Australia and New Zealand Banking Group
Annual Report 2019

Plain-text annual report

ANZ 2019 ANNUAL REPORT Our success depends on improving the financial wellbeing of our customers COVER STORY Supporting drought affected communities in rural Australia Brian and Heather Coxon established BJ & HD Coxon Oyster Farmers in 1985 – a time when stocks were plentiful and business was booming. Since that time, the business has faced some difficult times. An ANZ customer for 10 years, Brian has appreciated the bank’s support through those times. “During the algae bloom in 2010 I went to ANZ and pleaded relief. We did not know when things would pick up. I am grateful for ANZ sticking with us through that time”. Brian recently found himself seeking the assistance of one of those agencies, reaching out to the Rural Financial Counselling Services (Southern NSW). The service, which is free, supports rural businesses through ongoing drought, poor production or anything else affecting their business and their life. Fast forward to 2019 and Brian’s business is once again facing difficulties, this time as a result of the drought impacting much of Australia. “When you’re doing it tough it’s all too hard, and the state you are in does not always lead to rational decisions,” says Brian. “The financial counsellor looks at you as a person, as well as a business.” “Oyster farming needs fresh water,” says Brian. “Famine on the land means famine in the sea. The oysters have poor growth, it’s difficult to maintain their condition and they’re harder to sell.” Last year in response to the drought ANZ donated $500,000 to the Financial Counselling Foundation for use by rural counselling agencies working in drought affected communities. Brian looks forward to building up the business again, but he doubts things will ever be as good as they were in 1985. “This business is mostly about loving the lifestyle. People who want to be on the water and love working outdoors in Australia’s oldest aquaculture industry.” Image: Brian Coxon Contents 2019 performance snapshot Our 2019 reporting suite What matters most Chairman’s message CEO’s message About our business Our strategy How we create value Working with our stakeholders Our operating environment Becoming a fairer and more responsible bank Our customers Our divisions ANZ 2019 ANNUAL REPORT 1 2 3 4 6 8 9 10 12 14 16 17 21 Our people Our community Governance Risk management Performance overview Five year summary Remuneration Report Directors’ Report Financial Report Shareholder information (unaudited) Glossary Important dates for shareholders Contacts 24 28 32 44 52 64 66 99 101 220 227 229 230 $ 2019 performance snapshot 6.5 Cash profit1 b 160¢ Dividend for FY19 per share $19.59 Net tangible assets per share 2 42.4% of employees volunteered $ >90,000 people have been reached through our financial wellbeing programs, MoneyMinded and Saver Plus 9.2% total shareholder return 11.4% Common Equity Tier 1 Capital 3 32.5% of women in leadership4 10.9% Cash return on equity1 228¢ Cash earnings per share 1 CO2 $19.1b funded and facili tated in environmentally sustainable solutions since 2015 $142.2m in community investment5 1. On a cash profit (continuing operations) basis. Excludes non-core items included in statutory profit and discontinued operations included in cash profit. It is provided to assist readers in understanding the result of the ongoing business activities of the Group. For further information on adjustments between statutory and cash profit refer to page 53. 2. Equals shareholders’ equity less preference share capital, goodwill, software and other intangible assets divided by the number of ordinary shares. 3. APRA Level 2. 4. Measures representation at the Senior Manager, Executive and Senior Executive levels. Includes all employees regardless of leave status but not contractors (who are included in FTE). 5. Figure includes forgone revenue of $109 million, being the cost of providing low or fee free accounts to a range of customers such as government benefit recipients, not for profit organisations and students. 1 Our 2019 reporting suite 2019 Annual Report anz.com/annualreport 2019 ESG Supplement anz.com/cs 2019 Climate-related Financial Disclosures anz.com/shareholder/centre 2019 Corporate Governance Statement anz.com/corporategovernance Integrated reporting Additional information This Report includes information on our financial and non-financial performance, providing readers with a holistic view of the Australia and New Zealand Banking Group Limited’s1 performance. In preparing pages 1 to 65, we have continued to draw on aspects of the International Integrated Reporting (IR) Framework to describe how our business model, strategy, governance and risk management processes are addressing risks and opportunities in our operating environment and delivering value for our stakeholders. We outline our response to external social and environmental challenges, including the work we are undertaking to reshape our business, improve customer outcomes and transform our culture. Annual Report structure The required elements of the Directors Report, including the Operating and Financial Review (OFR) as required by ASIC Regulatory Guide 247, are covered on pages 1 to 65. Commentary on our performance overview contained on pages 52 to 64 references information reported in the Financial Report pages 101 to 218. The Remuneration Report pages 66 to 98 and the Financial Report pages 101 to 218 have been audited by KPMG. KPMG also provides limited assurance over Environmental, Social and Governance (ESG) content2 within this Annual Report. A copy of KPMG’s limited assurance report will be contained in the ANZ 2019 Environment, Social and Governance (ESG) Supplement to be published in December 2019. This report covers all ANZ operations worldwide over which, unless otherwise stated, we have control for the financial year commencing on 1 October 2018 and ending 30 September 2019. Monetary amounts in this document are reported in Australian dollars, unless otherwise stated. We produce a suite of reports to meet the needs and requirements of a wide range of stakeholders, including investors, customers, employees, regulators, non-government organisations and the community. Our 2019 Corporate Governance Statement discloses how we have complied with the ASX Corporate Governance Council’s ‘Corporate Governance Principles and Recommendations – 3rd edition’ is available at anz.com/corporategovernance. Our ESG Supplement will complement this Annual Report, providing stakeholders with more detailed ESG disclosures, including: performance against our ESG targets and our approach to our priority areas of fair and responsible banking, financial wellbeing, environmental sustainability and housing. The following documents are available at anz.com/shareholder/centre: • News Release • Consolidated Financial Report, Dividend Announcement & Appendix 4E • Results Presentation and Investor Discussion Pack • Annual Review3 • The Company Financial Report • Principal Risks and Uncertainties Disclosure • APS 330 Pillar III Disclosure • Climate-related Financial Disclosures We are continually seeking to improve our reporting suite and welcome feedback on this report. Please address any questions, comments or suggestions to investor.relations@anz.com. 1. Group: Australia and New Zealand Banking Group Limited (the Company) and the entities it controlled at the year end and from time to time during the financial year (together, the Group). 2. ESG content includes the following sections: 2019 Performance Snapshot, What Matters Most, Working with our stakeholders, Becoming a fairer and more responsible bank, Our Customers, Our People, Our Community, Risk Management: Our approach to climate change and ESG metrics on page 65. 3. The 2019 Annual Review is comprised of pages 1 to 65 and 229 to 230 of this Annual Report and a Remuneration Overview. 2 ANZ 2019 ANNUAL REPORTWhat matters most Most material issues icons Customer story icon Customer story icon Customer story icon Customer story icon New icons/infographics A focus on fair and responsible banking Through our annual materiality assessment we engage with internal and external stakeholders to inform our identification of ESG risks and opportunities. We seek to identify those issues that have the most potential to impact our ability to operate successfully and create value for our stakeholders. These issues may change over time, reflecting changes in our business and external operating environment and the expectations of stakeholders. We use the results of the assessment to inform our strategy. This year, we focused our assessment solely on fairness and ethical conduct, which has been ranked as our most material issue for the last three years. Specifically, we sought external stakeholder views on the actions we are taking following the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (the Royal Commission). Most material issues icons These insights were presented to the Board Ethics, Environment, Social and Governance Committee, the management Ethics and Responsible Business Committee and the management Royal Commission and Self-Assessment Oversight Group, and are informing our continuing work on improving customer outcomes. Most material issues icons We have drawn on our 2018 materiality assessment to help guide the content of this report. After fairness and ethical conduct, stakeholders ranked the following four issues (risks or opportunities) as having the most potential to impact our value creation in the short, medium and long-term. Fraud and data security: ensuring we have strong internal controls and risk management frameworks in place is critical as a breach could significantly impact the bank’s operations and reputation. Stakeholders provided us with three key insights: Most material issues icons New icons/infographics Customer experience: ensuring a positive customer experience is key to delivering sustainable business performance in the long-term. Stakeholder icons 1 They expect us to focus on long-term value creation, Most material issues icons not short-term profit maximisation; New icons/infographics 2 While the actions we have taken to date in response to the Royal Commission are considered good and necessary, they want us to do more. In particular, they expect Board and management to demonstrate customer-centric New icons/infographics actions in line with the ‘spirit’ of the Royal Commission’s findings; and Corporate governance: organisations with strong corporate governance processes and policies in place are likely to perform better in the long-term. Customer story icon Digital innovation: core to our strategy and a key factor in driving positive customer experience. 3 They see a broader role for the Board in overseeing conduct and culture and an expectation that real and lasting change happens as a result of the Royal Commission. New icons/infographics A full list of ANZ’s key material risks is available on pages 46–47. The key steps undertaken in our 2019 materiality process, as well as the full list of our material ESG issues, is discussed in our 2019 ESG Supplement available at anz.com/cs in December. How We Creat Value Icons Stakeholder icons 3 Stakeholder icons Stakeholder icons Stakeholder icons How We Creat Value Icons How We Creat Value Icons How We Creat Value Icons How We Creat Value Icons Chairman’s message DAVID GONSKI, AC 4 Challenging conditions continued in 2019 and our statutory profit of $6.0 billion was down 7% on the previous year. Cash profit from continuing operations (which excludes non-core items and the discontinued Wealth businesses from statutory profit) was $6.5 billion, flat when compared with the same time last year. Despite those tough conditions, we held our FY19 full year dividend at 160 cents with the final dividend of 80 cents franked at 70%. We recognise how important the dividend, franking and predictability is to shareholders. The Board’s decision to reduce franking to a new base reflects the changed shape of our business and the earnings in our Australian geography. This has been a difficult year for us and Australian banks generally. Intense competition, slow credit growth and increased regulation have combined with lower consumer confidence to create this. While this is reflected in our financial performance – particularly within our Australian Retail and Commercial business – the actions taken in recent years to improve the structure of our bank has us well-placed to meet the industry’s challenges. ANZ 2019 ANNUAL REPORTThese actions include returning our Institutional business to profitable growth as well as the progress we have made to simplify the products and services we offer our retail customers in Australia and New Zealand. We started early on our simplification agenda and this work continued throughout the year. Simplification continues to underpin improvement across ANZ. A major milestone was the completion of the sale of our Life Insurance business in Australia to Zurich Financial Services Australia and we have also made significant progress in the sale of our Pensions & Investments business to IOOF. Subject to approval from the Australian Prudential Regulation Authority (APRA), we expect to complete this transaction in the first quarter of 2020. Another highlight was the sale of some of our non-core assets outside of home markets, including our retail banking joint venture in Cambodia, our retail business in Papua New Guinea and our Life Insurance business in New Zealand. This continues the stronger focus on investments and resources in our core strategic retail and commercial businesses in Australia and New Zealand and our Institutional business in Asia Pacific. Unfortunately there have also been challenges. This year we have announced an additional charge of $682 million as a result of an increase in our provisions for remediation work. While our Chief Executive Officer (CEO) Shayne Elliott addresses this in his CEO message, I want to assure shareholders that the Board understands the impact fixing the failures of the past has on shareholders and we are working proactively and as quickly as possible to remediate impacted customers. Our self-assessment During the year, APRA asked a range of banks, superannuation funds and insurance companies to take a closer look at their own behaviour and operations. There has been some attention given to the fact ANZ has not released its self-assessment. APRA requested these self-assessments on a confidential basis to ensure institutions responded in a way that was full and frank. We have respected that request, noting particularly the fact that people contributed openly to the process on that basis and we will continue to do so. To assist those interested in our self-assessment we have published a summary which can be found on bluenotes at anz.com. The self-assessment was a useful exercise where we identified many critical issues across culture, accountability and governance. As we outlined to APRA, the Board and executive team are determined to use this as an opportunity to deepen our self-awareness and to learn from our failings. Importantly, we do not see this as just a compliance measure but as an opportunity to make ANZ a more efficient, more sustainable bank. We will be a simpler, less complex bank once we have implemented our road map for change. We will have fewer products and more effective systems and processes. For customers, we will be easier to deal with and when things do go wrong we will be faster to resolve them. Critically, our regulator will recognise issues identified in our annual attestation are being resolved in a timelier manner and this will flow through to improvements in our comprehensive review. Executive remuneration ANZ recorded its ‘first strike’ last year when around 34% of shares were voted against our Remuneration Report. The Board took this result very seriously and shareholders will note there has been a significant differentiation this year in the remuneration awarded to our Disclosed Executives. Our Chair of the Human Resources Committee, Ilana Atlas, provides more detail in the Remuneration Report. You will note our CEO despite a solid personal performance, has had his remuneration impacted by the broader performance of the Group. In fact, variable remuneration for our Disclosed Executives ranged between 0 and 74% of maximum opportunity. We also enhanced our approach to accountability and consequence management during the year and will continue to hold people to account who fail to meet our standards. Capital management We continued our focus on capital efficiency this year by returning excess capital to shareholders as a result of our simplification agenda. We did this while also maintaining capital levels above APRA’s ‘unquestionably strong’ requirements. In the financial year of 2019 we reduced shares on issue by 42 million (equivalent of $1.1 billion) as part of our $3 billion buy-back. That program concluded in March 2019. Outlook While the Australian housing market is slowly recovering, we expect challenging trading conditions to continue for the foreseeable future. Record low interest rates in Australia and global trade tensions will continue to place pressure on earnings while increased compliance and remediation costs will be closely managed. Competition will also remain in focus with the recently announced inquiry into mortgage pricing. We have acknowledged we have not always done a good job in explaining our position and hope the inquiry enables the opportunity to provide facts on a complex matter. On the regulatory front, both APRA and the Reserve Bank of New Zealand have announced proposals that could lift the amount of capital required to support our New Zealand subsidiary. The final impact of these changes depend on a number of factors. This includes the outcome of consultation, particularly the amount of capital required, the time allowed to achieve it, and the instruments we are permitted to use. Management will maintain its focus on capital efficiency. However, our strong ongoing capital generation capacity will assist in meeting any additional capital requirements. Despite the industry’s challenges, I’m confident we have the team, the balance sheet and the oversight in place to execute effectively against a strategy that will benefit all our stakeholders. On behalf of the Board and myself, I thank our more than 39,000 people for their hard work in supporting our customers and our shareholders. David Gonski, AC CHAIRMAN 5 CEO’s message SHAYNE ELLIOTT 6 This has been a challenging year of slow economic growth, increased competition, regulatory change and global uncertainty. Our progress The core of our strategy has not changed. Put simply, we will generate decent returns by improving the financial wellbeing of our customers. This year we continued to focus on balance sheet strength, improve our culture, simplify the business and rebuild our team’s capabilities. In doing this, we significantly reduced the cost and risk of operating the bank despite the strong headwinds facing the sector. We are determined to have the right people who listen, learn and adapt. We will put the best tools and insights into the hands of our customers and people. Importantly, we will concentrate our efforts on those particular things that add value to customers – and do them right the first time. This means we must continue to simplify our business, improve our customer proposition and invest in innovations that deliver better customer outcomes and improve the efficiency of our operations. Retail and commercial in Australia had a difficult year. Increased remediation charges, intense competition and record low interest rates have had a significant impact on earnings. ANZ 2019 ANNUAL REPORTWhile yet to flow through to the balance sheet, management actions and operational improvements have seen a steady recovery in home loan applications in recent months. These volume improvements are expected to be maintained into 2020. New Zealand delivered a solid underlying result in a more competitive environment. As in Australia, compliance and remediation costs contributed to higher operating expenses, while a focus on operational efficiency offset inflation in business-as-usual expenses. There are challenges ahead in New Zealand, particularly in relation to the amount of capital we may be required to hold. However, we are well-advanced in our preparations to manage these proposed impacts in an orderly way. Institutional continued its transformation with a return to profitable growth. While macro conditions had an impact on financial performance in the second half, the business is now generating returns above our cost of capital that provides important diversification given the lower growth in our home markets. Customer remediation The Royal Commission highlighted many failures the Australian banks needed to quickly remedy. ANZ is not immune from this challenge. This year we announced an additional charge of $682 million as a result of an increase in our provisions for remediation work. We know this is real money and has a real impact on shareholders. But we also know it’s important to fix the mistakes of the past and return money owed to customers as quickly as possible. We are currently resolving identified fee or interest discrepancies with over 3.4 million Australia Retail and Commercial customers. To date our Responsible Banking team has remediated over one million customer accounts. If there is a positive from this work, it is that much of the time and resources being invested in remediating our systems and processes will make us a better bank for our customers and shareholders. It means the mistakes of the past are unlikely to be repeated and when issues arise they will be easier to fix. Customers and community Our purpose of shaping a world where people and communities thrive guides our decisions. An example of this is the program we have in place to proactively contact more than one million customers to help them get more value from our products and services, including those eligible for Centrelink or Veterans’ Affairs benefits or those with persistent credit card debt. This is to make sure customers are using the best products given their individual circumstances and that they are aware of all the options available. Another issue we care about is providing affordable and sustainable housing for Australians and New Zealanders. We do this by encouraging investment in the sector – including our role leading the largest social bond issuance for housing in Australia. We also know we have a role in enhancing environmental sustainability and we are focusing our efforts on energy, water and waste. We have committed to fund and facilitate $50 billion by 2025 towards sustainable solutions for our customers, including initiatives that help improve environmental sustainability, increase access to affordable housing and promote financial wellbeing. This is not philanthropy. It’s really good business for our customers and shareholders given the growth opportunities available in the sector. It’s also a business we are good at given our network and capabilities and an area we expect to grow rapidly in the coming years as the world grapples with environmental challenges. Changing how we reward our people This year we introduced wide-ranging reforms to the way we pay people. Variable remuneration is now a smaller part of our people’s take-home pay and these reduced bonuses are determined by the overall performance of the bank. This is not about paying our people less. It is an industry-leading initiative that will positively enhance our culture and become an important point of differentiation. It also addresses the negative impact an over-emphasis on individual bonuses within a bank can have on customers and the community. Redesigning how we reward our staff was one of the 16 key initiatives we announced as part of our initial response to the Royal Commission recommendations. As part of this, we also strengthened our accountability frameworks to ensure there are appropriate consequences for the small number of people who do not meet standards of behaviour or performance. Finally, despite this difficult environment, we have made good progress this year and I’d like to thank the more than 39,000 people who turn up for ANZ and work hard every day for our customers. I’m confident we have the right strategy and team to deliver great, sustainable results in the future for our customers, our shareholders and the community. Shayne C Elliott CHIEF EXECUTIVE OFFICER 7 About our business We provide banking and financial products and services to around eight million individual and business customers, and operate in and across 33 markets. Our culture and values Our values are the foundation of how we work and are supported by our Code of Conduct. All employees and contractors must comply with the Code, which contains guiding principles and sets the standards for the way we do business at ANZ. We care about: Integrity Collaboration Accountability Respect Excellence The United Nations Sustainable Development Goals (SDGs) seek to respond to the world’s most pressing challenges. Business has an important role to play in helping achieve the SDGs. Recognising this we have identified our targets which are making a contribution to the achievement of the SDGs in our 2019 ESG Supplement available at anz.com/cs in December. Our purpose Our purpose is to help shape a world in which people and communities thrive. That means striving to create a balanced, sustainable society in which everyone can take part and build a better life. One of the ways we are bringing our purpose to life is through helping to address complex issues that matter to society and are core to our business strategy. We are focusing our efforts on: • financial wellbeing – improving the financial wellbeing of our customers, employees and the community by helping them make the most of their money throughout their lives; • environmental sustainability – supporting household, business and financial practices that improve environmental sustainability; and • housing – improving the availability of suitable and affordable housing options for all Australians and New Zealanders. We are contributing to these challenges by: developing innovative and responsible financial products and services; participating in relevant policy development and research; strengthening stakeholder partnerships; and harnessing the skills of our people. Fundamental to our approach is a commitment to fair and responsible banking – keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct. Throughout this report we illustrate how we are embedding purpose into our business strategy, including through our Environment, Social and Governance (ESG) targets and performance objectives. 8 ANZ 2019 ANNUAL REPORTOur strategy Our strategy is focused on improving the financial wellbeing of our customers; having the right people who listen, learn and adapt; putting the best tools and insights into their hands; and focusing on those few things that really add value to customers and doing them right the first time. We believe that the execution of our strategy will deliver decent returns for our shareholders, while achieving a balance between growth and return, short and long-term performance and financial and social impact. Within our Institutional business we are creating an integrated trade, cash and markets experience, while developing and appropriately scaling our capabilities across geographies to deliver connectivity for our customers. While our focus has evolved over the past four years, the strategic imperatives remain the same: creating a simpler, better balanced bank; focusing our efforts where we can carve out a winning position; building a superior everyday experience to compete in the digital age; and driving a purpose and values led transformation. Our strategy has driven significant improvement in our business over the past four years. We have strengthened our balance sheet, improved our culture, simplified the business and rebuilt our people’s capabilities. In doing so we have reduced the costs and risks associated with running the bank. In our Australian and New Zealand businesses we are: delivering improved customer outcomes, while rationalising our products and services; developing new compelling services and distribution options; and developing new initiatives to enhance our home owner and small business owner propositions. Purpose Our purpose is to help shape a world in which people and communities thrive Strategic Imperatives Strategy Target Outcomes Create a simpler, better capitalised, better balanced bank Build a superior experience for our people and customers in order to compete in the digital age Focus our efforts where we can carve out a winning position Drive a purpose and values led transformation of the bank Improving the financial wellbeing of customers... ...looking to save for, buy and own a home ...looking to start, buy and grow a business ...looking to move capital and goods around the region ...with people who listen, learn and adapt ...with the best tools and insights ...with flexible and resilient digital infrastructure that supports great customer experience at lower cost Improve the financial wellbeing of our customers Deliver decent returns for our shareholders - targeted growth - low cost - capital efficient Resilient, adaptable and capable workforce Improve housing, environmental and financial wellbeing outcomes for the community 9 OUR VALUE DRIVERS Customers Trusted relationships with our ~ 8 million retail, commercial and Institutional customers. OUR OPERATING ENVIRONMENT The risks and opportunities in our operating environment impact our ability to create value. $ ¢ Finance Lower credit growth environment Access to capital through customer deposits, debt and equity investors and wholesale markets enables us to run our operations and execute our strategy. How we create value By transforming our business – embedding a purpose and values led culture and simplifying our products and services – we aim to create long-term value for all of our stakeholders. Our value creation model outlines how we create value for our key stakeholders through our business activities, and identifies the inputs – or value drivers – that we rely on to enable us to deliver that value and meet our strategic objectives. Increased regulatory oversight and stakeholder scrutiny Digital advancement and technological change People Employees and contractors with the key competencies and right behaviours to deliver our strategy. Demographic changes Risk management Reducing the risk of doing business for our customers and the bank, with systems and processes that are less complex, less prone to error and more secure. Environment and climate Globalisation Community and relationships Strong stakeholder relationships are essential to our brand and reputation. 10 Technology and data capabilities Flexible, digital–ready infrastructure to provide great customer experience, agility, scale and control. OUR BUSINESS ACTIVITIES Operating across 33 markets, we provide banking and financial products and services to individual and business customers. Through our business activities we deliver the following outputs: › we provide transaction banking services › we hold deposits for our customers › we lend money to our retail, small business and corporate customers › we help customers mitigate and manage financial risks › we support customers with trade and capital flows › we provide wealth management products › we provide advisory services › we invest in our people to build a diverse and inclusive workforce › we collaborate with partners to build capacity and improve financial wellbeing › we pay taxes in the countries within which we operate › we pay dividends to our shareholders SHAREHOLDER VALUE › Deliver decent returns enabling shareholders to meet goals › 228 cents earnings per share1 › 10.9% cash return on equity1 › 160 cents dividend per share for FY19 with the final dividend of 80 cents franked at 70% › 9.2 percent total shareholder return CUSTOMER VALUE › Improving the financial wellbeing of our customers › Provide funding for lending, helping customers to own homes and run businesses and assist businesses to transact, trade and invest across our region › Great customer experience through flexible and resilient digital infrastructure › We have contacted > 1 million of our Retail and Commercial customers to help them get more value from our products and services › 20,024 FTE supporting our Retail and Commercial customers, providing $339 billion in home lending and $95 billion in business lending (Australia and New Zealand) › 5,468 FTE supporting our Institutional customers, providing $165 billion in lending › Custodians of $512 billion of customer deposits across the business EMPLOYEE VALUE › Invest in our people to build a resilient, adaptable and inclusive workforce with a strong sense of purpose and ethics › 77% employee engagement (up from 73% in 2018) › Employed 734 people from under-represented groups (since 2016) › $4.8 billion in employee salaries and benefits › Increasing the skills and capabilities of our people providing almost 1.5 million hours of training COMMUNITY VALUE › Connecting with, and investing in, the communities in which we operate to support growth, deliver services and develop opportunity › Invested $142.2 million in the community2 › $3,172 million in taxes paid to government3 › > 90,000 people have been reached through our financial wellbeing programs, MoneyMinded and Saver Plus 1. On a cash profit (continuing operations) basis. Excludes non-core items included in statutory profit and discontinued operations included in cash profit. It is provided to assist readers in understanding the result of the ongoing business activities of the Group. For further information on adjustments between statutory and cash profit refer to page 53. 2. Figure includes forgone revenue of $109 million, being the cost of providing low or fee free accounts to a range of customers such as government benefit recipients, not for profit organisations and students. 3. Total taxes borne by the Group, includes unrecovered GST/VAT,employee related taxes and other taxes. Inclusive of discontinued operations. 11 Most material issues icons Working with our stakeholders Customer story icon Most material issues icons Strong stakeholder relationships enable us to deliver our business strategy and create long-term value. Customer story icon New icons/infographics Transparent and responsive engagement, combined with a genuine willingness on our part to listen and act, is one of the most important ways in which we can demonstrate trustworthiness and rebuild community confidence. Stakeholder engagement is embedded in our policies, processes and operations. New icons/infographics Summarised below are the key expectations of our stakeholders. For more detailed information on the issues raised by stakeholders this year and how we have responded, refer to our 2019 ESG Supplement available in December at anz.com/cs. Most material issues icons Our stakeholders What they expect from us Customer story icon Customers • A customer-centred approach underpinned by ethical, fair and responsible behaviour Stakeholder icons • Financial products and services that are suitable, reliable and secure New icons/infographics Government and regulators • Responsible financial products and services • Fair and ethical conduct and a strong customer-focused corporate culture Stakeholder icons • Effective governance and risk management Shareholders • Sustainable long-term positive financial performance and investment returns How We Creat Value Icons • Effective assessment and management of material risks and opportunities • Informative, transparent and timely communications Stakeholder icons Employees • A safe, diverse and inclusive workplace that encourages engagement, collaboration and development How We Creat Value Icons • Competitive remuneration and benefits, effective performance management and recognition Non-government organisations (NGOs) • A clear and transparent approach to the management of existing and emerging ESG risks and opportunities • Minimising adverse social and environmental impacts of our lending and operations • Collaborative partnerships and appropriate and evidence-based approach to community investment activities How We Creat Value Icons 12 ANZ 2019 ANNUAL REPORTWe have matched over $19 million in savings since 2003 $ COMMUNITY STORY Celebrating the impact of our Saver Plus partnership Saver Plus is a matched savings and financial education program developed by ANZ and The Brotherhood of St Laurence. The program is co-funded by the Australian Government and is delivered by community partners and service delivery agencies in 60 locations across Australia. involving community coordinators, ANZ branch staff, government representatives and partners was a rare opportunity to celebrate the impact of the program and plan for the future. From its early pilot of 300 participants in 2003, the program is rapidly approaching a milestone of 50,000 recruited participants who have built their financial wellbeing and had over $19 million in savings matched by ANZ. Saver Plus is life changing, with research showing 87% of participants continue to save after they have completed the program. Partnership has been the key to the continued success and impact of Saver Plus. The recent Saver Plus National Conference, “It was so great to see the collaboration between everyone, regardless of who they worked for, because we all deliver the same program. To see the team feel so energised and motivated again was fantastic to witness,” said Cheryl Allen-Ankins, The Smith Family, Saver Plus Program Manager. Left to right: Saver Plus Co-ordinators, Denise Clark, Graeme Grice and Cath Sweeney from The Smith Family at the Saver Plus National Conference 13 Our operating environment We seek to anticipate and respond to the risks and opportunities arising in our external environment to ensure that we can continue to create value for our stakeholders. A summary of the issues influencing our strategy is outlined below. These global trends present us with risks and opportunities RISKS OPPORTUNITIES LOWER CREDIT GROWTH ENVIRONMENT • Increasing competition and regulatory requirements places pressure on margins and customer volumes. • New approaches are needed to deliver products and services to our customers, together with efficient allocation of capital and resources to generate returns to shareholders. INCREASED REGULATORY OVERSIGHT AND STAKEHOLDER SCRUTINY • Trust in the Australian and New Zealand banking industry has eroded over the past two years. • Increased regulatory expectations and focus places pressure on margins and customer volumes. • Community concerns remain high following the Royal Commission in Australia and a number of regulatory developments in New Zealand. We can rebuild trust by transparently working with, and partnering with, government, regulators and NGOs to deliver improved customer outcomes. DIGITAL ADVANCEMENT AND TECHNOLOGICAL CHANGE • Competition from existing and new competitors is increasing, • By improving our digital capabilities and investing in supported by government policy, such as the consumer data right. • With the increase in digitisation, strong cyber security capability cyber security, we can serve our customers in new and innovative ways, meeting their needs for safe and secure digital banking solutions. is critical. DEMOGRAPHIC CHANGES • Demand for home lending in Australia and New Zealand is impacted by a range of supply and demand factors largely outside of our control, including population growth, housing prices and dwelling construction. • Community concerns about housing affordability remain high. We can help by partnering with business, government and NGOs to deliver innovative and practical housing solutions. ENVIRONMENT AND CLIMATE • We will continue to experience negative reputational impacts if we fail to raise standards across all our activities and take customer and societal impacts into consideration when making business decisions. • By continuing to focus on improving customer outcomes and strengthening our standards on issues such as environmental sustainability and human rights, we have an opportunity to differentiate ourselves from our peers. • Community concerns about aspects of trade and investment • With increasing globalisation and the rise of Asia, we GLOBALISATION can potentially limit opportunities. can support our customers to increase their cross-border trade and investment. • Increased trade and investment leads to higher incomes and employment for the communities in which ANZ operates. Our strategic imperatives assist us to respond positively to this environment and meet societal expectations 14 ANZ 2019 ANNUAL REPORTOur presence in Asia has helped Carman’s expand into overseas markets CUSTOMER STORY Helping our customers export to the world Chances are if you have strolled down the supermarket cereal aisle recently you will have seen shelves stacked with boxes of Carman’s muesli. Established in 1992 by Carolyn Creswell with a modest $1,000, Carman’s is now a leader in breakfast and nutritious snacks, exporting to 35 countries. Using our international footprint we have helped connect Carman’s to new markets, particularly in Asia, where there is an abundance of opportunity for Westernised products. “ANZ’s presence in Asia gives you introductions you would not have otherwise because of their connections. It is really impressive for an Australian bank to have that presence,” says Carolyn. Having had a banking relationship for more than 10 years, the journey for ANZ and Carman’s is centred on honesty, transparency and integrity, identifying the ways in which each partner can support the other. Carolyn views Carman’s relationship with ANZ similar to any other partnership. “ANZ is a partner with us – the reality is ANZ is trying to make our business better. If our business is better, we are going to do more business with ANZ. We are all in this together.” There is much ANZ can learn from Carman’s success, particularly given Carolyn puts that success down to a focus on the customer and having an engaged and passionate workforce – both central elements of ANZ’s own strategy. Image: Carolyn Creswell 15 Becoming a fairer and more responsible bank During this year we have continued to make changes to our culture, governance and accountability mechanisms to help improve customer outcomes and restore community trust. Our response to the Royal Commission APRA Self-Assessment The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (the Royal Commission) has had a profound impact on our organisation. We are determined to learn from our failures and build a bank that is worthy of the trust and respect of our customers and the community. The Commission’s report led us to further examine how we serve our customers. We identified eight lessons from our misconduct and failures to meet community standards and expectations. These lessons have informed our response to the ‘spirit and letter’ of the Royal Commission. We are now identifying measures that will allow us to be confident that these lessons have been acted on. Our first step was to identify which Commission recommendations we could quickly act on. This led to 16 initiatives to improve the treatment of our retail customers, small businesses and farmers in Australia. Some of the key commitments we have delivered on are: • removing overdrawn and dishonour fees on our Pensioner Advantage account (available to eligible recipients of Centrelink or Veterans’ Affairs pensions) • improving our service to Indigenous customers in remote communities by setting up a dedicated phone service and giving them easier options to prove their identity • publishing principles to help family farming customers in financial distress • publishing principles on acting as a model litigant in disputes with our customers • implementing pay reforms that replace individual-based bonuses for most of our employees with an incentive based on the overall performance of the Group. In addition to progressing these 16 initiatives, Colin Neave, former Commonwealth Ombudsman and our first Customer Fairness Adviser (appointed in 2016), reviewed individual ANZ cases highlighted at the Royal Commission, taking action where appropriate to resolve matters. The majority of the recommendations in the Royal Commission final report require legislative change and we will continue to work with government as it implements those changes. In late 2018, the Australian Prudential Regulation Authority (APRA) asked a range of financial services companies, including ANZ, to examine through a Self-Assessment Report their behaviours and operations in the wake of highly publicised misconduct in the sector. We submitted our Self-Assessment Report to APRA in November 2018, and have since developed a ‘roadmap’ to act on the themes raised in that report. We identified five focus areas in which to concentrate our efforts to deliver better outcomes. These areas were identified both through the self-assessment as well as issues that were examined by the Royal Commission. Focus areas Simplification of our business, products and processes Culture including the way we reward and recognise our people Governance and accountability Remediation including how we are held to account, and how we manage and execute change including expansion of our specialist customer remediation team Management of operational risk review and improvement of our operational risk framework Executive Committee members have been assigned ‘ownership’ of each focus area and they are responsible for monitoring performance. We have established a Royal Commission and Self-Assessment Oversight Group to oversee an integrated response to the Royal Commission and Self-Assessment. Further details of our self-assessment can be found on bluenotes at anz.com. 16 ANZ 2019 ANNUAL REPORTOur customers Consistently delivering a positive customer experience enables us to create value for all of our stakeholders and is critical to our long-term success. Links to 2019 Group Performance Framework We are committed to improving the customer experience, as highlighted by the implementation of 16 initiatives in Australia in response to the Royal Commission. There were some challenges during the year including technology stability issues, and a period of underperformance in respect of assessment and approval times relative to peers in home lending. Institutional performance in key customer satisfaction/relationship strength surveys continued to be a highlight, along with strong digital engagement with customers. Refer to our Remuneration Report on pages 66 to 98 for further details. We seek to treat our customers fairly and responsibly, providing them with suitable and appropriate products and services, supported by strong data protection. We have identified three customer segments where we believe we can best achieve this: home owners, business owners and companies that move capital and goods across the region. Providing suitable products and services We have contacted more than 1 million of our retail and commercial customers, including customers who: • are in receipt of eligible Centrelink or Veterans’ Affairs benefits to offer to help them move to a low-cost, basic bank account. Since June 2019, we have contacted 128,624 customers (via email or letters); • are experiencing persistent credit card debt; • have Interest Only home loans set to expire within 6 months, reminding them of the expiry period and notifying them of the options available at the end of the period; • have opened an ANZ Access Advantage account within the last 13–16 days, reminding them to credit their account with regular salary payments; and • have Progress Saver periodical payment or direct debit due to expire in the next month to remind them an automated credit can help them receive bonus interest on their account. CUSTOMER STORY Helping customers to get on top of credit card debt We have been contacting credit card customers who are carrying persistent debt1 on their card to help them pay their debt faster. Customers have been offered financial education, and the opportunity to close their card and repay the remaining debt at a lower interest rate. We have contacted 9,500 customers as at 30 September 2019. Continuing his current repayment behaviour, John would have taken more than 9 years to pay off the debt – assuming there was no further spending on the card – accruing at least $12,000 in interest over that time. Earlier this year we contacted John*, a long-term customer who has held a credit card facility with ANZ since 1976. John had a balance of $9,500 (on a $10,000 limit) and the entirety of the balance was on a cash advance interest rate of 21.74% per annum. John had not transacted on the card since 2016 and had been making payments only slightly above the minimum monthly repayment amount. After contacting John and explaining his options, John agreed to an instalment plan with an interest rate of 7% per annum. This will enable him to pay off the debt in five years or less, saving more than $10,000 in interest charges. This program has been welcomed by many customers, including John who said, “I wish this had happened a long time ago … it’s such a relief.” 1. Where for at least the last 12 months a credit card has over 80% of the credit utilised and the customer has been paying 2–3% of the outstanding balance on average each month. * Customer name has been changed. 17 Our customers continued Home owners We are committed to fund and facilitate $1 billion of investment by 2023 to deliver around 3,200 more affordable, secure and sustainable homes to buy and rent in Australia. We are developing a housing supply pipeline through direct engagement with our clients (new and existing), supporting innovative models to finance new supply. This includes: • jointly arranging the inaugural bond issue of $315 million for the Commonwealth’s National Housing Finance and Investment Corporation (NHFIC), the largest social bond for housing in Australia; and • arranging the first wellbeing bonds in New Zealand for Housing New Zealand Corporation (NZ$500 million and NZ$600 million). We have also established a Housing Virtual Fund (the Fund) enabling us to accommodate non-conforming risk aspects of new housing models. Emerging housing models generally come with increased risk for the developer, the bank and the consumer, preventing innovative models from being brought to market at scale. The Fund ensures that we have a comprehensive internal review process, allowing us to utilise all of our expertise in understanding and managing risk. Support for first home buyers Our research shows that 64 percent of first home buyers are uncertain of what to do when it comes to buying their first property and they want someone they can trust to guide them through the process.1 In response, we are improving the skills of our frontline staff enabling them to provide tailored guidance and support to first home buyers. We have: • provided more than 3,300 frontline staff with Home Loan Coach training across Australia and New Zealand; • improved our First Home Coach training in Australia – nearly 800 of our frontline staff have completed this training; and • provided Construction Coach training in New Zealand to support customers building or renovating a home – more than 220 frontline staff have received training. We have also developed the most accurate property price predictor in the market to support customers in establishing the value of their future home. In recognition of our commitment to this customer segment ANZ has been named Bank of The Year for First Home Buyers by Canstar for three years running (2017–2019). Industry insights During the year we have undertaken significant engagement with industry stakeholders to ensure that as an organisation we are directly linked to the housing policy agenda, offering market expertise to support government, customers and the community with relevant insights to inform decision-making. We have entered into a three-year partnership with CoreLogic to deliver a bi-annual housing affordability report. The report provides in-depth market analysis of the Australian housing market for both buyers and renters. 1. ANZ Home Buying Research, Prescience, May 2015. 18 Making homes healthier in New Zealand According to research by the Building Research Association of New Zealand, about half of the homes built are unsuitable for the climate – they are not adequately insulated, have insufficient heating and are damp with visible signs of mould. “As New Zealand’s biggest home lender, housing is one area where we want to make a difference”, says Antonia Watson, Acting Chief Executive Officer, New Zealand. We have set aside NZ$100 million so our customers can enjoy warmer, healthier homes while potentially also keeping energy costs down. Last year we began offering our home loan customers (both owner-occupiers and investors) an interest- free home loan top-up (up to NZ$5,000). More than 1,800 interest-free home loans (to the value of NZ$6.3 million) have been drawn down as at 30 September 2019. The top-up offer was also extended to heat pumps in July 2019. In addition, in April 2019 we launched a Healthy Home Loan Package, that includes discounts to standard home loan rates, as well as fee waivers across a range of accounts, for customers buying, building or renovating a home to 6 Homestar or above, in New Zealand. Thirty four customers are now on the package (funds under management of NZ$11.7 million) and we are working to identify existing eligible customers to transition them across to the package. Not only are there health benefits associated with more energy efficient homes but occupants may also have more disposable income because they are paying lower power bills. “When every dollar counts, a lower home loan rate might swing the decision to go the extra mile on health and sustainability measures.” says Antonia. ANZ 2019 ANNUAL REPORTNet promoter score Australia Retail: ranking 4th1 (down from 3rd at end of 2018) Commercial: ranking 3rd2 (no change from 2018) New Zealand Retail: ranking 4th3 (no change from 2018) Commercial and Agricultural: ranking of 5th4 (no change from 2018) Customer remediation Customer experience Fair, responsible and efficient customer remediation is a focus for the bank, with significant investment being made across our Australia, Wealth and New Zealand Divisions. We are currently resolving identified fee or interest discrepancies with over 3.4 million Retail and Commercial customers. To date our Australian Retail and Commercial Responsible Banking team has remediated over one million customer accounts5 and issued refunds of around $62 million. In Wealth, the team has completed the first stage of a review to identify instances of inappropriate advice to customers. Over 7,000 advice cases, spanning more than a decade, were reviewed. In addition, the majority of remediation cases relating to ANZ Financial Planning ‘fee for no service’ have now been remediated. $ Wealth has remediated nearly 26,000 cases in total and made payments of $95.2m as at 30 September 2019. Over the 12 months to 30 September 2019, the Responsible Banking team has increased the number of dedicated remediation resources working on large scale customer remediation matters from around 150 to around 275 people. Similarly, the team within Wealth has expanded from around 120 to around 170 over the same time period and is projected to increase to around 200 by December 2019. Our New Zealand business also has almost 60 dedicated remediation resources. These additional resources, together with an increase in infrastructure and capability, are enabling us to refund impacted customers in a scalable and repeatable way. More than 500 people throughout the Australian Retail and Commercial business are also working on a number of smaller customer remediations, fixes and investigations. We are delivering an ongoing education program to share ‘lessons learnt’ and to highlight the impacts on customers when we fail to get it right. In creating a collective understanding of the root causes of our existing remediations, we continue to build a shared accountability for the prevention of future issues. 1. Roy Morgan Research Single Source, Australian population aged 14+, Main Financial Institution, six month rolling average to Sep’19. Ranking based on the four major Australian banks. One way in which we measure the experience of our customers is through Net Promoter Score. Net Promotor Score enables us to gauge whether we are meeting customer needs and expectations and how we are performing relative to peers. It is measured by asking customers how likely they are to recommend ANZ (on a 0–10 scale) and is calculated by subtracting the percentage of detractors (those who give a score of 0–6) from the percentage of promoters (those who give a 9 or 10). With respect to our Australian and New Zealand Retail and Commercial customers we failed to meet our target to improve our Net Promoter Score relative to peers. Our Institutional ranking remains at number one in both Australia and New Zealand. Managing customer complaints Listening to our customers and responding to their complaints in a timely, transparent and fair way is key to maintaining their confidence and trust in us. This year, both the Australian Financial Complaints Authority and the Australian Securities and Investments Commission identified the need for significant improvement in our internal dispute resolution. High complaint volumes and lengthy delays in resolution were highlighted. We have established a detailed action plan which sets out the changes we need to make to improve our customers’ experience and we will keep stakeholders informed of our progress. For further information on our approach to complaints handling, complaint volumes and the role of our Customer Advocate refer to our 2019 ESG Supplement available at anz.com/cs in December. 4. Business Finance Monitor, TNS Kantar Research. Base: Commercial ($3 million – $150 2. DBM Business Financial Services Monitor. Base: Commercial Banking (<$100 million annual turnover) Main Financial Institution customers. Six month average to Sep’19. Ranking based on the four major Australian banks. 5. 3. Retail Market Monitor, Camorra Research, six month rolling average to Sep’19. million annual turnover) and Agricultural (>500K annual turnover) customers. Four quarter rolling average to Q3’19. In certain instances ANZ makes: • a community service payment in lieu of a payment to a customer account. In 2019 charity payments were made for ~111,000 accounts totalling ~$355,000. • the customer payment via cheque. In 2019 cheques were issued for ~178,000 accounts totalling ~$11,088,000. A proportion of these cheques remain unpresented. 19 Our customers continued Offering customers more convenient and engaging banking solutions Fifteen years ago more than half of all banking transactions occurred within the branch network; today, that number is down to less than 10 percent. Of the 2.8 million customers using our ANZ app, 36 percent are using mobile banking only – up 30 percent this year, demonstrating the significant shift in how customers are choosing to engage with us. This digital banking evolution brings both opportunities and challenges for ANZ. We are tailoring our products and services to the changing habits of our customers, who have told us they want more flexibility in their banking. Our digital technology now makes it possible for our customers to serve themselves, anywhere, anytime and we are adapting the way we operate to accommodate this. Peak usage on the ANZ app is between 4–6pm, and even during our quietest time between 12–2am we are serving almost 100,000 customers. The benefits of open banking Open banking regulation came into force at the start of July in Australia, supporting the sharing of generic product data with third parties, with the aim of making it easier for customers to compare products. The sharing of customer specific data will start in early 2020. This will enable consumers to access data about themselves (personal, account and transaction data) and share it with accredited third parties of their choice. At the heart of open banking is trust in how open banking participants manage their customers’ data. We will continue to invest in our customers’ security and privacy, and apply our ethical principles to all data use and the outcomes that result. Our Data Ethics Principles put our customers’ interests first in how their data is collected, used and disclosed; and provide mechanisms for transparency and choice to help our customers understand and control their personal information. We will uphold these principles as the open banking regime begins, ensuring our customers can request the sharing of their data, while also maintaining control over where and how their data is used. “The emerging Australian data economy, sustained by customer- driven data sharing frameworks, should give customers more control in sharing information with confidence. Also, it should create opportunities for business to leverage their expertise, experience and technology into new areas to serve their customers. Businesses that engage with the data sector will have the opportunity to offer better services, and a more precise product to meet customer needs. Their customers should have the opportunity to benefit from enhanced choice and convenience. The efficient use of data, in a secure ecosystem with a strong governance structure, could be tremendously beneficial for businesses and customers alike.” Scott Farrell, Chair of Open Banking Review We are implementing digital solutions to assist our customers to improve their financial wellbeing. We have developed new features in the ANZ app to help our customers work towards their financial objectives by setting and tracking goals. Currently in the pilot phase, new features include data-driven ‘nudges’ (messages) to customers via the app, with milestones and tips to help them meet their savings goals. Of the 2.8 million customers using our ANZ app, 36 percent are using mobile banking only – up 30 percent this year With increasing digitalisation, a strong cyber security capability is critical As our customers choose to move their banking to digital platforms we are focused on safeguarding their money and personal information. We have invested heavily in our cyber security capability, and are in a strong position to keep our systems, data and customers safe from the increasing pace, scale and sophistication of cyber-attacks. Recognising humans play a significant role in the security ‘ecosystem’, we are delivering comprehensive education programs for employees and customers, simplifying cyber security, and making it easier to understand and implement. This year we have developed workshops to help small businesses stay safe online, raised awareness of online scams and reached millions of customers through our campaign to help them protect their ‘virtual’ valuables. We are also helping to develop the cyber security curriculum for Australian high schools to ‘grow’ the next generation of cyber security workers. Promoting a culture where security is everyone’s business means we are better placed to protect our systems, data and our customers, and can actively contribute to digital innovation and the economic opportunities a secure online world offers. Biometric authentication protecting customer payments in Australia and New Zealand ANZ was the first Australian bank to enable its customers to make high value payments (up to $25,000) via the ANZ app using their voice. Our voice ID technology allows customers to verify their identity using their voice, rather than a PIN or password. While still an emerging technology, we currently have almost one million customers in Australia registered for voice ID. To date there have been no instances of fraud from a voice biometric breach. Supplementary disclosures Refer to our 2019 ESG Supplement available at anz.com/cs in December for further disclosures, including historical data tables. 20 ANZ 2019 ANNUAL REPORTOur divisions Australia Retail and Commercial “ While this year has had its challenges, I’m pleased our recent actions have restored momentum in our home loans business and with the progress we’ve made in fixing the failures of the past.” Mark Hand – Group Executive Australia Retail and Commercial Banking External operating environment Business strategy outcomes Performance1 In Australia credit growth is slowing, revenue growth is negligible, interest rates are at record lows and regulation has increased substantially. Competition too is intense, particularly in the home loan market. New competitors built to make the most of digital innovations to serve customers are also having an impact. The housing market activity is improving off the back of the lower interest rates, and the removal of investor and interest only lending caps, but it is too soon to call a recovery. Businesses remain cautious and are taking a ‘wait and see’ approach with the economy. Investment continues to be below long- term averages. Financial Performance Cash continuing1 Momentum has returned in home lending with applications up 34% in the second half of 2019 (compared with the first half ), through improving turnaround times and greater clarity on lending policies, adjustments to lending caps and a major marketing campaign to restore confidence across our distribution channels. We are confident this will flow through to settlements. More than half of our customers now bank digitally and the ANZ App has 2.8 million users making more than $380 million worth of transactions every day. Our ANZ Business Growth Program has created more than 1,300 jobs and participants have increased their revenue by 374% and profit by 461%. Through our network and insights, our customers continue to succeed in Asia and more than 200 have joined us for delegations to China, Hong Kong, Singapore, Vietnam and Japan. 2019 was a challenging year for Australia Retail and Commercial, impacted by continued margin erosion, lower average lending volumes (a combination of the external environment and ANZ conservative business settings) and reduction in fee Income. The home loan portfolio, down 3%, was affected by slowing system credit growth, competition and more conservative home loan origination risk settings. Commercial Lending, also down 2%, was driven by lower volumes in Small Business Banking. Customers grew by more than 130,000 in the year to 6.4 million, with 3.6 million customers now digitally active. Deposits also increased in 2019 to $208 billion, with Retail deposits up 1% and Commercial up 5%. Productivity initiatives, including workforce and branch optimisation delivered cost savings and offset increased investment spending. Financial Performance for Australia Retail and Commercial is provided within the Our Performance section on pages 52 to 65. 1. Commercial includes Small Business Banking, Business Banking and Private Bank % of Group Profit FY19 Cash profit ($m) Net Loans & Advances ($b) 49% 2019 2018 3,195 3,626 2019 2018 332 341 % of Group Net Loans & Advances Return on Avg. RWAs (%) Customer Deposits ($b) 54% 2019 2018 2.0 2.2 2019 2018 208 203 1. On a cash profit (continuing operations) basis. Excludes non-core items included in statutory profit and discontinued operations included in cash profit. It is provided to assist readers in understanding the result of the ongoing business activities of the Group. For further information on adjustments between statutory and cash profit refer to page 53. 21 Our divisions continued Institutional “ Institutional is smaller but better – we’re in the right markets, with the right customers and at the right returns. Our focused strategy is delivering results, and we’re staying vigilant in managing risks relating to geopolitics, global trade and consumer retail trends.” Mark Whelan – Group Executive Institutional External operating environment Business strategy outcomes Performance Market conditions have been challenging, particularly in the second half of this financial year. This is due to a combination of record low interest rates, high liquidity, low volatility, and heightened geopolitical tensions. Institutional is focused on customers who value us, working within clear priority sectors, sharpening our geographic focus, simplifying products and technology and driving structural efficiencies. China has been adapting to a slowing economy, while the inverted US Treasury yield curve sparked fears of a potential economic recession in the world’s largest economy. Shifts in trade and supply chains due to the US-China trade war have had a positive impact on some markets, particularly in South-East Asia, where ANZ has a presence. ANZ is also well prepared for Brexit with our European branch network and licensing arrangements meaning customers do not need to make changes or open new accounts in order to continue to bank with us in Europe. Following our decision to exit lower returning and non-core customer relationships, Institutional is now in the process of pivoting to responsible and disciplined growth. We have also maintained our focus on reducing costs and capital efficiency. This has delivered leading market positions across key geographies (#1 Australia & NZ, #5 Asia) and #1 in overall relationship quality for the second year running. The sale of Retail, Commercial and SME in Papua New Guinea completed in September 2019 has enabled the business to focus on Institutional banking. The sale of our stake in Royal Bank in Cambodia (completed in July 2019) was also an important step in our simplification strategy. Financial Performance Cash continuing1 Institutional continued to deliver the benefits of a simpler and more disciplined business in 2019, reporting an increase in Cash Profit and growth in the balance sheet. Net Loans and Advances were up 10% while customer deposits grew 6%. Geographically, Australia, New Zealand and Asia Pacific, Europe & America all delivered profit growth, supported by strong customer revenue growth. Transaction Banking and Loans and Specialised Finance both increased revenue in 2019, up 8% and 7% respectively. Markets revenue was down marginally due to lower Balance Sheet revenue, while Franchise Sales and Franchise Trading both delivered stronger revenue outcomes. Focus on productivity contributed to another year of cost reductions, a result of lower full time equivalent staff, decrease in software amortisation and property efficiencies. Credit charges remained below long run trends. Financial Performance for Institutional is provided within the Our Performance section on pages 52 to 65. % of Group Profit FY19 Cash profit ($m) Net Loans & Advances ($b) 28% 2019 2018 1,828 1,480 2019 2018 % of Group Net Loans & Advances Return on Avg. RWAs (%) Customer Deposits ($b) 27% 2019 2018 1.1 0.9 2019 2018 165 150 217 206 1. On a cash profit (continuing operations) basis. Excludes non-core items included in statutory profit and discontinued operations included in cash profit. It is provided to assist readers in understanding the result of the ongoing business activities of the Group. For further information on adjustments between statutory and cash profit refer to page 53. 22 ANZ 2019 ANNUAL REPORTNew Zealand “ While it’s been a difficult year reputationally for the organisation, the business has stayed strong, with staff continuing to focus on doing the right thing by customers.” Antonia Watson – Acting Chief Executive Officer New Zealand External operating environment Business strategy outcomes Performance The New Zealand economy remains sound with commodity prices remaining solid, population growth still strong and continued low unemployment. GDP growth, however, has slowed. Business and consumer confidence is down due to uncertainty in the international economic outlook. This has resulted in lower business investment and consumer spending. That has meant the historically low official cash rate environment has not provided the economic stimulus many had hoped for. The level of regulatory scrutiny is increasing on all financial services entities in New Zealand and this is increasing compliance costs for the business. The proposed RBNZ capital changes – which are intended to create a stronger and more robust banking industry and are expected to be made public in December 2019. Financial Performance Cash continuing1 We continued to progress our strategy of simplifying the business and improving customer experience. The OnePath Life insurance business sale was completed in November 2018, as well as other non-core ANZ New Zealand assets Paymark and ANZ Securities. Frontline sales incentives were removed in 2019 to give confidence to customers that any products and services they purchased were sold to them for the right reasons. In striving to be the best bank to help Kiwis own homes, we developed a market leading proposition that includes a “healthy homes” package to better insulate and heat houses. The Commercial and Agri, and Institutional parts of ANZ New Zealand had a major focus on environmental initiatives to assist customers in the economy. Within the Wealth unit, superannuation product Kiwisaver continued its strong growth, surpassing $14.5 billion in funds under management. Our New Zealand business maintained a leading position in core banking products this year, with ~31% share of mortgages (August 2019), ~34% share of household deposits (August 2019) and ~24% share of KiwiSaver (June 2019). While the operating conditions were more challenging, Retail and Commercial both delivered balance sheet growth in 2019. Retail net loans and advances were up 4% (driven by Home Loan growth), and Commercial lending up 2%. Revenue for the division was however impacted by margin pressure from lower deposit margins and home loan mix changes. Customer deposits grew 3% and customer numbers grew modestly to 2.4 million, of which 1.5 million customers are digitally active. Digital sales were up ~4% and now account for ~ 30% of all retail sales. Focus in recent years on more conservative lending standards, together with a benign credit environment, contributed to provision charges remaining low this year. Financial Performance for New Zealand is provided within the Our Performance section on pages 52 to 65. % of Group Profit FY19 Cash profit (NZDm) Net Loans & Advances (NZDb) 22% 2019 2018 1,479 1,655 2019 2018 126 122 % of Group Net Loans & Advances Return on Avg. RWAs (%) Customer Deposits (NZDb) 19% 2019 2018 2.4 2.7 2019 2018 90 87 1. On a cash profit (continuing operations) basis. Excludes non-core items included in statutory profit and discontinued operations included in cash profit. It is provided to assist readers in understanding the result of the ongoing business activities of the Group. For further information on adjustments between statutory and cash profit refer to page 53. 23 Our people Most material issues icons Customer story icon We are developing the culture, capabilities and behaviours we need to live our purpose and values and deliver our strategy. Most material issues icons Customer story icon New icons/infographics Most material issues icons Our focus is on the following priorities: Most material issues icons initiatives in support of our New icons/infographics desired culture; Most material issues icons New icons/infographics strengthening our Risk Culture, including strengthening our Accountability and Consequence Framework; New icons/infographics changing the way in which we reward our people; Stakeholder icons New icons/infographics preparing our people for the future, ensuring we have the critical capabilities to succeed; and Stakeholder icons creating a diverse and inclusive workplace and building our people’s resilience and wellbeing. Stakeholder icons Links to 2019 Group Performance Framework Stakeholder icons How We Creat Value Icons Highlights during the year include: strengthening our Accountability and Consequence Framework; evolving our approach to measurement and governance of culture initiatives; redesigning and launching changes to how Stakeholder icons How We Creat Value Icons we manage and reward our people; solid progress in the investment in key skills for our future; launch of a digital How We Creat Value Icons learning platform; and a record level engagement survey result. Refer to our Remuneration Report on pages 66 to 98 for further detail. Culture Customer story icon Our desired culture is underpinned by our purpose, values, and Code of Conduct, as well as being focused on delivering great customer outcomes, making things simpler and always learning. Both a strong risk mindset and behaviours are embedded in our values, Code of Conduct and performance expectations, and we are committed to providing a safe environment in which all employees are empowered to ‘speak up’ and raise ideas or issues and concerns. Customer story icon Customer story icon We seek to understand and improve our culture on an ongoing basis and are continually improving the way we track and measure our progress. One way we do this is through our Enterprise Culture Steering Group, whose membership includes the CEO and other members of the Executive Committee, which meets twice a year and provides an opportunity for each Executive to present the cultural strengths and development areas of their business, and actions taken and planned to shift the culture. Culture assessments We are supported by a team of specialists in our Internal Audit group who undertake cultural assessments within the bank. These assessments assist our leaders to understand the culture within the business, how culture impacts the way we support customers and where culture could expose us to risk. The assessments focus on identifying cultural themes, underlying factors and their impact to support the business to drive sustainable change toward ANZ’s desired culture. They incorporate a blend of quantitative data, primarily through an employee survey, as well as qualitative data through employee focus groups. More than 20,000 employees have participated in culture assessments (since 2016) Once an assessment is completed, the implementation of actions to address cultural challenges is monitored, and the effectiveness of those actions in shifting towards the desired culture is reviewed. How We Creat Value Icons How We Creat Value Icons 24 ANZ 2019 ANNUAL REPORTStrengthening our risk culture During 2019 we have strengthened the way we deal with risk events through an enhanced Accountability and Consequence Framework, which is applicable to all of our people. New Accountability and Consequence Principles set out when and how an accountability review will be conducted following a material risk or audit event, define the various categories of accountability (e.g. direct, indirect, collective) and provide guidelines for the relevant Group Executive to consider in determining appropriate consequences. Appropriate consequences should reflect the severity of the issue and may include, for example, one or more of the following: coaching, counselling, formal warnings, impacts to performance and remuneration outcomes, impacts on promotion, application of malus and ultimately termination of employment for the most serious issues. The Consequence Review Group (CRG), chaired by the CEO, oversees the implementation and ongoing effectiveness of the Accountability and Consequence Framework, being cognisant of its impact on the culture of ANZ. The CRG reviews material risk and audit events and associated accountability and consequences. Our ongoing focus on accountability, consequences and driving a strong risk culture supports our customer commitment that when things go wrong, we fix them quickly and consistently hold executives to account where appropriate. ‘Speak up’ culture We also seek to support a strong ‘speak up’ culture and ensure managers recognise exemplary risk and audit behaviours. The focus on ‘speak up’ is being supported through our New Ways of Leading (NWOL) that are aligned with our purpose and values. NWOL focuses on five behaviours relevant for all employees and imperative for people leaders: be curious, create shared clarity, empower people, connect with empathy and grow people selflessly. We are incorporating culture into leader-led team activities to facilitate open, purposeful conversations about our culture and practices and create a psychologically safe environment for employees to ‘speak up’. We continue to promote and raise employee awareness of the various ways that employees can ‘speak up’ including through initiatives such as the Whistleblower Awareness Week. We have 39,060 full-time equivalent employees Application of consequences In 2019 across the Group, 151 employees were terminated for breaches of our Code of Conduct. A further 516 employees received a formal disciplinary outcome, with managers required to apply impacts to their performance and remuneration outcomes as part of the annual review process. Left to right: ANZ employees, Sewmee Samarasinghe and Kate London At the senior leadership level, 30 current or former senior leaders (Senior Executives, Executives and senior managers) had a formal consequence applied in 2019 for Code of Conduct breaches or findings of accountability for a material event, or otherwise left the bank after an investigation had been initiated. The 30 employees represent ~ 1% of the senior leader population. The consequences applied included warnings, impacts to performance and/or remuneration outcomes and cessation of employment. Senior leader consequences in 20191 Performance and remuneration consequence Formal warnings No longer employed 23 12 7 1. Individuals are included under all categories that are relevant meaning one individual may be reflected in multiple categories. Changes to remuneration A key focus this year has been the redesign of the way we financially reward and manage the performance of our people to better support our purpose, culture and values. The changes include rebalancing the way we pay our people so that variable remuneration is a smaller part of take home pay. For the majority of employees, variable remuneration will be based on Group performance only (i.e. no individual bonuses). These changes will apply from financial year 2020, and are more closely aligned to our desired culture, with increased focus on collaboration and team performance, as well as individual growth and development. We are implementing the recommendations from Stephen Sedgwick’s ‘Retail Banking Remuneration Review’, which is focused on strengthening the alignment of retail bank incentives, sales practices and good customer outcomes. Recommendations that ANZ is delivering independently are 90% complete and will be fully implemented well ahead of the October 2020 deadline. We continue to work with industry to progress the recommendations for third parties and principles to underpin customer metrics. Management provides regular updates to the Board Human Resources Committee on progress. 25 Our people continued Building workforce capability Diversity, inclusion and wellbeing We are making progress on our priority to build an engaged, diverse and inclusive workforce. We want our workforce to reflect the communities we serve and believe that leveraging the diversity of our people will allow us to innovate and improve customer experience. This year our efforts have focused on enabling social and economic participation through providing employment opportunities for people from under-represented groups (including Aboriginal and Torres Strait Islanders, people with disability and refugees). Overall, we are broadly on-track to meet our target to recruit >1,000 people from these groups by the end of FY20, reaching 734 since 2016. Our Spectrum Program is designed to offer employment opportunities to the autism community (sometimes described as part of the neurodivergent community) to build fulfilling careers in areas such as cyber security, coding and testing. This year we welcomed additional participants and nearly half of our original cohort moved into permanent ongoing employment with ANZ. ? 734 people employed from under-represented groups (since 2016) We recognise that addressing the barriers preventing women from being fairly represented in senior roles is the key to closing our gender pay gap. We have a target in place to increase the representation of Women in Leadership to 34.1%2 by the end of the financial year 2020. This year representation has increased by 0.5% (up from 32% as at September 2018). Our progress is monitored monthly by the CEO and an Executive Committee. A summary of our policy position on Diversity and Inclusion can be found at anz.com/corporate governance. We continue to make strong progress in supporting our people’s safety and wellbeing. Our Health and Safety policy, and associated programs, ensure that we provide an environment that enables employees to participate fully in the workplace and perform at their best. This year we have increased our focus on employee wellbeing, encompassing the areas of mental, physical, social and financial wellbeing. We also provide opportunities for our people to contribute to the communities in which they live and work through our giving and volunteering programs. For further detail see page 30. We are creating an environment where our people can learn and grow every day, helping us to build organisational agility and capability to remain competitive. We are building the capabilities of our leaders through the introduction of a new leadership feedback survey giving our leaders tangible and actionable feedback on their strengths and development opportunities. We continue to track the demonstration of our NWOL behaviours and our people are telling us through the leadership and engagement surveys that they are seeing their leaders demonstrating improvements across all five behaviours. Employee engagement: 77% (up from 73% in 2018)1 In addition, we are building the capabilities critical to delivering our strategy and to future-proofing our workforce, with a focus on investing in our pipeline of data and engineering talent with new roles and development opportunities in data analysis and science. During the year we launched a new social learning platform – Our Way of Learning (OWL). Combining the functionality of a search engine and a social learning network, OWL offers employees free access to internal subject matter experts at ANZ and external content providers and user-generated content. OWL can be accessed by our people anywhere, anytime, and on any device. In 2019 our people undertook almost 1.5 million hours of learning to increase their skills and capabilities, including self-directed learning through OWL. Supplementary disclosures Refer to our Remuneration Report on pages 66 to 98 for further detail. Refer to our 2019 ESG Supplement available at anz.com/cs in December for further disclosures, including historical data tables. 1. Against a target of improving by 6% to 80% by 2020 (against a 2016 baseline score of 74%). 2. Measures representation at the Senior Manager, Executive and Senior Executive levels. Includes all employees regardless of leave status but not contractors (who are included in FTE). 26 ANZ 2019 ANNUAL REPORTSince 2009 STREAT has helped more than 1,500 young people COMMUNITY STORY Cafe partnership helping to break the cycle of disadvantage Social enterprise STREAT provides a bridge to employment for young people experiencing disadvantage. Since it was founded in 2009 it has helped more than 1,500 young people build stability and health back into their lives, while gaining work experience and hospitality qualifications from regular training across STREAT’s businesses. “We have seven cafes, a bakery, a coffee roastery and a daily catering business and we generate 80 percent of our own income through these businesses,” says Bec Scott OAM, STREAT co-founder and Chief Executive Officer. STREAT’s newest location is a café housed inside ANZ’s campus at 839 Collins Street in Melbourne. Our decision to partner with a social enterprise was a deliberate and considered one. With the opening of our new building this year there was an opportunity to look at the tendering process differently and select a partner that aligned directly with our own values and purpose. Having a large group of our employees within such close quarters of the café helps the young people with their work experience. “STREAT works to create healthy people and a healthy planet. When you buy a coffee from us you’re creating training and employment opportunities for marginalised young Victorians, helping create change in coffee farming communities around the world and saving tonnes of disposable paper cups going to landfill each year.” says Bec. Trainees completing STREAT’s six month intensive program will spend two shifts a week at one of STREAT’s cafés. Bec says a strong rapport is built within the office environment over that time and corporate staff often ask about the trainees after they graduate. Left to right: Ryan McDonald – Cafe Operations Manager, STREAT, Bec Scott OAM – STREAT co-founder and Chief Executive Officer, Elise Bennetts – Chief Relationship Officer, STREAT 27 Our community Strong relationships with our stakeholders and the broader community are critical to our success. Banking is based on trust and we are working hard to regain the community’s trust following the Royal Commission. In 2019 $ 42.4% of employees volunteered We matched employee donations, collectively contributing over $2 million to charitable organisations Employees volunteered 134,930 hours to community organisations Improving financial wellbeing – at the core of our strategy Financial wellbeing contributes significantly to overall health and wellbeing, community connectedness and economic and social participation. Over many years we have invested in community programs, including Saver Plus and MoneyMinded, which have been proven to be an important part of the financial inclusion story for lower- income people. These programs have helped to build financial skills and resilience, develop active savings habits and improve overall financial wellbeing. Links to 2019 Group Performance Framework Regaining the trust of the community, government and other key stakeholders remains a major focus – our Reptrak community sentiment indicator improved over the 12 months to 58.8 but remains well below pre Royal Commission levels. We have retained high scores in a number of indices: • Corporate Confidence Index (CCI)1: Score above peer average • Dow Jones Sustainability Indices (DJSI)2: 2019 score of 82 (2018: 83). ANZ returned to global top ten (#10 overall) Refer to our Remuneration Report on pages 66 to 98 for further detail. Our financial inclusion program partnerships change lives Saver Plus – developed by Brotherhood of St Laurence and ANZ in 2003, program participants open an ANZ savings account, set a savings goal and save towards it regularly over 10 months while also attending MoneyMinded financial education sessions. On reaching their goal, savings are matched by ANZ dollar for dollar, up to $500, which must be spent on education. Since 2003, Saver Plus has reached over 43,600 lower-income participants and is expected to enable over $33 million of private sector funds to be invested in education by 2020. MoneyMinded – this program supports adults with low levels of financial literacy and those on lower incomes across 21 markets, including Australia and New Zealand. It is delivered by community partner organisations in Australia and New Zealand, and a mix of community organisations and ANZ employees in Asia and the Pacific. MoneyBusiness – operating since 2005, MoneyBusiness is deigned to build the money management skills and confidence of Aboriginal and Torres Strait Islanders. In that time it has reached over 79,500 participants and has been delivered in over 320 communities through either Australian Government- funded service providers or ANZ’s partners. 1. Corporate Confidence Index (CCI): Outcomes of the CCI are provided to ANZ on a confidential basis. 2. Dow Jones Sustainability Indices (DJSI): Evaluates the sustainability performance of thousands of companies trading publicly, operated under a strategic partnership between S&P Dow Jones Indices and RobecoSAM (Sustainable Asset Management). 28 ANZ 2019 ANNUAL REPORT$ More than 87,500 people participated in our MoneyMinded program in 2019 COMMUNITY STORY MoneyMinded – changing attitudes to money Taghrid participated in MoneyMinded through the Brotherhood of St Laurence’s Stepping Stones program. Stepping Stones is a micro- enterprise program offered to women who have migrant, refugee or asylum seeker backgrounds. Originally from Lebanon, Taghrid arrived in Australia 10 years ago with her husband and one-year-old daughter. Keen to start her own business making special occasion cakes she took part in Stepping Stones, completing MoneyMinded in the process. MoneyMinded taught her about prioritising her spending and deciphering between ‘needs and wants’. She also learned about the value of having ‘emergency money’. Since completing MoneyMinded Taghrid regularly transfers $50 into a specific savings account, ‘just like paying a bill’. With these savings she was able to buy a replacement car when hers broke down – before MoneyMinded she would have been without a car for several months. MoneyMinded has also changed her attitude to money. Taghrid is careful with her money, but she is also finding alternatives so she and her family are not missing out on enjoying life. “I’m not cutting anything, I’m not suffering. But at the same time, if I need something, I have money to buy it in a different way. I cut my coffee, but I enrolled in a gym,” she said. Taghrid has clear financial goals now too – a short-term goal of saving for materials for her business and a longer-term goal for her family to buy a home. Image: MoneyMinded participant Taghrid 29 Our community continued Community investment Public policy debate It is important that we are a part of the communities in which we operate, and we provide many opportunities for our people to get involved through our community programs – volunteering, funding and participating in community projects, or donating through workplace giving. We seek to contribute constructively to policy debate and understand the perspectives of our community’s elected representatives, policy makers and regulators. We contribute to debate on business, economic, social and environmental issues affecting our customers and shareholders. The strength of our relationships with partners in the not-for-profit sector is key to our ability to support the delivery of much needed services to the community. Many of our partners work in areas aligned to our priority areas of financial wellbeing, housing and environmental sustainability. $142.2 million in community investment1 Workplace giving Our workplace giving program enables employees in Australia to make contributions to around 30 charity partners through regular pre-tax payroll deductions. This year we introduced ‘double matching’ – for every dollar donated by an employee (up to $5,000 per employee in a tax year) through the program, ANZ donates two dollars. Our employees in New Zealand and Fiji can also donate through payroll to their respective staff foundations (charitable trusts that provide small grants) and ANZ double matches donations. Volunteering Our Volunteer Leave Policy, which applies to permanent, regular and fixed-term employees provides for at least one day of paid volunteer leave each year. Supplementary disclosures Refer to our 2019 ESG Supplement available at anz.com/cs in December for further disclosures, including historical data tables. We work in a collaborative and open way as members of associations that have similar interests and approaches to ours. In 2019 our key membership payments were: Australian Banking Association Business Council of Australia New Zealand Bankers’ Association (NZD) Business New Zealand (NZD) $4,045,653 $93,500 $294,979 $40,250 Payment to the Australian Banking Association includes our annual fee as well as expenditure related to communications activity, contribution to the establishment of a not-for-profit Debt Repayment Service, industry initiatives in response to the Royal Commission’s work, and industry reform activity such as the new Banking Code of Practice. Public policy advocacy We understand that some of our stakeholders are particularly interested in positions we hold on issues such as data security, privacy and climate change and our membership of industry associations that undertake advocacy on these issues. It is not the role of any association to represent solely ANZ’s, nor any other single member’s view. It is also not possible for industry associations to obtain a consensus on every issue. There is sometimes disagreement amongst members about the final positions taken by industry associations and even if we do not agree with it, we will participate in discussions. From time to time, we may take positions on certain matters not supported by the relevant industry association. For example, ANZ was the first major bank to support a ‘last resort’ compensation scheme for victims of misconduct. Such a scheme is now public policy. We place high importance on the ability to hold constructive dialogue within an association’s membership and we expect industry associations to be receptive to member feedback regarding their lobbying or advocacy approaches. 1. Figure includes forgone revenue of $109 million, being the cost of providing low or fee free accounts to a range of customers such as government benefit recipients, not for profit organisations and students. 30 ANZ 2019 ANNUAL REPORTA relatively new type of financing, social bonds are structured so the proceeds fund a social purpose CUSTOMER STORY Improving access to social and affordable housing for those most in need This year ANZ arranged bonds for both Australia’s National Housing Finance and Investment Corporation (NHFIC) and Housing New Zealand Corporation (HNZ), aimed at increasing access and availability of social and affordable housing on both sides of the Tasman. Well received by investors, the bonds – a A$315 million social bond for NHFIC and two wellbeing bonds for HNZ (NZ$500 million and NZ$600 million) – set benchmarks as the first ever capital markets issue for NHFIC and the first wellbeing bonds for HNZ. A relatively new type of financing, social bonds are structured so the proceeds fund a social purpose. In this case, owning a NHFIC or HNZ bond is an indirect investment into Australia and New Zealand’s social and affordable housing sector. The return is based on the credit-worthiness of the borrower who is responsible for directing the financing to social causes, with an obligation to report accordingly. Access to housing has a huge impact on people’s ability to thrive socially and economically, as well as to feel secure and be part of a local community. According to ANZ CEO Shayne Elliott, “One of the areas in which we can impact the community is in the area of housing. This is not about charitable works, it’s about bringing the full force of ANZ, one of the largest financial institutions in the country to bear; to have an impact and to shape the world for good.” Partnering with NHFIC and HNZ allowed ANZ to join forces and draw on each organisation’s expertise in order to deliver better outcomes for a range of stakeholders. Left to right: Nathan Dal Bon – Chief Executive Officer, National Housing Finance and Investment Corporation, Caryn Kakas – Head of Housing Strategy, Group Strategy, ANZ and Tessa Dann – Associate Director, Sustainable Finance, ANZ. 31 Governance Corporate Governance Framework SHAREHOLDERS BOARD OF DIRECTORS Audit Committee Ethics, Environment, Social and Governance Committee Risk Committee Human Resources Committee Digital Business and Technology Committee Nomination and Board Operations Committee BOARD RESERVED POWERS AND DELEGATION OF AUTHORITY POLICY CHIEF EXECUTIVE OFFICER GROUP EXECUTIVE COMMITTEE 32 ANZ 2019 ANNUAL REPORT Board of Directors 33 ANZ’s strong governance framework provides a solid structure for effective and responsible decision making within the organisation. The Board is responsible for the oversight of ANZ and its sound and prudent management, with specific duties as set out in its Charter available at anz.com/corporategovernance There are six principal Board Committees – the Audit Committee, the Ethics, Environment, Social and Governance Committee, the Risk Committee, the Human Resources Committee, the Digital Business and Technology Committee and the Nomination and Board Operations Committee. Each Committee has its own Charter setting out its roles and responsibilities. At management level, the Group Executive Committee comprises ANZ’s most senior executives. There is a delegations of authority framework that clearly outlines those matters delegated to the CEO and other members of senior management. For further detail on ANZ’s governance framework see our 2019 Corporate Governance Statement available at anz.com/corporategovernanceBelow from left to right1 RT Hon Sir John Key, GNZM AC Independent Non-Executive Director2 John Macfarlane Independent Non-Executive Director3 Paula Dwyer Independent Non-Executive Director 4 David Gonski, AC Chairman, Independent Non-Executive Director 5 Graeme Liebelt Independent Non-Executive Director 6 Ilana Atlas Independent Non-Executive Director7 Shayne Elliott Chief Executive Officer, Executive Director8 Jane Halton, AO PSM Independent Non-Executive DirectorFull biography details can be found on our website at anz.com/directors and on pages 38–42 of this report.Governance (continued) Directors’ Meetings The number of Board, and Board Committee, meetings held during the year and each Director’s attendance at those meetings are set out below: Board Risk Committee Audit Committee Ethics, Environment, Social and Governance Committee Digital Business and Technology Committee Nomination and Board Operations Committee Human Resources Committee Ilana Atlas Paula Dwyer Shayne Elliott2 David Gonski, AC Jane Halton, AO PSM A 12 12 12 12 12 Sir John Key, GNZM AC 12 Lee Hsien Yang3 Graeme Liebelt John Macfarlane 4 12 12 B 12 12 11 12 12 12 4 12 12 A B 8 8 A 8 8 B 8 8 8 8 8 8 8 3 8 8 8 3 8 8 8 8 8 8 A 6 6 6 6 2 6 B 6 6 6 6 2 6 A 5 5 5 5 B 5 5 5 5 A B 5 5 4 1 5 5 4 1 5 5 A 2 2 2 2 2 2 2 B 2 2 2 2 2 2 2 Special Committee of the Board1 A B 1 1 3 3 2 2 2 1 1 1 3 3 2 2 2 1 Committee of the Board1 Shares Committee1 A 1 3 4 B 1 3 4 A 1 2 2 2 1 2 1 B 1 2 2 2 1 2 1 Column A – Indicates the number of meetings the Director was eligible to attend. Column B – Indicates the number of meetings attended. The Chairman is an ex-officio member of the Risk, Audit, Human Resources, Ethics, Environment, Social and Governance, Digital Business and Technology and Nomination and Board Operations Committees. With respect to Committee meetings, the table above records attendance of Committee members. Any Director is entitled to attend these meetings and from time to time Directors attend meetings of Committees of which they are not a member. 1. The meetings of the Special Committee of the Board, Shares Committee and Committee of the Board as referred to in the table above include those conducted by written resolution. 2. The Board meeting Shayne Elliott did not attend was due to his appearance at the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. 3. Lee Hsien Yang retired as a Non-Executive Director on 19 December 2018. 34 ANZ 2019 ANNUAL REPORTExecutive Committee Below from left to right 1 Maile Carnegie Group Executive Digital and Australia Transformation Joined the Executive Committee on 27 June 2016. 2 Farhan Faruqui Group Executive International Joined the Executive Committee on 1 February 2016. 3 Gerard Florian Group Executive Technology Joined the Executive Committee on 30 January 2017. 4 Alexis George Deputy Chief Executive Officer and Group Executive Wealth Australia Joined the Executive Committee on 1 December 2016. 5 Kathryn van der Merwe Group Executive Talent and Culture Joined the Executive Committee on 1 May 2017. 6 Kevin Corbally Group Chief Risk Officer Joined the Executive Committee on 19 March 2018. 7 Mark Whelan Group Executive Institutional Joined the Executive Committee* on 20 October 2014. 8 Antonia Watson Acting Chief Executive Officer New Zealand Joined the Executive Committee on 17 June 2019. 9 Shayne Elliott Chief Executive Officer (appointed CEO on 1 January 2016). Joined the Executive Committee* on 1 June 2009. 10 Michelle Jablko Chief Financial Officer Joined the Executive Committee on 18 July 2016. 11 Mark Hand Group Executive Australia Retail and Commercial Banking Joined the Executive Committee on 15 May 2018. Full biography details can be found on our website at anz.com/exco *previously known as Management Board 35 Governance (continued) Board areas of focus in FY19 This year the Board and its Committees have undertaken key strategic, governance and oversight activities, including: STRATEGY AND PURPOSE-LED TRANSFORMATION CUSTOMER • Approving the development of a new customer focused section of the Board agenda, including in relation to: – Customer satisfaction, complaints and remediation – Regulatory changes impacting customers – ANZ’s approach to marketing and specific marketing initiatives • Providing oversight of ANZ’s approach to customer remediation and complaints • Participating in a detailed review of ANZ’s customer service lighthouse initiative, including meeting with participating front line staff • Reviewing ANZ’s approach to communicating customer initiatives to the front line • Conducting annual Board strategy session, focused on the long-term success of the company and learning lessons from past experience • Regularly discussing ANZ’s strategic priorities, including the refinement and implementation of them, with the Chief Executive Officer • Regularly discussing the progress of ANZ’s transformation of its Australian business and ANZ’s approach to it • As part of the Board’s visit to New Zealand, receiving detailed reports covering the entire NZ business and its direction • Continuing its focus on ANZ’s corporate culture, including reviewing results and key themes of ANZ’s culture assessments and ANZ’s staff engagement survey • Providing oversight of the design and implementation of ANZ’s redesign and simplification of remuneration and reward and Accountability and Consequences Frameworks, including reviewing and providing input into the Australian Prudential Regulation Authority’s executive remuneration proposals • Discussing future disruptive technologies and potential business impact on, and involvement by, ANZ 36 ANZ 2019 ANNUAL REPORTFINANCIAL GOVERNANCE AND REGULATORY • Reviewing and approving ANZ’s self-assessment of governance, culture and accountability practices and subsequent roadmap of remediation activities • Providing oversight of ANZ’s response to the final report of the Royal Commission • Participating in deep dives into how ANZ approaches compliance with numerous prudential standards • Creating a new Nomination and Board Operations Committee, consisting of all Non-Executive Directors, to focus on the Board’s own composition and operations • Embedding the increased remit of the Ethics, Environment, Social and Governance Committee to focus on ESG matters • Reviewing and implementing improvements to Board Committee reporting practices on technology related matters, including in relation to technology stability and simplicity, cloud and data governance and information and cyber security. • Reviewing and endorsing ANZ’s operating and strategic plans • Regularly discussing business momentum matters • Regularly discussing merger and acquisitions matters, including in relation to the progress of the transactions regarding the sale of its Wealth business • Providing oversight of capital management matters, including in relation to proposals from the Reserve Bank of New Zealand, the Australian Prudential Regulation Authority and current and future capital management options for ANZ • Reviewing ANZ’s governance processes for the preparation of its financial statements In addition to the regular meetings of the Board held in Melbourne and Sydney, the Board also met in Wagga Wagga, Perth and Auckland, and went to Hobart, with each trip including customer, staff and other stakeholder functions, with a distinct focus on engagement matters. 37 Governance (continued) Directors’ Qualifications, Experience and Special Responsibilities As at the date of this report, the Board comprises seven Non-Executive Directors and one Executive Director, the Chief Executive Officer. Lee Hsien Yang was a Non-Executive Director from February 2009 until his retirement in December 2018. The names of the current Directors, together with details of their qualifications, experience and special responsibilities are set out below. Audit Committee Ethics, Environment, Social and Governance Committee Risk Committee Human Resources Committee Digital Business and Technology Committee Nomination and Board Operations Committee David Gonski, AC CHAIR MEMBER POSITION Chairman, Independent Non-Executive Director QUALIFICATIONS BCom, LLB, FAICD(Life), FCPA RESPONSIBILITIES Chairman since 1 May 2014 and a Non-Executive Director since February 2014. David is an ex officio member of all Board Committees and Chair of the Ethics, Environment, Social and Governance Committee and Nomination and Board Operations Committee. CAREER David started his career as a lawyer at Herbert Smith Freehills, and is now one of Australia’s most respected business leaders and company directors. He has business experience in Australia and internationally, and is involved in a broad range of organisations in the government and education sectors. He is a leading philanthropist and provides strong community leadership, particularly in relation to education in Australia. RELEVANT OTHER DIRECTORSHIPS • Chairman: The University of New South Wales Foundation Limited (from 2005, Director from 1999). • Director: Sydney Airport Limited (from 2018), Lowy Institute for International Policy (from 2012) and Australian Philanthropic Services Limited (from 2012). • Member: Advisory Committee for Optus Limited (from 2013). • Chancellor: University of New South Wales Council (from 2005). • President: Art Gallery of NSW Trust (from 2016). RELEVANT FORMER DIRECTORSHIPS HELD IN LAST THREE YEARS INCLUDE Former Chairman: Review to Achieve Education Excellence in Australian Schools for the Commonwealth of Australia (2017–2018), Coca-Cola Amatil Limited (2001–2017, Director from 1997) and Sydney Theatre Company Ltd (2010–2016). Former Member: ASIC External Advisory Panel (2013–2019) Age 66 years | Residence Sydney, Australia 38 ANZ 2019 ANNUAL REPORTShayne Elliott Ilana Atlas CHAIR MEMBER POSITION POSITION Chief Executive Officer and Executive Director Independent Non-Executive Director QUALIFICATIONS BCom RESPONSIBILITIES Chief Executive Officer and Executive Director since 1 January 2016. CAREER Shayne has over 30 years’ experience in banking in Australia and overseas, in all aspects of the industry. Shayne joined ANZ as CEO Institutional in June 2009, and was appointed Chief Financial Officer in 2012. Prior to joining ANZ, Shayne held senior executive roles at EFG Hermes, the largest investment bank in the Middle East, which included Chief Operating Officer. He started his career with Citibank New Zealand and worked with Citibank/Citigroup for 20 years, holding various senior positions across the UK, USA, Egypt, Australia and Hong Kong. Shayne is a Director of the Financial Markets Foundation for Children and a member of the Australian Banking Association (which he also Chairs) and the Business Council of Australia. RELEVANT OTHER DIRECTORSHIPS • Chairman: Australian Banking Association (from 2017, Member from 2016). QUALIFICATIONS BJuris (Hons), LLB (Hons), LLM RESPONSIBILITIES Non-Executive Director since September 2014. Ilana is a member of the Audit Committee, Ethics, Environment, Social and Governance Committee and Nomination and Board Operations Committee. CAREER Ilana brings a strong financial services background and legal experience to the Board. Ilana was a partner at law firm Mallesons Stephen Jaques (now King & Wood Mallesons), where in addition to her practice in corporate law, she held a number of management roles in the firm including Executive Partner, People and Information, and Managing Partner. She also worked at Westpac for 10 years, where her roles included Group Secretary and General Counsel and Group Executive, People, where she was responsible for human resources, corporate affairs and sustainability. Ilana has a strong commitment to the community, in particular the arts and education. RELEVANT OTHER DIRECTORSHIPS • Chairman: Coca-Cola Amatil Limited (from 2017, Director from 2011) and Jawun (from 2017, Director from 2014). • Director: OneMarket Limited (from 2018) and Paul Ramsay • Director: ANZ Bank New Zealand Limited (from 2009) and the Foundation (from 2017). Financial Markets Foundation for Children (from 2016). • Member: Business Council of Australia (from 2016). Age 55 years | Residence Melbourne, Australia • Member: Panel of Adara Partners (from 2015). RELEVANT FORMER DIRECTORSHIPS HELD IN LAST THREE YEARS INCLUDE • Former Chairman: The Bell Shakespeare Company Limited (2010–2016, Director 2004–2016). • Former Director: Westfield Corporation Limited (2014–2018), Human Rights Law Centre Ltd (2012–2017) and Treasury Corporation of New South Wales (2013–2017). • Former Fellow: Senate of the University of Sydney (2015–2019) Age 65 years | Residence Sydney, Australia 39 Governance (continued) Paula Dwyer Jane Halton, AO PSM CHAIR MEMBER CHAIR MEMBER POSITION POSITION Independent Non-Executive Director Independent Non-Executive Director QUALIFICATIONS BCom, FCA, SF Fin, FAICD RESPONSIBILITIES Non-Executive Director since April 2012. Paula is a member of the Risk Committee, Human Resources Committee and Nomination and Board Operations Committee. CAREER Paula has extensive experience in financial markets, corporate finance, risk management and investments, having held senior executive roles at Calibre Asset Management, Ord Minnett (now J P Morgan) and at Price Waterhouse (now PricewaterhouseCoopers). Her career as a company director spans financial services, investment, insurance, healthcare, gambling and entertainment, fast moving consumer goods, property and construction and retailing sectors. Paula has a strong interest in education and medical research, having served as a member of the Geelong Grammar School Council and the Business and Economics Faculty at the University of Melbourne and as Deputy Chairman of Baker IDI. RELEVANT OTHER DIRECTORSHIPS • Chairman: Tabcorp Holdings Limited (from 2011, Director from 2005), Healthscope Limited (from 2014) and Kin Group Advisory Board (from 2014). • Director: Lion Pty Ltd (from 2012) and Allianz Australia Limited (from 2019). • Member: Kirin International Advisory Board (from 2012) and Australian Government Takeovers Panel (from 2017). QUALIFICATIONS BA (Hons) Psychology, FIML, FIPAA, NAM, Hon. FAAHMS, Hon. FACHSE, Hon. DLitt (UNSW) RESPONSIBILITIES Non-Executive Director since October 2016. Jane is a member of the Human Resources Committee, Ethics, Environment, Social and Governance Committee and Nomination and Board Operations Committee. CAREER Jane’s 33 year career in the public service includes the positions of Secretary of the Australian Department of Finance, Secretary of the Australian Department of Health, Secretary for the Department of Health and Ageing, and Executive Co-ordinator (Deputy Secretary) of the Department of the Prime Minister and Cabinet. She brings to the Board extensive experience in finance, insurance, risk management, information technology, human resources, health and ageing and public policy. She also has significant international experience. Jane has contributed extensively to community health through local and international organisations including the World Health Organisation and National Aboriginal and Torres Strait Islander Health Council. RELEVANT OTHER DIRECTORSHIPS • Chairman: Vault Systems (from 2017), Coalition for Epidemic Preparedness Innovations (Norway) (from 2018, Member from 2016) and Council on the Ageing Australia (from 2017). • Director: Clayton Utz (from 2017) and Crown Resorts Limited Age 59 years | Residence Melbourne, Australia (from 2018). • Member: Executive Board of the Institute of Health Metrics and Evaluation at the University of Washington (from 2007). • Adjunct Professor: University of Sydney and University of Canberra. • Council Member: Australian Strategic Policy Institute (from 2016). RELEVANT FORMER DIRECTORSHIPS HELD IN LAST THREE YEARS INCLUDE • Former Chairman: OECD Asian Senior Budget Officials Network (2014–2016). • Former Public Policy Fellow: ANU Crawford School of Public Policy (2012–2016). Age 59 years | Residence Canberra, Australia 40 ANZ 2019 ANNUAL REPORTRt Hon Sir John Key, GNZM AC MEMBER Graeme Liebelt CHAIR MEMBER POSITION Independent Non-Executive Director QUALIFICATIONS BCom, DCom (Honoris Causa) RESPONSIBILITIES Non-Executive Director since February 2018. Sir John is a member of the Ethics, Environment, Social and Governance Committee, Risk Committee, Digital Business and Technology Committee and Nomination and Board Operations Committee. CAREER Sir John was Prime Minister of New Zealand from 2008 to 2016, having commenced his political career in 2002. Sir John had a long career in international finance, primarily for Bankers Trust in New Zealand and Merrill Lynch in Singapore, London and Sydney. He was previously a member of the Foreign Exchange Committee of the Federal Reserve Bank of New York (from 1999 to 2001). Sir John was made a Knight Grand Companion of the New Zealand Order of Merit in the 2017 Queen’s Birthday Honours. In 2017 Sir John became a Companion of the Order of Australia for advancing the Australia-New Zealand bilateral relationship. RELEVANT OTHER DIRECTORSHIPS • Chairman: ANZ Bank New Zealand Limited (from 2018, Director from 2017). • Director: Air New Zealand Limited (from 2017) and Palo Alto Networks (from 2019). RELEVANT FORMER DIRECTORSHIPS HELD IN LAST THREE YEARS INCLUDE • Former Chairman: The International Democratic Union (2014–2018). Age 58 years | Residence Auckland, New Zealand. POSITION Independent Non-Executive Director QUALIFICATIONS BEc (Hons), FAICD, FTSE, FIML RESPONSIBILITIES Non-Executive Director since July 2013. Graeme is a member of the Audit Committee, Human Resources Committee and Nomination and Board Operations Committee. CAREER Graeme brings to the Board his experience of a 23 year executive career with Orica Limited (including a period as Chief Executive Officer), a global mining services company with operations in more than 50 countries. He has extensive international experience and a strong record of achievement as a senior executive, including in strategy development and implementation. Graeme is committed to global trade and cooperation, as well as community education. RELEVANT OTHER DIRECTORSHIPS • Chairman: Amcor Limited (from 2013, Director from 2012) • Director: Australian Foundation Investment Company Limited (from 2012) and Carey Baptist Grammar School (from 2012). RELEVANT FORMER DIRECTORSHIPS HELD IN LAST THREE YEARS INCLUDE • Former Chairman: DuluxGroup Limited (2018–2019, Director from 2016). Age 65 years | Residence Melbourne, Australia 41 Governance (continued) Company Secretaries’ Qualifications and Experience John Macfarlane MEMBER Currently there are two people appointed as Company Secretaries of the Company. Details of their roles are contained in the Corporate Governance Statement. Their qualifications and experience are as follows: POSITION Independent Non-Executive Director QUALIFICATIONS BCom, MCom (Hons) RESPONSIBILITIES Non-Executive Director since May 2014. John is a member of the Audit Committee, Risk Committee, Digital Business and Technology Committee and Nomination and Board Operations Committee. CAREER John is one of Australia’s most experienced international bankers having previously served as Executive Chairman of Deutsche Bank Australia and New Zealand, and CEO of Deutsche Bank Australia. John has also worked in the USA, Japan and PNG, and brings to the Board a depth of banking experience in ANZ’s key markets in Australia, New Zealand and the Asia Pacific. He is committed to community health, and is a Director of the Aikenhead Centre of Medical Discovery Limited (from 2016). RELEVANT OTHER DIRECTORSHIPS Director: Craigs Investment Partners Limited (from 2013), Colmac Group Pty Ltd (from 2014), AGInvest Holdings Limited (MyFarm Limited) (from 2014, Chairman 2014–2016), Balmoral Pastoral Investments (from 2017) and L1 Long Short Fund (from 2018). RELEVANT FORMER DIRECTORSHIPS HELD IN LAST THREE YEARS INCLUDE Former Director: St Vincent’s Institute of Medical Research (2008–2019) Age 59 years | Residence Melbourne, Australia Ken Adams POSITION Group General Counsel QUALIFICATIONS BA, LLB, LLM Ken joined ANZ as Group General Counsel in August 2019, having assisted it with major legal issues for over 10 years. Prior to ANZ, Ken was a Partner of Freehills and later Herbert Smith Freehills for 21 years, and for 6 years was a member of the Herbert Smith Freehills Global Board. Ken is one of Australia’s leading commercial lawyers with significant experience in class actions, and complex problems requiring strategic and multi-disciplinary analysis. He holds a Master of Laws from the University of Melbourne and is a co-author of Class Actions in Australia. Simon Pordage POSITION Company Secretary QUALIFICATIONS LLB (Hons), FGIA, FCIS Simon joined ANZ in May 2016. He is a Chartered Secretary and has extensive company secretarial and corporate governance experience. From 2009 to 2016 he was Company Secretary for Australian Foundation Investment Company Limited and a number of other listed investment companies. Other former roles include being Deputy Company Secretary for ANZ and Head of Board Support for Barclays PLC in the United Kingdom. Simon is committed to the promotion of good corporate governance. He is a former National President and Chairman of Governance Institute of Australia, and is a member and former Chairman of its National Legislation Review Committee, and regularly presents on governance issues. 42 ANZ 2019 ANNUAL REPORTMost material issues icons Customer story icon New icons/infographics We have had a banking relationship with Willie Smith’s for more than 100 years CUSTOMER STORY Growing business sustainably Stakeholder icons Willie Smith’s Organic Apples and Cider is a family-run business in Huonville, Tasmania. The family started apple farming in 1888 and the business has since evolved into a premium supplier of organic apples, cider and spirits. Over the years they have faced many challenges, including bushfires and the collapse of Tasmania’s apple export industry in 1973 (the result of Britain joining the European Common Market). In response, Ian Smith, a third-generation orchardist, built controlled-atmosphere cool stores and began exporting to Asia in How We Creat Value Icons the 1980s. More recently his son Andrew has converted the orchard into an organic farm, in the belief that growing food without the need for chemical fertilisers and pesticides is better for their land, their customers and the Tasmanian environment. Willie Smith’s has had a banking relationship with ANZ for more than 100 years. In June this year members of our Board and Executive visited the cider production facilities and packing shed, meeting with the workers and learning about what matters to them and their local community. “I have worked hard to evolve Willie Smiths into a vertically integrated agribusiness in the last twenty years. The key ingredients have been innovation, hard work and good relationships. I feel confident and comfortable in our working relationship with ANZ,” said Andrew. Supporting the agricultural sector is an important part of ANZ’s history, and banking customers like Willie Smith’s aligns with our focus on helping our customers grow their business sustainably. Image: Andrew Smith 43 Risk management The successful delivery of the bank’s strategy is dependent on sound risk management. All of the bank’s activities involve – to varying degrees – the analysis, evaluation, acceptance and management of risks or a combination of risks. Sound risk management plays a critical role in positioning us to prepare for, and respond to, opportunities and challenges in our operating environment. Our progress This year we have continued to strengthen our risk management capabilities, focusing on: Culture and conduct • We have initiated a programme of work to build out how we will measure, monitor and manage conduct risk to allow us to better understand and respond to the drivers of poor conduct. This has included introducing new accountability and consequence principles for employees found accountable for material failure and non-compliance as well as recognising positive risk behaviours in our annual performance and remuneration reviews. • We have raised employee awareness about our whistleblower processes and made it easier for them to ‘speak up’– including through initiatives such as the inaugural Whistleblower Awareness Week this year. Simplification • Investment has been made in our risk systems, including enhancing our data analytics to improve our ability to identify issues, and more swiftly understand the root causes. • Standardisation and simplification of our wholesale risk practices and policies has helped significantly improve time responsiveness thereby delivering a better banker and customer experience. Non-financial risk • We have redesigned our non-financial risk framework in response to feedback that it was too complex. Significant work has been undertaken to simplify our language around operational risk, consolidate our framework documentation, and clarify the requirements and roles and responsibilities of our staff. • We have established a Royal Commission and Self-Assessment Oversight Group to provide oversight of the integrated approach and plans to address the Self-Assessment focus areas and Royal Commission ‘lessons’. This includes, for example, commissioning and reviewing reports on progress in addressing the Self- Assessment focus areas, our 16 Royal Commission commitments and actions by government to respond to the Royal Commission. “ Strong risk management is a necessity if we are to anticipate and navigate ANZ through a changing environment.” Kevin Corbally – Group Chief Risk Officer Our Risk Management Framework The Board is responsible for establishing and overseeing the Group’s risk management framework. The Board has delegated authority to the Board Risk Committee (BRC) to develop and monitor compliance with the Group’s risk management policies. The Committee reports regularly to the Board on its activities. The key pillars of the Group’s risk management framework include: • the Risk Appetite Statement (RAS), which sets out the Board’s expectations regarding the degree of risk that the Group is prepared to accept in pursuing its strategic objectives and its operating plan; and • the Risk Management Statement (RMS), which describes the Group’s strategy for managing risks and a summary of the key elements of the Risk Management Framework (RMF) that give effect to that strategy. The RMS includes: a description of each material risk; and an overview of how the RMF addresses each risk, with reference to the relevant policies, standards and procedures. It also includes information on how the Group identifies, measures, evaluates, monitors, reports and then either controls or mitigates material risks. The Group operates a Three Lines-of-Defence Model in regard to risk management that helps embed a culture where risk is everyone’s responsibility. The business – as the first line of defence – has day to day ownership of risks and controls and is accountable for identifying and managing its own risks. The Risk Function is the second line of defence, providing a strong and independent oversight of the work undertaken to manage the risk, as well as developing and maintaining the Risk Management Framework. The final line of defence is Internal Audit and includes independent assurance that evaluates the adequacy and effectiveness of both first and second line risk management approaches. Links to 2019 Group Performance Framework We continue to operate in a dynamic and challenging external and regulatory environment placing significant demands on the Risk and Compliance function. There were no material breaches of our Group Risk Appetite Statement, and the number of adverse audits fell by a third with management demonstrating accountability for fixing issues in a timely and sustainable manner. While there were many positives from a risk perspective there were some non- financial risk shortcomings from a regulatory, customer and community perspective. Refer to our Remuneration Report on pages 66 to 98 for further detail. 44 ANZ 2019 ANNUAL REPORTFighting financial crime Financial crime threats continue to evolve, as do the regulatory measures required to address them. In response we have: • invested heavily in capturing and understanding financial crime data and infrastructure, upgrading sanctions and fraud platforms; • implemented a network data analysis tool, improving our ability to collaborate with external parties to fight financial crime; and • focused on the growth and development of employees, developing a gap analysis tool to inform our thinking on the current and future capabilities required of our people to combat financial crime. BOARD OF DIRECTORS The governance and oversight of risk, whilst embedded in day to day activities, is also the focus of committees and regular forums across the bank (see diagram below). The committees and forums discuss and monitor known and emerging risks, reviewing management plans and monitoring progress to address known issues. The risk landscape is continually evolving and we are therefore constantly reviewing issues to consider their materiality to the bank’s operations. Two risks we are currently seeking to understand further are: Cyber security risk: while not new, the increasing reliance we have on information security systems to hold our data and our customers’ data requires us to continually invest in and test the adequacy of our safeguards against evolving cyber attacks and new technology. See page 20 for further detail, Climate change risk: the financial risks associated with climate change are subject to increasing prudential and regulatory oversight and are therefore an area of focus for us. See pages 48 to 49 for further detail on our approach to climate-related financial risks. EXECUTIVE COMMITTEE ANZ’s most senior executives meet regularly to discuss performance and review shared initiatives Consequence Review Group KEY MANAGEMENT COMMITTEES Credit and Market Risk Committee Group Asset and Liability Committee Operational Risk Executive Committee Ethics and Responsible Business Committee Investment Committee Royal Commission and Self-Assessment Oversight Group Credit Ratings System Oversight Committee Capital and Stress Testing Oversight Committee Modelling Ratings Working Groups and Usage Forums Divisional Initiatives Review Committees /Project Advisory Councils Divisional Risk Management Committees Various Divisional Specific Management Committees Operational Risk Committee Product Committee Divisional Consequence Review Groups Regional or Country Risk Management Committees Country Assets and Liabilities Committees p u o r G n o i s i v D i y r t n u o C 45 Risk management (continued) Key material risks The material risks facing the group (as per the Group’s Risk Management Statement) and how these risks are managed, are summarised below: Risk Type Description Managing the risk Most material issues icons Material ESG issues1 Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Capital Adequacy Risk Compliance Risk The risk of loss arising from the Group failing to maintain the level of capital required by prudential regulators and other key stakeholders (shareholders, debt investors, depositors, rating agencies, etc.) to support ANZ’s consolidated operations and risk appetite. The risk of failure to act in accordance with laws, regulations, industry standards and codes, internal policies and procedures and principles of good governance as applicable to the Group’s businesses. Credit Risk The risk of financial loss resulting from: • a counterparty failing to fulfil its obligations; or • a decrease in credit quality of a counterparty resulting in a financial loss. Credit Risk incorporates the risks associated with us lending to customers who could be impacted by climate change or by changes to laws, regulations, or other policies adopted by governments or regulatory authorities, including carbon pricing and climate change adaptation or mitigation policies. We pursue an active approach to Capital Management through ongoing review, and Board approval, of the level and composition of our capital base against key policy objectives. Most material issues icons New icons/infographics Most material issues icons Key features of how we manage Compliance Risk as part of our Operational Risk framework include: • centralised management of key obligations, and Most material issues icons emphasis on identifying changes in regulations and the Most material issues icons business environment, so as to enable us to proactively assess emerging compliance risks and implement robust reporting and certification processes. New icons/infographics • recognition of incident management as a separate New icons/infographics element to enhance ANZ’s ability to identify, manage and report on incidents/breaches in a timely manner. New icons/infographics • the Whistleblower Protection Policy, allowing employees and contractors to make confidential, New icons/infographics anonymous submissions regarding concerns relating to accounting, internal control, compliance, audit and other matters. Most material issues icons Stakeholder icons Most material issues icons Our Credit Risk framework is top down, being defined by credit principles and policies. Credit policies, requirements and procedures cover all aspects of the credit life cycle — for example: transaction structuring, risk grading, initial approval, ongoing management and problem debt management, as well as specialist policy topics. New icons/infographics Most material issues icons Stakeholder icons Stakeholder icons New icons/infographics Stakeholder icons New icons/infographics Most material issues icons How We Creat Value Icons Stakeholder icons Liquidity and Funding Risk The risk that the Group is unable to meet its payment obligations as they fall due, including: Key principles in managing our Liquidity and Funding Risk include: • maintaining our ability to meet liquidity ‘survival • repaying depositors or maturing wholesale debt; or horizons’ under a range of stress scenarios to meet cash flow obligations over a short to medium-term horizon; How We Creat Value Icons • the Group having insufficient capacity to fund increases in assets. Market Risk The risk to the Group’s earnings arising from: • changes in any interest rates, foreign exchange rates, credit spreads, volatility and correlations; or • from fluctuations in bond, commodity or equity prices. New icons/infographics • maintaining a strong structural funding profile; and Most material issues icons Stakeholder icons • maintaining a portfolio of high-quality liquid assets How We Creat Value Icons to act as a source of liquidity in times of stress. How We Creat Value Icons Stakeholder icons How We Creat Value Icons Our risk management and control framework for Market Risk involves us quantifying the magnitude of market risk within the trading and balance sheet portfolios through independent risk measurement. This identifies the range of possible outcomes, the likely timeframe, and the likelihood of the outcome occurring. Then we allocate an appropriate amount of capital to support these activities. New icons/infographics Stakeholder icons 46 How We Creat Value Icons Stakeholder icons How We Creat Value Icons How We Creat Value Icons Stakeholder icons How We Creat Value Icons How We Creat Value Icons ANZ 2019 ANNUAL REPORT Risk Type Description Managing the risk Most material issues icons Material ESG issues1 Customer story icon Most material issues icons Operational Risk The risk of loss and/or non-compliance with laws resulting from inadequate or failed internal processes, people and/or systems, or from external events. This definition includes legal risk, and the risk of reputation loss, or damage arising from inadequate or failed internal processes, people and systems, but excludes strategic risk. Reputation Risk The risk of loss that directly or indirectly impacts earnings, capital adequacy or value, that is caused by: • adverse perceptions of the Group held by any of customers, the community, shareholders, investors, regulators, or rating agencies; • conduct risk associated with the Group’s employees or contractors (or both); or • the social and/or environmental impacts of our lending decisions. The risk that the Group’s business strategy and strategic objectives may lead to an increase in other key Material Risks — for example: Credit Risk, Market Risk and Operational Risk. The risk of loss and/or non-compliance with laws resulting from inadequate or failed internal processes, people and systems or from external events impacting on IT assets, including the compromise of an IT asset’s confidentiality, integrity or availability. Strategic Risk Technology Risk Most material issues icons New icons/infographics We operate a Three-Lines-of-Defence Model to manage Operational Risk, with each Line of Defence having defined roles, responsibilities and escalation paths to support effective communication and effective management of our operational risk. We also have ongoing review mechanisms to ensure our Operational Risk framework continues to meet organisational needs and regulatory requirements. New icons/infographics Most material issues icons Most material issues icons We manage Reputation Risk by maintaining a positive and dynamic culture that: New icons/infographics Most material issues icons • ensures we act with integrity; and • enables us to build strong and trusted relationships with customers and clients, with colleagues, and with the broader society. New icons/infographics We have well established decision-making frameworks and policies to ensure our business decisions are guided by sound social and environmental standards that take into account Reputation Risk. Most material issues icons New icons/infographics New icons/infographics Stakeholder icons Stakeholder icons We consider and manage strategic risks through our annual strategic planning process, managed by the Executive Committee and approved by the Board. Any increase to our Key Material Risks is managed in accordance with the risk management specified above. Most material issues icons New icons/infographics Consistent with the management of Operational Risk, we operate a Three-Lines-of-Defence model to manage Technology Risk, with each Line of Defence having defined roles, responsibilities and escalation paths to support effective communication and effective management of our technology risk. We also have ongoing review mechanisms to ensure our Operational Risk framework, which is also used to manage Technology Risk, continues to meet organisational needs and regulatory requirements. New icons/infographics Stakeholder icons Most material issues icons How We Creat Value Icons Stakeholder icons Stakeholder icons Most material issues icons Stakeholder icons New icons/infographics How We Creat Value Icons Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Customer story icon Most material issues icons Customer story icon 1. See page 3 for information on our material ESG issues New icons/infographics How We Creat Value Icons Most material issues icons Fairness and ethical conduct Most material issues icons New icons/infographics Most material issues icons Fraud and data security Customer experience Most material issues icons New icons/infographics Corporate governance New icons/infographics Digital innovation New icons/infographics New icons/infographics Customer story icon How We Creat Value Icons Customer story icon For further information about the principal risks Stakeholder icons and uncertainties that the Group faces, see our ‘Principal risks and Uncertainties’ disclosure How We Creat Value Icons available at anz.com/shareholder/centre Customer story icon Customer story icon How We Creat Value Icons Stakeholder icons Stakeholder icons Stakeholder icons How We Creat Value Icons 47 Stakeholder icons How We Creat Value Icons How We Creat Value Icons How We Creat Value Icons Stakeholder icons Stakeholder icons Stakeholder icons Stakeholder icons How We Creat Value Icons How We Creat Value Icons How We Creat Value Icons How We Creat Value Icons How We Creat Value Icons Risk management (continued) Our approach to climate change We seek to provide investors and other stakeholders with information enabling them to assess the adequacy of our approach to climate change and our ability to manage the associated risks and opportunities. This is the third year we have reported using the recommendations of the Financial Stability Board Taskforce on Climate-related Financial Disclosures (TCFD). For detailed information see ‘ANZ 2019 climate- related financial disclosures’ on anz.com/annualreport. In 2019 we have focused on: Training our people on climate-related risks and opportunities Engaging with our largest-emitting customers on their transition plans Feeding the results of our customer engagement into our assessments of individual customers and carbon-intensive portfolios, in particular the energy, transport, buildings and food, beverage and agricultural sectors Engaging with our customers on their transition plans Throughout 2019 we have analysed the carbon disclosures of over 80 of our largest emitting customers and engaged with 29 of these to support them to establish, and where appropriate, strengthen existing low carbon transition plans. This engagement will inform the development of a model applicable to our broader customer base enabling us to encourage customers to improve the management and disclosure of their climate-related risks and opportunities. Within each industry our customers have different starting points. Both through customer discussions and reviews of public disclosures we are developing a better understanding of our customers’ preparation for, and management of, their most likely climate-related risks and opportunities. Insights we have gained from these customer conversations include: Energy Transport Buildings Food, beverage and agriculture Energy: our engagement in this sector is initially focused on customers with thermal coal operations. Some customers see continuing strong demand for high-quality, low-cost Australian thermal coal that will be used in recently built or planned high efficiency, lower emissions (HELE) plants across Asia; their strategy is focused on developing high quality thermal coal assets and they are committed to improving their external disclosures. Other customers have undertaken scenario analysis (aligned with TCFD recommendations), revealing that some of their commodities perform worst under a low-carbon transition; in response they are directing limited expenditure to thermal coal and most of this is in maintenance capital rather than expansion. Some companies are also starting to work with their suppliers and customers to seek to reduce the emissions associated with the use of their mining commodities, ie ‘Scope 3’ emissions. Transport: a significant customer has ambitious plans to expand their electric vehicle fleet in Australia and is building a new distribution centre that will integrate rooftop solar and electric vehicle charging bays. They also plan to enter a renewable energy power purchase agreement (PPA) to lower their carbon footprint and shield themselves from price volatility. Buildings: a number of customers have established net-zero carbon targets that will be achieved largely through improved energy efficiency and onsite solar installations, setting time bound goals to achieve this by 2030. Food, beverage and agriculture: for many of our agribusiness and food producers, the physical risks of climate change (e.g., water availability and supply) represent the most material and immediate risk to their business, rather than transition risks. We have observed these customers are increasingly focused on managing climate-related risks by committing to reduce or remove deforestation from their operations and supply chains. 48 ANZ 2019 ANNUAL REPORTOur progress on the TCFD TCFD theme Our progress to date Focus areas – 2020/21 Beyond 2020 vision Governance • Board Risk Committee oversees management of • Align with regulatory • An enhanced risk Strategy climate-related risks • Board Ethics, Environment, Social and Governance Committee approves climate-related objectives, goals and targets • Ethics and Responsible Business Committee (executive management) oversees our approach to sustainability and reviews climate-related risks • ANZ’s Climate Change Statement (available on anz.com) reaffirms support for the Paris Agreement goals and transition to a net-zero carbon economy • Managing the net-zero carbon transition focuses on an orderly and just transition that gives careful consideration to the impacts on communities • Participation in a United Nations Environment Program Finance Industry (UNEP FI) working group on TCFD scenario analysis that issued recommendations and methods to assess portfolio transition and physical risks • Low carbon products and services within our Institutional business focused on climate-related opportunities • Analysis of flood-related risks for our home loan portfolio in a major regional location of Australia • Test-pilot of socio-economic indicators showing financial resilience of home loan customers with respect to flood risk guidance on climate-related risk governance, including stress testing of selected portfolios management framework that is responsive to climate change, and meets financial regulators’ requirements • Consider extending scenario • ANZ business strategy more closely aligned to a resilient and sustainable economy that supports the Paris Agreement goals and Sustainable Development Goals analysis to incorporate bushfire, flood and other risks relating to retail customers • Possible extension of emerging environmental and climate-related risks to other segments of the home loan portfolio • Include climate risk reference in agriculture related lending guidance documents used by our front line bankers Risk management • Climate change risk added to Group and Institutional Risk Appetite Statements • Climate change identified as a Principal Risk and Uncertainty in our UK Disclosure and Transparency Rules (DTR) Submission • Guidelines and training provided to over 1,000 of our Institutional bankers on customers’ transition plan discussions • Enhanced financial analysis and stronger credit approval terms applied to agricultural property purchases in regions of low average rainfall or measured variability • New agribusiness customers assessed for financial resilience and understanding of rainfall and climate trends in their area, and water budgets considered if irrigating Metrics and targets • Support 100 of our largest emitting customers1 to establish or strengthen low carbon transition plans by 2021, with metrics developed to track progress • Exceeded our 5-year $15 billion target to fund and facilitate low carbon and environmentally sustainable solutions • Power Purchase Agreement to increase renewable energy use in our Australian operations • Ongoing emissions reduction targets for ANZ energy use aligned with the Paris Agreement goals • Integrate assessment of climate-related risks into our Group risk management framework • Standard discussions with business customers include climate-related risks and opportunities • Assessment of customer transition plans part of standard lending decisions and portfolio analysis • Monitor industry standards for lending aligned with the Paris Agreement goals • Reduce ANZ’s operational emissions in line with the decarbonisation trajectory of the Paris Agreement goals • Encouraging customers to develop and disclose their transition plans in key sectors energy, transport, buildings and food, beverage and agriculture • Customer engagement to identify customer or sector-specific transition or physical risks • Complete transition plan engagement with high emitting customers and consider how to integrate into customer assessments • New 6-year $50 billion target to fund and facilitate sustainable solutions • New metrics for measuring impact of our progress on environmental sustainability • New target to procure 100% renewable electricity for ANZ’s operations by 2025 1. In the energy, transport, buildings and food, beverage and agricultural sectors. 49 $ CUSTOMER STORY Sustainable finance market continues to grow Following the growth of green bonds in the past three to four years, the Australian and New Zealand sustainable finance market continues to accelerate with the emergence of loans in both green and sustainability-linked formats. These loans are differentiated by how the proceeds are used. Green loans require borrowers to invest in ‘green’ assets such as green buildings, renewable energy or low carbon transport projects. Sustainability-linked loans can be used for general corporate purposes with pricing designed to incentivise improved sustainability performance – for example, reducing emissions and improving employee wellbeing. In the past year, ANZ has arranged and funded the first ever sustainability linked loan in Australia for Adelaide Airport, and the first Climate Bonds Initiative certified green loan in Australia for Investa Commercial Property Fund. We also acted as joint sustainability co-ordinator and bookrunner on a $1.4 billion sustainability-linked loan for Sydney Airport – the first syndicated facility of its kind in Australia as well as the largest in Asia Pacific and the airport sector to date. Pricing of the loan is attached to Sydney Airport’s ESG performance, as measured by an independent third party. Sustainability initiatives include investment in electric vehicles, an ambition to achieve carbon neutrality by 2025 and cutting carbon emissions per passenger by 50 percent from 2010 levels by 2025. In a first for the New Zealand market, we also led the successful completion of a NZ$50 million sustainability-linked loan for dairy company Synlait Milk Ltd. “Linking our financial arrangements to our ESG performance made perfect sense”, said Nigel Greenwood, Synlait Chief Financial Officer. “It reinforces to our shareholders and stakeholders that we are committed to continuously improving our performance and disclosure, and aligns with our company purpose.” ANZ expects companies will become more receptive to these types of sustainable finance products as climate change and sustainable development move into the fore of their corporate strategies and risk assessment. Images supplied by Synlait Milk Ltd 50 ANZ 2019 ANNUAL REPORTIn a first for New Zealand, we led the completion of a NZ$50 million sustainability linked loan for dairy company, Synlait Milk Ltd 51 OUR PERFORMANCE (continued) OUR PERFORMANCE (continued) Performance Overview GROUP PERFORMANCE GROUP PERFORMANCE The results of the Group’s operations and financial position are set out on pages 52-64. Page 9 outlines the Group’s strategy and pages 10-23 describes in further detail the Group’s prospects in terms of future financial position and performance. Discussion of our approach The results of the Group’s operations and financial position are set out on pages 52-64. Page 9 outlines the Group’s strategy and pages and progress to risk management, including a summary of our key material risks is outlined on pages 44-49. 10-23 describes in further detail the Group’s prospects in terms of future financial position and performance. Discussion of our approach Statutory profit after tax for the year ended 30 September 2019 decreased 7% on the prior year to $5,953 million. Statutory return on and progress to risk management, including a summary of our key material risks is outlined on pages 44-49. equity is 10% and statutory earnings per share is 210.0 cents, a decrease of 5% on prior year. Statutory profit after tax for the year ended 30 September 2019 decreased 7% on the prior year to $5,953 million. Statutory return on GROUP PROFIT RESULTS equity is 10% and statutory earnings per share is 210.0 cents, a decrease of 5% on prior year. 2019 2018 2019 2018 GROUP PROFIT RESULTS Income Statement Statutory $m Statutory 14,339 $m 4,446 14,339 18,785 4,446 (9,071) 18,785 9,714 (9,071) (794) 9,714 8,920 (794) (2,609) 8,920 (15) (2,609) 6,296 (15) (343) 6,296 5,953 (343) Cash $m Cash 14,339 $m 4,690 14,339 19,029 4,690 (9,071) 19,029 9,958 (9,071) (795) 9,958 9,163 (795) (2,678) 9,163 (15) (2,678) 6,470 (15) (309) 6,470 6,161 (309) Statutory $m Statutory 14,514 $m 5,470 14,514 19,984 5,470 (9,401) 19,984 10,583 (9,401) (688) 10,583 9,895 (688) (2,784) 9,895 (16) (2,784) 7,095 (16) (695) 7,095 6,400 (695) Net Interest Income Income Statement Other operating income Net Interest Income Operating income Other operating income Operating expenses Operating income Profit before credit impairment and income tax Operating expenses Credit impairment charge Profit before credit impairment and income tax Profit before income tax Credit impairment charge Income tax expense Profit before income tax Non-controlling interests Income tax expense Profit after tax from continuing operations Non-controlling interests Profit/(Loss) after tax from discontinued operations Profit after tax from continuing operations Profit for the year Profit/(Loss) after tax from discontinued operations The Group uses cash profit, a non-IFRS measure, to assess the performance of its business activities. It is an industry-wide measure which Profit for the year enables comparison with our peer group. We calculate cash profit by adjusting statutory profit for non-core items. In general, it represents the The Group uses cash profit, a non-IFRS measure, to assess the performance of its business activities. It is an industry-wide measure which financial performance of our core business activities. We use cash profit internally to set targets and incentivise our Senior Executives and enables comparison with our peer group. We calculate cash profit by adjusting statutory profit for non-core items. In general, it represents the leaders through our remuneration plans. financial performance of our core business activities. We use cash profit internally to set targets and incentivise our Senior Executives and Refer to page 53 for adjustments between statutory and cash profit. leaders through our remuneration plans. Cash profit is not subject to audit by the external auditor. Our external auditor has informed the Audit Committee that adjustments between Refer to page 53 for adjustments between statutory and cash profit. statutory and cash profit have been determined on a consistent basis across each of the periods presented. Cash profit is not subject to audit by the external auditor. Our external auditor has informed the Audit Committee that adjustments between As a result of the sale of our OnePath pensions and investment (OnePath P&I) and aligned dealer groups (ADG) businesses to IOOF Holdings statutory and cash profit have been determined on a consistent basis across each of the periods presented. Limited and our life insurance business to Zurich Financial Services Australia, the financial results of these businesses and associated Group As a result of the sale of our OnePath pensions and investment (OnePath P&I) and aligned dealer groups (ADG) businesses to IOOF Holdings reclassification and consolidation impacts are treated as discontinued operations from a financial reporting perspective (refer to page 61). Limited and our life insurance business to Zurich Financial Services Australia, the financial results of these businesses and associated Group CONTINUING OPERATIONS reclassification and consolidation impacts are treated as discontinued operations from a financial reporting perspective (refer to page 61). 5,953 6,161 6,400 5,805 Cash $m Cash 14,514 $m 4,853 14,514 19,367 4,853 (9,401) 19,367 9,966 (9,401) (688) 9,966 9,278 (688) (2,775) 9,278 (16) (2,775) 6,487 (16) (682) 6,487 5,805 (682) We believe cash profit from continuing operations is particularly important as we continue to strategically reposition ourselves to create a CONTINUING OPERATIONS simpler, better capitalised, better balanced and more agile bank. We believe cash profit from continuing operations is particularly important as we continue to strategically reposition ourselves to create a simpler, better capitalised, better balanced and more agile bank. Total Operating Income – cash1 ($m) Operating Expenses – cash1 ($m) Credit Impairment Charge – cash1 ($m) Cash profit1 ($m) 2019 2018 19,029 19,367 2019 2018 9,071 9,401 2019 2018 795 688 2019 2018 6,470 6,487 Return on Equity– cash1 (%) 2019 10.9% 2018 11.0% Earnings per Share – cash1 (cents) Common Equity Tier 1 (%) Dividend per share (cents) 2019 2018 227.6 223.4 2019 2018 11.4% 11.4% 2019 2018 160 160 1. Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. 1. Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. ANZ 2019 ANNUAL REPORT 52 52 ANZ 2019 ANNUAL REPORT 52 ANZ 2019 ANNUAL REPORT OUR PERFORMANCE (continued) ADJUSTMENTS BETWEEN STATUTORY AND CASH PROFIT1 ADJUSTMENTS BETWEEN STATUTORY AND CASH PROFIT1 6,296 77 (2) 99 6,470 2019 Statutory profit – continuing operations Revaluation of policy liabilities Economic and revenue and expense hedges Structured credit intermediation trades 2019 Cash profit – continuing operations Description of adjustments between continuing operations statutory profit and cash profit: Adjustment Reason for the adjustment Revaluation of policy liabilities – OnePath Life (NZ) 2019: $77 million 2018: ($14) million Economic and revenue and expense hedges 2019: $99 million 2018: ($257) million Structured credit intermediation trades 2019: ($2) million 2018: ($4) million Sale of SRCB 2019: nil 2018: ($333) million When calculating policy liabilities, the projected future cash flows on insurance contracts are discounted to reflect the present value of the obligation, with the impact of changes in the market discount rate each period being reflected in the Income Statement. ANZ includes the impact on the re-measurement of insurance contracts attributable to changes in market discount rates as an adjustment to statutory profit to remove the volatility attributable to changes in market interest rates which reverts to zero over the life of insurance contracts. With the sale completion of the OnePath Life (NZ) Ltd business, the 2019 financial year includes the reversal of life-to-date cash profit adjustments on the revaluation of policy liabilities sold increasing cash profit by $81 million. The Group enters into economic hedges to manage its interest rate and foreign exchange risk which, in accordance with accounting standards, result in fair value gains and losses being recognised within the Income Statement. ANZ removes the fair value adjustments from cash profit since the profit or loss resulting from the hedge transactions will reverse over time to match with the profit or loss from the economically hedged item as part of cash profit. This includes gains and losses arising from approved classes of derivatives not designated in accounting hedge relationships but which are considered to be economic hedges, including hedges of foreign currency debt issuances and foreign exchange denominated revenue and expense streams, primarily NZD and USD (and USD correlated), as well as ineffectiveness from designated accounting hedges. ANZ entered into a series of structured credit intermediation trades prior to the Global Financial Crisis with eight US financial guarantors. This involved selling credit default swaps (CDSs) as protection over specific debt structures and purchasing CDS protection over the same structures. ANZ has subsequently exited its positions with six US financial guarantors. The remaining two portfolios with a $0.3 billion notional value are being monitored with a view to reducing the exposures when ANZ deems it cost effective relative to the perceived risk associated with a specific trade or counterparty. On 3 January 2017, The Group announced that it had agreed to sell its 20% stake in Shanghai Rural Commercial Bank (SRCB). The impact of SRCB has been treated as an adjustment between statutory profit to cash profit. The rationale being the loss on reclassification to held for sale was expected to be largely offset by the release of reserve gains on sale completion within the 2017 year. The transaction was subsequently completed in the 2018 full year, and the entire impact of the transaction was recognised in cash profit. 1. Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. ANZ 2019 ANNUAL REPORT 53 53 OUR PERFORMANCE (continued) CASH PROFIT PERFORMANCE1 CASH PROFIT PERFORMANCE1 6,487 330 98 6,470 (175) (163) (107) 2018 Cash Profit - continuing operations Net interest income Other operating income Operating expenses Credit impairment charge Income tax expense & non- controlling interests 2019 Cash Profit - continuing operations GROUP PERFORMANCE – CASH PROFIT Net Interest Income Other operating income Operating income Operating expenses Profit before credit impairment and income tax Credit impairment charge Profit before income tax Income tax expense Non-controlling interests Profit after tax from continuing operations 2019 $m 14,339 4,690 19,029 (9,071) 9,958 (795) 9,163 (2,678) (15) 6,470 2018 $m 14,514 4,853 19,367 (9,401) 9,966 (688) 9,278 (2,775) (16) 6,487 Movt -1% -3% -2% -4% 0% 16% -1% -3% -6% 0% Cash profit from continuing operations decreased $17 million (0%) compared with the 2018 financial year.  Net interest income decreased $175 million (-1%) largely due to lower interest rates and competitive pressures resulting in a 11 basis point decrease in the net interest margin, partially offset by 5% growth in average interest earning assets. The lower net interest margin reflects growth in lower margin Markets Balance Sheet activities, higher proportionate growth in the lower Institutional business, customer switching to principal and interest in Australia home loans, deposit margin compression and lower earnings on capital, partially offset by the impact of home loans repricing. The increase in average interest earning assets reflects growth in Institutional banking portfolios and home loan growth in the New Zealand division.  Other operating income decreased $163 million (-3%) largely as the result of net divestment impacts of $198 million, a $120 million decrease in net fee and commission income, and $130 million decrease primarily in other income attributable to realised losses on economic hedges against foreign currency denominated revenue streams (which offset favourable foreign currency translations elsewhere in the Group) and a reduction in income from the lenders mortgage insurance business. This was partially offset by higher Markets other operating income of $154 million, a $79 million increase in share of associate’s profit and a $52 million decrease in customer remediation within other operating income.  Operating expenses decreased $330 million (-4%) primarily due to an accelerated software amortisation charge in the prior period of $251 million, lower restructuring expenses of $150 million, a reduction in expenses following the sale of OnePath Life (NZ) and Asia Retail and Wealth businesses of $60 million, lower Royal Commission legal costs of $40 million and lower FTE. This was partially offset by higher customer remediation of $182 million within operating expenses, inflation, the impact of foreign currency translation and regulatory compliance spend in New Zealand.  Credit impairment charges increased $107 million (+16%) largely due to higher collectively assessed credit impairment charges, primarily as a result of the prior period benefitting from the release of temporary economic overlays and a greater number of customer upgrades. 1. Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. 54 54 ANZ 2019 ANNUAL REPORT ANZ 2019 ANNUAL REPORTPerformance Overview (continued)   OUR PERFORMANCE (continued) LARGE/NOTABLE ITEMS INCLUDED IN CASH PROFIT1 Within continuing cash profit, the Group recognised a number of large/notable items. The impact of these items on a post-tax basis is as follows: Gain/(Loss) on sale of divestments Asia Retail and Wealth businesses Shanghai Rural Commercial Bank (SRCB) UDC Finance (UDC) Metrobank Card Corporation (MCC) OnePath Life NZ Ltd (OPL NZ) ANZ Royal Bank (Cambodia) Ltd (Cambodia JV) PNG Retail, Commercial and SME Paymark Divested business results Asia Retail and Wealth businesses MCC OnePath Life NZ Ltd (OPL NZ) ANZ Royal Bank (Cambodia) Ltd (Cambodia JV) PNG Retail, Commercial and SME Paymark Other large/notable items Customer Remediation Accelerated Software Amortisation Royal Commission Legal Costs Restructuring Description of large/notable items: 2019 $m - - - - 157 10 1 37 - - 10 11 7 4 (475) - (10) (54) 2018 $m 85 (86) 11 247 (3) (42) (21) - 24 10 66 14 7 5 (295) (206) (38) (159) Item Description Gain/(Loss) on sale of divestments Divested business results The 2019 financial year included a gain on sale upon completion of the sale of OPL NZ, Paymark, Cambodia JV, and PNG Retail, Commercial and SME businesses. The 2018 financial year included the gain on sale upon completion of the Asia Retail and Wealth businesses and MCC, and the loss on sale from SRCB. The Group recognised a loss on reclassification of assets and liabilities to held for sale for Cambodia JV, OPL NZ, and PNG Retail, Commercial and SME. In addition, a net cost recovery for UDC was recognised in respect of the terminated transaction process. The 2019 financial year included the divested business results of the Cambodia JV, OPL NZ, PNG Retail, Commercial and SME, and Paymark. The 2018 financial year included the divested business results of the Asia Retail and Wealth businesses and a dividend received from MCC. Customer Remediation Customer remediation includes provisions for expected refunds to customers, remediation project costs and related customer and regulatory claims, penalties and litigation outcomes. Accelerated Software Amortisation Accelerated amortisation charge of certain software assets in the 2018 financial year, predominantly relating to the Institutional division following a review of the International business in light of divestments. Royal Commission Legal Costs External legal costs associated with responding to the Royal Commission. Restructuring Restructuring to re-shape our workforce and simplify our business. The 2019 financial year largely related to changes in the Group’s enablement functions. The 2018 financial year largely related to the move of the Australia Retail and Commercial division and technology function to agile ways of working. 1. Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. ANZ 2019 ANNUAL REPORT 55 55 OUR PERFORMANCE (continued) ANALYSIS OF CASH PROFIT PERFORMANCE1 Net interest income1 Cash net interest income2 Average interest earning assets3 Average deposits and other borrowings3,4 Net interest margin (%) - cash2,3 2019 $m 14,339 813,219 639,144 1.76 2018 $m 14,514 774,883 617,008 1.87 Movt -1% 5% 4% -11 bps Net interest income decreased $175 million (-1%) largely due to lower interest rates and competitive pressures resulting in a 11 basis point decrease in the net interest margin, partially offset by 5% growth in average interest earning assets. Net interest margin decreased reflecting growth in lower margin Markets Balance Sheet activities, higher proportionate growth in the lower Institutional business, customer switching to principal and interest in Australia home loans, deposit margin compression and lower earnings on capital, partially offset by the impact of home loans repricing Average interest earning assets increased $38.3 billion (5%) reflecting growth in Institutional banking portfolios and home loan growth in the New Zealand division. Average deposits and other borrowings increased $22.1 billion (4%) driven by growth in the Institutional and New Zealand divisions, and the impact of foreign currency movements. NET INTEREST MARGIN FROM CONTINUING OPERATIONS (BPS) NET INTEREST MARGIN FROM CONTINUING OPERATIONS (BPS) 187 (4) — (1) 2 182 (2) (5) (1) 176 2018 Cash net interest margin - continuing operations Asset and funding mix Wholesale funding costs Deposit pricing Assets pricing Treasury 2019 Cash net interest margin subtotal Markets balance sheet activities1 Large/ notable items 2019 Cash net interest margin - continuing operations 1. Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. 2. Includes the major bank levy of -$363 million (2018: -$355 million). 3. Average balance sheet amounts include assets and liabilities of continuing operations reclassified as held for sale. 56 56 ANZ 2019 ANNUAL REPORT ANZ 2019 ANNUAL REPORTPerformance Overview (continued)   Other operating income1 Net fee and commission income2 Markets other operating income Share of associates' profit2 Other2 Total cash other operating income OUR PERFORMANCE (continued) 2019 $m 2,493 1,286 262 649 4,690 2018 $m 2,624 1,129 183 917 4,853 Movt -5% 14% 43% -29% -3% Total increase/ (decrease) $m Movt Explanation Net fee and commission income2 (131) -5% Net fee and commission income decreased primarily due to the reduction or removal of commercial and retail fees, lower volumes and the loss of income following the sale of the Asia Retail and Wealth businesses, partially offset by lower customer remediation impacting Net fee and commission income. Markets other operating income 157 14% Markets other operating income increased across Franchise Trading, Franchise Sales and Balance Sheet Trading. This was primarily due to tighter credit spreads and Australia and New Zealand rates, partially offset by a challenging international interest rate environment and the lower net impact of derivative valuation adjustments relative to the prior financial year. Share of associates' profit2 79 43% Share of associates’ profit increased by $79m of which $44 million relates to P. T. Bank Pan Indonesia and $36 million relates to AmBank. Other2 (268) -29% Other decreased primarily due to the reduction in insurance business income following the sale of OnePath Life NZ, realised losses on economic and revenue hedges against foreign currency revenue streams (which are offset by favourable currency translations elsewhere in the Group) and a reduction in income in the lenders mortgage insurance business. (163) -3% Total cash other operating income from continuing operations OTHER OPERATING INCOME FROM CONTINUING OPERATIONS ($M) OTHER OPERATING INCOME FROM CONTINUING OPERATIONS ($M) 649 2019 262 1,286 917 183 1,129 2,493 2018 2,624 Net fee and commission income ● Markets other operating income ● Share of associates’ profit ● Other 1. Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. 2. Excluding Markets. ANZ 2019 ANNUAL REPORT 57 57 ● OUR PERFORMANCE (continued) Operating expenses1 Total cash operating expenses from continuing operations2 Full time equivalent staff (FTE) from continuing operations Average full time equivalent staff (FTE) from continuing operations Operating expenses decreased by $330 million (-4%). Key drivers: 2019 $m 9,071 37,588 37,480 2018 $m 9,401 37,860 40,016 Movt -4% -1% -6%  Personnel expenses increased $7 million (0%) largely driven by higher regulatory compliance spend in the New Zealand division, higher employee leave provisions, wage inflation and the impact of insourcing technology services. This was offset by lower FTE, lower personnel expenses following the sale of OnePath Life (NZ) and the Asia Retail and Wealth businesses ($33 million) and lower customer remediation ($58 million).  Premises expenses decreased $16 million (-2%) primarily driven by the consolidation of our property footprint.  Technology expenses (excluding personnel) decreased $365 million (-19%) largely due to an accelerated amortisation charge in the prior period ($251 million) and the insourcing of technology services.  Restructuring expenses decreased $150 million (-66%) due to higher spend in the prior period associated with the move to agile ways of working in the Australian Retail and Commercial division and technology function.  Other expenses increased $194 million (+11%) largely due to higher customer remediation ($240 million), partially offset by lower expenses following the sale of OnePath Life (NZ) and Asia Retail and Wealth businesses ($26 million) and a reduction in Royal Commission legal costs ($40 million). OPERATING EXPENSES FROM CONTINUING OPERATIONS ($M) OPERATING EXPENSES FROM CONTINUING OPERATIONS ($M) 1,900 1,706 77 227 2019 2018 1,534 4,765 1,899 4,758 Personnel expenses ● Premises expenses ● Technology expenses ● Restructuring expenses ● Other expenses 795 811 Credit impairment1 Collectively assessed credit impairment charge/(release) ($m) Individually assessed credit impairment charge ($m) Credit impairment charge ($m) Gross impaired assets ($m)2 Credit risk weighted assets ($b) Total allowance for expected credit losses (ECL) ($m) Individually assessed as % of gross impaired assets Collectively assessed as % of credit risk weighted assets3 2019 17 778 795 2,029 358.1 4,190 40.1% 0.94% 2018 (85) 773 688 2,139 337.6 3,443 43.0% 0.75% Movt large 1% 16% -5% 6% 18% The collectively assessed credit impairment charge of $102 million was primarily driven by a $55 million increase in the New Zealand division and a $30 million increase in the Institutional division. The increase in the New Zealand division was primarily due to release of a temporary economic overlay in 2018, followed by a new temporary management overlay in 2019. The increase in the Institutional division was due to a greater number of customer upgrades in the prior period. 1. Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. 2. In 2019, ANZ implemented a more market responsive collateral valuation methodology for the home loan portfolio in Australia which increased the number of home loans being classified as impaired rather than past due. Comparative information has not been restated for this change in methodology. Additionally, refinement to underlying data resulted in a transfer from past due and sub-standard into impaired assets. Comparative information has been restated with a transfer of $126 million for 2018. 3. On adoption of AASB 9 on 1 October 2018, the Group increased the collectively assessed allowance for expected credit losses by $813 million, comparative information has not been restated. 58 58 ANZ 2019 ANNUAL REPORT ●ANZ 2019 ANNUAL REPORTPerformance Overview (continued)   OUR PERFORMANCE (continued) The individually assessed credit impairment charge increased by $5 million (1%) due to lower write-backs and recoveries in the New Zealand and Institutional divisions, partially offset by higher write-backs and recoveries in the Australia Retail and Commercial division and a decrease due to the sale of the Asia Retail and Wealth businesses in the prior year. Gross impaired assets decreased $110 million (-5%) driven by the Institutional division (-$177 million) with repayments reducing a number of large impaired assets. This was partially offset by an increase in the Australia Retail and Commercial division ($57 million) primarily driven by a number of single name impaired loans in the Commercial portfolio. The Group’s individually assessed coverage ratio on impaired assets was 40.1 % at 30 September 2019 (Sep 18: 43.0%). CREDIT IMPAIRMENT ($M) CREDIT IMPAIRMENT ($M) Collectively assessed allowance for ECL ($m) Individually assessed allowance for ECL ($m) Gross impaired assets1 ($m) 3,376 2,523 814 920 2,029 2,139 38 374 1,169 1,795 3 43 279 1,073 1,125 1 18 81 251 24 72 160 51 245 265 50 236 442 558 569 1,468 1,411 ● Australia Retail and Commercial ● Institutional ● New Zealand ● Pacific ● TSO and Group Centre 2019 2018 2019 2018 2019 2018 1. During the 2019 financial year, ANZ implemented a more market responsive collateral valuation methodology for the home loan portfolio in Australia which increased the number of home loans being classified as impaired rather than past due. Comparative information has not been restated for the change in methodology. Additionally, refinement to underlying processes and associate data resulted in transfer of loans from past due and sub-standard categories into impaired assets. Comparative information has been restated with transfer of $126 million at September 2018. DIVISIONAL PERFORMANCE1 2019 Net interest margin Operating expenses to operating income Cash profit from continuing operations ($m) Net loans and advances ($b) Customer deposits2 ($b) Number of FTE 2018 Net interest margin Operating expenses to operating income Cash profit from continuing operations ($m) Net loans and advances ($b) Customer deposits2 ($b) Number of FTE Australia Retail and Commercial Institutional 2.59% 43.2% 3,195 331.9 208.0 13,903 0.82% 50.6% 1,828 164.5 217.3 5,468 Australia Retail and Commercial Institutional 2.69% 40.9% 3,626 341.3 202.7 13,731 0.88% 58.3% 1,480 150.1 205.8 6,188 New Zealand 2.33% 38.8% 1,399 116.7 83.4 6,121 New Zealand 2.42% 36.3% 1,521 111.3 79.8 6,165 TSO and Group Centre n/a n/a Group 1.76% 47.7% (11) 6,470 0.1 (0.4) 11,010 TSO and Group Centre n/a n/a 615.3 511.8 37,588 Group 1.87% 48.5% (212) 6,487 (0.2) (4.5) 10,651 605.5 487.3 37,860 Pacific 3.75% 64.7% 59 2.1 3.5 1,086 Pacific 4.11% 55.4% 72 2.1 3.5 1,125 Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. 1. 2. TSO and Group Centre includes term deposits, other deposits and an adjustment in Group Centre to eliminate Wealth Australia discontinued operations investments in ANZ deposit products. ANZ 2019 ANNUAL REPORT 59 59 OUR PERFORMANCE (continued) DIVISIONAL PERFORMANCE1 Australia Retail and Commercial Lending volumes decreased as a result of lower system growth, asset competition and more conservative home loan origination risk settings. Net interest margin decreased as a result of home loan mix changes and higher discounting, the impact of the official cash rate decreases on low-rate deposits, regulatory impact on credit card pricing and higher customer remediation, partially offset by home loans re-pricing. Other operating income decreased as the result of higher customer remediation, and lower fee income due to the removal of fees and lower volumes. Operating expenses were flat with higher inflation, higher compliance costs and increased technology infrastructure spend offset by productivity initiatives including workforce and branch optimisation. Credit impairment charges increased primarily due to an increase in collectively assessed credit impairment as a result of a weakening Australian economic outlook, partially offset by a higher recoveries and write-backs. Institutional Lending volumes grew across all Institutional businesses. Customer deposits grew in Markets and Transaction Banking. Net interest margin decreased due to a reduction in lending margins, partially offset by higher deposit margins. Other operating income increased as a result of higher Markets income across all businesses. Operating expenses decreased due to a reduction in FTE and related costs, and lower ongoing software amortisation charges, partially offset by inflation. Credit impairment charges increased primarily due to an increase in individually assessed impairment charges driven by lower write-backs and recoveries, and an increase in collectively assessed impairment charges as a result of a greater number of customer upgrades in the prior period. New Zealand Lending and customer deposit volumes grew across all portfolios and funds under management increased during the period. Net interest margin decreased as a result of compressed deposit margins and home loan mix changes. Operating income decreased primarily due to the loss of income as the result of the OnePath Life (NZ) divestment, and an one-off insurance recovery in the prior period. Operating expenses increased primarily due to higher regulatory compliance spend, partly offset by the OnePath Life (NZ) divestment. Credit impairment charges increased primarily due to an increase in individually assessed impairment charges driven by lower write-backs and recoveries, and increase in collectively assessed impairment charges in Commercial driven by the release of an Agri economic cycle adjustment in 2018 followed by a new temporary overlay in 2019. Pacific Operating income for the Pacific division was broadly in line with the prior year. Costs were higher largely due to customer remediation. Credit impairment charges were not significant for the 2019 financial year. TSO and Group Centre The 2019 financial year included the gain on sale of OnePath Life (NZ), Paymark, Cambodia JV and PNG Retail, Commercial and SME. The 2018 financial year included the gain on sale of MCC, loss on sale of SRCB, the loss on reclassification of assets and liabilities to held for sale for Cambodia JV, OPL NZ, and PNG Retail, Commercial and SME, Royal Commission legal costs, and higher restructuring costs. 1. Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. 60 60 ANZ 2019 ANNUAL REPORT ANZ 2019 ANNUAL REPORTPerformance Overview (continued)                                       OUR PERFORMANCE (continued) DISCONTINUED OPERATIONS The financial results of the Wealth Australia businesses being divested and associated Group reclassification and consolidation impacts are treated as discontinued operations from a financial reporting perspective. These businesses qualify as discontinued operations, a subset of assets and liabilities held for sale, as they represent a major line of business. The comparative Group Income Statement and Statement of Comprehensive Income have been restated to show discontinued operations separately from continuing operations in a separate line item ‘Profit/(Loss) from discontinued operations’.  Sale to IOOF Holdings Limited (IOOF) On 17 October 2017, the Group announced it had agreed to sell its OnePath P&I and ADGs businesses to IOOF. The aligned dealer groups business consists of ADGs that operate under their own Australian Financial Services licences. The sale of the ADGs completed on 1 October 2018. On 17 October 2019 the Group announced it had agreed a revised sale price for its OnePath P&I business and ADG to IOOF of $850 million, being a $125 million reduction from the original sale price of $975 million announced in October 2017. The new price of $850 million, includes approximately $25 million that ANZ has already received for the sale of ADGs in October 2018. The revised terms reflect changing market conditions and include lower overall warranty caps as well as some changes to the strategic alliance arrangements. Subject to APRA approval the Group expects the transaction to complete in the first quarter of calendar year 2020. The impact of the reduction in price has been reflected in the 2019 financial results.  Sale to Zurich Financial Services Australia (Zurich) On 12 December 2017, ANZ announced that it had agreed to the sale of its life insurance business to Zurich and regulatory approval was obtained on 10 October 2018. The transaction was completed on 31 May 2019. Included in the ‘Cash loss from discontinued operations’ is:  A $23 million loss ($81 million loss after tax) was recognised in the 2019 financial year. This is attributable to sale related adjustments and write-downs, the reversal of the life-to-date cash profit adjustments on the revaluation of policy liabilities sold to Zurich, partially offset by the recycling of gains previously deferred in equity reserves on sale completion. A $632 million loss (pre and post-tax) was recognised on the reclassification of Wealth Australia businesses to held for sale in the 2018 financial year; and  Customer remediation which includes provisions for expected refunds to customers and related remediation costs associated with inappropriate advice or services not provided in the pensions and investments and life insurance businesses. An amount of $241 million pre-tax, $207 million post tax was recognised in the 2019 financial year (2018: $181m pre-tax, $127 million post-tax). ANZ’s lenders mortgage insurance, share investing, general insurance distribution and financial planning businesses which were previously part of the continuing operations of Wealth Australia now form part of the Australia Retail and Commercial division (previously named Australia division) and Wealth Australia ceases to exist as a continuing division. Explanation of adjustments between statutory profit and cash profit  Treasury shares adjustment ANZ shares held by the Group in Wealth Australia discontinued operations are deemed to be Treasury shares for accounting purposes. Dividends and realised and unrealised gains and losses from these shares are reversed as they are not permitted to be recognised as income for statutory reporting purposes. In deriving cash profit, these earnings are included to ensure there is no asymmetrical impact on the Group’s profits because the Treasury shares are held to support policy liabilities which are revalued through the Income Statement. With the sale completion of the life insurance business to Zurich, there are no further ANZ shares held by the Group in discontinued operations (2018: 15.5 million shares).  Revaluation of policy liabilities When calculating policy liabilities, the projected future cash flows on insurance contracts are discounted to reflect the present value of the obligation, with the impact of changes in the market discount rate in each period being reflected in the Income Statement. ANZ includes the impact on the re-measurement of the insurance contract attributable to changes in market discount rates as an adjustment to statutory profit to remove the volatility attributable to changes in market interest rates which reverts to zero over the life of the insurance contract. With the sale completion of the life insurance business to Zurich, the 2019 financial year includes the reversal of the life-to-date cash profit adjustments on the revaluation of policy liabilities sold, reducing cash profit by $15 million. Statutory profit/(loss) from discontinued operations Adjustments between statutory profit and cash profit Treasury shares adjustment Revaluation of policy liabilities Cash profit/(loss) from discontinued operations 2019 $m (343) 34 (11) 45 (309) 2018 $m (695) 13 7 6 (682) ANZ 2019 ANNUAL REPORT 61 61 OUR PERFORMANCE (continued) FINANCIAL POSITION OF THE GROUP – INCLUDING DISCONTINUED OPERATIONS Condensed balance sheet Assets Cash / Settlement balances owed to ANZ / Collateral paid Trading and investment securities/available-for-sale assets 1 Derivative financial instruments Net loans and advances Assets held for sale Other Total assets Liabilities Settlement balances owed by ANZ / Collateral received Deposits and other borrowings Derivative financial instruments Debt Issuances Liabilities held for sale Other Total liabilities Total equity 2019 $b 100.3 126.9 120.7 615.3 1.8 16.1 981.1 18.8 637.7 121.0 129.7 2.1 11.0 920.3 60.8 As at 2018 $b 98.0 112.0 68.4 604.5 45.2 15.1 943.2 18.3 618.2 69.7 121.2 47.2 9.2 883.8 59.4 Movt 2% 13% 76% 2% -96% 7% 4% 3% 3% 74% 7% -96% 20% 4% 2% 1.       On adoption of AASB 9 on 1 October 2018, the classification and measurement of financial assets were revised. Available-for-sale classification used in comparative periods ceases to exist under AASB 9 and a new classification of investment securities was introduced. Refer to Note 1 of the Annual Report for further details. Comparative information has not been restated. Trading and investment securities/available-for-sale assets increased $14.9 billion (+13%) primarily driven by an increase in liquid assets in Markets and the impact of foreign currency translation movements. Derivative financial assets and liabilities increased $52.3 billion (+76%) and $51.3 billion (+74%) respectively as interest rate movements resulted in higher derivative volumes and fair values, particularly in interest rate swap products. Net loans and advances increased $10.8 billion (+2%) primarily driven by lending growth in the Institutional division (+$10.5 billion), growth in home loans in the New Zealand division (+$4.1 billion) and the impact of foreign currency translation movements, partially offset by the decrease in home loans in the Australia Retail and Commercial division (-$9.4 billion). Assets and liabilities held for sale decreased $43.4 billion (-96%) and $45.1 billion (-96%) respectively primarily driven by the sale completion of the life insurance business to Zurich, OPL NZ, Cambodia JV and PNG Retail, Commercial & SME. Deposits and other borrowings increased $19.5 billion (+3%) primarily driven by increased deposits from banks and repurchase agreements (+$9.9 billion), growth in customer deposits across the Australia Retail and Commercial (+$5.3 billion) and New Zealand division (+$2.7 billion) and the impact of foreign currency translation movements. This was partially offset by reduction in certificates of deposit and commercial paper issued (-$11.6 billion). Debt issuances increased $8.5 billion (+7%) primarily driven by senior debt issuances and the impact of foreign currency translation movements. Funding Net Stable Funding Ratio 2019 2018 116% 115% The Group targets a diversified funding base, avoiding undue concentration by investor type, maturity, market source and currency. $23.6 billion of term wholesale debt with a remaining term greater than one year as at 30 September 2019 was issued during the year. 62 62 ANZ 2019 ANNUAL REPORT ANZ 2019 ANNUAL REPORTPerformance Overview (continued)Liquidity Total liquid assets ($b) 1 Liquidity Coverage Ratio (LCR) 1 OUR PERFORMANCE (continued) 2019 188.4 140% 2018 191.3 138% 1. Full year average, calculated as prescribed per APRA Prudential Regulatory Standard (APS 210 Liquidity) and consistent with APS 330 requirements. The Group holds a portfolio of high quality unencumbered liquid assets in order to protect the Group’s liquidity position in a severely stressed environment, as well as to meet regulatory requirements. High Quality Liquid Assets comprise three categories, with the definitions consistent with Basel 3 LCR:  Highest-quality liquid assets (HQLA1): Cash, highest credit quality government, central bank or public sector securities eligible for repurchase with central banks to provide same-day liquidity.  High-quality liquid assets (HQLA2): High credit quality government, central bank or public sector securities, high quality corporate debt securities and high quality covered bonds eligible for repurchase with central banks to provide same-day liquidity.  Alternative liquid assets (ALA): Assets qualifying as collateral for the Committed Liquidity Facility (CLF) and other eligible securities listed by the Reserve Bank of New Zealand (RBNZ). The Group monitors and manages the size and composition of its liquid asset portfolio on an ongoing basis in line with regulatory requirements and the risk appetite set by the Board. Capital management Common Equity Tier 1 (Level 2) - APRA Basel 3 Credit risk weighted assets ($b) Total risk weighted assets ($b) 2019 2018 Movt 11.4% 358.1 417.0 11.4% 337.6 390.8 6% 7% APRA, under the authority of the Banking Act 1959, sets minimum regulatory requirements for banks including what is acceptable as regulatory capital and provides methods of measuring the risks incurred by the Bank. The Group’s Common Equity Tier 1 ratio remained at 11.4% based on APRA Basel 3 standards, exceeding APRA’s minimum requirements. Cash earnings and divestments were offset by the impact of dividends and share buybacks during the year. Dividends This performance allowed us to propose that a final dividend of 80 cents be paid on each eligible fully paid ANZ ordinary share, bringing the total dividend for the year ended 30 September 2019 to $1.60 per share. This represents a dividend payout ratio of 70.1% of cash profit from continuing operations. The proposed 2019 final dividend of 80 cents per share will be 70% franked for Australian taxation purposes, and carry a New Zealand (NZ) imputation credits of NZD 9 cents per ordinary share. It will be paid on 18 December 2019 to owners of ordinary shares at close of business on 12 November 2019 (record date). ANZ has a Dividend Reinvestment Plan (DRP) and a Bonus Option Plan (BOP) that will operate in respect of the proposed 2019 final dividend. For the 2019 final dividend, ANZ intends to provide shares under the DRP through an on-market purchase and BOP through the issue of new shares. Further details on dividends provided for or paid during the year ended 30 September 2019 are set out in Note 5 in the Annual Report. Shareholders Returns Shareholder Returns Earnings per Share (cents) 2019 2018 227.6 223.4 Dividends per Share (cents) 2019 2018 160 160 Dividends Payout Ratio (%) 2019 2018 70.1 71.1 1. 2017 232.7 2017 160 Information has been presented on a cash profit from continuing operations basis. Discontinued operations are detailed on page 61. 79.4 202.6 2016 2016 2016 160 2017 69 Total Shareholder Return (%) 2019 2018 2017 2016 9.2 0.6 13.1 9.2 2015 260.3 2015 181 2015 71.2 2015 -7.5 ANZ 2019 ANNUAL REPORT 63 63 OUR PERFORMANCE (continued) FIVE YEAR SUMMARY Financial performance - cash2 Net interest income Other operating income3 Operating expenses3 Profit before credit impairment and income tax Credit impairment charge Income tax expense Non-controlling interests Cash profit from continuing operations2 Cash profit/(loss) from discontinued operations Cash profit Adjustments to arrive at statutory profit2 Profit attributable to shareholders of the Company Financial position Assets Net assets Common Equity Tier 1 Common Equity Tier 1 – Internationally Comparable Basel 34 Return on average ordinary equity (statutory)5 Return on average assets (statutory) Cost to income ratio (cash)2 Shareholder value – ordinary shares Total return to shareholders (share price movement plus dividends) Market capitalisation Dividend (cents) Franked portion – final Share price – interim – high (dollars) – low (dollars) – closing (dollars) Share information (per fully paid ordinary share) Earnings per share (cents) (statutory) Dividend payout ratio (statutory) Net tangible assets per ordinary share6 No. of fully paid ordinary shares issued (millions) Dividend reinvestment plan (DRP) issue price – interim – final Other information No. of employees (full time equivalents) No. of shareholders 20191 $m 14,339 4,690 (9,071) 9,958 (795) (2,678) (15) 6,470 (309) 6,161 (208) 5,953 981,137 60,794 11.4% 16.4% 10.0% 0.6% 49.5% 20181 $m 14,514 4,853 (9,401) 9,966 (688) (2,775) (16) 6,487 (682) 5,805 595 6,400 943,182 59,405 11.4% 16.8% 10.9% 0.7% 52.0% 20171 $m 14,875 4,941 (8,967) 10,849 (1,199) (2,826) (15) (6,809) 129 6,938 (532) 6,406 897,326 59,075 10.6% 15.8% 11.0% 0.7% 46.1% 2016 $m 15,095 5,499 (10,439) 10,155 (1,956) (2,299) (11) 5,889 n/a 5,889 (180) 5,709 914,869 57,927 9.6% 14.5% 10.0% 0.6% 50.7% 2015 $m 14,616 5,921 (9,378) 11,159 (1,205) (2,724) (14) 7,216 n/a 7,216 277 7,493 889,900 57,353 9.6% 13.2% 14.5% 0.9% 45.7% 9.2% 0.6% 13.1% 9.2% (7.5%) 80,842 160 100% 70% $29.30 $22.98 $28.52 210 76.2% $19.59 2,835 $27.79 - 39,060 506,847 80,979 160 100% 100% $30.80 $26.08 $28.18 221.6 72.1% $18.47 2,874 $27.76 $26.03 39,924 509,238 86,948 160 100% 100% $32.95 $25.78 $29.60 220.1 73.4% $17.66 2,937 $28.80 $29.02 44,896 522,425 80,886 160 100% 100% $29.17 $21.86 $27.63 197.4 81.9% $17.13 2,927 $24.82 $28.16 46,554 545,256 78,606 181 100% 100% $37.25 $26.38 $27.08 271.5 68.6% $16.86 2,903 $31.93 $27.08 50,152 546,558 1. During 2018, part of Wealth Australia and TSO and Group Centre division was classified as a discontinued operation. 2017 comparatives have been restated accordingly. 2016 to 2015 have not been restated. All ratios are presented on a Group basis inclusive of discontinued operations across 2019 to 2015. 2. Cash profit excludes non-core items included in statutory profit and is provided to assist readers in understanding the result of the ongoing business activities of the Group. Cash profit is not audited; however, the external auditor has informed the Audit Committee that the adjustments have been determined on a consistent basis across each period presented, and the adjustments for the sale impact of Shanghai Rural Commercial Bank (SRCB) in 2018 and 2017 are appropriate. 3. On adoption of AASB 15, the Group reclassified certain items previously netted which are now presented gross in operating income and operating expenses. Only the comparative information for 2018 has been restated which increased total operating income and total operating expenses by $153 million for the September 2018 full year. 4. Internationally Comparable Methodology applied for 2015–2018 aligns with APRA’s information paper entitled ‘International Capital Comparison Study’ (13 July 2015). Basel Internationally Comparable ratios do not include an estimate of the Basel l capital floor requirement. 5. Average ordinary equity excludes non-controlling interests and preference shares. 6. Equals shareholders’ equity less preference share capital, goodwill, software and other intangible assets divided by the number of ordinary shares 64 64 ANZ 2019 ANNUAL REPORT ANZ 2019 ANNUAL REPORTPerformance Overview (continued) Fair and Responsible Banking Net Promoter Score Ranking (relative to peers) Australia Retail1 Australia Commercial2 Australia Institutional3 New Zealand Retail4 New Zealand Commercial and Agricultural5 New Zealand Institutional6 Code of conduct Breaches Investigations resulting in termination Financial Wellbeing Help enable social and economic participation of 1 million people by 2020 (cumulative total)7 Employees Employee Engagement (%)8 Total Women in Leadership (%)9 Community Total community investment ($m)10 Volunteer hours 2019 2018 2017 2016 2015 4 3 1 4 5 1 3 3 1 4 5 1 4 4 2 4 5 3 2 4 1 4 5 1 4 4 – 5 5 – 784 151 1,114 226 1,443 262 1,408 254 1,629 294 998,474 889,135 550,361 453,054 – 77 32.5 73 32.0 72 31.1 74 29.9 142.2 136.9 131.1 89.8 76 29.5 74.8 134,930 124,113 113,127 113,071 108,142 Employee volunteering participation rate (%)11 42.4 34.6 29.4 Housing Provide NZ $100 million of interest free loans to insulate homes for ANZ mortgage holders (NZ$ million)12 6.3 – – – – Environmental Sustainability Fund and facilitate at least AU$15 billion by 2020 towards environmentally sustainable solutions for our customers (AU$ billion cumulative total)13 19.1 11.5 6.9 2.5 – – – Environmental footprint Total scope 1 & 2 GHG emissions (tCO2e) Total scope 1,2 & 3 GHG emissions (tCO2e) Project finance portfolio14 Renewables (%) Coal (%) Gas (%) 156,568 250,857 171,012 266,906 180,993 273,216 193,569 299,224 209,531 335,085 83 9 8 76 10 13 70 16 13 63 19 18 875 60 18 22 881 Project finance commitment to renewable energy ($m) 1,371 1,076 1,141 1. Roy Morgan Research Single Source, Australian population aged 14+, Main Financial Institution, six month rolling average to Sep’15, Sep’16, Sep’17, Sep’18 & Sep’19. Ranking based on the four major Australian banks. 2. DBM Business Financial Services Monitor. Base: Commercial (<$100 million annual turnover) Main Financial Institution customers. Six month average to Sep’15, Sep’16, Sep’17, Sep’18 & Sep’19. Ranking based on the four major Australian banks. 7. Target commenced in 2016. Performance includes people helped through our initiatives to support financial wellbeing, including our financial inclusion, employment and community programs, and targeted banking products and services for small business and retail customers. Refer to the 2019 ESG Supplement for methodology (to be released in December). 8. The 2017 engagement survey was run as a pulse survey sent to 10% of the bank’s employees with a 57% response rate. 3. Peter Lee Associates, 2019 Large Corporate and Institutional Relationship Banking surveys, 9. Measures representation at the Senior Manager, Executive and Senior Executive levels. Australia. 4. Retail Market Monitor, Camorra Research, six month rolling average to Sep’15, Sep’16, Sep’17, Sep’18 & Sep’19. 5. Business Finance Monitor, TNS Kantar Research. Base: Commercial ($3 million – $150 million annual turnover) and Agricultural (>500K annual turnover) customers. Four quarter rolling average to Q3’15, Q3’16, Q3’17, Q3’18 & Q3’19. 6. Peter Lee Associates Large Corporate and Institutional Relationship Banking surveys, New Zealand 2016 – 2019, ranked against the Top 4 competitors (in 2016 rank based on question ‘which bank would you most likely to recommend’). 10. Includes all employees regardless of leave status but not contractors (which are included in FTE). Includes foregone revenue ($109 million for 2019), being the cost of providing low or fee free accounts to a range of customers such as government benefit recipients, not-for-profit organisations and students. 11. Commenced reporting in 2017. 12. Target commenced in 2019. 13. Target commenced in 2016. Performance includes funding or facilitation of initiatives that help lower carbon emissions, improve water stewardship, and minimise waste. 14. Breakdown for 2017 & 2018 does not total to 100% due to rounding. 65 Remuneration Report Dear Shareholder, 2019 Remuneration Report – audited Executive outcomes This was another challenging year despite the solid gains made in simplifying our business and addressing the difficulties facing our bank and the broader industry. There has been significant differentiation this year in the remuneration awarded to our executives, reflecting different levels of performance among our most senior leaders. We continued efforts to strengthen our balance sheet and we remain well capitalised, with costs held flat for the year. However, momentum issues within our Retail and Commercial business in Australia, along with challenges in New Zealand (NZ), impacted financial performance. All this has been taken into account when determining remuneration outcomes. Further customer remediation charges of $682 million were recorded this year impacted by historical issues. The Board acknowledges the impact this has on shareholders and this has impacted remuneration outcomes. As you may know, ANZ recorded a ‘first strike’ last year when around a third of shares were voted against our Remuneration Report. While two thirds of shares voted in favour, the Board took this result very seriously and has actively sought feedback from both our institutional and retail shareholders. We have provided additional information in this year’s report to help shareholders better understand the steps we have taken as a Board to respond to the concerns raised. This includes how executive performance has been assessed as well as improvements to accountability and consequence management. • Our Chief Executive Officer (CEO), Shayne Elliott, had a solid year where he demonstrated strong leadership in dealing with the challenges facing ANZ and the industry. However, as CEO he is accountable for the overall performance of the Group and as a result was awarded Annual Variable Remuneration (AVR) of 48% of his maximum opportunity. • The Variable Remuneration (VR) outcomes for our Disclosed Executives ranged between 0% and 74% of maximum opportunity, demonstrating the ‘at-risk’ nature of their remuneration. As outlined in the Chief Executive’s report, we have also introduced wide-ranging reforms for financial year 2020 as to how we pay our people below our Disclosed Executives, replacing individual bonuses for the vast majority of employees with an incentive based on the overall performance of the Group. This is an industry leading initiative that addresses many of the concerns about ‘bonus culture’ raised in the final report of the Royal Commission. This year, we also strengthened the way we deal with material risks with an enhanced Accountability and Consequence Framework. 151 employees were terminated for breaches of our Code of Conduct with a further 516 employees having their performance and remuneration outcomes impacted. 66 ANZ 2019 ANNUAL REPORT Next steps Your Board is committed to putting remuneration frameworks in place to help foster a culture of trust, integrity and ethical decision making. During 2020, we will undertake a comprehensive review of executive remuneration against Prudential Standard CPS 511 Remuneration recommendations from our prudential regulator as well as the external environment. We will also consult with our stakeholders so that the way we reward our people is aligned with our culture and values as well as customer, shareholder and community standards. On behalf of the Board, I invite you to consider our Remuneration Report which will be presented to shareholders for adoption at the 2019 Annual General Meeting (AGM) in Brisbane. Contents 1. BOARD RESPONSE TO FEEDBACK PROVIDED IN RELATION TO THE 2018 REMUNERATION REPORT 2. WHO IS COVERED BY THIS REPORT 3. 2019 REMUNERATION OUTCOMES AT A GLANCE 4. OVERVIEW OF ANZ’S REMUNERATION FRAMEWORK 5. 2019 OUTCOMES 6. EXECUTIVE REMUNERATION STRUCTURE AND DELIVERY 7. 8. ACCOUNTABILITY AND CONSEQUENCE FRAMEWORK NON-EXECUTIVE DIRECTOR (NED) REMUNERATION 9. REMUNERATION GOVERNANCE 10. OTHER INFORMATION 68 69 70 70 72 83 88 88 90 92 Ilana Atlas CHAIR – HUMAN RESOURCES (HR) COMMITTEE 67 1. BOARD RESPONSE TO FEEDBACK PROVIDED IN RELATION TO THE 2018 REMUNERATION REPORT At the AGM in 2018, while two thirds of shares voted were cast in favour of the Remuneration Report, one third were cast against and so ANZ recorded what is termed a ‘first strike’. The Board took this outcome very seriously and sought feedback from both our institutional and retail shareholders. A summary of the key feedback received and changes made this year is provided below. SUMMARY Questions around whether variable remuneration is sufficiently variable and genuinely at risk. This was a particular focus in 2018 given the impact on ANZ of the Royal Commission and where ANZ recognised substantial customer remediation costs. • The Board has focused on ensuring that the 2019 variable remuneration awards appropriately reflect individual and overall performance outcomes. • At the start of each year, the Board sets performance objectives for the CEO and each of our Disclosed Executives that are intended to be stretching yet achievable. These contain a blend of both financial (weighted no more than 45%) and non-financial measures designed to focus executives on delivering sustainable long-term performance that supports both good customer and shareholder outcomes aligned to our long-term strategic objectives. • The CEO’s performance is assessed against a number of factors including the Group Performance Framework and individual strategic objectives. Although the Board assessed his performance as slightly below expectations, the Board exercised their discretion and applied a reduction to the CEO’s 2019 AVR outcome. This resulted in an award of 48% of maximum opportunity in recognition of the fact that as CEO he is ultimately accountable for overall performance. • This year’s VR outcomes for Disclosed Executives ranged from 0% to 74% (2018: 40% to 60%) and averaged 45% (2018: 51%) of maximum opportunity demonstrating the ‘at risk’ nature of variable remuneration. There is significant differentiation in outcomes – with two Disclosed Executives receiving less than 45% of maximum opportunity and one receiving no VR. Include more rationale to help investors understand why the Board believes the remuneration outcomes are appropriate. • The variable remuneration structure and outcomes for the CEO and Disclosed Executives are the subject of considerable debate and evaluation by both the HR Committee and the Board. These decisions are not taken lightly or quickly. • In response to this feedback, the 2019 Remuneration Report aims to provide further clarity to help shareholders better understand both the process (how performance and remuneration outcomes are determined) and the rationale (why the Board believe this year’s outcomes are appropriate for the CEO and Disclosed Executives). Better explain how consequences are applied for executives for poor conduct/issues ‘on their watch’ that damaged customers and shareholders. • In 2019 we implemented a strengthened Accountability and Consequence Framework so that meaningful consequences are applied to executives and employees at all levels, where it is appropriate, for material risk events. • The Consequence Review Group (CRG), which is now chaired by the CEO, meets at least four times a year. The CRG reviews material risk events, and considers recommendations from each business regarding accountability and the application of consequences for significant Code of Conduct breaches and material risk and audit events. We have also expanded our disclosures in this report to provide more information on the number of employees where formal consequences have been applied in the 2019 financial year. See section 7. • The departure of the Group Executive and CEO, NZ was a clear and public example of the application of meaningful consequences this year. His employment ceased, he was paid no variable remuneration and all unvested deferred remuneration (~$7.4 million) was immediately forfeited. Use ‘face value’ rather than ‘fair value’ when determining the number of deferred share rights awarded to the CRO. • We have changed our approach and will award the CRO deferred share rights using the face value of the Company’s shares (rather than the fair value – which is the face value adjusted for the loss of dividends). In order to maintain the same opportunity value, the VR maximum opportunity percentage has been adjusted to 270% of fixed remuneration (previously 255%). This change maintains – it does not increase – the dollar value maximum opportunity, therefore the CRO would not receive greater VR for the same level of performance. Focus on maximum variable remuneration opportunity rather than target opportunity. • Variable remuneration outcomes are now primarily expressed as a percentage of maximum opportunity, and the value of performance rights shown using the face value of the rights at full (100%) vesting. This approach more clearly demonstrates the executives’ actual outcomes in comparison to the value they could be awarded if expectations were exceeded at the highest level. There is no change in practice or opportunity. 68 ANZ 2019 ANNUAL REPORTRemuneration Report continued2. WHO IS COVERED BY THIS REPORT 2.1 DISCLOSED EXECUTIVE AND NED CHANGES There were several changes to our Key Management Personnel (KMP) during the 2019 year: Chief Executive Officer (CEO) and Disclosed Executives – Current S Elliott Chief Executive Officer and Executive Director • Lee Hsien Yang (former NED) retired at the 2018 AGM in M Carnegie December 2018. Group Executive, Digital and Australia Transformation – appointed 1 March 2019 (formerly Group Executive, Digital Banking) • Fred Ohlsson stepped down as Group Executive, Australia in December 2018 to take an extended unpaid career-break, and Mark Hand subsequently acted in the role whilst the Australia Division structure was reviewed. • Following a structure review, effective March 2019 Mark Hand and Maile Carnegie share responsibility for the financial performance of our business in Australia. Mark was appointed to the Group Executive, Australia Retail and Commercial Banking role and Maile’s role expanded to Group Executive, Digital and Australia Transformation. • David Hisco (former Group Executive and CEO, NZ) departed ANZ in June 2019. Antonia Watson has been subsequently acting in the role. 2.2 KEY MANAGEMENT PERSONNEL (KMP) The KMP whose remuneration is disclosed in this year’s report are: Non-Executive Directors (NEDs) – Current D Gonski Chairman I Atlas P Dwyer J Halton J Key G Liebelt Director Director Director Director Director J Macfarlane Director Non-Executive Directors (NEDs) – Former H Lee Former Director – retired 19 December 2018 K Corbally Chief Risk Officer (CRO) A George M Hand Deputy Chief Executive Officer and Group Executive, Wealth Australia Group Executive, Australia Retail and Commercial Banking – appointed 1 March 2019 (Acting Group Executive, Australia from 29 December 2018 to 28 February 2019) M Jablko Chief Financial Officer (CFO) A Watson Acting Group Executive and Chief Executive Officer, New Zealand – appointed 17 June 2019 M Whelan Group Executive, Institutional Disclosed Executives – Former D Hisco Former Group Executive and Chief Executive Officer, New Zealand – concluded in role and ceased employment 14 June 2019 F Ohlsson Former Group Executive, Australia – concluded in role 28 December 2018 The Remuneration Report for the Group outlines our remuneration strategy and framework and the remuneration practices that apply to KMP. This report has been prepared, and audited, as required by the Corporations Act 2001. It forms part of the Directors’ Report. 69 3. 2019 REMUNERATION OUTCOMES AT A GLANCE Chief Executive Officer (CEO) remuneration Disclosed Executive remuneration For 2019, our CEO: For 2019: • Did not receive an increase in fixed remuneration. • Fixed remuneration increases were only received by two • Received an Annual Variable Remuneration (AVR) award of 48% of maximum opportunity. This reflects performance against his individual objectives and the Group Performance Framework, and the exercise of Board discretion considering his accountability as CEO for the overall performance of the Group. • Subject to shareholder approval at the 2019 AGM, he will be awarded Long Term Variable Remuneration (LTVR) of $4.2 million (200% of fixed remuneration) which may vest in 2023 subject to meeting performance hurdles. • Received total remuneration of $4.09 million for 2019. Disclosed Executives – Mark Hand on appointment to the Group Executive, Australia Retail and Commercial Banking role to reflect his expanded responsibilities, and Kevin Corbally (CRO) based on a review of internal and external market relativities, and in recognition of the increase in regulatory activity and complexity of the risk environment. • Variable Remuneration (VR) outcomes for our Disclosed Executives averaged 45% of maximum opportunity, with substantial differentiation at an individual level ranging from 0% to 74% (40% to 60% in 2018). • Upon cessation of employment David Hisco (former Group Executive and CEO, NZ) forfeited all his unvested equity (~$7.4 million). He received his contracted and statutory entitlements to notice and untaken leave, and was not awarded any VR. Performance rights outcomes (CEO and Disclosed Executives) The performance rights awarded to the CEO and Disclosed Executives in November/December 2015 were tested in November 2018 against their three equal Total Shareholder Return (TSR) performance hurdles. A total of 21.8% of the award vested and the remaining 78.2% lapsed. See section 5.4.3 for further details. Non-Executive Director (NED) fees There were no increases to NED fees in 2019 (or 2018). Rather, the Board decided to apply a 20% reduction to the Chairman and NED member fees for 2019. 4. OVERVIEW OF ANZ’S REMUNERATION FRAMEWORK 4.1 CHANGES TO THE CEO AND DISCLOSED EXECUTIVES’ REMUNERATION FRAMEWORKS MADE IN 2019 The following changes were made to the CEO and Disclosed Executives’ remuneration frameworks for 2019: • Four-year deferral: The deferral and performance period for the performance rights (excluding the CRO who receives deferred share rights) has been extended from three years to four years. This provides an additional year for the performance rights to remain at risk (subject to malus) and for the performance hurdles to be measured. • Vesting period: The deferred shares will be delivered over four years with staggered vesting (previously even vesting). See section 6.2. • For the CRO: The number of deferred share rights awarded will be determined using the face value (previously fair value), and these share rights will now be subject to a four-year deferral period (previously three years). The differing remuneration structure for the CRO is designed to preserve the independence of the role and to minimise any conflicts of interest in carrying out the risk control function across ANZ. As a result of these changes, 68% of variable remuneration (AVR plus LTVR) for the CEO, 53% of VR for Disclosed Executives (other than the CRO), and 41% of VR for the CRO will be deferred for at least four years, noting that this is in excess of the BEAR minimum deferral requirement of 60% for the CEO and 40% for Disclosed Executives. See section 6.2 for more detail. 70 ANZ 2019 ANNUAL REPORTRemuneration Report continued 4.2 REMUNERATION FRAMEWORK OVERVIEW The structure of our remuneration framework is aligned with our Reward Principles and has been designed to support ANZ’s purpose and strategy. ANZ’S PURPOSE AND STRATEGY1 Is underpinned by our Remuneration Policy which includes our Reward Principles: Attract, motivate and keep great people Reward our people for doing the right thing having regard to our customers and shareholders Focus on how things are achieved as much as what is achieved Are fair and simple to understand With remuneration delivered to our CEO and Disclosed Executives through: Fixed remuneration Cash salary and superannuation contributions. The Board sets (and reviews annually) the CEO and Disclosed Executives’ fixed remuneration based on financial services market relativities reflecting their responsibilities, performance, qualifications, experience and location. Variable remuneration (at risk) The CEO and Disclosed Executives are eligible to receive variable remuneration under the ANZ Incentive Plan (ANZIP), our main variable remuneration plan. CEO Disclosed Executives3 Annual Variable Remuneration (AVR) • Rewards the achievement of Group, Division and individual Variable Remuneration (VR) • Rewarded under a single VR framework enabling us to: outcomes over a 12-month period • Determination: ANZ Group Performance Framework, individual strategic objectives, ANZ values2 and risk/compliance assessments, and Board discretion • Maximum opportunity: 150% of fixed remuneration • Delivery: 50% cash and 50% as ANZ shares deferred over four years, subject to malus Long Term Variable Remuneration (LTVR) • Reinforces the CEO’s focus on achieving longer term strategic objectives and creating long-term value for all stakeholders • Face value at full vesting: 200% of fixed remuneration • Delivery: Performance rights deferred for four years subject to performance hurdles and malus • Performance hurdles: Relative TSR (75%), Absolute TSR (25%) – Provide the appropriate mix of short and long-term rewards (including performance hurdles) to drive performance, and attract and retain talent; – Tie the full VR award to the performance of ANZ; and – Defer VR over the short, medium and longer term. • Determination: ANZ Group Performance Framework, Divisional Performance Frameworks, ANZ values and risk/ compliance assessments, and Board discretion • Maximum opportunity: 402% of fixed remuneration4 • Delivery: 25% cash, 25% as ANZ shares deferred over four years subject to malus, and 50% as performance rights deferred for four years subject to performance hurdles and malus • Performance hurdles: Relative TSR (75%), Absolute TSR (25%) Board discretion is applied when determining CEO and Disclosed Executive performance and remuneration outcomes, and also before any scheduled release of previously deferred remuneration. Reinforced by aligning remuneration and risk: Assessing behaviours based on ANZ’s values and risk/compliance standards (including BEAR) Determining variable remuneration outcomes, with risk as a key input at a pool and individual level Weighting remuneration toward the longer- term with a significant proportion at risk Determining accountability and applying consequences where appropriate Prohibiting the hedging of unvested equity While supporting the alignment of executives and shareholders through: Substantial shareholding requirements Significant variable remuneration deferral in ANZ equity Use of relative and absolute TSR hurdles Use of economic profit as a key input in determining the ANZIP variable remuneration pool While governed by: The HR Committee and the Board determining the variable remuneration outcomes for both the CEO and each Disclosed Executive. Additionally, the CEO’s LTVR outcome is also subject to shareholder approval at the AGM. 1. See the ‘About our Business’ and ‘Our Strategy’ sections of the Annual Report. 2. ANZ’s values (Integrity, Collaboration, Accountability, Respect, Excellence (ICARE)) – the foundation of how we work, supported by our Code of Conduct. 3. The maximum opportunity and delivery of VR differ for the CRO and Acting Group Executive and CEO, NZ to that of other Disclosed Executives. See section 6 for further details. 4. Performance rights face value at full vesting. 71 5. 2019 OUTCOMES We are mindful of the fact that variable remuneration (more broadly than it pertains to ANZ) has been the subject of much scrutiny with questions raised regarding whether it is truly at risk and sufficiently variable. Variable remuneration at ANZ is truly at risk and can range from zero to maximum opportunity, as evidenced by the outcomes in 2019. The variable remuneration outcomes for both the CEO and Disclosed Executives are the subject of considerable debate and evaluation by the HR Committee and the Board. These decisions are not taken lightly or quickly. The tables in sections 5.1 and 5.2 supplement, and are different to, the Statutory Remuneration table (see section 10.1) which presents the accounting expense for both vested and unvested awards in accordance with Australian Accounting Standards. 5.1 YEAR-ON-YEAR REMUNERATION AWARDED These tables show a year-on-year comparison of remuneration awarded to the CEO and Disclosed Executives for the 2017, 2018 and 2019 performance periods. Remuneration awarded includes any cash payments (e.g. fixed remuneration and cash variable remuneration) and the value of deferred shares and performance rights awarded for the year but which have not yet vested (i.e. the value which has not yet been received during the year). These tables also show the AVR/VR as a % of target and maximum opportunity – this % remains unchanged whether using the threshold or full vesting value of performance rights. Fixed remuneration is largely unchanged year-on-year other than where executives have changed roles. Variable remuneration differs significantly both year-on-year and between different executives, and appropriately reflects the variability in Group and individual performance year-on-year. See section 5.4 for details. CEO CEO S Elliott Financial year Fixed remuneration $ AVR deferred shares $ AVR cash $ LTVR performance rights $ Total remuneration awarded $ LTVR performance rights $ Total remuneration awarded $ Total AVR $ Target opport- unity Maximum opport- unity Threshold vesting Full vesting AVR as % of 2019 2,100,000 750,000 750,000 1,500,000 2,100,000 5,700,000 4,200,000 7,800,000 2018 2017 2,100,000 875,000 875,000 1,750,000 1,400,000 5,250,000 2,800,000 6,650,000 2,100,000 1,000,000 1,000,000 2,000,000 2,100,000 6,200,000 4,200,000 8,300,000 71% 83% 95% 48% 56% 63% Note the 2019 LTVR has not yet been awarded, approval will be sought from shareholders at the 2019 AGM for the LTVR award shown above. The 2018 LTVR award was significantly reduced as further acknowledgement of the conduct issues and reputation damage of the matters raised in the Royal Commission. Disclosed Executives Threshold vesting Full vesting VR as % of Financial year Fixed remuneration $ VR cash $ VR deferred shares $ VR performance rights1 $ Total remuneration awarded $ VR performance rights1 $ Total remuneration awarded $ Target opport- unity Maximum opport- unity Current Disclosed Executives M Carnegie 2019 1,000,000 495,000 495,000 510,000 2,500,000 1,020,000 3,010,000 2018 2017 2019 K Corbally 2018 (6.5 months in role) 1,000,000 528,000 528,000 544,000 2,600,000 1,088,000 3,144,000 1,000,000 561,000 561,000 578,000 2,700,000 1,156,000 3,278,000 950,000 478,500 478,500 493,000 2,400,000 493,000 2,400,000 486,000 164,835 164,835 169,830 985,500 169,830 985,500 A George 2019 1,000,000 528,000 528,000 544,000 2,600,000 1,088,000 3,144,000 2018 (12 months/4.5 months as Deputy CEO) 2017 (10 months in role) M Hand 2019 (9 months as Disclosed Executive) 876,000 354,750 354,750 365,500 1,951,000 731,000 2,316,500 664,000 301,290 301,290 310,420 1,577,000 620,840 1,887,420 726,000 198,000 198,000 204,000 1,326,000 408,000 1,530,000 75% 80% 85% 85% 83% 80% 61% 76% 41% 50% 53% 57% 57% 55% 53% 41% 51% 28% 72 ANZ 2019 ANNUAL REPORTRemuneration Report continuedM Jablko 2019 1,000,000 544,500 544,500 561,000 2,650,000 1,122,000 3,211,000 2018 2017 2019 A Watson2 (3.5 months in role) 1,000,000 577,500 577,500 595,000 2,750,000 1,190,000 3,345,000 1,000,000 739,200 739,200 761,600 3,240,000 1,523,200 4,001,600 219,440 170,255 113,504 - 503,199 - 503,199 M Whelan 2019 1,200,000 874,500 874,500 901,000 3,850,000 1,802,000 4,751,000 2018 2017 1,200,000 717,750 717,750 739,500 3,375,000 1,479,000 4,114,500 1,200,000 1,080,750 1,080,750 1,113,500 4,475,000 2,227,000 5,588,500 Former Disclosed Executives D Hisco2 2019 843,521 - - - 843,521 - 843,521 (8.5 months in role) 2018 2017 F Ohlsson 2019 (3 months in role) 2018 2017 1,170,713 644,397 644,397 663,925 3,123,432 1,327,849 3,787,356 1,195,013 726,181 726,181 748,187 3,395,563 1,496,374 4,143,749 240,000 n/a n/a n/a 240,000 n/a 240,000 1,000,000 396,000 396,000 408,000 2,200,000 816,000 2,608,000 1,000,000 534,600 534,600 550,800 2,620,000 1,101,600 3,170,800 1. Deferred share rights for the CRO. 2. Paid in NZD and converted to AUD. The year-on-year difference in 2017 and 2018 fixed remuneration for D Hisco relates to fluctuations in the exchange rate. 83% 88% 112% 65% 110% 91% 136% 0% 83% 92% n/a 60% 81% 55% 58% 75% 43% 74% 60% 91% 0% 56% 61% n/a 40% 54% 5.2 2019 ACTUAL REMUNERATION RECEIVED This table shows the remuneration the CEO and Disclosed Executives actually received in relation to the 2019 performance year as cash, or in the case of prior equity awards, the value which vested in 2019. The final column also shows the value of prior equity awards which lapsed/were forfeited in 2019 (these awards reflect the 2015 performance rights which partially met the performance hurdles when tested in November 2018, and additionally for David Hisco the forfeiture of all of his unvested deferred remuneration on cessation of employment). Fixed remuneration Cash variable remuneration Total cash $ $ $ Deferred variable remuneration which vested during the year1 $ Other deferred remuneration which vested during the year1 $ Actual remuneration received $ Deferred variable remuneration which lapsed/forfeited during the year1, 2 $ CEO and Current Disclosed Executives S Elliott M Carnegie K Corbally3 A George M Hand M Jablko4 A Watson5 M Whelan 2,100,000 750,000 2,850,000 1,243,464 1,000,000 495,000 1,495,000 950,000 478,500 1,428,500 1,000,000 528,000 1,528,000 726,000 198,000 924,000 153,490 430,229 301,609 - - - 4,093,464 1,648,490 573,129 2,431,858 - - 1,829,609 924,000 1,000,000 544,500 1,544,500 192,589 318,564 2,055,653 (3,038,880) - (184,676) (101,328) - - - 219,440 170,255 389,695 - 1,200,000 874,500 2,074,500 704,915 Former Disclosed Executives D Hisco2, 5, 6 F Ohlsson 843,521 240,000 - 843,521 n/a 240,000 654,067 433,146 - - - - 389,695 2,779,415 (1,059,695) 1,497,588 (7,385,293) 673,146 (191,526) 1. The point in time value of previously deferred remuneration granted as shares/share rights and/or performance rights is based on the one day Volume Weighted Average Price (VWAP) of the Company’s shares traded on the ASX on the date of vesting or lapsing/forfeiture multiplied by the number of shares/share rights and/or performance rights. 2. The lapsed/forfeited values relate to the performance rights we awarded in November 2015 which lapsed due to the performance hurdles not being met, and for D Hisco forfeiture on cessation of unvested deferred remuneration. 3. Other deferred remuneration for K Corbally relates to a previously disclosed equity retention award relating to his role prior to appointment to the Group Executive Committee. 4. Other deferred remuneration for M Jablko relates to previously disclosed compensation for deferred remuneration forfeited as a result of joining ANZ. 5. Paid in NZD and converted to AUD. 6. The vested values for D Hisco relate to deferred shares, deferred share rights and performance rights awarded in prior years that vested prior to cessation. 73 5.3 FIXED REMUNERATION The Board has assessed the CEO’s 2019 performance as follows: The Board sets (and reviews annually) the CEO and Disclosed Executives’ fixed remuneration based on financial services market relativities and reflecting their responsibilities, performance, qualifications, experience and location. • Group Performance Framework = Below Expectations (see section 5.5.3) • Individual strategic objectives = Slightly Below Expectations (see Board assessment below) There was no change to the CEO’s fixed remuneration for 2019 and it has not changed since commencement in the role on 1 January 2016. • ANZ values = Above Expectations • Risk/compliance assessment = Met Expectations During 2019, the HR Committee and Board reviewed the Disclosed Executives’ fixed remuneration. The only changes made were for two executives. • Kevin Corbally received a fixed remuneration increase from $900,000 to $1,000,000 on 1 April 2019. On commencing in his role as CRO, Kevin’s fixed remuneration was set below the market median for comparable roles in peer group companies and lower than that of his predecessor. With the significant increase in regulatory activity and complexity of the risk environment, and following a strong performance in his role and reviewing internal relativities, the Board considered the increase appropriate. • Mark Hand received a fixed remuneration increase from $800,000 to $1,000,000 on his appointment to the Group Executive, Australia Retail and Commercial Banking role effective 1 March 2019 to reflect his expanded responsibilities. 5.4 VARIABLE REMUNERATION – DETAIL 5.4.1 CEO performance, AVR and LTVR Performance With regard to AVR, the CEO is assessed 50% on the ANZ Group Performance Framework and 50% on achievement of individual strategic objectives aligned to ANZ’s strategy. Both the Group Performance Framework and individual strategic objectives are agreed by the Board at the start of the financial year and intended to be stretching. Weighting of financial metrics AVR: Financial metrics have a 35% weighting in the Group Performance Framework and therefore notionally have a 17.5% weighting in the CEO’s AVR. However, the CEO’s AVR is not formulaic – outcomes are moderated by the Risk and Reputation element of the Group Performance Framework and the Board’s judgement on the appropriate AVR considering all aspects of performance. LTVR: 100% of the LTVR hurdles are based on TSR (both relative and absolute). ANZ’s view is that TSR is not purely a financial measure as it reflects a range of factors including investors’ judgement about the prospects of a company. At the end of the financial year, ANZ’s performance is assessed against the Group Performance Framework, and the CEO’s performance is assessed against his individual strategic objectives, the ANZ values (behaviours), delivery of the BEAR obligations and ANZ’s risk and compliance standards. In conducting the CEO’s performance assessment, the HR Committee seeks input from the Chairman, CRO (on risk management), CFO (on financial performance), Group Executive, Talent and Culture (GE T&C) (on talent and culture matters) and Group General Manager Internal Audit (GGM IA) (on internal audit matters). • Board discretion = As CEO Shayne Elliott is ultimately accountable for the Group’s overall performance, the Board has exercised their discretion in determining the appropriate AVR outcome for 2019 as detailed below. 2019 CEO individual strategic objectives • Lead and role model the culture and accountability required to transform ANZ to deliver better customer outcomes and long-term shareholder value • Enhance the reputation of ANZ • Drive the strategic direction of the organisation to deliver long-term, sustainable and profitable growth • Drive the success of New Ways of Working (NWOW) at ANZ and demonstrate better customer outcomes and productivity gains • Continue to build Group Executive Committee effectiveness and CEO succession Board assessment of performance on individual strategic objectives: Slightly Below Expectations The CEO consistently role modelled the ANZ culture and values in his actions throughout a challenging year for the banking sector. This included the content and manner of his testimony before the Royal Commission and also his handling of the Code of Conduct breach by the former Group Executive and CEO, NZ. Work continued on rebuilding ANZ’s reputation following the Royal Commission last year. However, this was impacted by further remediation charges and challenges in our NZ business. In Australia Retail and Commercial, poor execution of changes to certain processes and procedures including technology transition saw customer loan assessment and approval times extend, leading to a loss of market share. Actions taken throughout mid calendar 2019 have improved these issues. The CEO has continued to build on the key planks of the ANZ strategy – capital efficiency, productivity and simplification – to deliver long-term targeted growth. ANZ delivered a solid financial performance in 2019 – with capital well above APRA’s unquestionably strong Common Equity Tier 1 (CET1) requirements, continued productivity savings and the completion of further asset/business disposals. While lending growth in the year was modest, delivery of the core aspects of the strategy positions ANZ well for the future. Around 25% of our people now work in new ways which is driving speed and productivity benefits. These changes are enhancing speed of delivery to customers and producing higher employee engagement results. The CEO has restructured accountability of the Group Executive Committee in 2019 to enhance success and strengthen succession – filling the gaps arising in the Australian business leadership and in dealing with the NZ business leadership issues including the cessation of the former Group Executive and CEO, NZ. 74 ANZ 2019 ANNUAL REPORTRemuneration Report continuedAVR and LTVR At the end of the financial year, the HR Committee determines the CEO’s AVR outcome which is ultimately approved by the Board. The CEO’s AVR will vary up or down year-on-year, it is not guaranteed, and may range from zero to a maximum opportunity. The 2019 AVR awarded to the CEO is 48% of maximum opportunity. Shayne Elliott has demonstrated strong leadership both within ANZ and the industry more broadly and delivered solid results for the Group. He has dealt with challenges which arose during the year in a way that is consistent with the culture we are seeking. Despite having been assessed as met or being above expectations on the risk/compliance assessment and ANZ values, and being slightly below on individual strategic objectives and the Group Performance Framework, the Board has exercised its discretion and reduced the AVR having regard to the CEO’s ultimate accountability for the overall performance of the Group. The Board determined that an AVR outcome of 48% of maximum opportunity was appropriate for 2019. The CEO’s proposed LTVR of $4.2 million (performance rights face value at full vesting) is subject to shareholder approval at the 2019 AGM. 2019 AVR Awarded This table shows the AVR awarded to the CEO for the year ending 30 September 2019. CEO Maximum opportunity S Elliott1 AVR $1,500,000 48% of max + = $750,000 + $750,000 LTVR $4,200,000 performance rights face value at full vesting (subject to shareholder approval at the 2019 AGM) Cash Deferred shares 1. Variable remuneration for the CEO = AVR + LTVR. Summary of Total Remuneration The remuneration Shayne Elliott received in 2019 differs to the remuneration he was awarded in relation to the 2019 performance year (which may or may not vest in future years), and also how his remuneration was expensed (on a statutory basis) for 2019. Awarded remuneration shown below includes the value of the performance rights at both threshold (50%) and full (100%) vesting. 2019 2018 2017 Total Remuneration Awarded Threshold vesting Full vesting Received1 Statutory2 $5,700,000 $5,250,000 $6,200,000 $7,800,000 $6,650,000 $8,300,000 $4,093,464 $3,849,666 $4,261,588 $5,181,339 $5,645,295 $5,634,860 1. 2. Includes the value of previously awarded AVR deferred shares and LTVR performance rights at the date of vesting. Includes the value of AVR and LTVR that has been expensed in the year. The difference in the CEO’s awarded remuneration reflects the variability in Group and individual performance and the reduction in his 2018 variable remuneration to acknowledge the conduct issues and reputational damage of the matters raised in the Royal Commission. The difference in the CEO’s received remuneration also reflects the partial vesting in 2019 of performance rights granted in December 2015. Historical AVR and LTVR This table shows the AVR as a % of maximum opportunity and LTVR vesting outcomes for the CEO over the last three years. AVR outcome (% of maximum opportunity) LTVR vesting outcome (% vested) 5.4.2 Disclosed Executive performance and VR Performance 2017 63% 0% 2018 56% 0% 2019 48% 21.8% At the start of each year, the Board sets stretching performance objectives in the form of Divisional Performance Frameworks for each of our Disclosed Executives, in alignment with the Group Performance Framework. Similar to the Group Performance Framework, the Divisional Performance Frameworks include the key elements of Financial and Discipline, Customer, and People and Culture, with Risk and Reputation acting as a modifier. The weighting of measures varies to reflect the responsibilities of each individual’s role. The Financial and Discipline element weightings range from 20% to 45%. 75 At the end of the financial year, the performance of each Disclosed Executive is assessed against their contribution to the Group Performance Framework, their Divisional Performance Framework, ANZ’s values (behaviours), delivery of BEAR obligations and ANZ’s risk and compliance standards. The HR Committee seeks input from the CEO, CRO (on risk management), CFO (on financial performance), GE T&C (on talent and culture matters) and GGM IA (on internal audit matters). The HR Committee reviews and recommends to the Board for approval the overall performance outcomes for each Disclosed Executive. VR At the end of the financial year, the CEO and HR Committee also determine VR recommendations for each Disclosed Executive, which are ultimately approved by the Board. VR should and does vary year- on-year in line with performance – it is not guaranteed and may be adjusted up or down ranging from zero to a maximum opportunity. The average 2019 VR for Disclosed Executives is 45% of maximum opportunity. There is significant differentiation at an individual level ranging between 0% to 74% of maximum. The different VR outcomes reflect the relative performance of the different areas/ individuals, ensuring appropriate alignment between performance and reward. The outcomes also demonstrate the at risk nature of VR, showing that VR is truly variable, and that outcomes do vary significantly across the Disclosed Executives and also from year to year. To illustrate we note that: • Mark Whelan has been awarded 74% of maximum opportunity reflecting the delivery of strong financial results across Institutional, sound risk management, the continued transformation of this business, and the strong focus on culture. • Alexis George has a broad role: she is Deputy CEO and also has responsibility for Operations and Services and Wealth Australia. Her VR outcome of 53% of maximum opportunity was impacted for Wealth remediation while also taking into account her strong performance across all aspects of her role. • Mark Hand moved into leading Australia Retail and Commercial part way through the year. He is the right person to run this part of the business going forward and has already led a strong program of work to restore business momentum. However as Group Executive he is held accountable for the weaker performance of this business and has been awarded VR at 28% of maximum opportunity. • David Hisco was in his role for eight and a half months of the year, however given the circumstances of his departure, was not awarded any VR (and he also immediately forfeited all unvested remuneration). • Fred Ohlsson was not eligible for 2019 VR due to being in his role for approximately three months in 2019. 2019 VR Awarded This table shows the combined VR awarded to Disclosed Executives for the year ending 30 September 2019. Based on shareholder feedback, the face value of performance rights is disclosed at full vesting, which differs from the disclosures in previous years. Current Disclosed Executives Maximum opportunity M Carnegie VR $2,010,000 50% of max K Corbally1 VR $1,450,000 57% of max A George VR $2,144,000 53% of max M Hand2 VR $804,000 28% of max M Jablko VR $2,211,000 55% of max A Watson2 VR $283,759 43% of max M Whelan VR $3,551,000 74% of max = = = = = = = $495,000 + $495,000 + $1,020,000 $478,500 + $478,500 + $493,000 $528,000 + $528,000 + $1,088,000 + + $408,000 $198,000 $198,000 $544,500 + $544,500 + $1,122,000 $170,255 + $113,504 $874,500 + $874,500 + $1,802,000 Former Disclosed Executives D Hisco3 VR $0 0% of max F Ohlsson VR n/a = Cash Deferred shares or deferred share rights Performance rights face value at full vesting4 1. CRO receives deferred share rights instead of performance rights. 2. Remuneration disclosed from commencement in Disclosed Executive role. Acting Group Executive and CEO, NZ role awarded 60% of VR as cash and 40% as deferred shares. 3. Remuneration disclosed to date of cessation. 4. Divide by two to convert to face value at threshold vesting for performance rights. 76 ANZ 2019 ANNUAL REPORTRemuneration Report continuedHistorical Disclosed Executive VR This table shows the VR as a % of maximum opportunity for the current and prior Disclosed Executives over the last three years. VR outcome (average % of maximum opportunity) VR outcome (range % of maximum opportunity) VR performance rights vesting outcome (% vested) 2017 64% 2018 51% 51% – 91% 40% – 60% 0% 0% 2019 45% 0% – 74% 21.8% 5.4.3 Performance rights outcomes (CEO and Disclosed Executives) Performance rights granted to the CEO in December 2015 and Disclosed Executives (excluding the CRO) in November 2015 reached the end of their performance period in November 2018. Based on performance against hurdles, 21.8% of these rights vested, the remaining 78.2% lapsed and provided no value. Hurdle Grant date1 First date exercisable1 ANZ TSR over three years/ CAGR2 TSR Median TSR over three years/ CAGR2 TSR target % vested Overall performance rights outcome 18 Nov 15 18 Nov 18 15.79% 10.57% 65.3% 1/3 relative TSR – Select Financial Services comparator group 1/3 relative TSR – ASX 50 comparator group 18 Nov 15 18 Nov 18 1/3 absolute CAGR2 TSR 18 Nov 15 18 Nov 18 15.79% 5.01% 32.16% 9.00% 0% 0% 21.8% vested and 78.2% lapsed 1. Grant date for the CEO was 17 December 2015, and date first exercisable was 17 December 2018. The CEO’s performance period was the same as the performance period for Disclosed Executives. 2. Compound Annual Growth Rate (CAGR). 3. From 2016 ANZ moved from three to two TSR hurdles (the relative TSR – ASX 50 hurdle was discontinued). 5.5 ANZIP VARIABLE REMUNERATION POOL AND GROUP PERFORMANCE 5.5.1 ANZIP variable remuneration pool The ANZ Incentive Plan (ANZIP) is the variable remuneration plan that covers the CEO and Disclosed Executives (and the majority of employees). Individual variable remuneration outcomes are funded from the ANZIP pool for all eligible employees, including the CEO’s AVR and Disclosed Executives’ VR. At the end of each financial year, the HR Committee makes a recommendation to the Board for their approval on the size of the ANZIP variable remuneration pool for that year, including its allocation to each Division. The Board exercise their judgement to determine the appropriate pool size – it is not a formulaic outcome. ANZIP variable remuneration pool recommended to the Board for approval based on performance and affordability Board review and approve the ANZIP variable remuneration pool Business and individual allocations from ANZIP variable remuneration pool When determining the size of the 2019 variable remuneration pool the HR Committee and Board considered a range of inputs. These included: • our financial performance – a range of metrics are used including cash profit, economic profit and return on risk weighted assets. Economic profit, which is a risk adjusted measure and a strong indicator of shareholder value, is the primary financial driver but is balanced against other financial metrics and qualitative factors. – Solid financial performance with cash profit up 6%, while on a continuing operations basis cash profit is flat and economic profit down 1%. • our performance against the ANZ Group Performance Framework. – Assessed overall as being below expectations in 2019 (as detailed in section 5.5.3). • other relevant factors such as the overall operating environment, market competitive remuneration positioning, affordability, the quality of our results and prior year pools. ANZ substantially reduced the size of the ANZIP pool in 2018 decreasing it by around 23% compared to the prior financial year. In 2019, having considered all of the above inputs, the Board determined that a year-on-year increase of around 9% was appropriate, and recognising that the pool remains 15% below that of 2017. 77 5.5.2 ANZ Group Performance Framework The ANZ Group Performance Framework is approved by the Board at the start of each year and is designed around the following three key inputs: 1 Creating a safe bank with sound risk practices 2 Achieving our agreed annual and longer term goals 3 Realising our strategic vision The key objective of our Group Performance Framework is to enable aligned focus across the organisation on delivering the critical outcomes that matter most in successful realisation of our strategy, which includes strong and sustainable performance within the year. It plays a key role to: • message internally what matters most; • reinforce the importance of sound management in addition to risk, customer, people and financial outcomes; and • inform focus of effort, prioritisation and decision outcomes across ANZ. 5.5.3 Assessment against the Group Performance Framework for 2019 Risk & Reputation Customer People & Culture Financial & Discipline Overall Overall Adjustment 35% weight x 30% weight + 35% weight + ASSESSMENT: ASSESSMENT: ASSESSMENT: ASSESSMENT: Below Expectations Below Expectations Above Expectations Met Expectations Group Performance = ASSESSMENT: Below Expectations As managing risk appropriately is fundamental to the way ANZ operates, Risk and Reputation forms an integral part of the assessment, directly impacting the overall Group Performance Framework outcome (a modifier ranging from 0% to 110% of the Group Performance Assessment). Overall, ANZ’s performance was below expectations when considering the environment and the objectives we set ourselves. While we largely achieved the targets we set, more broadly we recognise we have much to do to regain community trust. The below table outlines ANZ’s focus areas in 2019 (aligned to the three key inputs), and provides a summary of performance outcomes for each of the key performance categories to inform the overall assessment for 2019. Performance against expectations is evaluated using a range of objective indicators and subjective considerations including management input on work undertaken, evidence of outcomes realised and lessons learned, and with consideration given to the operating, regulatory and competitive environment. 78 ANZ 2019 ANNUAL REPORTRemuneration Report continued RISK & REPUTATION (MODIFIER 0% TO 110%) Risk & Reputation (modifier 0% to 110%) ANZ continues to operate in a dynamic and a challenging external and regulatory environment placing significant demands on the Risk and Compliance function. There were no material breaches of our Group Risk Appetite Statement, and the number of adverse audits fell by a third with management demonstrating accountability for fixing issues in a timely and sustainable manner. Strong leadership has been paramount, coupled with a focus on seeking to regain the trust of the community through our commitment to fair and responsible banking. A combination of management actions over several years together with the current relatively benign credit environment, delivered one of the lowest loss rates on record. While there were many positives from a risk perspective, our overall risk assessment was brought back to below expectations when balanced against some non-financial risk shortcomings from a regulatory, customer and community perspective and the work that still needs to be done to regain community trust. 2019 focus areas Performance commentary Performance against Expectations Below Met Above Adhere to the Risk Appetite Statement • Metrics within agreed tolerances (e.g. no material breaches). • Disciplined risk management over several years (including reshaping the loan portfolio often at the expense of revenue), saw the 2019 loss rate at 13 bps. Adopt a sound approach to regulatory matters • ANZ continued to work to support our regulators desired outcomes in their activities and addressing their requirements, however there were some shortcomings in 2019: Ensure our leaders demonstrate accountability for managing risk, including creating an environment where people can raise issues Quickly and effectively remediate individual and systemic customer issues – Two material regulatory infractions in NZ in relation to capital models and attestation process. – Along with domestic peers an additional capital overlay required for operational risk following APRA’s self-assessment into governance, culture and accountability. • Strong progress made on risk culture maturity, evidenced in employee engagement scores, with ‘Leaders accountable for risk’ (83%) – improvement on 2018 and above 2019 target, and ‘Raise issues without fear of reprisal’ (69%) – also up on 2018. • While remediation focused on strategic and long-term fixes (systems, terms and conditions and product decommissioning), short-term fixes included refunding greater than 1 million accounts. In 2019, we returned approximately $108 million to impacted customers. • Dispute Resolution Principles launched in 2019. • Continued efforts still required to improve customer complaints and remediation processes. Identify and address community priorities • ANZ was the first bank to make Royal Commission commitments and has retained high scores in a number of indices: – Corporate Confidence Index (CCI)1: Score above peer average – Dow Jones Sustainability Indices (DJSI)2: 2019 score of 82 (2018: 83). ANZ returned to global top ten (#10 overall) – Glassdoor3 employer of choice ratings: score of 3.9 represents a 0.4 uplift on prior period (Glassdoor average 3.4) • Our Reptrak community sentiment indicator improved over the 12 months to 58.8 but remains well below pre Royal Commission levels. • Regaining the trust of the community, government and other key stakeholders remains a major focus – which includes working to deliver more consistent outcomes in credit approval processes, and providing clarity to customers regarding ANZ’s risk tolerance. Risk & Reputation overall: Below Expectations 79 RISK & REPUTATION (MODIFIER 0% TO 110%) Customer (35% weight) We are committed to improving the customer experience, as highlighted by the implementation of 16 initiatives in Australia in response to the Royal Commission. There were however some challenges during the year which led to a below expectations assessment. These included some technology stability issues, and a period of underperformance in respect of assessment and approval times relative to peers in home lending. Institutional performance in key customer satisfaction/relationship strength surveys continued to be a highlight, along with strong digital engagement with customers. 2019 focus areas Performance commentary Performance against Expectations Below Met Above Improve customer experience (key impact to customer assessment outcome) • Examples of initiatives to improve the customer experience include: in Australia introducing Customer Promises to improve service, and organising our people around customer episodes; in NZ launching the Healthy Homes initiative and helping customers with persistent card debt. • A period of below peer approval and assessment times in Australian home lending (an outcome of a higher level of change, including enhanced assessment criteria and delays in moving to a single assessment platform). Listen, Learn, Act to drive continuous improvement • Net Promoter Score (NPS)4 centred on key onboarding episodes. Results were mixed with improvement in retail transaction accounts, business lending and business transaction accounts. Down in NZ. • ANZ ranked the #1 lead institutional bank by Peter Lee Associates5 for the fourth year and #1 for relationship strength for the sixth year. Institutional recorded strongest results ever with leadership positions obtained for the majority of key indicators including overall satisfaction, and most trusted adviser. Delivering innovative solutions • Single view of customer now available in Retail and Commercial in Australia and improved customer insights within the business customer space. • ANZ’s New Payments Platform (NPP) solution is being used as a white label offering by 10 other banks. • In line with our objective of delivering digital solutions that improve the customer experience, digital purchases increased (28% vs 24% target) and NZ #1 for being a ‘Leader in Mobile Banking’. • We have invested in Machine Learning in our Institutional Trade business leading to significant improvements in processing times and risk controls. • More than 1 million customers contacted to help them get better value from their banking products. • 16 initiatives implemented to improve the treatment of customers in Australia. These included new dispute resolution principles to ensure customer complaints and disputes are handled reasonably and fairly. Help our people to make wise customer focused choices every day Customer overall: Below Expectations 80 ANZ 2019 ANNUAL REPORTRemuneration Report continuedPeople & Culture (30% weight) A number of highlights contributed to an above expectations assessment including: strengthening our Accountability and Consequence Framework, evolving our approach to measurement and governance of culture initiatives, redesigning and launching changes to how we manage and reward our people, solid progress in the investment in key skills for our future, launch of a digital learning platform, and a record level engagement survey result. 2019 focus areas Performance commentary Performance against Expectations Below Met Above Engaging our people and diversifying our workforce • Overall engagement score increased to 77% (up 4% from 2018), with improvements also seen in key measures, such as leaders role modelling our values (73% up 2% from 2018). • Women in leadership increased to 32.5% (against a 33.1% target). Positive progress was made in Technology (up 3.3% from 2018) and Institutional (up 3.2% from 2018), two of our most challenging areas historically. • Maintained a high score (>90%) of an environment that is open and accepting of individual differences. • The Accountability and Governance Model for Culture evolved to provide greater clarity and transparency on accountabilities, and improved measurement. • Continued strengthening of our Accountability and Consequence Framework. Strengthen governance and accountability for culture, including an effective Accountability and Consequence Framework Improve leader capability • Continued focus on building leader capability through initiatives such Implement Reimagining Reward Strengthen strategic capabilities as the 180 leadership survey. • Leadership Promotor Scores improved from 20 in 2018 to 24 and then 28 over the course of 2019. • ANZ redesigned and launched changes to how we manage and reward our people to better focus on the interests of our customers, the long- term health of the bank, and team rather than individual outcomes. • Invested in technology engineering and data capability (>350 roles now dedicated to data analysis and science). • Launched a digital learning platform. People & Culture overall: Above Expectations 81 RISK & REPUTATION (MODIFIER 0% TO 110%) Financial & Discipline (35% weight) The operating environment remains challenging, due to competitive pressures and economic conditions. ANZ was well prepared for these difficult conditions, maintaining a strong balance sheet, peer leading levels of capital, demonstrating good cost management despite higher regulatory and compliance spend, and further improvements in our credit risk profile. At no time did the bank deviate from its strategy or risk appetite to seek higher revenues. Divestments during the year again reduced the complexity of the Group. Ongoing work to identify customers in need of remediation led to further remediation charges, which impacted financial performance. 2019 focus areas Performance commentary Performance against Expectations Below Met Above Balance appropriately between financial results, safety and soundness, and investment in the future • Return on equity (ROE) (cash continuing) of 10.9% was on target, noting the difficult operating environment. • Operating expenses were down 4%. Excluding the impact of large/ notable items6, costs remained flat despite increased investment in the business and higher compliance spend. • Capital and funding continue to be well managed. A$3 billion share buyback was completed during the year enabling cash earnings per share (EPS) growth and CET1 of 11.4% was above minimum regulatory requirements. Net Stable Funding Ratio of 116%. • The completion of divestments during the year further reduced the complexity of the Group (e.g. OnePath sale to Zurich, OnePath NZ to Cigna, sale of businesses in Cambodia and Papua New Guinea). Establish a framework and governance structure with agreed outcomes, and start to execute on simplification • Simplification framework and governance structures were established during the year, and planning commenced across all businesses to progress our simplification ambition – which is centred on delivering better customer and employee experience, while lowering operational risk and reducing the cost to serve. Simplify and standardise our technology landscape in support of our ambitions • Significant increase in usage of Technology Platforms across Automation, Data and Payments (e.g. NPP) resulting in enhanced customer insights, and improved service delivery from a single view of the customer in Australia Retail and Commercial. • Machine Learning as a service platform launched. Benefits include a 40% improvement in customer service level agreements for Trade Guarantees. Make reasonable steps towards the separation of Wealth • During the year, the legal separation of the Pensions and Investments business from the life insurance business was completed. Following this, the sale of the Australian life insurance business to Zurich was completed. • ANZ and IOOF continue to work towards the sale of the Pensions and Investments business. Subject to APRA approval, ANZ expects the transaction to complete in the first quarter of calendar year 2020. • Separation activities continue for both businesses. Financial & Discipline overall: Met Expectations Overall Group Performance assessment: Below Expectations 1. Corporate Confidence Index (CCI): Outcomes of the CCI are provided to ANZ on a confidential basis. 2. Dow Jones Sustainability Indices (DJSI): Evaluates the sustainability performance of thousands of companies trading publicly, operated under a strategic partnership between S&P Dow Jones Indices and RobecoSAM (Sustainable Asset Management). 3. Glassdoor is a website where employees and former employees anonymously review companies and their management. 4. Net Promoter Score (NPS) is a customer loyalty metric used globally to evaluate a company’s brand, products or services. Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld. 5. Peter Lee Associates 2019 Large Corporate and Institutional Relationship Banking surveys, Australia and NZ. 6. Large/notable items include the impact of divestments, customer remediation, accelerated software amortisation, Royal Commission legal costs and restructuring. 82 ANZ 2019 ANNUAL REPORTRemuneration Report continued5.5.3 ANZ performance outcomes ANZ’s financial performance 2015 – 2019 As discussed in section 5.5.1, the sizing of the ANZIP variable remuneration pool takes into account a range of financial metrics, including economic profit and cash profit. The Group uses cash profit as a measure of performance for the Group’s ongoing business activities, as this provides a basis to assess Group and Divisional performance against earlier periods and against peer institutions. We calculate cash profit by adjusting statutory profit for non-core items. Although cash profit is not audited, the external auditor has informed the Audit Committee that recurring adjustments have been determined on a consistent basis across each period presented. The table below provides ANZ’s financial performance, including cash profit, over the last five years. Statutory profit ($m) Cash profit ($m, unaudited) Cash profit – Continuing operations ($m, unaudited)1 Cash ROE (%) – Continuing operations (unaudited)1 Cash EPS – Continuing operations (unaudited)1 Share price at 30 September ($) (On 1 October 2014, opening share price was $30.74) Total dividend (cents per share) Total shareholder return (12 month %) 2015 7,493 7,216 7,216 14.0 260.3 27.08 181 (7.5) 2016 5,709 5,889 5,889 10.3 202.6 27.63 160 9.2 2017 6,406 6,938 6,809 11.7 232.7 29.60 160 13.1 2018 6,400 5,805 6,487 11.0 223.4 28.18 160 0.6 2019 5,953 6,161 6,470 10.9 227.6 28.52 160 9.2 1. Cash profit from continuing operations has been presented for 2017, 2018 and 2019. Prior periods are not restated. Cash profit from continuing operations represents the Group’s cash profit excluding the impact of our discontinued businesses, which consist of OnePath Pensions and Investments and aligned dealer groups, and the Group’s life insurance business in Australia. The businesses were reclassified to discontinuing in 2018, and only the 2017 result was restated in the table above. During 2019, the Group adopted AASB 15 Revenue from Contracts with Customers and only 2018 has been restated. ANZ TSR performance (1 to 10 years) The table below compares ANZ’s TSR performance against the median TSR and upper quartile TSR of the performance rights Select Financial Services (SFS) comparator group over one to ten years. ANZ’s TSR performance was below the median TSR of the SFS Comparator Group when comparing over one, three, five and ten years to 30 September 2019, noting that the below table measures TSR over a different timeframe to the performance period for our performance rights. ANZ (%) Median TSR SFS (%) Upper quartile TSR SFS (%) YEARS TO 30 SEPTEMBER 2019 1 9.2 14.2 15.7 31 22.3 31.2 37.0 5 21.6 31.8 40.2 10 109.8 134.0 180.9 1. The outcomes for performance rights granted in November/December 2015 and tested in November 2018 are detailed in section 5.4.3. 6. EXECUTIVE REMUNERATION STRUCTURE AND DELIVERY There are two core components of remuneration at ANZ – fixed remuneration and at risk variable remuneration. – tie the full VR award to the performance of ANZ; and – defer VR over the short, medium and longer term. In structuring remuneration, the Board aims to find the right balance between fixed and variable remuneration (at risk), the way it is delivered (cash versus deferred remuneration) and appropriate time frames (the short, medium and long-term). Variable remuneration seeks to differentiate for performance and is designed to focus our CEO and Disclosed Executives on stretching performance objectives supporting our business strategy, and encourage the delivery of long-term stakeholder value. The way variable remuneration operates differs somewhat between the CEO and Disclosed Executives. Namely: • The CEO’s variable remuneration is comprised of AVR and LTVR (subject to shareholder approval), which provides consistency with external market practice, and LTVR reinforces his focus on achieving longer term strategic objectives and long-term stakeholder value creation. • Disclosed Executives are subject to one combined VR plan which enables us to: – provide the appropriate mix of short and long-term rewards (including performance hurdles) to drive performance, and attract and retain talent; By deferring a significant portion of variable remuneration (79% of maximum opportunity for the CEO, 75% for Disclosed Executives, 67% for the CRO and 40% for the Acting Group Executive and CEO, NZ), we seek to ensure alignment with shareholder interests to deliver on ANZ’s strategic objectives and ensure a focus on long-term value creation. Deferred variable remuneration has significant retention elements, and most importantly, can be adjusted downwards, including to zero, allowing the Board to hold executives accountable, individually or collectively, for the longer term impacts of their decisions and actions. Board discretion is applied when determining all CEO and Disclosed Executive variable remuneration outcomes, and also before any scheduled release of previously deferred remuneration (i.e. consider malus or further deferral). 83 6.1 REMUNERATION MIX We structure the CEO and Disclosed Executives’ remuneration as follows: CEO Minimum opportunity 100% $2.1 million Target opportunity Maximum opportunity 33% 22% 17% 33% $6.3 million 17% 44% $9.45 million Fixed remuneration AVR cash AVR deferred shares LTVR performance rights Minimum = Fixed remuneration ($2.1 million) Target = Fixed remuneration + target AVR (100% of fixed remuneration) + target LTVR (100% of fixed remuneration (performance rights face value at threshold vesting)) Maximum = Fixed remuneration + maximum AVR (150% of fixed remuneration) + maximum LTVR (200% of fixed remuneration (performance rights face value to full vesting)) Disclosed Executive1 Minimum opportunity Target opportunity Maximum opportunity 100% 33% 20% 22% 23% 20% 40% Fixed remuneration VR cash VR deferred shares VR performance rights Minimum = Fixed remuneration Target Maximum = Fixed remuneration + maximum VR (402% of fixed remuneration (150% of target VR and performance rights face value to full vesting)) = Fixed remuneration + target VR (200% of fixed remuneration (performance rights face value at threshold vesting)) 1. Excluding CRO and Acting Group Executive and CEO, NZ. CRO To preserve the independence of the role and to minimise any conflicts of interest in carrying out the risk control function across the organisation, the CRO’s remuneration arrangements differ to other Disclosed Executives. The remuneration mix is 27% fixed remuneration and 73% VR maximum opportunity. The VR target opportunity is 180% of fixed remuneration and VR maximum opportunity is 270% of fixed remuneration. VR is delivered as 33% cash, 33% deferred shares and 34% deferred share rights (instead of performance rights). Acting Group Executive and CEO, NZ Due to the acting nature of Antonia Watson’s appointment her remuneration arrangements differ to other Disclosed Executives. For the time spent in this acting role, her fixed remuneration has been set at NZ$800,000 per annum (from 17 June 2019) and her VR maximum opportunity has been increased to 300% of fixed remuneration (her remuneration mix is therefore 25% fixed remuneration and 75% VR maximum opportunity). Her VR will be delivered as 60% cash and 40% as shares deferred for four years (ensuring compliance with the BEAR). 84 22%20%17%17%ANZ 2019 ANNUAL REPORTRemuneration Report continued 6.2. VARIABLE REMUNERATION DELIVERY Variable remuneration for the CEO and the Disclosed Executives (excluding the CRO and Acting Group Executive and CEO, NZ) is delivered partly in cash, shares deferred over four years, and performance rights deferred over four years. The performance rights are also subject to performance hurdles which determine whether they vest in four years’ time. Before any scheduled release of deferred shares/deferred share rights/performance rights, the Board considers whether any malus/downward adjustment of previously deferred remuneration (or further deferral of vesting) should be made for the CEO and Disclosed Executives. See section 6.3. 8 1 0 2 t c O 1 9 1 0 2 p e S 0 3 9 1 0 2 v o N Fixed remuneration 0 2 0 2 v o N 1 2 0 2 v o N 2 2 0 2 v o N 3 2 0 2 v o N ANZ financial year d e t a c o l l a / d i a p n o i t a r e n u m e r e b a i r a V l h s a C ) R V / R V A ( 1 s e r a h s d e r r e f e D ) R V / R V A ( e c n a m r o f r e P 2 s t h g i r ) R V / R V T L ( 40% vesting at the end of year 1 30% vesting at the end of year 2 20% vesting at the end of year 3 10% vesting at the end of year 4 Vesting is subject to meeting TSR performance hurdles at end of year 4 1. Deferred shares for the CRO vest as follows: 30% at the end of years 1 and 2, and 20% at the end of years 3 and 4. Deferred shares for the Acting Group Executive and CEO, NZ vest as follows: 100% at the end of year 4. 2. Deferred share rights for the CRO. No performance rights for the Acting Group Executive and CEO, NZ. 6.2.1 Cash – CEO (AVR) and Disclosed Executives (VR) The cash component is paid to executives at the end of the annual Performance and Remuneration Review (usually in late November). 6.2.2 Deferred shares – CEO (AVR) and Disclosed Executives (VR) Deferred shares are ordinary shares, deferred over one to four years (deferred for four years for the Acting Group Executive and CEO, NZ). By deferring part of an executives’ remuneration over time (and it remaining subject to malus), we enable a substantial amount of their remuneration to be directly linked to delivering long-term shareholder value. We grant deferred shares in respect of performance for the 1 October to 30 September financial year in late November each year. We calculate the number of deferred shares to be granted based on the VWAP of the shares traded on the ASX in the week leading up to and including the date of grant. For disclosure and expensing purposes, we use the one day VWAP to determine the fair value. In some cases (generally due to regulatory or tax reasons), we may grant deferred share rights to executives instead of deferred shares. Each deferred share right entitles the holder to one ordinary share. 6.2.3a Performance rights – CEO (LTVR) and Disclosed Executives (VR) excluding the CRO and Acting Group Executive and CEO, NZ A performance right is a right to acquire one ordinary ANZ share at nil cost – as long as time and performance hurdles are met. The future value of performance rights may range from zero to an indeterminate value. The value depends on our performance against the hurdles and on the share price at the time of exercise. 85 The performance rights have a four-year performance period. For the 2019 grant, the performance period is from 22 November 2019 to 21 November 2023. A four-year performance period provides sufficient time for longer term performance to be reflected. More detail relating to the 2019 performance rights is provided below. Element Detail Performance rights hurdles The performance rights have TSR performance hurdles reflecting the importance of focusing on achieving longer term strategic objectives and aligning executives’ and shareholders’ interests. We will apply two TSR performance hurdles for the 2019 grants of performance rights: • 75% will be measured against a relative TSR hurdle, tranche 1. • 25% will be measured against an absolute TSR hurdle, tranche 2. TSR represents the change in value of a share plus the value of reinvested dividends paid. We regard it as the most appropriate long-term measure – it focuses on the delivery of shareholder value and is a well understood and tested mechanism to measure performance. The combination of relative and absolute TSR hurdles provides balance to the plan by: • Relative: rewarding executives for performance that exceeds that of comparator companies; and • Absolute: ensuring there is a continued focus on providing positive growth – even when the market is declining. The two hurdles measure separate aspects of performance: • the relative TSR hurdle measures our TSR compared to that of the Select Financial Services comparator group, made up of core local and global competitors. This comparator group is chosen to broadly reflect the geographies and business segments in which ANZ competes for revenue; and • the absolute Compound Annual Growth Rate (CAGR) TSR hurdle provides executives with a more direct line of sight to the level of shareholder return to be achieved. It also provides a tighter correlation between the executives’ rewards and the shareholders’ financial outcomes. We will measure ANZ’s TSR against each hurdle at the end of the four-year performance period to determine whether each tranche of performance rights become exercisable. We measure each tranche independently from the other – that is: one tranche may vest fully or partially but the other tranche may not vest. Relative TSR hurdle for the 2019 grant The relative TSR hurdle is an external hurdle that measures our TSR against that of the Select Financial Services comparator group over four years. The Select Financial Services comparator group (unchanged from prior years) is made up of: Bank of Queensland Limited; Bendigo and Adelaide Bank Limited; Commonwealth Bank of Australia Limited; DBS Bank Limited; Macquarie Group Limited; National Australia Bank Limited; Standard Chartered PLC; Suncorp Group Limited; and Westpac Banking Corporation. If our TSR when compared to the TSR of the comparator group is less than the 50th percentile reaches at least the 50th percentile, but is less than the 75th percentile then the percentage of performance rights that vest is nil is 50% plus 2% for every one percentile increase above the 50th percentile reaches or exceeds the 75th percentile is 100% Absolute TSR hurdle for the 2019 grant The Absolute CAGR TSR hurdle is an internal hurdle as to whether ANZ achieves or exceeds a threshold level of growth the Board sets at the start of the performance period. The Board reviews and approves the absolute TSR targets each year for that year’s award. When reviewing the targets, the Board references ANZ’s assessed Cost of Capital. The Cost of Capital is determined using methodologies including the Capital Asset Pricing Model (CAPM). The primary driver of the reduction in the Cost of Capital used in setting this year’s target is the reduction in the risk free rate (government bond yield) that has occurred in Australia and other developed economies in the last 12 months. If the absolute CAGR of our TSR then the percentage of performance rights that vest is less than 8.5% is 8.5% is nil is 50% reaches at least 8.5%, but is less than 12.75% is progressively increased on a pro-rata, straight-line, basis from 50% to 100% reaches or exceeds 12.75% is 100% 86 ANZ 2019 ANNUAL REPORTRemuneration Report continuedCalculating TSR performance When calculating performance against TSR, we: • reduce the impact of share price volatility – by using an averaging calculation over a 90-day period for start and end values; • ensure an independent measurement – by engaging the services of an external organisation, Mercer Consulting (Australia) Pty Ltd, to calculate ANZ’s performance against the TSR hurdles; and • test the performance against the relevant hurdle once only at the end of the four-year performance period – the rights lapse if the performance hurdle is not met – there is no retesting. Calculating the number of performance rights The number of performance rights we grant is calculated using a face value basis – i.e. the full share price. Face value at full vesting is split into two tranches. Each tranche value is then divided by the market price (five trading day VWAP of ANZ shares at the start of the performance period) to determine the number of performance rights we award in each tranche. Performance rights are allocated in November for Disclosed Executives and December for the CEO (subject to shareholder approval). Expensing performance rights ANZ engages PricewaterhouseCoopers to independently determine the fair value of performance rights, which is only used for expensing purposes. They consider factors including: the performance conditions, share price volatility, life of the instrument, dividend yield, and share price at grant date. 6.2.3b Deferred share rights – CRO (VR) The CRO receives deferred share rights instead of performance rights to preserve the independence of the role and to minimise any conflicts of interest in carrying out the risk control function across the organisation. The CRO’s deferred share rights are subject to a time-based vesting hurdle of four years. The value the Board uses to determine the number of deferred share rights to be allocated to the CRO is the face value of the Company’s shares traded on the ASX at the time of grant (five trading day VWAP). 6.3 MALUS (DOWNWARD ADJUSTMENT OF PREVIOUSLY DEFERRED REMUNERATION) – BOARD DISCRETION All deferred remuneration we award to an employee is subject to ANZ’s on-going and absolute discretion to adjust this downward (malus) (including to zero) at any time. ANZ may exercise this discretion, for example, where: • there is a need to protect the financial soundness of ANZ or to meet regulatory requirements or there has been a material failure of risk management or controls within ANZ; • the employee has acted fraudulently or dishonestly, failed to act with due care, skill and diligence, or failed to comply with ANZ policies (including the Code of Conduct), processes or directions; • the employee is responsible or accountable, directly or indirectly, by virtue of their role or seniority for an occurrence/event which has had an adverse impact on ANZ; • there has been misconduct and the employee was involved directly or indirectly, failed to take adequate steps, could be considered responsible due to their seniority, or the decision to award or grant the deferred remuneration was made on the basis of misinformation. Further, where the CEO and/or Disclosed Executives of ANZ have failed to comply with their accountability obligations under the BEAR, their deferred remuneration will be reduced by an amount that is proportionate to the failure, as required by the BEAR. An employee’s deferred remuneration is also subject to ANZ’s on-going and absolute discretion to further defer the vesting. Where ANZ exercises this discretion, the vesting date is postponed and will not vest unless and until ANZ determines it should vest. Before any scheduled release of deferred remuneration, the Board (for the CEO and Disclosed Executives) and/or the CRG (for other employees) considers whether malus/downward adjustment or further deferral should be applied. 87 7. ACCOUNTABILITY AND CONSEQUENCE FRAMEWORK This year we further strengthened the way we deal with material risk events through an enhanced Accountability and Consequence Framework. The Consequence Review Group (CRG) is chaired by the CEO and members include the CRO, CFO, GE T&C and GGM IA. The CRG oversees the implementation and ongoing effectiveness of ANZ’s Accountability and Consequence Framework, being cognisant of its impact on the culture of ANZ. The CRG reviews material events, accountability and the application of suitable consequences (the HR Committee and Board determine accountability and consequences for the CEO and Disclosed Executives). Appropriate consequences are determined in light of the severity of the issue and may include, for example, one or more of the following: coaching, counselling, formal warnings, impacts to performance and remuneration outcomes, impacts on promotion, application of malus and ultimately termination of employment for the most serious issues. Our ongoing focus on accountability, consequences and driving a strong risk culture supports our customer commitment that when things go wrong, we fix them quickly and consistently hold executives, current (and former where we can), to account where appropriate. We also seek to support a strong ‘speak up’ culture and ensure managers recognise exemplary risk and audit behaviours. The focus on speak up is being supported through our New Ways of Leading (NWOL) that are aligned with our purpose and values. NWOL focuses on five behaviours relevant for all employees and imperative for people leaders: be curious, create shared clarity, empower people, connect with empathy and grow people selflessly. We are incorporating culture into leader-led team activities to facilitate open, purposeful conversations about our culture and practices and create a psychologically safe environment for employees to speak up. We continue to raise employee awareness of, and promote the various ways that employees can speak up including through initiatives such as the Whistleblower Awareness Week. Where employees role model the ANZ values and exemplary risk management we also seek to recognise and reward this, including through our annual Performance and Remuneration Review. In 2019 across the Group, 151 employees were terminated for breaches of our Code of Conduct. A further 516 employees received a formal disciplinary outcome, with managers required to apply impacts to their performance and remuneration outcomes as part of the annual review process. ANZ announced in June 2019 that David Hisco would depart ANZ. The Board noted their concerns regarding the characterisation of certain transactions following an internal review of personal expenses. This was a clear and public example of the application of meaningful consequences. David’s employment was ceased, he was awarded no variable remuneration for 2019 and he immediately forfeited all unvested deferred remuneration which totalled around $7.4 million. This provided a clear message both internally and externally of the importance of doing the right thing and that this is expected of all our people regardless of seniority. No malus was applied to the previously deferred remuneration of the CEO and Disclosed Executives during 2019. As disclosed in 2018 malus (downward adjustment) was applied to the unvested equity held by former Disclosed Executives. At the senior leadership level, 30 current or former senior leaders (senior executives, executives and senior managers) had consequences applied in 2019 for Code of Conduct breaches or findings of accountability for a material event, or otherwise left the bank after an investigation had been initiated. The 30 employees represent ~1% of the senior leader population. The consequences applied included warnings, impacts to performance and/or remuneration outcomes and cessation of employment. SENIOR LEADER CONSEQUENCES IN 20191 Performance and remuneration consequence Formal warnings No longer employed 23 12 7 1. Individuals are included under all categories that are relevant meaning one individual may be reflected in multiple categories. 8. NON-EXECUTIVE DIRECTOR (NED) REMUNERATION 8.1 REMUNERATION STRUCTURE The Board reviewed NED fees for 2019 and determined once again not to increase their fees (which remain unchanged from 2016). As disclosed in last year’s Remuneration Report, the NEDs who served on the Board in 2018 agreed to a 20% reduction of their Board fee for 2019 (20% reduction to the Chairman fee from $825,000 to $660,000, and 20% reduction to the NED member fee from $240,000 to $192,000) as a consequence for the shared accountability for the failures highlighted by the Royal Commission. NEDs receive a base fee for being a Director of the Board, and additional fees for either chairing, or being a member of a Board Committee. The Chairman of the Board does not receive additional fees for serving on a Board Committee. In setting Board and Committee fees, the Board considers: general industry practice, corporate governance principles, the responsibilities and risks attached to the NED role, the time commitment expected of NEDs on Group and Company matters, and fees paid to NEDs of comparable companies. ANZ compares NED fees to a comparator group of Australian listed companies with a similar market capitalisation, with particular focus on the major financial services institutions. This is considered an appropriate group, given similarity in size, nature of work and time commitment by NEDs. 88 ANZ 2019 ANNUAL REPORTRemuneration Report continuedTo maintain NED independence and impartiality: • NED fees are not linked to the performance of the Group; and • NEDs are not eligible to participate in any of the Group’s variable remuneration arrangements. The current aggregate fee pool for NEDs of $4 million was approved by shareholders at the 2012 AGM. The annual total of NEDs’ fees, including superannuation contributions, is within this agreed limit. This table shows the NED fee policy structure for 2019: Board fee after reduction1, 2 $660,000 $192,000 Board1, 2 $825,000 $240,000 Audit Committee Risk Committee HR Committee Digital Business & Technology Committee Ethics, Environment, Social & Governance Committee $65,000 $32,500 $62,000 $31,000 $57,000 $29,000 $35,000 $15,000 $35,000 $15,000 Chair fee Member fee 1. Including superannuation. 2. The Chairman of the Board does not receive additional fees for serving on a Board Committee. NED shareholding guidelines We expect our NEDs to hold ANZ shares. NEDs are required: • to accumulate shares – over a five-year period from their appointment – to the value of 100% (200% for the Chairman) of the NED member fee; and • to maintain this shareholding while they are a Director of ANZ. All NEDs have met or, if appointed within the last five years, are on track to meet their minimum shareholding requirement. 8.2 2019 STATUTORY REMUNERATION - NEDS SHORT-TERM NED BENEFITS Financial year Fees1 $ Non monetary benefits $ POST-EMPLOYMENT Super contributions1 $ Total remuneration2 $ Current Non-Executive Directors D Gonski I Atlas P Dwyer J Halton J Key3 G Liebelt J Macfarlane Former Non-Executive Director H Lee4 Total of all Non-Executive Directors 2019 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019 2018 2019 2018 639,351 804,831 275,851 324,331 296,351 344,831 246,058 277,567 229,131 148,546 294,851 345,858 249,851 298,331 57,258 314,831 2,288,702 2,859,126 - - - - - - - - - - - - - - 4,832 - 4,832 - 20,649 20,169 20,649 20,169 20,649 20,169 20,649 20,169 20,649 11,996 20,649 20,169 20,649 20,169 5,133 20,169 149,676 153,179 660,000 825,000 296,500 344,500 317,000 365,000 266,707 297,736 249,780 160,542 315,500 366,027 270,500 318,500 67,223 335,000 2,443,210 3,012,305 1. Year-on-year differences in fees relate to the 20% reduction to the Chairman fee and the NED member fees in 2019, changes in Committee memberships and changes to the superannuation Maximum Contribution Base. 2. Long-term benefits and share-based payments do not apply for the NEDs. 3. J Key commenced as a NED for Australia and New Zealand Banking Group Limited (ANZBGL) on 28 February 2018, so 2018 remuneration reflects a partial service year. In addition for 2018, in relation to his Non-Executive Directorship from 18 October 2017 for ANZ Bank New Zealand Limited, J Key also received a total of NZD 302,925 as a NED until 31 December 2017 and from 1 January 2018 as Chairman. In 2019, J Key also received a total of NZD 382,950 as Chairman for ANZ Bank New Zealand Limited. 4. H Lee retired as a NED on 19 December 2018, so 2019 remuneration reflects partial service year up to his date of retirement. Non monetary benefits relate to gifts on retirement including Fringe Benefits Tax. 89 9. REMUNERATION GOVERNANCE 9.1 THE HUMAN RESOURCES (HR) COMMITTEE 9.1.2 Link between remuneration and risk 9.1.1 Role of the HR Committee The HR Committee supports the Board on remuneration and other HR matters. It reviews the remuneration policies and practices of the Group, and monitors market practice and regulatory and compliance requirements in Australia and overseas. The HR Committee has a strong focus on the relationship between business performance, risk management and remuneration, aligned with our business strategy. The chairs of the Risk and Audit Committees are members of the HR Committee and often the full Board is in attendance for specific HR Committee meetings. During the year the HR Committee met on six occasions and reviewed and approved, or made recommendations to the Board on matters including: • remuneration for the CEO and other key executives (broader than those disclosed in the Remuneration Report) covered by the ANZBGL Remuneration Policy and ANZ NZ Remuneration Policy, and fees for the NEDs; • the design of significant variable remuneration plans – for example: the ANZIP – and the progress of the implementation of changes in Divisional Business Unit Incentive Plans in response to the industry-wide Retail Remuneration Review by Stephen Sedgwick AO; • the design and implementation of Reimagining Reward – an organisational-wide change to our approach to remuneration, performance management and recognition, which supports positive risk culture and includes the redesign of how we manage and reward our people to better focus on the interests of our customers, and the long-term health of our bank and team, rather than individual outcomes; • the ANZ Group Performance Framework (annual objectives setting and assessment) and annual variable remuneration spend; • performance and reward outcomes for key senior executives, including the consideration of malus/downward adjustment; • key senior executive appointments and terminations; • the effectiveness of the ANZBGL Remuneration Policy and changes to the policy to incorporate the BEAR requirements; • succession plans for key senior executives; To further reflect the importance of the link between remuneration and risk: • the Board had two NEDs (in addition to the Chairman) in 2019 who served on both the HR Committee and the Risk Committee; and • the HR Committee has free and unfettered access to risk and financial control personnel (the CRO and CFO attend HR Committee meetings for specific agenda items). 9.1.3 External advisors provided information but not recommendations The HR Committee can engage independent external advisors as needed. Throughout the year, the HR Committee and management received information from the following external providers: Aon, Ashurst, EY, Mercer Consulting (Australia) Pty Ltd, Morrow Sodali and PricewaterhouseCoopers. This information related to market data, market practices, legislative requirements and the interpretation of governance and regulatory requirements. During the year, ANZ did not receive any remuneration recommendations from external consultants about the remuneration of KMP. ANZ employs in-house remuneration professionals who provide recommendations to the HR Committee and the Board. The Board made its decisions independently, using the information provided and with careful regard to ANZ’s strategic objectives, purpose and values, risk appetite and the ANZBGL Remuneration Policy and Principles. 9.2 INTERNAL GOVERNANCE 9.2.1 Hedging prohibition All deferred equity must remain at risk until it has fully vested. Accordingly, executives and their associated persons must not enter into any schemes that specifically protect the unvested value of equity allocated. If they do so, then they forfeit the relevant equity. 9.2.2 CEO and Disclosed Executives’ shareholding guidelines We expect the CEO and each Disclosed Executive to, over a five-year period: • accumulate ANZ shares to the value of 200% of their fixed • culture and governance including endorsing a new culture remuneration; and accountability model and the strengthened Accountability and Consequence Framework; and • diversity, inclusion, and employee engagement. More details about the role of the HR Committee, including its Charter, can be found on our website. Go to anz.com > Our company > Strong governance framework > ANZ Human Resources Committee Charter. • maintain this shareholding level while they are an executive of ANZ. For this purpose, shareholdings include all vested and unvested equity that is not subject to performance hurdles. Based on equity holdings as at 30 September 2019, the CEO and all Disclosed Executives: • who have been with us for at least five years, meet this requirement; and • who have been with us for less than five years, are on track to meet it. 90 ANZ 2019 ANNUAL REPORTRemuneration Report continued9.2.3 CEO and Disclosed Executives’ contract terms and equity treatment The details of the contract terms and also the equity treatment on termination (in accordance with the Conditions of Grant) relating to the CEO and Disclosed Executives are below. Although they are similar, they vary in some cases to suit different circumstances. Type of contract Permanent ongoing employment contract. Notice on resignation • 12 months by CEO; • 6 months by Disclosed Executives; • 3 months by Acting Group Executive and CEO, NZ. Notice on termination by ANZ • 12 months by ANZ for CEO and Disclosed Executives; • 3 months by ANZ for Acting Group Executive and CEO, NZ. However, ANZ may immediately terminate an individual’s employment at any time in the case of serious misconduct. In that case, the individual will be entitled only to payment of fixed remuneration up to the date of their termination and their statutory entitlements. How unvested equity is treated on leaving ANZ Executives who resign or are terminated will forfeit all their unvested deferred equity – unless the Board determines otherwise. If an executive is terminated due to redundancy or they are classified as a ‘good leaver’, then: • their deferred shares/share rights are released at the original vesting date; and • their performance rights1 are prorated for service to the full notice termination date and released at the original vesting date (to the extent that the performance hurdles are met). On an executive’s death or total and permanent disablement, their deferred equity vests. Unvested equity remains subject to malus post termination. Change of control (applies to the CEO only) If a change of control or other similar event occurs, then we will test the performance conditions applying to the CEO’s performance rights. They will vest to the extent that the performance conditions are satisfied. 1. Or deferred share rights granted to the CRO instead of performance rights. 91 10. OTHER INFORMATION 10.1 2019 STATUTORY REMUNERATION – CEO AND DISCLOSED EXECUTIVES The following table outlines the statutory remuneration disclosed in accordance with Australian Accounting Standards. While it shows the fixed remuneration awarded (cash and superannuation contributions) and also the cash component of the 2019 variable remuneration award, it does not show the actual variable remuneration awarded or received in 2019 (see sections 5.1 and 5.2), but instead shows the amortised accounting value for this financial year of deferred remuneration (including prior year awards). SHORT-TERM EMPLOYEE BENEFITS POST-EMPLOYMENT Financial year Cash salary1 $ Non monetary benefits2 $ Total cash incentive3 $ Other cash4 $ Super contributions5 $ Retirement benefit accrued during year6 $ Long service leave accrued during the year $ Shares $ Share rights Performance rights $ Shares $ Termination benefits8 Total remuneration $ CEO and Current Disclosed Executives S Elliott M Carnegie9 K Corbally10 A George11 M Hand12 M Jablko13 A Watson14, 15 M Whelan 2019 2018 2019 2018 2019 2018 2019 2018 2019 2019 2018 2019 2019 2018 Former Disclosed Executives D Hisco15, 16 F Ohlsson17 2019 2018 2019 2018 2,079,351 2,079,831 979,351 979,831 929,351 472,582 979,351 843,584 710,307 979,351 979,831 214,999 1,179,351 1,179,831 746,754 1,168,324 235,044 979,831 19,383 17,321 32,221 29,254 16,633 6,383 37,721 40,254 10,868 17,083 15,341 273 13,883 11,821 246,687 477,076 24,143 31,668 750,000 875,000 495,000 528,000 478,500 164,835 528,000 354,750 198,000 544,500 577,500 170,255 874,500 717,750 - 644,397 - 396,000 - - - - - - - 250,000 - - - - - - - - - - 20,649 20,169 21,149 20,669 20,649 10,145 21,149 20,669 15,693 21,149 20,669 4,441 20,649 20,169 96,767 2,389 4,956 20,169 - - - - - - - - 17,851 - - - - - - 2,305 - - 1. 2. 3. 4. 5. Cash salary includes any adjustments required to reflect the use of ANZ's Lifestyle Leave Policy for the period in the KMP role. Non monetary benefits generally consist of company-funded benefits (and the associated Fringe Benefits Tax) such as car parking, taxation services and costs met by the Company in relation to relocation and cessation. The total cash incentive relates to the cash component only. The relevant amortisation of the AVR/VR deferred components is included in share-based payments and has been amortised over the vesting period. The total AVR/VR was approved by the Board on 25 October 2019. 100% of the cash component of the AVR/VR awarded for the 2018 and 2019 years vested to the executive in the applicable financial year. Other cash and other equity allocations relate to employment arrangements such as compensation for bonus opportunity foregone and deferred remuneration forfeited, retention awards, and shares received in relation to the Employee Share Offer. For further details, see the individual footnotes for each relevant executive. For all Australian based executives, the 2018 and 2019 superannuation contributions reflect the Superannuation Guarantee Contribution based on the Maximum Contribution Base. From 31 August 2018, D Hisco commenced superannuation contributions to KiwiSaver where ANZ provides an employer contribution matching member contributions up to 4% of total gross pay (less employer superannuation contribution tax). A Watson also participates in KiwiSaver. 6. 7. 8. 9. 10. Accrual relates to Retirement Allowance. As a result of being employed with ANZ before November 1992, M Hand is, and D Hisco was eligible to receive a Retirement Allowance on retirement, retrenchment, death, or resignation for illness, incapacity or domestic reasons. The Retirement Allowance is calculated as three months of preserved notional salary (which is 65% of fixed remuneration) plus an additional 3% of notional salary for each year of full-time service above 10 years less the total accrual value of long service leave (including taken and untaken). As required by AASB 2 Share-based payments, the amortisation value includes a proportion of the fair value (taking into account market-related vesting conditions) of all equity that had not yet fully vested as at the commencement of the financial year. The fair value is determined at grant date and is allocated on a straight-line basis over the relevant vesting period. The amount included as remuneration neither relates to, nor indicates, the benefit (if any) that the executive may ultimately realise if the equity becomes exercisable. Termination benefits reflect payment for accrued annual leave, long service leave and pay in lieu of notice in accordance with contract, payable on cessation. 2018 other equity allocations for M Carnegie relate to previously disclosed compensation for bonus opportunity foregone and deferred remuneration forfeited. K Corbally commenced in a Disclosed Executive role on 19 March 2018. So his 2018 remuneration reflects a partial service year. K Corbally's fixed remuneration was adjusted on 1 April 2019 based on a review of internal and external market relativities, and in recognition of the increase in regulatory activity and the broader risk environment. In relation to K Corbally's role before his appointment to the Group Executive Committee, in August 2016 the Board approved an equity retention award of $600,000 vesting in August 2019. Other equity allocations relate to this award. 92 LONG-TERM EMPLOYEE BENEFITS SHARE-BASED PAYMENTS7 Total amortisation value of Variable remuneration Other equity allocations4 31,819 31,819 15,152 15,152 29,179 24,255 15,152 26,767 80,949 15,152 15,152 3,580 18,182 18,182 - 3,782 3,636 15,152 830,753 1,023,295 470,209 366,123 340,108 172,709 392,589 308,376 259,006 539,647 436,228 35,358 839,283 730,160 - - 55,668 283,517 $ - - - - - - - - - - - 171,583 40,943 83,500 589,413 13,050 127,777 1,449,384 1,597,860 344,501 282,708 35,455 33,129 260,314 194,781 129,198 400,011 331,802 11,290 717,098 723,576 651,112 67,641 341,086 353,951 194,492 118,316 133,552 323,545 141 - - - - - - - - 475 10 284 $ - - - - - - - - - - - - - - - - - 5,181,339 5,645,295 2,357,583 2,575,688 2,215,950 1,043,297 2,234,276 2,039,181 1,421,872 2,650,445 2,700,068 523,837 3,662,946 3,401,489 3,539,273 404,148 2,195,484 (686,411) (902,582) (871) 2,112,376 1,612,720 ANZ 2019 ANNUAL REPORTRemuneration Report continued SHORT-TERM EMPLOYEE BENEFITS POST-EMPLOYMENT LONG-TERM EMPLOYEE BENEFITS SHARE-BASED PAYMENTS7 Total amortisation value of Variable remuneration Other equity allocations4 Financial year Cash salary1 $ Non monetary benefits2 $ Total cash incentive3 $ Retirement Super benefit accrued Other cash4 contributions5 during year6 $ $ $ Long service leave accrued during the year $ Shares $ Share rights $ Performance rights $ Shares $ Termination benefits8 $ Total remuneration $ CEO and Current Disclosed Executives S Elliott M Carnegie9 K Corbally10 A George11 M Hand12 M Jablko13 A Watson14, 15 M Whelan D Hisco15, 16 F Ohlsson17 2019 2018 2019 2018 2019 2018 2019 2018 2019 2019 2018 2019 2019 2018 2019 2018 2019 2018 2,079,351 2,079,831 979,351 979,831 929,351 472,582 979,351 843,584 710,307 979,351 979,831 214,999 1,179,351 1,179,831 746,754 1,168,324 235,044 979,831 19,383 17,321 32,221 29,254 16,633 6,383 37,721 40,254 10,868 17,083 15,341 273 13,883 11,821 246,687 477,076 24,143 31,668 750,000 875,000 495,000 528,000 478,500 164,835 528,000 354,750 198,000 544,500 577,500 170,255 874,500 717,750 - - 644,397 396,000 Former Disclosed Executives 250,000 17,851 - - - - - - - - - - - - - - - - - 20,649 20,169 21,149 20,669 20,649 10,145 21,149 20,669 15,693 21,149 20,669 4,441 20,649 20,169 96,767 2,389 4,956 20,169 - - - - - - - - - - - - - - - - 2,305 31,819 31,819 15,152 15,152 29,179 24,255 15,152 26,767 80,949 15,152 15,152 3,580 18,182 18,182 - 3,782 3,636 15,152 830,753 1,023,295 470,209 366,123 340,108 172,709 392,589 308,376 259,006 539,647 436,228 35,358 839,283 730,160 - - 55,668 283,517 - - - - 171,583 40,943 - - - - - 83,500 - - 1,449,384 1,597,860 344,501 282,708 35,455 33,129 260,314 194,781 129,198 400,011 331,802 11,290 717,098 723,576 - - - 353,951 194,492 118,316 - - - 133,552 323,545 141 - - - - - - - - - - - - - - - - 5,181,339 5,645,295 2,357,583 2,575,688 2,215,950 1,043,297 2,234,276 2,039,181 1,421,872 2,650,445 2,700,068 523,837 3,662,946 3,401,489 (686,411) (902,582) (871) 2,112,376 1,612,720 589,413 13,050 127,777 651,112 67,641 341,086 475 10 284 - - - 3,539,273 404,148 2,195,484 11. 12. 13. 14. 15. A George's fixed remuneration was adjusted in May 2018 when she commenced in the expanded role of Deputy CEO and Group Executive, Wealth Australia. As disclosed in 2017, in relation to A George's role before her appointment to the Group Executive Committee, in July 2016 the Board approved a cash retention award of $500,000 with partial vesting in June 2017 ($250,000) and December 2017 ($250,000). M Hand commenced in a Disclosed Executive role on 29 December 2018. So his 2019 remuneration reflects a partial service year. M Hand's fixed remuneration was adjusted on 1 March 2019 on appointment to the Group Executive, Australia Retail and Commercial Banking role. Other cash and other equity allocations for M Jablko relate to previously disclosed compensation for bonus opportunity foregone and deferred remuneration forfeited. A Watson commenced in a Disclosed Executive role on 17 June 2019. So her 2019 remuneration reflects a partial service year. A Watson's fixed remuneration is paid in NZD and converted to AUD. In 2016 A Watson, D Hisco and F Ohlsson, and in 2018 and 2019 A Watson and D Hisco, were eligible to receive shares under the Employee Share Offer. That offer provides a grant of ANZ shares in each financial year to eligible employees subject to Board approval. See Note 31 Employee Share and Option Plans for further details on the Employee Share Offer. 16. D Hisco ceased employment 14 June 2019. Remuneration reflects up to his date of cessation (noting his annual fixed remuneration for 2019 remained unchanged at NZD 1.274 million). Share-based payments include the expensing treatment on cessation for unvested deferred remuneration (including reversals for forfeiture on cessation). D Hisco's fixed remuneration was paid in NZD and converted to AUD. Termination benefits reflect payment for accrued annual leave, long service leave and pay in lieu of notice in accordance with his contract, payable on cessation. Following an internal review it was determined that certain expense and allowances previously provided to D Hisco and categorised as business related would more appropriately be characterised as non-business related and included as non monetary benefits in the Remuneration Report. The 2018 comparative balances have been restated to increase non monetary benefits by $8,360 plus related Fringe Benefit Tax of $4,117. Similar items existed in the period between 2010-2017 which would have increased the non monetary benefits disclosed for D Hisco on average each year by approximately $44,580 plus related Fringe Benefit Tax of $21,956. 17. F Ohlsson concluded in his role 28 December 2018. Remuneration reflects up to his date of conclusion in role (noting his annual fixed remuneration for 2019 remained unchanged at $1 million). 93 10.2 EQUITY HOLDINGS For the equity granted to the CEO and Disclosed Executives in November/December 2018, all deferred shares were purchased on the market. For deferred share rights and performance rights, we will determine our approach to satisfying awards closer to the time of vesting. 10.2.1 CEO and Disclosed Executives equity granted, vested, exercised/sold and lapsed/forfeited The table below sets out details of deferred shares and rights that we granted to the CEO and Disclosed Executives: • during the 2019 year; or • in prior years and that then vested, were exercised/sold or which lapsed/were forfeited during the 2019 year. Name Type of equity Number granted1 Equity fair value at grant (for 2019 grants only) $ Vested Lapsed/ Forfeited Exercised/Sold First date exercisable Grant date Date of expiry Number % $ Number % $ Number % Value2 Value2 Value2 $ Performance rights 53,191 17 Dec 15 17 Dec 18 17 Dec 20 34,733 65 845,478 (18,458) 35 (449,308) - 34,733 - (53,191) 100 (1,294,786) - (53,191) 100 (1,294,786) CEO and Current Disclosed Executives S Elliott Deferred shares 22,796 18 Nov 15 18 Nov 17 Deferred shares Deferred shares Deferred shares 6,941 6,941 8,531 22 Nov 16 22 Nov 17 22 Nov 16 22 Nov 18 22 Nov 17 22 Nov 18 Deferred shares 8,623 25.72 22 Nov 18 22 Nov 19 Deferred shares 8,622 25.72 22 Nov 18 22 Nov 20 Deferred shares 8,622 25.72 22 Nov 18 22 Nov 21 Deferred shares 8,622 25.72 22 Nov 18 22 Nov 22 - - - - - - - - - - - - - - 6,941 100 178,543 8,531 100 219,443 - - - - - - - - - - - - - - - - - - - - - - - - - - - - Performance rights 53,191 17 Dec 15 17 Dec 18 17 Dec 20 Performance rights 53,191 17 Dec 15 17 Dec 18 17 Dec 20 Performance rights 82,774 8.33 19 Dec 18 19 Dec 21 26 Dec 21 Performance rights 27,591 3.77 19 Dec 18 19 Dec 21 26 Dec 21 M Carnegie Deferred shares 7,228 20 Aug 16 01 Jun 18 Deferred shares 15,752 20 Aug 16 20 Aug 17 Deferred shares Deferred shares Deferred shares 1,182 1,182 4,785 22 Nov 16 22 Nov 17 22 Nov 16 22 Nov 18 22 Nov 17 22 Nov 18 Deferred shares 5,205 25.72 22 Nov 18 22 Nov 19 Deferred shares 5,202 25.72 22 Nov 18 22 Nov 20 Deferred shares 5,202 25.72 22 Nov 18 22 Nov 21 Deferred shares 5,202 25.72 22 Nov 18 22 Nov 22 - - - - - - - - - Performance rights 32,163 10.39 22 Nov 18 22 Nov 21 22 Nov 23 Performance rights 10,721 5.15 22 Nov 18 22 Nov 21 22 Nov 23 - - - - - - - - - - - - - - - - - - - 1,182 100 30,405 4,785 100 123,085 - - - - - - - - - - - - - - - - - - K Corbally5 Deferred shares Deferred shares 3,780 5,517 18 Nov 15 18 Nov 18 22 Nov 16 22 Nov 18 - - 3,780 100 96,260 5,517 100 141,914 Deferred shares 21,497 22 Nov 16 20 Aug 19 - 21,497 100 573,129 Deferred shares 4,231 22 Nov 17 22 Nov 18 Deferred shares 3,010 25.72 22 Nov 18 22 Nov 19 Deferred shares 3,007 25.72 22 Nov 18 22 Nov 20 Deferred shares 3,007 25.72 22 Nov 18 22 Nov 21 Deferred shares 3,007 25.72 22 Nov 18 22 Nov 22 - - - - - Deferred share rights 14,546 21.62 22 Nov 18 22 Nov 21 29 Nov 21 4,231 100 108,834 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Vested and exercis- able as at 30 Sep 20193 Unexer- cisable as at 30 Sep 20194 - - - - - - - - - 8,623 - 8,622 - 8,622 - 8,622 - - - - - - 82,774 - 27,591 - - - - 4,785 - - - - - - 5,205 - 5,202 - 5,202 - 5,202 - 32,163 - 10,721 - (22,796) 100 625,278 - (6,941) 100 190,387 - (6,941) 100 190,387 - (8,531) 100 233,999 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (7,228) 100 198,259 - (15,752) 100 432,066 - (1,182) 100 32,421 - (1,182) 100 32,421 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (3,780) 100 101,361 - (5,517) 100 147,939 - - - - - - 21,497 - (4,231) 100 113,455 - - - - - - - - - - - - - - - - - - - - - - - - - - 3,010 - 3,007 - 3,007 - 3,007 - 14,546 - - - - Performance rights 5,005 18 Nov 15 18 Nov 18 18 Nov 20 3,268 65 83,221 (1,737) 35 (44,234) (3,268) 65 87,632 Performance rights 5,515 18 Nov 15 18 Nov 18 18 Nov 20 - - - (5,515) 100 (140,442) - - - 94 ANZ 2019 ANNUAL REPORTRemuneration Report continuedEquity fair value at grant (for 2019 grants only) $ Number granted1 Vested Lapsed/ Forfeited Exercised/Sold First date exercisable Grant date Date of expiry Number % $ Number % $ Number % Value2 Value2 Value2 $ Vested and exer- cisable as at 30 Sep 20193 Unexer- cisable as at 30 Sep 20194 Name Type of equity CEO and Current Disclosed Executives A George Deferred shares Deferred shares Deferred shares 2,074 4,801 3,096 18 Nov 15 18 Nov 18 22 Nov 16 22 Nov 18 22 Nov 17 22 Nov 18 Deferred shares 3,498 25.72 22 Nov 18 22 Nov 19 Deferred shares 3,495 25.72 22 Nov 18 22 Nov 20 Deferred shares 3,495 25.72 22 Nov 18 22 Nov 21 Deferred shares 3,495 25.72 22 Nov 18 22 Nov 22 - - - - - - - 2,074 100 52,815 4,801 100 123,496 3,096 100 79,638 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Performance rights 2,746 18 Nov 15 18 Nov 18 18 Nov 20 1,793 65 45,660 (953) 35 (24,269) - (3,026) 100 (77,059) Performance rights 3,026 18 Nov 15 18 Nov 18 18 Nov 20 Performance rights 21,610 10.39 22 Nov 18 22 Nov 21 22 Nov 23 Performance rights 7,203 5.15 22 Nov 18 22 Nov 21 22 Nov 23 M Hand5 Performance rights 4,663 18 Nov 15 18 Nov 18 18 Nov 20 - - - - - - - - - - - M Jablko Deferred shares 11,444 20 Aug 16 27 Feb 19 - 11,444 100 318,564 Deferred shares Deferred shares 1,182 6,305 22 Nov 16 22 Nov 18 22 Nov 17 22 Nov 18 Deferred shares 5,693 25.72 22 Nov 18 22 Nov 19 Deferred shares 5,690 25.72 22 Nov 18 22 Nov 20 Deferred shares 5,690 25.72 22 Nov 18 22 Nov 21 Deferred shares 5,690 25.72 22 Nov 18 22 Nov 22 - - - - - - Performance rights 35,179 10.39 22 Nov 18 22 Nov 21 22 Nov 23 Performance rights 11,726 5.15 22 Nov 18 22 Nov 21 22 Nov 23 1,182 100 30,405 6,305 100 162,184 - - - - - - - - - - - - - - - - - - A Watson5 M Whelan Deferred shares Deferred shares 6,724 9,219 22 Nov 16 22 Nov 18 22 Nov 17 22 Nov 18 Deferred shares 7,075 25.72 22 Nov 18 22 Nov 19 Deferred shares 7,072 25.72 22 Nov 18 22 Nov 20 Deferred shares 7,072 25.72 22 Nov 18 22 Nov 21 Deferred shares 7,072 25.72 22 Nov 18 22 Nov 22 - - - - - - 6,724 100 172,961 9,219 100 237,140 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2,074 4,801 3,096 - - - - - - - 3,498 3,495 3,495 3,495 1,793 - - - - 21,610 - 7,203 (4,663) 100 132,474 - - 11,444 1,182 6,305 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (6,724) 100 177,848 - (9,219) 100 243,840 - - - - - - - - - - - - - - - - Performance rights 17,730 18 Nov 15 18 Nov 18 18 Nov 20 11,577 65 294,814 (6,153) 35 (156,689) (11,577) 65 310,934 Performance rights 17,730 18 Nov 15 18 Nov 18 18 Nov 20 Performance rights 17,730 18 Nov 15 18 Nov 18 18 Nov 20 Performance rights 43,722 10.39 22 Nov 18 22 Nov 21 22 Nov 23 Performance rights 14,574 5.15 22 Nov 18 22 Nov 21 22 Nov 23 - - - - - - - - - (17,730) 100 (451,503) - (17,730) 100 (451,503) - - - - - - - - - - - - - - - - - - - - - - - - 5,693 5,690 5,690 5,690 - 35,179 - 11,726 - - - - - - - - - - - 7,075 7,072 7,072 7,072 - - - - 43,722 - 14,574 95 Equity fair value at grant (for 2019 grants only) $ Number granted1 Vested Lapsed/ Forfeited Exercised/Sold Grant date First date exercisable Date of expiry Number % $ Number % $ Number % Value2 Value2 Value2 $ Vested and exer- cisable as at 30 Sep 20193 Unexer- cisable as at 30 Sep 20194 Name Type of equity Former Disclosed Executives D Hisco6 Employee Share Offer Employee Share Offer Employee Share Offer 26 24 29 03 Dec 15 03 Dec 18 01 Dec 17 01 Dec 20 03 Dec 18 03 Dec 21 - - - 26 100 697 - - - - - - - - - (24) 100 (29) 100 (677) (818) - - - - - - - - - Deferred share rights 7,386 22 Nov 16 22 Nov 18 22 Nov 20 7,386 100 189,990 - - - (7,386) 100 198,057 Deferred share rights 7,867 22 Nov 16 22 Nov 19 22 Nov 21 Deferred share rights 8,379 22 Nov 16 22 Nov 20 22 Nov 22 - - - - - - (7,867) 100 (221,851) (8,379) 100 (236,289) - - - - - - Deferred share rights 6,565 22 Nov 17 22 Nov 18 22 Nov 20 6,565 100 168,871 - - - (6,565) 100 176,042 Deferred share rights 6,942 22 Nov 17 22 Nov 19 22 Nov 21 Deferred share rights 7,344 22 Nov 17 22 Nov 20 22 Nov 22 Deferred share rights 7,764 22 Nov 17 22 Nov 21 22 Nov 23 Deferred share rights 6,632 24.29 22 Nov 18 22 Nov 19 22 Nov 21 Deferred share rights 7,031 22.91 22 Nov 18 22 Nov 20 22 Nov 22 Deferred share rights 7,451 21.62 22 Nov 18 22 Nov 21 22 Nov 23 Deferred share rights 7,900 20.39 22 Nov 18 22 Nov 22 22 Nov 24 - - - - - - - - - - - - - - - - - - - - - (6,942) 100 (195,766) (7,344) 100 (207,102) (7,764) 100 (218,946) (6,632) 100 (187,024) (7,031) 100 (198,276) (7,451) 100 (210,120) (7,900) 100 (222,782) - - - - - - - - - - - - - - - - - - - - - Performance rights 17,711 18 Nov 15 18 Nov 18 18 Nov 20 11,565 65 294,509 (6,146) 35 (156,511) (11,565) 65 310,118 Performance rights 17,711 18 Nov 15 18 Nov 18 18 Nov 20 Performance rights 17,711 18 Nov 15 18 Nov 18 18 Nov 20 Performance rights 40,198 22 Nov 16 22 Nov 19 22 Nov 21 Performance rights 13,399 22 Nov 16 22 Nov 19 22 Nov 21 Performance rights 38,290 22 Nov 17 22 Nov 20 22 Nov 22 Performance rights 12,763 22 Nov 17 22 Nov 20 22 Nov 22 Performance rights 39,254 10.39 22 Nov 18 22 Nov 21 22 Nov 23 Performance rights 13,084 5.15 22 Nov 18 22 Nov 21 22 Nov 23 - - - - - - - - - - - - - - - - - (17,711) 100 (451,019) - (17,711) 100 (451,019) - (40,198) 100 (1,133,592) - (13,399) 100 (377,854) - (38,290) 100 (1,079,786) - (12,763) 100 (359,919) - (39,254) 100 (1,106,971) - (13,084) 100 (368,971) - - - - - - - - - - - - - - - - - - - - - - - - F Ohlsson7 Deferred shares 4,562 22 Nov 17 22 Nov 18 Deferred shares 3,902 25.72 22 Nov 18 22 Nov 19 Deferred shares 3,902 25.72 22 Nov 18 22 Nov 20 Deferred shares 3,902 25.72 22 Nov 18 22 Nov 21 Deferred shares 3,902 25.72 22 Nov 18 22 Nov 22 Employee Share Offer Employee Share Offer Employee Share Offer 25 23 26 04 Dec 13 04 Dec 16 04 Dec 14 04 Dec 17 03 Dec 15 03 Dec 18 - - - - - - - - 4,562 100 117,348 - - - - - - - - - - - - - - - - - - 26 100 697 Deferred share rights 4,627 18 Nov 15 18 Nov 18 18 Nov 20 4,627 100 117,829 Deferred share rights 4,314 22 Nov 16 22 Nov 18 29 Nov 18 4,314 100 110,969 - - - - - - - - - - - - - - - - - - - - - (4,562) 100 106,436 - - - - - - - - - - - - - - - - - - - (25) 100 (23) 100 (26) 100 583 537 607 - (4,627) 100 124,272 - (4,314) 100 110,969 Performance rights Performance rights 5,190 5,720 18 Nov 15 18 Nov 18 18 Nov 20 18 Nov 15 18 Nov 18 18 Nov 20 3,389 65 86,303 (1,801) 35 (45,863) (3,389) 65 91,021 - - - - - - - - - (5,720) 100 (145,663) - - - - - - - - - - - - - - - 26 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3,902 3,902 3,902 3,902 - - - - - - - - 24,122 - 8,040 Performance rights 24,122 10.39 22 Nov 18 22 Nov 21 22 Nov 23 Performance rights 8,040 5.15 22 Nov 18 22 Nov 21 22 Nov 23 1. For the purpose of the five highest paid executive disclosures, Executives are defined as Disclosed Executives or other members of the Group Executive Committee. For the 2019 financial year the five highest paid executives include four Disclosed Executives and the Group Executive, International (F Faruqui). Rights granted to Disclosed Executives as remuneration in 2019 are included in the table. Rights granted to F Faruqui as remuneration in 2019 include four tranches of deferred share rights and two tranches of performance rights granted on 22 Nov 2018. (7,132 (tranche 1) deferred share rights first exercisable 22 Nov 2019, expiring 29 Nov 2019; 7,562 (tranche 2) deferred share rights first exercisable 22 Nov 2020, expiring 29 Nov 2020; 8,013 (tranche 3) deferred share rights first exercisable 22 Nov 2021, expiring 29 Nov 2021; 8,496 (tranche 4) deferred share rights first exercisable 22 Nov 2022, expiring 29 Nov 2022; 42,215 (tranche 1) and 14,071 (tranche 2) performance rights first exercisable 22 Nov 2021 subject to meeting performance hurdles, expiring 22 Nov 2023). No rights have been granted to the CEO, Disclosed Executives or the five highest paid executives since the end of 2019 up to the Directors' Report sign-off date. 2. The point in time value of shares/share rights and/or performance rights is based on the one day VWAP of the Company’s shares traded on the ASX on the date of vesting, lapsing/ forfeiture or exercising/sale/transfer out of trust, multiplied by the number of shares/share rights and/or performance rights. The exercise price for all share rights/performance rights is $0.00. No terms of share-based payment transactions have been altered or modified during the reporting period. 3. The number vested and exercisable is the number of shares, options and rights that remain vested at the end of the reporting period. No shares, options and rights were vested and unexercisable. 96 4. Performance rights granted in prior years (by grant date) that remained unexerciseable at 30 Sep 2019 or date ceased in a Disclosed Executive role include: S Elliott M Carnegie K Corbally A George M Hand M Jablko A Watson M Whelan D Hisco F Ohlsson Nov-16 150,482 9,745 5,445 4,738 7,920 9,745 3,649 55,428 - 31,306 Nov-17 143,294 39,440 4,230 25,520 6,277 51,968 3,934 75,980 - 37,584 Nov-18 110,365 42,884 - 28,813 26,802 46,905 4,802 58,296 - 32,162 5. Equity disclosed from commencement in Disclosed Executive role. There are no disclosable transactions since commencement for A Watson. 6. Equity transactions disclosed up to date of cessation of employment. 7. Equity transactions disclosed up to date ceased in a Disclosed Executive role. ANZ 2019 ANNUAL REPORTRemuneration Report continued 10.2.2 NED, CEO and Disclosed Executives equity holdings The table below sets out details of equity held directly, indirectly or beneficially by each NED, the CEO and each Disclosed Executive, including their related parties. Name Current Non-Executive Directors Type of equity D Gonski I Atlas P Dwyer J Halton J Key G Liebelt Ordinary shares Ordinary shares Ordinary shares Ordinary shares Ordinary shares Ordinary shares Capital notes 1 Capital notes 2 J Macfarlane Ordinary shares Capital notes 2 Capital notes 3 Former Non-Executive Directors H Lee6 Directors' Share Plan Ordinary shares CEO and Current Disclosed Executives S Elliott M Carnegie K Corbally A George M Hand5 M Jablko Deferred shares Ordinary shares Performance rights Deferred shares Ordinary shares Performance rights Deferred shares Ordinary shares Deferred share rights Performance rights Deferred shares Ordinary shares Capital notes 1 Performance rights Deferred shares Ordinary shares Performance rights Deferred shares Ordinary shares Performance rights A Watson5 Employee Share Offer M Whelan Deferred share rights Performance rights Deferred shares Ordinary shares Performance rights Former Disclosed Executives D Hisco6 Employee Share Offer Ordinary shares Deferred share rights Performance rights F Ohlsson6 Deferred shares Employee Share Offer Ordinary shares Deferred share rights Performance rights Opening balance at 1 Oct 2018 Granted during the year as remuneration1 Received during the year on exercise of options or rights Resulting from any other changes during the year2 Closing balance at 30 Sep 20193, 4 31,488 14,360 17,500 9,049 3,000 20,315 1,500 2,500 17,851 2,000 5,000 2,662 8,000 92,089 131,679 453,349 62,921 14 49,185 45,639 - - 20,195 44,979 2,678 802 36,030 26,434 1,081 45,662 61,731 - 61,713 102 22,129 12,385 59,980 - 184,598 98 138,000 52,247 157,783 18,765 74 4,050 18,430 79,800 - - - - - - - - - - - - - 34,489 - 110,365 20,811 - 42,884 12,031 - 14,546 - 13,983 - - 28,813 - - - 22,763 - 46,905 - - - 28,291 - 58,296 29 - 29,014 52,338 15,608 - - - 32,162 - - - - - - - - - - - - - - - - - - - - 3,268 - (3,268) - - - - - 4,663 (4,663) - - - - - - - 11,577 (11,577) - 25,516 (13,951) (11,565) - - 12,330 (8,941) (3,389) - - - - - - - - - - - - 82 (52,620) 57,579 (124,840) (29,000) 3,057 - (15,039) (1,918) - (7,252) - 2,936 - (3,979) - (4,984) - - 2,925 - - - - (18,878) (11,577) (41,613) (53) (138,516) (67,310) (198,556) (5,088) (74) (16,380) - (7,521) 31,488 14,360 17,500 9,049 3,000 20,315 1,500 2,500 17,851 2,000 5,000 2,662 8,082 73,958 189,258 438,874 54,732 3,071 92,069 42,631 1,350 14,546 9,675 58,962 5,614 802 60,864 26,434 760 40,999 84,494 2,925 108,618 102 22,129 12,385 69,393 - 189,704 74 25,000 - - 29,285 - - 9,489 101,052 1. Details of options/rights granted as remuneration during 2019 are provided in the previous table. 2. Shares resulting from any other changes during the year include the net result of any shares purchased (including under the ANZ Share Purchase Plan), forfeited, sold or acquired under the Dividend Reinvestment Plan. 3. The following shares (included in the holdings above) were held on behalf of the NEDs, CEO and Disclosed Executives (i.e. indirect beneficially held shares) as at 30 September 2019: D Gonski - 31,488, I Atlas - 14,360, P Dwyer - 17,500, J Halton - 0, J Key - 3,000, G Liebelt - 8,158, J Macfarlane - 24,851, H Lee - 2,662, S Elliott - 261,087, M Carnegie - 54,732, K Corbally - 42,631, A George - 62,442, M Hand - 26,434, M Jablko - 84,494, A Watson - 102, M Whelan - 69,393, D Hisco - 25,000 and F Ohlsson - 29,285. 4. 36,526 rights were vested and exercisable, and zero options/rights were vested and unexerciseable as at 30 September 2019. There was no change in the balance as at the Directors' Report sign-off date. 5. Commencing balance is based on holdings as at the date of commencement in a KMP role. 6. Concluding balance is based on holdings as at the date ceased in a KMP role. 97 10.3 LOANS 10.3.1 Overview When we lend to NEDs, the CEO or Disclosed Executives, we do so in the ordinary course of business and on normal commercial terms and conditions that are no more favourable than those given to other employees or customers – this includes the term of the loan, the security required and the interest rate. No amounts have been written off during the period, or individual provisions raised in respect of these balances. The table below sets out details of loans outstanding to NEDs, the CEO and Disclosed Executives including their related parties, if – at any time during the year – the individual’s aggregate loan balance exceeded $100,000. Total loans to NEDs, the CEO and Disclosed Executives, including their related parties at 30 September 2019 (including those with balances less than $100,000) was $26,862,152 (2018: $25,000,240) with interest paid of $738,710 (2018: $931,926) during the period. 10.3.2 NED, CEO and Disclosed Executives loan transactions Name Current Non-Executive Directors Opening balance at 1 October 2018 $ Closing balance at 30 September 2019 $ Interest paid and payable in the reporting period1 $ Highest balance in the reporting period $ J Macfarlane2 11,142,758 13,330,653 453,647 15,746,151 Current CEO and Disclosed Executives S Elliott2 A George3 M Hand4 M Whelan2 Former Disclosed Executives F Ohlsson2, 5 Total 3,011,535 1,731,394 4,483,147 1,721,465 2,926,267 1,594,166 4,437,179 1,657,264 106,450 64,245 66,311 40,452 3,036,159 1,747,316 5,503,012 1,762,791 2,887,607 2,874,688 7,357 2,909,358 24,977,906 26,820,217 738,462 30,704,787 1. Actual interest paid after considering offset accounts. The loan balance is shown gross, however the interest paid takes into account the impact of offset amounts. 2. Opening balances have been restated to include credit card balances. 3. Opening balance has been restated to exclude an available for redraw component previously included within loans. 4. Opening balance is as at the date of commencement in a KMP role. 5. Closing balance is as at the date ceased in a KMP role. 10.4 OTHER TRANSACTIONS Other transactions with NEDs, the CEO and Disclosed Executives, and their related parties included deposits. Total KMP deposits 1. Opening balance is at 1 October 2018 or the date of commencement as KMP if part way through the year. 2. Closing balance is at 30 September 2019 or at the date of cessation as KMP if part way through the year. 3. Interest paid on deposits for 2019 was $705,949. Opening balance at 1 October 20181 $ Closing balance at 30 September 20192, 3 $ 55,943,066 60,237,940 Other transactions with KMP and their related parties included amounts paid to the Group in respect of insurance premiums, investment management service fees, brokerage, bank fees and charges. The Group has reimbursed KMP for the costs incurred for secretarial services associated with the performance of their duties. These transactions are conducted on normal commercial terms and conditions are no more favourable than those given to other employees or customers. 98 ANZ 2019 ANNUAL REPORTRemuneration Report continued Directors’ Report The Directors’ Report for the financial year ended 30 September 2019 has been prepared in accordance with the requirements of the Corporations Act 2001. The information below forms part of this Directors’ Report: • Principal activities on page 8 • Operating and financial review on pages 52 to 64 • Dividends on page 63 • Information on the Directors, Company Secretaries and Directors’ meetings on pages 32 to 42 • Remuneration report on pages 66 to 98 Significant changes in state of affairs There has been no significant changes in the Group’s state of affairs. Events since the end of the financial year On 17 October the Group announced it had agreed a revised price for the sale of its OnePath P&I business and ADGs to IOOF of $850 million, being a $125 million reduction from the original sale price of $975 million announced in October 2017. The new price of $850 million includes approximately $25 million that ANZ has already received for the sale of ADGs in October 2018. The revised terms reflect changing market conditions and include lower overall warranty caps as well as some changes to the strategic alliance arrangements. Subject to APRA approval, the Group expects the transaction to complete in the first quarter of calendar year 2020. The impact of the reduction in price has been reflected in the 2019 financial results. Other than the matter above, there have been no significant events from 30 September 2019 to the date of signing this report. Political donations Our policy is that we will make an annual donation to the two major federal parties to support the democratic process in Australia. In the 2019 calendar year, we donated $100,000 to the Liberal Party of Australia and $100,000 to the Australian Labor Party. Environmental regulation ANZ recognises the expectations of its stakeholders – customers, shareholders, staff and the community – to operate in a way that mitigates its environmental impact. In Australia, ANZ meets the requirements of the National Greenhouse and Energy Reporting Act 2007 (Cth), which imposes reporting obligations where energy production, usage or greenhouse gas emissions trigger specified thresholds. ANZ holds a licence under the Water Act 1989 (Vic), allowing it to extract water from the Yarra River for thermal regulation of its Melbourne head office building. The licence specifies daily and annual limits for the extraction of water from the Yarra River with which ANZ fully complies. The extraction of river water reduces reliance on the high quality potable water supply and is one of several environmental initiatives that ANZ has introduced at its Melbourne head office building. The Group does not believe that its operations are subject to any particular and significant environmental regulation under a law of the Commonwealth of Australia or of an Australian State or Territory. It may become subject to environmental regulation as a result of its lending activities in the ordinary course of business and has developed policies to identify and manage such environmental matters. Having made due enquiry, and to the best of ANZ’s knowledge, no entity of the Group has incurred any material environmental liability during the year. Further details of ANZ’s environmental performance, including progress against its targets and details of its emissions profile, are available on anz.com>About us>Corporate Sustainability. Corporate Governance Statement ANZ is committed to maintaining a high standard in its governance framework. ANZ confirms it has followed the ASX Corporate Governance Council’s Corporate Governance Principles and Recommendations (3rd edition) during the 2019 financial year. ANZ’s Corporate Governance Statement, together with the ASX Appendix 4G which relates to the Corporate Governance Statement, can be viewed at anz.com/corporategovernance and has been lodged with the ASX. Pillar 3 information ANZ provides information required by APS 330: Public Disclosure in the Regulatory Disclosures section at www.anz.com/shareholder/ centre/reporting/regulatory-disclosure/ Non-audit services The Group’s Stakeholder Engagement Model for Relationship with the External Auditor (the Policy), which incorporates requirements of the Corporations Act 2001 and industry best practice, prevents the external auditor from providing services that are perceived to be in conflict with the role of the external auditor or breach independence requirements. This includes consulting advice and sub-contracting of operational activities normally undertaken by management, and engagements where the external auditor may ultimately be required to express an opinion on its own work. Specifically the Policy: • limits the scope of non-audit services that may be provided; • requires that audit, audit-related and permitted non-audit services be considered in light of independence requirements and for any potential conflicts of interest before they are approved by the Audit Committee, or approved by the Chair of the Audit Committee (or delegate) and notified to the Audit Committee; and • requires pre-approval before the external auditor can commence any engagement for the Group. Further details about the Policy can be found in the Corporate Governance Statement. The external auditor has confirmed to the Audit Committee that it has: • implemented procedures to ensure it complies with independence rules in applicable jurisdictions; and • complied with applicable policies and regulations in those jurisdictions regarding the provision of non-audit services, and the Policy. The Audit Committee has reviewed the non-audit services provided by the external auditor during the 2019 financial year, and has confirmed that the provision of these services is consistent with the Policy, compatible with the general standard of independence for auditors imposed by the Corporations Act 2001 and did not compromise the auditor independence requirements of the Corporations Act 2001. This has been formally advised by the Audit Committee to the Board of Directors. 99 Directors’ Report (continued) The categories of non-audit services supplied to the Group during the year ended 30 September 2019 by the external auditor, KPMG, or by another person or firm on KPMG’s behalf, and the amounts paid or payable (including GST) by the Group are as follows: Non-audit services General market or regulatory insights Training related services Controls related assessments Methodology and procedural reviews Total Amount paid/payable $’000 2019 – 106 – 10 116 2018 187 17 94 10 308 Further details on the compensation paid to KPMG is provided in Note 34 Compensation of Auditors to the financial statements including details of audit-related services provided during the year of $5.71 million (2018: $6.28 million). For the reasons set out above, the Directors are satisfied that the provision of non-audit services by the external auditor during the year ended 30 September 2019 is compatible with the general standard of independence for external auditors imposed by the Corporations Act 2001 and did not compromise the auditor independence requirements of the Corporations Act 2001. Directors’ and officers’ indemnity The Company’s Constitution (Rule 11.1) permits the Company to: • indemnify any officer or employee of the Company, or its auditor, against liabilities (so far as may be permitted under applicable law) incurred as such by an officer, employee or auditor, including liabilities incurred as a result of appointment or nomination by the Company as a trustee or as an officer or employee of another corporation; and • make payments in respect of legal costs incurred by an officer, employee or auditor in defending an action for a liability incurred as such by an officer, employee or auditor, or in resisting or responding to actions taken by a government agency, a duly constituted Royal Commission or other official inquiry, a liquidator, administrator, trustee in bankruptcy or other authorised official. It is the Company’s policy that its employees should be protected from any liability they incur as a result of acting in the course of their employment, subject to appropriate conditions. Under the policy, the Company will indemnify employees and former employees against any liability they incur to any third party as a result of acting in the course of their employment with the Company or a subsidiary of the Company and this extends to liability incurred as a result of their appointment/nomination by or at the request of the Group as an officer or employee of another corporation or body or as trustee. The indemnity is subject to applicable law and certain exceptions. In accordance with the employee indemnity policy, the Company has during or since the year ended 30 September 2019 paid legal expenses totalling $874,534 incurred by Mr Richard Moscati in relation to legal proceedings brought against him and the Company by a third party. The Company has entered into Indemnity Deeds with each of its Directors, with certain secretaries and former Directors of the Company, and with certain employees and other individuals who act as directors or officers of related bodies corporate or of another company, to indemnify them against liabilities and legal costs of the kind mentioned in the Company’s Constitution. During the financial year, the Company has paid premiums for insurance for the benefit of the Directors and employees of the Company and related bodies corporate of the Company. In accordance with common commercial practice, the insurance prohibits disclosure of the nature of the liability insured against and the amount of the premium. Key management personnel and employee share and option plans The Remuneration Report contains details of Non-Executive Directors, Chief Executive Officer and Disclosed Executives’ equity holdings and options/rights issued during the 2019 financial year and as at the date of this report. Note 31 Employee Share and Option Plans to the 2019 Financial Report contains details of the 2019 financial year and as at the date of this report: • Options/rights issued over shares granted to employees; • Shares issued as a result of the exercise of options/rights granted to employees; and • Other details about share options/rights issued, including any rights to participate in any share issues of the Company. The names of all persons who currently hold options/rights are entered in the register kept by the Company pursuant to section 170 of the Corporations Act 2001. This register may be inspected free of charge. Rounding of amounts The Company is a company of the kind referred to in Australian Securities and Investments Commission Corporations (Rounding in Financial/Directors’ Reports) Instrument 2016/191 dated 24 March 2016 and, in accordance with that Instrument, amounts in the consolidated financial statements and this Directors’ Report have been rounded to the nearest million dollars unless specifically stated otherwise. This report is made in accordance with a resolution of the Board of Directors and is signed for and on behalf of the Directors. David M Gonski, AC Chairman 30 October 2019 Shayne C Elliott Director Lead Auditor’s Independence Declaration The Lead Auditors Independence Declaration given under Section 307C of the Corporations Act 2001 is set out below and forms part of the Directors Report for the year ended 30 September 2019. To: the Directors of Australia and New Zealand Banking Group Limited I declare that, to the best of my knowledge and belief, in relation to the audit of Australia and New Zealand Banking Group Limited for the financial year ended 30 September 2019, there have been: • no contraventions of the auditor independence requirements as set out in the Corporations Act 2001 in relation to the audit; and • no contraventions of any applicable code of professional conduct in relation to the audit. KPMG 30 October 2019 Alison Kitchen Partner 100 ANZ 2019 ANNUAL REPORT Financial FINANCIAL Report REPORT Contents Consolidated Financial Statements Consolidated Financial Statements INCOME STATEMENT STATEMENT OF COMPREHENSIVE INCOME Income Statement BALANCE SHEET Statement of Comprehensive Income CASH FLOW STATEMENT Balance Sheet STATEMENT OF CHANGES IN EQUITY Cash Flow Statement Statement of Changes in Equity 102 103 104 105 106 102 103 104 105 106 Notes to The Consolidated Financial Statements Notes to The Consolidated Financial Statements Basis of Preparation Basis of preparation 1. ABOUT OUR FINANCIAL STATEMENTS 1. About Our Financial Statements 107 107 Income Tax INCOME TAX Financial Performance Financial Performance 2. Operating Income 2. OPERATING INCOME 3. Operating Expenses 3. OPERATING EXPENSES 4. 4. 5. Dividends 5. DIVIDENDS 6. Earnings per Ordinary Share 6. EARNINGS PER ORDINARY SHARE 7. Segment Reporting 7. SEGMENT REPORTING Financial Assets  Financial Assets 8. Cash and Cash Equivalents 9. Trading Securities 8. CASH AND CASH EQUIVALENTS 10. Derivative Financial Instruments 9. TRADING SECURITIES 11. Investment Securities 10. DERIVATIVE FINANCIAL INSTRUMENTS 12. Net Loans and Advances 11. INVESTMENT SECURITIES 13. Allowance for Expected Credit Losses 12. NET LOANS AND ADVANCES Financial Liabilities 13. ALLOWANCE FOR EXPECTED CREDIT LOSSES 14. Deposits and Other Borrowings 15. Debt Issuances  Financial Liabilities Financial Liabilities Financial Instrument Disclosures 14. DEPOSITS AND OTHER BORROWINGS 16. Financial Risk Management 15. DEBT ISSUANCES 17. Fair Value of Financial Assets and Financial Instrument Disclosures 18. Assets Charged as Security for Liabilities 16. FINANCIAL RISK MANAGEMENT and Collateral Accepted as Security 17. FAIR VALUE OF FINANCIAL ASSETS for Assets AND FINANCIAL LIABILITIES 19. Offsetting 18. ASSETS CHARGED AS SECURITY FOR LIABILITIES AND COLLATERAL ACCEPTED AS SECURITY FOR ASSETS 19. OFFSETTING Non-Financial Assets 111 114 116 118 111 114 116 118 120 121 120 121 125 126 127 134 136 137 125 126 127 134 136 137 145 146 145 146 151 166 171 151 166 172 171 172 20. GOODWILL AND OTHER INTANGIBLE ASSETS 173 Non-Financial Assets Non-Financial Liabilities 20. Goodwill and Other Intangible Assets 21. OTHER PROVISIONS Non-Financial Liabilities 21. Other Provisions Equity 22. SHAREHOLDERS’ EQUITY Equity  23. CAPITAL MANAGEMENT 22. Shareholders’ Equity 23. Capital Management Consolidation and Presentation Consolidation and Presentation 24. PARENT ENTITY FINANCIAL INFORMATION 24. Parent Entity Financial Information 25. CONTROLLED ENTITIES 25. Controlled Entities 26. INVESTMENTS IN ASSOCIATES 26. Investments in Associates 27. STRUCTURED ENTITIES 27. Structured Entities 28. TRANSFERS OF FINANCIAL ASSETS 28. Transfers of Financial Assets 29. DISCONTINUED OPERATIONS AND ASSETS 29. Discontinued Operations and Assets and Liabilities Held For Sale AND LIABILITIES HELD FOR SALE Employee and Related Party Transactions Employee and Related Party Transactions 30. Superannuation and Post Employment 30. SUPERANNUATION AND POST EMPLOYMENT Benefits Obligations BENEFITS OBLIGATIONS 31. Employee Share and Option Plans 32. Related Party Disclosures 31. EMPLOYEE SHARE AND OPTION PLANS 32. RELATED PARTY DISCLOSURES Other Disclosures Other Disclosures 33. Commitments, Contingent Liabilities and Contingent Assets 33. COMMITMENTS, CONTINGENT LIABILITIES AND 34. Compensation of Auditors CONTINGENT ASSETS Impact of Adoption of New Standards and 35. Other Changes 34. COMPENSATION OF AUDITORS 35. IMPACT OF ADOPTION OF NEW STANDARDS 36. Events Since the End of the Financial Year AND OTHER CHANGES Directors’ Declaration 36. EVENTS SINCE THE END OF THE FINANCIAL YEAR Independent Auditor’s Report Directors’ Declaration Independent Auditor’s Report 173 175 175 177 179 177 179 181 182 184 186 189 181 182 184 186 189 190 190 194 194 195 200 195 200 202 205 206 202 205 209 206 209 210 211 210 211 101 101 ANZ 2019 ANNUAL REPORT FINANCIAL REPORT INCOME STATEMENT For the year ended 30 September Note Interest income2 Interest expense Net interest income Other operating income Net income from insurance business Share of associates’ profit Operating income Operating expenses Profit before credit impairment and income tax Credit impairment charge Profit before income tax Income tax expense Profit after tax from continuing operations Profit/(Loss) after tax from discontinued operations Profit for the year Comprising: Profit attributable to shareholders of the Company Profit attributable to non-controlling interests Earnings per ordinary share (cents) including discontinued operations Basic Diluted Earnings per ordinary share (cents) from continuing operations Basic Diluted Dividend per ordinary share (cents) 2 2 2 2 3 13 4 29 6 6 6 6 5 2019 $m 31,077 (16,738) 14,339 4,058 126 262 18,785 (9,071) 9,714 (794) 8,920 (2,609) 6,311 (343) 5,968 5,953 15 210.0 201.9 222.1 213.0 160 20181 $m 30,327 (15,813) 14,514 5,014 273 183 19,984 (9,401) 10,583 (688) 9,895 (2,784) 7,111 (695) 6,416 6,400 16 221.6 212.1 245.6 234.2 160 1. On adoption of AASB 15, the Group reclassified certain items previously netted which are now presented gross in operating income and operating expenses. Comparative information has been restated 2. accordingly which increased total operating income and total operating expenses by $153 million. Includes interest income calculated using the effective interest method of $30,224 million on financial assets measured at amortised cost or fair value through other comprehensive income (2018: $29,181 million on financial assets measured at amortised cost and available-for-sale assets). The notes appearing on pages 107 to 209 form an integral part of these financial statements. 102 102 ANZ 2019 ANNUAL REPORTFinancial Report (continued) STATEMENT OF COMPREHENSIVE INCOME For the year ended 30 September Profit for the year from continuing operations Other comprehensive income Items that will not be reclassified subsequently to profit or loss Investment securities - equity securities at FVOCI1 Other reserve movements Items that may be reclassified subsequently to profit or loss Foreign currency translation reserve2 Other reserve movements Income tax attributable to the above items Share of associates’ other comprehensive income3 Other comprehensive income after tax from continuing operations Profit/(Loss) after tax from discontinued operations Other comprehensive income/(loss) after tax from discontinued operations Total comprehensive income for the year Comprising total comprehensive income attributable to: Shareholders of the Company Non-controlling interests FINANCIAL REPORT 2018 $m 7,111 - 32 222 137 (118) 25 298 (695) 18 6,732 6,706 26 2019 $m 6,311 45 67 697 909 (288) 26 1,456 (343) (97) 7,327 7,307 20 1. On adoption of AASB 9 on 1 October 2018, the classification and measurement of financial assets were revised. The available-for-sale classification used in comparative periods ceases to exist under AASB 9 and a new classification of investment securities was introduced. Refer to Note 1 and 35 for further details. Comparative information has not been restated. Includes foreign currency translation differences attributable to non-controlling interests of a $5 million gain (2018: $10 million gain). 2. 3. Share of associates’ other comprehensive income includes a FVOCI reserve gain of $20 million (available-for-sale revaluation reserve 2018: $28 million gain), defined benefits gain of $7 million (2018: nil), cash flow hedge reserve loss of $2 million (2018: nil) and a foreign currency translation reserve gain of $1 million (2018: $3 million loss) that may be reclassified subsequently to profit or loss. The notes appearing on pages 107 to 209 form an integral part of these financial statements. 103 103 ANZ 2019 ANNUAL REPORT FINANCIAL REPORT (continued) BALANCE SHEET As at 30 September Assets Cash and cash equivalents Settlement balances owed to ANZ Collateral paid Trading securities Derivative financial instruments Investment securities1,2 Available-for-sale assets1 Net loans and advances2,3 Regulatory deposits Assets held for sale Investments in associates Current tax assets Deferred tax assets Goodwill and other intangible assets Premises and equipment Other assets3 Total assets Liabilities Settlement balances owed by ANZ Collateral received Deposits and other borrowings Derivative financial instruments Current tax liabilities Deferred tax liabilities3 Liabilities held for sale Payables and other liabilities3 Employee entitlements Other provisions2,3 Debt issuances Total liabilities Net assets Shareholders' equity Ordinary share capital Reserves Retained earnings3 Share capital and reserves attributable to shareholders of the Company Non-controlling interests Total shareholders' equity Note 2019 $m 2018 $m 8 9 10 11 11 12 29 26 20 14 10 29 21 15 22 22 22 22 22 22 81,621 3,739 15,006 43,169 120,667 83,709 - 615,258 879 1,831 2,957 265 1,356 4,861 1,924 3,895 84,636 2,319 11,043 37,722 68,423 - 74,284 604,464 882 45,248 2,553 268 900 4,930 1,833 3,677 981,137 943,182 10,867 7,929 637,677 120,951 260 67 2,121 7,968 589 2,223 129,691 920,343 60,794 26,490 1,629 32,664 60,783 11 60,794 11,810 6,542 618,150 69,676 300 69 47,159 6,894 540 1,458 121,179 883,777 59,405 27,205 323 31,737 59,265 140 59,405 1. On adoption of AASB 9 on 1 October 2018, the classification and measurement of financial assets were revised. Available-for-sale classification used in comparative periods ceases to exist under AASB 9 and a new classification of investment securities was introduced. Refer Note 1 and 35 for further details. Comparative information has not been restated. 2. On adoption of AASB 9 on 1 October 2018, the Group increased the collectively assessed provisions by $813 million ($647 million in Net loans and advances, $11 million in Investment securities, and $155 million in Provisions). Comparative information has not been restated. Refer to Note 1 and 35 for further details. 3. Comparative information has been restated for the adoption of AASB 15 and other reclassification adjustments to enhance comparability with current period presentation. Refer Note 1 and 35 for further details The notes appearing on pages 107 to 209 form an integral part of these financial statements. 104 104 ANZ 2019 ANNUAL REPORTFinancial Report (continued) FINANCIAL REPORT CASH FLOW STATEMENT The Consolidated Cash Flow Statement includes discontinued operations. Please refer to Note 29 for cash flows associated with discontinued operations and cash and cash equivalents reclassified as held for sale. For the year ended 30 September1 Profit after income tax Adjustments to reconcile to net cash provided by/(used in) operating activities: Allowance for expected credit losses Depreciation and amortisation (Profit)/loss on sale of premises and equipment Net derivatives/foreign exchange adjustment (Gain)/loss on sale from divestments Reclassification of businesses to held for sale Other non-cash movements Net (increase)/decrease in operating assets: Collateral paid Trading securities Net loans and advances Investments backing policy liabilities Other assets Net increase/(decrease) in operating liabilities: Deposits and other borrowings Settlement balances owed by ANZ Collateral received Life insurance contract policy liabilities Other liabilities Total adjustments Net cash (used in)/provided by operating activities2 Cash flows from investing activities Investment securities/available-for-sale assets3 Purchases Proceeds from sale or maturity Proceeds from divestments, net of cash disposed Proceeds from Zurich reinsurance arrangement Proceeds from IOOF secured notes Other assets Net cash (used in)/provided by investing activities Cash flows from financing activities Debt issuances:4 Issue proceeds Redemptions Dividends paid5 On market purchase of treasury shares Share buyback Net cash (used in)/provided by financing activities Net (decrease)/increase in cash and cash equivalents Cash and cash equivalents at beginning of year Effects of exchange rate changes on cash and cash equivalents Cash and cash equivalents at end of year6 2019 $m 5,968 794 871 (5) 4,940 (137) - (356) (3,493) (7,941) (10,268) (3,542) (454) 7,006 (1,077) 1,004 - 2,140 (10,518) (4,550) (23,847) 21,228 2,121 - 800 (508) (206) 25,900 (22,958) (4,471) (112) (1,120) (2,761) (7,517) 84,964 4,174 81,621 2018 $m 6,416 688 1,199 (4) 6,721 (594) 693 (55) (1,648) 8,565 (25,265) (3,914) (973) 12,207 1,853 186 4,263 228 4,150 10,566 (23,806) 20,592 2,148 1,000 - 232 166 25,075 (15,898) (4,563) (114) (1,880) 2,620 13,352 68,048 3,564 84,964 1. As a result of restatements impacting prior period balance sheet items, certain items in the Cash Flow Statement have restated accordingly. Refer Note 35 for further information. 2. Net cash inflows/(outflows) from operating activities includes income taxes paid of $3,129 million (2018: $3,373 million). 3. On adoption of AASB 9 on 1 October 2018, the classification and measurement of financial assets were revised. Available-for-sale classification used in comparative periods ceases to exist under AASB 9 and a new classification of investment securities was introduced. Refer Note 1 and 35 for further details. 4. Non-cash changes in debt issuances includes fair value hedging loss of $2,437 million (2018: $1,443 million gain) and foreign exchange losses of $3,815 million (2018: $5,712 million loss). 5. Cash outflow for shares purchased to satisfy the dividend reinvestment plan are classified in Dividends paid 6. Includes cash and cash equivalents recognised on the face of balance sheet of $81,621 million (2018: $84,636 million) with no amounts recorded as part of assets held for sale. (2018: $328 million). The notes appearing on pages 107 to 209 form an integral part of these financial statements. 105 105 ANZ 2019 ANNUAL REPORT FINANCIAL REPORT (continued) STATEMENT OF CHANGES IN EQUITY Ordinary share capital $m Reserves $m Retained earnings $m Share capital and reserves attributable to shareholders of the Company $m Non- controlling interests $m Total shareholders’ equity $m 29,088 37 29,834 58,959 116 59,075 - - - - - - - - (1,880) - (2) (1) - 27,205 - - - - - - - - (1,120) - 405 - - - - - 264 18 282 - - - - - - 4 323 14 - - 1,393 (97) 22 7,095 (695) 24 - 6,424 (4,585) 24 - - - - 18 31,737 (624) 6,296 (343) 58 - 22 7,095 (695) 288 18 6,706 - 16 - 10 - 26 22 7,111 (695) 298 18 6,732 (4,585) (2) (4,587) 24 (1,880) - (2) (1) 22 59,265 (610) 6,296 (343) 1,451 (97) - - - - - - 140 - 15 - 5 - 24 (1,880) - (2) (1) 22 59,405 (610) 6,311 (343) 1,456 (97) 1,296 6,011 7,307 20 7,327 - - - - - - (4) (4,481) 12 - - - - 9 (4,481) (2) (4,483) 12 (1,120) - 405 - 5 - - - - - 12 (1,120) - 405 - (147) 11 (142) 60,794 As at 1 October 2017 Impact on transition to AASB 15 Profit or loss from continuing operations Profit or loss from discontinued operations Other comprehensive income for the year from continuing operations Other comprehensive income for the year from discontinued operations Total comprehensive income for the year Transactions with equity holders in their capacity as equity holders:1 Dividends paid Dividend income on treasury shares held within the Group’s life insurance statutory funds Group share buy-back2 Other equity movements:1 Treasury shares Wealth Australia discontinued operations adjustment Group employee share acquisition scheme Other items As at 30 September 2018 Impact on transition to AASB 9 Profit or loss from continuing operations Profit or loss from discontinued operations Other comprehensive income for the year from continuing operations Other comprehensive income for the year from discontinued operations Total comprehensive income for the year Transactions with equity holders in their capacity as equity holders:1 Dividends paid3 Dividend income on treasury shares held within the Group’s life insurance statutory funds Group share buy-back2 Other equity movements:1 Treasury shares Wealth Australia discontinued operations adjustment4 Group employee share acquisition scheme Other items As at 30 September 2019 26,490 1,629 32,664 60,783 1 Current and prior periods include discontinued operations. 2 The Company has completed a $3.0 billion on-market share buy-back of ANZ ordinary shares purchasing $1,120 million worth of shares in 2019 (2018: $1,880 million) resulting in 42.0 million shares being cancelled in 2019 (2018: 66.7 million). 3 No new shares were issued under the Dividend Reinvestment Plan (DRP) for the 2019 Interim dividend (nil shares for the 2018 final dividend; nil shares for the 2018 Interim dividend) as the shares were purchased on-market and provided directly to the shareholders participating in the DRP. On-market share purchases for the DRP in 2019 were $432 million (2018: $392 million). 4 The successor funds transfer performed in preparation for the sale of the Group’s wealth business to Zurich and IOOF completed on 13 April 2019. As a result, the Group no longer eliminates the ANZ shares previously held in Wealth Australia discontinued operations (treasury shares). The notes appearing on pages 107 to 209 form an integral part of these financial statements. 106 106 ANZ 2019 ANNUAL REPORTFinancial Report (continued) NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 1. ABOUT OUR FINANCIAL STATEMENTS These are the financial statements for Australia and New Zealand Banking Group Limited (the Company) and its controlled entities (together, ‘the Group’ or ‘ANZ’) for the year ended 30 September 2019. The Company is incorporated and domiciled in Australia. The address of the Company’s registered office and its principal place of business is ANZ Centre, 833 Collins Street, Docklands, Victoria, Australia 3008. On 30 October 2019, the Directors resolved to authorise the issue of these financial statements. Information in the financial statements is included only to the extent we consider it material and relevant to the understanding of the financial statements. A disclosure is considered material and relevant if, for example:  the amount is significant in size (quantitative factor);  the information is significant by nature (qualitative factor);  the user cannot understand the Group’s results without the specific disclosure (qualitative factor);  the information is critical to a user’s understanding of the impact of significant changes in the Group’s business during the period - for example, business acquisitions or disposals (qualitative factor);  the information relates to an aspect of the Group’s operations that is important to its future performance (qualitative factor); and  the information is required under legislative requirements of the Corporations Act 2001, the Banking Act 1959 (Cth) or by the Group’s principal regulators, including the Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA). This section of the financial statements:  outlines the basis upon which the Group’s financial statements have been prepared; and  discusses any new accounting standards or regulations that directly impact the financial statements. BASIS OF PREPARATION This financial report is a general purpose (Tier 1) financial report prepared by a ‘for profit’ entity, in accordance with Australian Accounting Standards (AASs) and other authoritative pronouncements of the Australian Accounting Standards Board (AASB), the Corporations Act 2001, and International Financial Reporting Standards (IFRS) and interpretations published by the International Accounting Standards Board (IASB). We present the financial statements of the Group in Australian dollars, which is the Company’s functional and presentation currency. We have rounded values to the nearest million dollars ($m), unless otherwise stated, as allowed under the ASIC Corporations (Rounding in Financial/Directors Report) Instrument 2016/191. We measure the financial statements of each entity in the Group using the currency of the primary economic environment in which that entity operates (the functional currency). BASIS OF MEASUREMENT We have prepared the financial information in accordance with the historical cost basis - except the following assets and liabilities which we have stated at their fair value:  derivative financial instruments and in the case of fair value hedging, a fair value adjustment is made on the underlying hedged exposure;  financial instruments held for trading;  financial assets and financial liabilities designated at fair value through profit or loss;  available-for-sale financial assets (prior to 1 October 2018);  financial assets at fair value through other comprehensive income (applicable from 1 October 2018); and  certain other assets and liabilities held for sale where the fair value less costs of disposal is less than their carrying value (excludes assets and liabilities held for sale which are exempt from this requirement). In accordance with AASB 1038 Life Insurance Contracts (AASB 1038) we have measured life insurance liabilities using the Margin on Services (MoS) model. In accordance with AASB 119 Employee Benefits (AASB 119) we have measured defined benefit obligations using the Projected Unit Credit Method. DISCONTINUED OPERATIONS The aligned dealer groups business sold to IOOF Holdings Limited (IOOF) completed on 1 October 2018; the life insurance business sold to Zurich Financial Services Australia Limited completed on 31 May 2019; and the Wealth Australia pensions and investments business sold to IOOF and associated Group reclassification and consolidation impacts are treated as discontinued operations from a financial reporting perspective. These businesses qualify as discontinued operations, which are a subset of assets held for sale, as they represent a major line of business. The results of the divested businesses have been included in the ‘Profit/(Loss) from discontinued operations’ until their divestment date. The Balance Sheet is not restated when a business is reclassified as a discontinued operation. 107 107 ANZ 2018 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 1. ABOUT OUR FINANCIAL STATEMENTS (continued) BASIS OF CONSOLIDATION The consolidated financial statements of the Group comprise the financial statements of the Company and all its subsidiaries. An entity, including a structured entity, is considered a subsidiary of the Group when we determine that the Company has control over the entity. Control exists when the Group is exposed to, or has rights to, variable returns from its involvement with the entity and has the ability to affect those returns through its power over the entity. We assess power by examining existing rights that give the Group the current ability to direct the relevant activities of the entity. We have eliminated, on consolidation, the effect of all transactions between entities in the Group. FOREIGN CURRENCY TRANSLATION TRANSACTIONS AND BALANCES Foreign currency transactions are translated into the relevant functional currency at the exchange rate prevailing at the date of the transaction. At the reporting date, monetary assets and liabilities denominated in foreign currencies are translated into the functional currency at the relevant spot rate. Any foreign currency translation gains or losses that arise are included in profit or loss in the period they arise. We measure translation differences on non-monetary items at fair value through profit or loss and report them as part of the fair value gain or loss on these items. We include any translation differences on non-monetary items classified as investment securities measured at fair value through other comprehensive income (applicable from 1 October 2018 ) and non-monetary items classified as available-for-sale financial assets in the available-for- sale revaluation reserve in equity (applicable prior to 1 October 2018). FINANCIAL STATEMENTS OF FOREIGN OPERATIONS THAT HAVE A FUNCTIONAL CURRENCY THAT IS NOT AUSTRALIAN DOLLARS The financial statements of our foreign operations are translated into Australian dollars for consolidation into the Group Financial Statements using the following method: Foreign currency item Exchange rate used Assets and liabilities The reporting date rate Equity The initial investment date rate Income and expenses The average rate for the period – but if for a significant transaction we believe the average rate is not reasonable, then we use the transaction date rate Exchange differences arising from the translation of financial statements of foreign operations are recognised in the foreign currency translation reserve in equity. When we dispose of a foreign operation, the cumulative exchange differences are transferred to profit or loss as part of the gain or loss on sale. FIDUCIARY ACTIVITIES The Group provides fiduciary services to third parties including custody, nominee, trustee, administration and investment management services predominantly through the wealth businesses. This involves the Group holding assets on behalf of third parties and making decisions regarding the purchase and sale of financial instruments. If ANZ is not the beneficial owner or does not control the assets, then we do not recognise these transactions in these financial statements, except when required by accounting standards or another legislative requirement. KEY JUDGEMENTS AND ESTIMATES In the process of applying the Group’s accounting policies, management has made a number of judgements and applied estimates and assumptions about past and future events. Further information on the key judgements and estimates that we consider material to the financial statements are contained within the relevant notes to the financial statements. 108 108 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued) NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 1. ABOUT OUR FINANCIAL STATEMENTS (continued) ACCOUNTING STANDARDS ADOPTED IN THE PERIOD AASB 9 FINANCIAL INSTRUMENTS (AASB 9) The Group has applied AASB 9 effective from 1 October 2018 (with the exception of the ‘own credit’ requirements relating to financial liabilities designated as measured at fair value, which were early adopted by the Group effective from 1 October 2013). In addition, the Group chose to early adopt AASB 2017-6 Amendments to Australian Accounting Standards – Prepayment Features with Negative Compensation (AASB 2017-6) effective from 1 October 2018. AASB 9 provides an accounting policy choice, which the Group has taken in current period, to continue to apply the AASB 139 hedge accounting requirements until the International Accounting Standards Board’s ongoing project on macro hedge accounting is completed. AASB 9 and AASB 2017-6 stipulate new requirements for the impairment of financial assets, classification and measurement of financial assets and financial liabilities and general hedge accounting. Details of the key requirements are outlined within the Financial Assets and Financial Liabilities sections on pages 125 and 144 respectively, and a reconciliation of the transitional impact of adopting the standard at 1 October 2018 is set out in Note 35. AASB 15 REVENUE FROM CONTRACTS WITH CUSTOMERS (AASB 15) The Group adopted AASB 15 from 1 October 2018 which resulted in changes in accounting policies and adjustments to amounts recognised in the consolidated financial statements. The standard requires identification of distinct performance obligations within a contract, and allocation of the transaction price of the contract to those performance obligations. Revenue is then recognised as each performance obligation is satisfied. The standard also provides guidance on whether an entity is acting as a principal or an agent which impacts the presentation of revenue on a gross or net basis. In accordance with the transitional provisions of AASB 15, the Group has adopted the full retrospective transition approach. Under this approach, the cumulative effect of initially applying the standard has been recognised as an adjustment to opening retained earnings as at 1 October 2017 and comparative information for the 2018 reporting period has been restated. The adoption of AASB 15 resulted in the following changes in accounting policy:  Recognition of trail commission revenue: trail commission revenue previously recognised over time is now recognised at the time the Group initially distributes the underlying product to the customer where it is highly probable the revenue will not need to be reversed in future periods. This policy change resulted in an increase to the opening balances of Other assets of $32 million, Deferred tax liabilities of $10 million and Retained earnings of $22 million as at 1 October 2017 to recognise revenue that qualifies for upfront recognition under AASB 15 but was not previously recognised under AASB 118 Revenue (AASB 118). The change did not impact net profit or earnings per share in the comparative periods.  Presentation: Certain credit card loyalty costs and other costs will be presented as operating expenses where the Group has assessed that it is acting as principal (rather than an agent). Previously these costs were presented as a reduction of other operating income. In addition, certain incentives received from card scheme providers related to card marketing activities will be presented as operating income where the Group has assessed that it is acting as principal (rather than an agent). Previously these incentives were presented as a reduction of operating expenses. The presentation of these costs under AASB 15 increased other operating income and operating expenses by $153 million in 2018. The changes did not impact net profit or earnings per share in the comparative periods. A minor balance sheet reclassification associated with credit card loyalty programs is set out in Note 35. ACCOUNTING STANDARDS NOT EARLY ADOPTED A number of new standards, amendments to standards and interpretations have been published but are not mandatory for the financial statements for the year ended 30 September 2019, and have not been applied by the Group in preparing these financial statements. Further details of these are set out below. GENERAL HEDGE ACCOUNTING AASB 9 introduces new hedge accounting requirements which more closely align accounting with risk management activities undertaken when hedging financial and non-financial risks. AASB 9 provides the Group with an accounting policy choice to continue to apply the AASB 139 hedge accounting requirements until the International Accounting Standards Board’s ongoing project on macro hedge accounting is completed. The Group currently applies the hedge accounting requirements of AASB 139. AASB 16 LEASES (AASB 16) AASB 16 is effective for the Group from 1 October 2019 and replaces the previous standard AASB 117 Leases (AASB 117). AASB 16 primarily impacts the Group’s property and technology leases which were previously classified as operating leases. Under AASB 117, operating leases were not recognised on balance sheet and rent payments were expensed over the lease term. Under AASB 16, lessees must recognise all leases (except for leases of low value assets and short term leases) on balance sheet under a single accounting model. Accordingly, the Group will recognise its right to use an underlying leased asset over the lease term as a right-of-use (ROU) asset, and its obligation to make lease payments as a lease liability. In the income statement, the Group will recognise depreciation expense on the ROU asset and interest expense on the lease liability. As a result, lease expenses will be higher in the early periods of a lease and lower in the later periods of the lease compared to the previous standard where expenses were constant over the lease term. Cumulative expenses over the life of a lease will not change. 109 109 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 1. ABOUT OUR FINANCIAL STATEMENTS (continued) The Group will apply the modified retrospective transition approach whereby initial lease liabilities are recognised based on the present value of remaining lease payments as of the transition date. The initial ROU asset recognised for certain large commercial and retail leases will be measured as if AASB 16 had always been applied to the leases. For all other leases, the initial ROU asset will be measured as equal to the initial lease liability. Based on this transition approach, the Group expects to recognise an increase in liabilities of $1.7 billion and an increase in assets of $1.6 billion. This is expected to result in a reduction to opening retained earnings of $82 million and an increase in deferred tax assets of $43 million as of 1 October 2019. Comparative information from prior periods will not be restated. The implementation of AASB 16 requires management to make certain key judgements including the determination of lease terms, discount rates and identifying arrangements that contain a lease. These estimates may be refined as the Group finalises its implementation of the standard in the first half of the 2020 financial year. AASB 17 INSURANCE CONTRACTS (AASB 17) The final version of AASB 17 was issued in July 2017 and is not effective for the Group until 1 October 2021. It will replace AASB 4 Insurance Contracts, AASB 1023 General Insurance Contracts and AASB 1038 Life Insurance Contracts. AASB 17 establishes principles for the recognition, measurement, presentation and disclosure of insurance contracts. The measurement, presentation and disclosure requirements under AASB 17 are significantly different from current accounting standards. Although the overall profit recognised in respect of insurance contracts will not change, it is expected that the timing of profit recognition will change. The impact of AASB 17 is not expected to have material impact on the Group. AASB INTERPRETATION 23 UNCERTAINTY OVER INCOME TAX TREATMENTS (INTERPRETATION 23) In July 2017 the AASB issued Interpretation 23 Uncertainty over Income Tax Treatments. The Interpretation clarifies application of recognition and measurement requirements in AASB 112 Income Taxes when there is uncertainty over income tax treatments. Interpretation 23 will apply to the Group from 1 October 2019, and is not expected to have a material impact on the Group. REVISED CONCEPTUAL FRAMEWORK In June 2019 the AASB issued a revised Conceptual Framework for Financial Reporting. The new Framework includes updated definitions and criteria for the recognition and derecognition of assets and liabilities. Additionally it introduces new concepts on measurement, including factors to consider when selecting a measurement basis. The revised Conceptual Framework will apply to the Group from 1 October 2020 and is not expected to have a material impact on the Group. INTEREST RATE BENCHMARK REFORM Interbank offered rates (IBORs), such as LIBOR, are a key reference rate for derivatives, loans and securities for global financial markets. In response to concerns about the transparency and liquidity of IBOR rates, regulators in a number of jurisdictions across the globe are well advanced in developing benchmark rates to phase out and replace IBORs, these projects are collectively known as ‘IBOR Reform’. The International Accounting Standards Board (IASB) is also considering the financial reporting implications of IBOR reform which is expected to impact elements of financial instrument accounting, including hedge accounting, loan modifications, fair value methodologies and disclosures. The IASB project is split into two phases: Phase 1 deals with pre-replacement issues (issues affecting financial reporting in the period before the replacement of IBOR’s); and Phase 2 deals with replacement issues (issues affecting financial reporting when existing IBOR’s are replaced). In September 2019, the IASB issued a final standard, Interest Rate Benchmark Reform—Amendments to IFRS 9, IAS 39 and IFRS 7 which focuses on ‘pre-rate replacement issues’ and provides exceptions to specific hedge accounting requirements under IAS 39 and IFRS 9 so that entities will be able to apply those hedge accounting requirements under an assumption that the interest rate benchmark is not altered as a result of the interest rate benchmark reform. In October 2019, AASB adopted these amendments in AASB 2019-3 Amendments to Australian Accounting Standards – Interest Rate Benchmark Reform. Although the Group anticipates the new standard, once adopted, will provide certain relief in relation to hedge accounting requirements, for 30 September 2019 reporting purposes, it has considered the existing portfolio of hedge accounted relationships in light of:   the significant uncertainty surrounding the method and timing of transition away from IBORs; and ongoing application and reliance in capital markets on IBOR’s for financial instrument pricing. As result of the above factors, the Group has concluded that continuation of hedge accounting relationships for potentially impacted hedge relationship remains appropriate. The Group is considering the new standard which is effective on 1 October 2020 but may be adopted earlier. 110 110 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)2. OPERATING INCOME Net interest income Interest income by type of financial asset Investment securities - FVOCI /Available-for-sale assets Financial assets at amortised cost Trading securities Financial assets designated at FV through profit or loss Interest income Interest expense by type of financial liability Financial liabilities at amortised cost Securities sold short Financial liabilities designated at FV through profit or loss Interest expense Major bank levy Net interest income Other operating income i) Fee and commission income Lending fees Non-lending fees Commissions Funds management income Fee and commission income Fee and commission expense Net fee and commission income ii) Other income Net foreign exchange earnings and other financial instruments income2 Sale of Asia Retail and Wealth businesses Sale of Shanghai Rural Commercial Bank (SRCB) Sale of Metrobank Card Corporation (MCC) Sale of ANZ Royal Bank (Cambodia) Ltd (Cambodia JV) Sale of PNG Retail, Commercial & SME Sale of OnePath Life (NZ) Ltd (OPL NZ) Sale of Paymark Limited (Paymark) Dividend income on equity securities Other Other income Other operating income Net income from insurance business Share of associates' profit Operating income3 NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 2019 $m 20181 $m 1,624 28,600 848 5 31,077 1,524 27,657 1,140 6 30,327 (16,149) (15,082) (110) (116) (16,375) (363) 14,339 602 3,059 124 254 4,039 (1,462) 2,577 1,278 - - - 10 1 89 37 28 38 1,481 4,058 126 262 18,785 (253) (123) (15,458) (355) 14,514 652 3,054 92 248 4,046 (1,336) 2,710 1,666 99 233 240 (42) (19) (3) - 39 91 2,304 5,014 273 183 19,984 1. On adoption of AASB 15, the Group reclassified certain items previously netted which are now presented gross in operating income and operating expenses. Comparative information has been restated accordingly which increased total operating income by $153 million. Includes fair value movements (excluding realised and accrued interest) on derivatives not designated as accounting hedges entered into to manage interest rate and foreign exchange risk on funding instruments, ineffective portions of cash flow hedges, and fair value movements in financial assets and liabilities designated at fair value through profit and loss. Includes customer remediation of $212 million (2018: $228 million). 2. 3. 111 111 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 2. OPERATING INCOME (continued) RECOGNITION AND MEASUREMENT NET INTEREST INCOME Interest Income and Expense We recognise interest income and expense for all financial instruments, including those classified as held for trading, assets measured at fair value through other comprehensive income (applicable from 1 October 2018), available-for-sale assets (applicable prior to 1 October 2018) or designated at fair value through profit or loss in net interest income. For assets held at amortised cost we use the effective interest rate method to calculate amortised cost. The effective interest rate is the rate that discounts the stream of estimated future cash receipts or payments over the expected life of the financial instrument or, when appropriate, a shorter period, to the net carrying amount of the financial asset or liability. For assets subject to prepayment, we determine their expected life on the basis of historical behaviour of the particular asset portfolio - taking into account contractual obligations and prepayment experience. We recognise fees and costs, which form an integral part of the financial instrument (for example loan origination fees and costs), using the effective interest rate method. This is presented as part of interest income or expense depending on whether the underlying financial instrument is a financial asset or financial liability. Major Bank Levy The Major Bank Levy Act 2017 (‘Levy’ or ‘Major bank levy’) applies a rate of 0.06% to certain liabilities of the Company. The Group has determined that the levy represents a finance cost for the Group and $363 million (2018: $355 million) is presented in interest expense in the Income Statement. OTHER OPERATING INCOME Fee and Commission Revenue We recognise fee and commission revenue arising from contracts with customers (a) over time when the performance obligation is satisfied across more than one reporting period or (b) at a point in time when the performance obligation is satisfied immediately or is satisfied within one reporting period.  Lending fees exclude fees treated as part of the effective yield calculation of interest income. Lending fees include certain guarantee and commitment fees where the loan or guarantee is not likely to be drawn upon, and other fees charged for providing customers a distinct good or service that are recognised separately from the underlying lending product (including annual package fees that provide benefits on other ANZ products).  Non lending fees includes fees associated with deposit and credit card accounts, interchange fees and fees charged for specific customer transactions such as international money transfers. Where the Group provides multiple goods or services to a customer under the same contract, the Group allocates the transaction price of the contract to distinct performance obligations based on the relative stand-alone selling price of each performance obligation. Revenue is recognised as each performance obligation is satisfied.  Commissions represent fees from third parties where ANZ acts as an agent by arranging a third party (e.g. an insurance provider) to provide goods and services to a customer. In such cases, ANZ is not primarily responsible for providing the underlying good or service to the customer. If the Group collects funds on behalf of a third party when acting as an agent, the Group only recognises the net commission it retains as revenue. When the commission is variable based on factors outside the control of the Group (e.g. a trail commission), revenue is only recognised if it is highly probable that a significant reversal of the variable amount will not be required in future periods.  Funds management income represent fees earned from customers for providing financial advice and fees for asset management services and advice provided to investment funds. Revenue is recognised either at the point the financial advice is provided or over the period in which the asset management services are delivered. Performance fees associated with funds management activities are only recognised when it becomes highly probable the performance hurdle will be achieved. Net Foreign Exchange Earnings and Other Financial Instruments Income We recognise the following as net foreign exchange earnings and other financial instruments income:  exchange rate differences arising on the settlement of monetary items and translation differences on monetary items translated at rates different to those at which they were initially recognised or included in a previous financial report;  fair value movements (excluding realised and accrued interest) on derivatives that we use to manage interest rate and foreign exchange risk on funding instruments not designated as accounting hedges;  the ineffective portions of fair value hedges, cash flow hedges and net investment hedges; 112 112 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 2. OPERATING INCOME (continued) RECOGNITION AND MEASUREMENT  immediately upon sale or repayment of a hedged item, the unamortised fair value adjustments in items designated as fair value hedges and amounts accumulated in equity related to designated cash flow hedges;  fair value movements on financial assets and financial liabilities designated at fair value through profit or loss or held for trading;  amounts released from the available-for-sale asset (AFS) revaluation reserve (applicable prior to 1 October 2018) when an available-for- sale asset is sold;  amounts released from the fair value through other comprehensive income (FVOCI) reserve (applicable from 1 October 2018) when a debt instrument classified as FVOCI is sold; and  the gain or loss on derecognition of financial assets or liabilities measured at amortised cost. Gain or Loss on Disposal of Non-Financial Assets The gain or loss on the disposal of assets is the difference between the carrying value of the asset and the proceeds of disposal net of costs. This is recognised in other income in the year in which the significant risks and rewards transfer to the buyer. NET INCOME FROM INSURANCE BUSINESS We recognise:  premiums received (net of reinsurance premiums paid) based on an assessment of the likely pattern in which risk will emerge over the term of the policies written. This assessment is undertaken periodically and updated in accordance with the latest pattern of risk emergence; and  claims incurred net of reinsurance, on an accruals basis once the liability to the policy owner has been established under the terms of the contract and through actuarial assumptions of future claims. SHARE OF ASSOCIATES’ PROFIT The equity method is applied to accounting for associates. Under the equity method, the Group’s share of the after tax results of associates is included in the Income Statement and the Statement of Comprehensive Income. 113 113 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 3. OPERATING EXPENSES Personnel Salaries and related costs2 Superannuation costs Other2 Personnel Premises Rent Other Premises Technology Depreciation and amortisation3 Licences and outsourced services Other Technology (excluding personnel) Restructuring Other Advertising and public relations Professional fees2 Freight, stationery, postage and communication Royal Commission legal costs Other2 Other Operating expenses2 2019 $m 4,249 293 223 4,765 450 345 795 694 672 168 1,534 77 226 537 216 15 906 1,900 9,071 20181 $m 4,225 290 243 4,758 468 343 811 990 675 234 1,899 227 248 530 223 55 650 1,706 9,401 1. On adoption of AASB 15, the Group reclassified certain items previously netted which are now presented gross in operating income and operating expenses. Comparative information has been restated accordingly which increased total operating expense by $153 million for 2018. Includes customer remediation expenses of $373 million in 2019 (2018: $191 million). 2. 3. 2018 includes an accelerated amortisation expense of $251 million. RECOGNITION AND MEASUREMENT OPERATING EXPENSES Operating expenses are recognised as services are provided to the Group over the period in which an asset is consumed or once a liability is created. SALARIES AND RELATED COSTS - ANNUAL LEAVE, LONG SERVICE LEAVE AND OTHER EMPLOYEE BENEFITS Wages and salaries, annual leave and other employee entitlements expected to be paid or settled within twelve months of employees rendering service are measured at their nominal amounts using remuneration rates that the Group expects to pay when the liabilities are settled. We accrue employee entitlements relating to long service leave using an actuarial calculation. It includes assumptions regarding staff departures, leave utilisation and future salary increases. The result is then discounted using market yields at the reporting date. The market yields are determined from a blended rate of high quality corporate bonds with terms to maturity that closely match the estimated future cash outflows. If we expect to pay short term cash bonuses, then a liability is recognised when the Group has a present legal or constructive obligation to pay this amount (as a result of past service provided by the employee) and the obligation can be reliably measured. 114 114 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 3. OPERATING EXPENSES (continued) RECOGNITION AND MEASUREMENT Personnel expenses also include share-based payments which may be cash or equity settled. We calculate the fair value of equity settled remuneration at grant date, which is then amortised over the vesting period, with a corresponding increase in share capital or the share option reserve as applicable. When we estimate the fair value, we take into account market vesting conditions, such as share price performance conditions. We take non-market vesting conditions, such as service conditions, into account by adjusting the number of equity instruments included in the expense. After the grant of an equity-based award, the amount we recognise as an expense is reversed when non-market vesting conditions are not met, for example an employee fails to satisfy the minimum service period specified in the award on resignation, termination or notice of dismissal for serious misconduct. However, we do not reverse the expense if the award does not vest due to the failure to meet a market-based performance condition. Further information on share-based payment schemes operated by the Group during the current and prior year is included in Note 31 Employee Share and Option Plans. 115 115 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 4. INCOME TAX INCOME TAX EXPENSE Reconciliation of the prima facie income tax expense on pre-tax profit with the income tax expense recognised in profit or loss: Profit before income tax from continuing operations Prima facie income tax expense at 30% Tax effect of permanent differences: Sale of divestments Share of associates' profit Interest on convertible instruments Overseas tax rate differential Provision for foreign tax on dividend repatriation Tax provisions no longer required Other Subtotal Income tax (over)/under provided in previous years Income tax expense Current tax expense Adjustments recognised in the current year in relation to the current tax of prior years Deferred tax expense/(income) relating to the origination and reversal of temporary differences Income tax expense Australia Overseas Effective tax rate 2019 $m 8,920 2,676 (25) (78) 63 (112) 39 (14) 77 2,626 (17) 2,609 2,779 (17) (153) 2,609 1,682 927 29.2% 2018 $m 9,895 2,969 (141) (55) 67 (58) 32 (41) 8 2,781 3 2,784 3,004 3 (223) 2,784 1,799 985 28.1% 116 116 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 4. INCOME TAX (continued) TAX CONSOLIDATION The Company and all its wholly owned Australian resident entities are part of a tax-consolidated group under Australian taxation law. The Company is the head entity in the tax-consolidated group. We recognise each of the following in the separate financial statements of members of the tax consolidated group on a ‘group allocation’ basis: tax expense/income, and deferred tax liabilities/assets, that arise from temporary differences of the members of the tax-consolidated group. The Company (as head entity in the tax-consolidated group) recognises current tax liabilities and assets of the tax-consolidated group. Under a tax funding arrangement between the entities in the tax-consolidated group, amounts are recognised as payable to or receivable by the Company and each member of the tax-consolidated group in relation to the tax contribution amounts paid or payable between the Company and the other members of the tax-consolidated group. Members of the tax-consolidated group have also entered into a tax sharing agreement that provides for the allocation of income tax liabilities between the entities were the head entity to default on its income tax payment obligations. UNRECOGNISED DEFERRED TAX ASSETS AND LIABILITIES Unrecognised deferred tax assets related to unused realised tax losses (on revenue account) total $10 million (2018: $4 million). Unrecognised deferred tax liabilities related to additional potential foreign tax costs (assuming all retained earnings in offshore branches and subsidiaries are repatriated) total $429 million (2018: $390 million). RECOGNITION AND MEASUREMENT INCOME TAX EXPENSE CURRENT TAX EXPENSE DEFERRED TAX ASSETS AND LIABILITIES KEY JUDGEMENTS AND ESTIMATES Judgement is required in determining provisions held in respect of uncertain tax positions. The Group estimates its tax liabilities based on its understanding of the relevant law in each of the countries in which it operates and seeks independent advice where appropriate. 117 117 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 5. DIVIDENDS ORDINARY SHARE DIVIDENDS Dividends are provided for in the financial statements once determined, accordingly, the final dividend announced for the current financial year is provided for and paid in the following financial year. Dividends Financial Year 2018 2017 final dividend paid 2018 interim dividend paid Bonus option plan adjustment Dividends paid during the year ended 30 September 2018 Cash Dividend reinvestment plan Dividends paid during the year ended 30 September 2018 Financial Year 2019 2018 final dividend paid 2019 interim dividend paid Bonus option plan adjustment Dividends paid during the year ended 30 September 2019 Cash Dividend reinvestment plan Dividends paid during the year ended 30 September 2019 % of total Amount per share Total dividend $m 80 cents 80 cents 80 cents 80 cents 91.5% 8.5% 90.4% 9.6% 2,350 2,317 (82) 4,585 4,193 392 4,585 2,295 2,267 (81) 4,481 4,049 432 4,481 Dividends announced and to be paid after year-end Payment date Amount per share Total dividend $m 2019 final dividend (70% franked for Australian tax, New Zealand imputation credit NZD 9 cents per share) 18 December 2019 80 cents 2,268 DIVIDEND REINVESTMENT PLAN AND BONUS OPTION PLAN Eligible shareholders can elect to reinvest their dividend entitlement into ANZ ordinary shares under the Company’s Dividend Reinvestment Plan (DRP). Eligible shareholders can elect to forgo their dividend entitlement and instead receive ANZ ordinary shares under the Company’s Bonus Option Plan (BOP). For the 2019 final dividend, DRP participation will be satisfied by an on-market purchase of shares and BOP participation will be satisfied by an issue of ANZ ordinary shares. There will be no discount applied to the DRP and BOP price. See Note 22 Shareholders’ Equity for details of shares the Company issued or purchased in respect of the DRP and BOP. DIVIDEND FRANKING ACCOUNT Australian franking credits available at 30% tax rate New Zealand imputation credits available (which can be attached to our Australian dividends but may only be used by New Zealand resident shareholders) Currency AUD NZD 2019 $m 35 4,068 2018 $m 97 3,868 The above amounts represent the balances of the franking accounts as at the end of the financial year, adjusted for:  franking credits that will arise from the payment of income tax payable as at the end of the financial year; and  franking credits/debits from the receipt/payment of dividends that have been recognised as tax receivables/payables as at the end of the financial year. 118 118 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 5. DIVIDENDS (continued) The proposed final 2019 dividend will utilise the entire balance of $35 million franking credits available at 30 September 2019. Instalment tax payments on account of the 2020 financial year which will be made after 30 September 2019 will generate sufficient franking credits to enable the final 2019 dividend to be 70% franked. The extent to which future dividends will be franked will depend on a number of factors, including the level of profits generated by the Group that will be subject to tax in Australia. RESTRICTIONS ON THE PAYMENT OF DIVIDENDS APRA’s written approval is required before paying dividends on ANZ ordinary shares:  if the aggregate dividends exceed the Company’s after tax earnings (in calculating those after tax earnings, we take into account any payments we made on senior capital instruments) in the financial year to which they relate; or  if the Group’s Common Equity Tier 1 capital ratio falls within capital range buffers specified by APRA. If the Company fails to pay a dividend or distribution on its ANZ Capital Notes or ANZ Capital Securities on the scheduled payment date, it may (subject to a number of exceptions) be restricted from resolving to pay or paying any dividend on the ANZ ordinary shares. 119 119 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 6. EARNINGS PER ORDINARY SHARE Earnings per ordinary share (EPS) - Basic Earnings Per Share Earnings Per Share from continuing operations1 Earnings Per Share from discontinued operations Earnings per ordinary share (EPS) - Diluted Earnings Per Share Earnings Per Share from continuing operations1 Earnings Per Share from discontinued operations 2019 cents 210.0 222.1 (12.1) 2019 cents 201.9 213.0 (11.1) 2018 cents 221.6 245.6 (24.0) 2018 cents 212.1 234.2 (22.1) Basic EPS is calculated by dividing the profit or loss attributable to ordinary shareholders by the weighted average number of ordinary shares outstanding during the period (after eliminating ANZ shares held within the Group known as treasury shares). Diluted EPS is calculated by adjusting the profit or loss attributable to ordinary shareholders and the weighted average number of ordinary shares used in the basic EPS calculation for the effect of dilutive potential ordinary shares. Reconciliation of earnings used in earnings per share calculations Basic: Profit for the year Less: Profit attributable to non-controlling interests Earnings used in calculating basic earnings per share Less: Profit/(Loss) after tax from discontinued operations Earnings used in calculating basic earnings per share from continuing operations Diluted: Earnings used in calculating basic earnings per share Add: Interest on convertible subordinated debt Earnings used in calculating diluted earnings per share Less: Profit/(Loss) after tax from discontinued operations Earnings used in calculating diluted earnings per share from continuing operations Reconciliation of weighted average number of ordinary shares (WANOS) used in earnings per share calculations1,2 WANOS used in calculating basic earnings per share Add: Weighted average dilutive potential ordinary shares Convertible subordinated debt Share based payments (options, rights and deferred shares) WANOS used in calculating diluted earnings per share 2019 $m 5,968 15 5,953 (343) 6,296 5,953 268 6,221 (343) 6,564 2018 $m 6,416 16 6,400 (695) 7,095 6,400 279 6,679 (695) 7,374 2019 millions 2018 millions 2,834.9 2,888.3 237.9 8.8 3,081.6 249.0 11.4 3,148.7 1. The successor fund transfer performed in preparation for the sales of the Group’s wealth businesses to Zurich and IOOF was completed on 13 April 2019. Post this date, treasury shares held in Wealth Australia discontinued operations ceased to be eliminated in the Group’s consolidated financial statements and are included in the denominator used in calculating earnings per share. If the weighted average number of treasury shares held in Wealth Australia discontinued operations was included in the denominator used in calculating earnings per share from continuing operations, basic earnings per share from continuing operations for 2019 would have been 221.4 cents (2018: 244.4 cents) and diluted earnings per share from continuing operations for 2019 would have been 212.4 cents (2018: 233.1 cents). 2. Excludes the weighted average number of treasury shares held in ANZEST of 4.7 million (2018: 5.9 million) and Wealth Australia discontinued operations of 8.2 million (2018: 15.0 million). 120 120 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 7. SEGMENT REPORTING DESCRIPTION OF SEGMENTS The Group’s five continuing operating segments are presented on a basis that is consistent with the information provided internally to the Chief Executive Officer, who is the chief operating decision maker. This reflects the way the Group’s businesses are managed, rather than the legal structure of the Group. We measure the performance of these segments on a cash profit basis. To calculate cash profit, we remove certain non-core items from statutory profit. Details of these items are included in the “Other Items” section of this note. Transactions between business units across segments within ANZ are conducted on an arm’s-length basis and disclosed as part of the income and expenses of these segments. The reportable segments are divisions engaged in providing either different products or services or similar products and services in different geographical areas. They are as follows: Australia Retail and Commercial The Australia Retail and Commercial division comprises:  Retail provides products and services to consumer customers in Australia via the branch network, mortgage specialists, contact centres, a variety of self-service channels (internet banking, phone banking, ATMs, website, ANZ share investing and digital banking) and third party brokers in addition to financial planning services provided by salaried financial planners.  Commercial provides a full range of banking products and financial services including asset financing across the following customer segments: medium to large commercial customers and agribusiness customers across regional Australia, small business owners and high net worth individuals and family groups. Institutional The Institutional division services governments, global institutional and corporate customers across three product sets: Transaction Banking, Loans & Specialised Finance and Markets.  Transaction Banking provides working capital and liquidity solutions including documentary trade, supply chain financing, commodity financing as well as cash management solutions, deposits, payments and clearing.  Loans & Specialised Finance provides loan products, loan syndication, specialised loan structuring and execution, project and export finance, debt structuring and acquisition finance and corporate advisory.  Markets provide risk management services on foreign exchange, interest rates, credit, commodities, debt capital markets in addition to managing the Group's interest rate exposure and liquidity position. New Zealand The New Zealand division comprises:  Retail provides a full range of banking and wealth management services to consumer, private banking and small business banking customers. We deliver our services via our internet and app-based digital solutions and network of branches, mortgage specialists, relationship managers and contact centres.  Commercial provides a full range of banking services including traditional relationship banking and sophisticated financial solutions through dedicated managers focusing on privately owned medium to large enterprises, the agricultural business segment and governments. Pacific The Pacific division provides products and services to retail customers, small to medium-sized enterprises, institutional customers and governments located in the Pacific Islands. Products and services include retail products provided to consumers, traditional relationship banking and sophisticated financial solutions provided to business customers through dedicated managers. Technology, Services & Operations (TSO) and Group Centre TSO and Group Centre provide support to the operating divisions, including technology, group operations, shared services, property, risk management, financial management, strategy, marketing, human resources and corporate affairs. The Group Centre includes residual Asia Retail and Wealth, Group Treasury, Shareholder Functions and minority investments in Asia. Refer to Note 29 Discontinued Operations and Assets and Liabilities Held for Sale for details on discontinued operations. OPERATING SEGMENTS The presentation of divisional results has been impacted by a number of methodology and structural changes during the period. Prior period comparatives have been restated as follows:  The methodology for allocating earnings on capital at a business unit level has changed from Economic Capital to Regulatory Capital. While neutral at a Group level, this change has impacted net interest income at the divisional level;  The residual Asia Retail and Wealth businesses have been transferred from the former Asia Retail and Pacific division to TSO and Group Centre division. The remaining segment has been renamed Pacific division; and 121 121 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 7. SEGMENT REPORTING (continued) OPERATING SEGMENTS (continued)  ANZ’s lenders mortgage insurance, share investing, general insurance distribution and financial planning businesses which were previously part of the continuing operations of Wealth Australia now form part of the Australia Retail and Commercial division (previously named Australia division) and Wealth Australia division ceases to exist as a continuing division. The divisional results were also impacted by the adoption of two new accounting standards:  AASB 9 - the Group implemented an expected credit loss methodology for impairment of financial assets, and revised the classification and measurement of certain financial assets from 1 October 2018. Consequently, the Group increased its provision for credit impairment by $813 million through opening retained earnings. Comparative information has not been restated.  AASB 15 - the main impact of adoption is that certain items previously netted are now presented gross in operating income and operating expenses. Comparative information has been restated which increased total operating income by $153 million and is offset by an increase in total operating expenses of the same amount. Year ended 30 September 2019 Net interest income Net fee and commission income - Lending fees - Non-lending fees - Commissions - Funds management income - Fee and commission expense Net income from insurance business Other income Share of associates’ profit Other operating income Operating income Operating expenses Profit before credit impairment and income tax Credit impairment (charge)/release Profit before income tax Income tax expense and non-controlling interests Profit after tax from continuing operations Profit/(Loss) after tax from discontinued operations Profit after tax attributable to shareholders Non-cash items Share of associates’ profit Depreciation and amortisation Equity-settled share based payment expenses Credit impairment (charge)/release Australia Retail and Commercial Institutional $m $m New Zealand $m 8,092 3,080 2,736 TSO and Group Centre $m 303 Pacific $m 128 Other items1 $m Group Total $m - 14,339 290 1,499 75 14 (657) 100 27 (1) 1,347 9,439 (4,074) 5,365 (712) 4,653 (1,458) 3,195 282 847 - 2 (338) - 1,399 - 2,192 5,272 (2,667) 2,605 2 2,607 (779) 1,828 16 691 61 243 (459) 18 6 4 580 3,316 (1,286) 2,030 (87) 1,943 (544) 1,399 (1) (176) (13) (712) - (112) (69) 2 4 (41) (4) (87) 14 42 - - (9) - 57 - 104 232 (150) 82 1 83 (24) 59 - (7) (1) 1 - (20) (12) (5) 1 1 243 259 467 770 (894) (124) 1 (123) 112 (11) 259 (535) (33) 1 - - - - - 7 (251) - (244) (244) - (244) 1 (243) 69 (174) - - - 1 602 3,059 124 254 (1,462) 126 1,481 262 4,446 18,785 (9,071) 9,714 (794) 8,920 (2,624) 6,296 (343) 5,953 262 (871) (120) (794) Financial position Goodwill Investments in associates Australia Retail and Commercial Institutional $m 1,070 2 $m 410 17 New Zealand $m 1,937 - Pacific $m 50 - TSO and Group Centre $m - 2,938 Discontinued operations $m 42 - Group Total $m 3,509 2,957 1. Cash profit represents ANZ's preferred measure of the result of the segments. We remove certain items from the segments as discussed on page 124 if we consider them not integral to the ongoing performance of the segment. 122 122 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 7. SEGMENT REPORTING (continued) OPERATING SEGMENT (continued) Year ended 30 September 2018 Net interest income Net fee and commission income - Lending fees - Non-lending fees - Commissions - Funds management income - Fee and commission expense Net income from insurance business Other income Share of associates’ profit Other operating income Operating income Operating expenses Profit before credit impairment and income tax Credit impairment (charge)/release Profit before income tax Income tax expense and non-controlling interests Profit after tax from continuing operations Profit/(Loss) after tax from discontinued operations Profit after tax attributable to shareholders Non-cash items Share of associates’ profit Depreciation and amortisation Equity-settled share based payment expenses Credit impairment (charge)/release Australia Retail and Commercial Institutional $m 8,449 353 1,494 83 22 (609) 126 42 (1) 1,510 9,959 (4,075) 5,884 (698) 5,186 (1,560) 3,626 (1) (217) (17) (698) $m 2,993 269 832 - 5 (289) 1 1,248 - 2,066 5,059 (2,948) 2,111 44 2,155 (675) 1,480 - (410) (83) 44 New Zealand $m 2,651 Pacific $m 131 TSO and Group Centre $m 290 15 657 42 230 (417) 117 22 5 671 3,322 (1,205) 2,117 (6) 2,111 (590) 1,521 5 (48) (7) (6) 14 39 - - (8) - 55 - 100 231 (128) 103 (3) 100 (28) 72 1 32 (33) (9) (13) 10 339 179 506 796 (1,045) (249) (25) (274) 62 (212) - (7) (1) (3) 179 (517) (29) (25) Other items1 $m - - - - - - 19 598 - 617 617 - 617 - 617 (9) 608 - - (1) - Financial position2 Goodwill Investments in associates Australia Retail and Commercial Institutional $m 1,067 1 $m 270 18 New Zealand $m 1,979 5 Pacific $m 48 - TSO and Group Centre $m - 2,531 Discontinued operations $m 767 - Group Total $m 14,514 652 3,054 92 248 (1,336) 273 2,304 183 5,470 19,984 (9,401) 10,583 (688) 9,895 (2,800) 7,095 (695) 6,400 183 (1,199) (138) (688) Group Total $m 4,131 2,555 1. Cash profit represents ANZ's preferred measure of the result of the segments. We remove certain items from the segments as discussed on page 124 if we consider them not integral to the ongoing performance of the segment. Includes goodwill of $691 million and investments in associates of $2 million presented as assets held for sale. 2. 123 123 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 7. SEGMENT REPORTING (continued) OTHER ITEMS The table below sets out the profit after tax impact of other items which are removed from statutory profit to reflect the cash profit of each segment. Item Revaluation of policy liabilities Economic hedges Related segment New Zealand Institutional, TSO and Group Centre Revenue and expense hedges TSO and Group Centre Structured credit intermediation trades Institutional Reclassification of SRCB to held for sale TSO and Group Centre Total from continuing operations Profit after tax 2019 $m (77) (118) 19 2 - (174) 2018 $m 14 248 9 4 333 608 SEGMENT INCOME BY PRODUCTS AND SERVICES The primary sources of our external income across all divisions are interest income and other operating income. The Australia, New Zealand, and Pacific divisions derive income from products and services from retail and commercial banking. The Institutional division derives its income from institutional products and services. No single customer amounts to greater than 10% of the Group’s income. GEOGRAPHICAL INFORMATION The following table sets out total operating income earned including discontinued operations and assets to be recovered in more than one year based on the geographical regions in which the Group operates. The assets consist of investment securities measured at fair value through other comprehensive income (applicable from 1 October 2018), available-for-sale assets (prior to 1 October 2018), net loans and advances and assets presented as held for sale. Australia Asia Pacific, Europe & Americas New Zealand Total Total operating income 12,394 13,286 2,613 2019 $m 2018 $m 2019 $m 2018 $m 2,823 2019 $m 3,947 2018 $m 2019 $m 2018 $m 3,956 18,954 20,065 Assets to be recovered in more than one year 386,062 389,119 48,545 46,801 105,642 98,312 540,249 534,232 124 124 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS FINANCIAL ASSETS Outlined below is a description of how we classify and measure financial assets relevant to the subsequent note disclosures. CLASSIFICATION AND MEASUREMENT Financial assets - general There are three measurement classifications for financial assets under AASB 9: amortised cost, fair value through profit or loss (FVTPL) and fair value through other comprehensive income (FVOCI). Financial assets are classified into these measurement classifications on the basis of two criteria:  the business model within which the financial asset is managed; and  the contractual cash flow characteristics of the financial asset (specifically whether the contractual cash flows represent solely payments of principal and interest). The resultant financial asset classifications are as follows:  Amortised cost: Financial assets with contractual cash flows that comprise solely payments of principal and interest only and which are held in a business model whose objective is to collect their cash flows;  FVOCI: Financial assets with contractual cash flows that comprise solely payments of principal and interest only and which are held in a business model whose objective is to collect their cash flows or to sell the assets; and  FVTPL: Any other financial assets not falling into the categories above are measured at FVTPL. Fair value option for financial assets A financial asset may be irrevocably designated at FVTPL on initial recognition when the designation eliminates or significantly reduces an accounting mismatch that would otherwise arise. 8. CASH AND CASH EQUIVALENTS Coins, notes and cash at bank Money at call, bills receivable and remittances in transit Securities purchased under agreements to resell in less than 3 months Balances with central banks Settlement balances owed to ANZ within 3 months Cash and cash equivalents1 1. Excludes cash and cash equivalents held for sale of nil (2018: $328 million). 2019 $m 1,186 3 25,277 25,681 29,474 81,621 2018 $m 1,382 74 28,302 33,724 21,154 84,636 125 125 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 9. TRADING SECURITIES 7,271 3,782 9,640 2019 7,825 2018 27,177 26,115 Government securities ● Corporate and financial institution securities ● Equity and other securities 2019 $m 27,177 9,640 7,271 44,088 (919) 43,169 2018 $m 26,115 7,825 3,782 37,722 - 37,722 Government securities Corporate and financial institution securities Equity and other securities Total Less: Assets reclassified as held for sale (refer to Note 29) Total RECOGNITION AND MEASUREMENT  Trading securities are financial instruments we either:  acquire principally for the purpose of selling in the short-term; or  hold as part of a portfolio we manage for short-term profit making. We recognise purchases and sales of trading securities on trade date:  initially, we measure them at fair value; and  subsequently, we measure them in the balance sheet at their fair value with any revaluation recognised in the profit or loss. KEY JUDGEMENTS AND ESTIMATES Judgement is required when applying the valuation techniques used to measure the fair value of trading securities not valued using quoted market prices. Refer to Note 17 Fair Value of Financial Assets and Financial Liabilities for further details. 126 126 ●ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued) 10. DERIVATIVE FINANCIAL INSTRUMENTS Fair Value Derivative financial instruments - held for trading Derivative financial instruments - designated in hedging relationships Derivative financial instruments FEATURES Derivative financial instruments are contracts: NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS Assets 2019 $m 116,622 4,045 120,667 Liabilities 2019 $m (116,778) (4,173) (120,951) Assets 2018 $m 66,457 1,966 68,423 Liabilities 2018 $m (66,198) (3,478) (69,676)  whose value is derived from an underlying price index (or other variable) defined in the contract - sometimes the value is derived from more than one variable;  that require little or no initial net investment; and  that are settled at a future date. Movements in the price of the underlying variables, which cause the value of the contract to fluctuate, are reflected in the fair value of the derivative. PURPOSE The Group’s derivative financial instruments have been categorised as following: Trading Derivatives held in order to:  Meet customer needs for managing their own risks.  Manage risks in the Group that are not in a designated hedge accounting relationship (balance sheet management).  Undertake market making and positioning activities to generate profits from short-term fluctuations in prices or margins. Designated in Hedging Relationships Derivatives designated into hedge accounting relationships in order to minimise profit or loss volatility by matching movements to underlying positions relating to:  Hedges of the Group’s exposures to interest rate risk and currency risk.  Hedges of other exposures relating to non-trading positions. TYPES The Group offers and uses four different types of derivative financial instruments: Forwards Futures Swaps Options A contract documenting the rate of interest, or the currency exchange rate, to be paid or received on a notional principal amount at a future date. An exchange traded contract in which the parties agree to buy or sell an asset in the future for a price agreed on the transaction date, with a net settlement in cash paid on the future date without physical delivery of the asset. A contract in which two parties exchange a series of cash flows for another. A contract in which the buyer of the contract has the right - but not the obligation - to buy (known as a “call option”) or to sell (known as a “put option”) an asset or instrument at a set price on a future date. The seller has the corresponding obligation to fulfil the transaction to sell or buy the asset or instrument if the buyer exercises the option. RISKS MANAGED The Group offers and uses the instruments described above to manage fluctuations in the following market factors: Foreign Exchange Currencies at current or determined rates of exchange. Interest Rate Commodity Fixed or variable interest rates applying to money lent, deposited or borrowed. Soft commodities (that is, agricultural products such as wheat, coffee, cocoa and sugar) and hard commodities (that is, mined products such as gold, oil and gas). Credit Counterparty risk in the event of default. 127 127 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 10. DERIVATIVE FINANCIAL INSTRUMENTS (continued) DERIVATIVE FINANCIAL INSTRUMENTS – HELD FOR TRADING The majority of the Group’s derivative financial instruments are held for trading. The fair value of derivative financial instruments held for trading are: Fair Value Interest rate contracts Forward rate agreements Futures contracts Swap agreements Options purchased Options sold Total Foreign exchange contracts Spot and forward contracts Swap agreements Options purchased Options sold Total Commodity contracts Credit default swaps Structured credit derivatives purchased Other credit derivatives purchased Credit derivatives purchased Structured credit derivatives sold Other credit derivatives sold Credit derivatives sold Total Assets 2019 $m Liabilities 2019 $m Assets 2018 $m Liabilities 2018 $m 74 41 82,996 1,454 - 84,565 15,987 13,836 405 - 30,228 1,807 16 4 20 - 2 2 22 (78) (109) 2 54 (80,588) 35,079 - (2,317) (83,092) (15,359) (16,235) - (514) (32,108) (1,553) - (3) (3) (19) (3) (22) (25) 782 - 35,917 15,200 12,532 494 - 28,226 2,260 22 8 30 - 24 24 54 (2) (41) (35,428) - (1,408) (36,879) (14,088) (11,821) - (669) (26,578) (2,683) - (29) (29) (26) (3) (29) (58) Derivative financial instruments - held for trading 116,622 (116,778) 66,457 (66,198) 128 128 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 10. DERIVATIVE FINANCIAL INSTRUMENTS (continued) DERIVATIVE FINANCIAL INSTRUMENTS – DESIGNATED IN HEDGING RELATIONSHIPS There are three types of hedge accounting relationships the Group utilises: Objective of this hedging arrangement Recognition of effective hedge portion Recognition of ineffective hedge portion If a hedging instrument expires, or is sold, terminated, or exercised; or no longer qualifies for hedge accounting Fair value hedge Cash flow hedge Net investment hedge To hedge our exposure to changes to the fair value of a recognised asset or liability or unrecognised firm commitment caused by interest rate or foreign currency movements. To hedge our exposure to variability in cash flows of a recognised asset or liability, a firm commitment or a highly probable forecast transaction caused by interest rate, foreign currency and other price movements. To hedge our exposure to exchange rate differences arising from the translation of our foreign operations from their functional currency to Australian dollars. The following are recognised in profit or loss at the same time:  all changes in the fair value of the underlying item relating to the hedged risk; and  the change in the fair value of the derivatives. We recognise the effective portion of changes in the fair value of derivatives designated as a cash flow hedge in the cash flow hedge reserve. We recognise the effective portion of changes in the fair value of the hedging instrument in the foreign currency translation reserve. Recognised immediately in Other operating income. When we recognise the hedged item in profit or loss, we recognise the related unamortised fair value adjustment in profit or loss. This may occur over time if the hedged item is amortised to profit or loss as part of the effective yield over the period to maturity. Only when we recognise the hedged item in profit or loss is the amount previously deferred in the cash flow hedge reserve transferred to profit or loss. The amount we defer in the foreign currency translation reserve remains in equity and is transferred to profit or loss only when we dispose of, or partially dispose of, the foreign operation. Hedged item sold or repaid We recognise the unamortised fair value adjustment immediately in profit or loss. Amounts accumulated in equity are transferred immediately to profit or loss. The gain or loss, or applicable proportion, we recognise in equity is transferred to profit or loss on disposal or partial disposal of a foreign operation. 129 129 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 10. DERIVATIVE FINANCIAL INSTRUMENTS (continued) As outlined in Note 1, the Group has continued to apply the AASB 139 hedge accounting requirements until the International Accounting Standards Board’s ongoing project on macro hedge accounting is completed. However, new hedge disclosures are required for 2019 and onwards under AASB 7 Financial Instruments: Disclosures (AASB 7) which are presented below. The presentation of derivatives information for 2018 has not been amended. The fair value of derivative financial instruments designated in hedging relationships are: Fair value hedges Foreign exchange swap agreements Foreign exchange spot and forward contracts Interest rate swap agreements Interest rate futures contracts Cash flow hedges Interest rate swap agreements Foreign exchange swap agreements Foreign exchange spot and forward contracts Net investment hedges Foreign exchange spot and forward contracts Derivative financial instruments - designated in hedging relationships Nominal amount $m 21 581 108,243 3,139 84,365 2,934 159 1,484 2019 2018 Assets $m Liabilities $m Assets $m Liabilities $m 1 - 2,093 - 1,876 75 - - - (9) (3,155) (27) (832) (91) (1) (58) 1 1 1,261 47 592 44 2 18 - - (3,001) (1) (379) (52) - (45) (3,478) 200,926 4,045 (4,173) 1,966 The maturity profile of the nominal amounts of our hedging instruments held at 30 September 2019 is: Nominal Amount Fair value hedges Interest rate Interest Rate Foreign exchange HKD/AUD FX Rate Cash flow hedges Interest rate Interest Rate Foreign exchange1 Net investment hedges Foreign exchange AUD/USD FX Rate USD/EUR FX Rate TWD/AUD FX Rate THB/AUD FX Rate Average Rate Less than 3 months $m 3 to 12 months $m 1 to 5 years $m After 5 years $m Total $m 1.95% 5.38 2.15% 0.72 0.91 21.41 21.77 3,195 602 18,407 63,873 25,907 111,382 - - - 602 1,088 14,040 66,880 40 120 1,652 2,357 1,281 84,365 3,093 474 1,010 - - 1,484 1. Hedges of foreign exchange risk cover multiple currency pairs. The table reflects the larger currency pairs only. 130 130 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 10. DERIVATIVE FINANCIAL INSTRUMENTS (continued) The impact of ineffectiveness from our designated hedge relationships by type of hedge relationship and type of risk being hedged are: 2019 Fair value hedges1 Interest rate Foreign exchange Cash flow hedges1 Interest rate Foreign exchange Net investment hedges1 Foreign exchange Ineffectiveness Change in value of hedging instrument $m Change in value of hedged item $m Hedge ineffectiveness recognised in profit and loss $m Amount reclassified from the cash flow hedge reserve or FCTR to profit and loss $m 586 (36) 836 20 (144) (582) 36 (825) (20) 144 4 - 11 - - - - 14 2 - 1. All hedging instruments are held within Derivative Financial Instruments. Hedge ineffectiveness recognised is classified within Other operating income. Reclassification adjustments to the Statement of Comprehensive Income are recognised within Net interest income. Hedged items in relation to the Group’s fair value hedges for 30 September 2019 are as follows: Fixed rate loans and advances Balance sheet presentation Net loans and advances Fixed rate debt issuance Debt issuances Hedged risk Interest rate Interest rate Fixed rate investment securities (FVOCI)1 Investment securities Interest rate Equity securities at FVOCI1 Investment securities Foreign exchange Total Carrying amount Assets $m 2,281 Liabilities $m - Accumulated fair value hedge adjustments on the hedged item Assets $m 17 Liabilities $m - - (67,555) - (1,749) 47,641 581 - - 50,503 (67,555) 1,907 52 1,976 - - (1,749) 1. The carrying amount of debt and equity instruments at fair value through other comprehensive income does not include the fair value hedge adjustment as the hedge assets are measured at fair value. The accounting for the hedge relationship results in transfer of the hedge adjustment out of other comprehensive income into the Income Statement. The cumulative amount of fair value hedge adjustments relating to ceased hedge relationships remaining on the Balance Sheet is $8 million. 131 131 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 10. DERIVATIVE FINANCIAL INSTRUMENTS (continued) Hedged items in relation to the Group’s cash flow and net investment hedges for 30 September 2019 are as follows: Cash flow hedges Floating rate loans and advances Floating rate customer deposits Foreign currency debt issuance Foreign currency investment securities Highly probable forecast transactions Net investment hedges Foreign operations Hedged risk Interest rate Interest rate Foreign exchange Foreign exchange Foreign exchange Foreign exchange Cash flow hedge reserve Foreign currency translation reserve Continuing hedges $m Discontinued hedges $m Continuing hedges $m Discontinued hedges $m 1,587 (577) 14 6 3 - 41 (32) - - - - - - - - - - - - - - (159) (149) The table below details the reconciliation of the cash flow hedge reserve by risk type: Balance at 1 October 2018 Fair value gains Transferred to income statement Income taxes and others Balance at 30 September 2019 Interest rate $m Foreign currency $m 128 825 14 (251) 716 (1) 20 2 (6) 15 Total $m 127 845 16 (257) 731 Hedges from net investments in a foreign operation resulted in a $144 million decrease in FCTR during the year. There were no reclassifications from FCTR to the income statement during the year. 2018 Disclosure The impact recognised in profit or loss arising from derivative financial instruments designated in hedge accounting relationships, are as follows: Gain/(Loss) recognised in Other operating income Hedged item Hedging instrument Ineffective portion of hedging instrument Hedge accounting type Fair value Fair value Cash flow 2018 $m 1,190 (1,210) 13 132 132 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 10. DERIVATIVE FINANCIAL INSTRUMENTS (continued) RECOGNITION AND MEASUREMENT Recognition Initially and at each reporting date, we recognise all derivatives at fair value. If the fair value of a derivative is positive, then we carry it as an asset, but if its value is negative, then we carry it as a liability. Derecognition of assets and liabilities Impact on the Income Statement Valuation adjustments are integral in determining the fair value of derivatives. This includes:   a credit valuation adjustment (CVA) to reflect the counterparty risk and/or event of default; and a funding valuation adjustment (FVA) to account for funding costs and benefits in the derivatives portfolio. We remove derivative assets from our balance sheet when the contracts expire or we have transferred substantially all the risks and rewards of ownership. We remove derivative liabilities from our balance sheet when the Group’s contractual obligations are discharged, cancelled or expired. How we recognise gains or losses on derivative financial instruments depends on whether the derivative is held for trading or is designated into a hedging relationship. For derivative financial instruments held for trading, gains or losses from changes in the fair value are recognised in profit or loss. For an instrument designated into a hedging relationship, the recognition of gains or losses depends on the nature of the item being hedged. Refer to the previous table on page 129 for profit or loss treatment depending on the hedge type. Sources of hedge ineffectiveness may arise from basis risk and differences in discounting between the hedged items and the hedging instruments. The hedging instruments are discounted using Overnight Index Swaps discount curves which are not applied to the hedged items. Hedge effectiveness To qualify for hedge accounting a hedge is expected to be highly effective. A hedge is highly effective only if the following conditions are met:  the hedge is expected to be highly effective in achieving offsetting changes in fair value or cash flows attributable to the hedged risk during the period for which the hedge is designated (prospective effectiveness); and  the actual results of the hedge are within the range of 80-125% (retrospective effectiveness). The Group monitors hedge effectiveness on a regular basis but at a minimum at least at each reporting date. KEY JUDGEMENTS AND ESTIMATES Judgement is required when we select the valuation techniques used to measure the fair value of derivatives, particularly the selection of valuation inputs that are not readily observable, and the application of valuation adjustments to certain derivatives. Refer to Note 17 Fair Value of Financial Assets and Financial Liabilities for further details. 133 133 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 11. INVESTMENT SECURITIES 1,914 1,221 1,728 1,095 20,338 17,067 2019 2018 60,236 55,473 Government securities ● Corporate and financial institution securities ● Other securities ● Equity securities Investment securities measured at fair value through other comprehensive income Debt securities Equity securities Investment securities measured at amortised cost Debt securities1 Available-for-sale assets Debt securities Equity securities Total Less: Assets reclassified as held for sale (refer to Note 29) Total 1. Includes allowance for expected credit losses of $13 million. 2019 Investment securities Government securities Corporate and financial institution securities Other securities Equity securities Total 2018 Available-for-sale assets Government securities Corporate and financial institution securities Other securities Equity securities Total Less: Assets reclassified as held for sale (refer to Note 29) Total 134 134 Less than 3 months $m 3 to 12 months 1 to 5 years After 5 years $m $m $m 6,768 1,280 - - 14,665 2,719 - - 26,200 15,965 183 - 12,603 374 1,731 - 8,048 17,384 42,348 14,708 6,715 948 - - 8,159 2,549 - - 28,144 13,283 159 - 12,455 287 1,569 - 7,663 10,708 41,586 14,311 2019 $m 76,489 1,221 5,999 - - 83,709 - 83,709 No maturity $m - - - 1,221 1,221 - - - 1,095 1,095 2018 $m - - - 74,268 1,095 75,363 (1,079) 74,284 Total $m 60,236 20,338 1,914 1,221 83,709 55,473 17,067 1,728 1,095 75,363 (1,079) 74,284 ●ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued) NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 11. INVESTMENT SECURITIES (continued) During the year, the Group recognised a net gain (before tax) in other operating income from the recycling of gains/losses previously deferred in equity of $240 million (2018: $48 million) in respect of investment securities (applicable from 1 October 2018) and available-for-sale assets (prior to 1 October 2018). The carrying value of equity securities at FVOCI / AFS equity securities is $1,221 million (2018: $1,095 million). This includes the Group’s $1,106 million (2018: $1,025 million) investment in the Bank of Tianjin (BoT). RECOGNITION AND MEASUREMENT Policy applicable from 1 October 2018 Investment securities are those financial assets in security form (i.e. transferable debt or equity instruments) that are not held for trading purposes. By way of exception, bills of exchange (a form of security/transferable instrument) which are used to facilitate the Group’s customer lending activities are classified as Loans and advances (rather than Investment securities) to better reflect the substance of the arrangement. Non-traded equity investments may be designated at FVOCI on an instrument by instrument basis. If this election is made, gains or losses are not reclassified from other comprehensive income to profit or loss on disposal of the investment. However, gains or losses may be reclassified within equity. Assets disclosed as Investment securities are subject to the general classification and measurement policy for Financial Assets outlined at the commencement of the Group’s financial asset disclosures on page 125. Additionally, expected credit losses associated with “Investment securities - debt securities at amortised cost” and “Investment securities - debt securities at fair value through other comprehensive income” are recognised and measured in accordance with the accounting policy outlined in Note 13. For “Investment securities – debt securities at fair value through other comprehensive income” the allowance for ECL is recognised in the FVOCI reserve in equity with a corresponding charge to profit or loss. Policy applicable prior to 1 October 2018 AFS assets comprise non-derivative financial assets which we designate as AFS since we do not hold them principally for trading purposes. They include both equity and debt securities. AFS assets are initially recognised at fair value plus transaction costs and are revalued at least bi-annually. On revaluation, we include movements in fair value within the available-for-sale revaluation reserve in equity, except for certain items which are recognised directly in profit or loss, being interest on debt securities, dividends received, foreign exchange on debt securities and impairment charges. When we sell the asset, any cumulative gain or loss from the available-for-sale revaluation reserve is recognised in profit or loss. At each reporting date, we assess whether any AFS assets are impaired. We assess the impairment of any debt securities if an event has occurred which will have a negative impact on the asset’s estimated cash flows. For equity securities, we assess if there is a significant or prolonged decline in their fair value below cost. If an AFS asset is impaired, then we remove the cumulative loss related to that asset from the available-for-sale revaluation reserve. We then recognise it in profit or loss for:  debt instruments, as a credit impairment expense; and  equity instruments, as a negative impact in other operating income. We recognise any later reversals of impairment on debt securities in the profit or loss through the credit impairment charge line. However, we do not make any reversals of impairment for equity securities. To the extent previously impaired equity securities recover in value, gains are recognised directly in equity. KEY JUDGEMENTS AND ESTIMATES Judgement is required when we select valuation techniques used to measure the fair value of assets not valued using quoted market prices, particularly the selection of valuation inputs that are not readily observable. Refer to Note 17 Fair Value of Financial Assets and Financial Liabilities for further details.  135 135 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 12. NET LOANS AND ADVANCES The following table provides details of net loans and advances for the Group: Overdrafts Credit cards Commercial bills Term loans – housing Term loans – non-housing Other Subtotal Unearned income Capitalised brokerage/mortgage origination fees Gross loans and advances (including assets reclassified as held for sale) Allowance for expected credit losses (refer to Note 13)1,2 Net loans and advances (including assets reclassified as held for sale) Less: Net loans and advances reclassified as held for sale (refer to Note 29) Net loans and advances Residual contractual maturity: Within one year More than one year Net loans and advances Carried on Balance Sheet at: Amortised cost Fair value through profit or loss Net loans and advances 2019 $m 7,267 9,241 6,159 343,808 248,337 3,483 618,295 (398) 870 618,767 (3,509) 615,258 - 615,258 133,273 481,985 615,258 614,336 922 615,258 2018 $m 7,061 9,890 6,861 346,154 234,405 3,442 607,813 (430) 997 608,380 (2,917) 605,463 (999) 604,464 126,811 477,653 604,464 604,331 133 604,464 1. On adoption of AASB 9 on 1 October 2018, the Group increased the collectively assessed provision by $647 million. Comparative information has not been restated. Refer to Note 35 for further details. 2. $500 million of collectively assessed provisions and $26 million of individually assessed provision for credit impairment attributable to off-balance sheet credit related commitments at 2018 were reclassified from Net loans and advances at amortised cost to Other provisions to enhance comparability with current period presentation. RECOGNITION AND MEASUREMENT Loans and advances are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market and are facilities the Group provides directly to customers or through third party channels. Loans and advances are initially recognised at fair value plus transaction costs directly attributable to the issue of the loan or advance, which are primarily brokerage/mortgage origination fees which we amortise over the estimated life of the loan. Subsequently, we then measure loans and advances at amortised cost using the effective interest rate method, net of any provision for credit impairment, or at fair value when they are specifically designated on initial recognition as fair value through profit or loss or when held for trading. We classify contracts to lease assets and hire purchase agreements as finance leases if they transfer substantially all the risks and rewards of ownership of the asset to the customer or an unrelated third party. We include these facilities in ‘Other’ in the table above. The Group enters into transactions in which it transfers financial assets that are recognised on its balance sheet. When the Group retains substantially all of the risks and rewards of the transferred assets, the transferred assets remain on the Group’s balance sheet, however if substantially all the risks and rewards are transferred, the Group derecognises the asset. If the risks and rewards are partially retained and control over the asset is lost, the Group derecognises the asset. If control over the asset is not lost, the Group continues to recognise the asset to the extent of its continuing involvement. We separately recognise the rights and obligations retained, or created, in the transfer of assets and liabilities as appropriate. From 1 October 2018, assets disclosed as net loans and advances are subject to the general classification and measurement policy for Financial Assets outlined at the commencement of the Group’s Financial Asset disclosures on page 125. Additionally, expected credit losses associated with loans and advances at amortised cost are recognised and measured in accordance with the accounting policy outlined in Note 13. 136 136 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 13. ALLOWANCE FOR EXPECTED CREDIT LOSSES ALLOWANCE FOR EXPECTED CREDIT LOSSES As described in Note 1 and 35, the Group adopted AASB 9 effective from 1 October 2018 which resulted in the application of an expected credit loss (ECL) model for measuring impairment of financial assets and amendments to the presentation of credit impairment information for the current year. Comparative information has not been restated. The following tables present the movement in the allowance for ECL (including allowance for ECL reclassified as held for sale) for the year. Net loans and advances - at amortised cost Allowance for ECL is included in Net loans and advances. As at 1 October 2018 Transfer between stages New and increased provisions (net of releases) Write-backs Bad debts written off (excluding recoveries) Foreign currency translation and other movements1 As at 30 September 2019 Stage 1 $m 920 166 (168) - - 9 927 Stage 2 $m 1,391 (308) 291 - - 4 1,378 Stage 3 Collectively assessed $m 359 (91) 147 - - (2) 413 Individually assessed $m 894 233 1,139 (382) (1,076) (17) 791 1. Includes the impacts of divestments completed in 2019 and the impact of discount unwind on individually assessed allowance for ECL. The movement in expected credit losses is consistent with the movement in corresponding gross balances. Investment securities - debt securities at amortised cost Allowance for ECL is included in Investment securities. As at 1 October 2018 Transfer between stages New and increased provisions (net of releases) Write-backs Bad debts written off (excluding recoveries) Foreign currency translation and other movements As at 30 September 2019 Stage 1 $m 9 - 2 - - 1 12 Stage 2 $m 2 - (1) - - - 1 Stage 3 Collectively assessed $m - - - - - - - Individually assessed $m - - - - - - - Total $m 3,564 - 1,409 (382) (1,076) (6) 3,509 Total $m 11 - 1 - - 1 13 Investment securities - debt securities at FVOCI Allowance for ECL does not change the carrying amount which remains at fair value. Instead, the allowance for ECL is recognised in the FVOCI reserve in equity, with a corresponding charge to profit or loss. As at 1 October 2018 Transfer between stages New and increased provisions (net of releases) Write-backs Bad debts written off (excluding recoveries) Foreign currency translation and other movements1 As at 30 September 2019 1. Includes the impacts of divestments completed in 2019. Stage 1 $m 14 - (2) - - (4) 8 Stage 2 $m - - - - - - - Stage 3 Collectively assessed $m - - - - - - - Individually assessed $m - - - - - - - Total $m 14 - (2) - - (4) 8 137 137 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 13. ALLOWANCE FOR EXPECTED CREDIT LOSSES (continued) ALLOWANCE FOR EXPECTED CREDIT LOSSES Off-balance sheet commitments - undrawn and contingent facilities Allowance for ECL is included in Other provisions. As at 1 October 2018 Transfer between stages New and increased provisions (net of releases) Write-backs Bad debts written off (excluding recoveries) Foreign currency translation and other movements As at 30 September 2019 Stage 1 $m 474 27 (36) - - 8 473 Stage 2 $m 166 (29) 12 - - 2 151 Stage 3 Collectively assessed $m 15 - 6 - - - 21 Individually assessed $m 26 2 - (3) - (2) 23 Total $m 681 - (18) (3) - 8 668 2018 Provision for credit impairment disclosures under AASB 139 The below disclosure does not reflect the adoption of AASB 9 and is prepared under the requirements of the previous AASB 139. Provision for credit impairment Individual provision Balance at start of year New and increased provisions Write-backs Bad debts written off (excluding recoveries) Other1 Total individual provision Collective provision Balance at start of year Charge/(release) to profit or loss Other2 Total collective provision Total provision for credit impairment Net loans and advances Off-balance sheet credit related commitments 2018 $m 1,118 1,426 (425) (1,224) (1) 894 2,118 (34) (61) 2,023 2,917 2018 $m 18 18 - - (10) 26 544 (51) 7 500 526 Total 2018 $m 1,136 1,444 (425) (1,224) (11) 920 2,662 (85) (54) 2,523 3,443 1. Other individual provision includes the impact of the sale completion of the Asia Retail and Wealth business divestment in 2018. It includes an adjustment for exchange rate fluctuations and the impact of discount unwind on individual provisions. 2. Other collective provision includes the impact of the sale completion of the Asia Retail and Wealth business divestment, and an adjustment for exchange rate fluctuations. 138 138 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)13. ALLOWANCE FOR EXPECTED CREDIT LOSSES (continued) CREDIT IMPAIRMENT CHARGE - INCOME STATEMENT Credit impairment charge/(release) analysis under AASB 9 New and increased provisions (net of releases)1 - Collectively assessed - Individually assessed Write-backs Recoveries of amounts previously written-off Total credit impairment charge Less: credit impairment charge/(release) from discontinued operations Total credit impairment charge from continuing operations 1. Includes the impact of transfers between collectively assessed and individually assessed. NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 2019 $m 16 1,374 (385) (212) 793 (1) 794 The contractual amount outstanding on financial assets that were written off during the period ended 30 September 2019 and that are still subject to enforcement activity is $212 million. 2018 Credit impairment charge/(release) analysis under AASB 139 The below disclosures do not reflect the adoption of AASB 9 and are prepared under the requirements of the previous AASB 139. New and increased individual provisions Write-backs Recoveries of amounts previously written-off Individually assessed credit impairment charge Collectively assessed credit impairment charge/(release) Credit impairment charge 2018 $m 1,444 (425) (246) 773 (85) 688 139 139 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 13. ALLOWANCE FOR EXPECTED CREDIT LOSSES (continued) RECOGNITION AND MEASUREMENT Policy applicable from 1 October 2018 EXPECTED CREDIT LOSS IMPAIRMENT MODEL The measurement of expected credit losses reflects an unbiased, probability weighted prediction which evaluates a range of scenarios and takes into account the time value of money, past events, current conditions and forecasts of future economic conditions. Expected credit losses are either measured over 12 months or the expected lifetime of the financial asset, depending on credit deterioration since origination, according to the following three-stage approach:  Stage 1: At the origination of a financial asset, and where there has not been a significant increase in credit risk (SICR) since origination, an allowance equivalent to 12 months ECL is recognised reflecting the expected credit losses resulting from default events that are possible within the next 12 months from the reporting date. For instruments with a remaining maturity of less than 12 months, expected credit losses are estimated based on default events that are possible over the remaining time to maturity.  Stage 2: Where there has been a significant increase in credit risk since origination, an allowance equivalent to lifetime ECL is recognised reflecting expected credit losses resulting from all possible default events over the expected life of a financial instrument. If credit risk were to improve in a subsequent period such that the increase in credit risk since origination is no longer considered significant, the exposure returns to a Stage 1 classification and a 12 month ECL applies.  Stage 3: Where there is objective evidence of impairment, an allowance equivalent to lifetime ECL is recognised. Expected credit losses are estimated on a collective basis for exposures in Stage 1 and Stage 2, and on either a collective or individual basis when transferred to Stage 3. MEASUREMENT OF EXPECTED CREDIT LOSS ECL is calculated as the product of the following credit risk factors at a facility level, discounted to incorporate the time value of money:  Probability of default (PD) - the estimate of the likelihood that a borrower will default over a given period;  Exposure at default (EAD) - the expected balance sheet exposure at default taking into account repayments of principal and interest, expected additional drawdowns and accrued interest; and  Loss given default (LGD) - the expected loss in the event of the borrower defaulting, expressed as a percentage of the facility's EAD, taking into account direct and indirect recovery costs. These credit risk factors are adjusted for current and forward looking information through the use of macro-economic variables. EXPECTED LIFE When estimating ECL for exposures in Stage 2 and 3, the Group considers the expected lifetime over which it is exposed to credit risk. For non-retail portfolios, the Group uses the maximum contractual period as the expected lifetime for non-revolving credit facilities. For non-retail revolving credit facilities, such as corporate lines of credit, the expected life reflects the Group’s contractual right to withdraw a facility as part of a contractually agreed annual review, after taking into account the applicable notice period. For retail portfolios, the expected lifetime is determined using behavioural term, taking into account expected prepayment behaviour and substantial modifications. DEFINITION OF DEFAULT, CREDIT IMPAIRED AND WRITE-OFFS The definition of default used in measuring expected credit losses is aligned to the definition used for internal credit risk management purposes across all portfolios. This definition is also in line with the regulatory definition of default. Default occurs when there are indicators that a debtor is unlikely to fully satisfy contractual credit obligations to the Group, or the exposure is 90 days past due. Financial assets, including those that are well secured, are considered credit impaired for financial reporting purposes when they default. When there is no realistic probability of recovery, loans are written off against the related impairment allowance on completion of the Group’s internal processes and when all reasonably expected recoveries have been collected. In subsequent periods, any recoveries of amounts previously written-off are credited to credit impairment charge in the income statement. 140 140 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 13. ALLOWANCE FOR EXPECTED CREDIT LOSSES (continued) RECOGNITION AND MEASUREMENT MODIFIED FINANCIAL ASSETS If the terms of a financial asset are modified or an existing financial asset is replaced with a new one for either credit or commercial reasons, an assessment is made to determine if the changes to the terms of the existing financial asset are considered substantial. This assessment considers both changes in cash flows arising from the modified terms as well as changes in the overall instrument risk profile; for example, changes in the principal (credit limit), term, or type of underlying collateral. Where a modification is considered non-substantial, the existing financial asset is not derecognised and its date of origination continues to be used to determine SICR. Where a modification is considered substantial, the existing financial asset is derecognised and a new financial asset is recognised at its fair value on the modification date, which also becomes the date of origination used to determine SICR for this new asset. SIGNIFICANT INCREASE IN CREDIT RISK (SICR) Stage 2 assets are those that have experienced a significant increase in credit risk (SICR) since origination. In determining what constitutes a SICR, the Group considers both qualitative and quantitative information: i. Internal credit rating grade For the majority of portfolios, the primary indicator of a SICR is a significant deterioration in the internal credit rating grade of a facility since origination and is measured by application of thresholds. For non-retail portfolios, a SICR is determined by comparing the Customer Credit Rating (CCR) applicable to a facility at reporting date to the CCR at origination of that facility. A CCR is assigned to each borrower which reflects the probability of default of the borrower and incorporates both borrower and non-borrower specific information, including forward looking information. CCRs are subject to review at least annually or more frequently when an event occurs which could affect the credit risk of the customer. For retail portfolios, a SICR is determined by comparing each facility’s scenario weighted lifetime probability of default at the reporting date to the scenario weighted lifetime probability of default at origination. The scenario weighted lifetime probability of default may increase significantly if:  there has been a deterioration in the economic outlook, or an increase in economic uncertainty; or  there has been a deterioration in the customer’s overall credit position, or ability to manage their credit obligations. ii. Backstop criteria The Group uses 30 days past due arrears as a backstop criteria for both non-retail and retail portfolios. For retail portfolios only, facilities are required to demonstrate three to six months of good payment behaviour prior to being allocated back to Stage 1. FORWARD LOOKING INFORMATION Forward-looking information is incorporated into both our assessment of whether a financial asset has experienced a significant increase in credit risk since its initial recognition and in our estimate of ECL. In applying forward looking information for estimating ECL, the Group considers four probability-weighted forecast economic scenarios as follows: i. Base case scenario The base case scenario is ANZ’s view of the most likely future macro-economic conditions. It reflects management’s assumptions used for strategic planning and budgeting, and also informs the Group Internal Capital Adequacy Assessment Process (ICAAP) which is the process the Group applies in strategic and capital planning over a 3 year time horizon; ii. Upside and iii. Downside scenarios The upside and downside scenarios are fixed by reference to average economic cycle conditions (that is, they are not based on the economic conditions prevailing at balance date) and are based on a combination of more optimistic (in the case of the upside) and pessimistic (in the case of the downside) economic events and uncertainty over long term horizons; and iv. Severe downside scenario The severe downside scenario is fixed by reference to average economic cycle conditions and accounts for the potentially severe impact of less likely extremely adverse economic conditions. It reflects macro-economic conditions of a downturn economic event with a probability of occurrence once every 25 years. The four scenarios are described in terms of macro-economic variables used in the PD, LGD and EAD models (collectively the ECL models) depending on the portfolio and country of the borrower. Examples of the variables include unemployment rates, GDP growth rates, house price indices, commercial property price indices and consumer price indices. 141 141 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 13. ALLOWANCE FOR EXPECTED CREDIT LOSSES (continued) RECOGNITION AND MEASUREMENT Probability weighting of each scenario is determined by management considering the risks and uncertainties surrounding the base case scenario, as well as specific portfolio considerations where required. The Group Asset and Liability Committee (GALCO) is responsible for reviewing and approving the base case forecast scenario and the Credit and Market Risk Committee (CMRC) approves the probability weights applied to each scenario. Where applicable, temporary adjustments may be made to account for situations where known or expected risks have not been adequately addressed in the modelling process. CMRC is responsible for approving such adjustments. ECL Sensitivity The table below illustrates the impact on the Group’s ECL allowance under scenarios where a 100% weighting is applied to both upside and downside scenarios with all other modelling assumptions remaining constant. 100% upside scenario 100% downside scenario Policy applicable prior to 1 October 2018 Total ECL $m 2,384 5,334 Impact $m (993) 1,956 The Group recognises two types of impairment provisions for its loans and advances:  Individual provisions for significant assets that are assessed to be impaired; and  Collective provisions for portfolios of similar assets that are assessed collectively for impairment. The accounting treatment for each of them is detailed below: Individually Collectively Assessment Impairment If any impaired loans and advances exceed specified thresholds and an impairment event has been identified, then we assess the need for a provision individually. Loans and advances are assessed as impaired if we have objective evidence that we may not recover principal or interest payments (that is, a loss event has been incurred). To allow for any small value loans and advances where losses may have been incurred but not yet identified, and individually significant loans and advances that we do not assess as impaired, we assess them collectively in pools of assets with similar credit risk characteristics. We estimate the provision on the basis of historical loss experience for assets with similar credit risk characteristics to others in the respective collective pool. We adjust the historical loss experience based on current observable data – such as: changing economic conditions, the impact of the inherent risk of large concentrated losses within the portfolio and an assessment of the economic cycle. Measurement Uncollectable amounts We measure impairment loss as the difference between the asset’s carrying amount and estimated future cash flows discounted to their present value at the asset’s original effective interest rate. We record the result as an expense in profit or loss in the period we identify the impairment and recognise a corresponding reduction in the carrying amount of loans and advances through an offsetting provision. If a loan or advance is uncollectable (whether partially or in full), then we write off the balance (and also any related provision for credit impairment). We write off unsecured retail facilities at the earlier of the facility becoming 180 days past due, or the customer’s bankruptcy or similar legal release from the obligation to repay the loan or advance. For secured facilities, write offs occur net of the proceeds determined to be recoverable from the realisation of collateral. Recoveries If we recover any cash flows from loans and advances we have previously written off, then we recognise the recovery in profit or loss in the period the cash flows are received. Off-balance sheet amounts Any off-balance sheet items, such as loan commitments, are considered for impairment both on an individual and collective basis. 142 142 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued) NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 13. ALLOWANCE FOR EXPECTED CREDIT LOSSES (continued) KEY JUDGEMENTS AND ESTIMATES Applicable from 1 October 2018 When estimating the allowance for expected credit losses for loans and advances, we used management’s judgement in respect of the matters outlined below. Key Judgements Determining when a significant increase in credit risk has occurred Measuring both 12-month and lifetime credit losses Forecasting forward-looking scenarios In the measurement of ECL, judgement is involved in setting the rules to determine whether there has been a significant increase in credit risk (SICR) since initial recognition of a loan, resulting in the financial asset moving from ‘stage 1’ to ‘stage 2’. This is a key area of judgement as transition from stage 1 to stage 2 increases the ECL calculation from an allowance based on the probability of default in the next 12 months, to an allowance for lifetime expected credit losses. Subsequent decreases in credit risk combined with transition from stage 2 to stage 1 may similarly result in significant changes in the ECL allowance. The setting of precise trigger points requires judgement which may have a material impact upon the size of the ECL allowance. The Group monitors the effectiveness of SICR criteria on an ongoing basis.  The PD, LGD, and EAD credit risk parameters used in determining ECL are point-in-time measures reflecting the relevant forward looking information determined by management. Judgement is involved in determining which forward-looking information variables are relevant for particular lending portfolios and for determining each portfolio’s point-in-time sensitivity. In addition, judgement is required where behavioural characteristics are applied in estimating the lifetime of a facility to be used in measuring ECL. All other things being equal, an increase in the expected behavioural life will increase the amount of ECL. Our forecast of forward looking information variables is established from a “base case” or most likely scenario that is used internally by management for planning and forecasting purposes. The expected outcomes of key economic drivers for the base case scenario as at 30 September 2019 are as follows: Australia The unemployment rate is expected to remain essentially flat and GDP growth to improve modestly over the forecast period, with residential property values expected to improve after a period of decline. Commercial property prices are expected to decline slightly through the forecast period. Consumer price index growth is expected to rise from current levels. New Zealand GDP growth is forecast to improve modestly over the forecast period, with the unemployment rate remaining stable. Residential property values are expected to achieve modest levels of growth. Commercial property prices are expected to grow, however, the growth rate is expected to be modest through the forecast period. The consumer price index is expected to rise modestly. Rest of world GDP growth is forecast to taper lower in the near term due to uncertainty in the global outlook. Inflation is also expected to remain soft over the forecast period to 2020. Probability weighting of each scenario Probability weighting of each scenario is determined by management considering the risks and uncertainties surrounding the base case scenario, as well as specific portfolio considerations where required. Management temporary adjustments Management temporary adjustments to the ECL allowance are adjustments we use in circumstances where we judge that our existing inputs, assumptions and model techniques do not capture all the risk factors relevant to our lending portfolios. Emerging local or global macroeconomic, microeconomic or political events, and natural disasters that are not incorporated into our current parameters, risk ratings, or forward-looking information are examples of such circumstances. The use of management temporary adjustments may impact the amount of ECL recognised. 143 143 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 13. ALLOWANCE FOR EXPECTED CREDIT LOSSES (continued) KEY JUDGEMENTS AND ESTIMATES Applicable prior to 1 October 2018 When we measured impairment of loans and advances, we used management’s judgement of the extent of losses at reporting date. Individually Collectively Key Judgements  Estimated future cash flows  Estimated future cash flows  Business prospects for the customer  Historical loss experience of assets with  Realisable value of any collateral  Group’s position relative to other claimants  Reliability of customer information  Likely cost and duration of recovering loans similar risk characteristics  Impact of large concentrated losses inherent in the portfolio  Assessment of the economic cycle We regularly reviewed our key judgements and updated them to reflect actual loss experience. FINANCIAL LIABILITIES Outlined below is a description of how we classify and measure financial liabilities relevant to the subsequent note disclosures. CLASSIFICATION AND MEASUREMENT Financial liabilities Financial liabilities are measured at amortised cost, or fair value through profit or loss when they are held for trading. Additionally, financial liabilities can be designated at FVTPL where:  the designation eliminates or significantly reduces an accounting mismatch which would otherwise arise;  a group of financial liabilities are managed and their performance is evaluated on a fair value basis, in accordance with a documented risk management strategy; or  the financial liability contains one or more embedded derivatives unless: a) the embedded derivative does not significantly modify the cash flows that otherwise would be required by the contract, or b) the embedded derivative is closely related to the host financial liability. Where financial liabilities are designated as measured at fair value, gains or losses relating to changes in the entity’s own credit risk are included in other comprehensive income, except where doing so would create or enlarge an accounting mismatch in profit or loss. This section of AASB 9 was early adopted by the Group on 1 October 2013. 144 144 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 14. DEPOSITS AND OTHER BORROWINGS 77,526 28,342 11,812 36,646 17,872 42,746 72,691 26,289 Certificates of deposit ● Term deposits ● On demand and short term deposits 2019 227,087 2018 214,682 ● Deposits not bearing interest 256,264 245,449 Certificates of deposit Term deposits On demand and short term deposits Deposits not bearing interest Deposits from banks & securities sold under repurchase agreements Commercial paper and other borrowings1 Deposits and other borrowings (including liabilities reclassified as held for sale) Less: Deposits and other borrowings reclassified as held for sale (refer to Note 29) Deposits and other borrowings Residual contractual maturity: Within one year More than one year Deposits and other borrowings Carried on Balance Sheet at: Amortised cost Fair value through profit or loss (designated on initial recognition) Deposits and other borrowings ● Deposits from banks & securities sold under repurchase agreements ● Commercial paper and other borrowings1 2019 $m 36,646 227,087 256,264 28,342 77,526 11,812 637,677 - 637,677 630,373 7,304 637,677 635,376 2,301 637,677 2018 $m 42,746 214,682 245,449 26,289 72,691 17,872 619,729 (1,579) 618,150 606,175 11,975 618,150 615,818 2,332 618,150 1. Other borrowings related to secured investments of the consolidated subsidiary UDC Finance Limited (UDC) of NZD 0.1 billion (2018: NZD 0.9 billion) which are secured by a security interest over all the assets of UDC of NZD 3.5 billion (2018: NZD 3.3 billion). RECOGNITION AND MEASUREMENT  For deposits and other borrowings that:  are not designated at fair value through profit or loss on initial recognition, we measure them at amortised cost and recognise their interest expense using the effective interest rate method; and  are managed on a fair value basis, reduce or eliminate an accounting mismatch or contain an embedded derivative, we designated them as fair value through profit or loss. Refer to Note 17 Fair Value of Financial Assets and Financial Liabilities for details of the split between amortised cost and fair value. For deposits and other borrowings designated at fair value we recognise the amount of fair value gain or loss attributable to changes in the Group’s own credit risk in other comprehensive income in retained earnings. Any remaining amount of fair value gain or loss we recognise directly in profit or loss. Once we have recognised an amount in other comprehensive income, we do not later reclassify it to profit or loss. Securities sold under repurchase agreements represent a liability to repurchase the financial assets that remain on our balance sheet since the risks and rewards of ownership remain with the Group. Over the life of the repurchase agreement, we recognise the difference between the sale price and the repurchase price and charge it to interest expense in the Income Statement. 145 145 ● ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 15. DEBT ISSUANCES The Group uses a variety of funding programmes to issue senior debt (including covered bonds and securitisations) and subordinated debt. The difference between senior debt and subordinated debt is that holders of senior debt take priority over holders of subordinated debt owed by the relevant issuer. In the winding up of the relevant issuer, the subordinated debt will be repaid by the relevant issuer only after the repayment of claims of depositors, other creditors and the senior debt holders. Senior debt Covered bonds Securitisation Total unsubordinated debt Subordinated debt - Additional Tier 1 capital - Tier 2 capital Total subordinated debt Total debt issued 2019 $m 89,737 20,957 2,411 113,105 8,171 8,415 16,586 129,691 TOTAL DEBT ISSUED BY CURRENCY The table below shows the Group’s issued debt by currency of issue, which broadly represents the debt holders’ base location. USD EUR AUD NZD JPY CHF GBP HKD Other United States dollars Euro Australian dollars New Zealand dollars Japanese yen Swiss francs Pounds sterling Hong Kong dollars Chinese yuan, Norwegian krone, Singapore dollars, Indonesian rupiah and Canadian dollars Total debt issued Residual contractual maturity1: Within one year More than one year No maturity date (instruments in perpetuity) Total debt issued 1. Based on the final maturity date or, in the case of Additional Tier 1 capital securities, the mandatory conversion date (if any). 2019 $m 45,841 26,200 39,273 5,130 3,312 1,501 4,720 1,446 2,268 129,691 20,803 106,963 1,925 129,691 2018 $m 86,193 17,846 1,232 105,271 7,917 7,991 15,908 121,179 2018 $m 49,610 23,239 29,477 5,673 3,471 2,067 3,776 1,157 2,709 121,179 21,585 97,938 1,656 121,179 146 146 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 15. DEBT ISSUANCES (continued) SUBORDINATED DEBT Subordinated debt qualifies as regulatory capital for the Group and is classified as either Additional Tier 1 (AT1) capital or Tier 2 capital for APRA’s capital adequacy purposes depending on their terms and conditions:  AT1 capital: perpetual capital instruments such as:  ANZ Capital Notes (ANZ CN);  ANZ Capital Securities (ANZ CS); and  ANZ NZ Capital Notes (ANZ NZ CN).  Tier 2 capital: perpetual or term subordinated notes. Tier 2 capital instruments rank ahead of AT1 capital instruments and AT1 capital instruments only rank ahead of ordinary shares, in a liquidation of the issuer. AT1 CAPITAL All outstanding AT1 capital instruments are Basel III fully compliant instruments (refer to Note 23 Capital Management for further information about Basel III). Each of the ANZ CN and ANZ CS rank equally with each other. Distributions on the AT1 capital instruments are non-cumulative and subject to the issuer’s absolute discretion and certain payment conditions (including regulatory requirements). Distributions on ANZ CNs are franked in line with the franking applied to ANZ ordinary shares. Where specified, the AT1 capital instruments provide the issuer with an early redemption or conversion option on a specified date and in certain other circumstances (such as a tax or regulatory event). This option is subject to APRA’s and, in respect of the ANZ NZ CN, the Reserve Bank of New Zealand’s (RBNZ) prior written approval. Each of the AT1 capital instruments will immediately convert into a variable number of ANZ ordinary shares (based on the average market price of the shares immediately prior to conversion less a 1% discount, subject to a maximum conversion number of ANZ ordinary shares) if:  ANZ’s or, in the case of the ANZ NZ CN, ANZ Bank New Zealand Limited’s (ANZ NZ) Common Equity Tier 1 capital ratio is equal to or less than 5.125% - known as a Common Equity Capital Trigger Event; or  APRA notifies the Company that, without the conversion or write-off of certain securities or a public sector injection of capital (or equivalent support), it considers that the Company would become non-viable or, in the case of the ANZ NZ CN, the RBNZ directs ANZ NZ to convert or write- off the notes or a statutory manager is appointed to ANZ NZ and decides that ANZ NZ must convert or write-off the notes – known as a Non- Viability Trigger Event. Where specified, AT1 capital instruments mandatorily convert into a variable number of ANZ ordinary shares (based on the average market price of the shares immediately prior to conversion less a 1% discount):  on a specified mandatory conversion date; or  on an earlier date under certain circumstances as set out in the terms. However the mandatory conversion is deferred for a specified period if certain conversion tests are not met. The tables below show the key details of the Group’s AT1 capital instruments on issue at 30 September in both the current and prior year: Additional Tier 1 capital (perpetual subordinated securities)1 ANZ Capital Notes (ANZ CN) 1,120m AUD 1,610m AUD 970m AUD 1,622m AUD 931m AUD ANZ Capital Securities (ANZ CS) USD 1,000m ANZ NZ Capital Notes (ANZ NZ CN) NZD ANZ CN1 ANZ CN2 ANZ CN3 ANZ CN4 ANZ CN5 ANZ Capital Securities ANZ NZ Capital Notes 500m Total Additional Tier 1 capital 1. Carrying values net of issue costs. 2019 $m 1,118 1,607 966 1,612 925 1,481 462 8,171 2018 $m 1,117 1,605 965 1,610 924 1,240 456 7,917 147 147 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 15. DEBT ISSUANCES (continued) ANZ Capital Notes (ANZ CN) Issuer Issue date Issue amount Face value Distribution frequency Distribution rate CN1 ANZ CN2 ANZ 7 August 2013 $1,120 million $100 31 March 2014 $1,610 million $100 CN3 ANZ, acting through its New Zealand branch 5 March 2015 $970 million $100 Semi-annually in arrears Semi-annually in arrears Semi-annually in arrears Floating rate: (180 day Bank Bill rate +3.4%)x(1-Australian corporate tax rate) Floating rate: (180 day Bank Bill rate +3.25%)x(1- Australian corporate tax rate) Floating rate: (180 day Bank Bill rate +3.6%)x(1-Australian corporate tax rate) Issuer’s early redemption or conversion option 1 September 2021 Mandatory conversion date 1 September 2023 24 March 2022 24 March 2024 24 March 2023 24 March 2025 Common equity capital trigger event Yes Yes Yes Non-viability trigger event Carrying value 2019 (net of issue costs) Yes $1,118 million (2018: $1,117 million) Yes $1,607 million (2018: $1,605 million) Yes $966 million (2018: $965 million) Issuer Issue date Issue amount Face value Distribution frequency Distribution rate Issuer’s early redemption or conversion option Mandatory conversion date Common equity capital trigger event Non-viability trigger event Carrying value 2019 (net of issue costs) CN4 ANZ CN5 ANZ 27 September 2016 28 September 2017 $1,622 million $100 $931 million $100 Quarterly in arrears Quarterly in arrears Floating rate: (90 day Bank Bill rate +4.7%)x(1-Australian corporate tax rate) Floating rate: (90 day Bank Bill rate +3.8%)x(1-Australian corporate tax rate) 20 March 2024 20 March 2026 20 March 2025 20 March 2027 Yes Yes Yes $1,612 million (2018: $1,610 million) Yes $925 million (2018: $924 million) 148 148 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued) NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 15. DEBT ISSUANCES (continued) ANZ Capital Securities (ANZ CS) Issuer Issue date Issue amount Face value Interest frequency Interest rate Issuer’s early redemption option Common equity capital trigger event Non-viability trigger event ANZ, acting through its London branch 15 June 2016 USD 1,000 million Minimum denomination of USD 200,000 and an integral multiple of USD 1,000 above that Semi-annually in arrears Fixed at 6.75% p.a. until 15 June 2026. Reset on 15 June 2026 and each 5 year anniversary to a floating rate: 5 year USD mid-market swap rate + 5.168% 15 June 2026 and each 5 year anniversary Yes Yes Carrying value 2019 (net of issue costs) $1,481 million (2018: $1,240 million) ANZ NZ Capital Notes (ANZ NZ CN) Issuer Issue date Issue amount Face value Interest frequency Interest rate ANZ Bank New Zealand Limited (ANZ NZ) 31 March 2015 NZD 500 million NZD 1 Quarterly in arrears Fixed at 7.2% p.a. until 25 May 2020. Resets in May 2020 to a floating rate: New Zealand 3 month bank bill rate + 3.5% Interest payments are subject to ANZ NZ’s absolute discretion and certain payment conditions (including APRA and RBNZ requirements) Issuer’s early redemption option Mandatory conversion date Common equity capital trigger event Non-viability trigger event 25 May 2020 25 May 2022 Yes Yes Carrying value 2019 (net of issue costs) $462 million (2018: $456 million) 149 149 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 15. DEBT ISSUANCES (continued) TIER 2 CAPITAL The convertible term subordinated notes are Basel III fully compliant instruments. If a Non-Viability Trigger Event occurs, the convertible term subordinated notes will immediately convert into ANZ ordinary shares (based on the average market price of the shares immediately prior to conversion less a 1% discount, subject to a maximum conversion number). APRA has granted transitional Basel III capital treatment for the USD 300 million perpetual subordinated notes until the end of the transitional period (December 2021). The table below shows the Tier 2 capital subordinated notes the Group holds at 30 September in both the current and prior year: Currency Face value Maturity Next optional call date – subject to APRA’s prior approval Interest rate Non- Viability Trigger Event Basel III transitional subordinated notes (perpetual) USD 300m Perpetual Each semi-annual interest payment date Floating No Basel III transitional subordinated notes (term) EUR 750m 2019 N/A Total Basel III transitional subordinated notes Basel III fully compliant convertible subordinated notes (term) AUD USD CNY SGD AUD JPY AUD USD JPY JPY AUD AUD 750m 800m 2,500m 500m 200m 20,000m 700m 1,500m 10,000m 10,000m 1,750m 225m 2024 2024 2025 2027 2027 2026 2026 2026 2026 2028 2029 2032 2019 N/A 2020 2022 2022 N/A 2021 N/A 2021 2023 2024 2027 Total Basel III fully compliant subordinated notes Total Tier 2 capital Fixed No Floating Fixed Fixed Fixed Fixed Fixed Floating Fixed Fixed Fixed Floating Fixed Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 2019 $m 444 - 444 - 1,250 519 544 200 281 700 2,229 137 137 1,750 224 7,971 8,415 2018 $m 416 1,249 1,665 750 1,091 503 507 199 243 698 1,869 121 120 - 225 6,326 7,991 RECOGNITION AND MEASUREMENT Debt issuances are measured at amortised cost, except where designated at fair value through profit or loss. Where the Group enters into a fair value hedge accounting relationship, the fair value attributable to the hedge risk is reflected in adjustments to the carrying value of the debt. Interest expense is recognised using the effective interest rate method. Subordinated debt with capital-based conversion features (i.e. Common Equity Capital Trigger Events or Non-Viability Trigger Events) are considered to contain embedded derivatives that we account for separately at fair value through profit and loss. The embedded derivatives arise because the amount of shares issued on conversion following any of those trigger events is subject to the maximum conversion number, however they have no significant value as of the reporting date given the remote nature of those trigger events. 150 150 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 16. FINANCIAL RISK MANAGEMENT RISK MANAGEMENT FRAMEWORK AND MODEL INTRODUCTION The use of financial instruments is fundamental to the Group’s businesses of providing banking and other financial services to our customers. The associated financial risks (primarily credit, market, and liquidity risks) are a significant portion of the Group’s key material risks. We disclose details of all key material risks impacting the Group, and further information on the Group’s risk management activities, in the Governance and Risk Management section. This note details the Group’s financial risk management policies, processes and quantitative disclosures in relation to the key financial risks. Key material financial risks Overview Credit risk The risk of financial loss resulting from:  a counterparty failing to fulfil its obligations; or  a decrease in credit quality of a counterparty resulting in a financial loss. Credit Risk incorporates the risks associated with us lending to customers who could be impacted by climate change or by changes to laws, regulations, or other policies adopted by governments or regulatory authorities, including carbon pricing and climate change adaptation or mitigation policies. Market risk The risk to the Group’s earnings arising from:  changes in any interest rates, foreign exchange rates, credit spreads, volatility and correlations; or  from fluctuations in bond, commodity or equity prices. Liquidity and funding risk The risk that the Group is unable to meet payment obligations as they fall due, including:  repaying depositors or maturing wholesale debt; or  the Group having insufficient capacity to fund increases in assets. Life insurance risk Insurance risk is the risk of loss due to unexpected changes in current and future insurance claims rates. The changes primarily arise due to claims payments, mortality (death) or morbidity (illness or injury) rates being greater than expected. Key sections applicable to this risk  An overview of our Risk Management Framework  Credit risk overview, management and control responsibilities  Maximum exposure to credit risk  Credit quality  Concentrations of credit risk  Collateral management  Market risk overview, management and control responsibilities  Measurement of market risk     Traded and non-traded market risk Equity securities designated at FVOCI (from 1 October 2018) and available-for-sale (prior to 1 October 2018) Foreign currency risk – structural exposure Liquidity risk overview, management and control responsibilities  Key areas of measurement for liquidity risk  Liquidity risk outcomes  Residual contractual maturity analysis of the Group’s liabilities We control and minimise life insurance risk in the following ways:  We use underwriting procedures including strategic decisions, limits to delegated authorities and signing powers.  We analyse reinsurance arrangements using analytical modelling tools to achieve the desired type of reinsurance and retention levels. No further detail is provided in this section. 151 151 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 16. FINANCIAL RISK MANAGEMENT (continued) OVERVIEW AN OVERVIEW OF OUR RISK MANAGEMENT FRAMEWORK This overview is provided to aid the users of the financial statements to understand the context of the financial disclosures required under AASB 7. It should be read in conjunction with the Governance and Risk Management section. The Board is responsible for establishing and overseeing the Group’s Risk Management Framework (RMF). The Board has delegated authority to the Board Risk Committee (BRC) to develop and monitor compliance with the Group’s risk management policies. The BRC reports regularly to the Board on its activities. The Board approves the strategic objectives of the Group including:  the Risk Appetite Statement (RAS), which sets out the Board’s expectations regarding the degree of risk that ANZ is prepared to accept in pursuit of its strategic objectives and business plan; and  the Risk Management Strategy (RMS), which describes ANZ’s strategy for managing risks and the key elements of the RMF that gives effect to this strategy. This includes a description of each material risk, and an overview of how the RMF addresses each risk, with reference to the relevant policies, standards and procedures. It also includes information on how ANZ identifies measures, evaluates, monitors, reports and controls or mitigates material risks. The Group, through its training and management standards and procedures, aims to maintain a disciplined and robust control environment in which all employees understand their roles and obligations. At ANZ, risk is everyone’s responsibility. The Group has an independent risk management function, headed by the Chief Risk Officer who:  is responsible for overseeing the risk profile and the risk management framework;  can effectively challenge activities and decisions that materially affect ANZ’s risk profile; and  has an independent reporting line to the BRC to enable the appropriate escalation of issues of concern. The Internal Audit Function reports directly to the Board Audit Committee (BAC). Internal Audit provides:  an independent evaluation of the Group’s RMF annually that seeks to ensure compliance with, and the effectiveness of, the risk management framework;  facilitation of a comprehensive review every three years that seeks to ensure that the appropriateness, effectiveness and adequacy of the risk management framework; and  recommendations to improve the framework and/or work practices to strengthen the effectiveness of day to day operations. 152 152 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 16. FINANCIAL RISK MANAGEMENT (continued) CREDIT RISK CREDIT RISK OVERVIEW, MANAGEMENT AND CONTROL RESPONSIBILITIES Granting credit facilities to customers is one of the Group’s major sources of income. As this activity is also a principal risk, the Group dedicates considerable resources to its management. The Group assumes credit risk in a wide range of lending and other activities in diverse markets and in many jurisdictions. Credit risks arise from traditional lending to customers as well as from interbank, treasury, trade finance and capital markets activities around the world. Our credit risk management framework ensures we apply a consistent approach across the Group when we measure, monitor and manage the credit risk appetite set by the Board. The Board is assisted and advised by the BRC in discharging its duty to oversee credit risk. The BRC:  sets the credit risk appetite and credit strategies; and  approves credit transactions beyond the discretion of executive management. We quantify credit risk through an internal credit rating system (masterscales) to ensure consistency across exposure types and to provide a consistent framework for reporting and analysis. The system uses models and other tools to measure the following for customer exposures: Probability of Default (PD) Exposure at Default (EAD) Loss Given Default (LGD) Expressed by a Customer Credit Rating (CCR), reflecting the Group’s assessment of a customer’s ability to service and repay debt. The expected balance sheet exposure at default taking into account repayments of principal and interest, expected additional draw downs and accrued interest at the time of default. Expressed by a Security Indicator (SI) ranging from A to G. The SI is calculated by reference to the percentage of loan covered by security which the Group can realise if a customer defaults. The A-G scale is supplemented by a range of other SIs which cover factors such as cash cover and sovereign backing. For retail and some small business lending, we group exposures into large homogenous pools – and the LGD is assigned at the pool level. Our specialist credit risk teams develop and validate the Group’s PD and LGD rating models. The outputs from these models drive our day-to-day credit risk management decisions including origination, pricing, approval levels, regulatory capital adequacy, economic capital allocation, and credit provisioning. All customers with whom ANZ has a credit relationship are assigned a CCR at origination via either of the following assessment approaches: Large and more complex lending Retail and some small business lending Rating models provide a consistent and structured assessment, with judgement required around the use of out-of-model factors. We handle credit approval on a dual approval basis, jointly with the business writer and an independent credit officer. Automated assessment of credit applications using a combination of scoring (application and behavioural), policy rules and external credit reporting information. If the application does not meet the automated assessment criteria, then it is referred out for manual assessment. We use the Group’s internal CCRs to manage the credit quality of financial assets. To enable wider comparisons, the Group’s CCRs are mapped to external rating agency scales as follows: Credit Quality Description Internal CCR ANZ Customer Requirements Strong CCR 0+ to 4- Satisfactory CCR 5+ to 6- Weak CCR 7+ to 8= Defaulted CCR 8- to 10 Demonstrated superior stability in their operating and financial performance over the long-term, and whose earnings capacity is not significantly vulnerable to foreseeable events. Demonstrated sound operational and financial stability over the medium to long-term, even though some may be susceptible to cyclical trends or variability in earnings. Demonstrated some operational and financial instability, with variability and uncertainty in profitability and liquidity projected to continue over the short and possibly medium term. When doubt arises as to the collectability of a credit facility, the financial instrument (or “the facility”) is classified as defaulted. Moody’s Rating Standard & Poors Rating Aaa – Baa3 AAA – BBB- Ba1 – B1 BB+ – B+ B2 - Caa B - CCC N/A N/A 153 153 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 16. FINANCIAL RISK MANAGEMENT (continued) CREDIT RISK (continued) The Group has adopted AASB 9 effective from 1 October 2018 which has resulted in changes to the classification and measurement of financial assets, including the impairment of financial assets. The presentation of credit risk information for 2019 has been amended. Refer to Note 1 and 35 for further details on key requirements and impacts of the changes due to the adoption of AASB 9. MAXIMUM EXPOSURE TO CREDIT RISK For financial assets recognised on the balance sheet, the maximum exposure to credit risk is the carrying amount. In certain circumstances there may be differences between the carrying amounts reported on the balance sheet and the amounts reported in the tables below. Principally, these differences arise in respect of financial assets that are subject to risks other than credit risk, such as equity instruments which are primarily subject to market risk, or bank notes and coins. For undrawn facilities, this maximum exposure to credit risk is the full amount of the committed facilities. For contingent exposures, the maximum exposure to credit risk is the maximum amount the Group would have to pay if the instrument is called upon. For the purpose of this note, assets presented as assets held for sale in the Balance Sheet have been reallocated to their respective Balance Sheet categories. The table below shows our maximum exposure to credit risk of on-balance sheet and off-balance sheet positions before taking account of any collateral held or other credit enhancements. On-balance sheet positions Net loans and advances Other financial assets: Cash and cash equivalents Settlement balances owed to ANZ Collateral paid Trading securities Derivative financial instruments Investment securities2 - debt securities at amortised costs - debt securities at FVOCI - equity securities at FVOCI Available-for-sale assets2 Regulatory deposits Investments backing policy liabilities Other financial assets3 Total other financial assets Subtotal Off-balance sheet positions Undrawn and contingent facilities4 Total Reported 2019 $m 2018 $m Excluded1 2019 $m Maximum exposure to credit risk 2018 $m 2019 $m 2018 $m 615,258 605,463 - - 615,258 605,463 81,621 3,739 15,006 44,088 120,667 5,999 76,489 1,221 - 879 - 3,619 353,328 968,586 84,964 2,319 11,043 37,722 68,426 - - - 75,363 1,028 40,054 3,850 324,769 930,232 1,186 3,739 - 6,199 - - - 1,221 - - - - 12,345 12,345 1,466 2,319 - 3,595 - - - - 1,095 - 40,054 - 48,529 48,529 80,435 83,498 - 15,006 37,889 120,667 5,999 76,489 - - 879 - 3,619 340,983 956,241 - 11,043 34,127 68,426 - - - 74,268 1,028 - 3,850 276,240 881,703 253,123 244,582 - - 253,123 244,582 1,221,709 1,174,814 12,345 48,529 1,209,364 1,126,285 1. Bank notes and coins and cash at bank within Cash and cash equivalents; Trade dated assets within Settlement balances owed to ANZ; Equity securities and precious metal exposures within Trading securities; Equity securities within Investment securities (classified as Available-for-sale assets in 2018) were excluded as they do not have credit risk exposure. 2. On adoption of AASB 9 on 1 October 2018, the classification and measurement of financial assets were revised. Available-for-sale classification used in comparative periods ceases to exist under AASB 9 and a new classification of investment securities was introduced. Refer to Note 1 for further details. Comparative information has not been restated. 3. Other financial assets mainly comprise accrued interest, insurance receivables and acceptances. 4. Undrawn facilities and contingent facilities includes guarantees, letters of credit and performance related contingencies, net of collectively assessed allowance for expected credit losses. 154 154 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 16. FINANCIAL RISK MANAGEMENT (continued) CREDIT RISK (continued) CREDIT QUALITY An analysis of the Group’s credit risk exposure is presented in the following tables based on the Group’s internal rating by stage without taking account of the effects of any collateral or other credit enhancements: Net loans and advances Strong Satisfactory Weak Defaulted Gross loans and advances at amortised cost Allowance for ECL Net loans and advances at amortised cost Coverage ratio Loans and advances at fair value through profit or loss Unearned income Capitalised brokerage/mortgage origination fees Net carrying amount Investment securities - debt securities at amortised cost Strong Satisfactory Weak Defaulted Gross investment securities - debt securities at amortised cost Allowance for ECL Net investment securities - debt securities at amortised cost Coverage ratio 2019 Stage 3 Collectively assessed $m Individually assessed $m - - - 4,699 4,699 (413) 4,286 - - - 1,978 1,978 (791) 1,187 8.79% 39.99% Stage 2 $m 18,597 28,445 10,373 - 57,415 (1,378) 56,037 2.40% Stage 1 $m 425,113 121,030 7,138 - 553,281 (927) 552,354 0.17% 2019 Stage 3 Stage 2 $m Collectively assessed $m Individually assessed $m - 507 - - 507 (1) 506 - - - - - - - - - - - - - - 0.20% 0.00% 0.00% Stage 1 $m 4,798 707 - - 5,505 (12) 5,493 0.22% Total $m 443,710 149,475 17,511 6,677 617,373 (3,509) 613,864 0.57% 922 (398) 870 615,258 Total $m 4,798 1,214 - - 6,012 (13) 5,999 0.22% 155 155 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 16. FINANCIAL RISK MANAGEMENT (continued) CREDIT RISK (continued) Investment securities - debt securities at FVOCI 2019 Stage 3 Stage 2 $m Collectively assessed $m Individually assessed $m - - - - - - - - - - - - - - - - - - - - - Stage 1 $m 76,218 271 - - 76,489 (8) 0.01% Strong Satisfactory Weak Defaulted Investment securities - debt securities at FVOCI Allowance for ECL recognised in other comprehensive income Coverage ratio Other financial assets Strong Satisfactory Weak Defaulted Total carrying amount Off-balance sheet commitments - undrawn and contingent Strong Satisfactory Weak Defaulted Gross undrawn and contingent facilities subject to ECL Allowance for ECL included in Other provisions (refer to Note 21) Net undrawn and contingent facilities subject to ECL Coverage ratio Undrawn and contingent facilities not subject to ECL1 Net undrawn and contingent facilities 1. Commitments that can be unconditionally cancelled at any time without notice. 2019 Stage 3 Stage 2 $m Collectively assessed $m Individually assessed $m 1,972 3,634 976 - 6,582 (151) 6,431 - - - 140 140 (21) 119 - - - 51 51 (23) 28 2.29% 15.00% 45.10% Stage 1 $m 162,891 23,655 294 - 186,840 (473) 186,367 0.25% Total $m 76,218 271 - - 76,489 (8) 0.01% 2019 $m 248,020 10,060 415 - 258,495 Total $m 164,863 27,289 1,270 191 193,613 (668) 192,945 0.35% 60,178 253,123 156 156 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 16. FINANCIAL RISK MANAGEMENT (continued) CREDIT RISK (continued) 2018 Credit Risk Disclosures The below disclosures do not reflect the adoption of AASB 9 and have been prepared under the requirements of the previous AASB 139. The table below provides an analysis of the credit quality of the maximum exposure to credit risk split by:    neither past due nor impaired financial assets by credit quality; past due but not impaired assets by ageing; and restructured and impaired assets presented as gross amounts and net of individual provisions. Neither past due nor impaired Strong credit profile Satisfactory risk Sub-standard but not past due or impaired Sub-total Past due but not impaired ≥ 1 < 30 days ≥ 30 < 60 days ≥ 60 < 90 days ≥ 90 days Sub-total Restructured and impaired Impaired loans Restructured items1 Non-performing commitments and contingencies Gross impaired financial assets Individual provisions Sub-total restructured and net impaired Loans Other financial assets and advances Off-balance sheet credit related commitments $m $m $m 445,997 127,384 15,540 588,921 8,956 2,235 1,263 2,911 15,365 1,802 269 - 2,071 (894) 1,177 272,110 4,014 116 276,240 206,859 36,037 1,644 244,540 - - - - - - - - - - - - - - - - - - 68 68 (26) 42 Total $m 924,966 167,435 17,300 1,109,701 8,956 2,235 1,263 2,911 15,365 1,802 269 68 2,139 (920) 1,219 Total 1. Restructured items are facilities in which the original contractual terms have been modified for reasons related to the financial difficulties of the customer. Restructuring may consist of reduction of interest, 1,126,285 244,582 276,240 605,463 principal or other payments legally due, or an extension in maturity materially beyond those typically offered for new facilities with similar risk. In 2019, ANZ implemented a more market responsive collateral valuation methodology for the home loan portfolio in Australia which increased the number of home loans being classified as impaired rather than past due. Comparative information has not been restated for the change in methodology. Additionally, refinement to underlying processes and associated data resulted in the transfer of loans from past due and sub-standard categories into impaired assets. Comparative information has been restated with a transfer from past due of $99 million and from sub-standard of $27 million. 157 157 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 16. FINANCIAL RISK MANAGEMENT (continued) CREDIT RISK (continued) CONCENTRATIONS OF CREDIT RISK Credit risk becomes concentrated when a number of customers are engaged in similar activities, have similar economic characteristics, or have similar activities within the same geographic region – therefore, they may be similarly affected by changes in economic or other conditions. The Group monitors its credit portfolio to manage risk concentration and rebalance the portfolio. The Group also applies single customer counterparty limits to protect against unacceptably large exposures to one single customer. Composition of financial instruments that give rise to credit risk by industry group are presented below: Agriculture, forestry, fishing and mining 38,562 38,124 2019 $m 2018 $m Loans and advances Other financial assets 2019 $m 1,070 168 65 2,008 699 2018 $m 705 122 61 920 355 247,351 187,194 2,932 1,754 1,905 242 1,194 3,141 3,401 2,612 1,379 708 209 650 3,148 2,414 6,976 6,697 7,087 3,446 41,874 2,524 44,091 54,429 17,216 7,086 8,269 20,283 15,389 922 75,066 75,763 8,449 6,711 6,599 12,780 55,344 3,388 23,796 8,439 6,849 6,390 12,360 48,059 23,538 351,894 352,155 46,721 13,078 13,583 15,177 22,213 45,473 13,530 12,075 15,220 24,679 Off-balance sheet credit related commitments 2019 $m 2018 $m 18,424 17,583 7,016 6,950 6,152 3,666 Total 2019 $m 58,056 15,593 13,473 15,694 16,925 2018 $m 56,412 15,577 13,860 13,462 16,381 37,821 344,569 273,074 2,854 41,927 55,159 15,837 6,947 7,980 21,834 13,382 80,978 70,819 79,539 68,077 408,077 408,693 65,842 20,406 23,046 38,601 41,003 62,018 20,686 20,705 40,202 40,475 618,295 607,813 340,996 276,240 253,791 245,108 1,213,082 1,129,161 (3,509) (2,917) (13) - (668) (526) (4,190) (3,443) 614,786 604,896 340,983 276,240 253,123 244,582 1,208,892 1,125,718 (398) (430) 870 997 - - - - - - - - (398) (430) 870 997 Business services Construction Electricity, gas and water supply Entertainment, leisure and tourism Financial, investment and insurance Government and official institutions Manufacturing Personal lending Property services Retail trade Transport and storage Wholesale trade Other Gross total Allowance for ECL Subtotal Unearned income Capitalised brokerage/mortgage origination fees Maximum exposure to credit risk 615,258 605,463 340,983 276,240 253,123 244,582 1,209,364 1,126,285 158 158 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 16. FINANCIAL RISK MANAGEMENT (continued) CREDIT RISK (continued) COLLATERAL MANAGEMENT We use collateral for on and off-balance sheet exposures to mitigate credit risk if a counterparty cannot meet its repayment obligations. Where there is sufficient collateral, an expected credit loss is not recognised. This is largely the case for certain lending products that are secured by corresponding investment for which the margin loans are utilised and for reverse repurchase agreements. For some products, the collateral provided by customers is fundamental to the product’s structuring, so it is not strictly the secondary source of repayment - for example, lending secured by trade receivables is typically repaid by the collection of those receivables. During the period there was no change in our collateral policies. The nature of collateral or security held for the relevant classes of financial assets is as follows: Net loans and advances Loans - housing and personal Housing loans are secured by mortgage(s) over property and additional security may take the form of guarantees and deposits. Personal lending (including credit cards and overdrafts) is predominantly unsecured. If we take security, then it is restricted to eligible vehicles, motor homes and other assets. Loans - business Business loans may be secured, partially secured or unsecured. Typically, we take security by way of a mortgage over property and/or a charge over the business or other assets. If appropriate, we may take other security to mitigate the credit risk, for example: guarantees, standby letters of credit or derivative protection. Other financial assets Trading securities, Investment securities (from 1 October 2018), Available- for-sale assets (prior to 1 October 2018), Derivatives and Other financial assets Off-balance sheet positions Undrawn and contingent facilities For trading securities, we do not seek collateral directly from the issuer or counterparty. However, the collateral may be implicit in the terms of the instrument (for example, with an asset-backed security). The terms of debt securities may include collateralisation. For derivatives, we typically terminate all contracts with the counterparty and settle on a net basis at market levels current at the time of a counterparty default under International Swaps and Derivatives Association (ISDA) Master Agreements. Our preferred practice is to use a Credit Support Annex (CSA) to the ISDA so that open derivative positions with the counterparty are aggregated and cash collateral (or other forms of eligible collateral) is exchanged daily. The collateral is provided by the counterparty when their position is out of the money (or provided to the counterparty by ANZ when our position is out of the money). Collateral for off balance sheet positions is mainly held against undrawn facilities, and they are typically performance bonds or guarantees. Undrawn facilities that are secured include housing loans secured by mortgages over residential property and business lending secured by commercial real estate and/or charges over business assets. The table below shows the estimated value of collateral we hold and the net unsecured portion of credit exposures: Credit exposure Total value of collateral Unsecured portion of credit exposure Net loans and advances Other financial assets Off-balance sheet positions 2019 $m 615,258 340,983 253,123 2018 $m 605,463 276,240 244,582 Total 1,209,364 1,126,285 2019 $m 490,188 31,898 48,225 570,311 2018 $m 482,097 33,215 49,141 564,453 2019 $m 125,070 309,085 204,898 639,053 2018 $m 123,366 243,025 195,441 561,832 159 159 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 16. FINANCIAL RISK MANAGEMENT (continued) MARKET RISK MARKET RISK OVERVIEW, MANAGEMENT AND CONTROL RESPONSIBILITIES Market risk stems from the Group’s trading and balance sheet management activities and the impact of changes and correlation between interest rates, foreign exchange rates, credit spreads and volatility in bond, commodity or equity prices. The BRC delegates responsibility for day-to-day management of both market risks and compliance with market risk policies to the Credit & Market Risk Committee (CMRC) and the Group Asset & Liability Committee (GALCO). Within overall strategies and policies established by the BRC, business units and risk management have joint responsibility for the control of market risk at the Group level. The Market Risk team (a specialist risk management unit independent of the business) allocates market risk limits at various levels and monitors and reports on them daily. This detailed framework allocates individual limits to manage and control exposures using risk factors and profit and loss limits. Management, measurement and reporting of market risk is undertaken in two broad categories: Traded Market Risk Non-Traded Market Risk Risk of loss associated with the management of non-traded interest rate risk, liquidity risk and foreign exchange exposures. This includes interest rate risk in the banking book. This risk of loss arises from adverse changes in the overall and relative level of interest rates for different tenors, differences in the actual versus expected net interest margin, and the potential valuation risk associated with embedded options in financial instruments and bank products. Risk of loss from changes in the value of financial instruments due to movements in price factors for both physical and derivative trading positions. Principal risk categories monitored are: 1. Currency risk – potential loss arising from changes in foreign exchange rates or their implied volatilities. 2. Interest rate risk – potential loss from changes in market interest rates or their implied volatilities. 3. Credit spread risk – potential loss arising from a movement in margin or spread relative to a benchmark. 4. Commodity risk – potential loss arising from changes in commodity prices or their implied volatilities. 5. Equity risk – potential loss arising from changes in equity prices. MEASUREMENT OF MARKET RISK We primarily manage and control market risk using Value at Risk (VaR), sensitivity analysis and stress testing. VaR gauges the Group’s possible daily loss based on historical market movements. The Group’s VaR approach for both traded and non-traded risk is historical simulation. We use historical changes in market rates, prices and volatilities over:  the previous 500 business days, to calculate standard VaR, and  a 1-year stressed period, to calculate stressed VaR. We calculate traded and non-traded VaR using one-day and ten-day holding periods. For stressed VaR, we use a ten-day period. Back testing is used to ensure our VaR models remain accurate. ANZ measures VaR at a 99% confidence interval which means there is a 99% chance that a loss will not exceed the VaR for the relevant holding period. 160 160 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued) NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 16. FINANCIAL RISK MANAGEMENT (continued) MARKET RISK (continued) TRADED AND NON-TRADED MARKET RISK Traded market risk The table below shows the traded market risk VaR on a diversified basis by risk categories: Traded value at risk 99% confidence Foreign exchange Interest rate Credit Commodity Equity Diversification benefit1 Total VaR 2019 2018 High for year $m Low for year $m Average for year $m As at $m High for year $m Low for year $m Average for year $m As at $m 1.4 3.6 5.1 1.6 - (5.5) 6.2 9.5 10.4 5.4 3.9 - n/a 13.4 1.2 3.6 1.2 1.4 - n/a 5.1 4.1 5.8 3.1 2.2 - (7.2) 8.0 3.7 8.4 2.5 3.7 - (10.5) 7.8 10.3 16.0 6.5 4.5 - n/a 19.9 1.7 4.9 2.3 1.4 - n/a 6.9 4.2 7.9 4.0 3.1 - (8.1) 11.1 1. The diversification benefit reflects risks that offset across categories. The high and low VaR figures reported for each factor did not necessarily occur on the same day as the high and low VaR reported for the Group as a whole. Consequently, a diversification benefit for high and low would not be meaningful and is therefore omitted from the table. Non-traded market risk Balance sheet risk management The principal objectives of balance sheet risk management are to maintain acceptable levels of interest rate and liquidity risk to mitigate the negative impact of movements in interest rates on the earnings and market value of the Group’s banking book, while ensuring the Group maintains sufficient liquidity to meet its obligations as they fall due. Interest rate risk management Non-traded interest rate risk relates to the potential adverse impact of changes in market interest rates on the Group’s future net interest income. This risk arises from two principal sources, namely mismatches between the repricing dates of interest bearing assets and liabilities; and the investment of capital and other non-interest bearing liabilities in interest bearing assets. Interest rate risk is reported using VaR and scenario analysis (based on the impact of a 1% rate shock). The table below shows VaR figures for non-traded interest rate risk for the combined Group as well as Australia, New Zealand and Asia Pacific, Europe and Americas (APEA) geographies which are calculated separately. Non-traded value at risk 99% confidence Australia New Zealand Asia Pacific, Europe & America Diversification benefit1 Total VaR 2019 2018 High for year $m Low for year $m Average for year $m As at $m High for year $m Low for year $m Average for year $m As at $m 22.7 9.6 17.6 (17.8) 32.1 22.7 9.6 17.7 n/a 32.1 16.4 7.1 12.9 18.9 8.0 16.1 n/a (14.8) 25.2 28.2 21.9 6.8 15.1 (16.1) 27.7 32.7 7.1 15.1 n/a 36.4 20.3 5.6 12.5 n/a 26.0 23.6 6.6 13.7 (14.4) 29.5 1. The diversification benefit reflects the historical correlation between the regions. The high and low VaR figures reported for the region did not necessarily occur on the same day as the high and low VaR reported for the Group as a whole. Consequently, a diversification benefit for high and low would not be meaningful and is therefore omitted from the table. 161 161 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 16. FINANCIAL RISK MANAGEMENT (continued) MARKET RISK (continued) We undertake scenario analysis to stress test the impact of extreme events on the Group’s market risk exposures. We model a 1% overnight parallel positive shift in the yield curve to determine the potential impact on our net interest income over the next 12 months. This is a standard risk measure which assumes the parallel shift is reflected in all wholesale and customer rates. The table below shows the outcome of this risk measure for the current and previous financial years, expressed as a percentage of reported net interest income. A positive number signifies that a rate increase is positive for net interest income over the next 12 months. Impact of 1% rate shock As at period end Maximum exposure Minimum exposure Average exposure (in absolute terms) 1. Prior period numbers have been restated to reflect IRR model enhancements 2019 20181 1.19% 1.19% 0.33% 0.69% 1.21% 1.79% 0.77% 1.11% EQUITY SECURITIES DESIGNATED AT FVOCI (FROM 1 OCTOBER 2018) AND AVAILABLE-FOR-SALE (PRIOR TO 1 OCTOBER 2018) Our investment securities (from 1 October 2018) and available-for-sale financial assets (prior to 1 October 2018) contain equity investment holdings which predominantly comprise investments we hold for longer-term strategic reasons. The market risk impact on these equity investments is not captured by the Group’s VaR processes for traded and non-traded market risks. Therefore, the Group regularly reviews the valuations of the investments within the portfolio and assesses whether the investments are appropriately measured based on the recognition and measurement policies set out in Note 11 Investment securities. FOREIGN CURRENCY RISK – STRUCTURAL EXPOSURES Our investment of capital in foreign operations - for example, branches, subsidiaries or associates with functional currencies other than the Australian Dollar - exposes the Group to the risk of changes in foreign exchange rates. Variations in the value of these foreign operations arising as a result of exchange differences are reflected in the foreign currency translation reserve in equity. Where it is considered appropriate, the Group takes out economic hedges against larger foreign exchange denominated revenue streams (primarily New Zealand Dollar, US Dollar and US Dollar correlated). The primary objective of hedging is to ensure that, if practical, the consolidated capital ratios are neutral to the effect of changes in exchange rates. 162 162 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 16. FINANCIAL RISK MANAGEMENT (continued) LIQUIDITY AND FUNDING RISK LIQUIDITY RISK OVERVIEW, MANAGEMENT AND CONTROL RESPONSIBILITIES Liquidity risk is the risk that the Group is either:  unable to meet its payment obligations (including repaying depositors or maturing wholesale debt) when they fall due; or  does not have the appropriate amount, tenor and composition of funding and liquidity to fund increases in its assets. Management of liquidity and funding risks are overseen by GALCO. The Group’s liquidity and funding risks are governed by a set of principles approved by the BRC and include:  maintaining the ability to meet all payment obligations in the immediate term;  ensuring that the Group has the ability to meet ‘survival horizons’ under a range of ANZ specific, and general market, liquidity stress scenarios, at the site and Group-wide level, to meet cash flow obligations over the short to medium term;  maintaining strength in the Group’s balance sheet structure to ensure long term resilience in the liquidity and funding risk profile;  ensuring the liquidity management framework is compatible with local regulatory requirements;  preparing daily liquidity reports and scenario analysis to quantify the Group’s positions;  targeting a diversified funding base to avoid undue concentrations by investor type, maturity, market source and currency;  holding a portfolio of high quality liquid assets to protect against adverse funding conditions and to support day-to-day operations; and  establishing detailed contingency plans to cover different liquidity crisis events. KEY AREAS OF MEASUREMENT FOR LIQUIDITY RISK Scenario modelling of funding sources ANZ’s liquidity risk appetite is defined by a range of regulatory and internal liquidity metrics mandated by the Board. The metrics cover a range of scenarios of varying duration and level of severity. A key component of this framework is the Liquidity Coverage Ratio (LCR), which is a severe short term liquidity stress scenario mandated by banking regulators including APRA. As part of meeting LCR requirements, the Group has a Committed Liquidity Facility (CLF) with the Reserve Bank of Australia. The CLF has been established to offset the shortage of available High Quality Liquid Assets (HQLA) in Australia and provides an alternative form of contingent liquidity. The total amount of the CLF available to a qualifying Australian Deposit-taking Institution is set annually by APRA. From 1 January 2019, ANZ’s CLF is $48.0 billion (2018 calendar year end: $46.9 billion). Liquid assets The Group holds a portfolio of high quality (unencumbered) liquid assets to protect the Group’s liquidity position in a severely stressed environment, to meet regulatory requirements. HQLA comprise three categories consistent with Basel III LCR requirements:  HQLA1- Cash and highest credit quality government, central bank or public sector securities eligible for repurchase with central banks to provide same-day liquidity.  HQLA2 - High credit quality government, central bank or public sector securities, high quality corporate debt securities and high quality covered bonds eligible for repurchase with central banks to provide same-day liquidity.  Alternative liquid assets (ALA) - Assets qualifying as collateral for the CLF and eligible securities that the Reserve Bank of New Zealand (RBNZ) will accept in its domestic market operations. LIQUIDITY RISK OUTCOMES1 Liquidity Coverage Ratio ANZ’s Liquidity Coverage Ratio (LCR) averaged 140% for 2019, an increase from the 2018 average of 138%, and above the regulatory minimum of 100%. Net Stable Funding Ratio ANZ’s Net Stable Funding Ratio (NSFR) as at 30 September 2019 was 116% (2018: 115%), above the regulatory minimum of 100%. 1. This information is not within the scope of the external audit of the Group Financial Report by the Group’s external auditor, KPMG. The Liquidity Coverage Ratio and Net Stable Funding Ratio are non-IFRS disclosures and are disclosed as part of the Group's APS 330 Public Disclosure which is subject to specific review procedures in accordance with the Australian Standard on Related Services (ASRS) 4400 Agreed upon Procedures Engagements to Report Factual Findings. 163 163 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 16. FINANCIAL RISK MANAGEMENT (continued) LIQUIDITY AND FUNDING RISK (continued) Liquidity crisis contingency planning The Group maintains APRA-endorsed liquidity crisis contingency plans for analysing and responding to a liquidity threatening event at a country and Group-wide level. Key liquidity contingency crisis planning requirements and guidelines include: Ongoing business management Early signs/ mild stress Severe Stress  Establish crisis/severity levels  Monitoring and review  Activate contingency funding plans  Liquidity limits  Management actions not requiring  Management actions for altering asset and liability  Early warning indicators business rationalisation behaviour Assigned responsibility for internal and external communications and the appropriate timing to communicate Since the precise nature of any stress event cannot be known in advance, we design the plans to be flexible to the nature and severity of the stress event with multiple variables able to be accommodated in any plan. Group funding The Group monitors the composition and stability of its funding so that it remains within the Group’s funding risk appetite. This approach ensures that an appropriate proportion of the Group’s assets are funded by stable funding sources, including customer deposits; longer-dated wholesale funding (with a remaining term exceeding one year); and equity. Funding plans prepared Considerations in preparing funding plans  3 year strategic plan prepared annually  Customer balance sheet growth  Annual funding plan as part of budgeting process  Forecasting in light of actual results as a calibration to the annual plan  Changes in wholesale funding including: targeted funding volumes; markets; investors; tenors; and currencies for senior, secured, subordinated, hybrid transactions and market conditions 164 164 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 16. FINANCIAL RISK MANAGEMENT (continued) LIQUIDITY AND FUNDING RISK (continued) RESIDUAL CONTRACTUAL MATURITY ANALYSIS OF GROUP’S LIABILITIES The tables below provide residual contractual maturity analysis of financial liabilities, including financial liablities reclassified to held for sale, at 30 September within relevant maturity groupings. All outstanding debt issuance and subordinated debt is profiled on the earliest date on which the Group may be required to pay. All at-call liabilities are reported in the “Less than 3 months” category. Any other items without a specified maturity date are included in the “After 5 years” category. The amounts represent principal and interest cash flows - so they may differ from equivalent amounts reported on balance sheet. For the purpose of this note, liabilities presented as liabilities held for sale in the Balance Sheet have been reallocated to their respective Balance Sheet categories. It should be noted that this is not how the Group manages its liquidity risk. The management of this risk is detailed on page 163. 2019 Settlement balances owed by ANZ Collateral received Deposits and other borrowings Policy liabilities External unit holder liabilities Liability for acceptances Debt issuances1 Derivative liabilities (excluding those held for balance sheet management)2 Derivative assets and liabilities (balance sheet management) - Funding Receive leg Pay leg - Other balance sheet management Receive leg Pay leg 2018 Settlement balances owed by ANZ Collateral received Deposits and other borrowings Policy liabilities External unit holder liabilities Liability for acceptances Debt issuances1 Derivative liabilities (excluding those held for balance sheet management)2 Derivative assets and liabilities (balance sheet management) - Funding Receive leg Pay leg - Other balance sheet management Receive leg Pay leg Less than 3 months $m 10,838 7,929 3 to 12 months $m 29 - 1 to 5 years $m - - After 5 years $m - - Total $m 10,867 7,929 530,392 102,731 7,657 100 640,880 - - 760 7,948 108,501 - - - - - - - - - 18,985 95,632 17,886 - - - - - 760 140,451 108,501 (27,588) (29,128) (82,588) (22,238) (161,542) 26,778 26,594 77,686 21,190 152,248 (85,489) (26,218) (11,632) (1,893) (125,232) 85,887 26,980 13,071 2,311 128,249 11,810 6,542 518,650 38,325 4,712 803 5,575 60,499 - - - - 92,213 12,444 2 - - 9 - - - - 117 1,271 - - 11,810 6,542 623,424 39,607 4,712 803 21,538 83,685 23,399 134,197 - - - 60,499 (17,972) (30,894) (85,054) (35,580) (169,500) 17,936 29,757 82,344 35,431 165,468 (52,708) (16,646) (14,401) 53,022 16,879 15,283 (2,089) 2,256 (85,844) 87,440 1. Any callable wholesale debt instruments have been included at their next call date. Balance includes subordinated debt instruments that may be settled in cash or in equity, at the option of the Company, and perpetual debt instruments after 5 years. 2. The full mark-to-market of derivative liabilities (excluding those held for balance sheet management) is included in the ‘less than 3 months’ category. At 30 September 2019, $209,341 million (2018: $202,531 million) of the Group’s undrawn facilities and $44,451 million (2018: $42,577 million) of its issued guarantees mature in less than 1 year, based on the earliest date on which the Group may be required to pay. 165 165 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 17. FAIR VALUE OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES The Group carries a significant number of financial instruments on the balance sheet at fair value. In addition the Group also holds assets classified as held for sale which are measured at fair value less costs to sell. The fair value is the best estimate of the price that would be received to sell an asset, or paid to transfer a liability, in an orderly transaction between market participants at the measurement date. VALUATION The Group has an established control framework, including appropriate segregation of duties, to ensure that fair values are accurately determined, reported and controlled. The framework includes the following features:  products are approved for transacting with external customers and counterparties only where fair values can be appropriately determined;  quoted market prices used to value financial instruments are independently verified with information from external pricing providers;  fair value methodologies and inputs are evaluated and approved by a function independent of the party that undertakes the transaction;  movements in fair values are independently monitored and explained by reference to underlying factors relevant to the fair value; and  valuation adjustments (such as funding valuation adjustments, credit valuation adjustments and bid-offer adjustments) are independently validated and monitored. If the Group holds offsetting risk positions, then the Group uses the portfolio exception in AASB 13 Fair Value Measurement (AASB 13) to measure the fair value of such groups of financial assets and financial liabilities. We measure the portfolio based on the price that would be received to sell a net long position (an asset) for a particular risk exposure, or to transfer a net short position (a liability) for a particular risk exposure. Fair value designation We designate certain loans and advances and certain deposits and other borrowings and debt issuances as fair value through profit or loss:  where they contain a separable embedded derivative which significantly modifies the instruments’ cash flow; or  in order to eliminate an accounting mismatch which would arise if the asset or liabilities were otherwise carried at amortised cost. This mismatch arises as we measure the derivative financial instruments (which we acquired to mitigate interest rate risk of the assets or liabilities) at fair value through profit or loss. Our approach ensures that we recognise the fair value movements on the assets or liabilities in profit or loss in the same period as the movement on the associated derivatives. We may also designate certain loans and advances, certain deposits and other borrowings and debt issuances as fair value through profit or loss where they are managed on a fair value basis to align the measurement with how the instruments are managed. FAIR VALUE APPROACH AND VALUATION TECHNIQUES We use valuation techniques to estimate the fair value of assets and liabilities for recognition, measurement and disclosure purposes where no quoted price in an active market exists for that asset or liability. This includes the following: Asset or Liability Financial instruments classified as: - Trading securities - Securities sold short - Derivative financial assets and financial liabilities - Investment securities (from 1 October 2018) - Available-for-sale assets (prior to 1 October 2018) Financial instruments classified as: - Net loans and advances - Deposits and other borrowings - Debt issuances Fair Value Approach Valuation techniques are used that incorporate observable market inputs for financial instruments with similar credit risk, maturity and yield characteristics. Equity instruments that are not traded in active markets may be measured using comparable company valuation multiples. Discounted cash flow techniques are used whereby contractual future cash flows of the instrument are discounted using wholesale market interest rates, or market borrowing rates for debt with similar maturities or yield curve appropriate for the remaining term to maturity. Assets and liabilities held for sale Valuation based on the expected sale price before transaction costs. 166 166 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 17. FAIR VALUE OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES (continued) CLASSIFICATION OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES The following tables set out the classification of financial asset and liability categories according to measurement bases together with their carrying amounts as reported on the balance sheet. Financial assets Cash and cash equivalents Settlement balances owed to ANZ Collateral paid Trading securities Derivative financial instruments Investment securities Available-for-sale assets Net loans and advances Regulatory deposits Assets held for sale1 Other financial assets Total Financial liabilities Settlement balances owed by ANZ Collateral received Deposits and other borrowings Derivative financial instruments Liabilities held for sale1 Payables and other liabilities Debt issuances Total At amortised cost $m 2019 At fair value $m Note At amortised cost $m 2018 At fair value $m Total $m 81,621 3,739 15,006 43,169 Total $m 84,636 2,319 11,043 37,722 68,423 - 81,621 3,739 15,006 - - - - - 43,169 120,667 120,667 5,999 77,710 83,709 - - - 84,636 2,319 11,043 - - - - - - - 37,722 68,423 - 74,284 74,284 614,336 922 615,258 604,331 133 604,464 879 - 3,118 - 1,420 - 879 1,420 3,118 882 727 2,899 - 43,151 - 882 43,878 2,899 724,698 243,888 968,586 706,837 223,713 930,550 10,867 7,929 - - 10,867 7,929 11,810 6,542 - - 11,810 6,542 635,376 2,301 637,677 615,818 2,332 618,150 8 9 10 11 11 12 14 10 - - 5,377 120,951 120,951 1,914 2,591 2,589 1,914 7,968 - 130 5,723 69,676 46,641 1,171 1,442 69,676 46,771 6,894 121,179 15 127,102 129,691 119,737 786,651 130,346 916,997 759,760 121,262 881,022 1. Assets held for sale and liabilities held for sale include only the components of assets or liabilities held for sale which are financial instruments. FAIR VALUE HIERARCHY The Group categorises assets and liabilities carried at fair value into a fair value hierarchy as required by AASB 13 based on the observability of inputs used to measure the fair value:  Level 1 - valuations based on quoted prices (unadjusted) in active markets for identical assets or liabilities;  Level 2 - valuations using inputs other than quoted prices included within Level 1 that are observable for a similar asset or liability, either directly or indirectly; and  Level 3 - valuations where significant unobservable inputs are used to measure the fair value of the asset or liability. 167 167 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 17. FAIR VALUE OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES (continued) The following table presents assets and liabilities carried at fair value in accordance with the fair value hierarchy: Fair value measurements Quoted market price (Level 1) Using observable inputs (Level 2) Using unobservable inputs (Level 3) Total 2019 $m 2018 $m 2019 $m 2018 $m 2019 $m 2018 $m 2019 $m 2018 $m Assets Trading securities1 Derivative financial instruments Investment securities2 Available-for-sale assets2 Net loans and advances (measured at fair value) Assets held for sale3 Total Liabilities 37,768 30,855 5,401 6,867 365 76,000 - - - 647 120,241 67,717 - 69,508 - - 499 - 922 3,695 133 1,952 44,623 - 61 - 1,211 - 43,169 59 120,667 - 77,710 37,722 68,423 - - - - 1,081 - 74,284 - - 922 133 1,952 44,623 114,133 101,010 129,015 123,035 1,272 1,140 244,420 225,185 Deposits and other borrowings (designated at fair value) Derivative financial instruments Payables and other liabilities4 Debt issuances (designated at fair value) Liabilities held for sale3 Total - 881 2,553 - - - 2,301 2,332 1,680 120,018 67,952 1,159 - - 38 2,589 2,121 12 1,442 46,829 - 52 - - - - 2,301 2,332 44 120,951 69,676 - - - 2,591 2,589 2,121 1,171 1,442 46,829 3,434 2,839 127,067 118,567 52 44 130,553 121,450 1. During the year, there were no material transfers from Level 2 to Level1 (2018: $953 million) in Trading Securities. Transfers from Level 1 to Level 2 for the year and previous periods are immaterial. Transfers into and out of levels are measured at the beginning of the reporting period in which the transfer occurred. 2. On adoption of AASB 9 on 1 October 2018, the classification and measurement of financial assets was revised. The available-for-sale classification used in comparative periods no longer exists under AASB 9 and a new classification of investment securities was introduced. Comparative information has not been restated. 3. The amount classified as Assets and Liabilities held for sale relates to assets and liabilities measured at fair value less cost to sell in accordance with AASB 5 Non-current Assets Held for Sale and Discontinued Operations. The amount presented reflects fair value excluding cost to sell but including intercompany eliminations. 4. Payables and other liabilities relates to securities sold short, which we classify as held for trading and measured at fair value through profit or loss. FAIR VALUE MEASUREMENT INCORPORATING UNOBSERVABLE MARKET DATA Level 3 fair value measurements The net balance of Level 3 is an asset of $1,220 million (2018: $1,096 million). The assets and liabilities which incorporate significant unobservable inputs primarily include:  equities for which there is no active market or traded prices cannot be observed;  structured credit products for which credit spreads and default probabilities relating to the reference assets and derivative counterparties cannot be observed;  other derivatives referencing market rates that cannot be observed primarily due to lack of market activity. Movement in Level 3 balance is mainly due to the revaluation of the Group’s investment in Bank of Tianjin. There were no material transfers in or out of Level 3 during the period. 168 168 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 17. FAIR VALUE OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES (continued) Bank of Tianjin (BoT) The investment is valued based on comparative price-to-book (P/B) multiples (a P/B multiple is the ratio of the market value of equity to the book value of equity). The extent of judgement applied in determining the appropriate multiple and comparator group from which the multiple is derived are non-observable inputs which have resulted in the Level 3 classification. Sensitivity to Level 3 data inputs When we make assumptions due to significant inputs not being directly observable in the market place (Level 3 inputs), then changing these assumptions changes the Group’s estimate of the instrument’s fair value. Favourable and unfavourable changes are determined by changing the primary unobservable parameter used to derive the valuation. Bank of Tianjin (BoT) The valuation of the BoT investment is sensitive to the selected unobservable input, being the P/B multiple. If the P/B multiple was increased or decreased by 10% it would result in a $111 million (2018: $102 million) increase or decrease to the fair value of the investment, which would be recognised in shareholders’ equity. Other The remaining Level 3 balance is immaterial and changes in the Level 3 inputs have a minimal impact on net profit and net assets of the Group. Deferred fair value gains and losses Where fair values are determined using unobservable inputs significant to the fair value of a financial instrument, the Group does not immediately recognise the difference between the transaction price and the amount we determine based on the valuation technique (day one gain or loss) in profit or loss. After initial recognition, we recognise the deferred amount in profit or loss on a straight line basis over the life of the transaction or until all inputs become observable. The day one gains and losses deferred are not material. FINANCIAL ASSETS AND FINANCIAL LIABILITIES NOT MEASURED AT FAIR VALUE The following table sets out the Group’s basis of estimating fair values of financial instruments carried at amortised cost: Financial Asset and Liability Fair Value Approach Investment securities - debt securities at amortised cost Net loans and advances to banks Net loans and advances to customers Deposit liability without a specified maturity or at call Calculated based on quoted market prices or observable inputs as applicable. If quoted market prices are not available, we use a discounted cash flow model using a yield curve appropriate for the remaining term to maturity of the debt instrument. The fair value reflects adjustments to credit spreads applicable for that instrument. Discounted cash flows using prevailing market rates for loans with similar credit quality. Present value of future cash flows, discounted using a curve that incorporates changes in wholesale market rates, the Group’s cost of wholesale funding and the customer margin, as appropriate. The amount payable on demand at the reporting date. We do not adjust the fair value for any value we expect the Group to derive from retaining the deposit for a future period. Interest bearing fixed maturity deposits and other borrowings and acceptances with quoted market rates Market borrowing rates of interest for debt with a similar maturity are used to discount contractual cash flows to derive the fair value. Debt issuances Calculated based on quoted market prices or observable inputs as applicable. If quoted market prices are not available, we use a discounted cash flow model using a yield curve appropriate for the remaining term to maturity of the debt instrument. The fair value reflects adjustments to credit spreads applicable to ANZ for that instrument. 169 169 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 17. FAIR VALUE OF FINANCIAL ASSETS AND FINANCIAL LIABILITIES (continued) The financial assets and financial liabilities listed in the table below are carried at amortised cost on the Group’s Balance Sheet. While this is the value at which we expect the assets will be realised and the liabilities settled, the Group provides an estimate of the fair value of the financial assets and financial liabilities at balance date in the table below. Categorised into fair value hierarchy At amortised cost Quoted market price (Level 1) Using observable inputs (Level 2) With significant non- observable inputs (Level 3) Fair value (total) 2019 $m 2018 $m 2019 $m 2018 $m 2019 $m 2018 $m 2019 $m 2018 $m 2019 $m 2018 $m Financial assets Net loans and advances1 614,336 605,330 Investment securities2 Total Financial liabilities 5,999 - 620,335 605,330 Deposits and other borrowings1 635,376 617,397 - - - - - 22,629 29,586 592,704 575,691 615,333 605,277 - - 5,997 - - - 5,997 - 28,626 29,586 592,704 575,691 621,330 605,277 Debt issuances Total 127,102 119,737 43,304 43,413 85,484 77,205 762,478 737,134 43,304 43,413 721,144 694,768 - 635,660 617,563 - - - - 635,660 617,563 - 128,788 120,618 - 764,448 738,181 1. Net loans and advances and deposits and other borrowings include amounts reclassified to assets and liabilities held for sale (refer Note 29 Discontinued Operations and Assets and Liabilities Held for Sale). 2. Investment securities under AASB 9 includes securities measured at amortised cost. KEY JUDGEMENTS AND ESTIMATES The Group evaluates the material accuracy of the valuations incorporated in the financial statements as they can involve a high degree of judgement and estimation in determining the carrying values of financial assets and financial liabilities at the balance sheet date. The majority of valuation models the Group uses employ only observable market data as inputs. However, for certain financial instruments, we may use data that is not readily observable in current markets. If we use unobservable market data, then we need to exercise more judgement to determine fair value depending on the significance of the unobservable input to the overall valuation. Generally, we derive unobservable inputs from other relevant market data and compare them to observed transaction prices where available. When establishing the fair value of a financial instrument using a valuation technique, the Group considers valuation adjustments in determining the fair value. We may apply adjustments (such as bid/offer spreads, credit valuation adjustments and funding valuation adjustments – refer Note 10 Derivative Financial Instruments) to the techniques used to reflect the Group’s assessment of factors that market participants would consider in setting fair value. 170 170 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 18. ASSETS CHARGED AS SECURITY FOR LIABILITIES AND COLLATERAL ACCEPTED AS SECURITY FOR ASSETS The following disclosure excludes the amounts presented as collateral paid and received in the Balance Sheet that relate to derivative liabilities and derivative assets respectively. The terms and conditions of those collateral agreements are included in the standard Credit Support Annex that forms part of the International Swaps and Derivatives Association Master Agreement. ASSETS CHARGED AS SECURITY FOR LIABILITIES Assets charged as security for liabilities include the following types of instruments:  Securities provided as collateral for repurchase transactions. These transactions are governed by standard industry agreements;  UDC Secured Investments are secured by a security interest granted under a trust deed over all of UDC’s present and future assets and undertakings, to Trustees Executors Limited, as supervisor. The assets subject to the security interest comprise mainly loans to UDC's customers and certain plant and equipment. The security interest secures all amounts payable by UDC on the UDC Secured Investments and all other monies payable by UDC under the trust deed;  Specified residential mortgages provided as security for notes and bonds issued to investors as part of ANZ’s covered bond programs;  Collateral provided to central banks; and  Collateral provided to clearing houses. The carrying amount of assets pledged as security are as follows: Securities sold under arrangements to repurchase1 Assets pledged as collateral for UDC Secured Investments Residential mortgages provided as security for covered bonds Other 1. The amounts disclosed as securities sold under arrangements to repurchase include both:  assets pledged as security which continue to be recognised on the Group's balance sheet; and  assets repledged, which are included in the disclosure below. COLLATERAL ACCEPTED AS SECURITY FOR ASSETS 2019 $m 43,213 3,228 30,799 4,927 2018 $m 40,164 3,019 29,455 2,794 ANZ has received collateral associated with various financial instruments. Under certain transactions ANZ has the right to sell, or to repledge, the collateral received. These transactions are governed by standard industry agreements. The fair value of collateral we have received and that which we have sold or repledged is as follows: Fair value of assets which can be sold or repledged Fair value of assets sold or repledged 2019 $m 37,990 29,460 2018 $m 36,122 23,300 171 171 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 19. OFFSETTING We offset financial assets and financial liabilities in the balance sheet (in accordance with AASB 132 Financial Instruments: Presentation) when there is:  a current legally enforceable right to set off the recognised amounts in all circumstances; and  an intention to settle the asset and liability on a net basis, or to realise the asset and settle the liability simultaneously. If the above conditions are not met, the financial assets and financial liabilities are presented on a gross basis. The Group does not have any arrangements that satisfy the conditions necessary to offset financial assets and financial liabilities within the balance sheet. The following table identifies financial assets and financial liabilities which have not been offset but are subject to enforceable master netting agreements (or similar arrangements) and the related amounts not offset in the balance sheet. We have not taken into account the effect of over- collateralisation. Amount subject to master netting agreement or similar Total amounts recognised in the Balance Sheet $m Amounts not subject to master netting agreement or similar $m Total $m Financial instruments $m Financial collateral (received)/ pledged $m Net amount $m 2019 Derivative financial assets 120,667 (4,019) 116,648 (103,247) (6,378) 7,023 Reverse repurchase, securities borrowing and similar agreements1 37,102 (5,299) 31,803 (1,414) (30,389) - Total financial assets 157,769 (9,318) 148,451 (104,661) (36,767) Derivative financial liabilities (120,951) 3,145 (117,806) 103,247 10,970 7,023 (3,589) Repurchase, securities lending and similar agreements2 (41,367) 17,781 (23,586) 1,414 22,172 - Total financial liabilities (162,318) 20,926 (141,392) 104,661 33,142 (3,589) Amount subject to master netting agreement or similar Total amounts recognised in the Balance Sheet $m Amounts not subject to master netting agreement or similar $m 68,426 35,310 103,736 (69,677) (38,378) (3,292) (4,738) (8,030) 3,644 Total $m Financial instruments $m Financial collateral (received)/ pledged $m 65,134 (54,251) (5,507) (398) (30,174) 30,572 95,706 (66,033) (54,649) 54,252 (35,681) 8,287 25,186 33,473 Net amount $m 5,376 - 5,376 (3,494) - (3,494) 12,794 (25,584) 398 (108,055) 16,438 (91,617) 54,650 2018 Derivative financial assets3 Reverse repurchase, securities borrowing and similar agreements1 Total financial assets Derivative financial liabilities3 Repurchase, securities lending and similar agreements2 Total financial liabilities 1. Reverse repurchase agreements:  with less than 90 days to maturity are presented in the Balance Sheet within cash and cash equivalents; or  with 90 days or more to maturity are presented in the Balance Sheet within net loans and advances. 2. Repurchase agreements are presented in the Balance Sheet within deposits and other borrowings. 3. Includes derivative assets and liabilities reclassified as held for sale. 172 172 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 20. GOODWILL AND OTHER INTANGIBLE ASSETS Balance at start of year Additions Amortisation expense2 Impairment expense Impairment on reclassification to held for sale3 Transferred to held for sale Foreign currency exchange difference Balance at end of year Cost Accumulated amortisation/impairment Carrying amount 1. Goodwill excludes notional goodwill in equity accounted investments. 2. 2018 includes an accelerated amortisation expense of $251 million. 3. Relates to discontinued operations in 2018 (refer to Note 29). Goodwill1 Software Other Intangibles Total 2019 $m 2018 $m 2019 $m 2018 $m 3,440 4,447 1,421 1,860 2019 $m 69 2018 $m 2019 $m 2018 $m 663 4,930 6,970 - - - - - 27 1 - (12) (421) (571) (4) 421 (517) (4) - - 2 390 (821) (17) - - 9 3,467 3,440 1,323 1,421 3,467 3,440 7,068 6,490 n/a n/a (5,745) (5,069) 3,467 3,440 1,323 1,421 - - - - - 2 71 75 (4) 71 - (38) - - (555) (1) 69 421 (517) (4) - - 31 391 (859) (29) (421) (1,126) 4 4,861 4,930 149 10,610 10,079 (80) (5,749) (5,149) 69 4,861 4,930 GOODWILL ALLOCATED TO CASH-GENERATING UNITS (CGUs) An annual assessment is made as to whether the current carrying value of goodwill is impaired. For the purposes of impairment testing, goodwill is allocated at the date of acquisition to a CGU. Goodwill is considered to be impaired if the carrying amount of the relevant CGU exceeds its recoverable amount. To estimate the recoverable amount of the CGU to which each goodwill component is allocated, we use a fair value less cost of disposal assessment approach for each segment. FAIR VALUE LESS COST OF DISPOSAL The Group has determined, using a market multiple approach, the fair value less costs of disposal of each CGU. This is primarily based on observable price earnings multiples reflecting the businesses and markets in which each CGU operates plus a control premium. The earnings are based on the current forecast earnings of the divisions. As at 30 September 2019, our impairment testing did not result in any material impairment being identified. For each of ANZ’s CGUs with goodwill, the price earnings multiples applied were as follows: Division Australia Retail and Commercial Institutional New Zealand Pacific 2019 17.9 14.7 17.8 17.7 2018 16.9 14.6 16.8 18.5 173 173 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 20. GOODWILL AND OTHER INTANGIBLE ASSETS (continued) RECOGNITION AND MEASUREMENT The table below details how we recognise and measure different intangible assets: Goodwill Software Definition Excess amount the Group has paid in acquiring a business over the fair value less costs of disposal of the identifiable assets and liabilities acquired. Purchases of “off the shelf’ software assets are capitalised as assets. Internal and external costs incurred in building software and computer systems costing greater than $20 million are capitalised as assets. Those less than $20 million are expensed in the year in which the costs are incurred. Other Intangible Assets Management fee rights Carrying value Cost less any accumulated impairment losses. Allocated to the cash generating unit to which the acquisition relates. Useful life Indefinite. Goodwill is reviewed for impairment at least annually or when there is an indication of impairment. Initially, measured at cost. Subsequently, carried at cost less accumulated amortisation and impairment losses. Initially, measured at fair value at acquisition. Subsequently, carried at cost less impairment losses. Costs incurred in planning or evaluating software proposals or in maintaining systems after implementation are not capitalised. Except for major core infrastructure, amortised over periods between 3-5 years. Major core infrastructure amortised over periods between 7 or 10 years. Management fee rights with an indefinite life are reviewed for impairment at least annually or where there is an indication of impairment. Depreciation method Not applicable. Straight-line method. Not applicable. KEY JUDGEMENTS AND ESTIMATES Management judgement is used to assess the recoverable value of goodwill, and other intangible assets, and the useful economic life of an asset, or if an asset has an indefinite life. We reassess the recoverability of the carrying value at each reporting date. The carrying amount of goodwill is based on judgements including the basis of assumptions and forecasts used for determining earnings for CGUs, headroom availability, and sensitivities of the forecasts to reasonably possible changes in assumptions. The level at which goodwill is allocated, the estimation of future earnings and the selection of earnings multiples applied requires significant judgement. At each balance date, software and other intangible assets, including those not yet ready for use, are assessed for indicators of impairment. In the event that an asset’s carrying amount is determined to be greater than its recoverable amount, the carrying value of the asset is written down immediately. In addition, the expected useful life of intangible assets, including software assets, are assessed at each reporting date. The assessment requires management judgement, and in relation to our software assets, a number of factors can influence the expected useful lives. These factors include changes to business strategy, significant divestments and the underlying pace of technological change. 174 174 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)21. OTHER PROVISIONS ECL allowance on undrawn facilities1 Customer remediation2 Restructuring costs Non-lending losses, frauds and forgeries Other Total other provisions (including liabilities reclassified as held for sale) Less: Other provisions reclassified as held for sale Total other provisions NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 2019 $m 668 1,139 64 94 349 2,314 (91) 2,223 2018 $m 526 602 105 100 191 1,524 (66) 1,458 1. Refer to Note 13 Allowance for Expected Credit Losses for movement analysis. 2. Customer remediation provisions relating to discontinued operations amounting to $228 million (2018: $174 million) have not been reclassified to liabilities held for sale as the Group remains accountable for customer remediation post sale completion. Balance at start of year New and increased provisions made during the year Provisions used during the year Unused amounts reversed during the year1 Balance at end of year (including liabilities reclassified as held for sale) Customer remediation $m Restructuring costs $m Non-lending losses, frauds and forgeries $m 602 857 (186) (134) 1,139 105 97 (117) (21) 64 100 18 (5) (19) 94 Other $m 191 338 (71) (109) 349 1. Customer remediation includes a $63 million transfer to the purchaser on completion of divestment of part of Wealth Australia discontinued operations. Customer remediation Customer remediation includes provisions for expected refunds to customers, remediation project costs and related customer and regulatory claims, penalties and litigation outcomes. Restructuring costs Provisions for restructuring costs arise from activities related to material changes in the scope of business undertaken by the Group or the manner in which that business is undertaken and include employee termination benefits. Costs relating to on-going activities are not provided for and are expensed as incurred. Non-lending losses, frauds and forgeries Non-lending losses include losses arising from certain legal actions not directly related to amounts of principal outstanding for loans and advances and losses arising from forgeries, frauds and the correction of operational issues. The amounts recognised are the best estimate of the consideration required to settle the present obligation at the reporting date, taking into account the risks and uncertainties that surround the events and circumstances that affect the provision. Other Other provisions comprise various other provisions including workers compensation, make-good provisions associated with leased premises, warranties and indemnities provided in connection with various disposals of businesses and assets, and contingent liabilities recognised as part of a business combination. 175 175 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 21. OTHER PROVISIONS (continued) RECOGNITION AND MEASUREMENT The Group recognises provisions when there is a present obligation arising from a past event, an outflow of economic resources is probable, and the amount of the provision can be measured reliably. The amount recognised is the best estimate of the consideration required to settle the present obligation at reporting date, taking into account the risks and uncertainties surrounding the timing and amount of the obligation. Where a provision is measured using the estimated cash flows required to settle the present obligation, its carrying amount is the present value of those cash flows.  KEY JUDGEMENTS AND ESTIMATES The Group holds provisions for various obligations including customer remediation, restructuring costs and surplus lease space, non- lending losses, fraud and forgeries and litigation related claims. These provisions involve judgements regarding the timing and outcome of future events, including estimates of expenditure required to satisfy such obligations. Where relevant, expert legal advice has been obtained and, in light of such advice, provisions and/or disclosures as deemed appropriate have been made. In relation to customer remediation, determining the amount of the provisions, which represent management’s best estimate of the cost of settling the identified matters, requires the exercise of significant judgement. It will often be necessary to form a view on a number of different assumptions, including, the number of impacted customers, the average refund per customer, the associated remediation project costs, and the implications of regulatory exposures and customer claims having regard to their specific facts and circumstances. Consequently, the appropriateness of the underlying assumptions is reviewed on a regular basis against actual experience and other relevant evidence including expert legal advices and adjustments are made to the provisions where appropriate. 176 176 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued) NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 2019 $m 2018 $m 26,490 27,205 705 89 126 - 731 (22) 1,629 32,664 60,783 11 60,794 12 92 - 113 127 (21) 323 31,737 59,265 140 59,405 $m 29,088 - (1) (1,880) (2) 27,205 22. SHAREHOLDERS’ EQUITY SHAREHOLDERS' EQUITY Ordinary share capital Reserves Foreign currency translation reserve Share option reserve FVOCI reserve Available-for-sale revaluation reserve Cash flow hedge reserve Transactions with non-controlling interests reserve Total reserves Retained earnings Share capital and reserves attributable to shareholders of the Company Non-controlling interests Total shareholders’ equity ORDINARY SHARE CAPITAL The table below details the movement in ordinary shares for the period. Balance at start of the year Bonus option plan1 Group employee share acquisition scheme Share buy-back2 Treasury shares in Wealth Australia discontinued operations3 2019 Number of shares 2018 Number of shares $m 2,873,618,118 27,205 2,937,415,327 2,999,796 - (42,032,991) - - - (1,120) 405 2,891,060 - (66,688,269) - Balance at end of year 2,834,584,923 26,490 2,873,618,118 1. The Company issued 1.4 million shares under the Bonus Option Plan (BOP) for the 2019 interim dividend and 1.6 million shares for the 2018 final dividend (1.4 million shares for the 2018 interim dividend and 1.5 million shares for the 2017 final dividend). 2. The Company completed a $3.0 billion on-market share buy-back of ANZ ordinary shares purchasing $1,120 million in the September 2019 full year (Sep 18 full year: $1,880 million) resulting in 42.0 million ANZ ordinary shares being cancelled in the September 2019 full year (Sep 18 full year: 66.7 million). 3. The successor fund transfer performed in preparation for the sale of the Group’s wealth business to Zurich and IOOF completed on 13 April 2019. As a result the Group no longer eliminates the ANZ shares previously held in Wealth Australia discontinued operations. 177 177 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 22. SHAREHOLDERS’ EQUITY (continued) RECOGNITION AND MEASUREMENT Ordinary shares Ordinary shares have no par value. They entitle holders to receive dividends, or proceeds available on winding up of the Company, in proportion to the number of fully paid ordinary shares held. They are recognised at the amount paid per ordinary share net of directly attributable costs. Every holder of fully paid ordinary shares present at a meeting in person, or by proxy, is entitled to:  on a show of hands, one vote; and  on a poll, one vote, for each share held. Treasury shares Treasury shares are shares in the Company which: Reserves: Foreign currency translation reserve Cash flow hedge reserve Available-for-sale reserve (prior to 1 October 2018) FVOCI reserve (from 1 October 2018)  the ANZ Employee Share Acquisition Plan purchases on market and have not yet distributed, or  the Company issues to the ANZ Employee Share Acquisition Plan and have not yet been distributed, or  the life insurance business purchased and held to back policy liabilities in the statutory funds prior to the successor fund transfer performed in preparation for the sale of the Group’s wealth business to Zurich and IOOF which completed on 13 April 2019. Treasury shares are deducted from share capital and excluded from the weighted average number of ordinary shares used in the earnings per share calculations. Includes differences arising on translation of assets and liabilities into Australian dollars when the functional currency of a foreign operation (including subsidiaries and branches) is not Australian dollars. In this reserve, we reflect any offsetting gains or losses on hedging these exposures, together with any tax effect. Includes fair value gains and losses associated with the effective portion of designated cash flow hedging instruments together with any tax effect. Includes the changes in fair value and exchange differences on our revaluation of available- for-sale financial assets together with any tax effect. Includes changes in the fair value of certain debt securities and equity securities included within Investment Securities together with any tax effect. In respect of debt securities classified as measured at FVOCI, the FVOCI reserve records accumulated changes in fair value arising subsequent to initial recognition, except for those relating to allowance for expected credit losses, interest income and foreign currency exchange gains and losses which are recognised in profit or loss. As debt securities at FVOCI are recorded at fair value, the balance of the FVOCI reserve is net of the ECL allowance associated with such assets. When a debt security measured at FVOCI is derecognised, the cumulative gain or loss recognised in the FVOCI reserve in respect of that security is reclassified to profit or loss and presented in Other Operating Income. In respect of the equity securities classified as measured at FVOCI, the FVOCI reserve records accumulated changes in fair value arising subsequent to initial recognition (including any related foreign exchange gains or losses). When an equity security measured at FVOCI is derecognised, the cumulative gain or loss recognised in the FVOCI reserve in respect of that security is not recycled to profit or loss. Share option reserve Includes amounts which arise on the recognition of share-based compensation expense. Transactions with non-controlling interests reserve Includes the impact of transactions with non-controlling shareholders in their capacity as shareholders. Non-controlling interests Share in the net assets of controlled entities attributable to equity interests which the Company does not own directly or indirectly. 178 178 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 23. CAPITAL MANAGEMENT CAPITAL MANAGEMENT STRATEGY ANZ’s capital management strategy aims to protect the interests of depositors, creditors and shareholders. We achieve this through an Internal Capital Adequacy Assessment Process (ICAAP) whereby ANZ conducts detailed strategic and capital planning over a 3 year time horizon. The process involves:  forecasting economic variables, financial performance of ANZ’s divisions and the financial impact of new strategic initiatives to be implemented during the planning period;  performing stress tests under different economic scenarios to determine the level of additional capital (‘stress capital buffer’) needed to absorb losses that may be experienced under an economic downturn;  reviewing capital ratios and targets across various classes of capital against ANZ’s risk profile; and  developing a capital plan, taking into account capital ratio targets, current and future capital issuances requirements and options around capital products, timing and markets to execute the capital plan under differing market and economic conditions. The capital plan is approved by the Board and updated as required. The Board and senior management are provided with regular updates of ANZ’s capital position. Any material actions required to ensure ongoing prudent capital management are submitted to the Board for approval. Throughout the year, the Group maintained compliance with all the regulatory requirements related to Capital Adequacy in the jurisdictions in which it operates. REGULATORY ENVIRONMENT Australia As ANZ is an Authorised Deposit-taking Institution (ADI) in Australia, it is primarily regulated by APRA under the Banking Act 1959 (Cth). ANZ must comply with the minimum regulatory capital requirements, prudential capital ratios and specific reporting levels that APRA sets and which are consistent with the global Basel III capital framework. This is the common framework for determining the appropriate level of bank regulatory capital as set by the Basel Committee on Banking Supervision (“BCBS”). APRA requirements are summarised below: Regulatory Capital Definition Common Equity Tier 1 (CET1) Capital Tier 1 Capital Tier 2 Capital Total Capital Shareholders’ equity adjusted for specific items. CET1 Capital plus certain securities with complying loss absorbing characteristics known as Additional Tier 1 Capital. Subordinated debt instruments which have a minimum term of 5 years at issue date. Tier 1 plus Tier 2 Capital. Minimum Prudential Capital Ratios (PCRs) CET1 Ratio Tier 1 Ratio Total Capital Ratio CET1 Capital divided by total risk weighted assets must be at least 4.5%. Tier 1 Capital divided by total risk weighted assets must be at least 6.0%. Total Capital divided by total risk weighted assets must be at least 8.0%. Reporting Levels Level 1 Level 2 Level 3 The ADI on a stand-alone basis (that is the Company and specified subsidiaries which are consolidated to form the ADI’s Extended Licensed Entity). The consolidated Group less certain subsidiaries and associates that are excluded under prudential standards. APRA also requires the ADI to hold additional CET1 buffers as follows: A conglomerate Group at the widest level.  A capital conservation buffer (CCB) of 3.5% which is inclusive of the additional 1% surcharge for domestically systemically important banks (D-SIBs). APRA has determined that ANZ is a D-SIB.  A countercyclical capital buffer which is set on a jurisdictional basis. The requirement is currently set to zero for Australia. ANZ reports to APRA on a Level 1 and Level 2 basis, and measures capital adequacy monthly on a Level 1 and Level 2 basis, and is not yet required to maintain capital on a Level 3 basis (APRA have yet to conclude required timing for Level 3 reporting). Life Insurance and Funds Management As required by APRA’s Prudential Standards, insurance and funds management activities are:  de-consolidated for the purposes of calculating capital adequacy; and  excluded from the risk based capital adequacy framework. We deduct the investment in these controlled entities 100% from CET1 capital, and if we include any profits from these activities in the Group’s results, then we exclude them from the determination of CET1 capital to the extent they have not been remitted to the Company. 179 179 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 23. CAPITAL MANAGEMENT (continued) Outside Australia In addition to APRA, the Company’s branch operations and major banking subsidiary operations are also overseen by local regulators such as the Reserve Bank of New Zealand, the US Federal Reserve, the UK Prudential Regulation Authority, the Monetary Authority of Singapore, the Hong Kong Monetary Authority and the China Banking and Insurance Regulatory Commission. They may impose minimum capital levels on operations in their individual jurisdictions. CAPITAL ADEQUACY1 The following table provides details of the Group’s capital adequacy ratios at 30 September: Qualifying capital Tier 1 Shareholders' equity and non-controlling interests2 Prudential adjustments to shareholders' equity Gross Common Equity Tier 1 capital Deductions Common Equity Tier 1 capital Additional Tier 1 capital Tier 1 capital Tier 2 capital Total qualifying capital Capital adequacy ratios (Level 2) Common Equity Tier 1 Tier 1 Tier 2 Total capital ratio Risk weighted assets 2019 $m 2018 $m 60,794 120 60,914 (13,559) 47,355 7,866 55,221 8,549 63,770 11.4% 13.2% 2.1% 15.3% 59,383 (322) 59,061 (14,370) 44,691 7,527 52,218 7,291 59,509 11.4% 13.4% 1.9% 15.2% 416,961 390,820 1. This information is not within the scope of the external audit of the Group Financial Report by the Group’s external auditor, KPMG. The information presented in this table is a regulatory requirement disclosed in Part A of the APRA Reporting Form (ARF) 110 Capital Adequacy which will be subject to audit in accordance with Prudential Standard APS 310 Audit and Related Matters. 2. Prior period numbers have not been restated for the impact of AASB 15 to align with previously reported regulatory returns. 180 180 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued) NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 24. PARENT ENTITY FINANCIAL INFORMATION Australia and New Zealand Banking Group Limited (the Company) has prepared a separate set of financial statements to satisfy the requirements of the Australian Financial Services License it holds with ASIC. These separate Company financial statements are available on the ANZ website at anz.com and have been lodged with ASIC. Selected financial information of the Company is provided below: SUMMARY FINANCIAL INFORMATION Income statement information for the financial year Profit after tax for the year Total comprehensive income for the year Balance sheet information as at the end of the financial year Cash and cash equivalents Net loans and advances1 Total assets1 Deposits and other borrowings Total liabilities1 Shareholders' equity Ordinary share capital Reserves Retained earnings1 Total shareholders' equity1 2019 $m 4,447 5,413 77,949 484,655 914,832 524,241 861,618 26,413 840 25,961 53,214 2018 $m 8,524 8,450 80,227 475,851 841,211 511,992 787,335 27,533 (56) 26,399 53,876 1. Comparative information has been restated for the adoption of AASB 15 and other reclassification adjustments to enhance comparability with current period presentation. Total assets increased by $464 million ($432 million related to Net loans and advances), Total liabilities increased by $442 million and Retained earnings increased by $22 million. PARENT ENTITY’S CONTRACTUAL COMMITMENTS PROPERTY RELATED COMMITMENTS Lease rentals Land and buildings Furniture and equipment Total lease rental commitments1 Due within 1 year Due later than 1 year but not later than 5 years Due later than 5 years Total lease rental commitments1 2019 $m 1,699 58 1,757 304 868 585 1,757 2018 $m 1,533 112 1,645 321 769 555 1,645 1. Total future minimum sublease payments we expect to receive under non-cancellable subleases at 30 September 2019 is $67 million (2018: $81 million). During the year, we received sublease payments of $28 million (2018: $29 million) and netted them against rent expense. CREDIT RELATED COMMITMENTS AND CONTINGENCIES Contract amount of: Undrawn facilities Guarantees and letters of credit Performance related contingencies Total 2019 $m 171,881 20,375 20,097 212,353 2018 $m 164,944 16,363 22,176 203,483 The contingent liabilities of the Group described under Other contingent liabilities in Note 33 are contingent liabilities of the parent entity (some are also contingent liabilities of other group companies). 181 181 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 25. CONTROLLED ENTITIES The ultimate parent of the Group is Australia and New Zealand Banking Group Limited Incorporated in Australia Nature of Business Banking All controlled entities are 100% owned, unless otherwise noted. The material controlled entities of the Group are: ANZ Bank (Vietnam) Limited1 ANZ Capel Court Limited ANZ Funds Pty. Ltd. ANZ Bank (Kiribati) Limited1 (75% ownership) ANZ Bank (Samoa) Limited1 ANZ Bank (Thai) Public Company Limited1 ANZ Holdings (New Zealand) Limited1 ANZ Bank New Zealand Limited1 ANZ Investment Services (New Zealand) Limited1 ANZ New Zealand (Int’l) Limited1 ANZ Wealth New Zealand Limited1 ANZ New Zealand Investments Limited1 ANZNZ Covered Bond Trust1,4 UDC Finance Limited1 ANZ International Private Limited1 ANZ Singapore Limited1 ANZ International (Hong Kong) Limited1 ANZ Asia Limited1 ANZ Bank (Vanuatu) Limited2 ANZcover Insurance Private Ltd1 ANZ Lenders Mortgage Insurance Pty. Limited ANZ Residential Covered Bond Trust4 ANZ Wealth Australia Limited OnePath Custodians Pty Limited OnePath Funds Management Limited Australia and New Zealand Bank (China) Company Limited1 Australia and New Zealand Banking Group (PNG) Limited1 Chongqing Liangping ANZ Rural Bank Company Limited1 Citizens Bancorp3 ANZ Guam Inc3 PT Bank ANZ Indonesia1 (99% ownership) 1. Audited by overseas KPMG firms — either as part of the Group audit, or for standalone financial statements as required. 2. Audited by Law Partners. 3. Audited by Deloitte Guam. 4. Not owned by the Group. Control exists as the Group retains substantially all the risks and rewards of the operations. Vietnam Australia Australia Kiribati Samoa Thailand New Zealand New Zealand New Zealand New Zealand New Zealand New Zealand New Zealand New Zealand Singapore Singapore Hong Kong Hong Kong Vanuatu Singapore Australia Australia Australia Australia Australia China Papua New Guinea China Guam Guam Indonesia Banking Securitisation Manager Holding Company Banking Banking Banking Holding Company Banking Funds Management Finance Holding Company Funds Management Finance Finance Holding Company Merchant Banking Holding Company Banking Banking Captive-Insurance Mortgage Insurance Finance Holding Company Trustee Funds Management Banking Banking Banking Holding Company Banking Banking 182 182 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 25. CONTROLLED ENTITIES (continued) CHANGES TO MATERIAL CONTROLLED ENTITIES The following changes to our material entities have occurred during the year ended 30 September 2019.  In September 2018, the business of Share Investing Limited was sold to CMC Markets Stockbroking Limited. Share Investing Limited and its immediate parent company, ACN 003 042 082 Limited, are no longer considered to be material entities.  In November 2018, OnePath Life (NZ) Limited was sold to Cigna Corporation and the business of ANZ Europe Limited (formerly ANZ Bank (Europe) Limited) was wound up. ANZ Europe Limited is no longer considered to be a material entity.  In March 2019, the business of ANZ (Lao) Sole Company Limited (formerly ANZ Bank (Lao) Limited) was transferred to a newly established Laos branch of the Company. ANZ (Lao) Sole Company Limited is no longer considered to be a material entity.  In April 2019, ANZ Bank (Taiwan) Limited merged with the Taiwan branch of the Company.  In May 2019, OnePath General Insurance Pty Limited, OnePath Life Australia Holdings Pty Limited and OnePath Life Limited were sold to Zurich Financial Services Australia (Zurich). See note 29 for further details.  In August 2019, we completed the sale of our 55% share of ANZ Royal Bank (Cambodia) Limited to J-Trust.  As ANZ Finance Guam, Inc and ANZ Commodity Trading Pty Ltd no longer have material business and Votraint No. 1103 Pty Limited’s only business is to hold the Group’s investment in PT Bank Pan Indonesia (see note 26), these companies are no longer considered to be material entities. We did not acquire, or dispose of, any material entities during the year ended 30 September 2018. RECOGNITION AND MEASUREMENT The Group’s subsidiaries are those entities it controls through:  being exposed to, or having rights to, variable returns from the entity; and  being able to affect those returns through its power over the entity. The Group assesses whether it has power over those entities by examining the Group’s existing rights to direct the relevant activities of the entity. If the Group sells or acquires subsidiaries during the year, it includes their operating results in the Group results to the date of disposal or from the date of acquisition. When the Group’s control ceases, it derecognises the assets and liabilities of the subsidiary, any related non- controlling interest and other components of equity. When the Group ceases to control a subsidiary, it:  measures any retained interest in the entity at fair value; and  recognises any resulting gain or loss in profit or loss. If the Group’s ownership interest in a subsidiary changes in a way that does not result in a loss of control, then the Group accounts for that as a transaction with equity holders in their capacity as equity holders. All transactions between Group entities are eliminated on consolidation. 183 183 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 26. INVESTMENTS IN ASSOCIATES Significant associates of the Group are: Name of entity AMMB Holdings Berhad PT Bank Pan Indonesia Principal activity Banking and insurance Consumer and business bank Aggregate other individually immaterial associates Total carrying value of associates1 1. Includes the impact of foreign currency translation recognised in the foreign currency translation reserve. FINANCIAL INFORMATION ON SIGNIFICANT ASSOCIATES Ordinary share interest Carrying amount $m 2019 24% 39% n/a 2018 24% 39% n/a 2019 1,586 1,350 21 2,957 2018 1,427 1,103 23 2,553 Set out below is the summarised financial information of each associate that is significant to the Group. The summarised financial information is based on the associates’ IFRS financial information. Principal place of business and country of incorporation Summarised results Operating income Profit for the year Other comprehensive income/(loss) Total comprehensive income Less: Total comprehensive (income)/loss attributable to non–controlling interests Total comprehensive income attributable to owners of associate Summarised financial position Total assets1 Total liabilities1 Total Net assets1 Less: Non–controlling interests of associate Net assets attributable to owners of associate Reconciliation to carrying amount of Group's interest in associate Carrying amount at the beginning of the year Group's share of total comprehensive income Dividends received from associate Group's share of other reserve movements of associate and foreign currency translation reserve adjustments2 Carrying amount at the end of the year Market value of Group's investment in associate3 AMMB Holdings Berhad Malaysia PT Bank Pan Indonesia Indonesia 2019 $m 2018 $m 2019 $m 2018 $m 3,298 3,016 1,109 1,000 569 69 638 (25) 613 55,740 48,718 7,022 (368) 6,654 430 (37) 393 (33) 360 49,092 42,700 6,392 (395) 5,997 1,427 1,185 146 (50) 63 1,586 1,050 86 (35) 191 1,427 992 349 24 373 (12) 361 22,518 18,743 3,775 (309) 3,466 1,103 140 - 107 1,350 1,303 192 (10) 182 39 221 19,552 16,446 3,106 (272) 2,834 1,033 88 - (18) 1,103 853 1. Includes market value adjustments (including goodwill) the Group made at the time of acquisition (and adjustments for any differences in accounting policies). 2. The Group recognised a decrease of $32m and $33m to the carrying value of AMMB Holdings Berhad and PT Bank Pan Indonesia respectively with a corresponding decrease to retained earnings reflecting the Group's share of the estimated initial application impact of IFRS 9 (the international equivalent of AASB 9). Refer Note 35. 3. Applies to those investments in associates with published price quotations. Market Value is based on a price per share and does not include any adjustments for the size of our holding. IMPAIRMENT ASSESSMENT As at 30 September 2019, for AMMB Holdings Berhad (AmBank) and PT Bank Pan Indonesia (PT Panin), the market value (based on share price) was below the respective carrying values of these investments. The Group performed value-in-use (VIU) calculations to assess whether the carrying value of the investments was impaired. The VIU calculations supported the carrying value for both AmBank and PT Panin. 184 184 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 26. INVESTMENTS IN ASSOCIATES (continued) RECOGNITION AND MEASUREMENT An associate is an entity over which the Group has significant influence over its operating and financial policies but does not control. The Group accounts for associates using the equity method. Its investments in associates are carried at cost plus the post-acquisition share of changes in the associate’s net assets less accumulated impairments. Dividends the Group receives from associates are recognised as a reduction in the carrying amount of the investment. The Group includes goodwill relating to the associate in the carrying amount of the investment. It does not individually test the goodwill incorporated in the associates carrying amount for impairment. At least at each reporting date, the Group reviews investments in associates for any indication of impairment. If an indication of impairment exists, then the Group determines the recoverable amount of the associate using the higher of:  the associate’s fair value less cost of disposal; and  its value-in use. We use a discounted cash flow methodology, and other methodologies (such as capitalisation of earnings methodology), to determine the recoverable amount. KEY JUDGEMENTS AND ESTIMATES The value-in-use calculation is sensitive to a number of key assumptions requiring management judgement, including future profitability levels, capital levels, long term growth rates and discount rates. A change in any of the key assumptions below could have an adverse effect on the recoverable amount of the investments. The key assumptions used in the value-in-use calculation are outlined below: As at 30 September 2019 Post-tax discount rate Terminal growth rate Expected NPAT growth (compound annual growth rate – 5 years) Core Equity Tier 1 rate AmBank PT Panin 10.7% 4.8% 4.1% 11.9% to 12.7% 13.3% 5.3% 6.5% 11.6% 185 185 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 27. STRUCTURED ENTITIES A Structured Entity (SE) is an entity that has been designed such that voting or similar rights are not the dominant factor in determining who controls the entity. SEs are generally established with restrictions on their ongoing activities in order to achieve narrow and well defined objectives. SEs are classified as subsidiaries and consolidated when control exists. If the Group does not control a SE, then it is not consolidated. This note provides information on both consolidated and unconsolidated SEs. The Group’s involvement with SEs is as follows: Type Securitisation Covered bond issuances Structured finance arrangements Funds management activities Details The Group controls SEs established to securitise customer loans and advances that it has originated, in order to diversify sources of funding for liquidity management. Such transactions involve transfers to an internal securitisation (bankruptcy remote) vehicle used to create assets that are eligible for repurchase under agreements with the applicable central bank (these are known as ‘Repo eligible’). These internal securitisation SEs are consolidated. Refer to Note 28 Transfers of Financial Assets for further details. The Group also establishes SEs on behalf of customers to securitise their loans or receivables. The Group may manage these securitisation vehicles or provide liquidity or other support. Additionally, the Group may acquire interests in securitisation vehicles set up by third parties through holding securities issued by such entities. In limited circumstances where control exists, the Group consolidates the SE. Certain loans and advances have been assigned to bankruptcy remote SEs to provide security for issuances of debt securities by the Group. The Group retains control over these SEs and therefore they are consolidated. Refer to Note 28 Transfers of Financial Assets for further details. The Group is involved with SEs established:  in connection with structured lending transactions to facilitate debt syndication and/or to ring-fence collateral; and  to own assets that are leased to customers in structured leasing transactions. The Group may manage the SE, hold minor amounts of the SE’s capital, or provide risk management products (derivatives) to the SE. In most instances, the Group does not control these SEs. In limited circumstances where control exists, the Group consolidates the SE. The Group conducts investment management and other fiduciary activities as a responsible entity, trustee, custodian or manager for investment funds and trusts – including superannuation funds and wholesale and retail trusts (collectively ‘Investment Funds’). The Investment Funds are financed through the issuance of puttable units to investors and the Group considers them to be SEs. The Group’s exposure to Investment Funds is limited to receiving fees for services and derivatives entered into for risk management purposes. These interests do not create significant exposures to the funds that would allow the Group to control the funds. Therefore, the funds are not consolidated. 186 186 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 27. STRUCTURED ENTITIES (continued) CONSOLIDATED STRUCTURED ENTITIES FINANCIAL OR OTHER SUPPORT PROVIDED TO CONSOLIDATED STRUCTURED ENTITIES The Group provides financial support to consolidated SEs as outlined below. As these are intra-group transactions, they are eliminated on consolidation: Securitisation and covered bond issuances The Group provides lending facilities, derivatives and commitments to these SEs and/or holds debt instruments that they have issued. Structured finance arrangements The assets held by these SEs are normally pledged as collateral for financing provided. Certain consolidated SEs are financed entirely by the Group while others are financed by syndicated loan facilities in which the Group is a participant. The financing provided by the Group includes lending facilities where the Group’s exposure is limited to the amount of the loan and any undrawn amount. Additionally, the Group has provided Letters of Support to these consolidated SEs confirming that the Group will not demand repayment of the financing provided for the ensuing 12 month period. The Group did not provide any non-contractual support to consolidated SEs during the year (2018: nil). Other than as disclosed above, the Group does not have any current intention to provide financial or other support to consolidated SEs. UNCONSOLIDATED STRUCTURED ENTITIES GROUP’S INTEREST IN UNCONSOLIDATED STRUCTURED ENTITIES An ‘interest’ in an unconsolidated SE is any form of contractual or non-contractual involvement with a SE that exposes the Group to variability of returns from the performance of that SE. These interests include, but are not limited to: holdings of debt or equity securities; derivatives that pass-on risks specific to the performance of the SE; lending; loan commitments; financial guarantees; and fees from funds management activities. For the purpose of disclosing interests in unconsolidated SEs:  no disclosure is made if the Group’s involvement is not more than a passive interest - for example: when the Group’s involvement constitutes a typical customer-supplier relationship. On this basis, exposures to unconsolidated SEs that arise from lending, trading and investing activities are not considered disclosable interests - unless the design of the structured entity allows the Group to participate in decisions about the relevant activities (being those that significantly affect the entity’s returns).  ‘interests’ do not include derivatives intended to expose the Group to market-risk (rather than performance risk specific to the SE) or derivatives through which the Group creates, rather than absorbs, variability of the unconsolidated SE (such as purchase of credit protection under a credit default swap). The table below sets out the Group’s interests in unconsolidated SEs together with the maximum exposure to loss that could arise from those interests: On-balance sheet interests Investment securities1 Available-for-sale assets1 Investments backing policy liabilities Gross loans and advances Total on-balance sheet Off-balance sheet interests Commitments (facilities undrawn) Guarantees Total off-balance sheet Maximum exposure to loss Securitisation and structured finance Investment funds Total 2019 $m 1,923 - - 7,789 9,712 1,540 67 1,607 11,319 2018 $m - 1,715 - 7,018 8,733 1,381 10 1,391 10,124 2019 $m 2018 $m - - - - - - - - - - - 18 - 18 - - - 18 2019 $m 1,923 - - 7,789 9,712 1,540 67 1,607 11,319 2018 $m - 1,715 18 7,018 8,751 1,381 10 1,391 10,142 1. On adoption of AASB 9 on 1 October 2018, the classification and measurement of financial assets were revised. Available-for-sale classification used in comparative periods ceases to exist under AASB 9 and a new classification of investment securities was introduced. Refer Note 1 and 35 for further details. Comparative information has not been restated. In addition to the interests above, the Group earned funds management fees from unconsolidated SEs of $509 million (2018: $505 million) during the year. 187 187 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 27. STRUCTURED ENTITIES (continued) The Group’s maximum exposure to loss represents the maximum amount of loss that the Group could incur as a result of its involvement with unconsolidated SEs if loss events were to take place — regardless of the probability of occurrence. This does not in any way represent the actual losses expected to be incurred. Furthermore, the maximum exposure to loss is stated gross of the effects of hedging and collateral arrangements entered into to mitigate ANZ’s exposure to loss. The maximum exposure to loss has been determined as:  the carrying amount of Investment securities measured at amortised cost (from 1 October 2018), available-for-sale assets (prior to 1 October 2018) and investments backing policy liabilities; and  the carrying amount plus the undrawn amount of any committed loans and advances. Information about the size of the unconsolidated SEs that the Group is involved with is as follows:  Securitisation and structured finance: size is indicated by total assets which vary by SE with a maximum value of approximately $1.1 billion (2018: $1.0 billion); and  Investment funds: size is indicated by Funds Under Management which vary by SE with a maximum value of approximately $38.8 billion (2018: $36.9 billion). The Group did not provide any non-contractual support to unconsolidated SEs during the year (2018: nil) nor does it have any current intention to provide financial or other support to unconsolidated SEs. SPONSORED UNCONSOLIDATED STRUCTURED ENTITIES The Group may also sponsor unconsolidated SEs in which it has no disclosable interest. For the purposes of this disclosure, the Group considers itself the ‘sponsor’ of an unconsolidated SE if it is the primary party involved in the design and establishment of that SE and:  the Group is the major user of that SE; or  the Group’s name appears in the name of that SE, or on its products; or  the Group provides implicit or explicit guarantees of that SE’s performance. The Group has sponsored the ANZ PIE Fund in New Zealand, which invests only in deposits with ANZ Bank New Zealand Limited. The Group does not provide any implicit or explicit guarantees of the capital value or performance of investments in the ANZ PIE Fund. There was no income received from, nor assets transferred to, this entity during the year. KEY JUDGEMENTS AND ESTIMATES Significant judgement is required in assessing whether control exists over Structured Entities involved in securitisation activities and structured finance transactions, and investment funds. Judgement is required to determine the existence of:  power over the relevant activities (being those that significantly affect the entity’s returns); and  exposure to variable returns of that entity. 188 188 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 28. TRANSFERS OF FINANCIAL ASSETS In the normal course of business the Group enters into transactions where it transfers financial assets directly to third parties or to SEs. These transfers may give rise to the Group fully, or partially, derecognising those financial assets - depending on the Group’s exposure to the risks and rewards or control over the transferred assets. If the Group retains substantially all of the risk and rewards of a transferred asset, the transfer does not qualify for derecognition and the asset remains on the Group’s balance sheet in its entirety. SECURITISATIONS Net loans and advances include residential mortgages securitised under the Group’s securitisation programs which are assigned to bankruptcy remote SEs to provide security for obligations payable on the notes issued by the SEs. The holders of the issued notes have full recourse to the pool of residential mortgages which have been securitised and the Group cannot otherwise pledge or dispose of the transferred assets. In some instances the Group is also the holder of the securitised notes. In addition, the Group is entitled to any residual income of the SEs and sometimes enters into derivatives with the SEs. The Group retains the risks and rewards of the residential mortgages and continues to recognise the mortgages as financial assets. The obligation to pay this amount to the SE is recognised as a financial liability of the Group. The Group is exposed to variable returns from its involvement with these securitisation SEs and has the ability to affect those returns through its power over the SEs activities. The SEs are therefore consolidated by the Group. COVERED BONDS The Group operates various global covered bond programs to raise funding in its primary markets. Net loans and advances include residential mortgages assigned to bankruptcy remote SEs associated with these covered bond programs. The mortgages provide security for the obligations payable on the issued covered bonds. The covered bond holders have dual recourse to the issuer and the cover pool of assets. The issuer cannot otherwise pledge or dispose of the transferred assets, however, subject to legal arrangements it may repurchase and substitute assets as long as the required cover is maintained. The Group is required to maintain the cover pool at a level sufficient to cover the bond obligations. In addition, the Group is entitled to any residual income of the covered bond SEs and enters into derivatives with the SEs. The Group retains the majority of the risks and rewards of the residential mortgages and continues to recognise the mortgages as financial assets. The obligation to pay this amount to the SEs is recognised as a financial liability of the Group. The Group is exposed to variable returns from its involvement with the covered bond SEs and has the ability to affect those returns through its power over the SEs activities. The SEs are therefore consolidated by the Group. The covered bonds issued externally are included within debt issuances. REPURCHASE AGREEMENTS When the Group sells securities subject to repurchase agreements under which we retain substantially all the risks and rewards of ownership, then those assets do not qualify for derecognition. An associated liability is recognised for the consideration received from the counterparty. STRUCTURED FINANCE ARRANGEMENTS The Group arranges funding for certain customer transactions through structured leasing and commodity prepayment arrangements. These transactions are recognised on Group’s balance sheet as lease receivables or loans. At times, other financial institutions participate in the funding of these arrangements. This participation involves a proportionate transfer of the rights to the assets recognised by the Group. The participating banks have limited recourse to the leased assets or financed commodity and related proceeds. Where the Group continues to be exposed to some of the risks of the transferred assets through a derivative or other continuing involvement, the Group does not derecognise the lease receivable or loan. Instead, the Group recognises an associated liability representing its obligations to the participating financial institutions. The table below sets out the balance of assets transferred that do not qualify for derecognition, along with the associated liabilities: Current carrying amount of assets transferred Carrying amount of associated liabilities Securitisations1,2 Covered bonds Repurchase agreements Structured finance arrangements 2019 $m 2,422 2,411 2018 $m 1,239 1,232 2019 $m 30,799 20,957 2018 $m 29,455 17,846 2019 $m 43,213 41,367 2018 $m 40,164 38,378 2019 $m 81 81 2018 $m 96 88 1. Does not include transfers to internal structured entities where there are no external investors. 2. The securitisation noteholders have recourse only to the pool of residential mortgages which have been securitised. The carrying value of securitised assets and the associated liabilities approximates their fair value. 189 189 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 29. DISCONTINUED OPERATIONS AND ASSETS AND LIABILITIES HELD FOR SALE DISCONTINUED OPERATIONS On 17 October 2017, the Group announced it had agreed to sell its OnePath P&I and ADGs business to IOOF. The sale of the ADGs business completed on 1 October 2018. On 17 October 2019, the Group announced it had agreed a revised sale price for its OnePath P&I business and ADGs to IOOF of $850 million, being a $125 million reduction from the original sale price of $975 million announced in October 2017. The new price of $850 million includes approximately $25 million that ANZ has already received for the sale of the ADGs in October 2018. The revised terms reflect changing market conditions and include lower overall warranty caps as well as some changes to the strategic alliance arrangements. Subject to APRA approval, the Group expects the transaction to complete in the first quarter of calendar year 2020. The impact of the reduction in price has been reflected in the 2019 financial results. On 12 December 2017, ANZ announced that it had agreed to the sale of its life insurance business to Zurich Financial Services Australia (Zurich) and regulatory approval was obtained on 10 October 2018. The transaction was completed on 31 May 2019. As a result of the sale transactions outlined above, the financial results of the businesses to be divested and associated Group reclassification and consolidation impacts are treated as discontinued operations from a financial reporting perspective. Details of the financial performance and cash flows of discontinued operations are shown below. Income Statement Net interest income Other operating income1 Operating income Operating expenses1 Profit/(Loss) before credit impairment and income tax Credit impairment (charge)/release Profit/(Loss) before income tax Income tax expense1 Profit/(Loss) for the period attributable to shareholders of the Company1,2 2019 $m (76) 245 169 (449) (280) 1 (279) (64) (343) 2018 $m - 81 81 (544) (463) - (463) (232) (695) 1. Includes customer remediation of $207 million post-tax recognised in the September 2019 financial year (2018: $127 million) comprising $161 million of customer remediation recognised in other operating income (2018: $106 million), $80 million of remediation costs recognised in Operating expenses (2018: $75 million), and a $34 million income tax beneft (2018: $54 million). 2. Includes the results of the life insurance business up to the sale completion in May 2019. Cash Flow Statement Net cash provided by/(used in) operating activities Net cash provided by/(used in) investing activities Net cash provided by/(used in) financing activities Net increase/(decrease) in cash and cash equivalents 2019 $m (552) 837 (290) (5) 2018 $m 2,989 (2,444) (575) (30) ASSETS AND LIABILITIES HELD FOR SALE At 30 September 2019, assets and liabilities held for sale are re-measured at the lower of their existing carrying amount and fair value less costs to sell, except for assets such as deferred tax assets, financial assets and contractual rights under insurance contracts, which are specifically exempt from this requirement and continue to be recognised at their existing carrying value. In addition to the assets and liabilities associated with the Group’s discontinued operations, assets and liabilities held for sale in the prior period contain the assets and liabilities of other assets or disposal groups, subject to sale, which do not meet the criteria to classify as a discontinued operation under the accounting standards. 190 190 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 29. DISCONTINUED OPERATIONS AND ASSETS AND LIABILITIES HELD FOR SALE (continued) As at 30 September 20191 Cash and cash equivalents Trading securities2 Derivative financial instruments Available-for-sale assets Investment securities Net loans and advances Regulatory deposits Investments in associates Deferred tax assets Goodwill and other intangible assets Investments backing policy liabilities2 Premises and equipment Other assets Total assets held for sale Deposits and other borrowings Derivative financial instruments Current tax liabilities Deferred tax liabilities Policy liabilities External unit holder liabilities Payables and other liabilities Provisions Total liabilities held for sale 2019 Discontinued Operations $m Discontinued Operations $m Cambodia JV $m 2018 PNG Retail, Commercial & SME $m OPL NZ $m - 919 - - - - - - 16 394 - 1 501 1,831 - - 3 105 - - 1,914 99 2,121 5 - - 1,079 - 46 - 1 102 1,155 40,054 4 450 42,896 - - (33) 160 39,607 4,712 644 28 45,118 323 - 3 - - 806 146 1 2 - - 6 92 1,379 1,067 1 8 1 - - 98 43 1,218 - - - - - - - - - 93 - - 727 820 - - 15 160 - - 130 - 305 - - - - - 147 - - - - - 6 - 153 512 - - - - - - 6 518 Total $m 328 - 3 1,079 - 999 146 2 104 1,248 40,054 16 1,269 45,248 1,579 1 (10) 321 39,607 4,712 872 77 47,159 1. Amounts in the table above are shown net of intercompany balances. 2. The successor fund transfer performed in preparation for the sale of our wealth business to Zurich and IOOF completed on 13 April 2019. As a result, OnePath P&I assets previously held as Investments backing policy liabilities are now shown as Trading securities. Other strategic divestments not classified as discontinued operations have been presented as assets and liabilities held for sale in the prior period:  ANZ Royal Bank (Cambodia) Ltd (Cambodia JV) - Institutional division On 17 May 2018, the Group announced it had reached an agreement to sell its 55% stake in Cambodia JV ANZ Royal Bank to J Trust, a Japanese diversified financial holding company listed on the Tokyo Stock Exchange. The transaction was completed on 19 August 2019.  OnePath Life NZ Ltd (OPL NZ) - New Zealand division On 30 May 2018, the Group announced that it had agreed to sell OnePath Life NZ Limited to Cigna Corporation and the final regulatory approval was obtained on 29 October 2018. The transaction was completed on 30 November 2018.  Papua New Guinea Retail, Commercial and Small-Medium Sized Enterprise businesses (PNG Retail, Commercial and SME) - Institutional division On 25 June 2018, the Group announced it had entered into an agreement to sell its Retail, Commercial and Small-Medium Sized Enterprise (SME) banking businesses in Papua New Guinea to Kina Bank. The transaction was completed on 23 September 2019. 191 191 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 29. DISCONTINUED OPERATIONS AND ASSETS AND LIABILITIES HELD FOR SALE (continued) INCOME STATEMENT IMPACT RELATING TO ASSETS AND LIABILITIES HELD FOR SALE During the 2019 financial year, the Group recognised the following impacts in relation to assets and liabilities held for sale:  $65 million loss after tax on discontinued operations, comprising a net loss of $1 million from sale related adjustments and write-downs, partially offset by the recycling of gains previously deferred in equity reserves on sale completion, and a $64 million income tax expense. This loss was recognised in discontinued operations.  $10 million gain after tax relating to the sale of Cambodia JV, comprising a $30 million release from the foreign currency translation reserve, a $17 million dividend withholding tax associated with the sale completion and $3 million of asset write-offs. The gain was recognised in continuing operations.  $1 million gain after tax relating to the sale of PNG Retail, Commercial and SME, net of costs associated with the sale. The gain was recognised in continuing operations.  $76 million gain after tax relating to the sale of the OPL NZ business, comprising a $56 million gain on sale, a $26 million release from the foreign currency translation reserve, a $7 million provision release and a $13 million income tax expense. The gain was recognised in continuing operations.  $37 million gain after tax relating to the sale of the Paymark. The gain was recognised in continuing operations. During the 2018 financial year, the Group recognised the following impacts in relation to assets and liabilities held for sale:  $632 million loss after tax recognised on the reclassification of the Wealth Australia discontinued operations business to held for sale. This loss is recognised in discontinued operations.  $85 million gain after tax comprising $99 million relating to the sale of the remaining Asia Retail and Wealth businesses, net of costs associated with the sale and a $14 million tax expense. This gain is recognised in continuing operations.  $247 million gain after tax relating to SRCB comprising a $289 million gain on release of reserves, $56 million of foreign exchange losses and other costs, and a $14 million tax benefit. This gain is recognised in continuing operations.  $18 million gain after tax relating to UDC comprising a cost recovery in respect of the terminated transaction process. This gain is recognised in continuing operations.  $247 million gain after tax relating to MCC comprising a $259 million gain on sale of the 40% stake, $13 million of foreign exchange losses, $6 million loss on release of reserves, and a $7 million tax benefit. This gain is recognised in continuing operations  $42 million loss after tax relating to the reclassification of the Cambodia JV to held for sale, comprising a $27 million impairment and $15 million of costs associated with the sale. The loss is recognised in continuing operations.  $3 million loss after tax relating to OnePath Life NZ transaction costs. The loss is recognised in continuing operations.  $21 million loss after tax relating to the reclassification of the PNG Retail, Commercial and SME businesses to held for sale, comprising a $12 million impairment of goodwill, $7 million costs associated with the sale and a $2 million tax expense. The loss is recognised in continuing operations. RECOGNITION AND MEASUREMENT LIFE INSURANCE CONTRACT LIABILITIES AND LIABILITIES CEDED UNDER REINSURANCE CONTRACTS We calculate Life insurance contract Liabilities under the Margin on Service (MoS) model using a projection method based on actuarial principles and standards. We discount the expected future cash flows of these contracts at the risk-free discount rate. LIFE INVESTMENT CONTRACT LIABILITIES A life investment contract liability is measured at fair value and is directly linked to the fair value of the assets that back it. For guaranteed policies, we determine the liability as the net present value of expected cash flows, subject to a minimum of current surrender value. EXTERNAL UNIT HOLDER LIABILITIES The life insurance business includes controlling interests in investment funds which we aggregate. When we aggregate a controlled investment fund, we recognise the external unit holder liabilities as a liability and include them on the balance sheet in external unit holder liabilities. INVESTMENTS BACKING POLICY LIABILITIES Our determination of fair value of investments backing policy liabilities involves the same judgement as other financial assets as described in Note 17 Fair Value of Financial Assets and Financial Liabilities. 192 192 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 29. DISCONTINUED OPERATIONS AND ASSETS AND LIABILITIES HELD FOR SALE (continued) KEY JUDGEMENTS AND ESTIMATES A significant level of judgement is used by the Group to determine:  whether an asset or group of assets is classified and presented as held for sale or as a discontinued operation; and  the fair value of the assets and liabilities classified as being held for sale. Management is required to exercise significant judgement when assessing the fair value less costs to sell for assets and liabilities held for sale. The judgemental factors include determining: costs to sell, allocation of goodwill, indemnities provided under the sale contract and consideration received - particularly where elements of consideration are contingent in nature. Any impairment we record is based on the best available evidence of fair value compared to the carrying value before the impairment. The final sale price may be different to the fair value we estimate when recording the impairment. Management regularly assess the appropriateness of the underlying assumptions against actual outcomes and other relevant evidence and adjustments are made to fair value where appropriate. We expect that the sales will complete within 12 months after balance date, subject to the relevant regulatory approvals and customary terms of sale for such assets. Life Insurance Liabilities continue to be measured in accordance with AASB 1038. The Group is largely insulated from significant changes to the carrying value of the liability due to the share sale agreements. Our estimates of life insurance liabilities are affected by: regulation, competition, interest rates, inflation, taxes and general economic conditions. We have performed sensitivity analysis on key variables influencing the insurance liabilities and assets - namely: interest, inflation, mortality, morbidity and discontinuance risk. We have determined that there would be no material impact to the Group for a reasonable change in any of these variables after taking into account of the share sale agreements. 193 193 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 30. SUPERANNUATION AND POST EMPLOYMENT BENEFIT OBLIGATIONS Set out below is a summary of amounts recognised in the Balance Sheet in respect of the defined benefit superannuation schemes: Defined benefit obligation and scheme assets Present value of funded defined benefit obligation Fair value of scheme assets Net defined benefit asset As represented in the Balance Sheet Net liabilities arising from defined benefit obligations included in payables and other liabilities Net assets arising from defined benefit obligations included in other assets Net defined benefit asset Weighted average duration of the benefit payments reflected in the defined benefit obligation (years) 2019 $m (1,538) 1,739 201 (54) 255 201 14.9 2018 $m (1,418) 1,551 133 (21) 154 133 16.8 As at the most recent reporting dates of the schemes, the aggregate surplus of net market value of assets over the value of accrued benefits on a funding basis was $48 million (2018: surplus of $21 million). In 2019, the Group made defined benefit contributions totaling $3 million (2018: $5 million). It expects to make contributions of around $3 million next financial year. GOVERNANCE OF THE SCHEMES AND FUNDING OF THE DEFINED BENEFIT SECTIONS The main defined benefit superannuation schemes in which the Group participates operate under trust law and are managed and administered on behalf of the members in accordance with the terms of the relevant trust deed and rules and all relevant legislation. These schemes have corporate trustees, which are wholly owned subsidiaries of the Group. The trustees are the legal owners of the assets, which are held separately from the assets of the Group, and are responsible for setting investment policy and agreeing funding requirements with the employer through the triennial actuarial valuation process. The Group has defined benefit arrangements in Australia, Japan, New Zealand, Philippines, Taiwan and United Kingdom. The defined benefit section of the ANZ Australian Staff Superannuation Scheme, the ANZ UK Staff Pension Scheme and the ANZ National Retirement Scheme in New Zealand are the three largest plans. They have been closed to new members since 1987, 2004 and 1991 respectively. None of the schemes had a material deficit, or surplus, at the last funding valuation. The Group has no present liability under any of the schemes’ trust deeds to fund a deficit (measured on a funding basis). A contingent liability of the Group may arise if any of the schemes were wound up. RECOGNITION AND MEASUREMENT Defined benefit superannuation schemes The Group operates a small number of defined benefit schemes. Independent actuaries calculate the liability and expenses related to providing benefits to employees under each defined benefit scheme. They use the Projected Unit Credit Method to value the liabilities. The balance sheet includes:  a defined benefit liability if the obligation is greater than the fair value of the schemes assets; and  an asset (capped to its recoverable amount) if the fair value of the assets is greater than the obligation. In each reporting period, the movements in the net defined benefit liability are recognised as follows:  the net movement relating to the current period’s service cost, net interest on the defined benefit liability, past service costs and other costs (such as the effects of any curtailments and settlements) as operating expenses;  remeasurements of the net defined benefit liability (which comprise actuarial gains and losses and return on scheme assets, excluding interest income included in net interest) directly in retained earnings through other comprehensive income; and  contributions of the Group directly against the net defined benefit position. Defined contribution superannuation schemes The Group operates a number of defined contribution schemes. It also contributes (according to local law, in the various countries in which it operates) to Government and other plans that have the characteristics of defined contribution plans. The Group’s contributions to these schemes are recognised as personnel expenses when they are incurred. 194 194 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 30. SUPERANNUATION AND POST EMPLOYMENT BENEFIT OBLIGATIONS (continued) KEY JUDGEMENTS AND ESTIMATES The main assumptions we use in valuing defined benefit obligations are listed in the table below. A change to any assumptions, or applying different assumptions, could have an effect on the Statement of Other Comprehensive Income and Balance Sheet. Assumptions Discount rate (% p.a.) Future salary increases (% p.a.) Future pension indexation Sensitivity analysis change in significant assumptions 0.5% increase 2019 1.1 - 2.0 1.7 - 3.2 2018 2.5 - 3.7 1.7 - 3.8 In payment (% p.a.)/In deferment (% p.a) 1.7 - 3.0/2.3 1.7 - 3.0/2.3 0.5% increase Life expectancy at age 60 for current pensioners 1 year increase – Males (years) – Females (years) 25.6 - 28.6 25.5 - 29.0 28.8 - 30.3 28.7 - 31.1 Increase/(decrease) in defined benefit obligation 2019 $m (107) 80 70 2018 $m (139) 118 61 31. EMPLOYEE SHARE AND OPTION PLANS ANZ operates a number of employee share and option schemes under the ANZ Employee Share Acquisition Plan and the ANZ Share Option Plan. ANZ EMPLOYEE SHARE ACQUISITION PLAN ANZ Employee Share Acquisition Plan schemes that operated during the 2019 and 2018 years were the Employee Share Offer and the Deferred Share Plan. Employee Share Offer Eligibility Grant Allocation value Australia New Zealand Expensing value (fair value) Most permanent employees employed in either Australia or New Zealand with three years continuous service for the most recent financial year. Up to AUD 1,000 in Australia (and AUD 800 in New Zealand) ANZ shares each financial year, subject to Board approval. One week Volume Weighted Average Price (VWAP) of ANZ shares traded on the ASX in the week leading up to and including the date of grant. ANZ ordinary shares are granted to eligible employees for nil consideration. The shares vest on grant and are held in trust for three years from grant date, after which time they may remain in trust, be transferred to the employee’s name or sold. Dividends are automatically reinvested in the Dividend Reinvestment Plan. Shares are granted to eligible employees on payment of NZD one cent per share. Shares vest subject to satisfaction of a three year service period, after which they may remain in trust, be transferred to the employee’s name or sold. Unvested shares are forfeited if the employee resigns or is dismissed for serious misconduct. Dividends are either paid in cash or reinvested into the Dividend Reinvestment Plan. In Australia, the fair value of the shares is expensed in the year shares are granted, as they are not subject to forfeiture. In New Zealand, the fair value is expensed on a straight-line basis over the three year vesting period. The expense is recognised as a share-based compensation expense with a corresponding increase in equity. 2019 and 2018 grants 656,738 shares were granted on 3 December 2018 at an issue price of $26.91. 541,982 shares were granted on 1 December 2017 at an issue price of $28.67. 195 195 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 31. EMPLOYEE SHARE AND OPTION PLANS (continued) Deferred Share Plan i) ANZ Incentive Plan (ANZIP) - Chief Executive Officer (CEO) and Group Executive Committee (ExCo) Eligibility Grant Group CEO and ExCo. 50% of the CEO’s Annual Variable Remuneration (AVR) and 25% of ExCo’s Variable Remuneration (VR) received as deferred shares. Conditions ii) ANZIP (excluding the CEO and ExCo) and Business Unit Incentive Plans (BUIPs) - for grants from 1 October 2017 Deferred over four years from grant date. Eligibility Grant Conditions All employees excluding the CEO and ExCo. If VR is at or exceeds AUD 150,000, then 60% of incentive amounts exceeding AUD 80,000 (subject to a minimum deferral amount of AUD 42,000) is deferred as shares. Deferred over three years from grant date. iii) Long Term Incentives (LTIs) Eligibility Grant Conditions Selected employees. 100% deferred shares. Vest three years from grant date. iv) Exceptional circumstances Remuneration foregone Retention v) Further information Cessation Dividends Instrument Allocation value In exceptional circumstances, we grant deferred shares to certain employees when they start with ANZ to compensate them for remuneration they have foregone from their previous employer. The vesting period generally aligns with the remaining vesting period of the remuneration they have foregone, and therefore varies between grants. We may grant deferred shares to high performing employees who are regarded as a significant retention risk to ANZ. Unless the Board decides otherwise, employees forfeit their unvested deferred shares if they resign, are terminated on notice, or are dismissed for serious misconduct. The deferred shares may be held in trust beyond the deferral period. Dividends are paid in cash or reinvested in the Dividend Reinvestment Plan. Deferred share rights may be granted instead of deferred shares in some countries as locally appropriate (see deferred share rights section). All deferred shares are issued based on the VWAP of ANZ shares traded on the ASX in the week leading up to and including the date of grant. Expensing value (fair value) We expense the fair value of deferred shares on a straight-line basis over the relevant vesting period and we 2019 and 2018 grants Downward adjustment recognise the expense as a share-based compensation expense with a corresponding increase in equity. During the 2019 year, we granted 1,945,668 deferred shares (2018: 2,232,563) with a weighted average grant price of $25.39 (2018: $29.31). Deferred shares remain at risk and the Board has the discretion to adjust the number of deferred shares downwards, including to zero at any time before the vesting date. ANZ’s downward adjustment provisions are detailed in section 6.3 of the 2019 Remuneration Report. Board discretion was exercised to adjust downward 9,810 deferred shares to zero in 2019 (2018: 2,632). Expensing of the ANZ Employee Share Acquisition Plan Expensing value (fair value) The fair value of shares we granted during 2019 under the Employee Share Offer and the Deferred Share Plan, measured as at the date of grant of the shares, is $67.7 million (2018: $80.9 million) based on 2,602,406 shares (2018: 2,774,545) at VWAP of $26.01 (2018: $29.17). 196 196 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 31. EMPLOYEE SHARE AND OPTION PLANS (continued) ANZ SHARE OPTION PLAN Allocation We may grant selected employees options/rights which entitle them to acquire fully paid ordinary ANZ shares at a fixed price at the time the options/rights vest. Voting and dividend rights will be attached to the ordinary shares allocated on exercise of the options/rights. Each option/right entitles the holder to one ordinary share subject to the terms and conditions imposed on grant. Exercise price of options, determined in accordance with the rules of the plan, is generally based on the VWAP of the shares traded on the ASX in the week leading up to and including the date of grant. For rights, the exercise price is nil. Rules Prior to the exercise of the option/right if ANZ changes its share capital due to a bonus share issue, pro-rata new share issue or reorganisation the following adjustments are required:  Issue of bonus shares - When the holder exercises their option, they are also entitled to be issued the number of bonus shares they would have been entitled to had they held the underlying shares at the time of the bonus issue;  Pro-rata share offer - We will adjust the exercise price of the option in the manner set out in the ASX Listing Rules; and  Reorganisation - In respect of rights, if there is a bonus issue or reorganisation of ANZ’s share capital, then the Board may adjust the number of rights or the number of underlying shares so that there is no advantage or disadvantage to the holder. Holders otherwise have no other entitlements to participate:  in any new issue of ANZ securities before they exercise their options/rights; or  in a share issue of a body corporate other than ANZ (such as a subsidiary). For equity grants made after 1 November 2012, any portion of the award which vests may, at the Board’s discretion, be satisfied by a cash equivalent payment rather than shares. Expensing We expense the fair value of options/rights on a straight-line basis over the relevant vesting period and we recognise the expense as a share-based compensation expense with a corresponding increase in equity. Cessation The provisions that apply if the employee’s employment ends are in section 9.2.3 of the 2019 Remuneration Report. Downward adjustment ANZ’s downward adjustment provisions are detailed in section 6.3 of the 2019 Remuneration Report. Option Plans that operated during 2019 and 2018 i) Performance Rights Allocation Satisfying vesting We grant performance rights to selected employees as part of ANZ’s incentive plans. Performance rights provide the holder with the right to acquire ANZ shares at nil cost, subject to a three-year vesting period1 and Total Shareholder Return (TSR) performance hurdles. Further details on the performance hurdles are in section 6.2.3a of the 2019 Remuneration Report. Any portion of the award of performance rights (that have met the performance hurdles) may be satisfied by a cash equivalent payment rather than shares at the Board’s discretion. All performance rights were satisfied through a share allocation, other than 47,195 performance rights (2018: none) for which Board discretion was exercised. 2019 and 2018 grants During the 2019 year, we granted 885,810 performance rights (2018: 1,023,239). Downward adjustment Board discretion was exercised to adjust downward 59,012 performance rights to zero in 2019 (2018: none). 1. Four years for grants from 1 October 2019. 197 197 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 31. EMPLOYEE SHARE AND OPTION PLANS (continued) ii) Deferred Share Rights (no performance hurdles) Allocation Satisfying vesting 2019 and 2018 grants Downward adjustment Deferred share rights provide the holder with the right to acquire ANZ shares at nil cost after a specified vesting period. We adjust the fair value of rights for the absence of dividends during the restriction period. Any portion of the award of share rights may be satisfied by a cash equivalent payment rather than shares at the Board’s discretion. All share rights were satisfied through a share allocation, other than 68,357 deferred share rights (2018: 108,783) for which Board discretion was exercised. During the 2019 year, 2,078,427 deferred share rights (no performance hurdles) were granted (2018: 2,546,333). Board discretion was exercised to adjust downward 11,824 deferred share rights to zero in 2019 (2018: 1,638). Options, Deferred Share Rights and Performance Rights on Issue As at 30 October 2019, there were 615 holders of 4,173,045 deferred share rights on issue and 142 holders of 2,486,001 performance rights on issue. Options/Rights Movements This table shows the options/rights over unissued ANZ shares and their related weighted average (WA) exercise prices as at the beginning and end of 2019 and the movements during 2019: Number of options/rights WA exercise price WA closing share price WA remaining contractual life WA exercise price of all exercisable options/rights outstanding Outstanding exercisable options/rights Opening balance 1 Oct 2018 Options/ rights granted Options/ rights forfeited1 Options/ rights expired Options/ rights exercised Closing balance 30 Sep 2019 7,148,573 2,964,237 (1,589,109) 0 (1,835,163) 6,688,538 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $26.66 1.9 years $0.00 181,581 This table shows the options/rights over unissued ANZ shares and their related weighted average exercise prices as at the beginning and end of 2018 and the movements during 2018: Number of options/rights 7,113,784 3,569,572 (2,043,209) Opening balance 1 Oct 2017 Options/ rights granted Options/ rights forfeited1 $0.00 $0.00 $0.00 WA exercise price WA closing share price WA remaining contractual life WA exercise price of all exercisable options/rights outstanding Outstanding exercisable options/rights Options/ rights expired (1,558) $0.00 Options/ rights exercised Closing balance 30 Sep 2018 (1,490,016) 7,148,573 $0.00 $0.00 $28.43 2.1 years $0.00 67,666 1. Refers to any circumstance where equity can be forfeited (for example on cessation, downward adjustment or performance conditions not met). All of the shares issued as a result of the exercise of options/rights during 2019 and 2018, were issued at a nil exercise price. As at the date of the signing of the Directors’ Report on 30 October 2019:  no options/rights over ordinary shares have been granted since the end of 2019; and  14,464 shares issued as a result of the exercise of options/rights since the end of 2019, all with nil exercise prices. 198 198 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 31. EMPLOYEE SHARE AND OPTION PLANS (continued) Fair Value Assumptions When determining the fair value, we apply the standard market techniques for valuation, including Monte Carlo and/or Black Scholes pricing models. We do so in accordance with the requirements of AASB 2 Share-based Payments. The models take into account early exercise of vested equity, non- transferability and internal/external performance hurdles (if any). The table below shows the significant assumptions we used as inputs into our fair value calculation of instruments granted during the period. We present the values as weighted averages, but the specific values we use for each allocation are the ones we use for the fair value calculation. Exercise price ($) Share closing price at grant date ($) Expected volatility of ANZ share price (%)1 Equity term (years) Vesting period (years) Expected life (years) Expected dividend yield (%) Risk free interest rate (%) Fair value ($) 2019 Deferred share rights Performance rights 2018 Deferred share rights Performance rights 0.00 25.83 20.0 2.5 2.1 2.1 6 1.96 22.87 0.00 25.52 20.0 4.8 3.0 3.0 6 2.05 9.40 0.00 29.24 20.0 2.4 2.1 2.1 5.75 1.65 26.03 0.00 29.21 20.0 5.0 3.0 3.0 5.75 1.95 12.24 1. Expected volatility represents a measure of the amount by which ANZ’s share price is expected to fluctuate over the life of the rights. The measure of volatility used in the model is the annualised standard deviation of the continuously compounded rates of return on the historical share price over a deferred period of time preceding the date of grant. This historical average annualised volatility is then used to estimate a reasonable expected volatility over the expected life of the rights. SATISFYING EQUITY AWARDS All shares underpinning equity awards may be purchased on market, reallocated or be newly issued shares, or a combination. The equity we purchased on market during the 2019 financial year (either under the ANZ Employee Share Acquisition Plan and the ANZ Share Option Plan, or to satisfy options or rights) for all employees amounted to 4,317,094 shares at an average price of $25.99 per share (2018: 3,936,773 shares at an average price of $29.00 per share). 199 199 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 32. RELATED PARTY DISCLOSURES KEY MANAGEMENT PERSONNEL COMPENSATION Key Management Personnel (KMP) are defined as all directors and those executives who report directly to the CEO:  with responsibility for the strategic direction and management of a major income generating division; or  who control material income and expenses. KMP compensation included within total personnel expenses in Note 3 Operating Expenses is as follows: Short-term benefits2 Post-employment benefits Other long-term benefits Termination benefits Share-based payments Total 2019 $0001 15,784 415 213 2,112 6,184 24,708 2018 $0001 19,497 333 150 454 8,910 29,344 1. 2. Includes former disclosed KMPs until the end of their employment. Includes restatement of prior year amount to include items previously characterised as business related expenses that would be more appropriately be characterised as non-business related. Similar items existed in the prior periods between 2010-2017 which would have increased the short-terms benefits by less than $0.1 million per annum. KEY MANAGEMENT PERSONNEL LOAN TRANSACTIONS Loans made to KMP are made in the ordinary course of business and on normal commercial terms and conditions that are no more favourable than those given to other employees or customers, including: the term of the loan, security required and the interest rate. No amounts have been written off during the period, or individual provision raised in respect of these balances. The aggregate of loans (including credit card balances) made, guaranteed or secured, and undrawn facilities to KMP including their related parties, were as follows: Loans advanced1,2 Undrawn facilities1 Interest charged3 2019 $000 26,862 513 739 2018 $000 23,675 286 932 1. Balances are as at the balance sheet date (for KMP in office at balance sheet date) or at the date of cessation of former KMP. 2. Prior period has been restated to include credit card balances and exclude an available for redraw component of loan balances previously included within loans advanced. 3. Interest charged is for all KMP’s during the period. KEY MANAGEMENT PERSONNEL HOLDINGS OF ANZ SECURITIES KMP, including their related parties, held subordinated debt, shares, share rights and options over shares in the Company directly, indirectly or beneficially as shown below: Shares, options and rights Subordinated debt 1. Balances are as at the balance sheet date (for KMP in office at balance sheet date) or at the date of cessation of former KMP. 2019 Number1 1,892,754 11,802 2018 Number1 2,293,271 13,152 200 200 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 32. RELATED PARTY DISCLOSURES (continued) OTHER TRANSACTIONS OF KEY MANAGEMENT PERSONNEL AND THEIR RELATED PARTIES The aggregate of deposits of KMP and their related parties with the Group were $60 million (2018: $56 million). Other transactions with KMP and their related parties included amounts paid to the Group in respect of insurance premiums, investment management service fees, brokerage and bank fees and charges. The Group has reimbursed KMP for the costs incurred for secretarial services associated with the performance of their duties. These transactions are conducted on normal commercial terms and conditions no more favourable than those given to other employees or customers. In November 2010, a subsidiary of ANZ Bank New Zealand Limited (ANZ NZ) purchased a residential property in New Zealand for NZ$7.55 million. The property was leased to the then ANZ NZ Chief Executive Officer (CEO), Mr David Hisco, as part of a relocation package arrangement. On 31 March 2017, the property was sold to Mr David Hisco’s wife for NZ$6.9 million. At that time, Mr Hisco was the CEO of ANZ NZ and a member of Key Management Personnel. ANZ NZ obtained two independent valuations of the property, one of which was not considered for a number of reasons, including that it did not comply with valuation standards. ANZ NZ then obtained a further independent valuation and the sale price was determined as the midpoint of these two independent valuations, less an amount reflecting part of the estimated sale costs that would have otherwise been incurred. Consistent with the Reserve Bank of New Zealand’s requirements on ANZ NZ concerning independence, the sale of the property was overseen by ANZ NZ. This transaction was not separately disclosed in the Group’s or ANZ NZ’s 2017 financial statements. ASIC made enquiries of ANZ concerning disclosure of this matter in the 2017 financial statements. ANZ also acknowledges the determination of the Financial Markets Authority (New Zealand) that ANZ NZ should have disclosed the March 2017 sale as a related party transaction in its 2017 financial statements. ASSOCIATES We disclose significant associates in Note 26 Investments in Associates. During the course of the financial year, transactions conducted with all associates were on terms equivalent to those made on an arm’s length basis: Amounts receivable from associates Amounts payable to associates Interest income from associates Other expenses paid to associates Dividend income from associates 2019 $000 664 697 93 11,561 50,014 2018 $000 35,083 1,504 1,772 15,296 51,643 There have been no material guarantees given or received. No amounts have been written-off during the period, or individual provisions raised in respect of these balances. 201 201 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 33. COMMITMENTS, CONTINGENT LIABILITIES AND CONTINGENT ASSETS CREDIT RELATED COMMITMENTS AND CONTINGENCIES Contract amount of: Undrawn facilities Guarantees and letters of credit Performance related contingencies Total 2019 $m 209,340 22,339 22,112 253,791 2018 $m 202,531 18,441 24,136 245,108 UNDRAWN FACILITIES The majority of undrawn facilities are subject to customers maintaining specific credit and other requirements or conditions. Many of these facilities are expected to be only partially used, and others may never be used at all. As such, the total of the nominal principal amounts is not necessarily representative of future liquidity risks or future cash requirements. Based on the earliest date on which the Group may be required to pay, the total undrawn facilities of 209,341 million (2018: $202,531 million) mature within 12 months. GUARANTEES, LETTERS OF CREDIT AND PERFORMANCE RELATED CONTINGENCIES Guarantees, letters of credit and performance related contingencies relate to transactions that the Group has entered into as principal – including: guarantees, standby letters of credit and documentary letters of credit. Documentary letters of credit involve the Group issuing letters of credit guaranteeing payment in favour of an exporter. They are secured against an underlying shipment of goods or backed by a confirmatory letter of credit from another bank. Performance related contingencies are liabilities that oblige the Group to make payments to a third party if the customer fails to fulfil its non-monetary obligations under the contract. To reflect the risk associated with these transactions, we apply the same credit origination, portfolio management and collateral requirements that we apply to loans. The contract amount represents the maximum potential amount that we could lose if the counterparty fails to meet its financial obligations. As the facilities may expire without being drawn upon, the notional amounts do not necessarily reflect future cash requirements. Based on the earliest date on which the Group may be required to pay, the total guarantees and letters of credit of $22,339 million (2018: $18,441 million) and total performance related contingencies of $22,112 million (2018: $24,136 million) mature within 12 months. PROPERTY RELATED COMMITMENTS Lease rentals Land and buildings Furniture and equipment Total lease rental commitments1 Due within 1 year Due later than 1 year but not later than 5 years Due later than 5 years Total lease rental commitments1 2019 $m 1,586 70 1,656 320 847 489 1,656 2018 $m 1,431 205 1,636 371 832 433 1,636 1. Total future minimum sublease payments we expect to receive under non-cancellable subleases at 30 September 2019 is $67 million (2018: $81 million). During the year, sublease payments we received amounted to $29 million (2018: $32 million) and were netted against rent expense. 202 202 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 33. COMMITMENTS, CONTINGENT LIABILITIES AND CONTINGENT ASSETS (continued) OTHER CONTINGENT LIABILITIES As at 30 September 2019, the Group had contingent liabilities in respect of the matters outlined below. Where relevant, expert legal advice has been obtained and, in the light of such advice, provisions (refer to note 21) and/or disclosures as deemed appropriate have been made. In some instances we have not disclosed the estimated financial impact of the individual items either because it is not practicable to do so or because such disclosure may prejudice the interests of the Group. REGULATORY AND CUSTOMER EXPOSURES In recent years there has been an increase in the number of matters on which the Group engages with its regulators. There have also been significant increases in the nature and scale of regulatory investigations and reviews, civil and criminal enforcement actions (whether by court action or otherwise), formal and informal inquiries, regulatory supervisory activities and the quantum of fines issued by regulators, particularly against financial institutions both in Australia and globally. The Group has received various notices and requests for information from its regulators as part of both industry-wide and Group-specific reviews and has also made disclosures to its regulators at its own instigation. The nature of these interactions can be wide ranging and, for example, currently include a range of matters including responsible lending practices, product suitability and distribution, interest and fees and the entitlement to charge them, customer remediation, wealth advice, insurance distribution, pricing, competition, conduct in financial markets and financial transactions, capital market transactions, anti-money laundering and counter-terrorism financing obligations, reporting and disclosure obligations and product disclosure documentation. There may be exposures to customers which are additional to any regulatory exposures. These could include class actions, individual claims or customer remediation or compensation activities. The outcomes and total costs associated with such reviews and possible exposures remain uncertain. BANK FEES LITIGATION AND PERIODICAL PAYMENT REMEDIATION AND ASIC ACTION A litigation funder commenced a class action against the Company in 2010, followed by a second similar class action in March 2013. The applicants contended that certain exception fees (honour, dishonour and non-payment fees on transaction accounts and late payment and over-limit fees on credit cards) were unenforceable penalties and that various of the fees were also unenforceable under statutory provisions governing unconscionable conduct, unfair contract terms and unjust transactions. The claims in the March 2013 class action failed and have been dismissed. The original claims in the 2010 class action have been dismissed. In 2017, a new claim was added to the 2010 class action, in relation to the Company’s entitlement to charge certain periodical payment non-payment fees. Part of the class of customers had already received remediation payments from the Company. An agreement to settle the claim was reached in December 2018. The settlement is subject to court approval. In July 2019, ASIC commenced civil penalty proceedings against the Company in relation to the charging of fees for periodical payments in certain circumstances between August 2003 and February 2016. ASIC seeks civil penalties in respect of alleged false or misleading representations and unconscionable conduct. ASIC also alleges that the Company engaged in misleading or deceptive conduct and breached certain statutory obligations as a financial services licensee. The matter is at an early stage. The outcomes and total costs remain uncertain. The Company is defending the allegations. BENCHMARK/RATE ACTIONS In July and August 2016, class action complaints were brought in the United States District Court against local and international banks, including the Company – one action relating to the bank bill swap rate (BBSW), and one action relating to the Singapore Interbank Offered Rate (SIBOR) and the Singapore Swap Offer Rate (SOR). The class actions are expressed to apply to persons and entities that engaged in US-based transactions in financial instruments that were priced, benchmarked, and/or settled based on BBSW or SIBOR. The claimants seek damages or compensation in amounts not specified, and allege that the defendant banks, including the Company, violated US anti-trust laws and (in the BBSW case only) anti-racketeering laws, the Commodity Exchange Act, and unjust enrichment principles. The Company is defending the proceedings. The matters are at an early stage. In February 2017, the South African Competition Commission commenced proceedings against local and international banks including the Company alleging breaches of the cartel provisions of the South African Competition Act in respect of trading in the South African rand. The potential civil penalty or other financial impact is uncertain. The matter is at an early stage. CAPITAL RAISING ACTIONS In June 2018, the Commonwealth Director of Public Prosecutions commenced criminal proceedings against the Company and a senior employee alleging that they were knowingly concerned in cartel conduct by the joint lead managers of the Company’s August 2015 underwritten institutional equity placement of approximately 80.8 million ordinary shares. The matter is at an early stage. The Company and its senior employee are defending the allegations. In September 2018, the Australian Securities and Investments Commission (ASIC) commenced civil penalty proceedings against the Company alleging failure to comply with continuous disclosure obligations in connection with the Company’s August 2015 underwritten institutional equity placement. ASIC alleges the Company should have advised the market that the joint lead managers took up approximately 25.5 million ordinary shares of the placement. The matter is at an early stage. The Company is defending the allegations. FRANCHISEE LITIGATION In February 2018, two related class actions were brought against the Company alleging breaches of contract and unconscionable conduct in relation to lending to 7-Eleven franchisees. An agreement to settle the claims against the Company was reached in March 2019. The settlement is subject to court approval. 203 203 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 33. COMMITMENTS, CONTINGENT LIABILITIES AND CONTINGENT ASSETS (continued) ROYAL COMMISSION The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry released its final report on 4 February 2019. The findings and recommendations of the Commission are resulting in additional costs and may lead to further exposures, including exposures associated with further regulator activity or potential customer exposures such as class actions, individual claims or customer remediation or compensation activities. The outcomes and total costs associated with these possible exposures remain uncertain. SECURITY RECOVERY ACTIONS Various claims have been made or are anticipated, arising from security recovery actions taken to resolve impaired assets. These claims will be defended. WARRANTIES AND INDEMNITIES The Group has provided warranties, indemnities and other commitments in favour of the purchaser and other persons in connection with various disposals of businesses and assets and other transactions, covering a range of matters and risks. It is exposed to potential claims under those warranties, indemnities and commitments. CLEARING AND SETTLEMENT OBLIGATIONS Certain group companies have a commitment to comply with rules governing various clearing and settlement arrangements which could result in a credit risk exposure and loss if another member institution fails to settle its payment clearing activities. The Group’s potential exposure arising from these arrangements is unquantifiable in advance. Certain group companies hold memberships of central clearing houses, including ASX Clear (Futures), London Clearing House (LCH) SwapClear and RepoClear, Korea Exchange (KRX), Hong Kong Exchange (HKEX), Clearing Corporation of India and the Shanghai Clearing House. These memberships allow the relevant group company to centrally clear derivative instruments in line with cross-border regulatory requirements. Common to all of these memberships is the requirement for the relevant group company to make default fund contributions. In the event of a default by another member, the relevant group company could potentially be required to commit additional default fund contributions which are unquantifiable in advance. PARENT ENTITY GUARANTEES The Company has issued letters of comfort and guarantees in respect of certain subsidiaries in the normal course of business. Under these letters and guarantees, the Company undertakes to ensure that those subsidiaries continue to meet their financial obligations, subject to certain conditions including that the entity remains a controlled entity of the Company. SALE OF GRINDLAYS BUSINESSES On 31 July 2000, the Company completed the sale to Standard Chartered Bank (SCB) of ANZ Grindlays Bank Limited and the private banking business of ANZ in the United Kingdom and Jersey, together with ANZ Grindlays (Jersey) Holdings Limited and its subsidiaries, for USD1.3 billion in cash. The Company provided warranties and certain indemnities relating to those businesses and, where it was anticipated that payments would be likely under the warranties or indemnities, made provisions to cover the anticipated liabilities. The issue below has not adversely impacted the reported results. All settlements and penalties to date have been covered within existing provisions. In 1991 certain amounts were transferred from non-convertible Indian Rupee accounts maintained with Grindlays in India. These transactions may not have complied with the provisions of the Foreign Exchange Regulation Act, 1973. Grindlays, on its own initiative, brought these transactions to the attention of the Reserve Bank of India. The Indian authorities served notices on Grindlays and certain of its officers in India and civil penalties have been imposed which are the subject of appeals. Criminal prosecutions are pending and will be defended. The amounts in issue are not material. CONTINGENT ASSETS NATIONAL HOUSING BANK The Company is pursuing recovery of the proceeds of certain disputed cheques which were credited to the account of a former Grindlays customer in the early 1990s. The disputed cheques were drawn on the National Housing Bank (NHB) in India. Proceedings between Grindlays and NHB concerning the proceeds of the cheques were resolved in early 2002. Recovery is now being pursued from the estate of the Grindlays customer who received the cheque proceeds. Any amounts recovered are to be shared between the Company and NHB. 204 204 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)34. COMPENSATION OF AUDITORS KPMG Australia Audit or review of financial reports Audit-related services1 Non-audit services2 Total3 Overseas related practices of KPMG Australia Audit or review of financial reports Audit-related services1 Non-audit services2 Total Total compensation of auditors NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 2019 $’000 9,036 3,392 114 12,542 5,691 2,316 2 8,009 20,551 2018 $’000 10,058 4,999 306 15,363 5,797 1,276 2 7,075 22,438 1. Comprises prudential and regulatory services of $4.47 million (2018: $3.70 million), comfort letters $0.48 million (2018: $0.51 million) and other services $0.76 million (2018: $2.07 million). 2. The nature of the non-audit services includes general market and regulatory insights, training, controls related assessments, methodology and procedural reviews. Further details are provided in the Directors’ Report. Inclusive of goods and services tax. 3. The Group’s Policy allows KPMG Australia or any of its related practices to provide assurance and other audit-related services that, while outside the scope of the statutory audit, are consistent with the role of an external auditor. These include regulatory and prudential reviews requested by regulators such as APRA. Any other services that are not audit or audit-related services are non-audit services. The Policy allows certain non-audit services to be provided where the service would not contravene auditor independence requirements. KPMG Australia or any of its related practices may not provide services that are perceived to be in conflict with the role of the external auditor or breach auditor independence. These include consulting advice and subcontracting of operational activities normally undertaken by management, and engagements where the external auditor may ultimately be required to express an opinion on its own work. 205 205 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 35. IMPACT OF ADOPTION OF NEW STANDARDS AND OTHER CHANGES The following table summarises changes to the balance sheet in the comparative period resulting from the application of AASB 15, and other reclassification adjustments to enhance comparability with current period presentation. Net loans and advances1 Other assets2 Other non-impacted balance sheet line items Total assets Deferred tax liabilities2 Payables and other liabilities3 Other provisions1,3 Other non-impacted balance sheet line items Total liabilities Retained earnings2 Other non-impacted balance sheet line items Share capital and reserves attributable to shareholders of the Company2 Non-controlling interests Total shareholders' equity2 Reported as at 30 Sep 18 $m Impact of application of AASB 15 $m Other reclassification adjustment $m Restated as at 30 Sep 18 $m 603,938 3,645 335,041 942,624 59 6,788 1,038 875,356 883,241 31,715 27,528 59,243 140 59,383 - 32 - 32 10 106 (106) - 10 22 - 22 - 22 526 - - 526 - - 526 - 526 - - - - - 604,464 3,677 335,041 943,182 69 6,894 1,458 875,356 883,777 31,737 27,528 59,265 140 59,405 1. $500 million of collectively assessed and $26 million of individually assessed provisions for credit impairment attributable to off-balance sheet credit related commitments at 30 September 2018 were reclassified from Net loans and advances at amortised cost to Other provisions to enhance comparability with current period presentation. 2. The Group adopted AASB 15 in this reporting period with comparatives restated. The impact of this policy change on the reported 30 September 2018 balance sheet was an increase in Other assets of $32 million, an increase in Deferred tax liabilities of $10 million and an increase in Retained earnings of $22 million, reflecting revenue that qualifies for upfront recognition under AASB 15 but was not previously recognised under AASB 118. 3. Upon adoption of AASB 15, certain liabilities associated with credit card loyalty programs have been reclassified from Other provisions to Payables and other liabilities. In addition to the balance sheet impact above, upon adoption of AASB 15 certain items previously netted are now presented gross in operating income and operating expenses. This increased total operating income and total operating expenses by $128 million for the 2019 financial year. Comparative information has been restated which increased total operating income and total operating expenses by $153 million for the 2018 financial year. Impact of the transition to AASB 9 Financial Instruments (AASB 9) ALLOWANCE FOR EXPECTED CREDIT LOSSES The table below reconciles the closing provisions for credit impairment of financial assets determined in accordance with AASB 139 Finanicial Instruments: Recognition and Measurement, and provisions for credit impairment of loan commitments and financial guarantee contracts determined in accordance with AASB 137 Provisions, Contingent Liabilities and Contingent Assets as at 30 September 2018, and the opening allowance for expected credit losses determined in accordance with AASB 9 as at 1 October 2018. Loans and advances - at amortised cost Investment securities - debt securities at amortised cost Off-balance sheet commitments - undrawn and contingent facilities1 Total provisions for credit impairment Loss allowances recognised in other comprehensive income Investment securities - debt securities at FVOCI2 Total loss allowance recognised in other comprehensive income As at 30 Sep 18 Provision for credit impairment under AASB 139 or AASB 137 $m As at 1 Oct 18 Incremental allowance for ECL under AASB 9 $m Allowance for ECL under AASB 9 $m 2,917 - 526 3,443 - - 647 11 155 813 14 14 3,564 11 681 4,256 14 14 1. The individually and collectively assessed allowance for ECL is included in Other provisions. 2. Allowance for ECL does not change the carrying amount which remains at fair value. Instead, the allowance for ECL is recognised in OCI, with a corresponding charge to profit or loss. 206 206 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued) NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 35. IMPACT OF ADOPTION OF NEW STANDARDS AND OTHER CHANGES (continued) The following table summarises the adjustments arising on adoption of AASB 9. CONSOLIDATED BALANCE SHEET RECONCILIATION AASB 139 measurement category AASB 9 measurement category Reference Restated as at 30 Sep 18 $m AASB 9 reclassifi- cation impact $m AASB 9 Remeasure- ment (excl. impairment) $m AASB 9 credit impairment impact $m Revised carrying amount as at 1 Oct 18 $m 1,2 FVTPL FVTPL 37,722 (993) Trading securities Investment securities: - debt securities at amortised cost - debt securities at FVOCI - equity securities at FVOCI Available-for-sale assets (AFS) Net loans and advances - at amortised cost - at FVTPL Investments in associates Deferred tax assets Other non-impacted balance sheet line items Total assets Current tax liabilities Other provisions Debt issuances: 2,6,7 N/A Amortised cost 1,2 2 2 3,6,7,8 3,8 5 1,2,4,6 1,3,4 6 N/A N/A AFS Loans and receivables FVTPL N/A N/A N/A N/A N/A FVOCI FVOCI - - - N/A 74,284 Amortised cost 604,331 FVTPL N/A N/A 133 2,553 900 N/A 223,259 943,182 300 1,458 N/A N/A - at amortised cost 4 Amortised cost Amortised cost 119,737 - at FVTPL 4 Other non-impacted balance sheet line items FVTPL N/A FVTPL 1,442 N/A 760,840 Total liabilities Ordinary share capital Reserves Retained earnings Share capital and reserves attributable to shareholders of the Company Non-controlling interests Total shareholders' equity 1,2,6 1,2,3,4, 5,6 883,777 27,205 323 31,737 59,265 140 59,405 6,158 70,938 1,087 (74,284) (4,470) 1,564 - - - - - - (879) 879 - - - 1 (1) - - - - 2 - - - 15 (23) - 15 - 9 30 - - (55) - (25) - 3 31 34 - 34 - 36,729 (11) 6,149 - - - 70,938 1,087 - (647) 599,229 - (65) 234 1,674 2,488 1,149 - 223,259 (489) 942,702 - 155 330 1,613 - - - 118,858 2,266 760,840 155 883,907 - 10 27,205 337 (654) 31,113 (644) 58,655 - 140 (644) 58,795 207 207 ANZ 2019 ANNUAL REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS (continued) 35. IMPACT OF ADOPTION OF NEW STANDARDS AND OTHER CHANGES (continued) REFERENCE 1. On initial application of AASB 9, a portfolio of bonds with a fair value of $1,000 million was transferred from Trading securities to Investment securities - debt securities at FVOCI as the applicable business model was held to collect and sell. Cumulative fair value gains/(losses) on this portfolio of $2 million (after tax) were transferred from Retained earnings to the FVOCI reserve. Additionally, the reclassification resulted in a reduction in deferred tax assets and current tax liabilities of $1 million. 2. The Available-for-sale classification is no longer applicable under AASB 9. Accordingly, on transition:  $69,938 million of Available-for-sale debt instruments were reclassified to Investment securities – debt securities at FVOCI due to the business model being held to collect and sell. There was no re-measurement impact associated with this reclassification;  $3,252 million of Available-for-sale debt instruments were reclassified to Investment securities – debt securities at amortised cost due to the business model being held to collect at 1 October 2018. This reclassification resulted in re-measurement of a $2 million increase to the carrying amount arising from reversal of the previous available-for-sale revaluation reserve. Additionally, a deferred tax asset of $1 million associated with the previous available-for-sale revaluation was reversed;  the Group made irrevocable elections to designate $1,087 million of non-traded Available-for-sale equity securities as Investment securities - equity securities at FVOCI; and  $7 million of Available-for-sale equity securities were reclassified to Trading securities and the related reserve balance of $1 million was reclassified to Retained earnings. 3. 4. 5. 6. Certain loans with contractual cash flow characteristics that are not solely payments of principal and interest were reclassified from Net loans and advances at amortised cost to Net Loans and advances at FVTPL. The loans had an amortised cost carrying amount of $224 million and a fair value of $201 million at 30 September 2018. The associated re-measurement of $23 million was recognised in Retained earnings offset by a decrease in current tax liabilities of $7 million. In addition, one of the loans was previously in a fair value hedge relationship which was discontinued effective 1 October 2018. Accordingly, changes in the fair value due to changes in the hedged risk which were previously recognised as a reduction to the carrying value of the loan amounting to $15 million were written back to Retained earnings offset by an increase in current tax liabilities of $4 million. The Group elected to designate certain financial liabilities (bonds included within Debt issuances) as measured at FVTPL effective from 1 October 2018 to reduce an accounting mismatch. The bonds had an amortised cost carrying amount of $879 million and a fair value of $824 million at 30 September 2018. The difference of $55 million (comprising a $109 million decrease in fair value before own credit, offset by a $54 million increase in fair value attributable to own credit) offset by a net tax impact of $17 million (increase in deferred tax asset of $17 million and an increase in current tax liability of $34 million) was recognised in Retained earnings. The Group recognised a decrease of $65 million to the carrying value of Investments in associates with a corresponding decrease to Retained earnings reflecting the Group’s share of the estimated initial application impact of IFRS 9 (the international equivalent of AASB 9). The initial application of the expected credit loss requirements of AASB 9, resulted in increases in allowances for credit impairment attributable to the following:  On-balance sheet loans and advances of $647 million reflected in Net loans and advances at amortised cost;  Debt securities measured at amortised cost of $11 million reflected in Investment securities – debt securities at amortised cost; and  Off-balance sheet credit related commitments of $155 million reflected in Other provisions. The total impact of $813 million was recognised as a reduction to Retained earnings, offset by an increase of $234 million related to deferred tax. Additionally, loss allowances of $10 million (after-tax) attributable to Investment Securities – debt securities at FVOCI have been recognised in Reserves with a corresponding adjustment to Retained earnings. The debt securities remain at fair value on the face of the Balance Sheet. 7. On initial application of AASB 9, a portfolio of Negotiable Certificates of Deposit with a carrying amount of $2,906 million was reclassified from Net loans and advances at amortised cost to Investment Securities – debt securities at amortised cost. There was no re-measurement impact associated with this reclassification. 8. On initial application of AASB 9, loans with a carrying amount and fair value of $1,340 million that were in the process of being syndicated were reclassified from Net loans and advances at amortised cost to Net Loans and advances at FVTPL on the basis that the applicable business model is held-to-sell. There was no re-measurement impact associated with this reclassification. 208 208 ANZ 2019 ANNUAL REPORTNotes to the consolidated financial statements (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 36. EVENTS SINCE THE END OF THE FINANCIAL YEAR On 17 October the Group announced it had agreed a revised price for the sale of its OnePath P&I business and ADGs to IOOF of $850 million, being a $125 million reduction from the original sale price of $975 million announced in October 2017. The new price of $850 million includes approximately $25 million that ANZ has already received for the sale of ADGs in October 2018. The revised terms reflect changing market conditions and include lower overall warranty caps as well as some changes to the strategic alliance arrangements. Subject to APRA approval, the Group expects the transaction to complete in the first quarter of calendar year 2020. The impact of the reduction in price has been reflected in the 2019 financial results. Other than the matter above, there have been no significant events from 30 September 2019 to the date of signing this report. 209 209 CONSOLIDATED GROUP DIRECTORS’ DECLARATION Directors’ Declaration The Directors of Australia and New Zealand Banking Group Limited declare that: a) in the Directors’ opinion, the financial statements and notes of the Consolidated Entity are in accordance with the Corporations Act 2001, including: i) ii) section 296, that they comply with the Australian Accounting Standards and any further requirements of the Corporations Regulations 2001; and section 297, that they give a true and fair view of the financial position of the Consolidated Entity as at 30 September 2019 and of its performance for the year ended on that date; b) the notes to the financial statements of the Consolidated Entity include a statement that the financial statements and notes of the Consolidated Entity comply with International Financial Reporting Standards; c) the Directors have been given the declarations required by section 295A of the Corporations Act 2001; and d) in the Directors’ opinion, there are reasonable grounds to believe that the Company will be able to pay its debts as and when they become due and payable. Signed in accordance with a resolution of the Directors. David M Gonski, AC Chairman 30 October 2019 Shayne C Elliott Director 210 ANZ 2019 ANNUAL REPORT 210 INDEPENDENT AUDITOR’S REPORT NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS TO THE SHAREHOLDERS OF AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED REPORT ON THE AUDIT OF THE FINANCIAL REPORT OPINION We have audited the Financial Report of Australia and New Zealand Banking Group Limited (the Company) and the entities it controlled at the year end and from time to time during the financial year (together, the Group). In our opinion, the accompanying Financial Report of the Group is in accordance with the Corporations Act 2001, including:  giving a true and fair view of the Group’s financial position as at 30 September 2019 and of its financial performance for the year ended on that date; and  complying with Australian Accounting Standards and the Corporations Regulations 2001. The Financial Report comprises the:  consolidated statement of financial position as at 30 September 2019;  consolidated income statement, consolidated statement of comprehensive income, consolidated statement of changes in equity, and consolidated statement of cash flows for the year then ended;  notes 1 to 36 including a summary of significant accounting policies; and  Directors’ Declaration. BASIS FOR OPINION We conducted our audit in accordance with Australian Auditing Standards. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the Financial Report section of our report. We are independent of the Group in accordance with the Corporations Act 2001 and the ethical requirements of the Accounting Professional and Ethical Standards Board’s APES 110 Code of Ethics for Professional Accountants (the Code) that are relevant to our audit of the Financial Report in Australia. We have fulfilled our other ethical responsibilities in accordance with the Code. KEY AUDIT MATTERS The Key Audit Matters we identified are:  Allowance for expected credit losses;  Valuation of Financial Instruments held at Fair Value;  Provisions for Customer Remediation;  Accounting for Divestments; and  IT Systems and Controls. Key Audit Matters are those matters that, in our professional judgement, were of most significance in our audit of the Financial Report of the current period. These matters were addressed in the context of our audit of the Financial Report as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. 211 211 ANZ 2018 ANNUAL REPORT INDEPENDENT AUDITOR’S REPORT (continued) KEY AUDIT MATTERS (continued) ALLOWANCE FOR EXPECTED CREDIT LOSSES ($4,190M) Refer to the critical accounting estimates and judgements disclosures in relation to the allowance for expected credit losses in Note 13 to the Financial Report. The Key Audit Matter AASB 9 Financial Instruments (AASB 9) was adopted by the Group on 1 October 2018. This is a key audit matter due to the significance of the loans and advances balance to the financial statements and the inherent complexity of the Group’s Expected Credit Loss (ECL) models (ECL models) used to measure ECL allowances. This new and complex accounting standard requires the Group to recognise ECLs on its loans and advances and off-balance sheet positions; the Group developed new models which are reliant on data as well as a number of estimates including the impact of multiple economic scenarios and other assumptions such as defining a significant increase in credit risk (SICR). This involves significant judgement and estimates and takes into account forward looking information reflecting potential future economic events. AASB 9 requires the Group to measure ECLs on a forward-looking basis reflecting a range of future economic conditions, including key forward- looking assumptions such as forecast GDP and unemployment levels. Post-model adjustments to the ECL results are also made by the Group to address known ECL model limitations or emerging trends in the loan portfolios. We exercise significant judgement in challenging the economic scenarios used and the judgemental overlays the Group applied to the ECL results. The criteria selected to identify a SICR, such as a decrease in customer credit rating (CCR), are key areas of judgement within the Group’s ECL methodology as these criteria determine if a forward-looking 12 month or lifetime allowance is recorded. Separate from the ECL calculation, allowances for individually assessed loans exceeding specific thresholds are individually assessed by the Group. These specific allowances are established based on the expected future cash repayments and estimated proceeds from the value of the collateral held by the Group in respect of the loans. How the matter was addressed in our audit Our audit procedures for the allowance for ECL and disclosures for the year ended 30 September 2019 included assessing the Group’s significant accounting policies against the requirements of the accounting standard. Additionally our procedures covered: We tested key controls in relation to:  The Group’s ECL model governance and validation processes;  The Group’s assessment and approval of the forward looking macroeconomic assumptions and scenario weightings through challenge applied by the Group’s internal governance processes; and  Reconciliation of the data used in the ECL calculation process to gross balances recorded within the general ledger as well as source systems.  Testing the key controls over counterparty risk grading for wholesale loans (larger customer exposures are monitored individually). We tested the approval of new lending facilities against the Group’s lending policies, and controls over the monitoring of counterparty credit quality. This included testing controls over the identification of exposures showing signs of stress, either due to internal factors specific to the counterparty or external macroeconomic factors, and testing the timeliness of and the accuracy of counterparty risk assessments and risk grading against the requirements of the Group’s lending policies and regulatory requirements; and  For retail loans, testing controls over the systems which record lending arrears, group exposures into delinquency buckets, and re-calculate individual allowances. We tested automated calculation and change management controls and evaluated the Group’s oversight of the portfolios, with a focus on controls over delinquency monitoring. We tested a sample of the level of allowances held against different loan products based on the delinquency profile and challenged assumptions made in respect of expected recoveries, including from collateral held. We also tested relevant General Information Technology Controls (GITCs) over the key IT applications used by the Group in measuring ECL allowances as detailed in the IT Systems and Controls key audit matter below. In addition to controls testing, our procedures included:  Performing credit assessments of a sample of wholesale loans controlled by the Group’s specialist workout and recovery team assessed as higher risk or impaired, and a sample of other loans, focusing on larger exposures assessed by the Group as showing signs of deterioration, or in areas of emerging risk (assessed against external market conditions). We challenged the Group’s risk grading of the loan, assessment of loan recoverability, valuation of security and the impact on the credit allowance. To do this, we used the information on the Group’s loan file, understood the facts and circumstances of the case with the loan officer, and performed our own assessment of recoverability. Exercising our judgement, our procedures included using our understanding of relevant industries and the macroeconomic environment and comparing data and assumptions used by the Group in recoverability assessments to externally sourced evidence, such as commodity prices, publicly available audited financial statements and comparable external valuations of collateral held. Where relevant we assessed the forecast timing of future cash flows in the context of supporting valuations and approved business plans and challenged key assumptions implicit in the valuations;  Obtaining an understanding of the Group’s processes to determine ECL allowances, evaluating the Group’s ECL model methodologies against established market practices and criteria in the accounting standards; 212 212 ANZ 2019 ANNUAL REPORTIndependent Auditor’s Report (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS KEY AUDIT MATTERS (continued)  Working with KPMG Risk Consulting specialists, we assessed the accuracy of the Group’s ECL model predictions by re-performing, for a sample of loans, the ECL allowance and comparing this to the amount recorded by the Group;  Working with KPMG Economic specialists, we challenged the Group’s forward-looking macroeconomic assumptions and scenarios incorporated in the Group’s ECL models. We compared the Group’s forecast GDP and unemployment rates to relevant publicly available macro-economic information, and considered other known variables and information obtained through our other audit procedures to identify contradictory indicators;  Testing the implementation of the Group’s SICR methodology by re-performing the staging calculation for a sample of loans and comparing our expectation to actual staging applied on an individual account level, taking into consideration movements in CCR; and  Assessing the accuracy of the data used in the ECL models by confirming a sample of data fields such as account balance and CCR to relevant source systems. We also challenged key assumptions in the components of the Group’s post-model adjustments to the ECL allowance balance. This included:  Evaluating underlying data used in concentration risk and economic cycle allowances by comparing underlying portfolio characteristics to recent loss experience, current market conditions and specific risks inherent in the Group’s loan portfolios;  Assessing the requirement for other additional allowances considering the Group’s ECL model and data deficiencies identified by the Group’s ECL model validation processes, and  Assessing the completeness of additional allowance overlays by checking the consistency of risks we identified in the portfolios against the Group’s assessment. AASB 7 Financial Instruments: Disclosures Assessing the appropriateness of the Group’s disclosures in the financial report using our understanding obtained from our testing against the requirements of the accounting standard. VALUATION OF FINANCIAL INSTRUMENTS HELD AT FAIR VALUE: - ASSETS HELD AT FAIR VALUE $243,888M - LIABILITIES HELD AT FAIR VALUE $130,346M Refer to the critical accounting estimates, judgements and disclosures of fair values in Note 17 to the Financial Report. The Key Audit Matter Financial instruments held at fair value on the Group’s balance sheet include investment securities, trading securities, derivative assets and liabilities, certain debt securities, and other assets and liabilities designated as measured at fair value through profit or loss or fair value through other comprehensive income. The instruments are mainly risk management products sold to customers and used by the Group to manage its own interest rate and foreign exchange risk. The valuation of financial instruments held at fair value is considered a Key Audit Matter as:  Financial instruments held at fair value are significant (25% of assets and 14% of liabilities);  The significant volume and range of products transacted, in a number of international locations, increases the risk of inconsistencies in transaction management processes that could lead to inaccurate valuation;  Determining the fair value of trading securities and derivatives involves a significant level of judgement by the Group, increasing the risk of error, and adding complexity to our audit. The level of judgement increases where internal models, as opposed to quoted market prices, are used to determine fair value of an instrument, or where inputs to the internal models, such as discount rates and measures of volatility, are not observable; or where there are a greater number of variables, including trade economic details and modelling assumptions, which feed into the internal models; and  The valuation of certain derivatives held by the Group is sensitive to inputs including funding rates, probabilities of default loss given default. Both funding and credit risk are incorporated within the valuation of certain derivative instruments. This increased our audit effort in this area and necessitated the involvement of valuation specialists. How the matter was addressed in our audit Our audit procedures for the valuation of financial instruments held at fair value included:  Testing access rights and change management controls for key valuation systems;  Testing interface controls, notably the completeness and accuracy of data transfers between transaction processing systems, key systems used to generate valuations and any related valuation adjustments, and the Group’s market risk management and finance systems to identify inconsistencies in transaction management and valuation processes across products and locations;  Testing the governance and approval controls, such as management review and approval of the valuation models, and approval of new products against policies and procedures; 213 213 ANZ 2018 ANNUAL REPORT INDEPENDENT AUDITOR’S REPORT (continued) KEY AUDIT MATTERS (continued)  Testing the front office management review and approval of the daily financial instrument trading profit and loss reconciliations prepared by the Group’s independent markets and treasury control;  Testing the management review and approval of model construction and validation, aimed at assessing the validity and robustness of underlying valuation models; and  Testing the Group’s data validation controls, such as those over key inputs in generating the fair value to market data where fair values were determined by front office teams. We carried out testing over the valuation of financial instruments with both observable and unobservable inputs. Our specific testing involved valuation specialists and included:  Re-performing the valuation of ‘level 1’ and ‘level 2’ investment securities and trading securities, which are primarily government, semi- government and corporate debt securities, by comparing the observable inputs, including quoted prices, to independently sourced market data;  Using independent models, re-calculating the valuation of a sample, across locations, of derivative assets and liabilities where the fair value was determined using observable inputs. This included comparing a sample of observable inputs used in the Group’s derivative valuations to independently-sourced market data, such as interest rates, foreign exchange rates and volatilities;  Where the fair value of derivatives and other financial assets and liabilities were determined using unobservable inputs (‘level 3’ instruments), challenging the Group’s valuation model by testing the key inputs used to comparable data in the market, including the use of proxy instruments and available alternatives. We compared the Group’s valuation methodology to industry practice and the criteria in the accounting standards; and  Evaluating the appropriateness of the Group’s valuation methodology for derivative financial instruments, having regard to current and emerging derivative valuation practices across a range of peer institutions, and against the required criteria in the accounting standards. We tested adjustments made to valuations, particularly funding and credit valuation adjustments on un-collateralised derivatives. In particular, for a sample of individual counterparties, across locations, we tested key inputs to the credit valuation adjustment calculation, including the probability of default, against observable market data. Where proxies were used, we assessed the proxy against available alternatives, across a number of locations. PROVISION FOR CUSTOMER REMEDIATION ($1,139M) Refer to the critical accounting estimates, judgements and disclosures in Notes 21 and 33 to the Financial Report. The Key Audit Matter The Group has assessed the need to recognise provisions in relation to certain customer remediation activities arising from both internal and external investigations, and reviews. This includes provisions for expected refunds to customers, remediation project costs and related customer and regulatory claims, penalties, and litigation outcomes. The provision for customer remediation activities is a Key Audit Matter due to the number of investigations, the quantum of amounts involved, and the judgements required by us in assessing the Group’s determination of:  The existence of a present legal or constructive obligation arising from a past event using the conditions of the event against the criteria in the accounting standards;  Reliable estimates of the amounts which may be paid arising from investigations, including estimates of related costs and regulatory penalties; and  The potential for legal proceedings, further investigations, and reviews from its regulators leading to a wider range of estimation outcomes for us to consider. How the matter was addressed in our audit Our audit procedures for customer remediation provisions included:  Obtaining an understanding of the Group’s processes for identifying and assessing the potential impact of the investigations into customer remediation payments, related project costs and legal proceedings associated with compliance matters, investigations and reviews from its regulators;  Enquiring with the Group regarding ongoing legal, and regulatory matters, and investigation into other remediation activities;  Enquiring with external legal counsel;  Reading the minutes and other relevant documentation of the Group’s Board of Directors, Board Committees, various management committees, and attending the Group’s Audit and Risk Committee meetings;  Inspecting correspondence with relevant regulatory bodies;  For a sample of individual exposures, assessing the basis for recognition and measurement of a provision and associated costs against the requirements of the accounting standards. We did this by understanding and challenging the provisioning methodologies and underlying assumptions; 214 214 ANZ 2019 ANNUAL REPORTIndependent Auditor’s Report (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS KEY AUDIT MATTERS (continued)  Testing completeness by evaluating where exposures may have arisen based upon our knowledge and experience of broader industry matters, the Group's documentation and the current regulatory environment. We also checked these features of these exposures against the criteria defining a provision or a contingency in the accounting standards;  Assessing the appropriateness of the Group’s conclusions against the requirements of Australian Accounting Standards where estimates were unable to be reliably made for a provision to be recognised; and  Evaluating the related disclosures against the requirements of Australian Accounting Standards. DIVESTMENT OF WEALTH AUSTRALIA Refer to the critical accounting estimates, judgements and disclosures in Notes 1 and 29 to the Financial Report. The Key Audit Matter On 17 October 2017, the Group announced the sale of its OnePath Pensions and Investments (OnePath P&I) business and Aligned Dealer Groups (ADGs) business to IOOF Holdings Limited (IOOF). The sale of the ADGs business completed on 1 October 2018. On 17 October 2019, the Group announced it had revised its contract terms with IOOF and, subject to APRA approval, the Group expects the transaction to complete in the first quarter of calendar year 2020. On 12 December 2017, the Group announced the sale of its Life Insurance business to Zurich Financial Services Australia Limited (together, the Divestment Businesses). The transaction completed on 31 May 2019 and final adjustments to sale proceeds are subject to finalization of a post completion net asset review. These businesses were part of the Wealth Australia operating segment. The financial results of the Divestment Businesses are presented as discontinued operations, and the associated assets and liabilities of OnePath P&I continues to be classified as held for sale at balance date. The divestments are considered a Key Audit Matter due to the:  significance of the Divestment Businesses to the Group;  judgement applied by the Group in the measurement of the Divestment Businesses using the requirements accounting standards and the terms and conditions of the divestments;  judgement is applied by the Group when assessing events that occur after the reporting date but before the financial statements are authorized for issue; and  judgement applied by the Group in assessing the probability of the divestments against the requirements of Australian Accounting Standards at 30 September 2019. We focused on the areas where judgement exists in the measurement of the discontinued operations, including the:  allocation of goodwill between the Divestment Businesses;  estimation of costs required to complete the divestments including costs associated with separating these businesses from the Group;  subsequent re-measurement adjustments of the Divestment Businesses;  consideration of adjusting and non-adjusting subsequent events relating to the Divestment Businesses; and  taxation implications of the divestments, potentially having a significant impact on the loss on sale and requiring specialist knowledge. How the matter was addressed in our audit Our audit procedures in relation to the Divestment Businesses included:  Reading the relevant transaction documents to understand the terms and conditions of the divestments;  Assessing the criteria for the Divestment Businesses to be recognised and measured as held for sale against the criteria in the accounting standards at balance sheet date;  Evaluating the substance of the divestments using the terms and conditions of the transaction documents against the criteria for discontinued operations in the accounting standards;  Evaluating the Group’s controls for measurement of the divestments held for sale. This included the Steering Committee review and approval of costs associated with separating the divestments from the Group;  Assessing, on a sample basis, the identification of assets and liabilities disposed by comparing to transaction documents and underlying financial records at balance date;  Checking the consideration for the divestments to the transaction documents and underlying financial records;  Assessing the identification, basis for recognition, and treatment of a sample of costs associated with separating the divestments from the Group for compliance with the accounting standards;  Comparing the quantum of the costs associated with separating the divestments from the Group to similar transactions within the market;  Using our tax specialists, we evaluated the associated tax implications against the requirements of the tax legislation;  Evaluating the methodology applied by the Group to allocate goodwill between the Divestment Businesses based on our knowledge of the businesses and the requirements of the accounting standards;  215 215 ANZ 2018 ANNUAL REPORT INDEPENDENT AUDITOR’S REPORT (continued) KEY AUDIT MATTERS (continued)  Checking the Group’s calculations of loss on sale of each of the divestments and any subsequent re-measurement adjustments;  Assessing events that occur after the reporting date but before the financial statements were authorised for issue; and  Assessing the disclosures in the financial report against the requirements of the accounting standards. IT SYSTEMS AND CONTROLS The Key Audit Matter As a major Australian bank, the group’s businesses utilise a large number of complex, interdependent Information Technology (IT) systems to process and record a high volume of transactions. Controls over access and changes to IT systems are critical to the recording of financial information and the preparation of a financial report which provides a true and fair view of the Group’s financial position and performance. The IT systems and controls, as they impact the financial recording and reporting of transactions, is a key audit matter and our audit approach could significantly differ depending on the effective operation of the Group’s IT controls. KPMG IT specialists were used throughout the engagement as a core part of our audit team. How the matter was addressed in our audit We tested the technology control environment for key IT applications (systems) used in processing significant transactions and recording balances in the general ledger. We also tested automated controls embedded within these systems which support the effective operation of technology-enabled business processes. Our audit procedures included:  Assessing the governance and higher-level controls in place across the IT Environment, including the approach to Group policy design, review and awareness, and IT Risk Management practices.  Design and operating effectiveness testing of controls across the User Access Management Lifecycle, including how users are on-boarded, reviewed, and removed on a timely basis from critical IT applications and supporting infrastructure. We also looked at how privileged roles and functions are managed across each IT Application and the supporting infrastructure.  Design and operating effectiveness testing of controls in place to enable Change Management including how changes are initiated, documented, approved, tested and authorised prior to migration into the production environment of critical IT Applications. We also assessed the appropriateness of users with access to make changes to IT applications across the Group.  Design and operating effectiveness testing of controls used by the Group’s technology teams to schedule system jobs and monitor system integrity.  Design and operating effectiveness testing of controls in place to support Program Development, including the implementation of revised guidelines per the new ANZ Delivery Framework.  Design and operating effectiveness testing of automated business process controls include those that enforce segregation of duties conflicts between toxic role combinations within IT applications, configurations in place to perform calculations, mappings, and flagging of financial transactions, automated reconciliation controls, both between systems and intra-system and data integrity of critical system reporting used for sampling, data analysis and financial reporting across the audit OTHER INFORMATION Other Information is both financial and non-financial information in Australia and New Zealand Banking Group Limited’s annual reporting which is provided in addition to the Financial Report and the Auditor's Report. The Directors are responsible for the Other Information. Our opinion on the Financial Report does not cover the Other Information and, accordingly, we do not express an audit opinion or any form of assurance conclusion thereon, with the exception of the Remuneration Report and our related assurance opinion. In connection with our audit of the Financial Report, our responsibility is to read the Other Information. In doing so, we consider whether the Other Information is materially inconsistent with the Financial Report or our knowledge obtained in the audit, or otherwise appears to be materially misstated. We are required to report if we conclude that there is a material misstatement of this Other Information, and based on the work we have performed on the Other Information that we obtained prior to the date of this Auditor’s Report, we have nothing to report. RESPONSIBILITIES OF DIRECTORS FOR THE FINANCIAL REPORT The Directors are responsible for:  preparing a Financial Report that gives a true and fair view in accordance with Australian Accounting Standards and the Corporations Act 2001;  implementing necessary internal control to enable the preparation of a Financial Report that gives a true and fair view and is free from material misstatement, whether due to fraud or error; and  assessing the Group’s ability to continue as a going concern and whether the use of the going concern basis of accounting is appropriate. This includes disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless they either intend to liquidate the Group or to cease operations, or have no realistic alternative but to do so. 216 216 ANZ 2019 ANNUAL REPORTIndependent Auditor’s Report (continued)NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS AUDITOR’S RESPONSIBILITIES FOR THE AUDIT OF THE FINANCIAL REPORT Our objective is:  to obtain reasonable assurance about whether the Financial Report as a whole is free from material misstatement, whether due to fraud or error; and  to issue an Auditor’s Report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with Australian Auditing Standards will always detect a material misstatement when it exists. Misstatements can arise from fraud or error. They are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of the Financial Report. A further description of our responsibilities for the audit of the Financial Report is located at the Auditing and Assurance Standards Board website at: http://www.auasb.gov.au/auditors_responsibilities/ar1.pdf. This description forms part of our Auditor’s Report. REPORT ON THE REMUNERATION REPORT In our opinion, the Remuneration Report of Australia and New Zealand Banking Group Limited for the year ended 30 September 2019, complies with Section 300A of the Corporations Act 2001. DIRECTORS’ RESPONSIBILITIES The Directors of the Company are responsible for the preparation and presentation of the Remuneration Report in accordance with Section 300A of the Corporations Act 2001. OUR RESPONSIBILITIES We have audited the Remuneration Report included in pages 66 to 98 of the Directors’ report for the year ended 30 September 2019. Our responsibility is to express an opinion on the Remuneration Report, based on our audit conducted in accordance with Australian Auditing Standards. KPMG Alison Kitchen Partner Melbourne 30 October 2019 217 217 This page has been intentionally left blank 218 ANZ 2019 ANNUAL REPORTThis page has been intentionally left blank 219 Shareholder information unaudited Ordinary shares At 3 October 2019, the twenty largest holders of ANZ ordinary shares held 1,672,054,745 ordinary shares, equal to 58.99% of the total issued ordinary capital. At 3 October 2019 the issued ordinary capital was 2,834,584,923 ordinary shares. Name HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED J P MORGAN NOMINEES AUSTRALIA PTY LIMITED CITICORP NOMINEES PTY LIMITED NATIONAL NOMINEES LIMITED BNP PARIBAS NOMINEES PTY LTD BNP PARIBAS NOMS PTY LTD HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED CITICORP NOMINEES PTY LIMITED ARGO INVESTMENTS LIMITED 1 2 3 4 5 6 7 8 9 10 AUSTRALIAN FOUNDATION INVESTMENT COMPANY LIMITED 11 AMP LIFE LIMITED 12 HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED 13 HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED-GSCO ECA 14 NETWEALTH INVESTMENTS LIMITED 15 ANZEST PTY LTD 16 AUSTRALIAN EXECUTOR TRUSTEES LIMITED 17 BNP PARIBAS NOMINEES PTY LTD HUB24 CUSTODIAL SERV LTD DRP 18 NAVIGATOR AUSTRALIA LTD 19 NULIS NOMINEES (AUSTRALIA) LIMITED 20 MILTON CORPORATION LIMITED Total Distribution of shareholdings Number of shares % of shares 726,059,635 434,784,608 214,446,909 97,007,871 58,973,524 30,698,777 21,860,144 19,334,919 9,765,275 8,487,710 8,122,291 7,417,874 6,228,440 4,975,304 4,769,613 4,116,373 4,041,082 3,835,300 3,676,345 3,452,751 25.61 15.34 7.57 3.42 2.08 1.08 0.77 0.68 0.34 0.30 0.29 0.26 0.22 0.18 0.17 0.15 0.14 0.14 0.13 0.12 1,672,054,745 58.99 At 3 October 2019 – Range of shares Number of holders % of holders Number of shares % of shares 1 to 1,000 1,001 to 5,000 5,001 to 10,000 10,001 to 100,000 Over 100,000 Total At 3 October 2019: • the average size of holdings of ordinary shares was 5,595 (2018: 5,644) shares; and • there were 21,559 holdings (2018: 12,555 holdings) of less than a marketable parcel (less than $500 in value or 19 shares based on the market price of $27.30 per share), which is less than 4.26% of the total holdings of ordinary shares. On 12 May 2017 ANZ was notified by Blackrock Group that it held a substantial shareholding of 148,984,864 ordinary shares in ANZ (5.07%). As at 3 October 2019 ANZ has received no further update in relation to this substantial shareholding. 220 284,961 175,989 29,339 15,851 438 506,578 56.25 34.74 108,892,987 403,426,849 5.79 204,708,674 3.13 0.09 316,640,643 1,800,915,770 3.84 14.23 7.22 11.17 63.54 100.00 2,834,584,923 100.00 On 3 July 2018 ANZ was notified by The Vanguard Group, Inc that it held a substantial shareholding of 144,730,016 ordinary shares in ANZ (5.001%). As at 3 October 2019 ANZ has received no further update in relation to this substantial shareholding. Voting rights of ordinary shares The Constitution provides for votes to be cast as follows: i) on show of hands, one vote for each shareholder; and ii) on a poll, one vote for every fully paid ordinary share. A register of holders of ordinary shares is held at: 452 Johnston Street Abbotsford Victoria, Australia (Telephone: +61 3 9415 4010) ANZ 2019 ANNUAL REPORTANZ Capital Notes ANZ CN1 On 7 August 2013 the Company issued convertible subordinated perpetual notes (ANZ CN1) which were offered pursuant to a prospectus dated 10 July 2013. At 3 October 2019 the twenty largest holders of ANZ CN1 held 2,530,752 securities, equal to 22.60% of the total issued securities. At 3 October 2019 the total number of ANZ CN1 on issue was 11,200,000. Name Number of securities % of securities 1 2 3 4 5 6 7 8 9 HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED BNP PARIBAS NOMS PTY LTD BNP PARIBAS NOMINEES PTY LTD HUB24 CUSTODIAL SERV LTD DRP NATIONAL NOMINEES LIMITED NAVIGATOR AUSTRALIA LTD HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED - A/C 2 AUSTRALIAN EXECUTOR TRUSTEES LIMITED NETWEALTH INVESTMENTS LIMITED NULIS NOMINEES (AUSTRALIA) LIMITED 10 J P MORGAN NOMINEES AUSTRALIA PTY LIMITED 11 MUTUAL TRUST PTY LTD 12 SERVCORP HOLDINGS PTY LTD 13 BERNE NO 132 NOMINEES PTY LTD <684168 A/C> 14 DIMBULU PTY LTD 14 RANDAZZO C & G DEVELOPMENTS PTY LTD 16 AUSTRALIAN EXECUTOR TRUSTEES LIMITED 17 MCCUSKER FOUNDATION LTD 18 AUSTRALIAN EXECUTOR TRUSTEES LIMITED 19 THORSEN INVESTMENTS PTY LTD 20 CITICORP NOMINEES PTY LIMITED Total Distribution of ANZ CN1 holdings 730,384 200,963 175,118 153,510 148,991 140,907 133,516 131,598 125,030 95,190 64,993 58,325 56,680 50,000 50,000 47,978 46,000 43,478 40,000 38,091 6.52 1.79 1.56 1.37 1.33 1.26 1.19 1.17 1.12 0.85 0.58 0.52 0.51 0.45 0.45 0.43 0.41 0.39 0.36 0.34 2,530,752 22.60 At 3 October 2019 – Range of securities Number of holders % of holders Number of securities % of securities 1 to 1,000 1,001 to 5,000 5,001 to 10,000 10,001 to 100,000 Over 100,000 Total 15,573 1,289 92 39 9 91.60 7.58 0.54 0.23 0.05 4,797,776 2,646,130 709,222 1,106,855 1,940,017 17,002 100.00 11,200,000 42.84 23.63 6.33 9.88 17.32 100.00 At 3 October 2019 there were 6 holdings (2018: 4 holdings) of less than a marketable parcel (less than $500 in value or 5 securities based on the market price of $103.09 per security), which is less than 0.04% of the total holdings of ANZ CN1. Voting rights of ANZ CN1 ANZ CN1 do not confer on holders a right to vote at any meeting of members of the Company. A register of holders of ANZ CN1 is held at: 452 Johnston Street Abbotsford Victoria, Australia (Telephone: +61 3 9415 4010) 221 Shareholder Information – unaudited (continued) ANZ CN2 On 31 March 2014 the Company issued convertible subordinated perpetual notes (ANZ CN2) which were offered pursuant to a prospectus dated 19 February 2014. At 3 October 2019 the twenty largest holders of ANZ CN2 held 3,923,301 securities, equal to 24.37% of the total issued securities. At 3 October 2019 the total number of ANZ CN2 on issue was 16,100,000. Name HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED BNP PARIBAS NOMS PTY LTD BNP PARIBAS NOMINEES PTY LTD NETWEALTH INVESTMENTS LIMITED BNP PARIBAS NOMINEES PTY LTD HUB24 CUSTODIAL SERV LTD DRP NETWEALTH INVESTMENTS LIMITED NAVIGATOR AUSTRALIA LTD JOHN E GILL TRADING PTY LTD AUSTRALIAN EXECUTOR TRUSTEES LIMITED 1 2 3 4 5 6 7 8 9 10 NULIS NOMINEES (AUSTRALIA) LIMITED 11 HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED – A/C 2 12 NATIONAL NOMINEES LIMITED 13 14 BERNE NO 132 NOMINEES PTY LTD <684168 A/C> LIGHTNINGEDGE PTY LTD 15 NAVIGATOR AUSTRALIA LTD 16 MUTUAL TRUST PTY LTD 17 CITICORP NOMINEES PTY LIMITED 18 19 J P MORGAN NOMINEES AUSTRALIA PTY LIMITED RAKIO PTY LTD 20 CITICORP NOMINEES PTY LIMITED Total Distribution of ANZ CN2 holdings Number of securities % of securities 1,284,850 301,347 288,113 221,999 183,994 175,748 169,023 165,026 160,199 119,851 119,823 107,782 103,989 100,000 79,586 78,439 76,066 74,785 60,000 52,681 7.98 1.87 1.79 1.38 1.14 1.09 1.05 1.03 1.00 0.74 0.74 0.67 0.65 0.62 0.49 0.49 0.47 0.47 0.37 0.33 3,923,301 24.37 At 3 October 2019 – Range of securities Number of holders % of holders Number of securities % of securities 1 to 1,000 1,001 to 5,000 5,001 to 10,000 10,001 to 100,000 Over 100,000 Total 18,407 1,868 120 77 13 89.86 9.12 0.58 0.38 0.06 6,182,838 3,679,863 894,557 1,940,998 3,401,744 38.40 22.86 5.56 12.05 21.13 20,485 100.00 16,100,000 100.00 At 3 October 2019 there were 6 holdings (2018: 6 holdings) of less than a marketable parcel (less than $500 in value or 5 securities based on the market price of $102.56 per security), which is less than 0.03% of the total holdings of ANZ CN2. Voting rights of ANZ CN2 ANZ CN2 do not confer on holders a right to vote at any meeting of members of the Company. A register of holders of ANZ CN2 is held at: 452 Johnston Street Abbotsford Victoria, Australia (Telephone: +61 3 9415 4010) 222 ANZ 2019 ANNUAL REPORTANZ CN3 On 5 March 2015 the Company acting through its New Zealand branch, issued convertible subordinated perpetual notes (ANZ CN3) which were offered pursuant to a prospectus dated 5 February 2015. At 3 October 2019 the twenty largest holders of ANZ CN3 held 2,186,674 securities, equal to 22.54% of the total issued securities. At 3 October 2019 the total number of ANZ CN3 on issue was 9,701,791. Name 1 HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED 2 3 BNP PARIBAS NOMS PTY LTD LONGHURST MANAGEMENT SERVICES PTY LTD 4 NATIONAL NOMINEES LIMITED 5 J P MORGAN NOMINEES AUSTRALIA PTY LIMITED 6 NETWEALTH INVESTMENTS LIMITED 7 8 RAKIO PTY LTD JDB SERVICES PTY LTD 9 HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED - A/C 2 10 BNP PARIBAS NOMINEES PTY LTD HUB24 CUSTODIAL SERV LTD DRP 11 BNP PARIBAS NOMINEES PTY LTD 12 NULIS NOMINEES (AUSTRALIA) LIMITED 13 INVIA CUSTODIAN PTY LIMITED 14 NAVIGATOR AUSTRALIA LTD 15 HAWAII INVESTMENTS PTY LTD 16 MR PAUL WILLIAM BROTCHIE + MR KENNETH FRANCIS WALLACE 17 NAVIGATOR AUSTRALIA LTD 18 MR RONI G SIKH 19 AUSTRALIAN EXECUTOR TRUSTEES LIMITED 20 CITICORP NOMINEES PTY LIMITED Total Distribution of ANZ CN3 holdings Number of securities % of securities 631,374 199,252 173,868 157,608 122,271 111,565 100,000 90,755 89,791 68,417 60,724 59,553 50,850 46,030 44,250 40,000 39,430 36,472 32,590 31,874 6.51 2.05 1.79 1.62 1.26 1.15 1.03 0.94 0.93 0.70 0.63 0.61 0.52 0.47 0.46 0.41 0.41 0.38 0.34 0.33 2,186,674 22.54 At 3 October 2019 – Range of securities Number of holders % of holders Number of securities % of securities 1 to 1,000 1,001 to 5,000 5,001 to 10,000 10,001 to 100,000 Over 100,000 Total 10,923 1,132 85 54 6 89.53 9.28 0.70 0.44 0.05 3,715,468 2,426,969 676,011 1,487,405 1,395,938 38.30 25.01 6.97 15.33 14.39 12,200 100.00 9,701,791 100.00 At 3 October 2019 there were 2 holdings (2018: 1 holding) of less than a marketable parcel (less than $500 in value or 5 securities based on the market price of $104.00 per security), which is less than 0.02% of the total holdings of ANZ CN3. Voting rights of ANZ CN3 ANZ CN3 do not confer on holders a right to vote at any meeting of members of the Company. A register of holders of ANZ CN3 is held at: 452 Johnston Street Abbotsford Victoria, Australia (Telephone: +61 3 9415 4010) 223 Shareholder Information – unaudited (continued) ANZ CN4 On 27 September 2016 the Company issued convertible subordinated perpetual notes (ANZ CN4) which were offered pursuant to a prospectus dated 24 August 2016. At 3 October 2019 the twenty largest holders of ANZ CN4 held 4,357,859 securities, equal to 26.87% of the total issued securities. At 3 October 2019 the total number of ANZ CN4 on issue was 16,220,000. Name HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED CITICORP NOMINEES PTY LIMITED BNP PARIBAS NOMS PTY LTD NATIONAL NOMINEES LIMITED AUSTRALIAN EXECUTOR TRUSTEES LIMITED NETWEALTH INVESTMENTS LIMITED HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED - A/C 2 NAVIGATOR AUSTRALIA LTD NULIS NOMINEES (AUSTRALIA) LIMITED BNP PARIBAS NOMINEES PTY LTD HUB24 CUSTODIAL SERV LTD DRP J P MORGAN NOMINEES AUSTRALIA PTY LIMITED JMB PTY LIMITED 1 2 3 4 5 6 7 8 9 10 11 12 13 MUTUAL TRUST PTY LTD 14 RANDAZZO C & G DEVELOPMENTS PTY LTD 15 AUSTRALIAN EXECUTOR TRUSTEES LIMITED 16 MR PHILIP WILLIAM DOYLE 17 BNP PARIBAS NOMINEES PTY LTD 18 V S ACCESS PTY LTD 19 20 PAMDALE INVESTMENTS PTY LTD FEDERATION UNIVERSITY AUSTRALIA Total Distribution of ANZ CN4 holdings Number of securities % of securities 1,459,282 441,131 344,209 340,122 226,821 200,195 192,571 168,128 152,801 131,251 102,887 100,600 90,834 78,500 71,183 60,000 59,676 49,377 47,121 41,170 9.00 2.72 2.12 2.10 1.40 1.23 1.19 1.04 0.94 0.81 0.63 0.62 0.56 0.48 0.44 0.37 0.37 0.31 0.29 0.25 4,357,859 26.87 At 3 October 2019 – Range of securities Number of holders % of holders Number of securities % of securities 1 to 1,000 1,001 to 5,000 5,001 to 10,000 10,001 to 100,000 Over 100,000 Total 17,085 1,822 140 76 12 89.29 9.52 0.73 0.40 0.06 5,799,762 3,839,313 1,046,933 1,673,994 3,859,998 35.76 23.67 6.45 10.32 23.80 19,135 100.00 16,220,000 100.00 At 3 October 2019 there were 5 holdings (2018: 5 holdings) of less than a marketable parcel (less than $500 in value or 5 securities based on the market price of $108.40 per security), which is less than 0.03% of the total holdings of ANZ CN4. Voting rights of ANZ CN4 ANZ CN4 do not confer on holders a right to vote at any meeting of members of the Company. A register of holders of ANZ CN4 is held at: 452 Johnston Street Abbotsford Victoria, Australia (Telephone: +61 3 9415 4010) 224 ANZ 2019 ANNUAL REPORTANZ CN5 On 28 September 2017 the Company issued convertible subordinated perpetual notes (ANZ CN5) which were offered pursuant to a prospectus dated 24 August 2017. At 3 October 2019 the twenty largest holders of ANZ CN5 held 1,950,586 securities, equal to 20.95% of the total issued securities. At 3 October 2019 the total number of ANZ CN5 on issue was 9,310,782. Name Number of securities % of securities 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED - A/C 2 BNP PARIBAS NOMS PTY LTD NULIS NOMINEES (AUSTRALIA) LIMITED CITICORP NOMINEES PTY LIMITED NAVIGATOR AUSTRALIA LTD DIMBULU PTY LTD NETWEALTH INVESTMENTS LIMITED LONGHURST MANAGEMENT SERVICES PTY LTD JMB PTY LIMITED AUSTRALIAN EXECUTOR TRUSTEES LIMITED BNP PARIBAS NOMINEES PTY LTD HUB24 CUSTODIAL SERV LTD DRP EASTCOTE PTY LTD FEDERATION UNIVERSITY AUSTRALIA RANDAZZO C & G DEVELOPMENTS PTY LTD J P MORGAN NOMINEES AUSTRALIA PTY LIMITED 17 NETWEALTH INVESTMENTS LIMITED 18 G C F INVESTMENTS PTY LTD 19 MR RONALD MAURICE BUNKER 20 SIR MOSES MONTEFIORE JEWISH HOME Total Distribution of ANZ CN5 holdings 685,824 104,704 95,779 91,153 89,355 86,767 85,000 79,929 78,246 70,000 65,053 61,225 50,000 50,000 50,000 44,927 44,813 44,811 40,000 33,000 7.37 1.12 1.03 0.98 0.96 0.93 0.91 0.86 0.84 0.75 0.70 0.66 0.54 0.54 0.54 0.48 0.48 0.48 0.43 0.35 1,950,586 20.95 At 3 October 2019 – Range of securities Number of holders % of holders Number of securities % of securities 1 to 1,000 1,001 to 5,000 5,001 to 10,000 10,001 to 100,000 Over 100,000 Total 10,905 1,075 64 56 2 90.11 8.88 0.53 0.46 0.02 3,885,297 2,337,997 487,689 1,809,271 790,528 41.73 25.11 5.24 19.43 8.49 12,102 100.00 9,310,782 100.00 At 3 October 2019 there were 4 holdings (2018: 4 holdings) of less than a marketable parcel (less than $500 in value or 5 securities based on the market price of $105.90 per security), which is less than 0.04% of the total holdings of ANZ CN5. Voting rights of ANZ CN5 ANZ CN5 do not confer on holders a right to vote at any meeting of members of the Company. A register of holders of ANZ CN5 is held at: 452 Johnston Street Abbotsford Victoria, Australia (Telephone: +61 3 9415 4010) 225 Shareholder Information – unaudited (continued) Employee Shareholder Information American Depositary Receipts The Company has American Depositary Receipts (ADRs) representing American Depositary Shares (ADSs) that are traded on the over-the-counter securities market ‘OTC Pink’ electronic platform operated by OTC Markets Group Inc. in the United States under the ticker symbol: ANZBY and the CUSIP number: 052528304. With effect from 23 July 2008, the ADR ratio changed from one ADS representing five ANZ ordinary shares to one ADS representing one ANZ ordinary share. The Bank of New York Mellon (BNY Mellon) is the Depositary for the Company’s ADR program in the United States. For further information about ADRs, please call BNY Mellon at 1-888-269-2377 if you are calling from within the United States. If you are calling from outside the United States, please call 1-201-680-6825. You may also visit BNY Mellon’s website at www.adrbnymellon.com In order to comply with the requirements of the ANZ Employee Share Acquisition Plan Rules and the ANZ Share Option Plan Rules, shares or options must not be issued under these Plans if the aggregate number of shares and options that remain subject to the Rules of either Plan exceed 7% of the total number of ANZ shares of all classes on issue (including preference shares). At 30 September 2019 participants under the following plans/schemes held 0.69% (2018: 0.78%) of the total number of ANZ shares of all classes on issue: • ANZ Employee Share Acquisition Plan; • ANZ Employee Share Save Scheme; • ANZ Share Option Plan; and • ANZ Directors’ Share Plan. Stock Exchange Listings Australia and New Zealand Banking Group Limited’s ordinary shares are listed on the Australian Securities Exchange and New Zealand’s Exchange (NZX). The Group’s other stock exchange listings include: • Australian Securities Exchange – ANZ Capital Notes (CN1, CN2, CN3, CN4 and CN5), ANZ Capital Securities, senior debt (including covered bonds) and subordinated debt [Australia and New Zealand Banking Group Limited], and residential mortgage backed securities; • London Stock Exchange – Senior (including covered bonds) debt [Australia and New Zealand Banking Group Limited] and senior (including covered bonds) debt [ANZ New Zealand (Int’l) Limited]; • Luxembourg Stock Exchange – Perpetual subordinated debt [Australia and New Zealand Banking Group Limited]; • NZX – ANZ NZ Capital Notes and senior debt [ANZ Bank New Zealand Limited]; • SIX Swiss Exchange – Senior debt [ANZ New Zealand (Int’l) Limited]; and • Taipei Exchange – Senior debt [Australia and New Zealand Banking Group Limited]. For more information on the ANZ Capital Notes, ANZ Capital Securities and ANZ NZ Capital Notes please refer to Note 15 to the Financial Report. 226 ANZ 2019 ANNUAL REPORTGlossary AASs – Australian Accounting Standards. AASB – Australian Accounting Standards Board. The term “AASB” is commonly used when identifying AASs issued by the AASB. In doing so, the term is used together with the AAS number. ADI – Authorised Deposit-taking Institution. APRA – Australian Prudential Regulation Authority. APS – ADI Prudential Standard. BCBS – Basel Committee on Banking Supervision. Cash and cash equivalents comprise coins, notes, money at call, balances held with central banks, liquid settlement balances (readily convertible to known amounts of cash which are subject to insignificant risk of changes in value) and securities purchased under agreements to resell (reverse repos) in less than three months. Cash profit is an additional measure of profit which is prepared on a basis other than in accordance with accounting standards. Cash profit represents ANZ’s preferred measure of the result of the core business activities of the Group, enabling readers to assess Group and Divisional performance against prior periods and against peer institutions. To calculate cash profit, the Group excludes non- core items from statutory profit as noted below. These items are calculated consistently period on period so as not to discriminate between positive and negative adjustments. Gains and losses are adjusted where they are significant, or have the potential to be significant in any one period, and fall into one of three categories: 1. gains or losses included in earnings arising from changes in tax, legal or accounting legislation or other non-core items not associated with the ongoing operations of the Group; 2. treasury shares, revaluation of policy liabilities, economic hedging impacts and similar accounting items that represent timing differences that will reverse through earnings in the future; and 3. accounting reclassifications between individual line items that do not impact reported results, such as policyholders tax gross up. Cash profit is not a measure of cash flow or profit determined on a cash accounting basis. Collectively assessed provision under AASB 139 is the provision for credit losses that are inherent in the portfolio but not able to be individually identified. A collectively assessed provision may only be recognised when a loss event has already occurred. Losses expected as a result of future events, no matter how likely, are not recognised. Collectively assessed allowance for expected credit loss under AASB 9 represent the Expected Credit Loss (ECL). This incorporates forward looking information and does not require an actual loss event to have occurred for an impairment provision to be recognised. Covered bonds are bonds issued by an ADI to external investors secured against a pool of the ADI’s assets (the cover pool) assigned to a bankruptcy remote special purpose entity. The primary assets forming the cover pool are mortgage loans. The mortgages remain on the issuer’s balance sheet. The covered bond holders have dual recourse to the issuer and the cover pool assets. The mortgages included in the cover pool cannot be otherwise pledged or disposed of but may be repurchased and substituted in order to maintain the credit quality of the pool. The Group issues covered bonds as part of its funding activities. Credit risk is the risk of financial loss resulting from the failure of ANZ’s customers and counterparties to honour or perform fully the terms of a loan or contract. Credit risk weighted assets (CRWA) represent assets which are weighted for credit risk according to a set formula as prescribed in APS 112/113. Customer deposits represent term deposits, other deposits bearing interest, deposits not bearing interest and borrowing corporations’ debt excluding securitisation deposits. Customer remediation includes provisions for expected refunds to customers, remediation project costs and related customer and regulatory claims, penalties and litigation outcomes. Derivative credit valuation adjustment (CVA) – Over the life of a derivative instrument, ANZ uses a model to adjust fair value to take into account the impact of counterparty credit quality. The methodology calculates the present value of expected losses over the life of the financial instrument as a function of probability of default, loss given default, expected credit risk exposure and an asset correlation factor. Impaired derivatives are also subject to a CVA. Dividend payout ratio is the total ordinary dividend payment divided by profit attributable to shareholders of the Company. Fair value is an amount at which an asset or liability could be exchanged between knowledgeable and willing parties in an arm’s length transaction. Group is Australia and New Zealand Banking Group Limited (the Company) and the entities it controlled at the year end and from time to time during the financial year (together, the Group). Gross loans and advances (GLA) is made up of loans and advances, acceptances and capitalised brokerage/mortgage origination fees less unearned income. IFRS – International Financial Reporting Standards. Impaired assets are those financial assets where doubt exists as to whether the full contractual amount will be received in a timely manner, or where concessional terms have been provided because of the financial difficulties of the customer. Financial assets are impaired if there is objective evidence of impairment as a result of a loss event that occurred prior to the reporting date, and that loss event has had an impact, which can be reliably estimated, on the expected future cash flows of the individual asset or portfolio of assets. Impaired loans comprise drawn facilities where the customer’s status is defined as impaired. Individually assessed allowance for expected credit losses is assessed on a case-by-case basis for all individually managed impaired assets taking into consideration factors such as the realisable value of security (or other credit mitigants), the likely return available upon liquidation or bankruptcy, legal uncertainties, estimated costs involved in recovery, the market price of the exposure in secondary markets and the amount and timing of expected receipts and recoveries. 227 Glossary (continued) Interest rate risk in the banking book (IRRBB) relates to the potential adverse impact of changes in market interest rates on ANZ’s future net interest income. The risk generally arises from: Net tangible assets equal share capital and reserves attributable to shareholders of the Company less unamortised intangible assets (including goodwill and software). Regulatory deposits are mandatory reserve deposits lodged with local central banks in accordance with statutory requirements. Restructured items comprise facilities in which the original contractual terms have been modified for reasons related to the financial difficulties of the customer. Restructuring may consist of reduction of interest, principal or other payments legally due, or an extension in maturity materially beyond those typically offered to new facilities with similar risk. Return on average assets is the profit attributable to shareholders of the Company, divided by average total assets. Return on average ordinary shareholders’ equity is the profit attributable to shareholders of the Company, divided by average ordinary shareholders’ equity. Risk weighted assets (RWA) are risk weighted according to each asset’s inherent potential for default and what the likely losses would be in the case of default. In the case of non asset backed risks (i.e. market and operational risk), RWA is determined by multiplying the capital requirements for those risks by 12.5. Settlement balances owed to/by ANZ represent financial assets and/or liabilities which are in the course of being settled. These may include trade dated assets and liabilities, vostro accounts and securities settlement accounts. 1. repricing and yield curve risk – the risk to earnings or market value as a result of changes in the overall level of interest rates and/or the relativity of these rates across the yield curve; 2. basis risk – the risk to earnings or market value arising from volatility in the interest margin applicable to banking book items; and 3. optionality risk – the risk to earnings or market value arising from the existence of stand-alone or embedded options in banking book items. Internationally comparable ratios are ANZ’s interpretation of the regulations documented in the Basel Committee publications; “Basel lll: A global regulatory framework for more resilient banks and banking systems” (June 2011) and “International Convergence of Capital Measurement and Capital Standards” (June 2006). They also include differences identified in APRA’s information paper entitled “International Capital Comparison Study” (13 July 2015). Level 1 in the context of APRA supervision, Australia and New Zealand Banking Group Limited consolidated with certain approved subsidiaries. Level 2 in the context of APRA supervision, the consolidated ANZ Group excluding associates, insurance and funds management entities, commercial non-financial entities and certain securitisation vehicles. Net interest margin is net interest income as a percentage of average interest earning assets. Net loans and advances represent gross loans and advances less allowance for expected credit losses. Net Stable Funding Ratio (NSFR) is the ratio of the amount of available stable funding (ASF) to the amount of required stable funding (RSF) defined by APRA. The amount of ASF is the portion of an Authorised Deposit-taking Institution’s (ADI) capital and liabilities expected to be a reliable source of funds over a one year time horizon. The amount of RSF is a function of the liquidity characteristics and residual maturities of an ADI’s assets and off- balance sheet activities. ADIs must maintain an NSFR of at least 100%. 228 ANZ 2019 ANNUAL REPORTImportant dates for shareholders1 APRIL 2020 NOVEMBER 2020 30th April Half Year Results Announcement 9th November Final Dividend Ex-Date MAY 2020 11th May 12th May 13th May JULY 2020 Interim Dividend Ex-Date Interim Dividend Record Date 10th November Final Dividend Record Date 11th November DRP/BOP/Foreign Currency Record Date DECEMBER 2020 DRP/BOP/Foreign Currency Record Date 16th December Final Dividend Payment Date 16th December Annual General Meeting (Adelaide) 1st July Interim Dividend Payment Date OCTOBER 2020 14th October Closing date for receipt of director nominations 29th October Annual Results Announcement Our international presence and earning composition by geography2 International $965 million Australia $3,640 million Solomon Islands Timor-Leste Tonga Vanuatu Europe France Germany United Kingdom New Zealand $1,865 million Middle East United Arab Emirates (Dubai) United States of America International Asia China Hong Kong India Indonesia Japan Laos Malaysia Myanmar The Philippines Singapore South Korea Taiwan Thailand Vietnam Pacific American Samoa Cook Islands Fiji Guam Kiribati New Caledonia Papua New Guinea Samoa 1. If there are any changes to these dates, the Australian Securities Exchange will be notified accordingly. 2. On a Cash profit (continuing operations) basis. Excludes non-core items included in statutory profit and discontinued operations included in cash profit. It is provided to assist readers in understanding the result of the ongoing business activitives of the Group. For further information on adjustments between statutory and cash profit refer to page 53 229 Contacts REGISTERED OFFICE SHARE AND SECURITIES REGISTRAR ANZ Centre Melbourne Level 9, 833 Collins Street Docklands VIC 3008 Australia Telephone: +61 3 9273 5555 Facsimile: +61 3 8542 5252 Company Secretary: Simon Pordage INVESTOR RELATIONS Level 10, 833 Collins Street Docklands VIC 3008 Australia Telephone: +61 3 8654 7682 Facsimile: +61 3 8654 8886 Email: investor.relations@anz.com Web: www.shareholder.anz.com Group General Manager Investor Relations: Jill Campbell COMMUNICATIONS AND PUBLIC AFFAIRS Level 10, 833 Collins Street Docklands VIC 3008 Australia Telephone: +61 2 6198 5001 Email: Tony.Warren@anz.com Group General Manager Communications and Public Affairs: Tony Warren AUSTRALIA UNITED KINGDOM Computershare Investor Services Pty Ltd GPO Box 2975 Melbourne VIC 3001 Australia Computershare Investor Services PLC The Pavilions Bridgwater Road Bristol BS99 6ZZ UK Telephone within Australia: 1800 11 33 99 International Callers: +61 3 9415 4010 Facsimile: +61 3 9473 2500 Email: anzshareregistry@computershare.com.au Austraclear Services Limited 20 Bridge Street Sydney NSW 2000 Australia Telephone: 1300 362 257 JAPAN Japan Securities Depository Center, Incorporated 1-1, Nihombashi Kayabacho 2-chome, Chuo-ku, Tokyo 103-0025 Japan Phone: +81-3-3661-0161 (Main) / +81-3-3661-7193 (Book-Entry Transfer Department) LUXEMBOURG Deutsche Bank Luxembourg S.A. 2, Boulevard Konrad Adenauer L-1115 Luxembourg Luxembourg Telephone: +352 4 21 22 656 NEW ZEALAND Computershare Investor Services Limited Private Bag 92119 Auckland 1142 New Zealand Telephone: 0800 174 007 Facsimile: +64 9 488 8787 Telephone: +44 870 702 0000 Facsimile: +44 870 703 6101 UNITED STATES The Bank of New York Mellon 240 Greenwich St, Floor 7E New York, NY 10286 USA Telephone: +1 1800 254 2826 BNY Mellon Shareowner Services PO Box 505000 Louisville, KY 40233-5000 USA USA Toll Free Telephone: 1888 269 2377 Telephone for International Callers: 1201 680 6825 Website: https://www-us.computershare.com/investor Email: shrrelations@bnymellon.com Deutsche Bank Trust Company Americas 60 Wall Street, 24th Floor Mailstop NYC 60-2407 New York, NY 10005 USA Telephone: +1 212 250 2500 GERMANY Deutsche Bank Aktiengesellschaft COO Global Markets Operations Schuldschein Operations Mainzer Landstr. 11-174 60272 60329 Frankfurt am Main Germany Telephone: +49 69 910 31441 Facsimile: +49 69 910 85025 Email: GTO-FFT.SDO@db.com 230 ANZ 2019 ANNUAL REPORTMORE INFORMATION General Information on ANZ can be obtained from our website: anz.com. Shareholders can visit our Shareholder Centre at anz.com/shareholder/centre. ANZ Corporate Governance: For information about ANZ’s approach to Corporate Governance and to obtain copies of ANZ’s Constitution, Board/Board Committee Charters, Code of Conduct and summaries of other ANZ policies of interest to shareholders and stakeholders, visit anz.com/corporategovernance. Australia and New Zealand Banking Group Limited ABN 11 005 357 522. This Annual Review (Review) has been prepared for Australia and New Zealand Banking Group Limited (“the Company”) together with its subsidiaries which are variously described as: “ANZ”, “Group”, “ANZ Group”, “the Bank”, “us”, “we” or “our”. DISCLOSURE INSIGHT ACTION Founding Signatory of: shareholder.anz.com Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. ANZ’s colour blue is a trade mark of ANZ. 

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