Total System Services Inc.
Annual Report 2011

Plain-text annual report

2011 | TSYS Annual Report TSYS processes an average of 38 million transactions a day. But she’ll only remember this one — the purchase that turned her weekend getaway into the trip she’ll never forget. lasting relationships empowering people empowering people lasting relationships being proactive being proactive Processing millions of transactions each day, it can be easy to lose sight of the fact that behind each transaction is a person and a unique story. Offering products to meet the needs of modern lifestyles, TSYS® realizes it’s the little things that can make a big difference to consumers. At TSYS, we believe payments should revolve around people, not the other way around. So how will we put people at the center of payments? In the Changing World of Commerce Over the last few years, the global economy and businesses around the world have faced numerous challenges and changes. At TSYS, we are accountable for meeting consumers’ ever-growing need for more innovation. We must proactively respond with new payment options and solutions to grow our clients’ businesses. And we realize that we are an integral part of a diverse payments industry that never sleeps. There are a few things that remain the same at TSYS, and those are our commitment to: (cid:344)(cid:3)(cid:3)(cid:50)(cid:88)(cid:85)(cid:3)(cid:70)(cid:82)(cid:85)(cid:83)(cid:82)(cid:85)(cid:68)(cid:87)(cid:72)(cid:3)(cid:89)(cid:68)(cid:79)(cid:88)(cid:72)(cid:86)(cid:3)(cid:82)(cid:73) integrity, relationships, growth, innovation and excellence (cid:344)(cid:3)(cid:36)(cid:3)relentless focus on our customers (cid:344)(cid:3)(cid:3)(cid:50)(cid:88)(cid:85)(cid:3)(cid:85)(cid:72)(cid:83)(cid:88)(cid:87)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81)(cid:3)(cid:73)(cid:82)(cid:85)(cid:3)doing the right thing Building Upon Our Strengths We’ve identified the areas in which we truly excel: moving information, directing the movement of funds among multiple parties and providing stellar service. Today, businesses and governments leverage our experience to simplify payments. This simplification requires that we focus on efficiency, speed-to-market and our customers’ experience. Here’s how we’ll make it happen: (cid:344)(cid:3)(cid:3)(cid:37)(cid:92)(cid:3)(cid:69)(cid:72)(cid:76)(cid:81)(cid:74)(cid:3)(cid:72)(cid:68)(cid:86)(cid:92)(cid:3)(cid:87)(cid:82)(cid:3)(cid:71)(cid:82)(cid:3)(cid:69)(cid:88)(cid:86)(cid:76)(cid:81)(cid:72)(cid:86)(cid:86)(cid:3)(cid:90)(cid:76)(cid:87)(cid:75)(cid:29) In a global and multi-cultural market, our clients want and expect us to act as a can-do partner to get things done. (cid:344)(cid:3)(cid:3)(cid:37)(cid:92)(cid:3)(cid:69)(cid:72)(cid:76)(cid:81)(cid:74)(cid:3)(cid:83)(cid:85)(cid:82)(cid:68)(cid:70)(cid:87)(cid:76)(cid:89)(cid:72)(cid:3)(cid:68)(cid:81)(cid:71)(cid:3)(cid:86)(cid:82)(cid:79)(cid:89)(cid:76)(cid:81)(cid:74)(cid:3)(cid:83)(cid:85)(cid:82)(cid:69)(cid:79)(cid:72)(cid:80)(cid:86)(cid:29) We’ll anticipate and solve the problems facing our clients and their customers around the world. (cid:344)(cid:3)(cid:3)(cid:37)(cid:92)(cid:3)(cid:72)(cid:80)(cid:83)(cid:82)(cid:90)(cid:72)(cid:85)(cid:76)(cid:81)(cid:74)(cid:3)(cid:83)(cid:72)(cid:82)(cid:83)(cid:79)(cid:72)(cid:3)(cid:90)(cid:76)(cid:87)(cid:75)(cid:3)(cid:83)(cid:68)(cid:92)(cid:80)(cid:72)(cid:81)(cid:87)(cid:3)(cid:82)(cid:83)(cid:87)(cid:76)(cid:82)(cid:81)(cid:86)(cid:29) We’ll enable payment options that provide more choices for making payments and increasing access for people not supported by traditional payment methods. Providing Future Innovation The people of TSYS are part of something bigger. We have the opportunity to touch millions of people and businesses each and every day — both a tremendous honor and a huge responsibility. By putting people at the center of every decision we make, we can change lives. We will position ourselves as thought leaders in three broad areas: 1. We will identify solutions and services that improve the way payments operate. 2. We will deliver intelligent information designed to improve our clients’ businesses and the relationships they have with their customers. 3. We will (cid:74)(cid:85)(cid:82)(cid:90)(cid:3)(cid:82)(cid:88)(cid:85)(cid:3)(cid:70)(cid:79)(cid:76)(cid:72)(cid:81)(cid:87)(cid:86)(cid:337)(cid:3)(cid:69)(cid:88)(cid:86)(cid:76)(cid:81)(cid:72)(cid:86)(cid:86)(cid:72)(cid:86) by looking for new solutions that drive more transactions and greater revenue. fellow sh areholders a nd fri ends: In February of this year, we shared with the TSYS team a higher purpose that will guide our business and define our reason for being. In fact, it’s written on the front cover of this report — “We believe payments should revolve around people, not the other way around.” From our company’s earliest days, the It also frames our thinking and actions people of TSYS have been what has set to focus on the 38 million times each us apart. Our clients have told us that day the people of TSYS facilitate a our team’s dedication to service and transaction that touches someone’s relationships is what distinguishes us life or business. We want you to know from the rest. Now we’ve reaffirmed that the phrase “People-Centered our commitment to putting people Payments” is more than a slogan — at the center of every decision, so it is an honor and responsibility together, we can improve consumers’ our team shares in how we deliver lives and businesses. This ideal builds on our core values of integrity, relationships, excellence, innovation and growth. It is part of the transformation under way at TSYS, as we aspire to move from being a technology-centric processor to an innovative payment products and solutions firm, helping banks and businesses grow. Philip W. Tomlinson Chairman of the Board & Chief Executive Officer 1 service, innovation and quality year progressed, both consumer year’s end was up 27 percent, and throughout our daily work. and business outlooks for the future our total shareholder return for 2011 The Year in Review we began to see the positive impacts indicate that our business and We started 2011 with a cautious of these shifts on our business. By our clients’ businesses got healthier improved, spending increased, and was 29 percent. All of these factors outlook characteristic of the the end of 2011, when the full results in 2011. economic climate and the immense of these shifts were recorded, we strain on our banking customers had met or exceeded the high end of We deployed our capital strategi- from regulatory reforms, pricing our guidance with total revenues up cally, which included the repurchase restrictions and increased capital 5.3 percent for the year. Additionally, of 6.6 million shares of stock requirements. We positioned our EPS was $1.15 for the full year, (twice the number we purchased TSYS to weather those storms up 14.4 percent. Revenues before in 2010), for a total of $121 million, by keeping a sharp focus on reimbursable items were $1,540.7 demonstrating our confidence in the our business operations and million, an increase of 6.8 percent for long-term strength of our business. expense control. Yet, as the the year. Our closing stock price at Other capital deployments included 2011 in review s e u n e v e r l a t o t $4 7 2,23 Q4 4 $4 5 9,74 Q3 7 $4 4 7,55 Q2 4 $4 2 9,43 Q1 0 ) s d n a s u o h t n i s r a l l o d ( 2 g n i t a r e p o e m o c n i 8 2 0 , 3 7 $ 9 2 5 8 7 $ , 0 8 1 1 8 $ , 8 1 7 9 8 $ , Q2 Q1 (dollars in thousands) Q 3 Q 4 issuer accounts on file (in millions) Q1 Q2 Q3 Q4 $0.25 Q1 Q1 356.7 376.0 392.4 404.2 . 8 2 5 9 1 , $214 million for acquisitions focused the long- and short-term. Our industry-leading shareholder on building our direct merchant ultimate objective is to be a value at the same time. business. Our continued strategic top-10 global acquirer and focus remains on deploying our the leading credit card processor Our company is the leader among capital in ways that most benefit in the world, having already a handful of others in our industry, the long-term operations of TSYS, achieved top-10 U.S. acquirer and we provide a distinct set of which, in turn, creates long-term status in 2011. To that end, we solutions that businesses, banks benefits in shareholder return. have diversified our business to and governments need and depend We also increased our annual now support what happens on upon to operate efficiently and dividend by 43 percent to 40 both sides of a payment transaction drive revenue. Our strong business cents per share beginning — issuing and acquiring — and model delivers a highly desirable in 2012. everything in between. Going recurring revenue stream. It’s only natural to turn our company at a faster rate than the We manage our company, its focus toward future goals in payments industry while creating resources and operations along forward, we’d also like to grow this $0.31 Q4 merchant services highlights $0.30 Q3 $0.28 Q2 basic earnings per share Q2 Q3 Q4 . 7 5 3 1 2 , . 3 3 3 2 2 , . 0 6 6 3 2 , issuer cardholder transactions (in millions) 19.7% Merchant Locations Increased 9.4% Merchant Sales Volume Increased 6 billion Transactions Processed 3 three reporting segments in order In 2011, we celebrated the long-term While we experienced some to drive greater accountability, renewal of one of our largest clients margin improvement over the measure performance and reward and one of the largest card issuers year, we expect margin compression success. Let’s take a look at key in the United States both by volume in this segment in the coming highlights from each segment and outstandings. Another notewor- year as we focus on building scale in 2011. thy milestone in the North America in the areas where we have a segment was the long-term agree- footprint. You’ve heard us say North America Successes ment with BancorpSouth, a regional before that success depends on North America remains the bank holding company, to process building scale, so we’re acutely stalwart segment for TSYS. its debit, consumer and commercial focused on winning new business, By the end of the last quarter of credit card portfolios. tightly managing expenses, streamlining operations and 2011, accounts on file were up Solid growth and increased improving cross-sell opportunities 18.5 percent — their highest level market share in Canada prompted with existing clients. since 2007. Same-client transactions us to open a financial services were up 12 percent for the full year, support center in Sudbury, Ontario In Brazil, we completed the final and total transactions were more to support the growing client interest phase of the Carrefour conversion in than seven billion, up 13 percent in outsourcing customer care and early February 2012. We believe we from a year ago — the highest back-office functions. are now well positioned to grow our number of transactions since 2007. business in the world’s fourth-largest International Services Progress payments card market. 2011 was a significant year for our International segment, as Other noteworthy events included we expanded our geographic our pilot with U.S. Bank for European footprint to enter Italy, Switzerland corporate cards, renewals from and Brazil, and completed 14 Barclay’s commercial card in the UK conversions. We also expanded and Rabobank in the Netherlands, our suite of solutions in our licensing and we added debit processing business, commercial card and services to our relationship with managed services areas. Bank of Ireland. lasting lasting rerelations phipss relationships 4 being being proroa tivctiveeve proactive We signed a licensing agreement Merchant Services Results average more than a decade of with Bank Standard, the largest We were proud that the financial partnership with TSYS. In 2011, we private bank in Azerbaijan, for credit, performance of our Merchant established 11 new relationships and debit and prepaid cards in addition Services segment included increases renewed six existing relationships. to its merchant acquiring business. in overall revenues, transactions In the merchant loyalty area, we We continue to grow our licensing and operating income. In 2011, expanded our reach into the online business in key international markets we focused on further expanding daily deal market by signing 12 new where we offer the PRIME card our direct merchant business and customers. Our direct merchant management software. enjoyed growth in its small business acquiring business grew more than and national merchant sectors. 9 percent in merchant sales volume. We had a 22-percent growth in our equity income from joint ventures. We completed the purchase of the In October, we acquired the The joint venture we have with remaining 49 percent of First National merchant portfolio and sales China UnionPay and the success it’s Bank of Omaha’s acquiring business, channels of Vanguard Payment experiencing in putting cards into the hands of millions of Chinese citizens is worthy of mention. We have seen which we have now rebranded as TSYS Merchant Solutions.SM Then in May, we acquired TermNet Systems in Florida and continue to look for opportunities to build on the foundation we have put in place a steady increase every year building Merchant Services in Atlanta, a solid, in the direct merchant business. from virtually a zero base. Over high-quality addition to our direct the last year, the number of cards merchant business that expands our Looking Ahead China UnionPay Data Services Co., sales and distribution channels. We From a business development Ltd. (CUP Data) processes has are now building out an elite sales standpoint, our prospect pipeline grown by 50 percent, and CUP force focused on developing long- is as strong as it has ever been, Data maintains a dominant share term relationships and providing and it continues to grow on a of the market for banks that solutions that bring integrity and global basis. In terms of our outsource their cards business. transparency to the industry. operational structure, we are China is certainly a success placing an increased focus on story that reinforces growth Our third-party merchant processing product development, and have of electronic transactions in business is based upon long-term created a global product group developing card markets. relationships — our top customers to enhance the offerings we 5 honors In late 2011, TSYS was a bronze recipient of Military Times EDGE Magazine’s “Best for Vets” 2011 Employers Award. And in March of this year, TSYS was named one of the 2012 World’s Most Ethical Companies by Ethisphere, a global ethics think tank. currently have and position new products in those markets and verticals we’ve never touched before. Throughout this letter, you can sense the optimism we feel as a leadership team. My hope is that the economy will continue its turnaround — consumers are feeling better as recently evidenced by increased holiday spend, and they are demonstrating more control over their financial destiny. Paying with plastic is the consumers’ preferred choice of payment — whatever the type may be — and it offers speed, security and convenience. The next wave of growth for TSYS is just ahead, as we focus on helping shape big ideas that put people at the center of payments. Though much has changed since we got our start nearly 30 years ago, our focus is the same — serving customers, solving problems facing our clients and empowering people with payment options. I can say with confidence that we are hopeful and energized about what’s on the horizon for TSYS. Respectfully, Philip W. Tomlinson Chairman of the Board & Chief Executive Officer 6 financial information (dollars in thousands) , $ 1 7 1 1 5 3 4 , , $ 1 6 7 7 4 8 3 , , $ 1 7 1 7 5 7 7 , , $ 1 8 0 8 9 6 6 , $ 3 7 1 1 2 2 , $ 3 4 4 0 2 6 , $ 3 0 9 4 2 9 , $ 3 2 2 4 5 6 , $ 2 5 0 1 0 0 , $ 2 1 5 2 1 3 , $ 1 9 3 9 4 7 , $ 2 2 0 5 5 9 , 08 09 10 11 08 09 10 11 08 09 10 11 Total revenues Operating income (cid:49)(cid:72)(cid:87)(cid:3)(cid:76)(cid:81)(cid:70)(cid:82)(cid:80)(cid:72)(cid:3)(cid:68)(cid:87)(cid:87)(cid:85)(cid:76)(cid:69)(cid:88)(cid:87)(cid:68)(cid:69)(cid:79)(cid:72)(cid:3)(cid:87)(cid:82)(cid:3) TSYS common shareholders (dollars in thousands, except per share data) 2011 2010 % Change Total revenues Operating income Net income attributable to TSYS common shareholders Basic earnings per share attributable to TSYS common shareholders* Diluted earnings per share attributable to TSYS common shareholders* Return on average shareholder equity Operating margin Net profit margin * from continuing operations $1,808,966 1,717,577 5.3 322,456 309,429 4.2 220,559 193,947 13.7 1.15 1.15 17.4% 17.8% 12.3% 1.00 14.4 1.00 14.3 16.0% 18.0% 12.0% 7 board of directors James H. Blanchard Chairman of the Board & Chief Executive Officer, retired Synovus Chairman of the Board Jordan-Blanchard Capital, LLC Richard Y. Bradley Attorney at Law Bradley & Hatcher Kriss Cloninger III President & Chief Financial Officer Aflac Incorporated emeritus directors Richard H. Bickerstaff Manager Broken Arrow Land Company, LLC Lovick P. Corn Advisory Director W.C. Bradley Co. leadership Walter W. Driver Jr. Chairman-Southeast Goldman, Sachs & Co. Gardiner W. Garrard Jr. Chairman of the Board The Jordan Company Sidney E. Harris Professor Georgia State University, J. Mack Robinson College of Business Mason H. Lampton Chairman of the Board Standard Concrete Products W. Walter Miller Jr. Group Executive, retired TSYS H. Lynn Page Vice Chairman of the Board, retired Synovus TSYS Philip W. Tomlinson Chairman of the Board & Chief Executive Officer TSYS John T. Turner Private Investor Richard W. Ussery Chairman of the Board, retired TSYS M. Troy Woods President & Chief Operating Officer TSYS James D. Yancey Chairman of the Board, retired Synovus Chairman of the Board Columbus Bank and Trust Rebecca K. Yarbrough Private Investor John P. Illges III Senior Vice President, retired The Robinson-Humphrey Company, Inc. William B. Turner Chairman of the Executive Committee, retired Synovus W.C. Bradley Co. Samuel A. Nunn Co-Chairman & Chief Executive Officer Nuclear Threat Initiative Distinguished Professor The Sam Nunn School of International Affairs, Georgia Institute of Technology Former U.S. Senator Executive Management Management Committee Philip W. Tomlinson Chairman of the Board & Chief Executive Officer M. Troy Woods President & Chief Operating Officer G. Sanders Griffith III Senior Executive Vice President, General Counsel & Secretary James B. Lipham Senior Executive Vice President & Chief Financial Officer William A. Pruett Senior Executive Vice President President, North America Services Kenneth L. Tye Senior Executive Vice President & Chief Information Officer Gaylon Jowers Jr. Executive Vice President President, TSYS International Mark D. Pyke Executive Vice President President, TSYS Merchant Services 8 Connie C. Dudley Executive Vice President, Client Development W. Allen Pettis Executive Vice President, Relationship Management Ryland L. Harrelson Executive Vice President & Chief Human Resource Officer Stephen W. Humber Executive Vice President & Chief Technology Officer, International Services Kelley C. Knutson Executive Vice President, International Services Colleen W. Kynard Executive Vice President, Relationship Management International Managing Directors David E. Duncan Brazil Robert E. Evans Europe Hitoshi Kondo Japan Paul M. Todd Executive Vice President, Strategy, Mergers & Acquisitions, Product & Marketing Dorenda K. Weaver Executive Vice President & Chief Accounting Officer Bruce L. Bacon Group Executive, Chief Sales Officer, North America Services Amit Sethi India Jesús M. Navarro Torres Mexico Group Executives Jaffar Agha-Jaffar Gracie H. Allmond Ronald L. Barnes Paul Bridgewater Carey R. Blackstone Jr. Rodney Q. Boyer David L. Chew David R. Figgat John Dale Hester Jr. Anthony W. Hodge Virginia A. Holman William T. Hunt G. Clyde Jinks III Dennis Jones Bruce A. Jones Robert A. Kellum III Billy J. Kilgore II Suzanne Kump John C. Latimer Richard J. Machold Kathleen Moates Timothy L. Munto Michael F. Peck Keith D. Pierce Daryl A. Seaman B. Wayne Smith Mary M. Stewart Barry J. Tompkins R. Carlton Wilkinson Marie T. Williams Kathy L. Wills Olin M. Wise David E. Wood Treasurer James B. Cosgrove Selected Financial Data The following financial data should be read in conjunction with the Consolidated Financial Statements and Notes thereto and Financial Review sections of the Annual Report. The historical trends in TSYS’ results of operations and financial position over the last five years are presented below. Years Ended December 31, (in thousands, except per share data) 2011 2010 2009 2008 2007 Income Statement Data: Total revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,808,966 1,717,577 1,677,483 1,711,534 1,651,981 Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 322,456 309,429 344,026 371,122 351,437 Income from continuing operations, net of tax . . . . $ 222,662 (Loss) income from discontinued operations, net of tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — 208,866 225,720 253,085 239,315 (3,245) (6,544) (1,409) 104 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income attributable to noncontrolling 222,662 205,621 219,176 251,676 239,419 interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (2,103) (11,674) (3,963) (1,576) (1,976) Net income attributable to TSYS common shareholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 220,559 193,947 215,213 250,100 237,443 Basic earnings per share (EPS)* attributable to TSYS common shareholders: Income from continuing operations . . . . . . . . . . . . $ (Loss) income from discontinued operations . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Diluted EPS* attributable to TSYS common shareholders: Income from continuing operations . . . . . . . . . . . . $ (Loss) income from discontinued operations . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Cash dividends declared per share . . . . . . . . . . . . . . $ 1.15 — 1.15 1.15 — 1.15 0.31 1.00 (0.02) 0.99 1.00 (0.02) 0.99 0.28 1.12 (0.03) 1.09 1.12 (0.03) 1.09 0.28 At December 31, 1.27 (0.01) 1.26 1.27 (0.01) 1.26 0.28 1.20 0.00 1.20 1.20 0.00 1.20 3.31 (in thousands) 2011 2010 2009 2008 2007 Balance Sheet Data: Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,858,392 1,952,261 1,710,954 1,550,024 1,479,081 Obligations under long-term debt and capital leases, excluding current portion . . . . . . . . . . . . 63,593 225,276 205,123 209,871 3,687 * Note: Basic and diluted EPS amounts for continuing operations and net income do not total due to rounding. Financial Overview Total System Services, Inc.’s (TSYS’ or the Company’s) revenues are derived from providing global payment provider services to financial and nonfinancial institutions, generally under long-term processing contracts. The Company’s services are provided through the Company’s three operating segments: North America Services, International Services and Merchant Services. Through the Company’s North America Services and International Services segments, TSYS processes 9 information through its cardholder systems to financial institutions throughout the United States and internationally. The Company’s North America Services segment provides these services to clients in the United States, Canada, Mexico and the Caribbean. The Company’s International Services segment provides services to clients in Europe, India, Middle East, Africa, Asia Pacific and Brazil. The Company’s Merchant Services segment provides merchant services to merchant acquirers and merchants in the United States. On May 2, 2011, TSYS completed its acquisition of all of the outstanding common stock of TermNet Merchant Services, Inc. (TermNet), an Atlanta-based merchant acquirer, for $42 million in cash. TermNet provides merchant services to qualified merchants serving a diverse base of over 18,000 merchants. The acquisition of TermNet expands the Company’s presence in the merchant acquiring industry. The results of operations for TermNet have been included in the Company’s results beginning May 2, 2011, and are included in the Merchant Services segment. On March 1, 2010, TSYS announced the signing of an Investment Agreement with First National Bank of Omaha (FNBO) to form a new joint venture company, First National Merchant Solutions, LLC (FNMS), of which TSYS would own 51%. FNMS offers transaction processing, merchant support and underwriting, and value-added services, as well as Visa- and MasterCard-branded prepaid cards for businesses of any size. FNMS is included in the Merchant Services segment. The effective date of the acquisition was April 1, 2010. On January 4, 2011, TSYS announced it had acquired, effective January 1, 2011, the remaining 49% interest in FNMS, from FNBO. The company has been rebranded as TSYS Merchant Solutions (TMS). Due to the somewhat seasonal nature of the credit card industry, TSYS’ revenues and results of operations have generally increased in the fourth quarter of each year because of increased transaction and authorization volumes during the traditional holiday shopping season. Furthermore, growth or declines in card and merchant portfolios of existing clients, the conversion of cardholder and merchant accounts of new clients to the Company’s processing platforms, the receipt of fees for early contract termination and the loss of cardholder and merchant accounts either through purges or deconversions impact the results of operations from period to period. Another factor which may affect TSYS’ revenues and results of operations from time to time is 10 consolidation in the financial services or retail industries either through the sale by a client of its business, its card portfolio or a segment of its accounts to a party which processes cardholder or merchant accounts internally or uses another third-party processor. A change in the economic environment in the retail sector, or a change in the mix of payments between cash and cards could favorably or unfavorably impact TSYS’ financial position, results of operations and cash flows in the future. TSYS’ reported financial results will also be impacted by significant shifts in currency conversion rates. TSYS does not view foreign currency as an economic event for the Company but as a financial reporting issue. Because changes in foreign currency exchange rates distort the operating growth rates, TSYS discloses the impact of foreign currency translation on its financial performance. A significant amount of the Company’s revenues is derived from long-term contracts with large clients, including a certain major customer. Processing contracts with large clients, representing a significant portion of the Company’s total revenues, generally provide for discounts on certain services based on the size and activity of clients’ portfolios. Therefore, revenues and the related margins are influenced by the client mix relative to the size of client portfolios, as well as the number and activity of individual cardholder or merchant accounts processed for each client. Consolidation among financial institutions has resulted in an increasingly concentrated client base, which results in a change in client mix toward larger clients. Economic Conditions General economic conditions in the U.S. and other areas of the world dramatically weakened during most of 2009 but showed improvement during 2010 and 2011. Many of TSYS’ businesses rely in part on the number of consumer credit transactions which have been reduced by a weakened U.S. and world economy and difficult credit markets. General reduction in consumer credit card spending negatively impacted the Company’s revenues during 2009. Also as a result of the current economic conditions in the U.S., credit card issuers have been reducing credit limits and closing accounts and are more selective with respect to whom they issue credit cards. Beginning in 2010, improving economic conditions led card issuers to increase card solicitations. Continued improvement of economic conditions in the U.S. could positively impact future revenues and profits of the Company. Regulation Government regulation affects key areas of TSYS’ business, in the U.S. as well as internationally. As a result of the financial crisis, TSYS, along with the rest of the financial services industry, continues to experience increased legislative and regulatory scrutiny, including the enactment of additional legislative and regulatory initiatives such as the Dodd-Frank Wall Street Reform and Consumer Protection Act (Financial Reform Act). This legislation, which provides for sweeping financial regulatory reform, may have a significant and negative impact on the Company’s clients, which could impact TSYS’ earnings through fee reductions, higher costs (both regulatory and implementation) and new restrictions on our operations. The Financial Reform Act may also impact the competitive dynamics of the financial services industry in the U.S. by more adversely impacting large financial institutions, some of which are TSYS clients, and by adversely impacting the competitive position of U.S. financial institutions in comparison to foreign competitors in certain businesses. The Financial Reform Act, which includes the Durbin Amendment to the Electronic Funds Transfer Act, mandates that the Federal Reserve Board limit debit card interchange fees. Final rules were issued in June 2011. The final rules cap interchange fees for debit transactions at $0.21 plus five basis points of the transaction and required that the amount of any debit interchange transaction fee charged be reasonable and proportional to the costs incurred in connection with the transaction. Although this legislative action by the U.S. Congress had been anticipated for some time, it remains impossible to predict the impact, if any, that the law and the regulations to be promulgated thereunder may have on the Company’s operations or its financial condition in the future. However, as TSYS’ business is predominately credit card related, the Durbin Amendment is not expected to have a significant negative impact upon TSYS’ business. Financial Review This Financial Review provides a discussion of critical accounting policies and estimates, related party transactions and off-balance sheet arrangements. This Financial Review also discusses the results of operations, financial position, liquidity, and capital resources of TSYS and outlines the factors that have affected its recent earnings, as well as those factors that may affect its future earnings. The accompanying Consolidated Financial Statements and related Notes are an integral part of this Financial Review and should be read in conjunction with it. Critical Accounting Policies and Estimates TSYS’ financial position, results of operations and cash flows are impacted by the accounting policies the Company has adopted. In order to gain a full understanding of the Company’s financial statements, one must have a clear understanding of the accounting policies employed. Refer to Note 1 in the consolidated financial statements for more information on the Company’s basis of presentation and a summary of significant accounting policies. Factors that could affect the Company’s future operating results and cause actual results to vary materially from expectations are listed in the Company’s forward-looking statements. Negative developments in these or other risk factors could have a material adverse effect on the Company’s financial position, results of operations and cash flows. Management believes that the following accounting policies are the most critical to fully understand and evaluate the Company’s results. Within each critical policy, the Company makes estimates that require management’s subjective or complex judgments about the effects of matters that are inherently uncertain. A summary of the Company’s critical accounting estimates applicable to all three reportable operating segments follows: Allowance for Doubtful Accounts and Billing Adjustments The Company estimates the allowances for doubtful accounts. When estimating the allowances for doubtful accounts, the Company takes into consideration such factors as its day-to-day knowledge of the financial position of specific clients, the industry and size of its clients, the overall composition of its accounts receivable aging, prior 11 discussion of contract acquisition costs. The net carrying value of contract acquisition costs on the Company’s Consolidated Balance Sheet as of December 31, 2011 was $163.0 million. Software Development Costs In evaluating for recoverability, expected undiscounted net operating cash flows are estimated by management. The Company evaluates the unamortized capitalized costs of software development as compared to the net realizable value of the software product, which is determined by expected undiscounted net operating cash flows. The amount by which the unamortized software development costs exceed the net realizable value is written off in the period that such determination is made. If the actual cash flows are not consistent with the Company’s estimates, a material write-off may result and net income may be materially different than was initially recorded. Assumptions and estimates about future cash flows and remaining useful lives of our software are complex and subjective. They can be affected by a variety of factors, including industry and economic trends, changes in our business strategy, and changes in our internal forecasts. Note 8 in the consolidated financial statements contains a discussion of internally developed software costs. The net carrying value of internally developed software on the Company’s Consolidated Balance Sheet as of December 31, 2011 was $74.7 million. Acquisitions — Purchase Price Allocation TSYS’ purchase price allocation methodology requires the Company to make assumptions and to apply judgment to estimate the fair value of acquired assets and liabilities. TSYS estimates the fair value of assets and liabilities based upon appraised market experience with specific customers of accounts receivable write-offs and prior history of allowances in proportion to the overall receivable balance. This analysis includes an ongoing and continuous communication with its largest clients and those clients with past due balances. A financial decline of any one of the Company’s large clients could have a material adverse effect on collectability of receivables and thus the adequacy of the allowance for doubtful accounts. If the actual collectability of clients’ accounts is not consistent with the Company’s estimates, bad debt expense, which is recorded in selling, general and administrative expenses, may be materially different than was initially recorded. The Company’s experience and extensive data accumulated historically indicates that these estimates have proven reliable over time. The Company estimates allowances for billing adjustments for potential billing discrepancies. When estimating the allowance for billing adjustments, the Company considers its overall history of billing adjustments, as well as its history with specific clients and known disputes. If the actual adjustments to clients’ billing is not consistent with the Company’s estimates, billing adjustments, which is recorded as a reduction of revenues in the Company’s consolidated statements of income, may be materially different than was initially recorded. The Company’s experience and extensive data accumulated historically indicates that these estimates have proven reliable over time. Contract Acquisition Costs In evaluating for recoverability, expected undiscounted net operating cash flows are estimated by management. The Company evaluates the carrying value of contract acquisition costs associated with each customer for impairment on the basis of whether these costs are fully recoverable from either contractual minimum fees (conversion costs) or from expected undiscounted net operating cash flows of the related contract (cash incentives paid). The determination of expected undiscounted net operating cash flows requires management to make estimates. If the actual cash flows are not consistent with the Company’s estimates, a material impairment charge may result and net income may be materially different than was initially recorded. These costs may become impaired with the loss of a contract, the financial decline of a client, termination of conversion efforts after a contract is signed, or diminished prospects for current clients. Note 9 in the consolidated financial statements contains a 12 values, the carrying value of the acquired assets and widely accepted valuation techniques, including discounted cash flows and market multiple analyses. Management determines the fair value of fixed assets and identifiable intangible assets such as developed technology or customer relationships, and any other significant assets or liabilities. TSYS adjusts the purchase price allocation, as necessary, up to one year after the acquisition closing date as TSYS obtains more information regarding asset valuations and liabilities assumed. Unanticipated events or circumstances may occur which could affect the accuracy of the Company’s fair value estimates, including assumptions regarding industry economic factors and business strategies, and result in an impairment or a new allocation of purchase price. Given its history of acquisitions, TSYS may allocate part of the purchase price of future acquisitions to contingent consideration as required by GAAP for business combinations. The fair value calculation of contingent consideration will involve a number of assumptions that are subjective in nature and which may differ significantly from actual results. TSYS may experience volatility in its earnings to some degree in future reporting periods as a result of these fair value measurements. Goodwill In evaluating for impairment, discounted net cash flows for future periods are estimated by management. In accordance with the provisions of ASC 350, “Intangibles — Goodwill and Other,” goodwill is required to be tested for impairment at least annually. The combination of the income approach utilizing the discounted cash flow (DCF) method and the market approach, utilizing readily available market valuation multiples, is used to estimate the fair value. Under the DCF method, the fair value of the asset reflects the present value of the projected earnings that will be generated by each asset after taking into account the revenues and expenses associated with the asset, the relative risk that the cash flows will occur, the contribution of other assets, and an appropriate discount rate to reflect the value of invested capital. Cash flows are estimated for future periods based on historical data and projections provided by management. If the actual cash flows are not consistent with the Company’s estimates, a material impairment charge may result and net income may be materially different than was initially recorded. Note 10 in the consolidated financial statements contains a discussion of goodwill. The net carrying value of goodwill on the Company’s Consolidated Balance Sheet as of December 31, 2011 was $355.5 million. Long-lived Assets and Intangibles In evaluating for recoverability, expected undiscounted net operating cash flows are estimated by management. The Company reviews long-lived assets, such as property and equipment and intangibles subject to amortization, including contract acquisition costs and certain computer software, for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If the actual cash flows are not consistent with the Company’s estimates, a material impairment charge may result and net income may be materially different than was initially recorded. Revenue Recognition Revenue is recognized when all of the following criteria are met: (1) persuasive evidence of an arrangement exists; (2) delivery has occurred or services have been performed; (3) the seller’s price to the buyer is fixed or determinable; and (4) collectability is reasonably assured. In situations where contractual provisions are such that the fees are not fixed or determinable, the Company recognizes revenue net of an allowance for refunds, processing errors or penalties, or other related customer credits based on historical experience. When a sale involves multiple deliverables, the deliverables in the arrangement are evaluated to determine the units of accounting and the entire fee from the arrangement is allocated to each unit of accounting based on the relative selling price of the underlying deliverables. Revenue is recognized when the revenue recognition criteria for each unit of accounting have been met. Revenue recognition is affected by our determination of the number of deliverables in an arrangement, whether those deliverables may be separated into separate units of accounting, and our valuation of each unit of accounting which affects the amount of revenue allocated to each unit. Pursuant to Accounting Standards Codification (ASC) 605, Revenue Recognition, we use vendor-specific objective evidence of selling price (VSOE) when it 13 exists to determine the amount of revenue to allocate to each unit of accounting. The Company establishes VSOE of selling price using the priced charged when the same service is sold separately. In certain situations, the Company does not have sufficient VSOE. In these situations, we considered whether sufficient third party evidence (TPE) of selling price existed for the Company’s services. However, the Company typically is not able to determine TPE and has not used this measure of selling price due to the unique and proprietary nature of some of its services and the inability to reliably verify relevant standalone competitor prices. When there is insufficient evidence of VSOE and TPE, we have made our best estimate of the standalone selling price (ESP) of that service for purposes of allocating revenue to each unit of accounting. When determining ESP, we use limited standalone sales data that do not meet the Company’s criteria to establish VSOE, management pricing strategies, residual selling price data when VSOE exists for a group of elements, and margin objectives. Consideration is also given to geographies in which the services are sold or delivered, customer classifications, and market conditions including competitor pricing strategies and benchmarking studies. As our business and service offerings change in the future, our determination of the number of deliverables in an arrangement and related units of accounting and our future pricing practices may result in changes in our estimates of VSOE and ESP, which may change the ratio of fees allocated to each service or unit of accounting in a given customer arrangement. There were no material changes in revenue recognition in the year ended December 31, 2011 due to any potential changes in our determination of the number of deliverables in an arrangement, units of accounting, or estimates of VSOE or ESP, nor do we expect a material impact to revenue in the year ended December 31, 2012 due to changes in these judgments and estimates. Reserve for Merchant Losses The Company has potential liability for losses resulting from disputes between a cardholder and a merchant that arise as a result of, among other things, the cardholder’s dissatisfaction with merchandise quality or merchant services. Such disputes may not be resolved in the merchant’s favor. In these cases, the transaction is “charged back” to the merchant, which means the purchase price is refunded to the customer by the card-issuing bank and charged to the merchant. If the merchant is unable to fund the refund, TMS must do so. TMS also bears the risk of reject losses arising from the fact that TMS collects fees from its merchants on the first day after the monthly billing period. If the merchant has gone out of business during such period, TMS may be unable to collect such fees. TMS maintains cash deposits or requires the pledge of a letter of credit from certain merchants, generally those with higher average transaction size where the card is not present when the charge is made or the product or service is delivered after the charge is made, in order to offset potential contingent liabilities such as chargebacks and reject losses that would arise if the merchant went out of business. Most chargeback and reject losses are charged to cost of services as they are incurred. However, the Company also maintains a reserve against losses, including major fraud losses, which are both less predictable and involve larger amounts. The loss reserve was established using historical loss rates, applied to recent bankcard processing volume. At December 31, 2011, the Company had a merchant loss reserve in the amount of $397,000. Transaction Processing Provisions The Company records estimates to accrue for contract contingencies (performance penalties) and processing errors. A significant number of the Company’s contracts with large clients contain service level agreements which can result in TSYS incurring performance penalties if contractually required service levels are not met. When estimating these accruals, the Company takes into consideration such factors as the prior history of performance penalties and processing errors incurred, actual contractual penalties inherent in the Company’s contracts, progress towards milestones, and known processing errors not covered by insurance. If the actual performance penalties incurred are not 14 consistent with the Company’s estimates, performance penalties and processing errors, which is recorded in cost of services, may be materially different than was initially recorded. The Company’s experience and extensive data accumulated historically indicates that these estimates have proven reliable over time. of establishing terms with the affiliated companies during the periods presented. Refer to Note 4 in the consolidated financial statements for more information on transactions with affiliated companies. Income Taxes In calculating its effective tax rate, the Company makes decisions regarding certain tax positions, including the timing and amount of deductions and allocations of income among various tax jurisdictions. The Company has various tax filing positions, including the timing and amount of deductions and credits, the establishment of reserves for audit matters and the allocation of income among various tax jurisdictions. The Company makes estimates as to the amount of deferred tax assets and liabilities and records valuation allowances to reduce its deferred tax assets to reflect the amount that is more likely than not to be realized. The Company considers projected future taxable income and ongoing tax planning strategies in assessing the need for the valuation allowance. Actual results may differ from the Company’s estimates. If the Company realizes a deferred tax asset or the Company was unable to realize a net deferred tax asset, an adjustment to the deferred tax asset would increase or decrease earnings, respectively, in the period the difference is recognized. Related Party Transactions The Company provides electronic payment processing and other services to the Company’s equity investments, Total System Services de México, S.A. de C.V. (TSYS de México) and China UnionPay Data Co., Ltd. (CUP Data). The related party services are performed under contracts that are similar to its contracts with unrelated third party customers. The Company believes the terms and conditions of transactions between the Company and these related parties are comparable to those which could have been obtained in transactions with unaffiliated parties. The Company’s margins with respect to related party transactions are comparable to margins recognized in transactions with unrelated third parties. The amounts related to these transactions are immaterial. No significant changes have been made to the method Off-Balance Sheet Arrangements OPERATING LEASES: As a method of funding its operations, TSYS employs noncancelable operating leases for computer equipment, software and facilities. These leases allow the Company to provide the latest technology while avoiding the risk of ownership. Neither the assets nor obligations related to these leases are included on the balance sheet. Refer to Notes 1 and 19 in the consolidated financial statements for further information on operating lease commitments. CONTRACTUAL OBLIGATIONS: The total liability for uncertain tax positions under ASC 740, “Income Taxes,” at December 31, 2011 is $5.7 million. Refer to Note 20 in the consolidated financial statements for more information on income taxes. The Company is not able to reasonably estimate the amount by which the liability will increase or decrease over time; however, at this time, the Company does not expect any significant changes related to these obligations within the next year. Recent Accounting Pronouncements ASU 2011-12, “Deferral of the Effective Date for Amendments to the Presentation of Reclassifications of Items Out of Accumulated Other Comprehensive Income” in Accounting Standards Update No. 2011-05 In December 2011, the FASB issued ASU 2011-12, “Deferral of the Effective Date for Amendments to the Presentation of Reclassifications of Items Out of Accumulated Other Comprehensive Income” in Accounting Standards Update No. 2011-05, which defers the requirement under ASU 2011-05, “Presentation of Comprehensive Income,” to present items that are reclassified from accumulated other comprehensive income to net income separately with their respective components of net income and other comprehensive income (for both interim and annual financial statements). All other requirements in ASU 2011-05 are not affected by this update. The amendments in this update are effective for fiscal years, and interim periods within those years, beginning after December 15, 2011. 15 ASU 2011-08, “Testing Goodwill for Impairment” In September 2011, the FASB issued ASU 2011-08, “Testing Goodwill for Impairment,” which amends ASC Topic 350, “Intangibles – Goodwill and Other.” ASU 2011-08 permits an entity to first assess qualitative factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount as a basis for determining whether it is necessary to perform the two-step goodwill impairment test described in Topic 350. The amendments are effective for annual and interim goodwill impairment tests performed for fiscal years beginning after December 15, 2011, and early adoption is permitted. The Company has determined the impact of adopting ASU 2011-08 on its financial position, results of operations and cash flows to be immaterial. ASU 2011-05, “Presentation of Comprehensive Income” In June 2011, the FASB issued ASU 2011-05, “Presentation of Comprehensive Income.” ASU 2011-05 amends ASC Topic 220, “Comprehensive Income,” and eliminates the option in US GAAP to present other comprehensive income in the statement of changes in equity. An entity has the option to present the total of comprehensive income, the components of net income, and the components of other comprehensive income either in a single continuous statement of comprehensive income or in two separate but consecutive statements. It is effective for fiscal years, and interim periods within those years, beginning after December 15, 2011, with early adoption permitted. The Company has determined the impact of adopting ASU 2011-05 on its financial position, results of operations and cash flows to be immaterial. ASU 2011-04, “Amendments to Achieve Common Fair Value Measurement and Disclosure Requirements in U.S.GAAP and IFRSs” In May 2011, the FASB issued ASU 2011-04, “Amendments to Achieve Common Fair Value Measurement and Disclosure Requirements in US GAAP and IFRSs,” to converge fair value measurement and disclosure guidance in US GAAP with the guidance in the International Accounting Standards Board’s (“IASB”) concurrently issued IFRS 13, Fair Value Measurement. It is prospectively effective for interim and annual periods beginning after December 15, 2011, and early adoption is not permitted. The Company has determined the impact of adopting ASU 2011-04 on its financial position, results of operations and cash flows to be immaterial. 16 ASU 2009-13, “Multiple-Deliverable Revenue Arrangement,” In October 2009, the FASB issued ASU 2009-13, “Multiple-Deliverable Revenue Arrangements,” an update to ASC Topic 605, “Revenue Recognition,” and formerly known as EITF 08-1, “Revenue Arrangements with Multiple Deliverables.” ASU 2009-13 amends ASC 650-25 to revise the guidance for determining whether multiple deliverables in an arrangement can be separated for revenue recognition and how the consideration should be allocated. It eliminates the use of the residual method of revenue recognition and the requirement that all undelivered elements have vendor-specific objective evidence (VSOE) or third-party evidence (TPE) of fair value before an entity can separate its deliverables for revenue recognition. The revised guidance requires the allocation of vendor consideration to each deliverable using the relative selling price method. The selling price for each deliverable is based on VSOE if available, TPE if VSOE is not available, or best estimated selling price (ESP) if neither VSOE nor TPE is available. Effective January 1, 2011, the Company adopted the provisions of ASU 2009-13 on a prospective basis for all new and materially modified arrangements. The Company’s North America and International Services revenues are derived from long-term payment processing contracts with financial and nonfinancial institutions and are generally recognized as the services are performed. Payment processing services revenues are generated primarily from charges based on the number of accounts on file, transactions and authorizations processed, statements mailed, cards embossed and mailed and other processing services for cardholder accounts on file. Most of these contracts have prescribed annual revenue minimums, penalties for early termination, and service level agreements which may impact contractual fees if certain service levels are not achieved. Revenue is recognized as the services are performed, primarily on a per unit basis. Processing contracts generally range from three to ten years in length and provide for penalties for early termination. When providing payment processing services, the Company frequently enters into customer arrangements to provide multiple services that may also include conversion or implementation services, business process outsourcing services such as call center services, web-based services, and other payment processing-related services. Revenue for these services is generally recognized as they are performed on a per unit basis each month or ratably over the term of the contract. The Company’s Merchant Services revenues are derived from long-term processing contracts with large financial institutions, other merchant acquirers and merchant organizations which generally range from three to eight years and provide for penalties for early termination. Merchant services revenue is generated primarily from processing all payment forms including credit, debit, electronic benefits transfer and check truncation for merchants of all sizes across a wide array of retail market segments. The products and services offered include authorization and capture of electronic transactions, clearing and settlement of electronic transactions, information reporting services related to electronic transactions, merchant billing services, and point-of-sale terminal services. Revenue is recognized for merchant services as those services are performed, primarily on a per unit basis. When providing merchant processing services, the Company frequently enters into customer arrangements to provide multiple services that may also include conversion or implementation services, business process outsourcing services such as call center services, terminal services, and other merchant processing-related services. Revenue for these services is generally recognized as they are performed on a per unit basis each month or ratably over the term of the contract. The Company recognizes revenues in accordance with the provisions of Staff Accounting Bulletin (“SAB”) No. 104. SAB No. 104 sets forth guidance as to when revenue is realized or realizable and earned when all of the following criteria are met: (1) persuasive evidence of an arrangement exists; (2) delivery has occurred or services have been performed; (3) the seller’s price to the buyer is fixed or determinable; and (4) collectability is reasonably assured. The Company accrues for rights of refund, processing errors or penalties, or other related allowances based on historical experience. In many situations, the Company enters into arrangements with customers to provide conversion or implementation services in addition to processing services where the conversion or implementation services do not have standalone value. In these situations, the deliverables do not meet the criteria of ASC 605-25 for separation and the deliverables are combined as a single unit of accounting for revenue recognition. For these arrangements, conversion or implementation services revenue is recognized as the related processing services are performed, and revenue continues to be recognized in a single unit of accounting upon adoption of ASU 2009-13 in 2011. The Company’s other services generally have standalone value and constitute separate units of accounting for revenue recognition purposes. However, customer arrangements entered into prior to January 1, 2011 often included services for which sufficient objective and reliable evidence of fair value did not exist. In certain situations, sufficient objective and reliable evidence of fair value did not exist for multiple undelivered services, and the deliverables were combined and recognized as a single unit of accounting based on the proportional performance for the combined unit. Beginning on January 1, 2011, services in new or materially modified arrangements of this nature are now divided into separate units of accounting and revenue is allocated to each unit based on the relative selling price method. As the services in these arrangements are generally delivered over the same term with consistent patterns of performance, there is no change in the timing or pattern of revenue recognition upon adoption of ASU 2009-13, and it is not expected to have a material effect on revenue recognition for these arrangements in future periods. In certain situations, VSOE existed for all but one of the shorter services (for which standalone value existed), and the Company allocated revenue to each of the deliverables under the residual method of accounting whereby the difference between the total arrangement consideration and VSOE for the undelivered services was allocated to the other service. While there is no change in the units of accounting for these arrangements, beginning on January 1, 2011, revenue for services in new or materially modified arrangements of this nature will be allocated based on the relative selling price method. The residual amount of revenue historically allocated to the shorter services in these arrangements is generally consistent with our best estimate of selling price for those services. In situations where this may not have been the case, services in these arrangements were delivered over the same term with consistent patterns of performance. Accordingly, there is no change in the pattern of revenue recognition upon adoption of ASU 2009-13, and it is not expected to have a material effect on revenue recognition for these arrangements in future periods. In many situations, VSOE exists for the Company’s payment processing services and certain other processing-related services. The Company establishes VSOE of selling price using the priced charged when the same service is sold separately. In certain situations, the Company does not have sufficient VSOE based on its related accounting 17 policy due to limited standalone sales of certain services for a particular group of customers, limited sales history for certain services, and/or disparity in pricing for a given service. In these situations, we considered whether sufficient TPE of selling price existed for the Company’s services. TPE is established by evaluating similar or interchangeable competitor products or services in standalone sale to similarly situated customers. The Company typically is not able to determine TPE and has not used this measure of selling price due to the unique and proprietary nature of some of its services and the inability to reliably verify relevant standalone competitor prices. ESP has been established in these situations using limited standalone sales that do not meet the Company’s criteria to establish VSOE, management pricing strategies, residual selling price data when VSOE exists for a group of elements, and margin objectives. Consideration is also given to geographies in which the services are sold or delivered, customer classifications, and market conditions including competitor pricing strategies and benchmarking studies. The Company’s multiple element arrangements may include one or more elements that are subject to other topics including software revenue recognition and leasing guidance. The consideration for these multiple element arrangements is allocated to each group of deliverables – those subject to ASC 605-25 and those subject to other topics based on the revised guidance in ASC 2009-13. Arrangement revenue for each group of deliverables is then further separated, allocated, and recognized based on applicable guidance. The Company regularly reviews the evidence of selling price for its services and maintains internal controls over the establishment and updates of these estimates. There were no material changes in estimated selling price for its services during the year and the Company does not expect a material impact from changes in selling price in the foreseeable future. If the Company were to apply the new revenue recognition guidance as if it had early adopted the guidance for the year ended December 31, 2010, there would have been no material impact to revenue in the earlier period. As previously disclosed, there were changes to the units of accounting and changes in the way arrangement consideration is allocated for certain types of the Company’s arrangements; however, the adoption of ASU 2009-13 did not have a material impact on revenue for the year ended December 31, 2011 when compared to the revenue that would have been recognized under the guidance in effect prior to adoption of ASU 2009-13. The impact of adopting this guidance in future periods will depend on the nature of the Company’s customer arrangements in those periods, including the nature of products and services included in those arrangements, the magnitude of revenue associated with certain deliverables in those arrangements, and the timing of delivery of the related products or services in those arrangements, among other considerations. While the impact in future periods is dependent on these factors and future go-to-market strategies, the Company does not currently expect the adoption of this guidance to have a material impact on the timing and pattern of revenue recognition in future periods. The Company does not expect this new guidance to impact future pricing practices or go-to-market strategies. Results of Operations Revenues The Company generates revenues by providing transaction processing and other payment-related services. The Company’s pricing for transactions and services is complex. Each category of revenue has numerous fee components depending on the types of transactions processed or services provided. TSYS reviews its pricing and implements pricing changes on an ongoing basis. In addition, standard pricing varies among its regional businesses, and such pricing can be customized further for customers through tiered pricing of various thresholds for volume activity. TSYS’ revenues are based upon transactional information accumulated by its systems or reported by its customers. The Company’s revenues are impacted by currency translation of foreign operations, as well as doing business in the current economic environment. Of the total revenue increase of 5.3% for the year ended December 31, 2011, the Company estimates revenues increased by a net 0.3% due to foreign currency exposure and pricing, 2.5% due to the impact of acquisitions and increased 2.5% for volume changes. TSYS’ revenues are generated primarily from charges based on the number of accounts on file (AOF), transactions and authorizations processed, statements mailed, cards embossed and mailed, and other processing services for cardholder AOF. Cardholder AOF include active and inactive consumer credit, retail, debit, stored value, government services and commercial card accounts. 18 TSYS’ payment processing revenues are influenced by several factors, including volumes related to AOF and transactions. TSYS estimates that approximately 53% of total payment processing revenues is AOF and transaction volume driven, and are driven primarily from processing services. The remaining 47% of payment processing revenues are not AOF and transaction volume driven, and are derived from production and optional services TSYS considers to be value added products and services, custom programming and licensing arrangements. Whether or not an account on file is active can impact TSYS’ revenues differently. Active accounts are accounts that have had monetary activity either during the current month or in the past 90 days based on contractual definition. Inactive accounts are accounts that have not had a monetary transaction (such as a purchase or payment) in the past 90 days. The more active an account is, the more revenue is generated for TSYS (items such as transaction and authorizations processed and statements billed). Occasionally, a client will purge inactive accounts from its portfolio. An inactive account typically will only generate an AOF charge. A processing client will periodically review its cardholder portfolio based upon activity and usage. Each client, based upon criteria individually set by the client, will flag an account to be “purged” from TSYS’ system and deactivated. A deconversion involves a client migrating all of its accounts to an in-house solution or another processor. Account deconversions include active and inactive accounts and can impact the Company’s revenues significantly more than an account purge. A sale of a portfolio typically involves a client selling a portion of its accounts to another party. A sale of a portfolio and a deconversion impact the Company’s financial statements in a similar fashion, although a sale usually has a smaller financial impact due to the number of accounts typically involved. A summary of the consolidated financial highlights for the years ended December 31, 2011, 2010 and 2009 is provided below: (in millions, except per share data) 2011 2010 2009 2011 vs. 2010 2010 vs. 2009 Years Ended December 31, Percent Change Total revenues . . . . . . . . . . . . . . . . . . . . . . . . $1,809.0 1,717.6 1,677.5 Operating income . . . . . . . . . . . . . . . . . . . . . 344.0 Net income attributable to TSYS common 322.5 309.4 5.3% 4.2 2.4% (10.1) shareholders . . . . . . . . . . . . . . . . . . . . . . . . 220.6 193.9 215.2 13.7 (9.9) Basic EPS(1) attributable to TSYS common shareholders: Income from continuing operations . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . Diluted EPS(1)attributable to TSYS common shareholders: Income from continuing operations . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . Cash flows from operating activities . . . . . . Key indicators: 1.15 1.15 1.00 0.99 1.12 1.09 1.15 1.15 435.9 1.00 0.99 389.2 1.12 1.09 423.1 AOF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cardholder transactions processed . . . . . 404.2 344.8 342.9 8,687.8 7,670.4 7,272.9 14.4 16.3 14.3 16.2 12.0 17.9 13.3 (10.7) (9.5) (10.8) (9.6) (8.0) (0.5) 5.5 (1) Basic and diluted EPS is computed based on the two-class method in accordance with the guidance under Accounting Standards Codification (ASC) 260. Refer to Note 26 in the consolidated financial statements for more information on earnings per share. 19 Total revenues increased 5.3%, or $91.4 million, for the year ended December 31, 2011, compared to the year ended December 31, 2010, which increased 2.4%, or $40.1 million, compared to the year ended December 31, 2009. The increase in revenues for 2011 and 2010 include an increase of $16.8 million and $1.0 million, respectively, related to the effects of currency translation of the Company’s foreign-based subsidiaries and branches. Excluding reimbursable items, revenues increased 6.8%, or $98.3 million, for the year ended December 31, 2011, compared to the year ended December 31, 2010, which increased 2.5%, or $35.1 million, compared to the year ended December 31, 2009. The Company expanded its product and service offerings through acquisitions during 2011 and 2010. The impact of these acquisitions on consolidated total revenues during the year of acquisition was $ 42.4 million and $97.7 million in 2011 and 2010, respectively. Major Customer A significant amount of the Company’s revenues is derived from long-term contracts with large clients, including a major customer. TSYS derives revenues from providing various processing and other services to these clients, including processing of consumer and commercial accounts, as well as revenues for reimbursable items. Revenues from the major customer for the periods reported are primarily attributable to the North America Services segment and Merchant Services segment. The loss of the Company’s major customer could have a material adverse effect on the Company’s financial position, results of operations and cash flows. In June 2009, Bank of America announced that it formed a new joint venture to provide merchant services. TSYS provides accounting, settlement, authorization and other services to Bank of America, which services accounted for approximately 4.9%, 6.0% and 5.3% of TSYS’ total revenues for 2011, 2010 and 2009, respectively. TSYS provides a number of additional services to Bank of America, including commercial card processing, small business card processing and card production services. Approximately 44%, 46% and 40% of the total revenues derived from providing merchant services to Bank of America are attributable to reimbursable items for 2011, 2010 and 2009, respectively, which are provided at no margin. In November 2010, TSYS and Bank of America agreed to a new agreement, during the term of which TSYS expects merchant services revenues from Bank of America to decline as Bank of America transitions its services to its new joint venture. The loss of Bank of America as a merchant services client is not expected to have a material adverse effect on TSYS’ financial position, results of operations or cash flows. Refer to Note 22 in the consolidated financial statements for more information on the major customer. The Company works to maintain a large and diverse customer base across various industries. However, in addition to its major customer, the Company has other large clients representing a significant portion of its total revenues. The loss of any one of the Company’s large clients could have a material adverse effect on the Company’s financial position, results of operations and cash flows. Operating Segments TSYS’ services are provided through three operating segments: North America Services, International Services and Merchant Services. A summary of each segment’s results follows: North America Services organizations primarily based in North America. Growth in revenues and operating profit in this segment is derived from retaining and growing the core business and improving the overall cost structure. Growing the core business comes primarily from an increase in account usage, growth from existing clients (also referred to as organic growth) and sales to new clients and the related account conversions. The North America Services segment provides issuer account solutions for financial institutions and other This segment has many long-term customer contracts with card issuers providing account processing and 20 output services for printing and embossing items. These contracts generally require advance notice prior to the end of the contract if a client chooses not to renew. Additionally, some contracts may allow for early termination upon the occurrence of certain events such as a change in control. The termination fees paid upon the occurrence of such events are designed primarily to cover balance sheet exposure related to items such as capitalized conversion costs or client incentives associated with the contract and, in some cases, may cover a portion of lost future revenue and profit. Although these contracts may be terminated upon certain occurrences, the contracts provide the segment with a steady revenue stream since the vast majority of the contracts are honored through the contracted expiration date. This segment provides services throughout the period of each account’s use, starting from a card- issuing client processing an application for a card. Services may include processing the card application, initiating service for the cardholder, processing each card transaction for the issuing retailer or financial institution and accumulating the account’s transactions. The segment’s fraud management services monitor the unauthorized use of accounts which have been reported to be lost, stolen, or which exceed credit limits. The segment’s fraud detection systems help identify fraudulent transactions by monitoring each account holder’s purchasing patterns and flagging unusual purchases. Other services provided include customized communications to cardholders, information verification associated with granting credit, debt collection, and customer service. This segment has two major customers. Below is a summary of the North America Services segment: (in millions) Years Ended December 31, Percent Change 2011 2010 2009 2011 vs. 2010 2010 vs. 2009 Total revenues . . . . . . . . . . . . . . . . . . . . . . . . $ 954.6 930.7 External revenues . . . . . . . . . . . . . . . . . . . . . 145.5 Reimbursable items . . . . . . . . . . . . . . . . . . . . 253.8 Operating income* . . . . . . . . . . . . . . . . . . . . Operating margin* . . . . . . . . . . . . . . . . . . . . Key indicators: . . . . . . . . . . . . . . . . . . . . . . . . AOF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transactions . . . . . . . . . . . . . . . . . . . . . . . . 351.4 956.5 1,048.9 927.6 1,016.3 168.3 147.5 285.4 245.0 (0.2)% 0.3 (1.4) 3.6 (8.8)% (8.7) (12.3) (14.2) 26.6% 25.6% 27.2% 305.2 296.7 7,261.2 6,410.6 6,136.9 18.5 13.3 (2.8) 4.5 * Note: Segment operating results do not include expenses associated with Corporate Administration. Refer to Note 22 for more information on operating segments. The $3.1 million increase in segment external revenues for 2011, as compared to 2010, is attributable to a $1.6 million decrease in reimbursable items due to lost business and a $55.9 million decrease related to client deconversion, price reductions and termination fees. This decrease was offset by a $60.6 million increase in new business and internal growth. The $88.7 million decrease in segment external total revenues in 2010 as compared to 2009 is attributable to $20.0 million decrease in reimbursable items due to lost business, $97.1 million related to client deconversions and price compression. This decrease was partially offset by $28.4 million in new business and internal growth. International Services The International Services segment provides issuer card solutions to financial institutions and other organizations primarily based outside the North America region. Growth in revenues and operating profit in this segment is derived from retaining and growing the core business and improving the overall cost structure. Growing the core business comes primarily from an increase in account usage, growth from existing clients and sales to new clients and the related account conversions. This segment has many long-term customer contracts with card issuers providing account processing and output services for printing and embossing items. These contracts generally require advance notice prior to the end of the contract if a client chooses not to renew. Additionally, some contracts may allow for early termination upon the occurrence of certain `events such as a change in control. The termination fees paid upon the occurrence of such events are designed primarily to cover balance sheet exposure related to items such as capitalized conversion costs 21 or client incentives associated with the contract and, in some cases, may cover a portion of lost future revenue and profit. Although these contracts may be terminated upon certain occurrences, the contracts provide the segment with a steady revenue stream since a vast majority of the contracts are honored through the contracted expiration date. This segment has one major customer. Below is a summary of the International Services segment: Years Ended December 31, Percent Change 2009 2011 vs. 2010 2010 vs. 2009 2010 2011 (in millions) Total revenues . . . . . . $ 394.8 335.0 337.8 390.9 332.2 335.6 External revenue . . . . . 14.7 15.1 13.1 Reimbursable items . . 41.4 Operating income* . . 57.7 42.7 10.5% 12.7% 17.1% Operating margin* . . . . . . . . . Key indicators: AOF . . . . . . . . . . . . . 39.5 Transactions . . . . . . 1,426.6 1,259.9 1,136.0 52.8 46.3 17.9% 17.7 10.7 (3.0) 14.0 13.3 (0.8)% (1.0) (13.0) (26.0) 17.1 10.9 * Note: Segment operating results do not include expenses associated with Corporate Administration. Refer to Note 22 for more information on operating segments. The $58.7 million increase in segment external revenues for 2011, as compared to 2010, is attributable to a $42.1 million increase in new business and organic growth and a $16.8 million increase related to the impact of foreign currency translation, which is partially offset by lost business. The decrease in segment external total revenues for 2010, as compared to 2009, is driven by $19.8 million of lost business and price compression, partially offset by $26.2 million of new business and organic growth and $1.1 million increase related to the impact of foreign currency translation. The segment revenues for 2009 also included a deconversion fee received from a client for the discontinuance of an account portfolio. TSYS will be terminating its Japan Gift Card program in June 2012 due to negative future cash flows resulting from the loss of two of its major customers. The program’s negative future cash flows indicate that the carrying value of its assets will not Below is a summary of the Merchant Services segment: be recovered. As a result, a provision for the program’s future losses was made and its assets were written down to zero. Movements in foreign currency exchange rates as compared to the U.S. dollar can result in foreign denominated financial statements being translated into fewer U.S. dollars, which impact the comparison to prior periods when the U.S. dollar was weaker. For 2012, TSYS does not expect any significant movements from the rates that existed at December 31, 2011. On March 11, 2011, an earthquake struck off the northeast coast of Japan, triggering a tsunami. TSYS’ operations in Japan were not directly impacted by the natural disaster. Merchant Services The Merchant Services segment provides merchant services and related services to clients based primarily in the United States. Merchant services revenues are derived from providing processing services, acquiring solutions, related systems and integrated support services to merchant acquirers and merchants. Revenues from merchant services include processing all payment forms including credit, debit, prepaid, electronic benefit transfer and electronic check for merchants of all sizes across a wide array of market verticals. Merchant services include authorization and capture of transactions; clearing and settlement of transactions; information reporting services related to transactions; merchant billing services; and point-of-sale equipment sales and service. With the acquisitions of TMS and TermNet, the Company has expanded its service offerings to include merchant support and underwriting, and business and value-added services, as well as Visa- and Mastercard-branded prepaid cards for businesses of any size. Ranked as the 10th-largest merchant acquirer in the United States by dollar volume (The Nilson Report, March 2011), TMS has a 57-year history in the acquiring industry with more than 300,000 merchant outlets in its diverse portfolio. This segment has one major customer. Years Ended December 31, Percent Change (in millions) Total revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 488.0 487.4 External revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114.8 Reimbursable items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113.0 Operating income* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating margin* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Key indicator: 2011 Point-of-sale transactions . . . . . . . . . . . . . . . . . . . . . . . . . . 2010 458.9 457.8 121.7 102.4 2009 327.1 325.6 94.8 71.4 2011 vs. 2010 6.3% 6.5 (5.7) 10.3 2010 vs. 2009 40.3% 40.6 28.4 43.4 (6.8) 2.3 23.2% 22.3% 21.8% 4,955.5 5,315.4 5,194.4 * Note: Segment operating results do not include expenses associated with Corporate Administration. Refer to Note 22 for more information on operating segments. 22 The $29.6 million increase in segment external revenues for 2011, as compared to 2010, is attributable to a $42.4 million increase for acquisitions offset by lower volume, the impact of the Durbin amendment, deconversions, and price compression. The $132.2 million increase in segment external total revenues for 2010, as compared to 2009, is the result of $17.9 million of organic growth and $91.8 million net increase for acquisitions, and was partially offset by price compression and deconversions. The Merchant Services segment results are driven by the authorization and capture transactions processed at the point-of-sale and clearing and settlement transactions at the end of the day. This segment’s authorization and capture transactions are primarily through dial-up or Internet connectivity. With the acquisition of TMS, dollar sales volume also drives the Merchant Services segment’s results. Operating Expenses The changes in cost of services, and selling, general and administrative expenses for the years ended December 31, 2011 and 2010 include an increase of $16.2 million and $1.6 million, respectively, related to the effects of currency translation of the Company’s foreign based subsidiaries and branches. The impact of acquisitions on consolidated total expenses was $39.1 million in 2011. The impact of acquisitions on consolidated total expenses was $83.1 million in 2010, including $4.1 million of professional and legal fees associated with the acquisition of TMS. In February 2010, the Company reduced its overall workforce by approximately 5%, primarily from the U.S., through a targeted workforce reduction and attrition. Some positions were eliminated and some employees were terminated with severance. Federal legislation was recently enacted which makes extensive changes to the current system of health care insurance and benefits. The Company has reviewed the legislation and, based upon information available, estimates the impact of the legislation on 2011 was approximately $1.4 million. Nonoperating Income (Expense) Nonoperating income (expense) consists of interest income, interest expense and gains and losses on currency translations. Nonoperating income decreased in 2011 as compared to 2010, and increased in 2010 as compared to 2009. Interest income for 2011 was $620,000, a 2.8% decrease compared to $638,000 in 2010, which was a 65.7% decrease compared to $1.9 million in 2009. The variation in interest income is primarily attributable to changes in short-term interest rates in 2010 and 2009 and the amount of cash available for investments. Interest expense for 2011 was $3.2 million, an increase of $348,000 compared to $2.9 million in 2010, which was a decrease of $1.2 million compared to $4.1 million in 2009. The increase in interest expense in 2011 compared to 2010 is attributable to additional debt borrowings during the fourth quarter of 2010. The decrease in interest expense in 2010 compared to 2009 is attributable to the changes in interest rates. For the years ended December 31, 2011, 2010 and 2009, the Company recorded a translation loss of approximately $3.1 million, $162,000 and $2.6 million, respectively, related to intercompany loans and foreign denominated cash and accounts receivable balances. Income Taxes Income tax expense was $102.6 million, $106.1 million, and $121.9 million in 2011, 2010 and 2009, respectively, representing effective income tax rates of 31.6%, 34.9%, and 35.4%, respectively. The calculation of the effective tax rate excludes noncontrolling interest in consolidated subsidiaries’ net income and includes equity in income of equity investments in pretax income. During 2011, the Company generated foreign net operating loss benefits and state tax credits in excess of its utilization capacity based on both the Company’s current operations and with consideration of future tax planning strategies. Based upon these same considerations, the Company reassessed its need for valuation allowances in other foreign jurisdictions. Accordingly, the Company experienced 23 a net increase in its valuation allowance for deferred income tax assets of $3.8 million. 6.2% to $205.6 million, compared to $219.2 million in 2009. TSYS has adopted the permanent reinvestment exception under ASC 740, “Income Taxes,” with respect to future earnings of certain foreign subsidiaries. As a result, TSYS considers foreign earnings related to these foreign operations to be permanently reinvested. No provision for U.S. federal and state incomes taxes has been made in our consolidated financial statements for those non-U.S. subsidiaries whose earnings are considered to be reinvested. The amount of undistributed earnings considered to be “reinvested” which may be subject to tax upon distribution was approximately $51.2 million at December 31, 2011. Although TSYS does not intend to repatriate these earnings, a distribution of these non-U.S. earnings in the form of dividends, or otherwise, would subject the Company to both U.S. federal and state income taxes, as adjusted for non-U.S. tax credits, and withholding taxes payable to the various non-U.S. countries. Determination of the amount of any unrecognized deferred income tax liability on these undistributed earnings is not practicable. In 2011, TSYS reassessed its contingencies for foreign, federal and state exposures, which resulted in a net increase in tax contingency amounts of approximately $1.2 million. Equity in Income of Equity Investments TSYS’ share of income from its equity in equity investments was $8.7 million, $7.1 million, and $7.0 million for 2011, 2010 and 2009, respectively. Refer to Note 11 in the consolidated financial statements for more information on equity investments. Loss from Discontinued Operations, net of tax Loss from discontinued operations, net of tax contains the operating results of TSYS Total Debt Management Inc. (TDM) and TSYS POS Systems and Services, LLC (TPOS) and the loss on the sale of both subsidiaries. Refer to Note 2 in the consolidated financial statements for more information on discontinued operations. Net Income Net income increased 8.3% to $222.7 million in 2011, compared to 2010. In 2010, net income decreased 24 Net income attributable to TSYS common shareholders increased 13.7% to $220.6 million (basic and diluted EPS of $1.15) in 2011, compared to 2010. In 2010, net income attributable to TSYS common shareholders decreased 9.9% to $193.9 million (basic and diluted EPS of $0.99), compared to $215.2 million (basic and diluted EPS of $1.09) in 2009. Non-GAAP Financial Measures Management evaluates the Company’s operating performance based upon operating and net profit margins excluding reimbursable items, a non-generally accepted accounting principles (non- GAAP) measure. TSYS also uses these non-GAAP financial measures to evaluate and assess TSYS’ financial performance against budget. TSYS believes that these non-GAAP financial measures are important to enable investors to understand and evaluate its ongoing operating results. TSYS believes that these non-GAAP financial measures are representative measures of comparative financial performance that reflect the economic substance of TSYS’ current and ongoing business operations. Although non-GAAP financial measures are often used to measure TSYS’ operating results and assess its financial performance, they are not necessarily comparable to similarly titled captions of other companies due to potential inconsistencies in the method of calculation. TSYS believes that its use of these non-GAAP financial measures provides investors with the same key financial performance indicators that are utilized by management to assess TSYS’ operating results, evaluate the business and make operational decisions on a prospective, going-forward basis. Hence, management provides disclosure of non-GAAP financial measures in order to allow shareholders and potential investors an opportunity to see TSYS as viewed by management, assess TSYS with some of the same tools that management utilizes internally and compare such information with prior periods. Profit Margins and Reimbursable Items Management believes that operating and net profit margins excluding reimbursable items are more useful because reimbursable items do not impact profitability as the Company receives reimbursement for expenses incurred on behalf of its clients. TSYS believes that the presentation of GAAP financial measures alone would not provide its shareholders and potential investors with the ability to appropriately analyze its ongoing operational results, and therefore expected future results. TSYS therefore believes that inclusion of these non-GAAP financial measures provides investors with more information to help them better understand its financial statements just as management utilizes these non-GAAP financial measures to better understand the business, measure performance and allocate its resources. Below is the reconciliation between reported margins and adjusted margins excluding reimbursable items for the years ended December 31, 2011, 2010 and 2009: (in thousands) Operating Years Ended December 31, 2011 2010 2009 income . . . . . . . $ 322,456 309,429 344,026 Net income . . . . . . $ 222,662 205,621 219,176 Total revenues . . . $1,808,966 1,717,577 1,677,483 Less reimbursable items . . . . . . . . . 268,268 270,178 275,141 Revenues before reimbursable items . . . . . . . . . $1,540,698 1,442,436 1,407,305 Operating margin (as reported) . . . Net profit margin (as reported) . . . Adjusted operating margin . . . . . . . . Adjusted net profit margin . . . . . . . . 17.8% 18.0% 20.5% 12.3% 12.0% 13.1% 20.9% 21.5% 24.4% rates related to TSYS’ business; (3) TSYS will not incur significant expenses associated with the conversion of new large clients or acquisitions, or any significant impairment of goodwill or other intangibles; (4) there will be no deconversions of large clients during the year; and (5) the economy will not worsen. Financial Position, Liquidity and Capital Resources The Consolidated Statements of Cash Flows detail the Company’s cash flows from operating, investing and financing activities. TSYS’ primary methods for funding its operations and growth have been cash generated from current operations, the use of leases and the occasional use of borrowed funds to supplement financing of capital expenditures. Cash Flows from Operating Activities (in thousands) Years Ended December 31, 2011 2010 2009 Net income . . . . . . . . . $222,662 205,621 219,176 Depreciation and amortization . . . . . . . 169,165 163,111 156,471 Net change in current and other assets and current and other liabilities . . . . . . . . . Other noncash items and charges, net . . . Dividends from equity investments . . . . . . . Loss on disposal of subsidiary . . . . . . . . . Net cash provided by 18,682 4,520 15,489 18,975 7,745 21,346 6,835 6,572 4,942 — 1,591 5,713 14.5% 14.3% 15.6% operating activities . . . . . . . . . . $436,319 389,160 423,137 Projected Outlook for 2012 As compared to 2011, TSYS expects its 2012 income from continuing operations to increase by 8%-10%, its EPS from continuing operations available to TSYS common shareholders to increase by 10%-12%, its revenues before reimbursable items to increase by 2%-5% and its total revenues to increase by 0%-2%, based on the following assumptions with respect to 2012: (1) there will be no significant movements in LIBOR and TSYS will not make any significant draws on the remaining balance of its revolving credit facility; (2) there will be no significant movement in foreign currency exchange TSYS’ main source of funds is derived from operating activities, specifically net income. The increase in 2011, as compared to 2010, in net cash provided by operating activities was primarily the result of increased earnings and the net change in current and other assets and current and other liabilities. The decrease in 2010, as compared to 2009, in net cash provided by operating activities was primarily the result of decreased earnings and the net change in current and other assets and current and other liabilities. 25 Net change in current and other assets and current and other liabilities include accounts receivable, prepaid expenses, other current assets and other assets, accounts payable, accrued salaries and employee benefits and other liabilities. The change in accounts receivable between the years is the result of timing of collections compared to billings. The change in accounts payable and other liabilities between years is the result of the timing of payments and funding of performance-based incentives. Cash Flows from Investing Activities (in thousands) Cash used in Years Ended December 31, 2011 2010 2009 contract acquisition costs, equipment, licensed computer software from vendors and internally developed software. Property and Equipment Capital expenditures for property and equipment were $26.9 million in 2011, compared to $46.5 million in 2010 and $34.0 million in 2009. The majority of capital expenditures in 2011, 2010 and 2009 related to investments in new computer processing hardware. The decrease in capital expenditures in 2011, as compared to 2010, is attributable to the purchase of distributed systems software from a third-party vendor in 2010. acquisitions and equity investments, net of cash acquired . . . . . . . . . $ (47,909) (148,531) Licensed Computer Software from Vendors (294) Expenditures for licensed computer software from vendors were $19.5 million in 2011 compared to $69.8 million in 2010 and $20.1 million in 2009. Additions to contract acquisition costs . . . Purchases of property and equipment, net . . . . . . . . . . . . . . Additions to licensed computer software from vendors . . . . . . Additions to internally developed computer software . . . . . . . . . . Proceeds from disposition, net of expenses paid and cash disposed . . . . . Other . . . . . . . . . . . . . . Net cash used in (31,623) (75,669) (35,596) (26,938) (46,547) (34,017) (19,502) (69,826) (20,059) (17,882) (25,466) (31,445) Internally Developed Computer Software Costs Additions to capitalized software development costs, including enhancements to and development of processing systems, were $17.9 million in 2011, $25.5 million in 2010 and $31.4 million in 2009. The Company remains committed to developing and enhancing its processing solutions to expand its service offerings. In addition to developing solutions, the Company has expanded its service offerings through strategic acquisitions, such as TermNet, TMS and Infonox. 4,500 (2,066) 4,265 68 1,979 — Cash Used in Acquisitions investing activities . . . . . . . . . . $(141,420) (361,706) (119,432) The major uses of cash for investing activities in 2011 were for the acquisition of all of TermNet’s outstanding stock, and additions to contract acquisition costs, equipment, licensed computer software from vendors and internally developed computer software. The main source of cash for investing activities in 2011 was cash from the sale of a trade name associated with the purchase of the remaining 49% interest in TMS. The major uses of cash for investing activities in 2010 were for the purchase of TMS, the purchase of property and equipment and additions to licensed computer software from vendors. The major uses of cash for investing activities in 2009 were for additions to 26 In May 2011, TSYS acquired TermNet for an aggregate consideration of $42.0 million. The Company has allocated approximately $28.9 million to goodwill. In May 2011, TSYS made a payment of $6.0 million of contingent merger consideration in connection with the purchase of Infonox on the Web (Infonox), which was accounted for under Statement of Financial Accounting Standard No. 141, “Business Combinations”. The payment of the contingent merger consideration by TSYS was recorded as goodwill and had no impact on our results of operations. In October 2011, TSYS acquired contract- based intangible assets in its merchant services segment for $2.6 million. In 2010, TSYS acquired TMS for an aggregate consideration of approximately $150.5 million. The Company has allocated approximately $155.5 million to goodwill. Refer to Note 24 in the consolidated financial statements for more information on acquisitions. Contract Acquisition Costs TSYS makes cash payments for processing rights, third-party development costs and other direct salary-related costs in connection with converting new customers to the Company’s processing systems. The Company’s investments in contract acquisition costs were $31.6 million in 2011, $75.7 million in 2010 and $35.6 million in 2009. The Company made cash payments for processing rights of $5.2 million, $45.4 million and $9.3 million in 2011, 2010 and 2009, respectively. Conversion cost additions were $26.4 million, $30.3 million and $26.3 million in 2011, 2010 and 2009, respectively. Purchase of Private Equity Investments On May 31, 2011, the Company entered into a limited partnership agreement in connection with its agreement to invest in an Atlanta-based venture capital fund focused exclusively on investing in technology-enabled financial services companies. Pursuant to the limited partnership agreement, the Company has committed to invest up to $20 million in the fund so long as its ownership interest in the fund does not exceed 50%. In 2011, the Company made investments in the fund of $1.6 million. Cash Flows from Financing Activities (in thousands) Purchase of Years Ended December 31, 2011 2010 2009 noncontrolling interests . . . . . . . . $(174,050) — — Repurchase of common stock . . . (121,271) (46,228) (328) Principal payments on long-term debt borrowings and capital lease obligations . . . . . . Dividends paid on common stock . . . Subsidiary dividends per share . . . . . . . Proceeds from borrowings of long-term debt . . Other . . . . . . . . . . . . Net cash used in (28,892) (11,741) (18,869) (53,949) (55,087) (55,208) (433) (9,031) (235) — 39,757 654 7,542 5,334 8 financing activities . . . . . . . . $ 371,053 (81,676) (69,298) The major uses of cash for financing activities have been the purchase of noncontrolling interests, payment of dividends, principal payment on capital lease and software obligations and the purchase of stock under the stock repurchase plan as described below. The main source of cash from financing activities has been the use of borrowed funds. Net cash used in financing activities for the year ended December 31, 2011 was $370.7 million and was primarily the result of the acquisition of the remaining 49% interest in TMS, payment of dividends and the repurchase of common stock. Net cash used in financing activities for the year ended December 31, 2010 was $81.7 million and was primarily the result of payments of cash dividends and repurchase of common stock. The Company used $69.3 million in cash for financing activities for the year ended December 31, 2009 primarily for payments on long- term debt and capital lease obligations and the payments of cash dividends. Refer to Note 13 in the consolidated financial statements for more information on the long-term debt financing. Redeemable Noncontrolling Interest With the acquisition of TMS, the Company was a party to put and call arrangements with respect to the membership units that represented the remaining noncontrolling interest of FNMS Holding. The call and put arrangements could have been exercised at the discretion of TSYS or FNBO on April 1, 2015, 2016 and 2017, upon the dilution of FNBO’s equity ownership in FNMS Holding below a designated threshold and in connection with certain acquisitions by TSYS or FNMS Holding in excess of designated value thresholds. The fair value of the noncontrolling interest in TMS, owned by a private company at December 31, 2010, was estimated by applying the income and market approaches. In particular, a discounted cash flow method, a guideline companies method, and a recent equity transaction were employed. This fair value measurement is based on significant inputs that are both observable (Level 2) and non-observable (Level 3) in the market as defined in ASC 820. Key assumptions include (a) cash flow projections based on market participant data and developed by Company management, (b) a discount rate of approximately 13%, (c) a terminal value based on a long-term sustainable growth rate of approximately 3%, (d) an effective tax rate of approximately 36%, (e) financial multiples of companies deemed to be similar to TMS, and (f) adjustments because of the lack of control or lack of marketability that market 27 participants would consider when estimating the fair value of the noncontrolling interest in TMS. Refer to Note 24 of the Notes in the consolidated financial statements for more information on the acquisition of TMS. Stock Repurchase Plan On April 20, 2010, TSYS announced a stock repurchase plan to purchase up to 10 million shares of TSYS stock. The shares may be purchased from time to time over the next two years at prices considered attractive to the Company. On May 3, 2011, TSYS announced that its Board had approved an increase in the number of shares that may be repurchased under its current share repurchase plan from up to 10 million shares to up to 15 million shares of TSYS stock. The expiration date of the plan was also extended to April 30, 2013. Through December 31, 2011, the Company purchased 6.6 million shares for approximately $120.6 million, at an average price of $18.28. The Company has 5.3 million shares remaining under the plan. Refer to Note 17 of the Notes to the consolidated financial statements for more information on treasury stock. Financing In December 2010, TSYS obtained a $39.8 million note payable from a third-party vendor related to financing the purchase of distributed systems software. In April 2009, the Company repaid its International Services’ loan of £1.3 million, or approximately $1.8 million, which it obtained in May 2008. On October 31, 2008, the Company repaid its International Services’ loan of £33.0 million, or approximately $54.1 million, which it obtained in August 2007. On October 30, 2008, the Company’s International Services segment obtained a credit agreement from a third-party to borrow up to approximately ¥2.0 billion, or $21 million, in a Yen-denominated three-year loan to finance activities in Japan. The rate is the London Interbank Offered Rate (LIBOR) plus 80 basis points. The Company initially made a draw of ¥1.5 billion, or approximately $15.1 million. In January 2009, the Company made an additional draw down of ¥250 million, or approximately $2.8 million. In April 2009, the Company made an additional draw down of ¥250 million, or approximately $2.5 million. On December 3, 2011, the Company modified its loan to extend the maturity date to November 5, 2014. 28 In December 2007, TSYS entered into a credit agreement with Bank of America N.A., Royal Bank of Scotland plc, and other lenders which provides for a $252.0 million five year unsecured revolving credit facility and a $168.0 million unsecured term loan. The proceeds from the credit facility will be used for working capital and other corporate purposes, including to finance the repurchase by TSYS of its capital stock. As of December 31, 2010, the Company has not drawn on the $252.0 million credit facility. Refer to Note 13 in the consolidated financial statements for further information on TSYS’ long-term debt and financing arrangements. Dividends Dividends on common stock of $53.9 million were paid in 2011, compared to $55.1 million and $55.2 million in 2010 and 2009, respectively. The Company paid an annual dividend of $0.28 per share in 2011, 2010 and 2009, respectively. On October 25, 2011, TSYS announced that its Board of Directors approved a 42.9% increase in the regular quarterly dividend payable on the Company’s common stock from $0.07 per share to $0.10 per share, payable on January 3, 2012 to Shareholders of record as of the close of business on December 15, 2011. Significant Noncash Transactions During 2011, 2010 and 2009, the Company issued 206,000, 197,000, and 514,000 shares of common stock, respectively, to certain key employees and non-management members of its Board of Directors. The grants to certain key employees were issued in the form of nonvested stock bonus awards for services to be provided in the future by such officers and employees. Beginning in 2011, the grants to the Board of Directors were fully vested on the date of grant. The market value of the common stock at the date of issuance is amortized as compensation expense over the vesting period of the awards. Refer to Notes 16 and 23 in the consolidated financial statements for more information on share-based compensation and significant noncash transactions. Additional Cash Flow Information Off-Balance Sheet Financing TSYS uses various operating leases in its normal course of business. These “off-balance sheet” arrangements obligate TSYS to make payments for computer equipment, software and facilities. These computer and software lease commitments may be replaced with new lease commitments due to new technology. Management expects that, as these leases expire, they will be evaluated and renewed or replaced by similar leases based on need. The following table summarizes future contractual cash obligations, including lease payments and software arrangements, as of December 31, 2011, for the next five years and thereafter: Contractual Cash Obligations Payments Due By Period Total 1 Year or Less 2 - 3 Years 4 - 5 Years After 5 Years (in millions) Operating leases . . . . . . . $247 93 114 17 Debt obligations . . . 220 181 39 — Capital lease obligations . . . 39 13 24 2 23 — — Total contractual cash obligations . . . $506 287 177 19 23 Income Taxes The total liability for uncertain tax positions under ASC 740, “Income Taxes,” at December 31, 2011 is $5.7 million. Refer to Note 20 in the consolidated financial statements for more information on income taxes. The Company is not able to reasonably estimate the amount by which the liability will increase or decrease over time; however, at this time, the Company does not expect any significant changes related to these obligations within the next year. Foreign Operations TSYS operates internationally and is subject to adverse movements in foreign currency exchange rates. TSYS does not enter into foreign exchange forward contracts to reduce its exposure to foreign currency rate changes; however, the Company continues to analyze the potential use of hedging instruments to safeguard it from significant foreign currency translation risks. TSYS maintains operating cash accounts outside the United States. Refer to Note 3 in the Notes to Unaudited Condensed Consolidated Financial Statements for more information on cash and cash equivalents. TSYS has adopted the permanent reinvestment exception under ASC 740 with respect to future earnings of certain foreign subsidiaries. While some of the foreign cash is available to repay intercompany financing arrangements, remaining amounts are not presently available to fund domestic operations and obligations without paying a significant amount of taxes upon its repatriation. Demand on the Company’s cash has increased as a result of its strategic initiatives. TSYS funds these initiatives through a balance of internally generated cash, external sources of capital, and, when advantageous, access to foreign cash in a tax efficient manner. Where local regulations limit an efficient intercompany transfer of amounts held outside of the U.S., TSYS will continue to utilize these funds for local liquidity needs. Under current law, balances available to be repatriated to the U.S. would be subject to U.S. federal income taxes, less applicable foreign tax credits. TSYS has provided for the U.S. federal tax liability on these amounts for financial statement purposes, except for foreign earnings that are considered permanently reinvested outside of the U.S. TSYS utilizes a variety of tax planning and financing strategies with the objective of having its worldwide cash available in the locations where it is needed. Impact of Inflation Although the impact of inflation on its operations cannot be precisely determined, the Company believes that by controlling its operating expenses and by taking advantage of more efficient computer hardware and software, it can minimize the impact of inflation. Working Capital TSYS may seek additional external sources of capital in the future. The form of any such financing will vary depending upon prevailing market and other conditions and may include short-term or long-term borrowings from financial institutions or the issuance of additional equity and/or debt securities such as industrial revenue bonds. However, there can be no assurance that funds will be available on terms acceptable to TSYS. Management expects that TSYS will continue to be able to fund a significant portion of its capital expenditure needs through internally generated cash in the future, as evidenced by TSYS’ current ratio of 1.7:1. At December 31, 2011, TSYS had working capital of $269.6 million, compared to $494.5 million in 2010 and $590.1 million in 2009. 29 Legal Proceedings The Company is subject to various legal proceedings and claims and is also subject to information requests, inquiries and investigations arising out of the ordinary conduct of its business. The Company establishes reserves for litigation and similar matters when those matters present loss contingencies that TSYS determines to be both probable and reasonably estimable in accordance with ASC 450, “Contingencies.” In the opinion of management, based on current knowledge and in part upon the advise of legal counsel, all matters are believed to be adequately covered by insurance, or, if not covered, the possibility of losses from such matters are believed to be remote or such matters are of such kind or involve such amounts that would not have a material adverse effect on the financial position, results of operations or cash flows of the Company if disposed of unfavorably. Forward-Looking Statements Certain statements contained in this filing which are not statements of historical fact constitute forward- looking statements within the meaning of the Private Securities Litigation Reform Act (the Act). These forward-looking statements include, among others (i) TSYS’ expectation that the Durbin Amendment will not have a significant negative impact on TSYS’ business; (ii) TSYS’ expectation that the loss of Bank of America as a merchant services client will not have a material adverse effect on TSYS; (iii) TSYS’ expectation that it will be able to fund a significant portion of its capital expenditure needs through internally generated cash in the future; (iv) the Board’s intention to continue to pay cash dividends on TSYS stock; (v) TSYS’ belief with respect to contractual commitments, lawsuits, claims and other complaints; (vi) the expected financial impact of recent accounting pronouncements; (vii) TSYS’ expectation with respect to certain tax matters; (viii) TSYS’ expectation with respect to foreign currency exchange rates; (ix) TSYS’ earnings guidance for 2012 total revenues, revenues before reimbursable items, income from continuing operations and EPS from continuing operations, and the assumptions underlying such statements including, with respect to TSYS’ earnings guidance for 2012, during 2012 (a) the economy will not worsen (b) there will be no deconversions of large clients during the year; (c) there will be no significant movements in foreign currency exchange rates related to TSYS’ business (d) TSYS will not incur significant expenses associated with the conversion of new large clients or acquisitions, or any significant impairment of goodwill or other intangibles; and 30 (e) there will be no significant movements in LIBOR, and no significant draws on the remaining balance of TSYS’ revolving credit facility. In addition, certain statements in future filings by TSYS with the Securities and Exchange Commission, in press releases, and in oral and written statements made by or with the approval of TSYS which are not statements of historical fact constitute forward- looking statements within the meaning of the Act. Examples of forward-looking statements include, but are not limited to: (i) projections of revenue, income or loss, earnings or loss per share, the payment or nonpayment of dividends, capital structure and other financial items; (ii) statements of plans and objectives of TSYS or its management or Board of Directors, including those relating to products or services; (iii) statements of future economic performance; and (iv) statements of assumptions underlying such statements. Words such as “believes,” “anticipates,” “expects,” “intends,” “targeted,” “estimates,” “projects,” “plans,” “may,” “could,” “should,” “would,” and similar expressions are intended to identify forward-looking statements but are not the exclusive means of identifying these statements. These statements are based upon the current beliefs and expectations of TSYS’ management and are subject to significant risks and uncertainties. Actual results may differ materially from those contemplated by the forward-looking statements. A number of important factors could cause actual results to differ materially from those contemplated by our forward- looking statements. Many of these factors are beyond TSYS’ ability to control or predict. These factors include, but are not limited to: • movements in LIBOR are greater than expected and draws on the revolving credit facility are greater than expected; • TSYS incurs expenses associated with the signing of a significant client; • internal growth rates for TSYS’ existing clients are lower than anticipated whether as a result of unemployment rates, card delinquencies and charge off rates or otherwise; • TSYS does not convert and deconvert clients’ portfolios as scheduled; • adverse developments with respect to foreign currency exchange rates; • adverse developments with respect to entering into contracts with new clients and retaining current clients; • continued consolidation and turmoil in the financial services industry throughout 2012, including the • merger of TSYS clients with entities that are not TSYS processing clients, the sale of portfolios by TSYS clients to entities that are not TSYS clients and the nationalization or seizure by banking regulators of TSYS clients; • the impact of the Dodd-Frank Wall Street Reform and Consumer Protection Act on TSYS and our clients; • changes occur in laws, rules, regulations, credit card association rules or other industry standards affecting TSYS and our clients that may result in costly new compliance burdens on TSYS and our clients and lead to a decrease in the volume and/or number of transactions processed; • adverse developments with respect to the credit card industry in general, including a decline in the use of credit cards as a payment mechanism; • TSYS is unable to successfully manage any impact from slowing economic conditions or consumer spending; • the impact of potential and completed acquisitions, including the costs associated therewith and their being more difficult to integrate than anticipated; • the costs and effects of litigation, investigations or similar matters or adverse facts and developments relating thereto; • the impact of the application of and/or changes in accounting principles; • TSYS’ inability to timely, successfully and cost- effectively improve and implement processing systems to provide new products, increased functionality and increased efficiencies; • TSYS’ inability to anticipate and respond to technological changes, particularly with respect to e-commerce; • successfully managing the potential both for patent protection and patent liability in the context of rapidly developing legal framework for expansive patent protection; • the material breach of security of any of our systems; • overall market conditions; • the impact on TSYS’ business, as well as on the risks set forth above, of various domestic or international military or terrorist activities or conflicts; • other risk factors described in the “Risk Factors” and other sections of TSYS’ Annual Report on Form 10-K for the fiscal year ended December 31, 2011 and other filings with the Securities and Exchange Commission; and • TSYS’ ability to manage the foregoing and other risks. These forward-looking statements speak only as of the date on which they are made and TSYS does not intend to update any forward-looking statement as a result of new information, future developments or otherwise. 31 Consolidated Balance Sheets (in thousands, except per share data) Assets Current assets: December 31, 2011 2010 Cash and cash equivalents (Note 5) Restricted cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts receivable, net of allowance for doubtful accounts and billing adjustments of $4.1 million and $4.5 million at 2011 and 2010, respectively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income tax assets (Note 20) Prepaid expenses and other current assets (Note 6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 316,337 — 394,795 434 237,646 11,090 77,848 721,813 248,541 12,872 72,431 650,181 Total current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Property and equipment, net of accumulated depreciation and amortization (Notes 7 and 22) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer software, net of accumulated amortization (Note 8) . . . . . . . . . . . . . . . . . . . . . Contract acquisition costs, net of accumulated amortization (Note 9) . . . . . . . . . . . . . . . Goodwill (Note 10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Equity investments (Note 11) . . . . . . . . . . . . . . . . Other intangible assets, net of accumulated amortization (Note 12) Deferred income tax assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300,102 246,424 166,251 320,399 77,127 83,118 2,704 34,323 Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,858,392 1,952,261 266,608 215,244 162,987 355,498 82,924 81,250 4,069 39,631 Liabilities Current liabilities: Accrued salaries and employee benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Accounts payable (Note 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current portion of long-term debt (Note 13) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current portion of obligations under capital leases (Note 13) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other current liabilities (Note 14) Total current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long-term debt, excluding current portion (Note 13) Deferred income tax liabilities (Note 20) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Obligations under capital leases, excluding current portion (Note 13) . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redeemable noncontrolling interest Equity Shareholders’ equity (Notes 15, 16, 17 and 18): Common stock — $0.10 par value. Authorized 600,000 shares; 201,860 and 201,326 issued at 2011 and 2010, respectively; 189,031 and 194,528 outstanding at 2011 and 2010, respectively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional paid-in capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated other comprehensive loss, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Treasury stock (shares of 12,829 and 6,798 at 2011 and 2010, respectively) . . . . . . . . Retained earnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Noncontrolling interests in consolidated subsidiaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33,004 26,095 181,251 14,363 125,863 380,576 39,104 32,889 24,489 60,325 27,414 36,068 39,557 13,191 111,040 227,270 194,703 42,547 30,573 53,363 537,383 548,456 — 146,000 20,186 125,948 (445) (225,034) 20,133 119,722 (2,585) (115,449) 1,380,634 1,219,303 1,301,289 1,241,124 16,681 1,321,009 1,257,805 19,720 Commitments and contingencies (Note 19) Total liabilities and equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,858,392 1,952,261 See accompanying Notes to Consolidated Financial Statements 32 Consolidated Statements of Income (in thousands, except per share data) Years Ended December 31, 2011 2010 2009 Total revenues (Notes 4 and 22) Cost of services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selling, general and administrative expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,808,966 1,717,577 1,677,483 1,257,970 1,201,012 1,149,883 183,574 228,540 207,136 Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nonoperating expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322,456 (5,905) 309,429 (1,617) 344,026 (3,441) Income from continuing operations before income taxes and equity in income of equity investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income taxes (Note 20) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316,551 102,597 307,812 106,088 340,585 121,850 Income from continuing operations before equity in income of equity investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Equity in income of equity investments, net of tax (Note 11) . . . . . . . . . . . . Income from continuing operations, net of tax . . . . . . . . . . . . . . . . . . . . . . Loss from discontinued operations, net of tax . . . . . . . . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income attributable to noncontrolling interests . . . . . . . . . . . . . . . . . 213,954 8,708 222,662 — 222,662 (2,103) 201,724 7,142 208,866 (3,245) 205,621 (11,674) 218,735 6,985 225,720 (6,544) 219,176 (3,963) Net income attributable to TSYS common shareholders . . . . . . . . . . . . . . $ 220,559 193,947 215,213 Basic earnings per share (EPS)* attributable to TSYS common shareholders (Note 26): Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Loss from discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Diluted EPS* attributable to TSYS common shareholders: Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Loss from discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1.15 — 1.15 1.15 — 1.15 1.00 (0.02) 0.99 1.00 (0.02) 0.99 1.12 (0.03) 1.09 1.12 (0.03) 1.09 Amounts attributable to TSYS common shareholders: Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 220,559 — Loss from discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197,192 (3,245) 221,757 (6,544) Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 220,559 193,947 215,213 * Note: Basic and diluted EPS amounts for continuing operations and net income may not total due to rounding. See accompanying Notes to Consolidated Financial Statements 33 Consolidated Statements of Cash Flows (in thousands) Cash flows from operating activities: Years Ended December 31, 2011 2010 2009 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustments to reconcile net income to net cash provided by operating activities: $ 222,662 205,621 219,176 Net loss on foreign currency translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Equity in income of equity investments, net of tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dividends received from equity investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Excess tax expense (benefit) from share-based payment arrangements . . . . . . . . . . . . . . Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization of debt issuance costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Asset impairments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Provisions for (recoveries of ) bad debt expenses and billing adjustments . . . . . . . . . . . . Charges for transaction processing provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income tax expense (benefit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Gain) loss on disposal of equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss on disposal of subsidiary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changes in operating assets and liabilities: Accounts receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses, other current assets and other assets . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued salaries and employee benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other current liabilities and other liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,091 (8,708) 6,835 16,477 523 169,165 160 799 1,552 4,750 1,491 (1,159) — (7,044) 23,099 (15,512) 4,492 13,646 162 (7,142) 6,572 15,832 (111) 163,111 154 — (798) 3,891 (4,388) 145 1,591 (7,138) (1,495) 13,916 (21,965) 21,202 2,607 (6,985) 4,942 16,128 (6) 156,471 154 — 6,381 6,556 (3,864) 375 5,713 10,807 27,893 (11,883) (11,697) 369 Net cash provided by operating activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436,319 389,160 423,137 Cash flows from investing activities: Purchases of property and equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additions to licensed computer software from vendors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additions to internally developed computer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from sale of trade name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from disposition, net of expenses paid and cash disposed . . . . . . . . . . . . . . . . . . Cash used in acquisitions and equity investments, net of cash acquired . . . . . . . . . . . . . . . Purchase of private equity investments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dividends received from equity investments as return of capital . . . . . . . . . . . . . . . . . . . . . . Subsidiary repurchase of noncontrolling interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additions to contract acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (26,938) (19,502) (17,882) 4,500 — (47,909) (1,573) — (493) (31,623) (46,547) (69,826) (25,466) — 4,265 (148,531) — 68 — (75,669) (34,017) (20,059) (31,445) — 1,979 (294) — — — (35,596) Net cash used in investing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (141,420) (361,706) (119,432) Cash flows from financing activities: Purchase of noncontrolling interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repurchases of common stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dividends paid on common stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Principal payments on long-term debt borrowings and capital lease obligations . . . . . . . . Subsidiary dividends paid to noncontrolling shareholders . . . . . . . . . . . . . . . . . . . . . . . . . . . Excess tax expense (benefit) from share-based payment arrangements . . . . . . . . . . . . . . . . Proceeds from borrowings of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from exercise of stock options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (174,050) (121,271) (53,949) (28,892) (433) (523) — 8,065 — (46,228) (55,087) (11,741) (9,031) 111 39,757 543 — (328) (55,208) (18,869) (235) 6 5,334 2 Net cash used in financing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (371,053) (81,676) (69,298) Cash and cash equivalents: Effect of exchange rate changes on cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . (2,304) (938) (4,470) Net increase (decrease) in cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash and cash equivalents at beginning of year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (78,458) 394,795 (55,160) 449,955 229,937 220,018 Cash and cash equivalents at end of year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 316,337 394,795 449,955 Supplemental cash flow information: Cash paid for interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,088 2,191 3,368 Cash paid for income taxes, net of refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 82,084 122,173 104,004 Significant noncash transactions (Note 23) See accompanying Notes to Consolidated Financial Statements 34 Consolidated Statements of Equity and Comprehensive Income TSYS Shareholders Redeemable Noncontrolling Interests Common Stock Additional Shares Dollars Paid-In Capital Accumulated Other Comprehensive Income (Loss) Treasury Stock Retained Earnings Noncontrolling Interests Total Equity 200,354 $ 20,036 126,889 (6,627) (69,641) 920,292 — — 215,213 9,901 3,963 $ 1,000,850 219,176 (in thousands, except per share data) Balance as of December 31, 2008 . . . . . . . . . . Comprehensive income: Net income . . . . . . . . . . . . . . . . . . . . . . . . . . Other comprehensive (loss) income (OCI), net of tax (Note 18): Foreign currency translation . . . . . . . . . . . Change in accumulated OCI related to postretirement healthcare plans . . . . . . Other comprehensive income . . . . . . . . . . . Comprehensive income . . . . . . . . . . . . . . . . . . Common stock issued from treasury shares for exercise of stock options (Note 16) . . . . Common stock issued for nonvested awards (Note 16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share-based compensation (Note 16) . . . . . . . Cash dividends declared ($0.28 per share) . . . Purchase of treasury shares (Note 17) . . . . . . . Subsidiary dividends paid to noncontrolling interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tax shortfalls associated with share based payment arrangements . . . . . . . . . . . . . . . . . Balance as of December 31, 2009 . . . . . . . . . . Fair value of non-controlling interest in TMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Comprehensive income: Net income . . . . . . . . . . . . . . . . . . . . . . . . . . Other comprehensive (loss) income, net of tax (Note 18): Foreign currency translation . . . . . . . . . . . Change in accumulated OCI related to postretirement healthcare plans . . . . . . Other comprehensive income . . . . . . . . . . . Comprehensive income . . . . . . . . . . . . . . . . . . Common stock issued from treasury shares for exercise of stock options (Note 16) . . . . Common stock issued for nonvested awards (Note 16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share-based compensation (Note 16) . . . . . . . Cash dividends declared ($0.28 per share) . . . Purchase of treasury shares (Note 17) . . . . . . . Subsidiary dividends paid to noncontrolling interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tax shortfalls associated with share based payment arrangements . . . . . . . . . . . . . . . . . Balance as of December 31, 2010 . . . . . . . . . . Comprehensive income: Net income . . . . . . . . . . . . . . . . . . . . . . . . . . Other comprehensive (loss) income, net of tax (Note 18): Foreign currency translation . . . . . . . . . Change in accumulated OCI related to postretirement healthcare plans . . . . Other comprehensive income . . . . . . . . . . Comprehensive income . . . . . . . . . . . . . . . . . Common stock issued from treasury shares for exercise of stock options (Note 16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common stock issued for nonvested awards (Note 16) . . . . . . . . . . . . . . . . . . . . . Common stock issued from treasury shares for nonvested awards (Note 16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share-based compensation (Note 16) . . . . . Cash dividends declared ($0.31 per share) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purchase of treasury shares (Note 17) . . . . Adjustment to fair value of non-controlling interest in TMS . . . . . . . . . . . . . . . . . . . . . . . Redemption of redeemable noncontrolling interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . Subsidiary dividends paid to noncontrolling interests . . . . . . . . . . . . . . . Subsidiary repurchase of noncontrolling interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tax benefits associated with share based payment arrangements . . . . . . . . . . . . . . . $ — — — — — — — — — — — 145,659 9,122 — — — — — — — (8,781) — (1,364) — — — — — — — — 29,414 (174,050) — — — — — — — — 506 — — — — — — — 50 — — — — — — (17) (50) 16,225 — — — — (3,305) 12,145 155 — — — — — — — — 19 — — — (328) — — — — — (55,255) — — — 17 — — — — — — (235) — 12,162 155 12,317 231,493 2 — 16,225 (55,255) (328) (235) (3,305) 200,860 20,086 139,742 5,673 (69,950) 1,080,250 13,646 1,189,447 — — — — — 466 — — — — — — (34,659) — — — — 47 — — — — — — — — (186) (47) 15,796 — — — (924) — — (7,529) (729) — — — — — — — — — — — 193,947 2,552 — — 729 — — — (46,228) — — — — — — — (54,894) — — — 733 — — — — — — (250) — (34,659) 196,499 (6,796) (729) (7,525) 188,974 543 — 15,796 (54,894) (46,228) (250) (924) — — — — — — — — — — 534 — 53 (3,450) (53) — — — — — — — — — — (172) — 16,513 — — — — — — — — — (6,828) — — 77 139 1,056 1,056 — — — — — — — — 11,515 — 172 — (121,272) — (59,228) — — — — — — — — — — — — — — — — — — — — 28 — 603 — — — — — — — — — (433) (598) — 1,659 1,056 2,715 226,741 8,065 — — 16,513 (59,228) (121,272) (6,828) — (433) (493) 139 146,000 201,326 20,133 119,722 (2,585) (115,449) 1,219,303 16,681 1,257,805 — — 220,559 3,467 224,026 Balance as of December 31, 2011 . . . . . . . . $ 201,860 $20,186 125,948 (445) (225,034) 1,380,634 19,720 $1,321,009 See accompanying Notes to Consolidated Financial Statements 35 Notes to Consolidated Financial Statements NOTE 1 Basis of Presentation and Summary of Significant Accounting Policies BUSINESS: Total System Services, Inc.’s (TSYS’ or the Company’s) revenues are derived from providing global payment provider services to financial and nonfinancial institutions, generally under long-term processing contracts. The Company’s services are provided through the Company’s three operating segments: North America Services, International Services and Merchant Services. Through the Company’s North America Services and International Services segments, TSYS processes information through its cardholder systems to financial institutions throughout the United States and internationally. The Company’s North America Services segment provides these services to clients in the United States, Canada, Mexico and the Caribbean. The Company’s International Services segment provides services to clients in Europe, India, Middle East, Africa, Asia Pacific and Brazil. The Company’s Merchant Services segment provides merchant services to merchant acquirers and merchants in the United States. On May 2, 2011, TSYS completed its acquisition of all of the outstanding common stock of TermNet Merchant Services, Inc. (TermNet), an Atlanta-based merchant acquirer. On March 1, 2010, TSYS announced the signing of an Investment Agreement with First National Bank of Omaha (FNBO) to form a new joint venture company, First National Merchant Solutions, LLC (FNMS), of which TSYS would own 51%. FNMS offers transaction processing, merchant support and underwriting, and value-added services, as well as Visa- and MasterCard-branded prepaid cards for businesses of any size. FNMS is included in the Merchant Services segment. The effective date of the acquisition was April 1, 2010. On January 4, 2011, TSYS announced it had acquired effective January 1, 2011, the remaining 49% interest in FNMS from FNBO. The company has been rebranded as TSYS Merchant Solutions (TMS). As a result of the sale of certain assets and liabilities of TSYS POS Systems and Services, LLC (TPOS) in 2010 and the sale of TSYS Total Debt Management, Inc. (TDM) in 2009, as discussed in Note 2, the Company’s financial statements reflect TPOS and 36 TDM as discontinued operations. The Company segregated the net assets, net liabilities and operating results from continuing operations in the Consolidated Balance Sheets and Consolidated Statements of Income for all periods presented. ACQUISITIONS — PURCHASE PRICE ALLOCATION: TSYS adopted revised generally accepted accounting principles (GAAP) relating to business combinations as of January 1, 2009. The revised guidance retains the purchase method of accounting for acquisitions and requires a number of changes to the previous guidance, including changes in the way assets and liabilities are recognized in purchase accounting. Other changes include requiring the recognition of assets acquired and liabilities assumed arising from contingencies, requiring the capitalization of in-process research and development at fair value, and requiring the expensing of acquisition-related costs as incurred. TSYS’ purchase price allocation methodology requires the Company to make assumptions and to apply judgment to estimate the fair value of acquired assets and liabilities. TSYS estimates the fair value of assets and liabilities based upon appraised market values, the carrying value of the acquired assets and widely accepted valuation techniques, including discounted cash flows and market multiple analyses. Management determines the fair value of fixed assets and identifiable intangible assets such as developed technology or customer relationships, and any other significant assets or liabilities. TSYS adjusts the purchase price allocation, as necessary, up to one year after the acquisition closing date as TSYS obtains more information regarding asset valuations and liabilities assumed. Unanticipated events or circumstances may occur which could affect the accuracy of the Company’s fair value estimates, including assumptions regarding industry economic factors and business strategies, and result in an impairment or a new allocation of purchase price. Given its history of acquisitions, TSYS may allocate part of the purchase price of future acquisitions to contingent consideration as required by GAAP for business combinations. The fair value calculation of contingent consideration will involve a number of assumptions that are subjective in nature and which may differ significantly from actual results. TSYS may experience volatility in its earnings to some degree in future reporting periods as a result of these fair value measurements. PRINCIPLES OF CONSOLIDATION AND BASIS OF PRESENTATION: The accompanying consolidated financial statements of Total System Services, Inc. include the accounts of TSYS and its majority owned subsidiaries. All significant intercompany accounts and transactions have been eliminated in consolidation. In addition, the Company evaluates its relationships with other entities to identify whether they are variable interest entities as defined in accordance with the provisions of Accounting Standards Codification (ASC) 810, “Consolidation,” and to assess whether it is the primary beneficiary of such entities. If the determination is made that the Company is the primary beneficiary, then that entity is included in the consolidated financial statements in accordance with ASC 810. RISKS AND UNCERTAINTIES AND USE OF ESTIMATES: Factors that could affect the Company’s future operating results and cause actual results to vary materially from expectations include, but are not limited to, lower than anticipated growth from existing clients, an inability to attract new clients and grow internationally, loss of a major customer or other significant client, loss of a major supplier, an inability to grow through acquisitions or successfully integrate acquisitions, an inability to control expenses, technology changes, the impact of the application of and/or changes in accounting principles, financial services consolidation, changes in regulatory requirements, a decline in the use of cards as a payment mechanism, disruption of the Company’s international operations, breach of the Company’s security systems, a decline in the financial stability of the Company’s clients and uncertain economic conditions. Negative developments in these or other risk factors could have a material adverse effect on the Company’s financial position, results of operations and cash flows. The Company has prepared the accompanying consolidated financial statements in conformity with accounting principles generally accepted in the United States of America. The preparation of the consolidated financial statements requires management of the Company to make a number of estimates and assumptions relating to the reported amounts of assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the period. These estimates and assumptions are developed based upon all information available. Actual results could differ from estimated amounts. CASH EQUIVALENTS: of three months or less when purchased are considered to be cash equivalents. Investments with a maturity RESTRICTED CASH: Restricted cash balances relate to cash balances collected on behalf of customers and held in escrow. TSYS records a corresponding liability for the obligation to the customer which is reflected in other current liabilities in the accompanying consolidated balance sheets. In 2010, TSYS began shifting the responsibility for funds management for its clients to the client’s issuer bank. Therefore, client funds are no longer maintained in a TSYS bank account. ACCOUNTS RECEIVABLE: Accounts receivable balances are stated net of allowances for doubtful accounts and billing adjustments of $4.1 million and $4.5 million at December 31, 2011 and December 31, 2010, respectively. TSYS records an allowance for doubtful accounts when it is probable that the accounts receivable balance will not be collected. When estimating the allowance for doubtful accounts, the Company takes into consideration such factors as its day-to-day knowledge of the financial position of specific clients, the industry and size of its clients, the overall composition of its accounts receivable aging, prior history with specific customers of accounts receivable write-offs and prior experience of allowances in proportion to the overall receivable balance. This analysis includes an ongoing and continuous communication with its largest clients and those clients with past due balances. A financial decline of any one of the Company’s large clients could have a material adverse effect on collectability of receivables and thus the adequacy of the allowance for doubtful accounts. Increases in the allowance for doubtful accounts are recorded as charges to bad debt expense and are reflected in selling, general and administrative expenses in the Company’s consolidated statements of income. Write-offs of uncollectible accounts are charged against the allowance for doubtful accounts. TSYS records an allowance for billing adjustments for actual and potential billing discrepancies. When estimating the allowance for billing adjustments, the Company considers its overall history of billing adjustments, as well as its history with specific clients and known disputes. Increases in the allowance for billing adjustments are recorded as a reduction of revenues in the Company’s 37 consolidated statements of income and actual adjustments to invoices are charged against the allowance for billing adjustments. PROPERTY AND EQUIPMENT: Property and equipment are stated at cost less accumulated depreciation and amortization. Depreciation and amortization are computed using the straight-line method over the estimated useful lives of the assets. Buildings and improvements are depreciated over estimated useful lives of 5-40 years, computer and other equipment over estimated useful lives of 2-5 years, and furniture and other equipment over estimated useful lives of 3-15 years. The Company evaluates impairment losses on long-lived assets used in operations in accordance with the provisions of ASC 205, “Presentation of Financial Statements.” All ordinary repairs and maintenance costs are expensed as incurred. Maintenance costs that extend the asset life are capitalized and amortized over the remaining estimated life of the asset. LICENSED COMPUTER SOFTWARE: The Company licenses software that is used in providing services to clients. Licensed software is obtained through perpetual licenses and site licenses and through agreements based on processing capacity (called “MIPS agreements”). Perpetual and site licenses are amortized using the straight-line method over their estimated useful lives which range from three to ten years. Software licensed under MIPS agreements is amortized using a units-of-production basis over the estimated useful life of the software, generally not to exceed ten years. At each balance sheet date, the Company evaluates impairment losses on long-lived assets used in operations in accordance with ASC 205. ACQUISITION TECHNOLOGY INTANGIBLES: These identifiable intangible assets are software technology assets resulting from acquisitions. These assets are amortized using the straight-line method over periods not exceeding their estimated useful lives, which range from five to nine years. The provisions of ASC 350, “Intangibles — Goodwill and Other,” require that intangible assets with estimated useful lives be amortized over their respective estimated useful lives to their residual values, and reviewed for impairment in accordance with ASC 205. Acquisition technology intangibles net book values are included in computer software, net in the accompanying balance sheets. Amortization expenses are charged to cost of services in the Company’s consolidated statements of income. 38 SOFTWARE DEVELOPMENT COSTS: In accordance with the provisions of ASC 985, “Software,” software development costs are capitalized once technological feasibility of the software product has been established. Costs incurred prior to establishing technological feasibility are expensed as incurred. Technological feasibility is established when the Company has completed a detailed program design and has determined that a product can be produced to meet its design specifications, including functions, features and technical performance requirements. Capitalization of costs ceases when the product is generally available to clients. At each balance sheet date, the Company evaluates the unamortized capitalized costs of software development as compared to the net realizable value of the software product which is determined by future undiscounted net cash flows. The amount by which the unamortized software development costs exceed the net realizable value is written off in the period that such determination is made. Software development costs are amortized using the greater of (1) the straight-line method over its estimated useful life, which ranges from three to ten years or (2) the ratio of current revenues to total anticipated revenue over its useful life. The Company also develops software that is used internally. These software development costs are capitalized based upon the provisions of ASC 350. Internal-use software development costs are capitalized once: (1) the preliminary project stage is completed, (2) management authorizes and commits to funding a computer software project, and (3) it is probable that the project will be completed and the software will be used to perform the function intended. Costs incurred prior to meeting the qualifications are expensed as incurred. Capitalization of costs ceases when the project is substantially complete and ready for its intended use. Internal-use software development costs are amortized using an estimated useful life of three to five years. Software development costs may become impaired in situations where development efforts are abandoned due to the viability of the planned project becoming doubtful or due to technological obsolescence of the planned software product. CONTRACT ACQUISITION COSTS: The Company capitalizes contract acquisition costs related to signing or renewing long-term contracts. The Company capitalizes internal conversion costs in accordance with the provisions of Staff Accounting Bulletin (SAB) No. 104, “Revenue Recognition” and ASC 605, “Revenue Recognition.” The capitalization of costs related to cash payments for rights to provide processing services is capitalized in accordance with the provisions of ASC 605. All costs incurred prior to a signed agreement are expensed as incurred. Contract acquisition costs are amortized using the straight-line method over the expected customer relationship (contract term) beginning when the client’s cardholder accounts are converted and producing revenues. The amortization of contract acquisition costs associated with cash payments for client incentives is included as a reduction of revenues in the Company’s consolidated statements of income. The amortization of contract acquisition costs associated with conversion activity is recorded as cost of services in the Company’s consolidated statements of income. The Company evaluates the carrying value of contract acquisition costs associated with each customer for impairment on the basis of whether these costs are fully recoverable from either contractual minimum fees (contractual costs) or from expected undiscounted net operating cash flows of the related contract (cash incentives paid). The determination of expected undiscounted net operating cash flows requires management to make estimates. These costs may become impaired with the loss of a contract, the financial decline of a client, termination of conversion efforts after a contract is signed, diminished prospects for current clients or if the Company’s actual results differ from its estimates of future cash flows. The amount of the impairment is written off in the period that such a determination is made. EQUITY INVESTMENTS: TSYS’ 49% investment in Total System Services de México, S.A. de C.V. (TSYS de México), an electronic payment processing support operation located in Toluca, Mexico, is accounted for using the equity method of accounting, as is TSYS’ 44.56% investment in China UnionPay Data Co., Ltd. (CUP Data) headquartered in Shanghai, China. TSYS’ equity investments are recorded initially at cost and subsequently adjusted for equity in earnings, cash contributions and distributions, and foreign currency translation adjustments. GOODWILL: Goodwill results from the excess of cost over the fair value of net assets of businesses acquired. Goodwill and intangible assets with indefinite useful lives are tested for impairment at least annually in accordance with the provisions of ASC 350. ASC 350 also requires that intangible assets with estimable useful lives be amortized over their respective estimated useful lives to their estimated residual values, and reviewed for impairment in accordance with ASC 205. The portion of the difference between the cost of an investment and the amount of underlying equity in net assets of an equity method investee that is recognized as goodwill in accordance with the provisions of ASC 323, “Investments — Equity Method and Joint Ventures,” shall not be amortized. However, equity method goodwill shall not be reviewed for impairment in accordance with ASC 350, but instead should continue to be reviewed for impairment in accordance with paragraph 19(h) of ASC 323. Equity method goodwill, which is not reported as goodwill in the Company’s consolidated balance sheet, but is reported as a component of the equity investment, was $50.6 million at December 31, 2011. At December 31, 2011, the Company had goodwill in the amount of $355.5 million. The Company performed its annual impairment analyses of its goodwill balance, and these tests did not indicate any impairment for the periods ended December 31, 2011, 2010 and 2009, respectively. OTHER INTANGIBLE ASSETS: Identifiable intangible assets relate primarily to customer relationships, covenants-not-to-compete, trade names and trade associations resulting from acquisitions. These identifiable intangible assets are amortized using the straight-line method over periods not exceeding the estimated useful lives, which range from three to ten years. ASC 350 requires that intangible assets with estimable useful lives be amortized over their respective estimated useful lives to their estimated residual values, and reviewed for impairment in accordance with ASC 205. Amortization expenses are charged to selling, general and administrative expenses in the Company’s consolidated statements of income. FAIR VALUES OF FINANCIAL INSTRUMENTS: The Company uses financial instruments in the normal course of its business. The carrying values of cash equivalents, accounts receivable, accounts payable, accrued salaries and employee benefits, and other current liabilities approximate their fair value due to the short-term maturities of these assets and liabilities. The fair value of the Company’s long-term debt and obligations under capital leases is not significantly different from its carrying value. Investments in equity investments are accounted for using the equity method of accounting and pertain to 39 privately held companies for which fair value is not readily available. The Company believes the fair values of its investments in equity investments exceed their respective carrying values. In IMPAIRMENT OF LONG-LIVED ASSETS: accordance with ASC 205, the Company reviews long-lived assets, such as property and equipment and intangibles subject to amortization, including contract acquisition costs and certain computer software, for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If upon a triggering event the Company determines that the carrying amount of an asset exceeds its estimated undiscounted future cash flows, an impairment charge is recognized by the amount by which the carrying amount of the asset exceeds the fair value of the asset. Assets to be disposed of would be separately presented in the balance sheet and reported at the lower of the carrying amount or fair value less costs to sell, and would no longer be depreciated. The assets and liabilities of a disposed group classified as held for sale would be presented separately in the appropriate asset and liability sections of the balance sheet. TRANSACTION PROCESSING PROVISIONS: The Company has recorded an accrual for contract contingencies (performance penalties) and processing errors. A significant number of the Company’s contracts with large clients contain service level agreements which can result in TSYS incurring performance penalties if contractually required service levels are not met. When providing for these accruals, the Company takes into consideration such factors as the prior history of performance penalties and processing errors incurred, actual contractual penalties inherent in the Company’s contracts, progress towards milestones and known processing errors not covered by insurance. These accruals are included in other current liabilities in the accompanying consolidated balance sheets. Increases and decreases in transaction processing provisions are charged to cost of services in the Company’s consolidated statements of income, and payments or credits for performance penalties and processing errors are charged against the accrual. 40 REDEEMABLE NONCONTROLLING INTEREST: In connection with the 2010 acquisition of TMS, the Company was a party to call and put arrangements with respect to the membership units that represented the remaining noncontrolling interest of FNMS Holding. The call arrangement was exercisable by TSYS and the put arrangement was exercisable by FNBO. The put arrangement was outside the control of the Company by requiring the Company to purchase FNBO’s entire equity interest in FNMS Holding at a put price at fair market value. The put arrangement was recorded on the balance sheet and was classified as redeemable noncontrolling interest outside of permanent equity. The call and put arrangements for FNMS Holding, representing 49% of its total outstanding equity interests, could have been exercised at the discretion of TSYS or FNBO on April 1, 2015, 2016 and 2017, upon the dilution of FNBO’s equity ownership in FNMS Holding below a designated threshold and in connection with certain acquisitions by TSYS or FNMS Holding in excess of designated value thresholds. The Company bought the remaining 49% interest for $174.1 million, and paid net cash of $169.6 million ($174.1 million less $4.5 million for a trade name sold). With the purchase, the Company eliminated the redeemable noncontrolling interest of $144.6 million and adjusted the remaining balance through additional paid-in capital and deferred taxes. NONCONTROLLING INTEREST: In December 2007, the Financial Accounting Standards Board (FASB) issued authoritative guidance under ASC 810, “Consolidation.” ASC 810 changes the accounting for noncontrolling (minority) interests in consolidated financial statements, including the requirements to classify noncontrolling interests as a component of consolidated shareholders’ equity, the elimination of “minority interest” accounting in results of operations and changes in the accounting for both increases and decreases in a parent’s controlling ownership interest. Noncontrolling interest in earnings of subsidiaries represents the minority shareholders’ share of the net income or loss of GP Network Corporation (GP Net) and TSYS Managed Services EMEA Ltd. (TSYS Managed Services). The noncontrolling interest in the consolidated balance sheet reflects the original investment by these shareholders in GP Net and TSYS Managed Services, their proportional share of the earnings or losses and their proportional share of net gains or losses resulting from the currency translation of assets and liabilities of GP Net and TSYS Managed Services. TSYS has adopted the accounting policy to recognize gains or losses on equity transactions of a subsidiary as a capital transaction. RESERVE FOR MERCHANT LOSSES: The Company has potential liability for losses resulting from disputes between a cardholder and a merchant that arise as a result of, among other things, the cardholder’s dissatisfaction with merchandise quality or merchant services. Such disputes may not be resolved in the merchant’s favor. In these cases, the transaction is “charged back” to the merchant, which means the purchase price is refunded to the customer by the card-issuing bank and charged to the merchant. If the merchant is unable to fund the refund, TSYS must do so. TSYS also bears the risk of reject losses arising from the fact that TSYS collects fees from its merchants on the first day after the monthly billing period. If the merchant has gone out of business during such period, TSYS may be unable to collect such fees. TSYS maintains cash deposits or requires the pledge of a letter of credit from certain merchants, generally those with higher average transaction size where the card is not present when the charge is made or the product or service is delivered after the charge is made, in order to offset potential contingent liabilities such as chargebacks and reject losses that would arise if the merchant went out of business. Most chargeback and reject losses are charged to cost of services as they are incurred. However, the Company also maintains a reserve against losses, including major fraud losses, which are both less predictable and involve larger amounts. The loss reserve was established using historical loss rates, applied to recent bankcard processing volume. At December 31, 2011, the Company had a merchant loss reserve in the amount of $397,000. FOREIGN CURRENCY TRANSLATION: The Company maintains several different foreign operations whose functional currency is their local currency. Foreign currency financial statements of the Company’s Mexican and Chinese equity investments, the Company’s wholly owned subsidiaries and the Company’s majority owned subsidiaries, as well as the Company’s division and branches in the United Kingdom and China, are translated into U.S. dollars at current exchange rates, except for revenues, costs and expenses, and net income which are translated at the average exchange rates for each reporting period. Net gains or losses resulting from the currency translation of assets and liabilities of the Company’s foreign operations, net of tax when applicable, are accumulated in a separate section of shareholders’ equity titled accumulated other comprehensive income (loss). Gains and losses on transactions denominated in currencies other than the functional currencies are included in determining net income for the period in which exchange rates change. COMPREHENSIVE INCOME: The provisions of ASC 220, “Comprehensive Income,” require companies to display, with the same prominence as other financial statements, the components of comprehensive income (loss). TSYS displays the items of other comprehensive income (loss) in its consolidated statements of equity and comprehensive income. TREASURY STOCK: The Company uses the cost method when it purchases its own common stock as treasury shares or issues treasury stock upon option exercises and displays treasury stock as a reduction of shareholders’ equity. DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES: ASC 815, “Derivatives and Hedging” requires that all derivative instruments be recorded on the balance sheet at their respective fair values. The Company did not have any outstanding derivative instruments or hedging transactions at December 31, 2011. REVENUE RECOGNITION: The Company’s North America and International Services revenues are derived from long-term processing contracts with financial and nonfinancial institutions and are generally recognized as the services are performed. Payment processing services revenues are generated primarily from charges based on the number of accounts on file, transactions and authorizations processed, statements mailed, cards embossed and mailed and other processing services for cardholder accounts on file. Most of these contracts have prescribed annual revenue minimums. Processing contracts generally range from three to ten years in length and provide for penalties for early termination. The Company’s merchant services revenues are derived from long-term processing contracts with large financial institutions and other merchant acquirers which generally range from three to eight years and provide for penalties for early termination. Merchant services revenues are generated primarily 41 from processing all payment forms including credit, debit, electronic benefits transfer and check truncation for merchants of all sizes across a wide array of retail market segments. The products and services offered include authorization and capture of electronic transactions, clearing and settlement of electronic transactions, information reporting services related to electronic transactions, merchant billing services, and point-of-sale terminal sales and services. Revenue is recognized for merchant services as those services are performed, primarily on a per unit basis. Revenues on point-of-sale terminal equipment are recognized upon the transfer of ownership and shipment of product. The Company recognizes revenues in accordance with the provisions of SAB No. 104. SAB No. 104 sets forth guidance as to when revenue is realized or realizable and earned when all of the following criteria are met: (1) persuasive evidence of an arrangement exists; (2) delivery has occurred or services have been performed; (3) the seller’s price to the buyer is fixed or determinable; and (4) collectability is reasonably assured. The Company evaluates its contractual arrangements that provide services to clients through a bundled sales arrangement in accordance with the provisions of ASC 605. ASC 605 addresses the determination of whether an arrangement involving more than one deliverable contains more than one unit of accounting and how the arrangement consideration should be measured and allocated to the separate units of accounting. A deliverable in multiple element arrangements indicates any performance obligation on the part of the seller and includes any combination of obligations to perform different services, grant licenses or other rights. Revenue is allocated to the separate units of accounting in a multiple element arrangement based on relative fair values, provided the delivered element has standalone value to the customer and delivery of any undelivered items is probable and substantially within the Company’s control. Evidence of fair value must be objective and reliable. An item has value to the customer on a standalone basis if it is sold separately by any vendor or the customer could resell the deliverable on a standalone basis. In regards to taxes assessed by a governmental authority imposed directly on a revenue producing transaction, the Company reports its revenues on a net basis. 42 REIMBURSABLE ITEMS: Reimbursable items consist of out-of-pocket expenses which are reimbursed by the Company’s clients. These expenses consist primarily of postage, access fees and third party software. The Company accounts for reimbursable items in accordance with the provisions of ASC 605. SHARE-BASED COMPENSATION: In December 2004, the FASB issued authoritative guidance under ASC 718, “Compensation — Stock Compensation.” ASC 718 establishes standards for the accounting for transactions in which an entity exchanges its equity instruments for goods or services. It also addresses transactions in which an entity incurs liabilities in exchange for goods or services that are based on the fair value of the entity’s equity instruments or that may be settled by the issuance of those equity instruments. This Statement requires a public entity to measure the cost of employee services received in exchange for an award of equity instruments based on the grant-date fair value of the award (with limited exceptions). That cost will be recognized over the period during which an employee is required to provide service in exchange for the award. ASC 718 is effective for all awards granted on or after January 1, 2006, and to awards modified, repurchased or cancelled after that date. ASC 718 requires the Company to recognize compensation costs for the nonvested portion of outstanding share- based compensation granted in the form of stock options based on the grant-date fair value of those awards calculated under the provisions of ASC 718, for pro forma disclosures. Share-based compensation expenses include the impact of expensing the fair value of stock options, as well as expenses associated with nonvested shares. TSYS adopted the provisions of ASC 718 effective January 1, 2006 using the modified-prospective-transition method. ASC 718 requires companies to estimate forfeitures when recognizing compensation cost. The estimate of forfeitures will be adjusted by the Company as actual forfeitures differ from its estimates, resulting in compensation cost only for those awards that actually vest. The effect of the change in estimated forfeitures is recognized as compensation costs in the period the change in estimate occurred. In estimating its forfeiture rate, the Company stratified its data based upon historical experience to determine separate forfeiture rates for the different award grants. The Company currently estimates a forfeiture rate for existing stock option grants to TSYS non-executive employees, and a forfeiture rate for other TSYS share- based awards. Currently, TSYS estimates a forfeiture rate in the range of 0% to 10.0%. The Company has issued its common stock to directors and to certain employees under nonvested awards. The market value of the common stock at the date of issuance is recognized as compensation expense over the vesting period of the awards. For nonvested award grants that have pro rata vesting, the Company recognizes compensation expense using the straight-line method over the vesting period of the award. LEASES: The Company is obligated under noncancelable leases for computer equipment and facilities. As these leases expire, they will be evaluated and renewed or replaced by similar leases based on need. A lease is an agreement conveying the right to use property, plant, or equipment (land and/or depreciable assets) usually for a stated period of time. For purposes of applying the accounting and reporting standards, leases are classified from the standpoint of the lessee as capital or operating leases. The provisions of ASC 840, “Leases,” establish standards of financial accounting and reporting for leases by lessees and lessors. If at inception a lease meets one or more of the following four criteria, the lease shall be classified as a capital lease by the lessee: (a) the lease transfers ownership of the property to the lessee by the end of the lease term; (b) the lease contains a bargain purchase option; (c) the lease term is equal to 75% or more of the estimated economic life of the leased property; and (d) the present value at the beginning of the lease term of the minimum lease payments equals or exceeds 90% of the fair value of the leased property. If the lease does not meet one or more of the criteria, it shall be classified as an operating lease. ADVERTISING: Advertising costs, consisting mainly of advertising in trade publications, are expensed as incurred or the first time the advertising takes place. Advertising expense for 2011, 2010 and 2009 was $813,000, $690,000 and $327,000, respectively. Income taxes reflected in TSYS’ INCOME TAXES: consolidated financial statements are computed based on the taxable income of TSYS and its affiliated subsidiaries. A consolidated U.S. federal income tax return is filed for TSYS and its majority owned U.S. subsidiaries through the year ended December 31, 2011. Income tax returns are also filed in foreign jurisdictions where TSYS has a foreign affiliate. The Company accounts for income taxes in accordance with the asset and liability method. Deferred income tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carry forwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. Reserves against the carrying value of a deferred tax asset are established when necessary to reflect the decreased likelihood of realization of a deferred asset in the future. The effect on deferred income tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date. Rental payments on operating leases are charged to expense over the lease term. If rental payments are not made on a straight-line basis, rental expense nevertheless shall be recognized on a straight-line basis unless another systematic and rational basis is more representative of the time pattern in which use benefit is derived from the leased property, in which case that basis shall be used. Income tax provisions require the use of management judgments, which are subject to challenge by various taxing authorities. Contingency reserves are periodically established where the amount of the contingency can be reasonably determined and is likely to occur. Reductions in contingency reserves are recognized when tax disputes are settled or examination periods lapse. Certain of the Company’s operating leases are for office space. The Company will make various alterations (leasehold improvements) to the office space and capitalize these costs as part of property and equipment. Leasehold improvements are amortized on a straight-line basis over the useful life of the improvement or the term of the lease, whichever is shorter. Significant estimates used in accounting for income taxes relate to the determination of taxable income, the determination of temporary differences between book and tax bases, as well as estimates on the realizability of tax credits and net operating losses. TSYS recognizes potential interest and penalties related to the underpayment of income taxes as income tax expense in the consolidated statements of income. 43 operations as part of the sale. This transaction resulted in the assumed lease of its Sacramento, California, facility and the closure of its Columbus, Georgia-based distribution center. TSYS will continue to use the buyer in a referral arrangement for customers who approach TSYS Acquiring Solutions for terminal services, and will also subcontract existing relationships to the buyer for a period no longer than two years. However, TSYS will not have significant continuing involvement after the sale to the buyer. TPOS was neither a significant component of the Merchant Services segment, nor TSYS’ consolidated results. The Company sold TDM on August 31, 2009. The sale of the TDM business was the result of management’s decision to divest non-strategic businesses and focus resources on core products and services. TDM was part of the North America Services segment. In accordance with the provisions of ASC 205, the Company determined the TPOS business became a discontinued operation in the third quarter of 2010 and the TDM business became a discontinued operation in the first quarter of 2009. The following table presents the summarized results of discontinued operations for the years ended December 31, 2010 and 2009: (in thousands) Total revenues . . . . . . . . . . . . . . . $ 7,430 181,060 2009 2010 Operating loss . . . . . . . . . . . . . . . $(1,840) (4,890) Income taxes . . . . . . . . . . . . . . . . $ (621) (1,626) Loss from discontinued operations, net of tax . . . . . . . $(1,243) Loss on disposition, net of tax . . . . . . . . . . . . . . . . . . . . . . . $(2,002) (3,219) (3,325) The Consolidated Statements of Cash Flows include TPOS and TDM through the respective dates of disposition. TSYS adopted the authoritative guidance under ASC 740, “Income Taxes,” on January 1, 2007. This interpretation prescribed a recognition threshold and measurement attribute for the financial statement recognition, measurement and disclosure of a tax position taken or expected to be taken in a tax return. In June 2008, the FASB EARNINGS PER SHARE: issued authoritative guidance under ASC 260, “Earnings Per Share.” The guidance under ASC 260 holds that unvested share-based payment awards that contain nonforfeitable rights to dividends or dividend equivalents are “participating securities” as defined in ASC 260, and therefore should be included in computing earnings per share (EPS) using the two-class method. The two-class method is an earnings allocation method for computing EPS when an entity’s capital structure includes two or more classes of common stock or common stock and participating securities. It determines EPS based on dividends declared on common stock and participating securities and participation rights of participating securities in any undistributed earnings. The guidance under ASC 260 was effective for reporting periods beginning after December 15, 2008. Basic EPS is calculated by dividing net income by the weighted average number of common shares outstanding during the period. Diluted EPS is calculated to reflect the potential dilution that would occur if stock options or other contracts to issue common stock were exercised. Diluted EPS is calculated by dividing net income by weighted average common and common equivalent shares outstanding. Common equivalent shares are calculated using the treasury stock method. RECLASSIFICATIONS: Certain reclassifications have been made to the 2010 and 2009 financial statements to conform to the presentation adopted in 2011. NOTE 2 Discontinued Operations The Company sold certain assets and liabilities of TPOS on September 30, 2010. The sale of certain assets and liabilities of TPOS was the result of management’s decision during the third quarter of 2010 to divest non-strategic businesses and focus resources on core products and services. The Company had a pre-tax goodwill impairment of $2.2 million (approximately $1.5 million after-tax) related to TPOS, which was included in discontinued 44 NOTE 3 Fair Value Measurement ASC 820, “Fair Value Measurements and Disclosure,” requires disclosure about how fair value is determined for assets and liabilities and establishes a hierarchy for which these assets and liabilities must be grouped, based on significant level of inputs. The three-tier fair value hierarchy, which prioritizes the inputs used in the valuation methodologies, is as follows: Level 1 — Quoted prices for identical assets and liabilities in active markets. Level 2 — Observable inputs other than quoted prices included in Level 1, such as quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar assets and liabilities in markets that are not active, or other inputs that are observable or can be corroborated by observable market data. Level 3 — Unobservable inputs for the asset or liability. Goodwill and certain intangible assets not subject to amortization are assessed annually for impairment in the second quarter of each year using fair value measurement techniques. Specifically, goodwill impairment is determined using a two-step test. The first step of the goodwill impairment test is used to identify potential impairment by comparing the fair value of a reporting unit (RU) with its book value, including goodwill. If the fair value of the RU exceeds its book value, goodwill is considered not impaired and the second step of the impairment test is unnecessary. If the book value of the RU exceeds its fair value, the second step of the goodwill impairment test is performed to measure the amount of impairment loss, if any. The second step of the goodwill impairment test compares the implied fair value of the RU’s goodwill with the book value of that goodwill. If the book value of the RU’s goodwill exceeds the implied fair value of that goodwill, an impairment loss is recognized in an amount equal to that excess. The fair value of the RU is allocated to all of the assets and liabilities of that unit as if the RU had been acquired in a business combination and the fair value of the RU was the purchase price paid to acquire the RU. The estimate of fair value of the Company’s RUs is determined using various valuation techniques, including using an equally weighted combination of the market approach and the income approach. The market approach, which contains Level 2 inputs, utilizes readily available market valuation multiples to estimate fair value. The income approach is a valuation technique that utilizes the discounted cash flow (DCF) method, which includes Level 3 inputs. Under the DCF method, the fair value of the RU reflects the present value of the projected earnings that will be generated by each RU after taking into account the revenues and expenses associated with the asset, the relative risk that the cash flows will occur, the contribution of other assets, and an appropriate discount rate to reflect the value of the invested capital. Cash flows are estimated for future periods based upon historical data and projections by management. At December 31, 2011, the Company had recorded goodwill in the amount of $355.5 million. The Company performed its annual impairment tests of its unamortized goodwill balance as of May 31, 2011, and these tests did not indicate any impairment. The fair value of the RUs substantially exceeds the carrying value. The fair value of the Company’s long-term debt and obligations under capital leases is not significantly different from its carrying value. NOTE 4 Relationships with Affiliated Companies The Company provides electronic payment processing and other services to the Company’s equity investments, TSYS de México and CUP Data. The foregoing related party services are performed under contracts that are similar to its contracts with unrelated third party customers. The Company believes the terms and conditions of transactions between the Company and these related parties are comparable to those which could have been obtained in transactions with unaffiliated parties. Through its related party transactions, TSYS generates accounts receivable and liability accounts with TSYS de México and CUP Data. At December 31, 2011, the Company had an accounts receivable balance of $9,700 associated with related parties. At December 31, 2011, the Company had an accounts payable balance of $32,400 associated with related parties. 45 The table below details revenues derived from affiliated companies for the years ended December 31, 2011, 2010 and 2009: (in thousands) Total revenues: 2011 2010 2009 CUP Data . . . . . . . . . . . . . . . . . $136 62 TSYS de México . . . . . . . . . . . Total revenues . . . . . . . . . . . . . . $198 130 51 181 75 51 126 The Company and TSYS de México are parties to an agreement where TSYS de México provides processing support to the Company. Processing support fees paid to TSYS de México were $168,000, $149,000 and $147,000 for the years ended December 31, 2011, 2010 and 2009, respectively. NOTE 5 Cash and Cash Equivalents Cash and cash equivalent balances at December 31 are summarized as follows: (in thousands) Cash and cash equivalents in 2011 2010 domestic accounts . . . . . . . . $263,853 347,734 Cash and cash equivalents in foreign accounts . . . . . . . . . . 47,061 . . . . . . . . . . . . . . . . . . . . . $316,337 394,795 52,484 Total The Company maintains operating accounts outside the United States denominated in currencies other than the U.S. dollar. All amounts in domestic accounts are denominated in U.S. dollars. At December 31, 2011 and 2010, the Company had $22.0 million and $29.9 million, respectively, of cash and cash equivalents in Money Market accounts that had an original maturity date of 90 days or less. The Company considers cash equivalents to be short- term, highly liquid investments that are both readily convertible to known amounts of cash and so near their maturity that they present insignificant risk of changes in value because of change in interest rates. NOTE 6 Prepaid Expenses and Other Current Assets Significant components of prepaid expenses and other current assets at December 31 are summarized as follows: 2011 (in thousands) Prepaid expenses . . . . . . . . . . . . . $20,917 15,421 Supplies inventory . . . . . . . . . . . . 7,138 126 12,977 Income taxes receivable . . . . . . . 41,335 42,312 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $72,431 77,848 Total 10,053 2010 46 NOTE 7 Property and Equipment, net Property and equipment balances at December 31 are as follows: (in thousands) 2011 2010 Computer and other Buildings and improvements . . . . . Furniture and other equipment . . . Land . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . equipment . . . . . . . . . . . . . . . . . . $248,592 230,773 230,797 227,881 127,425 125,627 16,729 16,461 623,738 617,471 16,794 130 Total property and equipment . . . Less accumulated depreciation and amortization . . . . . . . . . . . . . Property and equipment, net 357,130 317,369 . . . . $266,608 300,102 Depreciation and amortization expense related to property and equipment was $49.3 million, $50.1 million and $50.6 million for the years ended December 31, 2011, 2010 and 2009, respectively. Depreciation expense includes amounts for equipment acquired under capital lease. The decrease in other property and equipment assets for 2011 as compared to 2010 is primarily due to the Company’s reclassification of assets from construction in progress to other noncurrent assets. NOTE 8 Computer Software, net Computer software at December 31 is summarized as follows: (in thousands) Licensed computer software . . $423,100 403,115 283,452 265,029 Software development costs . . Acquisition technology 2010 2011 intangibles . . . . . . . . . . . . . . . Total computer software . . . . . . Less accumulated amortization: Licensed computer software . . . . . . . . . . . . . . . Software development costs . . . . . . . . . . . . . . . . . . Acquisition technology intangibles . . . . . . . . . . . . . 76,055 75,891 782,607 744,035 309,571 275,145 208,781 183,853 49,011 38,613 Total accumulated amortization . . . . . . . . . . . . . . 567,363 497,611 Computer software, net . . . . . . $215,244 246,424 TSYS acquired 51% ownership in TMS in April 2010. TSYS acquired the remaining 49% interest in TMS in January 2011. The Company allocated approximately $20.3 million to acquisition technology intangibles during 2010. Refer to Note 24 for more information on TMS. Amortization expense related to licensed computer software costs was $37.1 million, $33.4 million and $31.4 million for the years ended December 31, 2011, 2010 and 2009, respectively. Amortization expense includes amounts for computer software acquired under capital lease. Amortization of software development costs was $24.4 million, $23.1 million and $20.0 million for the years ended December 31, 2011, 2010 and 2009, respectively. Amortization expense related to acquisition technology intangibles was $10.3 million for 2011, $9.9 million for 2010 and $6.9 million for 2009. During the year ended December 31, 2011, the Company recognized an impairment loss of $960,000 related to the Japan Retail Gift program. The weighted average useful life for each component of computer software, and in total, at December 31, 2011, is as follows: Weighted Average Amortization Period (Yrs) Licensed computer software . . . . . . . . . . . . Software development costs . . . . . . . . . . . Acquisition technology intangibles . . . . . . Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.6 6.0 6.9 5.9 Estimated future amortization expense of licensed computer software, software development costs and acquisition technology intangibles as of December 31, 2011 for the next five years is: (in thousands) Licensed Computer Software Software Development Costs Acquisition Technology Intangibles 2012 . . . . . . . . . . . . $38,573 30,891 2013 . . . . . . . . . . . . 22,125 2014 . . . . . . . . . . . . 15,287 2015 . . . . . . . . . . . . 6,349 2016 . . . . . . . . . . . . 38,456 14,968 11,135 7,302 1,892 9,319 7,665 5,873 2,828 1,359 NOTE 9 Contract Acquisition Costs, net Significant components of contract acquisition costs at December 31 are summarized as follows: (in thousands) Conversion costs, net . . . . . . . . . . . Payments for processing rights, net . . . . . . . . . . . . . . . . . . . . . . . . . 2011 2010 $ 88,765 80,521 74,222 85,730 Total . . . . . . . . . . . . . . . . . . . . . . . . . $162,987 166,251 Amortization related to payments for processing rights, which is recorded as a reduction of revenues, was $15.9 million, $17.7 million and $25.5 million for 2011, 2010 and 2009, respectively. Amortization expense related to conversion costs was $18.8 million, $17.5 million and $17.8 million for 2011, 2010 and 2009, respectively. During the year ended December 31, 2011, the Company recognized an impairment loss related to payments for processing rights of $750,000 and an impairment loss related to conversion costs of $49,000. The weighted average useful life for each component of contract acquisition costs, and in total, at December 31, 2011 is as follows: Weighted Average Amortization Period (Yrs) Payments for processing rights . . . . . . . . . Conversion costs . . . . . . . . . . . . . . . . . . . . Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.6 7.4 8.6 Estimated future amortization expense on payments for processing rights and conversion costs as of December 31, 2011 for the next five years is: (in thousands) 2012 . . . . . . . . . . . . . . . 2013 . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . Payments for Processing Rights Conversion Costs $14,742 14,355 12,289 8,429 8,608 17,825 18,115 15,906 13,838 11,149 NOTE 10 Goodwill On May 2, 2011, TSYS completed its acquisition of all of the outstanding common stock of TermNet, an Atlanta-based merchant acquirer, for $42 million in cash. The Company has allocated approximately $28.9 million to goodwill. Refer to Note 24 for more information on TermNet. In May 2011, TSYS made a payment of $6.0 million of contingent merger consideration in connection with the purchase of Infonox on the Web (Infonox), which was accounted for under Statement of Financial Accounting Standard No. 141 (SFAS No. 141), “Business Combinations.” The payment of the contingent merger consideration by TSYS was recorded as goodwill. On April 1, 2010, TSYS acquired 51% ownership of TMS for approximately $150.5 million. TSYS acquired the remaining 49% interest in TMS on January 1, 2011 for approximately $174.1 million. The Company has allocated approximately $155.5 million to goodwill. Refer to Note 24 for more information on TMS. 47 With the sale of certain assets and liabilities of TPOS in 2010, the Company incurred a pre-tax goodwill impairment of $2.2 million (approximately $1.5 million after-tax), which is included in loss on discontinued operations, net of tax. TPOS was not a significant component to the Merchant Services segment. The gross amount and accumulated impairment loss of goodwill at December 31, 2011 and 2010 is as follows: Gross amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated impairment losses . . . . . . . . . . . . . . . . . . . . Goodwill, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $70,614 — $70,614 33,369 — 33,369 253,740 (2,225) 251,515 $357,723 (2,225) $355,498 North America Services International Services Merchant Services Consolidated 2011 Gross amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated impairment losses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Goodwill, net 2010 North America Services $70,614 — $70,614 International Services 33,188 — 33,188 Merchant Services 218,822 (2,225) 216,597 Consolidated $322,624 (2,225) $320,399 In 2010, the Company sold certain assets and liabilities of TPOS, for which the Company had a pre-tax goodwill impairment of $2.2 million and is included in discontinued operations as part of the sale. The changes in the carrying amount of goodwill at December 31, 2011 and 2010 are as follows: (in thousands) Balance as of December 31, 2009 . . . . . . . . . . . . . . . . . . . TMS purchase price allocation . . . . . . . . . . . . . . . . . . . . . . Currency translation adjustments . . . . . . . . . . . . . . . . . . . Balance as of December 31, 2010 . . . . . . . . . . . . . . . . . . . TermNet purchase price allocation . . . . . . . . . . . . . . . . Infonox additional purchase consideration . . . . . . . . . . Currency translation adjustments . . . . . . . . . . . . . . . . . Balance as of December 31, 2011 . . . . . . . . . . . . . . . . . North America Services International Services Merchant Services Consolidated $ 70,614 — — 70,614 — — — $70,614 34,181 — (993) 33,188 — — 181 33,369 61,101 155,496 — 216,597 28,918 6,000 — 251,515 $ 165,896 155,496 (993) 320,399 28,918 6,000 181 $355,498 NOTE 11 Equity Investments The Company has an equity investment with Promocíón y Operación, S.A. de C.V. and records its 49% ownership using the equity method of accounting. The operation, TSYS de México, prints statements and provides card-issuing support services to the equity investment clients and others. The Company has an equity investment with China UnionPay Co., Ltd.(CUP) and records its 44.56% ownership using the equity method of accounting. CUP is sanctioned by the People’s Bank of China, China’s central bank, and has become one of the world’s largest and fastest-growing payments networks. CUP Data currently provides transaction processing, disaster recovery and other services for banks and bankcard issuers in China. TSYS’ equity investments are recorded initially at cost and subsequently adjusted for equity in earnings, 48 cash contributions and distributions, and foreign currency translation adjustments. TSYS believes the carrying value approximates the underlying assets of the equity investments. TSYS’ equity in income of equity investments (net of tax) for the years ended December 31, 2011, 2010 and 2009 was $8.7 million, $7.1 million and $7.0 million, respectively. A summary of TSYS’ equity investments at December 31 is as follows: (in thousands) CUP Data . . . . . . . . . . . . . . . . . . . . . . . . . TSYS de México . . . . . . . . . . . . . . . . . . . Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 $76,110 6,814 $82,924 2010 70,479 6,648 77,127 NOTE 12 Other Intangible Assets, net On May 2, 2011, TSYS completed its acquisition of all of the outstanding common stock of TermNet, an Atlanta-based merchant acquirer, for $42 million in cash. The Company allocated approximately $11.7 million to other intangible assets as part of the purchase price allocation to customer relationships, channel relationships and covenant-not-to-compete. Refer to Note 24 for more information on TermNet. Estimated future amortization expense on other intangible assets as of December 31, 2011 for the next five years is: (in thousands) 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $14,145 12,848 12,575 11,896 11,766 In April 2010, TSYS acquired 51% ownership in TMS. TSYS acquired the remaining 49% interest in January 2011. The Company allocated approximately $80.5 million to other intangible assets as part of the purchase price allocation to customer relationships, trade name and trade association. Refer to Note 24 for more information on TMS. NOTE 13 Long-term Debt and Capital Lease Obligations In December 2010, the Company obtained a $39.8 million note payable from a third-party vendor related to financing the purchase of distributed systems software. Significant components of other intangible assets at December 31 are summarized as follows: Gross (in thousands) Customer relationships . . . . . $106,312 10,000 Trade association . . . . . . . . . . 2,024 Trade name . . . . . . . . . . . . . . . 1,600 Channel relationships . . . . . . . 1,140 Covenants-not-to-compete . . Total . . . . . . . . . . . . . . . . . . . . . $121,076 Gross (in thousands) Customer relationships . . . . . . . $ 93,727 10,000 Trade association . . . . . . . . . . . . 6,031 Trade name . . . . . . . . . . . . . . . . Covenants-not-to-compete . . . . 1,000 . . . . . . . . . . . . . . . . . . . . . . $110,758 Total 2011 Accumulated Amortization (34,899) (1,750) (2,024) (107) (1,046) (39,826) Net $71,413 8,250 — 1,493 94 $81,250 2010 Accumulated Amortization (22,859) (750) (3,031) (1,000) (27,640) Net $70,868 9,250 3,000 — $83,118 Amortization related to other intangible assets, which is recorded in selling, general and administrative expenses, was $13.2 million, $11.2 million and $3.4 million for 2011, 2010 and 2009, respectively. The weighted average useful life for each component of other intangible assets, and in total, at December 31, 2011 is as follows: Weighted Average Amortization Period (Yrs) Channel relationships . . . . . . . . . . . . . . . . . . . . . . . . Trade association . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer relationships . . . . . . . . . . . . . . . . . . . . . . . Trade name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Covenant-not-to-compete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total 10.0 10.0 7.9 2.8 2.7 8.0 On December 21, 2007, the Company entered into a Credit Agreement with Bank of America N.A., as Administrative Agent, The Royal Bank of Scotland plc, as Syndication Agent, and the other lenders. The Credit Agreement provides for a $168 million unsecured five year term loan to the Company and a $252 million five year unsecured revolving credit facility. The principal balance of loans outstanding under the credit facility bears interest at a rate of the London Interbank Offered Rate (LIBOR) plus an applicable margin of 0.60%. The applicable margin could vary within a range from 0.27% to 0.725% depending on changes in the Company’s corporate credit rating which is currently a “BBB” investment grade rating from Standard and Poors. Interest is paid on the last date of each interest period; however, if the period exceeds three months, interest is paid every three months after the beginning of such interest period. In addition, the Company is to pay each lender a fee in respect of the amount of such lender’s commitment under the revolving credit facility (regardless of usage), ranging from 0.08% to 0.15% (currently 0.10%) depending on the Company’s corporate credit rating. The Company is not required to make any scheduled principal payments other than payment of the entire outstanding balance on December 21, 2012. The Company may prepay the revolving credit facility and the term loan in whole or in part at any time without premium or penalty, subject to reimbursement of the lenders’ customary breakage and redeployment costs in the case of prepayment of LIBOR borrowings. The Credit Agreement includes covenants requiring the Company to maintain certain minimum financial ratios. The Company did not use the revolving credit facility in 2011, 2010 or 2009. The proceeds will be used for working capital and other corporate purposes, including financing the repurchase by TSYS of its capital stock. On October 30, 2008, the Company’s International Services segment obtained a credit agreement from a third-party to borrow up to approximately ¥2.0 billion, or $21 million, in a 49 Yen-denominated three-year loan to finance activities in Japan. The rate is LIBOR plus 80 basis points. The Company initially made a draw of ¥1.5 billion, or approximately $15.1 million. In January 2009, the Company made an additional draw down of ¥250 million, or approximately $2.8 million. In April 2009, the Company made an additional draw down of ¥250 million, or approximately $2.5 million. On December 30, 2011, the Company modified its loan to extend the maturity date to November 5, 2014. In connection with the formation of TSYS Managed Services, TSYS and Merchants, a customer-contact company and a wholly owned subsidiary of Dimension Data, agreed to provide long-term financing to TSYS Managed Services. In November 2011, the Company repaid the TSYS Managed Services loan of £504,000, or approximately $788,000. In addition, TSYS maintains an unsecured credit agreement with CB&T. The credit agreement has a maximum available principal balance of $5.0 million, with interest at prime. TSYS did not use the credit facility during 2011, 2010 or 2009. Long-term debt at December 31 consists of: (in thousands) LIBOR + 0.60%, unsecured 2011 2010 term loan, due December 21, 2012, with principal to be paid at maturity . . . . . . . . . . . . . . . . . $168,000 168,000 Required annual principal payments on long-term debt for the five years subsequent to December 31, 2011 are summarized as follows: (in thousands) 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $181,251 13,452 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25,652 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Capital lease obligations at December 31 consist of: (in thousands) 2010 Capital lease obligations . . . . . . . $38,852 43,764 14,363 13,191 Less current portion . . . . . . . . . . . Noncurrent portion of capital 2011 leases . . . . . . . . . . . . . . . . . . . . . $24,489 30,573 The future minimum lease payments under capital leases at December 31, 2011 are summarized as follows: (in thousands) 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $13,861 12,393 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11,910 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,607 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40,073 Total minimum lease payments . . . . . . . . . . 1,221 . . . . . . . Less amount representing interest $38,852 1.50% note payable, due December 31, 2013, with monthly interest and principal payments . . . . . . . . LIBOR + 0.80%, unsecured term loan, due November 5, 2014, with principal paid at maturity . . . . . . . . . . . . . . . . . 3.95% note payable, due March 1, 2011, with monthly interest and principal payments . . . . . . . . . . . . . . . LIBOR + 2.00%, unsecured term loan, due November 16, 2011, with quarterly interest payments and principal to be paid at maturity . . . . . . . . . . . . . . . . . Total debt . . . . . . . . . . . . . . . Less current portion . . . . . . . Noncurrent portion of long- NOTE 14 Other Current Liabilities 26,703 39,758 Significant components of other current liabilities at December 31 are summarized as follows: 2011 (in thousands) Accrued expenses . . . . . . . . . . $ 40,141 29,707 Deferred revenues . . . . . . . . . . 18,913 Dividends payable . . . . . . . . . . 5,731 Accrued income taxes . . . . . . . Transaction processing 2010 29,999 34,184 13,634 2,920 provisions . . . . . . . . . . . . . . . Client postage deposits . . . . . Other . . . . . . . . . . . . . . . . . . . . . Total 5,221 3,708 21,374 . . . . . . . . . . . . . . . . . . . . . $125,863 111,040 5,382 3,562 22,427 25,652 23,937 — 1,790 — 775 220,355 234,260 181,251 39,557 term debt . . . . . . . . . . . . . $ 39,104 194,703 50 NOTE 15 Equity DIVIDENDS: Dividends on common stock of $53.9 million were paid in 2011, compared to $55.1 million and $55.2 million in 2010 and 2009, respectively. EQUITY COMPENSATION PLANS: The following table summarizes TSYS’ equity compensation plans by category; as of December 31, 2011: (in thousands, except per share data) Plan Category Equity compensation plans approved by security holders . . . Equity compensation plans not approved by security holders . . . Total . . . . . . . . . . . . . . . . . . . . . . . . . (a) Number of securities to be issued upon exercise of outstanding options, warrants and rights (b) Weighted-average exercise price of outstanding options, warrants and rights (c) Number of securities remaining available for future issuance under equity compensation plans (excluding securities reflected in column (a)) 6,082(1) — 6,082 $22.04 — $22.04 21,515(2) — 21,515 (1) (2) Includes 1.4 million performance share awards, which will only be issued if certain performance goals are met. The weighted-average exercise price in column (b) does not take these awards into account. Does not include an aggregate of 1.2 million shares of nonvested awards which will vest over the remaining years through 2013. Includes 21,514,634 shares available for future grants under the Total System Services, Inc. 2002 Long-Term Incentive Plan, 2007 Omnibus Plan and 2008 Omnibus Plan, which could be in the form of options, nonvested awards and performance shares. CHANGES IN TSYS’ OWNERSHIP INTEREST IN SUBSIDIARIES: TSYS’ subsidiary, GP Net repurchased 400 common shares on December 29, 2011 from its noncontrolling interest. As a result of the transaction, TSYS’ ownership increased to 54.08% from 53.00%. The following table presents the effect on TSYS’ shareholders’ equity from GP Net’s acquisition of treasury shares: (in thousands) Year Ended December 31, 2011 Increase in other comprehensive income (OCI) . . . . . . . . . . . . . . Increase in additional paid in $ 28 capital . . . . . . . . . . . . . . . . . . . 77 Effect from change in noncontrolling interests . . . . . $105 NOTE 16 Share-Based Compensation General Description of Share-Based Compensation Plans TSYS has various long-term incentive plans under which the Compensation Committee of the Board of Directors has the authority to grant share-based compensation to TSYS employees. Employee stock options granted during or after 2006 (other than performance-based stock options) generally become exercisable at the end of the three- year period and expire ten years from the date of grant. Vesting for stock options granted during or after 2006 (other than performance-based stock options) accelerates upon retirement for plan participants who have reached age 62 and who also have no less than fifteen years of service at the date of their election to retire. For stock options granted in 2006, share-based compensation expense is fully recognized for plan participants upon meeting the retirement eligibility requirements of age and service. Stock options granted prior to 2006 generally become exercisable at the end of a two to three-year period and expire ten years from the date of grant. Vesting for stock options granted prior to 2006 accelerates upon retirement for plan participants who have reached age 50 and who also have no less than fifteen years of service at the date of their election to retire. Following adoption of ASC 718, share-based compensation expense is recognized in income over the remaining nominal vesting period with consideration for retirement eligibility. The performance-based stock options awarded to TSYS executives effective April 30, 2010 become 51 exercisable only upon satisfaction of certain performance conditions. Share-based compensation expense is recognized in income based upon the Company’s estimate of the probability of achieving the specified EPS goal. The Company historically issues new shares or uses treasury shares to satisfy share option exercises. Long-Term Incentive Plans TSYS maintains the Total System Services, Inc. 2008 Omnibus Plan, Total System Services, Inc. 2007 Omnibus Plan, Total System Services, Inc. 2002 Long- Term Incentive Plan and Total System Services, Inc. 2000 Long-Term Incentive Plan to advance the interests of TSYS and its shareholders through awards that give employees and directors a personal stake in TSYS’ growth, development and financial success. Awards under these plans are designed to motivate employees and directors to devote their best efforts to the business of TSYS. Awards will also help TSYS attract and retain the services of employees and directors who are in a position to make significant contributions to TSYS’ success. The plans are administered by the Compensation Committee of the Company’s Board of Directors and enable the Company to grant nonqualified and incentive stock options, stock appreciation rights, restricted stock and restricted stock units, performance units or performance shares, cash-based awards, and other stock-based awards. All stock options must have a maximum life of no more than ten years from the date of grant. The exercise price will not be less than 100% of the fair market value of TSYS’ common stock at the time of grant. Any shares related to awards which terminate by expiration, forfeiture, cancellation, or otherwise without the issuance of such shares, are settled in cash in lieu of shares, or are exchanged with the Committee’s permission, prior to the issuance of shares, for awards not involving shares, shall be available again for grant under the various plans. The aggregate number of shares of TSYS stock which may be granted to participants pursuant to awards granted under the various plans may not exceed the following: Total System Services, Inc. 2008 Omnibus Plan — 17 million shares; Total System Services, Inc. 2007 Omnibus Plan — 5 million shares; Total System Services, Inc. 2002 Long-Term Incentive Plan — 9.4 million shares; and Total System Services, Inc. 2000 Long-Term Incentive Plan — 2.4 million shares. Effective February 1, 2010, no additional awards may be made from the Total System Services, Inc. 2000 Long-Term Incentive Plan. Share-Based Compensation TSYS’ share-based compensation costs are included as expenses and classified as cost of services and selling, general and administrative. TSYS does not include amounts associated with share-based compensation as costs capitalized as software development and contract acquisition costs as these awards are typically granted to individuals not involved in capitalizable activities. For the year ended December 31, 2011, share-based compensation was $16.5 million compared to $15.8 million and $16.1 million for the same periods in 2010 and 2009, respectively. Nonvested Awards: The Company granted shares of TSYS common stock to certain key employees and non-management members of its Board of Directors. The grants to certain key employees were issued under nonvested stock bonus awards for services to be provided in the future by such officers, and employees. Beginning in 2011, the grants to the Board of Directors were fully vested on the date of grant. The following table summarizes the number of shares granted each year: 2011 2010 2009 Number of shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513,920 Market value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3.6 million $3.1 million $6.8 million 197,186 206,040 52 A summary of the status of TSYS’ nonvested shares as of December 31, 2011, 2010 and 2009, respectively, and the changes during the periods are presented below: Nonvested shares (in thousands, except per share data) Outstanding at beginning of year . . . . . . . . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited/canceled . . . . . . . . . . . . . . . . . . . . . . . . . 2011 Weighted Average Grant-Date Fair Value $16.91 17.67 17.60 15.71 Shares 821 206 (376) (33) 2010 2009 Weighted Average Grant-Date Fair Value $18.60 15.55 20.63 17.32 Shares 1,084 197 (416) (44) Weighted Average Grant-Date Fair Value $23.46 13.28 23.77 20.34 Shares 1,014 514 (414) (30) Outstanding at end of year . . . . . . . . . . . . . . . . . . . 618 $16.80 821 $16.91 1,084 $18.60 As of December 31, 2011, there was approximately $5.8 million of total unrecognized compensation cost related to nonvested share-based compensation arrangements. That cost is expected to be recognized over a remaining weighted average period of 1.6 years. In March 2011, TSYS authorized a total grant of 263,292 performance shares to certain key executives with a performance based vesting schedule (2011 performance shares). These 2011 performance shares have a 2011- 2013 performance period for which the Compensation Committee established two performance goals: compound growth in revenues before reimbursables and income from continuing. The Compensation Committee will certify the attainment level of such goals following the end of 2013, and the number of performance shares that will vest, up to a maximum of 200% of the total grant. Compensation expense for the award is measured on the grant date based on the quoted market price of TSYS common stock. The Company will estimate the probability of achieving the goals through the performance period and will expense the award on a straight-line basis. In March 2010, TSYS authorized a total grant of 279,831 performance shares to certain key executives with a performance based vesting schedule (2010 performance shares). These 2010 performance shares have a 2010- 2012 performance period for which the Compensation Committee established two performance goals: compound growth in revenues before reimbursables and income from continuing operations using the 2010 annual operating plan as the base. The Compensation Committee will certify the attainment level of such goals following the end of 2012, and the number of performance shares that will vest, up to a maximum of 200% of the total grant. Compensation expense for the award is measured on the grant date based on the quoted market price of TSYS common stock. The Company will estimate the probability of achieving the goals through the performance period and will expense the award on a straight-line basis. As of December 31, 2011, there was approximately $4.2 million of total unrecognized compensation cost related to the 2010 and 2011 performance shares compensation arrangement. That cost is expected to be recognized until the end of 2013. During 2008, TSYS authorized a grant of non-vested awards to two key executives with separate performance vesting schedules. These grants have separate one-year performance periods that vest over five to seven years during each of which the Compensation Committee establishes an earnings per share goal and, if such goal is attained during any performance period, 20% of the performance-based shares will vest, up to a maximum of 100% of the total grant. Compensation expense for each year’s award is measured on the grant date based on the quoted market price of TSYS common stock and is expensed on a straight-line basis for the year. A summary of the awards authorized in each year is below: Year of Initial Award Total Number of Shares Awarded Potential Number of Performance-Based Shares to be Vested 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263,292 279,831 182,816 263,292 279,831 (2014) (2013) 73,125 (2012-2014) 53 A summary of the status of TSYS’ performance-based nonvested shares as of December 31, 2011, 2010 and 2009, respectively, and changes during those periods are presented below: Performance-based Nonvested shares (in thousands, except per share data) Outstanding at beginning of year . . . . . . . . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited/canceled . . . . . . . . . . . . . . . . . . . . . . . . . Outstanding at end of year . . . . . . . . . . . . . . . . . . . 2011 Weighted Average Grant Date Fair Value $15.65 17.63 15.61 — $16.68 Shares 316 300 (36) — 580 2010 2009 Weighted Average Grant-Date Fair Value $13.69 15.65 13.69 — $15.65 Shares 62 62 (62) — 62 Weighted Average Grant-Date Fair Value $23.32 13.69 23.32 — $13.69 Shares 62 316 (62) — 316 Stock Option Awards During 2011, the Company granted stock options to key TSYS executive officers and non-management members of its Board of Directors. During 2010 and 2009, the Company granted stock options to key TSYS executive officers. The grants to key TSYS executive officers were issued under nonvested stock bonus awards for services to be provided in the future by such officers. The grants to the Board of Directors were fully vested on the date of grant. The average fair value of the options granted was estimated on the date of grant using the Black-Scholes- Merton option-pricing model. The following table summarizes the weighted average assumptions, and the weighted average fair value of the options: 2011 2010 2009 Number of options granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weighted average exercise price . . . . . . . . . . . . . . . . . . . . . . . . . $ 17.61 $ Risk-free interest rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expected volatility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expected term (years) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dividend yield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weighted average fair value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2.96% 29.98% 8.5 1.59% 5.78 $ 716,508 2,176,963 1,047,949 13.11 16.01 $ 2.65% 30.00% 4.9 1.79% 4.11 $ 3.19% 42.00% 8.6 2.14% 5.31 In April 2010, the Company granted 1.4 million stock options to key TSYS executive officers that are performance- and/or market conditions-based. These stock options will vest and become exercisable only if the stock price is at least a specified percentage above the grant date stock price on April 30, 2013 or TSYS reaches a specified EPS goal by December 31, 2012. Given the market conditions component, TSYS evaluated the impact using the Monte Carlo simulation to value these awards and ultimately determined that the impact was minimal. The average fair value of the option grants was $3.48 per option and was estimated on the date of grant using the Black-Scholes-Merton option-pricing model with the following weighted average assumptions: exercise price of $16.19; risk-free interest rate of 2.07%; expected volatility of 30.0%; expected term of 4.0 years; and dividend yield of 1.79%. In March 2010, the Company also granted 736,000 stock options to key TSYS executive officers. The average fair value of the option grant was $5.33 per option and was estimated on the date of grant using the Black-Scholes- Merton option-pricing model with the following weighted average assumptions: exercise price of $15.66; risk-free interest rate of 3.77%; expected volatility of 30.0%; expected term of 8.6 years; and dividend yield of 1.79%. The grant will vest over a period of 3 years. 54 A summary of TSYS’ stock option activity as of December 31, 2011, 2010 and 2009, and changes during the years ended on those dates is presented below: (in thousands, except per share data) Options: Outstanding at beginning of year . . Granted . . . . . . . . . . . . . . . . . . . . . . . . Exercised . . . . . . . . . . . . . . . . . . . . . . Forfeited/canceled . . . . . . . . . . . . . . Outstanding at end of year . . . . . . . . Options exercisable at year-end . . . . Weighted average fair value of options granted during the year . . . . . . . . . . . . . . . . . . . . . . . . . Options 8,810 717 (597) (2,848) 6,082 3,122 2011 Weighted Average 2010 Weighted Average Exercise Price Options Exercise Price Options 2009 Weighted Average Exercise Price $23.40 17.61 13.51 29.46 $20.61 $25.00 6,955 2,177 (41) (281) 8,810 $25.54 15.89 13.11 19.83 $23.40 6,185 1,048 (1) (277) 6,955 $27.59 13.11 1.83 24.36 $25.54 5,712 $27.48 5,357 $28.15 $ 5.78 $ 4.11 $ 5.31 Average remaining contractual life (in years) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.9 4.0 Aggregate intrinsic value (in thousands) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(6,401) $(16,967) Outstanding Exercisable Shares Issued for Options Exercised During 2011, 2010 and 2009, employees of the Company exercised options for shares of TSYS common stock that were issued from treasury. The table below summarizes these stock option exercises by year: 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597,161 41,403 1,205 597,161 41,403 1,205 $ 3,627,000 90,400 $ 14,300 $ Options Exercised Shares Issued from Treasury Intrinsic Value For awards granted before January 1, 2006 that were not fully vested on January 1, 2006, the Company will record the tax benefits from the exercise of stock options as increases to the “Additional paid-in capital” line item of the Consolidated Balance Sheets. If the Company does recognize tax benefits, the Company will record these tax benefits from share-based compensation costs as cash inflows in the financing section and cash outflows in the operating section in the Statement of Cash Flows. The Company has elected to use the short-cut method to calculate its historical pool of windfall tax benefits. As of December 31, 2011, there was approximately $4.9 million of total unrecognized compensation cost related to TSYS stock options that is expected to be recognized over a remaining weighted average period of 1.7 years. NOTE 17 Treasury Stock The following table summarizes shares held as treasury stock and their related carrying value: At December 31, (in thousands) 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Number of Treasury Shares 12,829 6,798 3,680 Treasury Shares Cost $225,034 115,449 69,950 55 Stock Repurchase Plan On April 20, 2010, TSYS announced a stock repurchase plan to purchase up to 10 million shares of TSYS stock. The shares may be purchased from time to time over the next two years at prices considered attractive to the Company. On May 3, 2011, TSYS announced that its Board had approved an increase in the number of shares that may be repurchased under its current share repurchase plan from up to 10 million shares to up to 15 million shares of TSYS stock. The expiration date of the plan was also extended to April 30, 2013. Through December 31, 2011, the Company purchased 6.6 million shares for approximately $120.6 million, at an average price of $18.28.Through December 31, 2010, the Company purchased 3.1 million shares for approximately $45.1 million, at an average price of $14.60. The following table sets forth information regarding the Company’s purchases of its common stock on a monthly basis during the three months ended December 31, 2011: (in thousands, except per share data) October 2011 . . . . . . . . . . . . . . . . November 2011 . . . . . . . . . . . . . . December 2011 . . . . . . . . . . . . . . . Total . . . . . . . . . . . . . . . . . . . Total Number of Shares Purchased Average Price Paid per Share — — 2,400 2,400 $ — — 19.89 $19.89 Total Number of Cumulative Shares Purchased as Part of Publicly Announced Plans or Programs 7,293 7,293 9,693 Maximum Number of Shares That May Yet Be Purchased Under the Plans or Programs 7,707 7,707 5,307 Treasury Shares In 2008, the Compensation Committee approved “share withholding for taxes” for all employee nonvested awards, and also for employee stock options under specified circumstances. The dollar amount of the income tax liability from each exercise is converted into TSYS shares and withheld at the statutory minimum. The shares are added to the treasury account and TSYS remits funds to the Internal Revenue Service to settle the tax liability. During 2011 and 2010, the Company acquired 37,081 shares for approximately $636,000 and 66,553 shares for approximately $1.1 million, respectively, as a result of share withholding for taxes. NOTE 18 Other Comprehensive Income (Loss) In June 1997, the FASB issued authoritative guidance under ASC 220, which established certain standards for reporting and presenting comprehensive income in the general-purpose financial statements. The purpose of ASC 220 was to report all items that met the definition of “comprehensive income” in a prominent financial statement for the same period in which they were recognized. Comprehensive income includes all changes in owners’ equity that resulted from transactions of the business entity with non-owners. Comprehensive income is the sum of net income and other items that must bypass the income statement because they have not been realized, including items such as an unrealized holding gain or loss from available for sale securities and foreign currency translation gains or losses. These items are not part of net income, yet are important enough to be included in comprehensive income, giving the user a more comprehensive picture of the organization as a whole. Items included in comprehensive income, but not net income, are reported under the accumulated other comprehensive income section of shareholders’ equity. 56 Comprehensive income (loss) for TSYS consists of net income, cumulative foreign currency translation adjustments and the recognition of an overfunded or underfunded status of a defined benefit postretirement plan recorded as a component of shareholders’ equity. The income tax effects allocated to and the cumulative balance of each component of accumulated other comprehensive income (loss) are as follows: (in thousands) Beginning Balance Pretax amount Tax effect Net-of-Tax Amount Ending Balance December 31, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $28,322 (43,121) (8,172) (34,949) $(6,627) Foreign currency translation adjustments . . . . . . . . . . . . . . . . Change in accumulated OCI related to postretirement $ (5,858) 14,140 1,995 12,145 $ 6,287 healthcare plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (769) 235 80 155 (614) December 31, 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (6,627) 14,375 2,075 12,300 $ 5,673 Foreign currency translation adjustments . . . . . . . . . . . . . . . . Change in accumulated OCI related to postretirement $ 6,287 (8,609) (1,080) (7,529) $(1,242) healthcare plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (614) (1,138) (409) (729) (1,343) December 31, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 5,673 (9,747) (1,489) (8,258) $(2,585) Foreign currency translation adjustments . . . . . . . . . . . . . . Transfer from noncontrolling interest (NCI) . . . . . . . . . . . . Change in accumulated OCI related to postretirement $(1,242) — 3,718 28 2,662 — 1,056 28 $ (186) 28 healthcare plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (1,343) 1,651 595 1,056 (287) December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(2,585) 5,397 3,257 2,140 $ (445) Consistent with its overall strategy of pursuing international investment opportunities, TSYS adopted the permanent reinvestment exception under ASC 740, “Income Taxes,” with respect to future earnings of certain foreign subsidiaries. Its decision to permanently reinvest foreign earnings offshore means TSYS will no longer allocate taxes to foreign currency translation adjustments associated with these foreign subsidiaries accumulated in other comprehensive income. NOTE 19 Commitments and Contingencies LEASE COMMITMENTS: TSYS is obligated under noncancelable operating leases for computer equipment and facilities. The future minimum lease payments under noncancelable operating leases with remaining terms greater than one year for the next five years and thereafter and in the aggregate as of December 31, 2011, are as follows: (in thousands) 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 86,882 78,946 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35,061 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9,328 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7,257 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23,327 Thereafter . . . . . . . . . . . . . . . . . . . . . . . . . . . Total future minimum lease payments . . . . $240,801 The majority of computer equipment lease commitments come with a renewal option or an option to terminate the lease. These lease commitments may be replaced with new leases which allow the Company to continually update its computer equipment. Total rental expense under all operating leases in 2011, 2010 and 2009 was $97.5 million, $102.1 million and $105.4 million, respectively. Total rental expense under sublease arrangements in 2010 and 2009 was $675,000 and $720,000, respectively. The rental income under sublease arrangements in 2010 and 2009 was $809,000 and $863,000, respectively. CONTRACTUAL COMMITMENTS: In the normal course of its business, the Company maintains long- term processing contracts with its clients. These processing contracts contain commitments, including, but not limited to, minimum standards and time frames against which the Company’s performance is measured. In the event the Company does not meet its contractual commitments with its clients, the Company may incur penalties and certain clients may have the right to terminate their contracts 57 with the Company. The Company does not believe that it will fail to meet its contractual commitments to an extent that will result in a material adverse effect on its financial position, results of operations or cash flows. Company has committed to invest up to $20 million in the fund so long as its ownership interest in the fund does not exceed 50%. At December 31, 2011, the Company had made investments in the fund of $1.6 million. CONTINGENCIES: The Company is subject to various legal proceedings and claims and is also subject to information requests, inquiries and investigations arising out of the ordinary conduct of its business. The Company establishes reserves for litigation and similar matters when those matters present loss contingencies that TSYS determines to be both probable and reasonably estimable in accordance with ASC 450, “Contingencies.” In the opinion of management, based on current knowledge and in part upon the advise of legal counsel, all matters are believed to be adequately covered by insurance, or, if not covered, the possibility of losses from such matters are believed to be remote or such matters are of such kind or involve such amounts that would not have a material adverse effect on the financial position, results of operations or cash flows of the Company if disposed of unfavorably. GUARANTEES AND INDEMNIFICATIONS: The Company has entered into processing and licensing agreements with its clients that include intellectual property indemnification clauses. Under these clauses, the Company generally agrees to indemnify its clients, subject to certain exceptions, against legal claims that TSYS’ services or systems infringe on certain third party patents, copyrights or other proprietary rights. In the event of such a claim, the Company is generally obligated to hold the client harmless and pay for related losses, liabilities, costs and expenses, including, without limitation, court costs and reasonable attorney’s fees. The Company has not made any indemnification payments pursuant to these indemnification clauses. The Company has not recorded a liability for guarantees or indemnities in the accompanying consolidated balance sheet since the maximum amount of potential future payments under such guarantees and indemnities is not determinable PRIVATE EQUITY INVESTMENTS: On May 31, 2011, the Company entered into a limited partnership agreement in connection with its agreement to invest in an Atlanta-based venture capital fund focused exclusively on investing in technology-enabled financial services companies. Pursuant to the limited partnership agreement, the 58 NOTE 20 Income Taxes The provision for income taxes includes income taxes currently payable and those deferred because of temporary differences between the financial statement carrying amounts and tax bases of assets and liabilities. The components of income tax expense included in the consolidated statements of income were as follows: (in thousands) Current income tax Years Ended December 31, 2011 2009 2010 expense: Federal . . . . . . . $ 83,518 98,802 $115,301 4,666 4,311 State . . . . . . . . . Foreign . . . . . . . 12,922 6,185 4,221 8,682 Total current income tax expense . . . . . 101,106 111,705 125,797 Deferred income tax expense (benefit): Federal . . . . . . . State . . . . . . . . . Foreign . . . . . . . Total deferred income tax expense (benefit) . . . . . . . . Total income tax 3,126 (2,970) (643) (2,004) 61 (1,696) (4,210) 947 (684) 1,491 (5,617) (3,947) expense . . . . . . . . $102,597 106,088 $ 121,850 (in thousands) 2011 2010 2009 Years Ended December 31, Components of income before income tax expense : Domestic . . . . $296,475 282,492 $300,388 40,197 Foreign . . . . . 20,076 25,320 Total income before income tax expense . . . $316,551 307,812 $340,585 Income tax expense differed from the amounts computed by applying the statutory U.S. federal income tax rate of 35% to income before income taxes, noncontrolling interest and equity in income of equity investments as a result of the following: Temporary differences between the financial statement carrying amounts and tax bases of assets and liabilities that give rise to significant portions of the net deferred tax liability at December 31, 2011 and 2010 relate to the following: (in thousands) 2011 2010 2009 (in thousands) Years Ended December 31, At December 31, 2011 2010 Computed “expected” Deferred income tax assets: income tax expense . . . . . $110,793 107,734 119,205 Net operating loss and income tax credit carryforwards . . . . . . . . . . . $ 25,937 19,884 Allowances for doubtful accounts and billing adjustments . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . Purchase accounting adjustments . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . 1,113 19,031 1,304 16,244 15,889 37,123 — 33,980 Total deferred income tax assets . . . . 99,093 71,412 Less valuation allowance for deferred income tax assets . . . . . (19,207) (15,434) Net deferred income tax assets . . . . . 79,886 55,978 Increase (decrease) in income tax expense resulting from: International tax rate differential . . . . . . . . . . . 1,831 (4,376) 1,075 3,164 2,326 3,418 3,773 (9,044) 2,564 (2,824) (6,159) (4,299) State income tax expense (benefit), net of federal income tax effect . . . . . . Increase (decrease) in valuation allowance . . . . Tax credits . . . . . . . . . . . . . Federal income tax expense resulting from ASC 740 Election . . . . . . Deduction for domestic production activities . . . Permanent differences and other, net . . . . . . . . . . . . — — 9,844 (5,524) — — Deferred income tax liabilities: Excess tax over financial statement depreciation . . . . . . . . . . . . . . . . . Computer software development (42,351) (35,878) costs . . . . . . . . . . . . . . . . . . . . . . . . (40,339) (38,797) (2,396) 664 (1,234) Purchase accounting Total income tax expense . . $102,597 106,088 121,850 adjustments . . . . . . . . . . . . . . . . . . Foreign currency translation . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . — (6,432) (6,712) (1,438) (3,771) (4,847) Total deferred income tax liabilities . . . . . . . . . . . . . . . . . . . . (95,834) (84,731) Net deferred income tax liabilities . . . . . . . . . . . . . . . . . . . . $(15,948) (28,753) Total net deferred tax assets (liabilities): Current Noncurrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 12,872 (28,820) 11,090 (39,843) Net deferred income tax liability . . . . $(15,948) (28,753) As of December 31, 2011, TSYS had recognized deferred tax assets from net operating losses, capital losses and federal and state income tax credit carryforwards of $15.5 million, $1.9 million and $8.5 million, respectively. As of December 31, 2010, TSYS had recognized deferred tax assets from net operating losses, capital losses and federal and state income tax credit carry forwards of $15.3 million, $2.1 million and $2.5 million, respectively. The credits will begin to expire in the year 2012. The net operating losses will begin to expire in the year 2012. 59 subject to income tax examinations from state and local or foreign tax authorities for years before 2005. There are currently no federal or foreign tax examinations in progress. However, a number of tax examinations are in progress by the relevant state tax authorities. Although TSYS is unable to determine the ultimate outcome of these examinations, TSYS believes that its liability for uncertain tax positions relating to these jurisdictions for such years is adequate. A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows (1): (in millions) Beginning balance . . . . . . . . . . . . . . . . Current activity: Additions based on tax positions related to current year . . . . . . . . . Additions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . Reductions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . Settlements . . . . . . . . . . . . . . . . . . . . Net, current activity . . . . . . . . . Year Ended December 31, 2011 $ 4.5 1.4 1.4 (1.6) — 1.2 Ending balance . . . . . . . . . . . . . . . . . . . $ 5.7 (1) Unrecognized state tax benefits are not adjusted for the federal tax impact. TSYS recognizes potential interest and penalties related to the underpayment of income taxes as income tax expense in the consolidated statements of income. Gross accrued interest and penalties on unrecognized tax benefits totaled $0.6 million and $1.1 million as of December 31, 2011 and December 31, 2010, respectively. The total amounts of unrecognized income tax benefits as of December 31, 2011 and December 31, 2010 that, if recognized, would affect the effective tax rates are $5.4 million and $4.2 million (net of the federal benefit on state tax issues), respectively, which includes interest and penalties of $0.5 million and $1.0 million, respectively. In assessing the realizability of deferred income tax assets, management considers whether it is more likely than not that some portion or all of the deferred income tax assets will not be realized. The ultimate realization of deferred income tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. Management considers the scheduled reversal of deferred tax liabilities, projected future taxable income and tax planning strategies in making this assessment. Management believes it is more likely than not that TSYS will realize the benefits of these deductible differences, net of existing valuation allowances. The valuation allowance for deferred tax assets was $19.2 million and $15.4 million at December 31, 2011 and 2010, respectively. The increase in the valuation allowance for deferred income tax assets was $3.8 million for 2011. The increase in the valuation allowance for deferred income tax assets was $2.6 million for 2010. The increase relates to foreign losses and state tax credits, which, more likely than not, will not be realized in later years. TSYS has adopted the permanent reinvestment exception under ASC 740, “Income Taxes,” with respect to future earnings of certain foreign subsidiaries. As a result, TSYS considers foreign earnings related to these foreign operations to be permanently reinvested. No provision for U.S. federal and state incomes taxes has been made in our consolidated financial statements for those non-U.S. subsidiaries whose earnings are considered to be reinvested. The amount of undistributed earnings considered to be “reinvested” which may be subject to tax upon distribution was approximately $51.2 million at December 31, 2011. Although TSYS does not intend to repatriate these earnings, a distribution of these non-U.S. earnings in the form of dividends, or otherwise, would subject the Company to both U.S. federal and state income taxes, as adjusted for non-U.S. tax credits, and withholding taxes payable to the various non-U.S. countries. Determination of the amount of any unrecognized deferred income tax liability on these undistributed earnings is not practicable. TSYS is the parent of an affiliated group that files a consolidated U.S. federal income tax return and most state and foreign income tax returns on a separate entity basis. In the normal course of business, the Company is subject to examinations by these taxing authorities unless statutory examination periods lapse. TSYS is no longer subject to U.S. federal income tax examinations for years before 2008 and with few exceptions, the Company is no longer 60 NOTE 21 Employee Benefit Plans The Company provides benefits to its employees by offering employees participation in certain defined contribution plans. The employee benefit plans through which TSYS provided benefits to its employees during 2011 are described as follows: TSYS RETIREMENT SAVINGS PLAN: Beginning in 2010, all qualified plans maintained by TSYS were combined into a single plan, the Retirement Savings Plan, which is designed to reward all team members of TSYS U.S.—based companies with a uniform employer contribution. The terms of the plan provide for the Company to match 100% of the employee contribution up to 4% of eligible compensation. The Company can make discretionary contributions up to another 4% based upon business conditions. MONEY PURCHASE PLAN: During 2009, the Company’s employees were eligible to participate in the Total System Services, Inc. Money Purchase Pension Plan, a defined contribution pension plan. The terms of the plan provide for the Company to make annual contributions to the plan equal to 7% of participant compensation, as defined. 401(K) PLAN: During 2009, the Company’s employees were eligible to participate in the TSYS 401(k) Plan. The terms of the plan allow employees to contribute eligible pretax compensation with a discretionary company contribution up to a maximum of 7% of participant compensation, as defined, based upon the Company’s attainment of certain financial goals. The Company’s contributions to the plans charged to expense for the years ended December 31 are as follows: (in thousands) TSYS Retirement 2011 2010 2009 Savings Plan . . . . . . . $15,951 15,430 — Money Purchase Plan . . . . . . . . . . . . . . 401(k) Plan . . . . . . . . . . . — — — 19,307 306 — STOCK PURCHASE PLAN: The Company maintains stock purchase plans for employees and directors. Prior to July 2009, the Company made contributions equal to one-half of employee and director voluntary contributions. Beginning in July 2009, the Company changed its contribution to 15% of employee and director voluntary contributions. The funds are used to purchase presently issued and outstanding shares of TSYS common stock on the open market at fair value for the benefit of participants. The Director Stock Purchase Plan was terminated on November 30, 2011. The Company’s contributions to these plans charged to expense for the years ended December 31 are as follows: (in thousands) 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,177 1,260 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,764 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . POSTRETIREMENT MEDICAL BENEFITS PLAN: TSYS provides certain medical benefits to qualified retirees through a postretirement medical benefits plan, which is immaterial to the Company’s consolidated financial statements. The measurement of the benefit expense and accrual of benefit costs associated with the plan do not reflect the effects of the 2003 Medicare Act. Additionally, the benefit expense and accrued benefit cost associated with the plan, as well as any potential impact of the effects of the 2003 Medicare Act, are not significant to the Company’s consolidated financial statements. NOTE 22 Segment Reporting, including Geographic Area Data and Major Customers In June 1997, the FASB issued guidance in accordance with ASC 280, “Segment Reporting.” ASC 280 establishes standards for the way public business enterprises are to report information about operating segments in annual financial statements and requires those enterprises to report selected financial information about operating segments in interim financial reports issued to shareholders. It also establishes standards for related disclosures about products and services, geographic area data and major customers. TSYS provides global payment processing and other services to card-issuing and merchant acquiring institutions in the United States and internationally through online accounting and electronic payment processing systems. During 2010, TSYS reorganized its operating segments in a manner that reflects the way the chief operating decision maker (CODM) views the business. The change involved accumulating corporate administration expenses, such as finance, legal, human resources, mergers and acquisitions and investor relations, that existed in all operating segments and categorizing them, and spin- related costs, as Corporate Administration. On May 2, 2011, TSYS completed its acquisition of all of the outstanding common stock of TermNet an Atlanta-based 61 merchant acquirer. TermNet’s financial results are included in the Merchant Services segment. North America Services includes electronic payment processing services and other services provided from within the North America region. International Services includes electronic payment processing and other services provided from outside the North America region. Merchant Services includes electronic processing and other services provided to merchant acquiring institutions. The Company believes the terms and conditions of transactions between the segments are comparable to those which could have been obtained in transactions with unaffiliated parties. TSYS’ operating segments share certain resources, such as Information Technology support, that TSYS allocates asymmetrically. Years ended December 31, (in thousands) Operating Segments 2011 2010 2009 Revenues before reimbursable items North America Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 809,069 380,129 International Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373,159 Merchant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (21,659) Intersegment revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 880,668 322,697 232,262 (28,322) Revenues before reimbursable items from external customers . . . . . . . $1,540,698 1,442,436 1,407,305 809,012 321,846 337,178 (25,600) Total revenues North America Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 954,550 394,831 International Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487,997 Merchant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (28,412) Intersegment revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 956,546 1,048,932 337,757 334,954 327,055 458,921 (36,261) (32,844) Revenues from external customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,808,966 1,717,577 1,677,483 Depreciation and amortization North America Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ International Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Merchant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Corporate Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78,155 51,888 36,124 2,998 Total depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 169,165 Segment operating income North America Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 253,844 41,408 International Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112,986 Merchant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (85,782) Corporate Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 322,456 78,834 40,792 40,298 3,003 162,927 244,989 42,689 102,444 (80,693) 309,429 84,577 34,791 32,590 3,690 155,648 285,409 57,654 71,437 (70,474) 344,026 At December 31, 2011 2010 2009 Total assets North America Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,621,664 1,632,882 1,535,129 379,606 International Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215,855 Merchant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (419,636) Intersegment assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,858,392 1,952,261 1,710,954 433,203 487,858 (684,333) 408,880 460,750 (550,251) GEOGRAPHIC AREA DATA: The Company maintains property and equipment, net of accumulated depreciation and amortization, in the following geographic areas: 2010 (in millions) United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $194.8 203.8 58.3 Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.3 Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26.7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Totals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $266.6 300.1 52.4 9.7 9.7 At December 31, 2011 62 The following geographic area data represents revenues for the years ended December 31 based on the domicile of the Company’s customers: (in millions) 2011 % 2010 % 2009 United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,227.8 283.5 Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171.5 Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76.3 Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.8 Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42.1 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67.9 $1,204.4 15.7 250.2 9.5 161.9 4.2 61.3 0.4 7.9 2.3 31.9 70.1 $1,183.8 269.4 14.6 139.7 9.4 48.9 3.6 8.1 0.5 27.6 1.8 % 70.6 16.1 8.3 2.9 0.5 1.6 Totals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,809.0 100.0 $1,717.6 100.0 $1,677.5 100.0 GEOGRAPHIC AREA REVENUE BY OPERATING SEGMENT: The following table reconciles segment revenue to revenues by geography for the years ended December 31: (in millions) 2011 2010 2009 2011 2010 2009 2011 2010 2009 North America Services International Services Merchant Services United States . . . . . . . . . . . . . . . . . $741.5 748.2 Europe . . . . . . . . . . . . . . . . . . . . . . 0.8 171.1 161.4 Canada . . . . . . . . . . . . . . . . . . . . . . — Japan . . . . . . . . . . . . . . . . . . . . . . . 7.9 Mexico . . . . . . . . . . . . . . . . . . . . . . 9.3 Other . . . . . . . . . . . . . . . . . . . . . . . — 7.8 9.6 0.7 859.5 $ — — 0.8 139.2 — 8.1 8.7 282.8 249.4 268.6 — 48.9 — 18.1 — 76.3 — 31.8 — 61.3 — 21.5 — $486.3 456.2 324.3 — 0.5 — — 0.8 — 0.4 — — 0.7 — 0.5 — — 1.1 Totals . . . . . . . . . . . . . . . . . . . . . $930.7 927.6 1,016.3 $390.9 332.2 335.6 $487.4 457.8 325.6 MAJOR CUSTOMER: For the years ended December 31, 2011, 2010 and 2009, the Company had one major customer which accounted for approximately $210.9 million, or 11.7%, $221.0 million, or 12.9%, and $217.7 million, or 12.0%, respectively, of total revenues. Revenues from the major customer for the years ended December 31, 2011, 2010 and 2009, respectively, are primarily attributable to the North America Services segment and the Merchant Services segment. NOTE 23 Supplemental Cash Flow NOTE 24 Acquisitions Information Nonvested Share Awards The Company issued shares of TSYS common stock to certain key employees and non-management members of its Board of Directors. The grants to certain key employees were issued in the form of nonvested stock bonus awards for services to be provided in the future by such officers and employees. Beginning in 2011, the grants to the Board of Directors were fully vested on the date of grant. Refer to Note 16 for more information on nonvested share awards. Equipment and Software Acquired Under Capital Lease Obligations The Company acquired computer equipment and software under capital lease in the amount of $8.1 million, $14.9 million and $6.7 million in 2011, 2010 and 2009, respectively. TermNet Merchant Services, Inc. On May 2, 2011, TSYS completed its acquisition of all of the outstanding common stock of TermNet, an Atlanta-based merchant acquirer, for $42 million in cash. TermNet provides merchant services to qualified merchants serving a diverse merchant base of over 18,000 merchants. The acquisition of TermNet expands the Company’s presence in the merchant acquiring industry. The results of operations for TermNet have been included in the Company’s results beginning May 2, 2011, and are included in the Merchant Services segment. The goodwill of $28.9 million recorded arises largely from synergies and economies of scale expected to be realized from combining the operations of TSYS and TermNet. Goodwill recognized in the acquisition of TermNet is not deductible for income tax purposes. 63 The following table summarizes the consideration paid for TermNet and the recognized amounts of identifiable assets acquired and liabilities assumed effective May 2, 2011: (in thousands) Cash and restricted cash . . . . . . . . . . . . . . . $ 2,691 10,253 Accounts receivable, net . . . . . . . . . . . . . . . 1,516 Other assets . . . . . . . . . . . . . . . . . . . . . . . . . 11,740 Identifiable intangible assets . . . . . . . . . . . . 28,918 Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . (5,578) Accounts payable . . . . . . . . . . . . . . . . . . . . . (2,683) Accrued compensation . . . . . . . . . . . . . . . . . (4,506) Deferred income tax liability . . . . . . . . . . . . (351) Other liabilities . . . . . . . . . . . . . . . . . . . . . . . Total consideration . . . . . . . . . . . . . . . . . . $42,000 The fair value of accounts receivable, accounts payable, accrued compensation, and other liabilities approximates the carrying amount of those assets and liabilities at the acquisition date. The fair value of accounts receivable due under agreements with customers is $10.3 million. The gross amount due under the agreements is $10.4 million, of which approximately $100,000 is expected to be uncollectible. Of the $42 million in consideration paid for TermNet, $8.4 million has been placed in escrow for a period of 18 months to secure certain claims that may be brought against the escrowed consideration by TSYS pursuant to the merger agreement. Consideration is contingent and may be returned to the Company pursuant to indemnification commitments made by, in general, the shareholders of TermNet related to, among other things, a breach of the representations and warrantees made in the merger agreement, possible excess merchant chargebacks, and losses arising out of certain asset dispositions and lease terminations. Such indemnification commitments are recognized as a possible asset receivable and measured at fair value. Based upon the probability of various possible outcomes related to the indemnification commitments, TSYS has determined that the fair value of any receivable asset would be immaterial. The maximum amount of contingent consideration returnable to the Company related to certain indemnification commitments made by TermNet is limited to the consideration held in escrow. The maximum amount of contingent consideration returnable to the Company related to fundamental representations and warranties made by TermNet is unlimited. 64 Identifiable intangible assets acquired in the TermNet acquisition include customer relationships, channel relationships, and non-compete agreements. The identifiable intangible assets had no significant estimated residual value. These intangible assets are being amortized over their estimated useful lives of 2 to 10 years based on the pattern of expected future economic benefit, which approximates a straight-line basis over the useful lives of the assets. The fair value of the acquired identifiable intangible assets of $11.7 million was estimated using the income approach (discounted cash flow and relief from royalty methods) and cost approach. The fair values and useful lives of the identified intangible assets were primarily determined using forecasted cash flows, which included estimates for certain assumptions such as revenues, expenses, attrition rates, and royalty rates. The estimated fair value of identifiable intangible assets acquired in the acquisition of TermNet and the related estimated weighted average useful lives are as follows: Fair Value (in millions) Weighted Average Useful Lives Customer relationships . . . Channel relationships . . . . Covenants-not-to-compete $10.0 1.6 0.1 7.0 years 10.0 years 2.0 years Total acquired identifiable intangible assets . . . . . . . . . . . . . . $11.7 7.3 years The fair value measurement of the identifiable intangible assets is based on significant inputs that are not observable in the market and therefore, represents a Level 3 measurement as defined in ASC 820. Key assumptions include (a) cash flow projections based on market participant and internal data, (b) a discount rate of 14%, (c) a pre-tax royalty rate range of 3-10%, (d) an attrition rate of 20%, (e) an effective tax rate of 36%, and (f) a terminal value based on a long-term sustainable growth rate of 3%. In connection with the TermNet acquisition, TSYS incurred $192,000 in acquisition-related costs primarily related to professional legal, finance, and accounting costs. These costs were expensed as incurred and are included in selling, general, and administrative expenses in the income statement for 2011. TSYS Merchant Solutions On March 1, 2010, TSYS announced the signing of an Investment Agreement with First National Bank of Omaha (FNBO) to form a new joint venture company, First National Merchant Solutions (FNMS). On January 4, 2011, TSYS announced it had acquired the remaining 49 interest in FNMS, effective January 1, 2011, from FNBO. The entity was rebranded as TSYS Merchant Solutions (TMS). TMS offers transaction processing, merchant support and underwriting, and business and value-added services, as well as Visa- and MasterCard-branded prepaid cards for businesses of any size. Under the terms of the Investment Agreement, TSYS acquired 51% ownership of FNMS Holding, LLC (“FNMS Holding”), which owned 100% of FNMS, for approximately $150.5 million, while FNBO owned the remaining 49%. The transaction closed on April 1, 2010. The goodwill amount of $155.5 million arising from the acquisition consists largely of economies of scale expected to be realized from combining the operations of TSYS and TMS. TMS is included within the Merchant Services segment, and as such, all of the goodwill was assigned to that segment. The goodwill recognized is expected to be deductible for income tax purposes. The following table summarizes the consideration paid for TMS and the amounts of the assets acquired and liabilities assumed recognized on April 1, 2010 (the acquisition date), as well as the fair value at the acquisition date of the noncontrolling interest in TMS. TSYS assumed no liabilities in connection with the acquisition. (in thousands) Consideration: Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 150,450 Equity instruments . . . . . . . . . . . . . . . . . . . — Contingent consideration arrangement . . . . . . . . . . . . . . . . . . . . . . — Fair value of total consideration transferred . . . . . . . . . . . . . . . . . . . . . . . Fair value of TSYS’ equity interest in TMS held before the business combination . . . . . . . . . . . . . . . . . . . . . . 150,450 — $ 150,450 Acquisition-related costs (included in selling, general, and administrative expenses in TSYS’ income statement for the twelve months ended December 31, 2010) . . . . . . . . . . . . . . . $ 4,130 Recognized amounts of identifiable assets acquired and liabilities assumed: Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Property and equipment . . . . . . . . . . . . . . Software . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifiable intangible assets . . . . . . . . . . Other assets . . . . . . . . . . . . . . . . . . . . . . . . Financial liabilities . . . . . . . . . . . . . . . . . . . Liability arising from a contingency . . . . . 1,919 1,788 243 100,800 1,204 — — Total identifiable net assets . . . . . . . . . Noncontrolling interest in TMS . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . 105,954 (111,000) 155,496 $ 150,450 The Investment Agreement includes a contingent right of TSYS to receive a return of consideration paid (“contingently returnable consideration”) if certain specified major customer contracts are terminated or modified prior to the first anniversary of the closing, which has since expired. Contingently returnable consideration is recognized as an asset and measured at fair value. Based upon the probability of outcomes, TSYS determined the fair value of the contingently returnable consideration would approximate zero. The maximum amount of contingently returnable consideration is not significant. 65 The fair value of the acquired identifiable intangible assets of $100.8 million was estimated using the income approach (discounted cash flow and relief from royalty methods) and cost approach. At the time of the acquisition, TSYS had identified certain intangible assets that are expected to generate future earnings for the Company: customer-related intangible assets (such as customer lists), contract-based intangible assets (such as referral agreements), technology, and trademarks. The useful lives of the identified intangible assets were primarily determined by forecasted cash flows, which include estimates for certain assumptions such as revenues, expenses, attrition rates, and royalty rates. The useful lives of these identified assets ranged from 3 to 10 years and are being amortized on a straight-line basis based upon their estimated pattern of economic benefit. This fair value measurement is based on significant inputs that are not observable in the market and thus represents a Level 3 measurement as defined in ASC 820. Key assumptions include (a) cash flow projections based on market participant and internal data, (b) a discount rate range of 4% to 14%, (c) a royalty rate range of 1.5% to 7%, (d) an attrition rate range of 10% to 30%, and (e) an effective tax rate of approximately 36%. The fair value of the noncontrolling interest in TMS, owned by a private company, was estimated by applying the income and market approaches. In particular, a discounted cash flow method, a guideline companies method, and a recent equity transaction were employed. This fair value measurement is based on significant inputs that are both observable (Level 2) and non-observable (Level 3) in the market as defined in ASC 820. Key assumptions include (a) cash flow projections based on market participant data and developed by Company management, (b) a discount rate range of 12% to 14%, (c) a terminal value based on long-term sustainable growth rates ranging between 3% and 5%, (d) an effective tax rate of approximately 36%, (e) financial multiples of companies deemed to be similar to TMS, and (f) adjustments because of the lack of control or lack of marketability that market participants would consider when estimating the fair value of the noncontrolling interest in TMS. With the acquisition of TMS on April 1, 2010, TSYS’ incremented revenue compared to the prior year associated with acquisitions was $32.7 million and $97.7 million for the years ended December 31, 2011 and 2010, respectively. For the years ended December 31, 2011 and 2010, TSYS has included approximately $4.2 million and $12.7 million, respectively, in income netted against acquisition related costs associated with TMS. Other On October 1, 2011, TSYS acquired contract-based intangible assets in its Merchant Services segment for $2.6 million. These intangible assets are being amortized on a straight-line basis over their estimated useful lives of five years. In May 2011, TSYS made a payment of $6.0 million of contingent merger consideration in connection with the purchase of Infonox, which was accounted for under SFAS No. 141. The payment of the contingent merger consideration by TSYS was recorded as goodwill and had no impact on our results of operations. Pro forma Results of Operations The pro forma revenue and earnings of TermNet are not material to the consolidated financial statements. The amounts of TMS’ revenue and earnings included in TSYS’ consolidated income statement for the years ended December 31, 2011 and 2010, and the pro forma revenue and earnings of the combined entity had the acquisition date been January 1, 2010 are: (in thousands) Revenue Net Income Attributable to TSYS Common Shareholders Basic EPS Attributable to TSYS Common Shareholders Diluted EPS Attributable to TSYS Common Shareholders Actual from 1/1/2011- 12/31/2011 . . . $1,808,966 $220,559 Actual from 1/1/2010- 12/31/2010 . . . $1,717,577 $193,947 Supplemental pro forma for 1/1/2010- 12/31/2010 . . . $1,745,244 $202,242 $1.15 $1.15 $0.99 $0.99 $1.03 $1.03 NOTE 25 Collaborative Arrangement In January 2009, TSYS adopted the authoritative guidance under ASC 808, “Collaborative Arrangements.” The guidance under ASC 808 is effective for reporting periods beginning after December 15, 2008, and it requires restatement of prior periods for all collaborative arrangements existing as of the effective date. TSYS has a 45% ownership interest in an enterprise jointly owned with two other entities which operates aircraft for the owners’ internal use. The arrangement allows each entity access to the aircraft and each entity pays for its usage of the aircraft. Each quarter, the net operating results of the enterprise are shared among the owners based on their respective ownership percentage. 66 TSYS records its usage of the aircraft and its share of net operating results of the enterprise in selling, general and administrative expenses. NOTE 26 Earnings Per Share The following table illustrates basic and diluted EPS under the guidance of ASC 260: (in thousands, except per share data) Basic EPS: December 31, 2011 December 31, 2010 December 31, 2009 Common Stock Participating Securities Common Stock Participating Securities Common Stock Participating Securities Net income . . . . . . . . . . . . . . . . . . . . . . . . . $220,559 Less income allocated to nonvested 193,947 215,213 awards . . . . . . . . . . . . . . . . . . . . . . . . . . . (805) 805 (959) 959 (1,644) 1,644 Net income allocated to common stock for EPS calculation(a) . . . . . . . . . . . . . . $219,754 805 192,988 959 213,569 1,644 Average common shares outstanding(b) . . . . . . . . . . . . . . . . . . . . . 191,239 Basic EPS(a)/(b) . . . . . . . . . . . . . . . . . . . . . . $ 1.15 Diluted EPS: Net income . . . . . . . . . . . . . . . . . . . . . . . . . $220,559 Less income allocated to nonvested 707 1.14 195,378 0.99 975 0.98 195,623 1,511 1.09 1.09 193,947 215,213 awards . . . . . . . . . . . . . . . . . . . . . . . . . . . (804) 804 (959) 959 (1,644) 1,644 Net income allocated to common stock for EPS calculation(c) . . . . . . . . . . . . . . $219,755 Average common shares outstanding . . . 191,239 Increase due to assumed issuance of shares related to common equivalent shares outstanding . . . . . . . . . . . . . . . . . 345 Average common and common equivalent shares outstanding(d) . . . . . . 191,584 Diluted EPS(c)/(d) . . . . . . . . . . . . . . . . . . . . $ 1.15 804 707 192,988 195,378 959 975 213,569 1,644 195,623 1,511 193 63 707 1.14 195,571 0.99 975 0.98 195,686 1,511 1.09 1.09 The diluted EPS calculation excludes stock options and nonvested awards that are convertible into 3.6 million common shares for the year ended December 31, 2011, and excludes 9.0 million and 7.0 million common shares for the years ended December 31, 2010 and 2009, respectively, because their inclusion would have been anti-dilutive. 67 Report of Independent Registered Public Accounting Firm The Board of Directors Total System Services, Inc.: We have audited the accompanying consolidated balance sheets of Total System Services, Inc. and subsidiaries (the Company) as of December 31, 2011 and 2010, and the related consolidated statements of income, cash flows, and equity and comprehensive income for each of the years in the three-year period ended December 31, 2011. We also have audited the Company’s internal control over financial reporting as of December 31, 2011, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for these consolidated financial statements, for maintaining effective internal control over financial reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on these consolidated financial statements and an opinion on the Company’s internal control over financial reporting based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the consolidated financial statements included examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audits of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions. A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Total System Services, Inc. and subsidiaries as of December 31, 2011 and 2010, and the results of their operations and their cash flows for each of the years in the three-year period ended December 31, 2011, in conformity with U.S. generally accepted accounting principles. Also in our opinion, Total System Services, Inc. maintained, in all material respects, effective internal control over financial reporting as of December 31, 2011, based on criteria established in Internal Control — Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. Atlanta, Georgia February 24, 2012 68 Management’s Report on Internal Control Over Financial Reporting The management of Total System Services, Inc. (the Company) is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Rule 13a-15(f) under the Securities Exchange Act of 1934. The Company maintains accounting and internal control systems which are intended to provide reasonable assurance that assets are safeguarded against loss from unauthorized use or disposition, transactions are executed in accordance with management’s authorization and accounting records are reliable for preparing financial statements in accordance with accounting principles generally accepted in the United States. Internal control over financial reporting cannot provide absolute assurance of achieving financial reporting objectives because of its inherent limitations. Internal control over financial reporting is a process that involves human diligence and compliance and is subject to lapses in judgment and breakdowns resulting from human failures. Internal control over financial reporting also can be circumvented by collusion or improper management override. Because of such limitations, there is a risk that material misstatements may not be prevented or detected on a timely basis by internal control over financial reporting. However, these inherent limitations are known features of the financial reporting process. Therefore, it is possible to design into the process safeguards to reduce, though not eliminate, risk. The Company’s management assessed the effectiveness of the Company’s internal control over financial reporting as of December 31, 2011. In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations (COSO) of the Treadway Commission in Internal Control — Integrated Framework. Based on our assessment management believes that, as of December 31, 2011, the Company’s internal control over financial reporting is effective based on those criteria. KPMG LLP, the independent registered public accounting firm who audited the Company’s consolidated financial statements, has issued an attestation report on the effectiveness of internal control over financial reporting as of December 31, 2011 that appears on the proceeding page. Philip W. Tomlinson Chairman of the Board & Chief Executive Officer James B. Lipham Senior Executive Vice President & Chief Financial Officer 69 Quarterly Financial Data (Unaudited), Stock Price, Dividend Information TSYS’ common stock trades on the New York Stock Exchange (NYSE) under the symbol “TSS.” Price and volume information appears under the abbreviation “TotlSysSvc” in NYSE daily stock quotation listings. As of February 21, 2012, there were 27,064 holders of record of TSYS common stock, some of whom are holders in nominee name for the benefit of different shareholders. The fourth quarter dividend of $0.10 per share was declared on October 25, 2011, and was paid January 3, 2012, to shareholders of record on December 15, 2011. Total dividends declared in 2011 and in 2010 amounted to $59.2 million and $54.9 million, respectively. It is the present intention of the Board of Directors of TSYS to continue to pay cash dividends on its common stock. Presented here is a summary of the unaudited quarterly financial data for the years ended December 31, 2011 and 2010. (in thousands, except per share data) 2011 Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income attributable to TSYS common shareholders . . . . . . . . . . . Basic earnings per share attributable to TSYS common First Quarter Second Quarter Third Quarter Fourth Quarter $429,430 73,028 48,790 447,555 78,530 53,747 459,747 81,180 58,148 472,234 89,718 59,874 shareholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.25 0.28 0.30 0.31 Diluted earnings per share attributable to TSYS common shareholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash dividends declared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stock prices: High . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income attributable to TSYS common shareholders . . . . . . . . . . . . . . Basic earnings per share attributable to TSYS common shareholders . . . . Diluted earnings per share attributable to TSYS common shareholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash dividends declared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stock prices: High . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.25 0.07 18.16 17.99 18.02 0.28 0.07 18.64 18.36 18.58 0.30 0.07 17.25 16.86 16.93 0.31 0.10 19.71 19.54 19.56 $ 413,464 79,713 51,328 0.26 430,886 79,828 49,703 0.25 433,236 78,914 45,743 0.23 439,991 70,974 47,173 0.24 0.26 0.07 17.75 14.11 15.66 0.25 0.07 16.99 13.52 13.60 0.23 0.07 15.74 13.41 15.24 0.24 0.07 16.10 14.97 15.38 2010 70 STOCK PERFORMANCE GRAPH The following graph compares the yearly percentage change in cumulative shareholder return on TSYS stock with the cumulative total return of the Standard & Poor’s 500 Index and the Standard & Poor’s Systems Software Index for the last five fiscal years (assuming a $100 investment on December 31, 2006 and reinvestment of all dividends). COMPARISON OF FIVE YEAR CUMULATIVE TOTAL RETURN AMONG TSYS, THE S&P 500 INDEX AND THE S&P SYSTEMS SOFTWARE INDEX $140 $120 $100 $80 $60 $40 $20 $0 12/06 12/07 12/08 12/09 12/10 12/11 Total System Services, Inc. S&P 500 S&P Systems Software TSYS S&P 500 S&P SS 2006 2007 2008 2009 2010 2011 $100 $120 $100 $105 $100 $120 $61 $66 $75 $ 76 $ 69 $ 90 $ 84 $ 97 $ 99 $113 $119 $107 71 shareholder information Corporate Headquarters TSYS One TSYS Way P.O. Box 2567 Columbus, GA 31902-2567 www.tsys.com +1.706.649.2310 Stock Trading Information TSYS common stock is traded as “TSS” on the New York Stock Exchange (NYSE). Price and volume information appear under the abbreviation “TotlSysSvc” in NYSE daily stock quotation listings. Dividend Reinvestment and Direct Stock Purchase Plan The TSYS Dividend Reinvestment and Direct Stock Purchase Plan (“Plan”) provides a comprehensive package of services designed to make investing in TSYS stock easy, convenient and more affordable. You may request information about the Plan over the phone at +1.866.204.8467. New Investors You can join the Plan by making an initial investment of at least $250, which includes an enrollment fee of $15. TSYS Shareholders You can participate by submitting a completed enrollment form. If your shares are held in a brokerage account, you must first register some or all of your shares in your name. Dividend Reinvestment You can invest all or a part of your cash dividends to accumulate more shares without paying fees. Optional Cash Investments You can purchase additional shares by investing between $50 at any one time and $250,000 in total per calendar year. If you wish, we can withdraw funds automatically from your bank account each month to purchase shares. Purchases are made weekly, or more often if volume dictates. Fees are lower than those typically charged by the financial services industry. Safekeeping You can deposit your certificates with us for safekeeping at no cost to you. You can request a certificate any time at no cost. Gifts and Transfers of Shares You can make gifts or transfers to others. Contact Computershare Shareowner Services at +1.866.204.8467 or your brokerage firm for more information. Sale of Shares You can sell some or all of your shares when you choose at fees lower than those typically charged by the financial services industry. Shares are sold weekly, or more often if volume dictates. Form 10-K A copy of the company’s 2011 Annual Report on Form 10-K, filed with the Securities and Exchange Commission, is available at no charge upon written request to Investor Relations at the address below: TSYS Investor Relations P.O. Box 2567 Columbus, GA 31902-2567 ir@tsys.com Annual Shareholders’ Meeting The Annual Meeting of Shareholders will be held on May 1, 2012, at 10 a.m. EDT at the TSYS Riverfront Campus Auditorium in Columbus, Georgia. Independent Auditors KPMG LLP, Atlanta, Georgia Investor Relations Analysts, investors and others seeking additional information not available at tsys.com should contact: Shawn Roberts TSYS Investor Relations P.O. Box 2567 Columbus, GA 31902-2567 +1.706.644.6081 shawnroberts@tsys.com Current shareholders requiring assistance should contact Computershare Shareowner Services: P.O. Box 358015 Pittsburgh, PA 15252-8015 Registered Mail or Overnight Delivery: 480 Washington Blvd. Jersey City, NJ 07310-1900 Telephone Inquiries: +1.866.204.8467 Internet: www.bnymellon.com/shareowner/equityaccess ONLINE ACCESS Online Services at tsys.com You can purchase your initial shares online at tsys.com. TSYS makes it easy and convenient to get current information on your shareholder account any time. You will have access to: (cid:344)(cid:3)(cid:57)(cid:76)(cid:72)(cid:90)(cid:3)(cid:68)(cid:70)(cid:70)(cid:82)(cid:88)(cid:81)(cid:87)(cid:3)(cid:86)(cid:87)(cid:68)(cid:87)(cid:88)(cid:86) (cid:344)(cid:3)(cid:51)(cid:88)(cid:85)(cid:70)(cid:75)(cid:68)(cid:86)(cid:72)(cid:3)(cid:82)(cid:85)(cid:3)(cid:86)(cid:72)(cid:79)(cid:79)(cid:3)(cid:86)(cid:75)(cid:68)(cid:85)(cid:72)(cid:86) (cid:344)(cid:3)(cid:57)(cid:76)(cid:72)(cid:90)(cid:3)(cid:69)(cid:82)(cid:82)(cid:78)(cid:16)(cid:72)(cid:81)(cid:87)(cid:85)(cid:92)(cid:3)(cid:76)(cid:81)(cid:73)(cid:82)(cid:85)(cid:80)(cid:68)(cid:87)(cid:76)(cid:82)(cid:81) (cid:344)(cid:3)(cid:53)(cid:72)(cid:84)(cid:88)(cid:72)(cid:86)(cid:87)(cid:3)(cid:70)(cid:72)(cid:85)(cid:87)(cid:76)(cid:373)(cid:70)(cid:68)(cid:87)(cid:72)(cid:3)(cid:76)(cid:86)(cid:86)(cid:88)(cid:68)(cid:81)(cid:70)(cid:72) (cid:344)(cid:3)(cid:40)(cid:86)(cid:87)(cid:68)(cid:69)(cid:79)(cid:76)(cid:86)(cid:75)(cid:3)(cid:82)(cid:85)(cid:3)(cid:70)(cid:75)(cid:68)(cid:81)(cid:74)(cid:72)(cid:3)(cid:92)(cid:82)(cid:88)(cid:85)(cid:3)(cid:51)(cid:44)(cid:49) (cid:344)(cid:3)(cid:57)(cid:76)(cid:72)(cid:90)(cid:3)(cid:83)(cid:68)(cid:92)(cid:80)(cid:72)(cid:81)(cid:87)(cid:3)(cid:75)(cid:76)(cid:86)(cid:87)(cid:82)(cid:85)(cid:92)(cid:3)(cid:73)(cid:82)(cid:85)(cid:3)(cid:71)(cid:76)(cid:89)(cid:76)(cid:71)(cid:72)(cid:81)(cid:71)(cid:86) (cid:344)(cid:3)(cid:48)(cid:68)(cid:78)(cid:72)(cid:3)(cid:68)(cid:71)(cid:71)(cid:85)(cid:72)(cid:86)(cid:86)(cid:3)(cid:70)(cid:75)(cid:68)(cid:81)(cid:74)(cid:72)(cid:86) (cid:344)(cid:3)(cid:50)(cid:69)(cid:87)(cid:68)(cid:76)(cid:81)(cid:3)(cid:68)(cid:3)(cid:71)(cid:88)(cid:83)(cid:79)(cid:76)(cid:70)(cid:68)(cid:87)(cid:72)(cid:3)(cid:20)(cid:19)(cid:28)(cid:28)(cid:3)(cid:87)(cid:68)(cid:91)(cid:3)(cid:73)(cid:82)(cid:85)(cid:80) (cid:344)(cid:3)(cid:53)(cid:72)(cid:84)(cid:88)(cid:72)(cid:86)(cid:87)(cid:3)(cid:68)(cid:3)(cid:71)(cid:76)(cid:89)(cid:76)(cid:71)(cid:72)(cid:81)(cid:71)(cid:3)(cid:70)(cid:75)(cid:72)(cid:70)(cid:78)(cid:3)(cid:85)(cid:72)(cid:83)(cid:79)(cid:68)(cid:70)(cid:72)(cid:80)(cid:72)(cid:81)(cid:87) (cid:344)(cid:3)(cid:53)(cid:72)(cid:70)(cid:72)(cid:76)(cid:89)(cid:72)(cid:3)(cid:68)(cid:81)(cid:81)(cid:88)(cid:68)(cid:79)(cid:3)(cid:80)(cid:72)(cid:72)(cid:87)(cid:76)(cid:81)(cid:74)(cid:3)(cid:80)(cid:68)(cid:87)(cid:72)(cid:85)(cid:76)(cid:68)(cid:79)(cid:86)(cid:3)(cid:72)(cid:79)(cid:72)(cid:70)(cid:87)(cid:85)(cid:82)(cid:81)(cid:76)(cid:70)(cid:68)(cid:79)(cid:79)(cid:92)(cid:3) Cautionary language regarding forward-looking statements: This annual report to shareholders contains forward-looking statements, which by their nature involve risks and uncertainties. Please refer to TSYS’ Annual Report on Form 10-K filed with the Securities and Exchange Commission for information concerning forward-looking statements, under the caption “Safe Harbor Statement,” and for a description of certain factors that may cause actual results to differ from goals referred to in this report or contemplated by such statements. © 2012 Total System Services, Inc.® All rights reserved worldwide. Total System Services, Inc. and TSYS® are federally registered service marks of Total System Services, Inc., in the United States. Total System Services, Inc., and its affiliates own a number of service marks that are registered in the United States and in other countries. All other products and company names are trademarks of their respective companies. About TSYS At TSYS, (NYSE: TSS), we believe payments should revolve around people, not the other way around.SM We call this belief “People-Centered Payments.SM” By putting people at the center of every decision we make, with unmatched customer service and industry insight, TSYS is able to support financial institutions, businesses and governments in more than 80 countries. Offering merchant payment-acceptance solutions as well as services in credit, debit, prepaid, mobile, chip, healthcare and more, we make it possible for those in the global marketplace to conduct safe and secure electronic transactions with trust and convenience. TSYS’ headquarters are located in Columbus, Georgia, with local offices spread across the Americas, EMEA and Asia-Pacific. TSYS provides services to more than half of the top 20 international banks, and has been named one of the 2012 World’s Most Ethical Companies by Ethisphere. For more information, please visit us at www.tsys.com. NYSE: TSS TSYS® One TSYS Way P.O. Box 2567 Columbus, GA 31902-2567 +1.706.649.2310 www.tsys.com 

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