American National Insurance Co.
Annual Report 2016

Plain-text annual report

A M E R I C A N N A T I O N A L I N S U R A N C E C O M P A N Y 2016 O V E R V I E W A M E R I C A N N A T I O N A L Reaching the Summit he late May morning dawned clear and bright pounds of baggage. Even as he broke away from the larger group over the Himalayas — a relief after days of for his final ascent, Hillary was accompanied and aided every step unrelenting snow and wind. Having slowly ascended the of the way by his guide Tenzing Norgay. The two men worked as a slopes of Mount Everest for the past two months, Edmund Hillary synchronous team to finally conquer Everest. had just 1,000 perilous feet left to reach the summit. So, on the While few of us will ever make the perilous journey to the morning of May 29, 1953, carrying a 30-pound pack on his back summit of Everest, most of us will face our own mountains in life. In and wearing boots that had been frozen solid by the punishing fact, life offers endless challenges – whether it involves becoming conditions, Hillary carefully inched his way up a vertical slope face, a parent, getting a college degree or, in the case of American wedging his body in a small crack between the rock and ice. Finally National founder W.L. Moody Jr., building a financial services reaching the summit at 11:30 a.m., Hillary cemented his legacy as business that has stood the test of time. The people who most the first to successfully stand atop the world’s highest peak. successfully navigate these challenges are the people who realize Although his name is the one we remember, Hillary didn’t do they need the help of others and, therefore, approach life as a team it alone. He was part of an expedition that encompassed more effort. Because, as Hillary and Norgay discovered more than 60 than 400 people, including 362 porters, 20 guides and 10,000 years ago on that May morning, no one climbs a mountain alone. “You do not climb a mountain like Everest by trying to race ahead on your own or by competing with your comrades. You do it slowly and carefully, by unselfish teamwork.” Tenzing Norgay, Mount Everest climber Common Goals When W.L. Moody Jr. founded American National Insurance As an example, our Corporate Technology Services (CTS) department receives and prioritizes requests for more than 100 technology-based projects per year from all divisions within the Company in Galveston, Texas in 1905, he had already begun his company – everything from internal data storage enhancements own personal climb – a journey that, ultimately, spanned nearly for Life Insurance Administration to building performance-driven 90 years and led to the creation of a business that continues to mobile applications for Property and Casualty. And all of these grow and thrive to this day. projects require the combined expertise of employees from From its very first days with just 10 employees in 500 square multiple business areas in order to complete them efficiently feet of office space to its current state as a multi-billion dollar and successfully. financial services organization with more than 3,000 employees, four corporate locations and a network of agents in all 50 states and Puerto Rico, American National has always emphasized the importance of teamwork and striving toward a common goal. As American National has grown over the decades, In 2016, CTS coordinated the creation of AmericanNational.com, bringing together employees from marketing and shared service areas to build a new corporate website from the ground up. After the site’s successful launch, a new multi-divisional team of employees – this time coming together as the Web Advisory Council – picked up management has focused on cultivating centers of excellence the baton and began moving forward with discussions about how to within the company by encouraging employees to reach across grow and improve the site in the coming months and years. divisional and geographical lines to work together and achieve By encouraging the ongoing creation and collaboration of corporate goals which emphasize profitable growth, customer working groups from across the enterprise, American National satisfaction, internal business processes, employees and learning. consistently capitalizes on the power of teamwork. Other recent This combination of individual talent and dedicated teamwork companywide initiatives in 2016, such as a comprehensive has been a powerful catalyst for innovation and long-term success. employee feedback survey, new ASCEND management training programs and quarterly leadership meetings that bring together leaders from across all four corporate locations, are ensuring that a collaborative spirit continues. 1 Moving Forward can leave a legacy of care, stability and financial security for the ones you love the most. People form the foundation of American National – our employees, Because every family is different, American National offers agents and policyholders. Our commitment to these groups is what a wide range of life insurance products to suit a variety of needs propels us into our 112th year of providing financial products and and situations. Whether you’re interested in the limited-time services that offer security and peace of mind. coverage and more affordable rates of term life or the permanent By focusing on the fundamentals of sound investment and coverage and flexible premium options of universal life, you careful, measured growth, American National has earned an “A” can rest easier knowing you’ve given your loved ones the gift of rating from both Standard & Poor’s® and A.M. Best Company. With financial security. consolidated GAAP assets of more than $24 billion and more than 5 We’re always working on ways to bring more to the life insurance million policyholders, we remain confident that American National marketplace. Our marketing areas such as Career Sales and Service is financially strong and prepared to meet the needs of the future. Division and our Independent Marketing Group have regular Products and Services LIFE research and development meetings with our Product Development, Underwriting, Administration, CTS, Investments and Legal and Compliance departments to look for new products, services, technology and enhancements to better serve our customers. A family is the most important team in a person’s life. While the We’re gratified to regularly hear the stories of people who special bond between a couple or parent and child can never be have been financially cared for by their loved ones, long after they replaced, it’s comforting to know that life insurance allows you to have passed. It’s a lasting legacy and a testament to the enduring provide for them even after you’re gone. With life insurance you power of love. LIFE INSURANCE DESCRIPTION Term Life Credit Life Whole Life Universal Life (UL) Indexed UL Variable UL Simplest form of life insurance that provides pure death benefit coverage for a limited term at a fixed rate. Specialized term insurance established to pay all or a portion of borrower’s debt in the event of death during the term of the loan. Permanent life insurance with guaranteed premiums. A savings component accumulates cash value that can be withdrawn or borrowed against. Permanent life insurance that allows for flexible premiums and coverage. Premium payments in excess of current cost of insurance rates and fees accumulate cash value based on a declared interest rate, subject to a minimum for the duration of the policy. Universal life insurance with a potential for higher cash value, related to the performance of a market index. Universal life insurance with a potential for higher cash value. However, there is more risk to the customer as cash value can also decrease. Cash value increases and decreases are based on allocations to subaccounts that invest in underlying mutual funds. American National’s life insurance products are issued and underwritten by one or more of the following companies: American National Insurance Company, American National Life Insurance Company of Texas, American National Life Insurance Company of New York, Standard Life and Accident Insurance Company and Farm Family Life Insurance Company. American National Insurance Company is licensed in all states except New York. In New York, business is conducted through Farm Family Life Insurance Company and American National Life Insurance Company of New York. Not all products are available through each company or in all states. Variable insurance products are distributed through Securities Management and Research, Inc. (SM&R); (Member FINRA/SIPC), which is independent of the American National companies. SM&R’s address is 701 Tama Street, Building B, Box 868, Marion, Iowa 52302-0868. Companies not licensed in all states and do not offer all of the products that are described. Products may not be available in all states and eligibility requirements will apply. Each company has financial responsibility only for the products and services it issues. In New York, business is conducted through Farm Family Life Insurance Company and American National Life Insurance Company of New York. 2 “Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.” Vince Lombardi, football coach PROPERTY AND CASUALTY motorcycles, boats and recreational vehicles. Commercial lines focus on A home, a business, a vehicle … the things we build, create and property and casualty coverage for small business owners, particularly acquire take on a special significance in our lives. Because we can those with agriculture-related businesses such as small farms, ranches, never be sure what tomorrow will bring, American National offers nurseries and wineries. American National’s Credit Insurance Division an array of property and casualty insurance products to protect the offers products that protect creditors’ interests in collateral (pledged as things we value. security for a loan) against property loss and damages. Property insurance protects against the loss of physical Because of the many property and casualty insurance options property or its income-producing abilities, and casualty insurance available, American National’s Multiple Line division is working on protects against the legal liability that can result from injury to other ways to position the company for success – not just in the products people or damage to their property. offered, but in the way they are offered. By building a powerfully In addition to auto and home coverage, American National offers simple client experience, Multiple Line meets clients where they are specialty property insurance coverage for items such as classic cars, and sets itself apart from the competition. INSURANCE COVERAGE Auto Insurance • Personal Auto • Collector Car • Recreational Vehicles • Commercial Auto • Motorcycle Homeowners Insurance • Personal Dwelling • Tenants • Renters • Condos DESCRIPTION Covers bodily injury and property damage liability plus physical damage to the vehicle. Protects the value of homes, including the structure, personal property, contents, loss of use and some forms of personal liability. Boat Owner’s Coverage for physical damage to boats as well as liability coverage for the boat owner. Business Owner’s Policy (BOP) Provides coverage for small and medium-sized businesses. Provides both general liability and property insurance. Commercial Package Policy Includes liability, property, inland marine and crime coverages. Flood Insurance General Liability Special Farm Package Umbrella Policy Workers’ Compensation Credit Products Protects home or business against damage from flooding. Protects insured from legal liabilities imposed by lawsuits and/or similar third-party claims resulting from various business pursuits. Provides customized coverage for farming operations to include personal dwelling, farming operation buildings, machinery and contents. Additional protection in excess of specified other policy limits and potentially primary coverage for losses not covered by other policies. Replaces all or part of a worker’s wages lost and accompanying medical expenses incurred because of a job-related injury. Provide coverage to pay off all or a portion of debt associated with personal property. Property and casualty products are issued and underwritten by one or more of the following companies: American National Property And Casualty Company (ANPAC), ANPAC Louisiana Insurance Company, American National General Insurance Company, Pacific Property and Casualty Company, American National Lloyd’s Insurance Company, American National County Mutual Insurance Company, Farm Family Casualty Insurance Company (FFCIC) and United Farm Family Insurance Company. ANPAC and Farm Family Casualty Insurance Company offer the Standard Flood Insurance Policy through the “Write Your Own Program,” a cooperative undertaking between FEMA and participating property and casualty insurance companies that allows the companies to write and service the Standard Flood Insurance Policy. National Flood Services is the full service vendor for the WYO Flood Program for both ANPAC and FFCIC. Companies not licensed in all states and do not offer all of the products that are described. Products may not be available in all states and eligibility requirements will apply. Each company has financial responsibility only for the products and services it issues. In New York, business is conducted through Farm Family Casualty Insurance Company and United Farm Family Insurance Company. Credit property & casualty Insurance products are offered by the Credit Insurance Division of American National and are issued through; American National Property And Casualty Company, Springfield, Missouri; American National General Insurance Company, Springfield, Missouri; American National Lloyds Insurance Company, Galveston, Texas; American National County Mutual Insurance Company, Galveston, Texas; and ANPAC Louisiana Insurance Company, Mandeville, Louisiana. 3 ANNUITIES With immediate annuities, it is possible to convert a lump Although it’s impossible to predict what tomorrow may hold, it sum of money into a guaranteed income stream with multiple can be made more secure by establishing savings today. American payout options from which to choose. Similarly, funds that have National offers a range of annuity options to choose from, including accumulated in a deferred annuity can be converted into an fixed deferred, indexed deferred, immediate fixed and variable income stream when it’s most needed. For example, payout deferred annuities for pension plans. options can be set up over a pre-determined period of time or Deferred annuities can play a vital part in a long-term savings over the life of an individual (or couple). plan, allowing individuals to approach the future confident in the No matter which type of annuity a customer purchases from knowledge that they’ll be able to respond to the uncertainties of American National, our claims and customer service employees stand life. With deferred annuities, an individual is able to accumulate ready to assist. Our Life/Annuity Customer Service division fields more money, tax deferred. Annuities may also offer the ability to than 500,000 calls and processes in excess of 60,000 claims each withdraw a portion of the funds early without incurring a surrender year for approximately 90,000 persons ranging from policyholders, charge, should an unexpected event occur. However, taxes are beneficiaries, funeral homes and creditors. It’s our goal to offer incurred upon funds being withdrawn and penalty taxes may apply. outstanding service throughout the life of a policy or annuity contract. ANNUITY DESCRIPTION Fixed Deferred Annuity A long-term vehicle to accumulate tax-deferred retirement assets. Accumulation is based on a set return for a period of time, subject to a minimum for the contract duration. Indexed Deferred Annuity A long-term vehicle to accumulate tax-deferred retirement assets. Accumulation includes upside potential related to the performance of a market index. Variable Deferred Annuity A long-term vehicle to accumulate tax-deferred retirement assets, with gains or losses in value based on the performance of sub-accounts that invest in underlying mutual funds. Group unallocated variable deferred annuities are the basis for our pension plans. Immediate Fixed Annuity An income annuity that pays a guaranteed income stream in exchange for a lump sum of money. American National Insurance Company is licensed in all states except New York. In New York, business is conducted through Farm Family Life Insurance Company and American National Life Insurance Company of New York. Not all products are available through each company or in all states. Variable insurance products are distributed through Securities Management and Research, Inc. (SM&R); (Member FINRA/SIPC), which is independent of the American National companies. SM&R’s address is 701 Tama Street, Building B, Box 868, Marion, Iowa 52302-0868. 4 HEALTH mind and act as a buffer between serious illness and the unfortunate A serious illness or accident has the ability to devastate a possibility of a depletion of savings, creation of long-term debt, and person, not only physically, but financially as well. The cost of even bankruptcy. Our offerings include dental, cancer, critical illness care, even with standard health insurance or Medicare, can be and hospital indemnity, accidental death and dismemberment, and overwhelming. That’s why American National offers a variety credit disability. In addition, the Health Insurance Division is a provider of insurance products to supplement the basic coverage of an of all types of supplemental health coverage in the worksite including individual’s primary health insurance policy. catastrophic (often called stop-loss or excess risk) coverage for Supplemental health insurance can provide added peace of employers choosing to self-fund their medical plans. HEALTH COVERAGES DESCRIPTION Medicare Supplement Standardized plans: A, B, C, D, F, F(hd), G, and N Supplemental Health Insurance Cancer Dental Critical Illness Group Term Life Short Term Disability Hospital Indemnity/Limited Medical Accident /Accidental Death and Dismemberment Employer Stop Loss Credit Disability Supplemental product that complements Medicare. Cover specific types of expenses not covered by basic health care policies. Reinsurance for self-insured employers to cover cost of excess claims beyond a predetermined amount. Provides benefit payments to the lender in the event of total disability due to a covered illness or injury during the term of coverage. Health insurance products are issued and underwritten by one or more of the following companies: American National Insurance Company, American National Life Insurance Company of Texas, Standard Life and Accident Insurance Company and Farm Family Life Insurance Company. 5 Board of Directors JAMES E. POZZI Chairman of the Board, President, Chief Executive Officer American National Insurance Company | Galveston, Texas WILLIAM C. ANSELL, CPA Partner Ham, Langston & Brezinia, LLP | Houston, TX ARTHUR O. DUMMER President The Donner Company | Salt Lake City, Utah FRANCES A. MOODY-DAHLBERG Executive Director The Moody Foundation | Dallas, Texas ROSS R. MOODY Chairman of the Board, President, Chief Executive Officer National Western Life Group, Inc. | Austin, TX JAMES P. PAYNE Retired Senior Vice President – Secretary National Western Life Insurance Company | Austin, TX E. J. “JERE” PEDERSON Managing Director CitareTX Management, LLC | Houston, TX JAMES D. YARBROUGH Mayor Galveston, Texas Advisory Directors IRWIN M. HERZ, JR. Partner Greer, Herz & Adams, LLP | Galveston, Texas R. EUGENE LUCAS President and Director Gal-Tex Hotel Corporation | Galveston, Texas E. DOUGLAS McLEOD Chairman of the Board Moody Gardens, Inc. | Galveston, Texas ROBERT L. MOODY, JR. President and Director Moody Insurance Group, Inc. | Galveston, Texas RUSSELL S. MOODY Investments League City, Texas 6 Senior Management C O R P O R AT E O F F I C E R S JAMES E. POZZI Chairman of the Board, President, Chief Executive Officer American National Insurance Company JOHN J. DUNN, JR. Executive Vice President, Chief Financial Officer, Treasurer American National Insurance Company JOHNNY D. JOHNSON Executive Vice President, Corporate Business Process Officer, Chief Information Officer American National Insurance Company JOHN F. SIMON Executive Vice President, Chief Life and Annuity Actuary American National Insurance Company S H A R E D S E R V I C E S DWAIN A. AKINS Senior Vice President, Corporate Relations, Corporate Chief Compliance Officer American National Insurance Company MICHELLE M. BARTOWSKI Senior Vice President, Finance American National Insurance Company SCOTT F. BRAST Senior Vice President, Real Estate/Mortgage Loan Investments American National Insurance Company BRIAN N. BRIGHT Senior Vice President, Computing Services American National Insurance Company WILLIAM F. CARLTON Senior Vice President, Corporate Controller American National Insurance Company BERNARD S. GERWEL Senior Vice President, Corporate Digital Officer American National Insurance Company DEBORAH K. JANSON Senior Vice President, Corporate Office, Chief Corporate Risk Officer American National Insurance Company S. LIANE LATHAM Senior Vice President and Actuary American National Insurance Company ANNE M. LEMIRE Senior Vice President, Fixed Income and Equity Investments American National Insurance Company BRUCE M. LEPARD Senior Vice President, Chief Human Resources Officer American National Insurance Company BRAD W. MANNING Senior Vice President, Life Claims & Customer Contact Center American National Insurance Company M. SCOTT MARQUIS Senior Vice President, Life Underwriting American National Insurance Company MEREDITH M. MITCHELL Senior Vice President, Application Development and Support American National Insurance Company E. BRUCE PAVELKA Senior Vice President, Life Policy Administration American National Insurance Company DR. JOHN WHITE III Senior Vice President, Medical Director (Life, Health and Group) American National Insurance Company M A R K E T I N G DAVID A. BEHRENS Executive Vice President, Independent Marketing Group American National Insurance Company JAMES W. PANGBURN Executive Vice President, Credit Insurance American National Insurance Company SHANNON L. SMITH Executive Vice President, Chief Agencies Officer, Multiple Line American National Insurance Company HOYT J. STRICKLAND Executive Vice President, Career Sales & Service Division American National Insurance Company TIMOTHY A. WALSH Executive Vice President, Multiple Line and Property & Casualty Operations American National Insurance Company SCOTT C. CAMPBELL Senior Vice President, Chief Marketing Officer, Multiple Line American National Insurance Company LEE C. FERRELL Senior Vice President, Independent Marketing Group Operations American National Insurance Company RONALD C. PRICE Senior Vice President, Chief Marketing Officer, Career Life Agencies American National Insurance Company JAMES P. STELLING Senior Vice President, Health Insurance Operations American National Insurance Company 7 Vision To be a leading provider of financial products and services for current and future generations. Mission We will earn the trust of our customers and of our diverse distribution partners by always acting with integrity and fairness, and by working to exceed expectations. We are committed to teamwork and continuous improvement in all that we do. We will be prudent stewards of our assets, conservative navigators of risk, and steadfast in our resolve to preserve and enhance our reputation for enduring strength and success. 8 A M E R I C A N N A T I O N A L I N S U R A N C E C O M P A N Y One Moody Plaza | Galveston, Texas | AmericanNational.com 

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