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Auckland International Airport Limited

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FY2017 Annual Report · Auckland International Airport Limited
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Annual Report 2017

Upgrading international departure 
experience / New and expanded 
security screening and processing 
area / New retail hub / New 
passenger lounge / Roading 
and public transport upgrades 
/ Providing more gates for 
international aircraft / Expanding 
our airfield / New five-star hotel / 
Building a new domestic jet terminal 
/ Improving international arrival 
experience / Upgrading international 
check-in area / Second runway / 
Building the future…

...The biggest changes in our  
history are now being delivered.

We’re investing more than 
$1 million every working 
day to implement our  
30-year vision...

Improve 
international 
arrival  
experience

––––– 2020

Second  
runway

––––– 2028

More international 
aircraft gates

––––– 2017, 2018 & 2020

Airfield expansion 
––––– 2022

CONCEPT IMAGERY IS INDICATIVE ONLY AND SHOULD NOT BE USED 
FOR PLANNING PURPOSES. DATES ARE SUBJECT TO CHANGE.

Improved  
public transport 
and roading 
infrastructure

––––– 2017 to 2022

Second  

runway

––––– 2028

New 5-star  
hotel

––––– 2020

Upgrade  
international 
departure  
experience

––––– 2017 & 2018

New domestic  
jet terminal

––––– 2022

Upgrade 
international  
check-in area

––––– 2022

...with approximately $2 billion 
to be invested in aeronautical 
infrastructure over the next 
five financial years. 

New 
international 
departure 
experience

A reconfigured landside farewell portal,  
a new and expanded security screening 
and processing area, a new retail hub 
and a new passenger lounge.

Current Status

Opened the first stages 
of both the new security 
screening space and the new 
stores for our two duty free 
operators. Western retail and 
lounge area structure nearing 
completion in readiness for 
interior works.

Target Completion
Mid-2018

Extending 
Pier B of the 
international 
terminal

Additional international gate lounges  
and airbridges to accommodate two 
more A380 or B787 aircraft, or four 
smaller A320 or B737 aircraft.

Current Status

New fuel pipelines installed; 
airfield stands 17 and 18 
complete; construction of 
gate lounges, gatehouse and 
arrivals corridor underway.

Target Completion
Early-2018

Improving the 
airport’s roads 
and public 
transport 
infrastructure

New transport projects to improve travel 
around Auckland Airport and support 
better public transport options.

Current Status

Upgraded Puhinui Road roundabout; 
expanded Park & Ride car park;  
upgraded traffic light phasing and 
lane configurations at key intersections; 
upgrading Nixon Road; ongoing 
advocacy for improvements to public 
transport services and state highway 
access to and from the airport.

Target Completion
2020

8

Connecting 
Auckland with  
New Zealand  
& New Zealand  
with the world

Auckland Airport is the third busiest international airport in 
Australasia. More than three-quarters of all international visitors 
to New Zealand arrive here, with 19 million passengers having 
travelled through our terminals in the past 12 months. We play 
a significant role in supporting New Zealand businesses, with 
around $15 billion worth of freight passing through the airport 
every year. Around 15,000 people, across more than 100 
businesses, work here. The wider airport precinct features 
a world-class business park, commercial office buildings, 
transport and logistics warehouses, hotels and leisure and 
recreation facilities. 

We are proud of what has been achieved at Auckland Airport 
since it opened in 1966. Today, we are focused on making 
Auckland an aviation hub for New Zealand and the Pacific Rim, 
and on being able to accommodate the increasing number of 
passengers and aircraft wanting to use Auckland Airport. 
Implementation of our 30-year vision to build the “airport of 
the future” is well underway. It’s creating jobs, boosting tourism 
and household incomes and lifting our regional economy and 
we are playing our part in maintaining New Zealand’s reputation 
as one of the world’s great travel destinations.

Contents

8  ————   Connecting Auckland with New Zealand  
& New Zealand with the world

10  ————  Nau mai & welcome
12  ————  Our year in numbers
14  ————  Faster, Higher, Stronger
16  ————  Investing in our infrastructure
20  ————  Investing in tourism growth
24  ————  Investing in our customer experience
28  ————  Being a good employer and neighbour
32  ————  Governance and leadership
34  ————  Financial summary

Online report
View our interactive report at
report.aucklandairport.co.nz
It has been designed for ease of 
online use, with tablets in mind.

Annual Report 2017 30-YEAR VISION FOR THE AIRPORT OF THE FUTURE 

NOTE: CONCEPT IMAGERY IS INDICATIVE ONLY AND 
SHOULD NOT BE USED FOR PLANNING PURPOSES. 

10

Nau mai
& welcome

Nau mai and welcome to Auckland Airport’s 
annual report for the 2017 financial year.

The 12 months to 30 June 2017 was another 
strong year of growth right across our 
business with the company continuing to 
focus on upgrading its airport infrastructure, 
growing and supporting tourism and providing 
the best possible customer experience 
during a time of significant change. 

To help accommodate the ongoing increase 
in passengers and aircraft, we continued to 
spend more than $1 million every working 
day on our core airport infrastructure. 
There are now 44 aeronautical projects 
underway across the airport, each in excess 
of $1 million, and we plan to invest around 
$2 billion in aeronautical capital expenditure 
by the 2022 financial year. During the 2017 
financial year, we progressed the upgrade 
of our international departure area and the 
extension of Pier B of the international 
terminal to provide two more aircraft gates 
and expanded departure lounges. We also 
further developed our airfield including 
upgrading existing and building new remote 
aircraft stands. 

We have continued to sustainably grow travel 
markets to increase our air connectivity, which 
is essential for a city and country reliant on 
tourism and trade for its economic prosperity. 
We have also maintained our support for 
the New Zealand tourism industry, especially 
the operators who provide our international 
visitors with high-quality experiences. We 
also joined with other industry leaders 
to encourage the Government to develop 
new and innovative ways to upgrade 
tourism infrastructure.

Auckland Airport remained focused on its 
customers during the 2017 financial year, 
ensuring their journeys through the airport 
are fast and efficient and they have a range 
of options when parking, shopping or staying 
here. Improving travel times and flows 
around the airport precinct has been a top 
priority for the company in the 2017 financial 
year and we also continued to advocate to 
central and local government the need for 
better public transport services and state 
highway access to and from the airport.

We fast-tracked a number of planned 
roading and transport improvements on 
our own network to improve traffic flows, 
including upgrading the Puhinui Road 
roundabout, upgrading the traffic light 
phasing and lane configurations at the 
airport’s George Bolt Memorial Drive and 
Tom Pearce Drive intersection, and updating 
the lane configurations at the airport’s 
George Bolt Memorial Drive and Laurence 
Stevens Drive roundabout. We also 
announced, in June 2017, the details of 
four new transport projects as part of our 
longer-term plan to improve travel around 
the airport over the next three years.

Late in the 2017 financial year we announced 
our new aeronautical prices for the next five 
financial years – the result of a year-long 
consultation process with airlines on 
investment plans, operations and pricing. 
The outcome of that consultation process, in 
real terms, sees average annual international 
passenger charges reducing by 1.7% per 
annum and domestic passenger charges 
increasing by just 0.8% per annum over the 
next five years. We also confirmed that a 
runway land charge of $1.19 (excluding GST) 
per passenger will likely be introduced from 
the start of the 2021 financial year once 
certain operational and construction triggers 
are met. 

Together, our modest price changes for the 
2018–2022 financial years and our $2 billion 
infrastructure investment plan will deliver 
significant benefits for passengers. The new 
pricing and capital expenditure programme 
also balances the needs of passengers, 
the airport community, the tourism industry, 
our investors and the airlines – ensuring 
Auckland Airport has the infrastructure it 
needs to continue connecting Auckland 
with New Zealand and New Zealand with 
the world. 

The 2017 financial year also saw 
Auckland Airport continue to focus on a 
wide range of activities to improve 
educational, employment and environmental 
outcomes at the airport, in our local 
communities and across the Auckland region. 

Ara, our airport jobs and skills hub, continues 
to deliver real benefits, providing more than 
1,300 training opportunities and placing 
190 people into jobs – 82% of whom were 
South Aucklanders.

In the year to 30 June 2017 the total number 
of passengers using our airport increased by 
10.2% to 19 million. Domestic passengers 
were up 8.9% to 8.6 million, international 
passengers (excluding transit passengers) 
were up 11% to 9.7 million and international 
transit passengers were up 16.8% to 
0.7 million.

Total revenue was up 9.7% to $629.3 million, 
while operating expenses were up 8.8% to 
$156.2 million. Earnings before interest 
expense, taxation, depreciation, fair value 
adjustments and investments in associates 
(EBITDAFI) increased 9.9% to $473.1 million.

Total profit after tax was up 26.9% to 
$332.9 million, while underlying profit after 
tax was up 16.5% to $247.8 million. As a 
result, our underlying earnings per share is 
up 16.2% to 20.8 cents. Our final dividend 
for the 2017 financial year is up 16.7% to 
10.5 cents per share, delivering a total 
dividend of 20.5 cents, an increase of 17.1% 
compared with the 2016 financial year. 
Auckland Airport’s performance in the 2017 
financial year means the five-year average 
annual shareholder return is 26.3%.

During the 2017 financial year, the Board 
elected to reinstate our dividend reinvestment 
plan to provide funding flexibility to support 
our investment in new infrastructure and 
growth opportunities. The dividend 
reinvestment plan will again be in place for 
the 2017 financial year final dividend, 
enabling shareholders to elect to purchase 
Auckland Airport shares at a 2.5% discount 
to market price, instead of receiving the 
dividend as cash.

Annual Report 2017 Auckland International Airport LimitedWe expect underlying profit after tax 
(excluding any fair value changes and other 
one-off items) for the 2018 financial year to 
be between $248 million and $257 million. 
This guidance would deliver underlying 
earnings per share growth of up to 3.7% 
compared with the 2017 financial year and 
reflects the impact of our new aeronautical 
prices commencing in the 2018 financial year.

As always, this guidance is subject to any 
material adverse events, significant one-off 
expenses, non-cash fair value changes to 
property, and deterioration as a result of 
global market conditions or other 
unforeseeable circumstances.

Sir Henry van der Heyden | Chair

Adrian Littlewood | Chief Executive

$247.8m

AN INCREASE OF 16.5%

Underlying profit
The directors and management of 
Auckland Airport understand the importance 
of reported profits meeting accounting 
standards. However, due to the complexity 
of accounting standards, it may be difficult 
for investors to compare one financial year’s 
results with another. Therefore, we also 
provide an underlying profit measure to help 
investors compare profits between years 
and to make comparisons between different 
companies with confidence. We also believe 
that an underlying profit measure can assist 
investors to understand what is happening 
in a business such as Auckland Airport 
where revaluation changes can distort 
short-term financial results or where one-off 
transactions, both positive and negative, 
can occur. 

For several years, Auckland Airport has 
referred to underlying profits alongside 
reported results. We do so not only when 
we report our results but also when we give 
our market guidance (where we exclude fair 
value changes and other one-off items) or 
when we consider dividends and our policy 
to pay 100% of underlying profit after tax, 
excluding unrealised gains and losses 
arising from revaluation of property or 
treasury instruments and other one-off 
items. However, in referring to underlying 
profits, we acknowledge our obligation to 
show investors how such results have been 
derived. The reconciliation for the current 
period can be found on page 34.

ADRIAN LITTLEWOOD, CHIEF EXECUTIVE AND SIR HENRY VAN DER HEYDEN, CHAIR

12

Our year  
in numbers
Passengers

Domestic 
International 
International transits 

8.6m
9.7m
0.7m

8.9%
11%
16.8%

Revenue 

9.7% 

Operating EBITDAFI 

9.9% 

Total profit

26.9% 

$629.3m

$473.1m

$332.9m

Health  
and safety

Ara – Airport Jobs  
and Skills Hub

Environmental  
impact

27%
22%

Reporting of safety 
observations, hazards  
and near misses

Employee recordable 
injury rate

1,342
190
156

Training  
opportunities

Total job  
placements

South Aucklanders 
placed in jobs

7%
4%

Energy use 
per passenger

Waste to landfill  
per passenger

Annual Report 2017 Auckland International Airport Limited19m10.2%

Underlying profit

16.5% 

Dividend per share

17.1% 

Interim 17.6%

Final 16.7%

$247.8m

20.5 cents

Interim 10 cents

Final 10.5 cents

Underlying earnings per share

16.2% 

20.8 cents

Five-year average annual shareholder return

26.3%

$658,000

Invested in our local communities

$346,000

Granted to community projects by the 
Auckland Airport Community Trust to support 
learning, literacy and life skills in South Auckland

14

Faster, 
Higher, 
Stronger

In the 2013 financial year, we announced our strategic plan to grow 
faster, aim higher and become stronger. Our five-year business strategy 
– Faster, Higher, Stronger – focuses us on ‘making journeys better’ 
for all customers and partners of Auckland Airport and responding 
to the challenges we have identified ahead. These challenges include 
fast-changing aviation markets and changing customer expectations, 
competitive pressure in our retail and commercial property markets, 
and a booming New Zealand tourism industry.

We’re growing  
travel and 
trade markets

We have an ambitious 
and innovative approach 
to helping New Zealand 
sustainably unlock growth 
opportunities in travel, 
trade and tourism. 
Growing travel markets 
with our airline and 
industry partners makes 
journeys better by 
providing customers 
with greater choice and 
more-convenient flight 
schedules and providing 
better value for money for 
all customers and partners 
of Auckland Airport.

We’re 
strengthening 
our consumer 
business
We are strengthening 
and extending our 
retail, transport and 
accommodation 
businesses to ensure we 
can respond to evolving 
customer needs. This 
means we are increasing 
the range of products and 
services we provide and 
making Auckland Airport 
more appealing to our 
customers – in short, 
we are making their 
journeys better.

We’re being 
fast, efficient 
and effective

We’re 
investing for 
future growth

We are improving our 
performance by 
increasing the 
productivity of our 
assets, processes and 
operations. A fast, 
efficient and effective 
airport makes journeys 
better by saving time 
and money for airlines 
and passengers.

We are building on our 
strong foundations for 
long-term, sustainable 
growth by investing in 
the infrastructure 
required to meet 
long-term customer 
needs. This makes 
journeys better both 
within the airport and 
around our vibrant 
business district.

Annual Report 2017 Auckland International Airport LimitedFaster, Higher, Stronger embraces our objective of making journeys better and is a commitment to 
improvement in everything we do. In 2013 the strategy set a number of new aspirations to drive 
our company’s performance. These high-level aspirations and our progress to date are not market 
guidance, and the results are likely to fluctuate from year to year. However, they provide the 
company with a sharp focus on important goals that underpin our long-term success. In the 2017 
financial year, we continued to deliver on the aspirational goals of Faster, Higher, Stronger.

Aspirations:

How we tracked in FY17:

400,000

Double Chinese arrivals to 400,000 
by FY17, up from 213,781 in FY13

356,315

A slight decrease of 2,955 in FY17 

$60m

Build property rent roll to $60 million 
by FY17, up from $44 million in FY13

$72.9m

An increase of $9.9 million in FY17

10m

Achieve 10 million international 
passengers by FY18, up from 
7.3 million in FY13

9.7m

An increase of 1 million in FY17

20m

19m

Reach 20 million total passengers by 
FY20, up from 14.5 million in FY13

An increase of 1.8 million in FY17

16

Investing 
in our 
strategy

Investing in our infrastructure

PIER B EXTENSION UNDER CONSTRUCTION

Annual Report 2017 Auckland International Airport Limited“

Auckland Airport is making 
a significant investment in 
its infrastructure which will 
both benefit and excite 
generations of Kiwis and 
international visitors. You 
can immediately tell from 
the number of cranes 
above the international 
terminal and the number of 
construction workers on 
site that this is one of the 
biggest infrastructure 
upgrades currently 
underway in New Zealand.”

STEPHEN SELWOOD, CHIEF EXECUTIVE 
INFRASTRUCTURE NEW ZEALAND

$1m

–––– WE ARE NOW INVESTING MORE THAN 
$1 MILLION EVERY WORKING DAY ON OUR 
CORE AIRPORT INFRASTRUCTURE.

$2b

–––– OVER THE NEXT FIVE FINANCIAL 
YEARS WE EXPECT THIS LEVEL OF 
AERONAUTICAL CAPITAL EXPENDITURE 
TO TOTAL AROUND $2 BILLION. 

During the 2017 financial year 
Auckland Airport undertook its most 
significant upgrade programme ever in 
support of the strong and ongoing growth 
in New Zealand tourism. We are now 
investing more than $1 million every working 
day on our core airport infrastructure 
and over the next five financial years we 
expect this level of aeronautical capital 
expenditure to total around $2 billion. Our 
investment in infrastructure will ensure we 
can accommodate the current and forecast 
passenger and aircraft growth over the next 
30 years, as well as the increasing traffic 
volumes being experienced in our part of 
Auckland and into the airport. 

In the 12 months to 30 June 2017, we 
progressed the major upgrade of our 
international departure area. This upgrade 
includes a reconfigured landside farewell 
portal, a new and expanded security 
screening and processing area, a new 
retail hub and a new passenger lounge. It 
creates a uniquely New Zealand departure 
experience and is themed a “haerenga”, 
or journey, from sea to land to sky. The 
construction of this significant infrastructure 
project is well underway, with the opening in 
late June 2017 of the new security screening 
space and the first phase of the new stores 
for our two main duty free operators. 
During the 2018 financial year we will deliver 
the rest of the new international departure 
experience, with the project due to be 
completed around the end of the 2018 
financial year. When finished, our new 
international departure area will be more 
than twice the size of the previous space.

During the 2017 financial year we also 
commenced construction of the international 
terminal’s Pier B extension. This project 
will provide two more gate lounges and 
additional airbridges to accommodate the 
increasing number of international aircraft 
using our airport. The first new gate lounge 
and airbridges – Gate 17 – will open on 
Pier B prior to the 2017/18 summer peak 
season and the second gate lounge and 
airbridges – Gate 18 – will be completed by 
early-2018. This extension project will enable 
Pier B to accommodate four A380 or B787 
aircraft at the same time or, alternatively, 
it could accommodate eight smaller 
international aircraft.

In addition to the investments we made in 
our terminal infrastructure during the 2017 
financial year, we significantly expanded our 
airfield infrastructure to better service 
international aircraft during our busiest 
months. We built a new taxiway – Taxiway 
Echo – and completed the construction of a 
new international airfield stand, fully serviced 
with fuel and other utilities. We progressed 
the construction of a second, fully serviced 
international airfield stand, which is 
scheduled for completion prior to the 
2017/18 summer peak season. We 
upgraded two remote international airfield 
stands so they can each accommodate an 
A380, or two smaller aircraft. These airfield 
upgrade works significantly increased our 
airfield pavement by more than 63,000m2, 
or the equivalent of six rugby fields.

18

DURING THE 2017 FINANCIAL YEAR, WE SIGNIFICANTLY  
EXPANDED OUR AIRFIELD INFRASTRUCTURE

63,000m2

+

–––– OUR AIRFIELD UPGRADE WORKS 
SIGNIFICANTLY INCREASED AIRFIELD 
PAVEMENT BY MORE THAN 63,000M2, OR 
THE EQUIVALENT OF SIX RUGBY FIELDS. 

–––– WE ANNOUNCED THE 
IMPLEMENTATION OF A TRANSIT LANE 
SYSTEM ACROSS THE AIRPORT 
PRECINCT OVER THE NEXT THREE 
FINANCIAL YEARS FOR BUSES AND 
HIGH-OCCUPANCY VEHICLES.

SCOTT STANDRING, PROJECT MANAGER, 
AIRPORT DEVELOPMENT & DELIVERY

In the 12 months to 30 June 2017, we 
also progressed the design and planning 
approvals needed to build our second 
runway, and have advanced the concept 
planning of the new domestic jet terminal.

The strong and ongoing growth of Auckland 
continues to put additional pressure 
on the city’s transport infrastructure, 
including around Auckland Airport. Given 
the importance of air connectivity for 
New Zealand’s travel, trade and tourism 
sectors, improving land transport access 
to and from Auckland Airport must remain 
a priority for central and local government 
transport agencies. The opening of the 
$1.4 billion Waterview Connection in 
July 2017 has improved travel times between 
the city and the airport and its surrounding 
suburbs. It has also positively impacted 
wider Auckland traffic flows. The $146 million 
upgrade of the State Highway 20A/Kirkbride 
Road intersection – scheduled to open 
during the 2018 financial year – should also 
improve travel times to and from the airport.

We continued to advocate throughout the 
2017 financial year for additional transport 
network improvements, in particular an 
upgrade to State Highway 20B/Puhinui Road 
and improved public transport services. We 
are working closely with the New Zealand 
Transport Agency and Auckland Transport to 
advance both short and longer-term roading 
and public transport solutions for South 
Auckland and the airport precinct, including 
a rail service. 

We also fast-tracked a number of planned 
roading and transport upgrades on our own 
network. In the first half of the 2017 financial 
year we: 

•  upgraded the Puhinui Road roundabout 
to help improve the eastern access 
to the airport from State Highway 
20B/Puhinui Road

•  added more car parks to our Park & Ride 
facility, mostly for use by staff working at 
the international terminal to remove staff 
traffic from the inner airport roads 

•  upgraded the traffic light phasing and lane 
configurations at the airport’s George Bolt 
Memorial Drive and Tom Pearce Drive 
intersection to improve traffic flows 

•  updated the lane configurations at the 

airport’s George Bolt Memorial Drive and 
Laurence Stevens Drive roundabout to 
improve traffic flows 

•  developed new traffic management plans 
for use when the airport roading network 
is particularly busy. 

In June 2017 we announced four transport 
projects as part of our longer-term plan to 
improve travel around the airport over the 
next three financial years. These include: 

•  construction of an iconic new gateway 
bridge over George Bolt Memorial Drive 
for pedestrians and cyclists to connect 
“the Quad” hotel and commercial precinct 
with the airport terminals and take cars off 
the main road network

Annual Report 2017 Auckland International Airport LimitedAN ICONIC NEW GATEWAY BRIDGE OVER GEORGE BOLT MEMORIAL DRIVE WAS ANNOUNCED IN THE 2017 FINANCIAL YEAR

“Auckland Airport is an 

economic powerhouse for 
the region and New Zealand, 
connecting workers, 
employers and manufacturers 
with their domestic and 
international markets. The 
investment being made by 
Auckland Airport to upgrade 
its infrastructure, including 
the strong focus on improving 
transport around the airport 
and advocating to central 
and local government the 
need to improve access to 
and from the airport, will 
benefit us all – for many, 
many years to come.”

KIM CAMPBELL, CHIEF EXECUTIVE 
EMPLOYERS’ AND MANUFACTURERS’ 
ASSOCIATION (NORTHERN)

The bridge will also significantly improve the 
walking and cycling experience between our 
commercial precinct and the terminals.

Investment property 

During the 2017 financial year, 
Auckland Airport continued to invest in 
its property business. We completed 
construction of the new Quad 7 office 
building, delivering 9,000m2 of office space 
for both aeronautical and non-aeronautical 
tenants on Leonard Isitt Drive. We also 
completed a 15,000m2 Fonterra chilled 
and frozen facility on Timberly Road and 
a fully-leased 9,600m2 development on 
Maurice Wilson Avenue. We commenced 
construction on a new building to 
accommodate the Ministry for Primary 
Industries and a new 7,000m2 warehouse 
and office facility for international freight-
forwarding specialist Röhlig Logistics. 
The new facility will complete the Stage 2 
development of The Landing, our world-class 
business park. In the 12 months to 
30 June 2017 we also advanced civil and 
roading works on Phase 3 of The Landing, 
which will deliver an additional 12 hectares 
of developed land, to ensure we can 
accommodate new business seeking 
space close to the airport. 

• 

• 

improving traffic flows and improving 
public transport access to the domestic 
terminal by Christmas 2017 through the 
provision of more space for buses on 
the terminal forecourt and a new and 
separate access road for taxis and buses

implementing a transit lane system across 
the airport precinct between December 
2017 and 2020 for buses and high-
occupancy vehicles

•  upgrading Nixon Road by  

October 2017 to provide a new route 
to Auckland Airport’s Park & Ride on 
Verissimo Drive without the need for 
drivers to use the main intersection that 
connects the domestic and international 
terminals at Tom Pearce Drive and 
George Bolt Memorial Drive.

These new transport projects will help 
improve traffic flows and travel times around 
the airport, and help our transport network 
accommodate the increasing number of 
buses that will travel to and from the airport 
in the future. 

Our new gateway bridge will be a 
spectacular sight as you enter and leave 
Auckland Airport to the north towards the 
city. Designed by architects Warren and 
Mahoney, the suspension bridge will feature 
a 40m-high concrete mast inspired by the 
form of a huia feather with a white light-
tipped column and Ma-ori motifs. It will be an 
urban beacon and precinct marker that will 
be visible across the airport, both during the 
day and at night.  

20

Investing in tourism growth

HOOKER VALLEY TRACK WITH VIEWS TO AORAKI (MT COOK) AND HOOKER GLACIER, SOUTH ISLAND

Annual Report 2017 Auckland International Airport LimitedQATAR AIRWAYS STARTED A NEW DAILY B777 SERVICE BETWEEN DOHA AND AUCKLAND IN FEBRUARY 2017

7

–––– THE 2017 FINANCIAL YEAR SAW 
SEVEN NEW INTERNATIONAL AIRLINES.

Sustainably growing Auckland Airport’s air 
connectivity continues to be essential for our 
long-term performance, and the combination 
of new airlines, new services and new 
capacity provides the growth that underpins 
our ongoing success.

Building on the capacity growth in the 2016 
financial year, the 12 months to 30 June 
2017 also saw the launch of eight new 
international routes, seven new international 
airlines and a 14.5% increase in international 
seat capacity.

14.5%

–––– INTERNATIONAL SEAT CAPACITY 
INCREASED 14.5% IN THE 12 MONTHS 
TO 30 JUNE 2017.

In the 2017 financial year the total number 
of passenger movements was up 10.2% 
to 19 million. International passengers 
(excluding transits) were up 11% to 
9.7 million, and domestic passengers 
were up 8.9% to 8.6 million. International 
transit passenger movements were up 
16.8% to 0.7 million.

International

The 12 months to 30 June 2017 saw the 
following broad-based growth in our 
international passenger markets:

•  Australia grew by 6.2%

•  Europe grew by 15.6%

•  North America grew by 29.1%

•  Asia grew by 7.4%.

The above growth in arriving and departing 
international passengers reflects the efforts 
made by Auckland Airport and the 
New Zealand tourism industry to diversify 
international passenger growth across a 
number of markets and to mitigate the risks 
that any one market declines in the future. 
Pleasingly, travel by New Zealand residents 
was also strong, up by 11.5%, and now 
represents 47% of our total growth in 
international passengers.

• 

In July 2016, United Airlines introduced 
a three-flights-per-week B787 Dreamliner 
service between Auckland and San 
Francisco. From October 2016 this 
service increased to a daily service using 
a larger B777 aircraft; however, it was 
placed on hold in April 2017 and will 
recommence in October 2017. 

•  The success of Emirates’ Auckland to 

Dubai direct daily service, launched in the 
2016 financial year, saw the airline replace 
its B777 aircraft with a larger A380 in 
October 2016.

• 

• 

In November 2016, Hong Kong Airlines 
commenced a daily A330 service 
between Hong Kong and Auckland. The 
airline increased this service to 10 flights 
per week between December 2016 and 
February 2017. 

In December 2016, Tianjin Airlines 
commenced its first Australasian service, 
with up to three-flights-per-week using an 
A330 aircraft between Auckland and the 
Chinese cities of Tianjin and Chongqing.

•  Also in December 2016, Hainan Airlines 
started a new direct A330 service from 
Shenzhen in southern China. 

22

NGATI WHATUA ORAKEI WELCOME THE SUN AND ACKNOWLEDGE THE EARTH IN THEIR RA KARAKIA CEREMONY

• 

In February 2017, Qatar Airways started 
a new daily B777 service between Doha 
and Auckland – our second direct Middle 
Eastern route and the world’s longest-
duration commercial passenger flight.

•  Sichuan Airlines launched a three-times-
per-week A330 service from Chengdu 
in June 2017. Sichuan Airlines is the 
seventh airline flying passengers 
between Auckland and mainland China.

The 2017 financial year also saw 
Air New Zealand continue its international 
route expansion, adding a seasonal 
three-flights-per-week B787 service between 
Auckland and Osaka from November 2016. 
This is in addition to the new seat capacity 
delivered by its Ho Chi Minh City, Houston 
and Buenos Aires services, launched in the 
2016 financial year. Also in the 2017 financial 
year, Norfolk Island Airlines reopened 
services on the Norfolk Island to 
Auckland route. 

Domestic

The 2017 financial year saw strong growth 
in Air New Zealand’s domestic seat capacity, 
up by 8.8% or 650,000 seats. This growth 
was driven by additional capacity from new 
aircraft and increased frequency on the 
airline’s Wellington, Christchurch and 
Queenstown services. Pleasingly, market 
stimulation saw passenger numbers increase 
at a greater rate than capacity growth on 
Air New Zealand’s regional services.

Jetstar also experienced strong capacity 
growth in the 12 months to 30 June 2017, 
up by 8.9% or 197,000 seats. This growth 
was a result of the airline operating a full year 
of regional services, with an average of 11 
return Jetstar services every day between 
Auckland Airport and Nelson, Napier, 
New Plymouth and Palmerston North.

Queenstown Airport and 
North Queensland Airports

We maintained our support for the 
development of Queenstown Airport and 
North Queensland Airports during the 2017 
financial year, providing strategic and 
commercial advice on everything from 
master-planning to aeronautical operations, 
retail and funding.

Queenstown Airport’s passenger numbers 
continued to grow in the 12 months to 
30 June 2017. It increased its number of 
international passengers to more than 
532,000, up 12.1%, and also increased 
the number of domestic passengers to 
1.4 million, up 15.6%. 

In the 2017 financial year Queenstown 
Airport started welcoming evening flights 
during winter months, allowing the airport 
to maximise its operating hours of 6am to 
10pm and reduce peak-time pressure on 
its facilities and services. All four airlines 
operating at Queenstown Airport – 
Air New Zealand, Jetstar, Virgin Australia and 
Qantas – are now certified to fly after-dark 
services in and out of the resort town. This 

is an exciting development for the region, 
the airport and passengers who now have 
more flexibility and connectivity across 
airline networks. 

To provide its visitors with greater choices 
and to help address car parking pressures, 
Queenstown Airport has opened a new 
150-space Park & Ride facility. In the 2017 
financial year Queenstown Airport also 
expanded its commercial transport operator 
pick-up and drop-off zone, and extended its 
short and long-term car parking facilities.

Pleasingly, Cairns Airport continued to play 
its part in growing travel markets during 
the 2017 financial year. The number of 
international passengers increased 7.4% to 
667,650, domestic passengers increased 
3.5% to 4.4 million and transfer and transit 
passengers increased 17.3% to 171,603. 
The airport’s strong international passenger 
performance was in part due to growth 
on the airport’s Tokyo and Osaka routes, 
which were up 19%. The arrival of a new 
international airline, Jin Air, also contributed 
to the growth, as did increased flight 
frequencies by Hong Kong Airlines, SilkAir 
and Jetstar. We expect that Cairns Airport’s 
international passenger numbers will continue 
to grow in the 2018 financial year with the 
announcement that China Southern Airlines 
will commence a year-round, three-flights-
per-week, service from Guangzhou to Cairns 
in December 2017. 

Annual Report 2017 Auckland International Airport Limited8

–––– EIGHT NEW INTERNATIONAL 
ROUTES WERE LAUNCHED IN THE 
2017 FINANCIAL YEAR. 

$50,000 x2

–––– WE PROVIDED TWO GRANTS OF 
$50,000 TO SUPPORT OPERATORS WHO 
OFFER OUTSTANDING SEASONAL AND 
REGIONAL TOURISM PRODUCTS FOR 
VISITORS FROM CHINA, AUSTRALIA, 
UNITED STATES OR INDIA.

“As a large tourism operation 

Te Puia continues to see the 
benefits of Auckland Airport’s 
efforts to grow international 
inbound air capacity. The 
growth in air capacity has 
meant a significant increase in 
visitor numbers and revenue 
for Te Puia. This in turn has 
given us the confidence to 
invest over $20 million in new 
facilities that will enhance the 
visitor experience in the future. 
Auckland Airport’s drive to 
grow air capacity is tangible for 
Te Puia and as such we look 
at increased air capacity as 
one of the most critical leading 
indicators in our business and 
investment planning.”

TIM COSSAR, CHIEF EXECUTIVE  
– TE PUIA, ROTORUA

QUEENSTOWN AIRPORT’S PASSENGER NUMBERS 
CONTINUED TO GROW IN THE 12 MONTHS TO 30 JUNE 2017

Given the ongoing strong growth in tourism, 
we worked with Air New Zealand, 
Christchurch Airport and Tourism Holdings 
Limited during the 2017 financial year to 
commission research on how best to fund 
New Zealand’s public tourism-related 
infrastructure. The project proposed that 
a new national tourism entity be created, 
focused on developing local and mixed-use 
infrastructure and funded by a targeted 
tourism infrastructure levy and new 
government funding. The project report was 
provided to the Government to assist it with 
policy development. Following the report’s 
launch, the Government announced that it 
will invest $102 million over four years in a 
new Tourism Infrastructure Fund to develop 
mixed public and tourist infrastructure. The 
Government also announced it will invest 
$76 million over four years to improve the 
Department of Conservation’s tourism-
related infrastructure.

Unfortunately, Mackay Airport’s passenger 
numbers decreased by 8.4% to 774,969 
during the 2017 financial year, in part due 
to its Sydney route being cancelled and 
the ongoing softening of the mining and 
resources industry.

Tourism

Auckland Airport plays an important tourism 
sector leadership role, ensuring there is 
sufficient capacity and connectivity to allow 
tourism, travel and trade markets to continue 
to grow.

We have continued to develop strategic 
off-shore markets, such as Australia, the 
United States, Indonesia and India, to drive 
passenger volumes and demand, especially 
in the low, off-peak season. We also 
continued to support New Zealand tourism 
operators during the 2017 financial year. 
Once again we brought together travel and 
tourism industry leaders from throughout the 
country to participate in an international 
travel summit, and we also provided two 
grants of $50,000 to support operators who 
offer outstanding seasonal and regional 
tourism products for visitors from China, 
Australia, United States or India.

24

Investing in our 
customer experience

CAROLE CHANT, CUSTOMER SERVICE REPRESENTATIVE, AERONAUTICAL OPERATIONS

Annual Report 2017 Auckland International Airport Limited30,000 +

–––– MORE THAN 30,000 PEOPLE 
BECAME MEMBERS OF STRATA CLUB 
WITHIN THE FIRST FEW MONTHS 
OF LAUNCH.

WE INSTALLED 45 MOBILE INTERNATIONAL SELF-SERVICE CHECK-IN 
KIOSKS TO HELP PROVIDE THE BEST POSSIBLE PASSENGER EXPERIENCE

During the 2017 financial year we remained 
focused on our customers to ensure they 
have safe and enjoyable journeys when 
travelling through Auckland Airport. 

We delivered a number of improvements 
across our terminals to help provide the best 
possible passenger experience during a 
period of significant change, including:

• 

installing 45 mobile international self-
service check-in kiosks 

•  reconfiguring our international  

check-in area to provide 13 more 
serviced counters 

•  upgrading our back-of-house international 

baggage handling system

•  adding new technology to monitor 

real-time traffic movements across the 
airport precinct so we can improve the 
journey time information we provide 
through our mobile and digital channels

•  expanding our popular concierge service 
for international passengers who prefer 
a personalised and dedicated arrival 
facilitation service.

We also recruited more than 60 Passenger 
Experience Assistants to help passengers 
during our busy December and January 
months, and additional Customer Service 
Agents were recruited to proactively assist 
travellers requiring assistance.

In March 2017 we launched Strata Club, 
inviting travellers and other customers to 
join our new, innovative, mobile-based 
programme designed to recognise their 

travel choices with personalised services 
and benefits. These include longer access 
to free and improved Wi-Fi, parking 
upgrades and discounts, special offers from 
participating general, duty free and food and 
beverage retailers, and discounted entry to 
Auckland Airport’s Emperor Lounge. More 
than 30,000 people became members of the 
free-to-join programme within the first few 
months of launch. 

During the 2017 financial year we also 
completed a significant upgrade to the 
Auckland Airport app. The upgrade allowed 
us to incorporate both the Strata Club and 
a number of user experience improvements, 
many of which were based on specific 
customer feedback. In the 12 months to 
30 June 2017 downloads of the app 
increased by 71%, user sessions increased 
by 56% and car parking bookings via the 
app increased by 185%.

Bus operations are commonplace in airports 
across the world, facilitating the transfer of 
passengers between lounges in the terminals 
and aircraft parked on remote airfield stands. 
At Auckland Airport buses have played a 
critical role in servicing new demand while 
new aircraft piers, gates and stands are 
developed. Internationally, bus operations 
often represent approximately 10% of an 
airport’s total international flight movements. 
During the 2017 financial year, 9% of our 
international flights were serviced using 
buses and only 5% of our domestic flights 
were serviced by buses – all of which related 
to Jetstar’s regional flight operations. 

26

IN MARCH 2017 WE LAUNCHED OUR STRATA CLUB

To improve the customer experience during 
bus operations, we purchased two Aviramp 
mobile jet bridges and completed a tender 
for a new airfield bus fleet. Aviramps are 
covered ramps that protect passengers from 
bad weather and allow passengers to enter 
or exit their aircraft without having to 
negotiate stairs. Aviramps also significantly 
improve the travel experience for passengers 
with reduced mobility or using a wheelchair 
by eliminating the need for a separate lift 
vehicle. Our two Aviramps will be delivered in 
October 2017 and if the trial is successful, 
we will purchase more. Our 10 new airfield 
buses will be supplied by SkyBus and are 
scheduled to arrive in early 2018. They have 
been specifically designed for the comfort of 
passengers being transferred between the 
terminals and aircraft parked on remote 
airfield stands.

Auckland Airport continued to work closely 
with government agencies during the 2017 
financial year to improve the efficiency of 
border services for our passengers. In 
particular we worked with the New Zealand 
Aviation Security Service (AvSec) to improve 
processing times by installing a seventh 
security screening machine in the 
international departure area and improving 
the international transit screening facility. 

We remain focused on the importance of 
biosecurity screening to New Zealand. As 
a result, we have continued to work with 
the Ministry for Primary Industries (MPI) to 
improve its international arrival process, by 
introducing an additional baggage X-ray 
machine, new detector dog teams and a 
new biosecurity area layout and by opening  
a Green Lane. The Green Lane, which was 
constructed by Auckland Airport for MPI, 
helps deliver faster processing times for  
New Zealand and Australian passport 
holders who arrive in the country and do not 
have any food or other biosecurity risk items 
to declare.

During the 2017 financial year, we continued 
the process of selecting new tax and duty 
free retailers and food and beverage operators 
to sell products representing the best of 
New Zealand and the world. We will be 
announcing the names of new retailers closer 
to the store opening dates, which will start 
before Christmas 2017.

To further improve our customer experience 
before people reach the terminal buildings, 
we have provided additional public car parks 
closer to the international terminal and at our 
Park & Ride facility. At Park & Ride, we also 
introduced a new valet parking service and 
a new Drop & Ride service.  

–––– DOWNLOADS OF THE 
AUCKLAND AIRPORT APP INCREASED 
BY 71% IN THE 2017 FINANCIAL YEAR.

Drop & Ride has reduced traffic volumes on 
the inner airport roads and in the drop-off/
pick-up zones at the terminals and is a quick 
and easy way to drop off friends and family for 
their travel. We also introduced The Wait Zone 
for domestic customers, a 30-minute free 
parking option located just two minutes from 
the terminal which helps keep traffic moving in 
the domestic terminal’s drop-off/pick-up zone. 

Two hotels are currently located at  
Auckland Airport, a 4.5-star Novotel hotel 
and a 2.5-star ibis budget hotel. Both hotels 
are popular with travellers and have high 
occupancy rates. Together with Tainui Group 
Holdings we progressed the design of a new 
5-star, 300-room hotel during the 2017 
financial year and selected Accor to operate 
it as a Pullman hotel. This new luxury hotel will 
be located close to our international terminal 
and increases the accommodation options 
available at the airport. The new 5-star hotel is 
scheduled to open in the 2020 financial year.

Annual Report 2017 Auckland International Airport LimitedTOGETHER WITH TAINUI GROUP HOLDINGS WE PROGRESSED THE DESIGN OF A 
NEW 5-STAR, 300-ROOM PULLMAN HOTEL DURING THE 2017 FINANCIAL YEAR

“Auckland Airport is such an 

incredible place to work – 
seeing the excitement of 
passengers heading off on 
their journey and the sense of 
joy from both first-time and 
returning travellers. As a team, 
we are 100% committed to 
ensuring an amazing 
experience every day of the 
year for all passengers who 
pass through our international 
and domestic terminals.”

TRISH COCHRANE 
TERMINAL SERVICES MANAGER  
AUCKLAND AIRPORT

ANIL VARMA, MANAGER SECURITY AND EMERGENCY SERVICES, AERONAUTICAL OPERATIONS

28

Being a good employer  
and neighbour

MANUREWA HIGH SCHOOL’S JOSHUA ROBERTS DEVELOPING HIS SKILLS THROUGH ARA’S WORK EXPERIENCE PROGRAMME

Annual Report 2017 Auckland International Airport Limited23

–––– 23 PEOPLE NOW TRAINED TO 
INVESTIGATE HEALTH AND SAFETY 
INCIDENTS ACROSS THE COMPANY. 

68%

–––– STAFF HEALTH AND SAFETY 
ENGAGEMENT INCREASED TO 68%,  
AN INDICATOR OF AN INCREASINGLY 
PROACTIVE CULTURE IN THIS 
ALL-IMPORTANT AREA. 

Our people

Our company’s ongoing financial and 
non-financial success is very much due to 
the efforts of the people who work here. 
Auckland Airport has therefore remained 
focussed on being a good employer in the 
2017 financial year. 

The health and safety of employees, 
contractors, customers and visitors remained 
a top priority for Auckland Airport in the 
12 months to 30 June 2017. The company 
continued to grow the team responsible for 
supporting our employees, with 23 people 
now trained to investigate health and safety 
incidents across the company, and 
significantly enhanced our permit to work 
system for managing higher-risk and 
non-routine physical works. Pleasingly, in 
the 12 months to 30 June 2017 staff health 
and safety engagement increased to 68%, 
an indicator of an increasingly proactive 
culture in this all-important area. Underlying 
this result, the 2017 financial year saw a 
27% increase in the reporting of safety 
observations, hazards and near misses, a 
22% decrease in the employee recordable 
injury frequency rate and an 81% reduction in 
the contractor lost time injury frequency rate. 
These further improvements are evidence 
of a culture where people are increasingly 
focused on eliminating health and safety 
hazards before they cause injury.

The learning and development requirements 
of employees has also been a key focus for 
the company during the 2017 financial year. 
Investment in our people is essential and 
ensures they have the skills they need to do 
their jobs to the best of their abilities. To help 
achieve this, in the 2017 financial year we 
refreshed the company’s on-boarding and 
induction programme, completed talent 
reviews and succession plans, offered six 
new programmes under the professional 
development framework and initiated a 
new Leadership Congress for 70 of our 
senior managers.

Valuing different backgrounds and viewpoints 
underpins a constructive workplace 
environment and Auckland Airport has 
continued to focus on highlighting and 
celebrating the diversity of its people and its 
commitment to inclusion throughout the 
2017 financial year. A particular focus in the 
12 months to June 2017 has been increasing 
the number of women employed as a 
proportion of employees. During the 2017 
financial year, women represented 38% of 
our workforce, 22% of our Leadership Team 
and 38% of our Board, and 100% of our 
Future Directors have been women. We have 
also continued to celebrate cultural diversity, 
with sponsorship of, and employee 
involvement with, Auckland’s ASB Polyfest, 
Ma-ori Language Week activities and the 
development of a company waiata.

30

In addition to the number of investments 
we are making in Auckland Airport’s people 
and people-related systems, ongoing 
enhancements to the airport’s built and 
natural environment are also ensuring we 
are a great place to work. The significant 
investments we are making in improving the 
airport’s transport network and our advocacy 
to improve public transport and state 
highway access will play a key role in the 
long-term attractiveness of Auckland Airport 
as a place to do business and to work.

In August 2016, to recognise the efforts of our 
whole team and the contribution they made to 
strong company performance in the 2016 
financial year, the Board and Chief Executive 
approved a one-off performance bonus 
payment of $1,500 (before tax) to all 
permanent employees who do not already 
participate in the short-term incentive scheme.

Our neighbours

Throughout the 2017 financial year we have 
continued to invest in our local community, 
focusing our investment in our corporate 
social responsibility priorities of employment, 
education and the environment.

In June 2017 we were proud to host the 
official launch of Ara – the Auckland Airport 
Jobs and Skills Hub. The launch by the 
Minister of Tertiary Education, Skills and 
Employment was attended by around 100 
employers, community members, local 
schools, central and local government 
representatives, people connected to jobs 
through Ara, training providers and people 
from across the wider airport community.  
It was a celebration of the achievements of 
Ara, which in the 12 months to 30 June 2017 
organised 1,342 training opportunities and 
placed 190 people into employment – 156 
of them living in South Auckland and 74 of 
whom were previously receiving a central 
government benefit. 

As we continue to build the airport of the 
future, we believe Ara will go from strength 
to strength. It showcases long-term, 
sustainable, ‘shared value’ corporate social 
responsibility by providing training and 
long-term employment opportunities for 
people in our local community, and at the 
same time assisting the company to progress 
its infrastructure development programme.

Our local communities tell us that education 
is important to them and Auckland Airport 
has continued to develop a comprehensive 
programme that empowers people through 
educational initiatives. In the 12 months to 
30 June 2017, we have awarded eight 
education scholarships to students from local 
schools. Our educational focus also saw 50 
students from five local schools participate in a 
work experience programme, and the ongoing 
sponsorship of the Counties Manukau Life 
Education Trust, ASB Polyfest and the 
Auckland Arts Festival’s schools programme.

As a major New Zealand company we are 
committed to operating in an environmentally 
sustainable way and we are well on track to 
achieving our 2020 goal of reducing our 
environmental footprint by 20% per passenger. 

Pleasingly, in the 2017 financial year the 
amount of waste per passenger sent to 
landfill decreased by a further 4% and 
energy use per passenger fell by 7%. 
We established a transitional waste facility 
to improve the sorting of aeronautical 
biosecurity waste and successfully 
completed a three-year energy savings 
agreement with the Energy Efficiency and 
Conservation Authority (EECA). We also 

$1,500

–––– THE BOARD AND 
CHIEF EXECUTIVE APPROVED A 
ONE-OFF PERFORMANCE BONUS 
PAYMENT OF $1,500 (BEFORE TAX) TO 
ALL PERMANENT EMPLOYEES WHO 
DO NOT ALREADY PARTICIPATE IN THE 
SHORT-TERM INCENTIVE SCHEME. 

$346,000

–––– THE AUCKLAND AIRPORT 
COMMUNITY TRUST AWARDED $346,000 
DURING THE 2017 FINANCIAL YEAR TO 
COMMUNITY PROJECTS IN THE PARTS OF 
SOUTH AUCKLAND MOST AFFECTED BY 
AIRCRAFT NOISE. 

FIA TAUVELA, AIRPORT SECURITY COORDINATOR 
PRESENTS THE AUCKLAND AIRPORT AWARD ON 
THE SAMOAN STAGE AT ASB POLYFEST

Annual Report 2017 Auckland International Airport LimitedMARTIN FRYER, SUSTAINABILITY MANAGER, AIRPORT DEVELOPMENT & DELIVERY 
KATE THOMPSON, COMMUNICATIONS AND COMMUNITY RELATIONS MANAGER, 
PEOPLE & SAFETY

“

Auckland Airport clearly 
understands its role in 
ensuring the success of its 
local community. As one of 
the largest employers in the 
community, it is impressive 
to see how wide ranging its 
support is, and its focus on 
long term employment, as 
the key highlight.”

BACS – BUSINESS AND COMMUNITY 
SHARES NEW ZEALAND

undertook a new climate change analysis to 
increase our understanding and minimise our 
risk in relation to climate change events.

In addition to our focus on education, 
employment and the environment, we have 
continued to support local initiatives through 
our community grants programme, including:

•  18 “Our Auckland” grants, each 
of $1,000, to community groups 
across Auckland nominated by our  
Auckland Airport staff

•  8 “He Tangata” grants, totalling $40,000, 
to support organisations nominated by 
local community members for the 
excellent work they do in South Auckland

•  $120,000 to 12 charities across Auckland 
and New Zealand – also known as our 
“12 Days of Christmas” grants which 
distribute money donated by travellers 
into our collection globes. 

The many corporate social responsibility 
initiatives undertaken by Auckland Airport 
are detailed in our annual Corporate Social 
Responsibility Report, which is available 
online: corporate.aucklandairport.co.nz/
corporate-responsibility.

The Auckland Airport Community Trust 
awarded $346,000 during the 2017 financial 
year to community projects which supported 
learning, literacy and life skills in the parts of 
South Auckland most affected by aircraft noise. 

The Trust also provided some homeowners 
with financial assistance to pay their share of 
the installation of noise mitigation packages.

Throughout the 2017 financial year  
Auckland Airport has continued to develop 
its relationship with mana whenua. In 
addition to our regular engagement hui and 
consultation on airport development, the 
designers of our upgraded international 
departure experience and iconic gateway 
bridge have been working closely with iwi 
on some of the projects’ key design features. 
Auckland Airport also continues to support 
the administration and maintenance of the  
Te Manukanuka o Hoturoa Marae which is 
located at the airport and is an important 
community asset.

32

Governance 
& leadership

Richard Didsbury

Sydney visit

Richard Didsbury became a director of 
the company in 2007 and is the Chair of 
Auckland Airport’s safety and operational risk 
committee. He has been a much-valued 
member of the Board for the past 10 years 
and a champion for health and safety and 
corporate social responsibility. Richard’s 
significant management and governance 
experience in property, infrastructure and 
tourism, combined with his passion for 
Auckland, has helped Auckland Airport to 
deliver strong results for investors, our city 
and the country. 

Richard’s retirement was deferred by the 
Board in 2016 so that it could retain his skills 
and experience to support the company’s 
aeronautical and property infrastructure 
investment programme. Richard will now 
retire at the annual meeting in October 2017 
and the Board is undertaking a search for a 
new director to fill the vacancy.

RICHARD DIDSBURY 
DIRECTOR

As part of its ongoing commitment to 
excellence, learning from other successful 
companies and being engaged in regional 
aeronautical developments, the Board met 
in Sydney in April 2017. Directors and 
management visited Sydney Airport, which 
welcomes more than 40 million passengers 
every year, and discussed infrastructure 
development, trans-Tasman tourism and 
health and safety. A briefing was also held 
with Facebook to discuss its travel and 
tourism activities and with Qantas to discuss 
airline infrastructure requirements and alliances. 
Directors and management also met with the 
New South Wales Government to discuss 
the development of Sydney’s new airport in 
Badgerys Creek and met with Boeing to 
discuss its view on the future of travel.

NZX Code reporting

The company has amended this annual 
report to ensure it incorporates the new 
corporate governance reporting principles 
issued by the New Zealand Stock Exchange, 
which take effect in the 2018 financial year. 
The following key amendments have been 
made to the corporate governance section of 
our 2017 annual report, located on page 14 
of the 2017 financial statements:

•  All “Principles” are now in the same order 
as, and labelled in accordance with the 
New Zealand Stock Exchange Code

•  Reference is made to the various Board 
committees and links provided to their 
individual policies

•  A skills matrix has been added to 
demonstrate what attributes each 
Director brings to the Board

•  Diversity reporting is now reported under 

Principle 2 

•  Non-financial reporting has been 

highlighted and a link provided to the 
company’s 2016 Corporate Social 
Responsibility Report

•  Additional information on the 

Chief Executive’s remuneration has 
been provided

•  Confirmation has been included that we 

have a takeover offer protocol.

SCOTT TASKER, GENERAL MANAGER 
AERONAUTICAL COMMERCIAL

Leadership team change

In July 2017, the Chief Executive announced 
the appointment of Scott Tasker as 
Auckland Airport’s new General Manager 
Aeronautical Commercial. Scott will lead the 
company’s route development work 
programme, as well as its focus on tourism 
strategies and sustainably growing airline 
services to New Zealand. Scott brings 21 
years of experience in the travel industry to 
the role and for the past two and a half years 
he has led our aeronautical commercial 
activities in the Americas market and 
overseen significant growth in new carriers 
and additional capacity. Scott replaces 
Norris Carter who left Auckland Airport in 
November 2016 to become the Chief 
Executive of North Queensland Airports.

Aeronautical pricing

The Board retained its increased oversight 
of aeronautical pricing throughout the 
2017 financial year. The ad-hoc Board 
sub-committee met regularly to provide 
governance oversight of this important 
task, which assisted the company in the 
development of its aeronautical charges for 
the financial years 2018–2022 in June 2017. 
James Miller chaired the sub-committee 
which was comprised of the following 
directors: Justine Smyth; Christine Spring 
and Patrick Strange. The Chair of the 
company, Sir Henry van der Heyden, also 
attended meetings of the subcommittee. 

Annual Report 2017 Auckland International Airport LimitedFinancial 
summary

Our total profit after tax for the year to 
30 June 2017 was up 26.9% to 
$332.9 million, while underlying profit after 
tax increased 16.5% to $247.8 million. 

Revenue increased 9.7% to $629.3 million. 
This was, in part, due to ongoing strong 
growth in aeronautical and investment 
property revenues. Operating expenses 
increased 8.8% to $156.2 million, in part 
due to operational resources and asset 
management and maintenance. Our 
earnings before interest expense, taxation, 
depreciation, fair value adjustments and 
investments in associates (EBITDAFI) 
increased 9.9% to $473.1 million. 

Our total share of the underlying profit from 
associates was $14.9 million for the 2017 
financial year, up 29.6%. The underlying 
profit share from Queenstown Airport was up 
57.9% to $3 million and the share from the 
Novotel hotel, in which we increased our 
shareholding to 40% in February 2017, was 
up 58.8% to $2.7 million. Our underlying 
profit share from North Queensland Airports 
was up 16.5% to $9.2 million. 

In the 2017 financial year we undertook a 
review of our 24.55% investment in North 
Queensland Airports (NQA). We believe 
NQA is a highly attractive asset and a great 
investment with a strong growth strategy 
and a new and highly capable management 
team. However, our review has confirmed 
that while NQA is a quality asset, it is not 
integral to our current business strategy. 

•  We recognise gains or losses in the 

income statement arising from valuation 
movements in interest rate derivatives that 
are not hedge accounted and where the 
counter-party credit risk on derivatives 
has an impact on accounting hedging 
relationships. These gains or losses, 
as in the case of investment property, 
are unrealised and derivative gains or 
losses are expected to reverse out over 
their lives.

•  To be consistent, we have adjusted the 
revaluations of investment property and 
financial derivatives that are contained 
within the share of profit of associates 
in the 2017 and 2016 financial years.

•  We also allow for the taxation impacts of 
the above adjustments in the 2017 and 
2016 financial years.

$14.9m

–––– OUR TOTAL SHARE OF THE 
UNDERLYING PROFIT FROM 
ASSOCIATES WAS $14.9 MILLION 
FOR THE 2017 FINANCIAL YEAR,  
UP 29.6%. 

57.9%

–––– THE UNDERLYING PROFIT SHARE 
FROM QUEENSTOWN AIRPORT WAS UP 
57.9% TO $3 MILLION.

The final dividend for the 2017 financial 
year is up 16.7% to 10.5 cents per share. 
It will be imputed at the company tax rate 
of28% and paid on 20 October 2017 to 
shareholders who are on the register at the 
close of business on 6 October 2017. As a 
result, the total dividend for the 12 months to 
30 June 2017 is up 17.1% to 20.5 cents per 
share. Our performance in the 2017 financial 
year means that underlying earnings per 
share have continued to increase, up 16.2% 
to 20.8 cents per share. 

The reinstatement of our dividend 
reinvestment plan, to provide funding 
flexibility to support our investment in 
new infrastructure and growth, has been 
welcomed by many of our shareholders. 
The dividend reinvestment plan will again 
be in place for the 2017 financial year final 
dividend, enabling shareholders to elect to 
purchase Auckland Airport shares at a 2.5% 
discount to market price, instead of receiving 
the dividend as cash.

The table on page 36 shows how we 
reconcile reported profit after tax and 
underlying profit after tax for the full-year 
periods ended 30 June 2017 and 
30 June 2016. 

The following adjustments have been made 
to show underlying profit after tax for the 
12-month periods ended 30 June 2017 
and 30 June 2016: 

•  We have reversed out the impact of 

revaluations of investment property and 
associates in the 2017 and 2016 financial 
years. An investor should monitor 
changes in investment property over time 
as a measure of growing value. However, 
a change in one particular period can be 
too short for the purposes of measuring 
performance. Changes between periods 
can be volatile and, consequently, will 
have an impact on comparisons. Finally, 
the revaluation is unrealised and, 
therefore, is not considered when 
determining dividends in accordance 
with the dividend policy.

34

Underlying profit

2017

2016

Reported 
profit
$M

Adjustments 
$M

Underlying 
profit
$M

Reported 
profit
$M

Adjustments 
$M

Underlying 
profit
$M

EBITDAFI per Income Statement

Share of profit of associates 

Derivative fair value movement

Investment property fair value increases 

Property, plant and equipment revaluation 
decrease

Depreciation 

Interest expense and other  
finance costs 

Other taxation expense 

Profit after tax

Cash flows

473.1

19.4

2.5

91.9

–

(77.9)

(72.8)

(103.3)

332.9

–

(4.5)

(2.5)

(91.9)

–

–

–

13.8

(85.1)

473.1

14.9

–

–

–

(77.9)

(72.8)

(89.5)

247.8

430.3 

(8.4)

(2.6)

87.1 

(16.5)

(73.0)

(79.1)

(75.4)

262.4 

Net cash inflow from operating activities

Net cash outflow applied to investing activities

Net cash inflow/(outflow) applied to financing activities

Net (decrease)/increase in cash held

–

19.9 

2.6 

(87.1)

16.5 

–

–

(1.6)

(49.7)

2017
$M

307.1

(337.3) 

22.7 

(7.5)

430.3 

11.5 

–

–

–

(73.0)

(79.1)

(77.0)

212.7 

2016
$M

 270.5 

(217.7)

(38.7)

 14.1 

Annual Report 2017 Auckland International Airport Limited 
 
Financial performance

Income

Airfield income

Passenger services charge

Retail income

Rental income

Rates recoveries

Car park income

Interest income

Other income

Total income

Expenses

Staff

Asset management, maintenance and airport operations

Rates and insurance

Marketing and promotions

Professional services and levies

Other expenses

Total expenses

Earnings before interest expense, taxation, depreciation, fair value adjustments and 
investments in associates (EBITDAFI)

Share of profit/(loss) of associates and joint ventures

Derivative fair value increase/(decrease)

Property, plant and equipment fair value revaluation

Investment property fair value increase

Earnings before interest, taxation and depreciation (EBITDA)

Depreciation 

Earnings before interest and taxation (EBIT)

Interest expense and other finance costs

Profit before taxation

Taxation expense

Profit after taxation attributable to owners of the parent

Financial position

As at 30 June

Non-current assets

Current assets

Total assets

Non-current liabilities

Current liabilities

Equity

Total equity and liabilities

2017
$M

 119.6 

 174.3 

 162.8 

 84.9 

 5.6 

 56.3 

 2.3 

 23.5 

2016
$M

 103.4 

 154.9 

 157.5 

 74.7 

 5.4 

 52.1 

 1.7 

 24.2 

 629.3 

 573.9 

 50.5 

 55.6 

 12.2 

 16.7 

 11.4 

 9.8 

 46.8 

 49.1 

 11.5 

 16.3 

 9.7 

 10.2 

 156.2 

 143.6 

 473.1 

 19.4 

 2.5 

 – 

 91.9 

 586.9 

 77.9 

 509.0 

 72.8 

 436.2 

 103.3 

 332.9 

2017
$M

6,399.5

104.0

6,503.5

1,911.0

563.5

4,029.0

6,503.5

 430.3 

(8.4)

(2.6)

(16.5)

 87.1 

 489.9 

 73.0 

 416.9 

 79.1 

 337.8 

 75.4 

 262.4 

2016
$M

 6,038.6 

 102.9 

 6,141.5 

 1,768.6 

 492.2 

 3,880.7 

 6,141.5 

36

CONSTRUCTION OF THE NEW QUAD 7 OFFICE BUILDING WAS COMPLETED IN THE 2017 FINANCIAL YEAR

Annual Report 2017 Auckland International Airport LimitedShare registrar 

Link Market Services Limited
Level 11, Deloitte Centre
80 Queen Street, Auckland 1010 
New Zealand
PO Box 91976, Auckland 1142 
New Zealand

Email: enquiries@linkmarketservices.com
Website: www.linkmarketservices.co.nz

New Zealand telephone: +64 9 375 5998
New Zealand facsimile: +64 9 375 5990
Australia telephone: +61 1300 554 474

Annual Report 2017

This annual report covers the performance of 
Auckland International Airport Limited for the 
period from 1 July 2016 to 30 June 2017. 
This volume contains overview information 
and a summary of our performance against 
financial and non-financial targets for the 
2017 financial year. Our audited financial 
statements for the period from 1 July 2016 
to 30 June 2017 are contained in a separate 
volume, which may be accessed at 
report.aucklandairport.co.nz

2017 Financial Statements 

The 2017 Financial Statements are available 
on our website report.aucklandairport.co.nz 
or you may elect to have a copy sent to you 
by contacting our investor relations team.

Electronic shareholder 
communication

If you would like to receive all investor 
communications electronically, including 
interim and annual shareholder reports, 
please visit the Link Market Services website 
www.linkmarketservices.co.nz or contact 
them directly (details above).

Investor relations

PO Box 73020, Auckland Airport 
Manukau 2150, New Zealand
Telephone: +64 9 257 7043

Email: investors@aucklandairport.co.nz
Website: www.aucklandairport.co.nz 

Online report
View our interactive report at
report.aucklandairport.co.nz
It has been designed for ease of 
online use, with tablets in mind.

aucklandairport.co.nz

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