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Wells Fargo & Company

wfc · NYSE Financial Services
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Ticker wfc
Exchange NYSE
Sector Financial Services
Industry Banks - Diversified
Employees 10,000+
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FY2013 Annual Report · Wells Fargo & Company
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Wells Fargo & Company Annual Report 2013 

The right people. The right markets. The right model.
Serving customers in the real economy. 

3  To Our Owners 

29  2013 Financial Report 

267  Stock Performance 

10  Relationships, Not Transactions 

22  Educating Communities  

 in New Ways 

27  Board of Directors, Senior Leaders 

•  Financial Review 

•  Controls and Procedures 

•  Financial Statements 

•  Report of Independent Registered  

Public Accounting Firm 

 
 
 
Serving customers

in the real economy.
 

What is the real economy? It’s the first-time homebuyer looking 
to buy a home. It’s the bookkeeper who needs to make a deposit 
quickly. It’s the veterinarian who sees her business growing. And 
it’s large companies, too —  like a family business that is one of the 
largest growers and suppliers of produce in the U.S. 

Wells Fargo’s Mindi Weber, who has a background in agriculture, 
works side by side with customers like Fowler Packing Co. 
every day on products and services, from its line of credit to 
treasury management. Co-owner Dennis Parnagian —  whose father 
founded Fowler Packing in 1950 —  said, “Wells Fargo ‘gets it.’ 
They understand our world and our specific needs and challenges. 
Wells Fargo has shown me it is committed to agriculture and 
has the personnel and capabilities to do the job right.” To Weber, 
and all Wells Fargo team members, that means developing deep 
relationships, understanding and serving customers’ needs,  
and helping them succeed financially. 

Wells Fargo’s Mindi Weber with the Parnagian brothers, Randy, Philip, Dennis, and Kenny  |  Fresno, California 

1 

 
 
 
 
John G. Stumpf 
Chairman, President and 
Chief Executive Officer, 
Wells Fargo & Company 

2 

To Our Owners, 

2013 was another great year 
thanks to the dedication of our 
more than 264,000 team members 
working together toward our 
common vision: To satisfy all our 
customers’ financial needs and 
help them succeed financially. 

Our focus on serving customers 
drove outstanding results. 
In 2013, Wells Fargo generated 
record earnings for the fifth 
consecutive year —  in fact, we 
were the most profitable U.S. 
bank —  and ranked as the world’s 
most valuable bank by market 
capitalization. 

Accomplishments like these are no accident. They are 
a result of: 

•	  Having the right people —  team members who work 
together to fulfill our customers’ financial needs. 

•	  Doing business in the right markets —  both domestically 

and internationally. 

•	  Operating the right business model —  businesses 

diversified by opportunity, size, and geography that 
can perform well across a variety of economic and 
interest rate environments. 

We also understand and embrace the critical role we 
play in our customers’ lives and communities. Although 
the U.S. economy is rebounding, it has been a slow and 
uneven recovery with many people continuing to struggle 
to find jobs, start businesses, or save for the future. 

We believe banking —  and Wells Fargo —  is at its best 
when supporting the “real economy” by creating new jobs, 
helping businesses grow, and promoting the financial 
well-being of individuals. For us, this means keeping 
deposits safe, lending responsibly and fairly, helping 
students pay for college and customers plan for their 
financial futures, supplying needed capital to businesses 
of all sizes, and investing in communities. It also 
means instilling confidence in our customers as their 
financial partner —  from providing checking accounts 
and automobile loans to treasury management and 
investment banking services. 

As we have grown over the years, we have never 
lost our focus on the basics of banking —  providing 
our customers products and services when, where, and 
how they need them —  and we’ve never lost touch with 
our roots as a “Main Street” financial provider, even as 
we’ve developed a global reach to support our business 
customers. These roots and our vision provide the 
foundation for Wells Fargo’s continued success. 

Financial results 
In 2013, we enjoyed another strong year. Our net income 
for the year was $21.9 billion, up 16 percent from 2012. 
Diluted earnings per common share rose 16 percent to 
$3.89. Our 2013 revenue of $83.8 billion was balanced 
between net interest income and noninterest income, 
reflecting the strength of our diversified business model. 
Each primary business segment grew net income year 
over year: Community Banking by 21 percent, Wholesale 
Banking by 5 percent, and Wealth, Brokerage and 
Retirement by 29 percent. 

We increased loans and deposits, a good sign 
for the overall economy. Total loans finished 2013 at 
$825.8 billion, up 3 percent from 2012. Loan growth 
occurred across multiple portfolios, including commercial 
loans, mortgages, credit cards, and automobile lending. 
Total deposits reached a record $1.1 trillion, up 8 percent 
from the prior year. 

Credit quality continued to improve as 2013 credit 
losses fell to $4.5 billion, a 50 percent improvement over 
$9.0 billion in 2012. Net charge-offs dropped to their 
lowest levels in recent history —  0.47 percent of average 
loans in fourth quarter 2013, compared with 1.05 percent 
in fourth quarter 2012. 

3 

Our capital also grew and remained well above 
regulatory minimum levels. Our Tier 1 common equity 
at the end of 2013 was $123.5 billion, up 13 percent 
from 2012, resulting in a Tier 1 common equity ratio 
of 10.82 percent under Basel I. Under Basel III capital 
rules, our estimated Common Equity Tier 1 ratio was 
9.76 percent.1 

We also increased returns for our shareholders. Our 
full-year return on assets rose to 1.51 percent, up 10 basis 
points from 2012, and our full-year return on equity was 
13.87 percent, up 92 basis points from 2012. In 2013, we 
returned $11.4 billion to shareholders through dividends 
and share repurchases. We increased our regular 
quarterly dividend by 36 percent, to 30 cents per share, 
and purchased 124 million shares of our common stock 
in 2013. We are further pleased that the market rewarded 
our shareholders, as our common stock price increased 
33 percent in 2013. 

We are proud of what we accomplished in 2013 
because the results reflect how we are helping our 
customers. And we know the road ahead will continue to 
require a strong commitment to our customers and the 
communities we serve. 

Helping individuals and businesses  
in the real economy 
We recognize the struggles many are experiencing in this 
economy and remain committed to doing all that we can to 
help individuals and businesses prosper and succeed. We 
support the real economy in many ways, including enabling 
people to buy new homes, providing needed capital for 
business investment and expansion, and helping consumers 
plan for retirement. 

Creating new homeowners and helping keep people 
in their homes 
Housing is a cornerstone of the economy, and 
homeownership is the foundation of neighborhoods 
large and small. For most people, their home is their 
largest and most important asset. We are proud to be the 
nation’s largest home lender, and every day get to see 
the difference that a home can make in people’s lives and 
in their communities. 

In 2013, we provided financing to 1.5 million consumers 

to purchase homes or refinance existing mortgages. 
Buying a home typically fuels additional spending —  
new furniture, appliances, or renovations —  that benefits 
local businesses and creates jobs. Because of this 
multiplier effect, a housing recovery has led every 
economic recovery in recent history. 

Just as important, we are helping people stay in their 
homes. Wells Fargo is a leader in preventing foreclosures — 
since 2009, we have completed more than 904,000 home 
loan modifications and provided $7.7 billion in principal 

1 For more information regarding our regulatory capital and related ratios determined 
under Basel I and Basel III, please see the “Financial Review – Capital Management” 
section in this Report. 

4 

forgiveness. We also have participated in nearly 1,200 
home preservation events, including hosting 107 of our 
own workshops where we have met one-on-one with 
nearly 45,000 customers facing financial hardships. 

In addition, through Wells Fargo LIFT programs, we 
offer down payment assistance and education to potential 
homeowners in communities most deeply impacted by 
the recession. We have committed $190 million to our 
LIFT programs, and since early 2012, we have provided 
down payment assistance to help more than 5,000 people 
buy homes in 24 markets. In 2013, we expanded our 
assistance through UrbanLIFT,SM a program that awarded 
$11.4 million in grants to local nonprofits to accelerate 
economic recovery and neighborhood improvement 
projects in 25 communities across the U.S. 

Meeting the needs of businesses – small and large 
We know for our economy to fully recover, we need 
businesses to grow and add jobs. Small businesses are 
the growth engines in every community, and as the 
nation’s largest lender to small businesses, we are helping 
business owners every day get the capital and financial 
services they need. 

In 2013, Wells Fargo extended $18.9 billion in new loan 

commitments to small businesses (primarily those with 
annual revenues of less than $20 million), up 18 percent 
from 2012. We were the nation’s largest provider of 
Small Business Administration (SBA) loans based on 
dollar volume for the fifth consecutive year. Wells Fargo 
approved a record $1.47 billion in SBA 7(a) loans during 
federal fiscal year 2013 (October 2012 – September 2013), 
up 18 percent from the prior year. 

We also fund mid-sized and large companies, helping 

them grow both domestically and internationally. 
In 2013, our average commercial and industrial loans 
rose to $188 billion, up 8 percent from 2012. We work 
side by side with these businesses through our extensive 
network of commercial banking offices in all 50 states, 
providing our commercial customers with financial 
services like treasury management, insurance, capital 
finance, asset-based lending, commercial real estate, and 
foreign exchange. We also operate offices in international 
locations —  including Hong Kong, London, Sydney, and 
Toronto —  to meet the global needs of our corporate 
customers and provide services to financial institutions 
around the world. 

Helping people plan and prepare for retirement 
As a leading retirement services provider —  we administer 
about $341 billion in IRA assets and $298 billion in 401(k) 
and institutional retirement plan assets —  Wells Fargo 
understands the importance of investing and saving for 
the future. 

About 10,000 people retire every day, and most are 
expected to live longer in retirement than their parents and 
grandparents. Yet study after study shows that too many 
Americans are not adequately prepared for retirement and 

$18.9

 billion 

face the possibility of outliving their savings, which could 
severely impact our economy. In fact, the Wells Fargo 
Middle Class Retirement Survey released last fall revealed 
that nearly one-half of Americans are not confident they 
will be able to save enough for a comfortable retirement. 
One-third say they will have to work until at least age 80. 

We believe the best way to fill that gap is with 

planning. Wells Fargo is a leader in offering guidance and 
individualized plans for all customers. Our research shows 
that customers with written plans are more confident in 
their ability to live comfortably in their retirement years. 
That is why we continue to promote the benefits of planning 
and offer free online services such as My Retirement Plan,® 
which we introduced in late 2012. 

We also help people understand the importance 
of saving through financial education programs like  
Hands on Banking® and workplace seminars at 
companies for which we manage 401(k) and employee 
retirement plans. 

Road to economic recovery 
While the economic recovery continues to move at a slow 
pace, we believe there are many reasons to be bullish 
in 2014. U.S. companies are known for their innovation —  
a key driver of business competitiveness and long-term 
economic growth —  in everything from biotechnology 
and medical devices to wireless technology, social 
networking, and cloud computing. 

The U.S. also has become a world leader in energy 
production and the use of clean energy sources, which is 
creating new jobs and decreasing our reliance on imports. 
The manufacturing sector continues to improve and 
show signs of sustainable growth. And let’s not forget 
agriculture, which I hold close to my heart as one of 11 
children who grew up on a small family farm in Minnesota. 

In 2013, Wells Fargo extended 
$18.9 billion in new loan 
commitments to small businesses, 
up 18 percent from 2012. 

We are proud to be the nation’s largest agricultural 
business lender. Agricultural production has rebounded 
in America: Today, we export more food than we import, 
and Americans enjoy an affordable and safe food supply. 
The U.S. housing market also is better positioned 
than it was a year ago. Though mortgage rates have 
risen, they remain very low from a historical perspective. 
Traditional buyers are coming back into the market, 
which should allow for more trade-up activity. Demand 
should improve further if labor markets continue to 
stabilize. Demographic factors also should help, as retiring 
baby boomers boost demand for homes in active adult 
communities and retiree markets. 

Full economic recovery will take time, but we can look 

into the future with confidence and a deep appreciation 
of the tremendous opportunities ahead of us. 

Our strategic priorities 
To meet the needs of our customers and help grow the 
overall economy, we will continue to focus on our strategic 
priorities, which create a shared sense of purpose across 
our approximately 90 businesses. Guided by our common 
vision and values, these priorities provide a clear path 
for team members to collaborate across organizational 
borders and focus on serving our customers as one team, 
something we call One Wells Fargo. 

The six priorities are: 
•  Putting customers first 
•  Growing revenue 
•  Managing expenses 
•  Living our vision and values 
•  Connecting with communities and stakeholders 
•  Managing risk 

Putting customers first 
At Wells Fargo we put customers first, in everything 
that we do. Helping customers succeed financially by 
serving all of their financial needs is the very foundation 
of our success. We do that through building long-lasting 
relationships, one customer at a time. That’s why I say 
we are in the relationship business: We start with what 
customers need, not with what we want to provide them. 
We proudly serve the financial needs of more than 
70 million customers and one in three U.S. households. 
Each quarter, we provide about 357,000 new or refinanced 
automobile loans to customers. Each month, we 
provide financing to about 125,000 customers so they 
can purchase homes or refinance existing mortgages. 

5 

 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Our Performance 

$ in millions, except per share amounts 

2013 

2012 

% Change 

FOR THE YEAR 
Wells Fargo net income 
Wells Fargo net income applicable to common stock 
Diluted earnings per common share 
Profitability ratios: 

Wells Fargo net income to average total assets (ROA) 
Wells Fargo net income applicable to common stock to average 

Wells Fargo common stockholders’ equity (ROE) 

Efficiency ratio 1 

Total revenue 
Pre−tax pre−provision profit 2 

Dividends declared per common share 
Average common shares outstanding 
Diluted average common shares outstanding 

Average loans 

Average assets 
Average core deposits 3 
Average retail core deposits 4 

Net interest margin 

AT YEAR−END 
Investment securities 
Loans 
Allowance for loan losses 
Goodwill 
Assets 
Core deposits 3 
Wells Fargo stockholders’ equity 
Total equity 
Tier 1 capital 5 
Total capital 5 

Capital ratios: 

Total equity to assets 
Risk−based capital: 5 
Tier 1 capital 
Total capital 
Tier 1 leverage 5 
Tier 1 common equity 6 
Common shares outstanding 
Book value per common share 
Team members (active, full−time equivalent) 

$ 

21,878 
20,889 
3.89 

$ 

1.51% 

13.87 
58.3 

83,780 
34,938 

1.15 
5,287.3 
5,371.2 

$  804,992 

1,448,305 
942,120 
669,657 

3.39% 

$  264,353 
825,799 
14,502 
25,637 
1,527,015 
980,063 
170,142 
171,008 
140,735 
176,177 

18,897 
17,999 
3.36 

1.41 

12.95 
58.5 

86,086 
35,688 

0.88 
5,287.6 
5,351.5 

775,224 

1,341,635 
893,937 
629,320 

3.76 

235,199 
799,574 
17,060 
25,637 
1,422,968 
945,749 
157,554 
158,911 
126,607 
157,588 

11.20% 

11.17 

12.33 
15.43 
9.60 
10.82 
5,257.2 
29.48 
264,900 

$ 

11.75 
14.63 
9.47 
10.12 
5,266.3 
27.64 
269,200 

16 
16 
16 

7 

7 
— 

(3) 
(2) 

31 
— 
— 

4 

8 
5 
6 

(10) 

12 
3 
(15) 
— 
7 
4 
8 
8 
11 
12 

— 

5 
5 
1 
7 
— 
7 
(2) 

1  The efficiency ratio is noninterest expense divided by total revenue (net interest income and noninterest income). 
2  Pre-tax pre-provision profit (PTPP) is total revenue less noninterest expense. Management believes that PTPP is a useful financial measure because it enables investors and others 

to assess the Company’s ability to generate capital to cover credit losses through a credit cycle. 

3  Core deposits are noninterest-bearing deposits, interest-bearing checking, savings certificates, certain market rate and other savings, and certain foreign deposits (Eurodollar sweep balances). 
4  Retail core deposits are total core deposits excluding Wholesale Banking core deposits and retail mortgage escrow deposits. 
5  See Note 26 (Regulatory and Agency Capital Requirements) to Financial Statements in this Report for additional information. 
6  See the “Financial Review – Capital Management” section in this Report for additional information. 

6 

 
 
 
 
 
Each week, we provide on average about $360 million 
in new credit to small businesses so they can grow. 
And each day, we make it possible for people to pay bills, 
deposit checks, and get the cash they need. In getting 
the essentials right, we earn more opportunities to 
serve our customers. 

We strive to deliver a consistent, value-added 
experience every time a customer interacts with us —  
in person, over the phone, at one of our more than 
12,000 ATMs, online, or through a mobile device. 
Increasingly, customers rely on these interconnected 
channels and expect to conduct business with us in 
multiple ways. For example, while mobile is our fastest-
growing channel with more than 12 million users, many 
of these same customers also want the option of visiting 
a retail bank store to open accounts, transact business, 
or discuss financial matters. 

We will continue to invest in each of our channels 

to provide the most value to our customers. In 2013, 
we added a text receipt option at our ATMs, becoming 
the first bank to offer customers ATM receipts by text 
and email, which is great for the environment. Our online 
banking presence also improved with a new tablet-
friendly home page. And innovative tools in our stores 
help bankers better serve the needs of our customers. 
We also continue to expand our presence on social media 
channels —  Facebook, YouTube, Google+, LinkedIn, 
and Twitter —  to connect and communicate with 
key stakeholders. 

Regardless of the channel that a customer chooses, 

our focus is on providing exceptional service every 
time. We know excellent customer experiences lead to 
more opportunities to increase customer loyalty and 
grow referrals. 

Growing revenue 
Revenue is a key measure of how well we are serving 
existing customers and gaining new ones. When we  
serve customers well, the money we earn is the result.  
We never put the stagecoach ahead of the horses. We view 
ourselves as a growth company and generate revenue 
across a diverse set of businesses —  from traditional 
banking to brokerage to capital markets —  in controlled 
and sustainable ways that reflect our risk tolerance. 

We clearly benefited from our diversified business 

model in 2013. While rising long-term interest rates 
slowed refinance volume and impacted our mortgage 
revenue, we experienced growth in other businesses 
such as asset-backed finance, asset management, capital 
markets, commercial real estate, corporate banking, 
credit cards, retail brokerage, small business lending, 
and treasury management. 

Another key gauge of how we are satisfying the needs 
of our customers is how many products they have with us. 
In fourth quarter 2013, the average Retail Bank household 
had 6.16 Wells Fargo products, up from 6.05 in fourth 

quarter 2012, while our average Wholesale Banking 
household had 7.1 products, and our average Wealth, 
Brokerage and Retirement household had 10.42 products. 
In 2014, we will continue to look for opportunities 

to deepen relationships with customers and grow 
revenue. Two areas of particular focus include earning 
more business from our affluent customers (those with 
$100,000 or more in deposits and/or investable assets) 
and growing our credit card portfolio. 

•	  About 6 million of our Retail Bank households 

hold significant investments or deposits at other 
companies. We are starting to serve more of these 
customers’ financial needs through the Community 
Bank and our brokerage business, Wells Fargo 
Advisors, as we work together to expand affluent 
customer relationships. 

•	  We also continue to increase the portion of retail 
households with a Wells Fargo credit card, which 
was 37 percent at the end of 2013, up from 33 percent 
in 2012. We have a number of credit card strategies 
in place, including expanded rewards and innovative 
partnerships with Visa and American Express. 

Managing expenses 
Managing expenses means that every dollar we spend is 
aligned with our vision and priorities. This ensures we 
are spending money on the right things, investing in the 
right technologies and products, and focusing on our 
customers. Managing expenses well allows us to realize 
the full benefits of our size and scale without diminishing 
customer experiences or increasing operational risk. 

One measure we track closely is our efficiency ratio 
(how much expense we incur for every dollar of revenue 
we earn). In 2013, our efficiency ratio was 58.3 percent, 
an improvement of 20 basis points from 2012 and within 
our target range of 55 to 59 percent. 

Some of the ways we managed expenses in 2013 
included aligning personnel costs with demand in rate-
sensitive businesses like mortgage and making more 
efficient use of our real estate. Since 2009, we have 
reduced our total real estate space by 15 percent —  from 
112 million square feet to about 95 million square feet. 
One example is in Chicago, where last year we 
consolidated about 40 Wells Fargo businesses and 700 
team members across several downtown buildings into 
a new, state-of-the-art regional headquarters at the 
Chicago Mercantile Center.
  We also continue to make efficient use of our retail 
bank store space without sacrificing personal service. 
We love our network of approximately 6,200 retail bank 
stores and the convenience and individual attention 
they provide our customers. In 2013, we began to grow 
the number of bank stores in supermarkets in the East, 
joining about 460 such stores in our Western markets. 

7 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
for lesbian, gay, bisexual, and transgender employees,  
and by Essence magazine as one of the top places to work 
for African American women. 

We also focus on how we serve diverse markets. Last 
year, we formed a Korean division in Wholesale Banking, 
announced a goal to lend a cumulative $55 billion to 
women-owned businesses by the year 2020, and produced 
marketing that reflected the people and cultures we serve, 
including a TV ad for the Asian market that was honored 
by the Association of National Advertisers. 

Connecting with communities and stakeholders 
Our reputation will continue to be one of our most 
important assets, influenced by what we do and how 
we connect with our communities and stakeholders. 
We appreciate that public sentiment toward the nation’s 
largest financial institutions is still a challenge, and 
we continue to work hard to rebuild trust. Across the 
industry, mistakes clearly were made leading up to 
the financial crisis of 2008, as some competitors put 
profits before their customers’ interests. 

While Wells Fargo didn’t do everything right, we did 

do many things right. We avoided the risky practices 
that hurt other banks during the financial crisis, and we 
consistently focused on responsible, traditional banking 
practices that customers and communities expect and 
rely on. Over the past several years, a number of new 
industry reforms and regulations have been put in place 
to create a safer and stronger financial services industry, 
and we are committed to the spirit and specifics of 
these requirements. 

Wells Fargo continues to actively support the 
revitalization and growth of the economy, including 
in our hardest-hit communities. In 2013, Wells Fargo 
contributed $275.5 million to 18,500 nonprofits nationwide. 
I was especially pleased that we ranked at the top of 
The Chronicle of Philanthropy’s 2013 ranking of most 
philanthropic companies (based on 2012 giving), even 
though we are not the largest company (25th on the 
Fortune 500 list of America’s largest companies). 
Team members drive our connection with 

communities and stakeholders. In 2013 alone, they 
contributed a record $89 million to schools, charitable 
organizations, and other nonprofit groups, up 13 percent 
from 2012. Team members also volunteered 1.69 million 
hours in 2013 —  doing everything from helping children 
learn to read in local schools to serving food at homeless 
shelters —  in their communities, up 13 percent from 
2012. United Way Worldwide recognized Wells Fargo for 
having the nation’s No. 1 United Way campaign for the 
fifth consecutive year, based on 2013 giving. 

In 2013, we recognized the 20th anniversary of the 
Wells Fargo Housing Foundation, and we completed the 
5,000th home built by team member volunteers —  all in 
support of affordable housing and community revitalization. 
As part of our support to military veterans, we donated 
86 homes in 2013 to wounded warriors. 

Our vision and values set us 
apart from our competitors. 
They form the basis of our culture 
and define who we are. 

In addition, we began testing a new retail bank store 

format that is about 1,000 square feet, roughly a third 
of the size of a typical new store. In 2013, we opened 
the first of these stores in the NoMa neighborhood in 
Washington, D.C. These stores can be located in smaller 
spaces while still providing personalized service and 
technologies like wireless devices and large-screen ATMs. 
We are evaluating this concept and will determine the 
next steps as part of our overall retail bank store strategy. 

Living our vision and values 
Our vision and values set us apart from our competitors. 
They form the basis of our culture and define who we 
are. It’s through our vision and values that we operate as 
one team. It’s not about I, me, and mine; it’s about we, us, 
and ours. We say “team members” and not “employees” 
because we view our team members as resources to be 
invested in, not expenses to be managed. It’s why we train 
our leaders to coach and inspire team members and work 
together —  as One Wells Fargo —  to achieve our vision. 
I keep my 41-page Vision & Values booklet close by, 

and I know many of our team members do as well.  
But it’s not the words in the document that are important. 
It’s how we embody these words in all that we do —  
for fellow team members, customers, communities, 
and shareholders. 

One core value is our commitment to diversity and 
inclusion. We attract and retain diverse team members 
and serve a diverse customer base, but we realize there 
is always more that can be done. 

As chair of our enterprise Diversity and Inclusion 
Council, I am committed to our company’s efforts to 
embrace and promote diversity in all aspects of our 
business, at all levels of our company. That is why I was 
pleased to see seven of our senior-most female leaders 
recognized last year by American Banker in its annual 
“Most Powerful Women in Banking” issue, and Wells Fargo 
named by DiversityInc magazine as the top company 

8 

 
 
  
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
In appreciation 
In April 2013, Nicholas G. Moore retired from our board 
of directors after seven years of service to our company. 
Nick provided outstanding leadership as a member of the 
board and chair of the Audit and Examination Committee. 

Also in April 2013, Philip J. Quigley retired after 
19 years on the board. Phil served on and chaired many 
committees, and as lead director from 2009 to 2011, he 
provided distinguished leadership and insight, which 
were key to Wells Fargo’s success during a critical time. 
We thank both Nick and Phil for their long-standing 

service and contributions to Wells Fargo, and we wish 
them all the best. 

We also welcomed James H. Quigley to our board 
in October 2013. Jim is CEO emeritus and a retired partner 
of Deloitte, and we are fortunate to benefit from his 
more than three decades of broad leadership experience 
and extensive audit, financial reporting, and risk 
management expertise. 

I want to thank all of our stakeholders —  board 

members, team members, customers, communities, and 
shareholders —  for helping make 2013 an outstanding 
year. I also want to recognize the five-year anniversary of 
Wells Fargo’s merger with Wachovia, which we celebrated 
at the end of 2013. I could not be more proud of where our 
company is today and all of our wonderful team members 
who live by our vision and values and work together to 
help our customers achieve financial success. 

As we look forward, we are confident in our abilities 

to serve changing customer needs and contribute to 
the economic recovery. We believe we have the right 
people on our team, are in the right markets, and operate 
the right business model —  one that is diversified and 
positioned to perform well across various economic 
cycles. And we are optimistic about the future for our 
customers, communities, and country. 

John G. Stumpf 
Chairman, President and Chief Executive Officer 
Wells Fargo & Company 

In addition, we are supporting environmental  
efforts in our communities. Since 2012, we have provided 
more than $12 billion toward green building and 
development initiatives, wind and solar projects, and other 
environmental opportunities as part of our commitment 
to provide $30 billion of environmental financing by 2020. 
We also continue to reduce the environmental impact of 
our operations, increase our energy efficiency, and decrease 
waste. Since 2009, customers have completed more than 
1.1 billion paperless ATM transactions, saving an average of 
475 printed ATM receipts per minute. That is enough paper 
to circle the earth’s circumference nearly three times —  
approximately 73,000 miles! 

Managing risk 
For more than 160 years, Wells Fargo has been in the risk 
management business. Our risk management practices 
enabled us to emerge from the 2008 financial crisis in far 
better shape than many of our competitors. 

We are increasing investments in our already strong 
risk management practices and in other vital areas such 
as cybersecurity. Our track record and risk management 
focus allow customers to have confidence in our ethical 
standards and our ability to make good decisions. Each day, 
we work hard to ensure that appropriate controls are 
in place to reduce risks to our customers, maintain and 
increase our competitive market position, and protect 
Wells Fargo’s long-term safety, soundness, and reputation. 

Although we have seen a lot of change over the 

years, the fundamentals of our risk management culture 
remain the same. We are guided by seven core risk 
management principles: 

• 

• 

• 

	Relationship focus. Take only as much risk as is 
appropriate to efficiently, effectively, and prudently 
serve our customers. 

	Understanding risk. Take only risks that we 
clearly understand. 

	Reputation. Do not engage in activities or business 
practices that could cause permanent or irreparable 
damage to our reputation. 

• 	 Price for risk. Price our business to cover risk to 

capital and retain risk only if priced for a sufficient 
risk-adjusted return. 

• 

• 

• 

	Conservatism. Strive to grow our company, but do so 
only in a way that supports our long-term goals and 
does not compromise our ability to manage our risk. 

	Operational excellence. Maintain the infrastructure, 
systems, processes, and compliance programs that 
support the financial success of our customers. 

	Clear accountability. Ensure our lines of business have 
primary accountability for risk, while our Corporate 
Risk group provides oversight at the enterprise 
level. Our Corporate Audit group provides an 
independent, objective view to evaluate and improve 
the effectiveness of our risk management processes. 

9 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Relationships,
not transactions. 

In Ames, Iowa, when residents need a Honda car or Nissan truck, 
they think of Lithia Motors, Inc. The dealership’s general manager, 
Mike Gougherty, is passionate about how his team serves customers 
and also about receiving outstanding customer service from their 
relationship with Wells Fargo Dealer Services. 

Wells Fargo’s Robert Lyles manages the Regional Business Center 
in Omaha, Nebraska, which is one of 54 across the U.S. They keep 
Wells Fargo credit and loan decisions as close to car dealers and 
customers as possible. Such local knowledge is why Lithia knows 
it can count on Wells Fargo Dealer Services to provide a broad 
spectrum of financing options during any economic cycle. 

Gougherty said, “I like the fact that, if needed, we can talk about 
the people behind a car deal, because it’s all about relationships, 
not transactions.” He also knows Lithia can count on Wells Fargo 
for cash management, real estate lending, and other services 
that help the business operate more efficiently. 

Wells Fargo Dealer Services helped finance transportation for 
1.2 million Americans in 2013 and is the top used-car and overall 
auto lender (excluding leases) in the U.S. 

Wells Fargo’s Robert Lyles (left) with Mike Gougherty  |  Ames, Iowa 

10 

 
 
 
 
 
11 

“Excellent service is what is 
most important … and I get that
from Wells Fargo.” 
No two days are alike at the Canal Road Animal Hospital 
in Orange Beach, Alabama, where Julianna Taylor 

tends to patients like Peanut the pig and a rescue cat 

named Sebastian —  all while running the business side 

of things, too.
 

For those reasons and more, Taylor said she’s glad 
to have the right bank behind her at work and at home —  
the same bank that serves more than 1,500 small 
businesses in her home county of Baldwin and millions 
more across the U.S. 

“I was unhappy with my previous bank, and Wells Fargo 
offers all the financial services I need,” said Taylor, who 
said being an animal doctor is the only thing she’s ever 
wanted to do. “Excellent service is what is most important 
for a bank to provide, and I get that from Wells Fargo, 
whether it’s on my home mortgage or a loan to expand 
my business.” 

Wells Fargo District Manager Brian Murphy said, 
“As a national bank, we’re able to provide a wide variety 
of financial products to our customers, but we do that 
with the decision making and service of a local bank.” 
For example, Wells Fargo financed the purchase of new 
equipment and technology that allows Taylor’s customers 
to pay by credit or debit card. 

Now Taylor is ready for the next step in the business 

she founded in 2002 —  building an addition on land
 
Wells Fargo helped her buy. “The extension to my
 
existing building will allow me to expand the services 

I offer my clients and patients.”
 

Julianna Taylor  |  Orange Beach, Alabama 

12 

 
  
 
 
  
 
 
 
 
 
 
13 

14 

“To have something that’s yours,
it makes a big difference.” 
Buying your first home can be daunting, and connecting 
with a lender that cares — and can help —  makes all 
the difference. Pamela Sanford found that connection 
at Wells Fargo. 

Sanford and her partner attended a first-time homebuyer
 
workshop organized by the Chicago Urban League 

and supported by Wells Fargo. After the class, they
 
approached the Wells Fargo Home Lending team with 

some questions. “We’d been working with someone else,”
 
she said, “but Wells Fargo seemed to have all the 

information about down payment assistance programs.”
 
Once they chose to work with Wells Fargo, Sanford said,
 
“Any questions we had, they would have the answer 

or find the answer.”
 

Now, several months and many conversations later, the 
couple is living in their new home. “We needed to do this 
for us. To have our own space, and to have something 
that’s yours, it makes a big difference. We’re enjoying 
every bit of it,” she said. 

Wells Fargo continues to support homebuyer education 
with the Chicago Urban League. “It’s really rewarding 
to help people buy that first home,” said Peter de Jong, 
branch manager for the mortgage team in Oak Lawn, 
a community outside the city. “Our office and team 
members serve many residents in the greater Chicago 
area. We pride ourselves on being knowledgeable about 
mortgage down payment assistance programs that help 
residents achieve the dream of homeownership. But most 
important, we enjoy helping inspire residents to make 
the commitment to buy a home in their community!” 

Andrea L. Zopp, president and CEO of the Chicago 

Urban League, said, “Homeownership remains the 

foundation of building wealth and strengthening 

communities. We’re grateful to Wells Fargo for their 

partnership and for supporting the league’s efforts 

to guide people into homes they can afford.”
 

Pamela Sanford  |  Chicago, Illinois 

15 

 
 
 
 
 
 
 
 
 
 
 
“Wells Fargo helps us so we can
focus on our customers.” 
Running a retail business requires perseverance —  
and support you can count on. Wells Fargo has provided 
that support for Urban Outfitters, Inc., for 25 years. 

Urban Outfitters, Inc., which operates the brands 
Anthropologie, Free People, Urban Outfitters, Terrain, 
and BHLDN, is a specialty retailer headquartered in 
Philadelphia that requires a variety of financial products 
and services. Wells Fargo Relationship Manager Stephen 
Dorosh said, “We support Urban Outfitters across their 
brands, at their stores and corporate offices, and around 
the globe. We provide a range of products and services, 
including treasury management, a commercial card 
program, depository accounts, a revolving line of credit, 
and more.” 

Wells Fargo also provides international banking services 
in London and Canada while the Hong Kong office does 
letter of credit processing. “Urban Outfitters has a unique 
and laid-back culture,” Dorosh said. “We go where the 
company goes, and we take the time to get to know their 
business and their needs.” 

One example is the commercial card program with 
the CEO Mobile® service. Wells Fargo previewed the 
service with the company, and now Urban Outfitters’ 
Anna DeMarco, card services administrator, uses the 
CEO Mobile service to take care of critical transactions 
that can’t always wait until she’s back at her desk. 
“Wells Fargo helps us so we can focus on our customers,” 
she said. 

That kind of business support lets the company focus 
where it needs to: on its people, its brand, and its customers. 
“We have always appreciated Wells Fargo’s approach to 
the relationship. Our success is based upon our ability to 
understand our customers and connect with them on an 
emotional level while delivering compelling and distinct 
products,” said Frank Conforti, chief financial officer 
for Urban Outfitters. 

Joshua Benson, Urban Outfitters store associate  |  Philadelphia, Pennsylvania 

16 

 
 
 
 
 
 
17 

18 

“I bank with Wells Fargo because

of the people. It’s high-tech with

the personal touch.” 
Wells Fargo is putting technology to work to help 
customers like Thiri Einsi, a bookkeeper in Seattle. 
Einsi works for a restaurant in the bustling South Lake 
Union neighborhood. And her local Wells Fargo store —  
on the high-tech campus of Amazon.com — combines 
old-fashioned service with new technology to provide 
top customer experience. 

The store has a largely paperless workflow and offers 

customers three choices: self-service, assisted service,
 
or full service. That suits Einsi just fine. “I love all the 

technology,” she said, “and I’ve used all three options. 

But I bank with Wells Fargo because of the people. 

It’s high-tech with the personal touch.”
 

For example, tellers have scanners to image checks. 

So when Einsi is in a hurry and needs to deposit several 

checks, the teller simply asks her to swipe her debit card
 
in the PIN pad and tap the screen.
 

Like all Wells Fargo stores, South Lake has smart 

ATMs with shortcuts that remember customers’ frequent
 
transactions. But that’s not all. Customers at this store 

can access Wells Fargo mobile, or any site on the internet, 

through a complimentary Wi-Fi hotspot. And the bankers
 
here have secure wireless tablets.
 

Store Manager Michael Kleckner said, “Tablets help to 

enhance the customer experience and really show how 

we’re using technology to empower people.”
 

Clio Tarazi of Santa Rosa, California, agrees. While using 
the Wells Fargo ATM in her neighborhood, Tarazi was 
delighted to see a “Happy Anniversary” message noting her 
39 years as a customer. The personal message on the ATM 
screen “evoked memories of my father who helped me 
open my first checking account before I went to college. 

“It really showed how technology can humanize an 

ATM experience,” she said.
 

Thiri Einsi with Wells Fargo’s Michael Kleckner  |  Seattle, Washington 
Clio Tarazi  |  Santa Rosa, California 

19 

 
 
 
 
 
 
 
 
 
 
 
“Richard is like a brother to us, 
and Wells Fargo has always
helped us succeed.” 
Long-term relationships are a Wells Fargo hallmark. 
And working together has paid off for Lord Daniel 
Sportswear of Sunrise, Florida, which has thrived in 
the competitive apparel business for 60 years —  and 
been a Wells Fargo customer for more than 50. In fact, 
Wealth Management’s Richard Sanz has worked with 
three generations of owners, starting with the late 
Marcus (“Moe”) Stern, who founded the business, son 
Steve Stern, and now grandson Brett Stern. 

Steve said, “Richard is like a brother to us, and 

Wells Fargo has always helped us succeed. We meet 

with him regularly to discuss our financial needs.” 

Wells Fargo provides commercial banking services 

for Lord Daniel Sportswear, and the Sterns use 

Wells Fargo for their personal banking needs.
 

Sanz said, “It’s a beautiful story of a hardworking family 
who started a small business and built it to take care 
of their family over the years. Moe took great pride in 
watching the business grow along with his family.” 

Lord Daniel Sportswear designs, manufactures, 

and sells a range of apparel, most notably a line of 

U.S. flag shirts that are sold online and at retail shops, 
including the White House gift shop. It also makes 
banded-bottom shirts sold at retailers such as Kohl’s, 
J.C. Penney, and Sears. 

Steve credits customer service as a key reason 
for long-term business success. “Wells Fargo has 
tremendous customer service, and we’re a customer 
service company, too! We find it’s little things, like 
speaking with customers after they place an order, 
that set us apart.” 

Steve Stern (left) with Wells Fargo’s Richard Sanz  |  Sunrise, Florida 

20 

 
 
 
 
 
 
21 

Educating communities
in new ways. 

Wells Fargo wants every community we are in to be better because 
of our presence there. And now, for the first time, we are collaborating 
with an entire school district to use our Hands on Banking® financial 
education program as part of the curriculum for students. 

In conjunction with the Missouri Council on Economic Education, 
the Hands on Banking curriculum for teens is being incorporated 
into social studies classes at 13 St. Louis public middle schools. 
“The information will fit in well with our economics curriculum,” 
said John Swanston, a seventh-grade social studies teacher at Lyon 
Academy. “I’m excited to see my students learn this.” Mike English, 
CEO of the Missouri Council on Economic Education, said, “I think 
this program could be a good fit for schools throughout the state.” 

The Hands on Banking program is free and not affiliated with 
any product. It is designed to teach money and credit basics to kids, 
adults, entrepreneurs, seniors, and members of the military. The 
handsonbanking.org site reaches thousands of users each year in 
more than 190 countries. 

John Swanston  |  St. Louis, Missouri 

22 

 
 
 
 
23 

24 

“This will give our children a
place to run around and just
enjoy their new life.” 
U.S. Navy veteran Deramichaelous Daniels and his 
family have a new home in the Atlanta area, thanks in 
part to a property donated by Wells Fargo. “Everything 
lately has felt like such an uphill battle, and this is the 
best news that we’ve had since I left the Navy,” he said. 

Those who serve in uniform sometimes face challenges
 
upon returning home, including navigating the 

complexities of managing credit. Efforts like the one 

organized by SERKET Racing, Wells Fargo, and the 

nonprofit Operation Homefront are helping.
 

“Too many of our veterans are struggling to make 
ends meet,” said Mark Llano, who founded the SERKET 
Racing team and is also the team’s driver. Llano’s 
company, Source One Distributors, Inc., is a Wells Fargo 
Capital Finance customer. SERKET Racing joined 
with the military nonprofit Operation Homefront and 
Wells Fargo in 2013 to award homes to veterans at 
three race events. 

“This will provide us with such an amazing opportunity 
and will give our children a place to run around and just 
enjoy their new life,” said Daniels. “We have discussed 
owning a home since getting married.” 

All told, Wells Fargo made 86 home donations to veterans 
in 2013 through nonprofits like Operation Homefront. 
It’s a model of success: Each veteran who receives a 
home lives there for a trial period —  paying no rent or 
mortgage —  but is required to attend financial education 
courses. At the end of the trial period, the veteran 
receives the deed to the home free and clear. 

In 2012, Wells Fargo committed $35 million to military 
service members and veterans, including $30 million in 
real estate owned property donations committed over 
three years to qualifying nonprofits that serve military 
service members and veterans. 

Deramichaelous and Mistie Daniels with children  |  Marietta, Georgia 
Mark Llano  |  Atlanta, Georgia 

25 

 
 
 
 
 
Corporate Social Responsibility Highlights 

We focus on investing our resources in the areas our team members, customers, and communities 
tell us they care about most. Here are a few highlights from our five strategic areas, and 
we invite you to read our 2013 Corporate Social Responsibility Report to learn more. 

Community investment 
We provide human and financial 
resources to help build strong 
communities. 

Environmental sustainability 
We focus on integrating 
environmental mindfulness into our 
products, services, and operations. 

Product and service responsibility 
We offer all customers responsible 
financial advice and solutions for 
now and the future. 

Team member engagement 
We support our team members 
professionally, financially, 
and personally. 

Ethical business practices 
We ensure all business functions  
run responsibly and ethically. 

Philanthropy 
Invested $275.5 million in 18,500 nonprofits

Community development 
loans & investments 

 Community 
development: 31%
 Education: 30% 
Human services: 19%
 Environment: 8% 
Arts & culture: 6%
 Civic: 6% 

$5.97 billion in 2013 

Environmental grants 

Environmental loans & investments 

$ 8.0 million in 2012 
$21.8 million in 2013 

More than 

$12 billion
 

in environmental financing 
in 2012 – 2013 

Homeownership 

Small business lending 

5,000+ new homeowners helped with 

$190 million
 

in down payment assistance,  
program support, and local initiatives 
through Wells Fargo LIFT programs  
in 24 housing markets in 2012 – 2013 

$18.9 billion
 

in new loan commitments to small 
businesses across the U.S. in 2013 

Team member giving 

Volunteerism 

$89 million 

in donations pledged in 2013 

Training 

99.96%
 

of eligible team members completed 
the Code of Ethics and Business 
Conduct annual training in 2013 

1.69 million hours in 2013 

To learn more 
Coming soon, our 2013 Corporate 
Social Responsibility Report  
www.wellsfargo.com/about/csr/reports/ 

Wells Fargo & Company Corporate Social Responsibility Report 2013 

The right people. The right passion. The right focus. 
Serving communities in the real economy. 

26 

 
 
 
 
Board of Directors
 

John D. Baker II  1, 2, 3 
Executive Chairman 
Patriot Transportation Holding, Inc. 
Jacksonville, Florida 
(Transportation, real estate 
management) 

Elaine L. Chao  3, 4 
Former U.S. Secretary of Labor 
Washington, D.C. 
(U.S. government) 

John S. Chen 6 
Executive Chair, CEO 
BlackBerry Limited 
Waterloo, Ontario, Canada 
(Wireless communications) 

Lloyd H. Dean  2, 5, 6, 7 
President, CEO 
Dignity Health 
San Francisco, California 
(Healthcare) 

Susan E. Engel  3, 4, 6 
Retired Chief Executive Officer 
Portero, Inc. 
New York, New York 
(Online luxury retailer) 

Enrique Hernandez Jr.  1, 2, 4, 7 
Chairman, CEO 
Inter-Con Security Systems, Inc. 
Pasadena, California 
(Security services) 

Donald M. James  4, 6 
Chairman, CEO 
Vulcan Materials Company 
Birmingham, Alabama 
(Construction materials) 

Cynthia H. Milligan  2, 3, 5, 7 
Dean Emeritus 
College of Business Administration 
University of Nebraska –  
Lincoln, Nebraska 
(Higher education) 

Federico F. Peña  1, 2, 5 
Senior Advisor 
Vestar Capital Partners 
Denver, Colorado 
(Private equity) 

James H. Quigley  1, 7 
CEO Emeritus 
Deloitte 
New York, New York 
(Audit, tax, financial advisory) 

Judith M. Runstad  2, 3, 4, 7 
Of Counsel 
Foster Pepper PLLC 
Seattle, Washington 
(Law firm) 

Stephen W. Sanger *  5, 6, 7 
Retired Chairman, CEO 
General Mills, Inc. 
Minneapolis, Minnesota 
(Packaged foods) 

John G. Stumpf 
Chairman, President, CEO 
Wells Fargo & Company 

Susan G. Swenson  1, 5 
Retired President, CEO 
Sage Software – North America 
Irvine, California 
(Business software and 
services supply) 

Standing Committees 

1.  Audit and Examination 
2.  Corporate Responsibility 
3.  Credit 
4. Finance 
5.  Governance and Nominating 
6. Human Resources 
7.  Risk 

*  Lead Director 

Executive Officers, Corporate Staff
 

Wells Fargo Operating Committee 
pictured (left to right):  
James M. Strother, David A. Hoyt, 
Carrie L. Tolstedt, Kevin A. Rhein, 
Timothy J. Sloan, Avid Modjtabai, 
John G. Stumpf, David M. Julian, 
David M. Carroll, Michael J. Heid, 
Patricia R. Callahan, and  
Michael J. Loughlin 

John G. Stumpf 
Chairman, President 
and CEO * 

Paul R. Ackerman 
Treasurer 

Caryl J. Athanasiu 
Chief Operational 
Risk Officer 

Anthony R. Augliera 
Corporate Secretary 

Karl E. Byers 
Chief Enterprise Risk Officer 

Patricia R. Callahan 
Chief Administrative 
Officer * 

Jon R. Campbell 
Government and 
Community Relations 

David M. Carroll 
Wealth, Brokerage 
and Retirement * 

Christi Deakin 
Corporate Strategy 

Hope A. Hardison 
Human Resources 

Michael J. Heid 
Home Lending * 

Bruce E. Helsel 
Corporate Development 

Richard C. Henderson 
Corporate Properties 

David M. Julian 
Chief Auditor 

Richard D. Levy 
Controller * 

Michael J. Loughlin 
Chief Risk Officer *
 

Avid Modjtabai 
Consumer Lending * 

Jamie Moldafsky 
Chief Marketing Officer 

Kevin D. Oden 
Chief Market and 
Institutional Risk Officer 

Yvette R. Hollingsworth 
Chief Compliance Officer 

Kevin A. Rhein 
Chief Information Officer * 

David A. Hoyt 
Wholesale Banking * 

Joseph J. Rice 
Chief Credit Officer 

* “ Executive officers” according to Securities and Exchange Commission rules 

James R. Richards 
Bank Secrecy Act Officer and 
Head of Financial Crimes 

Charles D. Roberson 
Enterprise Efficiency & 
Global Services 

James H. Rowe
 
Investor Relations

Eric D. Shand 
Chief Loan Examiner 

Timothy J. Sloan 
Chief Financial Officer * 

James M. Strother 
General Counsel * 

Oscar Suris 
Corporate Communications 

Carrie L. Tolstedt 
Community Banking * 

27 

 
Senior Business Leaders
 

COMMUNITY BANKING 
Group Head 
Carrie L. Tolstedt 

Business Banking Group 
Hugh C. Long 

David L. Pope, Business Banking Sales 

and Service
 

Debra B. Rossi, Merchant Services
 
David J. Rader, SBA Lending
 

Deposit Products Group 
Kenneth A. Zimmerman 

Daniel I. Ayala, Global Remittance Services 
Edward M. Kadletz,  

Debit and Prepaid Products 

Customer Connection 
Diana L. Starcher 

Digital Channels Group 
James P. Smith 

Regional Banking 
Regional Presidents 
Paul W. “Chip” Carlisle, Southwest 
John T. Gavin, Dallas-Fort Worth 
Glenn V. Godkin, Houston 
Lisa J. Riley, New Mexico/Western Border 
Jeffrey Schumacher, Central Texas 
Kenneth A. Telg, Greater Texas 
Don Kendrick, Business Banking 

Gerrit van Huisstede, Western Mountain 

Kirk V. Clausen, Nevada 
Pamela M. Conboy, Arizona/Idaho 

Don M. Melendez, Idaho
 
Joseph C. Everhart, Alaska
 
Greg A. Winegardner, Utah
 
Patrick G. Yalung, Washington
 
Dean Rennell, Business Banking
 

Laura A. Schulte, Eastern 
Scott Coble, Florida
 

Joe A. Atkinson, South Florida
 
David Guzman, Greater Tampa Bay
 
Derek Jones, Greater Gulf Coast
 
Larisa F. Perry, Central Florida
 
Kelly A. Smith, North Florida
 

Darryl G. Harmon, Southeast
 

Leigh Vincent Collier, Mid-South
 
Michael S. Donnelly, Atlanta
 
Chadwick A. (Chad) Gregory, 


Greater Georgia 
Pete Jones, Mid-Atlantic
 

Andrew M. Bertamini, Maryland
 
Glen M. Kelley, Greater Virginia
 
Michael L. Golden,  


Greater Washington, D.C. 

Deborah E. O’Donnell, Western Virginia 

Stanhope A. Kelly, Carolinas
 
Kendall K. Alley, Charlotte
 
Jack O. Clayton,  


Triangle/Eastern North Carolina
 

Leslie L. Hayes,  


Western/Triad North Carolina
 

Forrest R. (Rick) Redden III, 


South Carolina
 
Michelle Y. Lee, Northeast
 
Frederick A. Bertoldo,  

Northern New Jersey 

Lucia Gibbons, Business Banking 
Joseph F. Kirk,  

New York and Connecticut 

Gregory S. Redden,  

Greater Philadelphia, Delaware 

Brenda K. Ross-Dulan,  
Southern New Jersey 

Gregory S. White, Greater Pennsylvania 

Shelley Freeman, Affluent Segment and 

Customer Experience Executive 

28  

Lisa J. Stevens, Pacific Midwest 

Michael F. Billeci, San Francisco Bay Area 

Commercial Banking 
Perry G. Pelos 

John C. Adams, Northwest Region 
Lisa J. Finer, Bay Area Division 
Eric C. Houser, Technology Division 
Mary A. Knell, Washington and  
Western Canada Division 

Tim M. Billerbeck, Business Development 
Dave R. Golden, Mountain Division 
Lisa N. Johnson, Midwest Division 
Paul D. Kalsbeek, Southern Region 

Samuel J. Belk, MidSouth Division 
Jonathan C. Homeyer,

South Texas Division 

Laura S. MacNeil, North Texas Division 
Bradley S. Marcus, Georgia Division 
Rich J. Kerbis, Commercial Banking Credit 
John P. Manning,

Southern California Division
 
Laura S. Oberst, Central Division
 
Rob C. Yraceburu,  


Food & Agribusiness Division 
MaryLou Barreiro, Specialty Finance 

Carlos E. Evans, Eastern Region 

Michael J. Carlin,  

Government Banking Credit 

Jim E. Fitzgerald, Northeast Division 
Stan F. Gibson, Carolinas Division 
Howard M. Halle, Florida Division 
Marybeth S. Howe, Great Lakes Division 
Edmond O. Lelo, Mid-Atlantic Division 
Susanne Svizeny, Pennsylvania, Delaware 

and Eastern Canada Division 

Commercial Real Estate 
Mark L. Myers 

William M. Cotter, Northeast Region 
Christopher J. Jordan, Hospitality Finance

and Senior Housing 

Michael F. Marino, 

Southern California Region 

Robin W. Michel, Southwest Region and 

Homebuilding Banking 

Jeff C. Reed, Portfolio Management 
Rex E. Rudy, REIT Finance 
William A. Vernon, Midwest, Southeast, 
International Region and Real Estate 
Merchant Banking 

Cynthia Wilusz Lovell, Northwest Region 

Corporate Banking Group 
J. Michael Johnson 

J. Nicholas Cole, Wells Fargo Restaurant 

Finance; Gaming Division 

James D. Heinz, U.S. Corporate Banking 
Kyle G. Hranicky, Energy Group;  

Power & Utilities Group 

John R. Hukari, Equity Funds Group 
Brian J. Van Elslander,  

Financial Sponsors Group 

Daniel P. Weiler,  


Financial Institutions Group
 

Insurance Group 
Laura L. Schupbach 

Kevin M. Brogan, Property and Casualty
National Practice and Special Risk 

Michael P. Day, Rural Community 

Insurance Services, Inc. 

Laurie B. Nordquist, Personal and  

Small Business Insurance 

Kevin T. Kenny, Insurance Brokerage 

and Consulting 

Tim Prichard, Employee Benefits 

National Practice 

H David Wood, Insurance Operations 

Wendy L. Haller, Peninsula 
Gregory L. Morgan, North Bay 

Tracy Curtis, Oregon 
James W. Foley, Greater Bay Area
 
Robert F. Ceglio, Mount Diablo
 
Jeff Rademan, Santa Clara Valley
 
Micky S. Randhawa, East Bay
 

David A. Galasso,  

Northern and Central California 
Reza Razzaghipour, Pacific Coast 

David R. Kvamme, Great Lakes 
Mary Bell, Indiana, Ohio 

Frank Newman III, Rocky Mountain 
Joy N. Ott, Montana, Wyoming 

Donald J. Pearson, Great Plains 

Kirk L. Kellner,  

Kansas, Missouri, Nebraska 

Daniel P. Murphy,

North Dakota, South Dakota 
John K. Sotoodeh, Los Angeles Metro,

Orange County 
Ben F. Alvarado, Orange County 
Marla M. Clemow, Los Angeles Metro 
David Dicristofaro, Greater Los Angeles 

Kim M. Young, Southern California 
Don Fracchia, Business Banking 
Dana Reddington, Business Banking 
Marc Bernstein, Enterprise  
Small Business Segment 
Todd Reimringer,  

Business Payroll Services 

CONSUMER LENDING 
Group Head 
Avid Modjtabai 

Consumer Credit Solutions 
Thomas A. Wolfe 

Dan L. Abbott, Retail Services 
Beverly J. Anderson,  

Consumer Financial Services
 

Ruben O. Avilez,  


Strategic Auto Investments
 
Jerry G. Bowen, Commercial Auto
 
Dawn Martin Harp, Dealer Services
 
John P. Rasmussen,  


Education Financial Services 

Home Lending 
Michael J. Heid 

Bradley W. Blackwell, Portfolio Lending 
Franklin R. Codel, Mortgage Production 
Mary C. Coffin, Customer Excellence 
Michael J. DeVito, Home Lending Servicing 
Peter R. Diliberti, Capital Markets 
John P. Gibbons, Capital Markets 

WEALTH, BROKERAGE 
AND RETIREMENT 
Group Head 
David M. Carroll 

Mary Mack, Wells Fargo Advisors 
John M. Papadopulos, Retirement 
James P. Steiner, Abbot Downing 
Jay S. Welker, Wealth Management 

WHOLESALE BANKING 
Group Head 
David A. Hoyt 

Asset Management Group 
Michael J. Niedermeyer 

Kirk Hartman, Wells Capital Management 
Karla M. Rabusch, Wells Fargo 
Funds Management, LLC 

International Group 
Richard Yorke 

Rajnish Bharadwaj,  

Cross Border Governance 

Peter P. Connolly,

Global Transaction Banking 

James C. Johnston,  

EMEA Regional President 

Chris G. Lewis,  

International Trade Services 

John V. Rindlaub, 

Asia Pacific Regional President 

Sanjiv S. Sanghvi, Global Banking Group 
Charles H. Silverman,  

Global Financial Institutions 

Dominic O’Hagan, Chief Credit Officer 

International 

Specialized Lending,
Servicing and Trust 
J. Edward Blakey 

Julie Caperton, Asset Backed Finance 
Lesley A. Eckstein,  

Community Lending and Investment 

Alan Kronovet,  

Commercial Mortgage Servicing 

Douglas J. Mazer,

Real Estate Capital Markets 

John M. McQueen,  

Wells Fargo Equipment Finance 
Alan Wiener, Multi-family Housing 

Wells Fargo Capital Finance 
Henry K. Jordan 

Scott R. Diehl, Industries Group 
Jim Dore, Commercial and Retail Finance 
Guy K. Fuchs, Corporate Finance 

Wells Fargo Securities 
John R. Shrewsberry 

Walter Dolhare and Tim Mullins, 

Markets Division 

Robert Engel and Jonathan Weiss, 

Investment Banking and Capital Markets 

Benjamin V. Lambert and Roy March, 

Eastdil Secured, LLC 
Diane Schumaker-Krieg,  

Research and Economics 
Phil D. Smith, Government and 

Institutional Banking 

George Wick, Principal Investments 

Wholesale Risk 
David J. Weber 

Robert W. Belson, Wholesale Banking,


Deputy Chief Credit Officer
 

Adam B. Davis, Chief Credit Officer 

Real Estate/Asset Backed Finance
 

Derek A. Flowers, Chief Credit and Market 
Risk Officer, Wells Fargo Securities/
Corporate Banking 

John G. McGowan, Wholesale Risk
 

Reporting and Analytics
 

Kevin J. Martin, Group Compliance and 

Operational Risk Officer 

William J. Mayer, Chief Credit Officer 
Commercial Banking/Wells Fargo 
Capital Finance/Equipment Finance/
Municipal Finance 

Kenneth C. McCorkle, AgriBusiness 
Barry Neal, Environmental Finance 
Michael P. Sadilek, Loan Workout 

Wholesale Services 
Stephen M. Ellis 

Peter Amendola, Wholesale Loan Servicing 
Brady Cole, Wholesale Information 

Management
 

Kevin Dabney, Wholesale Systems
 
Michele Kelsey, Wholesale Marketing
 
Daniel C. Peltz, Treasury 

Management Group 

  
 
 
  
  
 
  
 
 
  
 
  
  
 
 
Wells Fargo & Company
2013 Financial Report 

 

30 

34 

46 

49 

51 

99 

105 

107 

114 

115 

116 

131 

131 

131 

132 

133 

134 

135 

136 

140 

Financial Review 

Overview 

Earnings Performance 

Balance Sheet Analysis 

Off-Balance Sheet Arrangements 

Risk Management 

Capital Management 

Regulatory Reform 

Critical Accounting Policies 

Current Accounting Developments 

Forward-Looking Statements 

Risk Factors 

Controls and Procedures 

Disclosure Controls and Procedures 

Internal Control Over Financial Reporting 

Management's Report on Internal Control over 
Financial Reporting 
Report of Independent Registered Public 
Accounting Firm 

Financial Statements 

Consolidated Statement of Income 

Consolidated Statement of Comprehensive 
Income 
Consolidated Balance Sheet 

Consolidated Statement of Changes in Equity 

Consolidated Statement of Cash Flows 

154 

154 

155 

163 

182 

183 

194 

197 

198 

198 

199 

201 

205 

206 

215 

239 

241 

245 

252 

254 

255 

257 

259 

262 

3 

4 

5  

6 

7 

8 

9 

Cash, Loan and Dividend Restrictions 

Federal Funds Sold, Securities Purchased under Resale 
Agreements and Other Short-Term Investments 

Investment Securities 

Loans and Allowance for Credit Losses 

Premises, Equipment, Lease Commitments and Other 
Assets 

Securitizations and Variable Interest Entities 

Mortgage Banking Activities 

10  

Intangible Assets 

11 

12 

13 

14 

Deposits 

Short-Term Borrowings 

Long-Term Debt 

Guarantees, Pledged Assets and Collateral 

15  

Legal Actions 

16 

17 

18 

19 

Derivatives 

Fair Values of Assets and Liabilities 

Preferred Stock 

Common Stock and Stock Plans 

20  

Employee Benefits and Other Expenses 

21 

22 

23 

24 

25  

26 

Income Taxes 

Earnings Per Common Share 

Other Comprehensive Income 

Operating Segments 

Parent-Only Financial Statements 

Regulatory and Agency Capital Requirements 

141 

153 

1 

2 

Notes to Financial Statements

Summary of Significant Accounting Policies 

Business Combinations 

263 

264 

266 

Report of Independent Registered 
Public Accounting Firm 
Quarterly Financial Data 

Glossary of Acronyms 

29 

 
 
 
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
  
 
 
 
  
 
  
 
 
 
 
 
 
 
  
 
  
 
 
 
 
 
 
 
 
  
 
 
 
 
  
 
 
 
 
 
  
 
  
 
 
 
 
  
 
  
 
  
  
  
 
 
  
 
  
 
  
 
 
 
  
 
  
 
 
 
 
  
 
  
 
 
 
  
 
  
 
 
 
  
 
 
 
 
  
 
  
 
  
  
     
  
 
 
 
 
 
 
 
  
 
 
 
 
  
 
 
  
This Annual Report, including the Financial Review and the Financial Statements and related Notes, contains forward-looking 
statements, which may include forecasts of our financial results and condition, expectations for our operations and business, and our 
assumptions for those forecasts and expectations. Do not unduly rely on forward-looking statements. Actual results may differ 
materially from our forward-looking statements due to several factors. Factors that could cause our actual results to differ materially 
from our forward-looking statements are described in this Report, including in the “Forward-Looking Statements” and “Risk Factors” 
sections, and in the “Regulation and Supervision” section of our Annual Report on Form 10-K for the year ended December 31, 2013 
(2013 Form 10-K). 

When we refer to “Wells Fargo,” “the Company,” “we,” “our” or “us” in this Report, we mean Wells Fargo & Company and Subsidiaries 
(consolidated). When we refer to the “Parent,” we mean Wells Fargo & Company. When we refer to “legacy Wells Fargo,” we mean 
Wells Fargo excluding Wachovia Corporation (Wachovia). See the Glossary of Acronyms at the end of this Report for terms used 
throughout this Report. 

Financial Review 

Overview 

Wells Fargo & Company is a nationwide, diversified, 
community-based financial services company with $1.5 trillion 
in assets. Founded in 1852 and headquartered in San Francisco, 
we provide banking, insurance, investments, mortgage, and 
consumer and commercial finance through more than 
9,000 locations, 12,000 ATMs and the Internet 
(wellsfargo.com), and we have offices in 36 countries to support 
our customers who conduct business in the global economy. 
With more than 264,000 active, full-time equivalent team 
members, we serve one in three households in the United States 
and rank No. 25 on Fortune’s 2013 rankings of America’s largest 
corporations. We ranked fourth in assets and first in the market 
value of our common stock among all U.S. banks at 
December 31, 2013. 

Our vision is to satisfy all our customers’ financial needs, 
help them succeed financially, be recognized as the premier 
financial services company in our markets and be one of 
America’s great companies. Our primary strategy to achieve this 
vision is to increase the number of our products our customers 
utilize and to offer them all of the financial products that fulfill 
their needs. Our cross-sell strategy, diversified business model 
and the breadth of our geographic reach facilitate growth in both 
strong and weak economic cycles. We can grow by expanding the 
number of products our current customers have with us, gain 
new customers in our extended markets, and increase market 
share in many businesses. 

Financial Performance 
We produced another outstanding year of financial results in 
2013 and ended the year as America’s most profitable bank. We 
continued to demonstrate the benefit of our diversified business 
model by generating record earnings, growing loans and 
deposits, achieving significant improvement in credit quality and 
rewarding our shareholders by increasing our dividend and 
buying back more shares. Wells Fargo net income was 
$21.9 billion in 2013, an increase of 16% compared with 2012, 
with record diluted earnings per share (EPS) of $3.89, also up 
16% from the prior year. We achieved 16 consecutive quarters of 
EPS growth and 11 consecutive quarters of record EPS. The 
drivers of our earnings growth during 2013 reflected the 

30 

changing economic and interest rate environment. Home 
affordability remained str0ng, despite an increase in interest 
rates and home prices. As interest rates rose during 2013, 
mortgage refinance volume declined compared with 2012. 
However, over the same period we had double-digit fee growth 
in brokerage, investment banking, cards and mortgage servicing. 
The economy maintained its pace of moderate growth with gains 
in consumer spending, business investment and employment.  

x	 

x 

x 

Noteworthy items included: 
our loans increased $26.2 billion, up 3% even with the 
planned runoff in our non-strategic/liquidating portfolios, 
and our core loan portfolio grew by $39.9 billion, up 6%; 
our deposit franchise continued to generate strong deposit 
growth, with total deposits up $76.3 billion, or 8%; 
our credit performance continued to be strong with total net 
charge-offs down $4.5 billion, or 50%, from a year ago; 

x	  we resolved many outstanding issues including the 

Independent Foreclosure Review as well as repurchase 
demands and mortgage-backed securities matters, primarily 
involving pre-2009 mortgage loan originations, with 
government-sponsored entities; 

x	  we continued to focus on meeting our customers’ financial 
needs and achieved record cross-sell across the Company; 
our return on assets (ROA) increased by 10 basis points to 
1.51%, and return on equity (ROE) increased by 92 basis 
points to 13.87%; 

x	 

x	  we continued to generate strong capital growth as our 
estimated Common Equity Tier I ratio under Basel III 
increased to 9.78%, above our internal target of 9%; and 
our common stock price increased 33% and we returned 
$11.4 billion in capital to our shareholders through an 
increased common stock dividend and additional share 
repurchases (up 33% from 2012). 

x	 

Balance Sheet and Liquidity 
Our balance sheet grew 7% in 2013 to $1.5 trillion, funded 
largely by strong deposit growth. These deposits have diluted our 
net interest margin (down to 3.39% in 2013 compared with 
3.76% in 2012), but provide an opportunity to generate business 
through cross-selling efforts in the future. We also have been 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
In addition to lower net charge-offs and provision expense, 

nonperforming assets (NPAs) also improved and were down 
$4.9 billion, or 20%, from 2012. Nonaccrual loans declined 
$4.8 billion from the prior year while foreclosed assets were 
down slightly from 2012. 

Capital 
We continued to strengthen our capital levels in 2013 even as we 
returned more capital to our shareholders, increasing total 
equity to $171.0 billion at December 31, 2013, up $12.1 billion 
from the prior year. Our Tier 1 common equity ratio was 10.82% 
of risk-weighted assets (RWA) under Basel I. Our estimated 
Common Equity Tier 1 ratio under Basel III, using the advanced 
approach method, increased to 9.76% in 2013, exceeding our 
internal target of 9%, which includes a 100 basis point internal 
capital buffer. The increase in the Basel III ratio was the result of 
our strong underlying earnings performance and a reduction in 
RWA, which was due to our improved credit profile and model 
refinements for our commercial portfolios. We gained more 
clarity regarding Basel III capital requirements in 2013 and took 
a number of actions to further reduce RWA such as disposing of 
an asset that had a punitive risk weighting and obtaining more 
granular data related to the underlying investments of life 
insurance assets. 

For 2013 we paid a total dividend of $1.15 per share, an 

increase of 31% from the prior year, and we purchased 
124 million shares of common stock in the year. We also 
executed a $500 million forward purchase contract that is 
expected to settle in first quarter 2014 for approximately 
11 million shares. 

Our other regulatory capital ratios under Basel I remained 
strong with a total risk-based capital ratio of 15.43%, Tier 1 risk-
based capital ratio of 12.33% and Tier 1 leverage ratio of 9.60% 
at December 31, 2013, compared with 14.63%, 11.75% and 9.47%, 
respectively, at December 31, 2012. In July 2013, U.S. banking 
regulatory agencies issued a supplementary leverage ratio 
proposal for Basel III. Based on our review, our current leverage 
levels would exceed the applicable proposed requirements for 
the holding company and each of our insured depository 
institutions. See the “Capital Management” section in this 
Report for more information regarding our capital, including the 
calculation of common equity for regulatory purposes. We 
remain committed to returning more capital to our shareholders. 

able to grow our loans on a year-over-year basis for 10 
consecutive quarters, and for the past seven quarters year-over-
year loan growth has been at least 3%, despite the planned 
runoff from our non-strategic/liquidating portfolios. Our non-
strategic/liquidating loan portfolios decreased $13.7 billion 
during the year (now less than 10% of total loans) and our core 
loan portfolios increased $39.9 billion from the prior year. Our 
federal funds sold, securities purchased under resale agreements 
and other short-term investments (collectively referred to as 
federal funds sold and other short-term investments elsewhere 
in this Report) increased by $76.5 billion during the year on 
continued strong growth in interest-earning deposits, and we 
grew our investment securities portfolio by $29.2 billion in 2013. 
While we believe our liquidity position was already strong 
with increased regulatory expectations, we have been adding to 
our position over the past year. We issued long-term debt and 
term-deposits at very low interest rates and most of the proceeds 
went into cash and federal funds sold and other short term 
investments. Deposit growth remained strong with period-end 
deposits up $76.3 billion from 2012. Average deposits have 
grown while deposit costs (down 5 basis points from a year ago 
to 11 basis points in fourth quarter 2013) have declined for 
13 consecutive quarters. We grew our primary consumer 
checking customers by a net 4.7% from a year ago 
(November 2013 compared with November 2012). The growth in 
these relationship-based customers should benefit our future 
results as we remain focused on meeting more of our customers’ 
financial needs. 

Credit Quality 
Credit quality continued to improve in 2013, with solid 
performance in several of our commercial and consumer loan 
portfolios, reflecting our long-term risk focus and the benefit 
from the improving housing market. Net charge-offs of 
$4.5 billion were 0.56% of average loans, down 61 basis points 
from a year ago. Net losses in our commercial portfolio were 
only $206 million, or 6 basis points of average loans. Net 
consumer losses declined to 98 basis points in 2013 from 
184 basis points in 2012. We continued to have strong 
improvement in our commercial and residential real estate 
portfolios. Our commercial real estate portfolios were in a net 
recovery position for each quarter of 2013 and losses on our 
consumer real estate portfolios declined $3.5 billion from a year 
ago, down 59%. The consumer loss levels reflected the positive 
momentum in the residential real estate market, with home 
values improving significantly in many markets, as well as lower 
default frequency. 

Reflecting these improvements in our loan portfolios, our 
provision for credit losses in 2013 was $2.3 billion, which was 
$4.9 billion less than a year ago. This provision reflected a 
release of $2.2 billion from the allowance for credit losses, 
compared with a release of $1.8 billion a year ago. Given current 
favorable conditions, we continue to expect future allowance 
releases, absent a significant deterioration in the economy. 

31 

    
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Overview (continued) 

Table 1:  Six-Year Summary of Selected Financial Data (1) 

(in millions, except per share amounts)

 2013 

2012 

2011 

2010 

2009 

2008 

2012 

rate 

% 

Five-year 

Change 
2013/ 

compound 
growth 

Income statement 

Net interest income
Noninterest income

Revenue

Provision for credit losses
Noninterest expense

Net income before

  noncontrolling interests

Less: Net income from

  noncontrolling interests

Wells Fargo net income
Earnings per common share

Diluted earnings per common share
Dividends declared per common share

Balance sheet (at year end) 

 $

 42,800 
 40,980 

 83,780 

 2,309 
 48,842 

43,230
 42,856

86,086

 7,217
 50,398

 42,763
 38,185

 80,948

 7,899
 49,393

 44,757
 40,453

 85,210

 15,753
 50,456

 46,324
 42,362

 88,686

 21,668
 49,020

 25,143
 16,734

 41,877

 15,979
 22,598

 (1) % 
 (4)

 (3)

 (68)
 (3)

 22,224 

19,368

 16,211

 12,663

 12,667

 2,698

 15 

 346 

471 

342 

301 

392 

43 

 (27)

 21,878 
3.95 

3.89 
1.15 

18,897
 3.40

 3.36
 0.88

 15,869
 2.85

 2.82
 0.48

 12,362
 2.23

 2.21
 0.20

 12,275
 1.76

 1.75
 0.49

 2,655
 0.70

 0.70
 1.30

 16 
16 

16 
31 

Investment securities

 $

 264,353 

235,199

 222,613

 172,654

 172,710

 151,569

 12  % 

Loans

Allowance for loan losses
Goodwill

Assets
Core deposits (2)

Long-term debt

 825,799 

 799,574

 769,631

 757,267

 782,770

 864,830

 14,502 
 25,637 

 17,060

 25,637

 19,372

 25,115

 23,022

 24,770

 24,516

 24,812

 21,013

 22,627

 1,527,015   1,422,968   1,313,867   1,258,128   1,243,646   1,309,639 
745,432

 980,063 

798,192

872,629

780,737

945,749

 152,998 

 127,379

 125,354

 156,983

 203,861

 267,158

Wells Fargo stockholders' equity

 170,142 

 157,554

 140,241

 126,408

 111,786

Noncontrolling interests

Total equity

866 

 1,357

 1,446

 1,481

 2,573

 171,008 

 158,911

 141,687

 127,889

 114,359

 102,316

 99,084

 3,232

3 

 (15)

 -

7 

4 

20 

8 

 (36)

 8 

11 
20 

 15 

 (32) 
17 

 52 

 52 

 52 
41 

41 
 (2) 

12 

 (1) 

 (7) 

3 

3 

6 

 (11) 

 11 

 (23) 

 11 

(1)  The Company acquired Wachovia Corporation (Wachovia) on December 31, 2008. Because the acquisition was completed on December 31, 2008, Wachovia's results are 

included in the income statement, average balances and related metrics beginning in 2009. Wachovia's assets and liabilities are included in the consolidated balance sheet 
beginning on December 31, 2008. 

(2)  Core deposits are noninterest-bearing deposits, interest-bearing checking, savings certificates, certain market rate and other savings, and certain foreign deposits 

(Eurodollar sweep balances). 

32 

Table 2:  Ratios and Per Common Share Data 

Profitability ratios 

Wells Fargo net income to average assets (ROA)
Wells Fargo net income applicable to common stock to average 

Wells Fargo common stockholders' equity (ROE)

Efficiency ratio (1)

Capital ratios 
At year end: 

Wells Fargo common stockholders' equity to assets
Total equity to assets

Risk-based capital (2) 

Tier 1 capital

Total capital 
Tier 1 leverage (2)

Tier 1 common equity (3) 

Average balances: 

Average Wells Fargo common stockholders' equity to average assets
Average total equity to average assets

Per common share data 

Dividend payout (4)

Book value 

Market price (5) 

High

Low 

Year end

Year ended December 31,

 2013 

2012 

2011 

 1.51  % 

1.41

 1.25 

 13.87
 58.3 

 12.95
58.5

 11.93 
 61.0 

 10.15
 11.20

 12.33

 15.43
 9.60 

 10.82

 10.40
 11.39

 29.6 

$

 29.48

 45.64

 34.43

 45.40

 10.23
 11.17

 11.75

 14.63
9.47

 10.12

 10.36
 11.27

26.2

 27.64

 36.60

 27.94

 34.18

 9.87 
 10.78 

 11.33 

 14.76 
 9.03 

 9.46 

 9.91 
 10.80 

 17.0 

 24.64 

 34.25 

 22.58 

 27.56 

(1)  The efficiency ratio is noninterest expense divided by total revenue (net interest income and noninterest income). 
(2)  See Note 26 (Regulatory and Agency Capital Requirements) to Financial Statements in this Report for additional information. 
(3)  See the "Capital Management" section in this Report for additional information. 
(4)  Dividends declared per common share as a percentage of diluted earnings per common share. 
(5)  Based on daily prices reported on the New York Stock Exchange Composite Transaction Reporting System. 

33 

Earnings Performance 

Wells Fargo net income for 2013 was $21.9 billion ($3.89 diluted 
earnings per common share), compared with $18.9 billion 
($3.36 diluted per share) for 2012 and $15.9 billion 
($2.82 diluted per share) for 2011. Our 2013 earnings reflected 
strong execution of our business strategy as well as growth in 
many of our businesses. Our financial performance in 2013 was 
significantly affected by a reduced provision for credit losses, 
reflecting strong underlying credit performance. We also 
generated diversified sources of fee income across many of our 
businesses and grew loans and deposits. 

Revenue, the sum of net interest income and noninterest 
income, was $83.8 billion in 2013, compared with $86.1 billion 
in 2012 and $80.9 billion in 2011. The decrease in revenue for 
2013 was predominantly due to a decrease in noninterest 
income, reflecting declines in mortgage banking origination 
volume as interest rates rose during 2013. In 2013, net interest 
income of $42.8 billion represented 51% of revenue, compared 
with $43.2 billion (50%) in 2012 and $42.8 billion (53%) in 
2011. 

Noninterest income was $41.0 billion in 2013, representing 
49% of revenue, compared with $42.9 billion (50%) in 2012 and 
$38.2 billion (47%) in 2011. The decrease in 2013 was driven 
predominantly by a 25% decline in mortgage banking income 
due to decreased net gains on mortgage loan origination/sales 
activities, offset by higher servicing income. Mortgage loan 
originations were $351 billion in 2013, down from $524 billion a 
year ago. 

Noninterest expense was $48.8 billion in 2013, compared 
with $50.4 billion in 2012 and $49.4 billion in 2011. Noninterest 
expense as a percentage of revenue (efficiency ratio) was 58.3% 
in 2013, 58.5% in 2012 and 61.0% in 2011, reflecting our expense 
management efforts. The decrease in 2013 compared with 2012 
reflected lower operating losses, lower foreclosed assets expense, 
and lower FDIC and other deposit assessments. 

Table 3 presents the components of revenue and noninterest 

expense as a percentage of revenue for year-over-year results. 

34 

      
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Table 3:  Net Interest Income, Noninterest Income and Noninterest Expense as a Percentage of Revenue 

% of 
revenue

 2013 

% of 
revenue  

 2012 

% of 
revenue  

2011 

Year ended December 31, 

(in millions)

Interest income 

Trading assets 
Investment securities

Mortgages held for sale (MHFS)
Loans held for sale (LHFS)

Loans
Other interest income

Total interest income

Interest expense 
Deposits

Short-term borrowings
Long-term debt

Other interest expense

Total interest expense

$ 

 1,406 
 8,841 

 1,290 
 13 

 35,618 
 724 

 47,892 

 1,337 

 71 
 2,585 

 307 

 4,300 

 2  % 

$ 

 11

1 
-

42 
1

57 

2

-
3

-

5 

Net interest income (on a taxable-equivalent basis) 

43,592 

 52

Taxable-equivalent adjustment

Net interest income (A)

Noninterest income 

Service charges on deposit accounts

Trust and investment fees (1)

Card fees
Other fees (1)

Mortgage banking (1)

Insurance

Net gains from trading activities

Net gains (losses) on debt securities

Net gains from equity investments

Lease income

Other

 (792)

 (1)  

 42,800 

 51

 5,023 

 13,430 

 3,191 
 4,340 

 8,774 

 1,814 

 1,623 

 (29)

 1,472 

 663 

 679 

6 

 16

4 
5

10 

2

2 

 -

2 

1

1 

1,380
 8,757

1,825
41 

36,517
 587 

49,107

 1,727

94 
 3,110

245 

5,176

 43,931

 (701)

 43,230

4,683

 11,890

2,838

 4,519

11,638

 1,850

1,707

 (128)

1,485

 567 

1,807

 2 %   $ 

 10 

 2 
-

 42 
1 

 57 

 2 

-
 4 

-

 6 

 51 

 (1) 

 50 

 5 

 14 

 3 

 5 

 14 

 2 

 2 

 -

 2 

1 

 2 

1,463
9,107

1,644
58 

37,302
548 

50,122

2,275

94 
3,978

316 

6,663

43,459

 (696)

42,763

4,280

11,304

3,653

4,193

7,832

1,960

1,014

54 

1,482

524 

1,889

 2 % 

 11 

 2 
-

 46 
1 

 62 

 3 

-
 5 

-

 8 

 54 

 (1) 

 53 

 5 

 14 

 5 

 5 

 10 

 2 

 1 

-

 2 

1 

 2 

Total noninterest income (B)

 40,980 

49 

42,856

 50 

38,185

 47 

Noninterest expense 

Salaries

Commission and incentive compensation

Employee benefits

Equipment

Net occupancy

Core deposit and other intangibles

FDIC and other deposit assessments 

Other (2)

Total noninterest expense

 15,152 

 9,951 

 5,033 

 1,984 

 2,895 

 1,504 

961 

 11,362 

 48,842 

 18

 12

6 

2

3 

2

1 

 14

58 

 14,689

 9,504

4,611

 2,068

2,857

 1,674

1,356

 13,639

50,398

 17 

 11 

 6 

 2 

 3 

 2 

 2 

 16 

 59 

14,462

8,857

4,348

2,283

3,011

1,880

1,266

13,286

49,393

 18 

 11 

 5 

 3 

 4 

 2 

 2 

 16 

 61 

Revenue (A) + (B) 

$ 

 83,780 

$ 

86,086

$ 

80,948 

(1)  See Table 7 – Noninterest Income in this Report for additional detail. 
(2)  See Table 8 – Noninterest Expense in this Report for additional detail. 

35 

 
Earnings Performance (continued) 

Net Interest Income 
Net interest income is the interest earned on debt securities, 
loans (including yield-related loan fees) and other interest-
earning assets minus the interest paid for deposits, short-term 
borrowings and long-term debt. The net interest margin is the 
average yield on earning assets minus the average interest rate 
paid for deposits and our other sources of funding. Net interest 
income and the net interest margin are presented on a taxable-
equivalent basis in Table 5 to consistently reflect income from 
taxable and tax-exempt loans and securities based on a 35% 
federal statutory tax rate. 

While the Company believes that it has the ability to increase 

net interest income over time, net interest income and the net 
interest margin in any one period can be significantly affected by 
a variety of factors including the mix and overall size of our 
earning assets portfolio and the cost of funding those assets. In 
addition, some variable sources of interest income, such as 
resolutions from purchased credit-impaired (PCI) loans, loan 
prepayment fees and collection of interest on nonaccrual loans, 
can vary from period to period. Net interest income growth has 
been challenged during the prolonged low interest rate 
environment as higher yielding loans and securities runoff have 
been replaced with lower yielding assets. The pace of this 
repricing has slowed in recent periods. 

Net interest income on a taxable-equivalent basis was 

$43.6 billion in 2013, compared with $43.9 billion in 2012, and 
$43.5 billion in 2011. The net interest margin was 3.39% in 2013, 
down 37 basis points from 3.76% in 2012 and down 55 basis 
points from 3.94% in 2011. The decrease in net interest income 
for 2013, compared with 2012, was largely driven by declines in 
interest income from MHFS and loans as the portfolio mix 
changed. Strong growth in commercial, retained real estate and 
automobile loans has replaced runoff of higher yielding 
liquidating portfolios. Net interest income declines were 
partially offset by reduced funding costs due to disciplined 
deposit pricing and the maturity of higher yielding long-term 
debt. The decline in net interest margin in 2013, compared with 
a year ago, was primarily driven by higher funding balances, 
including actions taken in response to increased regulatory 
liquidity expectations which raised long-term debt and term 
deposits in addition to customer-driven deposit growth. This 
growth in funding increased cash and federal funds sold and 
other short-term investments and was dilutive to net interest 
margin although essentially neutral to net interest income. 

Table 4 presents the components of earning assets and 
funding sources as a percentage of earning assets to provide a 
more meaningful analysis of year-over-year changes that 
influenced net interest income. 

Average earning assets increased $115.2 billion in 2013 from 

a year ago, as average investment securities increased 
$26.1 billion and average federal funds sold and other short-
term investments increased $70.8 billion for the same period, 
respectively. In addition, average loans increased $29.8 billion 
in 2013, compared with a year ago. The increases in average 
investment securities, average federal funds sold and other 
short-term investments and average loans were partially offset 
by a $13.7 billion decline in average MHFS. 

Core deposits are an important low-cost source of funding 
and affect both net interest income and the net interest margin. 
Core deposits include noninterest-bearing deposits, interest-
bearing checking, savings certificates, market rate and other 
savings, and certain foreign deposits (Eurodollar sweep 
balances). Average core deposits rose to $942.1 billion in 2013, 
compared with $893.9 billion in 2012, and funded 117% of 
average loans compared with 115% a year ago. Average core 
deposits decreased to 73% of average earning assets in 2013, 
compared with 76% a year ago. The cost of these deposits has 
continued to decline due to a sustained low interest rate 
environment and a shift in our deposit mix from higher cost 
certificates of deposit to lower yielding checking and savings 
products. About 95% of our average core deposits are in 
checking and savings deposits, one of the highest industry 
percentages. 

Table 5 presents the individual components of net interest 

income and the net interest margin. The effect on interest 
income and costs of earning asset and funding mix changes 
described above, combined with rate changes during 2013, are 
analyzed in Table 6. 

36 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Table 4:  Average Earning Assets and Funding Sources as a Percentage of Average Earnings Assets

(in millions) 

Earning assets 
Federal funds sold, securities purchased under resale agreements 

and other short-term investments 

Trading assets
Investment securities: 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies
Securities of U.S. states and political subdivisions
Mortgage-backed securities: 

Federal agencies
Residential and commercial

Total mortgage-backed securities

Other debt and equity securities

Total available-for-sale securities

Held-to-maturity securities

Mortgages held for sale (1)
Loans held for sale (1)
Loans: 

Commercial: 

Commercial and industrial
Real estate mortgage 
Real estate construction
Lease financing
Foreign

Total commercial 

Consumer: 

Real estate 1-4 family first mortgage
Real estate 1-4 family junior lien mortgag
Credit card
Automobile
Other revolving credit and installment

Total consumer

Total loans (1)

Other 

Funding sources 
Deposits: 

Total earning assets 

Interest-bearing checking 
Market rate and other savings 
Savings certificates
Other time deposits
Deposits in foreign offices

Total interest-bearing deposits

Short-term borrowings 
Long-term debt
Other liabilities

Total interest-bearing liabilities

Portion of noninterest-bearing funding sources

Total funding sources 

Noninterest-earning assets 
Cash and due from banks 
Goodwill 
Other 

Total noninterest-earning assets 

Noninterest-bearing funding sources 
Deposits 
Other liabilities
Total equity
Noninterest-bearing funding sources used to fund earning assets

Net noninterest-bearing funding sources 

Total assets 

(1)  Nonaccrual loans are included in their respective loan categories. 

2013 

% of
earning 
assets 

Average
balance 

Year ended December 31, 

2012 

% of 
earning 
assets 

e 
Averag
balance

$

 154,902 
 44,745 

 12  % 
4 

$ 

84,081 
41,950 

7  % 
4 

 6,750 
 39,922 

 107,148 
 30,717 

 137,865 
 55,002 

 239,539 
 717 
 35,273 
 163 

 188,092 
 105,475 
 16,445 
 12,048 
 43,447 

 365,507 

 254,000 
 70,227 
 24,747 
 48,476 
 42,035 

 439,485 

 804,992 
 4,354 

1
3 

8 
3 

11 
4 

19 
-
3 
-

15 
8 
1 
1 
3 

28 

20 
5 
2 
4 
3 

34 

62 
-

 3,604 
34,875 

92,887 
33,545 

 126,432
49,245 

 214,156
-
48,955 
661 

 173,913
 105,437
17,963 
12,771 
39,852 

 349,936

 234,619
80,840 
22,772 
44,986 
42,071 

 425,288

 775,224
 4,438 

-
3 

8 
3 

 11 
4 

 18 
-
4 
-

 15 
 9 
2 
1 
4 

 31 

 20 
7 
2 
4 
3 

 36 

 67 
-

$

$

$

$

$

$

$

$ 

 1,284,685 

 100  % 

$ 

1,169,465  

100  % 

 35,570 
 550,394 
 49,510 
 28,090 
 76,894 

 740,458 
 54,716 
 134,937 
 12,471 

 942,582 
 342,103 

$ 

 3  % 
43 
4 
2 
6 

58 
4 
10 
1 

73 
27 

30,564 
 505,310
59,484 
13,363 
67,920 

676,641 
51,196 
 127,547
10,032 

 865,416
 304,049

3  % 

 43 
5 
1 
6 

58 
4 
 11 
1 

 74 
 26 

 1,284,685 

 100  % 

$ 

1,169,465  

100  % 

 16,272 
 25,637 
 121,711   

 163,620   

 280,229   
 60,500 
 164,994   

 (342,103)

 163,620 

 1,448,305 

 16,303 
 25,417 
 130,450 

 172,170 

 263,863 
 61,214 
 151,142 
 (304,049) 

 172,170 

 1,341,635 

37 

 
 
 
 
Earnings Performance (continued)
 

Table 5:  Average Balances, Yields and Rates Paid (Taxable-Equivalent Basis) (1)(2)


(in millions) 

Earning assets 
Federal funds sold, securities purchased under 

resale agreements and other short-term investments 

$

Trading assets (3)
Investment securities (4): 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies
Securities of U.S. states and political subdivisions
Mortgage-backed securities: 

Federal agencies
Residential and commercial

Total mortgage-backed securities

Other debt and equity securities

Held-to-maturity securities (5)

Total available-for-sale securities

Mortgages held for sale (6)
Loans held for sale (6)
Loans: 

Commercial: 

Commercial and industrial
Real estate mortgage
Real estate construction
Lease financing
Foreign 

Total commercial 

Consumer: 

Real estate 1-4 family first mortgage
Real estate 1-4 family junior lien mortgage
Credit card
Automobile
Other revolving credit and installment

Total consumer

Total loans (6)

Other 

Funding sources 
Deposits: 

Average 
balance 

Yields/ 
rates 

 2013 

Interest 
income/ 
expense 

Average 
balance 

Yields/ 
rates 

2012 

Interest 
income/ 
expense 

 154,902 
 44,745 

 0.32  %  $ 
 3.14 

489 
 1,406 

 84,081
 41,950

 0.45  %  $ 
 3.29 

378 
 1,380 

 6,750 
 39,922 

 107,148 
 30,717 

 137,865 
 55,002 

 239,53

9 
717 
 35,273 
163 

 188,092 
 105,475 
 16,445 
 12,048 
 43,447 

 365,507 

 254,000 
 70,227 
 24,747 
 48,476 
 42,035 

 439,485 

 804,992 
 4,354 

 1.66 
 4.38 

 2.83 
 6.47 

 3.64 
 3.53 

 3.68 
 3.06 
 3.66 
 7.95 

 3.62 
 3.93 
 4.77 
 6.13 
 2.18 

 3.67 

 4.22 
 4.29 
 12.46
 6.94 
 4.80 

 5.05 

 4.42 
 5.39 

112 
 1,748 

 3,031 
 1,988 

 5,019 
 1,940 

 8,81

9 
22 
 1,290 
13 

 6,807 
 4,147 
784 
738 
946 

 13,422 

 10,716 
 3,013 
 3,083 
 3,365 
 2,019 

 22,196 

 35,618 
235 

 3,604 
 34,875

 92,887
 33,545

 126,432
 49,245

 214,156
 -
 48,955
 661 

 173,913
 105,437
 17,963
 12,771
 39,852

 349,936

 234,619
 80,840
 22,772
 44,986
 42,071

 425,288

 775,224
 4,438 

 1.31 
 4.48 

 3.12 
 6.75 

 4.08 
 4.04 

 4.09 
-
 3.73 
 6.22 

 4.01 
 4.18 
 4.98 
 7.22 
 2.47 

 4.06 

 4.55 
 4.28 
 12.67 
 7.54 
 4.57 

 5.25 

 4.71 
 4.70 

47 
 1,561 

 2,893 
 2,264 

 5,157 
 1,992 

 8,757 
-
 1,825 
41 

 6,981 
 4,411 
894 
921 
984 

 14,191 

 10,671 
 3,457 
 2,885 
 3,390 
 1,923 

 22,326 

 36,517 
209 

Total earning assets 

$

 1,284,685 

 3.73  %  $ 

 47,892 

 1,169,465 

 4.20  %  $ 

 49,107 

Interest-bearing checking 
Market rate and other savings 
Savings certificates
Other time deposits
Deposits in foreign offices

Total interest-bearing deposits

Short-term borrowings
Long-term debt
Other liabilities

Total interest-bearing liabilities
Portion of noninterest-bearing funding sources

$

 35,570 
 550,394 
 49,510 
 28,090 
 76,894 

 740,458 
 54,716 
 134,937 
 12,471 

 942,582 
 342,103 

Total funding sources 

$

 1,284,685 

Net interest margin and net interest income 

on a taxable-equivalent basis (7)

Noninterest-earning assets 
Cash and due from banks 
Goodwill 
Other 

Total noninterest-earning assets 

Noninterest-bearing funding sources 
Deposits 
Other liabilities
Total equity
Noninterest-bearing funding sources used to 

fund earning assets

Net noninterest-bearing funding sources 

Total assets 

$

$

$

$

$ 

 16,272 
 25,637 
 121,711 

 163,620 

 280,229 
 60,500 
 164,994 

 (342,103)

 163,620 

1,448,305 

 0.06  %  $ 
 0.08 
 1.13 
 0.69 
 0.15 

 0.18 
 0.13 
 1.92 
 2.46 

 0.46 
-

 0.34 

22 
450 
559 
194 
112 

 1,33

7 
71 
 2,585 
307 

 4,300 
-

 4,300 

 30,564
 505,310
 59,484
 13,363
 67,920

 676,641
 51,196
 127,547
 10,032

 865,416
 304,049

 1,169,465 

 0.06  %  $ 
 0.12 
 1.31 
 1.68 
 0.16 

 0.26 
 0.18 
 2.44 
 2.44 

 0.60 
-

 0.44 

19 
592 
782 
225 
109 

 1,727 
94 
 3,110 
245 

 5,176 
-

 5,176 

 3.39  %  $ 

 43,592 

 3.76  %  $ 

 43,931 

 16,303 
 25,417 
 130,450 

 172,170 

 263,863 
 61,214 
 151,142 

 (304,049) 

 172,170 

 1,341,635 

(1)  Our average prime rate was 3.25% for 2013, 2012, 2011, 2010, and 2009, respectively. The average three-month London Interbank Offered Rate (LIBOR) was 0.27%, 

0.43%, 0.34%, 0.34%, and 0.69% for the same years, respectively. 

(2)  Yield/rates and amounts include the effects of hedge and risk management activities associated with the respective asset and liability categories. 
(3)  Interest income/expense for trading assets represents interest and dividend income earned on trading securities. 
(4)  The average balance amounts represent amortized cost for the periods presented. 

38 

Average 
balance 

Yields/ 
rates 

 2011

Interest 
income/ 
expense 

e 
Averag
balance 

Yields/ 
rates 

 2010

Interest 
income/ 
expense 

Average 
balance 

Yields/ 
rates 

$ 

 87,186
 39,737

 0.40 %  $ 
 3.68 

345 
 1,463 

62,961 
29,920 

0.36 %  $ 
3.75 

230 
 1,121 

 26,869
 21,092

 0.56 %  $ 
 4.48 

 5,503 
 24,035

 74,665
 31,902

 106,567
 38,625

 174,730
 -
 37,232
 1,104 

 157,608
 102,236
 21,592
 12,944
 36,768

 331,148

 226,980
 90,705
 21,463
 43,744
 43,104

 425,996

 757,144
 4,929 

 1.25 
 5.09 

 4.36 
 8.20 

 5.51 
 5.03 

 5.21 
-
 4.42 
 5.25 

 4.37 
 4.07 
 4.88 
 7.54 
 2.56 

 4.24 

 4.89 
 4.33 
 13.02 
 8.13 
 4.43 

 5.46 

 4.93 
 4.12 

69 
 1,223 

 3,257 
 2,617 

 5,874 
 1,941 

 9,107 
-
 1,644 
58 

 6,894 
 4,163 
 1,055 
976 
941 

 14,029 

 11,090 
 3,926 
 2,794 
 3,555 
 1,908 

 23,273 

 37,302 
203 

1,870 
16,089 

71,953 
31,815 

103,768 
32,611 

154,338 
-
36,716 
3,773 

149,576 
98,497 
31,286 
13,451 
29,726 

322,536 

235,568 
101,537 
22,375 
43,642 
44,943 

448,065 

770,601 
5,849 

3.24 
6.09 

5.14 
10.67 

6.84 
6.45 

6.63 
-
4.73 
2.67 

4.80 
3.89 
3.36 
9.21 
3.49 

4.45 

5.18 
4.45 
13.35 
8.84 
4.21 

5.68 

5.17 
3.56 

61 
980 

 3,697 
 3,396 

 7,093 
 2,102 

 10,236
-
 1,736 
101 

 7,186 
 3,836 
 1,051 
 1,239 
 1,037 

 14,349

 12,206
 4,519 
 2,987 
 3,856 
 1,891 

 25,459

 39,808
207 

 2,436 
 13,098

 84,295
 45,672

 129,967
 32,022

 177,523
-
 37,416
 6,293 

 180,924
 96,273
 40,885
 14,751
 30,661

 363,494

 238,359
 106,957
 23,357
 44,196
 46,470

 459,339

 822,833
 6,113 

 2.83 
 6.42 

 5.45 
 9.09 

 6.73 
 7.16 

 6.73 
-
 5.16 
 2.90 

 4.22 
 3.50 
 2.91 
 9.32 
 3.95 

 4.07 

 5.45 
 4.76 
 12.16 
 9.22 
 4.04 

 5.85 

 5.06 
 3.05 

 2009 

Interest 
income/ 
expense 

150 
944 

69 
840 

 4,591 
 4,150 

 8,741 
 2,291 

 11,941
-
 1,930 
183 

 7,643 
 3,365 
 1,190 
 1,375 
 1,212 

 14,785

 12,992
 5,089 
 2,841 
 4,077 
 1,875 

 26,874

 41,659
186 

$ 

 1,102,062 

 4.55 %  $ 

 50,122 

1,064,158 

5.02 %  $ 

53,439

 1,098,139 

 5.19 %  $ 

 56,993 

$	

 47,705
 464,450
 69,711
 13,126
 61,566

 656,558
 51,781
 141,079
 10,955

 860,373
 241,689

$ 

 1,102,062 

$

$ 

$

$ 

$ 

 17,388
 24,904
 125,911

168,203

 215,242
 57,399
 137,251

 (241,689)

168,203

1,270,265 

 0.08 %  $ 
 0.18 
 1.43 
 2.04 
 0.22 

 0.35 
 0.18 
 2.82 
 2.88 

 0.77 
 -

 0.61 

40 
836 
995 
268 
136 

 2,275 
94 
 3,978 
316 

 6,663 
-

 6,663 

60,941 
416,877 
87,133 
14,654 
55,097 

634,702 
46,824 
185,426 
6,863 

873,815 
190,343 

1,064,158 

0.12 %  $
0.26 
1.43 
2.07 
0.22 

0.45 
0.22 
2.64 
3.31 

0.92 
-

0.76 

72 
 1,088 
 1,247 
302 
123 

 2,832 
106 
 4,888 
227 

 8,053 
-

 8,053 

 70,179
 351,892
 140,197
 20,459
 53,166

 635,893
 51,972
 231,801
 4,904 

 924,570
 173,569

 1,098,139 

 0.14 %  $ 
 0.39 
 1.24 
 2.03 
 0.27 

 0.59 
 0.44 
 2.50 
 3.50 

 1.08 
 -

 0.91 

100 
 1,375 
 1,738 
415 
146 

 3,774 
231 
 5,786 
172 

 9,963 
-

 9,963 

 3.94 %  $ 

 43,459

 4.26 %  $ 

 45,386	 

4.28 %  $ 

47,030 

 17,618
 24,824
 120,338

 162,780	

 183,008
 47,877
 122,238

 (190,343)

 162,780

 1,226,938 	

 19,218
 23,997
 121,000 

 164,215 

 171,712
 48,193
 117,879

 (173,569) 

 164,215 

 1,262,354 

(5)  Includes $6.3 billion of federal agency mortgage-backed securities purchased during the fourth quarter of 2013 and $6.0 billion of auto asset-backed securities that were 

transferred near the end of 2013 from the available-for-sale portfolio. 

(6)  Nonaccrual loans and related income are included in their respective loan categories. 
(7)  Includes taxable-equivalent adjustments of $792 million, $701 million, $696 million, $629 million and $706 million for 2013, 2012, 2011, 2010 and 2009, respectively, 

primarily related to tax-exempt income on certain loans and securities. The federal statutory tax rate utilized was 35% for the periods presented. 

39 

Earnings Performance (continued) 

Table 6 allocates the changes in net interest income on a 
taxable-equivalent basis to changes in either average balances or 
average rates for both interest-earning assets and 
interest-bearing liabilities. Because of the numerous 
simultaneous volume and rate changes during any period, it is 

not possible to precisely allocate such changes between volume 
and rate. For this table, changes that are not solely due to either 
volume or rate are allocated to these categories on a pro-rata 
basis based on the absolute value of the change due to average 
volume and average rate. 

Table 6:  Analysis of Changes of Net Interest Income 

(in millions) 

Volume 

Rate 

Total 

Volume 

Rate 

Total 

2013 over 2012 

2012 over 2011 

Year ended December 31, 

Increase (decrease) in interest income: 

Federal funds sold, securities purchased under resale 
agreements and other short-term investments 

Trading assets
Investment securities: 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies

Securities of U.S. states and political subdivisions
Mortgage-backed securities: 

Federal agencies

Residential and commercial

Total mortgage-backed securities

Other debt and equity securities

Total available-for-sale securities

Held-to-maturity securities

Mortgages held for sale

Loans held for sale

Loans: 

Commercial: 

Commercial and industrial 

Real estate mortgage

Real estate construction
Lease financing

Foreign

Total commercial

Consumer: 

Real estate 1-4 family first mortgage

Real estate 1-4 family junior lien mortgage

Credit card

Automobile

Other revolving credit and installment

Total consumer 

Total loans 

$

 245 

 90 

 (134)

 (64)

 111 

 26 

 (12)

78 

 45 

 (161)

33 

 (83) 

 49 

 223 

 421 

 (185)

 236 

 217 

 725 

 22 

 (502)

 (37)

539 

 2 

 (73)
 (50)

 84 

16 

 (36)

 (283)

 (91)

 (374)

 (269)

 (663)

-

 (33)

 9 

 (713)

 (266)

 (37)
 (133)

 (122)

65 

 187 

 138 

 (276)

 (138)

 (52)

 62 

22 

 (535)

 (28)

 (174)

 (264)

 (110)
 (183)

 (38)

 (25)

499 

 3 

 (161)

 (22) 

 338 

687 

 (1,051)

 129 

 (482)

 (364) 

 (353) 

 816 

 475 

 (1,533)

 (717) 

 (424)

 51 

1,765

 (2,115)

 (350) 

-

 465 

 (26)

-

 (284)

 9 

-

 181 

 (17) 

 680 

 133 

 (182)
 (13)

 77 

 (593)

115 

 21 
 (42)

 (34)

 87 

248 

 (161) 

 (55) 

 43 

 502 

 (1,271)

 (769)

 695 

 (533)

 162 

 848 

 (452)

 247 

 254 

 (2)

 (803)

 45 

 8 

 (444)

 (49)

 (279)

 98 

 198 

 (25)

96 

367 

 (424)

167 

 99 

 (46)

 (786)

 (45)

 (76)

 (419) 

 (469) 

 91 

 (264)

 (165) 

 61 

15 

895 

 (1,025)

 (130)

 163 

 (1,110)

 (947) 

 1,397 

 (2,296)

 (899)

 858 

 (1,643)

 (785) 

Other

 (4)

 30 

26 

 (21)

 27 

6 

Total increase (decrease) in interest income

 1,936 

 (3,151)

 (1,215) 

3,107

 (4,122)

 (1,015) 

Increase (decrease) in interest expense: 

Deposits: 

Interest-bearing checking

Market rate and other savings

Savings certificates

Other time deposits

Deposits in foreign offices 

Total interest-bearing deposits

Short-term borrowings
Long-term debt

Other liabilities

 3 

 55 

 (123)

 152 

11 

 98 

 6 
 171 

 61 

-

 (197)

 (100)

 (183)

 (8)

 (488)

 (29)
 (696)

1 

3

 (142)

 (223)

 (31)

 3

 (390)

 (23)
 (525)

62 

 (12)

 65 

 (135)

 5 

 13 

 (64)

 -
 (362)

 (25)

 (9)

 (309)

 (78)

 (48)

 (40)

 (21) 

 (244) 

 (213) 

 (43) 

 (27) 

 (484)

 (548) 

-

 (506)

 (46)

-

 (868) 

 (71) 

Total increase (decrease) in interest expense

 336 

 (1,212)

 (876)

 (451)

 (1,036)

 (1,487) 

Increase (decrease) in net interest income 

on a taxable-equivalent basis 

40 

$

 1,600 

 (1,939)

 (339)

 3,558

 (3,086)

 472 

 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
  
  
  
  
  
  
  
  
 
 
 
  
  
  
  
  
  
  
  
  
 
 
 
  
  
  
 
  
 
     
  
  
  
  
  
  
 
 
     
  
  
  
  
  
  
  
 
 
 
 
   
 
 
  
 
   
 
 
     
  
  
  
  
  
  
  
 
 
     
  
  
  
  
  
  
  
  
 
 
 
 
  
 
   
 
  
  
 
 
  
 
   
 
  
  
 
     
  
  
  
  
  
  
  
  
  
 
 
  
 
   
 
  
  
  
 
 
 
  
 
   
 
  
  
  
 
 
  
 
   
 
  
 
  
 
   
 
  
  
  
  
 
 
  
 
   
 
 
  
 
 
  
 
 
   
 
 
 
  
  
 
   
 
 
  
  
 
   
 
 
     
  
  
  
  
  
  
  
     
  
  
  
  
  
  
  
  
 
  
 
   
 
  
  
 
  
 
   
 
  
  
 
  
 
   
 
  
  
 
  
 
   
 
  
  
 
  
 
   
  
  
  
  
 
 
  
 
   
 
  
 
     
  
  
  
  
  
  
  
  
 
 
 
 
  
 
   
 
  
  
 
 
 
 
  
 
   
 
  
  
 
  
 
   
  
  
  
 
  
 
   
 
  
  
 
 
 
 
  
 
   
 
  
  
  
 
  
 
   
 
  
  
  
  
  
 
   
 
 
  
 
   
 
  
  
  
  
  
 
 
  
 
  
 
 
 
     
  
  
  
  
  
  
 
     
  
  
  
  
  
  
  
 
 
  
 
    
 
  
 
  
 
   
 
  
 
 
  
 
   
 
  
 
  
 
   
 
  
 
  
 
    
 
  
  
 
 
  
 
   
 
 
  
 
   
 
 
  
 
   
 
 
  
 
   
 
  
  
  
 
 
 
  
 
   
 
 
 
     
  
  
  
  
  
  
  
 
 
 
   
 
 
Noninterest Income 

Table 7:  Noninterest Income 

(in millions)

 2013 

2012

 2011 

Year ended December 31, 

Service charges on 

deposit accounts 

Trust and investment fees: 

Brokerage advisory, commissions 

and other fees (1)

Trust and investment management (1)

Investment banking

Total trust and 

investment fees

Card fees

Other fees: 

$

 5,023 

 4,683 

 4,280 

 8,395 

 3,289 

 1,746 

7,524 

3,080 

1,286 

 7,332 

 3,008 

964 

 13,430 

11,890

 11,304 

 3,191 

2,838 

 3,653 

Charges and fees on loans

 1,540 

1,746 

 1,641 

Merchant transaction 

processing fees

Cash network fees

Commercial real estate

 brokerage commissions

Letters of credit fees

All other fees

 669 

 493 

 338 

 410 

 890 

583 

470 

307 

441 

972 

478 

389 

236 

472 

977 

Total other fees

 4,340 

4,519 

 4,193 

Mortgage banking: 

Servicing income, net

Net gains on mortgage loan 

 1,920 

1,378 

 3,266 

origination/sales activities

 6,854 

10,260

 4,566 

Total mortgage banking

 8,774 

11,638

 7,832 

Insurance

Net gains from trading activities

Net gains (losses) on debt securities

 1,814 

 1,623 

 (29) 

1,850 

1,707 

(128)

 1,960 

 1,014 

 54 

Net gains from equity investments

 1,472 

1,485 

 1,482 

Lease income

Life insurance investment income

All other

 663 

 566 

 113 

567 

757 

524 

700 

1,050 

 1,189 

Total 

$

 40,980 

 42,856

 38,185 

(1)  Prior year periods have been revised to reflect all fund distribution fees as 

brokerage related income. 

Noninterest income of $41.0 billion represented 49% of revenue 
for 2013 compared with $42.9 billion, or 50%, for 2012 and 
$38.2 billion, or 47%, for 2011. The decrease in noninterest 
income in 2013 reflected declines in our mortgage banking 
business, partially offset by growth in many of our other 
businesses, including retail deposits, credit card, merchant card 
processing, commercial banking, corporate banking, capital 
markets, asset-backed finance, commercial real estate, 
commercial mortgage servicing, corporate trust, asset 
management, wealth management, brokerage and retirement. 
Excluding mortgage banking, noninterest income increased 
$988 million from a year ago. 

Our service charges on deposit accounts increased in 2013 by 

$340 million, or 7%, from 2012, due to primary consumer 
checking customer growth, product changes and continued 
customer adoption of overdraft services. These charges increased 
$403 million, or 9%, in 2012 compared with 2011, 
predominantly due to product and account changes including 

changes to service charges and fewer fee waivers, continued 
customer adoption of overdraft services and customer account 
growth. 

Brokerage advisory, commissions and other fees are received 

for providing services to full-service and discount brokerage 
customers. Income from these brokerage-related activities 
include transactional commissions based on the number of 
transactions executed at the customer’s direction, and 
asset-based fees, which are based on the market value of the 
customer’s assets. These fees increased to $8.4 billion in 2013, 
from $7.5 billion and $7.3 billion in 2012 and 2011, respectively. 
The increase in brokerage income for both periods was 
predominantly due to higher asset-based fees as a result of 
higher market values and growth in assets under management. 
Brokerage client assets totaled $1.4 trillion at 
December 31, 2013, an increase from $1.2 trillion at 
December 31, 2012 and $1.1 trillion at December 31, 2011. 
We earn trust and investment management fees from 
managing and administering assets, including mutual funds, 
corporate trust, personal trust, employee benefit trust and 
agency assets. Trust and investment management fees are 
largely based on a tiered scale relative to the market value of the 
assets under management or administration. These fees 
increased to $3.3 billion in 2013 from $3.1 billion in 2012 and 
$3.0 billion in 2011, primarily due to growth in assets under 
management reflecting higher market values. At 
December 31, 2013, these assets totaled $2.4 trillion, an increase 
from $2.2 trillion at both December 31, 2012 and 2011. 

We earn investment banking fees from underwriting debt 

and equity securities, arranging loan syndications, and 
performing other related advisory services. Investment banking 
fees increased to $1.7 billion in 2013, from $1.3 billion in 2012 
and $964 million in 2011, primarily due to increased loan 
syndication volume and equity originations. 

Card fees were $3.2 billion in 2013, compared with 

$2.8 billion in 2012, which was down from $3.7 billion in 2011. 
Card fees increased in 2013 due to account growth and increased 
purchase activity. During 2012, card fees decreased compared 
with 2011 because of lower debit card interchange rates resulting 
from the Federal Reserve Board rules implementing the debit 
interchange provisions of the Dodd-Frank Act, which became 
effective in fourth quarter 2011. The reduction in debit 
interchange income for 2012 was partially offset by growth in 
purchase volume and new accounts. 

Mortgage banking income, consisting of net servicing income 

and net gains on loan origination/sales activities, totaled 
$8.8 billion in 2013, compared with $11.6 billion in 2012 and 
$7.8 billion in 2011. 

Net mortgage loan servicing income includes amortization of 

commercial mortgage servicing rights (MSRs), changes in the 
fair value of residential MSRs during the period, as well as 
changes in the value of derivatives (economic hedges) used to 
hedge the residential MSRs. Net servicing income of $1.9 billion 
for 2013 included a $489 million net MSR valuation gain 
($3.4 billion increase in the fair value of the MSRs offset by a 
$2.9 billion hedge loss). Net servicing income of $1.4 billion for 
2012 included a $681 million net MSR valuation gain 
($2.9 billion decrease in the fair value of MSRs offset by a 

41 

Earnings Performance (continued) 

$3.6 billion hedge gain), and net servicing income of $3.3 billion 
for 2011 included a $1.6 billion net MSR valuation gain 
($3.7 billion decrease in the fair value of MSRs offset by a 
$5.3 billion hedge gain). The decrease in the 2012 net MSR 
valuation gain from that for 2011 reflected a $677 million 
reduction in valuation due to additional costs associated with 
implementation of the servicing standards developed in 
connection with our settlement with the Department of Justice 
(DOJ) and other state and federal agencies relating to our 
mortgage servicing and foreclosure practices as well as higher 
foreclosure costs. Our portfolio of loans serviced for others was 
$1.90 trillion at December 31, 2013, $1.91 trillion at 
December 31, 2012, and $1.85 trillion at December 31, 2011. At 
December 31, 2013, the ratio of MSRs to related loans serviced 
for others was 0.88%, compared with 0.67% at 
December 31, 2012 and 0.76% at December 31, 2011. See the 
“Risk Management – Mortgage Banking Interest Rate and 
Market Risk” section in this Report for additional information 
regarding our MSRs risks and hedging approach. 

Net gains on mortgage loan origination/sale activities were 
$6.9 billion in 2013, compared with $10.3 billion in 2012 and 
$4.6 billion in 2011. The decrease from 2012 was primarily 
driven by lower margins and origination volumes, and the 
increase in 2012 from 2011 was driven by higher loan origination 
volume and margins. Mortgage loan originations were 
$351 billion in 2013, of which 47% were for home purchases, 
compared with $524 billion and 35%, respectively, for 2012 and 
$357 billion and 40%, respectively, for 2011. During 2013, we 
retained for investment $3.6 billion ($19.4 billion for 2012) of 
1-4 family conforming first mortgage loans, forgoing 
approximately $120 million ($575 million for 2012) of revenue 
that could have been generated had the loans been originated for 
sale along with other agency conforming loan production. While 
retaining these mortgage loans on our balance sheet reduced 
mortgage revenue, we expect to generate spread income in 
future quarters from mortgage loans with higher yields than 
mortgage-backed securities we could have purchased in the 
market. While we do not currently plan to hold additional 
conforming mortgages on balance sheet, we have a large 
mortgage business and strong capital that provides us with the 
flexibility to make such choices in the future to benefit our long-
term results. Mortgage applications were $438 billion in 2013, 
compared with $736 billion in 2012 and $537 billion in 2011. 
The 1-4 family first mortgage unclosed pipeline was $25 billion 
at December 31, 2013, compared with $81 billion at 
December 31, 2012 and $72 billion at December 31, 2011. For 
additional information about our mortgage banking activities 
and results, see the “Risk Management – Mortgage Banking 
Interest Rate and Market Risk” section and Note 9 (Mortgage 
Banking Activities) and Note 17 (Fair Values of Assets and 
Liabilities) to Financial Statements in this Report. 

Net gains on mortgage loan origination/sales activities 

include the cost of additions to the mortgage repurchase liability. 
Mortgage loans are repurchased from third parties based on 
standard representations and warranties, and early payment 
default clauses in mortgage sale contracts. Additions to the 
mortgage repurchase liability that were charged against net 
gains on mortgage loan origination/sales activities during 2013 

42 

totaled $428 million (compared with $1.9 billion for 2012 and 
$1.3 billion for 2011), of which $285 million ($1.7 billion for 
2012 and $1.2 billion for 2011) was for subsequent increases in 
estimated losses on prior period loan sales. In September and 
December 2013, we announced agreements with Federal Home 
Loan Mortgage Corporation (FHLMC) and Federal National 
Mortgage Association (FNMA), respectively, which resolved 
substantially all agency repurchase liabilities for mortgage loans 
sold or originated prior to 2009. As a result, outstanding 
repurchase demands were down $1.2 billion from a year ago and 
our repurchase liability declined to $899 million, the lowest level 
since second quarter 2009. For additional information about 
mortgage loan repurchases, see the “Risk Management – Credit 
Risk Management – Liability for Mortgage Loan Repurchase 
Losses” section and Note 9 (Mortgage Banking Activities) to 
Financial Statements in this Report. 

We engage in trading activities primarily to accommodate the 

investment activities of our customers, execute economic 
hedging to manage certain of our balance sheet risks and for a 
very limited amount of proprietary trading for our own account. 
Net gains (losses) from trading activities, which reflect 
unrealized changes in fair value of our trading positions and 
realized gains and losses, were $1.6 billion in 2013, $1.7 billion 
in 2012 and $1.0 billion in 2011. The year-over-year decrease in 
2013 was largely driven by lower results in customer 
accommodation, and the increase in 2012 from 2011 was driven 
by gains on customer accommodation trading activities and 
economic hedging gains, which included higher gains on 
deferred compensation plan investments based on participant 
elections (offset entirely in employee benefit expense). Net gains 
from trading activities do not include interest and dividend 
income and expense on trading securities. Those amounts are 
reported within interest income from trading assets and other 
interest expense from trading liabilities. Proprietary trading 
generated $13 million and $15 million of net gains in 2013 and 
2012, respectively, and $14 million of net losses in 2011. Interest 
and fees related to proprietary trading are reported in their 
corresponding income statement line items. Proprietary trading 
activities are not significant to our client-focused business 
model. For additional information about proprietary and other 
trading, see the “Risk Management – Asset and Liability 
Management – Market Risk – Trading Activities” section in this 
Report. 

Net gains on debt and equity securities totaled $1.4 billion for 

both 2013 and 2012 and $1.5 billion for 2011, after other-than-
temporary impairment (OTTI) write-downs of $344 million, 
$416 million and $711 million, respectively, for the same periods. 
All other income was $113 million for 2013 compared with 
$1.1 billion in 2012 and $1.2 billion in 2011. All other income 
includes ineffectiveness recognized on derivatives that qualify 
for hedge accounting and pre-tax losses on tax credits and 
foreign currency adjustments, any of which can cause other 
income losses. Lower other income for 2013 compared with a 
year ago reflected larger ineffectiveness losses on derivatives that 
qualify for hedge accounting and interest-related valuation 
changes on certain mortgage-related assets carried at fair value. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
Noninterest Expense 

Table 8:  Noninterest Expense 

(in millions)

Salaries 

Commission and incentive 

compensation

Employee benefits

Equipment

Net occupancy

Core deposit and other intangibles

FDIC and other deposit 

assessments

Outside professional services

Outside data processing

Contract services

Travel and entertainment

Operating losses

Postage, stationery and supplies

Advertising and promotion

Foreclosed assets

Telecommunications

Insurance

Operating leases

All other 

Total 

Year ended December 31, 

 2013 

2012 

2011 

$ 

 15,152 

14,689

 14,462 

8,857 

4,348 

2,283 

3,011 

1,880 

1,266 

2,692 

935 

1,407 

821 

1,261 

942 

607 

 9,951 

 5,033 

 1,984 

 2,895 

 1,504 

 9,504

 4,611

 2,068

 2,857

 1,674

961 

 2,519 

 1,356

 2,729

983 

935 

885 

821 

756 

610 

605 

482 

437 

204 

 910 

1,011

 839 

2,235

 799 

578 

1,061

1,354 

 500 

453 

109 

523 

515 

112 

 2,125 

2,415

2,117 

$

 48,842 

50,398

 49,393 

Noninterest expense was $48.8 billion in 2013, down 3% from 
$50.4 billion in 2012, which was up 2% from $49.4 billion in 
2011. The decrease in 2013 was driven predominantly by lower 
operating losses ($821 million, down from $2.2 billion in 2012), 
lower foreclosed assets expense ($605 million, down from 
$1.1 billion in 2012), lower FDIC and other deposit assessments 
($961 million, down from $1.4 billion in 2012), and the 
completion of Wachovia merger integration activities in the prior 
year ($218 million in first quarter 2012), partially offset by 
higher personnel expense ($30.1 billion, up from $28.8 billion in 
2012). The increase in 2012 from 2011 was driven by higher 
personnel expense and higher operating losses, partially offset 
by lower merger integration costs. 

Personnel expenses, which include salaries, commissions, 

incentive compensation and employee benefits, were up 
$1.3 billion, or 5%, in 2013 compared with 2012, primarily due 
to annual salary increases and related salary taxes, and higher 
revenue-based compensation (non-mortgage-related). Included 
in personnel expense was a $422 million increase in employee 
benefits, a significant portion of which was driven by higher 
deferred compensation expense (offset in trading income). For 
2012, these expenses were up 4% compared with 2011 due 
mostly to higher revenue-based compensation, higher employee 
benefits, and increased staffing. 

The completion of Wachovia integration activities in the prior 

year contributed to a year-over-year reduction in noninterest 
expense for 2013, primarily in outside professional services and 
contract services. Lower costs associated with our mortgage 
servicing regulatory consent orders also contributed to the 
decline in outside professional services in 2013, though this was 
partially offset by project spend on business investments and 
compliance and regulatory related initiatives. Outside 

professional services were also elevated in 2012 and 2011, 
reflecting investments by our businesses in their service delivery 
systems and higher costs associated with regulatory driven 
mortgage servicing and foreclosure matters. 

Foreclosed assets expense was down 43% in 2013 compared 
with 2012 and down 22% in 2012 compared with 2011, reflecting 
lower write-downs, gains on sale, and lower expenses associated 
with foreclosed properties, primarily driven by the real estate 
market improvement. 

FDIC and other deposit assessments were down 29% in 2013 

compared with 2012, due primarily to lower FDIC assessment 
rates related to improved credit performance and the Company’s 
liquidity position. 

Operating losses were down 63% in 2013 compared with 

2012, which was elevated predominantly due to mortgage 
servicing and foreclosure-related matters, including the 
Attorneys General settlement announced in February 2012, a 
$175 million settlement in July 2012 with the U.S. Department 
of Justice (DOJ), which resolved alleged claims related to our 
mortgage lending practices, and the $766 million accrual for the 
Independent Foreclosure Review (IFR) settlement and 
additional remediation-related costs. 

All other expenses of $2.1 billion in 2013 were down from 
$2.4 billion in 2012, primarily due to a $250 million charitable 
contribution to the Wells Fargo Foundation in 2012. 

Income Tax Expense 
The 2013 annual effective tax rate was 32.2% compared with 
32.5% in 2012 and 31.9% in 2011. The effective tax rate for 2013 
included a net reduction in the reserve for uncertain tax 
positions primarily due to settlements with authorities regarding 
certain cross border transactions and tax benefits recognized 
from the realization for tax purposes of a previously written 
down investment. The 2012 effective tax rate included a tax 
benefit resulting from the surrender of previously written-down 
Wachovia life insurance investments. The 2011 effective tax rate 
included a decrease in tax expense associated with leverage 
leases, as well as tax benefits related to charitable donations of 
appreciated securities. See Note 21 (Income Taxes) to Financial 
Statements in this Report for information regarding tax matters 
related to undistributed foreign earnings. 

43 

      
 
 
 
     
     
  
  
 
  
  
  
  
 
  
 
 
 
 
 
 
 
 
  
 
  
 
  
 
 
 
 
  
 
 
 
 
  
 
 
 
 
  
 
 
 
 
 
  
 
 
 
 
    
  
  
  
 
  
 
 
 
 
 
  
 
 
 
 
  
 
 
  
 
 
 
 
  
 
 
  
 
 
 
 
  
 
 
  
 
 
  
 
 
 
 
  
 
 
  
 
 
  
 
  
 
 
 
  
 
 
 
 
  
  
    
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Earnings Performance (continued) 

Operating Segment Results 
We are organized for management reporting purposes into three 
operating segments: Community Banking; Wholesale Banking; 
and Wealth, Brokerage and Retirement. These segments are 
defined by product type and customer segment and their results 
are based on our management accounting process, for which 
there is no comprehensive, authoritative financial accounting 

Table 9:  Operating Segment Results – Highlights 

guidance equivalent to generally accepted accounting principles 
(GAAP). Table 9 and the following discussion present our results 
by operating segment. For a more complete description of our 
operating segments, including additional financial information 
and the underlying management accounting process, see Note 
24 (Operating Segments) to Financial Statements in this Report. 

(in billions) 

2013 

Revenue 
Provision (reversal of 

provision) for credit losses 

Noninterest expense

Net income (loss)

Average loans 

Average core deposits

2012  

Revenue 

Provision for credit losses 

Noninterest expense 

Net income (loss) 

Average loans 

Average core deposits

2011  

Revenue 

Provision (reversal of 

provision) for credit losses 

Noninterest expense 

Net income (loss) 

Average loans 

Average core deposits

Community 

Wholesale 

Wealth, Brokerage 

Banking  

Banking  

and Retirement 

Other (1) 

Consolidated 

Company 

Year ended December 31, 

$ 

50.3 

 2.8
 28.7

 12.7 

 499.3 

 620.1 

53.4 

6.8 

30.8 

10.5 

487.1 

 591.2 

50.8

8.0 

29.3

9.1

496.3 

 556.3 

$ 

$ 

$ 

$ 

$ 

24.1 

 (0.4)
 12.4

8.1 

 290.0 

 237.2 

24.1

0.3 

12.1

7.8 

273.8

227.0

13.2 

 -
 10.5

1.7 

46.1 

 150.1 

 12.2

0.1 

 9.9

 1.3

 42.7

 137.5

 21.6

 12.2

(0.1) 

11.2

7.0 

249.1 

202.1

0.2 

 9.9 

1.3 

43.0 

 130.0

 (3.8)

 (0.1)
 (2.8)

 (0.6)

 (30.4)

 (65.3)

 (3.6)

-

 (2.4)

 (0.7)

 (28.4)

 (61.8)

 (3.7)

(0.2) 

 (1.0)

 (1.5)

(31.3) 

 (61.7)

 83.8 

 2.3 
 48.8 

 21.9 

 805.0 

 942.1 


 86.1 

7.2 

 50.4 

 18.9 

 775.2
 

 893.9
 

 80.9 

7.9 

 49.4 

 15.9 

757.1 

 826.7 

(1)  Includes corporate items not specific to a business segment and the elimination of certain items that are included in more than one business segment, substantially all of 

which represents products and services for wealth management customers provided in Community Banking stores. 

Community Banking offers a complete line of diversified 
financial products and services for consumers and small 
businesses. These products include investment, insurance and 
trust services in 39 states and D.C., and mortgage and home 
equity loans in all 50 states and D.C. through its Regional 
Banking and Wells Fargo Home Lending business units. Cross-
sell of our products is an important part of our strategy to 
achieve our vision to satisfy all our customers’ financial needs. 
Our retail bank household cross-sell was a record 6.16 products 
per household in November 2013, up from 6.05 in November 
2012 and 5.93 in November 2011. We believe there is more 
opportunity for cross-sell as we continue to earn more business 
from our customers. Our goal is eight products per household, 
which is approximately one-half of our estimate of potential 
demand for an average U.S. household. In November 2013, one 
of every four of our retail banking households had eight or more 
of our products. 

Community Banking reported net income of $12.7 billion in 
2013, up $2.2 billion, or 21%, from $10.5 billion in 2012, which 
was up 15% from $9.1 billion in 2011. Revenue was $50.3 billion 

in 2013, a decrease of $3.1 billion, or 6%, compared with 
$53.4 billion in 2012, which was up 5% compared with 
$50.8 billion in 2011. The decrease in 2013 was a result of lower 
mortgage banking revenue, partially offset by higher trust and 
investment fees, and revenue from debit, credit and merchant 
card volumes. The increase in 2012 was the result of higher 
mortgage banking revenue and growth in deposit service 
charges, partially offset by lower debit card revenue due to 
regulatory changes enacted in October 2011, and lower net 
interest income. Average core deposits increased $28.9 billion in 
2013, or 5%, from 2012, which increased $34.9 billion, or 6%, 
from 2011. Noninterest expense declined $2.1 billion in 2013, or 
7%, from 2012, which increased $1.6 billion, or 5%, from 2011. 
The decrease in noninterest expense for 2013 reflected lower 
FDIC and other deposit insurance assessments due to lower 
FDIC assessment rates. Noninterest expense for 2012 was 
elevated, compared with 2013 and 2011, due to costs associated 
with settling mortgage servicing and foreclosure-related matters 
including the DOJ and the IFR settlement, and a $250 million 
contribution to the Wells Fargo Foundation. The provision for 

44 

 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
 
 
  
 
 
 
 
  
 
  
 
 
 
  
 
  
 
  
 
 
 
 
 
  
 
  
     
     
     
     
  
    
 
 
  
    
 
 
 
 
  
 
  
 
  
  
 
 
 
 
 
 
     
 
 
 
 
 
 
  
 
 
 
     
 
 
  
 
 
 
  
 
    
 
 
 
 
 
 
  
 
 
    
 
 
 
 
 
  
 
 
     
 
 
 
 
 
 
  
 
     
 
 
 
 
 
 
  
  
 
 
 
 
 
 
     
  
 
 
 
 
 
  
 
 
  
     
     
     
     
  
 
 
 
  
 
 
 
 
 
 
 
 
 
 
  
 
    
  
 
 
 
 
  
 
 
    
 
 
 
 
 
  
 
 
     
 
  
 
 
 
 
 
 
 
 
  
 
     
 
  
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
credit losses of $2.8 billion in 2013 was 60% lower than 2012, 
which was $1.1 billion, or 14%, lower than 2011, due to improved 
portfolio performance in both 2013 and 2012. 

Wholesale Banking provides financial solutions to businesses 
across the United States and globally with annual sales generally 
in excess of $20 million. Products and business segments 
include Middle Market Commercial Banking, Government and 
Institutional Banking, Corporate Banking, Commercial Real 
Estate, Treasury Management, Wells Fargo Capital Finance, 
Insurance, International, Real Estate Capital Markets, 
Commercial Mortgage Servicing, Corporate Trust, Equipment 
Finance, Wells Fargo Securities, Principal Investments, Asset 
Backed Finance, and Asset Management. Wholesale Banking 
cross-sell was a record 7.1 products per customer in 
September 2013, up from 6.8 in September 2012 and 6.5 in 
September 2011. 

Wholesale Banking reported net income of $8.1 billion in 
2013, up $359 million, or 5%, from $7.8 billion in 2012, which 
was up 11% from $7.0 billion in 2011. The year over year 
increase in net income during 2013 was the result of 
improvement in provision for credit losses and stable revenue 
performance partially offset by increased noninterest expense. 
The year over year increase in net income during 2012 was the 
result of strong revenue growth partially offset by increased 
noninterest expense and a higher provision for credit losses. 
Revenue in 2013 of $24.1 billion was flat from 2012, as business 
growth from asset backed finance, asset management, capital 
markets and commercial real estate was offset by lower PCI 
resolution income. Revenue in 2012 of $24.1 billion increased 
$2.5 billion, or 12%, from 2011, due to broad-based business 
growth as well as growth from acquisitions. Net interest income 
of $12.3 billion in 2013 decreased $350 million, or 3%, from 
2012, which was up 9% from 2011. The decrease in 2013 was due 
to a strong loan and deposit growth, which was more than offset 
by lower PCI resolutions and net interest margin compression. 
The increase in 2012 was driven by strong loan and deposit 
growth. Average loans of $290.0 billion in 2013 increased 
$16.2 billion, or 6%, from $273.8 billion in 2012, which was up 
10% from $249.1 billion in 2011. The loan growth in both 2013 
and 2012 was driven by strong customer demand as well as 
growth from acquisitions. Average core deposits of $237.2 
billion in 2013 increased $10.2 billion, or 4%, from 2012 which 
was up 12%, from 2011, reflecting continued strong customer 
liquidity for both years. Noninterest income of $11.8 billion in 
2013 increased $322 million, or 3%, from 2012 due to strong 
growth in asset backed finance, asset management, capital 
markets, commercial banking, commercial real estate and 
corporate banking. Noninterest income of $11.4 billion in 2012 
increased $1.5 billion, or 15%, from 2011 due to strong growth in 
asset backed finance, capital markets, commercial banking, 
commercial real estate and real estate capital markets. Total 
noninterest expense in 2013 increased $296 million, or 2%, 
compared with 2012, which was up 8%, or $905 million, from 
2011. The increase in both 2013 and 2012 was due to higher 
personnel expenses and higher non-personnel expenses related 
to growth initiatives and compliance and regulatory 
requirements, partially offset in 2013 by lower foreclosed asset 

expenses. The provision for credit losses decreased $731 million 
from 2012, due to lower loan losses, while the provision for 
credit losses increased $396 million in 2012 from 2011, as a 
$319 million decline in loan losses was more than offset by a 
provision for increase in loans, particularly from acquisitions. 

Wealth, Brokerage and Retirement provides a full range of 
financial advisory services to clients using a planning approach 
to meet each client's financial needs. Wealth Management 
provides affluent and high net worth clients with a complete 
range of wealth management solutions, including financial 
planning, private banking, credit, investment management and 
fiduciary services. Abbot Downing, a Wells Fargo business, 
provides comprehensive wealth management services to ultra 
high net worth families and individuals as well as endowments 
and foundations. Brokerage serves customers' advisory, 
brokerage and financial needs as part of one of the largest full-
service brokerage firms in the United States. Retirement is a 
national leader in providing institutional retirement and trust 
services (including 401(k) and pension plan record keeping) for 
businesses, retail retirement solutions for individuals, and 
reinsurance services for the life insurance industry. Wealth, 
Brokerage and Retirement cross-sell reached a record 
10.42 products per household in November 2013, up from 
10.27 in November 2012 and 10.05 in November 2011. 

Wealth, Brokerage and Retirement reported net income of 
$1.7 billion in 2013, up $384 million, or 29%, from 2012, which 
was up 4% from $1.3 billion in 2011. Net income growth in 2013 
was driven by higher noninterest income and improved credit 
quality. Growth in net income for 2012 was affected by the 
$153 million gain on the sale of the H.D. Vest Financial Services 
business included in the 2011 results. Revenue of $13.2 billion in 
2013 increased $1.0 billion from 2012, which was flat compared 
with 2011. The increase in revenue for 2013 was due to increases 
in both net interest income and noninterest income. Net interest 
income increased 4% in 2013, due to growth in loan balances 
and low-cost core deposits, partially offset by lower interest rates 
on the loan and investment portfolios. Net interest income 
decreased 3% in 2012 due to lower interest rates on the loan and 
investment portfolios partially offset by the impact of growth in 
low-cost core deposits. Average core deposits in 2013 of 
$150.1 billion increased 9% from 2012, which was up 6% from 
2011. Noninterest income increased 10% in 2013 from 2012, 
largely due to strong growth in asset-based fees from improved 
market performance and growth in assets under management, 
partially offset by reduced securities gains in the brokerage 
business. A slight increase of $59 million in noninterest income 
in 2012 compared with 2011 was due to higher asset-based fees 
and gains on deferred compensation plan investments (offset in 
expense), partially offset by the 2011 gain on the sale of H.D. 
Vest Financial Services business, lower transaction revenue and 
reduced securities gains in the brokerage business. Noninterest 
expense for 2013 was up 6% from 2012, which was flat from 
2011. The increase in 2013 was predominantly due to higher 
personnel expenses, primarily reflecting increased broker 
commissions. Noninterest expense for 2012 included the impact 
of deferred compensation plan expense (offset in revenue). Total 
provision for credit losses improved for both 2013 and 2012, 

45 

      
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Earnings Performance (continued) 

driven by lower net charge-offs and continued improvement in 
credit quality. 

Balance Sheet Analysis 

At December 31, 2013, our assets totaled $1.5 trillion, up 
$104.0 billion from December 31, 2012. The predominant areas 
of asset growth were in federal funds sold and other short-term 
investments, which increased $76.5 billion, investment 
securities, which increased $29.2 billion, and loans, which 
increased $26.2 billion, partially offset by a $30.4 billion 
decrease in mortgages held for sale. Deposit growth of 
$76.3 billion, total equity growth of $12.1 billion and an increase 
in long-term debt of $25.6 billion from December 31, 2012 were 
the predominant sources funding our asset growth during 2013. 
The deposit growth resulted in an increase in the proportion of 
interest-bearing deposits. Equity growth benefited from 
$14.7 billion in earnings net of dividends paid, as well as from 
the issuance of preferred stock. The strength of our business 
model produced record earnings and continued internal capital 

Investment Securities 

Table 10:  Investment Securities – Summary 

generation as reflected in our capital ratios, all of which 
improved from December 31, 2012. Tier 1 capital as a percentage 
of total risk-weighted assets increased to 12.33%, total capital 
increased to 15.43%, Tier 1 leverage increased to 9.60%, and 
Tier 1 common equity increased to 10.82% at December 31, 
2013, compared with 11.75%, 14.63%, 9.47%, and 10.12%, 
respectively, at December 31, 2012. 

The following discussion provides additional information 
about the major components of our balance sheet. Information 
regarding our capital and changes in our asset mix is included in 
the “Earnings Performance – Net Interest Income” and “Capital 
Management” sections and Note 26 (Regulatory and Agency 
Capital Requirements) to Financial Statements in this Report. 

(in millions) 

Available-for-sale securities: 

Debt securities 

Marketable equity securities

December 31, 2013 

December 31, 2012 

Net 

unrealized 

Cost 

gain (loss) 

Fair 

value 

Net 

unrealized 

Cost 

gain 

Fair 

value 

$

 246,048 

 2,574 

 248,622 

220,946

 11,468

 232,414 

 2,039 

 1,346 

 3,385 

2,337

 448 

2,785 

Total available-for-sale securities

Held-to-maturity securities

 248,087 

 12,346 

 3,920 

 252,007 

223,283

 11,916

 235,199 

 (99)

 12,247 

-

-

-

Total investment securities (1) 

$

 260,433 

 3,821 

 264,254 

223,283

 11,916

 235,199 

(1)  Available-for-sale securities are carried on the balance sheet at fair value. Held-to-maturity securities are carried on the balance sheet at amortized cost. 

Table 10 presents a summary of our investment securities 
portfolio, which consists of debt securities classified as available-
for-sale and held-to-maturity and marketable equity securities 
classified as available-for-sale. During fourth quarter 2013, we 
began purchasing high-quality agency mortgage-backed 
securities (MBS) into our held-to-maturity portfolio. 
Additionally, we transferred a portfolio of asset-backed 
securities (ABS) primarily collateralized by auto loans and leases 
from available-for-sale, reflecting our intent to hold these 
securities to maturity. Our investment securities portfolio 
increased $29.2 billion from December 31, 2012, primarily due 
to purchases of agency MBS. The total net unrealized gains on 
available-for-sale securities were $3.9 billion at 
December 31, 2013, down from net unrealized gains of 
$11.9 billion at December 31, 2012, due primarily to an increase 
in long-term interest rates. 

The size and composition of the investment securities 

portfolio is largely dependent upon the Company’s liquidity and 
interest rate risk management objectives. Our business generates 
assets and liabilities, such as loans, deposits and long-term debt, 
which have different maturities, yields, re-pricing, prepayment 

characteristics and other provisions that expose us to interest 
rate and liquidity risk. The available-for-sale securities portfolio 
consists primarily of liquid, high quality agency debt and MBS, 
privately issued residential and commercial MBS, securities 
issued by U.S. states and political subdivisions, corporate debt 
securities, and highly rated collateralized loan obligations. Due 
to its highly liquid nature, the available-for-sale portfolio can be 
used to meet funding needs that arise in the normal course of 
business or due to market stress. Changes in our interest rate 
risk profile may occur due to changes in overall economic or 
market conditions, which could influence loan origination 
demand, prepayment speeds, or deposit balances and mix. In 
response, the available-for-sale securities portfolio can be 
rebalanced to meet the Company’s interest rate risk 
management objectives. In addition to meeting liquidity and 
interest rate risk management objectives, the available-for-sale 
securities portfolio may provide yield enhancement over other 
short-term assets. See the “Risk Management – Asset/Liability 
Management” section in this Report for more information on 
liquidity and interest rate risk. The held-to-maturity securities 
portfolio consists primarily of high quality agency MBS and ABS 

46 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
     
  
  
  
  
  
  
           
     
  
  
  
  
  
  
 
  
  
  
  
  
   
  
  
  
  
  
  
  
  
 
  
  
  
  
  
  
 
  
  
 
  
  
 
  
  
  
  
 
  
  
 
 
 
  
 
 
 
  
  
  
  
  
 
  
  
  
 
  
  
  
 
 
  
  
  
  
  
 
  
  
 
 
 
  
  
  
 
 
  
  
  
  
 
 
 
  
  
  
  
     
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
primarily collateralized by auto loans and leases, where our 
intent is to hold these securities to maturity and collect the 
contractual cash flows. The held-to-maturity portfolio may also 
provide yield enhancement over short-term assets. 

We analyze securities for OTTI quarterly or more often if a 

potential loss-triggering event occurs. Of the $344 million in 
OTTI write-downs recognized in 2013, $158 million related to 
debt securities and $25 million related to marketable equity 
securities, which are each included in available-for-sale 
securities. Another $161 million in OTTI write-downs is related 
to nonmarketable equity investments, which are included in 
other assets. For a discussion of our OTTI accounting policies 
and underlying considerations and analysis see Note 1 
(Summary of Significant Accounting Policies – Investments) and 
Note 5 (Investment Securities) to Financial Statements in this 
Report. 

At December 31, 2013, investment securities included 

$42.5 billion of municipal bonds, of which 86% were rated “A-” 
or better based predominantly on external and, in some cases, 
internal ratings. Additionally, some of the securities in our total 
municipal bond portfolio are guaranteed against loss by bond 
insurers. These guaranteed bonds are predominantly investment 
grade and were generally underwritten in accordance with our 
own investment standards prior to the determination to 
purchase, without relying on the bond insurer’s guarantee in 
making the investment decision. Our municipal bond holdings 
are monitored as part of our ongoing impairment analysis. 

The weighted-average expected maturity of debt securities 
available-for-sale was 7.5 years at December 31, 2013. Because 
60% of this portfolio is MBS, the expected remaining maturity is 
shorter than the remaining contractual maturity because 
borrowers generally have the right to prepay obligations before 
the underlying mortgages mature. The estimated effects of a 
200 basis point increase or decrease in interest rates on the fair 
value and the expected remaining maturity of the MBS available-
for-sale are shown in Table 11. 

Table 11:  Mortgage-Backed Securities 

(in billions) 

At December 31, 2013 

Expected  

Net 

remaining 

Fair 

unrealized  

maturity 

value 

gain (loss) 

(in years) 

Actual 

$ 

148.8

 0.7 

6.4 

Assuming a 200 basis point: 

Increase in interest rates 

Decrease in interest rates

133.7 

 159.1

(14.4) 

 11.0

7.5 

 3.6 

See Note 5 (Investment Securities) to Financial Statements in 

this Report for a summary of investment securities by security 
type. 

47 

      
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
  
  
  
     
  
  
  
  
     
  
  
  
  
  
  
 
  
 
  
  
  
 
    
  
  
  
 
 
 
  
      
  
 
  
 
 
  
 
 
 
 
 
  
 
 
  
 
  
 
  
  
  
     
  
  
 
Balance Sheet Analysis (continued) 

Loan Portfolio 
Total loans were $825.8 billion at December 31, 2013, up 
$26.2 billion from December 31, 2012. Table 12 provides a 
summary of total outstanding loans by non-strategic/liquidating 
and core loan portfolios. The runoff in the non-
strategic/liquidating portfolios was $13.7 billion, while loans in 
the core portfolio grew $39.9 billion from December 31, 2012. 
Our core loan growth in 2013 included: 
x 

a $20.7 billion increase in the commercial segment 
predominantly from growth in commercial and industrial 
loans and foreign loans, which included $5.2 billion of 

commercial real estate portfolio acquisitions, consisting of 
$4.0 billion U.K. commercial real estate loans classified 
within foreign loans and $1.2 billion within commercial real 
estate mortgage; and 
a $19.2 billion increase in consumer loans, predominantly 
from growth in first lien mortgages. 

x	 

Additional information on the non-strategic and liquidating 
loan portfolios is included in Table 17 in the “Risk Management 
– Credit Risk Management” section in this Report. 

Table 12:  Loan Portfolios 

(in millions) 

Commercial 
Consumer

Total loans 

December 31, 2013 	

December 31, 2012 

Core 

Liquidating 

Total 

Core 

Liquidating 

Total 

$

 378,743 
 366,190 

 2,013 
 78,853 

 380,756 
 445,043 

358,028
 346,984

 3,170
 91,392

 361,198 
438,376 

$ 

 744,933 

 80,866 

 825,799 

705,012

 94,562

 799,574 

A discussion of average loan balances and a comparative 
detail of average loan balances is included in Table 5 under 
“Earnings Performance – Net Interest Income” earlier in this 
Report. Additional information on total loans outstanding by 
portfolio segment and class of financing receivable is included in 
the “Risk Management – Credit Risk Management” section in 
this Report. Period-end balances and other loan related 

Table 13:  Maturities for Selected Commercial Loan Categories 

information are in Note 6 (Loans and Allowance for Credit 
Losses) to Financial Statements in this Report. 

Table 13 shows contractual loan maturities for loan 
categories normally not subject to regular periodic principal 
reduction and sensitivities of those loans to changes in interest 
rates. 

(in millions) 

Selected loan maturities: 

Commercial and industrial 

$

Real estate mortgage

Real estate construction

Foreign

Within

one

year 

 44,801 

 17,746 

 6,095 

 33,681 

December 31, 2013 	

December 31, 2012 

After 

one year 

through 

five years 

After 

five 

years 

After  

Within 

one year 

one 

through 

After  

five 

Total 

year 

five years  

years  

Total 

 131,745 

 20,664 

 197,210 

45,212

 123,578

 18,969

 187,759 

 60,004 

 29,350 

 107,100 

 9,207 

 11,602 

 1,445 

 2,382 

 16,747 

 47,665 

 22,328

 7,685

 27,219

 56,085

 27,927

106,340 

 7,961

 7,460

 1,258

 3,092

16,904 

37,771 

Total selected loans 

$

 102,323 

 212,558 

 53,841 

 368,722 

102,444

 195,084

 51,246

 348,774 

Distribution of loans to 

changes in interest rates: 

Loans at fixed 

interest rates 

$

 18,409 

 23,891 

 14,684 

 56,984 

17,218

 20,894

 11,387

 49,499 

Loans at floating/variable 

interest rates

 83,914 

 188,667 

 39,157 

 311,738 

 85,226

 174,190

 39,859

299,275 

Total selected loans 

$

 102,323 

 212,558 

 53,841 

 368,722 

102,444

 195,084

 51,246

 348,774 

48 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
  
   
  
 
  
  
 
 
  
 
  
  
 
 
 
  
  
  
 
 
  
 
 
  
  
 
 
  
  
  
  
  
    
  
  
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
  
  
  
  
  
   
  
  
  
  
  
     
  
  
  
  
 
  
  
  
  
  
 
 
 
  
  
  
 
  
  
  
  
  
 
  
  
  
  
 
 
  
 
  
  
  
 
     
     
  
  
  
  
  
 
  
 
 
  
  
  
  
  
  
  
 
  
  
  
  
  
  
  
  
 
  
  
  
  
  
  
  
  
 
  
  
  
  
  
  
  
  
  
  
 
 
 
  
  
  
  
  
  
 
    
     
  
  
  
  
  
 
  
 
 
    
     
  
  
  
  
  
 
  
  
 
 
    
     
  
  
  
  
  
 
  
  
  
 
 
 
  
  
  
  
  
  
  
  
 
 
    
    
  
  
  
  
  
 
  
  
  
 
 
  
  
  
  
  
  
  
  
  
  
 
 
 
  
  
  
  
  
  
  
  
  
  
     
    
  
  
  
  
  
 
 
 
Deposits 
Deposits totaled $1.1 trillion at December 31, 2013, compared 
with $1.0 trillion at December 31, 2012. Table 14 provides 
additional information regarding deposits. Deposit growth of 
$76 billion from December 31, 2012 reflected continued 
customer-driven growth as well as liquidity-related issuances 
of term deposits. Information regarding the impact of deposits 

on net interest income and a comparison of average deposit 
balances is provided in “Earnings Performance – Net Interest 
Income” and Table 5 earlier in this Report. Total core deposits 
were $980.1 billion at December 31, 2013, up $34.4 billion 
from $945.7 billion at December 31, 2012. 

Table 14:  Deposits 

($ in millions)

Noninterest-bearing 

Interest-bearing checking
Market rate and other savings

Savings certificates
Foreign deposits (1)

Core deposits

Other time and savings deposits

Other foreign deposits

Dec. 31, 

% of 
total 

Dec. 31, 

% of 
total 

% 

 2013 

deposits 

2012 

deposits

Change 

$

 288,116 

 27 %  

$ 

 37,346 
 556,763 

 41,567 
 56,271 

 980,063 

 64,477 

 34,637 

3 
52 

4 
5 

91 

6 

3 

288,207

35,275
517,464

55,966
48,837

945,749

33,755

23,331

 29 %

 4 
 52 

 6 
 4 

 95 

 3 

 2 

 -

6 
8 

 (26) 
15 

4 

91 

48 

 8 

Total deposits 

$

 1,079,177 

 100 %  

$ 

 1,002,835 

 100 %

(1)  Reflects Eurodollar sweep balances included in core deposits. 

Equity 
Total equity was $171.0 billion at December 31, 2013 compared 
with $158.9 billion at December 31, 2012. The increase was 
predominantly driven by a $14.7 billion increase in retained 
earnings from earnings net of dividends paid, partially offset by 
a $4.3 billion decline in cumulative other comprehensive 
income (OCI). The decline in OCI was due to a $7.9 billion 
($4.9 billion after tax) reduction in net unrealized gains on our 
investment securities portfolio resulting from an increase in 

Off-Balance Sheet Arrangements 

In the ordinary course of business, we engage in financial 
transactions that are not recorded on the balance sheet, or may 
be recorded on the balance sheet in amounts that are different 
from the full contract or notional amount of the transaction. Our 
off-balance sheet arrangements include commitments to lend, 
transactions with unconsolidated entities, guarantees, 
derivatives, and other commitments. These transactions are 
designed to (1) meet the financial needs of customers, (2) 
manage our credit, market or liquidity risks, and/or (3) diversify 
our funding sources. 

Commitments to Lend 
We enter into commitments to lend funds to customers, which 
are usually at a stated interest rate, if funded, and for specific 
purposes and time periods. When we make commitments, we 
are exposed to credit risk. However, the maximum credit risk for 
these commitments will generally be lower than the contractual 
amount because a significant portion of these commitments are 
not expected to be fully utilized or will expire without being used 
by the customer. For more information on lending 
commitments, see Note 6 (Loans and Allowance for Credit 
Losses) to Financial Statements in this Report. 

long-term interest rates. This decline was partially offset by our 
re-measurement of our pension and post-retirement plan 
liabilities, combined with pension settlement losses and 
amortization of actuarial losses, which increased cumulative 
other comprehensive income by $1.8 billion ($1.1 billion after 
tax). See Note 5 (Investment Securities) and Note 20 
(Employee Benefits and Other Expenses) to Financial 
Statements in this Report for additional information. 

Transactions with Unconsolidated Entities 
We routinely enter into various types of on- and off-balance 
sheet transactions with special purpose entities (SPEs), which 
are corporations, trusts or partnerships that are established for a 
limited purpose. Generally, SPEs are formed in connection with 
securitization transactions. For more information on 
securitizations, including sales proceeds and cash flows from 
securitizations, see Note 8 (Securitizations and Variable Interest 
Entities) to Financial Statements in this Report. 

Guarantees and Certain Contingent 
Arrangements 
Guarantees are contracts that contingently require us to make 
payments to a guaranteed party based on an event or a change in 
an underlying asset, liability, rate or index. Guarantees are 
generally in the form of standby letters of credit, securities 
lending and other indemnifications, liquidity agreements, 
written put options, recourse obligations for loans and 
mortgages sold, and contingent consideration. 

For more information on guarantees and certain contingent 

arrangements, see Note 14 (Guarantees, Pledged Assets and 
Collateral) to Financial Statements in this Report. 

49 

 
Off-Balance Sheet Arrangements (continued) 

Derivatives	 
We primarily use derivatives to manage exposure to market risk, 
including interest rate risk, credit risk and foreign currency risk, 
and to assist customers with their risk management objectives. 
Derivatives are recorded on the balance sheet at fair value and 
can be measured in terms of the notional amount, which is 
generally not exchanged, but is used only as the basis on which 
interest and other payments are determined. The notional 
amount is not recorded on the balance sheet and is not, when 
viewed in isolation, a meaningful measure of the risk profile of 
the instruments. 

For more information on derivatives, see Note 16 
(Derivatives) to Financial Statements in this Report.	 

Contractual Cash Obligations 
In addition to the contractual commitments and arrangements 
previously described, which, depending on the nature of the 
obligation, may or may not require use of our resources, we enter 
into other contractual obligations that may require future cash 
payments in the ordinary course of business, including debt 
issuances for the funding of operations and leases for premises 
and equipment. 

Table 15 summarizes these contractual obligations as of 
December 31, 2013, excluding the projected cash payments for 
obligations for short-term borrowing arrangements and pension 
and postretirement benefit plans. More information on those 
obligations is in Note 12 (Short-Term Borrowings) and Note 20 
(Employee Benefits and Other Expenses) to Financial 
Statements in this Report.  

Table 15:  Contractual Cash Obligations 

(in millions) 

Contractual payments by period: 

Deposits (1) 

Long-term debt (2) 

Interest (3) 

Operating leases 

Unrecognized tax obligations 

Commitments to purchase debt 

and equity securities (4) 

Purchase and other obligations (5) 

Note(s) to 

Financial 

Statements  

Less than  

1 year  

1-3  

years  

3-5  

than 

Indeterminate  

years  

5 years 

maturity 

Total  

More 

11 

$ 

7, 13 

7 

21 

86,958 

12,800 

2,494 

1,155 

8 

20,932 

46,263 

3,776 

1,960 

-

3,041 

302 

1,013 

592 

5,924 

39,981 

2,436 

1,426 

3,619 

53,954 

10,292 

2,812 

-

7 

51 

-

-

7 

961,744 

1,079,177  

-

-

-

2,839 

-

-

152,998 

18,998 

7,353 

2,847 

4,061 

952 

Total contractual obligations 

$ 

106,758 

74,536 

49,825 

70,684 

964,583 

1,266,386 

(1)  Includes interest-bearing and noninterest-bearing checking, and market rate and other savings accounts. 
(2)  Balances are presented net of unamortized debt discounts and premiums and purchase accounting adjustments. 
(3)  Represents the future interest obligations related to interest-bearing time deposits and long-term debt in the normal course of business including a net reduction of 

$26 billion related to hedges used to manage interest rate risk. These interest obligations assume no early debt redemption. We estimated variable interest rate payments 
using December, 31 2013 rates, which we held constant until maturity. We have excluded interest related to structured notes where our payment obligation is contingent on 
the performance of certain benchmarks. 

(4)  Includes unfunded commitments to purchase debt and equity investments, excluding trade date payables, of $2.8 billion and $1.2 billion, respectively. Our unfunded equity 

commitments include certain investments subject to the Volcker Rule, which we expect to divest in the near future. For additional information regarding the Volcker Rule, see 
the "Regulatory Reform" section in this Report. We have presented our contractual obligations on equity investments above in the maturing in less than one year category as 
there are no specified contribution dates in the agreements. These obligations may be requested at any time by the investment manager. 

(5)  Represents agreements to purchase goods or services. 

We are subject to the income tax laws of the U.S., its states 

and municipalities, and those of the foreign jurisdictions in 
which we operate. We have various unrecognized tax 
obligations related to these operations that may require future 
cash tax payments to various taxing authorities. Because of 
their uncertain nature, the expected timing and amounts of 
these payments generally are not reasonably estimable or 
determinable. We attempt to estimate the amount payable in 
the next 12 months based on the status of our tax examinations 
and settlement discussions. See Note 21 (Income Taxes) to 
Financial Statements in this Report for more information. 

Transactions with Related Parties 
The Related Party Disclosures topic of the Accounting 
Standards Codification (ASC) requires disclosure of material 
related party transactions, other than compensation 
arrangements, expense allowances and other similar items in 
the ordinary course of business. We had no related party 
transactions required to be reported for the years ended 
December 31, 2013, 2012 and 2011. 

50 

Risk Management 

Financial institutions must manage a variety of business risks 
that can significantly affect their financial performance. Among 
the key risks that we must manage are operational risks, credit 
risks, and asset/liability management risks, which include 
interest rate, market, and liquidity and funding risks. Our risk 
culture is strongly rooted in our Vision and Values, and in 
order to succeed in our mission of satisfying all our customers’ 
financial needs and helping them succeed financially, our 
business practices and operating model must support prudent 
risk management practices. 

Risk Management Framework and Culture 
The key elements of our risk management framework and 
culture include the following: 
x	  We strongly believe in managing risk as close to 

the source as possible.  We manage risk through three 
lines of defense, and the first line of defense is our team 
members in our lines of business who are responsible for 
identifying, assessing, monitoring, managing, mitigating, 
and owning the risks in their businesses. All of our team 
members have accountability for risk management. 
x	  We recognize the importance of strong oversight. 

Our Corporate Risk group, led by our Chief Risk Officer 
who reports to the Board’s Risk Committee, as well as 
other corporate functions such as the Law Department, 
Corporate Controllers, and the Human Resources 
Department serve as the second line of defense and 
provide company-wide leadership, oversight, an enterprise 
view, and appropriate challenge to help ensure effective 
and consistent understanding and management of all risks 
by our lines of business. Wells Fargo Audit Services, led by 
our Chief Auditor who reports to the Board’s Audit and 
Examination Committee, serves as the third line of defense 
and through its audit, assurance, and advisory work 
evaluates and helps improve the effectiveness of the 
governance, risk management, and control processes 
across the enterprise. 

x	  We have a significant bias for conservatism.  We 
strive to maintain a conservative financial position 
measured by satisfactory asset quality, capital levels, 
funding sources, and diversity of revenues. Our risk is 
distributed by geography, product type, industry segment, 
and asset class, and while we want to grow the Company, 
we will attempt to do so in a way that supports our long-
term goals and does not compromise our ability to manage 
risk.  

x	  We have a long-term customer focus.  Our focus is 
on knowing our customers and meeting our customers’ 
long-term financial needs by offering products and value-
added services that are appropriate for their needs and 
circumstances. In addition, our team members are 
committed to operational excellence, and we recognize 
that our infrastructure, systems, processes, and 
compliance programs must support the financial success 
of our customers through a superior customer service 
experience. 

x	  We must understand and follow our risk appetite. 

Our risk management framework is based on 
understanding and following our overall enterprise 
statement of risk appetite, which describes the nature and 
level of risks that we are willing to take to achieve our 
strategic and business objectives. This statement provides 
the philosophical underpinnings that guide business and 
risk leaders as they manage risk on a day-to-day basis. Our 
CEO and Operating Committee, which consists of our 
Chief Risk Officer and other senior executives, develop our 
enterprise statement of risk appetite in the context of our 
risk management framework and culture described above. 
The Board approves our statement of risk appetite 
annually, and the Board’s Risk Committee reviews and 
approves any proposed changes to the statement to help 
ensure that it remains consistent with our risk profile. 

As part of our review of our risk appetite, we maintain 

metrics along with associated objectives to measure and 
monitor the amount of risk that the Company is prepared to 
take. Actual results of these metrics are reported to the 
Enterprise Risk Management Committee on a quarterly basis 
as well as to the Risk Committee of the Board. Our operating 
segments also have business-specific risk appetite statements 
based on the enterprise statement of risk appetite. The metrics 
included in the operating segment statements are harmonized 
with the enterprise level metrics to ensure consistency where 
appropriate. Business lines also maintain metrics and 
qualitative statements that are unique to their line of business. 
This allows for monitoring of risk and definition of risk 
appetite deeper within the organization. 

Our risk culture seeks to promote proactive risk 

management and putting the customer first by implementing 
an ongoing program of training, performance management, 
and regular communication. Our risk culture also depends on 
the “tone at the top” set by our Board, CEO, and Operating 
Committee members. Through oversight of the three lines of 
defense, the Board and the Operating Committee are the 
starting point for establishing and reinforcing our risk culture 
and have overall and ultimate responsibility for oversight of 
our risks, which they carry out through committees with 
specific risk management functions. 

Board Oversight of Risk 
The Board performs its risk oversight function primarily 
through its seven standing committees, all of which report to 
the full Board. Each of the Board’s committees is responsible 
for oversight of specific risks, including reputation risks, as 
outlined in each of their charters and as summarized on the 
following chart. The Risk Committee assists the Board and its 
other committees by, among other things, helping to ensure 
end-to-end ownership of oversight of all risk issues in one 
Board committee, overseeing risk across the entire Company 
and across all risk types, and by reviewing and monitoring the 
Company’s overall risk appetite. To facilitate discussion and 
communication about enterprise-wide risk matters and avoid 

51 

Risk Management – Credit Risk Management (continued) 

unnecessary duplication, the Risk Committee’s members 
consist of the chairs of each of the Board’s other committees. 

Board of Directors 

Annually approves overall enterprise risk appetite statement 

Board Committees 

Risk Committee 
Oversight includes: 
x 

Enterprise-wide risk 
management 
framework, including 
processes and resources 
necessary to execute the 
Company’s risk program 

x  Performance of Chief 

Risk Officer  

x	  Aggregate enterprise-
wide risk profile and 
alignment of risk profile 

with strategy, objectives, 

and risk appetite 

x	  Risk appetite statement, 
including changes in risk 
appetite, and adherence 
to risk limits 
x	  Emerging risks 
x	  Risks associated with 
acquisitions and 
significant new business 
or strategic initiatives 

Audit & 
Examination 

Committee
 
Oversight includes: 
x	  Internal controls 
over financial 
reporting 

x	  External auditor 
performance 
x	  Internal audit 

function, including 
performance of Chief 
Auditor 

x	  Legal, regulatory, 

and compliance risks 

x	  Operational risks, 

including technology 

x  Major financial risk 

exposures and 
general process for 
risk assessment and 
management 

Credit Committee 
Oversight includes: 
x  Credit risk, 

including high risk 
portfolios  

x  Allowance for credit 
losses, including 
governance and 
methodology 
x	  Adherence to 

enterprise credit 
risk appetite 
metrics and 
concentration limits 

x	  Compliance with 

lending policies and 
credit underwriting 
standards 

x	  Credit stress testing 

activities 

Corporate 
Responsibility 
Committee 
Oversight includes: 
x	  Mortgage and 

x	 

other consumer 
lending 
reputational risks 
Reputation with 
customers, 
including 
complaints and
 
service matters 


x	  Social 

responsibility 
risks, including 
political and 
environmental 
risks 

Human 

Resources 

Committee 
Oversight includes: 
x  Compensation 

x

risk management 
Talent 
management and 
succession 
planning 

Governance & 
Nominating 
Committee 
Oversight includes: 
x	  Corporate 

governance 
compliance 
x  Board and 
committee 
performance  

Finance Committee 
Oversight includes: 
x	  Interest rate risk, 

including the MSR 
x	  Market risk, including 
trading and derivative 
activities and 
counterparty risks 
x	  Liquidity and funding 

risks 

x	  Investment risk, 
including fixed-
income and equity 
portfolios 

x	  Capital adequacy 
assessment and 
planning, and stress 
testing activities 

52 

Management’s Oversight of Risk 
The Board and its committees work closely with management 
in overseeing risk. Each Board committee receives reports and 
information regarding risk issues directly from management. 
Managers are accountable for managing risks through day-to-
day operations and, in some cases, management committees 
have been established to inform the risk management 
framework and provide governance and advice regarding 
management functions. These committees include:  

x 

x 

x 

x 

x 

x 

x 

The Operating Committee, which meets weekly to, 
among other things, discuss strategic, operational and risk 
issues at the enterprise level. 
The Enterprise Risk Management Committee 
(ERMC), which meets regularly during the year and 
reviews significant and emerging risk topics and high-risk 
business initiatives, particularly those that may result in 
additional regulatory or reputational risk. 
The Asset and Liability Committee (ALCO), which is 
responsible for enterprise-wide oversight of the Company's 
balance sheet, interest rate exposure, market risks, 
liquidity, and capital. The committee provides guidance 
and recommendations to management and the Board 
related to risk management for these areas. 
The Market Risk Committee, which provides oversight 
of the Company’s market risk exposures to ensure 
significant market risks throughout the Company are 
identified, measured and monitored in accordance with 
the Company’s stated risk appetite. 
The Compliance and Operational Risk Committee 
(CORC), which provides a forum for senior risk managers 
to focus on enterprise-wide compliance and operational 
risk issues, and provides leadership and direction in 
evaluating management of operational risks, establishing 
priorities, and fostering collaboration and coordination of 
risk management activities across the Company. 
The Regulatory Compliance Risk Management 
Committee (RCRM), which provides a forum for senior 
compliance managers to provide leadership, direction, and 
assessment of the management of enterprise-wide 
regulatory risks, and to escalate such risks to the chief 
compliance officer as necessary 
The Corporate Allowance for Credit Losses 
Approval Committee, which reviews the process and 
supporting analytics for allowance for loan and lease losses 
and the allowance for unfunded credit commitments to 
help ensure allowances for credit losses are maintained at 
adequate levels in conformity with generally accepted 
accounting principles and regulatory guidelines. 

These committees help management facilitate enterprise-
wide understanding and monitoring of risks and challenges 
faced by the Company. Management’s corporate risk 
organization, which is part of the second line of defense, is 
headed by the Company’s Chief Risk Officer who, among other 
things, provides oversight, opines on the performance and 
strategy of all risks taken by the businesses, and provides 
credible challenge to risks incurred. The Chief Risk Officer, as 
well as the Chief Enterprise, Credit, Market, and Operational 
Risk Officers as his or her direct reports, work closely with the 
Board’s committees and frequently provide reports and 
updates to the committees and the committee chairs on risk 
issues during and outside of regular committee meetings, as 
appropriate. The full Board receives reports at each of its 
meetings from the committee chairs about committee 
activities, including risk oversight matters, and receives a 
quarterly report from the ERMC regarding current or emerging 
risk issues. 

Further discussion and specific examples of reporting, 
measurement and monitoring techniques we use in each risk 
area are included within the subsequent sub-sections of the 
Risk Management section in this Report. 

Operational Risk Management 
Operational risk is the risk of loss resulting from inadequate or 
failed internal processes or systems, or resulting from external 
events or third parties. Information security is a significant 
operational risk for financial institutions such as Wells Fargo, 
and includes the risk of losses resulting from cyber attacks. 
Wells Fargo and reportedly other financial institutions 
continue to be the target of various evolving and adaptive 
denial-of-service or other cyber attacks as part of what appears 
to be a coordinated effort to disrupt the operations of financial 
institutions and potentially test their cybersecurity capabilities. 
Wells Fargo has not experienced any material losses relating to 
these or other cyber attacks. Cybersecurity and the continued 
development and enhancement of our controls, processes and 
systems to protect our networks, computers, software, and data 
from attack, damage or unauthorized access remain a priority 
for Wells Fargo. See the “Risk Factors” section in this Report 
for additional information regarding the risks associated with a 
failure or breach of our operational or security systems or 
infrastructure, including as a result of cyber attacks. 

53 

Risk Management – Credit Risk Management (continued) 

We manage our credit risk by establishing what we believe 
are sound credit policies for underwriting new business, while 
monitoring and reviewing the performance of our existing loan 
portfolios. We employ various credit risk management and 
monitoring activities to mitigate risks associated with multiple 
risk factors affecting loans we hold, could acquire or originate 
including: 
x 
x 
x  Economic and market conditions 
x 
x 
x  Merger and acquisition activities 
x  Reputation risk 

Loan concentrations and related credit quality 
Counterparty credit risk 

Legislative or regulatory mandates 
Changes in interest rates 

Our credit risk management oversight process is governed 

centrally, but provides for decentralized management and 
accountability by our lines of business. Our overall credit 
process includes comprehensive credit policies, disciplined 
credit underwriting, frequent and detailed risk measurement 
and modeling, extensive credit training programs, and a 
continual loan review and audit process. 

A key to our credit risk management is adherence to a well-

controlled underwriting process, which we believe is 
appropriate for the needs of our customers as well as investors 
who purchase the loans or securities collateralized by the loans. 

Credit Risk Management 
Loans represent the largest component of assets on our balance 
sheet and their related credit risk is a significant risk we 
manage. We define credit risk as the risk of loss associated with 
a borrower or counterparty default (failure to meet obligations 
in accordance with agreed upon terms). Table 16 presents our 
total loans outstanding by portfolio segment and class of 
financing receivable. 

Table 16:  Total Loans Outstanding by Portfolio Segment and 
Class of Financing Receivable 

(in millions)

Commercial: 

December 31, 

 2013 

2012 

Commercial and industrial 

$

 197,210 

Real estate mortgage
Real estate construction

Lease financing
Foreign (1)

 107,100 
 16,747 

 12,034 
 47,665 

187,759 

106,340 
16,904 

12,424 
37,771 

Total commercial

 380,756 

361,198 

Consumer: 

Real estate 1-4 family first mortgage

 258,497 

249,900 

Real estate 1-4 family junior lien mortgage

Credit card

Automobile

Other revolving credit and installment

Total consumer 

Total loans 

 65,914 

 26,870 

 50,808 

 42,954 

75,465 

24,640 

45,998 

42,373 

 445,043 

438,376 

$

 825,799 

799,574 

(1)  Substantially all of our foreign loan portfolio is commercial loans. Loans are 

classified as foreign primarily based on whether the borrower’s primary address is 
outside of the United States. 

54 

Credit Quality Overview  Credit quality continued to 
improve during 2013 due in part to improving economic 
conditions as well as our proactive credit risk management 
activities. The improvement occurred for both commercial and 
consumer portfolios as evidenced by their credit metrics: 
x  Nonaccrual loans decreased to $3.5 billion and $12.2 billion 
in our commercial and consumer portfolios, respectively, at 
December 31, 2013, from $5.8 billion and $14.7 billion at 
December 31, 2012. Nonaccrual loans represented 1.90% of 
total loans at December 31, 2013, compared with 2.56% at 
December 31, 2012. 

x	  Net charge-offs as a percentage of average total loans 

improved to 0.56% in 2013 compared with 1.17% a year ago 
and were 0.06% and 0.98% in our commercial and 
consumer portfolios, respectively, compared with 0.35% 
and 1.84% in 2012. 

x	  Loans that are not government insured/guaranteed and 
90 days or more past due and still accruing decreased to 
$143 million and $902 million in our commercial and 
consumer portfolios, respectively, at December 31, 2013, 
from $303 million and $1.1 billion at December 31, 2012. 

In addition to credit metric improvements we saw 
improvement in various economic indicators such as home 
prices that influenced our evaluation of the allowance and 
provision for credit losses. Accordingly: 
x  Our provision for credit losses decreased to $2.3 billion in 

2013 from $7.2 billion in 2012. 

Table 17:  Non-Strategic and Liquidating Loan Portfolios 

(in millions)

Commercial: 

Legacy Wachovia commercial and industrial, CRE and foreign PCI loans (1) 

Total commercial

Consumer: 

Pick-a-Pay mortgage (1)

Liquidating home equity

Legacy Wells Fargo Financial indirect auto

Legacy Wells Fargo Financial debt consolidation

Education Finance - government guaranteed

Legacy Wachovia other PCI loans (1)

Total consumer 	

x	  The allowance for credit losses decreased to $15.0 billion at 
December 31, 2013 from $17.5 billion at December 31, 2012. 

Additional information on our loan portfolios and our 

credit quality trends follows. 

Non-Strategic and Liquidating Loan Portfolios  We 
continually evaluate and modify our credit policies to address 
appropriate levels of risk. We may designate certain portfolios 
and loan products as non-strategic or liquidating after we cease 
their continued origination and actively work to limit losses 
and reduce our exposures. 

Table 17 identifies our non-strategic and liquidating loan 
portfolios. They consist primarily of the Pick-a-Pay mortgage 
portfolio and PCI loans acquired from Wachovia, certain 
portfolios from legacy Wells Fargo Home Equity and Wells 
Fargo Financial, and our education finance government 
guaranteed loan portfolio. The total balance of our non-
strategic and liquidating loan portfolios has decreased 58% 
since the merger with Wachovia at December 31, 2008, and 
decreased 14% from the end of 2012. 

The home equity portfolio of loans generated through third 

party channels is designated as liquidating. Additional 
information regarding this portfolio, as well as the liquidating 
PCI and Pick-a-Pay loan portfolios, is provided in the 
discussion of loan portfolios that follows. 

Outstanding balance 

December 31, 

 2013 

2012 

2008 

$

 2,013 

 2,013 

3,170

3,170

 18,704 

 18,704 

 50,971 

 3,695 

 207 

 12,893 

 10,712 

 375 

58,274

4,647

830 

14,519

12,465

657 

 95,315 

 10,309 

18,221 

 25,299 

 20,465 

2,478 

 78,853 

91,392

 172,087 

Total non-strategic and liquidating loan portfolios 	

$ 

 80,866 

94,562

 190,791 

(1)  Net of purchase accounting adjustments related to PCI loans. 

55 

Risk Management – Credit Risk Management (continued) 

PURCHASED CREDIT-IMPAIRED (PCI) LOANS  Loans 
acquired with evidence of credit deterioration since their 
origination and where it is probable that we will not collect all 
contractually required principal and interest payments are PCI 
loans. Substantially all of our PCI loans were acquired in the 
Wachovia acquisition on December 31, 2008. PCI loans are 
recorded at fair value at the date of acquisition, and the 
historical allowance for credit losses related to these loans is not 
carried over. The carrying value of PCI loans totaled 
$26.7 billion at December 31, 2013, down from $31.0 billion and 
$58.8 billion at December 31, 2012 and 2008, respectively. Such 
loans are considered to be accruing due to the existence of the 
accretable yield and not based on consideration given to 
contractual interest payments. The accretable yield at 
December 31, 2013, was $17.4 billion, which reflects a revision 
from the $19.1 billion reported in our earnings release, filed 
January 14, 2014, on Form 8-K. This revision primarily reflects a 
correction of our projected cash flow estimates for our Pick-a-
Pay portfolio related to the anticipated volume of future 
modifications and defaults on modified loans. As a result, the 
estimated weighted-average life of our projected cash flow 
estimates for our Pick-a-Pay portfolio declined from 14.0 years 
to 12.7 years. 

A nonaccretable difference is established for PCI loans to 
absorb losses expected on those loans at the date of acquisition. 
Amounts absorbed by the nonaccretable difference do not affect 
the income statement or the allowance for credit losses. 

Substantially all commercial and industrial, CRE and foreign 

PCI loans are accounted for as individual loans. Conversely, 
Pick-a-Pay and other consumer PCI loans have been aggregated 
into pools based on common risk characteristics. Each pool is 
accounted for as a single asset with a single composite interest 
rate and an aggregate expectation of cash flows. 

Resolutions of loans may include sales to third parties, 

receipt of payments in settlement with the borrower, or 
foreclosure of the collateral. Our policy is to remove an 
individual PCI loan from a pool based on comparing the amount 
received from its resolution with its contractual amount. Any 
difference between these amounts is absorbed by the 
nonaccretable difference. This removal method assumes that the 
amount received from resolution approximates pool 
performance expectations. The accretable yield percentage is 
unaffected by the resolution and any changes in the effective 
yield for the remaining loans in the pool are addressed by our 
quarterly cash flow evaluation process for each pool. For loans 
that are resolved by payment in full, there is no release of the 
nonaccretable difference for the pool because there is no 
difference between the amount received at resolution and the 
contractual amount of the loan. Modified PCI loans are not 
removed from a pool even if those loans would otherwise be 
deemed TDRs. Modified PCI loans that are accounted for 
individually are TDRs, and removed from PCI accounting, if 
there has been a concession granted in excess of the original 
nonaccretable difference. We include these TDRs in our 
impaired loans. 

During 2013, we recognized as income $91 million released 

from the nonaccretable difference related to commercial PCI 
loans due to payoffs and other resolutions. We also transferred 
$971 million from the nonaccretable difference to the accretable 
yield for PCI loans with improving credit-related cash flows and 
absorbed $751 million of losses in the nonaccretable difference 
from loan resolutions and write-downs. Our cash flows expected 
to be collected have been favorably affected by lower than 
expected defaults and losses as a result of observed economic 
strengthening, particularly in housing prices, and by our loan 
modification efforts. See the “Real Estate 1-4 Family First and 
Junior Lien Mortgage Loans” section in this Report for 
additional information. Table 18 provides an analysis of changes 
in the nonaccretable difference. 

56 

Table 18:  Changes in Nonaccretable Difference for PCI Loans 

(in millions) 

Balance, December 31, 2008 
Addition of nonaccretable difference due to acquisitions

Release of nonaccretable difference due to: 

Loans resolved by settlement with borrower (1)

Loans resolved by sales to third parties (2)
Reclassification to accretable yield for loans with improving credit-related cash flows (3)

Use of nonaccretable difference due to: 

Losses from loan resolutions and write-downs (4) 

Balance, December 31, 2011 

Addition of nonaccretable difference due to acquisitions
Release of nonaccretable difference due to: 

Loans resolved by settlement with borrower (1)
Loans resolved by sales to third parties (2)

Other 
Commercial  Pick-a-Pay  consumer 

Total 

$ 

10,410
 188 

 26,485
-

 4,069
-

 40,964 
188 

 (1,345)

 (299)
 (1,216)

 -

-

 (1,345) 

 -
 (2,383)

 (85)
 (614)

 (384) 
 (4,213) 

(6,809) 

(14,976) 

(2,718) 

(24,503) 

929 

 7 

 (81)
 (4)

9,126 

652 

10,707 

-

 -
 -

-

-
-

7 

 (81) 
 (4) 

Reclassification to accretable yield for loans with improving credit-related cash flows (3)

 (315)

 (648)

 (178)

 (1,141) 

Use of nonaccretable difference due to: 

Losses from loan resolutions and write-downs (4) 

Balance, December 31, 2012

Addition of nonaccretable difference due to acquisitions

Release of nonaccretable difference due to: 

Loans resolved by settlement with borrower (1)

Loans resolved by sales to third parties (2)

Reclassification to accretable yield for loans with improving credit-related cash flows (3)

Use of nonaccretable difference due to: 

Losses from loan resolutions and write-downs (4)

Balance, December 31, 2013 

(114) 

(2,246) 

(164) 

(2,524) 

 422 

 6,232 

310 

 6,964 

 18

 (86)

 (5)

 (74)

 -

 -

 -

-

-

-

 18 

 (86) 

 (5) 

 (866)

 (31)

 (971) 

 (10)

 (662)

 (79)

 (751) 

$ 

265 

 4,704 

200 

 5,169 

(1)  Release of the nonaccretable difference for settlement with borrower, on individually accounted PCI loans, increases interest income in the period of settlement. Pick-a-Pay 

and Other consumer PCI loans do not reflect nonaccretable difference releases for settlements with borrowers due to pool accounting for those loans, which assumes that the 
amount received approximates the pool performance expectations. 

(2)  Release of the nonaccretable difference as a result of sales to third parties increases noninterest income in the period of the sale. 
(3)  Reclassification of nonaccretable difference to accretable yield for loans with increased cash flow estimates will result in increased interest income as a prospective yield 

adjustment over the remaining life of the loan or pool of loans. 

(4)  Write-downs to net realizable value of PCI loans are absorbed by the nonaccretable difference when severe delinquency (normally 180 days) or other indications of severe 
borrower financial stress exist that indicate there will be a loss of contractually due amounts upon final resolution of the loan. Also includes foreign exchange adjustments 
related to underlying principal for which the nonaccretable difference was established. 

Since December 31, 2008, we have released $8.2 billion in 
nonaccretable difference, including $6.3 billion transferred from 
the nonaccretable difference to the accretable yield and 
$1.9 billion released to income through loan resolutions. Also, 
we have provided $1.7 billion for losses on certain PCI loans or 
pools of PCI loans that have had credit-related decreases to cash 
flows expected to be collected. The net result is a $6.5 billion 
reduction from December 31, 2008, through December 31, 2013, 
in our initial projected losses of $41.0 billion on all PCI loans. 

At December 31, 2013, the allowance for credit losses on 
certain PCI loans was $30 million. The allowance is to absorb 
credit-related decreases in cash flows expected to be collected 
and primarily relates to individual PCI commercial loans. 
Table 19 analyzes the actual and projected loss results on PCI 
loans since acquisition through December 31, 2013. 

For additional information on PCI loans, see Note 1 

(Summary of Significant Accounting Policies – Loans) and Note 
6 (Loans and Allowance for Credit Losses) to Financial 
Statements in this Report. 

57 

Risk Management – Credit Risk Management (continued) 

Table 19:  Actual and Projected Loss Results on PCI Loans Since Acquisition of Wachovia 

(in millions) 

Release of nonaccretable difference due to: 

Loans resolved by settlement with borrower (1) 
Loans resolved by sales to third parties (2)

Commercial  Pick-a-Pay 

consumer 

Total 

Other 

$ 

1,512
 308 

 -
-

-
85 

1,512 
393 

6,325 

Reclassification to accretable yield for loans with improving credit-related cash flows (3)

 1,605

 3,897

 823 

Total releases of nonaccretable difference due to better than expected losses

Provision for losses due to credit deterioration (4)

 3,425
 (1,641)

 3,897
 -

 908 
 (107)

8,230 
 (1,748) 

Actual and projected losses on PCI loans less than originally expected 

$ 

1,784

 3,897

 801 

6,482 

(1)  Release of the nonaccretable difference for settlement with borrower, on individually accounted PCI loans, increases interest income in the period of settlement. Pick-a-Pay 

and Other consumer PCI loans do not reflect nonaccretable difference releases for settlements with borrowers due to pool accounting for those loans, which assumes that the 
amount received approximates the pool performance expectations. 

(2)  Release of the nonaccretable difference as a result of sales to third parties increases noninterest income in the period of the sale. 
(3)  Reclassification of nonaccretable difference to accretable yield for loans with increased cash flow estimates will result in increased interest income as a prospective yield 

adjustment over the remaining life of the loan or pool of loans. 

(4)  Provision for additional losses is recorded as a charge to income when it is estimated that the cash flows expected to be collected for a PCI loan or pool of loans may not 

support full realization of the carrying value. 

Significant Loan Portfolio Reviews  Measuring and 
monitoring our credit risk is an ongoing process that tracks 
delinquencies, collateral values, FICO scores, economic trends 
by geographic areas, loan-level risk grading for certain portfolios 
(typically commercial) and other indications of credit risk. Our 
credit risk monitoring process is designed to enable early 
identification of developing risk and to support our 
determination of an appropriate allowance for credit losses. The 
following discussion provides additional characteristics and 
analysis of our significant portfolios. See Note 6 (Loans and 
Allowance for Credit Losses) to Financial Statements in this 
Report for more analysis and credit metric information. 

COMMERCIAL AND INDUSTRIAL LOANS AND LEASE 
FINANCING  For purposes of portfolio risk management, we 
aggregate commercial and industrial loans and lease financing 
according to market segmentation and standard industry 
codes. Table 20 summarizes commercial and industrial loans 
and lease financing by industry with the related nonaccrual 
totals. We generally subject commercial and industrial loans and 
lease financing to individual risk assessment using our internal 
borrower and collateral quality ratings. Our ratings are aligned 
to regulatory definitions of pass and criticized categories with 
criticized divided between special mention, substandard and 
doubtful categories. 

The commercial and industrial loans and lease financing 
portfolio, which totaled $209.2 billion or 25% of total loans at 
December 31, 2013, generally experienced credit improvement in 
2013. The net charge-off rate for this portfolio declined to 0.18% 
in 2013 from 0.46% in 2012. At December 31, 2013, 0.37% of 
this portfolio was nonaccruing compared with 0.72% at 
December 31, 2012. In addition, $15.5 billion of this portfolio 
was rated as criticized in accordance with regulatory guidance at 
December 31, 2013, down from $19.0 billion at 
December 31, 2012. 

A majority of our commercial and industrial loans and lease 

financing portfolio is secured by short-term assets, such as 
accounts receivable, inventory and securities, as well as long-
lived assets, such as equipment and other business assets. 
Generally, the collateral securing this portfolio represents a 
secondary source of repayment. See Note 6 (Loans and 

58 

Allowance for Credit Losses) to Financial Statements in this 
Report for additional credit metric information. 

Table 20:  Commercial and Industrial Loans and Lease 
Financing by Industry 

(in millions) 

Investors 

Cyclical Retailers

Oil & Gas 

Food and beverage

Financial Institutions 

Healthcare 

Real Estate Lessor 

Industrial Equipment 

Technology 

Transportation 

Public Administration

Business Services

Other 

Total 

December 31, 2013 

$ 

Nonaccrual 

Total 

loans 

portfolio  (1) 

17 

 25 

67 

 45 

44 

39 

16 

6 

7 

7 

 16 

 34 

444 

19,627 

15,112 

14,102 

12,719 

12,055 

11,608 

11,242 

10,483 

7,386 

5,936 

5,832 

5,798 

77,344  (2) 

% of 

total 

loans 

2  % 

2 

2 

2 

1 

1 

1 

1 

1 

1 

1 

1 

9 

$ 

767 

209,244 

25  % 

Less than 1%. 

* 
(1)  Includes $215 million PCI loans, which are considered to be accruing due to the 

existence of the accretable yield and not based on consideration given to 
contractual interest payments. 

(2)  No other single category had loans in excess of $4.8 billion. 

Risk mitigation actions, including the restructuring of 

repayment terms, securing collateral or guarantees, and entering 
into extensions, are based on a re-underwriting of the loan and 
our assessment of the borrower’s ability to perform under the 
agreed-upon terms. Extension terms generally range from six to 
thirty-six months and may require that the borrower provide 
additional economic support in the form of partial repayment, or 
additional collateral or guarantees. In cases where the value of 
collateral or financial condition of the borrower is insufficient to 
repay our loan, we may rely upon the support of an outside 
repayment guarantee in providing the extension. 

Our ability to seek performance under a guarantee is directly 

related to the guarantor’s creditworthiness, capacity and 
willingness to perform, which is evaluated on an annual basis, or 
more frequently as warranted. Our evaluation is based on the 

most current financial information available and is focused on 
various key financial metrics, including net worth, leverage, and 
current and future liquidity. We consider the guarantor’s 
reputation, creditworthiness, and willingness to work with us 
based on our analysis as well as other lenders’ experience with 
the guarantor. Our assessment of the guarantor’s credit strength 
is reflected in our loan risk ratings for such loans. The loan risk 
rating and accruing status are important factors in our allowance 
methodology. 

In considering the accrual status of the loan, we evaluate the 
collateral and future cash flows as well as the anticipated support 
of any repayment guarantor. In many cases the strength of the 
guarantor provides sufficient assurance that full repayment of 
the loan is expected. When full and timely collection of the loan 
becomes uncertain, including the performance of the guarantor, 
we place the loan on nonaccrual status. As appropriate, we also 
charge the loan down in accordance with our charge-off policies, 
generally to the net realizable value of the collateral securing the 
loan, if any. 

At the time of any modification of terms or extensions of 
maturity, we evaluate whether the loan should be classified as a 
TDR, and account for it accordingly. For more information on 
TDRs, see “Troubled Debt Restructurings” later in this section 
and Note 6 (Loans and Allowance for Credit Losses) to Financial 
Statements in this Report. 

Table 21:  CRE Loans by State and Property Type 

COMMERCIAL REAL ESTATE (CRE)  The CRE portfolio totaled 
$123.8 billion, or 15% of total loans at December 31, 2013, and 
consisted of $107.1 billion of mortgage loans and $16.7 billion of 
construction loans. Table 21 summarizes CRE loans by state and 
property type with the related nonaccrual totals. The portfolio is 
diversified both geographically and by property type.  The largest 
geographic concentrations of combined CRE loans are in 
California (28% of the total CRE portfolio), and in Florida and 
Texas (8% in each state). By property type, the largest 
concentrations are office buildings at 28% and apartments at 
13% of the portfolio. CRE nonaccrual loans totaled 2.2% of the 
CRE outstanding balance at December 31, 2013, compared with 
3.5% at December 31, 2012. At December 31, 2013, we had 
$11.8 billion of criticized CRE mortgage loans, down from 
$18.8 billion at December 31, 2012, and $2.0 billion of criticized 
CRE construction loans, down from $4.5 billion at 
December 31, 2012. See Note 6 (Loans and Allowance for Credit 
Losses) to Financial Statements in this Report for additional 
information on criticized loans. 

At December 31, 2013, the recorded investment in PCI CRE 

loans totaled $1.6 billion, down from $12.3 billion when 
acquired at December 31, 2008, reflecting principal payments, 
loan resolutions and write-downs. 

December 31, 2013 

Real estate mortgage 

Real estate construction 

Total  

Nonaccrual 

loans  

Total 
portfolio  (1) 

Nonaccrual 

loans 

Total 
portfolio  (1) 

Nonaccrual 

loans 

Total 
portfolio  (1) 

(in millions) 

By state: 

California 

Florida 

Texas 

New York

North Carolina

Arizona 

Virginia 

Washington 

Georgia 

Colorado 

Other 

Total 

By property: 

Office buildings 

Apartments 

Industrial/warehouse 

Retail (excluding shopping center)

Real estate - other 

Hotel/motel 

Shopping center 

Institutional 

Land (excluding 1-4 family)

Agriculture 
Other 

Total  

$ 

$ 

$ 

536 

303 

166 

48 

148 

104 

77 

30 

153 

39 

648 

30,854 

8,971 

8,598 

6,610

4,058

3,992 

2,742 

3,244 

3,026 

2,829 

32,176 

2,252 

107,100 

572 

139 

367 

278 

272 

93 

184 

77 

7 

45 
218 

32,294

10,606 
12,038 

11,627

10,709 

8,919 

8,042

2,850 

80 

2,295 
7,640 

$ 

2,252 

107,100 

50 

49 

23 

 5 

 26 

7 

6 

3 

45 

7 

195 

416 

 49 

3 
-

 22 

5 

10 

 9 

-

97 

-
221 

416 

3,550 

1,426 

1,673 

1,188 

971 

422 

1,054 

423 

453 

602 

4,985 

16,747 

2,030 

4,883 
732 

890 

335 

792 

880 

430 

2,992 

29 
2,754 

% of 

total 

loans 

4 % 

1 

1 

1 

1 

1 

1 

* 

* 

* 

5 

586 

352 

189 

53 

174 

111 

83 

33 

198 

46 

843 

34,404 

10,397 

10,271 

7,798 

5,029 

4,414 

3,796 

3,667 

3,479 

3,431 

37,161  (2) 

2,668 

123,847 

15 % 

621 

142 
367 

300 

277 

103 

193 

77 

104 

45 
439 

34,324 

15,489 
12,770 

12,517 

11,044 

9,711 

8,922 

3,280 

3,072 

2,324 
10,394 

4 % 

2 
2 

2 

1 

1 

1 

1 

* 

* 
1 

Less than 1%. 

* 
(1)  Includes a total of $1.6 billion PCI loans, consisting of $1.1 billion of real estate mortgage and $433 million of real estate construction, which are considered to be accruing 

due to the existence of the accretable yield and not based on consideration given to contractual interest payments. 

(2)  Includes 40 states; no state had loans in excess of $2.8 billion. 

59 

16,747 

2,668 

123,847 

15 % 

Risk Management – Credit Risk Management (continued) 

FOREIGN LOANS AND COUNTRY RISK EXPOSURE  We 
classify loans for financial statement and certain regulatory 
purposes as foreign primarily based on whether the borrower’s 
primary address is outside of the United States. At 
December 31, 2013, foreign loans totaled $47.7 billion, 
representing approximately 6% of our total consolidated loans 
outstanding, compared with $37.8 billion, or approximately 5% 
of total consolidated loans outstanding, at December 31, 2012. 
A significant portion of the growth in foreign loans was due to 
the acquisition of CRE loans in the U.K. in third quarter 2013. 
Foreign loans were approximately 3% of our consolidated total 
assets at December 31, 2013 and at December 31, 2012. 

Our foreign country risk monitoring process incorporates 

frequent dialogue with our financial institution customers, 
counterparties and regulatory agencies, enhanced by 
centralized monitoring of macroeconomic and capital markets 
conditions in the respective countries. We establish exposure 
limits for each country through a centralized oversight process 
based on customer needs, and in consideration of relevant 
economic, political, social, legal, and transfer risks. We monitor 
exposures closely and adjust our country limits in response to 
changing conditions. 

We evaluate our individual country risk exposure on an 
ultimate country of risk basis, which is normally based on the 
country of residence of the guarantor or collateral location, and 
is different from the reporting based on the borrower’s primary 
address. Our largest single foreign country exposure on an 
ultimate risk basis at December 31, 2013, was the United 
Kingdom, which totaled $21.1 billion, or approximately 1% of 
our total assets, and included $3.0 billion of sovereign claims. 
Our United Kingdom sovereign claims arise primarily from 
deposits we have placed with the Bank of England pursuant to 
regulatory requirements in support of our London branch. 

We conduct periodic stress tests of our significant country 
risk exposures, analyzing the direct and indirect impacts on the 
risk of loss from various macroeconomic and capital markets 
scenarios. We do not have significant exposure to foreign 
country risks because our foreign portfolio is relatively small. 
However, we have identified exposure to increased loss from 
U.S. borrowers associated with the potential impact of a 
regional or worldwide economic downturn on the U.S. 
economy. We mitigate these potential impacts on the risk of 
loss through our normal risk management processes which 
include active monitoring and, if necessary, the application of 
aggressive loss mitigation strategies. 

Table 22 provides information regarding our top 20 
exposures by country (excluding the U.S.) and our Eurozone 
exposure, on an ultimate risk basis. 

60 

 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Table 22:  Select Country Exposures 

(in millions) 

December 31, 2013 

Top 20 country exposures: 

Lending (1)

Securities (2)  Derivatives and other (3)

Total exposure 

Sovereign 

sovereign 

Sovereign 

sovereign 

Sovereign 

sovereign 

Sovereign 

Non-   

Non-   

Non-   

Non- 
sovereign (4) 

Total 

United Kingdom 
Canada 
China
Brazil 
Germany
Netherlands
Switzerland
Bermuda 
France
Turkey
Australia
South Korea
India
Chile
Luxembourg
Mexico 
Ireland
Russia
Spain
Taiwan

$ 

 3,031 
-
-
-
66 
-
-
-
-
-
-
-
-
-
-
-
34 
-
-
-

 10,024 
 6,636 
 5,575 
 2,751 
 1,470 
 1,784 
 1,251 
 1,775 
519
 1,653 
913
 1,381 
 1,266 
 1,265 
 1,065 
 1,131 
940
 754
 714
 754

Total top 20 country exposures 

$ 

 3,131 

 43,621

Eurozone exposure: 
Eurozone countries included in Top 20 above (5)  $ 
Austria
Italy
Belgium
Other Eurozone countries (6)

Total Eurozone exposure 

$ 

100 
 103 
 -
 -
 -

203 

 6,492 
331 
242 
115 
55 

 7,235 

 1 
-
-
-
-
-
-
-
-
-
-
-
7 
-
-
-
-
-
-
-

8 

-
-
-
-
-

-

 7,120 
 4,778 
55 
13 
788
 401
 351
 77 
 1,192 
-
664
 51 
140
 18 
105
 38 
154
 32 
62 
1 

 -
-
3 
-
-
-
-
-
-
-
-
12 
-
-
-
5 
2 
-
-
-

911
 575
 1 
-
137
 40 
440
 42 
152
 -
11 
-
-
57 
6 
1 
25 
-
-
2 

 16,040

22 

 2,400 

 2,702 
2 
86 
50 
25 

 2,865 

2 
-
-
-
26 

28 

360 
2 
-
8 
2 

372 

 3,032 
-
3 
-
66 
-
-
-
-
-
-
12 
7 
-
-
5 
36 
-
-
-

 3,161 

102 
103 
-
-
26 

231 

 18,055
 11,989
 5,631 
 2,764 
 2,395 
 2,225 
 2,042 
 1,894 
 1,863 
 1,653 
 1,588 
 1,432 
 1,406 
 1,340 
 1,176 
 1,170 
 1,119 
786 
776 
757 

 21,087 
 11,989 
 5,634 
 2,764 
 2,461 
 2,225 
 2,042 
 1,894 
 1,863 
 1,653 
 1,588 
 1,444 
 1,413 
 1,340 
 1,176 
 1,175 
 1,155 
786 
776 
757 

 62,061

 65,222 

 9,554 
335 
328 
173 
82 

 9,656 
438 
328 
173 
108 

 10,472

 10,703 

(1)  Lending exposure includes funded loans and unfunded commitments, leveraged leases, and money market placements presented on a gross basis prior to the deduction of 
impairment allowance and collateral received under the terms of the credit agreements. For the countries listed above, includes $472 million in PCI loans, predominantly to 
customers in Germany and the United Kingdom, and $2.0 billion in defeased leases secured largely by U.S. Treasury and government agency securities, or government 
guaranteed. 

(2)  Represents issuer exposure on cross-border debt and equity securities. 
(3)  Represents counterparty exposure on foreign exchange and derivative contracts, and securities resale and lending agreements. This exposure is presented net of 

counterparty netting adjustments and reduced by the amount of cash collateral. It includes credit default swaps (CDS) predominantly used to manage our U.S. and London-
based cash credit trading businesses, which sometimes results in selling and purchasing protection on the identical reference entity. Generally, we do not use market 
instruments such as CDS to hedge the credit risk of our investment or loan positions, although we do use them to manage risk in our trading businesses. At 
December 31, 2013, the gross notional amount of our CDS sold that reference assets in the Top 20 or Eurozone countries was $5.4 billion, which was offset by the notional 
amount of CDS purchased of $5.4 billion. We did not have any CDS purchased or sold that reference pools of assets that contain sovereign debt or where the reference asset 
was solely the sovereign debt of a foreign country. 

(4)  For countries presented in the table, total non-sovereign exposure comprises $30.8 billion exposure to financial institutions and $32.2 billion to non-financial corporations at 

December 31, 2013. 

(5)  Consists of exposure to Germany, Netherlands, France, Luxembourg, Ireland and Spain included in Top 20. 
(6)  Includes non-sovereign exposure to Greece, Cyprus and Portugal in the amount of $1 million, $7 million and $39 million, respectively. We had no sovereign debt exposure to 

these countries at December 31, 2013. 

Our real estate 1-4 family first and junior 

REAL ESTATE 1-4 FAMILY FIRST AND JUNIOR LIEN 
MORTGAGE LOANS 
lien mortgage loans primarily include loans we have made to 
customers and retained as part of our asset liability management 
strategy. These loans include the Pick-a-Pay portfolio acquired 
from Wachovia and the home equity portfolio, which are 
discussed later in this Report. These loans also include other 
purchased loans and loans included on our balance sheet due to 
the adoption of consolidation accounting guidance related to 
variable interest entities (VIEs).  

Our underwriting and periodic review of loans secured by 
residential real estate collateral includes appraisals or estimates 
from automated valuation models (AVMs) to support property 
values. AVMs are computer-based tools used to estimate the 
market value of homes. AVMs are a lower-cost alternative to 
appraisals and support valuations of large numbers of properties 
in a short period of time using market comparables and price 
trends for local market areas. The primary risk associated with 
the use of AVMs is that the value of an individual property may 
vary significantly from the average for the market area. We have 
processes to periodically validate AVMs and specific risk 
management guidelines addressing the circumstances when 

AVMs may be used. AVMs are generally used in underwriting to 
support property values on loan originations only where the loan 
amount is under $250,000. We generally require property 
visitation appraisals by a qualified independent appraiser for 
larger residential property loans. 

Some of our real estate 1-4 family first and junior lien 
mortgage loans include an interest-only feature as part of the 
loan terms. These interest-only loans were approximately 15% of 
total loans at December 31, 2013, compared with 18% at 
December 31, 2012. 

We believe we have manageable adjustable-rate mortgage 
(ARM) reset risk across our owned mortgage loan portfolios. We 
do not offer option ARM products, nor do we offer variable-rate 
mortgage products with fixed payment amounts, commonly 
referred to within the financial services industry as negative 
amortizing mortgage loans. Our liquidating option ARM loans 
are included in the Pick-a-Pay portfolio which was acquired from 
Wachovia. Since our acquisition of the Pick-a-Pay loan portfolio 
at the end of 2008, we have reduced the option payment portion 
of the portfolio, from 86% to 44% at December 31, 2013. For 
more information, see the “Pick-a-Pay Portfolio” section in this 
Report. 

61 

 
 
Risk Management – Credit Risk Management (continued) 

We continue to modify real estate 1-4 family mortgage loans 

to assist homeowners and other borrowers experiencing 
financial difficulties. Loans are underwritten at the time of the 
modification in accordance with underwriting guidelines 
established for governmental and proprietary loan modification 
programs. As a participant in the U.S. Treasury’s Making Home 
Affordable (MHA) programs, we are focused on helping 
customers stay in their homes. The MHA programs create a 
standardization of modification terms including incentives paid 
to borrowers, servicers, and investors. MHA includes the Home 
Affordable Modification Program (HAMP) for first lien loans and 
the Second Lien Modification Program (2MP) for junior lien 
loans. Under both our proprietary programs and the MHA 
programs, we may provide concessions such as interest rate 
reductions, forbearance of principal, and in some cases, 
principal forgiveness. These programs generally include trial 
payment periods of three to four months, and after successful 
completion and compliance with terms during this period, the 
loan is permanently modified. Once the loan enters a trial period 
or permanent modification, it is accounted for as a TDR. See the 
“Critical Accounting Policies – Allowance for Credit Losses” 
section in this Report for discussion on how we determine the 
allowance attributable to our modified residential real estate 
portfolios. 

Real estate 1-4 family first and junior lien mortgage loans by 

state are presented in Table 23. Our real estate 1-4 family 
mortgage loans to borrowers in California represented 
approximately 13% of total loans at December 31, 2013, located 
mostly within the larger metropolitan areas, with no single 
California metropolitan area consisting of more than 3% of total 
loans. We monitor changes in real estate values and underlying 
economic or market conditions for all geographic areas of our 
real estate 1-4 family mortgage portfolio as part of our credit risk 
management process. 

We monitor the credit performance of our junior lien 
mortgage portfolio for trends and factors that influence the 
frequency and severity of loss. In 2012, we aligned our 
nonaccrual reporting with Interagency Guidance issued by bank 
regulators so that a junior lien is reported as a nonaccrual loan if 
the related first lien is 120 days past due or is in the process of 
foreclosure, regardless of delinquency status. Additionally, in 
third quarter 2012, we aligned our nonaccrual and troubled debt 
reclassification policies in accordance with guidance in the Office 
of the Comptroller of the Currency (OCC) update to the Bank 
Accounting Advisory Series (OCC Guidance), which requires 
consumer loans discharged in bankruptcy to be written down to 
net realizable collateral value and classified as nonaccrual TDRs, 
regardless of their delinquency status. 

Table 23:  Real Estate 1-4 Family First and Junior Lien 
Mortgage Loans by State 

December 31, 2013 

Real estate 
1-4 family 

Real estate 
1-4 family 

Total real 
estate 1-4 

first 
mortgage 

junior lien 
mortgage 

family 
mortgage 

% of 

total 
loans  

$ 

16,228
 1,884

 1,007
 4,981

 31 
 21 

 16 
 55 

16,259
1,905 

1,023 
5,036

 2  % 
* 

* 
 1 

(in millions) 

PCI loans: 

California 
Florida

New Jersey
Other (1)

Total PCI loans 

$ 

24,100 

123 

24,223 

3  % 

All other loans: 
California 

Florida
New York

New Jersey 
Virginia

Pennsylvania

North Carolina

Texas

Georgia

Other (2)

Government insured/

$ 

71,422

 18,325

 14,872
 14,338

10,122 
 6,850

 5,925

 5,978

 7,770

 4,830

 5,943
 2,877

5,107 
 3,532

 3,160

 2,848

 944 

 2,618

 89,747

 20,815
 17,215

15,229 
 10,382

 9,085

 8,826

8,714

 7,448

 11  % 

 2 
 2 

2 
 1 

 1 

 1 

 1 

 1 

 61,553

 20,437

 81,990

 10 

  guaranteed loans (3)

 30,737

 -

30,737

 4 

Total all other loans  $ 

234,397 

65,791 

300,188 

36  % 

Total 

$ 

258,497 

65,914 

324,411 

39  % 

Less than 1%. 

* 
(1)  Consists of 45 states; no state had loans in excess of $614 million. 
(2)  Consists of 41 states; no state had loans in excess of $7.1 billion. 
(3)  Represents loans whose repayments are predominantly insured by the Federal 

Housing Administration (FHA) or guaranteed by the Department of Veterans 
Affairs (VA). 

Part of our credit monitoring includes tracking delinquency, 
FICO scores and collateral values (LTV/CLTV) on the entire real 
estate 1-4 family mortgage loan portfolio. These credit risk 
indicators, which exclude government insured/guaranteed loans, 
continued to improve in fourth quarter 2013 on the non-PCI 
mortgage portfolio. Loans 30 days or more delinquent at 
December 31, 2013, totaled $11.9 billion, or 4%, of total non-PCI 
mortgages, compared with $15.5 billion, or 5%, at 
December 31, 2012. Loans with FICO scores lower than 640 
totaled $31.5 billion at December 31, 2013, or 10% of total non-
PCI mortgages, compared with $37.7 billion, or 13%, at 
December 31, 2012. Mortgages with a LTV/CLTV greater than 
100% totaled $34.3 billion at December 31, 2013, or 11% of total 
non-PCI mortgages, compared with $58.7 billion, or 20%, at 
December 31, 2012. Information regarding credit risk indicators 
can be found in Note 6 (Loans and Allowance for Credit Losses) 
to Financial Statements in this Report. 

62 

Pick-a-Pay Portfolio  The Pick-a-Pay portfolio was one of the 
consumer residential first mortgage portfolios we acquired from 
Wachovia and a majority of the portfolio was identified as PCI 
loans. 

The Pick-a-Pay portfolio includes loans that offer payment 
options (Pick-a-Pay option payment loans), and also includes 
loans that were originated without the option payment feature, 
loans that no longer offer the option feature as a result of our 
modification efforts since the acquisition, and loans where the 
customer voluntarily converted to a fixed-rate product. The Pick-
a-Pay portfolio is included in the consumer real estate 1-4 family 
first mortgage class of loans throughout this Report. Real estate 
1-4 family junior lien mortgages and lines of credit associated 

Table 24:  Pick-a-Pay Portfolio - Comparison to Acquisition Date 

with Pick-a-Pay loans are reported in the home equity portfolio. 
Table 24 provides balances by types of loans as of 
December 31, 2013, as a result of modification efforts, compared 
to the types of loans included in the portfolio at acquisition. 
Total adjusted unpaid principal balance of PCI Pick-a-Pay loans 
was $28.8 billion at December 31, 2013, compared with 
$61.0 billion at acquisition. Modification efforts have largely 
involved option payment PCI loans, which, based on adjusted 
unpaid principal balance, have declined to 17% of the total Pick-
a-Pay portfolio at December 31, 2013, compared with 51% at 
acquisition. 

(in millions) 

Option payment loans 

Non-option payment adjustable-rate 

and fixed-rate loans (2)

Full-term loan modifications

Total adjusted unpaid principal balance (2) 

Total carrying value 

2013 

December 31, 

2008 

Adjusted 

unpaid 

principal 

Adjusted 

unpaid 

principal 

balance (1)  % of total 

balance (1)  % of total 

$ 

 24,420 

 44  % 

$ 

99,937 

86  % 

 7,892 

 23,509 

14 

42 

 55,821 

 100  % 

 50,971 

15,763 

-

14 

-

115,700 

100  % 

95,315 

$ 

$ 

$ 

$ 

(1)  Adjusted unpaid principal balance includes write-downs taken on loans where severe delinquency (normally 180 days) or other indications of severe borrower financial stress 

exist that indicate there will be a loss of contractually due amounts upon final resolution of the loan. 

(2)  Includes loans refinanced under the Consumer Relief Refinance Program. 

Pick-a-Pay loans may have fixed or adjustable rates with 
payment options that include a minimum payment, an interest-
only payment or fully amortizing payment (both 15 and 30 year 
options). Total interest deferred due to negative amortization on 
Pick-a-Pay loans was $902 million at December 31, 2013, and 
$1.4 billion at December 31, 2012. Approximately 93% of the 
Pick-a-Pay customers making a minimum payment in 
December 2013 did not defer interest, compared with 90% in 
December 2012. 

Deferral of interest on a Pick-a-Pay loan may continue as 
long as the loan balance remains below a pre-defined principal 
cap, which is based on the percentage that the current loan 
balance represents to the original loan balance. The majority of 
the Pick-a-Pay portfolio has a cap of 125% of the original loan 
balance. Most of the Pick-a-Pay loans on which there is a 
deferred interest balance re-amortize (the monthly payment 
amount is reset or “recast”) on the earlier of the date when the 
loan balance reaches its principal cap, or generally the 10-year 
anniversary of the loan. After a recast, the customers’ new 
payment terms are reset to the amount necessary to repay the 
balance over the remainder of the original loan term. 

Due to the terms of the Pick-a-Pay portfolio, there is little 
recast risk in the near term where borrowers will have a payment 
change over 7.5%. Based on assumptions of a flat rate 
environment, if all eligible customers elect the minimum 
payment option 100% of the time and no balances prepay, we 

would expect the following balances of loans to recast based on 
reaching the principal cap and also experiencing a payment 
change over the annual 7.5% reset: $40 million in 2014, 
$69 million in 2015 and $45 million in 2016. In addition, in a 
flat rate environment, we would expect the following balances of 
loans to start fully amortizing due to reaching their recast 
anniversary date and also having a payment change over the 
annual 7.5% reset: $211 million in 2014, $411 million in 2015 
and $470 million in 2016. In 2013, the amount of loans reaching 
their recast anniversary date and also having a payment change 
over the annual 7.5% reset was $36 million. 

Table 25 reflects the geographic distribution of the Pick-a-
Pay portfolio broken out between PCI loans and all other loans. 
The LTV ratio is a useful metric in predicting future real estate  
1-4 family first mortgage loan performance, including potential 
charge-offs. Because PCI loans were initially recorded at fair 
value, including write-downs for expected credit losses, the ratio 
of the carrying value to the current collateral value will be lower 
compared with the LTV based on the adjusted unpaid principal 
balance. For informational purposes, we have included both 
ratios for PCI loans in the following table. 

63 

Risk Management – Credit Risk Management (continued) 

Table 25:  Pick-a-Pay Portfolio (1) 

Adjusted 

unpaid 
principal 

Current 
LTV  

Carrying 

December 31, 2013 

PCI loans 

All other loans 

Ratio of 
carrying  

value to 
current 

Ratio of 
carrying 

value to 
current 

Carrying 

balance (2) 

ratio (3) 

value (4) 

value (5) 

value (4) 

value (5) 

$ 

19,797

 89 %  $  

16,213 

72  %  $  

13,219 

65 % 

2,395 
1,029 

609 
266 

4,704 

98 
87 

84 
70 

89 

1,827 
974 

592 
241 

4,001 

69 
74 

73 
62 

74 

2,764 
1,770 

797 
1,081 

7,492 

80 
74 

73 
56 

75 

(in millions) 

California 

Florida 
New Jersey 

New York 
Texas 

Other states 

Total Pick-a-Pay loans 

$ 

28,800 

$ 

23,848 

$ 

27,123 

(1)  The individual states shown in this table represent the top five states based on the total net carrying value of the Pick-a-Pay loans at the beginning of 2013. 
(2)  Adjusted unpaid principal balance includes write-downs taken on loans where severe delinquency (normally 180 days) or other indications of severe borrower financial stress 

exist that indicate there will be a loss of contractually due amounts upon final resolution of the loan. 

(3)  The current LTV ratio is calculated as the adjusted unpaid principal balance divided by the collateral value. Collateral values are generally determined using automated 

valuation models (AVM) and are updated quarterly. AVMs are computer-based tools used to estimate market values of homes based on processing large volumes of market 
data including market comparables and price trends for local market areas. 

(4)  Carrying value, which does not reflect the allowance for loan losses, includes remaining purchase accounting adjustments, which, for PCI loans may include the 

nonaccretable difference and the accretable yield and, for all other loans, an adjustment to mark the loans to a market yield at date of merger less any subsequent charge-
offs. 

(5)  The ratio of carrying value to current value is calculated as the carrying value divided by the collateral value. 

approximately 12.7 years at December 31, 2013. The accretable 
yield percentage at December 31, 2013 was 4.98%, up from 
4.70% at the end of 2012 due to increased cash flows from 
improved economic outlook and credit trends. Fluctuations in 
the accretable yield are driven by changes in interest rate indices 
for variable rate PCI loans, prepayment assumptions, and 
expected principal and interest payments over the estimated life 
of the portfolio, which will be affected by the pace and degree of 
improvements in the U.S. economy and housing markets and 
projected lifetime performance resulting from loan modification 
activity. Changes in the projected timing of cash flow events, 
including loan liquidations, modifications and short sales, can 
also affect the accretable yield rate and the estimated weighted-
average life of the portfolio. 

The Pick-a-Pay portfolio includes a significant portion of our 
PCI loans. For further information on the judgment involved in 
estimating expected cash flows for PCI loans,  see the “Critical 
Accounting Policies – Purchased Credit-Impaired Loans” section 
and Note 1 (Summary of Significant Accounting Policies) to 
Financial Statements in this Report. 

To maximize return and allow flexibility for customers to 

avoid foreclosure, we have in place several loss mitigation 
strategies for our Pick-a-Pay loan portfolio. We contact 
customers who are experiencing financial difficulty and may in 
certain cases modify the terms of a loan based on a customer’s 
documented income and other circumstances. 

We also have taken steps to work with customers to refinance 

or restructure their Pick-a-Pay loans into other loan products. 
For customers at risk, we offer combinations of term extensions 
of up to 40 years (from 30 years), interest rate reductions, 
forbearance of principal, and, in geographies with substantial 
property value declines, we may offer permanent principal 
forgiveness. 

In 2013, we completed more than 11,800 proprietary and 
Home Affordability Modification Program (HAMP) Pick-a-Pay 
loan modifications. We have completed more than 123,000 
modifications since the Wachovia acquisition, resulting in 
$5.8 billion of principal forgiveness to our Pick-a-Pay customers 
as well as an additional $229 million of conditional forgiveness 
that can be earned by borrowers through performance over a 
three year period.  

Due to better than expected performance observed on the 
Pick-a-Pay PCI portfolio compared with the original acquisition 
estimates, we have reclassified $3.9 billion from the 
nonaccretable difference to the accretable yield since acquisition, 
including $866 million in 2013. Our cash flows expected to be 
collected have been favorably affected by lower expected defaults 
and losses as a result of observed and forecasted economic 
strengthening, particularly in housing prices, and our loan 
modification efforts. These factors are expected to reduce the 
frequency and severity of defaults and keep these loans 
performing for a longer period, thus increasing future principal 
and interest cash flows. The resulting increase in the accretable 
yield will be realized over the remaining life of the portfolio, 
which is estimated to have a weighted-average remaining life of 

64 

HOME EQUITY PORTFOLIOS  Our home equity portfolios 
consist of real estate 1-4 family junior lien mortgages and first 
and junior lien lines of credit secured by real estate. Our first lien 
lines of credit represent 22% of our home equity portfolio and 
are included in real estate 1-4 family first mortgages. The 
majority of our junior lien loan products are amortizing payment 
loans with fixed interest rates and repayment periods between 
five to 30 years. 

Our first and junior lien lines of credit products generally 
have a draw period of 10 years (with some up to 15 or 20 years) 
with variable interest rate and payment options during the draw 
period of (1) interest only or (2) 1.5% of outstanding principal 
balance plus accrued interest. During the draw period, the 
borrower has the option of converting all or a portion of the line 
from a variable interest rate to a fixed rate with terms including 
interest-only payments for a fixed period between three to seven 
years or a fully amortizing payment with a fixed period between 
five to 30 years. At the end of the draw period, a line of credit 
generally converts to an amortizing payment schedule with 
repayment terms of up to 30 years based on the balance at time 
of conversion. Certain lines and loans have been structured with 
a balloon payment, which requires full repayment of the 
outstanding balance at the end of the term period. The 

Table 26:  Home Equity Portfolios Payment Schedule 

conversion of lines or loans to fully amortizing or balloon payoff 
may result in a significant payment increase, which can affect 
some borrowers’ ability to repay the outstanding balance. 

The lines that enter their amortization period may experience 
higher delinquencies and higher loss rates than the ones in their 
draw or term period. We have considered this increased inherent 
risk in our allowance for credit loss estimate. 

In anticipation of our borrowers reaching the end of their 
contractual commitment, we have created a program to inform, 
educate and help these borrowers transition from interest-only 
to fully-amortizing payments or full repayment. We monitor the 
performance of the borrowers moving through the program in 
an effort to refine our ongoing program strategy. 

Table 26 reflects the outstanding balance of our home equity 

portfolio segregated into scheduled end of draw or end of term 
periods and products that are currently amortizing, or in balloon 
repayment status. It excludes real estate 1-4 family first lien line 
reverse mortgages, which total $2.4 billion, because they are 
predominantly insured by the FHA, and it excludes PCI loans, 
which total $156 million, because their losses were generally 
reflected in our nonaccretable difference established at the date 
of acquisition. 

(in millions) 

December 31, 2013 

2014 

2015 

2016 

2017 

2018 

thereafter (1) 

Amortizing 

Outstanding balance 

Scheduled end of draw / term 

2019 and 

Home equity lines secured by real estate: 

Junior residential lines 

First residential lines

Total residential lines (2)(3)

Junior loans (4)

Total 

% of portfolios

$

$

 57,379 

 18,326 

 75,705 

 8,425 

 3,174 

983 

 6,107 

 1,361 

 7,621 

 1,081 

 7,685 

 1,051 

 4,202 

 1,207 

 25,472

 11,852

 4,157 

 7,468 

 8,702 

 8,736 

 5,409 

 37,324

10 

102 

136 

141 

15 

 1,466 

 3,118 

 791 

 3,909 

 6,555 

 84,130 

 4,167 

 7,570 

 8,838 

 8,877 

 5,424 

 38,790

 10,464 

 100  % 

5 

9 

11 

11 

6 

46 

 12 

(1)  The annual scheduled end of draw or term ranges from $2.0 billion to $10.9 billion per year for 2019 and thereafter. The loans that convert in 2025 and thereafter have draw 

periods that generally extend to 15 or 20 years. 

(2)  Lines in their draw period are predominantly interest-only. The unfunded credit commitments total $73.6 billion at December 31, 2013. 
(3)  Includes scheduled end-of-term balloon payments totaling $890 million, $525 million, $348 million, $436 million, $601 million and $1.3 billion for 2014, 2015, 2016, 2017, 

2018, 2019 and thereafter, respectively. Amortizing lines include $125 million of end-of-term balloon payments, which are past due. At December 31, 2013, $274 million, or 
7% of outstanding lines of credit that are amortizing, are 30 or more days past due compared to $1.5 billion, or 2% for lines in their draw period. 

(4)  Junior loans within the term period predominantly represent principal and interest products that require a balloon payment upon the end of the loan term. Amortizing junior 

loans include $70 million of balloon loans that have reached end of term and are now past due. 

65 

Risk Management – Credit Risk Management (continued) 

We continuously monitor the credit performance of our 

junior lien mortgage portfolio for trends and factors that 
influence the frequency and severity of loss. We have observed 
that the severity of loss for junior lien mortgages is high and 
generally not affected by whether we or a third party own or 
service the related first mortgage, but that the frequency of loss 
has historically been lower when we own or service the first 
mortgage. In general, we have limited information available on 
the delinquency status of the third party owned or serviced 
senior lien where we also hold a junior lien. To capture this 
inherent loss content, we use the experience of our junior lien 
mortgages behind delinquent first liens that are owned or 
serviced by us adjusted for observed higher delinquency rates 
associated with junior lien mortgages behind third party first 
mortgages. We incorporate this inherent loss content into our 

allowance for loan losses. Our allowance process for junior liens 
ensures appropriate consideration of the relative difference in 
loss experience for junior liens behind first lien mortgage loans 
we own or service, compared with those behind first lien 
mortgage loans owned or serviced by third parties. In addition, 
our allowance process for junior liens that are current, but are in 
their revolving period, appropriately reflects the inherent loss 
where the borrower is delinquent on the corresponding first lien 
mortgage loans. 

Table 27 summarizes delinquency and loss rates for our 
junior lien mortgages and lines by the holder of the first lien. 

Table 27:  Home Equity Portfolios Performance by Holder of 1st Lien (1) 

Outstanding balance (2)  

or more past due 

% of loans 

two payments 

Loss rate 

(annualized) 

quarter ended  

December 31,  

December 31, 

Dec. 31, 

Sept. 30, 

June 30, 

Mar. 31, 

Dec. 31, 

(in millions)

 2013 

2012 

 2013 

2012 

 2013 

2013 

2013 

2013 

2012 (3) 

Junior lien mortgages and lines behind: 

Wells Fargo owned or 

serviced first lien 

Third party first lien

$

 32,683 

37,913

 2.37 %  

 33,121 

37,417

 2.54 

Total junior lien mortgages and lines 

 65,804 

75,330

 2.45 

First lien lines

 18,326 

19,744

 3.00 

Total 

$ 

 84,130 

95,074

 2.57 

2.65

2.86

2.75

3.08

2.82

 1.35 

 1.38 

 1.36 

 0.41 

 1.16 

1.60

1.65

1.62

0.41

1.36

 2.08

 2.00

 2.04

 0.56

 1.72

 2.46

 2.48

 2.47

 0.61

 2.08

 3.81 

 3.15 

 3.48 

 1.00 

 2.97 

(1)  Excludes both real estate 1-4 family first lien line reverse mortgages predominantly insured by the FHA and PCI loans. 
(2)  Includes $1.2 billion and $1.3 billion at December 31, 2013 and 2012, respectively, associated with the Pick-a-Pay portfolio. 
(3)  Reflects the impact of the OCC guidance issued in third quarter 2012, which requires consumer loans discharged in bankruptcy to be written down to net realizable collateral 
value, regardless of their delinquency status. The junior lien loss rates for third quarter 2012 reflect losses based on estimates of collateral value to implement the OCC 
guidance, which were then adjusted in the fourth quarter to reflect actual appraisals. Fourth quarter 2012 losses on the junior liens where Wells Fargo owns or services the 
first lien were elevated primarily due to the OCC guidance. 

We monitor the number of borrowers paying the minimum 

amount due on a monthly basis. In December 2013, 
approximately 94% of our borrowers with a home equity 
outstanding balance paid the minimum amount due or more, 
while approximately 45% paid only the minimum amount due. 
 The home equity liquidating portfolio includes home equity 

loans generated through third party channels, including 
correspondent loans. This liquidating portfolio represents less 
than 1% of our total loans outstanding at December 31, 2013, and 
contains some of the highest risk in our home equity portfolio, 
with a loss rate of 4.80% compared with 1.43% for the core (non-
liquidating) home equity portfolio for the year ended 
December 31, 2013. 

66 

Table 28 shows the credit attributes of the core and 

liquidating home equity portfolios and lists the top five states by 
outstanding balance for the core portfolio. Loans to California 
borrowers represent the largest state concentration in each of 
these portfolios. The decrease in outstanding balances since 
December 31, 2012 primarily reflects loan paydowns and charge-
offs. As of December 31, 2013, 23% of the outstanding balance of 
the core home equity portfolio was associated with loans that 

had a combined loan to value (CLTV) ratio in excess of 
100%. CLTV means the ratio of the total loan balance of first 
mortgages and junior lien mortgages (including unused line 
amounts for credit line products) to property collateral 
value. The unsecured portion of the outstanding balances of 
these loans (the outstanding amount that was in excess of the 
most recent property collateral value) totaled 9% of the core 
home equity portfolio at December 31, 2013. 

Table 28:  Home Equity Portfolios (1) 

(in millions)

Core portfolio (3) 
California 

Florida

New Jersey

Virginia

Pennsylvania

Other

Total 

Liquidating portfolio

Total core and 

liquidating portfolios 

Outstanding balance 

% of loans 

two payments
or more past due   

Loss rate 

December 31,

December 31, 

Year ended December 31, 

 2013 

2012 

 2013 

2012 

 2013 

2012 (2) 

$ 

 20,198 

22,900

 2.08  % 

 8,699 

 6,734 

 4,328 

 4,282 

9,763

7,338

4,758

4,683

 36,194 

40,985

 80,435 

90,427

 3,695 

4,647

 3.57 

 3.57 

 1.96 

 2.79 

 2.37 

 2.53 

 3.49 

2.46

4.15

3.43

2.04

2.67

2.59

2.77

3.82

1.34 

1.99 

1.47 

1.00 

1.07 

1.44 

3.59 

4.10 

2.50 

1.83 

1.73 

2.84 

 1.43 

 3.03 

 4.80 

9.03 

$ 

 84,130 

95,074

 2.57 

2.82

 1.59 

3.34 

(1)  Consists predominantly of real estate 1-4 family junior lien mortgages and first and junior lines of credit secured by real estate, but excludes PCI loans because their losses 
were generally reflected in PCI accounting adjustments at the date of acquisition, and excludes real estate 1-4 family first lien open-ended line reverse mortgages because 
they do not have scheduled payments. These reverse mortgage loans are predominantly insured by the FHA. 

(2)  Reflects the impact of the OCC guidance issued in third quarter 2012, which requires consumer loans discharged in bankruptcy to be written down to net realizable collateral 

value, regardless of their delinquency status. 

(3)  Includes $1.2 billion and $1.3 billion at December 31, 2013 and 2012, respectively, associated with the Pick-a-Pay portfolio. 

CREDIT CARDS  Our credit card portfolio totaled $26.9 billion 
at December 31, 2013, which represented 3% of our total 
outstanding loans. The net charge-off rate for our credit card 
portfolio was 3.62% for 2013, compared with 4.02% for 2012. 

AUTOMOBILE  Our automobile portfolio, predominantly 
composed of indirect loans, totaled $50.8 billion at 
December 31, 2013. The net charge-off rate for our automobile 
portfolio was 0.63% for 2013, compared with 0.64% for 2012. 

OTHER REVOLVING CREDIT AND INSTALLMENT  Other 
revolving credit and installment loans totaled $43.0 billion at 
December 31, 2013, and primarily included student and security-
based margin loans. Student loans totaled $22.0 billion at 
December 31, 2013, of which $10.7 billion were government 
guaranteed. The net charge-off rate for other revolving credit 
and installment loans was 1.43% for 2013, compared with 1.38% 
for 2012. Excluding government guaranteed student loans, the 
net charge-off rates were 1.88% for 2013 and 1.96% for 2012, 
respectively.  

67 

 
 
Risk Management – Credit Risk Management (continued) 

NONPERFORMING ASSETS (NONACCRUAL LOANS AND 
Table 29 summarizes nonperforming 
FORECLOSED ASSETS) 
assets (NPAs) for each of the last five years. We generally place 
loans on nonaccrual status when: 
x 

the full and timely collection of interest or principal 
becomes uncertain (generally based on an assessment of the 
borrower’s financial condition and the adequacy of 
collateral, if any); 
they are 90 days (120 days with respect to real estate 1-4 
family first and junior lien mortgages) past due for interest 
or principal, unless both well-secured and in the process of 
collection; 

x	 

x 

x 

x 

part of the principal balance has been charged off (including 
loans discharged in bankruptcy); 
for junior lien mortgages, we have evidence that the related 
first lien mortgage may be 120 days past due or in the 
process of foreclosure regardless of the junior lien 
delinquency status; or
 
performing consumer loans are discharged in bankruptcy, 

regardless of their delinquency status.
 

Note 1 (Summary of Significant Accounting Policies – Loans) 
to Financial Statements in this Report describes our accounting 
policy for nonaccrual and impaired loans. 

Table 29:  Nonperforming Assets (Nonaccrual Loans and Foreclosed Assets)

(in millions)	

Nonaccrual loans: 

Commercial: 

Commercial and industrial 

Real estate mortgage

Real estate construction

Lease financing

Foreign

Total commercial (1) 	

Consumer: 

Real estate 1-4 family first mortgage (2) 

Real estate 1-4 family junior lien mortgage

Automobile

Other revolving credit and installment

Total consumer (3) 	

Total nonaccrual loans (4)(5)(6)	

As a percentage of total loans 	

Foreclosed assets: 

Government insured/guaranteed (7) 

Non-government insured/guaranteed

Total foreclosed assets	

 2013 

2012 

2011 

2010 

2009 

December 31, 

$

$

 738 

 2,252 

 416 

 29 

 40 

1,422

3,322

1,003

27 

50 

 2,142

 4,085

 1,890

53 

47 

 3,213

 5,227

 2,676

108 

127 

 4,397 

 3,696 

 3,313 

171 

146 

 3,475 

5,824

 8,217

 11,351

 11,723 

 9,799 

 2,188 

 173 

 33 

11,455

2,922

245 

40 

 10,913

 12,289

 10,100 

 1,975

 2,302

 2,263 

159 

40 

244 

56 

270 

62 

 12,193 

14,662

 13,087

 14,891

 12,695 

 15,668 

20,486

 21,304

 26,242

 24,418 

 1.90 %

 2.56 

2.77 

3.47 

3.12 

 2,093 

 1,844 

 3,937 

1,509

2,514

4,023

 1,319

 3,342

 4,661

 1,479

 4,530

 6,009

 960 

 2,199 

 3,159 

Total nonperforming assets 

$ 

 19,605 

24,509

 25,965

 32,251

 27,577 

As a percentage of total loans 

 2.37 %

 3.07 

3.37 

4.26 

3.52 

(1)  Includes LHFS of $1 million, $16 million, $25 million, $3 million and $27 million at December 31, 2013, 2012, 2011, 2010, and 2009 respectively. 
(2)  Includes MHFS of $227 million, $336 million, $301 million, $426 million and $339 million at December 31, 2013, 2012, 2011, 2010, and 2009 respectively. 
(3)  December 31, 2012, includes the impact of the implementation of the Interagency and OCC Guidance issued in 2012. 
(4)  Excludes PCI loans because they continue to earn interest income from accretable yield, independent of performance in accordance with their contractual terms. 
(5)  Real estate 1-4 family mortgage loans predominantly insured by the FHA or guaranteed by the VA and student loans predominantly guaranteed by agencies on behalf of the 

U.S. Department of Education under the Federal Family Education Loan Program are not placed on nonaccrual status because they are insured or guaranteed. 

(6)  See Note 6 (Loans and Allowance for Credit Losses) to Financial Statements in this Report for further information on impaired loans. 
(7)  Consistent with regulatory reporting requirements, foreclosed real estate resulting from government insured/guaranteed loans are classified as nonperforming. Both principal 
and interest related to these foreclosed real estate assets are collectible because the loans were predominantly insured by the FHA or guaranteed by the VA. Increase in 
balance at December 31, 2013, reflects the impact of changes to loan modification programs, slowing foreclosures earlier in the year. 

68 

 
Table 30 provides a summary of nonperforming assets during 2013. 

Table 30:  Nonperforming Assets During 2013 

December 31, 2013 

September 30, 2013 

June 30, 2013 

March 31, 2013 

% of 

total 
loans 

% of 

total  
loans 

Balance 

% of 

total  
loans 

Balance 

% of 

total  
loans 

Balance 

Balance 

($ in millions) 

Nonaccrual loans: 

Commercial: 

Commercial and industrial 

$

 738 

 0.37  %  $

 809 

 0.42  %  $ 

Real estate mortgage
Real estate construction

Lease financing
Foreign

 2,252 
 416 

 29 
 40 

2.10 
2.48 

0.24 
0.08 

2,496 
517 

17 
47 

2.36 
3.15 

0.15 
0.10 

1,022

2,708 
665 

20 
40 

 0.54  %  $ 

2.59 
4.04 

0.17 
0.10 

1,193

3,098 
870 

25 
56 

 0.64  % 

2.92 
5.23 

0.20 
0.14 

Total commercial

 3,475 

0.91 

3,886 

1.04 

4,455 

1.23 

5,242 

1.45 

Consumer: 

Real estate 1-4 family 

first mortgage
Real estate 1-4 family 

junior lien mortgage

Automobile

Other revolving credit and installment

Total consumer 

Total nonaccrual 

 loans 

Foreclosed assets: 

Government insured/guaranteed 

Non-government insured/guaranteed

Total foreclosed assets

Total nonperforming assets 

Change in NPAs from prior quarter 

$

$

 9,799 

3.79 

10,450 

4.10 

10,705 

4.23 

11,320 

4.49 

 2,188 

 173 

 33 

 12,193 

3.32 

0.34 

0.08 

2.74 

2,333 

188 

36 

13,007 

3.45 

0.38 

0.08 

2.95 

2,522 

200 

33 

13,460 

3.60 

0.41 

0.08 

3.07 

2,712 

220 

32 

14,284 

3.74 

0.47 

0.08 

3.26 

 15,668 

1.90 

16,893 

2.08 

17,915 

2.23 

19,526 

2.44 

 2,093 

 1,844 

 3,937 

1,781 

2,021 

3,802 

1,026 

2,114 

3,140 

969 

2,381 

3,350 

 19,605 

 2.37  %  $ 

20,695 

2.55  %  $ 

21,055 

2.63  %  $ 

22,876 

2.86  % 

 (1,090)  

(360) 

(1,821) 

(1,633) 

69 

Risk Management – Credit Risk Management (continued) 

Table 31 provides an analysis of the changes in nonaccrual 

loans. 

Table 31:  Analysis of Changes in Nonaccrual Loans

(in millions)

Commercial nonaccrual loans 
Balance, beginning of period 

Inflows
Outflows: 

Returned to accruing
Foreclosures 

Charge-offs 
Payments, sales and other (1)

Total outflows

Balance, end of period

Consumer nonaccrual loans 

Balance, beginning of period

Inflows

Outflows: 

Returned to accruing

Foreclosures 

Charge-offs 

Payments, sales and other (1)

Total outflows

Balance, end of period

Quarter ended 

Dec. 31,   Sept. 30, 

June 30, 

Mar. 31, 

Year ended Dec. 31, 

 2013 

2013 

2013 

2013 

 2013 

2012 

$

 3,886 

 520 

4,455

490 

 5,242

 5,824

557 

611 

 5,824 

 2,178 

8,217 

3,812 

 (67) 
 (34) 

 (191) 
 (639) 

(192)
(77)

(150)
(640)

 (128)
 (120)

 (193)
 (903)

 (109)
 (91)

 (189)
 (804)

 (496) 
 (322) 

 (723) 
 (2,986) 

(655) 
(469) 

(1,435) 
(3,646) 

 (931) 

(1,059)

 (1,344)

 (1,193)

 (4,527) 

(6,205) 

 3,475 

3,886

 4,455

 5,242

 3,475 

5,824 

 13,007 

 1,691 

13,460

2,015

 14,284

 2,071

 14,662

 2,340

 14,662 

 8,117 

13,087 

14,569 

 (953) 

 (162) 

 (437) 

 (953) 

(997)

(167)

(480)

(824)

 (1,156)

 (1,031)

 (4,137) 

(4,219) 

 (95)

 (651)

 (993)

 (173)

 (775)

 (739)

 (597) 

 (2,343) 

 (3,509) 

(745) 

(4,541) 

(3,489) 

 (2,505) 

(2,468)

 (2,895)

 (2,718)

 (10,586) 

(12,994) 

 12,193 

13,007

 13,460

 14,284

 12,193 

14,662 

Total nonaccrual loans 

$

 15,668 

16,893

 17,915

 19,526

 15,668 

20,486 

(1)  Other outflows include the effects of VIE deconsolidations and adjustments for loans carried at fair value. 

Typically, changes to nonaccrual loans period-over-period 
represent inflows for loans that are placed on nonaccrual status 
in accordance with our policy, offset by reductions for loans 
that are paid down, charged off, sold, transferred to foreclosed 
properties, or are no longer classified as nonaccrual as a result 
of continued performance and an improvement in the 
borrower’s financial condition and loan repayment capabilities. 
Also, reductions can come from borrower repayments even if 
the loan remains on nonaccrual. 

While nonaccrual loans are not free of loss content, we 

x	 

believe exposure to loss is significantly mitigated by the 
following factors at December 31, 2013: 
x  97% of total commercial nonaccrual loans and 99% of total 
consumer nonaccrual loans are secured. Of the consumer 
nonaccrual loans, 98% are secured by real estate and 64% 
have a combined LTV (CLTV) ratio of 80% or less. 
losses of $938 million and $3.9 billion have already been 
recognized on 35% of commercial nonaccrual loans and 
52% of consumer nonaccrual loans, respectively. Generally, 
when a consumer real estate loan is 120 days past due 
(except when required earlier by the Interagency or OCC 
Guidance), we transfer it to nonaccrual status. When the 
loan reaches 180 days past due, or is discharged in 
bankruptcy, it is our policy to write these loans down to net 
realizable value (fair value of collateral less estimated costs 
to sell), except for modifications in their trial period that are 
not written down as long as trial payments are made on 

70 

time. Thereafter, we reevaluate each loan regularly and 
record additional write-downs if needed. 

x  66% of commercial nonaccrual loans were current on 

x 

interest. 
the risk of loss of all nonaccrual loans has been considered 
and we believe is adequately covered by the allowance for 
loan losses. 

x  $2.3 billion of consumer loans discharged in bankruptcy 

and classified as nonaccrual were 60 days or less past due, 
of which $2.1 billion were current. 

We continue to work with our customers experiencing 
financial difficulty to determine if they can qualify for a loan 
modification so that they can stay in their homes. Under both 
our proprietary modification programs and the MHA 
programs, customers may be required to provide updated 
documentation, and some programs require completion of 
payment during trial periods to demonstrate sustained 
performance before the loan can be removed from nonaccrual 
status. In addition, for loans in foreclosure, some states, 
including California, Oregon and Massachusetts, have recently 
enacted legislation or the courts have changed the foreclosure 
process in a manner that significantly increases the time to 
complete the foreclosure process; therefore loans remain in 
nonaccrual status for longer periods. In certain other states, 
including New York, New Jersey and Florida, the foreclosure 
timeline has significantly increased due to backlogs in an 
already complex process. 

 
If interest due on all nonaccrual loans (including loans that 

were, but are no longer on nonaccrual at year end) had been 
accrued under the original terms, approximately $764 million 
of interest would have been recorded as income on these loans, 
compared with $575 million actually recorded as interest 

income in 2013, versus $938 million and $406 million, 
respectively, in 2012. 

Table 32 provides a summary of foreclosed assets and an 

analysis of changes in foreclosed assets. 

Table 32:  Foreclosed Assets

Dec. 31, 

Sept. 30, 

June 30, 

Mar. 31, 

Year ended Dec. 31 

Quarter ended 

(in millions)

 2013 

2013 

2013 

Government insured/guaranteed (1) 

$ 

2,093 

1,781 

1,026 

PCI loans: 

Commercial 

Consumer 

Total PCI loans 

All other loans: 

Commercial 
Consumer 

Total all other loans 

Total foreclosed assets 

Analysis of changes in foreclosed assets 

Balance, beginning of period 

Net change in government insured/guaranteed (1)(2) 

Additions to foreclosed assets (3) 

Reductions: 

Sales 

Write-downs and net gains (losses) on sales 

Total reductions 

Balance, end of period 

2013 

969 

641 

179 

820 

597 

127 

724 

1,012 
378 

1,060 
501 

 2013 

2012 

2,093 

1,509 

497 

149 

646 

759 
439 

667 

219 

886 

1,073 
555 

497 

149 

646 

759 
439 

559 

125 

684 

944 
393 

$ 

$ 

1,198 

1,337 

1,390 

1,561 

1,198 

1,628 

3,937 

3,802 

3,140 

3,350 

3,937 

4,023 

3,802 

3,140 

3,350 

4,023 

312 

428 

(823) 

218  

(605) 

755 

459 

(545) 

(7) 

(552) 

57 

406 

(647) 

(26) 

(673) 

(540) 

559 

(658) 

(34) 

4,023 

584 

1,852 

4,661 

190 

2,819 

(2,673) 

(3,359) 

151  

(288) 

(692) 

(2,522) 

(3,647) 

$ 

3,937 

3,802 

3,140 

3,350 

3,937 

4,023 

(1)  Consistent with regulatory reporting requirements, foreclosed real estate resulting from government insured/guaranteed loans are classified as nonperforming. Both principal 
and interest related to these foreclosed real estate assets are collectible because the loans were predominantly insured by the FHA or guaranteed by the VA. Increase in 
balances at December 31 and September 30, 2013, reflects the impact of changes to loan modification programs, slowing foreclosures in prior quarters. 

(2)  Foreclosed government insured/guaranteed loans are temporarily transferred to and held by us as servicer, until reimbursement is received from FHA or VA. The net change 
in government insured/guaranteed foreclosed assets is made up of inflows from mortgages held for investment and MHFS, and outflows when we are reimbursed by FHA/VA. 
Transfers from government insured/guaranteed loans to foreclosed assets amounted to $892 million, $1.3 billion, $639 million and $71 million for the quarter ended 
December 31, September 30, June 30 and March 31, 2013, respectively, and $2.9 billion and $3.7 billion for the year ended December 31, 2013 and 2012, respectively. 
These transfer amounts have been revised for the quarters and year ended prior to December 31, 2013 to conform with the current period presentation. 
(3)  Predominantly include loans moved into foreclosure from nonaccrual status, PCI loans transitioned directly to foreclosed assets and repossessed automobiles. 

Foreclosed assets at December 31, 2013, included 

$2.1 billion of foreclosed real estate that is predominantly FHA 
insured or VA guaranteed and expected to have minimal or no 
loss content. The remaining balance of $1.8 billion of 
foreclosed assets has been written down to estimated net 
realizable value. Foreclosed assets at December 31, 2013 were 
stable, compared with December 31, 2012. At 
December 31, 2013, 68% of foreclosed assets of $3.9 billion 
have been in the foreclosed assets portfolio one year or less. 

Given our real estate-secured loan concentrations, current 
economic conditions, and recent changes to loan modification 
programs slowing down foreclosures in prior periods, we 
anticipate continuing to hold an elevated level of foreclosed 
assets on our balance sheet. 

71 

 
Risk Management – Credit Risk Management (continued) 

TROUBLED DEBT RESTRUCTURINGS (TDRs) 

Table 33:  Troubled Debt Restructurings (TDRs) 

(in millions)

Commercial TDRs 

Commercial and industrial 
Real estate mortgage

Real estate construction
Lease financing

Foreign

Total commercial TDRs 

Consumer TDRs 

Real estate 1-4 family first mortgage
Real estate 1-4 family junior lien mortgage

Credit Card
Automobile

Other revolving credit and installment
Trial modifications

Total consumer TDRs (1)(2)

Total TDRs 

TDRs on nonaccrual status 

TDRs on accrual status (1)

Total TDRs 

 2013 

2012 

2011 

2010 

2009 

December 31, 

 1,032 
 2,248 

475 
8 

2 

1,683
2,625

801 
20 

17 

2,026
 2,262

 1,008
 33

 20 

613 
725 

407 
-

6 

82 
73 

110 
-

-

 3,765 

5,146

 5,349

 1,751

 265 

 18,925 
 2,468 

17,804
2,390

 13,799
 1,986

 11,603
 1,626

 6,685 
 1,566 

 431 
 189 

 33 
 650 

531 
314 

24 
705 

593 
260 

19 
651 

548 
214 

16 
-

-
-

17 
-

 22,696 

21,768

 17,308

 14,007

 8,268 

 26,461 

26,914

 22,657

 15,758

 8,533 

 8,172 

 18,289 

10,149

 16,765

 6,811

 15,846

 5,185

 10,573

 2,289 

6,244 

 26,461 

26,914

 22,657

 15,758

 8,533 

$

$

$

$

(1)  TDR loans include $2.5 billion, $1.9 billion, $318 million, $429 million and $486 million at December 31, 2013, 2012, 2011, 2010 and 2009, respectively, of government 

insured/guaranteed loans that are predominantly insured by the FHA or guaranteed by the VA and are accruing. 

(2)  Reflects the impact of the prospective adoption of the OCC guidance issued in 2012. 

Table 34:  TDRs Balance by Quarter During 2013 

(in millions)

Commercial TDRs 

Commercial and industrial 

Real estate mortgage

Real estate construction

Lease financing

Foreign

Total commercial TDRs 

Consumer TDRs 

Real estate 1-4 family first mortgage

Real estate 1-4 family junior lien mortgage

Credit Card

Automobile

Other revolving credit and installment

Trial modifications

Total consumer TDRs

Total TDRs 

TDRs on nonaccrual status 

TDRs on accrual status

Total TDRs 

Dec. 31, 

Sept. 30, 

June 30, 

Mar. 31, 

 2013 

2013 

2013 

2013 

$

$

$

$

 1,032 

 2,248 

 475 

 8 

 2 

1,153

2,457

598 

9 

2 

 1,238

 2,605

 1,493 

 2,556 

680 

11 

17 

735 

17 

17 

 3,765 

4,219

 4,551

 4,818 

 18,925 

 2,468 

18,974

2,399

 19,093

 2,408

 18,928 

 2,431 

 431 

 189 

 33 

 650 

455 

212 

32 

717 

477 

246 

29 

716 

501 

279 

27 

723 

 22,696 

22,789

 22,969

 22,889 

 26,461 

27,008

 27,520

 27,707 

 8,172 

 18,289 

8,609

18,399

 9,030

 18,490

 10,332
 
 17,375
 

 26,461 

27,008

 27,520

 27,707 

Table 33 and Table 34 provide information regarding the 
recorded investment of loans modified in TDRs. The allowance 
for loan losses for TDRs was $4.5 billion and $5.0 billion at 
December 31, 2013 and 2012, respectively. See Note 6 (Loans 
and Allowance for Credit Losses) to Financial Statements in this 
Report for additional information regarding TDRs. In those 

situations where principal is forgiven, the entire amount of such 
forgiveness is immediately charged off to the extent not done so 
prior to the modification. We sometimes delay the timing on the 
repayment of a portion of principal (principal forbearance) and 
charge off the amount of forbearance if that amount is not 
considered fully collectible. 

72 

Our nonaccrual policies are generally the same for all loan 
types when a restructuring is involved. We re-underwrite loans 
at the time of restructuring to determine whether there is 
sufficient evidence of sustained repayment capacity based on the 
borrower’s documented income, debt to income ratios, and other 
factors. Loans lacking sufficient evidence of sustained repayment 
capacity at the time of modification are charged down to the fair 
value of the collateral, if applicable. For an accruing loan that 
has been modified, if the borrower has demonstrated 
performance under the previous terms and the underwriting 
process shows the capacity to continue to perform under the 
restructured terms, the loan will generally remain in accruing 
status. Otherwise, the loan will be placed in nonaccrual status 
until the borrower demonstrates a sustained period of 

Table 35:  Analysis of Changes in TDRs 

performance, generally six consecutive months of payments, or 
equivalent, inclusive of consecutive payments made prior to 
modification. Loans will also be placed on nonaccrual, and a 
corresponding charge-off is recorded to the loan balance, when 
we believe that principal and interest contractually due under 
the modified agreement will not be collectible. 

Table 35 provides an analysis of the changes in TDRs. Loans 

that may be modified more than once are reported as TDR 
inflows only in the period they are first modified. Other than 
resolutions such as foreclosures, sales and transfers to held for 
sale, we may remove loans held for investment from TDR 
classification, but only if they have been refinanced or 
restructured at market terms and qualify as a new loan. 

(in millions)

Commercial TDRs 

Balance, beginning of period

Inflows

Outflows 

Charge-offs 

Foreclosure 

Payments, sales and other (1)

Balance, end of period

Consumer TDRs 

Balance, beginning of period

Inflows  

Outflows 

Charge-offs (2)

Foreclosure  

Payments, sales and other (1)

Net change in trial modifications (3)

Balance, end of period

Total TDRs 

Dec. 31, 

Sept. 30, 

June 30, 

Mar. 31, 

Year ended Dec. 31, 

 2013 

2013 

2013 

2013 

2013 

2012 

Quarter ended 

 $

 4,219 

 292 

 (44)

 (16)

 (686)

 3,765 

4,551

534 

 (24)

 (16)

 (826)

4,219

 4,818

468 

 (24)

 (26)

 (685)

 5,146

500 

 (40)

 (30)

 (758)

 5,146 

 1,794 

 (132) 

 (88) 

5,349 

2,559 

(381) 

(60) 

 (2,955) 

(2,321) 

 4,551

 4,818

 3,765 

5,146 

 22,789 

 1,248 

22,969

1,282

 22,889

 1,352

 21,768

 2,076

 21,768 

 5,958 

17,308 

8,050 

 (155)

 (417)

 (701)

 (68)

 (183)

 (519)

 (761)

 1

 (241)

 (240)

 (785)

 (6)

 (280)

 (114)

 (579)

 18

 (859) 

 (1,290) 

 (2,826) 

 (55) 

(1,400) 

(426) 

(1,818) 

54 

 22,696 

22,789

 22,969

 22,889

 22,696 

21,768 

$

 26,461 

27,008

 27,520

 27,707

 26,461 

26,914 

(1)  Other outflows include normal amortization/accretion of loan basis adjustments and loans transferred to held-for-sale. It also includes $29 million, $40 million and 

$15 million of loans refinanced or restructured as new loans and removed from TDR classification for the quarters ended September 30, June 30, and March 31, 2013, 
respectively. No loans were removed from TDR classification in 2012 as a result of being refinanced or restructured as new loans. 

(2)  Year ended December 31, 2012 charge-offs reflect the impact of loans discharged in bankruptcy being reported as TDRs in accordance with the OCC guidance issued in 

2012. 

(3)  Net change in trial modifications includes: inflows of new TDRs entering the trial payment period, net of outflows for modifications that either (i) successfully perform and 

enter into a permanent modification, or (ii) did not successfully perform according to the terms of the trial period plan and are subsequently charged-off, foreclosed upon or 
otherwise resolved. Our experience is that most of the mortgages that enter a trial payment period program are successful in completing the program requirements. 

73 

Risk Management – Credit Risk Management (continued) 

LOANS 90 DAYS OR MORE PAST DUE AND STILL ACCRUING 
Loans 90 days or more past due as to interest or principal are 
still accruing if they are (1) well-secured and in the process of 
collection or (2) real estate 1-4 family mortgage loans or 
consumer loans exempt under regulatory rules from being 
classified as nonaccrual until later delinquency, usually 120 days 
past due. PCI loans are not included in past due and still 
accruing loans even though they are 90 days or more 
contractually past due. These PCI loans are considered to be 
accruing because they continue to earn interest from accretable 
yield, independent of performance in accordance with their 
contractual terms. 

Excluding insured/guaranteed loans, loans 90 days or more 

past due and still accruing at December 31, 2013, were down 

$390 million, or 27%, from December 31, 2012, due to payoffs, 
modifications and other loss mitigation activities, decline in non-
strategic and liquidating portfolios, and credit stabilization. 
Loans 90 days or more past due and still accruing whose 

repayments are predominantly insured by the FHA or 
guaranteed by the VA for mortgages and the U.S. Department of 
Education for student loans under the Federal Family Education 
Loan Program (FFELP) were $22.2 billion at December 31, 2013, 
up from $21.8 billion at December 31, 2012. 

Table 36 reflects non-PCI loans 90 days or more past due and 

still accruing by class for loans not government 
insured/guaranteed. For additional information on 
delinquencies by loan class, see Note 6 (Loans and Allowance for 
Credit Losses) to Financial Statements in this Report. 

Table 36:  Loans 90 Days or More Past Due and Still Accruing

(in millions)

 2013 

2012 

2011 

2010 

2009 

December 31, 

Loans 90 days or more past due and still accruing: 

Total (excluding PCI (1)): 

Less: FHA insured/guaranteed by the VA (2)(3)

Less: Student loans guaranteed under the FFELP (4)

$

 23,219 

 21,274 

 900 

23,245

20,745

1,065

 22,569

 18,488

 22,188 

 19,240

 14,733

 15,336 

 1,281

 1,106

 994 

Total, not government insured/guaranteed 

$ 

1,045 

1,435

 2,048

 2,649

 5,858 

By segment and class, not government insured/guaranteed: 

Commercial: 

Commercial and industrial 

Real estate mortgage

Real estate construction

Foreign

Total commercial

Consumer: 

Real estate 1-4 family first mortgage (3)

Real estate 1-4 family junior lien mortgage (3) 

Credit card

Automobile

Other revolving credit and installment

Total consumer 

$

 11 

 35 

 97 

 -

 143 

 354 

86 

 321 

 55 

 86 

47 

228 

27 

1 

303 

564 

133 

310 

40 

85 

153 

256 

89 

6 

504 

781 

279 

346 

51 

87 

308 

104 

193 

22 

627 

941 

366 

516 

79 

120 

590 

1,014 

909 

73 

2,586 

1,623 

515 

795 

92 

247 

902 

1,132

 1,544

 2,022

 3,272 

Total, not government insured/guaranteed 

$ 

1,045 

1,435

 2,048

 2,649

 5,858 

(1)  PCI loans totaled $4.5 billion, $6.0 billion, $8.7 billion, $11.6 billion and $16.1 billion at December 31, 2013, 2012, 2011, 2010 and 2009, respectively. 
(2)  Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA. 
(3)  Includes MHFS 90 days or more past due and still accruing. 
(4)  Represents loans whose repayments are predominantly guaranteed by agencies on behalf of the U.S. Department of Education under the FFELP. 

74 

 
NET CHARGE-OFFS 

Table 37:  Net Charge-offs 

($ in millions) 

2013 
Commercial: 

Commercial and 
industrial 

Real estate mortgage
Real estate construction

Lease financing
Foreign

Year ended 

Quarter ended 

December 31, 

December 31, 

September 30, 

June 30, 

March 31, 

Net loan 
charge- 
offs 

% of 
avg. 
loans 

Net loan 
charge- 
offs 

% of 
avg. 
loans (1) 

Net loan 
charge- 
offs

% of 
avg. 
  loans (1) 

Net loan 
charge- 
offs

% of 
avg. 
  loans (1) 

Net loan 
charge- 
offs

% of 
avg. 
  loans (1) 

$ 

335 

 0.18  %  $ 

107 

 0.22  %  $ 

58 

 0.12  %  $ 

77 

 0.17  %  $ 

93 

 0.20  % 

 (37)
 (109)

 (0.03)
 (0.66)

 17
 -

 0.15
-

 (41)
 (13)

 (0.15)
 (0.32)

 -
-

-
-

 (20)
 (17)

-
 (2)

 (0.08)
 (0.41)

-
 (0.02)

 (5)
 (45)

 18
 (1)

 (0.02)
 (1.10)

 0.57
 (0.01)

 29
 (34)

 (1)
 3

 0.11 
 (0.83) 

 (0.02) 
 0.03 

Total commercial

 206 

0.06 

53 

0.06 

19 

0.02 

44 

0.05 

90 

0.10 

Consumer: 

Real estate 1-4 family 

first mortgage 

 1,194 

0.47 

195 

0.30 

242 

0.38 

328 

0.52 

429 

0.69 

Real estate 1-4 family 

junior lien mortgage

 1,309 

Credit card

Automobile

Other revolving credit 

 896 

 304 

1.86 

3.62 

0.63 

226 

220 

108 

1.34 

3.38 

0.85 

275 

207 

78 

1.58 

3.28 

0.63 

359 

234 

42 

2.02 

3.90 

0.35 

449 

235 

76 

2.46 

3.96 

0.66 

and installment

 600 

1.43 

161 

1.50 

154 

1.46 

145 

1.38 

140 

1.37 

Total consumer

 4,303 

0.98 

910 

0.82 

956 

0.86 

 1,108 

1.01 

 1,329 

1.23 

Total 

$ 

 4,509 

 0.56  % $ 

963 

 0.47  % $ 

975 

 0.48  % $ 

 1,152 

 0.58  % $ 

 1,419 

 0.72  % 

2012 

Commercial: 

Commercial and industrial  $ 

Real estate mortgage 

Real estate construction 

Lease financing 

Foreign 

845 

219 

67 

5 

79 

0.49  % $  

0.21 

0.37 

0.04 

0.20 

209 

38 

0.46  % $  

0.14 

(18) 

(0.43) 

2 

24 

0.04 

0.25 

131 

54 

1 

1 

30 

0.29  % $  

249 

0.58  % $  

256 

0.62  % 

0.21 

0.03 

0.03 

0.29 

81 

17 

-

11 

0.31 

0.40 

-

0.11 

46 

67 

2 

14 

0.17 

1.43 

0.06 

0.14 

Total commercial

 1,215

 0.35 

255 

0.29 

217 

0.24 

358 

0.42 

385 

0.45 

Consumer: 

Real estate 1-4 family 

first mortgage 

2,856 

1.22 

649 

1.05 

673 

1.15 

743 

1.30 

791 

1.39 

Real estate 1-4 family 

junior lien mortgage 

Credit card 
Automobile 

Other revolving credit 

3,178 

916 
289 

3.93 

4.02 
0.64 

690 

222 
112 

3.57 

3.71 
0.97 

1,036 

212 
75 

5.17 

3.67 

0.66 

689 

240 

28 

3.38 

4.37 

0.25 

763 

242 

74 

3.62 

4.40 

0.68 

and installment 

580 

1.38 

153 

1.46 

145 

1.38 

142 

1.35 

140 

1.32 

Total consumer (2)

 7,819

 1.84 

1,826 

1.68 

2,141 

2.01 

1,842 

1.76 

2,010 

1.91 

Total 

$ 

9,034 

1.17  % $   2,081 

1.05  % $   2,358 

1.21  % $   2,200 

1.15  % $   2,395 

1.25  % 

(1)  Quarterly net charge-offs (recoveries) as a percentage of average respective loans are annualized. 
(2)  The year ended December 31, 2012, reflects the impact of the OCC guidance issued in third quarter 2012. 

75 

Risk Management – Credit Risk Management (continued) 

Table 37 presents net charge-offs for the four quarters and 

full year of 2013 and 2012. Net charge-offs in 2013 were 
$4.5 billion (0.56% of average total loans outstanding) 
compared with $9.0 billion (1.17%) in 2012. We continued to 
have strong improvement in our commercial and residential real 
estate secured portfolios. Our commercial real estate portfolios 
were in a net recovery position every quarter in 2013. Our 
consumer real estate portfolios continued to benefit from the 
improvement in the housing market with losses down 
$3.5 billion, or 59%, from 2012. 

ALLOWANCE FOR CREDIT LOSSES  The allowance for credit 
losses, which consists of the allowance for loan losses and the 
allowance for unfunded credit commitments, is management’s 
estimate of credit losses inherent in the loan portfolio and 
unfunded credit commitments at the balance sheet date, 
excluding loans carried at fair value. The detail of the changes in 
the allowance for credit losses by portfolio segment (including 
charge-offs and recoveries by loan class) is in Note 6 (Loans and 
Allowance for Credit Losses) to Financial Statements in this 
Report. 

We apply a disciplined process and methodology to establish 

our allowance for credit losses each quarter. This process takes 
into consideration many factors, including historical and 
forecasted loss trends, loan-level credit quality ratings and loan 
grade-specific loss factors. The process involves subjective and 
complex judgments. In addition, we review a variety of credit 
metrics and trends. These credit metrics and trends, however, do 
not solely determine the amount of the allowance as we use 
several analytical tools. For additional information on our 
allowance for credit losses, see the “Critical Accounting Policies 
– Allowance for Credit Losses” section and Note 1 (Summary of 
Significant Accounting Policies) and Note 6 (Loans and 
Allowance for Credit Losses) to Financial Statements in this 
Report. 

Table 38 presents the allocation of the allowance for credit 

losses by loan segment and class for the last five years. 

76 

Table 38:  Allocation of the Allowance for Credit Losses (ACL) 

(in millions) 

Commercial: 

Commercial and industrial 
Real estate mortgage

Real estate construction
Lease financing

Foreign

Dec. 31, 2013 

Dec. 31, 2012 

Dec. 31, 2011 

Dec. 31, 2010 

Dec. 31, 2009 

Loans 
as % 

of total
loans 

ACL (1) 

Loans 
as % 

 of total 
loans 

ACL 

Loans 
as % 

of total 
loans 

ACL 

Loans 
as % 

of total 
loans 

ACL 

Loans 
as % 

of total 
loans 

ACL 

$  2,775 
 2,102 

 24  % $  2,543 
2,283 
13 

23 %  $   2,649 
2,550 
13 

22 %  $   3,299 
3,072 
14 

20 %  $   4,014 
2,398 
13 

20 % 
12 

 770 
 127 

 329 

2 
1 

6 

552 
85 

251 

2 
2 

5 

893 
82 

184 

2 
2 

5 

1,387 
173 

238 

4 
2 

4 

1,242 
181 

306 

5 
2 

4 

Total commercial

 6,103 

46 

5,714 

45 

6,358 

45 

8,169 

43 

8,141 

43 

Consumer: 

Real estate 1-4 family first mortgage
Real estate 1-4 family 

junior lien mortgage

Credit card 

Automobile
Other revolving credit and installment

 4,087 

32 

6,100 

31 

6,934 

30 

7,603 

30 

6,449 

29 

 2,534 
 1,224 

 475 
 548 

8 
3 

6 
5 

3,462 
1,234 

417 
550 

10 
3 

6 

5 

3,897 
1,294 

555 

630 

11 
3 

6 

5 

4,557 
1,945 

771 

418 

13 
3 

6 

5 

5,430 
2,745 

1,381 

885 

13 
3 

6 

6 

Total consumer 

 8,868 

54 

11,763 

55 

13,310 

55 

15,294 

57 

16,890 

57 

Total 

$  14,971 

 100  % $  17,477  

100 %  $  19,668 

100 %  $  23,463  

100 %  $  25,031  

100 % 

Dec. 31, 2013 

Dec. 31, 2012 

Dec. 31, 2011 

Dec. 31, 2010 

Dec. 31, 2009 

 14,502 

17,060 

19,372 

23,022 

24,516 

Components: 

Allowance for loan losses 

Allowance for unfunded 

credit commitments

Allowance for credit losses 

Allowance for loan losses as a percentage 

$

$

 469 

 14,971 

417 

17,477 

of total loans

 1.76  % 

Allowance for loan losses as a percentage 

of total net charge-offs

Allowance for credit losses as a percentage 

of total loans

Allowance for credit losses as a percentage 

of total nonaccrual loans

 322 

 1.81 

 96 

2.13 

189 

2.19

85 

(1)  Reflects refinement in determination of allowance for the credit losses inherent in the respective loan classes. 

296 

19,668 

2.52 

171 

 2.56 

92 

441 

23,463 

3.04 

130 

3.10

89 

515 

25,031 

3.13 

135 

 3.20 

103 

77 

 
 
Risk Management – Credit Risk Management (continued) 

In addition to the allowance for credit losses, there was 

$5.2 billion at December 31, 2013, and $7.0 billion at 
December 31, 2012, of nonaccretable difference to absorb losses 
for PCI loans. The allowance for credit losses is lower than 
otherwise would have been required without PCI loan 
accounting. As a result of PCI loans, certain ratios of the 
Company may not be directly comparable with credit-related 
metrics for other financial institutions. For additional 
information on PCI loans, see the “Risk Management – Credit 
Risk Management – Purchased Credit-Impaired Loans” section, 
Note 1 (Summary of Significant Accounting Policies) and Note 6 
(Loans and Allowance for Credit Losses) to Financial Statements 
in this Report. 

The ratio of the allowance for credit losses to total nonaccrual 

loans may fluctuate significantly from period to period due to 
such factors as the mix of loan types in the portfolio, borrower 
credit strength and the value and marketability of collateral. 
Over one-half of nonaccrual loans were home mortgages at 
December 31, 2013. 

The allowance for credit losses again declined in 2013, which 

reflected continued improvement in consumer loss severity, 
delinquency trends and improved portfolio performance, 
particularly in residential real estate and primarily associated 
with continued improvement in the housing market. The total 
provision for credit losses was $2.3 billion in 2013, $7.2 billion 
in 2012 and $7.9 billion in 2011. 

LIABILITY FOR MORTGAGE LOAN REPURCHASE LOSSES  
We sell residential mortgage loans to various parties, including 
(1) government-sponsored entities (GSEs) Federal Home Loan 
Mortgage Corporation (FHLMC) and Federal National Mortgage 
Association (FNMA) who include the mortgage loans in GSE-
guaranteed mortgage securitizations, (2) SPEs that issue private 
label MBS, and (3) other financial institutions that purchase 
mortgage loans for investment or private label securitization. In 
addition, we pool FHA-insured and VA-guaranteed mortgage 
loans that are then used to back securities guaranteed by the 
Government National Mortgage Association (GNMA). We may 
be required to repurchase these mortgage loans, indemnify the 
securitization trust, investor or insurer, or reimburse the 
securitization trust, investor or insurer for credit losses incurred 
on loans (collectively, repurchase) in the event of a breach of 
contractual representations or warranties that is not remedied 
within a period (usually 90 days or less) after we receive notice 
of the breach. 

We have established a mortgage repurchase liability, initially 

at fair value, related to various representations and warranties 
that reflect management’s estimate of losses for loans for which 
we could have a repurchase obligation, whether or not we 
currently service those loans, based on a combination of factors. 
Our mortgage repurchase liability estimation process also 
incorporates a forecast of repurchase demands associated with 
mortgage insurance rescission activity. 

The 2013 provision for credit losses was $2.3 billion, 

The overall level of unresolved repurchase demands and 

$2.2 billion less than net charge-offs, due to strong underlying 
credit, and home prices and market fundamentals improving 
faster and in more markets than forecasted. 

The 2012 provision was $7.2 billion, $1.8 billion less than net 
charge-offs, and the 2011 provision was $7.9 billion, $3.4 billion 
less than net charge-offs. In each of 2012 and 2011 the provision 
was influenced by continually improving credit performance. 

We believe the allowance for credit losses of $15.0 billion at 

December 31, 2013, was appropriate to cover credit losses 
inherent in the loan portfolio, including unfunded credit 
commitments, at that date. The allowance for credit losses is 
subject to change and reflects existing factors as of the date of 
determination, including economic or market conditions and 
ongoing internal and external examination processes. Due to the 
sensitivity of the allowance for credit losses to changes in the 
economic and business environment, it is possible that we will 
incur incremental credit losses not anticipated as of the balance 
sheet date. Given current favorable conditions, we continue to 
expect future allowance releases, absent a significant 
deterioration in the economy. Our process for determining the 
allowance for credit losses is discussed in the “Critical 
Accounting Policies – Allowance for Credit Losses” section and 
Note 1 (Summary of Significant Accounting Policies) to Financial 
Statements in this Report. 

78 

mortgage insurance rescissions outstanding at 
December 31, 2013, was down from a year ago both in number of 
outstanding loans and in total dollar balances as we continued to 
work through the new demands and mortgage insurance 
rescissions and as we announced settlements with both FHLMC 
and FNMA in 2013, that resolved substantially all repurchase 
liabilities associated with loans sold to FHLMC prior to 
January 1, 2009, and loans sold to FNMA that were originated 
prior to January 1, 2009. Table 39 provides the number of 
unresolved repurchase demands and mortgage insurance 
rescissions. 

Customary with industry practice, we have the right of 
recourse against correspondent lenders from whom we have 
purchased loans with respect to representations and warranties. 
Of total repurchase demands and mortgage insurance 
rescissions outstanding as of December 31, 2013, presented in 
Table 39, approximately 10% relate to loans purchased from 
correspondent lenders. Due primarily to the financial difficulties 
of some correspondent lenders, we have been recovering on 
average approximately 45% of losses from these lenders. 
Historical recovery rates as well as projected lender performance 
are incorporated in the establishment of our mortgage 
repurchase liability. 

We do not typically receive repurchase requests from GNMA, 

FHA and the Department of Housing and Urban Development 
(HUD) or VA. As an originator of an FHA-insured or VA-
guaranteed loan, we are responsible for obtaining the insurance 
with FHA or the guarantee with the VA. To the extent we are not 
able to obtain the insurance or the guarantee we must request 
permission to repurchase the loan from the GNMA pool. Such 
repurchases from GNMA pools typically represent a self-

initiated process upon discovery of the uninsurable loan (usually 
within 180 days from funding of the loan). Alternatively, in lieu 
of repurchasing loans from GNMA pools, we may be asked by 
FHA/HUD or the VA to indemnify them (as applicable) for 
defects found in the Post Endorsement Technical Review 
process or audits performed by FHA/HUD or the VA. The Post 
Endorsement Technical Review is a process whereby HUD 

performs underwriting audits of closed/insured FHA loans for 
potential deficiencies. Our liability for mortgage loan repurchase 
losses incorporates probable losses associated with such 
indemnification. 

Table 39:  Unresolved Repurchase Demands and Mortgage Insurance Rescissions 

Government 

sponsored entities (1) 

Private 

rescissions with no demand (2) 

Total 

Mortgage insurance 

Number of 
loans  

Original loan 
balance (3) 

Number of

loans  

 Original loan 
balance (3) 

Number of 
loans  

Original loan 
balance (3) 

Number of

loans  

 Original loan 
balance (3) 

 674  $

 4,422 

 6,313 
 5,910 

 6,621

 6,525

 5,687

 6,333

 124 
958 

 1,413 
 1,371 

 1,503

 1,489

 1,265

 1,398

 2,260  $
 1,240 

 1,206 
 1,278 

 1,306

 1,513

 913 

 857 

 497 
264 

258 
278 

 281 

 331 

213 

241 

394  $
385 

561 
652 

753 

817 

840 

970 

 87 
87 

127 
145 

160 

183 

188 

217 

 3,328  $
 6,047 

 8,080 
 7,840 

8,680

8,855

7,440

8,160

 708 
 1,309 

 1,798 
 1,794 

 1,944 

 2,003 

 1,666 

 1,856 

($ in millions) 

2013 

December 31,
September 30,

June 30,
March 31,

2012 

December 31,

September 30,

June 30,

March 31,

(1)  Includes unresolved repurchase demands of 42 and $6 million, 1,247 and $225 million, 942 and $190 million, 674 and $147 million, 661 and $132 million, 534 and 

$111 million, 526 and $103 million and 694 and $131 million at December 31, September 30, June 30 and March 31, 2013, and December 31, September 30, June 30 and 
March 31, 2012, respectively, received from investors on mortgage servicing rights acquired from other originators. We generally have the right of recourse against the seller 
and may be able to recover losses related to such repurchase demands subject to counterparty risk associated with the seller. 

(2)  As part of our representations and warranties in our loan sales contracts, we typically represent to GSEs and private investors that certain loans have mortgage insurance to 

the extent there are loans that have loan to value ratios in excess of 80% that require mortgage insurance. To the extent the mortgage insurance is rescinded by the 
mortgage insurer due to a claim of breach of a contractual representation or warranty, the lack of insurance may result in a repurchase demand from an investor. Similar to 
repurchase demands, we evaluate mortgage insurance rescission notices for validity and appeal for reinstatement if the rescission was not based on a contractual breach. 
When investor demands are received due to lack of mortgage insurance, they are reported as unresolved repurchase demands based on the applicable investor category for 
the loan (GSE or private). Over the last year, approximately 7% of our repurchase demands from GSEs had mortgage insurance rescission as one of the reasons for the 
repurchase demand. Of all the mortgage insurance rescission notices received in 2012, approximately 78% have resulted in repurchase demands through December 2013. 
Not all mortgage insurance rescissions received in 2012 have been completed through the appeals process with the mortgage insurer and, upon successful appeal, we work 
with the investor to rescind the repurchase demand. 

(3)  While the original loan balances related to these demands are presented above, the establishment of the repurchase liability is based on a combination of factors, such as 

our appeals success rates, reimbursement by correspondent and other third party originators, and projected loss severity, which is driven by the difference between the 
current loan balance and the estimated collateral value less costs to sell the property. 

79 

Risk Management – Credit Risk Management (continued) 

We believe we have a high quality residential mortgage loan 

servicing portfolio. Of the $1.8 trillion in the residential 
mortgage loan servicing portfolio at December 31, 2013, 94% 
was current, less than 2% was subprime at origination, and less 
than 1% was related to home equity loan securitizations. Our 
combined delinquency and foreclosure rate on this portfolio was 
6.40% at December 31, 2013, compared with 7.04% at 
December 31, 2012. Three percent of this portfolio is private 
label securitizations for which we originated the loans and 
therefore have some repurchase risk. We have observed an 
increase in outstanding demands, compared with 
December 31, 2012, associated with our pre-2009 private label 
securitizations due to an increase in new demands received in 
fourth quarter 2013, most of which were anticipated and were 
covered through mortgage loan repurchase accruals established 
in prior periods. Investors continue to review defaulted loans for 
potential breaches of our loan sale representations and 
warranties, and we continue to believe the risk of repurchase in 
our private label securitizations is substantially reduced, relative 
to third-party issued private label securitizations, because 
approximately one-half of this portfolio of private label 
securitizations does not contain representations and warranties 
regarding borrower or other third party misrepresentations 
related to the mortgage loan, general compliance with 
underwriting guidelines, or property valuation, which are 
commonly asserted bases for repurchase. For the 3% private 
label securitization segment of our residential mortgage loan 
servicing portfolio (weighted-average age of 98 months), 57% are 
loans from 2005 vintages or earlier; 76% were prime at 
origination; and approximately 60% are jumbo loans. The 
weighted-average LTV as of December 31, 2013 for this private 

Table 40:  Changes in Mortgage Repurchase Liability 

securitization segment was 67%. We believe the highest risk 
segment of these private label securitizations is the subprime 
loans originated in 2006 and 2007. These subprime loans have 
seller representations and warranties and currently have LTVs 
close to or exceeding 100%, and represent 10% of the private 
label securitization portion of the residential mortgage servicing 
portfolio. We had $67 million of repurchases related to private 
label securitizations in 2013 compared with $180 million in 
2012. 

Of the servicing portfolio, 3% is non-agency acquired 
servicing and 1% is private whole loan sales. We did not 
underwrite and securitize the non-agency acquired servicing and 
therefore we have no obligation on that portion of our servicing 
portfolio to the investor for any repurchase demands arising 
from origination practices. For the private whole loan segment, 
while we do have repurchase risk on these loans, less than 2% 
were subprime at origination and loans that were sold and 
subsequently securitized are included in the private label 
securitization segment discussed above. 

Table 40 summarizes the changes in our mortgage 
repurchase liability. We incurred net losses on repurchased 
loans and investor reimbursements totalling $481 million on 
mortgage loans with original balances of $1.4 billion in 2013, 
excluding the $746 million and the $508 million cash payments 
for the FHLMC and FNMA settlement agreements, respectively, 
compared with net losses of $1.1 billion on mortgage loans with 
original balances of $2.5 billion for 2012. Both the FHLMC and 
FNMA settlement agreements executed in the third and fourth 
quarters of 2013, respectively, were covered through mortgage 
loan repurchase accruals established in prior periods. 

Dec. 31, 

Sept. 30, 

June 30, 

Mar. 31, 

 Year ended Dec. 31, 

Quarter ended 

(in millions)

 2013 

 2013 

 2013 

 2013 

 2013 

2012 

2011 

Balance, beginning of period 

Provision for repurchase losses: 

Loan sales 

Change in estimate (1)

Total additions 

Losses (2)

$

 1,421 

 2,222 

 2,317 

 2,206 

 2,206 

1,326

 1,289 

16 

 10 

26 

28 

-

28 

40 

25 

65 

59 

250 

309 

143 

285 

428 

275 

1,665

1,940

101 

 1,184 

 1,285 

 (548)

 (829)

 (160)

 (198)

 (1,735)

 (1,060)

 (1,248) 

Balance, end of period 

$

 899 

 1,421 

 2,222 

 2,317 

899 

2,206

 1,326 

(1)  Results from changes in investor demand and mortgage insurer practices, credit deterioration and changes in the financial stability of correspondent lenders. 
(2)  Quarter and year ended September 30 and December 31, 2013, respectively, reflect $746 million as a result of the agreement with FHLMC that resolves substantially all 

repurchase liabilities related to loans sold to FHLMC prior to January 1, 2009. Quarter and year ended December 31, 2013, reflect $508 million as a result of the agreement 
with FNMA that resolves substantially all repurchase liabilities related to loans sold to FNMA that were originated prior to January 1, 2009. 

80 

Our liability for mortgage repurchases, included in “Accrued 
expenses and other liabilities” in our consolidated balance sheet, 
was $899 million at December 31, 2013 and $2.2 billion at 
December 31, 2012. In 2013, we provided $428 million, which 
reduced net gains on mortgage loan origination/sales activities, 
compared with a provision of $1.9 billion for 2012 and 
$1.3 billion for 2011. Our provision in 2013 reflected an increase 
in projected repurchase losses for the GSE pre-2009 vintages to 
incorporate the impact of trends in file requests and repurchase 
demand activity observed in the first quarter (comprising 
approximately 58% of the 2013 provision), an increase for 
indemnifications and specific private investor demands 
(approximately 8%) and new loan sales (approximately 34%). 
Our provision in 2012 reflected an increase in projections of 
future GSE repurchase demands, net of appeals, for the pre-
2009 vintages to incorporate the impact of trends in file requests 
and repurchase demand activity (comprising approximately 58% 
of the 2012 provision), an increase in probable loss estimates for 
mortgage insurance rescissions (approximately 10%), new loan 
sales (approximately 14%), an increase in probable loss 
estimates for non-agency risk (approximately 9%), and various 
other observed trends affecting our repurchase liability including 
higher than anticipated loss severity (approximately 9%). The 
increase in projected future GSE repurchase demands in 2012 
was predominantly a result of an increase in the expected file 
reviews by the GSEs as well as an increase in observed demand 
rates on these file reviews based on our experience with them at 
that time. 

The mortgage repurchase liability of $899 million at 

December 31, 2013, represents our best estimate of the probable 
loss that we expect to incur for various representations and 
warranties in the contractual provisions of our sales of mortgage 
loans. The mortgage repurchase liability estimation process 
requires management to make difficult, subjective and complex 
judgments about matters that are inherently uncertain, 
including demand expectations, economic factors, and the 
specific characteristics of the loans subject to repurchase. Our 
evaluation considers all vintages and the collective actions of the 
GSEs and their regulator, the Federal Housing Finance Agency 
(FHFA), mortgage insurers and our correspondent lenders. We 
maintain regular contact with the GSEs, the FHFA, and other 
significant investors to monitor their repurchase demand 
practices and issues as part of our process to update our 
repurchase liability estimate as new information becomes 
available. 

Because of the uncertainty in the various estimates 

underlying the mortgage repurchase liability, there is a range of 
losses in excess of the recorded mortgage repurchase liability 
that are reasonably possible. The estimate of the range of 
possible loss for representations and warranties does not 
represent a probable loss, and is based on currently available 
information, significant judgment, and a number of assumptions 
that are subject to change. The high end of this range of 
reasonably possible losses in excess of our recorded liability was 
$896 million at December 31, 2013, and was determined based 
upon modifying the assumptions (particularly to assume 
significant changes in investor repurchase demand practices) 
utilized in our best estimate of probable loss to reflect what we 

believe to be the high end of reasonably possible adverse 
assumptions. For additional information on our repurchase 
liability, see the “Critical Accounting Policies – Liability for 
Mortgage Loan Repurchase Losses” section and Note 9 
(Mortgage Banking Activities) to Financial Statements in this 
Report. 

Table 41:  Mortgage Repurchase Liability - Sensitivity 
Assumptions 

(in millions) 

Balance at December 31, 2013 

Loss on repurchases (1) 

Increase in liability from: 
10% higher losses 

25% higher losses 

Repurchase rate assumption (2)
Increase in liability from: 

10% higher repurchase rates 

25% higher repurchase rates

Mortgage 
repurchase 

liability 

$ 

899 

28.3 %  

80 

200 

 0.2 %  

65 

 162 

$ 

$ 

(1)  Represents total estimated average loss rate on repurchased loans, net of 

recovery from third party originators, based on historical experience and current 
economic conditions. The average loss rate includes the impact of repurchased 
loans for which no loss is expected to be realized. 

(2)  Represents the combination of the estimated investor audit/file review rate, the 

investor demand rate on those audited loans, and the unsuccessful appeal rate on 
those demands. As such, the repurchase rate can be significantly impacted by 
changes in investor behavior if they decide to review/audit more loans or demand 
more repurchases on the loans they audit. These behavior changes drive a 
significant component of our estimated high end of the range of reasonably 
possible losses in excess of our recorded repurchase liability, which includes 
adverse assumptions in excess of the sensitivity ranges presented in this table. 

To the extent that economic conditions and the housing 
market do not recover or future investor repurchase demands 
and appeals success rates differ from past experience, we could 
continue to have increased demands and increased loss severity 
on repurchases, causing future additions to the repurchase 
liability. However, some of the underwriting standards that were 
permitted by the GSEs for conforming loans in the 2006 through 
2008 vintages, which significantly contributed to recent levels of 
repurchase demands, were tightened starting in mid to late 2008 
and as of December 31, 2013, we have resolved substantially all 
of our repurchase exposures on the pre-2009 vintages with 
FNMA and FHLMC. Given the tightening of underwriting 
standards in late 2008, we do not expect a similar rate of 
repurchase requests from the 2009 and prospective vintages, 
absent deterioration in economic conditions or changes in 
investor behavior. 

RISKS RELATING TO SERVICING ACTIVITIES  In addition to 
servicing loans in our portfolio, we act as servicer and/or master 
servicer of residential mortgage loans included in GSE-
guaranteed mortgage securitizations, GNMA-guaranteed 
mortgage securitizations of FHA-insured/VA-guaranteed 
mortgages and private label mortgage securitizations, as well as 
for unsecuritized loans owned by institutional investors. The 
following discussion summarizes the primary duties and 
requirements of servicing and related industry developments. 

81 

Risk Management – Credit Risk Management (continued) 

General Servicing Duties and Requirements 
The loans we service were originated by us or by other mortgage 
loan originators. As servicer, our primary duties are typically to 
(1) collect payments due from borrowers, (2) advance certain 
delinquent payments of principal and interest, (3) maintain and 
administer any hazard, title or primary mortgage insurance 
policies relating to the mortgage loans, (4) maintain any 
required escrow accounts for payment of taxes and insurance 
and administer escrow payments, (5) foreclose on defaulted 
mortgage loans or, to the extent consistent with the documents 
governing a securitization, consider alternatives to foreclosure, 
such as loan modifications or short sales, and (6) for loans sold 
into private label securitizations, manage the foreclosed property 
through liquidation. As master servicer, our primary duties are 
typically to (1) supervise, monitor and oversee the servicing of 
the mortgage loans by the servicer, (2) consult with each servicer 
and use reasonable efforts to cause the servicer to fulfill its 
servicing obligations, (3) prepare monthly distribution 
statements to security holders and, if required by the 
securitization documents, certain periodic reports required to be 
filed with the SEC, (4) if required by the securitization 
documents, calculate distributions and loss allocations on the 
mortgage-backed securities, (5) prepare tax and information 
returns of the securitization trust, and (6) advance amounts 
required by non-affiliated servicers who fail to perform their 
advancing obligations. 

Each agreement under which we act as servicer or master 

servicer generally specifies a standard of responsibility for 
actions we take in such capacity and provides protection against 
expenses and liabilities we incur when acting in compliance with 
the specified standard. For example, most private label 
securitization agreements under which we act as servicer or 
master servicer typically provide that the servicer and the master 
servicer are entitled to indemnification by the securitization 
trust for taking action or refraining from taking action in good 
faith or errors in judgment. However, we are not indemnified, 
but rather are required to indemnify the securitization trustee, 
against any failure by us, as servicer or master servicer, to 
perform our servicing obligations or against any of our acts or 
omissions that involve wilful misfeasance, bad faith or gross 
negligence in the performance of, or reckless disregard of, our 
duties. In addition, if we commit a material breach of our 
obligations as servicer or master servicer, we may be subject to 
termination if the breach is not cured within a specified period 
following notice, which can generally be given by the 
securitization trustee or a specified percentage of security 
holders. Whole loan sale contracts under which we act as 
servicer generally include similar provisions with respect to our 
actions as servicer. The standards governing servicing in GSE-
guaranteed securitizations, and the possible remedies for 
violations of such standards, vary, and those standards and 
remedies are determined by servicing guides maintained by the 
GSEs, contracts between the GSEs and individual servicers and 
topical guides published by the GSEs from time to time. Such 
remedies could include indemnification or repurchase of an 
affected mortgage loan. 

82 

Consent Orders and Settlement Agreements for 
Mortgage Servicing and Foreclosure Practices 

In April 2011, the FRB and the Office of the Comptroller of 
the Currency (OCC) issued Consent Orders that require us to 
correct deficiencies in our residential mortgage loan servicing 
and foreclosure practices that were identified by federal banking 
regulators in their fourth quarter 2010 review. The Consent 
Orders also require that we improve our servicing and 
foreclosure practices. We believe that we have implemented all 
of the operational changes that resulted from the expanded 
servicing responsibilities outlined in the Consent Orders. 

On February 28, 2013, we entered into amendments to the 
April 2011 Consent Order with both the OCC and the FRB, which 
effectively ceased the Independent Foreclosure Review (IFR) 
program created by such Consent Order and replaced it with an 
accelerated remediation process to be administered by the OCC 
and the FRB. 

In aggregate, the servicers agreed to make cash payments 
into a qualified settlement fund to be administered by the OCC 
and the FRB and to provide additional assistance, such as loan 
modifications, to consumers. Our portion of the cash settlement 
was $766 million, which was based on the proportionate share of 
Wells Fargo-serviced loans in the overall IFR population. We 
accrued the cash portion of the settlement in 2012, along with 
our estimate of other remediation-related costs, and we paid this 
settlement in first quarter 2013. We also committed to 
foreclosure prevention actions which include first and second 
lien modifications and short sales/deeds-in-lieu of foreclosure 
on $1.2 billion of loans. We anticipate meeting this commitment 
primarily through first lien modification and short sale activities. 
We are required to meet this commitment by January 7, 2015, 
and we anticipate that we will be able to meet our commitment 
within the required timeline. This commitment did not result in 
any charge as we believe that this commitment is covered 
through the existing allowance for credit losses and the 
nonaccretable difference relating to the purchased credit-
impaired loan portfolios. 

On February 9, 2012, a federal/state settlement was 
announced among the DOJ, HUD, the Department of the 
Treasury, the Department of Veterans Affairs, the Federal Trade 
Commission (FTC), the Executive Office of the U.S. Trustee, the 
Consumer Financial Protection Bureau, a task force of Attorneys 
General representing 49 states, Wells Fargo, and four other 
servicers related to investigations of mortgage industry servicing 
and foreclosure practices. While Oklahoma did not participate in 
the larger settlement, it settled separately with the five servicers 
under a simplified agreement. Under the terms of the larger 
settlement, which will remain in effect for three and a half years 
(subject to a trailing review period) we have agreed to the 
following programmatic commitments, consisting of three 
components totaling approximately $5.3 billion: 

x 
x 
x 

Consumer Relief Program commitment of $3.4 billion 
Refinance Program commitment of $900 million 
Foreclosure Assistance Program of $1 billion 

Additionally and simultaneously, the OCC and FRB 

announced the imposition of civil money penalties of 
$83 million and $87 million, respectively, pursuant to the 

Consent Orders. While still subject to FRB confirmation, Wells 
Fargo believes the civil money obligations were satisfied through 
payments made under the Foreclosure Assistance Program to 
the federal government and participating states for their use to 
address the impact of foreclosure challenges as they determine 
and which may include direct payments to consumers. 

We believe we have successfully executed activities required 

under both the Consumer Relief (and state-level sub-
commitments) and the Refinance Programs in accordance with 
the terms of our commitments. In our August 14, 2013, 
submission to the Monitor of the National Mortgage Settlement, 
we reported sufficient credits to satisfy the requirements of both 
programs. Our earned credits are subject to review and approval 
by the Monitor. 

83 

composition such as loan origination demand, prepayment 
speeds, deposit balances and mix, as well as pricing strategies. 

Our risk measures include both net interest income 

sensitivity and interest rate sensitive noninterest income and 
expense impacts. We refer to the combination of these exposures 
as interest rate sensitive earnings. In general, the Company is 
positioned to benefit from higher interest rates. Currently, our 
profile is such that net interest income will benefit from higher 
interest rates as our assets reprice faster and to a greater degree 
than our liabilities, and, in response to lower market rates, our 
assets will reprice downward and to a greater degree than our 
liabilities. Our interest rate sensitive noninterest income and 
expense is largely driven by mortgage activity, and tends to move 
in the opposite direction of our net interest income. So, in 
response to higher interest rates, mortgage activity, primarily 
refinancing activity, generally declines. And in response to lower 
rates, mortgage activity generally increases. Mortgage results are 
also impacted by the valuation of MSRs and related hedge 
positions. See the “Risk Management – Mortgage Banking 
Interest Rate and Market Risk” section in this Report for more 
information. 

The degree to which these sensitivities offset each other is 
dependent upon the timing and magnitude of changes in interest 
rates, and the slope of the yield curve. During a transition to a 
higher or lower interest rate environment, a reduction or 
increase in interest-sensitive earnings from the mortgage 
banking business could occur quickly, while the benefit or 
detriment from balance sheet repricing could take more time to 
develop. For example, our lower rate scenarios (scenario 1 and 
scenario 2) in the following table initially measure a decline in 
long-term interest rates versus our most likely scenario. 
Although the performance in both lower rate scenarios contains 
initial benefit from increased mortgage banking activity, each 
results in lower earnings relative to the most likely scenario over 
time given pressure on net interest income. The higher rate 
scenarios (scenario 3 and scenario 4) measure the impact of 
varying degrees of rising short-term and long-term interest rates 
over the course of the forecast horizon relative to the most likely 
scenario, both resulting in positive earnings sensitivity. 

As of December 31, 2013, our most recent simulations 

estimate earnings at risk over the next 24 months under a range 
of both lower and higher interest rates. The results of the 
simulations are summarized in Table 42, indicating cumulative 
net income after tax earnings sensitivity relative to the most 
likely earnings plan over the 24 month horizon (a positive range 
indicates a beneficial earnings sensitivity measurement relative 
to the most likely earnings plan). 

Asset/Liability Management 
Asset/liability management involves evaluating, monitoring and 
managing interest rate risk, market risk, liquidity and funding. 
Primary oversight of these risks resides with the Finance 
Committee of our Board of Directors (Board), which oversees the 
administration and effectiveness of financial risk management 
policies and processes used to assess and manage these risks. At 
the management level we utilize a Corporate Asset/Liability 
Management Committee (Corporate ALCO), which consists of 
senior financial and business executives, to oversee these risks 
and report on them periodically to the Board’s Finance 
Committee. Each of our principal lines of business has its own 
asset/liability management committee and process linked to the 
Corporate ALCO process. As discussed in more detail for trading 
activities below, we employ separate management level oversight 
specific to the market risks related to our trading activities. 
Market risk, in its broadest sense, refers to the possibility that 
losses will result from the impact of adverse changes in market 
rates and prices on our trading and non-trading portfolios and 
financial instruments. 

INTEREST RATE RISK  Interest rate risk, which potentially can 
have a significant earnings impact, is an integral part of being a 
financial intermediary. We are subject to interest rate risk 
because: 
x 

assets and liabilities may mature or reprice at different 
times (for example, if assets reprice faster than liabilities 
and interest rates are generally falling, earnings will initially 
decline);  
assets and liabilities may reprice at the same time but by 
different amounts (for example, when the general level of 
interest rates is falling, we may reduce rates paid on 
checking and savings deposit accounts by an amount that is 
less than the general decline in market interest rates); 
short-term and long-term market interest rates may change 
by different amounts (for example, the shape of the yield 
curve may affect new loan yields and funding costs 
differently);  
the remaining maturity of various assets or liabilities may 
shorten or lengthen as interest rates change (for example, if 
long-term mortgage interest rates decline sharply, MBS held 
in the investment securities portfolio may prepay 
significantly earlier than anticipated, which could reduce 
portfolio income); or 
interest rates may also have a direct or indirect effect on 
loan demand, collateral values, credit losses, mortgage 
origination volume, the fair value of MSRs and other 
financial instruments, the value of the pension liability and 
other items affecting earnings. 

x 

x 

x 

x 

We assess interest rate risk by comparing outcomes under 
various earnings simulations using many interest rate scenarios 
that differ in the direction of interest rate changes, the degree of 
change over time, the speed of change and the projected shape of 
the yield curve. These simulations require assumptions 
regarding how changes in interest rates and related market 
conditions could influence drivers of earnings and balance sheet 

84 

Table 42:  Earnings Sensitivity Over 24 Month Horizon Relative 
to Most Likely Earnings Plan 

Most 

Lower rates 

Higher rates 

likely 

Scenario 1  Scenario 2   Scenario 3  Scenario 4  

Ending rates: 

Fed funds

 0.50  % 

 0.25 

 0.25 

 1.25 

 4.00 

10-year treasury (1) 

3.60  

1.70  

3.10  

4.10  

5.40  

Earnings relative to 

most likely 

N/A 

-4.2% 

-0.4% 

0 - 5% 

>5% 

(1)  U.S. Constant Maturity Treasury Rate 

We use the investment securities portfolio and exchange-
traded and over-the-counter (OTC) interest rate derivatives to 
hedge our interest rate exposures. See the “Balance Sheet 
Analysis – Investment Securities” section in this Report for more 
information on the use of the available-for-sale and held-to-
maturity securities portfolios. The notional or contractual 
amount, credit risk amount and fair value of the derivatives used 
to hedge our interest rate risk exposures as of 
December 31, 2013, and December 31, 2012, are presented in 
Note 16 (Derivatives) to Financial Statements in this Report. We 
use derivatives for asset/liability management in three main 
ways:  
x 

to convert a major portion of our long-term fixed-rate debt, 
which we issue to finance the Company, from fixed-rate 
payments to floating-rate payments by entering into 
receive-fixed swaps; 
to convert the cash flows from selected asset and/or liability 
instruments/portfolios from fixed-rate payments to 
floating-rate payments or vice versa; and 
to economically hedge our mortgage origination pipeline, 
funded mortgage loans and MSRs using interest rate swaps, 
swaptions, futures, forwards and options. 

x 

x 

MORTGAGE BANKING INTEREST RATE AND MARKET RISK 
We originate, fund and service mortgage loans, which subjects 
us to various risks, including credit, liquidity and interest rate 
risks. Based on market conditions and other factors, we reduce 
credit and liquidity risks by selling or securitizing some or all of 
the long-term fixed-rate mortgage loans we originate and most 
of the ARMs we originate. On the other hand, we may hold 
originated ARMs and fixed-rate mortgage loans in our loan 
portfolio as an investment for our growing base of core deposits. 
We determine whether the loans will be held for investment or 
held for sale at the time of commitment. We may subsequently 
change our intent to hold loans for investment and sell some or 
all of our ARMs or fixed-rate mortgages as part of our corporate 
asset/liability management. We may also acquire and add to our 
securities available for sale a portion of the securities issued at 
the time we securitize MHFS. 

As expected, with the increase in mortgage interest rates in 

2013, our mortgage banking revenue declined as the level of 
mortgage loan refinance activity significantly decreased 
compared with 2012. The decline in mortgage loan origination 
income (primarily driven by the decline in mortgage loan 
refinancing volume) more than offset the increase in net 
servicing income. The 2012 results reflected an environment of 

very low mortgage interest rates which led to high origination 
volumes and margins. Despite the increase in mortgage interest 
rates, the slow recovery in the housing sector, and the continued 
lack of liquidity in the nonconforming secondary markets, our 
mortgage banking revenue was strong in 2013, reflecting the 
complementary origination and servicing strengths of the 
business. The secondary market for agency-conforming 
mortgages functioned well during 2013. 

Interest rate and market risk can be substantial in the 
mortgage business. Changes in interest rates may potentially 
reduce total origination and servicing fees, the value of our 
residential MSRs measured at fair value, the value of MHFS and 
the associated income and loss reflected in mortgage banking 
noninterest income, the income and expense associated with 
instruments (economic hedges) used to hedge changes in the fair 
value of MSRs and MHFS, and the value of derivative loan 
commitments (interest rate “locks”) extended to mortgage 
applicants. 

Interest rates affect the amount and timing of origination and 
servicing fees because consumer demand for new mortgages and 
the level of refinancing activity are sensitive to changes in 
mortgage interest rates. Typically, a decline in mortgage interest 
rates will lead to an increase in mortgage originations and fees 
and may also lead to an increase in servicing fee income, 
depending on the level of new loans added to the servicing 
portfolio and prepayments. Given the time it takes for consumer 
behavior to fully react to interest rate changes, as well as the 
time required for processing a new application, providing the 
commitment, and securitizing and selling the loan, interest rate 
changes will affect origination and servicing fees with a lag. The 
amount and timing of the impact on origination and servicing 
fees will depend on the magnitude, speed and duration of the 
change in interest rates. 

We measure originations of MHFS at fair value where an 
active secondary market and readily available market prices exist 
to reliably support fair value pricing models used for these loans. 
Loan origination fees on these loans are recorded when earned, 
and related direct loan origination costs are recognized when 
incurred. We also measure at fair value certain of our other 
interests held related to residential loan sales and 
securitizations. We believe fair value measurement for MHFS 
and other interests held, which we hedge with free-standing 
derivatives (economic hedges) along with our MSRs measured at 
fair value, reduces certain timing differences and better matches 
changes in the value of these assets with changes in the value of 
derivatives used as economic hedges for these assets. During 
2013 and 2012, in response to continued secondary market 
illiquidity, we continued to originate certain prime non-agency 
loans to be held for investment for the foreseeable future rather 
than to be held for sale. In addition, in 2013 and 2012, we 
originated certain prime agency-eligible loans to be held for 
investment as part of our asset/liability management strategy. 
We initially measure all of our MSRs at fair value and carry 
substantially all of them at fair value depending on our strategy 
for managing interest rate risk. Under this method, the MSRs 
are recorded at fair value at the time we sell or securitize the 
related mortgage loans. The carrying value of MSRs carried at 
fair value reflects changes in fair value at the end of each quarter 

85 

Risk Management – Asset/Liability Management (continued) 

and changes are included in net servicing income, a component 
of mortgage banking noninterest income. If the fair value of the 
MSRs increases, income is recognized; if the fair value of the 
MSRs decreases, a loss is recognized. We use a dynamic and 
sophisticated model to estimate the fair value of our MSRs and 
periodically benchmark our estimates to independent appraisals. 
The valuation of MSRs can be highly subjective and involve 
complex judgments by management about matters that are 
inherently unpredictable. See “Critical Accounting Policies – 
Valuation of Residential Mortgage Servicing Rights” section in 
this Report for additional information. Changes in interest rates 
influence a variety of significant assumptions included in the 
periodic valuation of MSRs, including prepayment speeds, 
expected returns and potential risks on the servicing asset 
portfolio, the value of escrow balances and other servicing 
valuation elements. 

A decline in interest rates generally increases the propensity 

for refinancing, reduces the expected duration of the servicing 
portfolio and therefore reduces the estimated fair value of MSRs. 
This reduction in fair value causes a charge to income for MSRs 
carried at fair value, net of any gains on free-standing derivatives 
(economic hedges) used to hedge MSRs. We may choose not to 
fully hedge all the potential decline in the value of our MSRs 
resulting from a decline in interest rates because the potential 
increase in origination/servicing fees in that scenario provides a 
partial “natural business hedge.” An increase in interest rates 
generally reduces the propensity for refinancing, extends the 
expected duration of the servicing portfolio and therefore 
increases the estimated fair value of the MSRs. However, an 
increase in interest rates can also reduce mortgage loan demand 
and therefore reduce origination income. 

The price risk associated with our MSRs is economically 
hedged with a combination of highly liquid interest rate forward 
instruments including mortgage forward contracts, interest rate 
swaps and interest rate options. All of the instruments included 
in the hedge are marked to market daily. Because the hedging 
instruments are traded in highly liquid markets, their prices are 
readily observable and are fully reflected in each quarter’s mark 
to market. Quarterly MSR hedging results include a combination 
of directional gain or loss due to market changes as well as any 
carry income generated. If the economic hedge is effective, its 
overall directional hedge gain or loss will offset the change in the 
valuation of the underlying MSR asset. Gains or losses 
associated with these economic hedges are included in mortgage 
banking noninterest income. Consistent with our longstanding 
approach to hedging interest rate risk in the mortgage business, 
the size of the hedge and the particular combination of forward 
hedging instruments at any point in time is designed to reduce 
the volatility of the mortgage business’s earnings over various 
time frames within a range of mortgage interest rates. Because 
market factors, the composition of the mortgage servicing 
portfolio and the relationship between the origination and 
servicing sides of our mortgage business change continually, the 
types of instruments used in our hedging are reviewed daily and 
rebalanced based on our evaluation of current market factors 
and the interest rate risk inherent in our MSRs portfolio. 
Throughout 2013, our economic hedging strategy generally used 
forward mortgage purchase contracts that were effective at 

86 

offsetting the impact of interest rates on the value of the MSR 
asset. 

Mortgage forward contracts are designed to pass the full 
economics of the underlying reference mortgage securities to the 
holder of the contract, including both the directional gain and 
loss from the forward delivery of the reference securities and the 
corresponding carry income. Carry income represents the 
contract’s price accretion from the forward delivery price to the 
spot price including both the yield earned on the reference 
securities and the market implied cost of financing during the 
period. The actual amount of carry income earned on the hedge 
each quarter will depend on the amount of the underlying asset 
that is hedged and the particular instruments included in the 
hedge. The level of carry income is driven by the slope of the 
yield curve and other market driven supply and demand factors 
affecting the specific reference securities. A steep yield curve 
generally produces higher carry income while a flat or inverted 
yield curve can result in lower or potentially negative carry 
income. The level of carry income is also affected by the type of 
instrument used. In general, mortgage forward contracts tend to 
produce higher carry income than interest rate swap contracts. 
Carry income is recognized over the life of the mortgage forward 
as a component of the contract’s mark to market gain or loss. 

Hedging the various sources of interest rate risk in mortgage 

banking is a complex process that requires sophisticated 
modeling and constant monitoring. While we attempt to balance 
these various aspects of the mortgage business, there are several 
potential risks to earnings: 
x 

Valuation changes for MSRs associated with interest rate 
changes are recorded in earnings immediately within the 
accounting period in which those interest rate changes 
occur, whereas the impact of those same changes in interest 
rates on origination and servicing fees occur with a lag and 
over time. Thus, the mortgage business could be protected 
from adverse changes in interest rates over a period of time 
on a cumulative basis but still display large variations in 
income from one accounting period to the next. 
The degree to which the “natural business hedge” offsets 
valuation changes for MSRs is imperfect, varies at different 
points in the interest rate cycle, and depends not just on the 
direction of interest rates but on the pattern of quarterly 
interest rate changes. 
Origination volumes, the valuation of MSRs and hedging 
results and associated costs are also affected by many 
factors. Such factors include the mix of new business 
between ARMs and fixed-rate mortgages, the relationship 
between short-term and long-term interest rates, the degree 
of volatility in interest rates, the relationship between 
mortgage interest rates and other interest rate markets, and 
other interest rate factors. Additional factors that can 
impact the valuation of the MSRs include changes in 
servicing and foreclosure costs due to changes in investor or 
regulatory guidelines, as well as individual state foreclosure 
legislation, and changes in discount rates due to market 
participants requiring a higher return due to updated 
market expectations on costs and risks associated with 
investing in MSRs. Many of these factors are hard to predict 

x	 

x	 

x 

and we may not be able to directly or perfectly hedge their 
effect. 
While our hedging activities are designed to balance our 
mortgage banking interest rate risks, the financial 
instruments we use may not perfectly correlate with the 
values and income being hedged. For example, the change 
in the value of ARM production held for sale from changes 
in mortgage interest rates may or may not be fully offset by 
Treasury and LIBOR index-based financial instruments 
used as economic hedges for such ARMs. Additionally, 
hedge-carry income we earn on our economic hedges for the 
MSRs may not continue if the spread between short-term 
and long-term rates decreases, we shift composition of the 
hedge to more interest rate swaps, or there are other 
changes in the market for mortgage forwards that affect the 
implied carry. 

The total carrying value of our residential and commercial 
MSRs was $16.8 billion and $12.7 billion at December 31, 2013 
and 2012, respectively. The weighted-average note rate on our 
portfolio of loans serviced for others was 4.52% and 4.77% at 
December 31, 2013 and 2012, respectively. The carrying value of 
our total MSRs represented 0.88% and 0.67% of mortgage loans 
serviced for others at December 31, 2013 and 2012, respectively. 
As part of our mortgage banking activities, we enter into 
commitments to fund residential mortgage loans at specified 
times in the future. A mortgage loan commitment is an interest 
rate lock that binds us to lend funds to a potential borrower at a 
specified interest rate and within a specified period of time, 
generally up to 60 days after inception of the rate lock. These 
loan commitments are derivative loan commitments if the loans 
that will result from the exercise of the commitments will be held 
for sale. These derivative loan commitments are recognized at 
fair value on the balance sheet with changes in their fair values 
recorded as part of mortgage banking noninterest income. The 
fair value of these commitments include, at inception and during 
the life of the loan commitment, the expected net future cash 
flows related to the associated servicing of the loan as part of the 
fair value measurement of derivative loan commitments. 
Changes subsequent to inception are based on changes in fair 
value of the underlying loan resulting from the exercise of the 
commitment and changes in the probability that the loan will not 
fund within the terms of the commitment, referred to as a fall-
out factor. The value of the underlying loan commitment is 
affected primarily by changes in interest rates and the passage of 
time. 

Outstanding derivative loan commitments expose us to the 

risk that the price of the mortgage loans underlying the 
commitments might decline due to increases in mortgage 
interest rates from inception of the rate lock to the funding of the 
loan. To minimize this risk, we employ mortgage forwards and 
options, Eurodollar futures and options, and Treasury futures, 
forwards and options contracts as economic hedges against the 
potential decreases in the values of the loans. We expect that 
these derivative financial instruments will experience changes in 
fair value that will either fully or partially offset the changes in 
fair value of the derivative loan commitments. However, changes 
in investor demand, such as concerns about credit risk, can also 

cause changes in the spread relationships between underlying 
loan value and the derivative financial instruments that cannot 
be hedged. 

MARKET RISK – TRADING ACTIVITIES  We engage in trading 
activities primarily to accommodate the investment and risk 
management activities of our customers, execute economic 
hedging to manage certain of our balance sheet risks and for a 
very limited amount of proprietary trading for our own account. 
These activities primarily occur within our trading businesses 
and include entering into transactions with our customers that 
are recorded as trading assets and liabilities on our balance 
sheet. The primary risk metric used to monitor our trading 
assets and liabilities is Value-at-Risk (VaR). Value-at-Risk is 
covered in more detail in the Value-At-Risk Overview section in 
this Report. Assets and liabilities held outside of our trading 
portfolio are primarily monitored through the use of earnings 
simulations as described above. 

Valuation Process  All of our trading assets and liabilities, 
including securities, foreign exchange transactions, commodity 
transactions and derivatives are carried at fair value. Income 
earned related to these trading activities include net interest 
income and changes in fair value related to trading assets and 
liabilities. Net interest income earned on trading assets and 
liabilities is reflected in the interest income and interest expense 
components of our income statement. Changes in fair value of 
trading assets and liabilities are reflected in net gains (losses) on 
trading activities, a component of noninterest income in our 
income statement. For a discussion of our significant accounting 
policies and how we determine fair value, see Note 1 (Summary 
of Significant Accounting Policies) to Financial Statements in 
this Report. For descriptions of the valuation methodologies we 
use for assets and liabilities recorded at fair value on a recurring 
basis and for estimating fair value for financial instruments at 
fair value, see Note 16 (Derivatives) and Note 17 (Fair Values of 
Assets and Liabilities) to Financial Statements in this Report.  

From a market risk perspective, our net income is exposed to 

changes in the fair value of trading assets and liabilities due to 
changes in interest rates, credit spreads, foreign exchange rates, 
equity and commodity prices. Our Market Risk Committee, 
which is a management committee reporting to the Finance 
Committee of the Board, provides governance and oversight over 
market risk-taking activities across the Company. 

87 

Risk Management – Asset/Liability Management (continued) 

Table 43 presents total revenue from trading activities. 

of market-making activity is reflected in the fair value changes of 
these positions recorded in net gain (losses) on trading activities. 

Economic hedges and other  Economic hedges in trading are not 
designated in a hedge accounting relationship and exclude 
economic hedging related to our asset/liability risk management 
and substantially all mortgage banking risk management 
activities. Economic hedging activities include the use of trading 
securities to economically hedge risk exposures related to non-
trading activities or derivatives to hedge risk exposures related 
to trading assets or trading liabilities. Economic hedges are 
unrelated to our customer accommodation activities. Other 
activities include financial assets held for investment purposes 
that we elected to carry at fair value with changes in fair value 
recorded to earnings in order to mitigate accounting 
measurement mismatches or avoid embedded derivative 
accounting complexities. 

Proprietary trading  Proprietary trading consists of security or 
derivative positions executed for our own account based upon 
market expectations or to benefit from price differences between 
financial instruments and markets. Proprietary trading activity 
has been substantially restricted by the Dodd-Frank Act 
provisions known as the “Volcker Rule.” On December 10, 2013, 
federal banking regulators, the SEC and CFTC jointly released a 
final rule to implement the Volcker Rule’s restrictions. Banking 
entities are not required to come into compliance with the 
Volcker Rule’s restrictions until July 21, 2015, however, we will 
be required to report certain trading metrics beginning 
June 30, 2014. During the conformance period, banking entities 
are expected to engage in “good faith” planning efforts, 
appropriate for their activities and investments, to enable them 
to conform all of their activities and investments to the Volcker 
Rule’s restrictions by no later than July 21, 2015. Accordingly, we 
reduced and are exiting certain business activities in anticipation 
of the final Volcker Rule. As discussed within this section and 
the noninterest income section of our financial results, 
proprietary trading activity is insignificant to our business and 
financial results. For more details on the Volcker Rule, see the 
“Regulatory Reform” section in this Report. 

Daily Trading Revenue  Table 44 and Table 45 provide 
information on daily trading-related revenues for the Company’s 
trading portfolio. This trading-related revenue is defined as the 
change in value of the trading assets and trading liabilities, 
trading-related net interest income and trading-related intra-day 
gains and losses. Net trading-related revenue does not include 
activity related to long-term positions held for economic hedging 
purposes, period-end adjustments and other activity not 
representative of daily price changes driven by market factors. 

Table 43:  Income from Trading Activities 

(in millions)

Year ended December 31, 

 2013 

2012 

2011 

Interest income (1) 

$ 

 1,376 

1,358

 1,440 

Less: Interest expense (2)

 307 

245 

316 

Net interest income

 1,069 

1,113

 1,124 

Noninterest income: 

Net gains (losses) from 

trading activities (3): 
Customer accommodation

 1,278 

1,347

 1,029 

Economic hedges and other (4)
Proprietary trading 

 332 
13 

345 
15 

 (1) 
 (14) 

Total net trading gains

 1,623 

1,707

 1,014 

Total trading-related net interest 
and noninterest income 

$ 

 2,692 

2,820

 2,138 

(1)  Represents interest and dividend income earned on trading securities. 
(2)  Represents interest and dividend expense incurred on trading securities we have 

sold but have not yet purchased. 

(3)  Represents realized gains (losses) from our trading activity and unrealized gains 
(losses) due to changes in fair value of our trading positions, attributable to the 
type of business activity. 

(4)  Excludes economic hedging of mortgage banking activities and asset/liability 

management. 

Customer accommodation  Customer accommodation activities 
are conducted to help customers manage their investment needs 
and risk management and hedging activities. We engage in 
market-making activities or act as an intermediary to purchase 
or sell financial instruments in anticipation of or in response to 
customer needs. This category also includes positions we use to 
manage our exposure to such transactions. 

For the majority of our customer accommodation trading, we 
serve as intermediary between buyer and seller. For example, we 
may purchase or sell a derivative to a customer who wants to 
manage interest rate risk exposure. We typically enter into 
offsetting derivative or security positions with a separate 
counterparty or exchange to manage our exposure to the 
derivative with our customer. We earn income on this activity 
based on the transaction price difference between the customer 
and offsetting derivative or security positions, which is reflected 
in the fair value changes of the positions recorded in net gains 
(losses) on trading activities. 

Customer accommodation trading also includes net gains 
related to market-making activities in which we take positions to 
facilitate customer order flow. For example, we may own 
securities recorded as trading assets (long positions) or sold 
securities we have not yet purchased, recorded as trading 
liabilities (short positions), typically on a short-term basis, to 
facilitate anticipated buying and selling demand from our 
customers. As market-maker in these securities, we earn income 
due (1) to the difference between the price paid or received for 
the purchase and sale of the security (bid-ask spread) and (2) the 
net interest income and change in fair value of the long or short 
positions during the short-term period held on our balance 
sheet. Additionally, we may enter into separate derivative or 
security positions to manage our exposure related to our long or 
short security positions. Collectively, income earned on this type 

88 

Table 44:  Distribution of Daily Trading-Related Revenues (for the year ended December 31, 2013) 

Table 45:  Daily Trading-Related Revenues 

Market Risk Governance  The Finance Committee of our Board 
reviews and approves the acceptable level of market risk for the 
Company. The Corporate Risk Group’s Market Risk Committee 
is responsible for governance and oversight over market risk-
taking activities across the Company as well as the establishment 
of risk tolerances and line of business VaR limits. The Corporate 
Market Risk Group, which is part of the Corporate Risk Group, 
administers and monitors compliance with the requirements 
established by the Market Risk Committee. The Corporate 
Market Risk Group has oversight responsibilities in identifying, 
measuring and monitoring the Company’s market risk. The 
group is responsible for quantitative market risk model 
development, establishing independent risk limits, calculation 
and analysis of market risk capital, and reporting aggregated and 
line of business market risk information. Limits are regularly 
reviewed to ensure they remain relevant and within the market 
risk appetite for the Company. There is an automated limits 
monitoring system that enables a daily comprehensive review of 
multiple limits mandated across businesses by the Corporate 

Market Risk Group. Limits are set with inner boundaries that 
will be periodically breached to promote an ongoing dialogue of 
risk exposure within the Company. Each line of business that 
exposes the Company to market risk has direct responsibility for 
managing market risk in accordance with defined risk tolerances 
and approved market risk mandates and hedging strategies. As 
described below, we measure and monitor market risk for both 
management and regulatory capital purposes. 

Market Risk Measurement  Market Risk is the risk of adverse 
changes in the fair value of the trading portfolios and financial 
instruments held by the Company due to changes in market risk 
factors such as interest rates, credit spreads, foreign exchange 
rates, equity, and commodity prices. Market risk is intrinsic to 
the Company’s sales and trading, market making, investing, and 
risk management activities. 

The Company uses VaR metrics complemented with 
sensitivity analysis and stress testing in measuring and 
monitoring market risk. These market risk measures are 

89

      
 
 
 
 
 
 
 
Risk Management – Asset/Liability Management (continued) 

Stress Testing Overview  While VaR captures the risk of loss due 
to adverse changes in markets using recent historical market 
data, stress testing captures the Company’s exposure to extreme, 
but low probability market movements. Stress scenarios 
estimate the risk of losses based on management’s assumptions 
of abnormal but severe market movements such as severe credit 
spread widening or a large decline in equity prices. These 
scenarios also assume that the market moves happen 
instantaneously and no repositioning or hedging activity takes 
place to mitigate losses as events unfold (although experience 
demonstrates otherwise). 

An inventory of scenarios is maintained representing both 
historical and hypothetical stress events that affect a broad range 
of market risk factors with varying degrees of correlation and 
differing time horizons. Historical scenarios utilize an event-
driven approach: the stress scenarios are based on plausible but 
rare events, and the analysis addresses how these events might 
affect the risk factors relevant to a portfolio. Hypothetical 
scenarios assess the impact of large movements in financial 
variables on portfolio values. Typical examples include a 
100 basis point increase across the yield curve or a 10% decline 
in stock market indexes. However, this analysis lacks historical 
and economic content, which can limit its usefulness. 

The Company’s stress testing framework is also used in 
calculating results in support of the Federal Reserve Board’s 
Comprehensive Capital Analysis & Review (CCAR) and internal 
risk measures. Stress scenarios are regularly reviewed and 
updated to address potential market events or concerns. For 
more detail on the CCAR process, see the “Capital Management” 
section in this Report. 

Market Risk Monitoring  Trading VaR is the VaR measure used 
to provide insight into the market risk exhibited by the 
Company’s trading positions. The Company calculates Trading 
VaR for risk management purposes to establish line of business 
risk limits. Trading VaR is calculated based on all trading 
positions classified as trading assets or trading liabilities on our 
balance sheet. In addition, the Company monitors and manages 
a variety of sensitivity exposures and stress testing estimates. 

Table 46 shows the results of the Company’s Trading VaR by 

risk category. As presented in the table, average Trading VaR 
was $21 million for the quarter ended December 31, 2013, 
compared with $18 million for the quarter ended 
September 30, 2013. The increase was primarily driven by 
changes in portfolio composition. 

monitored at both the business unit level and at aggregated 
levels on a daily basis. Our corporate market risk management 
function aggregates all Company exposures to monitor whether 
risk measures are within our established risk appetite. Changes 
to the Company’s market risk profile are analyzed and reported 
on a daily basis. The Company monitors various market risk 
exposure measures from a variety of perspectives, which include 
line of business, product, risk type and legal entity. 

Value-at-Risk Overview  VaR is a statistical risk measure used to 
estimate the potential loss from adverse moves in the financial 
markets. We utilize VaR models to measure market risk on an 
aggregate basis as well as on a disaggregated basis for each 
individual line of business. The VaR measures assume that 
historical changes in market values (historical simulation 
analysis) are representative of the potential future outcomes and 
measure the expected loss over a given time interval (for 
example, 1 day or 10 days) within a given confidence level. The 
historical simulation analysis approach uses historical changes 
of the risk factors from each trading day in the previous 
12 months. The risk drivers of each trading position with respect 
to interest rates, credit spreads, foreign exchange rates, and 
equity and commodity prices are updated on a daily basis. We 
measure and report VaR for a 1-day holding period and a 10-day 
holding period at a 99% confidence level. This means that we 
would expect to incur single day losses greater than predicted by 
VaR estimates for the measured positions one time in every 
100 trading days. We treat data from all historical periods as 
equally relevant and consider utilizing data for the previous 
12 months as appropriate for determining VaR. We believe using 
a 12 month look back period helps ensure the Company’s VaR is 
responsive to current market conditions. 

VaR measurement between different financial institutions is 

not readily comparable due to modeling and assumption 
differences from company to company. VaR measures are more 
useful when interpreted as an indication of trends rather than an 
absolute measure to be compared across institutions. 

The VaR model is subject to limitations which are well 
established in the industry. Some of the primary limitations 
include availability of historical data and determining the 
appropriate mathematical model assumptions. These limitations 
are monitored by a management committee of the Market Risk 
Committee and Corporate Model Risk Committee (CMoR). The 
CMoR consists of senior executive management and reports on 
material model risk issues to the Risk Committee of the Board. 

Sensitivity Analysis Overview  Sensitivity analysis is the measure 
of exposure to a single risk factor, such as a one basis point 
increase in rates or a 1% increase in equity prices. We conduct 
and monitor sensitivity on interest rates, credit spreads, 
volatility, equity, commodity, and foreign exchange exposure. 
Since VaR is based upon previous moves in market risk factors 
over recent historical periods, it may not provide accurate 
predictions of future market moves. Sensitivity analysis 
complements VaR as it provides an indication of risk relative to 
each factor irrespective of historical market moves. 

90 

Table 46:  Trading 1-Day 99% VaR Metrics 

(in millions) 

VaR Risk Categories 

Credit 

Interest rate 
Equity

Commodity 
Foreign exchange

Diversification benefit (1)

Total VaR

December 31, 2013 

Quarter ended 

September 30, 2013 

Period 

Period 

end 

Average 

Low 

High 

end 

Average 

Low 

High 

$

 32 

20 
 9 

1 
 -

 (38)

 24 

33 

19 
6 

2 
1

 (40)

21 

30 

13 
4 

1 
 -

36 

25 
9 

3 
2 

31 

25 
6 

3 
1 

 (47)

19 

32 

24 
7 

3 
1 

 (49) 

18 

29 

17 
6 

2 
1 

34 

31 
8 

4 
2 

(1)  The period-end VaR was less than the sum of the VaR components described above, which is due to portfolio diversification. The diversification effect arises because the 
risks are not perfectly correlated causing a portfolio of positions to usually be less risky than the sum of the risks of the positions alone. The diversification benefit is not 
meaningful for low and high metrics since they may occur on different days. 

Model Risk Management  Internal market risk models are 
governed by our Corporate Model Risk policies and procedures, 
which include model validation. The purpose of model validation 
includes ensuring the model is appropriate for its intended use 
and that appropriate controls exist to help mitigate the risk of 
invalid results. Model validation assesses the adequacy and 
appropriateness of the model, including reviewing its key 
components such as inputs, processing components, logic or 
theory, output results and supporting model documentation. 
Validation also includes ensuring significant unobservable 
model inputs are appropriate given observable market 
transactions or other market data within the same or similar 
asset classes. This ensures modeled approaches are appropriate 
given similar product valuation techniques and are in line with 
their intended purpose. The Corporate Model Risk group 
provides oversight of model validation and assessment 
processes. 

All internal valuation models are subject to ongoing review 
by business-unit-level management, and all models are subject 
to additional oversight by a corporate-level risk management 
department. Corporate oversight responsibilities include 
evaluating the adequacy of business unit risk management 
programs, maintaining company-wide model validation policies 
and standards and reporting the results of these activities to 
management and CMoR. 

Regulatory Market Risk Capital  Effective January 1, 2013, U.S. 
banking regulators adopted “Risk-Based Capital Guidelines: 
Market Risk” as the regulations covering the calculation of 
market risk regulatory capital. The market risk capital rule, 
commonly known as Basel 2.5, requires banking organizations 
with significant trading activities to adjust their capital 
requirements to better account for the market risks of those 
activities. The rule substantially modified the determination of 
market risk-weighted assets, and implements a more risk 
sensitive methodology. The Basel 2.5 regulatory market risk 
capital rule introduced new measures of market risk including 
stressed VaR, an incremental risk charge, and updates to 
standard specific risk charges. The market risk capital rule was 
reflected in the Company’s calculation of risk-weighted assets 
upon initial adoption in first quarter 2013.  

Table 47 summarizes the market risk-based capital 

requirements charge and market RWA as of December 31, 2013, 
in accordance with the Basel 2.5 market risk capital rule. 

91 

Risk Management – Asset/Liability Management (continued) 

Table 47:  Market Risk Regulatory Capital and RWA 

(in millions) 

Total VaR Measure 
Total Stressed VaR Measure

Incremental Risk Charge (IRC)

$ 

December 31, 2013 

Risk-
based

Risk- 
  weighted 

capital 

assets 

252 
 921 

 393 

3,149 
11,512 

4,913 

Total Modeled Capital (1)

 1,566

 19,574 

Comprehensive Risk Charge (CRC)
Standard Specific Risk Charge: 

Securitized Charge	 
Non-securitized Charge	 

Total Standard Specific Risk Charge

De minimus Charges

 -

633 
583 

 1,216

 125 

-

7,913 
7,289 

 15,202 

1,563 

x	 

Total 	

$ 

2,907 

36,339 

(1)  Includes the capital multiplier. 

Composition of Material Portfolio of Covered Positions  The 
Basel 2.5 market risk capital rule substantially modified the 
determination of market RWA, and implemented a more risk 
sensitive methodology for the risks inherent in certain “covered” 
trading positions. The positions that are “covered” by the market 
risk capital rule are generally a subset of our trading assets and 
trading liabilities, specifically those held by the Company for the 
purpose of short-term resale or with the intent of benefiting 
from actual or expected short-term price movements, or to lock 
in arbitrage profits. 

The material portfolio of the Company’s “covered” positions 
is predominantly concentrated in the trading assets and trading 
liabilities managed within Wholesale Banking, which is the 
predominant contributor to the Company’s overall VaR. 
Wholesale Banking engages in the fixed income, traded credit, 
foreign exchange, equities, and commodities markets businesses. 

Regulatory Market Risk Capital Components  The Company’s 
“covered’ positions are subject to the market risk capital 
requirements, which are based on internally developed models 
or standardized specific risk charges. The market risk regulatory 
capital models are subject to internal model risk management 
and validation. The models are continuously monitored and 
enhanced in response to changes in market conditions, 
improvements in system capabilities, and changes in the 
Company’s market risk exposure. The Company is required to 
obtain and has received prior written approval from its 
regulators before using its internally developed models to 
calculate the market risk capital charge. 

Basel 2.5 prescribes various VaR measures (e.g., Total VaR 

Measure) in the determination of regulatory capital and risk-
weighted assets. The Company uses the same VaR models for 
both market risk management purposes as well as regulatory 
capital calculations. 

Regulatory VaR  The Regulatory VaR measures include: 
x 

Total VaR Measure – is composed of General VaR and 
Specific Risk VaR and uses the previous 12 months of 
historical market data to comply with regulatory 
requirements. 

92 

o	 

o	 

General VaR 
ƒ

Measures the risk of broad market movements 
such as changes in the level of interest rates, credit 
spreads, equity prices, foreign exchange rates, and 
commodity prices.  
Uses historical simulation analysis based on 99% 
confidence level and a 10-day time horizon. 

ƒ

Specific Risk VaR 
ƒ

ƒ

Measures the risk of loss that could result from 
factors other than broad market movement or 
name specific market risk. 
Uses Monte Carlo simulation analysis based on a 
99% confidence level and a 10-day time horizon. 
Total Stressed VaR Measure – uses a historical period of 
significant financial stress over a continuous 12 month 
period using historically available market data and is 
composed of General Stressed VaR and Specific Risk 
Stressed VaR. Stressed VaR uses the same methodology and 
models as the Total VaR measure. 

Incremental Risk Charge  An Incremental Risk model, according 
to the market risk capital rule, must capture losses due to both 
issuer default and migration risk at the 99.9% confidence level 
over the one-year capital horizon under the assumption of 
constant level of risk or a constant position assumption. The 
model covers all credit-sensitive non-securitized products. 

The Company calculates Incremental Risk by generating a 

portfolio loss distribution utilizing Monte Carlo simulation, 
which assumes numerous scenarios, where an assumption is 
made that the portfolio’s composition remains constant for a 
one-year time horizon. That is, the model will utilize a constant 
positions assumption. Individual issuer credit grade migration 
and issuer default risk is modeled through generation of the 
issuer’s credit rating transition based upon statistical modeling. 
Correlation between credit grade migration and default is 
captured by a multifactor proprietary model which takes into 
account industry classifications as well as regional effects. 
Additionally, the impact of market and issuer specific 
concentrations is reflected in the modeling framework by 
assignment of a higher charge for portfolios that have increasing 
concentrations in particular issuers or sectors. Lastly, the model 
captures product basis risk; that is, it reflects the material 
disparity between a position and its hedge. 

Table 48 shows the General VaR measure categorized by 

major risk categories. Table 49 shows the results of the 
Company’s modeled components for regulatory capital 
calculations. As presented in Table 48, average 10-day General 
VaR was $80 million for the quarter ended December 31, 2013, 
compared with $64 million for the quarter ended 
September 30, 2013. The increase was primarily driven by 
changes in portfolio composition. 

 
Table 48:  10-Day 99% Regulatory General VaR Categories 

December 31, 2013 

Period 

Period 

Quarter ended 

September 30, 2013 

(in millions) 

end 

Average 

Low 

High 

end  

Average 

Low 

High 

Wholesale General VaR Risk Categories 

Credit 

Interest rate 
Equity

Commodity 
Foreign exchange

Diversification benefit (1)

Wholesale General VaR 

Company General VaR 

$

 102 

107 

40 
 7 

4 
 1 

40 
4 

4 
2 

 (81)

 (92)

$

 73 

79 

65 

80 

92 

24 
2 

2 
1 

 -

49 

60 

120 

61 
8 

5 
6 

-

79 

96 

111 

51 
4 

3 
2 

107 

39 
4 

3 
2 

 (115)

 (105)

56 

70 

50 

64 

81 

23 
2 

2 
1 

 -

26 

41 

130 

58 
8 

4 
4 

-

66 

81 

(1)  The period-end VaR was less than the sum of the VaR components described above, which is due to portfolio diversification. The diversification effect arises because the risks 

are not perfectly correlated causing a portfolio of positions to usually be less risky than the sum of the risks of the positions alone. The diversification benefit is not 
meaningful for low and high metrics since they may occur on different days. 

Table 49:  Regulatory Modeled Components Used to Calculate RWA 

(in millions) 

Total VaR Measure 

Total Stressed VaR Measure

Incremental Risk Charge (IRC) 

Comprehensive Risk Charge (CRC)

Total Modeled Capital 

December 31, 2013 

Period 

Period 

end 

Average 

Low 

High 

end 

Average 

$

$ 

 84 

 328 

425 

 -

837 

84 

307 

393 

-

784 

67 

245 

354 

-

103 

420 

442 

-

75 

746 

383 

-

1,204 

70 

355 

348 

-

773 

Quarter ended 

September 30, 2013 

Low 

47 

269 

297 

-

High 

86 

746 

403 

-

93 

 
 
 
Risk Management – Asset/Liability Management (continued) 

Securitization Positions  Basel 2.5 imposes a separate market 
risk capital charge for positions classified as a securitization or 
re-securitization. The primary criteria for classification as a 
securitization is whether there is a transfer of risk and whether 
the credit risk associated with the underlying exposures has been 
separated into at least two tranches reflecting different levels of 
seniority. Covered trading securitizations positions under Basel 
2.5 include ABS, commercial mortgage-backed securities 
(CMBS), residential mortgage-backed securities (RMBS), and 
collateralized loan and other debt obligations (CLO/CDO) 
positions. The securitization capital requirements are the greater 
of the capital requirements of the net long or short exposure, and 
are capped at the maximum loss that could be incurred on any 
given transaction. Table 50 shows the aggregate net fair market 
value of securities and derivative securitization positions by 
exposure type that meet the regulatory definition of a covered 
trading securitization position at December 31, 2013. 

Table 50:  Covered Securitization Positions by Exposure Type 
(Market Value) 

December 31, 2013 

(in millions) 

ABS 

CMBS 

RMBS  CLO/CDO  

Securitization Exposure 

Securities 

Derivatives

Total 

$ 

$ 

604 

 (2)

602 

559 

 2

561 

479 

 16

495 

561 

 (72) 

489 

Securitization Due Diligence and Risk Monitoring  The market 
risk capital rule requires that for every covered trading 
securitization and re-securitization position, the Company 
conducts due diligence on the risk of each position within three 
days of the execution of the purchase of that position. The 
Company’s due diligence provides an understanding of the 
features that would materially affect the performance of a 
securitization or re-securitization. The due diligence procedures 
are again performed on a quarterly basis for each securitization 
and re-securitization position. The Company attempts to manage 
the risks associated with securitization and re-securitization 
positions through the use of offsetting positions and portfolio 
diversification. The Company has implemented an automated 
solution intended to track the due diligence associated with 
every transaction and position. 

Comprehensive Risk Charge / Correlation Trading  The market 
risk capital rule requires capital for correlation trading positions. 
The net market value of correlation trading positions that meet 
the definition of a covered position at December 31, 2013 was a 
net loss of less than $1 million, all of which were long positions. 
Correlation trading is a discontinued business in which the 
Company is no longer active, with current positions hedged and 
maturing over time. Given the immaterial aspect of this 
discontinued activity, the Company has elected not to develop an 
internal model based approach but will utilize standard specific 
risk charges for these positions. 

Other Specific Risk  For positions that are not evaluated by the 
approved internal specific risk models, a regulatory prescribed 
standard specific risk charge is applied. The standard specific 
risk add-on for sovereign entities, public sector entities and 
depository institutions is based on the Organization for 
Economic Co-operation and Development (OECD) country risk 
classifications (CRC) and the remaining contractual maturity of 
the position. These risk add-ons for debt positions ranges from 
0.25% to 12%. The add-on for corporate debt is based on credit 
spreads and the remaining contractual maturity of the position. 
All other types of debt positions are subject to an 8% add-on. 
The standard specific risk add-on for equity positions is 
generally 8%. 

94 

VaR Backtesting  The Basel 2.5 market risk capital rule requires 
conducting backtesting as one form of validation of the VaR 
model. Backtesting is a comparison of the daily VaR estimate 
with the actual clean profit and loss (clean P&L) as defined by 
the market risk capital rule. Clean P&L is the change in the value 
of the Company’s covered trading positions that would have 
occurred had previous end-of-day covered trading positions 
remained unchanged (therefore, excluding fees, commissions, 
net interest income, and intraday trading gains and losses). The 
backtesting analysis compares the daily Total VaR Measure for 
each of the trading days in the preceding 12 months with the net 
clean P&L. Clean P&L does not include credit adjustments and 
other activity not representative of daily price changes driven by 
market risk factors. The clean P&L measure of revenue is used to 
evaluate the performance of the Total VaR Measure and is not 
comparable to our actual daily trading net revenues, as reported 
elsewhere in this Report. 

Any observed clean P&L loss in excess of the Total VaR 
Measure is considered an exception. The actual number of 
exceptions (that is, the number of business days for which the 
clean P&L losses exceed the corresponding 1-day, 99% Total VaR 
Measure) over the preceding 12 months is used to determine the 
VaR multiplier for the capital calculation. The number of actual 
backtesting exceptions is dependent on current market 
performance relative to historic market volatility. This capital 
multiplier increases from a minimum of three to a maximum of 
four, depending on the number of exceptions. 

There were no backtesting exceptions which occurred in 
fourth quarter 2013. There were exceptions in second quarter 
2013 that were driven by increased volatility in the fixed income 
markets from uncertainty about the Federal Reserve’s intentions 
regarding their quantitative easing efforts. These exceptions did 
not result in an increase in the capital multiplier. 

Table 51 shows daily Total VaR Measure (1-day, 99%) for the 

year ended December 31, 2013. The Wells Fargo average Total 
VaR Measure for fourth quarter 2013 was $21 million with a low 
of $18 million and a high of $25 million. 

Table 51:  Daily Total VaR Measure 

95 

Risk Management – Asset/Liability Management (continued) 

MARKET RISK – EQUITY INVESTMENTS  We are directly and 
indirectly affected by changes in the equity markets. We make 
and manage direct equity investments in start-up businesses, 
emerging growth companies, management buy-outs, 
acquisitions and corporate recapitalizations. We also invest in 
non-affiliated funds that make similar private equity 
investments. These private equity investments are made within 
capital allocations approved by management and the Board. The 
Board’s policy is to review business developments, key risks and 
historical returns for the private equity investment portfolio at 
least annually. Management reviews the valuations of these 
investments at least quarterly and assesses them for possible 
OTTI. For nonmarketable investments, the analysis is based on 
facts and circumstances of each individual investment and the 
expectations for that investment’s cash flows and capital needs, 
the viability of its business model and our exit strategy. 
Nonmarketable investments include private equity investments 
accounted for under the cost method and equity method. Private 
equity investments are subject to OTTI. 

As part of our business to support our customers, we trade 
public equities, listed/OTC equity derivatives and convertible 
bonds. We have parameters that govern these activities. We also 
have marketable equity securities in the securities available-for-
sale portfolio, including securities relating to our venture capital 
activities. We manage these investments within capital risk 
limits approved by management and the Board and monitored 
by Corporate ALCO. Gains and losses on these securities are 
recognized in net income when realized and periodically include 
OTTI charges. 

Changes in equity market prices may also indirectly affect our 

net income by (1) the value of third party assets under 
management and, hence, fee income, (2) borrowers whose 
ability to repay principal and/or interest may be affected by the 
stock market, or (3) brokerage activity, related commission 
income and other business activities. Each business line 
monitors and manages these indirect risks. 

96 

Table 52 provides information regarding our marketable and 

nonmarketable equity investments. 

Table 52:  Nonmarketable and Marketable Equity Investments

(in millions) 

Nonmarketable equity investments: 

Cost method: 

Private equity investments 

$

Federal bank stock

Total cost method

Equity method and other: 

LIHTC investments (1) 
Private equity and other

December 31, 

2013  

2012 

 2,308 

 4,670 

2,572 

4,227 

 6,978 

6,799 

 6,209 
 5,782 

4,767 
6,156 

Total equity method and other 

 11,991 

10,923 

Fair value (2)

 1,386 

-

Total nonmarketable 

equity investments (3) 

Marketable equity securities: 

Cost 

Net unrealized gains

Total marketable 

equity securities (4) 

$

$

$

 20,355 

17,722 

 2,039 

 1,346 

2,337 

448 

 3,385 

2,785 

(1)  Represents low income housing tax credit investments. 
(2)  Represents nonmarketable equity investments for which we have elected the fair 

value option. See Note 7 (Premises, Equipment, Lease Commitments and Other 
Assets) and Note 17 (Fair Values of Assets and Liabilities) to Financial Statements 
in this Report for additional information. 

(3)  Included in other assets on the balance sheet. See Note 7 (Premises, Equipment, 
Lease Commitments and Other Assets) to Financial Statements in this Report for 
additional information. 

(4)  Included in securities available for sale. See Note 5 (Investment Securities) to 

Financial Statements in this Report for additional information. 

LIQUIDITY AND FUNDING  The objective of effective liquidity 
management is to ensure that we can meet customer loan 
requests, customer deposit maturities/withdrawals and other 
cash commitments efficiently under both normal operating 
conditions and under periods of Wells Fargo-specific and/or 
market stress. To achieve this objective, the Corporate ALCO 
establishes and monitors liquidity guidelines that require 
sufficient asset-based liquidity to cover potential funding 
requirements and to avoid over-dependence on volatile, less 
reliable funding markets. We set these guidelines for both the 
consolidated company and for the Parent to ensure that the 
Parent is a source of strength for its regulated, deposit-taking 
banking subsidiaries. 

We maintain liquidity in the form of cash, cash equivalents 
and unencumbered high-quality, liquid securities. These assets 
make up our primary sources of liquidity. Our cash is primarily 
on deposit with the Federal Reserve. Securities included as part 
of our primary sources of liquidity are comprised of U.S. 
Treasury and federal agency debt, and mortgage-backed 
securities issued by federal agencies within the available-for-sale 
securities portfolio. We believe these securities provide quick 
sources of liquidity through repurchase agreements or sales, 
regardless of market conditions. High-quality, liquid held-to-
maturity securities are not intended for sale but may be utilized 
in repurchase agreements to obtain financing. Some of the legal 
entities within our consolidated group of companies are subject 

 
to various regulatory, tax, legal and other restrictions that can 
limit the transferability of their funds. Accordingly, we believe 
we maintain adequate liquidity at these entities in consideration 

of such funds transfer restrictions.
 

Table 53:  Primary Sources of Liquidity 

(in millions) 

Cash on deposit 
Securities of U.S. Treasury and federal agencies

Mortgage-backed securities of federal agencies (1)

Total 

Table 53 provides the primary sources of liquidity as of
 

December 31, 2013. 


December 31, 2013 

Total 

Encumbered  Unencumbered 

$ 

186,249
 6,280

 123,796

 -
 571 

 60,605

186,249 
5,709 

 63,191 

$ 

316,325

 61,176

 255,149 

(1)  Included in encumbered securities are securities with a fair value of $653 million which were purchased in December 2013 but settled in January 2014. 

Other than our primary sources of liquidity shown in Table 

53, liquidity is also available through the sale or financing of 
other securities including trading and/or available-for-sale 
securities, as well as through the sale, securitization or financing 
of loans, to the extent such securities and loans are not 
encumbered. In addition, other held-to-maturity securities, to 
the extent not encumbered, may be used in repurchase 
agreements to obtain financing. 

Core customer deposits have historically provided a sizeable 

source of relatively stable and low-cost funds. At 
December 31, 2013, core deposits were 119% of total loans 
compared with 118% a year ago. Additional funding is provided 
by long-term debt, other foreign deposits, and short-term 
borrowings. Long-term debt averaged $134.9 billion in 2013 and 
$127.5 billion in 2012. Short-term borrowings averaged 
$54.7 billion in 2013 and $51.2 billion in 2012. 

We access domestic and international capital markets for 
long-term funding (generally greater than one year) through 
issuances of registered debt securities, private placements and 
asset-backed secured funding. Investors in the long-term capital 
markets, as well as other market participants, generally will 
consider, among other factors, a company’s debt rating in 
making investment decisions. Rating agencies base their ratings 
on many quantitative and qualitative factors, including capital 
adequacy, liquidity, asset quality, business mix, the level and 
quality of earnings, and rating agency assumptions regarding the 
probability and extent of federal financial assistance or support 
for certain large financial institutions. Adverse changes in these 
factors could result in a reduction of our credit rating; however, 
our debt securities do not contain credit rating covenants. 

Generally, rating agencies review a firm’s ratings at least 
annually. There were no changes to our credit ratings in 2013, 
and both the Parent and Wells Fargo Bank, N.A. remain among 
the top-rated financial firms in the U.S. On October 8, 2013, 

Table 54:  Credit Ratings 

Moody's 
S&P 
Fitch Ratings 
DBRS 

* middle   **high 

Fitch Ratings affirmed all the ratings of the Parent and its rated 
subsidiaries; on October 25, 2013, Standard & Poor’s Ratings 
Services (S&P) affirmed all the ratings of the Parent and its rated 
subsidiaries; and on November 14, 2013, Moody’s Investors 
Service (Moody’s) confirmed all the ratings of the Parent and its 
rated subsidiaries. This ratings confirmation by Moody’s 
followed completion of their review regarding whether to 
continue incorporating the possibility of federal support in 
ratings applicable to certain bank holding companies in light of 
recent regulatory developments related to the Title II Orderly 
Liquidation Authority of the Dodd-Frank Act. Moody’s decided 
to eliminate any assumption of federal support for the impacted 
holding companies, including the Parent. However, Moody’s also 
concluded that the same regulatory developments were likely to 
reduce the severity of losses for bank holding company creditors 
in the event of default, reflecting the potential benefits of a more 
orderly resolution of bank holding companies and their related 
banks. The net result of these offsetting conclusions was the 
confirmation of our ratings. S&P is likewise reviewing their 
support assumptions for certain bank holding companies in light 
of the same regulatory developments. That review is ongoing and 
S&P has not specified a timeframe for completion of their 
review. 

See the “Risk Management – Asset/Liability Management” 

and “Risk Factors” sections in this Report for additional 
information regarding our credit ratings as of 
December 31, 2013, and the potential impact a credit rating 
downgrade would have on our liquidity and operations, as well 
as Note 16 (Derivatives) to Financial Statements in this Report 
for information regarding additional collateral and funding 
obligations required for certain derivative instruments in the 
event our credit ratings were to fall below investment grade. 

The credit ratings of the Parent and Wells Fargo Bank, N.A. 

as of December 31, 2013, are presented in Table 54. 

Wells Fargo & Company 

Wells Fargo Bank, N.A. 

Senior debt  

Short-term 
borrowings  

Long-term  
deposits 

Short-term 
borrowings  

A2 
A+ 
AA-
AA 

P-1 
A-1  
F1+  
R-1* 

Aa3 
AA-
AA 
AA** 

P-1 
A-1+  
F1+  
R-1** 

97 

 
Risk Management – Asset/Liability Management (continued) 

On January 6, 2013, the Basel Committee on Bank 
Supervision (BCBS) endorsed a revised Basel III liquidity 
framework for banks. In October 2013, a Notice of Proposed 
Rulemaking (NPR) regarding the U.S. implementation of the 
Basel III liquidity coverage ratio (LCR) was issued by the FRB, 
OCC and FDIC. The NPR’s public comment period closed on 
January 31, 2014, and the agencies will review and take into 
consideration the comments filed on the proposal before 
adopting a final rule. The FRB recently finalized rules imposing 
enhanced liquidity management standards on large BHCs such 
as Wells Fargo. We will continue to analyze these proposed and 
recently finalized rules and other regulatory proposals that may 
affect liquidity risk management to determine the level of 
operational or compliance impact to Wells Fargo. For additional 
information see the “Capital Management” and “Regulatory 
Reform” sections in this Report. 

Parent Under SEC rules, our Parent is classified as a “well-
known seasoned issuer,” which allows it to file a registration 
statement that does not have a limit on issuance capacity. In 
April 2012, the Parent filed a registration statement with the 
SEC for the issuance of senior and subordinated notes, preferred 
stock and other securities. The Parent’s ability to issue debt and 
other securities under this registration statement is limited by 
the debt issuance authority granted by the Board. The Parent is 
currently authorized by the Board to issue $60 billion in 
outstanding short-term debt and $170 billion in outstanding 
long-term debt. At December 31, 2013, the Parent had available 
$41.9 billion in short-term debt issuance authority and 
$82.2 billion in long-term debt issuance authority. The Parent’s 
debt issuance authority granted by the Board includes short-
term and long-term debt issued to affiliates. During 2013, the 
Parent issued $13.1 billion of senior notes, of which $6.9 billion 
were registered with the SEC. In addition, during 2013, the 
Parent issued $5.5 billion of subordinated notes, all of which 
were registered with the SEC. During fourth quarter 2013, the 
Parent exchanged $2.1 billion of subordinated notes issued by 
Wells Fargo Bank, N.A. for $2.4 billion of unregistered 
subordinated notes issued by the Parent. In addition, during 
fourth quarter 2013, the Parent exchanged $672 million of 
subordinated notes issued by the Parent for $723 million of 
unregistered subordinated notes issued by the Parent. A 
registration statement filed by the Parent on December 17, 2013, 
was declared effective on January 3, 2014, and provides for these 
newly issued unregistered subordinated notes to be exchanged 
for registered securities. The offer to exchange these 
unregistered subordinated notes for registered notes 
commenced on January 6, 2014. In addition, in January 2014, 
the Parent issued $1.7 billion of registered senior notes. 

The Parent’s proceeds from securities issued in 2013 were 

used for general corporate purposes, and, unless otherwise 
specified in the applicable prospectus or prospectus supplement, 
we expect the proceeds from securities issued in the future will 
be used for the same purposes. Depending on market conditions, 
we may purchase our outstanding debt securities from time to 
time in privately negotiated or open market transactions, by 
tender offer, or otherwise. 

98 

Table 55 provides information regarding the Parent’s 
medium-term note (MTN) programs. The Parent may issue 
senior and subordinated debt securities under Series L & M, and 
the European and Australian programmes. Under Series K, the 
Parent may issue senior debt securities linked to one or more 
indices or bearing interest at a fixed or floating rate. 

Table 55:  Medium-Term Note (MTN) Programs 

December 31, 2013 

Debt 
issuance 

Available  
for 

Date 

established 

authority 

issuance 

(in billions) 

MTN program: 

Series L & M (1) 

Series K (1)(3) 
European (2)(4) 

European (2)(5) 
Australian (2)(6) 

May 2012  

$ 

25.0 

April 2010 
December 2009 

August 2013 
June 2005 

25.0
25.0

10.0
 10.0

AUD

9.4 

22.3 
16.7 

10.0 
5.7 

(1)  SEC registered. 
(2)  Not registered with the SEC. May not be offered in the United States without 

applicable exemptions from registration. 

(3)  As amended in April 2012. 
(4)  As amended in April 2012 and April 2013. For securities to be admitted to listing 

on the Official List of the United Kingdom Financial Conduct Authority and to trade 
on the Regulated Market of the London Stock Exchange. 

(5)  For securities that will not be admitted to listing, trading and/or quotation by any 
stock exchange or quotation system, or will be admitted to listing, trading and/or 
quotation by a stock exchange or quotation system that is not considered to be a 
regulated market. 

(6)  As amended in October 2005, March 2010 and September 2013. 

Wells Fargo Bank, N.A. Wells Fargo Bank, N.A. is authorized 
by its board of directors to issue $100 billion in outstanding 
short-term debt and $125 billion in outstanding long-term debt. 
At December 31, 2013, Wells Fargo Bank, N.A. had available 
$100 billion in short-term debt issuance authority and 
$80.1 billion in long-term debt issuance authority. In March 
2012, Wells Fargo Bank, N.A. established a $100 billion bank 
note program under which, subject to any other debt 
outstanding under the limits described above, it may issue 
$50 billion in outstanding short-term senior notes and 
$50 billion in outstanding long-term senior or subordinated 
notes. During 2013, Wells Fargo Bank, N.A. issued $8.9 billion 
of senior notes under the bank note program. At 
December 31, 2013, Wells Fargo Bank, N.A. had remaining 
issuance capacity under the bank note program of $50 billion in 
short-term senior notes and $36.6 billion in long-term senior or 
subordinated notes. In addition, during 2013, Wells Fargo Bank, 
N.A. executed advances of $24.0 billion with the Federal Home 
Loan Bank of Des Moines, of which $19.0 billion remained 
outstanding at December 31, 2013. 

Wells Fargo Canada Corporation In February 2014, 
Wells Fargo Canada Corporation (WFCC), an indirect wholly 
owned Canadian subsidiary of the Parent, qualified with the 
Canadian provincial securities commissions a base shelf 
prospectus for the distribution from time to time in Canada of up 
to CAD $7.0 billion in medium-term notes. During 2013, WFCC 
issued CAD $1.5 billion in medium-term notes using availability 
outstanding under its prior base shelf prospectus. In 
January 2014, WFCC issued an additional CAD $1.3 billion in 

medium-term notes also using availability outstanding under its 
prior base shelf prospectus. All medium-term notes issued by 
WFCC are unconditionally guaranteed by the Parent. 

FEDERAL HOME LOAN BANK MEMBERSHIP The Federal 
Home Loan Banks (the FHLBs) are a group of cooperatives that 
lending institutions use to finance housing and economic 
development in local communities. We are a member of the 
FHLBs based in Dallas, Des Moines and San Francisco. Each 
member of the FHLBs is required to maintain a minimum 

investment in capital stock of the applicable FHLB. The board of 
directors of each FHLB can increase the minimum investment 
requirements in the event it has concluded that additional 
capital is required to allow it to meet its own regulatory capital 
requirements. Any increase in the minimum investment 
requirements outside of specified ranges requires the approval of 
the Federal Housing Finance Board. Because the extent of any 
obligation to increase our investment in any of the FHLBs 
depends entirely upon the occurrence of a future event, potential 
future payments to the FHLBs are not determinable. 

Capital Management 

We have an active program for managing stockholders’ equity 
and regulatory capital, and maintain a comprehensive process 
for assessing the Company’s overall capital adequacy. Our 
objective is to maintain capital at an amount commensurate 
with our risk profile and risk tolerance objectives, and to meet 
both regulatory and market expectations. Our potential sources 
of stockholders’ equity primarily include retention of earnings 
net of dividends, as well as issuances of common and preferred 
stock. Retained earnings increased $14.7 billion from 
December 31, 2012, predominantly from Wells Fargo net income 
of $21.9 billion, less common and preferred stock dividends of 
$7.2 billion. During 2013, we issued approximately 115 million 
shares of common stock, substantially all of which related to 
employee benefit plans. In March 2013, we issued 25 million 
Depositary Shares, each representing a 1/1,000th interest in a 
share of the Company’s newly issued 5.25% Non-Cumulative 
Perpetual Class A Preferred Stock, Series P, for an aggregate 
public offering price of $625 million. In July 2013, we issued 
69 million Depositary Shares, each representing a 1/1,000th 
interest in a share of the Company’s newly issued 5.85% Fixed-
to-Floating Rate Non-Cumulative Perpetual Class A Preferred 
Stock, Series Q, for an aggregate public offering price of 
$1.7 billion. In December 2013, we issued 34 million Depositary 
Shares, each representing a 1/1000th interest in a share of the 
Company’s newly issued 6.625% Fixed-to-Floating Rate Non-
Cumulative Perpetual Class A Preferred Stock, Series R, for an 
aggregate public offering price of $840 million. During 2013, we 
repurchased approximately 124 million shares of common stock 
in open market transactions and from employee benefit plans, at 
a net cost of $5.1 billion. In addition, the Company entered into 
a $500 million forward purchase contract in December 2013 
with an unrelated third party that is expected to settle in first 
quarter 2014 for approximately 11 million shares. For additional 
information about our forward repurchase agreements see Note 
1 (Summary of Significant Accounting Policies) to Financial 
Statements in this Report.  

Regulatory Capital Guidelines 
The Company and each of our insured depository institutions 
are subject to various regulatory capital adequacy requirements 
administered by the FRB and the OCC. Risk-based capital (RBC) 
guidelines establish a risk-adjusted ratio relating capital to 
different categories of assets and off-balance sheet exposures. At 
December 31, 2013, the Company and each of our insured 
depository institutions were “well-capitalized” under applicable 

regulatory capital adequacy guidelines. See Note 26 (Regulatory 
and Agency Capital Requirements) to Financial Statements in 
this Report for additional information. 

Current regulatory RBC rules are based primarily on broad 
credit risk considerations and market-related risks, but do not 
take into account other types of risk facing a financial services 
company. The RBC rules are based primarily upon the 1988 
capital accord of the Basel Committee on Banking Supervision 
(BCBS) establishing international guidelines for determining 
regulatory capital known as “Basel I.” Our capital adequacy 
assessment process contemplates a wide range of risks that the 
Company is exposed to and also takes into consideration our 
performance under a variety of stressed economic conditions, as 
well as regulatory expectations and guidance, rating agency 
viewpoints and the view of capital markets participants. 
Effective January 1, 2013, the Company implemented 

changes to the market risk capital rule, commonly referred to as 
Basel 2.5, as required by federal banking regulators. Basel 2.5 
requires banking organizations with significant trading activities 
to adjust their capital requirements to better account for the 
market risks of those activities. The market risk capital rule is 
reflected in the Company’s calculation of RWA and, upon initial 
adoption in first quarter 2013, reduced capital ratios under 
Basel I by approximately 25 basis points, but did not impact our 
ratio under Basel III, as its impact has historically been included 
in our calculations. In December 2013, the FRB approved a final 
rule, effective April 1, 2014, revising the market risk capital rule 
to, among other things, conform the rule to the FRB’s new 
capital framework finalized in July 2013 and discussed below. 
For additional information see the “Risk Management – 
Asset/Liability Management” section in this Report. 

In 2007, federal banking regulators approved a final rule 

adopting revised international guidelines for determining 
regulatory capital known as “Basel II.” Basel II incorporates 
three pillars that address (a) capital adequacy, (b) supervisory 
review, which relates to the computation of capital and internal 
assessment processes, and (c) market discipline, through 
increased disclosure requirements. We entered the “parallel run 
phase” of Basel II in July 2012. During the “parallel run phase,” 
banking organizations must successfully complete an evaluation 
period under supervision from regulatory agencies in order to 
receive approval to calculate risk-based capital requirements 
under the advanced approach guidelines. The parallel run phase 
will continue until we receive regulatory approval to exit parallel 
reporting and subsequently begin publicly reporting our 

99 

Capital Management (continued) 

advanced approach regulatory capital results and related 
disclosures. 

In December 2010, the BCBS finalized a set of further revised 

international guidelines for determining regulatory capital 
known as “Basel III.” These guidelines were developed in 
response to the financial crisis of 2008 and 2009 and were 
intended to address many of the weaknesses identified in the 
previous Basel standards, as well as in the banking sector that 
contributed to the crisis including excessive leverage, inadequate 
and low quality capital and insufficient liquidity buffers. 

In July 2013, federal banking regulators approved final and 

interim final rules to implement the BCBS Basel III capital 
guidelines for U.S. banking organizations. These final capital 
rules, among other things: 
x 

implement in the United States the Basel III regulatory 
capital reforms including those that revise the definition of 
capital, increase minimum capital ratios, and introduce a 
minimum Common Equity Tier 1 (CET1) ratio of 4.5% and a 
capital conservation buffer of 2.5% (for a total minimum 
CET1 ratio of 7.0%) and a potential countercyclical buffer of 
up to 2.5%, which would be imposed by regulators at their 
discretion if it is determined that a period of excessive credit 
growth is contributing to an increase in systemic risk; 
require a Tier 1 capital to average total consolidated assets 
ratio of 4% and introduce, for large and internationally 
active bank holding companies (BHCs), a Tier 1 
supplementary leverage ratio of 3% that incorporates off-
balance sheet exposures; 
revise Basel I rules for calculating RWA to enhance risk 
sensitivity under a standardized approach; 
modify the existing Basel II advanced approaches rules for 
calculating RWA to implement Basel III; 
deduct certain assets from CET1, such as deferred tax assets 
that could not be realized through net operating loss carry-
backs, significant investments in non-consolidated financial 
entities, and MSRs, to the extent any one category exceeds 
10% of CET1 or all such items, in the aggregate, exceed 15% 
of CET1; 
eliminate the accumulated other comprehensive income or 
loss filter that applies under RBC rules over a five-year 
phase in beginning in 2014; and 
comply with the Dodd-Frank Act provision prohibiting the 
reliance on external credit ratings. 

x 

x 

x 

x 

x 

x 

We were required to comply with the final Basel III capital 
rules beginning January 2014, with certain provisions subject to 
phase-in periods. The Basel III capital rules are scheduled to be 
fully phased in by January 1, 2022. Based on our interpretation 
of the final capital rules, we estimate that our CET1 ratio under 
the final Basel III capital rules using the advanced approach 
method exceeded the fully phased-in minimum of 7.0% by 
276 basis points at December 31, 2013. Because the rules were 
only recently finalized, the interpretations and assumptions we 
use in estimating our calculations are subject to change 
depending on our ongoing review of the final capital rules and 
any guidance received from our regulators. 

Consistent with the Collins Amendment to the Dodd-Frank 

Act, banking organizations that have completed their parallel 

100 

run process and have been approved by the FRB to use the 
advanced approach methodology to determine applicable 
minimum risk-weighted capital ratios and additional buffers 
must use the higher of their RWA as calculated under (i) the 
advanced approach rules, and (ii) from January 1, 2014, to 
December 31, 2014, the general Basel I RBC rules and, 
commencing on January 1, 2015, and thereafter, the risk 
weightings under the standardized approach. 

In July 2013, federal banking regulators introduced 

proposals that would enhance the recently finalized 
supplementary leverage ratio requirements for large BHCs like 
Wells Fargo and their insured depository institutions. Under the 
proposals, effective on January 1, 2018, a covered BHC would be 
required to maintain a supplementary leverage ratio of at least 
5% to avoid restrictions on capital distributions and 
discretionary bonus payments. The proposals would also require 
that all of our insured depository institutions maintain a 
supplementary leverage ratio of 6% in order to be considered 
well capitalized. Based on our review, our current leverage levels 
would exceed the applicable proposed requirements for the 
holding company and each of our insured depository 
institutions. Federal banking regulators, however, have 
indicated they may make further changes to the U.S. 
supplementary leverage ratio requirements based on revisions to 
the Basel III leverage framework proposed by the BCBS in 2013 
and finalized in January 2014. In addition, as discussed in the 
“Risk Management – Asset/Liability Management – Liquidity 
and Funding” section in this Report, a Notice of Proposed 
Rulemaking regarding the U.S. implementation of the Basel III 
LCR was issued by the FRB, OCC and FDIC in October 2013. The 
proposal, which has not been finalized, was substantially similar 
to the BCBS proposal but differed in some respects that may be 
viewed as a stricter version of the LCR, such as proposing a more 
aggressive phase-in period. 

The FRB has also indicated that it is in the process of 
considering new rules to address the amount of equity and 
unsecured debt a company must hold to facilitate its orderly 
liquidation and to address risks related to banking organizations 
that are substantially reliant on short-term wholesale funding. 
In addition, the FRB is developing rules to implement an 
additional CET1 capital surcharge on those U.S. banking 
organizations, such as the Company, that have been designated 
by the Financial Stability Board (FSB) as global systemically 
important banks (G-SIBs). The G-SIB surcharge would be in 
addition to the minimum Basel III 7.0% CET1 requirement and 
ranges from 1.0% to 3.5% of RWA, depending on the bank’s 
systemic importance, which would be determined under an 
indicator-based approach that considers five broad categories: 
cross-jurisdictional activity; size; inter-connectedness; 
substitutability/financial institution infrastructure; and 
complexity. The G-SIB surcharge is expected to be phased in 
beginning in January 2016 and become fully effective on 
January 1, 2019. The FSB, in an updated listing published in 
November 2013 based on year-end 2012 data, identified the 
Company as one of the 29 G-SIBs and provisionally determined 
that the Company’s surcharge would be 1.0%. The FSB is 
expected to update the list of G-SIBs and their required 

surcharges prior to implementation based on additional or 
future data. 

Capital Planning and Stress Testing 
Under the FRB’s capital plan rule, large BHCs are required to 
submit capital plans annually for review to determine if the FRB 
has any objections before making any capital distributions. The 
rule requires updates to capital plans in the event of material 
changes in a BHC’s risk profile, including as a result of any 
significant acquisitions. 

On March 14, 2013, the FRB notified us that it did not object 

to our 2013 capital plan included in the 2013 CCAR. Since the 
FRB notification, the Company took several capital actions, 
including increasing its quarterly common stock dividend rate to 
$0.30 per share, redeeming Wachovia Preferred Funding Corp. 
preferred securities that will no longer count as Tier 1 capital 
under the Dodd-Frank Act and the final Basel III capital 
standards, and repurchasing shares of our common stock. 

Our 2014 CCAR, which was submitted on January 3, 2014, 

included a comprehensive capital plan supported by an 
assessment of expected uses and sources of capital over a given 
planning horizon under a range of expected and stress scenarios, 
similar to the process the FRB used to conduct the CCAR in 
2013. As part of the 2014 CCAR, the FRB also generated a 
supervisory stress test, which assumed a sharp decline in the 
economy and significant decline in asset pricing using the 
information provided by the Company to estimate performance. 
The FRB is expected to review the supervisory stress results both 
as required under the Dodd-Frank Act using a common set of 
capital actions for all large BHCs and by taking into account the 
Company’s proposed capital actions. The FRB has indicated that 
it will publish its supervisory stress test results as required 
under the Dodd-Frank Act, and the related CCAR results taking 
into account the Company’s proposed capital actions, in March 
2014. 

In addition to CCAR, federal banking regulators also require 

stress tests to evaluate whether an institution has sufficient 
capital to continue to operate during periods of adverse 
economic and financial conditions. In October 2012, the FRB 
issued final rules regarding stress testing requirements as 
required under the Dodd-Frank Act provision imposing 
enhanced prudential standards on large BHCs such as Wells 
Fargo. The OCC issued and finalized similar rules during 2012 
for stress testing of large national banks. The FRB issued interim 
final rules in September 2013 clarifying how companies should 
incorporate the Basel III capital rules into their capital planning 
and stress testing exercises. These stress testing rules, which 
became effective for Wells Fargo on November 15, 2012, set 
forth the timing and type of stress test activities large BHCs and 
banks must undertake as well as rules governing stress testing 
controls, oversight and disclosure requirements. As required 
under the FRB’s stress testing rule, we completed a mid-cycle 
stress test based on March 31, 2013, data and scenarios 
developed by the Company. We submitted the results of the mid-
cycle stress test to the FRB in July 2013 and disclosed a 
summary of the results in September 2013. 

Securities Repurchases 
From time to time the Board authorizes the Company to 
repurchase shares of our common stock. Although we announce 
when the Board authorizes share repurchases, we typically do 
not give any public notice before we repurchase our shares. 
Future stock repurchases may be private or open-market 
repurchases, including block transactions, accelerated or 
delayed block transactions, forward transactions, and similar 
transactions. Additionally, we may enter into plans to purchase 
stock that satisfy the conditions of Rule 10b5-1 of the Securities 
Exchange Act of 1934. Various factors determine the amount 
and timing of our share repurchases, including our capital 
requirements, the number of shares we expect to issue for 
employee benefit plans and acquisitions, market conditions 
(including the trading price of our stock), and regulatory and 
legal considerations, including the FRB’s response to our capital 
plan and to changes in our risk profile. 

In October 2012, the Board authorized the repurchase of 
200 million shares. At December 31, 2013, we had remaining 
authority under this authorization to purchase approximately 
74 million shares, subject to regulatory and legal conditions. For 
more information about share repurchases during 2013, see Part 
II, Item 2 in this Report. 

Historically, our policy has been to repurchase shares under 

the “safe harbor” conditions of Rule 10b-18 of the Securities 
Exchange Act of 1934 including a limitation on the daily volume 
of repurchases. Rule 10b-18 imposes an additional daily volume 
limitation on share repurchases during a pending merger or 
acquisition in which shares of our stock will constitute some or 
all of the consideration. Our management may determine that 
during a pending stock merger or acquisition when the safe 
harbor would otherwise be available, it is in our best interest to 
repurchase shares in excess of this additional daily volume 
limitation. In such cases, we intend to repurchase shares in 
compliance with the other conditions of the safe harbor, 
including the standing daily volume limitation that applies 
whether or not there is a pending stock merger or acquisition. 

In connection with our participation in the Capital Purchase 

Program (CPP), a part of the Troubled Asset Relief Program 
(TARP), we issued to the U.S. Treasury Department warrants to 
purchase 110,261,688 shares of our common stock with an 
exercise price of $34.01 per share expiring on October 28, 2018. 
The Board authorized the repurchase by the Company of up to 
$1 billion of the warrants. On May 26, 2010, in an auction by the 
U.S. Treasury, we purchased 70,165,963 of the warrants at a 
price of $7.70 per warrant. We have purchased an additional 
986,426 warrants, all on the open market, since the U.S. 
Treasury auction. At December 31, 2013, there were 
39,108,864 warrants outstanding and exercisable and 
$452 million of unused warrant repurchase authority. 
Depending on market conditions, we may purchase from time to 
time additional warrants in privately negotiated or open market 
transactions, by tender offer or otherwise. 

Risk-Based Capital and Risk-Weighted Assets 
Table 56 and Table 57 provide information regarding the 
composition of and change in our risk-based capital, 
respectively, under Basel I. 

101 

Capital Management (continued) 

Table 56:  Risk-Based Capital Components Under Basel I 

(in billions) 

Total equity 
Noncontrolling interests

Common stockholders' equity 

Adjustments: 

Preferred stock

Cumulative other comprehensive income
Goodwill and other intangible assets (1)

Investment in certain subsidiaries and other 

Tier 1 common equity (2) 

Preferred stock

Qualifying hybrid securities and noncontrolling interests

Total Tier 1 capital 

Long-term debt and other instruments qualifying as Tier 2

Qualifying allowance for credit losses
Other 

Total Tier 2 capital 

Total qualifying capital 

Risk-weighted assets (RWAs) (3): 

Credit risk 

Market risk 

Total RWAs 

Capital Ratios: 

Tier 1 common equity to total RWAs 

Total capital 

December 31, 

2013 

$

 171.0 

 (0.9)  

170.1 

 (15.2)

 (1.4)
 (29.6)

(0.4)

2012 

158.9 
 (1.3) 

157.6 

 (12.0) 

 (5.6) 
 (30.4) 

 (0.6) 

(A) 

123.5 

109.0 

 15.2 

 2.0 

12.0 

5.6 

140.7 

126.6 

 20.5 

 14.3 
0.7 

35.5 

17.2 

13.6 
0.2 

31.0 

(B) 

$

 176.2 

157.6 

$

 1,105.2 

1,066.2 

36.3 

10.9 

(C) 

$

 1,141.5 

1,077.1 

(A)/(C) 

(B)/(C) 

10.82 %

15.43

 10.12 

14.63 

(1)  Goodwill and other intangible assets are net of any associated deferred tax liabilities. 
(2)  Tier 1 common equity is a non-GAAP financial measure that is used by investors, analysts and bank regulatory agencies to assess the capital position of financial services 
companies. Management reviews Tier 1 common equity along with other measures of capital as part of its financial analyses and has included this non-GAAP financial 
information, and the corresponding reconciliation to total equity, because of current interest in such information on the part of market participants. 

(3)  Under the regulatory guidelines for risk-based capital, on-balance sheet assets and credit equivalent amounts of derivatives and off-balance sheet items are assigned to one 
of several broad risk categories according to the obligor, or, if relevant, the guarantor or the nature of any collateral. The aggregate dollar amount in each risk category is 
then multiplied by the risk weight associated with that category. The resulting weighted values from each of the risk categories are aggregated for determining total risk-
weighted assets. 

102 

Table 57:  Analysis of Changes in Capital Under Basel I 

(in billions) 

Tier 1 common equity at December 31, 2012 

Net income

Common stock dividends 
Common stock repurchased

Other changes in addition paid in capital
Goodwill and other intangible assets (net of any associated deferred tax liabilities)

Other

Change in Tier 1 common equity

Tier 1 common equity at December 31, 2013 

Tier 1 capital at December 31, 2012 

Change in Tier 1 common equity
Issuance of noncumulative perpetual preferred

Redemption of trust preferred securities
Other

Change in Tier 1 capital 

Tier 1 capital at December 31, 2013 

Tier 2 capital at December 31, 2012 

Change in long-term debt and other instruments qualifying as Tier 2 

Change in qualifying allowance for credit losses 

Other 

Change in Tier 2 capital 

Tier 2 capital at December 31, 2013 

Qualifying capital 

$

$ 

$ 

$ 

$ 

 109.0 
20.9 

 (6.1) 
 (2.6) 

0.7 
0.9 

0.7 

 14.5 

123.5 

126.6 

14.5 
3.1 

 (2.8) 
 (0.7) 

14.1 

140.7 

31.0 

3.3 

0.7 

0.5 

4.5 

35.5 

 (A) 

 (B) 

 (A) + (B) 

$ 

176.2 

Table 58 presents information on the components of RWAs included within our regulatory capital ratios under Basel I. Additional 

information regarding the composition of market risk-weighted assets is provided in Table 59 in this Report. 

Table 58:  Risk-Weighted Assets Under Basel I

(in millions)

On-balance sheet RWAs 

Investment securities 

Securities financing transactions (1)

Loans (2)

Market risk

Other

Total on-balance sheet RWAs

Off-balance sheet RWAs 

Commitments and guarantees (3)

Derivatives

Other

Total off-balance sheet RWAs

Total RWAs under Basel I 

(1)  Represents fed funds sold and securities purchased under resale agreements. 
(2)  Represents loans held for sale and loans held for investment. 
(3)  Primarily includes financial standby letters of credit and other unused commitments. 

December 31, 

 2013 

2012 

$ 

 93,445 

 10,385 

85,205 

20,040 

 680,953 

660,724 

 36,339 

 91,788 

10,947 

83,981 

 912,910 

860,897 

 199,197 

180,151 

 10,545 

 18,862 

13,599 

22,503 

 228,604 

216,253 

$   1,141,514   1,077,150 

103 

 
Capital Management (continued) 

Table 59 presents changes in RWAs for the year ended December 31, 2013. 

Table 59:  Analysis of Changes in Risk-Weighted Assets Under Basel I 

(in millions) 

RWAs at December 31, 2012 
Net change in on-balance sheet RWAs: 

Investment securities
Securities financing transactions

Loans
Market risk

Other

Total change in on-balance sheet RWAs

Net change in off-balance sheet RWAs: 

Commitments and guarantees
Derivatives

Other 

Total change in off-balance sheet RWAs 

RWAs at December 31, 2013 

$  1,077,150 

8,240 
 (9,655) 

20,229 
25,392 

7,807 

52,013 

19,046 
 (3,054) 

(3,641) 

12,351 

$  1,141,514 

The increase in on-balance sheet RWAs was primarily due to increased market risk, loan exposure and investment securities. Off-

balance sheet RWAs primarily increased due to newly issued commitments and guarantees. 

Table 60 provides information regarding our CET1 calculation as estimated under Basel III using the advanced approach method. 

Table 60:  Common Equity Tier 1 Under Basel III (1)(2) 

(in billions) 

Tier 1 common equity under Basel I 

Adjustments from Basel I to Basel III (3) (4): 

Cumulative other comprehensive income related to AFS securities and defined benefit pension plans

Other

Total adjustments from Basel I to Basel III

Threshold deductions, as defined under Basel III (4) (5)

Common Equity Tier 1 anticipated under Basel III 

Total RWAs anticipated under Basel III (6) 

Common Equity Tier 1 to total RWAs anticipated under Basel III

December 31, 2013 

$

 123.5 

 1.3 

1.4 

 2.7 

 -

(C) 

(D) 

$ 

$ 

126.2 

1,293.4 

 (C)/(D) 

9.76  % 

(1)  Common Equity Tier 1 is a non-GAAP financial measure that is used by investors, analysts and bank regulatory agencies to assess the capital position of financial services 
companies. Management reviews Common Equity Tier 1 along with other measures of capital as part of its financial analyses and has included this non-GAAP financial 
information, and the corresponding reconciliation to total equity, because of current interest in such information on the part of market participants. 

(2)  The Basel III Common Equity Tier 1 and RWAs are estimated based on management’s interpretation of the Basel III capital rules adopted July 2, 2013, by the FRB. The rules 
establish a new comprehensive capital framework for U.S. banking organizations that implement the Basel III capital framework and certain provisions of the Dodd-Frank 
Act. 

(3)  Adjustments from Basel I to Basel III represent reconciling adjustments, primarily certain components of cumulative other comprehensive income deducted for Basel I 

purposes, to derive Common Equity Tier 1 under Basel III. 

(4)  Volatility in interest rates can have a significant impact on the valuation of cumulative other comprehensive income and MSRs and therefore, may impact adjustments from 

Basel I to Basel III, and MSRs subject to threshold deductions, as defined under Basel III, in future reporting periods. 

(5)  Threshold deductions, as defined under Basel III, include individual and aggregate limitations, as a percentage of Common Equity Tier 1, with respect to MSRs (net of related 
deferred tax liability, which approximates the MSR book value times the applicable statutory tax rates), deferred tax assets and investments in unconsolidated financial 
companies. 

(6)  The final Basel III capital rules provide for two capital frameworks: the "standardized" approach intended to replace Basel I, and the "advanced" approach applicable to 
certain institutions as originally defined under Basel II. Under the final rules, we will be subject to the lower of our Common Equity Tier 1 ratio calculated under the 
standardized approach and under the advanced approach in the assessment of our capital adequacy. Accordingly, the estimate of RWA reflects management's interpretation 
of RWA determined under the advanced approach because management expects RWA to be higher using the advanced approach compared with the standardized approach. 
Basel III capital rules adopted by the Federal Reserve Board incorporate different classification of assets, with certain risk weights based on a borrower's credit rating or 
Wells Fargo's own models, along with adjustments to address a combination of credit/counterparty, operational and market risks, and other Basel III elements. 

104 

Regulatory Reform 

Since the enactment of the Dodd-Frank Act in 2010, the U.S. 
financial services industry has been subject to a significant 
increase in regulation and regulatory oversight initiatives. This 
increased regulation and oversight has substantially changed 
how most U.S. financial services companies conduct business 
and has increased their regulatory compliance costs. The 
following highlights the more significant regulations and 
regulatory oversight initiatives that have affected or may affect 
our business. For additional information about the regulatory 
reform matters discussed below and other regulations and 
regulatory oversight matters, see Part I, Item 1 “Regulation and 
Supervision” of our 2013 Form 10-K, and the “Capital 
Management,” “Forward-Looking Statements” and “Risk 
Factors” sections and Note 26 (Regulatory and Agency Capital 
Requirements) to Financial Statements in this Report. 

Dodd-Frank Act 
The Dodd-Frank Act is the most significant financial reform 
legislation since the 1930s and is driving much of the current 
U.S. regulatory reform efforts. The Dodd-Frank Act and many of 
its provisions became effective in July 2010 and July 2011. 
However, a number of its provisions still require final 
rulemaking or additional guidance and interpretation by 
regulatory authorities or will be implemented over time. 
Accordingly, in many respects the ultimate impact of the Dodd-
Frank Act and its effects on the U.S. financial system and the 
Company remain uncertain. The following provides additional 
information on the Dodd-Frank Act, including the current status 
of certain of its rulemaking initiatives. 

x 

Enhanced supervision and regulation of systemically 
important firms.  The Dodd-Frank Act grants broad 
authority to federal banking regulators to establish 
enhanced supervisory and regulatory requirements for 
systemically important firms. The FRB has finalized a 
number of regulations implementing enhanced prudential 
requirements for large bank holding companies (BHCs) like 
Wells Fargo regarding risk-based capital and leverage, risk 
and liquidity management, and stress testing and imposing 
debt-to-equity limits on any BHC that regulators determine 
poses a grave threat to the financial stability of the United 
States. The FRB has also proposed, but not yet finalized, 
additional enhanced prudential standards that would 
implement single counterparty credit limits and establish 
remediation requirements for large BHCs experiencing 
financial distress. In addition to the authorization of 
enhanced supervisory and regulatory requirements for 
systemically important firms, the Dodd-Frank Act also 
established the Financial Stability Oversight Council 
(FSOC) and the Office of Financial Research, which may 
recommend new systemic risk management requirements 
and require new reporting of systemic risks. The OCC, 
under separate authority, has also recently released for 
public comment proposed new guidelines establishing 
heightened governance and risk management standards for 
large national banks such as Wells Fargo Bank, N.A. 

x 

x 

x 

The Collins Amendment.  This provision of the Dodd-Frank 
Act phases out the benefit of issuing trust preferred 
securities by eliminating them from Tier 1 capital over a 
three year period that began on January 1, 2013. 
Regulation of consumer financial products.  The Dodd-
Frank Act established the Consumer Financial Protection 
Bureau (CFPB) to ensure consumers receive clear and 
accurate disclosures regarding financial products and to 
protect them from hidden fees and unfair or abusive 
practices. With respect to residential mortgage lending, the 
CFPB issued a number of final rules in 2013 implementing 
new requirements that generally became effective in 
January 2014. These rules include provisions requiring 
creditors originating residential mortgage loans to make a 
reasonable and good faith determination that each 
applicant has a reasonable ability to repay the loan. In 
addition, these rules established a definition of “qualified 
mortgage” to support a broad access to credit for consumers 
coupled with legal protections for lenders and secondary 
market purchasers. These rules also impose requirements 
on servicers to correct loan information errors, to provide 
information in response to borrower requests, and to 
provide protection to borrowers in cases of force-placed 
insurance. Other rules address policy and procedural 
concerns, such as requirements to provide notice or 
information regarding certain interest rate adjustments or 
payoff information; to evaluate borrower applications for 
and to provide delinquent borrowers with information 
regarding loss mitigation options; and to establish loan 
originator compensation restrictions, high-cost mortgage 
requirements, appraisal requirements, and escrow 
standards for higher-priced mortgages. In November 2013, 
the CFPB also finalized rules integrating disclosures 
required of lenders and settlement agents under the Truth 
in Lending Act and the Real Estate Settlement Procedures 
Act effective August 1, 2015. In addition to these rulemaking 
activities, the CFPB is continuing its on-going supervisory 
examination activities of the financial services industry with 
respect to a number of consumer businesses and products, 
including credit card add-on products, fair lending 
requirements, and student lending activities. At this time, 
the Company cannot predict the full impact of the CFPB’s 
rulemaking and supervisory authority on our business 
practices or financial results. 

Regulators also provided guidance to the financial 
services industry regarding the provision of short-term, 
small-dollar loans to consumers, such as our direct deposit 
advance service. On January 17, 2014, we announced that 
we would discontinue our direct deposit advance service. 
New consumer checking accounts opened February 1, 2014, 
or later will not be eligible to access the service, while 
existing customers will be able to access the service until 
mid-2014. Discontinuation of the service is not expected to 
have a material financial impact on the Company. 
Volcker Rule.  The Volcker Rule substantially restricts 
banking entities from engaging in proprietary trading or 

105 

Regulatory Reform (continued) 

owning any interest in or sponsoring or having certain 
relationships with a hedge fund, a private equity fund or 
certain structured transactions that are deemed covered 
funds. On December 10, 2013, federal banking regulators, 
the SEC and CFTC jointly released a final rule to implement 
the Volcker Rule’s restrictions. Banking entities are not 
required to come into compliance with the Volcker Rule’s 
restrictions until July 21, 2015. Banking entities with 
$50 billion or more in trading assets and liabilities such as 
Wells Fargo, however, will be required to report certain 
trading metrics beginning June 30, 2014. During the 
conformance period, banking entities are expected to 
engage in “good-faith” planning efforts, appropriate for 
their activities and investments, to enable them to conform 
all of their activities and investments to the Volcker Rule’s 
restrictions by no later than July 21, 2015. Limited further 
extensions of the compliance period may be granted at the 
discretion of the FRB. As a banking entity with more than 
$50 billion in consolidated assets, we will also be subject to 
enhanced compliance program requirements. We continue 
to evaluate the final rule and assess its impact on our 
trading and investment activities, but we do not anticipate a 
material impact to our financial results as proprietary 
trading is not significant to our financial results. Moreover, 
we already have reduced or exited certain businesses in 
anticipation of the rule’s compliance date and, although we 
expect to have to divest certain investments in non-
conforming funds as a result of the rule, such divestments 
will be limited and are not expected to be material to our 
financial results. 
Regulation of swaps and other derivatives activities.  The 
Dodd-Frank Act established a comprehensive framework 
for regulating over-the-counter derivatives and authorized 
the CFTC and the SEC to regulate swaps and security-based 
swaps, respectively. The CFTC and SEC jointly adopted new 
rules and interpretations that established the compliance 
dates for many of their rules implementing the new 
regulatory framework, including provisional registration of 
our national bank subsidiary, Wells Fargo Bank, N.A., as a 
swap dealer, which occurred at the end of 2012. In addition, 
the CFTC has adopted final rules that, among other things, 
require extensive regulatory and public reporting of swaps, 
require certain swaps to be centrally cleared and traded on 
exchanges or other multilateral platforms, and require swap 
dealers to comply with comprehensive internal and external 
business conduct standards. Margin rules for swaps not 
centrally cleared have been proposed and, if adopted, may 
significantly increase the cost of hedging in the over-the-
counter market. These new rules, as well as others being 
considered by regulators in other jurisdictions, may 
negatively impact customer demand for over-the-counter 
derivatives. 

Also included in this regulatory framework are certain 
“push-out” provisions affecting U.S. banks acting as dealers 
in commodity swaps, equity swaps and certain credit default 
swaps, which will require that these activities be conducted 
through an affiliate. The “push-out” provision in the Dodd-
Frank Act provided for a July 2013 effective date and 

x

106 

x

x

x

granted the OCC discretion to provide a transition period of 
up to two years for banks to comply with the new 
requirements. Wells Fargo Bank, N.A. prepared and filed a 
transition period request with the OCC, and the OCC 
granted the request providing a twenty-four month 
transition period which began on July 16, 2013. 
Changes to ABS markets.  The Dodd-Frank Act requires 
sponsors of ABS to hold at least a 5% ownership stake in the 
ABS. Exemptions from the requirement include qualified 
residential mortgages (QRMs) and FHA/VA loans. Federal 
regulatory agencies proposed initial joint rules in 2011 to 
implement this credit risk retention requirement, which 
included an exemption for the GSE’s mortgage-backed 
securities. The 2011 proposal was subject to extensive public 
comment, and the agencies issued a second proposal in 
2013. The second proposal revised the definition of QRMs, 
which are exempt from the risk retention requirements, to 
align the definition with the Consumer Financial Protection 
Bureau’s definition of “qualified mortgage.” The second 
proposal also addressed the measures for complying with 
the risk retention requirement and continued to provide 
limited exemptions for qualifying commercial loans, 
qualifying commercial real estate loans, and qualifying 
automobile loans that meet certain requirements. If 
adopted as written, the current proposal may impact our 
ability to issue certain asset-backed securities or otherwise 
participate in various securitization transactions. Final rules 
have not yet been issued. 
Enhanced regulation of money market mutual funds.  
Citing concerns with perceived risks that money market 
mutual funds may pose to the financial stability of the 
United States, the FSOC released proposed 
recommendations to the SEC for additional regulations 
governing these funds. The FSOC’s proposed 
recommendations included implementation of floating net 
asset value requirements, redemption holdback provisions, 
and capital buffer requirements. These proposed 
recommendations would be in addition to regulatory 
changes with respect to money market mutual funds made 
by the SEC in 2010. The FSOC released the proposed 
recommendations for public comment but has not yet 
adopted final recommendations. Following the FSOC’s 
proposal, the SEC issued its own proposed regulatory 
changes that would, among other things, require a floating 
net asset value for prime institutional money market funds, 
or liquidity fees and redemption gates during periods of 
stress for non-governmental money market funds, or a 
combination of both measures. The SEC’s proposal was 
subject to public comment, but the SEC has not yet adopted 
any of the proposed regulatory changes. 
Regulation of interchange transaction fees (the Durbin 
Amendment).  On October 1, 2011, the FRB rule enacted to 
implement the Durbin Amendment to the Dodd-Frank Act 
that limits debit card interchange transaction fees to those 
“reasonable” and “proportional” to the cost of the 
transaction became effective. The rule generally established 
that the maximum allowable interchange fee that an issuer 
may receive or charge for an electronic debit transaction is 

the sum of 21 cents per transaction and 5 basis points 
multiplied by the value of the transaction. On July 31, 2013, 
the U.S. District Court for the District of Columbia ruled 
that the approach used by the FRB in setting the maximum 
allowable interchange transaction fee impermissibly 
included costs that were specifically excluded from 
consideration under the Durbin Amendment. The District 
Court’s decision maintained the current interchange 
transaction fee standards until the FRB drafts new 
regulations or interim standards. In August 2013, the FRB 
filed a notice of appeal of the decision to the United States 
Court of Appeals for the District of Columbia. In 
September 2013, the Court of Appeals granted a joint 
motion for an expedited appeal, and the District Court’s 
order has been stayed pending the appeal. The Court of 
Appeals held oral arguments on the appeal in January 2014. 

Regulatory Capital Guidelines and Capital Plans 
During 2013, federal banking regulators issued final rules that 
substantially amended the risk-based capital rules for banking 
organizations. The rules implement the Basel III regulatory 
capital reforms in the U.S., comply with changes required by the 
Dodd-Frank Act, and replace the existing Basel I-based capital 
requirements. We were required to begin complying with the 
rules on January 1, 2014, subject to phase-in periods that are 
scheduled to be fully phased in by January 1, 2022. Federal 
banking regulators have also issued proposals to impose a 
supplementary leverage ratio on large BHCs like Wells Fargo 
and our insured depository institutions and to implement the 
Basel III liquidity coverage ratio. For more information on the 
final capital rules, the proposed leverage and liquidity rules, and 
additional capital requirements under consideration by federal 
banking regulators, see the “Capital Management” section in this 
Report. 

“Living Will” Requirements and Related Matters 
Rules adopted by the FRB and the FDIC under the Dodd-Frank 
Act require large financial institutions, including Wells Fargo, to 

Critical Accounting Policies 

Our significant accounting policies (see Note 1 (Summary of 
Significant Accounting Policies) to Financial Statements in this 
Report) are fundamental to understanding our results of 
operations and financial condition because they require that we 
use estimates and assumptions that may affect the value of our 
assets or liabilities and financial results. Six of these policies are 
critical because they require management to make difficult, 
subjective and complex judgments about matters that are 
inherently uncertain and because it is likely that materially 
different amounts would be reported under different conditions 
or using different assumptions. These policies govern: 
x 
x 
x 
x 
x 
x 

the allowance for credit losses; 
PCI loans; 
the valuation of residential MSRs; 
liability for mortgage loan repurchase losses; 
the fair valuation of financial instruments; and 
income taxes. 

prepare and periodically revise resolution plans, so called 
“living-wills”, that would facilitate their resolution in the event 
of material distress or failure. Under the rules, resolution plans 
are required to provide strategies for resolution under the 
Bankruptcy Code and other applicable insolvency regimes that 
can be accomplished in a reasonable period of time and in a 
manner that mitigates the risk that failure would have serious 
adverse effects on the financial stability of the United States. 
Wells Fargo submitted its resolution plan under these rules on 
June 29, 2013. If the FRB and FDIC determine that our 
resolution plan is deficient, the Dodd-Frank Act authorizes the 
FRB and FDIC to impose more stringent capital, leverage or 
liquidity requirements on us or restrict our growth or activities 
until we submit a plan remedying the deficiencies. If the FRB 
and FDIC ultimately determine that we have been unable to 
remedy the deficiencies, they could order us to divest assets or 
operations in order to facilitate our orderly resolution in the 
event of our material distress or failure. Our national bank 
subsidiary, Wells Fargo Bank, N.A., is also required to prepare a 
resolution plan for the FDIC under separate regulatory authority 
and submitted the plan on June 29, 2013. 

The Dodd-Frank Act also establishes an orderly liquidation 

process which allows for the appointment of the FDIC as a 
receiver of a systemically important financial institution that is 
in default or in danger of default. The FDIC has issued rules to 
implement its orderly liquidation authority and recently released 
a notice regarding a proposed resolution strategy, known as 
“single point of entry,” designed to resolve a large financial 
institution in a manner that holds management responsible for 
its failure, maintains market stability, and imposes losses on 
shareholders and creditors in accordance with statutory 
priorities, without imposing a cost on U.S. taxpayers. 
Implementation of the strategy would require that institutions 
maintain a sufficient amount of available equity and unsecured 
debt to absorb losses and recapitalize operating subsidiaries. 
The FDIC has requested public comment on this proposed 
resolution strategy. 

Management has reviewed and approved these critical 
accounting policies and has discussed these policies with the 
Board’s Audit and Examination Committee. 

Allowance for Credit Losses  
The allowance for credit losses, which consists of the allowance 
for loan losses and the allowance for unfunded credit 
commitments, is management’s estimate of credit losses 
inherent in the loan portfolio, including unfunded credit 
commitments, at the balance sheet date, excluding loans carried 
at fair value. We develop and document our allowance 
methodology at the portfolio segment level. Our loan portfolio 
consists of a commercial loan portfolio segment and a consumer 
loan portfolio segment. 

We employ a disciplined process and methodology to 

establish our allowance for credit losses. The total allowance for 

107 

Critical Accounting Policies (continued) 

credit losses considers both impaired and unimpaired loans. 
While our methodology attributes portions of the allowance to 
specific portfolio segments, the entire allowance for credit losses 
is available to absorb credit losses inherent in the total loan 
portfolio and unfunded credit commitments. No single statistic 
or measurement determines the appropriateness of the 
allowance for credit losses. 

COMMERCIAL PORTFOLIO SEGMENT  The allowance for 
credit losses for unimpaired commercial loans is estimated 
through the application of loss factors to loans based on credit 
risk ratings for each loan. In addition, the allowance for 
unfunded credit commitments, including letters of credit, is 
estimated by applying these loss factors to loan equivalent 
exposures. The loss factors reflect the estimated default 
probability and quality of the underlying collateral. The loss 
factors used are statistically derived through the observation of 
historical losses incurred for loans within each credit risk rating 
over a relevant specified period of time. We apply our judgment 
to adjust or supplement these loss factors and estimates to reflect 
other risks that may be identified from current conditions and 
developments in selected portfolios. These risk ratings are 
subject to review by an internal team of credit specialists. 

The allowance also includes an amount for estimated credit 
losses on impaired loans such as nonaccrual loans and loans that 
have been modified in a TDR, whether on accrual or nonaccrual 
status. 

CONSUMER PORTFOLIO SEGMENT  Loans are pooled 
generally by product type with similar risk characteristics. Losses 
are estimated using forecasted losses to represent our best 
estimate of inherent loss based on historical experience, 
quantitative and other mathematical techniques over the loss 
emergence period. Each business group exercises significant 
judgment in the determination of the credit loss estimation 
model that fits the credit risk characteristics of its portfolio. We 
use both internally developed and vendor supplied models in this 
process. We often use roll rate or net flow models for near-term 
loss projections, and vintage-based models, behavior score 
models, and time series or statistical trend models for longer-
term projections. Management must use judgment in 
establishing additional input metrics for the modeling processes, 
considering further stratification into sub-product, origination 
channel, vintage, loss type, geographic location and other 
predictive characteristics. In addition, we establish an allowance 
for consumer loans modified in a TDR, whether on accrual or 
nonaccrual status. 

The models used to determine the allowance are validated by 
an internal model validation group operating in accordance with 
Company policies. 

OTHER ACL MATTERS  The allowance for credit losses for both 
portfolio segments includes an amount for imprecision or 
uncertainty that may change from period to period. This amount 
represents management’s judgment of risks inherent in the 
processes and assumptions used in establishing the allowance. 
This imprecision considers economic environmental factors, 
modeling assumptions and performance, process risk, and other 

108 

subjective factors, including industry trends and risk 
assessments for our commitments to regulatory and government 
agencies regarding settlements of mortgage foreclosure-related 
matters. 

Impaired loans, which predominantly include nonaccrual 
commercial loans and any loans that have been modified in a 
TDR have an estimated allowance calculated as the difference, if 
any, between the impaired value of the loan and the recorded 
investment in the loan. The impaired value of the loan is 
generally calculated as the present value of expected future cash 
flows from principal and interest, which incorporates expected 
lifetime losses, discounted at the loan’s effective interest rate. 
The development of these expectations requires significant 
management review and judgment. When collateral is the sole 
source of repayment for an impaired loan, rather than the 
borrower’s income or other sources of repayment, we charge 
down to net realizable value which may reduce or eliminate the 
need for an allowance. The allowance for an unimpaired loan is 
based solely on principal losses without consideration for timing 
of those losses. The allowance for an impaired loan that was 
modified in a TDR may be lower than the previously established 
allowance for that loan due to benefits received through 
modification, such as lower probability of default and/or severity 
of loss, and the impact of prior charge-offs or charge-offs at the 
time of the modification that may reduce or eliminate the need 
for an allowance. 

Commercial and consumer PCI loans may require an 
allowance subsequent to their acquisition. This allowance 
requirement is due to probable decreases in expected principal 
and interest cash flows (other than due to decreases in interest 
rate indices and changes in prepayment assumptions). 

SENSITIVITY TO CHANGES  Changes in the allowance for credit 
losses and, therefore, in the related provision for credit losses 
can materially affect net income. In applying the review and 
judgment required to determine the allowance for credit losses, 
management considers changes in economic conditions, 
customer behavior, and collateral value, among other influences. 
From time to time, economic factors or business decisions, such 
as the addition or liquidation of a loan product or business unit, 
may affect the loan portfolio, causing management to provide or 
release amounts from the allowance for credit losses. 

The allowance for credit losses for commercial loans, 
including unfunded credit commitments (individually risk 
weighted) is sensitive to credit risk ratings assigned to each 
credit exposure. Commercial loan risk ratings are evaluated 
based on each situation by experienced senior credit officers and 
are subject to periodic review by an internal team of credit 
specialists. 

The allowance for credit losses for consumer loans 

(statistically modeled) is sensitive to economic assumptions and 
delinquency trends. Forecasted losses are modeled using a range 
of economic scenarios. 

Assuming a one risk rating downgrade throughout our 
commercial portfolio segment, a more pessimistic economic 
outlook for modeled losses on our consumer portfolio segment 
and incremental deterioration in our PCI portfolio could imply 

an additional allowance requirement of approximately 
$8.4 billion. 

Assuming a one risk rating upgrade throughout our 

commercial portfolio segment and a more optimistic economic 
outlook for modeled losses on our consumer portfolio segment 
could imply a reduced allowance requirement of approximately 
$2.0 billion. 

The sensitivity analyses provided are hypothetical scenarios 

and are not considered probable. They do not represent 
management’s view of inherent losses in the portfolio as of the 
balance sheet date. Because significant judgment is used, it is 
possible that others performing similar analyses could reach 
different conclusions. 

See the “Risk Management – Credit Risk Management” 
section and Note 6 (Loans and Allowance for Credit Losses) to 
Financial Statements in this Report for further discussion of our 
allowance.  

Purchased Credit-Impaired (PCI) Loans 
Loans acquired with evidence of credit deterioration since their 
origination and where it is probable that we will not collect all 
contractually required principal and interest payments are PCI 
loans. PCI loans are recorded at fair value at the date of 
acquisition, and the historical allowance for credit losses related 
to these loans is not carried over. Such loans are considered to be 
accruing due to the existence of the accretable yield and not 
based on consideration given to contractual interest payments. 
Substantially all of our PCI loans were acquired in the Wachovia 
acquisition on December 31, 2008. 

Management evaluates whether there is evidence of credit 
quality deterioration as of the purchase date using indicators 
such as past due and nonaccrual status, commercial risk ratings, 
recent borrower credit scores and recent loan-to-value 
percentages. 

The fair value at acquisition is based on an estimate of cash 

flows, both principal and interest, expected to be collected, 
discounted at the prevailing market rate of interest. We estimate 
the cash flows expected to be collected at acquisition using our 
internal credit risk, interest rate risk and prepayment risk 
models, which incorporate our best estimate of current key 
assumptions, such as property values, default rates, loss severity 
and prepayment speeds. 

Substantially all commercial and industrial, CRE and foreign 
PCI loans are accounted for as individual loans. Conversely, Pick-
a-Pay and other consumer PCI loans have been aggregated into 
pools based on common risk characteristics. Each pool is 
accounted for as a single asset with a single composite interest 
rate and an aggregate expectation of cash flows. 

The excess of cash flows expected to be collected over the 

carrying value (estimated fair value at acquisition date) is 
referred to as the accretable yield and is recognized in interest 
income using an effective yield method over the remaining life of 
the loan, or pool of loans, in situations where there is a 
reasonable expectation about the timing and amount of cash 
flows expected to be collected. The difference between the 
contractually required payments and the cash flows expected to 
be collected at acquisition, considering the impact of 
prepayments, is referred to as the nonaccretable difference. 

Subsequent to acquisition, we regularly evaluate our 

estimates of cash flows expected to be collected. These 
evaluations, performed quarterly, require the continued usage of 
key assumptions and estimates, similar to our initial estimate of 
fair value. We must apply judgment to develop our estimates of 
cash flows for PCI loans given the impact of home price and 
property value changes, changing loss severities, modification 
activity, and prepayment speeds. 

If we have probable decreases in cash flows expected to be 
collected (other than due to decreases in interest rate indices and 
changes in prepayment assumptions), we charge the provision 
for credit losses, resulting in an increase to the allowance for loan 
losses. If we have probable and significant increases in cash flows 
expected to be collected, we first reverse any previously 
established allowance for loan losses and then increase interest 
income as a prospective yield adjustment over the remaining life 
of the loan, or pool of loans. Estimates of cash flows are impacted 
by changes in interest rate indices for variable rate loans and 
prepayment assumptions, both of which are treated as 
prospective yield adjustments included in interest income. 
The amount of cash flows expected to be collected and, 
accordingly, the appropriateness of the allowance for loan loss 
due to certain decreases in cash flows expected to be collected, is 
particularly sensitive to changes in loan credit quality. The 
sensitivity of the overall allowance for credit losses, including 
PCI loans, is presented in the preceding section, “Critical 
Accounting Policies – Allowance for Credit Losses.” 

See the “Risk Management – Credit Risk Management” 
section and Note 6 (Loans and Allowance for Credit Losses) to 
Financial Statements in this Report for further discussion of PCI 
loans. 

Valuation of Residential Mortgage Servicing 
Rights 
MSRs are assets that represent the rights to service mortgage 
loans for others. We recognize MSRs when we purchase servicing 
rights from third parties, or retain servicing rights in connection 
with the sale or securitization of loans we originate (asset 
transfers). We also have MSRs acquired in the past under co-
issuer agreements that provide for us to service loans that were 
originated and securitized by third-party correspondents. We 
initially measure and carry our MSRs related to residential 
mortgage loans at fair value. 

At the end of each quarter, we determine the fair value of 
MSRs using a valuation model that calculates the present value 
of estimated future net servicing income. The model incorporates 
assumptions that market participants use in estimating future 
net servicing income, including estimates of prepayment speeds 
(including housing price volatility), discount rates, default rates, 
cost to service (including delinquency and foreclosure costs), 
escrow account earnings, contractual servicing fee income, 
ancillary income and late fees. 

Net servicing income, a component of mortgage banking 
noninterest income, includes the changes from period to period 
in fair value of both our residential MSRs and the free-standing 
derivatives (economic hedges) used to hedge our residential 
MSRs. Changes in the fair value of residential MSRs result from 
(1) changes in the valuation model inputs or assumptions and  

109 

Critical Accounting Policies (continued) 

(2) other changes, representing changes due to 
collection/realization of expected cash flows. Changes in fair 
value due to changes in significant model inputs and 
assumptions include prepayment speeds (which are influenced 
by changes in mortgage interest rates and borrower behavior, 
including estimates for borrower default), discount rates, and 
servicing and foreclosure costs. 

We use a dynamic and sophisticated model to estimate the 
value of our MSRs. The model is validated by an internal model 
validation group operating in accordance with Company policies. 
Senior management reviews all significant assumptions 
quarterly. Mortgage loan prepayment speed – a key assumption 
in the model – is the annual rate at which borrowers are 
forecasted to repay their mortgage loan principal including 
estimates for borrower default. The discount rate used to 
determine the present value of estimated future net servicing 
income – another key assumption in the model – is the required 
rate of return investors in the market would expect for an asset 
with similar risk. To determine the discount rate, we consider the 
risk premium for uncertainties from servicing operations (e.g., 
possible changes in future servicing costs, ancillary income and 
earnings on escrow accounts). Both assumptions can, and 
generally will, change quarterly as market conditions and 
interest rates change. For example, an increase in either the 
prepayment speed or discount rate assumption results in a 
decrease in the fair value of the MSRs, while a decrease in either 
assumption would result in an increase in the fair value of the 
MSRs. In recent years, there have been significant market-driven 
fluctuations in loan prepayment speeds and the discount rate. 
These fluctuations can be rapid and may be significant in the 
future. Therefore, estimating prepayment speeds within a range 
that market participants would use in determining the fair value 
of MSRs requires significant management judgment. 
Additionally, in recent years, we have made significant 
adjustments to the assumptions for servicing and foreclosure 
costs as a result of an increase in the number of defaulted loans 
as well as changes in servicing processes associated with default 
and foreclosure management. While our current valuation 
reflects our best estimate of these costs, future regulatory 
changes in servicing standards, as well as changes in individual 
state foreclosure legislation, may have an impact on these 
assumptions and our MSR valuation in future periods. 

The valuation and sensitivity of MSRs is discussed further in 

Note 1 (Summary of Significant Accounting Policies), Note 8 
(Securitizations and Variable Interest Entities), Note 9 
(Mortgage Banking Activities) and Note 17 (Fair Values of Assets 
and Liabilities) to Financial Statements in this Report.  

Liability for Mortgage Loan Repurchase Losses 
We sell residential mortgage loans to various parties, including 
(1) GSEs, which include the mortgage loans in GSE-guaranteed 
mortgage securitizations, (2) special purpose entities that issue 
private label MBS, and (3) other financial institutions that 
purchase mortgage loans for investment or private label 
securitization. In addition, we pool FHA-insured and VA-
guaranteed mortgage loans, which back securities guaranteed by 
GNMA. The agreements under which we sell mortgage loans and 
the insurance or guaranty agreements with FHA and VA contain 

110 

provisions that include various representations and warranties 
regarding the origination and characteristics of the mortgage 
loans. Although the specific representations and warranties vary 
among different sales, insurance or guarantee agreements, they 
typically cover ownership of the loan, compliance with loan 
criteria set forth in the applicable agreement, validity of the lien 
securing the loan, absence of delinquent taxes or liens against 
the property securing the loan, compliance with applicable 
origination laws, and other matters. For more information about 
these loan sales and the related risks that may result in liability 
see the “Risk Management – Credit Risk Management – Liability 
for Mortgage Loan Repurchase Losses” section in this Report. 

We may be required to repurchase mortgage loans, indemnify 

the securitization trust, investor or insurer, or reimburse the 
securitization trust, investor or insurer for credit losses incurred 
on loans (collectively “repurchase”) in the event of a breach of 
contractual representations or warranties that is not remedied 
within a period (usually 90 days or less) after we receive notice of 
the breach. Our loan sale contracts to private investors (non-
GSE) typically contain an additional provision where we would 
only be required to repurchase loans if any such breach is 
deemed to have a material and adverse effect on the value of the 
mortgage loan or to the interests of the investors or interests of 
security holders in the mortgage loan. The time periods specified 
in our mortgage loan sales contracts to respond to repurchase 
requests vary, but are generally 90 days or less. While many 
contracts do not include specific remedies if the applicable time 
period for a response is not met, contracts for mortgage loan 
sales to the GSEs include various types of specific remedies and 
penalties that could be applied to inadequate responses to 
repurchase requests. Similarly, the agreements under which we 
sell mortgage loans require us to deliver various documents to 
the securitization trust or investor, and we may be obligated to 
repurchase any mortgage loan for which the required documents 
are not delivered or are defective. In addition, as part of our 
representations and warranties in our loan sales contracts, we 
typically represent to GSEs and private investors that certain 
loans have mortgage insurance to the extent there are loans that 
have loan to value ratios in excess of 80% that require mortgage 
insurance. To the extent the mortgage insurance is rescinded by 
the mortgage insurer due to a claim of breach of a contractual 
representation or warranty, the lack of insurance may result in a 
repurchase demand from an investor. Upon receipt of a 
repurchase request or a mortgage insurance rescission, we work 
with securitization trusts, investors or insurers to arrive at a 
mutually agreeable resolution. Repurchase demands are typically 
reviewed on an individual loan by loan basis to validate the 
claims made by the securitization trust, investor or insurer, and 
to determine whether a contractually required repurchase event 
occurred. Occasionally, in lieu of conducting a loan level 
evaluation, we may negotiate global settlements in order to 
resolve a pipeline of demands in lieu of repurchasing the loans. 
We manage the risk associated with potential repurchases or 
other forms of settlement through our underwriting and quality 
assurance practices and by servicing mortgage loans to meet 
investor and secondary market standards. 

We establish mortgage repurchase liabilities related to 

various representations and warranties that reflect 

management’s estimate of losses for loans for which we could 
have a repurchase obligation, whether or not we currently service 
those loans, based on a combination of factors. Such factors 
include default expectations, expected investor repurchase 
demands (influenced by current and expected mortgage loan file 
requests and mortgage insurance rescission notices, as well as 
estimated levels of origination defects) and appeals success rates 
(where the investor rescinds the demand based on a cure of the 
defect or acknowledges that the loan satisfies the investor’s 
applicable representations and warranties), reimbursement by 
correspondent and other third party originators, and projected 
loss severity. We establish a liability at the time loans are sold 
and continually update our liability estimate during the 
remaining life of such loans. Although activity can vary by 
investor, investors may demand repurchase at any time and 
there is often a lag from the date of default to the time we receive 
a repurchase demand. The majority of repurchase demands are 
on loans that default in the first 24 to 36 months following 
origination of the mortgage loan. The most significant portion of 
our repurchases under our representation and warranty 
provisions are attributable to borrower misrepresentations and 
loan underwriting issues. 

To date, repurchase demands from private label MBS have 
been more limited than GSE-guaranteed securities; however, it is 
possible that requests to repurchase mortgage loans in private 
label securitizations may increase in frequency as investors 
explore every possible avenue to recover losses on their 
securities. We evaluate the validity and materiality of any claim 
of breach of representations and warranties in private label MBS 
that is brought to our attention and work with securitization 
trustees to resolve any repurchase requests. Nevertheless, we 
may be subject to legal and other expenses if private label 
securitization trustees or investors choose to commence legal 
proceedings in the event of disagreements. 

The mortgage loan repurchase liability at December 31, 2013, 

represents our best estimate of the probable loss that we may 
incur for various representations and warranties in the 
contractual provisions of our sales of mortgage loans. Because 
the level of mortgage loan repurchase losses is dependent on 
economic factors, investor demand strategies and other external 
conditions that may change over the life of the underlying loans, 
the level of the liability for mortgage loan repurchase losses is 
difficult to estimate and requires considerable management 
judgment. We maintain regular contact with the GSEs and other 
significant investors to monitor and address their repurchase 
demand practices and concerns. For additional information on 
our repurchase liability, including an adverse impact analysis, 
see the “Risk Management – Credit Risk Management – Liability 
for Mortgage Loan Repurchase Losses” section and Note 9 
(Mortgage Banking Activities) to Financial Statements in this 
Report. 

Fair Value of Financial Instruments 
We use fair value measurements to record fair value adjustments 
to certain financial instruments and to determine fair value 
disclosures. Trading assets, securities available for sale, 
derivatives, substantially all residential MHFS, certain loans held 
for investment, certain nonmarketable equity investments, 

securities sold but not yet purchased (short sale liabilities) and 
certain long-term debt instruments are recorded at fair value on 
a recurring basis. Additionally, from time to time, we may be 
required to record at fair value other assets on a nonrecurring 
basis, such as certain MHFS and LHFS, loans held for 
investment and certain other assets. These nonrecurring fair 
value adjustments typically involve application of lower-of-cost-
or-market accounting or write-downs of individual assets. 
Additionally, for certain financial instruments not recorded at 
fair value we disclose the estimate of their fair value. 

Fair value represents the price that would be received to sell 
the financial asset or paid to transfer the financial liability in an 
orderly transaction between market participants at the 
measurement date. 

The accounting provisions for fair value measurements 
include a three-level hierarchy for disclosure of assets and 
liabilities recorded at fair value. The classification of assets and 
liabilities within the hierarchy is based on whether the inputs to 
the valuation methodology used for measurement are observable 
or unobservable. Observable inputs reflect market-derived or 
market-based information obtained from independent sources, 
while unobservable inputs reflect our estimates about market 
data. For additional information on fair value levels, see Note 17 
(Fair Values of Assets and Liabilities) to Financial Statements in 
this Report. 

When developing fair value measurements, we maximize the 

use of observable inputs and minimize the use of unobservable 
inputs. When available, we use quoted prices in active markets to 
measure fair value. If quoted prices in active markets are not 
available, fair value measurement is based upon models that use 
primarily market-based or independently sourced market 
parameters, including interest rate yield curves, prepayment 
speeds, option volatilities and currency rates. However, in 
certain cases, when market observable inputs for model-based 
valuation techniques are not readily available, we are required to 
make judgments about assumptions market participants would 
use to estimate fair value. 

The degree of management judgment involved in 

determining the fair value of a financial instrument is dependent 
upon the availability of quoted prices in active markets or 
observable market parameters. For financial instruments with 
quoted market prices or observable market parameters in active 
markets, there is minimal subjectivity involved in measuring fair 
value. When quoted prices and observable data in active markets 
are not fully available, management judgment is necessary to 
estimate fair value. Changes in the market conditions, such as 
reduced liquidity in the capital markets or changes in secondary 
market activities, may reduce the availability and reliability of 
quoted prices or observable data used to determine fair value. 
When significant adjustments are required to price quotes or 
inputs, it may be appropriate to utilize an estimate based 
primarily on unobservable inputs. When an active market for a 
financial instrument does not exist, the use of management 
estimates that incorporate current market participant 
expectations of future cash flows, adjusted for an appropriate 
risk premium, is acceptable. 

We may use third party pricing services and brokers 
(collectively, “pricing vendors”) to obtain fair values (“vendor 

111 

Critical Accounting Policies (continued) 

prices”) which are used to either record the price of an 
instrument or to corroborate internally developed prices. We 
have processes in place to approve such vendors to ensure 
information obtained and valuation techniques used are 
appropriate. Once these vendors are approved to provide pricing 
information, we monitor and review the results to ensure the fair 
values are reasonable and in line with market experience with 
similar asset classes. For certain securities, we may use internal 
traders to price instruments. Where vendor prices are utilized for 
recording the price of an instrument, we determine the most 
appropriate and relevant pricing vendor for each security class 
and obtain a price from that particular pricing vendor for each 
security. 

Determination of the fair value of financial instruments using 

collateralized loan obligations (CLOs), asset-backed securities, 
auction-rate securities, certain derivative contracts such as 
interest rate lock loan commitments on residential MHFS and 
credit default swaps related to collateralized mortgage obligation 
(CMO), CDO and CLO exposures and certain MHFS, certain 
loans, and MSRs. For additional information on how we value 
MSRs refer to the discussion earlier in this section. 

Table 61 presents the summary of the fair value of financial 
instruments recorded at fair value on a recurring basis, and the 
amounts measured using significant Level 3 inputs (before 
derivative netting adjustments). The fair value of the remaining 
assets and liabilities were measured using valuation 
methodologies involving market-based or market-derived 
information (collectively Level 1 and 2 measurements). 

either vendor prices or internally developed prices is subject to 
our internal price validation procedures, which include, but are 
not limited to, one or a combination of the following procedures: 
x 
comparison to pricing vendors (for internally developed 
prices) or to other pricing vendors (for vendor developed 
prices); 
variance analysis of prices; 
corroboration of pricing by reference to other independent 
market data such as secondary broker quotes and relevant 
benchmark indices; 
review of pricing by Company personnel familiar with 
market liquidity and other market-related conditions; and 
investigation of prices on a specific instrument-by-
instrument basis. 

x 
x 

x 

x 

Table 61:  Fair Value Level 3 Summary 

December 31, 2013 

December 31, 2012 

Total 
balance 

Level 3 (1) 

balance  Level 3 (1) 

Total 

($ in billions) 

Assets carried 

at fair value 

$ 

 353.1   

37.2 

358.7 

51.9 

As a percentage 

of total assets

 23  % 

2 

25 

4 

Liabilities carried 

at fair value 

$ 

22.7 

3.7 

22.4 

3.1 

As a percentage of 

total liabilities

 2  %  

* 

2 

* 

For instruments where we utilize vendor prices to record the 

(1)  Before derivative netting adjustments. 

*  Less than 1%. 

price of an instrument, we perform additional procedures. We 
evaluate pricing vendors by comparing prices from one vendor to 
prices of other vendors for identical or similar instruments and 
evaluate the consistency of prices to known market transactions 
when determining the level of reliance to be placed on a 
particular pricing vendor. Methodologies employed, controls in 
place and inputs used by third party pricing vendors are subject 
to additional review when such services are provided. This 
review may consist of, in part, obtaining and evaluating control 
reports issued and pricing methodology materials distributed. 
Significant judgment is required to determine whether 
certain assets measured at fair value are included in Level 2 or 
Level 3. When making this judgment, we consider available 
information, including observable market data, indications of 
market liquidity and orderliness, and our understanding of the 
valuation techniques and significant inputs used. For securities 
in inactive markets, we use a predetermined percentage to 
evaluate the impact of fair value adjustments derived from 
weighting both external and internal indications of value to 
determine if the instrument is classified as Level 2 or Level 3. 
Otherwise, the classification of Level 2 or Level 3 is based upon 
the specific facts and circumstances of each instrument or 
instrument category and judgments are made regarding the 
significance of the Level 3 inputs to the instruments’ fair value 
measurement in its entirety. If Level 3 inputs are considered 
significant, the instrument is classified as Level 3. 

Our financial assets valued using Level 3 measurements 

consist of collateralized debt obligations (CDOs), certain 

112 

See Note 17 (Fair Values of Assets and Liabilities) to Financial 

Statements in this Report for a complete discussion on our fair 
valuation of financial instruments, our related measurement 
techniques and the impact to our financial statements. 

Income Taxes 
We are subject to the income tax laws of the U.S., its states and 
municipalities and those of the foreign jurisdictions in which we 
operate. Our income tax expense consists of current and deferred 
income tax expense. Current income tax expense represents our 
estimated taxes to be paid or refunded for the current period and 
includes income tax expense related to our uncertain tax 
positions. We determine deferred income taxes using the balance 
sheet method. Under this method, the net deferred tax asset or 
liability is based on the tax effects of the differences between the 
book and tax bases of assets and liabilities, and recognizes 
enacted changes in tax rates and laws in the period in which they 
occur. Deferred income tax expense results from changes in 
deferred tax assets and liabilities between periods. Deferred tax 
assets are recognized subject to management’s judgment that 
realization is “more likely than not.” Uncertain tax positions that 
meet the more likely than not recognition threshold are 
measured to determine the amount of benefit to recognize. An 
uncertain tax position is measured at the largest amount of 
benefit that management believes has a greater than 50% 
likelihood of realization upon settlement. Tax benefits not 
meeting our realization criteria represent unrecognized tax 

benefits. Our unrecognized tax benefits on uncertain tax 
positions are reflected in Note 21 (Income Taxes) to Financial 
Statements in this Report. Foreign taxes paid are generally 
applied as credits to reduce federal income taxes payable. We 
account for interest and penalties as a component of income tax 
expense. 

The income tax laws of the jurisdictions in which 

we operate are complex and subject to different interpretations 
by the taxpayer and the relevant government taxing authorities. 
In establishing a provision for income tax expense, we must 
make judgments and interpretations about the application of 
these inherently complex tax laws. We must also make estimates 
about when in the future certain items will affect taxable income 
in the various tax jurisdictions by the government taxing 
authorities, both domestic and foreign. Our interpretations may 
be subjected to review during examination by taxing authorities 
and disputes may arise over the respective tax positions. We 
attempt to resolve these disputes during the tax examination and 
audit process and ultimately through the court systems when 
applicable. 

We monitor relevant tax authorities and revise our estimate of 

accrued income taxes due to changes in income tax laws and 
their interpretation by the courts and regulatory authorities on a 
quarterly basis. Revisions of our estimate of accrued income 
taxes also may result from our own income tax planning and 
from the resolution of income tax controversies. Such revisions 
in our estimates may be material to our operating results for any 
given quarter. 

See Note 21 (Income Taxes) to Financial Statements in this 
Report for a further description of our provision for income taxes 
and related income tax assets and liabilities. 

113 

the criteria are met, a company is permitted to amortize the 
initial investment cost in proportion to and over the same period 
as the total tax benefits the company expects to receive. The 
amortization of the initial investment cost and tax benefits are to 
be recorded in the income tax expense line. The Update also 
requires new disclosures about all investments in qualified 
affordable housing projects regardless of the accounting method 
used. These changes are effective for us in first quarter 2015 with 
retrospective application. Early adoption is permitted. We are 
evaluating the impact this Update will have on our consolidated 
financial statements. 

ASU 2013-11 is expected to eliminate diversity in practice as it 
provides guidance on financial statement presentation of an 
unrecognized tax benefit when a net operating loss (NOL) 
carryforward, a similar tax loss, or a tax credit carryforward 
exists. These changes are effective for us in first quarter 2014 
with prospective application applied to all unrecognized tax 
benefits that exist at the effective date. Early adoption and 
retrospective application are permitted. This Update will not 
have a material effect on our consolidated financial statements. 

ASU 2013-08 amends the scope, measurement and disclosure 
requirements for investment companies. The Update changes 
criteria companies use to assess whether an entity is an 
investment company. In addition, investment companies must 
measure noncontrolling ownership interests in other investment 
companies at fair value rather than using the equity method of 
accounting. This Update also requires new disclosures, including 
information about changes, if any, in an entity’s status as an 
investment company and information about financial support 
provided or contractually required to be provided by an 
investment company to any of its investees. These changes are 
effective for us in first quarter 2014 with prospective application. 
Early adoption is not permitted. The Update will not have a 
material effect on our consolidated financial statements. 

Current Accounting Developments 

The following accounting pronouncements have been issued by 
the FASB but are not yet effective: 
x 

Accounting Standards Update (ASU or Update) 2014-04, 
Receivables – Troubled Debt Restructurings by Creditors 
(Subtopic 310-40) – Reclassification of Residential Real 
Estate Collateralized Consumer Mortgage Loans upon 
Foreclosure 
ASU 2014-01, Investments – Equity Method and Joint 
Ventures (Topic 323): Accounting for Investments in 
Qualified Affordable Housing Projects 
ASU 2013-11, Income Taxes (Topic 740): Presentation of an 
Unrecognized Tax Benefit When a Net Operating Loss 
Carryforward, a Similar Tax Loss, or a Tax Credit 
Carryforward Exists; and 
ASU 2013-08, Financial Services – Investment Companies 
(Topic 946): Amendments to the Scope, Measurement and 
Disclosure Requirements. 

x 

x 

x 

ASU 2014-04 clarifies the timing of when a creditor is 
considered to have taken physical possession of residential real 
estate collateral for a consumer mortgage loan, resulting in the 
reclassification of the loan receivable to real estate owned. A 
creditor has taken physical possession of the property when 
either (1) the creditor obtains legal title through foreclosure, or 
(2) the borrower transfers all interests in the property to the 
creditor via a deed in lieu of foreclosure or a similar legal 
agreement. The Update also requires disclosure of the amount of 
foreclosed residential real estate property held by the creditor 
and the recorded investment in residential real estate mortgage 
loans that are in process of foreclosure. These changes are 
effective for us in first quarter 2015 with prospective application. 
Early adoption is permitted. Our adoption of this guidance will 
not have a material effect on our consolidated financial 
statements. 

ASU 2014-01 amends the criteria a company must meet to elect 
to account for investments in qualified affordable housing 
projects using a method other than the cost or equity methods. If 

114 

Forward-Looking Statements 

This document contains “forward-looking statements” within the 
meaning of the Private Securities Litigation Reform Act of 1995. 
In addition, we may make forward-looking statements in our 
other documents filed or furnished with the SEC, and our 
management may make forward-looking statements orally to 
analysts, investors, representatives of the media and others. 
Forward-looking statements can be identified by words such as 
“anticipates,” “intends,” “plans,” “seeks,” “believes,” “estimates,” 
“expects,” “target,” “projects,” “outlook,” “forecast,” “will,” 
“may,” “could,” “should,” “can” and similar references to future 
periods. In particular, forward-looking statements include, but 
are not limited to, statements we make about: (i) the future 
operating or financial performance of the Company, including 
our outlook for future growth; (ii) our noninterest expense and 
efficiency ratio; (iii) future credit quality and performance, 
including our expectations regarding future loan losses and 
allowance releases; (iv) the appropriateness of the allowance for 
credit losses; (v) our expectations regarding net interest income 
and net interest margin; (vi) loan growth or the reduction or 
mitigation of risk in our loan portfolios; (vii) future capital levels 
and our estimated Common Equity Tier 1 ratio under Basel III 
capital standards; (viii) the performance of our mortgage 
business and any related exposures; (ix) the expected outcome 
and impact of legal, regulatory and legislative developments, as 
well as our expectations regarding compliance therewith; (x) 
future common stock dividends, common share repurchases and 
other uses of capital; (xi) our targeted range for return on assets 
and return on equity; (xii) the outcome of contingencies, such as 
legal proceedings; and (xiii) the Company’s plans, objectives and 
strategies. 

Forward-looking statements are not based on historical facts 
but instead represent our current expectations and assumptions 
regarding our business, the economy and other future 
conditions. Because forward-looking statements relate to the 
future, they are subject to inherent uncertainties, risks and 
changes in circumstances that are difficult to predict. Our actual 
results may differ materially from those contemplated by the 
forward-looking statements. We caution you, therefore, against 
relying on any of these forward-looking statements. They are 
neither statements of historical fact nor guarantees or assurances 
of future performance. While there is no assurance that any list 
of risks and uncertainties or risk factors is complete, important 
factors that could cause actual results to differ materially from 
those in the forward-looking statements include the following, 
without limitation: 
x 

current and future economic and market conditions, 
including the effects of declines in housing prices, high 
unemployment rates, U.S. fiscal debt, budget and tax 
matters, and the overall slowdown in global economic 
growth;  
our capital and liquidity requirements (including under 
regulatory capital standards, such as the Basel III capital 
standards) and our ability to generate capital internally or 
raise capital on favorable terms; 
financial services reform and other current, pending or 
future legislation or regulation that could have a negative 

x 

x 

effect on our revenue and businesses, including the Dodd-
Frank Act and other legislation and regulation relating to 
bank products and services; 
the extent of our success in our loan modification efforts, as 
well as the effects of regulatory requirements or guidance 
regarding loan modifications; 
the amount of mortgage loan repurchase demands that we 
receive and our ability to satisfy any such demands without 
having to repurchase loans related thereto or otherwise 
indemnify or reimburse third parties, and the credit quality 
of or losses on such repurchased mortgage loans; 
negative effects relating to our mortgage servicing and 
foreclosure practices, including our obligations under the 
settlement with the Department of Justice and other federal 
and state government entities, as well as changes in industry 
standards or practices, regulatory or judicial requirements, 
penalties or fines, increased servicing and other costs or 
obligations, including loan modification requirements, or 
delays or moratoriums on foreclosures; 
our ability to realize our efficiency ratio target as part of our 
expense management initiatives, including as a result of 
business and economic cyclicality, seasonality, changes in 
our business composition and operating environment, 
growth in our businesses and/or acquisitions, and 
unexpected expenses relating to, among other things, 
litigation and regulatory matters; 
the effect of the current low interest rate environment or 
changes in interest rates on our net interest income, net 
interest margin and our mortgage originations, mortgage 
servicing rights and mortgages held for sale; 
a recurrence of significant turbulence or disruption in the 
capital or financial markets, which could result in, among 
other things, reduced investor demand for mortgage loans, a 
reduction in the availability of funding or increased funding 
costs, and declines in asset values and/or recognition of 
other-than-temporary impairment on securities held in our 
investment securities portfolio; 
the effect of a fall in stock market prices on our investment 
banking business and our fee income from our brokerage, 
asset and wealth management businesses; 
reputational damage from negative publicity, protests, fines, 
penalties and other negative consequences from regulatory 
violations and legal actions; 
a failure in or breach of our operational or security systems 
or infrastructure, or those of our third party vendors or 
other service providers, including as a result of cyber 
attacks; 
the effect of changes in the level of checking or savings 
account deposits on our funding costs and net interest 
margin; 
fiscal and monetary policies of the Federal Reserve Board; 
and 
the other risk factors and uncertainties described under 
“Risk Factors” in this Report. 

x 

x 

x 

x 

x 

x 

x 

x 

x 

x 

x 

x 

115 

Forward-Looking Statements (continued) 

In addition to the above factors, we also caution that the 
amount and timing of any future common stock dividends or 
repurchases will depend on the earnings, cash requirements and 
financial condition of the Company, market conditions, capital 
requirements (including under Basel capital standards), common 
stock issuance requirements, applicable law and regulations 
(including federal securities laws and federal banking 
regulations), and other factors deemed relevant by the 
Company’s Board of Directors, and may be subject to regulatory 
approval or conditions. 

For more information about factors that could cause actual 

results to differ materially from our expectations, refer to our 

reports filed with the Securities and Exchange Commission, 
including the discussion under “Risk Factors” in this Report, as 
filed with the Securities and Exchange Commission and available 
on its website at www.sec.gov. 

Any forward-looking statement made by us speaks only as of 
the date on which it is made. Factors or events that could cause 
our actual results to differ may emerge from time to time, and it 
is not possible for us to predict all of them. We undertake no 
obligation to publicly update any forward-looking statement, 
whether as a result of new information, future developments or 
otherwise, except as may be required by law. 

Risk Factors 

An investment in the Company involves risk, including the 
possibility that the value of the investment could fall 
substantially and that dividends or other distributions on the 
investment could be reduced or eliminated. We discuss below 
risk factors that could adversely affect our financial results and 
condition, and the value of, and return on, an investment in the 
Company.  

RISKS RELATED TO THE ECONOMY, FINANCIAL 
MARKETS, INTEREST RATES AND LIQUIDITY 

As one of the largest lenders in the U.S. and a provider 
of financial products and services to consumers and 
businesses across the U.S. and internationally, our 
financial results have been, and will continue to be, 
materially affected by general economic conditions, 
particularly unemployment levels and home prices in 
the U.S., and a deterioration in economic conditions or 
in the financial markets may materially adversely affect 
our lending and other businesses and our financial 
results and condition.  We generate revenue from the interest 
and fees we charge on the loans and other products and services 
we sell, and a substantial amount of our revenue and earnings 
comes from the net interest income and fee income that we earn 
from our consumer and commercial lending and banking 
businesses, including our mortgage banking business where we 
currently are the largest mortgage originator in the U.S. These 
businesses have been, and will continue to be, materially affected 
by the state of the U.S. economy, particularly unemployment 
levels and home prices. Although the U.S. economy has 
continued to gradually improve from the depressed levels of 
2008 and early 2009, economic growth has been slow and 
uneven. In addition, the negative effects and continued 
uncertainty stemming from U.S. fiscal and political matters, 
including concerns about deficit levels, taxes and U.S. debt 
ratings, have impacted and may continue to impact the 
continuing global economic recovery. For example, the U.S. 
government experienced a temporary closure in October 2013 
due to the government’s inability to reach a budget agreement, 
and, although a temporary agreement was reached, the risk of 
future closures or even a U.S. government default exists if further 
agreements cannot be achieved. A prolonged period of slow 
growth in the global economy, particularly in the U.S., or any 

116 

deterioration in general economic conditions and/or the 
financial markets resulting from the above matters or any other 
events or factors that may disrupt or dampen the global 
economic recovery, could materially adversely affect our 
financial results and condition. 

The improvement in the U.S. economy as well as higher home 

prices contributed to our strengthened credit performance and 
allowed us to release amounts from our allowance for credit 
losses, however there is no guarantee we will have allowance 
releases in the future. If unemployment levels worsen or if home 
prices fall we would expect to incur elevated charge-offs and 
provision expense from increases in our allowance for credit 
losses. These conditions may adversely affect not only consumer 
loan performance but also commercial and CRE loans, especially 
for those business borrowers that rely on the health of industries 
that may experience deteriorating economic conditions. The 
ability of these and other borrowers to repay their loans may 
deteriorate, causing us, as one of the largest commercial lenders 
and the largest CRE lender in the U.S., to incur significantly 
higher credit losses. In addition, weak or deteriorating economic 
conditions make it more challenging for us to increase our 
consumer and commercial loan portfolios by making loans to 
creditworthy borrowers at attractive yields. Although we have 
significant capacity to add loans to our balance sheet, loan 
demand, especially consumer loan demand, has been soft 
resulting in our retaining a much higher amount of lower 
yielding liquid assets on our balance sheet. If economic 
conditions do not continue to improve or if the economy worsens 
and unemployment rises, which also would likely result in a 
decrease in consumer and business confidence and spending, the 
demand for our credit products, including our mortgages, may 
fall, reducing our interest and noninterest income and our 
earnings. 

A deterioration in business and economic conditions, which 

may erode consumer and investor confidence levels, and/or 
increased volatility of financial markets, also could adversely 
affect financial results for our fee-based businesses, including 
our investment advisory, mutual fund, securities brokerage, 
wealth management, and investment banking businesses. In 
2013, approximately 25% of our revenue was fee income, which 
included trust and investment fees, card fees and other fees. We 
earn fee income from managing assets for others and providing 
brokerage and other investment advisory and wealth 

management services. Because investment management fees are 
often based on the value of assets under management, a fall in 
the market prices of those assets could reduce our fee income. 
Changes in stock market prices could affect the trading activity of 
investors, reducing commissions and other fees we earn from our 
brokerage business. The U.S. stock market experienced all-time 
highs in 2013 and there is no guarantee that those price levels 
will continue. Poor economic conditions and volatile or unstable 
financial markets also can negatively affect our debt and equity 
underwriting and advisory businesses, as well as our trading and 
venture capital businesses. Any deterioration in global financial 
markets and economies, including as a result of any international 
political unrest or disturbances, may adversely affect the 
revenues and earnings of our international operations, 
particularly our global financial institution and correspondent 
banking services. 

For more information, refer to the “Risk Management – 
Asset/Liability Management” and “– Credit Risk Management” 
sections in this Report. 

Changes in interest rates and financial market values 
could reduce our net interest income and earnings, 
including as a result of recognizing losses or OTTI on 
the securities that we hold in our portfolio or trade for 
our customers.  Our net interest income is the interest we earn 
on loans, debt securities and other assets we hold less the 
interest we pay on our deposits, long-term and short-term debt, 
and other liabilities. Net interest income is a measure of both our 
net interest margin – the difference between the yield we earn on 
our assets and the interest rate we pay for deposits and our other 
sources of funding – and the amount of earning assets we hold. 
Changes in either our net interest margin or the amount or mix 
of earning assets we hold could affect our net interest income 
and our earnings. Changes in interest rates can affect our net 
interest margin. Although the yield we earn on our assets and 
our funding costs tend to move in the same direction in response 
to changes in interest rates, one can rise or fall faster than the 
other, causing our net interest margin to expand or contract. Our 
liabilities tend to be shorter in duration than our assets, so they 
may adjust faster in response to changes in interest rates. When 
interest rates rise, our funding costs may rise faster than the 
yield we earn on our assets, causing our net interest margin to 
contract until the asset yield increases. 

The amount and type of earning assets we hold can affect our 
yield and net interest margin. We hold earning assets in the form 
of loans and investment securities, among other assets. As noted 
above, if the economy worsens we may see lower demand for 
loans by creditworthy customers, reducing our net interest 
income and yield. In addition, our net interest income and net 
interest margin can be negatively affected by a prolonged low 
interest rate environment, which as noted below is currently 
being experienced as a result of economic conditions and FRB 
monetary policies, as it may result in us holding short-term lower 
yielding loans and securities on our balance sheet, particularly if 
we are unable to replace the maturing higher yielding assets, 
including the loans in our non-strategic and liquidating loan 
portfolio, with similar higher yielding assets. Increases in 
interest rates, however, may negatively affect loan demand and 

could result in higher credit losses as borrowers may have more 
difficulty making higher interest payments. As described below, 
changes in interest rates also affect our mortgage business, 
including the value of our MSRs. 

Changes in the slope of the “yield curve” – or the spread 
between short-term and long-term interest rates – could also 
reduce our net interest margin. Normally, the yield curve is 
upward sloping, meaning short-term rates are lower than long-
term rates. Because our liabilities tend to be shorter in duration 
than our assets, when the yield curve flattens, as is the case in the 
current interest rate environment, or even inverts, our net 
interest margin could decrease as our cost of funds increases 
relative to the yield we can earn on our assets. 

The interest we earn on our loans may be tied to U.S.-

denominated interest rates such as the federal funds rate while 
the interest we pay on our debt may be based on international 
rates such as LIBOR. If the federal funds rate were to fall without 
a corresponding decrease in LIBOR, we might earn less on our 
loans without any offsetting decrease in our funding costs. This 
could lower our net interest margin and our net interest income. 
We assess our interest rate risk by estimating the effect on 

our earnings under various scenarios that differ based on 
assumptions about the direction, magnitude and speed of 
interest rate changes and the slope of the yield curve. We hedge 
some of that interest rate risk with interest rate derivatives. We 
also rely on the “natural hedge” that our mortgage loan 
originations and servicing rights can provide. 

We generally do not hedge all of our interest rate risk. There 
is always the risk that changes in interest rates could reduce our 
net interest income and our earnings in material amounts, 
especially if actual conditions turn out to be materially different 
than what we assumed. For example, if interest rates rise or fall 
faster than we assumed or the slope of the yield curve changes, 
we may incur significant losses on debt securities we hold as 
investments. To reduce our interest rate risk, we may rebalance 
our investment and loan portfolios, refinance our debt and take 
other strategic actions. We may incur losses when we take such 
actions. 

We hold securities in our investment securities portfolio, 
including U.S. Treasury and federal agency securities and federal 
agency MBS, securities of U.S. states and political subdivisions, 
residential and commercial MBS, corporate debt securities, other 
asset-backed securities and marketable equity securities, 
including securities relating to our venture capital activities. We 
analyze securities held in our investment securities portfolio for 
OTTI on at least a quarterly basis. The process for determining 
whether impairment is other than temporary usually requires 
difficult, subjective judgments about the future financial 
performance of the issuer and any collateral underlying the 
security in order to assess the probability of receiving contractual 
principal and interest payments on the security. Because of 
changing economic and market conditions, as well as credit 
ratings, affecting issuers and the performance of the underlying 
collateral, we may be required to recognize OTTI in future 
periods. Our net income also is exposed to changes in interest 
rates, credit spreads, foreign exchange rates, equity and 
commodity prices in connection with our trading activities, 
which are conducted primarily to accommodate our customers in 

117 

Risk Factors (continued) 

the management of their market price risk, as well as when we 
take positions based on market expectations or to benefit from 
differences between financial instruments and markets. The 
securities held in these activities are carried at fair value with 
realized and unrealized gains and losses recorded in noninterest 
income. As part of our business to support our customers, we 
trade public securities and these securities also are subject to 
market fluctuations with gains and losses recognized in net 
income when realized and periodically include OTTI charges. 
Although we have processes in place to measure and monitor the 
risks associated with our trading activities, including stress 
testing and hedging strategies, there can be no assurance that 
our processes and strategies will be effective in avoiding losses 
that could have a material adverse effect on our financial results. 
The value of our public and private equity investments can 
fluctuate from quarter to quarter. Certain of these investments 
are carried under the cost or equity method, while others are 
carried at fair value with unrealized gains and losses reflected in 
earnings. Earnings from our equity investments may be volatile 
and hard to predict, and may have a significant effect on our 
earnings from period to period. When, and if, we recognize gains 
may depend on a number of factors, including general economic 
and market conditions, the prospects of the companies in which 
we invest, when a company goes public, the size of our position 
relative to the public float, and whether we are subject to any 
resale restrictions. 

Our venture capital investments could result in significant 

OTTI losses for those investments carried under the cost or 
equity method. Our assessment for OTTI is based on a number of 
factors, including the then current market value of each 
investment compared with its carrying value. If we determine 
there is OTTI for an investment, we write-down the carrying 
value of the investment, resulting in a charge to earnings. The 
amount of this charge could be significant. 

For more information, refer to the “Risk Management – 
Asset/Liability Management – Interest Rate Risk”, “– Market 
Risk – Equity Investments”, and “– Market Risk – Trading 
Activities” and the “Balance Sheet Analysis – Investment 
Securities” sections in this Report and Note 5 (Investment 
Securities) to Financial Statements in this Report. 

Effective liquidity management, which ensures that we 
can meet customer loan requests, customer deposit 
maturities/withdrawals and other cash commitments, 
including principal and interest payments on our debt, 
efficiently under both normal operating conditions and 
other unpredictable circumstances of industry or 
financial market stress, is essential for the operation of 
our business, and our financial results and condition 
could be materially adversely affected if we do not 
effectively manage our liquidity.  Our liquidity is essential 
for the operation of our business. We primarily rely on bank 
deposits to be a low cost and stable source of funding for the 
loans we make and the operation of our business. Core customer 
deposits, which include noninterest-bearing deposits, interest-
bearing checking, savings certificates, certain market rate and 
other savings, and certain foreign deposits, have historically 
provided us with a sizeable source of relatively stable and low-

118 

cost funds. In addition to customer deposits, our sources of 
liquidity include investments in our securities portfolio, our 
ability to sell or securitize loans in secondary markets and to 
pledge loans to access secured borrowing facilities through the 
FHLB and the FRB, and our ability to raise funds in domestic 
and international money through capital markets. 

Our liquidity and our ability to fund and run our business 
could be materially adversely affected by a variety of conditions 
and factors, including financial and credit market disruption and 
volatility or a lack of market or customer confidence in financial 
markets in general similar to what occurred during the financial 
crisis in 2008 and early 2009, which may result in a loss of 
customer deposits or outflows of cash or collateral and/or our 
inability to access capital markets on favorable terms. Market 
disruption and volatility could impact our credit spreads, which 
are the amount in excess of the interest rate of U.S. Treasury 
securities, or other benchmark securities, of the same maturity 
that we need to pay to our funding providers. Increases in 
interest rates and our credit spreads could significantly increase 
our funding costs. Other conditions and factors that could 
materially adversely affect our liquidity and funding include a 
lack of market or customer confidence in the Company or 
negative news about the Company or the financial services 
industry generally which also may result in a loss of deposits 
and/or negatively affect our ability to access the capital markets; 
our inability to sell or securitize loans or other assets, and, as 
described below, reductions in one or more of our credit ratings. 
Many of the above conditions and factors may be caused by 
events over which we have little or no control. While market 
conditions have continued to improve since the financial crisis, 
there can be no assurance that significant disruption and 
volatility in the financial markets will not occur in the future. For 
example, the U.S. government’s temporary closure in October 
2013 and continued concerns over the government’s ability to 
reach a budget agreement caused financial market volatility. In 
addition, concerns regarding the potential failure to raise the 
U.S. government debt limit and any associated downgrade of 
U.S. government debt ratings may cause uncertainty and 
volatility as well. A failure to raise the U.S. debt limit in the 
future and/or additional downgrades of the sovereign debt 
ratings of the U.S. government or the debt ratings of related 
institutions, agencies or instrumentalities, as well as other fiscal 
or political events could, in addition to causing economic and 
financial market disruptions, materially adversely affect the 
market value of the U.S. government securities that we hold, the 
availability of those securities as collateral for borrowing, and 
our ability to access capital markets on favorable terms, as well 
as have other material adverse effects on the operation of our 
business and our financial results and condition. 

As noted above, we rely heavily on bank deposits for our 

funding and liquidity. We compete with banks and other 
financial services companies for deposits. If our competitors 
raise the rates they pay on deposits our funding costs may 
increase, either because we raise our rates to avoid losing 
deposits or because we lose deposits and must rely on more 
expensive sources of funding. Higher funding costs reduce our 
net interest margin and net interest income. Checking and 
savings account balances and other forms of customer deposits 

may decrease when customers perceive alternative investments, 
such as the stock market, as providing a better risk/return 
tradeoff. When customers move money out of bank deposits and 
into other investments, we may lose a relatively low cost source 
of funds, increasing our funding costs and negatively affecting 
our liquidity. 

If we are unable to continue to fund our assets through 
customer bank deposits or access capital markets on favorable 
terms or if we suffer an increase in our borrowing costs or 
otherwise fail to manage our liquidity effectively, our liquidity, 
net interest margin, financial results and condition may be 
materially adversely affected. As we did during the financial 
crisis, we may also need, or be required by our regulators, to 
raise additional capital through the issuance of common stock, 
which could dilute the ownership of existing stockholders, or 
reduce or even eliminate our common stock dividend to preserve 
capital or in order to raise additional capital. 

For more information, refer to the “Risk Management – 

Asset/Liability Management” section in this Report. 

Adverse changes in our credit ratings could have a 
material adverse effect on our liquidity, cash flows, 
financial results and condition.  Our borrowing costs and 
ability to obtain funding are influenced by our credit ratings. 
Reductions in one or more of our credit ratings could adversely 
affect our ability to borrow funds and raise the costs of our 
borrowings substantially and could cause creditors and business 
counterparties to raise collateral requirements or take other 
actions that could adversely affect our ability to raise funding. 
Credit ratings and credit ratings agencies’ outlooks are based on 
the ratings agencies’ analysis of many quantitative and 
qualitative factors, such as our capital adequacy, liquidity, asset 
quality, business mix, the level and quality of our earnings, rating 
agency assumptions regarding the probability and extent of 
federal financial assistance or support, and other rating agency 
specific criteria. In addition to credit ratings, our borrowing costs 
are affected by various other external factors, including market 
volatility and concerns or perceptions about the financial 
services industry generally. 

On October 8, 2013, Fitch Ratings affirmed all the ratings of 

the Parent and its rated subsidiaries. On October 25, 2013, 
Standard & Poor’s Ratings Services (S&P) affirmed all the ratings 
of the Parent and its rated subsidiaries, and on 
November 14, 2013, Moody’s Investors Service (Moody’s) 
confirmed all of the ratings of the Parent and its rated 
subsidiaries. This ratings confirmation by Moody’s followed 
completion of their review regarding whether to continue 
incorporating the possibility of federal support in ratings 
applicable to certain bank holding companies in light of recent 
regulatory developments related to the Title II Orderly 
Liquidation Authority of the Dodd-Frank Act. Moody’s decided 
to eliminate any assumption of federal support for the impacted 
holding companies, including the Parent. However, Moody’s also 
concluded that the same regulatory developments were likely to 
reduce the severity of losses for bank holding company creditors 
in the event of default, reflecting the potential benefits of a more 
orderly resolution of bank holding companies and their related 
banks. The net result of these offsetting conclusions was the 

confirmation of our ratings. S&P is likewise reviewing their 
support assumptions for certain bank holding companies in light 
of the same regulatory developments. That review is ongoing and 
S&P has not specified a timeframe for completion of their review. 
There can be no assurance that we will maintain our credit 
ratings and outlooks and that credit ratings downgrades in the 
future would not materially affect our ability to borrow funds and 
borrowing costs. 

Downgrades in our credit ratings also may trigger additional 

collateral or funding obligations which could negatively affect 
our liquidity, including as a result of credit-related contingent 
features in certain of our derivative contracts. Although a one or 
two notch downgrade in our current credit ratings would not be 
expected to trigger a material increase in our collateral or 
funding obligations, a more severe credit rating downgrade of 
our long-term and short-term credit ratings could increase our 
collateral or funding obligations and the effect on our liquidity 
could be material. For information regarding additional 
collateral and funding obligations required of certain derivative 
instruments in the event our credit ratings were to fall below 
investment grade, see Note 16 (Derivatives) to Financial 
Statements in this Report. 

We rely on dividends from our subsidiaries for 
liquidity, and federal and state law can limit those 
dividends.  Wells Fargo & Company, the parent holding 
company, is a separate and distinct legal entity from its 
subsidiaries. It receives a significant portion of its funding and 
liquidity from dividends and other distributions from its 
subsidiaries. We generally use these dividends and distributions, 
among other things, to pay dividends on our common and 
preferred stock and interest and principal on our debt. Federal 
and state laws limit the amount of dividends and distributions 
that our bank and some of our nonbank subsidiaries, including 
our broker-dealer subsidiaries, may pay to our parent holding 
company. Also, our right to participate in a distribution of assets 
upon a subsidiary’s liquidation or reorganization is subject to the 
prior claims of the subsidiary’s creditors. 

For more information, refer to the “Regulation and 

Supervision – Dividend Restrictions” and “– Holding Company 
Structure” sections in our 2013 Form 10-K and to Note 3 (Cash, 
Loan and Dividend Restrictions) and Note 26 (Regulatory and 
Agency Capital Requirements) to Financial Statements in this 
Report. 

RISKS RELATED TO FINANCIAL REGULATORY 
REFORM AND OTHER LEGISLATION AND 
REGULATIONS 

Enacted legislation and regulation, including the Dodd-
Frank Act, as well as future legislation and/or 
regulation, could require us to change certain of our 
business practices, reduce our revenue and earnings, 
impose additional costs on us or otherwise adversely 
affect our business operations and/or competitive 
position.  Our parent company, our subsidiary banks and many 
of our nonbank subsidiaries such as those related to our 
brokerage and mutual fund businesses, are subject to significant 

119 

Risk Factors (continued) 

regulation under state and federal laws in the U.S., as well as the 
applicable laws of the various jurisdictions outside of the U.S. 
where we conduct business. These regulations protect 
depositors, federal deposit insurance funds, consumers, 
investors and the banking and financial system as a whole, not 
necessarily our stockholders. Economic, market and political 
conditions during the past few years have led to a significant 
amount of new legislation and regulation in the U.S. and abroad, 
as well as heightened expectations and scrutiny of financial 
services companies from banking regulators. These laws and 
regulations may affect the manner in which we do business and 
the products and services that we provide, affect or restrict our 
ability to compete in our current businesses or our ability to 
enter into or acquire new businesses, reduce or limit our revenue 
in businesses or impose additional fees, assessments or taxes on 
us, intensify the regulatory supervision of us and the financial 
services industry, and adversely affect our business operations or 
have other negative consequences. 

On July 21, 2010, the Dodd-Frank Act, the most significant 

financial reform legislation since the 1930s, became law. The 
Dodd-Frank Act, among other things, (i) established the 
Financial Stability Oversight Council to monitor systemic risk 
posed by financial firms and imposes additional and enhanced 
FRB regulations, including capital and liquidity requirements, on 
certain large, interconnected bank holding companies such as 
Wells Fargo and systemically significant nonbanking firms 
intended to promote financial stability; (ii) creates a liquidation 
framework for the resolution of covered financial companies, the 
costs of which would be paid through assessments on surviving 
covered financial companies; (iii) makes significant changes to 
the structure of bank and bank holding company regulation and 
activities in a variety of areas, including prohibiting proprietary 
trading and private fund investment activities, subject to certain 
exceptions; (iv) creates a new framework for the regulation of 
over-the-counter derivatives and new regulations for the 
securitization market and strengthens the regulatory oversight of 
securities and capital markets by the SEC; (v) established the 
Consumer Financial Protection Bureau (CFPB) within the FRB, 
which has sweeping powers to administer and enforce a new 
federal regulatory framework of consumer financial regulation; 
(vi) may limit the existing pre-emption of state laws with respect 
to the application of such laws to national banks, makes federal 
pre-emption no longer applicable to operating subsidiaries of 
national banks, and gives state authorities, under certain 
circumstances, the ability to enforce state laws and federal 
consumer regulations against national banks; (vii) provides for 
increased regulation of residential mortgage activities; (viii) 
revised the FDIC's assessment base for deposit insurance by 
changing from an assessment base defined by deposit liabilities 
to a risk-based system based on total assets; (ix) phases out over 
three years beginning January 2013 the Tier 1 capital treatment 
of trust preferred securities; (x) permitted banks to pay interest 
on business checking accounts beginning on July 1, 2011; (xi) 
authorized the FRB under the Durbin Amendment to adopt 
regulations that limit debit card interchange fees received by 
debit card issuers; and (xii) includes several corporate 
governance and executive compensation provisions and 

120 

requirements, including mandating an advisory stockholder vote 
on executive compensation. 

The Dodd-Frank Act and many of its provisions became 
effective in July 2010 and July 2011. However, a number of its 
provisions still require final rulemaking, guidance, and 
interpretation by regulatory authorities. Accordingly, in many 
respects the ultimate impact of the Dodd-Frank Act and its 
effects on the U.S. financial system and the Company still remain 
uncertain. Nevertheless, the Dodd-Frank Act, including current 
and future rules implementing its provisions and the 
interpretation of those rules, could result in a loss of revenue, 
require us to change certain of our business practices, limit our 
ability to pursue certain business opportunities, increase our 
capital requirements and impose additional assessments and 
costs on us and otherwise adversely affect our business 
operations and have other negative consequences. 

Our consumer businesses, including our mortgage, credit 
card and other consumer lending and non-lending businesses, 
may be negatively affected by the activities of the CFPB, which 
has broad rulemaking powers and supervisory authority over 
consumer financial products and services. Although the full 
impact of the CFPB on our businesses is uncertain, the CFPB’s 
activities may increase our compliance costs and require changes 
in our business practices as a result of new regulations and 
requirements which could limit or negatively affect the products 
and services that we currently offer our customers. For example, 
in 2013, the CFPB issued a number of new rules impacting 
residential mortgage lending practices. As a result of greater 
regulatory scrutiny of our consumer businesses, we also may 
become subject to more or expanded regulatory examinations 
and/or investigations, which also could result in increased costs 
and harm to our reputation in the event of a failure to comply 
with the increased regulatory requirements. 

The Dodd-Frank Act’s proposed prohibitions or limitations 
on proprietary trading and private fund investment activities, 
known as the “Volcker Rule,” also may reduce our revenue and 
earnings, although proprietary trading has not been significant 
to our financial results. Rules to implement the requirements of 
the Volcker Rule were first proposed in 2011, and final rules were 
issued in December 2013. Pursuant to an order of the FRB, 
banking entities are required to make good faith planning efforts 
to come into compliance with the Volcker Rule’s restrictions by 
July 21, 2015, subject to potential limited further extensions of 
the compliance period that may be granted at the discretion of 
the FRB. Companies with $50 billion or more in trading assets 
and liabilities such as Wells Fargo will be required to report 
trading metrics beginning June 30, 2014. Under the final rule, 
Wells Fargo will also be subject to enhanced compliance program 
requirements. Because we continue to evaluate the final rule and 
assess its requirements, the ultimate impact of the final Volcker 
Rule on our investment activities, including our venture capital 
business, is uncertain. 

The Dodd-Frank Act also imposes changes on the ABS 
markets by requiring sponsors of ABS to hold at least a 5% 
ownership stake in the ABS. Exemptions from the requirement 
include qualified residential mortgages and FHA/VA loans. 
Federal regulatory agencies have proposed rules to implement 
this credit risk retention requirement, which have only included 

limited exemptions. If adopted as written, the current proposal 
may impact our ability to issue certain ABS or otherwise 
participate in various securitization transactions. 

Money market mutual fund reform is also currently being 
evaluated. The Financial Stability Oversight Council (FSOC) 
released for public comment proposed recommendations for new 
SEC regulations to address the perceived risks that money 
market mutual funds may pose to the financial stability of the 
United States. These proposed recommendations include 
implementation of floating net asset value requirements, 
redemption holdback provisions, and capital buffer requirements 
and would be in addition to regulatory changes with respect to 
money market mutual funds made by the SEC in 2010. The 
FSOC has not yet adopted final recommendations. Following the 
FSOC’s proposals, the SEC issued its own proposed regulatory 
changes that would, among other things, require a floating net 
asset value for prime institutional money market funds, or 
liquidity fees and redemption gates during periods of stress for 
non-governmental money market funds, or a combination of 
both measures. The SEC has not issued final regulations. Until 
final regulations are adopted, the ultimate effect on our business 
and financial results remains uncertain. 

Federal banking regulators also continue to implement the 

provisions of the Dodd-Frank Act addressing the risks to the 
financial system posed by the failure of a systemically important 
financial institution. Pursuant to rules adopted by the FRB and 
the FDIC, Wells Fargo has prepared and filed a resolution plan, a 
so called “living will,” that would facilitate our resolution in the 
event of material distress or failure. If the FRB and FDIC 
determine that our plan is deficient, the Dodd-Frank Act 
authorizes the FRB and FDIC to impose more stringent capital, 
leverage or liquidity requirements on us or restrict our growth or 
activities until we submit a plan remedying the deficiencies. If 
the FRB and FDIC ultimately determine that we have been 
unable to remedy the deficiencies, they could order us to divest 
assets or operations in order to facilitate our orderly resolution 
in the event of our material distress or failure. Our national bank 
subsidiary, Wells Fargo Bank, N.A., is also required to prepare 
and submit a resolution plan to the FDIC under separate 
regulatory authority. 

The Dodd-Frank Act also establishes an orderly liquidation 

process which allows for the appointment of the FDIC as a 
receiver of a systemically important financial institution that is in 
default or in danger of default. The FDIC has issued rules to 
implement its orderly liquidation authority and recently released 
a notice regarding a proposed resolution strategy, known as 
“single point of entry,” designed to resolve a large financial 
institution in a manner that would, among other things, impose 
losses on shareholders and creditors in accordance with statutory 
priorities, without imposing a cost on U.S. taxpayers. 
Implementation of the strategy would require that institutions 
maintain a sufficient amount of available equity and unsecured 
debt to absorb losses and recapitalize operating subsidiaries. 
Other future regulatory initiatives that could significantly 

affect our business include proposals to reform the housing 
finance market in the United States. These proposals, among 
other things, consider winding down the GSEs and reducing or 
eliminating over time the role of the GSEs in guaranteeing 

mortgages and providing funding for mortgage loans, as well as 
the implementation of reforms relating to borrowers, lenders, 
and investors in the mortgage market, including reducing the 
maximum size of a loan that the GSEs can guarantee, phasing in 
a minimum down payment requirement for borrowers, 
improving underwriting standards, and increasing accountability 
and transparency in the securitization process. Congress also 
may consider the adoption of legislation to reform the mortgage 
financing market in an effort to assist borrowers experiencing 
difficulty in making mortgage payments or refinancing their 
mortgages. The extent and timing of any regulatory reform or the 
adoption of any legislation regarding the GSEs and/or the home 
mortgage market, as well as any effect on the Company’s 
business and financial results, are uncertain. 

Any other future legislation and/or regulation, if adopted, 
also could significantly change our regulatory environment and 
increase our cost of doing business, limit the activities we may 
pursue or affect the competitive balance among banks, savings 
associations, credit unions, and other financial services 
companies, and have a material adverse effect on our financial 
results and condition. 

For more information, refer to the “Regulatory Reform” 
section in this Report and the “Regulation and Supervision” 
section in our 2013 Form 10-K. 

Bank regulations, including Basel capital and liquidity 
standards and FRB guidelines and rules, may require 
higher capital and liquidity levels, limiting our ability to 
pay common stock dividends, repurchase our common 
stock, invest in our business or provide loans to our 
customers.  Federal banking regulators continually monitor the 
capital position of banks and bank holding companies. In 
December 2010, the Basel Committee on Banking Supervision 
(BCBS) finalized a set of international guidelines for determining 
regulatory capital known as Basel III. These guidelines are 
designed to address many of the weaknesses identified in the 
previous Basel standards and in the banking sector as 
contributing to the financial crisis of 2008 and 2009 by, among 
other things, increasing minimum capital requirements, 
increasing the quality of capital, increasing the risk coverage of 
the capital framework, increasing liquidity buffers, and 
increasing standards for the supervisory review process and 
public disclosure. When fully phased in, the Basel III guidelines 
require bank holding companies to maintain a minimum ratio of 
Common Equity Tier 1 (CET1) to risk-weighted assets of at least 
7.0%. The BCBS has also proposed certain liquidity coverage and 
funding ratios. The BCBS liquidity framework was initially 
proposed in 2010 and included a liquidity coverage ratio (LCR) 
to measure the stock of high-quality liquid assets to total net cash 
outflows over the next 30 calendar day period. The BCBS 
recently published revisions to the LCR, including revisions to 
the definitions of high quality liquid assets and net cash outflows. 
As originally proposed, the LCR would be introduced on 
January 1, 2015, but the revisions provided for phased-in 
implementation over a four year period beginning 
January 1, 2015, with full phase-in on January 1, 2019. 

In June 2011, the BCBS also proposed additional CET1 

surcharge requirements for global systemically important banks 

121 

Risk Factors (continued) 

(G-SIBs) ranging from 1.0% to 3.5% depending on the bank’s 
systemic importance to be determined based on certain factors. 
This new capital surcharge, which would be phased in beginning 
in January 2016 and become fully effective on January 1, 2019, 
would be in addition to the Basel III 7.0% CET1 requirement 
proposed in December 2010. The Financial Stability Board 
(FSB), in an updated list published in November 2013 based on 
year-end 2012 data, identified the Company as one of 29 G-SIBs 
and provisionally determined that the Company’s surcharge 
would be 1%. The FSB may revise the list of G-SIBs and their 
required surcharges prior to implementation based on additional 
or future data. 

U.S. regulatory authorities have been considering the BCBS 
capital guidelines and related proposals, and in July 2013, U.S. 
banking regulators approved final and interim final rules to 
implement the Basel III capital guidelines for U.S. banks. These 
final capital rules, among other things: 
x 

implement in the United States the Basel III regulatory 
capital reforms including those that revise the definition of 
capital, increase minimum capital ratios, and introduce a 
minimum CET1 ratio of 4.5% and a capital conservation 
buffer of 2.5% (for a total minimum CET 1 ratio of 7.0%) and 
a potential countercyclical buffer of up to 2.5%, which would 
be imposed by regulators at their discretion if it is 
determined that a period of excessive credit growth is 
contributing to an increase in systemic risk; 
require a Tier 1 capital to average total consolidated assets 
ratio of 4% and introduce, for large and internationally 
active bank holding companies (BHCs), a Tier 1 
supplementary leverage ratio of 3% that incorporates off-
balance sheet exposures; 
revise “Basel I” rules for calculating risk-weighted assets to 
enhance risk sensitivity under a standardized approach; 
modify the existing Basel II advanced approaches rules for 
calculating risk-weighted assets to implement Basel III; 
deduct certain assets from CET1, such as deferred tax assets 
that could not be realized through net operating loss carry-
backs, significant investments in non-consolidated financial 
entities, and mortgage servicing rights, to the extent any one 
category exceeds 10% of CET1 or all such items, in the 
aggregate, exceed 15% of CET1; 
eliminate the accumulated other comprehensive income or 
loss filter that applies under risk-based capital rules over a 
five-year phase in period beginning in 2014; and 
comply with the Dodd-Frank Act provision prohibiting the 
reliance on external credit ratings. 

x 

x 

x 

x 

x 

x 

The final capital rules became effective for Wells Fargo in 

January 2014, with certain provisions subject to phase-in 
periods. The final rules did not implement the capital surcharge 
proposals for G-SIBs or the proposed Basel III liquidity 
standards. Federal banking regulators did issue a proposal that 
has not yet been finalized that would enhance the supplementary 
leverage ratio requirements provided in the final capital rules for 
large BHCs like Wells Fargo and their insured depository 
institutions. The proposal would be effective January 1, 2018 and 
would require covered BHCs to maintain a supplementary 
leverage ratio of at least 5% to avoid restrictions on capital 

122 

distributions and discretionary bonus payments and require that 
its insured depository institutions maintain a supplementary 
leverage ratio of 6% to be considered well capitalized. Federal 
banking regulators have indicated additional changes to the 
proposal could be made in light of changes to the Basel III 
leverage framework recently finalized by the BCBS. Federal 
banking regulators have also recently proposed rules 
implementing the Basel III LCR. The U.S. proposal to implement 
the LCR was substantially similar to the LCR agreed to by the 
BCBS, but differed in some respects that may be viewed as a 
stricter version of the LCR, such as proposing a more aggressive 
phase-in period. 

The FRB has indicated it is in the process of considering new 

rules to implement the G-SIB capital surcharge, to address the 
amount of equity and unsecured debt certain large BHCs must 
hold in order to facilitate their orderly resolution, and to address 
risks related to banking organizations that are substantially 
reliant on short-term wholesale funding. The ultimate impact of 
all of these finalized and proposed or contemplated rules on our 
capital and liquidity requirements will depend on final 
rulemaking and regulatory interpretation of the rules as we, 
along with our regulatory authorities, apply the final rules during 
the implementation process. 

As part of its obligation to impose enhanced capital and risk-
management standards on large financial firms pursuant to the 
Dodd-Frank Act, the FRB issued a final capital plan rule that 
became effective December 30, 2011. The final capital plan rule 
requires top-tier BHCs, including the Company, to submit 
annual capital plans for review and to obtain regulatory approval 
before making capital distributions. There can be no assurance 
that the FRB would respond favorably to the Company’s future 
capital plans. The FRB has also finalized a number of regulations 
implementing enhanced prudential requirements for large BHCs 
like Wells Fargo regarding risk-based capital and leverage, risk 
and liquidity management, and stress testing. The FRB has also 
proposed, but not yet finalized, remediation requirements for 
large BHCs experiencing financial distress that would restrict 
capital distributions upon the occurrence of capital, stress test, 
or risk and liquidity management triggers. 

The Basel standards and FRB regulatory capital and liquidity 
requirements may limit or otherwise restrict how we utilize our 
capital, including common stock dividends and stock 
repurchases, and may require us to increase our capital and/or 
liquidity. Any requirement that we increase our regulatory 
capital, regulatory capital ratios or liquidity could require us to 
liquidate assets or otherwise change our business and/or 
investment plans, which may negatively affect our financial 
results. Although not currently anticipated, the proposed Basel 
capital requirements and/or our regulators may require us to 
raise additional capital in the future. Issuing additional common 
stock may dilute the ownership of existing stockholders. 

For more information, refer to the “Capital Management” and 
“Regulatory Reform” sections in this Report and the “Regulation 
and Supervision” section of our 2013 Form 10-K. 

FRB policies, including policies on interest rates, can 
significantly affect business and economic conditions 
and our financial results and condition.  The FRB 

regulates the supply of money in the United States. Its policies 
determine in large part our cost of funds for lending and 
investing and the return we earn on those loans and investments, 
both of which affect our net interest income and net interest 
margin. The FRB’s interest rate policies also can materially affect 
the value of financial instruments we hold, such as debt 
securities and MSRs. In addition, its policies can affect our 
borrowers, potentially increasing the risk that they may fail to 
repay their loans. Changes in FRB policies are beyond our 
control and can be hard to predict. As a result of the FRB’s 
concerns regarding, among other things, continued slow 
economic growth, the FRB recently reaffirmed that it intends to 
keep the target range for the federal funds rate near zero until 
the unemployment rate falls to at least 6.5% and inflation 
expectations remain within FRB targets. However, the FRB has 
indicated that it will consider other factors, such as additional 
labor market and financial market conditions, before deciding to 
increase the federal funds target rate. Although the amount of 
monthly purchases has been tapered recently, the FRB also has 
continued its purchases of U.S. government and mortgage-
backed securities and may take further actions in an effort to 
reduce or maintain low long-term interest rates. As noted above, 
a declining or low interest rate environment and a flattening 
yield curve which may result from the FRB’s actions could 
negatively affect our net interest income and net interest margin 
as it may result in us holding lower yielding loans and 
investment securities on our balance sheet. 

RISKS RELATED TO CREDIT AND OUR MORTGAGE 
BUSINESS 

As one of the largest lenders in the U.S., increased 
credit risk, including as a result of a deterioration in 
economic conditions, could require us to increase our 
provision for credit losses and allowance for credit 
losses and could have a material adverse effect on our 
results of operations and financial condition.  When we 
loan money or commit to loan money we incur credit risk, or the 
risk of losses if our borrowers do not repay their loans. As one of 
the largest lenders in the U.S., the credit performance of our loan 
portfolios significantly affects our financial results and condition. 
As noted above, if the current economic environment were to 
deteriorate, more of our customers may have difficulty in 
repaying their loans or other obligations which could result in a 
higher level of credit losses and provision for credit losses. We 
reserve for credit losses by establishing an allowance through a 
charge to earnings. The amount of this allowance is based on our 
assessment of credit losses inherent in our loan portfolio 
(including unfunded credit commitments). The process for 
determining the amount of the allowance is critical to our 
financial results and condition. It requires difficult, subjective 
and complex judgments about the future, including forecasts of 
economic or market conditions that might impair the ability of 
our borrowers to repay their loans. We might increase the 
allowance because of changing economic conditions, including 
falling home prices and higher unemployment, or other factors. 
For example, the regulatory environment or external factors, 

such as natural disasters, also can influence recognition of credit 
losses in the portfolio and our allowance for credit losses. 

Reflecting the continued improved credit performance in our 

loan portfolios, our provision for credit losses was $2.2 billion 
and $1.8 billion less than net charge-offs in 2013 and 2012, 
respectively, which had a positive effect on our earnings. Given 
current favorable conditions, we continue to expect future 
allowance releases, absent a significant deterioration in the 
economy. While we believe that our allowance for credit losses 
was appropriate at December 31, 2013, there is no assurance that 
it will be sufficient to cover future credit losses, especially if 
housing and employment conditions worsen. In the event of 
significant deterioration in economic conditions, we may be 
required to build reserves in future periods, which would reduce 
our earnings. 

For more information, refer to the “Risk Management – 
Credit Risk Management” and “Critical Accounting Policies – 
Allowance for Credit Losses” sections in this Report. 

We may have more credit risk and higher credit losses 
to the extent our loans are concentrated by loan type, 
industry segment, borrower type, or location of the 
borrower or collateral.  Our credit risk and credit losses can 
increase if our loans are concentrated to borrowers engaged in 
the same or similar activities or to borrowers who as a group may 
be uniquely or disproportionately affected by economic or 
market conditions. We experienced the effect of concentration 
risk in 2009 and 2010 when we incurred greater than expected 
losses in our residential real estate loan portfolio due to a 
housing slowdown and greater than expected deterioration in 
residential real estate values in many markets, including the 
Central Valley California market and several Southern California 
metropolitan statistical areas. As California is our largest 
banking state in terms of loans and deposits, deterioration in real 
estate values and underlying economic conditions in those 
markets or elsewhere in California could result in materially 
higher credit losses. In addition, deterioration in macro-
economic conditions generally across the country could result in 
materially higher credit losses, including for our residential real 
estate loan portfolio. We may experience higher delinquencies 
and higher loss rates as our consumer real estate secured lines of 
credit reach their contractual end of draw period and begin to 
amortize. Additionally, we may experience higher delinquencies 
and higher loss rates as borrowers in our consumer Pick-a-Pay 
portfolio reach their recast trigger, particularly if interest rates 
increase significantly which may cause more borrowers to 
experience a payment increase of more than 7.5% upon recast. 

We are currently the largest CRE lender in the U.S. A 

deterioration in economic conditions that negatively affects the 
business performance of our CRE borrowers, including increases 
in interest rates and/or declines in commercial property values, 
could result in materially higher credit losses and have a material 
adverse effect on our financial results and condition. 

Challenging economic conditions in Europe have increased 

our foreign credit risk. Although our foreign loan exposure 
represented only approximately 6% of our total consolidated 
outstanding loans and 3% of our total assets at 
December 31, 2013, continued European economic difficulties 

123 

Risk Factors (continued) 

could indirectly have a material adverse effect on our credit 
performance and results of operations and financial condition to 
the extent it negatively affects the U.S. economy and/or our 
borrowers who have foreign operations.  

For more information, refer to the “Risk Management – 

Credit Risk Management” section and Note 6 (Loans and 
Allowance for Credit Losses) to Financial Statements in this 
Report. 

We may incur losses on loans, securities and other 
acquired assets of Wachovia that are materially greater 
than reflected in our fair value adjustments.  We 
accounted for the Wachovia merger under the purchase method 
of accounting, recording the acquired assets and liabilities of 
Wachovia at fair value. All PCI loans acquired in the merger were 
recorded at fair value based on the present value of their 
expected cash flows. We estimated cash flows using internal 
credit, interest rate and prepayment risk models using 
assumptions about matters that are inherently uncertain. We 
may not realize the estimated cash flows or fair value of these 
loans. In addition, although the difference between the pre-
merger carrying value of the credit-impaired loans and their 
expected cash flows – the “nonaccretable difference” – is 
available to absorb future charge-offs, we may be required to 
increase our allowance for credit losses and related provision 
expense because of subsequent additional credit deterioration in 
these loans. 

For more information, refer to the “Critical Accounting 
Policies – Purchased Credit-Impaired (PCI) Loans” and “Risk 
Management – Credit Risk Management” sections in this Report.  

Our mortgage banking revenue can be volatile from 
quarter to quarter, including as a result of changes in 
interest rates and the value of our MSRs and MHFS, 
and we rely on the GSEs to purchase our conforming 
loans to reduce our credit risk and provide liquidity to 
fund new mortgage loans.  We were the largest mortgage 
originator and residential mortgage servicer in the U.S. as of 
December 31, 2013, and we earn revenue from fees we receive for 
originating mortgage loans and for servicing mortgage loans. As 
a result of our mortgage servicing business, we have a sizeable 
portfolio of MSRs. An MSR is the right to service a mortgage loan 
– collect principal, interest and escrow amounts – for a fee. We 
acquire MSRs when we keep the servicing rights after we sell or 
securitize the loans we have originated or when we purchase the 
servicing rights to mortgage loans originated by other lenders. 
We initially measure and carry all our residential MSRs using the 
fair value measurement method. Fair value is the present value 
of estimated future net servicing income, calculated based on a 
number of variables, including assumptions about the likelihood 
of prepayment by borrowers. Changes in interest rates can affect 
prepayment assumptions and thus fair value. When interest rates 
fall, borrowers are usually more likely to prepay their mortgage 
loans by refinancing them at a lower rate. As the likelihood of 
prepayment increases, the fair value of our MSRs can decrease. 
Each quarter we evaluate the fair value of our MSRs, and any 
decrease in fair value reduces earnings in the period in which the 
decrease occurs. We also measure at fair value MHFS for which 

124 

an active secondary market and readily available market prices 
exist. In addition, we measure at fair value certain other interests 
we hold related to residential loan sales and securitizations. 
Similar to other interest-bearing securities, the value of these 
MHFS and other interests may be negatively affected by changes 
in interest rates. For example, if market interest rates increase 
relative to the yield on these MHFS and other interests, their fair 
value may fall. 

When rates rise, the demand for mortgage loans usually tends 

to fall, reducing the revenue we receive from loan originations. 
Under the same conditions, revenue from our MSRs can increase 
through increases in fair value. When rates fall, mortgage 
originations usually tend to increase and the value of our MSRs 
usually tends to decline, also with some offsetting revenue effect. 
Even though they can act as a “natural hedge,” the hedge is not 
perfect, either in amount or timing. For example, the negative 
effect on revenue from a decrease in the fair value of residential 
MSRs is generally immediate, but any offsetting revenue benefit 
from more originations and the MSRs relating to the new loans 
would generally accrue over time. It is also possible that, because 
of economic conditions and/or a weak or deteriorating housing 
market, even if interest rates were to fall or remain low, 
mortgage originations may also fall or any increase in mortgage 
originations may not be enough to offset the decrease in the 
MSRs value caused by the lower rates. 

We typically use derivatives and other instruments to hedge 
our mortgage banking interest rate risk. We may not hedge all of 
our risk, and we may not be successful in hedging any of the risk. 
Hedging is a complex process, requiring sophisticated models 
and constant monitoring, and is not a perfect science. We may 
use hedging instruments tied to U.S. Treasury rates, LIBOR or 
Eurodollars that may not perfectly correlate with the value or 
income being hedged. We could incur significant losses from our 
hedging activities. There may be periods where we elect not to 
use derivatives and other instruments to hedge mortgage 
banking interest rate risk. 

We rely on GSEs to purchase mortgage loans that meet their 

conforming loan requirements and on other capital markets 
investors to purchase loans that do not meet those requirements 
– referred to as “nonconforming” loans. During the past few 
years investor demand for nonconforming loans has fallen, 
thereby reducing the liquidity for those loans. In response to the 
reduced liquidity in the capital markets, we may retain more 
nonconforming loans. When we retain a loan not only do we 
forgo fee revenue and keep the credit risk of the loan but we also 
do not receive any sale proceeds that could be used to generate 
new loans. Continued lack of liquidity could limit our ability to 
fund – and thus originate – new mortgage loans, reducing the 
fees we earn from originating and servicing loans. In addition, 
we cannot assure that GSEs will not materially limit their 
purchases of conforming loans, including because of capital 
constraints, or change their criteria for conforming loans (e.g., 
maximum loan amount or borrower eligibility). Each of the GSEs 
is currently in conservatorship, with its primary regulator, the 
Federal Housing Agency acting as conservator. We cannot 
predict if, when or how the conservatorship will end, or any 
associated changes to the GSEs business structure and 
operations that could result. As noted above, there are various 

proposals to reform the housing finance market in the U.S., 
including the role of the GSEs in the housing finance market. The 
extent and timing of any such regulatory reform regarding the 
housing finance market and the GSEs, including whether the 
GSEs will continue to exist in their current form, as well as any 
effect on the Company’s business and financial results, are 
uncertain. 

For more information, refer to the “Risk Management – 
Asset/Liability Management – Mortgage Banking Interest Rate 
and Market Risk” and “Critical Accounting Policies” sections in 
this Report.  

We may be required to repurchase mortgage loans or 
reimburse investors and others as a result of breaches 
in contractual representations and warranties.  We sell 
residential mortgage loans to various parties, including GSEs, 
SPEs that issue private label MBS, and other financial 
institutions that purchase mortgage loans for investment or 
private label securitization. We may also pool FHA-insured and 
VA-guaranteed mortgage loans which back securities guaranteed 
by GNMA. The agreements under which we sell mortgage loans 
and the insurance or guaranty agreements with the FHA and VA 
contain various representations and warranties regarding the 
origination and characteristics of the mortgage loans, including 
ownership of the loan, compliance with loan criteria set forth in 
the applicable agreement, validity of the lien securing the loan, 
absence of delinquent taxes or liens against the property securing 
the loan, and compliance with applicable origination laws. We 
may be required to repurchase mortgage loans, indemnify the 
securitization trust, investor or insurer, or reimburse the 
securitization trust, investor or insurer for credit losses incurred 
on loans in the event of a breach of contractual representations 
or warranties that is not remedied within a period (usually 
90 days or less) after we receive notice of the breach. Contracts 
for mortgage loan sales to the GSEs include various types of 
specific remedies and penalties that could be applied to 
inadequate responses to repurchase requests. Similarly, the 
agreements under which we sell mortgage loans require us to 
deliver various documents to the securitization trust or investor, 
and we may be obligated to repurchase any mortgage loan as to 
which the required documents are not delivered or are defective. 
We may negotiate global settlements in order to resolve a 
pipeline of demands in lieu of repurchasing the loans. We 
establish a mortgage repurchase liability related to the various 
representations and warranties that reflect management’s 
estimate of losses for loans which we have a repurchase 
obligation. Our mortgage repurchase liability represents 
management’s best estimate of the probable loss that we may 
expect to incur for the representations and warranties in the 
contractual provisions of our sales of mortgage loans. Because 
the level of mortgage loan repurchase losses depends upon 
economic factors, investor demand strategies and other external 
conditions that may change over the life of the underlying loans, 
the level of the liability for mortgage loan repurchase losses is 
difficult to estimate and requires considerable management 
judgment. As a result of the uncertainty in the various estimates 
underlying the mortgage repurchase liability, there is a range of 
losses in excess of the recorded mortgage repurchase liability 

that are reasonably possible. The estimate of the range of 
possible loss for representations and warranties does not 
represent a probable loss, and is based on currently available 
information, significant judgment, and a number of assumptions 
that are subject to change. If economic conditions and the 
housing market do not continue to improve or future investor 
repurchase demand and our success at appealing repurchase 
requests differ from past experience, we could continue to have 
increased repurchase obligations and increased loss severity on 
repurchases, requiring material additions to the repurchase 
liability. 

For more information, refer to the “Risk Management – 

Credit Risk Management – Liability for Mortgage Loan 
Repurchase Losses” section in this Report. 

We may be terminated as a servicer or master servicer, 
be required to repurchase a mortgage loan or 
reimburse investors for credit losses on a mortgage 
loan, or incur costs, liabilities, fines and other 
sanctions if we fail to satisfy our servicing obligations, 
including our obligations with respect to mortgage loan 
foreclosure actions.  We act as servicer and/or master 
servicer for mortgage loans included in securitizations and for 
unsecuritized mortgage loans owned by investors. As a servicer 
or master servicer for those loans we have certain contractual 
obligations to the securitization trusts, investors or other third 
parties, including, in our capacity as a servicer, foreclosing on 
defaulted mortgage loans or, to the extent consistent with the 
applicable securitization or other investor agreement, 
considering alternatives to foreclosure such as loan 
modifications or short sales and, in our capacity as a master 
servicer, overseeing the servicing of mortgage loans by the 
servicer. If we commit a material breach of our obligations as 
servicer or master servicer, we may be subject to termination if 
the breach is not cured within a specified period of time 
following notice, which can generally be given by the 
securitization trustee or a specified percentage of security 
holders, causing us to lose servicing income. In addition, we may 
be required to indemnify the securitization trustee against losses 
from any failure by us, as a servicer or master servicer, to 
perform our servicing obligations or any act or omission on our 
part that involves wilful misfeasance, bad faith or gross 
negligence. For certain investors and/or certain transactions, we 
may be contractually obligated to repurchase a mortgage loan or 
reimburse the investor for credit losses incurred on the loan as a 
remedy for servicing errors with respect to the loan. If we have 
increased repurchase obligations because of claims that we did 
not satisfy our obligations as a servicer or master servicer, or 
increased loss severity on such repurchases, we may have a 
significant reduction to net servicing income within mortgage 
banking noninterest income. 

We may incur costs if we are required to, or if we elect to, re-
execute or re-file documents or take other action in our capacity 
as a servicer in connection with pending or completed 
foreclosures. We may incur litigation costs if the validity of a 
foreclosure action is challenged by a borrower. If a court were to 
overturn a foreclosure because of errors or deficiencies in the 
foreclosure process, we may have liability to the borrower and/or 

125 

Risk Factors (continued) 

to any title insurer of the property sold in foreclosure if the 
required process was not followed. These costs and liabilities 
may not be legally or otherwise reimbursable to us, particularly 
to the extent they relate to securitized mortgage loans. In 
addition, if certain documents required for a foreclosure action 
are missing or defective, we could be obligated to cure the defect 
or repurchase the loan. We may incur liability to securitization 
investors relating to delays or deficiencies in our processing of 
mortgage assignments or other documents necessary to comply 
with state law governing foreclosures. The fair value of our MSRs 
may be negatively affected to the extent our servicing costs 
increase because of higher foreclosure costs. We may be subject 
to fines and other sanctions imposed by Federal or state 
regulators as a result of actual or perceived deficiencies in our 
foreclosure practices or in the foreclosure practices of other 
mortgage loan servicers. Any of these actions may harm our 
reputation or negatively affect our residential mortgage 
origination or servicing business. In April 2011, we entered into 
consent orders with the OCC and the FRB following a joint 
interagency horizontal examination of foreclosure processing at 
large mortgage servicers, including the Company. These orders 
incorporate remedial requirements for identified deficiencies 
and require the Company to, among other things, take certain 
actions with respect to our mortgage servicing and foreclosure 
operations, including submitting various action plans to ensure 
that our mortgage servicing and foreclosure operations comply 
with legal requirements, regulatory guidance and the consent 
orders. As noted above, any increase in our servicing costs from 
changes in our foreclosure and other servicing practices, 
including resulting from the consent orders, negatively affects 
the fair value of our MSRs. 

On February 9, 2012, a federal/state settlement was 
announced among the DOJ, HUD, the Department of the 
Treasury, the Department of Veterans Affairs, the Federal Trade 
Commission (FTC), the Executive Office of the U.S. Trustee, the 
Consumer Financial Protection Bureau, a task force of Attorneys 
General representing 49 states, Wells Fargo, and four other 
servicers related to investigations of mortgage industry servicing 
and foreclosure practices. While Oklahoma did not participate in 
the larger settlement, it settled separately with the five servicers 
under a simplified agreement. Under the terms of the larger 
settlement, which will remain in effect for three and a half years 
(subject to a trailing review period) we have agreed to the 
following programmatic commitments, consisting of three 
components totaling approximately $5.3 billion: 
x 
x 
x 

Consumer Relief Program commitment of $3.4 billion 
Refinance Program commitment of $900 million 
Foreclosure Assistance Program of $1 billion 

Additionally and simultaneously, the OCC and FRB 

announced the imposition of civil money penalties of $83 million 
and $87 million, respectively, pursuant to the Consent Orders. 
While still subject to FRB confirmation, we believe the civil 
money obligations were satisfied through payments made under 
the Foreclosure Assistance Program to the federal government 
and participating states for their use to address the impact of 
foreclosure challenges as they determine and which may include 
direct payments to consumers. 

126 

As part of the settlement, the Company was released from 
claims and allegations relating to servicing, modification and 
foreclosure practices; however, the settlement does not release 
the Company from any claims arising out of securitization 
activities, including representations made to investors respecting 
mortgage-backed securities; criminal claims; repurchase 
demands from the GSEs; and inquiries into MERS, among other 
items. Any investigations or litigation relating to any of the 
Company’s mortgage servicing and foreclosure practices that are 
not covered or released by the settlement could result in material 
fines, penalties, equitable remedies, or other enforcement 
actions. 

For more information, refer to the “Risk Management – 
Liability for Mortgage Loan Repurchase Losses” and “– Risks 
Relating to Servicing Activities,” and “Critical Accounting 
Policies – Valuation of Residential Mortgage Servicing Rights” 
sections and Note 14 (Guarantees, Pledged Assets and Collateral) 
and Note 15 (Legal Actions) to Financial Statements in this 
Report. 

Financial difficulties or credit downgrades of mortgage 
and bond insurers may negatively affect our servicing 
and investment portfolios.  Our servicing portfolio includes 
certain mortgage loans that carry some level of insurance from 
one or more mortgage insurance companies. To the extent that 
any of these companies experience financial difficulties or credit 
downgrades, we may be required, as servicer of the insured loan 
on behalf of the investor, to obtain replacement coverage with 
another provider, possibly at a higher cost than the coverage we 
would replace. We may be responsible for some or all of the 
incremental cost of the new coverage for certain loans depending 
on the terms of our servicing agreement with the investor and 
other circumstances, although we do not have an additional risk 
of repurchase loss associated with claim amounts for loans sold 
to third-party investors. Similarly, some of the mortgage loans 
we hold for investment or for sale carry mortgage insurance. If a 
mortgage insurer is unable to meet its credit obligations with 
respect to an insured loan, we might incur higher credit losses if 
replacement coverage is not obtained. For example, in 
October 2011, PMI Mortgage Insurance Co. (PMI), one of our 
providers of mortgage insurance, was seized by its regulator. We 
previously utilized PMI to provide mortgage insurance on certain 
loans originated and held in our portfolio and on loans 
originated and sold to third-party investors. We also hold a small 
amount of residential MBS, which are backed by mortgages with 
a limited amount of insurance provided by PMI. PMI has 
announced that it will pay 50% of insurance claim amounts in 
cash with the rest deferred. Although we do not expect PMI’s 
situation to have a material adverse effect on our financial results 
because of the limited amount of loans and securities held in our 
portfolios with PMI insurance support, we cannot be certain that 
any such future events involving one of our other mortgage 
insurance company providers will not materially adversely affect 
our mortgage business and/or financial results. We also have 
investments in municipal bonds that are guaranteed against loss 
by bond insurers. The value of these bonds and the payment of 
principal and interest on them may be negatively affected by 

financial difficulties or credit downgrades experienced by the 
bond insurers. 

For more information, refer to the “Earnings Performance – 

Balance Sheet Analysis – Investment Securities” and “Risk 
Management – Credit Risk Management– Liability for Mortgage 
Loan Repurchase Losses” sections in this Report. 

OPERATIONAL AND LEGAL RISK 

A failure in or breach of our operational or security 
systems or infrastructure, or those of our third party 
vendors and other service providers, including as a 
result of cyber attacks, could disrupt our businesses, 
result in the disclosure or misuse of confidential or 
proprietary information, damage our reputation, 
increase our costs and cause losses.  As a large financial 
institution that serves over 70 million customers through over 
9,000 locations, 12,000 ATMs, the Internet and other 
distribution channels across the U.S. and internationally, we 
depend on our ability to process, record and monitor a large 
number of customer transactions on a continuous basis. As our 
customer base and locations have expanded throughout the U.S. 
and internationally, and as customer, public, legislative and 
regulatory expectations regarding operational and information 
security have increased, our operational systems and 
infrastructure must continue to be safeguarded and monitored 
for potential failures, disruptions and breakdowns. Our business, 
financial, accounting, data processing systems or other operating 
systems and facilities may stop operating properly or become 
disabled or damaged as a result of a number of factors including 
events that are wholly or partially beyond our control. For 
example, there could be sudden increases in customer 
transaction volume; electrical or telecommunications outages; 
degradation or loss of public internet domain; climate change 
related impacts and natural disasters such as earthquakes, 
tornados, and hurricanes; disease pandemics; events arising 
from local or larger scale political or social matters, including 
terrorist acts; and, as described below, cyber attacks. Although 
we have business continuity plans and other safeguards in place, 
our business operations may be adversely affected by significant 
and widespread disruption to our physical infrastructure or 
operating systems that support our businesses and customers. 

Information security risks for large financial institutions such 

as Wells Fargo have generally increased in recent years in part 
because of the proliferation of new technologies, the use of the 
Internet and telecommunications technologies to conduct 
financial transactions, and the increased sophistication and 
activities of organized crime, hackers, terrorists, activists, and 
other external parties, including foreign state-sponsored parties. 
Those parties also may attempt to fraudulently induce 
employees, customers, or other users of our systems to disclose 
confidential information in order to gain access to our data or 
that of our customers. As noted above, our operations rely on the 
secure processing, transmission and storage of confidential 
information in our computer systems and networks. Our 
banking, brokerage, investment advisory, and capital markets 
businesses rely on our digital technologies, computer and email 
systems, software, and networks to conduct their operations. In 

addition, to access our products and services, our customers may 
use personal smartphones, tablet PC’s, and other mobile devices 
that are beyond our control systems. Although we believe we 
have robust information security procedures and controls, our 
technologies, systems, networks, and our customers’ devices may 
become the target of cyber attacks or information security 
breaches that could result in the unauthorized release, gathering, 
monitoring, misuse, loss or destruction of Wells Fargo’s or our 
customers’ confidential, proprietary and other information, or 
otherwise disrupt Wells Fargo’s or its customers’ or other third 
parties’ business operations. For example, various retailers have 
recently reported they were victims of cyber attacks in which 
large amounts of their customers’ data, including debit and 
credit card information, was obtained. In these situations we 
generally incur costs to replace compromised cards and address 
fraudulent transaction activity affecting our customers. 

Third parties with which we do business or that facilitate our 

business activities, including exchanges, clearing houses, 
financial intermediaries or vendors that provide services or 
security solutions for our operations, could also be sources of 
operational and information security risk to us, including from 
breakdowns or failures of their own systems or capacity 
constraints. 

To date we have not experienced any material losses relating 
to cyber attacks or other information security breaches, but there 
can be no assurance that we will not suffer such losses in the 
future. Our risk and exposure to these matters remains 
heightened because of, among other things, the evolving nature 
of these threats, the prominent size and scale of Wells Fargo and 
its role in the financial services industry, our plans to continue to 
implement our Internet banking and mobile banking channel 
strategies and develop additional remote connectivity solutions 
to serve our customers when and how they want to be served, our 
expanded geographic footprint and international presence, the 
outsourcing of some of our business operations, and the current 
global economic and political environment. For example, Wells 
Fargo and reportedly other financial institutions continue to be 
the target of various evolving and adaptive denial-of-service or 
other cyber attacks as part of what appears to be a coordinated 
effort to disrupt the operations of financial institutions and 
potentially test their cybersecurity capabilities. As a result, 
cybersecurity and the continued development and enhancement 
of our controls, processes and systems designed to protect our 
networks, computers, software and data from attack, damage or 
unauthorized access remain a priority for Wells Fargo. As cyber 
threats continue to evolve, we may be required to expend 
significant additional resources to continue to modify or enhance 
our protective measures or to investigate and remediate any 
information security vulnerabilities. 

Disruptions or failures in the physical infrastructure or 

operating systems that support our businesses and customers, or 
cyber attacks or security breaches of the networks, systems or 
devices that our customers use to access our products and 
services could result in customer attrition, financial losses, the 
inability of our customers to transact business with us, violations 
of applicable privacy and other laws, regulatory fines, penalties 
or intervention, reputational damage, reimbursement or other 
compensation costs, and/or additional compliance costs, any of 

127 

Risk Factors (continued) 

which could materially adversely affect our results of operations 
or financial condition. 

Our framework for managing risks may not be effective 
in mitigating risk and loss to us.  Our risk management 
framework seeks to mitigate risk and loss to us. We have 
established processes and procedures intended to identify, 
measure, monitor, report and analyze the types of risk to which 
we are subject, including liquidity risk, credit risk, market risk, 
interest rate risk, operational risk, legal and compliance risk, and 
reputational risk, among others. However, as with any risk 
management framework, there are inherent limitations to our 
risk management strategies as there may exist, or develop in the 
future, risks that we have not appropriately anticipated or 
identified. In certain instances, we rely on models to measure, 
monitor and predict risks, such as market and interest rate risks, 
however there is no assurance that these models will 
appropriately capture all relevant risks or accurately predict 
future events or exposures. The recent financial and credit crisis 
and resulting regulatory reform highlighted both the importance 
and some of the limitations of managing unanticipated risks, and 
our regulators remain focused on ensuring that financial 
institutions build and maintain robust risk management policies. 
If our risk management framework proves ineffective, we could 
suffer unexpected losses which could materially adversely affect 
our results of operations or financial condition. 

We may incur fines, penalties and other negative 
consequences from regulatory violations, possibly even 
inadvertent or unintentional violations.  We maintain 
systems and procedures designed to ensure that we comply with 
applicable laws and regulations. However, some legal/regulatory 
frameworks provide for the imposition of fines or penalties for 
noncompliance even though the noncompliance was inadvertent 
or unintentional and even though there was in place at the time 
systems and procedures designed to ensure compliance. For 
example, we are subject to regulations issued by the Office of 
Foreign Assets Control (OFAC) that prohibit financial 
institutions from participating in the transfer of property 
belonging to the governments of certain foreign countries and 
designated nationals of those countries. OFAC may impose 
penalties for inadvertent or unintentional violations even if 
reasonable processes are in place to prevent the violations. There 
may be other negative consequences resulting from a finding of 
noncompliance, including restrictions on certain activities. Such 
a finding may also damage our reputation as described below 
and could restrict the ability of institutional investment 
managers to invest in our securities. 

Under the Iran Threat Reduction and Syria Human Rights 
Act of 2012, we are required to make certain disclosures in our 
periodic reports filed with the SEC relating to certain activities 
that we or our worldwide affiliates knowingly engaged in 
involving Iran during the quarterly period covered by the report. 
If we or an affiliate were to engage in a reportable transaction, we 
must also file a separate notice regarding the activity with the 
SEC, which the SEC will make publicly available on its website. 
The SEC will be required to forward the report to the President, 
the Senate Committees on Foreign Relations and Banking, 

128 

Housing and Urban Affairs, and the House of Representatives 
Committees on Foreign Affairs and Financial Services. The 
President will then be required to initiate an investigation into 
the reported activity and within 180 days make a determination 
as to whether to impose sanctions on us. The scope of the 
reporting requirement is broad and covers any domestic or 
foreign entity or person that may be deemed to be an affiliate of 
ours. The potential sanctions and reputational harm for engaging 
in a reportable activity may be significant. 

Negative publicity, including as a result of protests, 
could damage our reputation and business.  Reputation 
risk, or the risk to our business, earnings and capital from 
negative public opinion, is inherent in our business and has 
increased substantially because of the financial crisis and our 
size and profile in the financial services industry. The reputation 
of the financial services industry in general has been damaged as 
a result of the financial crisis and other matters affecting the 
financial services industry, and negative public opinion about the 
financial services industry generally or Wells Fargo specifically 
could adversely affect our ability to keep and attract customers. 
Negative public opinion could result from our actual or alleged 
conduct in any number of activities, including mortgage lending 
practices, servicing and foreclosure activities, corporate 
governance, regulatory compliance, mergers and acquisitions, 
and disclosure, sharing or inadequate protection of customer 
information, and from actions taken by government regulators 
and community or other organizations in response to that 
conduct. Because we conduct most of our businesses under the 
“Wells Fargo” brand, negative public opinion about one business 
could affect our other businesses and also could negatively affect 
our “cross-sell” strategy. The proliferation of social media 
websites utilized by Wells Fargo and other third parties, as well 
as the personal use of social media by our team members and 
others, including personal blogs and social network profiles, also 
may increase the risk that negative, inappropriate or 
unauthorized information may be posted or released publicly 
that could harm our reputation or have other negative 
consequences, including as a result of our team members 
interacting with our customers in an unauthorized manner in 
various social media outlets. 

As a result of the financial crisis, Wells Fargo and other 
financial institutions have been targeted from time to time by 
protests and demonstrations, which have included disrupting the 
operation of our retail banking stores and have resulted in 
negative public commentary about financial institutions, 
including the fees charged for various products and services. 
There can be no assurance that continued protests and negative 
publicity for the Company or large financial institutions 
generally will not harm our reputation and adversely affect our 
business and financial results. 

Risks Relating to Legal Proceedings.  Wells Fargo and 
some of its subsidiaries are involved in judicial, regulatory and 
arbitration proceedings or investigations concerning matters 
arising from our business activities. Although we believe we have 
a meritorious defense in all material significant litigation 
pending against us, there can be no assurance as to the ultimate 

outcome. We establish reserves for legal claims when payments 
associated with the claims become probable and the costs can be 
reasonably estimated. We may still incur legal costs for a matter 
even if we have not established a reserve. In addition, the actual 
cost of resolving a legal claim may be substantially higher than 
any amounts reserved for that matter. The ultimate resolution of 
a pending legal proceeding, depending on the remedy sought and 
granted, could materially adversely affect our results of 
operations and financial condition. 

For more information, refer to Note 15 (Legal Actions) to 

Financial Statements in this Report.  

RISKS RELATED TO OUR INDUSTRY’S COMPETITIVE 
OPERATING ENVIRONMENT  

We face significant and increasing competition in the 
rapidly evolving financial services industry.  We compete 
with other financial institutions in a highly competitive industry 
that is undergoing significant changes as a result of financial 
regulatory reform and increased public scrutiny stemming from 
the financial crisis and continued challenging economic 
conditions. Wells Fargo generally competes on the basis of the 
quality of our customer service, the wide variety of products and 
services that we can offer our customers and the ability of those 
products and services to satisfy our customers’ needs, the pricing 
of our products and services, the extensive distribution channels 
available for our customers, our innovation, and our reputation. 
Continued and increased competition in any one or all of these 
areas may negatively affect our market share and results of 
operations and/or cause us to increase our capital investment in 
our businesses in order to remain competitive. Given the current 
economic, regulatory, and political environment for large 
financial institutions such as Wells Fargo, and possible public 
backlash to bank fees, there is increased competitive pressure to 
provide products and services at current or lower prices. 
Consequently, our ability to reposition or reprice our products 
and services from time to time may be limited and could be 
influenced significantly by the actions of our competitors who 
may or may not charge similar fees for their products and 
services. Any changes in the types of products and services that 
we offer our customers and/or the pricing for those products and 
services could result in a loss of customers and market share and 
could materially adversely affect our results of operations. 
Continued technological advances and the growth of e-

commerce have made it possible for non-depository institutions 
to offer products and services that traditionally were banking 
products, and for financial institutions and other companies to 
provide electronic and internet-based financial solutions, 
including electronic payment solutions. We may not respond 
effectively to these competitive threats from existing and new 
competitors and may be forced to increase our investment in our 
business to modify or adapt our existing products and services or 
develop new products and services to respond to our customers’ 
needs. 

Our “cross-selling” efforts to increase the number of 
products our customers buy from us and offer them all 
of the financial products that fulfill their needs is a key 

part of our growth strategy, and our failure to execute 
this strategy effectively could have a material adverse 
effect on our revenue growth and financial results. 
Selling more products to our customers – “cross-selling” – is 
very important to our business model and key to our ability to 
grow revenue and earnings especially during the current 
environment of slow economic growth and regulatory reform 
initiatives. Many of our competitors also focus on cross-selling, 
especially in retail banking and mortgage lending. This can limit 
our ability to sell more products to our customers or influence us 
to sell our products at lower prices, reducing our net interest 
income and revenue from our fee-based products. It could also 
affect our ability to keep existing customers. New technologies 
could require us to spend more to modify or adapt our products 
to attract and retain customers. Our cross-sell strategy also is 
dependent on earning more business from our Wachovia 
customers, and increasing our cross-sell ratio – or the average 
number of products sold to existing customers – may become 
more challenging and we might not attain our goal of selling an 
average of eight products to each customer. 

Our ability to attract and retain qualified team 
members is critical to the success of our business and 
failure to do so could adversely affect our business 
performance, competitive position and future 
prospects.  The success of Wells Fargo is heavily dependent on 
the talents and efforts of our team members, and in many areas 
of our business, including the commercial banking, brokerage, 
investment advisory, and capital markets businesses, the 
competition for highly qualified personnel is intense. In order to 
attract and retain highly qualified team members, we must 
provide competitive compensation. As a large financial 
institution we may be subject to limitations on compensation by 
our regulators that may adversely affect our ability to attract and 
retain these qualified team members. Some of our competitors 
may not be subject to these same compensation limitations, 
which may further negatively affect our ability to attract and 
retain highly qualified team members. 

RISKS RELATED TO OUR FINANCIAL STATEMENTS 

Changes in accounting policies or accounting 
standards, and changes in how accounting standards 
are interpreted or applied, could materially affect how 
we report our financial results and condition.  Our 
accounting policies are fundamental to determining and 
understanding our financial results and condition. As described 
below, some of these policies require use of estimates and 
assumptions that may affect the value of our assets or liabilities 
and financial results. Any changes in our accounting policies 
could materially affect our financial statements. 

From time to time the FASB and the SEC change the financial 
accounting and reporting standards that govern the preparation 
of our external financial statements. In addition, accounting 
standard setters and those who interpret the accounting 
standards (such as the FASB, SEC, banking regulators and our 
outside auditors) may change or even reverse their previous 
interpretations or positions on how these standards should be 

129 

Risk Factors (continued) 

applied. Changes in financial accounting and reporting standards 
and changes in current interpretations may be beyond our 
control, can be hard to predict and could materially affect how 
we report our financial results and condition. We may be 
required to apply a new or revised standard retroactively or apply 
an existing standard differently, also retroactively, in each case 
potentially resulting in our restating prior period financial 
statements in material amounts. 

Our financial statements are based in part on 
assumptions and estimates which, if wrong, could cause 
unexpected losses in the future, and our financial 
statements depend on our internal controls over 
financial reporting.  Pursuant to U.S. GAAP, we are required 
to use certain assumptions and estimates in preparing our 
financial statements, including in determining credit loss 
reserves, reserves for mortgage repurchases, reserves related to 
litigation and the fair value of certain assets and liabilities, 
among other items. Several of our accounting policies are critical 
because they require management to make difficult, subjective 
and complex judgments about matters that are inherently 
uncertain and because it is likely that materially different 
amounts would be reported under different conditions or using 
different assumptions. For a description of these policies, refer to 
the “Critical Accounting Policies” section in this Report. If 
assumptions or estimates underlying our financial statements 
are incorrect, we may experience material losses. 

Certain of our financial instruments, including trading assets 

and liabilities, investment securities, certain loans, MSRs, 
private equity investments, structured notes and certain 
repurchase and resale agreements, among other items, require a 
determination of their fair value in order to prepare our financial 
statements. Where quoted market prices are not available, we 
may make fair value determinations based on internally 
developed models or other means which ultimately rely to some 
degree on management judgment, and there is no assurance that 
our models will capture or appropriately reflect all relevant 
inputs required to accurately determine fair value. Some of these 
and other assets and liabilities may have no direct observable 
price levels, making their valuation particularly subjective, being 
based on significant estimation and judgment. In addition, 
sudden illiquidity in markets or declines in prices of certain loans 
and securities may make it more difficult to value certain balance 
sheet items, which may lead to the possibility that such 
valuations will be subject to further change or adjustment and 
could lead to declines in our earnings. 

The Sarbanes-Oxley Act of 2002 (Sarbanes-Oxley) requires 
our management to evaluate the Company’s disclosure controls 
and procedures and its internal control over financial reporting 
and requires our auditors to issue a report on our internal 
control over financial reporting. We are required to disclose, in 
our annual report on Form 10-K, the existence of any “material 
weaknesses” in our internal controls. We cannot assure that we 
will not identify one or more material weaknesses as of the end of 
any given quarter or year, nor can we predict the effect on our 
stock price of disclosure of a material weakness. Sarbanes-Oxley 
also limits the types of non-audit services our outside auditors 
may provide to us in order to preserve their independence from 

130 

us. If our auditors were found not to be “independent” of us 
under SEC rules, we could be required to engage new auditors 
and re-file financial statements and audit reports with the SEC. 
We could be out of compliance with SEC rules until new financial 
statements and audit reports were filed, limiting our ability to 
raise capital and resulting in other adverse consequences. 

RISKS RELATED TO ACQUISITIONS 

Acquisitions could reduce our stock price upon 
announcement and reduce our earnings if we overpay 
or have difficulty integrating them.  We regularly explore 
opportunities to acquire companies in the financial services 
industry. We cannot predict the frequency, size or timing of our 
acquisitions, and we typically do not comment publicly on a 
possible acquisition until we have signed a definitive agreement. 
When we do announce an acquisition, our stock price may fall 
depending on the size of the acquisition, the type of business to 
be acquired, the purchase price, and the potential dilution to 
existing stockholders or our earnings per share if we issue 
common stock in connection with the acquisition. 

We generally must receive federal regulatory approvals before 

we can acquire a bank, bank holding company or certain other 
financial services businesses depending on the size of the 
financial services business to be acquired. In deciding whether to 
approve a proposed acquisition, federal bank regulators will 
consider, among other factors, the effect of the acquisition on 
competition and the risk to the stability of the U.S. banking or 
financial system, our financial condition and future prospects 
including current and projected capital ratios and levels, the 
competence, experience, and integrity of management and 
record of compliance with laws and regulations, the convenience 
and needs of the communities to be served, including our record 
of compliance under the Community Reinvestment Act, and our 
effectiveness in combating money laundering. As a result of the 
Dodd-Frank Act and concerns regarding the large size of 
financial institutions such as Wells Fargo, the regulatory process 
for approving acquisitions has become more complex and 
regulatory approvals may be more difficult to obtain. We cannot 
be certain when or if, or on what terms and conditions, any 
required regulatory approvals will be granted. We might be 
required to sell banks, branches and/or business units or assets 
or issue additional equity as a condition to receiving regulatory 
approval for an acquisition. In addition, federal bank regulations 
prohibit FRB regulatory approval of any transaction that would 
create an institution holding more than 10% of total U.S. insured 
deposits, or of any transaction (whether or not subject to FRB 
approval) that would create a financial company with more than 
10% of the liabilities of all financial companies in the U.S. As of 
September 30, 2013, we believe we already held more than 10% 
of total U.S. insured deposits. As a result, our size may limit our 
bank acquisition opportunities in the future. 

Difficulty in integrating an acquired company may cause us 
not to realize expected revenue increases, cost savings, increases 
in geographic or product presence, and other projected benefits 
from the acquisition. The integration could result in higher than 
expected deposit attrition, loss of key team members, disruption 
of our business or the business of the acquired company, or 

otherwise harm our ability to retain customers and team 
members or achieve the anticipated benefits of the acquisition. 
Time and resources spent on integration may also impair our 
ability to grow our existing businesses. Also, the negative effect 
of any divestitures required by regulatory authorities in 
acquisitions or business combinations may be greater than 
expected. Many of the foregoing risks may be increased if the 
acquired company operates internationally or in a geographic 
location where we do not already have significant business 
operations and/or team members. 

Controls and Procedures 

Disclosure Controls and Procedures 

*  *  * 

Any factor described in this Report or in any of our other SEC 

filings could by itself, or together with other factors, adversely 
affect our financial results and condition. Refer to our quarterly 
reports on Form 10-Q filed with the SEC in 2014 for material 
changes to the above discussion of risk factors. There are factors 
not discussed above or elsewhere in this Report that could 
adversely affect our financial results and condition. 

The Company’s management evaluated the effectiveness, as of December 31, 2013, of the Company’s disclosure controls and 
procedures. The Company’s chief executive officer and chief financial officer participated in the evaluation. Based on this evaluation, the 
Company’s chief executive officer and chief financial officer concluded that the Company’s disclosure controls and procedures were 
effective as of December 31, 2013. 

Internal Control Over Financial Reporting 

Internal control over financial reporting is defined in Rule 13a-15(f) promulgated under the Securities Exchange Act of 1934 as a process 
designed by, or under the supervision of, the Company’s principal executive and principal financial officers and effected by the 
Company’s Board, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting 
and the preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles 
(GAAP) and includes those policies and procedures that: 
x 

pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of 
assets of the Company; 
provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in 
accordance with GAAP, and that receipts and expenditures of the Company are being made only in accordance with authorizations 
of management and directors of the Company; and 
provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the 
Company’s assets that could have a material effect on the financial statements. 

x 

x 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Projections of 

any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate. No change occurred during any quarter in 
2013 that has materially affected, or is reasonably likely to materially affect, the Company’s internal control over financial reporting. 
Management’s report on internal control over financial reporting is set forth below and should be read with these limitations in mind. 

Management’s Report on Internal Control over Financial Reporting 
The Company’s management is responsible for establishing and maintaining adequate internal control over financial reporting for the 
Company. Management assessed the effectiveness of the Company’s internal control over financial reporting as of December 31, 2013, 
using the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control – 
Integrated Framework (1992). Based on this assessment, management concluded that as of December 31, 2013, the Company’s internal 
control over financial reporting was effective. 

KPMG LLP, the independent registered public accounting firm that audited the Company’s financial statements included in this 
Annual Report, issued an audit report on the Company’s internal control over financial reporting. KPMG’s audit report appears o n the 
following page. 

131 

      
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Report of Independent Registered Public Accounting Firm 

The Board of Directors and Stockholders 
Wells Fargo & Company: 

We have audited Wells Fargo & Company and Subsidiaries’ (the Company) internal control over financial reporting as of 
December 31, 2013, based on criteria established in Internal Control – Integrated Framework (1992) issued by the Committee of 
Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for maintaining effective 
internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included 
in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on 
the Company’s internal control over financial reporting based on our audit. 

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those 
standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control ov er 
financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over 
financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating ef fectiveness 
of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in 
the circumstances. We believe that our audit provides a reasonable basis for our opinion. 

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of 
financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted acc ounting 
principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the 
maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the 
company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statem ents in 
accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in 
accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding 
prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect 
on the financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections 
of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of 
December 31, 2013, based on criteria established in Internal Control – Integrated Framework (1992) issued by COSO. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the 
consolidated balance sheet of the Company as of December 31, 2013 and 2012, and the related consolidated statements of income, 
comprehensive income, changes in equity, and cash flows for each of the years in the three-year period ended December 31, 2013, and 
our report dated February 26, 2014, expressed an unqualified opinion on those consolidated financial statements. 

San Francisco, California 
February 26, 2014 

132 

Wells Fargo & Company and Subsidiaries 
Consolidated Statement of Income 

(in millions, except per share amounts)

Interest income 
Trading assets 
Investment securities
Mortgages held for sale
Loans held for sale
Loans
Other interest income

Total interest income

Interest expense 
Deposits
Short-term borrowings
Long-term debt
Other interest expense

Total interest expense

Net interest income
Provision for credit losses

Net interest income after provision for credit losses

Noninterest income 
Service charges on deposit accounts
Trust and investment fees
Card fees
Other fees
Mortgage banking
Insurance
Net gains from trading activities
Net gains (losses) on debt securities (1) 
Net gains from equity investments (2)
Lease income
Other

Total noninterest income

Noninterest expense 
Salaries
Commission and incentive compensation
Employee benefits
Equipment
Net occupancy
Core deposit and other intangibles
FDIC and other deposit assessments 
Other

Total noninterest expense

Income before income tax expense
Income tax expense

Net income before noncontrolling interests
Less: Net income from noncontrolling interests

Wells Fargo net income 

Less: Preferred stock dividends and other

Wells Fargo net income applicable to common stock 

Per share information 
Earnings per common share 
Diluted earnings per common share
Dividends declared per common share
Average common shares outstanding
Diluted average common shares outstanding

Year ended December 31, 

 2013 

2012 

2011 

$ 

 1,376 
 8,116 
 1,290 
13 
 35,571 
723 

 47,089 

 1,337 
60 
 2,585 
307 

 4,289 

 42,800 
 2,309 

 40,491 

 5,023 
 13,430 
 3,191 
 4,340 
 8,774 
 1,814 
 1,623 
(29)
 1,472 
 663 
 679 

 40,980 

 15,152 
 9,951 
 5,033 
 1,984 
 2,895 
 1,504 
961 
 11,362 

 48,842 

 32,629 
 10,405 

 22,224 
 346 

$ 

 21,878 

$ 

$ 

 989 

20,889 

3.95 
 3.89 
 1.15 
 5,287.3 
 5,371.2 

1,358 
8,098 
1,825 
41 
36,482 
587 

48,391 

1,727 
79 
3,110 
245 

5,161 

43,230 
7,217 

36,013 

4,683 
11,890 
2,838 
4,519 
11,638 
1,850 
1,707 
 (128) 
1,485 
567 
1,807 

42,856 

14,689 
9,504 
4,611 
2,068 
2,857 
1,674 
1,356 
13,639 

50,398 

28,471 
9,103 

19,368 
471 

18,897 

898 

17,999 

3.40 
3.36 
0.88 
5,287.6 
5,351.5 

1,440 
8,475 
1,644 
58 
37,247 
548 

49,412 

2,275 
80 
3,978 
316 

6,649 

42,763 
7,899 

34,864 

4,280 
11,304 
3,653 
4,193 
7,832 
1,960 
1,014 
54 
1,482 
524 
1,889 

38,185 

14,462 
8,857 
4,348 
2,283 
3,011 
1,880 
1,266 
13,286 

49,393 

23,656 
7,445 

16,211 
342 

15,869 

844 

15,025 

2.85 
2.82 
0.48 
5,278.1 
5,323.4 

(1)  Total other-than-temporary impairment (OTTI) losses (gains) were $39 million, $3 million and $349 million for the year ended December 31, 2013, 2012 and 2011, 

respectively. Of total OTTI, losses of $158 million, $240 million and $423 million were recognized in earnings, and gains of $(119) million, $(237) million and $(74) million 
were recognized as non-credit-related OTTI in other comprehensive income for the year ended December 31, 2013, 2012 and 2011, respectively. 

(2)  Includes OTTI losses of $186 million, $176 million and $288 million for the year ended December 31, 2013, 2012 and 2011, respectively. 

The accompanying notes are an integral part of these statements. 

133 

Wells Fargo & Company and Subsidiaries 
Consolidated Statement of Comprehensive Income 

(in millions)

Wells Fargo net income 

Other comprehensive income (loss), before tax: 

Investment securities: 

Net unrealized gains (losses) arising during the period

Reclassification of net gains to net income

Derivatives and hedging activities: 

Net unrealized gains (losses) arising during the period
Reclassification of net gains on cash flow hedges to net income

Defined benefit plans adjustments: 

Net actuarial gains (losses) arising during the period

Amortization of net actuarial loss, settlements and other to net income

Foreign currency translation adjustments: 

Net unrealized losses arising during the period
Reclassification of net gains to net income

Other comprehensive income (loss), before tax

Income tax (expense) benefit related to other comprehensive income

Other comprehensive income (loss), net of tax

Less: Other comprehensive income (loss) from noncontrolling interests

Year ended December 31, 

 2013 

2012 

2011 

$ 

 21,878 

18,897 

15,869 

 (7,661)

 (285)

 5,143 

 (271) 

(588) 

(696) 

190 
(571) 

(1,079) 

99 

(37) 
-

 52 
 (388) 

 (775) 

144 

 (6) 
 (10) 

 3,889 

 (1,442) 

(2,682) 

1,139 

 2,447 

(1,543) 

4 

(12) 

 (32)
 (296)

 1,533 

 276 

 (44)
 (12)

 (6,521)

 2,524 

 (3,997)

 267 

Wells Fargo other comprehensive income (loss), net of tax

 (4,264)

 2,443 

(1,531) 

Wells Fargo comprehensive income

Comprehensive income from noncontrolling interests

Total comprehensive income 

The accompanying notes are an integral part of these statements. 

 17,614 

 613 

21,340 

14,338 

475 

330 

$ 

 18,227 

21,815 

14,668 

134 

Wells Fargo & Company and Subsidiaries 
Consolidated Balance Sheet 

(in millions, except shares) 

Assets 
Cash and due from banks 

Federal funds sold, securities purchased under resale agreements and other short-term investments
Trading assets

Investment securities: 

Available-for-sale, at fair value

Held-to-maturity, at cost (fair value $12,247 and $0)

Mortgages held for sale (includes $13,879 and $42,305 carried at fair value) (1)

Loans held for sale (includes $1 and $6 carried at fair value) (1)

Loans (includes $5,995 and $6,206 carried at fair value) (1)
Allowance for loan losses

Net loans

Mortgage servicing rights: 
Measured at fair value

Amortized

Premises and equipment, net

Goodwill 

Other assets (includes $1,386 and $0 carried at fair value) (1)

Total assets (2) 

Liabilities 

Noninterest-bearing deposits 

Interest-bearing deposits

Total deposits

Short-term borrowings

Accrued expenses and other liabilities

Long-term debt (includes $0 and $1 carried at fair value) (1)

Total liabilities (3)

Equity 

Wells Fargo stockholders' equity: 

Preferred stock

Common stock – $1-2/3 par value, authorized 9,000,000,000 shares;

 issued 5,481,811,474 shares and 5,481,811,474 shares

Additional paid-in capital

Retained earnings

Cumulative other comprehensive income

Treasury stock – 224,648,769 shares and 215,497,298 shares

Unearned ESOP shares

Total Wells Fargo stockholders' equity

Noncontrolling interests

Total equity

Total liabilities and equity 

December 31, 

2013 

2012 

$ 

 19,919 

 213,793 
 62,813 

21,860 

137,313 
57,482 

 252,007 

235,199 

 12,346 
 16,763 

 133 

-
47,149 

110 

 825,799 
 (14,502)

799,574 
 (17,060) 

 811,297 

782,514 

 15,580 

 1,229 

 9,156 

 25,637 

 86,342 

11,538 

1,160 

9,428 

25,637 

93,578 

$ 

 1,527,015 

 1,422,968 

$ 

 288,117 

 791,060 

288,207 

714,628 

 1,079,177 

 1,002,835 

 53,883 

 69,949 

 152,998 

57,175 

76,668 

127,379 

 1,356,007 

 1,264,057 

 16,267 

12,883 

 9,136 

 60,296 

 92,361 

 1,386 

 (8,104)  

 (1,200)  

 170,142 

 866 

9,136 

59,802 

77,679 

5,650 

 (6,610) 

 (986) 

157,554 

1,357 

 171,008 

158,911 

$ 

 1,527,015 

 1,422,968 

(1)  Parenthetical amounts represent assets and liabilities for which we have elected the fair value option. 
(2)  Our consolidated assets at December 31, 2013 and December 31, 2012, include the following assets of certain variable interest entities (VIEs) that can only be used to settle 

the liabilities of those VIEs: Cash and due from banks, $165 million and $260 million; Trading assets, $162 million and $114 million; Investment Securities, $1.4 billion and 
$2.8 billion; Mortgages held for sale, $38 million and $469 million; Net loans, $6.0 billion and $10.6 billion; Other assets, $347 million and $457 million, and Total assets, 
$8.1 billion and $14.6 billion, respectively. 

(3)  Our consolidated liabilities at December 31, 2013 and December 31, 2012, include the following VIE liabilities for which the VIE creditors do not have recourse to Wells 

Fargo: Short-term borrowings, $29 million and $0 million; Accrued expenses and other liabilities, $90 million and $134 million; Long-term debt, $2.3 billion and $3.5 billion; 
and Total liabilities, $2.4 billion and $3.6 billion, respectively. 

The accompanying notes are an integral part of these statements. 

135 

Wells Fargo & Company and Subsidiaries 
Consolidated Statement of Changes in Equity 

(in millions, except shares) 

Balance December 31, 2010

Balance January 1, 2011
Net income 
Other comprehensive loss, net of tax 
Noncontrolling interests 
Common stock issued
Common stock repurchased (1)
Preferred stock issued to ESOP
Preferred stock released by ESOP 
Preferred stock converted to common shares
Common stock warrants repurchased 
Preferred stock issued
Common stock dividends 
Preferred stock dividends 
Tax benefit from stock incentive compensation 
Stock incentive compensation expense 
Net change in deferred compensation and related plans 

Net change

Balance December 31, 2011

Cumulative effect of fair value election for certain 

residential mortgage servicing rights 

Balance January 1, 2012

Net income 
Other comprehensive income, net of tax 
Noncontrolling interests 
Common stock issued
Common stock repurchased (1)
Preferred stock issued to ESOP
Preferred stock released by ESOP 
Preferred stock converted to common shares
Common stock warrants repurchased 
Preferred stock issued
Common stock dividends 
Preferred stock dividends 
Tax benefit from stock incentive compensation 
Stock incentive compensation expense 
Net change in deferred compensation and related plans 

Net change

Balance December 31, 2012

Pre

ferred 

stock  

Co

mmon 

stock  

Shares 

Amount 

Shares 

 10,185,303 

$ 

 10,185,303 

8,689

8,689

 5,262,283,228 

$ 

 5,262,283,228 

Amount 

8,787 

8,787 

 52,906,564 
 (85,779,031) 

 1,200,000 

1,200 

 (959,623) 

(959)

 33,200,875 

 25,010 

2,501 

88 

56 

 265,387 

2,742

 328,408 

144 

 10,450,690 

$ 

11,431

 5,262,611,636 

$ 

8,931 

 10,450,690 

11,431

 5,262,611,636 

8,931 

 940,000 

940 

 97,267,538 
 (119,586,873) 

162 

 (887,825) 

(888)

 26,021,875 

43 

 56,000 

1,400 

 108,175 

1,452

 3,702,540 

205 

 10,558,865 

$ 

12,883

 5,266,314,176 

$ 

9,136 

(1)  For the year ended December 31, 2012, includes $200 million related to a private forward repurchase transaction entered into in fourth quarter 2012 that settled in first 
quarter 2013 for 6 million shares of common stock. For the year ended December 31, 2011, includes $150 million related to a private forward repurchase transaction 
entered into in fourth quarter 2011 that settled in first quarter 2012 for 6 million shares of common stock. 

The accompanying notes are an integral part of these statements. 

(continued on following pages) 

136 

Additional
paid-in
capital
53,426 

 53,426

Retained
 earnings 
51,918 

 51,918
15,869 

co

Cumulative
other
mprehensive 
income 
4,738 

 4,738

(1,531) 

Wells Fargo stockholders' equity

Treasury
stock 
(487) 

 (487)

(2,266) 

Unearned
ESOP
shares 
(663) 

 (663)

(1,302) 
1,039 

 (37) 
 1,208 
 (150) 
 102 
 (80) 
903 
 (2) 

 21 

 78 
529 
 (41) 

 2,531

55,957 

 55,957 

 (16) 
 2,326 
 (50) 
 88 
 (80) 
845 
 (1) 
 (23) 
 55 

 230 
560 
 (89) 

 3,845 

 59,802 

(2,558) 
(844) 

 12,467

64,385 

2 

64,387 

18,897 

(4,713) 
(892) 

 (1,531)

3,207 

9 

 (2,257)

(2,744) 

 (263)

(926) 

3,207 

(2,744) 

(926) 

2,443 

(3,868) 

(1,028) 
968 

13,292 

77,679 

2,443 

5,650 

2 

(3,866) 

(6,610) 

(60) 

(986) 

Total 
Wells Fargo 
stockholders'
equity 
126,408 

 126,408
15,869 
(1,531) 
(37) 
1,296 
(2,416) 

-
959 
-
(2) 
2,501 
(2,537) 
(844) 
78 
529 
(32) 

 13,833

140,241 

2 

140,243 

18,897 
2,443 
(16) 
2,488 
(3,918) 

-
888 
-
(1) 
1,377 
(4,658) 
(892) 
230 
560 
(87) 

17,311 

157,554 

Noncontrolling
interests 
1,481 

 1,481
342 
(12) 
(365) 

 (35)

1,446 

1,446 

471 
4 
(564) 

(89) 

1,357 

Total 
equity 
127,889

 127,889 
16,211 
(1,543)
(402)
1,296
(2,416)
-
959 
-
(2) 

2,501
(2,537) 
(844)
78 
529 
(32)

 13,798 

141,687 

2

141,689 

19,368 
2,447
(580)
2,488
(3,918)
-
888 
-
(1)
1,377
(4,658) 
(892)
230 
560 
(87)

17,222

158,911 

137 

 
 
 
 
 
 
 
 
 
 
 
(continued from previous pages) 

Wells Fargo & Company and Subsidiaries 
Consolidated Statement of Changes in Equity 

(in millions, except shares) 
Balance December 31, 2012

Balance January 1, 2013
Net income 
Other comprehensive loss, net of tax 
Noncontrolling interests 
Common stock issued 
Common stock repurchased (1) 
Preferred stock issued to ESOP
Preferred stock released by ESOP 
Preferred stock converted to common shares
Common stock warrants repurchased 
Preferred stock issued 
Common stock dividends 
Preferred stock dividends 
Tax benefit from stock incentive compensation 
Stock incentive compensation expense 
Net change in deferred compensation and related plans 

Net change

Balance December 31, 2013

Shares 
 10,558,865 

 10,558,865 

Preferred stock  

$ 

Amount 
 12,883   

 12,883   

Common stock  

Shares
 5,266,314,176 

 5,266,314,176 

  Amount 
 9,136 

$ 

 9,136 

 89,392,517 
 (124,179,383) 

 1,200,000 

 1,200   

 (1,005,270)

 (1,006)

 25,635,395 

 127,600 

 3,190   

 322,330 

 3,384   

 (9,151,471)

 -

 10,881,195 

$ 

 16,267   

 5,257,162,705 

$ 

 9,136 

(1)  For the year ended December 31, 2013, includes $500 million related to a private forward repurchase transaction entered into in fourth quarter 2013 that is expected to 

settle in first quarter 2014 for an estimated 11 million shares of common stock. See Note 1 for additional information. 

The accompanying notes are an integral part of these statements. 

138 

Cumulative 
other 
comprehensive  
income 

Treasury 
stock  

Wells Fargo stockholders' equity 
Total 
Wells Fargo 
stockholders' 
equity 

Unearned 
ESOP 
shares 

Noncontrolling 
interests 

Total  

equity

Retained 
earnings 

 77,679 

 77,679 
 21,878 

 (10)

 (6,169)  
 (1,017)  

Additional 
paid-in 
capital 

 59,802 

 59,802 

 28
 (2)
 (300)
 108 
 (88)
191 

 (45)
 83

 269 
725 
 (475)

 494 

 60,296 

 5,650 

 5,650 

 (6,610)

 (6,610)

 (986)

 (986)

 (4,264) 

 2,745 
 (5,056)

815 

 (1,308)

 1,094   

 1,357 

 1,357 
346 
 267
 (1,104)  

 157,554   

 157,554   
 21,878   
 (4,264)
 28
 2,733   

 (5,356)
 -

 1,006   

-
	-
 3,145
 (6,086)
 (1,017)
269 
725 
 (473)

 14,682 

 92,361 

 (4,264)

 1,386 

 2 

 (1,494)

 (8,104)

 (214)

 (1,200)

 12,588   

 170,142   

 (491)

866 

 158,911 

 158,911 
 22,224 
 (3,997)
 (1,076)
 2,733 
 (5,356)
-
 1,006 
-
-
 3,145
 (6,086)
 (1,017)
269 
725 
 (473)

 12,097 

 171,008 

139 

	
Wells Fargo & Company and Subsidiaries 
Consolidated Statement of Cash Flows 

(in millions)
Cash flows from operating activities: 
Net income before noncontrolling interests 
Adjustments to reconcile net income to net cash provided by operating activities: 

Provision for credit losses
Changes in fair value of MSRs, MHFS and LHFS carried at fair value
Depreciation and amortization
Other net losses (gains)
Stock-based compensation
Excess tax benefits related to stock incentive compensation

Originations of MHFS
Proceeds from sales of and principal collected on mortgages originated for sale
Originations of LHFS
Proceeds from sales of and principal collected on LHFS
Purchases of LHFS
Net change in: 

Trading assets
Deferred income taxes 
Accrued interest receivable
Accrued interest payable
Other assets
Other accrued expenses and liabilities

Net cash provided by operating activities

Cash flows from investing activities: 
Net change in: 

 2013 

Year ended December 31, 
2011 

2012 

$

 22,224 

19,368 

16,211 

 2,309 
 (3,229)
 3,293 
 (9,384)
 1,920 
 (271)
 (317,054)
 311,431 
 -
 575 
 (291)

 43,638 
 4,977 
 (13)
 (32)
 4,693 
 (7,145)
 57,641 

7,217 
 (2,307) 
2,807 
 (3,661) 
1,698 
 (226) 
 (483,835) 
421,623 
 (15) 
9,383 
 (7,975) 

105,440 
 (1,297) 
 293 
 (84) 
2,064 
 (11,953) 
58,540 

7,899 
(295) 
2,208 
3,273 
1,488 
(79) 
(345,099) 
298,524 
(5) 
11,833 
(11,723) 

35,149 
3,573 
(401) 
(362) 
(11,529) 
3,000 
13,665 

Federal funds sold, securities purchased under resale agreements 

and other short-term investments

 (78,184)

 (92,946) 

36,270 

Available-for-sale securities: 

Sales proceeds
Prepayments and maturities
Purchases  

Held-to-maturity securities: 
Paydowns and maturities
Purchases  

Nonmarketable equity investments: 

Sales proceeds
Purchases

Loans: 

Loans originated by banking subsidiaries, net of principal collected
Proceeds from sales (including participations) of loans originated for investment
Purchases (including participations) of loans
Principal collected on nonbank entities’ loans
Loans originated by nonbank entities 

Net cash paid for acquisitions
Proceeds from sales of foreclosed assets and short sales
Net cash from purchases and sales of MSRs
Other, net 

Net cash used by investing activities

Cash flows from financing activities: 
Net change in: 
Deposits
Short-term borrowings

Long-term debt: 

Proceeds from issuance
Repayment
Preferred stock: 

Proceeds from issuance
Cash dividends paid

Common stock: 

Proceeds from issuance
Repurchased
Cash dividends paid

Common stock warrants repurchased 
Excess tax benefits related to stock incentive compensation
Net change in noncontrolling interests
Other, net 

Net cash provided by financing activities
Net change in cash and due from banks

Cash and due from banks at beginning of year
Cash and due from banks at end of year 

Supplemental cash flow disclosures: 

Cash paid for interest 
Cash paid for income taxes

The accompanying notes are an integral part of these statements. See Note 1 for noncash activities. 

140 

5,210 
59,712 
 (64,756) 

23,062 
52,618 
(121,235) 

 2,837 
 50,737 
 (89,474)

 30 
 (5,782)

 2,577 
 (3,273)

 (43,744)
 7,694 
 (11,563)
 19,955 
 (17,311)
 -
 11,021 
 407 
581 
 (153,492)

-
 -

2,279
 (2,619)

 (53,381)
6,811 
 (9,040)
25,080
 (23,555)
 (4,322) 
12,690
116 
 (1,169)
 (139,890) 

 76,342 
 (3,390)

82,762 
 7,699 

 53,227 
 (25,423)

27,695 
 (28,093) 

 3,145 
 (1,017)

 2,224 
 (5,356)
 (5,953)
-
 271 
 (296)
136 
 93,910 
 (1,941)
 21,860 
19,919 

 4,321 
 7,132 

$ 

$

1,377 
 (892) 

2,091 
 (3,918) 
 (4,565) 
 (1) 
226 
 (611) 

-
83,770 
 2,420 
19,440 
21,860 

5,245 
8,024 

-
-

 2,424 
 (2,656) 

 (38,526) 
6,555 
 (8,878) 
 9,782 
 (7,522) 
 (353) 
 13,495 
 (155) 
 75 
(35,044) 

72,128 
(6,231) 

11,687 
(50,555) 

2,501 
(844) 

1,296 
(2,416) 
(2,537) 
(2) 
79 
(331) 

-
24,775 
3,396 
16,044 
19,440 

7,011 
4,875 

See the Glossary of Acronyms at the end of this Report for terms used throughout the Financial Statements and related Notes. 

Note 1:  Summary of Significant Accounting Policies 

Wells Fargo & Company is a diversified financial services 
company. We provide banking, insurance, trust and 
investments, mortgage banking, investment banking, retail 
banking, brokerage, and consumer and commercial finance 
through banking stores, the internet and other distribution 
channels to consumers, businesses and institutions in all 
50 states, the District of Columbia, and in foreign countries. 
When we refer to “Wells Fargo,” “the Company,” “we,” “our” or 
“us,” we mean Wells Fargo & Company and Subsidiaries 
(consolidated). Wells Fargo & Company (the Parent) is a 
financial holding company and a bank holding company. 

Our accounting and reporting policies conform with U.S. 
generally accepted accounting principles (GAAP) and practices 
in the financial services industry. To prepare the financial 
statements in conformity with GAAP, management must make 
estimates based on assumptions about future economic and 
market conditions (for example, unemployment, market 
liquidity, real estate prices, etc.) that affect the reported amounts 
of assets and liabilities at the date of the financial statements and 
income and expenses during the reporting period and the related 
disclosures. Although our estimates contemplate current 
conditions and how we expect them to change in the future, it is 
reasonably possible that actual conditions could be worse than 
anticipated in those estimates, which could materially affect our 
results of operations and financial condition. Management has 
made significant estimates in several areas, including allowance 
for credit losses and purchased credit-impaired (PCI) loans 
(Note 6), valuations of residential mortgage servicing rights 
(MSRs) (Notes 8 and 9) and financial instruments (Note 17), 
liability for mortgage loan repurchase losses (Note 9) and 
income taxes (Note 21). Actual results could differ from those 
estimates. 

Accounting Standards Adopted in 2013 
In first quarter 2013, we adopted the following new accounting 
guidance: 
x 

Accounting Standards Update (ASU or Update) 2011-11, 
Disclosures about Offsetting Assets and Liabilities; 
ASU 2013-01, Clarifying the Scope of Disclosures about 
Offsetting Assets and Liabilities; and 
ASU 2013-02, Reporting of Amounts Reclassified Out of 
Accumulated Other Comprehensive Income. 

x 

x 

ASU 2011-11 expands the disclosure requirements for certain 
financial instruments and derivatives that are subject to 
enforceable master netting agreements or similar arrangements. 
The disclosures are required regardless of whether the 
instruments have been offset (or netted) in the balance sheet. 
Under ASU 2011-11, companies must describe the nature of 
offsetting arrangements and provide quantitative information 
about those agreements, including the gross and net amounts of 
financial instruments that are recognized on the balance sheet. 
In January 2013, the FASB issued ASU 2013-01, which clarifies 
the scope of ASU 2011-11 by limiting the disclosures to 

derivatives, repurchase agreements, and securities lending 

transactions to the extent they are subject to an enforceable 

master netting or similar arrangement. We adopted this
 
guidance in first quarter 2013 with retrospective application.
 
These Updates did not affect our consolidated financial results 

since they amend only the disclosure requirements for offsetting 

financial instruments. See Notes 14 and 16 for the new 

disclosures.
 

ASU 2013-02 requires companies to disclose the effect on net
 
income line items from significant amounts reclassified out of
 
accumulated other comprehensive income (OCI) and entirely
 
into net income. If reclassifications are partially or entirely 

capitalized on the balance sheet, then companies must provide a
 
cross-reference to disclosures that provide information about the 

effect of the reclassifications. We adopted this guidance in first 

quarter 2013 with retrospective application. This Update did not 

affect our consolidated financial results as it amends only the
 
disclosure requirements for accumulated other comprehensive
 
income. See Note 23 for expanded disclosures on reclassification 

adjustments.
 

In third quarter 2013, we adopted the following new accounting 

guidance: 

x  ASU 2013-10, Derivatives and Hedging (Topic 815):
 

Inclusion of the Fed Funds Effective Swap Rate (or 
Overnight Index Swap Rate) as a Benchmark Interest Rate 
for Hedge Accounting Purposes 

ASU 2013-10 permits the Fed Funds Effective Swap Rate 
(Overnight Index Swap Rate) to be used as a U.S. benchmark 
interest rate for hedge accounting purposes, in addition to 
LIBOR and U.S. Treasury. The Update also removes the 
restriction on using different benchmark rates for similar 
hedges. Our adoption of this guidance with prospective 
application did not affect our consolidated financial statements. 

Consolidation 
Our consolidated financial statements include the accounts of 
the Parent and our majority-owned subsidiaries and variable 
interest entities (VIEs) (defined below) in which we are the 
primary beneficiary. Significant intercompany accounts and 
transactions are eliminated in consolidation. When we have 
significant influence over operating and financing decisions for a 
company but do not own a majority of the voting equity 
interests, we account for the investment using the equity method 
of accounting (we recognize a proportionate share of the 
company’s earnings). If we do not have significant influence, we 
recognize the investment at cost except for (1) marketable equity 
securities, which we recognize at fair value with changes in fair 
value included in OCI, and (2) nonmarketable equity 
investments for which we have elected the fair value option. 
Investments accounted for under the equity or cost method are 
included in other assets. 

141 

Note 1:  Summary of Significant Accounting Policies (continued) 

We are a variable interest holder in certain special-purpose 

entities (SPEs) in which equity investors do not have the 
characteristics of a controlling financial interest or where the 
entity does not have enough equity at risk to finance its activities 
without additional subordinated financial support from other 
parties (referred to as VIEs). Our variable interest arises from 
contractual, ownership or other monetary interests in the entity, 
which change with fluctuations in the fair value of the entity's 
net assets. We consolidate a VIE if we are the primary 
beneficiary, defined as the party that has both the power to 
direct the activities that most significantly impact the VIE and a 
variable interest that could potentially be significant to the VIE. 
To determine whether or not a variable interest we hold could 
potentially be significant to the VIE, we consider both qualitative 
and quantitative factors regarding the nature, size and form of 
our involvement with the VIE. We assess whether or not we are 
the primary beneficiary of a VIE on an on-going basis. 

Cash and Due From Banks 
Cash and cash equivalents include cash on hand, cash items in 
transit, and amounts due from the Federal Reserve Bank and 
other depository institutions. 

Trading Assets 
Trading assets are primarily securities, including corporate debt, 
U.S. government agency obligations and other securities that we 
acquire for short-term appreciation or other trading purposes, 
and the fair value of derivatives primarily held for customer 
accommodation purposes or risk mitigation and hedging. 
Interest-only strips and other retained interests in 
securitizations that can be contractually prepaid or otherwise 
settled in a way that the holder would not recover substantially 
all of its recorded investment are classified as trading assets. 
Trading assets are carried at fair value, with interest and 
dividend income recorded in interest income and realized and 
unrealized gains and losses recorded in noninterest income. 
Periodic cash settlements on derivatives and other trading assets 
are recorded in noninterest income. 

Investments 
AVAILABLE-FOR-SALE SECURITIES  Debt securities that we 
might not hold until maturity and marketable equity securities 
are classified as available-for-sale securities and reported at fair 
value. Unrealized gains and losses, after applicable income taxes, 
are reported in cumulative OCI. 

We conduct other-than-temporary impairment (OTTI) 
analysis on a quarterly basis or more often if a potential loss-
triggering event occurs. The initial indicator of OTTI for both 
debt and equity securities is a decline in fair market value below 
the amount recorded for an investment and the severity and 
duration of the decline. 

For a debt security for which there has been a decline in the 
fair value below amortized cost basis, we recognize OTTI if we 
(1) have the intent to sell the security, (2) it is more likely than 
not that we will be required to sell the security before recovery of 
its amortized cost basis, or (3) we do not expect to recover the 
entire amortized cost basis of the security. 

142 

Estimating recovery of the amortized cost basis of a debt 
security is based upon an assessment of the cash flows expected 
to be collected. If the present value of cash flows expected to be 
collected, discounted at the security’s effective yield, is less than 
amortized cost, OTTI is considered to have occurred. In 
performing an assessment of the cash flows expected to be 
collected, we consider all relevant information including: 
x 

the length of time and the extent to which the fair value has 
been less than the amortized cost basis; 
the historical and implied volatility of the fair value of the 
security; 
the cause of the price decline, such as the general level of 
interest rates or adverse conditions specifically related to 
the security, an industry or a geographic area; 
the issuer's financial condition, near-term prospects and 
ability to service the debt; 
the payment structure of the debt security and the 
likelihood of the issuer being able to make payments that 
increase in the future; 
for asset-backed securities, the credit performance of the 
underlying collateral, including delinquency rates, level of 
non-performing assets, cumulative losses to date, collateral 
value and the remaining credit enhancement compared with 
expected credit losses; 
any change in rating agencies' credit ratings at evaluation 
date from acquisition date and any likely imminent action; 
independent analyst reports and forecasts, sector credit 
ratings and other independent market data; and  
recoveries or additional declines in fair value subsequent to 
the balance sheet date. 

x 

x 

x 

x 

x 

x 

x 

x 

If we intend to sell the security, or if it is more likely than not 
we will be required to sell the security before recovery, an OTTI 
write-down is recognized in earnings equal to the entire 
difference between the amortized cost basis and fair value of the 
security. For debt securities that are considered other-than-
temporarily impaired that we do not intend to sell or it is more 
likely than not that we will not be required to sell before 
recovery, the OTTI write-down is separated into an amount 
representing the credit loss, which is recognized in earnings, and 
the amount related to all other factors, which is recognized in 
OCI. The measurement of the credit loss component is equal to 
the difference between the debt security's amortized cost basis 
and the present value of its expected future cash flows 
discounted at the security's effective yield. The remaining 
difference between the security’s fair value and the present value 
of future expected cash flows is due to factors that are not credit-
related and, therefore, is recognized in OCI. We believe that we 
will fully collect the carrying value of securities on which we have 
recorded a non-credit-related impairment in OCI. 

We hold investments in perpetual preferred securities (PPS) 

that are structured in equity form, but have many of the 
characteristics of debt instruments, including periodic cash flows 
in the form of dividends, call features, ratings that are similar to 
debt securities and pricing like long-term callable bonds. 

Because of the hybrid nature of these securities, we evaluate 
PPS for OTTI using a model similar to the model we use for debt 
securities as described above. Among the factors we consider in 

our evaluation of PPS are whether there is any evidence of 
deterioration in the credit of the issuer as indicated by a decline 
in cash flows or a rating agency downgrade to below investment 
grade and the estimated recovery period. Additionally, in 
determining if there was evidence of credit deterioration, we 
evaluate: (1) the severity of decline in market value below cost, 
(2) the period of time for which the decline in fair value has 
existed, and (3) the financial condition and near-term prospects 
of the issuer, including any specific events which may influence 
the operations of the issuer. We consider PPS to be other-than-
temporarily impaired if cash flows expected to be collected are 
insufficient to recover our investment or if we no longer believe 
the security will recover within the estimated recovery period. 
OTTI write-downs of PPS are recognized in earnings equal to the 
difference between the cost basis and fair value of the security. 
Based upon the factors considered in our OTTI evaluation, we 
believe our investments in PPS currently rated investment grade 
will be fully realized and, accordingly, have not recognized OTTI 
on such securities. 

For marketable equity securities other than PPS, OTTI 
evaluations focus on whether evidence exists that supports 
recovery of the unrealized loss within a timeframe consistent 
with temporary impairment. This evaluation considers the 
severity of and length of time fair value is below cost, our intent 
and ability to hold the security until forecasted recovery of the 
fair value of the security, and the investee's financial condition, 
capital strength, and near-term prospects. 

The securities portfolio is an integral part of our 
asset/liability management process. We manage these 
investments to provide liquidity, manage interest rate risk and 
maximize portfolio yield within capital risk limits approved by 
management and the Board of Directors and monitored by the 
Corporate Asset/Liability Management Committee (Corporate 
ALCO). We recognize realized gains and losses on the sale of 
these securities in noninterest income using the specific 
identification method. 

Unamortized premiums and discounts are recognized in 
interest income over the contractual life of the security using the 
interest method. As principal repayments are received on 
securities (i.e., primarily mortgage-backed securities (MBS)) a 
proportionate amount of the related premium or discount is 
recognized in income so that the effective interest rate on the 
remaining portion of the security continues unchanged. 

HELD-TO-MATURITY SECURITIES  Debt securities for which 
the Company has the positive intent and ability to hold to 
maturity are reported at historical cost adjusted for amortization 
of premiums and accretion of discounts. We recognize OTTI 
when there is a decline in fair market value and we do not expect 
to recover the entire amortized cost basis of the debt security. 
The amortized cost is written-down to fair value with the credit 
loss component recorded to earnings and the remaining 
component recognized in OCI. The OTTI assessment related to 
whether we expect recovery of the amortized cost basis and 
determination of any credit loss component recognized in 
earnings for held-to-maturity securities is the same as described 
for available-for-sale securities. Security transfers to the held-to-
maturity classification are accounted for at fair value. Unrealized 

gains or losses from the transfer of available for sale securities 
continue to be reported in cumulative OCI and are amortized 
into earnings over the remaining life of the security using the 
effective interest method. 

NONMARKETABLE EQUITY INVESTMENTS  Nonmarketable 
equity investments include low income housing tax credit 
investments, equity securities that are not publicly traded and 
securities acquired for various purposes, such as to meet 
regulatory requirements (for example, Federal Reserve Bank and 
Federal Home Loan Bank (FHLB) stock). We elected the fair 
value option for certain of these investments. The rest of these 
investments are accounted for under the cost or equity method. 
All nonmarketable equity investments are included in other 
assets. We review those assets accounted for under the cost or 
equity method at least quarterly for possible OTTI. Our review 
typically includes an analysis of the facts and circumstances of 
each investment, the expectations for the investment's cash 
flows and capital needs, the viability of its business model and 
our exit strategy. We reduce the asset value when we consider 
declines in value to be other than temporary. We recognize the 
estimated loss as a loss from equity investments in noninterest 
income. 

Securities Purchased and Sold Agreements 
Securities purchased under resale agreements and securities sold 
under repurchase agreements are accounted for as collateralized 
financing transactions and are recorded at the acquisition or sale 
price plus accrued interest. It is our policy to take possession of 
securities purchased under resale agreements, which are 
primarily U.S. Government and Government agency securities. 
We monitor the market value of securities purchased and sold, 
and obtain collateral from or return it to counterparties when 
appropriate. These financing transactions do not create material 
credit risk given the collateral provided and the related 
monitoring process. 

Mortgages and Loans Held for Sale 
Mortgages held for sale (MHFS) include commercial and 
residential mortgages originated for sale and securitization in 
the secondary market, which is our principal market, or for sale 
as whole loans. We elect the fair value option for substantially all 
residential MHFS (see Note 17). The remaining residential 
MHFS are held at the lower of cost or market value (LOCOM), 
and are valued on an aggregate portfolio basis. Commercial 
MHFS are held at LOCOM and are valued on an individual loan 
basis. 

Loans held for sale (LHFS) are carried at LOCOM or at fair 

value. Generally, consumer loans are valued on an aggregate 
portfolio basis, and commercial loans are valued on an 
individual loan basis. 

Gains and losses on MHFS are recorded in mortgage banking 

noninterest income. Gains and losses on LHFS are recorded in 
other noninterest income. Direct loan origination costs and fees 
for MHFS and LHFS under the fair value option are recognized 
in income at origination. For MHFS and LHFS recorded at 
LOCOM, loan costs and fees are deferred at origination and are 
recognized in income at time of sale. Interest income on MHFS 

143 

Note 1:  Summary of Significant Accounting Policies (continued) 

and LHFS is calculated based upon the note rate of the loan and 
is recorded to interest income. 

Our lines of business are authorized to originate held-for-
investment loans that meet or exceed established loan product 
profitability criteria, including minimum positive net interest 
margin spreads in excess of funding costs. When a 
determination is made at the time of commitment to originate 
loans as held for investment, it is our intent to hold these loans 
to maturity or for the “foreseeable future,” subject to periodic 
review under our corporate asset/liability management process. 
In determining the “foreseeable future” for these loans, 
management considers (1) the current economic environment 
and market conditions, (2) our business strategy and current 
business plans, (3) the nature and type of the loan receivable, 
including its expected life, and (4) our current financial 
condition and liquidity demands. Consistent with our core 
banking business of managing the spread between the yield on 
our assets and the cost of our funds, loans are periodically re-
evaluated to determine if our minimum net interest margin 
spreads continue to meet our profitability objectives. If 
subsequent changes in interest rates significantly impact the 
ongoing profitability of certain loan products, we may 
subsequently change our intent to hold these loans, and we 
would take actions to sell such loans in response to the 
Corporate ALCO directives to reposition our balance sheet 
because of the changes in interest rates. These directives identify 
both the type of loans to be sold and the weighted average 
coupon rate of such loans no longer meeting our ongoing 
investment criteria. Upon the issuance of such directives, we 
immediately transfer these loans to the MHFS portfolio at 
LOCOM. 

Loans 
Loans are reported at their outstanding principal balances net of 
any unearned income, cumulative charge-offs, unamortized 
deferred fees and costs on originated loans and unamortized 
premiums or discounts on purchased loans. PCI loans are 
reported net of any remaining purchase accounting adjustments. 
See the “Purchased Credit-Impaired Loans” section in this Note 
for our accounting policy for PCI loans. 

Unearned income, deferred fees and costs, and discounts and 
premiums are amortized to interest income over the contractual 
life of the loan using the interest method. Loan commitment fees 
are generally deferred and amortized into noninterest income on 
a straight-line basis over the commitment period. 

Loans also include direct financing leases that are recorded at 

the aggregate of minimum lease payments receivable plus the 
estimated residual value of the leased property, less unearned 
income. Leveraged leases, which are a form of direct financing 
leases, are recorded net of related nonrecourse debt. Leasing 
income is recognized as a constant percentage of outstanding 
lease financing balances over the lease terms in interest income. 

NONACCRUAL AND PAST DUE LOANS  We generally place 
loans on nonaccrual status when: 
x 

the full and timely collection of interest or principal 
becomes uncertain (generally based on an assessment of the 

144 

borrower’s financial condition and the adequacy of 
collateral, if any); 
they are 90 days (120 days with respect to real estate 1-4 
family first and junior lien mortgages) past due for interest 
or principal, unless both well-secured and in the process of 
collection;  
part of the principal balance has been charged off (including 
loans discharged in bankruptcy); 
for junior lien mortgages, we have evidence that the related 
first lien mortgage may be 120 days past due or in the 
process of foreclosure regardless of the junior lien 
delinquency status; or 
performing consumer loans are discharged in bankruptcy, 
regardless of their delinquency status. 

x 

x 

x 

x 

PCI loans are written down at acquisition to fair value using 
an estimate of cash flows deemed to be collectible. Accordingly, 
such loans are no longer classified as nonaccrual even though 
they may be contractually past due because we expect to fully 
collect the new carrying values of such loans (that is, the new 
cost basis arising out of purchase accounting). 

When we place a loan on nonaccrual status, we reverse the 
accrued unpaid interest receivable against interest income and 
amortization of any net deferred fees is suspended. If the 
ultimate collectability of the recorded loan balance is in doubt on 
a nonaccrual loan, the cost recovery method is used and cash 
collected is applied to first reduce the carrying value of the loan. 
Otherwise, interest income may be recognized to the extent cash 
is received. Generally, we return a loan to accrual status when all 
delinquent interest and principal become current under the 
terms of the loan agreement and collectability of remaining 
principal and interest is no longer doubtful. 

For modified loans, we re-underwrite at the time of a 
restructuring to determine if there is sufficient evidence of 
sustained repayment capacity based on the borrower’s financial 
strength, including documented income, debt to income ratios 
and other factors. If the borrower has demonstrated 
performance under the previous terms and the underwriting 
process shows the capacity to continue to perform under the 
restructured terms, the loan will generally remain in accruing 
status. When a loan classified as a troubled debt restructuring 
(TDR) performs in accordance with its modified terms, the loan 
either continues to accrue interest (for performing loans) or will 
return to accrual status after the borrower demonstrates a 
sustained period of performance (generally six consecutive 
months of payments, or equivalent, inclusive of consecutive 
payments made prior to the modification). Loans will be placed 
on nonaccrual status and a corresponding charge-off is recorded 
if we believe it is probable that principal and interest 
contractually due under the modified terms of the agreement 
will not be collectible. 

Our loans are considered past due when contractually 

required principal or interest payments have not been made on 
the due dates. 

LOAN CHARGE-OFF POLICIES  For commercial loans, we 
generally fully charge off or charge down to net realizable value 

(fair value of collateral, less estimated costs to sell) for loans 
secured by collateral when: 
x 
x 

management judges the loan to be uncollectible; 
repayment is deemed to be protracted beyond reasonable 
time frames; 
the loan has been classified as a loss by either our internal 
loan review process or our banking regulatory agencies; 
the customer has filed bankruptcy and the loss becomes 
evident owing to a lack of assets; or 
the loan is 180 days past due unless both well-secured and 
in the process of collection. 

x 

x 

x 

For consumer loans, we fully charge off or charge down to net 

realizable value when deemed uncollectible due to bankruptcy 
discharge or other factors, or no later than reaching a defined 
number of days past due, as follows: 
x 

1-4 family first and junior lien mortgages – We generally 
charge down to net realizable value when the loan is 
180 days past due. 
Auto loans – We generally fully charge off when the loan is 
120 days past due. 
Credit card loans – We generally fully charge off when the 
loan is 180 days past due. 
Unsecured loans (closed end) – We generally fully charge 
off when the loan is 120 days past due. 
Unsecured loans (open end) – We generally fully charge off 
when the loan is 180 days past due. 
Other secured loans – We generally fully or partially charge 
down to net realizable value when the loan is 120 days past 
due. 

x 

x 

x 

x 

x	 

IMPAIRED LOANS  We consider a loan to be impaired when, 
based on current information and events, we determine that we 
will not be able to collect all amounts due according to the loan 
contract, including scheduled interest payments. This evaluation 
is generally based on delinquency information, an assessment of 
the borrower’s financial condition and the adequacy of collateral, 
if any. Our impaired loans predominantly include loans on 
nonaccrual status for commercial and industrial, commercial 
real estate (CRE), foreign loans and any loans modified in a 
TDR, on both accrual and nonaccrual status. 

When we identify a loan as impaired, we generally measure 

the impairment, if any, based on the difference between the 
recorded investment in the loan (net of previous charge-offs, 
deferred loan fees or costs and unamortized premium or 
discount) and the present value of expected future cash flows, 
discounted at the loan’s effective interest rate. When the value of 
an impaired loan is calculated by discounting expected cash 
flows, interest income is recognized using the loan’s effective 
interest rate over the remaining life of the loan. When collateral 
is the sole source of repayment for the impaired loan, rather 
than the borrower’s income or other sources of repayment, we 
charge down to net realizable value. 

TROUBLED DEBT RESTRUCTURINGS  In situations where, for 
economic or legal reasons related to a borrower’s financial 
difficulties, we grant a concession for other than an insignificant 
period of time to the borrower that we would not otherwise 

consider, the related loan is classified as a TDR. These modified 
terms may include rate reductions, principal forgiveness, term 
extensions, payment forbearance and other actions intended to 
minimize our economic loss and to avoid foreclosure or 
repossession of the collateral. For modifications where we 
forgive principal, the entire amount of such principal forgiveness 
is immediately charged off. Loans classified as TDRs, including 
loans in trial payment periods (trial modifications), are 
considered impaired loans. Other than resolutions such as 
foreclosures, sales and transfers to held-for- sale, we may 
remove loans held for investment from TDR classification, but 
only if they have been refinanced or restructured at market 
terms and qualify as a new loan. 

PURCHASED CREDIT-IMPAIRED LOANS  Loans acquired with 
evidence of credit deterioration since their origination and where 
it is probable that we will not collect all contractually required 
principal and interest payments are PCI loans. PCI loans are 
recorded at fair value at the date of acquisition, and the 
historical allowance for credit losses related to these loans is not 
carried over. Some loans that otherwise meet the definition as 
credit-impaired are specifically excluded from the PCI loan 
portfolios, such as revolving loans where the borrower still has 
revolving privileges. 

Evidence of credit quality deterioration as of the purchase 

date may include statistics such as past due and nonaccrual 
status, commercial risk ratings, recent borrower credit scores 
and recent loan-to-value percentages. Generally, acquired loans 
that meet our definition for nonaccrual status are considered to 
be credit-impaired. 

Substantially all commercial and industrial, CRE and foreign 

PCI loans are accounted for as individual loans. Conversely, 
consumer PCI loans have been aggregated into pools based on 
common risk characteristics. Each pool is accounted for as a 
single asset with a single composite interest rate and an 
aggregate expectation of cash flows. 

Accounting for PCI loans involves estimating fair value, at 
acquisition, using the principal and interest cash flows expected 
to be collected discounted at the prevailing market rate of 
interest. The excess of cash flows expected to be collected over 
the carrying value (estimated fair value at acquisition date) is 
referred to as the accretable yield and is recognized in interest 
income using an effective yield method over the remaining life of 
the loan, or pool of loans, in situations where there is a 
reasonable expectation about the timing and amount of cash 
flows to be collected. The difference between contractually 
required payments and the cash flows expected to be collected at 
acquisition, considering the impact of prepayments, is referred 
to as the nonaccretable difference. 

Subsequent to acquisition, we regularly evaluate our 
estimates of cash flows expected to be collected. If we have 
probable decreases in cash flows expected to be collected (other 
than due to decreases in interest rate indices and changes in 
prepayment assumptions), we charge the provision for credit 
losses, resulting in an increase to the allowance for loan losses. If 
we have probable and significant increases in cash flows 
expected to be collected, we first reverse any previously 
established allowance for loan losses and then increase interest 

145 

Note 1:  Summary of Significant Accounting Policies (continued) 

income as a prospective yield adjustment over the remaining life 
of the loan, or pool of loans. Estimates of cash flows are 
impacted by changes in interest rate indices for variable rate 
loans and prepayment assumptions, both of which are treated as 
prospective yield adjustments included in interest income. 
Resolutions of loans may include sales of loans to third 
parties, receipt of payments in settlement with the borrower, or 
foreclosure of the collateral. For individual PCI loans, gains or 
losses on sales to third parties are included in noninterest 
income, and gains or losses as a result of a settlement with the 
borrower are included in interest income. Our policy is to 
remove an individual loan from a pool based on comparing the 
amount received from its resolution with its contractual amount. 
Any difference between these amounts is absorbed by the 
nonaccretable difference for the entire pool. This removal 
method assumes that the amount received from resolution 
approximates pool performance expectations. The remaining 
accretable yield balance is unaffected and any material change in 
remaining effective yield caused by this removal method is 
addressed by our quarterly cash flow evaluation process for each 
pool. For loans that are resolved by payment in full, there is no 
release of the nonaccretable difference for the pool because there 
is no difference between the amount received at resolution and 
the contractual amount of the loan. Modified PCI loans are not 
removed from a pool even if those loans would otherwise be 
deemed TDRs. Modified PCI loans that are accounted for 
individually are considered TDRs, and removed from PCI 
accounting if there has been a concession granted in excess of 
the original nonaccretable difference. We include these TDRs in 
our impaired loans. 

FORECLOSED ASSETS  Foreclosed assets obtained through our 
lending activities primarily include real estate. Generally, loans 
have been written down to their net realizable value prior to 
foreclosure. Any further reduction to their net realizable value is 
recorded with a charge to the allowance for credit losses at 
foreclosure. We allow up to 90 days after foreclosure to finalize 
determination of net realizable value. Thereafter, changes in net 
realizable value are recorded to noninterest expense. The net 
realizable value of these assets is reviewed and updated 
periodically depending on the type of property. 

ALLOWANCE FOR CREDIT LOSSES (ACL)  The allowance for 
credit losses is management’s estimate of credit losses inherent 
in the loan portfolio, including unfunded credit commitments, at 
the balance sheet date. We have an established process to 
determine the appropriateness of the allowance for credit losses 
that assesses the losses inherent in our portfolio and related 
unfunded credit commitments. While we attribute portions of 
the allowance to our respective commercial and consumer 
portfolio segments, the entire allowance is available to absorb 
credit losses inherent in the total loan portfolio and unfunded 
credit commitments. 

Our process involves procedures to appropriately consider 
the unique risk characteristics of our commercial and consumer 
loan portfolio segments. For each portfolio segment, losses are 
estimated collectively for groups of loans with similar 
characteristics, individually or pooled for impaired loans or, for 

146 

PCI loans, based on the changes in cash flows expected to be 
collected. 

Our allowance levels are influenced by loan volumes, loan 
grade migration or delinquency status, historic loss experience 
influencing loss factors, and other conditions influencing loss 
expectations, such as economic conditions. 

COMMERCIAL PORTFOLIO SEGMENT ACL METHODOLOGY 
Generally, commercial loans are assessed for estimated losses by 
grading each loan using various risk factors as identified through 
periodic reviews. We apply historic grade-specific loss factors to 
the aggregation of each funded grade pool. These historic loss 
factors are also used to estimate losses for unfunded credit 
commitments. In the development of our statistically derived 
loan grade loss factors, we observe historical losses over a 
relevant period for each loan grade. These loss estimates are 
adjusted as appropriate based on additional analysis of long-
term average loss experience compared to previously forecasted 
losses, external loss data or other risks identified from current 
economic conditions and credit quality trends. 

The allowance also includes an amount for the estimated 
impairment on nonaccrual commercial loans and commercial 
loans modified in a TDR, whether on accrual or nonaccrual 
status. 

CONSUMER PORTFOLIO SEGMENT ACL METHODOLOGY 
For consumer loans that are not identified as a TDR, we 
determine the allowance predominantly on a collective basis 
utilizing forecasted losses to represent our best estimate of 
inherent loss. We pool loans, generally by product types with 
similar risk characteristics, such as residential real estate 
mortgages and credit cards. As appropriate and to achieve 
greater accuracy, we may further stratify selected portfolios by 
sub-product, origination channel, vintage, loss type, geographic 
location and other predictive characteristics. Models designed 
for each pool are utilized to develop the loss estimates. We use 
assumptions for these pools in our forecast models, such as 
historic delinquency and default, loss severity, home price 
trends, unemployment trends, and other key economic variables 
that may influence the frequency and severity of losses in the 
pool. 

In determining the appropriate allowance attributable to our 

residential mortgage portfolio, we take into consideration 
portfolios determined to be at elevated risk, such as junior lien 
mortgages behind delinquent first lien mortgages and junior lien 
lines of credit subject to near term significant payment increases. 
We incorporate the default rates and high severity of loss for 
these higher risk portfolios, including the impact of our 
established loan modification programs. When modifications 
occur or are probable to occur, our allowance considers the 
impact of these modifications, taking into consideration the 
associated credit cost, including re-defaults of modified loans 
and projected loss severity. Accordingly, the loss content 
associated with the effects of existing and probable loan 
modifications and higher risk portfolios has been captured in our 
allowance methodology. 

We separately estimate impairment for consumer loans that 

have been modified in a TDR (including trial modifications), 
whether on accrual or nonaccrual status. 

OTHER ACL MATTERS  The allowance for credit losses for both 
portfolio segments includes an amount for imprecision or 
uncertainty that may change from period to period. This amount 
represents management’s judgment of risks inherent in the 
processes and assumptions used in establishing the allowance. 
This imprecision considers economic environmental factors, 
modeling assumptions and performance, process risk, and other 
subjective factors, including industry trends and risk 
assessments for our commitments to regulatory and government 
agencies regarding settlements of mortgage foreclosure-related 
matters. 

Securitizations and Beneficial Interests 
In certain asset securitization transactions that meet the 
applicable criteria to be accounted for as a sale, assets are sold to 
an entity referred to as an SPE, which then issues beneficial 
interests in the form of senior and subordinated interests 
collateralized by the assets. In some cases, we may retain 
beneficial interests issued by the entity. Additionally, from time 
to time, we may also re-securitize certain assets in a new 
securitization transaction. 

The assets and liabilities transferred to an SPE are excluded 
from our consolidated balance sheet if the transfer qualifies as a 
sale and we are not required to consolidate the SPE. 

For transfers of financial assets recorded as sales, we 

recognize and initially measure at fair value all assets obtained 
(including beneficial interests) and liabilities incurred. We 
record a gain or loss in noninterest income for the difference 
between the carrying amount and the fair value of the assets 
sold. Fair values are based on quoted market prices, quoted 
market prices for similar assets, or if market prices are not 
available, then the fair value is estimated using discounted cash 
flow analyses with assumptions for credit losses, prepayments 
and discount rates that are corroborated by and verified against 
market observable data, where possible. Retained interests and 
liabilities incurred from securitizations with off-balance sheet 
entities, including SPEs and VIEs, where we are not the primary 
beneficiary, are classified as investment securities, trading 
account assets, loans, MSRs or other liabilities (including 
liabilities for mortgage repurchase losses) and are accounted for 
as described herein. 

Mortgage Servicing Rights (MSRs) 
We recognize the rights to service mortgage loans for others, or 
MSRs, as assets whether we purchase the MSRs or the MSRs 
result from a sale or securitization of loans we originate (asset 
transfers). We initially record all of our MSRs at fair value. 
Subsequently, residential loan MSRs are carried at fair value. All 
of our MSRs related to our commercial mortgage loans are 
subsequently measured at LOCOM. 

We base the fair value of MSRs on the present value of 
estimated future net servicing income cash flows. We estimate 
future net servicing income cash flows with assumptions that 
market participants would use to estimate fair value, including 

estimates of prepayment speeds (which are influenced by 
changes in mortgage interest rates and borrower behavior, 
including estimates for borrower default), discount rates, cost to 
service (including delinquency and foreclosure costs), escrow 
account earnings, contractual servicing fee income, ancillary 
income and late fees. Our valuation approach is validated by our 
internal valuation model validation group, and our valuation 
estimates are benchmarked to third party appraisals on a 
quarterly basis. 

Changes in the fair value of MSRs occur primarily due to the 
collection/realization of expected cash flows, as well as changes 
in valuation inputs and assumptions. For MSRs carried at fair 
value, changes in fair value are reported in noninterest income in 
the period in which the change occurs. MSRs subsequently 
measured at LOCOM are amortized in proportion to, and over 
the period of, estimated net servicing income. The amortization 
of MSRs is reported in noninterest income, analyzed monthly 
and adjusted to reflect changes in prepayment speeds, as well as 
other factors. 

MSRs accounted for at LOCOM are periodically evaluated for 
impairment based on the fair value of those assets. For purposes 
of impairment evaluation and measurement, we stratify MSRs 
based on the predominant risk characteristics of the underlying 
loans, including investor and product type. If, by individual 
stratum, the carrying amount of these MSRs exceeds fair value, a 
valuation reserve is established. The valuation reserve is 
adjusted as the fair value changes. 

Premises and Equipment 
Premises and equipment are carried at cost less accumulated 
depreciation and amortization. Capital leases, where we are the 
lessee, are included in premises and equipment at the capitalized 
amount less accumulated amortization. 

We primarily use the straight-line method of depreciation 
and amortization. Estimated useful lives range up to 40 years for 
buildings, up to 10 years for furniture and equipment, and the 
shorter of the estimated useful life (up to 8 years) or the lease 
term for leasehold improvements. We amortize capitalized 
leased assets on a straight-line basis over the lives of the 
respective leases. 

Goodwill and Identifiable Intangible Assets 
Goodwill is recorded in business combinations under the 
purchase method of accounting when the purchase price is 
higher than the fair value of net assets, including identifiable 
intangible assets. 

We assess goodwill for impairment at a reporting unit level 
on an annual basis or more frequently in certain circumstances. 
We have determined that our reporting units are one level below 
the operating segments. We have the option of performing a 
qualitative assessment of goodwill. We may also elect to bypass 
the qualitative test and proceed directly to a quantitative test. 
We initially perform a qualitative assessment of goodwill to test 
for impairment. If, based on our qualitative review, we conclude 
that more likely than not a reporting unit’s fair value is less than 
its carrying amount, then we complete quantitative steps as 
described below to determine if there is goodwill impairment. If 
we conclude that a reporting unit’s fair value is not less than its 

147 

Note 1:  Summary of Significant Accounting Policies (continued) 

carrying amount, quantitative tests are not required. We assess 
goodwill for impairment on a reporting unit level and apply 
various quantitative valuation methodologies when required to 
compare the estimated fair value to the carrying value of each 
reporting unit. Valuation methodologies include discounted cash 
flow and earnings multiple approaches. If the fair value is less 
than the carrying amount, an additional test is required to 
measure the amount of impairment. We recognize impairment 
losses as a charge to noninterest expense (unless related to 
discontinued operations) and an adjustment to the carrying 
value of the goodwill asset. Subsequent reversals of goodwill 
impairment are prohibited. 

We amortize core deposit and other customer relationship 

intangibles on an accelerated basis over useful lives not 
exceeding 10 years. We review such intangibles for impairment 
whenever events or changes in circumstances indicate that their 
carrying amounts may not be recoverable. Impairment is 
indicated if the sum of undiscounted estimated future net cash 
flows is less than the carrying value of the asset. Impairment is 
permanently recognized by writing down the asset to the extent 
that the carrying value exceeds the estimated fair value. 

Operating Lease Assets 
Operating lease rental income for leased assets is recognized in 
other income on a straight-line basis over the lease term. Related 
depreciation expense is recorded on a straight-line basis over the 
estimated useful life, considering the estimated residual value of 
the leased asset. The useful life may be adjusted to the term of 
the lease depending on our plans for the asset after the lease 
term. On a periodic basis, leased assets are reviewed for 
impairment. Impairment loss is recognized if the carrying 
amount of leased assets exceeds fair value and is not recoverable. 
The carrying amount of leased assets is not recoverable if it 
exceeds the sum of the undiscounted cash flows expected to 
result from the lease payments and the estimated residual value 
upon the eventual disposition of the equipment. 

Liability for Mortgage Loan Repurchase Losses 
We sell residential mortgage loans to various parties, including 
(1) government-sponsored entities (GSEs) Federal Home Loan 
Mortgage Corporation (FHLMC) and Federal National Mortgage 
Association (FNMA) who include the mortgage loans in GSE-
guaranteed mortgage securitizations, (2) SPEs that issue private 
label MBS, and (3) other financial institutions that purchase 
mortgage loans for investment or private label securitization. In 
addition, we pool Federal Housing Administration (FHA)-
insured and Department of Veterans Affairs (VA)-guaranteed 
mortgage loans, which back securities guaranteed by the 
Government National Mortgage Association (GNMA). 
We may be required to repurchase mortgage loans, 
indemnify the securitization trust, investor or insurer, or 
reimburse the securitization trust, investor or insurer for credit 
losses incurred on loans (collectively “repurchase”) in the event 
of a breach of specified contractual representations or warranties 
that are not remedied within a period (usually 90 days or less) 
after we receive notice of the breach. Our loan sale contracts to 
private investors (non-GSE) typically contain an additional 
provision where we would only be required to repurchase 

148 

securitized loans if a breach is deemed to have a material and 
adverse effect on the value of the mortgage loan or to the 
investors or interests of security holders in the mortgage loan. 
We establish a mortgage repurchase liability, initially at fair 

value, related to various representations and warranties that 
reflect management’s estimate of losses for loans for which we 
could have a repurchase obligation, whether or not we currently 
service those loans, based on a combination of factors. Such 
factors include default expectations, expected investor 
repurchase demands (influenced by current and expected 
mortgage loan file requests and mortgage insurance rescission 
notices, as well as estimated levels of origination defects) and 
appeals success rates (where the investor rescinds the demand 
based on a cure of the defect or acknowledges that the loan 
satisfies the investor’s applicable representations and 
warranties), reimbursement by correspondent and other third 
party originators, and projected loss severity. We continually 
update our mortgage repurchase liability estimate during the life 
of the loans. Although activity can vary by investor, investors 
may demand repurchase at any time and there is often a lag from 
the date of default to the time we receive a repurchase demand. 
The majority of repurchase demands are on loans that default in 
the first 24 to 36 months following origination of the mortgage 
loan. 

The liability for mortgage loan repurchase losses is included 
in other liabilities. For additional information on our repurchase 
liability, see Note 9. 

Pension Accounting 
We account for our defined benefit pension plans using an 
actuarial model. Two principal assumptions in determining net 
periodic pension cost are the discount rate and the expected long 
term rate of return on plan assets. 

A discount rate is used to estimate the present value of our 

future pension benefit obligations. We use a consistent 
methodology to determine the discount rate based upon the 
yields on multiple portfolios of bonds with maturity dates that 
closely match the estimated timing and amounts of the expected 
benefit payments for our plans. Such portfolios are derived from 
a broad-based universe of high quality corporate bonds as of the 
measurement date. 

Our determination of the reasonableness of our expected 
long-term rate of return on plan assets is highly quantitative by 
nature. We evaluate the current asset allocations and expected 
returns under two sets of conditions: projected returns using 
several forward-looking capital market assumptions, and 
historical returns for the main asset classes dating back to 1970 
or the earliest period for which historical data was readily 
available for the asset classes included. Using long term 
historical data allows us to capture multiple economic 
environments, which we believe is relevant when using historical 
returns. We place greater emphasis on the forward-looking 
return and risk assumptions than on historical results. We use 
the resulting projections to derive a base line expected rate of 
return and risk level for the Cash Balance Plan’s prescribed asset 
mix. We evaluate the portfolio based on: (1) the established 
target asset allocations over short term (one-year) and longer 
term (ten-year) investment horizons, and (2) the range of 

potential outcomes over these horizons within specific standard 
deviations. We perform the above analyses to assess the 
reasonableness of our expected long-term rate of return on plan 
assets. We consider the expected rate of return to be a long-term 
average view of expected returns. The use of an expected long 
term rate of return on plan assets may cause us to recognize 
pension income returns that are greater or less than the actual 
returns of plan assets in any given year. Differences between 
expected and actual returns in each year, if any, are included in 
our net actuarial gain or loss amount, which is recognized in 
OCI. We generally amortize net actuarial gain or loss in excess of 
a 5% corridor from accumulated OCI into net periodic pension 
cost over the estimated average remaining participation period, 
which at December 31, 2013, is 16 years. See Note 20 for 
additional information on our pension accounting. 

Income Taxes 
We file consolidated and separate company federal income tax 
returns, foreign tax returns and various combined and separate 
company state tax returns. 

We evaluate two components of income tax expense: current 

and deferred. Current income tax expense represents our 
estimated taxes to be paid or refunded for the current period and 
includes income tax expense related to our uncertain tax 
positions. We determine deferred income taxes using the 
balance sheet method. Under this method, the net deferred tax 
asset or liability is based on the tax effects of the differences 
between the book and tax bases of assets and liabilities, and 
recognizes enacted changes in tax rates and laws in the period in 
which they occur. Deferred income tax expense results from 
changes in deferred tax assets and liabilities between periods. 
Deferred tax assets are recognized subject to management's 
judgment that realization is “more likely than not.” Uncertain tax 
positions that meet the more likely than not recognition 
threshold are measured to determine the amount of benefit to 
recognize. An uncertain tax position is measured at the largest 
amount of benefit that management believes has a greater than 
50% likelihood of realization upon settlement. Tax benefits not 
meeting our realization criteria represent unrecognized tax 
benefits. Foreign taxes paid are generally applied as credits to 
reduce federal income taxes payable. We account for interest and 
penalties as a component of income tax expense. 

Stock-Based Compensation 
We have stock-based employee compensation plans as more 
fully discussed in Note 19. Our Long-Term Incentive 
Compensation Plan provides for awards of incentive and 
nonqualified stock options, stock appreciation rights, restricted 
shares, restricted share rights (RSRs), performance share awards 
(PSAs) and stock awards without restrictions. For most awards, 
we measure the cost of employee services received in exchange 
for an award of equity instruments, such as stock options, RSRs 
or PSAs, based on the fair value of the award on the grant date. 
The cost is normally recognized in our income statement over 
the vesting period of the award; awards with graded vesting are 
expensed on a straight line method. Awards that continue to vest 
after retirement are expensed over the shorter of the period of 
time between the grant date and the final vesting period or 

between the grant date and when a team member becomes 
retirement eligible; awards to team members who are retirement 
eligible at the grant date are subject to immediate expensing 
upon grant. 

In 2013, certain RSRs and all PSAs granted include 
discretionary performance based vesting conditions and are 
subject to variable accounting. For these awards, the associated 
compensation expense fluctuates with changes in our stock 
price. For PSAs, compensation expense also fluctuates based on 
the estimated outcome of meeting the performance conditionsǤ 

Earnings Per Common Share 
We compute earnings per common share by dividing net income 
(after deducting dividends on preferred stock) by the average 
number of common shares outstanding during the year. We 
compute diluted earnings per common share by dividing net 
income (after deducting dividends and related accretion on 
preferred stock) by the average number of common shares 
outstanding during the year, plus the effect of common stock 
equivalents (for example, stock options, restricted share rights, 
convertible debentures and warrants) that are dilutive. 

Fair Value of Financial Instruments 
We use fair value measurements in our fair value disclosures and 
to record certain assets and liabilities at fair value on a recurring 
basis, such as trading assets, or on a nonrecurring basis such as 
measuring impairment on assets carried at amortized cost. 

DETERMINATION OF FAIR VALUE  We base our fair values on 
the price that would be received to sell an asset or paid to 
transfer a liability in an orderly transaction between market 
participants at the measurement date. These fair value 
measurements are based on exit prices and determined by 
maximizing the use of observable inputs. However, for certain 
instruments we must utilize unobservable inputs in determining 
fair value due to the lack of observable inputs in the market, 
which requires greater judgment in measuring fair value. 

In instances where there is limited or no observable market 
data, fair value measurements for assets and liabilities are based 
primarily upon our own estimates or combination of our own 
estimates and third-party vendor or broker pricing, and the 
measurements are often calculated based on current pricing for 
products we offer or issue, the economic and competitive 
environment, the characteristics of the asset or liability and 
other such factors. As with any valuation technique used to 
estimate fair value, changes in underlying assumptions used, 
including discount rates and estimates of future cash flows, 
could significantly affect the results of current or future values. 
Accordingly, these fair value estimates may not be realized in an 
actual sale or immediate settlement of the asset or liability. 
We incorporate lack of liquidity into our fair value 

measurement based on the type of asset or liability measured 
and the valuation methodology used. For example, for certain 
residential MHFS and certain securities where the significant 
inputs have become unobservable due to illiquid markets and 
vendor or broker pricing is not used, we use a discounted cash 
flow technique to measure fair value. This technique 
incorporates forecasting of expected cash flows (adjusted for 

149 

Note 1:  Summary of Significant Accounting Policies (continued) 

credit loss assumptions and estimated prepayment speeds) 
discounted at an appropriate market discount rate to reflect the 
lack of liquidity in the market that a market participant would 
consider. For other securities where vendor or broker pricing is 
used, we use either unadjusted broker quotes or vendor prices or 
vendor or broker prices adjusted by weighting them with 
internal discounted cash flow techniques to measure fair value. 
These unadjusted vendor or broker prices inherently reflect any 
lack of liquidity in the market, as the fair value measurement 
represents an exit price from a market participant viewpoint. 

Where markets are inactive and transactions are not orderly, 

transaction or quoted prices for assets or liabilities in inactive 
markets may require adjustment due to the uncertainty of 
whether the underlying transactions are orderly. For items that 
use price quotes in inactive markets, we analyze the degree of 
market inactivity and distressed transactions to determine the 
appropriate adjustment to the price quotes. 

We continually assess the level and volume of market activity 
in our investment security classes in determining adjustments, if 
any, to price quotes. Given market conditions can change over 
time, our determination of which securities markets are 
considered active or inactive can change. If we determine a 
market to be inactive, the degree to which price quotes require 
adjustment, can also change. See Note 17 for discussion of the 
fair value hierarchy and valuation methodologies applied to 
financial instruments to determine fair value. 

Derivatives and Hedging Activities 
We recognize all derivatives on the balance sheet at fair value. 
On the date we enter into a derivative contract, we designate the 
derivative as (1) a hedge of the fair value of a recognized asset or 
liability, including hedges of foreign currency exposure (“fair 
value hedge”), (2) a hedge of a forecasted transaction or of the 
variability of cash flows to be received or paid related to a 
recognized asset or liability (“cash flow hedge”), or (3) held for 
trading, customer accommodation or asset/liability risk 
management purposes, including economic hedges not 
qualifying for hedge accounting. For a fair value hedge, we 
record changes in the fair value of the derivative and, to the 
extent that it is effective, changes in the fair value of the hedged 
asset or liability attributable to the hedged risk, in current period 
earnings in the same financial statement category as the hedged 
item. For a cash flow hedge, we record changes in the fair value 
of the derivative to the extent that it is effective in OCI, with any 
ineffectiveness recorded in current period earnings. We 
subsequently reclassify these changes in fair value to net income 
in the same period(s) that the hedged transaction affects net 
income in the same financial statement category as the hedged 
item. For free-standing derivatives, we report changes in the fair 
values in current period noninterest income. 

For fair value and cash flow hedges qualifying for hedge 
accounting, we formally document at inception the relationship 
between hedging instruments and hedged items, our risk 
management objective, strategy and our evaluation of 
effectiveness for our hedge transactions. This includes linking all 
derivatives designated as fair value or cash flow hedges to 
specific assets and liabilities on the balance sheet or to specific 
forecasted transactions. Periodically, as required, we also 

150 

formally assess whether the derivative we designated in each 
hedging relationship is expected to be and has been highly 
effective in offsetting changes in fair values or cash flows of the 
hedged item using the regression analysis method or, in limited 
cases, the dollar offset method. 

We discontinue hedge accounting prospectively when (1) a 
derivative is no longer highly effective in offsetting changes in 
the fair value or cash flows of a hedged item, (2) a derivative 
expires or is sold, terminated or exercised, (3) we elect to 
discontinue the designation of a derivative as a hedge, or (4) in a 
cash flow hedge, a derivative is de-designated because it is not 
probable that a forecasted transaction will occur. 

When we discontinue fair value hedge accounting, we no 
longer adjust the previously hedged asset or liability for changes 
in fair value, and cumulative adjustments to the hedged item are 
accounted for in the same manner as other components of the 
carrying amount of the asset or liability. If the derivative 
continues to be held after fair value hedge accounting ceases, we 
carry the derivative on the balance sheet at its fair value with 
changes in fair value included in earnings. 

When we discontinue cash flow hedge accounting and it is 
not probable that the forecasted transaction will not occur, the 
accumulated amount reported in OCI at the de-designation date 
continues to be reported in OCI until the forecasted transaction 
affects earnings. If cash flow hedge accounting is discontinued 
and it is probable the forecasted transaction will not occur, the 
accumulated amount reported in OCI at the de-designation date 
is immediately recognized in earnings. If the derivative 
continues to be held after cash flow hedge accounting ceases, we 
carry the derivative on the balance sheet at its fair value with 
future changes in fair value included in earnings. 

We occasionally purchase or originate financial instruments 

that contain an embedded derivative. At inception of the 
financial instrument, we assess (1) if the economic 
characteristics of the embedded derivative are not clearly and 
closely related to the economic characteristics of the financial 
instrument (host contract), (2) if the financial instrument that 
embodies both the embedded derivative and the host contract is 
not measured at fair value with changes in fair value reported in 
earnings, and (3) if a separate instrument with the same terms as 
the embedded instrument would meet the definition of a 
derivative. If the embedded derivative meets all of these 
conditions, we separate it from the host contract by recording 
the bifurcated derivative at fair value and the remaining host 
contract at the difference between the basis of the hybrid 
instrument and the fair value of the bifurcated derivative. The 
bifurcated derivative is carried as a free-standing derivative at 
fair value with changes recorded in current period earnings. 

By using derivatives, we are exposed to counterparty credit 

risk, which is the risk that counterparties to the derivative 
contracts do not perform as expected. If a counterparty fails to 
perform, our counterparty credit risk is equal to the amount 
reported as a derivative asset on our balance sheet. The amounts 
reported as a derivative asset are derivative contracts in a gain 
position, and to the extent subject to legally enforceable master 
netting arrangements, net of derivatives in a loss position with 
the same counterparty and cash collateral received. We minimize 
counterparty credit risk through credit approvals, limits, 

monitoring procedures, executing master netting arrangements 
and obtaining collateral, where appropriate. To the extent 
derivatives subject to master netting arrangements meet the 
applicable requirements, including determining the legal 
enforceability of the arrangement, it is our policy to present 
derivatives balances and related cash collateral amounts net on 
the balance sheet. Counterparty credit risk related to derivatives 
is considered in determining fair value and our assessment of 
hedge effectiveness. 

Private Share Repurchases 
During 2013 and 2012, we repurchased approximately 
40 million shares and 36 million shares, respectively, under 
private forward repurchase contracts. We enter into these 
transactions with unrelated third parties to complement our 
open-market common stock repurchase strategies, to allow us to 
manage our share repurchases in a manner consistent with our 
capital plans, currently submitted under the 2013 
Comprehensive Capital Analysis and Review (CCAR), and to 
provide an economic benefit to the Company. 

Our payments to the counterparties for these private share 
repurchase contracts are recorded in permanent equity in the 
quarter paid and are not subject to re-measurement. The 
classification of the up-front payments as permanent equity 
assures that we have appropriate repurchase timing consistent 
with our 2013 capital plan, which contemplated a fixed dollar 
amount available per quarter for share repurchases pursuant to 
Federal Reserve Board (FRB) supervisory guidance. In return, 
the counterparty agrees to deliver a variable number of shares 
based on a per share discount to the volume-weighted average 
stock price over the contract period. There are no scenarios 
where the contracts would not either physically settle in shares 
or allow us to choose the settlement method. 

In December 2013, we entered into a private forward 

repurchase contract and paid $500 million to an unrelated third 
party. This contract is expected to settle in first quarter 2014. At 
December 31, 2012, we had a $200 million private forward 
repurchase contract outstanding that settled in first quarter 2013 
for 6 million shares of common stock. Our total number of 
outstanding shares of common stock is not reduced until 
settlement of the private share repurchase contract. 

151 

Note 1:  Summary of Significant Accounting Policies (continued) 

SUPPLEMENTAL CASH FLOW INFORMATION  Noncash activities are presented below, including information on transfers affecting 
MHFS, LHFS, and MSRs.

(in millions) 

Transfers from trading assets to available-for-sale securities 
Transfers from (to) loans to (from) available-for-sale securities

Trading assets retained from securitizations of MHFS
Capitalization of MSRs from sale of MHFS

Transfers from MHFS to foreclosed assets
Transfers from loans to MHFS

Transfers from loans to LHFS
Transfers from loans to foreclosed assets (1)

Transfers from available-for-sale to held-to-maturity securities
Transfers from noncontrolling interests to other liabilities

Changes in consolidations (deconsolidations) of variable interest entities:

 Trading assets

 Available-for-sale securities
 Loans

 Long-term debt

Consolidation of reverse mortgages previously sold:

 Loans

 Long-term debt

$

2013 

 -
 (77)

 47,198 
 3,616 

 127 
 7,610 

 274 
 4,470 

 6,042 
 750 

 1,950 

 -
 (2,268)

 (354)

 -

 -

 Year ended December 31, 

2012 

-
 921 

85,108 
4,988 

223 
7,584 

143 
6,114 

-
-

-

 (40) 
 (245) 

 (293) 

-

-

2011 

47 
2,822 

61,599 
4,089 

224 
6,305 

129 
7,594 

-
-

-

7 
(599)

(628) 

5,483

5,425 

(1)  Includes $2.7 billion, $3.5 billion and $3.4 billion in transfers of government insured/guaranteed loans for the years ended December 31, 2013, 2012 and 2011, respectively. 

Prior years have been revised to correct previously reported amounts. 

SUBSEQUENT EVENTS  We have evaluated the effects of events 
that have occurred subsequent to December 31, 2013, and there 
have been no material events that would require recognition in 
our 2013 consolidated financial statements or disclosure in the 
Notes to the consolidated financial statements. 

152 

Note 2:  Business Combinations 

We regularly explore opportunities to acquire financial services 
companies and businesses. Generally, we do not make a public 
announcement about an acquisition opportunity until a 
definitive agreement has been signed. For information on 
additional contingent consideration related to acquisitions, 
which is considered to be a guarantee, see Note 14. 

We did not complete any acquisitions of businesses during 
2013. Business combinations completed in 2012 and 2011 are 
presented below. Additionally, we had no pending business 
combinations as of December 31, 2013. 

(in millions) 

2012 

Date 

Assets 

EverKey Global Partners Limited / EverKey Global Management LLC / 

EverKey Global Partners (GP), LLC / EverKey Global Focus (GP), LLC – Bahamas/New York, New York 

January 1 

$ 

Burdale Financial Holdings Limited / Certain Assets of Burdale Capital Finance, Inc. – England/Stamford, Connecticut 
Energy Lending Business of BNP Paribas, SA – Houston, Texas 

February 1 
April 20 

7 

874 
 3,639 

Merlin Securities, LLC / Merlin Canada LTD. / Certain Assets and Liabilities 

of Merlin Group Holdings, LLC – San Francisco, California/Toronto, Ontario 

2011 

CP Equity, LLC – Denver, Colorado 

Certain assets of Foreign Currency Exchange Corp – Orlando, Florida 

LaCrosse Holdings, LLC – Minneapolis, Minnesota 

Other (1) 

(1)  Consists of seven acquisitions of insurance brokerage businesses. 

August 1

 281 

$ 

4,801 

July 1  

$ 

August 1

November 30  

Various 

$ 

389 

46 

116 

37 

588 

153 

 
Note 3:  Cash, Loan and Dividend Restrictions 

Federal Reserve Board (FRB) regulations require that each of 
our subsidiary banks maintain reserve balances on deposit with 
the Federal Reserve Banks. The average required reserve balance 
was $11.8 billion in 2013 and $9.1 billion in 2012. 

Federal law restricts the amount and the terms of both credit 

and non-credit transactions between a bank and its nonbank 
affiliates. They may not exceed 10% of the bank's capital and 
surplus (which for this purpose represents Tier 1 and Tier 2 
capital, as calculated under the risk-based capital (RBC) 
guidelines, plus the balance of the allowance for credit losses 
excluded from Tier 2 capital) with any single nonbank affiliate 
and 20% of the bank's capital and surplus with all its nonbank 
affiliates. Transactions that are extensions of credit may require 
collateral to be held to provide added security to the bank. For 
further discussion of RBC, see Note 26 in this Report. 

Dividends paid by our subsidiary banks are subject to various 

federal and state regulatory limitations. Dividends that may be 
paid by a national bank without the express approval of the 
Office of the Comptroller of the Currency (OCC) are limited to 
that bank's retained net profits for the preceding two calendar 
years plus retained net profits up to the date of any dividend 
declaration in the current calendar year. Retained net profits, as 
defined by the OCC, consist of net income less dividends 
declared during the period. 

We also have a state-chartered subsidiary bank that is subject 
to state regulations that limit dividends. Under these provisions 
and regulatory limitations, our national and state-chartered 
subsidiary banks could have declared additional dividends of 

$5.1 billion at December 31, 2013, without obtaining prior 
regulatory approval. We have elected to retain capital at our 
national and state-chartered subsidiary banks to meet new 
regulatory requirements associated with the implementation of 
Basel III. Our nonbank subsidiaries are also limited by certain 
federal and state statutory provisions and regulations covering 
the amount of dividends that may be paid in any given year. 
Based on retained earnings at December 31, 2013, our nonbank 
subsidiaries could have declared additional dividends of 
$7.7 billion at December 31, 2013, without obtaining prior 
approval. 

The FRB published clarifying supervisory guidance in first 

quarter 2009, SR 09-4 Applying Supervisory Guidance and 
Regulations on the Payment of Dividends, Stock Redemptions, 
and Stock Repurchases at Bank Holding Companies, pertaining 
to FRB's criteria, assessment and approval process for 
reductions in capital. The FRB supplemented this guidance with 
the Capital Plan Rule issued in fourth quarter 2011 (codified at 
12 CFR 225.8 of Regulation Y) that establishes capital planning 
and prior notice and approval requirements for capital 
distributions including dividends by certain bank holding 
companies. The effect of this guidance is to require the approval 
of the FRB (or specifically under the Capital Plan Rule, a notice 
of non-objection) for the Company to repurchase or redeem 
common or perpetual preferred stock as well as to raise the per 
share quarterly dividend from its current level of $0.30 per 
share as declared by the Company’s Board of Directors on 
January 28, 2014, payable on March 1, 2014. 

Note 4:  Federal Funds Sold, Securities Purchased under Resale Agreements and Other 
Short-Term Investments 

The following table provides the detail of federal funds sold, 
securities purchased under short-term resale agreements 
(generally less than one year) and other short-term investments. 
The majority of interest-earning deposits at December 31, 2013 
and 2012, were held at the Federal Reserve. 

(in millions)

Federal funds sold and securities 

Dec. 31, 

Dec. 31, 

 2013 

2012 

purchased under resale agreements 

$

 25,801 

Interest-earning deposits

Other short-term investments

 186,249 

 1,743 

33,884 

102,408 

1,021 

Total 

$

 213,793 

137,313 

We have classified securities purchased under long-term 
resale agreements (generally one year or more), which totaled 
$10.1 billion and $9.5 billion at December 31, 2013 and 2012, 
respectively, in loans. For additional information on the 
collateral we receive from other entities under resale agreements 
and securities borrowings, see the “Offsetting of Resale and 
Repurchase Agreements and Securities Borrowing and Lending 
Agreements” section of Note 14. 

154 

Note 5:  Investment Securities 

The following table provides the amortized cost and fair value by 
major categories of available-for-sale securities, which are 
carried at fair value, and held-to-maturity debt securities, which 
are carried at amortized cost. The net unrealized gains (losses) 

for available-for-sale securities are reported on an after-tax basis 
as a component of cumulative OCI. There were no securities 
classified as held-to-maturity as of December 31, 2012.

(in millions) 

December 31, 2013 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions
Mortgage-backed securities: 

Federal agencies
Residential 
Commercial

Total mortgage-backed securities 

Corporate debt securities 
Collateralized loan and other debt obligations (1)
Other (2)

Total debt securities

Marketable equity securities: 

Perpetual preferred securities
Other marketable equity securities

Total marketable equity securities

Total available-for-sale securities

Held-to-maturity securities: 

Federal agency mortgage-backed securities
Other (2)

Total held-to-maturity securities

Total (3) 

December 31, 2012 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Mortgage-backed securities: 

Federal agencies
Residential  
Commercial

Total mortgage-backed securities 

Corporate debt securities
Collateralized loan and other debt obligations (1) 
Other (2)

Total debt securities 

Marketable equity securities: 

Perpetual preferred securities 
Other marketable equity securities

Total marketable equity securities 

Total (3) 

Gross 
unrealized 
gains 

Gross
unrealized 
losses 

Cost 

Fair 
value 

$

 6,592
 42,171 

 17
 1,092 

 (329)
 (727)

 6,280 
 42,536 

 119,303 
 11,060 
 17,689 

 1,902 
 1,433 
 1,173 

 (3,614)
 (40)
 (115)

 117,591 
 12,453 
 18,747 

 148,052 

 4,508 

 (3,769)

 148,791 

 20,391 
 19,610 
 9,232 

976 
642 
426 

 (140)
 (93)
 (29)

 21,227 
 20,159 
 9,629 

 246,048 

 7,661 

 (5,087)

 248,622 

 1,703
 336 

 222
 1,188 

 2,039 

 1,410 

 (60)
 (4)

 (64)

 1,865 
 1,520 

 3,385 

 248,087 

 9,071 

 (5,151)

 252,007 

 6,304
 6,042 

 12,346

 -
-

 -

 (99)
-

 (99)

 6,205 
 6,042 

 12,247 

$

 260,433 

 9,071 

 (5,250)

 264,254 

$ 

7,099
37,120 

 47 
2,000 

-

(444) 

7,146 
38,676 

 92,855
14,178
 18,438

 4,434
 1,802
 1,798

 (4)
 (49)
 (268)

 97,285 
 15,931 
 19,968 

125,471 

8,034 

(321) 

133,184 

 20,120
12,726 
 18,410

 1,282
557 
 553 

 (69)
(95) 
 (76)

 21,333 
13,188 
 18,887 

220,946 

12,473 

(1,005) 

232,414 

1,935 
 402 

2,337 

281 
216 

497 

(40) 
 (9)

(49) 

2,176 
 609 

2,785 

$ 

223,283

 12,970

 (1,054)

 235,199 

(1)  Includes collateralized debt obligations (CDOs) with a cost basis and fair value of $509 million and $693 million, respectively, at December 31, 2013, and $556 million and 

$644 million, respectively at December 31, 2012. 

(2)  Included in the “Other” category of available-for-sale securities are asset-backed securities collateralized by auto leases or loans and cash reserves with a cost basis and fair 
value of $500 million and $513 million, respectively, at December 31, 2013, and $5.9 billion each at December 31, 2012. The remaining balances in the “Other” category of 
available-for-sale securities primarily include asset-backed securities collateralized by credit cards, student loans and home equity loans. Included in the “Other” category of 
held-to-maturity securities are asset-backed securities collateralized by auto leases or loans and cash reserves with a cost basis and fair value of $4.3 billion each at 
December 31, 2013. Also included in the “Other” category of held-to-maturity securities are asset-backed securities collateralized by dealer floorplan loans with a cost basis 
and fair value of $1.7 billion each at December 31, 2013. 

(3)  At December 31, 2013 and 2012, we held no securities of any single issuer (excluding the U.S. Treasury and federal agencies) with a book value that exceeded 10% of 

stockholders’ equity. 

155 

 
Note 5:  Investment Securities (continued) 

Gross Unrealized Losses and Fair Value 
The following table shows the gross unrealized losses and fair 
value of securities in the investment securities portfolio by 
length of time that individual securities in each category had 
been in a continuous loss position. Debt securities on which we 

have taken credit-related OTTI write-downs are categorized as 
being “less than 12 months” or “12 months or more” in a 
continuous loss position based on the point in time that the fair 
value declined to below the cost basis and not the period of time 
since the credit-related OTTI write-down. 

(in millions) 

December 31, 2013 

Available-for-sale securities: 

Less than 12 months 

12 months or more   

Gross  

unrealized 
losses 

Gross 

Gross 

Fair 
value  

unrealized 
losses 

Fair 
value  

unrealized 
losses 

Total 

Fair 
value 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions

$

 (329)
 (399)

 5,786 
 9,238 

-
 (328)

-
 4,120 

 (329)
 (727)

 5,786 
 13,358 

Mortgage-backed securities: 

Federal agencies

Residential
Commercial

 (3,562)

 67,045 

 (18)
 (15)

 1,242 
 2,128 

 (52)

 (22)
 (100)

 1,132 

 232 
 2,027 

 (3,614)

 68,177 

 (40)
 (115)

 1,474 
 4,155 

Total mortgage-backed securities

 (3,595)

 70,415 

 (174)

 3,391 

 (3,769)

 73,806 

Corporate debt securities

Collateralized loan and other debt obligations

Other

 (85)

 (55)

 (11)

 2,542 

 7,202 

 1,690 

 (55)

 (38)

 (18)

 428 

 343 

 365 

 (140)

 (93)

 (29)

 2,970 

 7,545 

 2,055 

Total debt securities

 (4,474)

 96,873 

 (613)

 8,647 

 (5,087)

 105,520 

Marketable equity securities: 

Perpetual preferred securities

Other marketable equity securities

Total marketable equity securities

 (28)

 (4)

 (32)

 424 

 34

 458 

 (32)

 308 

-

-

 (32)

 308 

 (60)

 (4)

 (64)

732 

34 

766 

Total available-for-sale securities

 (4,506)

 97,331 

 (645)

 8,955 

 (5,151)

 106,286 

Held-to-maturity securities: 

Federal agency mortgage-backed securities

Total held-to-maturity securities

 (99)

 6,153 

 (99)

 6,153 

-

-

-

-

 (99)

 6,153 

 (99)

 6,153 

Total 

$ 

 (4,605)

 103,484 

 (645)

 8,955 

 (5,250)

 112,439 

December 31, 2012 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 

$ 

-

-

 -

-

 -

 -

Securities of U.S. states and political subdivisions 

(55) 

2,709

 (389)

 4,662 

(444) 

7,371 

Mortgage-backed securities: 

Federal agencies 

Residential  

Commercial 

(4) 

(4) 

(6) 

2,247

261

491 

-

 (45)

 (262)

-

 1,564 

 2,564

 (4)

(49) 

 (268)

2,247 

1,825 

3,055 

Total mortgage-backed securities 

(14) 

2,999

 (307)

 4,128

 (321)

7,127 

Corporate debt securities

Collateralized loan and other debt obligations 

Other

 (14)

(2) 

 (11)

 1,217

1,485

 2,153

 (55)

 (93)

 (65)

 305 

 798 

 1,010 

 (69)

 (95)

(76) 

1,522 

2,283 

3,163  

Total debt securities 

(96) 

10,563 

(909) 

10,903

 (1,005)

21,466 

Marketable equity securities: 

Perpetual preferred securities 

Other marketable equity securities

Total marketable equity securities 

(3) 

 (9) 

(12) 

116 

48 

164 

 (37)

-

 (37)

 538 

-

 538 

 (40)

 (9)

(49) 

654 

 48 

702 

Total 

$ 

(108) 

10,727

 (946)

 11,441

 (1,054)

22,168 

156 

We do not have the intent to sell any securities included in 
the previous table. For debt securities included in the table, we 
have concluded it is more likely than not that we will not be 
required to sell prior to recovery of the amortized cost basis. We 
have assessed each security with gross unrealized losses for 
credit impairment. For debt securities, we evaluate, where 
necessary, whether credit impairment exists by comparing the 
present value of the expected cash flows to the securities’ 
amortized cost basis. For equity securities, we consider 
numerous factors in determining whether impairment exists, 
including our intent and ability to hold the securities for a period 
of time sufficient to recover the cost basis of the securities. 

See Note 1 – “Investments” for the factors that we consider in 

our analysis of OTTI for debt and equity securities. 

SECURITIES OF U.S. TREASURY AND FEDERAL AGENCIES 
AND FEDERAL AGENCY MORTGAGE-BACKED SECURITIES 
(MBS)  The unrealized losses associated with U.S. Treasury and 
federal agency securities and federal agency MBS are primarily 
driven by changes in interest rates and not due to credit losses 
given the explicit or implicit guarantees provided by the U.S. 
government. 

SECURITIES OF U.S. STATES AND POLITICAL 
SUBDIVISIONS  The unrealized losses associated with securities 
of U.S. states and political subdivisions are primarily driven by 
changes in the relationship between municipal and term funding 
credit curves rather than by changes to the credit quality of the 
underlying securities. Substantially all of these investments are 
investment grade. The securities were generally underwritten in 
accordance with our own investment standards prior to the 
decision to purchase. Some of these securities are guaranteed by 
a bond insurer, but we did not rely on this guarantee in making 
our investment decision. These investments will continue to be 
monitored as part of our ongoing impairment analysis, but are 
expected to perform, even if the rating agencies reduce the credit 
rating of the bond insurers. As a result, we expect to recover the 
entire amortized cost basis of these securities. 

RESIDENTIAL AND COMMERCIAL MBS  The unrealized losses 
associated with private residential MBS and commercial MBS 
are primarily driven by changes in projected collateral losses, 
credit spreads and interest rates. We assess for credit 
impairment by estimating the present value of expected cash 
flows. The key assumptions for determining expected cash flows 
include default rates, loss severities and/or prepayment rates. 
We estimate losses to a security by forecasting the underlying 
mortgage loans in each transaction. We use forecasted loan 
performance to project cash flows to the various tranches in the 
structure. We also consider cash flow forecasts and, as 
applicable, independent industry analyst reports and forecasts, 
sector credit ratings, and other independent market data. Based 
upon our assessment of the expected credit losses and the credit 
enhancement level of the securities, we expect to recover the 
entire amortized cost basis of these securities. 

CORPORATE DEBT SECURITIES  The unrealized losses 
associated with corporate debt securities are primarily related to 

unsecured debt obligations issued by various corporations. We 
evaluate the financial performance of each issuer on a quarterly 
basis to determine that the issuer can make all contractual 
principal and interest payments. Based upon this assessment, we 
expect to recover the entire amortized cost basis of these 
securities. 

COLLATERALIZED LOAN AND OTHER DEBT OBLIGATIONS 
The unrealized losses associated with collateralized loan and 
other debt obligations relate to securities primarily backed by 
commercial, residential or other consumer collateral. The 
unrealized losses are primarily driven by changes in projected 
collateral losses, credit spreads and interest rates. We assess for 
credit impairment by estimating the present value of expected 
cash flows. The key assumptions for determining expected cash 
flows include default rates, loss severities and prepayment rates. 
We also consider cash flow forecasts and, as applicable, 
independent industry analyst reports and forecasts, sector credit 
ratings, and other independent market data. Based upon our 
assessment of the expected credit losses and the credit 
enhancement level of the securities, we expect to recover the 
entire amortized cost basis of these securities. 

OTHER DEBT SECURITIES  The unrealized losses associated 
with other debt securities primarily relate to other asset-backed 
securities. The losses are primarily driven by changes in 
projected collateral losses, credit spreads and interest rates. We 
assess for credit impairment by estimating the present value of 
expected cash flows. The key assumptions for determining 
expected cash flows include default rates, loss severities and 
prepayment rates. Based upon our assessment of the expected 
credit losses and the credit enhancement level of the securities, 
we expect to recover the entire amortized cost basis of these 
securities. 

MARKETABLE EQUITY SECURITIES  Our marketable equity 
securities include investments in perpetual preferred securities, 
which provide attractive tax-equivalent yields. We evaluated 
these hybrid financial instruments with investment-grade 
ratings for impairment using an evaluation methodology similar 
to that used for debt securities. Perpetual preferred securities are 
not considered to be other-than-temporarily impaired if there is 
no evidence of credit deterioration or investment rating 
downgrades of any issuers to below investment grade, and we 
expect to continue to receive full contractual payments. We will 
continue to evaluate the prospects for these securities for 
recovery in their market value in accordance with our policy for 
estimating OTTI. We have recorded impairment write-downs on 
perpetual preferred securities where there was evidence of credit 
deterioration. 

OTHER INVESTMENT SECURITIES MATTERS  The fair values 
of our investment securities could decline in the future if the 
underlying performance of the collateral for the residential and 
commercial MBS or other securities deteriorate and our credit 
enhancement levels do not provide sufficient protection to our 
contractual principal and interest. As a result, there is a risk that 
significant OTTI may occur in the future. 

157 

Note 5:  Investment Securities (continued) 

The following table shows the gross unrealized losses and fair 

value of debt and perpetual preferred investment securities by 
those rated investment grade and those rated less than 
investment grade, according to their lowest credit rating by 
Standard & Poor’s Rating Services (S&P) or Moody’s Investors 
Service (Moody’s). Credit ratings express opinions about the 
credit quality of a security. Securities rated investment grade, 
that is those rated BBB- or higher by S&P or Baa3 or higher by 
Moody’s, are generally considered by the rating agencies and 
market participants to be low credit risk. Conversely, securities 
rated below investment grade, labeled as “speculative grade” by 
the rating agencies, are considered to be distinctively higher 

credit risk than investment grade securities. We have also 
included securities not rated by S&P or Moody’s in the table 
below based on the internal credit grade of the securities (used 
for credit risk management purposes) equivalent to the credit 
rating assigned by major credit agencies. The unrealized losses 
and fair value of unrated securities categorized as investment 
grade based on internal credit grades were $18 million and $1.9 
billion, respectively, at December 31, 2013, and $19 million and 
$2.0 billion, respectively, at December 31, 2012. If an internal 
credit grade was not assigned, we categorized the security as 
non-investment grade. 

(in millions) 

December 31, 2013 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 

Securities of U.S. states and political subdivisions

Mortgage-backed securities: 

Federal agencies

Residential 

Commercial

Investment grade 

Non-investment grade 

Gross 

unrealized 
losses 

Fair 
value 

Gross  

unrealized 
losses 

Fair 
value 

$

 (329)

 (671)

 5,786 

 12,915 

 (3,614)

 68,177 

 (2)

 (46)

 177 

 3,364 

-

 (56)

-

 (38)

 (69)

-

 443 

-

 1,297 

 791 

Total mortgage-backed securities

 (3,662)

 71,718 

 (107)

 2,088 

Corporate debt securities 

Collateralized loan and other debt obligations

Other

Total debt securities

Perpetual preferred securities 

 (96)

 (72)

 (19)

 2,343 

 7,376

 1,874 

 (44)

 (21)

 (10)

 627 

 169 

 181 

 (4,849)

 102,012 

 (238)

 3,508 

(60)

 732 

-

-

Total available-for-sale securities

 (4,909)

 102,744 

 (238)

 3,508 

Held-to-maturity securities: 

Federal agency mortgage-backed securities

Total held-to-maturity securities

 (99)

 6,153 

 (99)

 6,153

-

 -

-

-

Total 

$ 

 (5,008)

 108,897 

 (238)

 3,508 

December 31, 2012 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 

Securities of U.S. states and political subdivisions 

Mortgage-backed securities: 

Federal agencies

Residential

Commercial

Total mortgage-backed securities 

Corporate debt securities

Collateralized loan and other debt obligations 

Other

Total debt securities 

Perpetual preferred securities 

Total 

158 

$ 

-

-

(378) 

6,839

 (4)

 (3)

 (31)

 2,247 

 78

 2,110

-

 (66)

-

 (46)

 (237)

-

 532 

-

 1,747 

 945 

(38) 

4,435

 (283)

 2,692 

 (19)

(49) 

 (49)

(533) 

(40) 

 1,112

2,065

 3,034

17,485

654 

 (50)

 (46)

 (27)

 410 

 218 

 129 

 (472)

 3,981 

-

-

$ 

 (573)

 18,139 

(472) 

3,981 

Contractual Maturities 
The following table shows the remaining contractual maturities 
and contractual weighted-average yields (taxable-equivalent 
basis) of debt securities. The remaining contractual principal 
maturities for MBS do not consider prepayments. Remaining 

expected maturities will differ from contractual maturities 
because borrowers may have the right to prepay obligations 
before the underlying mortgages mature. 

(in millions) 

amount 

Yield 

Amount   Yield 

Amount   Yield 

Amount   Yield 

Amount   Yield 

Total 

Within one year  

After one year 
through five years 

After five years 
through ten years 

After ten years 

Remaining contractual maturity 

December 31, 2013 

Available-for-sale securities (1): 
Securities of U.S. Treasury 

and federal agencies 

$

 6,280 

 1.66 %  $  

86   0.54 %  $  

701   1.45 %  $  

 5,493   1.71 %  $  

-

 - %  

Securities of U.S. states and 

political subdivisions

 42,536 

5.30 

 4,915  1.84 

 7,901  2.19 

 3,151  5.19 

 26,569  6.89 

Mortgage-backed securities: 

Federal agencies
Residential 
Commercial

 117,591 
 12,453
 18,747

3.33 
 4.31 
 5.24

1  7.14 
-
-
-
 -

398  2.71 
-
 52  3.33

-

956  3.46 
113  5.43 
 59  0.96

 116,236  3.33 
 12,340  4.30 
 18,636  5.26 

Total mortgage-backed  

securities

 148,791 

3.65 

1  7.14 

450  2.78 

 1,128  3.52 

 147,212  3.66 

Corporate debt securities
Collateralized loan and 
other debt obligations

Other

Total debt securities 

 21,227 

4.18 

 6,136  2.06 

 7,255  4.22 

 6,528  5.80 

 1,308  5.77 

 20,159 
 9,629 

1.59 
1.80 

40  0.25 
906  2.53 

 1,100  0.63 
 2,977  1.74 

 7,750  1.29 
 1,243  1.64 

 11,269  1.89 
 4,503  1.73 

at fair value 

$   248,622 

 3.69 %  $   12,084   1.99 %  $  20,384   2.75 %  $   25,293   3.14 %  $   190,861   3.97 %  

Held-to-maturity securities (1): 
Federal agency mortgage- 
backed securities (2) 

Other (3)

Total held-to-maturity 

$

 6,205 
 6,042 

 3.90 %  $ 
1.89 

-

 - %  $ 

195  1.72 

-
 4,468  1.87 

 - %  $ 

-
 1,379  1.98 

 - %  $ 

 6,205   3.90 %  

-

-

securities at fair value  $ 

 12,247 

 2.92 %  $ 

195   1.72 %  $ 

 4,468   1.87 %  $ 

 1,379   1.98 %  $ 

 6,205   3.90 %  

December 31, 2012 

Available-for-sale securities: 

Securities of U.S. Treasury 
and federal agencies 

Securities of U.S. states and 

$ 

7,146 

1.59  %  $  

376  0.43  %  $  

661  1.24  %  $  

6,109  1.70  %  $  

-

- % 

political subdivisions 

38,676 

5.29 

1,861  2.61 

11,620  2.18 

3,380  5.51 

21,815  7.15 

Mortgage-backed securities: 

Federal agencies 
Residential 
Commercial 

Total mortgage-backed  

97,285 
15,931 
19,968 

3.82 
4.38 
5.33 

1  5.40 
-
-
-
-

106  4.87 
-
78  3.69 

-

1,144  3.41 
569  2.06 
101  2.84 

96,034  3.83 
15,362  4.47 
19,789  5.35 

securities 

133,184 

4.12 

1  5.40 

184  4.37 

1,814  2.95 

131,185  4.13 

Corporate debt securities
Collateralized loan and 

other debt obligations 

Other 

Total debt securities 

21,333

4.26 

1,037  4.29 

12,792  3.19 

6,099  6.14 

1,405  5.88 

13,188 
18,887 

1.35 
1.85 

44  0.96 
1,715  1.14 

1,246  0.71 
9,589  1.75 

7,376  1.01 
3,274  2.11 

4,522  2.08 
4,309  2.14 

at fair value 

$  232,414 

3.91  %  $  

5,034  2.28  %  $   36,092  2.37  %  $   28,052  3.07  %  $   163,236  4.44  %  

(1) Weighted-average yields displayed by maturity bucket are weighted based on fair value for available-for-sale securities and amortized cost for held-to-maturity securities. 
(2) Total amortized cost of federal agency mortgage-backed securities was $6.3 billion at December 31, 2013, with a remaining contractual maturity of after ten years. 
(3) Total amortized cost of other debt securities was $6.0 billion at December 31, 2013, with remaining contractual maturities of within one year, after one year through five 

years, and after five years through ten years of $0.2 billion, $4.4 billion and $1.4 billion, respectively, at December 31, 2013. 

159 

Note 5:  Investment Securities (continued) 

Realized Gains and Losses 
The following table shows the gross realized gains and losses on 
sales and OTTI write-downs related to the investment securities 
portfolio, which includes marketable equity securities, as well as 
net realized gains and losses on nonmarketable equity 
investments (see Note 7 – Other Assets). 

(in millions)

Gross realized gains 
Gross realized losses

OTTI write-downs

Net realized gains from investment securities

Net realized gains from nonmarketable equity investments

Year ended December 31, 

 2013

 2012 

2011 

$

 492 
 (24)

600 
 (73)

1,305 
 (70) 

 (183)

 (256)

 (541) 

 285 

271 

694 

 1,158 

1,086

 842 

Net realized gains from debt securities and equity investments 

$

 1,443 

1,357

 1,536 

Other-Than-Temporary Impairment 
The following table shows the detail of total OTTI write-downs 
included in earnings for debt securities, marketable equity 
securities and nonmarketable equity investments.

 Year ended December 31, 

 2013 

2012 

2011 

$ 

2 

 1 

72 

 53 

 4 

 -

 26 

16 

-

84 

86 

11 

1 

42 

2 

-

252 

101 

3 

1 

64 

 158 

240 

423 

 -

 25 

 25 

 183 

 161 

344 

12 

4 

16 

256 

160 

416 

96 

22 

118 

541 

170 

711 

(in millions)

OTTI write-downs included in earnings 

Debt securities: 

U.S. states and political subdivisions 

Mortgage-backed securities: 

Federal agencies

Residential  

Commercial

Corporate debt securities

Collateralized loan and other debt obligations

Other debt securities

Total debt securities

  Equity securities: 

Marketable equity securities: 

Perpetual preferred securities

Other marketable equity securities

Total marketable equity securities

Total investment securities

Nonmarketable equity investments

Total OTTI write-downs included in earnings 

$ 

160 

Other-Than-Temporarily Impaired Debt 
Securities 
The following table shows the detail of OTTI write-downs on 
debt securities included in earnings and the related changes in 
OCI for the same securities. 

(in millions) 

OTTI on debt securities 

Recorded as part of gross realized losses: 

Credit-related OTTI 

Intent-to-sell OTTI

Total recorded as part of gross realized losses

Changes to OCI for increase (decrease) in non-credit-related OTTI (1): 

U.S. states and political subdivisions
Residential mortgage-backed securities

Commercial mortgage-backed securities
Corporate debt securities

Collateralized loan and other debt obligations

Other debt securities

Total changes to OCI for non-credit-related OTTI

Total OTTI losses recorded on debt securities 

Year ended December 31, 

2013 

2012 

2011 

$ 

107 

 51 

 158 

 (2)
 (27)

 (90)
 -

 (1)

 1 

237 

3 

240 

 1 
 (178)

 (88)
1 

 (1)

28 

 (119)

 (237)

$

 39 

3 

422 

1 

423 

 (1) 
 (171) 

 105 
2 

 4 

 (13) 

 (74) 

349 

(1)  Represents amounts recorded to OCI for impairment, due to factors other than credit, on debt securities that have also had credit-related OTTI write-downs during the 

period. Increases represent initial or subsequent non-credit-related OTTI on debt securities. Decreases represent partial to full reversal of impairment due to recoveries in 
the fair value of securities due to factors other than credit. 

The following table presents a rollforward of the credit loss 

component recognized in earnings for debt securities we still 
own (referred to as “credit-impaired” debt securities). The credit 
loss component of the amortized cost represents the difference 
between the present value of expected future cash flows 
discounted using the security’s current effective interest rate and 
the amortized cost basis of the security prior to considering 
credit losses. OTTI recognized in earnings for credit-impaired 
debt securities is presented as additions and is classified into one 
of two components based upon whether the current period is the 
first time the debt security was credit-impaired (initial credit 
impairment) or if the debt security was previously credit-

impaired (subsequent credit impairments). The credit loss 
component is reduced if we sell, intend to sell or believe we will 
be required to sell previously credit-impaired debt securities. 
Additionally, the credit loss component is reduced if we receive 
or expect to receive cash flows in excess of what we previously 
expected to receive over the remaining life of the credit-impaired 
debt security, the security matures or is fully written down. 

Changes in the credit loss component of credit-impaired debt 

securities that were recognized in earnings and related to 
securities that we do not intend to sell are presented in the 
following table. 

(in millions) 

Year ended December 31, 

2013 

2012 

2011 

Credit loss component, beginning of year 

$ 

1,289 

1,272

 1,043 

Additions: 

Initial credit impairments

Subsequent credit impairments

Total additions 

Reductions: 

For securities sold or matured

For securities derecognized due to changes in consolidation status of variable interest entities

For recoveries of previous credit impairments (1)

Total reductions

Credit loss component, end of year 

 21 

 86 

107 

 (194)

 -

 (31)

 (225)

55 

182 

237 

 (194)

-

 (26)

 (220)

87 

335 

422 

 (160) 

 (2) 

 (31) 

 (193) 

$ 

 1,171 

1,289

 1,272 

(1)  Recoveries of previous credit impairments result from increases in expected cash flows subsequent to credit loss recognition. Such recoveries are reflected prospectively as 

interest yield adjustments using the effective interest method. 

161 

Note 5:  Investment Securities (continued) 

To determine credit impairment losses for asset-backed 
securities (e.g., residential MBS, commercial MBS), we estimate 
expected future cash flows of the security by estimating the 
expected future cash flows of the underlying collateral and 
applying those collateral cash flows, together with any credit 
enhancements such as subordinated interests owned by third 
parties, to the security. The expected future cash flows of the 
underlying collateral are determined using the remaining 
contractual cash flows adjusted for future expected credit losses 
(which consider current delinquencies and nonperforming assets 

(NPAs), future expected default rates and collateral value by 
vintage and geographic region) and prepayments. The expected 
cash flows of the security are then discounted at the security’s 
current effective interest rate to arrive at a present value 
amount. Total credit impairment losses on residential MBS that 
we do not intend to sell are shown in the table below. The table 
also presents a summary of the significant inputs considered in 
determining the measurement of the credit loss component 
recognized in earnings for residential MBS. 

($ in millions)

Credit impairment losses on residential MBS 

Investment grade 
Non-investment grade

Total credit impairment losses on residential MBS 

Significant inputs (non-agency – non-investment grade MBS) 

Expected remaining life of loan loss rate (1): 

Range (2) 

Credit impairment loss rate distribution (3): 

0 - 10% range

10 - 20% range

20 - 30% range

Greater than 30%

Weighted average loss rate (4)

Current subordination levels (5): 

Range (2) 

Weighted average (4) 

Prepayment speed (annual CPR (6)): 

Range (2) 

Weighted average (4) 

Year ended December 31, 

 2013 

2012 

2011 

$ 

$ 

-
 72 

72 

-
84 

84 

5 
247 

252 

0-20  %  

1-44 

0-48 

 91 

 8 

 1 

 -

 6 

0-41 

-

4-27 

16 

77 

11 

4 

8 

8 

0-57 

2 

5-29 

15 

42 

18 

28 

12 

12 

0-25 

4 

3-19 

11 

(1)  Represents future expected credit losses on each pool of loans underlying respective securities expressed as a percentage of the total current outstanding loan balance of the 

pool for each respective security. 

(2)  Represents the range of inputs/assumptions based upon the individual securities within each category. 
(3)  Represents distribution of credit impairment losses recognized in earnings categorized based on range of expected remaining life of loan losses. For example 91% of credit 

impairment losses recognized in earnings for the year ended December 31, 2013, had expected remaining life of loan loss assumptions of 0 to 10%. 

(4)  Calculated by weighting the relevant input/assumption for each individual security by current outstanding amortized cost basis of the security. 
(5)  Represents current level of credit protection provided by tranches subordinate to our security holdings (subordination), expressed as a percentage of total current underlying 

loan balance. 

(6)  Constant prepayment rate. 

Total credit impairment losses on commercial MBS that we 

do not intend to sell were $28 million, $86 million, and 
$101 million for the years ended December 31, 2013, 2012 and 
2011, respectively. Significant inputs considered in determining 
the credit impairment losses for commercial MBS are the 
expected remaining life of loan loss rates and current 
subordination levels. Prepayment activity on commercial MBS 
does not significantly impact the determination of their credit 
impairment because, unlike residential MBS, commercial MBS 
experience significantly lower prepayments due to certain 
contractual restrictions, impacting the borrower’s ability to 
prepay the mortgage. The expected remaining life of loan loss 
rates for commercial MBS with credit impairment losses ranged 
from 4% to 15%, 3% to 18%, and 4% to 18%, while the current 
subordination level ranges were 0% to 21%, 0% to 13%, and 3% 
to 15% for the years ended December 31, 2013, 2012 and 2011, 
respectively. 

162 

 
Note 6:  Loans and Allowance for Credit Losses 

The following table presents total loans outstanding by portfolio 
segment and class of financing receivable. Outstanding balances 
include a total net reduction of $6.4 billion and $7.4 billion at 
December 31, 2013 and December 31, 2012, respectively, for 
unearned income, net deferred loan fees, and unamortized 

discounts and premiums. Outstanding balances also include PCI 
loans net of any remaining purchase accounting adjustments. 
Information about PCI loans is presented separately in the 
“Purchased Credit-Impaired Loans” section of this Note. 

(in millions)

Commercial: 

Commercial and industrial 

Real estate mortgage
Real estate construction

Lease financing
Foreign (1)

Total commercial

Consumer: 

Real estate 1-4 family first mortgage

Real estate 1-4 family junior lien mortgage

Credit card

Automobile

Other revolving credit and installment

Total consumer 

Total loans 

 2013 

2012 

2011 

2010 

2009 

December 31, 

$

 197,210 

187,759 

167,216 

151,284 

158,352 

 107,100 
 16,747 

 12,034 
 47,665 

106,340
16,904

12,424
37,771

 105,975
 19,382

 13,117
 39,760

 99,435
 25,333

 13,094
 32,912

 97,527 
 36,978 

 14,210 
 29,398 

 380,756 

361,198 

345,450 

322,058 

336,465 

 258,497 

249,900

 228,894

 230,235

 229,536 

 65,914 

 26,870 

 50,808 

 42,954 

75,465

24,640

45,998

42,373

 85,991

 22,836

 43,508

 42,952

 96,149

 22,260

 43,516

 43,049

 103,708 

 24,003 

 42,624 

 46,434 

 445,043 

438,376 

424,181 

435,209 

446,305 

$

 825,799 

799,574 

769,631 

757,267 

782,770 

(1)  Substantially all of our foreign loan portfolio is commercial loans. Loans are classified as foreign primarily based on whether the borrower’s primary address is outside of the 

United States. 

Loan Concentrations 
Loan concentrations may exist when there are amounts loaned 
to borrowers engaged in similar activities or similar types of 
loans extended to a diverse group of borrowers that would cause 
them to be similarly impacted by economic or other conditions. 
At December 31, 2013 and 2012, we did not have concentrations 
representing 10% or more of our total loan portfolio in domestic 
commercial and industrial loans and lease financing by industry 
or CRE loans (real estate mortgage and real estate construction) 
by state or property type. Our real estate 1-4 family mortgage 
loans to borrowers in the state of California represented 
approximately 13% of total loans at both December 31, 2013 
and 2012, of which 2% were PCI loans in both years. These 
California loans are generally diversified among the larger 
metropolitan areas in California, with no single area consisting 
of more than 3% of total loans. We continuously monitor 
changes in real estate values and underlying economic or market 
conditions for all geographic areas of our real estate 1-4 family 
mortgage portfolio as part of our credit risk management 
process. 

Some of our real estate 1-4 family first and junior lien 
mortgage loans include an interest-only feature as part of the 
loan terms. These interest-only loans were approximately 15% of 
total loans at December 31, 2013, and 18% at December 31, 2012. 
Substantially all of these interest-only loans at origination were 
considered to be prime or near prime. We do not offer option 
adjustable-rate mortgage (ARM) products, nor do we offer 
variable-rate mortgage products with fixed payment amounts, 
commonly referred to within the financial services industry as 
negative amortizing mortgage loans. We acquired an option 

payment loan portfolio (Pick-a-Pay) from Wachovia at 
December 31, 2008. A majority of the portfolio was identified as 
PCI loans. Since the acquisition, we have reduced our exposure 
to the option payment portion of the portfolio through our 
modification efforts and loss mitigation actions. At 
December 31, 2013, approximately 3% of total loans remained 
with the payment option feature compared with 10% at 
December 31, 2008. 

Our first and junior lien lines of credit products generally 
have a draw period of 10 years (with some up to 15 or 20 years) 
with variable interest rate and payment options during the draw 
period of (1) interest only or (2) 1.5% of total outstanding 
balance plus accrued interest. During the draw period, the 
borrower has the option of converting all or a portion of the line 
from a variable interest rate to a fixed rate with terms including 
interest-only payments for a fixed period between three to seven 
years or a fully amortizing payment with a fixed period between 
five to 30 years. At the end of the draw period, a line of credit 
generally converts to an amortizing payment schedule with 
repayment terms of up to 30 years based on the balance at time 
of conversion. At December 31, 2013, our lines of credit portfolio 
had an outstanding balance of $75.7 billion, of which 
$3.9 billion, or 5%, is in its amortization period, another 
$11.6 billion, or 15%, of our total outstanding balance, will reach 
their end of draw period during 2014 through 2015, 
$22.8 billion, or 30%, during 2016 through 2018, and 
$37.4 billion, or 50%, will convert in subsequent years. This 
portfolio had unfunded credit commitments of $73.6 billion at 
December 31, 2013. The lines that enter their amortization 
period may experience higher delinquencies and higher loss 

163 

 
Note 6:  Loans and Allowance for Credit Losses (continued) 

rates than the ones in their draw period. At December 31, 2013, 
$274 million, or 7%, of outstanding lines of credit that are in 
their amortization period were 30 or more days past due, 
compared with $1.5 billion, or 2%, for lines in their draw period. 
We have considered this increased inherent risk in our allowance 
for credit loss estimate. In anticipation of our borrowers 
reaching the end of their contractual commitment, we have 
created a program to inform, educate and help these borrowers 
transition from interest-only to fully-amortizing payments or full 
repayment. We monitor the performance of the borrowers 
moving through the program in an effort to refine our ongoing 
program strategy. 

Loan Purchases, Sales, and Transfers 
The following table summarizes the proceeds paid or received for 
purchases and sales of loans and transfers from loans held for 
investment to mortgages/loans held for sale at lower of cost or 
market. This loan activity primarily includes loans purchased 
and sales of whole loan or participating interests, whereby we 
receive or transfer a portion of a loan after origination. The table 
excludes PCI loans and loans recorded at fair value, including 
loans originated for sale because their loan activity normally 
does not impact the allowance for credit losses. 

(in millions) 

Purchases (1) 

Sales

Transfers to MHFS/LHFS (1)

Year ended December 31,

 2013 

2012 

Commercial  Consumer 

Total 

Commercial  Consumer  

Total  

$

 10,914 

 (6,740)

 (258)

 581 

 11,495 

 (514)

 (7,254)

 (11)

 (269)

 12,280

 (5,840)

 (84)

 167 

 (840)

 (21)

 12,447 

 (6,680) 

 (105) 

(1)  The “Purchases” and “Transfers to MHFS/LHFS" categories exclude activity in government insured/guaranteed loans. As servicer, we are able to buy delinquent 

insured/guaranteed loans out of the Government National Mortgage Association (GNMA) pools. These loans have different risk characteristics from the rest of our consumer 
portfolio, whereby this activity does not impact the allowance for loan losses in the same manner because the loans are predominantly insured by the Federal Housing 
Administration (FHA) or guaranteed by the Department of Veterans Affairs (VA). On a net basis, such purchases net of transfers to MHFS were $8.2 billion and $9.8 billion 
for the year ended 2013 and 2012, respectively. 

164 

Commitments to Lend 
A commitment to lend is a legally binding agreement to lend 
funds to a customer, usually at a stated interest rate, if funded, 
and for specific purposes and time periods. We generally require 
a fee to extend such commitments. Certain commitments are 
subject to loan agreements with covenants regarding the 
financial performance of the customer or borrowing base 
formulas on an ongoing basis that must be met before we are 
required to fund the commitment. We may reduce or cancel 
consumer commitments, including home equity lines and credit 
card lines, in accordance with the contracts and applicable law. 

We may, as a representative for other lenders, advance funds 

or provide for the issuance of letters of credit under syndicated 
loan or letter of credit agreements. Any advances are generally 
repaid in less than a week and would normally require default of 
both the customer and another lender to expose us to loss.  
These temporary advance arrangements totaled approximately 
$87 billion at December 31, 2013. 

We issue commercial letters of credit to assist customers in 
purchasing goods or services, typically for international trade. At 
December 31, 2013 and 2012, we had $1.2 billion and 
$1.5 billion, respectively, of outstanding issued commercial 
letters of credit. We also originate multipurpose lending 
commitments under which borrowers have the option to draw 
on the facility for different purposes in one of several forms, 
including a standby letter of credit. See Note 14 for additional 
information on standby letters of credit. 

When we make commitments, we are exposed to credit risk. 
The maximum credit risk for these commitments will generally 
be lower than the contractual amount because a significant 
portion of these commitments are expected to expire without 
being used by the customer. In addition, we manage the 
potential risk in commitments to lend by limiting the total 
amount of commitments, both by individual customer and in 
total, by monitoring the size and maturity structure of these 
commitments and by applying the same credit standards for 
these commitments as for all of our credit activities. 

For certain loans and commitments to lend, we may require 

collateral or a guarantee, based on our assessment of a 
customer’s credit risk. We may require various types of 
collateral, including commercial and consumer real estate, autos, 
other short-term liquid assets such as accounts receivable or 
inventory and long-lived asset, such as equipment and other 
business assets. Collateral requirements for each loan or 
commitment may vary according to the specific credit 
underwriting, including terms and structure of loans funded 
immediately or under a commitment to fund at a later date. 

The contractual amount of our unfunded credit 

commitments, including unissued standby and commercial 
letters of credit, is summarized by portfolio segment and class of 
financing receivable in the following table. The table excludes 
standby and commercial letters of credit issued under the terms 
of our commitments and temporary advance commitments on 
behalf of other lenders. 

(in millions)

Commercial: 

Dec. 31, 

Dec. 31, 

 2013 

2012 

Commercial and industrial 

$

 238,962 

215,626 

Real estate mortgage

Real estate construction

Foreign

 5,910 

 12,593 

 12,216 

6,165 

9,109 

8,423 

Total commercial

 269,681 

239,323 

Consumer: 

Real estate 1-4 family first mortgage

 32,908 

42,657 

Real estate 1-4 family 

junior lien mortgage

Credit card

Other revolving credit and installment

 47,668 

 78,961 

 24,213 

50,934 

70,960 

19,791 

Total consumer 

 183,750 

184,342 

Total unfunded 

credit commitments 

$

 453,431 

423,665 

165 

Note 6:  Loans and Allowance for Credit Losses (continued) 

Allowance for Credit Losses 
The allowance for credit losses consists of the allowance for loan losses and the allowance for unfunded credit commitments. Changes in 
the allowance for credit losses were: 

(in millions)

Balance, beginning of year 
Provision for credit losses

Interest income on certain impaired loans (1)
Loan charge-offs: 

Commercial: 

Commercial and industrial 

Real estate mortgage
Real estate construction

Lease financing
Foreign

Total commercial

Consumer: 

Real estate 1-4 family first mortgage

Real estate 1-4 family junior lien mortgage

Credit card

Automobile

Other revolving credit and installment

Total consumer 

Total loan charge-offs

Loan recoveries: 

Commercial: 

Commercial and industrial 

Real estate mortgage

Real estate construction

Lease financing

Foreign

Total commercial

Consumer: 

Real estate 1-4 family first mortgage

Real estate 1-4 family junior lien mortgage

Credit card

Automobile

Other revolving credit and installment

Total consumer 

Total loan recoveries

Year ended December 31, 

 2013 

2012 

2011 

2010 

2009 

$ 

 17,477 
 2,309 

 (264)

19,668
7,217

 23,463
 7,899

 25,031
 15,753

 21,711 
 21,668 

 (315)

 (332)

 (266)

-

 (715)

 (190)
 (28)

 (33)
 (27)

 (1,306)

 (1,598)

 (2,775)

 (3,365) 

 (382)
 (191)

 (24)
 (111)

 (636)
 (351)

 (38)
 (173)

 (1,151)
 (1,189)

 (670) 
 (1,063) 

 (120)
 (198)

 (229) 
 (237) 

 (993)

 (2,014)

 (2,796)

 (5,433)

 (5,564) 

 (1,439)  

 (3,013)

 (3,883)

 (4,900)

 (3,318) 

 (1,578)

 (3,437)

 (3,763)

 (4,934)

 (4,812) 

 (1,022)  

 (1,101)

 (1,449)

 (2,396)

 (2,708) 

 (625)

 (753)

 (651)

 (757)

 (799)

 (925)

 (1,308)

 (2,063) 

 (1,129)

 (1,360) 

 (5,417)

 (8,959)

 (10,819)

 (14,667)

 (14,261) 

 (6,410)  

 (10,973)

 (13,615)

 (20,100)

 (19,825) 

380 

 227 

 137 

 16 

 27 

 787 

 245 

 269 

 126 

 321 

 153 

461 

163 

124 

19 

32 

799 

157 

259 

185 

362 

177 

419 

143 

146 

24 

45 

777 

405 

218 

251 

439 

226 

427 

68 

110 

20 

53 

678 

522 

211 

218 

499 

219 

254 

33 

16 
20 

40 

363 

185 

174 

180 

564 

191 

 1,114 

 1,901 

1,140

 1,539

 1,669

 1,294 

1,939

 2,316

 2,347

 1,657 

Net loan charge-offs (2) 

 (4,509)  

 (9,034)

 (11,299)

 (17,753)

 (18,168) 

Allowances related to business combinations/other (3)

 (42)

 (59)

 (63)

 698 

 (180) 

Balance, end of year 

Components: 

Allowance for loan losses 

Allowance for unfunded credit commitments

Allowance for credit losses (4) 

Net loan charge-offs as a percentage of average total loans (2)

Allowance for loan losses as a percentage of total loans (4)

Allowance for credit losses as a percentage of total loans (4)

$ 

 14,971 

17,477

 19,668

 23,463

 25,031 

$

$

 14,502 

17,060

 19,372

 23,022

 24,516 

 469 

417 

296 

441 

515 

 14,971 

17,477

 19,668

 23,463

 25,031 

 0.56  %

 1.76 

 1.81 

 1.17

2.13

2.19

 1.49

 2.52

 2.56

 2.30

 3.04

 3.10

 2.21 

 3.13 

 3.20 

(1)  Certain impaired loans with an allowance calculated by discounting expected cash flows using the loan’s effective interest rate over the remaining life of the loan recognize 

reductions in the allowance as interest income. 

(2)  For PCI loans, charge-offs are only recorded to the extent that losses exceed the purchase accounting estimates. 
(3)  Includes $693 million for the year ended December 31, 2010, related to the adoption of consolidation accounting guidance on January 1, 2010. 
(4)  The allowance for credit losses includes $30 million, $117 million, $231 million, $298 million and $333 million at December 31, 2013, 2012, 2011, 2010, and 2009, 

respectively, related to PCI loans acquired from Wachovia. Loans acquired from Wachovia are included in total loans net of related purchase accounting net write-downs. 

166 

 
The following table summarizes the activity in the allowance for credit losses by our commercial and consumer portfolio segments. 

Year ended December 31, 

(in millions) 

Commercial  Consumer 

Total 

  Commercial 

Consumer 

2013 

2012 

Total 

Balance, beginning of period 
Provision for credit losses

Interest income on certain impaired loans  

$ 

 5,714 
 671 

 (54)

 11,763 
 1,638 

 (210)

 17,477 
 2,309 

 (264)

6,358
666 

 (95)

 13,310
6,551

 19,668 
 7,217 

 (220)

 (315) 

Loan charge-offs
Loan recoveries

 (993)
 787 

 (5,417)
 1,114 

 (6,410)
 1,901 

 (2,014)
799 

 (8,959)
1,140

 (10,973) 
 1,939 

Net loan charge-offs

 (206)

 (4,303)

 (4,509)

 (1,215)

 (7,819)

 (9,034) 

Allowance related to business combinations/other

 (22)

 (20)

 (42)

 -

 (59)

 (59) 

Balance, end of period 

$ 

 6,103 

 8,868 

 14,971 

5,714

 11,763

 17,477 

The following table disaggregates our allowance for credit losses and recorded investment in loans by impairment methodology. 

(in millions) 

December 31, 2013 

Collectively evaluated (1) 

Individually evaluated (2)

PCI (3) 

Total 

December 31, 2012 

Collectively evaluated (1) 

Individually evaluated (2)

PCI (3)

Total 

Allowance for credit losses 

Recorded investment in loans 

Commercial 

C

onsumer  

Total  

Commercial 

Consumer  

Total 

$ 

 4,921 

 1,156 

 26

 5,011 

 9,932 

 372,918 

 398,084   771,002 

 3,853 

 5,009 

 4

 30

 5,334 

 2,504

 22,736 

 28,070 

 24,223

 26,727 

$

 6,103 

 8,868 

 14,971 

 380,756 

 445,043   825,799 

$ 

$ 

3,951 

1,675

 88 

7,524 

11,475 

349,035 

389,559 

738,594 

 4,210

 5,885

29 

117 

8,186

3,977

 21,826

 30,012 

 26,991

 30,968 

5,714 

11,763 

17,477 

361,198 

438,376 

799,574 

(1)  Represents loans collectively evaluated for impairment in accordance with Accounting Standards Codification (ASC) 450-20, Loss Contingencies (formerly FAS 5), and 

pursuant to amendments by ASU 2010-20 regarding allowance for non-impaired loans. 

(2)  Represents loans individually evaluated for impairment in accordance with ASC 310-10, Receivables (formerly FAS 114), and pursuant to amendments by ASU 2010-20 

regarding allowance for impaired loans. 

(3)  Represents the allowance and related loan carrying value determined in accordance with ASC 310-30, Receivables – Loans and Debt Securities Acquired with Deteriorated 

Credit Quality (formerly SOP 03-3) and pursuant to amendments by ASU 2010-20 regarding allowance for PCI loans. 

Credit Quality 
We monitor credit quality by evaluating various attributes and 
utilize such information in our evaluation of the appropriateness 
of the allowance for credit losses. The following sections provide 
the credit quality indicators we most closely monitor. The credit 
quality indicators are generally based on information as of our 
financial statement date, with the exception of updated Fair 
Isaac Corporation (FICO) scores and updated loan-to-value 
(LTV)/combined LTV (CLTV), which are obtained at least 
quarterly. Generally, these indicators are updated in the second 
month of each quarter, with updates no older than September 
30, 2013. See the “Purchased Credit-Impaired Loans” section of 
this Note for credit quality information on our PCI portfolio. 

COMMERCIAL CREDIT QUALITY INDICATORS  In addition to 
monitoring commercial loan concentration risk, we manage a 
consistent process for assessing commercial loan credit quality. 
Generally, commercial loans are subject to individual risk 
assessment using our internal borrower and collateral quality 
ratings. Our ratings are aligned to Pass and Criticized categories. 
The Criticized category includes Special Mention, Substandard, 
and Doubtful categories which are defined by bank regulatory 
agencies. 

The following table provides a breakdown of outstanding 

commercial loans by risk category. Of the $12.7 billion in 
criticized commercial real estate (CRE) loans at 
December 31, 2013, $2.7 billion has been placed on nonaccrual 
status and written down to net realizable collateral value. CRE 
loans have a high level of monitoring in place to manage these 
assets and mitigate loss exposure. 

167 

Note 6:  Loans and Allowance for Credit Losses (continued) 

(in millions) 

December 31, 2013 

By risk category: 

Pass 
Criticized

Total commercial loans (excluding PCI)

Total commercial PCI loans (carrying value)

Commercial 

Real 

Real 

and 
industrial 

estate 
mortgage 

estate 
construction 

Lease 
financing 

Foreign  

Total  

$

 182,072 
 14,923 

 94,992 
 10,972 

 196,995 
215 

 105,964 
 1,136 

 14,594 
 1,720 

 16,314 
433 

 11,577 
457 

 12,034 
-

 44,208 
 2,737 

 347,443 
 30,809 

 46,945 
720 

 378,252 
 2,504 

Total commercial loans 

$ 

 197,210 

 107,100 

 16,747 

 12,034 

 47,665 

 380,756 

December 31, 2012 

By risk category: 

Pass 
Criticized 

Total commercial loans (excluding PCI) 

Total commercial PCI loans (carrying value)

$ 

169,293
18,207 

187,500 
259 

87,183 
17,187 

104,370 
1,970

12,224
3,803 

16,027 
877 

11,787
637 

12,424 
-

35,380
1,520 

36,900 
871 

315,867 
41,354 

357,221 
3,977

  Total commercial loans 

$ 

187,759 

106,340 

16,904 

12,424 

37,771 

361,198 

The following table provides past due information for 
commercial loans, which we monitor as part of our credit risk 
management practices. 

(in millions) 

December 31, 2013 

By delinquency status: 

Commercial 

and 

Real 

estate 

Real 

estate 

Lease 

industrial 

mortgage 

construction 

financing 

Foreign  

Total  

Current-29 DPD and still accruing 

$  195,908 

103,139 

15,698  

11,972  

46,898  

373,615 

30-89 DPD and still accruing 

90+ DPD and still accruing

Nonaccrual loans

338 

 11

 738 

538 

 35

 2,252 

103 

 97

416 

33 

 -

29 

7 

-

40 

 1,019 

 143 

 3,475 

Total commercial loans (excluding PCI) 

196,995 

105,964 

16,314  

12,034  

46,945  

378,252 

Total commercial PCI loans (carrying value)

215 

 1,136 

433 

-

720 

 2,504 

Total commercial loans 

$  197,210 

107,100 

16,747  

12,034  

47,665  

380,756 

December 31, 2012 

By delinquency status: 

Current-29 DPD and still accruing 

$ 

185,614 

100,317

14,861

12,344

36,837

349,973 

30-89 DPD and still accruing

90+ DPD and still accruing

Nonaccrual loans 

417 

47 

1,422 

 503 

228 

3,322 

 136 

27 

1,003 

 53 

-

27 

 12 

1 

50 

1,121 

303 

5,824 

Total commercial loans (excluding PCI) 

187,500 

104,370 

16,027 

12,424 

36,900 

357,221 

Total commercial PCI loans (carrying value) 

259 

1,970 

877 

-

871 

3,977 

Total commercial loans 

$ 

187,759 

106,340 

16,904 

12,424 

37,771 

361,198 

168 

CONSUMER CREDIT QUALITY INDICATORS  We have various 
classes of consumer loans that present unique risks. Loan 
delinquency, FICO credit scores and LTV for loan types are 
common credit quality indicators that we monitor and utilize in 
our evaluation of the appropriateness of the allowance for credit 
losses for the consumer portfolio segment. 

Many of our loss estimation techniques used for the 

allowance for credit losses rely on delinquency-based models; 
therefore, delinquency is an important indicator of credit quality 
and the establishment of our allowance for credit losses. The 
following table provides the outstanding balances of our 
consumer portfolio by delinquency status. 

(in millions) 

December 31, 2013 

By delinquency status: 
Current-29 DPD 

30-59 DPD
60-89 DPD

90-119 DPD
120-179 DPD

180+ DPD

Government insured/guaranteed loans (1) 

Total consumer loans (excluding PCI)

Total consumer PCI loans (carrying value)

Real estate 

Real estate 

1-4 family 
first 

1-4 family 
junior lien 

Credit 

Other 

revolving 
credit and  

mortgage 

mortgage 

card   Automobile 

installment  

Total  

$

 193,361 

 64,194 

 26,203 

 49,699 

 31,866 

 365,323 

 2,784 
 1,157 

 587 
 747 

 5,024 

 30,737

461 
253 

182 
216 

485 

 -

202 
144 

124 
196 

1 

-

852 
186 

66 
4 

1 

-

178 
111 

76 
20 

7 

 4,477 
 1,851 

 1,035 
 1,183 

 5,518 

 10,696

 41,433 

 234,397 

 65,791 

 26,870 

 50,808 

 42,954 

 420,820 

 24,100 

123 

-

-

-

 24,223 

Total consumer loans 

$ 

 258,497 

 65,914 

 26,870 

 50,808 

 42,954 

 445,043 

December 31, 2012 

By delinquency status: 

Current-29 DPD 

30-59 DPD 

60-89 DPD 

90-119 DPD 

120-179 DPD 

180+ DPD 

Government insured/guaranteed loans (1) 

Total consumer loans (excluding PCI) 

Total consumer PCI loans (carrying value) 

$ 

179,870

 73,256

 23,976

 44,973

 29,546

 351,621 

3,295 

1,528 

853 

1,141 

6,655 

29,719

223,061
26,839

577 

339 

265 

358 

518 

 -

211 

143 

122 

187 

1 

-

798 

164 

57 

5 

1 

-

168 

108 

73 

28 

4 

5,049 

2,282 

1,370 

1,719 

7,179 

12,446

 42,165 

 75,313

 24,640

 45,998

 42,373

 411,385 

 152 

-

-

-

26,991 

Total consumer loans 

$ 

249,900 

75,465 

24,640 

45,998 

42,373 

438,376 

(1)  Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA and student loans whose repayments are predominantly guaranteed by 
agencies on behalf of the U.S. Department of Education under the Federal Family Education Loan Program (FFELP). Loans insured/guaranteed by the FHA/VA and 90+ DPD 
totaled $20.8 billion at December 31 2013, compared with $20.2 billion at December 31, 2012. Student loans 90+ DPD totaled $900 million at December 31, 2013, 
compared with $1.1 billion at December 31, 2012. 

Of the $7.7 billion of consumer loans not government 
insured/guaranteed that are 90 days or more past due at 
December 31, 2013, $902 million was accruing, compared with 
$10.3 billion past due and $1.1 billion accruing at 
December 31, 2012. 

Real estate 1-4 family first mortgage loans 180 days or more 

past due totaled $5.0 billion, or 2.1% of total first mortgages 
(excluding PCI), at December 31, 2013, compared with 
$6.7 billion, or 3.0%, at December 31, 2012. 

The following table provides a breakdown of our consumer 

portfolio by updated FICO. We obtain FICO scores at loan 
origination and the scores are updated at least quarterly. The 
majority of our portfolio is underwritten with a FICO score of 
680 and above. FICO is not available for certain loan types and 
may not be obtained if we deem it unnecessary due to strong 
collateral and other borrower attributes, primarily securities-
based margin loans of $5.0 billion at December 31, 2013, and 
$5.4 billion at December 31, 2012.  

169 

Note 6:  Loans and Allowance for Credit Losses (continued) 

(in millions) 

December 31, 2013 

By updated FICO: 

< 600 

600-639
640-679

680-719
720-759

760-799
800+

No FICO available
FICO not required

Government insured/guaranteed loans (1)

Real estate 

R

eal estate 

1-4 family 
first 

1-4 family 
junior lien  

Credit 

Other 

revolving 
credit and  

mortgage 

mortgage 

card   Automobile 

installment  

Total  

$ 

 14,128 

 9,030 
 14,917 

 24,336 
 32,991 

 72,062 
 33,311 

 2,885 
 -

 30,737 

 5,047 

 3,247 
 5,984 

 10,042 
 13,575 

 19,238 
 7,705 

953 
-

-

 2,404 

 2,175 
 4,176 

 5,398 
 5,530 

 4,535 
 2,408 

244 
-

-

 8,400 

 5,925 
 8,827 

 8,992 
 6,546 

 6,313 
 5,397 

408 
-

956 

 30,935 

 1,015 
 2,156 

 3,914 
 5,263 

 6,828 
 5,127 

 1,992 
 5,007 

 21,392 
 36,060 

 52,682 
 63,905 

 108,976 
 53,948 

 6,482 
 5,007 

-

 10,696 

 41,433 

Total consumer loans (excluding PCI)

 234,397 

 65,791 

 26,870 

 50,808 

 42,954 

 420,820 

Total consumer PCI loans (carrying value)

 24,100 

123 

-

-

-

 24,223 

Total consumer loans 

$ 

 258,497 

 65,914 

 26,870 

 50,808 

 42,954 

 445,043 

December 31, 2012 

By updated FICO: 

< 600 

600-639 

640-679 

680-719 

720-759 

760-799 

800+ 

No FICO available

FICO not required

Government insured/guaranteed loans (1) 

Total consumer loans (excluding PCI) 

Total consumer PCI loans (carrying value) 

$ 

17,662

10,208 

15,764 

24,725 

31,502 

63,946 

26,044 

 3,491

 -

29,719

 6,122 

3,660 

6,574 

11,361 

15,992 

21,874 

8,526 

 1,204

-

 -

2,314

1,961 

3,772 

4,990 

5,114 

4,109 

2,223 

 157 

-

-

 7,928

 1,163

 35,189 

5,451 

8,142 

7,949 

5,787 

5,400 

4,443 

898 

-

-

952 

2,011 

3,691 

4,942 

6,971 

1,912 

2,882

5,403

22,232 

36,263 

52,716 

63,337 

102,300 

43,148 

 8,632 

 5,403 

12,446

 42,165 

223,061

 75,313

 24,640

 45,998

 42,373

 411,385 

26,839

 152 

-

-

-

26,991 

Total consumer loans 

$ 

249,900 

75,465 

24,640 

45,998 

42,373 

438,376 

(1)  Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA and student loans whose repayments are predominantly guaranteed by 

agencies on behalf of the U.S. Department of Education under FFELP. 

LTV refers to the ratio comparing the loan’s unpaid principal 

The following table shows the most updated LTV and CLTV 

balance to the property’s collateral value. CLTV refers to the 
combination of first mortgage and junior lien mortgage 
(including unused line amounts for credit line products) ratios. 
LTVs and CLTVs are updated quarterly using a cascade approach 
which first uses values provided by automated valuation models 
(AVMs) for the property. If an AVM is not available, then the 
value is estimated using the original appraised value adjusted by 
the change in Home Price Index (HPI) for the property location. 
If an HPI is not available, the original appraised value is used. 
The HPI value is normally the only method considered for high 
value properties, generally with an original value of $1 million or 
more, as the AVM values have proven less accurate for these 
properties. 

distribution of the real estate 1-4 family first and junior lien 
mortgage loan portfolios. We consider the trends in residential 
real estate markets as we monitor credit risk and establish our 
allowance for credit losses. LTV does not necessarily reflect the 
likelihood of performance of a given loan, but does provide an 
indication of collateral value. In the event of a default, any loss 
should be limited to the portion of the loan amount in excess of 
the net realizable value of the underlying real estate collateral 
value. Certain loans do not have an LTV or CLTV primarily due 
to industry data availability and portfolios acquired from or 
serviced by other institutions. 

170 

(in millions) 

By LTV/CLTV: 

0-60% 

60.01-80%

80.01-100%

100.01-120% (1)

> 120% (1)

No LTV/CLTV available

Government insured/guaranteed loans (2)

December 31, 2013 

December 31, 2012 

Real estate 

Real estate 

1-4 family 
first 

1-4 family 
junior lien 

mortgage 
by LTV 

mortgage 
by CLTV 

$

 74,046 

 80,187 

 30,843 

 10,678 

 6,306 

 1,600 

 30,737 

 13,636 

 17,154 

 16,272 

 9,992 

 7,369 

 1,368 

-

Real estate  

Real estate 

1-4 family 
first  

1-4 family 
junior lien  

mortgage 
by LTV 

mortgage 
by CLTV 

56,247

 69,759

 34,830

 17,004

 13,529

1,973 

29,719

 12,170

 15,168

 18,038

 13,576

 14,610

1,751 

-

Total 

68,417 

84,927 

52,868 

30,580 

28,139 

3,724 

29,719 

Total 

 87,682 

 97,341 

 47,115 

 20,670 

 13,675 

 2,968 

 30,737 

Total consumer loans (excluding PCI)

 234,397 

 65,791 

 300,188 

223,061

75,313

298,374 

Total consumer PCI loans (carrying value)

 24,100 

123 

 24,223 

26,839 

152 

26,991 

Total consumer loans 

$

 258,497 

 65,914 

 324,411 

249,900

 75,465

 325,365 

(1)  Reflects total loan balances with LTV/CLTV amounts in excess of 100%. In the event of default, the loss content would generally be limited to only the amount in excess of 

100% LTV/CLTV. 

(2)  Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA. 

NONACCRUAL LOANS  The following table provides loans on 
nonaccrual status. PCI loans are excluded from this table 
because they continue to earn interest from accretable yield, 
independent of performance in accordance with their 
contractual terms. 

(in millions)

Commercial: 

Commercial and industrial 

$

Real estate mortgage

Real estate construction

Lease financing

Foreign

Total commercial (1) 

Consumer: 

Real estate 1-4 family first mortgage (2

)

Real estate 1-4 family junior lien mortg

age

Automobile

Other revolving credit and installment

Total consumer 

Total nonaccrual loans 

(excluding PCI) 

Dec. 31, 

Dec. 31, 

 2013 

2012 

 738 

 2,252 

 416 

 29 

 40 

1,422 

3,322 

1,003 

27 

50 

 3,475 

5,824 

 9,799 

11,455 

 2,188 

2,922 

 173 

 33 

245 

40 

 12,193  14,662 

$

 15,668  20,486 

(1)  Includes LHFS of $1 million and $16 million at December 31, 2013 and 

December 31, 2012, respectively. 

(2)  Includes MHFS of $227 million and $336 million at December 31, 2013 and 

December 31, 2012, respectively. 

171 

Note 6:  Loans and Allowance for Credit Losses (continued) 

LOANS 90 DAYS OR MORE PAST DUE AND STILL ACCRUING 
Certain loans 90 days or more past due as to interest or principal 
are still accruing, because they are (1) well-secured and in the 
process of collection or (2) real estate 1-4 family mortgage loans 
or consumer loans exempt under regulatory rules from being 
classified as nonaccrual until later delinquency, usually 120 days 
past due. PCI loans of $4.5 billion at December 31, 2013, and 
$6.0 billion at December 31, 2012, are not included in these past 
due and still accruing loans even though they are 90 days or 
more contractually past due. These PCI loans are considered to 
be accruing because they continue to earn interest from 
accretable yield, independent of performance in accordance with 
their contractual terms. Loans 90 days or more past due and still 
accruing whose repayments are predominantly insured by the 
FHA or guaranteed by the VA for mortgages and the U.S. 
Department of Education for student loans under the FFELP 
were $22.2 billion at December 31, 2013, up from $21.8 billion at 
December 31, 2012. 

The following table shows non-PCI loans 90 days or more 
past due and still accruing by class for loans not government 
insured/guaranteed.  

(in millions)

December 31, 

 2013 

2012 

Loan 90 days or more past due and still accruing: 

Total (excluding PCI): 

$ 

 23,219  23,245 

Less: FHA insured/VA guaranteed (1)(2)

 21,274  20,745 

Less: Student loans guaranteed 

under the FFELP (3) 

Total, not government 

900 

1,065 

insured/guaranteed 

$ 

 1,045 

1,435 

By segment and class, not government 

insured/guaranteed: 

Commercial: 

Commercial and industrial 

Real estate mortgage

Real estate construction

Foreign

Total commercial

Consumer: 

Real estate 1-4 family first mortgage (2)

Real estate 1-4 family junior lien mortgage (2)

Credit card

Automobile

Other revolving credit and installment

$

 11 

 35 

 97 

 -

 143 

 354 

 86 

 321 

 55 

 86 

47 

228 

27 

1 

303 

564 

133 

310 

40 

85 

Total consumer 

902 

1,132 

Total, not government 

insured/guaranteed 

$ 

1,045 

1,435 

(1)  Represents loans whose repayments are predominantly insured by the FHA or 

guaranteed by the VA. 

(2)  Includes mortgage loans held for sale 90 days or more past due and still 

accruing. 

(3)  Represents loans whose repayments are predominantly guaranteed by agencies 

on behalf of the U.S. Department of Education under the FFELP. 

172 

IMPAIRED LOANS  The table below summarizes key 
information for impaired loans. Our impaired loans 
predominantly include loans on nonaccrual status in the 
commercial portfolio segment and loans modified in a TDR, 
whether on accrual or nonaccrual status. These impaired loans 
generally have estimated losses which are included in the 
allowance for credit losses. We have impaired loans with no 
allowance for credit losses when loss content has been previously 

recognized through charge-offs and we do not anticipate 
additional charge-offs or losses, or certain loans are currently 
performing in accordance with their terms and for which no loss 
has been estimated. Impaired loans exclude PCI loans. The table 
below includes trial modifications that totaled $650 million at 
December 31, 2013, and $705 million at December 31, 2012. 
For additional information on our impaired loans and 

allowance for credit losses, see Note 1. 

Total impaired loans (excluding PCI) 

$ 

 33,646 

 28,070 

 21,488 

(in millions) 

December 31, 2013 

Commercial: 

Commercial and industrial 

Real estate mortgage
Real estate construction

Lease financing

Foreign

Total commercial (1)

Consumer: 

Real estate 1-4 family first mortgage

Real estate 1-4 family junior lien mortgage

Credit card 

Automobile

Other revolving credit and installment

Total consumer (2)

December 31, 2012 

Commercial:  

Commercial and industrial 

Real estate mortgage

Real estate construction

Lease financing

Foreign

Total commercial (1)

Consumer: 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage

Credit card

  Automobile 

Other revolving credit and installment

Total consumer (2)

Recorded investment 

Impaired loans 

Unpaid 
principal  

balance 

Impaired 

with related 
allowance for 

Related 
allowance for 

loans 

credit losses 

credit losses 

$

 2,016 

 4,269
 946 

 71 

 44 

 1,274 

 3,375 
615 

33 

37 

 1,024 

 3,264 
589 

33 

37 

223 

819 
101 

8 

5 

 7,346 

 5,334 

 4,947 

 1,156 

 22,450 

 19,500 

 3,130

 2,582 

 13,896 

 2,092 

431 

 245 

 44

431 

189 

 34

431 

95 

 27

 26,300 

 22,736 

 16,541 

$ 

3,331

 5,766

 1,975

 54 

 109 

 2,086

 4,673

 1,345

39 

43 

 2,086

 4,537

 1,345

39 

43 

 11,235

 8,186

 8,050

 1,674 

21,293

 2,855

 531 

314 

 27

 18,472

 2,483

531 

314 

 26

 15,224

 2,070

531 

314 

 26

 25,020

 21,826

 18,165

 3,026 

681 

132 

11 

 3 

 3,853 

 5,009 

 353 

 1,025 

 276 

11 

9 

 3,074 

 859 

244 

27 

 6 

 4,210 

5,884 

Total impaired loans (excluding PCI) 

$ 

36,255 

30,012 

26,215 

(1)  Excludes the unpaid principal balance for loans that have been fully charged off or otherwise have zero recorded investment. 
(2)  At December 31, 2013 and December 31, 2012, includes the recorded investment of $2.5 billion and $1.9 billion, respectively, of government insured/guaranteed loans that 

are predominantly insured by the FHA or guaranteed by the VA and generally do not have an allowance. 

173 

Note 6:  Loans and Allowance for Credit Losses (continued) 

Commitments to lend additional funds on loans whose terms 

have been modified in a TDR amounted to $407 million and 
$421 million at December 31, 2013 and 2012, respectively. 

The following tables provide the average recorded investment 
in impaired loans and the amount of interest income recognized 
on impaired loans by portfolio segment and class. 

(in millions) 

Commercial:  

Commercial and industrial 

Real estate mortgage
Real estate construction

Lease financing
Foreign

Total commercial

Consumer: 

 2013

 2012 

2011 

Average 
recorded 

Recognized 
interest 

Average 
recorded

Recognized 
interest 

Average 
recorded

Recognized 
interest 

investment 

income 

investment

income 

investment

income 

Year ended December 31,

$

 1,475 

 3,842 
966 

38 
33 

94 

141 
35 

1 
-

 2,281

 4,821
 1,818

 57 
36 

 6,354 

271 

9,013

111 

119 
61 

1 
1 

293 

 3,282

 5,308
 2,481

 80 
29 

105 

80 
70 

-
-

11,180

255 

Real estate 1-4 family first mortgage

 19,419 

973 

15,750

 803 

13,592

 700 

Real estate 1-4 family 

junior lien mortgage

Credit card

Automobile

Other revolving credit and installment

 2,498 

 480 

 232 

 30 

143 

57 

29 

3 

Total consumer (1)

 22,659 

 1,205 

Total impaired loans (excluding PCI) 

$

 29,013 

 1,476 

2,193

572 

299 

25 

18,839

27,852

 80 

63 

42 

2 

1,962

594 

244 

26 

 76 

21 

26 

1 

 990 

16,418

 824 

 1,283

 27,598

 1,079 

(in millions)

Average recorded investment in impaired loans 

Interest income: 

Cash basis of accounting 

Other (2)

Total interest income 

Year ended December 31, 

 2013 

2012 

2011 

29,013 

27,852

 27,598 

 426 

 1,050 

316 

967 

180 

899 

1,476 

1,283

 1,079 

$ 

$

$ 

(1)  Years ended December 31, 2013 and 2012, reflect the OCC guidance issued in third quarter 2012, which requires consumer loans discharged in bankruptcy to be classified 

as TDRs, as well as written down to net realizable collateral value. 

(2)  Includes interest recognized on accruing TDRs, interest recognized related to certain impaired loans which have an allowance calculated using discounting, and amortization 

of purchase accounting adjustments related to certain impaired loans. See footnote 1 to the table of changes in the allowance for credit losses. 

174 

 
 
 
 
At December 31, 2013, the loans in trial modification period 

were $253 million under HAMP, $45 million under 2MP and 
$352 million under proprietary programs, compared with 
$402 million, $45 million and $258 million at 
December 31, 2012, respectively. Trial modifications with a 
recorded investment of $286 million at December 31, 2013, and 
$276 million at December 31, 2012, were accruing loans and 
$364 million and $429 million, respectively, were nonaccruing 
loans. Our experience is that most of the mortgages that enter a 
trial payment period program are successful in completing the 
program requirements and are then permanently modified at the 
end of the trial period. Our allowance process considers the 
impact of those modifications that are probable to occur. 

The following table summarizes our TDR modifications for 
the periods presented by primary modification type and includes 
the financial effects of these modifications. For those loans that 
modify more than once, the table reflects each modification that 
occurred during the period. 

TROUBLED DEBT RESTRUCTURINGS (TDRs)  When, for 
economic or legal reasons related to a borrower’s financial 
difficulties, we grant a concession for other than an insignificant 
period of time to a borrower that we would not otherwise 
consider, the related loan is classified as a TDR. We do not 
consider any loans modified through a loan resolution such as 
foreclosure or short sale to be a TDR. 

We may require some borrowers experiencing financial 
difficulty to make trial payments generally for a period of three 
to four months, according to the terms of a planned permanent 
modification, to determine if they can perform according to 
those terms. These arrangements represent trial modifications, 
which we classify and account for as TDRs. While loans are in 
trial payment programs, their original terms are not considered 
modified and they continue to advance through delinquency 
status and accrue interest according to their original terms. The 
planned modifications for these arrangements predominantly 
involve interest rate reductions or other interest rate 
concessions; however, the exact concession type and resulting 
financial effect are usually not finalized and do not take effect 
until the loan is permanently modified. The trial period terms 
are developed in accordance with our proprietary programs or 
the U.S. Treasury’s Making Homes Affordable programs for real 
estate 1-4 family first lien (i.e. Home Affordable Modification 
Program – HAMP) and junior lien (i.e. Second Lien Modification 
Program – 2MP) mortgage loans. 

175 

Note 6:  Loans and Allowance for Credit Losses (continued) 

(in millions) 

Principal (2)  

Primary modification type (1) 

Financial effects of modifications 

Interest 
rate 
reduction  

Other  
concessions (3) 

Total  

Charge-
offs (4)  

Weighted 
average 
interest 
rate 
reduction 

Recorded 
investment
related to 
interest rate 
reduction (5)  

Year ended December 31, 2013 

Commercial: 

Commercial and industrial 
Real estate mortgage
Real estate construction
Lease financing
Foreign

Total commercial

Consumer: 

Real estate 1-4 family first mortgage
Real estate 1-4 family junior lien mortgage
Credit card
Automobile
Other revolving credit and installment
Trial modifications (6) 

Total consumer	

Total	 

Year ended December 31, 2012 

Commercial: 

Commercial and industrial 
Real estate mortgage
Real estate construction
Lease financing
Foreign

Total commercial	

Consumer: 

Real estate 1-4 family first mortgage
Real estate 1-4 family junior lien mortgage
Credit card
Automobile 
Other revolving credit and installment
Trial modifications (6) 

Total consumer	

Total 	

Year ended December 31, 2011 

Commercial: 

Commercial and industrial 
Real estate mortgage
Real estate construction
Lease financing
Foreign

Total commercial	

Consumer: 

Real estate 1-4 family first mortgage
Real estate 1-4 family junior lien mortgage
Credit card
Automobile 
Other revolving credit and installment
Trial modifications (6) 

Total consumer	

Total 	

$

$ 

$ 

$ 

$ 

$ 

 4
 33 
 -
 -
 15

 52 

 1,143 
 103 
 -
 3 
 -
-

 1,249 

 1,301 

11 
 47 
 12 
 -
 -

 70 

 1,371 
 79 
 -
5 
 -
-

 1,455 

 1,525 

166 
 113 
 29 
 -
 -

 308 

 1,629 
 98 
 -
73 
 1 
-

 1,801 

 2,109 

 176 
307 
12 
-
 1

496 

 1,170 
181 
182 
12 
 10
-

 1,555 

 2,051 

35 
219 
19 
-
-

273 

 1,302 
244 
241 
54 
1 
-

 1,842 

 2,115 

64 
146 
114 
-
-

324 

 1,908 
559 
336 
115 
4 
-

 2,922 

 3,246 

 1,081 
 1,391 
381 
-
 -

 2,853 

 3,681 
472 
-
97 
 12
 50

 4,312 

 7,165 

 1,370 
 1,907 
531 
4 
19 

 3,831 

 5,822 
756 
-
265 
22 
666 

 7,531 

 11,362

 2,412 
 1,894 
421 
57 
22 

 4,806 

934 
197 
-
3 
4 
651 

 1,789 

 6,595 

 1,261 
 1,731 
393 
-
 16

 3,401 

 5,994 
756 
182 
112 
 22
 50

 7,116 

 10,517 

 1,416 
 2,173 
562 
4 
19 

 4,174 

 8,495 
 1,079 
241 
324 
23 
666 

 10,828

 15,002

 2,642 
 2,153 
564 
57 
22 

 5,438 

 4,471 
854 
336 
191 
9 
651 

 6,512 

17 
8 
4 
-
 -

29 

233 
42 
-
34 
 -
 -

309 

338 

40 
12 
10 
-
-

62 

547 
512 
-
50 
5 
-

 1,114 

 1,176 

84 
24 
26 
-
-

134 

293 
28 
2 
23 
1 
-

347 

 4.71 %  $ 
 1.66 
 1.07 
-
-

 2.72 

 2.64 
 3.33 
 10.38
 7.66 
 4.87
-

 3.31 

 3.21 %  $ 

 1.60  %  $ 
 1.57 
 1.69 
-
-

 1.58 

 3.00 
 3.70 
 10.85 
 6.90 
 4.29 
-

 3.78 

 3.59  %  $ 

 3.13  %  $ 
 1.46 
 0.81 
-
-

 1.55 

 3.27 
 4.34 
 10.77 
 6.39 
 5.00 
-

 4.00 

 11,950

 481 

 3.82  %  $ 

176 
308 
12 
-
1 

497 

 2,019 
276 
 182 
12 
 10 
-

 2,499 

 2,996 

38 
226 
19 
-
-

283 

 2,379 
313 
241 
56 
2 
-

 2,991 

 3,274 

69 
160 
125 
-
-

354 

 3,322 
654 
260 
177 
4 
-

 4,417 

 4,771 

(1) 	 Amounts represent the recorded investment in loans after recognizing the effects of the TDR, if any. TDRs may have multiple types of concessions, but are presented only 

once in the first modification type based on the order presented in the table above. The reported amounts include loans remodified of $3.1 billion, $3.9 billion and 
$496 million, for the years ended December 31, 2013, 2012 and 2011, respectively, which reflect the impact of the prospective adoption of the OCC guidance issued in 2012. 

(2)  Principal modifications include principal forgiveness at the time of the modification, contingent principal forgiveness granted over the life of the loan based on borrower 

performance, and principal that has been legally separated and deferred to the end of the loan, with a zero percent contractual interest rate. 

(3)  Other concessions include loan renewals, term extensions and other interest and noninterest adjustments, but exclude modifications that also forgive principal and/or reduce 
the interest rate. Years ended December 2013 and 2012 includes $4.0 billion and $5.2 billion of consumer loans discharged in bankruptcy, respectively, as a result of the 
OCC guidance implementation. The OCC guidance issued in third quarter 2012 required consumer loans discharged in bankruptcy to be classified as TDRs, as well as written 
down to net realizable collateral value. 

(4)  Charge-offs include write-downs of the investment in the loan in the period it is contractually modified. The amount of charge-off will differ from the modification terms if the 

loan has been charged down prior to the modification based on our policies. In addition, there may be cases where we have a charge-off/down with no legal principal 
modification. Modifications resulted in legally forgiving principal (actual, contingent or deferred) of $393 million, $495 million and $577 million for the years ended 
December 31, 2013, 2012 and 2011, respectively. 

(5)  Reflects the effect of reduced interest rates on loans with principal or interest rate reduction primary modification type. 
(6)  Trial modifications are granted a delay in payments due under the original terms during the trial payment period. However, these loans continue to advance through 
delinquency status and accrue interest according to their original terms. Any subsequent permanent modification generally includes interest rate related concessions; 
however, the exact concession type and resulting financial effect are usually not known until the loan is permanently modified. Trial modifications for the period are 
presented net of previously reported trial modifications that became permanent in the current period. 

176 

 
 
 
The table below summarizes permanent modification TDRs 

that have defaulted in the current period within 12 months of 
their permanent modification date. We are reporting these 
defaulted TDRs based on a payment default definition of 90 days 
past due for the commercial portfolio segment and 60 days past 
due for the consumer portfolio segment. 

(in millions)

Commercial: 

Commercial and industrial 

Real estate mortgage
Real estate construction

Lease financing
Foreign

Total commercial

Consumer: 

Real estate 1-4 family first mortgage

Real estate 1-4 family junior lien mortgage

Credit card

Automobile

Other revolving credit and installment

Total consumer 

Total 

Purchased Credit-Impaired Loans 
Substantially all of our PCI loans were acquired from Wachovia 
on December 31, 2008. The following table presents PCI loans 
net of any remaining purchase accounting adjustments. Real 
estate 1-4 family first mortgage PCI loans are predominantly 
Pick-a-Pay loans. 

(in millions)

Commercial:  

Commercial and industrial 

Real estate mortgage

Real estate construction

Foreign

Total commercial

Consumer: 

Real estate 1-4 family first mortgage

Real estate 1-4 family junior lien mortgage

Automobile

Total consumer 

Total PCI loans (carrying value) 

Total PCI loans (unpaid principal balance) 

$

Recorded investment of defaults

 Year ended December 31, 

 2013 

2012 

2011 

 234 

 303 
 70 

 -
 1 

379 

579 
261 

1 
-

216 

331 
69 

1 
1 

 608 

1,220

 618 

 370 

567 

1,110 

 34 

 59 

 18 

 1 

55 

94 

55 

1 

137 

156 

110 

3 

482 

772 

1,516 

$

 1,090 

1,992

 2,134 

December 31, 

 2013 

2012 

2008 

 215 

 1,136 

 433 

 720 

259 

1,970

877 

871 

4,580 

 5,803 

6,462 

1,859 

 2,504 

3,977

 18,704 

 24,100 

26,839

39,214 

123 

-

 152 

-

728 

151 

 24,223 

26,991

 40,093 

 26,727 

30,968

 58,797 

 38,229 

45,174

 98,182 

$

$

$

177 

Note 6:  Loans and Allowance for Credit Losses (continued) 

ACCRETABLE YIELD  The excess of cash flows expected to be 
collected over the carrying value of PCI loans is referred to as the 
accretable yield and is recognized in interest income using an 
effective yield method over the remaining life of the loan, or 
pools of loans. The accretable yield is affected by: 
x 

changes in interest rate indices for variable rate PCI loans – 
expected future cash flows are based on the variable rates in 
effect at the time of the regular evaluations of cash flows 
expected to be collected; 
changes in prepayment assumptions – prepayments affect 
the estimated life of PCI loans which may change the 
amount of interest income, and possibly principal, expected 
to be collected; and 

x	 

x 

changes in the expected principal and interest payments 
over the estimated life – updates to expected cash flows are 
driven by the credit outlook and actions taken with 
borrowers. Changes in expected future cash flows from loan 
modifications are included in the regular evaluations of cash 
flows expected to be collected. 

The change in the accretable yield related to PCI loans is 

presented in the following table. 

(in millions)	

Total, beginning of year 

Addition of accretable yield due to acquisitions

Accretion into interest income (1)

Accretion into noninterest income due to sales (2)

$

Year ended December 31, 

 2013 

2012 

2011 

2010 

2009 

 18,548  15,961  16,714  14,559  10,447 
-

128 

 1 

3 

-

 (1,833)  (2,152  (2,206)

)

 (2,392)  (2,601) 

 (151)

 (5

)

 (189)

 (43)

 (5) 

 441 

Reclassification from nonaccretable difference for loans with improving credit-related cash flows

 971 

1,141

 373 

3,399

Changes in expected cash flows that do not affect nonaccretable difference (3)

 (144)

 3,600

 1,141

 1,191

 6,277 

Total, end of year 	

$

 17,392  18,548  15,961  16,714  14,559 

(1)  Includes accretable yield released as a result of settlements with borrowers, which is included in interest income. 
(2)  Includes accretable yield released as a result of sales to third parties, which is included in noninterest income. 
(3)  Represents changes in cash flows expected to be collected due to the impact of modifications, changes in prepayment assumptions, changes in interest rates on variable rate 
PCI loans and sales to third parties. The decline in expected interest cash flows in 2013 is primarily attributable to a decline in variable rate indices applicable to these loans, 
an increase in prepayment estimates, and updated estimates for interest collections attributable to loan modification activities. 

178 

PCI ALLOWANCE  Based on our regular evaluation of estimates 
of cash flows expected to be collected, we may establish an 
allowance for a PCI loan or pool of loans, with a charge to 
income though the provision for losses. The following table 
summarizes the changes in allowance for PCI loan losses. 

(in millions) 

Balance, December 31, 2008 

Provision for losses due to credit deterioration 

Charge-offs  

Balance, December 31, 2009 

Provision for losses due to credit deterioration 
Charge-offs  

Balance, December 31, 2010 

Provision for losses due to credit deterioration 
Charge-offs  

Balance, December 31, 2011 

Provision for losses due to credit deterioration 

Charge-offs  

Balance, December 31, 2012

Reversal of provision for losses

Charge-offs

Balance, December 31, 2013 

COMMERCIAL PCI CREDIT QUALITY INDICATORS  The following 
table provides a breakdown of commercial PCI loans by risk category. 

Commercial  Pick-a-Pay 

consumer 

Total 

Other 

$ 

$ 

-
850 

 (520) 

330 

712 
 (776)

266 

106 
 (207)

165 
25 

 (102) 

 88 

 (52)

 (10)

26 

-
-

-

-

-
 -

-

-
 -

-
-

-

-

 -

 -

-

-
3 

-

3 

59 
 (30)

32 

54 
 (20)

66 
7 

 (44)

29 

 (16)

 (9)

4 

-
853 

 (520) 

333 

771 
 (806) 

298 

160 
 (227) 

231 
32 

 (146) 

117 

 (68) 

 (19) 

30 

(in millions) 

December 31, 2013 

By risk category: 

Pass 

Criticized 

Total commercial PCI loans 

December 31, 2012 

By risk category: 

Pass 

Criticized 

Total commercial PCI loans 

Commercial 

and 

Real 

estate 

Real 

estate 

industrial 

mortgage 

construction 

Foreign 

Total 

$ 

$

$ 

$ 

118 

 97

316 

 820 

 215 

 1,136 

95 

164 

259 

341 

1,629 

1,970 

160 

273 

433 

207 

670 

877 

8 

712 

720 

255 

616 

871 

602 

 1,902 

 2,504 

898 

3,079 

3,977 

179 

Note 6:  Loans and Allowance for Credit Losses (continued) 

The following table provides past due information for commercial PCI loans. 

(in millions) 

December 31, 2013 

By delinquency status: 

Commercial 

Real 

Real 

and 
industrial 

estate 
mortgage 

estate 
construction 

Foreign  

Total  

Current-29 DPD and still accruing 
30-89 DPD and still accruing

90+ DPD and still accruing

$ 

210 
 5

 -

 1,052 
 41

43 

Total commercial PCI loans 

$

 215 

 1,136 

December 31, 2012 

By delinquency status: 

Current-29 DPD and still accruing 

30-89 DPD and still accruing
90+ DPD and still accruing

Total commercial PCI loans 

$ 

$ 

235 

 1 
 23 

259 

1,804

26 
140 

1,970 

355 
 2

76 

433 

 699 

51 
127 

877 

632 
 -

88 

720 

704 

-
167 

871 

 2,249 
 48 

207 

 2,504 

3,442 

78 
457 

3,977 

CONSUMER PCI CREDIT QUALITY INDICATORS  Our 
consumer PCI loans were aggregated into several pools of loans 
at acquisition. Below, we have provided credit quality indicators 
based on the unpaid principal balance (adjusted for write-

downs) of the individual loans included in the pool, but we have 
not allocated the remaining purchase accounting adjustments, 
which were established at a pool level. The following table 
provides the delinquency status of consumer PCI loans. 

(in millions) 

By delinquency status: 

December 31, 2013   

December 31, 2012 

Real estate 

Real estate 

1-4 family 

1-4 family 

first

junior lien 

Real estate 

Real estate 

1-4 family 

1-4 family 

first 

junior lien  

mortgage  m

ortgage 

Total 

mortgage 

mortgage 

Total 

Current-29 DPD and still accruing 

$

 20,712 

171 

 20,883 

30-59 DPD and still accruing

60-89 DPD and still accruing

90-119 DPD and still accruing

120-179 DPD and still accruing

180+ DPD and still accruing

 2,185 

 1,164 

 457 

 517 

 4,291 

8 

4 

2 

4 

 2,193 

 1,168 

459 

521 

22,304

2,587

1,361

650 

804 

 198 

 11 

 7 

6 

7 

22,502 

2,598 

1,368 

656 

811 

95 

 4,386 

5,356

 116 

5,472 

Total consumer PCI loans (adjusted unpaid principal balance) $

 29,326 

284 

 29,610 

33,062

 345 

33,407 

Total consumer PCI loans (carrying value) 

$

 24,100 

123 

 24,223 

26,839

 152 

26,991 

180 

 
The following table provides FICO scores for consumer PCI loans. 

Total consumer PCI loans (adjusted unpaid principal balance) $

 29,326 

284 

 29,610 

Total consumer PCI loans (carrying value) 

$

 24,100 

123 

 24,223 

The following table shows the distribution of consumer PCI loans by LTV for real estate 1-4 family first mortgages and by CLTV for 

real estate 1-4 family junior lien mortgages. 

December 31, 2013 

December 31, 2012 

Real estate 

Real estate

1-4 family 
first 

1-4 family 
junior lien 

 Real estate

  Real estate 

1-4 family 
first  

1-4 family 
junior lien 

mortgage 

mortgage 

Total 

mortgage 

mortgage 

Total 

 $

 9,933 
 6,029 

 6,789 
 3,732 

 1,662 
 865 

 198 
 118 

101 
60 

 10,034 
 6,089 

70 
35 

11 
5 

1 
1 

 6,859 
 3,767 

 1,673 
870 

199 
119 

13,163
6,673

6,602
3,635

1,757
874 

202 
156 

33,062

26,839

 144 
 68 

13,307
6,741

 73 
 39 

 11 
6 

1 
3 

6,675
3,674

1,768
880 

203 
159 

 345 

33,407 

 152 

26,991 

December 31, 2013 

December 31, 2012 

Real estate 

Real estate

1-4 family 

1-4 family 

first 

junior lien 

mortgage 

mortgage 

 Real estate

  Real estate 

1-4 family 

1-4 family 

first  

junior lien 

mortgage 

mortgage 

by LTV 

by CLTV 

Total 

by LTV 

by CLTV 

Total  

$

 2,501 

 8,541 

 10,366 

 4,677 

 3,232 

 9 

32 

42 

88 

67 

54 

1 

 2,533 

 8,583 

 10,454 

 4,744 

 3,286 

10 

1,374

4,119

9,576

8,084

9,889

 21 

 30 

 61 

 93 

1,395 

4,149 

9,637 

8,177 

 138 

10,027 

20 

2 

22 

33,062

26,839

 345 

33,407 

 152 

26,991 

(in millions) 

By FICO: 

< 600
  600-639

  640-679
  680-719

  720-759
  760-799

800+

No FICO available

(in millions) 

By LTV/CLTV: 

0-60% 

60.01-80%

80.01-100%

100.01-120% (1)

> 120% (1)

No LTV/CLTV available

Total consumer PCI loans (adjusted unpaid principal balance) $

 29,326 

284 

 29,610 

Total consumer PCI loans (carrying value) 

$

 24,100 

123 

 24,223 

(1)  Reflects total loan balances with LTV/CLTV amounts in excess of 100%. In the event of default, the loss content would generally be limited to only the amount in excess of 

100% LTV/CLTV. 

181 

Note 7:  Premises, Equipment, Lease Commitments and Other Assets 

Operating lease rental expense (predominantly for premises), 

net of rental income, was $1.3 billion, $1.1 billion and 
$1.2 billion in 2013, 2012 and 2011, respectively. 

The components of other assets were: 

(in millions)

Land 

Buildings
Furniture and equipment

Leasehold improvements
Premises and equipment leased 

under capital leases

$

December 31, 

 2013 

2012 

 1,759 

 7,931 
 7,517 

 1,939 

1,832 

7,670 
7,194 

1,839 

(in millions)

 82 

122 

Nonmarketable equity investments: 

Dec. 31, 
 2013 

Dec. 31, 
2012 

Total premises and equipment 

 19,228 

18,657 

Less: Accumulated depreciation 

and amortization

Net book value, 

 10,072 

9,229 

Cost method: 

Private equity 
Federal bank stock

$ 

 2,308 
 4,670 

2,572 
4,227 

Total cost method

 6,978 

6,799 

premises and equipment 

$

 9,156 

9,428 

Equity method: 

LIHTC investments (1) 

Private equity and other

 6,209 

 5,782 

4,767 

6,156 

Total equity method

 11,991 

10,923 

Fair value (2)

 1,386 

-

Total nonmarketable 

equity investments 

 20,355 

17,722 

Corporate/bank-owned life insurance 

Accounts receivable

Interest receivable

Core deposit intangibles

Customer relationship and 

 18,738 

 21,422 

 5,019 

 4,674 

18,649 

25,828 

5,006 

5,915 

other amortized intangibles

 1,084 

1,352 

Foreclosed assets: 

Government insured/guaranteed (3)

Non-government insured/guaranteed

Operating lease assets

Due from customers on acceptances 

Other

 2,093 

 1,844 

 2,047 

279 

1,509 

2,514 

2,001 

282 

 8,787 

12,800 

Total other assets 

$ 

 86,342 

93,578 

(1)  Represents low income housing tax credit investments. 
(2)  Represents nonmarketable equity investments for which we have elected the 

fair value option. See Note 17 for additional information. 

(3)  These are foreclosed real estate resulting from government insured/guaranteed 

loans. Both principal and interest related to these foreclosed real estate assets 
are collectible because the loans were predominantly insured by the FHA or 
guaranteed by the VA. 

Income (expense) related to nonmarketable equity 

investments was: 

(in millions)

Net realized gains from nonmarketable 

equity investments 

All other 

Total 

Year ended December 31, 

 2013 

2012 

2011 

$

$

 1,158 

 (287)

 871 

1,086

 (185)

 901 

842 

 (298) 

544 

Depreciation and amortization expense for premises and 
equipment was $1.2 billion, $1.3 billion and $1.4 billion in 2013, 
2012 and 2011, respectively. 

Dispositions of premises and equipment, included in 

noninterest expense, resulted in a net loss of $15 million in 2013, 
a net gain of $7 million in 2012 and a net loss of $17 million in 
2011, respectively. 

We have obligations under a number of noncancelable 

operating leases for premises and equipment. The leases 
predominantly expire over the next 15 years, with the longest 
expiring in 2105, and many provide for periodic adjustment of 
rentals based on changes in various economic indicators. Some 
leases also include a renewal option. The following table 
provides the future minimum payments under capital leases and 
noncancelable operating leases, net of sublease rentals, with 
terms greater than one year as of December 31, 2013. 

Operating  

leases 

Capital 

leases 

$ 

1,155 

1,052 

908 

778 

648 

2,812 

3 

2 

3 

3 

3 

13 

27 

(9) 

(7) 

11 

$ 

$ 

(in millions) 

Year ended December 31, 

2014 

2015 

2016 

2017 

2018 

Thereafter 

Total minimum lease payments 

$ 

7,353 

Executory costs 

Amounts representing interest 

Present value of net minimum 

lease payments 

182 

 
Note 8:  Securitizations and Variable Interest Entities 

Involvement with SPEs 
In the normal course of business, we enter into various types of 
on- and off-balance sheet transactions with special purpose 
entities (SPEs), which are corporations, trusts or partnerships 
that are established for a limited purpose. Generally, SPEs are 
formed in connection with securitization transactions. In a 
securitization transaction, assets from our balance sheet are 
transferred to an SPE, which then issues to investors various 
forms of interests in those assets and may also enter into 
derivative transactions. In a securitization transaction, we 
typically receive cash and/or other interests in an SPE as 
proceeds for the assets we transfer. Also, in certain transactions, 
we may retain the right to service the transferred receivables and 
to repurchase those receivables from the SPE if the outstanding 
balance of the receivables falls to a level where the cost exceeds 
the benefits of servicing such receivables. In addition, we may 
purchase the right to service loans in an SPE that were 
transferred to the SPE by a third party. 

In connection with our securitization activities, we have 
various forms of ongoing involvement with SPEs, which may 
include: 
•	 

underwriting securities issued by SPEs and subsequently 
making markets in those securities; 
providing liquidity facilities to support short-term 
obligations of SPEs issued to third party investors; 
providing credit enhancement on securities issued by SPEs 
or market value guarantees of assets held by SPEs through 
the use of letters of credit, financial guarantees, credit 
default swaps and total return swaps; 
entering into other derivative contracts with SPEs; 
holding senior or subordinated interests in SPEs; 
acting as servicer or investment manager for SPEs; and 
providing administrative or trustee services to SPEs. 

•	 

•	 

•	 
• 	
•	 
• 	

SPEs are generally considered variable interest entities 

(VIEs). A VIE is an entity that has either a total equity 
investment that is insufficient to finance its activities without 
additional subordinated financial support or whose equity 
investors lack the ability to control the entity’s activities or lack 
the ability to receive expected benefits or absorb obligations in a 
manner that’s consistent with their investment in the entity. A 
VIE is consolidated by its primary beneficiary, the party that has 
both the power to direct the activities that most significantly 
impact the VIE and a variable interest that could potentially be 
significant to the VIE. A variable interest is a contractual, 
ownership or other interest that changes with changes in the fair 
value of the VIE’s net assets. To determine whether or not a 
variable interest we hold could potentially be significant to the 
VIE, we consider both qualitative and quantitative factors 
regarding the nature, size and form of our involvement with the 
VIE. We assess whether or not we are the primary beneficiary of 
a VIE on an on-going basis. 

We have segregated our involvement with VIEs between 

those VIEs which we consolidate, those which we do not 
consolidate and those for which we account for the transfers of 
financial assets as secured borrowings. Secured borrowings are 
transactions involving transfers of our financial assets to third 
parties that are accounted for as financings with the assets 
pledged as collateral. Accordingly, the transferred assets remain 
recognized on our balance sheet. Subsequent tables within this 
Note further segregate these transactions by structure type. 

183 

Note 8:  Securitizations and Variable Interest Entities (continued) 

The classifications of assets and liabilities in our balance sheet associated with our transactions with VIEs follow: 

(in millions) 

December 31, 2013 

Cash 

Trading assets

Investment securities (1)

Mortgages held for sale

Loans

Mortgage servicing rights

Other assets

Total assets 

Short-term borrowings  
Accrued expenses and other liabilities

Long-term debt

Total liabilities

Noncontrolling interests

Net assets 

December 31, 2012 

Cash 

Trading assets 

Investment securities (1) 

Mortgages held for sale 

Loans 

Mortgage servicing rights 

Other assets 

Total assets

Short-term borrowings 

Accrued expenses and other liabilities 

Long-term debt 

Total liabilities 

Noncontrolling interests 

Net assets 

VIEs that we 

VIEs 

Transfers that 
we account 

do not 
consolidate  

that we 
consolidate  

for as secured 
borrowings 

Total  

$ 

-

 1,206 

165 

162 

7 

193 

 18,795   

 1,352   

 8,976   

-

 7,652 

 14,859

 6,151 

 38

 6,058 

-

347 

-

 6,021 

-

110 

172 

 1,561 

 29,123 

 38 

 19,731 

14,859 

 6,608 

 48,663 

 8,122 

 15,307 

 72,092 

-
 3,464 

29 (2) 
99 (2) 

 -

 2,356 (2) 

7,871 
3 

5,673 

 7,900 
 3,566 

 8,029 

 3,464 

 2,484 

 13,547 

 19,495 

 -

5

 -

5 

$ 

 45,199 

 5,633 

 1,760 

 52,592 

$ 

-

1,902 

19,900 

-

9,841 

11,114 

4,993 

260 

114 

2,772 

469 

10,553 

-

457 

30 

218 

14,848 

-

7,088 

-

161 

 47,750 

14,625 

22,345 

-

3,441 

-

3,441 

-

$ 

44,309 

2,059 (2) 

13,228 

901 (2) 

3,483 (2) 

20 

6,520 

6,443 

19,768 

48 

8,134 

-

2,577 

55,020 

290 

2,234 

37,520 

469 

27,482 

11,114 

5,611 

84,720 

15,287 

4,362 

10,003 

29,652 

48 

(1)  Excludes certain debt securities related to loans serviced for the Federal National Mortgage Association (FNMA), Federal Home Loan Mortgage Corporation (FHLMC) and 

GNMA. 

(2)  Includes the following VIE liabilities at December 31, 2013 and 2012, respectively, with recourse to the general credit of Wells Fargo: Short-term borrowings, $0 and 

$2.1 billion; Accrued expenses and other liabilities, $9 million and $767 million; and Long-term debt, $29 million and $29 million. 

Transactions with Unconsolidated VIEs 
Our transactions with VIEs include securitizations of residential 
mortgage loans, CRE loans, student loans and auto loans and 
leases; investment and financing activities involving 
collateralized debt obligations (CDOs) backed by asset-backed 
and CRE securities, collateralized loan obligations (CLOs) 
backed by corporate loans, and other types of structured 
financing. We have various forms of involvement with VIEs, 
including holding senior or subordinated interests, entering into 
liquidity arrangements, credit default swaps and other derivative 
contracts. Involvements with these unconsolidated VIEs are 
recorded on our balance sheet primarily in trading assets, 
investment securities, loans, MSRs, other assets and other 
liabilities, as appropriate. 

The following tables provide a summary of unconsolidated 
VIEs with which we have significant continuing involvement, but 

we are not the primary beneficiary. We do not consider our 
continuing involvement in an unconsolidated VIE to be 
significant when it relates to third-party sponsored VIEs for 
which we were not the transferor or if we were the sponsor but 
do not have any other significant continuing involvement. 

Significant continuing involvement includes transactions 

where we were the sponsor or transferor and have other 
significant forms of involvement. Sponsorship includes 
transactions with unconsolidated VIEs where we solely or 
materially participated in the initial design or structuring of the 
entity or marketing of the transaction to investors. When we 
transfer assets to a VIE and account for the transfer as a sale, we 
are considered the transferor. We consider investments in 
securities held outside of trading, loans, guarantees, liquidity 
agreements, written options and servicing of collateral to be 
other forms of involvement that may be significant. We have 

184 

excluded certain transactions with unconsolidated VIEs from the 
balances presented in the following table where we have 
determined that our continuing involvement is not significant 

due to the temporary nature and size of our variable interests, 
because we were not the transferor or because we were not 
involved in the design or operations of the unconsolidated VIEs. 

Total 
VIE 

Debt and 
equity 

Servicing 

Carrying value - asset (liability) 

Other 

commitments
and 

Net 

assets 

interests (1) 

assets  Derivatives 

guarantees 

assets 

$ 

 1,314,285 

 38,330 
 170,088 

 6,730 

 6,021 
 11,415 

 23,112 

 4,382

 3,464

 10,343 

 2,721 

 1,739 
 7,627 

37 

 5,888 
 6,857 

 6,455 

 1,061

 54

860 

 14,253 

258 
325 

-

-
-

-

 -

 -

23 

-

-
209 

214 

-
 (84)

-

-

-

5 

 (745)

 16,229 

 (26)
-

 (130)

-
 -

 (2,213)

-

-

 (189)

 1,971 
 8,161 

 121 

 5,888 
 6,773 

 4,242 

 1,061 

 54 

 699 

$ 

 1,588,170 

 33,299 

 14,859 

344 

 (3,303)

 45,199 

Debt and 

Maximum exposure to loss 

Other 

commitments 

equity 

Servicing 

and 

Total 

interests 

assets  Derivatives 

guarantees 

exposure 

$ 

 2,721 

 1,739 

 7,627 

 37

 5,888

 6,857 
 6,455 

 1,061 

 54

 860 

 14,253 

258 

325 

 -

 -

-
-

-

 -

23 

$ 

 33,299 

 14,859 

-

-

322 

214 

-

84 
-

-

-

178 

798 

 2,287 

 19,261 

346 

-

130 

-

 1,665 
626 

159 

 31

188 

 2,343 

 8,274 

381 

 5,888 

 8,606 

 7,081 

 1,220 

 85 

 1,249 

 5,432 

 54,388 

(in millions)

December 31, 2013 

Residential mortgage loan 

securitizations:
  Conforming 

  Other/nonconforming

Commercial mortgage securitizations

Collateralized debt obligations:

  Debt securities

  Loans (2)

Asset-based finance structures

Tax credit structures

Collateralized loan obligations

Investment funds

Other (3)

  Total 

Residential mortgage loan 

securitizations: 

Conforming (4) 

Other/nonconforming

Commercial mortgage securitizations

Collateralized debt obligations: 

Debt securities

Loans (2)

Asset-based finance structures
Tax credit structures

Collateralized loan obligations

Investment funds

Other (3)

Total 

(continued on following page) 

185 

 
 
 
 
Note 8:  Securitizations and Variable Interest Entities (continued) 

(continued from previous page) 

(in millions) 

December 31, 2012 

Residential mortgage loan securitizations: 

Conforming 

Other/nonconforming

Commercial mortgage securitizations 

Collateralized debt obligations: 

Debt securities

Loans (2)

Asset-based finance structures 

Tax credit structures 
Collateralized loan obligations 

Investment funds 
Other (3)

Total 

Residential mortgage loan securitizations: 

Conforming (4) 

Other/nonconforming 

Commercial mortgage securitizations 

Collateralized debt obligations: 

Debt securities 

Loans (2) 

Asset-based finance structures 
Tax credit structures 

Collateralized loan obligations

Investment funds 

Other (3)

Total 

Total 
VIE 

Debt and 
equity 

Servicing 

Other 

commitments 
and 

assets  

interests (1) 

assets   Derivatives  

guarantees 

Net 

assets  

Carrying value - asset (liability) 

$ 

 1,268,494 

 49,794
168,126 

6,940

8,155
10,404 

20,098
6,641 

4,771 
10,401

3,620

 2,188
7,081 

 13 

 7,962
7,155 

 5,180
1,439 

49 
 977 

10,336

 284 
466 

-

-
-

-
-

-
28 

-

-
404 

471 

-

(104) 

-
1 

-
14 

 (1,690)

 12,266 

 (53)
-

144 

-
-

 (1,657)
-

-
1 

 2,419 
7,951 

628 

7,962 
7,051 

 3,523 
1,440 

49 
1,020 

$ 

 1,553,824 

35,664

11,114

786 

 (3,255)

 44,309 

Debt and 

Maximum exposure to loss 

Other 

commitments 

equity 

Servicing 

and 

Total 

interests 

assets  Derivatives  

guarantees 

exposure 

$ 

3,620 

2,188 

7,081 

13 

7,962 

7,155 
5,180

 1,439

49 

977 

10,336 

284 

466 

-

-

-
-

-

-

28 

-

-

446 

471 

-

104 
-

1 

-

318 

5,061 

353 

-

144 

-

1,967 
247 

261 

27 

119 

19,017 

2,825 

7,993 

628 

7,962 

9,226 
5,427 

1,701 

76 

1,442 

$ 

35,664 

11,114 

1,340 

8,179 

56,297 

(1)  Includes total equity interests of $6.9 billion at December 31, 2013 and $5.8 billion at December 31, 2012. Also includes debt interests in the form of both loans and 

securities. Excludes certain debt securities held related to loans serviced for FNMA, FHLMC and GNMA. 

(2)  Represents senior loans to trusts that are collateralized by asset-backed securities. The trusts invest primarily in senior tranches from a diversified pool of primarily U.S. 
asset securitizations, of which all are current, and over 72% and 83% were rated as investment grade by the primary rating agencies at December 31, 2013 and 2012, 
respectively. These senior loans are accounted for at amortized cost and are subject to the Company’s allowance and credit charge-off policies. 

(3)  Includes structured financing, student loan securitizations, auto loan and lease securitizations and credit-linked note structures. Also contains investments in auction rate 

securities (ARS) issued by VIEs that we do not sponsor and, accordingly, are unable to obtain the total assets of the entity. 

(4)  Maximum exposure to loss for conforming residential mortgage loan securitizations at December 31, 2013 reflects the benefit of settlements reached with both FHLMC and 

FNMA in 2013, that resolved substantially all repurchase liabilities with FHLMC and FNMA, for mortgage loans either sold or originated prior to January 1, 2009. For additional 
information on the agreement reached with FHLMC and FNMA see Note 9. 

186 

In the two preceding tables, “Total VIE assets” represents the 

remaining principal balance of assets held by unconsolidated 
VIEs using the most current information available. For VIEs that 
obtain exposure to assets synthetically through derivative 
instruments, the remaining notional amount of the derivative is 
included in the asset balance. “Carrying value” is the amount in 
our consolidated balance sheet related to our involvement with 
the unconsolidated VIEs. “Maximum exposure to loss” from our 
involvement with off-balance sheet entities, which is a required 
disclosure under GAAP, is determined as the carrying value of 
our involvement with off-balance sheet (unconsolidated) VIEs 
plus the remaining undrawn liquidity and lending commitments, 
the notional amount of net written derivative contracts, and 
generally the notional amount of, or stressed loss estimate for, 
other commitments and guarantees. It represents estimated loss 
that would be incurred under severe, hypothetical 
circumstances, for which we believe the possibility is extremely 
remote, such as where the value of our interests and any 
associated collateral declines to zero, without any consideration 
of recovery or offset from any economic hedges. Accordingly, 
this required disclosure is not an indication of expected loss. 

RESIDENTIAL MORTGAGE LOANS  Residential mortgage loan 
securitizations are financed through the issuance of fixed- or 
floating-rate-asset-backed-securities, which are collateralized by 
the loans transferred to a VIE. We typically transfer loans we 
originated to these VIEs, account for the transfers as sales, retain 
the right to service the loans and may hold other beneficial 
interests issued by the VIEs. We also may be exposed to limited 
liability related to recourse agreements and repurchase 
agreements we make to our issuers and purchasers, which are 
included in other commitments and guarantees. In certain 
instances, we may service residential mortgage loan 
securitizations structured by third parties whose loans we did 
not originate or transfer. Our residential mortgage loan 
securitizations consist of conforming and nonconforming 
securitizations. 

Conforming residential mortgage loan securitizations are 
those that are guaranteed by GSEs, including GNMA. Because of 
the power of the GSEs over the VIEs that hold the assets from 
these conforming residential mortgage loan securitizations, we 
do not consolidate them. 

The loans sold to the VIEs in nonconforming residential 
mortgage loan securitizations are those that do not qualify for a 
GSE guarantee. We may hold variable interests issued by the 
VIEs, primarily in the form of senior securities. We do not 
consolidate the nonconforming residential mortgage loan 
securitizations included in the table because we either do not 
hold any variable interests, hold variable interests that we do not 
consider potentially significant or are not the primary servicer 
for a majority of the VIE assets. 

Other commitments and guarantees include amounts related 

to loans sold that we may be required to repurchase, or 
otherwise indemnify or reimburse the investor or insurer for 
losses incurred, due to material breach of contractual 
representations and warranties as well as other retained 
recourse arrangements. The maximum exposure to loss for 
material breach of contractual representations and warranties 

represents a stressed case estimate we utilize for determining 
stressed case regulatory capital needs and is considered to be a 
remote scenario. 

COMMERCIAL MORTGAGE LOAN SECURITIZATIONS 
Commercial mortgage loan securitizations are financed through 
the issuance of fixed- or floating-rate-asset-backed-securities, 
which are collateralized by the loans transferred to the VIE. In a 
typical securitization, we may transfer loans we originate to 
these VIEs, account for the transfers as sales, retain the right to 
service the loans and may hold other beneficial interests issued 
by the VIEs. In certain instances, we may service commercial 
mortgage loan securitizations structured by third parties whose 
loans we did not originate or transfer. We typically serve as 
primary or master servicer of these VIEs. The primary or master 
servicer in a commercial mortgage loan securitization typically 
cannot make the most significant decisions impacting the 
performance of the VIE and therefore does not have power over 
the VIE. We do not consolidate the commercial mortgage loan 
securitizations included in the disclosure because we either do 
not have power or do not have a variable interest that could 
potentially be significant to the VIE. 

COLLATERALIZED DEBT OBLIGATIONS (CDOs)  A CDO is a 
securitization where a VIE purchases a pool of assets consisting 
of asset-backed securities and issues multiple tranches of equity 
or notes to investors. In some CDOs, a portion of the assets are 
obtained synthetically through the use of derivatives such as 
credit default swaps or total return swaps. 

Prior to 2008, we engaged in the structuring of CDOs on 

behalf of third party asset managers who would select and 
manage the assets for the CDO. Typically, the asset manager has 
some discretion to manage the sale of assets of, or derivatives 
used by the CDO, which generally gives the asset manager the 
power over the CDO. We have not structured these types of 
transactions since the credit market disruption began in late 
2007. 

In addition to our role as arranger we may have other forms 

of involvement with these CDOs, including ones established 
prior to 2008. Such involvement may include acting as liquidity 
provider, derivative counterparty, secondary market maker or 
investor. For certain CDOs, we may also act as the collateral 
manager or servicer. We receive fees in connection with our role 
as collateral manager or servicer. 

We assess whether we are the primary beneficiary of CDOs 

based on our role in them in combination with the variable 
interests we hold. Subsequently, we monitor our ongoing 
involvement to determine if the nature of our involvement has 
changed. We are not the primary beneficiary of these CDOs in 
most cases because we do not act as the collateral manager or 
servicer, which generally denotes power. In cases where we are 
the collateral manager or servicer, we are not the primary 
beneficiary because we do not hold interests that could 
potentially be significant to the VIE. 

COLLATERALIZED LOAN OBLIGATIONS (CLOs)  A CLO is a 
securitization where an SPE purchases a pool of assets consisting 
of loans and issues multiple tranches of equity or notes to 

187 

Note 8:  Securitizations and Variable Interest Entities (continued) 

OTHER TRANSACTIONS WITH VIEs  Auction rate securities 
(ARS) are debt instruments with long-term maturities, but 
which re-price more frequently, and preferred equities with no 
maturity. At December 31, 2013, we held in our securities 
available-for-sale portfolio $653 million of ARS issued by VIEs 
redeemed pursuant to agreements entered into in 2008 and 
2009, compared with $686 million at December 31, 2012. 

We do not consolidate the VIEs that issued the ARS because 

we do not have power over the activities of the VIEs. 

TRUST PREFERRED SECURITIES  VIEs that we wholly own 
issue debt securities or preferred equity to third party investors. 
All of the proceeds of the issuance are invested in debt securities 
or preferred equity that we issue to the VIEs. The VIEs’ 
operations and cash flows relate only to the issuance, 
administration and repayment of the securities held by third 
parties. We do not consolidate these VIEs because the sole assets 
of the VIEs are receivables from us, even though we own all of 
the voting equity shares of the VIEs, have fully guaranteed the 
obligations of the VIEs and may have the right to redeem the 
third party securities under certain circumstances. In our 
consolidated balance sheet at December 31, 2013 and 
December 31, 2012, we reported the debt securities issued to the 
VIEs as long-term junior subordinated debt with a carrying 
value of $1.9 billion and $4.9 billion, respectively, and the 
preferred equity securities issued to the VIEs as preferred stock 
with a carrying value of $2.5 billion at both dates. These 
amounts are in addition to the involvements in these VIEs 
included in the preceding table. 

In 2013, we redeemed $2.8 billion of trust preferred 
securities that will no longer count as Tier 1 capital under the 
Dodd-Frank Act and the Basel Committee recommendations 
known as the Basel III standards. 

Securitization Activity Related to Unconsolidated 
VIEs 
We use VIEs to securitize consumer and CRE loans and other 
types of financial assets, including student loans and auto loans. 
We typically retain the servicing rights from these sales and may 
continue to hold other beneficial interests in the VIEs. We may 
also provide liquidity to investors in the beneficial interests and 
credit enhancements in the form of standby letters of credit. 
Through these securitizations we may be exposed to liability 
under limited amounts of recourse as well as standard 
representations and warranties we make to purchasers and 
issuers. The following table presents the cash flows with our 
securitization trusts that were involved in transfers accounted 
for as sales. 

investors. Generally, CLOs are structured on behalf of a third 
party asset manager that typically selects and manages the assets 
for the term of the CLO. Typically, the asset manager has the 
power over the significant decisions of the VIE through its 
discretion to manage the assets of the CLO. We assess whether 
we are the primary beneficiary of CLOs based on our role in 
them and the variable interests we hold. In most cases, we are 
not the primary beneficiary because we do not have the power to 
manage the collateral in the VIE. 

In addition to our role as arranger, we may have other forms 
of involvement with these CLOs. Such involvement may include 
acting as underwriter, derivative counterparty, secondary market 
maker or investor. For certain CLOs, we may also act as the 
servicer, for which we receive fees in connection with that role. 
We also earn fees for arranging these CLOs and distributing the 
securities. 

ASSET-BASED FINANCE STRUCTURES  We engage in various 
forms of structured finance arrangements with VIEs that are 
collateralized by various asset classes including energy contracts, 
auto and other transportation leases, intellectual property, 
equipment and general corporate credit. We typically provide 
senior financing, and may act as an interest rate swap or 
commodity derivative counterparty when necessary. In most 
cases, we are not the primary beneficiary of these structures 
because we do not have power over the significant activities of 
the VIEs involved in them. 

For example, we have investments in asset-backed securities 
that are collateralized by auto leases or loans and cash reserves. 
These fixed-rate and variable-rate securities have been 
structured as single-tranche, fully amortizing, unrated bonds 
that are equivalent to investment-grade securities due to their 
significant overcollateralization. The securities are issued by 
VIEs that have been formed by third party auto financing 
institutions primarily because they require a source of liquidity 
to fund ongoing vehicle sales operations. The third party auto 
financing institutions manage the collateral in the VIEs, which is 
indicative of power in them and we therefore do not consolidate 
these VIEs. 

TAX CREDIT STRUCTURES  We co-sponsor and make 
investments in affordable housing and sustainable energy 
projects that are designed to generate a return primarily through 
the realization of federal tax credits. In some instances, our 
investments in these structures may require that we fund future 
capital commitments at the discretion of the project sponsors. 
While the size of our investment in a single entity may at times 
exceed 50% of the outstanding equity interests, we do not 
consolidate these structures due to the project sponsor’s ability 
to manage the projects, which is indicative of power in them. 

INVESTMENT FUNDS  We do not consolidate the investment 
funds because we do not absorb the majority of the expected 
future variability associated with the funds’ assets, including 
variability associated with credit, interest rate and liquidity risks. 

188 

(in millions) 

Year ended December 31,

 2013 

Other
financial 

2012 

Other 
financial 

Mortgage 

2011  

Other 
financial 

Mortgage 

Mortgage 

loans 

assets 

loans 

assets  

loans 

assets 

Sales proceeds from securitizations (1) 

$

 357,807 

Fees from servicing rights retained
Other interests held

Purchases of delinquent assets
Servicing advances, net of repayments

 4,240 
 2,284 

 18 
 (34)

-

10 
93 

-
 -

535,372 

4,433
1,767

62 
226 

-

 10 
 135 

-
-

337,357 

4,401 
1,779 

9 
29 

-

11 
263 

-
-

(1)  Represents cash flow data for all loans securitized in the period presented. 

In 2013, 2012, and 2011, we recognized net gains of 

$149 million, $518 million and $112 million, respectively, from 
transfers accounted for as sales of financial assets in 
securitizations. These net gains primarily relate to commercial 
mortgage securitizations and residential mortgage 
securitizations where the loans were not already carried at fair 
value. 

Sales with continuing involvement during 2013, 2012 and 

2011 predominantly related to securitizations of residential 
mortgages that are sold to the GSEs, including FNMA, FHLMC 
and GNMA (conforming residential mortgage securitizations). 
During 2013, 2012 and 2011 we transferred $343.9 billion, 
$517.3 billion and $329.1 billion respectively, in fair value of 
conforming residential mortgages to unconsolidated VIEs and 
recorded the transfers as sales. Substantially all of these 
transfers did not result in a gain or loss because the loans were 
already carried at fair value. In connection with all of these 
transfers, in 2013 we recorded a $3.5 billion servicing asset, 
measured at fair value using a Level 3 measurement technique, 
and a $143 million liability for repurchase losses which reflects 
management’s estimate of probable losses related to various 
representations and warranties for the loans transferred, initially 
measured at fair value. In 2012, we recorded a $4.9 billion 
servicing asset and a $274 million liability. In 2011, we recorded 
a $4.0 billion servicing asset and a $101 million liability. 

We used the following key weighted-average assumptions to 
measure mortgage servicing assets at the date of securitization: 

Residential mortgage 

servicing rights

 2013 

2012 

2011 

Year ended December 31, 

Prepayment speed (1)

Discount rate

Cost to service ($ per loan) (2)  $ 

 11.2  % 

 7.3 

184 

13.4

7.3 

151 

 12.8 

7.7 

146 

(1)  The prepayment speed assumption for residential mortgage servicing rights 
includes a blend of prepayment speeds and default rates. Prepayment speed 
assumptions are influenced by mortgage interest rate inputs as well as our 
estimation of drivers of borrower behavior. 

(2)  Includes costs to service and unreimbursed foreclosure costs. 

During 2013, 2012 and 2011, we transferred $5.6 billion, 

$3.4 billion and $3.0 billion, respectively, in fair value of 
commercial mortgages to unconsolidated VIEs and recorded the 
transfers as sales. These transfers resulted in a gain of 
$152 million in 2013, $178 million in 2012 and $48 million in 
2011, respectively, because the loans were carried at LOCOM. In 
connection with these transfers, in 2013 we recorded a servicing 
asset of $20 million, initially measured at fair value using a Level 
3 measurement technique, and available-for-sale securities of 
$54 million, classified as Level 2. In 2012, we recorded a 
servicing asset of $13 million and available-for-sale securities of 
$116 million. In 2011, we recorded a servicing asset of 
$20 million and available-for-sale securities of $532 million. 

189 

 
Note 8:  Securitizations and Variable Interest Entities (continued) 

The following table provides key economic assumptions and 

the sensitivity of the current fair value of residential mortgage 
servicing rights and other retained interests to immediate 
adverse changes in those assumptions. “Other interests held” 
relate predominantly to residential and commercial mortgage 
loan securitizations. Residential mortgage-backed securities 
retained in securitizations issued through GSEs, such as FNMA, 
FHLMC and GNMA, are excluded from the table because these 
securities have a remote risk of credit loss due to the GSE 

guarantee. These securities also have economic characteristics 
similar to GSE mortgage-backed securities that we purchase, 
which are not included in the table. Subordinated interests 
include only those bonds whose credit rating was below AAA by 
a major rating agency at issuance. Senior interests include only 
those bonds whose credit rating was AAA by a major rating 
agency at issuance. The information presented excludes trading 
positions held in inventory. 

Other interests held 

Consumer

Commercial (2) 

Subordinated 
bonds 

Senior 
bonds 

Subordinated 
bonds 

Senior 
bonds 

587 

 6.3 

283 

 3.6

($ in millions, except cost to service amounts) 

Residential 

mortgage

servicing 
rights (1)

Fair value of interests held at December 31, 2013  $

 15,580 

Expected weighted-average life (in years)

 6.4

Interest- 

only 
strips 

135 

 3.8

Key economic assumptions: 

Prepayment speed assumption (3) 

 10.7  %

 10.7

Decrease in fair value from: 

10% adverse change 

25% adverse change

Discount rate assumption

Decrease in fair value from: 

100 basis point increase 

200 basis point increase

Cost to service assumption ($ per loan)

Decrease in fair value from: 

10% adverse change

25% adverse change

Credit loss assumption

Decrease in fair value from: 

10% higher losses 

25% higher losses

$ 

$ 

864 

 2,065

 3 

7

 7.8  % 

 18.3

840 

 1,607 

 191 

 636 

 1,591 

 2 

5 

$

Fair value of interests held at December 31, 2012 
Expected weighted-average life (in years) 

$ 

11,538
4.8 

187 
4.1 

Key economic assumptions: 

Prepayment speed assumption (3)

Decrease in fair value from: 

10% adverse change 

25% adverse change 

Discount rate assumption

Decrease in fair value from: 

100 basis point increase 

200 basis point increase 

Cost to service assumption ($ per loan) 

Decrease in fair value from: 

10% adverse change 

25% adverse change 

Credit loss assumption 

Decrease in fair value from: 

10% higher losses 

25% higher losses 

$ 

$ 

 15.7  %

10.6 

869 

2,038 

5 

12 

 7.4  %

16.9 

4 

8 

562 

1,073 

219 

615 

1,537 

39 

 5.9

 6.7

 -

-

 4.4

 2 

4 

 0.4  % 

 -

-

40 
5.9 

6.8 

-

-

8.9 

2 

4 

$ 

0.4  % 

-

-

-

-

-

-

-

-

-

-

-

-

-

-
-

-

-

-

-

-

-

-

-

-

 4.5

 3.6 

30 

38 

30 

58 

 14.2

 29

 39

249 
4.7 

3.5 

12 

21 

10.0 

12 

19 

 -

 -

 1 

982 
5.3 

2.2 

43 

84 

-

-

-

(1)  See narrative following this table for a discussion of commercial mortgage servicing rights. 
(2)  Prepayment speed assumptions do not significantly impact the value of commercial mortgage securitization bonds as the underlying commercial mortgage loans experience 

significantly lower prepayments due to certain contractual restrictions, impacting the borrower’s ability to prepay the mortgage. 

(3)  The prepayment speed assumption for residential mortgage servicing rights includes a blend of prepayment speeds and default rates. Prepayment speed assumptions are 

influenced by mortgage interest rate inputs as well as our estimation of drivers of borrower behavior. 

190 

 
 
 
In addition to residential mortgage servicing rights (MSRs) 

included in the previous table, we have a small portfolio of 
commercial MSRs with a fair value of $1.6 billion and 
$1.4 billion at December 31, 2013, and December 31, 2012, 
respectively. The nature of our commercial MSRs, which are 
carried at LOCOM, is different from our residential MSRs. 
Prepayment activity on serviced loans does not significantly 
impact the value of commercial MSRs because, unlike residential 
mortgages, commercial mortgages experience significantly lower 
prepayments due to certain contractual restrictions, impacting 
the borrower’s ability to prepay the mortgage. Additionally, for 
our commercial MSR portfolio, we are typically master/primary 
servicer, but not the special servicer, who is separately 
responsible for the servicing and workout of delinquent and 
foreclosed loans. It is the special servicer, similar to our role as 
servicer of residential mortgage loans, who is affected by higher 
servicing and foreclosure costs due to an increase in delinquent 
and foreclosed loans. Accordingly, prepayment speeds and costs 
to service are not key assumptions for commercial MSRs as they 
do not significantly impact the valuation. The primary economic 
driver impacting the fair value of our commercial MSRs is 
forward interest rates, which are derived from market 
observable yield curves used to price capital markets 
instruments. Market interest rates most significantly affect 
interest earned on custodial deposit balances. The sensitivity of 
the current fair value to an immediate adverse 25% change in the 
assumption about interest earned on deposit balances at 

December 31, 2013, and 2012, results in a decrease in fair value 
of $175 million and $139 million, respectively. See Note 9 for 
further information on our commercial MSRs. 

The sensitivities in the preceding paragraph and table are 
hypothetical and caution should be exercised when relying on 
this data. Changes in value based on variations in assumptions 
generally cannot be extrapolated because the relationship of the 
change in the assumption to the change in value may not be 
linear. Also, the effect of a variation in a particular assumption 
on the value of the other interests held is calculated 
independently without changing any other assumptions. In 
reality, changes in one factor may result in changes in others (for 
example, changes in prepayment speed estimates could result in 
changes in the credit losses), which might magnify or counteract 
the sensitivities. 

The following table presents information about the principal 

balances of off-balance sheet securitized loans, including 
residential mortgages sold to FNMA, FHLMC, GNMA and 
securitizations where servicing is our only form of continuing 
involvement. Delinquent loans include loans 90 days or more 
past due and still accruing interest as well as nonaccrual loans. 
In securitizations where servicing is our only form of continuing 
involvement, we would only experience a loss if required to 
repurchase a delinquent loan due to a breach in representations 
and warranties associated with our loan sale or servicing 
contracts. 

(in millions)

Commercial: 

Real estate mortgage 

Total commercial

Consumer: 

Total loans 

Delinquent loans 

Year ended 

December 31, 

December 31, 

December 31, 

 2013 

2012 

 2013 

2012 

 2013 

2012 

Net charge-offs

$

 119,346 

128,564

 8,808 

12,216

 119,346 

128,564

 8,808 

12,216

 617 

 617 

541 

541 

Real estate 1-4 family first mortgage

Real estate 1-4 family junior lien mortgage

Other revolving credit and installment

 1,313,298   1,283,504 

 17,009 

21,574

 797 

1,170 

 1 

1 

 1,790 

2,034

-

 99 

-

110 

-

-

-

-

Total consumer 

 1,315,089   1,285,539 

 17,108 

21,684

 797 

1,170 

Total off-balance sheet securitized loans (1) 

$ 

 1,434,435   1,414,103 

 25,916 

33,900

 1,414 

1,711 

(1)  At December 31, 2013 and 2012, the table includes total loans of $1.3 trillion at both dates and delinquent loans of $14.0 billion and $17.4 billion, respectively for FNMA, 

FHLMC and GNMA. Net charge-offs exclude loans sold to FNMA, FHLMC and GNMA as we do not service or manage the underlying real estate upon foreclosure and, as such, 
do not have access to net charge-off information. 

191 

 
Note 8:  Securitizations and Variable Interest Entities (continued) 

Transactions with Consolidated VIEs and Secured 
Borrowings 
The following table presents a summary of transfers of financial 
assets accounted for as secured borrowings and involvements 
with consolidated VIEs. “Consolidated assets” are presented 
using GAAP measurement methods, which may include fair 
value, credit impairment or other adjustments, and therefore in 

some instances will differ from “Total VIE assets.” For VIEs that 
obtain exposure synthetically through derivative instruments, 
the remaining notional amount of the derivative is included in 
“Total VIE assets.” On the consolidated balance sheet, we 
separately disclose the consolidated assets of certain VIEs that 
can only be used to settle the liabilities of those VIEs. 

(in millions) 

December 31, 2013 

Secured borrowings: 

Total  
VIE  

assets  

Consolidated 

Third 
party 

Noncontrolling 

assets  

liabilities

interests 

Municipal tender option bond securitizations 
Commercial real estate loans 

Residential mortgage securitizations 

$

 11,626 
486 

 5,337 

 9,210 
486 

 5,611 

 (7,874)
 (277)

 (5,396)

Total secured borrowings

 17,449

 15,307

 (13,547)

Consolidated VIEs: 

Nonconforming residential 

mortgage loan securitizations

Multi-seller commercial paper conduit

Structured asset finance

Investment funds

Other

Total consolidated VIEs

 6,770

 6,018

 (2,214)  

 -

 56

 1,536

 582 

 8,944 

-

 56

 1,536

512 

-

 (18)

 (70)

 (182)

 8,122 

 (2,484)

Total secured borrowings and consolidated VIEs 

$ 

 26,393 

 23,429 

 (16,031)

December 31, 2012 

Secured borrowings: 

Municipal tender option bond securitizations 

$ 

 16,782 

Commercial real estate loans 

Residential mortgage securitizations  

Total secured borrowings 

Consolidated VIEs:  

Nonconforming residential 

mortgage loan securitizations 

Multi-seller commercial paper conduit

Structured asset finance

Investment funds 

Other 

Total consolidated VIEs 

975 

5,757 

23,514 

8,633 

 2,059 

 71 

1,837 

3,454 

16,054 

Total secured borrowings and consolidated VIEs 

$

 39,568 

15,130 

975 

6,240 

22,345 

7,707 

2,036 

71 

1,837 

2,974 

14,625 

36,970 

(13,248) 

(696) 

(5,824) 

(19,768) 

(2,933) 

(2,053) 

(17) 

(2) 

(1,438) 

(6,443) 

Carrying value 

Net 

assets 

 1,336 
209 

215 

 1,760 

 3,804 

-

 38 

 1,466 

 325 

 5,633 

 7,393 

1,882 

279 

416 

2,577 

4,774 

(17) 

54 

1,835 

1,488 

8,134 

 -
 -

 -

 -

-

-

 -

 -

 (5)

 (5)

 (5)

-

-

-

-

-

-

-

-

(48) 

(48) 

(26,211)

 (48)

 10,711 

In addition to the transactions included in the previous table, 

at both December 31, 2013, and December 31, 2012, we had 
approximately $6.0 billion of private placement debt financing 
issued through a consolidated VIE. The issuance is classified as 
long-term debt in our consolidated financial statements. At 
December 31, 2013, and December 31, 2012, we pledged 
approximately $6.6 billion and $6.4 billion in loans (principal 
and interest eligible to be capitalized), $160 million and 
$179 million in available-for-sale securities, and $180 million 
and $138 million in cash and cash equivalents to collateralize the 
VIE’s borrowings, respectively. These assets were not transferred 
to the VIE, and accordingly we have excluded the VIE from the 
previous table. 

We have raised financing through the securitization of 
certain financial assets in transactions with VIEs accounted for 
as secured borrowings. We also consolidate VIEs where we are 
the primary beneficiary. In certain transactions we provide 
contractual support in the form of limited recourse and liquidity 
to facilitate the remarketing of short-term securities issued to 
third party investors. Other than this limited contractual 
support, the assets of the VIEs are the sole source of repayment 
of the securities held by third parties. 

MUNICIPAL TENDER OPTION BOND SECURITIZATIONS  As 
part of our normal portfolio investment activities, we consolidate 
municipal bond trusts that hold highly rated, long-term, fixed-
rate municipal bonds, the majority of which are rated AA or 

192 

 
MULTI-SELLER COMMERCIAL PAPER CONDUIT  In 
July 2013, we dissolved a multi-seller asset-based commercial 
paper conduit we had administered that financed certain client 
transactions. This conduit was a bankruptcy remote entity that 
made loans to, or purchased certificated interests, generally from 
SPEs, established by our clients (sellers) and which were secured 
by pools of financial assets. The conduit funded itself through 
the issuance of highly rated commercial paper to third party 
investors. We were the primary beneficiary of the conduit 
because we had power over the significant activities of the 
conduit and had a significant variable interest due to our 
liquidity arrangement. In 2013, we redeemed the outstanding 
commercial paper issued from our multi-seller conduit to third 
party investors at par. 

INVESTMENT FUNDS  We have consolidated certain of our 
investment funds where we manage the assets of the fund and 
our interests absorb a majority of the funds’ variability. We 
consolidate these VIEs because we have discretion over the 
management of the assets and are the sole investor in these 
funds. 

better. Our residual interests in these trusts generally allow us to 
capture the economics of owning the securities outright, and 
constructively make decisions that significantly impact the 
economic performance of the municipal bond vehicle, primarily 
by directing the sale of the municipal bonds owned by the 
vehicle. In addition, the residual interest owners have the right 
to receive benefits and bear losses that are proportional to 
owning the underlying municipal bonds in the trusts. The trusts 
obtain financing by issuing floating-rate trust certificates that 
reprice on a weekly or other basis to third-party investors. Under 
certain conditions, if we elect to terminate the trusts and 
withdraw the underlying assets, the third party investors are 
entitled to a small portion of any unrealized gain on the 
underlying assets. We may serve as remarketing agent and/or 
liquidity provider for the trusts. The floating-rate investors have 
the right to tender the certificates at specified dates, often with 
as little as seven days’ notice. Should we be unable to remarket 
the tendered certificates, we are generally obligated to purchase 
them at par under standby liquidity facilities unless the bond’s 
credit rating has declined below investment grade or there has 
been an event of default or bankruptcy of the issuer and insurer. 

NONCONFORMING RESIDENTIAL MORTGAGE LOAN 
SECURITIZATIONS  We have consolidated certain of our 
nonconforming residential mortgage loan securitizations in 
accordance with consolidation accounting guidance. We have 
determined we are the primary beneficiary of these 
securitizations because we have the power to direct the most 
significant activities of the entity through our role as primary 
servicer and also hold variable interests that we have determined 
to be significant. The nature of our variable interests in these 
entities may include beneficial interests issued by the VIE, 
mortgage servicing rights and recourse or repurchase reserve 
liabilities. The beneficial interests issued by the VIE that we hold 
include either subordinate or senior securities held in an amount 
that we consider potentially significant. 

193 

Note 9:  Mortgage Banking Activities 

Mortgage banking activities, included in the Community 
Banking and Wholesale Banking operating segments, consist of 
residential and commercial mortgage originations, sale activity 
and servicing. 

(in millions)

Fair value, beginning of year 

Servicing from securitizations or asset transfers (1)

Sales

Net additions 

Changes in fair value: 

Due to changes in valuation model inputs or assumptions: 

Mortgage interest rates (2)

Servicing and foreclosure costs (3)
Discount rates (4) 

Prepayment estimates and other (5)

Net changes in valuation model inputs or assumptions

Other changes in fair value (6)

Total changes in fair value

Fair value, end of year 

We apply the amortization method to commercial MSRs and 
apply the fair value method to residential MSRs. The changes in 
MSRs measured using the fair value method were: 

Year ended December 31, 

 2013 

2012 

2011 

$

 11,538 
 3,469 

12,603
5,182

 14,467 
 3,957 

 (583)

 (293)

 -

 2,886 

4,889

 3,957 

 4,362 

 (2,092)

 (3,749) 

 (228)
-

 (736)

 (677)
 (397)

 273 

 (694) 
 (150) 

913 

 3,398 

 (2,893)

 (3,680) 

 (2,242)

 (3,061)

 (2,141) 

 1,156 

 (5,954)

 (5,821) 

$

 15,580 

11,538

 12,603 

(1)  The year ended December 31, 2012, includes $315 million residential MSRs transferred from amortized MSRs that we elected to carry at fair value effective January 1, 2012. 
(2)  Primarily represents prepayment speed changes due to changes in mortgage interest rates, but also includes other valuation changes due to changes in mortgage interest 

rates (such as changes in estimated interest earned on custodial deposit balances). 

(3)  Includes costs to service and unreimbursed foreclosure costs. 
(4)  Reflects discount rate assumption change, excluding portion attributable to changes in mortgage interest rates; the year ended December 31, 2012, change reflects 

increased capital return requirements from market participants. 

(5)  Represents changes driven by other valuation model inputs or assumptions including prepayment speed estimation changes and other assumption updates. Prepayment 

speed estimation changes are influenced by observed changes in borrower behavior that occur independent of interest rate changes. 

(6)  Represents changes due to collection/realization of expected cash flows over time. 

The changes in amortized MSRs were: 

(in millions)

Balance, beginning of year 

Purchases

Servicing from securitizations or asset transfers (1)

Amortization (2)

Balance, end of year (2)

Valuation allowance: 

Balance, beginning of year

Reversal of provision (provision) for MSRs in excess of fair value

Balance, end of year (3)

Amortized MSRs, net 

Fair value of amortized MSRs: 

Beginning of year 

End of year (4)

Year ended December 31, 

 2013 

2012 

2011 

$

 1,160 

1,445

 1,422 

 176 

 147 

 (254)

177 

 (229)

 (233)

155 

 132 

 (264) 

 1,229 

1,160

 1,445 

 -

 -

 -

 (37)

37 

-

 (3) 

 (34) 

 (37) 

 1,229 

1,160

 1,408 

 1,400 

 1,575 

1,756

1,400

 1,812 

 1,756 

$

$

(1)  The year ended December 31, 2012, is net of $350 million ($313 million after valuation allowance) of residential MSRs that we elected to carry at fair value effective 

January 1, 2012. A cumulative adjustment of $2 million to fair value was recorded in retained earnings at January 1, 2012. 

(2)  Includes $350 million in residential amortized MSRs at December 31, 2011. For the year ended December 31, 2011, the residential MSR amortization was $(50) million. 
(3)  Commercial amortized MSRs are evaluated for impairment purposes by the following risk strata: agency (GSEs) and non-agency. There was no valuation allowance recorded 
for the periods presented on the commercial amortized MSRs. Residential amortized MSRs are evaluated for impairment purposes by the following risk strata: mortgages 
sold to GSEs (FHLMC and FNMA) and mortgages sold to GNMA, each by interest rate stratifications. A valuation allowance of $37 million was recorded on the residential 
amortized MSRs for the year ended December 31, 2011. For the year ended December 31, 2012, valuation allowance of $37 million for residential MSRs was reversed upon 
election to carry at fair value. 

(4)  Includes fair value of $316 million in residential amortized MSRs and $1,440 million in commercial amortized MSRs at December 31, 2011. The balances at 

December 31, 2013 and 2012, are all commercial amortized MSRs. 

194 

We present the components of our managed servicing 
portfolio in the following table at unpaid principal balance for 
loans serviced and subserviced for others and at book value for 
owned loans serviced.

(in billions)

Residential mortgage servicing: 

Serviced for others 

Owned loans serviced
Subservicing

Total residential servicing

Commercial mortgage servicing: 

Serviced for others

Owned loans serviced
Subservicing

Total commercial servicing 

Total managed servicing portfolio 

Total serviced for others 

Ratio of MSRs to related loans serviced for others

The components of mortgage banking noninterest income were: 

(in millions)

Servicing income, net: 

Servicing fees 

Contractually specified servicing fees 

Late charges 

Ancillary fees

Unreimbursed direct servicing costs (1)

Net servicing fees 

Changes in fair value of MSRs carried at fair value: 

Due to changes in valuation model inputs or assumptions (2)

Other changes in fair value (3)

Total changes in fair value of MSRs carried at fair value

Amortization

Provision for MSRs in excess of fair value

Net derivative gains (losses) from economic hedges (4)

Total servicing income, net

Net gains on mortgage loan origination/sales activities

Total mortgage banking noninterest income 

Market-related valuation changes to MSRs, net of hedge results (2) + (4) 

December 31, 

 2013 

2012 

$

 1,485 

1,498 

 338 
 6 

368 
7 

 1,829 

1,873 

 419 

 107 
 7 

533 

$

$

 2,362 

 1,904 

 0.88 % 

408 

106 
13 

527 

2,400 

1,906 

0.67 

Year ended December 31, 

 2013 

2012 

2011 

$

 4,442 

4,626

 4,611 

216 

 343 

257 

342 

298 

354 

 (1,074)

 (1,234)

 (1,119) 

 3,927 

3,991

 4,144 

 3,398 

(2,893)

 (3,680) 

 (2,242)

 (3,061)

 (2,141) 

 1,156 

(5,954)

 (5,821) 

 (254) 

(233)

 -

-

 (264) 

 (34) 

 (2,909)

 3,574

 5,241 

 1,920 

1,378

 6,854 

10,260

 3,266 

 4,566 

 8,774 

11,638

 7,832 

 489 

681 

1,561 

$

$

(1)  Primarily associated with foreclosure expenses and certain interest costs. 
(2)  Refer to the changes in fair value of MSRs table in this Note for more detail. 
(3)  Represents changes due to collection/realization of expected cash flows over time. 
(4)  Represents results from free-standing derivatives (economic hedges) used to hedge the risk of changes in fair value of MSRs. See Note 16 – Free-Standing Derivatives for 

additional discussion and detail. 

195 

 
Note 9:  Mortgage Banking Activities (continued) 

The table below summarizes the changes in our liability for 

mortgage loan repurchase losses. This liability is in “Accrued 
expenses and other liabilities” in our consolidated balance sheet 
and the provision for repurchase losses reduces net gains on 
mortgage loan origination/sales activities. Because the level of 
mortgage loan repurchase losses depends upon economic 
factors, investor demand strategies and other external 
conditions that may change over the life of the underlying loans, 
the level of the liability for mortgage loan repurchase losses is 
difficult to estimate and requires considerable management 
judgment. We maintain regular contact with the GSEs, the 
Federal Housing Finance Agency (FHFA), and other significant 
investors to monitor their repurchase demand practices and 
issues as part of our process to update our repurchase liability 
estimate as new information becomes available. The Company 
reached settlements with both FHLMC and FNMA in 2013, that 
resolved substantially all repurchase liabilities associated with 
loans sold to FHLMC prior to January 1, 2009 and loans sold to 
FNMA that were originated prior to January 1, 2009. 

Because of the uncertainty in the various estimates 

underlying the mortgage repurchase liability, there is a range of 
losses in excess of the recorded mortgage repurchase liability 
that is reasonably possible. The estimate of the range of possible 
loss for representations and warranties does not represent a 
probable loss, and is based on currently available information, 
significant judgment, and a number of assumptions that are 
subject to change. The high end of this range of reasonably 
possible losses in excess of our recorded liability was 
$896 million at December 31, 2013, and was determined based 
upon modifying the assumptions (particularly to assume 
significant changes in investor repurchase demand practices) 
utilized in our best estimate of probable loss to reflect what we 
believe to be the high end of reasonably possible adverse 
assumptions. 

(in millions)

Year ended December 31, 

 2013 

2012 

2011 

Balance, beginning of year 

$

 2,206 

1,326

 1,289 

Provision for repurchase losses: 

Loan sales 

Change in estimate (1)

Total additions 

Losses (2)

143 

 285 

275 

101 

1,665

 1,184 

428 

1,940

 1,285 

 (1,735)  (1,060)

 (1,248) 

Balance, end of year 

$

 899 

2,206

 1,326 

(1)  Results from such factors as changes in investor demand and mortgage insurer 

practices, credit deterioration and changes in the financial stability of 
correspondent lenders. 

(2)  Year ended December 31, 2013, reflects $746 million and $508 million as a 
result of the settlements reached with FHLMC and FNMA, respectively, that 
resolved substantially all repurchase liabilities associated with loans sold to 
FHLMC prior to January 1, 2009 and loans sold to FNMA that were originated 
prior to January 1, 2009. 

196 

Note 10:  Intangible Assets 

The gross carrying value of intangible assets and accumulated amortization was: 

(in millions) 

Amortized intangible assets (1): 

MSRs (2) 
Core deposit intangibles

Customer relationship and other intangibles

December 31, 2013 

December 31, 2012 

Gross
carrying 

Accumulated

Net 
  carrying

Gross 
  carrying 

Accumulated 

Net 
carrying 

value 

amortization 

value 

value 

amortization 

value 

$ 

 2,639 
 12,834 

 3,145 

 (1,410)
 (8,160)

 1,229   
 4,674   

 (2,061)

 1,084   

2,317
 12,836

 3,147

 (1,157)
 (6,921)

 (1,795)

 1,160 
5,915 

1,352 

Total amortized intangible assets 

$ 

 18,618 

 (11,631)

 6,987   

18,300

 (9,873)

 8,427 

Unamortized intangible assets: 

MSRs (carried at fair value) (2) 

Goodwill 
Trademark

(1)  Excludes fully amortized intangible assets. 
(2)  See Note 9 for additional information on MSRs. 

$ 

 15,580 

 25,637 
14 

11,538 

25,637 
14 

The following table provides the current year and estimated 
future amortization expense for amortized intangible assets. We 
based our projections of amortization expense shown below on 
existing asset balances at December 31, 2013. Future 
amortization expense may vary from these projections.

(in millions) 

Year ended December 31, 2013 (actual) 

Estimate for year ended December 31, 

2014 

2015 

2016 

2017 

2018 

Customer 

Core 

relationship

  Amortized 

deposit 

and other 

MSRs 

intangibles 

intangibles 

Total 

$ 

$ 

254 

 1,241 

267 

 1,762 

247 

215 

177 

134 

100 

1,113 

1,022 

919 

851 

769 

251 

227 

212 

195 

184 

1,611 

1,464 

1,308 

1,180 

1,053 

For our goodwill impairment analysis, we allocate all of the 

goodwill to the individual operating segments. We identify 
reporting units that are one level below an operating segment 
(referred to as a component), and distinguish these reporting 
units based on how the segments and components are managed, 
taking into consideration the economic characteristics, nature of 
the products and customers of the components. At the time we 
acquire a business, we allocate goodwill to applicable reporting 

units based on their relative fair value, and if we have a 
significant business reorganization, we may reallocate the 
goodwill. See Note 24 for further information on management 
reporting. 

The following table shows the allocation of goodwill to our 

reportable operating segments for purposes of goodwill 
impairment testing. 

(in millions)

December 31, 2011 

Goodwill from business combinations 

December 31, 2012 

December 31, 2013 

Wealth, 

  Community 

Wholesal

e  Brokerage and 

Consolidated 

Banking 

Banking 

Retirement  

Company 

$ 

$ 

$ 

17,924 
(2)

17,922 

6,820 
 524 

7,344 

 17,922 

 7,344   

371 
-

371 

371 

25,115 
522 

25,637 

 25,637 

197 

 
 
 
 
Note 11:  Deposits 

Time certificates of deposit (CDs) and other time deposits issued 
by domestic and foreign offices totaled $117.4 billion and 
$90.1 billion at December 31, 2013 and 2012, respectively. 
Substantially all of these deposits were interest bearing. The 
contractual maturities of these deposits are presented in the 
following table. 

Of these deposits, the amount of domestic time deposits with 

a denomination of $100,000 or more was $16.6 billion and 
$23.7 billion at December 31, 2013 and 2012, respectively. The 
contractual maturities of these deposits are presented in the 
following table. 

(in millions) 

2014 

2015 
2016 

2017 
2018 

Thereafter 

Total 

December 31, 2013 

Three months or less 

(in millions)

After three months through six months
After six months through twelve months

After twelve months 

Total 

$ 

86,958 

13,308 
7,624 

2,661 
3,263 

3,619 

$ 

117,433 

$ 

 2013 

3,177 

 2,003 
 2,741 

8,685 

$ 

16,606 

Time CDs and other time deposits issued by foreign offices 
with a denomination of $100,000 or more were $15.3 billion and 
$11.7 billion at December 31, 2013 and 2012, respectively. 

Demand deposit overdrafts of $554 million and $806 million 

were included as loan balances at December 31, 2013 and 2012, 
respectively. 

Note 12:  Short-Term Borrowings 

The table below shows selected information for short-term 
borrowings, which predominantly mature in less than 30 days. 
We pledge certain financial instruments that we own to 
collateralize repurchase agreements and other securities 
financings. For additional information, see the “Pledged Assets” 
section of Note 14. 

(in millions) 

As of December 31, 

Federal funds purchased and securities sold 

under agreements to repurchase 

Commercial paper

Other short-term borrowings

Total 

Year ended December 31, 

Average daily balance 

Federal funds purchased and securities sold 

under agreements to repurchase 

Commercial paper

Other short-term borrowings

Total 

Maximum month-end balance 

Federal funds purchased and securities sold 

under agreements to repurchase (1) 

Commercial paper (2)

Other short-term borrowings (3)

2013 

2012 

2011 

Amount 

Rate 

Amount 

Rate  

Amount 

Rate 

$

 36,263 

 0.05  % $ 

34,973 

0.17  %  $  

31,038 

0.05 %  

 5,162 

 12,458 

0.18 

0.31 

4,038 

18,164 

0.27 

0.16 

3,624 

14,429 

0.23 

0.18 

$

 53,883 

0.12 

$ 

57,175 

0.17 

$ 

49,091 

0.10 

$

 36,227 

 4,702 

 13,787 

0.08 

0.25 

0.22 

$ 

32,092 

4,142 

14,962 

$ 

0.12 

0.26 

0.29 

34,388 

4,437 

12,956 

0.11 

0.26 

0.35 

$

 54,716 

0.13 

$ 

51,196 

0.18 

$ 

51,781 

0.18 

$

 39,451 

 5,700 

 16,564 

N/A 

N/A 

N/A 

$ 

36,327 

5,036 

18,164 

$ 

N/A 

N/A 

N/A 

37,509 

6,229 

14,429 

N/A 

N/A 

N/A 

N/A- Not applicable 
(1)  Highest month-end balance in each of the last three years was May 2013, June 2012 and March 2011. 
(2)  Highest month-end balance in each of the last three years was March 2013, September 2012 and April 2011. 
(3)  Highest month-end balance in each of the last three years was March 2013, December 2012 and December 2011. 

198 

Note 13: Long-Term Debt 

We issue long-term debt denominated in multiple currencies, 
predominantly in U.S. dollars. Our issuances have both fixed and 
floating interest rates. As a part of our overall interest rate risk 
management strategy, we often use derivatives to manage our 
exposure to interest rate risk. We also use derivatives to manage 
our exposure to foreign currency risk. As a result, the long-term 
debt presented below is primarily hedged in a fair value or cash 
flow hedge relationship. See Note 16 for further information on 
qualifying hedge contracts. 

(in millions) 

Wells Fargo & Company (Parent only) 

Senior 

Fixed-rate notes 

Floating-rate notes 

Structured notes (1) 

Total senior debt - Parent

Subordinated 

Fixed-rate notes (2) 

Floating-rate notes 

Total subordinated debt - Parent

Junior subordinated 

Fixed-rate notes - hybrid trust securities 

Floating-rate notes 

Total junior subordinated debt - Parent (3)

Total long-term debt - Parent (2)

Wells Fargo Bank, N.A. and other bank entities (Bank) 

Senior 

Fixed-rate notes 

Floating-rate notes 

Floating-rate extendible notes (4) 

Fixed-rate advances - Federal Home Loan Bank (FHLB) (5) 

Floating-rate advances - FHLB (5) 

Structured notes (1) 

Capital leases (Note 7) 

Total senior debt - Bank

Subordinated 

Fixed-rate notes 

Floating-rate notes 

Total subordinated debt - Bank

Junior subordinated 

Floating-rate notes 

Total junior subordinated debt - Bank (3)

Long-term debt issued by VIE - Fixed rate (6) 

Long-term debt issued by VIE - Floating rate (6) 

Mortgage notes and other debt (7) 

Total long-term debt - Bank

(continued on following page) 

Following is a summary of our long-term debt carrying 
values, reflecting unamortized debt discounts and premiums, 
and purchase accounting adjustments, where applicable. The 
interest rates displayed represent the range of contractual rates 
in effect at December 31, 2013. These interest rates do not 
include the effects of any associated derivatives designated in a 
hedge accounting relationship. 

Maturity 

date(s) 

Stated 

interest rate(s) 

2014-2038 

2014-2048 

2014-2053 

1.00-6.75%  $ 

0.00-3.598  

Varies

2014-2044 

2015-2016 

3.45-7.574%

0.576-0.614  

2029-2068 

2027 

5.95-7.95%

0.744-1.244  

December 31,

 2013 

2012 

 44,145 

 12,445 

 4,891 

 61,481 

 17,469 

 1,190 

 18,659 

 1,178 

263 

 1,441 

44,623 

10,996 

3,633 

59,252 

11,340 

1,165 

12,505 

4,221 

255 

4,476 

 81,581 

76,233 

2015 

2015-2053 

2015 

2014-2031 

2018-2019 

2014-2025 

2014-2025 

0.75%

0.00-0.522  

 500 

 2,219 

0.291-0.346  

 10,749 

3.83 - 8.17

0.22-0.29

Varies

Varies

2014-2038 

2014-2017 

4.75-7.74%

0.448-2.965  

2027 

0.811-0.894%

2014-2047 

2015-2042 

2014-2062 

0.00-7.00%

0.296-32.11 

0.00-12.80

 160 

 19,000 

 13 

 11 

 32,652 

 10,725 

 1,616 

 12,341 

 303 

 303 

 1,098 
 1,230 

 16,874 

 64,498 

1,331 

170 

4,450 

216 

2,002 

163 

12 

8,344 

14,153 

1,617 

15,770 

294 

294 

1,542 

1,826 

16,976 

44,752 

199 

Note 13:  Long-Term Debt (continued) 

(continued from previous page) 

(in millions) 

Other consolidated subsidiaries 

Senior 
Fixed-rate notes 

FixFloat notes 

Total senior debt - Other consolidated subsidiaries

Junior subordinated 

Floating-rate notes 

Total junior subordinated debt - Other 

consolidated subsidiaries (3)

Long-term debt issued by VIE - Fixed rate (6) 
Long-term debt issued by VIE - Floating rate (6) 

Mortgage notes and other (7) 

Maturity 
date(s) 

Stated 
interest rate(s) 

December 31,

 2013 

2012 

2014-2023 

2.774-4.38%

2020  6.795% through 2015, varies

 6,543 

 20 

 6,563 

2027 

0.736%

 155 

2015 
2015 

2014-2022 

5.16%
1.544

1.54-6.00

 155 

 18 
 10 

 173 

5,968 

20 

5,988 

155 

155 

105 
10 

136 

Total long-term debt - Other consolidated subsidiaries

Total long-term debt 

 6,919 

6,394 

$ 

 152,998 

127,379 

(1)  Primarily consists of long-term notes where the performance of the note is linked to an embedded equity, commodity, or currency index, or basket of indices accounted for 
separately from the note as a free-standing derivative. For information on embedded derivatives, see Note 16 – Free-standing derivatives. In addition, a major portion 
consists of zero coupon callable notes where interest is paid as part of the final redemption amount. 

(2)  Includes fixed-rate subordinated notes issued by the Parent at a discount of $140 million in fourth quarter 2013 to effect a modification of Wells Fargo Bank, NA notes. These 

notes are carried at their par amount on the balance sheet of the Parent presented in Note 25. 

(3)  Represents junior subordinated debentures held by unconsolidated wholly-owned trusts formed for the sole purpose of issuing trust preferred securities. See Note 8 for 

additional information on our trust preferred security structures. 

(4)  Represents floating-rate extendible notes where holders of the notes may elect to extend the contractual maturity of all or a portion of the principal amount on a periodic 

basis. 

(5)  At December 31, 2013, Federal Home Loan Bank advances are secured by residential loan collateral. Outstanding advances at December 31, 2012, were secured by 

As part of our long-term and short-term borrowing 
arrangements, we are subject to various financial and 
operational covenants. Some of the agreements under which 
debt has been issued have provisions that may limit the merger 
or sale of certain subsidiary banks and the issuance of capital 
stock or convertible securities by certain subsidiary banks. At 
December 31, 2013, we were in compliance with all the 
covenants. 

investment securities and residential loan collateral. 

(6)  For additional information on VIEs, see Note 8. 
(7)  Primarily related to securitizations and secured borrowings, see Note 8. 

The aggregate carrying value of long-term debt that matures 
(based on contractual payment dates) as of December 31, 2013, 
in each of the following five years and thereafter, is presented in 
the following table. 

$ 

Parent 

Company 

8,535

8,684 

15,734 

9,122 

7,937 

31,569 

 12,800 

26,531 

19,732 

13,114 

26,867 

53,954 

$ 

81,581

 152,998 

(in millions)

2014 

2015 

2016 

2017 

2018 

Thereafter 

Total 

200 

 
Note 14:  Guarantees, Pledged Assets and Collateral 

Guarantees are contracts that contingently require us to make 
payments to a guaranteed party based on an event or a change in 
an underlying asset, liability, rate or index. Guarantees are 
generally in the form of standby letters of credit, securities 
lending and other indemnifications, liquidity agreements, 

written put options, recourse obligations, residual value 
guarantees, and contingent consideration. The following table 
shows carrying value, maximum exposure to loss on our 
guarantees and the related non-investment grade amounts. 

December 31, 2013 

Maximum exposure to loss 

Expires after 

Expires after 

Expires in 

Carrying 

one year 

one year 
through 

three years 
through 

Expires 
after five 

Non-
investment 

(in millions) 

value  

or less 

three years 

five years 

years 

Total 

grade 

Standby letters of credit (1) 

$  

56 

 16,907 

 11,628 

 5,308 

994 

 34,837 

 9,512 

Securities lending and 

other indemnifications

Liquidity agreements (2)
Written put options (3)

Loans and MHFS sold with recourse

Contingent consideration

Other guarantees

-

 -
 907 

 86 

 30 

 3 

-

-
 4,775 

116 

15 

329 

3 

-
 2,967 

418 

94 

17 

18 

-
 3,521 

849 

-

16 

 3,199 

 17
 2,725 

 5,014 

-

 3,220 

 17
 13,988 

 6,397 

109 

954 

 1,316 

25 

 -
 4,311 

 3,674 

109 

4 

Total guarantees 

$

 1,082 

 22,142 

 15,127 

 9,712 

 12,903 

 59,884 

 17,635 

December 31, 2012 

Maximum exposure to loss 

Expires after  

Expires after  

Expires in 

one year 

three years 

Carrying 

one year 

through  

through  

Expires after 

Non-  

investment  

(in millions) 

value 

or less 

three years  

five years  

five years 

Total  

grade 

Standby letters of credit (1) 

Securities lending and

  other indemnifications

Liquidity agreements (2)

Written put options (2)(3)

Loans and MHFS sold with recourse

Contingent consideration

Other guarantees 

Total guarantees 

$

$

42 

19,463 

11,782 

6,531 

1,983 

39,759 

11,331 

 -

-
 1,427

 99 

 35 

3 

3 

-
 2,951

443 

11 

677 

7 

-
 3,873

357 

24 

26 

20 

2,511

 2,541

-
 2,475

647 

94 

1 

3 

 2,575

4,426

-

717 

3 

 11,874

 5,873

129 

1,421

 118 

3 

 3,953 

 3,905 

129 

 4 

1,606

 23,548 

16,069

 9,768

 12,215

 61,600

 19,443 

(1)  Total maximum exposure to loss includes direct pay letters of credit (DPLCs) of $16.8 billion and $18.5 billion at December 31, 2013 and December 31, 2012, respectively. 

We issue DPLCs to provide credit enhancements for certain bond issuances. Beneficiaries (bond trustees) may draw upon these instruments to make scheduled principal and 
interest payments, redeem all outstanding bonds because a default event has occurred, or for other reasons as permitted by the agreement. We also originate multipurpose 
lending commitments under which borrowers have the option to draw on the facility in one of several forms, including as a standby letter of credit. Total maximum exposure 
to loss includes the portion of these facilities for which we have issued standby letters of credit under the commitments. 

(2)  Certain of these agreements included in this table are related to off-balance sheet entities and, accordingly, are also disclosed in Note 8. 
(3)  Written put options, which are in the form of derivatives, are also included in the derivative disclosures in Note 16. 

“Maximum exposure to loss” and “Non-investment grade” 
are required disclosures under GAAP. Non-investment grade 
represents those guarantees on which we have a higher risk of 
being required to perform under the terms of the guarantee. If 
the underlying assets under the guarantee are non-investment 
grade (that is, an external rating that is below investment grade 
or an internal credit default grade that is equivalent to a below 
investment grade external rating), we consider the risk of 
performance to be high. Internal credit default grades are 
determined based upon the same credit policies that we use to 
evaluate the risk of payment or performance when making loans 
and other extensions of credit. These credit policies are further 
described in Note 6. 

Maximum exposure to loss represents the estimated loss that 
would be incurred under an assumed hypothetical circumstance, 
despite what we believe is its extremely remote possibility, where 
the value of our interests and any associated collateral declines 
to zero. Maximum exposure to loss estimates in the table above 
do not reflect economic hedges or collateral we could use to 
offset or recover losses we may incur under our guarantee 
agreements. Accordingly, this required disclosure is not an 
indication of expected loss. We believe the carrying value, which 
is either fair value for derivative related products or the 
allowance for lending related commitments, is more 
representative of our exposure to loss than maximum exposure 
to loss. 

201 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note 14:  Guarantees, Pledged Assets and Collateral (continued) 

STANDBY LETTERS OF CREDIT  We issue standby letters of 
credit, which include performance and financial guarantees, for 
customers in connection with contracts between our customers 
and third parties. Standby letters of credit are agreements where 
we are obligated to make payment to a third party on behalf of a 
customer in the event the customer fails to meet their 
contractual obligations. We consider the credit risk in standby 
letters of credit and commercial and similar letters of credit in 
determining the allowance for credit losses. Standby letters of 
credit include direct pay letters of credit we issue to provide 
credit enhancements for certain bond issuances. 

SECURITIES LENDING AND OTHER INDEMNIFICATIONS  As 
a securities lending agent, we lend debt and equity securities 
from participating institutional clients’ portfolios to third-party 
borrowers. These arrangements are for an indefinite period of 
time whereby we indemnify our clients against default by the 
borrower in returning these lent securities. This indemnity is 
supported by collateral received from the borrowers and is 
generally in the form of cash or highly liquid securities that are 
marked to market daily. There was $346 million at 
December 31, 2013 and $443 million at December 31, 2012, in 
collateral supporting loaned securities with values of $337 
million and $436 million, respectively. 

We use certain third party clearing agents to clear and settle 

transactions on behalf of some of our institutional brokerage 
customers. We indemnify the clearing agents against loss that 
could occur for non-performance by our customers on 
transactions that are not sufficiently collateralized. Transactions 
subject to the indemnifications may include customer 
obligations related to the settlement of margin accounts and 
short positions, such as written call options and securities 
borrowing transactions. Outstanding customer obligations were 
$769 million and $579 million and the related collateral was 
$3.7 billion and $3.1 billion at December 31, 2013, and 
December 31, 2012, respectively. Our estimate of maximum 
exposure to loss, which requires judgment regarding the range 
and likelihood of future events, was $2.9 billion as of 
December 31, 2013, and $2.1 billion as of December 31, 2012. 

We enter into other types of indemnification agreements in 

the ordinary course of business under which we agree to 
indemnify third parties against any damages, losses and 
expenses incurred in connection with legal and other 
proceedings arising from relationships or transactions with us. 
These relationships or transactions include those arising from 
service as a director or officer of the Company, underwriting 
agreements relating to our securities, acquisition agreements 
and various other business transactions or arrangements. 
Because the extent of our obligations under these agreements 
depends entirely upon the occurrence of future events, we are 
unable to determine our potential future liability under these 
agreements. We do, however, record a liability for residential 
mortgage loans that we expect to repurchase pursuant to various 
representations and warranties. See Note 9 for additional 
information on the liability for mortgage loan repurchase losses. 

202 

LIQUIDITY AGREEMENTS  We provide liquidity to certain off-
balance sheet entities that hold securitized fixed-rate municipal 
bonds and consumer or commercial assets that are partially 
funded with the issuance of money market and other short-term 
notes. See Note 8 for additional information on securitizations 
and VIEs. 

WRITTEN PUT OPTIONS  Written put options are contracts 
that give the counterparty the right to sell to us an underlying 
instrument held by the counterparty at a specified price, and 
include options, floors, caps and credit default swaps. These 
written put option contracts generally permit net settlement. 
While these derivative transactions expose us to risk in the event 
the option is exercised, we manage this risk by entering into 
offsetting trades or by taking short positions in the underlying 
instrument. We offset substantially all put options written to 
customers with purchased options. Additionally, for certain of 
these contracts, we require the counterparty to pledge the 
underlying instrument as collateral for the transaction. Our 
ultimate obligation under written put options is based on future 
market conditions and is only quantifiable at settlement. See 
Note 16 for additional information regarding written derivative 
contracts. 

LOANS AND MHFS SOLD WITH RECOURSE  In certain loan 
sales or securitizations, we provide recourse to the buyer 
whereby we are required to indemnify the buyer for any loss on 
the loan up to par value plus accrued interest. We provide 
recourse, predominantly to the GSEs, on loans sold under 
various programs and arrangements. Primarily all of these 
programs and arrangements require that we share in the loans’ 
credit exposure for their remaining life by providing recourse to 
the GSE, up to 33.33% of actual losses incurred on a pro-rata 
basis, in the event of borrower default. Under the remaining 
recourse programs and arrangements, if certain events occur 
within a specified period of time from transfer date, we have to 
provide limited recourse to the buyer to indemnify them for 
losses incurred for the remaining life of the loans. The maximum 
exposure to loss reported in the accompanying table represents 
the outstanding principal balance of the loans sold or securitized 
that are subject to recourse provisions or the maximum losses 
per the contractual agreements. However, we believe the 
likelihood of loss of the entire balance due to these recourse 
agreements is remote and amounts paid can be recovered in 
whole or in part from the sale of collateral. During 2013 and 
2012 we repurchased $33 million and $26 million, respectively, 
of loans associated with these agreements. We also provide 
representation and warranty guarantees on loans sold under the 
various recourse programs and arrangements. Our loss exposure 
relative to these guarantees is separately considered and 
provided for, as necessary, in determination of our liability for 
loan repurchases due to breaches of representation and 
warranties. See Note 9 for additional information on the liability 
for mortgage loan repurchase losses. 

 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CONTINGENT CONSIDERATION  In connection with certain 
brokerage, asset management, insurance agency and other 
acquisitions we have made, the terms of the acquisition 
agreements provide for deferred payments or additional 
consideration, based on certain performance targets. 

OTHER GUARANTEES  We are members of exchanges and 
clearing houses that we use to clear our trades and those of our 
customers. It is common that all members in these organizations 
are required to collectively guarantee the performance of other 
members. Our obligations under the guarantees are based on 
either a fixed amount or a multiple of the collateral we are 
required to maintain with these organizations. We have not 
recorded a liability for these arrangements as of the dates 
presented in the previous table because we believe the likelihood 
of loss is remote. 

We also have contingent performance arrangements related 
to various customer relationships and lease transactions. We are 
required to pay the counterparties to these agreements if third 
parties default on certain obligations. 

Pledged Assets  
As part of our liquidity management strategy, we pledge assets to 
secure trust and public deposits, borrowings and letters of credit 
from the FHLB and FRB, securities sold under agreements to 
repurchase (repurchase agreements), and for other purposes as 
required or permitted by law or insurance statutory 
requirements. The types of collateral we pledge include 
securities issued by federal agencies, government-sponsored 
entities (GSEs), domestic and foreign companies and various 
commercial and consumer loans. The following table provides 
the total carrying amount of pledged assets by asset type, of 
which substantially all are pursuant to agreements that do not 
permit the secured party to sell or repledge the collateral. The 
table excludes pledged consolidated VIE assets of $8.1 billion 
and $14.6 billion at December 31, 2013, and December 31, 2012, 
respectively, which can only be used to settle the liabilities of 
those entities. The table also excludes $15.3 billion and 
$22.3 billion in assets pledged in transactions accounted for as 
secured borrowings at December 31, 2013 and 
December 31, 2012, respectively. See Note 8 for additional 
information on consolidated VIE assets and secured borrowings. 

(in millions) 

Trading assets and other (1) 

Investment securities (2)

Loans (3)

Total pledged assets 

$

Dec. 31,

2013 

 30,288 

 85,468 

 381,597 

Dec. 31, 

2012 

28,031 

96,018 

360,171 

$

 497,353 

484,220 

(1)  Represent assets pledged to collateralize repurchase agreements and other securities financings. Balance includes $29.0 billion and $27.4 billion at December 31, 2013, and 

December 31, 2012, respectively, under agreements that permit the secured parties to sell or repledge the collateral. 

(2)  Includes $8.7 billion and $8.4 billion in collateral for repurchase agreements at December 31, 2013, and December 31, 2012, respectively, which are pledged under 

agreements that do not permit the secured parties to sell or repledge the collateral. 

(3)  Represent loans carried at amortized cost, which are pledged under agreements that do not permit the secured parties to sell or repledge the collateral. 

203 

      
 
 
  
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
 
 
 
 
 
  
 
 
 
  
  
 
 
  
  
 
  
 
 
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
  
 
Note 14:  Guarantees, Pledged Assets and Collateral (continued)  

Offsetting of Resale and Repurchase Agreements 
and Securities Borrowing and Lending 
Agreements 
The table below presents resale and repurchase agreements 
subject to master repurchase agreements (MRA) and securities 
borrowing and lending agreements subject to master securities 
lending agreements (MSLA). We account for transactions 
subject to these agreements as collateralized financings and 
those with a single counterparty are presented net on our 
balance sheet, provided certain criteria are met that permit 
balance sheet netting. Most transactions subject to these 
agreements do not meet those criteria and thus are not eligible 
for balance sheet netting. 

Collateral we pledged consists of non-cash instruments, such 

as securities or loans, and is not netted on the balance sheet 
against the related collateralized liability. Collateral we received 

includes securities or loans and is not recognized on our balance 
sheet. Collateral received or pledged may be increased or 
decreased over time to maintain certain contractual thresholds 
as the assets underlying each arrangement fluctuate in value. 
Generally, these agreements require collateral to exceed the 
asset or liability recognized on the balance sheet. The following 
table includes the amount of collateral pledged or received 
related to exposures subject to enforceable MRAs or MSLAs. 
While these agreements are typically over-collateralized, U.S. 
GAAP requires disclosure in this table to limit the amount of 
such collateral to the amount of the related recognized asset or 
liability for each counterparty.  

In addition to the amounts included in the table below, we 

also have balance sheet netting related to derivatives that is 
disclosed within Note 16. 

(in millions)

Assets: 

Resale and securities borrowing agreements 

Gross amounts recognized 

Gross amounts offset in consolidated balance sheet (1)

Net amounts in consolidated balance sheet (2)

Noncash collateral not recognized in consolidated balance sheet (3)

Net amount (4)

Liabilities: 

Repurchase and securities lending agreements 

Gross amounts recognized 

Gross amounts offset in consolidated balance sheet (1)

Net amounts in consolidated balance sheet (5)

Noncash collateral pledged but not netted in consolidated balance sheet (6)

Net amount (7) 

Dec. 31, 

 2013 

Dec. 31, 

2012 

$

 38,635 

 (2,817)  

45,847 

 (2,561) 

 35,818 

43,286 

 (35,768)

 (42,920) 

$ 

50 

366 

$

 38,032 

 (2,817)  

35,876 

 (2,561) 

 35,215 

33,315 

 (34,770)

 (33,050) 

$ 

445 

265 

(1)  Represents recognized amount of resale and repurchase agreements with counterparties subject to enforceable MRAs or MSLAs that have been offset in the consolidated 

balance sheet. 

(2)  At December 31, 2013 and December 31, 2012, includes $25.7 billion and $33.8 billion, respectively, classified on our consolidated balance sheet in Federal funds sold, 

securities purchased under resale agreements and other short-term investments and $10.1 billion and $9.5 billion, respectively, in Loans. 

(3)  Represents the fair value of non-cash collateral we have received under enforceable MRAs or MSLAs, limited for table presentation purposes to the amount of the recognized 
asset due from each counterparty. At December 31, 2013 and December 31, 2012, we have received total collateral with a fair value of $43.3 billion and $46.6 billion, 
respectively, all of which, we have the right to sell or repledge. These amounts include securities we have sold or repledged to others with a fair value of $23.8 billion at 
December 31, 2013 and $29.7 billion at December 31, 2012. 

(4)  Represents the amount of our exposure that is not collateralized and/or is not subject to an enforceable MRA or MSLA. 
(5)  Amount is classified in Short-term borrowings on our consolidated balance sheet. 
(6)  Represents the fair value of non-cash collateral we have pledged, related to enforceable MRAs or MSLAs, limited for table presentation purposes to the amount of the 
recognized liability owed to each counterparty. At December 31, 2013 and December 31, 2012, we have pledged total collateral with a fair value of $39.0 billion and 
$36.4 billion, respectively, of which, the counterparty does not have the right to sell or repledge $10.0 billion as of December 31, 2013 and $9.1 billion as of December 31, 
2012. 

(7)  Represents the amount of our exposure that is not covered by pledged collateral and/or is not subject to an enforceable MRA or MSLA. 

204 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
 
 
 
 
     
  
  
 
     
  
  
  
  
 
 
  
 
  
  
 
 
  
  
  
 
 
  
  
 
  
  
 
 
 
  
  
  
 
  
 
     
  
  
 
     
  
  
  
  
 
 
  
 
  
  
 
  
  
  
 
 
  
  
 
  
  
 
 
 
 
 
  
  
  
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
  
  
  
  
  
  
  
  
 
Note 15:  Legal Actions 

Wells Fargo and certain of our subsidiaries are involved in a 
number of judicial, regulatory and arbitration proceedings 
concerning matters arising from the conduct of our business 
activities. These proceedings include actions brought against 
Wells Fargo and/or our subsidiaries with respect to corporate 
related matters and transactions in which Wells Fargo and/or 
our subsidiaries were involved. In addition, Wells Fargo and our 
subsidiaries may be requested to provide information or 
otherwise cooperate with government authorities in the conduct 
of investigations of other persons or industry groups. 

Although there can be no assurance as to the ultimate 
outcome, Wells Fargo and/or our subsidiaries have generally 
denied, or believe we have a meritorious defense and will deny, 
liability in all significant litigation pending against us, including 
the matters described below, and we intend to defend vigorously 
each case, other than matters we describe as having settled. 
Reserves are established for legal claims when payments 
associated with the claims become probable and the costs can be 
reasonably estimated. The actual costs of resolving legal claims 
may be substantially higher or lower than the amounts reserved 
for those claims. 

FHA INSURANCE LITIGATION  On October 9, 2012, the United 
States filed a complaint, captioned United States of America v. 
Wells Fargo Bank, N.A., in the U.S. District Court for the 
Southern District of New York. The complaint makes claims with 
respect to Wells Fargo’s Federal Housing Administration (FHA) 
lending program for the period 2001 to 2010. The complaint 
alleges, among other allegations, that Wells Fargo improperly 
certified certain FHA mortgage loans for United States 
Department of Housing and Urban Development (HUD) 
insurance that did not qualify for the program, and therefore 
Wells Fargo should not have received insurance proceeds from 
HUD when some of the loans later defaulted. The complaint 
further alleges Wells Fargo knew some of the mortgages did not 
qualify for insurance and did not disclose the deficiencies to 
HUD before making insurance claims. On December 1, 2012, 
Wells Fargo filed a motion in the U.S. District Court for the 
District of Columbia seeking to enforce a release of Wells Fargo 
given by the United States, which was denied on 
February 12, 2013. On April 11, 2013, Wells Fargo appealed the 
decision to the U.S. Court of Appeals for the District of Columbia 
Circuit, with appellate briefing completed on 
November 26, 2013. On December 14, 2012, the United States 
filed an amended complaint. On January 16, 2013, Wells Fargo 
filed a motion in the Southern District of New York to dismiss 
the amended complaint. On September 24, 2013, the Court 
entered an order denying the motion with respect to the 
government’s federal statutory claims and granting in part, and 
denying in part, the motion with respect to the government’s 
common law claims. On January 10, 2014, the United States 
filed a second amended complaint. 

INTERCHANGE LITIGATION  Wells Fargo Bank, N.A., Wells 
Fargo & Company, Wachovia Bank, N.A. and Wachovia 
Corporation are named as defendants, separately or in 

combination, in putative class actions filed on behalf of a 
plaintiff class of merchants and in individual actions brought by 
individual merchants with regard to the interchange fees 
associated with Visa and MasterCard payment card transactions. 
These actions have been consolidated in the U.S. District Court 
for the Eastern District of New York. Visa, MasterCard and 
several banks and bank holding companies are named as 
defendants in various of these actions. The amended and 
consolidated complaint asserts claims against defendants based 
on alleged violations of federal and state antitrust laws and seeks 
damages, as well as injunctive relief. Plaintiff merchants allege 
that Visa, MasterCard and payment card issuing banks 
unlawfully colluded to set interchange rates. Plaintiffs also allege 
that enforcement of certain Visa and MasterCard rules and 
alleged tying and bundling of services offered to merchants are 
anticompetitive. Wells Fargo and Wachovia, along with other 
defendants and entities, are parties to Loss and Judgment 
Sharing Agreements, which provide that they, along with other 
entities, will share, based on a formula, in any losses from the 
Interchange Litigation. On July 13, 2012, Visa, MasterCard and 
the financial institution defendants, including Wells Fargo, 
signed a memorandum of understanding with plaintiff 
merchants to resolve the consolidated class actions and reached 
a separate settlement in principle of the consolidated individual 
actions. The proposed settlement payments by all defendants in 
the consolidated class and individual actions total approximately 
$6.6 billion. The class settlement also provides for the 
distribution to class merchants of 10 basis points of default 
interchange across all credit rate categories for a period of eight 
consecutive months. The Court granted final approval of the 
settlement, which is proceeding. Merchants have filed several 
“opt-out” actions. 

MARYLAND MORTGAGE LENDING LITIGATION  On 
December 26, 2007, a class action complaint captioned Denise 
Minter, et al., v. Wells Fargo Bank, N.A., et al., was filed in the 
U.S. District Court for the District of Maryland. The complaint 
alleges that Wells Fargo and others violated provisions of the 
Real Estate Settlement Procedures Act and other laws by 
conducting mortgage lending business improperly through a 
general partnership, Prosperity Mortgage Company. The 
complaint asserts that Prosperity Mortgage Company was not a 
legitimate affiliated business and instead operated to conceal 
Wells Fargo Bank, N.A.’s role in the loans at issue. A plaintiff 
class of borrowers who received a mortgage loan from Prosperity 
Mortgage Company that was funded by Prosperity Mortgage 
Company’s line of credit with Wells Fargo Bank, N.A. from 1993 
to May 31, 2012, had been certified. Prior to trial, the Court 
narrowed the class action to borrowers who were referred to 
Prosperity Mortgage Company by Wells Fargo’s partner and 
whose loans were transferred to Wells Fargo Bank, N.A. from 
1993 to May 31, 2012. On May 6, 2013, the case went to trial. On 
June 6, 2013, the jury returned a verdict in favor of all 
defendants, including Wells Fargo. The plaintiffs have appealed. 
On July 8, 2008, a class action complaint captioned Stacey 
and Bradley Petry, et al., v. Wells Fargo Bank, N.A., et al., was 

205 

Note 15:  Legal Actions (continued) 

filed. The complaint alleges that Wells Fargo and others violated 
the Maryland Finder’s Fee Act in the closing of mortgage loans in 
Maryland. On March 13, 2013, the Court held the plaintiff class 
did not have sufficient evidence to proceed to trial, which was 
previously set for March 18, 2013. On June 20, 2013, the Court 
entered judgment in favor of the defendants. The plaintiffs have 
appealed. 

MORTGAGE RELATED REGULATORY INVESTIGATIONS  
Government agencies continue investigations or examinations of 
certain mortgage related practices of Wells Fargo and 
predecessor institutions. Wells Fargo, for itself and for 
predecessor institutions, has responded, and continues to 
respond, to requests from government agencies seeking 
information regarding the origination, underwriting and 
securitization of residential mortgages, including sub-prime 
mortgages. 

ORDER OF POSTING LITIGATION  A series of putative class 
actions have been filed against Wachovia Bank, N.A. and Wells 
Fargo Bank, N.A., as well as many other banks, challenging the 
high to low order in which the banks post debit card transactions 
to consumer deposit accounts. There are currently several such 
cases pending against Wells Fargo Bank (including the Wachovia 
Bank cases to which Wells Fargo succeeded), most of which have 
been consolidated in multi-district litigation proceedings in the 
U.S. District Court for the Southern District of Florida. The bank 
defendants moved to compel these cases to arbitration under 
recent Supreme Court authority. On November 22, 2011, the 
Judge denied the motion. The bank defendants appealed the 
decision to the U.S. Court of Appeals for the Eleventh Circuit. On 
October 26, 2012, the Eleventh Circuit affirmed the District 
Court’s denial of the motion. Wells Fargo renewed its motion to 
compel arbitration with respect to the unnamed putative class 
members. On April 8, 2013, the District Court denied the 
motion. Wells Fargo has appealed the decision to the Eleventh 
Circuit. 

On August 10, 2010, the U.S. District Court for the Northern 
District of California issued an order in Gutierrez v. Wells Fargo 
Bank, N.A., a case that was not consolidated in the multi-district 
proceedings, enjoining the bank’s use of the high to low posting 
method for debit card transactions with respect to the plaintiff 
class of California depositors, directing the bank to establish a 
different posting methodology and ordering remediation of 
approximately $203 million. On October 26, 2010, a final 
judgment was entered in Gutierrez. On October 28, 2010, Wells 
Fargo appealed to the U.S. Court of Appeals for the Ninth 
Circuit. On December 26, 2012, the Ninth Circuit reversed the 

Note 16:  Derivatives 

order requiring Wells Fargo to change its order of posting and 
vacated the portion of the order granting remediation of 
approximately $203 million on the grounds of federal 
preemption. The Ninth Circuit affirmed the District Court’s 
finding that Wells Fargo violated a California state law 
prohibition on fraudulent representations and remanded the 
case to the District Court for further proceedings. On 
August 5, 2013, the District Court entered a judgment against 
Wells Fargo in the approximate amount of $203 million, 
together with post-judgment interest thereon from 
October 25, 2010, and, effective as of July 15, 2013, enjoined 
Wells Fargo from making or disseminating additional 
misrepresentations about its order of posting of transactions. On 
August 7, 2013, Wells Fargo appealed the judgment to the Ninth 
Circuit. 

SECURITIES LENDING LITIGATION  Wells Fargo Bank, N.A. is 
involved in five separate pending actions brought by securities 
lending customers of Wells Fargo and Wachovia Bank in various 
courts. In general, each of the cases alleges that Wells Fargo 
violated fiduciary and contractual duties by investing collateral 
for loaned securities in investments that suffered losses. One of 
the cases, filed on March 27, 2012, is composed of a class of 
Wells Fargo securities lending customers in a case captioned 
City of Farmington Hills Employees Retirement System v. Wells 
Fargo Bank, N.A. The class action is pending in the U.S. District 
Court for the District of Minnesota. 

OUTLOOK  When establishing a liability for contingent litigation 
losses, the Company determines a range of potential losses for 
each matter that is both probable and estimable, and records the 
amount it considers to be the best estimate within the range. The 
high end of the range of reasonably possible potential litigation 
losses in excess of the Company’s liability for probable and 
estimable losses was $951 million as of December 31, 2013. For 
these matters and others where an unfavorable outcome is 
reasonably possible but not probable, there may be a range of 
possible losses in excess of the established liability that cannot 
be estimated. Based on information currently available, advice of 
counsel, available insurance coverage and established reserves, 
Wells Fargo believes that the eventual outcome of the actions 
against Wells Fargo and/or its subsidiaries, including the 
matters described above, will not, individually or in the 
aggregate, have a material adverse effect on Wells Fargo’s 
consolidated financial position. However, in the event of 
unexpected future developments, it is possible that the ultimate 
resolution of those matters, if unfavorable, may be material to 
Wells Fargo’s results of operations for any particular period. 

We primarily use derivatives to manage exposure to market risk, 
including interest rate risk, credit risk and foreign currency risk, 
and to assist customers with their risk management objectives. 
We designate derivatives either as hedging instruments in a 
qualifying hedge accounting relationship (fair value or cash flow 
hedge) or as free-standing derivatives. Free-standing derivatives 
include economic hedges that do not qualify for hedge 

accounting and derivatives held for customer accommodation or 
other trading purposes. 

Our asset/liability management approach to interest rate, 

foreign currency and certain other risks includes the use of 
derivatives. Such derivatives are typically designated as fair 
value or cash flow hedges, or economic hedges. This helps 
minimize significant, unplanned fluctuations in earnings, fair 

206 

values of assets and liabilities, and cash flows caused by interest 
rate, foreign currency and other market value volatility. This 
approach involves modifying the repricing characteristics of 
certain assets and liabilities so that changes in interest rates, 
foreign currency and other exposures do not have a significantly 
adverse effect on the net interest margin, cash flows and 
earnings. As a result of fluctuations in these exposures, hedged 
assets and liabilities will gain or lose market value. In a fair value 
or economic hedge, the effect of this unrealized gain or loss will 
generally be offset by the gain or loss on the derivatives linked to 
the hedged assets and liabilities. In a cash flow hedge, where we 
manage the variability of cash payments due to interest rate 
fluctuations by the effective use of derivatives linked to hedged 
assets and liabilities, the unrealized gain or loss on the 
derivatives or the hedged asset or liability is generally reflected 
in other comprehensive income and not in earnings. 

We also offer various derivatives, including interest rate, 
commodity, equity, credit and foreign exchange contracts, to our 
customers as part of our trading businesses but usually offset our 
exposure from such contracts by entering into other financial 
contracts. These derivative transactions are conducted in an 
effort to help customers manage their market price risks. The 
customer accommodations and any offsetting derivative 

contracts are treated as free-standing derivatives. To a much 
lesser extent, we take positions executed for our own account 
based on market expectations or to benefit from price 
differentials between financial instruments and markets. 
Additionally, free-standing derivatives include embedded 
derivatives that are required to be accounted for separately from 
their host contracts. 

The following table presents the total notional or contractual 

amounts and fair values for our derivatives. Derivative 
transactions can be measured in terms of the notional amount, 
but this amount is not recorded on the balance sheet and is not, 
when viewed in isolation, a meaningful measure of the risk 
profile of the instruments. The notional amount is generally not 
exchanged, but is used only as the basis on which interest and 
other payments are determined. Derivatives designated as 
qualifying hedge contracts and free-standing derivatives 
(economic hedges) are recorded on the balance sheet at fair 
value in other assets or other liabilities. Customer 
accommodation, trading and other free-standing derivatives are 
recorded on the balance sheet at fair value in trading assets, 
other assets or other liabilities. 

(in millions) 

Derivatives designated as hedging instruments 

Interest rate contracts (1) 

Foreign exchange contracts

Total derivatives designated as 

qualifying hedging instruments

Derivatives not designated as hedging instruments 

Free-standing derivatives (economic hedges): 

Interest rate contracts (2)

Equity contracts

Foreign exchange contracts

Credit contracts - protection purchased

Other derivatives

Subtotal

Customer accommodation, trading and other 

free-standing derivatives: 

Interest rate contracts

Commodity contracts

Equity contracts

Foreign exchange contracts

Credit contracts - protection sold

Credit contracts - protection purchased

Subtotal

Total derivatives not designated as hedging instruments

Total derivatives before netting

Netting (3)

Total 

December 31, 2013 

December 31, 2012 

Notional or 

contractual 

Fair value 

Notional or 

Fair value 

Asset

Liability 

contractual 

Asset 

Liability 

amount 

derivatives

  derivatives 

amount 

derivatives 

derivatives 

$

 100,412 

 26,483 

 4,315 

 1,091 

 2,528 

847 

92,004 

27,382 

7,284 

1,808 

2,696 

274 

 5,406 

 3,375 

9,092 

2,970 

 220,577 

 3,273 

 10,064 

 -

 2,160 

595 

349 

21 

-

13 

897 

206 

35 

-

16 

334,555 

450 

694 

75 

3,074 

16 

2,296 

-

3 

-

-

50 

64 

-

78 

 978 

 1,154 

453 

886 

 4,030,068 

 50,936 

 53,113 

 2,774,783 

63,617 

65,305 

 96,889 

 96,379 

 164,160 

 19,501 

 23,314 

 2,673 

 7,475 

 3,731 

354 

 1,147 

 2,603 

 7,588 

 3,626 

 1,532 

368 

 66,316 

 68,830 

 67,294 

 69,984 

 72,700 

 73,359 

90,732 

71,958 

166,061 

26,455 

29,021 

3,456 

3,783 

3,713 

315 

1,495 

3,590 

4,114 

3,241 

2,623 

329 

76,379 

79,202 

76,832 

80,088 

85,924 

83,058 

 (56,894)

 (63,739) 

(62,108) 

(71,116) 

$ 

 15,806 

 9,620 

23,816 

11,942 

(1)  Notional amounts presented exclude $1.9 billion at December 31, 2013, and $4.7 billion at December 31, 2012, of certain derivatives that are combined for designation as a 

hedge on a single instrument. 

(2)  Includes free-standing derivatives (economic hedges) used to hedge the risk of changes in the fair value of residential MSRs, MHFS, loans, derivative loan commitments and 

other interests held. 

(3)  Represents balance sheet netting of derivative asset and liability balances, and related cash collateral. See the next table in this Note for further information. 

207 

 
Note 16:  Derivatives (continued) 

The following table provides information on the gross fair 

Balance sheet netting does not include non-cash collateral 

that we pledge. For disclosure purposes, we present these 
amounts in the column titled “Gross amounts not offset in 
consolidated balance sheet (Disclosure-only netting)” within the  
table. We determine and allocate the Disclosure-only netting 
amounts in the same manner as balance sheet netting amounts. 

The “Net amounts” column within the following table 

represents the aggregate of our net exposure to each 
counterparty after considering the balance sheet and Disclosure-
only netting adjustments. We manage derivative exposure by 
monitoring the credit risk associated with each counterparty 
using counterparty specific credit risk limits, using master 
netting arrangements and obtaining collateral. Derivative 
contracts executed in over-the-counter markets include bilateral 
contractual arrangements that are not cleared through a central 
clearing organization but are typically subject to master netting 
arrangements. The percentage of our bilateral derivative 
transactions outstanding at period end in such markets, based 
on gross fair value, is provided within the following table. Other 
derivative contracts executed in over-the-counter or exchange-
traded markets are settled through a central clearing 
organization and are excluded from this percentage. In addition 
to the netting amounts included in the table, we also have 
balance sheet netting related to resale and repurchase 
agreements that are disclosed within Note 14. 

values of derivative assets and liabilities, the balance sheet 
netting adjustments and the resulting net fair value amount 
recorded on our balance sheet, as well as the non-cash collateral 
associated with such arrangements. We execute substantially all 
of our derivative transactions under master netting 
arrangements. We reflect all derivative balances and related cash 
collateral subject to enforceable master netting arrangements on 
a net basis within the balance sheet. The “Gross amounts 
recognized” column in the following table include $59.8 billion 
and $66.1 billion of gross derivative assets and liabilities, 
respectively, at December 31, 2013, and $68.9 billion and 
$75.8 billion, respectively, at December 31, 2012, with 
counterparties subject to enforceable master netting 
arrangements that are carried on the balance sheet net of 
offsetting amounts. The remaining gross derivative assets and 
liabilities of $12.9 billion and $7.3 billion, respectively, at 
December 31, 2013 and $17.0 billion and $7.3 billion, 
respectively, at December 31, 2012, include those with 
counterparties subject to master netting arrangements for which 
we have not assessed the enforceability because they are with 
counterparties where we do not currently have positions to 
offset, those subject to master netting arrangements where we 
have not been able to confirm the enforceability and those not 
subject to master netting arrangements. As such,we do not net 
derivative balances or collateral within the balance sheet for 
these counterparties. 

We determine the balance sheet netting adjustments based 
on the terms specified within each master netting arrangement. 
We disclose the balance sheet netting amounts within the 
column titled “Gross amounts offset in consolidated balance 
sheet.” Balance sheet netting adjustments are determined at the 
counterparty level for which there may be multiple contract 
types. For disclosure purposes, we allocate these adjustments to 
the contract type for each counterparty proportionally based 
upon the “Gross amounts recognized” by counterparty. As a 
result, the net amounts disclosed by contract type may not 
represent the actual exposure upon settlement of the contracts. 

208 

(in millions)

December 31, 2013 

Derivative assets 

Interest rate contracts 

Commodity contracts
Equity contracts

Foreign exchange contracts
Credit contracts-protection sold

Credit contracts-protection purchased
Other contracts

Total derivative assets 

Derivative liabilities 

Interest rate contracts 
Commodity contracts

Equity contracts

Foreign exchange contracts

Credit contracts-protection sold

Credit contracts-protection purchased

Other contracts

Gross amounts 
offset in 

Net amounts in 

not offset in 
consolidated 

  Gross amounts 

Percent

Gross 

amounts 

consolidated 
balance 

consolidated 
balance  

balance sheet 
(Disclosure-only 

exchanged in 
over-the-counter  

Net  

recognized 

sheet (1) 

sheet (2) 

netting) (3) 

amounts 

market (4) 

$ 

 55,846 

 (48,271)

 2,673 
 7,824 

 4,843 
 354 

 1,147
 13 

 (659)
 (3,254)

 (3,567)
 (302)

 (841)

-

 7,575 

 2,014 
 4,570 

 1,276 
 52 

 306 
13 

 (1,101)

 (72)
 (239)

 (9)

-

 (33)

-

 6,474 

 1,942 
 4,331 

 1,267 
52 

 273 
13 

$ 

$ 

 72,700 

 (56,894)

 15,806 

 (1,454)

 14,352 

 56,538 
 2,603 

 7,794 

 4,508 

 1,532

 368 

 16

 (53,902)
 (952)

 (3,502)

 (3,652)

 (1,432)

 (299)

 -

 2,636 
 1,651 

 4,292 

 856 

 100 

 69 

16 

 (482)
 (11)

 (124)

-

-

-

-

 2,154 
 1,640 

 4,168 

856 

100 

69 

16 

 65 

% 

52 
81 

100 
92 

100 
100 

 66 
73 

94 

100 

100 

89 

100 

% 

Total derivative liabilities 

$

 73,359 

 (63,739)

 9,620 

 (617)

 9,003 

December 31, 2012 

Derivative assets 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts

Credit contracts-protection sold 

Credit contracts-protection purchased 

Total derivative assets 

Derivative liabilities 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts

Credit contracts-protection sold 

Credit contracts-protection purchased 

Other contracts

$ 

71,351

 (53,708)

 17,643

 (2,692)

 14,951

 94 

% 

$ 

$ 

3,456 

3,783 

 5,524

315 

1,495 

(1,080) 
(2,428) 

 (3,449)

(296) 

(1,147) 

2,376 
1,355 

 2,075

19 

348 

(27) 

-

 (105)

(4) 

(56) 

2,349 
1,355 

 1,970

15 

292 

85,924

 (62,108)

 23,816

 (2,884)

 20,932 

68,695

3,590 

4,164 

 3,579

2,623 

329 

 78 

 (62,559)

(1,394) 

(2,618) 

 (1,804)

(2,450) 

(291) 

-

 6,136

2,196 

1,546 

 1,775

173 

38 

78 

 (287)

-

-

 (55)

-

-

-

 5,849

2,196 

1,546 

 1,720

173 

38 

78 

48 
89 

 100 

100 

100 

 92 

% 

79 

95 

 100 

100 

100 

100 

Total derivative liabilities 

$ 

83,058 

(71,116) 

11,942 

(342) 

11,600 

(1)  Represents amounts with counterparties subject to enforceable master netting arrangements that have been offset in the consolidated balance sheet, including related cash 
collateral and portfolio level counterparty valuation adjustments. Counterparty valuation adjustments were $236 million and $352 million related to derivative assets and 
$67 million and $68 million related to derivative liabilities as of December 31, 2013 and 2012, respectively. Cash collateral totaled $4.3 billion and $11.3 billion, netted 
against derivative assets and liabilities, respectively, at December 31, 2013, and $5.0 billion and $14.5 billion, respectively, at December 31, 2012. 

(2)  Net derivative assets of $14.4 billion and $18.3 billion are classified in Trading assets as of December 31, 2013 and 2012, respectively. $1.4 billion and $5.5 billion are 

classified in Other assets in the consolidated balance sheet as of December 31, 2013 and 2012, respectively. Net derivative liabilities are classified in Accrued expenses and 
other liabilities in the consolidated balance sheet. 

(3)  Represents non-cash collateral pledged and received against derivative assets and liabilities with the same counterparty that are subject to enforceable master netting 
arrangements. U.S. GAAP does not permit netting of such non-cash collateral balances in the consolidated balance sheet but requires disclosure of these amounts. 

(4)  Represents derivatives executed in over-the-counter markets not settled through a central clearing organization. Over-the-counter percentages are calculated based on Gross 
amounts recognized as of the respective balance sheet date. The remaining percentage represents derivatives settled through a central clearing organization, which are 
executed in either over-the-counter or exchange-traded markets. 

209 

 
 
      
 
 
  
  
  
  
  
  
 
 
   
  
  
  
  
  
  
  
 
 
 
 
    
  
  
  
  
  
  
 
 
 
 
 
 
    
  
  
  
  
  
 
  
 
 
 
     
  
  
  
  
  
  
 
  
 
 
  
 
  
 
 
  
     
 
  
 
 
 
  
 
  
 
 
 
  
  
 
 
 
 
  
  
 
  
 
 
 
  
  
 
  
 
 
 
  
  
 
  
 
 
 
  
  
 
  
 
 
 
 
  
  
 
  
 
 
  
  
 
  
 
 
 
 
 
  
  
  
 
 
 
 
   
  
 
    
  
  
  
  
  
  
  
 
 
 
 
  
  
 
  
 
 
 
  
  
 
  
 
 
 
  
  
 
  
 
 
 
 
  
  
 
  
  
 
 
 
  
  
 
 
 
 
 
  
  
 
  
  
 
 
 
 
  
  
  
 
  
 
 
   
  
 
  
 
 
 
  
 
  
 
 
 
  
  
 
 
  
  
  
 
  
  
 
  
 
  
 
 
  
 
 
  
 
  
  
 
  
 
  
 
 
  
   
 
  
 
  
  
 
  
  
  
  
    
  
 
 
  
 
 
 
 
  
  
 
  
 
  
 
 
 
 
 
  
  
  
 
 
  
  
    
  
 
    
  
  
  
  
  
  
  
 
 
  
  
  
 
  
  
 
  
 
  
 
 
  
   
 
  
 
  
  
 
  
 
  
 
 
  
   
 
  
 
  
  
 
  
  
  
  
    
  
 
 
  
 
  
 
 
   
 
 
  
  
 
  
 
 
 
   
 
 
  
  
 
  
 
 
 
 
 
    
  
  
 
 
  
 
 
  
 
 
    
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
  
  
Note 16:  Derivatives (continued) 

Fair Value Hedges 
We use interest rate swaps to convert certain of our fixed-rate 
long-term debt to floating rates to hedge our exposure to interest 
rate risk. We also enter into cross-currency swaps, cross-
currency interest rate swaps and forward contracts to hedge our 
exposure to foreign currency risk and interest rate risk 
associated with the issuance of non-U.S. dollar denominated 
long-term debt. In addition, we use interest rate swaps, cross-
currency swaps, cross-currency interest rate swaps and forward 
contracts to hedge against changes in fair value of certain 
investments in available-for-sale debt securities due to changes 
in interest rates, foreign currency rates, or both. We also use 
interest rate swaps to hedge against changes in fair value for 
certain mortgages held for sale. The entire derivative gain or loss 
is included in the assessment of hedge effectiveness for all fair 
value hedge relationships, except for those involving foreign-
currency denominated available-for-sale securities and long-
term debt hedged with foreign currency forward derivatives for 

(in millions) 

Year ended December 31, 2013 

which the time value component of the derivative gain or loss 
related to the changes in the difference between the spot and 
forward price is excluded from the assessment of hedge 
effectiveness. 

We use statistical regression analysis to assess hedge 

effectiveness, both at inception of the hedging relationship and 
on an ongoing basis. The regression analysis involves regressing 
the periodic change in fair value of the hedging instrument 
against the periodic changes in fair value of the asset or liability 
being hedged due to changes in the hedged risk(s). The 
assessment includes an evaluation of the quantitative measures 
of the regression results used to validate the conclusion of high 
effectiveness. 

The following table shows the net gains (losses) recognized in 
the income statement related to derivatives in fair value hedging 
relationships.

Interest rate 

Foreign exchange 

Total net 

contracts hedging: 

contracts hedging: 

gains  

Available-  

Mortgages  

Long-

Available- 

Long-

for-sale 

held 

securities 

for sale 

term 

debt 

for-sale 

securities 

term 

debt  

(losses) 

on fair 

value  

hedges  

Net interest income (expense) recognized on derivatives 

$ 

 (584)

 (11)

 1,632 

 (8)

 280 

 1,309 

Gains (losses) recorded in noninterest income 

Recognized on derivatives

Recognized on hedged item

 1,889 

 (1,874)

Net recognized on fair value hedges (ineffective portion) (1) 

$ 

15 

 (10)

 (246)

47 

 (3,767)

 (49)

 (847)

 (2,727) 

 (57)

 3,521 

49 

 -

722 

 2,361 

 (125)

 (366) 

Year ended December 31, 2012 

Net interest income (expense) recognized on derivatives 

$ 

 (457)

 (4)

 1,685

 (5)

 248 

1,467 

Gains (losses) recorded in noninterest income 

Recognized on derivatives

Recognized on hedged item

Net recognized on fair value hedges (ineffective portion) (1) 

$

Year ended December 31, 2011 

 (22)

 17 

 (5)

 (15)

6 

 (9)

 (179)

233 

 54

 39 

 (3)

 36

567 

 (610)

 (43)

390 

 (357) 

 33 

Net interest income (expense) recognized on derivatives 

$ 

 (451)

 -

1,659

 (11)

 376 

1,573 

Gains (losses) recorded in noninterest income 

Recognized on derivatives

Recognized on hedged item

 (1,298)

 1,232

Net recognized on fair value hedges (ineffective portion) (1) 

$ 

 (66)

 (21)

 17 

 (4)

 2,796

 (2,616)

 180 

 168 

 (186)

 (18)

512 

2,157 

 (445)

 (1,998) 

 67 

159 

(1)  Included $(5) million, $(9) million and $53 million, respectively, for years ended December 31, 2013, 2012, and 2011 of the time value component recognized as net 

interest income (expense) on forward derivatives hedging foreign currency available-for-sale securities and long-term debt that were excluded from the assessment of hedge 
effectiveness. 

210 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
              
 
 
 
 
 
              
  
 
 
 
 
  
              
  
 
 
 
 
  
              
  
 
 
  
 
  
              
  
  
  
 
 
 
  
 
  
  
  
 
 
 
  
 
 
 
   
 
 
  
 
    
  
  
  
  
  
  
 
  
  
  
 
  
  
  
  
 
 
  
 
 
  
 
 
 
 
 
 
 
 
 
 
  
 
  
 
 
 
  
 
 
  
  
  
  
 
 
  
 
 
  
 
 
  
 
  
 
 
  
 
 
     
 
 
 
 
 
  
 
 
  
 
  
 
 
 
 
 
 
 
 
  
 
  
 
  
 
 
 
  
 
 
  
  
  
  
 
 
  
 
 
 
  
 
  
  
 
  
  
 
  
 
 
     
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
Cash Flow Hedges 
We hedge floating-rate debt against future interest rate increases 
by using interest rate swaps, caps, floors and futures to limit 
variability of cash flows due to changes in the benchmark 
interest rate. We also use interest rate swaps and floors to hedge 
the variability in interest payments received on certain floating-
rate commercial loans, due to changes in the benchmark interest 
rate. Gains and losses on derivatives that are reclassified from 
OCI to interest income, interest expense, noninterest income 
and noninterest expense in the current period are included in 
the line item in which the hedged item’s effect on earnings is 
recorded. All parts of gain or loss on these derivatives are 
included in the assessment of hedge effectiveness. We assess 
hedge effectiveness using regression analysis, both at inception 
of the hedging relationship and on an ongoing basis. The 
regression analysis involves regressing the periodic changes in 
cash flows of the hedging instrument against the periodic 

changes in cash flows of the forecasted transaction being hedged 
due to changes in the hedged risk(s). The assessment includes an 
evaluation of the quantitative measures of the regression results 
used to validate the conclusion of high effectiveness. 

Based upon current interest rates, we estimate that 

$212 million (pre tax) of deferred net gains on derivatives in OCI 
at December 31, 2013, will be reclassified into net interest 
income during the next twelve months. Future changes to 
interest rates may significantly change actual amounts 
reclassified to earnings. We are hedging our exposure to the 
variability of future cash flows for all forecasted transactions for 
a maximum of 7 years for both hedges of floating-rate debt and 
floating-rate commercial loans. 

The following table shows the net gains (losses) recognized 

related to derivatives in cash flow hedging relationships. 

(in millions)

Gains (losses) (pre tax) recognized in OCI on derivatives 

Gains (pre tax) reclassified from cumulative OCI into net income (1)

Gains (losses) (pre tax) recognized in noninterest income for hedge ineffectiveness (2)

(1)  See Note 23 for detail on components of net income. 
(2)  None of the change in value of the derivatives was excluded from the assessment of hedge effectiveness. 

Year ended December 31, 

 2013 

2012 

2011 

$ 

 (32)

 296 

1 

52 

388 

 (1)

 190 

571 

 (5) 

Free-Standing Derivatives 
We use free-standing derivatives (economic hedges) to hedge the 
risk of changes in the fair value of certain residential MHFS, 
certain loans held for investment, residential MSRs measured at 
fair value, derivative loan commitments and other interests held. 
The resulting gain or loss on these economic hedges is reflected 
in mortgage banking noninterest income, net gains (losses) from 
equity investments and other noninterest income. 

The derivatives used to hedge MSRs measured at fair value, 
which include swaps, swaptions, constant maturity mortgages, 
forwards, Eurodollar and Treasury futures and options 
contracts, resulted in net derivative losses of $2.9 billion in 2013 
and net derivative gains of $3.6 billion and $5.2 billion in 2012 
and 2011, respectively which are included in mortgage banking 
noninterest income. The aggregate fair value of these derivatives 
was a net liability of $531 million at December 31, 2013 and a net 
asset of $87 million at December 31, 2012. The change in fair 
value of these derivatives for each period end is due to changes 
in the underlying market indices and interest rates as well as the 
purchase and sale of derivative financial instruments throughout 
the period as part of our dynamic MSR risk management 
process. 

Interest rate lock commitments for residential mortgage 

loans that we intend to sell are considered free-standing 
derivatives. Our interest rate exposure on these derivative loan 
commitments, as well as substantially all residential MHFS, is 
hedged with free-standing derivatives (economic hedges) such as 
swaps, forwards and options, Eurodollar futures and options, 
and Treasury futures, forwards and options contracts. The 
commitments, free-standing derivatives and residential MHFS 
are carried at fair value with changes in fair value included in 

mortgage banking noninterest income. For the fair value 
measurement of interest rate lock commitments we include, at 
inception and during the life of the loan commitment, the 
expected net future cash flows related to the associated servicing 
of the loan. Fair value changes subsequent to inception are based 
on changes in fair value of the underlying loan resulting from the 
exercise of the commitment and changes in the probability that 
the loan will not fund within the terms of the commitment 
(referred to as a fall-out factor). The value of the underlying loan 
is affected primarily by changes in interest rates and the passage 
of time. However, changes in investor demand can also cause 
changes in the value of the underlying loan value that cannot be 
hedged. The aggregate fair value of derivative loan commitments 
on the balance sheet was a net liability of $26 million and a net 
asset of $497 million at December 31, 2013 and 
December 31, 2012, respectively, and is included in the caption 
“Interest rate contracts” under “Customer accommodation, 
trading and other free-standing derivatives” in the first table in 
this Note. 

We also enter into various derivatives primarily to provide 

derivative products to customers. To a lesser extent, we take 
positions based on market expectations or to benefit from price 
differentials between financial instruments and markets. These 
derivatives are not linked to specific assets and liabilities on the 
balance sheet or to forecasted transactions in an accounting 
hedge relationship and, therefore, do not qualify for hedge 
accounting. We also enter into free-standing derivatives for risk 
management that do not otherwise qualify for hedge accounting. 
They are carried at fair value with changes in fair value recorded 
as other noninterest income. 

211 

      
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
 
 
  
 
 
 
 
 
  
 
 
 
 
 
 
  
  
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Note 16:  Derivatives (continued) 

Free-standing derivatives also include embedded derivatives 
that are required to be accounted for separately from their host 
contract. We periodically issue hybrid long-term notes and CDs 
where the performance of the hybrid instrument notes is linked 
to an equity, commodity or currency index, or basket of such 
indices. These notes contain explicit terms that affect some or all 
of the cash flows or the value of the note in a manner similar to a 
derivative instrument and therefore are considered to contain an 
“embedded” derivative instrument. The indices on which the 
performance of the hybrid instrument is calculated are not 
clearly and closely related to the host debt instrument. The 

“embedded” derivative is separated from the host contract and 
accounted for as a free-standing derivative. Additionally, we may 
invest in hybrid instruments that contain embedded derivatives, 
such as credit derivatives, that are not clearly and closely related 
to the host contract. In such instances, we either elect fair value 
option for the hybrid instrument or separate the embedded 
derivative from the host contract and account for the host 
contract and derivative separately. 

The following table shows the net gains recognized in the 

income statement related to derivatives not designated as 
hedging instruments. 

(in millions)

Net gains (losses) recognized on free-standing derivatives (economic hedges): 

Interest rate contracts 

Recognized in noninterest income: 

Mortgage banking (1) 
Other (2) 

Equity contracts (3)

Foreign exchange contracts (2)

Credit contracts (2)

Subtotal

Year ended December 31, 

 2013 

2012 

2011 

$

 1,412 
119 

 (317)

 24 

 (6)

 (1,882)
2 

 4 

 (53)

 (15)

 246 
 (157) 

 (5) 

 70 

 (18) 

 1,232 

 (1,944)

 136 

Net gains (losses) recognized on customer accommodation, trading and other free-standing derivatives: 

Interest rate contracts 

Recognized in noninterest income: 

Mortgage banking (4)

Other (5) 

Commodity contracts (5)

Equity contracts (5)

Foreign exchange contracts (5)

Credit contracts (5)

Other (5)

Subtotal

 (561) 

7,222

 3,594 

743 

 324 

589 

 (14)

 (622)

 (234)

 746 

 (53)

 -

501 

 (54)

-

298 

 124 

 769 

698 

 (200) 

 (5) 

 577 

8,010

 5,278 

Net gains recognized related to derivatives not designated as hedging instruments 

$

 1,809 

6,066

 5,414 

(1)  Predominantly mortgage banking noninterest income including gains (losses) on the derivatives used as economic hedges of MSRs measured at fair value, interest rate lock 

commitments and mortgages held for sale. 

(2)  Predominantly included in other noninterest income. 
(3)  Predominantly included in net gains (losses) from equity investments. 
(4)  Predominantly mortgage banking noninterest income including gains (losses) on interest rate lock commitments. 
(5)  Predominantly included in net gains from trading activities in noninterest income. 

212 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
  
  
  
  
 
 
  
  
 
 
  
 
 
  
  
  
 
 
 
  
  
 
 
  
 
 
 
  
  
  
 
 
 
  
  
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  
  
  
  
 
  
 
 
 
 
 
  
  
  
 
 
  
  
 
 
  
 
 
  
  
  
 
  
 
 
 
  
  
  
  
 
  
 
 
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  
 
  
  
  
  
 
  
 
  
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Credit Derivatives 
We use credit derivatives primarily to assist customers with their 
risk management objectives. We may also use credit derivatives 
in structured product transactions or liquidity agreements 
written to special purpose vehicles. The maximum exposure of 
sold credit derivatives is managed through posted collateral, 
purchased credit derivatives and similar products in order to 
achieve our desired credit risk profile. This credit risk 
management provides an ability to recover a significant portion 
of any amounts that would be paid under the sold credit 
derivatives. We would be required to perform under the noted 

credit derivatives in the event of default by the referenced 
obligors. Events of default include events such as bankruptcy, 
capital restructuring or lack of principal and/or interest 
payment. In certain cases, other triggers may exist, such as the 
credit downgrade of the referenced obligors or the inability of 
the special purpose vehicle for which we have provided liquidity 
to obtain funding. 

The following table provides details of sold and purchased 

credit derivatives. 

(in millions) 

December 31, 2013 

Credit default swaps on: 

Corporate bonds 

Structured products

Credit protection on: 

Default swap index

Commercial mortgage- 

backed securities index

Asset-backed securities index

Other

  Protection 
sold -

non-

Fair value 

Protection 

investment 

Notional amount

Protection
purchased 

Net 

with 
identical 

protection 
sold 

Other 
protection 

Range of 

liability 

sold (A)  

grade 

underlyings (B) 

(A) - (B) 

purchased 

maturities 

$ 

48 

 10,947 

 1,091 

 1,553 

 5,237 

 1,245 

 6,493 

 4,454 

894 

659 

 5,557  2014-2021 
389  2016-2052 

-

 3,270 

388 

 2,471 

799 

898  2014-2018 

344 

 48

 1 

 1,106 

 1,106 

 55

 55

 2,570 

 2,570 

535 

1

 3 

571 

 54

 2,567 

535  2049-2052 

 87  2045-2046 
 5,451  2014-2025 

Total credit derivatives 

$ 

 1,532 

 19,501 

 10,601 

 10,397 

 9,104 

 12,917 

December 31, 2012 

Credit default swaps on: 

Corporate bonds 

Structured products

Credit protection on: 

Default swap index 

Commercial mortgage-backed securities index 

Asset-backed securities index 

Other

$ 

240 

 15,845

1,787

 2,433

4 

531 

57 

4 

3,520 

1,249 

64 

3,344

 8,448 

2,039 

348 

861 

64

 3,344 

9,636 

948 

3,444 

790 

6 

106 

6,209 

1,485 

7,701 

2013-2021 

393 

2016-2056 

76 

459 

58 

616 

524 

2013-2017 

2049-2052 

92 

2037-2046 

3,238 

4,655 

2013-2056 

Total credit derivatives 

$ 

2,623

 26,455

15,104

14,930

11,525

13,981 

Protection sold represents the estimated maximum exposure 

to loss that would be incurred under an assumed hypothetical 
circumstance, where the value of our interests and any 
associated collateral declines to zero, without any consideration 
of recovery or offset from any economic hedges. We believe this 
hypothetical circumstance to be an extremely remote possibility 
and accordingly, this required disclosure is not an indication of 
expected loss. The amounts under non-investment grade 
represent the notional amounts of those credit derivatives on 
which we have a higher risk of being required to perform under 
the terms of the credit derivative and are a function of the 
underlying assets. 

We consider the risk of performance to be high if the 
underlying assets under the credit derivative have an external 
rating that is below investment grade or an internal credit 
default grade that is equivalent thereto. We believe the net 
protection sold, which is representative of the net notional 
amount of protection sold and purchased with identical 
underlyings, in combination with other protection purchased, is 
more representative of our exposure to loss than either non-
investment grade or protection sold. Other protection purchased 
represents additional protection, which may offset the exposure 
to loss for protection sold, that was not purchased with an 
identical underlying of the protection sold. 

213 

 
Note 16:  Derivatives (continued) 

Credit-Risk Contingent Features 
Certain of our derivative contracts contain provisions whereby if 
the credit rating of our debt were to be downgraded by certain 
major credit rating agencies, the counterparty could demand 
additional collateral or require termination or replacement of 
derivative instruments in a net liability position. The aggregate 
fair value of all derivative instruments with such credit-risk-
related contingent features that are in a net liability position was 
$14.3 billion at December 31, 2013, and $16.2 billion at 
December 31, 2012, respectively, for which we posted $12.2 
billion and $14.3 billion, respectively, in collateral in the normal 
course of business. If the credit rating of our debt had been 
downgraded below investment grade, which is the credit-risk-
related contingent feature that if triggered requires the 
maximum amount of collateral to be posted, on December 31, 
2013, or December 31, 2012, we would have been required to 
post additional collateral of $2.5 billion or $1.9 billion, 
respectively, or potentially settle the contract in an amount equal 
to its fair value. 

Counterparty Credit Risk 
By using derivatives, we are exposed to counterparty credit risk 
if counterparties to the derivative contracts do not perform as 
expected. If a counterparty fails to perform, our counterparty 
credit risk is equal to the amount reported as a derivative asset 
on our balance sheet. The amounts reported as a derivative asset 
are derivative contracts in a gain position, and to the extent 
subject to legally enforceable master netting arrangements, net 
of derivatives in a loss position with the same counterparty and 
cash collateral received. We minimize counterparty credit risk 
through credit approvals, limits, monitoring procedures, 
executing master netting arrangements and obtaining collateral, 
where appropriate. To the extent the master netting 
arrangements and other criteria meet the applicable 
requirements, including determining the legal enforceability of 
the arrangement, it is our policy to present derivative balances 
and related cash collateral amounts net on the balance sheet. We 
incorporate credit valuation adjustments (CVA) to reflect 
counterparty credit risk in determining the fair value of our 
derivatives. Such adjustments, which consider the effects of 
enforceable master netting agreements and collateral 
arrangements, reflect market-based views of the credit quality of 
each counterparty. Our CVA calculation is determined based on 
observed credit spreads in the credit default swap market and 
indices indicative of the credit quality of the counterparties to 
our derivatives. 

214 

Note 17:  Fair Values of Assets and Liabilities 

We use fair value measurements to record fair value adjustments 
to certain assets and liabilities and to determine fair value 
disclosures. Assets and liabilities recorded at fair value on a 
recurring basis are presented in the recurring table in this Note. 
From time to time, we may be required to record at fair value 
other assets on a nonrecurring basis, such as certain residential 
and commercial MHFS, certain LHFS, loans held for investment 
and certain other assets. These nonrecurring fair value 
adjustments typically involve application of lower-of-cost-or-
market accounting or write-downs of individual assets. 

Following are discussion of the fair value hierarchy and the 
valuation methodologies used for assets and liabilities recorded 
at fair value on a recurring or nonrecurring basis and for 
estimating fair value for financial instruments not recorded at 
fair value. 

Fair Value Hierarchy 
We group our assets and liabilities measured at fair value in 
three levels based on the markets in which the assets and 
liabilities are traded and the reliability of the assumptions used 
to determine fair value. These levels are: 
x

Level 1 – Valuation is based upon quoted prices for identical 
instruments traded in active markets. 
Level 2 – Valuation is based upon quoted prices for similar 
instruments in active markets, quoted prices for identical or 
similar instruments in markets that are not active, and 
model-based valuation techniques for which all significant 
assumptions are observable in the market.  
Level 3 – Valuation is generated from techniques that use 
significant assumptions not observable in the market. These 
unobservable assumptions reflect estimates of assumptions 
that market participants would use in pricing the asset or 
liability. Valuation techniques include use of option pricing 
models, discounted cash flow models and similar 
techniques. 

x

x

In the determination of the classification of financial 

instruments in Level 2 or Level 3 of the fair value hierarchy, we 
consider all available information, including observable market 
data, indications of market liquidity and orderliness, and our 
understanding of the valuation techniques and significant inputs 
used. Based upon the specific facts and circumstances of each 
instrument or instrument category, we make judgments 
regarding the significance of the Level 3 inputs to the 
instruments' fair value measurement in its entirety. If Level 3 
inputs are considered significant, the instrument is classified as 
Level 3. 

Assets 
SHORT-TERM FINANCIAL ASSETS  Short-term financial assets 
include cash and due from banks, federal funds sold and 
securities purchased under resale agreements and due from 
customers on acceptances. These assets are carried at historical 
cost. The carrying amount is a reasonable estimate of fair value 
because of the relatively short time between the origination of 
the instrument and its expected realization. 

TRADING ASSETS (EXCLUDING DERIVATIVES) AND 
INVESTMENT SECURITIES  Trading assets and available-for-
sale securities are recorded at fair value on a recurring basis. 
Other investment securities classified as held-to-maturity are 
subject to impairment and fair value measurement in the event 
fair value declines below amortized cost and we do not expect to 
recover the entire amortized cost basis of the debt security. Fair 
value measurement is based upon various sources of market 
pricing. We use quoted prices in active markets, where available, 
and classify such instruments within Level 1 of the fair value 
hierarchy. Examples include exchange-traded equity securities 
and some highly liquid government securities, such as U.S. 
Treasuries. When instruments are traded in secondary markets 
and quoted market prices do not exist for such securities, we 
generally rely on internal valuation techniques or on prices 
obtained from third-party pricing services or brokers 
(collectively, vendors) or combination thereof, and accordingly, 
we classify these instruments as Level 2 or 3. 

Trading securities are mostly valued using internal trader 
prices that are subject to price verification procedures performed 
by separate internal personnel. The majority of fair values 
derived using internal valuation techniques are verified against 
multiple pricing sources, including prices obtained from third-
party vendors. Vendors compile prices from various sources and 
often apply matrix pricing for similar securities when no price is 
observable. We review pricing methodologies provided by the 
vendors in order to determine if observable market information 
is being used versus unobservable inputs. When evaluating the 
appropriateness of an internal trader price compared with 
vendor prices, considerations include the range and quality of 
vendor prices. Vendor prices are used to ensure the 
reasonableness of a trader price; however valuing financial 
instruments involves judgments acquired from knowledge of a 
particular market. If a trader asserts that a vendor price is not 
reflective of market value, justification for using the trader price, 
including recent sales activity where possible, must be provided 
to and approved by the appropriate levels of management. 

Similarly, while investment securities traded in secondary 
markets are typically valued using unadjusted vendor prices or 
vendor prices adjusted by weighting them with internal 
discounted cash flow techniques, these prices are reviewed and, 
if deemed inappropriate by a trader who has the most knowledge 
of a particular market, can be adjusted. Securities measured with 
these internal valuation techniques are generally classified as 
Level 2 of the hierarchy and often involve using quoted market 
prices for similar securities, pricing models, discounted cash 
flow analyses using significant inputs observable in the market 
where available or a combination of multiple valuation 
techniques. Examples include certain residential and 
commercial MBS, municipal bonds, U.S. government and agency 
MBS, and corporate debt securities. 

Security fair value measurements using significant inputs 
that are unobservable in the market due to limited activity or a 
less liquid market are classified as Level 3 in the fair value 
hierarchy. Such measurements include securities valued using 
internal models or a combination of multiple valuation 

215 

Note 17:  Fair Values of Assets and Liabilities (continued) 

techniques, such as weighting of internal models and vendor or 
broker pricing, where the unobservable inputs are significant to 
the overall fair value measurement. Securities classified as Level 
3 include certain residential and commercial MBS, other asset-
backed securities, CDOs and certain CLOs, and certain residual 
and retained interests in residential mortgage loan 
securitizations. We value CDOs using the prices of similar 
instruments, the pricing of completed or pending third party 
transactions or the pricing of the underlying collateral within the 
CDO. Where vendor or broker prices are not readily available, 
we use management's best estimate. 

MORTGAGES HELD FOR SALE (MHFS)  We carry substantially 
all of our residential MHFS portfolio at fair value. Fair value is 
based on quoted market prices, where available, or the prices for 
other mortgage whole loans with similar characteristics. As 
necessary, these prices are adjusted for typical securitization 
activities, including servicing value, portfolio composition, 
market conditions and liquidity. Most of our MHFS are classified 
as Level 2. For the portion where market pricing data is not 
available, we use a discounted cash flow model to estimate fair 
value and, accordingly, classify as Level 3. 

LOANS HELD FOR SALE (LHFS)  LHFS are carried at the lower 
of cost or market value, or at fair value. The fair value of LHFS is 
based on what secondary markets are currently offering for loans 
with similar characteristics. As such, we classify those loans 
subjected to nonrecurring fair value adjustments as Level 2. 

LOANS  For information on how we report the carrying value of 
loans, including PCI loans, see Note 1. Although most loans are 
not recorded at fair value on a recurring basis, reverse mortgages 
are recorded at fair value on a recurring basis. In addition, we 
record nonrecurring fair value adjustments to loans to reflect 
partial write-downs that are based on the observable market 
price of the loan or current appraised value of the collateral. 

We provide fair value estimates in this disclosure for loans 
that are not recorded at fair value on a recurring or nonrecurring 
basis. Those estimates differentiate loans based on their 
financial characteristics, such as product classification, loan 
category, pricing features and remaining maturity. Prepayment 
and credit loss estimates are evaluated by product and loan rate. 

The fair value of commercial loans is calculated by 
discounting contractual cash flows, adjusted for credit loss 
estimates, using discount rates that are appropriate for loans 
with similar characteristics and remaining maturity. 
For real estate 1-4 family first and junior lien mortgages, we 
calculate fair value by discounting contractual cash flows, 
adjusted for prepayment and credit loss estimates, using 
discount rates based on current industry pricing (where readily 
available) or our own estimate of an appropriate discount rate 
for loans of similar size, type, remaining maturity and repricing 
characteristics. 

The carrying value of credit card loans, which is adjusted for 
estimates of credit losses inherent in the portfolio at the balance 
sheet date, is reported as a reasonable estimate of fair value. For 
all other consumer loans, the fair value is generally calculated by 
discounting the contractual cash flows, adjusted for prepayment 

216 

and credit loss estimates, based on the current rates we offer for 
loans with similar characteristics. 

Loan commitments, standby letters of credit and commercial 
and similar letters of credit generate ongoing fees at our current 
pricing levels, which are recognized over the term of the 
commitment period. In situations where the credit quality of the 
counterparty to a commitment has declined, we record an 
allowance. A reasonable estimate of the fair value of these 
instruments is the carrying value of deferred fees plus the related 
allowance. Certain letters of credit that are hedged with 
derivative instruments are carried at fair value in trading assets 
or liabilities. For those letters of credit, fair value is calculated 
based on readily quotable credit default spreads using a market 
risk credit default swap model. 

DERIVATIVES  Quoted market prices are available and used for 
our exchange-traded derivatives, such as certain interest rate 
futures and option contracts, which we classify as Level 1. 
However, substantially all of our derivatives are traded in over-
the-counter (OTC) markets where quoted market prices are not 
always readily available. Therefore we value most OTC 
derivatives using internal valuation techniques. Valuation 
techniques and inputs to internally-developed models depend on 
the type of derivative and nature of the underlying rate, price or 
index upon which the derivative's value is based. Key inputs can 
include yield curves, credit curves, foreign-exchange rates, 
prepayment rates, volatility measurements and correlation of 
such inputs. Where model inputs can be observed in a liquid 
market and the model does not require significant judgment, 
such derivatives are typically classified as Level 2 of the fair 
value hierarchy. Examples of derivatives classified as Level 2 
include generic interest rate swaps, foreign currency swaps, 
commodity swaps, and certain option and forward contracts. 
When instruments are traded in less liquid markets and 
significant inputs are unobservable, such derivatives are 
classified as Level 3. Examples of derivatives classified as Level 3 
include complex and highly structured derivatives, certain credit 
default swaps, interest rate lock commitments written for our 
residential mortgage loans that we intend to sell and long dated 
equity options where volatility is not observable. Additionally, 
significant judgments are required when classifying financial 
instruments within the fair value hierarchy, particularly between 
Level 2 and 3, as is the case for certain derivatives. 

MORTGAGE SERVICING RIGHTS (MSRs) AND CERTAIN 
OTHER INTERESTS HELD IN SECURITIZATIONS  MSRs and 
certain other interests held in securitizations (e.g., interest-only 
strips) do not trade in an active market with readily observable 
prices. Accordingly, we determine the fair value of MSRs using a 
valuation model that calculates the present value of estimated 
future net servicing income cash flows. The model incorporates 
assumptions that market participants use in estimating future 
net servicing income cash flows, including estimates of 
prepayment speeds (including housing price volatility), discount 
rates, default rates, cost to service (including delinquency and 
foreclosure costs), escrow account earnings, contractual 
servicing fee income, ancillary income and late fees. Commercial 
MSRs are carried at lower of cost or market value, and therefore 

can be subject to fair value measurements on a nonrecurring 
basis. Changes in the fair value of MSRs occur primarily due to 
the collection/realization of expected cash flows, as well as 
changes in valuation inputs and assumptions. For other interests 
held in securitizations (such as interest-only strips), we use a 
valuation model that calculates the present value of estimated 
future cash flows. The model incorporates our own estimates of 
assumptions market participants use in determining the fair 
value, including estimates of prepayment speeds, discount rates, 
defaults and contractual fee income. Interest-only strips are 
recorded as trading assets. Our valuation approach is validated 
by our internal valuation model validation group. Fair value 
measurements of our MSRs and interest-only strips use 
significant unobservable inputs and, accordingly, we classify 
them as Level 3. 

SHORT-TERM FINANCIAL LIABILITIES  Short-term financial 
liabilities are carried at historical cost and include federal funds 
purchased and securities sold under repurchase agreements, 
commercial paper and other short-term borrowings. The 
carrying amount is a reasonable estimate of fair value because of 
the relatively short time between the origination of the 
instrument and its expected realization. 

OTHER LIABILITIES  Other liabilities recorded at fair value on 
a recurring basis, excluding derivative liabilities (see the 
“Derivatives” section for derivative liabilities), includes primarily 
short sale liabilities. Short sale liabilities are predominantly 
classified as either Level 1 or Level 2, generally dependent upon 
whether the underlying securities have readily obtainable quoted 
prices in active exchange markets. 

FORECLOSED ASSETS  Foreclosed assets are carried at net 
realizable value, which represents fair value less costs to sell. 
Fair value is generally based upon independent market prices or 
appraised values of the collateral and, accordingly, we classify 
foreclosed assets as Level 2. 

NONMARKETABLE EQUITY INVESTMENTS  We have elected 
the fair value option for certain nonmarketable equity 
investments. The remaining nonmarketable equity investments 
are generally recorded under the cost or equity method of 
accounting. There are generally restrictions on the sale and/or 
liquidation of these investments, including federal bank stock. 
Federal bank stock carrying value approximates fair value. We 
use facts and circumstances available to estimate the fair value of 
our nonmarketable equity investments. We typically consider 
our access to and need for capital (including recent or projected 
financing activity), qualitative assessments of the viability of the 
investee, evaluation of the financial statements of the investee 
and prospects for its future. Public equity investments are valued 
using quoted market prices and discounts are only applied when 
there are trading restrictions that are an attribute of the 
investment. We estimate the fair value of investments in non-
public securities using metrics such as security prices of 
comparable public companies, acquisition prices for similar 
companies and original investment purchase price multiples, 
while also incorporating a portfolio company's financial 
performance and specific factors. For investments in private 
equity funds, we use the NAV provided by the fund sponsor as an 
appropriate measure of fair value. In some cases, such NAVs 
require adjustments based on certain unobservable inputs. 

Liabilities 
DEPOSIT LIABILITIES  Deposit liabilities are carried at 
historical cost. The fair value of deposits with no stated maturity, 
such as noninterest-bearing demand deposits, interest-bearing 
checking, and market rate and other savings, is equal to the 
amount payable on demand at the measurement date. The fair 
value of other time deposits is calculated based on the 
discounted value of contractual cash flows. The discount rate is 
estimated using the rates currently offered for like wholesale 
deposits with similar remaining maturities. 

LONG-TERM DEBT  Long-term debt is generally carried at 
amortized cost. For disclosure, we are required to estimate the 
fair value of long-term debt. Generally, the discounted cash flow 
method is used to estimate the fair value of our long-term debt. 
Contractual cash flows are discounted using rates currently 
offered for new notes with similar remaining maturities and, as 
such, these discount rates include our current spread levels.  

Level 3 Asset and Liability Valuation Processes 
We generally determine fair value of our Level 3 assets and 
liabilities by using internally developed models and, to a lesser 
extent, prices obtained from third-party pricing services or 
brokers (collectively, vendors). Our valuation processes vary 
depending on which approach is utilized. 

INTERNAL MODEL VALUATIONS  Our internally developed 
models primarily consist of discounted cash flow techniques. Use 
of such techniques requires determining relevant inputs, some of 
which are unobservable. Unobservable inputs are generally 
derived from historic performance of similar assets or 
determined from previous market trades in similar instruments. 
These unobservable inputs usually consist of discount rates, 
default rates, loss severity upon default, volatilities, correlations 
and prepayment rates, which are inherent within our Level 3 
instruments. Such inputs can be correlated to similar portfolios 
with known historic experience or recent trades where particular 
unobservable inputs may be implied; but due to the nature of 
various inputs being reflected within a particular trade, the value 
of each input is considered unobservable. We attempt to 
correlate each unobservable input to historic experience and 
other third party data where available. 

Internal valuation models are subject to review prescribed 

within our model risk management policies and procedures, 
which include model validation. The purpose of model validation 
includes ensuring the model is appropriate for its intended use 
and the appropriate controls exist to help mitigate risk of invalid 
valuations. Model validation assesses the adequacy and 
appropriateness of the model, including reviewing its key 
components, such as inputs, processing components, logic or 
theory, output results and supporting model documentation. 
Validation also includes ensuring significant unobservable 
model inputs are appropriate given observable market 

217 

Note 17:  Fair Values of Assets and Liabilities (continued) 

VENDOR-DEVELOPED VALUATIONS  In certain limited 
circumstances we obtain pricing from third party vendors for the 
value of our Level 3 assets or liabilities. We have processes in 
place to approve such vendors to ensure information obtained 
and valuation techniques used are appropriate. Once these 
vendors are approved to provide pricing information, we 
monitor and review the results to ensure the fair values are 
reasonable and in line with market experience in similar asset 
classes. While the input amounts used by the pricing vendor in 
determining fair value are not provided, and therefore 
unavailable for our review, we do perform one or more of the 
following procedures to validate the prices received: 
•	 
•	 
•	 

comparison to other pricing vendors (if available); 
variance analysis of prices; 
corroboration of pricing by reference to other independent 
market data, such as market transactions and relevant 
benchmark indices; 
review of pricing by Company personnel familiar with 
market liquidity and other market-related conditions; and 
investigation of prices on a specific instrument-by-
instrument basis. 

•	 

•	 

Fair Value Measurements from Brokers or Third 
Party Pricing Services 
For certain assets and liabilities, we obtain fair value 
measurements from brokers or third party pricing services and 
record the unadjusted fair value in our financial statements. The 
detail by level is shown in the table below. Fair value 
measurements obtained from brokers or third party pricing 
services that we have adjusted to determine the fair value 
recorded in our financial statements are not included in the 
following table. 

transactions or other market data within the same or similar 
asset classes. This ensures modeled approaches are appropriate 
given similar product valuation techniques and are in line with 
their intended purpose. 

We have ongoing monitoring procedures in place for our 
Level 3 assets and liabilities that use such internal valuation 
models. These procedures, which are designed to provide 
reasonable assurance that models continue to perform as 
expected after approved, include: 
• 

ongoing analysis and benchmarking to market transactions 
and other independent market data (including pricing 
vendors, if available); 
back-testing of modeled fair values to actual realized 
transactions; and 
review of modeled valuation results against expectations, 
including review of significant or unusual value fluctuations. 

•

•

We update model inputs and methodologies periodically to 
reflect these monitoring procedures. Additionally, procedures 
and controls are in place to ensure existing models are subject to 
periodic reviews, and we perform full model revalidations as 
necessary. 

All internal valuation models are subject to ongoing review 
by business-unit-level management, and all models are subject 
to additional oversight by a corporate-level risk management 
department. Corporate oversight responsibilities include 
evaluating adequacy of business unit risk management 
programs, maintaining company-wide model validation policies 
and standards and reporting the results of these activities to 
management and our Corporate Model Risk Committee (CMoR). 
The CMoR consists of senior executive management and reports 
on top model risk issues to the Company’s Risk Committee of the 
Board. 

218 

(in millions) 

Level 1 

Level 2 

Level 3 

Level 1 

Level 2 

Level 3 

Brokers 

Third party pricing services  

December 31, 2013 
Trading assets (excluding derivatives) 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies

Securities of U.S. states and political subdivisions
Mortgage-backed securities

Other debt securities (1)

Total debt securities

Total marketable equity securities

Total available-for-sale securities

Derivatives (trading and other assets)

Derivatives (liabilities)
Other liabilities

December 31, 2012 
Trading assets (excluding derivatives) 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies

Securities of U.S. states and political subdivisions 

Mortgage-backed securities

Other debt securities (1)

Total debt securities

Total marketable equity securities

Total available-for-sale securities

Derivatives (trading and other assets)

Derivatives (liabilities) 

Other liabilities

$ 

$ 

-

-

 -
-

-

-

-

-

 -

 -
 -

-

-

-

-

-

-

-

-

 -

-

 -

122 

1 

 1,804 

652 

-

-
621 

 1,537 

 2,158 

-

 2,158 

5 

 (12)
 (115)

406 

-

-
138 

-

-
-

722 

722 

-

722 

-

 -
 -

 8 

-

-
4 

1,516

12,465

1,654

12,469

 3 

-

557 

 5,723 

-
-

-

 39,257 
 148,074 

 44,681 

557 

 237,735 

-

630 

557 

 238,365 

-

-
-

417 

 (418)
 (36)

 1,314

1,016

 915 

-

-

-

915 

29 

 6,231

35,036 

121,703

 28,314

191,284

 774 

3 

-

63 
180 

746 

989 

-

989 

 3 

 -
 -

-

-

-
292 

149 

441 

-

1,657

 12,469

 944 

192,058

 441 

8 

 (26)

 (121)

-

 -

 -

-

-

-

602 

 (634) 

 (104) 

-

-

-

(1)  Includes corporate debt securities, collateralized loan and other debt obligations, asset-backed securities, and other debt securities. 

219 

Note 17:  Fair Values of Assets and Liabilities (continued) 

Assets and Liabilities Recorded at Fair Value on a 
Recurring Basis 

The following two tables present the balances of assets and 
liabilities recorded at fair value on a recurring basis. 

$ 

$ 

$ 

(in millions) 

December 31, 2013 
Trading assets (excluding derivatives) 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions
Collateralized loan and other debt obligations (1)
Corporate debt securities
Mortgage-backed securities
Asset-backed securities
Equity securities

Total trading securities(2)

Other trading assets

Total trading assets (excluding derivatives)

Securities of U.S. Treasury and federal agencies
Securities of U.S. states and political subdivisions
Mortgage-backed securities: 

Federal agencies
Residential 
Commercial

Total mortgage-backed securities

Corporate debt securities
Collateralized loan and other debt obligations(4)
Asset-backed securities: 
Auto loans and leases
Home equity loans 
Other asset-backed securities

Total asset-backed securities

Other debt securities

Total debt securities

Marketable equity securities: 

Perpetual preferred securities (5)
Other marketable equity securities

Total marketable equity securities

Total available-for-sale securities

Mortgages held for sale
Loans held for sale
Loans 
Mortgage servicing rights (residential)
Derivative assets: 

Interest rate contracts
Commodity contracts 
Equity contracts 
Foreign exchange contracts
Credit contracts 
Other derivative contracts 

Netting 

Total derivative assets (7)

Other assets

Total assets recorded at fair value 

Derivative liabilities: 

Interest rate contracts 
Commodity contracts 
Equity contracts 
Foreign exchange contracts 
Credit contracts 
Other derivative contracts 

Netting 

Total derivative liabilities (7)

Short sale liabilities: 

Securities of U.S. Treasury and federal agencies
Securities of U.S. states and political subdivisions
Corporate debt securities
Equity securities
Other securities

Total short sale liabilities
Other liabilities (excluding derivatives)

Total liabilities recorded at fair value 

$ 

Level 1 

Level 2 

Level 3 

Netting 

Total 

 8,301 
 -
 -
 -
 -
 -
 5,908 

 14,209 

 2,694 

 16,903 

 557 
 -

 -
-
 -

 -

 113 
 -

 -
-
 -

 -

 -

 3,669 
 2,043 
212 
 7,052 
 14,608 
487 
87 

 28,158 

 2,487 

 30,645 

 5,723 
 39,322 

 117,591 
 12,389 
 18,609 

 148,589 

 20,833 
 18,739 

21 
843 
 6,577 

 7,441 

 39

 670 

 240,686 

 508 
 1,511 

 2,019 

 2,689 

-
 -
-
-

 36 
-
 1,522 
 44 
-
-

-
 1,602 

628 
9 

637 

 241,323 

 11,505 
1
272 
-

 55,466 
 2,667 
 4,221 
 4,789 
782 
-

-
 67,925 

 -
 21,194 

-
 351,671 

 (26)
-
 (449)
(75) 
-
-
-
 (550)

 (4,311)
 -
 -
 (1,788)
 -
 (6,099)

 -
 (6,649)

 (56,128)
 (2,587)
 (5,218)
(4,432) 
 (806)
-
-
 (69,171)

 (2,063)
(24)
 (4,683)
 (48)
 (95)
 (6,913)

-
 (76,084)

-
39 
541 
53 
1 
122 
13 

769 

54 

823 

-
 3,214 (3) 

-
64 
138 

202 

281 
 1,420 (3) 

492 (3) 
-
 1,657 (3) 

 2,149 
 -

 7,266 

729 (3) 
-

729 

 7,995 

 2,374 
 -
 5,723 
 15,580 

344 
6 
 2,081 
10 
719 
 13

-
 3,173 

 1,503 

 37,171 

 (384)
 (16)
 (2,127)
(1)
 (1,094)
 (16)

-
 (3,638)

 -
 -
 -
 -
 -
 -
 (39)
 (3,677)

-
-
-
-
-
-
-

-

-

-

-
-

-
-
-

-

-
-

-
-
-

-

-

-

-
-

-

-

-
-
-
-

-
-
-
-
-
 -

 11,970 
 2,082 
753 
 7,105 
 14,609 
609 
 6,008 

 43,136 

 5,235 

 48,371 

 6,280 
 42,536 

 117,591 
 12,453 
 18,747 

 148,791 

 21,227 
 20,159 

513 
843 
 8,234 

 9,590 

 39 

 248,622 

 1,865 
 1,520 

 3,385 

 252,007 

 13,879 
1 
 5,995 
 15,580 

 55,846 
 2,673 
 7,824 
 4,843 
 1,501 
 13 

 (56,894) (6) 

(56,894) 

 (56,894)

-
 (56,894)

 -
 -
 -
 -
 -
 -
 63,739  (6) 
 63,739 

-
-
-
-
-
-
 -
 63,739 

 15,806 

 1,503 

 353,142 

 (56,538) 
 (2,603) 
 (7,794) 
(4,508) 
 (1,900) 
 (16) 
63,739 
 (9,620) 

 (6,374) 
(24) 
 (4,683) 
 (1,836)
 (95)
 (13,012)
 (39)
 (22,671)
 

(1)  Includes collateralized debt obligations of $2 million. 
(2)  Net gains from trading activities recognized in the income statement for the year ended December 31, 2013 include $(29) million in net unrealized losses on trading 

securities held at December 31, 2013. 

(3)  Balances consist of securities that are mostly investment grade based on ratings received from the ratings agencies or internal credit grades categorized as investment grade 

if external ratings are not available. The securities are classified as Level 3 due to limited market activity. 

(4)  Includes collateralized debt obligations of $693 million. 
(5)  Perpetual preferred securities include ARS and corporate preferred securities. See Note 8 for additional information. 
(6)  Represents balance sheet netting of derivative asset and liability balances and related cash collateral. See Note 16 for additional information. 
(7)  Derivative assets and derivative liabilities include contracts qualifying for hedge accounting, economic hedges, and derivatives included in trading assets and trading 

liabilities, respectively. 

(continued on following page) 

220 

(continued from previous page) 

(in millions)

December 31, 2012 
Trading assets (excluding derivatives) 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions
Collateralized loan and other debt obligations (1)
Corporate debt securities
Mortgage-backed securities
Asset-backed securities
Equity securities

Total trading securities(2)

Other trading assets

Total trading assets (excluding derivatives)

Securities of U.S. Treasury and federal agencies
Securities of U.S. states and political subdivisions
Mortgage-backed securities: 

Federal agencies
Residential 
Commercial 

Total mortgage-backed securities

Corporate debt securities
Collateralized loan and other debt obligations (4)
Asset-backed securities: 
Auto loans and leases
Home equity loans
Other asset-backed securities

Total asset-backed securities

Other debt securities

Total debt securities

Marketable equity securities: 

Perpetual preferred securities (5)
Other marketable equity securities

Total marketable equity securities

Total available-for-sale securities

Mortgages held for sale
Loans held for sale
Loans 
Mortgage servicing rights (residential)
Derivative assets: 

Interest rate contracts
Commodity contracts 
Equity contracts
Foreign exchange contracts
Credit contracts
Other derivative contracts

Netting

Total derivative assets (7)

Other assets

Total assets recorded at fair value 

Derivative liabilities: 

Interest rate contracts 
Commodity contracts 
Equity contracts
Foreign exchange contracts
Credit contracts
Other derivative contracts

Netting

$ 

$ 

$ 

Level 1 

Level 2  

Level 3  

Netting 

Total  

 5,104 
 -
 -
 -
 -
 -
 3,481 

 8,585 

 2,150 

 10,735

 915 
 -

 -
-
-

 -

 125 
 -

 -
 -
 -

 -

 -

 3,774 
 1,587 
-
 6,664 
 13,380
722 
356 

 26,483

887 

 27,370

 6,231 
 35,045

 97,285
 15,837
 19,765

 132,887

 20,934
-

7 
867 
 7,828 

 8,702 

930 

-
46 
742 
52 
 6 
138 
3 

 987 

76 

 1,063 

-
 3,631 (3) 

 -
 94 
 203 

 297 

 274 
 13,188 (3)  

 5,921 (3)  
51 
 3,283 (3)  

 9,255 

-

 1,040 

 204,729

 26,645

 629 
 554 

 1,183 

 2,223 

 -
 -
-
-

 16 
-
 432 
 19 
 -
 -

 -

 467 

 136 

753 
55 

808 

 205,537

 39,055
6 
185 
-

 70,277
 3,386
 2,747 
 5,481 
 1,160 
-

-

 83,051

123 

 794 (3)  
-

794 

 27,439

 3,250 
-
 6,021 
 11,538

 1,058 
 70
604 
24 
650 
-

-

 2,406 

162 

-
-
-
-
-
-
-

-

-

-

-
-

-
-
-

-

-
-

-
-
-

-

-

 -

-
-

-

 -

-
-
-
 -

-
 -
-
-
-
-

(62,108) (6) 

 (62,108)

-

 8,878 
 1,633 
742 
 6,716 
 13,386 
860 
 3,840 

 36,055 

 3,113 

 39,168 

 7,146 
 38,676 

 97,285 
 15,931 
 19,968 

 133,184 

 21,333 
 13,188 

 5,928 
918 
 11,111 

 17,957 

930 

 232,414 

 2,176 
609 

 2,785 

 235,199 

 42,305 
6 
 6,206 
 11,538 

 71,351 
 3,456 
 3,783 
 5,524 
 1,810 
-

(62,108) 

 23,816 

421 

 13,561

 355,327

 51,879

 (62,108)

 358,659 

(52) 
-
 (199)
 (23)
 -
 -

 -

(68,244) 
 (3,541)
 (3,239)
 (3,553)
 (1,152)
-

-

(399)
 (49)
 (726)
 (3)
 (1,800)
(78)

-

 -
 -
 -
 -
 -
 -

71,116  (6)  

(68,695) 
 (3,590) 
 (4,164) 
 (3,579) 
 (2,952) 
(78) 

71,116 

(11,942) 

 (5,100) 
(9) 
 (3,941) 
 (1,268) 
(47) 

 (10,365) 

(83) 

Total derivative liabilities (7) 

(274) 

(79,729) 

(3,055)

 71,116 

Short sale liabilities: 

Securities of U.S. Treasury and federal agencies
Securities of U.S. states and political subdivisions
Corporate debt securities
Equity securities
Other securities

Total short sale liabilities

Other liabilities (excluding derivatives)

 (4,225)
 -
 -
 (1,233)
 -

 (5,458)

 -

 (875)
(9) 
 (3,941)
 (35)
(47)

 (4,907)

(34)

 -
-
 -
 -
 -

 -

 (49)

-
-
-
-
-

-

 -

Total liabilities recorded at fair value 

$ 

 (5,732)

 (84,670)

 (3,104)

 71,116

 (22,390) 

(1)  Includes collateralized debt obligations of $21 million. 
(2)  Net gains from trading activities recognized in the income statement for the year ended December 31, 2012 include $305 million in net unrealized gains on trading securities 

held at December 31, 2012. 

(3)  Balances consist of securities that are predominantly investment grade based on ratings received from the ratings agencies or internal credit grades categorized as 

investment grade if external ratings are not available. The securities are classified as Level 3 due to limited market activity. 

(4)  Includes collateralized debt obligations of $644 million. 
(5)  Perpetual preferred securities include ARS and corporate preferred securities. See Note 8 for additional information. 
(6)  Represents balance sheet netting of derivative asset and liability balances and related cash collateral. See Note 16 for additional information. 
(7)  Derivative assets and derivative liabilities include contracts qualifying for hedge accounting, economic hedges, and derivatives included in trading assets and trading 

liabilities, respectively. 

221 

 
Note 17:  Fair Values of Assets and Liabilities (continued) 

Changes in Fair Value Levels 
We monitor the availability of observable market data to assess 
the appropriate classification of financial instruments within the 
fair value hierarchy and transfer between Level 1, Level 2, and 
Level 3 accordingly. Observable market data includes but is not 
limited to quoted prices and market transactions. Changes in 
economic conditions or market liquidity generally will drive 
changes in availability of observable market data. Changes in 

availability of observable market data, which also may result in 
changing the valuation technique used, are generally the cause of 
transfers between Level 1, Level 2, and Level 3. 

Transfers into and out of Level 1, Level 2, and Level 3 for the 

periods presented are provided within the following table. The 
amounts reported as transfers represent the fair value as of the 
beginning of the quarter in which the transfer occurred. 

(in millions) 

In 

Out 

In 

Out 

In 

Out 

Total 

Transfers Between Fair Value Levels 

Level 1 

Level 2 

Level 3 (1) 

Year ended December 31, 2013 

Trading assets (excluding derivatives) (2)
Available-for-sale securities (2)(3)

 $

Mortgages held for sale
Loans

Net derivative assets and liabilities (4)
Short sale liabilities

 $ 

 $ 

Total transfers

Year ended December 31, 2012 

Trading assets (excluding derivatives)

Available-for-sale securities (5) 

Mortgages held for sale

Loans (6) 

Net derivative assets and liabilities

Short sale liabilities 

Total transfers

 -

 17 

 -
 -

 -
 -

 (242)
-

-
-

-
-

 535 
 12,830 

343 
193 

 (142)
-

 (56)
 (117)

 (336)
-

 13 
-

 52 
 100 

 336 
-

 (13)
-

 (289)
 (12,830)

 (343)
 (193)

 142 
-

17 

 (242)

 13,759 

 (496)

 475 

 (13,513)

23 

8 

 -

-

 -

-

-

-

-

-

-

-

-

16 

9,832 

298 

41 

51 
-

(37)

(68) 

(488)

(5,851) 

8 
-

 14 

60 

 488 

5,851 

 (8)
-

 (16)

(9,832) 

 (298)

(41) 

 (51)
-

 $ 

31 

10,238 

(6,436)

 6,405

 (10,238)

 -

-
-

-
-

-
-

-

-

-

-

-

-

-

(1)  All transfers in and out of Level 3 are disclosed within the recurring Level 3 rollforward table in this Note. 
(2)  Consists of $231 million of collateralized loan obligations classified as trading assets and $12.5 billion classified as available-for-sale securities that we transferred from Level 

3 to Level 2 in 2013 as a result of increased observable market data in the valuation of such instruments. 

(3)  Transfers out of available-for-sale securities classified as Level 3 exclude $6.0 billion in asset-backed securities that were transferred from the available-for-sale portfolio to 

held-to-maturity securities. 

(4)  Consists of net derivative liabilities that were transferred from Level 3 to Level 2 due to increased observable market data. Also includes net derivative liabilities that were 

transferred from Level 2 to Level 3 due to a decrease in observable market data. 

(5)  Includes $9.4 billion of securities of U.S. states and political subdivisions that we transferred from Level 3 to Level 2 as a result of increased observable market data in the 

valuation of such instruments. This transfer was done in conjunction with a change in our valuation technique from an internal model based upon unobservable inputs to 
third party vendor pricing based upon market observable data. 

(6)  Consists of reverse mortgage loans securitized with GNMA which were accounted for as secured borrowing transactions. We transferred the loans from Level 2 to Level 3 in 
third quarter 2012 due to decreased market activity and visibility to significant trades of the same or similar products. As a result, we changed our valuation technique from 
an internal model based on market observable data to an internal discounted cash flow model based on unobservable inputs. 

222 

The changes in Level 3 assets and liabilities measured at fair value on a recurring basis for the year ended December 31, 2013, are 

summarized as follows: 

(in millions) 

Year ended December 31, 2013 
Trading assets 

(excluding derivatives): 
Securities of U.S. states and 
political subdivisions 

Collateralized loan and other debt obligations
Corporate debt securities
Mortgage-backed securities
Asset-backed securities
Equity securities

Total trading securities

Other trading assets

Total trading assets 

(excluding derivatives)

Available-for-sale securities: 

Securities of U.S. states and 
political subdivisions 
Mortgage-backed securities: 

Residential 
Commercial

Total mortgage-backed 

securities

Corporate debt securities
Collateralized loan and other debt obligations 
Asset-backed securities: 
Auto loans and leases
Home equity loans
Other asset-backed securities

Total asset-backed securities

Total debt securities

Marketable equity securities: 

Perpetual preferred securities
Other marketable equity securities

Total marketable 

equity securities

Total available-for-sale 

securities

Mortgages held for sale
Loans
Mortgage servicing rights (residential) (8)
Net derivative assets and liabilities: 

Interest rate contracts
Commodity contracts 
Equity contracts 
Foreign exchange contracts
Credit contracts 
Other derivative contracts 

Total derivative contracts

Other assets
Short sale liabilities
Other liabilities (excluding derivatives)

Total net gains 
(losses) included in 

Purchases, 
sales, 

Balance, 
beginning 
of period 

Net 
income 

Other 
compre-
hensive 
income 

issuances 
and 
settlements, 
net (1) 

Transfers 
into 
Level 3 

Transfers 
out of 
Level 3 

Balance, 
end of 
period 

Net unrealized 
gains (losses) 
included in 

income related 
to assets and
liabilities held 
at period end (2) 

$

 46
 742
 52
 6
 138
 3

 987 

 76

 3
 67
 9 
 1
 16 
-

96 

 (22)

 1,063 

74 

 -
 -
-
 -
-
-

-

 -

-

 (10)
(37) 
 (1)
9
 (35)
 (3)

 (77)

-

 -
-
 13 
 -
 25 
 13

 51 

1

-
(231)
 (20)
 (15)
 (22)
 -

 (288)

 (1)

 39
 541 
 53 
 1
 122 
 13

 769 

 54

 -
(33) 
6 
 1 
15 
 -

 (11) 

 (8) 

 (77)

 52 

 (289)

 823 

 (19)(3) 

 3,631

 11 

 (85)

 (182)

 53 

 (214)

 3,214 

 94
 203

 17 
 (13)

(1) 
 28

 297

 274
 13,188

 5,921 
 51
 3,283 

 9,255

 26,645 

 794 
 -

 794 

 27,439

 3,250 
 6,021 
 11,538 

 659
21 
(122) 
 21
 (1,150)
 (78)

 4

 10 
 8 

 (1)
 3
27 

 29 

62 

10 
-

10 

 72

5 
 (211)
 1,156 

 (662)
-
(151)
 (15)
 (30)
 75

 (649)

 (783)

 162 
 -
 (49)

315 
-
 3 

 27 

 (10)
124 

 (34)
 (1)
19 

 (16)

40 

 (2)
-

 (2)

 38 

-
-
-

-
-
-
 -
-
 -

-

-
-
-

(40) 
 (58)

(98) 

 (13)
625 

 (1,067)
 (5)
31 

 (1,041)

-
 -

-

(6)
 (22) 

 64 
138 

(28)

 202 

 23 
-

 (3)
 (12,525)

-
 -
24 

 (4,327)
 (48)
 (1,727)

 281 
 1,420 

 492 
 -
 1,657 

 24 

 (6,102)

 2,149 

 (709)

 100 

 (18,872)

 7,266 

 (73)
-

 (73)

-
-

-

-
-

-

729 
-

729 

(782) 

100 

(18,872)

 7,995 

 (874)
106 
 2,886 

 (39)
 (66)
137 
1
805 
-

838 

 1,026 
-
7 

 336 
-
-

-
 (1)
(14)
 2
-
-

 (13)

-
-
-

 (343)
 (193)
-

 2,374 
 5,723 
 15,580 

2 
 36 
 104 
 -
-
-

 142 

-
-
-

 (40)
 (10)
(46)
9
 (375)
 (3)

 (465)

 1,503 
-
 (39)

(1)  See next page for detail. 
(2)  Represents only net gains (losses) that are due to changes in economic conditions and management’s estimates of fair value and excludes changes due to the 

collection/realization of cash flows over time. 

(3)  Included in net gains (losses) from trading activities and other noninterest income in the income statement. 
(4)  Level 3 transfers out include $6.0 billion in asset-backed securities that were transferred from the available-for-sale portfolio to held-to-maturity securities. 
(5)  Included in net gains (losses) from debt securities in the income statement. 
(6)  Included in net gains (losses) from equity investments in the income statement. 
(7)  Included in mortgage banking and other noninterest income in the income statement. 
(8)  For more information on the changes in mortgage servicing rights, see Note 9. 
(9)  Included in mortgage banking, trading activities, equity investments and other noninterest income in the income statement. 

(continued on following page) 

-

-
(8) 

(8) 

-
-

-
-
 (7) 

 (7)(4) 

 (15)(5) 

-
-

-

(6) 

(15) 

 (74)(7) 
 (178)(7) 
 3,398 (7) 

 (186) 
 (19) 
 48 
 (8) 
 345 
 -

 180 (9) 

 (2)(3) 
(3) 
-
 5 (7) 

223 

 
Note 17:  Fair Values of Assets and Liabilities (continued) 

(continued from previous page) 

The following table presents gross purchases, sales, issuances and settlements related to the changes in Level 3 assets and liabilities 

measured at fair value on a recurring basis for the year ended December 31, 2013. 

(in millions) 

Year ended December 31, 2013 
Trading assets 

(excluding derivatives): 
Securities of U.S. states and 
political subdivisions 

Collateralized loan and other debt obligations 
Corporate debt securities
Mortgage-backed securities
Asset-backed securities
Equity securities

Total trading securities

Other trading assets

Total trading assets 

(excluding derivatives)

Available-for-sale securities: 

Securities of U.S. states and 
political subdivisions 
Mortgage-backed securities: 

Residential 
Commercial

Total mortgage-backed 

securities

Corporate debt securities
Collateralized loan and other debt obligations 
Asset-backed securities: 
Auto loans and leases
Home equity loans
Other asset-backed securities

Total asset-backed securities

Total debt securities

Marketable equity securities: 

Perpetual preferred securities
Other marketable equity securities

Total marketable 

equity securities

Total available-for-sale 

securities

Mortgages held for sale
Loans 
Mortgage servicing rights (residential)
Net derivative assets and liabilities: 

Interest rate contracts 
Commodity contracts
Equity contracts 
Foreign exchange contracts
Credit contracts
Other derivative contracts 

Total derivative contracts

Other assets
Short sale liabilities
Other liabilities (excluding derivatives)

Purchases 

Sales 

Issuances 

Settlements 

Net 

$ 

127 
 1,030 
 117 
 429 
 53 
-

 1,756 

 -

 (136)
 (1,064)
 (117)
(420)
 (45)
 (3)

(1,785) 

-

 1,756 

 (1,785)

-

-
 -

 -

 -
 1,008 

 1,751
 -
 1,164 

 2,915 

 3,923 

 -
 -

 -

 3,923 

 286 
23 
-

-
 -
-
 -
 7 
-

 7 

 1,064 
 8
 -

 (69)

 (37)
 (1)

 (38)

-
 (14)

-
(5)
 (36)

 (41)

 (162)

(20) 
-

(20) 

 (182)

 (574)
-
 (583)

-
-
 (148)
-
(5) 
-

 (153)

 (2)
 (8)
-

-
-
-
 -
-
 -

-

-

-

 (1)
 (3)
 (1)
-
 (43)
-

(48) 

-

 (48)

 (10) 
 (37) 
 (1) 
9 
 (35) 
 (3) 

(77) 

-

 (77) 

 648 

 (761)

 (182) 

 -
 -

 -

 20 
-

 1,047 
 -
 1,116 

 2,163 

 2,831 

-
-

-

 2,831 

-
452 
 3,469 

-
-
-
-
(4)
-

 (4)

 -
 -
 (4)

 (3) 
 (57)

 (60)

(33) 
 (369)

 (3,865)
-
 (2,213)

 (6,078)

 (7,301)

(53) 
-

(53) 

 (7,354)

 (586)
 (369)
-

(39) 
 (66)
285 
1
 807 
-

 988 

 (36)
-
 11

 (40) 
 (58) 

 (98) 

(13) 
 625 

 (1,067) 
(5) 
 31 

 (1,041) 

 (709) 

(73) 
-

(73) 

 (782) 

 (874) 
 106 
 2,886 

(39) 
 (66) 
137 
 1 
805 
-

838 

 1,026 
-
 7 

224 

The changes in Level 3 assets and liabilities measured at fair value on a recurring basis for the year ended December 31, 2012, are 

summarized as follows: 

Total net gains 
(losses) included in 

Purchases,  
sales, 

Balance, 
beginning 
of period 

Net  
income  

Other 
compre-
hensive  
income  

issuances 
and 
settlements, 
net (1) 

Transfers 
into 
Level 3 

Transfers 
out of 
Level 3  

Balance, 
end of 
period 

Net
 unrealized
gains (losses) 
included in 

income related 
to assets and 
liabilities held 
at period end (2) 

(in millions) 

Year ended December 31, 2012 
Trading assets 

(excluding derivatives): 
Securities of U.S. states and 
political subdivisions 

Collateralized loan and other debt obligations
Corporate debt securities
Mortgage-backed securities
Asset-backed securities
Equity securities

Total trading securities

Other trading assets

Total trading assets 

(excluding derivatives)

Available-for-sale securities: 

Securities of U.S. states and 
political subdivisions
Mortgage-backed securities: 

Residential 
Commercial 

Total mortgage-backed 

securities

Corporate debt securities
Collateralized loan and other debt obligations
Asset-backed securities: 
Auto loans and leases
Home equity loans
Other asset-backed securities

Total asset-backed securities

$ 

53 
 1,582 
 97 
 108 
 190 
 4 

 2,034 

 115 

3 
(191) 

-
8 
48 
-

 (132)

(39)

 2,149 

 (171)

 11,516

61 
232 

 293 

 295 
 8,599 

 6,641 
 282 
 2,863 

 9,786 

 10 

12 
(56)

(44)

20 
135 

3 
15 
(29)

(11)

Total debt securities

 30,489

 110 

Marketable equity securities: 

Perpetual preferred securities
Other marketable equity securities

Total marketable 

equity securities

Total available-for-sale 

securities

Mortgages held for sale
Loans
Mortgage servicing rights (residential) (7)
Net derivative assets and liabilities: 

Interest rate contracts
Commodity contracts
Equity contracts 
Foreign exchange contracts
Credit contracts
Other derivative contracts

Total derivative contracts

Other assets
Short sale liabilities
Other liabilities (excluding derivatives)

 1,344 
 23 

 1,367 

 31,856

 3,410 
 23 
 12,603 

 609 
 -
(75) 
 (7)
 (1,998)
 (117)

 (1,588)

 244 
 -
 (44)

91 
2 

93 

 203 

(42)
43 
(5,954)

 7,397 
78 
(11)
 23 
 38 
 40 

 7,565 

(21)
-
 (43)

-
-
-
-
-
-

 -

 -

 -

160 

16 
 57 

 73 

19 
514 

3 
14 
 148 

 165 

931 

(30)
(16)

(46)

885 

 -
-
 -

-
-
 -
-
-
(1)

(1)

 -
-
 -

(10)
(649)
(45)
 (110)
(98)
(1)

 (913)

-

 (913)

 -
 -
 -
 -
 14 
 -

 14 

-

 14 

-
-
-
-
(16)
-

(16)

-

46 
742 
52 
6 
 138 
3 

 987 

76 

-
(47) 
(3) 
2 
23 
-

(25) 

(19) 

(16)

 1,063 

 (44)(3) 

 1,347 

-

 (9,402)

 3,631 

 (9,832)

 26,645

 (64)(4) 

50 
(30)

20 

(20)
 3,940 

 (726)
(3)
329 

 (400)

 4,887 

 (611)
 (9)

 (620)

 4,267 

 (308)
145 
 4,889 

 (7,349)
(50)
18 
5 
810 
 -

 (6,566)

(61)
-
38 

29 
 -

29 

 1 
-

 -
 29 
1 

 30 

60 

 -
 -

 -

 -
 (8)
-
-
-
-

 (8)

 -
-
-

(74) 
-

(74) 

(41)
-

-
 (286)
(29)

 (315)

94 
203 

297 

 274 
 13,188

 5,921 
 51 
 3,283 

 9,255 

-
-

-

794 
-

794 

 3,250 
 6,021 
 11,538 

659 
21 
(122) 
21 
 (1,150)
(78)

2 
 1 
(54) 
-
-
-

 (51)

 (649)

-
-
-

162 
-
(49)

60 

(9,832) 

27,439 

 488 
 5,851 
-

 (298)
(41)
-

(1)  See next page for detail. 
(2)  Represents only net gains (losses) that are due to changes in economic conditions and management’s estimates of fair value and excludes changes due to the 

collection/realization of cash flows over time. 

(3)  Included in net gains (losses) from trading activities and other noninterest income in the income statement. 
(4)  Included in net gains (losses) debt securities in the income statement. 
(5)  Included in net gains (losses) from equity investments in the income statement. 
(6)  Included in mortgage banking and other noninterest income in the income statement. 
(7)  For more information on the changes in mortgage servicing rights, see Note 9. 
(8)  Included in mortgage banking, trading activities and other noninterest income in the income statement. 

(continued on following page) 

-

(1) 
(56) 

(57) 

-
 -

-
(1) 
(6) 

(7) 

-
-

- (5) 

(64) 

 (30)(6) 
 43 (6) 
(2,893)(6) 

562 
40 
(16) 
30 
 41 
 -

 657 (8) 

 (8)(3) 
- (3) 
 - (6) 

225 

 
Note 17:  Fair Values of Assets and Liabilities (continued) 

(continued from previous page) 

The following table presents gross purchases, sales, issuances and settlements related to the changes in Level 3 assets and liabilities 

measured at fair value on a recurring basis for the year ended December 31, 2012. 

Purchases  

Sales 

Issuances  

Settlements 

Net 

$ 

85 
 829 
 192 
 49 
 116 
 1 

 1,272 

 -

(95) 
 (1,478)
 (237)
(159)
 (169)
(2)

(2,140) 

-

 1,272 

 (2,140)

-
 -
 -
 -
 -
 -

-

-

 -

-
-
-
-
(45)
-

(45) 

-

(10) 
 (649) 
(45) 
(110) 
 (98) 
(1) 

(913) 

-

(45)

 (913) 

 1,847 

86 
39 

 125 

 26 
 5,608 

 3,004 
 -
 2,074 

 5,078 

 12,684

 -
 -

 -

 12,684

 441 
2 
 -

 11 
-
 386 
2 
(6) 
 -

 393 

 19 
 9 
 (3)

(37)

(34)
-

(34)

(37) 
 (185)

-
(2) 
 (159)

 (161)

 (454)

-
(8)

(8) 

 (462)

-
-
 (293)

-
(2)
 (375)
(3)
3 
-

 (377)

(8)
(9)
 11 

 1,011 

 (1,474)

 1,347 

 -
-

 -

-
 -

666 
-
 1,401 

 2,067 

 3,078 

-
 -

-

 3,078 

-
257 
 5,182 

-
 -
 1 
 -
-
-

 1 

 -
 -
 (216)

(2)
(69)

(71)

(9) 
 (1,483)

 (4,396)
(1) 
 (2,987)

 (7,384)

 50 
 (30) 

 20 

(20) 
 3,940 

 (726) 
(3) 
 329 

 (400) 

 (10,421)

 4,887 

(611) 
(1)

(611) 
 (9) 

(612) 

(620) 

 (11,033)

 (749)
 (114)
-

(7,360) 
(48)
6 
6 
813 
-

 4,267 

 (308) 
 145 
 4,889 

(7,349) 
 (50) 
18 
5 
810 
-

 (6,583)

 (6,566) 

(72)
-
 246 

 (61) 
-
38 

(in millions) 

Year ended December 31, 2012 
Trading assets 

(excluding derivatives): 
Securities of U.S. states and 
political subdivisions 

Collateralized loan and other debt obligations
Corporate debt securities
Mortgage-backed securities
Asset-backed securities
Equity securities

Total trading securities

Other trading assets

Total trading assets 

(excluding derivatives)

Available-for-sale securities: 

Securities of U.S. states and 
political subdivisions
Mortgage-backed securities: 

Residential 
Commercial 

Total mortgage-backed 

securities

Corporate debt securities
Collateralized loan and other debt obligations
Asset-backed securities: 
Auto loans and leases
Home equity loans
Other asset-backed securities

Total asset-backed securities

Total debt securities

Marketable equity securities: 

Perpetual preferred securities
Other marketable equity securities

Total marketable 

equity securities

Total available-for-sale 

securities

Mortgages held for sale
Loans 
Mortgage servicing rights (residential)
Net derivative assets and liabilities: 

Interest rate contracts
Commodity contracts 
Equity contracts
Foreign exchange contracts 
Credit contracts 
Other derivative contracts

Total derivative contracts

Other assets
Short sale liabilities
Other liabilities (excluding derivatives)

226 

The changes in Level 3 assets and liabilities measured at fair value on a recurring basis for the year ended December 31, 2011 are 

summarized as follows: 

(in millions) 

Year ended December 31, 2011 
Trading assets 

(excluding derivatives): 
Securities of U.S. states and 
political subdivisions 
Collateralized debt obligations
Corporate debt securities
Mortgage-backed securities
Asset-backed securities
Equity securities

Total trading securities

Other trading assets

Total trading assets 

(excluding derivatives)

Available-for-sale securities: 

Securities of U.S. states and 
political subdivisions
Mortgage-backed securities: 

Residential 
Commercial

Total mortgage-backed 

securities

Corporate debt securities
Collateralized debt obligations
Asset-backed securities: 
Auto loans and leases
Home equity loans
Other asset-backed securities

Total asset-backed securities

Other debt securities

Total net gains 
(losses) included in 

Purchases,  
sales, 

Other 
compre-
hensive  

issuances 
and 
settlements, 

Net  

Balance, 
beginning 

Transfers 
into 

Transfers 
out of 

Balance, 
end of 

Net
 unrealized
gains (losses) 
included in net 

income related 
to assets and 
liabilities held 

of year 

income  

income  

net (1) 

Level 3 

Level 3  

year

at period end (2) 

$ 

5 
 1,915 
 166 
 117 
 366 
 34 

 2,603 

 136 

 2,739 

 4,564 

20 
 217 

 237 

 433 
 4,778 

 6,133 
 112 
 3,150 

 9,395 

 85 

3 
(24)
1 
6 
75 
(3)

58 

(21)

37 

10 

(9)
(44)

(53)

150 
290 

4 
(3) 
10 

11 

-

-
 -
-
-
-
 -

-

 -

-

52 

 (1)
 59 

 58 

 (112)
 (202)

(27)
(18)
13 

(32)

-

12 
 (297)
(70)
(36) 
 (122)
(28)

(541) 

2 

51 
 -
 -
31 
 -
 1 

83 

-

(18)
(12)
-
(10) 
 (129)
-

(169) 

(2)

 53 
 1,582 
97 
108 
 190 
4 

2,034 

 115 

-
1 
(80) 
(4) 
(2) 
72 

(13) 

14 

 (539)

 83 

 (171)

 2,149 

 1 (3) 

 6,923 

-

(33)

 11,516

 (6)
2 

(4)

 (185)
 3,725 

 531 
 40 
181 

 752 

(85)

 121 
2 

 123 

 41 
8 

-
221 
107 

328 

 -

(64)
(4) 

(68)

(32)
-

-
(70) 
 (598)

 (668)

-

 61 
232 

 293 

 295 
 8,599 

 6,641 
282 
 2,863 

 9,786 

-

 9 

(8) 
(56) 

(64) 

(3) 
-

-
(25) 
(7) 

(32) 

-

Total debt securities

 19,492

 408 

 (236)

 11,126

 500 

 (801)

 30,489

 (90)(4) 

Marketable equity securities: 

Perpetual preferred securities
Other marketable equity securities

Total marketable 

equity securities

Total available-for-sale 

securities

Mortgages held for sale
Loans
Mortgage servicing rights (residential) (7)
Net derivative assets and liabilities: 

Interest rate contracts
Commodity contracts 
Equity contracts
Foreign exchange contracts
Credit contracts
Other derivative contracts

Total derivative contracts

Other assets
Other liabilities (excluding derivatives) 

 2,434 
 32 

160 
-

 2,466 

160 

(7)
1 

(6)

 21,958

 3,305 
 309 
 14,467

 77 
(1)
 (225)
 9 
 (1,017)
 (35)

 (1,192)

 314 
(344) 

 568 

 (242)

44 
13 
 (5,821)

 4,051 
 2 
 126 
(8)
 (856)
 (82)

 3,233 

12 
(8)

-
-
 -

-
-
-
 -
 -
 -

-

-
 -

 (1,243)
(10)

 (1,253)

 9,873 

 (104)
(299)
 3,957 

 (3,414)
(9) 
28 
(6)
 (123)
-

 (3,524)

(82)
308 

 2 
 -

 2 

502 

 492 
 -
-

 (1)
(3)
(6)
 1 
 -
-

 (9)

 -
-

(2)
-

(2)

 1,344 
23 

 1,367 

 (803)

 31,856

 (327)
-
-

 (104)
 11 
 2 
(3)
(2)
-

 3,410 
23 
 12,603

 609 
-
(75)
 (7)
 (1,998)
 (117)

 (96)

 (1,588)

-
-

244 
(44)

(53) 
-

 (53)(5) 

 (143) 

 43 (6) 
- (6) 
 (3,680)(6) 

309 
1 
 55 
 (19) 
 50 
 -

 396 (8) 

 3 (3) 
 - (6) 

(1)  See next page for detail. 
(2)  Represents only net gains (losses) that are due to changes in economic conditions and management’s estimates of fair value and excludes changes due to the 

collection/realization of cash flows over time. 

(3)  Included in net gains (losses) from trading activities and other noninterest income in the income statement. 
(4)  Included in net gains (losses) from debt securities in the income statement. 
(5)  Included in net gains (losses) from equity investments in the income statement. 
(6)  Included in mortgage banking and other noninterest income in the income statement. 
(7)  For more information on the change in mortgage servicing rights, see Note 9. 
(8)  Included in mortgage banking, trading activities and other noninterest income in the income statement. 

(continued on following page) 

227 

 
 
Note 17:  Fair Values of Assets and Liabilities (continued) 

(continued from previous page) 

The following table presents gross purchases, sales, issuances and settlements related to the changes in Level 3 assets and liabilities 

measured at fair value on a recurring basis for the year ended December 31, 2011. 

Purchases  

Sales 

Issuances  

Settlements 

Net 

$ 

313 
 1,054 
 80 
 759 
 516 
 6 

 2,728 

 -

 (199)
 (1,310)
(150)
 (790)
 (585)
(22)

 (3,056)

-

 2,728 

 (3,056)

 -
 -
 -
 -
 -
 -

 -

2 

 2 

 (102)
(41)
-
(5)
(53)
(12)

 (213)

-

 12 
 (297) 
(70) 
 (36) 
 (122) 
 (28) 

 (541) 

2 

 (213)

 (539) 

 4,280 

(4)

 4,723 

 (2,076)

 6,923 

3 
 21 

 24 

 94 
 4,805 

 5,918 
 44 
 1,428 

 7,390 

 -

 16,593 

 1 
 3 

 4 

 16,597

 576 
23 
 -

 6 
7 
 123 
4 
 6 
 -

 146 

 10 
 (125)
 (10)

-
-

-

 (208)
(36)

-
-
 (456)

(456) 

(85)

(789) 

(13)
(12) 

(25)

 (814)

(21)
(309) 

-

(1)
(17)
 (255)
(4)
(3)
-

 (280)

(1) 
 124 
 1 

-
-

-

 1 
 -

333 
-
 1,395 

1,728 

 -

(9)
(19) 

(28)

(72)
 (1,044)

(5,720) 
(4)
 (2,186)

(7,910) 

-

 (6) 
2 

 (4) 

 (185) 
 3,725 

531 
 40 
 181 

752 

(85) 

6,452 

(11,130) 

11,126 

 -
-

 -

 6,452 

 -
-
 4,011 

 -
 -
 -
 -
 -
-

 -

-
-
-

 (1,231)
(1) 

 (1,243) 
(10) 

 (1,232)

 (1,253) 

 (12,362)

 (659)
(13) 
(54)

 (3,419)
1 
160 
(6)
 (126)
-

 (3,390)

(91) 
1 
317 

 9,873 

 (104) 
(299) 
 3,957 

 (3,414) 
(9) 
28 
 (6) 
 (123) 

-

 (3,524) 

(82) 
-
308 

consider, both individually and in the aggregate, insignificant 
relative to our overall Level 3 assets and liabilities. We made this 
determination based upon an evaluation of each class which 
considered the magnitude of the positions, nature of the 
unobservable inputs and potential for significant changes in fair 
value due to changes in those inputs. 

(in millions) 

Year ended December 31, 2011 
Trading assets 

(excluding derivatives): 
Securities of U.S. states and 
political subdivisions 

Collateralized loan and other debt obligations
Corporate debt securities
Mortgage-backed securities
Asset-backed securities
Equity securities

Total trading securities

Other trading assets

Total trading assets 

(excluding derivatives)

Available-for-sale securities: 

Securities of U.S. states and 
political subdivisions
Mortgage-backed securities: 

Residential 
Commercial

Total mortgage-backed 

securities

Corporate debt securities
Collateralized loan and other debt obligations
Asset-backed securities: 
Auto loans and leases
Home equity loans
Other asset-backed securities

Total asset-backed securities

Other debt securities

Total debt securities

Marketable equity securities: 

Perpetual preferred securities
Other marketable equity securities

Total marketable 

equity securities

Total available-for-sale 

securities

Mortgages held for sale
Loans 
Mortgage servicing rights (residential)
Net derivative assets and liabilities: 

Interest rate contracts
Commodity contracts 
Equity contracts
Foreign exchange contracts 
Credit contracts
Other derivative contracts

Total derivative contracts

Other assets
Short sale liabilities
Other liabilities (excluding derivatives)

The following table provides quantitative information about 

the valuation techniques and significant unobservable inputs 
used in the valuation of substantially all of our Level 3 assets and 
liabilities measured at fair value on a recurring basis for which 
we use an internal model. 

The significant unobservable inputs for Level 3 assets and 
liabilities that are valued using fair values obtained from third 
party vendors are not included in the table as the specific inputs 
applied are not provided by the vendor (see discussion regarding 
vendor-developed valuations within the “Level 3 Asset and 
Liability Valuation Processes” section previously within this 
Note). In addition, the table excludes the valuation techniques 
and significant unobservable inputs for certain classes of Level 3 
assets and liabilities measured using an internal model that we 

228 

4.6 

4.4 

8.5

0.8 

1.5 

3.0 

4.0 

2.2

7.4 

12.2 

2.8 

5.5 

21.5 

5.4 

3.3 

12.2 

0.8 

191 

7.8 

10.7 

5.0 

50.0 

15.6 

21.8 

32.6 

1.8

72.2 

25.4 

(0.1)

0.7 

47.4 

($ in millions, except cost to service amounts) 

December 31, 2013 

Trading and available-for-sale securities: 

Securities of U.S. states and 

political subdivisions: 

Government, healthcare and 

Fair Value 	

Level 3 

Valuation Technique(s) 

Unobservable Input

 Inputs 

Average (1) 

Significant 

Range of 

Weighted 

other revenue bonds 

$

 2,739 

Discounted cash flow 

Discount rate 

0.4  -

6.4  % 

1.4

Auction rate securities and other municipal 
bonds 

Collateralized loan and other debt obligations (2)

 63 

451 

 612 

 1,349 

Vendor priced 

Discounted cash flow 

Discount rate 

0.4  -

12.3 

Weighted average life 

1.4  -

13.0  yrs 

Market comparable pricing  Comparability adjustment  (12.0)  -

23.3  % 

Vendor priced 

Asset-backed securities: 

Auto loans and leases

Other asset-backed securities: 

Diversified payment rights (3)

Other commercial and consumer

Marketable equity securities: perpetual 

 492 

Discounted cash flow 

Discount rate 

Weighted average life 

0.6  -

1.4  -

 0.9 

 1.6  yrs 

 757 

Discounted cash flow 

Discount rate 

1.4  -

4.7  % 

 944  (4) 

Discounted cash flow 

Discount rate 

0.6  -

21.2 

Weighted average life 

0.6  -

7.6  yrs 

 78 

Vendor priced 

preferred

 729  (5) 

Discounted cash flow 

Discount rate 

4.8  -

8.3  % 

Weighted average life 

1.0  -

15.0  yrs 

Mortgages held for sale (residential)

 2,374 

Discounted cash flow 

Default rate 

0.6  -

12.4  % 

Loans 

 5,723  (6) 

Discounted cash flow 

Discount rate 

2.4  -

Prepayment rate 

2.0  -

9.9 

3.9 

Prepayment rate 

3.3  -

37.8 

Utilization rate 

0.0  -

2.0 

Mortgage servicing rights (residential)

 15,580 

Discounted cash flow  Cost to service per loan (7)  $ 86  -

773 

Discount rate 

3.8  -

7.9 

Loss severity 

1.3  -

32.5 

Net derivative assets and (liabilities): 

Interest rate contracts 

 (14) 

Discounted cash flow 

Discount rate 

5.4  -

11.2  % 

Prepayment rate (8) 

7.5  -

19.4 

Default rate 

0.0  -

Loss severity  44.9  -

Prepayment rate  11.1  -

16.5 

50.0 

15.6 

Interest rate contracts: derivative loan 

commitments 

Equity contracts 

(26) 

199 

Discounted cash flow 

Fall-out factor 

1.0  -

99.0 

Initial-value servicing  (21.5)  -

81.6  bps 

Discounted cash flow 

Conversion factor  (18.4)  -
0.3  -

Weighted average life 

0.0  % 

(14.1) 

3.3  yrs 

Credit contracts 

 (378) 

Market comparable pricing 

Comparability adjustment  (31.3)  -

30.4 

 (245)	 

Option model 

Correlation factor 

(5.3)  -

87.6  % 

Volatility factor 

6.8  -

81.2 

 3	 

Option model 

Credit spread 

0.0  -

Loss severity  10.5  -

12.2 

72.5 

Other assets: nonmarketable equity investments

 1,386 

Market comparable pricing  Comparability adjustment  (30.6)  -

(5.4) 

(21.9) 

Insignificant Level 3 assets, 

net of liabilities 

678  (9) 

Total level 3 assets, net of liabilities 

$

 33,494  (10) 

(1)  Weighted averages are calculated using outstanding unpaid principal balance for cash instruments such as loans and securities, and notional amounts for derivative 

instruments. 

(2)  Includes $695 million of collateralized debt obligations. 
(3)  Securities backed by specified sources of current and future receivables generated from foreign originators. 
(4)  Consists primarily of investments in asset-backed securities that are revolving in nature, in which the timing of advances and repayments of principal are uncertain. 
(5)  Consists of auction rate preferred equity securities with no maturity date that are callable by the issuer. 
(6)  Consists predominantly of reverse mortgage loans securitized with GNMA which were accounted for as secured borrowing transactions. 
(7)  The high end of the range of inputs is for servicing modified loans. For non-modified loans the range is $86 - $302. 
(8)  Includes a blend of prepayment speeds and expected defaults. Prepayment speeds are influenced by mortgage interest rates as well as our estimation of drivers of borrower 

behavior. 

(9)  Represents the aggregate amount of Level 3 assets and liabilities measured at fair value on a recurring basis that are individually and in the aggregate insignificant. The 

amount includes corporate debt securities, mortgage-backed securities, other marketable equity securities, other liabilities and certain net derivative assets and liabilities, 
such as commodity contracts, foreign exchange contracts and other derivative contracts.  

(10)Consists of total Level 3 assets of $37.2 billion and total Level 3 liabilities of $3.7 billion, before netting of derivative balances. 

229 

Note 17:  Fair Values of Assets and Liabilities (continued) 

($ in millions, except cost to service amounts) 

December 31, 2012 

Trading and available-for-sale securities: 

Securities of U.S. states and 

political subdivisions: 

Government, healthcare and 

other revenue bonds 

Fair Value 
Level 3 

Valuation Technique(s) 

Significant 
Unobservable Input

Range of 
 Inputs 

Weighted 
Average (1) 

$ 

 3,081 

Discounted cash flow 

Discount rate 

0.5 

-

4.8  % 

1.8 

Auction rate securities and other municipal bonds

 596 

Discounted cash flow 

Discount rate 

2.0   -

12.9  

Collateralized loan and other debt obligations(2)

 1,423 

 12,507 

Market comparable pricing 

Comparability adjustment  (22.5)  -

24.7  % 

Weighted average life 

3.0   -

7.5  yrs 

Vendor priced 

Asset-backed securities: 

Auto loans and leases

 5,921 

Discounted cash flow 

Default rate 

2.1   -

Discount rate 

0.6 

Loss severity 

50.0 

Prepayment rate 

0.6 

Discount rate 

Discount rate 

Discount rate 

0.5 

1.0 

0.6 

-

-

-

-

-

-

9.7 

1.6 

66.6 

0.9 

2.2 

2.9 

6.8 

Weighted average life 

1.0   -

7.5  yrs 

Other asset-backed securities: 

Dealer floor plan

Diversified payment rights (3)

Other commercial and consumer

Marketable equity securities: perpetual 

preferred

 1,030 

639 

 1,665 (4) 

Discounted cash flow 

Discounted cash flow 

Discounted cash flow 

87 

Vendor priced 

 794 (5) 

Discounted cash flow 

Discount rate 

Mortgages held for sale (residential)

 3,250 

Discounted cash flow 

Loans

 6,021 (6) 

Discounted cash flow 

Weighted average life 

Default rate 

Discount rate 

Loss severity 

Prepayment rate 

Discount rate 

Prepayment rate 

4.3 

1.0 

0.6 

3.4 

1.3 

1.0 

2.4 

1.6 

-

-

-

-

-

-

-

-

9.3  % 

7.0  yrs 

14.8  % 

7.5 

35.3 

11.0 

2.8 

44.4 

2.0 

Utilization rate 

0.0  -

Mortgage servicing rights (residential)

 11,538 

Discounted cash flow 

Cost to service per loan (7) 

$ 90   -

854 

Net derivative assets and (liabilities): 

Interest rate contracts

Interest rate contracts: derivative loan 

commitments

Equity contracts

Credit contracts 

Discount rate 

6.7 

-

10.9  % 

Prepayment rate (8) 

7.3   -

23.7  

 162 

Discounted cash flow 

Default rate 

0.0  -

20.0 

Loss severity 

45.8 

Prepayment rate 

7.4 

-

-

83.2 

15.6 

 497 

Discounted cash flow 

Fall-out factor 

1.0   -

99.0  

Initial-value servicing  (13.7)  - 137.2  bps 

 (122) 

Option model 

Correlation factor  (43.6)  -

94.5   % 

Volatility factor 

3.0   -

68.9  

(1,157) 

Market comparable pricing 

Comparability adjustment  (34.4)  -

30.5 

8 

Option model 

Credit spread 

0.1   -

14.0  

Loss severity 

16.5 

-

87.5 

4.4  

3.4 

3.5

3.2  

1.0 

51.8 

0.7 

1.9 

1.8 

2.7 

2.9

6.3 

5.3 

5.5 

5.4 

26.4 

6.2 

2.6 

11.6 

0.8 

219 

7.4 

15.7 

5.4 

51.6 

14.9 

22.9 

85.6 

50.3  

26.5 

0.1 

2.0  

52.3 

Insignificant Level 3 assets, 

net of liabilities

 835 (9)  

Total level 3 assets, net of liabilities 

$ 

 48,775 (10) 

(1)  Weighted averages are calculated using outstanding unpaid principal balance for cash instruments such as loans and securities, and notional amounts for derivative 

instruments. 

(2)  Includes $665 million of collateralized debt obligations. 
(3)  Securities backed by specified sources of current and future receivables generated from foreign originators. 
(4)  Consists primarily of investments in asset-backed securities that are revolving in nature, in which the timing of advances and repayments of principal are uncertain. 
(5)  Consists of auction rate preferred equity securities with no maturity date that are callable by the issuer. 
(6)  Consists predominantly of reverse mortgage loans securitized with GNMA which were accounted for as secured borrowing transactions. 
(7)  The high end of the range of inputs is for servicing modified loans. For non-modified loans the range is $90 - $437. 
(8)  Includes a blend of prepayment speeds and expected defaults. Prepayment speeds are influenced by mortgage interest rates as well as our estimation of drivers of borrower 

behavior. 

(9)  Represents the aggregate amount of Level 3 assets and liabilities measured at fair value on a recurring basis that are individually and in the aggregate insignificant. The 
amount includes corporate debt securities, mortgage-backed securities, asset-backed securities backed by home equity loans, other marketable equity securities, other 
assets, other liabilities and certain net derivative assets and liabilities, such as commodity contracts, foreign exchange contracts and other derivative contracts. 

(10)Consists of total Level 3 assets of $51.9 billion and total Level 3 liabilities of $3.1 billion, before netting of derivative balances. 

230 

The valuation techniques used for our Level 3 assets and 
liabilities, as presented in the previous table, are described as 
follows:  
x

Discounted cash flow - Discounted cash flow valuation 
techniques generally consist of developing an estimate of 
future cash flows that are expected to occur over the life of 
an instrument and then discounting those cash flows at a 
rate of return that results in the fair value amount. 
Option model - Option model valuation techniques are 
generally used for instruments in which the holder has a 
contingent right or obligation based on the occurrence of a 
future event, such as the price of a referenced asset going 
above or below a predetermined strike price. Option models 
estimate the likelihood of the specified event occurring by 
incorporating assumptions such as volatility estimates, price 
of the underlying instrument and expected rate of return. 
x Market comparable pricing - Market comparable pricing 

x

valuation techniques are used to determine the fair value of 
certain instruments by incorporating known inputs such as 
recent transaction prices, pending transactions, or prices of 
other similar investments which require significant 
adjustment to reflect differences in instrument 
characteristics. 
Vendor-priced – Prices obtained from third party pricing 
vendors or brokers that are used to record the fair value of 
the asset or liability, of which the related valuation 
technique and significant unobservable inputs are not 
provided. 

x

Significant unobservable inputs presented in the previous 
table are those we consider significant to the fair value of the 
Level 3 asset or liability. We consider unobservable inputs to be 
significant, if by their exclusion, the fair value of the Level 3 asset 
or liability would be impacted by a predetermined percentage 
change or based on qualitative factors such as nature of the 
instrument, type of valuation technique used, and the 
significance of the unobservable inputs relative to other inputs 
used within the valuation. Following is a description of the 
significant unobservable inputs provided in the table. 

x

x

x

x

Comparability adjustment – is an adjustment made to 
observed market data such as a transaction price in order to 
reflect dissimilarities in underlying collateral, issuer, rating, 
or other factors used within a market valuation approach, 
expressed as a percentage of an observed price. 
Conversion Factor – is the risk-adjusted rate in which a 
particular instrument may be exchanged for another 
instrument upon settlement, expressed as a percentage 
change from a specified rate. 
Correlation factor - is the likelihood of one instrument 
changing in price relative to another based on an 
established relationship expressed as a percentage of 
relative change in price over a period over time. 
Cost to service - is the expected cost per loan of servicing a 
portfolio of loans which includes estimates for 
unreimbursed expenses (including delinquency and 
foreclosure costs) that may occur as a result of servicing 
such loan portfolios. 

x

x

x

x

x

x

x

x

x

Credit spread – is the portion of the interest rate in excess of 
a benchmark interest rate, such as OIS, LIBOR or U.S. 
Treasury rates, that when applied to an investment captures 
changes in the obligor’s creditworthiness. 
Default rate – is an estimate of the likelihood of not 
collecting contractual amounts owed expressed as a 
constant default rate (CDR). 
Discount rate – is a rate of return used to present value the 
future expected cash flow to arrive at the fair value of an 
instrument. The discount rate consists of a benchmark rate 
component and a risk premium component. The benchmark 
rate component, for example, OIS, LIBOR or U.S. Treasury 
rates, is generally observable within the market and is 
necessary to appropriately reflect the time value of money. 
The risk premium component reflects the amount of 
compensation market participants require due to the 
uncertainty inherent in the instruments’ cash flows resulting 
from risks such as credit and liquidity.  
Fall-out factor - is the expected percentage of loans 
associated with our interest rate lock commitment portfolio 
that are likely of not funding. 
Initial-value servicing - is the estimated value of the 
underlying loan, including the value attributable to the 
embedded servicing right, expressed in basis points of 
outstanding unpaid principal balance. 
Loss severity – is the percentage of contractual cash flows 
lost in the event of a default. 
Prepayment rate – is the estimated rate at which forecasted 
prepayments of principal of the related loan or debt 
instrument are expected to occur, expressed as a constant 
prepayment rate (CPR). 
 Utilization rate – is the estimated rate in which incremental 
portions of existing reverse mortgage credit lines are 
expected to be drawn by borrowers, expressed as an 
annualized rate. 
Volatility factor – is the extent of change in price an item is 
estimated to fluctuate over a specified period of time 
expressed as a percentage of relative change in price over a 
period over time. 

x Weighted average life – is the weighted average number of 
years an investment is expected to remain outstanding, 
based on its expected cash flows reflecting the estimated 
date the issuer will call or extend the maturity of the 
instrument or otherwise reflecting an estimate of the timing 
of an instrument’s cash flows whose timing is not 
contractually fixed. 

Significant Recurring Level 3 Fair Value Asset and 
Liability Input Sensitivity 
We generally use discounted cash flow or similar internal 
modeling techniques to determine the fair value of our Level 3 
assets and liabilities. Use of these techniques requires 
determination of relevant inputs and assumptions, some of 
which represent significant unobservable inputs as indicated in 
the preceding table. Accordingly, changes in these unobservable 
inputs may have a significant impact on fair value. 

Certain of these unobservable inputs will (in isolation) have a 

directionally consistent impact on the fair value of the 

231 

Note 17:  Fair Values of Assets and Liabilities (continued) 

instrument for a given change in that input. Alternatively, the 
fair value of the instrument may move in an opposite direction 
for a given change in another input. Where multiple inputs are 
used within the valuation technique of an asset or liability, a 
change in one input in a certain direction may be offset by an 
opposite change in another input having a potentially muted 
impact to the overall fair value of that particular instrument. 
Additionally, a change in one unobservable input may result in a 
change to another unobservable input (that is, changes in certain 
inputs are interrelated to one another), which may counteract or 
magnify the fair value impact. 

SECURITIES, LOANS and MORTGAGES HELD FOR SALE  The 
fair values of predominantly all Level 3 trading securities, 
mortgages held for sale, loans, other nonmarketable equity 
investments, and available-for-sale securities have consistent 
inputs, valuation techniques and correlation to changes in 
underlying inputs. The internal models used to determine fair 
value for these Level 3 instruments use certain significant 
unobservable inputs within a discounted cash flow or market 
comparable pricing valuation technique. Such inputs include 
discount rate, prepayment rate, default rate, loss severity, 
utilization rate and weighted average life. 

These Level 3 assets would decrease (increase) in value based 

upon an increase (decrease) in discount rate, default rate, loss 
severity, or weighted average life inputs. Conversely, the fair 
value of these Level 3 assets would generally increase (decrease) 
in value if the prepayment rate input were to increase (decrease) 
or if the utilization rate input were to increase (decrease). 

Generally, a change in the assumption used for default rate is 

accompanied by a directionally similar change in the risk 
premium component of the discount rate (specifically, the 
portion related to credit risk) and a directionally opposite change 
in the assumption used for prepayment rates. Unobservable 
inputs for loss severity, utilization rate and weighted average life 
do not increase or decrease based on movements in the other 
significant unobservable inputs for these Level 3 assets. 

DERIVATIVE INSTRUMENTS  Level 3 derivative instruments 
are valued using market comparable pricing, option pricing and 
discounted cash flow valuation techniques. We utilize certain 
unobservable inputs within these techniques to determine the 
fair value of the Level 3 derivative instruments. The significant 
unobservable inputs consist of credit spread, a comparability 
adjustment, prepayment rate, default rate, loss severity, initial-
value servicing, fall-out factor, volatility factor, weighted average 
life, conversion factor, and correlation factor. 

Level 3 derivative assets (liabilities) where we are long the 
underlying would decrease (increase) in value upon an increase 
(decrease) in default rate, fall-out factor, credit spread, 
conversion factor, or loss severity inputs. Conversely, Level 3 
derivative assets (liabilities) would increase (decrease) in value 
upon an increase (decrease) in prepayment rate, initial-value 
servicing, weighted average life, or volatility factor inputs. The 
inverse of the above relationships would occur for instruments in 
which we are short the underlying. The correlation factor and 
comparability adjustment inputs may have a positive or negative 
impact on the fair value of these derivative instruments 
depending on the change in value of the item the correlation 
factor and comparability adjustment is referencing. The 
correlation factor and comparability adjustment is considered 
independent from movements in other significant unobservable 
inputs for derivative instruments. 

Generally, for derivative instruments for which we are subject 
to changes in the value of the underlying referenced instrument, 
change in the assumption used for default rate is accompanied 
by directionally similar change in the risk premium component 
of the discount rate (specifically, the portion related to credit 
risk) and a directionally opposite change in the assumption used 
for prepayment rates. Unobservable inputs for loss severity, fall-
out factor, initial-value servicing, weighted average life, 
conversion factor, and volatility do not increase or decrease 
based on movements in other significant unobservable inputs for 
these Level 3 instruments. 

MORTGAGE SERVICING RIGHTS  We use a discounted cash 
flow valuation technique to determine the fair value of Level 3 
mortgage servicing rights. These models utilize certain 
significant unobservable inputs including prepayment rate, 
discount rate and costs to service. An increase in any of these 
unobservable inputs will reduce the fair value of the mortgage 
servicing rights and alternatively, a decrease in any one of these 
inputs would result in the mortgage servicing rights increasing in 
value. Generally, a change in the assumption used for the default 
rate is accompanied by a directionally similar change in the 
assumption used for cost to service and a directionally opposite 
change in the assumption used for prepayment. The sensitivity 
of our residential MSRs is discussed further in Note 8. 

232 

Assets and Liabilities Recorded at Fair Value on a 
Nonrecurring Basis 
We may be required, from time to time, to measure certain 
assets at fair value on a nonrecurring basis in accordance with 
GAAP. These adjustments to fair value usually result from 

application of LOCOM accounting or write-downs of individual 
assets. The following table provides the fair value hierarchy and 
carrying amount of all assets that were still held as of 
December 31, 2013, and 2012, and for which a nonrecurring fair 
adjustment was recorded during the years then ended. 

(in millions) 

Level 1 

Level 2 

Level 3 

Total 

Level 1 

Level 2 

Level 3 

Total 

December 31, 2013 

December 31, 2012 

Mortgages held for sale (LOCOM) (1) 
Loans held for sale

$

Loans: 

Commercial

Consumer

Total loans (2) 

Other assets (3)

 -
 -

 -

 -

-

 -

 1,126 
 14

414 

 3,690 

 4,104 

893 
 -

 2,019   
 14

-

7 

7 

414 

 3,697   

 4,111   

445 

740 

 1,185   

-
 -

-

-

-

-

1,509
4 

 1,045
-

 2,554 
4 

1,507

5,889

7,396

 -

 4 

 4 

989 

144 

1,507 

5,893 

7,400 

1,133 

(1)  Predominantly real estate 1-4 family first mortgage loans. 
(2)  Represents carrying value of loans for which adjustments are based on the appraised value of the collateral. 
(3)  Includes the fair value of foreclosed real estate, other collateral owned and nonmarketable equity investments. 

The following table presents the increase (decrease) in value 
of certain assets for which a nonrecurring fair value adjustment 
has been recognized during the periods presented. 

(in millions) 

Mortgages held for sale (LOCOM) 

$

Loans held for sale

Loans: 

Commercial

Consumer (1)

Total loans

Other assets (2)

Year ended December 31, 

2013 

2012 

 (23)

 (1)  

 37 

1 

 (216)

 (795) 

 (2,050)  

 (4,989) 

 (2,266)  

 (5,784) 

 (214)

 (316) 

Total 

$

 (2,504)  

 (6,062) 

(1)  Represents write-downs of loans based on the appraised value of the collateral. 
(2)  Includes the losses on foreclosed real estate and other collateral owned that 
were measured at fair value subsequent to their initial classification as 
foreclosed assets. Also includes impairment losses on nonmarketable equity 
investments.  

233 

Note 17:  Fair Values of Assets and Liabilities (continued) 

The table below provides quantitative information about the 
valuation techniques and significant unobservable inputs used in 
the valuation of substantially all of our Level 3 assets and 
liabilities measured at fair value on a nonrecurring basis for 
which we use an internal model. 

We have excluded from the table classes of Level 3 assets and 

liabilities measured using an internal model that we consider, 

both individually and in the aggregate, insignificant relative to 
our overall Level 3 nonrecurring measurements. We made this 
determination based upon an evaluation of each class which 
considered the magnitude of the positions, nature of the 
unobservable inputs and potential for significant changes in fair 
value due to changes in those inputs. 

($ in millions) 

December 31, 2013 

Residential mortgages 

Fair Value 
Level 3 

Valuation Technique(s) (1) 

Significant 
Unobservable Inputs (1) 

Range 
of inputs 

Weighted 
Average (2) 

held for sale (LOCOM) 

$ 

 893 (3) 

Discounted cash flow 

Default rate (5)  1.2  -
4.3  -
1.6  -

Discount rate 
Loss severity 

12.0 
48.2   

4.4 % 

2.7  % 

Market comparable pricing  Comparability adjustment 

4.6  -

4.6 

Prepayment rate (6)  2.0  - 100.0 

Other assets: private equity

 fund investments (4)
Insignificant level 3 assets

Total 

December 31, 2012 

Residential mortgages 

505 
242 

 1,640 

held for sale (LOCOM) 

$ 

1,045 (3) 

Discounted cash flow 

Default rate(5) 

Discount rate 

Loss severity 

Prepayment rate (6) 

Insignificant level 3 assets

Total 

 148 

1,193 

21.2 % 

2.9  -
4.1  -
2.0  -
45.0 
1.0  - 100.0 

11.9 

10.9 
5.2 

67.2 

4.6 

7.9 % 

10.9 

6.0 

66.7 

(1)  Refer to the narrative following the recurring quantitative Level 3 table of this Note for a definition of the valuation technique(s) and significant unobservable inputs. 
(2)  For residential MHFS, weighted averages are calculated using outstanding unpaid principal balance of the loans. 
(3)  Consists of approximately $825 million and $942 million government insured/guaranteed loans purchased from GNMA-guaranteed mortgage securitization, at 

December 31, 2013 and 2012, respectively and $68 million and $103 million of other mortgage loans which are not government insured/guaranteed at December 31, 2013 
and 2012, respectively. 

(4)  Represents a single investment. For additional information, see the “Alternative Investments” section in this Note. 
(5)  Applies only to non-government insured/guaranteed loans. 
(6)  Includes the impact on prepayment rate of expected defaults for the government insured/guaranteed loans, which impacts the frequency and timing of early resolution of 

loans. 

234 

Alternative Investments 
The following table summarizes our investments in various types 
of funds for which we use net asset values (NAVs) per share as a 
practical expedient to measure fair value on recurring and 

nonrecurring bases. The investments are included in trading 
assets, available-for-sale securities, and other assets. The table 
excludes those investments that are probable of being sold at an 
amount different from the funds’ NAVs.

(in millions) 

December 31, 2013 

Offshore funds 
Funds of funds

Hedge funds 
Private equity funds (1)(2)

Venture capital funds (2)

Total (3) 

December 31, 2012 

Offshore funds 
Funds of funds

Hedge funds

Private equity funds

Venture capital funds 

Total (3) 

Fair 
value 

Unfunded 
commitments 

Redemption 
frequency 

Redemption 

notice 
period 

1 - 180 days 
N/A 

5 - 95 days 
N/A 

N/A 

Daily - Quarterly 
N/A 

Monthly - Semi Annually 
N/A 

N/A 

$ 

308 
 -

2
 1,496 

 63 

$ 

 1,869 

$ 

379 
 1 

 2 

 807 

82 

$ 

1,271

-
-

 -
316 

14 

330 

-
-

-

195 

21 

 216 

Daily - Annually 
Quarterly 

Daily - Annually 

N/A 

N/A 

1 - 180 days 
90 days 

5 - 95 days 

N/A 

N/A 

N/A - Not applicable 
(1)  Excludes $505 million in a private equity fund that had a nonrecurring fair value adjustment during 2013 and is probable of being sold for an amount different from the 

fund’s NAV; therefore, the investment’s fair value has been estimated using recent transaction information. This investment is subject to the Volcker Rule, which includes 
provisions that restrict banking entities from owning interests in certain types of funds. 
(2)  Includes certain investments subject to the Volcker Rule, which we may have to divest. 
(3)  Includes nonmarketable equity investments carried at cost for which we use NAVs as a practical expedient for determining nonrecurring fair value adjustments. These 

investments are predominantly private equity funds and had a fair value of $1.5 billion and $816 million and carrying value of $1.4 billion and $651 million at 
December 31, 2013 and 2012, respectively. The fair value and carrying value of investments with nonrecurring fair value adjustments were $88 million and $21 million 
during 2013 and 2012, respectively. 

Offshore funds primarily invest in foreign mutual funds. 
Redemption restrictions are in place for these investments with a 
fair value of $144 million and $189 million at December 31, 2013 
and December 31, 2012, respectively, due to lock-up provisions 
that will remain in effect until October 2015. 

Private equity funds invest in equity and debt securities 
issued by private and publicly-held companies in connection 
with leveraged buyouts, recapitalizations and expansion 
opportunities. Substantially all of these investments do not allow 
redemptions. Alternatively, we receive distributions as the 
underlying assets of the funds liquidate. 

Venture capital funds invest in domestic and foreign 
companies in a variety of industries, including information 
technology, financial services and healthcare. These investments 
can never be redeemed with the funds. Instead, we receive 
distributions as the underlying assets of the fund liquidate. 

235 

Note 17:  Fair Values of Assets and Liabilities (continued) 

Fair Value Option 
We measure MHFS at fair value for MHFS originations for 
which an active secondary market and readily available market 
prices exist to reliably support fair value pricing models used for 
these loans. Loan origination fees on these loans are recorded 
when earned, and related direct loan origination costs are 
recognized when incurred. We also measure at fair value certain 
of our other interests held related to residential loan sales and 
securitizations. We believe fair value measurement for MHFS 
and other interests held, which we hedge with free-standing 
derivatives (economic hedges) along with our MSRs measured at 
fair value, reduces certain timing differences and better matches 
changes in the value of these assets with changes in the value of 
derivatives used as economic hedges for these assets. 

We elected to measure certain LHFS portfolios at fair value 

in conjunction with customer accommodation activities, to 
better align the measurement basis of the assets held with our 
management objectives given the trading nature of these 
portfolios. In addition, we elected to measure at fair value 
certain letters of credit and nonmarketable equity securities that 
are hedged with derivative instruments to better reflect the 
economics of the transactions. The letters of credit are included 

in trading account assets or liabilities, and the nonmarketable 
equity securities are included in other assets. 

Loans that we measure at fair value consist predominantly of 

reverse mortgage loans previously transferred under a GNMA 
reverse mortgage securitization program accounted for as a 
secured borrowing. Before the transfer, they were classified as 
MHFS measured at fair value and, as such, remain carried on 
our balance sheet under the fair value option. 

Similarly, we may elect fair value option for the assets and 
liabilities of certain consolidated VIEs. This option is generally 
elected for newly consolidated VIEs for which predominantly all 
of our interests, prior to consolidation, are carried at fair value 
with changes in fair value recorded to earnings. Accordingly, 
such an election allows us to continue fair value accounting 
through earnings for those interests and eliminate income 
statement mismatch otherwise caused by differences in the 
measurement basis of the consolidated VIEs assets and 
liabilities. 

The following table reflects the differences between fair value 

carrying amount of certain assets and liabilities for which we 
have elected the fair value option and the contractual aggregate 
unpaid principal amount at maturity. 

December 31, 2013 

December 31, 2012 

Fair value   

carrying   

amount 

less 

Fair value 

carrying 

amount 

less 

Fair value 

Aggregate 

aggregate 

Fair value 

Aggregate 

aggregate 

carrying

unpaid 

unpaid 

carrying 

unpaid 

unpaid 

amount 

principal 

principal 

amount 

principal 

principal 

$

 13,879 

 13,966 

 (87) (1)

42,305

41,183

 1,122 (1) 

205 

39 

1 

1 

 5,995 

188 

 1,386 
-

359 

46 

9 

9 

 5,674 

188 

n/a 
 (199)

 (154)

 (7)

 (8)

 (8)

 321 

-

n/a

 199  (3)

 309 

49 

6 

2 

 655 

64 

10 

6 

6,206

5,669

 89 

-
 (1)

 89 

n/a  

 (346) 

 (15) 

 (4) 

 (4) 

537 

-

n/a  

 (1,157)

 1,156 (3) 

(in millions) 

Mortgages held for sale: 

Total loans 

Nonaccrual loans  

Loans 90 days or more past due and still accruing

Loans held for sale: 

Total loans

Nonaccrual loans  

Loans: 

Total loans

Nonaccrual loans  

Other assets  (2)

Long-term debt

(1)  The difference between fair value carrying amount and aggregate unpaid principal includes changes in fair value recorded at and subsequent to funding, gains and losses on 

the related loan commitment prior to funding, and premiums on acquired loans. 

(2)  Consists of nonmarketable equity investments carried at fair value.  See Note 7 for more information. 
(3)  Represents collateralized, non-recourse debt securities issued by certain of our consolidated securitization VIEs that are held by third party investors. To the extent cash 

flows from the underlying collateral are not sufficient to pay the unpaid principal amount of the debt, those third party investors absorb losses. 

236 

 
The assets and liabilities accounted for under the fair value 
option are initially measured at fair value. Gains and losses from 
initial measurement and subsequent changes in fair value are 
recognized in earnings. The changes in fair value related to 

initial measurement and subsequent changes in fair value 
included in earnings for these assets and liabilities measured at 
fair value are shown below by income statement line item.

 2013 

2012 

Net gains  

Mortgage
banking 

(losses) 
from 

Other   

Mortgage 
banking 

Net gains 

(losses) 
from 

Other 

Mortgage 
banking 

Net gains 

(losses) 
from 

2011 

Other 

(in millions) 

noninterest 
income 

trading 
activities 

noninterest 
income 

noninterest  
income 

trading 
activities 

noninterest 
income 

noninterest  
income 

trading 
activities 

noninterest 
income 

Year ended December 31, 
Mortgages held for sale 

$ 

 2,073 

Loans held for sale
Loans

Other assets
Long-term debt

Other interests held (1)

 -
 -

 -
 -

 -

-

-
-

-
-

 (15)

-

8,240

-
 (216)

324 
-

 -

-
 -

-
-

-

 -

-
-

-
-

 (42)

1 

 21
 63 

-
 (27)

 34

6,084

 -
13 

-
 (11)

 -

 -

-
-

-
 -

 (25)

-

 32 
80 

-
-

 -

(1) Consists of retained interests in securitization and changes in fair value of letters of credit. 

For performing loans, instrument-specific credit risk gains or 
losses were derived principally by determining the change in fair 
value of the loans due to changes in the observable or implied 
credit spread. Credit spread is the market yield on the loans less 
the relevant risk-free benchmark interest rate. For 
nonperforming loans, we attribute all changes in fair value to 
instrument-specific credit risk. The following table shows the 
estimated gains and losses from earnings attributable to 
instrument-specific credit risk related to assets accounted for 
under the fair value option. 

(in millions)

Gains (losses) attributable to 

instrument-specific credit risk: 

Mortgages held for sale 

Loans held for sale

Total 

Year ended December 31, 

 2013 

2012 

2011 

$

$

 126 

 (124)

 (144) 

-

 21 

32 

 126 

 (103)

 (112) 

237 

 
Note 17:  Fair Values of Assets and Liabilities (continued) 

Disclosures about Fair Value of Financial 
Instruments  
The table below is a summary of fair value estimates for financial 
instruments, excluding financial instruments recorded at fair 
value on a recurring basis as they are included within the Assets 
and Liabilities Recorded at Fair Value on a Recurring Basis table 
included earlier in this Note. The carrying amounts in the 
following table are recorded on the balance sheet under the 
indicated captions. 

We have not included assets and liabilities that are not 
financial instruments in our disclosure, such as the value of the 
long-term relationships with our deposit, credit card and trust 
customers, amortized MSRs, premises and equipment, goodwill 
and other intangibles, deferred taxes and other liabilities. The 
total of the fair value calculations presented does not represent, 
and should not be construed to represent, the underlying value 
of the Company. 

(in millions) 

December 31, 2013 

Financial assets 

Carrying 
amount 

Level 1 

Level 2 

Level 3 

Total 

Estimated fair value 

Cash and due from banks (1) 

$ 

 19,919 

 19,919   

-

Federal funds sold, securities purchased under resale 
agreements and other short-term investments (1)

Held-to-maturity securities

Mortgages held for sale (2)

Loans held for sale (2)

Loans, net (3)

Nonmarketable equity investments (cost method)

Financial liabilities 

Deposits

Short-term borrowings (1)  

Long-term debt (4)

December 31, 2012 

Financial assets 

 213,793 

 12,346

 2,884 

 132 

 793,363 

 6,978 

 1,079,177 

 53,883

 152,987 

 5,160   

 208,633   

 6,205   

 2,009   

136 

-

-

 6,042 

893 

-

 19,919 

 213,793 

 12,247 

 2,902 

136 

 58,350   

 740,063 

 798,413 

-

 8,635

 8,635 

 1,037,448   

 42,079 

 1,079,527 

 53,883

 -

 53,883 

 144,984   

 10,879 

 155,863 

 -

-

-

-

-

-

 -

-

Cash and due from banks (1) 

$ 

21,860

 21,860

 -

Federal funds sold, securities purchased under resale 

agreements and other short-term investments (1)

 137,313

 5,046

 132,267

Mortgages held for sale (2) 

Loans held for sale (2) 

Loans, net (3) 

Nonmarketable equity investments (cost method) 

Financial liabilities 

  Deposits 

Short-term borrowings (1) 

Long-term debt (4) 

4,844

104 

763,968

6,799

1,002,835  

57,175

127,366

 -

-

 -

 -

-

 -

 -

3,808

83 

56,237

2 

946,922

57,175

119,220

-

 -

 1,045 

29 

 716,114 

8,229 

21,860 

137,313 

4,853 

112 

772,351 

8,231 

 57,020 

1,003,942  

 -

 11,063 

57,175 

130,283 

(1)  Amounts consist of financial instruments in which carrying value approximates fair value. 
(2)  Balance reflects MHFS and LHFS, as applicable, other than those MHFS and LHFS for which election of the fair value option was made. 
(3)  Loans exclude balances for which the fair value option was elected and also exclude lease financing with a carrying amount of $12.0 billion and $12.4 billion at 

December 31, 2013 and 2012, respectively. 

(4)  The carrying amount and fair value exclude balances for which the fair value option was elected and obligations under capital leases of $11 million and $12 million at 

December 31, 2013 and 2012, respectively. 

Loan commitments, standby letters of credit and commercial 
and similar letters of credit are not included in the table above.  
A reasonable estimate of the fair value of these instruments is 
the carrying value of deferred fees plus the related allowance. 
This amounted to $597 million and $586 million at 
December 31, 2013 and 2012, respectively. 

238 

Note 18:  Preferred Stock 

We are authorized to issue 20 million shares of preferred stock 
and 4 million shares of preference stock, both without par value. 
Preferred shares outstanding rank senior to common shares 
both as to dividends and liquidation preference but have no 
general voting rights. We have not issued any preference shares 
under this authorization. If issued, preference shares would be 

limited to one vote per share. Our total authorized, issued and 
outstanding preferred stock is presented in the following two 
tables. The Employee Stock Ownership Plan (ESOP) Cumulative 
Convertible Preferred Stock is presented in the two tables below 
and in the table on the following page. 

DEP Shares 
Dividend Equalization Preferred Shares (DEP) 

Series G 
7.25% Class A Preferred Stock

Series H 
Floating Class A Preferred Stock

Series I 
Floating Class A Preferred Stock
Series J 
8.00% Non-Cumulative Perpetual Class A Preferred Stock

Series K 
7.98% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock

Series L 
7.50% Non-Cumulative Perpetual Convertible Class A Preferred Stock

Series N 
5.20% Non-Cumulative Perpetual Class A Preferred Stock

Series O 
5.125% Non-Cumulative Perpetual Class A Preferred Stock

Series P 
5.25% Non-Cumulative Perpetual Class A Preferred Stock
Series Q 
5.85% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock
Series R 
6.625% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock
ESOP 
Cumulative Convertible Preferred Stock (1)

Total 

December 31, 2013 

December 31, 2012  

Liquidation
preference 
per share 

Shares 
authorized 
and designated  

Liquidation 
preference 
per share 

Shares 
authorized 
and designated 

$

10 

 97,000 

$ 

10 

 97,000 

 15,000 

50,000 

 15,000

 50,000 

 20,000 

 50,000 

 20,000

 50,000 

 100,000 

 25,010 

 100,000

 25,010 

 1,000 

 2,300,000 

 1,000 

 2,300,000 

 1,000 

 3,500,000 

 1,000 

 3,500,000 

 1,000 

 4,025,000 

 1,000 

 4,025,000 

 25,000 

 30,000 

 25,000

 30,000 

 25,000 

 27,600 

 25,000

 27,600 

 25,000 

 26,400 

 25,000 

 69,000 

 25,000 

 34,500 

-

 1,105,664 

 11,340,174 

 -

-

-

-

-

-

-

 910,934 

 11,015,544 

(1)  See the following page for additional information about the liquidation preference for the ESOP Cumulative Preferred Stock. 

(in millions, except shares) 

DEP Shares 
Dividend Equalization Preferred Shares (DEP)

Series I (1) 
Floating Class A Preferred Stock

Series J (1) 
8.00% Non-Cumulative Perpetual Class A Preferred Stock
Series K (1) 
7.98% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock
Series L (1) 
7.50% Non-Cumulative Perpetual Convertible Class A Preferred Stock
Series N (1) 
5.20% Non-Cumulative Perpetual Class A Preferred Stock
Series O (1) 
5.125% Non-Cumulative Perpetual Class A Preferred Stock
Series P (1) 
5.25% Non-Cumulative Perpetual Class A Preferred Stock
Series Q (1) 
5.85% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock
Series R (1) 
6.625% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock
ESOP 
Cumulative Convertible Preferred Stock

December 31, 2013 

December 31, 2012 

Shares 
issued and 
outstanding 

Par 
value

Carrying 

value  Discount 

Shares 
issued and 
outstanding 

Par 
value 

Carrying 

value  Discount 

 96,546  $

 -

-

 25,010 

 2,501 

 2,501 

-

-

96,546  $  

-

-

 25,010

 2,501 

 2,501 

-

-

 2,150,375 

 2,150 

 1,995 

155 

 2,150,375 

 2,150 

 1,995 

155 

 3,352,000 

 3,352 

 2,876 

476 

 3,352,000 

 3,352 

 2,876 

476 

 3,968,000 

 3,968 

 3,200 

768 

 3,968,000 

 3,968 

 3,200 

768 

 30,000 

750 

750 

 26,000 

650 

650 

 25,000 

625 

625 

 69,000 

 1,725 

 1,725 

 33,600 

840 

840 

 1,105,664 

 1,105 

 1,105 

-

-

-

-

-

-

 30,000

 750 

750 

 26,000

 650 

650 

-

-

-

-

-

-

-

-

-

 910,934

 911 

911 

-

-

-

-

-

-

Total 

 10,881,195  $  

 17,666 

 16,267 

 1,399 

 10,558,865  $ 

 14,282

 12,883

 1,399 

(1)  Preferred shares qualify as Tier 1 capital. 

239 

 
 
Note 18:  Preferred Stock (continued) 

In March 2013, we issued 25 million Depositary Shares, each 

representing a 1/1,000th interest in a share of the Non-
Cumulative Perpetual Class A Preferred Stock, Series P, for an 
aggregate public offering price of $625 million. 

In July 2013, we issued 69 million Depositary Shares, each 

representing a 1/1,000th interest in a share of the Non-
Cumulative Perpetual Class A Preferred Stock, Series Q, for an 
aggregate public offering price of $1.7 billion. 

In December 2013, we issued 34 million Depositary Shares, 

each representing a 1/1,000th interest in a share of the Non-
Cumulative Perpetual Class A Preferred Stock, Series R, for an 
aggregate public offering price of $840 million. 

See Note 8 for additional information on our trust preferred 
securities. We do not have a commitment to issue Series G or H 
preferred stock. 

ESOP CUMULATIVE CONVERTIBLE PREFERRED STOCK  All 
shares of our ESOP Cumulative Convertible Preferred Stock 
(ESOP Preferred Stock) were issued to a trustee acting on behalf 
of the Wells Fargo & Company 401(k) Plan (the 401(k) Plan). 
Dividends on the ESOP Preferred Stock are cumulative from the 
date of initial issuance and are payable quarterly at annual rates 
based upon the year of issuance. Each share of ESOP Preferred 
Stock released from the unallocated reserve of the 401(k) Plan is 
converted into shares of our common stock based on the stated 
value of the ESOP Preferred Stock and the then current market 
price of our common stock. The ESOP Preferred Stock is also 
convertible at the option of the holder at any time, unless 
previously redeemed. We have the option to redeem the ESOP 
Preferred Stock at any time, in whole or in part, at a redemption 
price per share equal to the higher of (a) $1,000 per share plus 
accrued and unpaid dividends or (b) the fair market value, as 
defined in the Certificates of Designation for the ESOP Preferred 
Stock.  

(in millions, except shares)

ESOP Preferred Stock 

$1,000 liquidation preference per share 

2013 

2012 

2011 

2010 

  2008

2007 

2006 

2005 

2004 

Shares issued and outstanding 

Carrying value 

Dec. 31, 

Dec. 31,

Dec. 31, 

Dec. 31, 

Adjustable dividend rate 

 2013 

2012 

 2013 

2012 

Minimum 

Maximum 

 349,788 

 217,404 

 241,263 

 171,011 

 57,819 

 39,248 

 21,139 

 7,992 

-

-

$ 

245,604

277,263

201,011

73,434

53,768

33,559

18,882

7,413

350 

 217 

 241 

 171 

 58 

 39 

 21 

 8

 -

 1,105 

-

246 

277 

201 

73 

54 

34 

 19 

7 

911 

 (1,200) 

(986) 

8.50  % 

10.00 

9.00

9.50

10.50 

10.75 

10.75 

9.75

8.50

9.50 

11.00 

 10.00 

 10.50

11.50 

11.75 

11.75 

 10.75 

 9.50 

Total ESOP Preferred Stock (1)

 1,105,664 

910,934 

Unearned ESOP shares (2) 

$ 

$

(1)  At December 31, 2013 and December 31, 2012, additional paid-in capital included $95 million and $75 million, respectively, related to ESOP preferred stock. 
(2)  We recorded a corresponding charge to unearned ESOP shares in connection with the issuance of the ESOP Preferred Stock. The unearned ESOP shares are reduced as 

shares of the ESOP Preferred Stock are committed to be released. 

240 

 
Note 19:  Common Stock and Stock Plans 

Common Stock 
The following table presents our reserved, issued and authorized 
shares of common stock at December 31, 2013. 

Dividend reinvestment and 

common stock purchase plans 

Director plans

Stock plans (1)
Convertible securities and warrants 

Total shares reserved

Shares issued

Shares not reserved

Total shares authorized

Number of shares 

11,732,445  
 1,054,645 

 653,684,625 
 104,944,332 

 771,416,047 
 5,481,811,474 

 2,746,772,479 

 9,000,000,000 

(1)  Includes employee options, restricted shares and restricted share rights, 401(k), 

profit sharing and compensation deferral plans. 

At December 31, 2013, we have warrants outstanding and 
exercisable to purchase 39,108,864 shares of our common stock 
with an exercise price of $34.01 per share, expiring on October 
28, 2018. We did not purchase any of these warrants in 2013. We 
purchased 70,210 of these warrants in 2012. These warrants 
were issued in connection with our participation in the TARP 
CPP. 

Dividend Reinvestment and Common Stock 
Purchase Plans 
Participants in our dividend reinvestment and common stock 
direct purchase plans may purchase shares of our common stock 
at fair market value by reinvesting dividends and/or making 
optional cash payments, under the plan's terms. 

Employee Stock Plans 
We offer stock-based employee compensation plans as described 
below. For information on our accounting for stock-based 
compensation plans, see Note 1. 

LONG-TERM INCENTIVE COMPENSATION PLANS  Our Long- 
Term Incentive Compensation Plan (LTICP) provides for awards 
of incentive and nonqualified stock options, stock appreciation 
rights, restricted shares, restricted stock rights (RSRs), 
performance share awards (PSAs) and stock awards without 
restrictions. 

During 2013, 2012 and 2011 we granted RSRs and 

performance shares as our primary long-term incentive awards 
instead of stock options. Holders of RSRs are entitled to the 
related shares of common stock at no cost generally vesting over 
three to five years after the RSRs were granted. RSRs generally 
continue to vest after retirement according to the original vesting 
schedule. Except in limited circumstances, RSRs are canceled 
when employment ends. 

Holders of each vested PSA are entitled to the related shares 

of common stock at no cost. PSAs continue to vest after 
retirement according to the original vesting schedule subject to 
satisfying the performance criteria and other vesting conditions. 

Holders of RSRs and PSAs may be entitled to receive 
additional RSRs and PSAs (dividend equivalents) or cash 
payments equal to the cash dividends that would have been paid 
had the RSRs or PSAs been issued and outstanding shares of 
common stock. RSRs and PSAs granted as dividend equivalents 
are subject to the same vesting schedule and conditions as the 
underlying award. 

Stock options must have an exercise price at or above fair 
market value (as defined in the plan) of the stock at the date of 
grant (except for substitute or replacement options granted in 
connection with mergers or other acquisitions) and a term of no 
more than 10 years. Except for options granted in 2004 and 
2005, which generally vested in full upon grant, options 
generally become exercisable over three years beginning on the 
first anniversary of the date of grant. Except as otherwise 
permitted under the plan, if employment is ended for reasons 
other than retirement, permanent disability or death, the option 
exercise period is reduced or the options are canceled. 

Certain options granted prior to 2004 included the right to 
acquire a “reload” stock option. Reload grants are fully vested 
upon grant and are expensed immediately; the last reload 
options were granted in 2013. As of December 31, 2013, none of 
the options outstanding included a reload feature. 

Compensation expense for most of our RSRs, and PSAs 
granted prior to 2013, is based on the quoted market price of the 
related stock at the grant date; in 2013 certain RSRs and all PSAs  
granted include discretionary performance based vesting 
conditions and are subject to variable accounting. For these 
awards, the associated compensation expense fluctuates with 
changes in our stock price. Stock option expense is based on the 
fair value of the awards at the date of grant. The following table 
summarizes the major components of stock incentive 
compensation expense and the related recognized tax benefit. 

(in millions) 

RSRs 

Performance shares

Stock options

Total stock incentive compensation 

expense 

Related recognized tax benefit 

Year ended December 31, 

2013 

2012 

2011 

 568 

 157 

 -

 725 

 273 

435 

112 

13 

560 

211 

338 

128 

63 

529 

200 

$

$

$

241 

Note 19:  Common Stock and Stock Plans (continued) 

For various acquisitions and mergers, we converted employee 
and director stock options of acquired or merged companies into 
stock options to purchase our common stock based on the terms 
of the original stock option plan and the agreed-upon exchange 
ratio. In addition, we converted restricted stock awards into 
awards that entitle holders to our stock after the vesting 
conditions are met. Holders receive cash dividends on 
outstanding awards if provided in the original award. 

The total number of shares of common stock available for 
grant under the plans at December 31, 2013, was 282 million. 

Director Awards 
Beginning in 2011, we granted only common stock awards under 
the LTICP to non-employee directors elected or re-elected at the 
annual meeting of stockholders and prorated awards to directors 
who join the Board at any other time. Stock awards vest 
immediately. Options also were granted to directors prior to 
2011, and can be exercised after twelve months through the tenth 
anniversary of the grant date. Options granted prior to 2005 may 
include the right to acquire a “reload” stock option. 

Restricted Share Rights 
A summary of the status of our RSRs and restricted share awards 
at December 31, 2013, and changes during 2013 is in the 
following table: 

Number 

Nonvested at January 1, 2013

 55,287,337  

$ 

Granted 

Vested 

Canceled or forfeited 

 18,476,399  

(12,233,361) 

(886,381) 

Nonvested at December 31, 2013

 60,643,994  

Weighted-  

average  

grant-date 

fair value  

29.78 

35.52 

29.32 

30.70 

31.61 

The weighted-average grant date fair value of RSRs granted 

during 2012 and 2011 was $31.49 and $31.02, respectively. 
At December 31, 2013, there was $702 million of total 

unrecognized compensation cost related to nonvested RSRs. The 
cost is expected to be recognized over a weighted-average period 
of 2.5 years. The total fair value of RSRs that vested during 2013, 
2012 and 2011 was $472 million, $89 million and $41 million, 
respectively. 

Performance Share Awards 
Holders of PSAs are entitled to the related shares of common 
stock at no cost subject to the Company's achievement of 
specified performance criteria over a three-year period. PSAs are 
granted at a target number; based on the Company's 
performance, the number of awards that vest can be adjusted 
downward to zero and upward to a maximum of either 125% or 
150% of target. The awards vest in the quarter after the end of 
the performance period. For PSAs whose performance period 
ended December 31, 2013, the determination of the number of 
performance shares that will vest will occur in the first quarter of 
2014, after review of the Company’s performance by the Human 
Resources Committee of the Board of Directors. In 2013, PSAs 
granted include discretionary performance based vesting 
conditions and are subject to variable accounting. For these 
awards, the associated compensation expense fluctuates with 
changes in our stock price and the estimated outcome of meeting 
the performance conditions. The total expense that will be 
recognized on these awards cannot be finalized until the 
determination of the awards that will vest. 

A summary of the status of our PSAs at December 31, 2013 
and changes during 2013 is in the following table, based on the 
target amount of awards: 

Number 

Nonvested at January 1, 2013

 10,294,881 

$ 

Granted 

Vested 

4,614,295 

 (4,070,028) 

Nonvested at December 31, 2013

 10,839,148 

Weighted-  

average  

grant date 

fair value  

30.35 

33.56 

27.67 

32.72 

The weighted-average grant date fair value of performance 
awards granted during 2012 and 2011 was $31.44 and $31.26, 
respectively. 

At December 31, 2013, there was $56 million of total 

unrecognized compensation cost related to nonvested 
performance awards. The cost is expected to be recognized over 
a weighted-average period of 1.7 years. 

242 

Stock Options 
The table below summarizes stock option activity and related 
information for the stock plans. Options assumed in mergers are 
included in the activity and related information for Incentive 


Compensation Plans if originally issued under an employee plan, 

and in the activity and related information for Director Awards if
 
originally issued under a director plan.
 

Incentive compensation plans 

Options outstanding as of December 31, 2012

Granted 

Canceled or forfeited 
Exercised 

Options exercisable and outstanding as of December 31, 2013

Director awards 
Options outstanding as of December 31, 2012

Granted 

Canceled or forfeited 

Exercised 

Options exercisable and outstanding as of December 31, 2013

As of December 31, 2013, there was no unrecognized 
compensation cost related to stock options. The total intrinsic 
value of options exercised during 2013, 2012 and 2011 was 
$643 million, $694 million and $246 million, respectively. 

Cash received from the exercise of stock options for 2013, 
2012 and 2011 was $1.6 billion, $1.5 billion and $554 million, 
respectively. 

We do not have a specific policy on repurchasing shares to 
satisfy share option exercises. Rather, we have a general policy 
on repurchasing shares to meet common stock issuance 
requirements for our benefit plans (including share option 
exercises), conversion of our convertible securities, acquisitions 
and other corporate purposes. Various factors determine the 
amount and timing of our share repurchases, including our 
capital requirements, the number of shares we expect to issue for 
acquisitions and employee benefit plans, market conditions 
(including the trading price of our stock), and regulatory and 
legal considerations. These factors can change at any time, and 
there can be no assurance as to the number of shares we will 
repurchase or when we will repurchase them. 

The fair value of each option award granted on or after 
January 1, 2006, is estimated using a Black-Scholes valuation 
model. The expected term of reload options granted is generally 
based on the midpoint between the valuation date and the 
contractual termination date of the original option. Our expected 
volatilities are based on a combination of the historical volatility 
of our common stock and implied volatilities for traded options 
on our common stock. The risk-free rate is based on the U.S. 
Treasury zero-coupon yield curve in effect at the time of grant. 
Both expected volatility and the risk-free rates are based on a 
period commensurate with our expected term. The expected 
dividend is based on a fixed dividend amount. 

Weighted- 
average 

Weighted-

average 
remaining 

exercise 
price 

contractual 
term (in yrs.) 

Aggregate  
intrinsic 

value 
(in millions) 

40.84 
35.25 

105.88 
28.40 

42.86

 31.42 

37.05 

35.43 

28.87 

 31.95

 3.2 

$ 

2,245 

 2.8 

 6 

Number 

 202,926,392 
72,581 

(6,366,940) 
(56,147,977) 

 140,484,056 

$ 

 588,022

11,585 

(17,629) 

(102,341) 

 479,637

The following table presents the weighted-average per share 
fair value of options granted and the assumptions used, based on 
a Black-Scholes option valuation model. All of the options 
granted in the years shown resulted from the reload feature. 

Year ended December 31, 

2013 

2012 

2011 

Per share fair value of options granted  $

 1.58 

2.79 

3.78 

Expected volatility

Expected dividends 

Expected term (in years)

Risk-free interest rate

 18.3  %  29.2

$

 0.93 

 0.5 

 0.1  %  

0.68

0.7 

0.1 

 32.7 

 0.32 

1.0 

0.2 

Employee Stock Ownership Plan 
The Wells Fargo & Company 401(k) Plan (401(k) Plan) is a 
defined contribution plan with an Employee Stock Ownership 
Plan (ESOP) feature. The ESOP feature enables the 401(k) Plan 
to borrow money to purchase our preferred or common stock. 
From 1994 through 2013, with the exception of 2009, we loaned 
money to the 401(k) Plan to purchase shares of our ESOP 
preferred stock. As our employer contributions are made to the 
401(k) Plan and are used by the 401(k) Plan to make ESOP loan 
payments, the ESOP preferred stock in the 401(k) Plan is 
released and converted into our common stock shares. 
Dividends on the common stock shares allocated as a result of 
the release and conversion of the ESOP preferred stock reduce 
retained earnings and the shares are considered outstanding for 
computing earnings per share. Dividends on the unallocated 
ESOP preferred stock do not reduce retained earnings, and the 
shares are not considered to be common stock equivalents for 
computing earnings per share. Loan principal and interest 
payments are made from our employer contributions to the 
401(k) Plan, along with dividends paid on the ESOP preferred 

243 

Note 19:  Common Stock and Stock Plans (continued) 

stock. With each principal and interest payment, a portion of the 
ESOP preferred stock is released and converted to common 
stock shares, which are allocated to the 401(k) Plan participants 
and invested in the Wells Fargo ESOP Fund within the 401(k) 
Plan. 

The balance of common stock and unreleased preferred stock 

held in the Wells Fargo ESOP fund, the fair value of unreleased 
ESOP preferred stock and the dividends on allocated shares of 
common stock and unreleased ESOP Preferred Stock paid to the 
401(k) Plan were: 

(in millions, except shares) 

Allocated shares (common)

Unreleased shares (preferred)
Fair value of unreleased ESOP preferred shares 

Allocated shares (common) 
Unreleased shares (preferred)

Shares outstanding 

December 31, 

2013 

2012 

2011 

 137,354,139  136,821,035  131,046,406 

 1,105,664 
 1,105 

910,934 
911 

858,759 
859 

Dividends paid 
Year ended December 31, 

2013 

 159 
 132 

2012 

2011 

117 
115 

60 

95 


$

$

Deferred Compensation Plan for Independent 
Sales Agents 
WF Deferred Compensation Holdings, Inc. is a wholly-owned 
subsidiary of the Parent formed solely to sponsor a deferred 
compensation plan for independent sales agents who provide 
investment, financial and other qualifying services for or with 
respect to participating affiliates. 

The Nonqualified Deferred Compensation Plan for 

Independent Contractors, which became effective January 1, 
2002, allows participants to defer all or part of their eligible 
compensation payable to them by a participating affiliate. The 
Parent has fully and unconditionally guaranteed the deferred 
compensation obligations of WF Deferred Compensation 
Holdings, Inc. under the plan. 

244 

Note 20: Employee Benefits and Other Expenses 

Pension and Postretirement Plans 
We sponsor a noncontributory qualified defined benefit 
retirement plan, the Wells Fargo & Company Cash Balance Plan 
(Cash Balance Plan), which covers eligible employees of Wells 
Fargo. Benefits accrued under the Cash Balance Plan were frozen 
effective July 1, 2009. 

Prior to July 1, 2009, eligible employees' Cash Balance Plan 

accounts were allocated a compensation credit based on a 
percentage of their certified compensation. The compensation 
credit percentage was based on age and years of credited service. 
The freeze discontinues the allocation of compensation credits 
after June 30, 2009. Investment credits continue to be allocated 
to participants based on their accumulated balances. 

We recognize settlement losses for our Cash Balance Plan 
based on an assessment of whether our estimated lump sum 
payments related to the Cash Balance Plan will, in aggregate for 
the year, exceed the sum of its annual service and interest cost 
(threshold); in 2013, lump sum payments exceeded this 
threshold. Settlement losses of $123 million were recognized in 
2013, representing the pro rata portion of the net loss remaining 
in cumulative other comprehensive income based on the 
percentage reduction in the Cash Balance Plan’s projected 
benefit obligation. A remeasurement of the Cash Balance liability 

and related plan assets occurs at the end of each quarter in 
which settlement losses are recognized. 

We did not make a contribution to our Cash Balance Plan in 

2013. We do not expect that we will be required to make a 
contribution to the Cash Balance Plan in 2014; however, this is 
dependent on the finalization of the actuarial valuation in 2014. 
Our decision of whether to make a contribution in 2014 will be 
based on various factors including the actual investment 
performance of plan assets during 2014. Given these 
uncertainties, we cannot estimate at this time the amount, if any, 
that we will contribute in 2014 to the Cash Balance Plan. For the 
nonqualified pension plans and postretirement benefit plans, 
there is no minimum required contribution beyond the amount 
needed to fund benefit payments; we may contribute more to our 
postretirement benefit plans dependent on various factors. 

We provide health care and life insurance benefits for certain 

retired employees and reserve the right to terminate, modify or 
amend any of the benefits at any time. 

The information set forth in the following tables is based on 

current actuarial reports using the measurement date of 
December 31 for our pension and postretirement benefit plans. 
The changes in the benefit obligation and the fair value of 
plan assets, the funded status and the amounts recognized on 
the balance sheet were: 

(in millions) 

Change in benefit obligation: 

Benefit obligation at beginning of year 

Service cost

Interest cost

Plan participants’ contributions

Actuarial loss (gain)

Benefits paid

Medicare Part D subsidy

Curtailment
Amendments

Liability transfer
Foreign exchange impact

 2013 

December 31,

 2012 

Pension benefits

Pension benefits 

Non-  

Other 

Non-

Other 

Qualified 

qualified  

benefits

  Qualified 

qualified 

benefits 

$ 

 11,717 

719 

 1,293 

10,634

691 

1,304 

-

465 

-

 (1,106)

 (875)

 -

-
-

-
 (3)

-

29 

-

 (17)

 (62)

 -

-
-

-
-

11 

47 

77 

 (306)

 (147)

 8

 -
-

-
 (1)  

 3

 514 

-

1,242

 (725)

 -

-
1

 47
 1

-

32 

-

62 

 (66)

 -

-
-

-
-

 11 

60 

 80 

 (23) 

 (147) 

 11 

 (3) 
-

-
-

Benefit obligation at end of year

 10,198 

669 

982 

 11,717

719 

1,293 

Change in plan assets: 

Fair value of plan assets at beginning of year 

Actual return on plan assets
Employer contribution

Plan participants’ contributions
Benefits paid

Medicare Part D subsidy
Asset transfer

Foreign exchange impact

Fair value of plan assets at end of year 

Funded status at end of year 

Amounts recognized on the balance sheet at end of year: 

Liabilities 

$

$

 9,539 

743 
4 

-
 (875)

 -

-

 (2)

 9,409 

-

-
62 

-
 (62)

 -
-

-

-

636 

71 
-

77 
 (147)

 8

 -

-

 9,061

 1,149
 9 

-
 (725)

 -

 44

 1

645 

 9,539

-

-
66 

-
 (66)

 -

-

-

-

640 

55 
 (3) 

 80 
 (147) 

 11 

-

-

636 

 (789)

 (669)

 (337)

 (2,178)

 (719)

 (657) 

 (789)

 (669)

 (337)

 (2,178)

 (719)

 (657) 

245 

 
Note 20:  Employee Benefits and Other Expenses (continued) 

The following table provides information for pension plans 

with benefit obligations in excess of plan assets.

(in millions) 

Projected benefit obligation 
Accumulated benefit obligation

Fair value of plan assets

December 31, 

2013 

2012 

$ 

 10,822 
 10,820 

12,391 
12,389 

 9,364 

9,490 

The components of net periodic benefit cost and other 

comprehensive income were: 

 2013 

2012 

December 31,

2011 

Pension benefits

Pension benefits

Pension benefits 

Non- 

Other 

Non-

Other 

Non-

Other 

Qualified 

qualified 

benefits 

Qualified 

qualified 

benefits 

Qualified 

qualified 

benefits 

 -

 465 

 (674)

 137 

 -

 124 

 -

 52 

-

29 

 -

15 

-

3 

-

47 

11 

47 

 (36)

 (1)

 (2) 

-

-

3 

514 

 (652) 

 131 

-

2 

-

-

32 

-

10 

-

5 

-

19 

 (2)

 47 

11 

60 

 (36)

-

 (2)

-

 (3)

30 

6 

520 

 (759) 

86 

 -

4 

 -

1 

34 

-

6 

-

3 

-

13 

71 

 (41) 

-

 (3) 

-

-

 (143)

 44 

40 

 (1,175)

 (137)

 -

 -

 (17)

 (15)

-

-

 (124)

 (3)

 -

 -

-

-

 (341)

 1 

-

2 

 -

-

-

 758 

 (131)

 (2) 

-

 (1) 

-

-

62 

 (10)
-

-

 (5) 

-

-

 (42)

 1,120

 -
-

2

-

-

-

 (86)
-

 -

 (4) 

 (3) 

 (1) 

 33 

 (6)
-

-

 (3)

-

-

 (74) 

 -
-

3 

 -

-

-

 (1,436)

 (35)

 (338)

 624 

47 

 (40)

 1,026

 24 

 (71) 

(in millions) 

Service cost 

Interest cost

$

Expected return on plan assets

Amortization of net actuarial loss (gain)

Amortization of prior service credit

Settlement loss (1)

Curtailment gain

Net periodic benefit cost

Other changes in plan assets 

and benefit obligations 

recognized in other 

comprehensive income: 

Net actuarial loss (gain)

Amortization of net actuarial gain (loss)

Prior service cost

Amortization of prior service credit

Settlement (1)

Curtailment

Translation adjustments

Total recognized in other 

comprehensive income

Total recognized in net periodic 

benefit cost and other 

comprehensive income 

$

 (1,384)

 12 

 (319)

 622 

94 

 (10)

 883 

68 

 (31) 

(1)  Qualified settlements include $123 million for the Cash Balance Plan. 

246 

 
 
 
 
 
Amounts recognized in cumulative OCI (pre tax) consist of: 

(in millions) 

Net actuarial loss (gain) 
Net prior service credit

Net transition obligation

Total 

The net actuarial loss for the defined benefit pension plans 

and other post retirement plans that will be amortized from 
cumulative OCI into net periodic benefit cost in 2014 is $74 
million. The net prior service credit for the defined benefit 
pension plans and other post retirement plans that will be 
amortized from cumulative OCI into net periodic benefit cost in 
2014 is $3 million. 

 2013 

December 31,

2012 

Pension benefits

Pension benefits 

Qualified 

Non-  
qualified 

Other 
  benefits

  Qualified 

Non-
qualified 

Other 
benefits 

$ 

 1,887 
 (2)

 -

148 
 -

-

 (321)
 (22)

-

 3,323
 (2)

-

$ 

 1,885 

148 

 (343)

 3,321

 184 
 -

-

 184 

19 
 (25) 

1 

 (5) 

Plan Assumptions 
For additional information on our pension accounting 
assumptions, see Note 1. 

The weighted-average discount rates used to estimate the projected benefit obligation for pension benefits were: 

 2013 

December 31,

2012 

Pension benefits 

Pension benefits 

Non-

Other 

Non-

Other 

Qualified 

qualified 

benefits 

Qualified 

qualified 

benefits 

Discount rate 

4.75 % 

4.25 

4.50 

4.00

4.00

3.75 

The weighted-average assumptions used to determine the net periodic benefit cost were: 

 2013 

2012 

December 31,

2011 

Pension benefits 

Pension benefits 

Pension benefits 

Non- 

Other 

Non-

Other 

Non-

Other 

Qualified 

qualified 

  benefits 

Qualified

qualified 

benefits 

Qualified 

qualified 

benefits 

Discount rate (1)

 4.38 %

 4.08 

Expected return on plan assets

 7.50 

n/a

3.75 

 6.00 

5.00

7.50 

 4.92

n/a  

 4.75

6.00 

 5.25

8.25 

 5.25

n/a 

 5.25 

6.00 

(1)  The discount rate for the 2013 qualified pension benefits and for the 2013 and 2012 nonqualified pension benefits includes the impact of quarter-end remeasurements when 

settlement losses are recognized. 

To account for postretirement health care plans we use health 

care cost trend rates to recognize the effect of expected changes 
in future health care costs due to medical inflation, utilization 
changes, new technology, regulatory requirements and Medicare 
cost shifting. In determining the end of year benefit obligation 
we assume a range of average annual increases of approximately 
6.75% to 8.50%, dependent on plan type, for health care costs in 
2014. These rates are assumed to trend down 0.25% per year 
until the trend rate reaches an ultimate rate of 5.00% in 2023 to 
2028, dependent on plan type. The 2013 periodic benefit cost 
was determined using initial annual trend rates in the range of 
7.00% to 8.75%, dependent on plan type. These rates were 
assumed to decrease 0.25% per year until they reached ultimate 

rates of 5.00% in 2023 to 2028, dependent on plan type. 
Increasing the assumed health care trend by one percentage 
point in each year would increase the benefit obligation as of 
December 31, 2013, by $29 million and the total of the interest 
cost and service cost components of the net periodic benefit cost 
for 2013 by $1 million. Decreasing the assumed health care trend 
by one percentage point in each year would decrease the benefit 
obligation as of December 31, 2013, by $26 million and the total 
of the interest cost and service cost components of the net 
periodic benefit cost for 2013 by $1 million. 

247 

 
 
 
Note 20:  Employee Benefits and Other Expenses (continued) 

Investment Strategy and Asset Allocation 
We seek to achieve the expected long-term rate of return with a 
prudent level of risk given the benefit obligations of the pension 
plans and their funded status. Our overall investment strategy is 
designed to provide our Cash Balance Plan with long-term 
growth opportunities while ensuring that risk is mitigated 
through diversification across numerous asset classes and 
various investment strategies. We target the asset allocation for 
our Cash Balance Plan at a target mix range of 30-50% equities, 
40-60% fixed income, and approximately 10% in real estate, 
venture capital, private equity and other investments. The 
Employee Benefit Review Committee (EBRC), which includes 
several members of senior management, formally reviews the 
investment risk and performance of our Cash Balance Plan on a 
quarterly basis. Annual Plan liability analysis and periodic 
asset/liability evaluations are also conducted. 

Other benefit plan assets include (1) assets held in a 401(h) 
trust, which are invested with a target mix of 40-60% for both 
equities and fixed income, and (2) assets held in the Retiree 
Medical Plan Voluntary Employees' Beneficiary Association 
(VEBA) trust, which are invested with a general target asset mix 
of 20-40% equities and 60-80% fixed income. In addition, the 
strategy for the VEBA trust assets considers the effect of income 
taxes by utilizing a combination of variable annuity and low 
turnover investment strategies. Members of the EBRC formally 
review the investment risk and performance of these assets on a 
quarterly basis. 

Projected Benefit Payments 
Future benefits that we expect to pay under the pension and 
other benefit plans are presented in the following table. Other 
benefits payments are expected to be reduced by prescription 
drug subsidies from the federal government provided by the 
Medicare Prescription Drug, Improvement and Modernization 
Act of 2003. 

(in millions) 

Qualified 

qualified  

benefits 

receipts 

Pension benefits 

Other benefits 

Non-  

Future  

Subsidy 

Year ended 

December 31, 

2014 

2015 

2016 

2017 

2018 

$ 

768 

743 

721 

719 

717 

70 

65 

64 

58 

72 

87 

89 

90 

90 

90 

2019-2023

3,321

238 

425 

13 

11 

11 

11 

12 

57 

248 

Fair Value of Plan Assets 
The following table presents the balances of pension plan assets 
and other benefit plan assets measured at fair value. See Note 17 
for fair value hierarchy level definitions. 

(in millions) 

Level 1 

Level 2 

Level 3 

Total 

Level 1 

Level 2 

Level 3 

Total 

Pension plan assets 

Other benefits plan assets 

Carrying value at year end 

December 31, 2013 
Cash and cash equivalents 

Long duration fixed income (1)
Intermediate (core) fixed income (2)

$ 

High-yield fixed income
International fixed income

Domestic large-cap stocks (3)

Domestic mid-cap stocks

Domestic small-cap stocks (4)

International stocks (5)

Emerging market stocks

Real estate/timber (6)

Hedge funds (7)

Private equity

Other

65 

546 
86 

5
 201 

 824 

260 

286 

540 

-

89 

-

-

-

357 

 3,287
 339 

326 
112 

415 

145 

15 

354 

405 

1 

149 

-

27 

Total plan investments 

$ 

 2,902 

 5,932 

-

1
 -

-
-

-

-

-

1 

-

294 

152 

158 

52 

658 

422 

 3,834
 425 

331 
313 

 1,239   

405 

301 

895 

405 

384 

301 

158 

79 

147 

-
64 

-
-

-

-

-

28 

-

-

-

-

2 

22 

-
115 

-
-

107 

46 

38 

54 

-

-

-

-

-

 9,492   

241 

382 

Payable upon return of securities loaned

Net receivables

Total plan assets 

December 31, 2012 

Cash and cash equivalents 

Long duration fixed income (1)

Intermediate (core) fixed income (2) 

High-yield fixed income

International fixed income

Domestic large-cap stocks (3)

Domestic mid-cap stocks

Domestic small-cap stocks (4) 

International stocks (5)

Emerging market stocks

Real estate/timber (6)

Hedge funds (7)

Private equity

Other

$ 

-

312 

545 

3,124

71 

5

 251 

 854

 283 

309 

578 

-

100 

-

-

-

355 

 367

 112 

 499

 158 

15 

341 

538 

1 

187 

-

31 

 (94)

 11

$

 9,409

-

1 

-

-

-

-

-

-

1 

-

328 

71 

145 

48 

312 

 3,670

 426 

372 

363 

1,353

 441 

324 

920 

538 

429 

258 

145 

79 

164 

-

65 

-

-

-

-

-

28 

-

-

-

-

1 

23 

-

116 

-

-

102 

41 

30 

47 

-

-

-

-

-

Total plan investments 

$ 

2,996

 6,040

 594 

9,630

 258 

359 

Payable upon return of securities loaned 

Net receivables (payables) 

Total plan assets 

(112) 

21 

$ 

9,539 

-

-
-

-
-

-

-

-

-

-

-

-

-

22 

22 

-

-

-

-

-

-

-

-

-

-

-

-

-

22 

22 

169 

-
179 

-
-

107 

46 

38 

82 

-

-

-

-

24 

645 

 -

-

 645 

187 

-

181 

-

-

102 

41 

30 

75 

-

-

-

-

23 

639 

(3) 

-

636 

(1)  This category includes a diversified mix of assets which are being managed in accordance with a duration target of approximately 10 years and an emphasis on corporate 

credit bonds combined with investments in U.S. Treasury securities and other U.S. agency and non-agency bonds. 

(2)  This category includes assets that are primarily intermediate duration, investment grade bonds held in investment strategies benchmarked to the Barclays Capital U.S. 

Aggregate Bond Index. Includes U.S. Treasury securities, agency and non-agency asset-backed bonds and corporate bonds. 

(3)  This category covers a broad range of investment styles, both active and passive approaches, as well as style characteristics of value, core and growth emphasized 

strategies. Assets in this category are currently diversified across seven unique investment strategies. For December 31, 2013 and 2012, respectively, approximately 15% 
and 24% of the assets within this category are passively managed to popular mainstream market indexes including the Standard & Poor's 500 Index; excluding the 
allocation to the S&P 500 Index strategy, no single investment manager represents more than 2.5% of total plan assets. 

(4)  This category consists of a highly diversified combination of four distinct investment management strategies with no single strategy representing more than 2% of total plan 

assets. Allocations in this category are spread across actively managed approaches with distinct value and growth emphasized approaches in fairly equal proportions. 
(5)  This category includes assets diversified across six unique investment strategies providing exposure to companies based primarily in developed market, non-U.S. countries 

with no single strategy representing more than 2.5% of total plan assets. 

(6)  This category primarily includes investments in private and public real estate, as well as timber specific limited partnerships; real estate holdings are diversified by 

geographic location and sector (e.g., retail, office, apartments). 

(7)  This category consists of several investment strategies diversified across more than 30 hedge fund managers. Single manager allocation exposure is limited to 0.15% 

(15 basis points) of total plan assets. 

249 

Note 20:  Employee Benefits and Other Expenses (continued) 

The changes in Level 3 pension plan and other benefit plan assets measured at fair value are summarized as follows: 

(in millions) 

of year  

Realized  Unrealized (1) 

settlements (net) 

Level 3 

year  

Balance 

Purchases, 
sales 

beginning  

Gains (losses) 

and  

Transfers 
Into/(Out 
of) 

Balance 

end of 

Year ended December 31, 2013 

Pension plan assets: 

Long duration fixed income 

International stocks

Real estate/timber

Hedge funds

Private equity

Other

Other benefits plan assets: 

Other 

Year ended December 31, 2012 

Pension plan assets: 

Long duration fixed income 

Intermediate (core) fixed income 

High-yield fixed income 

Domestic large-cap stocks

International stocks

Real estate/timber

Hedge funds

Private equity

Other

Other benefits plan assets: 

Real estate/timber 

Hedge funds 

Private equity

Other 

$

$ 

$

$

$ 

$ 

$

$

 1

 1

 328 

71 

145 

48 

594 

 22

 22

1 

6 

1 

 2

 1

 355 

 251 

 129 

 46 

792 

 12

8

 4

23 

47 

-

-

27 

5 

19 

1 

52 

 -

 -

-

-

-

 -

 -

22 

1 

8 

1 

32 

 -

 -

 -

-

-

-

-

52 

6 

6 

5 

69 

-

-

-

-

-

-

-

2 

2 

10 

3 

17 

-

-

-

-

-

-

-

 (113)

 56 

 (12)

 (2)

 (71)

-

-

-

-

-

-

1

 (51)

8 

 (2)

 (2)

 -

-

-

14 

-

-

 14 

-

-

-

(6) 

(1) 

 (2) 

 (1)

 -

 (191)

 -

 -

(46) 

(201) 

 (12)

 (8) 

 (4) 

(1) 

(25) 

 -

-

-

-

-

1 

1 

294 

152 

158 

52 

658 

 22 

 22 

1 

-

-

-

 1 

328 

 71 

145 

48 

594 

-

-

-

22 

22 

(1)  All unrealized gains (losses) relate to instruments held at period end. 

VALUATION METHODOLOGIES  Following is a description of 
the valuation methodologies used for assets measured at fair 
value.  

highly liquid government securities such as U.S. Treasuries, and 
registered investment companies and collective investment 
funds described above. 

Cash and Cash Equivalents – includes investments in collective 
investment funds valued at fair value based upon the quoted 
market values of the underlying net assets. The unit price is 
quoted on a private market that is not active; however, the unit 
price is based on underlying investments traded on an active 
market. This group of assets also includes investments in 
registered investment companies valued at the NAV of shares 
held at year end. 

Long Duration, Intermediate (Core), High-Yield, and 
International Fixed Income – includes investments traded on 
the secondary markets; prices are measured by using quoted 
market prices for similar securities, pricing models, and 
discounted cash flow analyses using significant inputs 
observable in the market where available, or a combination of 
multiple valuation techniques. This group of assets also includes 

Domestic, International and Emerging Market Stocks – 
investments in exchange-traded equity securities are valued at 
quoted market values. This group of assets also includes 
investments in registered investment companies and collective 
investment funds described above. 

Real Estate and Timber – the fair value of real estate and timber 
is estimated based primarily on appraisals prepared by third-
party appraisers. Market values are estimates and the actual 
market price of the real estate can only be determined by 
negotiation between independent third parties in a sales 
transaction. This group of assets also includes investments in 
exchange-traded equity securities described above. 

Hedge Funds and Private Equity – the fair values of hedge funds 
are valued based on the proportionate share of the underlying 

250 

net assets of the investment funds that comprise the fund, based 
on valuations supplied by the underlying investment funds. 
Investments in private equity funds are valued at the NAV 
provided by the fund sponsor. Market values are estimates and 
the actual market price of the investments can only be 
determined by negotiation between independent third parties in 
a sales transaction. 

Other – insurance contracts that are generally stated at cash 
surrender value. This group of assets also includes investments 
in collective investment funds and private equity described 
above. 

The methods described above may produce a fair value 
calculation that may not be indicative of net realizable value or 
reflective of future fair values. While we believe our valuation 
methods are appropriate and consistent with other market 
participants, the use of different methodologies or assumptions 
to determine the fair value of certain financial instruments could 
result in a different fair value measurement at the reporting 
date. 

Defined Contribution Retirement Plans 
We sponsor a defined contribution retirement plan named the 
Wells Fargo & Company 401(k) Plan (401(k) Plan). Under the 
401(k) Plan, after one month of service, eligible employees may 
contribute up to 50% of their certified compensation, subject to 
statutory limits. Eligible employees who complete one year of 
service are eligible for company matching contributions, which 
are generally dollar for dollar up to 6% of an employee's eligible 
certified compensation. As of January 1, 2010, matching 
contributions are 100% vested. The 401(k) Plan includes a 
discretionary profit sharing contribution feature to allow us to 
make a contribution to eligible employees’ 401(k) Plan accounts. 
Profit sharing contributions are vested after three years of 
service. Total defined contribution retirement plan expenses 
were $1.2 billion in 2013, and $1.1 billion in both 2012 and 2011. 

Other Expenses 
Expenses exceeding 1% of total interest income and noninterest 
income in any of the years presented that are not otherwise 
shown separately in the financial statements or Notes to 
Financial Statements were: 

(in millions)

Year ended December 31, 

 2013 

2012 

2011 

Outside professional services 

$

 2,519  2,729  2,692 

Outside data processing

Contract services

Travel and entertainment

Operating losses
Postage, stationery and supplies

Foreclosed assets

 983 

910 

935 

 935  1,011  1,407 

 885 

839 

821 

 821  2,235  1,261 
942 
799 
 756 

 605  1,061  1,354 

251 

Note 21:  Income Taxes 

The components of income tax expense were: 

(in millions)

Current: 

Federal 

State and local 
Foreign

Total current

Deferred: 
Federal

State and local 
Foreign

Year ended December 31, 

 2013 

2012 

2011 

$

 4,601 

736 
 91 

9,141

1,198
61 

 3,352 

 468 
52 

 5,428 

10,400

 3,872 

 4,457 

 (1,151)

 3,088 

522 
 (2)

 (166)
 20 

 471 
14 

Total deferred 

 4,977 

 (1,297)

 3,573 

Total 

$

 10,405 

9,103

 7,445 

The tax effects of our temporary differences that gave rise to 
significant portions of our deferred tax assets and liabilities are 
presented in the following table. 

Deferred taxes related to net unrealized gains (losses) on 

investment securities, net unrealized gains (losses) on 
derivatives, foreign currency translation, and employee benefit 
plan adjustments are recorded in cumulative OCI (see Note 23). 
These associated adjustments increased OCI by $2.5 billion in 
2013. 

We have determined that a valuation reserve is required for 
2013 in the amount of $457 million predominantly attributable 
to deferred tax assets in various state and foreign jurisdictions 
where we believe it is more likely than not that these deferred tax 
assets will not be realized. In these jurisdictions, carry back 
limitations, lack of sources of taxable income, and tax planning 
strategy limitations contributed to our conclusion that the 
deferred tax assets would not be realizable. We have concluded 
that it is more likely than not that the remaining deferred tax 
assets will be realized based on our history of earnings, sources 
of taxable income in carry back periods, and our ability to 
implement tax planning strategies. 

At December 31, 2013, we had net operating loss and credit 
carry forwards with related deferred tax assets of $730 million 
and $43 million, respectively. If these carry forwards are not 
utilized, they will expire in varying amounts through 2033. 

December 31, 

At December 31, 2013, we had undistributed foreign earnings 

of $1.6 billion related to foreign subsidiaries. We intend to 
reinvest these earnings indefinitely outside the U.S. and 
accordingly have not provided $450 million of income tax 
liability on these earnings. 

The following table reconciles the statutory federal income 

tax expense and rate to the effective income tax expense and 
rate. Our effective tax rate is calculated by dividing income tax 
expense by income before income tax expense less the net 
income from noncontrolling interests. 

(in millions)

Deferred tax assets 

Allowance for loan losses 

Deferred compensation 

and employee benefits

Accrued expenses

PCI loans  

Basis difference in investments

Net operating loss and tax 

credit carry forwards

Other

 2013 

2012 

$ 

 5,227 

6,192 

 4,283 

 1,247 

 2,150 

 1,084 

4,701 

1,692 

2,692 

1,182 

 773 

 1,720 

1,058 

1,868 

Total deferred tax assets  

 16,484 

19,385 

Deferred tax assets valuation allowance

 (457)

 (579) 

Deferred tax liabilities 

Mortgage servicing rights

Leasing  

Mark to market, net  

Intangible assets

Net unrealized gains on 

investment securities

Insurance reserves

Other

 (6,657)

 (7,360) 

 (4,274)

 (4,414) 

 (5,761)

 (2,401) 

 (1,885)

 (2,157) 

 (1,155)

 (4,135) 

 (2,068)

 (1,707) 

 (1,733)

 (1,683) 

Total deferred tax liabilities

 (23,533)  (23,857) 

Net deferred tax liability (1)  $ 

 (7,506)

 (5,051) 

(1)  Included in accrued expenses and other liabilities. 

252 

(in millions) 

Amount 

Rate 

Amount 

Rate 

Amount 

Rate 

Statutory federal income tax expense and rate 

$

 11,299 

 35.0  % 

$ 

9,800 

35.0  % 

$ 

8,160 

35.0  % 

 2013 

2012 

2011  

December 31,

Change in tax rate resulting from: 

State and local taxes on income, net of 

federal income tax benefit


Tax-exempt interest


Excludable dividends

Tax credits  


Life insurance

Leveraged lease tax expense


Other


964 
 (490)

 (49)
 (967)

 (173)
302 

 (481)

3.0 
 (1.5)

 (0.2)
 (3.0)

 (0.5)
0.9 

 (1.5) 

856 
 (414) 

 (132) 
 (815) 

 (524) 
347 

(15) 

3.1 
 (1.5) 

 (0.5) 
 (2.9) 

 (1.9) 
1.2 

-

730 
 (334) 

 (247) 
 (735) 

 (222) 
272 

3.1 
 (1.4) 

 (1.1) 
 (3.2) 

 (1.0) 
1.2 

(179) 

(0.7) 

Effective income tax expense and rate 

$

 10,405 

 32.2  % 

$ 

9,103 

32.5  % 

$ 

7,445 

31.9  % 

We are subject to U.S. federal income tax as well as income 
tax in numerous state and foreign jurisdictions. We are routinely 
examined by tax authorities in these various jurisdictions. The 
IRS is currently examining the 2007 through 2012 consolidated 
federal income tax returns of Wells Fargo & Company and its 
subsidiaries. In addition, we are currently subject to examination 
by various state, local and foreign taxing authorities. With few 
exceptions, Wells Fargo and its subsidiaries are not subject to 
federal, state, local and foreign income tax examinations for 
taxable years prior to 2007. Wachovia Corporation and its 
subsidiaries are no longer subject to federal examination and, 
with limited exception, are no longer subject to state, local, and 
foreign income tax examinations. 

We are litigating or appealing various issues related to our 
prior IRS examinations for the periods 1999 and 2003 through 
2006, and we are appealing various issues related to IRS 
examinations of Wachovia’s 2003 through 2008 tax years. We 
have paid the IRS the contested income tax and interest 
associated with these issues and refund claims have been filed 
for the respective years. On August 22, 2013, the U.S. Court of 
Appeals for the Eighth Circuit affirmed the adverse decision of 
the trial court in our lease restructuring transaction and on 
October 29, 2013, the Eighth Circuit denied our petition for 
rehearing. We are considering whether to file a petition for 
certiorari to the U.S. Supreme Court. It is possible that one or 
more of these examinations, appeals or litigation may be 
resolved within the next twelve months resulting in a decrease of 
up to $1.5 billion to our gross unrecognized tax benefits. 

The effective tax rate for 2013, included a net reduction in the 

reserve for uncertain tax positions primarily due to settlements 
with authorities regarding certain cross border transactions and 
tax benefits recognized from the realization for tax purposes of a 
previously written down investment. The 2012 effective tax rate 
included a tax benefit resulting from the surrender of previously 
written-down Wachovia life insurance investments. The 2011 
effective tax rate included a decrease in tax expense associated 
with leverage leases, as well as tax benefits related to charitable 
donations of appreciated securities. 

The change in unrecognized tax benefits follows: 

(in millions)

Year ended 

December 31, 

 2013 

2012 

Balance at beginning of year  

$ 

 6,069  5,005 

Additions: 

For tax positions related to the current year 

For tax positions related to prior years 

427 

283 

877 

491 

Reductions: 

For tax positions related to prior years 

Lapse of statute of limitations

Settlements with tax authorities

 (540)

 (114) 

 (74)

 (23) 

 (637)

 (167) 

Balance at end of year 

$ 

 5,528  6,069 

Of the $5.5 billion of unrecognized tax benefits at 
December 31, 2013, approximately $3.7 billion would, if 
recognized, affect the effective tax rate. The remaining 
$1.8 billion of unrecognized tax benefits relates to income tax 
positions on temporary differences. 

We recognize interest and penalties as a component of 
income tax expense. At December 31, 2013 and 2012, we have 
accrued approximately $832 million and $1.0 billion for the 
payment of interest and penalties, respectively. We recognized in 
income tax expense in 2013 and 2012, interest and penalties of 
$69 million and $92 million, respectively. 

253 

 
Consolidated Statement of Changes in Equity and Note 19 for 
information about stock and options activity and terms and 
conditions of warrants. 

Year ended December 31, 

2013 

2012 

2011 

$ 

 21,878 

18,897

 15,869 

 989 

898 

844 

$ 

 20,889 

17,999

 15,025 

 5,287.3 
3.95 

5,287.6
3.40

 5,278.1 
 2.85 

$ 

 5,287.3 
 33.1 

5,287.6
27.5

 5,278.1 
 24.2 

 44.8 

 6.0 

36.4

-

 21.1 

-

 5,371.2 

5,351.5

 5,323.4
 

$ 

3.89 

3.36

 2.82
 

Note 22:  Earnings Per Common Share 

The table below shows earnings per common share and diluted 
earnings per common share and reconciles the numerator and 
denominator of both earnings per common share calculations.  
See Note 1 for discussion of private share repurchases and the 

(in millions, except per share amounts) 

Wells Fargo net income 

Less:  Preferred stock dividends and other

Wells Fargo net income applicable to common stock (numerator) 

Earnings per common share 

Average common shares outstanding (denominator)
Per share 

Diluted earnings per common share 

Average common shares outstanding
Add:  Stock Options

Restricted share rights

Warrants

Diluted average common shares outstanding (denominator)

Per share 

The following table presents the outstanding options and 
warrants to purchase shares of common stock that were anti-
dilutive (the exercise price was higher than the weighted-average 
market price), and therefore not included in the calculation of 
diluted earnings per common share. 

(in millions) 

Options

Warrants

Weighted-average shares 

Year ended December 31, 

2013 

2012 

2011 

 11.1 

 -

56.4

39.2

 198.8 

 39.4 

254 

Note 23:  Other Comprehensive Income 

The components of other comprehensive income (OCI), reclassifications to net income by income statement line item, and the related 
tax effects were: 

(in millions) 

Investment securities: 

Net unrealized gains (losses) 

arising during the period (1) 
Reclassification of net (gains) losses 

to net income: 

Before 
tax 

Tax 
effect 

 2013 

Net of 
tax 

Before  
tax 

Tax 
effect 

2012 

Net of 
tax 

Year ended December 31,

Before  
tax 

Tax 
effect 

2011 

Net of 
tax 

$  (7,661)

 2,981 

(4,680)

 5,143  (1,921)

 3,222

 (588)

 359 

 (229) 

Net (gains) losses on debt securities
Net gains from equity investments 

 29 
 (314)

 (11) 
 118 

18 
(196)

128 
 (399)

 (48)
 150 

 80 
 (249)

 (54)
 (642)

 20
 242 

 (34) 
 (400) 

Subtotal reclassifications 

to net income

Net change

Derivatives and hedging activities: 

Net unrealized gains  (losses) 
arising during the period

Reclassification of net (gains) losses 

to net income: 

 (285)
 (7,946)

 107 
 3,088 

 (178)
 (4,858)

 (271)
 102 
 4,872  (1,819)

 (169)
 3,053

 (696)
 (1,284)

 262 
 621 

 (434) 
 (663) 

 (32)

 12 

(20)

 52 

 (12)

 40 

190 

 (85)

 105 

Interest income on loans 
Interest expense on long-term debt 
Noninterest income
Salaries expense

Subtotal reclassifications 

 (426)
91 
 35 
 4 

 156 
 (34) 
 (13) 
 (2) 

(270)
57 
22 
2 

to net income

Net change

 (296)

 (328)

 107 

 119 

 (189)

 (209)

 (490)
96 
-
6 

 (388)

 (336)

 185 
 (36)
-
 (2)

 (305)
 60 
-
 4 

 147 

 135 

 (241)

 (201)

 (686)
115 
-
-

 (571)

 (381)

 259 
 (42)
-
-

 (427) 
 73 
-
-

 217 

 132 

 (354) 

 (249) 

Defined benefit plans adjustments: 
Net actuarial gains (losses) 
arising during the period

Reclassification of amounts to net periodic 

benefit costs (2): 

Amortization of net actuarial loss
Settlements and other 

Subtotal reclassifications 

 1,533 

 (578)

 955 

 (775)

 290 

 (485)

 (1,079)

 411 

 (668) 

 151 
125 

 (57) 
 (46) 

94 
79 

141 
3 

 (53)
 (1)

 88
 2 

 92 
7 

 (35)
(3) 

 57 
4 

to net periodic benefit costs 

276 

 (103)

 173 

Net change

 1,809 

 (681)

 1,128 

144 

 (631)

 (54)

 236 

 90

 (395)

 99 

 (980)

 (38)

 373 

 61 

 (607) 

Foreign currency translation adjustments: 

Net unrealized losses 

arising during the period
Reclassification of net gains 

to net income: 

Noninterest income

Net change

 (44)

 (7)

 (51)

 (6)

 (12)

 (56)

 5 

 (2)

 (7)

 (58)

 (10)

 (16)

 2

 4

 6

 (4)

 (37)

 13

 (24) 

 (6) 

 (10)

-

 (37)

-

 13

-

 (24) 

Other comprehensive income (loss) 

$  (6,521)

 2,524 

 (3,997)

 3,889  (1,442)

 2,447

 (2,682)

 1,139  (1,543) 

Less: Other comprehensive income (loss) from 

noncontrolling interests, net of tax

Wells Fargo other comprehensive 
income (loss), net of tax 

 267 

$   (4,264) 

4 

2,443 

(12) 

(1,531) 

(1)  December 31, 2013, includes $46 million in unrealized gains (pre-tax) related to available-for-sale securities that were transferred to the held-to-maturity portfolio. 
(2)  These items are included in the computation of net periodic benefit cost, which is recorded in employee benefits expense (see Note 20 for additional details). 

255 

 
Note 23:  Other Comprehensive Income (continued) 

Cumulative OCI balances were: 

Derivatives  
and 
hedging
activities

Defined 
benefit 
plans 
adjustments 

Foreign  

currency
translation  
adjustments  

Investment 
securities 

739 

105 

(354) 

(249) 

-

490 

40 

(241) 
(201) 

-

289 

 (20)

 (189)

 (209)

-

80 

(1,179) 

(668) 

61 

(607) 

-

(1,786) 

(485) 

90 
(395) 

-

(2,181) 

 955 

 173 

 1,128 

-

 (1,053)

112 

(24) 

-

(24) 

(2) 

90 

(4) 

(6) 
(10) 

-

80 

 (51)

 (7)

 (58)

1 

 21 

Cumulative 
other 
compre--
hensive 
income 

4,738 

(816) 

(727) 

(1,543) 

(12) 

3,207 

2,773 

(326) 
2,447 

4 

5,650 

 (3,796) 

 (201)

 (3,997) 

267 

 1,386 

(in millions) 

Balance, December 31, 2010 

$ 

Net unrealized gains (losses) arising during the period

Amounts reclassified to net income 

Net change 
Less: Other comprehensive income (loss) 

from noncontrolling interests 

Balance, December 31, 2011

Net unrealized gains (losses) arising during the period

Amounts reclassified to net income 
Net change 
Less: Other comprehensive income (loss) 

from noncontrolling interests 

Balance, December 31, 2012

Net unrealized gains (losses) arising during the period

Amounts reclassified to net income

  Net change 

Less: Other comprehensive income (loss) 

from noncontrolling interests

5,066 

 (229) 

 (434) 

(663) 

(10) 

 4,413 

 3,222 

 (169) 
3,053 

4 

 7,462 

 (4,680)

 (178)

(4,858)

 266 

Balance, December 31, 2013 

$ 

 2,338 

256 

 
 
 
 
 
 
 
 
 
Note 24:  Operating Segments 

We have three reportable operating segments: Community 
Banking; Wholesale Banking; and Wealth, Brokerage and 
Retirement. The results for these operating segments are based 
on our management accounting process, for which there is no 
comprehensive, authoritative guidance equivalent to GAAP for 
financial accounting. The management accounting process 
measures the performance of the operating segments based on 
our management structure and is not necessarily comparable 
with similar information for other financial services companies. 
We define our operating segments by product type and customer 
segment. If the management structure and/or the allocation 
process changes, allocations, transfers and assignments may 
change. 

Commercial Electronic Office® (CEO®) portal, insurance, 
corporate trust fiduciary and agency services, and investment 
banking services. Wholesale Banking manages customer 
investments through institutional separate accounts and mutual 
funds, including the Wells Fargo Advantage Funds and Wells 
Capital Management. Wholesale Banking also supports the CRE 
market with products and services such as construction loans for 
commercial and residential development, land acquisition and 
development loans, secured and unsecured lines of credit, 
interim financing arrangements for completed structures, 
rehabilitation loans, affordable housing loans and letters of 
credit, permanent loans for securitization, CRE loan servicing 
and real estate and mortgage brokerage services. 

Community Banking offers a complete line of diversified 
financial products and services to consumers and small 
businesses with annual sales generally up to $20 million in 
which the owner generally is the financial decision maker. 
Community Banking also offers investment management and 
other services to retail customers and securities brokerage 
through affiliates. These products and services include the 
Wells Fargo Advantage FundsSM, a family of mutual funds. Loan 
products include lines of credit, auto floor plan lines, equity lines 
and loans, equipment and transportation loans, education loans, 
origination and purchase of residential mortgage loans and 
servicing of mortgage loans and credit cards. Other credit 
products and financial services available to small businesses and 
their owners include equipment leases, real estate and other 
commercial financing, Small Business Administration financing, 
venture capital financing, cash management, payroll services, 
retirement plans, Health Savings Accounts, credit cards, and 
merchant payment processing. Community Banking also offers 
private label financing solutions for retail merchants across the 
United States and purchases retail installment contracts from 
auto dealers in the United States and Puerto Rico. Consumer and 
business deposit products include checking accounts, savings 
deposits, market rate accounts, Individual Retirement Accounts, 
time deposits, global remittance and debit cards. 

Community Banking serves customers through a complete 
range of channels, including traditional banking stores, in-store 
banking centers, business centers, ATMs, Online and Mobile 
Banking, and Wells Fargo Customer Connection, a 24-hours a 
day, seven days a week telephone service. 

Wholesale Banking provides financial solutions to businesses 
across the United States with annual sales generally in excess of 
$20 million and to financial institutions globally. Wholesale 
Banking provides a complete line of commercial, corporate, 
capital markets, cash management and real estate banking 
products and services. These include traditional commercial 
loans and lines of credit, letters of credit, asset-based lending, 
equipment leasing, international trade facilities, trade financing, 
collection services, foreign exchange services, treasury 
management, investment management, institutional fixed-
income sales, interest rate, commodity and equity risk 
management, online/electronic products such as the 

Wealth, Brokerage and Retirement provides a full range of 
financial advisory services to clients using a planning approach 
to meet each client's financial needs. Wealth Management 
provides affluent and high net worth clients with a complete 
range of wealth management solutions, including financial 
planning, private banking, credit, investment management and 
fiduciary services. Abbot Downing, a Wells Fargo business, 
provides comprehensive wealth management services to ultra 
high net worth families and individuals as well as endowments 
and foundations. Brokerage serves customers' advisory, 
brokerage and financial needs as part of one of the largest full-
service brokerage firms in the United States. Retirement is a 
national leader in providing institutional retirement and trust 
services (including 401(k) and pension plan record keeping) for 
businesses, retail retirement solutions for individuals, and 
reinsurance services for the life insurance industry. 

Other includes corporate items not specific to a business 
segment and elimination of certain items that are included in 
more than one business segment, substantially all of which 
represents products and services for wealth management 
customers provided in Community Banking stores. 

257 

Note 24:  Operating Segments (continued) 

(income/expense in millions, average balances in billions) 

Banking 

Banking   

Retirement  Other (1) 

Company 

Community 

Wholesale  

Wealth, 

Brokerage 
and 

Consolidated 

2013 

Net interest income (2) 
Provision (reversal of provision) for credit losses

Noninterest income
Noninterest expense

Income (loss) before income tax expense (benefit) 

Income tax expense (benefit)

Net income (loss) before noncontrolling interests

Less: Net income from noncontrolling interests

Net income (loss) (3) 

2012 
Net interest income (2) 

Provision (reversal of provision) for credit losses 
Noninterest income 

Noninterest expense 

Income (loss) before income tax expense (benefit) 

Income tax expense (benefit) 

Net income (loss) before noncontrolling interests 

Less: Net income from noncontrolling interests 

Net income (loss) (3) 

2011 

Net interest income (2) 

Provision (reversal of provision) for credit losses 

Noninterest income 

Noninterest expense 

Income (loss) before income tax expense (benefit) 

Income tax expense (benefit) 

Net income (loss) before noncontrolling interests 

Less: Net income from noncontrolling interests 

Net income (loss) (3) 

2013 

Average loans 

Average assets

Average core deposits

2012 

Average loans 

Average assets 

Average core deposits 

$ 

 28,839 
 2,755 

 21,500 
 28,723 

 12,298 
 (445)

 11,766 
 12,378 

 2,888 
 (16)

 10,315 
 10,455 

 (1,225)
 15 

 (2,601)
 (2,714)

 42,800 
 2,309 

 40,980 
 48,842 

 18,861

 12,131

 2,764

 (1,127) 

 32,629 

 5,799 

 3,984 

 1,050 

 (428)

 10,405 

 13,062 

 8,147 

 1,714 

 (699)

 22,224 

 330 

14 

2 

-

346 

$ 

 12,732 

 8,133 

 1,712 

 (699)

 21,878 

$ 

29,045 

6,835
24,360

30,840

15,730

4,774

10,956

464 

12,648 

 286 
 11,444

 12,082

2,768 

125 
 9,392

 9,893

(1,231) 

43,230 

 (29)
 (2,340)

 (2,417)

 7,217 
 42,856 

 50,398 

 11,724

 2,142

 (1,125)

 28,471 

 3,943

 7,781

7 

 814 

 1,328

-

 (428)

 (697)

-

 9,103 

 19,368 

471 

$ 

10,492

 7,774

 1,328

 (697)

 18,897 

$ 

29,657 

11,616 

7,976

21,124

29,252

13,553

4,104

9,449

316 

 (110)

 9,952

 11,177

 10,501

 3,495

2,844 

 170 

 9,333

 9,934

(1,354) 

 (137)

 (2,224)

 (970)

42,763 

 7,899 

 38,185 

 49,393 

 2,073

 (2,471)

 23,656 

 785 

 (939)

 7,445 

 7,006

 1,288

 (1,532)

 16,211 

19 

7 

-

342 

$ 

$ 

$ 

9,133

 6,987

 1,281

 (1,532)

 15,869 

 499.3 

 835.4 

 620.1 

 290.0 

 502.3 

 237.2 

46.1 

 (30.4)

 805.0 

 180.9 

 150.1 

 (70.3)

 1,448.3 

 (65.3)

 942.1 

487.1

761.1

591.2

 273.8

 481.7

 227.0

 42.7

 164.6

 137.5

 (28.4)

 (65.8)

 (61.8)

 775.2 

 1,341.6 

 893.9 

(1)  Includes corporate items not specific to a business segment and the elimination of certain items that are included in more than one business segment, substantially all of 

which represents products and services for wealth management customers provided in Community Banking stores. 

(2)  Net interest income is the difference between interest earned on assets and the cost of liabilities to fund those assets. Interest earned includes actual interest earned on 

segment assets and, if the segment has excess liabilities, interest credits for providing funding to other segments. The cost of liabilities includes interest expense on segment 
liabilities and, if the segment does not have enough liabilities to fund its assets, a funding charge based on the cost of excess liabilities from another segment. 

(3)  Represents segment net income (loss) for Community Banking; Wholesale Banking; and Wealth, Brokerage and Retirement segments and Wells Fargo net income for the 

consolidated company. 

258 

Note 25:  Parent-Only Financial Statements 

The following tables present Parent-only condensed financial 
statements. 

Parent-Only Statement of Income 

(in millions)

Income 

Dividends from subsidiaries: 

Bank 

Nonbank

Interest income from subsidiaries

Other interest income
Other income

Total income

Expense 
Interest expense: 

Indebtedness to nonbank subsidiaries

Short-term borrowings

Long-term debt

Other

Noninterest expense

Total expense 

Income before income tax benefit and 

equity in undistributed income of subsidiaries 

Income tax benefit

Equity in undistributed income of subsidiaries

Net income 

$ 

21,878 

Year ended December 31, 

 2013 

2012 

2011 

$ 

 10,612 

 33 
 848 

 240 
 484 

11,767 

1,150
897 

222 
267 

11,546 

 140 
914 

242 
460 

 12,217 

14,303 

13,302 

 334 

 5 

 1,546 

 15 

 1,175 

 3,075 

9,142 

 (570)

 12,166 

287 

1 

1,877

23 

1,127

3,315

10,988

 (903)

7,006

18,897 

254 

1 

 2,423 

8 

 77 

 2,763 

 10,539 

 (584) 

 4,746 

15,869 

259 

Note 25:  Parent-Only Financial Statements (continued) 

Parent-Only Statement of Comprehensive Income 

(in millions)

Net income 

Other comprehensive income (loss), net of tax: 

Investment securities
Derivatives and hedging activities

Defined benefit plans adjustment
Equity in other comprehensive income (loss) of subsidiaries

Other comprehensive income (loss), net of tax:

 2013 

$

 21,878 

 (248)
 39 

 1,136 
 (5,191)

 (4,264)

Total comprehensive income 

$ 

 17,614 

Parent-Only Balance Sheet 

(in millions)

Assets 

Cash and cash equivalents due from: 

Subsidiary banks 

Nonaffiliates

Investment securities

Loans to subsidiaries: 

Bank

Nonbank

Investments in subsidiaries: 

Bank

Nonbank

Other assets

Total assets 

Liabilities and equity 

Short-term borrowings 

Accrued expenses and other liabilities

Long-term debt

Indebtedness to nonbank subsidiaries

Total liabilities

Stockholders' equity

Year ended December 31, 

2012 

18,897 

 61 
31 

 (379) 
2,730 

 2,443 

21,340 

2011 

15,869 

(50) 
(1) 

(650) 
(830) 

(1,531) 

14,338 

December 31, 

 2013 

2012 

$ 

 42,386 

3 

 11,652 

 7,140 

 38,504 

 154,577 

 21,852 

 7,329 

$ 

 283,443 

$ 

 5,121 

 7,241 

 81,721 

 19,218 

 113,301 

 170,142 

35,697 

5 

7,268 

-

41,068 

148,693 

19,492 

7,880 

260,103 

1,592 

8,332 

76,233 

16,392 

102,549 

157,554 

Total liabilities and equity 

$ 

 283,443 

260,103 

260 

Parent-Only Statement of Cash Flows 

(in millions)

Cash flows from operating activities: 

Net cash provided by operating activities 

Cash flows from investing activities: 
Available-for-sale securities: 

Sales proceeds

Prepayments and maturities
Purchases

Loans: 

Net repayments from subsidiaries

Capital notes and term loans made to subsidiaries
Principal collected on notes/loans made to subsidiaries

Net increase in investment in subsidiaries
Other, net  

Net cash provided (used) by investing activities

Cash flows from financing activities: 
Net increase (decrease) in short-term borrowings and 

indebtedness to subsidiaries

Long-term debt: 

Proceeds from issuance
Repayment
Preferred stock: 

Proceeds from issuance
Cash dividends paid

Common stock warrants repurchased 
Common stock: 

Proceeds from issuance
Repurchased
Cash dividends paid

Excess tax benefits related to stock option payments
Other, net  

Year ended December 31, 

 2013 

2012 

2011 

$ 

 8,607 

13,365 

15,049 

 3,606 

12 
 (6,016)

655 

 (6,700)
 1,472 

 (1,188)
 461 

 (7,698)

 6,171 

30 
 (5,845) 

9,191 

 (1,850) 
2,462 

 (5,218) 
 (2) 

 4,939 

11,459 

-

(16,487) 

1,318 

(1,340) 
5,779 

(610) 
230 

349 

 6,732 

 5,456 

(242) 

 18,714 
 (13,096)

16,989 
 (18,693) 

7,058 
(31,198) 

 3,145 
 (1,017)
 -

 2,224 
 (5,356)
 (5,953)
 271 
114 

1,377 
 (892) 
 (1) 

2,091 
 (3,918) 
 (4,565) 
226 
 (14) 

2,501 
(844) 
(2) 

1,296 
(2,416) 
(2,537) 
79 
-

Net cash provided (used) by financing activities

 5,778 

 (1,944) 

(26,305) 

Net change in cash and due from banks 

Cash and due from banks at beginning of year

Cash and due from banks at end of year 

6,687 
 35,702 

$ 

42,389 

16,360 
19,342 

35,702 

(10,907) 
30,249 

19,342 

261 

Note 26:  Regulatory and Agency Capital Requirements 

The Company and each of its subsidiary banks are subject to 
regulatory capital adequacy requirements promulgated by 
federal regulatory agencies. The Federal Reserve establishes 
capital requirements, including well capitalized standards, for 
the consolidated financial holding company, and the OCC has 
similar requirements for the Company’s national banks, 
including Wells Fargo Bank, N.A. (the Bank). 

We do not consolidate our wholly-owned trust (the Trust) 
formed solely to issue trust preferred and preferred purchase 
securities (the Securities). Securities issued by the Trust 
includable in Tier 1 capital were $2.1 billion at 
December 31, 2013. During first quarter 2013, we redeemed 
$2.8 billion of trust preferred securities. Under applicable 
regulatory capital guidelines issued by bank regulatory agencies, 
upon notice of redemption, the redeemed trust preferred 
securities no longer qualify as Tier 1 Capital for the Company. 
This redemption was in connection with the Capital Plan the 
Company submitted to the Federal Reserve Board in 2012. 
Effective January 1, 2013, the Company implemented 

changes to the market risk capital rule, commonly referred to as 
Basel 2.5, as required by U.S. banking regulators. Basel 2.5 

requires banking organizations with significant trading activities 
to adjust their capital requirements to better account for the 
market risks of those activities. The market risk capital rule is 
reflected in the Company’s calculation of risk-weighted assets 
and upon initial adoption in first quarter 2013, negatively 
impacted capital ratios under Basel I by approximately 25 basis 
points, but did not impact our ratio under Basel III, as its impact 
has historically been included in our calculations. 

The Bank is an approved seller/servicer, and is required to 
maintain minimum levels of shareholders’ equity, as specified by 
various agencies, including the United States Department of 
Housing and Urban Development, GNMA, FHLMC and FNMA. 
At December 31, 2013, the Bank met these requirements. Other 
subsidiaries, including the Company’s insurance and broker-
dealer subsidiaries, are also subject to various minimum capital 
levels, as defined by applicable industry regulations.  The 
minimum capital levels for these subsidiaries, and related 
restrictions, are not significant to our consolidated operations. 
The following table presents regulatory capital information 

for Wells Fargo & Company and Wells Fargo Bank, N.A. 

(in billions, except ratios)

Regulatory capital: 

Tier 1 

Total 

Assets: 

Risk-weighted 

Adjusted average (2) 

Capital ratios: 

Tier 1 capital 

Total capital 

Tier 1 leverage (2)

Wells Fargo & Company 

Wells Fargo Bank, N.A. 

Well-

Minimum 

 2013 

2012 

 2013 

2012 

ratios (1) 

ratios (1) 

December 31, 

capitalized 

capital 

$

 140.7   

 176.2   

126.6

157.6

 110.0 

 136.4 

101.3 

124.8 

$  1,141.5   

1,077.1

 1,466.7   

 1,336.4

 1,057.3 

 1,324.0 

1,002.0 

1,195.9 

 12.33  %

 15.43

 9.60 

11.75

 14.63

 9.47

 10.40 

 12.90

 8.31 

10.11 

12.45

 8.47

6.00 

10.00

 5.00

4.00 

8.00 

4.00 

(1)  As defined by the regulations issued by the Federal Reserve, OCC and FDIC. 
(2)  The leverage ratio consists of Tier 1 capital divided by quarterly average total assets, excluding goodwill and certain other items. The minimum leverage ratio guideline is 

3% for banking organizations that do not anticipate significant growth and that have well-diversified risk, excellent asset quality, high liquidity, good earnings, effective 
management and monitoring of market risk and, in general, are considered top-rated, strong banking organizations. 

262 

Report of Independent Registered Public Accounting Firm 

The Board of Directors and Stockholders 
Wells Fargo & Company: 

We have audited the accompanying consolidated balance sheet of Wells Fargo & Company and Subsidiaries (the Company) as of 
December 31, 2013 and 2012, and the related consolidated statements of income, comprehensive income, changes in equity, and cash 
flows for each of the years in the three-year period ended December 31, 2013. These consolidated financial statements are the 
responsibility of the Company's management. Our responsibility is to express an opinion on these consolidated financial statements 
based on our audits. 

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those 
standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of 
material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial 
statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as 
evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. 

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of 
the Company as of December 31, 2013 and 2012, and the results of its operations and its cash flows for each of the years in the three-
year period ended December 31, 2013, in conformity with U.S. generally accepted accounting principles. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the 
Company's internal control over financial reporting as of December 31, 2013, based on criteria established in Internal Control – 
Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and our 
report dated February 26, 2014, expressed an unqualified opinion on the effectiveness of the Company's internal control over financial 
reporting. 

San Francisco, California 
February 26, 2014 

263 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Quarterly Financial Data 
Condensed Consolidated Statement of Income - Quarterly (Unaudited)

 2013 
Quarter ended

2012 
Quarter ended 

(in millions, except per share amounts) 

Dec. 31  Sept. 30 

June 30  Mar. 31 

Dec. 31  Sept. 30 

June 30 

Mar. 31 

Interest income 

Interest expense

Net interest income

Provision for credit losses
Net interest income after provision for credit 
losses

Noninterest income 
Service charges on deposit accounts

Trust and investment fees
Card fees

Other fees
Mortgage banking

Insurance
Net gains from trading activities

Net gains (losses) on debt securities

Net gains from equity investments

Lease income

Other

$ 

 11,836 

 11,776 

 11,827 

 11,650   

11,857

11,925

12,354

12,255 

 1,033 

 1,028 

 1,077 

 1,151 

1,214

 1,263

 1,317

 1,367 

 10,803 

 10,748 

 10,750 

 10,499 

10,643

 10,662

 11,037

 10,888 

 363 

75 

652 

 1,219 

1,831

 1,591

 1,800

 1,995 

 10,440 

 10,673 

 10,098 

 9,280 

8,812

 9,071

 9,237

 8,893 

 1,283 

 3,458 
 827 

 1,119 
 1,570 

 453 
 325 

 (14)

 654 

 148 

 39 

 1,278 

 3,276 
813 

 1,098 
 1,608 

413 
397 

 (6)

502 

160 

191 

 1,248 

 3,494 
813 

 1,089 
 2,802 

485 
331 

 (54)

203 

225 

 (8)

 1,214 

 3,202 
738 

 1,034 
 2,794 

463 
570 

 45 

113 

130 

 457 

1,250

3,199
736 

1,193
3,068

395 
275 

 (63)

715 

170 

367 

 1,210

 2,954
744 

 1,097
 2,807

414 
529 

 3

164 

218 

411 

 1,139

 2,898
704 

 1,134
 2,893

522 
263 

 (61)

242 

120 

398 

 1,084 

 2,839 
654 

 1,095 
 2,870 

519 
640 

 (7) 

364 

59 

631 

Total noninterest income

 9,862 

 9,730 

 10,628 

 10,760 

11,305

 10,551

 10,252

 10,748 

Noninterest expense 

Salaries

Commission and incentive compensation

Employee benefits

Equipment

Net occupancy

Core deposit and other intangibles

FDIC and other deposit assessments 

Other

 3,811 

 2,347 

 1,160 

 567 

 732 

 375 

196 

 3,910 

 2,401 

 1,172 

 3,768 

 2,626 

 1,118 

 3,663 

 2,577 

 1,583 

471 

728 

375 

214 

418 

716 

377 

259 

528 

719 

377 

292 

3,735

2,365

891 

542 

728 

418 

307 

 3,648

 2,368

1,063

 3,705

 2,354

 1,049

510 

727 

419 

359 

459 

698 

418 

333 

 3,601 

 2,417 

 1,608 

557 

704 

419 

357 

 2,897 

 2,831 

 2,973 

 2,661 

3,910

 3,018

 3,381

 3,330 

Total noninterest expense

 12,085 

 12,102 

 12,255 

 12,400 

12,896

 12,112

 12,397

 12,993 

Income before income tax expense

Income tax expense

Net income before 

 8,217 

 2,504 

 8,301 

 2,618 

 8,471 

 2,863 

 7,640 

 2,420 

7,221

1,924

 7,510

 2,480

 7,092

 2,371

 6,648 

 2,328 

noncontrolling interests

 5,713

 5,683

 5,608

 5,220

 5,297

 5,030

 4,721

 4,320 

Less: Net income from noncontrolling interests

 103 

105 

89 

49 

207 

93 

99 

72 

Wells Fargo net income 

$

 5,610 

 5,578 

 5,519 

 5,171 

5,090

 4,937

 4,622

 4,248 

Less: Preferred stock dividends and other

 241 

261 

247 

240 

233 

220 

219 

226 

Wells Fargo net income 

applicable to common stock 

$ 

 5,369 

 5,317 

 5,272 

 4,931 

4,857

 4,717

 4,403

 4,022 

Per share information 

Earnings per common share 

Diluted earnings per common share

Dividends declared per common share

$

 1.02 

 1.00 

 0.30 

1.00 

0.99 

0.30 

1.00 

0.98 

0.30 

0.93 

0.92 

0.25 

0.92

0.91

0.22

 0.89

 0.88

 0.22

 0.83

 0.82

 0.22

 0.76 

 0.75 

 0.22 

Average common shares outstanding

 5,270.3 

 5,295.3 

 5,304.7 

 5,279.0 

5,272.4

 5,288.1

 5,306.9

 5,282.6 

Diluted average common shares outstanding

 5,358.6 

 5,381.7 

 5,384.6 

 5,353.5 

5,338.7

 5,355.6

 5,369.9

 5,337.8 

Market price per common share (1) 

High 

Low

Quarter-end

$

 45.64

 40.07

 45.40

 44.79

 40.79

 41.32

 41.74

 36.19

 41.27

 38.20

 34.43

 36.99

 36.34

 31.25

 34.18

 36.60

 32.62

 34.53

 34.59

 29.80

 33.44

 34.59 

 27.94 

 34.14 

(1)  Based on daily prices reported on the New York Stock Exchange Composite Transaction Reporting System. 

264 

 
Average Balances, Yields and Rates Paid (Taxable-Equivalent Basis) - Quarterly (1) (2) - (Unaudited) 

Quarter ended December 31,

(in millions) 

Earning assets 
Federal funds sold, securities purchased under 

resale agreements and other short-term investments 

Trading assets
Investment securities (3): 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies
Securities of U.S. states and political subdivisions
Mortgage-backed securities: 

Federal agencies
Residential and commercial

Total mortgage-backed securities

Other debt and equity securities

Total available-for-sale securities

Held-to-maturity securities (4)

Mortgages held for sale (5)
Loans held for sale (5)
Loans: 

Commercial: 

Commercial and industrial
Real estate mortgage
Real estate construction
Lease financing
Foreign

Total commercial

Consumer: 

Real estate 1-4 family first mortgage
Real estate 1-4 family junior lien mortgage
Credit card
Automobile
Other revolving credit and installment

Total consumer	

Total loans (5)

Other 

Funding sources 
Deposits: 

Average 
balance 

Yields/ 
rates 

 2013

Interest 
income/ 
expense 

Average 
balance 

Yields/ 
rates 

$

 205,276 
 45,379 

 0.28 %  $
 3.40 

 148 
386 

 117,047
 42,005

 0.41 % 
 3.28 

$ 

 6,611 
 42,025 

 117,910 
 29,233 

 147,143 
 55,325 

 251,104 

 2,845 
 21,396 
138 

 193,211 
 105,795 
 16,579 
 11,744 
 46,682 

 1.67 
 4.38 

 2.94 
 6.35 

 3.62 
 3.43 

 3.65 

 3.09 
 4.13 
 8.21 

 3.48 
 3.85 
 4.79 
 5.70 
 2.23 

 374,011 

 3.56 

 257,253 
 66,774 
 25,854 
 50,213 
 42,564 

 442,658 

 816,669 
 4,728 

 4.15 
 4.29 
 12.23
 6.70 
 4.94 

 5.01 

 4.35 
 5.22 

27 
460 

866 
464 

 1,330 
478 

 2,295 

22 
221 
3 

 1,696 
 1,026 
200 
167 
262 

 3,351 

 2,673 
721 
 797 
849 
529 

 5,569 

 8,920 
61 

 5,281 
 36,391

 90,898
 32,669

 123,567
 50,025

 215,264

-
 47,241
 135 

 179,493
 105,107
 17,502
 12,461
 39,665

 354,228

 244,634
 76,908
 23,839
 45,957
 41,644

 432,982

 787,210
 4,280 

 1.64 
 4.64 

 2.71 
 6.53 

 3.72 
 3.91 

 3.87 

-
 3.50 
 9.03 

 3.85 
 4.02 
 4.97 
 6.43 
 2.32 

 3.87 

 4.39 
 4.28 
 12.43 
 7.34 
 4.63 

 5.15 

 4.58 
 5.21 

 2012 

Interest 
income/ 
expense 

121 
345 

22 
422 

617 
533 

 1,150 
490 

 2,084 

-
413 
3 

 1,736 
 1,061 
218 
201 
231 

 3,447 

 2,686 
826 
745 
848 
485 

 5,590 

 9,037 
56 

Total earning assets 

$

 1,347,535 

 3.56  %  $ 

 12,056 

 1,213,182 

 3.96  %  $ 

 12,059 

Interest-bearing checking 
Market rate and other savings 
Savings certificates
Other time deposits
Deposits in foreign offices

Total interest-bearing deposits

Short-term borrowings
Long-term debt
Other liabilities

Total interest-bearing liabilities
Portion of noninterest-bearing funding sources

$

 35,171 
 568,750 
 43,067 
 39,700 
 86,333 

 773,021 
 52,286 
 153,470 
 12,822 

 991,599 
 355,936 

 0.07  %  $ 
 0.08 
 0.94 
 0.48 
 0.15 

 0.15 
 0.12 
 1.65 
 2.70 

 0.42 
-

Total funding sources 	

$

 1,347,535 

 0.30 

6 
110 
102 
47 
32 

297 
15 
635 
87 

 1,034 
-

 1,034 

 30,858
 518,593
 56,743
 13,612
 69,398

 689,204
 52,820
 127,505
 9,975 

 879,504
 333,678

 1,213,182 

 0.06  %  $ 
 0.10 
 1.27 
 1.51 
 0.15 

 0.23 
 0.21 
 2.30 
 2.27 

 0.55 
 -

 0.40 

5 
135 
181 
51 
27 

399 
28 
735 
56 

 1,218 
-

1,218 

Net interest margin and net interest income on 

a taxable-equivalent basis (6)

Noninterest-earning assets 
Cash and due from banks 
Goodwill 
Other 

Total noninterest-earning assets 

Noninterest-bearing funding sources 
Deposits 
Other liabilities
Total equity
Noninterest-bearing funding sources used to fund earning assets 

Net noninterest-bearing funding sources 

Total assets 

$

$

$

$

$ 

 15,998 
 25,637 
 119,947   

 161,582   	

 287,379   
 60,489 
 169,650   
(355,936) 

 161,582   

 1,509,117 

 3.26  %  $ 

 11,022 

 3.56  %  $ 

10,841 

 16,361 
 25,637 
 131,876 

 173,874 

 286,924 
 63,025 
 157,603 
(333,678) 

 173,874 

 1,387,056 

(1)	  Our average prime rate was 3.25% for the quarters ended December 31, 2013 and 2012. The average three-month London Interbank Offered Rate (LIBOR) was 0.24% 

and 0.32% for the same quarters, respectively. 

(2)	  Yields/rates and amounts include the effects of hedge and risk management activities associated with the respective asset and liability categories. 
(3)	  Yields and rates are based on interest income/expense amounts for the period, annualized based on the accrual basis for the respective accounts. The average balance 

(4)	 

amounts represent amortized cost for the periods presented. 
Includes $6.3 billion of federal agency mortgage-backed securities purchased during the fourth quarter of 2013 and $6.0 billion of auto asset-backed securities that were 
transferred near the end of 2013 from the available-for-sale portfolio. 

(5)	  Nonaccrual loans and related income are included in their respective loan categories. 
(6)	 

Includes taxable-equivalent adjustments of $219 million and $198 million for the quarters ended December 31, 2013 and 2012, respectively primarily related to tax-
exempt income on certain loans and securities. The federal statutory tax rate was 35% for the periods presented. 

265 

Glossary of Acronyms 

ACL 

Allowance for credit losses 

ALCO 

Asset/Liability Management Committee 

ARM 

Adjustable-rate mortgage 

ARS 

ASC 

ASU 

Auction rate security 

Accounting Standards Codification 

Accounting Standards Update 

AVM 

Automated valuation model 

G-SIB 

HAMP 

HPI 

HUD 

LHFS 

LIBOR 

LIHTC 

Globally systemic important bank 

Home Affordability Modification Program 

Home Price Index 

Department of Housing and Urban Development 

Loans held for sale 

London Interbank Offered Rate 

Low-Income Housing Tax Credit 

BCBS 

Basel Committee on Bank Supervision 

LOCOM 

Lower of cost or market value 

BHC 

Bank holding company 

CCAR 

Comprehensive Capital Analysis and Review 

Certificate of deposit 

LTV 

MBS 

MHA 

Loan-to-value 

Mortgage-backed security 

Making Home Affordable programs 

Collateralized debt obligation 

MHFS 

Mortgages held for sale 

CD 

CDO 

CDS 

CLO 

Credit default swaps 

Collateralized loan obligation 

CLTV 

Combined loan-to-value 

CPP 

CPR 

CRE 

DOJ 

Capital Purchase Program 

Constant prepayment rate 

Commercial real estate 

United States Department of Justice 

DPD 

Days past due 

MSR 

MTN 

NAV 

NPA 

OCC 

OCI 

OTC 

OTTI 

Mortgage servicing right 

Medium-term note 

Net asset value 

Nonperforming asset 

Office of the Comptroller of the Currency 

Other comprehensive income 

Over-the-counter 

Other-than-temporary impairment 

ESOP 

Employee Stock Ownership Plan 

PCI Loans 

Purchased credit-impaired loans 

FAS 

Statement of Financial Accounting Standards 

PTPP 

Pre-tax pre-provision profit 

FASB 

Financial Accounting Standards Board 

FDIC 

Federal Deposit Insurance Corporation 

FFELP 

Federal Family Education Loan Program 

RBC 

ROA 

ROE 

Risk-based capital 

Wells Fargo net income to average total assets 

Wells Fargo net income applicable to common stock 

FHA 

Federal Housing Administration 

to average Wells Fargo common stockholders' equity 

FHFA 

Federal Housing Finance Agency 

RWA 

Risk-weighted assets 

FHLB 

Federal Home Loan Bank 

FHLMC 

Federal Home Loan Mortgage Corporation 

FICO 

Fair Isaac Corporation (credit rating) 

SEC 

S&P 

SPE 

Securities and Exchange Commission 

Standard & Poor’s Ratings Services 

Special purpose entity 

FNMA 

Federal National Mortgage Association 

TARP 

Troubled Asset Relief Program 

FRB 

FSB 

FTC 

Board of Governors of the Federal Reserve System 

Financial Stability Board 

Federal Trade Commission 

GAAP 

Generally accepted accounting principles 

TDR 

VA 

VaR 

VIE 

Troubled debt restructuring 

Department of Veterans Affairs 

Value-at-Risk 

Variable interest entity 

GNMA 

Government National Mortgage Association 

WFCC 

Wells Fargo Canada Corporation 

GSE 

Government-sponsored entity 

266 

Stock Performance 

These graphs compare the cumulative total stockholder return 
and total compound annual growth rate (CAGR) for our common 
stock (NYSE: WFC) for the five- and ten-year periods ended 
December 31, 2013, with the cumulative total stockholder 
returns for the same periods for the Keefe, Bruyette and Woods 

(KBW) Total Return Bank Index (KBW Bank Index (BKX))  
and the S&P 500 Index. 

The cumulative total stockholder returns (including 
reinvested dividends) in the graphs assume the investment 
of $100 in Wells Fargo’s common stock, the KBW Bank Index 
and the S&P 500 Index. 

Five Year Performance Graph 

$220 

$200 

$180 

$160 

$140 

$120 

$100 

$  80 

$  60 

$  40 

$ 20 

Wells Fargo 
(WFC) 

S&P 500 

KBW Bank 
Index (BKX) 

2008 

$100 

100 

100 

2009 

$ 95 

126 

98 

2010 

$110 

146 

121 

2011 

$ 99 

149 

93 

2012 

$127 

172 

124 

2013 

5-year 
CAGR 

$173 

12% 

Wells Fargo 

228 

170 

18% 

S&P 500 

11% 

KBW Bank Index 

Ten Year Performance Graph 

$220 

$200 

$180 

$160 

$140 

$120 

$100 

$  80 

$  60 

$  40 

$ 20 

2003 

2004 

2005 

2006 

2007 

2008 

2009 

2010 

2011 

2012 

2013 

Wells Fargo
(WFC) 

S&P 500 

KBW Bank
Index (BKX) 

10-year 
CAGR 

$100 

$109 

$114 

$133 

$117 

$119 

$113 

$131 

$119 

$151 

$207 

8% 

Wells Fargo 

100 

100 

111 

110 

116 

114 

135 

133 

142 

104 

90 

55 

113 

54 

130 

66 

133 

51 

154 

68 

204 

93 

7% 

S&P 500 

-1% 

KBW Bank Index 

Wells Fargo & Company 

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community−based financial services company with $1.5 trillion in assets. 
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and 
commercial finance through more than 9,000 locations, 12,000 ATMs, and the internet, and has offices in 36 countries to support customers 
who conduct business in the global economy. With more than 264,000 team members, Wells Fargo serves one in three households in the 
United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2013 rankings of America’s largest corporations. Wells Fargo’s vision  
is to satisfy all our customers’ financial needs and help them succeed financially. 

Common stock 

Wells Fargo & Company is listed and trades on the  
New York Stock Exchange: WFC 

5,257,162,705 common shares outstanding (12/31/13) 

Stock purchase and dividend reinvestment 

You can buy Wells Fargo stock directly from Wells Fargo, 
even if you’re not a Wells Fargo stockholder, through 
optional cash payments or automatic monthly deductions 
from a bank account. You can also have your dividends 
reinvested automatically. It’s a convenient, economical 
way to increase your Wells Fargo investment. 

Call 1−877−840−0492 for an enrollment kit including  
a plan prospectus. 

Form 10-K 

We will send Wells Fargo’s 2013 Annual Report on 

Form 10−K (including the financial statements filed with 

the Securities and Exchange Commission) free to any 

stockholder who asks for a copy in writing. Stockholders 

also can ask for copies of any exhibit to the Form 10−K. 

We will charge a fee to cover expenses to prepare and send 

any exhibits. Please send requests to: Corporate Secretary, 

Wells Fargo & Company, One Wells Fargo Center, 

MAC D1053−300, 301 S. College Street, 30th Floor, 

Charlotte, North Carolina 28202.
 

SEC filings 

Our annual reports on Form 10−K, quarterly reports 
on Form 10−Q, current reports on Form 8−K, and 
amendments to those reports are available free of charge 
on our website (www.wellsfargo.com) as soon as practical 
after they are electronically filed with or furnished to the 
SEC. Those reports and amendments are also available 
free of charge on the SEC’s website at www.sec.gov. 

Independent registered public accounting firm 

KPMG LLP 
San Francisco, California 
1−415−963−5100 

Contacts 

Investor Relations 
1−415−371−2921 
investorrelations@wellsfargo.com 

Shareowner Services and  
Transfer Agent 
Wells Fargo Shareowner Services 
P.O. Box 64854 
St. Paul, Minnesota 55164−0854 
1−877−840−0492 
www.shareowneronline.com 

Annual Stockholders’ Meeting 
8:30 a.m. Central Time 
Tuesday, April 29, 2014 
Hyatt Regency Hill Country 
9800 Hyatt Resort Drive 
San Antonio, Texas 78251 

Our reputation 
American Banker 
Banker of the Year; Most Powerful 
Women in Banking; One of America’s 
Top Banking Teams (2013) 

Barron’s 
World’s 27th Most Respected 
Company (2013) 

BLACK ENTERPRISE 
One of the Top 40 Best Companies 
for Diversity (2012) 

Brand Finance 
The Most Valuable Bank Brand 
in the World (2013) 

Brand Z 
Among the Top 20 Most Valuable 
Brands in the World (2013) 

CAREERS & the disABLED 
Among Top 50 Employers  
by Readers Choice (2013) 

The Chronicle of Philanthropy 
America’s #1 Most Generous 
Cash Donor (2013) 

DiversityInc 
25th Best Company for Diversity; 
Top Company for Lesbian, Gay, 
Bisexual & Transgender Employees; 
6th Best Company for Executive 
Women (2013) 

Euromoney 
Best Bank Award (2013) 

Forbes 
12th Biggest Public Company 
in the World (2013) 

Fortune 
World’s 38th Most Admired Company; 
25th in Revenue Among All 
Companies in All Industries (2013) 

G.I. Jobs 
36th of Top 50 Military Spouse 
Friendly Employers (2013) 

Global Finance 
World’s Best Consumer Internet Bank 
in the United States, Best Social Media 
in North America (2013); World’s 
Best Corporate/Institutional Internet 
Bank in Trade Finance Services; 
Best Investment Management Services, 
Best Online Treasury Services, 
Best Integrated Corporate Bank Site, 
and Best in Mobile Banking in 
North America (2013); Best Bank 
for Payments and Collections in 
North America (2013); Best Treasury 
Management Systems & Services 
Mobile Provider (2013); Best Insurance 
Broker in North America (2013) 

Hispanic Business 
13th Best Companies 
for Diversity (2013) 

Human Rights Campaign 
Perfect Score of 100 on Corporate 
Equality Index (2013) 

LATINAStyle 
25th Best Company for Latinas (2013) 

Forward−Looking Statements This Annual Report, including the Financial Review and the Financial Statements and related Notes, contains 
forward−looking statements, which may include forecasts of our financial results and condition, expectations for our operations and business, and 
our assumptions for those forecasts and expectations. Do not unduly rely on forward−looking statements. Actual results may differ materially from 
our forward−looking statements due to several factors. Some of these factors are described in the Financial Review and in the Financial Statements 
and related Notes. For a discussion of other factors, refer to “Forward−Looking Statements” and “Risk Factors” in the Financial Review. 

268 

Maine 
6 

Massachusetts 
54 

Rhode Island 
6 
Connecticut 
101 

Locations 
9,004
worldwide 

ATMs 
12,647 

wellsfargo.com
more than 
23 million 
active online 
customers 

Mobile banking
more than 
12 million 
active mobile 
customers 

Wells Fargo 

Customer 

Connection
 
450 million 
customer 
contacts annually 

Wells Fargo’s extensive network
 

Washington
232 

Oregon
164 

Montana 
58 

Idaho 
99 

Wyoming
31 

Nevada 
140 

Utah 
149 

Colorado 
234 

California 
1,408 

Alaska 
55 

Arizona 
335 

New Mexico 
105 

Hawaii 
3 

North Dakota 
33 

South Dakota 
57 

Minnesota 
239 

Nebraska 
64 

Kansas 
42 

Oklahoma 
21 

Texas 
847 

Wisconsin 
105 

Michigan
76 

Vt. 
6 

N.H. 
21 

New York 
232 

Illinois 
144 

Indiana 
86 

Ohio 
99 

Pennsylvania
402 

W. Virginia
19 

Virginia
379 

Kentucky
22 

Tennessee 
57

North Carolina 
449 

New Jersey
388 
Delaware 
30 

Maryland
141 

D.C. 
45 

Iowa 
100 

Missouri 
57 

Arkansas 
28 

Mississippi
26 

Louisiana 
23 

Alabama 
169 

South Carolina 
179 

Georgia
365 

Florida 
803 

Around the world 
Argentina
Australia 
Bahamas 
Bangladesh
Brazil 
Canada 
Cayman Islands 

Key rankings
 

Chile 
China 
Colombia 
Dominican Republic
Ecuador 
France 
Germany 

Hong Kong
India 
Indonesia 
Ireland 
Israel 
Italy
Japan 

Korea 
Malaysia
Mexico 
Philippines
Russia 
Singapore
South Africa 

Spain
Taiwan 
Thailand 
Turkey
United Arab Emirates 
United Kingdom 
Vietnam 

#1  Retail banking deposits 1 
#1  Total stores 
#1  Mortgage lender as of 3Q 2013 
#1  National home loan originator to minority and low- to moderate-

income consumers and in low- to moderate-income neighborhoods 
(2012 HMDA Data) 

#1  Used auto lender and overall auto lender (excluding leases) based on 

AutoCount data (Dec. 2012 – Nov. 2013) 

#1  Small Business lender (U.S. in dollars per 2012 Community 

Reinvestment Act government data) 

#1  U.S. Small Business Administration’s (SBA) 7(a) lender in dollar 

volume (2013) 

#1  Preferred stock underwriter (FY 2013, Bloomberg) 
#1  REIT preferred stock underwriter (FY 2013, Bloomberg) 
#1  Oil & gas loan syndications (FY 2013, Thomson Reuters LPC) 
#1  Ranked Electronic trading platform for Corporate Bonds in the U.S. 
#1 

In Mobile Banking for privacy and security (Keynote Mobile Banking 
Scorecard 2013) 

#1  Mortgage servicer as of 3Q 2013 
#1  Largest crop insurance provider in the nation 
#1  Largest private student loan lender among commercial banks 
#1  Commercial & Multifamily Real Estate Originations (2012 Mortgage 

Bankers Association) 

#1  Commercial mortgage servicer (Mortgage Bankers Association, 

June 2013) 

#2  U.S. Deposits
 
#2  Debit card issuer
 
#2  Annuity distributor (2012 Transamerica Roundtable Survey)
 
#2  Real estate loan syndications (FY 2013, Thomson Reuters LPC)
 
#2  Asset-based loans (FY 2013, Thomson Reuters LPC)
 
#2  Middle market loan syndications (FY 2013, Thomson Reuters LPC)
 
#2  REIT common stock underwriter (FY 2013, Dealogic)
 
#2  Bank-affiliated equipment finance provider in the U.S. (2012 Monitor)
 
#3  REIT loan syndications (FY 2013, Thomson Reuters LPC)
 
#3  Utilities loan syndications (FY 2013, Thomson Reuters LPC)
 
#3  Non-investment grade loan syndications (FY 2013, Thomson Reuters LPC)
 
#3  Loan syndications (FY 2013, Thomson Reuters LPC)
 
#3  High yield bonds (FY 2013, Dealogic)
 
#3  Branded bank ATM owner (12,647 Wells Fargo ATMs)
 
#3  Retail brokerage firm — based on number of Financial Advisors 


(as of 4Q13, company and competitor reports) 

#4  High grade loan syndications (FY 2013, Thomson Reuters LPC) 
#4  Wealth management provider (based on assets under management 

of accounts greater than $5 million as of 2Q13, Barron’s) 

#5  Largest insurance broker in the world (Business Insurance 2013) 
#6  IRA provider (based on assets as of 3Q13 Cerulli Associates) 
#8  Institutional retirement plan recordkeeper (based on assets 

as of Dec. 31, 2012, PLANSPONSOR Magazine, June 2013) 

#8  Family wealth provider (Based on assets as of Dec. 31, 2012, Bloomberg) 

1  Source: SNL Financial. Retail deposit data 6/30/13. Pro forma for acquisitions. Caps deposits at $500 million in a single banking store and excludes credit union deposits. Non-retail deposits excluded. 

Wells Fargo & Company  
420 Montgomery Street  
San Francisco, California 94104 

1-866-878-5865 wellsfargo.com 

Our Vision: 
Satisfy all our customers’ financial needs and help them 
succeed financially. 

Nuestra Vision: 
Deseamos satisfacer todas las necesidades financieras 
de nuestros clientes y ayudarlos a tener éxito en el 
área financiera. 

Notre Vision: 
Satisfaire tous les besoins financiers de nos clients  
et les aider à atteindre le succès financier. 

Together we’ll go far
 

©2014 Wells Fargo & Company. All rights reserved. 

Deposit products offered through Wells Fargo Bank, N.A. Member FDIC. 

CCM2533 (Rev 00, 1/each)