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Wells Fargo & Company

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Employees 10,000+
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FY2014 Annual Report · Wells Fargo & Company
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Wells Fargo & Company  
420 Montgomery Street  
San Francisco, California 94104

1-866-878-5865 wellsfargo.com

Our Vision:
Satisfy all our customers’ financial needs and help them 
succeed financially.

Nuestra visión:
Satisfacer todas las necesidades financieras de nuestros 
clientes y ayudarles a alcanzar el éxito financiero.

我們的願景:
滿足我們所有客戶的財務需求,並協助他們取得財務上的成功。

Notre Vision:
Répondre à tous les besoins financiers de nos clients  
et les aider à obtenir du succès financièrement.

© 2015 Wells Fargo & Company. All rights reserved.  
Deposit products offered through Wells Fargo Bank, N.A. Member FDIC. 
CCM7043 (Rev 00, 1/each)

Together we’ll go far

Wells Fargo & Company Annual Report 2014 

Culture counts.
 

An unwavering focus on the customer. 

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Culture counts. 

Relationships. Teamwork. Values. At 
Wells Fargo, we are about building lifelong 
relationships one customer at a time. We 
work hard for each and every customer 
because we care about their financial success 
and want to be with them every step of the 
way. We have been around for a long time and 
we will be there for our customers for many 
years to come. And we know that who we 
are is as important as what we do. Because 
at Wells Fargo, culture counts. 

On the cover: Frank Guzman with Wells Fargo’s Trena Small | Pearland, Texas 

Trust 
After several failed attempts, long-time 
trucker Frank Guzman resolved to start 
his own hauling business last year — 
this time fueled by financing and 
guidance from Wells Fargo. And that 
has made all the difference. 

“I’ve worked and driven for many 
companies in my life,” he said. “But it’s 
clear that for me, being an owner-
operator is more rewarding.” 

Frank secured a Wells Fargo 

Equipment Express® loan to help buy 
his rig. He also received guidance from 
small business bankers on managing 
his startup company’s finances. The 
Houston-area entrepreneur then 
landed a client in the energy sector. 

“It’s the team approach that makes 

all of this work,” said Frank, whose 
fiancée, Chrisy Guillory, is his business 
partner and financial officer. Frank 
credits Wells Fargo for helping him 
with financing and money-management 
advice. “Wells Fargo has been there to 
help every step along the way,” he said. 
“All of this started when he came 
in one day and spoke with our business 
lending specialist,” said Trena Small, 
manager of the Wells Fargo store in 
Pearland, Texas, where Frank banks. 
“We helped him create a business plan 
— something that helps a lot of 
customers grow their business. And it 
has helped him tremendously.” 

10 

Care 

Wells Fargo’s extensive network

Around 
the world
Argentina
Australia
Bahamas
Bangladesh
Brazil
Canada
Cayman Islands
Chile
China
Colombia
Dominican Republic
Ecuador
France
Germany
Hong Kong
India
Indonesia
Ireland
Israel
Italy
Japan
Korea
Malaysia
Mexico
Philippines
Russia
Singapore
South Africa
Spain
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
Vietnam

Washington
226

Oregon
162

Montana
54

Idaho
99

Wyoming
30

North Dakota
30

South Dakota
56

Nebraska
60

Minnesota
229

Iowa
98

Nevada
135

Utah
146

Colorado
229

Kansas
36

Missouri
50

Wisconsin
96

Michigan
74

Vt.
6

N.H.
16

New York
226

Maine
6

Massachusetts
44

Illinois
130

Indiana
77

Pennsylvania
386

Ohio
97

Kentucky
16
Tennessee
51

W. Virginia
12

Virginia
367

North Carolina
441

Rhode Island
6
Connecticut
99

New Jersey
388
Delaware
30
Maryland
141

D.C.
45

California
1,389

Alaska
52

Arizona
327

New Mexico
102

Oklahoma
17

Arkansas
27

Mississippi

Texas
822

Louisiana
17

24 Alabama

164

South Carolina
177

Georgia
358

Florida
791

Hawaii
4

Locations* 
More than 8,700
ATMs
More than 12,500
Customers 
70 million

wellsfargo.com 
More than 25 million 
active online customers
Mobile banking 
More than 14 million 
active mobile customers

Wells Fargo Customer 
Connection 
430 million 
customer contacts 
annually

#2 
Provider of student loans overall 
(Jan. 2014 – Dec. 2014) Company 
and competitor reports

In helping small 
businesses
#1 
Small business lender 
(U.S., in dollars, 2013) 
Community Reinvestment Act 
government data

#1 
SBA 7(a) lender in dollars (2014) 
Small Business Administration 
federal fiscal year-end data

In insurance
#1 
Nation’s largest crop insurance 
provider (2013) Risk Management 
Agency, a division of the USDA

Best Insurance Broker in the U.S. 
(2014) Global Finance magazine

#6 
Provider of Health Savings 
Accounts (HSA) in U.S. (2014) 
Devenir

In commercial banking
#1 
Share of lead banking relationships
with middle-market companies 
(2013) TNS Commercial Banking 
Momentum Monitor

In commercial and 
residential real estate
#1 
Winner of Global PERE Awards 
North American Debt Provider 
of the Year (2013) Private Equity 
International

#1 
In total commercial real estate 
originations in the U.S. (2013) 
MBA Commercial/Multifamily 
Mortgage Origination Rankings

#1 
Largest servicing portfolio of 
commercial real estate loans 
in the U.S. (Mid-year 2014) 
MBA Commercial/Multifamily 
Mortgage Servicer Rankings

#3 
Affordable housing lender (2013) 
Affordable Housing Finance

In wealth, brokerage 
and retirement
#2 in U.S. 
Annuity sales (2014) 
Transamerica Roundtable Survey

#3 in U.S. 
Full-service retail brokerage 
provider, (4Q14) Company and 
competitor reports

#4 in U.S. 
Wealth management provider, 
assets under management of 
accounts greater than $5 million 
(2014) Barron’s

#6 in U.S. 
IRA provider (3Q14) Cerulli 
Associates

#8 in U.S. 
Institutional retirement plan 
record keeper, based on 
assets as of 12/31/13 (2014) 
PLANSPONSOR magazine

#9 internationally 
Family wealth provider (2014) 
Bloomberg

IBC

* Numbers on map represent domestic stores

An industry leader

In supporting homeowners
and consumers
#1 
Retail mortgage lender (2014) 
Inside Mortgage Finance

#1 
Home loan originator to minority 
and low- to moderate-income 
borrowers, and in low- to 
moderate-income neighborhoods 
(2013) HMDA data

#1 
Mortgage servicer (2014) 
Inside Mortgage Finance

#1 
Overall auto lender (Jan. 2014 – 
Dec. 2014 excluding leases) 
AutoCount

#1 
Used auto lender (Jan. 2014 – 
Dec. 2014 excluding leases) 
AutoCount

#1 
Provider of private student 
loans among banks (Jan. 2014 – 
Dec. 2014) Company and 
competitor reports

18 

Support 

 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
12 

Innovation 

14 

Teamwork 

16 

Relationships 

22 

Commitment 

20 

Guidance 

24 

Community 

3  To Our Owners 

10  Living Our Culture 

26  Corporate Social Responsibility Highlights 

27  Board of Directors, Senior Leaders 

29  2014 Financial Report 
– Financial Review 
– Controls and Procedures 
– Financial Statements 
– Report of Independent Registered Public 

Accounting Firm 

263  Stock Performance 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2 

John G. Stumpf 
Chairman, President and Chief Executive 
Officer, Wells Fargo & Company 
Pictured in the Wells Fargo History Museum 
in San Francisco. 

 
To Our Owners, 

I have always believed that culture is the most important 
part of a company’s success. It is the heart of any 
organization and a significant contributor to long-term 
performance and stability.


This is certainly true for 
Wells Fargo. Since 1852, culture 
has been a focus of ours, beginning 
with how we served the Gold 
Rush-era customers who trusted 
us to transport their money and 
valuables on our stagecoaches. 
In those early days, we held a 
belief that still holds true today: 
“Our merchandise is courtesy, 
willingness, and human ability.” 
Today, I sum up Wells Fargo’s 

culture with this word: 
“Relationships.” It captures the 
passion we all share for serving 
our key stakeholders — customers, 
communities, investors, and team 
members. To earn their trust, 
we strive to do the right thing 
and act under the highest ethical 
standards where honesty, trust, 
and integrity matter. 

Cultures take years to establish 

and mature, a lesson I learned 
while growing up on a family 
farm in a small town in central 
Minnesota. Those years taught 
me that the best harvests come 
only after years of thoughtful 
planning, planting, and nurturing. 
It’s no different at Wells Fargo. 
The culture our people enjoy 
today is the result of those who 
served before us — through a 
civil war, two world wars, the 
Great Depression, and a Great 
Recession that remains fresh 

in our memories. Through every 
boom and bust, our people 
looked ahead, with a vision of the 
Wells Fargo they wanted to leave 
for their successors. 

No document better captures 

that spirit than The Vision & 
Values of Wells Fargo, a booklet we 
first published 20 years ago that 
outlines our values, strategies, and 
goals. (You can read our Vision & 
Values on wellsfargo.com under 
“About Wells Fargo.”) 

While we periodically have 

updated that document, the vision 
it first shared years ago remains 
unchanged: “We want to satisfy all 
our customers’ financial needs and 
help them succeed financially.” 

The reason our team members 

go to work each day is to help 
customers — we serve 70 million 
customers and one in three U.S. 
households across our more than 
90 businesses. The result is that 
Wells Fargo makes money, not 
the other way around. Or, as our 
Vision & Values puts it, “We’ll 
never put the stagecoach ahead 
of the horses.” This is why we 
believe culture and performance 
go hand in hand. 

Financial results 
In 2014, Wells Fargo generated 
record earnings for a sixth 
consecutive year, remaining 

the most profitable bank in the 
United States. We also ended 2014 
as the world’s most valuable bank 
by market capitalization. 

Our 2014 net income was 

$23.1 billion, up 5 percent from 2013. 
Diluted earnings per common share 
also rose 5 percent to $4.10. Our 
2014 revenue of $84.3 billion was a 
balanced mix of net interest income 
and noninterest income, reflecting 
the strength of our diversified 
business model. 

We generated this growth 
through a focus on customers, 
as more of them entrusted us with 
their deposits and rewarded us 
with opportunities to serve more 
of their financial needs. In 2014, 
our total deposits reached a 
record $1.2 trillion, up 8 percent 
from the prior year, driven by 
both consumer and commercial 
growth. Meanwhile, total loans 
finished 2014 at $862.6 billion, 
up 5 percent from 2013. Loan 
growth occurred across multiple 
portfolios, including commercial 
loans, residential mortgages, 
credit cards, and automobile 
lending, helping increase our net 
interest income by 2 percent from 
2013. Our noninterest income 
continued to be diversified and 
strong, including growth in trust 
and investment fees, card fees, 
and mortgage servicing. 

3 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Our results also reflected our 
commitment to protect the interests 
of our stakeholders. For example, 
in 2014 the credit quality of our loans 
was the best I can recall in my 33 years 
at the company. Credit losses fell to 
$2.9 billion, a 35 percent improvement 
over $4.5 billion in 2013. Net charge-
offs as a percentage of average 
loans remained near historic lows — 
0.35 percent in 2014, compared with 
0.56 percent in 2013. 

Wells Fargo is one of the 
most valuable companies 
in the world 
By market value as of Dec. 31, 2014
(in billions) 

Apple 
ExxonMobil 
Microsoft 
Berkshire Hathaway 
Google 
PetroChina (China) 
Johnson & Johnson 
Wells Fargo 
Walmart 
ICBC (China) 

U.S. companies except where stated
Source: Bloomberg 

$ 647 
391 
383 
371 
358 
305 
293 
283 
277 
271 

Our capital also grew, remaining 
well above regulatory minimum levels. 
At the end of 2014, our Common 
Equity Tier 1 capital was $137.1 billion, 
resulting in a Common Equity Tier 1 
capital ratio of 11.04 percent under 
Basel III (General Approach). Under 
Basel III (Advanced Approach, fully 
phased-in), our 2014 estimated 
Common Equity Tier 1 capital ratio 
was 10.43 percent.1 

In 2014, our shareholders continued 
to see strong returns. Full-year return 
on assets was 1.45 percent, and full-
year return on equity was 13.41 percent, 
well within our target performance 
ranges. We returned $12.5 billion to 
our shareholders through dividends 
and net share repurchases. We 

1  For more information regarding our regulatory capital and 
related ratios, please see the “Financial Review — Capital 
Management” section in this Report. 

4 

increased the quarterly dividend rate 
by 17 percent to 35 cents per share, 
and we purchased 87 million shares 
of our common stock on a net basis. 
During the year, shareholders also 
saw the price of our common stock 
rise 21 percent. 

Because we believe culture 

influences performance, 
Wells Fargo counts among its 2014 
accomplishments some notable 
recognition: “Most Respected 
Bank” by Barron’s magazine, “Most 
Admired” among the world’s largest 
banks by Fortune magazine, “Best 
U.S. Bank” by The Banker magazine, 
and “Most Valuable Bank Brand” 
by Brand Finance,® a global brand 
valuation company. However, just as 
we think about profits, the accolades 
would ring hollow if we didn’t believe 
they were the result of doing what’s 
right for our customers. 

Customers 
Our passion for helping customers 
motivates our team members. It 
gratifies us when we hear how our 
banking and financial services improve 
lives and transform businesses. For 
even as we increasingly serve tens of 
millions of customers through digital 
and mobile means, our business is 
still about people helping people. 

Some call this a “Main Street” focus. 

We also call it helping individuals 
and businesses in the “real economy.” 
From checking accounts and 
debit cards to savings products to 
treasury management services, we 
help customers manage their daily 
financial lives. We help families 
buy that first home or new car. We 
provide funding to businesses, small 
and large, to expand and hire. We 
help our customers plan and save for 
retirement. So convinced are we that 
this is Wells Fargo’s core purpose 
that in 2014 we began sharing stories 
of how we serve customers and 
communities through “Wells Fargo 
Stories,” a new online journal located 
at wellsfargo.com/stories. 

One story that especially touched 
us involved Sam and Kerri Taylor of 

Ocean Springs, Mississippi. Before 
the recession, the family built a 
dream home. But when illness caused 
Kerri to cut back on her work, the 
family’s income fell, and financial 
challenges followed. 

Fortunately, we were able to modify 

the Taylors’ mortgage — one of more 
than 1 million mortgage modifications 
we have completed since 2009 — 
to help them avoid foreclosure. 
Sadly, there are times when families 
simply can’t afford to remain in their 
current home, but our mortgage 
servicing team works extremely hard 
to help our customers find solutions 
to sustain homeownership. Over 
the past six years, Wells Fargo has 
been able to work with families like 
the Taylors to forgive more than 
$8.4 billion of mortgage principal. 
“All I can say is WOW,” Sam 
Taylor told us. “Angela [Ludwig, 
a Wells Fargo Home Mortgage 
specialist] not only helped us get 
approved for the modification and 
keep our home, she displayed the 
most professional and courteous 
attitude I’ve ever seen.” 

We also hear “wows” from our 

business customers. In 2014, 
Wells Fargo extended $18 billion 
in new loan commitments to small 
businesses. Additionally, for the 
12th consecutive year, we were the 
nation’s largest small business lender 
in dollars, based on Community 
Reinvestment Act government 
data (2002 – 2013; 2014 data will be 
released later in 2015). Last year, we 
also launched Wells Fargo Works 
for Small Business,SM a broad initiative 
to deliver resources, guidance, 
and services to small businesses, 
including a goal to extend $100 billion 
in new loans by the end of 2018. 

We’re proud to lend to entrepreneurs 

like David Dorrough of Boise, Idaho. 
Our relationship with David began 
not long after he became frustrated 
with the quality of commercially 
available stud finders when installing 
bookshelves at his home. David 
put his electrical engineering skills 
to work to create a more accurate 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
stud finder, and Franklin Sensors 
was born. Working out of his home 
and paying out-of-pocket to build 
inventory were financially difficult for 
David’s small startup company. Enter 
Wells Fargo banker Flip Kleffner, 
who helped David with a Small 
Business Administration revolving 
line of credit. Five years later, David’s 
company employs 45 people in his 
community and sells its products in 
the U.S. and overseas. 

Sometimes the small businesses 
we serve become larger companies. 
Consider Vermeer Corporation, a 
66-year-old agricultural and industrial 
equipment company based in Iowa 
that started with a single product. 
Wells Fargo Commercial Banking 
Relationship Manager Mark Conway 
has worked with Vermeer for 25 years, 
helping this family-owned business 
as it has grown into a global business 
that now makes 150 models of various 
products and employs 3,000 people 
(see page 16). 

Our Wholesale Banking business 
helps companies like Vermeer with 
their global needs — we operate 
in 36 countries — through services 
such as foreign exchange, treasury 
management, asset-based lending, and 
investment banking. We have grown 
our Wholesale Banking business as our 
customers’ needs have increased. We 
are the No. 1 lender to middle-market 
companies, the largest commercial 
real estate lender, and one of the top 
providers of syndicated loans. 

Team members 
Our biggest competitive advantage 
is our team. This is why we refer to 
our people as “team members,” not 
“employees.” We believe our 265,000 
team members are resources to 
be invested in, not expenses to be 
managed. We offer competitive salaries 
and benefits to ensure we attract and 
retain the best talent. For eligible team 
members, this includes affordable 
healthcare options, 401(k) matching 
contributions, tuition reimbursements, 
matches for education-related 
charitable donations, adoption 

Our passion for helping customers motivates our 
team members. It gratifies us when we hear how our 
banking and financial services improve lives and 
transform businesses. 

reimbursements, work-life balance 
programs, scholarship programs 
for team members’ children, and a 
discretionary profit sharing plan. 
We also train and develop our talent. 
Last year, Wells Fargo team members 
completed more than 7.5 million 
training courses. On the stagecoach, 
we build careers. 

Each year we survey our team 

members to understand what engages 
them at work. The more engaged 
our team members are, the more 
connected they are to our culture and 
our vision and values. In 2014, overall 
team member engagement measured 
4.22 out of a possible 5, topping the 
prior year’s record of 4.16. Wells Fargo 
is a “Gallup Great Workplace Award” 
winner, a distinction that the Gallup 
organization, which conducts our 
survey, reserves for the world’s most 
engaged and productive companies. 
Our people also value teamwork. 

They expect to work together 
across our businesses — as “One 
Wells Fargo” — as we help customers 
achieve financial success. Or, to 
quote our Vision & Values: “Our 
relationships with our customers are 
only as strong as our relationships 
with each other.” 

This is why I like to say that our 
culture is about plural pronouns — 
we, us, and ours — instead of I, me, 
and mine. The star of the team is the 
team, because how the work gets 
done is just as important as getting 
the work done. 

Team members like Keith Shealy set 

the example. A Wells Fargo financial 
advisor in South Carolina, Keith 
recently advised a customer who 
owns a 60-year-old family business. 
Keith understood the customer had 
commercial banking needs, so he 
enlisted the help of Mike Farmer, a 

banker from our Wholesale Banking 
business. Keith also tapped Wendy 
Brewer in Wealth Management for 
help because the customer wanted 
guidance in succession planning for 
his family and company co-owners. 
Without such teamwork, our 
customer might have had to deal 
with multiple financial services 
companies for his personal and 
commercial needs. That would have 
been unfortunate for him and a 
missed opportunity for us. Indeed, 
it’s only through such teamwork that 
we can hope to live up to a key goal 
expressed in our Vision & Values: 
“We want to be the first provider our 
customers think of when they need 
their next financial product.” 

Communities 
In addition to serving customers, 
our team members serve the 
communities where they live and 
work. In 2014, Wells Fargo team 
members contributed $97.7 million 
of their own money to schools, 
charities, religious organizations, 
and other nonprofits. That’s up 
nearly 10 percent from 2013 and 
marks the 12th consecutive year-
over-year increase in team member 
donations. United Way Worldwide 
has recognized Wells Fargo for 
having the nation’s No. 1 United Way 
campaign for six consecutive years 
(2009 – 2014), an accomplishment 
I am especially proud of because 
Wells Fargo ranked 29th on the 2014 
Fortune 500 list of America’s largest 
corporations. 

Team members also volunteer 

their time — 1.74 million hours in 2014 — 
for activities such as tutoring students, 
serving food to the homeless, building 
homes with Habitat for Humanity, 
and serving on nonprofit boards.  

5 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
Our Performance 

$ in millions, except per share amounts	

2014 

2013 

% Change 

FOR THE YEAR 
Wells Fargo net income 
Wells Fargo net income applicable to common stock 
Diluted earnings per common share 
Profitability ratios: 

Wells Fargo net income to average total assets (ROA) 1 
Wells Fargo net income applicable to common stock to average  

Wells Fargo common stockholders’ equity (ROE) 

Efficiency ratio 2 

Total revenue 
Pre-tax pre-provision profit 3 

Dividends declared per common share 
Average common shares outstanding 
Diluted average common shares outstanding 

Average loans 1 
Average assets 1 
Average core deposits 4 
Average retail core deposits 5 

Net interest margin 1 

AT YEAR-END 
Investment securities 
Loans 1 
Allowance for loan losses 
Goodwill 
Assets 1 
Core deposits 4 
Wells Fargo stockholders’ equity 
Total equity 
Tier 1 capital 6 
Total capital 6 

Capital ratios: 

Total equity to assets 1 
Risk-based capital: 6 
Tier 1 capital 
Total capital

Tier 1 leverage 6

Common Equity Tier 1 7

Common shares outstanding 
Book value per common share 
Team members (active, full-time equivalent) 

$	

$	

23,057 
21,821 
4.10 

1.45% 

13.41 
58.1 

84,347 
35,310 

1.35 
5,237.2 
5,324.4 

$  834,432 
1,593,349 
1,003,631 
701,829 

3.11% 

$  312,925 
862,551 
12,319 
25,705 
1,687,155 
1,054,348 
184,394 
185,262 
154,666 
192,940 

10.98% 

12.45 
15.53 
9.45 
11.04 
5,170.3 
32.19 
264,500 

$	

21,878 
20,889 
3.89 

1.51 

13.87 
58.3 

83,780 
34,938 

1.15 
5,287.3 
5,371.2 

802,670 
1,445,983 
942,120 
669,657 

3.40 

264,353 
822,286 
14,502 
25,637 
1,523,502 
980,063 
170,142 
171,008 
140,735 
176,177 

11.22 

12.33 
15.43 
9.60 
10.82 
5,257.2 
29.48 
264,900 

5 
4 
5 

(4) 

(3) 
– 

1 
1 

17 
(1) 
(1) 

4 
10 
7 
5 

(9) 

18 
5 
(15) 
– 
11 
8 
8 
8 
10 
10 

(2) 

1 
1 
(2) 
2 
(2) 
9 
– 

1  Financial information for 2013 was revised to reflect our determination that certain factoring arrangements did not qualify as loans. See Note 1 (Summary of Significant Accounting Policies) 

to Financial Statements in this Report for more information. 

2  The efficiency ratio is noninterest expense divided by total revenue (net interest income and noninterest income). 
3  Pre-tax pre-provision profit (PTPP) is total revenue less noninterest expense. Management believes that PTPP is a useful financial measure because it enables investors and others to assess 

the Company’s ability to generate capital to cover credit losses through a credit cycle. 

4  Core deposits are noninterest-bearing deposits, interest-bearing checking, savings certificates, certain market rate and other savings, and certain foreign deposits (Eurodollar sweep balances). 
5  Retail core deposits are total core deposits excluding Wholesale Banking core deposits and retail mortgage escrow deposits. 
6  See Note 26 (Regulatory and Agency Capital Requirements) to Financial Statements in this Report for additional information. 
7  See the “Financial Review – Capital Management” section in this Report for additional information. 

6 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
   
   
   
   
   
   
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Our team members understand 
their efforts can add up in big ways, 
which is why we say the spirit of our 
philanthropy and volunteerism is 
summed up best by a “Small is Huge” 
mindset that believes no opportunity 
is too small to make a difference in an 
individual’s or community’s future. 
Wells Fargo also strives to be 
a responsible corporate citizen. 
In 2014, Wells Fargo contributed 
more than $281 million, up 2 percent 
from 2013, to 17,100 community 
nonprofits. These organizations help 
our neighbors most in need and 
contribute to the revitalization and 
growth of the economy. I am proud 
that of all U.S. companies, we were the 
top corporate philanthropist in cash 
donations in 2012 and ranked second 
in 2013, according to The Chronicle 
of Philanthropy (rankings for 2014 
will be released later in 2015). 

We also strive to be responsive to 
economic, social, and environmental 
challenges. This includes helping 
underserved consumers who wish 
to enter or re-enter the banking 
system. We offer them products and 
services such as low-cost checking 
and remittance services, secured 
credit cards, and loans. Our Hands 
on Banking® program provides a 
wide array of free, easy-to-access 
financial education resources — from 
how-to guidance on budgeting and 
car buying, to saving and paying for 
college, to investing. We now offer 
Hands on Banking courses designed 
for military members, seniors, small 
business owners, and youth. Since 
2003, we’ve reached nearly a half-
million people, distributing Hands 
on Banking CDs to schools and 
organizations all over the world. 

Earlier I mentioned the work we 
do to help people keep their homes. 
We also help low- to moderate-
income households buy homes in 
many ways, but I am especially 
proud of our LIFT programs. These 
programs provide education and 
down payment assistance to potential 
homebuyers in communities that the 
last recession hit hard. Since 2012, 

we have committed $230 million to 
our LIFT programs, helping more 
than 8,500 people and families buy 
homes in 32 communities. In 2014, 
we also donated $6 million to 54 local 
nonprofits through the Wells Fargo 
Housing Foundation Priority Markets 
Program, which helps stabilize and 
revitalize distressed neighborhoods. 
And, as part of our support for those 
who serve our country, we have 
donated more than 200 mortgage-
free homes to veterans over the past 
two years. 

Additionally, we are making 

progress in our environmental efforts 
to contribute to a more sustainable 
future. Since 2012, Wells Fargo has 
deployed more than $37 billion to 
support environmental opportunities, 
such as clean technology, renewable 
energy, “greener” buildings, 
sustainable agriculture, and alternative 
transportation. In 2014, we expanded 
this focus with the Wells Fargo 
Innovation Incubator (IN2), a five-
year, $10 million grant to help fund 
startup companies with innovative 
environmental technologies. 

To learn more about our community 

efforts, I invite you to read our 
Corporate Social Responsibility 
Report at wellsfargo.com under 
“About Wells Fargo.” 

Staying grounded, moving ahead 
As a company sets its sights on the 
future, the right culture is essential. 
It keeps its team members connected 
to the company’s reason for being. 
At Wells Fargo, we strike that balance 
by focusing on six strategic priorities 
we believe we must master each 
day we board the stagecoach. These 
priorities receive our attention 
because they allow us to devote talent 
and resources to efforts focused on 
our future, initiatives that we believe 
are vital to continuing the success 
we’ve enjoyed in the post-financial 
crisis era. 

Our six day-to-day strategic 

priorities are: 

•  Putting customers first. 

Our business is built around an 

unwavering focus on customers. 
Our people provide products and 
services to meet customer needs 
through multiple, convenient ways 
that add up to high-quality, caring 
relationships and guidance. 

•  Growing revenue. Revenue is the 
grade our customers give us each 
day when they reward us with 
their business. When we serve 
customers well, the money we earn 
is the result. We generate revenue 
from more than 90 businesses, 
which provide diverse sources of 
income through economic cycles. 

•  Managing expenses. We focus on 

operating efficiently by thoughtfully 
managing our resources and 
exercising discipline to invest in 
the areas that matter most to our 
customers and stakeholders. In 2014, 
our efficiency ratio (how much 
expense we incur for every dollar of 
revenue we earn) was 58.1 percent for 
the full year, within our target range 
of 55 to 59 percent, and industry-
leading among our large bank peers. 

•  Living our vision and values. 

We seek to bring our vision and 
values to life in all that we do, 
demonstrating who we are through 
our actions. 

•  Connecting with communities 
and stakeholders. We believe 
there’s a connection between our 
success and the success of our 
key stakeholders — customers, 
communities, investors, and team 
members. These are relationships 
we nurture each day. 

•  Managing risk. Strong risk 
management has been a 
cornerstone of our long-term 
success, so we continue to invest 
significantly in this area. 

With these priorities well understood, 
we are able to devote additional talents 
and resources to four areas that we 
believe are critical to Wells Fargo’s 
future: creating exceptional customer 
experiences, digitizing the enterprise, 
making diversity and inclusion part 
of our DNA, and leading the way in 
risk and operational excellence. 

7 

 
 
 
 
 
 
 
 
 
 
   
 
   
   
 
 
 
 
 
   
 
   
 
   
 
 
Creating exceptional customer 
experiences 
I am often asked which of our 
competitors impresses me the most. 
My answer: the companies — regardless 
of industry — that put their customers 
first and are passionate about 
having a personal connection with 
them. They are companies that are 
redefining customer experiences and 
raising expectations for everyone, 
including banks. They have inspired 
us to accelerate our efforts to ensure 
Wells Fargo is a financial services 
provider of choice. This means 
being a company that connects with 
customers emotionally, technologically, 
conveniently, and through each stage 
of their financial lives. 

We’re also using 
technology to enhance 
our store experience 
while preserving valued 
personal service. 

Every minute, we process more than 

20,000 customer transactions, such 
as account openings or online bill 
payments. We believe each of these 
moments —and the many moments our 
customers will experience in the future 
— should be positive memories, the 
kind that keep customers coming back 
to do business with us, time and again. 
Guiding our work in this area is 
what our brand stands for: “Together 
we’ll go far.” That means working 
together with our customers to help 
them fulfill their visions of financial 
success — through relationships and 
guidance that make a difference in 
our customers’ lives, from people 
who are willing to go the extra mile 
to deliver that success. This requires 
a mindset on the part of our team 
members that places an emphasis 
on teamwork, positive attitude, and 
the demonstration of care in all that 
we do — whether we serve customers 

directly or support the people who 
do. We all work for the customer. 

Success here also means accepting 

that customer feedback is a gift. 
If we accept the gift, we’re certain 
to improve. For instance, feedback 
from customers led us to make 
several enhancements in 2014 to 
our credit card products, including 
launching two new credit cards — 
Propel 365 and Propel World — on the 
American Express network and 
expanding flexibility in our credit 
card rewards program. Based on 
feedback from business customers, 
we added a feature on Wells Fargo 
CEO Mobile® (our mobile service for 
business customers) that enables 
commercial card customers to easily 
photograph their receipts and upload 
them for out-of-pocket-expense 
reimbursement. 

Digitizing the enterprise 
The CEO Mobile enhancement 
reflects our focus on “digitizing the 
enterprise,” our way of calling out 
how data and technology are shaping 
the customer experiences we deliver. 
Digital is playing a larger role in 
all of our channels, from our award-
winning website and mobile banking 
experience to newer services at 
our bank locations, ATMs, and call 
centers. For example, we were one of 
the first banks to offer Apple Pay™ as 
a convenient mobile-payment option. 
We anticipate more payment options 
to come for our mobile customers, 
because these more than 14 million 
active users represent our fastest-
growing digital market segment. 
We’re also using technology to 
enhance our store experience while 
preserving valued personal service. 
We do this because customers still 
choose to bank with us at a physical 
location; in fact, 75 percent of deposit 
customers visited a bank location 
within the past six months. Many of 
our customers use three or more of our 
service channels. This gives us a great 
opportunity to connect our digital and 
physical services, providing customers 
a true omni-channel experience. 

Customers researching new 

products can easily make an 
appointment to visit a banker directly 
from our website or mobile app. We 
are beginning to offer customers the 
option to receive and acknowledge new 
deposit account terms and conditions 
on their mobile phones, instead of 
receiving lengthy paper disclosures. 
And instead of paper receipts for teller 
or ATM transactions, our customers 
can opt for email or text. 

And we continue to reduce the use 
of paper in other ways. For example, 
in 2014 we made substantial progress 
eliminating paper-transaction 
processing in our bank locations. 
Now, more than 4,500 bank locations 
have fully digitized processing of 
deposits, withdrawals, payments, and 
other teller transactions. For most 
transactions, customers make their 
selections on a touch screen interface, 
without filling out a paper slip. Tellers 
use high-speed scanners to process 
check deposits, eliminating the need 
for downstream paper processing. 
Electronic transactions, which we 
plan to fully implement in 2015, are 
faster, provide customers quicker 
access to their deposits, and reduce 
transportation and processing costs. 
A win-win for all. 

We are also experimenting by 
connecting our full-service teller 
and self-service ATM experiences. 
In select pilot locations, customers 
can begin their transaction at an 
ATM, but if they need more assistance 
or if a transaction requires approval, 
a store team member is alerted 
on a wireless tablet and provides 
in-person assistance to complete 
the transaction. This assisted-
service option allows us to deliver 
the best digital experience without 
compromising on personal service. 
Additionally, in 2014 we launched 
the Wells Fargo Startup Accelerator, 
which invests in new companies that 
are developing banking technologies 
in areas such as payments, deposits, 
and fraud detection. The accelerator’s 
equity investments range from $50,000 
to $500,000, identified through a 

8 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
We believe that to continue our success and meet 
the heightened expectations of our key stakeholders, 
we must excel in all types of risk management ... 
Better risk management also will result in better 
customer experiences. 

semiannual application process. 
Our hope is that the most promising 
technologies we invest in will one day 
reach Wells Fargo customers. 

Making diversity and inclusion  
part of our DNA 
As a nation, we are becoming more 
diverse, so much so that the U.S. 
Census Bureau projects that by 2043 
we will be a nation without an ethnic 
or racial majority. This is why it is 
critical that our team members reflect 
the diversity in our communities, so 
we can better understand and serve 
the needs of our customers. 

Internally, we nurture our diverse 
and inclusive culture in many ways. 
I personally chair our Diversity and 
Inclusion Council and have seen 
firsthand the advantages of having 
a culture that respects and values 
team members for who they are and 
the creativity and innovation that 
come from multiple perspectives 
and experiences. 

Our multicultural focus starts at 
the top. It is no coincidence that we 
have one of the most diverse boards 
of directors in the industry: Of our 
15 directors, 10 are women and/or 
people of color. I also hold each of my 
direct reports accountable through 
a “diversity scorecard” that I review 
with them to track our progress. 

We offer comprehensive 

diversity and inclusion education 
for team members and sponsor 
10 Team Member Networks 
that provide professional and 
leadership development, mentoring, 
and community involvement 
opportunities. 

Signs of progress include the fact 

that six of our top female leaders 
were named to American Banker’s 

2014 list of “Most Powerful Women.” 
We also received recognition as a 
Best Place to Work for LGBT Equality, 
earning a perfect score of 100 from the 
Human Rights Campaign — the 12th 
consecutive year we have received 
that honor. Additionally, we were 
recognized as the 8th Top Company for 
Veterans by DiversityInc, the 9th Best 
Company for Diversity by Hispanic 
Business, and the 18th Best Company 
for Latinas by LATINA Style. 

Leading the way in risk and 
operational excellence 
Wells Fargo has always been strong 
in risk management, particularly 
credit risk. Our goal is to build on our 
strengths and set the global standard 
for risk management excellence 
among all financial institutions. 
We want to incorporate robust risk 
management practices and principles 
into every aspect of our culture. 

We believe that to continue our 
success and meet the heightened 
expectations of our key stakeholders, 
we must excel in all types of risk 
management, including credit, interest 
rate, market, liquidity, operational, 
and reputational risk. This also 
includes cybersecurity, in which we 
are making significant investments 
to protect our customers’ information 
and assets and to safeguard our 
infrastructure and systems. 

This doesn’t mean that we won’t 
take risks; in fact, as a bank we are in 
the business of managing risks. But we 
will attempt to do so prudently, only 
taking risks that we fully understand 
and avoiding shortcuts for profits at 
the expense of our culture. 

We manage risk in three ways: 
Our business lines have primary 
responsibility for risk and act as our 

“first line of defense.” Our enterprise 
Corporate Risk team provides an 
independent review of our risks as 
a “second line of defense.” And our 
independent Corporate Audit team 
has the final say as a “third line 
of defense.” 

Most important, though, is that 

team members understand they 
have a responsibility to raise their 
hands when they see activities that 
could put our company at risk or are 
inconsistent with our culture. This 
shared responsibility is reflected 
even in how we pay our people. We 
take great care to align our incentives 
with our risk management objectives. 

A new board member 
On Jan. 1, 2015, we welcomed 
Elizabeth A. “Betsy” Duke to our board 
of directors. Betsy is a former member 
of the Board of Governors of the 
Federal Reserve System and has more 
than 30 years of banking and risk 
management experience. She brings 
exceptional industry knowledge and 
a strong combination of leadership 
and risk management experience to 
our company. Betsy serves on the 
board’s Risk Committee. 

I want to close by thanking our 
265,000 team members for our success 
in 2014. They bring our culture to life. 
And if there is one job I must do for 
them and our customers, it is to be 
the keeper of our company’s culture. 
That work doesn’t end with this letter, 
nor should it. 2015 will be another 
year to nurture and invest in the 
customer-focused culture that drives 
our success and our future. 

At Wells Fargo, culture counts! 

John G. Stumpf 
Chairman, President and Chief Executive Officer 
Wells Fargo & Company 
February 1, 2015 

9 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
10 

Care 

Veteran Isaac Walters received a $15,000 
NeighborhoodLIFT® grant, qualified for 
a mortgage, and bought his first home in 
November 2014. 

created more than 8,500 homeowners. 

Isaac received a $15,000 

NeighborhoodLIFT grant, qualified 
for a mortgage through a federal 
Veterans Affairs program, and bought 
his first home in November 2014. 
“He’s had a tough time,” Josh 
said, “but he has pulled himself out 
of it. What he has been able to do 
is amazing.” 

Isaac said, “From the day 

I moved into my home, I haven’t 
stopped smiling.” 

Once struggling financially, Isaac 
Walters never gave up the hope he’d 
one day have his own home. 

“It was my lifelong dream,” said the 

Vietnam War veteran. 

In 2014, Isaac approached Home 
Mortgage Consultant Josh Hoffmeister 
in Indianapolis, where he learned about 
Wells Fargo’s NeighborhoodLIFT 
program, a collaborative effort between 
Wells Fargo and NeighborWorks® 
America that offers down payment 
assistance and homebuyer education.
  To date, NeighborhoodLIFT and 
other Wells Fargo LIFT programs have 

Isaac Walters | Indianapolis, Indiana 

11 

 
 
 
 
 
 
 
 
 
 
 
 
12 

Innovation 

The Digital Innovation Lab fosters 
innovation and ways to enhance customer 
experiences. Conducting pilots and 
gathering feedback are key components 
of Wells Fargo’s approach. 

Mobile banking. Real-time account 
alerts. Making an appointment 
online with a banker. Wells Fargo 
developed all of these digital solutions 
by emphasizing a test-and-learn 
approach to innovation. 

“We’re developing digital solutions 
to simplify customers’ financial lives 
and help them succeed financially,” 
said Miranda Hill, a digital product 
manager. “Technology should enable 
and enhance the relationships we’re 
building with customers.” 

One manifestation of that 

approach is the Digital Innovation 
Lab, where Wells Fargo tests new 
technologies to understand how they 

can improve customers’ financial 
lives — before introducing these 
concepts to customers. 

From enabling customers to check 

balances with a smart watch or 
log on to a mobile session using their 
voice, the Digital Innovation Lab 
develops ways to enhance customer 
experiences. Building demos, 
launching pilots, and gathering 
feedback are key components of 
this approach. 

Not all of the concepts get adopted, 

but Miranda said this strategy 
ensures that when we roll a product 
or technology into production, 
“We do so in an informed way.” 

Wells Fargo’s Miranda Hill | San Francisco, California 

13 

 
 
 
 
 
 
 
 
 
14 

Teamwork 

The Kate B. Reynolds Charitable Trust 
considers Wells Fargo Philanthropic Services 
a valuable ally in its mission to alleviate 
poverty across North Carolina. 

A software problem with the state’s 
food stamp system left scores of 
North Carolina families without the 
means to buy needed food. 

The Kate B. Reynolds Charitable 
Trust soon found a solution, while 
working with Wells Fargo, the 
United Way of Forsyth County, the 
North Carolina Division of Social 
Services, several food pantries, and 
a local nonprofit. 

“A family could get a voucher 
for two weeks’ worth of groceries 
from one of the food pantries,” said 
Karen McNeil-Miller, president of 
the trust — which was created in 1947 
to improve health care and help 
alleviate poverty. 

The trust has a track record of 
having the flexibility to approve 
charitable funding requests outside 
of normal grant cycles. Karen 
considers Wells Fargo Philanthropic 
Services and her relationship 
managers, Sandra Shell and Chris 
Spaugh, valuable allies in this work. 

Wells Fargo Philanthropic Services 

helps individuals, families, and 
nonprofits manage their charitable 
giving programs. For the Kate B. 
Reynolds Charitable Trust, that 
includes serving as fiduciary and 
reviewing every grant proposal 
the trust receives. 

Since 1947, the trust has invested 
more than $550 million. One result 
of that investment is its Healthy 
Places North Carolina initiative, 
which sends trust staff members to 
meet with rural community leaders 
and residents to find solutions to 
health problems. Another initiative 
is Great Expectations, which helps 
to close the gap between financially 
disadvantaged kindergartners in 
Forsyth County and their peers to 
prepare them for success. 

“Our work is only beginning when 

we issue the grant check,” Karen 
said. “If you really want to help 
change lives, you have to be in it for 
the long haul.” 

Karen McNeil-Miller with Wells Fargo’s Chris Spaugh | Winston-Salem, North Carolina 

15 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
16 

Relationships 

A focus on long-term relationships has 
helped take Vermeer Corporation from 
a single employee to 3,000. 

In 1948, Gary Vermeer started a 
company with just one product idea, 
one employee, and one building 
he’d built himself. Today Vermeer 
Corporation is a global manufacturer 
of agricultural and industrial 
equipment that makes 150 models 
of various products, employs 
3,000 people, and operates out of 
a 1.5 million-square-foot facility in 
Pella, Iowa, its headquarters. 

“We develop products focused on 
improving infrastructure, managing 
natural resources, and assisting 
working farms and ranches,” said 
Mary Andringa, Gary’s daughter and 
the company’s CEO. “Focusing on 
niche products is part of the culture 
my father established.” 

Wells Fargo has been working with 
Vermeer since 1950, and for the past 
25 years, Mark Conway has served as 
the Commercial Banking relationship 
manager for Vermeer. 

“Mark is one of the most frequent 

visitors to our headquarters,” said 
Mary, “where everyone knows 

him by name.” Mark said Vermeer 
and Wells Fargo line up culturally 
“because we both value long-term 
relationships and trust.” 

The trust Vermeer has in Wells Fargo 

was apparent when Vermeer began 
expanding internationally. CFO Steve 
Van Dusseldorp explained, “We needed 
help understanding foreign exchange, 
and Wells Fargo was there — not only 
with products and services but also 
with education and forecasting tools.” 

And when Vermeer needed to  
move its China facility from one 
location to another, a line of credit 
from Wells Fargo helped the 
company maintain working capital 
throughout the transition. 

Steve said, “Wells Fargo helps us 
steward our assets and has a strong 
understanding of our business and 
cash management strategies — all of 
which has helped us in our company’s 
success. Even in today’s digital world, 
relationships are still important, 
and it’s clear that Wells Fargo values 
relationships.” 

Wells Fargo’s Mark Conway with Mary Andringa | Pella, Iowa 

17 

 
 
 
 
 
 
 
 
 
 
 
18 

Support 

Wells Fargo’s Military Banking call center 
focuses solely on helping members of the 
military with their unique financial needs. 

Monica Gomez, a customer service 
representative at Wells Fargo’s Military 
Banking call center, can relate to 
the challenges that military service 
members face when stationed overseas. 
“I’ve been in their shoes,” said the 
U.S. Navy veteran. “What they’re 
going through hits home for me.” 
The San Antonio call center is 
focused solely on helping service 
members with their unique financial 
needs, from preparing for deployment 
to getting help with credit card debt 
and mortgage payments while on 

active duty. Every customer service 
representative has military ties. Many 
are veterans like Monica. Others are 
married to military members or have 
a parent or grandparent who served. 
“Our backgrounds help us make 

a genuine connection with our 
customers,” said Monica. “They know 
we understand the stress they and 
their families are under. And we’re 
going to do everything we can to help 
them while they’re working hard to 
serve our country.” 

Wells Fargo’s Monica Gomez | San Antonio, Texas 

19 

 
 
 
 
 
20 

Guidance 

Teacher Richard Leistiko embarked on 
a financial transformation that helped 
him pay off debt, improve his credit score, 
and build up an emergency fund. 

Richard Leistiko is a man on a 
mission — choosing to leave his home 
state of Montana to seek out teaching 
assignments across the U.S., where  
he can guide students and help  
them succeed. 

That journey has taken him to 
Nome, Alaska, and now to Oakland, 
California, where he teaches 
kindergarten at a charter school. 
During his travels, Richard also 
decided it was time for him to begin 
a financial journey. 

Student loan debt led him to 

Wells Fargo’s banking store in Nome 
one day to talk to Personal Banker 
Drew McCann. 

“I had just seen a Wells Fargo 

commercial that conveyed the 
message that the company was 
willing to help people financially 
even if they had limited assets,” 
Richard said. “I decided to see if  
they could help me.” 

Richard Leistiko | Oakland, California 

Drew helped Richard develop a 
budget and created a plan for paying 
bills and managing daily expenses. 
They also set up monthly check-ins 
to monitor progress — habits Richard 
has continued with Personal Banker 
Brett Northrup in Oakland. 

Over the next 18 months, the 
financial actions Richard took 
helped him pay off debt, improve 
his credit score, and build up an 
emergency fund. 

“Seeing where my money was 
coming in and going out has made 
a world of difference,” Richard said, 
“and the monthly check-ins keep  
me committed to my budget and  
on track to reach my goals.” 

Said Brett, “Drew and I just 
provided the information and 
direction Richard needed to move 
forward and succeed financially. 
But he’s done all the hard work. 
We couldn’t be prouder of him.” 

21 

 
 
 
 
 
 
 
 
 
22 

Commitment 

Foraged Feast provided more than 
125,000 pounds of food to food banks 
and similar groups in 2014. 

As an avid gardener, Maisie Roberts 
has always had an appreciation for 
good food. Believing that everyone 
should have access to affordable, fresh 
produce, she co-founded Foraged 
Feast, a nonprofit that works to make 
such universal access a reality. 
Maisie, a Business Banking 
relationship manager in Denver, 
spends countless hours working 
to feed those in need by collecting 
locally grown food that would 
otherwise go to waste and delivering 
it to food service organizations in 
her community. 

“Food banks have difficulty 
providing fresh produce to their 
clients, and farmers often have excess 
food after the farmers’ markets close,” 
said Maisie. “By connecting food 
banks and service organizations to 
farmers, we can provide fresh food 
that would otherwise go unused to 
those who are hungry.” 

Kayla Birdsong, head of food 

distribution at GrowHaus, a nonprofit 
food distributor, said, “Foraged Feast 
has helped us feed an additional 
50 families each week.” 

With the donations from local 

farmers and farmers’ markets, 
Maisie and volunteers at Foraged 
Feast provided more than 125,000 
pounds of food to organizations like 
GrowHaus in 2014. 

Through Wells Fargo’s Volunteer 

Leave program, which provides 
paid leave to team members who 
are passionate about volunteering, 
Maisie spent three months last 
summer working full time to improve 
the nonprofit’s food delivery options, 
harvest fresh produce, and — 
using her financial and business 
expertise — help the nonprofit grow. 
She also was awarded a $5,000 
grant from Wells Fargo to support 
Foraged Feast’s efforts. 

Wells Fargo’s Maisie Roberts | Denver, Colorado 

23 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
24 

Community 

Wells Fargo provided a $75,000 grant  
to Boston University to support energy- 
efficiency research in low-income- 
housing communities. 

A team of professors at Boston 
University is striving to improve 
energy efficiency and reduce 
energy costs in low-income-housing 
communities through a research 
project with the Madison Park 
Development Corporation in 
Roxbury, Massachusetts. 

The team has worked closely with 

residents of Madison Park Village, 
a low-income community, to explore 
how economic, environmental, 
engineering, and sociological concerns 
affect energy use. 

“To solve problems, you have to 
understand how people live and the 
challenges they experience,” said 

Robert Kaufmann, a professor in the 
earth and environment department. 
Wells Fargo provided a $75,000 

research grant to the university 
through its Clean Technology and 
Innovation program. It’s part of 
Wells Fargo’s $100 million commitment 
to community grants for grassroots 
environmental initiatives. 

Marta Marello, the project manager, 

said, “It’s rare that our team is able 
to see how our research directly 
impacts a community. But with this 
project we’re developing a roadmap 
to improve efficiency, cut costs, and 
even find solutions to heating and 
air conditioning problems.” 

Robert Kaufmann, Madison Park Development Corporation’s Jean Pinādo, Wells Fargo’s 
Jim Quirk, and Marta Marello | Boston, Massachusetts 

25 

 
 
 
 
 
 
 
 
 
Corporate Social Responsibility Highlights 

Helping our communities is part of our culture. We understand 
and embrace our responsibility to help create more resilient 
and sustainable communities, and we have a clear focus on our 
social, economic, and environmental priorities. Here are a few 
highlights of our progress. 

Team member volunteerism 

6.4 million 

hours


volunteered since 2011,  

exceeding our four-year goal by 7 percent


Homeownership 

$230 million


committed to Wells Fargo LIFT programs 

since 2012, helping more than 8,500 people and 

families buy homes in 32 communities


Philanthropy 
Donated $281.2 million in 2014 and surpassed our 
$1 billion goal two years early 

17,100 nonprofits 
in 2014 

Community 
development: 41% 
Education: 25% 
Human services: 18% 
Civic: 7% 
Arts & culture: 5% 
Environment: 4% 

Supplier diversity 

$1 billion 

spent with diverse suppliers in 2014, achieving 

our goal of spending 10 percent of our annual 

procurement budget with diverse businesses


Military veterans, service members 

$49 million 

in financial education, jobs assistance, and home 

donations since November 2012, surpassing our 

$35 million goal one year early


26 

Team member giving 

$97.7 

million


in donations pledged 
in 2014, up nearly 
10 percent from 2013 

Green buildings 

18% 

of total square footage 
in leased and owned 
buildings is LEED certified,
more than halfway to our 
35 percent goal 

Operational efficiency 
24 percent reduction in 

absolute greenhouse gas 

emissions since 2008 

and 38 percent increase 

in water efficiency 

since 2012


24% 

38% 

Environmental financing 

$37 
billion 

in loans and investments 
since 2012, surpassing our 
2020 goal of $30 billion 

Team member engagement 
Participation in community and 
diversity networks during 2014 

290 

112 

60 

Team 

Wells Fargo  Wells Fargo 
Member  Green teams  volunteer 
Network 
chapters 
chapters 

Community development 

$17 billion


in loans and investments since 2012, 
exceeding our $15 billion goal two 
years early 

Small business lending 

$18 billion


in new loan commitments to small 
businesses across the U.S. in 2014 

To learn more 
Read our 2014 Corporate Social 
Responsibility Interim Report 
wellsfargo.com/about/csr/reports/ 

Wells Fargo & Company Corporate Social Responsibility Interim Report 2014 

Culture counts. 

An unwavering focus on our communities. 

OFC

 
  
  
  
  
  
  
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Board of Directors* 

John D. Baker II 1, 2, 3 
Executive Chairman 
FRP Holdings, Inc. 
Jacksonville, Florida 
(Real estate management) 

Elaine L. Chao 3, 4 
Former U.S. Secretary of Labor 
Washington, D.C. 
(U.S. government) 

John S. Chen 6 
Executive Chairman, CEO 
BlackBerry Limited 
Waterloo, Ontario, Canada 
(Wireless communications) 

Lloyd H. Dean 2, 5, 6, 7 
President, CEO 
Dignity Health 
San Francisco, California 
(Healthcare) 

Elizabeth A. Duke 7 
Executive-in-Residence 
Old Dominion University 
Norfolk, Virginia 
(Higher education) 

Susan E. Engel 3, 4, 6 
Retired Chief Executive Officer 
Portero, Inc. 
New York, New York 
(Online luxury retailer) 

Enrique Hernandez Jr. 1, 2, 4, 7 
Chairman, CEO 
Inter-Con Security Systems, Inc. 
Pasadena, California 
(Security services) 

Donald M. James 4, 6 
Chairman 
Vulcan Materials Company 
Birmingham, Alabama 
(Construction materials) 

Cynthia H. Milligan 2, 3, 5, 7 
Dean Emeritus 
College of Business Administration 
University of Nebraska –  
Lincoln, Nebraska 
(Higher education) 

Federico F. Peña 1, 2, 5 
Senior Advisor 
Vestar Capital Partners 
Denver, Colorado 
(Private equity) 

James H. Quigley 1, 3, 7 
CEO Emeritus 
Deloitte 
New York, New York 
(Audit, tax, financial advisory) 

Judith M. Runstad 2, 3, 4, 7 
Of Counsel 
Foster Pepper PLLC 
Seattle, Washington 
(Law firm) 

Stephen W. Sanger ** 5, 6, 7 
Retired Chairman 
General Mills, Inc. 
Minneapolis, Minnesota 
(Packaged foods) 

John G. Stumpf 
Chairman, President, CEO 
Wells Fargo & Company 

Susan G. Swenson 1, 5 
Retired President, CEO 
Sage Software – North America 
Irvine, California 
(Business software and 
services supply) 

* As of February 1, 2015. On February 24, 2015, Suzanne M. Vautrinot, President of Kilovolt, Inc. and a retired Major General and Commander in the United States Air Force, was elected to the 

Board and appointed to its Audit and Examination Committee. 
Standing Committees 1. Audit and Examination 2. Corporate Responsibility 3. Credit 4. Finance 5. Governance and Nominating 6. Human Resources 7. Risk ** Lead Director 

Executive Officers, Corporate Staff
 

Wells Fargo Operating Committee 
pictured (left to right):  
Michael J. Heid, Carrie L. 
Tolstedt, John R. Shrewsberry, 
Avid Modjtabai, Kevin A. Rhein, 
Timothy J. Sloan, John G. Stumpf, 
James M. Strother, Patricia R. 
Callahan, David M. Julian, David 
M. Carroll, Michael J. Loughlin, 
and Hope A. Hardison 

John G. Stumpf 
Chairman, President 
and CEO * 

Paul R. Ackerman 
Treasurer 

Anthony R. Augliera 
Corporate Secretary 

J. Rich Baich 
Chief Information 
Security Officer 

Karl E. Byers 
Chief Enterprise Risk Officer 

Patricia R. Callahan 
Chief Administrative 
Officer * 

Jon R. Campbell 
Government and 
Community Relations 

David M. Carroll 
Wealth, Brokerage 
and Retirement * 

Christine A. Deakin 
Corporate Strategy 

Derek A. Flowers 
Chief Credit Officer 

Hope A. Hardison 
Human Resources * 

Michael J. Heid 
Home Lending * 

Bruce E. Helsel 
Corporate Development 

Richard C. Henderson 
Corporate Properties 

Yvette R. Hollingsworth 
Chief Compliance Officer 

David M. Julian 
Chief Auditor 

Richard D. Levy 
Controller * 

Michael J. Loughlin 
Chief Risk Officer * 

Avid Modjtabai 
Consumer Lending * 

Jamie Moldafsky 
Chief Marketing Officer 

Kevin D. Oden 
Chief Market Risk Officer 

Kevin A. Rhein 
Chief Information Officer * 

Joseph J. Rice 
Chief Operational 
Risk Officer 

James R. Richards 
Bank Secrecy Act Officer and 
Head of Financial Crimes 

Charles D. Roberson 
Enterprise Efficiency & 
Global Services 

James H. Rowe 
Investor Relations 

Eric D. Shand 
Chief Loan Examiner 

John R. Shrewsberry 
Chief Financial Officer * 

Timothy J. Sloan 
Wholesale Banking * 

James M. Strother 
General Counsel * 

Oscar Suris 
Corporate Communications 

A. Charles Thomas 
Chief Data Officer 

Carrie L. Tolstedt 
Community Banking * 

* “Executive officers” according to Securities and Exchange Commission rules 

27 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Lisa J. Stevens, Pacific Midwest 

Ben F. Alvarado, Southern California 

Celia C. Lanning, Greater San Diego 

WHOLESALE BANKING 
Group Head 
Timothy J. Sloan 

Tracy Curtis, Oregon 

David DiCristofaro, Greater Los Angeles 

Marla M. Clemow, Los Angeles Metro 

Asset Management 
Michael J. Niedermeyer 

Senior Business Leaders
 

COMMUNITY BANKING 
Group Head 
Carrie L. Tolstedt 

Business Banking Group 
Hugh C. Long 

David L. Pope, Business Banking Sales 

and Service


Debra B. Rossi, Merchant Services

Donna J. Serres, SBA Lending


Deposit Products Group 
Kenneth A. Zimmerman 

Daniel I. Ayala, Global Remittance 

Services 

Edward M. Kadletz, Debit and  

Prepaid Products 

Wells Fargo Virtual Channels 
James P. Smith 

Regional Banking 
Regional Presidents 
Gerrit van Huisstede, Western Mountain 

Kirk V. Clausen, Nevada 

James W. Foley, Bay Area 

Robert F. Ceglio, Mount Diablo 

Wendy L. Haller, Peninsula 

Gregory L. Morgan, North Bay 

Jeff S. Rademann, Santa Clara Valley 

Micky S. Randhawa, East Bay 
David A. Galasso, Northern and  


Central California

Reza Razzaghipour, Pacific Coast


David R. Kvamme, Great Lakes

Mary E. Bell, Indiana, Ohio

Sang Kim, Wisconsin, Michigan

Joe Ravens, Minnesota


Frank Newman III, Rocky Mountain

Joy N. Ott, Montana, Wyoming


Donald J. Pearson, Great Plains


Kirk L. Kellner, Kansas, Missouri, 


Nebraska


Pamela M. Conboy, Arizona/Idaho 

Daniel P. Murphy, North Dakota, 


Don M. Melendez, Idaho

Joseph C. Everhart, Alaska

Deborah (Dee) E. O’Donnell, Utah

Patrick G. Yalung, Washington

Dean Rennell, Business Banking


Michelle Y. Lee, Eastern 

Scott Coble, Florida 

South Dakota


Marc Bernstein, Enterprise  

Small Business Segment

Todd Reimringer,  


Business Payroll Services

Don A. Fracchia, Business Banking


Joe A. Atkinson, South Florida 

David Guzman, Greater Tampa Bay 

Derek L. Jones, Greater Gulf Coast 

CONSUMER LENDING 
Group Head 
Avid Modjtabai 

Kelly A. Smith, North Florida 

Darryl Harmon, Southeast


Leigh Vincent Collier, Mid-South

Michael S. Donnelly, Atlanta

Chadwick A. (Chad) Gregory, 


Greater Georgia 
Pete Jones, Mid-Atlantic


Andrew M. Bertamini, Maryland

Ravi Chandra, Western Virginia

Michael L. Golden, Greater 


Washington, D.C. 

Glen M. Kelley, Greater Virginia 

Gregory S. Redden,  

Pennsylvania/Delaware 

Gregory S. White, Greater Pennsylvania 

Forrest R. (Rick) Redden III, Carolinas 

Kendall K. Alley, Carolinas West 

Jack O. Clayton, Triangle/Eastern 

North Carolina


Kathy J. Heffley, South Carolina


Larisa F. Perry, Northeast


Frederick A. Bertoldo, Northern 


New Jersey


Joseph F. Kirk, New York and 


Connecticut


Brenda K. Ross-Dulan, Southern 


New Jersey


Lucia Gibbons, Business Banking


John K. Sotoodeh, Southwest 

John T. Gavin, Dallas-Fort Worth 

Glenn V. Godkin, Houston 

Lisa J. Riley, New Mexico/Western Border 

Jeffrey Schumacher, Central Texas 

Kenneth A. Telg, Greater Texas 

Don Kendrick, Business Banking 

Consumer Credit Solutions 
Shelley S. Freeman 

Dan L. Abbott, Retail Services 

Beverly J. Anderson,  

Consumer Financial Services


John P. Rasmussen,  


Education Financial Services


Dealer Services 
Dawn Martin Harp 

Jerry Bowen, Commercial Dealer Services 

William Katafias, Indirect Auto Finance 

Home Lending 
Michael J. Heid 

Bradley W. Blackwell, Portfolio Lending 

Franklin R. Codel, Mortgage Production 

Michael J. DeVito, Home Lending 

Servicing


Peter R. Diliberti, Capital Markets


WEALTH, BROKERAGE 
AND RETIREMENT 
Group Head 
David M. Carroll 

Darrell Cronk, Wells Fargo 
Investment Institute


Mary T. Mack, Wells Fargo Advisors

John M. Papadopulos, Retirement

James P. Steiner, Abbot Downing

Jay S. Welker, Wealth Management


28  

International Group 
Richard J. Yorke 

Peter P. Connolly,  

Global Transaction Banking 

James C. Johnston,  

EMEA Regional President 

Christopher G. Lewis,  

International Trade Services 

John V. Rindlaub,  

Asia Pacific Regional President 

Sanjiv S. Sanghvi, Global Banking Group 

Charles H. Silverman,  

Global Financial Institutions 

Principal Investments 
George D. Wick 

Ross M. Berger, Corporate Credit 

Rosy Le Cohen, Municipal Bonds 

Arthur Evans, Municipal Bonds 

Philip A. Hopkins, Renewable Energy 

Jeff T. Nikora, Alternative 

Investment Management 

John Walbridge, Structured Products 

Specialized Lending, 
Servicing and Trust 
J. Edward Blakey 

Julie Caperton, Asset Backed Finance 

Lesley A. Eckstein,  

Community Lending and Investment 

Alan Kronovet,  

Commercial Mortgage Servicing 

William J. Mayer,  

Wells Fargo Equipment Finance 

Douglas J. Mazer,  

Real Estate Capital Markets 

Alan Wiener, Multi-family Housing 

Wells Fargo Capital Finance 
Henry K. Jordan 

Scott R. Diehl, Industries Group 

Jim Dore, Commercial and Retail Finance 

Guy K. Fuchs, Corporate Finance 

Wells Fargo Securities 
Jonathan G. Weiss 

Walter E. Dolhare, Markets Division 

Robert A. Engel, Investment Banking  

and Capital Markets 

Benjamin V. Lambert, Eastdil Secured, LLC 

Roy H. March, Eastdil Secured, LLC 

Diane Schumaker-Krieg,  

Research and Economics

Phil D. Smith, Government and 


Institutional Banking


Wholesale Risk 
David J. Weber 

Wholesale Services 
Stephen M. Ellis 

Daniel C. Peltz, Treasury 
Management Group 

Wayne S. Badorf, Intermediary 

Distribution 

Kirk Hartman, Wells Capital Management 

Amru A. Kahn, Global Institutional Sales 

Andrew Owen, Affiliated  
Managers Division


Karla M. Rabusch, Wells Fargo Funds 


Management, LLC


Commercial Banking 
Perry G. Pelos 

John C. Adams, Western Region 

MaryLou Barreiro, Specialty  

Industry Banking


Stan F. Gibson, Carolinas Division

Dave R. Golden, Mountain Division

Paul D. Kalsbeek, Southern Region

John P. Manning, Eastern Region

Laura S. Oberst, Central Region


Commercial Real Estate 
Mark L. Myers 

William M. Cotter, Northeast Region 

Christopher J. Jordan, Hospitality 
Finance and Senior Housing


Michael F. Marino,  


Southern California Region 

David M. Martin, New York Metro Region 

Robin W. Michel, Southwest Region and 

Homebuilder Banking 

Rex E. Rudy, REIT Finance 

William A. Vernon, Midwest, Southeast, 
International Region and Real Estate 
Merchant Banking 

Cynthia Wilusz Lovell, Northwest Region 

Corporate Banking Group 
J. Michael Johnson 

J. Nicholas Cole, Wells Fargo Restaurant 

Finance; Gaming Division 

James D. Heinz, U.S. Corporate Banking; 

Healthcare Group 

Kyle G. Hranicky, Energy Group;  

Power & Utilities Group 

John R. Hukari, Equity Funds Group 

Brian J. Van Elslander, Financial 

Sponsors Group 

Daniel P. Weiler, Financial 


Institutions Group


Insurance Group 
Laura L. Schupbach 

Kevin M. Brogan, Property and Casualty 

National Practice and Safehold 
Special Risk 

Michael P. Day, Rural Community 

Insurance Services, Inc. 

Jack S. (Sam) Elliott Jr., West Region, 

Insurance Brokerage and Consulting 

Peter A. Gilbertson, North Region,  

Insurance Brokerage and Consulting 

Kevin T. Kenny, Insurance Brokerage 
and Consulting, Growth & Business 
Development 

Tom C. Longhta, South Region,  

Insurance Brokerage and Consulting 

Laurie B. Nordquist, Personal and  

Small Business Insurance 

Tim Prichard, Employee Benefits 

National Practice 

 
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Wells Fargo & Company  

2014 Financial Report
 

Financial Review 

Overview 

Earnings Performance 

Balance Sheet Analysis 

Off-Balance Sheet Arrangements 

Risk Management 

Capital Management 

Regulatory Reform 

150 

3 

Cash, Loan and Dividend Restrictions 

151 

152 

160 

179 

180 

191 

4 

5 

6 

7 

8 

9 

Federal Funds Sold, Securities Purchased under Resale 
Agreements and Other Short-Term Investments 

Investment Securities 

Loans and Allowance for Credit Losses 

Premises, Equipment, Lease Commitments and Other 
Assets 

Securitizations and Variable Interest Entities 

Mortgage Banking Activities 

Critical Accounting Policies 

194 

10 

Intangible Assets 

Current Accounting Developments 

195 

11 

Deposits 

Forward-Looking Statements 

196 

12 

Short-Term Borrowings 

Risk Factors 

197 

13 

Long-Term Debt 

199 

14 

Guarantees, Pledged Assets and Collateral 

Controls and Procedures 

203 

15 

Legal Actions 

Disclosure Controls and Procedures 

205 

16 

Derivatives 

Internal Control Over Financial Reporting 

Management's Report on Internal Control over 
Financial Reporting 

Report of Independent Registered Public 
Accounting Firm 

212 

17 

Fair Values of Assets and Liabilities 

235 

18 

Preferred Stock 

238 

19 

Common Stock and Stock Plans 

242 

20 

Employee Benefits and Other Expenses 

Financial Statements 

248 

21 

Income Taxes 

Consolidated Statement of Income 

Consolidated Statement of Comprehensive 
Income 

Consolidated Balance Sheet 

Consolidated Statement of Changes in 
Equity 

250 

22 

Earnings Per Common Share 

251 

23 

Other Comprehensive Income 

253 

24 

Operating Segments 

255 

25 

Parent-Only Financial Statements 

Consolidated Statement of Cash Flows 

258 

26 

Regulatory and Agency Capital Requirements 

30 

34 

49 

52 

54 

100 

106 

108 

112 

113 

114 

129 

129 

129 

130 

131 

132 

133 

134 

138 

Notes to Financial Statements 

Summary of Significant Accounting Policies 

Business Combinations 

139 

149 

1 

2 

259 

260 

262 

Report of Independent Registered 
Public Accounting Firm 

Quarterly Financial Data 

Glossary of Acronyms 

29 

                                                                                                                                                                                                                                                        
 
This Annual Report, including the Financial Review and the Financial Statements and related Notes, contains forward-looking 
statements, which may include forecasts of our financial results and condition, expectations for our operations and business, and our 
assumptions for those forecasts and expectations. Do not unduly rely on forward-looking statements. Actual results may differ 
materially from our forward-looking statements due to several factors. Factors that could cause our actual results to differ materially 
from our forward-looking statements are described in this Report, including in the “Forward-Looking Statements” and “Risk Factors” 
sections, and in the “Regulation and Supervision” section of our Annual Report on Form 10-K for the year ended December 31, 2014 
(2014 Form 10-K). 

When we refer to “Wells Fargo,” “the Company,” “we,” “our” or “us” in this Report, we mean Wells Fargo & Company and Subsidiaries 
(consolidated). When we refer to the “Parent,” we mean Wells Fargo & Company. When we refer to “legacy Wells Fargo,” we mean 
Wells Fargo excluding Wachovia Corporation (Wachovia). See the Glossary of Acronyms for terms used throughout this Report. 

Financial Review1 

Overview 

Wells Fargo & Company is a nationwide, diversified, 
community-based financial services company with $1.7 trillion 
in assets. Founded in 1852 and headquartered in San Francisco, 
we provide banking, insurance, investments, mortgage, and 
consumer and commercial finance through more than 
8,700 locations, 12,500 ATMs, the internet (wellsfargo.com) and 
mobile banking, and we have offices in 36 countries to support 
our customers who conduct business in the global economy. 
With approximately 265,000 active, full-time equivalent team 
members, we serve one in three households in the United States 
and ranked No. 29 on Fortune’s 2014 rankings of America’s 
largest corporations. We ranked fourth in assets and first in the 
market value of our common stock among all U.S. banks at 
December 31, 2014. 

We use our Vision and Values to guide us toward growth 

and success. Our vision is to satisfy all our customers’ financial 
needs, help them succeed financially, be recognized as the 
premier financial services company in our markets and be one of 
America’s great companies. Important to our strategy to achieve 
this vision is to increase the number of our products our 
customers use and to offer them all of the financial products that 
fulfill their financial needs. We aspire to create deep and 
enduring relationships with our customers by discovering their 
needs and delivering the most relevant products, services, 
advice, and guidance. 

We have six primary values, which are based on our vision 
and provide the foundation for everything we do. First, we value 
and support our people as a competitive advantage and strive to 
attract, develop, retain and motivate the most talented people we 
can find. Second, we strive for the highest ethical standards with 
our team members, our customers, our communities and our 
shareholders. Third, with respect to our customers, we strive to 
base our decisions and actions on what is right for them in 
everything we do. Fourth, for team members we strive to build 
and sustain a diverse and inclusive culture - one where they feel 
valued and respected for who they are as well as for the skills and 
experiences they bring to our company. Fifth, we also look to 
each of our team members to be leaders in establishing, sharing 
and communicating our vision. Sixth, we strive to make risk 
management a competitive advantage by working hard to ensure 

_________________________ 
1 Financial information for certain periods prior to 2014 was revised to 
reflect our determination that certain factoring arrangements did not 
qualify as loans. See Note 1 (Summary of Significant Accounting Policies) 
to Financial Statements in this Report for more information. 

30 

that appropriate controls are in place to reduce risks to our 
customers, maintain and increase our competitive market 
position, and protect Wells Fargo’s long-term safety, soundness 
and reputation. 

Financial Performance 
We completed another outstanding year of financial results in 
2014 and remained America’s most profitable bank. We 
generated record earnings, produced strong loan and deposit 
growth, grew the number of customers we serve, improved credit 
quality, enhanced our strong risk management practices, 
strengthened our capital and liquidity levels and rewarded our 
shareholders by increasing our dividend and buying back more 
shares. Wells Fargo net income was $23.1 billion in 2014, an 
increase of 5% compared with 2013, with record diluted earnings 
per share (EPS) of $4.10, also up 5% from the prior year. Our 
achievements during 2014 demonstrated the benefit of our 
diversified business model and our continued focus on the real 
economy. 

• 	
• 	
• 	

• 	

• 	

Noteworthy items included: 
revenue of $84.3 billion, up 1% from 2013; 
pre-tax pre-provision profit (PTPP) of $35.3 billion, up 1%; 
our loans increased $40.3 billion, up 5%, even with the 
planned runoff in our non-strategic/liquidating portfolios, 
and our core loan portfolio grew by $60.3 billion, up 8%; 
our deposit franchise continued to generate strong 
customer deposit growth, with total deposits up 
$89.1 billion, or 8%; 
our credit performance continued to be strong with total 
net charge-offs down $1.6 billion, or 35%, from a year ago 
and our net charge-off ratio declined to 35 basis points of 
average loans; 

• 	 we continued to maintain solid customer relationships 

across the Company, with retail banking household cross-
sell of 6.17 products per household (November 2014); 
Wholesale Banking cross-sell of 7.2 products per 
relationship (September 2014); and Wealth, Brokerage and 
Retirement cross-sell of 10.49 products per retail banking 
household (November 2014); 

• 	 we maintained strong capital levels as our estimated 


• 	

Common Equity Tier I ratio under Basel III (Advanced 

Approach, fully phased-in) was 10.43%; and
 
our common stock price increased 21% and we returned 
$12.5 billion in capital to our shareholders through an 
increased common stock dividend and additional net share 
repurchases (up 74% from 2013). 

 
 
 
 
 
 
Balance Sheet and Liquidity 
Our balance sheet grew 11% in 2014 to $1.7 trillion, as we 
increased our liquidity position, improved the quality of our 
assets and held more capital. We grew deposits by 8% in 2014 
while reducing our deposit costs. We also grew our loans on a 
year-over-year basis for the 14th consecutive quarter (for the 
past 11 quarters year-over-year loan growth has been 3% or 
greater) despite the planned runoff from our non-strategic/ 
liquidating portfolios. Our non-strategic/liquidating loan 
portfolios decreased $20.1 billion during the year (now less than 
8% of total loans) and our core loan portfolios increased 
$60.3 billion from the prior year. Our federal funds sold, 
securities purchased under resale agreements and other short-
term investments (collectively referred to as federal funds sold 
and other short-term investments elsewhere in this Report) 
increased by $44.6 billion, or 21%, during the year on continued 
strong growth in interest-earning deposits, and we grew our 
investment securities portfolio by $48.6 billion in 2014. While 
we believe our liquidity position continued to remain strong with 
increased regulatory expectations, we have added to our position 
over the past year. We issued $24.0 billion of liquidity-related 
long-term debt as well as additional liquidity-related short-term 
funding in 2014. 

Deposit growth remained strong with period-end deposits 
up $89.1 billion from 2013. This increase reflected solid growth 
across both our commercial and consumer businesses. We grew 
our primary consumer checking customers by 5.2% and primary 
small business and business banking checking customers by 
5.4% from a year ago (November 2014 compared with November 
2013). Our ability to grow primary customers is important to our 
results because these customers have more interactions with us, 
have higher cross-sell and are more than twice as profitable as 
non-primary customers. 

Credit Quality 
Credit quality continued to improve in 2014, with solid 
performance in several of our commercial and consumer loan 
portfolios as losses remained near historically low levels, 
reflecting our long-term risk focus and the benefit from the 
improving housing market. Net charge-offs of $2.9 billion were 
0.35% of average loans, down 21 basis points from a year ago. 
Net losses in our commercial portfolio were only $44 million, or 
1 basis point of average loans. Net consumer losses declined to 
65 basis points in 2014 from 98 basis points in 2013. Our 
commercial real estate portfolios were in a net recovery position 
for each quarter of 2014 and 2013, reflecting our conservative 
risk discipline and improved market conditions. Losses on our 
consumer real estate portfolios declined $1.4 billion, or 55%, 

from a year ago. The consumer loss levels reflected the benefit of 
the improving economy and our continued focus on originating 
high quality loans. Approximately 60% of the consumer first 
mortgage portfolio was originated after 2008, when new 
underwriting standards were implemented. 

Reflecting these improvements in our loan portfolios, our 

provision for credit losses in 2014 was $1.4 billion compared 
with $2.3 billion a year ago. This provision reflected a release of 
$1.6 billion from the allowance for credit losses, compared with a 
release of $2.2 billion a year ago. Future allowance levels may 
increase or decrease based on a variety of factors, including loan 
growth, portfolio performance and general economic conditions. 
In addition to lower net charge-offs and provision expense, 

nonperforming assets (NPAs) also improved and were down 
$4.1 billion, or 21%, from 2013. Nonaccrual loans declined 
$2.8 billion from the prior year while foreclosed assets were 
down $1.3 billion from 2013. 

Capital 
We continued to strengthen our capital levels in 2014 even as we 
returned more capital to our shareholders, increasing total 
equity to $185.3 billion at December 31, 2014, up $14.3 billion 
from the prior year. In 2014, our common shares outstanding 
declined by 86.8 million shares as we continued to reduce our 
common share count through the repurchase of 183.1 million 
common shares during the year. Also, we entered into a 
$750 million forward repurchase contract with an unrelated 
third party in October 2014 that settled in January 2015 for 
14.3 million shares. In addition, we entered into another 
$750 million forward repurchase contract with an unrelated 
third party in January 2015 that is expected to settle in second 
quarter 2015 for approximately 14.3 million shares. We expect 
our share count to continue to decline in 2015 as a result of 
anticipated net share repurchases. 

We believe an important measure of our capital strength is 
the estimated Common Equity Tier 1 ratio under Basel III, using 
the Advanced Approach, fully phased-in, which increased to 
10.43% in 2014 from 9.76% a year ago. 

Our regulatory capital ratios under Basel III (General 
Approach) remained strong with a total risk-based capital ratio 
of 15.53%, Tier 1 risk-based capital ratio of 12.45% and Tier 1 
leverage ratio of 9.45% at December 31, 2014, compared with 
15.43%, 12.33% and 9.60%, respectively, at December 31, 2013. 
See the “Capital Management” section in this Report for more 
information regarding our capital, including the calculation of 
common equity for regulatory purposes. 

31 

 
Overview (continued) 

Table 1:  Six-Year Summary of Selected Financial Data 

% 

Five-year 
Change  compound 
growth 
rate 

2014/ 
2013 

2% 

— 

1 

(1)
 

(1)
 

(1) 

(40) 

(42) 

—

6 

5 

6 

5 

— 

13 

7 

13 

19 

19 

22 

13 

2 

(13) 

1 

6 

6 

(2) 

11 

(20) 

10 

(in millions, except per share 

amounts) 

Income statement
 

Net interest income 

Noninterest income 

Revenue 

Provision for credit losses 

Noninterest expense 

Net income before noncontrolling 

interests 

Less: Net income from 

noncontrolling interests 

2014 

2013 

2012 

2011 

2010 

2009 

$  43,527 

40,820 

84,347 

1,395 

49,037 

42,800 

40,980 

83,780 

2,309 

48,842 

43,230 

42,856 

86,086 

7,217 

50,398 

42,763 

38,185 

80,948 

7,899 

49,393 

44,757 

40,453 

85,210 

15,753 

50,456 

46,324 

42,362 

88,686 

21,668 

49,020 

23,608 

22,224 

19,368 

16,211 

12,663 

12,667 

551 

346 

471 

342 

301 

392 

59 

Wells Fargo net income 

23,057 

21,878 

18,897 

15,869 

12,362 

12,275 

Earnings per common share 

Diluted earnings per common share 

Dividends declared per common 

share 

Balance sheet (at year end) 

4.17 

4.10 

1.35 

3.95 

3.89 

1.15 

3.40 

3.36 

0.88 

2.85 

2.82 

0.48 

2.23 

2.21 

0.20 

1.76 

1.75 

0.49 

17 

Investment securities 

$  312,925 

264,353 

235,199 

222,613 

172,654 

172,710 

18% 

Loans 

862,551 

822,286 

798,351 

769,631 

757,267 

782,770 

Allowance for loan losses 

Goodwill 

Assets 

Core deposits (1) 

Long-term debt 

12,319 

25,705 

14,502 

25,637 

17,060 

25,637 

19,372 

25,115 

23,022 

24,770 

24,516 

24,812 

1,687,155 

1,523,502 

1,421,746 

1,313,867 

1,258,128 

1,243,646 

1,054,348 

980,063 

945,749 

872,629 

798,192 

780,737 

183,943 

152,998 

127,379 

125,354 

156,983 

203,861 

Wells Fargo stockholders' equity 

184,394 

170,142 

157,554 

140,241 

126,408 

111,786 

Noncontrolling interests 

868 

866 

1,357 

1,446 

1,481 

2,573 

Total equity 

185,262 

171,008 

158,911 

141,687 

127,889 

114,359 

5

(15) 

—

11 

8

20 

8 

— 

8 

(1)  Core deposits are noninterest-bearing deposits, interest-bearing checking, savings certificates, certain market rate and other savings, and certain foreign deposits 

(Eurodollar sweep balances). 

32 

Table 2:  Ratios and Per Common Share Data 

Profitability ratios 

Wells Fargo net income to average assets (ROA) 

1.45% 

1.51 

1.41 

Wells Fargo net income applicable to common stock to average Wells Fargo common 

Year ended December 31, 

2014 

2013 

2012 

stockholders' equity (ROE) 

Efficiency ratio (1) 

Capital ratios 

At year end: 

Wells Fargo common stockholders' equity to assets 

Total equity to assets 

Risk-based capital (2) 

Tier 1 capital 

Total capital 

Tier 1 leverage (2) 

Common Equity Tier 1 (3) 

Average balances: 

Average Wells Fargo common stockholders' equity to average assets 

Average total equity to average assets 

Per common share data 

Dividend payout (4) 

Book value 

Market price (5) 

High 

Low 

Year end 

13.41 

58.1 

9.86 

10.98 

12.45 

15.53 

9.45 

11.04 

10.22 

11.32 

32.9 

$ 

32.19 

55.95 

44.17 

54.82 

13.87 

58.3 

10.17 

11.22 

12.33 

15.43 

9.60 

10.82 

10.41 

11.41 

29.6 

29.48 

45.64 

34.43 

45.40 

12.95 

58.5 

10.24 

11.18 

11.75 

14.63 

9.47 

10.12 

10.36 

11.27 

26.2 

27.64 

36.60 

27.94 

34.18 

(1)  The efficiency ratio is noninterest expense divided by total revenue (net interest income and noninterest income). 
(2)  See Note 26 (Regulatory and Agency Capital Requirements) to Financial Statements in this Report for additional information. 
(3)  See the "Capital Management" section in this Report for additional information. 
(4)  Dividends declared per common share as a percentage of diluted earnings per common share. 
(5)  Based on daily prices reported on the New York Stock Exchange Composite Transaction Reporting System. 

33 

Earnings Performance 

Wells Fargo net income for 2014 was $23.1 billion ($4.10 diluted 
earnings per common share), compared with $21.9 billion 
($3.89 diluted per share) for 2013 and $18.9 billion 
($3.36 diluted per share) for 2012. Our 2014 earnings reflected 
strong execution of our business strategy as well as growth in 
many of our businesses. Our financial performance in 2014 
benefited from a $914 million reduction in our provision for 
credit losses, reflecting strong underlying credit performance. 
We also generated diversified sources of fee income across many 
of our businesses and grew loans and deposits. 

Revenue, the sum of net interest income and noninterest 
income, was $84.3 billion in 2014, compared with $83.8 billion 
in 2013 and $86.1 billion in 2012. The increase in revenue for 
2014 compared with 2013 was predominantly due to an increase 
in net interest income, reflecting increases in income from 
trading assets and investment securities. Our diversified sources 
of revenue generated by our businesses continued to be balanced 
between net interest income and noninterest income. In 2014, 
net interest income of $43.5 billion represented 52% of revenue, 
compared with $42.8 billion (51%) in 2013 and $43.2 billion 
(50%) in 2012. 

Noninterest income was $40.8 billion in 2014, representing 
48% of revenue, compared with $41.0 billion (49%) in 2013 and 
$42.9 billion (50%) in 2012. The decrease in 2014 was driven 
predominantly by a 27% decline in mortgage banking income 
due to decreased net gains on mortgage loan origination/sales 
activities, partially offset by higher trust and investment fee 
income. Mortgage loan originations were $175 billion in 2014, 
down from $351 billion a year ago. 

Noninterest expense was $49.0 billion in 2014, compared 

with $48.8 billion in 2013 and $50.4 billion in 2012. The 
increase in noninterest expense in 2014, compared with 2013, 
reflected higher salaries expense and other expenses, including 
operating losses and outside professional services. Noninterest 
expense as a percentage of revenue (efficiency ratio) was 58.1% 
in 2014, 58.3% in 2013 and 58.5% in 2012, reflecting our 
expense management efforts. 

Table 3 presents the components of revenue and noninterest 

expense as a percentage of revenue for year-over-year results. 

34 

 
 
 
 
 
Table 3:  Net Interest Income, Noninterest Income and Noninterest Expense as a Percentage of Revenue 

2014 

% of 
revenue 

2013 

% of 
revenue 

2012 

% of 
revenue 

Year ended December 31, 

(in millions) 

Interest income 

Trading assets 

Investment securities 

Mortgages held for sale (MHFS) 

Loans held for sale (LHFS) 

Loans 

Other interest income 

Total interest income 

Interest expense 

Deposits 

Short-term borrowings 

Long-term debt 

Other interest expense 

Total interest expense 

Net interest income (on a taxable-equivalent basis) 

Taxable-equivalent adjustment 

Net interest income (A) 

Noninterest income 

Service charges on deposit accounts 

Trust and investment fees (1) 

Card fees 

Other fees (1) 

Mortgage banking (1) 

Insurance 

Net gains from trading activities 

Net gains (losses) on debt securities 

Net gains from equity investments 

Lease income 

Other 

Total noninterest income (B) 

Noninterest expense 

Salaries 

Commission and incentive compensation 

Employee benefits 

Equipment 

Net occupancy 

Core deposit and other intangibles 

FDIC and other deposit assessments 

Other (2) 

Total noninterest expense 

Revenue (A) + (B) 

$ 

1,712 

9,253 

767 

78 

35,715 

932 

48,457 

1,096 

62 

2,488 

382 

4,028 

44,429 

(902) 

43,527 

5,050 

14,280 

3,431 

4,349 

6,381 

1,655 

1,161 

593 

2,380 

526 

1,014 

40,820 

15,375 

9,970 

4,597 

1,973 

2,925 

1,370 

928 

11,899 

49,037 

2%  $ 

11 

1 

— 

42 

1 

57 

1 

— 

3 

— 

4 

53 

(1) 

52 

6 

17 

4 

5 

8 

2 

1 

1 

3 

1 

1 

48 

18 

12 

5 

2 

3 

2 

1 

14 

58 

1,406 

8,841 

1,290 

13 

35,618 

724 

47,892 

1,337 

71 

2,585 

307 

4,300 

43,592 

(792) 

42,800 

5,023 

13,430 

3,191 

4,340 

8,774 

1,814 

1,623 

(29) 

1,472 

663 

679 

40,980 

15,152 

9,951 

5,033 

1,984 

2,895 

1,504 

961 

11,362 

48,842 

2%  $ 

11 

2 

— 

43 

1 

57 

2 

— 

3 

— 

5 

52 

(1) 

51 

6 

16 

4 

5 

10 

2 

2 

— 

2 

1 

1 

49 

18 

12 

6 

2 

3 

2 

1 

14 

58 

1,380 

8,757 

1,825 

41 

36,517 

587 

49,107 

1,727 

94 

3,110 

245 

5,176 

43,931 

(701) 

43,230 

4,683 

11,890 

2,838 

4,519 

11,638 

1,850 

1,707 

(128) 

1,485 

567 

1,807 

42,856 

14,689 

9,504 

4,611 

2,068 

2,857 

1,674 

1,356 

13,639 

50,398 

$ 

84,347 

$ 

83,780 

$ 

86,086 

(1)  See Table 7 – Noninterest Income in this Report for additional detail. 
(2)  See Table 8 – Noninterest Expense in this Report for additional detail. 

2% 

10 

2 

— 

42 

1 

57 

2 

— 

4 

— 

6 

51 

(1) 

50 

5 

14 

3 

5 

14 

2 

2 

— 

2 

1 

2 

50 

17 

11 

5 

2 

3 

2 

2 

16 

59 

35 

Table 4 presents the components of earning assets and 
funding sources as a percentage of earning assets to provide a 
more meaningful analysis of year-over-year changes that 
influenced net interest income. 

Average earning assets increased $147.3 billion in 2014 
from a year ago, as average investment securities increased 
$30.6 billion and average federal funds sold and other short-
term investments increased $86.4 billion for the same period, 
respectively. In addition, average loans increased $31.8 billion in 
2014, compared with a year ago. The increases in average 
investment securities, average federal funds sold and other 
short-term investments and average loans were partially offset 
by a $16.3 billion decline in average MHFS. 

Core deposits are an important low-cost source of funding 
and affect both net interest income and the net interest margin. 
Core deposits include noninterest-bearing deposits, interest-
bearing checking, savings certificates, market rate and other 
savings, and certain foreign deposits (Eurodollar sweep 
balances). Average core deposits rose to $1.0 trillion in 2014, 
compared with $942.1 billion in 2013, and funded 120% of 
average loans compared with 117% a year ago. Average core 
deposits decreased to 70% of average earning assets in 2014, 
compared with 73% a year ago. The cost of these deposits has 
continued to decline due to a sustained low interest rate 
environment and a shift in our deposit mix from higher cost 
certificates of deposit to lower yielding checking and savings 
products. About 96% of our average core deposits are in 
checking and savings deposits, one of the highest industry 
percentages. 

Table 5 presents the individual components of net interest 

income and the net interest margin. The effect on interest 
income and costs of earning asset and funding mix changes 
described above, combined with rate changes during 2014, are 
analyzed in Table 6. 

Earnings Performance (continued) 

Net Interest Income 
Net interest income is the interest earned on debt securities, 
loans (including yield-related loan fees) and other interest-
earning assets minus the interest paid for deposits, short-term 
borrowings and long-term debt. The net interest margin is the 
average yield on earning assets minus the average interest rate 
paid for deposits and our other sources of funding. Net interest 
income and the net interest margin are presented on a taxable-
equivalent basis in Table 5 to consistently reflect income from 
taxable and tax-exempt loans and securities based on a 35% 
federal statutory tax rate. 

While the Company believes that it has the ability to 
increase net interest income over time, net interest income and 
the net interest margin in any one period can be significantly 
affected by a variety of factors including the mix and overall size 
of our earning assets portfolio and the cost of funding those 
assets. In addition, some variable sources of interest income, 
such as resolutions from purchased credit-impaired (PCI) loans, 
loan prepayment fees and collection of interest on nonaccrual 
loans, can vary from period to period. Net interest income 
growth has been challenged during the prolonged low interest 
rate environment as higher yielding loans and securities runoff 
have been replaced with lower yielding assets. The pace of this 
repricing has slowed in recent quarters. 

Net interest income on a taxable-equivalent basis was 
$44.4 billion in 2014, compared with $43.6 billion in 2013, and 
$43.9 billion in 2012. The net interest margin was 3.11% in 2014, 
down 29 basis points from 3.40% in 2013, which was down 
36 basis points from 3.76% in 2012. The increase in net interest 
income for 2014, compared with 2013, was largely driven by 
securities purchases, higher trading balances, and reduced 
funding costs due to disciplined deposit pricing and lower long­
term debt yields. Strong growth in commercial, retained real 
estate and automobile loans also contributed to higher net 
interest income as originations replaced runoff in the non­
strategic/liquidating portfolios. The improvement in net interest 
income was partially offset by the impact of lower mortgages 
held for sale (MHFS) balances. The decline in net interest 
margin in 2014, compared with a year ago, was primarily driven 
by higher funding balances, including actions taken in response 
to increased regulatory liquidity expectations, which raised long­
term debt and term deposits in addition to customer-driven 
deposit growth. This growth in funding increased cash and 
federal funds sold and other short-term investments and was 
dilutive to net interest margin although essentially neutral to net 
interest income. 

36 

Table 4:  Average Earning Assets and Funding Sources as a Percentage of Average Earnings Assets 

Year ended December 31, 

(in millions) 

Earning assets 

Federal funds sold, securities purchased under resale agreements and other short-term investments 

$ 

Trading assets 
Investment securities: 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 

Securities of U.S. states and political subdivisions 
Mortgage-backed securities: 

Federal agencies 
Residential and commercial 

Total mortgage-backed securities 

Other debt and equity securities 

Total available-for-sale securities 

Held-to-maturity securities 

Mortgages held for sale (1) 
Loans held for sale (1) 

Loans: 

Commercial: 

Commercial and industrial - U.S. 
Commercial and industrial - Non U.S. 
Real estate mortgage 
Real estate construction 
Lease financing 

Total commercial 

Consumer: 

Real estate 1-4 family first mortgage 
Real estate 1-4 family junior lien mortgage 
Credit card 
Automobile 
Other revolving credit and installment 

Total consumer 

Total loans (1) 

Other 

Total earning assets 

Funding sources 

Deposits: 

Interest-bearing checking 
Market rate and other savings 
Savings certificates 
Other time deposits 
Deposits in foreign offices 

Total interest-bearing deposits 

Short-term borrowings 
Long-term debt 
Other liabilities 

Total interest-bearing liabilities 

Portion of noninterest-bearing funding sources 

Total funding sources 

Noninterest-earning assets 

Cash and due from banks 
Goodwill 
Other 

Total noninterest-earning assets 

Noninterest-bearing funding sources 

Deposits 
Other liabilities 
Total equity 
Noninterest-bearing funding sources used to fund earning assets 

Net noninterest-bearing funding sources 

Total assets 

(1)  Nonaccrual loans are included in their respective loan categories. 

2014 

% of 
earning 
assets 

Average 
balance 

17% 

$ 

154,902 

4 

1 

3 

8 
2 

10 

3 

17 

2 

1 
— 

14 
3 
8 
1 
1 

27 

18 
4 
2 
4 
3 

31 

58 

— 

44,745 

6,750 

39,922 

107,148 
30,717 

137,865 

55,002 

239,539 

717 

35,273 
163 

185,813 
40,987 
107,316 
16,537 
12,373 

363,026 

254,012 
70,264 
24,757 
48,476 

42,135 

439,644 

802,670 

4,354 

2013 

% of 
earning 
assets 

12% 

3 

1 

3 

8 
2 

11 

4 

19 

— 

3 
— 

14 
3 
8 
1 
1 

28 

20 
5 
2 
4 

3 

34 

63 

— 

Average 
balance 

241,282 

55,140 

10,400 

43,138 

114,076 
26,475 

140,551 

47,488 

241,577 

29,319 

19,018 
4,226 

204,819 
42,661 
112,710 
17,676 
12,257 

390,123 

261,620 
62,510 
27,491 
53,854 
38,834 

444,309 

834,432 

4,673 

$ 

1,429,667 

100% 

$ 

1,282,363 

100%

$ 

39,729 
585,854 
38,111 
51,434 
95,889 
811,017 

60,111 
167,420 
14,401 

1,052,949 

376,718 

3% 

$ 

41 
3 
4 
7 
57 

4 
12 
1 

74 

26 

35,570 
550,394 
49,510 
28,090 
76,894 
740,458 

54,716 
134,937 
12,471 

942,582 

339,781 

3% 

43 
4 
2 
6 
58 

4 
11 
1 

74 

26 

$ 

1,429,667 

100% 

$ 

1,282,363 

100% 

$ 

$ 

$ 

$ 

$ 

16,361 
25,687 
121,634 

163,682 

303,127 
56,985 
180,288 
(376,718) 

163,682 

1,593,349 

16,272 
25,637 
121,711 

163,620 

280,229 
58,178 
164,994 
(339,781) 

163,620 

1,445,983 

37 

Table 5:  Average Balances, Yields and Rates Paid (Taxable-Equivalent Basis) (1)(2) 

(in millions) 

Earning assets 

Federal funds sold, securities purchased under 

resale agreements and other short-term investments 

Trading assets 
Investment securities (3): 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Mortgage-backed securities: 

Federal agencies 
Residential and commercial 

Total mortgage-backed securities	 

Other debt and equity securities	 

Total available-for-sale securities	 

Held-to-maturity securities: 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Federal agency mortgage-backed securities 
Other debt securities 

Held-to-maturity securities	 

Total investment securities	 

Mortgages held for sale (4) 
Loans held for sale (4) 
Loans: 

Commercial: 

Commercial and industrial - U.S. 
Commercial and industrial - non U.S. 

Real estate mortgage 
Real estate construction 
Lease financing 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage 
Real estate 1-4 family junior lien mortgage 
Credit card 
Automobile 
Other revolving credit and installment 

Total consumer	 

Total loans (4)	 

Other	 

Average 
balance 

Yields/ 
rates 

2014	 

Interest 
income/ 
expense 

Average 
balance 

Yields/ 
rates 

2013 

Interest 
income/
expense 

$ 

241,282 

0.28%  $ 

55,140 

3.10 

10,400 
43,138 

114,076 
26,475 

140,551 

47,488 

241,577 

17,239 
246 
5,921 
5,913 

29,319 

270,896 

19,018 
4,226 

204,819 
42,661 

112,710 
17,676 
12,257 

390,123 

261,620 
62,510 
27,491 
53,854 
38,834 

444,309 

834,432 

4,673 

1.64 
4.29 

2.84 
6.03 

3.44 

3.66 

3.56 

2.23 
4.93 
2.55 
1.85 

2.24 

3.42 

4.03 
1.85 

3.35 
2.03 

3.64 
4.21 
5.63 

3.40 

4.19 
4.30 
11.98 
6.27 
5.48 

5.05 

4.28 

5.54 

673 

1,712 

171 
1,852 

3,235 
1,597 

4,832 

1,741 

8,596 

385 
12 
151 
109 

657 

9,253 

767 
78 

6,869 
867 

4,100 
744 
690 

13,270 

10,961 
2,686 
3,294 
3,377 
2,127 

22,445 

35,715 

259 

154,902 

44,745 

6,750 
39,922 

107,148 
30,717 

137,865 

55,002 

239,539 

—
—
701 
16 

717 

240,256 

35,273 
163 

185,813 
40,987 

107,316 
16,537 
12,373 

363,026 

254,012 
70,264 
24,757 
48,476 
42,135 

439,644 

802,670 

4,354 

0.32%  $ 

3.14 

489 

1,406 

1.66 
4.38 

2.83 
6.47 

3.64 

3.53 

3.68 

— 
— 
3.09 
1.99 

3.06 

3.68 

3.66 
7.95 

3.66 
2.03 

3.94 
4.76 
6.10 

3.70 

4.22 
4.29 
12.46 
6.94 
4.80 

5.05 

4.44 

5.39 

112 
1,748 

3,031 
1,988 

5,019 

1,940 

8,819 

— 
— 
22 
— 

22 

8,841 

1,290 
13 

6,807 
832 

4,233 
787 
755 

13,414 

10,717 
3,014 
3,084 
3,365 
2,024 

22,204 

35,618 

235 

Total earning assets	 

$  1,429,667 

3.39%  $ 

48,457 

1,282,363 

3.73%  $ 

47,892 

Funding sources 

Deposits: 

Interest-bearing checking 
Market rate and other savings 
Savings certificates 
Other time deposits 
Deposits in foreign offices 

Total interest-bearing deposits	 

Short-term borrowings 
Long-term debt 
Other liabilities 

Total interest-bearing liabilities	 

Portion of noninterest-bearing funding sources 

Total funding sources	 

Net interest margin and net interest income on a taxable-

equivalent basis (5) 

Noninterest-earning assets 

Cash and due from banks 
Goodwill 
Other 

Total noninterest-earning assets 

Noninterest-bearing funding sources 

Deposits 
Other liabilities 
Total equity 
Noninterest-bearing funding sources used to 

fund earning assets 

Net noninterest-bearing funding sources 

Total assets 

$ 

39,729 
585,854 
38,111 
51,434 
95,889 

811,017 

60,111 
167,420 
14,401 

1,052,949 

376,718 

$  1,429,667 

$ 

16,361 
25,687 
121,634 

$ 

163,682 

$ 

303,127 
56,985 
180,288 

(376,718) 

$ 

163,682 

$  1,593,349 

0.07%  $ 
0.07 
0.85 
0.40 
0.14 

0.14 

0.10 
1.49 
2.65 

0.38 

— 

0.28 

26 
403 
323 
207 
137 

1,096 

62 
2,488 
382 

4,028 

— 

4,028 

35,570 
550,394 
49,510 
28,090 
76,894 

740,458 

54,716 
134,937 
12,471 

942,582 

339,781 

1,282,363 

0.06%  $ 
0.08 
1.13 
0.69 
0.15 

0.18 

0.13 
1.92 
2.46 

0.46 

— 

0.33 

22 
450 
559 
194 
112 

1,337 

71 
2,585 
307 

4,300 

— 

4,300 

3.11%  $ 

44,429 

3.40%  $ 

43,592 

16,272 
25,637 
121,711 

163,620 

280,229 
58,178 
164,994 

(339,781)
 

163,620
 

1,445,983
 

(1) 	 Our average prime rate was 3.25% for 2014, 2013, 2012, 2011, and 2010, respectively. The average three-month London Interbank Offered Rate (LIBOR) was 0.23%, 

0.27%, 0.43%, 0.34%, and 0.34% for the same years, respectively. 

(2) 	 Yield/rates and amounts include the effects of hedge and risk management activities associated with the respective asset and liability categories. 

38 

 
Average 
balance 

Yields/ 
rates 

$	 

84,081 

41,950 

0.45%  $ 

3.29 

3,604 
34,875 

92,887 
33,545 

126,432 

49,245 

214,156 

—
—
—
—

—

214,156 

48,955 
661 

173,913 
38,838 
105,492 
18,047 
13,067 

349,357 

235,011 
80,887 
22,809 
44,986 
42,174 

425,867 

775,224 

4,438 

1.31 
4.48 

3.12 
6.75 

4.08 

4.04 

4.09 

—
—
—
—

—

4.09 

3.73 
6.22 

4.01 
2.34 
4.19 
4.97 
7.18 

4.05 

4.55 
4.28 
12.68 
7.54 
4.57 

5.25 

4.71 

4.70 

2012 

Interest 
income/ 
expense 

378 

1,380 

47 
1,561 

2,893 
2,264 

5,157 

1,992 

8,757 

— 
— 
— 
— 

— 

8,757 

1,825 
41 

6,981 
910 
4,416 
897 
939 

14,143 

10,704 
3,460 
2,892 
3,390 
1,928 

22,374 

36,517 

209 

Average 
balance 

Yields/ 
rates 

87,186 

39,737 

5,503 
24,035 

74,665 
31,902 

106,567 

38,625 

174,730 

—
—
—
—

—

174,730 

37,232 
1,104 

157,608 
35,042 
102,320 
21,672 
13,223 

329,865 

227,676 
90,755 
21,556 
43,834 
43,458 

427,279 

757,144 

4,929 

0.40%  $ 

3.68 

1.25 
5.09 

4.36 
8.20 

5.51 

5.03 

5.21 

—
—
—
—

—

5.21 

4.42 
5.25 

4.37 
2.13 
4.07 
4.88 
7.52 

4.20 

4.90 
4.33 
13.04 
8.14 
4.56 

5.49 

4.93 

4.12 

2011 

Interest 
income/ 
expense 

345 

1,463 

69 
1,223 

3,257 
2,617 

5,874 

1,941 

9,107 

— 
— 
— 
— 

— 

9,107 

1,644 
58 

6,894 
745 
4,167 
1,057 
994 

13,857 

11,156 
3,930 
2,811 
3,568 
1,980 

23,445 

37,302 

203 

Average 
balance 

Yields/ 
rates 

2010 

Interest 
income/ 
expense 

62,961 

29,920 

1,870 
16,089 

71,953 
31,815 

103,768 

32,611 

154,338 

—
—
—
—

—

154,338 

36,716 
3,773 

149,576 
27,176 
98,558 
31,306 
13,735 

320,351 

236,673 
101,598 
22,542 
43,986 
45,451 

450,250 

770,601 

5,849 

0.36%  $ 

3.75 

230 

1,121 

3.24 
6.09 

5.14 
10.67 

6.84 

6.45 

6.63 

—
—
—
—

—

6.63 

4.73 
2.67 

4.80 
2.53 
3.90 
3.36 
9.16 

4.38 

5.21 
4.45 
13.38 
8.88 
4.44 

5.73 

5.17 

3.56 

61 
980 

3,697 
3,396 

7,093 

2,102 

10,236 

— 
— 
— 
— 

— 

10,236 

1,736 
101 

7,186 
688 
3,839 
1,052 
1,258 

14,023 

12,321 
4,525 
3,017 
3,905 
2,017 

25,785 

39,808 

207 

$ 

1,169,465 

4.20%  $ 

49,107 

1,102,062 

4.55%  $ 

50,122 

1,064,158 

5.02%  $ 

53,439 

$	 

30,564 
505,310 
59,484 
13,363 
67,920 

676,641 

51,196 
127,547 
10,032 

865,416 

304,049 

$ 

1,169,465 

$ 

$ 

$ 

16,303 
25,417 
130,450 

172,170 

263,863 
61,214 
151,142 

(304,049) 

$ 

$ 

172,170 

1,341,635 

0.06%  $ 
0.12 
1.31 
1.68 
0.16 

0.26 

0.18 
2.44 
2.44 

0.60 

— 

0.44 

19 
592 
782 
225 
109 

1,727 

94 
3,110 
245 

5,176 

— 

5,176 

47,705 
464,450 
69,711 
13,126 
61,566 

656,558 

51,781 
141,079 
10,955 

860,373 

241,689 

1,102,062 

0.08%  $ 
0.18 
1.43 
2.04 
0.22 

0.35 

0.18 
2.82 
2.88 

0.77 

— 

0.61 

40 
836 
995 
268 
136 

2,275 

94 
3,978 
316 

6,663 

— 

6,663 

60,941 
416,877 
87,133 
14,654 
55,097 

634,702 

46,824 
185,426 
6,863 

873,815 

190,343 

1,064,158 

0.12%  $ 
0.26 
1.43 
2.07 
0.22 

0.45 

0.22 
2.64 
3.31 

0.92 

— 

0.76 

72 
1,088 
1,247 
302 
123 

2,832 

106 
4,888 
227 

8,053 

— 

8,053 

3.76%	  $ 

43,931 

3.94%  $ 

43,459 

4.26%  $ 

45,386 

17,388 
24,904 
125,911 

168,203	 

215,242 
57,399 
137,251 

(241,689) 

168,203 

1,270,265 

17,618 
24,824 
120,338 

162,780 

183,008 
47,877 
122,238 

(190,343) 

162,780 

1,226,938 

(3) 	 The average balance amounts represent amortized cost for the periods presented. 
(4) 	 Nonaccrual loans and related income are included in their respective loan categories. 
(5) 	

Includes taxable-equivalent adjustments of $902 million, $792 million, $701 million, $696 million and $629 million for 2014, 2013, 2012, 2011 and 2010, respectively, 
primarily related to tax-exempt income on certain loans and securities. The federal statutory tax rate utilized was 35% for the periods presented. 

39 

Earnings Performance (continued) 

Table 6 allocates the changes in net interest income on a 
taxable-equivalent basis to changes in either average balances or 
average rates for both interest-earning assets and interest-
bearing liabilities. Because of the numerous simultaneous 
volume and rate changes during any period, it is not possible to 
precisely allocate such changes between volume and rate. For 

Table 6:  Analysis of Changes of Net Interest Income 

this table, changes that are not solely due to either volume or 
rate are allocated to these categories on a pro-rata basis based on 
the absolute value of the change due to average volume and 
average rate. 

(in millions) 

Volume 

Rate 

Total 

Volume 

Rate 

Total 

2014 over 2013 

Year ended December 31, 

2013 over 2012 

252 

324 

60 
140 

193 

(262) 

(69) 

(270) 

(139) 

643 
(643) 
82 

664 
35 
203 

52 
(7) 

947 

320 
(335) 
332 
354 
(167) 

504 

1,451 

17 

1,987 

2
21 
(114) 
117 
32 

58 

7 
551 
50 

666 

(68) 

(18) 

(1) 
(36) 

11 

(129) 

(118) 

71 

(84) 

(8) 
120 
(17) 

(602) 
—
(336) 

(95) 
(58) 

(1,091) 

(76) 
7 
(122) 
(342) 
270 

(263) 

(1,354) 

7

(1,422) 

2
(68) 
(122) 
(104) 
(7) 

(299) 

(16) 
(648) 
25 

(938) 

184 

306 

59 
104 

204 

(391) 

(187) 

(199) 

(223) 

635 
(523) 
65 

62 
35 
(133) 

(43) 
(65) 

(144) 

244 
(328) 
210 
12 
103 

241 

97 

24 

565 

4 
(47) 
(236) 
13 
25 

(241) 

(9) 
(97) 
75 

(272) 

245 

90 

49 
223 

421 

(185) 

236 

217 

725 

22 
(502) 
(37) 

459 
48 
77 

(73) 
(48) 

463 

825 
(454) 
243 
254 
(2) 

866 

1,329 

(4) 

(134) 

(64) 

16 
(36) 

(283) 

(91) 

(374) 

(269) 

(663) 

—
(33) 
9 

(633) 
(126) 
(260) 

(37) 
(136) 

(1,192) 

(812) 
8 
(51) 
(279) 
98 

(1,036) 

(2,228) 

30 

111 

26 

65 
187 

138 

(276) 

(138) 

(52) 

62 

22 
(535) 
(28) 

(174) 
(78) 
(183) 

(110) 
(184) 

(729) 

13 
(446) 
192 
(25) 
96 

(170) 

(899) 

26 

1,868 

(3,083) 

(1,215) 

3
55 
(123) 
152 
11 

98 

6 
171 
61 

336 

— 
(197) 
(100) 
(183) 
(8) 

(488) 

(29) 
(696) 
1 

(1,212) 

3 
(142) 
(223) 
(31) 
3 

(390) 

(23) 
(525) 
62 

(876) 

$ 

1,321 

(484) 

837 

1,532 

(1,871) 

(339)
 

Increase (decrease) in interest income: 

Federal funds sold, securities purchased under resale agreements and 

other short-term investments 

Trading assets 

Investment securities: 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 

$ 

Mortgage-backed securities: 

Federal agencies 

Residential and commercial 

Total mortgage-backed securities 

Other debt and equity securities 

Total available-for-sale securities 

Held-to-maturity securities 

Mortgages held for sale 
Loans held for sale 
Loans: 

Commercial: 

Commercial and industrial - U.S. 
Commercial and industrial - non U.S. 
Real estate mortgage 
Real estate construction 

Lease financing 

Total commercial 

Consumer: 

Real estate 1-4 family first mortgage 
Real estate 1-4 family junior lien mortgage 
Credit card 
Automobile 
Other revolving credit and installment 

Total consumer 

Total loans 

Other 

Total increase (decrease) in interest income 

Increase (decrease) in interest expense: 

Deposits: 

Interest-bearing checking 
Market rate and other savings 
Savings certificates 
Other time deposits 
Deposits in foreign offices 

Total interest-bearing deposits 

Short-term borrowings 
Long-term debt 
Other liabilities 

Total increase (decrease) in interest expense 

Increase (decrease) in net interest income on a taxable-equivalent
 

basis 

40 

Noninterest Income 

Table 7:  Noninterest Income 

(in millions) 

2014 

Service charges on deposit accounts 

$ 

5,050 

Trust and investment fees: 

Brokerage advisory, commissions 

and other fees 

Trust and investment management 

Investment banking 

9,183 

3,387 

1,710 

Total trust and investment fees 

14,280 

3,431 

Year ended December 31, 

2013 

5,023 

2012 

4,683 

8,395 

3,289 

1,746 

13,430 

3,191 

7,524 

3,080 

1,286 

11,890 

2,838 

Card fees 

Other fees: 

Charges and fees on loans 

Merchant processing fees 
Cash network fees 

Commercial real estate 

brokerage commissions 

Letters of credit fees 
All other fees 

Total other fees 

Mortgage banking: 

Servicing income, net 
Net gains on mortgage loan 

origination/sales activities 

Total mortgage banking 

Insurance 

Net gains from trading activities 
Net gains (losses) on debt securities 
Net gains from equity investments 
Lease income 
Life insurance investment income 
All other 

1,316 

1,540 

1,746 

726 
507 

469 

390 
941 

669 
493 

338 

410 
890 

583 
470 

307 

441 
972 

4,349 

4,340 

4,519 

3,337 

1,920 

1,378 

3,044 

6,381 

1,655 

1,161 
593 
2,380 
526 
558 
456 

6,854 

8,774 

1,814 

1,623 
(29) 
1,472 
663 
566 
113 

10,260 

11,638 

1,850 

1,707 
(128) 
1,485 
567 
757 
1,050 

Total 

$  40,820 

40,980 

42,856 

Noninterest income of $40.8 billion represented 48% of revenue 
for 2014 compared with $41.0 billion, or 49%, for 2013 and 
$42.9 billion, or 50%, for 2012. The decrease in noninterest 
income in 2014 was primarily due to a decline in mortgage 
banking, partially offset by growth in many of our other 
businesses including debit card, corporate banking, principal 
investments, asset-backed finance, equipment finance, 
international, venture capital, wealth management and retail 
brokerage. Excluding mortgage banking, noninterest income 
increased $2.2 billion from a year ago. 

Service charges on deposit accounts increased $27 million 

from 2013 due to account growth, new commercial product sales 
and commercial product re-pricing, partially offset by changes 
we implemented in early October 2014 designed to provide 
customers with more real time information to manage their 
deposit accounts and avoid overdrafts. Service charges on 
deposit accounts in 2013 increased $340 million, or 7%, from 
2012 due to primary consumer checking customer growth, 
product changes and customer adoption of overdraft services. 
Brokerage advisory, commissions and other fees are 

received for providing services to full-service and discount 
brokerage customers. Income from these brokerage-related 
activities include asset-based fees, which are based on the 
market value of the customer’s assets, and transactional 
commissions based on the number and size of transactions 
executed at the customer’s direction. These fees increased to 
$9.2 billion in 2014, from $8.4 billion and $7.5 billion in 2013 
and 2012, respectively. The increase in brokerage income was 
predominantly due to higher asset-based fees as a result of 
higher market values and growth in assets under management, 
partially offset by a decrease in brokerage transaction revenue. 
Retail brokerage client assets totaled $1.42 trillion at 
December 31, 2014, up 4% from $1.36 trillion at 

December 31, 2013, which was up 12% from $1.22 trillion at 
December 31, 2012. 

We earn trust and investment management fees from 
managing and administering assets, including mutual funds, 
corporate trust, personal trust, employee benefit trust and 
agency assets. Trust and investment management fees are 
largely based on a tiered scale relative to the market value of the 
assets under management or administration. These fees 
increased to $3.4 billion in 2014 from $3.3 billion in 2013 and 
$3.1 billion in 2012, primarily due to growth in assets under 
management reflecting higher market values. At 
December 31, 2014, these assets totaled $2.5 trillion, an increase 
from $2.4 trillion and $2.2 trillion at December 31, 2013 and 
2012, respectively. 

We earn investment banking fees from underwriting debt 

and equity securities, arranging loan syndications, and 
performing other related advisory services. Investment banking 
fees remained unchanged at $1.7 billion in 2014 compared with 
2013 as higher advisory services results were offset by lower loan 
syndication and origination fees. Investment banking fees 
increased $460 million in 2013 compared with 2012, primarily 
due to increased loan syndication volume and equity 
originations. 

Card fees were $3.4 billion in 2014, compared with 

$3.2 billion in 2013 and $2.8 billion in 2012. Card fees increased 
in 2014 and 2013 primarily due to account growth and increased 
purchase activity. 

Other fees of $4.3 billion in 2014 were unchanged compared 
with 2013 as a decline in charges and fees on loans was offset by 
an increase in commercial real estate brokerage commissions. 
Other fees in 2013 declined $179 million compared with 2012 
due to a decline in charges and fees on loans. Charges and fees 
on loans decreased to $1.3 billion in 2014 compared with 
$1.5 billion and $1.7 billion in 2013 and 2012, respectively, 
primarily due to the phase out of the direct deposit advance 
product during the first half of 2014. Commercial real estate 
brokerage commissions increased to $469 million in 2014 
compared with $338 million in 2013 and $307 million in 2012, 
driven by increased sales and other property-related activities 
including financing and advisory services. 

Mortgage banking income, consisting of net servicing 
income and net gains on loan origination/sales activities, totaled 
$6.4 billion in 2014, compared with $8.8 billion in 2013 and 
$11.6 billion in 2012. 

In addition to servicing fees, net mortgage loan servicing 
income includes amortization of commercial mortgage servicing 
rights (MSRs), changes in the fair value of residential MSRs 
during the period, as well as changes in the value of derivatives 
(economic hedges) used to hedge the residential MSRs. Net 
servicing income of $3.3 billion for 2014 included a $1.4 billion 
net MSR valuation gain ($2.1 billion decrease in the fair value of 
the MSRs offset by a $3.5 billion hedge gain). Net servicing 
income of $1.9 billion for 2013 included a $489 million net MSR 
valuation gain ($3.4 billion increase in the fair value of the MSRs 
offset by a $2.9 billion hedge loss), and net servicing income of 
$1.4 billion for 2012 included a $681 million net MSR valuation 
gain ($2.9 billion decrease in the fair value of MSRs offset by a 
$3.6 billion hedge gain). The lower net MSR valuation gain in 
2013, compared with 2014, was attributable to MSR valuation 
adjustments associated with higher prepayments and increases 
in servicing and foreclosure costs. 

Our portfolio of loans serviced for others was $1.86 trillion 
at December 31, 2014, $1.90 trillion at December 31, 2013, and 
$1.91 trillion at December 31, 2012. At December 31, 2014, the 
ratio of MSRs to related loans serviced for others was 0.75%, 

41 

 
 
Net gains on debt and equity securities totaled $3.0 billion 

for 2014 and $1.4 billion for both 2013 and 2012, after other­
than-temporary impairment (OTTI) write-downs of 
$322 million, $344 million and $416 million, respectively, for 
the same periods. The increase in net gains on debt and equity 
securities reflected the benefit of strong public and private equity 
markets. 

All other income was $456 million for 2014 compared with 

$113 million in 2013 and $1.1 billion in 2012. All other income 
includes ineffectiveness recognized on derivatives that qualify 
for hedge accounting, losses on low-income housing tax credit 
investments, foreign currency adjustments and income from 
investments accounted for under the equity method, any of 
which can cause decreases and net losses in other income. 
Higher other income for 2014 compared with a year ago 
primarily reflected larger ineffectiveness gains on derivatives 
that qualify for hedge accounting, a gain on sale of government-
guaranteed student loans in fourth quarter 2014, and a gain on 
sale of 40 insurance offices in second quarter 2014. These were 
partially offset by lower income from equity method 
investments. 

Earnings Performance (continued) 

compared with 0.88% at December 31, 2013 and 0.67% at 
December 31, 2012. See the “Risk Management – Asset/Liability 
Management – Mortgage Banking Interest Rate and Market 
Risk” section in this Report for additional information regarding 
our MSRs risks and hedging approach. 

Net gains on mortgage loan origination/sale activities were 

$3.0 billion in 2014, compared with $6.9 billion in 2013 and 
$10.3 billion in 2012. The decrease from 2013 and 2012 was 
primarily driven by lower origination volume and margins. 
Mortgage loan originations were $175 billion in 2014, of which 
68% were for home purchases, compared with $351 billion and 
47%, respectively, for 2013 and $524 billion and 35%, 
respectively, for 2012. Mortgage applications were $262 billion 
in 2014, compared with $438 billion in 2013 and $736 billion in 
2012. The 1-4 family first mortgage unclosed pipeline was 
$26 billion at December 31, 2014, compared with $25 billion at 
December 31, 2013 and $81 billion at December 31, 2012. For 
additional information about our mortgage banking activities 
and results, see the “Risk Management – Asset/Liability 
Management – Mortgage Banking Interest Rate and Market 
Risk” section and Note 9 (Mortgage Banking Activities) and 
Note 17 (Fair Values of Assets and Liabilities) to Financial 
Statements in this Report. 

Net gains on mortgage loan origination/sales activities 

include adjustments to the mortgage repurchase liability. 
Mortgage loans are repurchased from third parties based on 
standard representations and warranties, and early payment 
default clauses in mortgage sale contracts. For 2014, we released 
a net $140 million from the repurchase liability, compared with 
a provision of $428 million for 2013 and $1.9 billion for 2012. 
For additional information about mortgage loan repurchases, see 
the “Risk Management – Credit Risk Management – Liability for 
Mortgage Loan Repurchase Losses” section and Note 9 
(Mortgage Banking Activities) to Financial Statements in this 
Report. 

We engage in trading activities primarily to accommodate 

the investment activities of our customers, execute economic 
hedging to manage certain of our balance sheet risks and for a 
very limited amount of proprietary trading for our own account. 
Net gains (losses) from trading activities, which reflect 
unrealized changes in fair value of our trading positions and 
realized gains and losses, were $1.2 billion in 2014, $1.6 billion 
in 2013 and $1.7 billion in 2012. The year-over-year decrease in 
2014 was driven by lower trading from customer 
accommodation activity within our capital markets business and 
lower deferred compensation gains (offset in employee benefits 
expense), and the decrease in 2013 from 2012 was largely driven 
by lower results in customer accommodation activity. Net gains 
from trading activities do not include interest and dividend 
income and expense on trading securities. Those amounts are 
reported within interest income from trading assets and other 
interest expense from trading liabilities. Interest and fees related 
to proprietary trading are reported in their corresponding 
income statement line items. Proprietary trading activities are 
not significant to our client-focused business model. For 
additional information about proprietary and other trading, see 
the “Risk Management – Asset/Liability Management – Market 
Risk – Trading Activities” section in this Report. 

42 

 
 
Outside professional services were up 7% in 2014 compared 

with 2013 due to continued investments by our businesses in 
their service delivery systems and in our risk management 
infrastructure to meet increased regulatory and compliance 
requirements as well as evolving cybersecurity risk. 

Operating losses were up $428 million, or 52%, in 2014 
compared with 2013, predominantly due to higher litigation 
accruals. 

All other expenses of $2.0 billion in 2014 were down slightly 

from $2.1 billion in 2013, which were down from $2.4 billion in 
2012. The decrease in 2013 compared with 2012 was primarily 
due to a $250 million charitable contribution to Wells Fargo 
Foundation in 2012. 

Our full year 2014 efficiency ratio improved slightly to 
58.1% compared with 58.3% in 2013. The Company expects to 
operate within its targeted efficiency ratio range of 55% - 59% for 
full year 2015. 

Income Tax Expense 
The 2014 annual effective tax rate was 30.9% compared with 
32.2% in 2013 and 32.5% in 2012. The effective tax rate for 2014 
included a net reduction in the reserve for uncertain tax 
positions primarily due to the resolution of prior period matters 
with state taxing authorities. The effective tax rate for 2013 
included a net reduction in the reserve for uncertain tax 
positions primarily due to settlements with authorities regarding 
certain cross border transactions and tax benefits recognized 
from the realization for tax purposes of a previously written 
down investment. The 2012 effective tax rate included a tax 
benefit resulting from the surrender of previously written-down 
Wachovia life insurance investments. See Note 21 (Income 
Taxes) to Financial Statements in this Report for information 
regarding tax matters related to undistributed foreign earnings. 

Noninterest Expense 

Table 8:  Noninterest Expense 

(in millions) 

Salaries 

Commission and incentive 

compensation 

Employee benefits 

Equipment 

Net occupancy 

Core deposit and other 

intangibles 

FDIC and other deposit 

assessments 

Outside professional services 

Operating losses 

Outside data processing 

Contract services 

Travel and entertainment 

Postage, stationery and supplies 

Advertising and promotion 

Foreclosed assets 

Telecommunications 

Insurance 

Operating leases 

All other 

Total 

Year ended December 31, 

2014 

2013 

2012 

$  15,375 

15,152 

14,689 

9,970 

4,597 

1,973 

2,925 

9,951 

5,033 

1,984 

2,895 

9,504 

4,611 

2,068 

2,857 

1,370 

1,504 

1,674 

928 

2,689 

1,249 

1,034 

975 

904 

733 

653 

583 

453 

422 

220 

961 

2,519 

821 

983 

935 

885 

756 

610 

605 

482 

437 

204 

1,356 

2,729 

2,235 

910 

1,011 

839 

799 

578 

1,061 

500 

453 

109 

1,984 

2,125 

2,415 

$  49,037 

48,842 

50,398 

Noninterest expense was $49.0 billion in 2014, up slightly from 
$48.8 billion in 2013, which was down 3% from $50.4 billion in 
2012. The increase in 2014 was driven predominantly by higher 
operating losses ($1.2 billion, up from $821 million in 2013) and 
higher outside professional services ($2.7 billion, up from 
$2.5 billion in 2013), partially offset by lower personnel 
expenses ($29.9 billion, down from $30.1 billion in 2013). The 
decrease in 2013 from 2012 was driven by lower operating 
losses, lower foreclosed assets expense and lower FDIC and 
other deposit assessments, as well as the completion of 
Wachovia merger integration activities in first quarter 2012. 

Personnel expenses, which include salaries, commissions, 

incentive compensation and employee benefits, were down 
$194 million, or 1%, in 2014 compared with 2013, due to lower 
deferred compensation plan expense (offset in trading revenue) 
and other employee benefit costs, and reduced staffing and lower 
volume-related compensation in our mortgage business. These 
decreases were partially offset by higher revenue-based 
compensation, annual salary increases, and increased staffing 
for risk management and our non-mortgage businesses. For 
2013, these expenses were up 5% compared with 2012, due to 
annual salary increases and related salary taxes, higher revenue-
based compensation, and higher employee benefit costs. 

43 

Earnings Performance (continued) 

Operating Segments 
We are organized for management reporting purposes into three 
operating segments: Community Banking; Wholesale Banking; 
and Wealth, Brokerage and Retirement (WBR). These segments 
are defined by product type and customer segment and their 
results are based on our management accounting process, for 
which there is no comprehensive, authoritative financial 
accounting guidance equivalent to generally accepted accounting 
principles (GAAP). In addition to measuring financial 

performance, each of our operating segments monitors cross-sell 
metrics to measure the extent they are satisfying our customers’ 
financial needs. The following discussion presents our 
methodology for measuring cross-sell for each of our operating 
segments, and along with Tables 9, 9a, 9b and 9c, presents our 
results by operating segment. For additional financial 
information and the underlying management accounting 
process, see Note 24 (Operating Segments) to Financial 
Statements in this Report. 

Table 9:  Operating Segment Results – Highlights 

(in millions, except average balances which are in billions) 

2014 

Revenue 

Provision (reversal of provision) for credit losses 

Net income (loss) 

Average loans 

Average core deposits 

2013 

Revenue 

Provision (reversal of provision) for credit losses 

Net income (loss) 

Average loans 

Average core deposits 

2012 

Revenue 

Provision (reversal of provision) for credit losses 

Net income (loss) 

Average loans 

Average core deposits 

Community 
Banking 

Wholesale 
Banking 

Wealth, 
Brokerage 
and 
Retirement 

Other (1) 

Consolidated 
Company 

Year ended December 31, 

$ 

50,862 

23,482 

14,218 

(4,215) 

84,347 

1,681 

14,180 

$ 

503.2 

642.3 

(266) 

7,584 

313.4 

274.0 

(50) 

30 

1,395 

2,083 

52.1 

154.9 

(790) 

23,057 

(34.3) 

(67.6) 

834.4 

1,003.6 

$ 

50,339 

24,064 

13,203 

(3,826) 

2,755 

12,732 

499.3 

620.1 

$ 

(445) 

8,133 

287.7 

237.2 

(16) 

1,712 

46.1 

150.1 

15 

(699) 

(30.4) 

(65.3) 

$ 

53,405 

24,092 

12,160 

(3,571) 

6,835 

10,492 

487.1 

591.2 

$ 

286 

7,774 

273.8 

227.0 

125 

1,328 

42.7 

137.5 

(29) 

(697) 

(28.4) 

(61.8) 

83,780 

2,309 

21,878 

802.7 

942.1 

86,086 

7,217 

18,897 

775.2 

893.9 

(1)  Includes items not assigned to a specific business segment and elimination of certain items that are included in more than one business segment, substantially all of which 

represents products and services for wealth management customers provided in Community Banking stores. 

Cross-sell Our cross-sell strategy is to increase the number of 
products our customers use by offering them all of the financial 
products that satisfy their financial needs. We track our cross-
sell activities based on whether the customer is a retail banking 
household or has a wholesale banking relationship. A retail 
banking household is a household that uses at least one of the 
following retail products - a demand deposit account, savings 
account, savings certificate, individual retirement account (IRA) 
certificate of deposit, IRA savings account, personal line of 
credit, personal loan, home equity line of credit or home equity 
loan. A household is determined based on aggregating all 
accounts with the same address. For our wholesale banking 
relationships, we aggregate all related entities under common 
ownership or control. 

We report cross-sell metrics for our Community Banking 
and WBR operating segments based on the average number of 
retail products used per retail banking household. For 
Community Banking the cross-sell metric represents the 
relationship of all retail products used by customers in retail 
banking households. For WBR the cross-sell metric represents 
the relationship of all retail products used by customers in retail 
banking households who are also WBR customers. 

Products included in our retail banking household cross-sell 

metrics must be retail products and have the potential for 

44 

revenue generation and long-term viability. Products and 
services that generally do not meet these criteria - such as ATM 
cards, online banking and direct deposit - are not included. In 
addition, multiple holdings by a brokerage customer within an 
investment category, such as common stock, mutual funds or 
bonds, are counted as a single product. We may periodically 
update the products included in our cross-sell metrics to 
account for changes in our product offerings. 

For our Wholesale Banking operating segment cross-sell 

represents the average number of Wholesale Banking (non­
retail) products used per Wholesale Banking customer 
relationship. What we include as products in the cross-sell 
metric comes from a defined set of revenue generating products 
within the following product families: credit, treasury 
management, deposits, risk management, foreign exchange, 
capital markets and advisory, investments, insurance, trade 
financing, and trust and servicing. The number of customer 
relationships is based on tax identification numbers adjusted to 
combine those entities under common ownership or another 
structure indicative of a single relationship and includes only 
relationships that produced revenue for the period of 
measurement. 

Operating Segment Results 
The following discussion provides a description of each of our 
operating segments, including cross-sell metrics and financial 
results. 

COMMUNITY BANKING offers a complete line of diversified 
financial products and services for consumers and small 
businesses including checking and savings accounts, credit and 
debit cards, and auto, student, and small business lending. These 
products also include investment, insurance and trust services in 
39 states and D.C., and mortgage and home equity loans in all 50 
states and D.C. through its Regional Banking and Wells Fargo 
Home Lending business units. The Community Banking 
segment also includes the results of our Corporate Treasury 
activities net of allocations in support of the other operating 
segments and results of investments in our affiliated venture 

capital partnerships. Our retail banking household cross-sell was 
6.17 products per household in November 2014, up from 6.16 in 
November 2013 and 6.05 in November 2012. The November 
2014 cross-sell ratio included the acquisition of an existing 
private label and co-branded credit card loan portfolio in 
connection with a new program agreement with Dillard's, Inc. 
(Dillard's), a major retail department store. We believe there is 
more opportunity for cross-sell as we continue to earn more 
business from our customers. Our goal is eight products per 
household, which is approximately one-half of our estimate of 
potential demand for an average U.S. household. In November 
2014, one of every four of our retail banking households had 
eight or more of our products. Table 9a provides additional 
financial information for Community Banking. 

Table 9a - Community Banking 

(in millions, except average balances which are in billions) 

Net interest income	 

Noninterest income: 

Service charges on deposit accounts	 

Trust and investment fees: 

Year ended December 31, 

2014 

2013 

2012 

$ 

29,709 

28,839 

29,045 

3,386 

3,463 

3,298 

Brokerage advisory, commissions and other fees 

1,796 

1,603 

1,401 

Trust and investment management 

Investment banking (1) 

Total trust and investment fees	 

Card fees 

Other fees 

Mortgage banking 

Insurance 

Net gains from trading activities 

Net gains (losses) on debt securities 

Net gains from equity investments (2) 

Other income of the segment 

Total noninterest income	 

Total revenue	 

Provision for credit losses	 

Noninterest expense: 

Personnel expense 

Equipment 

Net occupancy 

Core deposit and other intangibles 

FDIC and other deposit assessments 

Outside professional services 

Operating losses 

Other expense of the segment 

Total noninterest expense	 

Income before income tax expense and noncontrolling interests	 

Income tax expense 

Net income from noncontrolling interests (3) 

Net income	 

Average loans 

Average core deposits 

817 

(80) 

2,533 

3,167 

2,296 

6,011 

127 

134 

253 

1,731 

1,515 

755 

(77) 

2,281 

2,958 

2,342 

8,335 

130 

244 

(77) 

1,033 

791 

21,153 

21,500 

699 

(41) 

2,059 

2,638
 

2,294
 

11,235
 

147
 

133
 

(120)
 

875
 

1,801
 

24,360 

50,862 

50,339 

53,405 

1,681 

2,755 

6,835 

17,077 

17,693 

17,195 

1,740 

2,181 

629 

584 

1,124 

1,065 

3,726 

28,126 

21,055 

6,350 

525 

1,733 

2,133 

697 

621 

1,117 

698 

4,031 

28,723 

18,861 

5,799 

330 

1,759 

2,093 

781 

907 

1,311 

2,029 

4,765 

30,840 

15,730 

4,774
 

464
 

$ 

$ 

14,180 

12,732 

10,492 

503.2 

642.3 

499.3 

620.1 

487.1
 

591.2
 

(1) 	 Represents syndication and underwriting fees paid to Wells Fargo Securities which are offset in our Wholesale Banking segment. 
(2) 	 Predominantly represents gains resulting from venture capital investments. 
(3) 	 Reflects results attributable to noncontrolling interests primarily associated with the Company’s consolidated merchant services joint venture and venture capital 

investments. 

45 

 
Earnings Performance (continued) 

Community Banking reported net income of $14.2 billion in 

2014, up $1.4 billion, or 11%, from $12.7 billion in 2013, which 
was up 21% from $10.5 billion in 2012. Revenue was 
$50.9 billion in 2014, an increase of $523 million, or 1%, 
compared with $50.3 billion in 2013, which was down 6% 
compared with $53.4 billion in 2012. The increase in revenue for 
2014 was primarily driven by higher net interest income, gains 
on sale of equity investments and debt securities, higher trust 
and investment fees, and higher card fees, partially offset by 
lower mortgage banking revenue, the phase out of the direct 
deposit advance product during the first half of 2014, and lower 
deferred compensation plan investment gains (offset in 
employee benefits expense). Higher other income for 2014 
compared with a year ago reflected larger ineffectiveness gains 
on derivatives that qualify for hedge accounting and a gain on 
sale of government guaranteed student loans in fourth quarter 
2014. The decrease in 2013 was a result of lower mortgage 
banking revenue, partially offset by higher trust and investment 
fees, and revenue from debit, credit and merchant card volumes. 
Lower other segment income for 2013 compared with 2012 was 
due to larger ineffectiveness losses on derivatives that qualify for 
hedge accounting and interest-related valuation changes on 
certain mortgage-related assets carried at fair value. Average 
core deposits increased $22.2 billion in 2014, or 4%, from 2013, 
which increased $28.9 billion, or 5%, from 2012. Noninterest 
expense decreased $597 million in 2014, or 2%, from 2013, 
which declined $2.1 billion, or 7%, from 2012. The decrease in 

noninterest expense for 2014 largely reflected lower mortgage 
volume-related expenses and deferred compensation expense 
(offset in revenue), partially offset by higher operating losses. 
The decrease in noninterest expense for 2013 reflected lower 
FDIC and other deposit insurance assessments primarily due to 
lower FDIC assessment rates. The provision for credit losses of 
$1.7 billion in 2014 was 39% lower than 2013, which was 
$2.8 billion, or 60%, lower than 2012, due to improved 
performance of the consumer real estate portfolio in both 2014 
and 2013. 

WHOLESALE BANKING provides financial solutions to 
businesses across the United States and globally with annual 
sales generally in excess of $20 million. Products and business 
segments include Middle Market Commercial Banking, 
Government and Institutional Banking, Corporate Banking, 
Commercial Real Estate, Treasury Management, Wells Fargo 
Capital Finance, Insurance, International, Real Estate Capital 
Markets, Commercial Mortgage Servicing, Corporate Trust, 
Equipment Finance, Wells Fargo Securities, Principal 
Investments, Asset Backed Finance, and Asset Management. 
Wholesale Banking cross-sell was 7.2 products per relationship 
in September 2014, up from 7.1 in September 2013 and 6.8 in 
September 2012. Table 9b provides additional financial 
information for Wholesale Banking. 

46 

 
Table 9b - Wholesale Banking 

(in millions, except average balances which are in billions) 

Net interest income 

Noninterest income: 

Service charges on deposit accounts 

Trust and investment fees: 

Brokerage advisory, commissions and other fees 

Trust and investment management 

Investment banking 

Total trust and investment fees 

Card fees 

Other fees 

Mortgage banking 

Insurance 

Net gains from trading activities 

Net gains (losses) on debt securities 

Net gains from equity investments 

Other income of the segment 

Total noninterest income 

Total revenue 

Provision (reversal of provision) for credit losses 

Noninterest expense: 

Personnel expense 

Equipment 

Net occupancy 

Core deposit and other intangibles 

FDIC and other deposit assessments 

Outside professional services 

Operating losses 

Other expense of the segment 

Total noninterest expense 

Income before income tax expense and noncontrolling interest 

Income tax expense 

Net income from noncontrolling interest 

Net income 

Average loans 

Average core deposits 

Year ended December 31, 

2014 

2013 

2012 

$ 

11,955 

12,298 

12,648 

1,663 

1,559 

1,383 

333 

1,824 

1,803 

3,960 

262 

2,048 

370 

1,352 

872 

335 

636 

29 

270 

1,789 

1,839 

3,898 

231 

1,993 

426 

1,559 

1,211 

45 

425 

419 

235 

1,672 

1,341 

3,248 

200 

2,219 

407 

1,585 

1,426 

(13) 

511 

478 

11,527 

11,766 

11,444 

23,482 

24,064 

24,092 

(266) 

(445) 

286 

7,093 

6,763 

6,315 

186 

442 

391 

269 

1,107 

98 

3,389 

12,975 

10,773 

3,165 

24 

7,584 

313.4 

274.0 

$ 

$ 

194 

454 

425 

259 

1,023 

43 

3,217 

12,378 

12,131 

3,984 

14 

8,133 

287.7 

237.2 

268 

441 

473 

313 

953 

193 

3,126 

12,082 

11,724 

3,943 

7 

7,774 

273.8 

227.0 

Wholesale Banking reported net income of $7.6 billion in 
2014, down $549 million, or 7%, from $8.1 billion in 2013, which 
was up 5% from $7.8 billion in 2012. The year over year decrease 
in net income during 2014 was the result of lower revenues, 
increased noninterest expense and higher provision for credit 
losses. The year over year increase in net income during 2013 
was the result of improvement in provision for credit losses and 
stable revenue performance partially offset by increased 
noninterest expense. Revenue in 2014 of $23.5 billion decreased 
$582 million, or 2%, from $24.1 billion in 2013, as growth in 
asset backed finance, asset management, commercial real estate 
brokerage, corporate banking, equipment finance, international, 
principal investing and treasury management was more than 
offset by lower PCI resolution income as well as lower crop 
insurance fee income. Revenue in 2013 of $24.1 billion was flat 
from 2012, as business growth from asset backed finance, asset 
management, capital markets and commercial real estate was 
offset by lower PCI resolution income. 

Net interest income of $12.0 billion in 2014 decreased 
$343 million, or 3%, from 2013, which was down 3% from 2012. 
The decrease in 2014 and 2013 was due to lower PCI resolutions 
and net interest margin compression due to declining loan yields 
and fees that was partially offset by increased interest income 
primarily from strong loan growth. Average loans of 
$313.4 billion in 2014 increased $25.7 billion, or 9%, from 
$287.7 billion in 2013, which was up 5% from $273.8 billion in 
2012. The loan growth in 2014 and 2013 was broad based across 
many Wholesale Banking businesses. Average core deposits of 
$274.0 billion in 2014 increased $36.8 billion, or 16%, from 
2013 which was up 4%, from 2012, reflecting continued strong 
customer liquidity for both years.

 Noninterest income of $11.5 billion in 2014 decreased 
$239 million, or 2%, from 2013 as business growth in asset 
backed finance, asset management, commercial real estate 
brokerage, corporate banking, equipment finance, international, 
principal investing and treasury management was more than 
offset by lower customer accommodation related gains on 

47 

Earnings Performance (continued) 

trading assets, lower insurance income related to a decline in 
crop insurance fee income and the 2014 divestiture of 40 
insurance offices, and lower other income. The reduction in 
other income was caused by the financial results of low-income 
housing tax credits and other nonmarketable investments which 
are accounted for under the equity accounting method, partially 
offset by a gain on the divestiture of the 40 insurance offices. 
Noninterest income of $11.8 billion in 2013 increased 
$322 million, or 3%, from 2012 due to strong growth in asset 
backed finance, asset management, capital markets, commercial 
banking, commercial real estate and corporate banking. 
Noninterest expense in 2014 increased $597 million, or 5%, 
compared with 2013, which was up 2%, or $296 million, from 
2012. The increase in both 2014 and 2013 was due to higher 
personnel expenses and higher non-personnel expenses related 
to growth initiatives and compliance and regulatory 
requirements. The provision for credit losses increased 
$179 million from 2013 due primarily to strong commercial loan 
growth in 2014. The provision for credit losses in 2013 decreased 
$731 million from 2012, due to lower loan losses. 

WEALTH, BROKERAGE AND RETIREMENT provides a full 
range of financial advisory services to clients using a planning 
approach to meet each client's financial needs. Wealth 
Management provides affluent and high net worth clients with a 
complete range of wealth management solutions, including 
financial planning, private banking, credit, investment 
management and fiduciary services. Abbot Downing, a 
Wells Fargo business, provides comprehensive wealth 
management services to ultra-high net worth families and 
individuals as well as endowments and foundations. Brokerage 
serves customers' advisory, brokerage and financial needs as 
part of one of the largest full-service brokerage firms in the 
United States. Retirement is a national leader in providing 
institutional retirement and trust services (including 401(k) and 
pension plan record keeping) for businesses and reinsurance 
services for the life insurance industry. Wealth, Brokerage and 
Retirement cross-sell was 10.49 products per retail banking 
household in November 2014, up from 10.42 in November 2013 
and 10.27 in November 2012. Table 9c provides additional 
financial information for Wealth, Brokerage and Retirement. 

Table 9c - Wealth, Brokerage and Retirement 

(in millions, except average balances which are in billions) 

Net interest income 

Noninterest income: 

Service charges on deposit accounts 

Trust and investment fees: 

Brokerage advisory, commissions and other fees 

Trust and investment management 

Investment banking (1) 

Total trust and investment fees 

Card fees 

Other fees 

Mortgage banking 

Insurance 

Net gains from trading activities 

Net gains on debt securities 

Net gains from equity investments 

Other income of the segment 

Total noninterest income 

Total revenue 

Year ended December 31, 

2014 

$ 

3,179 

2013 

2,888 

2012 

2,768 

18 

17 

18 

8,855 

1,595 

(13) 

10,437 

4 

16 

1 

176 

155 

5 

13 

214 

8,133 

1,532 

(16) 

9,649 

4 

19 

(24) 

125 

171 

3 

14 

337 

7,299 

1,435 

(14) 

8,720 

1 

18 

(38) 

118 

151 

5 

99 

300 

11,039 

10,315 

9,392 

14,218 

13,203 

12,160 

Provision (reversal of provision) for credit losses 

(50) 

(16) 

125 

Noninterest expense: 

Personnel expense 

Equipment 

Net occupancy 

Core deposit and other intangibles 

FDIC and other deposit assessments 

Outside professional services 

Operating losses 

Other expense of the segment 

Total noninterest expense 

Income before income tax expense and noncontrolling interest 

Income tax expense 

Net income from noncontrolling interest 

Net income 

Average loans 

Average core deposits 

7,320 

7,093 

6,544 

51 

412 

350 

127 

491 

93 

2,063 

10,907 

3,361 

1,276 

2 

2,083 

52.1 

154.9 

$ 

$ 

63 

399 

382 

136 

412 

90 

1,880 

10,455 

2,764 

1,050 

2 

1,712 

46.1 

150.1 

47 

404 

420 

236 

388 

29 

1,825 

9,893 

2,142 

814 

— 

1,328 

42.7 

137.5 

(1)  Represents syndication and underwriting fees paid to Wells Fargo Securities which are offset in our Wholesale Banking segment. 

48 

Wealth, Brokerage and Retirement reported net income of 
$2.1 billion in 2014, up $371 million, or 22%, from 2013, which 
was up 29% from $1.3 billion in 2012. Net income growth in 
2014 was driven by significant growth in noninterest income and 
net interest income. Growth in net income for 2013 was driven 
by higher noninterest income and lower provision for credit 
losses due to improved credit quality. Revenue of $14.2 billion in 
2014 increased $1.0 billion from 2013, which was up 9% from 
$12.2 billion in 2012. The increase in revenue for both 2014 and 
2013 was due to increases in both net interest income and 
noninterest income. Net interest income increased 10% in 2014 
due to growth in investment portfolios and loan balances. Net 
interest income increased 4% in 2013 due to growth in loan 
balances and low-cost core deposits, partially offset by lower 
interest rates on the loan and investment portfolios. 

Average loan balances of $52.1 billion in 2014 increased 13% 

from $46.1 billion in 2013, which was up 8% from $42.7 billion 
in 2012. Average core deposits in 2014 of $154.9 billion 
increased 3% from $150.1 billion in 2013, which was up 9% from 

Balance Sheet Analysis 

At December 31, 2014, our assets totaled $1.7 trillion, up 
$163.7 billion from December 31, 2013. The predominant areas 
of asset growth were in federal funds sold and other short-term 
investments, which increased $44.6 billion, investment 
securities, which increased $48.6 billion, loans, which increased 
$40.3 billion ($50.0 billion excluding the transfer of $9.7 billion 
of government guaranteed student loans to loans held for sale at 
June 30, 2014), and trading assets, which increased 
$15.4 billion. Deposit growth of $89.1 billion, an increase in 
long-term debt of $30.9 billion, total equity growth of 
$14.3 billion and an increase in short-term borrowings of 
$9.6 billion from December 31, 2013, were the predominant 
sources that funded our asset growth for 2014. Equity growth 
benefited from $14.7 billion in earnings net of dividends paid. 
The strength of our business model produced record earnings 

Investment Securities 

Table 10:  Investment Securities – Summary 

$137.5 billion in 2012. Noninterest income increased 7% in 2014 
from 2013, largely due to strong growth in asset-based fees from 
growth in assets under management primarily from net inflows 
and improved market performance, partially offset by lower 
brokerage transaction revenue. Noninterest income increased 
10% in 2013 from 2012, largely due to strong growth in asset-
based fees from improved market performance and growth in 
assets under management, partially offset by reduced securities 
gains in the brokerage business. Noninterest expense of 
$10.9 billion for 2014 was up 4% from $10.5 billion in 2013, 
which was up 6% from $9.9 billion in 2012. The increase in 2014 
was predominantly due to increased broker commissions and 
higher non-personnel expenses. The increase in 2013 was 
predominantly due to higher personnel expenses, primarily 
reflecting increased broker commissions. The provision for 
credit losses improved for both 2014 and 2013, driven by lower 
net charge-offs and continued improvement in credit quality. 

and continued internal capital generation as reflected in our 
capital ratios at December 31, 2014. Tier 1 capital as a percentage 
of total risk-weighted assets increased to 12.45%, total capital 
increased to 15.53%, Tier 1 leverage decreased to 9.45%, and 
Common Equity Tier 1 (General Approach) increased to 11.04% 
at December 31, 2014, compared with 12.33%, 15.43%, 9.60%, 
and 10.82%, respectively, at December 31, 2013. 

The following discussion provides additional information 
about the major components of our balance sheet. Information 
regarding our capital and changes in our asset mix is included in 
the “Earnings Performance – Net Interest Income” and “Capital 
Management” sections and Note 26 (Regulatory and Agency 
Capital Requirements) to Financial Statements in this Report. 

December 31, 2014 

December 31, 2013 

Amortized 
Cost 

Net 
unrealized 
gain 

Fair 
value 

Amortized 
Cost 

Net 
unrealized 
gain (loss) 

Fair 
value 

(in millions) 

Available-for-sale securities: 

Debt securities 

Marketable equity securities 

Total available-for-sale securities 

249,653 

7,789 

257,442 

Held-to-maturity debt securities 

55,483 

876 

56,359 

Total investment securities (1) 

$  305,136 

8,665 

313,801 

$  247,747 

1,906 

6,019 

1,770 

3,676 

253,766 

246,048 

2,039 

248,087 

12,346 

260,433 

2,574 

1,346 

3,920 

248,622 

3,385 

252,007 

(99) 

12,247 

3,821 

264,254 

(1)  Available-for-sale securities are carried on the balance sheet at fair value. Held-to-maturity securities are carried on the balance sheet at amortized cost. 

Table 10 presents a summary of our investment securities 

portfolio, which increased $48.6 billion from December 31, 
2013, predominantly due to purchases of U.S. Treasury 
securities. The total net unrealized gains on available-for-sale 
securities were $7.8 billion at December 31, 2014, up from net 
unrealized gains of $3.9 billion at December 31, 2013, due 
primarily to a decrease in long-term interest rates. 

The size and composition of the investment securities 
portfolio is largely dependent upon the Company’s liquidity and 
interest rate risk management objectives. Our business generates 
assets and liabilities, such as loans, deposits and long-term debt, 
which have different maturities, yields, re-pricing, prepayment 
characteristics and other provisions that expose us to interest 
rate and liquidity risk. The available-for-sale securities portfolio 
consists primarily of liquid, high quality U.S. Treasury and 

49 

 
 
 
 
 
Balance Sheet Analysis (continued) 

federal agency debt, agency mortgage-backed securities (MBS), 
privately issued residential and commercial MBS, securities 
issued by U.S. states and political subdivisions, corporate debt 
securities, and highly rated collateralized loan obligations. Due 
to its highly liquid nature, the available-for-sale portfolio can be 
used to meet funding needs that arise in the normal course of 
business or due to market stress. Changes in our interest rate 
risk profile may occur due to changes in overall economic or 
market conditions, which could influence loan origination 
demand, prepayment speeds, or deposit balances and mix. In 
response, the available-for-sale securities portfolio can be 
rebalanced to meet the Company’s interest rate risk 
management objectives. In addition to meeting liquidity and 
interest rate risk management objectives, the available-for-sale 
securities portfolio may provide yield enhancement over other 
short-term assets. See the “Risk Management - Asset/Liability 
Management” section in this Report for more information on 
liquidity and interest rate risk. The held-to-maturity securities 
portfolio consists of high quality U.S. Treasury debt, securities 
issued by U.S. states and political subdivisions, agency MBS, 
asset-backed securities (ABS) primarily collateralized by auto 
loans and leases, and collateralized loan obligations, where our 
intent is to hold these securities to maturity and collect the 
contractual cash flows. The held-to-maturity portfolio may also 
provide yield enhancement over short-term assets. 

At December 31, 2014, investment securities included 
$46.9 billion of municipal bonds, of which 91.7% were rated “A-” 
or better based predominantly on external and, in some cases, 
internal ratings. Additionally, some of the securities in our total 
municipal bond portfolio are guaranteed against loss by bond 
insurers. These guaranteed bonds are substantially all 
investment grade and were generally underwritten in accordance 
with our own investment standards prior to the determination to 
purchase, without relying on the bond insurer’s guarantee in 
making the investment decision. Our municipal bond holdings 
are monitored as part of our ongoing impairment analysis. 

The weighted-average expected maturity of debt securities 
available-for-sale was 6.2 years at December 31, 2014. Because 
54% of this portfolio is MBS, the expected remaining maturity is 
shorter than the remaining contractual maturity because 
borrowers generally have the right to prepay obligations before 
the underlying mortgages mature. The estimated effects of a 
200 basis point increase or decrease in interest rates on the fair 
value and the expected remaining maturity of the MBS available-
for-sale portfolio are shown in Table 11. 

Table 11:  Mortgage-Backed Securities 

Fair 
value 

Net 
unrealized 
gain (loss) 

Expected 
remaining 
maturity 
(in years) 

We analyze securities for other-than-temporary impairment 

(in billions) 

(OTTI) quarterly or more often if a potential loss-triggering 
event occurs. Of the $322 million in OTTI write-downs 
recognized in earnings in 2014, $49 million related to debt 
securities and $3 million related to marketable equity securities, 
which are each included in available-for-sale securities. Another 
$270 million in OTTI write-downs was related to nonmarketable 
equity investments, which are included in other assets. For a 
discussion of our OTTI accounting policies and underlying 
considerations and analysis see Note 1 (Summary of Significant 
Accounting Policies) and Note 5 (Investment Securities) to 
Financial Statements in this Report. 

At December 31, 2014 

Actual 

136.4 

4.1 

Assuming a 200 basis point: 

Increase in interest rates 

Decrease in interest rates 

124.8 

140.4 

(7.5) 

8.1 

4.4 

6.5 

2.5 

The weighted-average expected maturity of debt securities 

held-to-maturity was 6.5 years at December 31, 2014. See Note 5 
(Investment Securities) to Financial Statements in this Report 
for a summary of investment securities by security type. 

50 

Loan Portfolio 
Total loans were $862.6 billion at December 31, 2014, up 5% 
from December 31, 2013. Table 12 provides a summary of total 
outstanding loans by non-strategic/liquidating and core loan 
portfolios. The decrease in the non-strategic/liquidating 
portfolios was $20.1 billion, while loans in the core portfolio 
grew $60.3 billion from December 31, 2013. Our core loan 
growth during 2014 included: 
• 	

a $38.6 billion increase in commercial loans, reflecting 
broad-based growth in our portfolios, including $6.5 billion 
from the financing related to the sale of government 
guaranteed student loans out of loans held for sale in fourth 
quarter 2014. For additional information on the government 
guaranteed student loan sale, see Note 8 (Securitizations 
and Variable Interest Entities) to Financial Statements in 
this Report; and 

• 	

a $21.7 billion increase in consumer loans, predominantly 
from growth in the nonconforming mortgage, automobile, 
credit card and other revolving credit and installment loan 
portfolios, partially offset by a decrease in the real estate 1-4 
family junior lien mortgage portfolio and the transfer of the 
government guaranteed student loan portfolio to loans held 
for sale at the end of second quarter 2014. The increase in 
consumer loans also included the acquisition of an existing 
private label and co-branded credit card loan portfolio in 
fourth quarter 2014 in connection with the new Dillard's 
program agreement. 

Additional information on the non-strategic and liquidating 
loan portfolios is included in Table 17 in the “Risk Management 
– Credit Risk Management” section in this Report. 

Table 12:  Loan Portfolios 

(in millions) 

Commercial 

Consumer 

Total loans 

December 31, 2014	 

December 31, 2013 

Core 

Liquidating 

Total 

Core 

Liquidating 

Total 

$  413,701 

1,125 

414,826 

388,062 

801,763 

59,663 

447,725 

60,788 

862,551 

375,077 

366,343 

741,420 

2,013 

78,853 

80,866 

377,090 

445,196 

822,286 

Change from prior year 

$ 

60,343 

(20,078) 

40,265 

37,631 

(13,696) 

23,935 

A discussion of average loan balances and a comparative 

detail of average loan balances is included in Table 5 under 
“Earnings Performance – Net Interest Income” earlier in this 
Report. Additional information on total loans outstanding by 
portfolio segment and class of financing receivable is included in 
the “Risk Management – Credit Risk Management” section in 
this Report. Period-end balances and other loan related 

information are in Note 6 (Loans and Allowance for Credit 
Losses) to Financial Statements in this Report. 

Table 13 shows contractual loan maturities for loan 
categories normally not subject to regular periodic principal 
reduction and sensitivities of those loans to changes in interest 
rates. 

Table 13:  Maturities for Selected Commercial Loan Categories 

(in millions) 

Selected loan maturities: 

December 31, 2014 

December 31, 2013 

Within 
one 
year 

After 
one year 
through 
five years 

After 
five 
years 

Total 

Within 
one 
year 

After 
one year 
through 
five years 

After 
five 
years 

Total 

Commercial and industrial 

$  76,216 

172,801 

22,778 

271,795 

71,921 

140,430 

23,007 

235,358 

Real estate mortgage 

Real estate construction 

17,485 

61,092 

33,419 

111,996 

20,028 

62,965 

29,434 

112,427 

6,079 

11,312 

1,337 

18,728 

6,207 

9,282 

1,445 

16,934 

Total selected loans 

$  99,780 

245,205 

57,534 

402,519 

98,156 

212,677 

53,886 

364,719 

Distribution of loans to changes in interest 

rates: 

Loans at fixed interest rates 

$  15,574 

25,429 

20,002 

61,005 

14,802 

23,846 

14,690 

53,338 

Loans at floating/variable interest rates 

84,206 

219,776 

37,532 

341,514 

83,354 

188,831 

39,196 

311,381 

Total selected loans 

$  99,780 

245,205 

57,534 

402,519 

98,156 

212,677 

53,886 

364,719 

were $1.1 trillion at December 31, 2014, up $74.3 billion from 
$980.1 billion at December 31, 2013. 

Deposits 
Deposits totaled $1.2 trillion at December 31, 2014, compared 
with $1.1 trillion at December 31, 2013. Table 14 provides 
additional information regarding deposits. Deposit growth of 
$89.1 billion from December 31, 2013 reflected continued 
customer-driven growth as well as liquidity-related issuances of 
term deposits. Information regarding the impact of deposits on 
net interest income and a comparison of average deposit 
balances is provided in “Earnings Performance – Net Interest 
Income” and Table 5 earlier in this Report. Total core deposits 

51 

 
 
 
Balance Sheet Analysis (continued) 

Table 14:  Deposits 

($ in millions) 

Noninterest-bearing 

Interest-bearing checking 

Market rate and other savings 

Savings certificates 

Foreign deposits (1) 

Core deposits 

Other time and savings deposits 

Other foreign deposits 

Total deposits 

(1)  Reflects Eurodollar sweep balances included in core deposits. 

Equity 
Total equity was $185.3 billion at December 31, 2014 compared 
with $171.0 billion at December 31, 2013. The increase was 
predominantly driven by a $14.7 billion increase in retained 
earnings from earnings net of dividends paid and a $2.1 billion 
increase in cumulative other comprehensive income (OCI). The 
increase in OCI was substantially due to a $3.9 billion 

Off-Balance Sheet Arrangements 

In the ordinary course of business, we engage in financial 
transactions that are not recorded on the balance sheet, or may 
be recorded on the balance sheet in amounts that are different 
from the full contract or notional amount of the transaction. Our 
off-balance sheet arrangements include commitments to lend, 
transactions with unconsolidated entities, guarantees, 
derivatives, and other commitments. These transactions are 
designed to (1) meet the financial needs of customers, (2) 
manage our credit, market or liquidity risks, and/or (3) diversify 
our funding sources. 

Commitments to Lend and Purchase Securities 
We enter into commitments to lend funds to customers, which 
are usually at a stated interest rate, if funded, and for specific 
purposes and time periods. When we make commitments, we 
are exposed to credit risk. However, the maximum credit risk for 
these commitments will generally be lower than the contractual 
amount because a significant portion of these commitments are 
not expected to be fully used or will expire without being used by 
the customer. For more information on lending commitments, 
see Note 6 (Loans and Allowance for Credit Losses) to Financial 
Statements in this Report. We also enter into commitments to 
purchase securities under resale agreements. For more 
information on these commitments, see Note 4 (Federal Funds 
Sold, Securities Purchased under Resale Agreements and Other 
Short-Term Investments) to Financial Statements in this Report. 

Transactions with Unconsolidated Entities 
We routinely enter into various types of on- and off-balance 
sheet transactions with special purpose entities (SPEs), which 
are corporations, trusts or partnerships that are established for a 
limited purpose. Generally, SPEs are formed in connection with 
securitization transactions. For more information on 
securitizations, including sales proceeds and cash flows from 
securitizations, see Note 8 (Securitizations and Variable Interest 
Entities) to Financial Statements in this Report. 

52 

Dec 31, 
2014 

% of 
total 
deposits 

Dec 31, 
2013 

% of 
total 
deposits 

% Change 

$  321,962 

27%  $  288,116 

27% 

41,713 

585,530 

35,354 

69,789 

1,054,348 

76,322 

37,640 

4 

50 

3 

6 

90 

7 

3 

37,346 

556,763 

41,567 

56,271 

980,063 

64,477 

34,637 

3 

52 

4 

5 

91 

6 

3 

$1,168,310 

100%  $ 1,079,177 

100% 

12 

12 

5 

(15) 

24 

8 

18 

9 

8 

($2.4 billion after tax) increase in net unrealized gains on our 
investment securities portfolio resulting from a decrease in long­
term interest rates. See Note 5 (Investment Securities) to 
Financial Statements in this Report for additional information. 

Guarantees and Certain Contingent 
Arrangements 
Guarantees are contracts that contingently require us to make 
payments to a guaranteed party based on an event or a change in 
an underlying asset, liability, rate or index. Guarantees are 
generally in the form of standby letters of credit, securities 
lending and other indemnifications, written put options, 
recourse obligations for loans and mortgages sold, and other 
types of arrangements. 

For more information on guarantees and certain contingent 

arrangements, see Note 14 (Guarantees, Pledged Assets and 
Collateral) to Financial Statements in this Report. 

Derivatives 
We primarily use derivatives to manage exposure to market risk, 
including interest rate risk, credit risk and foreign currency risk, 
and to assist customers with their risk management objectives. 
Derivatives are recorded on the balance sheet at fair value and 
volumes can be measured in terms of the notional amount, 
which is generally not exchanged, but is used only as the basis on 
which interest and other payments are determined. The notional 
amount is not recorded on the balance sheet and is not, when 
viewed in isolation, a meaningful measure of the risk profile of 
the instruments. 

For more information on derivatives, see Note 16 

(Derivatives) to Financial Statements in this Report. 

Contractual Cash Obligations 
In addition to the contractual commitments and arrangements 
previously described, which, depending on the nature of the 
obligation, may or may not require use of our resources, we enter 
into other contractual obligations that may require future cash 
payments in the ordinary course of business, including debt 
issuances for the funding of operations and leases for premises 
and equipment. 

 
Table 15 summarizes these contractual obligations as of 
December 31, 2014, excluding the projected cash payments for 
obligations for short-term borrowing arrangements and pension 
and postretirement benefit plans. More information on those 

obligations is in Note 12 (Short-Term Borrowings) and Note 20 
(Employee Benefits and Other Expenses) to Financial 
Statements in this Report. 

Table 15:  Contractual Cash Obligations 

(in millions) 

Contractual payments by period: 

Deposits (1) 

Long-term debt (2) 

Interest (3) 

Operating leases 

Unrecognized tax obligations 

Commitments to purchase debt 
and equity securities (4) 

Purchase and other obligations (5) 

Note(s) to 
Financial 
Statements 

Less than 
1 year 

1-3 
years 

3-5 
years 

11  $  103,409 

7, 13 

16,606 

7 

21 

2,455 

1,148 

50 

1,300 

493 

13,275 

50,790 

3,568 

1,937 

— 

2 

461 

4,411 

52,219 

2,394 

1,449 

— 

— 

83 

More 
than 
5 years 

3,785 

64,328 

10,063 

2,521 

— 

— 

10 

Indeterminate 
maturity 

Total 

1,043,430 

1,168,310 

— 

— 

— 

2,932 

— 

— 

183,943 

18,480 

7,055 

2,982 

1,302 

1,047 

Total contractual obligations	 

$  125,461 

70,033 

60,556 

80,707 

1,046,362 

1,383,119 

(1) 	
Includes interest-bearing and noninterest-bearing checking, and market rate and other savings accounts. 
(2) 	 Balances are presented net of unamortized debt discounts and premiums and purchase accounting adjustments. 
(3) 	 Represents the future interest obligations related to interest-bearing time deposits and long-term debt in the normal course of business including a net reduction of 

(4) 	

$27 billion related to hedges used to manage interest rate risk. These interest obligations assume no early debt redemption. We estimated variable interest rate payments 
using December 31, 2014, rates, which we held constant until maturity. We have excluded interest related to structured notes where our payment obligation is contingent 
on the performance of certain benchmarks. 
Includes unfunded commitments to purchase debt and equity investments, excluding trade date payables, of $1.1 billion and $197 million, respectively. Our unfunded 
equity commitments include certain investments subject to the Volcker Rule, which we expect to divest in the near future. For additional information regarding the Volcker 
Rule, see the "Regulatory Reform" section in this Report. We have presented our contractual obligations on equity investments above in the maturing in less than one year 
category as there are no specified contribution dates in the agreements. These obligations may be requested at any time by the investment manager. 

(5) 	 Represents agreements to purchase goods or services. 

We are subject to the income tax laws of the U.S., its states 

and municipalities, and those of the foreign jurisdictions in 
which we operate. We have various unrecognized tax obligations 
related to these operations that may require future cash tax 
payments to various taxing authorities. Because of their 
uncertain nature, the expected timing and amounts of these 
payments generally are not reasonably estimable or 
determinable. We attempt to estimate the amount payable in the 
next 12 months based on the status of our tax examinations and 
settlement discussions. See Note 21 (Income Taxes) to Financial 
Statements in this Report for more information. 

Transactions with Related Parties 
The Related Party Disclosures topic of the Accounting Standards 
Codification (ASC) requires disclosure of material related party 
transactions, other than compensation arrangements, expense 
allowances and other similar items in the ordinary course of 
business. We had no related party transactions required to be 
reported for the years ended December 31, 2014, 2013 and 2012. 

53 

Risk Management 

Financial institutions must manage a variety of business risks 
that can significantly affect their financial performance. Among 
the key risks that we must manage are operational risks, credit 
risks, and asset/liability management risks, which include 
interest rate, market, and liquidity and funding risks. Our risk 
culture is strongly rooted in our Vision and Values, and in 
order to succeed in our mission of satisfying all our customers’ 
financial needs and helping them succeed financially, our 
business practices and operating model must support prudent 
risk management practices. 

Risk Management Framework and Culture 
The key elements of our risk management framework and 
culture include the following: 
• 	 We strongly believe in managing risk as close to 

the source as possible.  We manage risk through three 
lines of defense, and the first line of defense is our team 
members in our lines of business who are responsible for 
identifying, assessing, monitoring, managing, mitigating, 
and owning the risks in their businesses. All of our team 
members have accountability for risk management. 
• 	 We recognize the importance of strong oversight. 

Our Corporate Risk group, led by our Chief Risk Officer 
who reports to the Board’s Risk Committee, as well as 
other corporate functions such as the Law Department, 
Corporate Controllers, and the Human Resources 
Department serve as the second line of defense and 
provide company-wide leadership, oversight, an enterprise 
view, and appropriate challenge to help ensure effective 
and consistent understanding and management of all risks 
by our lines of business. Wells Fargo Audit Services, led by 
our Chief Auditor who reports to the Board’s Audit and 
Examination Committee, serves as the third line of defense 
and through its audit, assurance, and advisory work 
evaluates and helps improve the effectiveness of the 
governance, risk management, and control processes 
across the enterprise. 

• 	 We have a significant bias for conservatism.  We 
strive to maintain a conservative financial position 
measured by satisfactory asset quality, capital levels, 
funding sources, and diversity of revenues. Our risk is 
distributed by geography, product type, industry segment, 
and asset class, and while we want to grow the Company, 
we will attempt to do so in a way that supports our long­
term goals and does not compromise our ability to manage 
risk. 

• 	 We have a long-term customer focus.  Our focus is 
on knowing our customers and meeting our customers’ 
long-term financial needs by offering products and value-
added services that are appropriate for their needs and 
circumstances. In addition, our team members are 
committed to operational excellence, and we recognize 
that our infrastructure, systems, processes, and 
compliance programs must support the financial success 
of our customers through a superior customer service 
experience. 

• 	 We must understand and follow our risk appetite. 

Our risk management framework is based on 
understanding and following our overall enterprise 
statement of risk appetite, which describes the nature and 
level of risks that we are willing to take to achieve our 
strategic and business objectives. This statement provides 

54 

the philosophical underpinnings that guide business and 
risk leaders as they manage risk on a day-to-day basis. Our 
CEO and Operating Committee, which consists of our 
Chief Risk Officer and other senior executives, develop our 
enterprise statement of risk appetite in the context of our 
risk management framework and culture described above. 
The Board approves our statement of risk appetite 
annually, and the Board’s Risk Committee reviews and 
approves any proposed changes to the statement to help 
ensure that it remains consistent with our risk profile. 

As part of our review of our risk appetite, we maintain 

metrics along with associated objectives to measure and 
monitor the amount of risk that the Company is prepared to 
take. Actual results of these metrics are reported to the 
Enterprise Risk Management Committee on a quarterly basis 
as well as to the Risk Committee of the Board. Our operating 
segments also have business-specific risk appetite statements 
based on the enterprise statement of risk appetite. The metrics 
included in the operating segment statements are harmonized 
with the enterprise level metrics to ensure consistency where 
appropriate. Business lines also maintain metrics and 
qualitative statements that are unique to their line of business. 
This allows for monitoring of risk and definition of risk 
appetite deeper within the organization. 

Our risk culture seeks to promote proactive risk 

management and puts the customer first by implementing an 
ongoing program of training, performance management, and 
regular communication. Our risk culture also depends on the 
“tone at the top” set by our Board, CEO, and Operating 
Committee members. The Board and the Operating Committee 
are the starting point for establishing and reinforcing our risk 
culture and have overall and ultimate responsibility to provide 
oversight for the three lines of defense and the risks we take. 
The Board and the Operating Committee carry out their 
oversight through governance committees with specific risk 
management responsibilities described below. 

Board Oversight of Risk 
The Board allocates its oversight responsibilities across its 
seven standing committees, all of which report to the full 
Board. Each Board committee has defined authorities and 
responsibilities for considering a specific set of risk issues, as 
outlined in each of their charters and as summarized on the 
following chart, and works closely with management to 
understand and oversee the Company’s key risk exposures. 
Allocating risk responsibilities among each Board level 
committee increases the overall amount of attention devoted to 
risk management. The Risk Committee serves as a focal point 
for enterprise-wide risk issues, overseeing all key risks facing 
the Company, and supports and assists the other six Board 
level committees as they consider their specific risk issues. To 
ensure that the Risk Committee does not duplicate the risk 
oversight efforts of other Board committees, the Risk 
Committee includes the Chairs of each of the Board’s other 
standing committees to provide a comprehensive perspective 
on risk across the Company and across all individual risk types. 
In addition to providing a forum for risk issues at the Board 
level, the Risk Committee plays an active role in approving and 
overseeing the Company’s enterprise-wide risk management 
framework established by management to manage risk, and the 
functional framework and oversight policies established by 

management for each key risk type. The Risk Committee also 
reviews and approves the enterprise statement of risk appetite 
and the enterprise-wide limit structure, and actively monitors 
the risk profile relative to the approved risk appetite. 

Board of Directors 
Annually approves overall enterprise risk appetite statement 

Board Committees 

Risk Committee 
Oversight includes: 
•  Enterprise-wide risk 

management 
framework, which 
outlines the policies, 
processes, and 
governance 
structures used to 
execute the 
Company’s risk 
management 
program 
•  Functional 

framework and 
oversight policies, 
which outline roles 
and responsibilities 
for managing key 
risk types 

•  Corporate Risk 

function, including 
performance of the 
Chief Risk Officer 

•  Aggregate 

enterprise-wide risk 
profile and 
alignment of risk 
profile with 
Company strategy, 
goals, objectives, 
and risk appetite 

•  Risk appetite 

statement, including 
changes in risk 
appetite, and 
adherence to risk 
limits 

•  Risks associated 

with acquisitions and 
significant new 
business or strategic 
initiatives 

•  Liquidity and funding 
risks, emerging risk, 
strategic risk, and 
cross-functional risk 

Audit & 
Examination 
Committee 
Oversight includes: 
•  Internal controls 
over financial 
reporting 

•  External auditor 
performance 
•  Internal audit 

function, including 
performance of 
the Chief Auditor 
•  Operational risk 

(including 
technology), 
compliance with 
legal and 
regulatory 
requirements, and 
financial crimes 
(BSA/AML) risk 
•  Ethics, business 
conduct, and 
conflicts of interest 
program 

Credit Committee 
Oversight includes: 
•  Credit risk, 

including high risk 
portfolios 
•  Allowance for 
credit losses, 
including 
governance and 
methodology 
•  Adherence to 

enterprise credit 
risk appetite 
metrics and 
concentration 
limits 

•  Compliance with 

credit risk 
framework, policies 
and underwriting 
standards 
•  Credit stress 

testing activities 
•  Risk Asset Review 

organization, 
resources, and 
examinations of 
credit portfolios, 
processes, and 
practices 

Finance Committee 
Oversight includes: 
•  Interest rate risk, 
including the MSR 

•  Market risk, 

including trading 
and derivative 
activities, and 
counterparty risks 

•  Investment risk, 
including fixed-
income, and equity 
portfolios 

•  Capital adequacy 
assessment and 
planning, and stress 
testing activities 

•  Annual financial plan 

Human Resources 
Committee 
Oversight includes: 
•  Compensation risk 

management 

•  Talent management 

and succession 
planning 

Corporate 
Responsibility 
Committee 
Oversight includes: 
•  Fair and 

responsible 
mortgage and 
other consumer 
lending 
reputational risks 

•  Reputation, 

including with 
customers, as well 
as customer 
service and 
complaint matters 

•  Social 

responsibility 
risks, including 
political and 
environmental 
risks 

Governance & 
Nominating 
Committee 
Oversight includes: 
•  Corporate governance 

compliance 

•  Board and committee 

performance 

55 

The International Oversight Committee provides broad 
oversight of the Company’s foreign risk exposure to ensure it is 
consistent with the overall risk appetite of the Company. The 
Legal Entity Governance Committee provides executive 
leadership and oversight of the legal entity lifecycle framework 
and related corporate policies. 

While the Enterprise Risk Management Committee and 

the committees that report to it serve as the focal point for the 
management of enterprise-wide risk issues, the management of 
specific risk types is supported by additional management-level 
governance committees. These committees include the SOX 
Disclosure Committee, the Regulatory Reporting Oversight 
Committee, the Capital Reporting Sub-committee, which all 
report to the Board’s Audit & Examination Committee; the 
Stress Testing Committee, the Corporate Asset and Liability 
Committee, the Economic Scenario Approval Committee, 
which all report to the Board’s Finance Committee; the 
Allowance for Credit Losses Approval Committee, which 
reports to the Board’s Credit Committee; and the Incentive 
Compensation Committee and the Employee Benefit Review 
Committee, which both report to the Board’s Human 
Resources Committee. 

These committees help management facilitate enterprise-

wide understanding and monitoring of risks and challenges 
faced by the Company. Management’s corporate risk 
organization, which is part of the second line of defense, is 
headed by the Company’s Chief Risk Officer who, among other 
things, provides oversight, opines on the performance and 
strategy of all risks taken by the businesses, and provides 
credible challenge to risks incurred. The Chief Risk Officer, as 
well as the Chief Enterprise, Credit, Market, Compliance, 
Operational, Information Security and Financial Crimes Risk 
Officers as his or her direct reports, work closely with the 
Board’s committees and frequently provide reports and 
updates to the committees and the committee chairs on risk 
issues during and outside of regular committee meetings, as 
appropriate. The full Board receives reports at each of its 
meetings from the committee chairs about committee 
activities, including risk oversight matters, and receives a 
quarterly report from the Enterprise Risk Management 
Committee regarding current or emerging risk issues. 

Risk Management (continued) 

Management Oversight of Risk 
In addition to the Board level committees that consider risk 
issues, the Company has established several management-level 
governance committees (governance committees) to support 
Wells Fargo leaders in carrying out their responsibilities to 
manage risk on a daily basis. Each governance committee has a 
defined set of authorities and responsibilities specific to a 
single risk type or set of risk types. Accordingly, risk 
governance committees are responsible for making decisions 
on risk issues in line with each committee’s authorities, or 
escalating issues up the committee structure for further 
consideration. 

The Enterprise Risk Management Committee, chaired by 
the Wells Fargo Chief Risk Officer, oversees the management 
of all types of risk across the Company. The Enterprise Risk 
Management Committee reports into and escalates matters 
directly to the Board’s Risk Committee, and as such serves as 
the focal point for risk governance and monitoring at the 
management level. The Enterprise Risk Management 
Committee is responsible for monitoring and evaluating the 
Company’s risk profile relative to its risk appetite across risk 
types, businesses, and activities; providing active oversight of 
risk mitigation and the adequacy of risk management 
resources, skills, and capabilities across the enterprise; 
reporting periodically to senior management and the Board on 
the most significant current and emerging risks, risk 
management issues, initiatives, and concerns; and addressing 
key risk issues which are escalated to it by its members or its 
reporting committees. 

A number of governance committees that are responsible 

for issues specific to an individual risk type report into the 
Enterprise Risk Management Committee, including the Market 
Risk Committee, the Corporate Model Risk Committee, the 
Counterparty Credit Risk Committee, the Operational Risk 
Management Committee, the Regulatory Compliance Risk 
Management Committee, the BSA/AML (Financial Crimes) 
Risk Committee, the International Oversight Committee, and 
the Legal Entity Governance Committee. Certain of these 
governance committees have dual escalation and/or 
informational reporting paths to the Board level committee 
primarily responsible for the oversight of the specific risk type. 
The Market Risk Committee is responsible for addressing 
key market risk management issues related to the Company’s 
trading, hedging, market-making, and investment activities. 
The Corporate Model Risk Committee assists in evaluating and 
managing the Company’s exposure to model risk and conducts 
oversight of the model risk management processes. The 
Counterparty Credit Risk Committee provides broad oversight 
of Wells Fargo’s counterparty risk-taking activities and issuer 
concentration risk. The Operational Risk Management 
Committee’s primary responsibility is to understand 
operational risk issues and concerns and work with 
management across the Company to ensure risks are managed 
effectively. The mandates of the Regulatory Compliance Risk 
Management Committee and the BSA/AML (Financial Crimes) 
Risk Committee are to provide forums through which material 
regulatory compliance and BSA/AML risks of the Company, 
respectively, are appropriately identified, communicated, 
escalated, and managed within the Company’s corresponding 
risk management frameworks. 

56 

At the management level, the Operational Risk 
Management Committee oversees operational risk 
management across the Company and informs and advises the 
Chief Operational Risk Officer on matters that affect the 
Company's operational risk profile. 

Information security is a significant operational risk for 
financial institutions such as Wells Fargo, and includes the risk 
of losses resulting from cyber attacks. Wells Fargo and other 
financial institutions continue to be the target of various 
evolving and adaptive cyber attacks, including malware and 
denial-of-service, as part of an effort to disrupt the operations 
of financial institutions, potentially test their cybersecurity 
capabilities, or obtain confidential, proprietary or other 
information. Wells Fargo has not experienced any material 
losses relating to these or other cyber attacks. Addressing 
cybersecurity risks is a priority for Wells Fargo, and we 
continue to develop and enhance our controls, processes and 
systems in order to protect our networks, computers, software 
and data from attack, damage or unauthorized access. We are 
also proactively involved in industry cybersecurity efforts and 
working with other parties, including our third-party service 
providers and governmental agencies, to continue to enhance 
defenses and improve resiliency to cybersecurity threats. See 
the “Risk Factors” section in this Report for additional 
information regarding the risks associated with a failure or 
breach of our operational or security systems or infrastructure, 
including as a result of cyber attacks. 

Operational Risk Management 
Operational risk is the risk of loss resulting from inadequate or 
failed internal controls and processes, people and systems, or 
resulting from external events. These losses may be caused by 
events such as fraud, breaches of customer privacy, business 
disruptions, inappropriate employee behavior, vendors that do 
not perform their responsibilities and regulatory fines and 
penalties. 

To address these risks, Wells Fargo maintains an 
operational risk management framework that includes the 
following objectives: 
• 	

Provide a structured approach for identifying, measuring, 
managing, reporting, and monitoring operational risks 
across all areas of Wells Fargo; 

• 	 Understand operational risk across the Company by 

• 	
• 	

• 	

establishing and maintaining an effective operational risk 
management program; 
Adequately control operational risk-related losses; 
Establish and hold an appropriate level of capital for such 
losses in accordance with regulatory guidance; and 
Support the Board as it carries out its oversight duties and 
responsibilities relating to management’s establishment of 
an effective operational risk management program. 

Wells Fargo’s operational risk management program seeks 

to accomplish these objectives by managing operational risk 
across the Company in a comprehensive, interconnected, and 
consistent manner, in line with the enterprise statement of risk 
appetite and relevant regulatory requirements. 

The Audit & Examination Committee of the Board (A&E 

Committee) has primary responsibility for oversight of 
operational risk. In this capacity it reviews and approves the 
operational risk management framework and significant 
supporting risk policies and programs, including the 
Company’s business continuity, information security, and third 
party risk management policies and programs. The A&E 
Committee periodically reviews updates from management on 
the state of operational risk and the general condition of 
operational risk management in the Company. 

57 

Credit Risk Management 
We define credit risk as the risk of loss associated with a 
borrower or counterparty default (failure to meet obligations in 
accordance with agreed upon terms). Credit risk exists with 
many of our assets and exposures such as debt security holdings, 
certain derivatives, and loans. The following discussion focuses 
on our loan portfolios, which represent the largest component of 
assets on our balance sheet for which we have credit risk. 
Table 16 presents our total loans outstanding by portfolio 
segment and class of financing receivable. 

Table 16:  Total Loans Outstanding by Portfolio Segment and 
Class of Financing Receivable 

(in millions) 

Commercial: 

Dec 31, 

Dec 31, 

2014 

2013 

Commercial and industrial 

$  271,795 

Real estate mortgage 

Real estate construction 

Lease financing 

111,996 

18,728 

12,307 

• 	

235,358 

112,427 

16,934 

12,371 

Total commercial 

414,826 

377,090 

Credit Quality Overview  Credit quality continued to improve 
during 2014 due in part to improving economic conditions, in 
particular the housing market, as well as our proactive credit risk 
management activities. The improvement occurred for both 
commercial and consumer portfolios as evidenced by their credit 
metrics: 
• 	 Nonaccrual loans decreased to $2.2 billion and $10.6 billion 
in our commercial and consumer portfolios, respectively, at 
December 31, 2014, from $3.5 billion and $12.2 billion at 
December 31, 2013. Nonaccrual loans represented 1.49% of 
total loans at December 31, 2014, compared with 1.91% at 
December 31, 2013. 

• 	 Net charge-offs as a percentage of average total loans 

improved to 0.35% in 2014 compared with 0.56% a year ago 
and were 0.01% and 0.65% in our commercial and 
consumer portfolios, respectively, compared with 0.06% 
and 0.98% in 2013. 
Loans that are not government insured/guaranteed and 
90 days or more past due and still accruing decreased to 
$47 million and $873 million in our commercial and 
consumer portfolios, respectively, at December 31, 2014, 
from $143 million and $902 million at December 31, 2013. 

Consumer: 

Real estate 1-4 family first mortgage 

265,386 

258,507 

Real estate 1-4 family junior lien 

mortgage 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer 

Total loans 

59,717 

31,119 

55,740 

35,763 

65,950 

26,882 

50,808 

43,049 

447,725 

445,196 

$  862,551 

822,286 

We manage our credit risk by establishing what we believe 
are sound credit policies for underwriting new business, while 
monitoring and reviewing the performance of our existing loan 
portfolios. We employ various credit risk management and 
monitoring activities to mitigate risks associated with multiple 
risk factors affecting loans we hold, could acquire or originate 
including: 
• 	
• 	
• 	
• 	
• 	
• 	 Merger and acquisition activities 
• 	 Reputation risk 

Loan concentrations and related credit quality 
Counterparty credit risk 
Economic and market conditions 
Legislative or regulatory mandates 
Changes in interest rates 

Our credit risk management oversight process is governed 

centrally, but provides for decentralized management and 
accountability by our lines of business. Our overall credit process 
includes comprehensive credit policies, disciplined credit 
underwriting, frequent and detailed risk measurement and 
modeling, extensive credit training programs, and a continual 
loan review and audit process. 

A key to our credit risk management is adherence to a well-

controlled underwriting process, which we believe is appropriate 
for the needs of our customers as well as investors who purchase 
the loans or securities collateralized by the loans. 

In addition to credit metric improvements, we continued to 

see improvement in various economic indicators such as home 
prices that influenced our evaluation of the allowance and 
provision for credit losses. Accordingly: 
• 	 Our provision for credit losses decreased to $1.4 billion in 

• 	

2014 from $2.3 billion in 2013. 
The allowance for credit losses decreased to $13.2 billion or 
1.53% of total loans, at December 31, 2014 from 
$15.0 billion or 1.82% of total loans, at December 31, 2013. 

Additional information on our loan portfolios and our credit 

quality trends follows. 

Non-Strategic and Liquidating Loan Portfolios  We 
continually evaluate and, when appropriate, modify our credit 
policies to address appropriate levels of risk. We may designate 
certain portfolios and loan products as non-strategic or 
liquidating after which we cease their continued origination and 
actively work to limit losses and reduce our exposures. 

Table 17 identifies our non-strategic and liquidating loan 
portfolios. They consist primarily of the Pick-a-Pay mortgage 
portfolio and PCI loans acquired from Wachovia, certain 
portfolios from legacy Wells Fargo Home Equity and 
Wells Fargo Financial, and our education finance government 
guaranteed loan portfolio. We transferred the government 
guaranteed student loan portfolio to loans held for sale at the 
end of second quarter 2014, and substantially all of the portfolio 
was sold as of December 31, 2014. The total balance of our non­
strategic and liquidating loan portfolios has decreased 68% since 
the merger with Wachovia at December 31, 2008, and decreased 
25% from the end of 2013. 

Additional information regarding the liquidating PCI and 
Pick-a-Pay loan portfolios is provided in the discussion of loan 
portfolios that follows. 

58 

 
  
 
 
Table 17:  Non-Strategic and Liquidating Loan Portfolios 

(in millions) 

Commercial:
 

Legacy Wachovia commercial and industrial and commercial real estate PCI loans (1) 

Total commercial 

Consumer: 

Pick-a-Pay mortgage (1)(2) 

Legacy Wells Fargo Financial debt consolidation 

Liquidating home equity 

Legacy Wachovia other PCI loans (1) 

Legacy Wells Fargo Financial indirect auto 

Education Finance - government insured (3) 

Total consumer 

Total non-strategic and liquidating loan portfolios 

Outstanding balance 

Dec 31, 

Dec 31, 

Dec 31, 

2014 

2013 

2008 

$ 

1,125 

1,125 

45,002 

11,417 

2,910 

300 

34 

— 

2,013 

2,013 

50,971 

12,893 

3,695 

375 

207 

10,712 

18,704
 

18,704 

95,315 

25,299 

10,309 

2,478 

18,221 

20,465 

59,663 

78,853 

172,087 

$  60,788 

80,866 

190,791 

(1)  Net of purchase accounting adjustments related to PCI loans. 
(2) 
(3)  The government guaranteed student loan portfolio was transferred to held for sale during 2014, and substantially all of the portfolio was sold as of December 31, 2014. 

Includes PCI loans of $21.5 billion, $23.8 billion and $37.6 billion at December 31, 2014, 2013 and 2008, respectively. 

PURCHASED CREDIT-IMPAIRED (PCI) LOANS  Loans 
acquired with evidence of credit deterioration since their 
origination and where it is probable that we will not collect all 
contractually required principal and interest payments are PCI 
loans. Substantially all of our PCI loans were acquired in the 
Wachovia acquisition on December 31, 2008. PCI loans are 
recorded at fair value at the date of acquisition, and the 
historical allowance for credit losses related to these loans is not 
carried over. The carrying value of PCI loans totaled 
$23.3 billion at December 31, 2014, down from $26.7 billion and 
$58.8 billion at December 31, 2013 and 2008, respectively. Such 
loans are considered to be accruing due to the existence of the 
accretable yield and not based on consideration given to 
contractual interest payments. The accretable yield at 
December 31, 2014, was $17.8 billion. 

A nonaccretable difference is established for PCI loans to 

absorb losses expected on those loans at the date of acquisition. 
Amounts absorbed by the nonaccretable difference do not affect 
the income statement or the allowance for credit losses. 

Substantially all commercial and industrial and commercial 
real estate (CRE) PCI loans are accounted for as individual loans. 
Conversely, Pick-a-Pay and other consumer PCI loans have been 
aggregated into pools based on common risk characteristics. 
Each pool is accounted for as a single asset with a single 
composite interest rate and an aggregate expectation of cash 
flows. 

Resolutions of loans may include sales to third parties, 

receipt of payments in settlement with the borrower, or 
foreclosure of the collateral. Our policy is to remove an 
individual PCI loan from a pool based on comparing the amount 
received from its resolution with its contractual amount. Any 
difference between these amounts is absorbed by the 
nonaccretable difference. This removal method assumes that the 
amount received from resolution approximates pool 
performance expectations. The accretable yield percentage is 
unaffected by the resolution and any changes in the effective 
yield for the remaining loans in the pool are addressed by our 
quarterly cash flow evaluation process for each pool. For loans 
that are resolved by payment in full, there is no release of the 
nonaccretable difference for the pool because there is no 
difference between the amount received at resolution and the 
contractual amount of the loan. Modified PCI loans are not 
removed from a pool even if those loans would otherwise be 
deemed TDRs. Modified PCI loans that are accounted for 
individually are TDRs, and removed from PCI accounting, if 
there has been a concession granted in excess of the original 
nonaccretable difference. We include these TDRs in our 
impaired loans. 

During 2014, we recognized as income $61 million released 

from the nonaccretable difference related to commercial PCI 
loans due to payoffs and other resolutions. We also transferred 
$2.2 billion from the nonaccretable difference to the accretable 
yield for PCI loans with improving credit-related cash flows and 
recognized $31 million for recoveries of previous write-downs. 
Our cash flows expected to be collected have been favorably 
affected by lower than expected defaults and losses as a result of 
observed economic strengthening, particularly in housing prices, 
and by our loan modification efforts. Table 18 provides an 
analysis of changes in the nonaccretable difference. 

59 

 
 
Risk Management - Credit Risk Management (continued) 

Table 18:  Changes in Nonaccretable Difference for PCI Loans 

(in millions) 

Balance, December 31, 2008 

Addition of nonaccretable difference due to acquisitions 

Release of nonaccretable difference due to: 

Loans resolved by settlement with borrower (1) 

Loans resolved by sales to third parties (2) 

Commercial 

Pick-a-Pay 

Other 
consumer 

Total 

$ 

10,410 

26,485 

4,069 

40,964 

195 

(1,426) 

(303) 

— 

— 

— 

— 

— 

(85) 

(792) 

195 

(1,426) 

(388) 

(5,354) 

Reclassification to accretable yield for loans with improving credit-related cash flows (3) 

(1,531) 

(3,031) 

Use of nonaccretable difference due to: 

Losses from loan resolutions and write-downs (4) 

(6,923) 

(17,222) 

(2,882) 

(27,027) 

Balance, December 31, 2012	 

Addition of nonaccretable difference due to acquisitions	 

Release of nonaccretable difference due to: 

Loans resolved by settlement with borrower (1) 

Loans resolved by sales to third parties (2) 

Reclassification to accretable yield for loans with improving credit-related cash flows (3) 

Use of nonaccretable difference due to: 

Losses from loan resolutions and write-downs (4) 

Balance, December 31, 2013 

Addition of nonaccretable difference due to acquisitions 

Release of nonaccretable difference due to: 

Loans resolved by settlement with borrower (1) 

Loans resolved by sales to third parties (2) 

422 

18 

(86) 

(5) 

(74) 

(10) 

265 

13 

(33) 

(28) 

6,232 

— 

— 

— 

(866) 

(662) 

4,704 

— 

— 

— 

310 

— 

— 

— 

(31) 

(79) 

200 

— 

— 

— 

6,964 

18 

(86) 

(5) 

(971) 

(751) 

5,169 

13 

(33) 

(28) 

Reclassification to accretable yield for loans with improving credit-related cash 

flows (3) 

Use of nonaccretable difference due to: 

(129) 

(2,094) 

(20) 

(2,243) 

Net recoveries (losses) from loan resolutions and write-downs (4) 

Balance, December 31, 2014	 

(15) 

73 

29 

2,639 

$ 

17 

197 

31 

2,909 

(1) 	 Release of the nonaccretable difference for settlement with borrower, on individually accounted PCI loans, increases interest income in the period of settlement. Pick-a-Pay 
and Other consumer PCI loans do not reflect nonaccretable difference releases for settlements with borrowers due to pool accounting for those loans, which assumes that 
the amount received approximates the pool performance expectations. 

(2) 	 Release of the nonaccretable difference as a result of sales to third parties increases noninterest income in the period of the sale. 
(3) 	 Reclassification of nonaccretable difference to accretable yield will result in increased interest income as a prospective yield adjustment over the remaining life of the loan 

or pool of loans. 

(4) 	 Write-downs to net realizable value of PCI loans are absorbed by the nonaccretable difference when severe delinquency (normally 180 days) or other indications of severe 
borrower financial stress exist that indicate there will be a loss of contractually due amounts upon final resolution of the loan. Also includes foreign exchange adjustments 
related to underlying principal for which the nonaccretable difference was established. 

Since December 31, 2008, we have released $10.5 billion in 
nonaccretable difference, including $8.6 billion transferred from 
the nonaccretable difference to the accretable yield and 
$1.9 billion released to income through loan resolutions. Also, 
we have provided $1.7 billion for losses on certain PCI loans or 
pools of PCI loans that have had credit-related decreases to cash 
flows expected to be collected. The net result is an $8.8 billion 
reduction from December 31, 2008, through December 31, 2014, 
in our initial projected losses of $41.0 billion on all PCI loans. 

At December 31, 2014, the allowance for credit losses on 
certain PCI loans was $11 million. The allowance is to absorb 
credit-related decreases in cash flows expected to be collected 
and primarily relates to individual PCI commercial loans. Table 
19 analyzes the actual and projected loss results on PCI loans 
since acquisition through December 31, 2014. 

For additional information on PCI loans, see Note 1 
(Summary of Significant Accounting Policies – Loans) and 
Note 6 (Loans and Allowance for Credit Losses) to Financial 
Statements in this Report. 

60 

Table 19:  Actual and Projected Loss Results on PCI Loans Since Acquisition of Wachovia 

(in millions) 

Release of nonaccretable difference due to: 

Loans resolved by settlement with borrower (1) 

Loans resolved by sales to third parties (2) 

Reclassification to accretable yield for loans with improving credit-related cash flows (3) 

Total releases of nonaccretable difference due to better than expected losses 

Provision for losses due to credit deterioration (4) 

Commercial 

Pick-a-Pay 

Other 
consumer 

Total 

$ 

1,545 

336 

1,734 

3,615 

(1,629) 

— 

— 

5,991 

5,991 

— 

— 

85 

843 

928 

1,545 

421 

8,568 

10,534 

(104) 

(1,733) 

Actual and projected losses on PCI loans less than originally expected 

$ 

1,986 

5,991 

824 

8,801 

(1) 	 Release of the nonaccretable difference for settlement with borrower, on individually accounted PCI loans, increases interest income in the period of settlement. Pick-a-Pay 
and Other consumer PCI loans do not reflect nonaccretable difference releases for settlements with borrowers due to pool accounting for those loans, which assumes that 
the amount received approximates the pool performance expectations. 

(2) 	 Release of the nonaccretable difference as a result of sales to third parties increases noninterest income in the period of the sale. 
(3) 	 Reclassification of nonaccretable difference to accretable yield will result in increased interest income as a prospective yield adjustment over the remaining life of the loan 

or pool of loans. 

(4) 	 Provision for additional losses is recorded as a charge to income when it is estimated that the cash flows expected to be collected for a PCI loan or pool of loans may not 

support full realization of the carrying value. 

Significant Loan Portfolio Reviews  Measuring and 
monitoring our credit risk is an ongoing process that tracks 
delinquencies, collateral values, FICO scores, economic trends 
by geographic areas, loan-level risk grading for certain portfolios 
(typically commercial) and other indications of credit risk. Our 
credit risk monitoring process is designed to enable early 
identification of developing risk and to support our 
determination of an appropriate allowance for credit losses. The 
following discussion provides additional characteristics and 
analysis of our significant portfolios. See Note 6 (Loans and 
Allowance for Credit Losses) to Financial Statements in this 
Report for more analysis and credit metric information for each 
of the following portfolios. 

COMMERCIAL AND INDUSTRIAL LOANS AND LEASE 
FINANCING  For purposes of portfolio risk management, we 
aggregate commercial and industrial loans and lease financing 
according to market segmentation and standard industry 
codes. We generally subject commercial and industrial loans and 
lease financing to individual risk assessment using our internal 
borrower and collateral quality ratings. Our ratings are aligned 
to regulatory definitions of pass and criticized categories with 
criticized divided between special mention, substandard, 
doubtful and loss categories. 

The commercial and industrial loans and lease financing 

portfolio totaled $284.1 billion or 33% of total loans at 
December 31, 2014. The net charge-off rate for this portfolio was 
0.10% in 2014 compared with 0.15% in 2013. At December 31, 
2014, 0.20% of this portfolio was nonaccruing, compared with 
0.32% at December 31, 2013. In addition, $16.7 billion of this 
portfolio was rated as criticized in accordance with regulatory 
guidance at December 31, 2014, compared with $17.5 billion at 
December 31, 2013. 

A majority of our commercial and industrial loans and lease 

financing portfolio is secured by short-term assets, such as 
accounts receivable, inventory and securities, as well as long-
lived assets, such as equipment and other business assets. 
Generally, the collateral securing this portfolio represents a 
secondary source of repayment. 

Table 20 provides a breakout of commercial and industrial 
loans and lease financing by industry, and includes $45.0 billion 
of foreign loans at December 31, 2014, that were reported in a 
separate foreign loan class in prior periods. Foreign loans totaled 
$14.9 billion within the investors category, $18.1 billion within 
the financial institutions category and $1.3 billion within the oil 
and gas category. 

The investors category includes loans to special purpose 

vehicles (SPVs) formed by sponsoring entities to invest in 
financial assets backed predominantly by commercial and 
residential real estate or corporate cash flow, and are repaid 
from the asset cash flows or the sale of assets by the SPV. We 
limit loan amounts to a percentage of the value of the underlying 
assets, as determined by us, based primarily on analysis of 
underlying credit risk and other factors such as asset duration 
and ongoing performance. 

The $18.1 billion of foreign loans in the financial institutions 

category were primarily originated by our Global Financial 
Institutions (GFI) business. GFI has relationships with over 
1,500 financial institutions, many of which are headquartered 
outside the U.S., and for whom we provide a variety of 
relationship focused products and services, including loans 
supporting short-term trade finance and working capital needs. 
Slightly more than half of our oil and gas loans were to 
businesses in the exploration and production (E&P) sector. 
Nearly all of these E&P loans are secured by oil and/or gas 
reserves and have underlying borrowing base arrangements 
which include regular (typically semi-annual) 
“redeterminations” that consider refinements to borrowing 
structure and prices used to determine borrowing limits. The 
remainder of the oil and gas loans were to midstream and 
services and equipment companies. 

61 

 
 
 
 
Risk Management - Credit Risk Management (continued) 

Our ability to seek performance under a guarantee is 

directly related to the guarantor’s creditworthiness, capacity and 
willingness to perform, which is evaluated on an annual basis, or 
more frequently as warranted. Our evaluation is based on the 
most current financial information available and is focused on 
various key financial metrics, including net worth, leverage, and 
current and future liquidity. We consider the guarantor’s 
reputation, creditworthiness, and willingness to work with us 
based on our analysis as well as other lenders’ experience with 
the guarantor. Our assessment of the guarantor’s credit strength 
is reflected in our loan risk ratings for such loans. The loan risk 
rating and accruing status are important factors in our allowance 
methodology. 

In considering the accrual status of the loan, we evaluate the 
collateral and future cash flows as well as the anticipated support 
of any repayment guarantor. In many cases the strength of the 
guarantor provides sufficient assurance that full repayment of 
the loan is expected. When full and timely collection of the loan 
becomes uncertain, including the performance of the guarantor, 
we place the loan on nonaccrual status. As appropriate, we also 
charge the loan down in accordance with our charge-off policies, 
generally to the net realizable value of the collateral securing the 
loan, if any. 

Table 20:  Commercial and Industrial Loans and Lease 
Financing by Industry (1) 

(in millions) 

Investors 

Financial institutions 

Oil and gas 

Food and beverage 

Real estate lessor 

Cyclical retailers 

Healthcare 

Industrial equipment 

Technology 

Public administration 

Transportation 

Business services 

Other 

Total 

December 31, 2014 

Nonaccrual 
loans 

Total 
portfolio  (2) 

% of total 
loans 

$ 

40 

26 

76 

16 

3 

24 

26 

4 

9 

10 

3 

27 

39,192 

38,256 

18,410 

14,029 

13,030 

12,971 

12,914 

12,898 

8,320 

8,120 

7,184 

7,018 

5% 

4 

2 

2 

2 

2 

1 

1 

1 

1 

1 

1 

298 

562 

91,760  (3) 

284,102 

$ 

10 

33% 

(1) 	

(2) 	

Industry categories are based on the North American Industry Classification 
System and the amounts reported include foreign loans, which were reported 
in a separate foreign loan class in prior periods. See Note 6 (Loans and 
Allowance for Credit Losses) to Financial Statements in this Report for a 
breakout of commercial foreign loans. 
Includes $75 million PCI loans, which are considered to be accruing due to the 
existence of the accretable yield and not based on consideration given to 
contractual interest payments. 

(3) 	 No other single category had loans in excess of $5.5 billion. 

Risk mitigation actions, including the restructuring of 
repayment terms, securing collateral or guarantees, and entering 
into extensions, are based on a re-underwriting of the loan and 
our assessment of the borrower’s ability to perform under the 
agreed-upon terms. Extension terms generally range from six to 
thirty-six months and may require that the borrower provide 
additional economic support in the form of partial repayment, or 
additional collateral or guarantees. In cases where the value of 
collateral or financial condition of the borrower is insufficient to 
repay our loan, we may rely upon the support of an outside 
repayment guarantee in providing the extension. 

62 

COMMERCIAL REAL ESTATE (CRE)  We generally subject CRE 
loans to individual risk assessment using our internal borrower 
and collateral quality ratings. Our ratings are aligned to 
regulatory definitions of pass and criticized categories with 
criticized divided between special mention, substandard, 
doubtful and loss categories. The CRE portfolio, which included 
$5.0 billion of foreign CRE loans, totaled $130.7 billion, or 15%, 
of total loans at December 31, 2014, and consisted of 
$112.0 billion of mortgage loans and $18.7 billion of 
construction loans. Foreign loans were not reported in this 
category in prior periods, but in a separate foreign loan class. 
Table 21 summarizes CRE loans by state and property type with 
the related nonaccrual totals. The portfolio is diversified both 
geographically and by property type. The largest geographic 
concentrations of combined CRE loans are in California (28% of 

Table 21:  CRE Loans by State and Property Type 

the total CRE portfolio), and in Texas and Florida (8% in each 
state). By property type, the largest concentrations are office 
buildings at 27% and apartments at 14% of the portfolio. CRE 
nonaccrual loans totaled 1.3% of the CRE outstanding balance at 
December 31, 2014, compared with 2.1% at December 31, 2013. 
At December 31, 2014, we had $7.9 billion of criticized CRE 
mortgage loans, down from $13.1 billion at December 31, 2013, 
and $949 million of criticized CRE construction loans, down 
from $2.1 billion at December 31, 2013. 

At December 31, 2014, the recorded investment in PCI CRE 

loans totaled $1.4 billion, down from $12.3 billion when 
acquired at December 31, 2008, reflecting principal payments, 
loan resolutions and write-downs. 

December 31, 2014 

Real estate mortgage 

Real estate construction 	

Total 

Nonaccrual 
loans 

Total 
portfolio  (1) 

Nonaccrual 
loans 

Total 
portfolio  (1) 

Nonaccrual 
loans 

Total 
portfolio  (1) 

(in millions) 

By state: 

California 

Texas 

Florida 

New York 

North Carolina 

Arizona 

Washington 

Virginia 

Georgia 

Colorado 

Other 

Total	 

By property: 

Office buildings 

Apartments 

Industrial/warehouse 

Retail (excluding shopping center) 

Real estate - other 

Hotel/motel 

Shopping center 

Institutional 

Agriculture 

Land (excluding 1-4 family) 

Other 

Total	 

$ 

371 

96 

182 

40 

85 

77 

32 

40 

104 

27 

436 

32,993 

8,641 

7,942 

6,851 

3,847 

3,646 

3,227 

2,444 

3,048 

2,775 

36,582 

$ 

1,490 

111,996 

$ 

405 

43 

234 

183 

188 

74 

79 

70 

33 

3 

178 

33,438 

11,910 

12,225 

12,100 

10,929 

8,770 

8,541 

3,168 

2,370 

114 

8,431 

$ 

1,490 

111,996 

28 

— 

8 

4 

8 

1 

1 

4 

28 

1 

104 

187 

1 

4 

— 

2 

— 

— 

— 

— 

— 

32 

148 

187 

3,589 

1,735 

1,892 

1,233 

1,048 

402 

603 

1,039 

427 

440 

6,320 

18,728 

2,338 

6,315 

1,082 

866 

388 

986 

1,185 

432 

24 

2,253 

2,859 

% of 

total
loans 

4% 

1 

1 

1 

1 

* 

* 

* 

* 

* 

5 

399 

96 

190 

44 

93 

78 

33 

44 

132 

28 

540 

36,582 

10,376 

9,834 

8,084 

4,895 

4,048 

3,830 

3,483 

3,475 

3,215 

42,902  (2) 

1,677 

130,724 

15% 

406 

47 

234 

185 

188 

74 

79 

70 

33 

35 

35,776 

18,225 

13,307 

12,966 

11,317 

9,756 

9,726 

3,600 

2,394 

2,367 

326 

11,290 

4% 

2 

2 

2 

1 

1 

1 

* 

* 

* 

1 

18,728 

1,677 

130,724 

15% 

* 	
(1) 	

(2) 	

Less than 1%. 
Includes a total of $1.4 billion PCI loans, consisting of $1.3 billion of real estate mortgage and $171 million of real estate construction, which are considered to be accruing 
due to the existence of the accretable yield and not based on consideration given to contractual interest payments. 
Includes 40 states; no state had loans in excess of $3.0 billion. 

63 

Risk Management - Credit Risk Management (continued) 

FOREIGN LOANS AND COUNTRY RISK EXPOSURE  We 
classify loans for financial statement and certain regulatory 
purposes as foreign primarily based on whether the borrower’s 
primary address is outside of the United States. At December 31, 
2014, foreign loans totaled $50.6 billion, representing 
approximately 6% of our total consolidated loans outstanding, 
compared with $47.6 billion, or approximately 6% of total 
consolidated loans outstanding, at December 31, 2013. Foreign 
loans were approximately 3% of our consolidated total assets at 
December 31, 2014 and at December 31, 2013. 

Our foreign country risk monitoring process incorporates 

frequent dialogue with our financial institution customers, 
counterparties and regulatory agencies, enhanced by centralized 
monitoring of macroeconomic and capital markets conditions in 
the respective countries. We establish exposure limits for each 
country through a centralized oversight process based on 
customer needs, and in consideration of relevant economic, 
political, social, legal, and transfer risks. We monitor exposures 
closely and adjust our country limits in response to changing 
conditions. 

We evaluate our individual country risk exposure on an 

ultimate country of risk basis, which is normally based on the 
country of residence of the guarantor or collateral location, and 
is different from the reporting based on the borrower’s primary 

address. Our largest single foreign country exposure on an 
ultimate risk basis at December 31, 2014, was the United 
Kingdom, which totaled $21.1 billion, or approximately 1% of our 
total assets, and included $5.0 billion of sovereign claims. Our 
United Kingdom sovereign claims arise primarily from deposits 
we have placed with the Bank of England pursuant to regulatory 
requirements in support of our London branch. 

We conduct periodic stress tests of our significant country 
risk exposures, analyzing the direct and indirect impacts on the 
risk of loss from various macroeconomic and capital markets 
scenarios. We do not have significant exposure to foreign 
country risks because our foreign portfolio is relatively small. 
However, we have identified exposure to increased loss from 
U.S. borrowers associated with the potential impact of a regional 
or worldwide economic downturn on the U.S. economy. We 
mitigate these potential impacts on the risk of loss through our 
normal risk management processes which include active 
monitoring and, if necessary, the application of aggressive loss 
mitigation strategies. 

Table 22 provides information regarding our top 20 
exposures by country (excluding the U.S.) and our Eurozone 
exposure, on an ultimate risk basis. 

64 

Lending (1) 

Securities (2) 

Derivatives and other (3)	 

Total exposure 

Sovereign 

Non-
sovereign 

Sovereign 

Non-
sovereign 

Sovereign 

Non-
sovereign 

Sovereign 

Non­
sovereign (4) 

Total 

Table 22:  Select Country Exposures 

(in millions) 

December 31, 2014 

Top 20 country exposures: 

United Kingdom 

Canada 
China 

Brazil 
Netherlands 

France 
Germany 

Bermuda 
India 

Cayman Islands 
Turkey 

Switzerland 

Luxembourg 
Chile 

Mexico 
Ireland 

Australia 
South Korea 

Jersey, C.I. 
Spain 

$ 

5,014 

11,014 

— 
— 

— 
— 

— 
94 

— 
— 

— 
— 

— 

— 
— 

— 
53 

22 
— 

— 
— 

8,283 
2,838 

2,645 
2,262 

882 
1,323 

1,937 
1,625 

1,588 
1,588 

1,044 

1,391 
1,426 

1,192 
1,101 

641 
945 

647 
673 

Total top 20 country exposures 

$ 

5,183 

45,045 

Eurozone exposure: 

Eurozone countries included in Top 20 above (5)  $ 
Austria 
Italy 
Belgium 
Other Eurozone countries (6) 

Total Eurozone exposure 

$ 

147 
77 
—
— 
— 

224 

7,632 
396 
206 
103 
37 

8,374 

1 

— 
— 

4 
— 

— 
60 

— 
— 

— 
— 

— 

— 
— 

— 
— 

— 
13 

— 
— 

78 

60 
— 
— 
— 
— 

60 

3,710 

1,251 
113 

28 
268 

1,145 
599 

65 
121 

— 
— 

362 

95 
23 

43 
104 

558 
17 

193 
70 

8,765 

2,281 
— 
73 
19 
38 

2,411 

— 

— 
— 

— 
— 

— 
— 

— 
— 

— 
— 

— 

— 
— 

67 
— 

— 
23 

— 
— 

90 

— 
— 
— 
— 
— 

— 

1,371 

5,015 

16,095 

21,110 

365 
27 

4 
37 

343 
137 

26 
— 

26 
1 

122 

9 
33 

4 
16 

36 
— 

1 
33 

— 
— 

4 
— 

— 
154 

— 
— 

— 
— 

— 

— 
— 

67 
53 

22 
36 

— 
— 

9,899 
2,978 

2,677 
2,567 

2,370 
2,059 

2,028 
1,746 

1,614 

1,589 
1,528 

1,495 
1,482 

1,239 
1,221 

1,235 
962 

841 
776

9,899 
2,978 

2,681 
2,567 

2,370 
2,213 

2,028 
1,746 

1,614 

1,589 
1,528 

1,495 
1,482 

1,306 
1,274 

1,257 
998 

841 
776 

2,591 

5,351 

56,401 

61,752 

575 
— 
6 
9 
2 

592 

207 
77 
— 
— 
— 

284 

10,488 
396
285
131
77 

11,377 

10,695 
473 
285 
131 
77 

11,661 

(1) 	 Lending exposure includes funded loans and unfunded commitments, leveraged leases, and money market placements presented on a gross basis prior to the deduction of 
impairment allowance and collateral received under the terms of the credit agreements. For the countries listed above, includes $373 million in PCI loans, predominantly to 
customers in Jersey, C.I. and the Netherlands, and $1.8 billion in defeased leases secured largely by U.S. Treasury and government agency securities, or government 
guaranteed. 

(2) 	 Represents issuer exposure on cross-border debt and equity securities. 
(3) 	 Represents counterparty exposure on foreign exchange and derivative contracts, and securities resale and lending agreements. This exposure is presented net of 

counterparty netting adjustments and reduced by the amount of cash collateral. It includes credit default swaps (CDS) predominantly used to manage our U.S. and 
London-based cash credit trading businesses, which sometimes results in selling and purchasing protection on the identical reference entity. Generally, we do not use 
market instruments such as CDS to hedge the credit risk of our investment or loan positions, although we do use them to manage risk in our trading businesses. At 
December 31, 2014, the gross notional amount of our CDS sold that reference assets in the Top 20 or Eurozone countries was $3.3 billion, which was offset by the notional 
amount of CDS purchased of $3.4 billion. We did not have any CDS purchased or sold that reference pools of assets that contain sovereign debt or where the reference 
asset was solely the sovereign debt of a foreign country. 

(4) 	 For countries presented in the table, total non-sovereign exposure comprises $20.9 billion exposure to financial institutions and $36.4 billion to non-financial corporations 

at December 31, 2014. 

(5) 	 Consists of exposure to Netherlands, France, Germany, Luxembourg, Ireland and Spain included in Top 20. 
(6) 	

Includes non-sovereign exposure to Portugal in the amount of $67 million and less than $1 million each to Greece and Cyprus. We had no sovereign debt exposure to these 
countries at December 31, 2014. 

65 

Risk Management - Credit Risk Management (continued) 

REAL ESTATE 1-4 FAMILY FIRST AND JUNIOR LIEN 
MORTGAGE LOANS  Our real estate 1-4 family first and junior 
lien mortgage loans primarily include loans we have made to 
customers and retained as part of our asset/liability 
management strategy. These loans, as presented in Table 23, 
include the Pick-a-Pay portfolio acquired from Wachovia, which 

is discussed later in this Report, and other purchased loans and 
loans included on our balance sheet as a result of consolidation 
of variable interest entities (VIEs). 

Table 23:  Real Estate 1-4 Family First and Junior Lien Mortgage Loans 

(in millions) 

Real estate 1-4 family first mortgage 

Core portfolio 

Non-strategic and liquidating loan portfolios: 

Pick-a-Pay mortgage 

Other PCI and liquidating first mortgage 

Total non-strategic and liquidating loan portfolios 

Total real estate 1-4 family first mortgage loans 

Real estate 1-4 family junior lien mortgage 

Core portfolio 

Non-strategic and liquidating loan portfolios 

Total real estate 1-4 family junior lien mortgage loans 

December 31, 2014 

December 31, 2013 

Balance 

% of 
portfolio 

Balance 

% of 
portfolio 

$  208,852 

64% 

$  194,499 

60% 

45,002 

11,532 

56,534 

265,386 

56,631 

3,086 

59,717 

14 

4 

18 

82 

17 

1 

18 

50,971 

13,037 

64,008 

258,507 

62,037 

3,913 

65,950 

16 

4 

20 

80 

19 

1 

20 

Total real estate 1-4 family mortgage loans 

$  325,103 

100% 

$  324,457 

100% 

The real estate 1-4 family mortgage loan portfolio includes 

some loans with adjustable-rate features and some with an 
interest-only feature as part of the loan terms. Interest-only 
loans were approximately 12% and 15% of total loans at 
December 31, 2014 and December 31, 2013, respectively. We 
believe we have manageable adjustable-rate mortgage (ARM) 
reset risk across our owned mortgage loan portfolios. We do not 
offer option ARM products, nor do we offer variable-rate 
mortgage products with fixed payment amounts, commonly 
referred to within the financial services industry as negative 
amortizing mortgage loans. The option ARMs we do have are 
included in the Pick-a-Pay portfolio which was acquired from 
Wachovia and are part of our liquidating loan portfolios. Since 
our acquisition of the Pick-a-Pay loan portfolio at the end of 
2008, the option payment portion of the portfolio has reduced 
from 86% to 41% at December 31, 2014, as a result of our 
modification activities and customers exercising their option to 
convert to fixed payments. For more information, see the “Pick­
a-Pay Portfolio” section later in this Report. 

We continue to modify real estate 1-4 family mortgage loans 

to assist homeowners and other borrowers experiencing 
financial difficulties. Loans are underwritten at the time of the 
modification in accordance with underwriting guidelines 
established for governmental and proprietary loan modification 
programs. As a participant in the U.S. Treasury’s Making Home 
Affordable (MHA) programs, we are focused on helping 
customers stay in their homes. The MHA programs create a 
standardization of modification terms including incentives paid 
to borrowers, servicers, and investors. MHA includes the Home 
Affordable Modification Program (HAMP) for first lien loans and 
the Second Lien Modification Program (2MP) for junior lien 
loans. Under both our proprietary programs and the MHA 
programs, we may provide concessions such as interest rate 
reductions, forbearance of principal, and in some cases, 
principal forgiveness. These programs generally include trial 
payment periods of three to four months, and after successful 
completion and compliance with terms during this period, the 
loan is permanently modified. Once the loan is modified either 

66 

through a permanent modification or a trial period, it is 
accounted for as a TDR. See the “Critical Accounting Policies – 
Allowance for Credit Losses” section in this Report for 
discussion on how we determine the allowance attributable to 
our modified residential real estate portfolios. 

Part of our credit monitoring includes tracking delinquency, 

FICO scores and loan/combined loan to collateral values (LTV/ 
CLTV) on the entire real estate 1-4 family mortgage loan 
portfolio. These credit risk indicators, which exclude government 
insured/guaranteed loans, continued to improve in fourth 
quarter 2014 on the non-PCI mortgage portfolio. Loans 30 days 
or more delinquent at December 31, 2014, totaled $10.2 billion, 
or 3%, of total non-PCI mortgages, compared with $11.9 billion, 
or 4%, at December 31, 2013. Loans with FICO scores lower than 
640 totaled $25.8 billion at December 31, 2014, or 9% of total 
non-PCI mortgages, compared with $31.5 billion, or 10%, at 
December 31, 2013. Mortgages with a LTV/CLTV greater than 
100% totaled $20.3 billion at December 31, 2014, or 7% of total 
non-PCI mortgages, compared with $34.3 billion, or 11%, at 
December 31, 2013. Information regarding credit risk indicators, 
including PCI credit risk indicators, can be found in Note 6 
(Loans and Allowance for Credit Losses) to Financial Statements 
in this Report. 

Real estate 1-4 family first and junior lien mortgage loans by 

state are presented in Table 24. Our real estate 1-4 family 
mortgage loans to borrowers in California represented 
approximately 13% of total loans at December 31, 2014, located 
mostly within the larger metropolitan areas, with no single 
California metropolitan area consisting of more than 4% of total 
loans. We monitor changes in real estate values and underlying 
economic or market conditions for all geographic areas of our 
real estate 1-4 family mortgage portfolio as part of our credit risk 
management process. Our underwriting and periodic review of 
loans secured by residential real estate collateral includes 
appraisals or estimates from automated valuation models 
(AVMs) to support property values. AVMs are computer-based 
tools used to estimate the market value of homes. AVMs are a 
lower-cost alternative to appraisals and support valuations of 

 
large numbers of properties in a short period of time using 
market comparables and price trends for local market areas. The 
primary risk associated with the use of AVMs is that the value of 
an individual property may vary significantly from the average 
for the market area. We have processes to periodically validate 
AVMs and specific risk management guidelines addressing the 
circumstances when AVMs may be used. AVMs are generally 
used in underwriting to support property values on loan 
originations only where the loan amount is under $250,000. We 
generally require property visitation appraisals by a qualified 
independent appraiser for larger residential property loans. 
Additional information about AVMs and our policy for their use 
can be found in Note 6 (Loans and Allowance for Credit Losses) 
to Financial Statements in this Report. 

Table 24:  Real Estate 1-4 Family First and Junior Lien
 
Mortgage Loans by State
 

December 31, 2014 

Real 
estate 
1-4 
family 
junior 
lien 
mortgage 

Real 
estate 
1-4 family 
first 
mortgage 

Total real 
estate 
1-4 
family 
mortgage 

% of 
total 
loans 

$  80,338 

16,570 

96,908 

11% 

17,383 

14,289 

10,995 

7,061 

7,993 

5,844 

5,970 

5,956 

2,656 

5,419 

4,813 

3,297 

868 

2,974 

2,631 

1,489 

20,039 

19,708 

15,808 

10,358 

8,861 

8,818 

8,601 

7,445 

2 

2 

2 

1 

1 

1 

1 

1 

61,577 

18,899 

80,476 

10 

(in millions) 

Real estate 1-4 family 
loans (excluding PCI): 

California 

New York 

Florida 

New Jersey 

Virginia 

Texas 

Pennsylvania 

North Carolina 

Washington 

Other (2) 

Government insured/ 

guaranteed loans (3) 

26,268 

— 

26,268 

3 

Total 

$ 243,674 

59,616 

303,290 

35% 

Real estate 1-4 family 
PCI loans: 

California 

Florida 

New Jersey 

Other (1) 

Total 

Total 

$  15,014 

1,566 

797 

4,335 

27 

16 

14 

44 

15,041 

2% 

1,582 

811 

4,379 

* 

* 

1 

$  21,712 

101 

21,813 

3% 

$ 265,386 

59,717 

325,103 

38% 

Less than 1%. 

* 
(1) 	 Consists of 45 states; no state had loans in excess of $540 million. 
(2) 	 Consists of 41 states; no state had loans in excess of $7.3 billion. 
(3) 	 Represents loans whose repayments are predominantly insured by the Federal 

Housing Administration (FHA) or guaranteed by the Department of Veterans 
Affairs (VA) 

67 

   
Risk Management - Credit Risk Management (continued) 

First Lien Mortgage Portfolio  The credit performance 
associated with our real estate 1-4 family first lien mortgage 
portfolio continued to improve in 2014, as measured through net 
charge-offs and nonaccrual loans. Net charge-offs as a 
percentage of average total loans improved to 0.19% in 2014, 
compared with 0.47% in 2013. Nonaccrual loans were 
$8.6 billion at December 31, 2014, compared with $9.8 billion at 
December 31, 2013. Improvement in the credit performance was 
driven by both an improving economic and housing environment 

and declining balances in non-strategic and liquidating loans, 
which have been replaced with higher quality assets originated 
after 2008 utilizing tighter underwriting standards. Real estate 
1-4 family first lien mortgage loans originated after 2008 have 
resulted in minimal losses to date and were approximately 60% 
of our total real estate 1-4 family first lien mortgage portfolio as 
of December 31, 2014. First lien mortgage portfolios by state are 
presented in Table 25. 

Table 25:  First Lien Mortgage Portfolios Performance (1) 

(in millions) 

Core portfolio: 

California 

New York 

Florida 

New Jersey 

Texas 

Other 

Total 

Government insured/guaranteed loans 

Total core portfolio including government insured/ 

guaranteed loans 

Liquidating portfolio 

Outstanding balance 

% of loans two payments 
or more past due 

Loss rate 

Dec 31, 

Dec 31, 

Dec 31, 

Dec 31, 

Year ended December 31, 

2014 

2013 

2014 

2013 

2014 

2013 

$ 

67,038 

16,102 

10,991 

9,203 

6,646 

56,511 

13,030 

11,113 

8,091 

6,200 

72,604 

68,817 

182,584 

163,762 

26,268 

30,737 

0.83% 

1.97 

3.78 

3.95 

1.48 

2.34 

1.89 

208,852 

194,499 

34,822 

39,908 

1.89 

15.55 

1.15 

2.73 

4.97 

5.17 

1.86 

2.97 

2.53 

2.53 

15.86 

5.14 

0.02 

0.09 

0.12 

0.30 

0.01 

0.18 

0.11 

0.11 

0.84 

0.24 

0.11 

0.17 

0.87 

0.71 

0.09 

0.49 

0.36 

0.36 

1.46 

0.60 

Total first lien mortgages 

$ 

243,674 

234,407 

4.08% 

(1)  Excludes PCI loans because their losses were generally reflected in PCI accounting adjustments at the date of acquisition. 

In 2014, we continued to grow our real estate 1-4 family first 

lien mortgage portfolio through the retention of high-quality 
non-conforming mortgages. Substantially all non-conforming 
loans originated in 2014 were classified as non-conforming due 
to the loan amount exceeding conventional conforming loan 
amount limits established by federal government-sponsored 
entities (GSEs). Our total real estate 1-4 family first lien 
mortgage portfolio increased $6.9 billion in 2014. The growth in 
this portfolio has been largely offset by runoff in our real estate 
1-4 family first lien mortgage non-strategic and liquidating 
portfolios. Excluding this runoff, our core real estate 1-4 family 
first lien mortgage portfolio increased $14.4 billion, as we 
retained $42.3 billion in non-conforming originations, primarily 
consisting of loans that exceed GSE lending limits, in 2014. 

68 

Pick-a-Pay Portfolio  The Pick-a-Pay portfolio was one of the 
consumer residential first mortgage portfolios we acquired from 
Wachovia and a majority of the portfolio was identified as PCI 
loans. 

The Pick-a-Pay portfolio includes loans that offer payment 
options (Pick-a-Pay option payment loans), and also includes 
loans that were originated without the option payment feature, 
loans that no longer offer the option feature as a result of our 
modification efforts since the acquisition, and loans where the 
customer voluntarily converted to a fixed-rate product. The Pick­
a-Pay portfolio is included in the consumer real estate 1-4 family 
first mortgage class of loans throughout this Report. Table 26 

Table 26:  Pick-a-Pay Portfolio - Comparison to Acquisition Date 

provides balances by types of loans as of December 31, 2014, as a 
result of modification efforts, compared to the types of loans 
included in the portfolio at acquisition. Total adjusted unpaid 
principal balance of PCI Pick-a-Pay loans was $26.3 billion at 
December 31, 2014, compared with $61.0 billion at acquisition. 
Primarily due to modification efforts, the adjusted unpaid 
principal balance of option payment PCI loans has declined to 
16% of the total Pick-a-Pay portfolio at December 31, 2014, 
compared with 51% at acquisition. 

December 31, 

December 31, 

2014 

2008 

(in millions) 

Option payment loans 

Non-option payment adjustable-rate and fixed-rate loans 

Full-term loan modifications 

Total adjusted unpaid principal balance 

Total carrying value 

Adjusted 
unpaid 
principal 

balance (1)  % of total 

Adjusted 
unpaid 
principal 
balance (1) 

$ 

20,258 

41% 

$ 

99,937 

6,776 

22,674 

49,708 

45,002 

$ 

$ 

14 

45 

15,763 

—

100% 

$  115,700 

100% 

$ 

95,315 

% of total 

86% 

14 

— 

(1)  Adjusted unpaid principal balance includes write-downs taken on loans where severe delinquency (normally 180 days) or other indications of severe borrower financial 

stress exist that indicate there will be a loss of contractually due amounts upon final resolution of the loan. 

Pick-a-Pay loans may have fixed or adjustable rates with 
payment options that include a minimum payment, an interest-
only payment or fully amortizing payment (both 15 and 30 year 
options). Total interest deferred due to negative amortization on 
Pick-a-Pay loans was $606 million at December 31, 2014, and 
$902 million at December 31, 2013. Approximately 95% of the 
Pick-a-Pay customers making a minimum payment in 
December 2014 did not defer interest, compared with 93% in 
December 2013. 

Deferral of interest on a Pick-a-Pay loan may continue as 
long as the loan balance remains below a pre-defined principal 
cap, which is based on the percentage that the current loan 
balance represents to the original loan balance. A significant 
portion of the Pick-a-Pay portfolio has a cap of 125% of the 
original loan balance. Most of the Pick-a-Pay loans on which 
there is a deferred interest balance re-amortize (the monthly 
payment amount is reset or “recast”) on the earlier of the date 
when the loan balance reaches its principal cap, or generally the 
10-year anniversary of the loan. After a recast, the customers’ 
new payment terms are reset to the amount necessary to repay 
the balance over the remainder of the original loan term. 

Due to the terms of the Pick-a-Pay portfolio, any remaining 
recast risk is covered through our allowance for credit losses and 
nonaccretable difference. Based on assumptions of a flat rate 
environment, if all eligible customers elect the minimum 
payment option 100% of the time and no balances prepay, we 
would expect the following balances of loans to recast based on 
reaching the principal cap and also experiencing a payment 
change over the annual 7.5% reset: $56 million in 2015, 
$29 million in 2016, $26 million in 2017, $0.4 million in 2018 
and $0.2 million in 2019. In addition, in a flat rate environment, 
we would expect the following balances of loans to start fully 
amortizing due to reaching their recast anniversary date and also 
having a payment change over the annual 7.5% reset: 
$339 million in 2015, $395 million in 2016, $1,496 million in 
2017, $208 million in 2018 and $4 million in 2019. In 2014, the 

amount of loans reaching their recast anniversary date and also 
having a payment change over the annual 7.5% reset was 
$96 million. 

Table 27 reflects the geographic distribution of the Pick-a-
Pay portfolio broken out between PCI loans and all other loans. 
The LTV ratio is a useful metric in predicting future real estate 
1-4 family first mortgage loan performance, including potential 
charge-offs. Because PCI loans were initially recorded at fair 
value, including write-downs for expected credit losses, the ratio 
of the carrying value to the current collateral value will be lower 
compared with the LTV based on the adjusted unpaid principal 
balance. For informational purposes, we have included both 
ratios for PCI loans in the following table. 

69 

 
 
Risk Management - Credit Risk Management (continued) 

Table 27:  Pick-a-Pay Portfolio (1) 

(in millions) 

California 

Florida 

New Jersey 

New York 

Texas 

Other states 

December 31, 2014 

PCI loans 

All other loans 

Adjusted 

unpaid 

Current 

Ratio of 

carrying 

value to 

principal 

LTV 

Carrying 

current 

Carrying 

Ratio of 

carrying 

value to 

current 

balance (2) 

ratio (3) 

value (4) 

value (5) 

value (4) 

value (5) 

$ 

18,257 

77%  $  15,001 

62%  $  11,426 

57% 

2,108 

890 

564 

233 

4,252 

87 

83 

77 

62 

82 

1,523 

768 

522 

206 

3,493 

59 

65 

64 

54 

65 

2,375 

1,527 

714 

920 

6,527 

71 

70 

67 

50 

69 

Total Pick-a-Pay loans	 

$ 

26,304 

$  21,513 

$  23,489 

(1) 	 The individual states shown in this table represent the top five states based on the total net carrying value of the Pick-a-Pay loans at the beginning of 2014. 
(2) 	 Adjusted unpaid principal balance includes write-downs taken on loans where severe delinquency (normally 180 days) or other indications of severe borrower financial 

stress exist that indicate there will be a loss of contractually due amounts upon final resolution of the loan. 

(3) 	 The current LTV ratio is calculated as the adjusted unpaid principal balance divided by the collateral value. Collateral values are generally determined using automated 

valuation models (AVM) and are updated quarterly. AVMs are computer-based tools used to estimate market values of homes based on processing large volumes of market 
data including market comparables and price trends for local market areas. 

(4) 	 Carrying value, which does not reflect the allowance for loan losses, includes remaining purchase accounting adjustments, which, for PCI loans may include the 

nonaccretable difference and the accretable yield and, for all other loans, an adjustment to mark the loans to a market yield at date of merger less any subsequent charge-
offs. 

(5) 	 The ratio of carrying value to current value is calculated as the carrying value divided by the collateral value. 

To maximize return and allow flexibility for customers to 

avoid foreclosure, we have in place several loss mitigation 
strategies for our Pick-a-Pay loan portfolio. We contact 
customers who are experiencing financial difficulty and may in 
certain cases modify the terms of a loan based on a customer’s 
documented income and other circumstances. 

We also have taken steps to work with customers to refinance 

or restructure their Pick-a-Pay loans into other loan products. 
For customers at risk, we offer combinations of term extensions 
of up to 40 years (from 30 years), interest rate reductions, 
forbearance of principal, and, in certain cases we may offer 
principal forgiveness to customers with substantial property 
value declines based on affordability needs. 

In 2014, we completed more than 5,300 proprietary and 
Home Affordability Modification Program (HAMP) Pick-a-Pay 
loan modifications. We have completed nearly 130,000 
modifications since the Wachovia acquisition, resulting in $6.0 
billion of principal forgiveness to our Pick-a-Pay customers. 
There remains $30 million of conditional forgiveness that can be 
earned by borrowers through performance over a three year 
period. 

Due to better than expected performance observed on the 
Pick-a-Pay PCI portfolio compared with the original acquisition 
estimates, we have reclassified $6.0 billion from the 
nonaccretable difference to the accretable yield since acquisition. 
Our cash flows expected to be collected have been favorably 
affected by lower expected defaults and losses as a result of 
observed and forecasted economic strengthening, particularly in 
housing prices, and our loan modification efforts. These factors 
are expected to reduce the frequency and severity of defaults and 
keep these loans performing for a longer period, thus increasing 
future principal and interest cash flows. The resulting increase in 
the accretable yield will be realized over the remaining life of the 
portfolio, which is estimated to have a weighted-average 
remaining life of approximately 11.7 years at December 31, 2014, 
down from 12.7 years at December 31, 2013, primarily reflecting 
the passage of time. The accretable yield percentage at 
December 31, 2014 was 6.15%, up from 4.98% at the end of 2013 
due to favorable changes in the expected timing and composition 

70 

of cash flows resulting from improving credit and prepayment 
expectations. Fluctuations in the accretable yield are driven by 
changes in interest rate indices for variable rate PCI loans, 
prepayment assumptions, and expected principal and interest 
payments over the estimated life of the portfolio, which will be 
affected by the pace and degree of improvements in the U.S. 
economy and housing markets and projected lifetime 
performance resulting from loan modification activity. Changes 
in the projected timing of cash flow events, including loan 
liquidations, modifications and short sales, can also affect the 
accretable yield rate and the estimated weighted-average life of 
the portfolio. 

The predominant portion of our PCI loans is included in the 

Pick-a-Pay portfolio. For further information on the judgment 
involved in estimating expected cash flows for PCI loans, see the 
“Critical Accounting Policies – Purchased Credit-Impaired 
Loans” section and Note 1 (Summary of Significant Accounting 
Policies) to Financial Statements in this Report. 

Junior Lien Mortgage Portfolio  The junior lien mortgage 
portfolio consists of residential mortgage lines and loans that are 
subordinate in rights to an existing lien on the same property. It 
is not unusual for these lines and loans to have draw periods, 
interest only payments, balloon payments, adjustable rates and 
similar features. The majority of our junior lien loan products 
are amortizing payment loans with fixed interest rates and 
repayment periods between five to 30 years. 

We continuously monitor the credit performance of our 

junior lien mortgage portfolio for trends and factors that 
influence the frequency and severity of loss. We have observed 
that the severity of loss for junior lien mortgages is high and 
generally not affected by whether we or a third party own or 
service the related first mortgage, but the frequency of 
delinquency is typically lower when we own or service the first 
lien mortgage. In general, we have limited information available 
on the delinquency status of the third party owned or serviced 
senior lien where we also hold a junior lien. To capture this 
inherent loss content, we use the experience of our junior lien 
mortgages behind delinquent first liens that are owned or 

 
serviced by us adjusted for any observed differences in 
delinquency and loss rates associated with junior lien mortgages 
behind third party first mortgages. We incorporate this inherent 
loss content into our allowance for loan losses. Our allowance 
process for junior liens ensures consideration of the relative 
difference in loss experience for junior liens behind first lien 
mortgage loans we own or service, compared with those behind 
first lien mortgage loans owned or serviced by third parties. In 
addition, our allowance process for junior liens that are current, 

but are in their revolving period, reflects the inherent loss where 
the borrower is delinquent on the corresponding first lien 
mortgage loans. 

Table 28 summarizes delinquency and loss rates for our 

junior lien mortgages by the holder of the first lien. 

Table 28:  Junior Lien Mortgage Portfolios Performance by Holder of 1st Lien (1) 

% of loans 

two payments 

Outstanding balance 

or more past due 

Loss rate 

(annualized) 

quarter ended 

(in millions) 

2014 

2013 

2014 

2013 

2014 

2014 

2014 

2014 

2013 

Dec 31, 

Dec 31, 

Dec 31, 

Dec 31, 

Dec 31, 

Sep 30, 

Jun 30, 

Mar 31, 

Dec 31, 

Junior lien mortgages behind: 

Wells Fargo owned or serviced first 

lien 

$  29,483 

32,695 

2.39% 

Third party first lien 

30,133 

33,132 

2.58 

Total junior lien mortgages 

$  59,616 

65,827 

2.49% 

2.37 

2.53 

2.45 

0.89 

0.88 

0.88 

0.86 

0.94 

0.90 

1.08 

0.96 

1.02 

1.16 

1.23 

1.20 

1.34 

1.35 

1.35 

(1)  Excludes PCI loans because their losses were generally reflected in PCI accounting adjustments at the date of acquisition. 

We monitor the number of borrowers paying the minimum 

amount due on a monthly basis. In December 2014, 
approximately 94% of our borrowers with a junior lien mortgage 
outstanding balance paid the minimum amount due or more, 
including approximately 47% who paid only the minimum 
amount due. 

Table 29 shows the credit attributes of the core and 

liquidating junior lien mortgage portfolios and lists the top five 
states by outstanding balance for the core portfolio. Loans to 
California borrowers represent the largest state concentration in 
each of these portfolios. The decrease in outstanding balances 
since December 31, 2013 predominantly reflects loan paydowns. 
As of December 31, 2014, 20% of the outstanding balance of the 
junior lien mortgage portfolio was associated with loans that had 

Table 29:  Junior Lien Mortgage Portfolios (1) 

a combined loan to value (CLTV) ratio in excess of 100%. Of 
those junior mortgage liens with a CLTV ratio in excess of 100%, 
3.03% were two payments or more past due as of 
December 31, 2014. CLTV means the ratio of the total loan 
balance of first mortgages and junior lien mortgages (including 
unused line amounts for credit line products) to property 
collateral value. The unsecured portion (the outstanding amount 
that was in excess of the most recent property collateral value) of 
the outstanding balances of these loans totaled 8% of the junior 
lien mortgage portfolio at December 31, 2014. 

(in millions) 

Core portfolio 

California 

Florida 

New Jersey 

Virginia 

Pennsylvania 

Other 

Total 

Liquidating portfolio 

% of loans 

two payments 

Outstanding balance 

or more past due 

Loss rate 

Dec 31, 

2014 

Dec 31, 

2013 

Dec 31, 

Dec 31, 

Year ended December 31, 

2014 

2013 

2014 

2013 

$ 

15,535 

17,003 

2.07% 

5,283 

4,705 

3,160 

2,942 

25,006 

56,631 

2,985 

5,811 

5,019 

3,378 

3,137 

27,689 

62,037 

3,790 

65,827 

2.96 

3.43 

2.18 

2.72 

2.20 

2.36 

4.77 

2.49% 

2.03 

3.16 

3.43 

2.02 

2.64 

2.18 

2.35 

4.10 

2.45 

0.48 

1.40 

1.42 

0.84 

1.11 

0.95 

0.90 

2.74 

1.00 

1.52 

2.60 

1.79 

1.19 

1.29 

1.69 

1.69 

4.50 

1.86 

Total core and liquidating portfolios 

$ 

59,616 

(1)  Excludes PCI loans because their losses were generally reflected in PCI accounting adjustments at the date of acquisition. 

Our junior lien, as well as first lien, lines of credit products 
generally have a draw period of 10 years (with some up to 15 or 
20 years) with variable interest rate and payment options during 

the draw period of (1) interest only or (2) 1.5% of outstanding 
principal balance plus accrued interest. During the draw period, 
the borrower has the option of converting all or a portion of the 

71 

 
 
 
 
 
Risk Management - Credit Risk Management (continued) 

line from a variable interest rate to a fixed rate with terms 
including interest-only payments for a fixed period between 
three to seven years or a fully amortizing payment with a fixed 
period between five to 30 years. At the end of the draw period, a 
line of credit generally converts to an amortizing payment 
schedule with repayment terms of up to 30 years based on the 
balance at time of conversion. Certain lines and loans have been 
structured with a balloon payment, which requires full 
repayment of the outstanding balance at the end of the term 
period. The conversion of lines or loans to fully amortizing or 
balloon payoff may result in a significant payment increase, 
which can affect some borrowers’ ability to repay the 
outstanding balance. 

The lines that enter their amortization period may 

experience higher delinquencies and higher loss rates than the
 ones in their draw or term period. We have considered this 
increased inherent risk in our allowance for credit loss estimate. 

In anticipation of our borrowers reaching the end of their 

contractual commitment, we have created a program to inform, 
educate and help these borrowers transition from interest-only 
to fully-amortizing payments or full repayment. We monitor the 
performance of the borrowers moving through the program in 
an effort to refine our ongoing program strategy. 

Table 30 reflects the outstanding balance of our portfolio of 

junior lien lines and loans and senior lien lines segregated into 
scheduled end of draw or end of term periods and products that 
are currently amortizing, or in balloon repayment status. It 
excludes real estate 1-4 family first lien line reverse mortgages, 
which total $2.3 billion, because they are predominantly insured 
by the FHA, and it excludes PCI loans, which total $130 million, 
because their losses were generally reflected in our 
nonaccretable difference established at the date of acquisition. 

Table 30:  Junior Lien Mortgage Line and Loan and Senior Lien Mortgage Line Portfolios Payment Schedule 

Outstanding balance 	

Scheduled end of draw / term 

2020 and 

(in millions) 

December 31, 2014 

2015 

2016 

2017 

2018 

2019 

thereafter (1) 

Amortizing 

Junior residential lines 

Junior loans (2) 

Total junior lien (3)(4) 

First lien lines 

Total (3)(4) 

% of portfolios	 

$ 

$ 

52,658 

6,958 

59,616 

17,080 

76,696 

4,813 

65 

4,878 

1,089 

5,967 

6,451 

98 

6,549 

923 

7,472 

6,692 

103 

6,795 

932 

7,727 

3,633 

11 

3,644 

1,053 

4,697 

1,422 

8 

1,430 

467 

1,897 

24,639 

1,175 

25,814 

11,394 

37,208 

5,008 

5,498 

10,506 

1,222 

11,728 

100% 

7.8% 

9.7% 

10.1% 

6.1% 

2.5% 

48.5% 

15.3% 

(1) 	 The annual scheduled end of draw or term ranges from $1.7 billion to $10.0 billion and averages $5.3 billion per year for 2020 and thereafter. The loans that convert in 

(2) 	

2025 and thereafter have draw periods that generally extend to 15 or 20 years. 
Junior loans within the term period predominantly represent principal and interest products that require a balloon payment upon the end of the loan term. Amortizing junior 
loans include $62 million of balloon loans that have reached end of term and are now past due. 

(3) 	 Lines in their draw period are predominantly interest-only. The unfunded credit commitments total $70.1 billion at December 31, 2014. 
(4) 	

Includes scheduled end-of-term balloon payments totaling $455 million, $386 million, $501 million, $518 million, $445 million, and $1.9 billion for 2015, 2016, 2017, 2018, 
2019, 2020 and thereafter, respectively. Amortizing lines include $189 million of end-of-term balloon payments, which are past due. At December 31, 2014, $425 million, 
or 7% of outstanding lines of credit that are amortizing, are 30 or more days past due compared to $1.3 billion, or 2% for lines in their draw period. 

CREDIT CARDS  Our credit card portfolio totaled $31.1 billion at 
December 31, 2014, which represented 4% of our total 
outstanding loans. In November 2014, we purchased an existing 
private label and co-branded credit card loan portfolio in 
connection with the Dillard's program agreement. The net 
charge-off rate for our credit card portfolio was 3.14% for 2014, 
compared with 3.62% for 2013. 

AUTOMOBILE  Our automobile portfolio, predominantly 
composed of indirect loans, totaled $55.7 billion at December 31, 
2014. The net charge-off rate for our automobile portfolio was 
0.70% for 2014, compared with 0.63% for 2013. 

OTHER REVOLVING CREDIT AND INSTALLMENT  Other 
revolving credit and installment loans totaled $35.8 billion at 
December 31, 2014, and primarily included student and security-
based loans. Student loans totaled $11.9 billion at December 31, 
2014, compared with $22.0 billion at December 31, 2013, 
reflecting the transfer of $9.7 billion in government guaranteed 
student loans to loans held for sale at June 30, 2014, of which 
$8.3 billion were sold in fourth quarter 2014. The net charge-off 
rate for other revolving credit and installment loans was 1.35% 
for 2014, compared with 1.41% for 2013. 

72 

 
 
 
 
NONPERFORMING ASSETS (NONACCRUAL LOANS AND 
FORECLOSED ASSETS)  Table 31 summarizes nonperforming 
assets (NPAs) for each of the last five years. We generally place 
loans on nonaccrual status when: 
• 	

the full and timely collection of interest or principal 
becomes uncertain (generally based on an assessment of the 
borrower’s financial condition and the adequacy of 
collateral, if any); 
they are 90 days (120 days with respect to real estate 1-4 
family first and junior lien mortgages) past due for interest 
or principal, unless both well-secured and in the process of 
collection; 
part of the principal balance has been charged off (including 
loans discharged in bankruptcy); 

• 	

• 	

• 	

• 	

for junior lien mortgages, we have evidence that the related 
first lien mortgage may be 120 days past due or in the 
process of foreclosure regardless of the junior lien 
delinquency status; or 
performing consumer loans are discharged in bankruptcy, 
regardless of their delinquency status. 

Note 1 (Summary of Significant Accounting Policies – 

Loans) to Financial Statements in this Report describes our 
accounting policy for nonaccrual and impaired loans. 

Table 31:  Nonperforming Assets (Nonaccrual Loans and Foreclosed Assets) 

(in millions)	 

Nonaccrual loans: 

Commercial: 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial (1)	 

Consumer: 

Real estate 1-4 family first mortgage (2) 

Real estate 1-4 family junior lien mortgage 

Automobile 

Other revolving credit and installment 

Total consumer (3)	 

Total nonaccrual loans (4)(5)(6)	 

As a percentage of total loans	 

Foreclosed assets: 

Government insured/guaranteed (7) 

Non-government insured/guaranteed 

Total foreclosed assets	 

Total nonperforming assets	 

As a percentage of total loans	 

2014 

2013 

2012 

2011 

2010 

December 31, 

$ 

538 

1,490 

187 

24 

2,239 

8,583 

1,848 

137 

41 

10,609 

12,848 

1.49% 

$ 

982 

1,627 

2,609 

775 

2,254 

416 

30 

3,475 

9,799 

2,188 

173 

33 

12,193 

15,668 

1.91 

2,093 

1,844 

3,937 

1,467 

3,323 

1,003 

29 

5,822 

11,456 

2,923 

245 

40 

14,664 

20,486 

2.57 

1,509 

2,514 

4,023 

2,167 

4,085 

1,890 

55

3,277 

5,228 

2,676 

115 

8,197 

11,296 

10,932 

1,976 

159 

40 

13,107 

21,304 

2.77 

1,319 

3,342 

4,661 

12,333 

2,303 

248 

62 

14,946 

26,242 

3.47 

1,479 

4,530 

6,009 

$ 

15,457 

19,605 

24,509 

25,965 

32,251 

1.79% 

2.38 

3.07 

3.37 

4.26 

Includes LHFS of $1 million, $1 million, $16 million, $25 million and $3 million at December 31, 2014, 2013, 2012, 2011 and 2010, respectively. 
Includes MHFS of $177 million, $227 million, $336 million, $301 million and $426 million at December 31, 2014, 2013, 2012, 2011, and 2010, respectively. 

(1) 	
(2) 	
(3) 	 December 31, 2012, includes the impact of the implementation of guidance issued by bank regulatory agencies in 2012. 
(4) 	 Excludes PCI loans because they continue to earn interest income from accretable yield, independent of performance in accordance with their contractual terms. 
(5) 	 Real estate 1-4 family mortgage loans predominantly insured by the FHA or guaranteed by the VA and student loans predominantly guaranteed by agencies on behalf of 
the U.S. Department of Education under the Federal Family Education Loan Program are not placed on nonaccrual status because they are insured or guaranteed. 

(6) 	 See Note 6 (Loans and Allowance for Credit Losses) to Financial Statements in this Report for further information on impaired loans. 
(7) 	 During fourth quarter 2014, we adopted Accounting Standards Update (ASU) 2014-14, Classification of Certain Government-Guaranteed Mortgage Loans Upon Foreclosure, 

effective as of January 1, 2014. This ASU requires that certain government guaranteed residential real estate mortgage loans that meet specific criteria be recognized as 
other receivables upon foreclosure; previously, these assets were included in foreclosed assets. Government guaranteed residential real estate mortgage loans that 
completed foreclosure during 2014 and met the criteria specified by ASU 2014-14 are excluded from this table and included in Accounts Receivable in Other Assets. For 
more information on the changes in foreclosures for government guaranteed residential real estate mortgage loans, see Note 1 (Summary of Significant Accounting 
Policies) and Note 7 (Premises, Equipment, Lease Commitments and Other Assets). 

73 

  
 
 
Risk Management - Credit Risk Management (continued) 

Table 32 provides a summary of nonperforming assets 

during 2014. 

Table 32:  Nonperforming Assets by Quarter During 2014 

December 31, 2014 

September 30, 2014 

June 30, 2014 

March 31, 2014 

% of 

total 

% of 

total 

% of 

total 

Balance 

loans 

Balance 

loans 

Balance 

loans 

Balance 

% of 

total 

loans 

(in millions) 

Nonaccrual loans: 

Commercial: 

Commercial and industrial 

$ 

538 

0.20%  $ 

614 

0.24%  $ 

724 

0.29%  $ 

664 

0.28% 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial 

Consumer: 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Automobile 

Other revolving credit and installment 

Total consumer 

Total nonaccrual loans 

Foreclosed assets: 

Government insured/guaranteed (1) 

Non-government insured/guaranteed 

Total foreclosed assets 

1.33 

1.00 

0.20 

0.54 

3.23 

3.09 

0.25 

0.11 

2.37 

1.49 

1,490 

187 

24 

2,239 

8,583 

1,848 

137 

41 

10,609 

12,848 

982 

1,627 

2,609 

1.46 

1.20 

0.22 

0.63 

3.34 

3.13 

0.26 

0.11 

2.46 

1.59 

1,636 

217 

27 

2,494 

8,785 

1,903 

143 

40 

10,871 

13,365 

1,140 

1,691 

2,831 

1.59 

1.38 

0.24 

0.71 

3.47 

3.14 

0.28 

0.10 

2.55 

1.69 

1,805 

239 

29 

2,797 

9,026 

1,965 

150 

34 

11,175 

13,972 

1,257 

1,748 

3,005 

1.80 

1.76 

0.26 

0.79 

3.61 

3.24 

0.31 

0.08 

2.61 

1.77 

2,034 

296 

32 

3,026 

9,357 

2,073 

161 

33 

11,624 

14,650 

1,609 

1,813 

3,422 

Total nonperforming assets 

$  15,457 

1.79%  $  16,196 

1.93%  $  16,977 

2.05%  $  18,072 

2.19% 

Change in NPAs from prior quarter (1) 

$ 

(739) 

(781) 

(1,095) 

(1,533) 

(1) 	 During fourth quarter 2014, we adopted Accounting Standards Update (ASU) 2014-14, Classification of Certain Government-Guaranteed Mortgage Loans Upon Foreclosure, 

effective as of January 1, 2014. This ASU requires that certain government guaranteed residential real estate mortgage loans that meet specific criteria be recognized as 
other receivables upon foreclosure; previously, these assets were included in foreclosed assets. Government guaranteed residential real estate mortgage loans that 
completed foreclosure during 2014 and met the criteria specified by ASU 2014-14 totaled $1.5 billion, $1.1 billion, and $693 million at September 30, 2014, June 30, 2014, 
and March 31, 2014, respectively, and are excluded from this table. For more information on the changes in foreclosures for government guaranteed residential real estate 
mortgage loans, see Note 1 (Summary of Significant Accounting Policies) and Note 7 (Premises, Equipment, Lease Commitments and Other Assets). 

74 

Table 33 provides an analysis of the changes in nonaccrual 

loans. 

Table 33:  Analysis of Changes in Nonaccrual Loans 

(in millions) 

Commercial nonaccrual loans 

Balance, beginning of period 

Inflows 

Outflows: 

Returned to accruing 

Foreclosures 

Charge-offs 

Payments, sales and other (1) 

Total outflows 

Balance, end of period 

Consumer nonaccrual loans 

Balance, beginning of period 

Inflows 

Outflows: 

Returned to accruing 

Foreclosures 

Charge-offs 

Payments, sales and other (1) 

Total outflows 

Balance, end of period 

Total nonaccrual loans 

Dec 31, 

Sep 30, 

Jun 30, 

Mar 31, 

Year ended Dec 31, 

2014 

2014 

2014 

2014 

2014 

2013 

Quarter ended 

$ 

2,494 

410 

(64) 

(45) 

(141) 

(415) 

(665) 

2,798 

342 

3,027 

433 

3,475 

367 

3,475 

1,552 

(37) 

(18) 

(124) 

(467) 

(646) 

(81) 

(32) 

(120) 

(429) 

(662) 

(98) 

(79) 

(116) 

(522) 

(815) 

(280) 

(174) 

(501) 

(1,833) 

(2,788) 

2,239 

2,494 

2,798 

3,027 

2,239 

10,871 

1,454 

11,174 

1,529 

11,623 

1,673 

12,193 

12,193 

1,650 

6,306 

(678) 

(114) 

(278) 

(646) 

(817) 

(148) 

(289) 

(578) 

(1,107) 

(1,104) 

(3,706) 

(132) 

(348) 

(535) 

(146) 

(400) 

(570) 

(540) 

(1,315) 

(2,329) 

5,824 

2,178 

(497) 

(321) 

(723) 

(2,986) 

(4,527) 

3,475 

14,662 

8,117 

(4,137) 

(597) 

(2,343) 

(3,509) 

(1,716) 

(1,832) 

(2,122) 

(2,220) 

(7,890) 

(10,586) 

10,609 

$ 

12,848 

10,871 

13,365 

11,174 

13,972 

11,623 

10,609 

14,650 

12,848 

12,193 

15,668 

(1)  Other outflows include the effects of VIE deconsolidations and adjustments for loans carried at fair value. 

Typically, changes to nonaccrual loans period-over-period 
represent inflows for loans that are placed on nonaccrual status 
in accordance with our policy, offset by reductions for loans that 
are paid down, charged off, sold, foreclosed, or are no longer 
classified as nonaccrual as a result of continued performance 
and an improvement in the borrower’s financial condition and 
loan repayment capabilities. Also, reductions can come from 
borrower repayments even if the loan remains on nonaccrual. 
While nonaccrual loans are not free of loss content, we 

believe exposure to loss is significantly mitigated by the 
following factors at December 31, 2014: 
• 	

98% of total commercial nonaccrual loans and 99% of total 
consumer nonaccrual loans are secured. Of the consumer 
nonaccrual loans, 98% are secured by real estate and 72% 
have a combined LTV (CLTV) ratio of 80% or less. 
losses of $495 million and $3.5 billion have already been 
recognized on 29% of commercial nonaccrual loans and 53% 
of consumer nonaccrual loans, respectively. Generally, when 
a consumer real estate loan is 120 days past due (except 
when required earlier by guidance issued by bank regulatory 
agencies), we transfer it to nonaccrual status. When the loan 
reaches 180 days past due, or is discharged in bankruptcy, it 
is our policy to write these loans down to net realizable 
value (fair value of collateral less estimated costs to sell), 
except for modifications in their trial period that are not 
written down as long as trial payments are made on time. 
Thereafter, we reevaluate each loan regularly and record 
additional write-downs if needed. 
71% of commercial nonaccrual loans were current on 
interest. 

• 	

• 	

• 	

• 	

the risk of loss of all nonaccrual loans has been considered 
and we believe is adequately covered by the allowance for 
loan losses. 
$2.0 billion of consumer loans discharged in bankruptcy 
and classified as nonaccrual were 60 days or less past due, 
of which $1.9 billion were current. 

We continue to work with our customers experiencing 

financial difficulty to determine if they can qualify for a loan 
modification so that they can stay in their homes. Under both 
our proprietary modification programs and the MHA programs, 
customers may be required to provide updated documentation, 
and some programs require completion of payment during trial 
periods to demonstrate sustained performance before the loan 
can be removed from nonaccrual status. In addition, for loans in 
foreclosure in certain states, including New York and New 
Jersey, the foreclosure timeline has significantly increased due 
to backlogs in an already complex process. Therefore, some 
loans may remain on nonaccrual status for a long period. 

If interest due on all nonaccrual loans (including loans that 

were, but are no longer on nonaccrual at year end) had been 
accrued under the original terms, approximately $741 million of 
interest would have been recorded as income on these loans, 
compared with $598 million actually recorded as interest 
income in 2014, versus $764 million and $575 million, 
respectively, in 2013. 

Table 34 provides a summary of foreclosed assets and an 

analysis of changes in foreclosed assets. 

75 

 
 
 
Risk Management - Credit Risk Management (continued) 

Table 34:  Foreclosed Assets 

(in millions) 

Summary by loan segment 

Dec 31, 

Sep 30, 

Jun 30, 

Mar 31, 

Year ended Dec 31, 

2014 

2014 

2014 

2014 

2014 

2013 

Quarter ended 

Government insured/guaranteed (1) 

$ 

982 

1,140 

1,257 

1,609 

982 

2,093 

PCI loans: 

Commercial 

Consumer 

Total PCI loans 

All other loans: 

Commercial 

Consumer 

Total all other loans 

352 

212 

564 

565 

498 

1,063 

Total foreclosed assets 

$ 

2,609 

Analysis of changes in foreclosed assets 

Balance, beginning of period 

$ 

2,831 

Net change in government insured/guaranteed (1)(2) 

Additions to foreclosed assets (3) 

Reductions: 

Sales 

Write-downs and net gains (losses) on sales 

Total reductions 

Balance, end of period 

(158) 

362 

(462) 

36 

(426) 

394 

214 

608 

579 

504 

1,083 

2,831 

3,005 

(117) 

364 

(421) 

— 

(421) 

457 

208 

665 

634 

449 

1,083 

3,005 

3,422 

(352) 

421 

(493) 

7 

(486) 

3,005 

461 

177 

638 

736 

439 

1,175 

3,422 

352 

212 

564 

565 

498 

1,063 

2,609 

3,937 

3,937 

(484) 

448 

(1,111) 

1,595 

497 

149 

646 

759 

439 

1,198 

3,937 

4,023 

584 

1,852 

(490) 

(1,866) 

(2,673) 

11 

54 

151 

(479) 

(1,812) 

(2,522) 

3,422 

2,609 

3,937 

$ 

2,609 

2,831 

(1) 	 During fourth quarter 2014, we adopted Accounting Standards Update (ASU) 2014-14, Classification of Certain Government-Guaranteed Mortgage Loans Upon Foreclosure, 
effective as of January 1, 2014. This ASU requires that government guaranteed residential real estate mortgage loans that meet specific criteria be recognized as other 
receivables upon foreclosure; previously, these assets were included in foreclosed assets. Government guaranteed residential real estate mortgage loans that completed 
foreclosure during 2014 and met the criteria specified by ASU 2014-14 totaled $1.5 billion, $1.1 billion, and $693 million at September 30, 2014, June 30, 2014, and 
March 31, 2014, respectively, and are excluded from this table. For more information on the changes in foreclosures for government guaranteed residential real estate 
mortgage loans, see Note 1 (Summary of Significant Accounting Policies) and Note 7 (Premises, Equipment, Lease Commitments and Other Assets). 

(2) 	 Foreclosed government insured/guaranteed loans are temporarily transferred to and held by us as servicer, until reimbursement is received from FHA or VA. The net change 

in government insured/guaranteed foreclosed assets is made up of inflows from mortgages held for investment and MHFS, and outflows when we are reimbursed by FHA/ 
VA. Transfers from government insured/guaranteed loans to foreclosed assets amounted to $45 million, $41 million, $43 million, and $62 million for the quarters ended 
December 31, September 30, June 30, and March 31, 2014 and $191 million and $2.9 billion for the years ended December 31, 2014 and 2013, respectively. The amounts 
previously reported for the quarterly net change in government insured/guaranteed foreclosed assets have been revised to exclude $375 million, $409 million and 
$693 million at September 30, 2014, June 30, 2014, and March 31, 2014, respectively, to reflect the impact of the adoption of ASU 2014-14. 

(3) 	 Predominantly include loans moved into foreclosure from nonaccrual status, PCI loans transitioned directly to foreclosed assets and repossessed automobiles. 

Foreclosed assets at December 31, 2014, included 

$1.6 billion of foreclosed residential real estate that had 
collateralized commercial and consumer loans, of which 59% is 
predominantly FHA insured or VA guaranteed and expected to 
have minimal or no loss content. The remaining foreclosed 
assets balance of $1.0 billion has been written down to estimated 
net realizable value. The decrease in foreclosed assets at 
December 31, 2014, compared with December 31, 2013, was the 
result of the adoption of ASU 2014-14, which requires that 
government guaranteed residential real estate mortgage loans 
that meet specific criteria be recognized as other receivables 
upon foreclosure (previously, these were included in foreclosed 
assets). Of the $2.6 billion in foreclosed assets at December 31, 
2014, 33% have been in the foreclosed assets portfolio one year 
or less. 

76 

TROUBLED DEBT RESTRUCTURINGS (TDRs) 

Table 35:  Troubled Debt Restructurings (TDRs) 

(in millions)	 

Commercial TDRs 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial TDRs	 

Consumer TDRs 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Credit Card 

Automobile 

Other revolving credit and installment 

Trial modifications 

Total consumer TDRs (1)	 

Total TDRs	 

TDRs on nonaccrual status 

TDRs on accrual status (1) 

Total TDRs	 

2014 

2013 

2012 

2011 

2010 

December 31, 

724 

1,880 

314 

2 

2,920 

1,034 

2,248 

475 

8

3,765 

1,700 

2,625 

801 

20

5,146 

2,046 

2,262 

1,008 

33 

5,349 

619 

725 

407 

— 

1,751 

18,226 

2,437 

18,925 

2,468 

17,804 

2,390 

13,799 

1,986 

11,603 

1,626 

338 

127 

49 

452 

21,629 

24,549 

7,104 

17,445 

$ 

24,549 

431 

189 

33 

650 

22,696 

26,461 

8,172 

18,289 

26,461 

531 

314 

24 

705 

21,768 

26,914 

10,149 

16,765 

26,914 

593 

260 

19 

651 

17,308 

22,657 

6,811 

15,846 

22,657 

548 

214 

16 

— 

14,007 

15,758 

5,185
 

10,573
 

15,758 

$ 

$ 

$ 

(1) 	 TDR loans include $2.1 billion, $2.5 billion, $1.9 billion, $318 million, and $429 million at December 31, 2014, 2013, 2012, 2011, and 2010, respectively, of government 

insured/guaranteed loans that are predominantly insured by the FHA or guaranteed by the VA and are accruing. 

Table 36:  TDRs Balance by Quarter During 2014 

(in millions) 

Commercial TDRs 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial TDRs	 

Consumer TDRs 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Credit Card 

Automobile 

Other revolving credit and installment 

Trial modifications 

Total consumer TDRs	 

Total TDRs	 

TDRs on nonaccrual status 

TDRs on accrual status 

Total TDRs	 

Dec 31, 

Sep 30, 

2014 

2014 

Jun 30, 

2014 

Mar 31, 

2014 

724 

1,880 

314 

2 

2,920 

836 

2,034 

328 

3

3,201 

950 

2,179 

391 

5

3,525 

1,088 

2,233 

454 

6 

3,781 

18,226 

2,437 

18,366 

2,464 

18,582 

2,463 

19,043 

2,460 

338 

127 

49 

452 

21,629 

24,549 

7,104 

17,445 

$ 

24,549 

358 

135 

45 

473 

21,841 

25,042 

7,313 

17,729 

25,042 

379 

151 

38 

469 

22,082 

25,607 

7,638 

17,969 

25,607 

399 

169 

34 

593 

22,698 

26,479 

7,774
 

18,705
 

26,479 

$ 

$ 

$ 

Table 35 and Table 36 provide information regarding the 

recorded investment of loans modified in TDRs. The allowance 
for loan losses for TDRs was $3.6 billion and $4.5 billion at 
December 31, 2014 and 2013, respectively. See Note 6 (Loans 
and Allowance for Credit Losses) to Financial Statements in this 
Report for additional information regarding TDRs. In those 
situations where principal is forgiven, the entire amount of such 
forgiveness is immediately charged off to the extent not done so 
prior to the modification. We sometimes delay the timing on the 

repayment of a portion of principal (principal forbearance) and 
charge off the amount of forbearance if that amount is not 
considered fully collectible. 

Our nonaccrual policies are generally the same for all loan 
types when a restructuring is involved. We re-underwrite loans 
at the time of restructuring to determine whether there is 
sufficient evidence of sustained repayment capacity based on the 
borrower’s documented income, debt to income ratios, and other 
factors. Loans lacking sufficient evidence of sustained repayment 

77 

Risk Management - Credit Risk Management (continued) 

capacity at the time of modification are charged down to the fair 
value of the collateral, if applicable. For an accruing loan that 
has been modified, if the borrower has demonstrated 
performance under the previous terms and the underwriting 
process shows the capacity to continue to perform under the 
restructured terms, the loan will generally remain in accruing 
status. Otherwise, the loan will be placed in nonaccrual status 
until the borrower demonstrates a sustained period of 
performance, generally six consecutive months of payments, or 
equivalent, inclusive of consecutive payments made prior to 
modification. Loans will also be placed on nonaccrual, and a 
corresponding charge-off is recorded to the loan balance, when 

Table 37:  Analysis of Changes in TDRs 

we believe that principal and interest contractually due under 
the modified agreement will not be collectible. 

Table 37 provides an analysis of the changes in TDRs. Loans 

that may be modified more than once are reported as TDR 
inflows only in the period they are first modified. Other than 
resolutions such as foreclosures, sales and transfers to held for 
sale, we may remove loans held for investment from TDR 
classification, but only if they have been refinanced or 
restructured at market terms and qualify as a new loan. 

(in millions) 

Commercial TDRs 

Balance, beginning of period 

Inflows 

Outflows 

Charge-offs 

Foreclosure 

Payments, sales and other (1) 

Balance, end of period	 

Consumer TDRs 

Balance, beginning of period 

Inflows 

Outflows 

Charge-offs 

Foreclosure 

Payments, sales and other (1) 

Net change in trial modifications (2) 

Balance, end of period	 

Total TDRs	 

Dec 31, 

Sep 30, 

Jun 30, 

Mar 31, 

Year ended Dec. 31, 

2014 

2014 

2014 

2014 

2014 

2013 

Quarter ended 

$ 

3,201 

232 

(62) 

(27) 

(424) 

3,525 

208 

(42) 

(12) 

(478) 

3,781 

276 

(28) 

(8) 

(496) 

3,765 

442 

3,765 

1,158 

(23) 

(3) 

(155) 

(50) 

5,146 

1,794 

(132) 

(88) 

(400) 

(1,798) 

(2,955) 

2,920 

3,201 

3,525 

3,781 

2,920 

3,765 

21,841 

957 

(99) 

(252) 

(797) 

(21) 

21,629 

$ 

24,549 

22,082 

946 

(120) 

(303) 

(768) 

4 

21,841 

25,042 

22,698 

1,003 

(139) 

(283) 

(1,073) 

(124) 

22,082 

25,607 

22,696 

1,104 

22,696 

4,010 

(157) 

(325) 

(563) 

(57) 

22,698 

26,479 

(515) 

(1,163) 

(3,201) 

(198) 

21,629 

24,549 

21,768 

5,958 

(859) 

(1,290) 

(2,826) 

(55) 

22,696 

26,461 

(1) 	 Other outflows include normal amortization/accretion of loan basis adjustments and loans transferred to held-for-sale. It also includes $1 million of loans refinanced or 
restructured as new loans and removed from TDR classification for the quarter ended March 31, 2014. No loans were removed from TDR classification for the quarters 
ended December 31, September 30, and June 30, 2014, respectively. During 2013, $84 million of loans were refinanced or restructured as new loans and removed from 
TDR classification. 

(2) 	 Net change in trial modifications includes: inflows of new TDRs entering the trial payment period, net of outflows for modifications that either (i) successfully perform and 

enter into a permanent modification, or (ii) did not successfully perform according to the terms of the trial period plan and are subsequently charged-off, foreclosed upon or 
otherwise resolved. Our experience is that substantially all of the mortgages that enter a trial payment period program are successful in completing the program 
requirements. 

78 

 
mortgage loans or 

LOANS 90 DAYS OR MORE PAST DUE AND STILL ACCRUING 
Loans 90 days or more past due as to interest or principal are 
still accruing if they are (1) well-secured and in the process of 
collection or (2) real estate 
consumer loans exempt under regulatory rules from being 
classified as nonaccrual until later delinquency, usually 120 days 
past due. PCI loans are not included in past due and still 
accruing loans even though they are 90 days or more 
contractually past due. These PCI loans are considered to be 
accruing because they continue to earn interest from accretable 
yield, independent of performance in accordance with their 
contractual terms. 

Excluding insured/guaranteed loans, loans 90 days or more 

past due and still accruing at December 31, 2014, were down 
$125 million, or 12%, from December 31, 2013, due to payoffs, 

Table 38:  Loans 90 Days or More Past Due and Still Accruing 

modifications and other loss mitigation activities, decline in non­
strategic and liquidating portfolios, and credit stabilization. 

Loans 90 days or more past due and still accruing whose 

repayments are predominantly insured by the FHA or 
guaranteed by the VA for mortgages and the U.S. Department of 
Education for student loans under the Federal Family Education 
Loan Program (FFELP) were $16.9 billion at December 31, 2014, 
down from $22.2 billion at December 31, 2013. 

Table 38 reflects non-PCI loans 90 days or more past due 

and still accruing by class for loans not government insured/ 
guaranteed. For additional information on delinquencies by loan 
class, see Note 6 (Loans and Allowance for Credit Losses) to 
Financial Statements in this Report. 

(in millions) 

2014 

2013 

2012 

2011 

2010 

Loans 90 days or more past due and still accruing: 

Total (excluding PCI (1)): 

$  17,810 

23,219 

23,245 

22,569 

18,488 

Less: FHA insured/guaranteed by the VA (2)(3) 

16,827 

21,274 

20,745 

19,240 

14,733 

December 31, 

$ 

$ 

Less: Student loans guaranteed under the FFELP (4) 

Total, not government insured/guaranteed 

By segment and class, not government insured/guaranteed: 

Commercial: 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage (3) 

Real estate 1-4 family junior lien mortgage (3) 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer	 

Total, not government insured/guaranteed 

$ 

63 

920 

900 

1,045 

1,065 

1,435 

1,281 

2,048 

1,106 

2,649 

31 

16 

— 

47 

260 

83 

364 

73 

93 

873 

920 

11 

35 

97 

143 

354 

86 

321 

55 

86 

902 

1,045 

48 

228 

27 

303 

564 

133 

310 

40 

85 

159 

256 

89

504 

781 

279 

346 

51 

87

330 

104 

193 

627 

941 

366 

516 

79 

120 

1,132 

1,435 

1,544 

2,048 

2,022 

2,649 

(1) 	 PCI loans totaled $3.7 billion, $4.5 billion, $6.0 billion, $8.7 billion and $11.6 billion at December 31, 2014, 2013, 2012, 2011 and 2010, respectively. 
(2) 	 Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA. 
(3) 	
(4) 	 Represents loans whose repayments are predominantly guaranteed by agencies on behalf of the U.S. Department of Education under the FFELP. In fourth quarter 2014, 

Includes mortgages held for sale 90 days or more past due and still accruing. 

substantially all government guaranteed loans were sold. 

79 

 
 
Risk Management - Credit Risk Management (continued) 

NET CHARGE-OFFS 

Table 39:  Net Charge-offs 

Year ended 

Quarter ended 

December 31, 

December 31, 

September 30, 

June 30, 

March 31, 

Net loan 

% of 

Net loan 

% of 

Net loan 

% of 

Net loan 

% of 

Net loan 

charge-

offs 

avg. 

loans 

charge-

avg. 

charge-

avg. 

charge-

avg. 

charge-

offs 

loans (1) 

offs 

loans (1) 

offs 

loans (1) 

offs 

loans (1) 

% of 

avg. 

($ in millions) 

2014 

Commercial: 

Commercial and industrial  $ 

Real estate mortgage 
Real estate construction 

Lease financing 

Total commercial 

Consumer: 

258 
(94) 
(127) 
7 

44 

0.10%  $ 

(0.08) 
(0.72) 

0.06 

0.01 

82 

(25) 
(26) 

1 

32 

0.12%  $ 

(0.09) 
(0.56) 

0.05 

0.03 

67 

(37) 
(58) 

4 

0.11%  $ 

(0.13) 
(1.27) 

0.10 

(24) 

(0.02) 

Real estate 1-4 family 

first mortgage 

Real estate 1-4 family 

junior lien mortgage 

Credit card 

Automobile 

Other revolving credit and 

installment 

509 

626 

864 

380 

522 

Total consumer 

2,901 

0.19 

1.00 

3.14 

0.70 

1.35 

0.65 

Total 

$  2,945 

0.35%  $ 

2013 

Commercial: 

Commercial and industrial 
Real estate mortgage 
Real estate construction 
Lease financing 

$ 

Total commercial 

Consumer: 

Real estate 1-4 family first 

mortgage 

Real estate 1-4 family junior 

lien mortgage 

Credit card 
Automobile 

Other revolving credit and 

installment 

Total consumer 

Total 

343 
(36) 
(109) 
17 

215 

1,193 

1,310 

895 
303 

593 

4,294 

0.15 %  $ 
(0.03) 
(0.66) 
0.14 

0.06 

0.47 

1.86 

3.62 
0.63 

1.41 

0.98 

88 

0.13 

134 

221 

132 

128 

703 

735 

107 
(41) 
(13) 
— 

53 

195 

226 

220 
108 

161 

910 

963 

0.88 

2.97 

0.94 

1.45 

0.63 

0.34%  $ 

0.18 %  $ 
(0.14) 
(0.32) 
— 

0.06 

0.30 

1.34 

3.38 
0.85 

1.50 

0.82 

0.47 %  $ 

114 

140 

201 

112 

125 

692 

668 

55 
(19) 
(17) 
— 

19 

242 

275 

207 
78 

154 

956 

975 

0.17 

0.90 

2.87 

0.81 

1.46 

0.62 

0.32%  $ 

0.10 %  $ 
(0.08) 
(0.40) 
— 

0.02 

0.38 

1.58 

3.28 
0.63 

1.45 

0.86 

60 

(10) 
(20) 

1 

31 

137 

160 

211 

46 

132 

686 

717 

81 
(5) 
(45) 
18 

49 

327 

360 

233 
41 

142 

1,103 

0.10%  $ 

(0.04) 
(0.47) 

0.05 

0.03 

0.21 

1.02 

3.20 

0.35 

1.22 

0.62 

0.35%  $ 

0.14 %  $ 
(0.02) 
(1.09) 
0.55 

0.05 

0.52 

2.02 

3.90 
0.35 

1.34 

1.01 

49 

(22) 
(23) 

1 

5 

170 

192 

231 

90 

137 

820 

825 

100 
29 
(34) 
(1) 

94 

429 

449 

235 
76 

136 

1,325 

0.08% 

(0.08) 
(0.54) 

0.03 

0.01 

0.27 

1.19 

3.57 

0.70 

1.29 

0.75 

0.41% 

0.18 % 
0.11 
(0.83) 
(0.03) 

0.11 

0.69 

2.46 

3.95 
0.66 

1.34 

1.23 

$ 

4,509 

0.56 %  $ 

0.48 %  $ 

1,152 

0.58 %  $ 

1,419 

0.72 % 

(1)  Quarterly net charge-offs (recoveries) as a percentage of average respective loans are annualized. 

Table 39 presents net charge-offs for the four quarters and 

full year of 2014 and 2013. Net charge-offs in 2014 were 
$2.9 billion (0.35% of average total loans outstanding) compared 
with $4.5 billion (0.56%) in 2013. We continued to have strong 
improvement in our commercial and residential real estate 
secured portfolios. Our commercial real estate portfolios were in 
a net recovery position every quarter in 2014 and 2013. Our 
consumer real estate portfolios continued to benefit from the 
improvement in the housing market with losses down 
$1.4 billion, or 55%, from 2013. 

80 

ALLOWANCE FOR CREDIT LOSSES  The allowance for credit 
losses, which consists of the allowance for loan losses and the 
allowance for unfunded credit commitments, is management’s 
estimate of credit losses inherent in the loan portfolio and 
unfunded credit commitments at the balance sheet date, 
excluding loans carried at fair value. The detail of the changes in 
the allowance for credit losses by portfolio segment (including 
charge-offs and recoveries by loan class) is in Note 6 (Loans and 
Allowance for Credit Losses) to Financial Statements in this 
Report. 

We apply a disciplined process and methodology to 
establish our allowance for credit losses each quarter. This 
process takes into consideration many factors, including 
historical and forecasted loss trends, loan-level credit quality 

Table 40:  Allocation of the Allowance for Credit Losses (ACL) 

ratings and loan grade-specific characteristics. The process 
involves subjective and complex judgments. In addition, we 
review a variety of credit metrics and trends. These credit 
metrics and trends, however, do not solely determine the 
amount of the allowance as we use several analytical tools. For 
additional information on our allowance for credit losses, see the 
“Critical Accounting Policies – Allowance for Credit Losses” 
section and Note 1 (Summary of Significant Accounting Policies) 
and Note 6 (Loans and Allowance for Credit Losses) to Financial 
Statements in this Report. 

Table 40 presents the allocation of the allowance for credit 

losses by loan segment and class for the last five years. 

Dec 31, 2014 

Dec 31, 2013 

Dec 31, 2012 

Dec 31, 2011 

Dec 31, 2010 

Loans 

as % 

of total 

Loans 

as % 

of total 

Loans 

as % 

of total 

Loans 

as % 

of total 

Loans 

as % 

of total 

ACL 

loans 

ACL 

loans 

ACL 

loans 

ACL 

loans 

ACL 

loans 

(in millions) 

Commercial: 

Commercial and industrial 

$  3,506 

32%  $  3,040 

29%  $  2,789 

28%  $  2,810 

27%  $  3,531 

24% 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial 

Consumer: 

1,576 

1,097 

198 

6,377 

13 

2 

1 

48 

2,157 

14 

2,284 

13 

2,570 

14 

775 

131 

2 

1 

552 

89 

2 

2 

893 

85 

2 

2 

3,072 

1,387 

179 

13 

4 

2 

6,103 

46 

5,714 

45 

6,358 

45 

8,169 

43 

Real estate 1-4 family first mortgage 

2,878 

31 

4,087 

32 

6,100 

31 

6,934 

30 

7,603 

30 

Real estate 1-4 family junior lien 

mortgage 

Credit card 

Automobile 

Other revolving credit and 

installment 

1,566 

1,271 

516 

561 

7 

4 

6 

4 

2,534 

1,224 

475 

548 

8 

3 

6 

5 

3,462 

1,234 

417 

550 

10 

3 

6 

5 

3,897 

1,294 

555 

630 

11 

3 

6 

5 

4,557 

1,945 

771 

418 

13 

3 

6 

5 

Total consumer 

6,792 

52 

8,868 

54 

11,763 

55 

13,310 

55 

15,294 

57 

Total 

$ 13,169 

100%  $ 14,971 

100%  $ 17,477 

100%  $ 19,668 

100%  $ 23,463 

100% 

Dec 31, 2014 

Dec 31, 2013 

Dec 31, 2012 

Dec 31, 2011 

Dec 31, 2010 

$ 

$ 

Components: 

Allowance for loan losses 

Allowance for unfunded credit 

commitments 

Allowance for credit losses 

Allowance for loan losses as a 
percentage of total loans 

Allowance for loan losses as a 

percentage of total net charge-offs 

Allowance for credit losses as a 
percentage of total loans 

Allowance for credit losses as a 

percentage of total nonaccrual loans 

12,319 

850 

13,169 

1.43% 

418 

1.53 

103 

14,502 

469 

14,971 

1.76 

322 

1.82 

96 

17,060 

417 

17,477 

2.13 

189 

2.19 

85 

19,372 

296 

19,668 

2.52 

171 

2.56 

92 

23,022 

441 

23,463 

3.04 

130 

3.10 

89 

In addition to the allowance for credit losses, there was 

$2.9 billion at December 31, 2014, and $5.2 billion at 
December 31, 2013, of nonaccretable difference to absorb losses 
for PCI loans. The allowance for credit losses is lower than 
otherwise would have been required without PCI loan 
accounting. As a result of PCI loans, certain ratios of the 
Company may not be directly comparable with credit-related 
metrics for other financial institutions. For additional 
information on PCI loans, see the “Risk Management – Credit 

Risk Management – Purchased Credit-Impaired Loans” section, 
Note 1 (Summary of Significant Accounting Policies) and Note 6 
(Loans and Allowance for Credit Losses) to Financial Statements 
in this Report. 

The ratio of the allowance for credit losses to total 
nonaccrual loans may fluctuate significantly from period to 
period due to such factors as the mix of loan types in the 
portfolio, borrower credit strength and the value and 
marketability of collateral. Substantially all of our nonaccrual 

81 

 
Risk Management - Credit Risk Management (continued) 

loans were real estate 1-4 family first and junior lien mortgage 
loans at December 31, 2014. 

The allowance for credit losses again declined in 2014, 
which reflected continued credit improvement, particularly in 
residential real estate and primarily associated with continued 
improvement in the housing market. The total provision for 
credit losses was $1.4 billion in 2014, $2.3 billion in 2013 and 
$7.2 billion in 2012. 

The 2014 provision for credit losses was $1.4 billion, 
$1.6 billion less than net charge-offs, due to strong underlying 
credit, and improvement in the housing market. 

The 2013 provision was $2.3 billion, $2.2 billion less than 

net charge-offs, and the 2012 provision was $7.2 billion, 
$1.8 billion less than net charge-offs. In each of 2013 and 2012 
the provision was influenced by continually improving credit 
performance. 

We believe the allowance for credit losses of $13.2 billion at 

December 31, 2014, was appropriate to cover credit losses 
inherent in the loan portfolio, including unfunded credit 
commitments, at that date. The allowance for credit losses is 
subject to change and reflects existing factors as of the date of 
determination, including economic or market conditions and 
ongoing internal and external examination processes. Due to the 
sensitivity of the allowance for credit losses to changes in the 
economic and business environment, it is possible that we will 
incur incremental credit losses not anticipated as of the balance 
sheet date. Future allowance levels may increase or decrease 
based on a variety of factors, including loan growth, portfolio 
performance and general economic conditions. Our process for 
determining the allowance for credit losses is discussed in the 
“Critical Accounting Policies – Allowance for Credit Losses” 
section and Note 1 (Summary of Significant Accounting Policies) 
to Financial Statements in this Report. 

82 

LIABILITY FOR MORTGAGE LOAN REPURCHASE LOSSES 
We sell residential mortgage loans to various parties, including 
(1) government-sponsored entities (GSEs) Federal Home Loan 
Mortgage Corporation (FHLMC) and Federal National Mortgage 
Association (FNMA) who include the mortgage loans in GSE-
guaranteed mortgage securitizations, (2) SPEs that issue private 
label MBS, and (3) other financial institutions that purchase 
mortgage loans for investment or private label securitization. In 
addition, we pool FHA-insured and VA-guaranteed mortgage 
loans that are then used to back securities guaranteed by the 
Government National Mortgage Association (GNMA). We may 
be required to repurchase these mortgage loans, indemnify the 
securitization trust, investor or insurer, or reimburse the 
securitization trust, investor or insurer for credit losses incurred 
on loans (collectively, repurchase) in the event of a breach of 
contractual representations or warranties that is not remedied 
within a period (usually 90 days or less) after we receive notice 
of the breach. The majority of repurchase demands are on loans 
that default in the first 24 to 36 months following origination of 
the mortgage loan. 

In connection with our sales and securitization of residential 

mortgage loans to various parties, we have established a 
mortgage repurchase liability, initially at fair value, related to 
various representations and warranties that reflect 
management’s estimate of losses for loans for which we could 
have a repurchase obligation, whether or not we currently 
service those loans, based on a combination of factors. Our 
mortgage repurchase liability estimation process also 
incorporates a forecast of repurchase demands associated with 
mortgage insurance rescission activity. 

Because we retain the servicing for most of the mortgage 

loans we sell or securitize, we believe the quality of our 
residential mortgage loan servicing portfolio provides helpful 
information in evaluating our repurchase liability. Of the 
$1.8 trillion in the residential mortgage loan servicing portfolio 
at December 31, 2014, 94% was current and less than 2% was 
subprime at origination. Our combined delinquency and 
foreclosure rate on this portfolio was 5.79% at 
December 31, 2014, compared with 6.40% at December 31, 2013. 
Three percent of this portfolio is private label securitizations for 
which we originated the loans and therefore have some 
repurchase risk. 

The overall level of unresolved repurchase demands and 

mortgage insurance rescissions outstanding at 
December 31, 2014, was down from a year ago both in number of 
outstanding loans and in total dollar balances as we continued to 
work through the new demands and mortgage insurance 
rescissions and as we announced settlements with both Federal 
Home Loan Mortgage Corporation (FHLMC) and Federal 
National Mortgage Association (FNMA) in 2013, that resolved 
substantially all repurchase liabilities associated with loans sold 
to FHLMC prior to January 1, 2009, and loans sold to FNMA 
that were originated prior to January 1, 2009. Demands from 
private investors declined from December 31, 2013 primarily due 
to settlements with two private investors in first quarter 2014 
that resolved many of the increased demands we experienced 
commencing in 2012 and significantly in fourth quarter 2013. 
Customary with industry practice, we have the right of 

recourse against correspondent lenders from whom we have 
purchased loans with respect to representations and warranties. 
Historical recovery rates as well as projected lender performance 
are incorporated in the establishment of our mortgage 
repurchase liability. 

We do not typically receive repurchase requests from 
GNMA, FHA and the Department of Housing and Urban 
Development (HUD) or VA. As an originator of an FHA-insured 
or VA-guaranteed loan, we are responsible for obtaining the 
insurance with FHA or the guarantee with the VA. To the extent 
we are not able to obtain the insurance or the guarantee we must 
request permission to repurchase the loan from the GNMA pool. 
Such repurchases from GNMA pools typically represent a self-
initiated process upon discovery of the uninsurable loan (usually 
within 180 days from funding of the loan). Alternatively, in lieu 
of repurchasing loans from GNMA pools, we may be asked by 
FHA/HUD or the VA to indemnify them (as applicable) for 
defects found in the Post Endorsement Technical Review process 
or audits performed by FHA/HUD or the VA. The Post 
Endorsement Technical Review is a process whereby HUD 
performs underwriting audits of closed/insured FHA loans for 
potential deficiencies. Our liability for mortgage loan repurchase 
losses incorporates probable losses associated with such 
indemnification. 

Table 41 provides the number of unresolved repurchase 

demands and mortgage insurance rescissions. 

83 

 
 
Risk Management - Credit Risk Management (continued) 

Table 41:  Unresolved Repurchase Demands and Mortgage Insurance Rescissions 

Government 
sponsored entities (1) 

Mortgage insurance 
rescissions with no demand 
(2) 

Private 

Total 

Number of 
loans 

Original loan 
balance (3) 

Number of 
loans 

Original loan 
balance (3) 

Number of 
loans 

Original loan 
balance (3) 

Number of 
loans 

Original loan 
balance (3) 

546  $ 

426 

678 

599 

674 

4,422 

6,313 

5,910 

118 

93 

149 

126 

124 

958 

1,413 

1,371 

173  $ 

322 

362 

391 

2,260 

1,240 

1,206 

1,278 

34 

75 

80 

89 

497 

264 

258 

278 

120  $ 

233 

305 

409 

394 

385 

561 

652 

31 

52 

66 

90 

87 

87 

127 

145 

839  $ 

981 

1,345 

1,399 

3,328 

6,047 

8,080 

7,840 

183 

220 

295 

305 

708 

1,309 

1,798 

1,794 

($ in millions) 

2014 

December 31, 

September 30, 

June 30, 

March 31, 

2013 

December 31, 

September 30, 

June 30, 

March 31, 

(1) 	

Includes unresolved repurchase demands of 4 and $1 million, 7 and $1 million, 14 and $3 million, 25 and $3 million, 42 and $6 million, 1,247 and $225 million, 942 and 
$190 million and 674 and $147 million at December 31, September 30, June 30 and March 31, 2014, and December 31, September 30, June 30 and March 31, 2013, 
respectively, received from investors on mortgage servicing rights acquired from other originators. We generally have the right of recourse against the seller and may be 
able to recover losses related to such repurchase demands subject to counterparty risk associated with the seller. 

(2) 	 As part of our representations and warranties in our loan sales contracts, we typically represent to GSEs and private investors that certain loans have mortgage insurance 

to the extent there are loans that have loan to value ratios in excess of 80% that require mortgage insurance. To the extent the mortgage insurance is rescinded by the 
mortgage insurer due to a claim of breach of a contractual representation or warranty, the lack of insurance may result in a repurchase demand from an investor. Similar to 
repurchase demands, we evaluate mortgage insurance rescission notices for validity and appeal for reinstatement if the rescission was not based on a contractual breach. 
When investor demands are received due to lack of mortgage insurance, they are reported as unresolved repurchase demands based on the applicable investor category 
for the loan (GSE or private). 

(3) 	 While the original loan balances related to these demands are presented above, the establishment of the repurchase liability is based on a combination of factors, such as 

our appeals success rates, reimbursement by correspondent and other third party originators, and projected loss severity, which is driven by the difference between the 
current loan balance and the estimated collateral value less costs to sell the property. 

Table 42 summarizes the changes in our mortgage 
repurchase liability. We incurred net losses on repurchased 
loans and investor reimbursements totaling $144 million in 
2014, compared with $481 million in 2013, excluding the 

Table 42:  Changes in Mortgage Repurchase Liability 

$746 million and the $508 million cash payments for the 
FHLMC and FNMA settlement agreements, respectively. 

(in millions) 

Balance, beginning of period	 

Provision for repurchase losses: 

Loan sales 

Change in estimate (1) 

Total additions (reductions) 

Losses (2) 

Balance, end of period	 

Quarter ended 

Dec 31, 

Sep 30, 

Jun 30, 

Mar 31, 

Year ended Dec. 31, 

2014 

2014 

2014 

$ 

669 

766 

799 

10

(49) 

(39) 

(15) 

12

(93) 

(81) 

(16) 

12

(38) 

(26) 

(7) 

$ 

615 

669 

766 

2014 

899 

10 

(4) 

6 

(106) 

799 

2014 

899 

44 

(184) 

(140) 

(144) 

615 

2013 

2,206 

143 

285 

428 

2012 

1,326 

275 

1,665 

1,940
 

(1,735) 

(1,060)
 

899 

2,206 

(1) 	 Results from changes in investor demand and mortgage insurer practices, credit deterioration and changes in the financial stability of correspondent lenders. 
(2) 	 Year ended December 31, 2013, reflects $746 million as a result of the agreement with FHLMC that resolves substantially all repurchase liabilities related to loans sold to 
FHLMC prior to January 1, 2009. Year ended December 31, 2013, reflects $508 million as a result of the agreement with FNMA that resolves substantially all repurchase 
liabilities related to loans sold to FNMA that were originated prior to January 1, 2009. 

Our liability for mortgage repurchases, included in “Accrued 
expenses and other liabilities” in our consolidated balance sheet, 
represents our best estimate of the probable loss that we expect 
to incur for various representations and warranties in the 
contractual provisions of our sales of mortgage loans. The 
mortgage repurchase liability estimation process requires 
management to make difficult, subjective and complex 
judgments about matters that are inherently uncertain, 
including demand expectations, economic factors, and the 
specific characteristics of the loans subject to repurchase. Our 
evaluation considers all vintages and the collective actions of the 
GSEs and their regulator, the Federal Housing Finance Agency 
(FHFA), mortgage insurers and our correspondent lenders. We 
maintain regular contact with the GSEs, the FHFA, and other 

significant investors to monitor their repurchase demand 
practices and issues as part of our process to update our 
repurchase liability estimate as new information becomes 
available. The liability was $615 million at December 31, 2014, 
and $899 million at December 31, 2013. In 2014, we released 
$140 million, which increased net gains on mortgage loan 
origination/sales activities, compared with a provision of 
$428 million in 2013. The release in 2014 was primarily due to a 
re-estimation of our liability based on recently observed trends. 

Because of the uncertainty in the various estimates 

underlying the mortgage repurchase liability, there is a range of 
losses in excess of the recorded mortgage repurchase liability 
that are reasonably possible. The estimate of the range of 
possible loss for representations and warranties does not 

84 

represent a probable loss, and is based on currently available 
information, significant judgment, and a number of assumptions 
that are subject to change. The high end of this range of 
reasonably possible losses in excess of our recorded liability was 
$973 million at December 31, 2014, and was determined based 
upon modifying the assumptions (particularly to assume 
significant changes in investor repurchase demand practices) 
used in our best estimate of probable loss to reflect what we 
believe to be the high end of reasonably possible adverse 
assumptions. 

Table 43 provides information on the sensitivity of the 

mortgage repurchase liability estimate to changes in 
assumptions. For additional information on our repurchase 
liability, see Note 9 (Mortgage Banking Activities) to Financial 
Statements in this Report. 

Table 43:  Mortgage Repurchase Liability - Sensitivity
 
Assumptions
 

(in millions) 

Balance at December 31, 2014 

Loss on repurchases (1) 

Increase in liability from: 

10% higher losses 

25% higher losses 

Repurchase rate assumption (2) 

Increase in liability from: 

10% higher repurchase rates 

25% higher repurchase rates 

Mortgage 

repurchase 

liability 

615 

28.4% 

57 

141 

0.2% 

48 

120 

$ 

$ 

$ 

(1) 	 Represents total estimated average loss rate on repurchased loans, net of 

recovery from third party originators, based on historical experience and 
current economic conditions. The average loss rate includes the impact of 
repurchased loans for which no loss is expected to be realized. 

(2) 	 Represents the combination of the estimated investor audit/file review rate, 

the investor demand rate on those audited loans, and the unsuccessful appeal 
rate on those demands. As such, the repurchase rate can be significantly 
impacted by changes in investor behavior if they decide to review/audit more 
loans or demand more repurchases on the loans they audit. These behavior 
changes drive a significant component of our estimated high end of the range 
of reasonably possible losses in excess of our recorded repurchase liability, 
which includes adverse assumptions in excess of the sensitivity ranges 
presented in this table. 

RISKS RELATING TO SERVICING ACTIVITIES  In addition to 
servicing loans in our portfolio, we act as servicer and/or master 
servicer of residential mortgage loans included in GSE-
guaranteed mortgage securitizations, GNMA-guaranteed 
mortgage securitizations of FHA-insured/VA-guaranteed 
mortgages and private label mortgage securitizations, as well as 
for unsecuritized loans owned by institutional investors. The 
following discussion summarizes the primary duties and 
requirements of servicing and related industry developments. 

General Servicing Duties and Requirements 
The loans we service were originated by us or by other mortgage 
loan originators. As servicer, our primary duties are typically to 
(1) collect payments due from borrowers, (2) advance certain 
delinquent payments of principal and interest on the mortgage 
loans, (3) maintain and administer any hazard, title or primary 
mortgage insurance policies relating to the mortgage loans, (4) 
maintain any required escrow accounts for payment of taxes and 
insurance and administer escrow payments, (5) foreclose on 
defaulted mortgage loans or, to the extent consistent with the 
related servicing agreement, consider alternatives to foreclosure, 

such as loan modifications or short sales, and (6) for loans sold 
into private label securitizations, manage the foreclosed property 
through liquidation. As master servicer, our primary duties are 
typically to (1) supervise, monitor and oversee the servicing of 
the mortgage loans by the servicer, (2) consult with each servicer 
and use reasonable efforts to cause the servicer to observe its 
servicing obligations, (3) prepare monthly distribution 
statements to security holders and, if required by the 
securitization documents, certain periodic reports required to be 
filed with the SEC, (4) if required by the securitization 
documents, calculate distributions and loss allocations on the 
mortgage-backed securities, (5) prepare tax and information 
returns of the securitization trust, and (6) advance amounts 
required by non-affiliated servicers who fail to perform their 
advancing obligations. 

Each agreement under which we act as servicer or master 

servicer generally specifies a standard of responsibility for 
actions we take in such capacity and provides protection against 
expenses and liabilities we incur when acting in compliance with 
the specified standard. For example, most private label 
securitization agreements under which we act as servicer or 
master servicer typically provide that the servicer and the master 
servicer are entitled to indemnification by the securitization 
trust for taking action or refraining from taking action in good 
faith or for errors in judgment. However, we are not 
indemnified, but rather are required to indemnify the 
securitization trustee, against any failure by us, as servicer or 
master servicer, to perform our servicing obligations or against 
any of our acts or omissions that involve willful misfeasance, bad 
faith or gross negligence in the performance of, or reckless 
disregard of, our duties. In addition, if we commit a material 
breach of our obligations as servicer or master servicer, we may 
be subject to termination if the breach is not cured within a 
specified period following notice, which can generally be given 
by the securitization trustee or a specified percentage of security 
holders. Whole loan sale contracts under which we act as 
servicer generally include similar provisions with respect to our 
actions as servicer. The standards governing servicing in GSE-
guaranteed securitizations, and the possible remedies for 
violations of such standards, vary, and those standards and 
remedies are determined by servicing guides maintained by the 
GSEs, contracts between the GSEs and individual servicers and 
topical guides published by the GSEs from time to time. Such 
remedies could include indemnification or repurchase of an 
affected mortgage loan. 

Consent Orders and Settlement Agreements for 
Mortgage Servicing and Foreclosure Practices 
In connection with our servicing activities we have entered into 
various settlements with federal and state regulators to resolve 
certain alleged servicing issues and practices. In general, these 
settlements required us to provide customers with loan 
modification relief, refinancing relief, and foreclosure prevention 
and assistance, as well as imposed certain monetary penalties on 
us. 

In particular, on February 28, 2013, we entered into 
amendments to an April 2011 Consent Order with both the 
Office of the Comptroller of the Currency (OCC) and the FRB, 
which effectively ceased the Independent Foreclosure Review 
program created by such Consent Order and replaced it with an 
accelerated remediation commitment to provide foreclosure 
prevention actions on $1.2 billion of residential mortgage loans, 
subject to a process to be administered by the OCC and the FRB. 
During 2014, we believe we reported sufficient foreclosure 
prevention actions to the monitor of the accelerated remediation 

85 

 
Risk Management - Credit Risk Management (continued) 

financial instruments, the value of the pension liability and 
other items affecting earnings. 
We assess interest rate risk by comparing outcomes under 
various earnings simulations using many interest rate scenarios 
that differ in the direction of interest rate changes, the degree of 
change over time, the speed of change and the projected shape of 
the yield curve. These simulations require assumptions 
regarding how changes in interest rates and related market 
conditions could influence drivers of earnings and balance sheet 
composition such as loan origination demand, prepayment 
speeds, deposit balances and mix, as well as pricing strategies. 
Our risk measures include both net interest income 
sensitivity and interest rate sensitive noninterest income and 
expense impacts. We refer to the combination of these exposures 
as interest rate sensitive earnings. In general, the Company is 
positioned to benefit from higher interest rates. Currently, our 
profile is such that net interest income will benefit from higher 
interest rates as our assets reprice faster and to a greater degree 
than our liabilities, and, in response to lower market rates, our 
assets will reprice downward and to a greater degree than our 
liabilities. Our interest rate sensitive noninterest income and 
expense is largely driven by mortgage activity, and tends to move 
in the opposite direction of our net interest income. So, in 
response to higher interest rates, mortgage activity, primarily 
refinancing activity, generally declines. And in response to lower 
rates, mortgage activity generally increases. Mortgage results are 
also impacted by the valuation of MSRs and related hedge 
positions. See the “Risk Management - Asset/Liability 
Management - Mortgage Banking Interest Rate and Market 
Risk” section in this Report for more information. 

The degree to which these sensitivities offset each other is 
dependent upon the timing and magnitude of changes in interest 
rates, and the slope of the yield curve. During a transition to a 
higher or lower interest rate environment, a reduction or 
increase in interest-sensitive earnings from the mortgage 
banking business could occur quickly, while the benefit or 
detriment from balance sheet repricing could take more time to 
develop. For example, our lower rate scenarios (scenario 1 and 
scenario 2) in the following table initially measure a decline in 
long-term interest rates versus our most likely scenario. 
Although the performance in these rate scenarios contain initial 
benefit from increased mortgage banking activity, the result is 
lower earnings relative to the most likely scenario over time 
given pressure on net interest income. The higher rate scenarios 
(scenario 3 and scenario 4) measure the impact of varying 
degrees of rising short-term and long-term interest rates over 
the course of the forecast horizon relative to the most likely 
scenario, both resulting in positive earnings sensitivity. 

As of December 31, 2014, our most recent simulations 
estimate earnings at risk over the next 24 months under a range 
of both lower and higher interest rates. The results of the 
simulations are summarized in Table 44, indicating cumulative 
net income after tax earnings sensitivity relative to the most 
likely earnings plan over the 24 month horizon (a positive range 
indicates a beneficial earnings sensitivity measurement relative 
to the most likely earnings plan and a negative range indicates a 
detrimental earnings sensitivity relative to the most likely 
earnings plan). 

process to meet the $1.2 billion commitment, but are awaiting 
monitor approval. 

In addition, on February 9, 2012, a federal/state settlement 

was announced among the DOJ, HUD, the Department of the 
Treasury, the Department of Veteran Affairs, the Federal Trade 
Commission, the Executive Office of the U.S. Trustee, the 
Consumer Financial Protection Bureau, a task force of Attorneys 
General, Wells Fargo, and four other servicers related to 
investigations of mortgage industry servicing and foreclosure 
practices. Under the terms of this settlement, we agreed to 
certain programmatic commitments, consisting of three 
components totaling approximately $5.3 billion. As announced 
on March 18, 2014, we have successfully fulfilled our remaining 
commitments (and state-level sub-commitments) in accordance 
with the terms of this settlement. 

Asset/Liability Management 
Asset/liability management involves evaluating, monitoring and 
managing interest rate risk, market risk, liquidity and funding. 
Primary oversight of interest rate risk and market risk resides 
with the Finance Committee of our Board of Directors (Board), 
which oversees the administration and effectiveness of financial 
risk management policies and processes used to assess and 
manage these risks. Primary oversight of liquidity and funding 
resides with the Risk Committee of the Board. At the 
management level we utilize a Corporate Asset/Liability 
Management Committee (Corporate ALCO), which consists of 
senior financial, risk, and business executives, to oversee these 
risks and report on them periodically to the Board’s Finance 
Committee and Risk Committee as appropriate. Each of our 
principal lines of business has its own asset/liability 
management committee and process linked to the Corporate 
ALCO process. As discussed in more detail for trading activities 
below, we employ separate management level oversight specific 
to market risk. Market risk, in its broadest sense, refers to the 
possibility that losses will result from the impact of adverse 
changes in market rates and prices on our trading and non-
trading portfolios and financial instruments. 

INTEREST RATE RISK  Interest rate risk, which potentially can 
have a significant earnings impact, is an integral part of being a 
financial intermediary. We are subject to interest rate risk 
because: 
• 	

assets and liabilities may mature or reprice at different 
times (for example, if assets reprice faster than liabilities 
and interest rates are generally falling, earnings will initially 
decline); 
assets and liabilities may reprice at the same time but by 
different amounts (for example, when the general level of 
interest rates is falling, we may reduce rates paid on 
checking and savings deposit accounts by an amount that is 
less than the general decline in market interest rates); 
short-term and long-term market interest rates may change 
by different amounts (for example, the shape of the yield 
curve may affect new loan yields and funding costs 
differently); 
the remaining maturity of various assets or liabilities may 
shorten or lengthen as interest rates change (for example, if 
long-term mortgage interest rates decline sharply, MBS held 
in the investment securities portfolio may prepay 
significantly earlier than anticipated, which could reduce 
portfolio income); or 
interest rates may also have a direct or indirect effect on 
loan demand, collateral values, credit losses, mortgage 
origination volume, the fair value of MSRs and other 

• 	

• 	

• 	

• 	

86 

 
 
Table 44:  Earnings Sensitivity Over 24 Month Horizon 
Relative to Most Likely Earnings Plan 

Most 

Lower rates 

Higher rates 

likely 

Scenario 1 

Scenario 2  Scenario 3  Scenario 4 

Ending rates: 

Federal funds 

1.87  % 

0.25 

1.61 

2.10 

5.00 

10-year 
treasury (1) 

Earnings relative 
to most likely 

3.76 

1.70 

3.26 

4.26 

6.01 

N/A 

(2)-(3)  % 

(1)-(2) 

0 - 5 

>5 

(1) 	 U.S. Constant Maturity Treasury Rate 

We use the investment securities portfolio and exchange-
traded and over-the-counter (OTC) interest rate derivatives to 
hedge our interest rate exposures. See the “Balance Sheet 
Analysis - Investment Securities” section in this Report for more 
information on the use of the available-for-sale and held-to­
maturity securities portfolios. The notional or contractual 
amount, credit risk amount and fair value of the derivatives used 
to hedge our interest rate risk exposures as of 
December 31, 2014, and December 31, 2013, are presented in 
Note 16 (Derivatives) to Financial Statements in this Report. We 
use derivatives for asset/liability management in two main ways: 
• 	
to convert the cash flows from selected asset and/or liability 
instruments/portfolios, including investments, commercial 
loans and long-term debt, from fixed-rate payments to 
floating-rate payments, or vice versa; and 
to economically hedge our mortgage origination pipeline, 
funded mortgage loans and MSRs using interest rate swaps, 
swaptions, futures, forwards and options. 

• 	

MORTGAGE BANKING INTEREST RATE AND MARKET RISK 
We originate, fund and service mortgage loans, which subjects 
us to various risks, including credit, liquidity and interest rate 
risks. Based on market conditions and other factors, we reduce 
credit and liquidity risks by selling or securitizing some or all of 
the long-term fixed-rate mortgage loans we originate and most 
of the ARMs we originate. On the other hand, we may hold 
originated ARMs and fixed-rate mortgage loans in our loan 
portfolio as an investment for our growing base of core deposits. 
We determine whether the loans will be held for investment or 
held for sale at the time of commitment. We may subsequently 
change our intent to hold loans for investment and sell some or 
all of our ARMs or fixed-rate mortgages as part of our corporate 
asset/liability management. We may also acquire and add to our 
securities available for sale a portion of the securities issued at 
the time we securitize MHFS. 

As expected, with the increase in average mortgage interest 

rates in 2014, our mortgage banking revenue declined as the 
level of mortgage loan refinance activity decreased compared 
with 2013. The decline in mortgage loan origination income 
(primarily driven by the decline in mortgage loan refinancing 
volume) more than offset the increase in net servicing income. 
Despite the increase in average mortgage interest rates, the slow 
recovery in the housing sector, and the continued lack of 
liquidity in the nonconforming secondary markets, our mortgage 
banking revenue was strong in 2014, reflecting the 
complementary origination and servicing strengths of the 
business. The secondary market for agency-conforming 
mortgages functioned well during 2014. 

Interest rate and market risk can be substantial in the 
mortgage business. Changes in interest rates may potentially 
reduce total origination and servicing fees, the value of our 
residential MSRs measured at fair value, the value of MHFS and 
the associated income and loss reflected in mortgage banking 
noninterest income, the income and expense associated with 

instruments (economic hedges) used to hedge changes in the fair 
value of MSRs and MHFS, and the value of derivative loan 
commitments (interest rate “locks”) extended to mortgage 
applicants. 

Interest rates affect the amount and timing of origination 
and servicing fees because consumer demand for new mortgages 
and the level of refinancing activity are sensitive to changes in 
mortgage interest rates. Typically, a decline in mortgage interest 
rates will lead to an increase in mortgage originations and fees 
and may also lead to an increase in servicing fee income, 
depending on the level of new loans added to the servicing 
portfolio and prepayments. Given the time it takes for consumer 
behavior to fully react to interest rate changes, as well as the 
time required for processing a new application, providing the 
commitment, and securitizing and selling the loan, interest rate 
changes will affect origination and servicing fees with a lag. The 
amount and timing of the impact on origination and servicing 
fees will depend on the magnitude, speed and duration of the 
change in interest rates. 

We measure originations of MHFS at fair value where an 
active secondary market and readily available market prices exist 
to reliably support fair value pricing models used for these loans. 
Loan origination fees on these loans are recorded when earned, 
and related direct loan origination costs are recognized when 
incurred. We also measure at fair value certain of our other 
interests held related to residential loan sales and 
securitizations. We believe fair value measurement for MHFS 
and other interests held, which we hedge with free-standing 
derivatives (economic hedges) along with our MSRs measured at 
fair value, reduces certain timing differences and better matches 
changes in the value of these assets with changes in the value of 
derivatives used as economic hedges for these assets. During 
2014 and 2013, in response to continued secondary market 
illiquidity, we continued to originate certain prime non-agency 
loans to be held for investment for the foreseeable future rather 
than to be held for sale. In addition, in 2013, we originated 
certain prime agency-eligible loans to be held for investment as 
part of our asset/liability management strategy. 

We initially measure all of our MSRs at fair value and carry 
substantially all of them at fair value depending on our strategy 
for managing interest rate risk. Under this method, the MSRs 
are recorded at fair value at the time we sell or securitize the 
related mortgage loans. The carrying value of MSRs carried at 
fair value reflects changes in fair value at the end of each quarter 
and changes are included in net servicing income, a component 
of mortgage banking noninterest income. If the fair value of the 
MSRs increases, income is recognized; if the fair value of the 
MSRs decreases, a loss is recognized. We use a dynamic and 
sophisticated model to estimate the fair value of our MSRs and 
periodically benchmark our estimates to independent appraisals. 
The valuation of MSRs can be highly subjective and involve 
complex judgments by management about matters that are 
inherently unpredictable. See “Critical Accounting Policies -
Valuation of Residential Mortgage Servicing Rights” section in 
this Report for additional information. Changes in interest rates 
influence a variety of significant assumptions included in the 
periodic valuation of MSRs, including prepayment speeds, 
expected returns and potential risks on the servicing asset 
portfolio, the value of escrow balances and other servicing 
valuation elements. 

A decline in interest rates generally increases the propensity 

for refinancing, reduces the expected duration of the servicing 
portfolio and therefore reduces the estimated fair value of MSRs. 
This reduction in fair value causes a charge to income for MSRs 
carried at fair value, net of any gains on free-standing derivatives 

87 

 
Risk Management - Asset/Liability Management (continued) 

(economic hedges) used to hedge MSRs. We may choose not to 
fully hedge all the potential decline in the value of our MSRs 
resulting from a decline in interest rates because the potential 
increase in origination/servicing fees in that scenario provides a 
partial “natural business hedge.” An increase in interest rates 
generally reduces the propensity for refinancing, extends the 
expected duration of the servicing portfolio and therefore 
increases the estimated fair value of the MSRs. However, an 
increase in interest rates can also reduce mortgage loan demand 
and therefore reduce origination income. 

The price risk associated with our MSRs is economically 
hedged with a combination of highly liquid interest rate forward 
instruments including mortgage forward contracts, interest rate 
swaps and interest rate options. All of the instruments included 
in the hedge are marked to market daily. Because the hedging 
instruments are traded in highly liquid markets, their prices are 
readily observable and are fully reflected in each quarter’s mark 
to market. Quarterly MSR hedging results include a combination 
of directional gain or loss due to market changes as well as any 
carry income generated. If the economic hedge is effective, its 
overall directional hedge gain or loss will offset the change in the 
valuation of the underlying MSR asset. Gains or losses 
associated with these economic hedges are included in mortgage 
banking noninterest income. Consistent with our longstanding 
approach to hedging interest rate risk in the mortgage business, 
the size of the hedge and the particular combination of forward 
hedging instruments at any point in time is designed to reduce 
the volatility of the mortgage business’s earnings over various 
time frames within a range of mortgage interest rates. Because 
market factors, the composition of the mortgage servicing 
portfolio and the relationship between the origination and 
servicing sides of our mortgage business change continually, the 
types of instruments used in our hedging are reviewed daily and 
rebalanced based on our evaluation of current market factors 
and the interest rate risk inherent in our MSRs portfolio. 
Throughout 2014, our economic hedging strategy generally used 
forward mortgage purchase contracts that were effective at 
offsetting the impact of interest rates on the value of the MSR 
asset. 

Mortgage forward contracts are designed to pass the full 
economics of the underlying reference mortgage securities to the 
holder of the contract, including both the directional gain and 
loss from the forward delivery of the reference securities and the 
corresponding carry income. Carry income represents the 
contract’s price accretion from the forward delivery price to the 
spot price including both the yield earned on the reference 
securities and the market implied cost of financing during the 
period. The actual amount of carry income earned on the hedge 
each quarter will depend on the amount of the underlying asset 
that is hedged and the particular instruments included in the 
hedge. The level of carry income is driven by the slope of the 
yield curve and other market driven supply and demand factors 
affecting the specific reference securities. A steep yield curve 
generally produces higher carry income while a flat or inverted 
yield curve can result in lower or potentially negative carry 
income. The level of carry income is also affected by the type of 
instrument used. In general, mortgage forward contracts tend to 
produce higher carry income than interest rate swap contracts. 
Carry income is recognized over the life of the mortgage forward 
as a component of the contract’s mark to market gain or loss. 

Hedging the various sources of interest rate risk in mortgage 

banking is a complex process that requires sophisticated 
modeling and constant monitoring. While we attempt to balance 
these various aspects of the mortgage business, there are several 
potential risks to earnings: 

88 

• 	

• 	

Valuation changes for MSRs associated with interest rate 
changes are recorded in earnings immediately within the 
accounting period in which those interest rate changes 
occur, whereas the impact of those same changes in interest 
rates on origination and servicing fees occur with a lag and 
over time. Thus, the mortgage business could be protected 
from adverse changes in interest rates over a period of time 
on a cumulative basis but still display large variations in 
income from one accounting period to the next. 
The degree to which our net gains on loan originations 
offsets valuation changes for MSRs is imperfect, varies at 
different points in the interest rate cycle, and depends not 
just on the direction of interest rates but on the pattern of 
quarterly interest rate changes. 

• 	 Origination volumes, the valuation of MSRs and hedging 
results and associated costs are also affected by many 
factors. Such factors include the mix of new business 
between ARMs and fixed-rate mortgages, the relationship 
between short-term and long-term interest rates, the degree 
of volatility in interest rates, the relationship between 
mortgage interest rates and other interest rate markets, and 
other interest rate factors. Additional factors that can 
impact the valuation of the MSRs include changes in 
servicing and foreclosure costs due to changes in investor or 
regulatory guidelines, as well as individual state foreclosure 
legislation, and changes in discount rates due to market 
participants requiring a higher return due to updated 
market expectations on costs and risks associated with 
investing in MSRs. Many of these factors are hard to predict 
and we may not be able to directly or perfectly hedge their 
effect. 

• 	 While our hedging activities are designed to balance our 
mortgage banking interest rate risks, the financial 
instruments we use may not perfectly correlate with the 
values and income being hedged. For example, the change 
in the value of ARM production held for sale from changes 
in mortgage interest rates may or may not be fully offset by 
Treasury and LIBOR index-based financial instruments 
used as economic hedges for such ARMs. Additionally, 
hedge-carry income we earn on our economic hedges for the 
MSRs may not continue if the spread between short-term 
and long-term rates decreases, we shift composition of the 
hedge to more interest rate swaps, or there are other 
changes in the market for mortgage forwards that affect the 
implied carry. 

The total carrying value of our residential and commercial 
MSRs was $14.0 billion and $16.8 billion at December 31, 2014 
and 2013, respectively. The weighted-average note rate on our 
portfolio of loans serviced for others was 4.45% and 4.52% at 
December 31, 2014 and 2013, respectively. The carrying value of 
our total MSRs represented 0.75% and 0.88% of mortgage loans 
serviced for others at December 31, 2014 and 2013, respectively. 
As part of our mortgage banking activities, we enter into 
commitments to fund residential mortgage loans at specified 
times in the future. A mortgage loan commitment is an interest 
rate lock that binds us to lend funds to a potential borrower at a 
specified interest rate and within a specified period of time, 
generally up to 60 days after inception of the rate lock. These 
loan commitments are derivative loan commitments if the loans 
that will result from the exercise of the commitments will be held 
for sale. These derivative loan commitments are recognized at 
fair value on the balance sheet with changes in their fair values 
recorded as part of mortgage banking noninterest income. The 
fair value of these commitments include, at inception and during 

the life of the loan commitment, the expected net future cash 
flows related to the associated servicing of the loan as part of the 
fair value measurement of derivative loan commitments. 
Changes subsequent to inception are based on changes in fair 
value of the underlying loan resulting from the exercise of the 
commitment and changes in the probability that the loan will not 
fund within the terms of the commitment, referred to as a fall­
out factor. The value of the underlying loan commitment is 
affected primarily by changes in interest rates and the passage of 
time. 

Outstanding derivative loan commitments expose us to the 

risk that the price of the mortgage loans underlying the 
commitments might decline due to increases in mortgage 
interest rates from inception of the rate lock to the funding of the 
loan. To minimize this risk, we employ mortgage forwards and 
options, Eurodollar futures and options, and Treasury futures, 
forwards and options contracts as economic hedges against the 
potential decreases in the values of the loans. We expect that 
these derivative financial instruments will experience changes in 
fair value that will either fully or partially offset the changes in 
fair value of the derivative loan commitments. However, changes 
in investor demand, such as concerns about credit risk, can also 
cause changes in the spread relationships between underlying 
loan value and the derivative financial instruments that cannot 
be hedged. 

MARKET RISK - TRADING ACTIVITIES  The Finance 
Committee of our Board of Directors reviews the acceptable 
market risk appetite for our trading activities. We engage in 
trading activities primarily to accommodate the investment and 
risk management activities of our customers, execute economic 
hedging to manage certain balance sheet risks and, to a very 
limited degree, for proprietary trading for our own account. 
These activities primarily occur within our Wholesale Banking 
businesses and to a lesser extent other divisions of the Company. 
This includes entering into transactions with our customers that 
are recorded as trading assets and liabilities on our balance 
sheet. All of our trading assets and liabilities, including 
securities, foreign exchange transactions, commodity 
transactions, and derivatives are carried at fair value. Income 
earned related to these trading activities include net interest 
income and changes in fair value related to trading assets and 
liabilities. Net interest income earned on trading assets and 
liabilities is reflected in the interest income and interest expense 
components of our income statement. Changes in fair value of 
trading assets and liabilities are reflected in net gains on trading 
activities, a component of noninterest income in our income 
statement. 

Table 45 presents total revenue from trading activities. 

Table 45:  Income from Trading Activities 

(in millions) 

2014 

Interest income (1) 

$ 

1,685 

Less: Interest expense (2) 

Net interest income 

Noninterest income: 

Net gains from trading 

activities (3): 

382 

1,303 

Year ended December 31, 

2013 

1,376 

307 

1,069 

2012 

1,358 

245 

1,113 

Customer 

accommodation 

Economic hedges 
and other (4) 

Proprietary trading 

Total net trading 

gains 

Total trading-related net 

interest and noninterest 
income 

924 

233 

4 

1,278 

1,347 

332 

13 

345 

15 

1,161 

1,623 

1,707 

$ 

2,464 

2,692 

2,820 

(1) 	 Represents interest and dividend income earned on trading securities. 
(2) 	 Represents interest and dividend expense incurred on trading securities we 

have sold but have not yet purchased. 

(3) 	 Represents realized gains (losses) from our trading activity and unrealized 

gains (losses) due to changes in fair value of our trading positions, attributable 
to the type of business activity. 

(4) 	 Excludes economic hedging of mortgage banking activities and asset/liability 

management. 

Customer accommodation  Customer accommodation activities 
are conducted to help customers manage their investment and 
risk management needs. We engage in market-making activities 
or act as an intermediary to purchase or sell financial 
instruments in anticipation of or in response to customer needs. 
This category also includes positions we use to manage our 
exposure to customer transactions. 

For the majority of our customer accommodation trading, 
we serve as intermediary between buyer and seller. For example, 
we may purchase or sell a derivative to a customer who wants to 
manage interest rate risk exposure. We typically enter into 
offsetting derivative or security positions with a separate 
counterparty or exchange to manage our exposure to the 
derivative with our customer. We earn income on this activity 
based on the transaction price difference between the customer 
and offsetting derivative or security positions, which is reflected 
in the fair value changes of the positions recorded in net gains on 
trading activities. 

Customer accommodation trading also includes net gains 
related to market-making activities in which we take positions to 
facilitate customer order flow. For example, we may own 
securities recorded as trading assets (long positions) or sold 
securities we have not yet purchased, recorded as trading 
liabilities (short positions), typically on a short-term basis, to 
facilitate support of buying and selling demand from our 
customers. As a market maker in these securities, we earn 
income due to: (1) the difference between the price paid or 
received for the purchase and sale of the security (bid-ask 
spread), (2) the net interest income, and (3) the change in fair 
value of the long or short positions during the short-term period 
held on our balance sheet. Additionally, we may enter into 
separate derivative or security positions to manage our exposure 
related to our long or short security positions. Collectively, 
income earned on this type of market-making activity is reflected 
in the fair value changes of these positions recorded in net gain 
on trading activities. 

89 

 
 
Risk Management - Asset/Liability Management (continued) 

Economic hedges and other  Economic hedges in trading are not 
designated in a hedge accounting relationship and exclude 
economic hedging related to our asset/liability risk management 
and substantially all mortgage banking risk management 
activities. Economic hedging activities include the use of trading 
securities to economically hedge risk exposures related to non-
trading activities or derivatives to hedge risk exposures related 
to trading assets or trading liabilities. Economic hedges are 
unrelated to our customer accommodation activities. Other 
activities include financial assets held for investment purposes 
that we elected to carry at fair value with changes in fair value 
recorded to earnings in order to mitigate accounting 
measurement mismatches or avoid embedded derivative 
accounting complexities. 

Proprietary trading  Proprietary trading consists of security or 
derivative positions executed for our own account based upon 
market expectations or to benefit from price differences between 
financial instruments and markets. Proprietary trading activity 
has been substantially restricted by the Dodd-Frank Act 

Table 46:  Distribution of Daily Trading-Related Revenues 

provisions known as the “Volcker Rule.” Accordingly, we 
reduced and are exiting certain business activities in anticipation 
of the rule’s compliance date. As discussed within this section 
and the noninterest income section of our financial results, 
proprietary trading activity is insignificant to our business and 
financial results. For more details on the Volcker Rule, see the 
“Regulatory Reform” section in this Report. 

Daily Trading-Related Revenue  Table 46 provides information 
on the distribution of daily trading-related revenues for the 
Company’s trading portfolio. This trading-related revenue is 
defined as the change in value of the trading assets and trading 
liabilities, trading-related net interest income, and trading-
related intra-day gains and losses. Net trading-related revenue 
does not include activity related to long-term positions held for 
economic hedging purposes, period-end adjustments, and other 
activity not representative of daily price changes driven by 
market factors. 

Market Risk is the risk of adverse changes in the fair value of the 
trading portfolios and financial instruments held by the 
Company due to changes in market risk factors such as interest 
rates, credit spreads, foreign exchange rates, equity, and 
commodity prices. Market risk is intrinsic to the Company’s 
sales and trading, market making, investing, and risk 
management activities. 

The Company uses Value-at-Risk (VaR) metrics 

complemented with sensitivity analysis and stress testing in 
measuring and monitoring market risk. These market risk 

90 

measures are monitored at both the business unit level and at 
aggregated levels on a daily basis. Our corporate market risk 
management function aggregates and monitors all exposures to 
ensure risk measures are within our established risk appetite. 
Changes to the market risk profile are analyzed and reported on 
a daily basis. The Company monitors various market risk 
exposure measures from a variety of perspectives, which include 
line of business, product, risk type, and legal entity. 

VaR is a statistical risk measure used to estimate the potential 
loss from adverse moves in the financial markets. The VaR 
measures assume that historical changes in market values 
(historical simulation analysis) are representative of the 
potential future outcomes and measure the expected loss over a 
given time interval (for example, 1 day or 10 days) within a given 
confidence level. Our historical simulation analysis approach 
uses historical observations of daily changes of each of the 
market risk factors from each trading day in the previous 
12 months. The risk drivers of each market risk exposure are 
updated on a daily basis. We measure and report VaR for a 1-day 
holding period at a 99% confidence level. This means that we 
would expect to incur single day losses greater than predicted by 
VaR estimates for the measured positions one time in every 
100 trading days. We treat data from all historical periods as 
equally relevant and consider using data for the previous 12 
months as appropriate for determining VaR. We believe using a 
12-month look back period helps ensure the Company’s VaR is 
responsive to current market conditions.

 VaR measurement between different financial institutions 

is not readily comparable due to modeling and assumption 
differences from company to company. VaR measures are more 
useful when interpreted as an indication of trends rather than an 
absolute measure to be compared across financial institutions. 

• 	

• 	

• 	

• 	

• 	

credit risk - exposures from corporate credit spreads, asset-
backed security spreads, and mortgage prepayments. 
interest rate risk - exposures from changes in the level, 
scope, and curvature of interest rate curves and the volatility 
of interest rates. 
equity risk - exposures to changes in equity prices and 
volatilities of single name, index, and basket exposure. 
commodity risk - exposures to changes in commodity prices 
and volatilities. 
foreign exchange risk - exposures to changes in foreign 
exchange rates and volatilities. 

VaR is the primary market risk management measure for 

the assets and liabilities classified as trading and is used as a 
supplemental analysis tool to monitor exposures classified as 
available for sale (AFS) and other exposures that we carry at fair 
value. 

Trading VaR is the measure used to provide insight into the 

market risk exhibited by the Company’s trading positions. The 
Company calculates Trading VaR for risk management purposes 
to establish line of business and Company-wide risk limits. 
Trading VaR is calculated based on all trading positions 
classified as trading assets or trading liabilities on our balance 
sheet. 

VaR models are subject to limitations which include, but are 

Table 47 shows the results of the Company’s Trading VaR by 

not limited to, the use of historical changes in market factors 
that may not accurately reflect future changes in market factors, 
and the inability to predict market liquidity in extreme market 
conditions. All limitations such as model inputs, model 
assumptions, and calculation methodology risk are monitored by 
the Corporate Market Risk Group and the Corporate Model Risk 
Group. 

The VaR models measure exposure to the following 

categories: 

Table 47:  Trading 1-Day 99% General VaR Risk Category 

risk category. As presented in the table, average Trading VaR 
was $21 million for the quarter ended December 31, 2014, 
compared with $17 million for the quarter ended 
September 30, 2014. The increase was primarily driven by 
changes in portfolio composition. 

(in millions) 

General VaR Risk Categories 

Credit 

Interest rate 

Equity 

Commodity 

Foreign exchange 

Diversification benefit (1) 

Total VaR 

December 31, 2014 

Quarter ended 

September 30, 2014 

Period 
end 

Average 

Low 

High 

Period 
end 

Average 

Low 

High 

$ 

10 

24 

9 

1 

1 

(23) 

22 

14 

27 

8 

1 

1 

(30) 

21 

10 

19 

6 

1 

— 

19 

37 

12 

2 

1 

17 

29 

8 

1 

— 

(37) 

18 

16 

30 

7 

1 

1 

(38) 

17 

12 

25 

6 

1 

— 

20 

39 

9 

1 

1 

(1) 	 The period-end VaR was less than the sum of the VaR components described above, which is due to portfolio diversification. The diversification effect arises because the 
risks are not perfectly correlated causing a portfolio of positions to usually be less risky than the sum of the risks of the positions alone. The diversification benefit is not 
meaningful for low and high metrics since they may occur on different days. 

Sensitivity Analysis  Given the inherent limitations of the VaR 
models, the Company uses other measures, including sensitivity 
analysis, to measure and monitor risk. Sensitivity analysis is the 
measure of exposure to a single risk factor, such as a 0.01% 
increase in interest rates or a 1% increase in equity prices. We 
conduct and monitor sensitivity on interest rates, credit spreads, 
volatility, equity, commodity, and foreign exchange exposure. 
Sensitivity analysis complements VaR as it provides an 
indication of risk relative to each factor irrespective of historical 
market moves. 

Stress Testing  While VaR captures the risk of loss due to adverse 
changes in markets using recent historical market data, stress 
testing captures the Company’s exposure to extreme but low 
probability market movements. Stress scenarios estimate the 
risk of losses based on management’s assumptions of abnormal 
but severe market movements such as severe credit spread 
widening or a large decline in equity prices. These scenarios 
assume that the market moves happen instantaneously and no 
repositioning or hedging activity takes place to mitigate losses as 
events unfold (a conservative approach since experience 
demonstrates otherwise). 

91 

 
  
Risk Management - Asset/Liability Management (continued) 

An inventory of scenarios is maintained representing both 
historical and hypothetical stress events that affect a broad range 
of market risk factors with varying degrees of correlation and 
differing time horizons. Hypothetical scenarios assess the impact 
of large movements in financial variables on portfolio values. 
Typical examples include a 100 basis point increase across the 
yield curve or a 10% decline in stock market indexes. Historical 
scenarios utilize an event-driven approach: the stress scenarios 
are based on plausible but rare events, and the analysis 
addresses how these events might affect the risk factors relevant 
to a portfolio. 

The Company’s stress testing framework is also used in 
calculating results in support of the Federal Reserve Board’s 
Comprehensive Capital Analysis & Review (CCAR) and internal 
stress tests. Stress scenarios are regularly reviewed and updated 
to address potential market events or concerns. For more detail 
on the CCAR process, see the “Capital Management” section in 
this Report. 

Regulatory Market Risk Capital  is based on U.S. regulatory 
agency risk-based capital regulations that are based on the Basel 
Committee Capital Accord of the Basel Committee on Banking 
Supervision. Prior to January 1, 2013, U.S. banking regulators’ 
market risk capital requirements were subject to Basel I and 
thereafter based on Basel 2.5. Effective January 1, 2014, the 
Company must calculate regulatory capital based on the Basel III 
market risk capital rule, which integrated Basel 2.5, and requires 
banking organizations with significant trading activities to adjust 
their capital requirements to better account for the market risks 
of those activities based on a comprehensive and risk sensitive 
method and models. The market risk capital rule is intended to 

Table 48:  Market Risk Regulatory Capital and RWAs 

(in millions) 

Total VaR 

Total Stressed VaR 

Incremental Risk Charge 

Securitized Products Charge 

Standard Specific Risk Charge 

De minimis Charges (positions not included in models) 

cover the risk of loss in value of covered positions due to changes 
in market conditions. 

Composition of Material Portfolio of Covered Positions  The 
market risk capital rule substantially modified the determination 
of market risk risk-weighted assets (RWAs), and implemented a 
more risk-sensitive methodology for the risks inherent in certain 
“covered” trading positions. The positions that are “covered” by 
the market risk capital rule are generally a subset of our trading 
assets and trading liabilities, specifically those held by the 
Company for the purpose of short-term resale or with the intent 
of benefiting from actual or expected short-term price 
movements, or to lock in arbitrage profits. Positions excluded 
from market risk regulatory capital treatment are subject to the 
credit risk capital rules applicable to the “non-covered” trading 
positions. 

The material portfolio of the Company’s “covered” positions 
is predominantly concentrated in the trading assets and trading 
liabilities managed within Wholesale Banking where the 
substantial portion of market risk capital is required. Wholesale 
Banking engages in the fixed income, traded credit, foreign 
exchange, equities, and commodities markets businesses. Other 
business segments hold small additional trading positions 
covered under the market risk capital rule. 

Table 48 summarizes the market risk-based capital 

requirements charge and market RWAs in accordance with the 
Basel III market risk capital rule as of December 31, 2014, and in 
accordance with the Basel 2.5 market risk capital rule as of 
December 31, 2013. The market RWAs are calculated as the sum 
of the components in the table below. 

December 31, 2014 

December 31, 2013 

Risk-
based 
capital 

Risk-
weighted 
assets 

Risk-
based 
capital 

$ 

146 

1,822 

1,469 

18,359 

345 

766 

4,317 

9,577 

1,177 

14,709 

66 

829 

252 

921 

393 

633 

583 

125 

Risk-
weighted 
assets 

3,149 

11,512 

4,913 

7,913 

7,289 

1,563 

Total 

$ 

3,969 

49,613 

2,907 

36,339 

92 

RWA Rollforward  Table 49 depicts the changes in the market 
risk regulatory capital and RWAs under Basel III for the full year 
and fourth quarter of 2014. 

Table 49: Analysis of Changes in Market Risk Regulatory
 
Capital and RWAs
 

(in millions) 

Risk-
based 
capital 

Risk-
weighted 
assets 

Balance, December 31, 2013 

$ 

2,907 

36,339 

Total VaR 

Total Stressed VaR 

Incremental Risk Charge 

Securitized Products Charge 

Standardized Specific Risk Charge 

De minimis Charges 

(106) 

(1,327) 

548 

(48) 

133 

594 

(59) 

6,847 

(596) 

1,664 

7,420 

(734) 

Balance, December 31, 2014 

$ 

3,969 

49,613 

Balance, September 30, 2014 

$ 

4,089 

51,117 

Total VaR 

Total Stressed VaR 

Incremental Risk Charge 

Securitized Products Charge 

(97) 

110 

(23) 

18 

(1,215) 

1,370 

(284) 

227 

Standardized Specific Risk Charge 

(120) 

(1,500) 

De minimis Charges 

(8) 

(102) 

Balance, December 31, 2014 

$ 

3,969 

49,613 

The increase in standardized specific risk charge for risk-

based capital and RWAs in 2014 resulted primarily from a 
change during the quarter ended March 31, 2014, in positions 
now subject to standardized specific risk charges. All changes to 
market risk regulatory capital and RWAs in the quarter ended 

Table 50:  Regulatory 10-Day 99% General VaR by Risk Category 

December 31, 2014, were associated with changes in positions 
due to normal trading activity. 
Regulatory Market Risk Capital Components  The capital 
required for market risk on the Company’s “covered” positions is 
determined by internally developed models or standardized 
specific risk charges. The market risk regulatory capital models 
are subject to internal model risk management and validation. 
The models are continuously monitored and enhanced in 
response to changes in market conditions, improvements in 
system capabilities, and changes in the Company’s market risk 
exposure. The Company is required to obtain and has received 
prior written approval from its regulators before using its 
internally developed models to calculate the market risk capital 
charge. 

Basel III prescribes various VaR measures in the 

determination of regulatory capital and risk-weighted assets. 
The Company uses the same VaR models for both market risk 
management purposes as well as regulatory capital calculations. 
For regulatory purposes, we use the following metrics to 
determine the Company’s market risk capital requirements: 

General VaR measures the risk of broad market movements such 
as changes in the level of credit spreads, interest rates, equity 
prices, commodity prices, and foreign exchange rates. General 
VaR uses historical simulation analysis based on 99% confidence 
level and a 10-day time horizon. 

Table 50 shows the General VaR measure categorized by 

major risk categories. Average 10-day General VaR was 
$36 million for the quarter ended December 31, 2014, compared 
with $29 million for the quarter ended September 30, 2014. The 
increase was primarily driven by changes in portfolio 
composition. 

(in millions) 

Wholesale General VaR Risk Categories 

Credit 

Interest rate 

Equity 

Commodity 

Foreign exchange 

Diversification benefit (1) 

Wholesale General VaR 

Company General VaR 

December 31, 2014 

Quarter ended 

September 30, 2014 

Period 

end  Average 

Low 

High 

Period 
end 

Average 

Low 

High 

$ 

34 

66 

9 

3 

4 

45 

68 

10 

3 

3 

(81) 

(92) 

$ 

35 

35 

37 

36 

34 

48 

4 

1 

1 

22 

23 

52 

96 

16 

7 

11 

54 

54 

47 

73 

10 

3 

2 

43 

79 

7 

4 

4 

(102) 

(107) 

33 

33 

30 

29 

25 

63 

4 

2 

1 

20 

19 

74 

103 

11 

9 

16 

44 

42 

(1) 	 The period-end VaR was less than the sum of the VaR components described above, which is due to portfolio diversification. The diversification effect arises because the 
risks are not perfectly correlated causing a portfolio of positions to usually be less risky than the sum of the risks of the positions alone. The diversification benefit is not 
meaningful for low and high metrics since they may occur on different days. 

Specific Risk measures the risk of loss that could result from 
factors other than broad market movements, or name-specific 
market risk. Specific Risk uses Monte Carlo simulation analysis 
based on a 99% confidence level and a 10-day time horizon. 

Total VaR (as presented in Table 51) is composed of General VaR 
and Specific Risk and uses the previous 12 months of historical 
market data to comply with regulatory requirements. 

Total Stressed VaR (as presented in Table 51) uses a historical 
period of significant financial stress over a continuous 12 month 
period using historically available market data and is composed 
of Stressed General VaR and Stressed Specific Risk. Total 
Stressed VaR uses the same methodology and models as Total 
VaR. 

93 

Risk Management - Asset/Liability Management (continued) 

Incremental Risk Charge according to the market risk capital 
rule, must capture losses due to both issuer default and 
migration risk at the 99.9% confidence level over the one-year 
capital horizon under the assumption of constant level of risk or 
a constant position assumption. The model covers all non­
securitized credit-sensitive products. 

The Company calculates Incremental Risk by generating a 
portfolio loss distribution using Monte Carlo simulation, which 
assumes numerous scenarios, where an assumption is made that 
the portfolio’s composition remains constant for a one-year time 
horizon. Individual issuer credit grade migration and issuer 
default risk is modeled through generation of the issuer’s credit 
rating transition based upon statistical modeling. Correlation 
between credit grade migration and default is captured by a 

Table 51:  Market Risk Regulatory Capital Modeled Components 

multifactor proprietary model which takes into account industry 
classifications as well as regional effects. Additionally, the 
impact of market and issuer specific concentrations is reflected 
in the modeling framework by assignment of a higher charge for 
portfolios that have increasing concentrations in particular 
issuers or sectors. Lastly, the model captures product basis risk; 
that is, it reflects the material disparity between a position and 
its hedge. 

Table 51 provides information on the Incremental Risk 
Charge results for the quarter ended December 31, 2014. For this 
charge, the required capital at quarter end equals the average for 
the quarter. 

(in millions) 

Total VaR 

Total Stressed VaR 

Incremental Risk Charge 

Quarter ended December 31, 2014 

December 31, 2014 

Average 

$ 

49 

490 

345 

Low 

39 

440 

310 

High 

83 

571 

382 

Quarter 
end 

Risk-
based 
capital (1) 

Risk-
weighted 
assets (1) 

50 

480 

338 

146 

1,822 

1,469 

18,359 

345 

4,317 

(1)  Represents the required component amount for market risk based upon the respective VaR and Incremental Risk Charge requirements. 

Securitized Products Charge  Basel III requires a separate 
market risk capital charge for positions classified as a 
securitization or re-securitization. The primary criteria for 
classification as a securitization are whether there is a transfer of 
risk and whether the credit risk associated with the underlying 
exposures has been separated into at least two tranches 
reflecting different levels of seniority. Covered trading 
securitizations positions include consumer and commercial 
asset-backed securities (ABS), commercial mortgage-backed 
securities (CMBS), residential mortgage-backed securities 
(RMBS), and collateralized loan and other debt obligations 
(CLO/CDO) positions. The securitization capital requirements 
are the greater of the capital requirements of the net long or 
short exposure, and are capped at the maximum loss that could 
be incurred on any given transaction. Table 52 shows the 
aggregate net fair market value of securities and derivative 
securitization positions by exposure type that meet the 
regulatory definition of a covered trading securitization position 
at December 31, 2014 and 2013. 

Table 52:  Covered Securitization Positions by Exposure Type 
(Market Value) 

(in millions) 

ABS 

CMBS 

RMBS  CLO/CDO 

December 31, 2014 

Securitization exposure: 

Securities 

Derivatives 

Total 

$  752 

709 

(1) 

5 

751 

714 

689 

23 

712 

December 31, 2013 

Securitization Exposure: 

Securities 

Derivatives 

Total 

604 

(2) 

$ 

602 

559 

2 

561 

479 

16 

495 

553 

(31) 

522 

561 

(72) 

489 

94 

SECURITIZATION DUE DILIGENCE AND RISK MONITORING  The 
market risk capital rule requires that the Company conduct due 
diligence on the risk of each position within three days of the 
purchase of a securitization position. The Company's due 
diligence on the creditworthiness of each position provides an 
understanding of the features that would materially affect the 
performance of a securitization or re-securitization. The due 
diligence analysis is performed again on a quarterly basis for 
each securitization and re-securitization position. The Company 
uses an automated solution to track the due diligence associated 
with securitization activity. The Company aims to manage the 
risks associated with securitization and re-securitization 
positions through the use of offsetting positions and portfolio 
diversification. 

Standardized Specific Risk Charge  For debt and equity positions 
that are not evaluated by the approved internal specific risk 
models, a regulatory prescribed standard specific risk charge is 
applied. The standard specific risk add-on for sovereign entities, 
public sector entities, and depository institutions is based on the 
Organization for Economic Co-operation and Development 
(OECD) country risk classifications (CRC) and the remaining 
contractual maturity of the position. These risk add-ons for debt 
positions range from 0.25% to 12%. The add-on for corporate 
debt is based on creditworthiness and the remaining contractual 
maturity of the position. All other types of debt positions are 
subject to an 8% add-on. The standard specific risk add-on for 
equity positions is generally 8%. 

Comprehensive Risk Charge / Correlation Trading  The market 
risk capital rule requires capital for correlation trading positions. 
The Company's remaining correlation trading exposure covered 
under the market risk capital rule matured in fourth quarter 
2014. 

VaR Backtesting  The market risk capital rule requires 
backtesting as one form of validation of the VaR model. 
Backtesting is a comparison of the daily VaR estimate with the 
actual clean profit and loss (clean P&L) as defined by the market 

 
 
  
  
risk capital rule. Clean P&L is the change in the value of the 
Company’s covered trading positions that would have occurred 
had previous end-of-day covered trading positions remained 
unchanged (therefore, excluding fees, commissions, net interest 
income, and intraday trading gains and losses). The backtesting 
analysis compares the daily Total VaR for each of the trading 
days in the preceding 12 months with the net clean P&L. Clean 
P&L does not include credit adjustments and other activity not 
representative of daily price changes driven by market risk 
factors. The clean P&L measure of revenue is used to evaluate 
the performance of the Total VaR and is not comparable to our 
actual daily trading net revenues, as reported elsewhere in this 
Report. 

Any observed clean P&L loss in excess of the Total VaR is 

considered a market risk regulatory capital backtesting 
exception. The actual number of exceptions (that is, the number 

of business days for which the clean P&L losses exceed the 
corresponding 1-day, 99% Total VaR measure) over the 
preceding 12 months is used to determine the capital multiplier 
for the capital calculation. The number of actual backtesting 
exceptions is dependent on current market performance relative 
to historic market volatility. This capital multiplier increases 
from a minimum of three to a maximum of four, depending on 
the number of exceptions. No backtesting exceptions occurred 
over the preceding 12 months. Backtesting is also performed at 
granular levels within the Company with sub-portfolio results 
provided to federal regulators. 

Table 53 shows daily Total VaR (1-day, 99%) for the 12 
months ended December 31, 2014. The Company’s average Total 
VaR for fourth quarter 2014 was $22 million with a low of $17 
million and a high of $28 million. 

Table 53:  Daily Total 1-Day 99% VaR Measure (Rolling 12 Months) 

Market Risk Governance  The Finance Committee of our Board 
has primary oversight over market risk-taking activities of the 
Company and reviews the acceptable market risk appetite. The 
Corporate Risk Group’s Market Risk Committee, which reports 
to the Finance Committee of the Board, is responsible for 
governance and oversight over market risk-taking activities 
across the Company as well as the establishment of market risk 
appetite and associated limits. The Corporate Market Risk 
Group, which is part of the Corporate Risk Group, administers 
and monitors compliance with the requirements established by 
the Market Risk Committee. The Corporate Market Risk Group 
has oversight responsibilities in identifying, measuring and 
monitoring the Company’s market risk. The group is responsible 
for developing corporate market risk policy, creating 
quantitative market risk models, establishing independent risk 
limits, calculating and analyzing market risk capital, and 
reporting aggregated and line-of-business market risk 
information. Limits are regularly reviewed to ensure they remain 
relevant and within the market risk appetite for the Company. 
An automated limits-monitoring system enables a daily 

comprehensive review of multiple limits mandated across 
businesses. Limits are set with inner boundaries that will be 
periodically breached to promote an ongoing dialogue of risk 
exposure within the Company. Each line of business that exposes 
the Company to market risk has direct responsibility for 
managing market risk in accordance with defined risk tolerances 
and approved market risk mandates and hedging strategies. We 
measure and monitor market risk for both management and 
regulatory capital purposes. 

Model Risk Management  The market risk capital models are 
governed by our Corporate Model Risk Committee (CMoR) 
policies and procedures, which include model validation. The 
purpose of model validation includes ensuring the model is 
appropriate for its intended use and that appropriate controls 
exist to help mitigate the risk of invalid results. Model validation 
assesses the adequacy and appropriateness of the model, 
including reviewing its key components such as inputs, 
processing components, logic or theory, output results and 
supporting model documentation. Validation also includes 

95 

Risk Management - Asset/Liability Management (continued) 

Table 54 provides information regarding our marketable 
and nonmarketable equity investments as of December 31, 2014 
and 2013. 

Table 54:  Nonmarketable and Marketable Equity
 
Investments
 

(in millions) 

Nonmarketable equity investments: 

Cost method: 

Dec 31, 

Dec 31, 

2014 

2013 

Private equity and other 

$  2,300 

Federal bank stock 

Total cost method	 

Equity method: 

LIHTC investments (1) 

Private equity and other 

Total equity method	 

Fair value (2)	 

4,733 

7,033 

7,278 

5,132 

2,308 

4,670 

6,978 

6,209 

5,782 

12,410 

11,991 

2,512 

1,386 

Total nonmarketable equity 

investments (3) 

$  21,955 

20,355 

Marketable equity securities: 

Cost 

Net unrealized gains 

$  1,906 

1,770 

Total marketable equity securities (4)  $  3,676 

2,039 

1,346 

3,385 

(1) 	 Represents low income housing tax credit investments. 
(2) 	 Represents nonmarketable equity investments for which we have elected the 
fair value option. See Note 7 (Premises, Equipment, Lease Commitments and 
Other Assets) and Note 17 (Fair Values of Assets and Liabilities) to Financial 
Statements in this Report for additional information. 
Included in other assets on the balance sheet. See Note 7 (Premises, 
Equipment, Lease Commitments and Other Assets) to Financial Statements in 
this Report for additional information. 
Included in available-for-sale securities. See Note 5 (Investment Securities) to 
Financial Statements in this Report for additional information. 

(4) 	

(3) 	

ensuring significant unobservable model inputs are appropriate 
given observable market transactions or other market data 
within the same or similar asset classes. This ensures modeled 
approaches are appropriate given similar product valuation 
techniques and are in line with their intended purpose. The 
Corporate Model Risk Group provides oversight of model 
validation and assessment processes. 

All internal valuation models are subject to ongoing review 
by business-unit-level management, and all models are subject 
to additional oversight by a corporate-level risk management 
department. Corporate oversight responsibilities include 
evaluating the adequacy of business unit risk management 
programs, maintaining company-wide model validation policies 
and standards, and reporting the results of these activities to 
management. 

MARKET RISK - EQUITY INVESTMENTS  We are directly and 
indirectly affected by changes in the equity markets. We make 
and manage direct equity investments in start-up businesses, 
emerging growth companies, management buy-outs, 
acquisitions and corporate recapitalizations. We also invest in 
non-affiliated funds that make similar private equity 
investments. These private equity investments are made within 
capital allocations approved by management and the Board. The 
Board’s policy is to review business developments, key risks and 
historical returns for the private equity investment portfolio at 
least annually. Management reviews these investments at least 
quarterly and assesses them for possible OTTI. For 
nonmarketable investments, the analysis is based on facts and 
circumstances of each individual investment and the 
expectations for that investment’s cash flows and capital needs, 
the viability of its business model and our exit strategy. 
Nonmarketable investments include private equity investments 
accounted for under the cost method, equity method and fair 
value option. 

As part of our business to support our customers, we trade 

public equities, listed/OTC equity derivatives and convertible 
bonds. We have parameters that govern these activities. We also 
have marketable equity securities in the available-for-sale 
securities portfolio, including securities relating to our venture 
capital activities. We manage these investments within capital 
risk limits approved by management and the Board and 
monitored by Corporate ALCO. Gains and losses on these 
securities are recognized in net income when realized and 
periodically include OTTI charges. 

Changes in equity market prices may also indirectly affect 

our net income by (1) the value of third party assets under 
management and, hence, fee income, (2) borrowers whose 
ability to repay principal and/or interest may be affected by the 
stock market, or (3) brokerage activity, related commission 
income and other business activities. Each business line 
monitors and manages these indirect risks. 

96 

LIQUIDITY AND FUNDING  The objective of effective liquidity 
management is to ensure that we can meet customer loan 
requests, customer deposit maturities/withdrawals and other 
cash commitments efficiently under both normal operating 
conditions and under periods of Wells Fargo-specific and/or 
market stress. To achieve this objective, the Board of Directors 
establishes liquidity guidelines that require sufficient asset-
based liquidity to cover potential funding requirements and to 
avoid over-dependence on volatile, less reliable funding markets. 
These guidelines are monitored on a monthly basis by the 
Corporate ALCO and on a quarterly basis by the Board of 
Directors. These guidelines are established and monitored for 
both the consolidated company and for the Parent on a stand­
alone basis to ensure that the Parent is a source of strength for 
its regulated, deposit-taking banking subsidiaries. 

We maintain liquidity in the form of cash, cash equivalents 
and unencumbered high-quality, liquid securities. These assets 
make up our primary sources of liquidity which are presented in 

Table 55. Our cash is primarily on deposit with the Federal 
Reserve. Securities included as part of our primary sources of 
liquidity are comprised of U.S. Treasury and federal agency debt, 
and mortgage-backed securities issued by federal agencies 
within our investment securities portfolio. We believe these 
securities provide quick sources of liquidity through sales or by 
pledging to obtain financing, regardless of market conditions. 
Some of these securities are within the held-to-maturity portion 
of our investment securities portfolio and as such are not 
intended for sale but may be pledged to obtain financing. Some 
of the legal entities within our consolidated group of companies 
are subject to various regulatory, tax, legal and other restrictions 
that can limit the transferability of their funds. We believe we 
maintain adequate liquidity at these entities in consideration of 
such funds transfer restrictions. 

Table 55:  Primary Sources of Liquidity 

(in millions) 

Total  Encumbered  Unencumbered 

Total 

Encumbered  Unencumbered 

Interest-earning deposits 

$  219,220 

Securities of U.S. Treasury and federal agencies (1) 

67,352 

Mortgage-backed securities of federal agencies (2) 

115,730 

Total 

$  402,302 

— 

856 

80,324 

81,180 

219,220 

186,249 

66,496 

6,280 

35,406 

123,796 

321,122 

316,325 

— 

571 

60,605 

61,176 

186,249 

5,709 

63,191 

255,149 

December 31, 2014	 

December 31, 2013 

(1) 	

(2) 	

Included in encumbered securities at December 31, 2014, were securities with a fair value of $152 million which were purchased in December 2014, but settled in 
January 2015. 
Included in encumbered securities at December 31, 2014, were securities with a fair value of $5 million which were purchased in December 2014, but settled in 
January 2015. Included in encumbered securities at December 31, 2013, were securities with a fair value of $653 million which were purchased in December 2013, but 
settled in January 2014. 

In addition to our primary sources of liquidity shown in 
Table 55, liquidity is also available through the sale or financing 
of other securities including trading and/or available-for-sale 
securities, as well as through the sale, securitization or financing 
of loans, to the extent such securities and loans are not 
encumbered. In addition, other securities in our held-to-
maturity portfolio, to the extent not encumbered, may be 
pledged to obtain financing. 

Core customer deposits have historically provided a sizeable 

source of relatively stable and low-cost funds. At December 31, 
2014, core deposits were 122% of total loans compared with 
119% a year ago. Additional funding is provided by long-term 
debt, other foreign deposits, and short-term borrowings. 
Table 56 shows selected information for short-term 
borrowings, which generally mature in less than 30 days. 

Table 56:  Short-Term Borrowings 

(in millions) 

Balance, period end 

Dec 31, 
2014 

Sep 30, 
2014 

Jun 30, 
2014 

Mar 31, 
2014 

Dec 31, 
2013 

Quarter ended 

Federal funds purchased and securities sold under agreements to repurchase 

$  51,052 

Commercial paper 

Other short-term borrowings 

Total	 

Average daily balance for period 

2,456 

10,010 

$  63,518 

Federal funds purchased and securities sold under agreements to repurchase 

$  51,509 

Commercial paper 

Other short-term borrowings 

Total	 

Maximum month-end balance for period 

3,511 

9,656 

$  64,676 

Federal funds purchased and securities sold under agreements to repurchase (1) 

$  51,052 

Commercial paper (2) 

Other short-term borrowings (3) 

3,740 

10,010 

48,164 

4,365 

10,398 

62,927 

47,088 

4,587 

10,610 

62,285 

48,164 

4,665 

10,990 

45,379 

4,261 

12,209 

61,849 

42,233 

5,221 

11,391 

58,845 

45,379 

5,175 

12,209 

39,254 

6,070 

11,737 

57,061 

37,711 

5,713 

11,078 

54,502 

39,589 

6,070 

11,737 

(1) 	 Highest month-end balance in each of the last five quarters was in December, September, June and February 2014, and December 2013. 
(2) 	 Highest month-end balance in each of the last five quarters was in November, July, April and March 2014, and December 2013. 
(3) 	 Highest month-end balance in each of the last five quarters was in December, July, June and March 2014, and December 2013. 

36,263 

5,162 

12,458 

53,883 

36,232 

4,731 

11,323 

52,286 

36,263 

5,162 

12,458 

97 

Risk Management - Asset/Liability Management (continued) 

We access domestic and international capital markets for 

long-term funding (generally greater than one year) through 
issuances of registered debt securities, private placements and 
asset-backed secured funding. Investors in the long-term capital 
markets, as well as other market participants, generally will 
consider, among other factors, a company’s debt rating in 
making investment decisions. Rating agencies base their ratings 
on many quantitative and qualitative factors, including capital 
adequacy, liquidity, asset quality, business mix, the level and 
quality of earnings, and rating agency assumptions regarding the 
probability and extent of federal financial assistance or support 
for certain large financial institutions. Adverse changes in these 
factors could result in a reduction of our credit rating; however, 
our debt securities do not contain credit rating covenants. 

In light of industry changes and regulatory developments 
related to the Title II Orderly Liquidation Authority of the Dodd-
Frank Act, rating agencies have proposed changes to various 
aspects of their ratings methodologies. Moody’s Investors 
Service has proposed significant revisions to its rating 
methodology, with a focus on how each type of creditor would be 
affected in any bank failure. Standard and Poor’s Ratings 
Services (S&P) is continuing its reassessment of whether to 

Table 57:  Credit Ratings as of December 31, 2014 

Moody's

S&P

Fitch, Inc.

DBRS

* middle  **high 

On September 3, 2014, the FRB, OCC and FDIC issued a 

final rule that implements a quantitative liquidity requirement 
consistent with the liquidity coverage ratio (LCR) established by 
the Basel Committee on Banking Supervision (BCBS). The rule 
requires banking institutions, such as Wells Fargo, to hold 
high-quality liquid assets, such as central bank reserves and 
government and corporate debt that can be converted easily 
and quickly into cash, in an amount equal to or greater than its 
projected net cash outflows during a 30-day stress period. The 
final LCR rule will be phased-in beginning January 1, 2015, 
and requires full compliance with a minimum 100% LCR by 
January 1, 2017. The FRB also recently finalized rules imposing 
enhanced liquidity management standards on large bank 
holding companies (BHC) such as Wells Fargo. We will continue 
to analyze these recently finalized rules and other regulatory 
proposals that may affect liquidity risk management to 
determine the level of operational or compliance impact to 
Wells Fargo. For additional information see the “Capital 
Management” and “Regulatory Reform” sections in this Report. 

Parent Under SEC rules, our Parent is classified as a “well­
known seasoned issuer,” which allows it to file a registration 
statement that does not have a limit on issuance capacity. In 
May 2014, the Parent filed a registration statement with the SEC 
for the issuance of senior and subordinated notes, preferred 
stock and other securities. The Parent’s ability to issue debt and 
other securities under this registration statement is limited by 
the debt issuance authority granted by the Board. The Parent is 
currently authorized by the Board to issue $60 billion in 
outstanding short-term debt and $170 billion in outstanding 

98 

incorporate the likelihood of extraordinary government support 
into the ratings of certain bank holding companies, including the 
Parent. In addition, S&P has recently issued a proposal to 
incorporate into its bank-level rating methodology an 
assessment of additional capital available to absorb losses to 
reduce default risk. During fourth quarter 2014, our ratings were 
affirmed by Fitch Ratings and formally reviewed by S&P, with no 
changes. Both the Parent and Wells Fargo Bank, N.A. remain 
among the top-rated financial firms in the U.S. 

See the “Risk Management – Asset/Liability Management” 

and “Risk Factors” sections in this Report for additional 
information regarding our credit ratings as of 
December 31, 2014, and the potential impact a credit rating 
downgrade would have on our liquidity and operations, as well 
as Note 16 (Derivatives) to Financial Statements in this Report 
for information regarding additional collateral and funding 
obligations required for certain derivative instruments in the 
event our credit ratings were to fall below investment grade. 

The credit ratings of the Parent and Wells Fargo Bank, N.A. 

as of December 31, 2014, are presented in Table 57. 

Wells Fargo & Company 

Wells Fargo Bank, N.A. 

Senior debt 

Short-term 
borrowings 

Long-term 
deposits 

Short-term 
borrowings 

 A2

 A+

 AA­

 AA

 P-1

 A-1

F1+

 R-1*

 Aa3

 AA­

 AA

 AA**

 P-1 

A-1+ 

 F1+ 

 R-1** 

long-term debt. At December 31, 2014, the Parent had available 
$42.3 billion in short-term debt issuance authority and 
$67.8 billion in long-term debt issuance authority. The Parent’s 
debt issuance authority granted by the Board includes short-
term and long-term debt issued to affiliates. During 2014, the 
Parent issued $18.1 billion of senior notes, of which $11.5 billion 
were registered with the SEC. In addition, during 2014, the 
Parent issued $4.5 billion of subordinated notes, all of which 
were registered with the SEC. Additionally, in February 2015, the 
Parent issued $5.2 billion of registered senior notes. 

The Parent’s proceeds from securities issued were used for 
general corporate purposes, and, unless otherwise specified in 
the applicable prospectus or prospectus supplement, we expect 
the proceeds from securities issued in the future will be used for 
the same purposes. Depending on market conditions, we may 
purchase our outstanding debt securities from time to time in 
privately negotiated or open market transactions, by tender 
offer, or otherwise. 

Table 58 provides information regarding the Parent’s 

medium-term note (MTN) programs. The Parent may issue 
senior and subordinated debt securities under Series L & M, 
Series N & O, and the European and Australian programmes. 
Under Series K, the Parent may issue senior debt securities 
linked to one or more indices or bearing interest at a fixed or 
floating rate. 

  
 
Wells Fargo Canada Corporation In February 2014, 
Wells Fargo Canada Corporation (WFCC), an indirect wholly 
owned Canadian subsidiary of the Parent, qualified with the 
Canadian provincial securities commissions a base shelf 
prospectus for the distribution from time to time in Canada of up 
to CAD $7.0 billion in medium-term notes. At 
December 31, 2014, CAD $7.0 billion still remained available for 
future issuance under this prospectus. During 2014, WFCC 
issued CAD $1.3 billion in medium-term notes under a prior 
base shelf prospectus. All medium-term notes issued by WFCC 
are unconditionally guaranteed by the Parent. 

FEDERAL HOME LOAN BANK MEMBERSHIP The Federal 
Home Loan Banks (the FHLBs) are a group of cooperatives that 
lending institutions use to finance housing and economic 
development in local communities. We are a member of the 
FHLBs based in Dallas, Des Moines and San Francisco. Each 
member of the FHLBs is required to maintain a minimum 
investment in capital stock of the applicable FHLB. The board of 
directors of each FHLB can increase the minimum investment 
requirements in the event it has concluded that additional 
capital is required to allow it to meet its own regulatory capital 
requirements. Any increase in the minimum investment 
requirements outside of specified ranges requires the approval of 
the Federal Housing Finance Board. Because the extent of any 
obligation to increase our investment in any of the FHLBs 
depends entirely upon the occurrence of a future event, potential 
future payments to the FHLBs are not determinable. 

Table 58:  Medium-Term Note (MTN) Programs 

Date 
established 

December 31, 2014 

Debt 
issuance 
authority 

Available 
for 
issuance 

(in billions) 

MTN program: 

Series L & M (1) 

May 2012 

$ 

Series N & O (1)(2) 

Series K (1)(3) 

May 2014 

April 2010 

European (4)(5) 

December 2009 

European (4)(6) 

August 2013 

Australian (4)(7) 

June 2005  AUD 

25.0 

— 

25.0 

25.0 

10.0 

10.0 

0.9 

— 

21.8 

12.0 

9.2 

4.6 

(1) 	 SEC registered. 
(2) 	 The Parent can issue an indeterminate amount of debt securities, subject to 

the debt issuance authority granted by the Board described above. 

(3) 	 As amended in April 2012. 
(4) 	 Not registered with the SEC. May not be offered in the United States without 

applicable exemptions from registration. 

(5) 	 As amended in April 2012, April 2013 and April 2014. For securities to be 

admitted to listing on the Official List of the United Kingdom Financial Conduct 
Authority and to trade on the Regulated Market of the London Stock Exchange. 

(6) 	 As amended in May 2014, for securities that will not be admitted to listing, 

trading and/or quotation by any stock exchange or quotation system, or will be 
admitted to listing, trading and/or quotation by a stock exchange or quotation 
system that is not considered to be a regulated market. 

(7) 	 As amended in October 2005, March 2010 and September 2013. 

Wells Fargo Bank, N.A. Wells Fargo Bank, N.A. is authorized 
by its board of directors to issue $100 billion in outstanding 
short-term debt and $125 billion in outstanding long-term debt. 
At December 31, 2014, Wells Fargo Bank, N.A. had available 
$100 billion in short-term debt issuance authority and 
$63.5 billion in long-term debt issuance authority. In March 
2012, Wells Fargo Bank, N.A. established a $100 billion bank 
note program under which, subject to any other debt 
outstanding under the limits described above, it may issue 
$50 billion in outstanding short-term senior notes and 
$50 billion in outstanding long-term senior or subordinated 
notes. During 2014, Wells Fargo Bank, N.A. issued $3.1 billion of 
senior notes under the bank note program. At 
December 31, 2014, Wells Fargo Bank, N.A. had remaining 
issuance capacity under the bank note program of $50 billion in 
short-term senior notes and $33.5 billion in long-term senior or 
subordinated notes. In addition, during 2014, Wells Fargo Bank, 
N.A. executed advances of $15.0 billion with the Federal Home 

Loan Bank of Des Moines, and as of December 31, 2014, 

Wells Fargo Bank N.A. had outstanding advances of $34.1 billion
 
across the Federal Home Loan Bank System.
 

99 

 
 
Capital Management 

We have an active program for managing capital through a 
comprehensive process for assessing the Company’s overall 
capital adequacy. Our objective is to maintain capital at an 
amount commensurate with our risk profile and risk tolerance 
objectives, and to meet both regulatory and market expectations. 
Our potential sources of capital primarily include retention of 
earnings net of dividends, as well as issuances of common and 
preferred stock. Retained earnings increased $14.7 billion from 
December 31, 2013, predominantly from Wells Fargo net income 
of $23.1 billion, less common and preferred stock dividends of 
$8.4 billion. During 2014, we issued 96.3 million shares of 
common stock. In April 2014, we issued 2 million Depositary 
Shares, each representing 1/25th interest in a share of the 
Company’s newly issued 5.9% Fixed-to-Floating Rate Non-
Cumulative Perpetual Class A Preferred Stock, Series S, for an 
aggregate public offering price of $2.0 billion. In July 2014, we 
issued 32 million Depositary Shares, each representing 1/1000th 
interest in a share of the Company’s newly issued Non-
Cumulative Perpetual Class A Preferred Stock, Series T, for an 
aggregate public offering price of $800 million. In addition, in 
January 2015, we issued 2 million Depositary Shares, each 
representing 1/25th interest in a share of the Company’s newly 
issued 5.875% Fixed-to-Floating Rate Non-Cumulative Perpetual 
Class A Preferred Stock, Series U, for an aggregate public 
offering price of $2.0 billion. During 2014, we repurchased 
183.1 million shares of common stock in open market 
transactions, private transactions and from employee benefit 
plans, at a cost of $9.2 billion. We also entered into a $750 
million forward repurchase contract with an unrelated third 
party in October 2014 that settled in January 2015 for 14.3 
million shares. In addition, we entered into another $750 million 
forward repurchase contract with an unrelated third party in 
January 2015 that is expected to settle in second quarter 2015 
for approximately 14.3 million shares. For additional 
information about our forward repurchase agreements, see 
Note 1 (Summary of Significant Accounting Policies) to Financial 
Statements in this Report. 

Regulatory Capital Guidelines 
The Company and each of our insured depository institutions are 
subject to various regulatory capital adequacy requirements 
administered by the FRB and the OCC. Risk-based capital (RBC) 
guidelines establish a risk-adjusted ratio relating capital to 
different categories of assets and off-balance sheet exposures. At 
December 31, 2014, the Company and each of our insured 
depository institutions were “well-capitalized” under applicable 
regulatory capital adequacy guidelines. See Note 26 (Regulatory 
and Agency Capital Requirements) to Financial Statements in 
this Report for additional information. 

The RBC guidelines, which have their roots in the 1988 
capital accord of the Basel Committee on Banking Supervision 
(BCBS) establishing international guidelines for determining 
regulatory capital, reflect broad credit risk considerations and 
market-related risks, but do not take into account other types of 
risk facing a financial services company. Our capital adequacy 
assessment process contemplates a wide range of risks that the 
Company is exposed to and also takes into consideration our 
performance under a variety of stressed economic conditions, as 
well as regulatory expectations and guidance, rating agency 
viewpoints and the view of capital markets participants. 

The market risk capital rule, effective January 1, 2013, is 

reflected in the Company’s calculation of RWAs to address the 

100 

market risks of significant trading activities. In December 2013, 
the FRB approved a final rule, effective April 1, 2014, revising the 
market risk capital rule to, among other things, conform to the 
FRB’s new capital framework finalized in July 2013 and 
discussed below. For additional information see the “Risk 
Management - Asset/Liability Management” section in this 
Report. 

In 2007, federal banking regulators approved a final rule 

adopting revised international guidelines for determining 
regulatory capital known as “Basel II.” Basel II incorporates 
three pillars that address (a) capital adequacy, (b) supervisory 
review, which relates to the computation of capital and internal 
assessment processes, and (c) market discipline, through 
increased disclosure requirements. We entered the “parallel run 
phase” of Basel II in July 2012. During the “parallel run phase,” 
banking organizations must successfully complete an evaluation 
period under supervision from regulatory agencies in order to 
receive approval to calculate risk-based capital requirements 
under the Advanced Approach guidelines. The parallel run phase 
will continue until we receive regulatory approval to exit parallel 
reporting and subsequently begin publicly reporting our 
Advanced Approach regulatory capital results and related 
disclosures. 

In December 2010, the BCBS finalized a set of further 
revised international guidelines for determining regulatory 
capital known as “Basel III.” These guidelines were developed in 
response to the 2008 financial crisis and were intended to 
address many of the weaknesses identified in the previous Basel 
standards, as well as in the banking sector that contributed to 
the crisis including excessive leverage, inadequate and low 
quality capital and insufficient liquidity buffers. 

In July 2013, federal banking regulators approved final and 

interim final rules to implement the BCBS Basel III capital 
guidelines for U.S. banking organizations. These final capital 
rules, among other things: 
• 	

implement in the United States the Basel III regulatory 
capital reforms including those that revise the definition of 
capital, increase minimum capital ratios, and introduce a 
minimum Common Equity Tier 1 (CET1) ratio of 4.5% and a 
capital conservation buffer of 2.5% (for a total minimum 
CET1 ratio of 7.0%) and a potential countercyclical buffer of 
up to 2.5%, which would be imposed by regulators at their 
discretion if it is determined that a period of excessive credit 
growth is contributing to an increase in systemic risk; 
require a Tier 1 capital to average total consolidated assets 
ratio of 4% and introduce, for large and internationally 
active bank holding companies (BHCs), a Tier 1 
supplementary leverage ratio of 3% that incorporates off-
balance sheet exposures; 
revise Basel I rules for calculating RWA to enhance risk 
sensitivity under a standardized approach; 

• 	

• 	

• 	 modify the existing Basel II advanced approaches rules for 

• 	

• 	

calculating RWA to implement Basel III; 
deduct certain assets from CET1, such as deferred tax assets 
that could not be realized through net operating loss carry-
backs, significant investments in non-consolidated financial 
entities, and MSRs, to the extent any one category exceeds 
10% of CET1 or all such items, in the aggregate, exceed 15% 
of CET1; 
eliminate the accumulated other comprehensive income or 
loss filter that applies under RBC rules over a five-year 
phase-in period beginning in 2014; and 

• 	

comply with the Dodd-Frank Act provision prohibiting the 
reliance on external credit ratings. 

We were required to comply with the final Basel III capital 
rules beginning January 2014, with certain provisions subject to 
phase-in periods. The Basel III capital rules are scheduled to be 
fully phased in by January 1, 2022. Based on the final capital 
rules, we estimate that our CET1 ratio under the final Basel III 
capital rules using the Advanced Approach (fully phased-in) 
exceeded the minimum of 7.0% by 343 basis points at 
December 31, 2014. 

Consistent with the Collins Amendment to the Dodd-Frank 

Act, banking organizations that have completed their parallel 
run process and have been approved by the FRB to use the 
Advanced Approach methodology to determine applicable 
minimum risk-weighted capital ratios and additional buffers, 
must use the higher of their RWA as calculated under (i) the 
Advanced Approach rules, and (ii) from January 1, 2014, to 
December 31, 2014, the general approach under Basel III capital 
rules and, commencing on January 1, 2015, and thereafter, the 
risk weightings under the standardized approach. 

In April 2014, federal banking regulators finalized a rule 
that enhances the supplementary leverage ratio requirements for 
large BHCs, like Wells Fargo, and their insured depository 
institutions. The rule, which becomes effective on January 1, 
2018, will require a covered BHC to maintain a supplementary 
leverage ratio of at least 5% to avoid restrictions on capital 
distributions and discretionary bonus payments. The rule will 
also require that all of our insured depository institutions 
maintain a supplementary leverage ratio of 6% in order to be 
considered well capitalized. Based on our review, our current 
leverage levels would exceed the applicable requirements for the 
holding company and each of our insured depository 
institutions. Federal banking regulators, however, recently 
finalized additional changes to the supplementary leverage ratio 
requirements to implement revisions to the Basel III leverage 
framework finalized by the BCBS in January 2014. These 
additional changes, among other things, modify the 
methodology for including off-balance sheet items, including 
credit derivatives, repo-style transactions and lines of credit, in 
the denominator of the supplementary leverage ratio, and will 
become effective on January 1, 2018. In addition, as discussed in 
the “Risk Management - Asset/Liability Management - Liquidity 
and Funding” section in this Report, a final rule regarding the 
U.S. implementation of the Basel III LCR was issued by the FRB, 
OCC and FDIC in September 2014. 

The FRB has also indicated that it is in the process of 
considering new rules to address the amount of equity and 
unsecured debt a company must hold to facilitate its orderly 
liquidation, often referred to as Total Loss Absorbing Capacity 
(TLAC). In November 2014, the Financial Stability Board (FSB) 
issued for public consultation policy proposals on TLAC. Under 
the FSB’s TLAC proposal, global systemically important banks 
(G-SIBs) would be required to hold loss absorbing equity and 
unsecured debt of 16-20% of RWAs, with at least 33% of this 
total being unsecured debt rather than equity. The FRB will 
likely propose related rules sometime after the FSB’s public 
consultation on the TLAC proposal ends.

 In addition, in December 2014, the FRB proposed rules to 
implement an additional CET1 capital surcharge on those U.S. 
banking organizations, such as the Company, that have been 
designated by the FSB as G-SIBs. The G-SIB surcharge would be 
in addition to the minimum Basel III 7.0% CET1 requirement. 
Under the FRB proposal, a G-SIB would calculate its surcharge 
under two methods and use the higher of the two surcharges. 

The first method would consider the G-SIB’s size, 
interconnectedness, cross-jurisdictional activity, substitutability, 
and complexity, consistent with a methodology developed by the 
BCBS and FSB. The second would use similar inputs, but would 
replace substitutability with use of short-term wholesale funding 
and would generally result in higher surcharges than the BCBS 
methodology. Under the FRB proposal, estimated surcharges for 
G-SIBs would range from 1.0 to 4.5 percent of a firm’s RWAs. 
The G-SIB surcharge would be phased in beginning on 
January 1, 2016 and become fully effective on January 1, 2019. 
The FSB, in an updated listing published in November 2014 
based on year-end 2013 data, identified the Company as one of 
the 30 G-SIBs. 

Capital Planning and Stress Testing 
Under the FRB’s capital plan rule, large BHCs are required to 
submit capital plans annually for review to determine if the FRB 
has any objections before making any capital distributions. The 
rule requires updates to capital plans in the event of material 
changes in a BHC’s risk profile, including as a result of any 
significant acquisitions. The FRB assesses the overall financial 
condition, risk profile, and capital adequacy of BHCs while 
considering both quantitative and qualitative factors when 
evaluating capital plans. 

On March 26, 2014, the FRB notified us that it did not 
object to our 2014 capital plan included in the 2014 CCAR. Since 
the FRB notification, the Company took several capital actions 
during 2014, including increasing its quarterly common stock 
dividend rate to $0.35 per share and repurchasing shares of our 
common stock. 

Our 2015 CCAR, which was submitted on January 2, 2015, 

included a comprehensive capital plan supported by an 
assessment of expected uses and sources of capital over a given 
planning horizon under a range of expected and stress scenarios, 
similar to the process the FRB used to conduct the CCAR in 
2014. As part of the 2015 CCAR, the FRB also generated a 
supervisory stress test, which assumed a sharp decline in the 
economy and significant decline in asset pricing using the 
information provided by the Company to estimate performance. 
The FRB is expected to review the supervisory stress results both 
as required under the Dodd-Frank Act using a common set of 
capital actions for all large BHCs and by taking into account the 
Company’s proposed capital actions. The FRB has indicated that 
it will publish its supervisory stress test results as required under 
the Dodd-Frank Act, and the related CCAR results taking into 
account the Company’s proposed capital actions, in March 2015. 
In addition to CCAR, federal banking regulators also require 

stress tests to evaluate whether an institution has sufficient 
capital to continue to operate during periods of adverse 
economic and financial conditions. These stress testing 
requirements set forth the timing and type of stress test activities 
large BHCs and banks must undertake as well as rules governing 
stress testing controls, oversight and disclosure requirements. 
The FRB recently finalized rules amending the existing capital 
plan and stress testing rules to modify the start date of capital 
plan and stress testing cycles and to limit a large BHC’s ability to 
make capital distributions to the extent its actual capital 
issuances were less than amounts indicated in its capital plan. As 
required under the FRB’s stress testing rule, we completed a 
mid-cycle stress test based on March 31, 2014, data and 
scenarios developed by the Company. We submitted the results 
of the mid-cycle stress test to the FRB in July 2014 and disclosed 
a summary of the results in September 2014. 

101 

In connection with our participation in the Capital Purchase 

Program (CPP), a part of the Troubled Asset Relief Program 
(TARP), we issued to the U.S. Treasury Department warrants to 
purchase 110,261,688 shares of our common stock with an 
original exercise price of $34.01 per share expiring on October 
28, 2018. The terms of the warrants require the exercise price to 
be adjusted under certain circumstances when the Company’s 
quarterly common stock dividend exceeds $0.34 per share, 
which began occurring in second quarter 2014. Accordingly, with 
each quarterly common stock dividend above $0.34 per share, 
we must calculate whether an adjustment to the exercise price is 
required by the terms of the warrants, including whether certain 
minimum thresholds have been met to trigger an adjustment, 
and notify the holders of any such change. The Board authorized 
the repurchase by the Company of up to $1 billion of the 
warrants. At December 31, 2014, there were 
38,424,434 warrants outstanding, exercisable at $33.996 per 
share, and $452 million of unused warrant repurchase authority. 
Depending on market conditions, we may purchase from time to 
time additional warrants in privately negotiated or open market 
transactions, by tender offer or otherwise. 

Risk-Based Capital and Risk-Weighted Assets 
Table 59 and Table 60 provide information regarding the 
composition of and change in our risk-based capital, 
respectively, under Basel I and Basel III (General Approach). 

Capital Management (continued) 

Securities Repurchases 
From time to time the Board authorizes the Company to 
repurchase shares of our common stock. Although we announce 
when the Board authorizes share repurchases, we typically do 
not give any public notice before we repurchase our shares. 
Future stock repurchases may be private or open-market 
repurchases, including block transactions, accelerated or delayed 
block transactions, forward transactions, and similar 
transactions. Additionally, we may enter into plans to purchase 
stock that satisfy the conditions of Rule 10b5-1 of the Securities 
Exchange Act of 1934. Various factors determine the amount and 
timing of our share repurchases, including our capital 
requirements, the number of shares we expect to issue for 
employee benefit plans and acquisitions, market conditions 
(including the trading price of our stock), and regulatory and 
legal considerations, including the FRB’s response to our capital 
plan and to changes in our risk profile. 

In October 2012, the Board authorized the repurchase of 

200 million shares, which was completed by July 2014. The 
Board authorized the repurchase of an additional 350 million 
shares in March 2014. At December 31, 2014, we had remaining 
authority to repurchase approximately 240 million shares, 
subject to regulatory and legal conditions. For more information 
about share repurchases during fourth quarter 2014, see Part II, 
Item 5 in our 2014 Form 10-K. 

Historically, our policy has been to repurchase shares under 

the “safe harbor” conditions of Rule 10b-18 of the Securities 
Exchange Act of 1934 including a limitation on the daily volume 
of repurchases. Rule 10b-18 imposes an additional daily volume 
limitation on share repurchases during a pending merger or 
acquisition in which shares of our stock will constitute some or 
all of the consideration. Our management may determine that 
during a pending stock merger or acquisition when the safe 
harbor would otherwise be available, it is in our best interest to 
repurchase shares in excess of this additional daily volume 
limitation. In such cases, we intend to repurchase shares in 
compliance with the other conditions of the safe harbor, 
including the standing daily volume limitation that applies 
whether or not there is a pending stock merger or acquisition. 

102 

Table 59:  Risk-Based Capital Components 

(in billions)	 

Total equity 

Noncontrolling interests 

Total Wells Fargo stockholders' equity 

Adjustments: 

Preferred stock 

Cumulative other comprehensive income (2) 

Goodwill and other intangible assets (2)(3) 

Investment in certain subsidiaries and other 

Common Equity Tier 1 (1)(4)	 

Preferred stock 

Qualifying hybrid securities and noncontrolling interests 

Other 

Total Tier 1 capital	 

Long-term debt and other instruments qualifying as Tier 2 

Qualifying allowance for credit losses 

Other 

Total Tier 2 capital	 

Total qualifying capital	 

Basel III Risk-weighted assets (RWAs) (5): 

Credit risk 

Market risk 

Basel I RWAs (5): 

Credit risk 

Market risk 

Total Basel III / Basel I RWAs	 

Capital Ratios: 

Common Equity Tier I to total RWAs 

Total capital to total RWAs 

Under Basel III 
(General 
Approach) (1) 

Dec 31, 

2014 

$ 

185.3
 

(0.9) 

184.4 

(18.0) 

(2.6) 

(26.3) 

(0.4) 

137.1 

18.0 

— 

(0.4) 

154.7 

25.0 

13.2 

— 

38.2 

192.9 

1,192.9 

49.6 

(A) 

(B) 

$ 

$ 

(C) 

$ 

1,242.5 

(A)/(C) 

(B)/(C) 

11.04% 

15.53 

Under 
Basel I 

Dec 31, 

2013 

171.0 

(0.9)
 

170.1 

(15.2) 

(1.4) 

(29.6) 

(0.4) 

123.5 

15.2 

2.0 

— 

140.7 

20.5 

14.3 

0.7 

35.5 

176.2 

1,105.2 

36.3 

1,141.5 

10.82 

15.43 

(1) 	 Basel III revises the definition of capital, increases minimum capital ratios, and introduces a minimum Common Equity Tier 1 (CET1) ratio. These changes are being fully 

phased in effective January 1, 2014, through the end of 2021 and the capital ratios will be determined using Basel III (General Approach) RWAs during 2014. See Table 62 
in this section for a summary of changes in RWAs from December 31, 2013, to December 31, 2014. 
Under transition provisions to Basel III, cumulative other comprehensive income (previously deducted under Basel I) is included in CET1 over a specified phase-in period. 
In addition, certain intangible assets includable in CET1 are phased out over a specified period. 

(2) 	

(3) 	 Goodwill and other intangible assets are net of any associated deferred tax liabilities. 
(4) 	 CET1 (formerly Tier 1 common equity under Basel I) is a non-GAAP financial measure that is used by investors, analysts and bank regulatory agencies to assess the capital 

position of financial services companies. Management reviews CET1 along with other measures of capital as part of its financial analyses and has included this non-GAAP 
financial information, and the corresponding reconciliation to total equity, because of current interest in such information on the part of market participants. 

(5) 	 Under the regulatory guidelines for risk-based capital, on-balance sheet assets and credit equivalent amounts of derivatives and off-balance sheet items are assigned to 

one of several broad risk categories according to the obligor, or, if relevant, the guarantor or the nature of any collateral. The aggregate dollar amount in each risk category 
is then multiplied by the risk weight associated with that category. The resulting weighted values from each of the risk categories are aggregated for determining total 
RWAs. 

103 

Capital Management (continued) 

Table 60:  Analysis of Changes in Capital Under Basel III (General Approach) 

(in billions) 

Common Equity Tier 1 at December 31, 2013 

Net income 

Common stock dividends 

Common stock issued, repurchased, and stock compensation-related items 

Goodwill and other intangible assets (net of any associated deferred tax liabilities) 

Other 

Change in Common Equity Tier 1 

Common Equity Tier 1 at December 31, 2014 

Tier 1 capital at December 31, 2013 

Change in Common Equity Tier 1 

Issuance of noncumulative perpetual preferred 

Other 

Change in Tier 1 capital 

Tier 1 capital at December 31, 2014 

Tier 2 capital at December 31, 2013 

Change in long-term debt and other instruments qualifying as Tier 2 

Change in qualifying allowance for credit losses 

Other 

Change in Tier 2 capital 

Tier 2 capital at December 31, 2014 

Total qualifying capital 

$ 

$ 

$ 

$ 

$ 

123.5 

21.8 

(7.1) 

(5.4) 

3.3 

1.0 

13.6 

137.1 

140.7 

13.6 

2.8 

(2.4) 

14.0 

154.7 

35.5 

4.5 

(1.1) 

(0.7) 

2.7 

38.2 

(A) 

(B) 

(A) + (B) 

$ 

192.9 

Table 61 presents information on the components of RWAs 

included within our regulatory capital ratios. RWAs prior to 

2014 were determined under Basel I, and RWAs in 2014 reflect 
the transition to Basel III (General Approach). 

Under Basel III 
(General 
Approach) (1) 

$ 

Dec 31, 

2014 

85,501 

12,369 

726,008 

49,613 

112,619 

986,110 

218,884 

10,314 

27,237 

256,435 

Under 
Basel I 

Dec 31, 

2013 

93,445 

10,385 

680,953 

36,339 

91,788 

912,910 

199,197 

10,545 

18,862 

228,604 

$ 

1,242,545 

1,141,514 

Table 61: RWAs 

(in millions) 

On-balance sheet RWAs 

Investment securities 

Securities financing transactions (1) 

Loans (2) 

Market risk (3) 

Other 

Total on-balance sheet RWAs 

Off-balance sheet RWAs 

Commitments and guarantees (4) 

Derivatives 

Other 

Total off-balance sheet RWAs 

Total RWAs 

(1)  Represents federal funds sold and securities purchased under resale agreements. 
(2)  Represents loans held for sale and loans held for investment. 
(3)  Represents regulatory ‘covered’ positions within trading assets and liabilities. 
(4)  Primarily includes financial standby letters of credit and other unused commitments. 

104 

Table 62 presents changes in RWAs for 2014. Effective 

January 1, 2014, we commenced transitioning RWAs from Basel 
I to Basel III (General Approach) under final rules adopted by 
federal banking regulators in July 2013. 

Table 62:  Analysis of Changes in RWAs 

(in millions) 

Basel I RWAs at December 31, 2013 

Net change in on-balance sheet RWAs: 

Investment securities 

Securities financing transactions 

Loans 

Market risk 

Other 

Total change in on-balance sheet RWAs 

Net change in off-balance sheet RWAs: 

Commitments and guarantees 

Derivatives 

Other 

Total change in off-balance sheet RWAs 

Total change in RWAs	 

$ 

1,141,514 

(7,944) 

1,984 

45,055 

13,274 

20,831 

73,200 

19,687 

(231) 

8,375 

27,831 

101,031 

Basel III (General Approach) RWAs at December 31, 2014	 

$ 

1,242,545 

December 31, 2014 

$ 

137.1 

2.4 

(2.8) 

(0.4) 

136.7 

1,310.5 

10.43% 

The increase in total RWAs from December 31, 2013, was 

primarily due to increased lending activity. 

Table 63 provides information regarding our CET1 
calculation as estimated under Basel III using the Advanced 
Approach, fully phased-in method. 

Table 63:  Common Equity Tier 1 Under Basel III (Advanced Approach, Fully Phased-In) (1)(2) 

(in billions)	 

Common Equity Tier 1 (transition amount) under Basel III	 

Adjustments from transition amount to fully phased-in Basel III (3): 

Cumulative other comprehensive income 

Other	 

Total adjustments 

Common Equity Tier 1 (fully phased-in) under Basel III 

Total RWAs anticipated under Basel III (4)	 

(C) 

(D) 

$ 

$ 

Common Equity Tier 1 to total RWAs anticipated under Basel III (Advanced Approach, fully phased-in) 

(C)/(D) 

(1) 	 CET1 is a non-GAAP financial measure that is used by investors, analysts and bank regulatory agencies to assess the capital position of financial services companies. 
Management reviews CET1 along with other measures of capital as part of its financial analyses and has included this non-GAAP financial information, and the 
corresponding reconciliation to total equity, because of current interest in such information on the part of market participants. 

(2) 	 The Basel III CET1 and RWAs are estimated based on the Basel III capital rules adopted July 2, 2013, by the FRB. The rules establish a new comprehensive capital 

framework for U.S. banking organizations that implement the Basel III capital framework and certain provisions of the Dodd-Frank Act. The rules are being fully phased in 
effective January 1, 2014, through the end of 2021. 

(3) 	 Assumes cumulative other comprehensive income is fully phased in and certain other intangible assets are fully phased out under Basel III capital rules. 
(4) 	 The final Basel III capital rules provide for two capital frameworks: the Standardized Approach intended to replace Basel I, and the Advanced Approach applicable to certain 

institutions. Under the final rules, we will be subject to the lower of our CET1 ratio calculated under the Standardized Approach and under the Advanced Approach in the 
assessment of our capital adequacy. While the amount of RWAs determined under the Standardized and Advanced Approaches has been converging, the amount of RWAs 
as of December 31, 2014, was based on the Advanced Approach, which was higher than RWAs under the Standardized Approach, and thus resulted in a lower CET1 ratio 
compared with the Standardized Approach. Basel III capital rules adopted by the Federal Reserve Board incorporate different classification of assets, with risk weights 
based on Wells Fargo's internal models, along with adjustments to address a combination of credit/counterparty, operational and market risks, and other Basel III 
elements. 

105 

Regulatory Reform 

Since the enactment of the Dodd-Frank Act in 2010, the U.S. 
financial services industry has been subject to a significant 
increase in regulation and regulatory oversight initiatives. This 
increased regulation and oversight has substantially changed 
how most U.S. financial services companies conduct business 
and has increased their regulatory compliance costs. The 
following highlights the more significant regulations and 
regulatory oversight initiatives that have affected or may affect 
our business. For additional information about the regulatory 
reform matters discussed below and other regulations and 
regulatory oversight matters, see Part I, Item 1 “Regulation and 
Supervision” of our 2014 Form 10-K, and the “Capital 
Management,” “Forward-Looking Statements” and “Risk 
Factors” sections and Note 26 (Regulatory and Agency Capital 
Requirements) to Financial Statements in this Report. 

Dodd-Frank Act 
The Dodd-Frank Act is the most significant financial reform 
legislation since the 1930s and is driving much of the current 
U.S. regulatory reform efforts. The Dodd-Frank Act and many of 
its provisions became effective in July 2010 and July 2011. 
However, a number of its provisions still require final 
rulemaking or additional guidance and interpretation by 
regulatory authorities or will be implemented over time. 
Accordingly, in many respects the ultimate impact of the Dodd­
Frank Act and its effects on the U.S. financial system and the 
Company remain uncertain. The following provides additional 
information on the Dodd-Frank Act, including the current status 
of certain of its rulemaking initiatives. 

• 

Enhanced supervision and regulation of systemically 
important firms.  The Dodd-Frank Act grants broad 
authority to federal banking regulators to establish 
enhanced supervisory and regulatory requirements for 
systemically important firms. The FRB has finalized a 
number of regulations implementing enhanced prudential 
requirements for large bank holding companies (BHCs) like 
Wells Fargo regarding risk-based capital and leverage, risk 
and liquidity management, and imposing debt-to-equity 
limits on any BHC that regulators determine poses a grave 
threat to the financial stability of the United States. The FRB 
and OCC have also finalized rules implementing stress 
testing requirements for large BHCs and national banks. 
The FRB has also proposed, but not yet finalized, additional 
enhanced prudential standards that would implement single 
counterparty credit limits and establish remediation 
requirements for large BHCs experiencing financial distress. 
In addition to the authorization of enhanced supervisory 
and regulatory requirements for systemically important 
firms, the Dodd-Frank Act also established the Financial 
Stability Oversight Council and the Office of Financial 
Research, which may recommend new systemic risk 
management requirements and require new reporting of 
systemic risks. The OCC, under separate authority, has also 
recently finalized guidelines establishing heightened 
governance and risk management standards for large 
national banks such as Wells Fargo Bank, N.A. The OCC 
guidelines require covered banks to establish and adhere to 
a written risk governance framework in order to manage 
and control their risk-taking activities. The guidelines also 
formalize roles and responsibilities for risk management 

• 

106 

• 

practices within covered banks and create certain risk 
oversight responsibilities for their boards of directors. 
The Collins Amendment.  This provision of the Dodd-Frank 
Act phases out the benefit of issuing trust preferred 
securities by eliminating them from Tier 1 capital over a 
three year period that began on January 1, 2013. 

•  Regulation of consumer financial products.  The Dodd­

Frank Act established the Consumer Financial Protection 
Bureau (CFPB) to ensure consumers receive clear and 
accurate disclosures regarding financial products and to 
protect them from hidden fees and unfair or abusive 
practices. With respect to residential mortgage lending, the 
CFPB issued a number of final rules in 2013 implementing 
new origination, notification and other requirements that 
generally became effective in January 2014. In November 
2013, the CFPB also finalized rules integrating disclosures 
required of lenders and settlement agents under the Truth 
in Lending Act (TILA) and the Real Estate Settlement 
Procedures Act (RESPA) effective August 1, 2015. These 
rules combine existing separate disclosure forms under the 
TILA and RESPA into new integrated forms and provide 
additional limitations on the fees and charges that may be 
increased from the estimates provided by lenders. With 
respect to non-residential mortgage lending, in November 
2014, the CFPB issued a proposed rule to expand consumer 
protections for prepaid products such as prepaid cards. The 
proposal would make prepaid cards subject to similar 
consumer protections as more traditional debit and credit 
cards such as fraud protection and expanded access to 
account information. 

In addition to these rulemaking activities, the CFPB is 
continuing its on-going supervisory examination activities 
of the financial services industry with respect to a number of 
consumer businesses and products, including mortgage 
lending and servicing, fair lending requirements, student 
lending activities, and auto finance. At this time, the 
Company cannot predict the full impact of the CFPB’s 
rulemaking and supervisory authority on our business 
practices or financial results. 
Volcker Rule.  The Volcker Rule, with limited exceptions, 
prohibits banking entities from engaging in proprietary 
trading or owning any interest in or sponsoring or having 
certain relationships with a hedge fund, a private equity 
fund or certain structured transactions that are deemed 
covered funds. On December 10, 2013, federal banking 
regulators, the SEC and CFTC (collectively, the Volcker 
supervisory regulators) jointly released a final rule to 
implement the Volcker Rule’s restrictions. Banking entities 
are not required to come into compliance with the Volcker 
Rule’s restrictions until July 21, 2015. Banking entities with 
$50 billion or more in trading assets and liabilities such as 
Wells Fargo, however, are required to report to the Volcker 
supervisory regulators certain trading metrics beginning 
June 30, 2014. Wells Fargo has begun submitting such 
metrics to the Volcker supervisory regulators. During the 
conformance period, banking entities are expected to 
engage in good-faith planning efforts, appropriate for their 
activities and investments, to enable them to conform all of 
their activities and investments to the Volcker Rule’s 
restrictions by no later than July 21, 2015. Limited further 
extensions of the compliance period may be granted at the 
discretion of the FRB. The FRB has extended the rule’s 

 
 
compliance date to give banking entities until July 21, 2016, 
to conform their ownership interests in and sponsorships of 
covered funds that were in place prior to 
December 31, 2013, and the FRB has announced that it 
intends to provide an additional one-year extension to this 
date in the future. As a banking entity with more than 
$50 billion in consolidated assets, we will also be subject to 
enhanced compliance program requirements. At this time, 
we do not anticipate a material impact to our financial 
results from the rule as prohibited proprietary trading and 
covered fund investment activities are not significant to our 
financial results. Moreover, we already have reduced or 
exited certain businesses in anticipation of the rule’s 
compliance date and expect to have to make limited 
divestments in non-conforming funds as a result of the rule. 

• 	 Regulation of swaps and other derivatives activities.  The 

Dodd-Frank Act established a comprehensive framework for 
regulating over-the-counter derivatives and authorized the 
CFTC and the SEC to regulate swaps and security-based 
swaps, respectively. The CFTC and SEC jointly adopted new 
rules and interpretations that established the compliance 
dates for many of their rules implementing the new 
regulatory framework, including provisional registration of 
our national bank subsidiary, Wells Fargo Bank, N.A., as a 
swap dealer, which occurred at the end of 2012. In addition, 
the CFTC has adopted final rules that, among other things, 
require extensive regulatory and public reporting of swaps, 
require certain swaps to be centrally cleared and traded on 
exchanges or other multilateral platforms, and require swap 
dealers to comply with comprehensive internal and external 
business conduct standards. Also included in this regulatory 
framework are so-called push-out provisions affecting U.S. 
banks acting as dealers in commodity swaps, equity swaps 
and certain credit default swaps, which require that these 
activities be conducted through an affiliate. These push-out 
provisions have since been amended to apply only to 
structured finance swaps. Margin rules for swaps not 
centrally cleared have been proposed, and in September 
2014 were re-proposed. If adopted as re-proposed, the 
margin and capital requirements for swaps not centrally 
cleared may significantly increase the cost of hedging in the 
over-the-counter market. All of these new rules, as well as 
others being considered by regulators in other jurisdictions, 
may negatively impact customer demand for over-the­
counter derivatives and may increase our costs for engaging 
in swaps and other derivatives activities. 
Changes to asset-backed securities (ABS) markets.  The 
Dodd-Frank Act requires sponsors of ABS to hold at least a 
5% ownership stake in the ABS. Exemptions from the 
requirement include qualified residential mortgages 
(QRMs) and FHA/VA loans. In October 2014, federal 
regulatory agencies issued final rules to implement this 
credit risk retention requirement, which included an 
exemption for the GSE’s mortgage-backed securities. The 
final rules also aligned the definition of QRMs, which are 
exempt from the risk retention requirements, with the 
Consumer Financial Protection Bureau’s definition of 
“qualified mortgage.” In addition, the final rules addressed 
the measures for complying with the risk retention 
requirement and continued to provide limited exemptions 
for qualifying commercial loans, qualifying commercial real 
estate loans, and qualifying automobile loans that meet 
certain requirements. We continue to evaluate the final 
rules and assess their impact on our ability to issue certain 

• 	

• 	

asset-backed securities or otherwise participate in various 
securitization transactions. 
Enhanced regulation of money market mutual funds.  On 
July 23, 2014, the SEC adopted a rule governing money 
market mutual funds that, among other things, requires 
significant structural changes to these funds, including 
requiring institutional prime money market funds to 
maintain a variable net asset value and providing for the 
imposition of liquidity fees and redemption gates for all 
non-governmental money market funds during periods in 
which they experience liquidity impairments of a certain 
magnitude. The SEC has provided a period of two years 
following the effective date of the rule for funds to comply 
with these structural changes. 

• 	 Regulation of interchange transaction fees (the Durbin 

Amendment).  On October 1, 2011, the FRB rule enacted to 
implement the Durbin Amendment to the Dodd-Frank Act 
that limits debit card interchange transaction fees to those 
reasonable and proportional to the cost of the transaction 
became effective. The rule generally established that the 
maximum allowable interchange fee that an issuer may 
receive or charge for an electronic debit transaction is the 
sum of 21 cents per transaction and 5 basis points 
multiplied by the value of the transaction. On July 31, 2013, 
the U.S. District Court for the District of Columbia ruled 
that the approach used by the FRB in setting the maximum 
allowable interchange transaction fee impermissibly 
included costs that were specifically excluded from 
consideration under the Durbin Amendment. In August 
2013, the FRB filed a notice of appeal of the decision to the 
United States Court of Appeals for the District of Columbia. 
In March 2014, the Court of Appeals reversed the District 
Court’s decision, but did direct the FRB to provide further 
explanation regarding its treatment of the costs of 
monitoring transactions. The plaintiffs did not file a petition 
for rehearing with the Court of Appeals but filed a petition 
for writ of certiorari with the U.S. Supreme Court. In 
January 2015, the U.S. Supreme Court denied the petition 
for writ of certiorari. 

Regulatory Capital Guidelines and Capital Plans 
During 2013, federal banking regulators issued final rules that 
substantially amended the risk-based capital rules for banking 
organizations. The rules implement the Basel III regulatory 
capital reforms in the U.S., comply with changes required by the 
Dodd-Frank Act, and replace the existing Basel I-based capital 
requirements. We were required to begin complying with the 
rules on January 1, 2014, subject to phase-in periods that are 
scheduled to be fully phased in by January 1, 2022. In 2014, 
federal banking regulators also finalized rules to impose a 
supplementary leverage ratio on large BHCs like Wells Fargo 
and our insured depository institutions and to implement the 
Basel III liquidity coverage ratio. For more information on the 
final capital, leverage and liquidity rules, and additional capital 
requirements under consideration by federal banking regulators, 
see the “Capital Management” section in this Report. 

“Living Will” Requirements and Related Matters 
Rules adopted by the FRB and the FDIC under the Dodd-Frank 
Act require large financial institutions, including Wells Fargo, to 
prepare and periodically revise resolution plans, so-called 
“living-wills”, that would facilitate their resolution in the event of 
material distress or failure. Under the rules, resolution plans are 
required to provide strategies for resolution under the 
Bankruptcy Code and other applicable insolvency regimes that 

107 

Regulatory Reform (continued) 

can be accomplished in a reasonable period of time and in a 
manner that mitigates the risk that failure would have serious 
adverse effects on the financial stability of the United States. 
Wells Fargo submitted its second annual resolution plan under 
these rules on June 26, 2014. On November 25, 2014, the FRB 
and FDIC announced that our 2014 resolution plan submission 
provided a basis for a resolution strategy that could facilitate an 
orderly resolution under bankruptcy; however, they identified 
specific shortcomings in the 2014 resolution plan that would 
need to be addressed in the 2015 resolution plan. If the FRB and 
FDIC determine that our resolution plan is deficient, the Dodd-
Frank Act authorizes the FRB and FDIC to impose more 
stringent capital, leverage or liquidity requirements on us or 
restrict our growth or activities until we submit a plan 
remedying the deficiencies. If the FRB and FDIC ultimately 
determine that we have been unable to remedy the deficiencies, 
they could order us to divest assets or operations in order to 
facilitate our orderly resolution in the event of our material 
distress or failure. Our national bank subsidiary, Wells Fargo 
Bank, N.A., is also required to prepare a resolution plan for the 

Critical Accounting Policies 

Our significant accounting policies (see Note 1 (Summary of 
Significant Accounting Policies) to Financial Statements in this 
Report) are fundamental to understanding our results of 
operations and financial condition because they require that we 
use estimates and assumptions that may affect the value of our 
assets or liabilities and financial results. Five of these policies are 
critical because they require management to make difficult, 
subjective and complex judgments about matters that are 
inherently uncertain and because it is likely that materially 
different amounts would be reported under different conditions 
or using different assumptions. These policies govern: 
• 	
• 	
• 	
• 	
• 	

the allowance for credit losses; 
PCI loans; 
the valuation of residential MSRs; 
the fair valuation of financial instruments; and 
income taxes. 

Management and the Board's Audit and Examination 
committee have reviewed and approved these critical accounting 
policies. 

Allowance for Credit Losses 
We maintain an allowance for credit losses, which consists of the 
allowance for loan losses and the allowance for unfunded credit 
commitments, which is management’s estimate of credit losses 
inherent in the loan portfolio, including unfunded credit 
commitments, at the balance sheet date, excluding loans carried 
at fair value. For a description of our related accounting policies, 
see Note 1 (Summary of Significant Accounting Policies) to 
Financial Statements in this Report. 

Changes in the allowance for credit losses and, therefore, in 

the related provision for credit losses can materially affect net 
income. In applying the review and judgment required to 
determine the allowance for credit losses, management 
considers changes in economic conditions, customer behavior, 
and collateral value, among other influences. From time to time, 
economic factors or business decisions, such as the addition or 
liquidation of a loan product or business unit, may affect the 
loan portfolio, causing management to provide or release 
amounts from the allowance for credit losses. While our 
methodology attributes portions of the allowance to specific 

108 

FDIC under separate regulatory authority and submitted its 
second annual resolution plan on June 26, 2014. 

The Dodd-Frank Act also establishes an orderly liquidation 

process which allows for the appointment of the FDIC as a 
receiver of a systemically important financial institution that is 
in default or in danger of default. The FDIC has issued rules to 
implement its orderly liquidation authority and released a notice 
and request for comment regarding a proposed resolution 
strategy, known as “single point of entry,” designed to resolve a 
large financial institution in a manner that holds management 
responsible for its failure, maintains market stability, and 
imposes losses on shareholders and creditors in accordance with 
statutory priorities, without imposing a cost on U.S. taxpayers. 
Implementation of the strategy would require that institutions 
maintain a sufficient amount of available equity and unsecured 
debt to absorb losses and recapitalize operating subsidiaries. The 
FDIC has not issued any final statements on the single point of 
entry resolution strategy. 

portfolio segments (commercial and consumer), the entire 
allowance for credit losses is available to absorb credit losses 
inherent in the total loan portfolio and unfunded credit 
commitments. 

• 	

• 	

• 	

• 	

Judgment is specifically applied in: 
Credit risk ratings applied to individual commercial loans 
and unfunded credit commitments.  We estimate the 
probability of default in accordance with the borrower’s 
financial strength using a borrower quality rating and the 
severity of loss in the event of default using a collateral 
quality rating. Collectively, these ratings are referred to as 
credit risk ratings and are assigned to our commercial loans. 
Probability of default and severity at the time of default are 
statistically derived through historical observations of 
defaults and losses after default within each credit risk 
rating. Commercial loan risk ratings are evaluated based on 
each situation by experienced senior credit officers and are 
subject to periodic review by an internal team of credit 
specialists. 
Economic assumptions applied to pools of consumer loans 
(statistically modeled).  Losses are estimated using 
economic variables to represent our best estimate of 
inherent loss. Our forecasted losses are modeled using a 
range of economic scenarios. 
Selection of a credit loss estimation model that fits the 
credit risk characteristics of its portfolio.  We use both 
internally developed and vendor supplied models in this 
process. We often use expected loss, roll rate, net flow, 
vintage maturation, behavior score, and time series or 
statistical trend models, most with economic correlations. 
Management must use judgment in establishing additional 
input metrics for the modeling processes, considering 
further stratification into reference data time series, sub-
product, origination channel, vintage, loss type, geographic 
location and other predictive characteristics. The models 
used to determine the allowance are validated by an internal 
model validation group operating in accordance with 
Company policies. 
Assessment of limitations to credit loss estimation models. 
We apply our judgment to adjust or supplement our 
modeled estimates to reflect other risks that may be 

 
• 	

• 	

identified from current conditions and developments in 
selected portfolios. 
Identification and measurement of impaired loans, 
including loans modified in a TDR.  Our experienced senior 
credit officers may consider a loan impaired based on their 
evaluation of current information and events, including 
loans modified in a TDR. The measurement of impairment 
is typically based on an analysis of the present value of 
expected future cash flows. The development of these 
expectations requires significant management review and 
judgment. 
An amount for imprecision or uncertainty which reflects 
management’s overall estimate of the effect of quantitative 
and qualitative factors on inherent credit losses.  This 
amount represents management’s judgment of risks 
inherent in the processes and assumptions used in 
establishing the allowance. This imprecision considers 
economic environmental factors, modeling assumptions and 
performance, process risk, and other subjective factors, 
including industry trends and emerging risk assessments. 

SENSITIVITY TO CHANGES Table 64 demonstrates the impact 
of the sensitivity of our estimates on our allowance for credit 
losses. 

Table 64:  Allowance Sensitivity Summary 

(in billions) 

Assumption: 

Favorable (1) 

Adverse (2) 

December 31, 2014 

Estimated 

increase / (decrease) 

in allowance 

$ 

(2.5) 

7.8 

(1) 	 Represents a one risk rating upgrade throughout our commercial portfolio 

segment and a more optimistic economic outlook for modeled losses on our 
consumer portfolio segment. 

(2) 	 Represents a one risk rating downgrade throughout our commercial portfolio 

segment, a more pessimistic economic outlook for modeled losses on our 
consumer portfolio segment, and incremental deterioration for PCI loans. 

The sensitivity analyses provided in the previous table are 
hypothetical scenarios and are not considered probable. They do 
not represent management’s view of inherent losses in the 
portfolio as of the balance sheet date. Because significant 
judgment is used, it is possible that others performing similar 
analyses could reach different conclusions. See the “Risk 
Management - Credit Risk Management - Allowance for Credit 
Losses” section and Note 6 (Loans and Allowance for Credit 
Losses) to Financial Statements in this Report for further 
discussion of our allowance for credit losses. 

Purchased Credit-Impaired (PCI) Loans 
Loans acquired with evidence of credit deterioration since their 
origination and where it is probable that we will not collect all 
contractually required principal and interest payments are PCI 
loans. Substantially all of our PCI loans were acquired in the 
Wachovia acquisition on December 31, 2008. For a description 
of our related accounting policies, see Note 1 (Summary of 
Significant Accounting Policies) to Financial Statements in this 
Report. 

• 	

We apply judgment for PCI loans in: 
identifying loans that meet the PCI criteria at acquisition 
based on our evaluation of credit quality deterioration using 
indicators such as past due and nonaccrual status, 

• 	

• 	

commercial risk ratings, recent borrower credit scores and 
recent loan-to-value percentages. 
determining initial fair value at acquisition, which is based 
on an estimate of cash flows, both principal and interest, 
expected to be collected, discounted at the prevailing market 
rate of interest. We estimate the cash flows expected to be 
collected at acquisition using our internal credit risk, 
interest rate risk and prepayment risk models, which 
incorporate our best estimate of current key assumptions, 
such as property values, default rates, loss severity and 
prepayment speeds. Our estimation includes the timing and 
amount of cash flows expected to be collected. 
regularly evaluating our estimates of cash flows expected to 
be collected, subsequent to acquisition. These evaluations, 
performed quarterly, require the continued usage of key 
assumptions and estimates, similar to our initial estimate of 
fair value. We must apply judgment to develop our 
estimates of cash flows for PCI loans given the impact of 
changes in value of underlying collateral such as home price 
and property value changes, changing loss severities, 
modification activity, and prepayment speeds. 

The amount of cash flows expected to be collected and, 
accordingly, the appropriateness of the allowance for loan loss 
due to certain decreases in cash flows expected to be collected, is 
particularly sensitive to changes in loan credit quality. The 
sensitivity of the overall allowance for credit losses, including 
PCI loans, is presented in the preceding section, “Critical 
Accounting Policies - Allowance for Credit Losses.” 

See the “Risk Management - Credit Risk Management -
Purchased Credit Impaired Loans” section and Note 6 (Loans 
and Allowance for Credit Losses - Purchased Credit Impaired 
Loans") to Financial Statements in this Report for further 
discussion of PCI loans. 

Valuation of Residential Mortgage Servicing 
Rights (MSRs) 
MSRs are assets that represent the rights to service mortgage 
loans for others. We recognize MSRs when we purchase 
servicing rights from third parties, or retain servicing rights in 
connection with the sale or securitization of loans we originate 
(asset transfers). We also have MSRs acquired in the past under 
co-issuer agreements that provide for us to service loans that 
were originated and securitized by third-party correspondents. 

We carry our MSRs related to residential mortgage loans 

at fair value. Periodic changes in our residential MSRs and 
the economic hedges used to hedge our residential MSRs are 
reflected in earnings. 

We use a model to estimate the fair value of our 

residential MSRs. The model is validated by an internal model 
validation group operating in accordance with Company 
policies. The model calculates the present value of estimated 
future net servicing income and incorporates inputs and 
assumptions that market participants use in estimating fair 
value. Certain significant inputs and assumptions are not 
observable in the market and require judgment to determine: 
• 	
The mortgage loan prepayment speed used to estimate 
future net servicing income.  The prepayment speed is the 
annual rate at which borrowers are forecasted to repay their 
mortgage loan principal. Prepayment speeds are influenced 
by changes in mortgage interest rates and borrower 
behavior, including estimates for borrower default. 
The discount rate used to present value estimated future 
net servicing income.  The discount rate is the required rate 
of return investors in the market would expect for an asset 

• 	

109 

 
Critical Accounting Policies (continued) 

• 	

with similar risk. To determine the discount rate, we 
consider the risk premium for uncertainties from servicing 
operations (e.g., possible changes in future servicing costs, 
ancillary income and earnings on escrow accounts). 
The expected cost to service loans used to estimate future 
net servicing income.  The cost to service loans includes 
estimates for unreimbursed expenses, such as delinquency 
and foreclosure costs, which considers the number of 
defaulted loans as well as changes in servicing processes 
associated with default and foreclosure management. 

Both prepayment speed and discount rate assumptions can, 

and generally will, change quarterly as market conditions and 
mortgage interest rates change. For example, an increase in 
either the prepayment speed or discount rate assumption results 
in a decrease in the fair value of the MSRs, while a decrease in 
either assumption would result in an increase in the fair value of 
the MSRs. In recent years, there have been significant market-
driven fluctuations in loan prepayment speeds and the discount 
rate. These fluctuations can be rapid and may be significant in 
the future. Additionally, while our current valuation reflects our 
best estimate of servicing costs, future regulatory changes in 
servicing standards, as well as changes in individual state 
foreclosure legislation, may have an impact on our servicing cost 
assumption and our MSR valuation in future periods. 

For a description of our valuation and sensitivity of MSRs, 

see Note 1 (Summary of Significant Accounting Policies), Note 8 
(Securitizations and Variable Interest Entities), Note 9 
(Mortgage Banking Activities) and Note 17 (Fair Values of Assets 
and Liabilities) to Financial Statements in this Report. 

Fair Value of Financial Instruments 
Fair value represents the price that would be received to sell the 
financial asset or paid to transfer the financial liability in an 
orderly transaction between market participants at the 
measurement date. 

We use fair value measurements to record fair value 
adjustments to certain financial instruments and to determine 
fair value disclosures. For example, trading assets, securities 
available for sale, derivatives and substantially all of our 
residential MHFS are carried at fair value each period. Other 
financial instruments, such as certain MHFS and loans held for 
investment, are not carried at fair value each period but may 
require nonrecurring fair value adjustments due to application 
of lower-of-cost-or-market accounting or write-downs of 
individual assets. We also disclose our estimate of fair value for 
financial instruments not recorded at fair value, such as loans 
held for investment or issuances of long-term debt. 

The accounting provisions for fair value measurements 

include a three-level hierarchy for disclosure of assets and 
liabilities recorded at fair value. The classification of assets and 
liabilities within the hierarchy is based on whether the inputs to 
the valuation methodology used for measurement are observable 
or unobservable. Observable inputs reflect market-derived or 
market-based information obtained from independent sources, 
while unobservable inputs reflect our estimates about market 
data. For additional information on fair value levels, see Note 17 
(Fair Values of Assets and Liabilities) to Financial Statements in 
this Report. 

110 

When developing fair value measurements, we maximize 

the use of observable inputs and minimize the use of 
unobservable inputs. When available, we use quoted prices in 
active markets to measure fair value. If quoted prices in active 
markets are not available, fair value measurement is based upon 
models that use primarily market-based or independently 
sourced market parameters, including interest rate yield curves, 
prepayment speeds, option volatilities and currency rates. 
However, in certain cases, when market observable inputs for 
model-based valuation techniques are not readily available, we 
are required to make judgments about assumptions market 
participants would use to estimate fair value. Additionally, we 
use third party pricing services to obtain fair values, which are 
used to either record the price of an instrument or to corroborate 
internally developed prices. For additional information on our 
use of pricing services, see Note 1 (Summary of Significant 
Accounting Policies) and Note 17 (Fair Value of Assets and 
Liabilities) to Financial Statements in this Report. 

The degree of management judgment involved in 

determining the fair value of a financial instrument is dependent 
upon the availability of quoted prices in active markets or 
observable market parameters. For financial instruments with 
quoted market prices or observable market parameters in active 
markets, there is minimal subjectivity involved in measuring fair 
value. When quoted prices and observable data in active markets 
are not fully available, management judgment is necessary to 
estimate fair value. Changes in the market conditions, such as 
reduced liquidity in the capital markets or changes in secondary 
market activities, may reduce the availability and reliability of 
quoted prices or observable data used to determine fair value. 
When significant adjustments are required to price quotes or 
inputs, it may be appropriate to utilize an estimate based 
primarily on unobservable inputs. When an active market for a 
financial instrument does not exist, the use of management 
estimates that incorporate current market participant 
expectations of future cash flows, adjusted for an appropriate 
risk premium, is acceptable. 

Significant judgment is also required to determine whether 
certain assets measured at fair value are classified as Level 2 or 
Level 3. When making this judgment, we consider available 
information, including observable market data, indications of 
market liquidity and orderliness, and our understanding of the 
valuation techniques and significant inputs used. For securities 
in inactive markets, we use a predetermined percentage to 
evaluate the impact of fair value adjustments derived from 
weighting both external and internal indications of value to 
determine if the instrument is classified as Level 2 or Level 3. 
Otherwise, the classification of Level 2 or Level 3 is based upon 
the specific facts and circumstances of each instrument or 
instrument category and judgments are made regarding the 
significance of the Level 3 inputs to the instruments’ fair value 
measurement in its entirety. If Level 3 inputs are considered 
significant, the instrument is classified as Level 3. 

Table 65 presents the summary of the fair value of financial 
instruments recorded at fair value on a recurring basis, and the 
amounts measured using significant Level 3 inputs (before 
derivative netting adjustments). The fair value of the remaining 
assets and liabilities were measured using valuation 
methodologies involving market-based or market-derived 
information (collectively Level 1 and 2 measurements). 

The income tax laws of the jurisdictions in which 

we operate are complex and subject to different interpretations 
by the taxpayer and the relevant government taxing authorities. 
In establishing a provision for income tax expense, we must 
make judgments and interpretations about the application of 
these inherently complex tax laws. We must also make estimates 
about when in the future certain items will affect taxable income 
in the various tax jurisdictions by the government taxing 
authorities, both domestic and foreign. Our interpretations may 
be subjected to review during examination by taxing authorities 
and disputes may arise over the respective tax positions. We 
attempt to resolve these disputes during the tax examination and 
audit process and ultimately through the court systems when 
applicable. 

We monitor relevant tax authorities and revise our estimate 

of accrued income taxes due to changes in income tax laws and 
their interpretation by the courts and regulatory authorities on a 
quarterly basis. Revisions of our estimate of accrued income 
taxes also may result from our own income tax planning and 
from the resolution of income tax controversies. Such revisions 
in our estimates may be material to our operating results for any 
given quarter. 

See Note 21 (Income Taxes) to Financial Statements in this 

Report for a further description of our provision for income 
taxes and related income tax assets and liabilities. 

Table 65:  Fair Value Level 3 Summary 

($ in billions) 

Assets carried 
at fair value 

As a percentage 
of total assets 

Liabilities carried 
at fair value 

As a percentage of 
total liabilities 

December 31, 2014  December 31, 2013 

Total 
balance 

Level 3 
(1) 

Total 
balance 

Level 3 
(1) 

$  378.1 

32.3 

353.1 

37.2 

22  % 

2 

23 

2 

$ 

34.9 

2.3 

22.7 

3.7 

2  % 

* 

2 

* 

Less than 1%. 

* 
(1)  Before derivative netting adjustments. 

See Note 17 (Fair Values of Assets and Liabilities) to 

Financial Statements in this Report for a complete discussion on 
our fair value of financial instruments, our related measurement 
techniques and the impact to our financial statements. 

Income Taxes 
We are subject to the income tax laws of the U.S., its states and 
municipalities and those of the foreign jurisdictions in which we 
operate. Our income tax expense consists of current and 
deferred income tax expense. Current income tax expense 
represents our estimated taxes to be paid or refunded for the 
current period and includes income tax expense related to our 
uncertain tax positions. We determine deferred income taxes 
using the balance sheet method. Under this method, the net 
deferred tax asset or liability is based on the tax effects of the 
differences between the book and tax bases of assets and 
liabilities, and recognizes enacted changes in tax rates and laws 
in the period in which they occur. Deferred income tax expense 
results from changes in deferred tax assets and liabilities 
between periods. Deferred tax assets are recognized subject to 
management’s judgment that realization is “more likely than 
not.” Uncertain tax positions that meet the more likely than not 
recognition threshold are measured to determine the amount of 
benefit to recognize. An uncertain tax position is measured at the 
largest amount of benefit that management believes has a 
greater than 50% likelihood of realization upon settlement. Tax 
benefits not meeting our realization criteria represent 
unrecognized tax benefits. Our unrecognized tax benefits on 
uncertain tax positions are reflected in Note 21 (Income Taxes) 
to Financial Statements in this Report. Foreign taxes paid are 
generally applied as credits to reduce federal income taxes 
payable. We account for interest and penalties as a component of 
income tax expense. 

111 

 
Current Accounting Developments 

The following table provides accounting pronouncements 
applicable to us that have been issued by the FASB but are not 
yet effective. 

Standard 

Description 

Accounting Standards Update (ASU or 
Update) 2015-02 - Consolidation (Topic 
810): Amendments to the Consolidation 
Analysis 

The Update primarily amends the criteria 
companies use to evaluate whether they 
should consolidate certain variable 
interest entities that have fee 
arrangements and the criteria used to 
determine whether partnerships and 
similar entities are variable interest 
entities . The Update also excludes 
registered 2a-7 money market funds 
(including unregistered funds that 
operate in a similar manner) from the 
consolidation guidance. 

Effective date and financial 
statement impact 
The changes are effective for us in first 
quarter 2016 with early adoption 
permitted. We are evaluating the impact 
the Update will have on our consolidated 
financial statements. 

ASU 2015-01 - Income Statement -
Extraordinary and Unusual Items 
(Subtopic 225-20): Simplifying Income 
Statement Presentation by Eliminating 
the Concept of Extraordinary Items 

The Update removes the concept of 
extraordinary items from GAAP and 
eliminates the requirement for 
extraordinary items to be separately 
presented in the statement of income. 

The Update is effective for us in first 
quarter 2016 with prospective or 
retrospective application. Early adoption 
is permitted. The Update will not have a 
material impact on our consolidated 
financial statements. 

ASU 2014-16 - Derivatives and Hedging 
(Topic 815): Determining Whether the 
Host Contract in a Hybrid Financial 
Instrument Issued in the Form of a Share 
is More Akin to Debt or Equity 

The Update clarifies that the nature of 
host contracts in hybrid financial 
instruments that are issued in share form 
should be determined based on the entire 
instrument, including the embedded 
derivative. 

The Update is effective for us in first 
quarter 2016 with retrospective 
application. The Update will not have a 
material impact on our consolidated 
financial statements. 

ASU 2014-13 - Consolidation (Topic 810): 
Measuring the Financial Assets and the 
Financial Liabilities of a Consolidated 
Collateralized Financing Entity 

ASU 2014-12 - Compensation - Stock 
Compensation (Topic 718): Accounting 
for Share-Based Payments When the 
Terms of an Award Provide That a 
Performance Target Could Be Achieved 
After the Requisite Service Period 

ASU 2014-11 - Transfers and Servicing 
(Topic 860): Repurchase-to-Maturity 
Transactions, Repurchase Financings, 
and Disclosures 

The Update provides a measurement 
alternative to companies that consolidate 
collateralized financing entities (CFEs), 
such as collateralized debt obligation and 
collateralized loan obligation structures. 
Under the new guidance, companies can 
measure both the financial assets and 
financial liabilities of a CFE using the 
more observable fair value of the financial 
assets or of the financial liabilities. 

The Update provides accounting guidance 
for employee share-based payment 
awards with specific performance targets. 
The Update clarifies that performance 
targets should be treated as performance 
conditions if the targets affect vesting and 
could be achieved after the requisite 
service period. 

The Update requires repurchase-to­
maturity transactions to be accounted for 
as secured borrowings versus sales. The 
guidance also requires separate 
accounting for transfers of financial assets 
that are executed contemporaneously 
with repurchase agreements. The Update 
also includes new disclosures for transfers 
accounted for as sales and for repurchase 
agreements and similar arrangements, 
such as classes of collateral pledged for 
gross obligations and the remaining 
contractual maturity of repurchase 
agreements. 

These changes are effective for us in first 
quarter 2016 with early adoption 
permitted at the beginning of an annual 
period. The guidance can be applied 
either retrospectively or by a modified 
retrospective approach. The Update will 
not have a material impact on our 
consolidated financial statements. 

The Update is effective for us in first 
quarter 2016 with early adoption 
permitted and can be applied 
prospectively or retrospectively. This 
Update will not have a material impact on 
our consolidated financial statements. 

The accounting changes are effective for 
us in first quarter 2015 with early 
adoption prohibited. The disclosures are 
required in first quarter 2015 for transfers 
accounted for as sales with the remaining 
disclosures required in second quarter 
2015. This Update will not have a material 
impact on our consolidated financial 
statements. 

112 

 
 
 
Standard	 

Description 

ASU 2014-09 - Revenue from Contracts 
With Customers (Topic 606) 

ASU 2014-08 - Presentation of Financial 
Statements (Topic 205) and Property, 
Plant, and Equipment (Topic 360): 
Reporting Discontinued Operations and 
Disclosures of Disposals of Components of 
an Entity 

ASU 2014-01 - Investments - Equity 
Method and Joint Ventures (Topic 323): 
Accounting for Investments in Qualified 
Affordable Housing Projects 

The Update modifies the guidance 
companies use to recognize revenue from 
contracts with customers for transfers of 
goods or services and transfers of 
nonfinancial assets, unless those 
contracts are within the scope of other 
standards. The guidance also requires 
new qualitative and quantitative 
disclosures, including information about 
contract balances and performance 
obligations. 

The Update changes the definition and 
reporting requirements for discontinued 
operations. Under the new guidance, an 
entity’s disposal of a component or group 
of components must be reported in 
discontinued operations if the disposal is 
a strategic shift that has or will have a 
significant effect on the entity’s 
operations and financial results. 

The Update amends the accounting 
guidance for investments in affordable 
housing projects that qualify for the low-
income housing tax credit. The Update 
allows companies to make an accounting 
policy election to amortize the cost of its 
investments in proportion to the tax 
benefits received if certain criteria are met 
and present the amortization as a 
component of income tax expense. 
Additionally, the Update requires 
incremental disclosures for all entities 
that invest in qualified affordable housing 
projects regardless of the policy election. 

Effective date and financial 
statement impact 
The Update is effective for us in first 
quarter 2017 with retrospective 
application. Early adoption is not 
permitted. We are evaluating the impact 
this Update will have on our consolidated 
financial statements. 

These changes are effective for us in first 
quarter 2015 with prospective application. 
Early adoption is permitted for disposals 
that have not been previously reported. 
This Update will not have a material 
impact on our consolidated financial 
statements. 

The new disclosure requirements are 
effective for us in first quarter 2015. We 
do not intend to adopt the accounting 
policy election permitted by the Update, 
and therefore, it will not affect our 
consolidated financial statements. 

Forward-Looking Statements 

This document contains “forward-looking statements” within the 
meaning of the Private Securities Litigation Reform Act of 1995. 
In addition, we may make forward-looking statements in our 
other documents filed or furnished with the SEC, and our 
management may make forward-looking statements orally to 
analysts, investors, representatives of the media and others. 
Forward-looking statements can be identified by words such as 
“anticipates,” “intends,” “plans,” “seeks,” “believes,” “estimates,” 
“expects,” “target,” “projects,” “outlook,” “forecast,” “will,” 
“may,” “could,” “should,” “can” and similar references to future 
periods. In particular, forward-looking statements include, but 
are not limited to, statements we make about: (i) the future 
operating or financial performance of the Company, including 
our outlook for future growth; (ii) our noninterest expense and 
efficiency ratio; (iii) future credit quality and performance, 
including our expectations regarding future loan losses and 
allowance releases; (iv) the appropriateness of the allowance for 
credit losses; (v) our expectations regarding net interest income 
and net interest margin; (vi) loan growth or the reduction or 
mitigation of risk in our loan portfolios; (vii) future capital levels 
and our estimated Common Equity Tier 1 ratio under Basel III 
capital standards; (viii) the performance of our mortgage 
business and any related exposures; (ix) the expected outcome 
and impact of legal, regulatory and legislative developments, as 
well as our expectations regarding compliance therewith; (x) 
future common stock dividends, common share repurchases and 

other uses of capital; (xi) our targeted range for return on assets 
and return on equity; (xii) the outcome of contingencies, such as 
legal proceedings; and (xiii) the Company’s plans, objectives and 
strategies. 

Forward-looking statements are not based on historical 

facts but instead represent our current expectations and 
assumptions regarding our business, the economy and other 
future conditions. Because forward-looking statements relate to 
the future, they are subject to inherent uncertainties, risks and 
changes in circumstances that are difficult to predict. Our actual 
results may differ materially from those contemplated by the 
forward-looking statements. We caution you, therefore, against 
relying on any of these forward-looking statements. They are 
neither statements of historical fact nor guarantees or 
assurances of future performance. While there is no assurance 
that any list of risks and uncertainties or risk factors is complete, 
important factors that could cause actual results to differ 
materially from those in the forward-looking statements include 
the following, without limitation: 
• 	

current and future economic and market conditions, 
including the effects of declines in housing prices, high 
unemployment rates, U.S. fiscal debt, budget and tax 
matters, geopolitical matters, and the overall slowdown in 
global economic growth; 
our capital and liquidity requirements (including under 
regulatory capital standards, such as the Basel III capital 

• 	

113 

 
 
Forward-Looking Statements (continued) 

• 	

• 	

• 	

• 	

• 	

• 	

• 	

• 	

standards) and our ability to generate capital internally or 
raise capital on favorable terms; 
financial services reform and other current, pending or 
future legislation or regulation that could have a negative 
effect on our revenue and businesses, including the Dodd-
Frank Act and other legislation and regulation relating to 
bank products and services; 
the extent of our success in our loan modification efforts, as 
well as the effects of regulatory requirements or guidance 
regarding loan modifications; 
the amount of mortgage loan repurchase demands that we 
receive and our ability to satisfy any such demands without 
having to repurchase loans related thereto or otherwise 
indemnify or reimburse third parties, and the credit quality 
of or losses on such repurchased mortgage loans; 
negative effects relating to our mortgage servicing and 
foreclosure practices, including our obligations under the 
settlement with the Department of Justice and other federal 
and state government entities, as well as changes in industry 
standards or practices, regulatory or judicial requirements, 
penalties or fines, increased servicing and other costs or 
obligations, including loan modification requirements, or 
delays or moratoriums on foreclosures; 
our ability to realize our efficiency ratio target as part of our 
expense management initiatives, including as a result of 
business and economic cyclicality, seasonality, changes in 
our business composition and operating environment, 
growth in our businesses and/or acquisitions, and 
unexpected expenses relating to, among other things, 
litigation and regulatory matters; 
the effect of the current low interest rate environment or 
changes in interest rates on our net interest income, net 
interest margin and our mortgage originations, mortgage 
servicing rights and mortgages held for sale; 
a recurrence of significant turbulence or disruption in the 
capital or financial markets, which could result in, among 
other things, reduced investor demand for mortgage loans, a 
reduction in the availability of funding or increased funding 
costs, and declines in asset values and/or recognition of 
other-than-temporary impairment on securities held in our 
investment securities portfolio; 
the effect of a fall in stock market prices on our investment 
banking business and our fee income from our brokerage, 
asset and wealth management businesses; 

Risk Factors 

An investment in the Company involves risk, including the 
possibility that the value of the investment could fall 
substantially and that dividends or other distributions on the 
investment could be reduced or eliminated. We discuss below 
risk factors that could adversely affect our financial results and 
condition, and the value of, and return on, an investment in the 
Company. 

RISKS RELATED TO THE ECONOMY, FINANCIAL 
MARKETS, INTEREST RATES AND LIQUIDITY 

As one of the largest lenders in the U.S. and a provider 
of financial products and services to consumers and 
businesses across the U.S. and internationally, our 
financial results have been, and will continue to be, 
materially affected by general economic conditions, 
particularly unemployment levels and home prices in 

114 

• 	

• 	

• 	

• 	

• 	

reputational damage from negative publicity, protests, fines, 
penalties and other negative consequences from regulatory 
violations and legal actions; 
a failure in or breach of our operational or security systems 
or infrastructure, or those of our third party vendors or 
other service providers, including as a result of cyber 
attacks; 
the effect of changes in the level of checking or savings 
account deposits on our funding costs and net interest 
margin; 
fiscal and monetary policies of the Federal Reserve Board; 
and 
the other risk factors and uncertainties described under 
“Risk Factors” in this Report. 

In addition to the above factors, we also caution that the 
amount and timing of any future common stock dividends or 
repurchases will depend on the earnings, cash requirements and 
financial condition of the Company, market conditions, capital 
requirements (including under Basel capital standards), 
common stock issuance requirements, applicable law and 
regulations (including federal securities laws and federal 
banking regulations), and other factors deemed relevant by the 
Company’s Board of Directors, and may be subject to regulatory 
approval or conditions. 

For more information about factors that could cause actual 

results to differ materially from our expectations, refer to our 
reports filed with the Securities and Exchange Commission, 
including the discussion under “Risk Factors” in this Report, as 
filed with the Securities and Exchange Commission and available 
on its website at www.sec.gov. 

Any forward-looking statement made by us speaks only as of 

the date on which it is made. Factors or events that could cause 
our actual results to differ may emerge from time to time, and it 
is not possible for us to predict all of them. We undertake no 
obligation to publicly update any forward-looking statement, 
whether as a result of new information, future developments or 
otherwise, except as may be required by law. 

the U.S., and a deterioration in economic conditions or 
in the financial markets may materially adversely affect 
our lending and other businesses and our financial 
results and condition.  We generate revenue from the 
interest and fees we charge on the loans and other products and 
services we sell, and a substantial amount of our revenue and 
earnings comes from the net interest income and fee income that 
we earn from our consumer and commercial lending and 
banking businesses, including our mortgage banking business 
where we currently are the largest mortgage originator in the 
U.S. These businesses have been, and will continue to be, 
materially affected by the state of the U.S. economy, particularly 
unemployment levels and home prices. Although the U.S. 
economy has continued to gradually improve from the depressed 
levels of 2008 and early 2009, economic growth has been slow 
and uneven. In addition, the negative effects and continued 
uncertainty stemming from U.S. fiscal and political matters, 

 
 
 
 
 
 
 
including concerns about deficit levels, taxes and U.S. debt 
ratings, have impacted and may continue to impact the 
continuing global economic recovery. Moreover, geopolitical 
matters, including international political unrest or disturbances, 
as well as continued concerns over energy prices and global 
economic difficulties, may impact the stability of financial 
markets and the global economy. A prolonged period of slow 
growth in the global economy, particularly in the U.S., or any 
deterioration in general economic conditions and/or the 
financial markets resulting from the above matters or any other 
events or factors that may disrupt or dampen the global 
economic recovery, could materially adversely affect our 
financial results and condition. 

The improvement in the U.S. economy as well as higher 
home prices contributed to our strengthened credit performance 
and allowed us to release amounts from our allowance for credit 
losses, however there is no guarantee we will have allowance 
releases in the future. If unemployment levels worsen or if home 
prices fall we would expect to incur elevated charge-offs and 
provision expense from increases in our allowance for credit 
losses. These conditions may adversely affect not only consumer 
loan performance but also commercial and CRE loans, especially 
for those business borrowers that rely on the health of industries 
that may experience deteriorating economic conditions. The 
ability of these and other borrowers to repay their loans may 
deteriorate, causing us, as one of the largest commercial lenders 
and the largest CRE lender in the U.S., to incur significantly 
higher credit losses. In addition, weak or deteriorating economic 
conditions make it more challenging for us to increase our 
consumer and commercial loan portfolios by making loans to 
creditworthy borrowers at attractive yields. Although we have 
significant capacity to add loans to our balance sheet, weak 
economic conditions, as well as competition and/or increases in 
interest rates, could soften demand for our loans resulting in our 
retaining a much higher amount of lower yielding liquid assets 
on our balance sheet. If economic conditions do not continue to 
improve or if the economy worsens and unemployment rises, 
which also would likely result in a decrease in consumer and 
business confidence and spending, the demand for our credit 
products, including our mortgages, may fall, reducing our 
interest and noninterest income and our earnings. 

A deterioration in business and economic conditions, which 

may erode consumer and investor confidence levels, and/or 
increased volatility of financial markets, also could adversely 
affect financial results for our fee-based businesses, including 
our investment advisory, mutual fund, securities brokerage, 
wealth management, and investment banking businesses. In 
2014, approximately 26% of our revenue was fee income, which 
included trust and investment fees, card fees and other fees. We 
earn fee income from managing assets for others and providing 
brokerage and other investment advisory and wealth 
management services. Because investment management fees are 
often based on the value of assets under management, a fall in 
the market prices of those assets could reduce our fee income. 
Changes in stock market prices could affect the trading activity 
of investors, reducing commissions and other fees we earn from 
our brokerage business. The U.S. stock market experienced all-
time highs in 2014 and there is no guarantee that those price 
levels will continue. Poor economic conditions and volatile or 
unstable financial markets also can negatively affect our debt 
and equity underwriting and advisory businesses, as well as our 
trading and venture capital businesses. Any deterioration in 
global financial markets and economies, including as a result of 
any international political unrest or disturbances, may adversely 
affect the revenues and earnings of our international operations, 

particularly our global financial institution and correspondent 
banking services. 

For more information, refer to the “Risk Management – 
Asset/Liability Management” and “– Credit Risk Management” 
sections in this Report. 

Changes in interest rates and financial market values 
could reduce our net interest income and earnings, 
including as a result of recognizing losses or OTTI on 
the securities that we hold in our portfolio or trade for 
our customers.  Our net interest income is the interest we 
earn on loans, debt securities and other assets we hold less 
the interest we pay on our deposits, long-term and short-term 
debt, and other liabilities. Net interest income is a measure of 
both our net interest margin – the difference between the yield 
we earn on our assets and the interest rate we pay for deposits 
and our other sources of funding – and the amount of earning 
assets we hold. Changes in either our net interest margin or the 
amount or mix of earning assets we hold could affect our net 
interest income and our earnings. Changes in interest rates can 
affect our net interest margin. Although the yield we earn on our 
assets and our funding costs tend to move in the same direction 
in response to changes in interest rates, one can rise or fall faster 
than the other, causing our net interest margin to expand or 
contract. Our liabilities tend to be shorter in duration than our 
assets, so they may adjust faster in response to changes in 
interest rates. When interest rates rise, our funding costs may 
rise faster than the yield we earn on our assets, causing our net 
interest margin to contract until the asset yield increases. 

The amount and type of earning assets we hold can affect 

our yield and net interest margin. We hold earning assets in the 
form of loans and investment securities, among other assets. As 
noted above, if the economy worsens we may see lower demand 
for loans by creditworthy customers, reducing our net interest 
income and yield. In addition, our net interest income and net 
interest margin can be negatively affected by a prolonged low 
interest rate environment, which as noted below is currently 
being experienced as a result of economic conditions and FRB 
monetary policies, as it may result in us holding short-term 
lower yielding loans and securities on our balance sheet, 
particularly if we are unable to replace the maturing higher 
yielding assets, including the loans in our non-strategic and 
liquidating loan portfolio, with similar higher yielding assets. 
Increases in interest rates, however, may negatively affect loan 
demand and could result in higher credit losses as borrowers 
may have more difficulty making higher interest payments. As 
described below, changes in interest rates also affect our 
mortgage business, including the value of our MSRs. 

Changes in the slope of the “yield curve” – or the spread 
between short-term and long-term interest rates – could also 
reduce our net interest margin. Normally, the yield curve is 
upward sloping, meaning short-term rates are lower than long­
term rates. Because our liabilities tend to be shorter in duration 
than our assets, when the yield curve flattens, as is the case in 
the current interest rate environment, or even inverts, our net 
interest margin could decrease as our cost of funds increases 
relative to the yield we can earn on our assets. 

The interest we earn on our loans may be tied to U.S.­
denominated interest rates such as the federal funds rate while 
the interest we pay on our debt may be based on international 
rates such as LIBOR. If the federal funds rate were to fall without 
a corresponding decrease in LIBOR, we might earn less on our 
loans without any offsetting decrease in our funding costs. This 
could lower our net interest margin and our net interest income. 

115 

 
  
Risk Factors (continued) 

We assess our interest rate risk by estimating the effect on 

Our venture capital investments could result in significant 

our earnings under various scenarios that differ based on 
assumptions about the direction, magnitude and speed of 
interest rate changes and the slope of the yield curve. We hedge 
some of that interest rate risk with interest rate derivatives. We 
also rely on the “natural hedge” that our mortgage loan 
originations and servicing rights can provide. 

We generally do not hedge all of our interest rate risk. There 
is always the risk that changes in interest rates could reduce our 
net interest income and our earnings in material amounts, 
especially if actual conditions turn out to be materially different 
than what we assumed. For example, if interest rates rise or fall 
faster than we assumed or the slope of the yield curve changes, 
we may incur significant losses on debt securities we hold as 
investments. To reduce our interest rate risk, we may rebalance 
our investment and loan portfolios, refinance our debt and take 
other strategic actions. We may incur losses when we take such 
actions. 

We hold securities in our investment securities portfolio, 
including U.S. Treasury and federal agency securities and federal 
agency MBS, securities of U.S. states and political subdivisions, 
residential and commercial MBS, corporate debt securities, 
other asset-backed securities and marketable equity securities, 
including securities relating to our venture capital activities. We 
analyze securities held in our investment securities portfolio for 
OTTI on at least a quarterly basis. The process for determining 
whether impairment is other than temporary usually requires 
difficult, subjective judgments about the future financial 
performance of the issuer and any collateral underlying the 
security in order to assess the probability of receiving 
contractual principal and interest payments on the security. 
Because of changing economic and market conditions, as well as 
credit ratings, affecting issuers and the performance of the 
underlying collateral, we may be required to recognize OTTI in 
future periods. Our net income also is exposed to changes in 
interest rates, credit spreads, foreign exchange rates, equity and 
commodity prices in connection with our trading activities, 
which are conducted primarily to accommodate our customers 
in the management of their market price risk, as well as when we 
take positions based on market expectations or to benefit from 
differences between financial instruments and markets. The 
securities held in these activities are carried at fair value with 
realized and unrealized gains and losses recorded in noninterest 
income. As part of our business to support our customers, we 
trade public securities and these securities also are subject to 
market fluctuations with gains and losses recognized in net 
income when realized and periodically include OTTI charges. 
Although we have processes in place to measure and monitor the 
risks associated with our trading activities, including stress 
testing and hedging strategies, there can be no assurance that 
our processes and strategies will be effective in avoiding losses 
that could have a material adverse effect on our financial results. 

The value of our public and private equity investments can 
fluctuate from quarter to quarter. Certain of these investments 
are carried under the cost or equity method, while others are 
carried at fair value with unrealized gains and losses reflected in 
earnings. Earnings from our equity investments may be volatile 
and hard to predict, and may have a significant effect on our 
earnings from period to period. When, and if, we recognize gains 
may depend on a number of factors, including general economic 
and market conditions, the prospects of the companies in which 
we invest, when a company goes public, the size of our position 
relative to the public float, and whether we are subject to any 
resale restrictions. 

116 

OTTI losses for those investments carried under the cost or 
equity method. Our assessment for OTTI is based on a number 
of factors, including the then current market value of each 
investment compared with its carrying value. If we determine 
there is OTTI for an investment, we write-down the carrying 
value of the investment, resulting in a charge to earnings. The 
amount of this charge could be significant. 

For more information, refer to the “Risk Management – 
Asset/Liability Management – Interest Rate Risk”, “– Market 
Risk – Equity Investments”, and “– Market Risk – Trading 
Activities” and the “Balance Sheet Analysis – Investment 
Securities” sections in this Report and Note 5 (Investment 
Securities) to Financial Statements in this Report. 

Effective liquidity management, which ensures that we 
can meet customer loan requests, customer deposit 
maturities/withdrawals and other cash commitments, 
including principal and interest payments on our debt, 
efficiently under both normal operating conditions and 
other unpredictable circumstances of industry or 
financial market stress, is essential for the operation of 
our business, and our financial results and condition 
could be materially adversely affected if we do not 
effectively manage our liquidity.  Our liquidity is essential 
for the operation of our business. We primarily rely on bank 
deposits to be a low cost and stable source of funding for the 
loans we make and the operation of our business. Core customer 
deposits, which include noninterest-bearing deposits, interest-
bearing checking, savings certificates, certain market rate and 
other savings, and certain foreign deposits, have historically 
provided us with a sizeable source of relatively stable and low-
cost funds. In addition to customer deposits, our sources of 
liquidity include investments in our securities portfolio, our 
ability to sell or securitize loans in secondary markets and to 
pledge loans to access secured borrowing facilities through the 
FHLB and the FRB, and our ability to raise funds in domestic 
and international money through capital markets. 

Our liquidity and our ability to fund and run our business 
could be materially adversely affected by a variety of conditions 
and factors, including financial and credit market disruption and 
volatility or a lack of market or customer confidence in financial 
markets in general similar to what occurred during the financial 
crisis in 2008 and early 2009, which may result in a loss of 
customer deposits or outflows of cash or collateral and/or our 
inability to access capital markets on favorable terms. Market 
disruption and volatility could impact our credit spreads, which 
are the amount in excess of the interest rate of U.S. Treasury 
securities, or other benchmark securities, of the same maturity 
that we need to pay to our funding providers. Increases in 
interest rates and our credit spreads could significantly increase 
our funding costs. Other conditions and factors that could 
materially adversely affect our liquidity and funding include a 
lack of market or customer confidence in the Company or 
negative news about the Company or the financial services 
industry generally which also may result in a loss of deposits 
and/or negatively affect our ability to access the capital markets; 
our inability to sell or securitize loans or other assets, and, as 
described below, reductions in one or more of our credit ratings. 
Many of the above conditions and factors may be caused by 
events over which we have little or no control. While market 
conditions have continued to improve since the financial crisis, 
there can be no assurance that significant disruption and 
volatility in the financial markets will not occur in the future. For 
example, concerns over geopolitical issues, commodity and 

 
  
currency prices, as well as global economic conditions, may 
cause financial market volatility. 

In addition, concerns regarding the potential failure to raise 
the U.S. government debt limit and any associated downgrade of 
U.S. government debt ratings may cause uncertainty and 
volatility as well. A failure to raise the U.S. debt limit in the 
future and/or additional downgrades of the sovereign debt 
ratings of the U.S. government or the debt ratings of related 
institutions, agencies or instrumentalities, as well as other fiscal 
or political events could, in addition to causing economic and 
financial market disruptions, materially adversely affect the 
market value of the U.S. government securities that we hold, the 
availability of those securities as collateral for borrowing, and 
our ability to access capital markets on favorable terms, as well 
as have other material adverse effects on the operation of our 
business and our financial results and condition. 

As noted above, we rely heavily on bank deposits for our 

funding and liquidity. We compete with banks and other 
financial services companies for deposits. If our competitors 
raise the rates they pay on deposits our funding costs may 
increase, either because we raise our rates to avoid losing 
deposits or because we lose deposits and must rely on more 
expensive sources of funding. Higher funding costs reduce our 
net interest margin and net interest income. Checking and 
savings account balances and other forms of customer deposits 
may decrease when customers perceive alternative investments, 
such as the stock market, as providing a better risk/return 
tradeoff. When customers move money out of bank deposits and 
into other investments, we may lose a relatively low cost source 
of funds, increasing our funding costs and negatively affecting 
our liquidity. 

If we are unable to continue to fund our assets through 
customer bank deposits or access capital markets on favorable 
terms or if we suffer an increase in our borrowing costs or 
otherwise fail to manage our liquidity effectively, our liquidity, 
net interest margin, financial results and condition may be 
materially adversely affected. As we did during the financial 
crisis, we may also need, or be required by our regulators, to 
raise additional capital through the issuance of common stock, 
which could dilute the ownership of existing stockholders, or 
reduce or even eliminate our common stock dividend to preserve 
capital or in order to raise additional capital. 

For more information, refer to the “Risk Management – 

Asset/Liability Management” section in this Report. 

Adverse changes in our credit ratings could have a 
material adverse effect on our liquidity, cash flows, 
financial results and condition.  Our borrowing costs and 
ability to obtain funding are influenced by our credit ratings. 
Reductions in one or more of our credit ratings could adversely 
affect our ability to borrow funds and raise the costs of our 
borrowings substantially and could cause creditors and business 
counterparties to raise collateral requirements or take other 
actions that could adversely affect our ability to raise funding. 
Credit ratings and credit ratings agencies’ outlooks are based on 
the ratings agencies’ analysis of many quantitative and 
qualitative factors, such as our capital adequacy, liquidity, asset 
quality, business mix, the level and quality of our earnings, 
rating agency assumptions regarding the probability and extent 
of federal financial assistance or support, and other rating 
agency specific criteria. In addition to credit ratings, our 
borrowing costs are affected by various other external factors, 
including market volatility and concerns or perceptions about 
the financial services industry generally. 

In light of industry changes and regulatory developments 
related to the Title II Orderly Liquidation Authority of the Dodd-
Frank Act, rating agencies have proposed changes to various 
aspects of their ratings methodologies. Moody’s Investors 
Service has proposed significant revisions to its rating 
methodology, with a focus on how each type of creditor would be 
affected in any bank failure. Standard and Poor’s Ratings 
Services (S&P) is continuing its reassessment of whether to 
incorporate the likelihood of extraordinary government support 
into the ratings of certain bank holding companies, including the 
Parent. In addition, S&P has recently issued a proposal to 
incorporate into its bank-level rating methodology an 
assessment of additional capital available to absorb losses to 
reduce default risk. There can be no assurance that we will 
maintain our credit ratings and outlooks and that credit ratings 
downgrades in the future would not materially affect our ability 
to borrow funds and borrowing costs. 

Downgrades in our credit ratings also may trigger additional 

collateral or funding obligations which could negatively affect 
our liquidity, including as a result of credit-related contingent 
features in certain of our derivative contracts. Although a one or 
two notch downgrade in our current credit ratings would not be 
expected to trigger a material increase in our collateral or 
funding obligations, a more severe credit rating downgrade of 
our long-term and short-term credit ratings could increase our 
collateral or funding obligations and the effect on our liquidity 
could be material. For information regarding additional 
collateral and funding obligations required of certain derivative 
instruments in the event our credit ratings were to fall below 
investment grade, see Note 16 (Derivatives) to Financial 
Statements in this Report. 

We rely on dividends from our subsidiaries for 
liquidity, and federal and state law can limit those 
dividends.  Wells Fargo & Company, the parent holding 
company, is a separate and distinct legal entity from its 
subsidiaries. It receives a significant portion of its funding and 
liquidity from dividends and other distributions from its 
subsidiaries. We generally use these dividends and distributions, 
among other things, to pay dividends on our common and 
preferred stock and interest and principal on our debt. Federal 
and state laws limit the amount of dividends and distributions 
that our bank and some of our nonbank subsidiaries, including 
our broker-dealer subsidiaries, may pay to our parent holding 
company. Also, our right to participate in a distribution of assets 
upon a subsidiary’s liquidation or reorganization is subject to the 
prior claims of the subsidiary’s creditors. 

For more information, refer to the “Regulation and 

Supervision – Dividend Restrictions” and “– Holding Company 
Structure” sections in our 2014 Form 10-K and to Note 3 (Cash, 
Loan and Dividend Restrictions) and Note 26 (Regulatory and 
Agency Capital Requirements) to Financial Statements in this 
Report. 

RISKS RELATED TO FINANCIAL REGULATORY 
REFORM AND OTHER LEGISLATION AND 
REGULATIONS 

Enacted legislation and regulation, including the Dodd-
Frank Act, as well as future legislation and/or 
regulation, could require us to change certain of our 
business practices, reduce our revenue and earnings, 
impose additional costs on us or otherwise adversely 
affect our business operations and/or competitive 
position.  Our parent company, our subsidiary banks and many 

117 

 
  
 
  
 
 
Risk Factors (continued) 

of our nonbank subsidiaries such as those related to our 
brokerage and mutual fund businesses, are subject to significant 
regulation under state and federal laws in the U.S., as well as the 
applicable laws of the various jurisdictions outside of the U.S. 
where we conduct business. These regulations protect 
depositors, federal deposit insurance funds, consumers, 
investors and the banking and financial system as a whole, not 
necessarily our stockholders. Economic, market and political 
conditions during the past few years have led to a significant 
amount of new legislation and regulation in the U.S. and abroad, 
as well as heightened expectations and scrutiny of financial 
services companies from banking regulators. These laws and 
regulations may affect the manner in which we do business and 
the products and services that we provide, affect or restrict our 
ability to compete in our current businesses or our ability to 
enter into or acquire new businesses, reduce or limit our revenue 
in businesses or impose additional fees, assessments or taxes on 
us, intensify the regulatory supervision of us and the financial 
services industry, and adversely affect our business operations or 
have other negative consequences. 

On July 21, 2010, the Dodd-Frank Act, the most significant 

financial reform legislation since the 1930s, became law. The 
Dodd-Frank Act, among other things, (i) established the 
Financial Stability Oversight Council to monitor systemic risk 
posed by financial firms and imposes additional and enhanced 
FRB regulations, including capital and liquidity requirements, 
on certain large, interconnected bank holding companies such as 
Wells Fargo and systemically significant nonbanking firms 
intended to promote financial stability; (ii) creates a liquidation 
framework for the resolution of covered financial companies, the 
costs of which would be paid through assessments on surviving 
covered financial companies; (iii) makes significant changes to 
the structure of bank and bank holding company regulation and 
activities in a variety of areas, including prohibiting proprietary 
trading and private fund investment activities, subject to certain 
exceptions; (iv) creates a new framework for the regulation of 
over-the-counter derivatives and new regulations for the 
securitization market and strengthens the regulatory oversight of 
securities and capital markets by the SEC; (v) established the 
Consumer Financial Protection Bureau (CFPB) within the FRB, 
which has sweeping powers to administer and enforce a new 
federal regulatory framework of consumer financial regulation; 
(vi) may limit the existing pre-emption of state laws with respect 
to the application of such laws to national banks, makes federal 
pre-emption no longer applicable to operating subsidiaries of 
national banks, and gives state authorities, under certain 
circumstances, the ability to enforce state laws and federal 
consumer regulations against national banks; (vii) provides for 
increased regulation of residential mortgage activities; (viii) 
revised the FDIC's assessment base for deposit insurance by 
changing from an assessment base defined by deposit liabilities 
to a risk-based system based on total assets; (ix) phases out over 
three years beginning January 2013 the Tier 1 capital treatment 
of trust preferred securities; (x) permitted banks to pay interest 
on business checking accounts beginning on July 1, 2011; (xi) 
authorized the FRB under the Durbin Amendment to adopt 
regulations that limit debit card interchange fees received by 
debit card issuers; and (xii) includes several corporate 
governance and executive compensation provisions and 
requirements, including mandating an advisory stockholder vote 
on executive compensation. 

The Dodd-Frank Act and many of its provisions became 

effective in July 2010 and July 2011. However, a number of its 
provisions still require final rulemaking, guidance, and 
interpretation by regulatory authorities. Accordingly, in many 

118 

respects the ultimate impact of the Dodd-Frank Act and its 
effects on the U.S. financial system and the Company still remain 
uncertain. Nevertheless, the Dodd-Frank Act, including current 
and future rules implementing its provisions and the 
interpretation of those rules, could result in a loss of revenue, 
require us to change certain of our business practices, limit our 
ability to pursue certain business opportunities, increase our 
capital requirements and impose additional assessments and 
costs on us and otherwise adversely affect our business 
operations and have other negative consequences. 

Our consumer businesses, including our mortgage, credit 
card and other consumer lending and non-lending businesses, 
may be negatively affected by the activities of the CFPB, which 
has broad rulemaking powers and supervisory authority over 
consumer financial products and services. Although the full 
impact of the CFPB on our businesses is uncertain, the CFPB’s 
activities may increase our compliance costs and require changes 
in our business practices as a result of new regulations and 
requirements which could limit or negatively affect the products 
and services that we currently offer our customers. For example, 
in 2013, the CFPB issued a number of new rules impacting 
residential mortgage lending practices. As a result of greater 
regulatory scrutiny of our consumer businesses, we have become 
subject to more and expanded regulatory examinations and/or 
investigations, which also could result in increased costs and 
harm to our reputation in the event of a failure to comply with 
the increased regulatory requirements. 

The Dodd-Frank Act’s proposed prohibitions or limitations 

on proprietary trading and private fund investment activities, 
known as the “Volcker Rule,” also may reduce our revenue and 
earnings, although proprietary trading has not been significant 
to our financial results. Rules to implement the requirements of 
the Volcker Rule were first proposed in 2011, and final rules were 
issued in December 2013. Pursuant to an order of the FRB, 
banking entities are required to make good faith planning efforts 
to come into compliance with the Volcker Rule’s restrictions by 
July 21, 2015. The FRB announced that it intends to exercise its 
authority to give banking entities two additional one-year 
extensions to conform their ownership interests in and 
sponsorships of covered funds under the rule. Companies with 
$50 billion or more in trading assets and liabilities such as 
Wells Fargo were required to report trading metrics beginning 
June 30, 2014. Wells Fargo has begun submitting such metrics 
to the Volcker supervisory regulators. Wells Fargo will also be 
subject to enhanced compliance program requirements. 
In addition, the Dodd-Frank Act established a 

comprehensive framework for regulating over-the-counter 
derivatives and authorized the CFTC and SEC to regulate swaps 
and security-based swaps, respectively. The CFTC and SEC have 
adopted various rules to implement this framework, including 
rules requiring extensive regulatory and public reporting of 
swaps, certain swaps to be centrally cleared and traded on 
exchanges or other multilateral platforms, and comprehensive 
internal and external business conduct standards. Also included 
in this regulatory framework are so-called push-out provisions 
requiring certain swap activities to be conducted through an 
affiliate. All of these rules, as well as others proposed or 
currently being considered by regulators in the U.S. and other 
jurisdictions, may negatively impact customer demand for over­
the-counter derivatives and may increase our costs for engaging 
in swaps and other derivatives activities. 

The Dodd-Frank Act also imposes changes on the ABS 
markets by requiring sponsors of ABS to hold at least a 5% 
ownership stake in the ABS. Exemptions from the requirement 
include qualified residential mortgages and FHA/VA loans. 

Federal regulatory agencies have finalized rules to implement 
this credit risk retention requirement, which have only included 
limited exemptions. We continue to evaluate the final rules and 
assess their impact on our ability to issue certain ABS or 
otherwise participate in various securitization transactions. 

In order to address the perceived risks that money market 

mutual funds may pose to the financial stability of the United 
States, the SEC adopted rules in July 2014 that, among other 
things, require significant structural changes to these funds, 
including requiring institutional prime money market funds to 
maintain a variable net asset value and providing for the 
imposition of liquidity fees and redemption gates for all non­
governmental money market funds during periods in which they 
experience liquidity impairments of a certain magnitude. The 
SEC has provided a period of two years following the effective 
date of the rule for funds to comply with these structural 
changes. Certain of our money market mutual funds may see a 
decline in assets under management in response to 
implementation of these structural changes. 

Federal banking regulators also continue to implement the 

provisions of the Dodd-Frank Act addressing the risks to the 
financial system posed by the failure of a systemically important 
financial institution. Pursuant to rules adopted by the FRB and 
the FDIC, Wells Fargo has prepared and filed a resolution plan, a 
so-called “living will,” that is designed to facilitate our resolution 
in the event of material distress or failure. There can be no 
assurance that the FRB or FDIC will respond favorably to the 
Company’s resolution plans. If the FRB and FDIC determine that 
our resolution plan is deficient, the Dodd-Frank Act authorizes 
the FRB and FDIC to impose more stringent capital, leverage or 
liquidity requirements on us or restrict our growth or activities 
until we submit a plan remedying the deficiencies. If the FRB 
and FDIC ultimately determine that we have been unable to 
remedy the deficiencies, they could order us to divest assets or 
operations in order to facilitate our orderly resolution in the 
event of our material distress or failure. Our national bank 
subsidiary, Wells Fargo Bank, N.A., is also required to prepare 
and submit a resolution plan to the FDIC under separate 
regulatory authority. 

The Dodd-Frank Act also establishes an orderly liquidation 

process which allows for the appointment of the FDIC as a 
receiver of a systemically important financial institution that is 
in default or in danger of default. The FDIC has issued rules to 
implement its orderly liquidation authority and released a notice 
and request for comment regarding a proposed resolution 
strategy, known as “single point of entry,” designed to resolve a 
large financial institution in a manner that would, among other 
things, impose losses on shareholders and creditors in 
accordance with statutory priorities, without imposing a cost on 
U.S. taxpayers. Implementation of the strategy would require 
that institutions maintain a sufficient amount of available equity 
and unsecured debt to absorb losses and recapitalize operating 
subsidiaries. The FDIC has not issued any final statements on 
the single point of entry resolution strategy. 

Other future regulatory initiatives that could significantly 

affect our business include proposals to reform the housing 
finance market in the United States. These proposals, among 
other things, consider winding down the GSEs and reducing or 
eliminating over time the role of the GSEs in guaranteeing 
mortgages and providing funding for mortgage loans, as well as 
the implementation of reforms relating to borrowers, lenders, 
and investors in the mortgage market, including reducing the 
maximum size of a loan that the GSEs can guarantee, phasing in 
a minimum down payment requirement for borrowers, 
improving underwriting standards, and increasing 

accountability and transparency in the securitization process. 
Congress also may consider the adoption of legislation to reform 
the mortgage financing market in an effort to assist borrowers 
experiencing difficulty in making mortgage payments or 
refinancing their mortgages. The extent and timing of any 
regulatory reform or the adoption of any legislation regarding 
the GSEs and/or the home mortgage market, as well as any 
effect on the Company’s business and financial results, are 
uncertain. 

Any other future legislation and/or regulation, if adopted, 
also could significantly change our regulatory environment and 
increase our cost of doing business, limit the activities we may 
pursue or affect the competitive balance among banks, savings 
associations, credit unions, and other financial services 
companies, and have a material adverse effect on our financial 
results and condition. 

For more information, refer to the “Regulatory Reform” 
section in this Report and the “Regulation and Supervision” 
section in our 2014 Form 10-K. 

Bank regulations, including Basel capital and liquidity 
standards and FRB guidelines and rules, may require 
higher capital and liquidity levels, limiting our ability to 
pay common stock dividends, repurchase our common 
stock, invest in our business, or provide loans or other 
products and services to our customers.  Federal banking 
regulators continually monitor the capital position of banks and 
bank holding companies. In December 2010, the Basel 
Committee on Banking Supervision (BCBS) finalized a set of 
international guidelines for determining regulatory capital 
known as Basel III. These guidelines are designed to address 
many of the weaknesses identified in the previous Basel 
standards and in the banking sector as contributing to the 
financial crisis of 2008 and 2009 by, among other things, 
increasing minimum capital requirements, increasing the quality 
of capital, increasing the risk coverage of the capital framework, 
increasing liquidity buffers, and increasing standards for the 
supervisory review process and public disclosure. When fully 
phased in, the Basel III guidelines require bank holding 
companies to maintain a minimum ratio of Common Equity 
Tier 1 (CET1) to risk-weighted assets of at least 7.0%. 

U.S. regulatory authorities have been considering the BCBS 
capital guidelines and related proposals, and in July 2013, U.S. 
banking regulators approved final and interim final rules to 
implement the Basel III capital guidelines for U.S. banks. These 
final capital rules, among other things: 
• 	

implement in the United States the Basel III regulatory 
capital reforms including those that revise the definition of 
capital, increase minimum capital ratios, and introduce a 
minimum CET1 ratio of 4.5% and a capital conservation 
buffer of 2.5% (for a total minimum CET1 ratio of 7.0%) and 
a potential countercyclical buffer of up to 2.5%, which would 
be imposed by regulators at their discretion if it is 
determined that a period of excessive credit growth is 
contributing to an increase in systemic risk; 
require a Tier 1 capital to average total consolidated assets 
ratio of 4% and introduce, for large and internationally 
active bank holding companies (BHCs), a Tier 1 
supplementary leverage ratio of 3% that incorporates off-
balance sheet exposures; 
revise “Basel I” rules for calculating risk-weighted assets to 
enhance risk sensitivity under a standardized approach; 
• 	 modify the existing Basel II advanced approaches rules for 
calculating risk-weighted assets to implement Basel III; 

• 	

• 	

119 

 
Risk Factors (continued) 

• 	

• 	

• 	

deduct certain assets from CET1, such as deferred tax assets 
that could not be realized through net operating loss carry-
backs, significant investments in non-consolidated financial 
entities, and mortgage servicing rights, to the extent any one 
category exceeds 10% of CET1 or all such items, in the 
aggregate, exceed 15% of CET1; 
eliminate the accumulated other comprehensive income or 
loss filter that applies under risk-based capital rules over a 
five-year phase in period beginning in 2014; and 
comply with the Dodd-Frank Act provision prohibiting the 
reliance on external credit ratings. 

The final capital rules became effective for Wells Fargo in 

January 2014, with certain provisions subject to phase-in 
periods. The Basel III capital rules are scheduled to be fully 
phased in by January 1, 2022. 

In April 2014, federal banking regulators finalized a rule 
that enhances the supplementary leverage ratio requirements 
provided in the final capital rules for large BHCs, like 
Wells Fargo, and their insured depository institutions. The rule, 
which becomes effective on January 1, 2018, will require a 
covered BHC to maintain a supplementary leverage ratio of at 
least 5% to avoid restrictions on capital distributions and 
discretionary bonus payments and require that its insured 
depository institutions maintain a supplementary leverage ratio 
of 6% to be considered well capitalized. In addition, in 
September 2014, federal banking regulators issued a final rule 
that implements a quantitative liquidity requirement consistent 
with the liquidity coverage ratio (LCR) originally established by 
the BCBS. The rule requires banking institutions, such as 
Wells Fargo, to hold high-quality liquid assets, such as central 
bank reserves and government and corporate debt that can be 
converted easily and quickly into cash, in an amount equal to or 
greater than its projected net cash outflows during a 30-day 
stress period. The final LCR rule will be phased in beginning 
January 1, 2015, and requires full compliance with a minimum 
100% LCR by January 1, 2017. The FRB also recently finalized 
rules imposing enhanced liquidity management standards on 
large BHCs such as Wells Fargo. 

The FRB has also indicated that it is in the process of 
considering new rules to address the amount of equity and 
unsecured debt a company must hold to facilitate its orderly 
liquidation, often referred to as Total Loss Absorbing Capacity 
(TLAC). In November 2014, the Financial Stability Board (FSB) 
issued for public consultation policy proposals on TLAC. Under 
the FSB’s TLAC proposal, global systemically important banks 
(G-SIBs) would be required to hold loss absorbing equity and 
unsecured debt of 16-20% of RWAs, with at least 33% of this 
total being unsecured debt rather than equity. The FRB will 
likely propose related rules sometime after the FSB’s public 
consultation on the TLAC proposal ends. 

In addition, in December 2014, the FRB proposed rules to 
implement an additional CET1 capital surcharge on those U.S. 
banking organizations, such as the Company, that have been 
designated by the FSB as G-SIBs. The G-SIB surcharge would be 
in addition to the minimum Basel III 7.0% CET1 requirement. 
Under the FRB proposal, estimated surcharges for G-SIBs would 
range from 1.0 to 4.5 percent of a firm’s RWAs depending on 
methodologies that look at, among other things, the firm’s 
systemic importance and use of short-term wholesale funding. 
The G-SIB surcharge would be phased in beginning on January 
1, 2016 and become fully effective on January 1, 2019. 

The ultimate impact of all of these finalized and proposed or 

contemplated rules on our capital and liquidity requirements 
will depend on final rulemaking and regulatory interpretation of 

120 

the rules as we, along with our regulatory authorities, apply the 
final rules during the implementation process. 

As part of its obligation to impose enhanced capital and 
risk-management standards on large financial firms pursuant to 
the Dodd-Frank Act, the FRB issued a final capital plan rule that 
became effective December 30, 2011. The final capital plan rule 
requires top-tier BHCs, including the Company, to submit 
annual capital plans for review and to obtain regulatory approval 
before making capital distributions. There can be no assurance 
that the FRB would respond favorably to the Company’s future 
capital plans. The FRB has also finalized a number of regulations 
implementing enhanced prudential requirements for large BHCs 
like Wells Fargo regarding risk-based capital and leverage, risk 
and liquidity management, and imposing debt-to-equity limits 
on any BHC that regulators determine poses a grave threat to the 
financial stability of the United States. The FRB and OCC have 
also finalized rules implementing stress testing requirements for 
large BHCs and national banks. The FRB has also proposed, but 
not yet finalized, remediation requirements for large BHCs 
experiencing financial distress that would restrict capital 
distributions upon the occurrence of capital, stress test, or risk 
and liquidity management triggers. The OCC, under separate 
authority, has also established heightened governance and risk 
management standards for large national banks, such as 
Wells Fargo Bank, N.A. 

The Basel standards and FRB regulatory capital and 
liquidity requirements may limit or otherwise restrict how we 
utilize our capital, including common stock dividends and stock 
repurchases, and may require us to increase our capital and/or 
liquidity. Any requirement that we increase our regulatory 
capital, regulatory capital ratios or liquidity could require us to 
liquidate assets or otherwise change our business, product 
offerings and/or investment plans, which may negatively affect 
our financial results. Although not currently anticipated, 
proposed capital requirements and/or our regulators may 
require us to raise additional capital in the future. Issuing 
additional common stock may dilute the ownership of existing 
stockholders. In addition, federal banking regulations may 
increase our compliance costs as well as limit our ability to invest 
in our business or provide loans or other products and services 
to our customers. For more information, refer to the “Capital 
Management” and “Regulatory Reform” sections in this Report 
and the “Regulation and Supervision” section of our 2014 
Form 10-K. 

FRB policies, including policies on interest rates, can 
significantly affect business and economic conditions 
and our financial results and condition.  The FRB 
regulates the supply of money in the United States. Its policies 
determine in large part our cost of funds for lending and 
investing and the return we earn on those loans and 
investments, both of which affect our net interest income and 
net interest margin. The FRB’s interest rate policies also can 
materially affect the value of financial instruments we hold, such 
as debt securities and MSRs. In addition, its policies can affect 
our borrowers, potentially increasing the risk that they may fail 
to repay their loans. Changes in FRB policies are beyond our 
control and can be hard to predict. The FRB recently reaffirmed 
the target range for the federal funds rate at near zero as it 
continues to assess U.S. unemployment rates and the FRB’s two 
percent inflation target. The FRB has indicated that it will 
consider a wide range of information, such as additional labor 
market and financial market conditions, in its determination of 
how long to maintain the current target range. The FRB has 
stated that it intends to be patient before beginning to increase 

 
 
the level of the federal funds rate. As noted above, a declining or 
low interest rate environment and a flattening yield curve which 
may result from the FRB’s actions could negatively affect our net 
interest income and net interest margin as it may result in us 
holding lower yielding loans and investment securities on our 
balance sheet. 

RISKS RELATED TO CREDIT AND OUR MORTGAGE 
BUSINESS 

As one of the largest lenders in the U.S., increased 
credit risk, including as a result of a deterioration in 
economic conditions, could require us to increase our 
provision for credit losses and allowance for credit 
losses and could have a material adverse effect on our 
results of operations and financial condition.  When we 
loan money or commit to loan money we incur credit risk, or the 
risk of losses if our borrowers do not repay their loans. As one of 
the largest lenders in the U.S., the credit performance of our loan 
portfolios significantly affects our financial results and 
condition. As noted above, if the current economic environment 
were to deteriorate, more of our customers may have difficulty in 
repaying their loans or other obligations which could result in a 
higher level of credit losses and provision for credit losses. We 
reserve for credit losses by establishing an allowance through a 
charge to earnings. The amount of this allowance is based on our 
assessment of credit losses inherent in our loan portfolio 
(including unfunded credit commitments). The process for 
determining the amount of the allowance is critical to our 
financial results and condition. It requires difficult, subjective 
and complex judgments about the future, including forecasts of 
economic or market conditions that might impair the ability of 
our borrowers to repay their loans. We might increase the 
allowance because of changing economic conditions, including 
falling home prices and higher unemployment, significant loan 
growth, or other factors. For example, if oil prices remain low for 
a prolonged period of time, we may have to increase the 
allowance, particularly to cover potential losses on loans to 
customers in the energy sector. Additionally, the regulatory 
environment or external factors, such as natural disasters, also 
can influence recognition of credit losses in our loan portfolios 
and impact our allowance for credit losses. 

Reflecting the continued improved credit performance in 

our loan portfolios, our provision for credit losses was 
$1.6 billion and $2.2 billion less than net charge-offs in 2014 and 
2013, respectively, which had a positive effect on our earnings. 
Future allowance levels may increase or decrease based on a 
variety of factors, including loan growth, portfolio performance 
and general economic conditions. While we believe that our 
allowance for credit losses was appropriate at December 31, 
2014, there is no assurance that it will be sufficient to cover 
future credit losses, especially if housing and employment 
conditions worsen. In the event of significant deterioration in 
economic conditions or if we experience significant loan growth, 
we may be required to build reserves in future periods, which 
would reduce our earnings. 

For more information, refer to the “Risk Management – 
Credit Risk Management” and “Critical Accounting Policies – 
Allowance for Credit Losses” sections in this Report. 

We may have more credit risk and higher credit losses 
to the extent our loans are concentrated by loan type, 
industry segment, borrower type, or location of the 
borrower or collateral.  Our credit risk and credit losses can 
increase if our loans are concentrated to borrowers engaged in 

the same or similar activities or to borrowers who as a group 
may be uniquely or disproportionately affected by economic or 
market conditions. We experienced the effect of concentration 
risk in 2009 and 2010 when we incurred greater than expected 
losses in our residential real estate loan portfolio due to a 
housing slowdown and greater than expected deterioration in 
residential real estate values in many markets, including the 
Central Valley California market and several Southern California 
metropolitan statistical areas. As California is our largest 
banking state in terms of loans and deposits, deterioration in 
real estate values and underlying economic conditions in those 
markets or elsewhere in California could result in materially 
higher credit losses. In addition, deterioration in macro­
economic conditions generally across the country could result in 
materially higher credit losses, including for our residential real 
estate loan portfolio. We may experience higher delinquencies 
and higher loss rates as our consumer real estate secured lines of 
credit reach their contractual end of draw period and begin to 
amortize. Additionally, we may experience higher delinquencies 
and higher loss rates as borrowers in our consumer Pick-a-Pay 
portfolio reach their recast trigger, particularly if interest rates 
increase significantly which may cause more borrowers to 
experience a payment increase of more than 7.5% upon recast. 
We are currently the largest CRE lender in the U.S. A 
deterioration in economic conditions that negatively affects the 
business performance of our CRE borrowers, including increases 
in interest rates and/or declines in commercial property values, 
could result in materially higher credit losses and have a 
material adverse effect on our financial results and condition. 

Challenging economic conditions in Europe have increased 

our foreign credit risk. Although our foreign loan exposure 
represented only approximately 6% of our total consolidated 
outstanding loans and 3% of our total assets at 
December 31, 2014, continued European economic difficulties 
could indirectly have a material adverse effect on our credit 
performance and results of operations and financial condition to 
the extent it negatively affects the U.S. economy and/or our 
borrowers who have foreign operations. 

For more information, refer to the “Risk Management – 

Credit Risk Management” section and Note 6 (Loans and 
Allowance for Credit Losses) to Financial Statements in this 
Report. 

We may incur losses on loans, securities and other 
acquired assets of Wachovia that are materially greater 
than reflected in our fair value adjustments.  We 
accounted for the Wachovia merger under the purchase method 
of accounting, recording the acquired assets and liabilities of 
Wachovia at fair value. All PCI loans acquired in the merger were 
recorded at fair value based on the present value of their 
expected cash flows. We estimated cash flows using internal 
credit, interest rate and prepayment risk models using 
assumptions about matters that are inherently uncertain. We 
may not realize the estimated cash flows or fair value of these 
loans. In addition, although the difference between the pre­
merger carrying value of the credit-impaired loans and their 
expected cash flows – the “nonaccretable difference” – is 
available to absorb future charge-offs, we may be required to 
increase our allowance for credit losses and related provision 
expense because of subsequent additional credit deterioration in 
these loans. 

For more information, refer to the “Critical Accounting 

Policies – Purchased Credit-Impaired (PCI) Loans” and “Risk 
Management – Credit Risk Management” sections in this 
Report. 

121 

 
 
 
 
 
 
 
 
Risk Factors (continued) 

Our mortgage banking revenue can be volatile from 
quarter to quarter, including as a result of changes in 
interest rates and the value of our MSRs and MHFS, 
and we rely on the GSEs to purchase our conforming 
loans to reduce our credit risk and provide liquidity to 
fund new mortgage loans.  We were the largest mortgage 
originator and residential mortgage servicer in the U.S. as of 
December 31, 2014, and we earn revenue from fees we receive 
for originating mortgage loans and for servicing mortgage loans. 
As a result of our mortgage servicing business, we have a sizeable 
portfolio of MSRs. An MSR is the right to service a mortgage 
loan – collect principal, interest and escrow amounts – for a fee. 
We acquire MSRs when we keep the servicing rights after we sell 
or securitize the loans we have originated or when we purchase 
the servicing rights to mortgage loans originated by other 
lenders. We initially measure and carry all our residential MSRs 
using the fair value measurement method. Fair value is the 
present value of estimated future net servicing income, 
calculated based on a number of variables, including 
assumptions about the likelihood of prepayment by borrowers. 
Changes in interest rates can affect prepayment assumptions 
and thus fair value. When interest rates fall, borrowers are 
usually more likely to prepay their mortgage loans by refinancing 
them at a lower rate. As the likelihood of prepayment increases, 
the fair value of our MSRs can decrease. Each quarter we 
evaluate the fair value of our MSRs, and any decrease in fair 
value reduces earnings in the period in which the decrease 
occurs. We also measure at fair value MHFS for which an active 
secondary market and readily available market prices exist. In 
addition, we measure at fair value certain other interests we hold 
related to residential loan sales and securitizations. Similar to 
other interest-bearing securities, the value of these MHFS and 
other interests may be negatively affected by changes in interest 
rates. For example, if market interest rates increase relative to 
the yield on these MHFS and other interests, their fair value may 
fall. 

When rates rise, the demand for mortgage loans usually 

tends to fall, reducing the revenue we receive from loan 
originations. Under the same conditions, revenue from our 
MSRs can increase through increases in fair value. When rates 
fall, mortgage originations usually tend to increase and the value 
of our MSRs usually tends to decline, also with some offsetting 
revenue effect. Even though they can act as a “natural hedge,” 
the hedge is not perfect, either in amount or timing. For 
example, the negative effect on revenue from a decrease in the 
fair value of residential MSRs is generally immediate, but any 
offsetting revenue benefit from more originations and the MSRs 
relating to the new loans would generally accrue over time. It is 
also possible that, because of economic conditions and/or a weak 
or deteriorating housing market, even if interest rates were to 
fall or remain low, mortgage originations may also fall or any 
increase in mortgage originations may not be enough to offset 
the decrease in the MSRs value caused by the lower rates. 

We typically use derivatives and other instruments to hedge 
our mortgage banking interest rate risk. We may not hedge all of 
our risk, and we may not be successful in hedging any of the risk. 
Hedging is a complex process, requiring sophisticated models 
and constant monitoring, and is not a perfect science. We may 
use hedging instruments tied to U.S. Treasury rates, LIBOR or 
Eurodollars that may not perfectly correlate with the value or 
income being hedged. We could incur significant losses from our 
hedging activities. There may be periods where we elect not to 
use derivatives and other instruments to hedge mortgage 
banking interest rate risk. 

122 

We rely on GSEs to purchase mortgage loans that meet their 

conforming loan requirements and on the Federal Housing 
Authority (FHA) to insure loans that meet their policy 
requirements. These loans are then securitized into either GSE 
or GNMA securities that are sold to investors. In order to meet 
customer needs, we also originate loans that do not conform to 
either GSE or FHA standards, which are referred to as 
“nonconforming” loans. We generally retain these 
nonconforming loans on our balance sheet. When we retain a 
loan on our balance sheet not only do we forgo fee revenue and 
keep the credit risk of the loan but we also do not receive any 
sale proceeds that could be used to generate new loans. If we 
were unable or unwilling to continue retaining nonconforming 
loans on our balance sheet, whether due to regulatory, business 
or other reasons, our ability to originate new mortgage loans 
may be reduced, thereby reducing the fees we earn from 
originating and servicing loans. Similarly, if the GSEs or the FHA 
were to limit or reduce their purchases of loans, our ability to 
fund, and thus originate new mortgage loans, could also be 
reduced. We cannot assure that the GSEs or the FHA will not 
materially limit their purchases of conforming loans or change 
their criteria for what constitutes a conforming loan (e.g., 
maximum loan amount or borrower eligibility). Each of the 
GSEs is currently in conservatorship, with its primary regulator, 
the Federal Housing Finance Agency acting as conservator. We 
cannot predict if, when or how the conservatorship will end, or 
any associated changes to the GSEs business structure and 
operations that could result. As noted above, there are various 
proposals to reform the housing finance market in the U.S., 
including the role of the GSEs in the housing finance market. 
The impact of any such regulatory reform regarding the housing 
finance market and the GSEs, including whether the GSEs will 
continue to exist in their current form, as well as any effect on 
the Company’s business and financial results, are uncertain. 
For more information, refer to the “Risk Management – 
Asset/Liability Management – Mortgage Banking Interest Rate 
and Market Risk” and “Critical Accounting Policies” sections in 
this Report. 

We may be required to repurchase mortgage loans or 
reimburse investors and others as a result of breaches 
in contractual representations and warranties, and we 
may incur other losses as a result of real or alleged 
violations of statutes or regulations applicable to the 
origination of our residential mortgage loans.  The 
origination of residential mortgage loans is governed by a variety 
of federal and state laws and regulations, including the Truth in 
Lending Act of 1968 and various anti-fraud and consumer 
protection statutes, which are complex and frequently changing. 
We often sell residential mortgage loans that we originate to 
various parties, including GSEs, SPEs that issue private label 
MBS, and other financial institutions that purchase mortgage 
loans for investment or private label securitization. We may also 
pool FHA-insured and VA-guaranteed mortgage loans which 
back securities guaranteed by GNMA. The agreements under 
which we sell mortgage loans and the insurance or guaranty 
agreements with the FHA and VA contain various 
representations and warranties regarding the origination and 
characteristics of the mortgage loans, including ownership of the 
loan, compliance with loan criteria set forth in the applicable 
agreement, validity of the lien securing the loan, absence of 
delinquent taxes or liens against the property securing the loan, 
and compliance with applicable origination laws. We may be 
required to repurchase mortgage loans, indemnify the 
securitization trust, investor or insurer, or reimburse the 

 
  
securitization trust, investor or insurer for credit losses incurred 
on loans in the event of a breach of contractual representations 
or warranties that is not remedied within a period (usually 
90 days or less) after we receive notice of the breach. Contracts 
for mortgage loan sales to the GSEs include various types of 
specific remedies and penalties that could be applied to 
inadequate responses to repurchase requests. Similarly, the 
agreements under which we sell mortgage loans require us to 
deliver various documents to the securitization trust or investor, 
and we may be obligated to repurchase any mortgage loan as to 
which the required documents are not delivered or are defective. 
We may negotiate global settlements in order to resolve a 
pipeline of demands in lieu of repurchasing the loans. We 
establish a mortgage repurchase liability related to the various 
representations and warranties that reflect management’s 
estimate of losses for loans which we have a repurchase 
obligation. Our mortgage repurchase liability represents 
management’s best estimate of the probable loss that we may 
expect to incur for the representations and warranties in the 
contractual provisions of our sales of mortgage loans. Because 
the level of mortgage loan repurchase losses depends upon 
economic factors, investor demand strategies and other external 
conditions that may change over the life of the underlying loans, 
the level of the liability for mortgage loan repurchase losses is 
difficult to estimate and requires considerable management 
judgment. As a result of the uncertainty in the various estimates 
underlying the mortgage repurchase liability, there is a range of 
losses in excess of the recorded mortgage repurchase liability 
that are reasonably possible. The estimate of the range of 
possible loss for representations and warranties does not 
represent a probable loss, and is based on currently available 
information, significant judgment, and a number of assumptions 
that are subject to change. If economic conditions and the 
housing market do not continue to improve or future investor 
repurchase demand and our success at appealing repurchase 
requests differ from past experience, we could continue to have 
increased repurchase obligations and increased loss severity on 
repurchases, requiring material additions to the repurchase 
liability. 

Additionally, for residential mortgage loans that we 

originate, borrowers may allege that the origination of the loans 
did not comply with applicable laws or regulations in one or 
more respects and assert such violation as an affirmative defense 
to payment or to the exercise by us of our remedies, including 
foreclosure proceedings, or in an action seeking statutory and 
other damages in connection with such violation. If we are not 
successful in demonstrating that the loans in dispute were 
originated in accordance with applicable statutes and 
regulations, we could become subject to monetary damages and 
other civil penalties, including the loss of certain contractual 
payments or the inability to exercise certain remedies under the 
loans. 

For more information, refer to the “Risk Management – 

Credit Risk Management – Liability for Mortgage Loan 
Repurchase Losses” section in this Report. 

We may be terminated as a servicer or master servicer, 
be required to repurchase a mortgage loan or 
reimburse investors for credit losses on a mortgage 
loan, or incur costs, liabilities, fines and other 
sanctions if we fail to satisfy our servicing obligations, 
including our obligations with respect to mortgage loan 
foreclosure actions.  We act as servicer and/or master 
servicer for mortgage loans included in securitizations and for 
unsecuritized mortgage loans owned by investors. As a servicer 

or master servicer for those loans we have certain contractual 
obligations to the securitization trusts, investors or other third 
parties, including, in our capacity as a servicer, foreclosing on 
defaulted mortgage loans or, to the extent consistent with the 
applicable securitization or other investor agreement, 
considering alternatives to foreclosure such as loan 
modifications or short sales and, in our capacity as a master 
servicer, overseeing the servicing of mortgage loans by the 
servicer. If we commit a material breach of our obligations as 
servicer or master servicer, we may be subject to termination if 
the breach is not cured within a specified period of time 
following notice, which can generally be given by the 
securitization trustee or a specified percentage of security 
holders, causing us to lose servicing income. In addition, we may 
be required to indemnify the securitization trustee against losses 
from any failure by us, as a servicer or master servicer, to 
perform our servicing obligations or any act or omission on our 
part that involves willful misfeasance, bad faith or gross 
negligence. For certain investors and/or certain transactions, we 
may be contractually obligated to repurchase a mortgage loan or 
reimburse the investor for credit losses incurred on the loan as a 
remedy for servicing errors with respect to the loan. If we have 
increased repurchase obligations because of claims that we did 
not satisfy our obligations as a servicer or master servicer, or 
increased loss severity on such repurchases, we may have a 
significant reduction to net servicing income within mortgage 
banking noninterest income. 

We may incur costs if we are required to, or if we elect to, re-
execute or re-file documents or take other action in our capacity 
as a servicer in connection with pending or completed 
foreclosures. We may incur litigation costs if the validity of a 
foreclosure action is challenged by a borrower. If a court were to 
overturn a foreclosure because of errors or deficiencies in the 
foreclosure process, we may have liability to the borrower and/ 
or to any title insurer of the property sold in foreclosure if the 
required process was not followed. These costs and liabilities 
may not be legally or otherwise reimbursable to us, particularly 
to the extent they relate to securitized mortgage loans. In 
addition, if certain documents required for a foreclosure action 
are missing or defective, we could be obligated to cure the defect 
or repurchase the loan. We may incur liability to securitization 
investors relating to delays or deficiencies in our processing of 
mortgage assignments or other documents necessary to comply 
with state law governing foreclosures. The fair value of our MSRs 
may be negatively affected to the extent our servicing costs 
increase because of higher foreclosure costs. We may be subject 
to fines and other sanctions imposed by Federal or state 
regulators as a result of actual or perceived deficiencies in our 
foreclosure practices or in the foreclosure practices of other 
mortgage loan servicers. Any of these actions may harm our 
reputation or negatively affect our residential mortgage 
origination or servicing business. In particular, on February 28, 
2013, we entered into amendments to an April 2011 Consent 
Order with both the OCC and the FRB, which effectively ceased 
the Independent Foreclosure Review program created by such 
Consent Order and replaced it with an accelerated remediation 
commitment to provide foreclosure prevention actions on 
$1.2 billion of residential mortgage loans, subject to a process to 
be administered by the OCC and the FRB. During 2014, we 
believe we reported sufficient foreclosure prevention actions to 
the monitor of the accelerated remediation process to meet the 
$1.2 billion commitment, but are awaiting monitor approval. As 
noted above, any increase in our servicing costs from changes in 
our foreclosure and other servicing practices, including resulting 

123 

 
 
Risk Factors (continued) 

from consent orders, negatively affects the fair value of our 
MSRs. 

In addition, on February 9, 2012, a federal/state settlement 

was announced among the DOJ, HUD, the Department of the 
Treasury, the Department of Veterans Affairs, the Federal Trade 
Commission, the Executive Office of the U.S. Trustee, the 
Consumer Financial Protection Bureau, a task force of Attorneys 
General, Wells Fargo, and four other servicers related to 
investigations of mortgage industry servicing and foreclosure 
practices. Under the terms of this settlement, we agreed to 
certain programmatic commitments, consisting of three 
components totaling approximately $5.3 billion. As announced 
on March 18, 2014, we have successfully fulfilled our remaining 
commitments (and state-level sub-commitments) in accordance 
with the terms of this settlement. 

As part of the settlement, the Company was released from 

claims and allegations relating to servicing, modification and 
foreclosure practices; however, the settlement does not release 
the Company from any claims arising out of securitization 
activities, including representations made to investors respecting 
mortgage-backed securities; criminal claims; repurchase 
demands from the GSEs; and inquiries into MERS, among other 
items. Any investigations or litigation relating to any of the 
Company’s mortgage servicing and foreclosure practices that are 
not covered or released by the settlement could result in material 
fines, penalties, equitable remedies, or other enforcement 
actions. 

For more information, refer to the “Risk Management – 

Credit Risk Management – Liability for Mortgage Loan 
Repurchase Losses” and “– Risks Relating to Servicing 
Activities,” and “Critical Accounting Policies – Valuation of 
Residential Mortgage Servicing Rights” sections and Note 14 
(Guarantees, Pledged Assets and Collateral) and Note 15 (Legal 
Actions) to Financial Statements in this Report. 

Financial difficulties or credit downgrades of mortgage 
and bond insurers may negatively affect our servicing 
and investment portfolios.  Our servicing portfolio includes 
certain mortgage loans that carry some level of insurance from 
one or more mortgage insurance companies. To the extent that 
any of these companies experience financial difficulties or credit 
downgrades, we may be required, as servicer of the insured loan 
on behalf of the investor, to obtain replacement coverage with 
another provider, possibly at a higher cost than the coverage we 
would replace. We may be responsible for some or all of the 
incremental cost of the new coverage for certain loans depending 
on the terms of our servicing agreement with the investor and 
other circumstances, although we do not have an additional risk 
of repurchase loss associated with claim amounts for loans sold 
to third-party investors. Similarly, some of the mortgage loans 
we hold for investment or for sale carry mortgage insurance. If a 
mortgage insurer is unable to meet its credit obligations with 
respect to an insured loan, we might incur higher credit losses if 
replacement coverage is not obtained. For example, in October 
2011, PMI Mortgage Insurance Co. (PMI), one of our providers 
of mortgage insurance, was seized by its regulator. We 
previously utilized PMI to provide mortgage insurance on 
certain loans originated and held in our portfolio and on loans 
originated and sold to third-party investors. We also hold a small 
amount of residential MBS, which are backed by mortgages with 
a limited amount of insurance provided by PMI. PMI has 
announced that it will pay 50% of insurance claim amounts in 
cash with the rest deferred. Although we do not expect PMI’s 
situation to have a material adverse effect on our financial 
results because of the limited amount of loans and securities 

124 

held in our portfolios with PMI insurance support, we cannot be 
certain that any such future events involving one of our other 
mortgage insurance company providers will not materially 
adversely affect our mortgage business and/or financial results. 
We also have investments in municipal bonds that are 
guaranteed against loss by bond insurers. The value of these 
bonds and the payment of principal and interest on them may be 
negatively affected by financial difficulties or credit downgrades 
experienced by the bond insurers. 

For more information, refer to the “Earnings Performance – 

Balance Sheet Analysis – Investment Securities” and “Risk 
Management – Credit Risk Management– Liability for Mortgage 
Loan Repurchase Losses” sections in this Report. 

OPERATIONAL AND LEGAL RISK 

A failure in or breach of our operational or security 
systems or infrastructure, or those of our third party 
vendors and other service providers, including as a 
result of cyber attacks, could disrupt our businesses, 
result in the disclosure or misuse of confidential or 
proprietary information, damage our reputation, 
increase our costs and cause losses.  As a large financial 
institution that serves over 70 million customers through over 
8,700 locations, 12,500 ATMs, the Internet and other 
distribution channels across the U.S. and internationally, we 
depend on our ability to process, record and monitor a large 
number of customer transactions on a continuous basis. As our 
customer base and locations have expanded throughout the U.S. 
and internationally, and as customer, public, legislative and 
regulatory expectations regarding operational and information 
security have increased, our operational systems and 
infrastructure must continue to be safeguarded and monitored 
for potential failures, disruptions and breakdowns. Our business, 
financial, accounting, data processing systems or other operating 
systems and facilities may stop operating properly or become 
disabled or damaged as a result of a number of factors including 
events that are wholly or partially beyond our control. For 
example, there could be sudden increases in customer 
transaction volume; electrical or telecommunications outages; 
degradation or loss of public internet domain; climate change 
related impacts and natural disasters such as earthquakes, 
tornados, and hurricanes; disease pandemics; events arising 
from local or larger scale political or social matters, including 
terrorist acts; and, as described below, cyber attacks. Although 
we have business continuity plans and other safeguards in place, 
our business operations may be adversely affected by significant 
and widespread disruption to our physical infrastructure or 
operating systems that support our businesses and customers. 

Information security risks for large financial institutions 

such as Wells Fargo have generally increased in recent years in 
part because of the proliferation of new technologies, the use of 
the Internet and telecommunications technologies to conduct 
financial transactions, and the increased sophistication and 
activities of organized crime, hackers, terrorists, activists, and 
other external parties, including foreign state-sponsored parties. 
Those parties also may attempt to fraudulently induce 
employees, customers, or other users of our systems to disclose 
confidential information in order to gain access to our data or 
that of our customers. As noted above, our operations rely on the 
secure processing, transmission and storage of confidential 
information in our computer systems and networks. Our 
banking, brokerage, investment advisory, and capital markets 
businesses rely on our digital technologies, computer and email 
systems, software, and networks to conduct their operations. In 

 
 
 
addition, to access our products and services, our customers may 
use personal smartphones, tablet PC’s, and other mobile devices 
that are beyond our control systems. Although we believe we 
have robust information security procedures and controls, our 
technologies, systems, networks, and our customers’ devices may 
become the target of cyber attacks or information security 
breaches that could result in the unauthorized release, gathering, 
monitoring, misuse, loss or destruction of Wells Fargo’s or our 
customers’ confidential, proprietary and other information, or 
otherwise disrupt Wells Fargo’s or its customers’ or other third 
parties’ business operations. For example, various retailers have 
reported they were victims of cyber attacks in which large 
amounts of their customers’ data, including debit and credit card 
information, was obtained. In these situations we generally incur 
costs to replace compromised cards and address fraudulent 
transaction activity affecting our customers. 

Third parties with which we do business or that facilitate 
our business activities, including exchanges, clearing houses, 
financial intermediaries or vendors that provide services or 
security solutions for our operations, could also be sources of 
operational and information security risk to us, including from 
breakdowns or failures of their own systems or capacity 
constraints. 

To date we have not experienced any material losses relating 
to cyber attacks or other information security breaches, but there 
can be no assurance that we will not suffer such losses in the 
future. Our risk and exposure to these matters remains 
heightened because of, among other things, the evolving nature 
of these threats, the prominent size and scale of Wells Fargo and 
its role in the financial services industry, our plans to continue to 
implement our Internet banking and mobile banking channel 
strategies and develop additional remote connectivity solutions 
to serve our customers when and how they want to be served, 
our expanded geographic footprint and international presence, 
the outsourcing of some of our business operations, and the 
current global economic and political environment. For example, 
Wells Fargo and other financial institutions continue to be the 
target of various evolving and adaptive cyber attacks, including 
malware and denial-of-service, as part of an effort to disrupt the 
operations of financial institutions, potentially test their 
cybersecurity capabilities, or obtain confidential, proprietary or 
other information. As a result, cybersecurity and the continued 
development and enhancement of our controls, processes and 
systems designed to protect our networks, computers, software 
and data from attack, damage or unauthorized access remain a 
priority for Wells Fargo. We are also proactively involved in 
industry cybersecurity efforts and working with other parties, 
including our third-party service providers and governmental 
agencies, to continue to enhance defenses and improve resiliency 
to cybersecurity threats. As cyber threats continue to evolve, we 
may be required to expend significant additional resources to 
continue to modify or enhance our protective measures or to 
investigate and remediate any information security 
vulnerabilities. 

Disruptions or failures in the physical infrastructure or 
operating systems that support our businesses and customers, or 
cyber attacks or security breaches of the networks, systems or 
devices that our customers use to access our products and 
services could result in customer attrition, financial losses, the 
inability of our customers to transact business with us, violations 
of applicable privacy and other laws, regulatory fines, penalties 
or intervention, reputational damage, reimbursement or other 
compensation costs, and/or additional compliance costs, any of 
which could materially adversely affect our results of operations 
or financial condition. 

Our framework for managing risks may not be effective 
in mitigating risk and loss to us.  Our risk management 
framework seeks to mitigate risk and loss to us. We have 
established processes and procedures intended to identify, 
measure, monitor, report and analyze the types of risk to which 
we are subject, including liquidity risk, credit risk, market risk, 
interest rate risk, operational risk, legal and compliance risk, and 
reputational risk, among others. However, as with any risk 
management framework, there are inherent limitations to our 
risk management strategies as there may exist, or develop in the 
future, risks that we have not appropriately anticipated or 
identified. In certain instances, we rely on models to measure, 
monitor and predict risks, such as market and interest rate risks, 
however there is no assurance that these models will 
appropriately capture all relevant risks or accurately predict 
future events or exposures. In addition, we rely on data to 
aggregate and assess our various risk exposures and any issues 
with the quality or effectiveness of our data aggregation and 
validation procedures could result in ineffective risk 
management practices or inaccurate risk reporting. The recent 
financial and credit crisis and resulting regulatory reform 
highlighted both the importance and some of the limitations of 
managing unanticipated risks, and our regulators remain 
focused on ensuring that financial institutions build and 
maintain robust risk management policies. If our risk 
management framework proves ineffective, we could suffer 
unexpected losses which could materially adversely affect our 
results of operations or financial condition. 

We may incur fines, penalties and other negative 
consequences from regulatory violations, possibly even 
inadvertent or unintentional violations.  We maintain 
systems and procedures designed to ensure that we comply with 
applicable laws and regulations. However, some legal/regulatory 
frameworks provide for the imposition of fines or penalties for 
noncompliance even though the noncompliance was inadvertent 
or unintentional and even though there was in place at the time 
systems and procedures designed to ensure compliance. For 
example, we are subject to regulations issued by the Office of 
Foreign Assets Control (OFAC) that prohibit financial 
institutions from participating in the transfer of property 
belonging to the governments of certain foreign countries and 
designated nationals of those countries. OFAC may impose 
penalties for inadvertent or unintentional violations even if 
reasonable processes are in place to prevent the violations. There 
may be other negative consequences resulting from a finding of 
noncompliance, including restrictions on certain activities. Such 
a finding may also damage our reputation as described below 
and could restrict the ability of institutional investment 
managers to invest in our securities. 

Under the Iran Threat Reduction and Syria Human Rights 
Act of 2012, we are required to make certain disclosures in our 
periodic reports filed with the SEC relating to certain activities 
that we or our worldwide affiliates knowingly engaged in 
involving Iran during the quarterly period covered by the report. 
If we or an affiliate were to engage in a reportable transaction, 
we must also file a separate notice regarding the activity with the 
SEC, which the SEC will make publicly available on its website. 
The SEC will be required to forward the report to the President, 
the Senate Committees on Foreign Relations and Banking, 
Housing and Urban Affairs, and the House of Representatives 
Committees on Foreign Affairs and Financial Services. The 
President will then be required to initiate an investigation into 
the reported activity and within 180 days make a determination 
as to whether to impose sanctions on us. The scope of the 

125 

 
Risk Factors (continued) 

reporting requirement is broad and covers any domestic or 
foreign entity or person that may be deemed to be an affiliate of 
ours. The potential sanctions and reputational harm for 
engaging in a reportable activity may be significant. 

Negative publicity, including as a result of protests, 
could damage our reputation and business.  Reputation 
risk, or the risk to our business, earnings and capital from 
negative public opinion, is inherent in our business and has 
increased substantially because of the financial crisis and our 
size and profile in the financial services industry. The reputation 
of the financial services industry in general has been damaged as 
a result of the financial crisis and other matters affecting the 
financial services industry, and negative public opinion about 
the financial services industry generally or Wells Fargo 
specifically could adversely affect our ability to keep and attract 
customers. Negative public opinion could result from our actual 
or alleged conduct in any number of activities, including 
mortgage lending practices, servicing and foreclosure activities, 
corporate governance, regulatory compliance, mergers and 
acquisitions, and disclosure, sharing or inadequate protection of 
customer information, and from actions taken by government 
regulators and community or other organizations in response to 
that conduct. Because we conduct most of our businesses under 
the “Wells Fargo” brand, negative public opinion about one 
business could affect our other businesses and also could 
negatively affect our “cross-sell” strategy. The proliferation of 
social media websites utilized by Wells Fargo and other third 
parties, as well as the personal use of social media by our team 
members and others, including personal blogs and social 
network profiles, also may increase the risk that negative, 
inappropriate or unauthorized information may be posted or 
released publicly that could harm our reputation or have other 
negative consequences, including as a result of our team 
members interacting with our customers in an unauthorized 
manner in various social media outlets. 

As a result of the financial crisis, Wells Fargo and other 

financial institutions have been targeted from time to time by 
protests and demonstrations, which have included disrupting 
the operation of our retail banking stores and have resulted in 
negative public commentary about financial institutions, 
including the fees charged for various products and services. 
There can be no assurance that continued protests and negative 
publicity for the Company or large financial institutions 
generally will not harm our reputation and adversely affect our 
business and financial results. 

Risks Relating to Legal Proceedings.  Wells Fargo and 
some of its subsidiaries are involved in judicial, regulatory and 
arbitration proceedings or investigations concerning matters 
arising from our business activities. Although we believe we have 
a meritorious defense in all significant litigation pending against 
us, there can be no assurance as to the ultimate outcome. We 
establish reserves for legal claims when payments associated 
with the claims become probable and the costs can be reasonably 
estimated. We may still incur legal costs for a matter even if we 
have not established a reserve. In addition, the actual cost of 
resolving a legal claim may be substantially higher than any 
amounts reserved for that matter. The ultimate resolution of a 
pending legal proceeding, depending on the remedy sought and 
granted, could materially adversely affect our results of 
operations and financial condition. 

For more information, refer to Note 15 (Legal Actions) to 

Financial Statements in this Report. 

126 

RISKS RELATED TO OUR INDUSTRY’S COMPETITIVE 
OPERATING ENVIRONMENT 

We face significant and increasing competition in the 
rapidly evolving financial services industry.  We compete 
with other financial institutions in a highly competitive industry 
that is undergoing significant changes as a result of financial 
regulatory reform and increased public scrutiny stemming from 
the financial crisis and continued challenging economic 
conditions. Wells Fargo generally competes on the basis of the 
quality of our customer service, the wide variety of products and 
services that we can offer our customers and the ability of those 
products and services to satisfy our customers’ needs, the pricing 
of our products and services, the extensive distribution channels 
available for our customers, our innovation, and our reputation. 
Continued and increased competition in any one or all of these 
areas may negatively affect our market share and results of 
operations and/or cause us to increase our capital investment in 
our businesses in order to remain competitive. Given the current 
economic, regulatory, and political environment for large 
financial institutions such as Wells Fargo, and possible public 
backlash to bank fees, there is increased competitive pressure to 
provide products and services at current or lower prices. 
Consequently, our ability to reposition or reprice our products 
and services from time to time may be limited and could be 
influenced significantly by the actions of our competitors who 
may or may not charge similar fees for their products and 
services. Any changes in the types of products and services that 
we offer our customers and/or the pricing for those products and 
services could result in a loss of customers and market share and 
could materially adversely affect our results of operations. 
Continued technological advances and the growth of e-
commerce have made it possible for non-depository institutions 
to offer products and services that traditionally were banking 
products, and for financial institutions and other companies to 
provide electronic and internet-based financial solutions, 
including electronic payment solutions. We may not respond 
effectively to these competitive threats from existing and new 
competitors and may be forced to increase our investment in our 
business to modify or adapt our existing products and services or 
develop new products and services to respond to our customers’ 
needs. 

Our “cross-selling” efforts to increase the number of 
products our customers buy from us and offer our 
customers all of the financial products that fulfill their 
needs is a key part of our growth strategy, and our 
failure to execute this strategy effectively could have a 
material adverse effect on our revenue growth and 
financial results.  Selling more products to our customers – 
“cross-selling” – is very important to our business model and key 
to our ability to grow revenue and earnings especially during the 
current environment of slow economic growth and regulatory 
reform initiatives. Many of our competitors also focus on cross-
selling, especially in retail banking and mortgage lending. This 
can limit our ability to sell more products to our customers or 
influence us to sell our products at lower prices, reducing our net 
interest income and revenue from our fee-based products. It 
could also affect our ability to keep existing customers. New 
technologies could require us to spend more to modify or adapt 
our products to attract and retain customers. Our cross-sell 
strategy also is dependent on earning more business from our 
Wachovia customers, and increasing our cross-sell ratio – or the 
average number of products sold to existing customers – may 

 
 
 
  
 
 
  
become more challenging and we might not attain our goal of 
selling an average of eight products to each customer. 

Our ability to attract and retain qualified team 
members is critical to the success of our business and 
failure to do so could adversely affect our business 
performance, competitive position and future 
prospects.  The success of Wells Fargo is heavily dependent on 
the talents and efforts of our team members, and in many areas 
of our business, including the commercial banking, brokerage, 
investment advisory, and capital markets businesses, the 
competition for highly qualified personnel is intense. In order to 
attract and retain highly qualified team members, we must 
provide competitive compensation. As a large financial 
institution we may be subject to limitations on compensation by 
our regulators that may adversely affect our ability to attract and 
retain these qualified team members. Some of our competitors 
may not be subject to these same compensation limitations, 
which may further negatively affect our ability to attract and 
retain highly qualified team members. 

RISKS RELATED TO OUR FINANCIAL STATEMENTS 

Changes in accounting policies or accounting 
standards, and changes in how accounting standards 
are interpreted or applied, could materially affect how 
we report our financial results and condition.  Our 
accounting policies are fundamental to determining and 
understanding our financial results and condition. As described 
below, some of these policies require use of estimates and 
assumptions that may affect the value of our assets or liabilities 
and financial results. Any changes in our accounting policies 
could materially affect our financial statements. 

From time to time the FASB and the SEC change the 
financial accounting and reporting standards that govern the 
preparation of our external financial statements. In addition, 
accounting standard setters and those who interpret the 
accounting standards (such as the FASB, SEC, banking 
regulators and our outside auditors) may change or even reverse 
their previous interpretations or positions on how these 
standards should be applied. Changes in financial accounting 
and reporting standards and changes in current interpretations 
may be beyond our control, can be hard to predict and could 
materially affect how we report our financial results and 
condition. We may be required to apply a new or revised 
standard retroactively or apply an existing standard differently, 
also retroactively, in each case potentially resulting in our 
restating prior period financial statements in material amounts. 

Our financial statements are based in part on 
assumptions and estimates which, if wrong, could 
cause unexpected losses in the future, and our financial 
statements depend on our internal controls over 
financial reporting.  Pursuant to U.S. GAAP, we are required 
to use certain assumptions and estimates in preparing our 
financial statements, including in determining credit loss 
reserves, reserves for mortgage repurchases, reserves related to 
litigation and the fair value of certain assets and liabilities, 
among other items. Several of our accounting policies are critical 
because they require management to make difficult, subjective 
and complex judgments about matters that are inherently 
uncertain and because it is likely that materially different 
amounts would be reported under different conditions or using 
different assumptions. For a description of these policies, refer 
to the “Critical Accounting Policies” section in this Report. If 

assumptions or estimates underlying our financial statements 
are incorrect, we may experience material losses. 

Certain of our financial instruments, including trading 
assets and liabilities, investment securities, certain loans, MSRs, 
private equity investments, structured notes and certain 
repurchase and resale agreements, among other items, require a 
determination of their fair value in order to prepare our financial 
statements. Where quoted market prices are not available, we 
may make fair value determinations based on internally 
developed models or other means which ultimately rely to some 
degree on management judgment, and there is no assurance that 
our models will capture or appropriately reflect all relevant 
inputs required to accurately determine fair value. Some of these 
and other assets and liabilities may have no direct observable 
price levels, making their valuation particularly subjective, being 
based on significant estimation and judgment. In addition, 
sudden illiquidity in markets or declines in prices of certain 
loans and securities may make it more difficult to value certain 
balance sheet items, which may lead to the possibility that such 
valuations will be subject to further change or adjustment and 
could lead to declines in our earnings. 

The Sarbanes-Oxley Act of 2002 (Sarbanes-Oxley) requires 
our management to evaluate the Company’s disclosure controls 
and procedures and its internal control over financial reporting 
and requires our auditors to issue a report on our internal 
control over financial reporting. We are required to disclose, in 
our annual report on Form 10-K, the existence of any “material 
weaknesses” in our internal controls. We cannot assure that we 
will not identify one or more material weaknesses as of the end 
of any given quarter or year, nor can we predict the effect on our 
stock price of disclosure of a material weakness. Sarbanes-Oxley 
also limits the types of non-audit services our outside auditors 
may provide to us in order to preserve their independence from 
us. If our auditors were found not to be “independent” of us 
under SEC rules, we could be required to engage new auditors 
and re-file financial statements and audit reports with the SEC. 
We could be out of compliance with SEC rules until new 
financial statements and audit reports were filed, limiting our 
ability to raise capital and resulting in other adverse 
consequences. 

RISKS RELATED TO ACQUISITIONS 

Acquisitions could reduce our stock price upon 
announcement and reduce our earnings if we overpay 
or have difficulty integrating them.  We regularly explore 
opportunities to acquire companies in the financial services 
industry. We cannot predict the frequency, size or timing of our 
acquisitions, and we typically do not comment publicly on a 
possible acquisition until we have signed a definitive agreement. 
When we do announce an acquisition, our stock price may fall 
depending on the size of the acquisition, the type of business to 
be acquired, the purchase price, and the potential dilution to 
existing stockholders or our earnings per share if we issue 
common stock in connection with the acquisition. 

We generally must receive federal regulatory approvals 
before we can acquire a bank, bank holding company or certain 
other financial services businesses depending on the size of the 
financial services business to be acquired. In deciding whether to 
approve a proposed acquisition, federal bank regulators will 
consider, among other factors, the effect of the acquisition on 
competition and the risk to the stability of the U.S. banking or 
financial system, our financial condition and future prospects 
including current and projected capital ratios and levels, the 
competence, experience, and integrity of management and 

127 

 
 
 
 
 
 
Risk Factors (continued) 

record of compliance with laws and regulations, the convenience 
and needs of the communities to be served, including our record 
of compliance under the Community Reinvestment Act, and our 
effectiveness in combating money laundering. As a result of the 
Dodd-Frank Act and concerns regarding the large size of 
financial institutions such as Wells Fargo, the regulatory process 
for approving acquisitions has become more complex and 
regulatory approvals may be more difficult to obtain. We cannot 
be certain when or if, or on what terms and conditions, any 
required regulatory approvals will be granted. We might be 
required to sell banks, branches and/or business units or assets 
or issue additional equity as a condition to receiving regulatory 
approval for an acquisition. In addition, federal law prohibits 
regulatory approval of any transaction that would create an 
institution holding more than 10% of total U.S. insured deposits, 
or of any transaction (whether or not subject to prior approval) 
that would create a financial company with more than 10% of the 
liabilities of all financial companies in the U.S. As of 
September 30, 2014, we believe we already held more than 10% 
of total U.S. insured deposits. As a result, our size may limit our 
bank acquisition opportunities in the future. 

Difficulty in integrating an acquired company may cause us 
not to realize expected revenue increases, cost savings, increases 
in geographic or product presence, and other projected benefits 
from the acquisition. The integration could result in higher than 

expected deposit attrition, loss of key team members, disruption 
of our business or the business of the acquired company, or 
otherwise harm our ability to retain customers and team 
members or achieve the anticipated benefits of the acquisition. 
Time and resources spent on integration may also impair our 
ability to grow our existing businesses. Also, the negative effect 
of any divestitures required by regulatory authorities in 
acquisitions or business combinations may be greater than 
expected. Many of the foregoing risks may be increased if the 
acquired company operates internationally or in a geographic 
location where we do not already have significant business 
operations and/or team members. 

*  *  * 

Any factor described in this Report or in any of our other SEC 

filings could by itself, or together with other factors, adversely 
affect our financial results and condition. Refer to our quarterly 
reports on Form 10-Q filed with the SEC in 2015 for material 
changes to the above discussion of risk factors. There are factors 
not discussed above or elsewhere in this Report that could 
adversely affect our financial results and condition. 

128 

 
 
 
 
Controls and Procedures 

Disclosure Controls and Procedures 

The Company’s management evaluated the effectiveness, as of December 31, 2014, of the Company’s disclosure controls and 
procedures. The Company’s chief executive officer and chief financial officer participated in the evaluation. Based on this evaluation, the 
Company’s chief executive officer and chief financial officer concluded that the Company’s disclosure controls and procedures were 
effective as of December 31, 2014. 

Internal Control Over Financial Reporting 

Internal control over financial reporting is defined in Rule 13a-15(f) promulgated under the Securities Exchange Act of 1934 as a process 
designed by, or under the supervision of, the Company’s principal executive and principal financial officers and effected by the 
Company’s Board, management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting 
and the preparation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles 
(GAAP) and includes those policies and procedures that: 
• 	

pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of 
assets of the Company; 
provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in 
accordance with GAAP, and that receipts and expenditures of the Company are being made only in accordance with authorizations 
of management and directors of the Company; and 
provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the 
Company’s assets that could have a material effect on the financial statements. 

• 	

• 	

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Projections of 

any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate. No change occurred during any quarter in 
2014 that has materially affected, or is reasonably likely to materially affect, the Company’s internal control over financial reporting. 
Managements’ report on internal control over financial reporting is set forth below and should be read with these limitations in mind. 

Management’s Report on Internal Control over Financial Reporting 
The Company’s management is responsible for establishing and maintaining adequate internal control over financial reporting for the 
Company. Management assessed the effectiveness of the Company’s internal control over financial reporting as of December 31, 2014, 
using the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control -
Integrated Framework (1992). Based on this assessment, management concluded that as of December 31, 2014, the Company’s internal 
control over financial reporting was effective. 

KPMG LLP, the independent registered public accounting firm that audited the Company’s financial statements included in this 
Annual Report, issued an audit report on the Company’s internal control over financial reporting. KPMG’s audit report appears on the 
following page. 

129 

 
 
Report of Independent Registered Public Accounting Firm 

The Board of Directors and Stockholders 
Wells Fargo & Company: 

We have audited Wells Fargo & Company and Subsidiaries’ (the Company) internal control over financial reporting as of 
December 31, 2014, based on criteria established in Internal Control – Integrated Framework (1992) issued by the Committee of 
Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for maintaining effective 
internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included 
in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on 
the Company’s internal control over financial reporting based on our audit. 

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those 
standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over 
financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over 
financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness 
of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in 
the circumstances. We believe that our audit provides a reasonable basis for our opinion. 

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of 
financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting 
principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the 
maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the 
company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in 
accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in 
accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding 
prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect 
on the financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections 
of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in 
conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of 
December 31, 2014, based on criteria established in Internal Control – Integrated Framework (1992) issued by COSO. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the 
consolidated balance sheet of the Company as of December 31, 2014 and 2013, and the related consolidated statements of income, 
comprehensive income, changes in equity, and cash flows for each of the years in the three-year period ended December 31, 2014, and 
our report dated February 25, 2015, expressed an unqualified opinion on those consolidated financial statements. 

San Francisco, California 
February 25, 2015 

130 

 
 
 
 
 
 
 
 
 
 
Wells Fargo & Company and Subsidiaries 

Consolidated Statement of Income 

(in millions, except per share amounts) 

Interest income 

Trading assets 

Investment securities 

Mortgages held for sale 

Loans held for sale 

Loans 

Other interest income 

Total interest income 

Interest expense 

Deposits 

Short-term borrowings 

Long-term debt 

Other interest expense 

Total interest expense 

Net interest income 

Provision for credit losses 

Net interest income after provision for credit losses 

Noninterest income 

Service charges on deposit accounts 

Trust and investment fees 

Card fees 

Other fees 

Mortgage banking 

Insurance 

Net gains from trading activities 

Net gains (losses) on debt securities (1) 

Net gains from equity investments (2) 

Lease income 

Other 

Total noninterest income 

Noninterest expense 

Salaries 

Commission and incentive compensation 

Employee benefits 

Equipment 

Net occupancy 

Core deposit and other intangibles 

FDIC and other deposit assessments 

Other 

Total noninterest expense 

Income before income tax expense 

Income tax expense 

Net income before noncontrolling interests 

Less: Net income from noncontrolling interests 

Wells Fargo net income 

Less: Preferred stock dividends and other 

Wells Fargo net income applicable to common stock 

Per share information 

Earnings per common share 

Diluted earnings per common share 

Dividends declared per common share 

Average common shares outstanding 

Diluted average common shares outstanding 

Year ended December 31, 

2014 

2013 

2012 

$ 

1,685 

8,438 

767 

78 

1,376 

8,116 

1,290 

13 

1,358 

8,098 

1,825 

41 

35,652 

35,571 

36,482 

932 

723 

587 

47,552 

47,089 

48,391 

1,096 

59 

2,488 

382 

4,025 

43,527 

1,395 

42,132 

5,050 

14,280 

3,431 

4,349 

6,381 

1,655 

1,161 

593 

2,380 

526 

1,014 

1,337 

60 

2,585 

307 

4,289 

42,800 

2,309 

40,491 

5,023 

13,430 

3,191 

4,340 

8,774 

1,814 

1,623 

1,727 

79 

3,110 

245 

5,161 

43,230 

7,217 

36,013 

4,683 

11,890 

2,838 

4,519 

11,638 

1,850 

1,707 

(29) 

(128) 

1,472 

663 

679 

1,485 

567 

1,807 

40,820 

40,980 

42,856 

15,375 

15,152 

14,689 

9,970 

4,597 

1,973 

2,925 

1,370 

928 

11,899 

49,037 

33,915 

10,307 

23,608 

551 

9,951 

5,033 

1,984 

2,895 

1,504 

961 

11,362 

48,842 

32,629 

10,405 

22,224 

346 

9,504 

4,611 

2,068 

2,857 

1,674 

1,356 

13,639 

50,398 

28,471 

9,103 

19,368 

471 

$ 

23,057 

21,878 

18,897 

1,236 

989 

898 

$ 

21,821 

20,889 

17,999 

$ 

4.17 

4.10 

1.35 

3.95 

3.89 

1.15 

3.40 

3.36 

0.88 

5,237.2 

5,324.4 

5,287.3 

5,371.2 

5,287.6 

5,351.5 

(1) 	 Total other-than-temporary impairment (OTTI) losses were $18 million, $39 million and $3 million for the year ended December 31, 2014, 2013 and 2012, respectively. Of 
total OTTI, losses of $49 million, $158 million and $240 million were recognized in earnings, and reversal of losses of $(31) million, $(119) million and $(237) million were 
recognized as non-credit-related OTTI in other comprehensive income for the year ended December 31, 2014, 2013 and 2012, respectively. 
Includes OTTI losses of $273 million, $186 million and $176 million for the year ended December 31, 2014, 2013 and 2012, respectively. 

(2) 	

The accompanying notes are an integral part of these statements. 

131 

 
Wells Fargo & Company and Subsidiaries 

Consolidated Statement of Comprehensive Income 

(in millions) 

Wells Fargo net income 

Other comprehensive income (loss), before tax: 

Investment securities: 

Net unrealized gains (losses) arising during the period 

Reclassification of net gains to net income 

Derivatives and hedging activities: 

Net unrealized gains (losses) arising during the period 

Reclassification of net gains on cash flow hedges to net income 

Defined benefit plans adjustments: 

Net actuarial gains (losses) arising during the period 

Amortization of net actuarial loss, settlements and other to net income 

Foreign currency translation adjustments: 

Net unrealized losses arising during the period 

Reclassification of net (gains) losses to net income 

Other comprehensive income (loss), before tax 

Income tax (expense) benefit related to other comprehensive income 

Other comprehensive income (loss), net of tax 

Less: Other comprehensive income (loss) from noncontrolling interests 

Wells Fargo other comprehensive income (loss), net of tax 

Wells Fargo comprehensive income 

Comprehensive income from noncontrolling interests 

Total comprehensive income 

The accompanying notes are an integral part of these statements. 

Year ended December 31, 

2014 

2013 

2012 

$ 

23,057 

21,878 

18,897 

5,426 

(1,532) 

(7,661) 

(285) 

5,143 

(271) 

952 

(545) 

(1,116) 

74 

(60) 

6 

3,205 

(1,300) 

1,905 

(227) 

2,132 

(32) 

(296) 

1,533 

276 

(44) 

(12) 

(6,521) 

2,524 

(3,997) 

267 

(4,264) 

25,189 

17,614 

324 

613 

52 

(388) 

(775) 

144 

(6) 

(10) 

3,889 

(1,442) 

2,447 

4 

2,443 

21,340 

475 

$ 

25,513 

18,227 

21,815 

132 

  
Wells Fargo & Company and Subsidiaries 

Consolidated Balance Sheet 

(in millions, except shares) 

Assets 

Cash and due from banks 

Federal funds sold, securities purchased under resale agreements and other short-term investments 

Trading assets 

Investment securities: 

Available-for-sale, at fair value 

Held-to-maturity, at cost (fair value $56,359 and $12,247) 

Mortgages held for sale (includes $15,565 and $13,879 carried at fair value) (1) 

Loans held for sale (includes $1 and $1 carried at fair value) (1) 

Loans (includes $5,788 and $5,995 carried at fair value) (1)(2) 

Allowance for loan losses 

Net loans (2) 

Mortgage servicing rights: 

Measured at fair value 

Amortized 

Premises and equipment, net 

Goodwill 

Other assets (includes $2,512 and $1,386 carried at fair value) (1) 

Total assets (2)(3) 

Liabilities 

Noninterest-bearing deposits 

Interest-bearing deposits 

Total deposits 

Short-term borrowings 

Accrued expenses and other liabilities (2) 

Long-term debt 

Total liabilities (2)(4) 

Equity 

Wells Fargo stockholders' equity: 

Preferred stock 

Common stock – $1-2/3 par value, authorized 9,000,000,000 shares; issued 5,481,811,474 shares and 

5,481,811,474 shares 

Additional paid-in capital 

Retained earnings 

Cumulative other comprehensive income 

Treasury stock – 311,462,276 shares and 224,648,769 shares 

Unearned ESOP shares 

Total Wells Fargo stockholders' equity 

Noncontrolling interests 

Total equity 

Total liabilities and equity (2) 

Dec 31, 

2014 

$ 

19,571 

258,429 

78,255 

Dec 31, 

2013 

19,919 

213,793 

62,813 

257,442 

252,007 

55,483 

19,536 

722 

12,346 

16,763 

133 

862,551 

(12,319) 

822,286 

(14,502) 

850,232 

807,784 

12,738 

1,242 

8,743 

25,705 

99,057 

15,580 

1,229 

9,156 

25,637 

86,342 

$ 

1,687,155 

1,523,502 

$ 

321,963 

846,347 

288,117 

791,060 

1,168,310 

1,079,177 

63,518 

86,122 

53,883 

66,436 

183,943 

152,998 

1,501,893 

1,352,494 

19,213 

16,267 

9,136 

60,537 

107,040 

3,518 

(13,690) 

(1,360) 

9,136 

60,296 

92,361 

1,386 

(8,104) 

(1,200) 

184,394 

170,142 

868 

866 

185,262 

171,008 

$ 

1,687,155 

1,523,502 

(1) 	 Parenthetical amounts represent assets and liabilities for which we have elected the fair value option. 
(2) 	 Financial information for certain periods prior to 2014 was revised to reflect our determination that certain factoring arrangements did not qualify as loans. See Note 1 

(Summary of Significant Accounting Policies) for more information. 

(3) 	 Our consolidated assets at December 31, 2014 and December 31, 2013, include the following assets of certain variable interest entities (VIEs) that can only be used to 

settle the liabilities of those VIEs: Cash and due from banks, $117 million and $165 million; Trading assets, $0 million and $162 million; Investment securities, $875 million 
and $1.4 billion; Mortgages held for sale, $0 million and $38 million; Net loans, $4.5 billion and $6.1 billion; Other assets, $316 million and $347 million, and Total assets, 
$5.8 billion and $8.1 billion, respectively. 

(4) 	 Our consolidated liabilities at December 31, 2014 and December 31, 2013, include the following VIE liabilities for which the VIE creditors do not have recourse to 

Wells Fargo: Short-term borrowings, $0 million and $29 million; Accrued expenses and other liabilities, $49 million and $90 million; Long-term debt, $1.6 billion and 
$2.3 billion; and Total liabilities, $1.7 billion and $2.4 billion, respectively. 

The accompanying notes are an integral part of these statements. 

133 

 
Wells Fargo & Company and Subsidiaries 

Consolidated Statement of Changes in Equity 

(in millions, except shares) 

Balance December 31, 2011 

Cumulative effect of fair value election for certain 

residential mortgage servicing rights 

Balance January 1, 2012 

Net income 

Other comprehensive income, net of tax 

Noncontrolling interests 

Common stock issued 

Common stock repurchased (1) 

Preferred stock issued to ESOP 

Preferred stock released by ESOP 

Preferred stock converted to common shares 

Common stock warrants repurchased 

Preferred stock issued 

Common stock dividends 

Preferred stock dividends 

Tax benefit from stock incentive compensation 

Stock incentive compensation expense 

Net change in deferred compensation and related plans 

Net change 

Balance December 31, 2012 

Balance January 1, 2013 

Net income 

Other comprehensive loss, net of tax 

Noncontrolling interests 

Common stock issued 

Common stock repurchased (1) 

Preferred stock issued to ESOP 

Preferred stock released by ESOP 

Preferred stock converted to common shares 

Common stock warrants repurchased/exercised 

Preferred stock issued 

Common stock dividends 

Preferred stock dividends 

Tax benefit from stock incentive compensation 

Stock incentive compensation expense 

Net change in deferred compensation and related plans 

Net change 

Balance December 31, 2013 

Preferred stock 

Common stock 

Shares 

Amount 

Shares 

Amount 

10,450,690  $ 

11,431 

5,262,611,636  $ 

8,931 

10,450,690 

11,431 

5,262,611,636 

8,931 

97,267,538 

162 

(119,586,873) 

940,000 

940 

(887,825) 

(888) 

26,021,875 

43 

56,000 

1,400 

108,175 

1,452 

3,702,540 

205 

10,558,865  $ 

12,883 

5,266,314,176  $ 

9,136 

10,558,865 

12,883 

5,266,314,176 

9,136 

89,392,517 

(124,179,383) 

1,200,000 

1,200 

(1,005,270) 

(1,006) 

25,635,395 

127,600 

3,190 

322,330 

3,384 

(9,151,471) 

— 

10,881,195  $ 

16,267 

5,257,162,705  $ 

9,136 

(1) 	 For the year ended December 31, 2012, includes $200 million related to a private forward repurchase transaction entered into in fourth quarter 2012 that settled in first 

quarter 2013 for 6 million shares of common stock. For the year ended December 31, 2013, includes $500 million related to a private forward repurchase transaction 
entered into in fourth quarter 2013 that settled in first quarter 2014 for 11.1 million shares of common stock. See Note 1 (Summary of Significant Accounting Policies) for 
additional information. 

The accompanying notes are an integral part of these statements. 

(continued on following pages) 

134 

  
  
 
 
Wells Fargo stockholders' equity 

Cumulative 
other 
comprehensive 
income 

Treasury 
stock 

Unearned 
ESOP 
shares 

Total 
Wells Fargo 
stockholders' 
equity 

Noncontrolling 
interests 

Total 
equity 

3,207 

(2,744) 

(926) 

140,241 

1,446 

141,687 

3,207 

(2,744) 

(926) 

140,243 

1,446 

141,689 

2 

2 

Additional 
paid-in 
capital 

55,957 

55,957 

Retained 
earnings 

64,385 

2 

64,387 

18,897 

(16) 

2,326 

(50) 

88 

(80) 

845 

(1) 

(23) 

55 

230 

560 

(89) 

3,845 

59,802 

59,802 

28 

(2) 

(300) 

108 

(88) 

191 

(45) 

83 

269 

725 

(475) 

494 

60,296 

2,443 

2,443 

5,650 

5,650 

(4,264) 

(4,713) 

(892) 

13,292 

77,679 

77,679 

21,878 

(10) 

(6,169) 

(1,017) 

14,682 

92,361 

(4,264) 

1,386 

(3,868) 

(1,028) 

968 

(60) 

(986) 

(986) 

(1,308) 

1,094 

2 

(3,866) 

(6,610) 

(6,610) 

2,745 

(5,056) 

815 

2 

(1,494) 

(8,104) 

18,897 

2,443 

(16) 

2,488 

(3,918) 

— 

888 

— 

(1) 

1,377 

(4,658) 

(892) 

230 

560 

(87) 

17,311 

157,554 

157,554 

21,878 

(4,264) 

28 

2,733 

(5,356) 

— 

1,006 

— 

— 

3,145 

(6,086) 

(1,017) 

269 

725 

(473) 

471 

4 

(564) 

(89) 

1,357 

1,357 

346 

267 

(1,104) 

19,368 

2,447 

(580) 

2,488 

(3,918) 

— 

888 

— 

(1) 

1,377 

(4,658) 

(892) 

230 

560 

(87) 

17,222 

158,911 

158,911 

22,224 

(3,997) 

(1,076) 

2,733 

(5,356) 

— 

1,006 

— 

— 

3,145 

(6,086) 

(1,017) 

269 

725 

(473) 

(214) 

(1,200) 

12,588 

170,142 

(491) 

866 

12,097 

171,008 

135 

  
(continued from previous pages) 

Wells Fargo & Company and Subsidiaries 

Consolidated Statement of Changes in Equity 

(in millions, except shares) 

Balance December 31, 2013 

Balance January 1, 2014 

Net income 

Other comprehensive income, net of tax 

Noncontrolling interests 

Common stock issued 

Common stock repurchased (1) 

Preferred stock issued to ESOP 

Preferred stock released by ESOP 

Preferred stock 

Common stock 

Shares 

Amount 

Shares 

Amount 

10,881,195  $ 

16,267 

5,257,162,705  $ 

9,136 

10,881,195 

16,267 

5,257,162,705 

9,136 

1,217,000 

1,217 

75,340,898 

(183,146,803) 

Preferred stock converted to common shares 

(1,071,377) 

(1,071) 

20,992,398 

Common stock warrants repurchased/exercised 

Preferred stock issued 

Common stock dividends 

Preferred stock dividends 

Tax benefit from stock incentive compensation 

Stock incentive compensation expense 

Net change in deferred compensation and related plans 

Net change 

Balance December 31, 2014 

112,000 

2,800 

257,623 

2,946 

(86,813,507) 

— 

11,138,818  $ 

19,213 

5,170,349,198  $ 

9,136 

(1) 	 For the year ended December 31, 2014, includes $750 million related to a private forward repurchase transaction that settled in first quarter 2015 for 14.3 million shares of 

common stock. See Note 1 (Summary of Significant Accounting Policies) for additional information. 

The accompanying notes are an integral part of these statements. 

136 

 
Retained 
earnings 

92,361 

92,361 

23,057 

Cumulative 
other 
comprehensive 
income 

1,386 

1,386 

2,132 

(7,143) 

(1,235) 

Noncontrolling 
interests 

866 

866 

551 

(227) 

(322) 

Wells Fargo stockholders' equity 

Unearned 
ESOP 
shares 

(1,200) 

(1,200) 

Total 
Wells Fargo 
stockholders' 
equity 

170,142 

170,142 

(1,325) 

1,165 

23,057 

2,132 

(7) 

2,483 

(9,414) 

— 

1,071 

— 

(9) 

2,775 

(7,067) 

(1,235) 

453 

858 

(845) 

Treasury 
stock 

(8,104) 

(8,104) 

2,756 

(9,164) 

820 

2 

Total 
equity 

171,008 

171,008 

23,608 

1,905 

(329) 

2,483 

(9,414) 

— 

1,071 

— 

(9) 

2,775 

(7,067) 

(1,235) 

453 

858 

(845) 

14,679 

107,040 

2,132 

3,518 

(5,586) 

(160) 

14,252 

(13,690) 

(1,360) 

184,394 

2 

868 

14,254 

185,262 

Additional
 paid-in 
capital 

60,296 

60,296 

(7) 

(273) 

(250) 

108 

(94) 

251 

(9) 

(25) 

76 

453 

858 

(847) 

241 

60,537 

137 

Wells Fargo & Company and Subsidiaries 

Consolidated Statement of Cash Flows 

(in millions) 

Cash flows from operating activities: 

Net income before noncontrolling interests 

Adjustments to reconcile net income to net cash provided by operating activities: 

Provision for credit losses 
Changes in fair value of MSRs, MHFS and LHFS carried at fair value 
Depreciation, amortization and accretion 
Other net gains 
Stock-based compensation 
Excess tax benefits related to stock incentive compensation 

Originations of MHFS 
Proceeds from sales of and principal collected on mortgages originated for sale 
Originations of LHFS 
Proceeds from sales of and principal collected on LHFS 
Purchases of LHFS 
Net change in: 

Trading assets 
Deferred income taxes 
Accrued interest receivable 
Accrued interest payable 
Other assets 
Other accrued expenses and liabilities 

Net cash provided by operating activities 

Cash flows from investing activities: 

Net change in: 

Year ended December 31, 

2014 

2013 

2012 

$ 

23,608 

22,224 

19,368 

1,395 
1,820 
2,515 
(3,760) 
1,912 
(453) 
(144,812) 
117,097 
— 
207 
(154) 

11,186 
2,354 
(372) 
119 
(10,681) 
15,548 

17,529 

2,309 
(3,229) 
3,293 
(9,384) 
1,920 
(271) 
(317,054) 
311,431 
— 
575 
(291) 

43,638 
4,977 
(13) 
(32) 
4,693 
(7,145) 

57,641 

7,217 
(2,307) 
2,807 
(3,661) 
1,698 
(226) 
(483,835) 
421,623 
(15) 
9,383 
(7,975) 

105,440 
(1,297) 
293 
(84) 
2,064 
(11,953) 

58,540 

Federal funds sold, securities purchased under resale agreements and other short-term investments 

(41,778) 

(78,184) 

(92,946) 

Available-for-sale securities: 

Sales proceeds 
Prepayments and maturities 
Purchases 

Held-to-maturity securities: 

Paydowns and maturities 
Purchases 

Nonmarketable equity investments: 

Sales proceeds 
Purchases 

Loans: 

Loans originated by banking subsidiaries, net of principal collected 
Proceeds from sales (including participations) of loans originated for investment 
Purchases (including participations) of loans 
Principal collected on nonbank entities' loans 
Loans originated by nonbank entities 

Net cash paid for acquisitions 
Proceeds from sales of foreclosed assets and short sales (1) 
Net cash from purchases and sales of MSRs 
Other, net 

Net cash used by investing activities 

Cash flows from financing activities: 

Net change in: 
Deposits 
Short-term borrowings 

Long-term debt: 

Proceeds from issuance 
Repayment 
Preferred stock: 

Proceeds from issuance 
Cash dividends paid 

Common stock: 

Proceeds from issuance 
Repurchased 
Cash dividends paid 

Common stock warrants repurchased 
Excess tax benefits related to stock incentive compensation 
Net change in noncontrolling interests 
Other, net 

Net cash provided by financing activities 

Net change in cash due from banks 

Cash and due from banks at beginning of year 

Cash and due from banks at end of year 

Supplemental cash flow disclosures: 

Cash paid for interest 
Cash paid for income taxes 

6,089 
37,257 
(44,807) 

5,168 
(47,012) 

3,161 
(3,087) 

(65,162) 
21,564 
(6,424) 
13,589 
(13,570) 
(174) 
7,697 
(150) 
(741) 

2,837 
50,737 
(89,474) 

30 
(5,782) 

2,577 
(3,273) 

(43,744) 
7,694 
(11,563) 
19,955 
(17,311) 
— 
11,021 
407 
581 

5,210 
59,712 
(64,756) 

— 
— 

2,279 
(2,619) 

(53,381) 
6,811 
(9,040) 
25,080 
(23,555) 
(4,322) 
12,690 
116 
(1,169) 

(128,380) 

(153,492) 

(139,890) 

89,133 
8,035 

42,154 
(15,829) 

2,775 
(1,235) 

1,840 
(9,414) 
(6,908) 
— 
453 
(552) 
51 

110,503 

(348) 

19,919 

19,571 

3,906 
8,808 

$ 

$ 

76,342 
(3,390) 

53,227 
(25,423) 

3,145 
(1,017) 

2,224 
(5,356) 
(5,953) 
— 
271 
(296) 
136 

93,910 

(1,941) 

21,860 

19,919 

4,321 
7,132 

82,762 
7,699 

27,695 
(28,093) 

1,377 
(892) 

2,091 
(3,918) 
(4,565) 
(1) 
226 
(611) 
— 

83,770 

2,420 

19,440 

21,860 

5,245 
8,024 

(1) 	

Includes proceeds received for the settlement of claims on certain government guaranteed residential real estate mortgage loans in foreclosure that are reported as 
accounts receivables. During fourth quarter 2014, we adopted Accounting Standards Update (ASU) 2014-14, Classification of Certain Government-Guaranteed Mortgage 
Loans Upon Foreclosure, effective as of January 1, 2014. This ASU requires that certain government guaranteed residential real estate mortgage loans be recognized as 
other receivables upon foreclosure; previously, these were included in foreclosed assets. 

The accompanying notes are an integral part of these statements. See Note 1 (Summary of Significant Accounting Policies) for noncash activities. 

138 

 
See the Glossary of Acronyms at the end of this Report for terms used throughout the Financial Statements and related Notes. 

Note 1:  Summary of Significant Accounting Policies 

Wells Fargo & Company is a diversified financial services 
company. We provide banking, insurance, trust and 
investments, mortgage banking, investment banking, retail 
banking, brokerage, and consumer and commercial finance 
through banking stores, the internet and other distribution 
channels to consumers, businesses and institutions in all 50 
states, the District of Columbia, and in foreign countries. When 
we refer to “Wells Fargo,” “the Company,” “we,” “our” or “us,” we 
mean Wells Fargo & Company and Subsidiaries (consolidated). 
Wells Fargo & Company (the Parent) is a financial holding 
company and a bank holding company. We also hold a majority 
interest in a real estate investment trust, which has publicly 
traded preferred stock outstanding. 

Our accounting and reporting policies conform with U.S. 

generally accepted accounting principles (GAAP) and practices 
in the financial services industry. To prepare the financial 
statements in conformity with GAAP, management must make 
estimates based on assumptions about future economic and 
market conditions (for example, unemployment, market 
liquidity, real estate prices, etc.) that affect the reported amounts 
of assets and liabilities at the date of the financial statements and 
income and expenses during the reporting period and the related 
disclosures. Although our estimates contemplate current 
conditions and how we expect them to change in the future, it is 
reasonably possible that actual conditions could be worse than 
anticipated in those estimates, which could materially affect our 
results of operations and financial condition. Management has 
made significant estimates in several areas, including allowance 
for credit losses and purchased credit-impaired (PCI) loans 
(Note 6 (Loans and Allowance for Credit Losses)), valuations of 
residential mortgage servicing rights (MSRs) (Note 8 
(Securitizations and Variable Interest Entities) and Note 9 
(Mortgage Banking Activities)) and financial instruments 
(Note 17 (Fair Values of Assets and Liabilities)) and income taxes 
(Note 21 (Income Taxes)). Actual results could differ from those 
estimates. 

Accounting for Certain Factored Loan Receivable 
Arrangements 
The Company determined that certain factoring arrangements 
previously included within commercial loans, which were 
recorded with a corresponding obligation in other liabilities, did 
not qualify as loan purchases under Accounting Standard 
Codification (ASC) Topic 860 (Transfers and Servicing of 
Financial Assets) based on interpretations of the specific 
arrangements. Accordingly, we revised our commercial loan 
balances for year-end 2012 and each of the quarters in 2013 in 
order to present the Company’s lending trends on a comparable 
basis over this period. This revision, which resulted in a 
reduction to total commercial loans and a corresponding 
decrease to other liabilities, did not impact the Company’s 
consolidated net income or total cash flows. We reduced our 
commercial loans by $3.5 billion, $3.2 billion, $2.1 billion, 
$1.6 billion, and $1.2 billion at December 31, September 30, 
June 30 and March 31, 2013, and December 31, 2012, 
respectively, which represented less than 1% of total commercial 
loans and less than 0.5% of our total loan portfolio. We also 
appropriately revised other affected financial information, 
including financial guarantees and financial ratios, to reflect this 
revision. 

• 	

• 	

Accounting Standards Adopted in 2014 
In 2014, we adopted the following new accounting guidance: 
• 	
Accounting Standards Update (ASU) 2014-17, Business 
Combinations (Topic 805): Pushdown Accounting; 
ASU 2014-14, Receivables - Troubled Debt Restructurings 
by Creditors (Subtopic 310-40): Classification of Certain 
Government-Guaranteed Mortgage Loans Upon 
Foreclosure; 
ASU 2014-04, Receivables - Troubled Debt Restructurings 
by Creditors (Subtopic 310-40): Reclassification of 
Residential Real Estate Collateralized Consumer Mortgage 
Loans upon Foreclosure; 
ASU 2013-11, Income Taxes (Topic 740): Presentation of an 
Unrecognized Tax Benefit When a Net Operating Loss 
Carryforward, a Similar Tax Loss, or a Tax Credit 
Carryforward Exists; and 
ASU 2013-08, Financial Services - Investment Companies 
(Topic 946): Amendments to the Scope, Measurement and 
Disclosure Requirements. 

• 	

• 	

ASU 2014-17 provides an acquired entity with the option to 
apply pushdown accounting in its separate financial statements. 
We adopted the guidance in fourth quarter 2014 with 
prospective application. This Update did not have a material 
effect on our consolidated financial statements. 

ASU 2014-14 requires certain government-guaranteed 
mortgage loans to be classified as other receivables upon 
foreclosure and measured based on the loan balance expected to 
be recovered from the guarantor. We early adopted this guidance 
in fourth quarter 2014, effective as of January 1, 2014, through a 
modified retrospective transition. Our adoption of this Update 
did not have a material effect on our consolidated financial 
statements. See Note 7 (Premises, Equipment, Lease 
Commitments and Other Assets). 

ASU 2014-04 clarifies the timing of when a creditor has taken 
physical possession of residential real estate collateral for a 
consumer mortgage loan, resulting in the reclassification of the 
loan receivable to real estate owned. The guidance also requires 
disclosure of the amount of foreclosed residential real estate 
property held by the creditor and the recorded investment in 
residential real estate mortgage loans that are in process of 
foreclosure. We adopted this guidance in first quarter 2014. This 
Update did not have a material effect on our consolidated 
financial statements as this guidance was consistent with our 
prior practice. See Note 6 (Loans and Allowance for Credit 
Losses). 

ASU 2013-11 provides guidance on the financial statement 
presentation of an unrecognized tax benefit when a net operating 
loss (NOL) carryforward, a similar tax loss, or a tax credit 
carryforward exists. We adopted this guidance in first quarter 
2014 with prospective application to all existing unrecognized 
tax benefits at the effective date. This Update did not have a 
material effect on our consolidated financial statements. 

ASU 2013-08 changes the criteria companies use to assess 
whether an entity is an investment company and requires new 
disclosures for investment companies. We adopted this guidance 

139 

 
 
 
 
Note 1:  Summary of Significant Accounting Policies (continued) 

in first quarter 2014. This Update did not have a material effect 
on our consolidated financial statements. 

Consolidation 
Our consolidated financial statements include the accounts of 
the Parent and our majority-owned subsidiaries and variable 
interest entities (VIEs) (defined below) in which we are the 
primary beneficiary. Significant intercompany accounts and 
transactions are eliminated in consolidation. When we have 
significant influence over operating and financing decisions for a 
company but do not own a majority of the voting equity 
interests, we account for the investment using the equity method 
of accounting, which requires us to recognize our proportionate 
share of the company’s earnings. If we do not have significant 
influence, we recognize the equity investment at cost except for 
(1) marketable equity securities, which we recognize at fair value 
with changes in fair value included in OCI, and (2) 
nonmarketable equity investments for which we have elected the 
fair value option. Investments accounted for under the equity or 
cost method are included in Other Assets. 

We are a variable interest holder in certain entities in which 

equity investors do not have the characteristics of a controlling 
financial interest or where the entity does not have enough 
equity at risk to finance its activities without additional 
subordinated financial support from other parties (referred to as 
VIEs). Our variable interest arises from contractual, ownership 
or other monetary interests in the entity, which change with 
fluctuations in the fair value of the entity's net assets. We 
consolidate a VIE if we are the primary beneficiary, defined as 
the party that has both the power to direct the activities that 
most significantly impact the VIE and a variable interest that 
potentially could be significant to the VIE. To determine whether 
or not a variable interest we hold could potentially be significant 
to the VIE, we consider both qualitative and quantitative factors 
regarding the nature, size and form of our involvement with the 
VIE. We assess whether or not we are the primary beneficiary of 
a VIE on an ongoing basis. 

Cash and Due From Banks 
Cash and cash equivalents include cash on hand, cash items in 
transit, and amounts due from the Federal Reserve Bank and 
other depository institutions. 

Trading Assets 
Trading assets are predominantly securities, including corporate 
debt, U.S. government agency obligations and other securities 
that we acquire for short-term appreciation or other trading 
purposes, certain loans held for market-making purposes to 
support the buying and selling demands of our customers 
and derivatives primarily held for customer accommodation 
purposes or risk mitigation and hedging. Interest-only strips and 
other retained interests in securitizations that can be 
contractually prepaid or otherwise settled in a way that the 
holder would not recover substantially all of its recorded 
investment are classified as trading assets. Trading assets are 
carried at fair value, with changes in fair value recorded in 
earnings. For securities and loans in trading assets, interest and 
dividend income are recorded in interest income, and realized 
and unrealized gains and losses recorded in noninterest income. 
For other trading assets, including derivatives, the entire change 
in fair value is recorded in noninterest income. 

140 

Investments 
Our investments include various debt and marketable equity 
securities and nonmarketable equity investments. We classify 
debt and marketable equity securities as available-for-sale or 
held-to-maturity securities based on our intent to hold to 
maturity. Our nonmarketable equity investments are reported in 
Other Assets. 

AVAILABLE-FOR-SALE SECURITIES  Debt securities that we 
might not hold until maturity and marketable equity securities 
are classified as available-for-sale securities and reported at fair 
value. Unrealized gains and losses, after applicable income taxes, 
are reported in cumulative OCI. 

We conduct other-than-temporary impairment (OTTI) 
analysis on a quarterly basis or more often if a potential loss-
triggering event occurs. The initial indicator of OTTI for both 
debt and equity securities is a decline in fair value below the 
amount recorded for an investment and the severity and 
duration of the decline. 

For a debt security for which there has been a decline in the 

fair value below amortized cost basis, we recognize OTTI if we 
(1) have the intent to sell the security, (2) it is more likely than 
not that we will be required to sell the security before recovery of 
its amortized cost basis, or (3) we do not expect to recover the 
entire amortized cost basis of the security. 

Estimating recovery of the amortized cost basis of a debt 
security is based upon an assessment of the cash flows expected 
to be collected. If the present value of cash flows expected to be 
collected, discounted at the security’s effective yield, is less than 
amortized cost, OTTI is considered to have occurred. In 
performing an assessment of the cash flows expected to be 
collected, we consider all relevant information including: 
• 	

the length of time and the extent to which the fair value has 
been less than the amortized cost basis; 
the historical and implied volatility of the fair value of the 
security; 
the cause of the price decline, such as the general level of 
interest rates or adverse conditions specifically related to 
the security, an industry or a geographic area; 
the issuer's financial condition, near-term prospects and 
ability to service the debt; 
the payment structure of the debt security and the 
likelihood of the issuer being able to make payments that 
increase in the future; 
for asset-backed securities, the credit performance of the 
underlying collateral, including delinquency rates, level of 
non-performing assets, cumulative losses to date, collateral 
value and the remaining credit enhancement compared with 
expected credit losses; 
any change in rating agencies' credit ratings at evaluation 
date from acquisition date and any likely imminent action; 
independent analyst reports and forecasts, sector credit 
ratings and other independent market data; and 
recoveries or additional declines in fair value subsequent to 
the balance sheet date. 

• 	

• 	

• 	

• 	

• 	

• 	

• 	

• 	

If we intend to sell the security, or if it is more likely than 
not we will be required to sell the security before recovery, an 
OTTI write-down is recognized in earnings equal to the entire 
difference between the amortized cost basis and fair value of the 
security. For debt securities that are considered other-than­
temporarily impaired that we do not intend to sell or it is more 
likely than not that we will not be required to sell before 
recovery, the OTTI write-down is separated into an amount 
representing the credit loss, which is recognized in earnings, and 

 
 
 
 
 
the amount related to all other factors, which is recognized in 
OCI. The measurement of the credit loss component is equal to 
the difference between the debt security's amortized cost basis 
and the present value of its expected future cash flows 
discounted at the security's effective yield. The remaining 
difference between the security’s fair value and the present value 
of future expected cash flows is due to factors that are not credit-
related and, therefore, is recognized in OCI. We believe that we 
will fully collect the carrying value of securities on which we have 
recorded a non-credit-related impairment in OCI. 

We hold investments in perpetual preferred securities (PPS) 

that are structured in equity form, but have many of the 
characteristics of debt instruments, including periodic cash flows 
in the form of dividends, call features, ratings that are similar to 
debt securities and pricing like long-term callable bonds. 

Because of the hybrid nature of these securities, we evaluate 
PPS for OTTI using a model similar to the model we use for debt 
securities as described above. Among the factors we consider in 
our evaluation of PPS are whether there is any evidence of 
deterioration in the credit of the issuer as indicated by a decline 
in cash flows or a rating agency downgrade to below investment 
grade and the estimated recovery period. Additionally, in 
determining if there was evidence of credit deterioration, we 
evaluate: (1) the severity of decline in market value below cost, 
(2) the period of time for which the decline in fair value has 
existed, and (3) the financial condition and near-term prospects 
of the issuer, including any specific events which may influence 
the operations of the issuer. We consider PPS to be other-than­
temporarily impaired if cash flows expected to be collected are 
insufficient to recover our investment or if we no longer believe 
the security will recover within the estimated recovery period. 
OTTI write-downs of PPS are recognized in earnings equal to the 
difference between the cost basis and fair value of the security. 
Based upon the factors considered in our OTTI evaluation, we 
believe our investments in PPS currently rated investment grade 
will be fully realized and, accordingly, have not recognized OTTI 
on such securities. 

For marketable equity securities other than PPS, OTTI 
evaluations focus on whether evidence exists that supports 
recovery of the unrealized loss within a timeframe consistent 
with temporary impairment. This evaluation considers the 
severity of and length of time fair value is below cost, our intent 
and ability to hold the security until forecasted recovery of the 
fair value of the security, and the investee's financial condition, 
capital strength, and near-term prospects. 

We recognize realized gains and losses on the sale of 
investment securities in noninterest income using the specific 
identification method. 

Unamortized premiums and discounts are recognized in 
interest income over the contractual life of the security using the 
interest method. As principal repayments are received on 
securities (i.e., primarily mortgage-backed securities (MBS)) a 
proportionate amount of the related premium or discount is 
recognized in income so that the effective interest rate on the 
remaining portion of the security continues unchanged. 

HELD-TO-MATURITY SECURITIES  Debt securities for which 
the Company has the positive intent and ability to hold to 
maturity are reported at historical cost adjusted for amortization 
of premiums and accretion of discounts. We recognize OTTI 
when there is a decline in fair value and we do not expect to 
recover the entire amortized cost basis of the debt security. The 
amortized cost is written-down to fair value with the credit loss 
component recorded to earnings and the remaining component 
recognized in OCI. The OTTI assessment related to whether we 

expect recovery of the amortized cost basis and determination of 
any credit loss component recognized in earnings for held-to­
maturity securities is the same as described for available-for-sale 
securities. Security transfers to the held-to-maturity 
classification are recorded at fair value. Unrealized gains or 
losses from the transfer of available-for-sale securities continue 
to be reported in cumulative OCI and are amortized into 
earnings over the remaining life of the security using the 
effective interest method. 

NONMARKETABLE EQUITY INVESTMENTS  Nonmarketable 
equity investments include low income housing tax credit 
investments, equity securities that are not publicly traded and 
securities acquired for various purposes, such as to meet 
regulatory requirements (for example, Federal Reserve Bank and 
Federal Home Loan Bank (FHLB) stock). We have elected the 
fair value option for some of these investments with the 
remainder of these investments accounted for under the cost or 
equity method, which we review at least quarterly for possible 
OTTI. Our review typically includes an analysis of the facts and 
circumstances of each investment, the expectations for the 
investment's cash flows and capital needs, the viability of its 
business model and our exit strategy. We reduce the asset value 
when we consider declines in value to be other than temporary. 
We recognize the estimated loss as a loss from equity 
investments in noninterest income. 

Securities Purchased and Sold Agreements 
Securities purchased under resale agreements and securities sold 
under repurchase agreements are accounted for as collateralized 
financing transactions and are recorded at the acquisition or sale 
price plus accrued interest. We monitor the fair value of 
securities purchased and sold, and obtain collateral from or 
return it to counterparties when appropriate. These financing 
transactions do not create material credit risk given the 
collateral provided and the related monitoring process. 

Mortgages and Loans Held for Sale 
Mortgages held for sale (MHFS) include commercial and 
residential mortgages originated for sale and securitization in 
the secondary market, which is our principal market, or for sale 
as whole loans. We elect the fair value option for substantially all 
residential MHFS (see Note 17 (Fair Values of Assets and 
Liabilities)). The remaining residential MHFS are held at the 
lower of cost or fair value (LOCOM), and are valued on an 
aggregate portfolio basis. Commercial MHFS are held at LOCOM 
and are valued on an individual loan basis. 

Loans held for sale (LHFS) are carried at LOCOM. 

Generally, consumer loans are valued on an aggregate portfolio 
basis, and commercial loans are valued on an individual loan 
basis. 

Gains and losses on MHFS are recorded in mortgage 

banking noninterest income. Gains and losses on LHFS are 
recorded in other noninterest income. Direct loan origination 
costs and fees for MHFS and LHFS under the fair value option 
are recognized in income at origination. For MHFS and LHFS 
recorded at LOCOM, loan costs and fees are deferred at 
origination and are recognized in income at time of sale. Interest 
income on MHFS and LHFS is calculated based upon the note 
rate of the loan and is recorded to interest income. 

Our lines of business are authorized to originate held-for­
investment loans that meet or exceed established loan product 
profitability criteria, including minimum positive net interest 
margin spreads in excess of funding costs. When a 
determination is made at the time of commitment to originate 

141 

 
  
 
 
 
Note 1:  Summary of Significant Accounting Policies (continued) 

loans as held for investment, it is our intent to hold these loans 
to maturity or for the “foreseeable future,” subject to periodic 
review under our management evaluation processes, including 
corporate asset/liability management. In determining the 
“foreseeable future” for loans, management considers (1) the 
current economic environment and market conditions, (2) our 
business strategy and current business plans, (3) the nature and 
type of the loan receivable, including its expected life, and (4) 
our current financial condition and liquidity demands. If 
subsequent changes, including changes in interest rates 
significantly impact the ongoing profitability of certain loan 
products, we may subsequently change our intent to hold these 
loans, and we would take actions to sell such loans. Upon such 
management determination, we immediately transfer these 
loans to the MHFS or LHFS portfolio at LOCOM. 

Loans 
Loans are reported at their outstanding principal balances net of 
any unearned income, cumulative charge-offs, unamortized 
deferred fees and costs on originated loans and unamortized 
premiums or discounts on purchased loans. PCI loans are 
reported net of any remaining purchase accounting adjustments. 
See the “Purchased Credit-Impaired Loans” section in this Note 
for our accounting policy for PCI loans. 

Unearned income, deferred fees and costs, and discounts 

and premiums are amortized to interest income over the 
contractual life of the loan using the interest method. Loan 
commitment fees are generally deferred and amortized into 
noninterest income on a straight-line basis over the commitment 
period. 

We have private label and co-brand credit card loans 

through a program agreement that involves our active 
participation in the operating activity of the program with a third 
party. We share in the economic results of the loans subject to 
this agreement. We consider the program to be a collaborative 
arrangement and therefore report our share of revenue and 
losses on a net basis in interest income for loans, other 
noninterest income and provision for credit losses as applicable. 
Our net share of revenue from this activity represented less than 
1% of our total revenues for 2014. 

Loans also include direct financing leases that are recorded 
at the aggregate of minimum lease payments receivable plus the 
estimated residual value of the leased property, less unearned 
income. Leveraged leases, which are a form of direct financing 
leases, are recorded net of related non-recourse debt. Leasing 
income is recognized as a constant percentage of outstanding 
lease financing balances over the lease terms in interest income. 

NONACCRUAL AND PAST DUE LOANS  We generally place 
loans on nonaccrual status when: 
• 	

the full and timely collection of interest or principal 
becomes uncertain (generally based on an assessment of the 
borrower’s financial condition and the adequacy of 
collateral, if any); 
they are 90 days (120 days with respect to real estate 1-4 
family first and junior lien mortgages) past due for interest 
or principal, unless both well-secured and in the process of 
collection; 
part of the principal balance has been charged off (including 
loans discharged in bankruptcy); 
for junior lien mortgages, we have evidence that the related 
first lien mortgage may be 120 days past due or in the 
process of foreclosure regardless of the junior lien 
delinquency status; or 

• 	

• 	

• 	

142 

• 	

performing consumer loans are discharged in bankruptcy, 
regardless of their delinquency status. 

PCI loans are written down at acquisition to fair value using 
an estimate of cash flows deemed to be collectible. Accordingly, 
such loans are no longer classified as nonaccrual even though 
they may be contractually past due because we expect to fully 
collect the new carrying values of such loans (that is, the new 
cost basis arising out of purchase accounting). 

When we place a loan on nonaccrual status, we reverse the 
accrued unpaid interest receivable against interest income and 
amortization of any net deferred fees is suspended. If the 
ultimate collectability of the recorded loan balance is in doubt on 
a nonaccrual loan, the cost recovery method is used and cash 
collected is applied to first reduce the carrying value of the loan. 
Otherwise, interest income may be recognized to the extent cash 
is received. Generally, we return a loan to accrual status when all 
delinquent interest and principal become current under the 
terms of the loan agreement and collectability of remaining 
principal and interest is no longer doubtful. 

For modified loans, we re-underwrite at the time of a 
restructuring to determine if there is sufficient evidence of 
sustained repayment capacity based on the borrower’s financial 
strength, including documented income, debt to income ratios 
and other factors. If the borrower has demonstrated 
performance under the previous terms and the underwriting 
process shows the capacity to continue to perform under the 
restructured terms, the loan will generally remain in accruing 
status. When a loan classified as a troubled debt restructuring 
(TDR) performs in accordance with its modified terms, the loan 
either continues to accrue interest (for performing loans) or will 
return to accrual status after the borrower demonstrates a 
sustained period of performance (generally six consecutive 
months of payments, or equivalent, inclusive of consecutive 
payments made prior to the modification). Loans will be placed 
on nonaccrual status and a corresponding charge-off is recorded 
if we believe it is probable that principal and interest 
contractually due under the modified terms of the agreement 
will not be collectible. 

Our loans are considered past due when contractually 
required principal or interest payments have not been made on 
the due dates. 

LOAN CHARGE-OFF POLICIES  For commercial loans, we 
generally fully charge off or charge down to net realizable value 
(fair value of collateral, less estimated costs to sell) for loans 
secured by collateral when: 
• 	 management judges the loan to be uncollectible; 
• 	

repayment is deemed to be protracted beyond reasonable 
time frames; 
the loan has been classified as a loss by either our internal 
loan review process or our banking regulatory agencies; 
the customer has filed bankruptcy and the loss becomes 
evident owing to a lack of assets; or 
the loan is 180 days past due unless both well-secured and 
in the process of collection. 

• 	

• 	

• 	

For consumer loans, we fully charge off or charge down to 

net realizable value when deemed uncollectible due to 
bankruptcy discharge or other factors, or no later than reaching 
a defined number of days past due, as follows: 
• 	

1-4 family first and junior lien mortgages – We generally 
charge down to net realizable value when the loan is 180 
days past due. 

 
 
 
 
 
• 	

• 	

Auto loans – We generally fully charge off when the loan is 
120 days past due. 
Credit card loans – We generally fully charge off when the 
loan is 180 days past due. 

status, commercial risk ratings, recent borrower credit scores 
and recent loan-to-value percentages. Generally, acquired loans 
that meet our definition for nonaccrual status are considered to 
be credit-impaired. 

• 	 Unsecured loans (closed end) – We generally fully charge 

Substantially all commercial PCI loans are accounted for as 

off when the loan is 120 days past due. 

• 	 Unsecured loans (open end) – We generally fully charge off 

when the loan is 180 days past due. 

• 	 Other secured loans – We generally fully or partially charge 
down to net realizable value when the loan is 120 days past 
due. 

IMPAIRED LOANS  We consider a loan to be impaired when, 
based on current information and events, we determine that we 
will not be able to collect all amounts due according to the loan 
contract, including scheduled interest payments. This evaluation 
is generally based on delinquency information, an assessment of 
the borrower’s financial condition and the adequacy of collateral, 
if any. Our impaired loans predominantly include loans on 
nonaccrual status for commercial and industrial, commercial 
real estate (CRE) and any loans modified in a TDR, on both 
accrual and nonaccrual status. 

When we identify a loan as impaired, we generally measure 

the impairment, if any, based on the difference between the 
recorded investment in the loan (net of previous charge-offs, 
deferred loan fees or costs and unamortized premium or 
discount) and the present value of expected future cash flows, 
discounted at the loan’s effective interest rate. When the value of 
an impaired loan is calculated by discounting expected cash 
flows, interest income is recognized using the loan’s effective 
interest rate over the remaining life of the loan. When collateral 
is the sole source of repayment for the impaired loan, rather 
than the borrower’s income or other sources of repayment, we 
charge down to net realizable value. 

TROUBLED DEBT RESTRUCTURINGS  In situations where, for 
economic or legal reasons related to a borrower’s financial 
difficulties, we grant a concession for other than an insignificant 
period of time to the borrower that we would not otherwise 
consider, the related loan is classified as a TDR. These modified 
terms may include rate reductions, principal forgiveness, term 
extensions, payment forbearance and other actions intended to 
minimize our economic loss and to avoid foreclosure or 
repossession of the collateral. For modifications where we 
forgive principal, the entire amount of such principal forgiveness 
is immediately charged off. Loans classified as TDRs, including 
loans in trial payment periods (trial modifications), are 
considered impaired loans. Other than resolutions such as 
foreclosures, sales and transfers to held-for-sale, we may remove 
loans held for investment from TDR classification, but only if 
they have been refinanced or restructured at market terms and 
qualify as a new loan. 

PURCHASED CREDIT-IMPAIRED LOANS  Loans acquired with 
evidence of credit deterioration since their origination and where 
it is probable that we will not collect all contractually required 
principal and interest payments are PCI loans. PCI loans are 
recorded at fair value at the date of acquisition, and the 
historical allowance for credit losses related to these loans is not 
carried over. Some loans that otherwise meet the definition as 
credit-impaired are specifically excluded from the PCI loan 
portfolios, such as revolving loans where the borrower still has 
revolving privileges. 

individual loans. Conversely, consumer PCI loans have been 
aggregated into pools based on common risk characteristics. 
Each pool is accounted for as a single asset with a single 
composite interest rate and an aggregate expectation of cash 
flows. 

Accounting for PCI loans involves estimating fair value, at 

acquisition, using the principal and interest cash flows expected 
to be collected discounted at the prevailing market rate of 
interest. The excess of cash flows expected to be collected over 
the carrying value (estimated fair value at acquisition date) is 
referred to as the accretable yield and is recognized in interest 
income using an effective yield method over the remaining life of 
the loan, or pool of loans, in situations where there is a 
reasonable expectation about the timing and amount of cash 
flows to be collected. The difference between contractually 
required payments and the cash flows expected to be collected at 
acquisition, considering the impact of prepayments, is referred 
to as the nonaccretable difference. 

Subsequent to acquisition, we regularly evaluate our 

estimates of cash flows expected to be collected. If we have 
probable decreases in cash flows expected to be collected (other 
than due to decreases in interest rate indices and changes in 
prepayment assumptions), we charge the provision for credit 
losses, resulting in an increase to the allowance for loan losses. If 
we have probable and significant increases in cash flows 
expected to be collected, we first reverse any previously 
established allowance for loan losses and then increase interest 
income as a prospective yield adjustment over the remaining life 
of the loan, or pool of loans. Estimates of cash flows are 
impacted by changes in interest rate indices for variable rate 
loans and prepayment assumptions, both of which are treated as 
prospective yield adjustments included in interest income. 
Resolutions of loans may include sales of loans to third 
parties, receipt of payments in settlement with the borrower, or 
foreclosure of the collateral. For individual PCI loans, gains or 
losses on sales to third parties are included in noninterest 
income, and gains or losses as a result of a settlement with the 
borrower are included in interest income. Our policy is to 
remove an individual loan from a pool based on comparing the 
amount received from its resolution with its contractual amount. 
Any difference between these amounts is absorbed by the 
nonaccretable difference for the entire pool. This removal 
method assumes that the amount received from resolution 
approximates pool performance expectations. The remaining 
accretable yield balance is unaffected and any material change in 
remaining effective yield caused by this removal method is 
addressed by our quarterly cash flow evaluation process for each 
pool. For loans that are resolved by payment in full, there is no 
release of the nonaccretable difference for the pool because there 
is no difference between the amount received at resolution and 
the contractual amount of the loan. Modified PCI loans are not 
removed from a pool even if those loans would otherwise be 
deemed TDRs. Modified PCI loans that are accounted for 
individually are considered TDRs, and removed from PCI 
accounting if there has been a concession granted in excess of 
the original nonaccretable difference. We include these TDRs in 
our impaired loans. 

Evidence of credit quality deterioration as of the purchase 

date may include statistics such as past due and nonaccrual 

FORECLOSED ASSETS  Foreclosed assets obtained through our 
lending activities primarily include real estate. Generally, loans 

143 

 
 
 
  
 
Note 1:  Summary of Significant Accounting Policies (continued) 

have been written down to their net realizable value prior to 
foreclosure. Any further reduction to their net realizable value is 
recorded with a charge to the allowance for credit losses at 
foreclosure. We allow up to 90 days after foreclosure to finalize 
determination of net realizable value. Thereafter, changes in net 
realizable value are recorded to noninterest expense. The net 
realizable value of these assets is reviewed and updated 
periodically depending on the type of property. See the 
discussion earlier in this Note about classification changes for 
certain government-guaranteed loan foreclosures that resulted 
from our adoption of ASU 2014-14 this year. 

ALLOWANCE FOR CREDIT LOSSES (ACL)  The allowance for 
credit losses is management’s estimate of credit losses inherent 
in the loan portfolio, including unfunded credit commitments, at 
the balance sheet date. We have an established process to 
determine the appropriateness of the allowance for credit losses 
that assesses the losses inherent in our portfolio and related 
unfunded credit commitments. We develop and document our 
allowance methodology at the portfolio segment level -
commercial loan portfolio and consumer loan portfolio. While 
we attribute portions of the allowance to our respective 
commercial and consumer portfolio segments, the entire 
allowance is available to absorb credit losses inherent in the total 
loan portfolio and unfunded credit commitments. 

Our process involves procedures to appropriately consider 
the unique risk characteristics of our commercial and consumer 
loan portfolio segments. For each portfolio segment, losses are 
estimated collectively for groups of loans with similar 
characteristics, individually or pooled for impaired loans or, for 
PCI loans, based on the changes in cash flows expected to be 
collected. 

Our allowance levels are influenced by loan volumes, loan 
grade migration or delinquency status, historic loss experience 
and other conditions influencing loss expectations, such as 
economic conditions. 

COMMERCIAL PORTFOLIO SEGMENT ACL METHODOLOGY 
Generally, commercial loans are assessed for estimated losses by 
grading each loan using various risk factors as identified through 
periodic reviews. Our estimation approach for the commercial 
portfolio reflects the estimated probability of default in 
accordance with the borrower’s financial strength, and the 
severity of loss in the event of default, considering the quality of 
any underlying collateral. Probability of default and severity at 
the time of default are statistically derived through historical 
observations of default and losses after default within each credit 
risk rating. These estimates are adjusted as appropriate based on 
additional analysis of long-term average loss experience 
compared to previously forecasted losses, external loss data or 
other risks identified from current economic conditions and 
credit quality trends. The estimated probability of default and 
severity at the time of default are applied to loan equivalent 
exposures to estimate losses for unfunded credit commitments. 

The allowance also includes an amount for the estimated 
impairment on nonaccrual commercial loans and commercial 
loans modified in a TDR, whether on accrual or nonaccrual 
status. 

CONSUMER PORTFOLIO SEGMENT ACL METHODOLOGY 
For consumer loans that are not identified as a TDR, we 
determine the allowance predominantly on a collective basis 
utilizing forecasted losses to represent our best estimate of 
inherent loss. We pool loans, generally by product types with 
similar risk characteristics, such as residential real estate 

144 

mortgages and credit cards. As appropriate and to achieve 
greater accuracy, we may further stratify selected portfolios by 
sub-product, origination channel, vintage, loss type, geographic 
location and other predictive characteristics. Models designed 
for each pool are utilized to develop the loss estimates. We use 
assumptions for these pools in our forecast models, such as 
historic delinquency and default, loss severity, home price 
trends, unemployment trends, and other key economic variables 
that may influence the frequency and severity of losses in the 
pool. 

In determining the appropriate allowance attributable to 
our residential mortgage portfolio, we take into consideration 
portfolios determined to be at elevated risk, such as junior lien 
mortgages behind delinquent first lien mortgages and junior lien 
lines of credit subject to near term significant payment increases. 
We incorporate the default rates and high severity of loss for 
these higher risk portfolios, including the impact of our 
established loan modification programs. When modifications 
occur or are probable to occur, our allowance considers the 
impact of these modifications, taking into consideration the 
associated credit cost, including re-defaults of modified loans 
and projected loss severity. Accordingly, the loss content 
associated with the effects of existing and probable loan 
modifications and higher risk portfolios has been captured in our 
allowance methodology. 

We separately estimate impairment for consumer loans that 

have been modified in a TDR (including trial modifications), 
whether on accrual or nonaccrual status. 

OTHER ACL MATTERS  The allowance for credit losses for both 
portfolio segments includes an amount for imprecision or 
uncertainty that may change from period to period. This amount 
represents management’s judgment of risks inherent in the 
processes and assumptions used in establishing the allowance. 
This imprecision considers economic environmental factors, 
modeling assumptions and performance, process risk, and other 
subjective factors, including industry trends and emerging risk 
assessments. 

Securitizations and Beneficial Interests 
In certain asset securitization transactions that meet the 
applicable criteria to be accounted for as a sale, assets are sold to 
an entity referred to as an SPE, which then issues beneficial 
interests in the form of senior and subordinated interests 
collateralized by the assets. In some cases, we may retain 
beneficial interests issued by the entity. Additionally, from time 
to time, we may also re-securitize certain assets in a new 
securitization transaction. 

The assets and liabilities transferred to an SPE are excluded 
from our consolidated balance sheet if the transfer qualifies as a 
sale and we are not required to consolidate the SPE. 

For transfers of financial assets recorded as sales, we 
recognize and initially measure at fair value all assets obtained 
(including beneficial interests) and liabilities incurred. We 
record a gain or loss in noninterest income for the difference 
between the carrying amount and the fair value of the assets 
sold. Fair values are based on quoted market prices, quoted 
market prices for similar assets, or if market prices are not 
available, then the fair value is estimated using discounted cash 
flow analyses with assumptions for credit losses, prepayments 
and discount rates that are corroborated by and verified against 
market observable data, where possible. Retained interests and 
liabilities incurred from securitizations with off-balance sheet 
entities, including SPEs and VIEs, where we are not the primary 
beneficiary, are classified as investment securities, trading 

 
 
 
 
 
 
 
account assets, loans, MSRs or other liabilities (including 
liabilities for mortgage repurchase losses) and are accounted for 
as described herein. 

Mortgage Servicing Rights (MSRs) 
We recognize the rights to service mortgage loans for others, or 
MSRs, as assets whether we purchase the MSRs or the MSRs 
result from a sale or securitization of loans we originate (asset 
transfers). We initially record all of our MSRs at fair value. 
Subsequently, residential loan MSRs are carried at fair value. All 
of our MSRs related to our commercial mortgage loans are 
subsequently measured at LOCOM. The valuation and sensitivity 
of MSRs is discussed further in Note 8 (Securitizations and 
Variable Interest Entities), Note 9 (Mortgage Banking Activities) 
and Note 17 (Fair Values of Assets and Liabilities). 

For MSRs carried at fair value, changes in fair value are 

reported in noninterest income in the period in which the 
change occurs. MSRs subsequently measured at LOCOM are 
amortized in proportion to, and over the period of, estimated net 
servicing income. The amortization of MSRs is reported in 
noninterest income, analyzed monthly and adjusted to reflect 
changes in prepayment speeds, as well as other factors. 

MSRs accounted for at LOCOM are periodically evaluated 

for impairment based on the fair value of those assets. For 
purposes of impairment evaluation and measurement, we 
stratify MSRs based on the predominant risk characteristics of 
the underlying loans, including investor and product type. If, by 
individual stratum, the carrying amount of these MSRs exceeds 
fair value, a valuation allowance is established. The valuation 
reserve is adjusted as the fair value changes. 

Premises and Equipment 
Premises and equipment are carried at cost less accumulated 
depreciation and amortization. Capital leases, where we are the 
lessee, are included in premises and equipment at the capitalized 
amount less accumulated amortization. 

We primarily use the straight-line method of depreciation 
and amortization. Estimated useful lives range up to 40 years for 
buildings, up to 10 years for furniture and equipment, and the 
shorter of the estimated useful life (up to 8 years) or the lease 
term for leasehold improvements. We amortize capitalized 
leased assets on a straight-line basis over the lives of the 
respective leases. 

Goodwill and Identifiable Intangible Assets 
Goodwill is recorded in business combinations under the 
purchase method of accounting when the purchase price is 
higher than the fair value of net assets, including identifiable 
intangible assets. 

We assess goodwill for impairment at a reporting unit level 
on an annual basis or more frequently in certain circumstances. 
We have determined that our reporting units are one level below 
the operating segments. We have the option of performing a 
qualitative assessment of goodwill. We may also elect to bypass 
the qualitative test and proceed directly to a quantitative test. 
We initially perform a qualitative assessment of goodwill to test 
for impairment. If, based on our qualitative review, we conclude 
that more likely than not a reporting unit’s fair value is less than 
its carrying amount, then we complete quantitative steps as 
described below to determine if there is goodwill impairment. If 
we conclude that a reporting unit’s fair value is not less than its 
carrying amount, quantitative tests are not required. We assess 
goodwill for impairment on a reporting unit level and apply 
various quantitative valuation methodologies when required to 
compare the estimated fair value to the carrying value of each 

reporting unit. Valuation methodologies include discounted cash 
flow and earnings multiple approaches. If the fair value is less 
than the carrying amount, an additional test is required to 
measure the amount of impairment. We recognize impairment 
losses as a charge to noninterest expense (unless related to 
discontinued operations) and an adjustment to the carrying 
value of the goodwill asset. Subsequent reversals of goodwill 
impairment are prohibited. 

We amortize core deposit and other customer relationship 

intangibles on an accelerated basis over useful lives not 
exceeding 10 years. We review such intangibles for impairment 
whenever events or changes in circumstances indicate that their 
carrying amounts may not be recoverable. Impairment is 
indicated if the sum of undiscounted estimated future net cash 
flows is less than the carrying value of the asset. Impairment is 
permanently recognized by writing down the asset to the extent 
that the carrying value exceeds the estimated fair value. 

Operating Lease Assets 
Operating lease rental income for leased assets is recognized in 
other income on a straight-line basis over the lease term. Related 
depreciation expense is recorded on a straight-line basis over the 
estimated useful life, considering the estimated residual value of 
the leased asset. The useful life may be adjusted to the term of 
the lease depending on our plans for the asset after the lease 
term. On a periodic basis, leased assets are reviewed for 
impairment. Impairment loss is recognized if the carrying 
amount of leased assets exceeds fair value and is not recoverable. 
The carrying amount of leased assets is not recoverable if it 
exceeds the sum of the undiscounted cash flows expected to 
result from the lease payments and the estimated residual value 
upon the eventual disposition of the equipment. 

Liability for Mortgage Loan Repurchase Losses 
In connection with our sales and securitization of residential 
mortgage loans to various parties, we establish a mortgage 
repurchase liability, initially at fair value, related to various 
representations and warranties that reflect management’s 
estimate of losses for loans for which we could have a repurchase 
obligation, whether or not we currently service those loans, 
based on a combination of factors. Such factors include default 
expectations, expected investor repurchase demands (influenced 
by current and expected mortgage loan file requests and 
mortgage insurance rescission notices, as well as estimated 
levels of origination defects) and appeals success rates (where 
the investor rescinds the demand based on a cure of the defect or 
acknowledges that the loan satisfies the investor’s applicable 
representations and warranties), reimbursement by 
correspondent and other third party originators, and projected 
loss severity. We continually update our mortgage repurchase 
liability estimate during the life of the loans. 

The liability for mortgage loan repurchase losses is included 
in other liabilities. For additional information on our repurchase 
liability, see Note 9 (Mortgage Banking Activities). 

Pension Accounting 
We account for our defined benefit pension plans using an 
actuarial model. Two principal assumptions in determining net 
periodic pension cost are the discount rate and the expected long 
term rate of return on plan assets. 

A discount rate is used to estimate the present value of our 

future pension benefit obligations. We use a consistent 
methodology to determine the discount rate based upon the 
yields on multiple portfolios of bonds with maturity dates that 
closely match the estimated timing and amounts of the expected 

145 

 
 
 
 
 
 
Note 1:  Summary of Significant Accounting Policies (continued) 

benefit payments for our plans. Such portfolios are derived from 
a broad-based universe of high quality corporate bonds as of the 
measurement date. 

Our determination of the reasonableness of our expected 

long-term rate of return on plan assets is highly quantitative by 
nature. We evaluate the current asset allocations and expected 
returns under two sets of conditions: projected returns using 
several forward-looking capital market assumptions, and 
historical returns for the main asset classes dating back to 1970 
or the earliest period for which historical data was readily 
available for the asset classes included. Using long term 
historical data allows us to capture multiple economic 
environments, which we believe is relevant when using historical 
returns. We place greater emphasis on the forward-looking 
return and risk assumptions than on historical results. We use 
the resulting projections to derive a base line expected rate of 
return and risk level for the Cash Balance Plan’s prescribed asset 
mix. We evaluate the portfolio based on: (1) the established 
target asset allocations over short term (one-year) and longer 
term (ten-year) investment horizons, and (2) the range of 
potential outcomes over these horizons within specific standard 
deviations. We perform the above analyses to assess the 
reasonableness of our expected long-term rate of return on plan 
assets. We consider the expected rate of return to be a long-term 
average view of expected returns. The use of an expected long 
term rate of return on plan assets may cause us to recognize 
pension income returns that are greater or less than the actual 
returns of plan assets in any given year. Differences between 
expected and actual returns in each year, if any, are included in 
our net actuarial gain or loss amount, which is recognized in 
OCI. We generally amortize net actuarial gain or loss in excess of 
a 5% corridor from accumulated OCI into net periodic pension 
cost over the estimated average remaining participation period, 
which at December 31, 2014, is 21 years. See Note 20 (Employee 
Benefits and Other Expenses) for additional information on our 
pension accounting. 

Income Taxes 
We file consolidated and separate company federal income tax 
returns, foreign tax returns and various combined and separate 
company state tax returns. 

We evaluate two components of income tax expense: 

current and deferred. Current income tax expense represents our 
estimated taxes to be paid or refunded for the current period and 
includes income tax expense related to our uncertain tax 
positions. We determine deferred income taxes using the 
balance sheet method. Under this method, the net deferred tax 
asset or liability is based on the tax effects of the differences 
between the book and tax bases of assets and liabilities, and 
recognizes enacted changes in tax rates and laws in the period in 
which they occur. Deferred income tax expense results from 
changes in deferred tax assets and liabilities between periods. 
Deferred tax assets are recognized subject to management's 
judgment that realization is “more likely than not.” Uncertain tax 
positions that meet the more likely than not recognition 
threshold are measured to determine the amount of benefit to 
recognize. An uncertain tax position is measured at the largest 
amount of benefit that management believes has a greater than 
50% likelihood of realization upon settlement. Tax benefits not 
meeting our realization criteria represent unrecognized tax 
benefits. Foreign taxes paid are generally applied as credits to 
reduce federal income taxes payable. We account for interest and 
penalties as a component of income tax expense. 

146 

Stock-Based Compensation 
We have stock-based employee compensation plans as more 
fully discussed in Note 19 (Common Stock and Stock Plan). Our 
Long-Term Incentive Compensation Plan provides for awards of 
incentive and nonqualified stock options, stock appreciation 
rights, restricted shares, restricted share rights (RSRs), 
performance share awards (PSAs) and stock awards without 
restrictions. For most awards, we measure the cost of employee 
services received in exchange for an award of equity 
instruments, such as stock options, RSRs or PSAs, based on the 
fair value of the award on the grant date. The cost is normally 
recognized in our income statement over the vesting period of 
the award; awards with graded vesting are expensed on a 
straight line method. Awards that continue to vest after 
retirement are expensed over the shorter of the period of time 
between the grant date and the final vesting period or between 
the grant date and when a team member becomes retirement 
eligible; awards to team members who are retirement eligible at 
the grant date are subject to immediate expensing upon grant. 
Beginning in 2013, certain RSRs and all PSAs granted 
include discretionary performance based vesting conditions and 
are subject to variable accounting. For these awards, the 
associated compensation expense fluctuates with changes in our 
stock price. For PSAs, compensation expense also fluctuates 
based on the estimated outcome of meeting the performance 
conditions. 

Earnings Per Common Share 
We compute earnings per common share by dividing net income 
(after deducting dividends on preferred stock) by the average 
number of common shares outstanding during the year. We 
compute diluted earnings per common share by dividing net 
income (after deducting dividends and related accretion on 
preferred stock) by the average number of common shares 
outstanding during the year, plus the effect of common stock 
equivalents (for example, stock options, restricted share rights, 
convertible debentures and warrants) that are dilutive. 

Fair Value of Financial Instruments 
We use fair value measurements in our fair value disclosures and 
to record certain assets and liabilities at fair value on a recurring 
basis, such as trading assets, or on a nonrecurring basis such as 
measuring impairment on assets carried at amortized cost. 

DETERMINATION OF FAIR VALUE  We base our fair values on 
the price that would be received to sell an asset or paid to 
transfer a liability in an orderly transaction between market 
participants at the measurement date. These fair value 
measurements are based on exit prices and determined by 
maximizing the use of observable inputs. However, for certain 
instruments we must utilize unobservable inputs in determining 
fair value due to the lack of observable inputs in the market, 
which requires greater judgment in measuring fair value. 

In instances where there is limited or no observable market 
data, fair value measurements for assets and liabilities are based 
primarily upon our own estimates or combination of our own 
estimates and third-party vendor or broker pricing, and the 
measurements are often calculated based on current pricing for 
products we offer or issue, the economic and competitive 
environment, the characteristics of the asset or liability and 
other such factors. As with any valuation technique used to 
estimate fair value, changes in underlying assumptions used, 
including discount rates and estimates of future cash flows, 
could significantly affect the results of current or future values. 

 
 
 
 
 
  
Accordingly, these fair value estimates may not be realized in an 
actual sale or immediate settlement of the asset or liability. 
We incorporate lack of liquidity into our fair value 
measurement based on the type of asset or liability measured 
and the valuation methodology used. For example, for certain 
residential MHFS and certain securities where the significant 
inputs have become unobservable due to illiquid markets and 
vendor or broker pricing is not used, we use a discounted cash 
flow technique to measure fair value. This technique 
incorporates forecasting of expected cash flows (adjusted for 
credit loss assumptions and estimated prepayment speeds) 
discounted at an appropriate market discount rate to reflect the 
lack of liquidity in the market that a market participant would 
consider. For other securities where vendor or broker pricing is 
used, we use either unadjusted broker quotes or vendor prices or 
vendor or broker prices adjusted by weighting them with 
internal discounted cash flow techniques to measure fair value. 
These unadjusted vendor or broker prices inherently reflect any 
lack of liquidity in the market, as the fair value measurement 
represents an exit price from a market participant viewpoint. 
Where markets are inactive and transactions are not 
orderly, transaction or quoted prices for assets or liabilities in 
inactive markets may require adjustment due to the uncertainty 
of whether the underlying transactions are orderly. For items 
that use price quotes in inactive markets, we analyze the degree 
of market inactivity and distressed transactions to determine the 
appropriate adjustment to the price quotes. 

We continually assess the level and volume of market 
activity in our investment security classes in determining 
adjustments, if any, to price quotes. Given market conditions can 
change over time, our determination of which securities markets 
are considered active or inactive can change. If we determine a 
market to be inactive, the degree to which price quotes require 
adjustment, can also change. See Note 17 (Fair Values of Assets 
and Liabilities) for discussion of the fair value hierarchy and 
valuation methodologies applied to financial instruments to 
determine fair value. 

Derivatives and Hedging Activities 
We recognize all derivatives on the balance sheet at fair value. 
On the date we enter into a derivative contract, we designate the 
derivative as (1) a hedge of the fair value of a recognized asset or 
liability, including hedges of foreign currency exposure (“fair 
value hedge”), (2) a hedge of a forecasted transaction or of the 
variability of cash flows to be received or paid related to a 
recognized asset or liability (“cash flow hedge”), or (3) held for 
trading, customer accommodation or asset/liability risk 
management purposes, including economic hedges not 
qualifying for hedge accounting. For a fair value hedge, we 
record changes in the fair value of the derivative and, to the 
extent that it is effective, changes in the fair value of the hedged 
asset or liability attributable to the hedged risk, in current period 
earnings in the same financial statement category as the hedged 
item. For a cash flow hedge, we record changes in the fair value 
of the derivative to the extent that it is effective in OCI, with any 
ineffectiveness recorded in current period earnings. We 
subsequently reclassify these changes in fair value to net income 
in the same period(s) that the hedged transaction affects net 
income in the same financial statement category as the hedged 
item. For derivatives not designated as a fair value or cash flow 
hedge, we report changes in the fair values in current period 
noninterest income. 

For fair value and cash flow hedges qualifying for hedge 
accounting, we formally document at inception the relationship 
between hedging instruments and hedged items, our risk 

management objective, strategy and our evaluation of 
effectiveness for our hedge transactions. This includes linking all 
derivatives designated as fair value or cash flow hedges to 
specific assets and liabilities on the balance sheet or to specific 
forecasted transactions. Periodically, as required, we also 
formally assess whether the derivative we designated in each 
hedging relationship is expected to be and has been highly 
effective in offsetting changes in fair values or cash flows of the 
hedged item using the regression analysis method. 

We discontinue hedge accounting prospectively when (1) a 

derivative is no longer highly effective in offsetting changes in 
the fair value or cash flows of a hedged item, (2) a derivative 
expires or is sold, terminated or exercised, (3) we elect to 
discontinue the designation of a derivative as a hedge, or (4) in a 
cash flow hedge, a derivative is de-designated because it is not 
probable that a forecasted transaction will occur. 

When we discontinue fair value hedge accounting, we no 
longer adjust the previously hedged asset or liability for changes 
in fair value, and cumulative adjustments to the hedged item are 
accounted for in the same manner as other components of the 
carrying amount of the asset or liability. If the derivative 
continues to be held after fair value hedge accounting ceases, we 
carry the derivative on the balance sheet at its fair value with 
changes in fair value included in earnings. 

When we discontinue cash flow hedge accounting and it is 
not probable that the forecasted transaction will not occur, the 
accumulated amount reported in OCI at the de-designation date 
continues to be reported in OCI until the forecasted transaction 
affects earnings. If cash flow hedge accounting is discontinued 
and it is probable the forecasted transaction will not occur, the 
accumulated amount reported in OCI at the de-designation date 
is immediately recognized in earnings. If the derivative 
continues to be held after cash flow hedge accounting ceases, we 
carry the derivative on the balance sheet at its fair value with 
future changes in fair value included in earnings. 

We may purchase or originate financial instruments that 
contain an embedded derivative. At inception of the financial 
instrument, we assess (1) if the economic characteristics of the 
embedded derivative are not clearly and closely related to the 
economic characteristics of the financial instrument (host 
contract), (2) if the financial instrument that embodies both the 
embedded derivative and the host contract is not measured at 
fair value with changes in fair value reported in earnings, and (3) 
if a separate instrument with the same terms as the embedded 
instrument would meet the definition of a derivative. If the 
embedded derivative meets all of these conditions, we separate it 
from the host contract by recording the bifurcated derivative at 
fair value and the remaining host contract at the difference 
between the basis of the hybrid instrument and the fair value of 
the bifurcated derivative. The bifurcated derivative is carried at 
fair value with changes recorded in current period earnings. 

By using derivatives, we are exposed to counterparty credit 

risk, which is the risk that counterparties to the derivative 
contracts do not perform as expected. If a counterparty fails to 
perform, our counterparty credit risk is equal to the amount 
reported as a derivative asset on our balance sheet. The amounts 
reported as a derivative asset are derivative contracts in a gain 
position, and to the extent subject to legally enforceable master 
netting arrangements, net of derivatives in a loss position with 
the same counterparty and cash collateral received. We minimize 
counterparty credit risk through credit approvals, limits, 
monitoring procedures, executing master netting arrangements 
and obtaining collateral, where appropriate. To the extent 
derivatives subject to master netting arrangements meet the 
applicable requirements, including determining the legal 

147 

Note 1:  Summary of Significant Accounting Policies (continued) 

enforceability of the arrangement, it is our policy to present 
derivatives balances and related cash collateral amounts net on 
the balance sheet. Counterparty credit risk related to derivatives 
is considered in determining fair value and our assessment of 
hedge effectiveness. 

Private Share Repurchases 
During 2014 and 2013, we repurchased approximately 
66 million shares and 40 million shares of our common stock, 
respectively, under private forward repurchase contracts. We 
enter into these transactions with unrelated third parties to 
complement our open-market common stock repurchase 
strategies, to allow us to manage our share repurchases in a 
manner consistent with our capital plans, currently submitted 
under the 2014 Comprehensive Capital Analysis and Review 
(CCAR), and to provide an economic benefit to the Company. 

Our payments to the counterparties for these private share 

repurchase contracts are recorded in permanent equity in the 
quarter paid and are not subject to re-measurement. The 
classification of the up-front payments as permanent equity 
assures that we have appropriate repurchase timing consistent 
with our 2014 capital plan, which contemplated a fixed dollar 
amount available per quarter for share repurchases pursuant to 

(in millions) 

Trading assets retained from securitizations of MHFS 

Capitalization of MSRs from sale of MHFS 

Transfers from loans to MHFS 

Transfers from loans to LHFS 

Transfers from loans to foreclosed and other assets (1) 

Transfers from available-for-sale to held-to-maturity securities 

Federal Reserve Board (FRB) supervisory guidance. In return, 
the counterparty agrees to deliver a variable number of shares 
based on a per share discount to the volume-weighted average 
stock price over the contract period. There are no scenarios 
where the contracts would not either physically settle in shares 
or allow us to choose the settlement method. 

In fourth quarter 2014, we entered into a private forward 
repurchase contract and paid $750 million to an unrelated third 
party. This contract settled in first quarter 2015 for 14.3 million 
shares of common stock. At December 31, 2013, we had a 
$500 million private forward repurchase contract outstanding 
that settled in first quarter 2014 for 11.1 million shares of 
common stock. Our total number of outstanding shares of 
common stock is not reduced until settlement of the private 
share repurchase contract. 

SUPPLEMENTAL CASH FLOW INFORMATION  Noncash 
activities are presented below, including information on 
transfers affecting MHFS, LHFS, and MSRs. 

Year ended December 31, 

2014 

2013 

2012 

$ 

28,604 

47,198 

85,108 

1,302 

11,021 

9,849 

4,094 

1,810 

3,616 

7,610 

274 

4,470 

6,042 

4,988 

7,584 

143 

6,114 

— 

(1) 	

Includes $2.5 billion, $2.7 billion and $3.5 billion in transfers of government insured/guaranteed loans for the years ended December 31, 2014, 2013 and 2012, 
respectively. During fourth quarter 2014, we adopted Accounting Standards Update (ASU) 2014-14, Classification of Certain Government-Guaranteed Mortgage Loans Upon 
Foreclosure, effective as of January 1, 2014, resulting in the transfer of these loans to accounts receivables for the year ended December 31, 2014. 

SUBSEQUENT EVENTS  We have evaluated the effects of events 
that have occurred subsequent to December 31, 2014, and there 
have been no material events that would require recognition in 
our 2014 consolidated financial statements or disclosure in the 
Notes to the consolidated financial statements. 

148 

 
 
Note 2:  Business Combinations 

We regularly explore opportunities to acquire financial services 
companies and businesses. Generally, we do not make a public 
announcement about an acquisition opportunity until a 
definitive agreement has been signed. For information on 
additional contingent consideration related to acquisitions, 
which is considered to be a guarantee, see Note 14 (Guarantees, 
Pledged Assets and Collateral). 

During 2014, we completed an acquisition of a railcar and 

locomotive leasing business with combined total assets of 
$422 million. We had no pending business combinations as of 
December 31, 2014. Additionally, no business combinations were 
completed in 2013. Business combinations completed in 2014 
and 2012 are presented below. 

(in millions) 

2014 

Helm Financial Corporation 

2012 

Date 

Assets 

April 15  $ 

422 

EverKey Global Partners Limited / EverKey Global Management LLC / 

EverKey Global Partners (GP), LLC /  EverKey Global Focus (GP), LLC – Bahamas/New York, New York 

January 1 

$ 

Burdale Financial Holdings Limited / Certain Assets of Burdale Capital Finance, Inc. – England/Stamford, Connecticut 

February 1 

Energy Lending Business of BNP Paribas, SA – Houston, Texas 

Merlin Securities, LLC / Merlin Canada LTD. / Certain Assets & Liabilities 

of Merlin Group Holdings, LLC – San Francisco, California/Toronto, Ontario 

7 

874 

3,639 

April 20 

August 1 

281 

$ 

4,801 

149 

 
 
Note 3:  Cash, Loan and Dividend Restrictions 

Federal Reserve Board (FRB) regulations require that each of 
our subsidiary banks maintain reserve balances on deposit with 
the Federal Reserve Banks. The total daily average required 
reserve balance for all our subsidiary banks was $12.9 billion in 
2014 and $11.8 billion in 2013. 

Federal law restricts the amount and the terms of both 

credit and non-credit transactions between a bank and its 
nonbank affiliates. They may not exceed 10% of the bank's 
capital and surplus (which for this purpose represents Tier 1 and 
Tier 2 capital, as calculated under the risk-based capital (RBC) 
guidelines, plus the balance of the allowance for credit losses 
excluded from Tier 2 capital) with any single nonbank affiliate 
and 20% of the bank's capital and surplus with all its nonbank 
affiliates. Transactions that are extensions of credit may require 
collateral to be held to provide added security to the bank. For 
further discussion of RBC, see Note 26 (Regulatory and Agency 
Capital Requirements) in this Report. 

Dividends paid by our subsidiary banks are subject to 
various federal and state regulatory limitations. Dividends that 
may be paid by a national bank without the express approval of 
the Office of the Comptroller of the Currency (OCC) are limited 
to that bank's retained net profits for the preceding two calendar 
years plus retained net profits up to the date of any dividend 
declaration in the current calendar year. Retained net profits, as 
defined by the OCC, consist of net income less dividends 
declared during the period. 

We also have a state-chartered subsidiary bank that is 
subject to state regulations that limit dividends. Under these 
provisions and regulatory limitations, our national and state-
chartered subsidiary banks could have declared additional 
dividends of $15.6 billion at December 31, 2014,without 
obtaining prior regulatory approval. We have elected to retain 
capital at our national and state-chartered subsidiary banks to 
meet internal capital policy minimums and regulatory 
requirements associated with the implementation of Basel III. 
Our nonbank subsidiaries are also limited by certain federal and 
state statutory provisions and regulations covering the amount 
of dividends that may be paid in any given year. Based on 
retained earnings at December 31, 2014, our nonbank 
subsidiaries could have declared additional dividends of 
$8.6 billion at December 31, 2014, without obtaining prior 
approval. 

The FRB published clarifying supervisory guidance in first 

quarter 2009, SR 09-4 Applying Supervisory Guidance and 
Regulations on the Payment of Dividends, Stock Redemptions, 
and Stock Repurchases at Bank Holding Companies, pertaining 
to FRB's criteria, assessment and approval process for 
reductions in capital. The FRB supplemented this guidance with 
the Capital Plan Rule issued in fourth quarter 2011 (codified at 
12 CFR 225.8 of Regulation Y) that establishes capital planning 
and prior notice and approval requirements for capital 
distributions including dividends by certain bank holding 
companies. The effect of this guidance is to require the approval 
of the FRB (or specifically under the Capital Plan Rule, a notice 
of non-objection) for the Company to repurchase or redeem 
common or perpetual preferred stock as well as to raise the per 
share quarterly dividend from its current level of $0.35 per share 
as declared by the Company’s Board of Directors on 
January 27, 2015, payable on March 1, 2015. 

150 

Note 4:  Federal Funds Sold, Securities Purchased under Resale Agreements and Other 
Short-Term Investments 

The following table provides the detail of federal funds sold, 
securities purchased under short-term resale agreements 
(generally less than one year) and other short-term investments. 
The majority of interest-earning deposits at December 31, 2014 
and 2013, were held at the Federal Reserve. 

(in millions) 

Dec. 31, 

Dec. 31, 

2014 

2013 

Federal funds sold and securities 

purchased under resale agreements  $ 

36,856 

25,801 

Interest-earning deposits 

219,220 

186,249 

Other short-term investments 

2,353 

1,743 

Total 

$  258,429 

213,793 

As part of maintaining our memberships in certain clearing 
organizations, we are required to stand ready to provide liquidity 
meant to sustain market clearing activity in the event unforeseen 
events occur or are deemed likely to occur. This includes 
commitments we have entered into to purchase securities under 
resale agreements from a central clearing organization that, at 
its option, require us to provide funding under such agreements. 
We do not have any outstanding amounts funded, and the 
amount of our unfunded contractual commitment was 
$2.6 billion and $3.1 billion as of December 31, 2014 and 2013, 
respectively. 

We have classified securities purchased under long-term 
resale agreements (generally one year or more), which totaled 
$14.9 billion and $10.1 billion at December 31, 2014 and 2013, 
respectively, in loans. For additional information on the 
collateral we receive from other entities under resale agreements 
and securities borrowings, see the “Offsetting of Resale and 
Repurchase Agreements and Securities Borrowing and Lending 
Agreements” section of Note 14 (Guarantees, Pledged Assets and 
Collateral). 

151 

 
 
Note 5:  Investment Securities 

The following table provides the amortized cost and fair value by 
major categories of available-for-sale securities, which are 
carried at fair value, and held-to-maturity debt securities, which 

are carried at amortized cost. The net unrealized gains (losses) 
for available-for-sale securities are reported on an after-tax basis 
as a component of cumulative OCI. 

(in millions)

December 31, 2014 

Available-for-sale securities: 

Amortized 
Cost 

Gross 
unrealized 
gains 

Gross 
unrealized 
losses 

Fair value 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 

Mortgage-backed securities: 

$ 

25,898 
43,939 

Federal agencies 

Residential 
Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations (1) 

Other (2) 

Total debt securities 

Marketable equity securities: 

Perpetual preferred securities 
Other marketable equity securities 

Total marketable equity securities 

Total available-for-sale securities 

Held-to-maturity securities: 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Federal agency mortgage-backed securities 
Collateralized loans and other debt obligations (1) 
Other (2) 

Total held-to-maturity securities 

Total (3) 

December 31, 2013 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Mortgage-backed securities: 

Federal agencies 
Residential 
Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations (1) 
Other (2) 

Total debt securities 

Marketable equity securities: 

Perpetual preferred securities 
Other marketable equity securities 

Total marketable equity securities 

Total available-for-sale-securities	 

Held-to-maturity securities: 

Federal agency mortgage-backed securities 
Other (2) 

Total held-to-maturity securities	 

Total (3)	 

$ 

305,136 

10,608 

(1,943) 

313,801 

107,850 

8,213 
16,248 

132,311 

14,211 

25,137 

6,251 

247,747 

1,622 
284 

1,906 

249,653 

40,886 
1,962 
5,476 
1,404 
5,755 

55,483 

$ 

$ 

6,592 
42,171 

119,303 
11,060 
17,689 

148,052 

20,391 

19,610 
9,232 

246,048 

1,703 
336 
2,039 

248,087 

6,304 
6,042 

12,346 

260,433 

44 
1,504 

2,990 

1,080 
803 

4,873 

745 

408 

295 

(138) 
(499) 

(751) 

(24) 
(57) 

(832) 

(170) 

(184) 

(27) 

25,804 
44,944 

110,089 

9,269 
16,994 

136,352 

14,786 

25,361 

6,519 

7,869 

(1,850) 

253,766 

148 
1,694 

1,842 

9,711 

670 
27 
165 
— 
35 

897 

(70) 
(2) 

(72) 

1,700 
1,976 

3,676 

(1,922) 

257,442 

(8) 
— 
— 
(13) 
— 

(21) 

41,548 
1,989 
5,641 
1,391 
5,790 

56,359 

17 
1,092 

1,902 
1,433 
1,173 

4,508 

976 

642 
426 

7,661 

222 
1,188 
1,410 

9,071 

— 
— 

— 

(329) 
(727) 

(3,614) 
(40) 
(115) 

(3,769) 

(140) 

(93) 
(29) 

(5,087) 

(60) 
(4) 
(64) 

6,280 
42,536 

117,591 
12,453 
18,747 

148,791 

21,227 

20,159 
9,629 

248,622 

1,865 
1,520 
3,385 

(5,151) 

252,007 

(99) 
— 

(99) 

6,205 
6,042 

12,247 

264,254 

9,071 

(5,250) 

(1) 	 The available-for-sale portfolio includes collateralized debt obligations (CDOs) with a cost basis and fair value of $364 million and $500 million, respectively, at 

December 31, 2014, and $509 million and $693 million, respectively at December 31, 2013. The held-to-maturity portfolio only includes collateralized loan obligations. 
(2) 	 The “Other” category of available-for-sale securities predominantly includes asset-backed securities collateralized by credit cards, student loans, home equity loans and 
auto leases or loans and cash. Included in the “Other” category of held-to-maturity securities are asset-backed securities collateralized by auto leases or loans and cash 
with a cost basis and fair value of $3.8 billion each at December 31, 2014, and $4.3 billion each at December 31, 2013. Also included in the “Other” category of held-to­
maturity securities are asset-backed securities collateralized by dealer floorplan loans with a cost basis of $1.9 billion and fair value of $2.0 billion at December 31, 2014, 
and $1.7 billion each at December 31, 2013. 

(3) 	 At December 31, 2014 and 2013, we held no securities of any single issuer (excluding the U.S. Treasury and federal agencies) with a book value that exceeded 10% of 

stockholders’ equity. 

152 

Gross Unrealized Losses and Fair Value 
The following table shows the gross unrealized losses and fair 
value of securities in the investment securities portfolio by 
length of time that individual securities in each category had 
been in a continuous loss position. Debt securities on which we 

have taken credit-related OTTI write-downs are categorized as 
being "less than 12 months" or "12 months or more" in a 
continuous loss position based on the point in time that the fair 
value declined to below the cost basis and not the period of time 
since the credit-related OTTI write-down. 

(in millions) 

December 31, 2014 

Available-for-sale securities: 

Less than 12 months 

12 months or more 

Total 

Gross 
unrealized 
losses 

Fair value 

Gross 
unrealized 
losses 

Fair value 

Gross 
unrealized 
losses 

Fair value 

Securities of U.S. Treasury and federal agencies 

$ 

(16) 

7,138 

Securities of U.S. states and political subdivisions 

(198) 

10,228 

(122) 

(301) 

5,719 

3,725 

(138) 

(499) 

12,857 

13,953 

Mortgage-backed securities: 

Federal agencies 

Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations 

Other 

(16) 

(18) 

(9) 

(43) 

(102) 

(99) 

(23) 

1,706 

946 

2,202 

4,854 

1,674 

12,755 

708 

(735) 

37,854 

(751) 

39,560 

(6) 

(48) 

144 

1,532 

(24) 

(57) 

1,090 

3,734 

(789) 

39,530 

(832) 

44,384 

(68) 

(85) 

(4) 

1,265 

3,958 

277 

(170) 

(184) 

(27) 

2,939 

16,713 

985 

Total debt securities 

(481) 

37,357 

(1,369) 

54,474 

(1,850) 

91,831 

Marketable equity securities: 

Perpetual preferred securities 

Other marketable equity securities 

Total marketable equity securities 

(2) 

(2) 

(4) 

92 

41 

133 

(68) 

— 

(68) 

633 

— 

633 

(70) 

(2) 

(72) 

725 

41 

766 

Total available-for-sale securities 

(485) 

37,490 

(1,437) 

55,107 

(1,922) 

92,597 

Held-to-maturity securities: 

Securities of U.S. Treasury and federal agencies 

Collateralized loan and other debt obligations 

Total held-to-maturity securities 

(8) 

(13) 

(21) 

1,889 

1,391 

3,280 

— 

— 

— 

— 

— 

— 

(8) 

(13) 

(21) 

1,889 

1,391 

3,280 

Total 

$ 

(506) 

40,770 

(1,437) 

55,107 

(1,943) 

95,877 

December 31, 2013 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 

$ 

Securities of U.S. states and political subdivisions 

Mortgage-backed securities: 

Federal agencies 

Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations 

Other 

(329) 

(399) 

5,786 

9,238 

— 

— 

(328) 

4,120 

(329) 

(727) 

5,786 

13,358 

(3,562) 

67,045 

(18) 

(15) 

1,242 

2,128 

(3,595) 

70,415 

(85) 

(55) 

(11) 

2,542 

7,202 

1,690 

(52) 

(22) 

(100) 

(174) 

(55) 

(38) 

(18) 

1,132 

232 

2,027 

3,391 

428 

343 

365 

(3,614) 

68,177 

(40) 

(115) 

1,474 

4,155 

(3,769) 

73,806 

(140) 

(93) 

(29) 

2,970 

7,545 

2,055 

Total debt securities 

(4,474) 

96,873 

(613) 

8,647 

(5,087) 

105,520 

Marketable equity securities: 

Perpetual preferred securities 

Other marketable equity securities 

Total marketable equity securities 

(28) 

(4) 

(32) 

424 

34 

458 

(32) 

— 

(32) 

308 

— 

308 

(60) 

(4) 

(64) 

732 

34 

766 

Total available-for-sale securities 

(4,506) 

97,331 

(645) 

8,955 

(5,151) 

106,286 

Held-to-maturity securities: 

Federal agency mortgage-backed securities 

Total held-to-maturity securities 

Total 

(99) 

(99) 

6,153 

6,153 

— 

— 

— 

— 

(99) 

(99) 

6,153 

6,153 

$ 

(4,605) 

103,484 

(645) 

8,955 

(5,250) 

112,439 

153 

Note 5:  Investment Securities (continued) 

We have assessed each security with gross unrealized losses 

included in the previous table for credit impairment. As part of 
that assessment we evaluated and concluded that we do not 
intend to sell any of the securities and that it is more likely than 
not that we will not be required to sell prior to recovery of the 
amortized cost basis. For debt securities, we evaluate, where 
necessary, whether credit impairment exists by comparing the 
present value of the expected cash flows to the securities’ 
amortized cost basis. For equity securities, we consider 
numerous factors in determining whether impairment exists, 
including our intent and ability to hold the securities for a period 
of time sufficient to recover the cost basis of the securities. 

For complete descriptions of the factors we consider when 

analyzing securities for impairment, see Note 1 (Summary of 
Significant Accounting Policies) and below. 

SECURITIES OF U.S. TREASURY AND FEDERAL AGENCIES 
AND FEDERAL AGENCY MORTGAGE-BACKED SECURITIES 
(MBS)  The unrealized losses associated with U.S. Treasury and 
federal agency securities and federal agency MBS are primarily 
driven by changes in interest rates and not due to credit losses 
given the explicit or implicit guarantees provided by the U.S. 
government. 

SECURITIES OF U.S. STATES AND POLITICAL 
SUBDIVISIONS  The unrealized losses associated with securities 
of U.S. states and political subdivisions are primarily driven by 
changes in the relationship between municipal and term funding 
credit curves rather than by changes to the credit quality of the 
underlying securities. Substantially all of these investments are 
investment grade. The securities were generally underwritten in 
accordance with our own investment standards prior to the 
decision to purchase. Some of these securities are guaranteed by 
a bond insurer, but we did not rely on this guarantee when 
making our investment decision. These investments will 
continue to be monitored as part of our ongoing impairment 
analysis but are expected to perform, even if the rating agencies 
reduce the credit rating of the bond insurers. As a result, we 
expect to recover the entire amortized cost basis of these 
securities. 

RESIDENTIAL AND COMMERCIAL MBS  The unrealized losses 
associated with private residential MBS and commercial MBS 
are primarily driven by changes in projected collateral losses, 
credit spreads and interest rates. We assess for credit 
impairment by estimating the present value of expected cash 
flows. The key assumptions for determining expected cash flows 
include default rates, loss severities and/or prepayment rates. 
We estimate losses to a security by forecasting the underlying 
mortgage loans in each transaction. We use forecasted loan 
performance to project cash flows to the various tranches in the 
structure. We also consider cash flow forecasts and, as 
applicable, independent industry analyst reports and forecasts, 
sector credit ratings, and other independent market data. Based 
upon our assessment of the expected credit losses and the credit 
enhancement level of the securities, we expect to recover the 
entire amortized cost basis of these securities. 

154 

CORPORATE DEBT SECURITIES  The unrealized losses 
associated with corporate debt securities are primarily related to 
unsecured debt obligations issued by various corporations. We 
evaluate the financial performance of each issuer on a quarterly 
basis to determine if the issuer can make all contractual 
principal and interest payments. Based upon this assessment, we 
expect to recover the entire amortized cost basis of these 
securities. 

COLLATERALIZED LOAN AND OTHER DEBT OBLIGATIONS 
The unrealized losses associated with collateralized loan and 
other debt obligations relate to securities primarily backed by 
commercial, residential or other consumer collateral. The 
unrealized losses are primarily driven by changes in projected 
collateral losses, credit spreads and interest rates. We assess for 
credit impairment by estimating the present value of expected 
cash flows. The key assumptions for determining expected cash 
flows include default rates, loss severities and prepayment rates. 
We also consider cash flow forecasts and, as applicable, 
independent industry analyst reports and forecasts, sector credit 
ratings, and other independent market data. Based upon our 
assessment of the expected credit losses and the credit 
enhancement level of the securities, we expect to recover the 
entire amortized cost basis of these securities. 

OTHER DEBT SECURITIES  The unrealized losses associated 
with other debt securities predominantly relate to other asset-
backed securities. The losses are primarily driven by changes in 
projected collateral losses, credit spreads and interest rates. We 
assess for credit impairment by estimating the present value of 
expected cash flows. The key assumptions for determining 
expected cash flows include default rates, loss severities and 
prepayment rates. Based upon our assessment of the expected 
credit losses and the credit enhancement level of the securities, 
we expect to recover the entire amortized cost basis of these 
securities. 

MARKETABLE EQUITY SECURITIES  Our marketable equity 
securities include investments in perpetual preferred securities, 
which provide attractive tax-equivalent yields. We evaluate these 
hybrid financial instruments with investment-grade ratings for 
impairment using an evaluation methodology similar to that 
used for debt securities. Perpetual preferred securities are not 
considered to be other-than-temporarily impaired if there is no 
evidence of credit deterioration or investment rating downgrades 
of any issuers to below investment grade, and we expect to 
continue to receive full contractual payments. We will continue 
to evaluate the prospects for these securities for recovery in their 
market value in accordance with our policy for estimating OTTI. 
We have recorded impairment write-downs on perpetual 
preferred securities where there was evidence of credit 
deterioration. 

OTHER INVESTMENT SECURITIES MATTERS  The fair values 
of our investment securities could decline in the future if the 
underlying performance of the collateral for the residential and 
commercial MBS or other securities deteriorate, and our credit 
enhancement levels do not provide sufficient protection to our 
contractual principal and interest. As a result, there is a risk that 
significant OTTI may occur in the future. 

 
 
 
 
 
 
 
 
 
 
The following table shows the gross unrealized losses and 

fair value of debt and perpetual preferred investment securities 
by those rated investment grade and those rated less than 
investment grade according to their lowest credit rating by 
Standard & Poor’s Rating Services (S&P) or Moody’s Investors 
Service (Moody’s). Credit ratings express opinions about the 
credit quality of a security. Securities rated investment grade, 
that is those rated BBB- or higher by S&P or Baa3 or higher by 
Moody’s, are generally considered by the rating agencies and 
market participants to be low credit risk. Conversely, securities 
rated below investment grade, labeled as "speculative grade" by 
the rating agencies, are considered to be distinctively higher 

credit risk than investment grade securities. We have also 
included securities not rated by S&P or Moody’s in the table 
below based on our internal credit grade of the securities (used 
for credit risk management purposes) equivalent to the credit 
rating assigned by major credit agencies. The unrealized losses 
and fair value of unrated securities categorized as investment 
grade based on internal credit grades were $25 million and 
$1.6 billion, respectively, at December 31, 2014, and $18 million 
and $1.9 billion, respectively, at December 31, 2013. If an 
internal credit grade was not assigned, we categorized the 
security as non-investment grade. 

(in millions) 

December 31, 2014 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 

$ 

Securities of U.S. states and political subdivisions 

Mortgage-backed securities: 

Federal agencies 

Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations 

Other 

Total debt securities 

Perpetual preferred securities 

Total available-for-sale securities 

Held-to-maturity securities: 

Securities of U.S. Treasury and federal agencies 

Collateralized loan and other debt obligations 

Total held-to-maturity securities 

Total 

December 31, 2013 

Available-for-sale securities: 

Federal agencies 

Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations 

Other 

Total debt securities 

Perpetual preferred securities 

Total available-for-sale securities 

Held-to-maturity securities: 

Federal agency mortgage-backed securities 

Total held-to-maturity securities 

Total 

Securities of U.S. Treasury and federal agencies 

$ 

Securities of U.S. states and political subdivisions 

Mortgage-backed securities: 

Investment grade 

Non-investment grade 

Gross 
unrealized 
losses 

Fair value 

Gross 
unrealized 
losses 

Fair value 

(138) 

(459) 

12,857 

13,600 

(751) 

39,560 

— 

(24) 

(775) 

(39) 

(172) 

(23) 

139 

3,366 

43,065 

1,807 

16,609 

782 

(1,606) 

88,720 

(70) 

725 

(1,676) 

89,445 

(8) 

(13) 

(21) 

1,889 

1,391 

3,280 

— 

(40) 

— 

(24) 

(33) 

(57) 

(131) 

(12) 

(4) 

(244) 

— 

(244) 

— 

— 

— 

— 

353 

— 

951 

368 

1,319 

1,132 

104 

203 

3,111 

— 

3,111 

— 

— 

— 

$ 

(1,697) 

92,725 

(244) 

3,111 

(329) 

(671) 

(3,614) 

(2) 

(46) 

(3,662) 

(96) 

(72) 

(19) 

5,786 

12,915 

68,177 

177 

3,364 

71,718 

2,343 

7,376 

1,874 

(4,849) 

102,012 

(60) 

732 

(4,909) 

102,744 

(99) 

(99) 

6,153 

6,153 

— 

(56) 

— 

(38) 

(69) 

(107) 

(44) 

(21) 

(10) 

(238) 

— 

(238) 

— 

— 

— 

443 

— 

1,297 

791 

2,088 

627 

169 

181 

3,508 

— 

3,508 

— 

— 

$ 

(5,008) 

108,897 

(238) 

3,508 

155 

Note 5:  Investment Securities (continued) 

Contractual Maturities 
The following table shows the remaining contractual maturities 
and contractual weighted-average yields (taxable-equivalent 
basis) of available-for-sale debt securities. The remaining 

contractual principal maturities for MBS do not consider 
prepayments. Remaining expected maturities will differ from 
contractual maturities because borrowers may have the right to 
prepay obligations before the underlying mortgages mature. 

(in millions) 

December 31, 2014 

Available-for-sale securities (1): 

Securities of U.S. Treasury and federal 

agencies 

Securities of U.S. states and political 

subdivisions 

Mortgage-backed securities: 

Federal agencies 
Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt 
obligations 

Other 

Total available-for-sale debt 
securities at fair value 

December 31, 2013 

Available-for-sale securities (1): 

Securities of U.S. Treasury and federal 

agencies 

Securities of U.S. states and political 

subdivisions 

Mortgage-backed securities: 

Federal agencies 
Residential 
Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations 
Other 

Total available-for-sale debt securities at 

fair value 

Total 

Within one year 

through five years 

through ten years 

After ten years 

amount 

Yield 

Amount 

Yield 

Amount 

Yield 

Amount 

Yield 

Amount 

Yield 

After one year 

After five years 

Remaining contractual maturity 

$ 

25,804 

1.49%  $ 

181 

1.47%  $  22,348 

1.44%  $  3,275 

1.83%  $ 

— 

—% 

44,944 

5.66 

3,568 

1.71 

7,050 

2.19 

3,235 

5.13 

31,091 

6.96 

110,089 
9,269 

16,994 

136,352 

14,786 

25,361 

6,519 

3.27 
4.50 

5.16 

3.59 

4.90 

1.83 

1.79 

— 
— 

1 

1 

— 
— 

0.28 

0.28 

276 
9 

62 

2.86 
4.81 

2.71 

1,011 
83 

5 

3.38 
5.63 

1.30 

108,802 
9,177 

16,926 

3.27 
4.49 

5.17 

347 

2.88 

1,099 

3.54 

134,905 

3.59 

600 

4.32 

7,634 

4.54 

5,209 

5.30 

1,343 

5.70 

23 

1.95 

944 

0.71 

8,472 

1.67 

15,922 

1.99 

274 

1.55 

1,452 

2.56 

1,020 

1.32 

3,773 

1.64 

$  253,766 

3.60%  $  4,647 

2.03%  $  39,775 

2.20%  $  22,310 

3.12%  $187,034 

3.99% 

$ 

6,280 

1.66 %  $ 

86 

0.54 %  $ 

701 

1.45 %  $ 

5,493 

1.71 %  $ 

— 

— % 

42,536 

5.30 

4,915 

1.84 

7,901 

2.19 

3,151 

5.19 

26,569 

6.89 

117,591 
12,453 
18,747 

148,791 

21,227 

20,159 
9,629 

3.33 
4.31 
5.24 

3.65 

4.18 

1.59 
1.80 

1 

— 
— 

1 

7.14 
— 
— 

7.14 

398 
— 
52 

450 

2.71 
— 
3.33 

2.78 

956 
113 
59 

1,128 

3.46 
5.43 
0.96 

3.52 

116,236 
12,340 
18,636 

147,212 

3.33 
4.30 
5.26 

3.66 

6,136 

2.06 

7,255 

4.22 

6,528 

5.80 

1,308 

5.77 

40 
906 

0.25 
2.53 

1,100 
2,977 

0.63 
1.74 

7,750 
1,243 

1.29 
1.64 

11,269 
4,503 

1.89 
1.73 

$ 

248,622 

3.69 %  $  12,084 

1.99 %  $  20,384 

2.75 %  $  25,293 

3.14 %  $  190,861 

3.97 % 

(1)  Weighted-average yields displayed by maturity bucket are weighted based on fair value and predominantly represent contractual coupon rates without effect for any related 

hedging derivatives. 

156 

The following table shows the amortized cost and weighted-
average yields of held-to-maturity debt securities by contractual 
maturity. 

Total 

Within one year 

through five years 

through ten years 

After ten years 

amount 

Yield 

Amount 

Yield 

Amount 

Yield 

Amount 

Yield 

Amount 

Yield 

After one year 

After five years 

Remaining contractual maturity 

$ 

40,886 

2.12%  $ 

1,962 

5.60 

5,476 

3.89 

1,404 

5,755 

1.96 

1.64 

— 

— 

— 

— 

—%  $ 

— 

— 

— 

— 

— 

— 

— 

—%  $  40,886 

2.12%  $ 

— 

—% 

— 

— 

— 

9 

6.60 

1,953 

5.59 

— 

— 

— 

— 

5,476 

3.89 

1,404 

1.96 

192 

1.61 

4,214 

1.72 

1,349 

1.41 

— 

— 

(in millions) 

December 31, 2014 

Held-to-maturity securities (1): 

Amortized cost: 

Securities of U.S. Treasury and 

federal agencies 

Securities of U.S. states and 
political subdivisions 

Federal agency mortgage-backed 

securities 

Collateralized loan and other debt 

obligations 

Other 

Total held-to-maturity debt 

securities at amortized cost 

$ 

55,483 

2.37%  $ 

192 

1.61%  $  4,214 

1.72%  $  42,244 

2.10%  $  8,833 

3.96% 

December 31, 2013 

Held-to-maturity securities (1): 

Amortized cost: 

Federal agency mortgage-backed 

securities 

Other 

Total held-to-maturity debt 

securities at amortized cost 

$ 

6,304 

6,042 

3.90 %  $ 

— 

— %  $ 

— 

— %  $ 

— 

— %  $ 

6,304 

3.90 % 

1.89 

195 

1.72 

4,468 

1.87 

1,379 

1.98 

— 

— 

$ 

12,346 

2.92 %  $ 

195 

1.72 %  $ 

4,468 

1.87 %  $ 

1,379 

1.98 %  $ 

6,304 

3.90 % 

(1)  Weighted-average yields displayed by maturity bucket are weighted based on amortized cost and predominantly represent contractual coupon rates. 

The following table shows the fair value of held-to-maturity 

debt securities by contractual maturity. 

Total 

Within one year 

through five years 

through ten years 

After ten years 

amount 

Amount 

Amount 

Amount 

Amount 

After one year 

After five years 

Remaining contractual maturity 

(in millions) 

December 31, 2014 

Held-to-maturity securities: 

Fair value: 

Securities of U.S. Treasury and federal 

agencies 

$ 

41,548 

$ 

$ 41,548 

$ 

— 

Securities of U.S. states and political 

subdivisions 

Federal agency mortgage-backed 

securities 

Collateralized loan and other debt 

obligations 

Other 

Total held-to-maturity debt 
securities at fair value 

December 31, 2013 

Held-to-maturity securities: 

Fair Value: 

Federal agency mortgage-backed 

securities 

Other 

Total held-to-maturity debt securities at 

fair value 

— 

— 

— 

— 

$ 

— 

— 

— 

— 

1,989 

5,641 

1,391 

5,790 

9 

— 

— 

1,980 

5,641 

1,391 

— 

193 

4,239 

1,358 

$ 

56,359 

$ 

193 

$  4,239 

$ 42,915 

$  9,012 

$ 

6,205 

6,042 

$ 

— 

195 

$ 

— 

4,468 

$ 

— 

1,379 

$  6,205 

— 

$ 

12,247 

$ 

195 

$  4,468 

$  1,379 

$  6,205 

157 

Note 5:  Investment Securities (continued) 

Realized Gains and Losses 
The following table shows the gross realized gains and losses on 
sales and OTTI write-downs related to the available-for-sale 
securities portfolio, which includes marketable equity securities, 


as well as net realized gains and losses on nonmarketable equity 

investments (see Note 7 (Premises, Equipment, Lease 

Commitments and Other Assets)).
 

(in millions) 

Gross realized gains 

Gross realized losses 

OTTI write-downs 

Net realized gains from available-for-sale securities 

Net realized gains from nonmarketable equity investments 

Net realized gains from debt securities and equity investments 

Other-Than-Temporary Impairment 
The following table shows the detail of total OTTI write-downs 
included in earnings for available-for-sale debt securities, 
marketable equity securities and nonmarketable equity 
investments. There were no OTTI write-downs on held-to-

(in millions) 

OTTI write-downs included in earnings 

Debt securities: 

Securities of U.S. states and political subdivisions 

Mortgage-backed securities: 

Federal agencies 

Residential 

Commercial 

Corporate debt securities 

Collateralized loan and other debt obligations 

Other debt securities 

Total debt securities 

Equity securities: 

Marketable equity securities: 

Perpetual preferred securities 

Other marketable equity securities 

Total marketable equity securities 

Total investment securities 

Nonmarketable equity investments 

Year ended December 31, 

2014 

2013 

2012 

$  1,560 

(14) 

(52) 

1,494 

1,479 

$  2,973 

492 

(24) 

(183) 

285 

1,158 

1,443 

600
 

(73)
 

(256)
 

271 

1,086 

1,357 

maturity securities during the years ended December 31, 2014 
and 2013. There were no held-to-maturity securities in our 
investment securities portfolio for the year ended December 31, 
2012. 

Year ended December 31, 

2014 

2013 

2012 

$ 

11 

— 

26 

9 

1 

2 

— 

49 

— 

3 

3 

52 

270 

2 

1

72 

53 

4 

—

26 

16 

— 

84 

86 

11 

1 

42 

158 

240 

— 

25 

25 

183 

161 

344 

12 

4 

16 

256 

160 

416 

Total OTTI write-downs included in earnings 

$ 

322 

158 

Other-Than-Temporarily Impaired Debt Securities 
The following table shows the detail of OTTI write-downs on 
available-for-sale debt securities included in earnings and the 
related changes in OCI for the same securities. 

(in millions) 

OTTI on debt securities 

Recorded as part of gross realized losses: 

Credit-related OTTI 

Intent-to-sell OTTI 

Total recorded as part of gross realized losses 

Changes to OCI for losses (reversal of losses) in non-credit-related OTTI (1): 

Securities of U.S. states and political subdivisions 

Residential mortgage-backed securities 

Commercial mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations 

Other debt securities 

Total changes to OCI for non-credit-related OTTI	 

Total OTTI losses recorded on debt securities	 

Year ended December 31, 

2014 

2013 

2012 

$ 

40 

9 

49 

— 

(10) 

(21) 

— 

— 

— 

107 

51 

158 

(2) 

(27) 

(90) 

—

(1) 

1 

237 

3 

240 

1 

(178) 

(88) 

1 

(1) 

28 

(31) 

(119) 

(237) 

$ 

18 

39 

3 

(1) 	 Represents amounts recorded to OCI for impairment, due to factors other than credit, on debt securities that have also had credit-related OTTI write-downs during the 

period. Increases represent initial or subsequent non-credit-related OTTI on debt securities. Decreases represent partial to full reversal of impairment due to recoveries in 
the fair value of securities due to non-credit factors. 

The following table presents a rollforward of the OTTI credit 

loss that has been recognized in earnings as a write-down of 
available-for-sale debt securities we still own (referred to as 
"credit-impaired" debt securities) and do not intend to sell. 

Recognized credit loss represents the difference between the 
present value of expected future cash flows discounted using the 
security’s current effective interest rate and the amortized cost 
basis of the security prior to considering credit loss. 

(in millions) 

Credit loss recognized, beginning of year	 

Additions: 

For securities with initial credit impairments 

For securities with previous credit impairments 

Total additions	 

Reductions: 

For securities sold, matured, or intended/required to be sold 

For recoveries of previous credit impairments (1) 

Total reductions	 

Credit loss recognized, end of year	 

Year ended December 31, 

2014 

$  1,171 

2013 

1,289 

2012 

1,272 

5 

35 

40 

(169) 

(17) 

(186) 

21 

86 

107 

(194) 

(31) 

(225) 

55 

182 

237 

(194) 

(26) 

(220) 

$  1,025 

1,171 

1,289 

(1)  Recoveries of previous credit impairments result from increases in expected cash flows subsequent to credit loss recognition. Such recoveries are reflected prospectively as 

interest yield adjustments using the effective interest method. 

159 

Note 6:  Loans and Allowance for Credit Losses 

The following table presents total loans outstanding by portfolio 
segment and class of financing receivable. Outstanding balances 
include a total net reduction of $4.5 billion and $6.4 billion at 

December 31, 2014 and December 31, 2013, respectively, for 
unearned income, net deferred loan fees, and unamortized 
discounts and premiums. 

(in millions) 

Commercial: 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial 

Consumer: 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer 

Total loans 

2014 

2013 

2012 

2011 

2010 

December 31, 

$  271,795 

235,358 

223,703 

205,824 

182,059 

111,996 

112,427 

106,392 

106,028 

18,728 

12,307 

16,934 

12,371 

16,983 

12,736 

19,470 

13,387 

99,490 

25,371 

13,386 

414,826 

377,090 

359,814 

344,709 

320,306 

265,386 

258,507 

249,912 

229,408 

231,113 

59,717 

31,119 

55,740 

35,763 

65,950 

26,882 

50,808 

43,049 

75,503 

24,651 

45,998 

42,473 

86,041 

22,905 

43,508 

43,060 

96,205 

22,384 

43,754 

43,505 

447,725 

445,196 

438,537 

424,922 

436,961 

$  862,551 

822,286 

798,351 

769,631 

757,267 

Our foreign loans are reported by respective class of 
financing receivable in the table above. Substantially all of our 
foreign loan portfolio is commercial loans. Loans are classified 
as foreign primarily based on whether the borrower’s primary 

address is outside of the United States. The following table 
presents total commercial foreign loans outstanding by class of 
financing receivable. 

(in millions) 

Commercial foreign loans: 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

2014 

2013 

2012 

2011 

2010 

December 31, 

$ 

44,707 

4,776 

218 

336 

41,547 

5,328 

187 

338 

37,148 

38,609 

30,775 

52 

79 

312 

53 

88 

269 

55 

39 

292 

Total commercial foreign loans 

$ 

50,037 

47,400 

37,591 

39,019 

31,161 

160 

Loan Concentrations 
Loan concentrations may exist when there are amounts loaned 
to borrowers engaged in similar activities or similar types of 
loans extended to a diverse group of borrowers that would cause 
them to be similarly impacted by economic or other conditions. 
At December 31, 2014 and 2013, we did not have concentrations 
representing 10% or more of our total loan portfolio in domestic 
commercial and industrial loans and lease financing by industry 
or CRE loans (real estate mortgage and real estate construction) 
by state or property type. Our real estate 1-4 family mortgage 
loans to borrowers in the state of California represented 
approximately 13% of total loans at both December 31, 2014 
and 2013, of which 2% were PCI loans in both years. These 
California loans are generally diversified among the larger 
metropolitan areas in California, with no single area consisting 
of more than 4% of total loans. We continuously monitor 
changes in real estate values and underlying economic or market 
conditions for all geographic areas of our real estate 1-4 family 
mortgage portfolio as part of our credit risk management 
process. 

Some of our real estate 1-4 family first and junior lien 
mortgage loans include an interest-only feature as part of the 
loan terms. These interest-only loans were approximately 12% of 
total loans at December 31, 2014, and 15% at December 31, 2013. 
Substantially all of these interest-only loans at origination were 
considered to be prime or near prime. We do not offer option 
adjustable-rate mortgage (ARM) products, nor do we offer 
variable-rate mortgage products with fixed payment amounts, 
commonly referred to within the financial services industry as 
negative amortizing mortgage loans. We acquired an option 
payment loan portfolio (Pick-a-Pay) from Wachovia at 
December 31, 2008. A majority of the portfolio was identified as 
PCI loans. Since the acquisition, we have reduced our exposure 
to the option payment portion of the portfolio through our 
modification efforts and loss mitigation actions. At 
December 31, 2014, approximately 2% of total loans remained 
with the payment option feature compared with 10% at 
December 31, 2008. 

Our first and junior lien lines of credit products generally 

have a draw period of 10 years (with some up to 15 or 20 years) 
with variable interest rate and payment options during the draw 
period of (1) interest only or (2) 1.5% of total outstanding 

balance plus accrued interest. During the draw period, the 
borrower has the option of converting all or a portion of the line 
from a variable interest rate to a fixed rate with terms including 
interest-only payments for a fixed period between three to seven 
years or a fully amortizing payment with a fixed period between 
five to 30 years. At the end of the draw period, a line of credit 
generally converts to an amortizing payment schedule with 
repayment terms of up to 30 years based on the balance at time 
of conversion. At December 31, 2014, our lines of credit portfolio 
had an outstanding balance of $69.7 billion, of which 
$6.2 billion, or 9%, is in its amortization period, another 
$13.3 billion, or 19%, of our total outstanding balance, will reach 
their end of draw period during 2015 through 2016, 
$14.2 billion, or 20%, during 2017 through 2019, and 
$36.0 billion, or 52%, will convert in subsequent years. This 
portfolio had unfunded credit commitments of $70.1 billion at 
December 31, 2014. The lines that enter their amortization 
period may experience higher delinquencies and higher loss 
rates than the ones in their draw period. At December 31, 2014, 
$425 million, or 7%, of outstanding lines of credit that are in 
their amortization period were 30 or more days past due, 
compared with $1.3 billion, or 2%, for lines in their draw period. 
We have considered this increased inherent risk in our allowance 
for credit loss estimate. In anticipation of our borrowers 
reaching the end of their contractual commitment, we have 
created a program to inform, educate and help these borrowers 
transition from interest-only to fully-amortizing payments or full 
repayment. We monitor the performance of the borrowers 
moving through the program in an effort to refine our ongoing 
program strategy. 

Loan Purchases, Sales, and Transfers 
The following table summarizes the proceeds paid or received for 
purchases and sales of loans and transfers from loans held for 
investment to mortgages/loans held for sale at lower of cost or 
fair value. This loan activity primarily includes loans purchased 
and sales of whole loan or participating interests, whereby we 
receive or transfer a portion of a loan after origination. The table 
excludes PCI loans and loans recorded at fair value, including 
loans originated for sale because their loan activity normally 
does not impact the allowance for credit losses. 

(in millions)	 

Purchases (1) 

Sales 

Transfers to MHFS/LHFS (1) 

Year ended December 31, 

2014	 

Commercial 

Consumer 

Total 

Commercial 

Consumer 

$ 

4,952 

(1,706) 

1,365 

(152) 

(99) 

(9,778) 

6,317 

(1,858) 

(9,877) 

10,914 

(6,740) 

(258) 

581 

(514) 

(11) 

2013 

Total 

11,495
 

(7,254)
 

(269)
 

(1) 	 The “Purchases” and “Transfers to MHFS/LHFS" categories exclude activity in government insured/guaranteed real estate 1-4 family first mortgage loans. As servicer, we 
are able to buy delinquent insured/guaranteed loans out of the Government National Mortgage Association (GNMA) pools. These loans have different risk characteristics 
from the rest of our consumer portfolio, whereby this activity does not impact the allowance for loan losses in the same manner because the loans are predominantly 
insured by the Federal Housing Administration (FHA) or guaranteed by the Department of Veterans Affairs (VA). Such purchases net of transfers to MHFS were $2.9 billion 
and $8.2 billion for the year ended 2014 and 2013, respectively. 

161 

 
Note 6:  Loans and Allowance for Credit Losses (continued) 

Commitments to Lend 
A commitment to lend is a legally binding agreement to lend 
funds to a customer, usually at a stated interest rate, if funded, 
and for specific purposes and time periods. We generally require 
a fee to extend such commitments. Certain commitments are 
subject to loan agreements with covenants regarding the 
financial performance of the customer or borrowing base 
formulas on an ongoing basis that must be met before we are 
required to fund the commitment. We may reduce or cancel 
consumer commitments, including home equity lines and credit 
card lines, in accordance with the contracts and applicable law. 
We may, as a representative for other lenders, advance 

funds or provide for the issuance of letters of credit under 
syndicated loan or letter of credit agreements. Any advances are 
generally repaid in less than a week and would normally require 
default of both the customer and another lender to expose us to 
loss. These temporary advance arrangements totaled 
approximately $87 billion at both December 31, 2014, and 
December 31, 2013. 

We issue commercial letters of credit to assist customers in 
purchasing goods or services, typically for international trade. At 
both December 31, 2014 and 2013, we had $1.2 billion of 
outstanding issued commercial letters of credit. We also 
originate multipurpose lending commitments under which 
borrowers have the option to draw on the facility for different 
purposes in one of several forms, including a standby letter of 
credit. See Note 14 (Guarantees, Pledged Assets and Collateral) 
for additional information on standby letters of credit. 

When we make commitments, we are exposed to credit risk. 

The maximum credit risk for these commitments will generally 
be lower than the contractual amount because a significant 
portion of these commitments are expected to expire without 
being used by the customer. In addition, we manage the 
potential risk in commitments to lend by limiting the total 
amount of commitments, both by individual customer and in 
total, by monitoring the size and maturity structure of these 
commitments and by applying the same credit standards for 
these commitments as for all of our credit activities. 

For loans and commitments to lend, we may require 
collateral or a guarantee. We may require various types of 
collateral, including commercial and consumer real estate, 
automobiles, other short-term liquid assets such as accounts 
receivable or inventory and long-lived asset, such as equipment 
and other business assets. Collateral requirements for each loan 
or commitment may vary based on the loan product and our 
assessment of a customer's credit risk according to the specific 
credit underwriting, including terms and structure. 
The contractual amount of our unfunded credit 

commitments, including unissued standby and commercial 
letters of credit, is summarized by portfolio segment and class of 
financing receivable in the following table. The table excludes 
standby and commercial letters of credit issued under the terms 
of our commitments and temporary advance commitments on 
behalf of other lenders. 

(in millions) 

Commercial: 

Dec 31, 

Dec 31, 

2014 

2013 

Commercial and industrial 

$ 

278,093 

250,986 

Real estate mortgage 

Real estate construction 

Lease financing 

6,134 

15,587 

3 

5,993 

12,612 

— 

Total commercial 

299,817 

269,591 

Consumer: 

Real estate 1-4 family first 

mortgage 

Real estate 1-4 family junior lien 

mortgage 

Credit card 

Other revolving credit and 

installment 

Total consumer 

Total unfunded credit 

commitments 

32,055 

32,908 

45,492 

95,062 

47,667 

79,049 

24,816 

24,216 

197,425 

183,840 

$ 

497,242 

453,431 

162 

Allowance for Credit Losses 
The allowance for credit losses consists of the allowance for loan 
losses and the allowance for unfunded credit commitments. 
Changes in the allowance for credit losses were: 

(in millions) 

Balance, beginning of year 

Provision for credit losses 

Interest income on certain impaired loans (1) 

Loan charge-offs: 

Commercial: 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer	 

Total loan charge-offs	 

Loan recoveries: 

Commercial: 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer	 

Total loan recoveries	 

Year ended December 31, 

2014 

$  14,971 

1,395 

(211) 

2013 

17,477 

2,309 

2012 

19,668 

7,217 

2011 

23,463 

7,899 

2010 

25,031 

15,753 

(264) 

(315) 

(332) 

(266) 

(627) 

(66) 

(9) 

(15) 

(739) 

(190) 

(28) 

(34) 

(1,404) 

(1,681) 

(382) 

(191) 

(24) 

(636) 

(351) 

(41) 

(2,820) 

(1,152) 

(1,189) 

(124) 

(717) 

(991) 

(2,001) 

(2,709) 

(5,285) 

(721) 

(864) 

(1,025) 

(729) 

(668) 

(4,007) 

(4,724) 

(1,439) 

(1,579) 

(1,022) 

(625) 

(754) 

(3,020) 

(3,437) 

(1,105) 

(651) 

(759) 

(3,896) 

(3,765) 

(1,458) 

(797) 

(990) 

(4,916) 

(4,936) 

(2,415) 

(1,295) 

(1,253) 

(5,419) 

(8,972) 

(10,906) 

(14,815) 

(6,410) 

(10,973) 

(13,615) 

(20,100) 

369 

160 

136 

8 

673 

212 

238 

161 

349 

146 

396 

226 

137 

17 

776 

246 

269 

127 

322 

161 

472 

163 

124 

20 

779 

157 

260 

188 

364 

191 

426 

143 

146 

25 

740 

405 

218 

257 

449 

247 

442 

68 

110 

21 

641 

523 

211 

224 

509 

239 

1,106 

1,779 

1,125 

1,901 

1,160 

1,939 

1,576 

2,316 

1,706 

2,347 

Net loan charge-offs (2)	 

(2,945) 

(4,509) 

(9,034) 

(11,299) 

(17,753) 

Allowances related to business combinations/other (3)	 

(41) 

(42) 

(59) 

(63) 

698 

Balance, end of year	 

Components: 

Allowance for loan losses 

$  13,169 

14,971 

17,477 

19,668 

23,463 

$  12,319 

14,502 

17,060 

19,372 

23,022 

Allowance for unfunded credit commitments 

850 

469 

417 

296 

441 

Allowance for credit losses (4)	 

$  13,169 

14,971 

17,477 

19,668 

23,463 

Net loan charge-offs as a percentage of average total loans (2) 

Allowance for loan losses as a percentage of total loans (4) 

Allowance for credit losses as a percentage of total loans (4) 

0.35% 

1.43 

1.53 

0.56 

1.76 

1.82 

1.17 

2.13 

2.19 

1.49 

2.52 

2.56 

2.30 

3.04 

3.10 

(1) 	 Certain impaired loans with an allowance calculated by discounting expected cash flows using the loan’s effective interest rate over the remaining life of the loan recognize 

reductions in the allowance as interest income. 

(2) 	 For PCI loans, charge-offs are only recorded to the extent that losses exceed the purchase accounting estimates. 
(3) 	
(4) 	 The allowance for credit losses includes $11 million, $30 million, $117 million, $231 million and $298 million at December 31, 2014, 2013, 2012, 2011, and 2010, 

Includes $693 million for the year ended December 31, 2010, related to the adoption of consolidation accounting guidance on January 1, 2010. 

respectively, related to PCI loans acquired from Wachovia. Loans acquired from Wachovia are included in total loans net of related purchase accounting net write-downs. 

163 

Note 6:  Loans and Allowance for Credit Losses (continued) 

The following table summarizes the activity in the allowance 

for credit losses by our commercial and consumer portfolio 
segments. 

(in millions) 

Balance, beginning of period 

Provision for credit losses 

Interest income on certain impaired loans 

Loan charge-offs 

Loan recoveries 

Net loan charge-offs 

Year ended December 31, 

Commercial  Consumer 

Total 

Commercial  Consumer 

2014 

2013 

Total 

$ 

6,103 

342 

(20) 

8,868 

1,053 

14,971 

1,395 

(191) 

(211) 

5,714 

11,763 

17,477 

680 

(54) 

1,629 

(210) 

2,309 

(264) 

(717) 

(4,007) 

(4,724) 

(991) 

(5,419) 

(6,410) 

673 

1,106 

1,779 

776 

1,125 

1,901 

(44) 

(2,901) 

(2,945) 

(215) 

(4,294) 

(4,509) 

Allowance related to business combinations/other 

(4) 

(37) 

(41) 

(22) 

(20) 

(42) 

Balance, end of period 

$ 

6,377 

6,792 

13,169 

6,103 

8,868 

14,971 

The following table disaggregates our allowance for credit 

losses and recorded investment in loans by impairment 
methodology. 

(in millions) 

December 31, 2014 

Collectively evaluated (1) 

Individually evaluated (2) 

PCI (3) 

Total	 

December 31, 2013 

Collectively evaluated (1) 

Individually evaluated (2) 

PCI (3) 

Total	 

Allowance for credit losses 

Recorded investment in loans 

Commercial 

Consumer 

Total 

Commercial 

Consumer 

Total 

$ 

5,482 

884 

11 

3,706 

3,086 

— 

9,188 

3,970 

11 

409,560 

404,263 

813,823 

3,759 

1,507 

21,649 

25,408 

21,813 

23,320 

$ 

6,377 

6,792 

13,169 

414,826 

447,725 

862,551 

$ 

4,921 

1,156 

26 

5,011 

3,853 

4 

9,932 

5,009 

30 

369,252 

398,237 

767,489 

5,334 

2,504 

22,736 

24,223 

28,070 

26,727 

$ 

6,103 

8,868 

14,971 

377,090 

445,196 

822,286 

(1) 	 Represents loans collectively evaluated for impairment in accordance with Accounting Standards Codification (ASC) 450-20, Loss Contingencies (formerly FAS 5), and 

pursuant to amendments by ASU 2010-20 regarding allowance for non-impaired loans. 

(2) 	 Represents loans individually evaluated for impairment in accordance with ASC 310-10, Receivables (formerly FAS 114), and pursuant to amendments by ASU 2010-20 

regarding allowance for impaired loans. 

(3) 	 Represents the allowance and related loan carrying value determined in accordance with ASC 310-30, Receivables – Loans and Debt Securities Acquired with Deteriorated 

Credit Quality (formerly SOP 3-3) and pursuant to amendments by ASU 2010-20 regarding allowance for PCI loans. 

Credit Quality 
We monitor credit quality by evaluating various attributes and 
utilize such information in our evaluation of the appropriateness 
of the allowance for credit losses. The following sections provide 
the credit quality indicators we most closely monitor. The credit 
quality indicators are generally based on information as of our 
financial statement date, with the exception of updated Fair 
Isaac Corporation (FICO) scores and updated loan-to-value 
(LTV)/combined LTV (CLTV), which are obtained at least 
quarterly. Generally, these indicators are updated in the second 
month of each quarter, with updates no older than 
September 30, 2014. See the “Purchased Credit-Impaired Loans” 
section of this Note for credit quality information on our PCI 
portfolio. 

COMMERCIAL CREDIT QUALITY INDICATORS  In addition to 
monitoring commercial loan concentration risk, we manage a 
consistent process for assessing commercial loan credit quality. 
Generally, commercial loans are subject to individual risk 
assessment using our internal borrower and collateral quality 
ratings. Our ratings are aligned to Pass and Criticized categories. 
The Criticized category includes Special Mention, Substandard, 
and Doubtful categories which are defined by bank regulatory 
agencies. 

The following table provides a breakdown of outstanding 

commercial loans by risk category. Of the $8.3 billion in 
criticized commercial real estate (CRE) loans at 
December 31, 2014, $1.7 billion has been placed on nonaccrual 
status and written down to net realizable collateral value. CRE 
loans have a high level of monitoring in place to manage these 
assets and mitigate loss exposure. 

164 

 
Commercial 
and industrial 

Real estate 
mortgage 

Real estate 
construction 

Lease 
financing 

Total 

(in millions) 

December 31, 2014 

By risk category: 

Pass 

Criticized 

$ 

255,611 

103,319 

17,661 

11,723 

16,109 

7,416 

896 

584 

388,314 

25,005 

413,319 

1,507 

Total commercial loans (excluding PCI) 

271,720 

110,735 

18,557 

12,307 

Total commercial PCI loans (carrying value) 

75 

1,261 

171 

— 

Total commercial loans 

$ 

271,795 

111,996 

18,728 

12,307 

414,826 

December 31, 2013 

By risk category: 

Pass 

Criticized 

Total commercial loans (excluding PCI) 

Total commercial PCI loans (carrying value) 

$ 

218,231 

16,912 

98,984 

11,587 

235,143 

110,571 

215 

1,856 

Total commercial loans 

$ 

235,358 

112,427 

14,669 

1,832 

16,501 

433 

16,934 

11,894 

477 

12,371 

— 

12,371 

343,778 

30,808 

374,586 

2,504 

377,090 

The following table provides past due information for 
commercial loans, which we monitor as part of our credit risk 
management practices. 

(in millions) 

December 31, 2014 

By delinquency status: 

Commercial 
and industrial 

Real estate 
mortgage 

Real estate 
construction 

Lease 
financing 

Total 

Current-29 DPD and still accruing 

$ 

270,624 

109,032 

18,345 

12,251 

410,252 

30-89 DPD and still accruing 

90+ DPD and still accruing 

Nonaccrual loans 

527 

31 

538 

197 

16 

1,490 

25 

— 

187 

32 

— 

24 

781 

47 

2,239 

Total commercial loans (excluding PCI) 

271,720 

110,735 

18,557 

12,307 

413,319 

Total commercial PCI loans (carrying value) 

75 

1,261 

171 

— 

1,507 

Total commercial loans 

$ 

271,795 

111,996 

18,728 

12,307 

414,826 

December 31, 2013 

By delinquency status: 

Current-29 DPD and still accruing 

$ 

234,012 

107,744 

15,885 

12,308 

369,949 

30-89 DPD and still accruing 

90+ DPD and still accruing 

Nonaccrual loans 

Total commercial loans (excluding PCI) 

Total commercial PCI loans (carrying value) 

345 

11 

775 

538 

35 

2,254 

235,143 

110,571 

215 

1,856 

Total commercial loans 

$ 

235,358 

112,427 

103 

97 

416 

16,501 

433 

16,934 

33 

— 

30 

12,371 

— 

12,371 

1,019 

143 

3,475 

374,586 

2,504 

377,090 

165 

Note 6:  Loans and Allowance for Credit Losses (continued) 

CONSUMER CREDIT QUALITY INDICATORS  We have various 
classes of consumer loans that present unique risks. Loan 
delinquency, FICO credit scores and LTV for loan types are 
common credit quality indicators that we monitor and utilize in 
our evaluation of the appropriateness of the allowance for credit 
losses for the consumer portfolio segment. 

Many of our loss estimation techniques used for the 
allowance for credit losses rely on delinquency-based models; 
therefore, delinquency is an important indicator of credit quality 
and the establishment of our allowance for credit losses. The 
following table provides the outstanding balances of our 
consumer portfolio by delinquency status. 

(in millions) 

December 31, 2014 

By delinquency status: 

Current-29 DPD 

30-59 DPD 

60-89 DPD 

90-119 DPD 

120-179 DPD 

180+ DPD 

Government insured/guaranteed loans (1) 

Real estate 
1-4 family 
first 
mortgage 

Real estate 
1-4 family 
junior lien 
mortgage 

Credit card 

Automobile 

Other 
revolving 
credit and 
installment 

Total 

$  208,642 

58,182 

30,356 

54,365 

35,356 

386,901 

2,415 

993 

488 

610 

4,258 

26,268 

398 

220 

158 

194 

464 

— 

239 

160 

136 

227 

1 

— 

1,056 

235 

78 

5 

1 

— 

180 

111 

82 

21 

13 

— 

4,288 

1,719 

942 

1,057 

4,737 

26,268 

Total consumer loans (excluding PCI) 

243,674 

59,616 

31,119 

55,740 

35,763 

425,912 

Total consumer PCI loans (carrying value) 

21,712 

101 

— 

— 

— 

21,813 

Total consumer loans 

$  265,386 

59,717 

31,119 

55,740 

35,763 

447,725 

December 31, 2013 

By delinquency status: 

Current-29 DPD 

30-59 DPD 

60-89 DPD 

90-119 DPD 

120-179 DPD 

180+ DPD 

Government insured/guaranteed loans (1) 

Total consumer loans (excluding PCI) 

Total consumer PCI loans (carrying value) 

$  193,371 

64,230 

26,218 

49,699 

31,944 

365,462 

2,784 

1,157 

587 

747 

5,024 

30,737 

234,407 

24,100 

461 

253 

182 

216 

485 

— 

201 

143 

124 

195 

1 

— 

852 

186 

66 

4 

1 

— 

179 

111 

76 

20 

7 

4,477 

1,850 

1,035 

1,182 

5,518 

10,712 

41,449 

65,827 

26,882 

50,808 

43,049 

420,973 

123 

— 

— 

— 

24,223 

Total consumer loans 

$  258,507 

65,950 

26,882 

50,808 

43,049 

445,196 

(1) 	 Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA and student loans whose repayments are predominantly guaranteed by 
agencies on behalf of the U.S. Department of Education under the Federal Family Education Loan Program (FFELP). Loans insured/guaranteed by the FHA/VA and 90+ DPD 
totaled $16.2 billion at December 31, 2014, compared with $20.8 billion at December 31, 2013. On June 30, 2014, we transferred all government guaranteed student loans 
to loans held for sale. Student loans 90+ DPD totaled $900 million at December 31, 2013. 

Of the $6.7 billion of consumer loans not government 

insured/guaranteed that are 90 days or more past due at 
December 31, 2014, $873 million was accruing, compared with 
$7.7 billion past due and $902 million accruing at December 31, 
2013. 

Real estate 1-4 family first mortgage loans 180 days or more 

past due totaled $4.3 billion, or 1.7% of total first mortgages 
(excluding PCI), at December 31, 2014, compared with 
$5.0 billion, or 2.1%, at December 31, 2013. 

The following table provides a breakdown of our consumer 

portfolio by updated FICO. We obtain FICO scores at loan 
origination and the scores are updated at least quarterly. The 
majority of our portfolio is underwritten with a FICO score of 
680 and above. FICO is not available for certain loan types and 
may not be obtained if we deem it unnecessary due to strong 
collateral and other borrower attributes, primarily security-
based loans of $5.9 billion at December 31, 2014, and 
$5.0 billion at December 31, 2013. 

166 

 
(in millions) 

December 31, 2014 

By updated FICO: 

< 600 

600-639 

640-679 

680-719 

720-759 

760-799 

800+ 

No FICO available 

FICO not required 

Government insured/guaranteed loans (1) 

Real estate 
1-4 family 
first 
mortgage 

Real estate 
1-4 family 
junior lien 
mortgage 

Credit card 

Automobile 

Other 
revolving 
credit and 
installment 

$  11,166 

7,866 

13,894 

24,412 

35,490 

82,123 

39,219 

3,236 

— 

26,268 

4,001 

2,794 

5,324 

8,970 

12,171 

17,897 

7,581 

878 

— 

— 

2,639 

2,588 

4,931 

6,285 

6,407 

5,234 

2,758 

277 

— 

— 

8,825 

6,236 

9,352 

9,994 

7,475 

7,315 

6,184 

359 

— 

— 

Total 

27,525 

20,542 

35,867 

54,050 

67,439 

120,242 

61,561 

6,564 

5,854 

894 

1,058 

2,366 

4,389 

5,896 

7,673 

5,819 

1,814 

5,854 

— 

26,268 

Total consumer loans (excluding PCI) 

243,674 

59,616 

31,119 

55,740 

35,763 

425,912 

Total consumer PCI loans (carrying value) 

21,712 

101 

— 

— 

— 

21,813 

Total consumer loans 

$  265,386 

59,717 

31,119 

55,740 

35,763 

447,725 

December 31, 2013 

By updated FICO: 

< 600 

600-639 

640-679 

680-719 

720-759 

760-799 

800+ 

No FICO available 

FICO not required 

Government insured/guaranteed loans (1) 

Total consumer loans (excluding PCI) 

Total consumer PCI loans (carrying value) 

$ 

14,128 

9,029 

14,918 

24,336 

32,991 

72,062 

33,310 

2,896 

— 

30,737 

234,407 

24,100 

5,047 

3,247 

5,985 

10,043 

13,581 

19,238 

7,707 

979 

— 

— 

2,404 

2,175 

4,176 

5,398 

5,530 

4,535 

2,409 

255 

— 

— 

8,400 

5,925 

8,827 

8,992 

6,546 

6,313 

5,397 

408 

— 

— 

956 

1,015 

2,158 

3,917 

5,264 

6,836 

5,130 

2,054 

5,007 

30,935 

21,391 

36,064 

52,686 

63,912 

108,984 

53,953 

6,592 

5,007 

10,712 

41,449 

65,827 

26,882 

50,808 

43,049 

420,973 

123 

— 

— 

— 

24,223 

Total consumer loans 

$  258,507 

65,950 

26,882 

50,808 

43,049 

445,196 

(1)  Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA and student loans whose repayments are predominantly guaranteed by 

agencies on behalf of the U.S. Department of Education under FFELP. 

LTV refers to the ratio comparing the loan’s unpaid 

The following table shows the most updated LTV and CLTV 

principal balance to the property’s collateral value. CLTV refers 
to the combination of first mortgage and junior lien mortgage 
(including unused line amounts for credit line products) ratios. 
LTVs and CLTVs are updated quarterly using a cascade approach 
which first uses values provided by automated valuation models 
(AVMs) for the property. If an AVM is not available, then the 
value is estimated using the original appraised value adjusted by 
the change in Home Price Index (HPI) for the property location. 
If an HPI is not available, the original appraised value is used. 
The HPI value is normally the only method considered for high 
value properties, generally with an original value of $1 million or 
more, as the AVM values have proven less accurate for these 
properties. 

distribution of the real estate 1-4 family first and junior lien 
mortgage loan portfolios. We consider the trends in residential 
real estate markets as we monitor credit risk and establish our 
allowance for credit losses. In the event of a default, any loss 
should be limited to the portion of the loan amount in excess of 
the net realizable value of the underlying real estate collateral 
value. Certain loans do not have an LTV or CLTV primarily due 
to industry data availability and portfolios acquired from or 
serviced by other institutions. 

167 

 
Note 6:  Loans and Allowance for Credit Losses (continued) 

December 31, 2014 

December 31, 2013 

(in millions) 

By LTV/CLTV: 

0-60% 

60.01-80% 

80.01-100% 

100.01-120% (1) 

> 120% (1) 

No LTV/CLTV available 

Government insured/guaranteed loans (2) 

Real 
estate 1-4 
family first 
mortgage 
by LTV 

Real 
estate 1-4 
family 
junior lien 
mortgage 
by CLTV 

Real estate 
1-4 family 
first 
mortgage 
by LTV 

Real estate 
1-4 family 
junior lien 
mortgage 
by CLTV 

Total 

$  95,719 

15,603 

111,322 

86,112 

25,170 

6,133 

2,856 

1,416 

26,268 

17,651 

103,763 

14,004 

7,254 

4,058 

1,046 

39,174 

13,387 

6,914 

2,462 

74,047 

80,187 

30,842 

10,678 

6,306 

1,610 

13,645 

17,154 

16,273 

9,992 

7,369 

1,394 

— 

— 

26,268 

30,737 

Total 

87,692 

97,341 

47,115 

20,670 

13,675 

3,004 

30,737 

Total consumer loans (excluding PCI) 

243,674 

59,616 

303,290 

234,407 

65,827 

300,234 

Total consumer PCI loans (carrying value) 

21,712 

101 

21,813 

24,100 

123 

24,223 

Total consumer loans 

$  265,386 

59,717 

325,103 

258,507 

65,950 

324,457 

(1) 	 Reflects total loan balances with LTV/CLTV amounts in excess of 100%. In the event of default, the loss content would generally be limited to only the amount in excess of 

100% LTV/CLTV. 

(2) 	 Represents loans whose repayments are predominantly insured by the FHA or guaranteed by the VA. 

LOANS IN PROCESS OF FORECLOSURE  Our recorded 
investment in consumer mortgage loans collateralized by 
residential real estate property that are in process of foreclosure 
was $12.7 billion and $17.3 billion at December 31, 2014 and 
December 31, 2013, respectively, which included $6.6 billion and 
$10.0 billion, respectively, of loans that are government insured/ 
guaranteed. We commence the foreclosure process on consumer 
real estate loans when a borrower becomes 120 days delinquent 
in accordance with Consumer Finance Protection Bureau 
Guidelines. Foreclosure procedures and timelines vary 
depending on whether the property address resides in a judicial 
or non-judicial state. Judicial states require the foreclosure to be
processed through the state's courts while non-judicial states are
processed without court intervention. Foreclosure timelines vary
according to state law. 

NONACCRUAL LOANS  The following table provides loans on 
nonaccrual status. PCI loans are excluded from this table 
because they continue to earn interest from accretable yield, 
independent of performance in accordance with their 
contractual terms. 

(in millions)	 

Commercial:	 

Dec 31, 

Dec 31, 

2014 

2013 

Commercial and industrial 

$ 

538 

Real estate mortgage	 

Real estate construction	 

Lease financing	 

1,490 

187 

24 

775 

2,254 

416 

30 

Total commercial (1)	 

2,239 

3,475 

Consumer: 

Real estate 1-4 family first mortgage (2) 

8,583 

9,799 

Real estate 1-4 family junior lien
 

mortgage 

Automobile	 

Other revolving credit and installment 

Total consumer	 

Total nonaccrual loans 

(excluding PCI) 

1,848 

2,188
 

137 

41 

173 

33 

10,609 

12,193 

$  12,848 

15,668
 

(1) 	
(2) 	

Includes LHFS of $1 million at December 31, 2014 and December 31, 2013. 
Includes MHFS of $177 million and $227 million at December 31, 2014, and 
December 31, 2013, respectively. 

168 

mortgage loans 

LOANS 90 DAYS OR MORE PAST DUE AND STILL ACCRUING 
Certain loans 90 days or more past due as to interest or principal 
are still accruing, because they are (1) well-secured and in the 
process of collection or (2) real estate 
or consumer loans exempt under regulatory rules from being 
classified as nonaccrual until later delinquency, usually 120 days 
past due. PCI loans of $3.7 billion at December 31, 2014, and 
$4.5 billion at December 31, 2013, are not included in these past 
due and still accruing loans even though they are 90 days or 
more contractually past due. These PCI loans are considered to 
be accruing because they continue to earn interest from 
accretable yield, independent of performance in accordance with 
their contractual terms. 

The following table shows non-PCI loans 90 days or more 

past due and still accruing by class for loans not government 
insured/guaranteed. 

(in millions) 

Loan 90 days or more past due and still 

accruing: 

Dec 31, 

Dec 31, 

2014 

2013 

Total (excluding PCI): 

$  17,810 

Less:  FHA insured/VA guaranteed (1)(2) 

16,827 

23,219 

21,274 

Less:  Student loans guaranteed under 

the FFELP (3) 

63 

900 

Total, not government insured/
 

guaranteed 

$ 

920 

1,045
 

By segment and class, not government 

insured/guaranteed: 

Commercial: 

Commercial and industrial 

$ 

Real estate mortgage 

Real estate construction 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage (2) 

Real estate 1-4 family junior lien 

mortgage (2) 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer	 

Total, not government 
insured/guaranteed 

31 

16 

— 

47 

260 

83 

364 

73 

93 

873 

11 

35 

97 

143 

354 

86 

321 

55 

86 

902 

$ 

920 

1,045 

(1) 	 Represents loans whose repayments are predominantly insured by the FHA or 

(2) 	

guaranteed by the VA. 
Includes mortgage loans held for sale 90 days or more past due and still 
accruing. 

(3) 	 Represents loans whose repayments are predominantly guaranteed by 

agencies on behalf of the U.S. Department of Education under the FFELP. At 
the end of second quarter 2014, all government guaranteed student loans 
were transferred to loans held for sale. 

169 

  
 
Note 6:  Loans and Allowance for Credit Losses (continued) 

IMPAIRED LOANS  The table below summarizes key 
information for impaired loans. Our impaired loans 
predominantly include loans on nonaccrual status in the 
commercial portfolio segment and loans modified in a TDR, 
whether on accrual or nonaccrual status. These impaired loans 
generally have estimated losses which are included in the 
allowance for credit losses. We have impaired loans with no 
allowance for credit losses when loss content has been previously 
recognized through charge-offs and we do not anticipate 

additional charge-offs or losses, or certain loans are currently 
performing in accordance with their terms and for which no loss 
has been estimated. Impaired loans exclude PCI loans. The table 
below includes trial modifications that totaled $452 million at 
December 31, 2014, and $650 million at December 31, 2013. 

For additional information on our impaired loans and 
allowance for credit losses, see Note 1 (Summary of Significant 
Accounting Policies). 

(in millions) 

December 31, 2014 

Commercial: 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer (2)	 

Total impaired loans (excluding PCI)	 

December 31, 2013 

Commercial: 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer (2)	 

Total impaired loans (excluding PCI)	 

Recorded investment 

Unpaid 
principal 
balance (1) 

Impaired 
loans 

Impaired 
loans with 
related 
allowance for 
credit losses 

Related 
allowance for 
credit losses 

$ 

1,524 

3,190 

491 

33 

926 

2,483 

331 

19 

757 

2,405 

308 

19 

5,238 

3,759 

3,489 

240 

591 

45 

8 

884 

21,324 

3,094 

338 

190 

60 

25,006 

$ 

30,244 

$ 

2,060 

4,269 

946 

71 

7,346 

22,450 

3,130 

431 

245 

44 

26,300 

$ 

33,646 

18,600 

2,534 

338 

127 

50 

21,649 

25,408 

1,311 

3,375 

615 

33 

5,334 

19,500 

2,582 

431 

189 

34 

22,736 

28,070 

12,433 

2,322 

2,009 

338 

55 

42 

14,877 

18,366 

1,061 

3,264 

589 

33 

4,947 

13,896 

2,092 

431 

95 

27 

16,541 

21,488 

653 

98 

8 

5 

3,086 

3,970 

228 

819 

101 

8 

1,156 

3,026 

681 

132 

11 

3 

3,853 

5,009 

(1) 	 Excludes the unpaid principal balance for loans that have been fully charged off or otherwise have zero recorded investment. 
(2) 	 Years ended December 31, 2014 and 2013, include the recorded investment of $2.1 billion and $2.5 billion, respectively, of government insured/guaranteed loans that are 

predominantly insured by the FHA or guaranteed by the VA and generally do not have an allowance. 

170 

 
Commitments to lend additional funds on loans whose 
terms have been modified in a TDR amounted to $341 million 
and $407 million at December 31, 2014 and 2013, respectively. 

The following tables provide the average recorded 

investment in impaired loans and the amount of interest income 
recognized on impaired loans by portfolio segment and class. 

(in millions) 

Commercial: 

2014 

2013 

2012 

Average 
recorded 
investment 

Recognized 
interest 
income 

Average 
recorded 
investment 

Recognized 
interest 
income 

Average 
recorded 
investment 

Recognized 
interest 
income 

Year ended December 31, 

Commercial and industrial 

$ 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial 

Consumer:

 Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer 

1,089 

2,924 

457 

28 

4,498 

19,086 

2,547 

381 

154 

39 

22,207 

Total impaired loans (excluding PCI) 

$ 

26,705 

(in millions) 

1,508 

3,842 

966 

38 

6,354 

19,419 

2,498 

480 

232 

30 

22,659 

29,013 

77 

150 

39 

— 

266 

934 

142 

46 

18 

4 

1,144 

1,410 

2014 

Average recorded investment in impaired loans 

$ 

26,705 

Interest income: 

Cash basis of accounting 

Other (1) 

Total interest income 

$ 

$ 

435 

975 

1,410 

94 

141 

35 

1

271 

973 

143 

57 

29 

3

1,205 

1,476 

2013 

29,013 

426 

1,050 

1,476 

2,317 

4,821 

1,818 

57 

9,013 

15,750 

2,193 

572 

299 

25 

18,839 

27,852 

112 

119 

61 

1 

293 

803 

80 

63 

42 

2 

990 

1,283 

Year ended December 31, 

2012 

27,852 

316 

967 

1,283 

(1) 

Includes interest recognized on accruing TDRs, interest recognized related to certain impaired loans which have an allowance calculated using discounting, and amortization 
of purchase accounting adjustments related to certain impaired loans. See footnote 1 to the table of changes in the allowance for credit losses. 

171 

 
Note 6:  Loans and Allowance for Credit Losses (continued) 

TROUBLED DEBT RESTRUCTURINGS (TDRs)  When, for 
economic or legal reasons related to a borrower’s financial 
difficulties, we grant a concession for other than an insignificant 
period of time to a borrower that we would not otherwise 
consider, the related loan is classified as a TDR. We do not 
consider any loans modified through a loan resolution such as 
foreclosure or short sale to be a TDR. 

We may require some consumer borrowers experiencing 
financial difficulty to make trial payments generally for a period 
of three to four months, according to the terms of a planned 
permanent modification, to determine if they can perform 
according to those terms. These arrangements represent trial 
modifications, which we classify and account for as TDRs. While 
loans are in trial payment programs, their original terms are not 
considered modified and they continue to advance through 
delinquency status and accrue interest according to their original 
terms. The planned modifications for these arrangements 
predominantly involve interest rate reductions or other interest 
rate concessions; however, the exact concession type and 
resulting financial effect are usually not finalized and do not take 
effect until the loan is permanently modified. The trial period 
terms are developed in accordance with our proprietary 
programs or the U.S. Treasury’s Making Homes Affordable 
programs for real estate 1-4 family first lien (i.e. Home 
Affordable Modification Program – HAMP) and junior lien (i.e. 
Second Lien Modification Program – 2MP) mortgage loans. 

At December 31, 2014, the loans in trial modification period 

were $149 million under HAMP, $34 million under 2MP and 
$269 million under proprietary programs, compared with 
$253 million, $45 million and $352 million at 
December 31, 2013, respectively. Trial modifications with a 
recorded investment of $167 million at December 31, 2014, and 
$286 million at December 31, 2013, were accruing loans and 
$285 million and $364 million, respectively, were nonaccruing 
loans. Our experience is that substantially all of the mortgages 
that enter a trial payment period program are successful in 
completing the program requirements and are then permanently 
modified at the end of the trial period. Our allowance process 
considers the impact of those modifications that are probable to 
occur. 

The following table summarizes our TDR modifications for 

the periods presented by primary modification type and includes 
the financial effects of these modifications. For those loans that 
modify more than once, the table reflects each modification that 
occurred during the period. 

172 

 
(in millions) 

Year ended December 31, 2014 

Commercial: 

Commercial and industrial 

Real estate mortgage 
Real estate construction 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage 
Real estate 1-4 family junior lien mortgage 
Credit card	 
Automobile	 
Other revolving credit and installment 
Trial modifications (6)	 

Total consumer	 

Total	 

Year ended December 31, 2013 

Commercial: 

Commercial and industrial 

Real estate mortgage 
Real estate construction 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage 
Real estate 1-4 family junior lien mortgage 
Credit card	 
Automobile	 
Other revolving credit and installment 
Trial modifications (6)	 

Total consumer	 

Total	 

Year ended December 31, 2012 

Commercial: 

Commercial and industrial 
Real estate mortgage 
Real estate construction 
Lease financing 

Total commercial	 

Consumer: 

Real estate 1-4 family first mortgage 
Real estate 1-4 family junior lien mortgage 
Credit card	 
Automobile	 
Other revolving credit and installment 
Trial modifications (6)	 

Total consumer	 

Total	 

Primary modification type (1) 

Financial effects of modifications 

Principal (2) 

Interest rate 
reduction 

Other 
concessions (3) 

Total  Charge- offs (4) 

Weighted 
average 
interest rate 
reduction 

Recorded 
investment 
related to 
interest rate 
reduction (5) 

$ 

$ 

$ 

4 

7 
— 

11 

571 
50 

— 
2 

— 
— 

623 

634 

19 

33 
— 

52 

1,143 
103 
— 
3 
— 
— 

1,249 

$ 

1,301 

$ 

11 
47 
12 
— 

70 

1,371 
79 
— 
5 
— 
— 

1,455 

$ 

1,525 

51 

182 
10 

243 

401 
114 

155 
5 

12 
— 

687 

930 

177 

307 
12 

496 

1,170 
181 
182 
12 
10 
— 

1,555 

2,051 

35 
219 
19 
— 

273 

1,302 
244 
241 
54 
1 
— 

1,842 

2,115 

914 

929 
270 

2,113 

2,690 
246 

— 
85 

16 
(74) 

2,963 

5,076 

1,081 

1,391 
381 

2,853 

3,681 
472 
— 
97 
12 
50 

4,312 

7,165 

1,389 
1,907 
531 
4 

3,831 

5,822 
756 
— 
265 
22 
666 

7,531 

11,362 

969 

1,118 
280 

2,367 

3,662 
410 

155 
92 

28 
(74) 

4,273 

6,640 

1,277 

1,731 
393 

3,401 

5,994 
756 
182 
112 
22 
50 

7,116 

10,517 

1,435 
2,173 
562 
4 

4,174 

8,495 
1,079 
241 
324 
23 
666 

10,828 

15,002 

36 

— 
— 

36 

92 
64 

— 
36 

— 
— 

192 

228 

17 

8 
4 

29 

233 
42 
— 
34 
— 
— 

309 

338 

40 
12 
10 
— 

62 

547 
512 
— 
50 
5 
— 

1,114 

1,176 

1.53  %  $ 
1.21 
2.12 

1.32 

2.50 
3.27 

11.40 
8.56 

5.26 
— 

3.84 

51 

182 
10 

243 

833 
157 

155 
5 

12 
— 

1,162 

3.41  %  $ 

1,405 

4.71  %  $ 

1.66 
1.07 

2.72 

2.64 
3.33 
10.38 
7.66 
4.87 
— 

3.31 

177 

308 
12 

497 

2,019 
276 
182 
12 
10 
— 

2,499 

3.21  %  $ 

2,996 

1.60  %  $ 
1.57 
1.69 
— 

1.58 

3.00 
3.70 
10.85 
6.90 
4.29 
— 

3.78 

38 
226 
19 
— 

283 

2,379 
313 
241 
56 
2 
— 

2,991 

3.59  %  $ 

3,274 

(1) 	 Amounts represent the recorded investment in loans after recognizing the effects of the TDR, if any. TDRs may have multiple types of concessions, but are presented only 
once in the first modification type based on the order presented in the table above. The reported amounts include loans remodified of $2.1 billion, $3.1 billion and 
$3.9 billion, for the years ended December 31, 2014, 2013, and 2012, respectively. 

(2) 	 Principal modifications include principal forgiveness at the time of the modification, contingent principal forgiveness granted over the life of the loan based on borrower 

performance, and principal that has been legally separated and deferred to the end of the loan, with a zero percent contractual interest rate. 

(3) 	 Other concessions include loan renewals, term extensions and other interest and noninterest adjustments, but exclude modifications that also forgive principal and/or 

reduce the contractual interest rate. 

(4) 	 Charge-offs include write-downs of the investment in the loan in the period it is contractually modified. The amount of charge-off will differ from the modification terms if 
the loan has been charged down prior to the modification based on our policies. In addition, there may be cases where we have a charge-off/down with no legal principal 
modification. Modifications resulted in legally forgiving principal (actual, contingent or deferred) of $149 million, $393 million and $495 million for the years ended 
December 31, 2014, 2013, and 2012, respectively. 

(5) 	 Reflects the effect of reduced interest rates on loans with principal or interest rate reduction primary modification type. 
(6) 	 Trial modifications are granted a delay in payments due under the original terms during the trial payment period. However, these loans continue to advance through 

delinquency status and accrue interest according to their original terms. Any subsequent permanent modification generally includes interest rate related concessions; 
however, the exact concession type and resulting financial effect are usually not known until the loan is permanently modified. Trial modifications for the period are 
presented net of previously reported trial modifications that became permanent in the current period. 

173 

Note 6:  Loans and Allowance for Credit Losses (continued) 

The table below summarizes permanent modification TDRs 

that have defaulted in the current period within 12 months of 
their permanent modification date. We are reporting these 
defaulted TDRs based on a payment default definition of 90 days 

past due for the commercial portfolio segment and 60 days past 
due for the consumer portfolio segment. 

Recorded investment of defaults 

Year ended December 31, 

2014 

2013 

2012 

$ 

$ 

62 

117 

4 

— 

183 

334 

29 

51 

14 

2 

430 

613 

235 

303 

70 

— 

608 

370 

34 

59 

18 

1 

482 

1,090 

379 

579 

261 

1 

1,220 

567 

55 

94 

55 

1 

772 

1,992 

(in millions) 

Commercial: 

Commercial and industrial 

Real estate mortgage 

Real estate construction 

Lease financing 

Total commercial 

Consumer: 

Real estate 1-4 family first mortgage 

Real estate 1-4 family junior lien mortgage 

Credit card 

Automobile 

Other revolving credit and installment 

Total consumer 

Total 

Purchased Credit-Impaired Loans 
Substantially all of our PCI loans were acquired from Wachovia 
on December 31, 2008, at which time we acquired commercial 
and consumer loans with a carrying value of $18.7 billion and 
$40.1 billion, respectively. The unpaid principal balance on 
December 31, 2008 was $98.2 billion for the total of commercial 
and consumer PCI loans. The following table presents PCI loans 
net of any remaining purchase accounting adjustments. Real 
estate 1-4 family first mortgage PCI loans are predominantly 
Pick-a-Pay loans. 

(in millions) 

Commercial: 

Dec 31,  Dec 31, 

2014 

2013 

Commercial and industrial 

$ 

75 

215 

Real estate mortgage 

Real estate construction 

Total commercial 

Consumer: 

1,261 

1,856 

171 

433 

1,507 

2,504 

Real estate 1-4 family first mortgage 

21,712 

24,100 

Real estate 1-4 family junior lien 

mortgage 

Total consumer 

101 

123 

21,813 

24,223 

Total PCI loans (carrying value) 

$23,320 

26,727 

Total PCI loans (unpaid principal balance) 

$32,924 

38,229 

174 

ACCRETABLE YIELD  The excess of cash flows expected to be
collected over the carrying value of PCI loans is referred to as 
the accretable yield and is recognized in interest income using an 
effective yield method over the remaining life of the loan, or 
pools of loans. The accretable yield is affected by: 
• 	

changes in interest rate indices for variable rate PCI loans – 
expected future cash flows are based on the variable rates in 
effect at the time of the regular evaluations of cash flows 
expected to be collected; 
changes in prepayment assumptions – prepayments affect 
the estimated life of PCI loans which may change the 
amount of interest income, and possibly principal, expected 
to be collected; and 

• 	

• 

changes in the expected principal and interest payments 
over the estimated life – updates to expected cash flows are 
driven by the credit outlook and actions taken with 
borrowers. Changes in expected future cash flows from loan 
modifications are included in the regular evaluations of cash 
flows expected to be collected. 

The change in the accretable yield related to PCI loans since 

the merger with Wachovia is presented in the following table. 

(in millions)	 

Total, beginning of period 

Addition of accretable yield due to acquisitions 

Accretion into interest income (1) 

Accretion into noninterest income due to sales (2) 

Reclassification from nonaccretable difference for loans with improving credit-related 

cash flows 

Changes in expected cash flows that do not affect nonaccretable difference (3) 

Total, end of period	 

2014 

2013 

2012 

2009-2011 

$  17,392 

18,548 

15,961 

10,447 

— 

1 

3 

128 

(1,599) 

(1,833) 

(2,152) 

(7,199) 

(37) 

(151) 

(5) 

(237) 

2,243 

(209) 

971 

(144) 

1,141 

3,600 

4,213 

8,609 

$  17,790 

17,392 

18,548 

15,961 

Includes accretable yield released as a result of settlements with borrowers, which is included in interest income. 
Includes accretable yield released as a result of sales to third parties, which is included in noninterest income. 

(1) 	
(2) 	
(3) 	 Represents changes in cash flows expected to be collected due to the impact of modifications, changes in prepayment assumptions, changes in interest rates on variable 

rate PCI loans and sales to third parties. 

175 

 
 
 
Note 6:  Loans and Allowance for Credit Losses (continued) 

PCI ALLOWANCE  Based on our regular evaluation of estimates 
of cash flows expected to be collected, we may establish an 
allowance for a PCI loan or pool of loans, with a charge to 
income though the provision for losses. The following table 

summarizes the changes in allowance for PCI loan losses since 
the merger with Wachovia. 

(in millions) 

Balance, December 31, 2008 

Provision for loan losses 

Charge-offs 

Balance, December 31, 2011 

Provision for loan losses 

Charge-offs 

Balance, December 31, 2012 

Reversal of provision for loan losses 

Charge-offs 

Balance, December 31, 2013 

Reversal of provision for loan losses 

Charge-offs 

Balance, December 31, 2014 

COMMERCIAL PCI CREDIT QUALITY INDICATORS  The 
following table provides a breakdown of commercial PCI loans 
by risk category. 

(in millions) 

December 31, 2014 

By risk category: 

Pass 

Criticized 

Total commercial PCI loans 

December 31, 2013 

By risk category: 

Pass 

Criticized 

Total commercial PCI loans 

Commercial 

Pick-a-Pay 

Other 
consumer 

$ 

— 

1,668 

(1,503) 

165 

25 

(102) 

88 

(52) 

(10) 

26 

(12) 

(3) 

11 

$ 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

116 

(50) 

66 

7 

(44) 

29 

(16) 

(9) 

4 

(3) 

(1) 

— 

Total 

— 

1,784 

(1,553) 

231 

32 

(146) 

117 

(68) 

(19) 

30 

(15) 

(4) 

11 

Commercial 
and 
industrial 

Real estate 
mortgage 

Real estate 
construction 

Total 

$ 

$ 

$ 

$ 

21 

54 

75 

118 

97 

215 

783 

478 

1,261 

324 

1,532 

1,856 

118 

53 

171 

160 

273 

433 

922 

585 

1,507 

602 

1,902 

2,504 

176 

  
The following table provides past due information for 

commercial PCI loans. 

(in millions) 

December 31, 2014 

By delinquency status: 

Current-29 DPD and still accruing 

30-89 DPD and still accruing 

90+ DPD and still accruing 

Total commercial PCI loans 

December 31, 2013 

By delinquency status: 

Current-29 DPD and still accruing 

30-89 DPD and still accruing 

90+ DPD and still accruing 

Total commercial PCI loans 

Commercial 
and 
industrial 

Real estate 
mortgage 

Real estate 
construction 

Total 

$ 

$ 

75 

— 

— 

75 

1,135 

161 

1,371 

48 

78 

5 

5 

53 

83 

1,261 

171 

1,507 

$ 

210 

1,684 

5 

— 

41 

131 

$ 

215 

1,856 

355 

2 

76 

433 

2,249 

48 

207 

2,504 

CONSUMER PCI CREDIT QUALITY INDICATORS  Our 
consumer PCI loans were aggregated into several pools of loans 
at acquisition. Below, we have provided credit quality indicators 
based on the unpaid principal balance (adjusted for write-

downs) of the individual loans included in the pool, but we have 
not allocated the remaining purchase accounting adjustments, 
which were established at a pool level. The following table 
provides the delinquency status of consumer PCI loans. 

(in millions) 

By delinquency status: 

December 31, 2014 

December 31, 2013 

Real 
estate 1-4 
family first 

Real 
estate 1-4 
family 
junior lien 
mortgage  mortgage 

Real estate 
1-4 family 
first 
mortgage 

Real estate 
1-4 family 
junior lien 
mortgage 

Total 

Total 

Current-29 DPD and still accruing 

$  19,236 

168 

19,404 

20,712 

171 

20,883 

30-59 DPD and still accruing 

60-89 DPD and still accruing 

90-119 DPD and still accruing 

120-179 DPD and still accruing 

180+ DPD and still accruing 

1,987 

1,051 

402 

440 

3,654 

Total consumer PCI loans (adjusted unpaid principal 

balance) 

$  26,770 

Total consumer PCI loans (carrying value) 

$  21,712 

7 

3 

2 

3 

1,994 

1,054 

404 

443 

2,185 

1,164 

457 

517 

83 

3,737 

4,291 

266 

101 

27,036 

29,326 

21,813 

24,100 

8 

4 

2 

4 

95 

284 

123 

2,193 

1,168 

459 

521 

4,386 

29,610 

24,223 

177 

 
 
Note 6:  Loans and Allowance for Credit Losses (continued) 

The following table provides FICO scores for consumer PCI loans. 

December 31, 2014 

December 31, 2013 

(in millions) 

By FICO: 

< 600 

600-639 

640-679 

680-719 

720-759 

760-799 

800+ 

No FICO available 

Real 
estate 1-4 
family first 
mortgage 

Real 
estate 1-4 
family 
junior lien 
mortgage 

$ 

7,708 

5,416 

6,718 

4,008 

1,728 

875 

220 

97 

75 

53 

69 

39 

13 

6 

1 

10 

Total 

7,783 

5,469 

6,787 

4,047 

1,741 

881 

221 

107 

9,933 

6,029 

6,789 

3,732 

1,662 

865 

198 

118 

Total consumer PCI loans (adjusted unpaid principal 

balance) 

Total consumer PCI loans (carrying value) 

$  26,770 

$  21,712 

266 

101 

27,036 

29,326 

21,813 

24,100 

The following table shows the distribution of consumer PCI 

loans by LTV for real estate 1-4 family first mortgages and by 
CLTV for real estate 1-4 family junior lien mortgages. 

Real estate 
1-4 family 
first 
mortgage 

Real estate 
1-4 family 
junior lien 
mortgage 

Total 

101 

10,034 

60 

70 

35 

11 

5 

1 

1 

284 

123 

6,089 

6,859 

3,767 

1,673 

870 

199 

119 

29,610 

24,223 

December 31, 2014 

December 31, 2013 

(in millions) 

By LTV/CLTV: 

0-60% 

60.01-80% 

80.01-100% 

100.01-120% (1) 

> 120% (1) 

No LTV/CLTV available 

Total consumer PCI loans (adjusted unpaid principal 

balance) 

Total consumer PCI loans (carrying value) 

Real
estate 1-4 
family first 

Real 
estate 1-4 
family 
junior lien 
mortgage  mortgage 
by CLTV 

by LTV 

$ 

4,309 

11,264 

7,751 

2,437 

1,000 

9 

$ 

$ 

26,770 

21,712 

34 

71 

92 

44 

24 

1

266 

101 

Real estate 
1-4 family 
first 
mortgage 
by LTV 

Real estate 
1-4 family 
junior lien 
mortgage 
by CLTV 

Total 

4,343 

11,335 

7,843 

2,481 

1,024 

10 

2,501 

8,541 

10,366 

4,677 

3,232 

9

27,036 

29,326 

21,813 

24,100 

Total 

2,533 

8,583 

10,454 

4,744 

3,286 

10 

29,610 

24,223 

32 

42 

88 

67 

54 

1 

284 

123 

(1)  Reflects total loan balances with LTV/CLTV amounts in excess of 100%. In the event of default, the loss content would generally be limited to only the amount in excess of 

100% LTV/CLTV. 

178 

 
Note 7:  Premises, Equipment, Lease Commitments and Other Assets 

(in millions) 

Land 

Buildings 

Furniture and equipment 

Leasehold improvements 

Premises and equipment leased under 

capital leases 

Dec 31, 

Dec 31, 

2014 

$ 

1,748 

8,155 

7,215 

2,009 

2013 

1,759 

7,931 

7,517 

1,939 

Operating lease rental expense (predominantly for 

premises), net of rental income, was $1.3 billion, $1.3 billion and 
$1.1 billion in 2014, 2013 and 2012, respectively. 
The components of other assets were: 

(in millions) 

Dec 31, 

Dec 31, 

2014 

2013 

79 

82 

Nonmarketable equity investments: 

Total premises and equipment 

19,206 

19,228 

Cost method: 

Less: Accumulated depreciation and 

amortization 

10,463 

10,072 

Net book value, premises and 

equipment 

$ 

8,743 

9,156 

Depreciation and amortization expense for premises and 
equipment was $1.2 billion, $1.2 billion and $1.3 billion in 2014, 
2013 and 2012, respectively. 

Dispositions of premises and equipment, included in 
noninterest expense, resulted in a net gain of $28 million in 
2014, a net loss of $15 million in 2013 and a net gain of 
$7 million in 2012. 

We have obligations under a number of noncancelable 

operating leases for premises and equipment. The leases 
predominantly expire over the next 15 years, with the longest 
expiring in 2105, and many provide for periodic adjustment of 
rentals based on changes in various economic indicators. Some 
leases also include a renewal option. The following table 
provides the future minimum payments under capital leases and 
noncancelable operating leases, net of sublease rentals, with 
terms greater than one year as of December 31, 2014. 

(in millions) 

Year ended December 31, 

Operating 
leases 

Capital 
leases 

2015 

2016 

2017 

2018 

2019 

Thereafter 

$ 

1,148 

1,033 

904 

777 

672 

2,521 

Total minimum lease payments 

$ 

7,055 

Executory costs 

Amounts representing interest 

Present value of net minimum lease 

payments 

$ 

$ 

2 

2 

3 

3 

3 

9 

22 

(8) 

(5) 

9 

(4) 	

Private equity and other 

$ 

2,300 

Federal bank stock 

Total cost method 

Equity method: 

LIHTC investments (1) 

Private equity and other 

4,733 

7,033 

7,278 

5,132 

2,308 

4,670 

6,978 

6,209 

5,782 

Total equity method 

12,410 

11,991 

Fair value (2) 

2,512 

1,386 

Total nonmarketable equity 

investments 

Corporate/bank-owned life insurance 

Accounts receivable (3) 

Interest receivable 

Core deposit intangibles 

Customer relationship and other amortized 

intangibles 

Foreclosed assets: 

Residential real estate: 

Government insured/guaranteed (3) 

Non-government insured/guaranteed 

Non-residential real estate 

Operating lease assets 

Due from customers on acceptances 

Other (4) 

21,955 

18,982 

27,151 

4,871 

3,561 

20,355 

18,738 

21,422 

5,019 

4,674 

857 

1,084 

982 

671 

956 

2,714 

201 

16,156 

2,093 

814 

1,030 

2,047 

279 

8,787 

Total other assets 

$ 

99,057 

86,342 

(1) 	 Represents low income housing tax credit investments. 
(2) 	 Represents nonmarketable equity investments for which we have elected the 
fair value option. See Note 17 (Fair Values of Assets and Liabilities) for 
additional information. 

(3) 	 Upon adoption of ASU 2014-14, Classification of Certain Government-

Guaranteed mortgage Loans Upon Foreclosure, certain government guaranteed 
residential real estate mortgage loans upon foreclosure are included in 
Accounts Receivable. Previously, these assets were included in government 
insured/guaranteed residential real estate foreclosed assets. This guidance was 
adopted during fourth quarter 2014, effective as of January 1, 2014. For more 
information on the classification of certain government-guaranteed mortgage 
loans upon foreclosure, see Note 1 (Summary of Significant Accounting 
Policies). 
Includes derivatives designated as hedging instruments, free-standing 
derivatives (economic hedges), and derivative loan commitments, which are 
carried at fair value. See Note 16 (Derivatives) for additional information. 

Income (expense) related to nonmarketable equity 

investments was: 

(in millions) 

Net realized gains from 

Year ended December 31, 

2014 

2013 

2012 

nonmarketable equity investments  $  1,479 

1,158 

1,086 

All other 

Total 

(741) 

(287) 

(185) 

$ 

738 

871 

901 

179 

 
 
 
Note 8:  Securitizations and Variable Interest Entities 

SPEs are generally considered variable interest entities 

(VIEs). A VIE is an entity that has either a total equity 
investment that is insufficient to finance its activities without 
additional subordinated financial support or whose equity 
investors lack the ability to control the entity’s activities or lack 
the ability to receive expected benefits or absorb obligations in a 
manner that’s consistent with their investment in the entity. A 
VIE is consolidated by its primary beneficiary, the party that has 
both the power to direct the activities that most significantly 
impact the VIE and a variable interest that could potentially be 
significant to the VIE. A variable interest is a contractual, 
ownership or other interest that changes with changes in the fair 
value of the VIE’s net assets. To determine whether or not a 
variable interest we hold could potentially be significant to the 
VIE, we consider both qualitative and quantitative factors 
regarding the nature, size and form of our involvement with the 
VIE. We assess whether or not we are the primary beneficiary of 
a VIE on an on-going basis. 

We have segregated our involvement with VIEs between 

those VIEs which we consolidate, those which we do not 
consolidate and those for which we account for the transfers of 
financial assets as secured borrowings. Secured borrowings are 
transactions involving transfers of our financial assets to third 
parties that are accounted for as financings with the assets 
pledged as collateral. Accordingly, the transferred assets remain 
recognized on our balance sheet. Subsequent tables within this 
Note further segregate these transactions by structure type. 

Involvement with SPEs 
In the normal course of business, we enter into various types of 
on- and off-balance sheet transactions with special purpose 
entities (SPEs), which are corporations, trusts or partnerships 
that are established for a limited purpose. Generally, SPEs are 
formed in connection with securitization transactions. In a 
securitization transaction, assets from our balance sheet are 
transferred to an SPE, which then issues to investors various 
forms of interests in those assets and may also enter into 
derivative transactions. In a securitization transaction, we 
typically receive cash and/or other interests in an SPE as 
proceeds for the assets we transfer. Also, in certain transactions, 
we may retain the right to service the transferred receivables and 
to repurchase those receivables from the SPE if the outstanding 
balance of the receivables falls to a level where the cost exceeds 
the benefits of servicing such receivables. In addition, we may 
purchase the right to service loans in an SPE that were 
transferred to the SPE by a third party. 

In connection with our securitization activities, we have 
various forms of ongoing involvement with SPEs, which may 
include: 
• 	

underwriting securities issued by SPEs and subsequently 
making markets in those securities; 
providing liquidity facilities to support short-term 
obligations of SPEs issued to third party investors; 
providing credit enhancement on securities issued by SPEs 
or market value guarantees of assets held by SPEs through 
the use of letters of credit, financial guarantees, credit 
default swaps and total return swaps; 
entering into other derivative contracts with SPEs; 
holding senior or subordinated interests in SPEs; 
acting as servicer or investment manager for SPEs; and 
providing administrative or trustee services to SPEs. 

• 	

• 	

• 	
• 	
• 	
• 	

180 

The classifications of assets and liabilities in our balance 

sheet associated with our transactions with VIEs follow: 

(in millions)	 

December 31, 2014 

Cash 

Trading assets 

Investment securities (1) 

Mortgages held for sale 

Loans 

Mortgage servicing rights 

Other assets 

Total assets	 

Short-term borrowings 

Accrued expenses and other liabilities 

Long-term debt 

Total liabilities	 

Noncontrolling interests	 

Net assets	 

December 31, 2013 

Cash 

Trading assets 

Investment securities (1) 

Mortgages held for sale 

Loans 

Mortgage servicing rights (3) 

Other assets 

Total assets	 

Short-term borrowings 

Accrued expenses and other liabilities (3) 

Long-term debt (3) 

Total liabilities	 

Noncontrolling interests	 

Net assets	 

VIEs that 
we do not 
consolidate 

VIEs that 
we 
consolidate 

Transfers 
that we 
account for 
as secured 
borrowings 

4 

204 

Total 

121 

2,369 

4,592 

23,738 

— 

5,280 

— 

52 

— 

22,984 

12,562 

7,824 

117 

— 

875 

— 

4,509 

— 

316 

5,817 

10,132 

69,598 

(2) 

(2) 

— 

49 

1,628 

1,677 

103 

4,037 

165 

162 

1,352 

38 

6,058 

— 

347 

8,122 

29 
99  (2) 
2,356  (2) 

2,484 

5 

3,141 

1 

4,990 

8,132 

— 

3,141 

898 

9,203 

13,242 

103 

2,000 

56,253 

7 

193 

172 

1,561 

8,976 

29,123 

— 

6,021 

— 

110 

15,307 

7,871 

3 

5,673 

13,547 

— 

38 

19,731 

15,281 

6,608 

72,514 

7,900 

1,497 

10,138 

19,535 

5 

$

— 

2,165 

18,271 

— 

13,195 

12,562 

7,456 

53,649 

— 

848 

2,585 

3,433 

— 

$  50,216 

$

— 

1,206 

18,795 

— 

7,652 

15,281 

6,151 

49,085 

— 

1,395 

2,109 

3,504 

— 

$ 

45,581 

5,633 

1,760 

52,974 

(1) 	 Excludes certain debt securities related to loans serviced for the Federal National Mortgage Association (FNMA), Federal Home Loan Mortgage Corporation (FHLMC) and 

(2) 	

GNMA. 
Includes the following VIE liabilities at December 31, 2014 and 2013, respectively, with recourse to the general credit of Wells Fargo: Accrued expenses and other liabilities, 
$0 million and $9 million; and Long-term debt, $0 million and $29 million. 

(3) 	 Amounts have been revised for "VIEs that we do not consolidate" to include assets and liabilities related to certain commercial mortgage securitizations and to conform to 

the current year presentation of long-term debt. 

Transactions with Unconsolidated VIEs 
Our transactions with VIEs include securitizations of residential 
mortgage loans, CRE loans, student loans, auto loans and leases 
and dealer floorplan loans; investment and financing activities 
involving collateralized debt obligations (CDOs) backed by asset-
backed and CRE securities, collateralized loan obligations 
(CLOs) backed by corporate loans, and other types of structured 
financing. We have various forms of involvement with VIEs, 
including servicing, holding senior or subordinated interests, 
entering into liquidity arrangements, credit default swaps and 
other derivative contracts. Involvements with these 
unconsolidated VIEs are recorded on our balance sheet primarily 
in trading assets, investment securities, loans, MSRs, other 
assets and other liabilities, as appropriate. 

The following tables provide a summary of unconsolidated 

VIEs with which we have significant continuing involvement, but 
we are not the primary beneficiary. We do not consider our 
continuing involvement in an unconsolidated VIE to be 

significant when it relates to third-party sponsored VIEs for 
which we were not the transferor (unless we are servicer and 
have other significant forms of involvement) or if we were the 
sponsor only or sponsor and servicer but do not have any other 
forms of significant involvement. 

Significant continuing involvement includes transactions 

where we were the sponsor or transferor and have other 
significant forms of involvement. Sponsorship includes 
transactions with unconsolidated VIEs where we solely or 
materially participated in the initial design or structuring of the 
entity or marketing of the transaction to investors. When we 
transfer assets to a VIE and account for the transfer as a sale, we 
are considered the transferor. We consider investments in 
securities (other than those held temporarily in trading), loans, 
guarantees, liquidity agreements, written options and servicing 
of collateral to be other forms of involvement that may be 
significant. We have excluded certain transactions with 
unconsolidated VIEs from the balances presented in the 

181 

Note 8:  Securitizations and Variable Interest Entities (continued) 

following table where we have determined that our continuing 
involvement is not significant due to the temporary nature and 
size of our variable interests, because we were not the transferor 
or because we were not involved in the design of the 
unconsolidated VIEs. We also exclude from the table secured 

borrowing transactions with unconsolidated VIEs (for 
information on these transactions, see the Transactions with 
Consolidated VIEs and Secured Borrowings section in this Note). 

Total 
VIE 
assets 

Debt and 
equity 
interests (1) 

Servicing 

Other 
commitments 
and 

assets  Derivatives 

guarantees  Net assets 

Carrying value - asset (liability) 

$  1,268,200 

32,213 

196,510 

2,846 

1,644 

8,756 

11,684 

209 

650 

5,039 

5,347 

18,954 

22,859 

1,251 

2,764 

12,912 

11 

5,221 

13,044 

7,809 

518 

49 

747 

— 

— 

— 

— 

— 

— 

19 

$  1,566,049 

40,645 

12,562 

— 

— 

251 

163 

— 

(71) 

— 

— 

— 

(18) 

325 

(581) 

13,949 

(8) 

(32) 

1,845 

9,625 

(105) 

69 

— 

— 

5,221 

12,973 

(2,585) 

5,224 

— 

— 

(5) 

518 

49 

743 

(3,316) 

50,216 

Maximum exposure to loss 

Other 
commitments 
and 

Debt and 
equity 
interests (1) 

Servicing 

assets  Derivatives 

guarantees  Net assets 

$ 

2,846 

1,644 

8,756 

11,684 

209 

650 

11 

5,221 

13,044 

7,809 

518 

49 

747 

— 

— 

— 

— 

— 

— 

19 

$ 

40,645 

12,562 

— 

— 

251 

163 

— 

89 

— 

— 

— 

150 

653 

2,507 

17,037 

345 

2,198 

5,715 

15,372 

105 

— 

656 

725 

38 

— 

156 

279 

5,221 

13,789 

8,534 

556 

49 

1,072 

10,247 

64,107 

(in millions) 

December 31, 2014 

Residential mortgage loan securitizations: 

Conforming (2) 

Other/nonconforming 

Commercial mortgage securitizations 

Collateralized debt obligations: 

Debt securities 

Loans (4) 

Asset-based finance structures 

Tax credit structures 

Collateralized loan obligations 

Investment funds 

Other (5) 

Total 

Residential mortgage loan securitizations: 

Conforming 

Other/nonconforming 

Commercial mortgage securitizations 

Collateralized debt obligations: 

Debt securities 

Loans (4) 

Asset-based finance structures 

Tax credit structures 

Collateralized loan obligations 

Investment funds 

Other (5) 

Total 

(continued on following page) 

182 

(continued from previous page) 

(in millions) 

December 31, 2013 

Residential mortgage loan securitizations: 

Conforming (2) 

Other/nonconforming 

Commercial mortgage securitizations (3) 

Collateralized debt obligations: 

Debt securities 

Loans (4) 

Asset-based finance structures 

Tax credit structures 

Collateralized loan obligations 

Investment funds 

Other (5) 

Total 

Residential mortgage loan securitizations: 

Conforming 

Other/nonconforming 

Commercial mortgage securitizations (3) 

Collateralized debt obligations: 

Debt securities 

Loans (4) 

Asset-based finance structures 

Tax credit structures 

Collateralized loan obligations 

Investment funds 

Other (5) 

Total 

Total 
VIE 
assets 

Debt and 
equity 
interests (1) 

Servicing 
assets 

Derivatives 

Carrying value - asset (liability) 

Other 
commitments 
and 
guarantees 

Net assets 

$ 1,314,285 

38,330 

202,700 

6,730 

6,021 

11,415 

23,112 

4,382 

3,464 

10,343 

2,721 

1,739 

7,627 

37 

5,888 

6,857 

6,455 

1,061 

54 

860 

14,253 

258 

747 

— 

— 

— 

— 

— 

— 

23 

— 

— 

209 

214 

— 

(84) 

— 

— 

— 

5 

(745) 

16,229 

(26) 

(40) 

(130) 

— 

— 

(2,213) 

— 

— 

(189) 

1,971 

8,543 

121 

5,888 

6,773 

4,242 

1,061 

54 

699 

$ 1,620,782 

33,299 

15,281 

344 

(3,343) 

45,581 

Debt and 
equity 
interests (1) 

Servicing 
assets 

Derivatives 

Maximum exposure to loss 

Other 
commitments 
and 
guarantees 

Net assets 

$ 

2,721 

1,739 

7,627 

37 

5,888 

6,857 

6,455 

1,061 

54 

860 

14,253 

258 

747 

— 

— 

— 

— 

— 

— 

23 

$ 

33,299 

15,281 

— 

— 

322 

214 

— 

84 

— 

— 

— 

178 

798 

2,287 

346 

5,232 

130 

— 

1,665 

626 

159 

31 

188 

19,261 

2,343 

13,928 

381 

5,888 

8,606 

7,081 

1,220 

85 

1,249 

10,664 

60,042 

(1) 	

Includes total equity interests of $8.1 billion at December 31, 2014 and $6.9 billion at December 31, 2013. Also includes debt interests in the form of both loans and 
securities. Excludes certain debt securities held related to loans serviced for FNMA, FHLMC and GNMA. 

(2) 	 Excludes assets and related liabilities with a recorded carrying value on our balance sheet of $1.7 billion and $2.1 billion at December 31, 2014 and 2013, respectively, for 
certain delinquent loans that are eligible for repurchase primarily from GNMA loan securitizations. The recorded carrying value represents the amount that would be 
payable if the Company was to exercise the repurchase option. The carrying amounts are excluded from the table because the loans eligible for repurchase do not 
represent interests in the VIEs. 

(3) 	 December 31, 2013, has been revised to include certain commercial mortgage securitizations with FNMA and GNMA to conform with current period presentation. 
(4) 	 Represents senior loans to trusts that are collateralized by asset-backed securities. The trusts invest primarily in senior tranches from a diversified pool of primarily U.S. 
asset securitizations, of which all are current and 70% and 72% were rated as investment grade by the primary rating agencies at December 31, 2014 and 2013, 
respectively. These senior loans are accounted for at amortized cost and are subject to the Company’s allowance and credit charge-off policies. 
Includes structured financing and credit-linked note structures. Also contains investments in auction rate securities (ARS) issued by VIEs that we do not sponsor and, 
accordingly, are unable to obtain the total assets of the entity. 

(5) 	

In the two preceding tables, “Total VIE assets” represents 
the remaining principal balance of assets held by unconsolidated 
VIEs using the most current information available. For VIEs that 
obtain exposure to assets synthetically through derivative 
instruments, the remaining notional amount of the derivative is 
included in the asset balance. “Carrying value” is the amount in 
our consolidated balance sheet related to our involvement with 
the unconsolidated VIEs. “Maximum exposure to loss” from our 
involvement with off-balance sheet entities, which is a required 
disclosure under GAAP, is determined as the carrying value of 
our involvement with off-balance sheet (unconsolidated) VIEs 
plus the remaining undrawn liquidity and lending commitments, 
the notional amount of net written derivative contracts, and 
generally the notional amount of, or stressed loss estimate for, 

other commitments and guarantees. It represents estimated loss 
that would be incurred under severe, hypothetical 
circumstances, for which we believe the possibility is extremely 
remote, such as where the value of our interests and any 
associated collateral declines to zero, without any consideration 
of recovery or offset from any economic hedges. Accordingly, 
this required disclosure is not an indication of expected loss. 

RESIDENTIAL MORTGAGE LOANS  Residential mortgage loan 
securitizations are financed through the issuance of fixed-rate or 
floating-rate asset-backed securities, which are collateralized by 
the loans transferred to a VIE. We typically transfer loans we 
originated to these VIEs, account for the transfers as sales, retain 
the right to service the loans and may hold other beneficial 

183 

 
 
Note 8:  Securitizations and Variable Interest Entities (continued) 

interests issued by the VIEs. We also may be exposed to limited 
liability related to recourse agreements and repurchase 
agreements we make to our issuers and purchasers, which are 
included in other commitments and guarantees. In certain 
instances, we may service residential mortgage loan 
securitizations structured by third parties whose loans we did 
not originate or transfer. Our residential mortgage loan 
securitizations consist of conforming and nonconforming 
securitizations. 

Conforming residential mortgage loan securitizations are 
those that are guaranteed by the government-sponsored entities 
(GSEs), including GNMA. Because of the power of the GSEs over 
the VIEs that hold the assets from these conforming residential 
mortgage loan securitizations, we do not consolidate them. 

The loans sold to the VIEs in nonconforming residential 
mortgage loan securitizations are those that do not qualify for a 
GSE guarantee. We may hold variable interests issued by the 
VIEs, primarily in the form of senior securities. We do not 
consolidate the nonconforming residential mortgage loan 
securitizations included in the table because we either do not 
hold any variable interests, hold variable interests that we do not 
consider potentially significant or are not the primary servicer 
for a majority of the VIE assets. 

Other commitments and guarantees include amounts 
related to loans sold that we may be required to repurchase, or 
otherwise indemnify or reimburse the investor or insurer for 
losses incurred, due to material breach of contractual 
representations and warranties as well as other retained 
recourse arrangements. The maximum exposure to loss for 
material breach of contractual representations and warranties 
represents a stressed case estimate we utilize for determining 
stressed case regulatory capital needs and is considered to be a 
remote scenario. 

COMMERCIAL MORTGAGE LOAN SECURITIZATIONS 
Commercial mortgage loan securitizations are financed through 
the issuance of fixed or floating-rate asset-backed securities, 
which are collateralized by the loans transferred to the VIE. In a 
typical securitization, we may transfer loans we originate to 
these VIEs, account for the transfers as sales, retain the right to 
service the loans and may hold other beneficial interests issued 
by the VIEs. In certain instances, we may service commercial 
mortgage loan securitizations structured by third parties whose 
loans we did not originate or transfer. We typically serve as 
primary or master servicer of these VIEs. The primary or master 
servicer in a commercial mortgage loan securitization typically 
cannot make the most significant decisions impacting the 
performance of the VIE and therefore does not have power over 
the VIE. We do not consolidate the commercial mortgage loan 
securitizations included in the disclosure because we either do 
not have power or do not have a variable interest that could 
potentially be significant to the VIE. 

COLLATERALIZED DEBT OBLIGATIONS (CDOs)  A CDO is a 
securitization where a VIE purchases a pool of assets consisting 
of asset-backed securities and issues multiple tranches of equity 
or notes to investors. In some CDOs, a portion of the assets are 
obtained synthetically through the use of derivatives such as 
credit default swaps or total return swaps. 

In addition to our role as arranger we may have other forms 
of involvement with these CDOs. Such involvement may include 
acting as liquidity provider, derivative counterparty, secondary 
market maker or investor. For certain CDOs, we may also act as 
the collateral manager or servicer. We receive fees in connection 
with our role as collateral manager or servicer. 

184 

We assess whether we are the primary beneficiary of CDOs 

based on our role in them in combination with the variable 
interests we hold. Subsequently, we monitor our ongoing 
involvement to determine if the nature of our involvement has 
changed. We are not the primary beneficiary of these CDOs in 
most cases because we do not act as the collateral manager or 
servicer, which generally denotes power. In cases where we are 
the collateral manager or servicer, we are not the primary 
beneficiary because we do not hold interests that could 
potentially be significant to the VIE. 

COLLATERALIZED LOAN OBLIGATIONS (CLOs)  A CLO is a 
securitization where an SPE purchases a pool of assets consisting 
of loans and issues multiple tranches of equity or notes to 
investors. Generally, CLOs are structured on behalf of a third 
party asset manager that typically selects and manages the assets 
for the term of the CLO. Typically, the asset manager has the 
power over the significant decisions of the VIE through its 
discretion to manage the assets of the CLO. We assess whether 
we are the primary beneficiary of CLOs based on our role in 
them and the variable interests we hold. In most cases, we are 
not the primary beneficiary because we do not have the power to 
manage the collateral in the VIE. 

In addition to our role as arranger, we may have other forms 

of involvement with these CLOs. Such involvement may include 
acting as underwriter, derivative counterparty, secondary market 
maker or investor. For certain CLOs, we may also act as the 
servicer, for which we receive fees in connection with that role. 
We also earn fees for arranging these CLOs and distributing the 
securities. 

ASSET-BASED FINANCE STRUCTURES  We engage in various 
forms of structured finance arrangements with VIEs that are 
collateralized by various asset classes including energy contracts, 
auto and other transportation leases, intellectual property, 
equipment and general corporate credit. We typically provide 
senior financing, and may act as an interest rate swap or 
commodity derivative counterparty when necessary. In most 
cases, we are not the primary beneficiary of these structures 
because we do not have power over the significant activities of 
the VIEs involved in them. 

In fourth quarter 2014, we sold $8.3 billion of government 

guaranteed student loans, including the rights to service the 
loans, to a third party, resulting in a $217 million gain. In 
connection with the sale, we provided $6.5 billion in floating-
rate loan financing to an asset backed financing entity (VIE) 
formed by the third party purchaser. Our financing, which is 
fully collateralized by government guaranteed student loans, is 
measured at amortized cost and classified in loans on the 
balance sheet. The collateral supporting our loan includes a 
portion of the student loans we sold. We are not the primary 
beneficiary of the VIE and, therefore, are not required to 
consolidate the entity as we do not have power over the 
significant activities of the entity. For information on the 
estimated fair value of the loan and related sensitivity analysis, 
see the Retained Interests from Unconsolidated VIEs section in 
this Note. 

In addition, we also have investments in asset-backed 
securities that are collateralized by auto leases or loans and cash. 
These fixed-rate and variable-rate securities have been 
structured as single-tranche, fully amortizing, unrated bonds 
that are equivalent to investment-grade securities due to their 
significant overcollateralization. The securities are issued by 
VIEs that have been formed by third party auto financing 
institutions primarily because they require a source of liquidity 

 
 
 
 
 
 
 
to fund ongoing vehicle sales operations. The third party auto 
financing institutions manage the collateral in the VIEs, which is 
indicative of power in them and we therefore do not consolidate 
these VIEs. 

TAX CREDIT STRUCTURES  We co-sponsor and make 
investments in affordable housing and sustainable energy 
projects that are designed to generate a return primarily through 
the realization of federal tax credits. In some instances, our 
investments in these structures may require that we fund future 
capital commitments at the discretion of the project sponsors. 
While the size of our investment in a single entity may at times 
exceed 50% of the outstanding equity interests, we do not 
consolidate these structures due to the project sponsor’s ability 
to manage the projects, which is indicative of power in them. 

INVESTMENT FUNDS  We do not consolidate the investment 
funds because we do not absorb the majority of the expected 
future variability associated with the funds’ assets, including 
variability associated with credit, interest rate and liquidity risks. 

OTHER TRANSACTIONS WITH VIEs  Auction rate securities 
(ARS) are debt instruments with long-term maturities, which re­
price more frequently, and preferred equities with no maturity. 
At December 31, 2014, we held in our available-for-sale 
securities portfolio $567 million of ARS issued by VIEs 
compared with $653 million at December 31, 2013. We acquired 
the ARS pursuant to agreements entered into in 2008 and 2009. 
We do not consolidate the VIEs that issued the ARS because 

we do not have power over the activities of the VIEs. 

TRUST PREFERRED SECURITIES  VIEs that we wholly own 
issue debt securities or preferred equity to third party investors. 
All of the proceeds of the issuance are invested in debt securities 
or preferred equity that we issue to the VIEs. The VIEs’ 

operations and cash flows relate only to the issuance, 
administration and repayment of the securities held by third 
parties. We do not consolidate these VIEs because the sole assets 
of the VIEs are receivables from us, even though we own all of 
the voting equity shares of the VIEs, have fully guaranteed the 
obligations of the VIEs and may have the right to redeem the 
third party securities under certain circumstances. In our 
consolidated balance sheet at December 31, 2014 and December 
31, 2013, we reported the debt securities issued to the VIEs as 
long-term junior subordinated debt with a carrying value of 
$2.1 billion and $1.9 billion, respectively, and the preferred 
equity securities issued to the VIEs as preferred stock with a 
carrying value of $2.5 billion at both dates. These amounts are in 
addition to the involvements in these VIEs included in the 
preceding table. 

In 2013, we redeemed $2.8 billion of trust preferred 
securities that will no longer count as Tier 1 capital under the 
Dodd-Frank Act and the Basel Committee recommendations 
known as the Basel III standards. 

Securitization Activity Related to Unconsolidated 
VIEs 
We use VIEs to securitize consumer and CRE loans and other 
types of financial assets. We typically retain the servicing rights 
from these sales and may continue to hold other beneficial 
interests in the VIEs. We may also provide liquidity to investors 
in the beneficial interests and credit enhancements in the form 
of standby letters of credit. Through these securitizations we 
may be exposed to liability under limited amounts of recourse as 
well as standard representations and warranties we make to 
purchasers and issuers. The following table presents the cash 
flows with our securitization trusts that were involved in 
transfers accounted for as sales. 

(in millions) 

2014 

Other 
financial 
assets 

Mortgage 
loans 

Sales proceeds from securitizations 

$ 

164,331 

Fees from servicing rights retained 

Cash flows from other interests held (1) 

Purchases of delinquent assets 

Servicing advances, net of repayments 

4,062 

1,417 

6

(170) 

— 

8 

75 

— 

— 

Year ended December 31, 

2013 

Other 
financial 
assets 

— 

10 

93 

— 

—

Mortgage 
loans 

357,807 

4,240 

2,284 

18 

(34) 

Mortgage 
loans 

535,372 

4,433 

1,767 

62 

226 

2012 

Other 
financial 
assets 

— 

10 

135 

— 

— 

(1)  Cash flows from other interests held include principal and interest payments received on retained bonds and excess cash flows received on interest-only strips. 

In 2014, 2013, and 2012, we recognized net gains of 

$288 million, $149 million and $518 million, respectively, from 
transfers accounted for as sales of financial assets in 
securitizations. These net gains primarily relate to commercial 
mortgage securitizations and residential mortgage 
securitizations where the loans were not already carried at fair 
value. 

Sales with continuing involvement during 2014, 2013 and 

2012 predominantly related to securitizations of residential 
mortgages that are sold to the GSEs, including FNMA, FHLMC 
and GNMA (conforming residential mortgage securitizations). 
During 2014, 2013 and 2012 we transferred $155.8 billion, 
$343.9 billion and $517.3 billion respectively, in fair value of 
conforming residential mortgages to unconsolidated VIEs and 
recorded the transfers as sales. Substantially all of these 
transfers did not result in a gain or loss because the loans were 

already carried at fair value. In connection with all of these 
transfers, in 2014 we recorded a $1.2 billion servicing asset, 
measured at fair value using a Level 3 measurement technique, 
available-for-sale securities of $751 million, classified as Level 2, 
and a $44 million liability for repurchase losses which reflects 
management’s estimate of probable losses related to various 
representations and warranties for the loans transferred, initially 
measured at fair value. In 2013, we recorded a $3.5 billion 
servicing asset and a $143 million liability. In 2012, we recorded 
a $4.9 billion servicing asset and a $275 million liability. 

185 

 
 
 
  
 
  
 
Note 8:  Securitizations and Variable Interest Entities (continued) 

We used the following key weighted-average assumptions to 

measure residential mortgage servicing rights at the date of 
securitization: 

Residential mortgage servicing rights 

2014 

2013 

2012 

Year ended December 31, 

Prepayment speed (1) 

Discount rate 

Cost to service ($ per loan) (2)  $ 

12.4% 

7.6 

259 

11.2 

7.3 

184 

13.4 

7.3 

151 

(1) 	 The prepayment speed assumption for residential mortgage servicing rights 
includes a blend of prepayment speeds and default rates. Prepayment speed 
assumptions are influenced by mortgage interest rate inputs as well as our 
estimation of drivers of borrower behavior. 
Includes costs to service and unreimbursed foreclosure costs, which can vary 
period to period depending on the mix of modified government-guaranteed 
loans sold to GNMA. 

(2) 	

During 2014, 2013 and 2012, we transferred $10.3 billion, 

$5.6 billion and $3.4 billion, respectively, in fair value of 
commercial mortgages to unconsolidated VIEs and recorded the 
transfers as sales. These transfers resulted in a gain of 
$198 million in 2014, $152 million in 2013 and $178 million in 
2012, respectively, because the loans were carried at LOCOM. In 
connection with these transfers, in 2014 we recorded a servicing 

asset of $99 million, initially measured at fair value using a Level 
3 measurement technique, and available-for-sale securities of 
$100 million, classified as Level 2. In 2013, we recorded a 
servicing asset of $20 million and available-for-sale securities of 
$54 million. In 2012, we recorded a servicing asset of $13 million 
and available-for-sale securities of $116 million. 

Retained Interests from Unconsolidated VIEs 
The following table provides key economic assumptions and the 
sensitivity of the current fair value of residential mortgage 
servicing rights and other retained interests to immediate 
adverse changes in those assumptions. “Other interests held” 
relate predominantly to residential and commercial mortgage 
loan securitizations. Residential mortgage-backed securities 
retained in securitizations issued through GSEs, such as FNMA, 
FHLMC and GNMA, are excluded from the table because these 
securities have a remote risk of credit loss due to the GSE 
guarantee. These securities also have economic characteristics 
similar to GSE mortgage-backed securities that we purchase, 
which are not included in the table. Subordinated interests 
include only those bonds whose credit rating was below AAA by 
a major rating agency at issuance. Senior interests include only 
those bonds whose credit rating was AAA by a major rating 
agency at issuance. The information presented excludes trading 
positions held in inventory. 

186 

 
($ in millions, except cost to service amounts) 

Residential	 
mortgage 
servicing 
rights (1) 

Interest-only 
strips 

Subordinated 
bonds 

Subordinated 
bonds 

Fair value of interests held at December 31, 2014 

$  12,738 

Expected weighted-average life (in years) 

5.7 

117 

3.9 

36 

5.5 

294 

2.9 

Senior 
bonds 

546 

6.2 

Consumer 

Commercial (2)

Other interests held 

Key economic assumptions: 

Prepayment speed assumption (3) 

12.5% 

11.4 

Decrease in fair value from:
 

10% adverse change 

25% adverse change 

$ 

738 

1,754 

2 

6 

Discount rate assumption	 

7.6% 

18.7 

Decrease in fair value from: 

100 basis point increase 

200 basis point increase 

Cost to service assumption ($ per loan)	 

Decrease in fair value from:
 

10% adverse change 

25% adverse change 

Credit loss assumption	 

Decrease in fair value from: 

10% higher losses 

25% higher losses 

$ 

617 

1,178 

179 

579
 

1,433
 

Fair value of interests held at December 31, 2013 

$  15,580 

Expected weighted-average life (in years) 

6.4 

2 

4 

$ 

135 

3.8 

Key economic assumptions:
 

Prepayment speed assumption (3) 

Decrease in fair value from:
 

10% adverse change 

25% adverse change 

Discount rate assumption	 

Decrease in fair value from: 

100 basis point increase 

200 basis point increase 

Cost to service assumption ($ per loan)	 

Decrease in fair value from:
 

10% adverse change 

25% adverse change 

Credit loss assumption	 

Decrease in fair value from: 

10% higher losses 

25% higher losses 

10.7 % 

10.7 

$ 

864 

2,065 

3 

7 

7.8 % 

18.3 

2 

5 

$ 

840 

1,607 

191 

636
 

1,591
 

7.1 

—
 

—
 

3.9 

2 

3 

0.4% 

— 

— 

39 

5.9 

6.7
 

—
 

—
 

4.4 

2 

4 

4.7 

2.8 

8 

15 

29 

55 

4.1 

3 

10 

283 

3.6 

4.5 

30 

38 

— 

— 

— 

587
 

6.3
 

3.6 

30 

58 

— 

— 

1 

0.4 % 

14.2 

$ 

— 

— 

29 

39 

(1) 	 See narrative following this table for a discussion of commercial mortgage servicing rights. 
(2) 	 Prepayment speed assumptions do not significantly impact the value of commercial mortgage securitization bonds as the underlying commercial mortgage loans experience 

significantly lower prepayments due to certain contractual restrictions, impacting the borrower’s ability to prepay the mortgage. 

(3) 	 The prepayment speed assumption for residential mortgage servicing rights includes a blend of prepayment speeds and default rates. Prepayment speed assumptions are 

influenced by mortgage interest rate inputs as well as our estimation of drivers of borrower behavior. 

187 

Note 8:  Securitizations and Variable Interest Entities (continued) 

In addition to residential mortgage servicing rights (MSRs) 

included in the previous table, we have a small portfolio of 
commercial MSRs with a fair value of $1.6 billion at both 
December 31, 2014 and 2013. The nature of our commercial 
MSRs, which are carried at LOCOM, is different from our 
residential MSRs. Prepayment activity on serviced loans does 
not significantly impact the value of commercial MSRs because, 
unlike residential mortgages, commercial mortgages experience 
significantly lower prepayments due to certain contractual 
restrictions, impacting the borrower’s ability to prepay the 
mortgage. Additionally, for our commercial MSR portfolio, we 
are typically master/primary servicer, but not the special 
servicer, who is separately responsible for the servicing and 
workout of delinquent and foreclosed loans. It is the special 
servicer, similar to our role as servicer of residential mortgage 
loans, who is affected by higher servicing and foreclosure costs 
due to an increase in delinquent and foreclosed loans. 
Accordingly, prepayment speeds and costs to service are not key 
assumptions for commercial MSRs as they do not significantly 
impact the valuation. The primary economic driver impacting 
the fair value of our commercial MSRs is forward interest rates, 
which are derived from market observable yield curves used to 
price capital markets instruments. Market interest rates most 
significantly affect interest earned on custodial deposit balances. 
The sensitivity of the current fair value to an immediate adverse 
25% change in the assumption about interest earned on deposit 
balances at December 31, 2014, and 2013, results in a decrease in 
fair value of $185 million and $175 million, respectively. See 
Note 9 (Mortgage Banking Activities) for further information on 
our commercial MSRs. 

We also have a $6.5 billion loan to an unconsolidated third 

party VIE that we extended in fourth quarter 2014 in 
conjunction with our sale of government guaranteed student 
loans. The loan is carried at amortized cost and approximates 
fair value at December 31, 2014. The estimated fair value of the 
loan is considered a Level 3 measurement that is determined 
using discounted cash flows that are based on changes in the 
discount rate due to changes in the risk premium component 

(credit spreads). The primary economic assumption impacting 
the fair value of our loan is the discount rate. Changes in the 
credit loss assumption are not expected to affect the estimated 
fair value of the loan due to the government guarantee of the 
underlying collateral. The sensitivity of the current fair value to 
an immediate adverse increase of 200 basis points in the risk 
premium component of the discount rate assumption is a 
decrease in fair value of $130 million at December 31, 2014. For 
more information on the student loan sale, see the discussion on 
Asset-Based Finance Structures earlier in this Note. 

The sensitivities in the preceding paragraphs and table are 

hypothetical and caution should be exercised when relying on 
this data. Changes in value based on variations in assumptions 
generally cannot be extrapolated because the relationship of the 
change in the assumption to the change in value may not be 
linear. Also, the effect of a variation in a particular assumption 
on the value of the other interests held is calculated 
independently without changing any other assumptions. In 
reality, changes in one factor may result in changes in others (for 
example, changes in prepayment speed estimates could result in 
changes in the credit losses), which might magnify or counteract 
the sensitivities. 

Off-Balance Sheet Loans 
The following table presents information about the principal 
balances of off-balance sheet loans that were sold or securitized, 
including residential mortgage loans sold to FNMA, FHLMC, 
GNMA and other investors, for which we have some form of 
continuing involvement (primarily servicer). Delinquent loans 
include loans 90 days or more past due and loans in bankruptcy, 
regardless of delinquency status. For loans sold or securitized 
where servicing is our only form of continuing involvement, we 
would only experience a loss if we were required to repurchase a 
delinquent loan or foreclosed asset due to a breach in 
representations and warranties associated with our loan sale or 
servicing contracts. 

(in millions) 

Commercial:
 

Real estate mortgage 

Total commercial	 

Consumer: 

Total loans 

Delinquent loans and 
foreclosed assets (1) 

Net charge-offs 

Year ended 

December 31, 

December 31, 

December 31, 

2014 

2013 

2014 

2013 

2014 

2013 

114,081 

119,346 

114,081 

119,346 

7,949 

7,949 

8,808 

8,808 

621
 

621 

617 

617 

Real estate 1-4 family first mortgage (2)(3) 

1,322,136 

1,387,822 

28,639 

32,911 

1,209 

2,318 

Real estate 1-4 family junior lien mortgage 

Other revolving credit and installment 

1 

1,599 

1 

1,790 

— 

75 

— 

99 

Total consumer	 

1,323,736 

1,389,613 

28,714 

33,010 

Total off-balance sheet sold or securitized loans (4) 

$  1,437,817 

1,508,959 

36,663 

41,818 

— 

1 

1,210 

1,831 

— 

— 

2,318 

2,935 

(1) 	

Includes $3.3 billion and $2.8 billion of commercial foreclosed assets and $2.7 billion and $3.9 billion of consumer foreclosed assets at December 31, 2014 and 2013, 
respectively. 

(2) 	 Total loans in prior period have been revised to include whole loan sales for which we have some form of continuing involvement. 
(3) 	 Delinquent loans and foreclosed assets in prior period have been revised to include whole loan sale delinquencies and transferred assets in foreclosure status for which we 

have risk of loss. The related net charge-offs have also been revised. 

(4) 	 At December 31, 2014 and 2013, the table includes total loans of $1.3 trillion at both dates and delinquent loans of $16.5 billion and $17.9 billion, respectively for FNMA, 

FHLMC and GNMA. Net charge-offs exclude loans sold to FNMA, FHLMC and GNMA as we do not service or manage the underlying real estate upon foreclosure and, as such, 
do not have access to net charge-off information. 

188 

Transactions with Consolidated VIEs and Secured 
Borrowings 
The following table presents a summary of transfers of financial 
assets accounted for as secured borrowings and involvements 
with consolidated VIEs. “Assets” are presented using GAAP 
measurement methods, which may include fair value, credit 
impairment or other adjustments, and therefore in some 

instances will differ from “Total VIE assets.” For VIEs that 
obtain exposure synthetically through derivative instruments, 
the remaining notional amount of the derivative is included in 
“Total VIE assets.” On our consolidated balance sheet, we 
separately disclose the consolidated assets of certain VIEs that 
can only be used to settle the liabilities of those VIEs. 

(in millions) 

December 31, 2014 

Secured borrowings: 

Total VIE 
assets 

Assets 

Liabilities 

Noncontrolling 
interests 

Net assets 

Carrying value 

Municipal tender option bond securitizations 

$ 

5,422 

Commercial real estate loans 

Residential mortgage securitizations 

250 

4,804 

4,837 

250 

5,045 

(3,143) 

(63) 

(4,926) 

Total secured borrowings 

10,476 

10,132 

(8,132) 

Consolidated VIEs: 

Nonconforming residential mortgage loan securitizations 

5,041 

4,491 

(1,509) 

Structured asset finance 

Investment funds 

Other 

Total consolidated VIEs 

47 

904 

431 

47 

904 

375 

(23) 

(2) 

(143) 

6,423 

5,817 

(1,677) 

Total secured borrowings and consolidated VIEs 

$  16,899 

15,949 

(9,809) 

December 31, 2013 

Secured borrowings: 

Municipal tender option bond securitizations 

Commercial real estate loans 

Residential mortgage securitizations 

Total secured borrowings 

Consolidated VIEs: 

Nonconforming residential mortgage loan securitizations 

Structured asset finance 

Investment funds 

Other 

Total consolidated VIEs 

$ 

11,626 

486 

5,337 

9,210 

486 

5,611 

(7,874) 

(277) 

(5,396) 

17,449 

15,307 

(13,547) 

6,770 

56 

1,536 

582 

8,944 

6,018 

56 

1,536 

512 

8,122 

(2,214) 

(18) 

(70) 

(182) 

(2,484) 

— 

— 

— 

— 

— 

— 

— 

(103) 

(103) 

(103) 

— 

— 

— 

— 

— 

— 

— 

(5) 

(5) 

1,694 

187 

119 

2,000 

2,982 

24 

902 

129 

4,037 

6,037 

1,336 

209 

215 

1,760 

3,804 

38 

1,466 

325 

5,633 

Total secured borrowings and consolidated VIEs 

$ 

26,393  $ 

23,429  $ 

(16,031)  $ 

(5)  $ 

7,393 

In addition to the transactions included in the previous 

table, at both December 31, 2014, and December 31, 2013, we 
had approximately $6.0 billion of private placement debt 
financing issued through a consolidated VIE. The issuance is 
classified as long-term debt in our consolidated financial 
statements. At December 31, 2014, and December 31, 2013, we 
pledged approximately $637 million and $6.6 billion in loans 
(principal and interest eligible to be capitalized), $5.7 billion and 
$160 million in available-for-sale securities, and $0 million and 
$180 million in cash and cash equivalents to collateralize the 
VIE’s borrowings, respectively. These assets were not transferred 
to the VIE, and accordingly we have excluded the VIE from the 
previous table. 

We have raised financing through the securitization of 
certain financial assets in transactions with VIEs accounted for 
as secured borrowings. We also consolidate VIEs where we are 
the primary beneficiary. In certain transactions we provide 
contractual support in the form of limited recourse and liquidity 
to facilitate the remarketing of short-term securities issued to 
third party investors. Other than this limited contractual 
support, the assets of the VIEs are the sole source of repayment 
of the securities held by third parties. 

MUNICIPAL TENDER OPTION BOND SECURITIZATIONS  As 
part of our normal investment portfolio activities, we consolidate 
municipal bond trusts that hold highly rated, long-term, fixed-
rate municipal bonds, the majority of which are rated AA or 
better. Our residual interests in these trusts generally allow us to 
capture the economics of owning the securities outright, and 
constructively make decisions that significantly impact the 
economic performance of the municipal bond vehicle, primarily 
by directing the sale of the municipal bonds owned by the 
vehicle. In addition, the residual interest owners have the right 
to receive benefits and bear losses that are proportional to 
owning the underlying municipal bonds in the trusts. The trusts 
obtain financing by issuing floating-rate trust certificates that 
reprice on a weekly or other basis to third-party investors. Under 
certain conditions, if we elect to terminate the trusts and 
withdraw the underlying assets, the third party investors are 
entitled to a small portion of any unrealized gain on the 
underlying assets. We may serve as remarketing agent and/or 
liquidity provider for the trusts. The floating-rate investors have 
the right to tender the certificates at specified dates, often with 
as little as seven days’ notice. Should we be unable to remarket 

189 

 
  
Note 8:  Securitizations and Variable Interest Entities (continued) 

the tendered certificates, we are generally obligated to purchase 
them at par under standby liquidity facilities unless the bond’s 
credit rating has declined below investment grade or there has 
been an event of default or bankruptcy of the issuer and insurer. 

NONCONFORMING RESIDENTIAL MORTGAGE LOAN 
SECURITIZATIONS  We have consolidated certain of our 
nonconforming residential mortgage loan securitizations in 
accordance with consolidation accounting guidance. We have 
determined we are the primary beneficiary of these 
securitizations because we have the power to direct the most 
significant activities of the entity through our role as primary 
servicer and also hold variable interests that we have determined 
to be significant. The nature of our variable interests in these 
entities may include beneficial interests issued by the VIE, 
mortgage servicing rights and recourse or repurchase reserve 
liabilities. The beneficial interests issued by the VIE that we hold 
include either subordinate or senior securities held in an amount 
that we consider potentially significant. 

INVESTMENT FUNDS  We have consolidated certain of our 
investment funds where we manage the assets of the fund and 
our interests absorb a majority of the funds’ variability. We 
consolidate these VIEs because we have discretion over the 
management of the assets and are the sole investor in these 
funds. 

190 

 
 
Note 9:  Mortgage Banking Activities 

Mortgage banking activities, included in the Community 
Banking and Wholesale Banking operating segments, consist of 
residential and commercial mortgage originations, sale activity 
and servicing. 

We apply the amortization method to commercial MSRs and 

apply the fair value method to residential MSRs. The changes in 
MSRs measured using the fair value method were: 

(in millions) 

Fair value, beginning of year 

Servicing from securitizations or asset transfers (1) 

Sales 

Net additions	 

Changes in fair value: 

Due to changes in valuation model inputs or assumptions: 

Mortgage interest rates (2) 

Servicing and foreclosure costs (3) 

Discount rates (4) 

Prepayment estimates and other (5) 

Net changes in valuation model inputs or assumptions	 

Other changes in fair value (6)	 

Total changes in fair value	 

Fair value, end of year	 

Year ended December 31, 

2014 

2013 

2012 

$  15,580 

11,538 

12,603 

1,196 

3,469 

5,182 

(7) 

(583) 

(293) 

1,189 

2,886 

4,889 

(2,150) 

4,362 

(2,092) 

(20) 

(55) 

103 

(228) 

— 

(736) 

(677) 

(397) 

273 

(2,122) 

3,398 

(2,893) 

(1,909) 

(2,242) 

(3,061) 

(4,031) 

1,156 

(5,954) 

$  12,738 

15,580 

11,538 

(1) 	 The year ended December 31, 2012, includes $315 million residential MSRs transferred from amortized MSRs that we elected to carry at fair value effective 

(2) 	

January 1, 2012. 
Includes prepayment speed changes as well as other valuation changes due to changes in mortgage interest rates (such as changes in estimated interest earned on 
custodial deposit balances). 
Includes costs to service and unreimbursed foreclosure costs. 

(3) 	
(4) 	 Reflects discount rate assumption change, excluding portion attributable to changes in mortgage interest rates. 
(5) 	 Represents changes driven by other valuation model inputs or assumptions including prepayment speed estimation changes and other assumption updates. Prepayment 

speed estimation changes are influenced by observed changes in borrower behavior that occur independent of interest rate changes. 

(6) 	 Represents changes due to collection/realization of expected cash flows over time. 

The changes in amortized MSRs were: 

(in millions) 

Balance, beginning of year 

Purchases 

Servicing from securitizations or asset transfers (1) 

Amortization 

Balance, end of year	 

Valuation allowance: 

Balance, beginning of year 

Reversal of provision (provision) for MSRs in excess of fair value 

Balance, end of year (2)	 

Amortized MSRs, net	 

Fair value of amortized MSRs (3): 

Beginning of year 

End of year 

Year ended December 31, 

2014 

$ 

1,229 

157 

110 

2013 

1,160 

176 

147 

(254) 

(254) 

2012 

1,445 

177 

(229) 

(233) 

1,242 

1,229 

1,160 

— 

— 

— 

— 

— 

—

(37) 

37 

— 

$ 

1,242 

1,229 

1,160 

$ 

1,575 

1,637 

1,400 

1,575 

1,756 

1,400 

(1) 	 The year ended December 31, 2012, is net of $350 million ($313 million after valuation allowance) of residential MSRs that we elected to carry at fair value effective 

January 1, 2012. A cumulative adjustment of $2 million to fair value was recorded in retained earnings at January 1, 2012. 

(2) 	 Commercial amortized MSRs are evaluated for impairment purposes by the following risk strata: agency (GSEs) and non-agency. There was no valuation allowance 

recorded for the periods presented on the commercial amortized MSRs. For the year ended December 31, 2012, a valuation allowance of $37 million for residential MSRs 
was reversed upon election to carry at fair value. 

(3) 	 Represent commercial amortized MSRs. 

191 

Note 9:  Mortgage Banking Activities  (continued) 

We present the components of our managed servicing 
portfolio in the following table at unpaid principal balance for 
loans serviced and subserviced for others and at book value for 
owned loans serviced. 

(in billions) 

Residential mortgage servicing: 

Serviced for others 

Owned loans serviced 

Subserviced for others 

Total residential servicing 

Commercial mortgage servicing: 

Serviced for others 

Owned loans serviced 

Subserviced for others 

Total commercial servicing 

Total managed servicing portfolio 

Total serviced for others 

Ratio of MSRs to related loans serviced for others 

The components of mortgage banking noninterest income 

were: 

(in millions) 

Servicing income, net: 

Servicing fees 

Contractually specified servicing fees 

Late charges 

Ancillary fees 

Unreimbursed direct servicing costs (1) 

Net servicing fees	 

Changes in fair value of MSRs carried at fair value: 

Due to changes in valuation model inputs or assumptions (2) 

Other changes in fair value (3) 

Total changes in fair value of MSRs carried at fair value 

Amortization 

Dec 31, 

Dec 31, 

2014 

2013 

$  1,405 

1,485 

342 

5 

338 

6 

1,752 

1,829 

456 

112 

7 

575 

$  2,327 

$  1,861 

0.75% 

419 

107 

7 

533 

2,362 

1,904 

0.88 

Year ended December 31, 

2014 

2013 

2012 

$ 

4,285 

4,442 

4,626 

203 

319 

216 

343 

257 

342 

(694) 

(1,074) 

(1,234) 

4,113 

3,927 

3,991 

(2,122) 

3,398 

(2,893) 

(1,909) 

(2,242) 

(3,061) 

(4,031) 

1,156 

(5,954) 

(254) 

(254) 

(233) 

Net derivative gains (losses) from economic hedges (4) 

3,509 

(2,909) 

Total servicing income, net 

Net gains on mortgage loan origination/sales activities 

Total mortgage banking noninterest income	 

Market-related valuation changes to MSRs, net of hedge results (2) + (4)	 

3,337 

3,044 

6,381 

1,387 

$ 

$ 

3,574 

1,378 

10,260 

1,920 

6,854 

8,774 

11,638 

489 

681 

(1) 	 Primarily associated with foreclosure expenses and unreimbursed interest advances to investors. 
(2) 	 Refer to the changes in fair value of MSRs table in this Note for more detail. 
(3) 	 Represents changes due to collection/realization of expected cash flows over time. 
(4) 	 Represents results from economic hedges used to hedge the risk of changes in fair value of MSRs. See Note 16 (Derivatives Not Designated as Hedging Instruments) for 

additional discussion and detail. 

192 

 
The table below summarizes the changes in our liability for 

mortgage loan repurchase losses. This liability is in “Accrued 
expenses and other liabilities” in our consolidated balance sheet 
and the provision for repurchase losses reduces net gains on 
mortgage loan origination/sales activities in "Mortgage banking" 
in our consolidated income statement. Because the level of 
mortgage loan repurchase losses depends upon economic 
factors, investor demand strategies and other external 
conditions that may change over the life of the underlying loans, 
the level of the liability for mortgage loan repurchase losses is 
difficult to estimate and requires considerable management 
judgment. We maintain regular contact with the GSEs, the 
Federal Housing Finance Agency (FHFA), and other significant 
investors to monitor their repurchase demand practices and 
issues as part of our process to update our repurchase liability 
estimate as new information becomes available. The Company 
reached settlements with both FHLMC and FNMA in 2013, that 
resolved substantially all repurchase liabilities associated with 
loans sold to FHLMC prior to January 1, 2009 and loans sold to 
FNMA that were originated prior to January 1, 2009. 

Because of the uncertainty in the various estimates 

underlying the mortgage repurchase liability, there is a range of 
losses in excess of the recorded mortgage repurchase liability 
that is reasonably possible. The estimate of the range of possible 
loss for representations and warranties does not represent a 
probable loss, and is based on currently available information, 
significant judgment, and a number of assumptions that are 
subject to change. The high end of this range of reasonably 
possible losses in excess of our recorded liability was 
$973 million at December 31, 2014, and was determined based 
upon modifying the assumptions (particularly to assume 
significant changes in investor repurchase demand practices) 
utilized in our best estimate of probable loss to reflect what we 
believe to be the high end of reasonably possible adverse 
assumptions. 

Year ended December 31, 

(in millions) 

2014 

Balance, beginning of year 

$ 

899 

Provision for repurchase losses: 

Loan sales 

Change in estimate (1) 

44 

(184) 

Total additions (reductions) 

(140) 

2013 

2,206 

143 

285 

428 

2012 

1,326 

275 

1,665 

1,940 

Losses (2) 

(144) 

(1,735) 

(1,060) 

Balance, end of year 

$ 

615 

899 

2,206 

(1) 	 Results from changes in investor demand, mortgage insurer practices, credit 

and the financial stability of correspondent lenders. 

(2) 	 Year ended December 31, 2013, reflects $746 million and $508 million as a 
result of the settlements reached with FHLMC and FNMA, respectively, that 
resolved substantially all repurchase liabilities associated with loans sold to 
FHLMC prior to January 1, 2009 and loans sold to FNMA that were originated 
prior to January 1, 2009. 

193 

Note 10:  Intangible Assets 

The gross carrying value of intangible assets and accumulated 
amortization was: 

December 31, 2014 

December 31, 2013 

Gross 
carrying 
value 

Accumulated 
amortization 

Net 
carrying 
value 

Gross 
carrying 
value 

Accumulated 
amortization 

Net carrying 
value 

(in millions) 

Amortized intangible assets (1): 

MSRs (2) 

Core deposit intangibles 

Customer relationship and other intangibles 

$ 

2,906 

12,834 

3,179 

(1,664) 

(9,273) 

(2,322) 

Total amortized intangible assets 

$ 

18,919 

(13,259) 

Unamortized intangible assets: 

MSRs (carried at fair value) (2) 

$ 

12,738 

Goodwill 

Trademark 

25,705 

14 

(1)  Excludes fully amortized intangible assets. 
(2)  See Note 9 (Mortgage Banking Activities) for additional information on MSRs. 

(1,410) 

(8,160) 

(2,061) 

(11,631) 

1,229 

4,674 

1,084 

6,987 

1,242 

3,561 

857 

5,660 

2,639 

12,834 

3,145 

18,618 

15,580 

25,637 

14 

The following table provides the current year and estimated 
future amortization expense for amortized intangible assets. We 
based our projections of amortization expense shown below on 

existing asset balances at December 31, 2014. Future 
amortization expense may vary from these projections. 

(in millions) 

Year ended December 31, 2014 (actual) 

Estimate for year ended December 31, 

2015 

2016 

2017 

2018 

2019 

Amortized MSRs 

Core deposit 
intangibles 

Customer 
relationship and 
other 
intangibles 

$ 

$ 

254 

1,113 

261 

240 

202 

160 

129 

113 

1,022 

919 

851 

769 

— 

225 

211 

197 

187 

12 

Total 

1,628 

1,487 

1,332 

1,208 

1,085 

125 

For our goodwill impairment analysis, we allocate all of the 

goodwill to the individual operating segments. We identify 
reporting units that are one level below an operating segment 
(referred to as a component), and distinguish these reporting 
units based on how the segments and components are managed, 
taking into consideration the economic characteristics, nature of 
the products and customers of the components. At the time we 
acquire a business, we allocate goodwill to applicable reporting 

units based on their relative fair value, and if we have a 
significant business reorganization, we may reallocate the 
goodwill. See Note 24 (Operating Segments) for further 
information on management reporting. 

The following table shows the allocation of goodwill to our 

reportable operating segments for purposes of goodwill 
impairment testing. 

(in millions) 

December 31, 2012 

December 31, 2013 

Reduction in goodwill related to divested businesses 

Goodwill from business combinations 

Other 

December 31, 2014 

Community 
Banking 

Wholesale 
Banking 

Wealth, 
Brokerage and 
Retirement 

$ 

$ 

17,922 

17,922 

— 

— 

(8) 

7,344 

7,344 

(11) 

87 

— 

371 

371 

— 

— 

— 

Consolidated 
Company 

25,637 

25,637 

(11) 

87 

(8) 

$ 

17,914 

7,420 

371 

25,705 

194 

 
Note 11:  Deposits 

Following is a summary of the time certificates of deposit (CDs) 
and other time deposits issued by domestic and foreign offices. 

The contractual maturities of the domestic time deposits 

with a denomination of $100,000 or more are presented in the 
following table. 

(in billions) 

December 31, 

2014 

2013 

(in millions) 

Total domestic and foreign 

$ 

124.9 

117.4 

Three months or less 

$ 

After three months through six months 

After six months through twelve months 

After twelve months 

Total 

Demand deposit overdrafts of $581 million and 

$554 million were included as loan balances at 
December 31, 2014 and 2013, respectively. 

Domestic: 

$100,000 or more 

$250,000 or more 

Foreign: 

$100,000 or more 

$250,000 or more 

14.7 

6.9 

16.4 

16.4 

16.6 

7.2 

15.3 

15.2

 Substantially all CDs and other time deposits issued by 

domestic and foreign offices were interest bearing. The 
contractual maturities of these deposits are presented in the 
following table. 

(in millions) 

December 31, 2014 

2015 

2016 

2017 

2018 

2019 

Thereafter 

Total 

$ 

103,409 

10,205 

3,070 

3,207 

1,204 

3,785 

$ 

124,880 

2014 

3,700 

2,352 

2,340 

6,338 

$ 

14,730 

195 

0.27 

0.16 

0.17 

0.12 

0.26 

0.29 

0.18 

N/A 

N/A 

N/A 

Note 12:  Short-Term Borrowings 

The table below shows selected information for short-term 
borrowings, which predominantly mature in less than 30 days. 
We pledge certain financial instruments that we own to 

collateralize repurchase agreements and other securities 
financings. For additional information, see the “Pledged Assets” 
section of Note 14 (Guarantees, Pledged Assets and Collateral). 

(in millions) 

As of December 31, 

Federal funds purchased and securities sold under agreements to 

repurchase 

Commercial paper 

Other short-term borrowings 

Total 

Year ended December 31, 

Average daily balance 

Amount 

2014 

Rate 

Amount 

2013 

Rate 

Amount 

2012 

Rate 

$ 

51,052 

0.07%  $ 

36,263 

0.05%  $ 

34,973 

0.17% 

2,456 

10,010 

0.34 

0.07 

5,162 

12,458 

0.18 

0.31 

4,038 

18,164 

$ 

63,518 

0.08 

$ 

53,883 

0.12 

$ 

57,175 

Federal funds purchased and securities sold under agreements to 

repurchase 

Commercial paper 

Other short-term borrowings 

Total 

Maximum month-end balance 

$ 

44,680 

0.08 

$ 

36,227 

0.08 

$ 

32,092 

4,751 

10,680 

0.17 

0.18 

4,702 

13,787 

0.25 

0.22 

4,142 

14,962 

$ 

60,111 

0.10 

$ 

54,716 

0.13 

$ 

51,196 

Federal funds purchased and securities sold under agreements to 

repurchase (1) 

Commercial paper (2) 

Other short-term borrowings (3) 

$ 

51,052 

N/A  $ 

39,451 

N/A  $ 

36,327 

6,070 

12,209 

N/A 

N/A 

5,700 

16,564 

N/A 

N/A 

5,036 

18,164 

N/A- Not applicable 
(1)  Highest month-end balance in each of the last three years was December 2014, May 2013 and June 2012. 
(2)  Highest month-end balance in each of the last three years was March 2014, March 2013 and September 2012. 
(3)  Highest month-end balance in each of the last three years was June 2014, March 2013 and December 2012. 

196 

Note 13:  Long-Term Debt 

We issue long-term debt denominated in multiple currencies, 
predominantly in U.S. dollars. Our issuances have both fixed and 
floating interest rates. As a part of our overall interest rate risk 
management strategy, we often use derivatives to manage our 
exposure to interest rate risk. We also use derivatives to manage 
our exposure to foreign currency risk. As a result, a major 
portion of the long-term debt presented below is hedged in a fair 
value or cash flow hedge relationship. See Note 16 (Derivatives) 
for further information on qualifying hedge contracts. 

Following is a summary of our long-term debt carrying 

values, reflecting unamortized debt discounts and premiums, 
and purchase accounting adjustments, where applicable. The 
interest rates displayed represent the range of contractual rates 
in effect at December 31, 2014. These interest rates do not 
include the effects of any associated derivatives designated in a 
hedge accounting relationship. 

(in millions) 

Maturity date(s) 

Stated interest rate(s) 

Wells Fargo & Company (Parent only) 

December 31, 

2014 

2013 

2015-2038 

2015-2048 

2015-2053 

2016-2044 

2015-2016 

2029-2036 

2027 

2015 

2015-2053 

2016 

2015-2031 

2018-2019 

2015-2025 

2015-2025 

2015-2038 

2016-2017 

Senior 

Fixed-rate notes 

Floating-rate notes 

Structured notes (1) 

Total senior debt - Parent 

Subordinated 

Fixed-rate notes (2) 

Floating-rate notes 

Total subordinated debt - Parent 

Junior subordinated 

Fixed-rate notes - hybrid trust securities 

Floating-rate notes 

Total junior subordinated debt - Parent (3) 

Total long-term debt - Parent (2) 

Wells Fargo Bank, N.A. and other bank entities (Bank) 

Senior 

Fixed-rate notes 

Floating-rate notes 

Floating-rate extendible notes (4) 

Fixed-rate advances - Federal Home Loan Bank (FHLB) (5) 

Floating-rate advances - FHLB (5) 

Structured notes (1) 

Capital leases (Note 7) 

Total senior debt - Bank 

Subordinated 

Fixed-rate notes 

Floating-rate notes 

Total subordinated debt - Bank 

Junior subordinated 

Floating-rate notes 

Total junior subordinated debt - Bank (3) 

Long-term debt issued by VIE - Fixed rate (6) 

Long-term debt issued by VIE - Floating rate (6) 

Mortgage notes and other debt (7) 

Total long-term debt - Bank 

(continued on following page) 

2027 

0.802-0.881% 

2020-2047 

2016-2047 

2015-2062 

0.00-7.00% 

0.296-18.970 

0.00-9.20 

0.625-6.75% 

$ 

54,441 

0.00-3.735 

Varies 

3.45-7.574% 

0.573-0.601 

5.95-7.95% 

0.731-1.231 

15,317 

4,825 

74,583 

19,688 

1,215 

20,903 

1,378 

272 

1,650 

44,145 

12,445 

4,891 

61,481 

17,469 

1,190 

18,659 

1,178 

263 

1,441 

97,136 

81,581 

0.75% 

0.00-0.511 

500 

4,969 

500 

2,219 

0.281-0.387 

11,048 

10,749 

3.83-8.17 

0.22-0.35 

Varies 

Varies 

125 

160 

34,000 

19,000 

4 

9 

13 

11 

50,655 

32,652 

4.75-7.74% 

10,310 

0.442-3.107 

994 

11,304 

313 

313 

609 

996 

16,239 

80,116 

10,725 

1,616 

12,341 

303 

303 

1,098 

1,230 

16,874 

64,498 

197 

 
Note 13:  Long-Term Debt (continued) 

(continued from previous page) 

(in millions) 

Other consolidated subsidiaries 

Senior 

Fixed-rate notes 

FixFloat notes 

Structured notes (1) 

Total senior debt - Other consolidated subsidiaries 

Junior subordinated 

Floating-rate notes 

Total junior subordinated debt - Other consolidated 

subsidiaries (3) 

Long-term debt issued by VIE - Fixed rate (6) 

Long-term debt issued by VIE - Floating rate (6) 

Maturity date(s) 

Stated interest rate(s) 

December 31, 

2014 

2013 

2015-2023 

2.774-4.38% 

6,317 

6,543 

2020 

6.795% through 2015, Varies 

2021 

2027 

2015 

Varies 

0.733% 

5.16% 

20 

1 

20 

— 

6,338 

6,563 

155 

155 

23 

— 

175 

155 

155 

18 

10 

173 

6,691 

6,919 

$  183,943 

152,998 

Mortgage notes and other (7) 

2015-2022 

1.563-5.920 

Total long-term debt - Other consolidated subsidiaries 

Total long-term debt 

(1) 	 Predominantly consists of long-term notes where the performance of the note is linked to an embedded equity, commodity, or currency index, or basket of indices 

accounted for separately from the note as a free-standing derivative. For information on embedded derivatives, see the "Derivatives Not Designated as Hedging 
Instruments" section in Note 16 (Derivatives). In addition, a major portion consists of zero coupon callable notes where interest is paid as part of the final redemption 
amount. 
Includes fixed-rate subordinated notes issued by the Parent at a discount of $139 million and $140 million in 2014 and 2013, respectively, to effect a modification of 
Wells Fargo Bank, NA notes. These notes are carried at their par amount on the balance sheet of the Parent presented in Note 25 (Parent-Only Financial Statements). 

(2) 	

(3) 	 Represents junior subordinated debentures held by unconsolidated wholly-owned trusts formed for the sole purpose of issuing trust preferred securities. See Note 8 

(Securitizations and Variable Interest Entities) for additional information on our trust preferred security structures. 

(4) 	 Represents floating-rate extendible notes where holders of the notes may elect to extend the contractual maturity of all or a portion of the principal amount on a periodic 

basis. 

(5) 	 At December 31, 2014, Federal Home Loan Bank advances were secured by investment securities and residential loan collateral. Outstanding advances at 

December 31, 2013, were secured by residential loan collateral. 

(6) 	 For additional information on VIEs, see Note 8 (Securitizations and Variable Interest Entities). 
(7) 	 Predominantly related to securitizations and secured borrowings, see Note 8 (Securitizations and Variable Interest Entities). 

The aggregate carrying value of long-term debt that matures 

(based on contractual payment dates) as of December 31, 2014, 
in each of the following five years and thereafter, is presented in 
the following table. 

(in millions) 

Parent 

Company 

2015 

2016 

2017 

2018 

2019 

Thereafter 

Total 

$ 

9,014 

15,238 

13,215 

8,312 

6,480 

44,877 

16,606 

32,920 

17,870 

27,029 

25,190 

64,328 

$ 

97,136 

183,943 

As part of our long-term and short-term borrowing 

arrangements, we are subject to various financial and 
operational covenants. Some of the agreements under which 
debt has been issued have provisions that may limit the merger 
or sale of certain subsidiary banks and the issuance of capital 
stock or convertible securities by certain subsidiary banks. At 
December 31, 2014, we were in compliance with all the 
covenants. 

198 

  
 
Note 14:  Guarantees, Pledged Assets and Collateral 

Guarantees are contracts that contingently require us to make 
payments to a guaranteed party based on an event or a change in 
an underlying asset, liability, rate or index. Guarantees are 
generally in the form of standby letters of credit, securities 
lending and other indemnifications, written put options, 

recourse obligations, and other types of arrangements. The 
following table shows carrying value, maximum exposure to loss 
on our guarantees and the related non-investment grade 
amounts. 

(in millions) 

Carrying 
value 

Expires in 
one year 
or less 

Expires 
after one 

Expires 
year  after three 
years 
through 
five years 

through 
three 
years 

December 31, 2014 

Maximum exposure to loss 

Expires 
after five 
years 

Non-
investment 
grade 

Total 

Standby letters of credit (1) 

$ 

41 

16,271 

10,269 

6,295 

645 

33,480 

8,447 

Securities lending and other 

indemnifications 

Written put options (2) 

Loans and MHFS sold with recourse 

Factoring guarantees 

Other guarantees 

Total guarantees	 

— 

469 

72 

— 

24 

— 

7,644 

131 

3,460 

9 

2 

5,256 

486 

— 

85 

2 

2,822 

822 

— 

22 

5,948 

2,409 

5,386 

— 

2,158 

5,952 

18,131 

6,825 

3,460 

2,274 

— 

7,902 

3,945 

3,460 

69 

$ 

606 

27,515 

16,098 

9,963 

16,546 

70,122 

23,823 

December 31, 2013 

Maximum exposure to loss 

(in millions) 

Carrying 
value 

Expires in 
one year or 
less 

Expires 
after one 
year 
through 
three years 

Expires 
after three 
years 
through five 
years 

Expires 
after five 
years 

Non-
investment 
grade 

Total 

Standby letters of credit (1) 

$ 

56 

16,907 

11,628 

5,308 

994 

34,837 

9,512 

Securities lending and other 

indemnifications 

Written put options (2) 

Loans and MHFS sold with recourse 

Factoring guarantees 

Other guarantees (3) 

Total guarantees	 

— 

907 

86 

— 

33 

— 

4,775 

116 

2,915 

34 

3 

2,967 

418 

— 

111 

18 

3,521 

849 

— 

16 

3,199 

2,725 

5,014 

— 

971 

3,220 

13,988 

6,397 

2,915 

1,132 

25 

4,311 

3,674 

2,915 

113 

$ 

1,082 

24,747 

15,127 

9,712 

12,903 

62,489 

20,550 

(1) 	 Total maximum exposure to loss includes direct pay letters of credit (DPLCs) of $15.0 billion and $16.8 billion at December 31, 2014 and 2013, respectively. We issue 

DPLCs to provide credit enhancements for certain bond issuances. Beneficiaries (bond trustees) may draw upon these instruments to make scheduled principal and interest 
payments, redeem all outstanding bonds because a default event has occurred, or for other reasons as permitted by the agreement. We also originate multipurpose lending 
commitments under which borrowers have the option to draw on the facility in one of several forms, including as a standby letter of credit. Total maximum exposure to loss 
includes the portion of these facilities for which we have issued standby letters of credit under the commitments. 

(2) 	 Written put options, which are in the form of derivatives, are also included in the derivative disclosure in Note 16 (Derivatives). 
(3) 	

Includes amounts for liquidity agreements and contingent consideration that were previously reported separately. 

“Maximum exposure to loss” and “Non-investment grade” 

are required disclosures under GAAP. Non-investment grade 
represents those guarantees on which we have a higher risk of 
being required to perform under the terms of the guarantee. If 
the underlying assets under the guarantee are non-investment 
grade (that is, an external rating that is below investment grade 
or an internal credit default grade that is equivalent to a below 
investment grade external rating), we consider the risk of 
performance to be high. Internal credit default grades are 
determined based upon the same credit policies that we use to 
evaluate the risk of payment or performance when making loans 
and other extensions of credit. These credit policies are further 
described in Note 6 (Loans and Allowance for Credit Losses). 
Maximum exposure to loss represents the estimated loss 

that would be incurred under an assumed hypothetical 
circumstance, despite what we believe is its extremely remote 
possibility, where the value of our interests and any associated 
collateral declines to zero. Maximum exposure to loss estimates 
in the table above do not reflect economic hedges or collateral we 

could use to offset or recover losses we may incur under our 
guarantee agreements. Accordingly, this required disclosure is 
not an indication of expected loss. We believe the carrying value, 
which is either fair value for derivative-related products or the 
allowance for lending-related commitments, is more 
representative of our exposure to loss than maximum exposure 
to loss. 

STANDBY LETTERS OF CREDIT  We issue standby letters of 
credit, which include performance and financial guarantees, for 
customers in connection with contracts between our customers 
and third parties. Standby letters of credit are agreements where 
we are obligated to make payment to a third party on behalf of a 
customer if the customer fails to meet their contractual 
obligations. We consider the credit risk in standby letters of 
credit and commercial and similar letters of credit in 
determining the allowance for credit losses. 

199 

 
 
Note 14:  Guarantees, Pledged Assets and Collateral (continued) 

SECURITIES LENDING AND OTHER INDEMNIFICATIONS  As 
a securities lending agent, we lend debt and equity securities 
from participating institutional clients’ portfolios to third-party 
borrowers. These arrangements are for an indefinite period of 
time whereby we indemnify our clients against default by the 
borrower in returning these lent securities. This indemnity is 
supported by collateral received from the borrowers and is 
generally in the form of cash or highly liquid securities that are 
marked to market daily. The fair value of securities loaned out at 
December 31, 2014 and 2013, totaled $211 million and 
$337 million, respectively. The fair value of collateral supporting 
the loaned securities was $218 million and $346 million at 
December 31, 2014 and 2013, respectively. 

We use certain third-party clearing agents to clear and settle 

transactions on behalf of some of our institutional brokerage 
customers. We indemnify the clearing agents against loss that 
could occur for non-performance by our customers on 
transactions that are not sufficiently collateralized. Transactions 
subject to the indemnifications may include customer 
obligations related to the settlement of margin accounts and 
short positions, such as written call options and securities 
borrowing transactions. Outstanding customer obligations were 
$950 million and $769 million and the related collateral was 
$5.6 billion and $3.7 billion at December 31, 2014, and 
December 31, 2013, respectively. Our estimate of maximum 
exposure to loss, which requires judgment regarding the range 
and likelihood of future events, was $5.7 billion as of 
December 31, 2014, and $2.9 billion as of December 31, 2013. 

We enter into other types of indemnification agreements in 

the ordinary course of business under which we agree to 
indemnify third parties against any damages, losses and 
expenses incurred in connection with legal and other 
proceedings arising from relationships or transactions with us. 
These relationships or transactions include those arising from 
service as a director or officer of the Company, underwriting 
agreements relating to our securities, acquisition agreements 
and various other business transactions or arrangements. 
Because the extent of our obligations under these agreements 
depends entirely upon the occurrence of future events, we are 
unable to determine our potential future liability under these 
agreements. We do, however, record a liability for residential 
mortgage loans that we expect to repurchase pursuant to various 
representations and warranties. See Note 9 (Mortgage Banking 
Activities) for additional information on the liability for 
mortgage loan repurchase losses. 

WRITTEN PUT OPTIONS  Written put options are contracts 
that give the counterparty the right to sell to us an underlying 
instrument held by the counterparty at a specified price, and 
may include options, floors, caps and credit default swaps. These 
written put option contracts generally permit net settlement. 
While these derivative transactions expose us to risk if the option 
is exercised, we manage this risk by entering into offsetting 
trades or by taking short positions in the underlying instrument. 
We offset substantially all put options written to customers with 
purchased options. Additionally, for certain of these contracts, 
we require the counterparty to pledge the underlying instrument 
as collateral for the transaction. Our ultimate obligation under 
written put options is based on future market conditions and is 
only quantifiable at settlement. See Note 16 (Derivatives) for 
additional information regarding written derivative contracts. 

LOANS AND MHFS SOLD WITH RECOURSE  In certain loan 
sales or securitizations, we provide recourse to the buyer 
whereby we are required to indemnify the buyer for any loss on 
the loan up to par value plus accrued interest. We provide 
recourse, predominantly to the GSEs, on loans sold under 
various programs and arrangements. Primarily all of these 
programs and arrangements require that we share in the loans’ 
credit exposure for their remaining life by providing recourse to 
the GSE, up to 33.33% of actual losses incurred on a pro-rata 
basis, in the event of borrower default. Under the remaining 
recourse programs and arrangements, if certain events occur 
within a specified period of time from transfer date, we have to 
provide limited recourse to the buyer to indemnify them for 
losses incurred for the remaining life of the loans. The maximum 
exposure to loss reported in the accompanying table represents 
the outstanding principal balance of the loans sold or securitized 
that are subject to recourse provisions or the maximum losses 
per the contractual agreements. However, we believe the 
likelihood of loss of the entire balance due to these recourse 
agreements is remote and amounts paid can be recovered in 
whole or in part from the sale of collateral. During 2014 and 
2013 we repurchased $14 million and $33 million, respectively, 
of loans associated with these agreements. We also provide 
representation and warranty guarantees on loans sold under the 
various recourse programs and arrangements. Our loss exposure 
relative to these guarantees is separately considered and 
provided for, as necessary, in determination of our liability for 
loan repurchases due to breaches of representation and 
warranties. See Note 9 (Mortgage Banking Activities) for 
additional information on the liability for mortgage loan 
repurchase losses. 

FACTORING GUARANTEES  Under certain factoring 
arrangements, we are required to purchase trade receivables 
from third parties, generally upon their request, if receivable 
debtors default on their payment obligations. See Note 1 
(Summary of Significant Accounting Policies) for additional 
information. 

OTHER GUARANTEES  We are members of exchanges and 
clearing houses that we use to clear our trades and those of our 
customers. It is common that all members in these organizations 
are required to collectively guarantee the performance of other 
members. Our obligations under the guarantees are based on 
either a fixed amount or a multiple of the collateral we are 
required to maintain with these organizations. We have not 
recorded a liability for these arrangements as of the dates 
presented in the previous table because we believe the likelihood 
of loss is remote. 

Other guarantees also include liquidity agreements and 
contingent performance arrangements. We provide liquidity to 
certain off-balance sheet entities that hold securitized fixed-rate 
municipal bonds and consumer or commercial assets that are 
partially funded with the issuance of money market and other 
short-term notes. See Note 8 (Securitization and Variable 
Interest Entities) for additional information on securitization 
and VIEs. 

Under our contingent performance arrangements, we are 

required to pay the counterparties to transactions related to 
various customer relationships and lease agreements if third 
parties default on certain obligations. 

200 

 
 
  
 
 
Pledged Assets 
As part of our liquidity management strategy, we pledge assets to 
secure trust and public deposits, borrowings and letters of credit 
from the FHLB and FRB, securities sold under agreements to 
repurchase (repurchase agreements), and for other purposes as 
required or permitted by law or insurance statutory 
requirements. The types of collateral we pledge include 
securities issued by federal agencies, GSEs, domestic and foreign 
companies and various commercial and consumer loans. The 
following table provides the total carrying amount of pledged 

assets by asset type. The table excludes pledged consolidated VIE 
assets of $5.8 billion and $8.1 billion at December 31, 2014, and 
December 31, 2013, respectively, which can only be used to settle 
the liabilities of those entities. The table also excludes 
$10.1 billion and $15.3 billion in assets pledged in transactions 
accounted for as secured borrowings at December 31, 2014 and 
2013, respectively. See Note 8 (Securitizations and Variable 
Interest Entities) for additional information on consolidated VIE 
assets and secured borrowings. 

(in millions) 

Trading assets and other (1) 

Investment securities (2) 

Mortgages held for sale and loans (3) 

Total pledged assets	 

Dec. 31, 

2014 

49,685 

101,997 

418,338 

$ 

570,020 

Dec. 31, 

2013 

30,288 

85,468 

381,597 

497,353 

(1) 	 Represent assets pledged to collateralize repurchase agreements and other securities financings. Balance includes $49.4 billion and $29.0 billion at December 31, 2014 and 

(2) 	

(3) 	

2013, respectively, under agreements that permit the secured parties to sell or repledge the collateral. 
Includes carrying value of $6.6 billion and $8.7 billion (fair value of $6.8 billion and $8.7 billion) in collateral for repurchase agreements at December 31, 2014 and 2013, 
respectively, which are pledged under agreements that do not permit the secured parties to sell or repledge the collateral. Also includes $164 million in collateral pledged 
under repurchase agreements at December 31, 2014, that permit the secured parties to sell or repledge the collateral. 
Includes mortgages held for sale of $8.7 billion and $7.3 billion at December 31, 2014 and 2013, respectively. Balance consists of mortgages held for sale and loans that 
are pledged under agreements that do not permit the secured parties to sell or repledge the collateral. Amounts exclude $1.7 billion and $2.1 billion at December 31, 2014 
and 2013, respectively, of pledged loans recorded on our balance sheet representing certain delinquent loans that are eligible for repurchase primarily from GNMA loan 
securitizations. See Note 8 (Securitizations and Variable Interest Entities) for additional information. 

201 

 
Note 14:  Guarantees, Pledged Assets and Collateral (continued) 

Offsetting of Resale and Repurchase Agreements 
and Securities Borrowing and Lending 
Agreements 
The table below presents resale and repurchase agreements 
subject to master repurchase agreements (MRA) and securities 
borrowing and lending agreements subject to master securities 
lending agreements (MSLA). We account for transactions 
subject to these agreements as collateralized financings, and 
those with a single counterparty are presented net on our 
balance sheet, provided certain criteria are met that permit 
balance sheet netting. Most transactions subject to these 
agreements do not meet those criteria and thus are not eligible 
for balance sheet netting. 

Collateral we pledged consists of non-cash instruments, 
such as securities or loans, and is not netted on the balance sheet 
against the related collateralized liability. Collateral we received 

includes securities or loans and is not recognized on our balance 
sheet. Collateral received or pledged may be increased or 
decreased over time to maintain certain contractual thresholds 
as the assets underlying each arrangement fluctuate in value. 
Generally, these agreements require collateral to exceed the 
asset or liability recognized on the balance sheet. The following 
table includes the amount of collateral pledged or received 
related to exposures subject to enforceable MRAs or MSLAs. 
While these agreements are typically over-collateralized, U.S. 
GAAP requires disclosure in this table to limit the amount of 
such collateral to the amount of the related recognized asset or 
liability for each counterparty. 

In addition to the amounts included in the table below, we 

also have balance sheet netting related to derivatives that is 
disclosed within Note 16 (Derivatives). 

(in millions) 

Assets: 

Resale and securities borrowing agreements 

Gross amounts recognized 

Gross amounts offset in consolidated balance sheet (1) 

Net amounts in consolidated balance sheet (2)	 

Collateral not recognized in consolidated balance sheet (3)	 

Net amount (4)	 

Liabilities: 

Repurchase and securities lending agreements 

Gross amounts recognized 

Gross amounts offset in consolidated balance sheet (1) 

Net amounts in consolidated balance sheet (5)	 

Collateral pledged but not netted in consolidated balance sheet (6)	 

Net amount (7)	 

Dec. 31, 

2014 

Dec. 31, 

2013 

58,148 

(6,477) 

51,671 

38,635 

(2,817) 

35,818 

(51,624) 

(35,768) 

47 

50 

56,583 

(6,477) 

50,106 

38,032 

(2,817) 

35,215 

(49,713) 

(34,770) 

393 

445 

(1) 	 Represents recognized amount of resale and repurchase agreements with counterparties subject to enforceable MRAs or MSLAs that have been offset in the consolidated 

balance sheet. 

(2) 	 At December 31, 2014 and 2013, includes $36.8 billion and $25.7 billion, respectively, classified on our consolidated balance sheet in Federal funds sold, securities 

purchased under resale agreements and other short-term investments and $14.9 billion and $10.1 billion, respectively, in Loans. 

(3) 	 Represents the fair value of collateral we have received under enforceable MRAs or MSLAs, limited for table presentation purposes to the amount of the recognized asset 

due from each counterparty. At December 31, 2014 and 2013, we have received total collateral with a fair value of $64.5 billion and $43.3 billion, respectively, all of which, 
we have the right to sell or repledge. These amounts include securities we have sold or repledged to others with a fair value of $40.8 billion at December 31, 2014 and 
$23.8 billion at December 31, 2013. 

(4) 	 Represents the amount of our exposure that is not collateralized and/or is not subject to an enforceable MRA or MSLA. 
(5) 	 Amount is classified in Short-term borrowings on our consolidated balance sheet. 
(6) 	 Represents the fair value of collateral we have pledged, related to enforceable MRAs or MSLAs, limited for table presentation purposes to the amount of the recognized 
liability owed to each counterparty. At December 31, 2014 and December 31, 2013, we have pledged total collateral with a fair value of $56.5 billion and $39.0 billion, 
respectively, of which, the counterparty does not have the right to sell or repledge $6.9 billion as of December 31, 2014, and $10.0 billion as of December 31, 2013. 

(7) 	 Represents the amount of our obligation that is not covered by pledged collateral and/or is not subject to an enforceable MRA or MSLA. 

202 

Note 15:  Legal Actions 

Wells Fargo and certain of our subsidiaries are involved in a 
number of judicial, regulatory and arbitration proceedings 
concerning matters arising from the conduct of our business 
activities. These proceedings include actions brought against 
Wells Fargo and/or our subsidiaries with respect to corporate 
related matters and transactions in which Wells Fargo and/or 
our subsidiaries were involved. In addition, Wells Fargo and our 
subsidiaries may be requested to provide information or 
otherwise cooperate with government authorities in the conduct 
of investigations of other persons or industry groups. 

Although there can be no assurance as to the ultimate 
outcome, Wells Fargo and/or our subsidiaries have generally 
denied, or believe we have a meritorious defense and will deny, 
liability in all significant litigation pending against us, including 
the matters described below, and we intend to defend vigorously 
each case, other than matters we describe as having settled. 
Reserves are established for legal claims when payments 
associated with the claims become probable and the costs can be 
reasonably estimated. The actual costs of resolving legal claims 
may be substantially higher or lower than the amounts reserved 
for those claims. 

FHA INSURANCE LITIGATION  On October 9, 2012, the United 
States filed a complaint, captioned United States of America v. 
Wells Fargo Bank, N.A., in the U.S. District Court for the 
Southern District of New York. The complaint makes claims with 
respect to Wells Fargo's Federal Housing Administration (FHA) 
lending program for the period 2001 to 2010. The complaint 
alleges, among other allegations, that Wells Fargo improperly 
certified certain FHA mortgage loans for United States 
Department of Housing and Urban Development (HUD) 
insurance that did not qualify for the program, and therefore 
Wells Fargo should not have received insurance proceeds from 
HUD when some of the loans later defaulted. The complaint 
further alleges Wells Fargo knew some of the mortgages did not 
qualify for insurance and did not disclose the deficiencies to 
HUD before making insurance claims. On December 1, 2012, 
Wells Fargo filed a motion in the U.S. District Court for the 
District of Columbia seeking to enforce a release of Wells Fargo 
given by the United States, which was denied on February 12, 
2013. On April 11, 2013, Wells Fargo appealed the decision to the 
U.S. Court of Appeals for the District of Columbia Circuit. The 
Court affirmed the denial of Wells Fargo's motion on June 20, 
2014. Previous resolution discussions did not result in an 
acceptable final agreement. The parties are again engaged in 
discovery. 

INTERCHANGE LITIGATION  Wells Fargo Bank, N.A., 
Wells Fargo & Company, Wachovia Bank, N.A. and Wachovia 
Corporation are named as defendants, separately or in 
combination, in putative class actions filed on behalf of a 
plaintiff class of merchants and in individual actions brought by 
individual merchants with regard to the interchange fees 
associated with Visa and MasterCard payment card transactions. 
These actions have been consolidated in the U.S. District Court 
for the Eastern District of New York. Visa, MasterCard and 
several banks and bank holding companies are named as 
defendants in various of these actions. The amended and 
consolidated complaint asserts claims against defendants based 
on alleged violations of federal and state antitrust laws and seeks 
damages, as well as injunctive relief. Plaintiff merchants allege 
that Visa, MasterCard and payment card issuing banks 

unlawfully colluded to set interchange rates. Plaintiffs also allege 
that enforcement of certain Visa and MasterCard rules and 
alleged tying and bundling of services offered to merchants are 
anticompetitive. Wells Fargo and Wachovia, along with other 
defendants and entities, are parties to Loss and Judgment 
Sharing Agreements, which provide that they, along with other 
entities, will share, based on a formula, in any losses from the 
Interchange Litigation. On July 13, 2012, Visa, MasterCard and 
the financial institution defendants, including Wells Fargo, 
signed a memorandum of understanding with plaintiff 
merchants to resolve the consolidated class actions and reached 
a separate settlement in principle of the consolidated individual 
actions. The proposed settlement payments by all defendants in 
the consolidated class and individual actions total approximately 
$6.6 billion. The class settlement also provides for the 
distribution to class merchants of 10 basis points of default 
interchange across all credit rate categories for a period of eight 
consecutive months. The Court granted final approval of the 
settlement, which is proceeding. Merchants have filed several 
“opt-out” actions. 

MORTGAGE RELATED REGULATORY INVESTIGATIONS 
Government agencies continue investigations or examinations of 
certain mortgage related practices of Wells Fargo and 
predecessor institutions. Wells Fargo, for itself and for 
predecessor institutions, has responded, and continues to 
respond, to requests from government agencies seeking 
information regarding the origination, underwriting and 
securitization of residential mortgages, including sub-prime 
mortgages. 

ORDER OF POSTING LITIGATION  A series of putative class 
actions have been filed against Wachovia Bank, N.A. and 
Wells Fargo Bank, N.A., as well as many other banks, 
challenging the high to low order in which the banks post debit 
card transactions to consumer deposit accounts. There are 
currently several such cases pending against Wells Fargo Bank 
(including the Wachovia Bank cases to which Wells Fargo 
succeeded), most of which have been consolidated in multi-
district litigation proceedings in the U.S. District Court for the 
Southern District of Florida. The bank defendants moved to 
compel these cases to arbitration under Supreme Court 
authority. On November 22, 2011, the Judge denied the motion. 
The bank defendants appealed the decision to the U.S. Court of 
Appeals for the Eleventh Circuit. On October 26, 2012, the 
Eleventh Circuit affirmed the District Court’s denial of the 
motion. Wells Fargo renewed its motion to compel arbitration 
with respect to the unnamed putative class members. On April 8, 
2013, the District Court denied the motion and Wells Fargo 
appealed the decision to the Eleventh Circuit. On February 10, 
2015, the Eleventh Circuit vacated the order based on the 
District Court's lack of jurisdiction until class certification has 
been determined, and remanded to the District Court for further 
proceedings. 

On August 10, 2010, the U.S. District Court for the Northern 
District of California issued an order in Gutierrez v. Wells Fargo 
Bank, N.A., a case that was not consolidated in the multi-district 
proceedings, enjoining the bank’s use of the high to low posting 
method for debit card transactions with respect to the plaintiff 
class of California depositors, directing the bank to establish a 
different posting methodology and ordering remediation of 
approximately $203 million. On October 26, 2010, a final 

203 

   
 
  
 
 
 
 
OUTLOOK  When establishing a liability for contingent litigation 
losses, the Company determines a range of potential losses for 
each matter that is both probable and estimable, and records the 
amount it considers to be the best estimate within the range. The 
high end of the range of reasonably possible potential litigation 
losses in excess of the Company’s liability for probable and 
estimable losses was $1.1 billion as of December 31, 2014. For 
these matters and others where an unfavorable outcome is 
reasonably possible but not probable, there may be a range of 
possible losses in excess of the established liability that cannot 
be estimated. Based on information currently available, advice of 
counsel, available insurance coverage and established reserves, 
Wells Fargo believes that the eventual outcome of the actions 
against Wells Fargo and/or its subsidiaries, including the 
matters described above, will not, individually or in the 
aggregate, have a material adverse effect on Wells Fargo’s 
consolidated financial position. However, in the event of 
unexpected future developments, it is possible that the ultimate 
resolution of those matters, if unfavorable, may be material to 
Wells Fargo’s results of operations for any particular period. 

Note 15:  Legal Actions (continued) 

judgment was entered in Gutierrez. On October 28, 2010, 
Wells Fargo appealed to the U.S. Court of Appeals for the Ninth 
Circuit. On December 26, 2012, the Ninth Circuit reversed the 
order requiring Wells Fargo to change its order of posting and 
vacated the portion of the order granting remediation of 
approximately $203 million on the grounds of federal 
preemption. The Ninth Circuit affirmed the District Court’s 
finding that Wells Fargo violated a California state law 
prohibition on fraudulent representations and remanded the 
case to the District Court for further proceedings. On 
August 5, 2013, the District Court entered a judgment against 
Wells Fargo in the approximate amount of $203 million, 
together with post-judgment interest thereon from 
October 25, 2010, and, effective as of July 15, 2013, enjoined 
Wells Fargo from making or disseminating additional 
misrepresentations about its order of posting of transactions. On 
August 7, 2013, Wells Fargo appealed the judgment to the Ninth 
Circuit. On October 29, 2014, the Ninth Circuit affirmed the trial 
court’s judgment against Wells Fargo for approximately 
$203 million, but limited the injunction to debit card 
transactions. Wells Fargo is presently considering its options. 

SECURITIES LENDING LITIGATION  Wells Fargo Bank, N.A. is 
involved in four separate actions brought by securities lending 
customers of Wells Fargo and Wachovia Bank in various courts. 
In general, each of the cases alleges losses based on claims that 
Wells Fargo violated fiduciary and contractual duties in its 
investment of collateral for loaned securities. Blue Cross/Blue 
Shield of Minnesota, et al., v. Wells Fargo Bank, N.A. resulted in 
verdicts dismissing the claims against Wells Fargo. Plaintiffs 
have appealed the verdicts. The remaining cases are scheduled 
for trial in 2015. 

204 

  
Note 16:  Derivatives 

We primarily use derivatives to manage exposure to market risk, 
including interest rate risk, credit risk and foreign currency risk, 
and to assist customers with their risk management objectives. 
We designate certain derivatives as hedging instruments in a 
qualifying hedge accounting relationship (fair value or cash flow 
hedge). Our remaining derivatives consist of economic hedges 
that do not qualify for hedge accounting and derivatives held for 
customer accommodation, trading or other purposes. 

Our asset/liability management approach to interest rate, 

foreign currency and certain other risks includes the use of 
derivatives. Such derivatives are typically designated as fair 
value or cash flow hedges, or economic hedges. This helps 
minimize significant, unplanned fluctuations in earnings, fair 
values of assets and liabilities, and cash flows caused by interest 
rate, foreign currency and other market risk volatility. This 
approach involves modifying the repricing characteristics of 
certain assets and liabilities so that changes in interest rates, 
foreign currency and other exposures do not have a significantly 
adverse effect on the net interest margin, cash flows and 
earnings. As a result of fluctuations in these exposures, hedged 
assets and liabilities will gain or lose fair value. In a fair value or 
economic hedge, the effect of this unrealized gain or loss will 
generally be offset by the gain or loss on the derivatives linked to 
the hedged assets and liabilities. In a cash flow hedge, where we 
manage the variability of cash payments due to interest rate 
fluctuations by the effective use of derivatives linked to hedged 
assets and liabilities, the hedged asset or liability is not adjusted 
and the unrealized gain or loss on the derivative is generally 
reflected in other comprehensive income and not in earnings. 

We also offer various derivatives, including interest rate, 
commodity, equity, credit and foreign exchange contracts, to our 
customers as part of our trading businesses. These derivative 
transactions, which involve us engaging in market-making 
activities or acting as an intermediary, are conducted in an effort 
to help customers manage their market price risks. We usually 
offset our exposure from such derivatives by entering into other 
financial contracts, such as separate derivative or security 
transactions. The customer accommodations and any offsetting 
derivatives are treated as customer accommodation, trading and 
other derivatives in our disclosures. Additionally, this category 
includes embedded derivatives that are required to be accounted 
for separately from their host contracts. 

The following table presents the total notional or 
contractual amounts and fair values for our derivatives. 
Derivative transactions can be measured in terms of the notional 
amount, but this amount is not recorded on the balance sheet 
and is not, when viewed in isolation, a meaningful measure of 
the risk profile of the instruments. The notional amount is 
generally not exchanged, but is used only as the basis on which 
interest and other payments are determined. Derivatives 
designated as qualifying hedging instruments and economic 
hedges are recorded on the balance sheet at fair value in other 
assets or other liabilities. Customer accommodation, trading and 
other derivatives are recorded on the balance sheet at fair value 
in trading assets, other assets or other liabilities. 

205 

Note 16:  Derivatives (continued) 

December 31, 2014	 

December 31, 2013 

Notional or 

Fair value 

Notional or 

Fair value 

contractual 

Asset 

Liability 

contractual 

Asset 

Liability 

(in millions) 

amount  derivatives  derivatives 

amount 

derivatives 

derivatives 

Derivatives designated as hedging instruments 

Interest rate contracts (1) 

Foreign exchange contracts (1) 

Total derivatives designated as

 qualifying hedging instruments 

Derivatives not designated as hedging instruments 

$  148,967 

26,778 

6,536 

752 

2,435 

1,347 

100,412 

26,483 

4,315 

1,091 

2,528 

847 

7,288 

3,782 

5,406 

3,375 

Economic hedges: 

Interest rate contracts (2) 

Equity contracts 

Foreign exchange contracts 

Subtotal (3) 

Customer accommodation, trading and 

other derivatives: 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts - protection sold 

Credit contracts - protection purchased 

Other derivatives (3) 

Subtotal (3) 

Total derivatives not designated as hedging instruments 

Total derivatives before netting 

Netting (4) 

Total	 

221,527 

5,219 

14,405 

697 

367 

275 

1,339 

487 

220,577 

96 

28 

611 

3,273 

10,064 

595 

349 

21 

965 

897 

206 

35 

1,138 

4,378,767 

56,465 

57,137 

4,030,068 

50,936 

53,113 

88,640 

138,422 

253,742 

12,304 

16,659 

1,994 

7,461 

8,638 

6,377 

151 

755 

— 

7,702 

6,942 

6,452 

943 

168 

44 

96,889 

96,379 

164,160 

19,501 

23,314 

2,160 

79,847 

79,388 

81,186 

79,999 

88,474 

83,781 

2,673 

7,475 

3,731 

354 

1,147 

13 

66,329 

67,294 

72,700 

2,603 

7,588 

3,626 

1,532 

368 

16 

68,846 

69,984 

73,359 

(65,869) 

(65,043) 

(56,894) 

(63,739) 

$  22,605 

18,738 

15,806 

9,620 

(1) 	 Notional amounts presented exclude $1.9 billion of interest rate contracts at both December 31, 2014 and 2013, for certain derivatives that are combined for designation 
as a hedge on a single instrument. The notional amount for foreign exchange contracts at December 31, 2014, excludes $2.7 billion for certain derivatives that are 
combined for designation as a hedge on a single instrument. 
Includes economic hedge derivatives used to hedge the risk of changes in the fair value of residential MSRs, MHFS, loans, derivative loan commitments and other interests 
held. 

(2) 	

(3) 	 Prior period has been revised to conform with current period presentation. 
(4) 	 Represents balance sheet netting of derivative asset and liability balances, related cash collateral and portfolio level counterparty valuation adjustments. See the next table 

in this Note for further information. 

The following table provides information on the gross fair 

values of derivative assets and liabilities, the balance sheet 
netting adjustments and the resulting net fair value amount 
recorded on our balance sheet, as well as the non-cash collateral 
associated with such arrangements. We execute substantially all 
of our derivative transactions under master netting 
arrangements. We reflect all derivative balances and related cash 
collateral subject to enforceable master netting arrangements on 
a net basis within the balance sheet. The “Gross amounts 
recognized” column in the following table include $69.6 billion 
and $75.0 billion of gross derivative assets and liabilities, 
respectively, at December 31, 2014, and $59.8 billion and 
$66.1 billion, respectively, at December 31, 2013, with 
counterparties subject to enforceable master netting 
arrangements that are carried on the balance sheet net of 
offsetting amounts. The remaining gross derivative assets and 
liabilities of $18.9 billion and $8.8 billion, respectively, at 
December 31, 2014 and $12.9 billion and $7.3 billion, 
respectively, at December 31, 2013, include those with 
counterparties subject to master netting arrangements for which 
we have not assessed the enforceability because they are with 
counterparties where we do not currently have positions to 
offset, those subject to master netting arrangements where we 
have not been able to confirm the enforceability and those not 
subject to master netting arrangements. As such,we do not net 

206 

derivative balances or collateral within the balance sheet for 
these counterparties. 

We determine the balance sheet netting adjustments based 
on the terms specified within each master netting arrangement. 
We disclose the balance sheet netting amounts within the 
column titled “Gross amounts offset in consolidated balance 
sheet.” Balance sheet netting adjustments are determined at the 
counterparty level for which there may be multiple contract 
types. For disclosure purposes, we allocate these adjustments to 
the contract type for each counterparty proportionally based 
upon the “Gross amounts recognized” by counterparty. As a 
result, the net amounts disclosed by contract type may not 
represent the actual exposure upon settlement of the contracts. 
Balance sheet netting does not include non-cash collateral 
that we receive and pledge. For disclosure purposes, we present 
the fair value of this non-cash collateral in the column titled 
“Gross amounts not offset in consolidated balance sheet 
(Disclosure-only netting)” within the table. We determine and 
allocate the Disclosure-only netting amounts in the same 
manner as balance sheet netting amounts. 

The “Net amounts” column within the following table 

represents the aggregate of our net exposure to each 
counterparty after considering the balance sheet and Disclosure-
only netting adjustments. We manage derivative exposure by 
monitoring the credit risk associated with each counterparty 

using counterparty specific credit risk limits, using master 
netting arrangements and obtaining collateral. Derivative 
contracts executed in over-the-counter markets include bilateral 
contractual arrangements that are not cleared through a central 
clearing organization but are typically subject to master netting 
arrangements. The percentage of our bilateral derivative 
transactions outstanding at period end in such markets, based 
on gross fair value, is provided within the following table. Other 
derivative contracts executed in over-the-counter or exchange-

traded markets are settled through a central clearing 
organization and are excluded from this percentage. In addition 
to the netting amounts included in the table, we also have 
balance sheet netting related to resale and repurchase 
agreements that are disclosed within Note 14 (Guarantees, 
Pledged Assets and Collateral). 

Gross 
amounts 
offset in 
consolidated 
balance 
sheet (1) 

Gross 
amounts 
recognized 

Net amounts in 
consolidated 
balance sheet (2) 

Gross amounts 
not offset in 
consolidated 
balance sheet 
(Disclosure-only 
netting) (3) 

Percent 
exchanged in 
over-the-counter 
market (4) 

Net 
amounts 

(in millions) 

December 31, 2014 

Derivative assets 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts-protection sold 

Credit contracts-protection purchased 

$  63,698 

(56,051) 

7,461 

9,005 

7,404 

151 

755 

(1,233) 

(2,842) 

(4,923) 

(131) 

(689) 

7,647 

6,228 

6,163 

2,481 

20 

66 

(769) 

(72) 

(405) 

(85) 

— 

(1) 

6,878 

6,156 

5,758 

2,396 

20 

65 

Total derivative assets 

$  88,474 

(65,869) 

22,605 

(1,332) 

21,273 

Derivative liabilities 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts-protection sold 

Credit contracts-protection purchased 

Other contracts 

$  60,059 

(54,394) 

7,702 

7,038 

7,827 

943 

168 

44 

(1,459) 

(2,845) 

(5,511) 

(713) 

(121) 

— 

5,665 

6,243 

4,193 

2,316 

230 

47 

44 

(4,244) 

(33) 

(484) 

(270) 

(199) 

(18) 

— 

1,421 

6,210 

3,709 

2,046 

31 

29 

44 

Total derivative liabilities 

$  83,781 

(65,043) 

18,738 

(5,248) 

13,490 

December 31, 2013 

Derivative assets 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts-protection sold 

Credit contracts-protection purchased 

Other contracts 

$  55,846 

(48,271) 

2,673 

7,824 

4,843 

354 

1,147 

13 

(659) 

(3,254) 

(3,567) 

(302) 

(841) 

— 

7,575 

2,014 

4,570 

1,276 

52 

306 

13 

(1,101) 

(72) 

(239) 

(9) 

— 

(33) 

— 

6,474 

1,942 

4,331 

1,267 

52 

273 

13 

Total derivative assets 

$  72,700 

(56,894) 

15,806 

(1,454) 

14,352 

Derivative liabilities 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts-protection sold 

Credit contracts-protection purchased 

Other contracts 

$  56,538 

(53,902) 

2,603 

7,794 

4,508 

1,532 

368 

16 

(952) 

(3,502) 

(3,652) 

(1,432) 

(299) 

— 

2,636 

1,651 

4,292 

856 

100 

69 

16 

(482) 

(11) 

(124) 

— 

— 

— 

— 

2,154 

1,640 

4,168 

856 

100 

69 

16 

Total derivative liabilities 

$  73,359 

(63,739) 

9,620 

(617) 

9,003 

45% 

27 

54 

98 

90 

100 

44% 

81 

82 

100 

100 

86 

100 

65 % 

52 

81 

100 

92 

100 

100 

66 % 

73 

94 

100 

100 

89 

100 

(1)  Represents amounts with counterparties subject to enforceable master netting arrangements that have been offset in the consolidated balance sheet, including related cash 
collateral and portfolio level counterparty valuation adjustments. Counterparty valuation adjustments were $266 million and $236 million related to derivative assets and 
$56 million and $67 million related to derivative liabilities as of December 31, 2014 and 2013, respectively. Cash collateral totaled $5.2 billion and $4.6 billion, netted against 
derivative assets and liabilities, respectively, at December 31, 2014, and $4.3 billion and $11.3 billion, respectively, at December 31, 2013. 

(2)  Net derivative assets of $16.9 billion and $14.4 billion are classified in Trading assets as of December 31, 2014 and 2013, respectively. $5.7 billion and $1.4 billion are 

classified in Other assets in the consolidated balance sheet as of December 31, 2014 and 2013, respectively. Net derivative liabilities are classified in Accrued expenses and 
other liabilities in the consolidated balance sheet. 

(3)  Represents the fair value of non-cash collateral pledged and received against derivative assets and liabilities with the same counterparty that are subject to enforceable 
master netting arrangements. U.S. GAAP does not permit netting of such non-cash collateral balances in the consolidated balance sheet but requires disclosure of these 
amounts. 

(4)  Represents derivatives executed in over-the-counter markets not settled through a central clearing organization. Over-the-counter percentages are calculated based on 

Gross amounts recognized as of the respective balance sheet date. The remaining percentage represents derivatives settled through a central clearing organization, which 
are executed in either over-the-counter or exchange-traded markets. 

207 

Note 16:  Derivatives (continued) 

Fair Value Hedges 
We use interest rate swaps to convert certain of our fixed-rate 
long-term debt to floating rates to hedge our exposure to interest 
rate risk. We also enter into cross-currency swaps, cross-
currency interest rate swaps and forward contracts to hedge our 
exposure to foreign currency risk and interest rate risk 
associated with the issuance of non-U.S. dollar denominated 
long-term debt. In addition, we use interest rate swaps, cross-
currency swaps, cross-currency interest rate swaps and forward 
contracts to hedge against changes in fair value of certain 
investments in available-for-sale debt securities due to changes 
in interest rates, foreign currency rates, or both. We also use 
interest rate swaps to hedge against changes in fair value for 
certain mortgages held for sale. The entire derivative gain or loss 
is included in the assessment of hedge effectiveness for all fair 
value hedge relationships, except for those involving foreign-
currency denominated available-for-sale securities and long­

term debt hedged with foreign currency forward derivatives for 
which the time value component of the derivative gain or loss 
related to the changes in the difference between the spot and 
forward price is excluded from the assessment of hedge 
effectiveness. 

We use statistical regression analysis to assess hedge 
effectiveness, both at inception of the hedging relationship and 
on an ongoing basis. The regression analysis involves regressing 
the periodic change in fair value of the hedging instrument 
against the periodic changes in fair value of the asset or liability 
being hedged due to changes in the hedged risk(s). The 
assessment includes an evaluation of the quantitative measures 
of the regression results used to validate the conclusion of high 
effectiveness. 

The following table shows the net gains (losses) recognized 

in the income statement related to derivatives in fair value 
hedging relationships. 

(in millions) 

Year ended December 31, 2014 

Interest rate contracts hedging: 

Foreign exchange 
contracts hedging: 

Available-
for-sale 
securities 

Mortgages 
held for 
sale 

Long-term 
debt 

Available-
for-sale 
securities 

Long-term 
debt 

Total net 
gains 
(losses) on 
fair value 
hedges 

Net interest income (expense) recognized on derivatives 

$ 

(722) 

(15) 

1,843 

(10) 

308 

1,404 

Gains (losses) recorded in noninterest income 

Recognized on derivatives 

Recognized on hedged item 

Net recognized on fair value hedges (ineffective 

portion) (1) 

Year ended December 31, 2013 

(1,943) 

(49) 

3,623 

391 

(1,418) 

1,911 

32 

(3,143) 

(388) 

1,490 

604 

(98) 

$ 

(32) 

(17) 

480 

3 

72 

506 

Net interest income (expense) recognized on derivatives 

$ 

(584) 

(11) 

1,632 

(8) 

280 

1,309 

Gains (losses) recorded in noninterest income 

Recognized on derivatives 

Recognized on hedged item 

1,889 

(1,874) 

Net recognized on fair value hedges (ineffective portion) (1) 

$ 

15 

Year ended December 31, 2012 

47 

(57) 

(10) 

(3,767) 

3,521 

(246) 

(49) 

(847) 

(2,727) 

49 

— 

722 

(125) 

2,361 

(366) 

Net interest income (expense) recognized on derivatives 

$ 

(457) 

(4) 

1,685 

(5) 

248 

1,467 

Gains (losses) recorded in noninterest income 

Recognized on derivatives	 

Recognized on hedged item	 

Net recognized on fair value hedges (ineffective portion) (1) 

$ 

(22) 

17 

(5) 

(15) 

6 

(9) 

(179) 

233 

54 

39 

(3) 

36 

567 

(610) 

(43) 

390 

(357) 

33 

(1) 	

Included $(1) million, $(5) million and $(9) million, respectively, for years ended December 31, 2014, 2013, and 2012 of the time value component recognized as net 
interest income (expense) on forward derivatives hedging foreign currency available-for-sale securities and long-term debt that were excluded from the assessment of 
hedge effectiveness. 

208 

Cash Flow Hedges 
We use interest rate swaps to hedge the variability in interest 
payments received on certain floating-rate commercial loans and 
paid on certain floating-rate debt due to changes in the 
benchmark interest rate. Gains and losses on derivatives that are 
reclassified from OCI to interest income (for loans) and interest 
expense (for debt) in the current period are included in the line 
item in which the hedged item’s effect on earnings is recorded. 
All parts of gain or loss on these derivatives are included in the 
assessment of hedge effectiveness. We assess hedge effectiveness 
using regression analysis, both at inception of the hedging 
relationship and on an ongoing basis. The regression analysis 
involves regressing the periodic changes in cash flows of the 
hedging instrument against the periodic changes in cash flows of 
the forecasted transaction being hedged due to changes in the 

hedged risk(s). The assessment includes an evaluation of the 
quantitative measures of the regression results used to validate 
the conclusion of high effectiveness. 

Based upon current interest rates, we estimate that 

$758 million (pre tax) of deferred net gains on derivatives in OCI 
at December 31, 2014, will be reclassified into net interest 
income during the next twelve months. Future changes to 
interest rates may significantly change actual amounts 
reclassified to earnings. We are hedging our exposure to the 
variability of future cash flows for all forecasted transactions for 
a maximum of 7 years. 

The following table shows the net gains (losses) recognized 

related to derivatives in cash flow hedging relationships. 

(in millions) 

Gains (losses) (pre tax) recognized in OCI on derivatives 

$ 

Gains (pre tax) reclassified from cumulative OCI into net income (1) 

Gains (losses) (pre tax) recognized in noninterest income for hedge ineffectiveness (2) 

(1)  See Note 23 (Other Comprehensive Income) for detail on components of net income. 
(2)  None of the change in value of the derivatives was excluded from the assessment of hedge effectiveness. 

2014 

952 

545 

2 

Year ended December 31, 

2013 

(32) 

296 

1 

2012 

52 

388 

(1) 

Derivatives Not Designated as Hedging Instruments 
We use economic hedge derivatives primarily to hedge the risk of 
changes in the fair value of certain residential MHFS, certain 
loans held for investment, residential MSRs measured at fair 
value, derivative loan commitments and other interests held. 
The resulting gain or loss on these economic hedge derivatives is 
reflected in mortgage banking noninterest income, net gains 
(losses) from equity investments and other noninterest income. 
The derivatives used to hedge MSRs measured at fair value, 

which include swaps, swaptions, constant maturity mortgages, 
forwards, Eurodollar and Treasury futures and options 
contracts, resulted in net derivative gains of $3.5 billion in 2014, 
net derivative losses of $2.9 billion in 2013 and net derivative 
gains of $3.6 billion in 2012, which are included in mortgage 
banking noninterest income. The aggregate fair value of these 
derivatives was a net asset of $492 million at December 31, 2014 
and a net liability of $531 million at December 31, 2013. The 
change in fair value of these derivatives for each period end is 
due to changes in the underlying market indices and interest 
rates as well as the purchase and sale of derivative financial 
instruments throughout the period as part of our dynamic MSR 
risk management process. 

Interest rate lock commitments for mortgage loans that we 

intend to sell are considered derivatives. Our interest rate 
exposure on these derivative loan commitments, as well as 
substantially all residential MHFS, is hedged with economic 
hedge derivatives such as swaps, forwards and options, 
Eurodollar futures and options, and Treasury futures, forwards 
and options contracts. The derivative loan commitments, 
economic hedge derivatives and residential MHFS are carried at 
fair value with changes in fair value included in mortgage 
banking noninterest income. For the fair value measurement of 
interest rate lock commitments we include, at inception and 
during the life of the loan commitment, the expected net future 
cash flows related to the associated servicing of the loan. Fair 
value changes subsequent to inception are based on changes in 
fair value of the underlying loan resulting from the exercise of 
the commitment and changes in the probability that the loan will 
not fund within the terms of the commitment (referred to as a 
fall-out factor). The value of the underlying loan is affected 

primarily by changes in interest rates and the passage of time. 
However, changes in investor demand can also cause changes in 
the value of the underlying loan value that cannot be hedged. 
The aggregate fair value of derivative loan commitments on the 
balance sheet was a net asset of $98 million and a net liability of 
$26 million at December 31, 2014 and December 31, 2013, 
respectively, and is included in the caption “Interest rate 
contracts” under “Customer accommodation, trading and other 
derivatives” in the first table in this Note. 

We also enter into various derivatives primarily to provide 

derivative products to customers. These derivatives are not 
linked to specific assets and liabilities on the balance sheet or to 
forecasted transactions in an accounting hedge relationship and, 
therefore, do not qualify for hedge accounting. We also enter 
into derivatives for risk management that do not otherwise 
qualify for hedge accounting. They are carried at fair value with 
changes in fair value recorded as other noninterest income. 

Customer accommodation, trading and other derivatives 

also include embedded derivatives that are required to be 
accounted for separately from their host contract. We 
periodically issue hybrid long-term notes and CDs where the 
performance of the hybrid instrument notes is linked to an 
equity, commodity or currency index, or basket of such indices. 
These notes contain explicit terms that affect some or all of the 
cash flows or the value of the note in a manner similar to a 
derivative instrument and therefore are considered to contain an 
“embedded” derivative instrument. The indices on which the 
performance of the hybrid instrument is calculated are not 
clearly and closely related to the host debt instrument. The 
“embedded” derivative is separated from the host contract and 
accounted for as a derivative. Additionally, we may invest in 
hybrid instruments that contain embedded derivatives, such as 
credit derivatives, that are not clearly and closely related to the 
host contract. In such instances, we either elect fair value option 
for the hybrid instrument or separate the embedded derivative 
from the host contract and account for the host contract and 
derivative separately. 

209 

Note 16:  Derivatives (continued) 

The following table shows the net gains recognized in the 

income statement related to derivatives not designated as 
hedging instruments. 

(in millions) 

Net gains (losses) recognized on economic hedge derivatives: 

Interest rate contracts 

Recognized in noninterest income: 

Mortgage banking (1) 

Other (2) 

Equity contracts (3) 

Foreign exchange contracts (2) 

Credit contracts (2) 

Subtotal 

Net gains (losses) recognized on customer accommodation, trading and other 

Year ended December 31, 

2014 

2013 

2012 

$ 

1,759 

(230) 

(469) 

758 

(1) 

1,412 

119 

(317) 

24 

(6) 

(1,882) 

2 

4 

(53) 

(15) 

1,817 

1,232 

(1,944) 

derivatives: 

Interest rate contracts 

Recognized in noninterest income: 

Mortgage banking (4) 

Other (5) 

Commodity contracts (5) 

Equity contracts (5) 

Foreign exchange contracts (5) 

Credit contracts (5) 

Other (5) 

Subtotal	 

1,350 

(855) 

77 

(719) 

593 

7 

(39) 

414 

(561) 

743 

324 

(622) 

746 

(53) 

—

577 

Net gains recognized related to derivatives not designated as hedging instruments 

$ 

2,231 

1,809 

7,222 

589 

(14) 

(234) 

501 

(54) 

— 

8,010 

6,066 

(1) 	 Predominantly mortgage banking noninterest income including gains (losses) on the derivatives used as economic hedges of MSRs measured at fair value, interest rate lock 

commitments and mortgages held for sale. 

(2) 	 Predominantly included in other noninterest income. 
(3) 	 Predominantly included in net gains (losses) from equity investments in noninterest income. 
(4) 	 Predominantly mortgage banking noninterest income including gains (losses) on interest rate lock commitments. 
(5) 	 Predominantly included in net gains from trading activities in noninterest income. 

Credit Derivatives 
Credit derivative contracts are arrangements whose value is 
derived from the transfer of credit risk of a reference asset or 
entity from one party (the purchaser of credit protection) to 
another party (the seller of credit protection). We use credit 
derivatives primarily to assist customers with their risk 
management objectives. We may also use credit derivatives in 
structured product transactions or liquidity agreements written 
to special purpose vehicles. The maximum exposure of sold 
credit derivatives is managed through posted collateral, 
purchased credit derivatives and similar products in order to 
achieve our desired credit risk profile. This credit risk 

management provides an ability to recover a significant portion 
of any amounts that would be paid under the sold credit 
derivatives. We would be required to perform under the noted 
credit derivatives in the event of default by the referenced 
obligors. Events of default include events such as bankruptcy, 
capital restructuring or lack of principal and/or interest 
payment. In certain cases, other triggers may exist, such as the 
credit downgrade of the referenced obligors or the inability of 
the special purpose vehicle for which we have provided liquidity 
to obtain funding. 

The following table provides details of sold and purchased 

credit derivatives. 

210 

Fair value 
liability 

Protection 
sold (A) 

Protection 
sold - non-
investment 
grade 

Protection 
purchased with 
identical 
underlyings (B) 

Net 
protection 
sold (A)-(B) 

Other 
protection 
purchased 

Range of 
maturities 

Notional amount 

(in millions) 

December 31, 2014 

Credit default swaps on: 

Corporate bonds 

Structured products 

Credit protection on: 

Default swap index 

Commercial mortgage-backed securities index 

Asset-backed securities index 

Other 

$ 

23 

654 

— 

246 

19 

1 

6,344 

1,055 

1,659 

1,058 

52 

2,136 

Total credit derivatives 

$ 

943 

12,304 

December 31, 2013 

Credit default swaps on: 

Corporate bonds 

Structured products 

Credit protection on: 

Default swap index 

Commercial mortgage-backed securities index 

Asset-backed securities index 

Other 

$ 

48 

1,091 

10,947 

1,553 

— 

344 

48 

1 

3,270 

1,106 

55 

2,570 

Total credit derivatives 

$ 

1,532 

19,501 

Protection sold represents the estimated maximum 
exposure to loss that would be incurred under an assumed 
hypothetical circumstance, where the value of our interests and 
any associated collateral declines to zero, without any 
consideration of recovery or offset from any economic hedges. 
We believe this hypothetical circumstance to be an extremely 
remote possibility and accordingly, this required disclosure is 
not an indication of expected loss. The amounts under non-
investment grade represent the notional amounts of those credit 
derivatives on which we have a higher risk of being required to 
perform under the terms of the credit derivative and are a 
function of the underlying assets. 

We consider the risk of performance to be high if the 
underlying assets under the credit derivative have an external 
rating that is below investment grade or an internal credit 
default grade that is equivalent thereto. We believe the net 
protection sold, which is representative of the net notional 
amount of protection sold and purchased with identical 
underlyings, in combination with other protection purchased, is 
more representative of our exposure to loss than either non-
investment grade or protection sold. Other protection purchased 
represents additional protection, which may offset the exposure 
to loss for protection sold, that was not purchased with an 
identical underlying of the protection sold. 

Credit-Risk Contingent Features 
Certain of our derivative contracts contain provisions whereby if 
the credit rating of our debt were to be downgraded by certain 
major credit rating agencies, the counterparty could demand 
additional collateral or require termination or replacement of 
derivative instruments in a net liability position. The aggregate 
fair value of all derivative instruments with such credit-risk­
related contingent features that are in a net liability position was 
$13.6 billion at December 31, 2014, and $14.3 billion at 
December 31, 2013, respectively, for which we posted 
$10.5 billion and $12.2 billion, respectively, in collateral in the 
normal course of business. If the credit rating of our debt had 
been downgraded below investment grade, which is the credit­
risk-related contingent feature that if triggered requires the 
maximum amount of collateral to be posted, on December 31, 

2,904 

874 

292 

— 

1 

2,136 

6,207 

5,237 

1,245 

388 

1 

— 

2,570 

9,441 

4,894 

608 

777 

608 

1 

— 

6,888 

6,493 

894 

2,471 

535 

1 

3 

10,397 

1,450 

447 

882 

450 

51 

2,136 

5,416 

4,454 

659 

799 

571 

54 

2,567 

9,104 

2,831 

2015 - 2021 

277 

2017 - 2052 

1,042 

2015 - 2019 

355 

81 

2047 - 2063 

2045 - 2046 

5,185 

2015 - 2025 

9,771 

5,557 

389 

898 

535 

87 

5,451 

12,917 

2014-2021 

2016-2052 

2014-2018 

2049-2052 

2045-2046 

2014-2025 

2014, or December 31, 2013, we would have been required to 
post additional collateral of $3.1 billion or $2.5 billion, 
respectively, or potentially settle the contract in an amount equal 
to its fair value. Some contracts require that we provide more 
collateral than the fair value of derivatives that are in a net 
liability position if a downgrade occurs. 

Counterparty Credit Risk 
By using derivatives, we are exposed to counterparty credit risk 
if counterparties to the derivative contracts do not perform as 
expected. If a counterparty fails to perform, our counterparty 
credit risk is equal to the amount reported as a derivative asset 
on our balance sheet. The amounts reported as a derivative asset 
are derivative contracts in a gain position, and to the extent 
subject to legally enforceable master netting arrangements, net 
of derivatives in a loss position with the same counterparty and 
cash collateral received. We minimize counterparty credit risk 
through credit approvals, limits, monitoring procedures, 
executing master netting arrangements and obtaining collateral, 
where appropriate. To the extent the master netting 
arrangements and other criteria meet the applicable 
requirements, including determining the legal enforceability of 
the arrangement, it is our policy to present derivative balances 
and related cash collateral amounts net on the balance sheet. We 
incorporate credit valuation adjustments (CVA) to reflect 
counterparty credit risk in determining the fair value of our 
derivatives. Such adjustments, which consider the effects of 
enforceable master netting agreements and collateral 
arrangements, reflect market-based views of the credit quality of 
each counterparty. Our CVA calculation is determined based on 
observed credit spreads in the credit default swap market and 
indices indicative of the credit quality of the counterparties to 
our derivatives. 

211 

Note 17:  Fair Values of Assets and Liabilities 

We use fair value measurements to record fair value adjustments 
to certain assets and liabilities and to determine fair value 
disclosures. Assets and liabilities recorded at fair value on a 
recurring basis are presented in the recurring table in this Note. 
From time to time, we may be required to record at fair value 
other assets on a nonrecurring basis, such as certain residential 
and commercial MHFS, certain LHFS, loans held for investment 
and certain other assets. These nonrecurring fair value 
adjustments typically involve application of lower-of-cost-or­
market accounting or write-downs of individual assets. 

Following is a discussion of the fair value hierarchy and the 
valuation methodologies used for assets and liabilities recorded 
at fair value on a recurring or nonrecurring basis and for 
estimating fair value for financial instruments not recorded at 
fair value. 

Fair Value Hierarchy 
We group our assets and liabilities measured at fair value in 
three levels based on the markets in which the assets and 
liabilities are traded and the reliability of the assumptions used 
to determine fair value. These levels are: 
• 	

Level 1 – Valuation is based upon quoted prices for identical 
instruments traded in active markets. 
Level 2 – Valuation is based upon quoted prices for similar 
instruments in active markets, quoted prices for identical or 
similar instruments in markets that are not active, and 
model-based valuation techniques for which all significant 
assumptions are observable in the market. 
Level 3 – Valuation is generated from techniques that use 
significant assumptions not observable in the market. These 
unobservable assumptions reflect estimates of assumptions 
that market participants would use in pricing the asset or 
liability. Valuation techniques include use of option pricing 
models, discounted cash flow models and similar 
techniques. 

• 	

• 	

In the determination of the classification of financial 
instruments in Level 2 or Level 3 of the fair value hierarchy, we 
consider all available information, including observable market 
data, indications of market liquidity and orderliness, and our 
understanding of the valuation techniques and significant inputs 
used. For securities in inactive markets, we use a predetermined 
percentage to evaluate the impact of fair value adjustments 
derived from weighting both external and internal indications of 
value to determine if the instrument is classified as Level 2 or 
Level 3. Otherwise, the classification of Level 2 or Level 3 is 
based upon the specific facts and circumstances of each 
instrument or instrument category and judgments are made 
regarding the significance of the Level 3 inputs to the 
instruments’ fair value measurement in its entirety. If Level 3 
inputs are considered significant, the instrument is classified as 
Level 3. 

Assets 
SHORT-TERM FINANCIAL ASSETS  Short-term financial assets 
include cash and due from banks, federal funds sold and 
securities purchased under resale agreements and due from 
customers on acceptances. These assets are carried at historical 
cost. The carrying amount is a reasonable estimate of fair value 
because of the relatively short time between the origination of 
the instrument and its expected realization. 

212 

TRADING ASSETS (EXCLUDING DERIVATIVES) AND 
INVESTMENT SECURITIES  Trading assets and available-for­
sale securities are recorded at fair value on a recurring basis. 
Other investment securities classified as held-to-maturity are 
subject to impairment and fair value measurement if fair value 
declines below amortized cost and we do not expect to recover 
the entire amortized cost basis of the debt security. Fair value 
measurement is based upon various sources of market pricing. 
We use quoted prices in active markets, where available, and 
classify such instruments within Level 1 of the fair value 
hierarchy. Examples include exchange-traded equity securities 
and some highly liquid government securities, such as U.S. 
Treasuries. When instruments are traded in secondary markets 
and quoted market prices do not exist for such securities, we 
generally rely on internal valuation techniques or on prices 
obtained from vendors (predominantly third-party pricing 
services), and accordingly, we classify these instruments as Level 
2 or 3. 

Trading securities are mostly valued using internal trader 
prices that are subject to price verification procedures performed 
by separate internal personnel. The majority of fair values 
derived using internal valuation techniques are verified against 
multiple pricing sources, including prices obtained from third-
party vendors. Vendors compile prices from various sources and 
often apply matrix pricing for similar securities when no price is 
observable. We review pricing methodologies provided by the 
vendors in order to determine if observable market information 
is being used versus unobservable inputs. When evaluating the 
appropriateness of an internal trader price compared with 
vendor prices, considerations include the range and quality of 
vendor prices. Vendor prices are used to ensure the 
reasonableness of a trader price; however valuing financial 
instruments involves judgments acquired from knowledge of a 
particular market. If a trader asserts that a vendor price is not 
reflective of market value, justification for using the trader price, 
including recent sales activity where possible, must be provided 
to and approved by the appropriate levels of management. 

Similarly, while investment securities traded in secondary 
markets are typically valued using unadjusted vendor prices or 
vendor prices adjusted by weighting them with internal 
discounted cash flow techniques, these prices are reviewed and, 
if deemed inappropriate by a trader who has the most knowledge 
of a particular market, can be adjusted. Securities measured with 
these internal valuation techniques are generally classified as 
Level 2 of the hierarchy and often involve using quoted market 
prices for similar securities, pricing models, discounted cash 
flow analyses using significant inputs observable in the market 
where available or a combination of multiple valuation 
techniques. Examples include certain residential and 
commercial MBS, municipal bonds, U.S. government and agency 
MBS, and corporate debt securities. 

Security fair value measurements using significant inputs 
that are unobservable in the market due to limited activity or a 
less liquid market are classified as Level 3 in the fair value 
hierarchy. Such measurements include securities valued using 
internal models or a combination of multiple valuation 
techniques, such as weighting of internal models and vendor 
pricing, where the unobservable inputs are significant to the 
overall fair value measurement. Securities classified as Level 3 
include certain residential and commercial MBS, other asset-
backed securities, CDOs and certain CLOs, and certain residual 
and retained interests in residential mortgage loan 

 
 
 
 
 
securitizations. We value CDOs using the prices of similar 
instruments, the pricing of completed or pending third-party 
transactions or the pricing of the underlying collateral within the 
CDO. Where vendor prices are not readily available, we use 
management's best estimate. 

MORTGAGES HELD FOR SALE (MHFS)  We carry most of our 
residential MHFS portfolio at fair value. Fair value is based on 
quoted market prices, where available, or the prices for other 
mortgage whole loans with similar characteristics. As necessary, 
these prices are adjusted for typical securitization activities, 
including servicing value, portfolio composition, market 
conditions and liquidity. Most of our MHFS are classified as 
Level 2. For the portion where market pricing data is not 
available, we use a discounted cash flow model to estimate fair 
value and, accordingly, classify as Level 3. 

LOANS HELD FOR SALE (LHFS)  LHFS are carried at the lower 
of cost or market value or at fair value. The fair value of LHFS is 
based on what secondary markets are currently offering for loans 
with similar characteristics. As such, we classify those loans 
subjected to nonrecurring fair value adjustments as Level 2. 

LOANS  For information on how we report the carrying value of 
loans, including PCI loans, see Note 1 (Summary of Significant 
Accounting Policies). Although most loans are not recorded at 
fair value on a recurring basis, reverse mortgages are recorded at 
fair value on a recurring basis. In addition, we record 
nonrecurring fair value adjustments to loans to reflect partial 
write-downs that are based on the observable market price of the 
loan or current appraised value of the collateral. 

We provide fair value estimates in this disclosure for loans 

that are not recorded at fair value on a recurring or nonrecurring 
basis. Those estimates differentiate loans based on their 
financial characteristics, such as product classification, loan 
category, pricing features and remaining maturity. Prepayment 
and credit loss estimates are evaluated by product and loan rate. 

The fair value of commercial loans is calculated by 
discounting contractual cash flows, adjusted for credit loss 
estimates, using discount rates that are appropriate for loans 
with similar characteristics and remaining maturity. For real 
estate 1-4 family first and junior lien mortgages, we calculate fair 
value by discounting contractual cash flows, adjusted for 
prepayment and credit loss estimates, using discount rates based 
on current industry pricing (where readily available) or our own 
estimate of an appropriate discount rate for loans of similar size, 
type, remaining maturity and repricing characteristics. 

The carrying value of credit card loans, which is adjusted for 
estimates of credit losses inherent in the portfolio at the balance 
sheet date, is reported as a reasonable estimate of fair value. For 
all other consumer loans, the fair value is generally calculated by 
discounting the contractual cash flows, adjusted for prepayment 
and credit loss estimates, based on the current rates we offer for 
loans with similar characteristics. 

Loan commitments, standby letters of credit and 

commercial and similar letters of credit generate ongoing fees at 
our current pricing levels, which are recognized over the term of 
the commitment period. In situations where the credit quality of 
the counterparty to a commitment has declined, we record an 
allowance. A reasonable estimate of the fair value of these 
instruments is the carrying value of deferred fees adjusted for 
the related allowance. Certain letters of credit that are hedged 
with derivative instruments are carried at fair value in trading 
assets or liabilities. For those letters of credit, fair value is 

calculated based on readily quotable credit default spreads using 
a market risk credit default swap model. 

DERIVATIVES  Quoted market prices are available and used for 
our exchange-traded derivatives, such as certain interest rate 
futures and option contracts, which we classify as Level 1. 
However, substantially all of our derivatives are traded in over­
the-counter (OTC) markets where quoted market prices are not 
always readily available. Therefore we value most OTC 
derivatives using internal valuation techniques. Valuation 
techniques and inputs to internally-developed models depend on 
the type of derivative and nature of the underlying rate, price or 
index upon which the derivative's value is based. Key inputs can 
include yield curves, credit curves, foreign-exchange rates, 
prepayment rates, volatility measurements and correlation of 
such inputs. Where model inputs can be observed in a liquid 
market and the model does not require significant judgment, 
such derivatives are typically classified as Level 2 of the fair 
value hierarchy. Examples of derivatives classified as Level 2 
include generic interest rate swaps, foreign currency swaps, 
commodity swaps, and certain option and forward contracts. 
When instruments are traded in less liquid markets and 
significant inputs are unobservable, such derivatives are 
classified as Level 3. Examples of derivatives classified as Level 3 
include complex and highly structured derivatives, certain credit 
default swaps, interest rate lock commitments written for our 
mortgage loans that we intend to sell and long dated equity 
options where volatility is not observable. Additionally, 
significant judgments are required when classifying financial 
instruments within the fair value hierarchy, particularly between 
Level 2 and 3, as is the case for certain derivatives. 

MORTGAGE SERVICING RIGHT (MSRs) AND CERTAIN 
OTHER INTERESTS HELD IN SECURITIZATIONS  MSRs and 
certain other interests held in securitizations (e.g., interest-only 
strips) do not trade in an active market with readily observable 
prices. Accordingly, we determine the fair value of MSRs using a 
valuation model that calculates the present value of estimated 
future net servicing income cash flows. The model incorporates 
assumptions that market participants use in estimating future 
net servicing income cash flows, including estimates of 
prepayment speeds (including housing price volatility), discount 
rates, default rates, cost to service (including delinquency and 
foreclosure costs), escrow account earnings, contractual 
servicing fee income, ancillary income and late fees. Commercial 
MSRs are carried at lower of cost or market value, and therefore 
can be subject to fair value measurements on a nonrecurring 
basis. Changes in the fair value of MSRs occur primarily due to 
the collection/realization of expected cash flows, as well as 
changes in valuation inputs and assumptions. For other interests 
held in securitizations (such as interest-only strips), we use a 
valuation model that calculates the present value of estimated 
future cash flows. The model incorporates our own estimates of 
assumptions market participants use in determining the fair 
value, including estimates of prepayment speeds, discount rates, 
defaults and contractual fee income. Interest-only strips are 
recorded as trading assets. Our valuation approach is validated 
by our internal valuation model validation group. Fair value 
measurements of our MSRs and interest-only strips use 
significant unobservable inputs and, accordingly, we classify 
them as Level 3. 

FORECLOSED ASSETS  Foreclosed assets are carried at net 
realizable value, which represents fair value less costs to sell. 
Fair value is generally based upon independent market prices or 

213 

 
 
 
 
Note 17:  Fair Values of Assets and Liabilities (continued) 

appraised values of the collateral and, accordingly, we classify 
foreclosed assets as Level 2. 

NONMARKETABLE EQUITY INVESTMENTS  For certain 
equity securities that are not publicly traded, we have elected the 
fair value option and we use a market comparable pricing 
technique to estimate their fair value. The remaining 
nonmarketable equity investments include low income housing 
tax credit investments, Federal Reserve Bank and Federal Home 
Loan Bank (FHLB) stock, and private equity investments which 
are recorded under the cost or equity method of accounting. We 
estimate fair value to record other-than-temporary impairment 
write-downs on a nonrecurring basis. Additionally, we provide 
fair value estimates in this disclosure for cost method 
investments that are not measured at fair value on a recurring or 
nonrecurring basis. 

Federal Bank stock carrying values approximate fair value. 
For the remaining cost or equity method investments for which 
we determine fair value, we estimate the fair value using all 
available information and consider the range of potential inputs 
including discounted cash flow models, transaction prices, 
trading multiples of comparable public companies, and entry 
level multiples. Where appropriate these metrics are adjusted to 
account for comparative differences with public companies, and 
for company-specific issues like liquidity or marketability. For 
investments in private equity funds, we use the NAV provided by 
the fund sponsor as a practical expedient to measure fair value. 
In some cases, such NAVs may require adjustments based on 
certain unobservable inputs. 

Liabilities 
DEPOSIT LIABILITIES  Deposit liabilities are carried at 
historical cost. The fair value of deposits with no stated maturity, 
such as noninterest-bearing demand deposits, interest-bearing 
checking, and market rate and other savings, is equal to the 
amount payable on demand at the measurement date. The fair 
value of other time deposits is calculated based on the 
discounted value of contractual cash flows. The discount rate is 
estimated using the rates currently offered for like wholesale 
deposits with similar remaining maturities. 

SHORT-TERM FINANCIAL LIABILITIES  Short-term financial 
liabilities are carried at historical cost and include federal funds 
purchased and securities sold under repurchase agreements, 
commercial paper and other short-term borrowings. The 
carrying amount is a reasonable estimate of fair value because of 
the relatively short time between the origination of the 
instrument and its expected realization. 

OTHER LIABILITIES  Other liabilities recorded at fair value on 
a recurring basis, excluding derivative liabilities (see the 
“Derivatives” section for derivative liabilities), primarily include 
short sale liabilities. Short sale liabilities are predominantly 
classified as either Level 1 or Level 2, generally depending upon 
whether the underlying securities have readily obtainable quoted 
prices in active exchange markets. 

LONG-TERM DEBT  Long-term debt is generally carried at 
amortized cost. For disclosure, we are required to estimate the 
fair value of long-term debt and generally do so using the 
discounted cash flow method. Contractual cash flows are 
discounted using rates currently offered for new notes with 
similar remaining maturities and, as such, these discount rates 
include our current spread levels. 

214 

Level 3 Asset and Liability Valuation Processes 
We generally determine fair value of our Level 3 assets and 
liabilities by using internally developed models and, to a lesser 
extent, prices obtained from vendors, which predominantly 
consist of third-party pricing services. Our valuation processes 
vary depending on which approach is utilized. 

INTERNAL MODEL VALUATIONS  Our internally developed 
models primarily use discounted cash flow techniques. Use of 
such techniques requires determining relevant inputs, some of 
which are unobservable. Unobservable inputs are generally 
derived from historic performance of similar assets or 
determined from previous market trades in similar instruments. 
These unobservable inputs usually consist of discount rates, 
default rates, loss severity upon default, volatilities, correlations 
and prepayment rates, which are inherent within our Level 3 
instruments. Such inputs can be correlated to similar portfolios 
with known historic experience or recent trades where particular 
unobservable inputs may be implied, but due to the nature of 
various inputs being reflected within a particular trade, the value 
of each input is considered unobservable. We attempt to 
correlate each unobservable input to historic experience and 
other third-party data where available. 

Internal valuation models are subject to review prescribed 

within our model risk management policies and procedures, 
which include model validation. The purpose of model validation 
includes ensuring the model is appropriate for its intended use 
and the appropriate controls exist to help mitigate risk of invalid 
valuations. Model validation assesses the adequacy and 
appropriateness of the model, including reviewing its key 
components, such as inputs, processing components, logic or 
theory, output results and supporting model documentation. 
Validation also includes ensuring significant unobservable 
model inputs are appropriate given observable market 
transactions or other market data within the same or similar 
asset classes. This ensures modeled approaches are appropriate 
given similar product valuation techniques and are in line with 
their intended purpose. 

We have ongoing monitoring procedures in place for our 
Level 3 assets and liabilities that use such internal valuation 
models. These procedures, which are designed to provide 
reasonable assurance that models continue to perform as 
expected after approved, include: 
• 

ongoing analysis and benchmarking to market transactions 
and other independent market data (including pricing 
vendors, if available); 
back-testing of modeled fair values to actual realized 
transactions; and 
review of modeled valuation results against expectations, 
including review of significant or unusual value fluctuations. 

• 	

• 	

We update model inputs and methodologies periodically to 

reflect these monitoring procedures. Additionally, procedures 
and controls are in place to ensure existing models are subject to 
periodic reviews, and we perform full model revalidations as 
necessary. 

All internal valuation models are subject to ongoing review 
by business-unit-level management, and all models are subject 
to additional oversight by a corporate-level risk management 
department. Corporate oversight responsibilities include 
evaluating the adequacy of business unit risk management 
programs, maintaining company-wide model validation policies 
and standards and reporting the results of these activities to 
management and our Corporate Model Risk Committee (CMoR). 
The CMoR consists of senior executive management and reports 

 
 
 
 
 
 
 
 
on top model risk issues to the Company’s Risk Committee of the 
Board. 

VENDOR-DEVELOPED VALUATIONS  In certain limited 
circumstances we obtain pricing from third-party vendors for the 
value of our Level 3 assets or liabilities. We have processes in 
place to approve such vendors to ensure information obtained 
and valuation techniques used are appropriate. Once these 
vendors are approved to provide pricing information, we 
monitor and review the results to ensure the fair values are 
reasonable and in line with market experience in similar asset 
classes. While the input amounts used by the pricing vendor in 
determining fair value are not provided, and therefore 
unavailable for our review, we do perform one or more of the 
following procedures to validate the prices received: 
• 	
• 	
• 	

comparison to other pricing vendors (if available); 
variance analysis of prices; 
corroboration of pricing by reference to other independent 
market data, such as market transactions and relevant 
benchmark indices; 
review of pricing by Company personnel familiar with 
market liquidity and other market-related conditions; and 
investigation of prices on a specific instrument-by­
instrument basis. 

• 	

• 	

Fair Value Measurements from Vendors 
For certain assets and liabilities, we obtain fair value 
measurements from vendors, which predominantly consist of 
third-party pricing services, and record the unadjusted fair value 
in our financial statements. For instruments where we utilize 
vendor prices to record the price of an instrument, we perform 
additional procedures. We evaluate pricing vendors by 
comparing prices from one vendor to prices of other vendors for 
identical or similar instruments and evaluate the consistency of 
prices to known market transactions when determining the level 
of reliance to place on a particular pricing vendor. 
Methodologies employed, controls in place and inputs used by 
third-party pricing vendors are subject to additional review 
when such services are provided. This review may consist of, in 
part, obtaining and evaluating control reports issued and pricing 
methodology materials distributed. 

The fair value measurements provided by brokers or third-
party pricing services, and not adjusted by us, are shown by fair 
value hierarchy level in the table below. Fair value 
measurements obtained from brokers or third-party pricing 
services that we have adjusted to determine the fair value 
recorded in our financial statements are not included in the 
following table. 

Level 1 

Level 2 

Level 3 

Level 1 

Level 2 

Level 3 

Brokers 

Third-party pricing services 

2 

105 

— 

(in millions) 

December 31, 2014 

Trading assets (excluding derivatives) 

$ 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 

Securities of U.S. states and political subdivisions 

Mortgage-backed securities 

Other debt securities (1) 

Total debt securities 

Total marketable equity securities 

Total available-for-sale securities 

Derivatives (trading and other assets) 

Derivatives (liabilities) 

Other liabilities 

December 31, 2013 

Trading assets (excluding derivatives)	 

$ 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 

Securities of U.S. states and political subdivisions 

Mortgage-backed securities 

Other debt securities (1) 

Total debt securities 

Total marketable equity securities 

Total available-for-sale securities	 

Derivatives (trading and other assets) 

Derivatives (liabilities) 

Other liabilities 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

152 

1,035 

1,187 

— 

1,187 

1 

(1) 

— 

122 

— 

— 

621 

1,537 

2,158 

— 

2,158 

5 

(12) 

(115) 

— 

— 

— 

— 

601 

601 

— 

601 

— 

— 

— 

1 

— 

— 

— 

722 

722 

— 

722 

— 

— 

— 

19,899 

— 

— 

— 

5,905 

42,666 

135,997 

41,933 

19,899 

226,501 

— 

569 

19,899 

227,070 

— 

— 

— 

290 

(292) 

(1) 

1,804 

652 

557 

— 

— 

— 

557 

— 

557 

— 

— 

— 

5,723 

39,257 

148,074 

44,681 

237,735
 

630 

238,365 

417
 

(418) 

(36) 

(1) 

Includes corporate debt securities, collateralized loan and other debt obligations, asset-backed securities, and other debt securities. 

— 

61 

133 

541 

735 

— 

735 

— 

— 

— 

3 

— 

63 

180 

746 

989 

—
 

989 

3 

—
 

—
 

215 

Note 17:  Fair Values of Assets and Liabilities (continued) 

Assets and Liabilities Recorded at Fair Value on a 
Recurring Basis 

The following two tables present the balances of assets and 
liabilities recorded at fair value on a recurring basis. 

(in millions) 

December 31, 2014 
Trading assets (excluding derivatives) 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Collateralized loan and other debt obligations (1) 
Corporate debt securities 
Mortgage-backed securities 
Asset-backed securities 
Equity securities 

Total trading securities (2) 

Other trading assets 

Total trading assets (excluding derivatives) 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Mortgage-backed securities: 

Federal agencies 
Residential 
Commercial 

Total mortgage-backed securities 

Corporate debt securities 
Collateralized loan and other debt obligations (4) 
Asset-backed securities: 
Auto loans and leases 
Home equity loans 
Other asset-backed securities 

Total asset-backed securities 

Other debt securities 

Total debt securities 
Marketable equity securities: 

Perpetual preferred securities (5) 
Other marketable equity securities 

Total marketable equity securities 

Total available-for-sale securities 

Mortgages held for sale 
Loans held for sale 
Loans 
Mortgage servicing rights (residential) 
Derivative assets: 

Interest rate contracts 
Commodity contracts 
Equity contracts 
Foreign exchange contracts 
Credit contracts 
Other derivative contracts 

Netting 

Total derivative assets (7) 

Other assets 

Total assets recorded at fair value 

Derivative liabilities: 

Interest rate contracts 
Commodity contracts 
Equity contracts 
Foreign exchange contracts 
Credit contracts 
Other derivative contracts 

Netting	 

Total derivative liabilities (7) 	

Short sale liabilities: 

Securities of U.S. Treasury and federal agencies	 
Securities of U.S. states and political subdivisions	 
Corporate debt securities	 
Equity securities	 
Other securities	 

Total short sale liabilities	 

Other liabilities (excluding derivatives)	 

Total liabilities recorded at fair value	 

Level 1 

Level 2 

Level 3 

Netting 

Total 

10,506 
— 
— 
— 
— 
— 
18,512 

29,018 
— 

29,018 
19,899 
— 

— 
— 
— 

— 
83 
— 

— 
— 
— 
— 
— 
19,982 

468 
1,952 
2,420 
22,402 
— 
— 
— 
— 

27 
— 
4,102 
65 
— 
— 
— 
4,194 
— 

55,614 

(29) 
— 
(1,290) 
(60) 
— 
— 
— 

(1,379) 

(7,043) 
— 
— 
(2,259) 
— 
(9,302) 
— 
(10,681) 

3,886 
1,537 
274 
7,517 
16,273 
776 
38 

30,301 
1,398 

31,699 
5,905 
42,667 

110,089 
9,245 
16,885 

136,219 
14,451 
24,274 

31 
662 
4,189 
4,882 
20 
228,418 

569 
24 
593 
229,011 
13,252 
1 
— 
— 

63,306 
7,438 
3,544 
7,339 
440 
— 
— 
82,067 

— 
356,030 

(59,958) 
(7,680) 
(4,305) 
(7,767) 
(456) 
— 
— 

(80,166) 

(1,636) 
(26) 
(5,055) 
(2) 
(73) 
(6,792) 
— 
(86,958) 

— 
7 
445 
54 
— 
79 
10 

595 
55 

650 
— 
2,277  (3) 

— 
24 
109 

133 
252 

1,087  (3) 

245  (3) 

— 
1,372  (3) 
1,617 
— 
5,366 

663  (3) 

— 
663 
6,029 
2,313 
— 
5,788 
12,738 

365 
23 
1,359 
— 
466 
— 
— 
2,213 

2,593 
32,324 

(72) 
(22) 
(1,443) 
— 
(655) 
(44) 
— 

(2,236) 

— 
— 
— 
— 
(6) 
(6) 
(28) 
(2,270) 

— 
— 
— 
— 
— 
— 
— 

— 
— 

— 
— 
— 

— 
— 
— 

— 
— 
— 

— 
— 
— 
— 
— 
— 

— 
— 
— 
— 
— 
— 
— 
— 

— 
— 
— 
— 
— 
— 
(65,869)  (6) 
(65,869) 

— 
(65,869) 

— 
— 
— 
— 
— 
— 
65,043  (6) 

65,043 

— 
— 
— 
— 
— 
— 
— 
65,043 

14,392 
1,544 
719 
7,571 
16,273 
855 
18,560 

59,914 
1,453 

61,367 
25,804 
44,944 

110,089 
9,269 
16,994 

136,352 
14,786 
25,361 

276 
662 
5,561 
6,499 
20 
253,766 

1,700 
1,976 
3,676 
257,442 
15,565 
1 
5,788 
12,738 

63,698 
7,461 
9,005 
7,404 
906 
— 
(65,869) 
22,605 

2,593 
378,099 

(60,059) 
(7,702) 
(7,038) 
(7,827) 
(1,111) 
(44) 
65,043 

(18,738) 

(8,679) 
(26) 
(5,055) 
(2,261) 
(79) 
(16,100) 
(28) 
(34,866) 

(1) 	 The entire balance only consists of collateralized loan obligations. 
(2) 	 Net gains from trading activities recognized in the income statement for the year ended December 31, 2014 include $211 million in net unrealized gains on trading 

securities held at December 31, 2014. 

(3) 	 Balances consist of securities that are mostly investment grade based on ratings received from the ratings agencies or internal credit grades categorized as investment 

grade if external ratings are not available. The securities are classified as Level 3 due to limited market activity. 
Includes collateralized debt obligations of $500 million. 

(4) 	
(5) 	 Perpetual preferred securities include ARS and corporate preferred securities. See Note 8 (Securitizations and Variable Interest Entities) for additional information. 
(6) 	 Represents balance sheet netting of derivative asset and liability balances and related cash collateral. See Note 16 (Derivatives) for additional information. 
(7) 	 Derivative assets and derivative liabilities include contracts qualifying for hedge accounting, economic hedges, and derivatives included in trading assets and trading 

liabilities, respectively. 

(continued on following page) 

216 

 
 
(continued from previous page) 

(in millions) 

December 31, 2013 
Trading assets (excluding derivatives) 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Collateralized loan and other debt obligations (1) 
Corporate debt securities 
Mortgage-backed securities 
Asset-backed securities 
Equity securities 

Total trading securities (2) 

Other trading assets 

Total trading assets (excluding derivatives) 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Mortgage-backed securities: 

Federal agencies 
Residential 
Commercial 

Total mortgage-backed securities 

Corporate debt securities 
Collateralized loan and other debt obligations (4) 
Asset-backed securities: 
Auto loans and leases 
Home equity loans 
Other asset-backed securities 

Total asset-backed securities 

Other debt securities 

Total debt securities 
Marketable equity securities: 

Perpetual preferred securities (5) 
Other marketable equity securities 

Total marketable equity securities 

Total available-for-sale securities 

Mortgages held for sale 
Loans held for sale 
Loans 
Mortgage servicing rights (residential) 
Derivative assets: 

Interest rate contracts 
Commodity contracts 
Equity contracts 
Foreign exchange contracts 
Credit contracts 
Other derivative contracts 

Netting 

Total derivative assets (7) 

Other assets 

Level 1 

Level 2 

Level 3 

Netting 

Total 

8,301 
— 
— 
— 
— 
— 
5,908 

14,209 
2,694 

16,903 
557 
— 

— 
— 
— 

— 
113 
— 

— 
— 
— 
— 
— 
670 

508 
1,511 
2,019 
2,689 
— 
— 
— 
— 

36 
— 
1,522 
44 
— 
— 
— 
1,602 
— 

3,669 
2,043 
212 
7,052 
14,608 
487 
87 

28,158 
2,487 

30,645 
5,723 
39,322 

117,591 
12,389 
18,609 

148,589 
20,833 
18,739 

21 
843 
6,577 
7,441 
39 
240,686 

628 
9 
637 
241,323 
11,505 
1 
272 
— 

55,466 
2,667 
4,221 
4,789 
782 
— 
— 
67,925 
— 

— 
39 
541 
53 
1 
122 
13 

769 
54 

823 
— 
3,214  (3) 

— 
64 
138 

202 
281 

1,420  (3) 

492  (3) 

— 
1,657  (3) 
2,149 
— 
7,266 

729  (3) 

— 
729 
7,995 
2,374 
— 
5,723 
15,580 

344 
6 
2,081 
10 
719 
13 
— 
3,173 
1,503 

— 
— 
— 
— 
— 
— 
— 

— 
— 

— 
— 
— 

— 
— 
— 

— 
— 
— 

— 
— 
— 
— 
— 
— 

— 
— 
— 
— 
— 
— 
— 
— 

— 
— 
— 
— 
— 
— 
(56,894)  (6) 
(56,894) 

— 
(56,894) 

— 
— 
— 
— 
— 
— 
63,739  (6) 
63,739 

— 
— 
— 
— 
— 
— 
— 
63,739 

11,970 
2,082 
753 
7,105 
14,609 
609 
6,008 

43,136 
5,235 

48,371 
6,280 
42,536 

117,591 
12,453 
18,747 

148,791 
21,227 
20,159 

513 
843 
8,234 
9,590 
39 
248,622 

1,865 
1,520 
3,385 
252,007 
13,879 
1 
5,995 
15,580 

55,846 
2,673 
7,824 
4,843 
1,501 
13 
(56,894) 
15,806 

1,503 
353,142 

(56,538) 
(2,603) 
(7,794) 
(4,508) 
(1,900) 
(16) 
63,739 
(9,620) 

(6,374) 
(24) 
(4,683) 
(1,836) 
(95) 
(13,012) 
(39) 
(22,671) 

Total assets recorded at fair value 

21,194 

351,671 

37,171 

Derivative liabilities: 

Interest rate contracts 
Commodity contracts 
Equity contracts 
Foreign exchange contracts 
Credit contracts 
Other derivative contracts 

Netting	 

Total derivative liabilities (7)	 

Short sale liabilities: 

Securities of U.S. Treasury and federal agencies	 
Securities of U.S. states and political subdivisions	 
Corporate debt securities	 
Equity securities	 
Other securities	 

Total short sale liabilities	 
Other liabilities (excluding derivatives)	 

Total liabilities recorded at fair value	 

(26) 
— 
(449) 
(75) 
— 
— 
— 
(550) 

(4,311) 
— 
— 
(1,788) 
— 
(6,099) 
— 
(6,649) 

(56,128) 
(2,587) 
(5,218) 
(4,432) 
(806) 
— 
— 
(69,171) 

(2,063) 
(24) 
(4,683) 
(48) 
(95) 
(6,913) 
— 
(76,084) 

(384) 
(16) 
(2,127) 
(1) 
(1,094) 
(16) 
— 
(3,638) 

— 
— 
— 
— 
— 
— 
(39) 
(3,677) 

Includes collateralized debt obligations of $2 million. 

(1) 	
(2) 	 Net gains from trading activities recognized in the income statement for the year ended December 31, 2013 include $(29) million in net unrealized losses on trading 

securities held at December 31, 2013. 

(3) 	 Balances consist of securities that are predominantly investment grade based on ratings received from the ratings agencies or internal credit grades categorized as 

investment grade if external ratings are not available. The securities are classified as Level 3 due to limited market activity. 
Includes collateralized debt obligations of $693 million. 

(4) 	
(5) 	 Perpetual preferred securities include ARS and corporate preferred securities. See Note 8 (Securitizations and Variable Interest Entities) for additional information. 
(6) 	 Represents balance sheet netting of derivative asset and liability balances and related cash collateral. See Note 16 (Derivatives) for additional information. 
(7) 	 Derivative assets and derivative liabilities include contracts qualifying for hedge accounting, economic hedges, and derivatives included in trading assets and trading 

liabilities, respectively. 

217 

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
Note 17:  Fair Values of Assets and Liabilities (continued) 

Changes in Fair Value Levels 
We monitor the availability of observable market data to assess 
the appropriate classification of financial instruments within the 
fair value hierarchy and transfer between Level 1, Level 2, and 
Level 3 accordingly. Observable market data includes but is not 
limited to quoted prices and market transactions. Changes in 
economic conditions or market liquidity generally will drive 
changes in availability of observable market data. Changes in 

availability of observable market data, which also may result in 
changing the valuation technique used, are generally the cause of 
transfers between Level 1, Level 2, and Level 3. 

Transfers into and out of Level 1, Level 2, and Level 3 for the 

periods presented are provided within the following table. The 
amounts reported as transfers represent the fair value as of the 
beginning of the quarter in which the transfer occurred. 

(in millions) 

In 

Out 

In 

Out 

In 

Out 

Total
 

Transfers Between Fair Value Levels 

Level 1 

Level 2 

Level 3 (1)
 

Year ended December 31, 2014
 

Trading assets (excluding derivatives) 

$ 

Available-for-sale securities 

Mortgages held for sale 

Loans 

Net derivative assets and liabilities (2) 

Short sale liabilities 

Total transfers	 

Year ended December 31, 2013
 

Trading assets (excluding derivatives) (3) 

Available-for-sale securities (3)(4) 

Mortgages held for sale 

Loans 

Net derivative assets and liabilities (2) 

Short sale liabilities 

Total transfers	 

Year ended December 31, 2012
 

Trading assets (excluding derivatives) 

Available-for-sale securities (5) 

Mortgages held for sale 

Loans (6) 

Net derivative assets and liabilities 

Short sale liabilities 

Total transfers	 

$ 

$ 

$ 

$ 

$ 

— 

— 

— 

— 

— 

— 

— 

— 

17 

— 

— 

— 

— 

17 

23 

8 

— 

— 

— 

— 

31 

(11) 

(8) 

— 

— 

— 

— 

(19) 

(242) 

— 

— 

— 

— 

— 

70 

370 

229 

49 

(134) 

— 

584 

535 

12,830 

343 

193 

(142) 

— 

(31) 

(148) 

(440) 

(270) 

20 

— 

(869) 

(56) 

(117) 

(336) 

— 

13 

— 

(242) 

13,759 

(496) 

16 

9,832 

298 

41 

51 

— 

(37) 

(68) 

(488) 

(5,851) 

8 

— 

— 

— 

— 

— 

— 

— 

— 

31 

148 

440 

270 

(20) 

— 

869 

52 

100 

336 

—

(13) 

— 

475 

14 

60 

488 

5,851 

(8) 

— 

(59) 

(362) 

(229) 

(49) 

134 

— 

(565) 

(289) 

(12,830) 

(343) 

(193) 

142 

— 

(13,513) 

(16) 

(9,832) 

(298) 

(41) 

(51) 

— 

10,238 

(6,436) 

6,405 

(10,238) 

—
 

—
 

—
 

—
 

—
 

—
 

— 

—
 

—
 

—
 

—
 

—
 

—
 

— 

—
 

—
 

—
 

—
 

—
 

—
 

— 

(1) 	 All transfers in and out of Level 3 are disclosed within the recurring Level 3 rollforward table in this Note. 
(2) 	 Consists of net derivative liabilities that were transferred from Level 3 to Level 2 due to increased observable market data. Also includes net derivative liabilities that were 

transferred from Level 2 to Level 3 due to a decrease in observable market data. 

(3) 	 Consists of $231 million of collateralized loan obligations classified as trading assets and $12.5 billion classified as available-for-sale securities that we transferred from 

Level 3 to Level 2 in 2013 as a result of increased observable market data in the valuation of such instruments. 

(4) 	 Transfers out of available-for-sale securities classified as Level 3 exclude $6.0 billion in asset-backed securities that were transferred from the available-for-sale portfolio to 

(5) 	

held-to-maturity securities. 
Includes $9.4 billion of securities of U.S. states and political subdivisions that we transferred from Level 3 to Level 2 as a result of increased observable market data in the 
valuation of such instruments. This transfer was done in conjunction with a change in our valuation technique from an internal model based upon unobservable inputs to 
third-party vendor pricing based upon market observable data. 

(6) 	 Consists of reverse mortgage loans securitized with GNMA which were accounted for as secured borrowing transactions. We transferred the loans from Level 2 to Level 3 

due to decreased market activity and visibility to significant trades of the same or similar products. As a result, we changed our valuation technique from an internal model 
based on market observable data to an internal discounted cash flow model based on unobservable inputs. 

218 

 
The changes in Level 3 assets and liabilities measured at fair value on a recurring basis for the year ended December 31, 2014, 

are summarized as follows: 

Total trading assets 

(excluding derivatives) 

823 

59 

(in millions) 

Year ended December 31, 2014 

Trading assets (excluding derivatives): 

Securities of U.S. states and 
political subdivisions 

Collateralized loan and other 

debt obligations 

Corporate debt securities 

Mortgage-backed securities 
Asset-backed securities 

Equity securities 

Total trading securities 

Other trading assets 

Available-for-sale securities: 

Securities of U.S. states and 
political subdivisions 

Mortgage-backed securities: 

Residential 
Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other 

debt obligations 

Asset-backed securities: 
Auto loans and leases 
Home equity loans 
Other asset-backed securities 

Total asset-backed securities 

Total debt securities 

Marketable equity securities:
 

Perpetual preferred securities 
Other marketable equity securities 

Total marketable 

equity securities 

Total available-for-sale 

securities 

Mortgages held for sale 

Total net gains 
(losses) included in 

Balance, 
beginning 
of period 

Net 
income 

Other 
compre­
hensive 
income 

Purchases, 
sales, 
issuances 
and 
settlements, 
net (1) 

Transfers 
into 
Level 3 

Transfers 
out of 
Level 3 

Balance, 
end of 
period 

Net unrealized 
gains (losses) 
included in 
income related 
to assets and 
liabilities held 
at period end  (2) 

$ 

39 

541 

53 

1 
122 

13 

769 

54 

1 

36 

— 

— 
32 

— 

69 

(10) 

— 

— 

— 

— 
— 

— 

— 

— 

— 

(2) 

(121) 

(21) 

2 
(70) 

(3) 

(215) 

11 

(204) 

— 

4 

26 

— 
— 

— 

30 

1 

31 

(31) 

7 

(15) 

445 

(4) 

(3) 
(5) 

— 

(58) 

(1) 

54 

— 
79 

10 

595 

55 

— 

(48) 

1 

— 
32 

— 

(15) 

(1) 

(59) 

650 

(16)  (3) 

(86) 

(569) 

59 

(362) 

2,277 

3,214 

64 
138 

202 

281 

21 

11 
9 

20 

25 

(5) 
(1) 

(6) 

(25) 

(46) 
(37) 

(83) 

(29) 

1,420 

117 

(47) 

(403) 

— 
— 
5 

5 

(33) 
— 
(6) 

(39) 

(214) 
— 
(373) 

(587) 

— 
— 

— 

— 

— 

— 
— 
89 

89 

— 
— 

— 

— 

— 

— 
— 
— 

— 

24 
109 

133 

252 

1,087 

245 
— 
1,372 

1,617 

(2) 

— 
(4) 

(4) 

— 

(2) 

— 
— 
— 

— 

188 

(203) 

(1,671) 

148 

(362) 

5,366 

(8)  (4) 

492 
— 
1,657 

2,149 

7,266 

729 
— 

729 

7,995 

2,374 

8 
4 

12 

200 

4 

Loans 
Mortgage servicing rights (residential) (7) 

5,723 
15,580 

(52) 
(4,031) 

Net derivative assets and liabilities: 

Interest rate contracts 
Commodity contracts 
Equity contracts 
Foreign exchange contracts 
Credit contracts 
Other derivative contracts 

Total derivative contracts 

Other assets 

Short sale liabilities 

Other liabilities (excluding derivatives) 

(40) 
(10) 
(46) 
9 
(375) 
(3) 

(465) 

1,503 

— 

(39) 

1,588 
(21) 
96 
5 
26 
(41) 

1,653 

514 

1 

(10) 

(29) 
— 

(29) 

(45) 
(4) 

(49) 

(232) 

(1,720) 

— 

— 
— 

— 
— 
— 
— 
— 
— 

— 

— 

— 

— 

(276) 

(104) 
1,189 

(1,255) 
(2) 
(214) 
(14) 
160 
— 

(1,325) 

576 

(7) 

21 

— 
— 

— 

148 

440 

270 
— 

— 
(3) 
(17) 
— 
— 
— 

(20) 

— 

— 

— 

— 
— 

— 

663 
— 

663 

(362) 

6,029 

(229) 

2,313 

(49) 
— 

5,788 
12,738 

— 
37 
97 
— 
— 
— 

134 

— 

— 

— 

293 
1 
(84) 
— 
(189) 
(44) 

(23) 

2,593 

(6) 

(28) 

—
 
—
 

—  (5) 

(8) 

7  (6) 

(32)  (6) 
(2,122)  (6) 

317 
(1) 
(42) 
— 
(38) 
(40) 

196  (8) 

(8)  (3) 

1  (3) 
(1)  (6) 

(1) 	 See next page for detail. 
(2) 	 Represents only net gains (losses) that are due to changes in economic conditions and management’s estimates of fair value and excludes changes due to the collection/ 

realization of cash flows over time. 
Included in net gains (losses) from trading activities and other noninterest income in the income statement. 
Included in net gains (losses) from debt securities in the income statement. 
Included in net gains (losses) from equity investments in the income statement. 
Included in mortgage banking and other noninterest income in the income statement. 

(3) 	
(4) 	
(5) 	
(6) 	
(7) 	 For more information on the changes in mortgage servicing rights, see Note 9 (Mortgage Banking Activities). 
(8) 	

Included in mortgage banking, trading activities, equity investments and other noninterest income in the income statement. 

(continued on following page) 

219 

Note 17:  Fair Values of Assets and Liabilities (continued) 

(continued from previous page) 

The following table presents gross purchases, sales, issuances and settlements related to the changes in Level 3 assets and 

liabilities measured at fair value on a recurring basis for the year ended December 31, 2014. 

(in millions) 

Year ended December 31, 2014 

Trading assets (excluding derivatives): 

Purchases 

Sales 

Issuances 

Settlements 

Net 

Securities of U.S. states and political subdivisions 

Collateralized loan and other debt obligations 

$ 

10 

1,057 

Corporate debt securities 

Mortgage-backed securities 

Asset-backed securities 

Equity securities 

Total trading securities 

Other trading assets 

Total trading assets (excluding derivatives) 

Available-for-sale securities: 

85 

3 

17 

— 

1,172 

11 

1,183 

(12) 

(1,174) 

(106) 

(1) 

(47) 

— 

(1,340) 

(1) 

(1,341) 

— 

— 

— 

— 

— 

— 

— 

1 

1 

— 

(4) 

— 

— 

(40) 

(3) 

(47) 

— 

(47) 

(2) 

(121) 

(21) 

2 

(70) 

(3) 

(215) 

11 

(204) 

Securities of U.S. states and political subdivisions 

73 

(144) 

336 

(834) 

(569) 

— 

— 

— 

21 

134 

— 

— 

117 

117 

345 

— 

— 

— 

345 

208 

76 

— 

— 

— 

— 

— 

3 

— 

3 

608 

20 

— 

(44) 

(31) 

(75) 

(32) 

(34) 

— 

— 

(16) 

(16) 

(301) 

— 

(4) 

(4) 

(305) 

(276) 

— 

(7) 

— 

— 

(116) 

— 

(2) 

— 

(118) 

(1) 

(27) 

— 

— 

— 

— 

10 

— 

— 

— 

522 

522 

868 

— 

— 

— 

868 

167 

438 

1,196 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

(2) 

(6) 

(8) 

(28) 

(503) 

(214) 

— 

(996) 

(1,210) 

(2,583) 

(45) 

— 

(45) 

(46) 

(37) 

(83) 

(29) 

(403) 

(214) 

— 

(373) 

(587) 

(1,671) 

(45) 

(4) 

(49) 

(2,628) 

(1,720) 

(375) 

(618) 

— 

(276) 

(104) 

1,189 

(1,255) 

(1,255) 

(2) 

(98) 

(14) 

159 

— 

(2) 

(214) 

(14) 

160 

— 

(1,210) 

(1,325) 

(31) 

— 

21 

576
 

(7)
 

21
 

Mortgage-backed securities: 

Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations 

Asset-backed securities: 

Auto loans and leases 

Home equity loans 

Other asset-backed securities 

Total asset-backed securities 

Total debt securities 

Marketable equity securities: 

Perpetual preferred securities 

Other marketable equity securities 

Total marketable equity securities 

Total available-for-sale securities 

Mortgages held for sale 

Loans 

Mortgage servicing rights (residential) 

Net derivative assets and liabilities: 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts 

Other derivative contracts 

Total derivative contracts 

Other assets 

Short sale liabilities 

Other liabilities (excluding derivatives) 

220 

 
The changes in Level 3 assets and liabilities measured at fair value on a recurring basis for the year ended December 31, 2013, 

are summarized as follows: 

Total net gains 
(losses) included in 

Balance, 
beginning 
of period 

Net 
income 

Other 
compre­
hensive 
income 

Purchases, 
sales, 
issuances 
and 
settlements, 
net (1) 

Transfers 
into 
Level 3 

Transfers 
out of 
Level 3 

Balance, 
end of 
period 

Net unrealized 
gains (losses) 
included in 
income related 
to assets and 
liabilities held 
at period end  (2) 

(in millions) 

Year ended December 31, 2013 

Trading assets (excluding derivatives): 

Securities of U.S. states and 
political subdivisions 

Collateralized loan and other 

debt obligations 

Corporate debt securities 

Mortgage-backed securities 

Asset-backed securities 

Equity securities 

Total trading securities 

Other trading assets 

Available-for-sale securities: 

Securities of U.S. states and 
political subdivisions 

Mortgage-backed securities: 

Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other 

debt obligations 

Asset-backed securities: 

Auto loans and leases 

Home equity loans 

Other asset-backed securities 

Total asset-backed securities 

Total debt securities 

Marketable equity securities: 

Perpetual preferred securities 

Other marketable equity securities 

Total marketable equity securities 

Total available-for-sale 

securities 

Mortgages held for sale 

Loans 

$ 

46 

742 

52 

6 

138 

3 

987 

76 

3 

67 

9 

1 

16 

— 

96 

(22) 

74 

— 

— 

— 

— 

— 

— 

— 

— 

— 

(10) 

(37) 

(1) 

9 

(35) 

(3) 

(77) 

— 

(77) 

3,631 

11 

(85) 

(182) 

Total trading assets (excluding derivatives) 

1,063 

94 

203 

297 

274 

13,188 

5,921 

51 

3,283 

9,255 

26,645 

794 

— 

794 

27,439 

3,250 

6,021 

17 

(13) 

4 

10 

8 

(1) 

3 

27 

29 

62 

10 

— 

10 

72 

5 

(211) 

625 

— 

(12,525) 

1,420 

(1,067) 

(5) 

31 

(1,041) 

— 

— 

24 

24 

(4,327) 

(48) 

(1,727) 

(6,102) 

(709) 

100 

(18,872) 

— 

— 

13 

— 

25 

13 

51 

1 

52 

53 

— 

— 

— 

23 

— 

(231) 

(20) 

(15) 

(22) 

— 

(288) 

(1) 

(289) 

39 

541 

53 

1 

122 

13 

769 

54 

823 

(214) 

3,214 

(6) 

(22) 

(28) 

(3) 

64 

138 

202 

281 

492 

— 

1,657 

2,149 

7,266 

729 

— 

729 

7,995 

2,374 

5,723 

(40) 

(10) 

(46) 

9 

(375) 

(3) 

(465) 

1,503 

— 

(39) 

— 

15,580 

— 

— 

— 

100 

336 

— 

— 

— 

(1) 

(14) 

2 

— 

— 

— 

— 

— 

(18,872) 

(343) 

(193) 

2 

36 

104 

— 

— 

— 

(13) 

142 

— 

— 

— 

— 

— 

— 

(1) 

28 

27 

(10) 

124 

(34) 

(1) 

19 

(16) 

40 

(2) 

— 

(2) 

38 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

(40) 

(58) 

(98) 

(13) 

(73) 

— 

(73) 

(782) 

(874) 

106 

2,886 

(39) 

(66) 

137 

1 

805 

— 

838 

1,026 

— 

7 

— 

(33) 

6 

1 

15 

— 

(11) 

(8) 

(19)  (3) 

— 

— 

(8) 

(8) 

— 

— 

— 

— 

(7) 

(7)  (4) 

(15)  (5) 

— 

— 

—  (6) 

(15) 

(74)  (7) 

(178)  (7) 

3,398  (7) 

(186) 

(19) 

48 

(8) 

345 

— 

180  (9) 

(2)  (3) 

—  (3) 

5  (7) 

Mortgage servicing rights (residential) (8) 

11,538 

1,156 

Net derivative assets and liabilities: 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts 

Other derivative contracts 

Total derivative contracts 

Other assets 

Short sale liabilities 

Other liabilities (excluding derivatives) 

659 

21 

(662) 

— 

(122) 

(151) 

21 

(1,150) 

(78) 

(649) 

162 

— 

(49) 

(15) 

(30) 

75 

(783) 

315 

— 

3 

(1) 	 See next page for detail. 
(2) 	 Represents only net gains (losses) that are due to changes in economic conditions and management’s estimates of fair value and excludes changes due to the collection/ 

realization of cash flows over time. 
Included in net gains (losses) from trading activities and other noninterest income in the income statement. 

(3) 	
(4) 	 Level 3 transfers out include $6.0 billion in asset-backed securities that were transferred from the available-for-sale portfolio to held-to-maturity securities. 
(5) 	
(6) 	
(7) 	
(8) 	 For more information on the changes in mortgage servicing rights, see Note 9 (Mortgage Banking Activities). 
(9) 	

Included in net gains (losses) from debt securities in the income statement. 
Included in net gains (losses) from equity investments in the income statement. 
Included in mortgage banking and other noninterest income in the income statement. 

Included in mortgage banking, trading activities, equity investments and other noninterest income in the income statement. 

(continued on following page) 

221 

Note 17:  Fair Values of Assets and Liabilities (continued) 

(continued from previous page) 

The following table presents gross purchases, sales, issuances and settlements related to the changes in Level 3 assets and liabilities 

measured at fair value on a recurring basis for the year ended December 31, 2013. 

Purchases 

Sales 

Issuances 

Settlements 

Net 

127 

1,030 

117 

429 

53 

— 

1,756 

— 

1,756 

— 

— 

— 

— 

— 

1,008 

1,751 

— 

1,164 

2,915 

3,923 

— 

— 

— 

3,923 

286 

23 

— 

— 

— 

— 

— 

7 

— 

7 

1,064 

8 

— 

(136) 

(1,064) 

(117) 

(420) 

(45) 

(3) 

(1,785) 

— 

(1,785) 

(69) 

(37) 

(1) 

(38) 

— 

(14) 

— 

(5) 

(36) 

(41) 

(162) 

(20) 

— 

(20) 

(182) 

(574) 

— 

(583) 

— 

— 

(148) 

— 

(5) 

— 

(153) 

(2) 

(8) 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

(1) 

(3) 

(1) 

— 

(43) 

— 

(48) 

— 

(48) 

(10) 

(37) 

(1) 

9 

(35) 

(3) 

(77) 

— 

(77) 

648 

(761) 

(182) 

— 

— 

— 

20 

— 

1,047 

— 

1,116 

2,163 

2,831 

— 

— 

— 

2,831 

— 

452 

3,469 

— 

— 

— 

— 

(4) 

— 

(4) 

— 

— 

(4) 

(3) 

(57) 

(60) 

(33) 

(369) 

(40) 

(58) 

(98) 

(13) 

625 

(3,865) 

(1,067) 

— 

(2,213) 

(6,078) 

(7,301) 

(53) 

— 

(53) 

(7,354) 

(586) 

(369) 

— 

(39) 

(66) 

285 

1 

807 

— 

988 

(36) 

— 

11 

(5) 

31 

(1,041) 

(709) 

(73) 

— 

(73) 

(782) 

(874) 

106 

2,886 

(39) 

(66) 

137 

1 

805 

— 

838 

1,026 

— 

7 

(in millions) 

Year ended December 31, 2013 

Trading assets (excluding derivatives): 

Securities of U.S. states and political subdivisions 

$ 

Collateralized loan and other debt obligations 

Corporate debt securities 

Mortgage-backed securities 

Asset-backed securities 

Equity securities 

Total trading securities 

Other trading assets 

Total trading assets (excluding derivatives) 

Available-for-sale securities: 

Securities of U.S. states and political subdivisions 

Mortgage-backed securities: 

Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other debt obligations 

Asset-backed securities: 

Auto loans and leases 

Home equity loans 

Other asset-backed securities 

Total asset-backed securities 

Total debt securities 

Marketable equity securities: 

Perpetual preferred securities 

Other marketable equity securities 

Total marketable equity securities 

Total available-for-sale securities 

Mortgages held for sale 

Loans 

Mortgage servicing rights (residential) 

Net derivative assets and liabilities: 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts 

Other derivative contracts 

Total derivative contracts 

Other assets 

Short sale liabilities 

Other liabilities (excluding derivatives) 

222 

 
The changes in Level 3 assets and liabilities measured at fair value on a recurring basis for the year ended December 31, 2012 

are summarized as follows: 

(in millions) 

Year ended December 31, 2012 

Trading assets (excluding derivatives): 

Securities of U.S. states and 
political subdivisions 

Collateralized loan and other 

debt obligations 

Corporate debt securities 

Mortgage-backed securities 

Asset-backed securities 

Equity securities 

Total trading securities 

Other trading assets 

Total trading assets (excluding derivatives) 

Available-for-sale securities: 

Securities of U.S. states and 
political subdivisions 

Mortgage-backed securities: 

Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

Collateralized loan and other 

debt obligations 

Asset-backed securities: 

Auto loans and leases 

Home equity loans 

Other asset-backed securities 

Total asset-backed securities 

Total debt securities 

Marketable equity securities: 

Perpetual preferred securities 

Other marketable equity securities 

Total marketable equity securities 

Total available-for-sale securities 

Mortgages held for sale 

Loans 

Total net gains 
(losses) included in 

Balance, 
beginning 
of period 

Net 
income 

Other 
compre­
hensive 
income 

Purchases, 
sales, 
issuances 
and 
settlements, 
net (1) 

Transfers 
into 
Level 3 

Transfers 
out of 
Level 3 

Balance, 
end of 
period 

Net unrealized 
gains (losses) 
included in 
income related 
to assets and 
liabilities held 
at period end  (2) 

$ 

53 

3 

1,582 

(191) 

97 

108 

190 

4 

2,034 

115 

2,149 

— 

8 

48 

— 

(132) 

(39) 

(171) 

— 

— 

— 

— 

— 

— 

— 

— 

— 

(10) 

(649) 

(45) 

(110) 

(98) 

(1) 

(913) 

— 

(913) 

— 

— 

— 

— 

14 

— 

14 

— 

14 

— 

— 

— 

— 

(16) 

— 

(16) 

— 

46 

742 

52 

6 

138 

3 

987 

76 

— 

(47) 

(3) 

2 

23 

— 

(25) 

(19) 

(16) 

1,063 

(44)  (3) 

11,516 

10 

160 

1,347 

— 

(9,402) 

3,631 

61 

232 

293 

295 

12 

(56) 

(44) 

20 

16 

57 

73 

19 

50 

(30) 

20 

(20) 

8,599 

135 

514 

3,940 

6,641 

282 

2,863 

9,786 

30,489 

1,344 

23 

1,367 

31,856 

3,410 

23 

3 

15 

(29) 

(11) 

110 

91 

2 

93 

203 

(42) 

43 

(74) 

— 

(74) 

(41) 

94 

203 

297 

274 

— 

13,188 

— 

5,921 

(286) 

(29) 

(315) 

51 

3,283 

9,255 

— 

(1) 

(56) 

(57) 

— 

— 

— 

(1) 

(6) 

(7) 

(9,832) 

26,645 

(64)  (4) 

— 

— 

— 

794 

— 

794 

(9,832) 

27,439 

(298) 

(41) 

3,250 

6,021 

— 

— 

—  (5) 

(64) 

(30)  (6) 

43  (6) 

— 

11,538 

(2,893)  (6) 

2 

1 

659 

21 

(54) 

(122) 

— 

— 

— 

(51) 

— 

— 
— 

21 

(1,150) 

(78) 

(649) 

162 

— 

(49) 

562 

40 

(16) 

30 

41 

— 

657  (8) 

(8)  (3) 

—  (3) 

—  (6) 

29 

— 

29 

1 

— 

— 

29 

1 

30 

60 

— 

— 

— 

60 

488 

5,851 

— 

— 

(8) 

— 

— 

— 

— 

(8) 

— 

— 

— 

3 

14 

148 

165 

931 

(30) 

(16) 

(46) 

885 

— 

— 

— 

— 

— 

— 

— 

— 

(1) 

(1) 

— 

— 

— 

(726) 

(3) 

329 

(400) 

4,887 

(611) 

(9) 

(620) 

4,267 

(308) 

145 

4,889 

(7,349) 

(50) 

18 

5 

810 

— 

(6,566) 

(61) 

— 

38 

Mortgage servicing rights (residential) (7) 

12,603 

(5,954) 

Net derivative assets and liabilities: 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts 

Other derivative contracts 

Total derivative contracts 

Other assets 

Short sale liabilities 

Other liabilities (excluding derivatives) 

609 

— 

(75) 

(7) 

(1,998) 

(117) 

7,397 

78 

(11) 

23 

38 

40 

(1,588) 

7,565 

244 

— 

(44) 

(21) 

— 

(43) 

(1) 	 See next page for detail. 
(2) 	 Represents only net gains (losses) that are due to changes in economic conditions and management’s estimates of fair value and excludes changes due to the collection/ 

realization of cash flows over time. 
Included in net gains (losses) from trading activities and other noninterest income in the income statement. 
Included in net gains (losses) from debt securities in the income statement. 
Included in net gains (losses) from equity investments in the income statement. 
Included in mortgage banking and other noninterest income in the income statement. 

(3) 	
(4) 	
(5) 	
(6) 	
(7) 	 For more information on the change in mortgage servicing rights, see Note 9 (Mortgage Banking Activities). 
Included in mortgage banking, trading activities and other noninterest income in the income statement. 
(8) 	

(continued on following page) 

223 

 
 
 
Note 17:  Fair Values of Assets and Liabilities (continued) 

(continued from previous page) 

The following table presents gross purchases, sales, issuances and settlements related to the changes in Level 3 assets and liabilities 

measured at fair value on a recurring basis for the year ended December 31, 2012. 

(in millions) 

Year ended December 31, 2012 

Trading assets (excluding derivatives): 

Securities of U.S. states and political subdivisions 

$ 

Collateralized loan and other debt obligations 

Corporate debt securities 

Mortgage-backed securities 

Asset-backed securities 

Equity securities 

Total trading securities 

Other trading assets 

Total trading assets (excluding derivatives) 

Available-for-sale securities: 

Purchases 

Sales 

Issuances 

Settlements 

Net 

85 

829 

192 

49 

116 

1 

1,272 

— 

1,272 

(95) 

(1,478) 

(237) 

(159) 

(169) 

(2) 

(2,140) 

— 

(2,140) 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

(45) 

— 

(45) 

— 

(45) 

(10) 

(649) 

(45) 

(110) 

(98) 

(1) 

(913) 

— 

(913) 

Securities of U.S. states and political subdivisions 

1,847 

(37) 

1,011 

(1,474) 

1,347 

Mortgage-backed securities: 

Residential 

Commercial 

Total mortgage-backed securities 

Corporate debt securities 

86 

39 

125 

26 

(34) 

— 

(34) 

(37) 

Collateralized loan and other debt obligations 

5,608 

(185) 

Asset-backed securities: 

Auto loans and leases 

Home equity loans 

Other asset-backed securities 

Total asset-backed securities 

Total debt securities 

Marketable equity securities: 

Perpetual preferred securities 

Other marketable equity securities 

Total marketable equity securities 

3,004 

— 

2,074 

5,078 

12,684 

— 

— 

— 

— 

(2) 

(159) 

(161) 

(454) 

— 

(8) 

(8) 

— 

— 

— 

— 

— 

666 

— 

1,401 

2,067 

3,078 

— 

— 

— 

Total available-for-sale securities 

12,684 

(462) 

3,078 

(11,033) 

Mortgages held for sale 

Loans 

Mortgage servicing rights (residential) 

Net derivative assets and liabilities: 

Interest rate contracts 

Commodity contracts 

Equity contracts 

Foreign exchange contracts 

Credit contracts 

Other derivative contracts 

Total derivative contracts 

Other assets 

Short sale liabilities 

Other liabilities (excluding derivatives) 

441 

2 

— 

11 

— 

386 

2 

(6) 

— 

393 

19 

9 

(3) 

— 

— 

(293) 

— 

(2) 

(375) 

(3) 

3 

— 

(377) 

(8) 

(9) 

11 

(2) 

(69) 

(71) 

(9) 

50 

(30) 

20 

(20) 

(1,483) 

3,940 

(4,396) 

(1) 

(2,987) 

(7,384) 

(726) 

(3) 

329 

(400) 

(10,421) 

4,887 

(611) 

(1) 

(612) 

— 

257 

5,182 

(749) 

(114) 

— 

(611) 

(9) 

(620) 

4,267 

(308) 

145 

4,889 

— 

— 

1 

— 

— 

— 

1 

— 

— 

(216) 

(7,360) 

(48) 

(7,349) 

(50) 

6 

6 

813 

— 

18 

5 

810 

— 

(6,583) 

(6,566) 

(72) 

— 

246 

(61)
 

—
 

38
 

The following table provides quantitative information about 

the valuation techniques and significant unobservable inputs 
used in the valuation of substantially all of our Level 3 assets and 
liabilities measured at fair value on a recurring basis for which 
we use an internal model. 

The significant unobservable inputs for Level 3 assets and 
liabilities that are valued using fair values obtained from third-
party vendors are not included in the table as the specific inputs 
applied are not provided by the vendor (see discussion regarding 
vendor-developed valuations within the “Level 3 Asset and 

Liability Valuation Processes” section previously within this 
Note). In addition, the table excludes the valuation techniques 
and significant unobservable inputs for certain classes of Level 3 
assets and liabilities measured using an internal model that we 
consider, both individually and in the aggregate, insignificant 
relative to our overall Level 3 assets and liabilities. We made this 
determination based upon an evaluation of each class which 
considered the magnitude of the positions, nature of the 
unobservable inputs and potential for significant changes in fair 
value due to changes in those inputs. 

224 

3.9 

6.4 

0.9 

0.4 

2.9 

5.0 

4.0 

6.6 

9.7 

2.6 

5.2 

18.3 

8.1 

($ in millions, except cost to service amounts) 

Fair Value 
Level 3 

Valuation Technique(s) 

Significant 
Unobservable Input 

Range of 
Inputs 

Weighted 
Average (1) 

December 31, 2014 

Trading and available-for-sale securities: 

Securities of U.S. states and 
political subdivisions: 

Government, healthcare and 

other revenue bonds 

Auction rate securities and other 

municipal bonds 

Collateralized loan and other debt 

obligations (2) 

Asset-backed securities: 

Auto loans and leases 

Other asset-backed securities: 

$  1,900 

Discounted cash flow 

Discount rate 

0.4  -

5.6  % 

1.5 

61 

323 

565 

967 

Vendor priced 

Discounted cash flow 

Discount rate 

1.5  -

7.6 

Market comparable 
pricing 

Vendor priced 

Weighted average life 

1.3  -

19.4  yrs 

Comparability 
adjustment 

(53.9)  -

25.0  % 

245 

Discounted cash flow 

Discount rate 

0.4  -

0.4 

Diversified payment rights (3) 

661 

Discounted cash flow 

Discount rate 

0.9  -

7.1 

Other commercial and consumer 

750  (4) 

Discounted cash flow 

Discount rate 

1.9  -

21.5 

Marketable equity securities: 

perpetual preferred 

40 

Vendor priced 

Weighted average life 

1.6  -

10.7  yrs 

663  (5) 

Discounted cash flow 

Discount rate 

4.1  -

9.3  % 

Weighted average life 

1.0  -

11.8  yrs 

Mortgages held for sale (residential) 

2,235 

Discounted cash flow 

Default rate 

0.4  -

15.0  % 

78 

Market comparable 
pricing 

Discount rate 

Loss severity 

Prepayment rate 

Comparability 
adjustment 

1.1  -

0.1  -

2.0  -

7.7 

26.4 

15.5 

(93.0)  -

10.0 

(30.0) 

Loans 

5,788  (6) 

Discounted cash flow 

Discount rate 

0.0  -

3.8 

Mortgage servicing rights (residential) 

12,738 

Discounted cash flow 

Prepayment rate 

0.6  - 100.0 

Utilization rate 

0.0  -

1.0 

Cost to service per 

loan (7)  $  86  -

683 

Discount rate 

5.9  -

16.9  % 

Prepayment rate (8) 

8.0  -

22.0 

Net derivative assets and (liabilities): 

Interest rate contracts 

196 

Discounted cash flow 

Default rate 

0.00  -

Loss severity 

50.0  -

0.02 

50.0 

Interest rate contracts: derivative loan 

commitments 

97 

Discounted cash flow 

Fall-out factor 

1.0  -

99.0 

Equity contracts 

162 

Discounted cash flow 

Conversion factor 

(11.2)  -

0.0  % 

Initial-value 
servicing 

(31.1)  - 113.3  bps 

Credit contracts 

(246) 

Option model 

Correlation factor 

(56.0)  -

96.3  % 

Weighted average life 

1.0  -

2.0  yrs 

(192) 

3 

Volatility factor 

8.3  -

80.9 

Market comparable 
pricing 

Comparability 
adjustment 

(28.6)  -

26.3 

Option model 

Credit spread 

0.0  -

Loss severity 

11.5  -

17.0 

72.5 

3.1 

11.2 

0.4 

179 

7.6 

12.5 

0.01 

50.0 

24.5 

46.5 

(8.4) 

1.3 

42.1 

28.3 

1.8 

0.9 

48.7 

Other assets: nonmarketable equity investments 

2,512 

Market comparable 
pricing 

Comparability 
adjustment 

(19.7)  -

(4.0) 

(14.7) 

Insignificant Level 3 assets, net of liabilities 

507  (9) 

Total level 3 assets, net of liabilities 

$  30,054  (10) 

(1) 	 Weighted averages are calculated using outstanding unpaid principal balance for cash instruments such as loans and securities, and notional amounts for derivative 

instruments. 
Includes $500 million of collateralized debt obligations. 

(2) 	
(3) 	 Securities backed by specified sources of current and future receivables generated from foreign originators. 
(4) 	 Consists primarily of investments in asset-backed securities that are revolving in nature, in which the timing of advances and repayments of principal are uncertain. 
(5) 	 Consists of auction rate preferred equity securities with no maturity date that are callable by the issuer. 
(6) 	 Consists predominantly of reverse mortgage loans securitized with GNMA which were accounted for as secured borrowing transactions. 
(7) 	 The high end of the range of inputs is for servicing modified loans. For non-modified loans the range is $86 - $270. 
(8) 	

Includes a blend of prepayment speeds and expected defaults. Prepayment speeds are influenced by mortgage interest rates as well as our estimation of drivers of 
borrower behavior. 

(9) 	 Represents the aggregate amount of Level 3 assets and liabilities measured at fair value on a recurring basis that are individually and in the aggregate insignificant. The 
amount includes corporate debt securities, mortgage-backed securities, other marketable equity securities, other assets, other liabilities and certain net derivative assets 
and liabilities, such as commodity contracts, foreign exchange contracts and other derivative contracts. 

(10)  Consists of total Level 3 assets of $32.3 billion and total Level 3 liabilities of $2.3 billion, before netting of derivative balances. 

225 

Note 17:  Fair Values of Assets and Liabilities (continued) 

Fair Value 
Level 3 

Valuation Technique(s) 

Significant
 Unobservable Input 

Range of 
Inputs 

Weighted 
Average (1) 

($ in millions, except cost to service amounts) 

December 31, 2013 

Trading and available-for-sale securities: 

Securities of U.S. states and 
political subdivisions: 

Government, healthcare and 
other revenue bonds 

Auction rate securities and other 

municipal bonds 

Collateralized loan and other debt 

obligations (2) 

Asset-backed securities: 

Auto loans and leases 

Other asset-backed securities: 

4.6 

4.4 

8.5 

0.8 

1.5 

3.0 

4.0 

2.2 

7.4 

12.2 

2.8 

5.5 

21.5 

5.4 

3.3 

12.2 

0.8 

191 

7.8 

10.7 

5.0 

50.0 

15.6 

21.8 

32.6 

2,739 

63 

451 

612 

1,349 

Discounted cash flow 

Discount rate 

0.4  -

6.4  % 

1.4 

Vendor priced 

Discounted cash flow 

Discount rate 

0.4  -

12.3 

Market comparable 
pricing 

Vendor priced 

Weighted average life 

1.4  -

13.0  yrs 

Comparability 
adjustment 

(12.0)  -

23.3  % 

492 

Discounted cash flow 

Discount rate 

Weighted average life 

0.6  -

1.4  -

0.9 

1.6  yrs 

Diversified payment rights (3) 

757 

Discounted cash flow 

Other commercial and consumer 

944  (4) 

Discounted cash flow 

Discount rate 

Discount rate 

Weighted average life 

1.4  -

0.6  -

0.6  -

4.7  % 

21.2 

7.6  yrs 

78 

Vendor priced 

Marketable equity securities: 

perpetual preferred 

729  (5) 

Discounted cash flow 

Discount rate 

4.8  -

8.3  % 

Weighted average life 

1.0  -

15.0  yrs 

Mortgages held for sale (residential) 

2,374 

Discounted cash flow 

Default rate 

0.6  -

12.4  % 

Loans 

5,723  (6) 

Discounted cash flow 

Discount rate 

Mortgage servicing rights (residential) 

15,580 

Discounted cash flow 

Prepayment rate 

Utilization rate 

Cost to service per 
loan (7) 

Discount rate 

Loss severity 

Prepayment rate 

3.8  -

1.3  -

2.0  -

2.4  -

3.3  -

0.0  -

7.9 

32.5 

9.9 

3.9 

37.8 

2.0 

$ 

86  -

773 

Net derivative assets and (liabilities): 

Interest rate contracts 

(14) 

Discounted cash flow 

Default rate 

0.0  -

Discount rate 

Prepayment rate (8) 

5.4  -

7.5  -

Loss severity 

44.9  -

Prepayment rate 

11.1  -

11.2  % 

19.4 

16.5 

50.0 

15.6 

Interest rate contracts: derivative loan 

commitments 

(26) 

Discounted cash flow 

Fall-out factor 

1.0  -

99.0 

Initial-value servicing 

(21.5)  -

81.6  bps 

Equity contracts 

199 

Discounted cash flow 

Conversion factor 

(18.4)  -

0.0  % 

(14.1) 

Credit contracts 

(245) 

Option model 

Correlation factor 

(5.3)  -

87.6  % 

Weighted average life 

0.3  -

3.3  yrs 

(378) 

3 

Market comparable 
pricing 

Comparability 
adjustment 

(31.3)  -

Option model 

Credit spread 

0.0  -

Loss severity 

10.5  -

30.4 

12.2 

72.5 

Volatility factor 

6.8  -

81.2 

1.8 

72.2 

25.4 

(0.1) 

0.7 

47.4 

Other assets: nonmarketable equity investments 

1,386 

Market comparable 
pricing 

Comparability 
adjustment 

(30.6)  -

(5.4) 

(21.9) 

Insignificant Level 3 assets, net of liabilities 

678  (9) 

Total level 3 assets, net of liabilities 

$  33,494  (10) 

(1) 	 Weighted averages are calculated using outstanding unpaid principal balance for cash instruments such as loans and securities, and notional amounts for derivative 

instruments. 
Includes $695 million of collateralized debt obligations. 

(2) 	
(3) 	 Securities backed by specified sources of current and future receivables generated from foreign originators. 
(4) 	 Consists primarily of investments in asset-backed securities that are revolving in nature, in which the timing of advances and repayments of principal are uncertain. 
(5) 	 Consists of auction rate preferred equity securities with no maturity date that are callable by the issuer. 
(6) 	 Consists predominantly of reverse mortgage loans securitized with GNMA which were accounted for as secured borrowing transactions. 
(7) 	 The high end of the range of inputs is for servicing modified loans. For non-modified loans the range is $86 - $302. 
(8) 	

Includes a blend of prepayment speeds and expected defaults. Prepayment speeds are influenced by mortgage interest rates as well as our estimation of drivers of 
borrower behavior. 

(9) 	 Represents the aggregate amount of Level 3 assets and liabilities measured at fair value on a recurring basis that are individually and in the aggregate insignificant. The 

amount includes corporate debt securities, mortgage-backed securities, asset-backed securities backed by home equity loans, other assets, other liabilities and certain net 
derivative assets and liabilities, such as commodity contracts and other derivative contracts. 

(10)  Consists of total Level 3 assets of $37.2 billion and total Level 3 liabilities of $3.7 billion, before netting of derivative balances. 

226 

The valuation techniques used for our Level 3 assets and 
liabilities, as presented in the previous tables, are described as 
follows: 
•  Discounted cash flow - Discounted cash flow valuation 

techniques generally consist of developing an estimate of 
future cash flows that are expected to occur over the life of 
an instrument and then discounting those cash flows at a 
rate of return that results in the fair value amount. 
•  Option model - Option model valuation techniques are 

generally used for instruments in which the holder has a 
contingent right or obligation based on the occurrence of a 
future event, such as the price of a referenced asset going 
above or below a predetermined strike price. Option models 
estimate the likelihood of the specified event occurring by 
incorporating assumptions such as volatility estimates, price 
of the underlying instrument and expected rate of return. 
•  Market comparable pricing - Market comparable pricing 

valuation techniques are used to determine the fair value of 
certain instruments by incorporating known inputs such as 
recent transaction prices, pending transactions, or prices of 
other similar investments which require significant 
adjustment to reflect differences in instrument 
characteristics. 
Vendor-priced - Prices obtained from third-party pricing 
vendors or brokers that are used to record the fair value of 
the asset or liability, of which the related valuation 
technique and significant unobservable inputs are not 
provided. 

• 

Significant unobservable inputs presented in the previous 
tables are those we consider significant to the fair value of the 
Level 3 asset or liability. We consider unobservable inputs to be 
significant, if by their exclusion, the fair value of the Level 3 asset 
or liability would be impacted by a predetermined percentage 
change or based on qualitative factors, such as nature of the 
instrument, type of valuation technique used, and the 
significance of the unobservable inputs relative to other inputs 
used within the valuation. Following is a description of the 
significant unobservable inputs provided in the tables. 

• 	

• 	

• 	

• 	

• 	

Comparability adjustment - is an adjustment made to 
observed market data, such as a transaction price in order to 
reflect dissimilarities in underlying collateral, issuer, rating, 
or other factors used within a market valuation approach 
expressed as a percentage of an observed price. 
Conversion Factor - is the risk-adjusted rate in which a 
particular instrument may be exchanged for another 
instrument upon settlement, expressed as a percentage 
change from a specified rate. 
Correlation factor - is the likelihood of one instrument 
changing in price relative to another based on an 
established relationship expressed as a percentage of 
relative change in price over a period over time. 
Cost to service - is the expected cost per loan of servicing a 
portfolio of loans, which includes estimates for 
unreimbursed expenses (including delinquency and 
foreclosure costs) that may occur as a result of servicing 
such loan portfolios. 
Credit spread - is the portion of the interest rate in excess of 
a benchmark interest rate, such as OIS, LIBOR or U.S. 
Treasury rates, that when applied to an investment captures 
changes in the obligor’s creditworthiness. 

• 	 Default rate - is an estimate of the likelihood of not 
collecting contractual amounts owed expressed as a 
constant default rate (CDR). 

• 

•  Discount rate - is a rate of return used to present value the 
future expected cash flow to arrive at the fair value of an 
instrument. The discount rate consists of a benchmark rate 
component and a risk premium component. The benchmark 
rate component, for example, OIS, LIBOR or U.S. Treasury 
rates, is generally observable within the market and is 
necessary to appropriately reflect the time value of money. 
The risk premium component reflects the amount of 
compensation market participants require due to the 
uncertainty inherent in the instruments’ cash flows resulting 
from risks such as credit and liquidity. 
Fall-out factor - is the expected percentage of loans 
associated with our interest rate lock commitment portfolio 
that are likely of not funding. 
Initial-value servicing - is the estimated value of the 
underlying loan, including the value attributable to the 
embedded servicing right, expressed in basis points of 
outstanding unpaid principal balance. 
Loss severity – is the percentage of contractual cash flows 
lost in the event of a default. 
Prepayment rate - is the estimated rate at which forecasted 
prepayments of principal of the related loan or debt 
instrument are expected to occur, expressed as a constant 
prepayment rate (CPR). 

• 

• 

• 

•  Utilization rate - is the estimated rate in which incremental 
portions of existing reverse mortgage credit lines are 
expected to be drawn by borrowers expressed as an 
annualized rate. 
Volatility factor - is the extent of change in price an item is 
estimated to fluctuate over a specified period of time 
expressed as a percentage of relative change in price over a 
period over time. 

• 

•  Weighted average life - is the weighted average number of 
years an investment is expected to remain outstanding, 
based on its expected cash flows reflecting the estimated 
date the issuer will call or extend the maturity of the 
instrument or otherwise reflecting an estimate of the timing 
of an instrument’s cash flows whose timing is not 
contractually fixed. 

227 

 
 
 
Note 17:  Fair Values of Assets and Liabilities (continued) 

Level 3 derivative assets (liabilities) where we are long the 
underlying would decrease (increase) in value upon an increase 
(decrease) in default rate, fall-out factor, credit spread, 
conversion factor, or loss severity inputs. Conversely, Level 3 
derivative assets (liabilities) would increase (decrease) in value 
upon an increase (decrease) in prepayment rate, initial-value 
servicing, weighted average life, or volatility factor inputs. The 
inverse of the above relationships would occur for instruments in 
which we are short the underlying. The correlation factor and 
comparability adjustment inputs may have a positive or negative 
impact on the fair value of these derivative instruments 
depending on the change in value of the item the correlation 
factor and comparability adjustment is referencing. The 
correlation factor and comparability adjustment is considered 
independent from movements in other significant unobservable 
inputs for derivative instruments. 

Generally, for derivative instruments for which we are 
subject to changes in the value of the underlying referenced 
instrument, change in the assumption used for default rate is 
accompanied by directionally similar change in the risk premium 
component of the discount rate (specifically, the portion related 
to credit risk) and a directionally opposite change in the 
assumption used for prepayment rates. Unobservable inputs for 
loss severity, fall-out factor, initial-value servicing, weighted 
average life, conversion factor, and volatility do not increase or 
decrease based on movements in other significant unobservable 
inputs for these Level 3 instruments. 

MORTGAGE SERVICING RIGHTS  We use a discounted cash 
flow valuation technique to determine the fair value of Level 3 
mortgage servicing rights. These models utilize certain 
significant unobservable inputs including prepayment rate, 
discount rate and costs to service. An increase in any of these 
unobservable inputs will reduce the fair value of the mortgage 
servicing rights and alternatively, a decrease in any one of these 
inputs would result in the mortgage servicing rights increasing in 
value. Generally, a change in the assumption used for the default 
rate is accompanied by a directionally similar change in the 
assumption used for cost to service and a directionally opposite 
change in the assumption used for prepayment. The sensitivity 
of our residential MSRs is discussed further in Note 8 
(Securitizations and Variable Interest Entities). 

Significant Recurring Level 3 Fair Value Asset and 
Liability Input Sensitivity 
We generally use discounted cash flow or similar internal 
modeling techniques to determine the fair value of our Level 3 
assets and liabilities. Use of these techniques requires 
determination of relevant inputs and assumptions, some of 
which represent significant unobservable inputs as indicated in 
the preceding tables. Accordingly, changes in these unobservable 
inputs may have a significant impact on fair value. 

Certain of these unobservable inputs will (in isolation) have 

a directionally consistent impact on the fair value of the 
instrument for a given change in that input. Alternatively, the 
fair value of the instrument may move in an opposite direction 
for a given change in another input. Where multiple inputs are 
used within the valuation technique of an asset or liability, a 
change in one input in a certain direction may be offset by an 
opposite change in another input having a potentially muted 
impact to the overall fair value of that particular instrument. 
Additionally, a change in one unobservable input may result in a 
change to another unobservable input (that is, changes in certain 
inputs are interrelated to one another), which may counteract or 
magnify the fair value impact. 

SECURITIES, LOANS, MORTGAGES HELD FOR SALE and 
NONMARKETABLE EQUITY INVESTMENTS  The fair values of 
predominantly all Level 3 trading securities, mortgages held for 
sale, loans, other nonmarketable equity investments, and 
available-for-sale securities have consistent inputs, valuation 
techniques and correlation to changes in underlying inputs. The 
internal models used to determine fair value for these Level 3 
instruments use certain significant unobservable inputs within a 
discounted cash flow or market comparable pricing valuation 
technique. Such inputs include discount rate, prepayment rate, 
default rate, loss severity, utilization rate, comparability 
adjustment and weighted average life. 

These Level 3 assets would decrease (increase) in value 
based upon an increase (decrease) in discount rate, default rate, 
loss severity, or weighted average life inputs. Conversely, the fair 
value of these Level 3 assets would generally increase (decrease) 
in value if the prepayment rate input were to increase (decrease) 
or if the utilization rate input were to increase (decrease). 

Generally, a change in the assumption used for default rate 

is accompanied by a directionally similar change in the risk 
premium component of the discount rate (specifically, the 
portion related to credit risk) and a directionally opposite change 
in the assumption used for prepayment rates. Unobservable 
inputs for loss severity, utilization rate and weighted average life 
do not increase or decrease based on movements in the other 
significant unobservable inputs for these Level 3 assets. 

DERIVATIVE INSTRUMENTS  Level 3 derivative instruments 
are valued using market comparable pricing, option pricing and 
discounted cash flow valuation techniques. We utilize certain 
unobservable inputs within these techniques to determine the 
fair value of the Level 3 derivative instruments. The significant 
unobservable inputs consist of credit spread, a comparability 
adjustment, prepayment rate, default rate, loss severity, initial-
value servicing, fall-out factor, volatility factor, weighted average 
life, conversion factor, and correlation factor. 

228 

 
 
 
 
 
Assets and Liabilities Recorded at Fair Value on a 
Nonrecurring Basis 
We may be required, from time to time, to measure certain 
assets at fair value on a nonrecurring basis in accordance with 
GAAP. These adjustments to fair value usually result from 
application of LOCOM accounting or write-downs of individual 

assets. The following table provides the fair value hierarchy and 
carrying amount of all assets that were still held as of 
December 31, 2014, and 2013, and for which a nonrecurring fair 
adjustment was recorded during the years then ended. 

(in millions) 

Level 1 

Level 2 

Level 3 

Total 

Level 1 

Level 2 

Level 3 

Total 

December 31, 2014 

December 31, 2013 

Mortgages held for sale (LOCOM) (1) 

$ 

Loans held for sale 

Loans: 

Commercial 

Consumer 

Total loans (2) 

Other assets (3) 

— 

— 

— 

— 

— 

— 

2,197 

1,098 

3,295 

— 

243 

2,018 

2,261 

— 

— 

5 

5 

— 

243 

2,023 

2,266 

417 

460 

877 

— 

— 

— 

— 

— 

— 

1,126 

14 

414 

3,690 

4,104 

445 

893 

— 

— 

7 

7 

740 

2,019 

14 

414 

3,697 

4,111 

1,185 

(1) 	 Mostly real estate 1-4 family first mortgage loans. 
(2) 	 Represents carrying value of loans for which adjustments are based on the appraised value of the collateral. 
(3) 	

Includes the fair value of foreclosed real estate, other collateral owned and nonmarketable equity investments. 

The following table presents the increase (decrease) in value 

of certain assets for which a nonrecurring fair value adjustment 
has been recognized during the periods presented. 

(in millions) 

Year ended December 31, 

2014 

2013 

Mortgages held for sale (LOCOM) 

$ 

Loans held for sale 

Loans: 

Commercial 

Consumer (1) 

Total loans	 

Other assets (2)	 

Total	 

33 

— 

(23) 

(1) 

(125) 

(216) 

(1,336) 

(2,050) 

(1,461) 

(2,266) 

(341) 

(214) 

$ 

(1,769) 

(2,504) 

(1) 	 Represents write-downs of loans based on the appraised value of the 

(2) 	

collateral. 
Includes the losses on foreclosed real estate and other collateral owned that 
were measured at fair value subsequent to their initial classification as 
foreclosed assets. Also includes impairment losses on nonmarketable equity 
investments. 

229 

 
 
Note 17:  Fair Values of Assets and Liabilities (continued) 

The table below provides quantitative information about the 
valuation techniques and significant unobservable inputs used in 
the valuation of substantially all of our Level 3 assets and 
liabilities measured at fair value on a nonrecurring basis for 
which we use an internal model. 

We have excluded from the table classes of Level 3 assets 

and liabilities measured using an internal model that we 
consider, both individually and in the aggregate, insignificant 

relative to our overall Level 3 nonrecurring measurements. We 
made this determination based upon an evaluation of each class, 
which considered the magnitude of the positions, nature of the 
unobservable inputs and potential for significant changes in fair 
value due to changes in those inputs. 

($ in millions) 

December 31, 2014 

Residential mortgages held 

for sale (LOCOM) 

Other assets: private equity 

fund investments (4) 

Insignificant level 3 assets 

Total	 

December 31, 2013 

Residential mortgages held for 

sale (LOCOM) 

Fair Value 
Level 3 

Valuation Technique(s) (1) 

Significant Unobservable 
Inputs (1) 

Range of inputs 

Weighted 
Average (2) 

$  1,098  (3) 

Discounted cash flow 

Default rate  (5) 

0.9  -

3.8% 

2.1% 

Discount rate 

1.5  -

8.5 

Loss severity 

0.0  -

29.8 

Prepayment rate  (6) 

2.0  -

100.0 

Market comparable 
pricing 

Comparability 
adjustment 

6.0  -

6.0 

3.6 

3.8 

65.5 

6.0 

171 

294 

1,563 

$ 

893  (3) 

Discounted cash flow 

Default rate  (5) 

1.2  -

4.4 % 

2.7 % 

Other assets: private equity fund 

investments (4) 

Insignificant level 3 assets 

Total	 

505 

242 

1,640 

Market comparable pricing 

Discount rate 

Loss severity 

4.3  -

1.6  -

12.0 

48.2 

Prepayment rate  (6) 

2.0  -

100.0 

Comparability 
adjustment 

4.6  -

4.6 

10.9 

5.2 

67.2 

4.6 

(1) 	 Refer to the narrative following the recurring quantitative Level 3 table of this Note for a definition of the valuation technique(s) and significant unobservable inputs. 
(2) 	 For residential MHFS, weighted averages are calculated using outstanding unpaid principal balance of the loans. 
(3) 	 Consists of $1.0 billion and $825 million government insured/guaranteed loans purchased from GNMA-guaranteed mortgage securitization, at December 31, 2014 and 
2013,respectively and $78 million and $68 million of other mortgage loans that are not government insured/guaranteed at December 31, 2014 and 2013, respectively. 

(4) 	 Represents a single investment. For additional information, see the “Alternative Investments” section in this Note. 
(5) 	 Applies only to non-government insured/guaranteed loans. 
(6) 	

Includes the impact on prepayment rate of expected defaults for the government insured/guaranteed loans, which impacts the frequency and timing of early resolution of 
loans. 

230 

 
Alternative Investments 
The following table summarizes our investments in various types 
of funds for which we use net asset values (NAVs) per share as a 
practical expedient to measure fair value on recurring and 
nonrecurring bases. The investments are included in trading 

assets, available-for-sale securities, and other assets. The table 
excludes those investments that are probable of being sold at an 
amount different from the funds’ NAVs. 

(in millions) 

December 31, 2014 

Offshore funds 

Hedge funds 

Private equity funds (1)(2) 

Venture capital funds (2) 

Total (3)	 

December 31, 2013 

Offshore funds 

Hedge funds 

Private equity funds (1)(2) 

Venture capital funds (2) 

Total (3)	 

Fair value 

Unfunded 
commitments 

Redemption frequency 

Redemption 
notice period 

$ 

$ 

$ 

$ 

125 

1 

1,313 

68 

1,507 

308 

2 

1,496 

63 

1,869 

— 

— 

243 

9 

252 

— 

— 

316 

14 

330 

Daily - Quarterly 

1 - 60 days 

Daily - Quarterly 

1-90 days 

N/A 

N/A 

N/A 

N/A 

Daily-Quarterly 

1-180 days 

Monthly-Semi Annually 

5-95 days 

N/A 

N/A 

N/A 

N/A 

N/A - Not applicable 
(1) 	 Excludes a private equity fund investment of $171 million and $505 million at December 31, 2014, and December 31, 2013, respectively for which we recorded a 

nonrecurring fair value adjustment during the periods then ended. The investment is probable of being sold for an amount different from the fund’s NAV; therefore, the 
investment’s fair value has been estimated using recent transaction information. This investment is subject to the Volcker Rule, which includes provisions that restrict 
banking entities from owning interests in certain types of funds. 
Includes certain investments subject to the Volcker Rule that we may have to divest. 

(2) 	
(3) 	 December 31, 2014, and December 31, 2013, include $1.3 billion and $1.5 billion, respectively, of fair value for nonmarketable equity investments carried at cost for which 
we use NAVs as a practical expedient for determining nonrecurring fair value adjustments. The fair values of investments that had nonrecurring fair value adjustments were 
$108 million and $88 million at December 31, 2014, and December 31, 2013 respectively. 

Offshore funds primarily invest in foreign mutual funds. 
Redemption restrictions are in place for these investments with a 
fair value of $24 million and $144 million at December 31, 2014 
and December 31,2013, respectively, due to lock-up provisions 
that will remain in effect until February 2017. 

Private equity funds invest in equity and debt securities 
issued by private and publicly-held companies in connection 
with leveraged buyouts, recapitalizations and expansion 
opportunities. These investments do not allow redemptions. 
Alternatively, we receive distributions as the underlying assets of 
the funds liquidate, which we expect to occur over the next 
6 years. 

Venture capital funds invest in domestic and foreign 
companies in a variety of industries, including information 
technology, financial services and healthcare. These investments 
can never be redeemed with the funds. Instead, we receive 
distributions as the underlying assets of the fund liquidate, 
which we expect to occur over the next 5 years. 

231 

 
Note 17:  Fair Values of Assets and Liabilities (continued) 

Fair Value Option 
The fair value option is an irrevocable election, generally only 
permitted upon initial recognition of financial assets or 
liabilities, to measure eligible financial instruments at fair value 
with changes in fair value reflected in earnings. We may elect the 
fair value option to align the measurement model with how the 
financial assets or liabilities are managed or to reduce 
complexity or accounting asymmetry. Following is a discussion 
of the portfolios for which we elected the fair value option. 

TRADING ASSETS - LOANS  We engage in holding loans for 
market-making purposes to support the buying and selling 
demands of our customers. These loans are generally held for a 
short period of time and managed within parameters of 
internally approved market risk limits. We have elected to 
measure and carry them at fair value, which best aligns with our 
risk management practices. Fair value for these loans is 
primarily determined using readily available market data based 
on recent transaction prices for similar loans. 

MORTGAGES HELD FOR SALE (MHFS)  We measure MHFS at 
fair value for MHFS originations for which an active secondary 
market and readily available market prices exist to reliably 
support fair value pricing models used for these loans. Loan 
origination fees on these loans are recorded when earned, and 
related direct loan origination costs are recognized when 
incurred. We also measure at fair value certain of our other 
interests held related to residential loan sales and 
securitizations. We believe fair value measurement for MHFS 
and other interests held, which we hedge with economic hedge 
derivatives along with our MSRs measured at fair value, reduces 
certain timing differences and better matches changes in the 
value of these assets with changes in the value of derivatives 
used as economic hedges for these assets. 

LOANS HELD FOR SALE (LHFS)  We elected to measure certain 
LHFS portfolios at fair value in conjunction with customer 
accommodation activities, which better aligns the measurement 
basis of the assets held with our management objectives given 
the trading nature of these portfolios. 

LOANS  Loans that we measure at fair value consist 
predominantly of reverse mortgage loans previously transferred 
under a GNMA reverse mortgage securitization program 
accounted for as a secured borrowing. Before the transfer, they 
were classified as MHFS measured at fair value and, as such, 
remain carried on our balance sheet under the fair value option. 

OTHER FINANCIAL INSTRUMENTS  We elected to measure at 
fair value certain letters of credit and nonmarketable equity 
securities that are hedged with derivative instruments to better 
reflect the economics of the transactions. The letters of credit are 
included in trading account assets or liabilities, and the 
nonmarketable equity securities are included in other assets. 

Similarly, we may elect fair value option for the assets and 
liabilities of certain consolidated VIEs. This option is generally 
elected for newly consolidated VIEs for which predominantly all 
of our interests, prior to consolidation, are carried at fair value 
with changes in fair value recorded to earnings. Accordingly, 
such an election allows us to continue fair value accounting 
through earnings for those interests and eliminate income 
statement mismatch otherwise caused by differences in the 
measurement basis of the consolidated VIEs assets and 
liabilities. 

The following table reflects differences between the fair 
value carrying amount of certain assets and liabilities for which 
we have elected the fair value option and the contractual 
aggregate unpaid principal amount at maturity. 

(in millions) 

Trading assets - loans: 

Total loans 

Nonaccrual loans 

Mortgages held for sale: 

Total loans 

Nonaccrual loans 

Loans 90 days or more past due and still accruing 

Loans held for sale: 

Total loans 

Nonaccrual loans 

Loans: 

Total loans 

Nonaccrual loans 

Other assets (1) 

Long-term debt 

December 31, 2014	 

December 31, 2013 

Fair value  Aggregate 
unpaid 
principal 

carrying 
amount 

$ 

1,387 

1,410 

— 

1 

15,565 

15,246 

160 

27 

1 

1 

5,788 

367 

2,512 

—

252 

30 

10 

10 

5,527 

376 

n/a 

— 

Fair value 
carrying 
amount less 
aggregate 
unpaid 
principal 

(23) 

(1) 

319 

(92) 

(3) 

(9) 

(9) 

261 

(9) 

n/a 

— 

Fair value 
carrying 
amount 

Aggregate 
unpaid 
principal 

2,360 

2,385 

26 

32 

13,879 

13,966 

205 

39 

1 

1 

5,995 

188 

1,386 

— 

359 

46 

9 

9 

5,674 

188 

n/a 

(199) 

Fair value 
carrying 
amount less 
aggregate 
unpaid 
principal 

(25) 

(6) 

(87) 

(154) 

(7) 

(8) 

(8) 

321 

— 

n/a 

199  (2) 

(1) 	 Consists of nonmarketable equity investments carried at fair value. See Note 7 (Premises, Equipment, Lease Commitments and Other Assets) for more information. 
(2) 	 Represents collateralized, non-recourse debt securities issued by certain of our consolidated securitization VIEs that are held by third party investors. To the extent cash 

flows from the underlying collateral are not sufficient to pay the unpaid principal amount of the debt, those third party investors absorb losses. 

232 

  
The assets and liabilities accounted for under the fair value 
option are initially measured at fair value. Gains and losses from 
initial measurement and subsequent changes in fair value are 
recognized in earnings. The changes in fair value related to 
initial measurement and subsequent changes in fair value 
included in earnings for these assets and liabilities measured at 
fair value are shown below by income statement line item. 

(in millions) 

Trading assets - loans 

$ 

Mortgages held for sale 

Loans held for sale 

Loans 

Other assets 

Long-term debt 

Other interests held (1) 

Mortgage 
banking 
noninterest 
income 

— 

2,211 

— 

— 

— 

— 

— 

Net gains 
(losses) 
from 
trading 
activities 

2014 

Other 
noninterest 
income 

Mortgage 
banking 
noninterest 
income 

Net gains 
(losses) 
from 
trading 
activities 

2013 

Other 
noninterest 
income 

29 

— 

— 

— 

— 

— 

(12) 

4 

— 

— 

(49) 

518 

— 

— 

— 

2,073 

— 

— 

— 

— 

40 

— 

— 

— 

— 

— 

(15) 

3 

— 

— 

(216) 

324 

— 

— 

(1)  Consists of retained interests in securitizations and changes in fair value of letters of credit. 

Year ended December 31, 

Net gains 
(losses) 
from 
trading 
activities 

2012 

Other 
noninterest 
income 

14 

— 

— 

— 

— 

— 

(42) 

1 

1 

21 

63 

— 

(27) 

34 

Mortgage 
banking 
noninterest 
income 

— 

8,240 

— 

— 

— 

— 

— 

For performing loans, instrument-specific credit risk gains 
or losses were derived principally by determining the change in 
fair value of the loans due to changes in the observable or 
implied credit spread. Credit spread is the market yield on the 
loans less the relevant risk-free benchmark interest rate. For 
nonperforming loans, we attribute all changes in fair value to 
instrument-specific credit risk. The following table shows the 
estimated gains and losses from earnings attributable to 
instrument-specific credit risk related to assets accounted for 
under the fair value option. 

(in millions) 

2014 

2013 

2012 

Year ended December 31, 

Gains (losses) attributable to 

instrument-specific credit risk: 

Trading assets - loans 

Mortgages held for sale 

Loans held for sale 

Total 

$ 

$ 

29 

60 

— 

89 

40 

126 

— 

166 

14 

(124) 

21 

(89) 

233 

Note 17:  Fair Values of Assets and Liabilities (continued) 

Disclosures about Fair Value of Financial 
Instruments 
The table below is a summary of fair value estimates for financial 
instruments, excluding financial instruments recorded at fair 
value on a recurring basis as they are included within the Assets 
and Liabilities Recorded at Fair Value on a Recurring Basis table 
included earlier in this Note. The carrying amounts in the 
following table are recorded on the balance sheet under the 
indicated captions, except for nonmarketable equity 
investments, which are included in Other Assets. 

We have not included assets and liabilities that are not 
financial instruments in our disclosure, such as the value of the 

(in millions) 

December 31, 2014 

Financial assets 

long-term relationships with our deposit, credit card and trust 
customers, amortized MSRs, premises and equipment, goodwill 
and other intangibles, deferred taxes and other liabilities. The 
total of the fair value calculations presented does not represent, 
and should not be construed to represent, the underlying value 
of the Company. 

Carrying 
amount 

Level 1 

Level 2 

Level 3 

Total 

Estimated fair value 

Cash and due from banks (1) 

$  19,571 

19,571 

— 

Federal funds sold, securities purchased under resale 
agreements and other short-term investments (1) 

258,429 

8,991 

249,438 

Held-to-maturity securities 

Mortgages held for sale (2) 

Loans held for sale (2) 

Loans, net (3) 

Nonmarketable equity investments (cost method) 

Financial liabilities 

Deposits 

Short-term borrowings (1) 

Long-term debt (4) 

December 31, 2013 

Financial assets 

55,483 

41,548 

3,971 

721 

832,671 

7,033 

1,168,310 

63,518 

183,934 

— 

— 

— 

— 

— 

— 

— 

— 

— 

5,790 

1,098 

— 

19,571 

258,429 

56,359 

3,973 

739 

9,021 

2,875 

739 

60,052 

784,786 

844,838 

— 

8,377 

8,377 

1,132,845 

35,566 

1,168,411 

63,518 

— 

63,518 

174,996 

10,479 

185,475 

Cash and due from banks (1) 

$ 

19,919 

19,919 

— 

Federal funds sold, securities purchased under resale agreements and 

other short-term investments (1) 

Held to maturity securities 

Mortgages held for sale (2) 

Loans held for sale (2) 

Loans, net (3) 

Nonmarketable equity investments (cost method) 

Financial liabilities 

Deposits 

Short-term borrowings (1) 

Long-term debt (4) 

213,793 

12,346 

2,884 

132 

789,513 

6,978 

1,079,177 

53,883 

152,987 

5,160 

208,633 

6,205 

2,009 

136 

— 

— 

6,042 

893 

— 

19,919 

213,793 

12,247 

2,902 

136 

58,350 

736,214 

794,564 

— 

8,635 

8,635 

1,037,448 

42,079 

1,079,527 

53,883 

— 

53,883 

144,984 

10,879 

155,863 

— 

— 

— 

— 

— 

— 

— 

— 

(1) 	 Amounts consist of financial instruments in which carrying value approximates fair value. 
(2) 	 Balance reflects MHFS and LHFS, as applicable, other than those MHFS and LHFS for which election of the fair value option was made. 
(3) 	 Loans exclude balances for which the fair value option was elected and also exclude lease financing with a carrying amount of $12.3 billion and $12.4 billion at December 

31, 2014 and 2013 respectively. 

(4) 	 The carrying amount and fair value exclude obligations under capital leases of $9 million and $11 million at December 31, 2014 and 2013, respectively. 

Loan commitments, standby letters of credit and 

commercial and similar letters of credit are not included in the 
table above. A reasonable estimate of the fair value of these 
instruments is the carrying value of deferred fees plus the related 
allowance, which totaled $945 million and $597 million at 
December 31, 2014 and 2013, respectively. 

234 

 
 
Note 18:  Preferred Stock 

We are authorized to issue 20 million shares of preferred stock 
and 4 million shares of preference stock, both without par value. 
Preferred shares outstanding rank senior to common shares 
both as to dividends and liquidation preference but have no 
general voting rights. We have not issued any preference shares 

under this authorization. If issued, preference shares would be 
limited to one vote per share. Our total authorized, issued and 
outstanding preferred stock is presented in the following two 
tables along with the Employee Stock Ownership Plan (ESOP) 
Cumulative Convertible Preferred Stock. 

DEP Shares 

Dividend Equalization Preferred Shares (DEP) 

$ 

10 

97,000 

$ 

10 

97,000 

December 31, 2014 

December 31, 2013 

Liquidation 
preference 
per share 

Shares 
authorized 
and designated 

Liquidation 
preference 
per share 

Shares 
 authorized 
and designated 

Series G 

7.25% Class A Preferred Stock 

Series H 

Floating Class A Preferred Stock 

Series I 

Floating Class A Preferred Stock 

Series J 

15,000 

50,000 

15,000 

50,000 

20,000 

50,000 

20,000 

50,000 

100,000 

25,010 

100,000 

25,010 

8.00% Non-Cumulative Perpetual Class A Preferred Stock 

1,000 

2,300,000 

1,000 

2,300,000 

Series K 

7.98% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock 

1,000 

3,500,000 

1,000 

3,500,000 

Series L 

7.50% Non-Cumulative Perpetual Convertible Class A Preferred Stock 

1,000 

4,025,000 

1,000 

4,025,000 

Series N 

5.20% Non-Cumulative Perpetual Class A Preferred Stock 

25,000 

30,000 

25,000 

30,000 

Series O 

5.125% Non-Cumulative Perpetual Class A Preferred Stock 

25,000 

27,600 

25,000 

27,600 

Series P 

5.25% Non-Cumulative Perpetual Class A Preferred Stock 

25,000 

26,400 

25,000 

26,400 

Series Q 

5.85% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock 

25,000 

69,000 

25,000 

69,000 

Series R 

6.625% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock 

25,000 

34,500 

25,000 

34,500 

Series S 

5.900% Fixed-to-Floating Non-Cumulative Perpetual Class A Preferred Stock 

25,000 

80,000 

Series T 

6.00% Non-Cumulative Perpetual Class A Preferred Stock 

25,000 

32,200 

ESOP 

Cumulative Convertible Preferred Stock (1) 

Total 

— 

1,251,287 

11,597,997 

—

—

— 

— 

— 

1,105,664 

11,340,174 

(1)  See the ESOP Cumulative Convertible Preferred Stock section of this Note for additional information about the liquidation preference for the ESOP Cumulative Preferred 

Stock. 

235 

 
Note 18:  Preferred Stock (continued) 

(in millions, except shares) 

DEP Shares 

December 31, 2014 

December 31, 2013 

Shares 
issued and 

outstanding  Par value 

Carrying 
value 

Discount 

Shares issued 
and 
outstanding 

Par value 

Carrying 
value 

Discount 

Dividend Equalization Preferred Shares (DEP) 

96,546 

— 

— 

Series I (1) 

Floating Class A Preferred Stock 

25,010 

2,501 

2,501 

Series J (1) 

— 

— 

96,546 

— 

— 

25,010 

2,501 

2,501 

— 

— 

8.00% Non-Cumulative Perpetual Class A Preferred Stock 

2,150,375 

2,150 

1,995 

155 

2,150,375 

2,150 

1,995 

155 

Series K (1) 

7.98% Fixed-to-Floating Non-Cumulative Perpetual Class A 

Preferred Stock 

Series L (1) 

7.50% Non-Cumulative Perpetual Convertible Class A 

Preferred Stock 

Series N (1) 

3,352,000 

3,352 

2,876 

476 

3,352,000 

3,352 

2,876 

476 

3,968,000 

3,968 

3,200 

768 

3,968,000 

3,968 

3,200 

768 

5.20% Non-Cumulative Perpetual Class A Preferred Stock 

30,000 

750 

750 

Series O (1) 

5.125% Non-Cumulative Perpetual Class A Preferred Stock 

26,000 

650 

650 

Series P (1) 

5.25% Non-Cumulative Perpetual Class A Preferred Stock 

25,000 

625 

625 

Series Q (1) 

5.85% Fixed-to-Floating Non-Cumulative Perpetual Class A 

Preferred Stock 

Series R (1) 

69,000 

1,725 

1,725 

6.625% Fixed-to-Floating Non-Cumulative Perpetual Class A 

Preferred Stock 

33,600 

840 

840 

Series S (1) 

5.900% Fixed-to-Floating Non-Cumulative Perpetual Class A 

Preferred Stock 

80,000 

2,000 

2,000 

Series T (1) 

6.00% Non-Cumulative Perpetual Class A Preferred Stock 

32,000 

800 

800 

ESOP 

Cumulative Convertible Preferred Stock 

1,251,287 

1,251 

1,251 

— 

— 

— 

— 

— 

— 

— 

— 

30,000 

750 

750 

26,000 

650 

650 

25,000 

625 

625 

69,000 

1,725 

1,725 

33,600 

840 

840 

— 

— 

— 

— 

— 

— 

1,105,664 

1,105 

1,105 

— 

— 

— 

— 

— 

— 

— 

— 

Total 

11,138,818  $  20,612 

19,213 

1,399 

10,881,195 

$  17,666 

16,267 

1,399 

(1)  Preferred shares qualify as Tier 1 capital. 

In April 2014, we issued 2 million Depositary Shares, each 
representing a 1/25th interest in a share of the Non-Cumulative 
Perpetual Class A Preferred Stock, Series S, for an aggregate 
public offering price of $2.0 billion. In July 2014, we issued 
32 million Depositary Shares, each representing a 1/1,000th 
interest in a share of the Non-Cumulative Perpetual Class A 
Preferred Stock, Series T, for an aggregate public offering price 
of $800 million. See Note 8 (Securitizations and Variable 
Interest Entities) for additional information on our trust 
preferred securities. We do not have a commitment to issue 
Series G or H preferred stock. 

236 

 
ESOP CUMULATIVE CONVERTIBLE PREFERRED STOCK  All 
shares of our ESOP Cumulative Convertible Preferred Stock 
(ESOP Preferred Stock) were issued to a trustee acting on behalf 
of the Wells Fargo & Company 401(k) Plan (the 401(k) Plan). 
Dividends on the ESOP Preferred Stock are cumulative from the 
date of initial issuance and are payable quarterly at annual rates 
based upon the year of issuance. Each share of ESOP Preferred 
Stock released from the unallocated reserve of the 401(k) Plan is 
converted into shares of our common stock based on the stated 
value of the ESOP Preferred Stock and the then current market 

price of our common stock. The ESOP Preferred Stock is also 
convertible at the option of the holder at any time, unless 
previously redeemed. We have the option to redeem the ESOP 
Preferred Stock at any time, in whole or in part, at a redemption 
price per share equal to the higher of (a) $1,000 per share plus 
accrued and unpaid dividends or (b) the fair market value, as 
defined in the Certificates of Designation for the ESOP Preferred 
Stock. 

(in millions, except shares) 

ESOP Preferred Stock 

$1,000 liquidation preference per share 

2014 

2013 

2012 

2011 

2010 

2008 

2007 

2006 

2005 

Shares issued and outstanding 

Carrying value 

Dec 31, 

Dec 31, 

Dec 31, 

Dec 31, 

Adjustable dividend rate 

2014 

2013 

2014 

2013 

Minimum 

Maximum 

352,158 

288,000 

189,204 

205,263 

141,011 

42,204 

24,728 

8,719 

— 

—  $ 

349,788 

217,404 

241,263 

171,011 

57,819 

39,248 

21,139 

7,992 

352 

288 

189 

205 

141 

42 

25 

9 

— 

— 

350 

217 

241 

171 

58 

39 

21 

8 

8.70% 

8.50 

10.00 

9.00 

9.50 

10.50 

10.75 

10.75 

9.75 

9.70 

9.50 

11.00 

10.00 

10.50 

11.50 

11.75 

11.75 

10.75 

Total ESOP Preferred Stock (1)	 

1,251,287 

1,105,664  $ 

1,251 

1,105 

Unearned ESOP shares (2)	 

$ 

(1,360) 

(1,200) 

(1) 	 At December 31, 2014 and December 31,2013, additional paid-in capital included $109 million and $95 million, respectively, related to ESOP preferred stock.  
(2) 	 We recorded a corresponding charge to unearned ESOP shares in connection with the issuance of the ESOP Preferred Stock. The unearned ESOP shares are reduced as 

shares of the ESOP Preferred Stock are committed to be released. 

237 

Holders of each vested PSA are entitled to the related shares 

of common stock at no cost. PSAs continue to vest after 
retirement according to the original vesting schedule subject to 
satisfying the performance criteria and other vesting conditions. 
Holders of RSRs and PSAs may be entitled to receive 
additional RSRs and PSAs (dividend equivalents) or cash 
payments equal to the cash dividends that would have been paid 
had the RSRs or PSAs been issued and outstanding shares of 
common stock. RSRs and PSAs granted as dividend equivalents 
are subject to the same vesting schedule and conditions as the 
underlying award. 

Stock options must have an exercise price at or above fair 
market value (as defined in the plan) of the stock at the date of 
grant (except for substitute or replacement options granted in 
connection with mergers or other acquisitions) and a term of no 
more than 10 years. Except for options granted in 2004 and 
2005, which generally vested in full upon grant, options 
generally become exercisable over three years beginning on the 
first anniversary of the date of grant. Except as otherwise 
permitted under the plan, if employment is ended for reasons 
other than retirement, permanent disability or death, the option 
exercise period is reduced or the options are canceled. 

Compensation expense for most of our RSRs, and PSAs 
granted prior to 2013, is based on the quoted market price of the 
related stock at the grant date; beginning in 2013 certain RSRs 
and all PSAs granted include discretionary performance based 
vesting conditions and are subject to variable accounting. For 
these awards, the associated compensation expense fluctuates 
with changes in our stock price. Stock option expense is based on 
the fair value of the awards at the date of grant. The following 
table summarizes the major components of stock incentive 
compensation expense and the related recognized tax benefit. 

(in millions) 

RSRs 

Performance shares 

Stock options 

$ 

Total stock incentive 

compensation expense 

$ 

Related recognized tax benefit  $ 

Year ended December 31, 

2014 

2013 

2012 

639 

219 

— 

858 

324 

568 

157 

— 

725 

273 

435 

112 

13 

560 

211 

For various acquisitions and mergers, we converted 
employee and director stock options of acquired or merged 
companies into stock options to purchase our common stock 
based on the terms of the original stock option plan and the 
agreed-upon exchange ratio. In addition, we converted restricted 
stock awards into awards that entitle holders to our stock after 
the vesting conditions are met. Holders receive cash dividends 
on outstanding awards if provided in the original award. 

The total number of shares of common stock available for 
grant under the plans at December 31, 2014, was 245 million. 

Note 19:  Common Stock and Stock Plans 

Common Stock 
The following table presents our reserved, issued and authorized 
shares of common stock at December 31, 2014. 

Dividend reinvestment and common stock 

purchase plans 

Director plans 

Stock plans (1) 

Convertible securities and warrants 

Total shares reserved 

Shares issued 

Shares not reserved 

Total shares authorized	 

Number of shares 

9,892,201 

942,715 

524,917,342 

104,259,902 

640,012,160 

5,481,811,474 

2,878,176,366 

9,000,000,000 

(1) 	

Includes employee options, restricted shares and restricted share rights, 
401 (k) profit sharing and compensation deferral plans. 

At December 31, 2014, we have warrants outstanding and 

exercisable to purchase 38,424,434 shares of our common stock 
with an exercise price of $33.996 per share, expiring on October 
28, 2018. We did not purchase any of these warrants in 2014 or 
2013. Warrants to purchase 684,430 and 435 shares of our 
common stock were exercised in 2014 and 2013, respectively. 
These warrants were issued in connection with our participation 
in the TARP CPP. 

Dividend Reinvestment and Common Stock 
Purchase Plans 
Participants in our dividend reinvestment and common stock 
direct purchase plans may purchase shares of our common stock 
at fair market value by reinvesting dividends and/or making 
optional cash payments, under the plan's terms. 

Employee Stock Plans 
We offer stock-based employee compensation plans as described 
below. For information on our accounting for stock-based 
compensation plans, see Note 1 (Summary of Significant 
Accounting Policies). 

LONG-TERM INCENTIVE COMPENSATION PLANS  Our Long-
Term Incentive Compensation Plan (LTICP) provides for awards 
of incentive and nonqualified stock options, stock appreciation 
rights, restricted shares, restricted stock rights (RSRs), 
performance share awards (PSAs), performance units and stock 
awards with or without restrictions. 

Beginning in 2010, we granted RSRs and performance 

shares as our primary long-term incentive awards instead of 
stock options. Holders of RSRs are entitled to the related shares 
of common stock at no cost generally vesting over three to five 
years after the RSRs were granted. RSRs generally continue to 
vest after retirement according to the original vesting schedule. 
Except in limited circumstances, RSRs are canceled when 
employment ends. 

238 

 
 
 
 
Director Awards 
Beginning in 2011, we granted only common stock awards under 
the LTICP to non-employee directors elected or re-elected at the 
annual meeting of stockholders and prorated awards to directors 
who join the Board at any other time. Stock awards vest 
immediately. Options also were granted to directors prior to 
2011, and can be exercised after twelve months through the tenth 
anniversary of the grant date. Options granted prior to 2005 may 
include the right to acquire a “reload” stock option. Reload 
grants are fully vested upon grant and are expensed 
immediately. The last reload options were granted in 2013. As of 
December 31, 2014, none of the options outstanding included a 
reload feature. 

Restricted Share Rights 
A summary of the status of our RSRs and restricted share awards 
at December 31, 2014, and changes during 2014 is in the 
following table: 

Weighted- 
 average 
 grant-date 
 fair value 

Number 

Nonvested at January 1, 2014 

60,643,994 

$ 

Granted 

Vested 

Canceled or forfeited 

15,583,325 

(21,307,272) 

(1,347,898) 

Nonvested at December 31, 2014 

53,572,149 

31.61 

46.79 

31.29 

19.36 

36.46 

The weighted-average grant date fair value of RSRs granted 

during 2013 and 2012 was $35.52 and $31.49, respectively. 
At December 31, 2014, there was $708 million of total 
unrecognized compensation cost related to nonvested RSRs. The 
cost is expected to be recognized over a weighted-average period 
of 2.5 years. The total fair value of RSRs that vested during 2014, 
2013 and 2012 was $1.0 billion, $472 million and $89 million, 
respectively. 

Performance Share Awards 
Holders of PSAs are entitled to the related shares of common 
stock at no cost subject to the Company's achievement of 
specified performance criteria over a three-year period. PSAs are 
granted at a target number; based on the Company's 
performance, the number of awards that vest can be adjusted 
downward to zero and upward to a maximum of either 125% or 
150% of target. The awards vest in the quarter after the end of 
the performance period. For PSAs whose performance period 
ended December 31, 2014, the determination of the number of 
performance shares that will vest will occur in the first quarter of 
2015, after review of the Company’s performance by the Human 
Resources Committee of the Board of Directors. Beginning in 
2013, PSAs granted include discretionary performance based 
vesting conditions and are subject to variable accounting. For 
these awards, the associated compensation expense fluctuates 
with changes in our stock price and the estimated outcome of 
meeting the performance conditions. The total expense that will 
be recognized on these awards cannot be finalized until the 
determination of the awards that will vest. 

A summary of the status of our PSAs at December 31, 2014 
and changes during 2014 is in the following table, based on the 
target amount of awards: 

Number 

Nonvested at January 1, 2014 

10,839,148 

$ 

Granted 

Vested 

3,968,637 

(5,513,017) 

Nonvested at December 31, 2014 

9,294,768 

Weighted- 
 average 
 grant-date 
 fair value 

32.72 

41.01 

31.68 

36.87 

The weighted-average grant date fair value of performance 
awards granted during 2013 and 2012 was $33.56 and $31.44, 
respectively. 

At December 31, 2014, there was $41 million of total 

unrecognized compensation cost related to nonvested 
performance awards. The cost is expected to be recognized over 
a weighted-average period of 1.6 years. The total fair value of 
PSAs that vested during 2014 and 2013 was $262 million and 
$168 million, respectively. No performance awards vested 
during 2012. 

239 

 
 
 
 
Note 19:  Common Stock and Stock Plans (continued) 

Stock Options 
The table below summarizes stock option activity and related 
information for the stock plans. Options assumed in mergers are 
included in the activity and related information for Incentive 


Compensation Plans if originally issued under an employee plan, 

and in the activity and related information for Director Awards if 

originally issued under a director plan.
 

Incentive compensation plans 

Options outstanding as of December 31, 2013 

Canceled or forfeited 

Exercised 

Options exercisable and outstanding as of December 31, 2014 

Director awards 

Options outstanding as of December 31, 2013 

Exercised 

Options exercisable and outstanding as of December 31, 2014 

As of December 31, 2014, there was no unrecognized 
compensation cost related to stock options. The total intrinsic 
value of options exercised during 2014, 2013 and 2012 was 
$805 million, $643 million and $694 million, respectively. 

Cash received from the exercise of stock options for 2014, 

2013 and 2012 was $1.2 billion, $1.6 billion and $1.5 billion, 
respectively. 

We do not have a specific policy on repurchasing shares to 
satisfy share option exercises. Rather, we have a general policy 
on repurchasing shares to meet common stock issuance 
requirements for our benefit plans (including share option 
exercises), conversion of our convertible securities, acquisitions 
and other corporate purposes. Various factors determine the 
amount and timing of our share repurchases, including our 
capital requirements, the number of shares we expect to issue for 
acquisitions and employee benefit plans, market conditions 
(including the trading price of our stock), and regulatory and 
legal considerations. These factors can change at any time, and 
there can be no assurance as to the number of shares we will 
repurchase or when we will repurchase them. 

The fair value of each option award granted on or after 
January 1, 2006, is estimated using a Black-Scholes valuation 
model. The expected term of reload options granted is generally 
based on the midpoint between the valuation date and the 
contractual termination date of the original option. Our expected 
volatilities are based on a combination of the historical volatility 
of our common stock and implied volatilities for traded options 
on our common stock. The risk-free rate is based on the U.S. 
Treasury zero-coupon yield curve in effect at the time of grant. 
Both expected volatility and the risk-free rates are based on a 
period commensurate with our expected term. The expected 
dividend is based on a fixed dividend amount. 

The following table presents the weighted-average per share 
fair value of options granted and the assumptions used, based on 
a Black-Scholes option valuation model. All of the options 
granted in 2013 and 2012 resulted from the reload feature. 

Weighted- 
 average 
 exercise price 

Number 

Weighted- 
 average 
remaining 
contractual 
term (in yrs.) 

Aggregate 
intrinsic 
 value 
(in millions) 

140,484,056  $ 

(2,844,648) 

(39,976,208) 

97,663,200 

479,637 

(88,090) 

391,547 

42.86 

206.02 

29.93 

43.40 

31.95 

31.43 

32.07 

2.7  $ 

2,476 

2.1 

9 

Year ended December 31, 

2014 

2013 

2012 

Per share fair value of options 

granted 

Expected volatility 

Expected dividends 

Expected term (in years) 

Risk-free interest rate 

$

$

— 

—% 

— 

— 

—% 

1.58 

18.3 

0.93 

0.5 

0.1 

2.79 

29.2 

0.68 

0.7 

0.1 

Employee Stock Ownership Plan 
The Wells Fargo & Company 401(k) Plan (401(k) Plan) is a 
defined contribution plan with an Employee Stock Ownership 
Plan (ESOP) feature. The ESOP feature enables the 401(k) Plan 
to borrow money to purchase our preferred or common stock. 
From 1994 through 2014, with the exception of 2009, we loaned 
money to the 401(k) Plan to purchase shares of our ESOP 
preferred stock. As our employer contributions are made to the 
401(k) Plan and are used by the 401(k) Plan to make ESOP loan 
payments, the ESOP preferred stock in the 401(k) Plan is 
released and converted into our common stock shares. 
Dividends on the common stock shares allocated as a result of 
the release and conversion of the ESOP preferred stock reduce 
retained earnings and the shares are considered outstanding for 
computing earnings per share. Dividends on the unallocated 
ESOP preferred stock do not reduce retained earnings, and the 
shares are not considered to be common stock equivalents for 
computing earnings per share. Loan principal and interest 
payments are made from our employer contributions to the 401 
(k) Plan, along with dividends paid on the ESOP preferred stock. 
With each principal and interest payment, a portion of the ESOP 
preferred stock is released and converted to common stock 
shares, which are allocated to the 401(k) Plan participants and 
invested in the Wells Fargo ESOP Fund within the 401(k) Plan. 

240 

 
The balance of common stock and unreleased preferred 

stock held in the Wells Fargo ESOP fund, the fair value of 
unreleased ESOP preferred stock and the dividends on allocated 

shares of common stock and unreleased ESOP Preferred Stock 
paid to the 401(k) Plan were: 

(in millions, except shares) 

Allocated shares (common) 

Unreleased shares (preferred) 

Fair value of unreleased ESOP preferred shares 

Allocated shares (common) 

Unreleased shares (preferred) 

Deferred Compensation Plan for Independent 
Sales Agents 
WF Deferred Compensation Holdings, Inc. is a wholly-owned 
subsidiary of the Parent formed solely to sponsor a deferred 
compensation plan for independent sales agents who provide 
investment, financial and other qualifying services for or with 
respect to participating affiliates. 

Shares outstanding 

December 31, 

2014 

2013 

2012 

136,801,782 

137,354,139 

136,821,035 

1,251,287 

1,105,664 

910,934 

$ 

1,251 

1,105 

911 

$ 

2014 

186 

152 

Dividends paid 

Year ended December 31, 

2013 

159 

132 

2012 

117 

115 

The Nonqualified Deferred Compensation Plan for 

Independent Contractors, which became effective 
January 1, 2002, allowed participants to defer all or part of their 
eligible compensation payable to them by a participating 
affiliate. The Parent has fully and unconditionally guaranteed 
the deferred compensation obligations of WF Deferred 
Compensation Holdings, Inc. under the plan. No future deferrals 
may be made under this plan and participants may no longer 
reallocate their existing account balances under the plan among 
different investment options. 

241 

Note 20:  Employee Benefits and Other Expenses 

Pension and Postretirement Plans 
We sponsor a frozen noncontributory qualified defined benefit 
retirement plan called the Wells Fargo & Company Cash Balance 
Plan (Cash Balance Plan), which covers eligible employees of 
Wells Fargo. The Cash Balance Plan was frozen on July 1, 2009 
and no new benefits accrue after that date. 

Prior to July 1, 2009, eligible employees' Cash Balance Plan 

accounts were allocated a compensation credit based on a 
percentage of their certified compensation; the freeze 
discontinued the allocation of compensation credits after June 
30, 2009. Investment credits continue to be allocated to 
participants based on their accumulated balances. 

We recognize settlement losses for our Cash Balance Plan 

based on an assessment of whether our estimated lump sum 
payments related to the Cash Balance Plan will, in aggregate for 
the year, exceed the sum of its annual service and interest cost 
(threshold). Lump sum payments did not exceed this threshold 
in 2014. In 2013, lump sum payments exceeded this threshold. 
Settlement losses of $123 million were recognized in 2013, 
representing the pro rata portion of the net loss remaining in 
cumulative other comprehensive income based on the 
percentage reduction in the Cash Balance Plan’s projected 
benefit obligation. A remeasurement of the Cash Balance liability 
and related plan assets occurs at the end of each quarter in 
which settlement losses are recognized. 

We did not make a contribution to our Cash Balance Plan in 

2014. We do not expect that we will be required to make a 

contribution to the Cash Balance Plan in 2015; however, this is 
dependent on the finalization of the actuarial valuation in 2015. 
Our decision of whether to make a contribution in 2015 will be 
based on various factors including the actual investment 
performance of plan assets during 2015. Given these 
uncertainties, we cannot estimate at this time the amount, if any, 
that we will contribute in 2015 to the Cash Balance Plan. For the 
nonqualified pension plans and postretirement benefit plans, 
there is no minimum required contribution beyond the amount 
needed to fund benefit payments; we may contribute more to our 
postretirement benefit plans dependent on various factors. 
We provide health care and life insurance benefits for 
certain retired employees and reserve the right to terminate, 
modify or amend any of the benefits at any time. 

The information set forth in the following tables is based on 

current actuarial reports using the measurement date of 
December 31 for our pension and postretirement benefit plans. 
In October 2014, the Society of Actuaries (SOA) published 
updated mortality tables that reflect improved longevity. The 
benefit obligations at December 31, 2014 reflect the SOA's 
updated mortality tables, which did not have a material effect on 
these obligations. 

The changes in the benefit obligation and the fair value of 
plan assets, the funded status and the amounts recognized on 
the balance sheet were: 

(in millions) 

Change in benefit obligation: 

December 31, 2014 

December 31, 2013 

Pension benefits 

Pension benefits 

Qualified 

Non-
qualified 

Other 
benefits 

Qualified 

Non-
qualified 

Other 
benefits 

Benefit obligation at beginning of year 

$  10,198 

669 

982 

11,717 

Service cost 

Interest cost 

Plan participants’ contributions 

Actuarial loss (gain) 

Benefits paid 

Medicare Part D subsidy 

Foreign exchange impact 

Benefit obligation at end of year 

Change in plan assets: 

Fair value of plan assets at beginning of year 

Actual return on plan assets 

Employer contribution 

Plan participants’ contributions 

Benefits paid 

Medicare Part D subsidy 

Foreign exchange impact 

Fair value of plan assets at end of year 

1 

465 

— 

1,161 

(692) 

— 

(8) 

11,125 

9,409 

909 

7 

— 

— 

27 

— 

89 

(54) 

— 

(1) 

730 

— 

— 

54 

— 

7 

42 

73 

136 

(148) 

9 

(1) 

— 

465 

— 

(1,106) 

(875) 

— 

(3) 

1,100 

10,198 

645 

26 

19 

73 

9,539 

743 

4 

— 

719 

— 

29 

— 

(17) 

(62) 

— 

— 

669 

— 

— 

62 

— 

1,293 

11 

47 

77 

(306) 

(147) 

8 

(1) 

982 

636 

71 

— 

77 

(692) 

(54) 

(148) 

(875) 

(62) 

(147) 

— 

(7) 

9,626 

— 

— 

— 

9 

— 

624 

— 

(2) 

9,409 

(789) 

— 

— 

— 

(669) 

8 

— 

645 

(337) 

Funded status at end of year 

$ 

(1,499) 

(730) 

(476) 

Amounts recognized on the balance sheet at end of year: 

Liabilities 

$ 

(1,499) 

(730) 

(476) 

(789) 

(669) 

(337) 

242 

The following table provides information for pension plans 

with benefit obligations in excess of plan assets. 

(in millions) 

Projected benefit obligation 

Accumulated benefit obligation 

Fair value of plan assets 

Dec 31, 

Dec 31, 

2014 

2013 

$  11,855 

11,851 

10,822 

10,820 

9,626 

9,364 

The components of net periodic benefit cost and other 

comprehensive income were: 

December 31, 2014 

December 31, 2013 

December 31, 2012 

Pension benefits 

Pension benefits 

Pension benefits 

Non-
Qualified  qualified 

Other 
benefits 

Qualified 

Non-
qualified 

Other 
benefits 

Qualified 

Non-
qualified 

Other 
benefits 

— 

27 

— 

11 

— 

2

—

40 

7 

42 

— 

465 

(36) 

(674) 

(28) 

137 

(2) 

— 

— 

(17) 

— 

124

—

52 

—

29 

— 

15 

— 

3

— 

47 

11 

47

3 

514 

(36) 

(652) 

(1) 

(2) 

— 

— 

19 

131 

— 

2 

— 

(2) 

—

32 

— 

10 

— 

5

—

47 

11 

60 

(36) 

— 

(2) 

— 

(3) 

30 

(in millions) 

Service cost 

Interest cost 

$

1

465 

Expected return on plan assets 

(629) 

Amortization of net actuarial loss 

(gain) 

Amortization of prior service 

credit 

Settlement loss (1) 

Curtailment gain 

91 

— 

— 

—

Net periodic benefit cost 

(72) 

Other changes in plan assets and 
benefit obligations recognized 
in other comprehensive 
income: 

Net actuarial loss (gain) 

881 

89 

146 

(1,175) 

(17) 

(341) 

758 

62 

(42) 

Amortization of net actuarial gain 

(loss) 

Prior service cost 

Amortization of prior service 

credit 

Settlement (1) 

Total recognized in other
 
comprehensive income 

Total recognized in net periodic 

benefit cost and other 
comprehensive income 

(91) 

(11) 

—

—

— 

—

— 

(2) 

28 

— 

2 

— 

(137) 

—

—

(124) 

(15) 

— 

— 

(3) 

1 

—

2

— 

(131) 

(2) 

—

(1) 

790 

76 

176 

(1,436) 

(35) 

(338) 

624 

(10) 

— 

— 

(5) 

47 

— 

— 

2 

— 

(40)
 

$ 

718 

116 

159 

(1,384) 

12 

(319) 

622 

94 

(10) 

(1)  Qualified settlements in 2013 include $123 million for the Cash Balance Plan. 

Amounts recognized in cumulative OCI (pre tax) consist of: 

(in millions) 

Net actuarial loss (gain) 

Net prior service credit 

Total 

December 31, 2014 

December 31, 2013 

Pension benefits 

Pension benefits 

Qualified 

$ 

2,677 

(2) 

$ 

2,675 

Non-
qualified 

Other 
benefits 

Qualified 

Non-
qualified 

Other 
benefits 

224 

— 

224 

(147) 

(20) 

(167) 

1,887 

(2) 

1,885 

148 

— 

148 

(321)
 

(22)
 

(343) 

The net actuarial loss for the defined benefit pension plans 

and other post retirement plans that will be amortized from 
cumulative OCI into net periodic benefit cost in 2015 is 
$122 million. The net prior service credit for the defined benefit 
pension plans and other post retirement plans that will be 
amortized from cumulative OCI into net periodic benefit cost in 
2015 is $2 million. 

243 

 
Note 20:  Employee Benefits and Other Expenses (continued) 

Plan Assumptions 
For additional information on our pension accounting 
assumptions, see Note 1 (Summary of Significant Accounting 

Policies).The weighted-average discount rates used to estimate 
the projected benefit obligation for pension benefits were: 

Discount rate 

4.00% 

3.75 

4.00 

4.75 

4.25 

Pension benefits 

Pension benefits 

Qualified 

Non-
qualified 

Other 
benefits 

Qualified 

Non-
qualified 

Other 
benefits 

4.50 

December 31, 2014 

December 31, 2013 

The weighted-average assumptions used to determine the 

net periodic benefit cost were: 

December 31, 2014 

December 31, 2013 

December 31, 2012 

Pension benefits 

Pension benefits 

Pension benefits 

Non-
Qualified  qualified 

Other 

benefits  Qualified 

Non-
qualified 

Other 

benefits  Qualified 

Non-
qualified 

Other 
benefits 

Discount rate (1) 

Expected return on plan assets 

4.75% 

7.00 

4.16 

n/a 

4.50 

6.00 

4.38 

7.50

4.08 

 n/a 

3.75 

6.00 

5.00 

7.50

4.92 

 n/a 

4.75
 

6.00
 

(1)  The discount rate for the 2013 qualified pension benefits and for the 2014, 2013, and 2012 nonqualified pension benefits includes the impact of quarter-end 

remeasurements when settlement losses are recognized. 

equities and fixed income, and (2) assets held in the Retiree 
Medical Plan Voluntary Employees' Beneficiary Association 
(VEBA) trust, which are invested with a general target asset mix 
of 20%-40% equities and 60%-80% fixed income. In addition, 
the strategy for the VEBA trust assets considers the effect of 
income taxes by utilizing a combination of variable annuity and 
low turnover investment strategies. Members of the EBRC 
formally review the investment risk and performance of these 
assets on a quarterly basis. 

Projected Benefit Payments 
Future benefits that we expect to pay under the pension and 
other benefit plans are presented in the following table. Other 
benefits payments are expected to be reduced by prescription 
drug subsidies from the federal government provided by the 
Medicare Prescription Drug, Improvement and Modernization 
Act of 2003. 

(in millions) 

Qualified 

Non-
qualified 

Future 
benefits 

Subsidy 
receipts 

Pension benefits 

Other benefits 

Year ended 
December 31, 

2015 

2016 

2017 

2018 

2019 

$ 

750 

741 

732 

730 

738 

92 

66 

61 

57 

55 

88 

89 

89 

89 

89 

2020-2024 

3,568 

233 

424 

10 

11 

11 

11 

12 

59 

To account for postretirement health care plans we use 
health care cost trend rates to recognize the effect of expected 
changes in future health care costs due to medical inflation, 
utilization changes, new technology, regulatory requirements 
and Medicare cost shifting. In determining the end of year 
benefit obligation we assume an average annual increase of 
approximately 7.00%, for health care costs in 2015. This rate is 
assumed to trend down 0.25% per year until the trend rate 
reaches an ultimate rate of 5.00% in 2023. The 2014 periodic 
benefit cost was determined using an initial annual trend rate of 
7.25%. This rate was assumed to decrease 0.25% per year until 
the trend rate reached an ultimate rate of 5.00% in 2023. 
Increasing the assumed health care trend by one percentage 
point in each year would increase the benefit obligation as of 
December 31, 2014, by $45 million and the total of the interest 
cost and service cost components of the net periodic benefit cost 
for 2014 by $2 million. Decreasing the assumed health care 
trend by one percentage point in each year would decrease the 
benefit obligation as of December 31, 2014, by $40 million and 
the total of the interest cost and service cost components of the 
net periodic benefit cost for 2014 by $2 million. 

Investment Strategy and Asset Allocation 
We seek to achieve the expected long-term rate of return with a 
prudent level of risk given the benefit obligations of the pension 
plans and their funded status. Our overall investment strategy is 
designed to provide our Cash Balance Plan with long-term 
growth opportunities while ensuring that risk is mitigated 
through diversification across numerous asset classes and 
various investment strategies. We target the asset allocation for 
our Cash Balance Plan at a target mix range of 30% -50% 
equities, 40% -60% fixed income, and approximately 10% in real 
estate, venture capital, private equity and other investments. The 
Employee Benefit Review Committee (EBRC), which includes 
several members of senior management, formally reviews the 
investment risk and performance of our Cash Balance Plan on a 
quarterly basis. Annual Plan liability analysis and periodic asset/ 
liability evaluations are also conducted. 

Other benefit plan assets include (1) assets held in a 401(h) 
trust, which are invested with a target mix of 40%-60% for both 

244 

 
Fair Value of Plan Assets 
The following table presents the balances of pension plan assets 
and other benefit plan assets measured at fair value. See Note 17 
(Fair Values of Assets and Liabilities) for fair value hierarchy 
level definitions. 

(in millions)	 

December 31, 2014 

Pension plan assets	 

Other benefits plan assets 

Carrying value at year end 

Level 1 

Level 2 

Level 3 

Total 

Level 1 

Level 2 

Level 3 

Total 

Cash and cash equivalents 

$ 

31 

Long duration fixed income (1) 

Intermediate (core) fixed income (2) 

High-yield fixed income 

International fixed income 

Domestic large-cap stocks (3) 

Domestic mid-cap stocks 

Domestic small-cap stocks (4) 

Global stocks (5) 

International stocks (6) 

Emerging market stocks 

Real estate/timber (7) 

Hedge funds (8) 

Private equity 

Other 

556

127

1 

53 

833 

252 

238

47

457

— 

121 

—

— 

—

224 

3,622 

329 

321 

284 

375 

140 

17 

155 

276 

412 

1

203

— 

23

Total plan investments	 

$  2,716 

6,382 

Payable upon return of securities loaned 

Net receivables 

Total plan assets	 

December 31, 2013 

Cash and cash equivalents 

Long duration fixed income (1) 

Intermediate (core) fixed income (2) 

High-yield fixed income 

International fixed income 

Domestic large-cap stocks (3) 

Domestic mid-cap stocks 

Domestic small-cap stocks (4) 

International stocks (6) 

Emerging market stocks 

Real estate/timber (7) 

Hedge funds (8) 

Private equity 

Other 

$ 

65 

546 

86 

5 

201 

824 

260 

286 

540 

— 

89 

— 

— 

—

357 

3,287 

339 

326 

112 

415 

145 

15 

354 

405 

1 

149 

— 

27

Total plan investments	 

$  2,902 

5,932 

Payable upon return of securities loaned 

Net receivables 

Total plan assets	 

— 

12

—

5 

— 

— 

— 

—

—

—

— 

265

84

155 

52

573 

— 

1 

— 

— 

— 

— 

— 

— 

1 

— 

294 

152 

158 

52

658 

255 

4,190 

456 

327 

337 

1,208 

392 

255 

202 

733 

412 

387

287 

155 

75 

139 

— 

61

— 

— 

— 

— 

—

— 

25 

— 

—

— 

— 

2 

21 

— 

115 

— 

— 

102 

47 

37 

— 

53 

— 

—

— 

— 

—

9,671 

227 

375 

(53) 

8 

$  9,626 

422 

3,834 

425 

331 

313 

1,239 

405 

301 

895 

405 

384 

301 

158 

79 

147 

— 

64 

— 

— 

— 

— 

— 

28 

— 

— 

— 

— 

2 

22 

— 

115 

— 

— 

107 

46 

38 

54 

— 

— 

— 

— 

—

9,492 

241 

382 

(94) 

11 

$  9,409 

— 

— 

—

— 

— 

— 

— 

—

— 

— 

— 

—

— 

— 

22

22 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

— 

22

22 

160 

— 

176 

— 

— 

102 

47 

37 

— 

78 

— 

— 

— 

— 

24 

624 

—
 

—
 

624 

169 

— 

179 

— 

— 

107 

46 

38 

82 

— 

— 

— 

— 

24 

645 

—
 

—
 

645 

(1) 	 This category includes a diversified mix of assets which are being managed in accordance with a duration target of approximately 10 years and an emphasis on corporate 

credit bonds combined with investments in U.S. Treasury securities and other U.S. agency and non-agency bonds. 

(2) 	 This category includes assets that are primarily intermediate duration, investment grade bonds held in investment strategies benchmarked to the Barclays Capital U.S. 

Aggregate Bond Index. Includes U.S. Treasury securities, agency and non-agency asset-backed bonds and corporate bonds. 

(3) 	 This category covers a broad range of investment styles, including active, enhanced index and passive approaches, as well as style characteristics of value, core and growth 
emphasized strategies. Assets in this category are currently diversified across seven unique investment strategies with no single investment manager strategy representing 
more than 2.5% of total plan assets. 

(4) 	 This category consists of a highly diversified combination of four distinct investment management strategies with no single strategy representing more than 2% of total 

plan assets. Allocations in this category are spread across actively managed approaches with distinct value and growth emphasized approaches in fairly equal proportions. 

(5) 	 This category consists of three unique investment strategies providing exposure to broadly diversified, global equity investments, which generally have an allocation of 

40-60% in U.S. domiciled equities and and an equivalent allocation range in primarily developed market, non-U.S. equities, with no single strategy representing more than 
1.5% of total Plan assets. 

(6) 	 This category includes assets diversified across six unique investment strategies providing exposure to companies based primarily in developed market, non-U.S. countries 

with no single strategy representing more than 2.5% of total plan assets. 

(7) 	 This category primarily includes investments in private and public real estate, as well as timber specific limited partnerships; real estate holdings are diversified by 

geographic location and sector (e.g., retail, office, apartments). 

(8) 	 This category consists of several investment strategies diversified across more than 30 hedge fund managers. Single manager allocation exposure is limited to 0.15% 

(15 basis points) of total plan assets. 

245 

 
Note 20:  Employee Benefits and Other Expenses (continued) 

The changes in Level 3 pension plan and other benefit plan 

assets measured at fair value are summarized as follows: 

(in millions) 

Year ended December 31, 2014 

Pension plan assets: 

Long duration fixed income 

High-yield fixed income 

International stocks 

Real estate/timber 

Hedge funds 

Private equity 

Other 

Other benefits plan assets: 

Other 

Year ended December 31, 2013 

Pension plan assets: 

Long duration fixed income 

International stocks 

Real estate/timber 

Hedge funds 

Private equity 

Other 

Other benefits plan assets: 

Other 

Gains (losses) 

Balance 
beginning 
 of year 

Realized 

Unrealized 
(1) 

Purchases, 
sales 
and 
settlements 
(net) 

Transfers 
Into/(Out 
of) 
 Level 3 

Balance 
end of 
 year 

$ 

$ 

$ 

$ 

$ 

$ 

$ 

$ 

1 

— 

1 

294 

152 

158 

52 

658 

22 

22 

1 

1 

328 

71 

145 

48 

594 

22 

22 

— 

— 

— 

9 

1 

12 

2 

24 

— 

— 

— 

— 

27 

5 

19 

1 

52 

— 

— 

— 

— 

— 

34 

4 

(3) 

1 

36 

— 

— 

— 

— 

52 

6 

6 

5 

69 

— 

— 

1 

3 

(1) 

(72) 

(9) 

(12) 

(3) 

(93) 

— 

— 

— 

— 

(113) 

56 

(12) 

(2) 

(71) 

— 

— 

10 

2 

— 

— 

(64) 

— 

— 

(52) 

— 

— 

— 

— 

— 

14 

— 

— 

14 

— 

— 

12 

5 

— 

265 

84 

155 

52 

573 

22 

22 

1 

1 

294 

152 

158 

52 

658 

22 

22 

(1)  All unrealized gains (losses) relate to instruments held at period end. 

VALUATION METHODOLOGIES  Following is a description of 
the valuation methodologies used for assets measured at fair 
value. 

quoted market values. This group of assets also includes 
investments in registered investment companies and collective 
investment funds described above. 

Cash and Cash Equivalents – includes investments in collective 
investment funds valued at fair value based upon the quoted 
market values of the underlying net assets. The unit price is 
quoted on a private market that is not active; however, the unit 
price is based on underlying investments traded on an active 
market. This group of assets also includes investments in 
registered investment companies valued at the NAV of shares 
held at year end. 

Long Duration, Intermediate (Core), High-Yield, and 
International Fixed Income – includes investments traded on 
the secondary markets; prices are measured by using quoted 
market prices for similar securities, pricing models, and 
discounted cash flow analyses using significant inputs 
observable in the market where available, or a combination of 
multiple valuation techniques. This group of assets also includes 
highly liquid government securities such as U.S. Treasuries, 
limited partnerships valued at the NAV provided by the fund 
sponsor and registered investment companies and collective 
investment funds described above. 

Domestic, Global, International and Emerging Market Stocks – 
investments in exchange-traded equity securities are valued at 

246 

Real Estate and Timber – the fair value of real estate and timber 
is estimated based primarily on appraisals prepared by third-
party appraisers. Market values are estimates and the actual 
market price of the real estate can only be determined by 
negotiation between independent third parties in a sales 
transaction. This group of assets also includes investments in 
exchange-traded equity securities described above. 

Hedge Funds and Private Equity – the fair values of hedge funds 
are valued based on the proportionate share of the underlying 
net assets of the investment funds that comprise the fund, based 
on valuations supplied by the underlying investment funds. 
Investments in private equity funds are valued at the NAV 
provided by the fund sponsor. Market values are estimates and 
the actual market price of the investments can only be 
determined by negotiation between independent third parties in 
a sales transaction. 

Other – insurance contracts that are generally stated at cash 
surrender value. This group of assets also includes investments 
in collective investment funds and private equity described 
above. 

 
 
 
 
 
The methods described above may produce a fair value 
calculation that may not be indicative of net realizable value or 
reflective of future fair values. While we believe our valuation 
methods are appropriate and consistent with other market 
participants, the use of different methodologies or assumptions 
to determine the fair value of certain financial instruments could 
result in a different fair value measurement at the reporting 
date. 

Defined Contribution Retirement Plans 
We sponsor a defined contribution retirement plan named the 
Wells Fargo & Company 401(k) Plan (401(k) Plan). Under the 
401(k) Plan, after one month of service, eligible employees may 
contribute up to 50% of their certified compensation, subject to 
statutory limits. Eligible employees who complete one year of 
service are eligible for company matching contributions, which 
are generally dollar for dollar up to 6% of an employee's eligible 
certified compensation. Effective January 1, 2010, matching 
contributions are 100% vested. The 401(k) Plan includes an 
employer discretionary profit sharing contribution feature to 
allow us to make a contribution to eligible employees’ 401(k) 
Plan accounts. Eligible employees who complete one year of 
service are eligible for profit sharing contributions. Profit 
sharing contributions are vested after three years of service. 
Total defined contribution retirement plan expenses were $1.1 
billion, $1.2 billion, and $1.1 billion in 2014, 2013, and 2012 
respectively. 

Other Expenses 
Expenses exceeding 1% of total interest income and noninterest 
income in any of the years presented that are not otherwise 
shown separately in the financial statements or Notes to 
Financial Statements were: 

Year ended December 31, 

(in millions) 

2014 

2013 

Outside professional services 

$ 

2,689 

2,519 

Operating losses 

Outside data processing 

Contract services 

Travel and entertainment 

Foreclosed assets 

1,249 

1,034 

975 

904 

583 

821 

983 

935 

885 

605 

2012 

2,729 

2,235 

910 

1,011 

839 

1,061 

247 

 
 
Deferred taxes related to net unrealized gains (losses) on 

investment securities, net unrealized gains (losses) on 
derivatives, foreign currency translation, and employee benefit 
plan adjustments are recorded in cumulative OCI (see Note 23 
(Other Comprehensive Income)). These associated adjustments 
decreased OCI by $1.3 billion in 2014. 

We have determined that a valuation reserve is required for 
2014 in the amount of $426 million predominantly attributable 
to deferred tax assets in various state and foreign jurisdictions 
where we believe it is more likely than not that these deferred tax 
assets will not be realized. In these jurisdictions, carry back 
limitations, lack of sources of taxable income, and tax planning 
strategy limitations contributed to our conclusion that the 
deferred tax assets would not be realizable. We have concluded 
that it is more likely than not that the remaining deferred tax 
assets will be realized based on our history of earnings, sources 
of taxable income in carry back periods, and our ability to 
implement tax planning strategies. 

At December 31, 2014, we had net operating loss carry 
forwards with related deferred tax assets of $631 million. If these 
carry forwards are not utilized, they will expire in varying 
amounts through 2034. 

At December 31, 2014, we had undistributed foreign 

earnings of $1.8 billion related to foreign subsidiaries. We intend 
to reinvest these earnings indefinitely outside the U.S. and 
accordingly have not provided $513 million of income tax 
liability on these earnings. 

The following table reconciles the statutory federal income 

tax expense and rate to the effective income tax expense and 
rate. Our effective tax rate is calculated by dividing income tax 
expense by income before income tax expense less the net 
income from noncontrolling interests. 

Note 21:  Income Taxes 

The components of income tax expense were: 

(in millions) 

Current: 

Federal 

State and local 

Foreign 

Year ended December 31, 

2014 

2013 

2012 

$  7,321 

4,601 

520 

112 

736 

91 

9,141 

1,198 

61 

Total current 

7,953 

5,428 

10,400 

Deferred: 

Federal 

State and local 

Foreign 

2,117 

4,457 

(1,151) 

224 

13 

522 

(2) 

(166) 

20 

Total deferred 

2,354 

4,977 

(1,297) 

Total 

$  10,307 

10,405 

9,103 

The tax effects of our temporary differences that gave rise to 

significant portions of our deferred tax assets and liabilities are 
presented in the following table. 

(in millions) 

Deferred tax assets 

December 31, 

2014 

2013 

Allowance for loan losses 

$ 

4,592 

5,227 

Deferred compensation and employee 

benefits 

Accrued expenses 

PCI loans 

Basis difference in investments 

Net operating loss and tax credit carry 

forwards 

Other 

4,608 

1,213 

1,935 

382 

631 

1,318 

4,283 

1,247 

2,150 

1,084 

773 

1,720 

Total deferred tax assets 

14,679 

16,484 

Deferred tax assets valuation
 
allowance 

Deferred tax liabilities 

Mortgage servicing rights 

Leasing 

Mark to market, net 

Intangible assets 

Net unrealized gains on investment 

securities 

Insurance reserves 

Other 

(426) 

(457)
 

(5,860) 

(4,057) 

(7,635) 

(1,494) 

(2,737) 

(2,087) 

(1,635) 

(6,657) 

(4,274) 

(5,761) 

(1,885) 

(1,155) 

(2,068) 

(1,733) 

Total deferred tax liabilities 

(25,505) 

(23,533) 

Net deferred tax liability (1)  $  (11,252) 

(7,506) 

(1) 

Included in accrued expenses and other liabilities. 

248 

(in millions) 

Amount 

Rate 

Amount 

Rate 

Amount 

2014 

2013 

2012 

Rate 

Statutory federal income tax expense and rate 

$  11,677 

35.0% 

$ 

11,299 

35.0% 

$ 

9,800 

35.0% 

December 31, 

Change in tax rate resulting from: 

State and local taxes on income, net of federal income tax 

benefit 

Tax-exempt interest 

Excludable dividends 

Tax credits 

Life insurance 

Leveraged lease tax expense 

Other 

971 

(550) 

(70) 

(1,074) 

(179) 

158 

2.9 

(1.6) 

(0.2) 

(3.2) 

(0.5) 

0.5 

(626) 

(2.0) 

964 

(490) 

(49) 

(967) 

(173) 

302 

(481) 

3.0 

(1.5) 

(0.2) 

(3.0) 

(0.5) 

0.9 

(1.5) 

856 

(414) 

(132) 

(815) 

(524) 

347 

(15) 

3.1 

(1.5) 

(0.5) 

(2.9) 

(1.9) 

1.2 

— 

Effective income tax expense and rate 

$  10,307 

30.9% 

$ 

10,405 

32.2% 

$ 

9,103 

32.5% 

We are subject to U.S. federal income tax as well as income 
tax in numerous state and foreign jurisdictions. We are routinely 
examined by tax authorities in these various jurisdictions. The 
IRS is currently examining the 2007 through 2012 consolidated 
federal income tax returns of Wells Fargo & Company and its 
subsidiaries. In addition, we are currently subject to examination 
by various state, local and foreign taxing authorities. With few 
exceptions, Wells Fargo and its subsidiaries are not subject to 
federal, state, local and foreign income tax examinations for 
taxable years prior to 2007. Wachovia Corporation and its 
subsidiaries are no longer subject to federal examination and, 
with limited exception, are no longer subject to state, local and 
foreign income tax examinations. 

We are litigating or appealing various issues related to our 
prior IRS examinations for the periods 2003 through 2006, and 
we are appealing various issues related to IRS examinations of 
Wachovia’s 2006 through 2008 tax years. We have paid the IRS 
the contested income tax and interest associated with these 
issues and refund claims have been filed for the respective years. 
During 2014 we filed a petition for certiorari to the U.S. Supreme 
Court, which was denied, in connection with a lease 
restructuring transaction. It is possible that one or more of these 
examinations, appeals or litigation may be resolved within the 
next twelve months resulting in a decrease of up to $700 million 
to our gross unrecognized tax benefits. 

The effective tax rate for 2014, includes a net reduction in 

the reserve for uncertain tax positions primarily due to the 
resolution of prior period matters with state taxing authorities. 
The effective tax rate for 2013, included a net reduction in the 
reserve for uncertain tax positions primarily due to settlements 
with authorities regarding certain cross border transactions and 
tax benefits recognized from the realization for tax purposes of a 
previously written down investment. The 2012 effective tax rate 
included a tax benefit resulting from the surrender of previously 
written-down Wachovia life insurance investments. 

The change in unrecognized tax benefits follows: 

Year ended 
December 31, 

(in millions) 

2014 

Balance at beginning of year 

$ 

5,528 

Additions: 

For tax positions related to the current 

year 

For tax positions related to prior years 

Reductions: 

For tax positions related to prior years 

Lapse of statute of limitations 

Settlements with tax authorities 

412 

324 

(213) 

(50) 

(999) 

2013 

6,069 

427 

283 

(540) 

(74) 

(637) 

Balance at end of year 

$ 

5,002 

5,528 

Of the $5.0 billion of unrecognized tax benefits at 

December 31, 2014, approximately $3.1 billion would, if 
recognized, affect the effective tax rate. The remaining 
$1.9 billion of unrecognized tax benefits relates to income tax 
positions on temporary differences. 

We recognize interest and penalties as a component of 
income tax expense. At December 31, 2014 and 2013, we have 
accrued approximately $660 million and $832 million for the 
payment of interest and penalties, respectively. In 2014, we 
recognized in income tax expense, a net tax benefit related to 
interest and penalties of $142 million. In 2013, we recognized in 
income tax expense, interest and penalties of $69 million. 

249 

 
Note 22:  Earnings Per Common Share 

The table below shows earnings per common share and diluted 
earnings per common share and reconciles the numerator and 
denominator of both earnings per common share calculations. 
See Note 1 (Summary of Significant Accounting Policies) for 

discussion of private share repurchases and the Consolidated 
Statement of Changes in Equity and Note 19 (Common Stock 
and Stock Plans) for information about stock and options 
activity and terms and conditions of warrants. 

(in millions, except per share amounts) 

Wells Fargo net income 

Less:  Preferred stock dividends and other 

Year ended December 31, 

2014 

2013 

2012 

$ 

23,057 

21,878 

18,897
 

1,236 

989 

898
 

Wells Fargo net income applicable to common stock (numerator) 

$ 

21,821 

20,889 

17,999 

5,237.2 

5,287.3 

5,287.6 

$ 

4.17 

3.95 

3.40 

5,237.2 

5,287.3 

5,287.6 

32.9 

41.6 

12.7 

33.1 

44.8 

6.0 

27.5 

36.4 

— 

5,324.4 

5,371.2 

5,351.5 

$ 

4.10 

3.89 

3.36 

Earnings per common share 

Average common shares outstanding (denominator) 

Per share 

Diluted earnings per common share 

Average common shares outstanding 

Add:  Stock Options 

Restricted share rights 

Warrants 

Diluted average common shares outstanding (denominator) 

Per share 

The following table presents the outstanding options and 
warrants to purchase shares of common stock that were anti-
dilutive (the exercise price was higher than the weighted-average 
market price), and therefore not included in the calculation of 
diluted earnings per common share. 

(in millions) 

Options 

Warrants 

Weighted-average shares 

Year ended December 31, 

2014 

8.0 

— 

2013 

11.1 

— 

2012 

56.4 

39.2 

250 

Note 23:  Other Comprehensive Income 

The following table provides the components of other 
comprehensive income (OCI), reclassifications to net income by 
income statement line item, and the related tax effects. 

(in millions) 

Investment securities: 

Net unrealized gains (losses) arising 

during the period 

Reclassification of net (gains) losses to 

net income: 

Interest income on investment 

securities (1) 

Net (gains) losses on debt securities 

Net gains from equity investments 

Other noninterest income 

Subtotal reclassifications to net
 

income 

Before 
tax 

Tax 
effect 

2014	 

Net of 
tax 

Before 
tax 

Tax 
effect 

2013 

Net of 
tax 

Before 
tax 

Tax 
effect 

2012 

Net of 
tax 

Year ended December 31, 

$  5,426 

(2,111) 

3,315 

(7,661) 

2,981 

(4,680) 

5,143 

(1,921) 

3,222 

(37) 

(593) 

(901) 

(1) 

14 

224 

340 

— 

(23) 

(369) 

(561) 

(1) 

—

29 

(314) 

—

—

(11) 

118 

—

—

18 

—

128 

(196) 

(399) 

—

—

—

(48) 

150 

—

— 

80 

(249) 

— 

(1,532) 

578 

(954) 

(285) 

107 

(178) 

(271) 

102 

(169)
 

Net change	 

3,894 

(1,533) 

2,361 

(7,946) 

3,088 

(4,858) 

4,872 

(1,819) 

3,053 

Derivatives and hedging activities: 

Net unrealized gains (losses) arising 

during the period 

Reclassification of net (gains) losses to 

net income: 

952 

(359) 

593 

(32) 

12 

(20) 

52 

(12) 

40 

Interest income on loans 

(588) 

(366) 

(426) 

Interest expense on long-term debt 

Noninterest income 

Salaries expense 

Interest income on investment 

securities	 

Subtotal reclassifications


 to net income 

222 

(17) 

—

—

— 

44 

—

—

(1) 

27 

— 

— 

(1) 

(545) 

205 

(340) 

91 

35

4

—

(296) 

(328) 

156 

(34) 

(13) 

(2) 

—

107 

119 

(270) 

(490) 

57 

22 

2 

—

96 

— 

6

—

(189) 

(209) 

(388) 

(336) 

185 

(36) 

— 

(2) 

—

147 

135 

(305) 

60 

— 

4 

— 

(241)
 

(201) 

Net change	 

407 

(154) 

253 

Defined benefit plans adjustments: 

Net actuarial gains (losses) arising 

during the period 

Reclassification of amounts to net 

periodic benefit costs (2): 

(1,116) 

420 

(696) 

1,533 

(578) 

955 

(775) 

290 

(485) 

Amortization of net actuarial loss 

Settlements and other 

Subtotal reclassifications to net 

periodic benefit costs 

74 

—

74 

(28) 

—

(28) 

46 

— 

46 

151 

125

(57) 

(46) 

94 

79 

141 

3 

276 

(103) 

173 

144 

Net change 

(1,042) 

392 

(650) 

1,809 

(681) 

1,128 

(631) 

Foreign currency translation adjustments: 

Net unrealized losses arising during the 

period 

Reclassification of net gains to net 

income: 

(60) 

(5) 

(65) 

(44) 

(7) 

(51) 

(6) 

Noninterest income 

Net change	 

6

(54) 

— 

(5) 

6 

(59) 

(12) 

(56) 

5 

(2) 

(7) 

(58) 

(10) 

(16) 

(53) 

(1) 

(54) 

236 

2 

4 

6 

88 

2 

90 

(395) 

(4) 

(6) 

(10) 

Other comprehensive income (loss) 

$  3,205 

(1,300) 

1,905 

(6,521) 

2,524 

(3,997) 

3,889 

(1,442) 

2,447 

Less: Other comprehensive income (loss) 
from noncontrolling interests, net of tax 

Wells Fargo other comprehensive 

income (loss), net of tax 

(227) 

$  2,132 

267 

(4,264) 

4 

2,443 

(1) 	 Represents unrealized gains amortized over the remaining lives of securities that were transferred from the available-for-sale portfolio to the held-to-maturity portfolio. 
(2) 	 These items are included in the computation of net periodic benefit cost, which is recorded in employee benefits expense (see Note 20 (Employee Benefits and Other 

Expenses) for additional details). 

251 

Investment 
securities 

Derivatives 
and 
hedging 
activities 

Defined 
benefit 
plans 
adjustments 

Foreign 
currency 
 translation 
adjustments 

Cumulative 
other 
comprehensive 
income 

90 

(4) 

(6) 

(10) 

— 

80 

(51) 

(7) 

(58) 

1 

21 

(65) 

6 

(59) 

— 

(38) 

3,207 

2,773 

(326) 

2,447 

4 

5,650 

(3,796) 

(201) 

(3,997) 

267 

1,386 

3,147 

(1,242) 

1,905 

(227) 

3,518 

Note 23:  Other Comprehensive Income (continued) 

Cumulative OCI balances were: 

(in millions) 

Balance, December 31, 2011 

$ 

Net unrealized gains (losses) arising during the period 

Amounts reclassified from accumulated other comprehensive 
income 

Net change 

Less: Other comprehensive income from noncontrolling 

interests 

Balance, December 31, 2012 

Net unrealized gains (losses) arising during the period 

Amounts reclassified from accumulated other comprehensive 
income 

Net change 

Less: Other comprehensive income from noncontrolling 

interests 

Balance, December 31, 2013 

Net unrealized gains (losses) arising during the period 

4,413 

3,222 

(169) 

3,053 

4 

7,462 

(4,680) 

(178) 

(4,858) 

266 

2,338 

490 

40 

(241) 

(201) 

— 

289 

(20) 

(189) 

(209) 

— 

80 

(1,786) 

(485) 

90 

(395) 

— 

(2,181) 

955 

173 

1,128 

— 

(1,053) 

Amounts reclassified from accumulated other 
comprehensive income 

Net change 

Less: Other comprehensive loss from noncontrolling 

interests 

(954) 

2,361 

(227) 

Balance, December 31, 2014 

$ 

4,926 

(340) 

253 

— 

333 

46 

(650) 

— 

(1,703) 

3,315 

593 

(696) 

252 

Note 24:  Operating Segments 

We have three reportable operating segments: Community 
Banking; Wholesale Banking; and Wealth, Brokerage and 
Retirement. The results for these reportable operating segments 
are based on our management accounting process, for which 
there is no comprehensive, authoritative guidance equivalent to 
GAAP for financial accounting. The management accounting 
process measures the performance of the operating segments 
based on our management structure and is not necessarily 
comparable with similar information for other financial services 
companies. We define our operating segments by product type 
and customer segment. If the management structure and/or the 
allocation process changes, allocations, transfers and 
assignments may change. 

Community Banking offers a complete line of diversified 
financial products and services to consumers and small 
businesses with annual sales generally up to $20 million in 
which the owner generally is the financial decision maker. 
Community Banking also offers investment management and 
other services to retail customers and securities brokerage 
through affiliates. These products and services include the 
Wells Fargo Advantage FundsSM, a family of mutual funds. Loan 
products include lines of credit, auto floor plan lines, equity lines 
and loans, equipment and transportation loans, education loans, 
origination and purchase of residential mortgage loans and 
servicing of mortgage loans and credit cards. Other credit 
products and financial services available to small businesses and 
their owners include equipment leases, real estate and other 
commercial financing, Small Business Administration financing, 
venture capital financing, cash management, payroll services, 
retirement plans, Health Savings Accounts, credit cards, and 
merchant payment processing. Community Banking also offers 
private label financing solutions for retail merchants across the 
United States and purchases retail installment contracts from 
auto dealers in the United States and Puerto Rico. Consumer and 
business deposit products include checking accounts, savings 
deposits, market rate accounts, Individual Retirement Accounts, 
time deposits, global remittance and debit cards. 

Community Banking serves customers through a complete 
range of channels, including traditional banking stores, in-store 
banking centers, business centers, ATMs, Online and Mobile 
Banking, and Wells Fargo Customer Connection, a 24-hours a 
day, seven days a week telephone service. 

The Community Banking segment also includes the results 
of our Corporate Treasury activities net of allocations in support 
of other segments and results of investments in our affiliated 
venture capital partnerships. 

Wholesale Banking provides financial solutions to businesses 
across the United States with annual sales generally in excess of 
$20 million and to financial institutions globally. Wholesale 
Banking provides a complete line of commercial, corporate, 
capital markets, cash management and real estate banking 
products and services. These include traditional commercial 
loans and lines of credit, letters of credit, asset-based lending, 
equipment leasing, international trade facilities, trade financing, 
collection services, foreign exchange services, treasury 
management, investment management, institutional fixed-
income sales, interest rate, commodity and equity risk 
management, online/electronic products such as the 
Commercial Electronic Office® (CEO®) portal, insurance, 
corporate trust fiduciary and agency services, and investment 
banking services. Wholesale Banking manages customer 
investments through institutional separate accounts and mutual 
funds, including the Wells Fargo Advantage Funds and Wells 
Capital Management. Wholesale Banking also supports the CRE 
market with products and services such as construction loans for 
commercial and residential development, land acquisition and 
development loans, secured and unsecured lines of credit, 
interim financing arrangements for completed structures, 
rehabilitation loans, affordable housing loans and letters of 
credit, permanent loans for securitization, CRE loan servicing 
and real estate and mortgage brokerage services. 

Wealth, Brokerage and Retirement provides a full range of 
financial advisory services to clients using a planning approach 
to meet each client's financial needs. Wealth Management 
provides affluent and high net worth clients with a complete 
range of wealth management solutions, including financial 
planning, private banking, credit, investment management and 
fiduciary services. Abbot Downing, a Wells Fargo business, 
provides comprehensive wealth management services to ultra­
high net worth families and individuals as well as endowments 
and foundations. Brokerage serves customers' advisory, 
brokerage and financial needs as part of one of the largest full-
service brokerage firms in the United States. Retirement is a 
national leader in providing institutional retirement and trust 
services (including 401(k) and pension plan record keeping) for 
businesses and reinsurance services for the life insurance 
industry. 

Other includes items not assigned to a specific business 
segment and elimination of certain items that are included in 
more than one business segment, substantially all of which 
represents products and services for wealth management 
customers provided in Community Banking stores. 

253 

 
 
 
 
 
Note 24:  Operating Segments (continued) 

(income/expense in millions, average balances in billions) 

Community 
Banking 

Wholesale 
Banking 

2014 

Wealth, 
 Brokerage
and 
 Retirement 

Other (1) 

Consolidated
 Company 

Net interest income (2) 

$ 

29,709  $ 

11,955  $ 

3,179  $ 

(1,316)  $ 

43,527 

Provision (reversal of provision) for credit losses 

Noninterest income 

Noninterest expense 

Income (loss) before income tax expense (benefit) 

Income tax expense (benefit) 

Net income (loss) before noncontrolling interests 

Less: Net income from noncontrolling interests 

1,681 

21,153 

28,126 

21,055 

6,350 

14,705 

525 

(266) 

(50) 

11,527 

12,975 

10,773 

3,165 

7,608 

24 

11,039 

10,907 

3,361 

1,276 

2,085 

2 

30 

(2,899) 

(2,971) 

(1,274) 

(484) 

(790) 

— 

1,395 

40,820 

49,037 

33,915
 

10,307
 

23,608
 

551
 

Net income (loss) (3)	 

2013 

Net interest income (2) 

Provision (reversal of provision) for credit losses 

Noninterest income 

Noninterest expense 

Income (loss) before income tax expense (benefit) 

Income tax expense (benefit) 

Net income (loss) before noncontrolling interests 

Less: Net income from noncontrolling interests 

Net income (loss) (3)	 

2012 

Net interest income (2) 

Provision (reversal of provision) for credit losses 

Noninterest income 

Noninterest expense 

Income (loss) before income tax expense (benefit) 

Income tax expense (benefit) 

Net income (loss) before noncontrolling interests 

Less: Net income from noncontrolling interests 

Net income (loss) (3)	 

2014 

Average loans 

Average assets 

Average core deposits 

2013 

Average loans 

Average assets 

Average core deposits 

$ 

14,180  $ 

7,584  $ 

2,083  $ 

(790)  $ 

23,057 

$ 

28,839  $ 

12,298  $ 

2,888  $ 

(1,225)  $ 

42,800 

2,755 

21,500 

28,723 

18,861 

5,799 

13,062 

330 

(445) 

11,766 

12,378 

12,131 

3,984 

8,147 

14 

(16) 

10,315 

10,455 

2,764 

1,050 

1,714 

2 

15 

(2,601) 

(2,714) 

(1,127) 

(428) 

(699) 

— 

2,309 

40,980 

48,842 

32,629
 

10,405
 

22,224
 

346
 

12,732  $ 

8,133  $ 

1,712  $ 

(699)  $ 

21,878 

29,045  $ 

12,648  $ 

2,768  $ 

(1,231)  $ 

43,230 

6,835 

24,360 

30,840 

15,730 

4,774 

10,956 

464 

286 

11,444 

12,082 

11,724 

3,943 

7,781 

7 

125 

9,392 

9,893 

2,142 

814 

1,328 

— 

(29) 

(2,340) 

(2,417) 

(1,125) 

(428) 

(697) 

— 

7,217 

42,856 

50,398 

28,471
 

9,103
 

19,368
 

471
 

10,492  $ 

7,774  $ 

1,328  $ 

(697)  $ 

18,897 

503.2 

934.2 

642.3 

499.3 

835.4 

620.1 

313.4 

544.2 

274.0 

287.7 

500.0 

237.2 

52.1 

189.8 

154.9 

46.1 

180.9 

150.1 

(34.3) 

(74.9) 

(67.6) 

(30.4) 

(70.3) 

(65.3) 

834.4 

1,593.3 

1,003.6 

802.7 

1,446.0 

942.1 

$ 

$ 

$ 

$ 

(1) 	

Includes corporate items not specific to a business segment and the elimination of certain items that are included in more than one business segment, substantially all of 
which represents products and services for wealth management customers provided in Community Banking stores. 

(2) 	 Net interest income is the difference between interest earned on assets and the cost of liabilities to fund those assets. Interest earned includes actual interest earned on 
segment assets and, if the segment has excess liabilities, interest credits for providing funding to other segments. The cost of liabilities includes interest expense on 
segment liabilities and, if the segment does not have enough liabilities to fund its assets, a funding charge based on the cost of excess liabilities from another segment. 

(3) 	 Represents segment net income (loss) for Community Banking; Wholesale Banking; and Wealth, Brokerage and Retirement segments and Wells Fargo net income for the 

consolidated company. 

254 

 
 
Note 25:  Parent-Only Financial Statements 

The following tables present Parent-only condensed financial 
statements. 

Parent-Only Statement of Income 

(in millions) 

Income 

Dividends from subsidiaries: 

Bank 

Nonbank 

Interest income from subsidiaries 

Other interest income 

Other income 

Total income 

Expense 

Interest expense: 

Indebtedness to nonbank subsidiaries 

Short-term borrowings 

Long-term debt 

Other 

Noninterest expense 

Total expense 

Income before income tax benefit and 

equity in undistributed income of subsidiaries 

Income tax benefit 

Equity in undistributed income of subsidiaries 

Net income 

$ 

23,057 

Year ended December 31, 

2014 

2013 

2012 

$ 

15,077 

10,612 

526 

772 

216 

1,032 

17,623 

357 

7 

1,540 

5 

797 

2,706 

14,917 

(926) 

7,214 

33 

848 

240 

484 

11,767 

1,150 

897 

222 

267 

12,217 

14,303 

334 

5 

1,546 

15 

1,175 

3,075 

9,142 

(570) 

12,166 

21,878 

287 

1 

1,877 

23 

1,127 

3,315 

10,988 

(903) 

7,006 

18,897 

255 

Year ended December 31, 

2013 

21,878 

(248) 

39 

1,136 

(5,191) 

(4,264) 

17,614 

2012 

18,897 

61 

31 

(379) 

2,730 

2,443 

21,340 

December 31, 

2014 

2013 

$ 

43,843 

42,386 

3 

10,001 

10,753 

18,166 

35,783 

162,806 

24,567 

6,225 

$ 

312,147 

$ 

2,270 

6,984 

97,275 

21,224 

127,753 

184,394 

$ 

312,147 

3 

— 

11,652 

7,140 

38,504 

154,577 

21,852 

7,329 

283,443 

5,121 

7,241 

81,721 

19,218 

113,301 

170,142 

283,443 

Note 25:  Parent-Only Financial Statements (continued) 

Parent-Only Statement of Comprehensive Income 

(in millions) 

Net income 

Other comprehensive income (loss), net of tax: 

Investment securities 

Derivatives and hedging activities 

Defined benefit plans adjustment 

Equity in other comprehensive income (loss) of subsidiaries 

Other comprehensive income (loss), net of tax: 

2014 

$ 

23,057 

142 

12 

(633) 

2,611 

2,132 

Total comprehensive income 

$ 

25,189 

Parent-Only Balance Sheet 

(in millions) 

Assets 

Cash and cash equivalents due from: 

Subsidiary banks 

Nonaffiliates 

Investment securities issued by: 

Subsidiary banks 

Nonaffiliates 

Loans to subsidiaries: 

Bank 

Nonbank 

Investments in subsidiaries: 

Bank 

Nonbank 

Other assets 

Total assets 

Liabilities and equity 

Short-term borrowings 

Accrued expenses and other liabilities 

Long-term debt 

Indebtedness to nonbank subsidiaries 

Total liabilities 

Stockholders' equity 

Total liabilities and equity 

256 

Parent-Only Statement of Cash Flows 

(in millions) 

Cash flows from operating activities: 

Year ended December 31, 

2014 

2013 

2012 

Net cash provided by operating activities 

$ 

18,019 

8,607 

13,365 

Cash flows from investing activities: 

Available-for-sale securities: 

Sales proceeds 

Prepayments and maturities:

 Subsidiary banks 

Nonaffiliates 

Purchases: 

Subsidiary banks 

Nonaffiliates 

Loans: 

Net repayments from (advances to) subsidiaries 

Capital notes and term loans made to subsidiaries 

Principal collected on notes/loans made to subsidiaries 

Net increase in investment in subsidiaries 

Other, net 

Net cash provided (used) by investing activities 

Cash flows from financing activities: 

1,196 

3,606 

6,171 

25 

— 

(10,025) 

—

12 

—

— 

30 

— 

(14) 

(6,016) 

(5,845) 

(2,199) 

(11,275) 

2,526 

(1,096) 

470 

(20,392) 

655 

(6,700) 

1,472 

(1,188) 

461 

(7,698) 

9,191 

(1,850) 

2,462 

(5,218) 

(2) 

4,939 

Net increase in short-term borrowings and indebtedness to subsidiaries 

2,314 

6,732 

5,456 

Long-term debt: 

Proceeds from issuance 

Repayment 

Preferred stock: 

Proceeds from issuance 

Cash dividends paid 

Common stock warrants repurchased 

Common stock: 

Proceeds from issuance 

Repurchased 

Cash dividends paid 

Excess tax benefits related to stock option payments 

Other, net 

Net cash provided (used) by financing activities 

Net change in cash and due from banks 

Cash and due from banks at beginning of year 

Cash and due from banks at end of year 

22,627 

(8,659) 

2,775 

(1,235) 

— 

1,840 

(9,414) 

(6,908) 

453 

37 

3,830 

1,457 

42,389 

$ 

43,846 

18,714 

(13,096) 

16,989 

(18,693) 

3,145 

(1,017) 

— 

2,224 

(5,356) 

(5,953) 

271 

114 

5,778 

6,687 

35,702 

42,389 

1,377 

(892) 

(1) 

2,091 

(3,918) 

(4,565) 

226 

(14) 

(1,944) 

16,360 

19,342 

35,702 

257 

Note 26:  Regulatory and Agency Capital Requirements 

The Company and each of its subsidiary banks are subject to 
regulatory capital adequacy requirements promulgated by 
federal bank regulatory agencies. The Federal Reserve 
establishes capital requirements, including well capitalized 
standards, for the consolidated financial holding company, and 
the OCC has similar requirements for the Company’s national 
banks, including Wells Fargo Bank, N.A. (the Bank). 

The following table presents regulatory capital information 

for Wells Fargo & Company and the Bank. Information 
presented for December 31, 2014, reflects the transition to Basel 
III capital requirements from previous regulatory capital 
adequacy guidelines under Basel I effective in 2013. Among 
other matters, Basel III revises the definition of capital, and 
changes are being phased-in effective January 1, 2014, through 
the end of 2021, with regulatory capital ratios determined using 
Basel III (General Approach) risk-weighted assets during 2014. 
Under the Basel III (General Approach), at December 31, 2014, 
the Company’s Common Equity Tier 1 capital was $137.1 billion, 
or 11.04% of risk-weighted assets, and the Bank’s Common 
Equity Tier 1 capital was $119.9 billion, or 10.49% of risk-
weighted assets. 

We do not consolidate our wholly-owned trust (the Trust) 

formed solely to issue trust preferred and preferred purchase 
securities (the Securities). Securities issued by the Trust 
includable in Tier 2 capital were $2.1 billion at 
December 31, 2014. Under the new Basel III capital 
requirements, our remaining trust preferred and preferred 
purchase securities will begin amortizing in 2016 and will no 
longer count as Tier 2 capital in 2022. 

The Bank is an approved seller/servicer of mortgage loans 

and is required to maintain minimum levels of shareholders’ 
equity, as specified by various agencies, including the United 
States Department of Housing and Urban Development, GNMA, 
FHLMC and FNMA. At December 31, 2014, the Bank met these 
requirements. Other subsidiaries, including the Company’s 
insurance and broker-dealer subsidiaries, are also subject to 
various minimum capital levels, as defined by applicable 
industry regulations. The minimum capital levels for these 
subsidiaries, and related restrictions, are not significant to our 
consolidated operations. 

Wells Fargo & Company 

Wells Fargo Bank, N.A. 

Under 

Basel III 

(General 

Under
 

Basel III
 

Under 

(General 

Under
 

Approach) 

Basel I  Approach) 

Basel I 

Well-

Minimum 

2014 

2013 

2014 

2013 

ratios (1) 

ratios (1) 

December 31, 

capitalized 

capital 

$  154.7 

192.9 

140.7 

176.2 

119.9 

144.0 

110.0 

136.4 

$ 1,242.5 

1,141.5 

1,142.5 

1,057.3 

1,637.0 

1,466.7 

1,487.6 

1,324.0 

12.45% 

15.53 

9.45 

12.33 

15.43 

9.60 

10.49 

12.61 

8.06 

10.40 

12.90 

8.31 

6.00 

10.00 

5.00 

4.00 

8.00 

4.00 

(in billions, except ratios)	 

Regulatory capital: 

Tier 1 

Total 

Assets: 

Risk-weighted 

Adjusted average (2) 

Capital ratios: 

Tier 1 capital 

Total capital 

Tier 1 leverage (2) 

(1) 	 As defined by the regulations issued by the Federal Reserve, OCC and FDIC. 
(2) 	 The leverage ratio consists of Tier 1 capital divided by quarterly average total assets, excluding goodwill and certain other items. The minimum leverage ratio guideline is 

3% for banking organizations that do not anticipate significant growth and that have well-diversified risk, excellent asset quality, high liquidity, good earnings, effective 
management and monitoring of market risk and, in general, are considered top-rated, strong banking organizations. 

258 

Report of Independent Registered Public Accounting Firm 

The Board of Directors and Stockholders 
Wells Fargo & Company: 

We have audited the accompanying consolidated balance sheet of Wells Fargo & Company and Subsidiaries (the Company) as of 
December 31, 2014 and 2013, and the related consolidated statements of income, comprehensive income, changes in equity, and cash 
flows for each of the years in the three-year period ended December 31, 2014. These consolidated financial statements are the 
responsibility of the Company's management. Our responsibility is to express an opinion on these consolidated financial statements 
based on our audits. 

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those 
standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of 
material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial 
statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as 
evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. 

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of 
the Company as of December 31, 2014 and 2013, and the results of its operations and its cash flows for each of the years in the three-
year period ended December 31, 2014, in conformity with U.S. generally accepted accounting principles. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the 
Company's internal control over financial reporting as of December 31, 2014, based on criteria established in Internal Control – 
Integrated Framework (1992) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and our 
report dated February 25, 2015, expressed an unqualified opinion on the effectiveness of the Company's internal control over financial 
reporting. 

San Francisco, California 
February 25, 2015 

259 

 
 
 
 
 
 
 
 
Quarterly Financial Data 
Condensed Consolidated Statement of Income - Quarterly (Unaudited) 

(in millions, except per share amounts) 

Dec 31, 

Sep 30, 

Jun 30,  Mar 31, 

Dec 31, 

Sep 30, 

Jun 30, 

Mar 31, 

2014 

Quarter ended 

2013 

Quarter ended 

Interest income 

Interest expense 

Net interest income 

Provision for credit losses 

$12,183 

11,964 

11,793 

11,612 

11,836 

11,776 

11,827 

11,650 

1,003 

1,023 

1,002 

997 

1,033 

1,028 

1,077 

1,151 

11,180 

10,941 

10,791 

10,615 

10,803 

10,748 

10,750 

10,499 

485 

368 

217 

325 

363 

75 

652 

Net interest income after provision for credit losses 

10,695 

10,573 

10,574 

10,290 

10,440 

10,673 

10,098 

Noninterest income 

Service charges on deposit accounts 

Trust and investment fees 

Card fees 

Other fees 

Mortgage banking 

Insurance 

Net gains from trading activities 

Net gains (losses) on debt securities 

Net gains from equity investments 

Lease income 

Other 

Total noninterest income 

Noninterest expense 

Salaries 

Commission and incentive compensation 

Employee benefits 

Equipment 

Net occupancy 

Core deposit and other intangibles 

FDIC and other deposit assessments 

1,219 

9,280 

1,214 

3,202 

738 

1,034 

2,794 

463 

570 

45 

113 

130 

457 

1,241 

3,705 

925 

1,124 

1,515 

382 

179 

186 

372 

127 

507 

1,311 

3,554 

875 

1,090 

1,633 

388 

168 

253 

712 

137 

151 

1,283 

3,609 

847 

1,088 

1,723 

453 

382 

71 

449 

129 

241 

1,215 

3,412 

784 

1,047 

1,510 

432 

432 

83 

847 

133 

115 

1,283 

3,458 

827 

1,119 

1,570 

453 

325 

(14) 

654 

148 

39 

1,278 

3,276 

813 

1,098 

1,608 

413 

397 

(6) 

502 

160 

191 

1,248 

3,494 

813 

1,089 

2,802 

485 

331 

(54) 

203 

225 

(8) 

10,263 

10,272 

10,275 

10,010 

9,862 

9,730 

10,628 

10,760 

3,938 

2,582 

1,124 

581 

730 

338 

231 

3,914 

2,527 

931 

457 

731 

342 

229 

3,795 

2,445 

1,170 

445 

722 

349 

225 

3,728 

2,416 

1,372 

490 

742 

341 

243 

3,811 

2,347 

1,160 

567 

732 

375 

196 

3,910 

2,401 

1,172 

471 

728 

375 

214 

3,768 

2,626 

1,118 

418 

716 

377 

259 

3,663 

2,577 

1,583 

528 

719 

377 

292 

Other 

3,123 

3,117 

3,043 

2,616 

2,897 

2,831 

2,973 

2,661 

Total noninterest expense 

12,647 

12,248 

12,194 

11,948 

12,085 

12,102 

12,255 

12,400 

Income before income tax expense 

Income tax expense 

8,311 

2,519 

8,597 

2,642 

8,655 

2,869 

8,352 

2,277 

Net income before noncontrolling interests 

5,792 

5,955 

5,786 

6,075 

Less: Net income from noncontrolling interests 

83 

226 

60 

182 

8,217 

2,504 

5,713 

103 

8,301 

2,618 

5,683 

105 

8,471 

2,863 

5,608 

89 

7,640 

2,420 

5,220 

49 

Wells Fargo net income 

$  5,709 

5,729 

5,726 

5,893 

5,610 

5,578 

5,519 

5,171 

Less: Preferred stock dividends and other 

327 

321 

302 

286 

241 

261 

247 

240 

Wells Fargo net income applicable to common 

stock 

5,382 

5,408 

5,424 

5,607 

5,369 

5,317 

5,272 

4,931 

Per share information 

Earnings per common share 

Diluted earnings per common share 

Dividends declared per common share 

$  1.04 

1.02 

0.35 

1.04 

1.02 

0.35 

1.02 

1.01 

0.35 

1.07 

1.05 

0.30 

1.02 

1.00 

0.30 

1.00 

0.99 

0.30 

1.00 

0.98 

0.30 

0.93 

0.92 

0.25 

Average common shares outstanding 

5,192.5 

5,225.9 

5,268.4 

5,262.8 

5,270.3 

5,295.3 

5,304.7 

5,279.0 

Diluted average common shares outstanding 

5,279.2 

5,310.4 

5,350.8 

5,353.3 

5,358.6 

5,381.7 

5,384.6 

5,353.5 

Market price per common share (1) 

High 

Low 

Quarter-end 

$  55.95 

46.44 

54.82 

53.80 

49.47 

51.87 

53.05 

46.72 

52.56 

49.97 

44.17 

49.74 

45.64 

40.07 

45.40 

44.79 

40.79 

41.32 

41.74 

36.19 

41.27 

38.20 

34.43 

36.99 

(1)  Based on daily prices reported on the New York Stock Exchange Composite Transaction Reporting System. 

260 

Average Balances, Yields and Rates Paid (Taxable-Equivalent basis) - Quarterly (1)(2) - (Unaudited) 

(in millions) 

Earning assets 

Federal funds sold, securities purchased under resale agreements and other short-term 

investments 

Trading assets 
Investment securities (3): 

Available-for-sale securities: 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Mortgage-backed securities: 

Federal agencies 
Residential and commercial 

Total mortgage-backed securities 

Other debt and equity securities 

Total available-for-sale securities 

Held-to-maturity securities: 

Securities of U.S. Treasury and federal agencies 
Securities of U.S. states and political subdivisions 
Federal agency mortgage-backed securities 
Other debt securities 

Total held-to-maturity securities 

Total investment securities 

Mortgages held for sale (4) 
Loans held for sale (4) 
Loans: 

Commercial: 

Commercial and industrial - U.S. 
Commercial and industrial - Non U.S. 
Real estate mortgage 
Real estate construction 
Lease financing 

Total commercial 

Consumer: 

Real estate 1-4 family first mortgage 
Real estate 1-4 family junior lien mortgage 
Credit card 
Automobile 
Other revolving credit and installment 

Total consumer 

Total loans (4) 

Other 

Funding sources 
Deposits: 

Total earning assets 

Interest-bearing checking 
Market rate and other savings 
Savings certificates 
Other time deposits 
Deposits in foreign offices 

Total interest-bearing deposits 

Short-term borrowings 
Long-term debt 
Other liabilities 

Total interest-bearing liabilities 

Portion of noninterest-bearing funding sources 

Total funding sources 

Net interest margin and net interest income on a taxable-equivalent basis (5) 

Noninterest-earning assets 
Cash and due from banks 
Goodwill 
Other 

Total noninterest-earning assets 

Noninterest-bearing funding sources 
Deposits 
Other liabilities 
Total equity 
Noninterest-bearing funding sources used to fund earning assets 

Net noninterest-bearing funding sources 

Total assets 

Average 
balance 

Yields/ 
rates 

2014 

Interest 
income/ 
expense 

Quarter ended December 31, 
2013 

Average 
balance 

Yields/ 
rates 

Interest
income/
expense 

$  268,109 

0.28%  $ 

188 

205,276 

0.28%  $ 

60,383 

3.21 

485 

45,379 

3.40 

148 

386 

27 
460 

866 
464 

1,330 
478 

2,295 

— 
— 
22 
— 
22 
2,317 
221 
3 

1,696 
194 
1,087 
201 
171 
3,349 

1.67 
4.38 

2.94 
6.35 

3.62 
3.43 

3.65 

— 
— 
3.11 
1.99 
3.09 
3.65 
4.13 
8.21 

3.54 
1.88 
3.90 
4.76 
5.68 
3.59 

4.15 
4.29 
12.23 
6.70 
4.94 
5.01 
4.36 
5.22 
3.57% 

2,672 
721 
798 
849 
531 
5,571 
8,920 
61 
$  12,056 

0.07%  $ 
0.08 
0.94 
0.48 
0.15 
0.15 
0.12 
1.65 
2.70 
0.42 
— 
0.30 
3.27% 

6 
110 
102 
47 
32 
297 
15 
635 
87 
1,034 
— 
1,034 
$  11,022 

19,506 
43,891 

109,270 
24,711 

133,981 
44,980 

242,358 

32,930 
902 
5,586 
6,118 
45,536 
287,894 
19,191 
6,968 

218,297 
43,049 
112,277 
18,336 
12,268 
404,227 

1.55 
4.30 

2.78 
5.89 

3.36 
3.87 

3.48 

2.25 
4.92 
2.07 
1.81 
2.22 
3.28 
3.90 
1.43 

3.32 
2.03 
3.69 
4.33 
5.35 
3.39 

76 
472 

760 
364 

1,124 
438 

2,110 

187 
11 
29 
27 
254 
2,364 
187 
25 

1,825 
221 
1,044 
200 
164 
3,454 

264,799 
60,177 
29,477 
55,457 
35,292 
445,202 
849,429 
4,829 
$ 1,496,803 

4.16 
4.28 
11.71 
6.08 
6.01 
5.06 
4.27 
5.30 
3.31% 

2,754 
648 
870 
849 
534 
5,655 
9,109 
64 
$ 12,422 

0.06%  $ 
0.07 
0.80 
0.39 
0.15 
0.13 
0.12 
1.35 
2.44 
0.37 
— 
0.27 
3.04% 

6 
99 
72 
55 
37 
269 
19 
620 
96 
1,004 
— 
1,004 
$ 11,418 

$ 

40,498 
593,940 
35,870 
56,119 
99,289 
825,716 
64,676 
183,286 
15,580 
1,089,258 
407,545 
$ 1,496,803 

$ 

16,932 
25,705 
124,320 
$  166,957 

$  324,080 
65,672 
184,750 
(407,545) 
$  166,957 
$ 1,663,760 

6,611 
42,025 

117,910 
29,233 

147,143 
55,325 

251,104 

— 
— 
2,780 
65 
2,845 
253,949 
21,396 
138 

189,939 
41,062 
110,674 
16,744 
12,085 
370,504 

257,265 
66,809 
25,865 
50,213 
42,662 
442,814 
813,318 
4,728 
1,344,184 

35,171 
568,750 
43,067 
39,700 
86,333 
773,021 
52,286 
153,470 
12,822 
991,599 
352,585 
1,344,184 

15,998 
25,637 
119,947 

161,582 

287,379 
57,138 
169,650 
(352,585) 
161,582 
1,505,766 

(1) 	 Our average prime rate was 3.25% for the quarters ended December 31, 2014 and 2013. The average three-month London Interbank Offered Rate (LIBOR) was 0.24% for 

the same quarters. 

(2) 	 Yield/rates and amounts include the effects of hedge and risk management activities associated with the respective asset and liability categories. 
(3) 	 Yields and rates are based on interest income/expense amounts for the period, annualized based on the accrual basis for the respective accounts. The average balance 

amounts represent amortized cost for the periods presented. 

(4) 	 Nonaccrual loans and related income are included in their respective loan categories. 
(5) 	

Includes taxable-equivalent adjustments of $238 million and $219 million for the quarters ended December 31, 2014 and 2013, respectively, primarily related to tax-
exempt income on certain loans and securities. The federal statutory tax rate was 35% for the periods presented. 

261 

 
 
Glossary of Acronyms 

Asset-backed securities 

Allowance for credit losses 

Asset/Liability Management Committee 

Adjustable-rate mortgage 

Auction rate security 

Accounting Standards Codification 

Accounting Standards Update 

Automated valuation model 

G-SIB 

HAMP 

HPI 

HUD 

LCR 

LHFS 

LIBOR 

LIHTC 

Globally systemic important bank 

Home Affordability Modification Program 

Home Price Index 

U.S. Department of Housing and Urban Development 

Liquidity coverage ratio 

Loans held for sale 

London Interbank Offered Rate 

Low-Income Housing Tax Credit 

Basel Committee on Bank Supervision 

LOCOM 

Lower of cost or market value 

Bank holding company 

Comprehensive Capital Analysis and Review 

Certificate of deposit 

LTV 

MBS 

MHA 

Loan-to-value 

Mortgage-backed security 

Making Home Affordable programs 

Collateralized debt obligation 

MHFS 

Mortgages held for sale 

Credit default swaps 

Common Equity Tier 1 

U. S. Commodity Futures Trading Commission 

Collateralized loan obligation 

Combined loan-to-value 

CMBS 

Commercial mortgage-backed securities 

Capital Purchase Program 

Commercial real estate 

MSR 

MTN 

NAV 

NPA 

OCC 

OCI 

OTC 

OTTI 

Mortgage servicing right 

Medium-term note 

Net asset value 

Nonperforming asset 

Office of the Comptroller of the Currency 

Other comprehensive income 

Over-the-counter 

Other-than-temporary impairment 

U. S. Department of Justice 

PCI Loans 

Purchased credit-impaired loans 

Days past due 

Employee Stock Ownership Plan 

PTPP 

RBC 

Pre-tax pre-provision profit 

Risk-based capital 

Statement of Financial Accounting Standards 

RMBS 

Residential mortgage-backed securities 

Financial Accounting Standards Board 

Federal Deposit Insurance Corporation 

ROA 

ROE 

Wells Fargo net income to average total assets 

Wells Fargo net income applicable to common stock 

FFELP 

Federal Family Education Loan Program 

to average Wells Fargo common stockholders' equity 

ABS 

ACL 

ALCO 

ARM 

ARS 

ASC 

ASU 

AVM 

BCBS 

BHC 

CCAR 

CD 

CDO 

CDS 

CET1 

CFTC 

CLO 

CLTV 

CPP 

CRE 

DOJ 

DPD 

ESOP 

FAS 

FASB 

FDIC 

FHA 

FHFA 

FHLB 

Federal Housing Administration 

RWAs 

Risk-weighted assets 

Federal Housing Finance Agency 

Federal Home Loan Bank 

FHLMC 

Federal Home Loan Mortgage Corporation 

SEC 

S&P 

SPE 

Securities and Exchange Commission 

Standard & Poor’s Ratings Services 

Special purpose entity 

Fair Isaac Corporation (credit rating) 

TARP 

Troubled Asset Relief Program 

Federal National Mortgage Association 

Board of Governors of the Federal Reserve System 

Financial Stability Board 

Generally accepted accounting principles 

TDR 

VA 

VaR 

VIE 

Troubled debt restructuring 

Department of Veterans Affairs 

Value-at-Risk 

Variable interest entity 

Government National Mortgage Association 

WFCC 

Wells Fargo Canada Corporation 

Government-sponsored entity 

FICO 

FNMA 

FRB 

FSB 

GAAP 

GNMA 

GSE 

262 

Stock  Performance 

These graphs compare the cumulative total stockholder return 
and total compound annual growth rate (CAGR) for our common 
stock (NYSE: WFC) for the five- and ten-year periods ended 
December 31, 2014, with the cumulative total stockholder 
returns for the same periods for the Keefe, Bruyette and Woods 

(KBW) Total Return Bank Index (KBW Bank Index (BKX)) 
and the S&P 500 Index. 

The cumulative total stockholder returns (including 
reinvested dividends) in the graphs assume the investment 
of $100 in Wells Fargo’s common stock, the KBW Bank Index 
and the S&P 500 Index. 

Five  Year  Performance  Graph 

$240 

$220 

$200 

$180 

$160 

$140 

$120 

$100 

$  80 

$  60 

$  40 

$  20 

Wells Fargo 
(WFC) 

S&P 500 

KBW Bank 
Index (BKX) 

2009 

$100 

100 

100 

2010 

$116 

115 

123 

2011 

$105 

117 

95 

2012 

$133 

136 

126 

2013 

$182 

180 

174 

2014 

5-year 
CAGR 

$226 

18% 

Wells Fargo 

205 

190 

15% 

S&P 500 

14% 

KBW Bank Index 

Ten  Year  Performance  Graph 

$240 

$220 

$200 

$180 

$160 

$140 

$120 

$100 

$  80 

$  60 

$  40 

$  20 

2004 

2005 

2006 

2007 

2008 

2009 

2010 

2011 

2012 

2013 

2014 

Wells Fargo 
(WFC) 

S&P 500 

KBW Bank 
Index (BKX) 

10-year 
CAGR 

$100 

$104 

$122 

$107 

$110 

$104 

$121 

$109 

$139 

$190 

$236 

9%  Wells Fargo 

100 

100 

105 

103 

121 

121 

128 

94 

81 

49 

102 

49 

118 

60 

120 

46 

139 

61 

184 

84 

210 

92 

8%  S&P 500 

(1)%  KBW Bank Index 

263 

263

  
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 
Wells Fargo & Company 

Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.7 trillion in assets. Founded 
in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance 
services through more than 8,700 locations, 12,500 ATMs, the internet, and mobile banking, and has offices in 36 countries to support customers who 
conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. 
Wells Fargo & Company was ranked No. 29 on Fortune’s 2014 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our 
customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories. 

Common stock 
Wells Fargo & Company is listed and trades on the 
New York Stock Exchange: WFC 

5,170,349,198 common shares outstanding (12/31/14) 

Stock purchase and dividend reinvestment 
You can buy Wells Fargo stock directly from Wells Fargo, 
even if you’re not a Wells Fargo stockholder, through 
optional cash payments or automatic monthly deductions 
from a bank account. You can also have your dividends 
reinvested automatically. It’s a convenient, economical way 
to increase your Wells Fargo investment. 

Call 1-877-840-0492 for an enrollment kit including 
a plan prospectus. 

Form 10-K 
We will send Wells Fargo’s 2014 Annual Report on 
Form 10-K (including the financial statements filed with 
the Securities and Exchange Commission) free to any 
stockholder who asks for a copy in writing. Stockholders 
also can ask for copies of any exhibit to the Form 10-K. 
We will charge a fee to cover expenses to prepare and 
send any exhibits. Please send requests to: Corporate 
Secretary, Wells Fargo & Company, One Wells Fargo Center, 
MAC D1053-300, 301 S. College Street, 30th Floor, 
Charlotte, North Carolina 28202. 

SEC filings 
Our annual reports on Form 10-K, quarterly 
reports on Form 10-Q, current reports on 
Form 8-K, and amendments to those reports 
are available free of charge on our website 
(www.wellsfargo.com) as soon as practical after 
they are electronically filed with or furnished 
to the SEC. Those reports and amendments 
are also available free of charge on the SEC’s 
website at www.sec.gov. 

Forward-looking statements 
This Annual Report, including the Financial 
Review and the Financial Statements and related 
Notes, contains forward-looking statements, 
which may include forecasts of our financial 
results and condition, expectations for our 
operations and business, and our assumptions for 
those forecasts and expectations. Do not unduly 
rely on forward-looking statements. Actual 
results may differ materially from our forward-
looking statements due to several factors. Some 
of these factors are described in the Financial 
Review and in the Financial Statements and 
related Notes. For a discussion of other factors, 
refer to “Forward-Looking Statements” and 
“Risk Factors” in the Financial Review. 

Independent registered 
public accounting firm 
KPMG LLP 
San Francisco, California 
1-415-963-5100 

Contacts 
Investor Relations 
1-415-371-2921 
investorrelations@wellsfargo.com 

Shareowner Services and  
Transfer Agent 
Wells Fargo Shareowner Services 
P.O. Box 64854 
St. Paul, Minnesota 55164-0854 
1-877-840-0492 
www.shareowneronline.com 

Annual Stockholders’ Meeting 
8:30 a.m. Central Time 
Tuesday, April 28, 2015 
The Ritz-Carlton, St. Louis 
100 Carondelet Plaza 
St. Louis, Missouri 63105 

Strong for our customers and communities
 

Company 
8th 
Biggest Public Company  
in the World 1 (2014) Forbes 

11th 
Most Respected Company  
in the World (2014) Barron’s 

29th 
Biggest Company by Revenue  
in the U.S. (2014) Fortune 

35th 
Most Admired Company  
in the World (2014) Fortune 

Best U.S. Bank (2014) The Banker 
magazine 

Best Global Bank (2013) 
Euromoney 

Best U.S. Bank (2013) Euromoney 

Most Admired Bank Outside 
of Asia Pacific and Gulf Regions 
(2013) Asian Banker 

FImetrix Distinguished Provider 
for Transaction Services 
(2013 and 2014) FImetrix 

Best Bank for Payments and 
Collections (North America) 
(2014) Global Finance magazine 

264 

Brand 
Most Valuable Bank Brand  
in World (2014) Brand Finance 

Most Valuable Brand in Banking 
(2014) Top 100 Most Valuable 
Global Brands, BrandZ™ 2 

Innovation leadership 
Best Corporate/Institutional 
Internet Bank – United States 
(World’s Best Corporate/ 
Institutional Internet Banks in 
North America, 2014) Global 
Finance magazine 

Best Online Treasury Services, 
Best Investment Management 
Services, Best in Mobile Banking, 
Best Web Site Design, Best 
Social Media, Best Mobile App, 
Best SMS/Text Banking (World’s 
Best Corporate/Institutional 
Internet Banks in North America, 
2014) Global Finance magazine 

#1 in Overall Mobile 
Performance, Ease of Use, and 
Quality & Availability (2014) 
Keynote Competitive Research 

Best Mobile App (Best Banks in 
America) (2014) Money magazine 

Best iPhone and Android Apps 
(2014) Keynote Competitive 
Research 

Diversity 
2nd Top Company 
For Lesbian, Gay, Bisexual, and 
Transgender Employees (LGBT) 
(2014) DiversityInc 

6th Best Company 
For Executive Women (2013) 
DiversityInc 

8th Top Company 
For Veterans (2014) DiversityInc 

9th Best Company 
For Diversity (2014) Hispanic 
Business 

17th Top Company 
For Diversity (2014) DiversityInc 

18th Best Company 
For Latinas (2014) LATINA Style 

Social responsibility 
#1 
Largest national workplace 
employee giving campaign 
for sixth consecutive year, 
based on 2014 donations (U.S.) 
United Way Worldwide 

#2 
Most Generous Cash Donor 
(U.S.) (2013) The Chronicle of 
Philanthropy 

100 Best Corporate Citizens 
(2014) Corporate Responsibility 
Magazine 

Perfect Score – 100 
Corporate Equality Index 
(2014, 11th year)  
Human Rights Campaign 

1  Based on sales, profits, assets, and 

market value. 

2  Wells Fargo was the highest-rated bank 
brand in the world with a 2014 valuation 
of more than $54 billion, up 14 percent 
from 2013. Across all industries, Wells Fargo
was among the top 20 brands in the world. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
   
 
Culture counts.

Relationships. Teamwork. Values. At 
Wells Fargo, we are about building lifelong 
relationships one customer at a time. We 
work hard for each and every customer 
because we care about their financial success
and want to be with them every step of the
way. We have been around for a long time and
we will be there for our customers for many 
years to come. And we know that who we 
are is as important as what we do. Because 
at Wells Fargo, culture counts.

On the cover: Frank Guzman with Wells Fargo’s Trena Small | Pearland, Texas

Trust
After several failed attempts, long-time
trucker Frank Guzman resolved to start
his own hauling business last year — 
this time fueled by financing and 
guidance from Wells Fargo. And that 
has made all the difference.

“I’ve worked and driven for many 
companies in my life,” he said. “But it’s 
clear that for me, being an owner-
operator is more rewarding.”

Frank secured a Wells Fargo 

Equipment Express® loan to help buy 
his rig. He also received guidance from 
small business bankers on managing 
his startup company’s finances. The 
Houston-area entrepreneur then 
landed a client in the energy sector.

“It’s the team approach that makes 

all of this work,” said Frank, whose 
fiancée, Chrisy Guillory, is his business
partner and financial officer. Frank 
credits Wells Fargo for helping him 
with financing and money-management
advice. “Wells Fargo has been there to
help every step along the way,” he said.
“All of this started when he came 
in one day and spoke with our business 
lending specialist,” said Trena Small, 
manager of the Wells Fargo store in 
Pearland, Texas, where Frank banks. 
“We helped him create a business plan 
— something that helps a lot of 
customers grow their business. And it 
has helped him tremendously.”

10

Care

Wells Fargo’s extensive network 

Around 
the world 
Argentina 
Australia 
Bahamas 
Bangladesh 
Brazil 
Canada 
Cayman Islands 
Chile 
China 
Colombia 
Dominican Republic 
Ecuador 
France 
Germany 
Hong Kong 
India 
Indonesia 
Ireland 
Israel 
Italy 
Japan 
Korea 
Malaysia 
Mexico 
Philippines 
Russia 
Singapore 
South Africa 
Spain 
Taiwan 
Thailand 
Turkey 
United Arab Emirates 
United Kingdom 
Vietnam 

Washington
226 

Oregon
162 

Montana 
54 

Idaho 
99 

Wyoming
30 

North Dakota 
30 

South Dakota 
56 

Nebraska 
60 

Minnesota 
229 

Iowa 
98 

Nevada 
135 

Utah 
146 

Colorado 
229 

Kansas 
36 

Missouri 
50 

Arizona 
327 

New Mexico 
102 

Oklahoma 
17 

Arkansas 
27 

Mississippi

Texas 
822 

Louisiana 
17 

24  Alabama 
164 

Georgia
358 

California 
1,389 

Alaska 
52 

Wisconsin 
96 

Michigan
74 

Vt. 
6 

N.H. 
16 

New York 
226 

Maine 
6 

Massachusetts 
44 

Illinois 
130 

Indiana 
77 

Pennsylvania
386 

Ohio 
97 
W. Virginia
12 

Virginia
367 
North Carolina 
441 
South Carolina 
177 

D.C. 
45 

Kentucky
16 

Tennessee 
51

Rhode Island 
6 
Connecticut 
99 

New Jersey
388 
Delaware 
30 
Maryland
141 

Hawaii 
4 

Locations* 
More than 8,700 
ATMs 
More than 12,500 
Customers 
70 million 

Florida 
791 

wellsfargo.com 
More than 25 million 
active online customers 
Mobile banking 
More than 14 million 
active mobile customers 

Wells Fargo Customer 
Connection 
430 million 
customer contacts 
annually 

#2 
Provider of student loans overall 
(Jan. 2014 – Dec. 2014) Company 
and competitor reports 

In helping small 
businesses 
#1 
Small business lender 
(U.S., in dollars, 2013) 
Community Reinvestment Act 
government data 

#1 
SBA 7(a) lender in dollars (2014) 
Small Business Administration 
federal fiscal year-end data 

In insurance 
#1 
Nation’s largest crop insurance 
provider (2013) Risk Management 
Agency, a division of the USDA 

Best Insurance Broker in the U.S. 
(2014) Global Finance magazine 

#6 
Provider of Health Savings 
Accounts (HSA) in U.S. (2014) 
Devenir 

In commercial banking 
#1 
Share of lead banking relationships 
with middle-market companies 
(2013) TNS Commercial Banking 
Momentum Monitor 

In commercial and 
residential real estate 
#1 
Winner of Global PERE Awards 
North American Debt Provider 
of the Year (2013) Private Equity 
International 

#1 
In total commercial real estate 
originations in the U.S. (2013) 
MBA Commercial/Multifamily 
Mortgage Origination Rankings 

#1 
Largest servicing portfolio of 
commercial real estate loans 
in the U.S. (Mid-year 2014) 
MBA Commercial/Multifamily 
Mortgage Servicer Rankings 

#3 
Affordable housing lender (2013) 
Affordable Housing Finance 

In wealth, brokerage 
and retirement 
#2 in U.S. 
Annuity sales (2014) 
Transamerica Roundtable Survey 

#3 in U.S. 
Full-service retail brokerage 
provider, (4Q14) Company and 
competitor reports 

#4 in U.S. 
Wealth management provider, 
assets under management of 
accounts greater than $5 million 
(2014) Barron’s 

#6 in U.S. 
IRA provider (3Q14) Cerulli 
Associates 

#8 in U.S. 
Institutional retirement plan 
record keeper, based on 
assets as of 12/31/13 (2014) 
PLANSPONSOR magazine 

#9 internationally 
Family wealth provider (2014) 
Bloomberg 

IBC

*  Numbers on map represent domestic stores 

An industry leader 

In supporting homeowners
and consumers 
#1 
Retail mortgage lender (2014) 
Inside Mortgage Finance 

#1 
Home loan originator to minority 
and low- to moderate-income 
borrowers, and in low- to 
moderate-income neighborhoods 
(2013) HMDA data 

#1 
Mortgage servicer (2014) 
Inside Mortgage Finance 

#1 
Overall auto lender (Jan. 2014 – 
Dec. 2014 excluding leases) 
AutoCount 

#1 
Used auto lender (Jan. 2014 – 
Dec. 2014 excluding leases) 
AutoCount 

#1 
Provider of private student 
loans among banks (Jan. 2014 – 
Dec. 2014) Company and 
competitor reports 

18

Support

 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Wells Fargo & Company  
420 Montgomery Street  
San Francisco, California 94104 

1-866-878-5865 wellsfargo.com 

Our Vision: 
Satisfy all our customers’ financial needs and help them 
succeed financially. 

Nuestra visión: 
Satisfacer todas las necesidades financieras de nuestros 
clientes y ayudarles a alcanzar el éxito financiero. 

我們的願景:
滿足我們所有客戶的財務需求,並協助他們取得財務上的成功。

Notre Vision: 
Répondre à tous les besoins financiers de nos clients  
et les aider à obtenir du succès financièrement. 

© 2015 Wells Fargo & Company. All rights reserved.  

Deposit products offered through Wells Fargo Bank, N.A. Member FDIC. 

CCM7043 (Rev 00, 1/each)


Together we’ll go far
 

Wells Fargo & Company Annual Report 2014

Culture counts.

An unwavering focus on the customer.

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