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Axis Bank Limited

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FY2020 Annual Report · Axis Bank Limited
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A N N U A L   R E P O R T   2 0 1 9 -2 0

experience

open

Opp. Samartheshwar Temple,

Wadia International Centre,

Registered office :

'Trishul, 3rd Floor,

Law Garden, Ellisbridge,

Ahmedabad - 380 006

Tel. No.: 079-6630 6161

Fax No.: 079-2640 9321

Email: shareholders@axisbank.com

Corporate office :

‘Axis House’, C-2,

Pandurang Budhkar Marg,

Worli, Mumbai - 400 025

Tel. No.: 022-2425 2525

Fax No.: 022-2425 1800

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Table of contents

Staying on Course

Statutory Reports

Financial Statements

02  Prelude

45  Directors’ Report

04  About Axis Bank

63  Management 

168   Independent Auditor’s Report - 
Standalone Financial Statements

Discussion and Analysis

176  Standalone Financial Statements

91  Corporate Governance

254   Independent Auditor’s Report - 

133  Other Reports

Consolidated Financial Statements

262  Consolidated Financial Statements

309  Form AOC 1

310  Basel III Disclosures

08  One Axis

10  Message from MD & CEO

16  Message from ED’s

26  Board of Directors

27  Core Management Team

28  Business Highlights

30  Key Performance Indicators

32  Experience Open

44  Awards and Accolades

How we performed in Fiscal 2019-20

Total assets
`915,165 crores
14%

Total deposits
`640,105 crores
17%

Total advances

`571,424 crores
15%

Total income
`78,172 crores
15%

Net interest income
`25,206 crores
16%

Net profit
`1,627 crores

Gross NPA
4.86%
(previous year 5.26%)

Net NPA
1.56%
(previous year 2.06%)

Provision coverage ratio
69%
(previous year 62%)

Cost: Asset ratio
2.09%
(previous year 2.13%)

Net interest margin (NIM)
3.51%
(previous year 3.43%)

Capital adequacy ratio
17.53%
(previous year 15.84%)

Above are standalone figures as on/for the year ended 31 March, 2020

 Growth in Fiscal 2019-20 vis-à-vis Fiscal 2018-19

openexperience 
Open defines everything we 
have always been.

It is a philosophy that has been part of our DNA for the last 26 years. It is the 
way we organise ourselves on every front, internally and externally.

Be it our keen eye to spot opportunities and willingness to act on them. 
Or our commitment to our customers that no matter what they have to say, 
we are here to listen.

We are open to ideas, suggestions and even criticism. We are open to newer 
ways of working, technologies, and approaches, that will shape the future 
of financial services. We strive to live up to our commitment to partner 
communities and the wider family of stakeholders in inclusive development.

Our business moves on the wheels of trust. We deeply value the confidence 
and faith of our stakeholders, and we promise to uphold the highest standard 
in delivering them. Our aim is to grow together as India’s most reliable bank.

We are Axis. We are Open.

 
Staying on Course

Prelude
Open has diverse facets

Open is our credo that touches all in different ways and 
creates value that builds las(cid:10)ng recall. It is a journey that we 
cherish, every moment of every day. Here is a closer look.

Upskilling and mo(cid:31)va(cid:31)ng
our PEOPLE

• A€rac(cid:127)ng, nurturing and developing 

talent from across the board

• Driving diversity and inclusion

• Enhancing growth and career prospects 
through expansion across business lines

• Refining the performance-based growth 

path and reward system

Fulfilling commitment
to REGULATORS 

• Relentless focus on eleva(cid:127)ng compliance

• Embedding governance as the way of life 

2
at Axis

Enriching experiences
for CUSTOMERS

• Offering a wide basket of product and 
services as One Axis, across all group 
companies 

• Enhanced ease of banking by using digital 

and mobile banking channels 

• Branches facilitate customer engagement 

to drive stronger rela(cid:127)onships with 
customers

• Simplified processes, reduced 

documenta(cid:127)on requirements and 
increased system-based renewals for 
SMEs

2
• Created a new sales channel with focused 
ver(cid:127)cals for salary, trust and socie(cid:127)es

• Improved turnaround (cid:127)me for opening 

new accounts

2

Crea(cid:31)ng value for

SHAREHOLDERS 

• Built a formidable franchisee over the last 

10 years

Contribu(cid:31)ng to 

the NATION

• Remain posi(cid:127)oned for cau(cid:127)ous, 

conserva(cid:127)ve and consistent growth

• Rural franchise con(cid:127)nues to be strong 

with 2,145 rural and semi-urban branches 

• Transit solu(cid:127)ons for Kochi and Bangalore 

Metro; POS solu(cid:127)ons at mul(cid:127)ple loca(cid:127)ons 

• Managing mul(cid:127)ple schemes of 

Government of India and various state 

governments 

• Involved in Sarva Shiksha Abhiyaan, 

Mid-Day Meal, Na(cid:127)onal Food Security 

Mission, Pradhan Mantri Awaas Yojna and 

Rashtriya Krishi Vikas Yojna, among others

Lending hands for

COMMUNITY upli(cid:29)

• Axis Bank Founda(cid:127)on (ABF) creates 

opportuni(cid:127)es for ‘Sustainable Livelihoods’ 

• ABF undertakes and supports various 

ini(cid:127)a(cid:127)ves for poverty allevia(cid:127)on, 

educa(cid:127)on and skill development, financial 

inclusion and literacy, and sustainability

Prelude

Open has diverse facets

Open is our credo that touches all in different ways and 

creates value that builds las(cid:10)ng recall. It is a journey that we 

cherish, every moment of every day. Here is a closer look.

Enriching experiences

for CUSTOMERS

• Offering a wide basket of product and 

services as One Axis, across all group 

companies 

• Enhanced ease of banking by using digital 

and mobile banking channels 

• Branches facilitate customer engagement 

to drive stronger rela(cid:127)onships with 

customers

• Simplified processes, reduced 

documenta(cid:127)on requirements and 

increased system-based renewals for 

SMEs

• Created a new sales channel with focused 

2

ver(cid:127)cals for salary, trust and socie(cid:127)es

• Improved turnaround (cid:127)me for opening 

new accounts

Upskilling and mo(cid:31)va(cid:31)ng

our PEOPLE

• A€rac(cid:127)ng, nurturing and developing 

talent from across the board

• Driving diversity and inclusion

• Enhancing growth and career prospects 

through expansion across business lines

• Refining the performance-based growth 

path and reward system

Fulfilling commitment

to REGULATORS 

• Relentless focus on eleva(cid:127)ng compliance

• Embedding governance as the way of life 

2

at Axis

Crea(cid:31)ng value for
SHAREHOLDERS 

• Built a formidable franchisee over the last 

10 years

Contribu(cid:31)ng to 
the NATION

• Remain posi(cid:127)oned for cau(cid:127)ous, 

conserva(cid:127)ve and consistent growth

• Rural franchise con(cid:127)nues to be strong 

with 2,145 rural and semi-urban branches 

• Transit solu(cid:127)ons for Kochi and Bangalore 

Metro; POS solu(cid:127)ons at mul(cid:127)ple loca(cid:127)ons 

• Managing mul(cid:127)ple schemes of 

Government of India and various state 
governments 

• Involved in Sarva Shiksha Abhiyaan, 

Mid-Day Meal, Na(cid:127)onal Food Security 
Mission, Pradhan Mantri Awaas Yojna and 
Rashtriya Krishi Vikas Yojna, among others

Lending hands for
COMMUNITY upli(cid:29)

• Axis Bank Founda(cid:127)on (ABF) creates 

opportuni(cid:127)es for ‘Sustainable Livelihoods’ 

• ABF undertakes and supports various 
ini(cid:127)a(cid:127)ves for poverty allevia(cid:127)on, 
educa(cid:127)on and skill development, financial 
inclusion and literacy, and sustainability

3

Annual Report 2019-20Experience OpenAbout Axis Bank
Emerging stronger everyday

4

Staying on Course We are operating in one of the world’s most inspiring and promising 
economies. It is also where millions of people are joining the economic 
mainstream at a faster pace and demanding a better quality of life. Our 
engagemnent is focussed on being a impactful enabler of change across 
these sections of the society.

For over two decades, we have created one of the most 
valuable banking brands in India. As one of the leading 
private sector banks of the country, we offer a wide range 
of products and services to corporate and retail customers 
through a variety of delivery channels. We commenced our 
operations in April 1994 and have grown since, in terms of 
the size of our asset base and physical network of branches, 
extension counters and ATMs.

Our primary business consists of commercial banking 
operations for Indian corporate and retail customers. 
We provide a range of commercial banking products and 
services, including loan products, fee and commission‑based 
products and services, deposit products and foreign 
exchange and derivatives products to India’s leading 
corporations, mid‑market companies and small and medium 
enterprises. Our retail operations primarily consist of retail 
lending and deposit taking and distribution of third‑party 
insurance and investment products. We also offer 
agricultural and rural banking products.

We have 10 overseas offices, with branches in Colombo, 
DIFC, Hong Kong, Shanghai and Singapore and 
representative offices in Dubai, Abu Dhabi, Sharjah, and 
Dhaka and a subsidiary in London. We also have an offshore 
banking unit at the International Financial Service Centre 
located at the Gujarat International Finance Tec‑City 
in Gandhinagar, India. Our foreign branches primarily 
offer corporate banking, trade finance, treasury and risk 
management services.

Our combination of diverse offerings and a 
customer‑focused approach has enabled us to design 
relevant solutions to meet evolving customer aspirations, 
resulting in sustained business growth, even in a largely 
volatile and uncertain market scenario.

Our strong balance sheet, culture of learning, adaptability 
to change and above all, a service‑oriented mindset help us 
stay ahead of the curve.

Fact box

3rd
Largest private 
sector bank in 
India#

7.0*
million
Credit Cards 
issued

* As on 31 March, 2020
# in terms of total assets

4,500+
Branches and 
Extension 
Counters

24.5*
million
Debit Cards 
issued

17,477*
ATMs and Cash 
Deposit/Withdrawal 
machines

120
SME Centres

5.2 lakhs+
POS Machines

6.92
lakhs
households/trainees 
impacted

55

Annual Report 2019-20Experience OpenStaying on course
About Axis Bank

Vision

To be the preferred financial solutions provider 
excelling in customer delivery through insight, 
empowered employees and smart use of technology

Core Values

Our deeply cherished 
values set our compass in 
the right direction, so that 
we can sustainably create 
and protect value for 
all our stakeholders

Ethics

Customer Centricity

6

Staying on Course Teamwork

Transparency

Ownership

7

One Axis
Open as One Axis

We offer a universal banking platform spanning diverse business 
segments and several group companies. We aspire to be a one‑stop 
financial solution provider for our customers under the ‘Open’ credo. 
We use our customer insight to provide tailored, integrated products 
and services. The result is a wide value proposition basket that relies 
on the trust of existing customer relationships and acquisition of new 
customers across sectors.

Axis Finance Ltd.
NBFC catering to the varied needs of retail, corporate and institutional 
customers; offerings comprise loans against securities, corporate lending, real 
estate financing, and IPO funding among others. We are growing at a CAGR of 
~30% in the last 5 years.

24.14%
Capital adequacy ratio 
(Tier I ratio of 16.38%)#

Axis Capital Ltd.
Propelled by a strong and experienced team, Axis Capital helps customers plan 
for their financial requirements and execute those plans in a hassle‑free manner.
Therefore, whether it’s Mergers & Acquisitions, IPOs, QIPs, private equity or 
financial advice, Axis Capital comes first as a relevant and reliable partner.

17
Deals* concluded during Fiscal 
2019‑20, highest among peers

*considering only IPOs, QIP, QFS and 

Rights issue

A.Treds Ltd.
Engaged in the business of operating institutional mechanism to facilitate 
financing of trade receivables of micro, small and medium enterprises 
through multiple financiers.

4.9 lakhs
Invoices discounted till date with a 
throughput of `7,491 crores

#As on 31 March, 2020

8

Staying on Course Axis Asset Management Company Ltd.
Aims to provide ‘risk managed investment solutions’ 
and not just investment products to both retail and 
institutional investors.

`117,254 crores

Average assets under 
management for Fiscal 2019‑20

Axis Trustee Services Ltd.
SEBI registered debenture trustee and has successfully handled 
various trusteeship activities namely debenture trustee, security 
trustee, security agent, lenders’ agent, trustee for securitisation and 
escrow agent, among others.

`2,126,291 crores

Assets under custody#

Axis Securities Ltd.
Undertakes the business of retail broking services via multiple products to 
its customers for trading in cash, derivatives and IPO segment through NSE 
and BSE. Customers also have the benefits of well‑researched information 
about various corporates, access to independent third‑party research, stock 
research and analysis tools, apart from a host of innovative features and 
functionalities. Recognised as ‘Top Equity Broker of Year 2019’ at the BSE 
Commodity Equity Outlook Awards.

2.27 million
Customer base#, up 8% y‑o‑y

Freecharge Payment Technologies Private Ltd. and Accelyst 
Solutions Private Ltd. 
Provides digital payments and digital financial service platform, which 
helps Bank acquire young, digital native customers, through co‑created 
financial service offerings. It also creates a significant cross‑sell base 
for us. It has emerged among the top financial services apps in India.

6 million
Monthly active users#

#As on 31 March, 2020

9

Annual Report 2019-20Experience Open 
Staying on Course

Message from
MD & CEO

As the economy continues to 
combat the unprecedented 
uncertainty caused by 
COVID‑19 pandemic outbreak 
since the start of this calendar 
year, we have lived up to our 
promise to the nation of being 
a responsible citizen, being 
‘Open’ to address the needs 
of our customers, employees 
and communities.

- Amitabh ChaudhryDear Shareholders,

Over the last 26 years of our operations, it has been a priority for the Bank to stand by our customers 
as a trustworthy and supportive partner, helping them fulfil their financial needs and realise their life 
ambitions. The Bank continues to be perceived as an approachable, caring, efficient and empathetic 
institution by our customers.

Customer centricity has been one of the core values of the Bank and the spirit of openness is 
reflected in every interaction which our employees have with each of our customers every day. For 
us, ‘Open’ is more than a sign that is displayed at our branch doors. It is a sign of what our customers 
can expect when they walk in through our doors. For their dreams and hope, our ears and minds are 
open, and for their plans we promise to open every possible window of opportunity.

In fiscal 2020, the Bank successfully 
raised `12,500 crores of capital 
through one of the largest ever QIP 
issues by a private sector issuer, 
this strengthened the Bank’s capital 
ratios, with total adequacy of 17.53% 
and CET1 ratio of 13.34%. The 
operating profitability in fiscal year 
2020 continued to remain steady with 
16% growth in net interest income 
and 23% growth in operating profits. 
The Bank’s net NPA plus BB & below 
book has declined substantially to 
2.7% from 3.4% at the end of last 
fiscal. The provision coverage (without 
considering write‑offs) increased to 
69% from 62% at the start of the 
year. The Bank now holds additional 
provisions aggregating to `5,983 
crores towards various contingencies 
which are not included in the 
aforementioned provision coverage.

The Governments and Central banks 
across the world have responded 
with massive fiscal, monetary and 
regulatory measures to counter the 
outbreak of virus and protect their 
respective economies that have come 
to a near standstill state. However, the 
global economic activity will take a 
long time to recover. The Government 
of India and the Reserve Bank of India 
have responded swiftly, announcing 
wide measures to aid weaker sections 

of society and facilitate credit flow 
to the economy; and I expect further 
measures from them to consistently 
support the economy during the 
prolonged recovery phase. As the 
economy continues to combat the 
unprecedented uncertainty caused 
by COVID‑19 pandemic outbreak 
since the start of this calendar year, 
we have lived up to our promise to 
the nation of being a responsible 
citizen, being ‘Open’ to address the 
needs of our customers, employees 
and communities.

The Bank has been agile and 
responsive to the ever changing 
situation. We had proactively 
strengthened the operational and 
technological infrastructure needed, 
to ensure continuity of normal 
operations. During the lockdown 
phase implemented by government, 
over 96% of our ATMs and 99% of 
our branches were operational. We 
implemented a large‑scale ‘work from 
home’ mandate with over 9,000 VPN 
and VDI connections provided to 
ensure business continuity and almost 
100% of the critical activities were 
capable of being executed by working 
from home. I am immensely proud 
of our team of 74,000+ who came 
together as one, working fearlessly 
from branches, offices and from their 

homes to reach out and serve the 
customers in their most difficult times. 
The customer feedback and stories of 
support are a strong testament to the 
Axis spirit. We reached out to almost 
3 lakhs customers on a daily basis 
during this period.

The Bank has navigated this 
unprecedented and challenging period, 
well assisted by our capital position, 
adequate liquidity buffers and stable 
deposits franchise.  

The Bank has been agile 
and responsive to the ever 
changing situation. We had 
proactively strengthened the 
operational and technological 
infrastructure needed, 
to ensure continuity of 
normal operations.

11
11

Annual Report 2019-20Experience OpenSeveral of the initiatives that we 
implemented during the year under the 
Bank’s GPS strategy helped us to be in 
a better position in these trying times. 
Our teams have deliberated, created 
and executed on new strategies 
and ways we work, to enable us to 
be adequately and appropriately 
be prepared to get back to work on 
return to normalcy.

In fiscal year 2020, we continued 
to invest in each of the core pillars 
of our franchise – people, products 
and technology. Our operating 
performance was stable, while we 
continued on our journey to be 
conservative in our approach towards 
building a sustainable franchise. 
During the year, we have completed 
the organisation restructuring and 
strengthened our teams to bring 
in greater business focus and drive 
performance and efficiency. We 
carved out the credit underwriting 
functions which resided within the 
business segments, to enhance 
governance and further strengthen the 
risk framework in the Bank.

The Bank has over the last decade, 
built a strong Retail franchise that 
continues to deliver healthy growth 
in retail deposits, and constitutes 
significantly to our overall loans 
and fees. During the year, we made 
changes to the organisation structure 
in Retail with creation of separate 
liability sales vertical to increase 
focus on new customer acquisition 
on the CASA (Current and Savings 
Account) and Retail Term Deposit 
(RTD) side even as branches focused 
on deepening the relationship with 
existing customers. Our focus towards 
building a granular, stable and low 
cost liability franchise saw sustained 
momentum with 22% growth in CASA 
plus RTD deposits (on cumulative daily 
average basis) for the year.

Branch banking remains an integral 
part of our growth strategy and we 
have made significant investments 
in building a high quality liability 
franchise. During the fiscal year, we 
opened 478 branches – our highest 
in any given fiscal year. The branch 

12

banking continues to focus on 
deepening relationship with existing 
bank customers and cross selling 
of products across the Axis Group 
franchise. We have also undertaken 
efforts to deepen the Axis Franchise 
in rural and semi‑urban areas, in order 
to increase our market share in these 
regions and simultaneously help in 
further complementing our Priority 
Sector Lending business. However, 
given the uncertainty induced post 
COVID‑19, we may delay branch 
network expansion in the immediate 
near term even as we continue 
to engage in optimisation of the 
branch formats to deliver enhanced 
productivity, led by automation and 
digitisation of service operations.

During the year, the Bank’s Retail 
loan book grew by a healthy 24% 
and now contributes 53% share in 
total advances. Although the Bank 
has significantly diversified its Retail 
loan book over the years, led by 
right product propositions, the book 
continues to remain largely secured 
with high proportion of existing to 
Bank customers. The secured loans 
constitute 80% to the book and more 
than 80% of retail assets are sourced 
from existing customers.

We would continue to focus on 
secured retail lending while maximising 
cross sell opportunities to the 
Bank’s existing deposit customer 
base and leveraging the Bank’s wide 
geographical and digital infrastructure 
network for cost optimisation. The 
proportion of retail assets sourced 
through digital means have been 
steadily increasing with over 44% of 
personal loans in fiscal 2020 sourced 
digitally; we are now working on digital 
lending solutions for the secured loan 
products with digital home loans for 
funding of approved projects.

The Bank’s strong data analytics engine 
and robust proprietary risk scorecards 
have ensured superior underwriting 
across the retail portfolio and more 
specifically in unsecured loans. At the 
same time, our asset recognition and 
provisioning standards continue to 
remain best in class in the industry with 

The Bank has navigated 
this initial unprecedented 
and challenging period, 
well assisted by our 
capital position, adequate 
liquidity buffers and stable 
deposits franchise. Several 
of the initiatives that we 
implemented during the year 
under the Bank’s GPS strategy 
have helped us to be in a better 
position in these trying times.

NPA recognition on daily basis and full 
provisioning on unsecured products like 
personal loans and credit cards upon 
asset being classified as substandard on 
90 days past due basis.

Our wealth management business, 
Burgundy with assets under 
management of over `1,47,000 crores, 
continues to do exceedingly well. 
During the year, we launched Burgundy 
Private, our most exclusive offering, 
which caters to the distinct needs of 
niche segment of high and ultra‑high 
net worth clients. The Burgundy Private 
proposition has scaled up rapidly 
within just 4 months of its launch to 
cover over 850 families across 15 key 
locations with assets of nearly ₹18,000 
crores as at 31 March, 2020.

The performance of our Wholesale 
business continued to improve in fiscal 
2020 with domestic corporate loan 
growth of 13%. We have built strong 
relationships with the better rated 
domestic corporates and continue 
to focus on gaining a higher share 
of shorter tenure working capital 
and transaction banking businesses. 
We are also leveraging on our ‘One 

Staying on Course Axis’ strategy; our ability to provide 
comprehensive solutions to clients 
across lending and Transaction 
Banking along with our subsidiaries like 
Axis Capital and Axis AMC resulted 
in deepening of relationship with the 
Bank’s large and strategic clients.

of the opportunity. During the year, 
the Bank designed and implemented 
comprehensive solutions like Bharat 
Bill Payments Services, Smart City 
Solutions and FASTag, thereby 
providing powerful platform for users, 
billers and administration to transact.

During the year, we have reviewed 
and optimised our overseas operations 
in line with the overall corporate 
strategy. We are consolidating 
the services related to corporate 
banking, trade finance, treasury 
and risk management solutions 
through our Dubai, Singapore and 
GIFT City branches.

In the commercial banking segment, 
we have been cautious, and invested 
throughout the last twelve months in 
rebuilding the business across sales 
and credit. This exercise is complete 
and we feel we can capitalise on 
this going forward. We continue 
to focus on building a relationship 
based model with high rated SME and 
current account business customers. 
The SME book is well diversified and 
quality remains steady with 85% of 
it secured by hard collaterals and 
with high proportion of working 
capital loans. During the year, we 
further strengthened our systems and 
processes to ensure that we respond 
quickly to any early‑warning signals 
in our portfolio.

We have strong market positioning 
across most digital payments solutions 
and remain committed to contribute 
towards the government’s Digital 
India mission. We have one of the 
best rated mobile apps in the country, 
and continue to remain among the 
top three leading players in the 
UPI ecosystem. In credit cards, we 
continue to be ranked 4th in terms 
of market share in card spends and 
have further strengthened our card 
portfolio with launch of new cards 
‑ Magnus and Burgundy Private, 
as well as co‑branded cards with 
Flipkart and IOCL. Our market share 
in the payments related to RTGS and 
GST also remains strong. The Bank 
foresees significant opportunity in 
digital payments space, given the size 

We made good progress on our Digital 
Banking initiative started last year. 
We now have a team of over 500 
highly skilled employees working 
across our digital and fintech platforms 
from a dedicated and separate new 
office in Mumbai. We have multiple 
cross‑functional garages working 
on end‑to‑end digital journeys and 
value propositions. These journeys 
and garages will go live in the current 
financial year. Given the environment, 
we have prioritised some of them 
like video‑based KYC, digital savings 
accounts and fixed deposits, simpler 
current account on boarding alongside 
digital collections; and expect them to 
go live during the next few months.

We will continue to enhance our 
customer experience and offerings 
through new innovations on the digital 
side and investments in API, cloud, 
artificial intelligence and big data, we 
remain cognisant of the emerging 
cyber security threats and privacy 
laws. We have made considerable 
investments in technology and 
infrastructure to strengthen the core. 
During the year, the Bank won the 
Best Cyber Security Project, Best 
Financial AI Project and Best Risk 
Management Project at The Asset 
Digital Awards. The Bank also won 
the award for best use of IT in Risk 
Management at the Dun & Bradstreet 
BFSI Summit & Awards 2020; these 
awards serve as a testament of our 
strong digital and IT capabilities.

We have simplified and strengthened 
various process and quality gaps to 
enable the Bank to deliver process 
excellence and superlative customer 
experience. During the year we have 
reorganised our IT, Operations and 
Data Science teams under the Banking 
Operations and Transformation 
vertical. The teams are entrusted 
to transform the operations of the 

Bank so that we have one of the best 
systems and processes among Indian 
Banks and are also ready to seamlessly 
integrate the various digital journeys 
that our Digital Banking teams are 
building simultaneously. The success 
of this initiative is visible through 
the high numbers of branches and 
ATMs, which have been functional, 
employees working from home, digital 
collection initiatives under severe 
lockdown and mobility restrictions in 
the past few months.

We implemented a uniform visual 
brand identity for the Bank and 
subsidiaries to drive consistency and 
strengthen the ethos of One Axis 
across the our retail, digital and offline 
touch‑points. Several cross‑functional 
programmes were initiated where 
different teams came together to work 
on common goals and this has started 
to become a differentiator for us in the 
market. We are beginning to see early 
results in cross selling by leveraging 
customer data available within One 
Axis, in a fully compliant manner.

Our subsidiaries continue to deliver 
strong operational performance even 
as we remain focused on improving 
our market share and attaining scale 
in respective businesses. We have 
made significant senior talent infusions 
across our subsidiaries in Axis AMC, 

We have strong market 
positioning across most digital 
payments solutions and remain 
committed to contribute 
towards the government’s 
Digital India mission. We have 
one of the best rated mobile 
apps in the country, and 
continue to remain among the 
top three leading players in 
the UPI ecosystem.

13

Annual Report 2019-20Experience OpenAxis Capital, Axis Finance, and Axis 
Securities, our retail brokerage 
business. During the year, Axis Capital 
and Axis AMC continued their market 
dominance in equity capital markets 
and mutual fund space, respectively.

approvals. We have always believed 
in increasing participation in the 
under‑penetrated life insurance space. 
We value our relationship with each 
of our insurance partners and will 
continue to work with them.

We entered into a strategic 
partnership and signed an agreement 
with Max Financial Services to acquire 
a 30% stake in Max Life Insurance 
subject to requisite regulatory 

I am pleased to state that our GPS 
strategy is even more relevant in these 
challenging times, and we continue our 
relentless execution focus, even as we 
may need to recalibrate the timeline.

In response to the COVID‑19 situation, 
we launched about 15 strategic 
initiatives that are aligned to GPS, 
but with near‑term perspective of 
60‑90 days to ensure we are well 
prepared and are among the earliest 
to capitalise on the opportunities. 
These projects are equally distributed 
focusing on business and key elements 
like cost control, capital optimisation, 

GPS Progress

At the start of 2019, we had outlined our medium term strategy. We continue to be guided by the ambitions we had set for 
ourselves as part of that strategy under the vectors of Growth, Profitability, Sustainability, One Axis and our organisational 
values. While the COVID‑19 pandemic has altered the near term business strategies we continue to maintain our focus on the 
key goalposts of GPS. In order to maintain an agile response to the COVID‑19 pandemic, we developed strategic initiatives across 
business and support functions, being closely monitored by senior management. We intend to come out of this crisis as a stronger 
Bank by remaining committed to our strategic goals.

Growth

Profitability

Sustainability

On growth vector, our progress has 
been satisfactory. In a challenging 
environment, our liability franchise has 
remained resilient with overall deposits 
growth (on cumulative daily average 
basis) of 21%.While our growth in CASA 
has lagged the overall deposits growth, 
we have over the course of the year 
put in several enablers and initiated 
multiple projects towards achieving 
higher growth. The growth in deposits 
continue to be driver of our loan growth 
that has seen steady growth without 
compromising on the risk standards.

We have also made considerable 
progress on profitability vector. Our cost 
to assets moderated during the year 
and we continue to focus on building 
cost consciousness across the Bank. 
We continue to evaluate and make 
decision‑making across the segments 
based on RAROC, monitoring and 
rectifying sub‑optimally priced accounts. 
Though the retail fees has been growing 
at healthy pace in last few years, the 
recent economic slowdown is likely to 
impact fee growth. We have taken many 
new initiatives, like creating our new 
third party products vertical to maintain 
focus on non‑credit fee income.

We have been relentlessly focusing 
on disciplined execution and building  
sustainability in our business 
performance and operations. During 
the year, we have significantly fortified 
the risk and compliance function, and 
compliance culture across the Bank. We 
have strengthened our credit function by 
streamlining committee structures and 
improving the credit processes. We have 
been proactively monitoring the credit 
risk by systematic reviews and have 
remained conservative in our stance 
when it comes to rating downgrades, 
asset classification, and provisioning.

However, there are few areas where we need to improve further. The corporate slippages continued to remain elevated amid the 
weak economic environment. Our CASA deposits and Wholesale fee growth has room for improvement. We are working hard 
towards improving further on each of these parameters and achieving our objectives.

The current environment may delay the timeline, however I believe that we are on the right track towards our GPS strategy 
aspirations. The tough environment gives us time to consolidate and be better positioned for growth while continuing to build on 
sustainability.

14

Staying on Course The current environment may 
delay the timeline, however 
I believe that we are on the 
right track towards our GPS 
strategy aspirations. The 
tough environment gives us 
time to consolidate and be 
better positioned for growth 
while continuing to build on 
sustainability.

efficient liquidity management, 
risk mitigation and reimagining 
the work culture.

Our business analytics team has 
conducted detailed review of 
geographies that have been opening 
up so that we have the first mover 
advantage in those regions. In Retail, 
we are offering improved product 
propositions like savings account 
bundled with insurance for the mass 
market customers; while our team 
has also been reaching out to wealth 
customers who have seen their 
portfolios impacted severely, to offer 
them solutions. On the wholesale side, 
we are looking to increase focus and 
generate higher business from sectors 
that are likely to remain less affected 
by the crisis, while also taking selective 
bets on certain clients in the stressed 
sectors for the longer term.

We are rigorously looking at efficient 
liquidity management on daily basis 
and looking at risk weighted average 
optimisation across our portfolios 
to release CET1 capital. On the cost 
side, we are looking at improving 
productivity and containing costs by 
looking at all the major opex line items, 

be it related to fees and commissions, 
branch rentals or annual maintenance 
contracts for IT and security.

As an organisation, we have always 
believed that our long‑term success 
depends on the progress of our 
employees and communities while 
protecting the environment we live 
in. The Bank continues to invest in 
strengthening and nurturing the 
talent and employee capabilities 
while increasing transparency and 
reinforcing performance‑based, 
meritocracy culture.

During the year, the Bank committed 
spending `100 crores towards curbing 
the spread of COVID‑19 pandemic. 
Axis Bank Foundation also partnered 
with NGOs to provide food and 
hygiene supplies to rural communities, 
while also creating awareness about 
the pandemic. Axis Bank Foundation 
also continued its initiatives towards 
scaling up financial inclusion and 
literacy, skill development and 
education across the country, focusing 
on the bottom of the pyramid in 
rural and urban India and the SME 
sector. Axis DilSe ‑ the Bank’s unique 
intervention in the union territory 
of Ladakh, completed its third and 
final phase of building classroom 
infrastructure and training for staff in 
over 100 government schools.

I am proud to state that the Bank 
was included in the prestigious 
FTSE4Good Emerging Index for 
the third consecutive year in 2019, 
a demonstration of our strong 
Environmental, Social and Governance 
(ESG) practices.

In these challenging times, we 
continue to remain cautious and 
conservative in our approach, and 
will focus on having adequate surplus 
liquidity, be prudent in managing 
credit and operations risk, conserve 
capital, and even sacrifice growth 
at the margin, if required. The crisis 
will eventually speak to the bigger 
financial institutions with healthy 
operational performance and strong 
capital position.

We are confident of emerging from 
the current economic slowdown as 
a far stronger One Axis. We have 
made good progress on our journey 
of transforming the Bank to be among 
the best in class and expect to achieve 
our medium term aspirations led by 
consistent focus on execution.

I would like to thank all my colleagues 
for their spirit and determination 
through the ups and downs of last 
year, as we collectively work towards 
transforming and building a winning 
Bank. I am also grateful to all the 
external stakeholders for reposing 
their faith and willingness to partner 
with Axis Bank in its long‑term 
growth journey.

Warm Regards,

Amitabh Chaudhry 
MD & CEO

15

Annual Report 2019-20Experience OpenStaying on Course

Message from 
Executive Director
(Retail Banking)

Fiscal 2020 was another good
year for the Retail segment 
with steady growth of 22% in 
deposits* and 24% in advances 
as we continue our relentless 
focus on delivering sustainable 
and profitable growth.

Executive Director

* refers to average CASA plus retail term deposits

16

Over the last five years, retail segment growth for 
the Indian Banking sector has held up well led by 
growing demand on back of rising consumption 
and non‑discretionary spending. The financial 
year 2019‑20 was no different with retail segment 
growing at 15% despite series of domestic 
and global macro‑economic factors leading to 
investment slowdown in India.

However, the year ahead could be challenging given 
the economic growth is likely to remain stagnant 
on back of heightened slowdown concerns post the 
outbreak of COVID‑19. This has not only impacted 
the consumer confidence and consumption demand, 
but poses threat to the asset quality of the banking 
system that hasn’t seen any major retail credit 
cycle in a decade.

As we enter these uncertain times we are better 
placed than the industry given our strong liability  
profile, diversified and secured nature of our 
lending portfolio and strong credit underwriting 
and risk management practices which have further 
strengthened during the last fiscal. Over the past 
decade, we have built a strong Retail franchise 
with customer centricity and superlative customer 
experience at the core of our diverse products and 
service offerings. The fiscal 2020 was another good 
year for the Retail segment with steady growth 
of 22% in average CASA (current and savings 

- Pralay Mondalaccount) plus retail term deposits and 
24% in advances as we continue our 
relentless focus towards delivering 
sustainable and profitable growth. As 
part of our strategy to achieve this 
objective, we made significant strides 
during the year.

One of the key initiatives that we had 
taken at the start of the year was to 
work towards improving the quality of 
the liability franchise and drive higher 
growth in retail granular deposits 
through our CASA plus retail term 
deposits strategy while bringing in 
stability in current account deposits. 
During the year, we have seen 
momentum pick up on savings account 
(SA) deposits with 11% growth led by 
salary account balances even as retail 
term deposits continued to see strong 
growth at 37% on cumulative daily 
average balances basis.

In order to strengthen our deposit 
franchise, we had earlier this year 
created a separate liability sales 
vertical to drive focused and better 
quality acquisition of new‑to‑bank 
(NTB) customers; while the branches 
have been focusing on deepening 
relationships with existing deposit 
customers. We have also strengthened 
our corporate salary team to drive 
higher NTB SA acquisitions.

The Bank has over 40,000 relations 
with entities for their salary 
mandates covering over 60 lakhs 
customers. With the aim towards 
premiumisation of the liability 
franchise, we have introduced new 
SA product propositions, Prestige 

We continue to strengthen 
and improve efficiencies across 
the channels like branches, 
outbound call centres and 
digital platforms using 
process transformation and 
automation initiatives.

Savings Account that fills the segment 
gap between ‘Prime’ and ‘Priority’ SA 
accounts and we intend to improve the 
portfolio balances by improving the 
quality of accounts.

During the year, we rolled out 
Burgundy Private, a differentiated 
value proposition for private banking 
customers which will be instrumental 
in further establishing our position in 
the wealth management and advisory 
space. We started the ‘Deep Geo’ 
initiative to deepen our presence 
in rural and semi urban (RuSu) 
markets and have been focusing on 
self‑origination of priority sector 
lending opportunities and broadening 
our retail liabilities franchise. We 
started the pilot in 31 existing 
branches in RuSu regions and have 
now covered this to our 387 branches 
out of over 1,500 branches that 
we have targeted in regions with 
high business potential. In the post 
COVID‑19 environment where the 
rural and semi urban markets have 
been less affected, we are looking 
to garner higher incremental market 
share for retail asset products and 
granular deposits. We currently 
offer rural lending products through 
584 districts across the country and 
it is a widely diversified portfolio 
comprising farm loans, gold loans, 
rural enterprises, farm equipment 
and micro finance.

We aspire to deliver seamless 
omni‑channel experience to our 
customers, and with this objective we 
continue to strengthen and improve 
efficiencies across the channels like 
branches, outbound call centres 
and digital platforms using process 
transformation and automation 
initiatives. We intend to create 
‘Branch of the Future’ and take out 
repetitive operations and service 
out of branches, leverage them for 
customer relationship management 
and turn branches to ‘financial super 
markets’ providing entire gamut of 
financial products. During the year, we 
have set up dedicated Asset Desks and 
Wealth Desks at select branches that 
would leverage One Axis capabilities 
to provide niche offerings from the 

Experience Open
Annual Report 2019-20

The digital channel is scaling 
up well. Over 60% of fixed 
deposits and 44% of personal 
loans in fiscal 2020 were 
sourced digitally.

Bank and its subsidiaries and further 
reinforce our commitment of providing 
an array of product and services in the 
branches. We have created a new team 
for Process Transformation and Service 
Excellence, which has been working 
on over a hundred transformation and 
automation projects. We have already 
made significant headway on customer 
complaints and resolution turnaround 
time, led by our sundown initiative.

During the year, we opened 478 new 
branches which has been the highest in 
any given financial year. However, we 
continue to optimise the branch sizes 
with emphasis on higher efficiency, 
customer centricity and relationship 
management to drive cross sell 
opportunities from existing customers. 
During the fiscal 2020, over 80% of 
retail assets originations were from 
the Bank’s existing customers with 
branches, contributing 47% to the 
overall sourcing of retail assets.

The digital channel is scaling up well 
with 62% of savings account sourced 
digitally through tab while over 60% 
of fixed deposits too were acquired 
digitally. On the retail assets side, 
44% of personal loans in fiscal 2020 
were sourced digitally. During the 
year, the Bank has launched project 
‘Aarambh’ that would further assist 
the front sales team to offer real time 
point‑of‑sale offers for cross sell of 
multiple products to our customers.

The alternative and digital channels 
have been playing a key role in the last 
few months post COVID‑19 outbreak. 
We have been reaching out to nearly 

1717

We have further strengthened 
our credit card offerings by 
launching new cards ‘Magnus’ 
and ‘Burgundy Private’ in the 
premium category.

We continue to have strong 
positioning across the payments 
space. In Credit Cards, where we are 
the 4th largest in the industry with 
over 12% market share in terms of 
cards outstanding, We have further 
strengthened our credit card offerings 
by launching new cards ‘Magnus’ and 
‘Burgundy Private’ in the premium 
category. We partnered with Flipkart 
and launched a Flipkart co‑branded 
card to provide best‑in‑class 
benefits to our customers. Strategic 
partnerships is a key focus area for 
the Bank and we will continue to 
explore this space for identifying new 
opportunities for business expansion. 
In UPI, we strengthened our position 
with market share of 15% and now 
have 92 million VPAs (Virtual Private 
Addresses) registered with us. Our 
Mobile Banking platform where we 
have one of the best rated financial 
apps in the country, witnessed 92% 
increase in mobile transaction volumes 
during the year.

Leveraging on the One Axis strategy 
we had embarked upon earlier 
this year, we continue to provide 
solutions to our clients from across 
our subsidiaries that have strong 
positioning in retail businesses like 
consumer finance, mutual funds, retail 
broking and digital payments. Given 
our strong positioning with diversified 
offerings and well established 
partnerships in payment space, we 
also intend to leverage huge customer 
base for cross selling to these 
known‑to‑Bank and NTB customers.

Earlier during the year, we had created 
a dedicated team focusing on third 
party products to boost the Bank’s 
fee from distribution while offering 
product choices to our customers. 
The Bank has also increased focus 
on retail forex products and has seen 
good penetration among its existing 
clients. Our new partnership with 
Bajaj Allianz and strategic joint venture 
with Max Life are likely to help us 
deliver more value to our customers 
going forward. Once the COVID‑19 
situation normalises, the distribution 
driven fee income should also start to 
improve, which in the current scenario 
remains depressed.

Given the current environment, I 
believe that the banking sector will 
see challenges with respect to retail 
asset quality if COVID‑19 induced 
slowdown in economic activity takes 
longer time to recover. However those 
with lesser leveraged portfolio, strong 
relationship with customers, prudent 
risk management framework and 
better collections infrastructure would 
be far better placed than competition.

We had at the start of the year, 
segregated underwriting and 
collections from business and have 
strengthened both of these through 
the year. Given the signs of economic 
slowdown visible since the start of 
fiscal 2020, we had recalibrated our 

Leveraging on the One Axis 
strategy we had embarked 
upon earlier this year, we 
continue to provide solutions 
to our clients from across our 
subsidiaries that have strong 
positioning in retail businesses.

3 lakhs customers daily across the 
retail Bank through various channels. 
We have recently re‑launched our 
digital online saving product ‘ASAP’ 
and are working towards launching 
video KYC based digital SA and FD 
opening and simpler CA on‑boarding 
in the next few months to continue 
strengthening the liability franchise.

Over the last six years, the Bank has 
grown its retail lending book steadily 
at a CAGR of 23% with significant 
diversification in product mix led by its 
strategy to cross sell to Bank’s existing 
customers. Despite the significant 
diversification, the Bank continues 
to maintain a healthy proportion of 
secured loans with an objective of 
providing sufficient cushion to its 
balance sheet. As at end of fiscal 2020, 
the secured portfolio constituted 80% 
with home loans, auto loans and rural 
loans forming 35%, 13% and 12% of 
the overall retail book, respectively.

During the year, the Bank has been 
cautiously optimistic and has grown 
its lending book in segments where 
risk return looked attractive. On 
the unsecured lending side that 
constitutes around 20% of the retail 
book, we have continued to focus 
on cross selling of credit cards and 
personal loans to the Axis Bank’s 
existing customers. At the same time, 
our strong data analytics engine 
and robust proprietary risk models 
and scorecards have helped us in 
better underwriting of loans on the 
unsecured side. Further, over 80% of 
the unsecured book is from salaried 
segment and over 80% of borrowers 
are existing to bank customers.

In the post COVID‑19 environment 
where the priority is towards 
conserving capital, we would continue 
to focus on secured lending products 
like mortgages, LAP and small 
business banking loans through our 
branch channels; while leveraging 
on cross sell opportunities for 
liability and investment products to 
generate fee income.

18

Staying on Course categories of unsecured products. 
The Bank has over the last year also 
built additional provisions toward 
various contingencies including that 
for COVID‑19. The overall additional 
provisions held by the Bank towards 
various contingencies together with 
the standard asset provisions, translate 
to a standard asset coverage of 1.3% 
at 31 March, 2020; and does provide 
strength to the Bank’s balance sheet to 
mitigate the unknown risks emanating 
from the COVID‑19 fallout.

For us, sustainability and conservatism 
continues to remain the most 
important strategy vector and we 
would be able to withstand the 
challenges in the near term considering 
the conscious portfolio choices we 
have made in favour of secured 
nature of lending in the Retail with 
higher share of salaried and existing 
to bank customers in the unsecured 
book. In the medium to long term, I 
am confident that the Bank’s Retail 
franchise would continue to deliver 
sustainable profitable growth without 
compromising on the risk standards, 
given the initiatives we have taken 
during the year.

Warm Regards,

Pralay Mondal 
Executive Director, 
Retail Banking

For us, sustainability and 
conservatism continues to 
remain the most important 
strategy vector and we would 
be able to withstand the 
challenges in the near term 
considering the conscious 
portfolio choices we have 
made in favour of secured 
nature of lending in the Retail 
with higher share of salaried 
and existing to bank customers 
in the unsecured book.

score cards and reduced the limits 
across unsecured products like credit 
cards and personal loans while taking 
corrective actions cutting down on 
the risk wherever required some 9‑12 
months back. Post COVID‑19 we have 
made changes to our incremental 
sourcing strategy in favour of secured 
products and will now be based on 
our ‘macro COVID‑19 risk model’ and 
‘geography micro segment score’.

As part of the RBI’s directive to all 
lending institutions, we have provided 
an option to our customers for 
availing moratorium on payments. 
During these uncertain times, the 
trend among customers seems to 
be to conserve cash; and nearly two 
thirds of those who have availed of 
the moratorium had sufficiently higher 
balances than the EMI amount in 
their accounts.

In Retail, we continue to have 
conservative stance on provisioning 
where we hold higher than RBI 
mandated provisions in certain 

19

Annual Report 2019-20Experience OpenStaying on Course 

Message from 
Executive Director
(Wholesale Banking)

We as a Bank have over the 
last one year taken significant 
strides in not only de-risking 
and diversifying the Wholesale 
book but have also strengthened 
our position as a full service 
Wholesale Bank; which places 
us in a better position for 
the future.

Executive Director

20

The macro‑economic conditions in fiscal 2020 
continued to remain uncertain for the Corporate 
segment with trade wars followed by the global 
COVID‑19 pandemic impacting businesses 
worldwide. On the domestic front, it was yet 
another tough year as slowdown in the economy, 
ongoing deleveraging of the corporate balance 
sheets along with unforeseen events like corporate 
frauds continued to weigh on the banking sector 
performance. As a result, the banking sector 
credit growth for industrial segment in fiscal 2020 
remained muted at 1% as compared to 7% in 
the previous year.

Even as there wasn’t much of private capex 
investments during the year, the sector saw 
refinancing led growth from larger companies who 
have been consolidating their banking relationships 
and from those bidding for NCLT led resolution 
cases that has benefitted private banks. Over the 
last 5 years, the private banks have continued to 
grow faster than industry, gaining on an average 
60‑65% incremental market share in advances 
across the business segments with their better 
service and offerings.

We as a Bank have over the last one year, 
taken significant strides in not only de‑risking 
and diversifying the Wholesale book but have 
also strengthened our position as a full service 
Wholesale Bank; which places us in a better 
position for the future.

Aligned to our strategic imperative of profitable and 
sustainable growth, we had, at the start of the year 
re‑oriented the organisation structure in Wholesale 
Banking for delivering execution excellence. We 

- Rajiv AnandExperience Open
Annual Report 2019-20

Strong relationship led wholesale franchise driving synergies across One Axis entities

1

Investment Banking/Capital Markets

•  Debt Capital Markets (DCM)
•  Equity Capital Markets (ECM)
•  M&A & Advisory
•  Forex & Derivative Solutions

Full Service 
Wholesale 
Bank

2

3

Commercial Banking

•  Working Capital/Term Loans
•  Letter of Credit/Bank Guarantee
•  Bill/Invoice Discounting, Supply Chain financing
•  Wholesale Deposits

Transaction Banking

•  Cash Management Services (Collection/Payment)
•  Current Accounts
•  Custodial Services
•  Correspondent Banking Services

AXIS CAPITAL

AXIS MUTUAL FUND

A.TREDS

AXIS TRUSTEE

4

Linkage to Retail Bank

•  Wealth Management – Burgundy/Burgundy Private
•  Salary Accounts of employees

AXIS FINANCE

Reliable Partner Throughout the Business Life Cycle

•  We have re‑oriented Coverage Groups and strengthened Operations & Service Infrastructure

•  We have leveraged ‘One Axis’ to provide comprehensive solutions to clients’.

•  We offer on an average 9 products, including at least 2 products from our subsidiaries under ‘One Axis’ to our large 

and strategic clients

had segregated the responsibilities 
of business relationships and product 
specialists to ensure sharper focus on 
client coverage and product groups. 
We now have focused coverage 
groups not only for large corporates, 
strategic clients and government, 
but also for segments like MNCs, 
financial institutions, mid corporates 
and commercial banking. For the fiscal 
2020, the Bank’s domestic corporate 
growth stood at 13% as we continued 
to focus on disciplined execution 
with a higher rigour and rhythm of 
our strategy to get our fair share of 
business from customers.

During the year, we continued our 
focus on de‑risking the book by 
reducing concentration risk and 
pivoting the same towards better rated 
entities and groups. As at end of fiscal 
2020, the proportion of loans to those 
rated A‑ and above stood at 83%, up 
from 79% in fiscal 2018 and almost all 
our incremental growth in loans came 
from ‘AAA’ and ‘AA’ rated clients. At 
the same time, we have pivoted our 
book towards shorter tenure loans 
with 38% of the book being of less 
than a year tenure as compared to 35% 
at the end of fiscal 2018. We continue 
to focus on identifying sector specific 
opportunities and have diversified the 

portfolio with strong growth in loans 
to segments outside top 10 sectors.

The recent COVID‑19 pandemic and 
the resultant lockdown has hit the 
businesses across sectors hard. The 
Bank had been proactive to take 
requisite measures on the operational 
front and had proactively developed 
strategies to counter the near term 
challenges. The Bank had invoked 
business continuity plan weeks prior to 
the lockdown and all the business and 
critical operations, including Treasury 
were spread over to alternative 
sites and ‘work from home’ mode. 
Post lockdown, our business and 

21

We are entering this COVID-19 
led cycle with a much de-risked 
book in the SME space that is 
well diversified across sectors 
and geographies.

treasury teams had been continuously 
engaging with clients to understand 
their needs related to funding and 
transaction support.

We have been working towards 
strengthening our position as a 
transactions‑led bank with the 
clients and become their reliable 
partner through the business life 
cycle where we can deliver the full 
capabilities of our group to them. Our 
Syndication desk is well established 
in the market and we are ranked 
as the top arranger of Bonds in the 
league tables over the last 13 years. 
Leveraging our leadership position in 
Debt Capital markets, we have actively 
participated in the targeted long term 
repo operations (TLTRO) auctions 
conducted by the RBI providing 
liquidity to the well rated corporates at 
attractive yields.

We have built strong relationships 
with corporates over the years and 
have been focusing on deepening 
relationships with these better rated 
corporates by increasing our share 
of their non‑credit businesses. Over 
the last year, we have worked closely 
as ‘One Axis’ and have leveraged the 
leadership position of our subsidiaries 
like Axis Capital, Axis MF, A.Treds, 
Axis Trustee and Axis Finance in 
their respective businesses to offer 
comprehensive solutions to the clients.

During the year, as a conscious 
strategy our overseas book as a 
proportion of overall corporate book 
has further come down to 14% from 
24% two years ago. We have also 
closed down operations at some of the 
international offices and we intend to 
support the Indian Corporates through 
our Gift City branch and leverage the 
trade and financial institutions growth 

22

opportunities through our overseas 
branches in Dubai and Singapore.

We continue to maintain our strong 
positioning among the leading private 
sector banks handling the Government 
Businesses across the country. Our 
government business is more oriented 
towards providing solutions, around 
collections and payments businesses, 
which has helped us make a very 
distinct place for ourselves in the 
industry today. Today, we are one 
of the leading private sector banks 
handling the Government Businesses 
across the country, across Central 
and State PSUs, Central & State 
Government Departments, their 
entities, autonomous bodies, local 
bodies and educational institutions. 
The bank is in the forefront of offering 
solutions in the e‑Governance, DBT, 
Scheme management space right and 
other business sectors like Agriculture, 
Urban Local Bodies, Education, and 
Health etc. spread across Local Bodies 
and Gram Panchayats. The wholesale 
deposits of the Bank, where the 
Government business plays a key role, 
have grown at 19% during the year 
on a daily average basis.

In the Commercial Banking segment, 
we have remained cautious over 
the last year given the weakness in 
underlying economy and have been 
downsizing much in advance. We are 
entering this COVID‑19‑led cycle with 
a much de‑risked book in the SME 
space that is well diversified across 
sectors and geographies. Over 85% of 
the SME portfolio is secured, backed 
by collaterals and 78% of the book is 
towards working capital financing.

At the start of the year, we had 
overhauled our risk assessment 
framework and tightened underwriting 
standards in the wholesale segment. 
The credit underwriting function has 
been taken out from the businesses 
and has been made an independent 
function. For the fiscal 2020, 95% 
of incremental sanctions were to 
those rated ‘A’ and above. Also we 
have reduced concentration risk 
significantly with total exposure to 
top 20 single borrowers as proportion 
of tier 1 capital coming down from 
162% in fiscal 2015 to 89% at the end 
of fiscal 2020.

From a risk mitigation stand point, we 
have been monitoring the wholesale 
book rigorously and have carried out 
stress testing of portfolio to identify 
borrower segments and sectors that 
may face incremental stress in the 
current scenario. Post COVID‑19 
related lockdown, our business teams 
had reached out to all the wholesale 
banking and commercial clients to 
assess the impact and sustainability 
of their business models. The trend 
among corporates seems to be to 
conserve cash and protect immediate 
cash flows. However, we expect 
government to come out with specific 
fiscal measures for the stressed 
sectors that will help in gradual 
improvement in business conditions.

Looking ahead, the private capex 
seems unlikely to pick up meaningfully 
in the near term given the capacity 
utilisation levels have moderated 
post the COVID‑19 crisis. However 
the better rated corporates with 
established track record, resilient 
business models, financial strength 
and high governance standards would 
be better placed and should continue 
to gain share from the smaller 
corporates, this trend will play out in 
most organised sectors.

These are exceptionally challenging 
times and we expect the economy 
to take time to normalise as all 
sectors will sooner or later get 
impacted directly or indirectly. The 
Bank is entering this phase on the 
back of significant improvement in 
the Wholesale book and continued 
cautious outlook on SME business 
during the year. I am confident that 
the changes implemented over the last 
few years and our strategic priorities 
towards de‑risking and diversifying 
the wholesale book, while being 
conservative in our stance on risk 
and provisioning, have made us more 
nimble and better positioned to build a 
sustainable and profitable Wholesale 
franchise ahead.

Warm Regards,

Rajiv Anand 
Executive Director, 
Wholesale Banking

Staying on Course Message from 
Executive Director
(Corporate Centre)

Our 74,000 plus employees 
have displayed true commitment 
and have walked the extra mile 
to remain fully functional and 
continue to serve our customers.

Executive Director

Experience Open
Annual Report 2019-20

We are all aware of the unprecedented global and 
national crisis that has been brought about by the 
COVID‑19 pandemic, which all of us are battling 
together. Now, we are at the cross‑roads of a new 
phase where economic activities are gradually 
picking up. I am proud to say that all through these 
difficult times, Axis Bank has firmly stood by the 
country as a responsible corporate citizen.

Our 74,000 plus employees have displayed true 
commitment and have walked the extra mile to 
remain fully functional and continue to serve our 
customers. Over 99% of our branches and 96% 
of ATMs have remained operational, while our 
employees have continued to reach out to over 
3 lakhs customers on a daily basis to understand and 
serve them in this hour of need.

Axis Bank was well prepared to handle the crisis. 
We were proactive to recognise the severity of the 
situation and a senior Central Emergency Response 
Team (CERT) was activated over a month before the 
lockdown. This was to ensure business continuity, 
while taking into consideration the well‑being of our 
employees, customers and other stakeholders.

Even before the lockdown was implemented, 
the business continuity plan was devised for the 
Bank and its subsidiaries, testing was completed 
across all the major centres and infrastructure was 
beefed up for continuity of operations in case of a 
lockdown. This led to a smooth transitioning to a 
new ‘Work‑from‑Home’ environment for a majority 

23

- Rajesh DahiyaStaying on course

of our employees, keeping all the 
banking services up and running. In 
branches, we have been taking safety 
and precautionary measures for all our 
staff and customers.

The Bank has always considered the 
physical and psychological well‑being 
of employees and made them aware 
of the precautions to be taken, issued 
multiple travel and health advisories 
and offered them insurance and 
dedicated doctors’ assistance. The 
Bank has been strictly adhering to 
its risk management framework and 
strengthened information security 
monitoring and cyber security 
risk measures to mitigate any 
potential threat.

The Bank continues to place high 
importance to managing compliance 
risks in the Bank and its Subsidiaries. 
With changes in regulatory 
environment getting more frequent 
and complex, the Bank’s compliance 
department has been more actively 
involved in implementing a group level 
governance and compliance culture. 
During the year, the Bank defined 
several guidelines and processes 
for employees to conform to our 
‘Basic Responsibility Framework’ and 
reinforce the culture of ethics and 
compliance in dealing with clients and 
other stakeholders.

During the lockdown, the Bank’s 
mandated large scale work from 
home has been one of the biggest 
in the domestic banking industry. 
Over 9,000 Virtual Private Network 
(VPN) connections were provided to 
employees with accessibility to 
483 applications, to ensure 100% of 
all critical activities getting executed 
seamlessly. The Bank also enabled its 
internal ‘One Axis’ App along with the 
Microsoft Teams App for its employees 
to collaborate and work effectively.

With a young workforce averaging 
around 31 years, we have been 
focusing to keep our employees 
motivated, engaged and capable 
of delivering on the organisational 
goals. During the lockdown phase, we 
also had multiple employee‑connect 
initiatives with the Bank’s senior 
management interacting with the 

24

We are now looking to 
transform the way we work 
and exploring the option of 
employees working remotely 
for two to five days a week 
from home, depending 
on the criticality of the 
business function.

employees online to motivate them 
and maintain the rhythm around 
work from home.

At Axis, we believe that on demand, 
role‑relevant, modular learning will 
bring in transformational results. 
Our learning pedagogy is a good mix 
of e‑learning along with classroom 
programmes. Our top talent has 
exclusive access to customised 
learning solutions across 1,500 
best‑in‑class e‑learning courses. 
With a comprehensive library of 
courses available at their fingertips, 
the initiative truly democratised 
learning to result in 5,000+ hours of 
learning till date. Through the year, 
we have worked towards promoting 
meritocracy and a performance‑centric 
work culture, and launched several 
employee initiatives to foster a sense 
of ownership and greater alignment 
with the Banks overall strategy.

Our values act as a guiding force in 
our strategy and hence in October, 
we launched a prestigious programme 
of ‘Axis Values Realizers’ to identify a 
network of 950 Axis Role Models who 
will passionately drive the shift from 
merely knowing to living our values, 
every day. The journey opened the 
doors to numerous exemplary and 
heart‑warming stories, culminating in 
numerous winning stories recognised 
at the Axis Champion Awards 2020.

We are now looking to transform the 
way we work and exploring the option 

of employees working remotely for 
two to five days a week from home, 
depending on the criticality of the 
business function. We believe we 
would be able to redefine the work 
culture and would not only be able 
to attract varied talent pool breaking 
geographical boundaries, but also 
enhance employee efficiency 
and work‑life balance.

Axis Bank remained one of the largest 
employers in the country with focus 
on gender diversity and inclusion. 
During the year, the new hirings both 
on a gross and net basis were higher 
compared to the previous fiscal 
year, as we continued to strengthen 
capabilities in critical functions and 
subsidiaries. During the year, we 
revamped our internal job portal 
‘Catalyst’ that empowers employees to 
manage their own careers and provide 
opportunities for them to make a move 
within the Axis Group to their next 
desired career milestone. The Bank 
is among the few in the industry to 
have gone ahead with yearly appraisals 
and provide variable pay‑outs to all 
employees upto middle management 
roles during these trying times.

As a new‑age Bank, we continue to 
make investments in strengthening 
our information technology and 
cyber security competencies while 
building new capabilities in digital and 
customer excellence. We now have a 
separate digital team of highly skilled 
people with separate infrastructure 
and set‑up in Mumbai. The team is 
currently working on several digital 
garages that are likely to simplify 
customer journeys and improve 
customer experience.

Following a Lean and Six Sigma 
philosophy, our dedicated team of 
process quality experts, have also 
undertaken and executed large 
number of process transformation 
projects with a view to improve 
turn‑around‑times, process 
efficiencies, productivity and 
operational capabilities for improved 
customer experience.

All these digital transformations at 
the Bank are not only going to help 
us streamline our processes and 

Staying on Course of the country, and aim to launch it 
in the state of Manipur in the next 
financial year.

The Bank remains committed to 
serve our external stakeholders – 
customers and community, while 
ensuring progress of our internal 
stakeholders – our employees ‑ our 
most prized assets. As we expect 
these unprecedented times to settle 
down, we stay committed to follow 
all precautions and ensure a smooth 
transition to the ‘new normal’ which 
includes enhanced health and safety 
arrangements at all our offices, a 
boundary‑less workspace model and 
establishing new work behaviours of 
ownership and productivity.

By staying true to our values, and 
continually investing in building newer 
capabilities, Axis is positioned well to 
become the Bank of choice for all. The 
challenges as well as opportunities 
ahead are huge, and we are committed 
to investing in our people and 
capabilities to connect insights to 
decisions and processes to outcomes.

On behalf of the Board of Directors 
of Axis, I want to thank you for your 
continued trust, confidence, and 
support. Together, at Axis Bank, 
we will weather the storm and 
come out stronger than ever. Stay 
healthy, stay safe!

Warm Regards,

Rajesh Dahiya 
Executive Director, 
Corporate Centre

serve our customers better, but also 
grow the business manifold and 
provide new world skills and tools 
to our employees.

During the year, we implemented 
a uniform visual brand identity for 
the Bank and its subsidiaries to drive 
consistency and strengthen the ethos 
of ‘One Axis’ across the Bank’s retail, 
digital and offline touch‑points. ‘Dil 
Se Open’ our new brand philosophy 
launched earlier this calendar year, 
also builds on the value of customer 
centricity that each of our employees 
display while interacting with 
customers. In the last 26 years of our 
journey, our employees have been 
the Bank’s strongest assets and true 
ambassadors, reflecting our core 
values of customer centricity, integrity 
and ethics in all our actions. The Bank 
has always stood by its customers not 
only to meet their financial needs and 
fulfil their dreams, but also contribute 
significantly towards sustainable 
economic and social development of 
the communities around us.

We have always believed that the 
communities where we serve are our 
critical stakeholders and significantly 
contribute to our success. The 
Bank continued to play its part in 
sustainable development of the 
communities and environment. It 
has set aside an amount of `100 
crores for fighting the COVID‑19 
pandemic and supporting the cause 
of its stakeholders and community 
at large. The Bank’s employees have 
contributed a part of their salaries 
towards the PM CARES Fund.

In the last 26 years of our 
journey, our employees have 
been the Bank’s strongest 
assets and true ambassadors, 
reflecting our core values of 
customer centricity, integrity 
and ethics in all our actions.

During the year, we 
implemented a uniform visual 
brand identity for the Bank 
and its subsidiaries to drive 
consistency and strengthen 
the ethos of ‘One Axis’ across 
the Bank’s retail, digital and 
offline touch-points.

We have been working with various 
government agencies, police 
departments and others to support 
them directly through hand sanitisers 
and masks, thermal guns, PPE masks 
and gloves. Axis Bank Foundation has 
supported distressed people in 7 cities 
by providing grocery kits to them with 
the help of credible NGOs. Earlier this 
financial year, under Axis ‘Sahaayata’ 
project, the Bank provided relief kits to 
cyclone affected individuals in Odisha 
and to those impacted by floods in 
Assam, Bihar, Karnataka and Kerala, 
collectively supporting close to 38,000 
individuals and families.

Axis Bank Foundation has continued 
its initiatives to empower the 
marginalised poor and provide them 
the opportunity to move up the social, 
economic and ecological barriers. The 
foundation is currently working with 
7 lakhs families to build their skills and 
earn their own livelihoods, while also 
offering them access to government 
schemes and formal credit, thus 
ensuring long‑term sustainability. 
The Foundation is now targeting a 
sustainable impact by reaching out to 
2 million families by 2025.

Recently, the Bank concluded its 
CSR programme ‘Axis DilSe’, that 
was initiated with an objective to 
transform over 100 primary schools in 
the remote villages in Leh and Kargil 
districts of the Union Territory of 
Ladakh over a period of three years. 
We are very excited to take forward 
Axis DilSe to other remote corners 

25

Annual Report 2019-20Experience OpenBoard of Directors

Rakesh Makhija
Chairman

Amitabh Chaudhry 
Managing Director & CEO

Rohit Bhagat 
Independent Director

S. Vishvanathan
Independent Director

Ketaki Bhagwati 
Independent Director

B. Babu Rao 
Nominee Director

Stephen Pagliuca 
Nominee Director

Girish Paranjpe
Independent Director

Rajiv Anand
Executive Director 
(Wholesale Banking)

Rajesh Dahiya
Executive Director 
(Corporate Centre)

Pralay Mondal 
Executive Director 
(Retail Banking)

26

Staying on Course Core Management Team

As on 28 April, 2020

Deepak Maheshwari
Group Executive & Chief Credit Officer

Ganesh Sankaran
Group Executive - Wholesale Banking Coverage Group

Naveen Tahilyani
Group Executive - Banking Operations & Transformation

Himadri Chatterjee
President - Retail & Wholesale Banking Operations

Rudrapriyo Ray
President & Chief Compliance Officer

Sanjay Silas
President - International Banking

Akshaya Kumar Panda
President - Large Corporate Coverage

Prashant Joshi
President - Large Corporate Credit

Balaji N
President - Business Intelligence Unit

Jagdeep Mallareddy
President - Retail Lending

Ravi Narayanan
President - Branch Banking

Neeraj Gambhir
President - Treasury & Markets

Puneet Sharma
President & Chief Financial Officer

Vivek Gupta
President - Wholesale Banking Products

Girish V. Koliyote
Company Secretary

Statutory Auditors
M/s Haribhakti & Co. LLP 
Chartered Accountants

Secretarial Auditors
M/s BNP & Associates 
Company Secretaries

Registrar and Share Transfer Agent
KFin Technologies Private Limited 
Selenium Tower B, Plot Nos. 31 & 32 
Financial District, Nanakramguda 
Serilingampally Mandal 
Hyderabad, Telangana ‑ 500032 
India 
Tel. No.: +91 40‑6716 2222 
Fax No.: +91 40‑2300 1153

Registered Office
‘Trishul’, 3rd Floor, 
Opp. Samartheshwar Temple, 
Law Garden, Ellisbridge, 
Ahmedabad – 380 006 
Tel. No.: 079‑66306161 
Fax No.: 079‑26409321

Corporate Office
‘Axis House’, C‑2, 
Wadia International Centre, 
Pandurang Budhkar Marg, 
Worli, Mumbai – 400 025 
Tel. No.: 022‑24252525/43252525 
Fax No.: 022‑24251800

Email
shareholders@axisbank.com

Website
www.axisbank.com

27

Annual Report 2019-20Experience OpenStaying on Course
Staying on Course

Business Highlights
Progress during the year

DIGITAL BANKING

•  Market share across payment 

channels stood at ‑ GST 9%, RTGS 
6.2% and NEFT 10.9%

•  Emerged second largest payment 
system player with over 19 crores 
transactions a month

•  Cash Management Services 

•  Started fixed deposit account 

throughput stood at `102 trillion

•  Witnessed 1.7 lakhs+ downloads 
of mobile banking application for 
corporate payments. Over 4,500 
average daily login with ~20% of the 
total transactions, approved on the 
new Corporate Internet Banking 
mobile application

opening through digital mode in 
quick time and with zero issuance 
fees, an industry first

•  Launched Axis Voice Banking on 

Alexa to assist customers to know 
their account balance and credit 
card bill through voice command

RETAIL LENDING

•  478 branches opened, highest in 

any fiscal year

•  47% of overall Retail book is 
sourced through branches

•  80% of overall sourcing is from ETB 

•  Launched Axis Bank Flipkart 

customers, based on count

•  Secured lending stood at 80% of 
the book, dominated by vanilla 
home loans at 35%

Credit Card, Axis Bank Magnus 
Credit Card, Burgundy Private 
One card and cobranded 
credit card with Indian Oil 
Corporation and Freecharge

•  Entered into definitive agreements 

to become joint venture 
partner in Max Life Insurance 
Company Limited

•  Sourced 45% of credit cards 

through paperless digital platforms

28

Experience Open
Annual Report 2019-20

TRANSACTION BANKING

•  Introduced ‘One Connect’, 
an industry‑first offering in 
collaboration with Invoicemart 
that allows customer to better 
manage liquidity

•  Awarded the mandate of PM Cares 

Donation Fund and other State level 
COVID‑19 Donation drive; the Bank 
has activated various digital mode 
of payments and collected over 
`130 crores till end of April 2020

•  Ranked 3rd in terms of FASTag 

issued

•  Designed a first‑of‑its‑kind Smart 

City Solution under Smart Cities, a 
powerful platform for citizens and 
city administration to interact 
and transact

WHOLESALE BANKING

•  Ranked number one arranger for 
rupee denominated bonds as per 
Bloomberg for calendar year 2019

•  CBG book is very well diversified 

across the geographical regions and 
consists of 35 broad sectors

•  95% of incremental sanctions in 
corporate book were to those 
rated ‘A’ and above

•  Witnessed strong growth in loans 
to ‘AAA’ and ‘AA’ rated clients

•  83% of outstanding standard 

corporate book is to companies 
rated ‘A‑’ and above

•  Implemented Project Sankalp to 
transform the SME business to 
improve efficiencies, customer 
experience and deliver year‑on‑year 
growth

Key Performance Indicators
Delivering with resilience

Total Assets/Liabilities

` in crores

915,165

800,997

691,330

601,468

539,821

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

14% 
y‑o‑y

Total Advances

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

15% 
y‑o‑y

Total Deposits

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

17% 
y‑o‑y

Net Interest Income (NII)

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

16% 
y‑o‑y

30

15%
5 ‑ year CAGR

` in crores

571,424

494,798

439,650

373,069

338,774

15%
5 ‑ year CAGR

` in crores

640,105

548,471

453,623

414,379

357,968

15%
5 ‑ year CAGR

` in crores

25,206

21,708

18,618

18,093

16,833

12%
5 ‑ year CAGR

Shareholder’s Funds

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

27% 
y‑o‑y

Retail Advances

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

24% 
y‑o‑y

CASA

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

8% 
y‑o‑y

Operating Revenue

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

17% 
y‑o‑y

` in crores

84,948

66,676

63,445

55,763

53,165

14%
5 ‑ year CAGR

` in crores

305,400

245,812

206,465

167,993

138,521

22%
5 ‑ year CAGR

` in crores

263,706

243,394

243,852

213,050

169,445

13%
5 ‑ year CAGR

` in crores

40,743

34,838

29,585

29,784

26,204

13%
5 ‑ year CAGR

Staying on Course Operating Profit

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

23% 
y‑o‑y

` in crores

23,438

19,005

15,594

17,585

16,104

12%
5 ‑ year CAGR

Earnings Per Share (Basic)*

FY19-20

FY18‑19

5.99

FY17‑18

1.13

FY16‑17

FY15‑16

18.20

15.40

Net Interest Margin (NIM)

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

`

%

34.59

3.51

3.43

3.44

3.67

3.90

Financial Ratios 

Return on Equity

Return on Assets

Capital Adequacy Ratio

Tier ‑ I Capital Adequacy Ratio

Cost: Asset Ratio

Net Profit

FY19-20

FY18‑19

FY17‑18

276

FY16‑17

FY15‑16

1,627

4,677

3,679

Book Value Per Share*

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

16% 
y‑o‑y

` in crores

8,224

`

301.05

259.27

247.20

232.83

223.12

10%
5 ‑ year CAGR

Gross/Net NPA ratio

%

FY19-20

FY18‑19

FY17‑18

FY16‑17

FY15‑16

1.56

2.06

0.70

2.11

1.67

3.40

4.86

5.26

5.04

6.77

  Net NPA

  Gross NPA

%

FY15-16

FY16-17

FY17-18

FY18-19

FY19-20

17.49

1.72

15.29

12.51

2.04

7.22

0.65

14.95

11.87

2.13

0.53

0.04

16.57

13.04

2.17

8.09

0.63

15.84

12.54

2.13

2.34

0.20

17.53

14.49

2.09

*Fiscal 2015‑16 figures have been adjusted to reflect the effect of sub‑division of one equity share of the Bank having nominal value of `10 each into 
5 equity shares of nominal value `2 each.

Previous year figures have been re‑grouped wherever necessary. All above figures are standalone.

31
31

Annual Report 2019-20Experience Openexperience open

While scale, stature, presence, 
products and technology are 
evident manifestations of 
Axis Bank, one characteristic 
that binds all and transcends 
everything else is that we are 
an institution that is warm, 
friendly, empathetic and 
accessible to customers and all 
other stakeholders.

32

Open to delighting 
CUSTOMERS

Open to 
INNOVATIONS

Open to a stronger 
WORKFORCE

Open to building 
COMMUNITIES

33

Staying on Course

Experience Open
Open to delighting customers

Aligned to emerging trends in the banking and financial services 
sector, we are implementing best‑in‑class digital interventions 
to enrich customer experience.

GETTING THINGS FIRST 
TIME RIGHT

We have inculcated ‘first time 
right’ approach by building 
system‑based validations, which 
ensure that appropriate balances/
checks are conducted in real time 
to avoid rejections.

34

BRINGING LARGE‑SCALE DIFFERENTIATION

•  Best‑in‑class bots for first level self‑service 

interactions and voice bots for interactive voice 
response (IVR) eliminating wait time

•  Enhanced use of machine learning/analytics to 

ensure auto‑tagging of interactions

•  Enriching service landscape by using natural 

extension of customer habits like Whatsapp Bot 
and Facebook/Instagram Chat Bots; also have 
email Bot for servicing and banking

•  Real‑time Speech Analytics for phone banking, 

helping us identify potentially damaging 
conversation between the agent and the customer

•  Introduced instant debit or credit card printing 

facility and platform for pre‑booking appointment 
to visit branch or for doorstep services

Smarter process

We leverage big data and artificial 
intelligence (AI) for instant account 
opening. AI helps scrutinise the 
uploaded KYC documents and 
detects inaccuracies.

ENSURING CONSISTENT EXPERIENCE 
ACROSS CHANNELS

•  Implemented ‘Straight Through Process’ at 

front‑end teams, eliminating multiple hand‑offs by 
automating certain operations

•  Created unified front‑end ‘Saksham’ for 
a 360‑degree customer view; it acts as a 
single unified frontend, which connects with 
peripheral systems

•  Introduced ‘Single Sign‑on’ to avoid repeat 

authentication across applications

•  Introduced content management tool 
to ensure SOPs/guidelines are readily 
available to front end for better efficiency

•  24x7 digital access, backed by digital 

experience centre and audio‑video interface

Experience Open
Annual Report 2019-20

35
35

Staying on Course

Experience Open
Open to innovations

Our customers are always evolving with the 
changing times. Therefore, we are thinking 
afresh every time we design new products 
and services for them and build better 
value that lasts.

RETAIL FRANCHISE

We have built a strong Retail franchise and offer an 
extensive range of products, including deposits, retail loans, 
credit cards, forex cards, insurance, investment products, 
wealth management and advisory services to cater to a wide 
customer cross‑section.

We are focused on acquiring the right customer for the 
respective offerings and subsequently increase wallet share 
through higher customer engagements.

We are focusing on sourcing bulk of our customers digital 
only and are in the process of enabling digital transactions 
across all the online channels via mobile app and internet 
banking platform.

Growing Digital Prominence*

81%
Of all financial transactions 
were digital

62%
Of savings accounts were 
sourced through tablets

44%
Personal loans were sourced 
through digital channels

92%
Growth in registrations 
on mobile banking

15%
Growth in total registered 
customers on the internet 
banking platform

*In Fiscal 2019‑20

~70%
Of the new digital 
registration are mobile first

36

Experience Open
Annual Report 2019-20

WHOLESALE BANKING

We have re‑organised this segment, creating an integrated franchise to cater to a wide range of organisations. Moreover, 
we have strengthened operations and service infrastructure to enhance our value proposition.

Empowering government entities

Cash Management Solutions

Axis Bank offers a wide range of services and solutions to 
government departments, public sector units (centre and 
state), autonomous bodies, educational institutions, local 
governance bodies, special purpose vehicles; and other 
entities to suit their banking requirements. Customised 
solutions are provided both in the digital and physical mode 
for collections and payments through key developmental 
initiatives, such as Digital India, Direct Benefit Transfer, 
E‑Procurement, E‑Mandi, E‑Nagarpalika, Online Payment 
Gateways and other cashless initiatives.

Current Account

Over the last financial year, we have started the journey 
of digitising the CA onboarding. We are in the process of 
introducing a tablet‑based tool for on‑boarding of individual 
and sole proprietor companies, thereby reducing the manual 
intervention by 70%. We are working on multiple other 
initiatives to digitise the CA journey.

Bank has comprehensive and customisable cash 
management solutions (payments and collections) that 
enable faster fund movement by leveraging our extensive 
branch network and digital assets, such as PayPro, Power 
Pay, At Par Payment, Dividend/Interest Payment, Power 
Remote – Remote DD Printing, CMS Power Cheque other 
than normal payment channels.

Seamless online trade and forex solutions

TFConnect and Online Inward Remittance platforms 
have made trade and forex transactions easier, open, and 
accessible to our customers which acts as a one‑stop 
solution to initiate and authenticate trade finance 
transactions in a paperless environment.

Evolve and grow

Over the last 6 years, the Bank has created a unique 
platform Evolve – a knowledge sharing and capability 
building initiative for SMEs. During Fiscal 2019-20, 
the event was attended by 3,000+ participants, 
encompassing 35 industry experts who were the 
speakers at the events, reiterating our purpose of 
knowledge sharing among our SME customers.

COMMERCIAL BANKING

Our Commercial Banking Group focuses on the SME 
segment. The product basket includes lending products, 
such as working capital, term loans, project lending, 
lease rental discounting and unique and competitive 
forex, trade and cash management solutions to meet 
the individual requirements of customers. This ensures 
efficiency in delivering entire business solutions to the 
customer at one go.

A new loan on‑boarding and approval system is being 
structured to bring in better controls from a system 
perspective on TATs, building better underwriting capability 
based on analytical feed and creating a digital workflow 
for risk mitigation. A new digital tool is built to provide rich 
customer insights to relationship managers, enabling them 
to sell the right product and provide better solutions.

37

Experience Open
Open to a stronger workforce

We are dedicated to building a strong and talented pool of 
people across our business segments. Our team travels the 
last mile to make customers aware that there is always an 
empathetic, all‑weather friend committed to serve.

FUTURE‑READY WORKFORCE
The continuous success of any organisation is determined 
on how well it manages and motivates its people, as well as 
how it grooms talent and the leadership team. ACElerate, 
an objective performance management system linked to 
the performance of businesses identifies and differentiates 
employees by performance level and concludes with a 2‑day 
tailored training programme.

We have also embarked on curating role‑based digital 
learning journeys and foster a ‘driven‑to‑learn’ culture. 
Strategic partnerships with virtual academia provide our 
top talent access to a comprehensive library of courses, 
available on‑demand.

13,000+
Employees were a part of the ACElerate learning 
programmes, strengthening capabilities in credit 
risk, process excellence and operations

38

Staying on Course PROMOTE DIVERSITY AND INCLUSION
Our culture is inclusive and respects the 
contribution of each employee. As on 31 March 
2020, Axis Bank’s total workforce was 74,140, of 
which 23% were women employees. They span 
the organisational hierarchy and geography. To 
deepen diversity at the mid‑senior level, the Bank 
has recruited 20 women through We Lead, our 
leadership programme for women, from India’s 
esteemed management institutes. Our new health 
care programme also extended coverage for 
partners and LGBT community.

ATTRACT, NURTURE, RETAIN

Aligned to the business strategy of building in‑depth 
customer engagement, we scaled up our talent acquisition 
mechanism to onboard talent catering to additional 
footprint of 350 new branches. The Axis Bank Young 
Bankers and Axis Sales Academy programmes support 
a pool of entry level talent for our core businesses. The 
Bank is investing in the skills of the future and building 
capabilities in digital, engineering, credit analytics and 
information security.

39

Annual Report 2019-20Experience OpenStaying on Course

Experience Open
Open to building communities

For over twenty‑five years, we have focused 
on widening our community interventions and 
supporting sustainable livelihood creation across 
the country. By being ‘Open’ to building deeper 
relationships with our stakeholders, we contribute 
to building resilient communities and sustainable 
local economies. In the true spirit of openness, 
collaborations remain an integral part of our 
Corporate Social Responsibility (CSR) approach.

AXIS BANK FOUNDATION

Axis Bank Foundation (ABF), the Bank’s CSR arm, reaches out to 
millions of households across rural, sub‑urban and urban India. 
ABF’s work is around the core theme of ‘Sustainable Livelihoods’ 
wherein it works towards creating and strengthening rural livelihoods 
and imparting skilling to youth, including the differently abled, in rural 
and peri‑urban areas. ABF works with experienced implementation 
partners with strong expertise in grassroots developmental solutions. 
Under its Mission 2 Million, ABF is committed to supporting 
2 million households by 2025, and has adopted a progressive 
and knowledge‑based approach that is closely aligned to India’s 
developmental priorities. ABF is active in 7,097 villages in 153 
districts in 22 states.

DRIVING FINANCIAL INCLUSION AND LITERACY
Our CSR interventions include efforts towards financial inclusion 
and literacy through both physical and digital interventions, 
formation and capacity building of women‑centric, self‑help groups 
and creation and expansion of rural micro‑enterprises.

INCREASING EMPLOYABILITY

In the true spirit of being ‘Open’, Axis Bank actively supports a greater 
integration of persons with disabilities into the mainstream workforce 
and society at large. Its interventions focus primarily on enhancing 
employability of differently abled youth through specialized skilling 
interventions, and increasing sensitization on the rights of PwDs in 
India among various stakeholders.

6.92 lakhs
households/trainees 
impacted

40

Experience Open
Annual Report 2019-20

Axis Bank stands together with the nation in our 
united battle to combat the COVID-19 pandemic. We 
have announced setting aside `100 crores towards 
supporting our customers, employees, vendors, 
government agencies and the community at large in 
responding to the pandemic. We continue to work 
directly with communities and vulnerable groups 
towards supporting their relief and recovery.

A SECURE SOLUTION FOR YOUR 
BANKING NEEDS

Keeping in mind the need for ensuring social 
distancing norms during the COVID‑19 pandemic, 
we activated Mobile ATM vans across 8 cities, to 
ease citizens’ access to basic banking facilities. 
The Vans toured multiple residential areas in 
these cities, garnering a positive response from all 
community members.

Through micro‑ATMs we facilitated 3.13 lakhs 
financial transactions for our rural customers 
totaling `64 crores in volume. 5% of these 
transactions were authenticated through IRIS Scan.

EMPOWERING THROUGH EDUCATION

In Ladakh, the Axis DilSe initiative enabled the 
transformation of 100+ government primary schools in 
the remotest parts of both Leh and Kargil districts, a truly 
inclusive and contemporary initiative.

BEING THERE WHEN IT MATTERS MOST

In response to the rising incidences of floods and natural 
disasters in various parts of the country, we launched 
Axis Sahaayata in 2018 to pro‑actively provide relief to 
disaster victims as well as support the relief and recovery 
efforts. Through Axis Sahaayta, we have helped secure 
and rebuild thousands of lives across India.

ON GROUND INITIATIVES 
DURING COVID‑19

Supporting quarantine centres
•  Converting schools, panchayat centres and other public 
infrastructure into fully equipped quarantine centres for 
home‑bound migrant workers.

Health and hygiene support
•  Providing sanitization kits to community members and 

government agencies

•  Providing PPE kits to first responders and other 

front line worker

•  Initiating local production of masks to 

ensure steady supply

Ration distribution
•  Distributing ration kits to food‑insecure households

•  Providing ration support to vulnerable communities 

including migrant workers

•  Linking people to PDS shops for obtaining rations

41

 
Stories that inspire us

Open is more than 
a sign on our door

Our people are our brand ambassadors who 
help customers in their hour of need. They 
support everyone who comes in through 
our doors, build lasting bonds and their 
actions speak the language of empathy.

“Only a few summers back, my wife suddenly fell sick. With my only 
son abroad, I had nobody around me to help. Those days were very 
tough for us. Out of panic, I reached out to my Axis Bank Relationship 
Manager, Pawan Singh. He was very close to me and we shared a cordial 
relationship. Pawan reached my residence almost immediately and 
helped me take her to the hospital. During her stay in the hospital, he 
would check up on me and my wife’s health regularly. He even made 
arrangements for her chemotherapy with the hospital, besides visiting 
her twice during the stay! After my wife recovered, I visited the branch, 
along with her and my son to show my deep appreciation of what the 
team had done for us, trademarking their ‘dil se open’ style.”

Chetla Branch Customer, Kolkata

I was never alone even during a 
personal crisis.

Beyond the insurance it was the 
relationship that saved me.

42

“Memories of the fateful day still haunts me. Last year in August,  
I suddenly began feeling unwell and had to be hospitalised. My family 
was not completely able to interpret the formalities involved in the 
process, having never availed the insurance before. The Branch Head 
at the Kagal branch assured my family with his knowledge, of cashless 
facilities for medical tests and subsequent treatment. I was later shifted 
for surgery to another hospital, where we faced procedural challenges. 
He stepped in to help us again, connected with concerned hospital 
authorities and simplified matters for the surgery to be conducted in time. 
After recovering, I was in tears the first time I spoke to him again and told 
him no words of appreciation could best describe my gratitude.”

Kagal Branch Customer, Kolhapur

Staying on Course “I will never forget that day. I think it was in the middle of October 
before Diwali a few years ago, when I suddenly received a text message 
requesting me to enter the OTP for a transaction I had not initiated.  
I realised then that my wallet had been stolen, with my debit cards in 
them. One of the debit cards was of Axis Bank and the other of a peer.  
I was starting to think that I would lose all my savings. I visited the peer 
bank first, but since it was after banking hours no one was ready to help 
me. When I reached my Axis Bank branch at Paldi, however, the guard 
outside gave my concern a patient ear. Since I was not aware of how to 
report and block my card online, he directed me inside to an officer, who 
sensed my distress and assured me that he would immediately help block 
my card. I told him about my other debit card from a peer bank and he 
took it upon himself to find the customer support helpline of the other 
bank and speak to them about my concern. I was delighted with their 
service and shifted my entire banking relationship to Axis Bank for their 
ability to respond to even the smallest needs of customers like me.” 

Paldi Branch Customer, Ahmedabad

My life’s savings were saved.

Now I have more control over my 
finances and can’t be deceived.

“It happened around three years ago. Being a member of Krishna Self Help 
Group, we earn our livelihood by producing infant food and further selling 
it to an NGO. We are mostly occupied with our day‑to‑day work, and the 
task of managing our finances and collecting payments from the NGO was 
delegated to a few chosen individuals designated as Location Coordinators 
(LCs). These individuals were appointed by the NGO and the prevalent 
practice was for LCs to take pre‑signed cheques from us to the bank. The 
LCs would then collect on our behalf the funds that we received from selling 
our produce to the NGO. We trusted the LCs completely and such was 
our reliance on them that we never verified our dues. However, the Bank 
Manager of Axis Bank soon discovered that the money the LCs withdrew 
on the SHG’s behalf, would never reach us in full. The LCs would always 
pocket half the money and we were being defrauded by them. The bank 
manager then came and spoke to us personally to verify if we were getting 
our rightful share; and made us realise how we were victims of a fraud 
perpetuated by the LCs. He immediately lodged a complaint, educated us on 
the right practice and ensured that we received our actual dues. The bank 
executives assisted us throughout the process and thanks to Axis Bank, I am 
now confident that we will never be cheated this way again.”

Didwana Branch Customer, Rajasthan

43
43

Annual Report 2019-20Experience OpenStaying on Course

Awards and Accolades
Being open has its rewards

Dun & Bradstreet BankTech Awards -
Best Use of IT and Risk Management

ET BFSI Excellence Awards -
Customer Engagement Initiative of the Year

ET Brand Equity Shark Awards -
Best use of Experiential Events

ET Government - DigiTech Conclave and Awards -
Best Mobile App for Citizen Centric Services

Finance Asia Country Awards -
Best DCM House

Finnoviti Awards -
Innovation

44

experience

open

Directors’ Report

The Board of Directors of the Bank (the Board) have the pleasure of presenting the 26th Annual Report of the Bank together 
with the Audited Statement of Accounts, Auditors’ Report and the Report on the business and operations of the Bank, for the 
financial year ended 31st March 2020.

Financial Performance and the State of the Bank’s Affairs:
The financial highlights for the year under review, are presented below:

Particulars
Deposits
• Savings Bank Deposits
• Current Account Deposits
Advances
• Retail Advances
• Non-retail Advances
Total Assets/Liabilities
Net Interest Income
Other Income
• Fee Income
• Trading Profit(1)
• Misc. Income
Operating Expenses
Operating Profit
Provision for Tax
Other Provisions and Write offs
Net Profit
Balance in Profit and Loss account brought forward from previous year
Amount Available For Appropriation
Appropriations
Transfer to Statutory Reserve
Transfer (from)/to Investment Reserve
Transfer to Capital Reserve
Transfer to Reserve Fund
Dividend paid (includes tax on dividend)
Transfer to Investment Fluctuation Reserve
Surplus carried over to Balance Sheet

(1) 

Excluding Merchant Exchange Profit

Key Performance Indicators
Key Performance Indicators
Interest Income as a percentage of working funds*
Non-interest Income as a percentage of working funds*
Net Interest Margin
Return on Average Net Worth
Operating Profit as a percentage of working funds*
Return on Average Assets
Profit per Employee**
Business (Deposits less inter-bank deposits + Advances) per employee**
Net non-performing assets as a percentage of net customer assets***

* Working funds represent average total assets.

** Productivity ratios are based on average number of employees for the year.

*** Customer assets include advances and credit substitutes.

 Previous year figures have been re-grouped wherever necessary

(` in crores)

Growth
17%
13%
1%
15%
24%
7%
14%
16%
18%
9%
149%
3%
9%
23%
43%
54%
(65%)

2019-20
640,105
173,592
90,114
571,424
305,400
266,024
915,165
25,206
15,537
11,019
2,420
2,098
17,305
23,438
3,277
18,534
1,627
24,323
25,950

407
-
341
1
289
328
24,585

2018-19
548,471
154,129
89,265
494,798
245,812
248,986
800,997
21,708
13,130
10,127
971
2,032
15,833
19,005
2,297
12,031
4,677
23,043
27,720

1,169
(103)
125
1
-
600
25,928

2019-20
7.56%
1.87%
3.51%
2.34%
2.83%
0.20%
` 2.40 lakhs
` 17.27 crores
1.56%

2018-19
7.38%
1.76%
3.43%
8.09%
2.55%
0.63%
` 7.61 lakhs
` 16.53 crores
2.06%

45

Annual Report 2019-20Experience OpenDirectors’ Report

Covid-19 Pandemic
The  Bank  has  undertaken  proactive  steps  right  from  the  inception  of  the  COVID  –  19  Pandemic  crisis.  The  framework  of 
proactive action has been focused on reducing the heightened risks arising out of the COVID – 19 Pandemic, across all facets 
of risks impacting the business, safety of staff and business continuity from operational risk, likely impact on asset quality from 
credit risk, trading risk due to sharp change in underlying risk factors in the investment book, liquidity pressure owing to change 
in the perception of borrower on cash flows as well as deposit withdrawals, owing to disruptions under civic lockdown etc.

The actions have been taken on the following five fronts:

i. 

ii. 

Protecting people – issuing and implementing advisories around staff health, hygiene in office premises, quarantine and 
social distancing etc.

Ensuring  continuity  –  testing  and  deploying  business  continuity  plans,  including  driving  and  scaling  up  work-from-
home initiative.

iii.  Protecting operations – putting in place additional controls and monitoring around key operational risk parameters that 

could see an increase in a lockdown and work-from-home environment.

iv.  Maintaining liquidity – enhanced monitoring of liquidity position and deposit withdrawals to take pre-emptive action.

v.  Conserving capital – credit advisories around originating and disbursal of new exposures with enhanced monitoring of 

existing vulnerable credit exposure.

The governance around the above has been put in place under the aegis of a Central Emergency Response Team (CERT) headed 
by the Executive Director (Corporate Centre) of the Bank, reporting directly to the Management Committee of the Bank. This 
team has been meeting daily to review the situation in each of the said fronts, on which risk profile would be heightened and 
take appropriate mitigation measures in response to the situation at the ground level.

CSR Initiatives towards COVID–19 Pandemic

The Bank continues to stand together with the country in its collective battle against COVID-19 Pandemic, and is committed to a  
multi-pronged  response  supporting  the  Bank’s  customers,  employees,  business  partners,  government  agencies  and  the 
community  at  large.  The  Bank  is  directly  supporting  government  entities  towards  meeting  their  urgent  equipment  and 
sanitation  requirements  and  under  Axis  Cares  it  is  supporting  nearly  35,000  individuals  towards  meeting  their  food 
requirements for a month.

Towards augmenting the country’s collective efforts in fighting the COVID-19 Pandemic, Axis Group has committed to contribute 
to the PM CARES Fund and to GiveIndia’s India COVID Response Fund. In addition, Axis Bank Foundation, the CSR arm of the 
Bank, is working closely with its implementation partners across India towards augmenting on-ground activities to address the  
COVID-19 Pandemic related challenges.

Change in the Nature of Business
During the year under review, there has been no change in the nature of business of the Bank.

Capital Structure 
Share Capital
During the financial year 2017-18, the Bank had issued 4,53,57,385 convertible warrants convertible into 4,53,57,385 equity 
shares at a price of ` 565.00 per warrant, on a preferential basis. The allottees of the said convertible warrants were entitled 
to exercise the option of converting one convertible warrant into one equity share of ` 2/- each of the Bank, within a period 
of 18 months from the date of its allotment, i.e. on or before 17th June 2019. 

During  the  year,  the  Bank  allotted  4,53,57,385  equity  shares  pursuant  to  exercise  of  convertible  warrants  by  the  allottees 
of the said convertible warrants. As a consequence, the paid-up share capital of the Bank increased by ` 9.07 crores and the 
reserves of the Bank increased by ` 2,551.03 crores after charging off issue related expenses.

46

Statutory ReportsDuring the year, the Bank also raised additional equity capital through allotment of 19,87,28,139 equity shares of ` 2/- each of 
the Bank, pursuant to a Qualified Institutional Placement Issue. Consequently, the total issued and paid-up equity share capital 
of the Bank increased by ` 39.75 crores and the Reserves of the Bank increased by ` 12,392.50 crores after charging of issue 
related expenses. The said funds were raised to enhance the capital adequacy, in accordance with regulatory requirements, to 
finance the growth strategy and for general corporate purposes, in accordance with applicable law. The Audit Committee of 
Board of the Bank (Audit Committee) at its meeting held on 22nd January 2020, has reviewed and confirmed that the Bank has 
utilized the said funds for the above-mentioned purposes and there was no deviation in utilization of the said funds.

During the year, the Bank allotted 59,47,539 equity shares of ` 2/- each of the Bank, pursuant to exercise of options by some 
of its Whole Time Directors/Employees and that of the subsidiary companies of the Bank, under the various Employee Stock 
Option Scheme(s).

Pursuant to the above allotments, the total issued and paid-up equity share capital of the Bank, as on 31st March 2020 increased 
by ` 50.01 crores to ` 564.34 crores, as compared to ` 514.33 crores, as on 31st March 2019.

The category wise Shareholding Pattern of the Bank, as on 31st March 2020, was as under:

Sr. No. Category / Shareholder

1
2
3
4
5
6
7

8
9

10
11

Promoters
Administrator of the Specified Undertaking of the Unit Trust of India  (SUUTI)
Life Insurance Corporation of India
General Insurance Corporation of India
The New India Assurance Company Limited
National Insurance Company Limited
The Oriental Insurance Company Limited
United India Insurance Company Limited
Foreign Investors
Overseas Investors (including FIIs/OCBs/NRIs)
Foreign Direct Investment (GDR)
Domestic Financial Institutions
Financial Institutions / Mutual Funds / Banks / NBFC / INC /AIF
Others
Total

No. of Shares held

% of total issued & 
paid-up Capital

12,96,52,427
25,43,77,246
3,17,15,229
2,05,91,585
5,49,681
49,77,520
9,13,248

1,44,95,54,331
5,48,68,145

64,31,64,609
23,13,13,913
2,82,16,77,934

4.59
9.02
1.12
0.73
0.02
0.18
0.03

51.37
1.94

22.79
8.21
100.00

Debt Capital
During the year, the Bank issued and allotted 41,750 Senior Unsecured Redeemable Non-Convertible Debentures of face value 
of ` 10 lakh each, aggregating to ` 4,175 crores, on a private placement basis. The said Debentures were issued for enhancing 
long term resources for funding infrastructure projects and affordable housing. The Audit Committee at its meeting held on  
28th April 2020, has reviewed and confirmed that the Bank has utilized the said funds for the above-mentioned purposes and 
there is no deviation in utilization of the said funds.

The Equity Shares of the Bank and the Unsecured Redeemable Non-Convertible Subordinated Perpetual Debentures issued 
by the Bank, on a private placement basis, are listed on National Stock Exchange of India Ltd. (NSE) and BSE Ltd. (BSE). The 
Bonds issued by the Bank under the MTN programme are listed on Singapore Stock Exchange and the Green Bonds issued by 
the Bank are listed on London Stock Exchange. 

Depository Receipts
The Global Depository Receipts (GDR) issued by the Bank are listed on London Stock Exchange.

The Bank has paid the listing fees to the said Stock Exchanges, in respect of the above securities, for the financial year 2019-20.

Dividend
In  terms  of  Regulation  43A  of  the  Securities  and  Exchange  Board  of  India  (Listing  Obligations  and  Disclosure 
Requirements)  Regulations,  2015  (“Listing  Regulations”),  the  Bank  has  formulated  and  adopted  a  Dividend  Distribution 

47

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
Directors’ Report

Policy  with  the  objective  of  providing  clarity  to  its  stakeholders  on  the  profit  distribution  strategies  of  the  Bank.  During 
the  year,  the  said  Policy  was  reviewed  by  the  Board  and  the  same  has  been  hosted  on  the  website  of  the  Bank  at  
https://www.axisbank.com/shareholders-corner/corporate-governance/Compliance-Report.

The Diluted Earnings Per Share (EPS) of the Bank for the financial year 2019-20 stood at `5.97 per equity share of ` 2/- each 
as compared to ` 18.09 per equity share of ` 2/- each in the previous financial year. 

The Reserve Bank of India, vide its circular dated 17th April 2020, has advised that banks shall not make any further dividend 
pay-outs from profits pertaining to the financial year ended 31st March 2020 until further instructions, with a view that banks 
must conserve capital in an environment of heightened uncertainty caused by COVID-19 Pandemic. Accordingly, the Board of 
Directors of the Bank has not proposed any dividend for the year ended 31st March 2020.

Deposits 
Being a banking company, the disclosures relating to deposits as required under Rule 8(5)(v) and (vi) of the Companies (Accounts) 
Rules, 2014, read with Sections 73 and 74 of the Companies Act, 2013, are not applicable to the Bank.

Ratings of Various Debt Instruments
The  Senior  Unsecured  Redeemable  Non-Convertible  Debentures  (Series  5)  issued  and  allotted  by  the  Bank,  on  a  private 
placement basis, during the financial year 2019-20, were rated “CRISIL AAA” by CRISIL Ltd. and “ICRA AAA” by ICRA Ltd.

The Bonds issued and alloted by the Bank under the MTN programme, on a private placement basis, during the financial year 
2019-20, were rated “BBB-” by Standard & Poor’s.

The details of all credit ratings obtained by the Bank along with any revisions thereto, during the financial year 2019-20, for 
all the debt instruments outstanding as on 31st March 2020, is disclosed in the Corporate Governance Report, forming part 
of this report.

Board of Directors
During the year, the following changes took place in the composition of the Board:

•  Dr. Sanjiv Misra ceased to be the Non-Executive (Part-Time) Chairman of the Bank, pursuant to completion of his tenure, 
with effect from the close of business hours on 17th July 2019. In light of the above, Dr. Sanjiv Misra decided not to continue 
as an Independent Director of the Bank for the remainder of his tenure and accordingly resigned as the Independent Director 
of the Bank, with effect from the close of business hours on 17th July 2019. In accordance with Clause 7B of Schedule Ill, Part 
A of the Listing Regulations, Dr. Sanjiv Misra confirmed that there was no other material reason for his resignation, other 
than the above. The Board acknowledges the invaluable contributions rendered by Dr. Sanjiv Misra during his tenure as an 
Independent Director of the Bank and places on record its deep appreciation for the insightful perspectives and suggestions 
provided by him at the meetings of the Board/ Committee of the Bank and for his leadership, as the Non-Executive (Part-
Time) Chairman of the Bank.

•  Shri Rakesh Makhija, Independent Director of the Bank, was appointed as the Non-Executive (Part-Time) Chairman of the 
Bank, for a period of 3 (three) years, with effect from 18th July 2019 upto 17th July 2022 (both days inclusive), in terms of 
the approval granted by the Reserve Bank of India (RBI) and by the Shareholders of the Bank at the 25th Annual General 
Meeting held on 20th July 2019. 

•  Prof.  Samir  Barua  ceased  to  be  an  Independent  Director  of  the  Bank,  with  effect  from  the  close  of  business  hours  on  
21st July 2019, upon completion of the maximum permissible tenure of 8 (eight) continuous years, in terms of the provisions 
of Section 10A (2A) of the Banking Regulation Act, 1949. The Board acknowledges the invaluable contributions rendered 
by Prof. Samir Barua during his tenure as an Independent Director of the Bank and places on record its deep appreciation 
for the insightful perspectives and suggestions provided by him at the meetings of the Board/ Committees of the Bank.

•  Shri Pralay Mondal was appointed as the Executive Director (Retail Banking) of the Bank, for a period of 3 (three) years, with 
effect from 1st August 2019 upto 31st July 2022 (both days inclusive), in terms of the approval granted by the RBI and the 
Shareholders of the Bank at the 25th Annual General Meeting held on 20th July 2019. 

48

Statutory Reports•  Shri Rajiv Anand, Executive Director (Wholesale Banking) and Shri Rajesh Dahiya, Executive Director (Corporate Centre) of 
the Bank, were re-appointed as the Executive Director (Wholesale Banking) and Executive Director (Corporate Centre) of 
the Bank, respectively, for a further period of 3 (three) years, with effect from 4th August 2019 upto 3rd August 2022 (both 
days inclusive), in terms of the approval granted by the RBI and the Shareholders of the Bank at the 25th Annual General 
Meeting held on 20th July 2019. 

•  Shri  Som  Mittal  ceased  to  be  an  Independent  Director  of  the  Bank,  with  effect  from  the  close  of  business  hours  on  
21st October 2019, upon completion of the maximum permissible tenure of 8 (eight) continuous years, in terms of the provisions 
of Section 10A (2A) of the Banking Regulation Act, 1949. The Board acknowledges the invaluable contributions rendered by 
Shri Som Mittal during his tenure as an Independent Director of the Bank and places on record its deep appreciation for the 
insightful perspectives and suggestions provided by him at the meetings of the Board/ Committees of the Bank.

•  Smt. Usha Sangwan, Nominee Director of Life Insurance Corporation of India (LIC), Promoter of the Bank, on the Board of 
the Bank, tendered her resignation as the Non-Executive (Nominee) Director of the Bank, with effect from 12th December 
2019. The Board acknowledges the invaluable contributions rendered by Smt. Usha Sangwan during her tenure as the Non-
Executive (Nominee) Director of the Bank and places on record its deep appreciation for the insightful perspectives and 
suggestions provided by her at the meetings of the Board/ Committees of the Bank.

•  The Board of Directors of the Bank on 9th December 2019, re-appointed Shri S. Vishvanathan, as the Independent Director 
of the Bank, for his second term from 11th February 2020 up to 10th February 2023 (both days inclusive) i.e. up to the expiry 
of his tenure of 8 (eight) continues years, in terms of the provisions of Section 10A (2A) of the Banking Regulation Act, 1949, 
taking into account the outcome of his performance evaluation and pursuant to the recommendation of the Nomination and 
Remuneration Committee of Directors of the Bank (Nomination and Remuneration Committee). The said re-appointment 
was  approved  by  the  Shareholders  of  the  Bank,  by  means  of  a  Special  Resolution,  passed  through  Postal  Ballot  on  9th 
January 2020. During the said period, Shri S. Vishvanathan shall not be liable to retire by rotation, in terms of the provisions 
of Section 149(13) of the Companies Act, 2013.

The Board at its meeting held on 29th April 2020, approved the proposals relating to re-appointment of Directors of the Bank:

•  Re-appointment of Shri B. Baburao, as the Non-Executive (Nominee) Director of the Bank, who is liable to retire by rotation 
at the ensuing Annual General Meeting, and being eligible has offered himself for re-appointment, in terms of Section 152 
of the Companies Act, 2013.

•  Re-appointment  of  Shri  Rakesh  Makhija,  as  an  Independent  Director  of  the  Bank,  for  his  second  term  as  such,  from  
27th October 2020 up to 26th October 2023 (both days inclusive) i.e. up to the expiry of his tenure of 8 (eight) continuous 
years in terms of the provisions of Section 10A (2A) of the Banking Regulation Act, 1949, Section 149 of the Companies Act, 
2013 and the Listing Regulations, subject to the approval of the Shareholders of the Bank, at the ensuing Annual General 
Meeting by means of a Special Resolution.

The  ordinary/special  resolution(s)  in  respect  of  re-appointment  of  the  Directors,  as  aforesaid,  have  been  included  in  the 
Notice  convening  the  26th  Annual  General  Meeting  of  the  Bank.  Brief  profiles  of  the  said  Directors  have  been  annexed  to 
the said Notice.

The composition of the Board, is in compliance with the applicable norms.

Selection and Appointment of Directors
The selection and appointment of Directors of the Bank is done in accordance with the relevant provisions of the Companies 
Act, 2013, the relevant Rules made thereunder, the Banking Regulation Act, 1949, the Guidelines issued by the RBI and the 
relevant provisions of the Listing Regulations relating to Corporate Governance, as amended, from time to time.

The Bank has formulated and adopted the Succession Planning Policy for the Board of Directors and Key Officials of the Bank 
(the Policy). The objective of the Policy is to inter alia assess, identify and nominate suitable candidates to fill vacancies that 
may arise for positions of the Non-Executive (Part time) Chairman, Independent Directors, Managing Director & CEO (MD & 
CEO), Whole Time Directors (WTD), Group Executives, Key Managerial Personnel and other Key officials of the Bank, from 
time to time, to plan for succession of the said roles and any vacancies that may arise out of impending move or retirement or 
resignation or sudden exit or for any reason whatsoever in such roles, incumbent or named successors, significant changes in 
role accountabilities, substantive changes in the business parameters and changes to the role holder or successor’s aspiration. 

49

Annual Report 2019-20Experience OpenDirectors’ Report

The  Policy  also  seeks  to  identify  the  competency  requirements  for  the  said  positions,  the  process  to  identify  potential 
candidates and develop required competencies through planned training, development and learning initiatives and to ensure 
systematic  and  long-term  development  of  personnel  for  taking  higher  roles  and  responsibilities  at  the  senior  management 
levels at the Bank or that of its subsidiary companies, which may arise due to impending move or retirement or resignation or 
sudden exit or for any reason whatsoever, of the role, incumbent or named successors.

The  Nomination  and  Remuneration  Committee  is  responsible  to  the  Board  for  leading  the  succession  planning  process  in 
respect of appointments/re-appointments in respect of Directors, employees in the grade of Senior Management and Key 
Managerial Personnel of the Bank.

In  terms  of  the  Policy,  which  has  been  reviewed  by  the  Nomination  and  Remuneration  Committee  and  by  the  Board,  the 
succession  planning  process  for  the  post  of  the  Non-Executive  (Part-Time)  Chairman/  Independent  Director  is  required  to 
be  initiated  at-least  9  (nine)  months  prior  to  the  expiry  of  their  current  term  or  in  case  of  unforeseen  circumstances,  with 
immediate effect. 

Further, the succession planning process for the post of the MD & CEO/WTD of the Bank is required to be initiated at-least  
9 (nine) months prior to the expiry of the current term or the date of retirement or as soon as the Bank is informed of the 
decision of the MD & CEO/WTD to resign from the services of the Bank or to opt for Early Retirement, as the case may be or 
in case of unforeseen circumstances, with immediate effect.

The Policy also provides for the course of action to be initiated in case of delay or non-receipt of regulatory/statutory approvals, 
relating to the appointment/re-appointment of the MD & CEO/WTD of the Bank or in case of a sudden vacancy in the position 
of MD & CEO/WTD of the Bank, caused due to death or permanent incapacitation or for any other reason whatsoever.

The  RBI  has  vide  its  circular  no.  RBI/2019-20/204  DoR.Appt.No.58/29.67.001/2019-20  dated  31st  March  2020  on 
“Appointment of Managing Director and Chief Executive Officer (MD & CEO) / CEO / Part-Time Chairperson (PTC) in Banks 
– ‘Declaration and Undertaking’ and allied matters, prescribed new format for declarations/ undertakings to be submitted by 
the Directors of a Bank. The Bank has accordingly, obtained the prescribed declarations / undertakings from all its Directors, 
in the revised format.

The Bank adheres to the process and methodology prescribed by the RBI in respect of the ‘Fit & Proper’ criteria as applicable 
to Private Sector Banks, signing of deed of covenants which binds the Directors to discharge their responsibilities to the best 
of their abilities, individually and collectively in order to be eligible for being appointed/re-appointed as a Director of the Bank. 
The prescribed declarations / undertakings given by the Directors other than that of the Members of the Nomination and 
Remuneration Committee are placed before the Nomination and Remuneration Committee and the declarations / undertakings 
given by the Members of the Nomination and Remuneration Committee are placed before the Board, for its review and noting. 
The  said  declarations  /  undertakings  are  obtained  from  all  the  Directors  on  an  annual  basis  and  also  at  the  time  of  their 
appointment / re-appointment, in compliance with the said laws. An assessment on whether the Directors fulfil the prescribed 
criteria is carried out by the Nomination and Remuneration Committee and the Board, on an annual basis and also at the time 
of their appointment / re-appointment.

The Nomination and Remuneration Committee also reviews the structure, size, composition of the Board, the regional and 
industry experience, track record, expertise and other relevant information and documents of all the Directors before making 
appropriate recommendations to the Board with regard to their appointment / re-appointment, terms and conditions relating to 
such appointment / re-appointment, including remuneration, designed to enhance the Board’s effectiveness and in compliance 
with the applicable norms. Wherever necessary, the Nomination and Remuneration Committee is authorized to engage the 
services  of  an  External  Consultant(s)  /  expert  in  the  field  of  succession  planning,  to  identify  and  assess  the  suitability  of 
candidates for the post of a Director of the Bank.

The  Nomination  and  Remuneration  Committee  takes  into  account  the  profile,  skill  sets,  experience,  expertise,  functional 
capabilities  etc.,  and  identifies  potential  candidates  from  diverse  backgrounds  including  but  not  limited  to  accountancy, 
agriculture and rural economy, banking, co-operation, economics, finance, law, small-scale industry, information technology, 
core  industries,  infrastructure  sector,  payment  and  settlement  systems,  human  resource,  risk  management  and  business 

50

Statutory Reportsmanagement, thus providing the Board with Members who have diverse knowledge, practical experience and skills, to serve 
the business interests of the Bank.

Declaration of Independence
All  the  Independent  Directors  of  the  Bank  have  submitted  the  requisite  declarations  stating  that  they  meet  the  criteria 
prescribed for independence under Section 149 of the Companies Act, 2013 and Regulation 16 of the Listing Regulations, 
which  were  placed  before  the  Board  for  their  review.  The  Board  has  confirmed  and  taken  on  record  the  said  declaration 
of Independence provided by the Independent Directors, after undertaking due assessment of the veracity of the same. In 
the opinion of the Board, the Independent Directors fulfill the criteria prescribed for independence and are independent of 
the Management. 

Certificate from a Company Secretary in Practice 
In terms of Regulation 34(3) read with Schedule V of the Listing Regulations, the Bank has obtained a Certificate from BNP 
&  Associates,  Practising  Company  Secretaries  confirming  that  none  of  the  Directors  on  the  Board  of  the  Bank  have  been 
debarred  or  disqualified  from  being  appointed  or  continuing  as  Directors  of  the  Companies  either  by  the  Securities  and 
Exchange Board of India or the Ministry of Corporate Affairs or any other Statutory Authorities. The said certificate is annexed 
as part of this report.

Key Managerial Personnel
Shri Jairam Sridharan, resigned as the Group Executive & Chief Financial Officer (CFO) and Key Managerial Personnel of the 
Bank, with effect from the close of business hours on 5th March 2020. The Board places on record its appreciation for the 
invaluable contributions rendered by Shri Jairam Sridharan during his tenure as the Group Executive & CFO of the Bank.

Pursuant to the vacancy caused by the resignation of Shri Jairam Sridharan, as aforesaid, and pursuant to the recommendations 
of  the  Nomination  and  Remuneration  Committee  and  the  Audit  Committee  of  the  Bank,  the  Board  at  its  meeting  held  on  
27th February 2020, approved the appointment of Shri Puneet Sharma, as the Chief Financial Officer (CFO) and Key Managerial 
Personnel of the Bank, with effect from 6th March 2020.

The Board at its meeting held on 29th April 2020, appointed Shri Rajiv Anand, Executive Director (Wholesale Banking), Shri 
Rajesh Dahiya, Executive Director (Corporate Centre) and Shri Pralay Mondal, Executive Director (Retail Banking) as the Key 
Managerial Personnel of the Bank, with effect from 29th April 2020, in terms of Section 203(1) read with Section 2(51) of the 
Companies Act, 2013.

Shri  Amitabh  Chaudhry,  Managing  Director  &  CEO,  Shri  Rajiv  Anand,  Executive  Director  (Wholesale  Banking),  Shri  Rajesh 
Dahiya, Executive Director (Corporate Centre), Shri Pralay Mondal, Executive Director (Retail Banking), Shri Puneet Sharma, 
CFO and Shri Girish V. Koliyote, Company Secretary are the Key Managerial Personnel of the Bank, in terms of Section 203(1) 
read with Section 2(51) of the Companies Act, 2013, and the relevant Rules made thereunder.

Board Performance Evaluation
The  Companies  Act,  2013  and  the  Listing  Regulations  relating  to  Corporate  Governance  provides  for  evaluation  of  the 
performance of the Board, its Committees, Individual Directors and the Chairman of a company.

The  Nomination  and  Remuneration  Committee  is  the  nodal  agency  for  conducting  the  said  performance  evaluation.  The 
Nomination and Remuneration Committee has reviewed and approved the manner for effective evaluation of the performance 
of  the  Board,  its  Committees,  its  individual  Directors  and  its  Chairman  and  determined  the  criteria  for  conduct  of  such 
performance evaluation. The manner in which the evaluation has been conducted and the details of the outcome of the board 
performance evaluation for the financial year under reference, along with the proposed action for implementation by the Bank 
during the FY 2020-21, is provided in the Report on Corporate Governance, which forms part of this report.

Meetings of the Board/Committees of the Board
The schedule in respect of the meetings of the Board / Committees thereof to be held during the next financial year and for 
the ensuing Annual General Meeting is circulated in advance to all the Members of the Board. During the year, 10 meetings 
of the Board were held and the gap between the said meetings did not exceed the limit of 120 days, as prescribed under the 

51

Annual Report 2019-20Experience OpenDirectors’ Report

relevant provisions of the Companies Act, 2013, the relevant Rules made thereunder and the Listing Regulations relating to 
Corporate Governance.

Audit Committee
The composition, role and functions of the Audit Committee of the Bank, is disclosed in the Report on Corporate Governance, 
which forms part of this report.

Remuneration Policy
The  Bank  has  formulated  and  adopted  a  Comprehensive  Remuneration  Policy  for  its  Directors,  Material  Risk  Takers,  Key 
Managerial Personnel and other Employees (the Policy), in terms of the relevant provisions of Section 178 of the Companies 
Act, 2013, the relevant Rules made thereunder, the Listing Regulations relating to Corporate Governance and the Guidelines 
issued by the RBI, in this regard.

The said Policy was reviewed and approved by the Nomination and Remuneration Committee and by the Board, pursuant 
to  the  revised  Guidelines  dated  4th  November  2019  issued  by  the  RBI  on  Compensation  of  Whole  Time  Directors/  Chief 
Executive Officers/ Material Risk Takers and Control Function staff. 

The Nomination and Remuneration Committee reviewed the impact of the revised Guidelines to the said Policy and on the 
various  aspects  of  the  compensation  structure  such  as  Fixed  Pay,  Variable  Pay,  Stock  Options  etc.  and  also  inter  alia  took 
into account, effective alignment of compensation with prudent risk taking, international scenarios, external benchmarks on 
remuneration trends in the Banking/ NBFC sector in India, implications under tax laws, macro trends relating to employment 
/ remuneration etc. and recommended the same for the approval of the Board.

In terms of the revised Guidelines, which is effective from 1st April 2020, the Bank formulated and adopted Remuneration 
Policy  for  Non-Executive  Chairman  and  Non-Executive  Directors  of  the  Board  and  Remuneration  Policy  for  MD  &  CEO, 
Whole-time Directors, Material Risk Takers, Control Function Staff and other employees of the Bank.

The details of the said Policy have been disclosed in the Report on Corporate Governance, which forms part of this report. 
The said Policy  has been hosted on the website of  the Bank at  https://www.axisbank.com/shareholders-corner/corporate-
governance/Compliance-Report, in terms of the Listing Regulations.

Whistle Blower Policy and Vigil Mechanism
The details of the Whistle Blower Policy and Vigil Mechanism have been disclosed in the Report on Corporate Governance, 
which forms part of this report.

Subsidiaries, Joint Ventures and Associates
As on 31st March 2020, the Bank has the following eleven unlisted subsidiary companies and one step down subsidiary;

i) 

Axis Asset Management Company Ltd. undertakes the activities of managing the mutual fund business.

ii)  Axis Mutual Fund Trustee Ltd. acts as the trustee for the mutual fund business.

iii)  Axis  Capital  Ltd.  provides  services  relating  to  investment  banking,  equity  capital  markets,  institutional  stock  broking, 

mergers and acquisition advisory etc.

iv)  Axis Finance Ltd. is an NBFC and carries on the activities of corporate and structural lending, loan against property etc.

v)  Axis Securities Ltd. is in the business of retail broking services.

vi)  A.TREDS Ltd. is engaged in the business of facilitating financing of trade receivables.

vii)  Axis  Trustee  Services  Ltd.  is  engaged  in  trusteeship  activities,  acting  as  debenture  trustee  and  as  trustee  to  various 

securitisation trusts.

52

Statutory Reportsviii)  Freecharge  Payment  Technologies  Private  Ltd  is  in  the  business  of  providing  Merchant  acquiring  services,  payment 
aggregation services, payment support services, and business correspondent to a Bank/Financial Institution, distribution 
of Mutual Funds.

ix)  Accelyst Solutions Private Ltd. is in the business of providing Online marketing and sales promotion solutions, providing 
facilities  to  recharge  online  prepaid,  postpaid  mobile  phones  connections,  DTH  connections  and  data  cards  etc., 
distribution of mutual fund & insurance services.

x)  Axis Bank UK Ltd. is the banking subsidiary of the Bank in the United Kingdom and undertakes the activities of banking.

xi)  Axis Private Equity Ltd. primarily carries on the activities of managing equity investments and provides venture capital 

support to businesses.

xii)  Axis Capital USA, LLC. is a wholly owned subsidiary of Axis Capital Limited incorporated in USA and provides financial 

services relating to equity capital market, institutional stock broking to institutional investors in USA.

Merger of Freecharge Payment Technologies Pvt. Ltd. (FCPTL) and Accelyst Solutions Pvt. Ltd (ASPL)
On 27th March 2018, the Board of Directors of ASPL and FCPTL had approved a Scheme for Amalgamation of ASPL into and with 
FCPTL. ASPL and FCPTL filed the final petition for approval of the said merger before the National Company Law Tribunal (‘NCLT’). 
The appointed date for amalgamation is 7th October 2017 and the effect of the said merger will be given on this date or any other 
date as may be prescribed by the NCLT. Subsequent to the final hearing in the matter conducted during the year, FCPTL received 
the copy of the order approved by NCLT, Delhi and the same was filed with the Ministry of Company Affairs, in November 2019. 
However, in the case of ASPL, NCLT, Mumbai amended the appointed date of amalgamation from 7th October 2017 to 1st April 
2018. Since the Scheme of Amalgamation filed by the FCPTL was already approved by NCLT, Delhi with the appointed date of  
7th October 2017, the order of NCLT, Mumbai sanctioning the Scheme of Amalgamation could not be implemented due to 
discrepancy in the appointed date, as aforesaid. Therefore, ASPL is in the process of filing a modification application before 
NCLT, Mumbai to amend the appointed date from 1st April 2018 to 7th October 2017 as originally and mutually decided by 
FCPTL and ASPL and as mentioned in the said Scheme of Amalgamation. Accordingly, no accounting impact of the Scheme has 
been taken in the consolidated financial statements, as at 31st March 2020. 

Merger of Axis Finance Ltd. and Axis Private Equity Ltd.
Axis  Private  Equity  Ltd.,  is  in  the  process  of  amalgamating  with  Axis  Finance  Ltd.  and  has  submitted  an  application  for 
amalgamation before the NCLT on 13th October 2017. At the last hearing held in February 2020, the NCLT has fixed the matter 
as “reserved for order” and the order is awaited, as at the Balance Sheet date.

The Bank does not have any associate company. During the year, the Bank has not entered into any joint venture.

In accordance with the provisions of Section 129(3) of the Companies Act, 2013 read with Rule 8 of the Companies (Accounts) 
Rules,  2014,  as  amended,  the  Bank  has  prepared  its  consolidated  financial  statements  including  that  of  all  its  subsidiary 
companies, which forms part of this report. The financial position and performance of each of the said subsidiary companies 
are given in the Management Discussion & Analysis Report and the statement containing the salient features of the financial 
statements of the said subsidiary companies of the Bank, which is annexed to this report.

In accordance with the third proviso to Section 136(1) of the Companies Act, 2013, the Annual Report of the Bank, containing 
therein  its  standalone  financial  statements  and  the  consolidated  financial  statements  and  all  other  documents  required  to 
be  attached  thereto  have  also  been  hosted  on  the  website  of  the  Bank  https://www.axisbank.com/shareholders-corner/
shareholders-information/annual-reports.

Further, in accordance with the fourth proviso to the said section, the audited annual accounts of each of the said subsidiary 
companies  of  the  Bank  have  been  hosted  on  the  website  of  the  Bank  https://www.axisbank.com/shareholders-corner/
shareholders-information/annual-reports.

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Annual Report 2019-20Experience OpenDirectors’ Report

Any shareholder interested in obtaining a physical copy of the said financial statements may write to the Company Secretary 
at the Registered Office of the Bank. Further, please note that the said financial statements will also be available for inspection 
by the shareholders of the Bank and Trustees of Debenture holders at the Registered Office of the Bank during business hours 
from 11.00 a.m. to 1.00 p.m. on all working days except Saturdays, Sundays, Bank Holidays and National Holidays. 

Related Party Transactions
During the year, the Bank has not entered into any materially significant transactions with its Promoters, Directors, Management, 
Subsidiaries or Relatives of the Directors/Management, which could lead to potential conflict of interest between the Bank 
and these parties, other than transactions entered into in the ordinary course of its business.

Transactions entered into by the Bank with related parties in the normal course of its business were placed before the Audit 
Committee. There were no transactions entered with related parties, which were not in the normal course of the business of 
the Bank, nor were there any transactions with related parties or others, which were not on an arm’s length basis. Accordingly, 
Form AOC-2 is not applicable to the Bank. A statement giving details of all related party transactions, entered pursuant to 
the omnibus approval so granted, is placed before the Audit Committee for their review. The Bank has developed a Standard 
Operating Procedure for the purpose of identifying and monitoring such transactions. 

During the year, the Policy on Related Party Transactions has been reviewed by the Audit Committee and the Board and the 
same has been hosted on the website of the Bank at https://www.axisbank.com/shareholders-corner/corporate-governance/ 
Compliance-Report, in terms of the Listing Regulations, relating to Corporate Governance.

Employee Stock Option Plan (ESOP)
Since  the  financial  year  2000-01,  the  Bank  has  formulated  and  adopted  Employee  Stock  Option  Schemes  (ESOS)  for  the 
benefit of the eligible Employees/Managing Director & CEO and Whole Time Directors of the Bank and that of its subsidiary 
companies (“eligible Employees/Directors”), in terms of the Securities and Exchange Board of India (Employee Stock Option 
Scheme  and  Employee  Stock  Purchase  Scheme)  Guidelines,  1999  /  Securities  and  Exchange  Board  of  India  (Share  Based 
Employee Benefits) Regulations, 2014, as amended. The objective of the said ESOS is to enhance employee motivation, enable 
employees to participate, directly or indirectly, in the long-term growth and financial success of the Bank, to act as a retention 
mechanism by enabling employee participation in the business of the Bank as its active stakeholder and to usher an ‘owner-
manager’ culture.

In terms of the said ESOS, as on date, up to 26,50,87,000 stock options are available for grant by the Bank to the eligible 
Employees/Directors  of  the  Bank  and  that  of  its  subsidiary  companies.  The  eligibility  and  number  of  stock  options  to  be 
granted to such eligible Employees/Directors is determined on the basis of the outcome of their performance evaluation and 
such other criteria as may be approved by the Nomination and Remuneration Committee / Board, from time to time.

During the period from February 2001 to January 2019, the Shareholders of the Bank had approved the grant of stock options, 
as aforesaid, on seven occasions. Under the first two ESOS of the Bank and in respect of the grant of stock options made by the 
Bank upto 29th April 2004, the option conversion price was set at the average of the daily high-low price of the Bank’s equity 
shares traded during the 52 weeks preceding the date of approval of grant by the Nomination and Remuneration Committee/ 
Board, prevailing on the Stock Exchange which had the maximum trading volume of the Bank’s equity share during the said 
period. Thereafter, under the third and subsequent ESOS of the Bank and with effect from the said grants made by the Bank on 
or after 10th June 2005, the stock option conversion price was changed to the latest available closing price of the equity shares 
of the Bank, prevailing on the Stock Exchange which recorded higher trading volume, on the day prior to the date of approval 
of grant by the Nomination and Remuneration Committee.

Pursuant to the sub-division of the equity shares of the Bank, the Shareholders of the Bank at the 20th Annual General Meeting 
held on 27th June 2014, also approved the consequent adjustments to the stock options granted to the eligible Employees/
Directors, under the various ESOS of the Bank, such that all stock options available for grant (including lapsed and forfeited 
options available for reissue) and those already granted but not vested and those vested but not exercised, as on the record 
date fixed for the purpose of sub-division, were proportionately converted into options bearing equity shares of the face value 
of `2/- each of the Bank and the grant price of all the outstanding stock options (unvested, vested and unexercised) as on the 

54

Statutory Reportssaid record date for the purpose of sub-division were proportionately adjusted by dividing the existing grant price by 5. The 
record date for the said sub-division was 30th July 2014.

Since 24th February 2001 up to 31st March 2020, the Nomination and Remuneration Committee / Board had out of the said 
26,50,87,000  stock  options,  approved  the  grant  of  28,16,13,850  stock  options  (including  2,80,03,497  stock  options  which 
had lapsed and were forfeited) to the eligible Employees/Directors, in terms of the various ESOS of the Bank. The said stock 
options are non-transferable and vest at rates of 30%, 30% and 40% on each of three successive anniversaries following the 
date of respective grant, subject to standard vesting and other conditions as set out in the respective ESOS of the Bank. The 
said stock options are required to be exercised by the concerned eligible Employees/Directors, within a period of three / five 
years, from the date of its respective vesting, in terms of the respective ESOS of the Bank.

As of 31st March 2020, out of the said 28,16,13,850 stock options so granted 22,88,18,308 stock options have been vested, 
out of which 20,84,44,468 stock options have been exercised and the balance 2,03,73,840 stock options remain unexercised. 
Further, 2,47,92,045 stock options remained unvested and 2,80,03,497 stock options had been treated as lapsed and forfeited.

There were no material changes in the Employee Stock Option Scheme(s) of the Bank during the financial year 2019-20 and the 
same is in compliance with the relevant provisions of the SEBI (Share Based Employee Benefits) Regulations, 2014, as amended.

Statutory  disclosures  as  mandated  under  Regulation  14  of  the  SEBI  (Share  Based  Employee  Benefits)  Regulations,  2014, 
as  amended,  have  been  hosted  on  the  website  of  the  Bank  at  https://www.axisbank.com/shareholders-corner/corporate-
governance/compliance-report.

Corporate Governance
The  Bank  is  committed  to  achieving  and  adhering  to  the  highest  standards  of  Corporate  Governance  and  it  constantly 
benchmarks itself with best practices, in this regard.

The Quarterly Report on Corporate Governance has been submitted by the Bank to the Stock Exchanges, in terms of Regulation 
27(2) of the Listing Regulations, relating to Corporate Governance. The said reports have been uploaded on the website of the 
Bank at https://www.axisbank.com/shareholders-corner/corporate-governance/compliance-report.

The Report on Corporate Governance for the financial year 2019-20 along with the Certificate issued by the Statutory Auditors 
of the Bank confirming compliance with the mandatory requirements relating to Corporate Governance as stipulated under 
Chapter IV of the Listing Regulations, relating to Corporate Governance, forms part of this report.

The Corporate Governance framework of the Bank incorporates all the mandatory requirements as prescribed in the Listing 
Regulations.  The  Bank  has  also  adopted  the  non-mandatory  requirements  as  recommended  in  the  Listing  Regulations,  as 
detailed in the Report on Corporate Governance, which forms part of this report.

Information under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) 
Act, 2013
The Bank has complied with the provisions relating to the constitution of Internal Complaints Committee under the Sexual 
Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013. The information relating to complaints 
received and redressed during the financial year 2019-20 is disclosed in the Report on Corporate Governance, which forms 
part of this report.

Directors’ Responsibility Statement
The Board of Directors of the Bank hereby declares and confirms the following statements, in terms of Section 134(3)(c) of the 
Companies Act, 2013:

a) 

That in the preparation of the annual accounts for the financial year ended 31st March 2020, the applicable accounting 
standards had been followed along with proper explanation relating to material departures.

55

Annual Report 2019-20Experience OpenDirectors’ Report

b)  That such accounting policies have been selected and applied consistently and judgments and estimates have been made 
that are reasonable and prudent so as to give a true and fair view of the state of affairs of the Bank as at 31st March 2020 
and of the profit of the Bank for the year ended on that date.

c) 

That proper and sufficient care has been taken for the maintenance of adequate accounting records in accordance with 
the provisions of the Companies Act, 2013 for safeguarding the assets of the Bank and for preventing and detecting fraud 
and other irregularities.

d)  That the annual accounts have been prepared on a going concern basis.

e)  That internal financial controls to be followed by the Bank, were in place and that the same were adequate and were 

operating effectively.

f) 

That  proper  system  to  ensure  compliance  with  the  provisions  of  all  applicable  laws  was  in  place  and  the  same  were 
adequate and operating effectively.

Annual Return
In  accordance  with  the  Companies  (Amendment)  Act,  2017,  read  with  Section  134(3)  of  the  Companies  Act,  2013, 
the  Annual  Return,  under  Section  92  (3)  of  the  Companies  Act,  2013,  can  be  accessed  on  the  website  of  the  Bank  at  
https://www.axisbank.com/shareholders-corner/shareholders-information and the extract of the Annual Return in Form MGT 
9, is provided as an annexure to this report.

Particulars of Employees
The information required pursuant to Section 197 read with Rule 5 (1) of the Companies (Appointment and Remuneration of 
Managerial Personnel) Rules, 2014, as amended, in respect of Directors / Employees of the Bank, is provided as an annexure 
to this report.

As  on  31st  March  2020,  the  Bank  had  88  employees  who  were  employed  throughout  the  year  and  were  in  receipt  of 
remuneration of more than `1.02 crores per annum and 16 employees of the Bank who were employed for part of the year 
and were in receipt of remuneration of more than `8.50 lakhs per month.

In terms of Section 136 of the Companies Act, 2013, the copy of the financial statements of the Bank, including the consolidated 
financial statements, the auditor’s report and relevant annexures to the said financial statements and reports are being sent to 
the Members and other persons entitled thereto, excluding the information in respect of the said 104 employees of the Bank 
containing the particulars as specified in Rule 5 (2) of the said Rules, which is available for inspection by the Members at the 
Registered Office of the Bank during business hours of the Bank up to the date of the ensuing Annual General Meeting. Any 
Member interested in obtaining a copy thereof, may write to the Company Secretary of the Bank at its Registered Office or at 
shareholders@axisbank.com.

Conservation of Energy & Technology Absorption:
Conservation of Energy 
Energy and natural resource conservation have been focus areas for the Bank and conscious efforts are being made towards 
improving energy performance, year on year. For Sustainable Development, Energy efficiency initiatives have been implemented 
across several branches and offices through energy and resource conservation projects.

The Bank ensures strict compliance with all statutory requirements and voluntarily undertakes several sustainable steps in 
order to contribute towards a better environment.

i) 

The steps taken by the Bank, for utilizing alternate sources of Energy:

(a) 

Implementation  of  Solar  energy  projects  across  select  Branches  /  Offices,  aggregating  ~  7.05  MW.  (Internet  of 
Things) IOT based monitoring of power generated through solar plants across rooftop over 245 branch locations.

56

Statutory Reports 
(b)  Centralised Energy Management System (CEMS) augmented to 1,493 branches from earlier 893 branches to monitor 

and control energy consumption.

(c)  Agreement to Procure Solar power ~1MW (3.50 lakh units p.a.) under Power Purchase Agreement Model for Banks 

Business Continuity Centre (Data Centre), Bangalore.

(d)  Replacement  of  conventional  lighting  to  LED  lights  in  1,100  existing  branches  (reducing  estimated  annual  power 
consumption by 1.5 MW) over and above 250 plus branches already completed in previous fiscal. All new branches/ 
offices are provided with LED light fittings as a standard feature.

(e) 

Implementation  of  On  Grid  Inverter  Solution  to  reduce  diesel  consumption  in  rural  branches  augmented  to  260 
branches from earlier 100  branches. Estimated savings in Diesel consumption works out to ~2.22 lac litres per annum.

(f)  Conversion  of  Food/  Wet  waste  at  Axis  House,  Mumbai,  into  manure  through  compost  machine  for  use  in 

landscaping/gardening. 

(g)  Maintenance of unity power factor through APFC panels in auto mode for optimum use of power at Axis House, 

Mumbai and Noida.

(h) 

Installation of Motion sensors for workstations and common area lighting at Axis House, Mumbai.

(i)  Re-cycling of Dry waste at Axis House, Mumbai, into stationery items like notepads.

(j)  Daily re-cycling of 150 KL of water through Sewage Treatment Plant at Axis House, Mumbai.

(k)  Reduction of water consumption at Axis House, Mumbai through use of aerators.

(l)  Rain Water Harvesting of ~2000 KL of water yearly at Axis House, Mumbai.

(m)  Savings of water consumption by use of Bio-blocks in urinals at Select Large Offices.

(n) 

Installation of sensors in washbasins to optimise flow of water at Select Large Offices.

ii)  Capital Investment made on Energy Conservation Equipment:

(a)  Capital Investment incurred of ~` 79 Lacs towards implementation of On Grid Inverter across rural Branches.

(b)  LED light replacement project has been undertaken under amortization model over period of 5 years.

(c)  CEMS project is on saving and sharing Model basis.

(d)  Capital investment incurred of ~ ` 71.63 Lacs towards implementation of Internet of Thing (IoT) based remote solar 

monitoring across 245 Branches. 

Technology Absorption 
i) 

The efforts made towards technology absorption:

  With the objective of making banking simple and hassle-free for customers, the Bank has undertaken various technology 
driven  business  initiatives  to  deliver  value  through  continuous  technology  adoption  and  innovation.  During  the  year, 
large scale IT transformation was undertaken augmenting the Bank’s infrastructure to further build capabilities. The Bank 
continues to upgrade its core systems for better scalability, stability and enhanced security.

(a)  The Bank’s Digital Lending platform has been at the forefront of the digital innovation initiatives enabling quicker 
adoption of capabilities needed to develop any lending product. The Bank aims to leverage the platform and extend 
its capabilities across other products like Cards, SME etc. 

(b)  By leveraging technology and digitisation to build a “full-stack” digital foundation, the Bank is providing customers 
with a seamless payment and banking experience. The Bank’s Award winning Mobile application is one of the highest 
rated banking application on Appstore. The Mobile application has been continuously evolving to provide consistent, 
seamless, intuitive and contextual digital banking offerings.

57

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Directors’ Report

(c)  Pre-approved customers can now avail ICC, a virtual credit card, which is issued instantaneously. The Bank has partnered 
with Flipkart and Freecharge to offer instant credit card solution. Additionally, the Bank provides a frictionless and  
time-saving experience to customers by issuing credit cards through self-service kiosk at select branch locations.

(d)  The Bank continues to re-invent and re-invest in technologies including mobility, cognitive intelligence, application 
programming interface (API) banking, RPA and AI/ML to develop winning propositions for its customers. In order 
to  drive  seamless  integration  with  partners,  Bank’s  Open  API  platform  has  been  further  enhanced  to  onboard 
merchants  thereby  generating  more  business  and  driving  volumes.  The  Bank  has  future  scaled  the  adoption  of 
robotics process automation and Artificial Intelligence/Machine Learning augmenting operational efficiency, higher 
accuracy and reduction in processing time while serving customers. To leverage customer’s historical behavior and 
sharpen their product offerings, Bank is upgrading its Big Data Lake platform to provide enhanced analytics and data 
processing capabilities. 

(e)  The  Bank  has  also  embarked  on  its  journey  of  re-architecting  its  technology  infrastructure  to  be  Cloud  native 
providing the necessary agility, speed and elasticity for scale. To improve Branch network and address infrastructure 
limitations in remote geographies, the Bank has empanelled multiple national level large reach providers and local 
broadband providers. The Bank has also invested in software defined data centers and network which will enhance 
Branch bandwidth exponentially.

(f)  The  Bank  pursues  a  holistic  cyber  security  program  with  a  comprehensive  Cyber  Security  Policy  and  Standards 
based on industry best practices in compliance with regulatory guidelines. The Bank has deployed its cyber security 
structure  and  framework  based  on  National  Institute  of  Standards  and  Technology  (NIST)  Standard.  The  Bank’s 
cyber security framework is built and operated around five fundamental areas including Identify, Protect, Detect, 
Respond and Recover. The Bank is compliant with ISO27001 and PCIDSS standards. The Bank has a 24x7 Security 
Operations Centre and Cyber Security Operations System.

(g)  Following the present COVID-19 Pandemic situation, the Bank has been committed to provide uninterrupted services 
to  its  customers.  The  Bank  has  actively  encouraged  large  scale  Work-From-Home  mandate  and  has  provided  all 
enablement necessary to support its employees to efficiently perform their duties. The Bank has allocated laptops, 
activated VPN/VDI connections along with application access and triggered enterprise mobility and collaborative 
tools to all critical employees to enhance productivity and ensure seamless collaboration. The Bank also swiftly made 
changes necessary for RBI moratorium across all applicable systems.

(h)  Additionally, the Bank mobilized its service architecture and taskforce to provide necessary support to customers 

and employees whilst continuing to focus on development efforts of strategic initiatives.

ii) 

The benefits derived like product improvement, cost reduction, product development or import substitution:

As organization transitions to a dual-speed structure, the focus is on balancing development of new age products with 
strengthening of the core applications. The dual-speed structure will address front-end and back-end needs to improve 
end user experience at the same time improve time-to-market by agile, DevOps methodologies adoption.

In addition to investing in new age products and initiatives as stated above, the Bank has also undertaken several key 
initiatives to upgrade its core applications like Finacle, FinnOne, Prime among others to help scale up to the requirements. 
The core infrastructure is also being upgraded to deliver a 24 x 7 availability of services to end users. The Bank is looking 
at monitoring the performance of all key parameters across applications to ensure a consistent and delightful customer 
experience. The monitoring also provides insights into improvement areas that will continuously be worked on over a 
period of time. The Bank is also actively looking at using open technology platforms which provide reliability and agility, 
which will help reduce the overall cost of licensing and AMS. With Intelligent Automation the Bank has created Bot store 
and AI model store while automating 300+ processes and 1700+ jobs; thereby benefiting in FTE cost savings, TAT & error 
reduction and auto scale up/down to manage volume fluctuation.

58

Statutory Reports 
 
 
 
 
 
 
 
iii) 

In case of imported technology (imported during the last three years reckoned from the beginning of the financial year):

(a)  The details of technology imported

1.  No hardware procurements have been made in foreign currency.

2. 

Software licenses and upgrades have been procured over the past 3 financial years, detailed as under.

(b)  The year of import:

The details for the Financial Years 2017-18, 2018-19 and 2019-20, are provided below:

PO Issue Year
FY 17-18
FY 18-19
FY 19-20
Total

Currency
USD
USD
USD

(c)  Whether the technology been fully absorbed:
All licenses procured have been put to use.

Paid Amount 
 7,34,180
 17,63,702
 3,75,000 
 28,72,882 

(d) 

If not fully absorbed, areas where absorption has not taken place, and the reasons thereof: NA.

iv)  The expenditure incurred on Research and Development: Nil

Foreign Exchange Earning and Outgo:
The provisions relating to Section 134(3)(m) of the Companies Act, 2013 on particulars relating to Foreign Exchange Earning 
and Outgo are not applicable to a Banking Company, as such no disclosure is being made in this regard.

Management’s Discussion and Analysis Report
The Management’s Discussion and Analysis Report for the year under review, as stipulated under Regulation 34(2)(e) of the 
Listing Regulations, is provided as an annexure to this report.

Risk Management
Pursuant to Regulation 21 of the Listing Regulations, the Bank has constituted a Risk Management Committee. The details 
of  the  said  Committee  and  its  terms  of  reference  are  set  out  in  the  Report  on  Corporate  Governance,  which  forms  part 
of this report.

The Bank has formulated and adopted a robust Risk Management Framework. Whilst the Board is responsible for framing, 
implementing  and  monitoring  the  Risk  Management  Framework,  it  has  delegated  its  powers  relating  to  monitoring  and 
reviewing  of  risks  associated  with  the  business  of  the  Bank  to  the  said  Committee.  The  details  of  the  Risk  Management 
Framework and issues related thereto have been explained in the Management’s Discussion and Analysis Report, which is 
provided as an annexure to this report.

Business Responsibility Report
In terms of Regulation 34(2)(f) of the Listing Regulations, top 1000 listed entities based on their market capitalisation as on 
31st March every year, are required to submit their Business Responsibility Report (BRR) as a part of their Annual Report. The 
Bank’s BRR describing the initiatives taken by the Bank from an Environmental, Social and Governance perspective has been 
hosted  on  the  website  of  the  Bank  at,  https://www.axisbank.com/shareholders-corner/shareholders-information/business-
responsibility-report. Any Member interested in obtaining a copy of the BRR may write to the Company Secretary of the Bank 
at shareholders@axisbank.com or submit a written request to the Registered Office of the Bank.

Particulars of Loans, Guarantees and Investments
Pursuant to Section 186(11) of the Companies Act, 2013, the provisions of Section 186 of the Companies Act, 2013, except 
sub-section  (1),  do  not  apply  to  a  loan  made,  guarantee  given  or  security  provided  by  a  banking  company  in  the  ordinary 
course of business. 

59

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
Directors’ Report

The particulars of investments made by the Bank are disclosed in Schedule 8 of the Financial Statements as per the applicable 
provisions of Banking Regulation Act, 1949.

Corporate Social Responsibility
The  Bank  has  constituted  the  Corporate  Social  Responsibility  (CSR)  Committee  of  the  Board,  in  accordance  with  the 
provisions of Section 135 of the Companies Act, 2013, read with the Companies (Corporate Social Responsibility Policy) Rules, 
2014, as amended.

The Bank has formulated and adopted a CSR Policy, in terms of the provisions of Section 135 of the Companies Act, 2013 and 
the said Rules. During the year, amendments to the CSR Policy of the Bank, was reviewed and approved by the CSR Committee 
and by the Board, to bring it in line with the proposed CSR norms. The said CSR Policy has been hosted on the website of the 
Bank at https://www.axisbank.com/csr.

The brief outline of the CSR Policy, including overview of the programs undertaken by the Bank, the composition of the CSR 
Committee, average net profits of the Bank for the past three financial years, prescribed CSR expenditure and details of the 
amounts spent by the Bank on CSR activities during the year under review, have been provided as an annexure to this report.

Plan and Status of Ind As Implementation
The RBI had issued a circular in February 2016 requiring banks to implement Indian Accounting Standards (Ind AS) and prepare 
standalone and consolidated Ind AS financial statements with effect from 1st April 2018. Banks were also required to report 
the comparative financial statements for the financial year 2017-18, to be published along with the financial statement for the 
year beginning 1st April 2018. However, the RBI in its press release issued on 5th April 2018 deferred the applicability of Ind 
AS by one year (i.e. 1st April 2019) for Scheduled Commercial Banks. Further, RBI in a circular issued on 22nd March 2019 has 
deferred the implementation of Ind AS till further notice. 

In line with the RBI guidelines on Ind AS implementation, the Bank has formed a Steering Committee comprising members 
from the concerned functional areas, headed by the Executive Director (Wholesale Banking). A quarterly progress report on 
the status of Ind AS implementation in the Bank is presented to the Audit Committee. During the financial year 2016-17, the 
Bank had undertaken a preliminary diagnostic analysis of the GAAP differences between Indian GAAP vis-a-vis Ind AS.

The Bank has also identified and evaluated data gaps, processes and system changes required to implement Ind AS. The Bank 
is in the advanced stage of implementing necessary changes in its IT system and other processes. The Bank has been holding 
workshops and training for its staff, which will continue in the current year. The Bank has also submitted to RBI Proforma Ind 
AS financial statements for the first three quarters of the financial year 2019-20.

The Bank is also examining impact of Ind AS on business planning, budgeting, taxation, capital planning and on capital adequacy.

The Bank is in the process of preparation of proforma Ind-AS financial statements for the year ended 31st March 2020.

Statutory Auditor
At  the  24th  Annual  General  Meeting  of  the  Shareholders  of  the  Bank  held  on  20th  June  2018,  M/s  Haribhakti  &  Co.  LLP, 
Chartered Accountants, Mumbai (Membership Number 103523W /W100048), were appointed as the Statutory Auditors of 
the Bank to hold office as such from the conclusion of the 24th Annual General Meeting until the conclusion of the 28th Annual 
General Meeting, subject to the approval of the Reserve Bank of India and on such remuneration, as may be approved by the 
Audit Committee.

In terms of provisions of Section 30 of the Banking Regulation Act, 1949, the approval of the RBI is mandatory for appointment 
of  Statutory  Auditors  of  the  Bank,  every  year.  The  Bank  will  obtain  the  requisite  approval  of  RBI  for  the  appointment  of  
M/s Haribhakti & Co. LLP, Chartered Accountants, as the Statutory Auditors of the Bank, for the financial year 2020-21.

In this regard, the Bank has received a certificate from the said Statutory Auditors to the effect that the appointment, if made, 
would be in accordance with the relevant provisions of Section 141 of the Companies Act, 2013. 

60

Statutory ReportsAs  required  under  Regulation  33(1)(d)  of  the  Listing  Regulations,  the  Statutory  Auditors  have  confirmed  that  they  have 
subjected themselves to the peer review process of the Institute of Chartered Accountants of India (ICAI) and that they hold a 
valid certificate issued by the Peer Review Board of ICAI.

There  are  no  qualifications,  reservations  or  adverse  remarks  made  by  M/s.  Haribhakti  &  Co.  LLP,  Chartered  Accountants, 
Statutory Auditors of the Bank, in their report. 

Secretarial Auditor
Pursuant  to  the  provisions  of  Section  204  of  the  Companies  Act,  2013  and  the  relevant  provisions  of  the  Companies 
(Appointment  and  Remuneration  of  Managerial  Personnel)  Rules,  2014,  the  Bank  had  appointed  M/s.  BNP  &  Associates, 
Company Secretaries, Mumbai, to act as the Secretarial Auditor of the Bank, for the financial year 2019-20. The secretarial 
audit of the Bank was conducted on a quarterly basis in respect of the matters prescribed in the said Rules and as set out in the 
Secretarial Audit Report for the financial year 2019-20, which is provided as an annexure to this report.

There are no qualifications, reservations or adverse remarks made by the Secretarial Auditor of the Bank, in its report.

In  terms  of  SEBI  circular  no  CIR/CFD/CMD1/27/2019  dated  8th  February  2019,  relating  to  Annual  Secretarial  Compliance 
Report, the Bank had appointed M/s. BNP & Associates, Company Secretaries, to conduct the Secretarial Compliance for the 
financial year 2019-20. The Bank will submit the Annual Secretarial Compliance Report to the Stock Exchanges within the 
prescribed time limit and host the same on its website www.axisbank.com.

Maintenance of Cost Records 
Being  a  banking  company,  the  Bank  is  not  required  to  maintain  cost  records  under  the  provisions  of  Section  148(1)  of  the 
Companies Act, 2013.

Reporting of Frauds by Auditors 
During the financial year 2019-20, pursuant to Section 143(12) of the Companies Act, 2013, neither the Statutory Auditors nor 
the Secretarial Auditor of the Bank have reported any instances of frauds committed in the Bank by its officers or its employees.

Significant and Material Order Passed by Regulators or Courts or Tribunals Impacting the Going Concern Status 
and Operations of the Bank
During the financial year 2019-20, no significant and/or material order was passed by any Regulator, Court or Tribunal against 
the Bank, which could impact its going concern status or its future operations.

Adequacy of Internal Financial Controls Related to Financial Statements
The  Board  has  inter  alia  reviewed  the  adequacy  and  effectiveness  of  the  Bank’s  internal  financial  controls  relating  to  its 
financial statements.

The Board has discussed with the Management of the Bank the major financial risk exposures and the steps taken by it to 
monitor and control such exposures and has overseen and reviewed the functioning of the Whistle Blower Mechanism (which 
is a part of the Bank’s Fraud Risk Management Policy) and the findings in respect of the investigations conducted on frauds, 
which were material in nature and the actions taken by the Management, in this regard.

CEO & CFO Certification
Certificate  issued  by  Shri  Amitabh  Chaudhry,  Managing  Director  &  CEO  and  Shri  Puneet  Sharma,  President  (Finance  and 
Accounts)  &  CFO  of  the  Bank,  for  the  quarter/  financial  year  ended  31st  March  2020,  was  placed  before  the  Board  at  its 
meeting held on 28th April 2020, in terms of Regulation 17(8) of the Listing Regulations.

Material Changes and Commitments Affecting the Financial Position of the Bank
There are no material changes and commitments which affected the financial position of the Bank, which occurred between 
the end of the financial year of the Bank to which the financial statements relate and up to the date of this report.

61

Annual Report 2019-20Experience OpenDirectors’ Report

Annexures
The following documents are annexed to the Directors’ Report:

(i)  Management’s Discussion and Analysis Report of the Bank, for the financial year ended 31st March 2020.

(ii) 

Independent Auditor’s Certificate on Compliance with the Corporate Governance Requirements as prescribed under the 
Listing Regulations.

(iii)  Report on Corporate Governance of the Bank for the financial year ended 31st March 2020. 

(iv)  Extract of the annual return for the financial year ended 31st March 2020, in form MGT-9.

(v)  Disclosure on remuneration pursuant to Section 197 of the Companies Act, 2013 read with Rule 5 (1) of the Companies 

(Appointment and Remuneration of Managerial Personnel) Rules, 2014.

(vi)  Annual Report on CSR activities undertaken by the Bank during the financial year ended 31st March 2020.

(vii)  Secretarial Audit Report of the Bank, for the financial year ended 31st March 2020.

(viii)  Certificate relating to non-disqualification of Directors from being appointed or continuing as Directors, under Regulation 

34(3) of the Listing Regulations.

Acknowledgements and Appreciations
The Board places on record its gratitude to the Reserve Bank of India, Ministry of Corporate Affairs, Securities and Exchange 
Board  of  India,  other  Statutory  and  Regulatory  Authorities,  Financial  Institutions,  Stock  Exchanges,  Registrar  and  Share 
Transfer Agent, Debenture Trustees, Depositories and Correspondent Banks for their continued support and guidance. 

The Board also places on record its appreciation to the Shareholders of the Bank for their continued support and to its valued 
customers for their continued patronage. 

The Board also expresses its deep sense of appreciation to all the employees of the Bank for their strong work ethics, excellent 
performance,  professionalism,  teamwork,  commitment  and  initiatives  which  has  led  to  the  Bank  reinforcing  its  customer 
centric image and making commendable progress in today’s challenging environment.

For and on behalf of the Board of Directors

Rakesh Makhija
Chairman

Place : Pune
Date  : 29th April 2020

62

Statutory ReportsManagement’s Discussion and Analysis

Macro-Economic Environment
Global growth continued to remain weak throughout fiscal 2020. Trade tensions between US and China and resultant slowdown 
in China negatively impacted growth. Though the temporary resolution with signing of phase one of the US-China trade deal 
led to a spurt of activity in December and January, the growth once again weakened in the last quarter of the fiscal 2020 on 
account of the COVID-19 outbreak in China and then globally. While the primary impact of the China outbreak was disruption 
in value chains, the secondary impact of what has now been classified a global pandemic is only now becoming clear in the 
scale of disruption caused globally. Governments and central banks have reacted swiftly, using the entire gamut of monetary 
and fiscal support tools. These will likely remain in effect for some time, with the recovery in growth also likely to be slower 
and more interrupted than initially anticipated.

The domestic economy was slowing even before the COVID-19 pandemic, with growth weakening steadily since peaking in 
last quarter of fiscal 2018. While the slowdown was initially linked to credit concerns at NBFCs, weak auto sales and soft capex 
trends resulted in further weakening of economic conditions. The government had introduced cuts to the corporation tax rate, 
and as a consequence of this structural reform, has chosen to exceed the budgeted fiscal deficit by 0.5% of GDP for fiscal 2020 
(to 3.8%), using the escape clause available in FRBM (Fiscal Responsibility and Budget Management) legislation.

The Indian economy saw some growth momentum build up in January and February, but that has been undone by COVID-19 
linked disruptions, with attendant downward effects on fiscal 2020 growth as well as fiscal 2021 growth expectations. Bank 
credit growth has also remained soft, in line with weak activity. The hit to growth will depend on the length of the ongoing 
lockdown, pace of return of migrant labours to urban centres and pick-up in economic activity after the lock down is lifted.

The Government and the RBI have acted speedily to offset the impact of pandemic related disruptions, with the latter reducing 
policy repo rates by 75 bps to 4.40% in the last one month and undertaking several measures to improve liquidity, monetary 
transmission and credit flows to the economy. In order to prevent the transmission of financial stress to the real economy, 
central  bank  also  provided  relief  on  debt  servicing  by  permitting  moratorium  on  term  loans  and  deferment  of  interest  on 
working capital facilities. The Government too has announced package covering cash transfers and food security for vulnerable 
sections of society and further fiscal measures are likely to follow in coming months. The measures taken so far have looked 
through near term constraints on inflation and fiscal slippage though.

Prospects for fiscal 2021
Global economic growth is projected to contract 3% YoY as per the latest IMF World Economic Outlook. Weaker growth is 
likely to be seen across developed and emerging economies, given COVID-19 disruptions and associated value chain impacts, 
with high probability of recessions in many countries. Among advanced economies, 2020 growth is projected at -6.1%, going 
by the IMF. IMF expects China’s economy to decelerate further to 1.2% for calendar year 2020. Risks to the global outlook 
remain on the downside and are dependent on the length of the lockdown measures.

Bank credit growth is likely to be around 5% in fiscal 2021, in line with weak trends going ahead. Bank deposits are expected 
to rise 7.3% in fiscal 2021, despite a high base in fiscal 2020.

Overview of Financial Performance

Operating performance

Particulars

Net interest income
Non-interest income
Operating revenue
Operating expenses
Operating profit
Provisions and contingencies
Profit before tax
Provision for tax
Net profit

2019-20

25,206
15,537
40,743
17,305
23,438
18,534
4,904
3,277
1,627

2018-19

21,708
13,130
34,838
15,833
19,005
12,031
6,974
2,297
4,677

 (` in crores)

% change

16%
18%
17%
9%
23%
54%
(30%)
43%
(65%)

63

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
Management’s Discussion and Analysis

Operating revenue increased by 17% YoY from `34,838 crores in fiscal 2019 to `40,743 crores in fiscal 2020. Net interest 
income (NII) rose 16% from `21,708 crores in fiscal 2019 to `25,206 crores in fiscal 2020. Non-interest income consisting of 
fee, trading and other income increased by 18% from `13,130 crores in fiscal 2019 to `15,537 crores in fiscal 2020.

Operating expenses rose 9% from `15,833 crores in fiscal 2019 to `17,305 crores in fiscal 2020 as the Bank continued to 
invest in branch infrastructure, technology and human capital to support its business growth. Healthy growth in operating 
revenues along with comparatively lower growth in operating expenses this fiscal compared to previous year led to a growth 
in the Bank’s operating profit by 23% to `23,438 crores from `19,005 crores reported last year. Provisions and contingencies 
increased by 54% from `12,031 crores in fiscal 2019 to `18,534 crores in fiscal 2020.

Net profit for the year ended 31 March, 2020 decreased and stood at `1,627 crores, as compared to the net profit of `4,677 
crores last year, primarily on account of higher provisions and contingencies.

Net interest income

Particulars
Interest on loans
Interest on investments
Other interest income
Interest income
Interest on deposits
Other interest expense
Interest expense
Net interest income
Average interest earning assets1
Average Current account and Saving Account (CASA)1
Net interest margin
Yield on assets
Yield on advances
Yield on investments
Cost of funds
Cost of deposits

1 computed on daily average basis

(` in crores)

% change
17%
(1%)
33%
14%
24%
(16%)
12%
16%
14%
10%

2019-20
48,303
11,246
3,086
62,635
29,369
8,060
37,429
25,206
718,147
223,349
3.51%
8.72%
9.64%
7.15%
5.48%
5.23%

2018-19
41,322
11,349
2,315
54,986
23,708
9,570
33,278
21,708
632,690
202,733
3.43%
8.68%
9.44%
7.28%
5.43%
5.12%

NII constituted 62% of the operating revenue, and increased by 16% from `21,708 crores in fiscal 2019 to `25,206 crores 
in fiscal 2020. The increase is primarily due to an increase in average interest earning assets on a daily average basis by 14%.

During this period, the yield on interest earning assets increased from 8.68% last year to 8.72%. The yield on advances increased 
by 20 bps from 9.44% in fiscal 2019 to 9.64% in fiscal 2020 primarily due to rise in the yield on retail advances by 30 bps from 
10.07% in fiscal 2019 to 10.37% in fiscal 2020. The yield on investments decreased by 13 bps during the fiscal 2020. Cost of 
funds increased by 5 bps from 5.43% in fiscal 2019 to 5.48% in fiscal 2020. During the year, the Bank continued its focus on 
both CASA plus Retail Term Deposits (RTD) as part of its overall deposits strategy. As a result, the cost of deposits increased 
to 5.23% from 5.12% last year. CASA and RTD deposits together, on a daily average basis, reported a healthy increase of 22% 
to `449,033 crores from `368,017 crores last year.

Non-interest income

Particulars

Fee income
Trading profit
Miscellaneous income
Non-interest income

64

2019-20

11,019
2,420
2,098
15,537

2018-19

10,127
971
2,032
13,130

(` in crores)

% change

9%
149%
3%
18%

Statutory ReportsNon-interest income comprising fees, trading profit and miscellaneous income increased by 18% to `15,537 crores in fiscal 
2020 from `13,130 crores last year and constituted 38% of the operating revenue of the Bank.

Fee income increased by 9% to `11,019 crores from `10,127 
crores  last  year  and  continued  to  remain  a  significant  part 
of  the  Bank’s  non-interest  income.  It  constituted  71%  of 
non-interest  income  and  contributed  27%  to  the  operating 
revenue. The share of granular fees comprising of Retail and 
Transaction Banking fees witnessed improvement during the 
year,  and  stood  at  82%  compared  to  79%  last  year.  Retail 
card fees, Retail non-card fees and Transaction Banking fees 
constituted 26%, 38% and 18%, respectively of the total fee 
income  in  fiscal  2020.  The  Corporate  Banking  fee  growth 
remained subdued during the year as the Bank continued to 
focus on better rated corporate clients. The share of corporate 
fee in the overall fee profile stood at 11%. The rest 7% was 
contributed by Treasury and SME segments.

Non-Interest Income

` in crores

FY19-20

FY18-19

FY17-18

FY16-17

FY15-16

11,019

2,420

2,098

10,127

971

2,032

8,867

1,617

483

7,882

3,400

409

7,502

1,247

623

Fee Income

Trading Profit

Misc Income

During the year, proprietary trading profits increased by 149% to `2,420 crores from `971 crores last year mainly on account 
of higher profits on SLR and bond portfolio in fiscal 2020 compared to fiscal 2019.

The  Bank’s  miscellaneous  income  increased  to  `2,098  crores  compared  to  `2,032  crores  in  fiscal  2019,  comprising  mainly 
recoveries from written off accounts amounting to `1,553 crores in fiscal 2020. Miscellaneous income also includes dividend 
from subsidiaries of `240 crores.

Operating revenue
The  operating  revenue  of  the  Bank  increased  by  17%  to  `40,743  crores  from  `34,838  crores  last  year.  The  core  income 
streams (NII and fees) constituted 89% of the operating revenue, reflecting the stability of the Bank’s earnings.

Operating expenses

Particulars

Staff cost
Depreciation
Other operating expenses
Operating expenses
Cost : Income Ratio
Cost : Asset Ratio

2019-20

5,321
773
11,211
17,305
42.47%
2.09%

2018-19

4,747
710
10,376

15,833
45.45%
2.13%

 (` in crores)

% change

12%
9%
8%

9%

The  operating  expenses  growth  for  the  Bank  moderated 
during  the  year  to  9%  as  compared  to  13%  last  year  as  the 
Bank  continued  to  focus  on  controlling  expenses.  However, 
the  Bank  continues  to  invest  in  expanding  branch  network 
and other infrastructure required for supporting the existing 
and  new  businesses,  as  a  result  of  which  the  operating 
expenses  increased  to  `17,305  crores  from  `15,833  crores 
last  year.  The  Operating  Expenses  to  Assets  ratio  improved 
to 2.09% compared to 2.13% last year.

Staff cost increased by 12% from `4,747 crores in fiscal 2019 
to `5,321 crores in fiscal 2020, primarily on account of 20% 
increase in employee strength from 61,940 as at end of fiscal 
2019 to 74,140 as at the end of fiscal 2020.

Operating Expenses to Assets %

FY19-20

FY18-19

FY17-18

FY16-17

FY15-16

2.09

2.13

2.13

2.17

2.04

Other operating expenses increased by 8% from `10,376 crores in fiscal 2019 to `11,211 crores in fiscal 2020. The increase 
is  primarily  due  to  investments  in  branch  infrastructure  and  technology  to  support  business  growth.  The  Bank  added  478 
branches during fiscal 2020.

65

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
Management’s Discussion and Analysis

Operating profit
During the year, the operating profit of the Bank increased by 23% to `23,438 crores from `19,005 crores last year on account 
of healthy growth in operating revenues along with comparatively lower growth in operating expenses.

Provisions and contingencies

Particulars

Provision for non-performing assets
Provision for restructured assets/SDR/S4A
Provision for depreciation in value of investments
Provision for country risk
Provision for standard assets including unhedged foreign currency exposure
---of which

Provision for loans under moratorium

Provision for other contingencies
---of which

Provision for Non-Banking Assets
Provision for NFB outstanding
Additional provision for COVID-19

Provisions and contingencies

2019-20

12,756
(16)
136
12
1,441

1,118
4,205

1,526
411
1,882
18,534

2018-19

10,221
(20)
300
-
829

-
701

605
-
-
12,031

 (` in crores)

% change

25%
-
(55%)
-
74%

-
500%

252%
-
-
54%

During fiscal 2020, the Bank created total provisions (excluding provisions for tax) of `18,534 crores compared to `12,031 
crores last year. Key items of the same are explained below -

Provisions for NPAs:
The  Bank  provided  `12,756  crores  towards  non-performing  assets  compared  to  `10,221  crores  last  year.  The  increase  in 
provision for non-performing assets is primarily on account of higher slippages during the year as compared to previous year 
and  also  on  account  of  increase  in  provisions  on  existing  NPAs  due  to  ageing,  deterioration  of  security  etc.  Provision  for 
non-performing assets also includes additional provisions required to be created under the 7 June, 2019 circular of the RBI. 
On account of higher provisions for non-performing assets, the credit costs for fiscal 2020 stood at 2.15%, 24 bps higher as 
compared to fiscal 2019.

Provisions for standard assets:
The Bank provided `1,441 crores for standard assets including unhedged foreign currency exposure compared to `829 crores 
last year. This includes an amount of `1,118 crores towards 10% provision on loans under moratorium as per RBI guidelines on 
COVID-19 regulatory package.

Provision for other contingencies:
Provisions for other contingencies for fiscal 2020 amounted to `4,205 crores as compared to `701 crores in fiscal 2019. This 
increase is mainly on account of following –

• 

From fiscal 2020, the Bank has started maintaining systematic provision towards non-fund based outstanding in NPAs, 
prudentially written off accounts, corporate standard advances rated “BB and Below” and all SMA-2 advances as reported 
to CRILC, which amounted to `411 crores for the year.

•  During fiscal 2020, the Bank has made balance provision of `1,605 crores towards land held under non-banking assets 
acquired in satisfaction of claims, which was adjusted from the balance in profit and loss account under reserves and 
surplus in the previous year. During fiscal 2020, the Bank also sold a part of the land parcel which led to write back in the 
provision amounting to `79 crores.

Further,  incrementally,  the  Bank  on  a  prudent  basis  has  made  an  additional  provision  for  COVID-19  of  `1,882  crores, 
based on an internal stress testing exercise. It is important to note that the situation is evolving and it is extremely difficult 
to ascertain with certainty the exact impact on the Bank’s portfolio due to COVID-19 induced lockdown. Considering the 
conscious portfolio choices of the bank in favour of secured nature of lending in the Retail and SME book and higher rated 
book in Corporate, and higher share of salaried and ETB in unsecured book, the prudent provision created does provide 
strength to the balance sheet. The Bank will continue to assess the stress on the portfolio on an ongoing basis and assess 
impact, if any, on prudent provisioning.

• 

66

Statutory Reports 
 
 
 
 
 
 
 
 
 
 
 
 
Provision for tax
Provision for tax for fiscal 2020 stood at `3,277 crores as compared to `2,297 crores for last year. During the year, the Bank 
has elected to exercise the option permitted under Section 115BAA of the Income Tax Act, 1961 as introduced by the Taxation 
Laws (Amendment) Act, 2019. The Bank has recognised provision for income tax for fiscal 2020 in line with the above option. 
This has necessitated a restatement of the opening balance of deferred tax assets as at 1 April, 2019, basis the rate prescribed 
in the aforesaid section. The restatement has resulted in a write down of `2,138 crores which has been fully charged to the 
Profit and Loss account during the year.

Net profit
Net profit for the year ended 31 March, 2020 decreased and stood at `1,627 crores, as compared to the net profit of `4,677 
crores last year, primarily on account of higher provisions and contingencies.

Asset Quality Parameters
The asset quality metrics improved during the fiscal, with reduction in NPA ratios year on year. During the fiscal, the quantum 
of low rated pool of BB and below accounts (excluding investments and non-fund based exposure) reduced and stood at `6,528 
crores as compared to `7,467 crores at the end of fiscal 2019. The Bank added `11,222 crores of corporate slippages during 
the year, of which 84% came from lower rated “BB and below” pool (excluding one account of `751 crores which got upgraded 
during Q4 and downgraded again in same quarter due to technical reasons). Bank’s outstanding in low rated pool of “BB and 
Below” investments and non-fund based accounts is `562 crores and `3,906 crores respectively as at the end of March 2020.

The  Bank  added  `19,915  crores  to  Gross  NPAs  during  the 
year with the Bank’s ratio of Gross NPAs to gross customer 
assets decreasing to 4.86%, at the end of March 2020 from 
5.26% as at end of March 2019.

The Bank added `10,614 crores to Net NPAs after adjusting 
for recoveries and upgradations of `2,715 crores and `6,586 
crores  respectively  and  the  Bank’s  Net  NPA  ratio  (Net 
NPAs  as  percentage  of  net  customer  assets)  decreased  to 
1.56% from 2.06%.

The Bank’s provision coverage has increased during the fiscal 
and stood at 83% after considering prudential write-offs and 
69% excluding prudential write-offs. The Bank’s accumulated 
prudential write-off pool stood at `23,844 crores as at end of 
fiscal 2020 with `7,710 crores being written off during the year.

Gross and Net NPA

Mar-20

Mar-19

Mar-18

Mar-17

Mar-16

1.56

2.06

2.11

0.70

1.67

4.86

3.40

5.26

6.77

5.04

Net NPA as % to Net 
customer assets

Gross NPA as % to Gross 
customer assets

Key ratios

Particulars
Basic earnings per share (`)
Diluted earnings per share (`)
Book value per share (`)
Return on equity (%)
Return on assets (%)
Net interest margin (%)
Profit per employee (` lakh)
Loan to Deposit ratio (Domestic)
Loan to Deposit ratio (Global)

2019-20

5.99
5.97
301.05
2.34%
0.20%
3.51%
2.40
83%
89%

2018-19

18.20
18.09
259.27
8.09%
0.63%
3.43%
7.61
84%
90%

Basic  Earnings  Per  Share  (EPS)  was  `5.99  compared  to  `18.20  last  year,  while  the  Diluted  Earnings  Per  Share  was  `5.97 
compared to `18.09 last year. Return on Equity (RoE) and Return on Assets (RoA) deteriorated during the year and stood at 
2.34% and 0.20% respectively. Book Value per Share increased by 16% to `301.05 from `259.27 last year. Profit per Employee 
stood at `2.40 lakh.

Loan to Deposit ratio of the Bank as on 31 March, 2020 was at 89% with a domestic CD ratio of 83%.

67

Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

Balance Sheet parameters
Assets

Particulars

Cash and balances with RBI
Balances with banks and money at call and short notice
Government securities
Other securities
Total investments
Retail advances
Corporate advances
SME advances
Total advances
Fixed assets
Other assets1
Total assets

2019-20

84,959
12,309
125,982
30,752
156,734
305,400
204,103
61,921
571,424
4,313
85,426
915,165

2018-19

35,099
32,106
120,239
54,730
174,969
245,812
183,402
65,584
494,798
4,037
59,988
800,997

 (` in crores)

% change

142%
(62%)
5%
(44%)
(10%)
24%
11%
(6%)
15%
7%
42%
14%

1 includes Priority Sector Lending deposits of `46,463 crores (previous year `28,162 crores)

Total  assets  increased  by  14%  to  `915,165  crores  as  on  31 
March, 2020 from `800,997 crores on 31 March, 2019, driven 
by 15% and 142% growth in advances and cash and balances 
with RBI, respectively.

Advances
Total advances of the Bank as on 31 March, 2020 increased by 
15% to `571,424 crores from `494,798 crores as on 31 March, 
2019, largely driven by healthy growth in the retail segment. 
Retail  advances  comprised  53%  of  total  advances  and  grew 
by  24%  to  `305,400  crores,  corporate  advances  comprised 
36% of total advances and grew by 11% to `204,103 crores 
and  SME  advances  constituted  11%  of  total  advances  and  
de-grew by 6% to `61,921 crores.

Domestic advances of the Bank as on 31 March, 2020 grew 
by  15%  to  `526,786  crores  from  `456,683  crores  as  on  31 
March,  2019.  Further,  domestic  corporate  advances  of  the 
Bank  as  on  31  March,  2020,  increased  by  13%  to  `175,087 
crores from `155,421 crores as on 31 March, 2019.

The  retail  lending  growth  was  led  by  auto  loans,  personal 
loans,  and  credit  cards.  Mortgages  continue  to  grow  slower 
than the retail lending growth. Home loans remain the largest 

Composition of Retail Advances

Advances

` in crores

Mar-20

Mar-19

Mar-18

Mar-17

Mar-16

↑11% YoY

↑24% YoY

↓6% YoY

204,103

305,400

61,921

183,402

245,812

65,584

174,445

206,464

58,740

155,904

167,993

49,172

155,384

138,521

44,869

Corporate

Retail

SME

Retail Advances as % to Total Advances

Mar-20

Mar-19

Mar-18

Mar-17

Mar-16

53%

50%

47%

45%

41%

Mar-20

Mar-19

Mar-18

Mar-17

Mar-16

35%

12%

13%

13%

9%

5%

4%

9%

38%

14%

11%

12%

9%

5%

3%

8%

40%

15%

11%

10%

8%

3%4%

9%

44%

16%

10%

8%

8%

4%

2%

8%

45%

17%

9%

8%

8%

1%3%

9%

Home loans
LAP

Rural lending
CC

Auto Loans
SBB

PL
Others

retail  segment  and  accounted  for  35%  of  retail  loans,  rural 
lending 12%, loans against property (LAP) 9%, personal loans 
(PL) and credit cards(CC) were 18%, auto loans 13% and Small 
Banking Business (SBB) loans were 4%, while non-schematic 
loans  comprising  loan  against  deposits  and  other  loans 
accounted for 9%.

Investments
The  investment  portfolio  of  the  Bank  de-grew  by  10%  to 
`156,734  crores.  Investments  in  Government  and  approved 
securities,  increased  by  5%  to  `125,982  crores.  Other 

68

Statutory Reports 
 
 
 
 
 
 
 
 
investments, including corporate debt securities, decreased by 44% to `30,752 crores. 89% of the government securities have 
been classified in the HTM category, while 84% of the bonds and debentures portfolio has been classified in the AFS category.

Other Assets
Other assets of the Bank as on 31 March, 2020 increased to `85,426 crores from `59,988 crores as on 31 March, 2019, mainly 
on account of following –

• 

• 

Priority  Sector  Shortfall  deposits  increased  to  `46,463  crores  as  on  31  March,  2020  from  `28,162  crores  as  at 
previous year end.

Positive mark-to-market receivable on forex and derivative contracts increased from `9,498 crores as on 31 March, 2019 
to `16,143 crores as on 31 March, 2020, primarily on account of movement in INR/USD exchange rate during the year.

Liabilities and shareholder’s funds

Particulars

Capital
Reserves and Surplus
Total shareholder’s funds
Deposits
-  Current account deposits
Savings bank deposits
- 
-  CASA
-  Retail term deposits
-  Non-retail term deposits
-  Total term deposits
Borrowings
In India
- 
- 

Infra bonds

-  Outside India
Other liabilities and provisions
Total liabilities and shareholder’s funds

2019-20

564
84,384

84,948
640,105
90,114
173,592
263,706
253,437
122,962
376,399

147,954
92,493
20,880
55,461
42,158
915,165

2018-19

514
66,162

66,676
548,471
89,265
154,129
243,394
198,914
106,163
305,077
152,776
83,037
16,705
69,739
33,073
800,997

 (` in crores)

% change

10%
28%

27%
17%
1%
13%
8%
27%
16%
23%
(3%)
11%
25%
(20%)
27%
14%

Shareholder’s funds
Shareholder’s funds of the Bank increased from `66,676 crores as on 31 March, 2019 to `84,948 crores as on 31 March, 2020. 
This is mainly on account of increase in capital and reserves due to conversion of share warrants and raising of capital through 
Qualified Institutional Placement (QIP).

Deposits
The total deposits of the Bank increased by 17% to `640,105 crores against `548,471 crores last year. Savings Bank deposits 
reported a growth of 13% to `173,592 crores, while Current Account deposits reported increase of 1% to `90,114 crores. As 
on 31 March, 2020, low-cost CASA deposits remained stable amounting to `263,706 crores, and constituted 41% of total 
deposits as compared to 44% last year. Savings Bank deposits on a daily average basis, increased by 11% to `153,919 crores, 

Deposits

` in crores

Mar-20

Mar-19

Mar-18

Mar-17

Mar-16

376,399

173,592

90,114

305,077

154,129

89,265

209,771

148,202 95,650

201,329

126,048 87,002

188,523

105,793 63,652

Term Deposits

` in crores

Mar-20

Mar-19

Mar-18

Mar-17

Mar-16

253,437

122,962

198,914

106,163

137,795

71,976

123,925

77,404

121,955

66,568

Term

Savings

Current

Retail

Corporate

69

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
Management’s Discussion and Analysis

while Current Account deposits reported a growth of 8% to `69,431 crores. The percentage share of CASA in total deposits, 
on a daily average basis, was at 40% compared to 44% last year.

This year the Bank significantly ramped up its focus on retail term deposits. As on 31 March, 2020, the retail term deposits 
grew 27% and stood at `253,437 crores, constituting 67% of the total term deposits compared to 65% last year. As on 31 
March, 2020, CASA and retail term deposits constituted 81% of total deposits.

Borrowings
The  total  borrowings  of  the  Bank  decreased  by  3%  from  `152,776  crores  in  fiscal  2019  to  `147,954  crores  in  fiscal  2020. 
Domestically, the Bank raised `4,175 crores through Infrastructure bonds during the fiscal. The outstanding balance in long 
term infrastructure bonds as on 31 March, 2020 was `20,880 crores.

Capital Management
The Bank continues its endeavour for greater capital efficiency and shoring up its capital adequacy to enhance shareholder 
value. During the year ended 31 March, 2020, the Bank allotted 45,357,385 equity shares at a price of `565 per share pursuant 
to exercise of convertible share warrants by the warrant holders. As a consequence, the paid-up share capital of the Bank has 
increased by `9 crores and the reserves of the Bank have increased by `2,551 crores after charging off issue related expenses.

Further,  during  the  year  ended  31  March,  2020,  the  Bank  raised  additional  equity  capital  through  a  Qualified  Institutional 
Placement  of  198,728,139  shares  at  a  price  of  `629  per  share.  As  a  consequence,  the  paid-up  share  capital  of  the  Bank 
has increased by `40 crores and the reserves of the Bank have increased by `12,393 crores after charging off issue related 
expenses.  The  funds  mobilised  for  equity  raising  were  utilised  for  enhancing  the  capital  adequacy  ratio  and  for  general 
corporate purpose.

Movement of CRAR during fiscal 2020

Capital Adequacy Ratio as on 31 March, 2019

Increase due to warrant conversion
Increase due to QIP issue

  Decrease on account of consumption
Capital Adequacy Ratio as on 31 March, 2020

%

15.84
0.45
2.12
(0.88)
17.53

The Bank has also been focusing on increasing the proportion of lower Risk Weighted Assets (RWA). The Bank’s Risk Weighted 
Assets (RWA) to Asset ratio improved from 69% as at the end of fiscal 2019 to 67% at the end of fiscal 2020.

During the year, the Bank’s capital consumption was modest, driven by improvement in RWA intensity. The Bank has invested 
in Yes bank shares during the year, pursuant the reconstruction scheme aggregating `600 crores. The said investment has not 
been treated as HTM for capital adequacy purposes. If the investment was treated as HTM, our overall capital adequacy ratio 
and CET-1 would improve by 14 bps.

The Bank’s capital position continues to be strong and is sufficiently robust for it to pursue growth opportunities.

The Bank’s overall capital adequacy ratio (CAR) under Basel III stood at 17.53% at the end of the year, well above the benchmark 
requirement of 9.00% stipulated by Reserve Bank of India (RBI). Of this, the Common Equity Tier I (CET I) CAR was 13.34% 
(against minimum regulatory requirement of 5.50%) and Tier I CAR was 14.49% (against minimum regulatory requirement of 
7.00%). As on 31 March, 2020, the Bank’s Tier II CAR under Basel III stood at 3.04%.

The following table sets forth the capital, risk-weighted assets and capital adequacy ratios computed as on 31 March, 2020 
and 31 March, 2019 in accordance with the applicable RBI guidelines under Basel III.

70

Statutory Reports 
 
Particulars

Tier I capital
Tier II capital
Out of which

-  Tier II capital instruments
-  Other eligible for Tier II capital

Total capital qualifying for computation of capital adequacy ratio
Total risk-weighted assets and contingencies
Total capital adequacy ratio
Out of above

-  Common equity tier I capital ratio
-  Tier I capital ratio
-  Tier II capital ratio

2019-20

88,449
18,556

13,095
5,461
107,005
610,527
 17.53%

 13.34%
 14.49%
 3.04%

 (` in crores)

2018-19

69,238
18,221

14,450
3,771
87,460
552,048
15.84%

11.27%
12.54%
3.30%

Business Overview
The Bank outlined its medium term strategy last year- GPS. The Bank’s aspiration on the key vectors of GPS are -

•  Growth: Deliver above average growth of in deposits (CASA+RTD) and advances

• 

• 

Profitability: Deliver a consistent RoE of 18%; drive operating cost efficiencies

Sustainability: Be predictable and well managed

•  One Axis: Drive a culture of unity across the Bank’s various departments, products and subsidiaries

The Post-COVID-19 scenario has altered our outlook on certain near term business strategies, however our commitment to 
GPS and its goal posts remains intact. We will continue to consider Growth, Profitability and Sustainability as imperative to 
all the decisions we take in the Bank.

Over the last year, we have embraced GPS across the Bank and our individual business segment performance is reflective of this.

An overview of the Bank’s various business segments along with their performance during fiscal 2020 and future strategies is 
presented below:

Retail Banking
The Retail Banking segment continues to be a key driver of the Bank’s overall growth strategy. Over the years, the Bank has 
maintained  its  focus  on  customer  centricity  with  deep  understanding  of  their  financial  needs  and  excellence  in  delivery  of 
bespoke personalised solutions. This has not only strengthened the Bank’s relationship with the customers but the customers 
have also made Bank their preferred financial solutions partner.

The  Retail  business  segment  encompasses  a  wide  array  of  products  and  services  across  deposits,  loans,  investments  and 
payment solutions, which are delivered through multiple physical and digital channels to the Bank’s customers.

Retail liability products include savings accounts and term deposits that are customized for certain target groups, such as high-
net-worth individuals, senior citizens, women, defence personnel, students and salaried employees.

Retail lending products include home loans, automobile loans, two wheeler loans, commercial vehicle loans, personal loans, 
gold loans, education loans, credit cards, loans against term deposits, loans against securities, small business banking loans and 
agriculture loans.

The Bank’s Retail Banking business unit also offers other products and services such as debit and credit cards, forex cards, bill 
payment services and wealth management services. The Bank also markets third party products such as mutual funds, life and 
non-life insurance policies and Government savings bonds. A wide range of liability and asset products and services are also 
offered to non-resident Indians (“NRIs”).

To provide an omni-channel superlative customer experience to a larger segment of India’s population, the Bank has developed 
a wide network of fully interconnected retail branches, extension counters, ATMs, asset sales centres, call centres, an Internet 
banking channel and mobile banking platform.

71

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
Management’s Discussion and Analysis

The Bank’s deep customer relationship, focused execution, wide distribution and strong digital capabilities has helped it to 
improve customer experience and gain market share over the years. During fiscal 2020, Retail segment contributed 68%, 53% 
and 64% of the Bank’s deposits, advances and fee income respectively.

The Bank continues to remain one of the strongest banking brands and among the top 20 brands in the country, standing apart 
from peers with a differentiated identity of being seen as an approachable and trustworthy institution. During the year, the 
Bank launched new brand philosophy – Dil Se Open, which aims to cement strong brand value among the stakeholders, with 
a two-fold focus on bolstering customer-facing interfaces and simplifying and strengthening various process gaps to enable 
employees to deliver better customer experience on ground.

Recent  challenges  in  the  macro  environment  due  to  COVID-19  require  a  nimble  response  to  the  emerging  situation.  Bank 
has identified various short and medium-term levers and crafted an action plan to help us navigate through the challenging 
situation including keeping a close tab on geographies and segments as they open up. Further, Bank is using this opportunity 
to  re-imagine  the  new  normal:  the  future  of  work  and  banking  will  be  very  different.  The  Bank  is  focusing  its  efforts  on 
accelerating digital adoption across various processes within the Bank, strengthening credit and risk policies, and proactively 
managing collections.

The Bank has continued to engage with customers across various verticals leveraging Bank’s digital channels, addressing their 
needs and concerns and ensuring delivery of smooth customer experience. The Bank is focusing on digital customer acquisition 
and also enabling sales resources to effectively engage with the customers. The Bank has ensured that customers are guided 
well while opting for the moratorium. The Bank has been focused on employee safety and education through various initiatives 
including specific learning and development interventions. Specific initiatives have also been taken for making both employees 
and customers more digitally active. The Bank has also facilitated DBT withdrawals for both Axis and non-Axis customers in 
remote geographies. Social distancing and hygiene norms have been maintained at all our outlets while taking care of all the 
financial needs of Bank’s customers.

The Bank will continue to scale up its efforts towards ensuring safety of our employees and serving customer needs in these 
challenging  times.  The  Bank’s  long  term  strategy  and  ambitions  remain  intact,  and  remain  focused  on  developing  an  agile 
response to the current crisis which supports Bank’s strategy.

Retail Deposits
A key element of the Bank’s strategy has been the shift from a product centric to a customer centric approach with an objective 
to have sharper growth in deposits from existing as well as new customers in its Retail franchise.

The growth in deposits has remained the driver of Bank’s balance sheet growth. During the year, the Bank continued its focus 
on garnering higher share of Current Accounts and Savings Accounts (CASA) deposits plus retail term deposits. The Savings 
Bank deposits grew by 13% while the retail term deposits grew by 27% during the year. As on 31 March, 2020, the Bank had 
over 23 million savings account customers.

Building  a  quality  liability  franchise  has  been  a  key  focus  area  for  the  Bank  and  it  has  taken  initiatives  towards  improving 
the quality of acquisition and deepening the relationship with its existing deposit customers. Earlier this year, the Bank had 
re-organised  the  Retail  business  segment  structure  and  created  a  new  vertical  structure  in  Liability  Sales  to  drive  greater 
focus  on  new  customer  acquisition  on  the  CASA  and  retail  term  deposits.  To  ensure  that  the  product  designs  continue  to 
remain contemporary, competitive and engaging and to reach out to new consumer segments, the Bank also launched Prestige 
Savings and Salary Account earlier during the fiscal year.

Savings Accounts segments like Priority, Prestige, Burgundy, NRI and Government savings continue to be the primary focus 
areas of the Bank. In order to acquire RTD from New to Bank (NTB) customers the Bank launched Express FD, a digital Fixed 
Deposit which allows fixed deposit accounts to be opened through digital mode in quick time and with zero issuance fees.

In order to serve the deposit customers better and deepen relationships with them, the Bank has organically built its branch 
network over the years. The Bank undertakes a detailed study of the demographic factors of an area to assess its business 
potential before setting up a branch. The Bank has an evenly distributed branch presence across various geographies catering 
to the needs of diverse customer groups.

During the year, the Bank opened 478 branches, highest number of branches in any given fiscal year. As on 31 March, 2020, 
the Bank had a network of 4,528 domestic branches and extension counters as compared to 4,050 domestic branches and 
extension counters as at the end of 31 March, 2019.

72

Statutory ReportsBack office operations are centralized at central processing units allowing the Bank’s branch network to focus on business 
acquisition and expanding customer relationships. As on 31 March, 2020, the Bank had 326 central processing centres, 13 
service branches, 12 extension counters and 95 specialized branches (lending centres).

The Bank was the first private sector Bank to introduce recyclers, which can both accept and dispense cash. As on 31 March, 
2020, the Bank had deployed 5,433 recyclers/cash deposit machines that handled, 70% of the overall cash deposits at the 
Bank, leading to efficient use of Bank’s staff. The realm of technology has changed the world’s expectations into real time 
fulfilment and more so of the customers in terms of Bank’s products. Understanding the need of the hour, the Bank introduced 
8 Instant Fulfilment campaigns (Credit Card onboarding, Card Portfolio products, FD/RD booking, Mutual Fund - SIP, Insurance 
Renewal) for customers on its ATM channel; 6 of which are as a first ever initiative in the banking industry. This helped to 
achieve 1lac+ instant sale of products in fiscal 2020.

The Bank’s geographical reach in India now extends to 35 states and union territories, covering 2,559 centres and 682 districts. 
Around 16% of the Bank’s branches are in rural areas and 76% of the Bank’s rural branches are in unbanked locations.

As a part of essential service, 99% of Axis Bank branches remained operational during the lock down phase implemented by 
the government to tackle COVID-19 outbreak. Moreover, Bank has ensured 96% availability of (<24 hour down) ATMs and 
Recyclers for customers despite the challenges faced during lock down. The Bank through its branches and BCs facilitated 
the customers for withdrawal of money received under PMGKY scheme as per Govt. directive. The Bank also enabled and 
strengthened its operational processes through Digital platforms to encourage customers for using the same.

Retail Lending
The  growth  of  retail  and  consumer  lending  in  India  has  been  a  consequence  of  growing  affluence  and  changing  consumer 
behaviour. Retail Lending is one of the Bank’s core growth areas. The Bank’s focused marketing approach, product innovation, 
risk  management  systems  and  competent  back-office  processes  have  contributed  to  the  strength  of  the  Bank’s  retail 
lending strategy.

The four core components of the Bank’s retail lending strategy focus on cross-selling to existing deposit customers; focusing on 
distribution through branches; continue leveraging digital platforms and advanced data analytics engine driving underwriting.

Existing to Bank advantage: As a part of the business growth plans, the penetration into the internal customer base is a critical 
component of the strategy given the benefits of the customer stickiness, portfolio performance and lower acquisition cost. 
The Bank continues to focus on upselling and cross selling opportunities for its products to the existing customers. Branches 
play an important role in this with almost 47% of retail advances being sourced at branches.

Geographical  connect:  The  Bank’s  strong  geographic  presence  through  its  robust  network  of  branches  and  loan  centres, 
has helped to cater to a wide strata of society especially in the rural and semi urban areas. The Bank continues to focus on 
deepening and expanding its presence in rural and semi-urban locations through physical and digital technological support.

Digital  Edge:  Digital  technology  has  played  a  key  role  in  delivering  superior  customer  service  and  increased  customer 
transactions. During the year, the Bank launched project ‘Aarambh’ that facilitates digitally assisted sales of multiple products 
through a single journey and offers real time point of sale offers for cross-sell to the Bank’s customers. The Bank will continue 
to leverage various digital platforms with a view to enhance automation in lending and improving process efficiencies. The 
Bank sourced 44% of the personal loans through paperless digital platforms. Further, during the year the Bank sourced 19% 
of business loans digitally.

Advanced data analytics engine: The Bank‘s strategy has been to diversify its portfolio and to build a well-diversified portfolio 
book  without  compromising  on  the  prudent  risk  management.  The  Bank  has  over  the  years  invested  significantly  in  data 
analytics. The Bank has been actively leveraging its strong Business Intelligence capabilities as a predictive analytical tool to 
understand customer’s financial characteristics which help in developing robust credit decision models. This approach has also 
been complemented with the effective collections set up and strategy.

The Bank has grown its Retail Lending portfolio strongly over the last decade with a CAGR growth of 31% over the last 10  
years and currently stands at `305,400 crores as on 31 March, 2020, up 24% over last year. The Bank continued to increase 
its share of retail loans to total advances, which stood at 53% as compared to 50% last year. While the Bank has significantly 
diversified the book over the years in terms of product offerings, the book continues to remain largely secured at 80% of the 
book with home and mortgage finance, automobile finance and loans against property being the major components of the 
Bank’s retail lending portfolio, constituting 35%, 13% and 9% respectively. The proportion of higher yielding Retail Lending 
products comprising mainly of Personal Loan, Credit Card and Small Business Banking (SBB) stood at 22% as on 31 March, 2020.

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Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

Priority Sector Lending (PSL)
Priority  sector  advances  include  loans  to  the  agriculture  sector,  micro  and  small  enterprises,  financial  inclusion  sector, 
microfinance loans, loans to certain weaker sectors, housing and education finance up to certain ceilings and loans to fund the 
purchase of eligible assets and investments in eligible securitized assets. Deposits with NABARD on account of shortfall in 
priority sector business targets are also eligible for priority sector lending.

The Bank continues to focus on achieving the PSL targets and sub targets prescribed by the regulator. As on 31 March, 2020, 
Bank had average PSL achievement of 41.77% for fiscal 2020. Bank’s current business model generates PSL advances, which 
meet the overall 40% requirement to a great extent. The Bank has also been buying PSL certificates (PSLC) to narrow the gap 
between achievement and RBI mandated targets in the sub segments. During fiscal 2020 the Bank purchased PSLCs of an 
aggregate amount of `48,321 crores at a cost of `611 crores.

The Bank has increased its emphasis on products that can be offered to MSMEs, Agri Sector and weaker section in order to 
drive the PSL sub-target achievements. The digital lending channels have been enhanced to facilitate quicker turnaround time 
for sanction and disbursement of loans to MSME borrowers. Newer platforms are being developed that will help reach out to 
potential borrowers and disburse loans seamlessly. The Bank continues to focus on augmenting the small ticket size loans with 
competitive features. Crop Loans to small and marginal farmers and microfinance business targeted at women borrowers from 
low income households is also being scaled up for sub target achievements.

The Bank has been working towards increasing its presence in specific rural and semi-urban geographies across India, where 
the Bank has lesser penetration in agricultural advances and MSME lending. The Bank continues to undertake activities that 
promotes financial literacy and awareness of the banking services with an aim to cover the under banked borrowers under 
this PSL drive.

Payments
As the economy continues to go digital, there has been a tremendous growth in the share of retail payments with huge jump 
in the volumes of low value transactions on account of wider acceptability, convenience and government push. Though digital 
payments are outgrowing cash transactions, there still remains a large opportunity to grow them further.

Digital Payments continue to be at the core to the Retail Banking strategy as it represents not only the face of the franchise 
but also increases customer engagement, drives profitability and partnerships. During the year, the Bank launched Axis Bank 
Flipkart Credit Card a co-branded credit card offering best-in-class benefits both on online and offline spends. The Bank also 
launched co-branded credit card with Indian Oil Corporation and Freecharge. All these launches have opened up opportunities 
in two new customer segments – Known to Bank (KTB) and New to Bank (NTB). The Bank believes these two segments will 
have significant contribution in future sourcing.

The Bank also launched two new Credit Cards in the premium segment strengthening its position in this highly competitive 
segment. Axis Bank Magnus Credit Card is a premium credit card with exclusive travel, lifestyle and health benefits. The card 
comes with a complimentary travel ticket and airport concierge services, built for the luxurious traveller. Burgundy Private One 
card, a first of its kind luxury three-in-one credit card was launched for high networth and ultra-high networth clients. This 
card provides the customer with added benefits to withdraw cash or make international transactions at no additional cost and 
also serves as debit card and forex card. During the year, the Bank partnered with Flipkart and Amazon during their festival 
sales period; contributing significantly to total festive sales spends.

The  Bank  continues  to  focus  on  its  digital  first  initiatives.  The  Bank  sourced  45%  of  credit  cards  through  paperless  digital 
platforms. The Bank continued focus on affluent segment helped improve Affluent Credit Card sourcing mix to 12% of overall 
volumes in fiscal 2020 as compared to 9% for previous year.

The Bank is one of the largest debit card issuers in the country, with a base of 24.51 million as on 31 March, 2020. The Debit 
Cards portfolio has seen an increase of 15% in spends from `44,610 crores in last year to `51,516 crores.

The Bank’s merchant acquiring business continues to be one of the largest acquirers in the country with a base of 5.22 lakhs 
installed terminals of which 3.08 lakhs terminals are enabled for accepting contactless payments. The throughput acquired has 
seen a growth of 32% YTD during the year as compared to last year.

The Bank remains committed towards promoting a less cash-focused digital economy, and enjoys a strong market position 
across most digital payments spaces in India. The digital payments space also provides opportunity to attract and cross-sell to 
non-Axis Bank customers.

74

Statutory ReportsThe Digital Payments business registered strong growth during the fiscal year. UPI transactions touched a new high with Axis 
Bank powering over 22 crores UPI transactions a month, making Axis the second largest PSP player. The UPI acquiring throughput 
too saw tremendous pickup during the year with 46% YOY growth and over 1 lakh merchants onboarded till date. During the 
year, the Bank ventured into offline acquiring as well, partnering with Google SMB, Reliance, FBB, Innoviti and Pine Labs.

Among the key innovations this year, UPI was enabled as a mode of payment for outstanding on Axis Bank Credit Cards and 
loans, and for investing in IPOs. More than 50,000 IPO mandates were set up via Axis UPI during the year. These innovations, 
with  a  high-end  tech  stack,  have  helped  Axis  partner  with  marquee  players  in  the  market  such  as  CRED,  Amazon  &  Bajaj 
Finserv and acquire over 9.5 crores customers VPA’s for the UPI business. The Bank gained a major share in IMPS transactions 
processing over 43 million transactions a month and saw a jump in its ranking from 5th to 2nd as at end of 31 March, 2020.

Wealth
The Bank’s Wealth Management business ‘Burgundy’ continues to be among the top wealth management franchises in the 
country  with  assets  under  management  of  over  `1.47  trillion  as  at  end  of  31  March,  2020.  Since  its  launch  in  2014,  the 
wealth  management  business  that  offers  unique  and  personalised  wealth  management  advisory  and  solutions  to  the  Ultra 
HNI,  Affluent  and  Emerging  Affluent  customers,  has  steadily  diversified  its  offerings  and  has  gained  the  trust  of  over  1.6 
lakh customers.

The Bank has over the years strengthened and deepened relationship with its customers by providing a wide platform for 
addressing the clients’ financial needs in partnership with the Bank’s subsidiary companies and several third party product 
providers across products like Bonds, Mutual Funds, Portfolio Management Services, Alternative Investment Funds, Equity & 
Derivatives, Life & General Insurance, among others.

During the year, the Bank launched the Burgundy Private proposition for high and ultra-high net-worth customer segments in 
December 2019. The Burgundy Private proposition leverages the strength of ‘One Axis’ and offers the combined expertise of 
the Bank and its subsidiaries to cater to the distinct and advanced wealth needs of this client segment. Within four months of 
its launch, the Burgundy Private has scaled up rapidly to cover over 850 families across 15 key locations with assets of nearly 
₹17,700 crores as at 31 March, 2020.

The challenging investment environment notwithstanding, the business continued on its growth trajectory last year to grow 
the customer base by 14%. Since 2014, the revenues for the Burgundy business have grown at a CAGR of ~38% and AUM has 
grown at CAGR of ~28%.

Retail Forex and Remittance business
The  Bank  offers  a  range  of  forex  and  remittances  products  to  its  retail  customers,  which  include  forex  cards,  inward  and 
outward wire transfers, remittance facilities through online portal as well as through collaboration with correspondent banks 
and exchange houses.

The Bank continues to be one of the largest players in prepaid forex card market with its flagship offering of Multi-currency 
card that allows users to load 16 currency options in one card. Additionally, the Bank offers World Traveller Forex Card in 
association with Miles & More, Europe’s largest traveller loyalty programme, aimed at frequent flyers which is an industry first 
in this segment.

In line with the rapid customer adoption of digital channels for banking transactions, the Bank provides convenient online 
offerings across the Retail Forex and Remittance product portfolio. RemitMoney, an online remittance portal available to NRIs 
across 7 geographies, provides competitive and user-friendly platform to send money to their beneficiaries in India. The Bank’s 
customers can initiate outward remittances through their Internet Banking access without having to submit any paperwork. 
This  convenient  option  resulted  in  continued  increase  in  the  number  of  transactions  processed  through  this  channel  on  a 
yearly basis. The Bank also offers instant reload facility to its account holders on their Multi-currency forex cards for travellers 
on-the-go who need not worry anymore about running out of cash while abroad.

Third Party Distribution
The Bank today is one of the leading distributors of third party products including mutual fund schemes, life insurance, health 
insurance and other general insurance policies. The Bank offers comprehensive investment and protection solutions, to cater 
to the diverse needs of each customer segment, adopting tech-enabled delivery mechanisms across all customer touch points.

In terms of investment products, the Bank ranks among the top 4 distributors in Assets Under Management (AUM). The Bank 
through its dedicated in-house research desk, identifies the best mutual fund schemes based on qualitative and quantitative 
parameters. Currently, the Bank distributes Mutual Funds schemes of 18 major Asset Management Companies, through its 

75

Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

diversified  branch  network  and  digital  channels  based  on  the  customers’  lifecycle  and  investment  requirements.  The  Bank 
has 1.4 million mutual fund customers and has earned the Wall of Fame at the UTI Mutual Fund and CNBC TV18 Financial 
Advisor Awards in 2018-19, for being conferred the Best Private Bank for 2 consecutive years. The Bank also offers various 
AIF products to its customers, as approved by SEBI.

The Bank offers online trading services to its customers in collaboration with Axis Securities Ltd (a 100% subsidiary of the 
Bank) under the brand name Axis Direct. Through its branches, the Bank has sourced more than 2 million total customers 
for Axis Direct.

For its life insurance distribution business, while the Bank already had a tie up with Life Insurance Corporation of India and Max 
Life Insurance Company Limited, it entered into partnership with Bajaj Allianz Life Insurance Company Limited in November 
2019. The Bank continues to focus on providing need based product options to cater to the financial security of customers and 
has secured the lives of over 1.4 million customers since the inception of partnerships.

In General Insurance, the Bank continues to distribute health insurance products for TATA AIG General Insurance Company 
Limited  and  HDFC  Ergo  Health  Insurance  Company  Limited  (erstwhile  Apollo  Munich  Health  Insurance  Company  Limited) 
with  a  focus  to  offer  diverse  insurance  solutions  to  retail  and  corporate  customers,  the  Bank  has  recently  tied  up  with 
Bharti Axa General Insurance Company Limited and Aditya Birla Health Insurance Limited for general and health insurance 
products respectively.

Third Party Distribution contributed 16% of total Retail Bank fee income in fiscal 2020.

Digital Banking
Customers today desire instant gratification and seamless experience across various channels. The Bank is constantly striving 
towards  digital  excellence  and  has  remain  focused  on  redesigning  and  simplifying  customer  journeys  to  improve  customer 
experience in onboarding, transactions and servicing.

The Bank has taken significant steps towards increasing its digital presence by investing significantly in building enterprise level 
digital capabilities. Digital technologies today allow for several innovations driven by data and technology. The Bank aims to 
deliver sustainable value through digital banking and become the leader in customer experience in India by introducing new 
products and segments.

With  its  dominant  presence  on  conventional  digital  channels  like  Mobile  Banking  app  and  Internet  Banking  platform,  the 
Bank is strengthening its reach towards new age banking channels like Axis Aha chatbot and Alexa voice banking along with 
initiatives to embrace cutting edge banking on Whatsapp and API integrated banking.

During  the  year,  the  Bank  has  taken  several  initiatives  in  Digital  Bank  to  address  growing  customers  needs  and  provide 
superlative customer experience. The Digital team introduced smart statement which analyses the customers’ category wise 
spends on Mobile App; launched Axis Voice Banking on Alexa to assist customer to know their account balance and credit card 
bill through voice command. The digital initiatives with respect to journey optimization which entailed a seamless, paperless 
and  quick  onboarding  experience,  along  with  introduction  of  the  new  journey  on  the  mobile  app  also  aided  the  growth  in 
online mutual funds business. The online investments platform helped the digitally active customer base to invest in different 
categories of mutual funds and monitor portfolio online. The overall discoverability of investment products was also enhanced 
across digital assets of the Bank.

The Bank has seen an increase of 92% in total number of registrations on Mobile Banking and a 15% growth in total registered 
customers on Internet Banking platform on year on year basis which shows high customer adoption of digital channels. More 
than 70% of the new digital registration are mobile first. All these efforts have culminated into making the Axis Mobile app as 
one of the highest rated banking app in Playstore and Appstore. In recognition of all these initiatives, Axis Bank won the Best 
Mobile App award for Citizen Centric Services at The ET Government DigiTech Conclave & Awards, 2019. The Bank also won 
the Best Digital Bank award for the second consecutive year at The Financial Express ‘India’s Best Banks’ awards ceremony.

Wholesale Banking
The Bank’s Wholesale Banking business unit offers various loan and fee-based products and services to large, mid-corporate 
and multi-national clients as well as commercial banking group (including small and medium enterprises as well as micro, small 
and medium enterprises).

During the year, the Bank reoriented and strengthened the organization structure in Wholesale segment with an objective 
to streamline and simplify functioning and bring in greater business focus, improve profitability, productivity and efficiency. 
Business relationship and product specialists’ responsibilities have been segregated to ensure sharper focus on client coverage 
and product groups through Wholesale Banking Coverage Group and Wholesale Banking Products Group, respectively.

76

Statutory ReportsWholesale Banking Coverage Group
The Wholesale Banking Coverage Group offers various Loan Products such as Working Capital Loans, Overdrafts, Short and 
Long Term Loans, Import and Export Finance that are specially designed to meet all financing requirements to Government 
clients, large corporates, multi-national and mid-sized coverage clients. In an effort to create an integrated Wholesale Banking 
franchise the Bank has reorganized the coverage structure in fiscal 2020, as follows:

Large Corporate

Mid Corporate

Focused Segmental
Coverage

Commercial Banking

Re-Oriented Coverage Groups

• 

Large Corporates: covering all corporate clients with turnover greater than `1,000 crores;

•  Mid-Corporates: covering all corporate clients with turnover between `250 crores and `1,000 crores; and

• 

Focused  Segmental  Coverage:  covering  Strategic  Clients,  Government-owned  entities,  Multi-national  companies  and 
financial institutions group companies.

• 

Commercial Banking Coverage Group (CBCG): caters to businesses with turnover between `10 crores to `250 crores.

With  the  re-orientation  of  the  Corporate  Banking  vertical  of  the  Bank,  the Wholesale  Coverage  Group  is  now  augmented 
to deliver “One Axis” to the customer. Besides credit products, the Coverage group also delivers trade, forex and derivative 
solutions, payments and cash management systems, tax payments, salary accounts and trust services, commercial and credit 
cards etc. with the support of a well-defined Wholesale Banking Products team. The Bank today presents itself as a large scale 
full service Wholesale Bank through its subsidiaries across Investment Banking, Commercial Banking and Transaction Banking 
with linkages to Retail. The Bank has leveraged One Axis to provide comprehensive solutions to its clients thereby deepening 
the relationship further.

During the fiscal 2020, the Bank’s Corporate loan growth was up 11% over fiscal 2019. The Bank’s domestic corporate loan 
book growth was strong with a YoY growth of 13%. The Bank continued to implement its strategy of de-growing the overseas 
loan book aligned to the focus shift of top business houses to tap opportunities in the domestic market.

The Corporate lending business in the Bank continued to emphasise doing business with higher rated corporates focussing 
on having higher share of the cash flows of these corporates through working capital facilities and cash management services 
arrangements.  The  Bank  also  participated  in  some  of  the  NCLT  related  resolution  cases  funding  marquee  groups  and  high 
rated corporates.

During the start of the year, the credit underwriting function was taken out from the businesses and was made an independent 
function. The Bank’s strategy of sectoral approach to portfolio diversification and credit continued, where the focus was on 
identifying  sector  specific  opportunities  and  risks;  and  grow  accordingly.  The  Bank  has  defined  industry,  group  and  rating 
based single borrower exposure limits and monitors it on a regular basis with a view to identify risk and takes proactive action 
to mitigate them.

Approximately,  95%  of  new  sanctions  in  the  corporate  book  were  to  companies  rated  ‘A-‘  or  better.  Presently,  83%  of 
outstanding standard corporate book is to companies rated ‘A-’ and above. Further, portfolio diversification through a sectoral 
approach to credit has helped the Bank to continue reducing the concentration risk. 

Over the last couple of years, the Bank has deepened the integration into the customer value chain cutting across the value 
chain. On the payments side, Bank continues to gain market share by developing unique value proposition to vendors and 
other stakeholders. With the re-organisation of the Wholesale Banking Group, the focus now is more on digital innovation 
with improvement in process quality at the core. These innovations have been recognized by various industrial bodies (Best 
Banking Innovation of the Year- 2020- Banking Frontiers (Finnoviti, Best Banking Technology of the Year 2020 – Internet and 
Mobile  Association  of  India)).  Corporate  Internet  Banking  Mobile  App  had  more  than  1.7  lakhs  downloads  with  more  than 
~20% of the transactions through the app.

Towards the end of fiscal 2020, countries across the world were hit by an unprecedented global pandemic COVID-19. As a 
result of this severe crisis, it is expected that industries across the sectors will get impacted and the resultant economic and 
financial impact will be spread over a much longer time. Given this development, the Bank has continued to remain cautious 
and conservative in its underwriting standards.

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Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

The Bank continues to focus on leveraging the strong relationship the Bank enjoys with better rated corporates to focus on 
gaining a higher share of shorter tenure working capital and transactions. During this period, the Bank has reached out to a 
large number of clients (existing and new) in their hour of need and has developed a deeper engagement through the Targeted 
Long Term Repo Operations (TLTRO).

Commercial Banking Coverage Group
With Small and Medium Enterprises (SME) expected to be a growth driver for the country over the medium term notwithstanding 
the  near  term  effects  of  COVID-19,  the  Bank  continues  to  focus  on  ensuring  strong  presence  in  this  segment.  In  order  to 
deepen existing relationships with SMEs, a new segment called Commercial Banking Group (CBG) was created during the year.

The  Bank’s  Commercial  Banking  business  emphasizes  relationship  building  and  supporting  entrepreneurs.  The  Bank  has 
created dedicated business verticals to meet the requirements of the SME market sector, namely the Small Enterprises Group 
(for turnover up to `75 crores), the Medium Enterprises Group (for turnover above `75 crores to `250 crores) and the Supply 
Chain Finance Group.

The SME business unit is of strategic importance to the Bank as it generates higher yields and helps to diversify risks. The SME 
business unit offers a wide range of both templated and non-templated products, including term loans and working capital 
finance, non-fund based facilities to meet the specific requirements of SME clients. The SME business also continues to focus 
towards lending to the Priority sector (PSL) with 59% of the book qualifying for PSL lending. The Bank’s SME book is very 
well diversified across the geographical regions and consists of 35 broad sectors. The Bank has a strong network across the 
Country offering best in class service through 120 dedicated SME centres and more than 4,200 branches.

During fiscal 2020, given the uncertainties on the macro-economic front and the underlying weakness in the economy, the 
Bank had maintained a cautious stance on SME space. The SME business saw de-growth of 6% for the fiscal 2020 as the Bank 
focused on maintaining asset quality in the segment. The Bank’s SME advances stood at `61,921 crores as on 31 March, 2020 
and constituted 11% of the Bank’s total advances as on 31 March, 2020.

During  the  year,  the  Bank  implemented  Project  ‘Sankalp’,  an  SME  digital  transformation  initiative  to  transform  the  SME 
business to improve efficiencies, customer experience and deliver year on year growth. The project also simplifies the credit 
assessment  process  by  adapting  a  digital  workflow  based  system  to  streamline  the  credit  assessment  process  and  with 
improved credit model.

The Bank makes use of business analytics to identify potential borrowers across various sectors and has various Early Warning 
Systems in place which help to take corrective action when necessary. The asset quality in the SME segment has remained 
stable with strong focus on sourcing high rated customers.

To  enable  stronger,  faster  and  leaner  processes  to  streamline  the  customer  journeys  for  onboarding,  deepening  and  
cross-sell. A new loan onboarding and approval system is being structured to bring in better controls from a system perspective 
on TATs, building better underwriting capability based on analytical feed and creating a digital workflow for risk mitigation. 
A new digital tool is built to provide rich customer insights to relationship managers in order to enable them to sell the right 
product and provide better solutions.

The Bank has been taking several initiatives to support the growth and development of MSME sector. The Bank organises 
“Evolve” series - an educational initiative for SMEs every year that focuses on Small and Medium Enterprises (SME) in India. The 
series is now regarded as a signature initiative of Axis Bank in building SME capacity. The 6th edition of Evolve was organised 
this year around the concept “Gearing up for a 5 Trillion Dollar Economy” in over 25 cities across the country.

Government Business
The Government Coverage Group of the Bank offers a wide range of services to Government Departments, Public Sector 
Units (Centre and State), Autonomous Bodies, Agencies, Educational Institutions, Local Governance Bodies, Special Purpose 
Vehicles and other entities to suit their banking requirements. Since the year 2003, the Bank has been authorised by Reserve 
Bank of India to handle all agency business transactions. Today the Bank handles all Government of India and State Government 
businesses which include the following:

• 

• 

Collection of Direct taxes (CBDT)

Collection of GST across all branches

•  Disbursement of Central Civil as well as Defence Pensions

78

Statutory Reports• 

Accreditation by RBI as an authorised banker for the Ministry of Urban Development, Ministry of Housing and Urban 
Poverty Alleviation, Office of Controller General of Accounts and Institute of Government Accounts and Finance, under 
Ministry of Finance

The Bank is a participating entity in the Government’s Public Financial Management System (PFMS). The Bank is also an active 
player in Government e-Marketplace and trains both vendors and Government bodies for using the platform.

The Bank is among the leading banks in the country in digital banking and is driving partnership-driven innovation in the space, 
actively contributing to India’s key developmental initiatives such as Digital India, Direct Benefit Transfer (DBT), E-Procurement, 
E-Mandi, E-Nagarpalika, Online Payment Gateways and other cashless initiatives through various modes. It also continues to 
work on diverse digital mandates with multiple state governments to scale up e-governance and expand e-citizen services.

The  Bank  is  also  associated  with  the  e-Governance  and  e-Procurement  initiatives  of  several  states  and  union  territories, 
for  example  Andhra  Pradesh  (Me-Seva),  Karnataka  (Bangalore  One  and  Karnataka  One),  Chandigarh  UT  (Sampark)  and 
Chhattisgarh (Chhatisgarh Online information system for Citizen Empowerment).

Transaction Banking
The Wholesale Banking Products Group focuses on transaction banking or flow businesses, i.e. current accounts, collection 
&  payments  solutions,  trade  services,  forex  remittances  and  capital  market  solutions.  It  caters  to  corporates,  SMEs,  sole 
proprietors, financial institutions and government segment.

The key financial deliverables of the business are current account float balances and fee income. The Bank has been focusing 
on average balances in relation to current accounts, the volatility on the current account balances have declined which resulted 
in increase in the growth of average balances of current account. Daily average balances in current accounts grew 8%, from 
`64,006 crores in fiscal 2019 to `69,431 crores in fiscal 2020. The fee income generated for the above products was of `1,972 
crores in fiscal 2020, a growth of 6% year on year.

Current Accounts
Current  Accounts  continue  to  offer  a  suite  of  product  variants  and  continues  to  offer  all  the  banking  services  through  its 
branches. With the economy slowing down, and new customer onboarding becoming more challenging, the Bank continues 
to  support  all  its  customer  businesses  through  its  branches  as  per  their  need.  Also,  strategically,  digitization  will  be  key 
focus for the year ahead, with an aim to strengthen our digital offering across products and services through innovation and 
technology. Our digital strategy will play an integral part in providing customers uniform service experience across various 
channels, especially during restricted times. This would also lead to better cross-sell opportunities and overall deepening of 
the relationship.

Cash Management Solutions
The  Bank  provides  comprehensive  and  customizable  cash  management  solutions  that  enable  faster  fund  movement  by 
leveraging the Bank’s extensive branch network backed by state-of-the-art technological systems. To enable corporates to 
make payments on the move, the Bank has launched ‘Axis Corporate Mobile app’ The Bank has also launched an industry 
first offering ‘One Connect’ an integrated payment & bill discounting solution which is a collaboration between Axis Bank & 
Invoicemart. During the year, the Bank has enabled 24x7 processing of NEFT transactions. In order to extend online banking 
for non-digital customers during the lockdown, the Bank has initiated the process of paperless onboarding for digital payment 
channels. The Bank has been awarded the mandate of PM Cares Donation Fund and other State level COVID-19 Donation 
drive wherein Bank has activated various digital modes of payment.

The  Bank  has  been  focusing  on  providing  holistic  solutions  for  select  sectors  by  offering  digitization  of  value  chain  along 
with better liquidity management. Bank’s integrated digital dairy platform offered through TSP, has ensured end to end data 
capture on milk procurement and ensured timely payments to over 7 lakhs farmers across India. With client specific auction 
and procurement platforms, the Bank is able to digitize the entire Agri Value Chain helping various government agencies to 
bring  transparency  and  price  discovery  to  stakeholders.  Bank  has  launched  Fund  Disbursement  Management  Solution  –  a 
product developed to provide the Government Institution a better way to manage the physical and financial progress of their 
schemes with sharper visibility at all levels of the Government and direct transfer of funds to the beneficiary account. The 
Bank developed a simple 3 click online process and enabled the entire branch network to issue FASTags. The Bank is currently 
ranked 3rd in terms of total number of tags issued.

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Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

Axis Bank has developed in-house BBPS (Bharat Bill Payment System) engine. The Bank has designed a comprehensive solution 
for billers and aggregators whereby they can participate in the BBPS platform. Bank foresees BBPS will position us ahead of 
competition as a Digital Player, help in client stickiness and generate incremental revenue.

The Bank has designed a first-of-its-kind Smart City Solution that includes a prepaid smart card/wallet, a mobile app and a 
web portal which empowers citizens not only to make cashless payments but also to interact with city administration to raise 
grievances and apply for services. During the current year, Bank won Tumkur Smart City, Agra Smart City (Door 2 Door Tax 
Collection), Amritsar and Bhopal Smart City (digital spot fine collection) and Prayagraj Smart City.

Trade, forex and risk management services
The Bank offers a complete suite of products and solutions for domestic trade as well as international trade finance and foreign 
exchange business through its designated Corporate Banking branches and Forex “B” category branches spread across the 
country supported by centralised operations units.

The  Bank  also  offers  a  variety  of  hedging  solutions  such  as  exchange  and  interest  rate  derivative  structures,  including 
forwards, options and swaps in accordance with the regulatory guidelines and derivative policy of the Bank. In addition to the 
services offered through the branch and subsidiary network spread across India, Bank also leverages its tie-ups with reputed 
correspondent banks across the world to offer these services to overseas customers.

While the Bank continues to focus on offering the trade and forex services from its Corporate Banking branches and Forex “B” 
category branches, the Bank has developed strong focus on offering these services through its digital channel ‘TF Connect’ 
which is part of Bank’s Integrated Digital Platform for corporates and SMEs, enhancing the customer experience.

The Bank is one of the few private sector banks that has been onboarded as advisory bank in Government e-Marketplace 
(GeM). This tie-up enables the Bank to offer automated solutions for advising electronic performance guarantees (e-PBG) to 
Government departments /organisations /PSUs with value added features like integrated responses and faster turnaround time.

The Bank was one of the first banks to facilitate presentation of trade related documents through electronic mode during the 
COVID-19 lockdown where physical movement of documents was restricted. Further, to encourage the use of digital platforms 
during the lockdown period, the Bank took a decision to waive the charges on trade and forex transactions received through 
‘TF-Connect’ till 30 June, 2020.

Custodial and Capital Market Services
The major activities undertaken by the Capital Market Division are fund based and non-fund based credit facilities, clearing 
bank  activities,  Professional  Clearing  Member  Services  (PCM),  NSCCL  custodian  services,  fund  accounting  services,  IPOs, 
dividend distribution and escrow services.

The  Bank  acts  as  a  clearing  bank  and  professional  clearing  member  across  exchanges  in  India  providing  clearing  member 
services and funds clearing solutions to exchange members. The Bank is also a SEBI registered custodian of securities, servicing 
various segments of clients viz. Foreign Portfolio Investors, Foreign Direct Investors, Portfolio Management Service Providers 
and Foreign Venture Capital Investors etc.

Assets under custody services as at end of fiscal 2020 stood at ~`85,000 crores, up from ~`61,000 crores in fiscal 2019.

Correspondent Banking & Payments
Correspondent Banking maintains Nostro and Vostro relationships of banks across various geographies. The Bank enters into 
correspondent banking relationship to grow cross border business and offer more options to customers for inward & outward 
payments. The Bank offers products and services to customers such as Retail / Non retail remittances, cheque clearing, Trade 
Finance, Treasury payments etc. Currently, the Bank has relationships with over 1,000+ banks worldwide in more than 100 
countries, thereby providing our customers a widespread global reach.

Treasury & Markets
The  Bank’s  Treasury  &  Markets  function  comprises  of  Asset  Liability  Management  (ALM),  Forex  Trading  group  (including 
customer forex, currency derivatives & bullion), Interest Rate Trading (IRT) (including Rupee Derivatives) & primary dealership, 
Non SLR Trading (including Equity), Debt Capital Markets(DCM), Treasury product specialist and syndication business.

The ALM group manages the regulatory requirements of Cash Reserve Ratio (CRR), Statutory Liquidity Ratio (SLR) and Liquidity 
Coverage Ratio (LCR). The group also manages the liquidity, interest rate and currency risks in the Bank’s portfolio, under the 

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Statutory Reportsguidance of the Asset Liability Committee (ALCO) of the Bank. The group is responsible for overall liquidity management of the 
domestic book and longer term liquidity management of the overseas branches across geographies.

Forex Trading Group is a major participant in the foreign exchange and derivatives market. It undertakes proprietary trading 
and market making in forex and derivatives products. It provides complete risk management and hedging solutions to retail and 
corporate customers and services institutional clients.

The IRT desk plays an important role of market making and trading in G-Sec, OIS & other approved interest rate products. The 
Bank is primary dealer of government securities. PD desk ensures mandated bidding commitments, success ratio & turnover 
ratio for T-bill auctions /G Sec are achieved for the year.

The  Non  SLR  Trading  desk  undertakes  primary/secondary  market  investment  in  Corporate  Bonds,  CP/CD  and  Equity 
instruments. Net Corporate Bond book is `21,303 crores as on 31 March, 2020.

DCM business is responsible for arranging Bond issuances of Corporates in the domestic and international market. The Bank 
continues to remain a dominant player in the DCM segment. During fiscal 2020, the Bank arranged bonds and debentures of 
`78,724 crores with a market share of 26% and `29,166 crores for quarter ending March 2020 with a market share of 29%. The 
Bank has been ranked number one arranger for rupee denominated bonds as per Bloomberg for calendar year 2019.

Treasury products specialist team is responsible for supporting the coverage team to drive the forex and derivatives business 
of the Bank. The team provides end to end customised solutions to the customers for any trade or capital account transactions. 
The vertical helps manage the Treasury needs of customers and earns a substantial part of its revenues through fee income 
generated from transactions customers undertake with the Bank for managing their foreign exchange and interest rate risks.

Syndication business primarily focuses on sourcing, structuring and syndicating the underwritten loan mandates in Rupee as 
well as Foreign Currency to various investors i.e. banks and financial Institutions.

Process Transformation and Service Excellence
Customer centricity remains at the heart of The Bank’s ‘Open’ philosophy. During the year, the Bank has undertaken a large 
number of process transformation projects with a view to improve turn-around-times, process efficiency, productivity and 
operational  capabilities  for  improved  customer  experience.  The  Bank  has  developed  systems  and  capability  to  capture 
customer experience feedback across channels, life cycle and product lines. This has helped the Bank in tracking the progress 
in customer experience scores and more importantly identifying areas for improving processes and people competencies.

The Bank’s dedicated team of Process Quality experts having skill set of Lean and Six Sigma philosophy, have been instrumental 
in driving these improvement projects across the Bank. The team has been using Lean Six Sigma (DMAIC framework) to drive 
implementation of the projects for sustainable improvement.

Some of the key areas that have been positively impacted by these initiatives include:

• 

• 

• 

• 

• 

• 

Bank wide turnaround time and efficiency improvement

Project ‘Sun-down’ to drive a daily rhythm of Zero pendency by collaboration across multiple departments

Bank wide Unified Sales & Service CRM

Simplifying and delivering instant account opening process

Providing first level self -service using voice and chat bots

Empowering the front-line and back-end employees to deliver a consistent experience across channels

•  Delivering a unified “One Axis” to drive customer engagement

The team also played an important role in tracking and ensuring that the business continuity plan (BCP) invoked by the Bank 
before  the  COVID-19  related  lockdown  was  effectively  implemented.  Operations  team  refined  the  BCP  strategy  and  all 
operational activities were reclassified, into Critical 1, Critical 2 & Non critical activities. A dashboard was created to have a 
daily monitoring and sight on key business critical activities and appropriate measures were taken that resulted in the Bank 
being able to successfully serve the customers during lockdown phase.

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Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

Business Intelligence Unit
The Bank has an in-house Data Science and Artificial Intelligence (AI) team providing cutting edge solutions to various functions 
of the Bank. The BIU team is responsible to create data assets and monetize them with time and has numerous success stories 
in  the  area  of  risk  management  and  operational  optimization.  The  team  has  successfully  deployed  and  driven  adoption  of 
predictive solutions not only in Retail but in Corporate banking area as well. There are over 350 members in the team who 
are  young  and  techno-functional  with  an  expertise  in  distributed  computing  and  algorithms  catering  to  big  data,  new  age 
programming language like Python and deep learning frameworks like TensorFlow, Keras etc.

BIU has invested in new age data science and engineering platforms – Big Data Lake and Analytical Work Bench to deliver value 
in traditional/non-traditional use cases and there has been upward trend in the adoption rate of these platforms. BIU’s focus 
in Artificial Intelligence (AI) & Machine Learning (ML) along with traditional analytics has helped to serve internal stakeholders 
well in making business decision.

This year, the Unit focused on building analytical capability in operations world, which has helped the Bank to identify and 
streamline  processes,  reduce  cost  and  enhance  governance  across  Retail  and  Corporate  business  segments.  Also,  a  lot  of 
efforts have been put to enable real time access to data which is helping Bank take decisions way faster than earlier.

The Bank has also implemented multiple AI solutions like “AI Assisted FasTag Resolution” process based on computer vision 
algorithms and created analytical micro services which are integrated to mainstream applications to nudge RMs and customers 
at different touch points. The Bank is working towards making algorithms that will be able to create personalized experience 
on Mobile Banking platform — predicting next best action, next best product etc.

The  Bank  has  successfully  done  proof  of  concepts  on  cloud  to  run  algorithms  on  scale  and  the  Bank  continues  to  make 
investment in the areas of AI&ML, Cloud and Big Data to gain competitive advantage in servicing the customers and making 
business decisions in a better manner.

Information Technology and Cyber Security
IT  Department  of  the  Bank  manages  all  banking  applications  through  a  central  team  having  strong  domain  capabilities  in 
banking,  treasury,  channels,  payments  and  collections,  along  with  technical  capabilities.  The  IT  operations  are  managed 
through a cross-functional team involving functional and technical experts.

With  the  objective  of  making  banking  simple  and  hassle-free  for  customers,  the  Bank  has  undertaken  various  technology 
driven business initiatives to deliver value through continuous technology adoption and innovation. The Bank has undertaken 
large scale IT transformation towards augmenting infrastructure to further build capabilities. The Bank continues to upgrade 
its core systems for better scalability, stability and enhanced security.

The Bank’s Digital Lending platform has been at the forefront of the digital innovation initiatives enabling quicker adoption of 
capabilities needed to develop any lending product. Bank aims to leverage the platform and extend its capabilities across other 
products like Cards, SME etc.

The  Bank  continues  to  re-invent  and  re-invest  in  technologies  including  mobility,  cognitive  intelligence,  application 
programming interface (API) banking, Robotic Process Automation and Artificial Intelligence / Machine Learning to develop 
winning propositions for its customers. In order to drive seamless integration with partners, Bank’s Open API platform has 
been further enhanced to onboard merchants thereby generating more business and driving volumes. The Bank has future 
scaled  the  adoption  of  robotics  process  automation  and  Artificial  Intelligence/Machine  Learning  augmenting  operational 
efficiency, higher accuracy and reduction in processing time while serving customers.

The Bank has also embarked on its journey to re-architecting its technology infrastructure to be Cloud native providing the 
necessary agility, speed and elasticity for scale. To improve branch network and address infrastructure limitations in remote 
geographies, Bank has empanelled multiple national level large reach providers and local broadband providers. Bank has also 
invested in software defined data centers and network which will enhance branch bandwidth exponentially.

The  Bank  pursues  a  holistic  cyber  security  program  with  a  comprehensive  Cyber  Security  Policy  and  Standards  based  on 
industry  best  practices  in  compliance  with  regulatory  guidelines.  The  Bank  has  deployed  its  cyber  security  structure  and 
framework based on National Institute of Standards and Technology (NIST) Standard. The Bank’s cyber security framework is 
built and operated around five fundamental areas including Identify, Protect, Detect, Respond and Recover. Bank is compliant 
to ISO27001 and PCIDSS standards. The Bank has a 24x7 Security Operations Centre and Cyber Security Operations System.

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Statutory ReportsFollowing the COVID-19 pandemic, the Bank has been committed to provide uninterrupted services to its customers. The Bank 
has actively encouraged large scale Work-From-Home mandate and provided all enablement necessary to support its employees 
to  efficiently  perform  their  duties.  The  Bank  has  allocated  laptops,  activated  VPN/VDI  connections  along  with  application 
access and triggered enterprise mobility and collaborative tools to all critical employees to enhance productivity and ensure 
seamless collaboration. The Bank also swiftly made changes necessary for RBI moratorium across all applicable systems.

Additionally,  the  Bank  mobilized  its  service  architecture  and  taskforce  to  provide  necessary  support  to  customers  and 
employees whilst continuing to focus on development efforts of strategic initiatives.

Risk Management
The Bank continues to focus on strengthening the risk management capabilities, while leveraging on advanced analytics and 
frameworks, to drive risk management.

The risk management objective of the Bank is to balance the trade-off between risk and return, and ensure that the Bank 
operates  within  the  Board  approved  risk  appetite  statement.  An  independent  risk  management  function  ensures  that  the 
risk is managed through a risk management architecture as well as through policies and processes approved by the Board of 
Directors encompassing independent identification, measurement and management of risks across the various businesses of 
the Bank. The risk management function in the Bank strives to proactively anticipate vulnerabilities at the transaction as well 
as at the portfolio level, through quantitative or qualitative examination of the embedded risks. The Bank continues to focus 
on refining and improving its risk measurement systems including automation of processes, not only to ensure compliance with 
regulatory requirements, but also to ensure better risk-adjusted return and optimal capital utilisation. The Board reviews the 
risk profile of the Bank at periodic intervals and ensures that risk levels are within the defined risk appetite.

The  overall  risk  appetite  and  philosophy  of  the  Bank  is  defined  by  its  Board  of  Directors.  The  Risk  Appetite  Framework 
provides guidance to the management on the desired level of risk for various types of risks in the long term and helps steer 
critical portfolio decisions. Further, the Internal Capital Adequacy Assessment Process (ICAAP) of the Bank assesses all the 
significant risks associated with various businesses. The independent risk management structure within the Bank is responsible 
for managing the credit risk, market risk, liquidity risk, operational risk, other Pillar II risks like reputational risk and strategic 
risk and exercising oversight on risks associated with subsidiaries. The risk management processes are guided by well-defined 
policies appropriate for the various risk categories viz. credit risk, market risk, operational risk, liquidity risk, counterparty risk, 
country risk, reputational risk, strategic risk and subsidiaries risk, supplemented by periodic validations of the methods used 
and monitoring through the sub-committees of the Board. The Risk Management Committee (RMC), a committee constituted 
by the Board, approves policies related to risk and reviews various aspects of risk arising from the businesses undertaken by 
the Bank. The Committee of Directors (COD) and the Audit Committee of the Board (ACB) supervise certain functions and 
operations of the Bank, which ultimately enhances the risk and control governance framework within the Bank. Various senior 
Management  credit  and  investment  committees,  Credit  Risk  Management  Committee  (CRMC),  Asset-Liability  Committee 
(ALCO), Operational Risk Management Committee (ORMC), Subsidiary Management Committee (SMC), Information Systems 
Security Committee (ISSC), Central Outsourcing Committee (COC) and Business Continuity Planning Management Committee 
(BCPMC) operate within the broad policy framework of the Bank.

Credit Risk
Credit risk is the risk of financial loss if a client, issuer of securities that the Bank holds or any other counterparty fails to meet 
its contractual obligations. Credit risk arises from all transactions that give rise to actual, contingent or potential claims against 
any counterparty, borrower or obligor. The goal of credit risk management is to maintain asset quality and concentrations at 
individual exposures as well as at the portfolio level.

Internal  rating  forms  the  core  of  the  risk  management  process  for  wholesale  lending  businesses  with  internal  ratings 
determining the acceptability of risk, maximum exposure ceiling, sanctioning authority, pricing decisions and review frequency. 
For the retail portfolio including small businesses and small agriculture borrowers, the Bank uses different product-specific 
scorecards. Large, risky or complex exposures require to be independently vetted by the risk department for each incremental 
transaction whereas small, templated exposures are extended within the approved product policies. Both credit and market 
risk expertise are combined to manage risks arising out of traded credit products such as bonds and market related off-balance 
sheet transactions.

Credit  models  used  for  risk  estimation  are  assessed  for  their  discriminatory  power,  calibration  accuracy  and  stability 
independently by a validation team.

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Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

The Bank’s overall credit governance structure and processes have been strengthened during the year to ensure credit quality 
on an ongoing basis. The operational limits are set in line and commensurate with the level of risk appetite. The key risk metrics 
are monitored regularly and deviations are discussed with business to decide on the course of remedial action.

Market Risk
Market risk is the risk of losses in ‘on and off-balance sheet’ positions arising from the movements in market price as well 
as the volatilities of those changes, which may impact the Bank’s earnings and capital. The risk may pertain to interest rate 
related instruments (interest rate risk), equities (equity price risk) and foreign exchange rate risk (currency risk). Market Risk 
for  the  Bank  emanates  from  its  trading  and  investment  activities,  which  are  undertaken  both  for  the  customers  and  on  a 
proprietary basis. The Bank adopts a comprehensive approach to market risk management for its banking book as well as its 
trading book for both its domestic and overseas operations. The market risk management framework of the Bank covers inputs 
regarding the extent of market risk exposures, the performance of portfolios vis-à-vis the market risk limits and comparable 
benchmarks which provide guidance to the business in optimizing the risk-adjusted rate of return of the Bank’s trading and 
investment portfolio.

Market  risk  management  is  guided  by  clearly  laid  down  policies,  guidelines,  processes  and  systems  for  the  identification, 
measurement, monitoring and reporting of exposures against various risk limits set in accordance with the risk appetite of 
the  Bank.  Treasury  Mid-Office  independently  monitors  the  Bank’s  investment  and  trading  portfolio  in  terms  of  risk  limits 
stipulated in the Market Risk Management Policy and board approved Market Risk appetite and reports deviations, if any, to the 
appropriate authorities as laid down in the policy and in the Risk Appetite Statement. The Bank utilises both statistical as well 
as non-statistical measures for the market risk management of its trading and investment portfolios. The statistical measures 
include  Value  at  Risk  (VaR),  stress  tests,  back  tests  and  scenario  analysis  while  position  limits,  marked-to-market  (MTM),  
stop-loss limits, trigger limits, gaps and sensitivities (duration, PVBP, option greeks) are used as non-statistical measures of 
market risk management.

The Bank follows a historical simulation approach to calculate Value at Risk (VaR) with a 99% confidence level for a one-day 
holding period in a time horizon of 250 days. VaR models for different portfolios are back-tested on an ongoing basis and the 
results are used to maintain and improve the efficacy of the model. VaR measurements are supplemented with a series of 
stress tests and sensitivity analysis as per a well laid out stress testing framework.

Liquidity Risk
Liquidity is a bank’s capacity to fund increase in assets and meet both expected and unexpected cash and collateral obligations 
at a reasonable cost and without incurring unacceptable losses. Liquidity risk is the inability of a bank to meet such obligations 
as they become due, without adversely affecting the bank’s financial condition.

The  Asset  Liability  Management  (ALM)  Policy  of  the  Bank  stipulates  a  broad  framework  for  liquidity  risk  management  to 
ensure that the Bank is in a position to meet its liquidity obligations as well as to withstand a period of liquidity stress from 
bank-level factors, market-wide factors or a combination of both. The ALM policy captures the liquidity risk appetite of the 
Bank and related governance structures as defined in the Risk Appetite Statement. The ALM policy is supplemented by other 
liquidity policies relating to intraday liquidity, stress testing, contingency funding plan and liquidity policies for each of the 
overseas branches.

The  liquidity  profile  of  the  Bank  is  monitored  for  both  domestic  as  well  as  overseas  operations  on  a  static  as  well  as  on  a 
dynamic basis by using the gap analysis technique supplemented by monitoring of key liquidity ratios and conduct of liquidity 
stress tests periodically. Periodical liquidity positions and liquidity stress results are reviewed by the Bank’s ALCO and the Risk 
Management Committee of the Board.

The Bank has integrated into its asset liability management framework the liquidity risk management guidelines issued by RBI 
pursuant to the Basel III framework on liquidity standards. These include the intraday liquidity management and the Liquidity 
Coverage  Ratio  (LCR).  The  Bank  maintains  LCR  in  accordance  with  the  RBI  guidelines  and  the  defined  risk  appetite  of  the 
Bank. The Bank is in readiness to adhere to the regulatory guidelines on Net Stable Funding ratio (NSFR) that are likely to be 
implemented from 1 October, 2020.

Operational Risk
Operational risks may emanate from inadequate and/or missing controls in internal processes, people and systems or from 
external  events  or  a  combination  of  all  the  four.  The  Bank  has  in  place  an  Operational  Risk  Management  (ORM)  Policy  to 
manage the operational risk in an effective, efficient and proactive manner. The policy aims at assessing and measuring the 
magnitude of risks, monitoring and mitigating them through a well-defined framework and governance structure.

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Statutory ReportsThe RMC at the apex level is the policy making body and is supported by the Operational Risk Management Committee (ORMC), 
responsible for the implementation of the Operational Risk framework of the Bank and the management of operational risks 
across the Bank.

All  new  products  and  processes,  as  well  as  changes  in  existing  products  and  processes  are  subjected  to  risk  evaluation 
by  the  Operational  Risk  team.  The  overall  responsibility  of  new  products  is  vested  with  the  Risk  Department  through  the 
Bank’s Product Management Committee and Change Management Committee. Outsourcing arrangements are examined and 
approved by the Bank’s Outsourcing Committee after due recommendations from the Operational Risk team. The Information 
System Security Committee of the Bank provides directions for mitigating operational risk in the information systems. The 
Bank has set up a comprehensive Operational Risk Measurement System for documenting, assessing, and periodic monitoring 
of  various  risks  and  controls  linked  to  various  processes  across  all  business  lines.  Over  the  year,  the  Bank  has  focused  on 
strengthening the operational and information security risk frameworks by implementing several initiatives.

The  Business  Continuity  Planning  Management  Committee  (BCPMC)  exercises  oversight  on  the  implementation  of  the 
approved Business Continuity Plan (BCP) framework which has been put in place to ensure continuity of service to its large 
customer base. The effectiveness of the approved Business Continuity Plan (BCP) framework is tested for all identified critical 
internal activities to ensure readiness to meet various contingency scenarios. The learning from the BCP exercises are used as 
inputs to further refine the framework.

Risk Management Initiatives
The  Bank  has  an  independent  risk  management  function  (Risk  Department)  reporting  to  the  MD  &  CEO  which  includes, 
among others, teams focusing on Credit Risk, Market Risk, Liquidity Risk, Information Security and Operations Risk. The Risk 
Department is headed by the Chief Risk Officer whose roles and responsibilities are approved by the Board in line with the 
requirements of the RBI. The Risk Department, in addition to formulating the Risk Appetite for approval by the Board, drives 
the implementation thereof through policies, processes and guidelines. The Risk Department also monitors the risk profile 
at  the  Bank  level  as  well  as  at  operational  levels  and  reports  on  the  same  to  the  Board  and  the  senior  management.  The 
Bank has invested in, and continues to invest in, people and infrastructure to support this role. In specific, the Bank has been 
strengthening the information and cyber security and technology risk domains.

During fiscal 2020, the Bank has taken additional steps to strengthen the risk management function. This includes establishing 
enhanced  cadence  around  review  of  credit  portfolios  at  the  Board  level,  conducting  regular  reviews  of  the  Risk  Appetite 
Statement, proactive risk interventions around the retail portfolio (especially unsecured portfolio) etc.

Further,  as  the  COVID-19  pandemic  emerged  around  the  horizon,  the  Bank  has  set  up  a  centralised  emergency  response 
framework, focusing across multiple facets – protecting life, ensuring business continuity, protecting operations, maintaining 
liquidity  and  protecting  capital.  In  deploying  this,  the  Bank  proactively  issued  advisories  to  staff,  tested  and  scaled  up 
continuity plans before the lockdown, tightened controls to manage operational risk, enhanced the due diligence around new 
originations and began monitoring liquidity very closely. The Bank has been able to ensure operations at branches and ATM’s 
have continued with minimal disruption, liquidity is satisfactory and the health of the staff is protected to the maximum extent.

Subsidiary Governance
The  oversight  of  Subsidiaries  is  an  essential  element  for  the  implementation  of  robust  corporate  governance  across  group 
entities  and  is  an  integral  feature  of  a  well-managed  business,  capable  of  creating  value  through  enhanced  reputation  and 
investor  confidence.  Towards  this  objective,  the  Bank  has  implemented  an  integrated  subsidiaries  governance  framework 
through  the  Subsidiaries  Management  Committee  to  align  governance  practices  at  Axis  Group  level  which  is  overseen  by 
the  Board  and  Board  level  committees.  The  governance  framework  encompasses  group  level  alignment  of  key  functions 
such as risk, compliance, audit, human resources, finance, information technology, cyber security, corporate communication, 
marketing and secretarial practices to achieve group synergy and optimally leverage business opportunities. The framework is 
supplemented by a set of governance policies for operationalization of the governance framework.

Compliance
Compliance  risk  is  being  considered  as  one  of  the  most  significant  concerns  in  the  banking  sector.  The  compliance  starts 
from the top with the Board and Top Management playing an active role in driving a robust risk and compliance culture in the 
Bank. The compliance department assists the Board and Top Management in managing the compliance risk. It also identifies, 
evaluates and addresses the legal and reputational risks in the Bank. The department ensures that overall business of the Bank 
is conducted in strict adherence to the guidelines issued by the Reserve Bank of India and other regulators, various statutory 
provisions, standards and codes prescribed by BCSBI, FEDAI, FIMMDA, etc. by evaluating the products / processes, guiding 
business departments on the various regulatory guidelines with a special emphasis on better understanding of the perspective 

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Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

/ spirit of the guidelines and regulations, regular assessment of overall compliance status in the Bank. It closely works with 
operational risk and internal audit functions and monitors various activities of the Bank with more emphasis on active risk 
management. The non-compliances, if any, are being appropriately remediated through root cause analysis. The department 
has an oversight over Bank’s subsidiaries to ensure the adherence to applicable laws and regulations. The Bank has a robust 
compliance policy and group compliance policy to manage the compliance risk in the Bank and its subsidiaries. The Bank has a 
robust Anti Money Laundering (AML) policy / framework and tools to manage the AML risk.

The Compliance department has been working to improve the risk and compliance culture in the Bank by organizing different 
training  programs  in  collaboration  with  HR  Department,  conducting  orientation  programs  with  a  special  emphasis  on 
compliance specific areas and issuing advisories through various communications apart from direct interactions.

Apart from being the focal point of contact with the regulators, the Compliance department periodically apprises the Bank’s 
management as well as the Board of Directors / Audit Committee of the Board on the changes in regulatory environment and 
status of compliance in the Bank. The Audit Committee of the Board monitors and assess the performance of the Compliance 
department periodically.

The Board and Top Management aims to maintain the highest standard of compliance within the Bank and its group.

Internal Audit
The Bank’s Internal Audit function provides an independent view to its Board of Directors and Senior Management on the 
quality  and  efficacy  of  the  internal  controls,  risk  management  systems,  governance  systems  and  processes  in  place  on  an  
on-going  basis.  This  is  provided  to  primarily  ensure  that  the  business  and  support  functions  are  in  compliance  with  both 
internal and regulatory guidelines. In line with the RBI’s guidelines on Risk Based Internal Audit (RBIA), the Bank has adopted 
a robust internal audit policy. The Risk Based Internal Audit has been designed after factoring regulatory guidelines and also 
international best practices. The policy has a well-defined architecture for conducting Risk Based Internal Audit across all audit 
entities. The audit policy articulates the audit strategy in terms of a concerted focus on strategic and emerging business risks. 
These inputs form a key step in the identification of the audit universe for the audit planning exercise. The audit frequencies are 
in sync with the risk profile of each unit to be audited. This is in alignment with guidelines relating to Risk Based Internal Audit 
(RBIA). The scope of RBIA includes examining the adequacy and effectiveness of internal control systems, external compliances 
and also evaluating the risk residing at the audit entities. Further to augment the internal audit function, concurrent audit,  
off-site audit and thematic audit reviews have been integrated into the internal audit process in order to make the function 
more robust. Keeping pace with digitalisation in the Bank, the Internal Audit function has also initiated technological initiatives 
for providing enhanced efficiency and effectiveness through system driven and analytics based audits.

The Internal Audit function of the Bank, operates independently under the supervision of the Audit Committee of the Board, 
thereby  ensuring  its  independence.  The  Audit  Committee  of  the  Board  reviews  the  efficacy  of  the  internal  audit  function, 
effectiveness of the internal controls laid down by the Bank and compliance with internal and also regulatory guidelines.

Corporate Social Responsibility (CSR)
Since its founding in December 1993 as one of India’s first new-age private sector banks, the Bank has strived to play a leading 
role in helping create an open, resilient and sustainable Indian economy, one that is capable of serving the diverse needs of its 
diverse population and catalysing a robust environment for innovation and entrepreneurship.

The  Bank’s  CSR  and  sustainability  strategy  has  continued  to  move  from  strength  to  strength  towards  catalysing  positive 
socio-economic  and  environmental  value  creation  for  stakeholders  including  customers,  employees,  the  communities  and 
natural  environment  through  a  variety  of  business  and  non-business  activities  ranging  from  sustainable  finance  to  CSR  to 
operational excellence.

Guided by the CSR Committee of the Board and aligned to CSR Policy, the Bank’s CSR interventions focus broadly on poverty 
alleviation,  rural  sustainable  livelihoods,  financial  inclusion  and  literacy,  skill  development,  education  and  environmental 
sustainability. The Bank continues to Implement and manage CSR activities directly as well as through the Axis Bank Foundation.

Axis Bank Foundation, established in 2006 with a mission to take forward the Bank’s community initiatives, continued to cover 
ground towards its ‘Mission 2 Million’ of supporting 2 million households in India by March 2025 under the overarching theme 
of Sustainable Livelihoods. The Foundation continues to be active in 205 blocks in 23 States, working with 29 NGO partners, 
and has impacted over 627,000 families under its Mission.

During  the  year,  the  Bank  stood  by  the  nation  in  its  battle  against  COVID-19,  announcing  its  commitment  to  set  aside  an 
amount of `100 crores to support its customers, employees, vendors, government agencies and the community at large. In 

86

Statutory Reportsaddition to adopting several customer-friendly measures aimed at offering seamless and convenient banking, the Bank also 
scaled up its support to government agencies such as Municipal Corporations and Police Departments towards battling the 
virus and to vulnerable communities towards helping them meet their most basic requirements. Employees from across the 
Axis Group have committed to support the nation in its hour of need by donating a day’s salary towards the PM CARES Fund. 

Axis Dil Se, the Bank’s unique, grassroots intervention in the union territory of Ladakh, completed its third and final phase 
in over 100 government schools it covers. In the third phase, over 100 schools were provided classroom furniture and the 
integration  of  ‘Anganwadi’  or  Integrated  Child  Development  Services  (ICDS)  centres  were  initiated,  along  with  training  for 
Sarpanchs and Anganwadi workers. In addition, towards enhancing the student learning outcomes from Digilabs, which were 
installed in the second phase, Block level training for headmasters and Digilabs administrators was completed.

The Bank continued to work towards scaling up financial inclusion and literacy across the country during fiscal 2020, focusing 
on the Bottom of the Pyramid in rural and urban India and the SME sector. Axis Sahaayata, an initiative to directly deliver relief 
measures at disaster-affected regions, was active on the ground in Odisha after Cyclone Fani, providing relief material and 
other support to 17,544 beneficiaries in 3 districts. Axis Sahaayta was also active on the ground in Assam, Bihar, Karnataka 
and Kerala which were impacted by severe floods, collectively supporting over 17,850 beneficiaries.

As a financial institution in India, the Bank remains aligned to the global sustainable development agenda, underlined by the 
2015 Paris Agreement on Climate change and the 2015 adoption of the Sustainable Development Goals. The Bank continues 
to  maintain  a  robust  sustainability-aligned  portfolio,  lending  to  sectors  including  renewable  energy  generation,  mass  rapid 
transport  and  low-carbon  infrastructure,  while  also  helping  marquee  clients  raise  green  funds  from  both  within  India  and 
Global Capital markets through Debt Capital Markets business. As a financial institution, the Bank recognizes the emerging 
climate-linked risks to existing and future portfolios, and had institutionalized the Sustainable Lending Policy and Procedures 
(SLPP) to better manage the environmental and social risks in lending assessments and decisions.

The Bank also released its fifth standalone sustainability report during fiscal 2020, and the second to be in alignment with the 
Integrated Reporting framework of the International Integrated Reporting Council (IIRC) as well as the GRI Standards framework 
of the Global Reporting Initiative (GRI). The externally assured report continues to play a central role in communicating the 
Bank’s value creation across its organizational spectrum to stakeholders.

The Bank remains cognizant of the significant opportunities towards rationalizing its organizational environmental footprint. 
At  the  Bank,  diverse  initiatives  have  been  undertaken  across  departments,  products,  processes  and  systems  that  strive  to 
make Bank more agile and responsive to the needs of stakeholders. During the year, the Bank continued its focus on reducing 
dependence on grid electricity consumption at various physical locations by consciously enhancing the adoption of renewable 
energy. In addition to rooftop and ground-mounted solar installations, which stood cumulatively at 7.05 MW of installations 
at 248 locations, Bank is now entering into power purchase agreements with renewable energy producers for large offices. 
During the year, the Bank expanded the Centralised Energy Management System (CEMS), a cloud-based energy management 
initiative, from 893 branches to 1,493 branches and has undertaken the replacement of CFL lighting to LED lighting at 1,100 
branches, by 31 March, 2020.

Details  on  the  Bank’s  CSR  governance,  interventions  and  impact  for  the  reporting  year  have  been  provided  in  the  Annual 
Report  on  CSR  Activities  as  a  part  of  this  Annual  Report.  Additional  information  is  also  available  on  the  Bank’s  corporate 
website at https://www.axisbank.com/csr and on the Foundation’s website at http://www.axisbankfoundation.org/.

It is a matter of significant pride for the Bank to have been included in the prestigious FTSE4Good Emerging Index for the 
third consecutive year in 2019. The Index, created by FTSE Russell, measures and benchmarks the performance of companies 
globally demonstrating strong Environment, Social and Governance (ESG) practices.

Human Resources
At Axis Bank, its employees remain the most critical drivers for growth and success.

The  Bank  considers  its  human  resource  function  as  the  catalyst  which  builds  talent  readiness  and  strengthens  the  core 
values of the Bank to ensure sustained business outperformance, while simultaneously building a strong value proposition 
for its employees.

The Bank’s people philosophy is guided by the business strategy which pivots around the delivery of three important vectors 
- Growth, Profitability, and Sustainability as well the Bank’s aspiration to become the preferred banker for all as One Axis. Key 
focus areas of the human resource function of the Bank are:

87

Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

Reinforcing  core  values:  The  Axis  Value  Program,  a  two-year  realization  journey  of  the  Bank’s  five  core  values  namely 
Customer Centricity, Ethics, Transparency, Team Work and Ownership is a reflection of the Bank policies and serve as a guide 
for Bank’s decision making. The co-creators and champions of the program, Bank’s employees were the Axis Value Realizers 
(AVR) who simplified, exemplified and institutionalized its core values as winning behaviours. Over 950 AVRs championed the 
engagement encouraging employees to narrate winning stories of self, of a colleague or a team that has an exemplary impact 
noteworthy of recognition through Axis Champions Award, celebration of values.

Engage, Develop and Nurture
Aligned to the business strategy of building in-depth customer engagement, the Bank scaled up its talent acquisition mechanism 
to onboard talent catering to additional footprint of new branches.

The  Bank  nurtures  talent  from  the  beginning  by  hiring  young  talent  from  select  institutes  of  the  country,  in  the  field  of 
Management, Engineering, Design and Chartered Accountancy. This enables the Bank to build a pipeline of young leaders. 
Through cadre programs like AHEAD, ABLe, and We Lead (leadership program for women), the Bank hires 150+ management 
graduates and develops them to take up leadership roles in the Bank. We have also bolstered our hiring from the top engineering 
institutes to strengthen our Digital and Analytics capabilities. The Axis Bank Young Bankers and Axis Sales Academy programs 
support  a  sustainable  pool  of  entry  level  talent  for  the  core  businesses.  The  senior  leaders  in  the  Bank  also  engage  with 
students  to  give  them  insights  into  the  BFSI  sector  and  establish  the  Bank  as  a  thought  leader  and  employer  of  choice  to 
build talent capabilities in Digital, Engineering, Credit Analytics and Information Technology. Over the last 10 years Axis Bank 
has nurtured more than 24,000 young minds across the country. We continue to use data analytics and technology to make 
sharper and smarter hiring decisions.

The  Bank’s  internal  job  portal  ‘Catalyst’  empowers  employees  to  manage  their  own  career  and  provides  opportunities  of 
progression  to  Axis  Bankers.  In  fiscal  2020,  630  employees  moved  internally  to  different  roles  to  take  up  cross  functional 
opportunities in the Bank. The Bank’s promotion process allows for the best performers to be recognized, regardless of their 
age, gender, background and tenure.

Promote Diversity & Inclusion
The Bank encourages the culture to be inclusive, promoting gender balance and respecting the contribution of all employees 
regardless of gender, age, race, disability or sexual orientation. As of 31 March 2020, Bank’s total workforce was 74,140, out of 
which 23% are women employees. Women employees are spread across all levels of hierarchy, as well as geography. We have 
27% women who represent the Bank’s non-sales workforce, and intend to bolster these numbers further. With an objective of 
increasing diversity at the mid-senior level, the Bank recruited 20 women through We Lead, our leadership program for women, 
from premier management institutes of the country. Our new health care program also extended coverage for Partners and 
LGBT community.

Build Future Ready work force
The continuous success of any organisation is determined on how well it manages and motivates its people, as well as how 
it grooms talent and the leadership team. The Bank continues with its integrated performance and capability management 
philosophy. ACElerate is an objective performance management system linked to the performance of the businesses, which 
identifies and differentiates employees by performance level and concludes with a 2-day functional training program custom 
built basis the emerging learning themes. 13,000 employees as a part of the ACElerate learning programs were provided with 
differentiated learning experience in building & strengthening capabilities in Credit Risk, Process Excellence & Operations. The 
Bank institutionalizes a strong risk and compliance culture ensuring that adherence to the same is not the sole responsibility of 
specific employees, but should be part of the entire organization’s culture.

Another area of focus is on personalised training and capability building to develop the right leaders and teams who are fit for 
the future. The Bank has a focused approach with the objective of addressing all capability gaps and preparing its employees to 
adapt to the fast changing external environment in order to meet its strategic objectives. A considerable number of employees 
were certified on the Axis Competency Profiler, the Bank’s online certification platform, which assesses employees on their 
functional competence and creates a pool of functionally skilled employees. Learning academies in partnership with subject 
matter experts across Risk, Credit, Trade and Forex and Analytics further helped to solidify internal capabilities. The Bank has 
embarked on curating role-based Digital learning journeys and foster a “Driven to learn” culture. Strategic partnerships with 
virtual academia provides top talent access to comprehensive library of courses, available on-demand.

Health and Safety
In February 2020 even before the lockdown was implemented to combat the spread of COVID-19, the Bank had activated the 
Central Emergency Response Team (CERT) and Business Continuity Plan was implemented. The Bank laid down the Work from 

88

Statutory ReportsHome (WFH) framework and guidelines cohesively with IT, HR and the Risk teams. Bank’s IT & Operations teams worked round 
the clock to ensure that systems and processes run seamlessly. As a pioneering initiative, Bank launched a unified enterprise 
mobility & collaboration solution to enable business continuity through our personal devices from anywhere, at any time.

Consequent to the lockdown notification, Bank has mandated WFH for all non-branch employees. Branches have been operating 
for lesser hours with appropriate staffing, whilst relationship managers and sales staff have stayed virtually connected with 
customers through digital channels. Bank remained in continuous touch with employees conducting Interactive Webcasts, 
advisories, emails and Axis Value Realisation programme.

At  Axis,  health  and  safety  of  employees,  customers  as  well  as  larger  society  is  at  the  forefront.  Bank  launched  ‘With  You 
Initiative’, a psychological counselling and physical wellbeing support for employees and their families. In March, Bank advanced 
the payroll cycle to ensure employees are financially self–reliant during these testing times.

Subsidiary Performance
The Bank’s subsidiaries remain central to the principle of “One Axis” and have an important role to play in the Bank’s strategy 
formulated around the three vectors - growth, profitability and sustainability. In a short span of time, the Bank has established 
subsidiaries covering a significant gamut of the financial services space, with some of them being leaders in their segments. 
Axis  Capital  remains  in  leadership  position  in  the  ECM  segment.  Axis  Mutual  Fund  maintained  its  position  as  the  fastest 
growing AMC amongst the Top 10 players and is now the eighth largest player with over 5% share in the industry AUM, Axis 
Finance has grown its loan book at a 30% CAGR in last 5 years while delivering healthy returns. Axis is the only Bank to have 
two fintech properties- A.Treds in B2B and Freecharge in B2C space.

The Bank continues to focus on further scaling up the subsidiaries so that they attain meaningful size and market share in their 
respective businesses. During the year, the Bank has made significant senior talent infusions across its subsidiaries in Axis 
AMC, Axis Capital, Axis Finance and Axis Securities.

During fiscal 2020, the Bank’s subsidiaries reported total income of `2,385 crores and earnings of `418 crores up 6% year on year.

Axis Capital, the Bank’s investment banking and institutional equities franchise has been the leader in equity and equity linked 
deals over the last decade and had another great year with highest number of transactions (17 transactions across IPO, QIP 
and Rights). Axis Capital contributed 24% to the total earnings of the subsidiaries.

Axis AMC and Axis Securities continued to contribute towards the Bank’s Retail Franchise building strategy and strengthen 
the bond with its customers.

Axis  AMC,  that  had  6  million  client  folios  as  at  end  of  31  March,  2020,  reported  strong  growth  in  net  profits  by  121%. 
The  company  manages  55  mutual  fund  schemes  with  a  closing  AUM  of  `115,936  crores  as  compared  to  closing  AUM  of 
`87,746 crores as on 31 March, 2019. The company has improved its market share to 5% as on 31 March, 2020 and is ranked  
8th amongst the mutual fund Industry in India.

During  the  year,  Axis  Securities  business  underwent  restructuring  with  focus  on  brokerage  business.  The  retail  brokerage 
firm reported 8% growth in cumulative client base to 2.27 million. The subsidiary achieved a trading volume of `3,181,051 
crores thereby registering a growth of 57% in fiscal 2020. During the same period, 1.77 lacs broking accounts were opened as 
compared to 2.57 lacs in the previous period.

Axis Finance Limited, the Bank’s NBFC has been diversifying its loan book mix and has made significant investments to grow 
its retail team with the objective of becoming a consumer focused lending company. As a result of higher investments, Axis 
Finance’s net profit decreased by 15% YoY, but contributed 46% to total earnings of the subsidiaries.

Freecharge, one of the India’s leading digital payment companies has a current user base of 79 million, GMV of `2,180 crores 
and  84.50  million  transactions.  With  Digital  Payments  as  a  hook,  the  Bank  continues  to  leverage  the  platform  for  digital 
distribution of retail products by targeting digitally native mobile first customers.

A.TReDs Limited, the Bank’s subsidiary that was set up in partnership with m-Junction, was one of the three entities allowed by 
RBI to set up the Trade Receivables Discounting System (TReDS), an electronic platform for facilitating cash flows for MSMEs. 
The Bank’s digital invoice discounting platform ‘Invoicemart’ for MSMEs continues to do exceptionally well with market share 
of over 43% among all TReDS platforms. It currently has over 5,100 participants on the platform and has clocked `7,491 crores 
in financed throughput by e-discounting nearly 4.9 lakh invoices since start of its operation from July 2017.

89

Annual Report 2019-20Experience OpenManagement’s Discussion and Analysis

Safe Harbor
Except  for  the  historical  information  contained  herein,  statements  in  this  Annual  Report  which  contain  words  or  phrases 
such  as  “will”,  “aim”,  “will  likely  result”,  “would”,  “believe”,  “may”,  “expect”,  “will  continue”,  “anticipate”,  “estimate”,  “intend”, 
“plan”,  “contemplate”,  “seek  to”,  “future”,  “objective”,  “goal”,  “strategy”,  “philosophy”,  “project”,  “should”,  “will  pursue”  and 
similar  expressions  or  variations  of  such  expressions  may  constitute  “forward-looking  statements”.  These  forward-looking 
statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from 
those suggested by the forward-looking statements. These risks and uncertainties include, but are not limited to our ability 
to successfully implement our strategy, future levels of non-performing loans, our growth and expansion, the adequacy of 
our allowance for credit losses, our provisioning policies, technological changes, investment income, cash flow projections, 
our exposure to market risks as well as other risks. Axis Bank Limited undertakes no obligation to update forward-looking 
statements to reflect events or circumstances after the date thereof.

90

Statutory ReportsIndependent Auditor’s Certificate on Compliance with the Corporate Governance requirements under SEBI 
(Listing Obligations and Disclosure Requirements) Regulations, 2015

To The Members of Axis Bank Limited

1.  This Certificate is issued in accordance with the terms of our engagement letter dated July 29, 2019.

2.  We have examined the compliance of conditions of Corporate Governance by Axis Bank Limited (‘the Bank’), for the year 
ended on March 31, 2020, as stipulated in Regulations 17 to 27 and clauses (b) to (i) of regulation 46 (2) and paragraphs 
C,  D  and  E  of  Schedule  V  of  the  SEBI  (Listing  Obligations  and  Disclosure  Requirements)  Regulations,  2015  (“Listing 
Regulations”). 

Management’s Responsibility
3.  The Management is responsible for ensuring that the Bank complies with the conditions of Corporate Governance. This 
responsibility also includes the design, implementation and maintenance of internal controls and procedures to ensure 
compliance with the conditions of the Corporate Governance stipulated in the Listing Regulations.

Auditor’s Responsibility
4.  Our responsibility is limited to examining the procedures and implementation thereof, adopted by the Bank for ensuring 
the compliance of the conditions of the Corporate Governance. It is neither an audit nor an expression of opinion on the 
financial statements of the Bank.

5.  We  have  examined  the  books  of  account  and  other  relevant  records  and  documents  maintained  by  the  Bank  for  the 
purpose of providing reasonable assurance on the compliance with Corporate Governance requirements by the Bank. 

6.  We conducted our examination in accordance with the Guidance Note on Certification of Corporate Governance issued 
by the Institute of the Chartered Accountants of India (“ICAI”), the Standards on Auditing specified under Section 143(10) 
of the Companies Act, 2013, in so far as applicable for the purpose of this Certificate and as per the Guidance Note on 
Reports or Certificate for Special Purposes issued by the ICAI which requires that we comply with the ethical requirements 
of the Code of Ethics issued by the ICAI. 

7.  We have complied with the relevant applicable requirements of the Standard on Quality Control (SQC) 1, Quality Control 
for Firms that Perform Audits and Reviews of Historical Financial Information, and Other Assurance and Related Services 
Engagements issued by ICAI.

Opinion
8.  Based on our examination, as above, and to the best of the information and explanations given to us and representations 
provided by the Management, we certify that the Bank has complied with the conditions of Corporate Governance as 
stipulated in regulations 17 to 27 and clauses (b) to (i) of regulation 46 (2) and paragraphs C, D and E of Schedule V of the 
Listing Regulations during the year ended March 31, 2020.

9.  We further state that such compliance is neither an assurance as to the future viability of the Bank nor the efficiency or 

effectiveness with which the management has conducted the affairs of the Bank.

Restriction on Use
10.  The  Certificate  is  addressed  and  provided  to  the  members  of  the  Bank  solely  for  the  purpose  to  enable  the  Bank  to 
comply with the requirement of the Listing Regulations, and it should not be used by any other person or for any other 
purpose. Accordingly, we do not accept or assume any liability or any duty of care for any other purpose or to any other 
person to whom this Certificate is shown or into whose hands it may come without our prior consent in writing. We have 
no responsibility to update this Certificate for any event or circumstances occurring after the date of this Certificate.

For Haribhakti & Co. LLP
Chartered Accountants
ICAI Firm Registration No.103523W / W100048

Purushottam Nyati
Partner
Membership No.118970
UDIN: 20118970AAAABQ4651
Place: Mumbai
Date: April 29, 2020

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Annual Report 2019-20Experience OpenCorporate Governance 

Corporate Governance 
(Part of the Directors’ Report for the year ended 31st March 2020)

(1)  Philosophy on Code of Governance

Your Bank’s policy on Corporate Governance has been:

I. 

To enhance the long-term interest of its shareholders, provide good management, adopt prudent risk management 
techniques  and  comply  with  the  required  standards  of  capital  adequacy,  thereby  safeguarding  the  interest  of  its 
stakeholders such as shareholders, depositors, creditors, customers, suppliers and employees.

II.	 To	institutionalize	accountability,	transparency	and	equality	of	treatment	for	all	its	stakeholders,	as	central	tenets	
of	good	corporate	governance	and	to	articulate	this	approach	in	its	day-to-day	functioning	and	in	dealing	with	all	
its stakeholders.

(2)  Board of Directors

I.	

Size	and	Composition	of	the	Board
The	composition	of	the	Board	of	Directors	of	the	Bank	(the	Board)	is	governed	under	the	relevant	provisions	of	the	
Companies	 Act,	 2013	 read	 with	 the	 relevant	 rules	 made	 thereunder,	 the	 Securities	 and	 Exchange	 Board	 of	 India	
(Listing	Obligations	and	Disclosure	Requirements)	Regulations,	2015	(the	Listing	Regulations),	the	Banking	Regulation	
Act,	1949,	the	guidelines	issued	by	the	Reserve	Bank	of	India	(RBI)	and	the	Articles	of	Association	of	the	Bank.

The	 Board	 has	 an	 optimum	 combination	 of	 Executive	 and	 Non-Executive	 Directors	 with	 Independent	 Directors	
constituting	 more	 than	 one-third	 of	 its	 total	 strength.	 The	 Board	 has	 11	 Directors,	 comprising	 of	 5	 Independent	
Directors,	1	Managing	Director	&	CEO,	3	Executive	Directors	and	2	Nominee	Directors.

The	 Board	 is	 led	 by	 Non-Executive	 (Part-Time)	 Chairman,	 who	 is	 an	 Independent	 Director.	 The	 Board	 comprises	
of	nominees	of	the	Administrator	of	the	Specified	Undertaking	of	the	Unit	Trust	of	India	(SUUTI),	Promoter	of	the	
Bank	and	BC	Asia	Investments	VII	Limited,	Integral	Investments	South	Asia	IV	and	BC	Asia	Investments	III	Limited	
(being	entities	affiliated	to	BAIN	Capital,	a	Global	Private	Equity	firm).	In	terms	of	Article	90(1)(c)	of	the	Articles	of	
Association	 of	 the	 Bank,	 Life	 Insurance	 Corporation	 of	 India,	 Promoter	 of	 the	 Bank,	 has	 a	 right	 to	 nominate	 one	
Director	on	the	Board	of	the	Bank.		The	Board	also	has	1	Woman	Director	who	is	an	Independent	Director.

None	of	the	Directors	or	their	relatives	are	related	
to	each	other.	The	Board	has	confirmed	and	taken	
on	record	the	declaration	of	Independence,	which	
has	been	submitted	by	all	the	Independent	Directors	
of	 the	 Bank,	 and	 after	 having	 undertaken	 a	 due	
assessment of the veracity of the same, the Board 
has  formed  an  opinion  that  all  the  Independent 
Directors	 fulfill	 the	 criteria/	 conditions	 relating	
to	 independence,	 as	 specified	 in	 the	 Companies	
Act,	 2013	 and	 the	 Listing	 Regulations,	 relating	
to  Corporate  Governance  and  that  they  are 
independent	of	the	Management.

terms	 of	

the	 Companies	

(Creation	 and	
In	
Maintenance	 of	 databank	 of	
Independent	
Directors)	 Rules,	 2019	 read	 with	 the	 Companies	
(Appointment	and	Qualification	of	Directors)	Fifth	
Amendment	 Rules,	 2019,	 all	 the	 Independent	
Directors	 of	 the	 Bank	 have	 enrolled	 their	 names	
in	 the	 online	 databank	 of	 Independent	 Directors	
maintained by the Government. All the Independent 
Directors	 of	 the	 Bank	 have	 undertaken	 to	 comply	
with	the	requirements	relating	to	passing	of	online	
proficiency	 self-assessment	 test,	 as	 applicable	
to	 them,	 within	 the	 timelines	 prescribed	
in	
the	said	Rules.

Composition

(%)

Independent	Directors
Non	Executive	-	Non- 
Independent	Directors

Executive	Directors

46
18

36

Geographical representation

(%)

India
Overseas

73
27

92

Statutory Reports 
 
	
	
	
	
	
	
	
	
	
	
	
	
II.  Board Diversity

The	Bank	recognizes	and	embraces	the	importance	of	a	diverse	Board	and	is	endowed	with	appropriate	balance	of	
skills,	expertise,	experience	and	diversity	of	perspectives	thereby	ensuring	effective	board	governance.	The	Board	
has	reviewed	and	adopted	the	Policy	on	Board	Diversity,	which	sets	out	its	approach	to	ensure	diversity	as	aforesaid,	
so	as	to	enhance	the	Board’s	effectiveness	while	discharging	its	fiduciary	obligations	towards	the	stakeholders	of	the	
Bank.	The	Bank	considers	diversity	in	skills,	regional	and	industry	experience,	expertise	and	educational	background	
whilst	determining	the	composition	of	its	Board.

the	 Banking	 Regulation	 Act,	 1949	

Section	 10A(2)	 of	
read	 with	 RBI	 notification	 no.DBR.Appt.
BC.No.38/29.39.001/2016-17	 dated	 24th	 November	 2016,	 requires	 that	 not	 less	 than	 51%	 of	 the	 total	 number	
of	 members	 of	 the	 Board	 of	 Directors	 of	 a	 banking	 company	 should	 comprise	 of	 persons	 who	 shall	 have	 special	
knowledge	 or	 practical	 experience,	 in	 respect	 of	 one	 or	 more	 of	 the	 matters	 stated	 hereunder,	 out	 of	 which	 not	
less	than	two	shall	be	persons	having	special	knowledge	or	practical	experience,	in	respect	of	agriculture	and	rural	
economy,	co-operation	or	small	scale	industry:

•	 Accountancy
•	 Agriculture	and	Rural	Economy
•	 Banking
•	 Co-operation
•	
•	
•	 Human	Resources
•	 Core	Industries

Information	Technology
Infrastructure	Sector

•		 Economics
•	 Finance
•	 Small-Scale	Industry
•	 Law
•	 Payment	&	Settlement	Systems
•	 Risk	Management
•	 Business	Management

The	 Bank	 is	 in	 compliance	 with	 the	 aforesaid	 requirements	 as	 prescribed	 under	 Section	 10A	 (2)	 of	 the	 Banking	
Regulation	Act,	1949.	Further,	the	Bank	periodically	reviews	and	identifies	the	skills/	expertise/	competencies,	which	
are	required	to	be	possessed	by	its	members,	in	the	context	of	the	needs	of	its	businesses,	for	it	to	function	effectively.

The	 Board	 has	 diverse	 combination	 of	 special	 knowledge,	 expertise	 and	 practical	 experience	 as	 relevant	 for	 the	
banking	business.	The	details	of	skills/	expertise/	competencies	of	the	Directors	of	the	Bank,	as	provided	by	them,	
are detailed as under:

Sr.  
No.
1.
2.
3.
4.

5.
6.

7.
8.
9.
10.
11.

Name of the Director

Special Knowledge / Practical Experience

Shri	Rakesh	Makhija
Shri Amitabh Chaudhry
Shri	Rohit	Bhagat
Shri S. Vishvanathan

Smt.	Ketaki	Bhagwati
Shri B. Baburao

Shri	Stephen	Pagliuca
Shri	Girish	Paranjpe
Shri	Rajiv	Anand
Shri	Rajesh	Dahiya
Shri	Pralay	Mondal

Industry	&	Technology	|	Business	Management
Finance	|	Banking	|	Insurance	|	Business	Management	|	Information	Technology
Finance	|	Risk	Management
Banking	|	Small	Scale	Industry	|	Agriculture	and	Rural	Economy	|	Risk	Management	|	Treasury	|	
Capital	Markets
Finance	|	Risk	Management	|	Business	Management
Finance	 |	 Industry	 &	 Technology	 |	 Investments	 |	 Capital	 Markets	 |	 Operations	 |	 Business	
Management
Finance	|	Technology	|	Media	|	Telecommunications	|	Financial	Services	Business
Accountancy	|	Finance	and	Business	Management	|	Information	Technology
Finance	|	Business	Management
Human	Resources	|	Business	Management	|	Agricultural	Input	Distribution	&	Sales	|	Manufacturing
Agriculture	&	Rural	Economy	|	Banking	|	Risk	Management

The	 brief	 profile	 of	 the	 Directors	 of	 the	 Bank	 have	 been	 uploaded	 on	 the	 website	 of	 the	 Bank	 https://www.
axisbank.com/about-us.

(3)  Governance Structure of the Bank

The Bank has a governance structure to enhance shareholders’ value and protect the interests of its stakeholders with a 
sharp focus on improving the corporate performance, through transparency, meritocracy and accountability.

The	Board	of	Directors	is	the	primary	direct	stakeholder	influencing	standards	of	corporate	governance	at	the	Bank.	The	
Directors	of	the	Bank	are	appointed	by	the	Shareholders	and	they	represent	the	interest	of	the	Shareholders	of	the	Bank.	
The	Managing	Director	&	CEO	reports	to	the	Board	of	the	Bank	and	is	entrusted	with	substantial	powers	to	manage	the	
affairs	of	the	Bank.	The	Board	has	constituted	various	Committees	and	routinely	delegates	specific	matters	for	a	more	

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Corporate Governance 

focused	review.	The	Bank	has	constituted/	empowered	Executive	Committees	to	inter	alia	deal	with	routine,	operational,	
administrative	 matters	 and	 to	 review	 various	 matters	 before	 its	 submission	 to	 the	 Board/	 Committees.	 The	 Bank	 has	
appointed	officials	at	senior	levels	who	are	independent	of	the	management	and	to	provide	an	independent	view	to	the	
concerned	Board/	Committees.	This	enhances	the	overall	governance	standards	and	helps	strengthen	the	compliances	
within the Bank. 

The	diagrammatic	representation	of	the	Governance	structure	of	the	Bank,	is	as	under:

Board of Directors

MD & CEO

Board 
Committees

Management 
Committee

Whole-Time 
Directors
(WTDs)

Audit Committee
of Board

Risk Management
Committee

Group Executives

Committee of 
Directors

IT Strategy 
Committee

Special Committee 
for Monitoring Large 
Value Frauds

Nomination & 
Remuneration 
Committee

Stakeholders
Relationship
Committee

Customer Service 
Committee

Corporate Social 
Responsibility 
Committee

Review 
Committee

Committee of  
WTDs

Acquisitions, 
Divestments, & 
Mergers Committee

Executive 
Committees

94

Statutory Reports	
I.	 Duties	and	Responsibilities	of	the	Board

The	 role	 of	 the	 Board	 is	 to	 provide	 effective	 guidance	 and	 oversight	 to	 the	 Management	 of	 the	 Bank	 so	 that	 it	
delivers	enduring	sustainable	value,	is	fully	compliant	with	extant	laws,	regulations	and	functions	in	an	ethical	and	
efficient	manner.

The	 responsibilities	 of	 the	 Board	 include	 inter	 alia	 overseeing	 the	 functioning	 of	 the	 Bank,	 monitoring	 legal	 and	
statutory	 compliance,	 reviewing	 the	 efficacy	 of	 internal	 control	 systems	 and	 processes,	 and	 management	 of	 risk	
associated	with	the	business	of	the	Bank.	The	Board	is	also	responsible	for	approving	the	strategic	directions,	plans	
and	 priorities	 for	 the	 Bank,	 monitoring	 corporate	 performance	 against	 strategic	 business	 plans,	 reviewing	 and	
approving	the	Bank’s	financial	and	operating	results	on	a	periodic	basis,	overseeing	the	Bank’s	Corporate	Governance	
framework	and	supervising	the	succession	planning	process	for	its	Directors	and	Senior	Management.

Accordingly,	the	Board	deliberates	on	matters	such	as	business	strategy,	risk,	financial	results,	succession	planning,	
compliance,	 customer	 service,	 information	 technology	 and	 human	 resources	 as	 covered	 under	 the	 seven	 critical	
themes	prescribed	by	the	RBI	and	matters	as	prescribed	under	the	relevant	provisions	of	the	Companies	Act,	2013,	
the	 relevant	 Rules	 made	 thereunder,	 the	 Listing	 Regulations	 relating	 to	 Corporate	 Governance	 and	 Circulars/	
Guidelines	issued	by	the	RBI,	in	this	regard	from	time	to	time.

The	Board	spends	considerable	time	perusing	the	information	provided	to	them,	which	facilitates	informed	decision	
making	and	effective	participation	at	its	meetings,	leading	to	higher	board	effectiveness.	Apart	from	quarterly	review	
of	the	performance	of	the	Bank,	the	Board	meets	once	a	year	specifically	to	review	the	long-term	strategy	of	the	
Bank.	The	Board	oversees	the	actions	and	results	of	the	Management	to	ensure	that	the	long-term	objectives	of	
enhancing	shareholders	value	are	met.	The	Board	also	has	the	discretion	to	engage	the	services	of	external	experts/
advisors, as deemed appropriate.

The	duties	and	responsibilities	of	the	Board	have	been	set	out	in	its	Charter	formulated	and	adopted	by	the	Bank,	
in	terms	of	the	relevant	provisions	of	the	Companies	Act,	2013,	the	relevant	Rules	made	there	under,	the	Listing	
Regulations,	 the	 Banking	 Regulation	 Act,	 1949,	 the	 Circulars/	 Guidelines	 issued	 by	 the	 RBI,	 in	 this	 regard,	 from	
time	to	time	and	the	Articles	of	Association	of	the	Bank.	During	the	year,	the	Board	has	reviewed	its	Charter	and	
approved the relevant amendments to the same.

Role of Independent Directors
Shri	 Rakesh	 Makhija,	 Shri	 Rohit	 Bhagat,	 Shri	 S.	 Vishvanathan,	 Smt.	 Ketaki	 Bhagwati	 and	 Shri	 Girish	 Paranjpe	 are	
the	Independent	Directors	of	the	Bank.	The	role	of	an	Independent	Director	is	to	help	in	bringing	an	independent	
judgment	 to	 bear	 on	 the	 Board’s	 deliberations	 especially	 on	 the	 issues	 pertaining	 to	 strategy,	 performance,	 risk	
management,	resources,	key	appointments	and	standards	of	conduct.	They	bring	an	objective	view	in	the	evaluation	
of	the	performance	of	board	and	management,	scrutinising	the	performance	of	management	in	meeting	agreed	goals	
and	objectives	and	monitoring	the	outcome	of	performance.	Independent	Directors	are	responsible	for	safeguarding	
the	interests	of	all	the	stakeholders,	particularly	the	minority	shareholders	and	to	balance	the	conflicting	interest	
amongst the stakeholders.

Role of Managing Director and CEO
Shri	Amitabh	Chaudhry	is	the	Managing	Director	&	CEO	of	the	Bank.	He	reports	to	the	Board	of	the	Bank	and	is	
vested	with	substantial	powers	for	managing	the	affairs	of	the	Bank,	subject	to	the	overall	superintendence,	control,	
guidance	and	direction	of	the	Board.	He	has	the	authority	to	enter	into	contracts	for	and	on	behalf	of	the	Bank	in	the	
ordinary	course	of	its	business	and	to	perform	all	such	acts,	deeds,	matters	and	things,	which	in	the	ordinary	course	
of	its	business,	as	the	Managing	Director	&	CEO	of	the	Bank,	he	may	consider	necessary	or	appropriate	to	perform,	
in	the	business	interest	of	the	Bank.	He	is	also	a	Key	Managerial	Personnel	of	the	Bank,	pursuant	to	the	provisions	of	
Section	203(1)	read	with	Section	2(51)	of	the	Companies	Act,	2013	and	Rule	8	of	the	Companies	(Appointment	and	
Remuneration	of	Managerial	Personnel)	Rules,	2014.

Role of Whole-Time Directors
Shri	Rajiv	Anand,	Executive	Director	(Wholesale	Banking),	Shri	Rajesh	Dahiya,	Executive	Director	(Corporate	Centre)	
and	 Shri	 Pralay	 Mondal,	 Executive	 Director	 (Retail	 Banking)	 are	 the	 Whole-Time	 Directors	 and	 Key	 Managerial	
Personnel	of	the	Bank.	They	report	directly	to	the	Managing	Director	&	CEO	of	the	Bank.	They	are	responsible	for	
specific	functions	as	assigned	to	them	by	the	Managing	Director	&	CEO	or	by	the	Board,	from	time	to	time.

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Corporate Governance 

II.	 Meetings	of	the	Board/Committees

Schedule of the meetings
The	 schedule	 of	 the	 meetings	 of	 the	 Board	 /	 Committees	 to	 be	 held	 during	 the	 next	 Financial	 Year	 and	 for	 the	
ensuing	Annual	General	Meeting,	is	circulated	in	advance	to	the	Board.

Agenda for the meetings
The	RBI	vide	its	Circular	no.DBRNo.BC.93/29.67.001/2014-15	dated	14th	May	2015	has	prescribed	‘Seven	Critical	
Themes’	to	be	reviewed	by	the	Board	namely	business	strategy,	financial	reports	and	their	integrity,	risk,	compliance,	
customer	 protection,	 financial	 inclusion	 and	 human	 resources.	 The	 agenda	 for	 Board	 meetings	 includes	 matters	
forming	part	of	the	said	critical	themes,	as	stipulated	by	the	RBI.

The	agenda	for	the	meetings	of	the	Board/	Committees	is	prepared	based	on	inputs	received	from	the	concerned	
departments	of	the	Bank	and	finalized	in	consultation	with	the	Chairman	of	the	Board	/	Committees.	The	agenda	
notes	for	the	meetings	of	the	Board	/	Committees	are	sent	to	the	Members	of	the	Board	/	Committees	in	advance	to	
enable	them	to	read	and	comprehend	the	matters	to	be	dealt	with	and	seek	further	information/clarification.	All	the	
agenda	notes	of	the	Board	/	Committees	are	circulated	to	the	Members	of	the	Board	/	Committees	through	a	secured	
web-based	portal	to	facilitate	easy	access	of	agenda	on	iPad/the	computer.	The	agenda	notes	and	presentations	
are	prepared	and	presented	in	a	manner,	which	enables	the	Board/	Committees	to	take	an	informed	decision.	The	
Members	of	the	Board/	Committees	are	free	to	recommend	inclusion	of	any	item	in	the	agenda	for	discussion.

Framework for Monitoring and Implementation of the Directions of the Board
The	Board	has	approved	a	“Framework	for	Monitoring	and	Implementation	of	the	Directions	of	the	Board”.	In	terms	
of	this	Framework,	any	actionable	arising	from	the	deliberations	at	the	meetings	is	recorded	in	the	minutes	and	forms	
part	of	the	Action	Taken	Report,	to	be	reviewed	at	the	subsequent	meetings	of	the	Board/Committees.	The	status	
of	implementation	of	all	actionables	relating	to	Board/	Committees,	is	reviewed	by	the	Board,	on	a	quarterly	basis.

Minutes of the meetings
The	Minutes	of	the	meetings	of	the	Board	/	Committee	are	circulated	to	the	Chairman	for	his	review	and	approval	
and	thereafter	circulated	to	other	Members	of	the	Board/Committee	for	their	comments,	in	accordance	with	the	
Secretarial	Standards	on	meetings	of	the	Board	of	Directors	(SS-1)	issued	by	the	Institute	of	Company	Secretaries	
of	India	(ICSI).

In	case	of	business	exigencies	or	urgency	of	matters,	resolutions	are	also	passed	by	the	Board/Committees	through	
circulation.	Videoconferencing	facility	is	used	extensively	to	facilitate	participation	of	Directors,	who	are	unable	to	
attend	the	meetings,	in	person.

In	all,	10	meetings	of	the	Board	were	held	during	the	Financial	Year	2019-20,	i.e.	on	25th April 2019, 22nd	May	2019,	
25th June 2019, 20th July 2019, 30th July 2019, 21st	October	2019,	22nd January 2020, 27th	February	2020,	13th	March	
2020 and 18th	March	2020.	The	gap	between	two	Board	Meetings	did	not	exceed	the	prescribed	limit	of	120	days.	
The	requisite	quorum	was	present	throughout	the	meetings	of	the	Board	held	during	the	Financial	Year	2019-20.

Out	 of	 the	 10	 Board	 Meetings	 held	 during	 the	 year,	 9	 meetings	 of	 the	 Board	 held	 on	 25th  April  2019,  22nd	 May	
2019,	25th June 2019, 20th July 2019, 30th July 2019, 21st	October	2019,	27th	February	2020,	13th	March	2020	and	 
18th	March	2020	were	conducted	through	video	conference.

The	Board	has	accepted	and	implemented	all	the	recommendations,	including	mandatory	recommendations,	made	
by	the	Committees	at	its	meetings	held	during	the	Financial	Year	2019-20.

The	name,	age,	category	of	Directors,	details	of	the	Board	Meetings	attended	by	them	during	the	Financial	Year	
2019-20	along	with	sitting	fees	paid	to	them	for	attending	the	said	meetings,	and	their	attendance	at	the	25th Annual 
General	Meeting	of	the	Bank	(AGM),	are	given	below:

96

Statutory Reports	
 
 
	
	
 
 
	
	
	
	
 
 
	
	
 
 
	
	
	
	
	
	
	
	
	
	
	
	
Sr.
No.

Name of the Director

DIN

Age

Category

Board Meetings 
attended during 
the year

Sitting fees 
(in `)

Attendance at 
last AGM (20th 
July 2019)

1.

Shri	Rakesh	Makhija

00117692

68

2.

Dr.	Sanjiv	Misra1

03075797

72

Independent	Director	& 
Non-Executive	(Part-Time)	
Chairman

Independent	Director	& 
Non-Executive	(Part-Time)	
Chairman

10/10

10,00,000

3/3

3,00,000

Managing	Director	&	CEO 10/10

-

4,00,000

5,00,000

9,00,000

3,00,000

10,00,000

10,00,000

10,00,000

3.

4.

5.

6.

7.

8.

9.

Shri Amitabh Chaudhry

00531120

Prof.	Samir	K.	Barua2

00211077

55

68

Shri	Som	Mittal3@

00074842

68

Shri	Rohit	Bhagat@

02968574

56

Smt.	Usha	Sangwan4@

02609263

61

Shri S. Vishvanathan5

02255828

65

Smt.	Ketaki	Bhagwati

07367868

56

10.

Shri B. Baburao

00425793

61

11.

Shri	Stephen	Pagliuca@

07995547

65

12.

Shri	Girish	Paranjpe

02172725

62

13.

Shri	Rajiv	Anand6@

02541753

54

4/4

5/6

9/10

3/6

10/10

10/10

10/10

Independent	Non-
Executive

Independent	Non-
Executive

Independent	Non-
Executive

Nominee	Director	–	Life	
Insurance	Corporation	of	
India	(LIC)	[Equity	Investor]	
–	Promoter

Independent	Non-
Executive

Independent	Non-
Executive

Nominee	Director	–	
Administrator of the 
Specified	Undertaking	
of	the	Unit	Trust	of	India	
(SUUTI)	[Equity	Investor]	–	
Promoter

Nominee	Director	–	
Entities	affiliated	to	BAIN	
Capital	[Equity	Investor]

Independent	Non-
Executive

Executive	Director
(Wholesale	Banking)

14.

Shri	Rajesh	Dahiya7@

07508488

52

15.

Shri	Pralay	Mondal8

00117994

54

Executive	Director
(Corporate	Centre)

Executive	Director
(Retail	Banking)

9/10

9,00,000

10/10

9/10

9/10

5/5

10,00,000

-

-

-

Yes

NA

Yes

Yes

Yes

Yes

No

Yes

Yes

Yes

No

Yes

Yes

Yes

NA

@	 Leave	of	absence	was	granted	to	the	concerned	Directors	who	had	expressed	their	inability	to	attend	the	respective	meetings.

1)	 Ceased	to	be	the	Non-Executive	(Part-Time)	Chairman	and	Director	of	the	Bank,	w.e.f.	the	close	of	business	hours	on	17th July 2019.
2)	 Ceased	to	be	an	Independent	Director	of	the	Bank,	on	expiry	of	his	tenure,	w.e.f.	the	close	of	business	hours	on	21st July 2019.
3)	 Ceased	to	be	an	Independent	Director	of	the	Bank,	on	expiry	of	his	tenure,	w.e.f.	the	close	of	business	hours	on	21st	October	2019.
4)	 Ceased	to	be	a	Nominee	Director	of	the	Bank,	w.e.f.	12th	December	2019.
5)	 Re-appointed	as	Independent	Director	of	the	Bank,	for	a	period	of	3	years,	w.e.f.	11th	February	2020.
6)	 Re-appointed	as	Executive	Director	(Wholesale	Banking)	of	the	Bank,	for	a	period	of	3	years	w.e.f.	4th August 2019.
7)	 Re-appointed	as	Executive	Director	(Corporate	Centre)	of	the	Bank,	for	a	period	of	3	years	w.e.f.	4th August 2019.
8)	 Appointed	as	Executive	Director	(Retail	Banking)	of	the	Bank,	for	a	period	of	3	years,	w.e.f.	1st August 2019. 

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Corporate Governance 

The	details	of	other	Directorships	and	Memberships	/	Chairmanships	in	Board	Committees	of	other	Companies	and	
the	category	thereof	held	by	the	Directors,	as	on	31st	March	2020,	are	given	below:

Designation/Category

Name of the Director

Directorship in other listed 
companies, in India

Name of the Companies  
& Designation

Number of other Directorships in 
unlisted companies

of Indian Public 
Limited Companies

of other 
companies(i)

Number of 
Memberships 
in Board 
Committees(ii)

Non-Executive (Part-Time) Chairman & Independent Director
Shri	Rakesh	Makhija

Castrol	India	Limited
(Independent	Director)

NIL

Nominee Director – SUUTI
Shri B. Baburao
Nominee Director – Entities affiliated to BAIN Capital
Shri	Stephen	Pagliuca
Independent Directors
Shri	Rohit	Bhagat
Shri S. Vishvanathan

NIL

NIL
Orient	Paper	&	Industries	Limited
(Independent	Director)
Bayer	Crop	Science	Limited
(Independent	Director)
CRISIL	Limited
(Independent	Director)

Smt.	Ketaki	Bhagwati

Shri	Girish	Paranjpe

NIL

Managing Director & CEO/Whole Time Directors
Shri Amitabh Chaudhry,
Managing	Director	&	CEO
Shri	Rajiv	Anand,	Executive	
Director	-	(Wholesale	Banking)
Shri	Rajesh	Dahiya,
Executive	Director	–	 
(Corporate	Centre)
Shri	Pralay	Mondal
Executive	Director	- 
(Retail	Banking)

NIL

NIL

NIL

2

2

0

0
2

1

1

3

3

2

2

0

0

5

4
0

1

3

0

2

0

0

3	(1)

1(1)

0

0
4(0)

0

2(1)

0

1

0

0

i.	

Includes	foreign	companies,	private	limited	companies,	Section	8	Companies.

ii.	

	Includes	 only	 Memberships	 of	 the	 Audit	 Committee	 and	 Stakeholders	 Relationship	 Committee	 in	 public	 limited	 companies.	
Figures	in	brackets	represent	number	of	Chairmanships	of	the	said	Committees,	as	per	the	disclosure	received	from	the	concerned	
Director	of	the	Bank.

Notes:

•	

•	

All	the	Directors	of	the	Bank,	are	in	compliance	with	the	applicable	provisions	of	the	Companies	Act,	2013,	the	
relevant	Rules	made	thereunder,	the	Listing	Regulations,	the	Banking	Regulation	Act,	1949	and	the	guidelines	
issued	by	the	RBI,	relating	to	maximum	number	of	Directorships	and	Committee	memberships.

All	the	Directors	of	the	Bank	have	submitted	their	annual	declarations	as	required	under	the	Companies	Act,	
2013	and	the	relevant	Rules	made	thereunder,	the	Listing	Regulations,	the	Banking	Regulation	Act,	1949	and	
the	guidelines	issued	by	the	RBI,	in	this	regard,	from	time	to	time.

III.	 Board	Committees

The	 business	 of	 the	 Board	 is	 also	 conducted	 through	 the	 various	 Committees	 constituted	 by	 the	 Board	 to	 deal	
with	 specific	 matters	 as	 per	 delegated	 powers	 for	 different	 functional	 areas	 of	 the	 Bank	 and	 as	 mandated	 under	
the	relevant	provisions	of	the	Companies	Act,	2013,	the	relevant	Rules	made	thereunder,	the	Listing	Regulations,	
Banking	 Regulation	 Act,	 1949,	 Circulars/	 Guidelines	 issued	 by	 the	 RBI,	 in	 this	 regard,	 from	 time	 to	 time	 and	 the	
Articles	of	Association	of	the	Bank.

During	the	year,	pursuant	to	the	resignation/	retirement/	appointment	of	Directors	of	the	Bank	and	as	part	of	the	
Succession	Planning	Process	of	the	Bank,	the	Chairman	of	Board	and	Chairman	of	the	Nomination	and	Remuneration	
Committee	have,	reviewed	and	approved	changes	to	the	composition	of	certain	Board	Committees.

98

Statutory Reports	
	
	
	
	
	
 
 
	
	
	
	
	
	
	
	
	
The	Board	has	constituted	12	Committees,	viz.,	Committee	of	Directors	(COD),	Audit	Committee	of	Board	(ACB),	
Risk	Management	Committee	(RMC),	Stakeholders	Relationship	Committee	(SRC),	Nomination	and	Remuneration	
Committee	(NRC),	Corporate	Social	Responsibility	Committee	(CSR),	Special	Committee	of	the	Board	of	Directors	
for	Monitoring	of	Large	Value	Frauds	(LVF),	Customer	Service	Committee	(CSC),	IT	Strategy	Committee	(IT),	Review	
Committee	 (RC),	 Acquisitions,	 Divestments	 and	 Mergers	 Committee	 (ADAM)	 and	 Committee	 of	 Whole-time	
Directors	(COWTD).	During	the	year,	Charter	of	the	said	Committees	were	reviewed	and	approved	by	the	Board,	
pursuant	to	amendments	to	applicable	banking,	corporate	and	securities	laws.

Further,	 in	 order	 to	 facilitate	 linkages	 between	 Committees,	 the	 Bank	 has	 appointed	 Non-Executive	 Directors	 as	
common	members.	The	Audit	Committee	of	the	Board	and	the	Committee	of	Directors	have	Shri	S.	Vishvanathan	
and	Shri	B.	Baburao	as	common	members.	The	Risk	Management	Committee	and	the	Nomination	and	Remuneration	
Committee	 have	 Shri	 Rohit	 Bhagat	 as	 a	 common	 member.	 The	 Audit	 Committee	 of	 the	 Board	 and	 the	 Special	
Committee	of	the	Board	of	Directors	for	Monitoring	of	Large	Value	Frauds	have	Shri.	B.	Baburao	and	Shri	Rakesh	
Makhija	as	common	members.	IT	Strategy	Committee	and	Customer	Service	Committee	have	Shri	Girish	Paranjpe,	
as	 a	 common	 member.	 The	 Committee	 of	 Directors	 and	 the	 Review	 Committee	 have	 Shri	 S.	 Vishvanathan	 and	 
Smt.	Ketaki	Bhagwati,	as	common	members.	The	Risk	Management	Committee	and	the	Committee	of	Directors	have	
Smt.	Ketaki	Bhagwati,	as	a	common	member.

The	table	showcasing	the	composition	of	the	Committees	of	the	Bank,	is	given	below:

Sr.
No.

Name of the Director

Category

COD ACB RMC SRC NRC LVF CSC IT

CSR

RC ADAM COWTD

1.

Shri	Rakesh	Makhija

Shri Amitabh 
Chaudhry
Shri	Rohit	Bhagat

Shri S. Vishvanathan

Smt.	Ketaki	Bhagwati

Shri B. Baburao

Independent	Non-
Executive	(Part-Time)	
Chairman
Managing	Director	&	
CEO
Independent	Non-
Executive
Independent	Non-
Executive
Independent	Non-
Executive
Nominee	Director	–	
Administrator of the 
Specified	Undertaking	
of	Unit	Trust	of	India	
(SUUTI)

Shri	Rajiv	Anand

Shri	Girish	Paranjpe

Shri	Stephen	Pagliuca Nominee	Director	–	
Entities	affiliated	to	
BAIN	Capital
Independent	Non-
Executive
Executive	Director	
(Wholesale	Banking)
Executive	Director	
(Corporate	Centre)
Executive	Director	
(Retail	Banking)

Shri	Pralay	Mondal

Shri	Rajesh	Dahiya

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

	Member	

 Chairman

In	view	of	the	increase	in	the	duties,	roles	and	responsibilities	of	the	Non-Executive	Directors	and	also	in	view	of	the	
increase	in	the	time	commitment	required,	the	Board	at	its	meeting	held	on	22nd January 2020 approved a revision in 
the	sitting	fees	payable	to	the	Non-Executive	Directors	of	the	Bank	in	respect	of	the	following	key	Committees	viz.	
Nomination	and	Remuneration	Committee,	Audit	Committee,	Committee	of	Directors,	Risk	Management	Committee	
and	IT	Strategy	Committee	of	the	Board,	from	`	50,000/-	to	`	1,00,000/-	per	meeting,	with	effect	from	1st	February	
2020.	The	sitting	fees	with	respect	to	other	Board	Committees	remain	unchanged	at	`	50,000/-	per	meeting.

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Corporate Governance 

The	brief	description	of	terms	of	reference	of	the	said	Committees,	their	composition	and	attendance	of	the	Members	
at	the	meetings	thereof,	are	detailed	as	under:

(1)  Committee of Directors

The	 Committee	 of	 Directors	 of	 the	 Board	 of	 Director	 of	 the	 Bank	 (Committee	 of	 Directors)	 comprises	 of	 
5	members	out	of	which	2	are	Independent	Directors.

The	brief	description	of	terms	of	reference	of	the	Committee	of	Directors,	are	as	under:

i)	

To	review	loans	sanctioned	by	Senior	Management	Committee	(SMC),	provide	approvals	for	loans	as	per	the	
limits	stipulated	in	the	Corporate	Credit	Policy	of	the	Bank,	as	amended,	from	time	to	time,	and	to	discuss	
strategic	issues	in	relation	to	credit	policy	and	deliberate	on	the	quality	of	the	credit	portfolio	of	the	Bank.

ii)	

To	monitor	the	exposures	(both	credit	and	investments)	of	the	Bank	and	to	consider	and	approve	one	time	
compromise	settlement	proposals,	in	respect	of	loan	accounts	which	have	been	written	off.

iii)	 To	sanction	revenue	expenditures	relating	to	the	Bank’s	business/operations	covering	all	its	departments	

and	business	segments,	above	certain	stipulated	limits.

iv)	 To	review	the	cases	of	Technical	Write-Off	of	NPA	Accounts	on	a	quarterly	basis.

v)	 To	 review	 investment	 strategy,	 periodically	 review	 investments	 made	 and	 approve	 investment	 related	

proposals above certain limits.

vi)	 To	review	and	approve	proposals	relating	to	the	Bank’s	business/operations	covering	all	its	departments	

and business segments.

In	 all	 17	 meetings	 of	 the	 Committee	 of	 Directors	 were	 held	 during	 the	 Financial	 Year	 2019-20	 i.e.	 on	 24th 
April  2019,  22nd	May 	2019, 	25 th  June  2019,  18th  July  2019,  22nd  July  2019,  26th  August  2019,  9th  September 
2019, 16th September 2019, 26th	September	2019,	15th	October	2019,	31st	October	2019,	19th	November	2019,	 
19th	December	2019,	24th January 2020, 13th	February	2020,	9th	March	2020	and	19th	March	2020.

The	meetings	held	on	18th July 2019, 22nd July 2019, 26th August 2019, 9th September 2019, 16th September 
2019, 19th	November	2019,	13th	February	2020,	9th	March	2020	and	19th	March	2020,	were	conducted	through	
video conference.

The	details	of	the	meetings	of	the	Committee	of	Directors	attended	by	the	Members	during	the	year	2019-20,	
are given below:

Name of the Members
Shri S. Vishvanathan, Chairman
Shri Amitabh Chaudhry@
Smt.	Ketaki	Bhagwati@
Shri B. Baburao

Shri	Rajiv	Anand@

Designation
Independent	Director
Managing	Director	&	CEO
Independent	Director
Non-Executive	(Nominee 
Director-SUUTI)
Executive	Director-(Wholesale	Banking)

Attendance
17/17
13/17
16/17
17/17

12/17

(in `)

Sitting fees
10,00,000
-
9,50,000
10,00,000

-

@	Leave	of	absence	was	granted	to	the	concerned	Members	who	had	expressed	their	inability	to	attend	the	respective	meetings.

(2)  Audit Committee of Board

The	Audit	Committee	of	the	Board	of	Directors	of	the	Bank	(Audit	Committee)	comprises	of	4	members,	out	
of	which	3	are	Independent	Directors.	The	Members	of	the	Audit	Committee	are	financially	literate	and	have	
requisite	accounting	and	financial	management	expertise.

Prof.	Samir	Barua	ceased	to	be	Member	and	Chairman	of	the	Audit	Committee,	with	effect	from	the	close	of	
business hours on 21st	July	2019.	Shri	Girish	Paranjpe,	Independent	Director	of	the	Bank	was	appointed	as	the	
Chairman	of	the	Audit	Committee	with	effect	from	22nd July 2019.

The	brief	description	of	terms	of	reference	of	the	Audit	Committee,	are	as	under:

i)	

To	provide	direction	and	to	oversee	the	operation	of	the	audit	function.

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ii)	

To	review	the	internal	audit	system	with	special	emphasis	on	its	quality	and	effectiveness	and	status	of	
compliance	with	respect	to	Risk	Assessment	Report,	Risk	Mitigation	Plan,	Scrutiny	Reports	issued	by	RBI.

iii)	 To	review	the	concurrent	audit	system	of	the	Bank	(including	the	appointment	of	concurrent	auditors),	
approve	the	appointment,	re-appointment,	remuneration	and	terms	of	appointment	of	statutory	auditors	
and payments to statutory auditors for any other services rendered by them.

iv)	 To	oversee	the	Bank’s	financial	reporting	process	and	the	disclosure	of	its	financial	information	to	ensure	

that	the	financial	statement	is	correct,	sufficient	and	credible.

v)	 To	review,	with	the	management,	quarterly	as	well	as	the	annual	financial	statements	and	auditor’s	report	
thereon	 before	 submission	 to	 the	 Board	 for	 approval	 with	 special	 emphasis	 on	 accounting	 policies	 and	
practices,	compliance	with	accounting	standards,	disclosure	of	related	party	transactions	and	other	legal	
requirements	relating	to	financial	statements.

vi)	 Oversee	the	implementation	of	Compliance	Policy	and	review	the	compliance	function	on	half-yearly	and	

annual	basis	ensuring	that	all	compliance	issues	are	resolved	effectively.

vii)	 To	review	functioning	of	the	Whistle	Blower	and	Vigilance	mechanism.

viii)	 To	approve	any	subsequent	modification	of	transactions	of	the	Bank	that	shall	involve	related	parties.

ix)	 To	 review	 the	 performance	 of	 Information	 Security	 Audit	 and	 the	 critical	 issues	 highlighted	 during	 the	

Information	Security	Audit	and	provide	appropriate	guidance	to	the	Bank’s	Management.

x)	 To	review	all	matters	as	specified	by	RBI	in	the	circular	on	Calendar	of	Reviews	as	per	RBI	Circular	dated	
10th	 November	 2010	 and	 notifications	 thereto,	 SEBI	 (Listing	 Obligations	 and	 Disclosure	 Requirements)	
Regulations,	2015	and	Companies	Act,	2013	and	rules	made	thereunder.

The	Chief	Audit	Executive	(CAE),	Chief	Compliance	Officer	(CCO)	and	Chief	Financial	Officer	of	the	Bank	attend	
the	meetings	of	the	Audit	Committee.	Shri	Charanjit	Singh	is	the	CAE	of	the	Bank.	Shri	Rudrapriyo	Ray	is	the	
CCO	and	Chief	Vigilance	Officer	of	the	Bank.	The	Executive	Directors	are	permanent	invitees	to	the	meetings	
of	the	Audit	Committee.	The	CAE	of	the	Bank	directly	reports	to	the	Audit	Committee.	The	Company	Secretary	
of	the	Bank	acts	as	the	secretary	to	the	Audit	Committee.	Prof.	Samir	Barua,	the	former	Chairman	of	the	Audit	
Committee		had	attended	the	Twenty	Fifth	Annual	General	Meeting	of	the	Shareholders	of	the	Bank.

The	 Audit	 Committee	 discusses	 with	 the	 Statutory	 Auditors,	 the	 key	 highlights	 of	 the	 quarterly	 and	 annual	
financial	results	of	the	Bank,	before	recommending	the	same	to	the	Board	of	Directors	of	the	Bank,	for	their	
approval.	The	representatives	of	the	Statutory	Auditors	have	attended	the	meetings	of	the	Audit	Committee	
held	during	the	year	for	review	of	the	quarterly	/	annual	financial	results	of	the	Bank.	The	Audit	Committee	
also	discusses	with	the	Statutory	Auditors	the	matters	connected	with	the	said	financial	results,	without	the	
presence	of	any	executives	of	the	Bank.

In	all	10	meetings	of	the	Audit	Committee	were	held	during	the	Financial	Year	2019-20	i.e.	on	25th April 2019, 
22nd	May	2019,	26th June 2019, 30th July 2019, 17th September 2019, 22nd	October	2019,	18th	December	2019,	
13th January 2020, 22nd January 2020 and 17th	March	2020.

The	meeting	held	on	17th	March	2020,	was	conducted	through	video	conference.

The	 details	 of	 the	 meetings	 of	 the	 Audit	 Committee	 attended	 by	 the	 Members	 during	 the	 year	 2019-20,	
are given below:

Name of the Members
Prof.	Samir	K.	Barua,	Chairman1
Shri	Girish	Paranjpe,	Chairman@
Shri S. Vishvanathan@
Shri	Rakesh	Makhija
Shri B. Baburao

Designation
Independent	Director
Independent	Director
Independent	Director
Independent	Director
Non-Executive	(Nominee	Director-SUUTI)

Attendance
3/3
9/10
9/10
10/10
10/10

(in `)

Sitting fees
1,50,000
5,00,000
5,00,000
5,50,000
5,50,000

@	Leave	of	absence	was	granted	to	the	concerned	Members	who	had	expressed	their	inability	to	attend	the	respective	meetings.
1)	Ceased	to	be	a	Member,	w.e.f.	the	close	of	business	hours	on	21st July 2019.

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Corporate Governance 

(3)  Risk Management Committee

The	 Risk	 Management	 Committee	 of	 the	 Board	 of	 Directors	 of	 the	 Bank	 (Risk	 Management	 Committee)	
comprises	of	3	members	out	of	which	2	are	Independent	Directors.

Prof.	Samir	Barua	ceased	to	be	a	Member	and	Chairman	of	the	Risk	Management	Committee,	with	effect	from	
the close of business hours on 21st	July	2019.	Smt.	Ketaki	Bhagwati,	Independent	Director	of	the	Bank	was	
appointed	as	the	Chairperson	of	the	Risk	Management	Committee,	with	effect	from	22nd July 2019.

Dr.	 Sanjiv	 Misra	 ceased	 to	 be	 a	 Member	 of	 the	 Risk	 Management	 Committee,	 with	 effect	 from	 the	 close	 of	
business hours on 17th July 2019.

Smt.	 Usha	 Sangwan	 ceased	 to	 be	 a	 Member	 of	 the	 Risk	 Management	 Committee,	 with	 effect	 from	
12th	December	2019.

Shri	Rajiv	Anand	ceased	to	be	a	Member	of	the	Risk	Management	Committee,	with	effect	from	20th January 2020.

The	brief	description	of	terms	of	reference	of	the	Risk	Management	Committee,	are	as	under:

i)	

Framing	and	governing	of	the	risk	strategy	and	approving	and	reviewing	the	risk	appetite	of	the	Bank.

ii)	

Ensuring	that	sound	policies,	procedures	and	practices	are	in	place	to	manage	its	risks.

iii)	 Establishing	a	framework	to	set	and	monitor	limits	across	risk	categories	such	as	credit	risk,	market	risk,	

operational	risk	etc.	in	order	to	ensure	that	the	risk	profile	is	adequately	diversified.

iv)	 Reviewing	the	Risk	Management	Framework	formulated	and	adopted	by	the	Bank	taking	into	account	the	
nature,	size	and	complexity	of	the	businesses	undertaken	by	the	Bank	and	recommending	the	same	for	the	
approval of the Board.

v)	 To	review	the	Risk	Management	Plan	with	respect	to	Cyber	Security	and	monitor	the	implementation	of	
the	measures	recommended	by	the	IT	Strategy	Committee	of	Directors	of	the	Bank,	to	mitigate	any	risk	
arising therefrom.

vi)	 Ensuring	compliance	with	requirements/guidance	on	risk	management	issued	by	RBI	and	other	regulators.

vii)	 To	assess	the	internal	and	external	risks,	risks	associated	with	systems,	processes,	individual	platforms,	

adopted	by	the	Bank,	from	time	to	time	etc.

The	Chief	Risk	Officer	(CRO)	of	the	Bank	reports	directly	to	the	Managing	Director	&	CEO	of	the	Bank.	Shri	
Amit	 Talgeri	 is	 the	 CRO	 of	 the	 Bank.	 The	 CRO	 of	 the	 Bank	 oversees	 the	 risk	 management	 function	 and	 is	
responsible	for	developing	and	setting	the	risk	management	framework,	developing	and	maintaining	systems	
and	 processes	 to	 identify,	 approve,	 measure,	 monitor,	 control	 and	 report	 risks,	 developing	 risk	 controls	 and	
mitigation	processes,	ensuring	adherence	to	the	Risk	Appetite	established	by	the	Board.	The	CRO	of	the	Bank	is	
independent	of	the	business	lines	and	is	actively	involved	in	key	decision	making	processes	that	impact	the	risk	
profile	of	the	Bank.	The	CRO	of	the	Bank	also	meets	the	Risk	Management	Committee	without	the	presence	
of	executive	management	of	the	Bank.	The	Bank	has	formulated	and	adopted	a	Policy	defining	the	roles	and	
responsibilities	of	the	CRO,	in	terms	of	the	guidelines	issued	by	the	RBI.	Shri	Amit	Talgeri	is	the	CRO	of	the	Bank.

In	 all,	 4	 meetings	 of	 the	 Risk	 Management	 Committee	 were	 held	 during	 the	 Financial	 Year	 2019-20	 i.e.	 on	 
25th June 2019, 1st August 2019, 21st	October	2019	and	21st January 2020. 

The	meetings	held	on	25th June 2019 and 1st August 2019, were conducted through video conference.

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The	 details	 of	 the	 meetings	 of	 the	 Risk	 Management	 Committee	 attended	 by	 the	 Members	 during	 the	 year	
2019-20, are given below:

Name of the Members
Prof.	Samir	K.	Barua,	Chairman1
Smt.	Ketaki	Bhagwati,	Chairperson
Shri Amitabh Chaudhry
Dr.	Sanjiv	Misra2
Shri	Rohit	Bhagat
Smt.	Usha	Sangwan@3
Shri	Rajiv	Anand4

 Designation
Independent	Director
Independent	Director
Managing	Director	&	CEO
Independent	Director
Independent	Director
Non-Executive	(Nominee	Director	–	LIC)
Executive	Director	(Wholesale	Banking)

Attendance
1/1
4/4
4/4
1/1
4/4
2/3
3/3

(in `)

Sitting fees
50,000
2,00,000
-
50,000
2,00,000
1,00,000
-

@	Leave	of	absence	was	granted	to	the	concerned	Member	who	had	expressed	her	inability	to	attend	the	respective	meeting.

1)	Ceased	to	be	a	Member,	w.e.f.	the	close	of	business	hours	on	21st July 2019.
2)	Ceased	to	be	a	Member,	w.e.f.	the	close	of	business	hours	on	17th July 2019.
3)	Ceased	to	be	a	Member,	w.e.f.	12th	December	2019.
4)	Ceased	to	be	a	member	w.e.f.	20th January 2020.

(4) 

Stakeholders Relationship Committee
The	 Stakeholders	 Relationship	 Committee	 of	 the	 Board	 of	 Directors	 of	 the	 Bank	 (Stakeholders	 Relationship	
Committee)	comprises	of	3	members	out	of	which	1	is	an	Independent	Director.

Shri	B.	Baburao,	Chairman	of	the	Stakeholders	Relationship	Committee	had	attended	the	Twenty	Fifth	Annual	
General	Meeting	of	the	Shareholders	of	the	Bank.	Shri	Girish	V.	Koliyote,	Company	Secretary	of	the	Bank,	is	the	
Compliance	Officer,	in	terms	of	Regulation	6	of	the	Listing	Regulations.

The	brief	description	of	terms	of	reference	of	the	Stakeholders	Relationship	Committee,	are	as	under:

i)	

Resolving	 the	 grievances,	 various	 aspects	 of	 interest	 of	 the	 security	 holders	 of	 the	 Bank,	 including	
complaints	 related	 to	 transfer/transmission	 of	 shares	 and	 debentures,	 non-receipt	 of	 annual	 report,	 
non-receipt	of	declared	dividends,	issue	of	new/duplicate	certificates,	general	meetings	etc.

ii)	 Review	the	measures	taken	for	effective	exercise	of	voting	rights	by	shareholders.

iii)	 Review	 adherence	 to	 the	 service	 standards	 adopted	 by	 the	 Bank	 in	 respect	 of	 various	 services	 being	

rendered	by	the	Registrar	&	Share	Transfer	Agent.

iv)	 Review	of	the	various	measures	and	initiatives	taken	by	the	Bank	for	reducing	the	quantum	of	unclaimed	
dividends	 and	 ensuring	 timely	 receipt	 of	 dividend	 warrants/annual	 reports/	 statutory	 notices	 by	 the	
shareholders of the company.

v)	 To	review	such	other	matters,	as	the	Committee	may	deem	appropriate,	from	time	to	time.

1	 meeting	 of	 the	 Stakeholders	 Relationship	 Committee	 was	 held	 during	 the	 Financial	 Year	 2019-20	 on	 
15th	October	2019.	No	meeting	of	the	said	Committee	was	conducted	through	video	conference.

The	details	of	the	meetings	of	the	Stakeholders	Relationship	Committee	attended	by	the	Members	during	the	
year 2019-20, are given below:

Name of the Members
Shri B. Baburao, Chairman
Shri S. Vishvanathan
Shri	Rajesh	Dahiya

 Designation
Non-Executive	(Nominee	Director-SUUTI)
Independent	Director
Executive	Director	(Corporate	Centre)

Attendance
1/1
1/1
1/1

(in `)

Sitting fees
50,000
50,000
-

(5)  Nomination and Remuneration Committee

The	 Nomination	 and	 Remuneration	 Committee	 of	 the	 Board	 of	 Directors	 of	 the	 Bank	 (Nomination	 and	
Remuneration	Committee)	comprises	of	3	members	out	of	which	2	are	Independent	Directors.

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Corporate Governance 

Shri	Rohit	Bhagat	was	appointed	as	the	Chairman	of	the	Nomination	and	Remuneration	Committee	with	effect	
from	25th June 2019.

Shri	Som	Mittal	ceased	to	be	a	Member	of	the	Nomination	and	Remuneration	Committee,	with	effect	from	the	
close of business hours on 21st	October	2019.

Shri	Rohit	Bhagat,	Chairman	of	the	Nomination	and	Remuneration	Committee	attended	the	Twenty	Fifth	Annual	
General	Meeting	of	the	Shareholders	of	the	Bank.

The	brief	description	of	terms	of	reference	of	the	Nomination	and	Remuneration	Committee,	are	as	under:

i)	

To	 evaluate	 the	 succession	 planning	 process	 adopted	 by	 the	 Bank	 and	 recommend	 the	 appointment	 /	 
re-appointment	 of	 Individual	 &	 Independent	 Directors,	 Whole	 Time	 Directors	 and	 Senior	 Management	
along	with	the	terms	of	appointment	including	remuneration.

ii)	

To	set	the	goals,	objectives	and	performance	benchmarks	for	the	Bank,	Whole	Time	Directors	&	senior	
management	and	review	the	performance	as	per	the	timelines.

iii)	 To	 review	 and	 recommend	 to	 the	 Board	 the	 overall	 remuneration	 framework	 and	 the	 compensation	

decisions	for	the	financial	year.

iv)	 To	review	the	organization	structure	of	the	Bank	and	recommend	to	the	Board	the	talent	management,	
succession	policy	and	process,	creation	of	new	positions	one	level	below	the	MD	&	CEO	of	the	Bank.

v)	

Formulate	the	criteria	and	the	manner	for	effective	evaluation	of	performance	of	the	Board	as	a	whole,	its	
Committees	and	individual	directors,	including	independent	directors	of	the	Bank,	which	may	be	carried	
out	either	by	the	Committee	or	by	the	Board	or	with	the	help	of	an	independent	external	agency	and	to	
review	its	implementation,	compliance	and	outcomes.

vi)	 Consider	 and	 approve	 the	 Stock	 based	 compensation	 for	 all	 the	 employees	 of	 the	 Bank	 including	 the	
Managing	Director	&	CEO,	other	Whole-time	Directors,	Senior	Management	and	other	eligible	employees	
of	the	Bank,	in	terms	of	the	relevant	provisions	of	the	SEBI	(Share	Based	Employee	Benefits)	Regulations,	
2015,	as	amended,	from	time	to	time.

In	all,	6	meetings	of	the	Nomination	and	Remuneration	Committee	were	held	during	the	Financial	Year	2019-
20	 i.e.	 on	 25th  April  2019,  14th	May 	2019, 	24 th	October, 	2019, 	21 st  January  2020,  28th	 February	 2020	 and	
18th	March	2020.

The	meetings	held	on	25th April 2019, 14th	May	2019,	24 th	October	2019,	21 st January 2020 and 18th	March	
2020, were conducted through video conference.

The	details	of	the	meetings	of	the	Nomination	and	Remuneration	Committee	attended	by	the	Members	during	
the year 2019-20, are given below:

Name of the Members
Shri	Rohit	Bhagat,	Chairman
Shri	Rakesh	Makhija
Shri	Som	Mittal1
Shri	Stephen	Pagliuca@

 Designation
Independent	Director
Independent	Director
Independent	Director
Non-Executive	(Nominee	Director-Entities	
affiliated	to	BAIN	Capital)

Attendance
6/6
6/6
2/2
5/6

(in `)

Sitting fees
4,00,000
4,00,000
1,00,000
3,00,000

@	Leave	of	absence	was	granted	to	the	concerned	Member	who	had	expressed	his	inability	to	attend	the	respective	meeting.
1)	Ceased	to	be	a	Member,	w.e.f.	the	close	of	business	hours	on	21st	October	2019.

(6) 

Special Committee of the Board of Directors for Monitoring of Large Value Frauds
The	 Special	 Committee	 of	 the	 Board	 of	 Directors	 for	 Monitoring	 of	 Large	 Value	 Frauds	 of	 the	 Bank	
(Special	 Committee	 for	 Monitoring	 of	 Large	 Value	 Frauds)	 comprises	 of	 5	 members	 out	 of	 which	 1	 is	 an	
Independent	Director.

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Prof.	Samir	Barua	ceased	to	be	a	Member	and	Chairman	of	the	Special	Committee	for	Monitoring	of	Large	Value	
Frauds,	with	effect	from	the	close	of	business	hours	on	21st	July	2019.	Shri	B.	Baburao,	Non-Executive	Director	
of	the	Bank	was	appointed	as	the	Chairman	of	the	Special	Committee	for	Monitoring	of	Large	Value	Frauds	with	
effect	from	22nd July 2019.

Smt.	Usha	Sangwan	ceased	to	be	a	Member	of	the	Special	Committee	for	Monitoring	of	Large	Value	Frauds,	
with	effect	from	12th	December	2019.

Shri	Rajiv	Anand,	Executive	Director	(Wholesale	Banking)	was	inducted	as	a	Member	of	Special	Committee	for	
Monitoring	of	Large	Value	Frauds,	with	effect	from	18th	December	2019.

The	 brief	 description	 of	 terms	 of	 reference	 of	 the	 Special	 Committee	 for	 Monitoring	 of	 Large	 Value	
Frauds,	are	as	under:

i)	

The	main	objectives	of	the	Committee	are	to	oversee	investigation	of	large	value	frauds	involving	amount	
of `10	million	and	above	in	each	case,	actions	taken	by	the	Bank	against	the	perpetrators	of	such	frauds	
and	suggesting	/	reviewing	corrective	steps	to	plug	systemic	loopholes,	if	any.

ii)	 Monitor	 the	 progress	 in	 all	 the	 large	 value	 frauds	 and	 implementation	 of	 the	 suggestions	 made	

by	the	Committee.

iii)	 The	Committee	also	reviews	the	accounts	identified	as	‘Red-Flagged’	(RFA)	with	an	exposure	amounting	to	

`500	million	and	above	from	the	Bank,	Cyber	frauds	and	functioning	of	Fraud	Review	Council.

iv)	 The	Bank’s	Policy	relating	to	Management	and	Reporting	of	Frauds	is	approved	by	the	Committee.

v)	 The	functioning	of	the	Committee	are	reviewed	on	a	half	yearly	basis	and	their	findings	placed	before	the	

Board,	for	its	review	and	noting.

In	all,	4	meetings	of	Special	Committee	for	Monitoring	of	Large	Value	Frauds	were	held	during	the	financial	Year	
2019-20 i.e. on 22nd	May	2019,	17th September 2019, 19th	December	2019	and	16th	March	2020.

The	 meetings	 held	 on	 22nd	May 	2019, 	17 th  September  2019  and  16th	 March	 2020,	 were	 conducted	 through	
video conference.

The	details	of	the	meetings	of	the	Special	Committee	for	Monitoring	of	Large	Value	Frauds	attended	by	the	
Members	during	the	year	2019-20,	are	given	below:

Name of the Members
Prof.	Samir	Barua,	Chairman1
Shri B. Baburao, Chairman
Shri Amitabh Chaudhry
Shri	Rakesh	Makhija
Smt.	Usha	Sangwan2
Shri	Rajesh	Dahiya
Shri	Rajiv	Anand3

 Designation
Independent	Director
Non-Executive	(Nominee	Director-SUUTI)
Managing	Director	&	CEO
Independent	Director
Non-Executive	(Nominee	Director-LIC)
Executive	Director	(Corporate	Centre)
Executive	Director	(Wholesale	Banking)

Attendance
1/1
4/4
4/4
4/4
2/2
4/4
2/2

1)	Ceased	to	be	a	Member,	w.e.f.	the	close	of	business	hours	on	21st July 2019.
2)	Ceased	to	be	a	Member,	w.e.f.	12th	December	2019.
3)	Inducted	as	a	member	w.e.f.	18th	December	2019.

(7)   Customer Service Committee

(in `)

Sitting fees
50,000
2,00,000
-
2,00,000
1,00,000
-
-

The	 Customer	 Service	 Committee	 of	 the	 Board	 of	 Directors	 of	 the	 Bank	 (Customer	 Service	 Committee)	
comprises	of	4	members	out	of	which	1	is	an	Independent	Director.

Shri	Som	Mittal	ceased	to	be	a	Member	and	Chairman	of	the	Customer	Service	Committee,	with	effect	from	the	
close of business hours on 21st	October	2019.	Shri	Amitabh	Chaudhry,	Managing	Director	&	CEO	of	the	Bank	
was	appointed	as	the	Chairman	of	the	Customer	Service	Committee,	with	effect	from	22nd	October	2019.

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Corporate Governance 

Smt.	 Usha	 Sangwan	 ceased	 to	 be	 a	 Member	 of	 the	 Customer	 Service	 Committee,	 with	 effect	 from	
12th	December	2019.

Shri	Pralay	Mondal,	Executive	Director	(Retail	Banking)	was	inducted	as	a	Member	of	the	Customer	Service	
Committee,	with	effect	from	16th September 2019.

The	brief	description	of	terms	of	reference	of	the	Customer	Service	Committee,	are	as	under:

i)	 Oversee	the	functioning	of	various	customer	sub	committees	at	the	Bank.

ii)	 Review	 complaints	 and	 quality	 of	 service	 provided	 by	 the	 Bank	 &	 it’s	 subsidiaries	 to	 ensure	 a	 robust	

grievance redressal mechanism.

iii)	 Approve	policy	documents	and	review	effective	implementation	of	RBI	directives.

iv)	 To	review	progress	on	other	regulatory	matters.

v)	 Review	the	initiatives	taken	by	the	Bank	to	enhance	customer	experience.

In	 all,	 4	 meetings	 of	 the	 Customer	 Service	 Committee	 were	 held	 during	 the	 financial	 Year	 2019-20	 i.e.	 on	 
26th April 2019, 31st July 2019, 13th	December	2019	and	12th	February	2020.

The	meetings	held	on	26th April 2019 and 31st July 2019, were conducted through video conference.

The	 details	 of	 the	 meetings	 of	 the	 Customer	 Service	 Committee	 attended	 by	 the	 Members	 during	 the	 year	
2019-20, are given below:

 Designation
Independent	Director

Name of the Members
Shri	Som	Mittal,	Chairman1
Shri Amitabh Chaudhry, Chairman Managing	Director	&	CEO
Shri	Girish	Paranjpe
Smt.	Usha	Sangwan	@2
Shri B. Baburao
Shri	Pralay	Mondal3

Independent	Director
Non-Executive	(Nominee	Director-LIC)
Non-Executive	(Nominee	Director	-	SUUTI)
Executive	Director	(Retail	Banking)

Attendance
2/2
4/4
4/4
1/2
4/4
2/2

(in `)

Sitting fees
1,00,000
-
2,00,000
50,000
2,00,000
-

@	Leave	of	absence	was	granted	to	Smt.	Usha	Sangwan,	who	had	expressed	her	inability	to	attend	the	respective	meeting.

1)	Ceased	to	be	a	Member,	w.e.f.	the	close	of	business	hours	on	21st	October	2019.
2)	Ceased	to	be	a	Member,	w.e.f.	12th	December	2019.
3)	Inducted	as	a	Member,	w.e.f.	16th September 2019.

(8) 

IT Strategy Committee
The	 IT	 Strategy	 Committee	 of	 the	 Board	 of	 Directors	 of	 the	 Bank	 (IT	 Strategy	 Committee)	 comprises	 of	 
3	members	out	of	which	1	is	an	Independent	Director.

Shri	Som	Mittal	ceased	to	be	a	Member	and	Chairman	of	the	IT	Strategy	Committee,	with	effect	from	the	close	
of business hours on 21st	October	2019.	Shri	Girish	Paranjpe,	Independent	Director	of	the	Bank	was	appointed	
as	the	Chairman	of	the	IT	Strategy	Committee	with	effect	from	22nd	October	2019.

Shri	Rajiv	Anand,	Executive	Director	(Wholesale	Banking)	ceased	to	be	a	Member	of	the	IT	Strategy	Committee,	
with	effect	from	16th September 2019.

Shri	Pralay	Mondal,	Executive	Director	(Retail	Banking)	was	inducted	as	a	Member	of	the	IT	Strategy	Committee,	
with	effect	from	16th September 2019.

The	brief	description	of	terms	of	reference	of	the	IT	Strategy	Committee,	are	as	under:

i)	

Approving	IT	Strategy	and	policies	and	ensuring	that	IT	strategy	is	aligned	with	business	strategy.

ii)	

Ensure	that	IT	architecture,	investment,	organisational	structure,	resources	and	performance	measurement	
parameters are geared to deliver business value and contribute to the Bank’s growth.

iii)	 Assessing	and	reviewing	the	strategy	for	addressing	IT	and	cyber	security	risks.

iv)	 Exercise	oversight	to	ensure	effective	functioning	of	the	IT	Operations	of	the	Bank.

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v)	 Review	 the	 Business	 Continuity	 Plan	 (BCP)/Disaster	 Recovery	 (DR)	 Plan	 of	 the	 Bank	 and	 exercise	
oversight	over	the	efficacy	of	the	BCP/DR	process	adopted	by	the	Bank	and	recommend	measures	for	
its improvement.

In	all,	4	meetings	of	IT	Strategy	Committee	were	held	during	the	Financial	Year	2019-20	i.e.	on	16th	May	2019,	 
9th August 2019, 13th	December	2019	and	12th	February	2020.	

The	meeting	held	on	16th	May	2019,	was	conducted	through	video	conference.

The	details	of	the	meetings	of	the	IT	Strategy	Committee	attended	by	the	Members	during	the	year	2019-20,	
are given below:

Name of the Members
Shri	Som	Mittal,	Chairman1
Shri	Girish	Paranjpe,	Chairman
Shri Amitabh Chaudhry
Shri	Rajiv	Anand2
Shri	Pralay	Mondal3

 Designation
Independent	Director
Independent	Director
Managing	Director	&	CEO
Executive	Director	(Wholesale	Banking)
Executive	Director	(Retail	Banking)

Attendance
2/2
4/4
4/4
2/2
2/2

1)	Ceased	to	be	a	Member,	w.e.f.	the	close	of	business	hours	on	21st	October	2019.
2)	Ceased	to	be	a	Member,	w.e.f.	16th September 2019.
3)	Inducted	as	a	Member,	w.e.f.	16th September 2019.

(in `)

Sitting fees
1,00,000
2,50,	000
-
-
-

(9)   Corporate Social Responsibility Committee

The	 Corporate	 Social	 Responsibility	 Committee	 of	 the	 Board	 of	 Directors	 of	 the	 Bank	 (CSR	 Committee)	
comprises	of	3	members	out	of	which	1	is	an	Independent	Director.

Shri	Som	Mittal	ceased	to	be	a	Member	and	Chairman	of	the	CSR	Committee,	with	effect	from	the	close	of	
business hours on 21st	October	2019.

Shri	Rakesh	Makhija,	Independent	Director	of	the	Bank	was	inducted	as	a	member	of	the	CSR	Committee,	with	
effect	from	16th	September	2019.	He	became	Chairman	of	the	Committee	w.e.f.	22nd	October	2019.

The	brief	description	of	terms	of	reference	of	the	CSR	Committee,	are	as	under:

i)	

Formulate	and	recommend	to	the	Board,	the	CSR	Strategy,	themes,	focus	areas	and	review	mechanism	
including	the	CSR	Policy	of	the	Bank.

ii)	 Review	and	approve,	the	CSR	projects/programs	to	be	undertaken	by	the	Bank	either	directly	or	through	
Axis	Bank	Foundation	(ABF)	or	through	implementation	partners	as	deemed	suitable,	during	the	financial	
year	and	specify	modalities	for	its	execution	and	implementation	schedules	for	the	same,	in	terms	of	the	
CSR	Policy	of	the	Bank.

iii)	 Recommend	the	amount	of	expenditure	to	be	incurred	on	the	CSR	activities	and	undertaking	a	review,	

monitoring	and	evaluation	of	the	initiatives	to	ensure	compliance	against	agreed	targets.

iv)	 Review	 the	 amounts	 spent	 on	 the	 CSR	 projects/	 programs	 during	 the	 financial	 year	 and	 the	 amounts	
unspent	as	at	the	end	of	the	financial	year,	ascertain	reasons	thereof	and	issue	appropriate	directions	on	
unspent	CSR	amounts,	in	terms	of	Section	135(5)	of	the	Companies	Act,	2013.

v)	

Instituting	a	transparent	monitoring	mechanism	to	ensure	implementation	of	the	CSR	projects/programs/
activities	and	conducting	impact	assessment	of	the	various	initiatives	at	periodic	intervals.

vi)	 Reviewing	and	recommending	the	annual	CSR	report	for	the	Board’s	approval	and	for	public	disclosure.

vii)	 Periodically	review	the	activities	undertaken	by	the	Bank	to	promote	sustainable	business/	non-business	

practices	and	relevant	disclosure	in	the	Annual	Sustainability	Report	of	the	Bank.

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Corporate Governance 

The	details	of	the	CSR	activities	undertaken	by	the	Bank	during	the	year	under	review	have	been	provided	in	
the	annexure	to	the	Directors’	report.

In	 all,	 4	 meetings	 of	 CSR	 Committee	 were	 held	 during	 the	 Financial	 Year	 2019-20	 i.e.	 on	 16th	 May	 2019,	 
16th September 2019, 19th	December	2019	and	16th	March	2020.

The	meetings	held	on	16th	May	2019	and	16th	March	2020,	were	conducted	through	video	conference.

The	details	of	the	CSR	Committee	meetings	attended	by	the	Members	during	the	year	2019-20,	are	given	below:

Name of the Members
Shri	Rakesh	Makhija,	Chairman1
Shri	Som	Mittal2
Shri	Rajesh	Dahiya
Shri	Rajiv	Anand@

 Designation
Independent	Director
Independent	Director
Executive	Director	(Corporate	Centre)
Executive	Director	(Wholesale	Banking)

Attendance
3/3
2/2
4/4
3/4

(in `)

Sitting fees
1,50,000
1,00,000
-
-

@	Leave	of	absence	was	granted	to	Shri	Rajiv	Anand	who	had	expressed	his	inability	to	attend	the	respective	meeting.

1)	Inducted	as	a	Member,	w.e.f.	18th September 2019.
2)	Ceased	to	be	a	Member,	w.e.f.	the	close	of	business	hours	on	21st	October	2019.

(10)  Review Committee

The	Review	Committee	of	the	Board	of	Directors	of	the	Bank	(Review	Committee)	comprises	of	3	members	out	
of	which	2	are	Independent	Directors.

The	brief	description	of	terms	of	reference	of	the	Review	Committee,	are	as	under:

i)	

ii)	

To	review	and	confirm	the	Order(s)	passed	by	the	Internal	Committee	identifying	a	borrower	as	a	Wilful	
Defaulter,	 in	 terms	 of	 Para	 3	 (c)	 of	 the	 of	 RBI	 Master	 Circular	 No.	 RBI/2015-16/100	 DBR.No.CID.
BC.22/20.16.003/2015-16.

To	 review	 and	 confirm	 the	 Order(s)	 passed	 by	 the	 Internal	 Committee	 identifying	 a	 borrower	 as	 a	
Non-cooperative	 borrower,	 in	 terms	 of	 Para	 2	 (d)	 of	 RBI	 Circular	 No.	 RBI/2014-15/362	 DBR.No.CID.
BC.54/20.16.064/2014-15	dated	December	22,	2014.

iii)	 To	review	the	information	relating	to	the	non-cooperative	borrowers	to	be	submitted	to	Central	Repository	

of	Information	on	Large	Credits	(CRILC).

iv)	 To	 put	 in	 place	 a	 system	 for	 proper	 and	 timely	 classification	 of	 borrowers	 as	 wilful	 defaulters	 or/as	 
non-cooperative	 borrowers.	 The	 said	 accounts	 of	 such	 borrowers	 shall	 be	 reviewed	 at-least	 on	 a	 
half-yearly	basis,	and	a	report	thereon	shall	be	placed	before	the	Board	for	its	review	and	noting.

In	 all	 3	 meetings	 of	 Review	 Committee	 were	 held	 during	 the	 Financial	 Year	 2019-20	 i.e.	 on	 26th  June  2019,  
22nd July 2019 and 16th September 2019.

The	meeting	held	on	16th September 2019, was conducted through video conference.

The	 details	 of	 the	 meetings	 of	 the	 Review	 Committee	 attended	 by	 the	 Members	 during	 the	 year	 2019-20,	
are given below:

Name of the Members
Shri Amitabh Chaudhry, Chairman
Shri S. Vishvanathan
Smt.	Ketaki	Bhagwati

 Designation
Managing	Director	&	CEO
Independent	Director
Independent	Director

Attendance
3/3
3/3
3/3

(in `)

Sitting fees
-
1,50,000
1,50,000

(11)  Acquisitions, Divestments & Mergers Committee

The	 Acquisitions,	 Divestments	 and	 Mergers	 Committee	 of	 the	 Board	 of	 Directors	 of	 the	 Bank	 (ADAM	
Committee)	comprises	of	4	members	out	of	which	3	are	Independent	Directors.

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The	brief	description	of	the	terms	of	reference	of	ADAM	Committee,	are	as	under:

i)	

The	main	function	of	the	Committee	is	to	consider	any	idea	or	proposal	relating	to	merger	and	acquisition.	
This	 Committee	 will	 consider	 such	 ideas/proposals	 and	 give	 its	 in-principle	 approval	 in	 the	 matter	 and	
recommend	the	same	for	the	approval	of	the	Board	of	Directors.

ii)	 Acquisition	of	business:	Business	takeover/acquisition	as	distinct	from	portfolio	or	asset	purchase	(If	the	
purchase	 of	 a	 portfolio	 is	 accompanied	 by	 other	 integral	 elements	 of	 the	 business	 such	 as	 manpower,	
technology	or	a	distribution	franchise,	a	reference	should	be	made	to	the	Committee).

iii)	 Strategic	 investments:	 Acquisition	 of	 greater	 than	 25%	 stake	 in	 a	 company	 or	 acquisition	 of	 stake	 in	 a	
company	 where	 the	 proportion	 is	 25%	 or	 lower	 but	 where	 the	 Bank	 intends	 to	 have	 management	
participation.	 (These	 exclude	 cases	 where	 the	 stake	 is	 acquired	 under	 a	 loan-restructuring/CDR	
arrangement	or	where	shares	are	pledged	to	the	Bank	against	credit	facilities).

iv)	 Strategic	divestments:	Sale	of	an	existing	business	of	the	Bank	(as	distinct	from	the	sale	of	assets	in	the	
normal	 course	 of	 business,	 sale	 to	 ARCs	 and	 fixed	 assets)	 or	 sale	 of	 stake	 (including	 minority	 stake)	 in	
strategic	investments/	subsidiary	companies	of	the	Bank.

In	 all	 5	 meetings	 of	 ADAM	 Committee	 were	 held	 during	 the	 Financial	 Year	 2019-20	 i.e.	 on	 19th  July  2019,  
21st January 2020, 4th	February	2020,	11th	March	2020	and	12th	March	2020.

The	 meetings	held	 on	 14th	February	 2020,	 11th	 March	 2020	 and	 12th	 March	 2020,	 were	 conducted	 through	
video conference.

The	 details	 of	 the	 meetings	 of	 the	 ADAM	 Committee	 attended	 by	 the	 Members	 during	 the	 year	 2019-20,	
are given below

Name of the Members
Shri	Rohit	Bhagat,	Chairman
Shri Amitabh Chaudhry
Shri	Rakesh	Makhija
Smt.	Ketaki	Bhagwati

 Designation
Independent	Director
Managing	Director	&	CEO
Independent	Director
Independent	Director

Attendance
5/5
5/5
5/5
5/5

(in `)

Sitting fees
2,50,000
-
2,50,000
2,50,000

(12) 

 Committee of Whole-Time Directors
The	Committee	of	Whole-Time	Directors	of	the	Board	of	Directors	of	the	Bank	(COWTD)	comprises	of	4	members.

Shri	 Pralay	 Mondal,	 Executive	 Director	 (Retail	 Banking)	 was	 inducted	 as	 a	 member	 of	 the	 Committee	 of	 
Whole-Time	Directors,	with	effect	from	16th September 2019.

The	brief	description	of	the	terms	of	reference	of	COWTD,	are	as	under:

i)	

Issuance	of	General/Special	Power	of	Attorney	to	various	officials	of	the	Bank	and	the	Subsidiary	Companies	
of	the	Bank	to	do	such	acts,	deeds,	matters	and	things	as	may	be	considered	necessary	or	appropriate	for	
and on behalf of the Bank.

ii)	 Approve	 the	 allotment	 of	 equity	 shares	 pursuant	 to	 exercise	 of	 stock	 option	 by	 eligible	 employees/	
directors	of	the	Bank	and	that	of	its	subsidiary	companies,	in	terms	of	the	relevant	Employee	Stock	Option	
Scheme(s)	of	the	Bank.

iii)	 Approve	the	allotment	of	Debt	Securities	issued	by	the	Bank,	including,	but	not	limited	to	long	term	bonds,	
green	bonds,	non-convertible	debentures,	perpetual	debt	instruments,	Tier	II	Capital	Bonds	or	such	other	
Debt	Securities/Securities	as	may	be	issued	by	the	Bank.

iv)	 To	discuss	matters	inter	alia	relating	to	the	operations,	strategies,	business	opportunities	relating	to	the	

Bank	and/or	that	of	its	subsidiaries.

v)	 Annual	 Branch	 Expansion	 Plan	 approved	 by	 the	 Board:	 Substitution	 of	 Branch	 Centres/	 Business	

Correspondents	-	Banking	outlets/	New	Specialised	&	CPC/	Service	Branches/	Rural	Unbanked	Centre.

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Corporate Governance 

vi)	 Any	other	matter	as	may	be	authorised	by	the	Board	of	Directors/Board	Committees	or	required	to	be	

done	pursuant	to	any	laws,	rules,	regulations	or	any	internal	policies	of	the	Bank.

In	all,	19	meetings	of	COWTD	were	held	during	the	Financial	Year	2019-20	i.e.	on	22nd April 2019, 20th	May	
2019, 29th	May	2019,	26th June 2019, 29th July 2019, 20th August 2019, 18th September 2019, 19th September 
2019	(2	meetings),	25th	September	2019	(3	meetings),	26th September 2019, 24th	October	2019,	18th	November	
2019, 20th	December	2019,	27th January 2020, 20th	February	2020	and	23rd	March	2020.	

No	meeting	of	COWTD	was	conducted	through	video	conference.

No	sitting	fees	are	paid	to	the	Members	of	the	COWTD,	for	participating	in	the	said	meetings.

The	details	of	the	COWTD	meetings	attended	by	the	Members	during	the	year	2019-20,	are	given	below:

Name of the Members
Shri Amitabh Chaudhry, Chairman
Shri	Rajiv	Anand@
Shri	Rajesh	Dahiya@
Shri	Pralay	Mondal@1

 Designation
Managing	Director	&	CEO
Executive	Director	(Wholesale	Banking)
Executive	Director	(Corporate	Centre)
Executive	Director	(Retail	Banking)

Attendance
19/19
14/19
16/19
11/13

(in `)

Sitting fees
-
-
-
-

@	Leave	of	absence	was	granted	to	the	concerned	Members	who	had	expressed	their	inability	to	attend	the	respective	meetings.
1)	Inducted	as	a	Member,	w.e.f.	16th September 2019.

IV.	 Management	Committee

The	Management	Committee	(MANCOM),	is	the	key	decision-making	body	of	the	Bank	and	has	been	constituted	as	
part	of	the	governance	and	administrative	structure	of	the	Bank.	The	MANCOM	comprises	of	the	Managing	Director	
&	CEO,	the	Executive	Directors	and	the	Group	Executives	of	the	Bank.

The	MANCOM	meets	periodically	to	review	matters,	inter	alia,		relating	to	Business	Strategy,	Financial	Reports,	Risk,	
Compliance,	Customer	Service,	Financial	Inclusion,	Human	Capital	and	Business	Continuity	Planning	of	the	Bank.

The	 MANCOM	 also	 discusses	 cross-functional	 initiatives,	 debates	 on	 and	 respond	 to	 any	 material	 developments	
(internal	and	external),	ideates	and	reviews	key	financial,	operational	and	human	capital	issues,	evaluate	performance	
against	the	Balance	Score	Card(s)	of	the	Bank,	KRA	of	key	personnel,	Business	Plans,	performance	of	the	subsidiary	
companies	 of	 the	 Bank,	 ideate	 and	 execute	 strategies	 for	 the	 Bank/	 Group	 companies,	 review	 risk	 assessment	
reports,	inspection/scrutiny	reports	of	regulators,	internal	auditor,	etc.

V.	 Executive	Committees

The	Bank	has	constituted	various	Executive	Committees	to	deal	with	various	operational,	administrative	and	day	to	
day	matters	relating	to	HR,	IT,	Risk,	Credit,	Audit,	Management,	Customer	Service,	Product/Change	Management,	
Fraud,	BCP	&	Crisis	Management,	Prevention	of	Sexual	Harassment,	Whistle	blower,	IND	AS,	Outsourcing	etc.

Special	Meeting	of	Independent	Directors
In	terms	of	Para	VII	to	Schedule	IV	of	the	Companies	Act,	2013,	the	Independent	Directors	are	required	to	meet	without	the	
presence	of	Non-Independent	Directors	and	Executive	Management,	to	review	the	matters	as	set	out	therein.	During	the	year	
under	review,	the	Independent	Directors	of	the	Bank	met	on	22nd January 2020 to review the process proposed to be adopted for 
conduct	of	Board	performance	evaluation	as	per	the	criteria	recommended	by	the	Nomination	and	Remuneration	Committee.

Thereafter,	the	Independent	Directors	at	its	meeting	held	on	29th	April	2020,	evaluated	the	performance	of	the	Non-Independent	
Directors,	 the	 Board	 as	 a	 whole	 and	 the	 Chairman	 of	 the	 Bank	 after	 taking	 into	 account	 the	 views	 of	 the	 Executive	 and	 
Non-Executive	Directors	of	the	Bank	and	also	assessed	the	quality,	quantity	and	timeliness	of	flow	of	information	between	the	
Management	and	the	Board,	in	accordance	with	Para	VII	to	Schedule	IV	of	the	Companies	Act,	2013.

No	sitting	fee	was	paid	to	the	Independent	Directors	of	the	Bank	for	participating	in	the	said	meetings.

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Board	Performance	Evaluation
The	performance	evaluation	of	Board,	its	Committees,	Chairman	and	Individual	Directors	was	done	in	accordance	with	the	
relevant	provisions	of	the	Companies	Act,	2013,	the	relevant	Rules	made	thereunder	and	the	Listing	Regulations	relating	to	
Corporate Governance.

The	 Nomination	 and	 Remuneration	 Committee	 is	 the	 nodal	 agency	 for	 conducting	 the	 said	 performance	 evaluation.	 The	
Nomination	and	Remuneration	Committee	approved	the	manner	for	conducting	the	said	performance	evaluation,	determined	
the	criteria	for	the	same	and	appointed	an	Independent	external	agency	to	administer	the	same.

The	performance	evaluation	of	the	Board	is	conducted	on	various	aspects	of	the	Board’s	functioning	such	as	strategic	planning,	
identification	and	management	of	risk,	succession	planning	and	evaluation	of	management,	audit	&	compliance,	governance,	
relationship	with	executive	management	of	the	Bank,	etc.

The	performance	evaluation	of	the	Board	Committees	is	based	on	criteria	such	as	appropriate	composition,	clarity	in	terms	of	
reference,	regularity	of	meetings,	quality	of	discussion	/	deliberation	at	its	meetings,	participation	of	members	and	aspects	
specific	to	those	Committees,	etc.

The	performance	evaluation	of	Directors	is	carried	out	on	various	criteria	such	as	attendance,	participation	at	the	meetings,	
interpersonal	relationship	with	other	Directors,	providing	guidance,	knowledge	and	understanding	of	areas	relevant	to	the	
operations	of	the	Bank,	etc.

The	 said	 performance	 evaluation	 was	 conducted	 by	 the	 Nomination	 and	 Remuneration	 Committee/	 Board	 at	 its	 meeting	
held on 27th April 2020 and 29th	April	2020,	respectively.	The	disclosure	in	terms	of	SEBI	Circular	no.	SEBI/HO/CFD/CMD/
CIR/P/2018/79	dated	10th	May	2018,	on	Board	evaluation,	is	detailed	as	under:

1.	 Observations	of	board	evaluation	carried	out	for	the	year:	4	observations	have	emanated	from	the	Board	performance	
evaluation	for	the	Financial	Year	2019-20.	These	mainly	relate	to	sharpening	of	Board	agenda,	functioning	of	Committees,	
continued	expertise	building	among	board	members	and	board	diversity	and	skills.

2.	 Previous	year’s	observations	and	actions	taken:	8	observations	had	arisen	from	the	Board	performance	evaluation	for	the	
Financial	Year	2018-19.	These	mainly	relate	to	strategic	direction	for	the	Bank	and	subsidiaries	alignment	and	integration	
among	 multiple	 strategic	 perspectives,	 agenda	 setting	 of	 the	 Board/Committees,	 composition	 of	 Board	 and	 certain	
Committees	and	steps	to	be	taken	to	further	enhance	the	expertise	and	domain	knowledge	of	the	members	of	the	Board.	
The	Bank	has	complied	with	the	said	observations,	which	was	also	reviewed	by	the	Board.

3.	 Proposed	actions	based	on	current	year	observations:	The	Bank	has	accepted	all	the	observations	made	by	the	Board	
emanating	from	the	Board	performance	evaluation	for	the	Financial	Year	2019-20	and	the	same	has	been	conveyed	to	the	
concerned	stakeholders,	for	appropriate	action.		The	status	of	compliance	with	the	said	observations	will	be	reviewed	by	
the	NRC	and	reported	to	the	Board.

Familiarisation	Programme	for	Independent	Directors
The	Bank	has	conducted	the	familiarisation	programme	for	its	Independent	and	Non-Executive	Directors	covering	the	matters	
as	specified	under	Regulation	25	(7)	of	the	Listing	Regulations.	The	details	of	the	same	have	been	uploaded	on	the	website	of	
the Bank at https://www.axisbank.com/shareholders-corner/corporate-governance/compliance-report.

Induction	Programme	for	new	Directors
New	 Directors	 of	 the	 Bank	 are	 inducted	 through	 one	 to	 one	 meetings	 with	 the	 Managing	 Director	 &	 CEO,	 Whole	 Time	
Directors	and	other	members	of	the	Senior	Management	on	matters	relating	to	business	strategy,	regulatory	environment,	
business	plans	and	key	performance	indicators.	They	are	also	provided	with	information	relating	to	the	finances	and	operations	
of	the	Bank,	the	organization	structure	and	their	roles,	duties	and	responsibilities.	On	appointment,	the	Independent	Directors	
are	issued	a	Letter	of	Appointment	setting	out	the	terms	and	conditions	relating	to	their	appointment	and	their	duties	and	
responsibilities	under	applicable	laws.	The	said	letter	is	also	uploaded	on	the	website	of	the	Bank	at	https://www.axisbank.
com/shareholders-corner/corporate-governance.

Remuneration	Policy
The	 Bank’s	 remuneration	 practices	 are	 underpinned	 by	 principles	 of	 meritocracy	 and	 fairness.	 The	 remuneration	 system	
strives	to	maintain	the	ability	to	attract,	retain,	reward	and	motivate	talent	in	order	to	enable	the	Bank	to	attain	its	strategic	
objectives	within	the	increasingly	competitive	context	in	which	it	operates.	The	Bank’s	pay-for-	performance	approach	strives	
to	ensure	that	both	internal	and	external	equity	are	in	line	with	the	emerging	market	trends.

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The	Bank	had	formulated	and	adopted	a	Comprehensive	Remuneration	Policy	for	its	Directors,	Key	Managerial	Personnel	and	
Employees	of	the	Bank,	in	terms	of	Section	178	of	the	Companies	Act,	2013,	the	relevant	Rules	made	thereunder,	Regulation	
19	of	the	Listing	Regulations	and	the	Guidelines	issued	by	the	RBI,	in	this	regard,	from	time	to	time.

The	Reserve	Bank	of	India	vide	its	Circular	dated	4th	November	2019,	issued	revised	Guidelines	on	Compensation	of	Whole	
Time	Directors/	Chief	Executive	Officers/	Material	Risk	Takers	and	Control	Function	staff,	which	is	effective	from	1st April 2020. 

In	terms	of	the	said	Guidelines,	the	Bank	formulated	and	adopted	the	Remuneration	Policy	for	Non-Executive	Chairman	and	
Non-Executive	 Directors	 of	 the	 Board	 and	 the	 Remuneration	 Policy	 for	 MD	 &	 CEO,	 Whole-Time	 Directors,	 Material	 Risk	
Takers,	Control	Function	Staff	and	other	employees	of	the	Bank.	Accordingly,	the	Bank	modified	the	compensation	structure	
of	its	employees	to	whom	the	said	Guidelines	are	applicable.	The	components	of	fixed	pay	and	the	percentage	of	fixed	and	
variable	pay	forming	part	of	the	total	pay	have	been	modified.	The	compensation	structure	also	includes	deferral	arrangement.	
The	Bank	has	identified	Material	Risk	Takers	based	on	the	qualitative	and	quantitative	criteria	prescribed		by	the	RBI	in	the	
said	Guidelines.	The	Bank	has	also	identified	representative	set	of	situations	which	require	the	Bank	to	invoke	malus	and/or	
clawback	clauses.	Further,	the	Bank	has	specified	a	period	during	which	provisions	relating	to	malus	and/or	clawback	can	be	
applied,	covering	at	least,	deferral	and	retention	period.

Pursuant	to	the	recommendation	of	the	Nomination	and	Remuneration	Committee,	the	Board	has	reviewed	and	approved	the	
said	Policies,	in	accordance	with	the	said	Guidelines.	The	said	Policies	are	effective	from	1st April 2020.

The	remuneration	paid	to	all	the	employees	of	the	Bank,	for	the	financial	year	2019-20,	is	in	accordance	with	the	Comprehensive	
Remuneration	Policy	of	the	Bank.

Remuneration of Directors
i.	 Dr.	Sanjiv	Misra	was	appointed	as	the	Non-Executive	(Part-time)	Chairman	of	the	Bank,	for	a	period	of	three	years,	with	
effect	from	18th	July	2016.	Dr.	Sanjiv	Misra	ceased	to	be	the	Non-Executive	(Part-Time)	Chairman	of	the	Bank,	pursuant	to	
the	completion	of	his	tenure,	with	effect	from	the	close	of	business	hours	on	17th	July	2019.	The	details	of	remuneration	
paid	to	Dr.	Sanjiv	Misra,	in	terms	of	the	approvals	granted	by	the	Reserve	Bank	of	India	and	the	Shareholders	of	the	Bank,	
for the period from 1st April 2019 upto 17th	July	2019	(both	days	inclusive),	is	as	under:

For	the	period
Remuneration
Company Car
Touring
Sitting	Fees

1st April 2019 upto 17th July 2019 (both days inclusive)
`	2,75,000	per	month
Free	use	of	Bank’s	Car	for	official	and	private	purposes
Travelling	and	Official	expenses	to	be	borne	by	the	Bank	for	Board	functions	as	a	Chairman
As	payable	to	other	Non-Executive	Directors

ii.	

Shri	 Rakesh	 Makhija	 was	 appointed	 as	 the	 Non-Executive	 (Part-Time)	 Chairman	 of	 the	 Bank,	 with	 effect	 from	 
18th	July	2019.	The	details	of	remuneration	paid	to	Shri	Rakesh	Makhija,	in	terms	of	the	approvals	granted	by	the	Reserve	
Bank of India and the Shareholders of the Bank for the period from 18th July 2019 up to 31st	March	2020	(both	days	
inclusive, is as under:

For	the	period
Remuneration
Company Car
Touring
Sitting	Fees

18th July 2019 up to 31st March 2020 (both	days	inclusive)
` 2,75,000	per	month
Free	use	of	Bank’s	Car	for	official	and	private	purposes
Travelling	and	Official	expenses	to	be	borne	by	the	Bank	for	Board	functions	as	a	Chairman
As	payable	to	other	Non-	Executive	Directors

iii.	 The	details	of	remuneration	paid	to	Shri	Amitabh	Chaudhry	for	the	period	from	1st April 2019 up to 31st	March	2020,	in	

terms	of	the	approvals	granted	by	the	RBI	and	the	Shareholders	of	the	Bank,	are	given	below	in	sub	para	ix.

Shri	 Amitabh	 Chaudhry	 was	 granted	 9,80,000	 stock	 options,	 under	 the	 Employee	 Stock	 Option	 Scheme	 of	 the	 Bank,	
since 1st	January	2019	being	the	date	of	his	appointment	as	the	Managing	Director	&	CEO	of	the	Bank.	Out	of	the	above,	
2,94,000	 stock	 options	 have	 been	 vested,	 no	 stock	 options	 have	 been	 exercised	 and	 2,94,000	 stock	 options	 remain	
unexercised,	as	on	31st	March	2020.	Further,	6,86,000	stock	options	remain	unvested,	as	on	31st	March	2020.

iv.	 Shri	Rajiv	Anand	was	re-appointed	as	the	Executive	Director	(Wholesale	Banking)	of	the	Bank,	for	a	period	of	3	years,	
with	effect	from	4th August 2019 up to 3rd	August	2022	(both	days	inclusive).	The	details	of	the	remuneration	paid	to	Shri	

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Rajiv	Anand	during	the	year	under	review,	in	terms	of	the	approvals	granted	by	the	RBI	and	the	Shareholders	of	the	Bank,	
are	given	below	in	sub-para	ix.

Shri	Rajiv	Anand	was	granted	24,70,000	stock	options,	in	various	tranches	under	the	various	Employee	Stock	Option	
Schemes  of  the  Bank,  since  30th	 March	 2009	 being	 the	 date	 of	 his	 appointment	 as	 the	 Managing	 Director	 &	 CEO	 of	
Axis	Asset	Management	Company	Limited,	subsidiary	of	the	Bank.	Out	of	the	above,	19,59,000	stock	options	have	been	
vested,	10,52,500	stock	options	have	been	exercised	and	the	balance	9,06,500	stock	options	remain	unexercised,	as	on	
31st	March	2020.	Further,	5,11,000	stock	options	remain	unvested,	as	on	31st	March	2020.

v.	

Shri	Rajesh	Dahiya	was	re-appointed	as	the	Executive	Director	(Corporate	Centre)	of	the	Bank,	for	a	period	of	3	years,	
with	 effect	 4th  August  2019  up  to  3rd	 August	 2022	 (both	 days	 inclusive).	 The	 details	 of	 the	 remuneration	 paid	 to	 Shri	
Rajesh	Dahiya	during	the	year	under	review,	in	terms	of	the	approvals	granted	by	the	RBI	and	the	Shareholders	of	the	
Bank,	are	given	below	in	sub-para	ix.

Shri	Rajesh	Dahiya	was	granted	15,87,500	stock	options,	in	various	tranches	under	the	various	Employee	Stock	Option	
Schemes of the Bank, since 1st	June	2010	being	the	date	of	his	appointment	as	the	President	(Human	Resources)	of	the	
Bank.	 Out	 of	 the	 above,	 11,76,500	 stock	 options	 have	 been	 vested,	 6,10,000	 stock	 options	 have	 been	 exercised	 and	
the	balance	5,66,500	stock	options	remain	unexercised,	as	on	31st	March	2020.	Further,	4,11,000	stock	options	remain	
unvested, as on 31st	March	2020.

vi.	 Shri	Pralay	Mondal	was	appointed	as	the	Executive	Director	(Retail	Banking)	of	the	Bank,	for	a	period	of	3	years,	with	
effect	 1st  August  2019  up  to  31st	 July	 2022	 (both	 days	 inclusive).	 The	 details	 of	 the	 remuneration	 paid	 to	 Shri	 Pralay	
Mondal	during	the	year	under	review,	in	terms	of	the	approvals	granted	by	the	RBI	and	the	Shareholders	of	the	Bank,	are	
given	below	in	sub-para	ix.

Shri	Pralay	Mondal	was	granted	3,50,000	stock	options	under	the	various	Employee	Stock	Option	Schemes	of	the	Bank,	
since 1st	April	2019	as	much	being	the	date	of	his	appointment	as	Group	Executive	of	the	Bank.	Out	of	the	above,	no	stock	
options	have	been	vested,	as	such	no	stock	options	have	been	exercised	and	no	stock	options	remain	unexercised,	as	on	
31st	March	2020.	

vii.	 The	Bank	does	not	grant	stock	options	to	its	Non-Executive	Directors.	The	Non-Executive	Directors	of	the	Bank	are	eligible	
to	receive	sitting	fees	for	the	meetings	of	the	Board	/	Committees,	attended	by	them	and	to	Profit	Linked	Commission	
(except	 for	 Non-Executive	 (Part-Time)	 Chairman),	 in	 terms	 of	 the	 RBI	 circular	 No	 DBR.No.BC.97/29.67.001/2014-15	
dated 1st	June	2015	on	Guidelines	on	Compensation	of	Non-Executive	Directors	of	Private	Sector	Banks.

viii.	 The	Whole-Time	Directors	of	the	Bank	are	not	entitled	to	receive	any	sitting	fees	from	the	Bank	or	from	its	Subsidiary	
Companies,	for	attending	meetings	of	the	Board	and	its	Committees.	Further,	the	Whole-Time	Directors	of	the	Bank	are	
not	entitled	to	receive	any	remuneration	or	commission	from	any	of	the	subsidiary	companies	of	the	Bank.

ix.	 The	details	of	remuneration	paid	to	the	Whole-Time	Directors	of	the	Bank	during	the	financial	year	2019-20,	in	terms	of	

the	approvals	granted	by	the	RBI	and	the	Shareholders	of	the	Bank,	are	as	under:

Salary	(Basic)
Leave	Fare	Concession	facility
House	Rent	Allowance
Variable pay 
(for	2018-19)
Superannuation	Allowance	/	Fund
Perquisites	(excluding	ESOP)
Provident	Fund	(Bank	Contribution)
Gratuity

Leave	Encashment

Shri Amitabh Chaudhry
[1.4.2019 to 
31.3.2020]

Shri Rajiv Anand
[1.4.2019 to 
31.3.2020]

Shri Rajesh Dahiya
[1.4.2019 to 
31.3.2020]

Shri Pralay Mondal
[1.8.2019 to 
31.3.2020]

3,87,54,000
9,99,996
1,07,64,996
45,36,986

1,85,93,952
5,49,996
61,36,008
87,69,488

1,65,39,852
5,49,996
54,58,152
77,93,800

1,13,49,424
3,66,664
37,45,312
-

(in `)

38,75,400
2,04,233
12%	of	Basic	Pay
One	month’s	salary	
for each completed 
year of service
10,00,000

18,59,400
30,98,384
12%	of	Basic	Pay
One	month’s	salary	
for each completed 
year of service
26,09,967

16,53,983
30,95,531
12%	of	Basic	Pay
One	month’s	salary	
for each completed 
year of service
24,41,666

11,34,944
17,08,590
12%	of	Basic	Pay
One	month’s	salary	
for each completed 
year of service
-

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Corporate Governance 

Perquisites	(evaluated	as	per	Income	Tax	Rules,	1962,	wherever	applicable,	or	otherwise	at	actual	cost	to	the	Bank)	such	as	
Bank’s	furnished	accommodation,	electricity,	water	and	furnishings,	club	fees,	personal	accident	insurance,	loans,	use	of	car	
and	telephone	at	residence,	medical	reimbursement,	travelling	and	halting	allowances,	newspapers	and	periodicals	and	others	
were	provided	in	accordance	with	the	Rules	of	the	Bank.

The	Bank	as	a	policy,	does	not	pay	any	severance	fees	to	its	Managing	Director	&	CEO	or	to	its	Whole-Time	Directors.	The	
tenure	of	the	office	of	the	Managing	Director	&	CEO	and	the	Whole-Time	Directors	of	the	Bank	is	for	a	period	of	three	years	
from	date	of	their	respective	appointment/re-appointment,	as	approved	by	the	RBI	and	the	same	can	be	terminated	by	either	
party	 by	 giving	 three	 months	 notice	 in	 writing,	 subject	 to	 compliance	 with	 the	 provisions	 of	 Section	 35B	 of	 the	 Banking	
Regulation	Act,	1949.

x.	 All	the	Non-Executive	Directors	of	the	Bank	were	paid	sitting	fees	of	`	1,00,000	for	every	meeting	of	the	Board	and	
`	50,000	for	every	meeting	of	the	Committees	attended	by	them.	However,	in	view	of	the	increase	in	the	duties,	roles	and	
responsibilities	of	the	Non-Executive	Directors	and	also	in	view	of	increase	in	the	time	commitment	required,	the	Board	
at	its	meeting	held	on	22nd	January	2020	approved	a	revision	in	the	sitting	fees	payable	to	the	Non-Executive	Directors	
of	the	Bank	in	respect	of	the	following	key	Committees	viz.	Nomination	and	Remuneration	Committee,	Audit	Committee,	
Committee	 of	 Directors,	 Risk	 Management	 Committee	 and	 IT	 Strategy	 Committee	 of	 the	 Board,	 from	 `	 50,000/-	 to	
`	1,00,000/-	per	meeting,	with	effect	from	1st	February	2020.	The	sitting	fees	with	respect	to	other	Board	Committees	
remain unchanged at `	50,000/-	per	meeting.

xi.	 The	 details	 of	 the	 sitting	 fees	 paid	 to	 the	 Non-Executive	 Directors	 of	 the	 Bank	 for	 the	 meetings	 of	 the	 Board	 and	

Committees,	attended	by	them	during	the	financial	year	2019-20,	are	as	under:

Name of the Directors
Shri	Rakesh	Makhija
Dr.	Sanjiv	Misra	(Ceased	to	be	the	Non-Executive	(Part-Time)	Chairman	of	the	Bank	w.e.f.	the	close	of	business	
hours on 17th	July	2019).
Prof.	Samir	K.	Barua	(Ceased	to	be	an	Independent	Director	of	the	Bank	on	expiry	of	his	tenure,	w.e.f.	the	close	of	
business hours on 21st	July	2019).
Shri	Som	Mittal	(Ceased	to	be	an	Independent	Director	of	the	Bank	on	expiry	of	his	tenure,	w.e.f.	the	close	of	
business hours on 21st	October	2019).
Shri	Rohit	Bhagat
Smt.	Usha	Sangwan	(Ceased	to	be	a	Nominee	Director	of	the	Bank	w.e.f.	12th	December	2019)
Shri S. Vishvanathan
Smt.	Ketaki	Bhagwati
Shri B. Baburao
Shri	Stephen	Pagliuca
Shri	Girish	Paranjpe
Total

(in `)

Sitting Fees
25,50,000
3,50,000

6,50,000

9,00,000

17,50,000
5,50,000
27,00,000
25,50,000
30,00,000
12,00,000
19,50,000
1,81,50,000

xii.	 As	on	31st	March	2020,	none	of	the	Non-Executive	Directors	of	the	Bank	or	their	immediate	relatives	held	any	equity	

shares	or	convertible	instruments	of	the	Bank.

xiii.	 Details	 of	 Profit	 Linked	 Commission,	 for	 the	 financial	 year	 2018-19,	 in	 terms	 of	 the	 RBI	 Circular	 No.DBR.	
No.BC.97/29.67.001/2014-15	dated	1st	June	2015	on	Guidelines	on	Compensation	of	Non-Executive	Directors	of	Private	
Sector	Banks,	which	was	paid	to	them	during	the	financial	year	2019-20,	are	as	under:

Sr. No Name of the Directors
Shri	Prasad	R	Menon#
1.
Prof.	Samir	Barua
2.
Shri	Som	Mittal
3.
Shri	Rohit	Bhagat
4.
Shri S. Vishvanathan
5.
Smt.	Usha	Sangwan*&
6.
Shri	Rakesh	Makhija
7.
Smt.	Ketaki	Bhagwati
8.
Shri	B.	Baburao*
9.

114

(in `)

Profit linked Commission
5,23,288
10,00,000
10,00,000
10,00,000
10,00,000
5,33,000
10,00,000
10,00,000
10,00,000

Statutory ReportsSr. No Name of the Directors
Shri	Stephen	Pagliuca
10.
Shri	Girish	Paranjpe$
11.

(in `)

Profit linked Commission
10,00,000
4,10,959

#	 Shri	Prasad	R.	Menon	ceased	to	be	an	Independent	Director	of	the	Bank	with	effect	from	the	close	of	business	hours	on	8th	October	2018	
pursuant	to	the	expiry	of	his	tenure	as	an	Independent	Director	of	the	Bank	and	therefore	was	entitled	to	commission,	for	the	period	from	 
1st April 2018 up to 8th	October	2018	(both	days	inclusive).

*	The	commission	paid	to	Smt.	Usha	Sangwan,	Nominee	Director	of	LIC	and	Shri	B.	Baburao,	Nominee	Director	of	SUUTI	has	been	credited	to	

the	designated	bank	account	of	LIC	and	SUUTI,	respectively.

&	 Since	the	attendance	of	Smt.	Usha	Sangwan	at	the	Board/Committee	meetings,	during	the	FY	2018-19,	was	less	than	75%,	she	was	paid	profit	

linked	commission	in	proportion	to	her	attendance.

$	 Shri	Girish	Paranjpe	was	appointed	as	an	Independent	Director	of	the	Bank,	with	effect	from	2nd	November	2018.	Accordingly,	Shri	Paranjpe	

was paid commission, for the period from 2nd	November	2018	upto	31st	March	2019	(both	days	inclusive).

Fees paid to Statutory Auditors
The details of fees for all services availed by the Bank and its subsidiaries, on a consolidated basis, from the Statutory Auditors 
M/s	Haribhakti	&	Co.	LLP	and	all	entities	in	the	network	firm/network	entity	of	which	M/s	Haribhakti	&	Co.	LLP	is	part	thereof,	
is detailed as under:

Sr. No. Particulars
Audit	Fees
1.
Fees	for	certification	and	other	attest	services2
2.
Total

(in `)

Amount1
1,79,00,000
3,05,10,000
4,84,10,000

1.	The	above	fees	excludes	taxes,	clerkage	fees	and	out	of	pocket	expenses.

2.	Includes	fees	classified	under	share	issue	expenses	towards	certification	services	in	respect	of	capital	raised	during	the	year.

The	said	fees	have	been	reviewed	and	approved	by	the	Audit	Committee	of	Board	of	the	Bank	and	that	of	the	concerned	
Subsidiary Companies of the Bank.

Details	of	utilization	of	funds	raised	through	preferential	allotment	or	qualified	institutional	placement
During	the	year,	the	Bank	had	raised	`	12,500	crores	through	Qualified	Institutional	Placement.	The	said	funds	were	raised	
to	enhance	the	capital	adequacy,	in	accordance	with	regulatory	requirements,	to	finance	the	growth	strategy	and	for	general	
corporate purposes, in accordance with applicable law.

As	 required	 under	 the	 Listing	 Regulations,	 relating	 to	 Corporate	 Governance,	 the	 Audit	 Committee	 of	 Board	 of	 the	 Bank	
at	 its	 meeting	 held	 on	 22nd	 January	 2020	 has	 reviewed	 and	 confirmed	 that	 the	 Bank	 has	 utilized	 the	 said	 funds	 for	 the	 
above-mentioned	purposes	and	there	is	no	deviation	in	utilization	of	the	said	funds.

Disclosure	in	terms	of	the	Sexual	Harassment	of	Women	at	Workplace	(Prevention,	Prohibition	and	Redressal)	Act,	2013
The	 Bank	 has	 formulated	 and	 adopted	 a	Policy	 on	 Prevention	 of	 Sexual	 Harassment	 at	Workplace	 and	 takes	 all	 necessary	
measures	 to	 ensure	 a	 harassment-free	 workplace	 and	 has	 instituted	 an	 Internal	 Complaints	 Committee	 for	 redressal	 of	
complaints	and	to	prevent	sexual	harassment.	The	Bank	believes	that	all	employees,	including	other	individuals	who	are	dealing	
with the Bank have the right to be treated with dignity.

The	 following	 is	 the	 summary	 of	 sexual	 harassment	 complaints	 received	 and	 disposed	 off	 by	 the	 Bank,	 during	 the	
financial	year	2019-20:

i.	 Number	of	complaints	of	sexual	harassment	filed	during	the	financial	year:	45

ii.	 Number	of	complaints	disposed	off	during	the	financial	year:	40

iii.		 Number	of	complaints	pending	as	on	the	end	of	the	financial	year:	5

Number	of	workshops/awareness	program	conducted	against	sexual	harassment:	34

Nature	of	action	taken	by	the	Employer	or	District	Officer–	As	per	the	Bank’s	Staff	Rules.

The	said	Committee	is	empowered	to	take	appropriate	disciplinary	action	against	the	employee(s)	who	is	found	to	have	violated	
the	norms	prescribed	under	the	said	Policy.

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Annual Report 2019-20Experience Open 
	
	
	
Corporate Governance 

Whistleblower	Policy	&	Vigil	Mechanism
A	central	tenet	in	the	Bank’s	Policy	on	Corporate	Governance	is	commitment	to	ethics,	integrity,	accountability	and	transparency.	
To ensure that the highest standards are maintained in these aspects on an on-going basis and to provide safeguards to various 
stakeholders,	the	Bank	has	formulated	a	Whistle-blower	Policy	and	Vigil	Mechanism	which	is	in	compliance	with	the	relevant	
provisions	of	Section	177(9)	of	the	Companies	Act,	2013,	Rules	made	thereunder	and	Regulation	4(2)(d)	and	Regulation	22	of	
the	Listing	Regulations.

The	 Policy	 provides	 an	 opportunity	 to	 address	 serious	 concerns	 arising	 from	 irregularities,	 malpractices	 and	 other	
misdemeanors	 committed	 by	 the	 Bank’s	 personnel	 by	 approaching	 a	 Committee	 set-up	 for	 the	 purpose	 (known	 as	 the	 
Whistle-blower	Committee).	In	case,	Senior	Management	commits	an	offence,	the	Policy	enables	the	Bank’s	staff	to	report	
the	concerns	directly	to	the	Chairman	of	the	Audit	Committee	of	the	Board.	The	Policy	is	intended	to	encourage	reporting	
of	suspected	or	actual	occurrence	of	illegal,	unethical	or	inappropriate	actions,	behavior	or	practices	by	staff	without	fear	of	
retribution.	This	Policy	can	be	used	regularly	as	a	tool	to	voice	concerns	on	irregularities,	malpractices	and	other	misdemeanors.

To	ensure	smooth	flow	and	management	of	complaints	under	Whistle-blower	Policy,	a	web-based	application	-	‘Corporate	
Whistle-blower’	has	been	set	up	which	also	provides	an	option	for	anonymous	reporting	thereby	enabling	lodging	of	complaints	
online	over	a	secure	platform	without	fear	of	revelation	of	identity.	This	would	create	a	business	culture	of	honesty,	integrity	
and	compliance	and	would	encourage	speaking	up	so	that	preventive	action	is	initiated.

It	is	hereby	affirmed	that	the	Bank	has	not	denied	any	of	its	personnel	access	to	the	Chairman	of	the	Audit	Committee	of	the	
Board	 and	 that	 the	 Policy	 contains	 adequate	 provisions	 for	 protecting	 Whistle	 blowers	 from	 unfair	 termination	 and	 other	
unfair	prejudicial	and	employment	practices.

The	Audit	Committee	of	the	Board	has	reviewed,	on	a	quarterly	basis,	a	synopsis	of	the	complaints	received	and	the	resolution	
thereof	under	the	said	Policy.

The	 details	 of	 the	 Whistle-blower	 Policy	 and	 Vigil	 Mechanism	 are	 available	 on	 the	 Bank’s	 website	 at	 https://axisbank.
whistleblowernetwork.net/.

Subsidiary	Companies
As on 31st	March	2020,	the	Bank	does	not	have	any	unlisted	Indian	subsidiary	company	which	is	a	material	subsidiary,	in	terms	
of	Regulation	16(1)(c)	of	the	Listing	Regulations.	Further,	the	minutes	of	the	meetings	of	the	Board	of	all	the	unlisted	subsidiary	
companies	of	the	Bank	are	tabled	at	the	meetings	of	the	Board	of	the	Bank,	for	its	review.	Also,	the	minutes	of	the	meetings	
of	the	Audit	Committee	of	the	Board	of	unlisted	subsidiary	companies	of	the	Bank	are	tabled	at	the	meetings	of	the	Audit	
Committee	of	the	Bank,	for	its	review.	The	Statement	of	significant	transactions	/	arrangements,	if	any,	entered	into	by	the	
unlisted	subsidiary	companies	of	the	Bank	are	also	tabled	at	the	meetings	of	the	Board	of	the	Bank,	for	its	review.

The	Audit	Committee	also	reviews	the	investments	made	by	the	Bank	into	its	subsidiaries,	exceeding	`	100	crores	or	10%	of	
the	asset	size	of	the	concerned	subsidiary	company,	whichever	is	lower,	including	existing	investments.

Policy	for	determining	‘Material’	Subsidiaries
As	required	under	Regulation	16(1)(c)	of	the	Listing	Regulations,	the	Bank	has	formulated	and	adopted	a	Policy	for	determining	
‘Material’	 Subsidiaries.	 During	 the	 year,	 the	 Policy	 for	 determining	 ‘Material’	 Subsidiaries	 has	 been	 reviewed	 by	 the	 Risk	
Management	Committee	and	the	Board	and	the	same	has	been	hosted	on	the	website	of	the	Bank	at	https://www.axisbank.
com/shareholders-corner/corporate-governance.

Subsidiary	Governance	Unit
The	 Bank	 has	 eleven	 subsidiary	 companies	 and	 one	 step	 down	 subsidiary	 company	 offering	 a	 wide	 spectrum	 of	 financial	
products and services. The Bank has consistently focused on an overarching governance mechanism for all its subsidiaries, 
through a set of board approved oversight policies to ensure strategic and policy alignment across the Group besides ensuring 
group	level	synergy.	All	matters	relating	to	subsidiary	governance	is	overseen	by	the	Board	and	concered	Committees	and	
operationalized	under	the	aegis	of	Subsidiary	Management	Committee.

The	Bank	has	put	in	place	a	comprehensive	subsidiary	engagement	framework	encompassing	functional	alignment	areas	viz.	
risk,	compliance,	audit,	finance,	human	resources,	information	technology	and	legal	as	well	as	more	integrative	domains	viz.	
cyber	security,	brand	usage	and	marketing,	corporate	communication	with	the	end	objective	of	delivering	‘One	Axis’	across	
the	Group.	Progress	under	the	subsidiary	engagement	framework	is	reviewed	by	the	Subsidiary	Governance	Committee,	on	
a monthly basis.

116

Statutory ReportsPerformance	of	each	subsidiary	is	reviewed	by	the	Managing	Director	&	CEO	of	the	Bank,	also	a	detailed	presentation	by	one	
subsidiary	each	quarter	is	presented	to	Board	of	Directors	of	the	Bank.	At	least	one	member	of	the	Management	Committee	
is	nominated	on	the	board	of	the	subsidiary	company.	Such	member	is	responsible	to	review	the	matters	relating	to	strategy,	
business plan and performance of the subsidiary company assigned to him.

Policy	for	Related	Party	Transactions
As	required	under	Regulation	23	of	the	Listing	Regulations,	the	Bank	has	formulated	and	adopted	a	Policy	on	dealing	with	
Related	 Party	 Transactions.	 During	 the	 year,	 the	 Policy	 on	 Related	 Party	 Transactions	 has	 been	 reviewed	 by	 the	 ACB	 and	
the  Board  and  the  same  has  been  hosted  on  the  website  of  the  Bank  at  https://www.axisbank.com/shareholders-corner/
corporate-governance,	in	terms	of	the	Listing	Regulations,	relating	to	Corporate	Governance.

Directors	and	Officers	insurance
The	Bank	has	in	place	a	Directors	and	Officers	Liability	Policy	(D	&	O	Policy)	for	all	its	Directors.	The	Policy	covers	management	
liability,	 company	 securities,	 investigation	 cost,	 non-executive	 Directors	 protection,	 investigation,	 extradition,	 outside	
directorship,	bodily	injury	and	property	damage	defense	costs,	assets	and	liberty	etc.

Prevention	of	Insider	Trading
SEBI	vide	its	Circular	no.	SEBI/HO/ISD/ISD/CIR/P/2019/82	dated	19th	July	2019,	has	provided	a	standardized	format	to	report	
violations	of	the	provisions	of	the	Regulations	and	the	Code.	The	Bank	has	been	submitting	the	details	of	violations	to	SEBI,	in	
terms of the said Circular.

SEBI	 vide	 notification	 dated	 on	 25th	 July	 2019	 amended	 certain	 provisions	 of	 the	 SEBI	 (Prohibition	 of	 Insider	 Trading)	
Regulations,	2015	(the	Regulations)	relating	to	transactions	that	can	be	undertaken	by	Designated	Persons	during	the	closure	
of	trading	window.	Further,	SEBI	vide	notification	dated	on	17th	September	2019	has	also	amended	the	Regulations	providing	
for	voluntary	disclosure	of	suspected/alleged	act	of	insider	trading	and	obligation	on	companies	to	protect	such	informant	
against	victimization.

The	National	Stock	Exchange	of	India	Limited	vide	its	circular	NSE/CML/2019/20	dated	24th	September	2019	on	Disclosure	
of	 Default	 /	 Inter	 Creditor	 Agreement	 (ICA)	 has	 inter  alia	 prescribed	 that	 all	 participants,	 who	 have	 acquired	 confidential	
information	in	the	course	of	developments	pertaining	to	defaulting	borrowers	and/or	ICA,	shall	maintain	the	confidentiality	of	
such	information,	until	the	same	is	publicly	disclosed	to	Stock	Exchanges.

The	Bank	has	accordingly,	reviewed	and	amended	the	Share	Dealing	Code	and	the	Code	of	Practices	and	Procedures	for	Fair	
Disclosure	of	Unpublished	Price	Sensitive	Information	(UPSI)	of	the	Bank,	in	line	with	the	said	amendments.

The	Bank	has	put	in	place	adequate	and	effective	systems,	internal	controls	and	processes	(Institutional	Mechanism)	relating	
to	preparation,	finalization,	communication	or	procurement	of	UPSI	relating	to	the	Bank,	in	compliance	with	the	Share	Dealing	
Code	and	the	Regulations,	to	prevent	insider	trading.

Compliance	Certificate
Pursuant	to	Regulation	17(3)	of	Listing	Regulations,	a	quarterly	confirmation	on	laws	applicable	to	the	Bank	is	obtained	from	the	
relevant	Heads	of	Departments	by	the	Compliance	Department.	A	report	in	this	regard,	duly	signed	by	the	Chief	Compliance	
Officer	of	the	Bank	is	placed	before	the	Audit	Committee,	on	a	quarterly	basis,	confirming	compliances	with	applicable	laws.

Secretarial Standards
The	Bank	is	in	compliance	with	the	Secretarial	Standards	on	Meetings	of	the	Board	of	Directors	(SS-1)	and	the	Secretarial	
Standards	on	General	Meetings	(SS-2)	issued	by	the	Institute	of	Company	Secretaries	of	India,	from	time	to	time.

Directors E-KYC
The	Ministry	of	Corporate	Affairs	(MCA)	has	vide	amendment	to	the	Companies	(Appointment	and	Qualification	of	Directors)	
Rules,	 2014,	 mandated	 registration	 of	 KYC	 of	 all	 the	 Directors	 through	 e-form	 DIR-3	 KYC.	 All	 Directors	 of	 the	 Bank	 have	
complied with the said requirement.

(4)  Disclosures

There	 were	 no	 related	 party	 transactions	 which	 were	 of	 a	 materially	 significant	 nature	 undertaken	 by	 the	 Bank	 with	
its	 promoters,	 directors	 or	 management,	 their	 subsidiaries	 or	 relatives	 that	 may	 have	 a	 potential	 conflict	 with	 the	
interests of the Bank.

117

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Corporate Governance 

The	Members	of	the	Senior	Management	of	the	Bank	have	affirmed	that	they	have	not	entered	into	any	material,	financial	
or	commercial	transaction	wherein	they	have	personal	interest	and	which	may	potentially	conflict	with	the	interest	of	
the Bank at large.

There	are	no	instances	of	non-compliance	by	the	Bank	or	penalties	and	strictures	imposed	by	the	Stock	Exchange(s)	or	
SEBI	or	other	statutory	authorities	on	any	matter	related	to	capital	markets	during	the	last	three	years.

The	 Secretarial	 Auditor	 has	 certified	 that	 none	 of	 the	 Directors	 of	 the	 Bank	 have	 been	 debarred	 or	 disqualified	 from	
being	appointed	or	continuing	as	Directors	of	the	Bank	by	the	SEBI/Ministry	of	Corporate	Affairs	or	any	other	Statutory	
Authority.	The	said	certificate	is	annexed	to	this	Report.

(5)	 Compliance	with	Governance	Norms

The	 Bank	 has	 complied	 with	 all	 the	 mandatory	 requirements,	 as	 prescribed	 under	 the	 Listing	 Regulations	 relating	 to	
Corporate Governance.

The	Bank	has	also	adopted	the	non-mandatory	requirements	relating	to	maintenance	of	Chairman’s	Office	at	the	Bank’s	
expense	and	reimbursement	of	expenses	incurred	by	the	Non-Executive	Chairman	in	performance	of	his	duties,	moving	
towards	a	regime	of	financial	statements	with	unmodified	audit	opinion,	separation	of	the	office	of	the	Chairman	and	
Managing	Director	and	the	Chief	Audit	Executive	directly	reporting	to	the	Audit	Committee	of	the	Board.

The	 Bank	 has	 obtained	 a	 certificate	 from	 M/s	 Haribhakti	 &	 Co.	 LLP,	 Chartered	 Accountants,	 Mumbai,	 (Registration	
No.103523W/W100048)	confirming	that	the	Bank	has	complied	with	all	the	mandatory	requirements	as	stipulated	under	
the	Listing	Regulations	relating	to	Corporate	Governance.	The	said	certificate	is	annexed	to	the	Directors’	Report.

(6)  Code of Conduct

The	Board	has	formulated	and	adopted	the	Code	of	Conduct	and	Conflict	of	Interest	Norms	for	the	Board	of	Directors	
and	the	Code	of	Conduct	and	Ethics	for	the	Employees	and	Senior	Management	of	the	Bank.

The	Code	of	Conduct	and	Conflict	of	Interest	Norms	for	the	Board	of	Directors	(the	Board	Code)	provide	for	Do’s	and	
Don’ts	 to	 be	 followed	 by	 the	 Directors	 of	 the	 Bank	 and	 also	 contains	 norms	 with	 respect	 to	 conflict	 of	 interest,	 skill	
development,	health,	confidentiality,	insider	trading	and	sexual	harassment	etc.

The	said	Code	provides	that	prior	approval	of	the	Bank	would	be	required	before	a	Director	accepts	any	role	/	directorship	
in	 any	 entity.	 Further,	 Director	 of	 the	 Bank	 is	 prohibited	 from	 engaging	 in	 any	 activity	 that	 interferes	 with	 his	 /	 her	
fiduciary	responsibilities	towards	the	Bank,	or	is	in	conflict	with	or	prejudicial	to	the	interest	of	the	Bank	like	simultaneous	
engagement	or	employment	or	directorship	with	client	companies	or	its	subsidiaries,	or	undertaking	any	activity	which	
would	enhance	or	support	a	competitor’s	position.

The	Code	of	Conduct	and	Ethics	for	the	Employees	and	Senior	Management	of	the	Bank	(the	Code	of	Ethics)	is	a	statement	
of	the	Bank’s	commitment	to	integrity	and	the	highest	standards	of	ethical	practices.	It	defines	the	standards	of	conduct	
that	is	expected	of	all	employees	in	order	that	the	right	decisions	are	taken	in	performing	their	roles	and	responsibilities	
across	various	functions	in	the	Bank.

The	Code	of	Ethics	is	intended	to	be	the	charter	for	day-to-day	work	to	enable	employees	to	make	the	right	decisions	
and,	therefore,	serves	to	(1)	underline	the	fundamental	commitment	to	comply	with	the	regulatory	guidelines	and	laws	of	
the	land	(2)	set	forth	basic	parameters	of	ethical	and	acceptable	social	behavior	(3)	establish	a	system	for	detection	and	
reporting	of	known	or	suspected	ethical	or	violations	of	regulations.

During	the	year,	the	amendments	to	the	said	Codes	have	been	reviewed	and	approved	by	the	Board	of	Directors	of	the	
Bank.	The	said	Codes	have	been	hosted	on	the	website	of	the	Bank	viz.	https://www.axisbank.com/shareholders-corner/
corporate-governance,	in	compliance	with	the	Listing	Regulations	relating	to	Corporate	Governance.

The	certificate	issued	by	the	Managing	Director	&	CEO	of	the	Bank	confirming	that	all	the	Directors	and	Members	of	the	
Senior	Management	of	the	Bank	have	complied	with	the	said	Codes,	is	annexed	to	this	Report.

118

Statutory Reports	
	
	
	
	
	
	
	
	
	
	
	
General	Shareholder	Information
[Pursuant	to	Regulation	34(3)	and	Schedule	V	of	the	SEBI	(Listing	Obligations	and	Disclosure	Requirements)	Regulations,	2015	
(Listing	Regulations)]

26th	Annual	General	Meeting	(AGM)
In	light	of	the	uncertainty	surrounding	the	lockdown,	which	has	been	imposed	across	India	due	to	the	onset	of	the	COVID-19	
Pandemic,	the	Board	of	Directors	(the	Board)	at	its	meeting	held	on	29th	April	2020,	authorized	the	Managing	Director	&	CEO	
of	the	Bank,	to	decide	the	day,	date,	time	and	venue	of	the	AGM	under	the	relevant	provisions	of	the	Companies	Act,	2013	and	
the	relevant	Rules	made	thereunder.	

Accordingly,	 please	 note	 that	 the	 prescribed	 details	 with	 respect	 to	 the	 AGM	 has	 not	 been	 provided	 and	 the	 same	 will	 be	
incorporated	 in	 the	 Notice	 convening	 the	 AGM	 and	 disclosed	 to	 the	 Stock	 Exchanges,	 published	 in	 the	 newspapers	 and	
uploaded	on	the	websites	of	the	Bank	and	of	KFin	Technologies	Private	Limited	(KFIN),	the	Registrar	and	Share	Transfer	Agent	
of	the	Bank,	in	accordance	with	the	extant	norms.

Financial Year
The	Bank	follows	the	financial	year	starting	from	1st April to 31st	March,	every	year.

Compliance Calendar
The	 schedule	 of	 the	 meetings	 of	 the	 Board	 to	 be	 held	 to	 inter  alia  review	 and	 approve	 the	 unaudited	 /	 audited	 financial	
results	 of	 the	 Bank,	 in	 respect	 of	 the	 financial	 year	 2020-21,	 in	 terms	 of	 Regulation	 33(3)(a),	 (d)	 and	 (f)	 of	 the	 Listing	
Regulations,	are	as	under:

Purpose
Unaudited	Financial	Results	(standalone	and	consolidated)	of	the	Bank,	for	the	
quarter ending 30th June 2020
Unaudited	Financial	Results	(standalone	and	consolidated)	of	the	Bank,	for	the	
quarter	/	half	year	ending	30th September 2020
Unaudited	Financial	Results	(standalone	and	consolidated)	of	the	Bank,	for	the	
quarter	/	nine	months	ending	31st	December	2020
Audited	Annual	Financial	Results	(standalone	and	consolidated)	of	the	Bank,	for	
the	financial	year	ending	31st	March	2021

Venue
Corporate	Office

Tentative Date
Third week of July 2020

Corporate	Office

Fourth	week	of	October	2020

Corporate	Office

Fourth	week	of	January	2021

Corporate	Office

Last	week	of	April	2021

After	the	said	financial	results	of	the	Bank	are	reviewed	and	approved	by	the	Board,	the	same	shall	be	disclosed	to	the	Stock	
Exchange(s),	within	the	time	limit	as	stipulated	under	Regulation	30	read	with	sub-para	4	of	Para	A	of	Part	A	of	Schedule	III	of	
the	Listing	Regulations.

Dividend
The	Reserve	Bank	of	India,	vide	its	circular	dated	17th April 2020, has advised that banks shall not make any further dividend 
pay-outs	from	profits	pertaining	to	the	financial	year	ended	31st	March	2020,	until	further	instructions,	with	a	view	that	banks	
must	conserve	capital	in	an	environment	of	heightened	uncertainty	caused	by	COVID-19	Pandemic.	Accordingly,	the	Board	
has	not	proposed	any	dividend	for	the	financial	year	ended	31st	March	2020.

Unclaimed	Dividends
Pursuant	 to	 the	 provisions	 of	 Section	 125	 of	 the	 Companies	 Act,	 2013	 and	 the	 Investor	 Education	 and	 Protection	 Fund	
Authority	(Accounting,	Audit,	Transfer	and	Refund)	Rules,	2016	(the	IEPF	Authority	Rules),	the	amount	of	unpaid	dividend(s)	
that	 are	 lying	 unclaimed	 for	 a	 period	 of	 7	 consecutive	 financial	 years	 from	 the	 date	 of	 its	 transfer	 to	 the	 unpaid	 dividend	
account,	 is	 liable	 to	 be	 transferred	 to	 the	 Investor	 Education	 &	 Protection	 Fund	 Authority	 (IEPF	 Authority).	 Accordingly,	
unclaimed	dividend	amounting	to	`	65,71,408/-	in	respect	of	the	financial	year	2011-12	was	transferred	by	the	Bank	to	the	
IEPF	Authority,	on	20th	August	2019,	in	compliance	with	the	IEPF	Authority	Rules.	

Further,	please	note	that	the	unclaimed	dividend	in	respect	of	the	financial	year	2012-13	must	be	claimed	by	the	concerned	
shareholders, on or before 24th	August	2020,	failing	which	it	will	be	transferred	to	the	IEPF	Authority,	in	accordance	with	the	
IEPF	Authority	Rules.

119

Annual Report 2019-20Experience OpenCorporate Governance 

The details of the unclaimed dividends as on 31st	March	2020	and	the	last	date	for	claiming	the	same,	prior	to	its	transfer	to	
the	IEPF	Authority,	are	as	under:

Financial year

No. of
Shareholders

2012-13
2013-14
2014-15
2015-16
2016-17
2017-18
2018-19
Total

3,769
3,235
6,609
9,544
10,226

7,721
41,104

Unclaimed dividend 
as on 31st March 
2020 (In `)
64,45,818
73,39,300
93,88,761
1,19,63,415
1,37,62,955

21,05,024
5,10,05,273

% to total 
dividend 
declared
0.08
0.08
0.09
0.10
0.11

Total Amount of 
Dividend Declared
(In `)
8,44,07,35,230
9,42,60,65,680
10,92,77,37,078
11,93,76,13,965
11,98,58,43,545

No	Dividend	Declared

0.08
0.09

261,95,95,388
55,33,75,90,868

Date of 
declaration

19-07-2013
27-06-2014
24-07-2015
22-07-2016
26-07-2017

Last date for claiming 
dividend prior to its 
transfer to the IEPF
24-08-2020
02-08-2021
29-08-2022
28-08-2023
31-08-2024

20-07-2019

25-08-2026

Transfer	of	Underlying	Equity	Shares	in	respect	of	the	Unclaimed	Dividends	to	the	IEPF	Authority	Account
Pursuant	to	the	notification	of	the	relevant	provisions	of	Sections	124	and	125	of	the	Companies	Act,	2013	and	the	relevant	
provisions	of	 the	 Investor	Education	and	Protection	 Fund	 Authority	 (Accounting,	 Audit,	Transfer	 and	Refund)	Rules,	 2016,	
as	amended,	the	unclaimed	dividend	for	the	financial	year	2011-12	and	the	underlying	equity	shares	of	the	Bank,	in	respect	
of	the	said	financial	year	(where	the	dividends	have	not	been	claimed	by	the	concerned	shareholders	for	seven	consecutive	
financial	years	from	the	date	of	its	transfer	to	the	unpaid	dividend	account),	were	liable	to	be	transferred	by	the	Bank	to	the	
IEPF	Authority,	in	accordance	with	the	IEPF	Authority	Rules.

Accordingly,	pursuant	to	the	notification	of	the	Investor	Education	and	Protection	Fund	Authority	(Accounting,	Audit,	Transfer	
and	 Refund)	 Second	 Amendment	 Rules,	 2017	 (IEPF	 Second	 Amendment	 Rules),	 the	 Bank	 transferred	 8,10,430	 underlying	
equity shares of `	2/-	each	of	the	Bank,	in	respect	of	the	said	unclaimed	dividend,	as	on	31st	March	2020,	to	the	IEPF	Authority,	
in	compliance	with	the	IEPF	Second	Amendment	Rules.

The	unclaimed	dividend(s)	for	the	financial	year	2011-12	and	the	underlying	equity	shares,	as	aforesaid,	can	be	claimed	by	the	
concerned	shareholder(s)	of	the	Bank	from	the	IEPF	Authority,	subject	to	compliance	with	the	procedures	as	prescribed	under	
the	said	Rules	and	they	may	write	to	KFIN	at	einward.ris@kfintech.com, for any assistance, in this regard.

Unclaimed	Dividends	for	the	financial	years	from	2012-13	up	to	2018-19
The	shareholder(s)	of	the	Bank	are	requested	to	verify	details	of	their	unclaimed	dividends	in	respect	of	the	financial	years	
from	2012-13	up	to	2018-19	and	lodge	their	claims	with	KFIN.

In	case	the	unclaimed	dividend(s)	for	the	financial	year	2012-13	is	not	claimed	on	or	before	24th August 2020, the said unclaimed 
dividend(s)	along	with	the	underlying	equity	share(s)	of	the	Bank	in	respect	of	the	said	financial	year	[where	the	dividends	have	
not	been	claimed	by	the	concerned	shareholders	for	seven	consecutive	financial	years]	will	be	liable	to	be	transferred	by	the	
Bank	to	the	account	of	the	IEPF	Authority,	in	accordance	with	the	IEPF	Second	Amendment	Rules.	Concerned	shareholder(s)	
of	the	Bank	may	write	to	KFIN	at	einward.ris@kfintech.com, for any assistance, in this regard.

Unclaimed	Equity	Shares
Schedule	VI	of	the	Listing	Regulations,	inter	alia,	requires	every	listed	company	to	comply	with	certain	procedures	in	respect	of	
the equity shares issued by it in physical form pursuant to a public issue or any other issue and which have remained unclaimed 
for	a	period	of	seven	consecutive	financial	years,	for	any	reason	whatsoever.	Details	of	the	said	unclaimed	equity	shares	of	the	
Bank, are as under:

Particulars
Aggregate number of shareholders at the beginning of the year
Total	outstanding	shares	in	Unclaimed	Suspense	Account	at	the	beginning	of	the	year
Number	of	shareholders	who	approached	the	issuer	for	transfer	of	shares	from	Unclaimed	
Suspense Account during the year
Number	of	shares	transferred	to	the	concerned	shareholder	from	Unclaimed	Suspense	Account	
during the year
Aggregate number of shareholders at the end of the year
Total outstanding shares in Unclaimed Suspense Account, as on 31st March 2020.

FY 2019-20
-
-
-

FY 2018-19
1
500
-

-

-
-

-

0
0*

*Pursuant	to	the	notification	on	the	IEPF	Second	Amendment	Rules,	the	Bank	has	transferred	8,10,430	unclaimed	equity	shares	of	`	2/-	each	of	the	
Bank	(including	balance	500	equity	shares	of	`	2/-	each	of	the	Bank,	which	were	lying	in	the	Unclaimed	Suspense	Account)	to	the	IEPF	Authority,	in	
accordance	with	the	IEPF	Second	Amendment	Rules.

120

Statutory ReportsAll	corporate	benefits	accruing	on	the	said	equity	shares	viz.	bonus	shares,	split,	etc.,	if	any,	are	also	required	to	be	credited	to	
the	IEPF	Authority.	Further,	voting	rights	in	respect	of	the	said	equity	shares	shall	remain	frozen	till	such	time,	the	concerned	
shareholder(s)	of	the	Bank,	claims	the	same.

Guidelines	to	claim	unclaimed	Dividends/Shares:
Concerned	Shareholders	of	the	Bank	can	submit	their	application	to	claim	their	unclaimed	dividend(s)/share(s),	through	the	
website	of	the	IEPF	Authority	(http://www.iepf.gov.in),	by	following	the	instructions	given	below:

1.	 Download	the	Form	IEPF	-	5	from	the	website	of	IEPF	(http://www.iepf.gov.in).	Read	the	instructions	provided	on	the	

instructions	kit	along	with	the	e-form	carefully	before	filling	the	form.

2.	 After	filling	the	form	save	it	on	the	computer	and	submit	the	duly	filled	form	by	following	the	instructions	given	in	the	

upload	link	on	the	IEPF	website.

3.	 On	successful	uploading,	the	acknowledgment	will	be	generated	indicating	the	SRN.	This	SRN	is	to	be	used	for	future	

tracking of the form.

4.	 After	uploading	the	form,	submit	the	following	documents	to	Nodal	Officer	(IEPF)	of	the	Bank	in	an	envelope	marked	

“Claim	for	refund	from	the	IEPF	Authority”:

a)	

Self-attested	copy	of	e-Form.	

b)	

Indemnity	Bond	in	original.	

c)	 Copy	of	acknowledgment.

d)	 Other	documents	as	mentioned	in	the	Form	IEPF-5.

5.	 The	general	information	of	the	Bank,	required	for	filing	the	aforesaid	Form,	are	as	under:

a)	 Corporate	Identification	Number	(CIN)	of	Company:	L65110GJ1993PLC020769.

b)	 Name	of	the	Company:	Axis	Bank	Limited.

c)	 Address	 of	 Registered	 Office	 of	 the	 Company:	 ‘Trishul’,	 3rd	 Floor,	 Opp.	 Samartheshwar	 Temple,	 Law	 Garden,	

Ellisbridge,	Ahmedabad,	Gujarat	–	380	006.

KFIN,	has	been	entrusted	with	the	task	of	verifying	the	claims	received	from	the	Shareholders	of	the	Bank,	in	respect	the	
unclaimed	dividend(s)/share(s)	of	the	Bank,	which	have	been	transferred	to	the	IEPF	Authority,	in	accordance	with	the	IEPF	
Authority	Rules.	

KFIN,	is	also	responsible	to	liaise	with	the	claimants	and	ensure	that	the	prescribed	documents	in	original	are	received	and	
verified.	After	verifying	the	authenticity	of	the	said	documents	and	their	claims,	KFIN,	will	issue	an	entitlement	letter	to	the	
IEPF	Authority,	in	favour	of	the	claimant.

On	receipt	of	the	entitlement	letter,	the	Bank	will	submit	an	online	verification	report	to	the	IEFP	Authority,	along	with	scanned	
copies	of	all	the	original	documents	submitted	by	the	claimant.	Upon	receipt	and	verification	of	the	said	online	verification	
report,	the	IEPF	Authority	will	proceed	to	process	the	claim.

The	Bank	has	appointed	Nodal	Officer/Deputy	Nodal	Officer(s)	to	verify	the	claim(s)	and	co-ordinate	with	the	IEFP	Authority.	
The	details	of	the	same	have	been	hosted	on	the	website	of	the	Bank	viz.	https://	www.	axisbank.com	/	shareholders-corner/
investor-contacts.

Equity	Shares
The	 equity	 shares	 of	 the	 Bank	 are	 listed	 on	 National	 Stock	 Exchange	 of	 India	 Limited	 (NSE)	 and	 BSE	 Limited	 (BSE).	 The	
International	 Security	 Identification	 Number	 (ISIN)	 in	 respect	 of	 the	 said	 equity	 shares	 is	 INE238A01034.	 The	 National	
Securities	Depository	Limited	(NSDL)	and	the	Central	Depository	Services	(India)	Limited	(CDSL)	are	the	Depositories	for	the	

121

Annual Report 2019-20Experience Open	
	
	
	
	
	
	
Corporate Governance 

equity	shares	of	the	Bank.	The	equity	shares	of	the	Bank	have	not	been	suspended	from	trading	on	the	said	Stock	Exchanges	
or	by	any	Regulatory	/	Statutory	Authority.

Stock Exchange Codes

NSE	–	AXISBANK
National	Stock	Exchange	of	India	Limited
Exchange	Plaza,	Plot	no.	C/1,	G	Block,	
Bandra-Kurla	Complex,	Bandra	(E)	
Mumbai	-	400	051.
Website:	www.nseindia.com

BSE	–	532215
BSE	Limited
Phiroze	Jeejeebhoy	Towers,
Dalal	Street,
Mumbai-	400	001.
Website:	www.bseindia.com

Reuters Codes

Bloomberg Codes

NSE	-	AXBK.NS

NSE	-	AXSB	IS

BSE-	AXISBANK.BO

BSE	-	AXSB	IB

Global	Depository	Receipts	(GDR)
The	Bank’s	GDRs	are	listed	and	traded	on	London	Stock	Exchange.	The	ISIN	for	the	said	GDRs	is	US05462W1099.

Stock Exchange

London	Stock	Exchange
10	Paternoster	Square,	London	EC4M	7LS,	UK
Website:	www.londonstockexchange.com

Code

AXB

Bonds	issued	under	Medium	Term	Note	Program	(MTN	Program)
The	Bonds	issued	and	allotted	by	the	Bank’s	MTN	program	are	listed	and	traded	on	Singapore	Stock	Exchange.

Stock Exchange

Singapore	Stock	Exchange
Singapore	Exchange	Securities	Trading	Limited
(Attention:	SGXNet	Services,	Operations)
11	North	Buona	Vista	Drive	#06-07
The	Metropolis	Tower	2
Singapore	138589
Website:	www.sgx.com

Code

–

Credits	Ratings
The	details	of	the	credit	ratings	obtained	by	the	Bank,	in	respect	of	all	debt	instruments	issued	by	it	and	outstanding,	as	on	 
31st	March	2020	along	with	outlook,	are	as	under.	

Credit	ratings	for	the	Debt	Instruments	outstanding,	as	on	31st	March	2020

Sr. No. Credit Rating Agency

Credit Rating

Outlook

Sr. No. Credit Rating Agency

Credit Rating

Outlook

CARE Ratings
Tier II Bonds
Infrastructure bond
Tier	II	(Under	Basel	III)

CARE	AAA
CARE	AAA
CARE	AAA

Stable
Stable
Stable

India Rating
Tier II Bonds
Tier	II	(Under	Basel	III)
Tier	I	(Under	Basel	III)

IND	AAA
IND	AAA
IND	AA+

Stable
Stable
Stable

2.

4.

1.

3.

5.

ICRA Ltd.
Certificate	of	Deposits
Tier II Bonds
Infrastructure bond
Tier	II	(Under	Basel	III)
Tier	I	(Basel	III	Compliant)
Fixed	Deposit
CRISIL
Certificate	of	Deposits
Infrastructure bond
Tier	II	(Under	Basel	III)
Tier	I	(Under	Basel	III)
MTN (Senior Unsecured) Rating
Fitch*
Moody's
S&P

ICRA	A1+
ICRA	AAA
ICRA	AAA
ICRA	AAA
ICRA	AA+
ICRA	MAAA

CRISIL	A1+
CRISIL	AAA
CRISIL	AAA
CRISIL	AA+

BB+
Baa3
BBB-

Stable
Stable
Stable
Stable

Stable
Stable
Stable

Stable
Stable
Stable

*	During	FY	2019-20,	Fitch	Ratings	have	revised	its	outlook	rating	to	BB+	from	BBB-.

122

Statutory ReportsListing	fees
The	annual	listing	fees	for	the	financial	year	2019-20	have	been	paid	by	the	Bank	to	the	Stock	Exchanges.

Debt	Securities
The	debt	instruments	issued	and	allotted	by	the	Bank	in	the	form	of	Additional	Tier	I,	Bond	Tier	II	Debt	Capital	Instrument	
and	Infrastructure	Bonds,	on	a	private	placement	basis	are	listed	on	NSE	and	BSE.	The	Bonds	issued	and	allotted	by	the	Bank	
under	the	MTN	program	are	listed	on	Singapore	Stock	Exchange	and	the	Green	Bonds	issued	by	the	Bank	are	listed	on	London	
Stock	Exchange.

Green Bonds
The	Bank	had	issued	its	inaugural	Green	Bond	of	USD	500	million	(ISIN	XS1410341389)	in	June	2016.	The	Bond	is	the	first	
certified	 Green	 Bond	 by	 an	 Asian	 bank	 –	 Axis	 Bank’s	 Green	 Bond	 was	 certified	 under	 Climate	 Bonds	 Initiative	 standards	
version	2.1.	It	was	also	the	first	Bond	issued	by	an	Indian	company	to	be	listed	on	London	Stock	Exchange.

The	Bonds	were	issued	under	the	‘Green	Bond	Framework’	established	by	the	Bank.	The	framework	defined	the	use	of	proceeds,	
criteria	for	selection	and	evaluation	of	projects,	monitoring	utilization	of	proceeds	and	reporting	guidelines.	The	framework	
was	reviewed	by	KPMG,	and	provided	an	‘Independent	Assurance	Report’	as	required	under	the	Climate	Bonds	Standards.	

The	proceeds	of	issue	of	Green	Bonds,	were	allocated	to	renewable	energy	projects,	low	carbon	transport	projects	and	energy	
efficient	buildings.	In	order	to	monitor	the	proceeds,	a	Green	Bond	Committee	was	constituted	by	the	Bank.	Utilization	of	said	
proceeds	were	tracked	on	a	monthly	basis	and	shortfall,	if	any,	was	parked	in	government	securities	and	other	money	market	
instruments,	as	per	extant	norms.

Market Price Data
a)  

Equity Shares
The	price	of	the	Bank’s	Share	-	High,	Low	as	traded	during	the	financial	year	2019-20,	on	NSE	and	BSE,	are	as	under:

Month

April, 2019
May,	2019
June, 2019
July, 2019
August, 2019
September, 2019
October,	2019
November,	2019
December,	2019
January, 2020
February,	2020
March,	2020

High (`)
783.00
822.10
827.75
819.00
697.55
733.25
750.00
763.75
765.85
759.95
760.70
713.25

NSE

Low (`)
738.55
716.10
756.55
657.80
640.10
622.65
646.70
707.25
709.05
706.60
691.00
286.00

No. of Shares traded
13,69,45,660
17,20,97,329
16,95,86,920
21,98,31,416
20,98,49,816
26,27,87,457
25,95,00,720
17,51,33,105
17,59,60,513
19,66,52,036
15,04,02,508
65,68,00,997

High (`)
783.55
821.40
826.55
819.05
696.70
736.00
750.05
763.95
765.90
760.00
760.60
712.95

BSE

Low (`)
737.60
716.40
757.00
657.65
640.50
622.60
647.25
706.95
709.30
707.00
691.30
285

No. of Shares traded
73,32,259
96,41,183
63,96,301
72,34,390
67,43,558
81,44,902
79,66,319
80,79,592
55,01,451
46,76,966
33,93,428
2,14,27,933

Graph	in	Comparison	to	Nifty	&	Sensex

(cid:2)(cid:1142)(cid:404)(cid:399)

(cid:2)(cid:405)(cid:404)(cid:399)

(cid:2)(cid:1141)(cid:404)(cid:399)

(cid:2)(cid:404)(cid:404)(cid:399)

(cid:2)(cid:403)(cid:404)(cid:399)

(cid:2)(cid:402)(cid:404)(cid:399)

(cid:3) (cid:114)(cid:117)(cid:330)(cid:400) (cid:406)

(cid:24) (cid:45)(cid:139)(cid:330)(cid:400) (cid:406)

(cid:19)(cid:134) (cid:109)(cid:330)(cid:400) (cid:406)

(cid:19)(cid:134)(cid:1140)(cid:330)(cid:400) (cid:406)

(cid:3) (cid:134) (cid:93)(cid:330)(cid:400) (cid:406)

(cid:34) (cid:59) (cid:114)(cid:124)(cid:330)(cid:400) (cid:406)

(cid:27) (cid:49)(cid:124)(cid:330)(cid:400) (cid:406)

(cid:25) (cid:111) (cid:136)(cid:330)(cid:400) (cid:406)

(cid:9) (cid:59)(cid:49)(cid:330)(cid:400) (cid:406)

(cid:19)(cid:45) (cid:109)(cid:330)(cid:401) (cid:399)

(cid:13) (cid:59) (cid:48)(cid:330)(cid:401) (cid:399)

(cid:24) (cid:45)(cid:117)(cid:330)(cid:401) (cid:399)

(cid:2)(cid:400)(cid:401)(cid:311)(cid:404)(cid:399)(cid:399)

(cid:2)(cid:1142)(cid:404)(cid:399)

(cid:2)(cid:400)(cid:400)(cid:311)(cid:405)(cid:404)(cid:399)

(cid:2)(cid:400)(cid:400)(cid:311)(cid:399)(cid:399)(cid:399)

(cid:2)(cid:400)(cid:399)(cid:311)(cid:401)(cid:404)(cid:399)

(cid:2)(cid:406)(cid:311)(cid:404)(cid:399)(cid:399)

(cid:2)(cid:1142)(cid:311)(cid:405)(cid:404)(cid:399)

(cid:2)(cid:1142)(cid:311)(cid:399)(cid:399)(cid:399)

(cid:2)(cid:405)(cid:404)(cid:399)

(cid:2)(cid:1141)(cid:404)(cid:399)

(cid:2)(cid:404)(cid:404)(cid:399)

(cid:2)(cid:403)(cid:404)(cid:399)

(cid:2)(cid:402)(cid:404)(cid:399)

(cid:3)(cid:138)(cid:98)(cid:118)(cid:2)(cid:6)(cid:45)(cid:109)(cid:104)

(cid:25)(cid:17)(cid:13)(cid:36)(cid:43)

(cid:3)(cid:138)(cid:98)(cid:118)(cid:2)(cid:6)(cid:45)(cid:109)(cid:104)

(cid:34)(cid:11)(cid:25)(cid:34)(cid:11)(cid:42)

(cid:2)(cid:403)(cid:401)(cid:311)(cid:399)(cid:399)(cid:399)

(cid:2)(cid:402)(cid:1142)(cid:311)(cid:399)(cid:399)(cid:399)

(cid:2)(cid:402)(cid:403)(cid:311)(cid:399)(cid:399)(cid:399)

(cid:2)(cid:402)(cid:399)(cid:311)(cid:399)(cid:399)(cid:399)

(cid:2)(cid:401)(cid:1141)(cid:311)(cid:399)(cid:399)(cid:399)

(cid:2)(cid:401)(cid:401)(cid:311)(cid:399)(cid:399)(cid:399)

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Corporate Governance 

b)  GDR

The	high	and	low	closing	prices	of	the	Bank’s	GDRs	as	traded	during	the	financial	year	2019-20,	on	LSE,	are	as	under:

Month
April, 2019
May,	2019
June, 2019
July, 2019
August, 2019
September, 2019
October,	2019
November,	2019
December,	2019
January, 2020
February,	2020
March,	2020

High (In USD)
56.29
58.78
60.20
59.05
48.85
51.90
53.00
53.20
53.80
53.40
53.20
 48.64

Low (In USD)
52.50
50.80
54.50
48.30
44.55
43.90
46.30
49.15
49.75
49.80
46.95
 19.24

No. of GDRs traded
5,79,160
12,22,170
4,92,100
3,51,270
7,05,110
10,89,180
7,41,500
3,54,630
5,32,240
4,27,350
6,25,200
23,89,850

Dematerialization	of	Shares	and	Liquidity
The	 equity	 shares	 of	 the	 Bank	 are	 to	 be	 compulsorily	 traded	 on	 the	 floor	 of	 the	 stock	 exchanges	 in	 electronic	 form	 by	 all	
investors.	The	Bank	has	entered	into	agreements	with	NSDL	and	CDSL,	so	as	to	provide	the	Members	an	opportunity	to	hold	
and trade in equity shares of the Bank in electronic form.

As  on  31st	 March	 2020,	 99.83	 %	 of	 the	 total	 issued	 and	 paid	 up	 equity	 share	 capital	 of	 the	 Bank	 was	 held	 by	 investors	 in	
electronic	form	and	0.17	%	of	the	total	issued	and	paid	up	equity	share	capital	was	held	in	physical	form.

The	 number	 of	 equity	 shares	 of	 the	 Bank	 held	 in	 physical	 form	 which	 were	 transferred	 /	 processed,	 during	 the	 last	 three	
financial	years,	are	as	under:

Particulars
Number	of	transfer	deeds
Number	of	equity	shares	transferred

 2019-20
30
30,000

 2018-19
85
61,500

 2017-18
141
34,000

As	required	under	Regulation	40(9)	of	the	Listing	Regulations,	M/s	Ahalada	Rao.	V	&	Associates,	Practicing	Company	Secretaries,	
(C.	P.	No.	13407),	Hyderabad	have	examined	the	records	relating	to	share	transfer	deeds,	memorandum	of	transfers,	registers,	
files	and	other	related	documents	on	a	half-yearly	basis	and	has	issued	a	certificate	confirming	compliance	with	the	provisions	
of	the	said	Regulations.	The	certificate	has	been	submitted	to	the	BSE	and	NSE	where	the	Bank’s	equity	shares	are	listed,	in	
terms	of	the	Listing	Regulations.

Distribution	of	Shareholding
The	distribution	of	shareholding	of	the	Bank	as	on	31st	March	2020,	is	as	under:

No. of shares held

1-5,000
5,001-10,000
10,001-20,000
20,001-30,000
30,001-40,000
40,001-50,000
50,001-1,00,000
1,00,001 and above
Total

Electronic Form

Physical Form

Total

No. of 
Shareholders
5,64,301
3,481
1,565
534
288
188
447
1,454
5,72,258

No. of Shares

6,55,22,998
1,25,15,531
1,11,78,259
66,01,848
50,09,562
42,28,797
1,59,39,718
2,69,58,83,600
2,81,68,80,313

No. of 
Shareholders
4,953
188
15
4
0
4
4
0
5,168

No. of Shares

37,47,171
6,64,950
1,12,600
52,500
0
95,400
1,25,000
0
47,97,621

No. of 
Shareholders
5,69,254
3,669
1,580
538
288
192
451
1,454
5,77,426

No. of Shares

% to capital

6,92,70,169
1,31,80,481
1,12,90,859
66,54,348
50,09,562
43,24,197
1,60,64,718
2,69,58,83,600
2,82,16,77,934

2.45
0.47
0.40
0.24
0.18
0.15
0.57
95.54
100.00

124

Statutory Reports	
Shareholding	pattern
Category	wise	shareholding	pattern	of	the	Bank	as	on	31st	March	2020,	is	as	under:

Sr.  
No.

1
2
3
4
5
6
7

8
9

10
11

Category / Shareholder

Promoters
Administrator	of	the	Specified	Undertaking	of	the	Unit	Trust	of	India		(SUUTI)
Life	Insurance	Corporation	of	India
General	Insurance	Corporation	of	India
The	New	India	Assurance	Company	Limited
National	Insurance	Company	Limited
The	Oriental	Insurance	Company	Limited
United	India	Insurance	Company	Limited
Foreign Investors
Overseas	Investors	(including	FIIs/OCBs/NRIs)
Foreign	Direct	Investment	(GDR)
Domestic Financial Institutions
Financial	Institutions	/	Mutual	Funds	/	Banks	/	NBFC	/	INC	/AIF
Others
Total

Top 20 Shareholders of the Bank as on 31st	March	2020,	is	as	under:

No. of Shares held

% of total issued & 
paid-up Capital

12,96,52,427
25,43,77,246
3,17,15,229
2,05,91,585
5,49,681
49,77,520
9,13,248

1,44,95,54,331
5,48,68,145

64,31,64,609
23,13,13,913
2,82,16,77,934

4.59
9.02
1.12
0.73
0.02
0.18
0.03

51.37
1.94

22.79
8.21
100.00

Sr. 
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

Name of the Shareholder

No. of Shares held

Life	Insurance	Corporation	of	India
Administrator	of	the	Specified	Undertaking	of	the	Unit	Trust	of	India	(SUUTI)
SBI	Dual	Advantage	Fund	Series	XXV
ICICI Prudential	Regular	Savings	Fund
HDFC	Trustee	Co	Ltd	A/C	HDFC	Housing	Opportunities	Fund-1140D	November	2017	(1)
Europacific	Growth	Fund
Dodge	and	Cox	International	Stock	Fund
BC Asia Investments VII	Limited	–	FDI
The	Bank	of	New	York	Mellon,	Dr
Reliance	Capital	Trustee	Co	Ltd-A/C	Nippon	India	ETF	Nifty	Bees
Kotak	Equity	Savings	Fund
BC Asia Investments III	Limited	–	FDI
Franklin	India	Equity	Advantage	Fund
Government	of	Singapore	–	E
Aditya	Birla	Sun	Life	Trustee	Private	Limited	A/C	Aditya	Birla	Sun	Life	Banking	ETF
NPS	Trust-	A/C	Birla	Sun	Life	Pension	Fund	Scheme	E-	Tier	I
Vanguard	Total	International	Stock	Index	Fund
Integral Investments South Asia IV	–	FDI
General	Insurance	Corporation	of	India
UTI	Nifty	Index	Fund

25,43,77,246
12,96,52,427
11,91,99,203
6,58,33,840
5,89,94,772
5,79,71,711
5,76,19,325
5,56,00,000
5,48,68,145
5,17,16,210
4,91,92,348
4,00,00,000
3,85,19,813
3,79,81,934
3,76,83,382
3,71,94,086
3,45,13,015
3,19,00,000
3,17,15,229
3,15,55,046

% to total issued & 
paid up capital
9.02
4.59
4.22
2.33
2.09
2.05
2.04
1.97
1.94
1.83
1.74
1.42
1.37
1.35
1.34
1.32
1.22
1.13
1.12
1.12

Outstanding	GDR
The	Bank	has	in	the	course	of	international	offerings	to	overseas	investors,	issued	and	allotted	securities	linked	to	ordinary	
equity	 shares	 of	 the	 Bank	 in	 the	 form	 of	 Global	 Depository	 Receipts	 (GDRs)	 in	 March	 2005,	 April	 2005,	 July	 2007	 and	
September	2009.	The	said	GDRs	are	listed	for	trading	on	London	Stock	Exchange.	The	underlying	equity	shares	represent	
outstanding	GDRs,	which	have	been	included	in	the	equity	share	capital	of	the	Bank.	The	number	of	equity	shares	representing	
outstanding	GDRs,	as	on	31st	March	2020	was	5,48,68,145.

The	Bank	has	not	issued	any	ADRs	during	the	financial	year	2019-20.

Convertible	Warrants
During	the	Financial	Year	2017-18,	the	Bank	had	issued	4,53,57,385	convertible	warrants	convertible	into	4,53,57,385	equity	
shares at a price of `	565.00	per	warrant	on	a	preferential	basis.	The	convertible	warrants	were	allotted	pursuant	to	receipt	of	
25%	upfront	payment	consideration	from	the	allottees	i.e.	`	141.25	per	convertible	warrant.	

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Corporate Governance 

The	allottees	of	the	convertible	warrants	could	exercise	the	option	to	convert	one	convertible	warrant	into	one	equity	share	of	
`	2/-	each	of	the	Bank	within	a	period	of	18	months	from	the	date	of	its	allotment,	i.e.	on	or	before	17th June 2019, by paying 
balance	75%	of	the	consideration	i.e.	`	423.75	per	convertible	warrant.	In	the	event,	allottees	did	not	exercise	their	right	to	
convert	the	said	warrants	before	the	said	due	date,	the	said	convertible	warrants	(to	the	extent	not	lodged	for	conversion)	shall	
lapse	and	the	upfront	consideration	paid	by	the	warrant	holders	would	have	been	forfeited	by	the	Bank.	

During	 the	 Financial	 Year	 2019-20,	 the	 said	 allottees	 exercised	 their	 right	 to	 convert	 the	 said	 warrants,	 by	 paying	 balance	
75%	of	the	consideration.	Accordingly,	the	Bank	has	on	29th	May	2019,	allotted	4,53,57,385	equity	shares	upon	conversion	of	
4,53,57,385	convertible	warrants,	which	were	issued	on	a	preferential	basis,	in	terms	of	the	applicable	provisions	of	the	SEBI	
(Issue	of	Capital	and	Disclosure	Requirements)	Regulations,	2009	and	the	applicable	provisions	of	the	SEBI	(Issue	of	Capital	
and	Disclosure	Requirements)	Regulations,	2018,	as	amended,	the	relevant	provisions	of	the	Companies	Act,	2013	and	the	
relevant	Rules	made	thereunder.

As on 31st	March	2020,	no	warrants	were	pending	for	conversion.

Investor Services
Registrar	&	Share	Transfer	Agent	(RTA)

KFIN	has	been	entrusted	with	the	task	of	administering	all	aspects	relating	to	investor	services	for	and	on	behalf	of	the	Bank.	
KFIN	has	appropriate	systems	to	ensure	that	requisite	service	is	provided	to	the	investors	of	the	Bank	in	accordance	with	
applicable	corporate	 and	securities	laws	 and	within	the	 adopted	 service	standards.	 Listed	 below	 are	 the	 service	standards	
adopted	by	KFIN	in	respect	of	the	various	services	rendered	by	them	to	the	investors	of	the	Bank.

Nature of service being rendered to the Investors of the Bank
Registration	of	Nomination
Issue	of	duplicate	dividend	warrant(s)
Revalidation	of	dividend	warrant(s)
Revalidation	of	demand	draft(s)
Split/	consolidation	of	share	certificate(s)
Dematerialization	of	share(s)
Transfer	of	share(s)
Transmission	of	share(s)
Consolidation	of	folio(s)
Change/Deletion/Transposition	of	Name(s)
Release	of	unclaimed	share(s)
Re-materialization	of	share(s)
Issue	of	duplicate	share	certificate(s)

 Adopted Service Standards
5	days
5	days
5	days
5	days
7 days
7 days
7 days
7 days
7 days
7 days
7 days
 10 days
 10 days

Investors	are	requested	to	write	to	the	Registered	Office	of	the	Bank	or	to	KFIN	for	availing	any	of	the	said	services	or	may	
address	their	correspondence/	complaints	to	shareholders@	axisbank.com or einward.ris@kfintech.com,	in	terms	of	Regulation	
34(3)	read	with	Schedule	V	of	the	Listing	Regulations.

The	Company	Secretary	Department	of	the	Bank	regularly	monitors	and	reviews	the	status	of	the	investor	correspondences	/
complaints	received	by	the	Bank/	KFIN	and	its	redressal	within	the	said	service	standards.

Share	Transfer	System
In	terms	of	Regulation	40(2)	of	the	Listing	Regulations,	the	Share	Committee	of	the	Bank	comprising	the	Company	Secretary	
and	executives	of	Company	Secretary	Department	of	the	Bank	has	been	formed	to	attend	to	matters	relating	to	transfer	of	
equity	shares	of	the	Bank	and	matters	related	thereto.	The	resolutions	passed	by	the	Share	Committee,	in	this	regard,	are	
tabled	at	the	ensuing	meeting	of	the	Board	of	Directors	of	the	Bank,	for	its	noting.

Investor Grievances
During	the	year	under	review,	the	Bank	received	1,878	correspondences	from	its	investors,	capital	market	intermediaries	and	
Statutory	/	Regulatory	Authorities,	inter	alia,	in	respect	of	the	services	relating	to	the	securities	issued	by	the	Bank	by	post,	
web-based	 query	 redressal	 system	 of	 KFIN	 and	 through	 emails	 addressed	 to	 designated	 email	 address	 viz.	 shareholders@
axisbank.com and einward.ris@kfintech.com.

126

Statutory ReportsThe	details	of	the	investor	complaints	received	and	redressed	by	the	Bank,	during	the	last	3	financial	years,	are	as	under:

Received from

SEBI	SCORES
Stock	Exchanges
NSDL	/	CDSL
MCA	
RBI
Total	No.	of	complaints	received
Total	No.	of	complaints	redressed

No. of complaints received

 2019-20

2018-19

2017-18

17
7
-
-
1
25
20

10
-
-
-
-
10
10

7
8
-
-
-
15
15

No. of complaints 
unresolved as on  
31st March 2020
5
-
-
-
-
-
-

There was no investor complaint that was unresolved as on 1st	April	2019.	During	the	financial	year	under	review,	the	Bank	
received	25	investor	complaints	out	of	which	20	investor	complaints	were	resolved,	as	on	31st	March	2020.	Consequently,	5	
investor	complaints	were	pending	for	resolution	as	on	31st	March	2020,	all	of	which	have	been	resolved	by	the	Bank,	as	on	date.	

The	 statement	 highlighting	 the	 status	 of	 the	 investor	 correspondence(s)/complaint(s)	 received	 and	 redressed	 by	 the	 Bank	
during	the	financial	year	2019-20	were	tabled	at	the	meetings	of	the	Stakeholders	Relationship	Committee/	Board	of	Directors	
of	the	Bank,	for	their	review	and	noting.

Web-based	Query	Redressal	System
Members	may	avail	the	facility	extended	by	KFIN	for	redressal	of	queries,	by	visiting	https://kprism.kfintech.com/investor/
query/Correspondence.aspx	 for	 query	 registration	 through	 free	 identity	 registration	 process.	 Investors	 can	 submit	 their	
queries	on	the	above	website,	which	would	generate	a	registration	number.	For	accessing	the	status	/	response	to	the	query	
submitted,	the	grievance	registration	number	can	be	used	at	the	option	‘Click	here	to	track	your	grievance’	after	24	hours.	
Investors	can	continue	to	raise	queries	relating	to	their	grievance,	till	they	get	a	satisfactory	reply.

Nomination	Facility
Section	72	of	the	Companies	Act,	2013,	provides	that	every	holder	of	securities	of	a	company	may,	at	any	time	nominate,	in	
the	prescribed	manner,	any	person	to	whom	the	securities	shall	vest	in	the	event	of	death.	Where	the	securities	of	a	company	
are	held	by	more	than	one	person	jointly,	the	joint	holders	may	together	nominate	any	person	to	whom	all	the	rights	in	the	
securities	shall	vest	in	the	event	of	death	of	all	the	joint	holders.

In	view	of	the	above,	Shareholders	are	encouraged	to	avail	of	the	Nomination	Facility.	The	relevant	Nomination	Form	can	
be	 downloaded	 from	 the	 website	 of	 the	 Bank	 or	 the	 Shareholders	 may	 write	 to	 the	 Bank	 at	 its	 Registered	 Office	 or	 to	
KFIN	for	the	same.

Please	note	that	the	nomination	shall	be	automatically	rescinded	on	transfer	/	transmission	/	dematerialization	of	the	securities.

Commodity	Price	Risk	or	Foreign	Exchange	Risk	and	Hedging	Activities
The	details	with	respect	to	commodity	price	risk,	in	terms	of	SEBI	circular	no	SEBI/	HO	/	CFD	/	CMD1/CIR/P/2018/0000000141	
dated	15th	November	2018,	are	as	follows:

1)			 Risk	management	policy	with	respect	to	commodities	including	through	hedging:	As	the	Bank	is	not	exposed	to	XAU	

(Gold)	and	XAG	(Silver)	price	risk,	the	Bank	does	not	have	a	Risk	Management	Policy	for	commodity	price	risk.

2)		 Exposure	of	the	Bank	to	commodity	and	commodity	risks	faced	by	the	Bank	during	the	year	is	given	below:

a.	

Total	exposure	of	the	listed	entity	to	commodities:	Nil	as	on	31st	March	2020.

b.	 Exposure	of	the	listed	entity	to	various	commodities:	Not	Applicable.

c.	 Commodity	risks	faced	by	the	listed	entity	during	the	year	and	how	they	have	been	managed:	The	Bank	did	not	run	

any	trading	positions	in	XAU	(Gold)	or	XAG	(Silver)	and	does	not	have	exposure	to	any	other	commodity.

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Corporate Governance 

Payment	of	Dividend	through	electronic	mode:
ECS Facility
Payment of Dividends through Electronic mode:
•	

In	terms	of	Regulation	12	and	Schedule	I	of	Listing	Regulations,	every	listed	entity	is	required	to	mandatorily	make	all	
payments	to	Investors,	including	Dividend,	by	using	any	Reserve	Bank	of	India	(RBI)	approved	electronic	mode	of	payments	
viz.,	 Direct	 Credit,	 Real	 Time	 Gross	 Settlement	 (RTGS),	 National	 Electronic	 Fund	 Transfer	 (NEFT),	 Electronic	 Clearing	
Service	 (ECS),	 National	 Automated	 Clearing	 House	 (NACH)	 etc.	 The	 Bank	 would	 be	 entitled	 to	 use	 the	 bank	 account	
details	of	the	shareholders	available	with	the	Depository	Participant	to	facilitate	payment	through	electronic	mode.

• 

In case of shares held in electronic form:

	 All	shareholders	of	the	Bank	holding	equity	shares	in	electronic	form	are	requested	to	provide	details	relating	to,	
their	Bank	Account	Number,	including	9	digit	MICR	Code	and	11	digit	IFSC	Code,	E-mail	ID	and	mobile	No(s)	to	their	
Depository	Participant(s).

• 

In case of shares held in physical form:

	 All	shareholders	of	the	Bank	are	requested	to	provide	details	relating	to	their	Bank	Account	Number,	indicating	9	
digit	MICR	Code	and	11	digit	IFSC	Code,	E-mail	ID	and	mobile	No(s)	to	KFIN	at	Selenium	Tower	–	B,	Plot	No	31	&	
32,	Financial	District,	Nanakramguda,	Serilingampally	Mandal,	Hyderabad	–	500	032,	Telangana,	by	quoting	their	
folio	number	and	attaching	a	photocopy	of	the	cheque	leaf	of	the	said	Bank	Account	and	a	self-attested	copy	of	
their	PAN	card.

•	

In	case	the	dividend	paid	through	electronic	mode	is	rejected	by	the	corresponding	bank,	for	any	reason	whatsoever,	the	
Bank	will	issue	a	dividend	warrant	and	print	the	Bank	Account	details	available	with	KFIN	on	the	said	dividend	warrant	to	
avoid fraudulent encashment.

Green	initiatives
Dispatch of documents in Electronic Form
In	 terms	 of	 Rule	 18	 of	 the	 Companies	 (Management	 and	 Administration)	 Rules,	 2014,	 a	 company	 may	 give	 notice	 through	
electronic	 mode	 including	 e-mail	 to	 those	 Members	 who	 have	 provided	 their	 e-mail	 address	 either	 to	 their	 Depository	
Participant	(DP)	or	to	the	Company.

Further,	in	terms	of	Regulation	36	of	the	Listing	Regulations,	the	listed	entity	is	required	to	send	soft	copies	of	its	annual	report	
to	all	those	shareholder(s)	who	have	registered	their	email	address(es)	for	this	purpose.

Accordingly,	the	Notice	convening	the	AGM,	the	annual	report	of	the	Bank	for	the	financial	year	2019-20	and	the	annexures	
stated	therein	will	be	sent	by	e-mail	to	those	Members	who	have	registered	their	e-mail	address	with	their	DP	or	with	KFIN.

Members	who	have	not	yet	registered	their	e-mail	address	are	requested	to	do	so,	at	the	earliest.

In	case	of	shares	held	in	electronic	form	and	in	case	of	any	change	in	the	e-mail	address,	Members	are	requested	to	update	the	
same	with	their	DP	and	in	case	of	shares	held	in	physical	form,	Members	are	requested	to	update	the	same	with	KFIN.	

In	case	a	Member,	whose	email	address	has	changed,	fails	to	update	the	new	e-mail	address,	the	said	documents	will	be	sent	
to	the	existing	e-mail	address	and	the	said	documents	will	be	deemed	to	have	been	delivered,	in	compliance	with	the	relevant	
provisions	of	the	Companies	Act,	2013,	the	relevant	Rules	made	thereunder	and	the	Listing	Regulations.

Please	note	that	the	said	documents	will	also	be	uploaded	on	the	Bank’s	website	viz.	www.axisbank.com. and copies thereof 
will	be	made	available	for	inspection	at	the	Registered	Office	of	the	Bank	during	business	hours	on	all	working	days	except	
Saturdays,	Sundays,	Bank	Holidays	and	Public	Holidays	up	to	the	date	of	the	ensuing	AGM.

The	Bank	has	also	availed	the	services	of	National	Securities	Depository	Limited	(NSDL)	for	updating	the	email	addresses	of	
those	Shareholders	of	the	Bank,	who	had	not	registered	their	email	addresses	with	their	Depository	Participant.	As	part	of	the	
said	Green	Initiative,	Shareholders	of	the	Bank	are	requested	to	take	benefit	of	the	said	service	and	update	their	email	address	
with	their	Depository	Participant,	at	the	earliest.

We	seek	your	support	to	the	said	Green	Initiative,	as	it	is	designed	to	protect	our	fragile	environment.

128

Statutory Reports 
 
Means	of	Communication
After	the	unaudited/audited	financial	results	of	the	Bank	are	reviewed	and	approved	by	the	Board	of	Directors	of	the	Bank,	
the	same	is	disclosed	to	the	Stock	Exchanges,	in	accordance	with	Regulation	30	of	the	Listing	Regulations	read	with	sub-para	
4	of	Para	A	of	Part	A	of	Schedule	III	of	the	Listing	Regulations.	

Thereafter,	the	said	financial	results	of	the	Bank	and	the	presentations	made	by	the	Senior	Management	to	the	Analysts	/	
Investors  are  uploaded  on  the  Bank’s  website,  https://www.axisbank.com/shareholders-corner/financial-results-and-other-
information/quarterly-results,	in	accordance	with	the	Listing	Regulations.

The	said	financial	results	of	the	Bank	are	generally	published	in	the	Economic	Times,	Business	Standard,	Mint	and	Gujarat	
Samachar	or	Divya	Bhaskar	after	declaration	of	the	financial	results	of	the	Bank	to	the	Stock	Exchanges,	in	accordance	with	
the	Listing	Regulations.

The	 said	 financial	 results	 and	 other	 information	 filed	 by	 the	 Bank,	 from	 time	 to	 time	 is	 also	 available	 on	 the	 websites	 of	
the	 Exchanges,	 i.e.,	 BSE	 at	 www.bseindia.com	 and	 the	 NSE	 at	 www.nseindia.com.	 NSE	 and	 BSE	 have	 online	 platforms	 for	
filing	of	announcements	and	other	compliance	returns	viz.,	NSE	Electronic	Application	Processing	System	(NEAPS)	and	BSE	
Listing	Centre,	respectively.	Various	compliances	as	required/prescribed	under	the	Listing	Regulations	are	filed	through	these	
systems.	Similar	filings	are	also	made	to	the	London	Stock	Exchange	and	Singapore	Stock	Exchange.

For	ready	reference	of	the	investors	of	the	Bank,	a	list	of	frequently	asked	questions	and	their	answers	have	been	uploaded	on	
website of the Bank at https://www.axisbank.com/shareholders-corner/investor-faqs.

In	order	to	enable	a	larger	participation	of	Shareholders	at	the	26th	AGM,	the	Bank	will	provide	Webcast	facility	for	participation	
of	its	Members,	details	of	which	will	be	stated	in	the	Notice	convening	the	26th	AGM.

General	Body	Meetings
The	details	of	the	last	three	Annual	General	Meetings,	are	as	under:

AGM
23rd

24th

25th

Date and Day
26th	July	2017	–	Wednesday

Time
9.30 a.m.

20th	June	2018	–	Wednesday

10.00 a.m.

20th July 2019 - Saturday

10.00 a.m.

Location
J.	B.	Auditorium,	Ahmedabad	Management	Association,	AMA	Complex,	
ATIRA,	Dr.	Vikram	Sarabhai	Marg,	Ahmedabad,	Gujarat	–380	015.
J.	B.	Auditorium,	Ahmedabad	Management	Association,	AMA	Complex,	
ATIRA,	Dr.	Vikram	Sarabhai	Marg,	Ahmedabad,	Gujarat	-	380	015.
H.	T.	Parekh	Auditorium,	AMA	Complex,	ATIRA,	Dr.	Vikram	Sarabhai	Marg,	
Ahmedabad	-	380	015

Special	resolutions	passed	at	previous	three	Annual	General	Meetings
The	details	of	the	special	resolution(s)	passed	at	the	previous	three	Annual	General	Meetings,	are	as	under:

AGM No.
23rd

Date of AGM
26th July 2017

24th

20th June 2018

Special Resolution(s)
Resolution  No.  11  –	 Borrowing	 /	 Raising	 funds	 in	 Indian/Foreign	 Currency	 by	 issue	 of	 debt	 instruments	
including but not limited to subordinated debt, senior unsecured long term bonds, green bonds, medium term 
notes,	non-convertible	debentures	on	a	private	placement	basis,	for	an	amount	of	upto	`	35,000	crores.
Resolution No. 11 - Increase in the borrowing limits of the Bank upto `	200,000	crores,	under	Section180	(1)	
(c)	of	the	Companies	Act,	2013.

25th

20th July 2019

Resolution  No.  12  -	 Borrowing	 /	 Raising	 funds	 in	 Indian/Foreign	 Currency	 by	 issue	 of	 debt	 instruments	
including but not limited to subordinated debt, senior unsecured long term bonds, green bonds, medium term 
notes,	non-convertible	debentures	on	a	private	placement	basis,	for	an	amount	of	upto	`	35,000	crores.
Resolution No. 12-	Borrowing/Raising	funds	in	Indian	Currency/Foreign	Currency	by	issue	of	Debt	Securities	
including	 but	 not	 limited	 to	 long	 term	 bonds,	 green	 bonds,	 non-convertible	 debentures,	 perpetual	 debt	
instruments	 and	 Tier	 II	 Capital	 bonds	 or	 such	 other	 debt	 securities	 as	 may	 be	 permitted	 under	 the	 RBI	
guidelines,	from	time	to	time,	on	a	private	placement	basis,	for	an	amount	of	up	to	`	35,000	crores.

Procedure for Postal Ballot
In	compliance	with	Sections	108	and	110	of	the	Companies	Act,	2013	read	with	Rules	20	and	22	of	the	Companies	(Management	
and	 Administration)	 Rules,	 2014	 and	 Regulation	 44	 of	 the	 Listing	 Regulations,	 the	 Bank	 provides	 e-voting	 facility	 to	 all	 its	
Members	to	enable	them	to	cast	their	votes	electronically	on	the	matters	included	in	Postal	Ballot	Notice.	E-voting	is	optional	
and	all	Members	are	eligible	to	vote	by	completing	and	dispatching	the	Postal	Ballot	Form	by	post,	or	through	e-voting.	The	
Bank	has	engaged	the	services	of	KFIN	for	providing	e-voting	facility	to	its	Members.

129

Annual Report 2019-20Experience OpenCorporate Governance 

The	Board	of	Directors	of	the	Bank	appoints	a	Scrutinizer	for	conducting	the	Postal	Ballot	process,	in	a	fair	and	transparent	
manner.	The	Postal	Ballot	process	is	conducted	in	accordance	with	the	provisions	of	Section	110	of	the	Companies	Act,	2013	
read	with	Rule	22	of	the	Companies	(Management	&	Administration)	Rules,	2014,	as	amended.

The	Bank	dispatches	the	Postal	Ballot	Notice	and	relevant	forms	along	with	postage	prepaid	business	reply	envelope	to	those	
Members	whose	names	appear	on	the	Register	of	Members	/	Statements	of	Beneficial	Holders	provided	by	the	Depositories	
as	 on	 the	 cut-off	 date.	 The	 Postal	 Ballot	 Notice	 is	 also	 sent	 in	 electronic	 form	 to	 those	 Members	 whose	 email	 address	 is	
registered	with	their	DP	in	case	shares	are	held	in	electronic	form	or	with	KFIN	in	case	shares	are	held	in	physical	form.

The	Bank	also	publishes	a	notice	in	the	newspaper	declaring	the	details	of	completion	of	dispatch	of	the	Postal	Ballot	Notice	
and	other	details,	in	accordance	with	the	aforesaid	provisions	of	the	Companies	Act,	2013	and	the	said	Rules.

Voting	rights	are	reckoned	on	the	paid-up	value	of	the	shares	registered	in	the	names	of	the	Members	as	on	the	said	cut-off	
date.	Members	desiring	to	exercise	their	votes	by	physical	postal	ballot	forms	are	required	to	return	the	forms	duly	completed	
and	signed	to	the	Scrutinizer	at	the	address	mentioned	in	the	postage	prepaid	business	reply	envelope	on	or	before	the	close	
of	voting	period.	Members	desiring	to	exercise	their	votes	by	electronic	mode	are	requested	to	exercise	their	vote	using	the	
e-voting	facility	before	the	close	of	business	hours	on	the	last	date	of	e-voting	as	set	out	in	the	Postal	Ballot	Notice.

The	Scrutinizer	is	required	to	submit	his	report	to	the	Chairman	after	verification	of	the	records	and	thereafter	the	consolidated	
results	of	the	voting	can	be	declared	by	the	Chairman	or	by	any	one	of	the	Directors	of	the	Bank,	duly	authorized	by	the	Board	
of	Directors,	in	this	regard.

Subsequently,	the	said	results	along	with	the	report	of	the	Scrutinizer	is	disclosed	to	the	Stock	Exchanges	within	48	hours	of	
such	declaration,	in	terms	of	Regulation	44(3)	of	the	Listing	Regulations,	uploaded	on	the	website	of	the	Bank	and	displayed	
on	the	notice	board	at	the	Registered	and	Corporate	Offices	of	the	Bank,	in	accordance	with	the	aforesaid	provisions	of	the	
Companies	Act,	2013	and	the	said	Rules.

The	resolution,	if	passed	by	requisite	majority,	shall	be	deemed	to	have	been	passed	on	the	last	date	specified	by	the	Company	
for	receipt	of	duly	completed	postal	ballot	forms	or	e-voting.

No	special	resolution	is	proposed	to	be	passed	through	postal	ballot.

Special	Resolutions	passed	through	postal	ballot	during	the	Financial	Year	2019-20:
During	the	year	under	review,	approval	of	Shareholders	of	the	Bank	was	sought	for	the	following	matters,	through	postal	ballot	
on 22nd August 2019 and 10th	January	2020.	The	Bank	had	appointed	Shri	D.	Raghavendar	Rao.,	Practicing	Company	Secretary	
(Membership	No.	ACS	35788/C.P.	No.	13407)	to	act	as	the	Scrutinizer	for	conducting	the	said	postal	ballot	process,	in	a	fair	
and transparent manner.

The	summary	of	the	Postal	Ballot	results	in	respect	of	the	special	resolutions,	declared	on	22nd August 2019 and 10th January 
2020, are as under:

August 2019:
Raising	of	funds	through	issue	of	equity	shares/depository	receipts	and/or	any	other	instruments	or	securities	representing	
either	equity	shares	and/or	convertible	securities	linked	to	equity	shares	including	through	Qualified	Institutions	Placement/
American	 Depository	 Receipts/Global	 Depository	 Receipts/Preferential	 Allotment	 or	 such	 other	 permissible	 mode	 or	
combinations	thereof.

No. of votes in favour
2,04,20,76,228

 No. of votes against
	1,37,24,598

 % of votes in favor
	99.33%

% of votes against
	0.67%

January 2020:
Re-appointment	of	Shri	S.	Vishvanathan	(DIN:	02255828)	as	an	Independent	Director	of	the	Bank,	for	a	period	of	3	years,	with	
effect	from	11th	February	2020	up	to	10th	February	2023	(both	days	inclusive).

No. of votes in favour
2,12,19,15,016

 No. of votes against
	50,37,564

 % of votes in favor
	99.76%

% of votes against
	0.24%

130

Statutory ReportsPlant	Locations
As	the	Bank	is	a	Banking	Company	registered	under	the	Banking	Regulation	Act,	1949,	the	provisions	relating	to	disclosure	
of	details	relating	to	plant	location	is	not	applicable	to	the	Bank.	The	Bank	operates	through	a	network	of	branches	spread	
across	the	length	and	breadth	of	the	country.	The	number	of	branches	(including	extension	counters)	as	on	31st	March	2020	
stood	at	4,528.	

The list of branches is uploaded on the website of the Bank at https://branch.axisbank.com.

Address for Correspondence

Registered Office

Corporate Office

Registrar & Share Transfer Agent

Axis Bank Limited
[CIN:	L65110GJ1993PLC020769]
‘Trishul’,	3rd	Floor,
Opp.	Samartheshwar	Temple,
Law	Garden,	Ellisbridge,	 
Ahmedabad-380 006.
Gujarat.
Tel.	No.:	+9179-6630	6161
Fax	No.:	+9179-2640	9321
Email:	shareholders@axisbank.com

Debenture	Trustees

IDBI Trusteeship Services Limited
Asian	Building,	Ground	Floor,
17,	R.	Kamani	Marg,
Ballard	Estate,	Mumbai	-	400	001.
Phone	No.	+91	-	22	4080	7000.
Website:	www.idbitrustee.com

Axis Bank Limited
‘Axis	House’,	C-2,
Wadia	International	Centre,	 
Pandurang	Budhkar	Marg,	Worli,	
Mumbai-400	025.
Maharashtra.
Tel.	No.:	+9122-2425	2525
Fax	No.:	+9122-2425	1800
Email:	shareholders@axisbank.com

KFin Technologies Private Limited
Unit:	Axis	Bank	Limited.
Selenium	Tower	–	B,	Plot	No	31	&	32,	 
Financial	District,	Nanakramguda,	
Serilingampally	Mandal,	 
Hyderabad	–	500	032.	Telangana.
Tel.	No.:	+91	40-6716	2222
Fax	No.:	+91	40-2300	1153
Toll	Free	No.:	1800-345-4001
Email:	einward.ris@kfintech.com

SBI Cap Trustee Company Limited
6th	Floor,	Apeejay	House,	3,
Dinshaw	Wachha	Road,
Churchgate,	Mumbai	-	400	020.
Phone	No.	+91	-	22	-	4302	5555.
Website:	www.sbicaptrustee.com

131

Annual Report 2019-20Experience OpenCorporate Governance 

COMPLIANCE	WITH	CODE	OF	CONDUCT	AND	CONFLICT	OF	INTEREST	NORMS	IN	RESPECT	OF	 
BOARD	OF	DIRECTORS	AND	THE	CODE	OF	CONDUCT	AND	ETHICS	FOR	SENIOR	MANAGEMENT	OF	 
THE	BANK,	FOR	THE	FINANCIAL	YEAR	2019-20

I	confirm	that	for	the	year	under	review,	all	Directors	and	Members	of	the	Senior	Management	of	the	Bank,	have	affirmed	
compliance with the Codes, as applicable to them.

Amitabh Chaudhry
Managing Director & CEO

Place	:	Mumbai
Date	 :	29th April 2020

132

Statutory ReportsForm No. MGT-9
Extract of Annual Return as on the Financial Year ended on 31st March 2020
[Pursuant to section 92(3) of the Companies Act, 2013 and Rule 12(1) of the Companies (Management and Administration) Rules, 2014].

I.	 Registration	and	Other	Details

i)
ii)
iii)
iv)
v)

CIN
Registration Date
Name of the Company
Category / Sub-Category of the Company
Address of the Registered office and contact details

vi) Whether listed company – Yes / No
vii)

Name, Address and Contact details of
Registrar and Transfer Agent

II.	 Principal	Business	Activities	of	the	Bank
Sr. No. Name and description of main products / services
1

•  Deposits
•  Loans
• 

Investments and foreign exchange

L65110GJ1993PLC020769
3rd December 1993
Axis Bank Limited
Company Limited by Shares
‘Trishul’ 3rd Floor,
Opp. Samartheshwar Temple,
Law Garden, Ellisbridge, Ahmedabad,
Gujarat – 380 006.
Phone: +91-79-6630 61,61,
Fax: +91-79-2640 9321
Email: shareholders@axisbank.com
Yes
KFin Technologies Private Limited
Unit: Axis Bank Limited.
Selenium Tower-B, Plot No 31 & 32, Financial District, Nanakramguda, 
Serilingampally Mandal, Hyderabad – 500 032. Telangana.
Tel. No. : +91 40-6716 2222
Fax No. : +91 40-2300 1153
Toll Free No. : 1800-345-4001
Email :einward.ris@kfintech.com

NIC Code of the Product/ service
Section K : Financial and Insurance 
activities
Code : 64191

% to total turnover of the Company
Not applicable

III.	 Particulars	of	Holding,	Subsidiary	and	Associate	Companies

Sr. 
No.

1

2

3

4

5

6

7

Name

Address of the Company

CIN/GLN

Holding/ 
Subsidiary
/ Associate

% of 
shares 
held

Applicable 
Section

Axis Capital 
Limited

Axis Private 
Equity Limited

Axis Trustee 
Services 
Limited
Axis Asset 
Management 
Company 
Limited
Axis Mutual 
Fund Trustee 
Limited
Axis Finance 
Limited

Axis Securities 
Limited

Axis House, 8th Floor, Wadia International 
Centre Pandurang Budhkar Marg, Worli, 
Mumbai - 400 025
Axis House, Bombay Dyeing Mills 
Compound, Pandurang Budhkar Marg, 
Worli, Mumbai - 400 025
Axis House, 2nd Floor, Bombay Dyeing 
Mills Compound, Pandurang Budhkar 
Marg, Worli, Mumbai - 400 025
Axis House, 1st Floor, C-2, Wadia 
International Centre, Pandurang Budhkar 
Marg, Worli, Mumbai - 400 025

Axis House, 1st Floor, C-2, Wadia 
International Centre, Pandurang Budhkar 
Marg, Worli, Mumbai - 400 025
Axis House, Ground Floor, Wadia 
International Centre, Worli,  
Mumbai - 400 025
Axis House, 8th Floor, Wadia International 
Centre Pandurang Budhkar Marg, Worli, 
Mumbai - 400 025

U51900MH2005PLC157853

Subsidiary

99.99%

2(87)(ii)

U66020MH2006PLC165039

Subsidiary

99.99%

2(87)(ii)

U74999MH2008PLC182264

Subsidiary

99.99%

2(87)(ii)

U65991MH2009PLC189558

Subsidiary

74.99%

2(87)(ii)

U66020MH2009PLC189325

Subsidiary

74.86%

2(87)(ii)

U65921MH1995PLC212675

Subsidiary

99.99%

2(87)(ii)

U74992MH2006PLC163204

Subsidiary

99.99%

2(87)(ii)

133

Annual Report 2019-20Experience OpenOther Reports

Sr. 
No.

8

9

10

4 Chilswell street, 1st Floor, London 
England, EC1Y 4 UP
Axis House, C-2 Wadia International 
Centre, P B Marg, Worli, Mumbai - 400 
025
2nd Floor, Plot No. 25, Pusa Road, New 
Delhi-110005

Axis Bank UK 
Limited
A.TREDS 
Limited

Freecharge 
Payment 
Technologies 
Private Limited

Name

Address of the Company

CIN/GLN

Holding/ 
Subsidiary
/ Associate

Foreign Company (07554558) Subsidiary

% of 
shares 
held

100%

Applicable 
Section

2(87)(ii)

U74999MH2016PLC281452

Subsidiary

66.99%

2(87)(ii)

U74140DL2015PTC275419

Subsidiary

99.99%

2(87)(ii)

11 Accelyst 
Solutions 
Private Limited

12 Axis Capital 

USA, LLC.

1st floor, Corporate Park-2, Sion - 
Trombay Road, Near Swastik Chambers, 
Chembur, Mumbai – 400071
1675 South State Street, Suite B, Dover, 
County of Kent, Delaware -19901

U72900MH2008PTC185202 Subsidiary

99.99%

2(87)(ii)

Foreign Company

Step down 
Subsidiary

2(87)(ii)

100% 
held by 
Axis 
Capital 
Limited

iv.	 Share	Holding	Pattern	(Equity	Share	Capital	Breakup	as	Percentage	of	total	Equity)

i.	

Category-wise	Share	Holding

No. of Shares held at the beginning of the year 
(31.03.2019)

No. of Shares held at the end of the year (31.03.2020)

Demat

Physical

Total

Demat

Physical

Total

Category of Shareholders

A.   Promoter and Promoter 

Group
1.  Indian

a) 

Individual/HUF

b)  Central Govt

c)  State Govt(s)

d)  Bodies Corp.

e)  Banks / FI

Any Others

Sub-total (A) (1):-

2.  Foreign

a)  NRIs - Individuals

b)  Other – Individuals

c)  Bodies Corp.

d)  Banks / FI

Any Others

Sub-total (A) (2):-

Total shareholding of 
Promoter  
(A) = (A)(1)+(A)(2)
B.   Public Shareholding

1.   Institutions

a)  Mutual Funds

b)  Banks / FI

c)  Central Govt

d)  State Govt(s)

e) 

 Venture Capital Funds

0

0

0

0

46,79,96,778

0

46,79,96,778

0

0

0

0

0

0

46,79,96,778

0

0

0

0

0

0

0

0

0

0

0

0

0

0

38,41,94,826

25,23,036

0

500

0

0

0

% of 
Total 
Shares

0.00

0.00

0.00

0.00

18.20

0.00

18.20

0.00

0.00

0.00

0.00

0.00

0.00

0

0

0

0

46,79,96,778

0

46,79,96,778

0

0

0

0

0

0

0

0

0

0

44,27,76,936

0

44,27,76,936

0

0

0

0

0

0

46,79,96,778

18.20

44,27,76,936

38,41,94,826

14.94

56,75,41,277

25,23,536

0

0

0

5,35,25,902

1,24,22,17,871

0

34

0.10

0.00

0.00

0.00

2.08

48.30

0.00

31,46,636

0

0

0

6,11,55,834

1,25,85,82,536

0

0.00

4,69,87,481

0

0

0

0

0

0

0

f)  

 Insurance Companies

5,35,25,902

g)   FIIs

1,24,22,17,871

h) 

 Foreign Venture 
Capital Funds
i)  Other (specify)

0

34

134

% 
Change 
during 
the 
year

0.00

0.00

0.00

0.00

-2.51

0.00

-2.51

0.00

0.00

0.00

0.00

0.00

0.00

% of 
Total 
Shares

0.00

0.00

0.00

0.00

15.69

0.00

15.69

0.00

0.00

0.00

0.00

0.00

0.00

0

0

0

0

44,27,76,936

0

44,27,76,936

0

0

0

0

0

0

44,27,76,936

15.69

-2.51

56,75,41,277

20.11

31,46,636

0

0

0

6,11,55,834

1,25,85,82,536

0

0.11

0.00

0.00

0.00

2.17

44.60

0.00

5.17

0.01

0.00

0.00

0.00

0.09

-3.70

0.00

4,69,87,481

1.67

1.67

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

Statutory Reports	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Sub-total (B)(1):-

2.  Non- Institutions

a)  Bodies Corp.

i) 

Indian

ii)  Overseas

b) 

Individuals

i) 

 Individuals holding 
nominal share 
capital upto ` 1 
lakh

ii)   Individuals holding 
nominal share 
capital in excess of  
` 1 lakh
c)  Others (specify)

HUF

Trusts

 Clearing Members

 Non Resident Indians

 NRI Non-Repatriation

 Foreign Bodies-Dr

Foreign Nationals

IEPF

NBFC

AIF

Total Public Shareholding 
(B)=(B)(1)+(B)(2)
C. 

 Shares held by Custodian 
for GDRs & ADRs
Promoter and Promoter 
Group

No. of Shares held at the beginning of the year 
(31.03.2019)

No. of Shares held at the end of the year (31.03.2020)

Category of Shareholders

Demat

Physical

Total

% of 
Total 
Shares

Demat

Physical

Total

1,68,24,61,669

500

1,68,24,62,169

65.42

1,93,74,13,764

0

1,93,74,13,764

% 
Change 
during 
the 
year

3.24

% of 
Total 
Shares

68.66

9,42,58,130

8,75,00,000

16,000

0

9,42,74,130

8,75,00,000

3.67

3.40

3,64,21,258

16,000

3,64,37,258

13,28,57,385

0

13,28,57,385

1.29

4.71

-2.38

1.31

7,86,77,198

55,04,806

8,41,82,004

3.28

10,28,91,184

45,45,721

10,74,36,905

3.81

0.53

4,35,12,538

0

4,35,12,538

1.69

3,08,19,847

2,33,900

3,10,53,747

1.10

-0.59

11,73,199

2,07,70,451

1,08,71,576

29,12,269

23,52,784

6,08,417

750

6,84,611

21,541

39,81,369

0

0

0

2,000

0

0

0

0

0

0

11,73,199

2,07,70,451

1,08,71,576

29,14,269

23,52,784

6,08,417

750

6,84,611

21,541

39,81,369

0.05

0.81

0.42

0.11

0.09

0.02

0.00

0.03

0.00

0.15

13.72

79.14

16,67,752

3,74,56,856

1,65,45,792

41,46,408

31,74,674

37,24,347

2,323

7,92,780

5,576

1,13,15,286

0

0

0

2,000

0

0

0

0

0

0

16,67,752

3,74,56,856

1,65,45,792

41,48,408

31,74,674

37,24,347

2,323

7,92,780

5,576

1,13,15,286

38,18,21,468

47,97,621

38,66,19,089

2,31,92,35,232

47,97,621

2,32,40,32,853

0.06

1.33

0.59

0.15

0.11

0.13

0.00

0.03

0.00

0.40

13.71

82.37

0.01

0.52

0.17

0.04

0.02

0.11

0.00

0.00

0.00

0.25

-0.01

3.23

Sub-total (B)(2):-

34,73,24,833

5,5,22,806

35,28,47,639

2,02,97,86,502

55,23,306

2,03,53,09,808

Public

6,83,38,285

0

0

0

0

0.00

0

6,83,38,285

2.66

5,48,68,145

0

0

0

0.00

0.00

5,48,68,145

1.94

Grand Total (A+B+C)

2,56,61,21,565

55,23,306

2,57,16,44,871

100.00

2,81,68,80,313

47,97,621

2,82,16,77,934

100.00

ii.	

Shareholding	of	Promoters

Sr.  
No.

Shareholder’s Name

1

2

3

4

Administrator of the 
Specified Undertaking of 
the Unit Trust of India - 
SUUTI

Life Insurance Corporation 
of India

General Insurance 
Corporation of India

The New India Assurance 
Company Limited

Shareholding at the beginning of the year 
31/03/2019

Shareholding at the end of the year  
31/03/2020

No. of Shares

% of total 
Shares of 
the Bank

 % of Shares 
Pledged / 
encumbered to 
total Shares

No. of  
Shares

% of total 
Shares of 
the Bank

 % of Shares 
Pledged / 
encumbered 
to total Shares

13,68,87,639

5.32

-

12,96,52,427

4.59

27,05,83,548

10.52

3,40,62,729

1.32

2,05,91,585

0.8

-

-

-

25,43,77,246

3,17,15,229

2,05,91,585

9.02

1.12

0.73

-

-

-

-

-0.72

0.00

% change 
in Share 
holding 
during the 
year

-0.73

-1.50

-0.20

-0.07

135

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
Other Reports

Sr.  
No.

Shareholder’s Name

5

6

7

National Insurance 
Company 
Limited

The Oriental Insurance 
Company Limited

United India Insurance 
Company Limited

Shareholding at the beginning of the year 
31/03/2019

Shareholding at the end of the year  
31/03/2020

No. of Shares

% of total 
Shares of 
the Bank

 % of Shares 
Pledged / 
encumbered to 
total Shares

No. of  
Shares

% of total 
Shares of 
the Bank

 % of Shares 
Pledged / 
encumbered 
to total Shares

5,49,681

0.02

49,97,520

3,24,076

0.19

0.01

-

-

-

5,49,681

0.02

49,77,520

9,13,248

0.18

0.03

-

-

-

Total

46,79,96,778

18.18

44,27,76,936

15.69

% change 
in Share 
holding 
during the 
year

0.00

-0.01

0.02

-2.49

iii.	 Change	in	Promoters’	Shareholding

Shareholding at the  
beginning of the Year

No of Shares

% of total 
shares 
of the 
company

27,05,83,548

10.52

Sr.  
No.

Name of the Share 
Holder

1

Life Insurance
Corporation of
India

Date

Increase/
Decrease 
in share 
holding

Reason

31/03/2019
 -3,17,825
03/05/2019
 8,450
10/05/2019
 -8,72,973
10/05/2019
 21,000
17/05/2019
 -6,15,000
17/05/2019
24/05/2019
 -9,731
21/06/2019  -14,10,116
28/06/2019  -25,48,673
-16,64,045
05/07/2019
12/07/2019
 -7,24,422
19/07/2019  -14,22,716
26/07/2019  -10,50,251
06/12/2019
 -9,08,848
20/12/2019  -38,42,657
27/12/2019
 -8,48,495
31/03/2020
31/03/2019
04/10/2019  -75,97,965
18/10/2019
 3,62,753
31/03/2020
31/03/2019
24/05/2019
31/05/2019
07/06/2019
14/06/2019
20/12/2019
27/12/2019
14/02/2020
21/02/2020
28/02/2020
31/03/2020
31/03/2019

 -1,00,000
 -35,000
 -41,521
 -23,479
 -6,00,000
 -7,47,500
 -30,000
-3,00,000
-4,70,000

Transfer
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Transfer

Transfer
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Transfer
Transfer
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Transfer

Cumulative Shareholding 
during the Year

No of Shares

 27,05,83,548
 27,02,65,723
 27,02,74,173
 26,94,01,200
 26,94,22,200
 26,88,07,200
 26,87,97,469
 26,73,87,353
 26,48,38,680
 26,31,74,635
 26,24,50,213
 26,10,27,497
 25,99,77,246
 25,90,68,398
 25,52,25,741
 25,43,77,246
 25,43,77,246
 13,68,87,639
 12,92,89,674
 12,96,52,427
 12,96,52,427
 3,40,62,729
 3,39,62,729
 3,39,27,729
 3,38,86,208
 3,38,62,729
 3,32,62,729
 3,25,15,229
 3,24,85,229
3,21,85,229
3,17,15,229
3,17,15,229
2,05,91,585

% of total 
shares 
of the 
company

10.52
10.51
10.51
10.47
10.47
10.45
10.45
10.21
10.11
10.05
10.02
9.96
9.92
9.19
9.05
9.02
9.02
5.32
4.59
4.60
4.59
1.32
1.32
1.30
1.29
1.29
1.18
1.15
1.15
1.14
1.12
1.12
0.80

Administrator of the 
Specified Undertaking 
of the Unit Trust of 
India

General Insurance 
Corporation of India

 25,43,77,246
13,68,87,639

 12,96,52,427
3,40,62,729

9.02
5.32

4.59
1.32

2

3

4

136

The New India 
Assurance Company 
Limited

3,17,15,229
2,05,91,585

1.12
0.80

2,05,91,585

0.73

31/03/2020

2,05,91,585

0.73

Statutory Reports	
Sr.  
No.

Name of the Share 
Holder

5

6

7

The Oriental 
Insurance Company 
Limited

National Insurance 
Company Ltd
United India Insurance 
Company Limited

Shareholding at the  
beginning of the Year

No of Shares

% of total 
shares 
of the 
company

49,97,520

0.19

49,77,520
5,49,681
5,49,681
3,24,076

0.18
0.02
0.02
0.01

9,13,248

0.03

Date

Increase/
Decrease 
in share 
holding

Cumulative Shareholding 
during the Year

Reason

No of Shares

% of total 
shares 
of the 
company

31/03/2019
05/04/2019
31/03/2020
31/03/2019
31/03/2020
31/03/2019
06/03/2020
13/03/2020
20/03/2020
27/03/2020
31/03/2020

-20,000

Transfer

1,29,172
 1,40,000
2,70,000
50,000

Transfer
Transfer
Transfer
Transfer

49,97,520
49,77,520
49,77,520
5,49,681
5,49,681
 3,24,076
4,53,248
 5,93,248
8,63,248
9,13,248
9,13,248

0.19
0.19
0.18
0.02
0.02
0.01
0.02
0.02
0.03
0.03
0.03

iv)		 Shareholding	pattern	of	Top	Ten	Shareholders	(other	than	Directors,	Promoters	and	Holders	of	GDRs	and	ADRs):

Sr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

1

2

Europacific Growth 
Fund

 6,46,12,400

2.51

SBI Dual Advantage 
Fund - Series XXII

5,79,71,711
 5,56,43,037

2.05
2.16

Date

Increase/
Decrease in 
share holding

Reason

31/03/2019
12/04/2019
19/04/2019
12/07/2019
19/07/2019
10/01/2020
31/01/2020
31/03/2020
30/03/2019
05/04/2019
12/04/2019
12/04/2019
19/04/2019
19/04/2019
26/04/2019
26/04/2019
03/05/2019
10/05/2019
10/05/2019

-25,19,868
-13,30,821
-26,20,722
-12,49,278
5,80,000
5,00,000

Transfer
Transfer
Transfer
Transfer
Transfer
Transfer

25,99,155
17,205
-69,617
63,981
-64,030
2,54,884
-80,001
2,59,170
4,73,451
-50,000

Transfer
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Transfer
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Transfer
Transfer
Transfer

Cumulative Shareholding 
during the Year

 No of Shares

 6,46,12,400
 6,20,92,532
6,07,61,711
5,81,40,989
5,68,91,711
5,74,71,711
5,79,71,711
5,79,71,711
 5,56,43,037
5,82,42,192
5,82,59,397
5,81,89,780
5,82,53,761
5,81,89,731
5,84,44,615
5,83,64,614
5,86,23,784
5,90,97,235
5,90,47,235

% of total 
shares 
of the 
company

2.51
2.41
2.36
2.22
2.17
2.04
2.06
2.05
2.16
2.26
2.27
2.26
2.26
2.26
2.27
2.27
2.28
2.30
2.30

137

Annual Report 2019-20Experience Open	
Other Reports

Sr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

17/05/2019
24/05/2019
24/05/2019
31/05/2019
07/06/2019
07/06/2019
14/06/2019
21/06/2019
21/06/2019
28/06/2019
28/06/2019
05/07/2019
05/07/2019
12/07/2019
19/07/2019
19/07/2019
26/07/2019
02/08/2019
02/08/2019
09/08/2019
09/08/2019
16/08/2019
23/08/2019
30/08/2019
30/08/2019
06/09/2019
06/09/2019
13/09/2019
13/09/2019
20/09/2019
20/09/2019
27/09/2019
27/09/2019
30/09/2019
30/09/2019
04/10/2019
04/10/2019
11/10/2019
11/10/2019
18/10/2019
25/10/2019
25/10/2019
01/11/2019
01/11/2019
08/11/2019
08/11/2019
15/11/2019
15/11/2019
22/11/2019
22/11/2019
29/11/2019
06/12/2019

4,48,448
6,96,353
-3,54,008
2,41,299
1,06,656
-2,19,700
1,65,764
2,00,068
-11,00,000
7,36,267
-3
22,64,981
-5,00,076
6,30,358
4,10,529
-4,352
8,68,528
45,51,804
-56,500
36,13,885
-13,732
24,22,683
1,94,870
8,44,101
-1,19,650
15,53,137
-6
88,850
-2,04,106
6,19,000
-31
23,35,189
-18,38,524
1,64,81,163
-13,505
2,00,934
-15,04,500
44,00,015
-55,000
5,13,060
2,26,771
-4,20,384
4,64,566
-72,097
4,82,951
-8,79,002
3,83,865
-10,22,852
3,08,655
-3,03,654
18,25,030
5,72,834

Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
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Transfer
Transfer
Transfer
Transfer
Transfer
Transfer

Cumulative Shareholding 
during the Year

 No of Shares

5,94,95,683
6,01,92,036
5,98,38,028
6,00,79,327
6,01,85,983
5,99,66,283
6,01,32,047
6,03,32,115
5,92,32,115
5,99,68,382
5,99,68,379
6,22,33,360
6,17,33,284
6,23,63,642
6,27,74,171
6,27,69,819
6,36,38,347
6,81,90,151
6,81,33,651
7,17,47,536
7,17,33,804
7,41,56,487
7,43,51,357
7,51,95,458
7,50,75,808
7,66,28,945
7,66,28,939
7,67,17,789
7,65,13,683
7,71,32,683
7,71,32,652
7,94,67,841
7,76,29,317
9,41,10,480
9,40,96,975
9,42,97,909
9,27,93,409
9,71,93,424
9,71,38,424
9,76,51,484
9,78,78,255
9,74,57,871
9,79,22,437
9,78,50,340
9,83,33,291
9,74,54,289
9,78,38,154
9,68,15,302
9,71,23,957
9,68,20,303
9,86,45,333
9,92,18,167

% of total 
shares 
of the 
company
2.31
2.34
2.33
2.29
2.30
2.29
2.30
2.30
2.26
2.29
2.29
2.38
2.36
2.38
2.40
2.40
2.43
2.60
2.60
2.74
2.74
2.83
2.84
2.87
2.87
2.92
2.92
2.93
2.92
2.94
2.94
3.03
2.96
3.34
3.34
3.34
3.29
3.45
3.45
3.46
3.47
3.46
3.47
3.47
3.49
3.46
3.47
3.43
3.44
3.43
3.50
3.52

138

Statutory ReportsSr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

06/12/2019
13/12/2019
13/12/2019
20/12/2019
20/12/2019
27/12/2019
27/12/2019
31/12/2019
31/12/2019
03/01/2020
03/01/2020
10/01/2020
10/01/2020
17/01/2020
17/01/2020
24/01/2020
24/01/2020
31/01/2020
31/01/2020
07/02/2020
07/02/2020
14/02/2020
14/02/2020
21/02/2020
21/02/2020
28/02/2020
28/02/2020
06/03/2020
13/03/2020
20/03/2020
20/03/2020
27/03/2020
27/03/2020
31/03/2020
31/03/2020
31/03/2019

31/03/2020
31/03/2019
05/04/2019
12/04/2019
19/04/2019
26/04/2019
26/04/2019
03/05/2019
03/05/2019
10/05/2019
17/05/2019
24/05/2019
31/05/2019
07/06/2019
07/06/2019
14/06/2019

-7,99,409
6,27,204
-97,771
4,94,348
-4,242
6,97,884
-2,00,312
3,57,701
-20,001
1,30,295
-5,720
1,36,013
-2,74,765
1,45,122
-7,008
1,50,750
-1,45,728
2,04,222
-10,965
 1,77,487
 -10,48,667
 6,85,564
 -1,20,114
 93,478
 -25,011
 10,15,674
 -3,14,558
 9,53,523
 5,86,841
 2,36,41,652
-1,27,44,750
 53,02,623
 -10,60,693
 14,60,369

Transfer
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Transfer
Transfer
Transfer
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Transfer

 -2,71,364
 -8,88,002
 -1,17,722
 77,450
 -1,13,072
 8,34,585
 -32,500
 1,55,128
 -3,23,883
 -15,241
 -59,553
 57,500
 -2,02,597
 -10,734

Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer
Transfer

3

4

BC Asia 
Investments VII 
Limited - FDI
ICICI Prudential 
Life Insurance 
Company Limited

11,91,99,203
 5,56,00,000

 5,56,00,000
 5,14,25,051

4.22
2.16

1.97
2.00

Cumulative Shareholding 
during the Year

 No of Shares

9,84,18,758
9,90,45,962
9,89,48,191
9,94,42,539
9,94,38,297
10,01,36,181
9,99,35,869
10,02,93,570
10,02,73,569
10,04,03,864
10,03,98,144
10,05,34,157
10,02,59,392
10,04,04,514
10,03,97,506
10,05,48,256
10,04,02,528
10,06,06,750
10,05,95,785
 10,07,73,272
 9,97,24,605
 10,04,10,169
 10,02,90,055
10,03,83,533
 10,03,58,522
 10,13,74,196
 10,10,59,638
 10,20,13,161
 10,26,00,002
 12,62,41,654
 11,34,96,904
 11,87,99,527
 11,77,38,834
 11,91,99,203
11,91,99,203
 5,56,00,000

 5,56,00,000
 5,14,25,051
 5,11,53,687
 5,02,65,685
 5,01,47,963
 5,02,25,413
 5,01,12,341
 5,09,46,926
 5,09,14,426
 5,10,69,554
 5,07,45,671
 5,07,30,430
 5,06,70,877
 5,07,28,377
 5,05,25,780
 5,05,15,046

% of total 
shares 
of the 
company
3.49
3.51
3.51
3.53
3.53
3.55
3.54
3.56
3.56
3.56
3.56
3.57
3.56
3.56
3.56
3.57
3.56
3.57
3.57
3.57
3.54
3.56
3.56
3.56
3.56
3.59
3.58
3.62
3.64
4.47
4.02
4.21
4.17
4.22
4.22
2.16

1.97
2.00
1.99
1.95
1.95
1.95
1.95
1.98
1.98
1.99
1.97
1.97
1.94
1.94
1.93
1.93

139

Annual Report 2019-20Experience OpenOther Reports

Sr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

21/06/2019
28/06/2019
05/07/2019
12/07/2019
19/07/2019
26/07/2019
02/08/2019
02/08/2019
09/08/2019
16/08/2019
23/08/2019
30/08/2019
06/09/2019
13/09/2019
20/09/2019
27/09/2019
30/09/2019
04/10/2019
04/10/2019
11/10/2019
18/10/2019
25/10/2019
01/11/2019
08/11/2019
08/11/2019
15/11/2019
22/11/2019
29/11/2019
06/12/2019
13/12/2019
20/12/2019
27/12/2019
31/12/2019
03/01/2020
10/01/2020
17/01/2020
24/01/2020
31/01/2020
07/02/2020
14/02/2020
21/02/2020
28/02/2020
06/03/2020
13/03/2020
20/03/2020
27/03/2020
31/03/2020
31/03/2020
31/03/2019
05/04/2019
12/04/2019
19/04/2019

 -3,76,519
 55,669
 -1,45,887
 -15,19,466
 -7,34,796
 -2,16,537
 5,000
 -82,15,710
 -82,965
 -8,42,509
 25,112
 -4,37,412
 -20,767
 2,733
 -16,17,503
 -15,30,142
 22,03,898
 20,000
 -87,180
 -10,12,941
 -3,02,686
 -6,85,156
 -2,57,103
 1,56,000
 -2,57,242
 -24,358
 -62,551
 -3,71,874
 4,39,450
 -12,65,652
 -8,81,081
 -1,90,353
 -52,471
 -21,793
 -6,31,386
 -9,74,435
 -3,87,031
 -9,570
 -1,76,332
 -91,918
 -74,984
 3,43,470
 4,34,792
 2,85,615
 -12,43,061
 3,14,377
 1,11,977

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 22,35,849
 87,701
 998

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5

Kotak Emerging 
Equity Scheme

 3,01,11,768
 3,07,61,992

1.07
1.20

140

Cumulative Shareholding 
during the Year

 No of Shares

 5,01,38,527
 5,01,94,196
 5,00,48,309
 4,85,28,843
 4,77,94,047
 4,75,77,510
 4,75,82,510
 3,93,66,800
 3,92,83,835
 3,84,41,326
 3,84,66,438
 3,80,29,026
 3,80,08,259
 3,80,10,992
 3,63,93,489
 3,48,63,347
 3,70,67,245
 3,70,87,245
 3,70,00,065
 3,59,87,124
 3,56,84,438
 3,49,99,282
 3,47,42,179
 3,48,98,179
 3,46,40,937
 3,46,16,579
3,45,54,028
 3,41,82,154
 3,46,21,604
 3,33,55,952
 3,24,74,871
 3,22,84,518
 3,22,32,047
 3,22,10,254
 3,15,78,868
 3,06,04,433
 3,02,17,402
 3,02,07,832
 3,00,31,500
 2,99,39,582
 2,98,64,598
 3,02,08,068
 3,06,42,860
 3,09,28,475
 2,96,85,414
 2,99,99,791
 3,01,11,768
 3,01,11,768
 3,07,61,992
 3,29,97,841
 3,30,85,542
 3,30,86,540

% of total 
shares 
of the 
company
1.91
1.92
1.91
1.85
1.82
1.82
1.82
1.50
1.50
1.47
1.47
1.45
1.45
1.45
1.39
1.33
1.31
1.32
1.31
1.28
1.27
1.24
1.23
1.24
1.23
1.23
1.23
1.21
1.23
1.18
1.15
1.15
1.14
1.14
1.12
1.09
1.07
1.07
1.06
1.06
1.06
1.07
1.09
1.10
1.05
1.06
1.07
1.07
1.20
1.28
1.29
1.29

Statutory ReportsSr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

19/04/2019
26/04/2019
26/04/2019
03/05/2019
10/05/2019
17/05/2019
24/05/2019
24/05/2019
31/05/2019
31/05/2019
07/06/2019
07/06/2019
14/06/2019
14/06/2019
21/06/2019
21/06/2019
28/06/2019
28/06/2019
05/07/2019
12/07/2019
19/07/2019
26/07/2019
26/07/2019
02/08/2019
02/08/2019
09/08/2019
09/08/2019
16/08/2019
23/08/2019
23/08/2019
30/08/2019
30/08/2019
06/09/2019
06/09/2019
13/09/2019
13/09/2019
20/09/2019
20/09/2019
27/09/2019
27/09/2019
30/09/2019
30/09/2019
04/10/2019
11/10/2019
18/10/2019
18/10/2019
25/10/2019
25/10/2019
01/11/2019
01/11/2019
08/11/2019
08/11/2019

 -2,28,564
 18,282
 -11,990
 62,147
 7,13,160
 3,45,190
 6,98,450
 -18,540
 4,55,535
 -14,648
 2,14,233
 -2,228
 1,16,142
 -25,000
 81,588
 -35,498
 4,75,811
 -50,081
 16,73,019
 6,13,990
 11,35,730
 14,29,308
 -1,66,515
 11,91,435
 -64,443
 9,94,689
 -3,163
 5,51,800
 1,78,096
 -6,92,400
 4,27,805
 -32,500
 12,02,292
 -13
 518
 -12,27,662
 1,06,732
 -2,69,549
 4,94,117
 -21,81,600
 9,56,963
 -3,90,267
 17,40,306
 40,03,212
 4,35,803
 -1,16,424
 1,97,389
 -8
 83,754
 -5,95,104
 1,12,794
 -1,19,522

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Cumulative Shareholding 
during the Year

 No of Shares

 3,28,57,976
 3,28,76,258
 3,28,64,268
 3,29,26,415
 3,36,39,575
 3,39,84,765
 3,46,83,215
 3,46,64,675
 3,51,20,210
 3,51,05,562
 3,53,19,795
 3,53,17,567
 3,54,33,709
 3,54,08,709
 3,54,90,297
 3,54,54,799
 3,59,30,610
 3,58,80,529
 3,75,53,548
 3,81,67,538
 3,93,03,268
 4,07,32,576
 4,05,66,061
 4,17,57,496
 4,16,93,053
 4,26,87,742
 4,26,84,579
 4,32,36,379
 4,34,14,475
 4,27,22,075
 4,31,49,880
 4,31,17,380
 4,43,19,672
 4,43,19,659
 4,43,20,177
4,30,92,515
 4,31,99,247
 4,29,29,698
 4,34,23,815
 4,12,42,215
 4,21,99,178
 4,18,08,911
 4,35,49,217
 4,75,52,429
 4,79,88,232
 4,78,71,808
 4,80,69,197
 4,80,69,189
 4,81,52,943
 4,75,57,839
 4,76,70,633
 4,75,51,111

% of total 
shares 
of the 
company
1.28
1.28
1.28
1.28
1.31
1.32
1.35
1.35
1.34
1.34
1.35
1.35
1.35
1.35
1.35
1.35
1.37
1.37
1.43
1.46
1.50
1.55
1.55
1.59
1.59
1.63
1.63
1.65
1.66
1.63
1.65
1.65
1.69
1.69
1.69
1.64
1.65
1.64
1.66
1.57
1.50
1.48
1.54
1.69
1.70
1.70
1.71
1.71
1.71
1.69
1.69
1.69

141

Annual Report 2019-20Experience OpenOther Reports

Sr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

15/11/2019
15/11/2019
22/11/2019
22/11/2019
29/11/2019
29/11/2019
06/12/2019
06/12/2019
13/12/2019
13/12/2019
20/12/2019
20/12/2019
27/12/2019
27/12/2019
31/12/2019
03/01/2020
03/01/2020
10/01/2020
10/01/2020
17/01/2020
17/01/2020
24/01/2020
24/01/2020
31/01/2020
07/02/2020
07/02/2020
14/02/2020
14/02/2020
21/02/2020
28/02/2020
28/02/2020
06/03/2020
06/03/2020
13/03/2020
20/03/2020
27/03/2020
27/03/2020
31/03/2020
31/03/2020
31/03/2020
31/03/2019
05/04/2019
05/04/2019
12/04/2019
12/04/2019
19/04/2019
19/04/2019
26/04/2019
26/04/2019
03/05/2019
03/05/2019
10/05/2019

 32,185
 -3,08,631
 50,029
 -4,67,755
 1,64,878
 -1,62,256
 8,93,077
 -21,76,782
 7,97,400
 -4,48,762
 16,18,901
 -61
 1,179
 -54,229
 5,53,961
 43,602
 -63,625
 840
 -7,30,065
 69,017
 -2,84,400
 1,21,309
 -3,01,154
 2,55,577
 7,01,442
 -6,74,711
 6,445
 -1,44,000
 11,916
 1,79,762
 -3,63,600
 2,41,705
 -1,34,400
 6,63,949
 29,80,829
 9,83,105
 -22,67,117
 17,974
 -1,66,297

 86,989
 -8,82,491
 3,75,204
 -5,90,795
 1,01,563
 -1,08,759
 1,05,238
 -9,70,255
 6,24,087
 -8,34,412
 7,63,568

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6

ICICI Prudential 
Sensex Index Fund

 4,91,92,348
 4,88,47,306

1.74
1.90

142

Cumulative Shareholding 
during the Year

 No of Shares

 4,75,83,296
 4,72,74,665
 4,73,24,694
 4,68,56,939
 4,70,21,817
 4,68,59,561
 4,77,52,638
 4,55,75,856
 4,63,73,256
 4,59,24,494
 4,75,43,395
 4,75,43,334
 4,75,44,513
 4,74,90,284
4,80,44,245
 4,80,87,847
 4,80,24,222
 4,80,25,062
 4,72,94,997
 4,73,64,014
 4,70,79,614
 4,72,00,923
 4,68,99,769
 4,71,55,346
 4,78,56,788
 4,71,82,077
 4,71,88,522
 4,70,44,522
 4,70,56,438
 4,72,36,200
 4,68,72,600
 4,71,14,305
 4,69,79,905
 4,76,43,854
 5,06,24,683
 5,16,07,788
 4,93,40,671
 4,93,58,645
 4,91,92,348
 4,91,92,348
 4,88,47,306
 4,89,34,295
 4,80,51,804
 4,84,27,008
4,78,36,213
 4,79,37,776
 4,78,29,017
 4,79,34,255
 4,69,64,000
 4,75,88,087
 4,67,53,675
 4,75,17,243

% of total 
shares 
of the 
company
1.69
1.68
1.68
1.66
1.67
1.66
1.69
1.62
1.64
1.63
1.69
1.69
1.69
1.68
1.70
1.71
1.70
1.70
1.68
1.68
1.67
1.67
1.66
1.67
1.70
1.67
1.67
1.67
1.67
1.67
1.66
1.67
1.67
1.69
1.79
1.83
1.75
1.75
1.74
1.74
1.90
1.90
1.87
1.88
1.86
1.86
1.86
1.86
1.83
1.85
1.82
1.85

Statutory ReportsSr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

10/05/2019
17/05/2019
17/05/2019
24/05/2019
24/05/2019
31/05/2019
31/05/2019
07/06/2019
07/06/2019
14/06/2019
14/06/2019
21/06/2019
21/06/2019
28/06/2019
28/06/2019
05/07/2019
05/07/2019
12/07/2019
12/07/2019
19/07/2019
19/07/2019
26/07/2019
26/07/2019
02/08/2019
09/08/2019
09/08/2019
16/08/2019
16/08/2019
23/08/2019
23/08/2019
30/08/2019
30/08/2019
06/09/2019
06/09/2019
13/09/2019
20/09/2019
20/09/2019
27/09/2019
27/09/2019
30/09/2019
30/09/2019
04/10/2019
04/10/2019
11/10/2019
11/10/2019
18/10/2019
18/10/2019
25/10/2019
25/10/2019
01/11/2019
01/11/2019
08/11/2019

 -2,44,288
 7,25,921
 -4,76,755
 4,726
 -1,17,108
 5,560
 -6,02,899
 1,635
 -31,136
 2,134
 -11,65,399
 1,83,436
 -3,312
 49,831
 -10,46,258
 5,365
 -13,88,353
 71,844
 -2,448
 7,74,962
 -37,937
 18,36,197
 -3,34,884
 59,04,413
 30,76,083
 -1,982
 8,73,853
 -1,057
 5,80,050
 -1,10,187
 21,79,259
 -11,54,309
 39,08,033
 -468
 1,80,268
 13,81,569
 -48,319
 7,10,858
 -29,34,725
 68,28,874
 -252
 7,36,645
 -30,72,054
 93,74,614
 -30,708
 7,20,918
 -21,63,842
 4,51,990
 -28,10,222
 1,53,098
 -11,34,234
 1,22,256

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Cumulative Shareholding 
during the Year

 No of Shares

 4,72,72,955
 4,79,98,876
 4,75,22,121
 4,75,26,847
 4,74,09,739
 4,74,15,299
 4,68,12,400
 4,68,14,035
 4,67,82,899
 4,67,85,033
 4,56,19,634
 4,58,03,070
 4,57,99,758
 4,58,49,589
 4,48,03,331
 4,48,08,696
 4,34,20,343
 4,34,92,187
 4,34,89,739
 4,42,64,701
 4,42,26,764
 4,60,62,961
 4,57,28,077
5,16,32,490
 5,47,08,573
 5,47,06,591
 5,55,80,444
 5,55,79,387
 5,61,59,437
 5,60,49,250
 5,82,28,509
 5,70,74,200
 6,09,82,233
 6,09,81,765
 6,11,62,033
 6,25,43,602
 6,24,95,283
 6,32,06,141
 6,02,71,416
 6,71,00,290
 6,71,00,038
 6,78,36,683
 6,47,64,629
 7,41,39,243
 7,41,08,535
 7,48,29,453
 7,26,65,611
 7,31,17,601
 7,03,07,379
 7,04,60,477
 6,93,26,243
 6,94,48,499

% of total 
shares 
of the 
company
1.84
1.87
1.85
1.85
1.84
1.81
1.79
1.79
1.79
1.79
1.74
1.75
1.75
1.75
1.71
1.71
1.66
1.66
1.66
1.69
1.69
1.76
1.75
1.97
2.09
2.09
2.12
2.12
2.14
2.14
2.22
2.18
2.33
2.33
2.33
2.39
2.39
2.41
2.30
2.38
2.38
2.41
2.30
2.63
2.63
2.65
2.58
2.59
2.49
2.50
2.46
2.46

143

Annual Report 2019-20Experience OpenOther Reports

Sr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

08/11/2019
15/11/2019
15/11/2019
22/11/2019
22/11/2019
29/11/2019
29/11/2019
06/12/2019
06/12/2019
13/12/2019
13/12/2019
20/12/2019
20/12/2019
27/12/2019
27/12/2019
31/12/2019
31/12/2019
03/01/2020
03/01/2020
10/01/2020
10/01/2020
17/01/2020
17/01/2020
24/01/2020
24/01/2020
31/01/2020
31/01/2020
07/02/2020
07/02/2020
14/02/2020
14/02/2020
21/02/2020
21/02/2020
28/02/2020
28/02/2020
06/03/2020
06/03/2020
13/03/2020
13/03/2020
20/03/2020
20/03/2020
27/03/2020
27/03/2020
31/03/2020
31/03/2020
31/03/2020
31/03/2019
05/04/2019
05/04/2019
12/04/2019
12/04/2019
19/04/2019

 -4,07,820
 3,64,650
 -4,78,274
 2,31,574
 -8,10,542
 1,64,290
 -8,27,514
 5,26,572
 -4,85,437
 6,55,644
 -2,15,739
 4,83,883
 -11,69,103
 6,900
 -15,06,451
 6,94,137
 -48,411
 1,60,288
 -1,34,062
 10,83,035
 -87,510
 2,12,999
 -3,06,255
 2,61,523
 -25,60,391
 93,223
 -6,08,395
 7,18,868
 -41,72,688
 3,37,776
 -10,46,889
6,630
 -4,53,132
 3,40,538
 -32,46,930
 38,51,114
 -2,142
 8,44,006
 -12,38,574
 21,28,424
 -37,848
 42,39,796
 -15,32,799
 3,56,439
-62

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 14,90,710
 -14,81,532
 1,47,599
 -50,000
 2,52,300

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7

Reliance Capital 
Trustee Co. Ltd-A/C 
Reliancesmall

 6,58,33,840
 4,64,92,062

2.33
1.81

144

Cumulative Shareholding 
during the Year

 No of Shares

 6,90,40,679
 6,94,05,329
6,89,27,055
 6,91,58,629
 6,83,48,087
 6,85,12,377
 6,76,84,863
 6,82,11,435
 6,77,25,998
 6,83,81,642
 6,81,65,903
 6,86,49,786
 6,74,80,683
 6,74,87,583
 6,59,81,132
 6,66,75,269
 6,66,26,858
 6,67,87,146
 6,66,53,084
 6,77,36,119
 6,76,48,609
 6,78,61,608
 6,75,55,353
 6,78,16,876
 6,52,56,485
 6,53,49,708
 6,47,41,313
 6,54,60,181
 6,12,87,493
 6,16,25,269
 6,05,78,380
 6,05,85,010
 6,01,31,878
6,04,72,416
 5,72,25,486
 6,10,76,600
 6,10,74,458
 6,19,18,464
 6,06,79,890
 6,28,08,314
 6,27,70,466
 6,70,10,262
 6,54,77,463
 6,58,33,902
 6,58,33,840
 6,58,33,840
 4,64,92,062
 4,79,82,772
 4,65,01,240
 4,66,48,839
 4,65,98,839
 4,68,51,139

% of total 
shares 
of the 
company
2.45
2.46
2.44
2.45
2.42
2.43
2.40
2.42
2.40
2.43
2.42
2.43
2.39
2.39
2.34
2.36
2.36
2.37
2.36
2.40
2.40
2.41
2.40
2.41
2.31
2.32
2.30
2.32
2.17
2.18
2.15
2.15
2.13
2.14
2.03
2.17
2.16
2.19
2.15
2.23
2.22
2.38
2.32
2.33
2.33
2.33
1.81
1.87
1.81
1.81
1.81
1.82

Statutory ReportsSr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

19/04/2019
26/04/2019
26/04/2019
03/05/2019
03/05/2019
10/05/2019
10/05/2019
17/05/2019
17/05/2019
24/05/2019
24/05/2019
31/05/2019
31/05/2019
07/06/2019
07/06/2019
14/06/2019
14/06/2019
21/06/2019
21/06/2019
28/06/2019
28/06/2019
05/07/2019
05/07/2019
12/07/2019
12/07/2019
19/07/2019
19/07/2019
26/07/2019
26/07/2019
02/08/2019
02/08/2019
09/08/2019
09/08/2019
16/08/2019
16/08/2019
23/08/2019
23/08/2019
30/08/2019
30/08/2019
06/09/2019
06/09/2019
13/09/2019
13/09/2019
20/09/2019
20/09/2019
27/09/2019
27/09/2019
30/09/2019
04/10/2019
04/10/2019
11/10/2019
11/10/2019

 -8,02,238
 3,99,698
 -1,02,132
 8,72,423
 -10,09,229
 13,49,924
 -9,28,326
 2,83,771
 -23,930
 7,46,404
 -20,34,516
 3,93,998
 -12,00,397
 2,18,419
 -13,60,281
 9,89,790
 -8,35,000
 6,46,301
 -219
 21,58,581
 -2
 26,21,532
 -3,98,146
 1,68,106
 -69,457
 11,29,110
 -2,45,022
 20,09,644
 -1,12,431
 8,20,567
 -76,033
 1,22,29,946
-1,16,48,403
 1,85,525
 -3,63,860
 3,527
 -17,85,437
 7,81,925
 -2,265
 10,84,150
 -4,21,271
 11,400
 -80,000
 7,03,612
 -3,00,000
 2,70,498
 -35,52,289
 29,30,394
 25,31,371
 -19,59,575
 18,02,971
 -10,75,490

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Cumulative Shareholding 
during the Year

 No of Shares

 4,60,48,901
 4,64,48,599
 4,63,46,467
 4,72,18,890
 4,62,09,661
 4,75,59,585
 4,66,31,259
 4,69,15,030
 4,68,91,100
 4,76,37,504
 4,56,02,988
 4,59,96,986
 4,47,96,589
 4,50,15,008
 4,36,54,727
 4,46,44,517
 4,38,09,517
 4,44,55,818
 4,44,55,599
 4,66,14,180
 4,66,14,178
 4,92,35,710
 4,88,37,564
 4,90,05,670
 4,89,36,213
 5,00,65,323
 4,98,20,301
 5,18,29,945
 5,17,17,514
 5,25,38,081
 5,24,62,048
 6,46,91,994
 5,30,43,591
 5,32,29,116
 5,28,65,256
 5,28,68,783
 5,10,83,346
 5,18,65,271
 5,18,63,006
 5,29,47,156
 5,25,25,885
5,25,37,285
 5,24,57,285
 5,31,60,897
 5,28,60,897
 5,31,31,395
 4,95,79,106
 5,25,09,500
 5,50,40,871
 5,30,81,296
 5,48,84,267
 5,38,08,777

% of total 
shares 
of the 
company
1.79
1.81
1.80
1.84
1.80
1.85
1.81
1.82
1.82
1.85
1.77
1.76
1.71
1.72
1.67
1.70
1.67
1.70
1.70
1.78
1.78
1.88
1.86
1.87
1.87
1.91
1.90
1.98
1.97
2.01
2.00
2.47
2.02
2.03
2.02
2.02
1.95
1.98
1.98
2.02
2.00
2.01
2.00
2.03
2.02
2.03
1.89
1.86
1.95
1.88
1.95
1.91

145

Annual Report 2019-20Experience OpenOther Reports

Sr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

18/10/2019
18/10/2019
25/10/2019
25/10/2019
01/11/2019
01/11/2019
08/11/2019
08/11/2019
15/11/2019
15/11/2019
22/11/2019
22/11/2019
29/11/2019
29/11/2019
06/12/2019
06/12/2019
13/12/2019
13/12/2019
20/12/2019
20/12/2019
27/12/2019
27/12/2019
31/12/2019
31/12/2019
03/01/2020
03/01/2020
10/01/2020
10/01/2020
17/01/2020
17/01/2020
24/01/2020
24/01/2020
31/01/2020
31/01/2020
07/02/2020
07/02/2020
14/02/2020
14/02/2020
21/02/2020
21/02/2020
28/02/2020
28/02/2020
06/03/2020
06/03/2020
13/03/2020
13/03/2020
20/03/2020
20/03/2020
27/03/2020
27/03/2020
31/03/2020
31/03/2020
31/03/2020

 8,28,023
 -9,49,424
 7,810
 -6,85,379
 1,18,314
 -7,11,201
 1,12,508
 -22,55,013
 2,64,464
 -8,175
 4,65,464
 -8,82,434
 1,00,381
 -11,15,734
 6,00,838
 -17,47,295
 1,284
 -10,80,965
 6,44,163
 -88,164
 7,99,876
 -1,33,408
 4,46,819
 -4,35,694
 2,22,759
 -16,302
 32,808
 -10,88,847
 6,66,454
 -14,94,276
 1,83,518
 -11,72,754
 7,06,356
 -5,00,187
 13,41,905
 -20
 1,50,893
 -17,00,424
 2,73,368
 -5,62,386
 89,628
 -6,17,719
 7,52,396
 -2,00,004
 2,76,747
 -3,02,293
 33,44,349
 -10,954
 33,56,693
 -5,04,345
 13,70,612
 -9,87,600

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 5,17,16,210

1.83

146

Cumulative Shareholding 
during the Year

 No of Shares

 5,46,36,800
 5,36,87,376
 5,36,95,186
 5,30,09,807
 5,31,28,121
 5,24,16,920
 5,25,29,428
 5,02,74,415
 5,05,38,879
 5,05,30,704
 5,09,96,168
 5,01,13,734
 5,02,14,115
 4,90,98,381
 4,96,99,219
 4,79,51,924
 4,79,53,208
 4,68,72,243
 4,75,16,406
 4,74,28,242
4,82,28,118
 4,80,94,710
 4,85,41,529
 4,81,05,835
 4,83,28,594
 4,83,12,292
 4,83,45,100
 4,72,56,253
 4,79,22,707
 4,64,28,431
 4,66,11,949
 4,54,39,195
 4,61,45,551
 4,56,45,364
 4,69,87,269
 4,69,87,249
 4,71,38,142
 4,54,37,718
 4,57,11,086
 4,51,48,700
 4,52,38,328
 4,46,20,609
 4,53,73,005
 4,51,73,001
 4,54,49,748
 4,51,47,455
 4,84,91,804
 4,84,80,850
 5,18,37,543
 5,13,33,198
 5,27,03,810
5,17,16,210
 5,17,16,210

% of total 
shares 
of the 
company
1.94
1.90
1.90
1.88
1.88
1.86
1.86
1.78
1.79
1.79
1.81
1.78
1.78
1.74
1.76
1.70
1.70
1.66
1.69
1.68
1.71
1.71
1.72
1.71
1.71
1.71
1.71
1.68
1.70
1.65
1.65
1.61
1.64
1.62
1.67
1.67
1.67
1.61
1.62
1.60
1.60
1.58
1.61
1.60
1.61
1.60
1.72
1.72
1.84
1.82
1.87
1.83
1.83

Statutory ReportsShareholding at the  
beginning of the Year

No. of Shares

 4,47,39,844

% of total 
shares 
of the 
company
1.74

Sr.  
No.

Name of the Share 
Holder

8

HDFC Trustee 
Co Ltd A/C 
HDFC Housing 
Opportunities

Date

Increase/
Decrease in 
share holding

Reason

31/03/2019
05/04/2019
05/04/2019
12/04/2019
12/04/2019
19/04/2019
26/04/2019
26/04/2019
03/05/2019
03/05/2019
10/05/2019
17/05/2019
24/05/2019
24/05/2019
31/05/2019
07/06/2019
07/06/2019
14/06/2019
21/06/2019
21/06/2019
28/06/2019
28/06/2019
05/07/2019
12/07/2019
19/07/2019
26/07/2019
02/08/2019
09/08/2019
16/08/2019
23/08/2019
30/08/2019
06/09/2019
06/09/2019
13/09/2019
20/09/2019
27/09/2019
27/09/2019
30/09/2019
04/10/2019
04/10/2019
11/10/2019
11/10/2019
18/10/2019
25/10/2019
01/11/2019
01/11/2019
08/11/2019
08/11/2019
15/11/2019
15/11/2019
22/11/2019
22/11/2019

 3,00,571
 -12,392
 3,03,797
 -6,879
 -4,997
 7,575
 -6,262
 1,06,941
 -2,020
 23,613
 15,966
 2,27,071
 -4,133
 3,044
 3,142
 -6,75,000
 1,10,487
 5,01,054
 -1,299
 2,48,607
 -6,170
 27,918
 45,967
 6,64,478
 4,98,161
 3,75,905
 9,23,058
 3,50,030
 7,06,792
 1,81,991
 9,202
 -134
 8,882
 79,539
 52,517
 -2,05,703
 47,71,472
 3,032
 -226
 1,01,761
 -18,526
 3,46,907
 13,557
 2,68,774
 -3,30,000
 1,55,642
 -3,600
 908
 -27,077
 8,787
 -6,43,200

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Cumulative Shareholding 
during the Year

 No of Shares

 4,47,39,844
 4,50,40,415
 4,50,28,023
 4,53,31,820
 4,53,24,941
 4,53,19,944
 4,53,27,519
 4,53,21,257
 4,54,28,198
 4,54,26,178
 4,54,49,791
 4,54,65,757
 4,56,92,828
 4,56,88,695
 4,56,91,739
 4,56,94,881
 4,50,19,881
 4,51,30,368
 4,56,31,422
 4,56,30,123
 4,58,78,730
 4,58,72,560
 4,59,00,478
 4,59,46,445
 4,66,10,923
 4,71,09,084
 4,74,84,989
 4,84,08,047
4,87,58,077
 4,94,64,869
 4,96,46,860
 4,96,56,062
 4,96,55,928
 4,96,64,810
 4,97,44,349
 4,97,96,866
 4,95,91,163
 5,43,62,635
 5,43,65,667
 5,43,65,441
 5,44,67,202
 5,44,48,676
 5,47,95,583
 5,48,09,140
 5,50,77,914
 5,47,47,914
 5,49,03,556
 5,48,99,956
 5,49,00,864
 5,48,73,787
 5,48,82,574
 5,42,39,374

% of total 
shares 
of the 
company
1.74
1.75
1.75
1.76
1.76
1.76
1.76
1.76
1.77
1.77
1.77
1.77
1.78
1.78
1.75
1.74
1.72
1.72
1.74
1.74
1.75
1.75
1.75
1.75
1.78
1.80
1.81
1.85
1.86
1.89
1.89
1.90
1.90
1.90
1.90
1.90
1.89
1.93
1.93
1.93
1.93
1.93
1.94
1.94
1.95
1.94
1.95
1.95
1.95
1.95
1.95
1.92

147

Annual Report 2019-20Experience OpenOther Reports

Sr.  
No.

Name of the Share 
Holder

Shareholding at the  
beginning of the Year

No. of Shares

% of total 
shares 
of the 
company

Date

Increase/
Decrease in 
share holding

Reason

29/11/2019
29/11/2019
06/12/2019
06/12/2019
13/12/2019
20/12/2019
20/12/2019
27/12/2019
27/12/2019
31/12/2019
03/01/2020
10/01/2020
10/01/2020
17/01/2020
17/01/2020
24/01/2020
24/01/2020
31/01/2020
31/01/2020
07/02/2020
14/02/2020
14/02/2020
21/02/2020
28/02/2020
06/03/2020
13/03/2020
13/03/2020
20/03/2020
20/03/2020
27/03/2020
27/03/2020
31/03/2020
31/03/2020
31/03/2020
31/03/2019
30/09/2019
31/03/2020
31/03/2020
31/03/2019
14/06/2019
31/03/2020

 3,28,896
 -30,000
 89,358
 -5,530
 9,989
 21,438
 -3,002
 16,640
 -4,944
 8,993
 11,467
 16,65,787
 -25,200
 14,21,216
 -4,66,800
 2,64,360
 -10,800
 2,929
 -523
 1,28,271
 15,785
 -679
 11,157
 2,36,914
 2,41,148
 2,70,800
 -3,20,400
 10,51,008
 -5,00,000
 3,09,701
 -5,72,400
 5,97,919
 -8,100

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 1,60,00,000
 33,900

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 4,00,00,000

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9

10

Dodge And Cox 
International Stock 
Fund

BC Asia 
Investments III 
Limited - FDI

 5,89,94,772
 4,15,85,425

 5,76,19,325
 -

 4,00,00,000

2.09
1.62

2.04
0.00

1.42

 Note:

Cumulative Shareholding 
during the Year

 No of Shares

 5,45,68,270
 5,45,38,270
 5,46,27,628
 5,46,22,098
 5,46,32,087
 5,46,53,525
 5,46,50,523
5,46,67,163
 5,46,62,219
 5,46,71,212
 5,46,82,679
 5,63,48,466
 5,63,23,266
 5,77,44,482
 5,72,77,682
 5,75,42,042
 5,75,31,242
 5,75,34,171
 5,75,33,648
 5,76,61,919
 5,76,77,704
 5,76,77,025
 5,76,88,182
 5,79,25,096
 5,81,66,244
 5,84,37,044
 5,81,16,644
 5,91,67,652
 5,86,67,652
 5,89,77,353
 5,84,04,953
5,90,02,872
 5,89,94,772
 5,89,94,772
 4,15,85,425
 5,75,85,425
 5,76,19,325
 5,76,19,325
 -
 4,00,00,000
 4,00,00,000

% of total 
shares 
of the 
company
1.94
1.93
1.94
1.94
1.94
1.94
1.94
1.94
1.94
1.94
1.94
2.00
2.00
2.05
2.03
2.04
2.04
2.04
2.04
2.04
2.04
2.04
2.05
2.05
2.06
2.07
2.06
2.10
2.08
2.09
2.07
2.09
2.09
2.09
1.62
2.04
2.04
2.04
0.00
1.53
1.42

1)  Top ten shareholders of the Bank as on March 31st 2020 have been considered, for the above disclosures.

2) 

 Date  of  change  is  the  date  of  the  shareholding  statement  i.e.  the  date  on  which  the  weekly  statements  of 
beneficial ownerships are received from the Depositories.

148

Statutory Reports 
 
 
 
 
v)	

Shareholding	of	Directors	and	Key	Managerial	Personnel:

Shareholding at the 
beginning of the Year

Sr.  
No.

1

2

Name of the Shareholder

No. of Shares

% of total 
shares 
of the 
company

Amitabh Chaudhry

-

-

Rajiv Anand1

3,76,069

0.01

3

Rajesh Kumar Dahiya2

4

5

6

Pralay Mondal3

Puneet M Sharma4

Jairam Shridharan5

 3,93,569
0

 26,395
-
-
-
-
2,19,041

0.01
0.00

0.00
-
-
-
-
0.01

7

Girish V. Koliyote

 5,08,805
0

0.02
0.00

 Note

:

 -

0.00

Date

Increase/
Decrease 
in share 
holding

Cumulative Shareholding 
during the Year

Reason

No. of Shares

% of total 
shares 
of the 
company

31/03/2019
31/03/2020
31/03/2019
19/04/2019
24/05/2019
07/02/2020
06/03/2020
31/03/2020
31/03/2019
14/02/2020
06/03/2020
20/03/2020
31/03/2020
01/08/2019
31/03/2020
06/03/2020
31/03/2020
31/03/2019
03/05/2019
07/02/2020
07/02/2020
14/02/2020
28/02/2020
06/03/2020
31/03/2019
14/06/2019
09/08/2019
31/03/2020

-
-

-
-

 35,000
 -35,000
 -35,000
 52,500

Transfer
Transfer
Transfer
Transfer

 60,000
 -28,000
 -5,605

Transfer
Transfer
Transfer

-
-
-
-

 -54,800
 1,64,241
 -1,64,241
 3,79,759
 -35,195
-

Transfer
Transfer
Transfer
Transfer
Transfer
-

 26,000
 -26,000

Transfer
Transfer

-
-
 3,76,069
 4,11,069
 3,76,069
 3,41,069
 3,93,569
 3,93,569
-
 60,000
 32,000
 26,395
 26,395
-
-
-
-
 2,19,041
 1,64,241
 3,28,482
 1,64,241
 5,44,000
 5,08,805
 5,08,805
-
 26,000
 -
 -

-
-
0.01
0.02
0.01
0.01
0.01
0.01
0.00
0.00
0.00
0.00
0.00
-
-
-
-
0.01
0.01
0.01
0.01
0.02
0.02
0.02
0.00
0.00
0.00
0.00

1) 

2) 

3) 

4) 

5) 

Re-appointed as Executive Director (Wholesale Banking) of the Bank, for a period of 3 years w.e.f. 4th August 2019.

Re-appointed as Executive Director (Corporate Centre) of the Bank, for a period of 3 years w.e.f. 4th August 2019.

Appointed as Executive Director (Retail Banking) of the Bank, for a period of 3 years, w.e.f. 1st August 2019.

Appointed as the Chief Financial Officer and KMP of the Bank, w.e.f. 6th March 2020.

Resigned as the Chief Financial Officer and KMP of the Bank, w.e.f. 5th March 2020.

V.	

Indebtedness
Indebtedness of the Company including interest outstanding/accrued but not due for payment

Secured Loans 
excluding deposits

Unsecured Loans

Deposits

Total Indebtedness

(` in crores)

Indebtedness at the beginning of the financial 
year - 2019-2020
i)   Principal Amount
ii)   Interest due but not paid
iii)   Interest accrued but not due
Total (i+ii+iii)
Change in Indebtedness during the financial 
year
Addition

14,400
-
4
14,404

1,38,376
-
3,356
1,41,732

2,48,996

1,89,529

-

-
-
-
-

-

1,52,776
-
3,359
1,56,135

4,38,525

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Other Reports

Reduction
Rate Movement
Net Change
Indebtedness at the end of the financial year
i)   Principal Amount
ii)   Interest due but not paid
iii)   Interest accrued but not due
Total (i+ii+iii)

Notes:

Secured Loans 
excluding deposits

Unsecured Loans

Deposits

Total Indebtedness

-2,51,510
17
-2,496

11,904
-
15
11,919

-1,97,102
5,247
-2,325

1,36,051
-
2,333
1,38,384

-
-
-

-
-
-
-

-4,48,611
5,265
-4,822

1,47,954
-
2,348
1,50,302

1.  Deposits accepted by the Bank are in normal course of banking business and an operating activity of the Bank and 

hence not included in the indebtedness disclosure.

2.  Principal  amount  represents  outstanding  balance  of  borrowings  as  reported  in  financial  statements  as  of  the 

beginning and end of the financial year.

3.  Additions also include the effect of exchange rate fluctuation and net change in interest accrued but not due between 

the beginning of financial year and the end of financial year.

VI.	 Remuneration	Of	Directors	And	Key	Managerial	Personnel

A.	 Remuneration	to	Managing	Director,	Whole-time	Directors	and/or	Manager,	for	the	financial	year	2019-20

Sr.  
No.

1.

2.
3.
4.

5.

Particulars of Remuneration

Gross salary
(a) 

 Salary as per provisions 
contained u/s 17(1) of the 
Income-tax Act, 1961

Name of MD / WTD / Manager

Shri Amitabh 
Chaudhry

Shri Rajiv 
Anand

Shri Rajesh 
Dahiya

Shri Pralay 
Mondal1

(in `)

Total Amount

6,03,06,378

3,86,50,811

3,45,69,449

1,66,84,344

15,02,10,982

(b)   Value of perquisites u/s 17(2) of 

2,04,233

30,98,384

30,95,531

17,08,590

81,06,738

(c) 

the Income-tax Act, 1961
 Profits in lieu of salary u/s 17(3) 
of the Income-tax Act, 1961

Stock Options (No. of options)
Sweat Equity
Commission
- as % of profit
- others
Others
Total (A)
Ceiling as per the Act*

-

-

-

-

-

3,50,000
-
-
-
-
-
6,05,10,611

3,50,000
-
-
-
-
-
4,17,49,195

3,00,000
-
-
-
-
-
3,76,64,980

3,50,000
-
-
-
-
-
1,83,92,934

-
-
-
-
-
-
15,83,17,720

-

-

-

-

1) 

Appointed as Executive Director (Retail Banking) of the Bank, for a period of 3 years, w.e.f. 1st August 2019.

 * In terms of the provision of Section 35B of the Banking Regulations Act, 19,49, the provisions relating to Managerial Remuneration under 
the Companies Act, 2013 and the Rules made thereunder are not applicable to a Banking company.

B.	 Remuneration	to	other	Directors	for	the	financial	year	2019-20

(in `)

Sr.  
No.

Particulars of 
Remuneration to 
Independent Directors

1

2

3

Fee for attending 
Board / Committee 
meetings
Commission for FY 
2018-19
Others, please 
specify
Total (1)

Rakesh 
Makhija

Dr. Sanjiv 
Misra1

Prasad R. 
Menon2

Samir 
Barua3

Som Mittal4

Rohit 
Bhagat

Usha 
Sangwan5

Total Amount

25,50,000

3,50,000

6,50,000

9,00,000

17,50,000

5,50,000

67,50,000

-

10,00,000

-

-

-

5,23,288

10,00,000

10,00,000

10,00,000

5,33,000

50,56,288

-

-

-

-

-

-

35,50,000

3,50,000

5,23,288

16,50,000

19,00,000

27,50,000

10,83,000

1,18,06,288

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Statutory Reports 
 
 
 
	
 
 
 
 
	
Sr. 
No.

Particulars of Remuneration of 
Independent /Non-Executive Directors

S. 
Vishvanathan

Ketaki 
Bhagwati

B. Baburao

Stephen 
Pagliuca

Girish 
Paranjpe

Total Amount

(in `)

1

Fee for attending Board / Committee 
meetings
Commission for FY 2018-19
Others, please specify

2
3
Total (2)
Total (B)=(1+2)
Total Managerial Remuneration (A+B)

27,00,000

25,50,000

30,00,000

12,00,000

19,50,000

1,14,00,000

10,00,000
-
37,00,000

10,00,000
-
35,50,000

10,00,000
-
40,00,000

10,00,000
-
22,00,000

4,10,959
-
23,60,959

44,10,959
-
1,58,10,959
2,76,17,247
18,59,34,967

1) 
2) 

3) 

4) 

5) 

 Dr. Sanjiv Misra ceased to be the Non-Executive (Part-Time) Chairman of the Bank, w.e.f. the close of business hours on 17th July 2019.
 Shri Prasad R. Menon ceased to be an Independent Director of the Bank from the close of business hours on 8th October 2018 
pursuant to the expiry of his tenure as an Independent Director in the Bank and therefore was entitled to commission, for the period 
from 1st April 2018 upto 8th October 2018 (both days inclusive).
 Prof. Samir Barua ceased to be an Independent Director of the Bank, on expiry of his tenure, w.e.f. the close of business hours on 
21st July 2019.
 Shri Som Mittal ceased to be an Independent Director of the Bank, on expiry of his tenure, w.e.f. the close of business hours on 
21st October 2019.
Smt. Usha Sangwan ceased to be a Nominee Director of the Bank, w.e.f. 12th December 2019.

C.	 Remuneration	to	Key	Managerial	Personnel	other	than	MD/Manager/WTD	for	the	financial	year	2019-20

Sr.  
No.

1.

2.
3.
4.

5.
Total

Particulars of Remuneration

Gross salary
(a) 

 Salary as per provisions contained u/s 
17(1) of the Income-tax Act, 1961
(b)   Value of perquisites u/s 17(2) of the 

(c) 

Income-tax Act, 1961
 Profits in lieu of salary u/s 17(3) of the 
Income-tax Act, 1961
Stock Option (No. of options)
Sweat Equity
Commission
- as % of profit
- others
Others

Puneet M. 
Sharma
Chief Financial 
Officer1

Jairam Sridharan, 
Chief Financial 
Officer2

Girish V. 
Koliyote, 
Company 
Secretary

(in `)

Total Amount

12,78,042

2,04,84,925

94,15,014

3,11,77,981

-

-

-
-
-
-
-
-
12,78,042

39,71,021

10,29,011

50,00,032

-

-

-

1,75,000
-
-
-
-
-
2,44,55,946

5,000
-
-
-
-
-
1,04,44,025

-
-
-
-
-
-
3,61,78,013

1) 
2) 

Appointed as the Chief Financial Officer and KMP of the Bank, w.e.f. 6th March 2020.
Resigned as the Chief Financial Officer and KMP of the Bank, w.e.f. close of business hours on 5th March 2020.

VII.	 Penalties	/	Punishment/	Compounding	of	Offences

Type

A.  Company
Penalty
Punishment
Compounding

B.  Directors
Penalty
Punishment
Compounding

C.  Other Officers in Default

Penalty
Punishment
Compounding

Section of the 
Companies Act

Brief 
Description

Details of Penalty/ 
Punishment/ 
Compounding fees 
imposed

Authority (Regional 
Director/National 
Company Law 
Tribunal/Court)

Appeal made

-
-
-

-
-
-

-
-

-

-
-
-

-
-
-

-
-

-

-
-
-

-
-
-

-
-

-

-
-
-

-
-
-

-
-

-

-
-
-

-
-
-

-
-

-

151

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Other Reports

Disclosure on Remuneration
Information pursuant to Section 197(12) of the Companies Act, 2013 read with Rule 5(1) of the Companies 
(Appointment and Remuneration of Managerial Personnel) Rules, 2014.

The information relating to managerial remuneration, in terms of Rule 5(1) of the Companies (Appointment and Remuneration 
of Managerial Personnel) Rules, 2014, are detailed as under: 

(i)  The ratio of the remuneration of each Director of the Bank to the median remuneration of the employees of the Bank for 

the financial year 2019-20, are as under;

Name of the Executive Directors

Shri Amitabh Chaudhry, Managing Director and CEO
Shri Rajiv Anand, Executive Director (Wholesale Banking) re-appointed as Executive Director (Wholesale 
Banking) of the Bank, w.e.f. 4th August 2019, on the same terms and conditions, including remuneration  
w.e.f. 1st April 2019
Shri Rajesh Dahiya, Executive Director (Corporate Centre) re- appointed as Executive Director (Corporate 
Centre) of the Bank, w.e.f. 4th August 2019), on the same terms and conditions, including remuneration  
w.e.f. 1st April 2019 
Shri Pralay Mondal (Appointed as Executive Director (Retail Banking) of the Bank, w.e.f. 1st August 2019)

Ratio of remuneration 
to median remuneration 
of all employees
92.2
45.7

40.8

41.9

Note: All confirmed employees (excluding front line sales force), as on 31st March 2020 have been considered.

(ii)  The  percentage  increase  in  remuneration  of  Executive  Directors,  Chief  Financial  Officer,  Chief  Executive  Officer  and 

Company Secretary or Manager, if any, in the financial year 2019-20, are as under;

Name of the Director/Key Managerial Personnel

Executive Directors
Shri Amitabh Chaudhry, Managing Director and CEO
Shri Rajiv Anand, Executive Director (Wholesale Banking)
Shri Rajesh Dahiya, Executive Director (Corporate Centre) 
Shri Pralay Mondal (Appointed as Executive Director (Retail Banking) of the Bank, w.e.f. 1st August 2019)
Key Managerial Personnel
Shri Puneet M Sharma (Appointed as Chief Financial Officer of the Bank, w.e.f. 6th March 2020)
Shri Jairam Sridharan, (Ceased to be Chief Financial Officer of the Bank, w.e.f. the close business hours of  
5th March 2020)
Shri Girish V. Koliyote, Company Secretary

% increase in the 
remuneration in the 
financial year 2019-20

7.5
12.5
12.5
NA

NA
10.0

6.0

(iii)  The percentage increase in the median remuneration of the said employees of the Bank during the financial year 2019-

20, is as under:

Median remuneration of employees of the Bank increased by 8.93% in the financial year 2019-20, as compared to the 
financial year 2018-19.

(iv)  The number of permanent employees on the rolls of the Bank as on 31st March 2020 - The Bank had 74,140 permanent 

employees on its rolls, as on 31st March 2020.

(v)  Average percentile increase already made in the salaries of employees of the Bank other than its managerial personnel 
(viz. Whole Time Directors of the Bank) during the last financial year and its comparison with the percentile increase in the 
managerial remuneration and justification thereof and point out if there are any exceptional circumstances for increase in 
the managerial remuneration.

Average remuneration increase for non-managerial personnel of the Bank during the financial year 2019-20 was 8.9% and 
the average remuneration increase for the said managerial personnel of the Bank was around 9.8%.

Remuneration  increase  is  dependent  on  the  Bank’s  performance  as  a  whole,  individual  performance  level  and  also 
market benchmarks.

(vi)  Affirmation that the remuneration is as per the remuneration policy of the Bank.

The Comprehensive Remuneration Policy of the Bank as approved by the Nomination and Remuneration Committee of 
the Board of Directors of the Bank is in line with Guidelines on Compensation of Whole Time Directors / Chief Executive 
Officers / Risk takers and Control function staff, etc. dated 13th January 2012, issued by the Reserve Bank of India. We 
affirm that the remuneration paid to all employees for the financial year 2019-20, is in terms of the said Policy of the Bank.

152

Statutory Reports 
 
 
 
 
Annual Report on Corporate Social Responsibility (CSR) Activities 
(As prescribed under Section 135 of the Companies Act, 2013 and Companies (Corporate Social Responsibility Policy) Rules, 2014)

1. 

 A brief outline of the Company’s CSR policy, including overview of CSR projects or programs proposed to be undertaken 
and a reference to the web-link to the CSR policy and CSR projects or programs. 

Axis Bank Limited
Even as Axis Bank (the Bank) enters the new decade, it remains steadfastly committed to its ambition of playing a pivotal 
role in India’s economy and society, contributing to the welfare of millions of its stakeholders and helping them achieve 
their  aspirations.  The  Bank  is  deeply  ingrained  in  the  communities  where  it  serves,  and  beyond,  striving  to  create  a 
positive, CSR-led impact that complements its business activities and delivers visible impact on ground. 

The socio-economic and environmental transformations that the Bank’s CSR activities intended to achieve, continue to 
leave deep footprints in the lives of the participants who have benefited, and we aspire to continue to impact their lives 
in the future. 

The  Bank’s  CSR  philosophy  aims  to  make  meaningful  and  measurable  impact  in  the  lives  of  deprived  and  vulnerable 
communities across the country. The Bank’s diverse CSR activities focuses on creating conditions that can nurture or 
scale up sustainable livelihoods for the said communities, in both, rural and urban India. 

The Bank’s CSR activities are guided by its Policy on Corporate Social Responsibility (the CSR Policy), which has been 
formulated and adopted by the Bank, in terms of Section 135 of the Companies Act, 2013, the Companies (Corporate 
Social Responsibility Policy) Rules, 2014 (‘the Act’) read with Schedule VII to the Act, as amended, from time to time. The 
CSR Policy is hosted on the Bank’s website at www.axisbank.com. 

The CSR Policy is driven by the Bank’s corporate vision and its aspiration to be the Bank of choice for its customers, 
shareholders, employees and the community. The CSR Policy outlines the governance structure, operating guidelines, 
monitoring mechanism, reporting framework and the CSR activities that may be undertaken, in line with the extant CSR 
norms. The CSR Policy is reviewed annually by the CSR Committee/ Board, and new focus areas, as deemed necessary, 
are deliberated and approved, in alignment with Schedule VII to the Act. During the year, the CSR Policy was reviewed 
and approved by the CSR Committee/ Board, to inter alia strengthen the governance mechanism and align it with the 
proposed CSR norms.

The Bank executes its CSR activities directly by leveraging its geographical presence across the country, through Axis 
Bank Foundation (ABF), through registered NGOs, or in association with any other trusts, agencies or entities as deemed 
appropriate. Wherever possible, the Bank tries to align its CSR activities with pertinent Government schemes, with an 
intention to create a multiplier effect in the true spirit of the extant CSR norms.

The CSR activities undertaken by the Bank focus primarily on poverty alleviation, promoting financial literacy and enabling 
financial  inclusion,  promoting  environmental  sustainability,  supporting  education,  skill  development,  and  sanitation 
and healthcare. 

The Bank stands together with the Nation in its battle against the spread of COVID-19 Pandemic, and has committed 
to  a  multi-pronged  response  supporting  its  customers,  employees,  business  partners,  government  agencies  and  the 
community at large. The Bank is directly supporting government entities towards meeting their equipment and sanitation 
requirements, and Axis Group has committed to contributing to the PM CARES Fund. Under Axis Cares, ABF is supporting 
nearly  35,000  individuals  towards  meeting  their  daily  food  requirements  for  a  month.  ABF  is  also  working  closely 
with  its  implementation  partners  towards  augmenting  on-ground  activities,  so  as  to  address  the  COVID-19  Pandemic 
related challenges. 

During  the  year,  various  parts  of  the  country  were  ravaged  by  natural  disasters  such  as  cyclones  and  floods,  causing 
immense loss to life and property. Under its Axis Sahaayata program, the Bank has directly supported disaster victims in 
the affected states. This includes providing relief kits to cyclone-affected individuals in the state of Odisha and to those 
affected by floods in parts of Assam, Bihar, Karnataka and Kerala. Through its efforts, the Bank was able to support close 
to 38,000 individuals and families.

153

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Other Reports

During the year, the Bank and Bhopal Municipal Corporation (BMC) collaborated in a unique public private partnership 
towards improving solid waste management in the city of Bhopal. Bhopal, already among the strongest performers in 
Swachh Bharat Mission’s annual national ratings, had sought to further strengthen its solid waste management practices 
by improving on-ground monitoring and supervision. Towards this, the Bank supported the BMC by equipping the Ward 
‘Darogas’ in each of the city’s 85 wards, with electric scooters. The electric scooters not only provided the BMC with 
zero-emission and low maintenance mobility, but also enhanced their ability to reach and monitor every nook and corner 
of the city in the shortest possible time. 

 “

There is no tool for development more effective than the empowerment of women - Kofi Annan”. Women empowerment has 
remained a key focus of the Bank’s financial inclusion and financial literacy interventions. The Bank’s direct interventions 
in this space are especially focused on women from marginalized sections of the society, both in rural and urban India. 
The interventions seek to nurture their entrepreneurial skills and make them financially literate to a reasonable level. The 
financial literacy modules that are used include introducing financial concepts such as personal savings and investments, 
responsible spending habits, importance of having health and life insurance, as well as the importance for adopting healthy 
life practices for a financially secure future. At such financial literacy sessions, the participants are educated, many for the 
first time, on pertinent Government Schemes that may potentially add to their financial and social security, such as the 
Pradhan Mantri Jan Dhan Yojana, Atal Pension Yojana, and various public crop, health and life insurance schemes. 

The  Bank  had  launched  Project  Akshar  in  2017,  as  a  tool  to  promote  financial  literacy  in  the  digital  age.  Using  an 
interactive and ‘gamified’ approach, Project Akshar aims to promote learning about personal financial responsibility, in 
a friendly and interesting manner. It adopts a multi-pronged approach to learning by using lessons, blogs, quizzes, case 
scenarios and interactive info-graphics. Its various learning modules include aspects such as improving credit awareness, 
as well as helping demystify the financial space for a common person, viz. financial terms and jargons that often remain 
misunderstood or ignored despite being an essential part of every financial contract. Since its launch in 2017, over 3 lakh 
users have benefitted from the said initiative, up to 31st March 2020. The said initiative has also helped create a ripple 
effect wherein its participants have in turn encouraged their families and friends to participate in the program. Project 
Akshar was awarded the ‘CSR Project of the year in Banking & Finance’ at the Brand CSR Awards 2019.

The  MSME  sector  has  an  immense  potential  to  contribute  towards  achieving  the  Government  of  India’s  vision  for  a  
US$  5  trillion  economy.  Recognizing  the  need  to  build  deeper  capacities  within  MSME  sector  participants,  the  Bank 
launched ‘Evolve’ as a knowledge sharing and capacity enhancement platform by bringing MSMEs together with experts, 
leaders and professionals. The theme for the 6th edition of Evolve, held during the year, was “Gearing up for the 5 Trillion 
Dollar Economy”, with the series covering 26 cities in India and touching close to 3,800 MSME sector participants.

Axis ‘DilSe’ is a flagship program that aspires to promote inclusive growth in India’s remote borders through education 
towards  catalyzing  an  enduring  change.  Under  Axis  DilSe,  the  Bank,  through  its  implementation  partner,  initiated 
transformation of over 100 primary schools in remote villages in Leh and Kargil districts in the Union Territory of Ladakh, 
over a period of three years beginning 2017-18. 

In the first year, playground equipment were set up in the said schools, and their libraries were refurbished to include 
age appropriate books in their local language. In addition, a central library called the “The Next Chapter” was established 
in the city of Leh where any student could come to read or subscribe to books, and participate in various non-curricular 
activities conducted by the said Library. 

In the second year, ‘DigiLabs’, a digital learning intervention, was set up in each of the said schools. DigiLabs is an innovative 
solution that comprises of tablets and computer systems that are powered by solar power and come bundled with curated 
educational content for the benefit of the students. 

In the third and final year, age-appropriate classroom furniture was installed and additional learning material was provided 
to the said schools. In addition, the program initiated the integration of Aanganwadi centers (Integrated Child Development 
Services (ICDS) centers) with the said schools, with an intent to further enhance the learning levels of the Aanganwadi 
children. In this final phase, training was also imparted to the school teachers, Aanganwadi workers and to the village 
community, towards effective collaboration and utilization of resources among all stakeholders. Additionally, block level 
training was also conducted for school headmasters and DigiLabs administrators towards effective utilization of DigiLabs. 

The  Axis  DilSe  Program  has  been  lauded  by  the  Ladakh  Autonomous  Hill  Development  Council,  who  believes  that 
the  said  program  could  become  a  template  for  developing  rest  of  the  schools  and  Aanganwadi  centers,  in  the  Union 
Territory of Ladakh. 

154

Statutory Reports 
 
 
 
 
 
 
 
The Parliament of India passed the Rights of Persons with Disabilities (PwD) Act 2016 (the PwD Act), as a replacement to 
the PwD Act, 1995 and towards fulfilling its obligation to the UN Convention on the Rights of Persons with Disabilities, 
which India ratified in 2007. There remain a significant number of PwDs in India, as well as other stakeholders such as 
care givers and their families, that remain unaware of the provisions of the PwD Act and their rights and opportunities 
provided therein. Towards increasing stakeholders’ sensitization on various provisions of the PwD Act, the Bank, through 
its implementation partner, continued its support in conducting training workshops, seminars and knowledge events on 
skilling and employment for PwDs, at various locations across the country.

The Bank recognizes the impact of its operations on the environment and is progressively investing in technology, as 
well as process and product innovations that can contribute to mitigating its environmental impact. The Bank’s various 
environmental sustainability initiatives focus on clean energy generation and sourcing, energy efficiency and improving 
resource utilization. As on 31st March 2020, the Bank has over 5 MW of rooftop solar capacity at close to 250 locations 
with  a  2  MW  ground-mounted  solar  plant  at  Solapur,  Maharashtra,  which  together  help  the  Bank  avoid  a  significant 
amount of carbon emissions in its operations. 

Axis Bank Foundation: 
Set up as a Public Charitable Trust in 2006, Axis Bank Foundation (ABF) is the CSR arm of the Bank, spearheading its 
CSR vision and mission with a focus on creating Sustainable Livelihoods primarily in rural India around the two themes 
of Rural Livelihoods and Skill Development. ABF successfully achieved its first mission of creating 1 million sustainable 
livelihoods in September 2017, a target it had taken in 2012, and has embarked on its next ambition of impacting 2 million 
households by 2025. 

Keeping  the  community  at  the  center,  ABF  co-creates  locally  feasible  solutions  with  highly  credible  and  experienced 
implementation partners, addressing socio-economic and ecological challenges that local communities face. Under the 
Rural Livelihoods theme, ABF’s interventions are aimed at improving natural resource management of local ecosystems 
to create conditions leading to higher farm and agriculture-allied productivity. Through a sustained focus on watershed 
development,  and  the  subsequent  improvement  in  availability  of  water,  green  cover  for  foraging,  and  healthier  soil 
quality, farming households are introduced to a basket of livelihood options that can enhance their financial security by 
supplementing incomes from multiple sources as well as reducing risk of income loss due to crop failures. Sustainable 
agricultural practices not only increase farm productivity with limited resources, but also build the communities’ resilience 
to withstand weather shocks. The program also supports rural communities in improving livestock management as well as 
introducing livestock among certain communities as a new or additional income generating stream. 

Along with the farm and natural resources-linked interventions, ABF supports the creation and expansion of rural micro-
enterprises in opportune intervention regions. Organizing rural communities into people’s institutions such as water user 
groups, producer organizations, self-help groups, federations, among others, maximizes community ownership as well as 
value chain participation in the planning, execution and overall governance of the various interventions.

So far, ABF’s approach has focused on transformative change through knowledge sharing, capacity building, access to and 
adoption of improved livelihoods best practices, and their alignment with various government schemes and programs, 
which provide further opportunities to scale. 

Under the skill development theme, ABF supports training of youth, including youth with disabilities, in both rural and 
peri-urban areas, with a focus on enhancing employability in organized and self-employment sectors. The interventions 
are  primarily  aimed  at  attaining  an  integrated  workforce  while  ensuring  steady  income  sources  and  uninterrupted 
employability for youth with varied levels of education and competencies through a mix of both vocational and soft skills 
training. Skilling interventions for youth with disabilities are aimed at creating an inclusive work space. Skilling centers run 
by ABF’s implementation partners provide market-linked courses that also help participants with placements and post-
placement support, including to participants who go on to become self-employed. 

During 2019-20, ABF worked with 27 implementation partners on 33 projects in 331 blocks in 153 districts in 22 states, 
covering  2.48  lakh  households  (including  trainees).  As  on  31st  March  2020,  ABF  had  reached  6.92  lakh  households 
towards its Mission 2 Million target by 2025. ABF’s footprint includes 30 of the 115 aspirational districts as identified by 
the NITI Aayog. 

155

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
Other Reports

An illustrative list of various programs and activities supported by ABF can be accessed at www.axisbankfoundation.org. 

For more details on the Bank’s CSR efforts, please refer to the ‘Corporate Social Responsibility (CSR)’ section under ‘Management 
Discussion and Analysis’ section of the Annual Report, and disclosures made in the Bank’s Sustainability Report and in ABF’s 
Annual Report, for the financial year 2019-20.

2.  The  Composition  of  the  CSR  Committee:  The  Committee  comprises  of  Shri  Rakesh  Makhija,  Independent  Director 
(Chairman),  Shri  Rajesh  Dahiya,  Executive  Director  (Corporate  Centre)  and  Shri  Rajiv  Anand,  Executive  Director 
(Wholesale Banking) of the Bank.

3.  Average net profit of the company for last three financial years: `5,030.78 crores

4.  Prescribed CSR Expenditure (two per cent of the amount as in item 3 above): `100.62 crores

5.  Details of CSR spent during the financial year:

(a)  Total amount spent for the financial year (2019-20): `100.96 crores

(b)  Amount unspent, if any: NIL

(c)  Manner in which the amount spent during the financial year is detailed in Annexure A.

6. 

In case the company has failed to spend the two per cent of the average net profit of the last three financial years or any 
part thereof, the company shall provide the reasons for not spending the amount in its Board report.

The Bank has spent more than the mandated 2% of its average net profits for the last three financial years, amounting to 
`100.96 crores, earmarked for various CSR Projects, detailed as above.

7.  A responsibility statement of the CSR Committee:

The  CSR  Committee  hereby  confirms  that  the  implementation  and  monitoring  of  CSR  activities  of  the  Bank  are  in 
compliance with the CSR Policy of the Bank, which has been formulated and adopted in terms of the Companies Act, 
2013, the Companies (CSR Policy) Rules, 2014 read with Schedule VII to the Act, as amended, from time to time and the 
Guidelines issued by the Government, from time to time.

Rakesh Makhija  
Chairman – CSR Committee 

Rajesh Dahiya
Executive Director (Corporate Centre)

Place : Mumbai
Date  : 29th April 2020

156

Statutory Reports 
 
 
 
 
 
 
 
 
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Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Other Reports

Form No. MR-3

Secretarial Audit Report
For the financial year ended March 31, 2020

[Pursuant  to  Section  204(1)  of  the  Companies  Act,  2013  and  Rule  No.9  of  the  Companies  (Appointment  and 
Remuneration Personnel) Rules, 2014]

ToThe Members
Axis Bank Limited

rd

Trishul, 3
 Floor,
Opp. Samartheshwar Temple, 
Law Garden Ellisbridge,
Ahmedabad – 380 006
GujaratWe  have  conducted  a  Secretarial  Audit  of  the  compliance  of  applicable  statutory  provisions  and  the  adherence  to  good 
corporate  practices  by  Axis  Bank  Limited  -CIN  No.  L65110GJ1993PLC020769  (hereinafter  called  the  ‘Bank’)  during  the 
financial year from 1st April 2019 to 31st March 2020, (‘the year’/ ‘audit period’/ ‘period under review’). 

We conducted the Secretarial Audit in a manner that provided us a reasonable basis for evaluating the company’s corporate 
conduct/statutory compliances and expressing our opinion thereon.

We are issuing this report based on :

(i)   Our verification of the books, papers, minute books, and other records maintained by the Company and furnished to us, 
forms/ returns filed and compliance related action taken by the Company during the year as well as after 31st March 2020 
but before the issue of this audit report,

(ii)   Our observations during our visits to the Corporate Office of the Company,

(iii)   Compliance Certificates confirming compliance with all laws applicable to the company given by Key Managerial Personnel 
/ Senior Managerial Personnel of the Company and taken on record by Audit Committee / Board of Directors, and

(iv)   Representations made, documents shown and information provided by the Company, its officers, agents, and authorised 

representatives during our conduct of Secretarial Audit.

We  hereby  report  that  in  our  opinion,  during  the  audit  period  covering  the  financial  year  ended  on  31st  March  2020 
the Company has: 

(i)   complied with the statutory provisions listed hereunder, and 

(ii)   Board-processes  and  compliance  mechanism  in  place  to  the  extent,  in  the  manner  and  subject  to  the  reporting 

made hereinafter.

The members are requested to read along with our letter of even date annexed to this report as Annexure - A.

1.		 Compliance with specific statutory provisions

   We further report that:

1.1   We have examined the books, papers, minute books and other records maintained by the Company and the forms, 
returns,  reports,  disclosures  and  information  filed  or  disseminated  during  the  year  according  to  the  applicable 
provisions/ clauses of:

(i)   The Companies Act, 2013 and the Rules made thereunder; 

160

Statutory Reports 
 
 
(ii)   The Securities Contracts (Regulation) Act, 1956 and the Rules made thereunder;

(iii)   The Depositories Act, 1996 and the Regulations and Bye-laws framed thereunder;

(iv)   The Foreign Exchange Management Act, 1999 and the Rules/ Regulations made thereunder to the extent of 

overseas Direct Investment (FEMA);

(v)   The following Regulations Guidelines prescribed under the Securities and Exchange Board of India Act, 1992 

(‘SEBI Regulations’):

(a)  The  Securities  and  Exchange  Board  of  India  (Listing  Obligations  and  Disclosure  Requirements  ) 

Regulations, 2015;

(b)  The Securities and Exchange Board of India (Issue of Capital and Disclosure Requirements ) Regulations, 2018;

(c)  The  Securities  and  Exchange  Board  of  India  (Substantial  Acquisition  of  Shares  and  Takeovers) 

Regulations, 2011;

(d)  The Securities and Exchange Board of India (Prohibition of Insider Trading) Regulations, 2015; 

(e)  The Securities and Exchange Board of India (Registrars to an Issue and Share Transfer Agents) Regulations, 

1993 regarding the Companies Act,2013 and dealing with client;

(f)  The Securities and Exchange Board of India (Share Based Employee Benefits) Regulations, 2014;

(g)  The Securities and Exchange Board of India (Issue and Listing of Debt Securities) Regulations, 2008;

(h)  The Securities and Exchange Board of India (Merchant Bankers) Regulations, 1992; and

(i)  The Securities and Exchange Board of India (Banker to Issue) Regulations, 1994.

(vi)   Secretarial Standards issued by The Institute of Company Secretaries of India (Secretarial Standards).

(vii)   The Banking Regulation Act, 1949, as specifically applicable to the Bank.

1.2   During  the  period  under  review,  and  also  considering  the  compliance  related  action  taken  by  the  Company  after  
31st March 2020 but before the issue of this report, the Company has, to the best of our knowledge and belief and 
based on the records, information, explanations and representations furnished to us :

(i)   Complied with the applicable provisions/clauses of the Act, Rules, SEBI Regulations and Agreements mentioned 

under sub-paragraphs (ii),(iii), (v) and (vii) of paragraph 1.1 above.

(ii)   Complied with the applicable provisions/ clauses of :

(a)   The Act and rules mentioned under paragraph 1.1 (i);

(b)   FEMA to the extent of overseas Direct Investment mentioned under paragraph 1.1(iv),and 

(c )   The Secretarial Standards on meetings of the Board of Directors (SS-1) and Secretarial standards on General 
Meetings (SS-2) mentioned under paragraph 1.1 (vi) above to the extent applicable to Board meetings held 
during the year, the 25th Annual General Meeting held on 20th July 2019 (25th AGM) and the postal ballot 
process which concluded on 22nd August 2019 and 10th January 2020.The Compliance of the provisions 
of the Rules made under the Act [paragraph 1.1(i)] and SS-1 [paragraph 1.1(vi)] with regard to the Board 
meetings and Committee meetings held through video conferencing during the audit period were verified 
based on the minutes of the meeting provided by the Company.

161

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Other Reports

1.3   We are informed that, during/ in respect of the year, the company was not required to initiate any compliance related 
action in respect of the following laws/ rules/ regulations/ standards, and was consequently not required to maintain 
any books, papers, minute books or other records or file any form/ returns thereunder:

(i)   The Securities and Exchange Board of India (Buyback of Securities) Regulations, 2018; and

(ii)   The Securities and Exchange Board of India (Delisting of Equity Shares) Regulations, 2009; 

2.   Board processes:
  We further report that:

2.1   The Board of Directors of Company as on 31st March 2020 comprised of:

(i)   Four Executive Directors;

(ii)   Two Non-Executive Nominee Directors, namely Mr B. Babu Rao and Mr. Stephen Pagliuca; and

(iii)   Five  Non-Executive  Independent  Directors,  namely  Mr  Rakesh  Makhija  who  is  Non-Executive-Independent 
Chairman, Mr Rohit Bhagat, Mr S. Vishvanathan, Mr Girish Paranjpe, and Mrs Ketaki Bhagwati who is a woman 
Independent Director. 

2.2   The processes relating to the following changes in the composition of the board of Directors during the year were 

carried out in compliance with the provisions of the Act and LODR:

(i)   Re-appointment of Mrs Usha Sangwan (DIN 02609263) as Director retiring by rotation at 25th AGM who later 

on resigned from the Board of Directors of the Bank on 12th December 2019,

(ii)   Appointment of Mr. Rakesh Makhija (DIN 00117692) as Non-Executive (Part-time) Chairman of the Bank for a 

period of 3 years wef 18th July 2019 up to 17th July 2022 at the 25th AGM

(iii)   Re-appointment  of  Mr  Rajiv  Anand  (DIN  02541753)  and  Mr.  Rajesh  Dhahiya  (DIN  07508488)  as  Executive 
Directors of the Bank for a period of 3 years w.e.f 4th August 2019 up to 3rd August 2022 and appointment 
of Mr Pralay Mondal as Executive Director (DIN 00117994) for a period of 3 years w.e.f 1st August 2019 to 
31st July 2022.

(iv)   Re-appointment of Mr S. Vishvanathan (DIN 02255828) as an Independent director of the Bank for his second 
term of 3 years w.e.f 11th February 2020 to 10th February 2023 at Postal Ballot concluded on 10th January 2020.

(v)   Appointment  of  Mr.  Puneet  Sharma  as  Chief  Financial  Officer  and  Key  Managerial  Personnel  of  the  Bank  

w.e.f. 6th March 2020, pursuant to resignation of Mr. Jairam Sridharan.

2.3   Adequate notice was given to all the directors to enable them to plan their schedule for the Board meetings, except 

for one meeting which was convened at a shorter notice to transact urgent business.

2.4   Notice of Board meetings and Committee meetings was sent to all directors at least seven days in advance for all the 

meetings held during the audit period.

2.5   Agenda and detailed notes on agenda were sent to the directors at least seven days before the board meetings, other 

than those which included price sensitive information. 

2.6   Agenda  and  detailed  notes  on  agenda  for  the  following  items  were  either  circulated  separately  less  than  seven 
days  before  or  at  the  Board  meetings  and  consent  of  the  Board  for  so  circulating  them  was  duly  obtained  as 
required under SS-1:

(i)   Supplementary  agenda  notes  and  annexures  in  respect  of  unpublished  price  sensitive  information  such  as 

audited financial statement/ results, unaudited financial results and connected papers, and

(ii)   Additional subjects/ information/ presentations and supplementary notes.

162

Statutory Reports 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2.7   A system exists for directors to seek and obtain further information and clarifications on the agenda items before the 

meetings and for their meaningful participation at the meetings.

2.8   We note from the minutes verified that, at the Board meetings held during the year:

(i)   Majority decisions were carried through; and

(ii)   No dissenting views were expressed by any Board member on any of the subject matters discussed, that were 

required to be captured and recorded as part of the minutes.

3.   Compliance mechanism

There  are  reasonably  adequate  systems  and  processes  in  the  Company,  commensurate  with  the  Company’s  size  and 
operations, to monitor and ensure compliance with applicable laws, rules, regulations and guidelines.

4.   Specific events/ actions

4.1   During the year, the following specific events/ actions having a major bearing on the company’s affairs took place, in 

pursuance of the above referred laws, rules, regulations and standards :

(i)   Approval  of  members  was  accorded  by  way  of  a  special  resolution  passed  in  the  25th  AGM  for  borrowing/ 
raising  of  funds  denominated  in  Indian  rupees  or  any  other  permitted  foreign  currency  ,  by  issue  of  debt 
securities including but not limited to long term bonds, green bonds, non-convertible debentures, perpetual 
debt instruments and Tier II Capital Bonds or such other debt market security permitted by RBI, from time to 
time, on a private placement basis and or making offers/invitations thereof in one or more tranches within a 
period of one year of passing of the resolution upto a limit of ₹ 35,000 crores, in domestic and/ or overseas 
market within the overall outstanding borrowing limits of the Bank.

(ii)   Approval of members was accorded by way of special resolution passed through postal ballot on 21st August 
2019  for  raising  funds  through  issue  of  equity  shares/  depository  receipts  and/or  any  other  instruments  or 
securities  representing  either  equity  shares  and/or  convertible  securities  linked  to  equity  shares  including 
through  Qualified  Institutional  Placements/  American  Depository  Receipts/  Global  Depository  Receipts/ 
preferential allotment or such other permissible mode/or combination thereof, in one or more tranches for an 
aggregate amount not exceeding ₹ 18,000 crores.

(iii)   The  Committee  of  Whole-Time  Directors  at  its  meeting  held  on  26th  September  2019  approved  allotment 
19,87,28,139 equity shares at a price of ₹629/- per equity share, pursuant to Qualified Institutional Placement in 
accordance with Chapter VI of Securities Exchange Board of India (Issue of Capital and Disclosure Requirements) 
Regulations, 2018 and Section 42 of the Companies Act, 2013 and rules made thereunder.

(iv)  Approval of members was accorded by way of a special resolution passed through postal ballot on 9th January 
2020 for re-appointment (Second Term) of Mr. S. Vishvanathan (DIN 02255828) as Non-Executive Independent 
Director of the Company from 11th February 2020 to 10th February 2023.

(v)   The Committee of Whole-Time Directors on 30th January 2020 approved allotment of 41,750 Senior Unsecured 
Redeemable Non-Convertible Debentures of face value of ₹10 lakh each aggregating to ₹4,175 crores at coupon 
rate of 7.65% p.a on a private placement basis.

(vi)   During the audit period, the Bank has allotted equity shares under ESOS, as follows: 

(a)  During  the  Quarter  1  i.e.  from  April  1,  2019  to  June  30,  2019  an  aggregate  25,17,255  equity  shares  of  

₹2 each were allotted. 

(b)  During the Quarter 2 i.e. from July 1, 2019 to September 30, 2019 an aggregate of 9,07,983 equity shares 

of ₹ 2/- each were allotted.

(c)  During the Quarter 3 i.e. from October 1, 2019 to December 31, 2019 an aggregate of 5,97,330 equity 

shares of ₹2/- each were allotted.

163

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Other Reports

(d) 

 During the Quarter 4 i.e. from January 1, 2020 to March 31, 2020 an aggregate of 19,24,971 equity shares of 
₹2/- each were allotted.

Date  : 29.04.2020 
Place  : Mumbai  

For BNP & Associate
Company Secretaries
 Firm Registration. No. P2014MH037400
 PR. No: 637/2019

 B. Narasimhan
 Partner
 FCS No: 1303 / C P No: 10440
UDIN: F001303B000185652

Note: This report is to be read with our letter of even date which is annexed as Annexure A and forms an integral part of this report

164

Statutory Reports 
 
  
 
Annexure A

ToThe Members
Axis Bank Limited
Trishul, 3rd Floor,
Opp. Samartheshwar Temple, 
Law Garden Ellisbridge,
Ahmedabad – 380 006
Gujarat

Secretarial Audit Report of even date is to be read along with this letter.

1.   The Company’s management is responsible for maintenance of secretarial records and compliance with the provisions of 
corporate and other applicable laws, rules, regulations and standards. Our responsibility is to express an opinion on the 
secretarial records produced for our audit.

 2.   We have followed such audit practices and processes as we considered appropriate to obtain reasonable assurance 

about the correctness of the contents of the secretarial records. 

 3.   While  forming  an  opinion  on  compliance  and  issuing  this  report,  we  have  also  considered  compliance  related  action 

taken by the company after 31st March 2020 but before the issue of this report.

4.   We have considered compliance related actions taken by the company based on independent legal /professional opinion 

obtained as being in compliance with law.

5.   We have verified the secretarial records furnished to us on a test basis to see whether the correct facts are reflected 
therein.  We  also  examined  the  compliance  procedures  followed  by  the  company  on  a  test  basis.  We  believe  that  the 
processes and practices we followed, provides a reasonable basis for our opinion. 

6.  We have not verified the correctness and appropriateness of financial records and Books of Accounts of the Bank.

7.   We have obtained the management’s representation about the compliance of laws, rules and regulations and happening 

of events, wherever required.

 8.   Our Secretarial Audit Report is neither an assurance as to the future viability of the Bank nor of the efficacy or effectiveness 

with which the management has conducted the affairs of the Company.

Date  : 29.04.2020 
Place  : Mumbai  

For BNP & Associate
Company Secretaries
 Firm Registration. No. P2014MH037400
 PR. No: 637/2019

 B. Narasimhan
 Partner
 FCS No: 1303 / C P No: 10440
UDIN: F001303B000185652

165

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Other Reports

Certificate of Non-Disqualification of Directors
(Pursuant to Regulation 34(3) and Schedule V Para C clause (10)(i) of the SEBI (Listing Obligations and Disclosure 

Requirements) Regulations, 2015)

To

The Members
Axis Bank Limited
Trishul, 3rd Floor,
Opp. Samartheshwar Temple, 
Law Garden Ellisbridge,
Ahmedabad – 380 006
Gujarat

We have examined the relevant registers, records, forms, returns and disclosures received from the Directors  of Axis Bank 
Limited  having  Corporate  Identity  Number  (CIN):  L65110GJ1993PLC020769  and  having  its  Registered  Office  at  Trishul, 
3rd Floor, Opp. Samartheshwar Temple, Law Garden Ellisbridge, Ahmedabad – 380 006, Gujarat  (hereinafter  referred  to  as  ‘the 
Company’), produced before us by the Company for the purpose of issuing this Certificate, in accordance with Regulation 34(3) 
read with Schedule V Para-C Sub Clause 10(i) of the Securities Exchange Board of India (Listing Obligations and Disclosure 
Requirements) Regulations, 2015.

In our opinion and to the best of our information and according to the verifications (including Directors Identification Number 
(DIN) status at the portal of Ministry of Corporate Affairs (MCA) i.e., www.mca.gov.in) as considered necessary and explanations 
furnished to us by the Company & its Officers, we hereby certify that none of the Directors on the Board of the Company 
as stated below for Financial Year ending on March 31, 2020, have been debarred or disqualified from being appointed or 
continuing as Directors of Companies by Securities and Exchange Board of India, Ministry of Corporate Affairs, or any such 
other Statutory Authority.

Sr. No. Name of Director

1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
10. 
11. 

Mr. Rakesh Makhija
Mr. Pralay Mondal
Mr. Baburao Busi
Mr. Amitabh Chaudhry
Mr. Girish Paranjpe
Mr. Srinivas Vishvanathan
Mr. Rajiv Anand
Mr. Rohit Bhagat
Ms. Ketaki Bhagwati
Mr. Rajeshkumar Dahiya
Mr. Stephen Pagliuca

DIN

00117692
00117994
00425793
00531120
02172725
02255828
02541753
02968574
07367868
07508488
 07995547

Date of appointment in Company(*)

27.10.2015
01.08.2019
19.01.2016
01.01.2019
02.11.2018
11.02.2015
12.05.2016
16.01.2013
19.01.2016
12.05.2016
 19.12.2017

Note: (*) The date of appointment is as per the date reflected in MCA records.

Ensuring  the  eligibility  of  /  for  the  appointment  /  continuity  of  every  Director  on  the  Board  is  the  responsibility  of  the 
Management of the Company. Our responsibility is to express an opinion on these based on our verification. This certificate is 
neither an assurance as to the future viability of the Company nor of the efficiency or effectiveness with which the Management 
has conducted the affairs of the Company.

For BNP & Associate
Company Secretaries
 Firm Registration. No. P2014MH037400
 PR. No: 637/2019

 B. Narasimhan
 Partner
 FCS No: 1303 / C P No: 10440

Date  : 29.04.2020 
Place  : Mumbai  

166

Statutory Reports 
Financial Statements

168  Independent Auditor’s Report - Standalone Financial Statements

176  Standalone Financial Statements

254  Independent Auditor’s Report - Consolidated Financial Statements

262  Consolidated Financial Statements

309  Form AOC 1

310  Basel III Disclosures

Standalone Financial Statements

Independent Auditor’s Report
To the Members of Axis Bank Limited

Report on the Audit of the Standalone Financial Statements

Opinion

We have audited the accompanying standalone financial statements of Axis Bank Limited (“the Bank”), which comprise the 
Standalone  Balance  Sheet  as  at  March  31,  2020,  the  Standalone  Profit  and  Loss  Account  and  the  Standalone  Cash  Flow 
Statement  for  the  year  then  ended  and  notes  to  the  standalone  financial  statements  including  a  summary  of  significant 
accounting policies and other explanatory information (hereinafter referred to as “the standalone financial statements”).

In our opinion and to the best of our information and according to the explanations given to us, the aforesaid standalone 
financial statements give the information required by the Banking Regulation Act, 1949 as well as the Companies Act, 2013 
(“the Act”) in the manner so required for banking companies and give a true and fair view in conformity with the accounting 
principles generally accepted in India, of the state of affairs of the Bank as at March 31, 2020, its profit and its cash flows for 
the year ended on that date.

Basis for Opinion

We  conducted  our  audit  in  accordance  with  Standards  on  Auditing  (SAs)  specified  under  Section  143(10)  of  the  Act.  Our 
responsibilities under those Standards are further described in the Auditor’s Responsibilities for the Audit of the Standalone 
Financial Statements section of our report. We are independent of the Bank in accordance with the Code of Ethics issued by 
the Institute of Chartered Accountants of India (“ICAI”) together with the ethical requirements that are relevant to our audit 
of the standalone financial statements under the provisions of the Act and Rules thereunder and we have fulfilled our other 
ethical responsibilities in accordance with these requirements and the Code of Ethics. We believe that the audit evidence we 
have obtained is sufficient and appropriate to provide a basis for our opinion on the standalone financial statements.

Key Audit Matters 

Key audit matters are those matters that, in our professional judgment, were of most significance in our audit of the standalone 
financial statements of the current year. These matters were addressed in the context of our audit of the standalone financial 
statements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. We 
have determined the matters described below to be the key audit matters to be communicated in our report.

Sr. No. Key audit matters

How our audit addressed the key audit matter

Information Technology (IT) Controls Framework
The  Bank  has  a  complex  IT  architecture  to  support 
its  day  to  day  business  operations.  The  volume 
of  transactions  processed  and  recorded  is  huge. 
Moreover,  a  transaction  may  be  required  to  be 
recorded across multiple applications depending upon 
the  process  and  each  application  has  different  rules 
and a different set of user access and authority matrix. 
These  applications  are  interlinked  using  different 
technologies  so  that  data  transfer  happens  in  real 
time  or  at  a  particular  time  of  the  day;  in  batches  or 
at a transaction level and in an automated manner or 
manually. The  Core  Banking  Solution  (CBS)  itself  has 
many interfaces. All these data streams directly affect 
the financial accounting and reporting process of the 
Bank.

IT audit specialists are an integral part of our engagement team. Our approach 
of testing IT General Controls (ITGC) and IT Application Controls (ITAC) is risk 
based and business centric.

As  part  of  our  IT  controls  testing,  we  have  tested  ITGC  as  well  as  ITAC.  The 
focus  of  testing  of  ITGCs  was  based  on  the  various  parameters  such  as 
Completeness,  Validity,  Identification,  Authentication  Authorization,  Integrity 
and  Accountability.  On  the  other  hand,  focus  of  testing  automated  controls 
from  applications  was  whether  the  controls  prevent  or  detect  unauthorized 
transactions and support financial objectives including completeness, accuracy, 
authorization and validity of transactions.

We  gathered  a  comprehensive  understanding  of  IT  applications  landscape 
implemented at the Bank. It was followed by process understanding, mapping 
of applications to the same and understanding financial risks posed by people-
process and technology.

In  ITGC  testing  we  reviewed,  on  sample  basis,  control  areas  such  as  User 
Management,  Change  Management,  Systems  Security,  Incident  Management, 
Physical & Environmental Security, Backup and Restoration, Business Continuity 
and Disaster Recovery, Service Level Agreement.

1.

168

Financial StatementsSr. No. Key audit matters

How our audit addressed the key audit matter

The Bank has a process for identifying the applications 
where the controls are embedded. It also has a process 
to ensure that systems, processes and controls remain 
relevant.  The  Bank’s  IT  control  framework  includes 
automated,  semi-automated  and  manual  controls 
designed  to  address  identified  risks.  IT  controls  are 
stated  in  Entity  Level  Controls  (ELC),  IT  General 
Controls (ITGC) and IT Application Controls (ITAC). 

We  have  identified  IT  Controls  Framework  as  a  Key 
Audit Matter as the Bank’s business is highly dependent 
on technology, the IT environment is complex and the 
design and operating effectiveness of IT controls have a 
direct impact on its financial reporting process. Review 
of  these  controls  allows  us  to  provide  assurance  on 
the  integrity  and  completeness  of  data  processed 
through various IT applications which are used for the 
preparation of financial reports.

2.

Classification, Provisioning and Write off of 
Advances
(Refer  note  5.2  of  schedule  17  and  note  1.2,  2.1.1 
and  2.1.5  of  schedule  18  to  the  standalone  financial 
statements)

The  Bank’s  portfolio  of  advances  to  customers 
amounts to ` 571,424.16 crores as at March 31, 2020 
comprising  of  wholesale  banking  and  Retail  banking 
customer.

required  under 

Income  Recognition,  Asset 
As 
Classification  and  provisioning  norms  (IRAC  norms), 
guidelines  on  COVID  19  related  Regulatory  Package 
dated March 27, 2020 and April 17, 2020 issued by the 
Reserve Bank of India (the “RBI”) (‘Regulatory Package’) 
and  other  circulars,  notifications  and  directives 
issued  by  the  RBI,  the  Bank  classifies  advances  into 
performing  and  non-performing  advances  which 
consists of Standard, Sub-standard, Doubtful and Loss 
and makes appropriate provisions.

The  Bank,  as  per  its  governing  framework,  identifies 
standard  advances  which  require  higher  provision 
based  on  its  evaluation  of  risk  and  internal  ratings. 
The  Bank  also  makes  provisions  against  identified 
categories  of  non-fund  based  facilities,  basis  the 
internal assessment and evaluation. The Bank identifies 
sectors wherein the Bank perceives stress and makes 
higher  provisions.  The  Bank  also  identifies  accounts 
which  are  to  be  technically  written  off  based  on  the 
framework approved by the Bank’s Board of Directors. 

For  ITAC,  we  carried  out  on  sample  basis,  compliance  tests  of  system 
functionality  in  order  to  assess  the  accuracy  of  system  calculations.  We  also 
carried out procedures such as validations and limit checks on data entered into 
applications, approvals, process dependencies and restriction on time period in 
which transactions may be recorded. 

We  tested  the  control  environment  using  various  techniques  such  as  inquiry, 
review  of  documentation/record/reports,  observation  and  re-performance. 
We  also  tested  few  controls  using  negative  testing  technique.  We  had  taken 
adequate samples of instances for our tests.

Wherever  deviations  were  noted  either  the  same  were  explained  to  our 
satisfaction  or  we  tested  compensating  controls  and  performed  alternate 
procedures, where necessary, to draw comfort.

Our audit procedures included, but were not limited to the following:

Provisions for Corporate advances against specific individual loans (Wholesale 
banking customer)

1. 

Tested  the  key  controls  over  borrower  risk  grading  for  wholesale 
loans  (larger  customer  exposures  that  are  monitored  individually)  for 
classification of such loans as performing or non-performing advances. 

•  Tested  on  sample  basis,  the  approval  of  new  lending  facilities 
against  the  Bank’s  credit  policies,  the  performance  of  annual  loan 
assessments, and controls over the monitoring of credit quality.

•  Assessed the process for classification by the Management including 

identification of non-performing assets. 

•  Tested  loans  on  sample  basis  to  form  our  own  assessment  as  to 
whether  impairment  events  had  occurred  and  to  assess  whether 
impairments had been identified in a timely manner. 

•  For  the  selected  non-performing  loans,  assessed  Management’s 
forecast and inputs of recoverable cash flows, comments of auditor 
on  the  financial  statements,  valuation  of  underlying  security  and 
collaterals, estimates of recoverable amounts on default and other 
sources of repayment. 

•  Holding specific discussions with the credit and risk departments to 
ascertain  if  there  were  indicators  of  stress  or  an  occurrence  of  an 
event of default in a particular loan account or any product category 
which need to be considered as NPA. 

This  included  testing  controls  over  the  identification  of  exposures 
showing  signs  of  stress,  either  due  to  internal  factors  specific  to  the 
borrower or external macroeconomic factors, and testing the timeliness 
of  and  the  accuracy  of  risk  assessments  and  risk  grading  against  the 
requirements of the Bank’s lending policies and RBI IRAC norms.

2. 

The  classification,  provisioning  and  write  off  of 
advances  is  a  Key  Audit  Matter  as  the  Bank  has 
significant  credit  risk  exposure  to  a  large  number  of 
borrowers across a wide range of borrowers, products, 
industries and geographies and there is a high degree 
of complexity, uncertainty and judgement involved in 
recoverability  of  advances,  estimation  of  provisions 
thereon  and  identification  of  accounts  to  be  written 
off.

Performed credit assessments of a sample of corporate loans managed 
by a specialized group assessed as high risk or impaired, focusing on larger 
exposures assessed by the Bank as showing signs of deterioration, or in 
areas of emerging risk (assessed against external market conditions). We 
reviewed the Bank’s risk grading of the loan, their assessment of loan 
recoverability  and  the  impact  on  the  credit  provision.  To  do  this,  we 
used the information on the Borrowers loan file, discussed the case with 
the concerned officials and senior management, and performed our own 
assessment of recoverability.

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Standalone Financial Statements

Sr. No. Key audit matters

How our audit addressed the key audit matter

The  same  resulted  in  significant  audit  efforts  to 
address  the  risks  around  loan  recoverability  and  the 
determination of related provisions and write off.

Provisions  for  Retail  advances  against  specific  individual  loans  (Retail  banking 
customer)

a. 

b. 

c. 

For retail loans (smaller customer exposures not monitored individually), 
tested  controls  over  the  systems  which  record  lending  arrears, 
delinquency buckets based on the number of days loans are overdue, 
and calculate individual provisions. 

Tested  automated  calculation  and  change  Management  controls  and 
evaluated the Bank’s oversight of the portfolios, with a focus on controls 
over delinquency statistics monitoring. 

Tested  on  sample  basis  the  level  of  provisions  held  against  different 
loan  products  based  on  the  delinquency  profile  and  assumptions 
made in respect of expected recoveries, primarily from collateral held. 
We  also  carried  out  extensive  data  analytics  procedures  to  identify 
exceptions and outliers. 

Provisions estimated across loan portfolios (collective provision)

1. 

2. 

3. 

4. 

5. 

6. 

7. 

Tested the Bank’s processes for making collective provision;

Reviewed  the  Policy  for  higher  provision  for  weak  standard  advances 
and stressed sectors adopted by the Bank;

Reviewed 
adopted by the Bank;

the  Policy 

for  provision  on  non-fund 

facilities 

Validated  the  parameters  used  to  calculate  collective  provisions  with 
reference to IRAC norms, internal policy on higher provisions on weak 
standard advances, provisions on non-fund facilities;

Tested  the  completeness  and  accuracy  of  data  transferred  from 
underlying source systems used for computing collective provision;

Re-performed,  for  a  sample  of  retail  and  wholesale  portfolios,  the 
calculation of collective provisions, to determine the accuracy of the same;

Reviewed the Bank’s process for granting moratorium to borrowers as per 
the Regulatory Package announced by RBI. We tested the completeness 
and accuracy of data used for computing general provision in line with 
Regulatory package issued by RBI. With respect to additional provision 
made by the Bank on account of the impact of Covid-19 pandemic, we 
broadly  reviewed  the  underlying  assumptions  and  estimates  used  by 
the management for the same but as the extent of impact is dependent 
on future developments which are highly uncertain, we primarily relied 
on those assumptions and estimates. These assumptions and estimates 
are a subject matter of periodic review by the Bank.

Technical write off across loan portfolios 

The  Bank  has  adopted  a  framework  for  technical  write  off.  We  reviewed  the 
framework and understood the process for identification of loan portfolios to be 
technically written off. We tested on sample basis, the accounts identified during 
the year to be written off for compliance with the aforesaid framework.

Disclosure 

We  assessed  the  appropriateness  and  adequacy  of  disclosures  against  the 
relevant RBI requirements relating to NPAs including the additional disclosures 
required to be made in accordance with the Regulatory Package.

170

Financial StatementsEmphasis of Matter 

We draw attention to Note 1.2 of Schedule 18 to the standalone financial statements which explains that the extent to which 
COVID-19 pandemic will impact the financial statements, is dependent on future developments, which are highly uncertain.

Our opinion is not modified in respect of this matter.

Other Information

The  Bank’s  Board  of  Directors  is  responsible  for  the  other  information.  The  other  information  comprises  the  information 
included in the Directors’ Report and Management Discussion and Analysis forming part of the Annual Report, but does not 
include the standalone financial statements, consolidated financial statements and our auditor’s report thereon and the Pillar 
III Disclosures under the New Capital Adequacy Framework (Basel III disclosures). The other information is expected to be 
made available to us after the date of this report. 

Our opinion on the standalone financial statements does not cover the other information and the Basel III disclosures and 
accordingly, we do not express any form of assurance conclusion thereon.

In connection with our audit of the standalone financial statements, our responsibility is to read the other information identified 
above when it becomes available and, in doing so, consider whether the other information is materially inconsistent with the 
standalone financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated.

When  we  read  the  other  information,  if  we  conclude  that  there  is  a  material  misstatement  therein,  we  are  required  to 
communicate the matter to those charged with governance. 

Responsibilities of Management and Those Charged with Governance for the Standalone Financial Statements

The Bank’s Board of Directors is responsible for the matters stated in Section 134(5) of the Act with respect to the preparation 
of these standalone financial statements that give a true and fair view of the financial position, financial performance and 
cash flows of the Bank in accordance with the accounting principles generally accepted in India, including the Accounting 
Standards prescribed under Section 133 of the Act, read with the relevant rules issued thereunder, provision of Section 29 
of the Banking Regulation Act, 1949 and the circulars, guidelines and directions issued by Reserve Bank of India (“RBI”) from 
time to time. This responsibility also includes maintenance of adequate accounting records in accordance with the provisions 
of the Act for safeguarding of the assets of the Bank and for preventing and detecting frauds and other irregularities; selection 
and application of appropriate accounting policies; making judgments and estimates that are reasonable and prudent; and 
design, implementation and maintenance of adequate internal financial controls that were operating effectively for ensuring 
the accuracy and completeness of the accounting records, relevant to the preparation and presentation of the standalone 
financial statements that give a true and fair view and are free from material misstatement, whether due to fraud or error.

In preparing the standalone financial statements, Management is responsible for assessing the Bank’s ability to continue as 
a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting 
unless Management either intends to liquidate the Bank or to cease operations, or has no realistic alternative but to do so.

The Board of Directors are also responsible for overseeing the Bank’s financial reporting process.

Auditor’s Responsibilities for the Audit of the Standalone Financial Statements

Our objectives are to obtain reasonable assurance about whether the standalone financial statements as a whole are free from 
material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable 
assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with SAs will always detect 
a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually 
or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of this 
standalone financial statements. As part of an audit in accordance with SAs, we exercise professional judgment and maintain 
professional skepticism throughout the audit. We also:

171

Annual Report 2019-20Experience OpenStandalone Financial Statements

•  Identify and assess the risks of material misstatement of the standalone financial statements, whether due to fraud or error, 
design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate 
to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for 
one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override 
of internal control.

•  Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate 
in the circumstances. Under Section 143(3)(i) of the Act, we are also responsible for expressing our opinion on whether the 
Bank has adequate internal financial controls with reference to financial statements in place and the operating effectiveness 
of such controls.

•  Evaluate  the  appropriateness  of  accounting  policies  used  and  the  reasonableness  of  accounting  estimates  and  related 

disclosures made in the standalone financial statements by Management.

•  Conclude on the appropriateness of Management’s use of the going concern basis of accounting and, based on the audit 
evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on 
the Bank’s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw 
attention in our auditor’s report to the related disclosures in the standalone financial statements or, if such disclosures are 
inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s 
report. However, future events or conditions may cause the Bank to cease to continue as a going concern.

•  Evaluate the overall presentation, structure and content of the standalone financial statements, including the disclosures, 
and  whether  the  standalone  financial  statements  represent  the  underlying  transactions  and  events  in  a  manner  that 
achieves fair presentation.

We communicate with those charged with governance regarding, among other matters, the planned scope and timing of the 
audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

We also provide those charged with governance with a statement that we have complied with the relevant ethical requirements 
regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought 
to bear on our independence, and where applicable, related safeguards.

From  the  matters  communicated  with  those  charged  with  governance,  we  determine  those  matters  that  were  of  most 
significance in the audit of the standalone financial statements of the current year and are therefore the key audit matters. We 
describe these matters in our auditor’s report unless law or regulation precludes public disclosure about the matter or when, 
in extremely rare circumstances, we determine that a matter should not be communicated in our report because the adverse 
consequences of doing so would reasonably be expected to outweigh the public interest benefits of such communication.

Report on Other Legal and Regulatory Requirements

(1)  The standalone Balance Sheet and the Standalone Profit and Loss Account have been drawn up in accordance with the 
provisions of Section 29 of the Banking Regulation Act, 1949 read with Section 133 of the Act read with relevant rules 
issued thereunder.

(2)  As required under Section 143 (3) of the Act and Section 30 (3) of the Banking Regulation Act, 1949, we report that: 

a.  We have sought and obtained all the information and explanations which, to the best of our knowledge and belief, 

were necessary for the purpose of our audit and have found them to be satisfactory;

b. 

In our opinion, the transactions of the Bank, which have come to our notice, have been within the powers of the Bank;

c. 

The financial accounting systems of the Bank are centralized and therefore, accounting returns for the purpose of 
preparing financial statements are not required to be submitted by the branches; we have visited 129 branches for 
the purpose of our audit;

d. 

In our opinion, proper books of account as required by law have been kept by the Bank so far as it appears from our 
examination of those books;

172

Financial Statements 
 
 
 
e.  The standalone Balance Sheet, the standalone Profit and Loss Account and the standalone Cash Flow Statement 

dealt with by this report are in agreement with the books of account;

f. 

In  our  opinion,  the  aforesaid  standalone  financial  statements  comply  with  the  Accounting  Standards  prescribed 
under Section 133 of the Act read with relevant rules issued thereunder to the extent they are not inconsistent with 
the accounting policies prescribed by RBI;

g.  On the basis of the written representations received from the directors as on March 31, 2020, and taken on record 
by the Board of Directors, none of the directors is disqualified as on March 31, 2020 from being appointed as a 
director in terms of Section 164(2) of the Act;

h.  With respect to the adequacy of the internal financial controls with reference to financial statements of the Bank 

and the operating effectiveness of such controls, refer to our separate report in “Annexure”; 

i.  With respect to the other matters to be included in the Auditor’s Report in accordance with the requirements of 

Section 197(16) of the Act; 

In our opinion and to the best of our information and according to the explanations given to us, requirements prescribed 
under Section 197 of the Act is not applicable by virtue of Section 35B (2A) of the Banking Regulation Act, 1949. 

j.  With  respect  to  the  other  matters  to  be  included  in  the  Auditor’s  Report  in  accordance  with  Rule  11  of  the 
Companies (Audit and Auditors) Rules, 2014, in our opinion and to the best of our information and according to the 
explanations given to us:

i. 

ii. 

The  Bank  has  disclosed  the  impact  of  pending  litigations  on  its  financial  position  in  its  standalone  financial 
statements – Refer Schedule 12 read with note 2.2.16 of Schedule 18 - Contingent Liabilities to the standalone 
financial statements; 

The  Bank  has  made  provision,  as  required  under  the  applicable  law  or  accounting  standards,  for  material 
foreseeable  losses,  if  any,  on  long-term  contracts  including  derivative  contracts  -  Refer  schedule  5  read 
with note 2.2.16 of Schedule 18 to the standalone financial statements in respect of such items as it relates 
to the Bank; and

iii.  There has been no delay in transferring amounts, required to be transferred, to the Investor Education and 

Protection Fund by the Bank.

For Haribhakti & Co. LLP
Chartered Accountants
ICAI Firm Registration No.103523W / W100048

Purushottam Nyati 
Partner
Membership No. 118970
UDIN No. 20118970AAAABJ7471

Place : Mumbai
Date  : April 28, 2020

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Standalone Financial Statements

Annexure to the Independent Auditor’s Report 
[Referred  to  in  paragraph  2(h)  under  ‘Report  on  Other  Legal  and  Regulatory  Requirements’  section  in  our  Independent 
Auditor’s Report of even date to the members of Axis Bank Limited on the Standalone financial statements for the year ended 
March 31, 2020]

Report on the Internal Financial Controls with reference to Financial Statements under clause (i) of sub-section 
3 of Section 143 of the Companies Act, 2013 (“the Act”)
We have audited the internal financial controls with reference to financial statements of Axis Bank Limited (“the Bank”) as of 
March 31, 2020 in conjunction with our audit of the standalone financial statements of the Bank for the year ended on that date.

Management’s Responsibility for Internal Financial Controls

The Bank’s management is responsible for establishing and maintaining internal financial controls based on the internal control 
with  reference  to  financial  statements  criteria  established  by  the  Bank  considering  the  essential  components  of  internal 
control stated in the Guidance Note on Audit of Internal Financial Controls Over Financial Reporting (the “Guidance Note”) 
issued by the Institute of Chartered Accountants of India (“ICAI”). These responsibilities include the design, implementation 
and maintenance of adequate internal financial controls that were operating effectively for ensuring the orderly and efficient 
conduct of its business, including adherence to Bank’s policies, the safeguarding of its assets, the prevention and detection of 
frauds and errors, the accuracy and completeness of the accounting records, and the timely preparation of reliable financial 
information, as required under the Act.

Auditors’ Responsibility

Our  responsibility  is  to  express  an  opinion  on  the  Bank’s  internal  financial  controls  with  reference  to  financial  statements 
based on our audit. We conducted our audit in accordance with the Guidance Note and the Standards on Auditing specified 
under Section 143(10) of the Act to the extent applicable to an audit of internal financial controls, both issued by the ICAI. 
Those Standards and the Guidance Note require that we comply with ethical requirements and plan and perform the audit to 
obtain reasonable assurance about whether adequate internal financial controls with reference to financial statements was 
established and maintained and if such controls operated effectively in all material respects.

Our audit involves performing procedures to obtain audit evidence about the adequacy of the internal financial controls with 
reference to financial statements and their operating effectiveness.

Our audit of internal financial controls with reference to financial statements included obtaining an understanding of internal 
financial controls with reference to financial statements, assessing the risk that a material weakness exists, and testing and 
evaluating the design and operating effectiveness of internal controls based on the assessed risk. The procedures selected 
depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the standalone financial 
statements, whether due to fraud or error.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion on 
the Bank’s internal financial controls with reference to financial statements.

Meaning of Internal Financial Controls with reference to Financial Statements

A Bank’s internal financial control with reference to financial statements is a process designed to provide reasonable assurance 
regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance 
with  generally  accepted  accounting  principles.  A  Bank’s  internal  financial  control  with  reference  to    financial  statements 
includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and 
fairly reflect the transactions and dispositions of the assets of the Bank; (2) provide reasonable assurance that transactions 
are recorded as necessary to permit preparation of financial statements in accordance with the generally accepted accounting 
principles,  and  that  receipts  and  expenditures  of  the  Bank  are  being  made  only  in  accordance  with  authorisations  of  the 
management and directors of the Bank; and (3) provide reasonable assurance regarding prevention or timely detection of 
unauthorised acquisition, use, or disposition of the Bank’s assets that could have a material effect on the financial statements.

174

Financial StatementsInherent Limitations of Internal Financial Controls with reference to Financial Statements 

Because of the inherent limitations of internal financial controls with reference to  financial statements, including the possibility 
of collusion or improper management override of controls, material misstatements due to error or fraud may occur and not 
be detected. Also, projections of any evaluation of the internal financial controls with reference to financial statements to 
future periods are subject to the risk that the internal financial controls with reference to financial statements may become 
inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Opinion

In  our  opinion,  the  Bank  has,  in  all  material  respects,  adequate  internal  financial  controls  with  reference  to  the  financial 
statements and such internal financial controls with reference to financial statements were operating effectively as at March 
31, 2020, based on the internal control with reference to financial statements criteria established by the Bank considering the 
essential components of internal controls stated in the Guidance Note issued by the ICAI.

For Haribhakti & Co. LLP
Chartered Accountants
ICAI Firm Registration No.103523W / W100048

Purushottam Nyati 
Partner
Membership No. 118970
UDIN No. 20118970AAAABJ7471

Place : Mumbai
Date  : April 28, 2020

175

Annual Report 2019-20Experience OpenStandalone Financial Statements

Balance Sheet
As at 31 March, 2020

Capital and Liabilities

Capital

Reserves & Surplus

Deposits

Borrowings

Other Liabilities and Provisions

Total

Assets

Cash and Balances with Reserve Bank of India

Balances with Banks and Money at Call and Short Notice

Investments

Advances

Fixed Assets

Other Assets

Total

Contingent Liabilities

Bills for Collection

Schedule 
No.

As at  31-03-2020

As at 31-03-2019

(` in Thousands)

1 

2 

3 

4 

5 

6 

7 

8 

9 

10 

11 

 5,643,356 

 5,143,290 

 843,835,072 

 661,619,666 

 6,401,049,373 

 5,484,713,409 

 1,479,541,330 

 1,527,757,792 

 421,579,030 

 330,731,159 

 9,151,648,161 

 8,009,965,316 

 849,592,391 

 350,990,339 

 123,090,412 

 321,056,014 

 1,567,343,203 

 1,749,692,759 

 5,714,241,564 

 4,947,979,721 

 43,128,970 

 40,366,358 

 854,251,621 

 599,880,125 

 9,151,648,161 

 8,009,965,316 

12 

 9,229,687,554 

 7,557,652,685 

 478,427,586 

 519,728,573 

Significant Accounting Policies and Notes to Accounts

17 & 18

Schedules referred to above form an integral part of the Balance Sheet

In terms of our report attached.

For Haribhakti & Co. LLP
Chartered Accountants  
Firm Registration No.: 103523W/W100048

For Axis Bank Ltd.

Rakesh Makhija
Chairman

Purushottam Nyati
Partner  
Membership No.: 118970

S. Vishvanathan
Director

Girish Paranjpe
Director

B. Babu Rao
Director

Amitabh Chaudhry
Managing Director & CEO

Date  : 28 April, 2020
Place : Mumbai

Girish V. Koliyote
Company Secretary

Puneet Sharma
Chief Financial Officer

176

Financial StatementsProfit & Loss Account
For the year ended 31 March, 2020

I

Income

Interest earned

Other income

Total

II

Expenditure

Interest expended

Operating expenses

Provisions and contingencies

Total

III Net Profit for the year (I - II)

Balance in Profit & Loss Account brought forward from previous year

IV Amount Available for Appropriation

V

Appropriations:

Transfer to Statutory Reserve

Transfer to/(from) Investment Reserve

Transfer to Capital Reserve

Transfer to Reserve Fund

Transfer to Investment Fluctuation Reserve

Dividend paid (includes tax on dividend) 

Balance in Profit & Loss Account carried forward

Total

VI

Earnings per Equity Share 

(Face value `2/- per share) 

Basic (in `)

Diluted (in `)

Schedule 
No.

Year ended  
31-03-2020

(` in Thousands)

Year ended  
31-03-2019

13 

14 

15 

16 

 626,351,574 

 549,857,707 

 155,365,607 

 131,303,394 

 781,717,181 

 681,161,101 

 374,289,538 

 332,775,970 

 173,046,243 

 158,334,077 

18 (2.1.1)

 218,109,246 

 143,284,971 

 765,445,027 

 634,395,018 

 16,272,154 

 46,766,083 

 243,229,953 

 230,430,518 

 259,502,107 

 277,196,601 

 4,068,038 

 11,691,521 

 - 

 (1,034,894)

 3,405,245 

 1,250,935 

 8,502 

 3,280,000 

 2,888,581 

 6,280 

 6,000,000 

 - 

 245,851,741 

 259,282,759 

 259,502,107 

 277,196,601 

 5.99 

 5.97 

 18.20 

 18.09 

18 (2.2.1)

18 (2.2.3)

18 (2.2.2)

18 (2.2.6)

18 (2.2.4)

Significant Accounting Policies and Notes to Accounts

17 & 18

Schedules referred to above form an integral part of the Profit and Loss Account

In terms of our report attached.

For Haribhakti & Co. LLP
Chartered Accountants  
Firm Registration No.: 103523W/W100048

For Axis Bank Ltd.

Rakesh Makhija
Chairman

Purushottam Nyati
Partner  
Membership No.: 118970

S. Vishvanathan
Director

Girish Paranjpe
Director

B. Babu Rao
Director

Amitabh Chaudhry
Managing Director & CEO

Date  : 28 April, 2020
Place : Mumbai

Girish V. Koliyote
Company Secretary

Puneet Sharma
Chief Financial Officer

177

Annual Report 2019-20Experience OpenStandalone Financial Statements

Cash Flow Statement
For the year ended 31 March, 2020

Cash flow from operating activities

Net profit before taxes

Adjustments for:

Depreciation on fixed assets

Depreciation on investments

Amortisation of premium on Held to Maturity investments

Provision for Non Performing Assets (including bad debts)

Provision on standard assets

Provision on unhedged foreign currency exposure

Profit/(loss) on sale of land, buildings and other assets (net)

Provision for country risk

Year ended 
31-03-2020

(` in Thousands)

Year ended 
31-03-2019

 49,042,266 

 69,740,881 

 7,729,508 

 7,097,249 

 1,359,912 

 3,000,160 

 3,538,847 

 3,207,410 

 127,555,268 

 102,214,828 

 14,513,249 

 8,097,890 

 (106,800)

 44,813 

 121,721 

 187,900 

 229,014 

 - 

Provision for restructured assets/strategic debt restructuring/sustainable structuring

 (154,980)

 (196,572)

Provision for other contingencies

Dividend from Subsidiaries

Adjustments for:

(Increase)/Decrease in investments

(Increase)/Decrease in advances

Increase /(Decrease) in deposits

(Increase)/Decrease in other assets

Increase/(Decrease) in other liabilities & provisions

Direct taxes paid

Net cash flow from operating activities

Cash flow from investing activities

Purchase of fixed assets

(Increase)/Decrease in Held to Maturity investments

Increase in Investment in Subsidiaries

Proceeds from sale of fixed assets 

Dividend from Subsidiaries

Net cash used in investing activities

178

 42,050,763 

 7,005,966 

 (2,402,561)

 (1,311,000)

 243,292,006 

 199,273,726 

 242,642,832 

 (40,070,291)

 (869,492,216)

 (649,869,997)

 916,335,964 

 948,486,186 

 (257,994,454)

 (106,579,694)

 49,702,444 

 52,991,110 

 (28,353,805)

 (28,561,806)

 296,132,771 

 375,669,234 

 (10,719,744)

 (8,316,648)

 (89,455,847)

 (178,957,069)

 (67,000)

 (1,934,115)

 169,658 

 531,616 

 2,402,561 

 1,311,000 

 (97,670,372)

 (187,365,216)

Financial StatementsCash flow from financing activities

Proceeds/(Repayment) from issue of subordinated debt, perpetual debt & upper Tier II instruments (net)

 (20,000,000)

 (17,000,000)

Year ended 
31-03-2020

(` in Thousands)

Year ended 
31-03-2019

Increase/(Decrease)  in  borrowings  (excluding  subordinated  debt,  perpetual  debt  &  upper  Tier  II 
instruments) (net)

Proceeds from issue of share capital 

Proceeds from share premium (net of share issue expenses)

Payment of dividend (including dividend distribution tax)

Net cash generated from financing activities

Effect of exchange fluctuation translation reserve

Net increase in cash and cash equivalents

Cash and cash equivalents at the beginning of the year

Cash and cash equivalents at the end of the year

Notes to the Cash Flow Statement:

1.   Cash and cash equivalents includes the following

 (28,216,462)

 64,596,346 

 500,066 

 10,212 

 151,784,664 

 1,706,853 

 (2,888,581)

 - 

 101,179,687 

 49,313,411 

 994,364 

 (119,982)

 300,636,450 

 237,497,447 

 672,046,353 

 434,548,906 

 972,682,803 

 672,046,353 

   Cash and Balances with Reserve Bank of India (Refer Schedule 6)

 849,592,391 

 350,990,339 

   Balances with Banks and Money at Call and Short Notice (Refer Schedule 7)

 123,090,412 

 321,056,014 

   Cash and cash equivalents at the end of the year
2.    Amount of Corporate Social Responsibility related expenses spent during the year in cash `95.61 

 972,682,803 

 672,046,353 

crores (previous year `137.02 crores)

In terms of our report attached.

For Haribhakti & Co. LLP
Chartered Accountants  
Firm Registration No.: 103523W/W100048

For Axis Bank Ltd.

Rakesh Makhija
Chairman

Purushottam Nyati
Partner  
Membership No.: 118970

S. Vishvanathan
Director

Girish Paranjpe
Director

B. Babu Rao
Director

Amitabh Chaudhry
Managing Director & CEO

Date  : 28 April, 2020
Place : Mumbai

Girish V. Koliyote
Company Secretary

Puneet Sharma
Chief Financial Officer

179

Annual Report 2019-20Experience OpenStandalone Financial Statements

Schedules forming part of the Balance Sheet
As at 31 March, 2020

Schedule 1 - Capital

Authorised Capital
4,250,000,000 (Previous year - 4,250,000,000) Equity Shares of `2/- each
Issued, Subscribed and Paid-up capital
2,821,677,934 (Previous year - 2,571,644,871) Equity Shares of `2/- each fully paid-up

Schedule 2 - Reserves and Surplus

I.

II.

III.

Statutory Reserve
Opening Balance
Additions during the year

Share Premium Account
Opening Balance
Additions during the year
Less: Share issue expenses

Investment Reserve Account
Opening Balance
Additions during the year
Deductions during the year

IV. General Reserve

Opening Balance
Additions during the year

V.

Capital Reserve
Opening Balance
Additions during the year [Refer Schedule 18 (2.2.1)]

VI. Foreign Currency Translation Reserve [Refer Schedule 17 (5.6)]

Opening Balance
Additions during the year
Deductions during the year

VII. Reserve Fund
Opening Balance
Additions during the year [Refer Schedule 18 (2.2.3)]

VIII. Investment Fluctuation Reserve

Opening Balance
Additions during the year [Refer Schedule 18 (2.2.2)]

IX. Balance in Profit & Loss Account brought forward

Adjustments during the year*
Balance in Profit & Loss Account
Total

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 8,500,000 

 8,500,000 

 5,643,356 

 5,143,290 

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 127,451,247 
 4,068,038 
 131,519,285 

 259,597,373 
 152,488,174 
 (703,510)
 411,382,037 

 -   
 - 
 -   
 -   

 3,543,100 
 -   
 3,543,100 

 20,923,889 
 3,405,245 
 24,329,134 

 792,850 
 994,363 
 -   
 1,787,213 

 81,254 
 8,502 
 89,756 

 6,000,000 
 3,280,000 
 9,280,000 
 245,851,741 
 16,052,806 
 261,904,547 
 843,835,072 

 115,759,726 
 11,691,521 
 127,451,247 

 257,890,520 
 1,706,853 
 -   
 259,597,373 

 1,034,894 
 - 
 (1,034,894)
 -   

 3,543,100 
 -   
 3,543,100 

 19,672,954 
 1,250,935 
 20,923,889 

 912,832 
 -   
 (119,982)
 792,850 

 74,974 
 6,280 
 81,254 

 -   
 6,000,000 
 6,000,000 
 259,282,759 
 (16,052,806)
 243,229,953 
 661,619,666 

*During the previous year ended 31 March, 2019, the Bank had made a provision amounting to `1,605.28 crores towards Land held as non-banking 
asset  through  the  reserves  and  surplus,  as  permitted  by  RBI.  During  the  year  ended  31  March,  2020,  the  said  provision  has  been  recognised  as 
part of provisions & contingencies in the profit and loss account with consequential reversal in the reserves and surplus, as advised by RBI. [Refer 
Schedule 18 (2.1.43) ]

180

Financial StatementsSchedule 3 - Deposits

A.

I.

II.
III.

B.

I.
II.

Demand Deposits
(i)   From banks
(ii)   From others
Savings Bank Deposits
Term Deposits
(i)   From banks
(ii)   From others
Total
Deposits of branches in India
Deposits of branches outside India
Total

Schedule 4 - Borrowings

I.

II.

Borrowings in India
(i)   Reserve Bank of India
(ii)   Other banks #
(iii)  Other institutions & agencies **
Borrowings outside India
Total
Secured borrowings included in I & II above

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 38,888,253 
 862,256,063 
 1,735,916,234 

 47,219,608 
 845,433,682 
 1,541,288,064 

 343,218,323 
 3,420,770,500 
 6,401,049,373 
 6,357,696,472 
 43,352,901 
 6,401,049,373 

 232,371,412 
 2,818,400,643 
 5,484,713,409 
 5,466,197,810 
 18,515,599 
 5,484,713,409 

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 116,190,000 
 650,000 
 808,092,100 
 554,609,230 
 1,479,541,330 
 119,035,398 

 144,000,000 
 2,785,000 
 683,583,472 
 697,389,320 
 1,527,757,792 
 144,000,000 

#    Borrowings  from  other  banks  include  Subordinated  Debt  of  `15.00  crores    (previous  year  `35.00  crores)  in  the  nature  of  Non-Convertible 

Debentures and Perpetual Debt of Nil (previous year `50.00 crores) [Also refer Note 18 (2.1.2)]

**  Borrowings from other institutions & agencies include Subordinated Debt of `17,490.00 crores (previous year `19,470.00 crores) in the nature of 

Non-Convertible Debentures and Perpetual Debt of `7,000.00 crores (previous year  `6,950.00 crores) [Also refer Note 18 (2.1.2)]

Schedule 5 - Other Liabilities and Provisions

Bills payable
Inter-office adjustments (net)
Interest accrued
Proposed dividend (includes tax on dividend) [Refer Schedule 17 (5.20) and Schedule 18 (2.2.6)]
Contingent provision against standard assets [Refer Schedule 18 (2.1.8)]

I.
II.
III.
IV.
V.
VI. Others (including provisions)

Total

Schedule 6 - Cash and Balances with Reserve Bank of India

I.
II.

Cash in hand (including foreign currency notes)
Balances with Reserve Bank of India
(i)   in Current Account
(ii)   in Other Accounts
Total

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 36,897,894 
 -   
 31,008,096 
 -   
 45,197,371 
 308,475,669 
 421,579,030 

 37,854,366 
 -   
 45,522,438 
 -   
 30,404,383 
 216,949,972 
 330,731,159 

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 79,878,972 

 42,132,147 

 209,713,419 
 560,000,000 
 849,592,391 

 263,858,192 
 45,000,000 
 350,990,339 

181

Annual Report 2019-20Experience OpenStandalone Financial Statements

Schedule 7 - Balances with Banks and Money at Call and Short Notice

I.

In India
(i)   Balance with Banks

(a)   in Current Accounts 
(b)   in Other Deposit Accounts
(ii)   Money at Call and Short Notice

(a)   With banks
(b)   With other institutions 

Total

II. Outside India

(i)   in Current Accounts
(ii)   in Other Deposit Accounts
(iii)  Money at Call & Short Notice
Total
Grand Total (I+II)

Schedule 8 - Investments

I.

II.

Investments in India in -
(i)   Government Securities ##
(ii)   Other approved securities
(iii)  Shares
(iv)  Debentures and Bonds 
(v)   Investment in Subsidiaries/Joint Ventures
(vi)  Others (Mutual Fund units, CD/CP, PTC etc.) 
Total Investments in India
Investments outside India in -
(i)   Government Securities (including local authorities)
(ii)   Subsidiaries and/or joint ventures abroad
(iii)  Others (Equity Shares and Bonds)
Total Investments outside India
Grand Total (I+II)

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 605,423 
 25,668,577 

 2,419,842 
 31,712,577 

 - 
 - 
 26,274,000 

 - 
 191,610,699 
 225,743,118 

 42,990,128 
 725,119 
 53,101,165 
 96,816,412 
 123,090,412 

 42,478,364 
 5,177,257 
 47,657,275 
 95,312,896 
 321,056,014 

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 1,219,180,739 
 - 
 11,552,354 
 205,529,143 
 18,094,821 
 59,704,124 
 1,514,061,181 

 40,634,795 
 4,833,428 
 7,813,799 
 53,282,022 
 1,567,343,203 

 1,168,229,051 
 - 
 9,594,584 
 392,845,209 
 18,027,821 
 112,641,005 
 1,701,337,670 

 34,164,807 
 4,833,428 
 9,356,854 
 48,355,089 
 1,749,692,759 

##   Includes securities costing `34,501.78 crores (previous year `29,283.94 crores) pledged for availment of fund transfer facility, clearing facility and 

margin requirements 

Schedule 9 - Advances 

A. 

B. 

(i) Bills purchased and discounted 
(ii) Cash credits, overdrafts and loans repayable on demand 
(iii) Term loans #

Total
Secured by tangible assets $

(i)
(ii) Covered by Bank/Government Guarantees &&
(iii) Unsecured
Total

182

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 145,282,883 
 1,578,453,784 
 3,990,504,897 
 5,714,241,564 
 4,127,706,073 
 17,284,147 
 1,569,251,344 
 5,714,241,564 

 155,366,966
 1,503,567,259
 3,289,045,496 
 4,947,979,721 
 3,535,163,307
 33,887,710
 1,378,928,704
 4,947,979,721 

Financial Statements 
  
  
  
  
 
 
 
 
 
 
 
C. 

I.

Advances in India
(i)   Priority Sector
(ii)   Public Sector
(iii)  Banks
(iv)  Others
Total

II. Advances Outside India
(i)   Due from banks
(ii)   Due from others -

(a)   Bills purchased and discounted
(b)   Syndicated loans
(c)   Others

Total
Grand Total (CI+CII)

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 1,438,593,307 
 134,270,813 
 21,809,078 
 3,673,182,725 
 5,267,855,923 

 1,188,930,411 
 65,894,406 
 43,110,224 
 3,268,892,314 
 4,566,827,355 

 25,828,342 

 20,815,655 

 28,288,691 
 26,001,299 
 366,267,309 
 446,385,641 
 5,714,241,564 

 23,843,213 
 47,840,704 
 288,652,794 
 381,152,366 
 4,947,979,721 

 # 

 Net of borrowings under Inter Bank Participation Certificate (IBPC) `1,500.00 crores (previous year `2,750.00 crores), includes lending under IBPC 
`2,900.10 crores (previous year `3,529.50 crores) 
Includes advances against book debts   

$ 
&&  Includes advances against L/Cs issued by other banks 

Schedule 10 - Fixed Assets

I.

Premises
Gross Block
At cost at the beginning of the year
Additions during the year
Deductions during the year
Total
Depreciation
As at the beginning of the year
Charge for the year
Deductions during the year
Depreciation to date
Net Block

II. Other fixed assets (including furniture & fixtures)

Gross Block
At cost at the beginning of the year
Additions during the year*
Deductions during the year
Total
Depreciation
As at the beginning of the year
Charge for the year
Deductions during the year
Depreciation to date
Net Block

III. CAPITAL WORK-IN-PROGRESS (including capital advances)

Grand Total (I+II+III)

* includes movement on account of exchange rate fluctuation   

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 17,917,015 
 460,004 
 - 
 18,377,019 

 1,640,399 
 276,438 
 - 
 1,916,837 
 16,460,182 

 60,352,942 
 8,243,588 
 (972,208)
 67,624,322 

 38,990,122 
 7,453,067 
 (744,585)
 45,698,604 
 21,925,718 
 4,743,070 
 43,128,970 

 18,330,983 
 169,308 
 (583,276)
 17,917,015 

 1,470,027 
 292,302 
 (121,930)
 1,640,399 
 16,276,616 

 52,204,387 
 8,999,163 
 (850,608)
 60,352,942 

 32,809,459 
 6,804,946 
 (624,283)
 38,990,122 
 21,362,820 
 2,726,922 
 40,366,358

183

Annual Report 2019-20Experience Open 
  
  
  
 
 
Standalone Financial Statements

Schedule 11 - Other Assets

Inter-office adjustments (net)
Interest Accrued 
Tax paid in advance/tax deducted at source (net of provisions)
Stationery and stamps
Non banking assets acquired in satisfaction of claims$

I.
II.
III.
IV.
V.
VI. Others #@
Total

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 - 
 71,528,813 
 15,353,273 
 1,056 
 - 
 767,368,479 
 854,251,621 

 - 
 70,941,386 
 15,911,960 
 3,057 
 87,276 
 512,936,446 
 599,880,125 

#   Includes deferred tax assets of `7,254.97 crores (previous year `7,640.73 crores) [Refer Schedule 18 (2.2.11)] 

@  Includes Priority Sector Shortfall Deposits of `46,462.92 crores (previous year `28,161.77 crores) 

$   Represents balance net of provision of `2,068.24 crores on Land held as non-banking asset. (previous year represents balance net of provision of 

`2,208.61 crores on Land held as non-banking asset and provision of `2.09 crores on other non banking assets) 

Schedule 12 - Contingent Liabilities 

I.
II.
III.

Claims against the Bank not acknowledged as debts
Liability for partly paid investments
Liability on account of outstanding forward exchange and derivative contracts:
a)   Forward Contracts
b)   Interest Rate Swaps, Currency Swaps, Forward Rate Agreement & Interest Rate Futures
c)   Foreign Currency Options
Total (a+b+c)

IV. Guarantees given on behalf of constituents 

In India
Outside India
Acceptances, endorsements and other obligations

V.
VI. Other items for which the Bank is contingently liable

Grand Total (I+II+III+IV+V+VI) [Refer Schedule 18 (2.2.16)]

(` in Thousands)

As at 31-03-2020

As at 31-03-2019

 17,338,059 
 1,387,700 

 6,235,275 
 18,000 

 4,559,787,377 
 3,015,972,169 
 451,140,999 
 8,026,900,545 

 3,296,537,608 
 2,375,871,342 
 464,047,739 
 6,136,456,689 

 664,796,899 
 74,340,067 
 251,649,846 
 193,274,438 
 9,229,687,554 

 680,528,970 
 75,358,146 
 324,394,652 
 334,660,953 
 7,557,652,685

184

Financial Statements 
 
Schedules forming part of the Profit & Loss Account
For the year ended 31 March, 2020

Schedule 13 - Interest Earned

Interest/discount on advances/bills
Income on investments 
Interest on balances with Reserve Bank of India and other inter-bank funds 

I.
II.
III.
IV. Others 

Total

Schedule 14 - Other Income 

I.
II.
III.
IV.

Commission, exchange and brokerage
Profit/(Loss) on sale of investments (net) [Refer Schedule 18(2.2.1)]
Profit/(Loss) on sale of land, buildings and other assets (net)*
Profit on exchange/derivative transactions (net)
Income  earned  by  way  of  dividends  etc.  from    subsidiaries/companies  and/or  joint  venture 
abroad/in India
VI. Miscellaneous Income

V.

[including recoveries on account of advances/investments written off in earlier years `1,552.99 
crores  (previous  year  `1,867.45  crores)  and  net  profit  on  account  of  portfolio  sell  downs/
securitisation `25.50 crores (previous year net profit of `7.96 crores)]
Total

*includes provision for diminution in value of fixed assets

Schedule 15 - Interest Expended 

Interest on deposits 
Interest on Reserve Bank of India/Inter-bank borrowings

I.
II.
III. Others

Total

Schedule 16 - Operating Expenses

Payments to and provisions for employees 
I.
Rent, taxes and lighting
II.
Printing and stationery
III.
Advertisement and publicity
IV.
V.
Depreciation on bank’s property 
VI. Directors’ fees, allowance and expenses
VII. Auditors’ fees and expenses 
VIII. Law charges
IX.
X.
XI.
XII. Other expenditure

Postage, telegrams, telephones etc.
Repairs and maintenance
Insurance

Total

Year  ended 
 31-03-2020

 483,029,726 
 112,460,254 
 10,952,634 
 19,908,960 
 626,351,574 

Year  ended 
 31-03-2020

 96,919,415 
 21,723,011 
 (44,813)
 15,744,570 

(` in Thousands)

Year ended 
31-03-2019

 413,220,214 
 113,490,713 
 6,933,458 
 16,213,322 
 549,857,707 

(` in Thousands)

Year ended 
31-03-2019

 88,536,507 
 7,581,014 
 (229,013)
 14,867,360 

 2,402,561 

 1,311,000 

 18,620,863 

 19,236,526 

 155,365,607 

 131,303,394

Year  ended 
 31-03-2020

 293,690,561 
 19,988,994 
 60,609,983 
 374,289,538 

Year  ended 
 31-03-2020

 53,210,007 
 11,361,948 
 1,629,184 
 1,125,564 
 7,729,508 
 20,709 
 19,207 
 1,236,169 
 2,739,490 
 11,429,098 
 7,510,955 
 75,034,404 
 173,046,243 

(` in Thousands)

Year ended 
31-03-2019

 237,075,125 
 29,543,171 
 66,157,674 
 332,775,970 

(` in Thousands)

Year ended 
31-03-2019

 47,473,218
 10,468,677
 1,951,435
 1,018,137
 7,097,249
 27,553 
 14,616 
 1,175,771 
 2,962,177 
 10,549,779 
 6,003,052 
 69,592,413 
 158,334,077 

185

Annual Report 2019-20Experience Open 
 
Standalone Financial Statements

17   Significant Accounting Policies

For the year ended 31 March, 2020

1  Background

 Axis Bank Limited (‘the Bank’) was incorporated in 1993 and provides a complete suite of banking and financial services 
including  retail  banking,  wholesale  banking  and  treasury  operations.  The  Bank  is  primarily  governed  by  the  Banking 
Regulation Act, 1949. The Bank has overseas branches at Singapore, Hong Kong, DIFC - Dubai, Shanghai and Colombo 
and an Offshore Banking Unit at International Financial Service Centre (IFSC), Gujarat International Finance Tec-City 
(GIFT City), Gandhinagar, India.

2  Basis of preparation

 The standalone financial statements (‘financial statements’) have been prepared and presented under the historical cost 
convention on the accrual basis of accounting in accordance with the generally accepted accounting principles in India, 
unless  otherwise  stated  by  the  Reserve  Bank  of  India  (‘RBI’),  to  comply  with  the  statutory  requirements  prescribed 
under  the  Third  Schedule  of  the  Banking  Regulation  Act,  1949,  the  circulars,  notifications,  guidelines  and  directives 
issued by RBI from time to time and the Accounting Standards notified under Section 133 of the Companies Act, 2013 
read together with paragraph 7 of the Companies (Accounts) Rules, 2014 and the Companies (Accounting Standards) 
Amendment  Rules,  2016  to  the  extent  applicable  and  practices  generally  prevalent  in  the  banking  industry  in  India. 
Accounting policies applied have been consistent with the previous year except otherwise stated.

3  Use of estimates

 The  preparation  of  the  financial  statements  in  conformity  with  the  generally  accepted  accounting  principles  requires 
the Management to make estimates and assumptions that affect the reported amounts of assets and liabilities (including 
contingent liabilities) at the date of the financial statements, revenues and expenses during the reporting period. Actual 
results  could  differ  from  those  estimates.  The  Management  believes  that  the  estimates  and  assumptions  used  in  the 
preparation  of  the  financial  statements  are  prudent  and  reasonable.  Any  revisions  to  the  accounting  estimates  are 
recognised prospectively in the current and future periods.

4  Change in accounting policies/estimates

Provision on Non-Fund based outstanding
 During the year, the Bank has adopted a policy of maintaining provision on non-funded outstanding in NPAs, prudentially 
written off accounts, corporate standard advances rated ‘BB and Below’ and all SMA-2 advances as reported to CRILC. 
As a result, the provisions and contingencies for the year are higher by `410.52 crores with a consequent reduction to 
the profit before tax.

5 

Significant accounting policies
5.1  Investments
Classification
In accordance with the RBI guidelines, investments are classified at the time of purchase as:

•  Held for Trading (‘HFT’);

•  Available for Sale (‘AFS’); and

•  Held to Maturity (‘HTM’).

 Investments  that  are  held  principally  for  sale  within  a  short  period  are  classified  as  HFT  securities.  As  per  the  RBI 
guidelines, HFT securities, which remain unsold for a period of 90 days are transferred to AFS securities.

 Investments that the Bank intends to hold till maturity are classified under the HTM category. Investments in the equity 
of subsidiaries/joint ventures are categorised as HTM in accordance with the RBI guidelines. 

All other investments are classified as AFS securities.

 However,  for  disclosure  in  the  Balance  Sheet,  investments  in  India  are  classified  under  six  categories  -  Government 
Securities,  Other  approved  securities,  Shares,  Debentures  and  Bonds,  Investment  in  Subsidiaries/Joint  Ventures  and 
Others. Investments made outside India are classified under three categories - Government Securities, Subsidiaries and/
or Joint Ventures abroad and Others.

186

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 All  investments  are  accounted  for  on  settlement  date,  except  investments  in  equity  shares  which  are  accounted 
for on trade date.

 Transfer of security between categories 
 Transfer of security between categories of investments is accounted as per the RBI guidelines.

Acquisition cost
 Costs including brokerage and commission pertaining to investments, paid at the time of acquisition, are charged to the 
Profit and Loss Account.

Broken period interest is charged to the Profit and Loss Account.

Cost of investments is computed based on the weighted average cost method.

Valuation
 Investments classified under the HTM category: Investments are carried at acquisition cost unless it is more than the face 
value, in which case the premium is amortised over the period remaining to maturity on a constant yield to maturity 
basis. Such amortization of premium is adjusted against interest income under the head ‘Income from Investments’ under 
Schedule 13 in Profit and Loss Account. In terms of RBI guidelines, discount on securities held under HTM category is not 
accrued and such securities are held at the acquisition cost till maturity.

Investments in subsidiaries/joint ventures are categorised as HTM and assessed for impairment to determine permanent 
diminution, if any, in accordance with the RBI guidelines and suitable provisions are made.

Investments classified under the AFS and HFT categories: Investments under these categories are marked to market. The 
market/fair value of quoted investments included in the ‘AFS’ and ‘HFT’ categories is the market price of the scrip as 
available  from  the  trades/quotes  on  the  stock  exchanges  or  prices  declared  by  Primary  Dealers  Association  of  India 
(‘PDAI’) jointly with Fixed Income Money Market and Derivatives Association of India (‘FIMMDA’)/Financial Benchmark 
India Private Limited (‘FBIL’), periodically. Net depreciation, if any, within each category of each investment classification 
is  recognised  in  the  Profit  and  Loss  Account.  The  net  appreciation  if  any,  under  each  category  of  each  investment 
classification is ignored. The depreciation on securities acquired by way of conversion of outstanding loans is provided 
in accordance with the RBI guidelines. The book value of individual securities is not changed consequent to the periodic 
valuation of investments. 

Non-performing investments are identified and provision is made thereon as per RBI guidelines. The provision on such 
non-performing investments is not set off against the appreciation in respect of other performing securities. Interest on 
non-performing investments is not recognised in the Profit and Loss Account until received.

Treasury Bills, Exchange Funded Bills, Commercial Paper and Certificate of Deposits being discounted instruments, are 
valued at carrying cost which includes discount amortised over the period to maturity. 

Units of mutual funds are valued at the latest repurchase price/net asset value declared by the mutual fund.

Market value of investments where current quotations are not available, is determined as per the norms prescribed by 
the RBI as under:

•  The market/fair value of unquoted government securities which are in the nature of Statutory Liquidity Ratio (‘SLR’) 

securities included in the AFS and HFT categories is computed as per the rates published by FIMMDA/FBIL.

•  In  case  of  special  bonds  issued  by  Government  of  India  that  do  not  qualify  for  SLR,  unquoted  bonds,  debentures, 
preference shares where interest/dividend is received regularly (i.e. not overdue beyond 90 days), the market price is 
derived based on the YTM for Government Securities as published by FIMMDA/PDAI/FBIL and suitably marked up 
for credit risk applicable to the credit rating of the instrument. The matrix for credit risk mark-up for each category and 
credit ratings along with residual maturity issued by FIMMDA/FBIL is adopted for this purpose. 

•  In case of bonds & debentures where interest is not received regularly (i.e. overdue beyond 90 days), the valuation is 

in accordance with prudential norms for provisioning as prescribed by RBI. 

•  Pass Through Certificates (‘PTC’) and Priority Sector PTCs are valued as per extant FIMMDA guidelines.

187

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

•  Equity shares, for which current quotations are not available or where the shares are not quoted on the stock exchanges, 
are valued at break-up value (without considering revaluation reserves, if any) which is ascertained from the company’s 
latest Balance Sheet. In case the latest Balance Sheet is not available, the shares are valued at `1 per company.

•  Units of Venture Capital Funds (‘VCF’) held under AFS category where current quotations are not available are valued 
based on the latest audited financials of the fund. In case the audited financials are not available for a period beyond 
18 months, the investments are valued at `1 per VCF. Investment in unquoted VCF after 23 August, 2006 may be 
categorised under HTM category for the initial period of three years and are valued at cost as per RBI guidelines.

•  In case of investments in security receipts on or after 1 April, 2017 which are backed by more than 50 percent of 
the stressed assets sold by the Bank, provision for depreciation in value is made at the higher of - provisioning rate 
required in terms of net asset value declared by the Reconstruction Company (‘RC’)/Securitisation Company (‘SC’) 
or the provisioning rate as per the extant asset classification and provisioning norms as applicable to the underlying 
loans, assuming that the loan notionally continued in the books of the bank. All other investments in security receipts 
are valued as per the NAV obtained from the issuing RC/SCs.

Disposal of investments
Investments  classified  under  the  HTM  category:  Realised  gains  are  recognised  in  the  Profit  and  Loss  Account  and 
subsequently appropriated to Capital Reserve account (net of taxes and transfer to statutory reserves) in accordance 
with the RBI guidelines. Losses are recognised in the Profit and Loss Account. 

Investments classified under the AFS and HFT categories: Realised gains/losses are recognised in the Profit and Loss Account.

Repurchase and reverse repurchase transactions
Repurchase and reverse repurchase transactions in government securities and corporate debt securities including those 
conducted under the Liquidity Adjustment Facility (‘LAF’) and Marginal Standby Facility (‘MSF’) with RBI are accounted 
as collateralised borrowing and lending respectively. Accordingly, securities given as collateral under an agreement to 
repurchase  them  continue  to  be  held  under  the  investment  account  and  the  Bank  continues  to  accrue  the  coupon/
discount on the security during the repo period. Further, the Bank continues to value the securities sold under repo as 
per the investment classification of the security. Borrowing cost on repo transactions is accounted as interest expense 
and revenue on reverse repo transactions is accounted as interest income. 

Short Sales
In  accordance  with  the  RBI  guidelines,  the  Bank  undertakes  short  sale  transactions  in  Central  Government  dated 
securities. The short positions are reflected in ‘Securities Short Sold (‘SSS’) A/c’, specifically created for this purpose. 
Such short positions are categorised under HFT category and netted off from investments in the Balance Sheet. These 
positions are marked-to-market along with the other securities under HFT portfolio and the resultant mark-to-market 
gains/losses are accounted for as per the relevant RBI guidelines for valuation of investments discussed earlier.

5.2  Advances
Advances are classified into performing and non-performing advances (‘NPAs’) as per the RBI guidelines and are stated 
net  of  bills  rediscounted,  inter-bank  participation  certificates,  specific  provisions  made  towards  NPAs,  interest  in 
suspense for NPAs, claims received from Export Credit Guarantee Corporation, provisions for funded interest on term 
loan classified as NPAs, provisions in lieu of diminution in the fair value of restructured assets and floating provisions. 

NPAs are classified into sub-standard, doubtful and loss assets based on the criteria stipulated by the RBI. Advances held 
at the overseas branches that are identified as impaired as per host country regulations for reasons other than record of 
recovery, but which are standard as per the RBI guidelines, are classified as NPAs to the extent of amount outstanding 
in the host country. Provisions for NPAs are made for sub-standard and doubtful assets at rates as prescribed by the 
RBI with the exception for agriculture advances and schematic retail advances. In respect of schematic retail advances, 
provisions are made in terms of a bucket-wise policy upon reaching specified stages of delinquency (90 days or more of 
delinquency) under each type of loan, which satisfies the RBI prudential norms on provisioning. Provisions in respect 
of agriculture advances classified into sub-standard and doubtful assets are made at rates which are higher than those 
prescribed by the RBI. Provisions for advances booked in overseas branches, which are standard as per the RBI guidelines 
but are classified as NPAs based on host country guidelines, are made as per the host country regulations. In case of NPAs 
referred  to  National  Company  Law  Tribunal  (‘NCLT’)  under  Insolvency  and  Bankruptcy  Code  (‘IBC’)  where  resolution 
plan or liquidation order has been approved by NCLT, provision is maintained at higher of the requirement under RBI 
guidelines or the likely haircut as per resolution plan or liquidation order.

Restructured assets are classified and provided for in accordance with the guidelines issued by RBI from time to time. 

188

Financial Statements 
 
 
 
 
 
 
 
 
 
 
Loss assets and unsecured portion of doubtful assets are provided/written off as per the extant RBI guidelines. 

Amounts  recovered  against  debts  written  off  are  recognised  in  the  Profit  and  Loss  account  and  included  under 
“Other Income”.

In case of EMI based standard retail advances, funds received from customers are appropriated in the order of chronology 
as  towards  interest,  principal,  penal  interest  and  charges.  In  case  of  other  standard  advances,  funds  received  from 
customers are appropriated in the order of chronology as towards charges, penal interest, interest and principal.

The Bank makes additional provisions as per RBI’s guidelines on ‘Prudential Framework on Resolution of Stressed Assets’ 
dated 7 June,2019 on accounts in default and with aggregate exposure above the threshold limits as laid down in the said 
framework where the resolution plan is not implemented within the specified timelines.

In respect of borrowers classified as non-cooperative and wilful defaulters, the Bank makes accelerated provisions as per 
extant RBI guidelines.

Loans  reported  as  fraud  are  classified  as  loss  assets,  and  fully  provided  immediately  without  considering  the 
value of security.

For entities with Unhedged Foreign Currency Exposure (‘UFCE’), provision is made in accordance with the guidelines 
issued  by  RBI,  which  requires  to  ascertain  the  amount  of  UFCE,  estimate  the  extent  of  likely  loss  and  estimate  the 
riskiness  of  unhedged  position.  This  provision  is  classified  under  Schedule  5  –  Other  Liabilities  in  the  Balance  Sheet. 
Further, Incremental capital is maintained in respect of borrower counter parties in the highest risk category, in line with 
stipulations by RBI.

The Bank maintains provisions for incremental exposure of the banking system to specified borrowers beyond Normally 
Permitted Lending Limit (‘NPLL’) in proportion to Bank’s funded exposure to the specified borrowers as per RBI guidelines. 
This provision is classified under Schedule 5 – Other Liabilities in the Balance Sheet. 

The Bank maintains a general provision on standard advances at the rates prescribed by RBI other than for corporate 
standard  advances  rated  ‘BB  and  Below’  and  all  SMA-2  advances  as  reported  to  CRILC,  where  general  provision  is 
maintained  at  rates  that  are  higher  than  those  prescribed  by  RBI.  In  case  of  overseas  branches,  general  provision  on 
standard advances is maintained at the higher of the levels stipulated by the respective overseas regulator or RBI. The 
Bank also maintains general provision on positive Mark-to-Market (MTM) on derivatives at the rates prescribed by RBI.

The Bank maintains provision on non-funded outstanding in NPAs, prudentially written off accounts, corporate standard 
advances rated ‘BB and Below’ and all SMA-2 advances as reported to CRILC. This provision is classified under Schedule 
5 – Other Liabilities in the Balance Sheet. 

Under its home loan portfolio, the Bank offers housing loans with certain features involving waiver of Equated Monthly 
Installments (‘EMIs’) of a specific period subject to fulfilment of a set of conditions by the borrower. The Bank makes 
provision against the probable loss that could be incurred in future on account of waivers to eligible borrowers in respect 
of  such  loans  based  on  actuarial  valuation  conducted  by  an  independent  actuary.  This  provision  is  classified  under 
Schedule 5 – Other Liabilities in the Balance Sheet. 

5.3  Country risk
In  addition  to  the  provisions  required  to  be  held  according  to  the  asset  classification  status,  provisions  are  held  for 
individual country exposure (other than for home country as per the RBI guidelines). Such provisions are held only in 
respect of those countries where the net funded exposure of the Bank exceeds 1% of its total assets. For this purpose 
the countries are categorized into seven risk categories namely insignificant, low, moderate, high, very high, restricted 
and off-credit as per RBI guidelines. Provision is made on exposures exceeding 180 days on a graded scale ranging from 
0.25% to 100%. For exposures with contractual maturity of less than 180 days, 25% of the normal provision requirement 
is held. If the net funded exposure of the Bank in respect of each country does not exceed 1% of the total assets, no 
provision is maintained on such country exposure in accordance with RBI guidelines. This provision is classified under 
Schedule 5 – Other Liabilities in the Balance Sheet.

5.4  Securitisation and transfer of assets
The  Bank  enters  into  purchase/sale  of  corporate  and  retail  loans  through  direct  assignment/Special  Purpose  Vehicle 
(‘SPV’).  In  most  cases,  post  securitisation,  the  Bank  continues  to  service  the  loans  transferred  to  the  assignee/SPV. 
The  Bank  also  provides  credit  enhancement  in  the  form  of  cash  collaterals  and/or  by  subordination  of  cash  flows  to 
Senior Pass through Certificate holders. In respect of credit enhancements provided or recourse obligations (projected 
delinquencies, future servicing etc.) accepted by the Bank, appropriate provision/disclosure is made at the time of sale 

189

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

in  accordance  with  AS-29,  Provisions,  Contingent  Liabilities  and  Contingent  Assets  as  notified  under  Section  133  of 
the Companies Act, 2013 read together with paragraph 7 of the Companies (Accounts) Rules, 2014 and the Companies 
(Accounting Standards) Amendment Rules, 2016.

In  accordance  with  RBI  guidelines  of  7  May,  2012,  on  ‘Guidelines  on  Securitisation  of  Standard  Assets’,  gain  on 
securitisation  transaction  is  recognised  over  the  period  of  the  underlying  securities  issued  by  the  SPV.  Loss  on 
securitisation is immediately debited to the Profit and Loss Account.

The Bank transfers advances through inter-bank participation with and without risk. In accordance with the RBI guidelines, 
in  the  case  of  participation  with  risk,  the  aggregate  amount  of  the  participation  issued  by  the  Bank  is  reduced  from 
advances and where the Bank is participating, the aggregate amount of the participation is classified under advances. 
In the case of participation without risk, the aggregate amount of participation issued by the Bank is classified under 
borrowings  and  where  the  Bank  is  participating,  the  aggregate  amount  of  participation  is  shown  as  due  from  banks 
under advances.

5.5  Priority Sector Lending Certificates
The Bank enters into transactions for the sale or purchase of Priority Sector Lending Certificates (‘PSLCs’). In the case of 
a sale transaction, the Bank sells the fulfilment of priority sector obligation and in the case of a purchase transaction the 
Bank buys the fulfilment of priority sector obligation through the RBI trading platform. There is no transfer of loan assets 
in PSLC transactions.

5.6  Foreign currency transactions
In  respect  of  domestic  operations,  transactions  denominated  in  foreign  currencies  are  accounted  for  at  the  rates 
prevailing on the date of the transaction. Monetary foreign currency assets and liabilities are translated at the Balance 
Sheet date at rates notified by Foreign Exchange Dealers Association of India (‘FEDAI’). All profits/losses resulting from 
year end revaluations are recognised in the Profit and Loss Account.

Financial  statements  of  foreign  branches  classified  as  non-integral  foreign  operations  as  per  the  RBI  guidelines  are 
translated as follows:

•  Assets  and  liabilities  (both  monetary  and  non-monetary  as  well  as  contingent  liabilities)  are  translated  at  closing 

exchange rates notified by FEDAI at the Balance Sheet date.

•  Income and expenses are translated at the rates prevailing on the date of the transactions.

•  All resulting exchange differences are accumulated in a separate ‘Foreign Currency Translation Reserve’ till the disposal 
of the net investments. Any realised gains or losses on such disposal are recognised in the Profit and Loss Account.

Outstanding forward exchange contracts including tom/spot contracts (excluding currency swaps undertaken to hedge 
foreign currency assets/liabilities and funding swaps which are not revalued) are revalued at year end on PV basis by 
discounting the forward value till spot date and converting the FCY amount using the respective spot rates as notified by 
FEDAI. The resulting gains or losses on revaluation are included in the Profit and Loss Account in accordance with RBI/
FEDAI guidelines.

Premium/discount on currency swaps undertaken to hedge foreign currency assets and liabilities and funding swaps is 
recognised as interest income/expense and is amortised on a pro-rata basis over the underlying swap period. 

Contingent liabilities on account of forward exchange and derivative contracts, guarantees, acceptances, endorsements 
and other obligations denominated in foreign currencies are disclosed at closing rates of exchange notified by FEDAI.

5.7  Derivative transactions 
Derivative transactions comprise of forward contracts, swaps and options which are disclosed as contingent liabilities. 
The  forwards,  swaps  and  options  are  categorised  as  trading  or  hedge  transactions.  Trading  derivative  contracts  are 
revalued  at  the  Balance  Sheet  date  with  the  resulting  unrealised  gain  or  loss  being  recognised  in  the  Profit  and  Loss 
Account and correspondingly in other assets (representing positive Mark-to-Market) and in other liabilities (representing 
negative Mark-to-Market (MTM)) on a gross basis. For hedge transactions, the Bank identifies the hedged item (asset or 
liability) at the inception of transaction itself. The effectiveness is ascertained at the time of inception of the hedge and 
periodically thereafter. Hedge swaps are accounted for on accrual basis except in case of swaps designated with an asset 
or liability that is carried at market value or lower of cost or market value in the financial statements. In such cases the 
swaps are marked-to-market with the resulting gain or loss recorded as an adjustment to the market value of designated 
asset or liability. Hedge transactions that are entered after 26 June, 2019 through rupee interest rate derivatives are 
accounted  for  as  per  the  guidance  note  issued  by  ICAI  on  accounting  for  derivative  contracts.  Pursuant  to  the  RBI 

190

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
guidelines any receivables under derivative contracts comprising of crystallised receivables as well as positive Mark-to-
Market (MTM) in respect of future receivables which remain overdue for more than 90 days are reversed through the 
Profit and Loss account and are held in separate Suspense Account. 

Premium on options is recognized as income/expense on expiry or early termination of the transaction.

Currency  futures  contracts  are  marked-to-market  using  daily  settlement  price  on  a  trading  day,  which  is  the  closing 
price of the respective futures contracts on that day. While the daily settlement price is computed based on the last 
half an hour weighted average price of such contracts, the final settlement price is taken as the RBI reference rate on 
the last trading day of the futures contracts or as may be specified by the relevant authority from time to time. All open 
positions are marked-to-market based on the settlement price and the resultant marked-to-market profit/loss is daily 
settled with the exchange.

Valuation of Exchange Traded Currency Options (ETCO) is carried out on the basis of the daily settlement price of each 
individual option provided by the exchange and valuation of Interest Rate Futures (IRF) is carried out on the basis of the 
daily settlement price of each contract provided by the exchange.

5.8  Revenue recognition
Interest  income  is  recognised  on  an  accrual  basis  in  accordance  with  AS–9,  Revenue  Recognition  as  notified  under 
Section  133  of  the  Companies  Act,  2013  read  together  with  paragraph  7  of  the  Companies  (Accounts)  Rules,  2014, 
the Companies (Accounting Standards) Amendment Rules, 2016 and the RBI guidelines, except in the case of interest 
income on non-performing assets where it is recognised on receipt basis if overdue for more than 90 days. Income on 
non-coupon  bearing  discounted  instruments  or  low-coupon  bearing  instruments  is  recognised  over  the  tenor  of  the 
instrument on a constant yield basis.

Guarantee commission is recognized on a pro-rata basis over the period of the guarantee. Locker rent and annual fees for 
credit cards are recognised on a straight-line basis over the period of contract. Arrangership/syndication fee is accounted 
for on completion of the agreed service and when right to receive is established. Other fees and commission income are 
recognised when due, where the Bank is reasonably certain of ultimate collection.

Interest income on investments in discounted PTCs is recognized on a constant yield basis.

Dividend is accounted on an accrual basis when the right to receive the dividend is established. 

Gain/loss on sell down of loans and advances through direct assignment is recognised at the time of sale.

Fees paid for purchase of Priority Sector Lending Certificates (‘PSLC’) is amortised on straight-line basis over the tenor 
of the certificate as ‘Other Expenditure’ under Schedule 16 of Profit and Loss Account. Fees received on sale of PSLC is 
amortised on straight-line basis over the tenor of the certificate as ‘Miscellaneous Income’ under Schedule 14 of Profit 
and Loss Account.

In  accordance  with  RBI  guidelines  on  sale  of  non-performing  advances,  if  the  sale  is  at  a  price  below  the  net  book 
value (i.e. book value less provisions held), the shortfall is charged to the Profit and Loss Account. If the sale is for a 
value higher than the net book value, the excess provision is credited to the Profit and Loss Account in the year the 
amounts are received.

The Bank deals in bullion business on a consignment basis. The difference between the price recovered from customers 
and cost of bullion is accounted for at the time of sale to the customers. The Bank also deals in bullion on a borrowing 
and lending basis and the interest paid/received is accounted on an accrual basis.

5.9  Fixed assets and depreciation/impairment
Fixed assets are carried at cost of acquisition less accumulated depreciation and impairment, if any. Cost includes initial 
handling and delivery charges, duties, taxes and incidental expenses related to the acquisition and installation of the 
asset. Subsequent expenditure incurred on assets put to use is capitalised only when it increases the future economic 
benefit / functioning capability from / of such assets.

Capital work-in-progress includes cost of fixed assets that are not ready for their intended use and also includes advances 
paid to acquire fixed assets. 

Depreciation  is  provided  over  the  estimated  useful  life  of  a  fixed  asset  on  the  straight-line  method  from  the  date  of 
addition. The management believes that depreciation rates currently used, fairly reflect its estimate of the useful lives and 
residual values of fixed assets based on historical experience of the Bank, though these rates in certain cases are different 

191

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

from lives prescribed under Schedule II of Companies Act, 2013. Whenever there is a revision of the estimated useful life 
of an asset, the unamortised depreciable amount is charged over the revised remaining useful life of the said asset.

Asset
Leased Land
Owned premises 
Locker cabinets/cash safe/strong room door
EPABX, telephone instruments
Modem, scanner, routers, hubs, switches, racks/cabinets for IT equipment
UPS, VSAT, fax machines
Cheque book/cheque encoder, currency counting machine, fake note detector
Application software
Electronic Data Capture (EDC)/ Point of Sale (POS) machines
Vehicles
Computer hardware including printers
CCTV and video conferencing equipment
Assets at staff residence
Mobile phone
All other fixed assets

Estimated useful life
As per the term of the agreement
60 years
10 years
8 years
5 years
5 years
5 years
5 years
5 years
4 years
3 years
3 years
3 years
2 years
10 years

Assets costing less than `5,000 individually are fully depreciated in the year of purchase.

Depreciation  on  assets  sold  during  the  year  is  recognised  on  a  pro-rata  basis  to  the  Profit  and  Loss  Account  till 
the date of sale. 

Gain or losses arising from the retirement or disposal of Fixed Assets are determined as the difference between the net 
disposal proceeds and the carrying amount of assets and recognised as income or expense in the Profit and Loss Account. 
Further,  profit  on  sale  of  premises  is  appropriated  to  Capital  Reserve  account  (net  of  taxes  and  transfer  to  statutory 
reserve) in accordance with RBI instructions.

The  carrying  amounts  of  assets  are  reviewed  at  each  Balance  Sheet  date  to  ascertain  if  there  is  any  indication  of 
impairment based on internal/external factors. An impairment loss is recognised wherever the carrying amount of an 
asset exceeds its recoverable amount. The recoverable amount is the greater of the asset’s net selling price and value 
in use. In assessing value in use, the estimated future cash flows are discounted to their present value at the weighted 
average cost of capital. After impairment, depreciation is provided on the revised carrying amount of the asset over its 
remaining useful life.

5.10 Non-banking assets 
Non-banking assets (‘NBAs’) acquired in satisfaction of claims include land. In the case of land, the Bank creates provision 
and follows the accounting treatment as per specific RBI directions.

5.11 Lease transactions
Leases where the lessor effectively retains substantially all the risks and benefits of ownership over the lease term are 
classified as operating lease. Lease payments for assets taken on operating lease are recognised as an expense in the 
Profit and Loss Account on a straight-line basis over the lease term. Lease income from assets given on operating lease is 
recognized as income in profit and loss account on a straight line basis over the lease term. 

5.12 Retirement and other employee benefits
Provident Fund
Retirement  benefit  in  the  form  of  provident  fund  is  a  defined  benefit  plan  wherein  the  contributions  are  charged  to 
the Profit and Loss Account of the year when the contributions to the fund are due and when services are rendered by 
the employees. Further, an actuarial valuation is conducted by an independent actuary using the Projected Unit Credit 
Method as at 31 March each year to determine the deficiency, if any, in the interest payable on the contributions as 
compared to the interest liability as per the statutory rate. Actuarial gains/losses are immediately taken to the Profit and 
Loss Account and are not deferred.

Gratuity
The Bank contributes towards gratuity fund (defined benefit retirement plan) administered by various insurers for eligible 
employees. Under this scheme, the settlement obligations remain with the Bank, although various insurers administer 
the scheme and determine the contribution premium required to be paid by the Bank. The plan provides a lump sum 

192

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
payment to vested employees at retirement or termination of employment based on the respective employee’s salary 
and the years of employment with the Bank. Liability with regard to gratuity fund is accrued based on actuarial valuation 
conducted by an independent actuary using the Projected Unit Credit Method as at 31 March each year. In respect of 
employees at overseas branches (other than expatriates) liability with regard to gratuity is provided on the basis of a 
prescribed method as per local laws, wherever applicable. Actuarial gains/losses are immediately taken to the Profit and 
Loss Account and are not deferred. 

Compensated Absences
Compensated absences are short term in nature for which provision is held on accrual basis. 

Superannuation
Employees of the Bank are entitled to receive retirement benefits under the Bank’s Superannuation scheme either under 
a cash-out option through salary or under a defined contribution plan. Through the defined contribution plan, the Bank 
contributes annually a specified sum of 10% of the employee’s eligible annual basic salary to LIC, which undertakes to 
pay the lump sum and annuity benefit payments pursuant to the scheme. Superannuation contributions are recognised 
in the Profit and Loss Account in the period in which they accrue.

New Pension Scheme (‘NPS’)
In  respect  of  employees  who  opt  for  contribution  to  the  ‘NPS’,  the  Bank  contributes  certain  percentage  of  the  total 
basic salary of employees to the aforesaid scheme, a defined contribution plan, which is managed and administered by 
pension fund management companies. NPS contributions are recognised in the Profit and Loss Account in the period in 
which they accrue.

5.13 Reward points
The  Bank  runs  a  loyalty  program  which  seeks  to  recognize  and  reward  customers  based  on  their  relationship  with 
the  Bank.  Under  the  program,  eligible  customers  are  granted  loyalty  points  redeemable  in  future,  subject  to  certain 
conditions. In addition, the Bank continues to grant reward points in respect of certain credit cards (not covered under 
the  loyalty  program).  The  Bank  estimates  the  probable  redemption  of  such  loyalty/reward  points  using  an  actuarial 
method at the Balance Sheet date by employing an independent actuary, which includes assumptions such as mortality, 
redemption and utilization. Provision for the said reward points is then made based on the actuarial valuation report as 
furnished by the said independent actuary.

5.14 Taxation
Income tax expense is the aggregate amount of current tax and deferred tax charge. Current year taxes are determined in 
accordance with the relevant provisions of Income tax Act, 1961 and considering the material principle set out in Income 
Computation and Disclosure Standards to the extent applicable. Deferred income taxes reflect the impact of current 
year timing differences between taxable income and accounting income for the year and reversal of timing differences 
of earlier years.

Deferred tax is measured based on the tax rates and the tax laws enacted or substantively enacted at the Balance Sheet 
date. Deferred tax assets and deferred tax liabilities are offset, if a legally enforceable right exists to set off assets against 
liabilities representing current tax and the deferred tax assets and deferred tax liabilities relate to the taxes on income 
levied by same governing taxation laws. 

Deferred tax assets are recognised only to the extent that there is reasonable certainty that sufficient future taxable 
income will be available against which such deferred tax assets can be realised. The impact of changes in the deferred 
tax assets and liabilities is recognised in the Profit and Loss Account.

Deferred tax assets are recognised and reassessed at each reporting date, based upon the Management’s judgement 
as to whether realisation is considered as reasonably certain. Deferred tax assets are recognised on carry forward of 
unabsorbed  depreciation  and  tax  losses  only  if  there  is  virtual  certainty  supported  by  convincing  evidence  that  such 
deferred tax asset can be realised against future profits. 

5.15 Share issue expenses
Share issue expenses are adjusted from Share Premium Account in terms of Section 52 of the Companies Act, 2013.

5.16 Corporate Social Responsibility
Expenditure towards corporate social responsibility, in accordance with Companies Act, 2013, is recognised as operating 
expenditure or capital expenditure as applicable.

193

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Standalone Financial Statements

5.17 Earnings per share
The Bank reports basic and diluted earnings per share in accordance with AS-20, Earnings per Share, as notified under 
Section 133 of the Companies Act, 2013 read together with paragraph 7 of the Companies (Accounts) Rules, 2014 and 
the Companies (Accounting Standards) Amendment Rules, 2016. Basic earnings per share is computed by dividing the 
net profit after tax by the weighted average number of equity shares outstanding for the year. 

Diluted earnings per share reflect the potential dilution that could occur if securities or other contracts to issue equity 
shares were exercised or converted during the year. Diluted earnings per share is computed using the weighted average 
number of equity shares and dilutive potential equity shares outstanding at the year end except where the results are 
anti-dilutive. 

5.18 Employee stock option scheme
The 2001 Employee Stock Option Scheme (‘the Scheme’) provides for grant of stock options on equity shares of the Bank 
to employees and Directors of the Bank and its subsidiaries. The Scheme is in accordance with the Securities and Exchange 
Board of India (SEBI) (Employees Stock Option Scheme and Employee Stock Purchase Scheme) Guidelines, 1999 (‘the 
Guidelines’). These Guidelines have been repealed in the month of October, 2014 and were substituted by Securities 
and Exchange Board of India (Share Based Employee Benefits) Regulations, 2014. The Scheme is in compliance with the 
said regulations. The Bank follows the intrinsic value method to account for its stock based employee compensation 
plans as per the Guidelines. Options are granted at an exercise price, which is equal to/less than the fair market price of 
the underlying equity shares. The excess of such fair market price over the exercise price of the options as at the grant 
date, if any, is recognised as a deferred compensation cost and amortised on a straight-line basis over the vesting period 
of such options. 

The fair market price is the latest available closing price, prior to the date of grant, on the stock exchange on which the 
shares of the Bank are listed. If the shares are listed on more than one stock exchange, then the stock exchange where 
there is highest trading volume on the said date is considered.

5.19 Provisions, contingent liabilities and contingent assets
In accordance with AS-29 “Provisions, Contingent Liabilities and Contingent Assets”, provision is recognised when the 
Bank has a present obligation as a result of past event where it is probable that an outflow of resources will be required 
to settle the obligation, in respect of which a reliable estimate can be made. Provisions are not discounted to its present 
value and are determined based on best estimate required to settle the obligation at the Balance Sheet date. These are 
reviewed at each Balance Sheet date and adjusted to reflect the current best estimates.

A disclosure of contingent liability is made when there is:

•  a  possible  obligation  arising  from  a  past  event,  the  existence  of  which  will  be  confirmed  by  occurrence  or  non-

occurrence of one or more uncertain future events not within the control of the Bank; or

•  a present obligation arising from a past event which is not recognised as it is not probable that an outflow of resources 

will be required to settle the obligation or a reliable estimate of the amount of the obligation cannot be made.

  When there is a possible obligation or a present obligation in respect of which the likelihood of outflow of resources is 

remote, no provision or disclosure is made.

Contingent assets are not recognised in the financial statements. However, contingent assets are assessed continually 
and if it is virtually certain that an inflow of economic benefits will arise, the asset and related income are recognised in 
the period in which the change occurs. 

5.20 Accounting for dividend
As per AS-4 ‘Contingencies and Events occurring after the Balance sheet date’ as notified by the Ministry of Corporate 
Affairs through amendments to Companies (Accounting Standards) Amendment Rules, 2016, dated 30 March, 2016, the 
Bank does not account for proposed dividend (including tax) as a liability through appropriation from the profit and loss 
account. The same is recognised in the year of actual payout post approval of shareholders. However, the Bank reckons 
proposed dividend in determining capital funds in computing the capital adequacy ratio.

5.21 Cash and cash equivalents
Cash  and  cash  equivalents  include  cash  in  hand,  balances  with  RBI,  balances  with  other  banks  and  money  at  call 
and short notice.

194

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
18 Notes forming part of the Financial Statements 

  For the year ended 31 March, 2020

1.1  During the year ended 31 March, 2020, the Bank allotted 45,357,385 equity shares at a price of ` 565 per share pursuant 
to exercise of convertible share warrants by the warrant holders. As a consequence, the paid-up share capital of the Bank 
has increased by `9.07 crores and the reserves of the Bank have increased by `2,551.03 crores after charging off issue 
related expenses.

Further, during the year ended 31 March, 2020, the Bank raised additional equity capital through a Qualified Institutional 
Placement of 198,728,139 shares at a price of `629 per share. As a consequence, the paid-up share capital of the Bank 
has increased by `39.75 crores and the reserves of the Bank have increased by `12,392.50 crores after charging off issue 
related expenses. The funds mobilised from equity raising were utilised for enhancing the capital adequacy ratio and for 
general corporate purpose. 

1.2  COVID-19 virus, a global pandemic has affected the world economy including India leading to significant decline and 
volatility in financial markets and decline in economic activities. On 24 March, 2020, the Indian Government announced 
a strict 21-day lock-down which was further extended by 19 days across the country to contain the spread of the virus. 
The  extent  to  which  the  COVID-19  pandemic  will  impact  the  Bank’s  provision  on  assets  will  depend  on  the  future 
developments, which are highly uncertain, including among the other things any new information concerning the severity 
of the COVID-19 pandemic and any action to contain its spread or mitigate its impact whether government mandated or 
elected by the Bank.

The RBI on 27 March, 2020 and 17 April, 2020, announced ‘COVID-19 Regulatory Package’ on asset classification and 
provisioning. In terms of the RBI guidelines, the lending institutions have been permitted to grant a moratorium of three 
months  on  payment  of  all  instalments/interest,  as  applicable,  falling  due  between  1  March,  2020  and  31  May,  2020 
(‘moratorium period’). As such, in respect of all accounts classified as standard as on 29 February, 2020, even if overdue, 
the moratorium period, wherever granted, shall be excluded by the lending institutions from the number of days past-due 
for the purpose of asset classification under RBI’s Income Recognition and Asset Classification norms. The Bank holds 
provisions as at 31 March, 2020 against the potential impact of COVID-19 based on the information available at this point 
in time. The provisions held by the Bank are in excess of the RBI prescribed norms.

2.1  Statutory disclosures as per RBI

2.1.1  

‘Provisions and contingencies’ recognised in the Profit and Loss Account comprise of:

For the year ended

Provision for income tax
- Current tax
- Deferred tax1 (Refer 2.2.11)

Provision for non-performing assets (including bad debts written off and write backs)
Provision for restructured assets/strategic debt restructuring/sustainable structuring 
Provision towards standard assets2
Provision for depreciation in value of investments
Provision for unhedged foreign currency exposure
Provision for country risk
Provision for other contingencies3
Total

(` in crores) 

31 March, 2020

31 March, 2019

2,891.25
 385.76
3,277.01
12,755.53
(15.50)
1,451.32
135.99
(10.68)
12.17
 4,205.08
21,810.92

3,009.84
 (712.36)
2,297.48
10,221.48
(19.66)
809.79
300.02
18.79
-
 700.60
14,328.50

1.  The Bank has elected to exercise the option permitted under Section 115BAA of the Income Tax Act, 1961 as introduced by the 
Taxation Laws (Amendment) Act, 2019. The Bank has recognised provision for income tax for the year ended 31 March, 2020 in 
line with the above option. This has necessitated a restatement of the opening balance of deferred tax assets as at 1 April, 2019, 
basis the rate prescribed in the aforesaid section. The restatement has resulted in a write down of `2,137.59 crores which has 
been fully charged to the Profit and Loss account during the year

2. including provision on loans under moratorium as per RBI guidelines on COVID-19 regulatory package of `1,117.72 crores

3.  includes provision for non-banking assets, legal cases, other contingencies and provision of `1,882.28 crores for COVID-19 over 

and above regulatory requirement

195

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

2.1.2 

The capital adequacy ratio of the Bank, calculated as per the RBI guidelines (under Basel III) is set out below:

(` in crores) 

For the year ended

31 March, 2020

31 March, 2019

Common Equity Tier I 
Tier I
Tier II
Total capital
Total risk weighted assets and contingents
Capital ratios
Common Equity Tier I
Tier I
Tier II
CRAR 
Amount of equity capital raised
Amount of additional Tier I capital raised of which:
Perpetual Non-Cumulative Preference Shares (PNCPS)
Perpetual Debt Instruments (PDI) (details given below)
Amount of Tier II capital raised of which:
Debt capital instrument (details given below)
Preferential capital instrument

*excluding securities premium of `15,013.88 crores

81,449.04
88,449.04
 18,556.08
107,005.12
610,527.33

13.34%
14.49%
 3.04%
 17.53%
48.82*

-
-

-
-

62,238.37
69,238.37
18,221.21
87,459.58
552,048.06

11.27%
12.54%
 3.30%
 15.84%
-

-
-

-
-

During the year ended 31 March, 2020 and 31 March, 2019, the Bank has not raised debt instruments eligible 
for Tier-I/Tier-II capital.

During the year ended 31 March, 2020, the Bank redeemed debt instruments eligible for Tier-I/Tier-II capital, 
the details of which are set out below:

Instrument

Subordinated debt

Capital

Tier II

Date of maturity

Period

Coupon

Amount

16 June, 2019

120 months

9.15%p.a.

`2,000 crores

During the year ended 31 March, 2019, the Bank redeemed debt instruments eligible for Tier-I/Tier-II capital, 
the details of which are set out below:

Instrument

Subordinated debt
Subordinated debt

Capital

Tier II
Tier II

Date of maturity

Period

Coupon

Amount

7 November, 2018
28 March, 2019

120 months
120 months

11.75% p.a.
9.95%p.a.

`1,500 crores 
`200 crores

2.1.3 

The key business ratios and other information is set out below: 

As at 

Interest income as a percentage to working funds#
Non-interest income as a percentage to working funds#
Operating profit$$ as a percentage to working funds#
Return on assets (based on working funds#)
Business (deposits less inter-bank deposits plus advances) per employee**
Profit per employee** 
Net non-performing assets as a percentage of net customer assets *

31 March, 2020

31 March, 2019

%
7.56
1.87
2.83
0.20
`17.27 crores
`2.40 lacs
1.56

%
7.38
1.76
2.55
0.63
`16.53 crores
`7.61 lacs
2.06

# 

 Working funds represent average of total assets as reported to RBI in Form X under Section 27 of the Banking Regulation Act, 
1949 during the year

$$   Operating profit represents total income as reduced by interest expended and operating expenses 

**   Productivity ratios are based on average employee numbers for the year
*   Net Customer assets include advances and credit substitutes

196

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2.1.4 

The provisioning coverage ratio of the Bank computed in terms of the RBI guidelines as on 31 March, 2020 was 
82.69% (previous year 76.78%).

2.1.5 

Asset Quality

i)  Net non-performing advances to net advances is set out below:

Net non-performing advances as a percentage of net advances

ii)  Movement in gross non-performing assets is set out below:

31 March, 2020

31 March, 2019

%
1.62

%
2.20

Gross NPAs as at the beginning of the year
Intra Category Transfer
Additions (fresh NPAs) during the year
Sub-total (A)
Less:-
(i)   Upgradations
(ii)    Recoveries  (excluding  recoveries  made  from  upgraded 

accounts)#

(iii)  Technical/Prudential Write-offs
(iv)  Write-offs other than those under (iii) above
Sub-total (B)
Gross NPAs as at the end of the year (A-B)

# including sale of NPAs

Gross NPAs as at the beginning of the year
Intra Category Transfer
Additions (fresh NPAs) during the year
Sub-total (A)
Less:-
(i)   Upgradations
(ii)    Recoveries  (excluding  recoveries  made  from  upgraded 

accounts)#

(iii)  Technical/Prudential Write-offs
(iv)  Write-offs other than those under (iii) above#
Sub-total (B)
Gross NPAs as at the end of the year (A-B)

# including sale of NPAs

iii) 

 Movement in net non-performing assets is set out below:

Advances
27,146.45
-
17,350.64
44,497.09

6,411.62

2,462.83

7,503.38
 1,515.16
17,892.99
26,604.10

Advances
30,876.32
(2.60)
13,510.75
44,384.47

4,982.66
3,977.11

6,655.40
1,622.85
17,238.02
27,146.45

31 March, 2020

Investments
2,642.99
-
2,564.37
5,207.36

174.52

252.39

206.49
 944.24
1,577.64
3,629.72

31 March, 2019

Investments
3,372.32
2.60
360.34
3,735.26

90.94
50.13

843.46
 107.74
1,092.27
2,642.99

31 March, 2020

Investments
400.84
Opening balance at the beginning of the year
246.62
Additions during the year
8.84
Effect of exchange rate fluctuation
(660.04)
Reductions during the year
112.16
Interest Capitalisation – Restructured NPA Accounts
Closing balance at the end of the year#
108.42
# net of balance outstanding in interest capitalisation-restructured NPA accounts amounting to `70.73 crores

Advances
10,874.76
7,418.38
(236.26)
(8,785.05)
 (19.84)
 9,251.99

(` in crores) 

Total
29,789.44
-
19,915.01
49,704.45

6,586.14

2,715.22

7,709.87
 2,459.40
19,470.63
30,233.82

(` in crores) 

Total
34,248.64
-
13,871.09
48,119.73

5,073.60
4,027.24

7,498.86
1,730.59
18,330.29
29,789.44

(` in crores) 

Total
11,275.60
7,665.00
(227.42)
(9,445.09)
 92.32
9,360.41

197

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

Opening balance at the beginning of the year
Additions during the year
Effect of exchange rate fluctuation
Reductions during the year
Interest Capitalisation – Restructured NPA Accounts
Closing balance at the end of the year#

Advances
16,004.42
3,958.27
(76.29)
(9,120.94)
 109.30
 10,874.76

31 March, 2019

Investments
587.29
(63.98)
(8.74)
(142.36)
28.63
 400.84

# net of balance outstanding in interest capitalisation-restructured NPA accounts amounting to `163.05 crores 

iv)  Movement in provisions for non-performing assets is set out below:

Opening balance at the beginning of the year
Intra-Category Transfer
Provisions made during the year
Effect of exchange rate fluctuation
Transfer from restructuring provision
Write-offs/(write back) of excess provision*
Closing balance at the end of the year

 * includes provision utilised for sale of NPAs amounting to `408.93 crores

Opening balance at the beginning of the year
Intra-Category Transfer
Provisions made during the year
Effect of exchange rate fluctuation
Transfer from restructuring provision
Write-offs/(write back) of excess provision*
Closing balance at the end of the year

Advances
16,253.17
-
9,926.33
236.26
5.93
(9,107.94)
17,313.75

31 March, 2020

Investments
2,097.62
-
2,317.75
(8.84)
-
(917.60)
3,488.93

Advances
14,744.08
(2.60)
9,552.47
76.29
-
(8,117.07)
16,253.17 

31 March, 2019

Investments
2,611.87
2.60
424.32
8.74
-
(949.91)
2,097.62 

* includes provision utilised for sale of NPAs amounting to `469.58 crores

v)  Movement in technical/prudential written off accounts is set out below:

(` in crores) 

Total
16,591.71
3,894.29
(85.03)
(9,263.30)
 137.93
 11,275.60

(` in crores) 

Total
18,350.79
-
12,244.08
227.42
5.93
(10,025.54)
20,802.68

(` in crores) 

Total
17,355.95
-
9,976.79
85.03
-
(9,066.98)
18,350.79 

(` in crores) 

Opening balance at the beginning of the year
Add: Technical/Prudential write-offs during the year
Add: Effect of exchange rate fluctuation
Sub-total (A)
Less: Recovery made from previously technical/prudential written-off accounts during 
the year
Less: Sacrifice made from previously technical/prudential written-off accounts during 
the year
Sub-total (B)
Closing balance at the end of the year (A-B)

31 March, 2020

31 March, 2019

18,771.85
7,709.87
 416.42
26,898.14
1,384.03

13,221.26
7,498.86
 192.23
20,912.35
1,724.46

 1,670.04

 416.04

 3,054.07
23,844.07

 2,140.50
18,771.85

vi) 

 Total exposure (funded and non-funded) to top four non-performing assets is given below:

(` in crores) 

31 March, 2020

31 March, 2019

Total exposure (funded and non-funded) to top four NPA accounts

4,060.55

4,513.63

198

Financial Statements 
 
 
 
 
 
 
 
 
vii)  Sector-wise advances:

Sr. No. Sector

31 March, 2020

31 March, 2019

Outstanding 
Total 
Advances

Gross 
NPAs

% of Gross 
NPAs to Total 
Advances  
in that sector

Outstanding 
Total Advances

Gross NPAs

 (` in crores)

% of Gross 
NPAs to Total 
Advances  
in that sector

A

1

2

3

4

B

1

2

3

4

Priority Sector
Agriculture and allied 
activities
Advances to industries sector 
eligible as priority sector 
lending
-Chemical & Chemical products
-Basic Metal & Metal Products
-Infrastructure
Services
-Banking  and  Finance  other  than 
NBFCs and MFs
-Non-banking  financial  companies 
(NBFCs)
-Commercial Real Estate
-Trade
Personal loans
-Housing*
-Vehicle Loans
Sub-total (A)
Non Priority Sector
Agriculture and allied 
activities
Industry
-Chemical & Chemical products
-Basic Metal & Metal Products
-Infrastructure
Services
-Banking  and  Finance  other  than 
NBFCs and MFs
-Non-banking  financial  companies 
(NBFCs)
-Commercial Real Estate
-Trade
Personal loans
-Housing*
-Vehicle Loans
Sub-total (B)
Total (A+B)

32,454.55

1,575.93

4.86%

27,829.60

1,533.92

5.51%

27,953.55

1,237.85

4.43%

26,871.04

901.97

3.36%

2,306.23
2,346.61
561.94
21,240.75

62.74
56.34
41.55
874.42

2.72%
2.40%
7.39%
4.12%

2,539.72
2,585.52
618.69
21,122.23

54.26
28.08
33.49
707.41

1,617.28

13.46

0.83%

2,082.82

14.64

371.68

-

-

1,091.99

-

270.22
11,074.55
64,190.85
45,987.55
11,654.72
145,839.70

15.54
718.76
525.20
272.12
211.28
4,213.40

377.24
5.75%
12,464.07
6.49%
44,740.94
0.82%
36,873.80
0.59%
1.81%
4,496.31
2.89% 120,563.81

18.82
564.13
376.42
271.41
60.98
3,519.72

166.08

18.19

10.95%

-

-

163,800.40 16,248.24
1,264.78
969.21
7,514.69
4,923.83

19,451.17
21,677.64
53,712.35
95,904.00

9.92% 145,127.78 18,512.21
1,304.13
18,345.25
6.50%
20,510.98
4.47%
1,095.61
44,367.96 10,863.83
13.99%
3,912.57
91,160.11
5.13%

27,135.89

316.51

1.17%

27,735.77

190.55

16,502.49

182.31

1.10%

14,374.90

5.49

17,279.94
13,641.42
183,087.52
87,433.64
20,234.86

1,698.52
795.41
1,200.44
701.70
186.58
442,958.00 22,390.70
588,797.70 26,604.10

1,689.73
15,925.72
9.83%
378.75
10,852.94
5.83%
1,201.95
0.66% 154,244.74
753.18
78,327.84
0.80%
0.92%
164.77
19,371.98
5.05% 390,532.63 23,626.73
4.52% 511,096.44 27,146.45

2.14%
1.09%
5.41%
3.35%

0.70%

-

4.99%
4.53%
0.84%
0.74%
1.36%
2.92%

-

12.76%
7.11%
5.34%
24.49%
4.29%

0.69%

0.04%

10.61%
3.49%
0.78%
0.96%
0.85%
6.05%
5.31%

* includes loan against property

Classification of advances into sector is based on Sector wise Industry Bank Credit return submitted to RBI

Figures in italics represent sub-sectors where the outstanding advance exceeds 10% of total outstanding advance to that sector.

viii)  Divergence in Asset Classification and Provisioning for NPAs

In  terms  of  the  RBI  circular  no.  DBR.BP.BC.No.32/21.04.018/2018-19  dated  1  April,  2019,  banks  are 
required to disclose the divergences in asset classification and provisioning consequent to RBI’s annual 
supervisory process in their notes to accounts to the financial statements, wherever either or both of the 
following conditions are satisfied: (a) the additional provisioning for NPAs assessed by RBI exceeds 10 
per cent of the reported profit before provisions and contingencies for the reference period and (b) the 

199

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

additional Gross NPAs identified by RBI exceed 15 per cent of the published incremental Gross NPAs for 
the reference period. 

Based  on  the  above,  no  disclosure  on  divergence  in  asset  classification  and  provisioning  for  NPAs  is 
required with respect to RBI’s annual supervisory process for the year ended 31 March, 2019.

ix)  Disclosure  with  regard  to  accounts  where  moratorium  has  been  granted  under  COVID-19 

Regulatory Package

For the year ended

Respective amounts in SMA/overdue categories, where the moratorium/deferment was extended*$
Respective amount where asset classification benefit is extended as on 31 March, 2020
Provisions made as on 31 March, 2020
Provisions adjusted during the respective accounting periods against slippages
Residual provisions as on 31 March, 2020

(` in crores)

31 March, 2020

11,177.22
735.10
1,117.72
-
1,117.72

* represents total outstanding as on 31 March, 2020
$  amounts covered relate to cases where asset classification benefit would have been availed over the moratorium period, based on 

interpretation of extant regulatory requirements on the date of adoption of financial statements by the Board

2.1.6 

During the years ended 31 March, 2020 and 31 March, 2019 none of the loans and advances held at overseas 
branches  of  the  Bank  have  been  classified  as  NPA  by  any  host  banking  regulator  for  reasons  other  than 
record of recovery.

2.1.7 

Movement in floating provision is set out below:

For the year ended

31 March, 2020

31 March, 2019

(` in crores) 

Opening balance at the beginning of the year
Provisions made during the year
Draw down made during the year
Closing balance at the end of the year

2.1.8 

Provision on Standard Assets:

Provision towards Standard Assets [includes provision on loans under moratorium as 
per RBI guidelines on COVID-19 regulatory package of `1,117.72 crores (previous year 
Nil); also includes `68.30 crores (previous year `38.14 crores) of standard provision on 
derivative exposures]

2.1.9  

Details of Investments are set out below:

i) 

Value of Investments:

1)   Gross value of Investments

a)   In India
b)   Outside India

2)   (i)   Provision for Depreciation

a)   In India
b)   Outside India

(ii)   Provision for Non-Performing Investments

a)   In India
b)   Outside India

3)   Net value of Investments

a)   In India
b)   Outside India

200

3.25
-
-
3.25

3.25
-
-
3.25

(` in crores) 

31 March, 2020

31 March, 2019

4,519.74

3,040.44

(` in crores) 

31 March, 2020

31 March, 2019

155,333.07
5,539.37

172,597.47
5,029.73

(642.44)
(6.76)

(3,284.52)
(204.41)

(560.31)
-

(1,903.39)
(194.22)

151,406.12
5,328.20

170,133.77
4,835.51

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
  
 
  
 
  
  
 
  
 
  
  
ii)  Movement of provisions held towards depreciation on investments:

Opening balance 
Add: Provisions made during the year*
Less: Write offs/write back of excess provisions during the year 
Closing balance 

*including transfer from interest capitalization account 

iii)  Details of category wise investments are set out below: 

(` in crores) 

31 March, 2020

31 March, 2019

560.31
185.90
(97.01)
649.20

254.54
326.46
(20.69)
560.31

 (` in crores)

Particulars

31 March, 2020

31 March, 2019

Government 
Securities
Other approved 
Securities
Shares
Debentures and 
Bonds
Subsidiary/Joint 
Ventures
Others
Total

HTM

AFS

HFT

Total

HTM

AFS

HFT

Total

111,999.63

11,159.20

2,822.72 125,981.55 104,003.78

15,286.85

948.75 120,239.38

-

-

-

1,186.24

-

-

-

1,186.24

591.42

17,805.40

2,906.47

21,303.29

-

-

-

-

1,010.84

-

-

-

1,010.84

31,807.51

8,361.32

40,168.83

2,292.82

-

-

2,292.82

2,286.12

-

-

2,286.12

 1.60
114,885.47

 5,893.90
36,044.74

 74.92
5,804.11

 5,970.42
156,734.32

 3.86
 106,293.76

5,689.50
53,794.70

 5,570.75
 14,880.81

 11,264.11
174,969.28

2.1.10 

A summary of lending to sensitive sectors is set out below:

As at

A. 
1)

Exposure to Real Estate Sector 
Direct Exposure
(i)   Residential mortgages

- of which housing loans eligible for inclusion in priority sector advances

(ii)   Commercial real estate
(iii)   Investments  in  Mortgage  Backed  Securities  (MBS)  and  other  securtised 

exposures -
a.   Residential
b.   Commercial real estate

2)

B. 
1.

2.

3.

Indirect Exposure
Fund based and non-fund based exposures on National Housing Bank (NHB) and 
Housing Finance Companies (HFCs)
Total Exposure to Real Estate Sector
Exposure to Capital Market
Direct investments in equity shares, convertible bonds, convertible debentures 
and units of equity-oriented mutual funds the corpus of which is not exclusively 
invested in corporate debt*
Advances against shares/bonds/debentures or other securities or on clean basis 
to  individuals  for  investment  in  shares  (including  IPOs/ESOPs),  convertible 
bonds, convertible debentures, and units of equity-oriented mutual funds
Advances  for  any  other  purposes  where  shares  or  convertible  bonds  or 
convertible  debentures  or  units  of  equity-oriented  mutual  funds  are  taken  as 
primary security

(` in crores) 

31 March, 2020

31 March, 2019

134,268.89
41,706.24
26,155.61

123,297.28
33,799.67
23,982.81

-
-

-
75.00

20,093.82

26,232.39

180,518.32

173,587.48

2,003.55

1,726.94

3.20

4.68

1,554.52

1,414.36

201

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
  
  
Standalone Financial Statements

As at

4.

5.

6.

7.
8.

Advances for any other purposes to the extent secured by the collateral security 
of  shares  or  convertible  bonds  or  convertible  debentures  or  units  of  equity-
oriented mutual funds i.e. where primary security other than shares/convertible 
bonds/convertible  debentures/units  of  equity-oriented  mutual  funds  does  not 
fully cover the advances
Secured  and  unsecured  advances  to  stockbrokers  and  guarantees  issued  on 
behalf of stockbrokers and market makers
Loans sanctioned to corporates against the security of shares/bonds/debentures 
or other securities or on clean basis for meeting promoter’s contribution to the 
equity of new companies in anticipation of raising resources
Bridge loans to companies against expected equity flows/issues
Underwriting  commitments  taken  up  in  respect  of  primary  issue  of  shares  or 
convertible bonds or convertible debentures or units of equity-oriented mutual 
funds
Financing to stock brokers for margin trading

9.
10. All exposures to Venture Capital Funds (both registered and unregistered) 

Total exposure to Capital Market (Total of 1 to 10)

(` in crores) 

31 March, 2020

31 March, 2019

242.45

2,566.92

6,208.70

5,115.79

-

-
-

10.83

1.44
-

-
161.43
10,173.85

-
112.45
10,953.41

* excludes investment in equity shares on account of conversion of debt into equity as part of restructuring amounting to `991.59 
crores as on 31 March, 2020 (previous year `1,694.02 crores) which are exempted from exposure to Capital Market 

2.1.11 

As on 31 March, 2020, outstanding receivables acquired by the Bank under factoring stood at `591.17 crores 
(previous  year  `419.39  crores)  which  are  reported  under  ‘Bills  Purchased  and  Discounted’  in  Schedule  9  of 
the Balance Sheet.

2.1.12  During the years ended 31 March, 2020 and 31 March, 2019 there are no unsecured advances for which intangible 

securities such as charge over the rights, licenses, authority etc. have been taken as collateral by the Bank.

2.1.13  Details of Non-SLR investment portfolio are set out below:

i) 

Issuer composition as at 31 March, 2020 of non-SLR investments*:

No.

Issuer

Total Amount

Extent of private 
placement 

(1)
i.
ii.
iii.
iv.
v.
vi.
vii.

viii

(2)
Public Sector Units
Financial Institutions
Banks
Private Corporates
Subsidiaries
Others
Provision 
depreciation on investments
Provision  held  towards  non 
performing investments
Total

towards 

held 

(3)
6,300.05
2,002.19
1,089.35
16,874.54
2,292.82
10,395.43

(649.20)

(3,488.93)

(4)
4,735.07
1,402.80
981.04
13,222.36
2,292.82
6,441.03

N.A.

N.A.

Extent of “below 
investment 
grade” securities
(5)
154.70
77.24
-
2,067.37
-
-

N.A.

N.A.

Extent of 
“unrated” 
securities
(6)
-
-
-
601.14
-
-

N.A.

N.A.

 (` in crores)

Extent of 
“unlisted” 
securities
(7)
13.62
-
88.91
5,034.88
2,292.82
6,597.07

N.A.

N.A.

34,816.25

29,075.12

2,299.31

601.14

14,027.30

Amounts reported under columns (4), (5), (6) and (7) above are not mutually exclusive.

202

Financial Statements 
 
 
 
 
 
 
 
 
Issuer composition as at 31 March, 2019 of non-SLR investments*:

No.

Issuer

Total Amount

Extent of private 
placement 

Extent of “below 
investment 
grade” securities

Extent of 
“unrated” 
securities

(1)
i.
ii.
iii.
iv.
v.
vi.
vii.

viii

(2)
Public Sector Units
Financial Institutions
Banks
Private Corporates
Subsidiaries
Others
Provision 
depreciation on investments
Provision  held  towards  non 
performing investments
Total

towards 

held 

(3)
9,489.66
5,400.64
1,716.72
33,243.43
2,286.12
8,667.72

(560.31)

(2,097.61)

(4)
5,411.68
3,883.90
1,151.67
22,749.72
2,286.12
5,676.37

N.A.

N.A.

(5)
657.56
50.30
-
1,059.05
-
-

N.A.

N.A.

(6)
0.98
-
-
753.04
-
-

N.A.

N.A.

 (` in crores)

Extent of 
“unlisted” 
securities

(7)
2,038.79
26.87
14.00
9,365.44
2,286.12
5,787.92

N.A.

N.A.

58,146.37

41,159.46

1,766.91

754.02

19,519.14

Amounts reported under columns (4), (5), (6) and (7) above are not mutually exclusive.
*excludes investments in non-SLR government securities amounting to `5,000.00 (previous year `42.54 crores)

ii)  Movement in non-performing non SLR investments are set out below:

Opening balance
Additions during the year 
Reductions during the year
Closing balance 
Total provisions held

(` in crores) 

31 March, 2020

31 March, 2019

2,642.99
2,564.37
(1,577.64)
3,629.72
3,488.93

3,372.32
362.94
(1,092.27)
2,642.99
2,097.62

2.1.14  Details of securities sold/purchased (in face value terms) under repos/reverse repos including LAF and MSF 

transactions (including triparty repos):

Year ended 31 March, 2020 

Securities sold under repos
i.  Government Securities
ii.  Corporate debt Securities
Securities purchased under reverse repos
i.  Government Securities
ii.  Corporate debt Securities

Minimum 
outstanding during 
the year

Maximum 
outstanding during 
the year

Daily Average 
outstanding during 
the year

(` in crores)

As at 31-03-2020

-
-

342.65
-

14,761.55
2,261.12

56,973.93
25.00

1,386.37
732.34

14,186.14
0.07

11,269.61
363.19

52,656.69
-

There have been no defaults in making the same set of securities available at the time of 2nd leg settlement of 
the Term Reverse Repo during the year ended 31 March, 2020.

Year ended 31 March, 2019 

Securities sold under repos
i.  Government Securities
ii.  Corporate debt Securities
Securities purchased under reverse repos
i.  Government Securities
ii.  Corporate debt Securities

Minimum 
outstanding during 
the year

Maximum 
outstanding during 
the year

Daily Average 
outstanding during 
the year

(` in crores)

As at 31-03-2019

-
-

-
-

14,687.58
-

23,514.53
100.00

1,219.73
-

5,109.53
0.31

14,687.58
-

23,514.53
-

There have been no defaults in making the same set of securities available at the time of 2nd leg settlement of 
the Term Reverse Repo during the year ended 31 March, 2019.

203

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

2.1.15  Details of financial assets sold to Securitisation/Reconstruction companies for Asset Reconstruction:

Number of accounts* 
Aggregate value (net of provisions) of accounts sold 
Aggregate consideration
Additional consideration realised in respect of accounts transferred in earlier years
Aggregate net gain/(loss) over net book value

*Excludes 1 account already written-off (previous year 3 accounts)

(` in crores) 

31 March, 2020

31 March, 2019

3
7.92
28.80
-
20.88

5
159.29
236.61
-
77.32

Excess provision reversed to the profit and loss account from sale of NPAs amounts to `20.88 crores (previous 
year `85.83 crores)

Particulars

Backed by NPAs sold by the Bank as 
underlying

Backed by NPAs sold by other 
banks/financial institutions/non-
banking financial companies as 
underlying

 (` in crores)

Total

Book  value  of  investments  in 
Security Receipts (‘SRs’)

As on  
31 March, 2020

As on  
31 March, 2019

As on  
31 March, 2020

As on  
31 March, 2019

As on  
31 March, 2020

As on  
31 March, 2019

2,197.31

2,908.00

2.26

2.26

 2,199.57

2,910.26

Particulars

(i)

(ii)

Book  value  of  SRs  backed  by  NPAs  sold  by 
the bank as underlying
Provisions held against (i)*
Book  value  of  SRs  backed  by  NPAs  sold  by 
other  banks  /  financial  institutions  /  non-
banking financial companies as underlying
Provisions held against (ii)*
Total (i) + (ii), net of provisions

As at 31 March, 2020

(` in crores)

SRs issued within 
past 5 years

SRs issued more 
than 5 years ago 
but within past 8 
years

SRs issued more 
than 8 years ago

Total

1,953.26

243.72

0.33

2,197.31

(183.20)
0.22

(241.52)
1.38

 -
 1,770.28

 (0.29) 
 3.29

(0.33)
0.66

 (0.66)
 -

(425.05)
2.26

 (0.95)
1,773.57

(` in crores)

* represents provision for depreciation on SRs and is net off appreciation, if any against other SRs

Particulars

(i)

(ii)

Book  value  of  SRs  backed  by  NPAs  sold  by 
the bank as underlying
Provisions held against (i)*
Book  value  of  SRs  backed  by  NPAs  sold  by 
other  banks  /  financial  institutions  /  non-
banking financial companies as underlying
Provisions held against (ii)*
Total (i) + (ii), net of provisions

As at 31 March, 2019

SRs issued within 
past 5 years

SRs issued more 
than 5 years ago 
but within past 8 
years

SRs issued more 
than 8 years ago

Total

2,664.02

243.98

-

2,908.00

-
0.22

(220.83)
1.38

-
0.66

(220.83)
2.26

            -
2,664.24

       -
     24.53

    (0.66)     
        -

       (0.66)
2,688.77

* represents provision for depreciation on SRs and is net off appreciation, if any against other SRs

204

Financial Statements 
 
 
 
2.1.16  Details  of  the  Non-Performing  Financial  Assets  sold  to  other  banks 

(excluding  securitisation/

reconstruction companies):

Number of accounts sold
Aggregate outstanding*
Aggregate consideration received

*Represents principal outstanding as on date of sale

(` in crores) 

31 March, 2020

31 March, 2019

1
616.93
170.55

4
755.39
481.52

During the years ended 31 March, 2020 and 31 March, 2019 there were no Non-Performing Financial Assets 
purchased by the Bank from other banks (excluding securitisation/reconstruction companies).

2.1.17  Details of securitisation transactions undertaken by the Bank are as follows:

Sr. No. Particulars

31 March, 2020

31 March, 2019

(` in crores) 

1
2

3

4

No. of SPVs sponsored by the bank for securitisation transactions
Total amount of securitised assets as per books of the SPVs sponsored by the 
Bank
Total amount of exposures retained by the bank to comply with MRR as on the 
date of balance sheet
a)  Off-balance sheet exposures

First loss

  Others
b)  On-balance sheet exposures

First loss

  Others
Amount of exposures to securitisation transactions other than MRR
a)  Off-balance sheet exposures

i)  Exposure to own securitizations

First loss
Loss

ii)  Exposure to third party securitisations

First loss

  Others

b)  On-balance sheet exposures

i)  Exposure to own securitizations

First loss
Loss

ii)  Exposure to third party securitisations

First loss

  Others

-
-

-
-

-
-

-
-

-
-

-
-

-
-

-
-

-
-

-
-

-
-

-
-

-
-

-
-

2.1.18 

The information on concentration of deposits is given below:

Total deposits of twenty largest depositors
Percentage of deposits of twenty largest depositors to total deposits 

(` in crores) 

31 March, 2020

31 March, 2019

58,674.60
9.17

64,899.05
11.83

205

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

2.1.19 

The information on concentration of advances* is given below:

(` in crores) 

31 March, 2020

31 March, 2019

Total advances to twenty largest borrowers
Percentage of advances to twenty largest borrowers to total advances of the Bank 

74,849.03
8.65

62,677.26
8.56

* Advances represent credit exposure (funded and non-funded) including derivative exposure as defined by RBI

2.1.20 

The information on concentration of exposure* is given below:

Total exposure to twenty largest borrowers/customers
Percentage of exposures to twenty largest borrowers/customers to total exposure on 
borrowers/customers

(` in crores) 

31 March, 2020

31 March, 2019

92,264.51
10.08

84,341.85
10.55

* Exposure includes credit exposure (funded and non-funded), derivative exposure, investment exposure (including underwriting 
and similar commitments) and deposits placed for meeting shortfall in Priority Sector Lending 

2.1.21  During the year ended 31 March, 2020 and 31 March, 2019 , the Bank’s credit exposure to single borrower and 

group borrowers was within the prudential exposure limits prescribed by RBI.

2.1.22 

 Details of Risk Category wise Country Exposure:

Risk Category

Insignificant
Low
Moderate
High
Very High
Restricted 
Off-Credit
Total

Exposure (Net)  as 
at 31 March, 2020

Provision Held  as at  
31 March, 2020

Exposure (Net)  as 
at 31 March, 2019

Provision Held  as 
at 31 March, 2019

(` in crores)

 -
 19,223.10
 5,304.97
 95.91
 1,219.26
 1.69
 -
 25,844.93

-
12.17
-
-
-
-
 -
12.17

-
22,233.01
 2,948.18
 1,038.47
 2,827.57
 - 
 -
29,047.23

-
-
-
-
-
-
 -
-

2.1.23  A maturity pattern of certain items of assets and liabilities at 31 March, 2020 and 31 March, 2019 is set out below:

 As at 31 March, 2020

Deposits1

Advances1,2

Investments1

Borrowings1

1 day
2 days to 7 days
8 days to 14 days
15 days to 30 days
31 days and upto 2 months
Over 2 months and upto 3 months
Over 3 months and upto 6 months
Over 6 months and upto 1 year
Over 1 year and upto 3 years
Over 3 years and upto 5 years
Over 5 years
Total

9,393.22
29,764.93
15,065.83
18,598.50
27,305.18
24,411.64
53,506.32
83,932.89
23,586.16
2,688.28
351,851.99
640,104.94

4,373.19
4,380.02
3,956.05
10,947.57
15,526.78
15,015.80
30,319.38
51,919.47
114,606.88
69,495.45
250,883.57
571,424.16

34,818.51
1,510.13
4,695.30
4,399.54
4,419.81
3,538.71
6,743.15
10,037.31
15,369.43
7,207.81
63,994.62
156,734.32

-
72.06
463.34
6,302.02
7,814.64
4,412.42
17,592.82
26,182.68
50,425.65
13,783.50
20,905.00
147,954.13

Foreign 
 Currency  
Assets3

8,783.77
5,827.00
628.87
4,683.82
2,669.03
3,233.05
8,109.22
15,510.51
12,960.38
3,911.41
31,522.80
97,839.86

 (` in crores)

Foreign  
Currency 
Liabilities3

319.49
3,477.56
667.67
2,548.11
9,095.83
6,854.61
18,744.94
30,201.76
15,689.63
3,846.53
7,114.42
98,560.55

Includes foreign currency balances

For  the  purpose  of  disclosing  the  maturity  pattern,  advances  that  have  been  subject  to  risk  participation  vide  Inter-Bank 
Participation  Certificates  (‘IBPCs’)  and  Funded  Risk  Participation  (‘FRPs’)  have  been  classified  in  the  maturity  bucket 

1. 

2. 

206

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
corresponding to the contractual maturities of such underlying loans and advances gross of any risk participation. The IBPC 
and FRP amounts have been classified in the respective maturities of the corresponding underlying loans.

3.  Maturity profile of foreign currency assets & liabilities excludes off balance sheet items.

4. 

5. 

The maturity profile disclosed above does not factor in the effect of changes due to postponement of cash flows on account of 
loans under 3 months moratorium period as permitted under RBI’s COVID-19 Regulatory Package notified on 27 March, 2020.

During the year ended 31 March, 2020, pursuant to the approval of the Board of Directors, the Bank changed the behavioural 
methodology for determining the maturity pattern of term deposits of ticket size less than `2 crores from account level to 
constituent level. As a result, the above figures for deposits are strictly not comparable with the previous year. Further, the 
Bank reports core deposits largely as part of ‘over 5 years’ bucket based on the results of the behavioural analysis.

 As at 31 March, 2019

1 day
2 days to 7 days
8 days to 14 days
15 days to 30 days
31 days and upto 2 months
Over 2 months and upto 3 months
Over 3 months and upto 6 months
Over 6 months and upto 1 year
Over 1 year and upto 3 years
Over 3 years and upto 5 years
Over 5 years
Total

Deposits1

Advances1,2

Investments1

Borrowings1

8,854.09
22,294.97
15,394.97
19,159.42
36,696.06
35,984.16
55,550.20
107,987.13
37,116.54
10,036.96
199,396.84
548,471.34

3,179.52
5,234.97
5,107.99
13,573.13
9,656.92
14,524.37
22,578.92
29,784.41
94,599.36
59,808.46
236,749.92
494,797.97

31,440.58
4,660.62
8,025.69
6,803.41
7,569.10
7,972.16
10,247.36
20,195.62
23,031.65
9,773.49
45,249.60
174,969.28

-
15,062.95
1,024.36
5,275.12
10,457.24
11,602.82
16,315.61
22,525.88
29,480.21
17,369.91
23,661.68
152,775.78

Foreign 
 Currency  
Assets3

9,025.92
4,964.20
3,041.63
7,739.23
2,218.20
3,146.91
5,867.26
4,102.00
8,148.93
8,329.96
41,488.00
98,072.24

 (` in crores)

Foreign  
Currency 
Liabilities3

245.77
1,418.32
1,294.73
4,116.12
10,542.55
11,797.01
14,577.87
28,803.38
14,285.41
6,562.59
4,528.35
98,172.10

1. 

2. 

Includes foreign currency balances

For  the  purpose  of  disclosing  the  maturity  pattern,  advances  that  have  been  subject  to  risk  participation  vide  Inter-Bank 
Participation  Certificates  (‘IBPCs’)  and  Funded  Risk  Participation  (‘FRPs’)  have  been  classified  in  the  maturity  bucket 
corresponding to the contractual maturities of such underlying loans and advances gross of any risk participation. The IBPC 
and FRP amounts have been classified in the respective maturities of the corresponding underlying loans.

3.  Maturity profile of foreign currency assets & liabilities excludes off balance sheet items.

Classification of assets and liabilities under the different maturity buckets is based on the same estimates and 
assumptions as used by the Bank for compiling the return submitted to the RBI, which has been relied upon 
by the auditors. 

2.1.24  Disclosure on Restructured Assets

Details of loans subjected to restructuring during the year ended 31 March, 2020 are given below:  

Type of Restructuring

Under CDR Mechanism

Under SME Debt Restructuring Mechanism

Asset Classification

Standard

Sub-
Standard

Doubtful

Loss

Total

Standard

Sub-
Standard

Doubtful

Loss

Total

(` in crores)

Restructured 
accounts as on 
April 1 of the 
FY (Opening 
Balance) 

No. of borrowers

4

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

267.63

0.55

Provision thereon

6.06

-

-

-

-

4

4

12

467.93

97.86

833.42

89.42

35.76

125.73

-

-

6.06

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

207

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

Type of Restructuring

Under CDR Mechanism

Under SME Debt Restructuring Mechanism

Asset Classification

Standard

Sub-
Standard

Doubtful

Loss

Total

Standard

Sub-
Standard

Doubtful

Loss

Total

(` in crores)

No. of borrowers

-

Fresh 
Restructuring 
during the year 1,2

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Provision thereon

No. of borrowers

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Provision thereon

No. of borrowers

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Provision thereon

No. of borrowers

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

0.54

141.80

2.39

-

-

-

-

(1)

(4.08)

-

(0.26)

(2)

(125.17)

(142.35)

Provision thereon

(8.19)

Upgradation 
to restructured 
standard category 
during the FY 

Restructured 
Standard 
Advances 
which cease to 
attract higher 
provisioning and/
or additional risk 
weight at the end 
of FY 

Downgradation 
of restructured 
accounts during 
the FY3

208

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

32.29

10.16

42.99

4.72

27.14

173.66

-

-

-

-

-

-

-

-

-

-

(1)

3

(275.52)

400.69

80.68

61.67

(8.19)

-

2.39

-

-

-

-

(1)

(4.08)

-

(0.26)

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Financial StatementsType of Restructuring

Under CDR Mechanism

Under SME Debt Restructuring Mechanism

Asset Classification

Standard

Sub-
Standard

Doubtful

Loss

Total

Standard

Sub-
Standard

Doubtful

Loss

Total

(` in crores)

No. of borrowers

-

Write-offs of 
restructured 
accounts during 
the FY4,5,6

Restructured 
accounts as on 
March 31 of 
the FY (closing 
figures)

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

No. of borrowers

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Provision thereon

(138.32)

-

1

0.60

-

-

-

-

-

-

-

-

-

(1)

-

(1)

(99.52)

(13.11)

(250.95)

(32.46)

2

-

7

(32.46)

10

125.18

495.60

621.38

142.36

124.57

266.93

8.19

-

8.19

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Type of Restructuring

Others

Total

(` in crores)

Asset Classification

Restructured 
accounts as on 
April 1 of the FY 
(Opening Balance) 

No. of borrowers

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Provision thereon

Fresh Restructuring 
during the year1,2

No. of borrowers

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Standard

745

Sub-
Standard
103

Doubtful

Loss

Total

Standard

33

5

886 

749

Sub-
Standard
103

Doubtful

Loss

Total

37

9

898

690.09

16.79

3,284.63

159.69

4,151.20

957.72

16.79

3,752.56

257.55

4,984.62

19.47

0.14

1,310.61

85.02

1,415.24

20.02

0.14

1,400.03

120.78

1,540.97

10.54

249

-

-

2.08

-

-

-

12.62

249

16.60

249

-

-

2.08

-

-

-

18.68

249

121.14

1.96

76.57

18.93

218.60

121.68

1.96

108.86

29.09

261.59

72.74

0.02

24.07

14.47

111.30

214.54

0.02

28.79

41.61

284.96

Provision thereon

2.48

-

(2.08)

-

0.40

4.87

-

(2.08)

-

2.79

209

Annual Report 2019-20Experience Open 
Standalone Financial Statements

Type of Restructuring

Others

Total

(` in crores)

Doubtful

Loss

Total

Standard

-

-

-

-

-

-

-

-

-

-

-

-

Sub-
Standard
(15)

15

1.94

(1.94)

-

-

-

-

Doubtful

Loss

Total

-

-

-

-

-

-

-

-

-

-

-

-

(48)

(49)

(49)

No. of borrowers

Standard

15

Sub-
Standard
(15)

Asset Classification

Upgradation 
to restructured 
standard category 
during the FY 

1.94

(1.94)

-

-

(48)

-

-

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Provision thereon

No. of borrowers

Restructured 
Standard Advances 
which cease to 
attract higher 
provisioning and/
or additional risk 
weight at the end 
of FY 

(249.86)

(33.93)

(8.86)

(96)

11

81

4

(11.76)

(3.45)

14.07

1.14

(5.41)

5.19

0.22

-

(1)

-

(5)

-

(33)

-

-

(3)

(249.86)

(253.94)

(33.93)

(33.93)

(8.86)

-

-

-

-

(42)

(9.12)

(98)

11

80

7

(136.93)

(3.45)

(261.45)

401.83

(147.76)

5.19

80.90

61.67

(8.19)

(1)

-

(5)

8.19

(34)

-

(3)

(253.94)

(33.93)

(9.12)

-

-

-

-

(43)

(51.22)

(2.16)

(1,752.36)

(71.24)

(1,876.98)

(189.54)

(2.16)

(1,851.88)

(84.35)

(2,127.93)

(0.75)

(0.05)

(853.48)

(9.29)

(863.57)

(0.75)

(0.05)

(885.94)

(9.29)

(896.03)

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Provision thereon

No. of borrowers

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Provision thereon

No. of borrowers

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Downgradation 
of restructured 
accounts during 
the FY3

Write-offs of 
restructured 
accounts during 
the FY4,5,6

210

Financial StatementsType of Restructuring

Asset Classification

No. of borrowers

Restructured 
accounts as on 
March 31 of the FY 
(closing figures)

Amount 
Outstanding – 
Restructured 
facility

Amount 
Outstanding – 
Other facility

Standard

864

Sub-
Standard
94

Others

Doubtful

81

(` in crores)

Total

Loss

6

Total

Standard

1,045

865

Sub-
Standard
94

Doubtful

83

Loss

13

Total

1,055

500.33

11.20

1,622.91

108.52

2,242.96

500.93

11.20

1,748.09

604.12

2,864.34

52.12

5.30

481.42

90.20

629.04

52.12

5.30

623.78

214.77

895.97

Provision thereon

4.16

-

-

-

4.16

4.16

-

8.19

-

12.35

Amount outstanding under restructuring facilities and other facilities is as on 31 March, 2020:

1.  Amount  reported  here  represents  outstanding  as  on  31  March,  2020.  Actual  amount  subjected  to  restructuring 

determined as on the date of approval of restructuring proposal is `38.06 crores for the FY 2019-20 

2. 

3. 

4. 

Includes `3.13 crores of fresh/additional sanction to existing restructured accounts (entirely under restructured facility)

Includes accounts which were not attracting higher provisioning and/or additional risk weight at the beginning of FY

Includes accounts partially written-off during the year

5.  Amount outstanding under restructuring facilities and other facilities is as on the date of write-off in the books

6. 

7. 

8. 

Includes `148.39 crores of reduction from existing restructured accounts by way of sale/recovery (`144.28 crores from 
restructured facility and `4.11 crores from other facility)

The  cumulative  value  of  net  restructured  advances  after  reducing  the  provision  held  for  diminution  in  fair  value  and 
balance in interest capitalization account upto 31 March, 2020 aggregated `472.14 crores

Information  appearing  under  substandard,  doubtful  and  loss  category  also  include  accounts  slipped  into  NPAs  from 
restructured standard advances along with restructured NPAs

Details of loans subjected to restructuring during the year ended 31 March, 2019 are given below:  

Type of Restructuring

Under CDR Mechanism

Under SME Debt Restructuring Mechanism

(` in crores)

Asset Classification

Restructured 
accounts as on 
April 1 of the FY 
(Opening Balance) 

No. of borrowers

Standard

7

Sub-
Standard
-

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon

427.80

279.33

11.28

-

-

-

Doubtful

Loss

Total

Standard

18

6

31

1,370.79

124.65

1,923.24

350.31

34.10

663.74

28.37

-

39.65

-

-

-

-

Sub-
Standard
-

-

-

-

Doubtful

Loss

Total

-

-

-

-

-

-

-

-

-

-

-

-

211

Annual Report 2019-20Experience OpenStandalone Financial Statements

Type of Restructuring

Asset Classification

No. of borrowers

Movement in 
balance for 
accounts appearing 
under opening 
balance

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon
No. of borrowers

Fresh Restructuring 
during the year 1,2

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon
No. of borrowers

Upgradation 
to restructured 
standard category 
during the FY 

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon
No. of borrowers

Restructured 
Standard Advances 
which cease to 
attract higher 
provisioning and/
or additional risk 
weight at the end 
of FY 

Standard

-

Sub-
Standard
-

8.72

-

0.64
-

-

-

-
1

15.97

-

0.18
(4)

-

-

-
-

-

-

-
-

-

-

-

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon

(178.19)

(278.78)

(6.05)

212

Under CDR Mechanism

Under SME Debt Restructuring Mechanism

(` in crores)

Sub-
Standard
-

-

-

-
-

-

-

-
-

-

-

-

Doubtful

Loss

Total

Standard

-

11.69

-

-

-

20.41

10.50

23.97

34.47

(28.19)
-

-

-

-
(1)

(15.97)

-

(0.18)

-
-

-

-

-
-

-

-

-

(27.55)
-

-

-

-
-

-

-

-
(4)

(178.19)

(278.78)

(6.05)

-

-

-

-
-

-

-

-
-

-

-

-
-

-

-

-

Doubtful

Loss

Total

-

-

-

-
-

-

-

-
-

-

-

-

-

-

-

-
-

-

-

-
-

-

-

-

-

-

-

-
-

-

-

-
-

-

-

-
-

-

-

-

Financial StatementsType of Restructuring

Under CDR Mechanism

Under SME Debt Restructuring Mechanism

(` in crores)

Asset Classification

Standard

No. of borrowers

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon
No. of borrowers

Downgradation 
of restructured 
accounts during 
the FY3

Write-offs of 
restructured 
accounts during 
the FY4,5,6

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
No. of borrowers

Restructured 
accounts as on 
March 31 of the FY 
(closing figures)

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon

-

-

-

-
-

(6.67)

-

4

267.63

0.55

6.06

Sub-
Standard
-

-

-

-
-

-

-

-

-

-

-

Doubtful

Loss

Total

Standard

(1)

1

(22.74)

22.74

(5.51)

5.51

-

-

-

-
(12)

-
(3)

-
(15)

(875.84)

(49.54)

(932.05)

(265.88)

(27.82)

(293.70)

4

4

12

467.93

97.86

833.42

89.42

35.76

125.73

-

-

6.06

-

-

-

-
-

-

-

-

-

-

-

Sub-
Standard
-

-

-

-
-

-

-

-

-

-

-

Doubtful

Loss

Total

-

-

-

-
-

-

-

-

-

-

-

-

-

-

-
-

-

-

-

-

-

-

-

-

-

-
-

-

-

-

-

-

-

Type of Restructuring

Others

Total

(` in crores)

Asset Classification

Standard

No. of borrowers

516

Restructured 
accounts as on 
April 1 of the FY 
(Opening Balance) 

Sub-
Standard
18

Doubtful

Loss

Total

Standard

191

87

812

523

Sub-
Standard
18

Doubtful

Loss

Total

209

93

843

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon

757.33

4.55

3,902.96

151.90

4,816.74

1,185.13

4.55

5,273.75

276.55

6,739.98

268.82

0.33

1,390.05

3.75

1,662.95

548.15

0.33

1,740.36

37.85

2,326.69

7.35

-

36.97

-

44.32

18.63

-

65.34

-

83.97

213

Annual Report 2019-20Experience OpenStandalone Financial Statements

Type of Restructuring

Others

Total

(` in crores)

Asset Classification

Standard

No. of borrowers

-

Sub-
Standard
-

Doubtful

Loss

Total

Standard

-

-

-

-

Sub-
Standard
-

Doubtful

Loss

Total

-

-

-

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon
No. of borrowers

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon
No. of borrowers

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon
No. of borrowers

Movement 
in balance 
for accounts 
appearing under 
opening balance

Fresh 
Restructuring 
during the year1,2

Upgradation 
to restructured 
standard category 
during the FY 

Restructured 
Standard 
Advances 
which cease to 
attract higher 
provisioning and/
or additional risk 
weight at the end 
of FY 

214

0.85

(0.17)

(2.31)
457

-

-

-
1

67.59

(1.23)

67.21

9.57

5.74

(26.69)
5

5.57

(0.17)

(29.00)
463

(1.67)
457

79.28

(1.23)

87.62

16.24

23.97

40.04

-

-

-
1

(54.88)
5

-

-
-

-

-

-
-

-

-

-

289.27

0.01

0.20

18.84

0.01

0.01

-
32

-
(22)

-
(10)

338.52

(5.16)

(333.36)

0.25

(0.09)

(0.16)

8.19
(90)

-

(8.19)

289.48

289.27

0.01

0.20

18.86

18.84

0.01

0.01

-
-

-

-

-
33

-
(22)

-
(11)

354.49

(5.16)

(349.33)

0.25

(0.09)

(0.16)

-
(90)

8.37
(94)

-

(8.37)

-
-

-

-

-
-

-

-

-

(56.55)
463

289.48

18.86

-
-

-

-

-
(94)

(715.45)

(514.48)

(8.75)

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon

(537.26)

(235.70)

(2.70)

(537.26)

(715.45)

(235.70)

(514.48)

(2.70)

(8.75)

Financial StatementsType of Restructuring

Others

Total

(` in crores)

Doubtful

Loss

Total

Standard

Doubtful

Loss

Total

50

6

(163)

49

7

Sub-
Standard
107

Asset Classification

Standard

No. of borrowers

(163)

Downgradation 
of restructured 
accounts during 
the FY3

Sub-
Standard
107

(154.37)

17.59

(23.92)

160.70

(32.46)

(0.04)

(52.25)

85.02

(154.37)

17.59

(46.66)

183.44

(32.46)

(0.04)

(58.03)

90.53

-

-

-

-

-

-

Write-offs of 
restructured 
accounts during 
the FY4,5,6

Restructured 
accounts as on 
March 31 of 
the FY (closing 
figures)

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon
No. of borrowers

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
No. of borrowers

Amount 
Outstanding – 
Restructured 
facility
Amount 
Outstanding – 
Other facility
Provision thereon

-
(7)

-
(1)

-
(203)

-
(88)

-
(299)

-
(7)

-
(1)

-
(215)

-
(91)

-
(314)

(4.24)

(0.20)

(328.83)

(151.67)

(484.94)

(10.91)

(0.20)

(1,204.67)

(201.21)

(1,416.99)

(0.11)

(0.07)

(32.52)

(3.75)

(36.45)

(0.11)

(0.07)

(298.40)

(31.57)

(330.15)

745

103

33

5

886

749

103

37

9

898

690.09

16.79

3,284.63

159.69

4,151.20 

957.72

16.79

3,752.56

257.55

4,984.62

19.47

0.14

1,310.61

85.02

1,415.24

20.02

0.14

1,400.02

120.78

1,540.96

10.54

-

2.08

-

12.62

16.60

-

2.08

-

18.67

Amount outstanding under restructuring facilities and other facilities is as on 31 March, 2019:

1.  Amount  reported  here  represents  outstanding  as  on  31  March,  2019.  Actual  amount  subjected  to  restructuring 

determined as on the date of approval of restructuring proposal is `285.58 crores for the FY 2018-19 

2. 

Includes `12.56 crores of fresh/additional sanction to existing restructured accounts (entirely under restructured facility)

3. 

Includes accounts which were not attracting higher provisioning and/or additional risk weight at the beginning of FY

4. 

Includes accounts partially written-off during the year

5.  Amount outstanding under restructuring facilities and other facilities is as on the date of write-off in the books

6. 

7. 

8. 

Includes `212.80 crores of reduction from existing restructured accounts by way of sale/recovery (`151.00 crores from 
restructured facility and `61.80 crores from other facility)

The  cumulative  value  of  net  restructured  advances  after  reducing  the  provision  held  for  diminution  in  fair  value  and 
balance in interest capitalization account upto 31 March, 2019 aggregated `886.54 crores

Information  appearing  under  substandard,  doubtful  and  loss  category  also  include  accounts  slipped  into  NPAs  from 
restructured standard advances along with restructured NPAs

215

Annual Report 2019-20Experience OpenStandalone Financial Statements

2.1.25  Details of MSME advances subjected to restructuring: 

Particulars

No. of accounts restructured
Amount outstanding

(` in crores) 

As at  
31 March, 2020

As at  
31 March, 2019

9
16.35

-
-

2.1.26  Disclosure with regard to implementation of resolution plan as required under RBI circular of 7 June, 2019 on 

Prudential Framework for Resolution of Stressed Assets:

Particulars

No.  of  borrowers  where  timeline  for  implementation  of  resolution  plan 
was  before  31  March,  2020  (without  reckoning  the  extended  resolution 
period provided through the RBI circular of 17 April, 2020)
Fund based outstanding as on 31 March, 2020*
Additional provisions held as per RBI circular of 7 June, 2019

(` in crores) 

Resolution plan 
implemented

Resolution plan not 
implemented

6

35

640.09

8,185.42

474.89

* excluding outstanding for cases which have been subject to prudential write-off and outstanding in equity shares

2.1.27  Disclosure in respect of Interest Rate Swaps (‘IRS’), Forward Rate Agreement (‘FRA’) and Cross Currency Swaps 

(‘CCS’) outstanding is set out below:

An ‘IRS’ is a financial contract between two parties exchanging or swapping a stream of interest payments for 
a ‘notional principal’ amount on multiple occasions during a specified period. The Bank deals in interest rate 
benchmarks  like  Mumbai  Inter-Bank  Offered  Rate  (MIBOR),  Indian  Government  Securities  Benchmark  Rate 
(INBMK), Mumbai Inter-Bank Forward Offer Rate (MIFOR) and LIBOR of various currencies. 

A ‘FRA’ is a financial contract between two parties to exchange interest payments for ‘notional principal’ amount 
on settlement date, for a specified period from start date to maturity date. Accordingly, on the settlement date 
cash payments based on contract rate and the settlement rate, which is the agreed bench-mark/reference rate 
prevailing on the settlement date, are made by the parties to one another. The benchmark used in the FRA 
contracts of the Bank is London Inter-Bank Offered Rate (LIBOR) of various currencies. 

A  ‘CCS’  is  a  financial  contract  between  two  parties  exchanging  interest  payments  and  principal,  wherein 
interest payments and principal in one currency would be exchanged for an equally valued interest payments 
and principal in another currency.

Sr. 
No.

Items

i)
ii)

iii)
iv)

v)

Notional principal of swap agreements
Losses which would be incurred if counterparties failed to fulfill their obligations 
under the agreements
Collateral required by the Bank upon entering into swaps 
Concentration of credit risk arising from the swaps
Maximum single industry exposure with Banks (previous year with Banks)
- Interest Rate Swaps/FRAs
- Cross Currency Swaps
Fair value of the swap book (hedging & trading)
- Interest Rate Swaps/FRAs 
- Currency Swaps

(` in crores) 

As at  
31 March, 2020

As at  
31 March, 2019

301,276.40
6,935.72

236,685.35
4,223.33

837.94

523.97

3,890.55
4,196.42

(588.68)
907.85

2,201.10
3,112.72

(794.06)
1,475.34

216

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The nature and terms of the IRS as on 31 March, 2020 are set out below:

 (` in crores)

Nature

Hedging
Hedging
Trading
Trading
Trading
Trading
Trading
Trading
Trading
Trading
Trading
Trading

Nos.

Notional Principal

Benchmark

Terms

30
2
217
825
646
11
289
890
363
28
4
4
3,309

LIBOR
12,446.90
LIBOR
 3,783.25
 34,240.79
LIBOR
41,163.33 MIBOR
42,574.00 MIFOR
INBMK
1,000.00
41,341.57
LIBOR
42,921.23 MIBOR
26,472.00 MIFOR
LIBOR
LIBOR
LIBOR

8,852.81
64.69
64.69
254,925.26

Fixed Receivable v/s Floating Payable
Floating Receivable v/s Fixed Payable
Fixed Receivable v/s Floating Payable
Fixed Receivable v/s Floating Payable
Fixed Receivable v/s Floating Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Floating Payable
Pay Cap
Receive Cap

The nature and terms of the IRS as on 31 March, 2019 are set out below:

 (` in crores)

Nature

Hedging
Hedging
Trading
Trading
Trading
Trading
Trading
Trading
Trading
Trading
Trading
Trading
Trading

Nos.

Notional Principal

Benchmark

Terms

33
2
3
250
564
380
18
285
597
183
16
4
4
2,339

12,413.32 LIBOR
     1,901.76 LIBOR
     175.00 INBMK
36,486.34 LIBOR
34,822.66 MIBOR
20,724.00 MIFOR
1,559.00 INBMK
43,149.73 LIBOR
30,858.54 MIBOR
9,945.00 MIFOR
3,679.05 LIBOR
106.33 LIBOR
111.51 LIBOR

195,932.24

Fixed Receivable v/s Floating Payable
Floating Receivable v/s Fixed Payable
Fixed Receivable v/s Floating Payable
Fixed Receivable v/s Floating Payable
Fixed Receivable v/s Floating Payable
Fixed Receivable v/s Floating Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Floating Payable
Pay Cap
Receive Cap

The nature and terms of the FRA as on 31 March, 2020 are set out below:

Nature

-

Nos.

Notional Principal

Benchmark

Terms

-
-

-

-
-

-

The nature and terms of the FRA as on 31 March, 2019 are set out below:

Nature

-

Nos.

Notional Principal

Benchmark

Terms

-
-

-

-
-

-

The nature and terms of the CCS as on 31 March, 2020 are set out below: 

 (` in crores)

 (` in crores)

 (` in crores)

Nature

Trading 
Trading 
Trading 
Trading 
Trading 
Trading 

Nos.

77
85
69
29
38
13
 311

Notional Principal

Benchmark

Terms

8,094.31 Principal & Coupon Swap
8,709.42 LIBOR
13,381.28 LIBOR
10,380.16 LIBOR/MIFOR/ MIBOR

4,197.61 Principal Only
1,588.36 Principal Only

 46,351.14

Fixed Payable v/s Fixed Receivable
Fixed Receivable v/s Floating Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Floating Payable
Fixed Receivable
Fixed Payable

217

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

 The nature and terms of the CCS as on 31 March, 2019 are set out below: 

 (` in crores)

Nature

Trading 
Trading 
Trading 
Trading 
Trading 
Trading 

Nos.

93
74
70
13
48
32
 330

Notional Principal

Benchmark

Terms

7,416.32 Principal & Coupon Swap
7,294.53 LIBOR
11,333.58 LIBOR

6,694.33 LIBOR/MIFOR/ MIBOR
4,932.27 Principal Only
3,082.09 Principal Only

Fixed Payable v/s Fixed Receivable
Fixed Receivable v/s Floating Payable
Floating Receivable v/s Fixed Payable
Floating Receivable v/s Floating Payable
Fixed Receivable
Fixed Payable

 40,753.12

Details of Exchange Traded Interest Rate Derivatives for the year ended 31 March, 2020 are set out below: 

Sr. No. Particulars

i)

ii)

iii)

iv)

Notional principal amount of exchange traded interest rate derivatives undertaken during the year
EDM9 – 90 Days Euro Futures – June 2019                                                                                                                         
TUM9 – 2 years US Note – June 2019
FVM9 – 5 years US Note – June 2019
TYM9 – 10 years US Note – June 2019
TUU9 – 2 years US Note – September 2019
FVU9 – 5 years US Note – September 2019
TYU9 – 10 years US Note – September 2019
TUZ9 – 2 years US Note – December 2019
FVZ9 – 5 years US Note – December 2019
TYZ9 – 10 years US Note – December 2019
TUH0 – 2 years US Note – March 2020
FVH0 – 5 years US Note – March 2020
TYH0 – 10 years US Note – March 2020
TUM0 – 2 years US Note – June 2020
FVM0 – 5 years US Note – June 2020
TYM0 – 10 years US Note – June 2020
EDM0 – 90 Days Euro Futures – June 2020

Notional principal amount of exchange traded interest rate derivatives outstanding as on  
31 March, 2020
TUM0 – 2 Years US Note – June 2020
FVM0 – 5 Years US Note – June 2020
TYM0 – 10 Years US Note – June 2020

Notional principal amount of exchange traded interest rate derivatives outstanding as on 31 
March, 2020 and “not highly effective”
Mark-to-market value of exchange traded interest rate derivatives outstanding as on 31 March, 
2020 and “not highly effective”

(` in crores) 

As at  
31 March, 2020

1,513.30
1,876.49
3,238.46
2,148.89
1,059.31
1,436.12
272.39
251.21
768.76
295.09
142.25
567.49
606.83
27.24
308.71
172.52
1,543.57
16,228.63

27.24
151.33
  142.25
320.82
N.A.

N.A.

Details of Exchange Traded Interest Rate Derivatives for the year ended 31 March, 2019 are set out below: 

Sr. No. Particulars

i)

Notional principal amount of exchange traded interest rate derivatives undertaken during the 
year
717GS2028 – 7.17% GOI 2028                                                                                                                         
FVM8 – 5 years US Note – June 2018
TYM8 – 10 years US Note – June 2018
FVU8 – 5 years US Note – September 2018
TYU8 – 10 years US Note – September 2018
TYZ8 – 10 years US Note – December 2018

(` in crores) 

As at  
31 March, 2019

77.28
69.15
345.77
459.19
1,136.91
1,569.82

218

Financial Statements 
 
 
 
 
 
 
 
 
Sr. No. Particulars

FVZ8 – 5 years US Note – December 2018
EDZ8 – 90 Days Euro Futures – December 2018
EDM9 – 90 Days Euro Futures – June 2019
TUZ8 – 2 years US Note – December 2018
EDZ9 – 90 Days Euro Futures – December 2019
TYH9 – 10 years US Note – March 2019
FVH9 – 5 Years US Note – March 2019
TUH9 – 2 Years US Note – March 2019
TUM9 – 2 Years US Note – June 2019
FVM9 – 5 Years US Note – June 2019
TYM9 – 10 Years US Note – June 2019
EDZ0 – 90 Days Euro Futures – December 2020

ii)

iii)

iv)

Notional principal amount of exchange traded interest rate derivatives outstanding as on  
31 March, 2019
FVM9 – 5 Years US Note – June 2019
TUM9 – 2 Years US Note – June 2019

Notional principal amount of exchange traded interest rate derivatives outstanding as on 31 
March, 2019 and “not highly effective”
Mark-to-market value of exchange traded interest rate derivatives outstanding as on 31 March, 
2019 and “not highly effective”

(` in crores) 

As at  
31 March, 2019

1,064.99
5,532.40
2,863.02
276.62
9,681.70
3,380.30
7,898.88
926.68
110.65
2,636.19
207.46
2,766.20
41,003.21

818.79
  82.99
901.78
N.A.

N.A.

The Bank has not undertaken any transactions in Credit Default Swaps (CDS) during the year ended 31 March, 
2020 and 31 March, 2019.

2.1.28  Disclosure on risk exposure in Derivatives

Qualitative disclosures:
(a)  Structure  and  organisation  for  management  of  risk  in  derivatives  trading,  the  scope  and  nature  of  risk 
measurement, risk reporting and risk monitoring systems, policies for hedging and/or mitigating risk and 
strategies and processes for monitoring the continuing effectiveness of hedges/mitigants: 

Derivatives are financial instruments whose characteristics are derived from an underlying asset, or from 
interest  and  exchange  rates  or  indices.  The  Bank  undertakes  over  the  counter  and  Exchange  Traded 
derivative transactions for Balance Sheet management and also for proprietary trading/market making 
whereby the Bank offers OTC derivative products to the customers to enable them to hedge their interest 
rate and currency risks within the prevalent regulatory guidelines. 

Proprietary trading includes Exchange Traded Currency Options, Interest Rate Futures, Currency Futures 
and Rupee Interest Rate Swaps under different benchmarks (viz. MIBOR, MIFOR and INBMK), Currency 
Options and Currency Swap. The Bank also undertakes transactions in Cross Currency Swaps, Principal 
Only Swaps, Coupon Only Swaps, Currency Option, Interest Rate Swap and Long Term Forex Contracts 
(LTFX) for hedging its Balance Sheet and also offers them to its customers. These transactions expose 
the Bank to various risks, primarily credit, market, legal, reputation and operational risk. The Bank has 
adopted the following mechanism for managing risks arising out of the derivative transactions.

There is a functional separation between the Treasury Front Office, Treasury Mid Office and Treasury Back 
Office to undertake derivative transactions. The customer and interbank related derivative transaction 
are originated by Derivative sales and Treasury Front Office team respectively which ensures compliance 
with the trade origination requirements as per the bank’s policy and the RBI guidelines. The Market Risk 
Group within the Bank’s Risk Department independently identifies measures and monitors the market 
risks  associated  with  derivative  transactions  and  apprises  the  Asset  Liability  Management  Committee 
(ALCO) and the Risk Management Committee of the Board (RMC) on the compliance with the risk limits. 
The Treasury Back Office undertakes activities such as trade validation, confirmation, settlement, ISDA 
documentation, accounting, valuation and other MIS reporting.

219

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

The  derivative  transactions  are  governed  by  the  Derivative  policy,  Suitability  and  Appropriateness 
Policy  for  derivative  products,  Market  risk  management  policy,  Hedging  policy  and  the  Asset  Liability 
Management (ALM) policy of the Bank as well as by the extant RBI guidelines. The Bank has implemented 
policy  on  customer  suitability  &  appropriateness  to  ensure  that  derivatives  transactions  entered  into 
are  appropriate  and  suitable  to  the  customer.  The  Bank  has  put  in  place  a  detailed  process  flow  on 
documentation for customer derivative transactions for effective management of operational/reputation/
compliance risk.

Various  risk  limits  are  set  up  and  actual  exposures  are  monitored  vis-à-vis  the  limits  allocated.  These 
limits are set up taking into account market volatility, risk appetite, business strategy and management 
experience.  Risk  limits  are  in  place  for  risk  parameters  viz.  PV01,  VaR,  Stop  Loss,  Delta,  Gamma  and 
Vega. Actual positions are monitored against these limits on a daily basis and breaches, if any, are dealt 
with  in  accordance  with  board  approved  Risk  Appetite  Statement.  Risk  assessment  of  the  portfolio  is 
undertaken  periodically.  The  Bank  ensures  that  the  Gross  PV01  (Price  value  of  a  basis  point)  position 
arising out of all non-option rupee derivative contracts are within 0.25% of net worth of the Bank as on 
Balance Sheet date.

Hedging transactions are undertaken by the Bank to protect the variability in the fair value or the cash 
flow  of  the  underlying  Balance  Sheet  item.  These  deals  are  accounted  on  an  accrual  basis  except  the 
swap designated with an asset/liability that is carried at market value or lower of cost or market value. In 
that case, the swap is marked to market with the resulting gain or loss recorded as an adjustment to the 
market value of designated asset or liability. These transactions are tested for hedge effectiveness and in 
case any transaction fails the test, the same is re-designated as a trading deal and appropriate accounting 
treatment is followed.

(b)  Accounting policy for recording hedge and non-hedge transactions, recognition of income, premiums and 

discounts, valuation of outstanding contracts

The  Hedging  Policy  of  the  Bank  governs  the  use  of  derivatives  for  hedging  purpose.  Subject  to  the 
prevailing RBI guidelines, the Bank deals in derivatives for hedging fixed rate and floating rate coupon 
or foreign currency assets/liabilities. Transactions for hedging and market making purposes are recorded 
separately. For hedge transactions, the Bank identifies the hedged item (asset or liability) at the inception 
of  the  transaction  itself.  The  effectiveness  is  ascertained  at  the  time  of  inception  of  the  hedge  and 
periodically  thereafter.  Hedge  derivative  transactions  are  accounted  for  in  accordance  with  the  hedge 
accounting  principles.  Derivatives  for  market  making  purpose  are  marked  to  market  and  the  resulting 
gain/loss is recorded in the Profit and Loss Account. The premium on option contracts is accounted for 
as per FEDAI guidelines. Derivative transactions are covered under International Swaps and Derivatives 
Association  (ISDA)  master  agreements  with  respective  counterparties.  The  exposure  on  account  of 
derivative  transactions  is  computed  as  per  the  RBI  guidelines  and  is  marked  against  the  credit  limits 
approved for the respective counterparties.

(c)  Provisioning, collateral and credit risk mitigation

Derivative  transactions  comprise  of  swaps,  FRAs,  futures,  forward  contracts  and  options  which  are 
disclosed as contingent liabilities. Trading swaps/FRAs/futures/options/forward contracts are revalued 
at the Balance Sheet date with the resulting unrealised gain or loss being recognised in the Profit and Loss 
Account and correspondingly in other assets or other liabilities respectively. Hedged swaps are accounted 
for as per the RBI guidelines. In accordance with RBI guidelines, any receivables (crystallised receivables 
and positive MTM) under derivatives contracts, which remain overdue for more than 90 days, are reversed 
through the Profit and Loss Account and are held in a separate Suspense account. 

Collateral requirements for derivative transactions are laid down as part of credit sanction terms on a case 
by case basis. Such collateral requirements are determined, based on usual credit appraisal process. The 
Bank retains the right to terminate transactions as a risk mitigation measure in certain cases.

The  credit  risk  in  respect  of  customer  derivative  transactions  is  sought  to  be  mitigated  through  a  laid 
down policy on sanction of Loan Equivalent Risk (LER) limits, monitoring mechanism for LER limits and 
trigger events for escalation/margin calls/termination.

220

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Quantitative disclosure on risk exposure in derivatives 1:

Sr. 
No.

Particulars

1

2

3
4

5

Derivatives (Notional Principal Amount)
a)   For hedging 
b)   For trading
Marked to Market Positions 2
a)   Asset (+)
b)   Liability (-)
Credit Exposure 3
Likely impact of one percentage change 
in interest rate (100*PV01)  
(as at 31 March, 2020)
a)   on hedging derivatives 
b)   on trading derivatives
Maximum and Minimum of 100*PV01 
observed during the year
a)   on hedging 

i)   Minimum
ii)   Maximum

b)   on Trading 

i)   Minimum
ii)   Maximum

1. only Over The Counter derivatives included

2. only on trading derivatives

3. includes accrued interest

4. excluding Tom/Spot contracts

Sr. 
No.

Particulars

1

2

3
4

5

Derivatives (Notional Principal Amount)
a) For hedging 
b) For trading
Marked to Market Positions 2
a) Asset (+)
b) Liability (-)
Credit Exposure 3
Likely impact of one percentage change 
in interest rate (100*PV01)  
(as at 31 March, 2019)
a) on hedging derivatives 
b) on trading derivatives
Maximum and Minimum of 100*PV01 
observed during the year
a)   on hedging 

i)   Minimum
ii)   Maximum

b)   on Trading 

i)   Minimum
ii)   Maximum

1. only Over The Counter derivatives included

2. only on trading derivatives

3. includes accrued interest

4. excluding Tom/Spot contracts

Forward 
Contracts 4

43,612.28
412,366.46

7,665.93
(7,228.49)
21,166.53

12.33
12.31

3.94
12.33

0.30
12.31

Forward 
Contracts 4

56,970.61
272,683.15

3,764.51
(3,907.80)
13,477.22

3.81
8.76

1.02
12.34

0.56
8.76

As at 31 March, 2020

Currency Derivatives

CCS

Options

(` in crores)

Interest rate 
Derivatives

-
46,351.14

3,077.72
(2,169.87)
7,811.75

-
45,114.10

1,676.86
(1,620.33)
1,373.69

16,230.14
238,695.12

3,692.90
(4,428.26)
6,428.92

-
5.77

-
-

2.25
10.79

-
13.02

-
-

10.67
57.72

1.32
52.98

1.27
31.49

52.33
68.11

As at 31 March, 2019

Currency Derivatives

CCS

Options

(` in crores)

Interest rate 
Derivatives

-
40,753.12

2,698.28
(1,222.94)
6,709.64

-
46,404.77

1,485.72
(1,425.22)
1,603.96

14,315.09
181,617.15

1,509.36
 (2,146.16)
3,743.38

-
2.56

-
-

2.46
5.71

-
298.94

-
-

20.91
306.14

49.80
57.93

29.67
60.55

53.63
78.97

221

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Standalone Financial Statements

The outstanding notional principal amount of Exchange Traded Currency Options as at 31 March, 2020 was Nil 
(previous year Nil) and the mark-to-market value was Nil (previous year Nil).

2.1.29  Details of penalty/stricture levied by RBI:

No penalty/stricture has been imposed by RBI on the Bank during the year ended 31 March, 2020.

Details of penalty/stricture levied by RBI during the year ended 31 March, 2019 is as under:

Amount (` in crores)

Reason for stricture issued/ levy of penalty by RBI

2.00

0.20

-

Non-compliance  of  RBI  guidelines  related  to  ‘Collection  of  Account 
Payee  Cheques  –  Prohibition  on  Crediting  proceeds  to  Third  Party 
Account’ and Master Directions on ‘Frauds- Classification and Reporting 
by  commercial  banks  and  select  FIs’.  Penalty was  imposed  in  terms  of 
Section  47A(1)(c)  read  with  Section  46(4)(i)  of  the  Banking  Regulation 
Act, 1949
Non-compliance of RBI guidelines related to ‘Detection and Impounding 
of Counterfeit Notes’ and ‘Sorting of Notes – Installation of Note Sorting 
Machines’. Penalty was imposed in terms of Section 47A(1)(c) read with 
Section 46(4)(i) of the Banking Regulation Act, 1949
Caution letter issued by RBI on 25 February, 2019 for non compliance 
of  RBI  directives  on  time  bound  implementation  and  strengthening  of 
SWIFT related operational controls

Date of payment of 
penalty

16 February, 2019

5 February, 2019

-

2.1.30  Disclosure of customer complaints

(a)  Disclosure of customer complaints relating to Bank’s customers on Bank’s ATMs

a.
b.
c.
d.

No. of complaints pending at the beginning of the year
No. of complaints received during the year
No. of complaints redressed during the year
No. of complaints pending at the end of the year

31 March, 2020

31 March, 2019

-
55,475
55,475
-

284
115,737
116,021
-

(b)  Disclosure of customer complaints relating to Bank’s customers on other bank’s ATMs

a.
b.
c.
d.

No. of complaints pending at the beginning of the year
No. of complaints received during the year
No. of complaints redressed during the year
No. of complaints pending at the end of the year

31 March, 2020

31 March, 2019

-
80,699
80,699
-

2,360
105,110
107,470
-

(c)  Disclosure of customer complaints other than ATM transaction complaints

a.
b.
c.
d.

No. of complaints pending at the beginning of the year
No. of complaints received during the year
No. of complaints redressed during the year
No. of complaints pending at the end of the year

31 March, 2020

31 March, 2019

1,217
64,310
64,562
965

24,456
78,442
101,681
1,217

222

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(d)  Total customer complaints

a.
b.
c.
d.

No. of complaints pending at the beginning of the year
No. of complaints received during the year
No. of complaints redressed during the year
No. of complaints pending at the end of the year

31 March, 2020

31 March, 2019

1,217
200,484
200,736
965

27,100
299,289
325,172
1,217

The above information does not include complaints redressed within 1 working day and is as certified by the 
Management and relied upon by the auditors.

2.1.31  Disclosure of Awards passed by the Banking Ombudsman

a.
b.
c.
d.

No. of unimplemented awards at the beginning of the year
No. of awards passed by the Banking Ombudsman during the year
No. of awards implemented during the year
No. of unimplemented awards at the end of the year

31 March, 2020

31 March, 2019

-
-
-
-

-
-
-
-

The above information is as certified by the Management and relied upon by the auditors.

2.1.32  Draw Down from Reserves

During the year ended 31 March, 2020 the Bank has not undertaken any draw from reserves, except towards 
issue expenses incurred for equity raising through Qualified Institutional Placement and conversion of share 
warrants, which has been adjusted against the share premium account.

During the year ended 31 March, 2019 the Bank has made a draw down out of the Investment Reserve account 
towards depreciation on investments in AFS and HFT categories in terms of RBI guidelines.

2.1.33 

Letter of Comfort

The Bank has not issued any Letter of Comfort on behalf of its subsidiaries during the current and previous year.

2.1.34  Disclosure on Remuneration

Qualitative disclosures 
a) 

Information relating to the bodies that oversee remuneration:

  Name, composition and mandate of the main body overseeing remuneration:

 The  Nomination  and  Remuneration  Committee  of  the  Board  oversees  the  framing,  review  and 
implementation  of  the  compensation  policy  of  the  Bank  on  behalf  of  the  Board.  The  Committee 
works in close co-ordination with the Risk Management Committee of the Bank, in order to achieve 
effective alignment between remuneration and risks.

 As  at  31  March,  2020,  the  Nomination  and  Remuneration  Committee  comprises  of  the  following 
Non-Executive Directors:

1. 

Shri Rohit Bhagat - Chairman

2. 

Shri Rakesh Makhija 

3. 

Shri Stephen Pagliuca

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Standalone Financial Statements

 In respect of Remuneration/HR matters, the Nomination and Remuneration Committee of the Board, 
functions with the following main objectives:

a. 

 Review  and  recommend  to  the  Board  for  approval,  the  overall  remuneration  framework  and 
associated policy of the Bank (including remuneration policy for Directors and key managerial 
personnel) including the level and structure of fixed pay, variable pay, perquisites, bonus pool, 
stock-based compensation and any other form of compensation as may be included from time 
to time to all the employees of the Bank including the Managing Director & CEO (MD & CEO), 
other Whole-Time Directors (WTD) and senior managers one level below the Board.

b. 

 Recommend to the Board the compensation payable to the Chairman of the Bank.

c. 

d. 

e. 

 Review  and  recommend  to  the  Board  for  approval,  the  talent  management  and  succession 
policy and process in the Bank for ensuring business continuity, especially at the level of MD & 
CEO, the other WTDs, senior managers’ one level below the Board and other key roles and their 
progression to the Board. 

 Formulate the criteria and the manner for effective evaluation of performance of the Board as 
a whole, its Committees and individual directors, including independent directors of the Bank, 
which  may  be  carried  out  either  by  the  Committee  or  by  the  Board  or  with  the  help  of  an 
independent external agency and to review its implementation, compliance and outcomes. 

 Set the goals, objectives and performance benchmarks for the Bank and for MD & CEO, WTDs 
and Group Executives for the financial year and over the medium to long term. Review adequacy 
and appropriateness of HR strategy of the Bank in the broader areas of code of conduct, ethics, 
conflict  of  interest,  succession  planning,  talent  management,  performance  management, 
remuneration and HR risk management.

f. 

Review and recommend to the Board for approval: 

 

 

the creation of new positions one level below MD & CEO

appointments, promotions and exits of senior managers one level below the MD & CEO

g. 

 Set the goals, objectives and performance benchmarks for the Bank and for MD & CEO, WTDs 
and Group Executives for the financial year and over the medium to long term. 

h.  Review the performance of the MD & CEO and other WTDs at the end of each year. 

i. 

  Perform such other duties as may be required to be done under any law, statute, rules, regulations 
etc.  enacted  by  Government  of  India,  Reserve  Bank  of  India  or  by  any  other  regulatory  or 
statutory body.

 

 External consultants whose advice has been sought, the body by which they were commissioned, 
and in what areas of the remuneration process:

 The Nomination and Remuneration Committee has commissioned Aon Hewitt, a globally renowned 
compensation benchmarking firm, to conduct market benchmarking of employee compensation. The 
Bank participates in the salary benchmarking survey conducted by Aon Hewitt every year. Aon Hewitt 
collects data from multiple private sector peer banks across functions, levels and roles which is then 
used by the Bank to assess market competitiveness of remuneration offered to Bank employees. 

 

 A  description  of  the  scope  of  the  Bank’s  remuneration  policy,  including  the  extent  to  which  it  is 
applicable to foreign subsidiaries and branches:

 The  Committee  monitors  the  remuneration  policy  for  both  domestic  and  overseas  branches 
of  the  Bank  on  behalf  of  the  Board.  However,  it  does  not  oversee  the  compensation  policy  for 
subsidiaries of the Bank. 

224

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  A description of the type of employees covered and number of such employees:

 Employees  are  categorised  into  following  three  categories  from  remuneration  structure  and 
administration standpoint:

 Category 1

MD & CEO and WTDs. This category includes 4 employees.

 Category 2

 All the employees in the Grade of Vice President and above engaged in the functions of Risk Control 
and Compliance. This category includes 34 employees.

Category 3: Other Staff

 ‘Other  Staff’  has  been  defined  as  a  “group  of  employees  who  pose  a  material  risk”.  This  category 
includes all the employees of the Bank in the grade of Executive Vice President (EVP) and above and 
also few other key business roles in case they are below the grade of Executive Vice President. This 
category includes 46 employees.

b) 

Information relating to the design and structure of remuneration processes:

 

 An overview of the key features and objectives of remuneration policy:

 The compensation philosophy of the Bank aims to attract, retain and motivate professionals in order 
to enable the Bank to attain its strategic objectives and develop a strong performance culture in the 
competitive environment in which it operates. To achieve this, the following principles are adopted: 

- 

Affordability: Pay to reflect productivity improvements to retain cost-income competitiveness 

-  Maintain competitiveness on fixed pay in talent market 

- 

- 

- 

Pay for performance to drive meritocracy through variable pay 

Employee Stock Options for long-term value creation 

Benefits and perquisites to remain aligned with market practices and provide flexibility 

 Apart  from  the  above,  the  compensation  structure  for  MD  &  CEO  and  WTDs  is  aligned  to  RBI’s 
guidelines  for  sound  compensation  practices  (effective  FY  2012-13)  and  addresses  the  general 
principles of: 

- 

- 

Effective and independent governance and monitoring of compensation

 Alignment  of  compensation  with  prudent  risk-taking  through  well  designed  and  consistent 
compensation structures

- 

Clear and timely disclosure to facilitate supervisory oversight by all stakeholders

Accordingly, the compensation policy for MD & CEO and WTDs seeks to:

a) 

b) 

 Ensure that the compensation, in terms of structure and total amount, is in line with the best 
practices, as well as competitive vis-à-vis that of peer banks

 Establish the linkage of compensation with individual performance as well as achievement of 
the corporate objectives of the Bank

225

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

c) 

 Include  an  appropriate  variable  pay  component  tied  to  the  achievement  of  pre-established 
objectives in line with Bank’s scorecard while ensuring that the compensation is aligned with 
prudent risk taking

d) 

 Encourage attainment of long term shareholder returns through inclusion of equity linked long-
term incentives as part of compensation

 Compensation is structured in terms of fixed pay, variable pay and employee stock options (for 
selective employees), with a strong linkage of variable pay to performance. The compensation 
policy  of  the  Bank  is  approved  by  the  Nomination  and  Remuneration  Committee.  Additional 
approval  from  Shareholders  and  RBI  is  obtained  specifically  for  compensation  of  MD 
& CEO and WTDs.

 

 Whether the remuneration committee reviewed the firm’s remuneration policy during the past year, 
and if so, an overview of any changes that were made:

There were no changes made in the remuneration policy for FY 2019-20. 

 

 A  discussion  of  how  the  Bank  ensures  that  risk  and  compliance  employees  are  remunerated 
independently of the businesses they oversee:

 The  Bank  ensures  that  risk  and  compliance  employees  are  remunerated  independently  of  the 
businesses they oversee and is guided by the individual employee performance. The remuneration 
is  determined  on  the  basis  of  relevant  risk  measures  included  in  the  Balanced  Scorecard  /  key 
deliverables of staff in these functions. The parameters reviewed for performance based rewards 
are  independent  of  performance  of  the  business  area  they  oversee  and  commensurate  with  their 
individual  role  in  the  Bank.  Additionally,  the  ratio  of  fixed  and  variable  compensation  is  weighed 
towards fixed compensation. 

c) 

 Description  of  the  ways  in  which  current  and  future  risks  are  taken  into  account  in  the  remuneration  
processes:

 

 An  overview  of  the  key  risks  that  the  Bank  takes 
remuneration measures:

into  account  when 

implementing 

 The business activity of the Bank is undertaken within the limits of the following risk measures to 
achieve the financial plan. The Financial Perspective in the Bank’s BSC contains metrics pertaining 
to  growth,  profitability  and  asset  quality.  These  metrics  along  with  other  metrics  in  customer, 
internal process and compliance and people perspective are taken into account while arriving at the 
remuneration decisions. The metrics on internal process and compliance ensure due weightage to 
non – financial risk that bank may be exposed to.

 

 An overview of the nature and type of key measures used to take account of these risks, including 
risk difficult to measure:

 The Bank has a robust system of measuring and reviewing these risks. The risk parameters are a part 
of the Balanced Scorecard used for setting of performance objectives and for measuring performance 
which  includes,  besides  financial  performance,  adherence  to  internal  processes,  compliance  and 
people  perspectives.  Weightage  is  placed  on  not  only  financial  or  quantitative  achievement  of 
objectives but also on qualitative aspects detailing how the objectives were achieved.

  A discussion of the ways in which these measures affect remuneration:

 The  relevant  risk  measures  are  included  in  the  scorecards  of  MD  &  CEO  and  WTDs.  Inclusion  of 
the above mentioned measures ensures that performance parameters are aligned to risk measures 
at  the  time  of  performance  evaluation.  The  Nomination  and  Remuneration  Committee  takes  into 
consideration all the above aspects while assessing organisational and individual performance and 
making compensation related recommendations to the Board. 

 

 A discussion of how the nature and type of these measures have changed over the past year and 
reasons for the changes, as well as the impact of changes on remuneration:

226

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 The Bank continued to track key metrics across financial, customer, internal process and compliance 
and  people  perspective  as  part  of  FY20  BSC.  During  FY2019-20,  metrics  on  digitizing  customer 
journeys and strengthening of internal processes were incorporated to reinforce focus on delivering 
superior customer experience. Further, critical deliverables were included to drive progress on the 
Bank’s GPS strategy.

d)  Description of the ways in which the Bank seeks to link performance during a performance measurement 

period with levels of remuneration:

The  Bank’s  performance  management  and  compensation  philosophies  are  structured  to  support  the 
achievement of the Bank’s on-going business objectives by rewarding achievement of objectives linked 
directly  to  its  strategic  business  priorities.  These  strategic  priorities  are  cascaded  through  annualised 
objectives to the employees. 

The Bank follows the Balanced Scorecard approach in designing its performance management system. 
Adequate  attention  is  given  to  the  robust  goal  setting  process  to  ensure  alignment  of  individual 
objectives to support the achievement of business strategy, financial and non-financial goals across and 
through  the  organisation.  The  non-financial  goals  for  employees  includes  customer  service,  process 
improvement,  adherence  to  risk  and  compliance  norms,  operations  and  process  control,  learning  and 
knowledge development.

  An overview of main performance metrics for Bank, top level business lines and individuals:

The  Bank  follows  a  Balanced  Scorecard  approach  for  measuring  performance  for  the  Bank,  top 
business lines and individuals. The approach broadly comprises financial, customer, internal processes, 
compliance, and people perspectives and includes parameters on revenue and profitability, business 
growth, customer initiatives, operational efficiencies, regulatory compliance, risk management and 
people management. 

  A  discussion  of  how  amounts  of  individual  remuneration  are  linked  to  the  Bank-wide  and 

individual performance:

The Bank’s remuneration practices are underpinned by principles of meritocracy and fairness. The 
remuneration system strives to maintain the ability to attract, retain, reward and motivate the talent 
in  order  to  enable  the  Bank  to  attain  its  strategic  objectives  within  the  increasingly  competitive 
context  in  which  it  operates.  The  Bank’s  pay-for-performance  approach  strives  to  ensure  both 
internal and external equity in line with emerging market trends. However, the business model and 
affordability form the overarching boundary conditions.

The Bank follows a Balanced Scorecard approach for measuring performance at senior levels. The 
Balanced Scorecard parameters for individuals are cascaded from the Bank’s Balanced Scorecard. 
The  Management  Committee  or  the  Nomination  and  Remuneration  Committee  reviews  the 
achievements against the set of parameters which determines the performance of the individuals. For 
all other employees, performance appraisals are conducted annually and initiated by the employee 
with  self-appraisal.  The  immediate  supervisor  reviews  the  appraisal  ratings  in  a  joint  consultation 
meeting  with  the  employee  and  assigns  the  performance  rating.  The  final  ratings  are  discussed 
by a Moderation Committee comprising of senior officials of the Bank. Both relative and absolute 
individual performances are considered for the moderation process. Individual fixed pay increases, 
variable pay and ESOPs are linked to the final performance ratings. 

  A discussion of the measures the Bank will in general implement to adjust remuneration in the event 

that performance metrics are weak:

In cases where the performance metrics are weak or not well defined to measure the performance 
effectively, the Bank uses discretion to reward such employees. The remuneration is then influenced by 
the operational performance parameters of the Bank along with individual performance achievement. 

  Whilst determining fixed and variable remuneration, relevant risk measures are included in scorecards 
of  senior  employees.  The  Financial  Perspective  in  the  Bank’s  BSC  contains  metrics  pertaining  to 

227

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

growth, profitability and asset quality. These metrics along with other metrics in customer, internal 
process  and  compliance  and  people  perspective  are  taken  into  account  while  arriving  at  the 
remuneration decisions. The metrics on internal process and compliance ensure due weightage to 
non – financial risk that bank may be exposed to.

As  a  prudent  measure,  a  portion  of  variable  pay  if  it  exceeds  a  certain  threshold  is  deferred  and 
is  paid  proportionately  over  a  period  of  3  years.  The  deferred  variable  pay  amount  of  reference 
year would be held back in case of any misrepresentation or gross inaccuracy resulting in a wrong 
risk assessment.

e)  Description of the ways in which the Bank seeks to adjust remuneration to take account of the longer 

term performance:

    A discussion of the Bank’s policy on deferral and vesting of variable remuneration and, if the fraction 
of  variable  remuneration  that  is  deferred  differs  across  employees  or  groups  of  employees,  a 
description of the factors that determine the fraction and their relative importance: 

The deferral of the Variable Pay for the three categories of employees as stated earlier is given below:

Category 1: MD & CEO and WTDs

Variable Pay will not exceed 70% of the Fixed Pay 

 To  ensure  that  risk  measures  do  not  focus  only  on  achieving  short  term  goals,  variable  payout 
is  deferred.  If  the  variable  pay  exceeds  40%  of  fixed  pay,  45%  of  the  variable  pay  to  be  deferred 
proportionately over a period of three years.

 Category 2: All the employees in the Grade of Vice President and above engaged in the functions of 
Risk Control and Compliance

- 

- 

- 

- 

- 

 Variable  Pay  will  be  paid  on  the  basis  of  laid  down  risk  control,  compliance  and  process 
improvement parameters in the balanced scorecard / key deliverables of staff in this function

 The parameters will be independent of performance of the business area they oversee and will 
commensurate with their key role in the Bank 

The ratio of fixed and variable compensation will be weighed towards fixed compensation 

Percentage of variable pay to be capped at 70% of fixed pay 

 Appropriate deferral structure as approved by the Nomination and Remuneration Committee 
will be applicable to this category of employees

Category 3: Other Staff

- 

- 

- 

 Variable  Pay  will  be  paid  on  the  basis  of  performance  against  key  deliverables  and  overall 
business performance for the financial year 

Percentage of variable pay to be capped at 70% of fixed pay 

 Appropriate deferral structure as approved by the Nomination and Remuneration Committee 
will be applicable to this category of employees

   

 A discussion of the Bank’s policy and criteria for adjusting deferred remuneration before vesting and 
(if permitted by national law) after vesting through claw back arrangements: 

 The deferred portion of the variable pay may be delayed in the event of an enquiry determining gross 
negligence or breach of integrity. The deferred portion is withheld by the Bank till the completion of 
such enquiries, if any. As a result, no claw back arrangements are made on the deferred portion of 
the variable pay.

228

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
f)  Description of the different forms of variable remuneration that the Bank utilizes and the rationale for 

using these different forms:

  An overview of the forms of variable remuneration offered:

• 

• 

 Variable  Pay:  Variable  Pay  is  linked  to  corporate  performance,  business  performance  and 
individual performance and ensures differential pay based on the performance levels of employees

 Employee Stock Options (ESOPs): ESOPs are given to selective set of employees at senior levels 
based  on  their  level  of  performance  and  role.  ESOP  scheme  has  an  inbuilt  deferred  vesting 
design which helps in directing long term performance orientation among employees

  A discussion of the use of different forms of variable remuneration and, if the mix of different forms 
of variable remuneration differs across employees or group of employees, a description of the factors 
that determine the mix and their relative importance: 

Variable pay in the form of performance based bonus is paid out annually and is linked to performance 
achievement against balanced performance measures and aligned with the principles of meritocracy. 
The proportion of variable pay in total pay shall be higher at senior management levels. The payment 
of all forms of variable pay is governed by the affordability of the Bank and based on profitability and 
cost income ratios. At senior management levels (and for certain employees with potential to cause 
material impact on risk exposure), a portion of variable compensation may be paid out in a deferred 
manner in order to drive prudent behaviour as well as long term & sustainable performance orientation. 
Long term variable pay is administered in the form of ESOPs with an objective of enabling employee 
participation in the business as an active stakeholder and to usher in an ‘owner-manager’ culture. The 
quantum of grant of stock options is determined and approved by the Nomination and Remuneration 
Committee, in terms of the said Regulations and in line with best practices, subject to the approval of 
RBI. The current ESOP design has an inbuilt deferral intended to spread and manage risk.

Quantitative disclosures 
a) 

The quantitative disclosures pertaining to the MD & CEO, Whole Time Directors and other risk takers 
for the year ended 31 March, 2020 and 31 March, 2019 are given below. Other risk takers include all 
employees in the grade of Executive Vice President (EVP) and above and also cover certain select roles in 
case they are below the grade of EVP. 

a.

b.

c.
d.

e.
f.

g.
h.

i) Number of meetings held by the Remuneration Committee (main body 
overseeing remuneration) during the financial year
ii) Remuneration paid to its members (sitting fees)
Number  of  employees  having  received  a  variable  remuneration  award 
during the financial year
Number and total amount of sign-on awards made during the financial year
Number  and  total  amount  of  guaranteed  bonus  awarded  during  the 
financial year, if any
Details of severance pay, in addition to accrued benefits, if any
Total amount of outstanding deferred remuneration, split into cash, shares 
and share-linked instruments and other forms
Total amount of deferred remuneration paid out in the financial year
Breakdown  of  amount  of  remuneration  awards  for  the  financial  year  to 
show fixed and variable, deferred and non-deferred, different forms used

31 March, 2020

31 March, 2019

6

16

`1,200,000
36*

`2,950,000
29*

N.A.
N.A.

N.A.
-

Nil

Fixed - `66.53 
crores#
Variable - `14.23 
crores*
Deferred – Nil
Non-deferred - 
`14.23 crores*
Number of stock 
options granted 
during the financial 
year – 3,718,000

N.A.
N.A.

N.A.
-

`0.34 crores
Fixed - `49.80 
crores#
Variable - `9.41 
crores*
Deferred – Nil
Non-deferred - 
`9.41 crores*
Number of stock 
options granted 
during the financial 
year – 2,479,000

229

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

i.

j.

k.

Total  amount  of  outstanding  deferred  remuneration  and  retained 
remuneration exposed to ex-post explicit and/or implicit adjustments
Total amount of reductions during the financial year due to ex- post explicit 
adjustments
Total amount of reductions during the financial year due to ex- post implicit 
adjustments

31 March, 2020

31 March, 2019

N.A.

N.A.

N.A.

N.A.

N.A.

N.A.

*   pertains to FY 2018-19 paid to MD & CEO, WTDs and other risk takers (previous years pertains to FY 2016-17 paid to MD 

& CEO and WTDs and for FY 2017-18 paid to other risk takers)

#   Fixed Remuneration includes basic salary, fixed allowance, leave fare concession, house rent allowance, super annuation 
allowance,  certain  other  allowances,  gratuity  payout,  leave  encashment  and  contribution  towards  provident  fund  and 
superannuation fund. Payments in nature of reimbursements have been excluded from fixed remuneration.

b)  Disclosure for compensation of Non-executive Directors (Except Part-time Chairman): 

a.

Amount of remuneration paid during the year 
(pertains to preceding year)

(` in crores) 

31 March, 2020

31 March, 2019

0.95

-

2.1.35 

The details of fees / brokerage earned in respect of insurance broking, agency and bancassurance business 
undertaken by the Bank are as under:

(` in crores) 

Sr. 
No.

1.
2.
3.
4.

Nature of Income

31 March, 2020

31 March, 2019

For selling life insurance policies
For selling non-life insurance policies
For selling mutual fund products
Others (wealth advisory, RBI and other bonds etc.)
Total

692.02
76.17
291.94
 57.07
 1,117.20 

640.50
68.62
416.09
 99.11
 1,224.32 

2.1.36 

The Bank has not sponsored any special purpose vehicle which is required to be consolidated in the consolidated 
financial statements as per accounting norms. 

2.1.37 

Amount of total assets, non-performing assets and revenue of overseas branches is given below: 

Particulars

Total assets
Total NPAs
Total revenue

(` in crores) 

31 March, 2020

31 March, 2019

53,673.52
4,420.07
2,058.04

47,941.15
3,727.06
3,416.09

2.1.38  During the years ended 31 March, 2020 and 31 March, 2019 the value of sales/transfers of securities to/from 
HTM category (excluding one-time transfer of securities and sales to RBI under OMO auctions) did not exceed 
5% of the book value of investments held in HTM category at the beginning of the year.

2.1.39  Disclosure on transfers to Depositor Education and Awareness Fund (DEAF)

Particulars

Opening balance of amounts transferred to DEAF
Add : Amounts transferred to DEAF during the year
Less : Amounts reimbursed by DEAF towards claims
Closing balance of amounts transferred to DEAF

(` in crores) 

31 March, 2020

31 March, 2019

161.53
73.92
 (2.94)*
232.51

97.14
66.85
 (2.46)*
161.53

 *includes 

`0.38 crores (previous year `0.16 crores) of claim raised and pending settlement with RBI

230

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2.1.40  Disclosure on Intra-Group Exposures

Particulars

Total amount of intra-group exposures
Total amount of top-20 intra-group exposures
Percentage  of  intra-group  exposures  to  total  exposure  of  the  Bank  on  borrowers/
customers

(` in crores) 

31 March, 2020

31 March, 2019

3,377.94
3.377.89
0.31

6,895.64
6,895.64
0.85

During the years ended 31 March, 2020 and 31 March, 2019, the intra-group exposures were within the limits 
specified by RBI.

The above information is as certified by the Management and relied upon by the auditors.

2.1.41  Unhedged Foreign Currency Exposure

The Bank’s Corporate Credit Policy lays down the framework to manage credit risk arising out of unhedged 
foreign  currency  exposures  of  the  borrowers.  Both  at  the  time  of  initial  approval  as  well  as  subsequent 
reviews/renewals,  the  assessment  of  credit  risk  arising  out  of  foreign  currency  exposure  of  the  borrowers 
include  details  of  imports,  exports,  repayments  of  foreign  currency  borrowings,  as  well  as  hedges  done  by 
the  borrowers  or  naturally  enjoyed  by  them  vis-a-vis  their  intrinsic  financial  strength,  history  of  hedging 
and losses arising out of foreign currency volatility. The extent of hedge/cover required on the total foreign 
currency exposure including natural hedge and hedged positions, is guided through a matrix of internal ratings. 
The  hedging  policy  is  applicable  for  existing  as  well  as  new  clients  with  foreign  currency  exposures  above 
a  predefined  threshold.  The  details  of  un-hedged  foreign  currency  exposure  of  customers  for  transactions 
undertaken  through  the  Bank  are  monitored  periodically.  The  Bank  also  maintains  additional  provision  and 
capital, in line with RBI guidelines.

During the year ended 31 March, 2020, the Bank made write back of provision of `10.68 crores (previous year 
provision made of `18.79 crores) towards un-hedged foreign currency exposures. As on 31 March, 2020, the 
Bank held cumulative provision towards un-hedged foreign currency exposures of `120.21 crores (previous 
year `130.89 crores). 

As  on  31  March,  2020,  the  Bank  held  incremental  capital  of  `490.15  crores  (previous  year  `191.52  crores) 
towards borrowers having un-hedged foreign currency exposures.

2.1.42  Disclosure on provisioning pertaining to fraud accounts*

Particulars

Number of frauds reported during the year**
Amounts involved
Provisions held at the beginning of the year
Provisions made during the year
Balance held in interest capitalisation accounts
Provisions held at the end of the year
Unamortised provision debited from ‘other reserves’ as at the end of the year

 * 

disclosure covers only frauds relating to advances

(` in crores) 

31 March, 2020

31 March, 2019

52
2,030.60
752.23
1,272.93
5.44
2,030.60
-

145
529.04
353.96
172.45
2.63
529.04
-

**  excluding  72  cases  (previous  year  22  cases)  amounting  to  `2,515.37  crores  (previous  year  `540.46  crores)  reported  as  fraud 

during the year and subsequently prudentially written off within the financial year

2.1.43  Disclosure on provisioning pertaining to Land held under ‘Non-Banking assets acquired in satisfaction of claims’

Particulars

Amount of Land held under ‘Non-Banking assets acquired in satisfaction of claims’*
Provisions made during the year by debiting profit and loss account
Provisions reversed during the year*
Provisions held at the end of the year by debiting profit and loss account
Unamortised  provision  debited  from  ‘Balance  in  profit  and  loss  account’  under 
‘Reserves and Surplus’

* during the year Bank sold a parcel of land with a book value of `140.37 crores

(` in crores) 

31 March, 2020

31 March, 2019

2,068.24
1,605.28
(140.37)
2,068.24
-

2,208.61
603.33
-
603.33
1,605.28

231

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

2.1.44  Detail of Priority Sector Lending Certificates (PSLC) purchased by the Bank are set out below:

Category

PSLC – Small & Micro Farmers
PSLC – General
PSLC – Micro Enterprises
PSLC – Agriculture
Total

Details of PSLCs sold by the Bank are set out below:

Category

PSLC – General
PSLC - Micro Enterprises
Total

2.1.45  Disclosure on Liquidity Coverage Ratio

(` in crores) 

31 March, 2020

31 March, 2019

23,830.00
9,900.00
8,790.50
5,800.00
48,320.50

-
17,470.00
2,375.00
 -
19,845.00

(` in crores) 

31 March, 2020

31 March, 2019

44,320.00
4,000.00
 48,320.00

385.00
-
385.00

Qualitative disclosure
The Bank has adopted the Basel III framework on liquidity standards as prescribed by RBI and has put in place 
requisite  systems  and  processes  to  enable  periodical  computation  and  reporting  of  the  Liquidity  Coverage 
Ratio (LCR). The mandated regulatory threshold is embedded into the Risk Appetite Statement of the Bank 
thus subjecting LCR maintenance to Board oversight and periodical review. The Bank computes the LCR and 
reports the same to the Asset Liability Management Committee (ALCO) every month for review as well as to 
the Risk Management Committee of the Board. 

The Bank computes LCR on a daily basis and in accordance with RBI guidelines the quarterly disclosures of LCR 
contain data on the simple average calculated on daily observations over a period of 90 days.

The  Bank  follows  the  criteria  laid  down  by  RBI  for  calculation  of  High  Quality  Liquid  Assets  (HQLA),  gross 
outflows and inflows within the next 30-day period. HQLA predominantly comprises Government securities 
viz. Treasury Bills, Central and State Government securities. A relatively smaller part of HQLA is accounted for 
by the corporate bonds with mandated haircuts applied thereto.

The  Bank  monitors  the  concentration  of  funding  sources  from  significant  counterparties,  significant 
instruments/products as part of the asset liability management framework. The Bank adheres to the regulatory 
and internal limits on Inter-bank liability and call money borrowings which form part of the ALM policy. The 
Bank’s funding sources are fairly dispersed across sources and maturities.

Expected  derivative  cash  outflows  and  inflows  are  calculated  for  outstanding  contracts  in  accordance 
with  laid  down  valuation  methodologies.  Cash  flows,  if  any,  from  collaterals  posted  against  derivatives  are 
not considered.

Apart from the LCR position in all currencies put together, the Bank monitors the LCR in US Dollar currency 
which qualifies as a significant currency as per RBI guidelines. 

The  liquidity  risk  management  of  the  Bank  is  undertaken  by  the  Asset  Liability  Management  group  in  the 
Treasury  in  accordance  with  the  Board  approved  policies  and  ALCO  approved  funding  plans.  The  Risk 
department  measures  and  monitors  the  liquidity  profile  of  the  Bank  with  reference  to  the  Board  approved 
limits,  for  both  domestic  as  well  as  overseas  operations,  on  a  static  as  well  as  on  a  dynamic  basis  by  using 
the gap analysis technique supplemented by monitoring of key liquidity ratios and periodical liquidity stress 
testing. Periodical reports are placed before the Bank’s ALCO for perusal and review. 

All significant outflows and inflows determined in accordance with RBI guidelines are included in the prescribed 
LCR computation template.

232

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Quantitative disclosure

High Quality Liquid Assets
1

Total High Quality Liquid Assets 
(HQLAs)
Cash Outflows
2

Retail Deposits and deposits from 
small business customers, of which:
Stable Deposits
Less Stable Deposits
Unsecured wholesale funding, of 
which :

(i)
(ii)

3

Quarter ended 31 March, 2020

 Quarter ended   
31 December, 2019

Quarter ended   
30 September, 2019

Quarter ended  
30 June, 2019

Total 
Unweighted 
Value (average)

Total Weighted 
Value (average)

Total 
Unweighted 
Value (average)

Total Weighted 
Value (average)

Total 
Unweighted 
Value (average)

Total Weighted 
Value (average)

Total 
Unweighted 
Value (average)

Total Weighted 
Value (average)

 (` in crores)

1,53,367.16

136,689.42

131,204.91

131,403.54

343,438.06 

29,290.56 

332,402.80

30,483.28

316,993.94

29,016.38

308,585.60

28,213.84

101,064.99 
242,373.07 
188,919.86 

5,053.25 
24,237.31 
106,484.32 

55,139.77
277,263.03
173,900.62

2,756.99
27,726.29
87,383.69

53,660.26
263,333.68
158,269.16

2,683.01
26,333.37
79,179.07

52,894.53
255,691.07
163,736.68

2,644.73
25,569.11
82,229.45

(i) Operational deposits (all 

12,446.47 

3,091.07 

40,926.39

10,219.61

40,975.45

10,232.28

45,252.80

11,301.58

counterparties)

(ii) Non-operational deposits (all 

176,473.39 

103,393.25 

132,974.23

77,164.08

117,293.71

68,946.79

118,483.88

70,927.87

counterparties)
(iii) Unsecured debt

Secured wholesale funding
Additional requirements, of which:

(i) Outflows related to derivative 
exposures and other collateral 
requirements

- 

41,661.37 
35,283.57 

- 
205.42
37,484.42 
35,283.57 

-

29,064.70
20,856.03

-
30.76
23,845.67
20,856.03

-

29,973.51
19,769.56

-
-
24,432.21
19,769.56

-

31,272.56
24,356.76

-
-
25,562.49
24,356.76

(ii) Outflows related to loss of funding 

- 

- 

-

-

-

-

-

-

on debt products

(iii) Credit and liquidity facilities
Other contractual funding 
obligations
Other contingent funding 
obligations
Total Cash Outflows

8
Cash Inflows
9
10

Secured lending (eg. reverse repo)
Inflows from fully performing 
exposures
Other cash inflows
Total Cash Inflows

6,377.80 
5,186.45 

2,200.85 
5,186.45 

8,208.67
5,329.08

2,989.64
5,329.08

10,203.95
5,567.56

4,662.65
5,567.56

6,915.80
5,993.94

1,205.73
5,993.94

259,508.03 

10,958.57 

260,446.40

10,975.47

263,394.18

11,116.33

240,539.04

9,882.59

189,609.74

158,047.95

149,311.55

151,882.31

28,920.03
29,834.23

-
20,486.21

15,742.82
26,837.93

-
18,100.37

6,085.12
29,440.23

-
21,375.26

7,475.08
32,929.08

-
23,639.66

33,896.15
92,650.41

33,896.15
54,382.36

19,463.48
62,044.23

19,463.48
37,563.85

18,595.27
54,120.62

18,595.27
39,970.53

23,694.78
64,098.94

23,694.78
47,334.44

Total adjusted Value

Total adjusted Value

Total adjusted Value

Total adjusted Value

Total HQLA
Total Net Cash Outflows
Liquidity Coverage Ratio %

153,367.16 
135,227.38 
113.41%

136,689.42
120,484.10
113.45%

131,204.91
109,341.02
120.00%

131,403.54
104,547.87
125.69%

4
5

6

7

11
12

21
22
23

Notes: 

1)  Average for all the quarters is simple average of daily observations for the quarter.

2)  Classification of inflows and outflows for determining the run off factors is based on the same estimates and assumptions 

as used by the Bank for compiling the return submitted to the RBI, which has been relied upon by the auditors.

3) 

In compliance with the RBI directive received, the Bank has computed LCR as per the revised definition of ‘Operational 
Deposits’ with effect from 20 December, 2019. As a result, the LCR for the quarter ended 31 March, 2020 is strictly not 
comparable with the LCR reported for previous quarters.

233

Annual Report 2019-20Experience OpenStandalone Financial Statements

Quarter ended  
31 March, 2019

 Quarter ended   
31 December, 2018

Quarter ended   
30 September, 2018

Quarter ended  
30 June, 2018

Total Unweighted 
Value (average)

Total Weighted 
Value (average)

Total Unweighted 
Value (average)

Total Weighted 
Value (average)

Total Unweighted 
Value (average)

Total Weighted 
Value (average)

Total Unweighted 
Value (average)

Total Weighted 
Value (average)

 (` in crores)

122,173.58

 112,336.65

 98,417.24

82,905.66

High Quality Liquid Assets
1

Total High Quality 
Liquid Assets (HQLAs)

Cash Outflows
2

(i)
(ii)

Retail Deposits and 
deposits from small 
business customers, of 
which:
Stable Deposits
Less Stable Deposits
Unsecured wholesale 
funding, of which :
(i) Operational deposits 
(all counterparties)

(ii) Non-operational 
deposits (all 
counterparties)
(iii) Unsecured debt

Secured wholesale 
funding
Additional 
requirements, of which:

(i) Outflows related to 
derivative exposures 
and other collateral 
requirements
(ii) Outflows related to 

loss of funding on debt 
products

8
Cash Inflows
9

facilities
Other contractual 
funding obligations
Other contingent 
funding obligations
Total Cash Outflows

Secured lending (eg. 
reverse repo)
Inflows from fully 
performing exposures
Other cash inflows
Total Cash Inflows

Total HQLA
Total Net Cash 
Outflows
Liquidity Coverage 
Ratio %

3

4

5

6

7

10

11
12

21
22

23

288,756.01

26,298.55

276,752.92

25,082.62

262,954.38

23,773.05

250,441.74

22,587.17

51,541.11
237,214.90
156,131.98

2,577.06
23,721.49
79,803.19

51,853.44
224,899.48
147,846.47

2,592.67
22,489.95
74,665.27

50,447.68
212,506.70
138,551.93

2,522.38
21,250.67
71,267.03

49,140.03
201,301.71
133,534.29

2,457.00
20,130.17
68,572.86

45,839.18

11,448.44

45,614.30

11,396.72

42,070.15

10,511.43

41,286.10

10,315.38

110,292.80

68,354.75

102,232.17

63,268.55

96,481.78

60,775.60

92,248.19

58,257.48

-

-
-

-

-
489.13

-

-
-

-

-
 1,315.08

33,663.94

22,274.62

44,959.20

31,958.57

39,442.47

 27,091.98

37,859.76

25,588.32

20,690.63

20,690.63

30,309.69

30,309.69

25,518.93

25,518.93

23,839.39

23,839.39

35.28

35.28

112.93

112.93

179.59

179.59

136.23

136.23

5,481.21

5,481.21

5,347.92

5,347.92

4,303.74

4,241.13

4,115.59

4,025.59

229,362.92

9,296.33

232,701.55

9,189.17

236,628.98

9,380.16

226,614.14

8,914.06

143,153.90

146.732.68

135,753.34

131,003.08

9,018.11

-

4,657.91

-

3,172.41

-

2,130.44

-

34,209.85

24,150.15

34,751.35

24,671.71

36,368.55

24,909.84

31,469.06

20,819.65

20,164.89
63,392.85
Total adjusted Value

20,164.89
44,315.04

30,454.88
69,864.14
Total adjusted Value

30,454.88
55,126.59

25,478.59
65,019.55
Total adjusted Value

25,478.59
50,388.43

23,503.92
57,103.42
Total adjusted Value

23,503.92
44,323.57

 122,173.58 
 98,838.86 

123.61%

112,336.65
91,606.09

122.63%

98,417.24
85,364.91

115.29%

82,905.66
86,679.51

95.65%

(iii) Credit and liquidity 

12,938.03

1,548.71

14,536.58

1,535.95

13,743.95

1,393.46

13,884.14

1,612.70

Notes: 

1)  Average for all the quarters is simple average of daily observations for the quarter.

2)  Classification of inflows and outflows for determining the run off factors is based on the same estimates and assumptions 

as used by the Bank for compiling the return submitted to the RBI, which has been relied upon by the auditors.

234

Financial Statements2.2  Other disclosures

2.2.1 

2.2.2 

2.2.3 

During  the  year,  the  Bank  has  appropriated  `340.46  crores  (previous  year  `124.93  crores)  to  the  Capital 
Reserve,  net  of  taxes  and  transfer  to  Statutory  Reserve,  being  the  gain  on  sale  of  HTM  investments  in 
accordance with RBI guidelines. As advised by RBI, the Bank has also appropriated `0.06 crores (previous year 
`0.16 crores) to the Capital Reserve, net of taxes and transfer to Statutory Reserve, being the profit on sale of 
immovable property.

During the year, the Bank has appropriated `328.00 crores (previous year `600.00 crores) to the Investment 
Fluctuation Reserve in accordance with RBI guidelines.

During the year, the Bank has appropriated `0.85 crores (previous year `0.63 crores) to Reserve Fund account 
towards  statutory  reserve  in  accordance  with  guidelines  issued  by  Central  Bank  of  Sri  Lanka  in  respect  of 
Colombo branch operations.

2.2.4 

Earnings Per Share (‘EPS’) 

The details of EPS computation is set out below:

Category

31 March, 2020

31 March, 2019

Basic and Diluted earnings for the year (Net profit after tax) (` in crores)
Basic weighted average no. of shares (in crores)
Add: Equity shares for no consideration arising on grant of stock options under ESOP 
(in crores)
Diluted weighted average no. of shares (in crores)
Basic EPS (`)
Diluted EPS (`)
Nominal value of shares (`)

1,627.22
271.51
0.98

272.49
5.99
5.97
2.00

4,676.61
256.90
1.58

258.48
18.20
18.09
2.00

Dilution of equity is on account of 8,395,776 stock options and 1,420,559 warrants (previous year 9,813,655 
stock options and 6,033,509 warrants). 

2.2.5 

Employee Stock Options Scheme (‘the Scheme’)

Pursuant to the approval of the shareholders in February 2001, the Bank approved an Employee Stock Option 
Scheme under which eligible employees are granted an option to purchase shares subject to vesting conditions. 
Over  the  period  till  March  2020,  pursuant  to  the  approval  of  the  shareholders,  the  Bank  approved  ESOP 
schemes for options aggregating 265,087,000 that vest in a graded manner over 3 years. The options can be 
exercised within three/five years from the date of the vesting as the case may be. Within the overall ceiling of 
265,087,000 stock options approved for grant by the shareholders as stated earlier, the Bank is authorised to 
issue options to eligible employees and Whole Time Directors of the subsidiary companies.

259,613,700  options  have  been  granted  under  the  Schemes  till  the  previous  year  ended  31  March,  2019. 
Pursuant  to  the  approval  of  the  Nomination  and  Remuneration  Committee  on  27  March,  2019,  the  Bank 
granted 8,650,150 stock options (each option representing entitlement to one equity share of the Bank) to 
its eligible employees/directors of the Bank/subsidiary companies at a grant price of `757.10. Further, during 
FY2019-20, the Bank granted stock options (each option representing entitlement to one equity share of the 
Bank) to its eligible employees/directors of the Bank/subsidiary companies, the details of which are as under:

Date of grant

25 April, 2019
29 July, 2019
21 January, 2020

No. of options 
granted

Grant price  
(` per option)

430,000
90,000
330,000

752.85
729.85
727.20

235

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

Stock option activity under the Scheme for the year ended 31 March, 2020 is set out below: 

Options outstanding

Range of exercise 
prices (`)

Weighted 
average exercise 
price (`)

Outstanding at the beginning of the year
Granted during the year
Forfeited during the year
Expired during the year
Exercised during the year
Outstanding at the end of the year
Exercisable at the end of the year

30,132,874
9,500,150
(1,018,650)
(950)
(5,947,539)
32,665,885
20,373,840

288.96 to 619.60
727.20 to 757.10
306.54 to 757.10
288.96
288.96 to 535.00
306.54 to 757.10
306.54 to 757.10

465.06
755.61
623.71
288.96
397.02
557.01
505.98

The weighted average share price in respect of options exercised during the year was `715.09.

Stock option activity under the Scheme for the year ended 31 March, 2019 is set out below: 

Options outstanding

Range of exercise 
prices (`)

Weighted 
average exercise 
price (`)

Outstanding at the beginning of the year
Granted during the year
Forfeited during the year
Expired during the year
Exercised during the year
 Outstanding at the end of the year
Exercisable at the end of the year

29,554,909
6,455,000
(748,700)
(22,400)
(5,105,935)
30,132,874
17,138,224

217.33 to 535.00
504.85 to 619.60
306.54 to 535.00
288.96
217.33 to 535.00
288.96 to 619.60
288.96 to 535.00

432.45
516.05
500.67
288.96
336.29
465.06
436.22

The weighted average share price in respect of options exercised during the year was `623.15.

Weighted average  
remaining 
contractual life 
(Years)
4.13
-
-
-
-
4.15
3.03

Weighted average  
remaining 
contractual life 
(Years)
4.22
-
-
-
-
4.13
2.87

Fair Value Methodology

On applying the fair value based method in Guidance Note on ‘Accounting for Employee Share-based Payments’ 
the impact on reported net profit and EPS would be as follows:

in  net 

income  

included 

Net Profit (as reported) (` in crores)
Add:  Stock  based  employee  compensation  expense 
(` in crores)
Less: Stock based employee compensation expense determined under fair value based 
method (proforma) (` in crores)
Net Profit (Proforma) (` in crores)
Earnings per share: Basic (in ` )
As reported 
Proforma
Earnings per share: Diluted (in `)
As reported
Proforma

31 March, 2020

31 March, 2019

1,627.22
-

4,676.61
-

(137.07)

(95.04)

1,490.15

4,581.57

5.99
5.49

5.97
5.47

18.20
17.83

18.09
17.77

During the years ended, 31 March, 2020 and 31 March, 2019, no cost has been incurred by the Bank on ESOPs 
issued to the employees of the Bank and employees of subsidiaries under the intrinsic value method.

236

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The  fair  value  of  the  options  is  estimated  on  the  date  of  the  grant  using  the  Black-Scholes  options  pricing 
model, with the following assumptions:

Dividend yield
Expected life
Risk free interest rate
Volatility

31 March, 2020

31 March, 2019

0.54%
1.82-3.82 years
5.99% to 6.96%

0.76%
2.57-4.57 years
7.07% to 7.63%
28.07% to 28.60% 28.78% to 30.82%

Volatility is the measure of the amount by which a price has fluctuated or is expected to fluctuate during a 
period. The measure of volatility used in the Black-Scholes options pricing model is the annualised standard 
deviation of the continuously compounded rates of return on the stock over a period of time. For calculating 
volatility, the daily volatility of the stock prices on the National Stock Exchange, over a period prior to the date 
of grant, corresponding with the expected life of the options has been considered.

The  weighted  average  fair  value  of  options  granted  during  the  year  ended  31  March,  2020  is  `200.15 
(previous year `164.10).

On 18 March, 2020, the Nomination and Remuneration Committee of the Board of Directors of the Bank has 
approved the grant of upto 12,500,000 stock options to eligible employees. As on 31 March, 2020, there have 
been no allotments of options under this grant. Accordingly, these options have not been considered in the 
above disclosure and for disclosure of proforma net profit and EPS under fair value method for FY 2019-20.

2.2.6 

Proposed Dividend

The Reserve Bank of India, vide its circular dated 17 April, 2020, has advised that banks shall not make any 
further  dividend  payouts  from  profits  pertaining  to  the  financial  year  ended  31  March,  2020  until  further 
instructions, with a view that banks must conserve capital in an environment of heightened uncertainty caused 
by  COVID-19.  Accordingly,  the  Board  of  Directors  of  the  Bank  has  not  proposed  any  dividend  for  the  year 
ended 31 March, 2020.

2.2.7 

Segmental reporting

The business of the Bank is divided into four segments: Treasury, Retail Banking, Corporate/Wholesale Banking 
and Other Banking Business. These segments have been identified based on the RBI’s revised guidelines on 
Segment Reporting issued on 18 April, 2007 vide Circular No. DBOD.No.BP.BC.81/21.04.018/2006-07. The 
principal activities of these segments are as under.

Segment

Treasury

Retail Banking

Principal Activities

Treasury operations include investments in sovereign and corporate debt, equity and mutual funds, 
trading operations, derivative trading and foreign exchange operations on the proprietary account 
and for customers. The Treasury segment also includes the central funding unit.

Constitutes lending to individuals/small businesses through the branch network and other delivery 
channels subject to the orientation, nature of product, granularity of the exposure and the quantum 
thereof.  Retail  Banking  activities  also  include  liability  products,  card  services,  internet  banking, 
mobile banking, ATM services, depository, financial advisory services and NRI services.

Corporate/Wholesale 
Banking

Includes  corporate  relationships  not  included  under  Retail  Banking,  corporate  advisory  services, 
placements  and  syndication,  project  appraisals,  capital  market  related  services  and  cash 
management services.

Other Banking Business

Includes para banking activities like third party product distribution and other banking transactions 
not covered under any of the above three segments. 

Unallocated assets and liabilities - All items which are reckoned at an enterprise level are classified under this 
segment such as deferred tax, money received against share warrants, tax paid in advance net of provision, etc.

Revenues of the Treasury segment primarily consist of fees and gains or losses from trading operations and 
interest income on the investment portfolio. The principal expenses of the segment consist of interest expense 

237

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

on funds borrowed from external sources and other internal segments, premises expenses, personnel costs, 
other direct overheads and allocated expenses.

Revenues of the Corporate/Wholesale Banking segment consist of interest and fees earned on loans given 
to  customers  falling  under  this  segment  and  fees  arising  from  transaction  services  and  merchant  banking 
activities such as syndication and debenture trusteeship. Revenues of the Retail Banking segment are derived 
from  interest  earned  on  loans  classified  under  this  segment,  fees  for  banking  and  advisory  services,  ATM 
interchange  fees  and  cards  products.  Expenses  of  the  Corporate/Wholesale  Banking  and  Retail  Banking 
segments primarily comprise interest expense on deposits and funds borrowed from other internal segments, 
infrastructure and premises expenses for operating the branch network and other delivery channels, personnel 
costs, other direct overheads and allocated expenses.

Segment income includes earnings from external customers and from funds transferred to the other segments. 
Segment result includes revenue as reduced by interest expense and operating expenses and provisions, if any, 
for that segment. Segment-wise income and expenses include certain allocations. Inter segment interest income 
and interest expense represent the transfer price received from and paid to the Central Funding Unit (CFU) 
respectively. For this purpose, the funds transfer pricing mechanism presently followed by the Bank, which 
is based on historical matched maturity and internal benchmarks, has been used. Operating expenses other 
than those directly attributable to segments are allocated to the segments based on an activity-based costing 
methodology. All activities in the Bank are segregated segment-wise and allocated to the respective segment. 

Effective 1 April, 2019, the Bank has reported inter segment revenue and inter segment expense in the Central 
Funding  Unit  (which  forms  part  of  Treasury  segment)  on  a  net  basis  as  against  earlier  practice  of  reporting 
revenue and expenses on a gross basis. Accordingly, segmental revenue numbers for the previous period have 
been restated to make them comparable with current period numbers. There is no impact of this change on the 
segmental profit before tax.

Segmental results are set out below: 

Segment Revenue
Gross interest income (external customers)
Other income
Total income as per Profit and Loss Account
Add/(less) inter segment interest income 
Total segment revenue
Less: Interest expense (external customers)
Less: Inter segment interest expense
Less: Operating expenses
Operating profit
Less: Provision for non-performing assets/others* 
Less: Unallocated Provision for other contingencies#
Segment result
Less: Provision for tax
Extraordinary profit/loss
Net Profit
Segment assets
Unallocated assets
Total assets
Segment liabilities
Unallocated liabilities
Total liabilities
Net assets
Capital expenditure for the year
Depreciation on fixed assets for the year

Corporate/
Wholesale 
Banking

18,538.09
3,852.72
22,390.81
6,524.53
28,915.34
1,241.93
14,464.23
4,413.50
8,795.68
9,726.06

31 March, 2020

Retail 
Banking

29,522.85
6,453.32
35,976.17
25,323.09
61,299.26
19,841.31
19,896.23
12,267.84
9,293.88
4,325.55

Other 
Banking 
Business

-
1,242.36
1,242.36
0.01
1,242.37
-
0.66
321.19
920.52
0.38

Treasury

14,574.22
3,988.16
18,562.38
4,813.04
23,375.42
16,345.72
2,299.55
302.09
4,428.06
2,599.64

1,828.42

(930.38)

4,968.33

920.14

320,153.31

257,557.11

328,156.61

283.88

291,911.84

132,443.67

403,812.82

63.49

28,241.47
6.89
6.12

125,113.44
229.82
204.10

(75,656.21)
624.99
555.04

220.39
8.66
7.69

 (` in crores)

Total

62,635.16
15,536.56 
78,171.72
36,660.67
114,832.39
37,428.96
36,660.67
17,304.62 
23,438.14
16,651.63
1,882.28
4,904.23
3,277.01
-
1,627.22
906,150.91
9,013.91
915,164.82
828,231.82
1,985.15
830,216.97
84,947.85
870.36
772.95

*  represents material non-cash items other than depreciation 
#  represents  provision  for  COVID-19  over  and  above  regulatory  requirement,  per  extant  guidelines  as  on  date  of  adoption  of 

financial statements by the Board

238

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Segment Revenue
Gross interest income (external customers)
Other income
Total income as per Profit and Loss Account
Add/(less) inter segment interest income 
Total segment revenue
Less: Interest expense (external customers)
Less: Inter segment interest expense
Less: Operating expenses
Operating profit
Less: Provision for non-performing assets/others* 
Segment result
Less: Provision for tax
Extraordinary profit/loss
Net Profit
Segment assets
Unallocated assets
Total assets
Segment liabilities
Unallocated liabilities
Total liabilities
Net assets
Capital expenditure for the year
Depreciation on fixed assets for the year

Corporate/
Wholesale 
Banking

17,439.94
4,320.54
21,760.48
6,175.11
 27,935.59 
1,170.08
13,520.57
3,800.03
9,444.91
9,026.31
418.60

31 March, 2019

Retail 
Banking

23,697.43
5,224.37
28,921.80
20,249.77
 49,171.57 
15,222.58
16,536.06
11,265.40
6,147.53
2,248.59
3,898.94

Treasury

13,848.40
2,355.65
16,204.05
6,680.96
 22,885.01 
16,884.94
3,048.35
414.52
2,537.20
690.12
1,847.08

Other 
Banking 
Business

-
1,229.78
1,229.78
0.01
 1,229.79 
-
0.87
353.45
875.47
66.00
809.47

283,985.76

238,692.89

268,642.17

337.05

274,441.80

129,036.23

329,975.67

53.89

9,543.96
15.52
12.17

109,656.66
200.43
157.17

(61,333.50)
674.32
528.78

283.16
14.80
11.60

*represents material non-cash items other than depreciation  

 Geographic Segments

 (` in crores)

Total

54,985.77
13,130.34
68,116.11
33,105.85
 101,221.96 
33,277.60
33,105.85
15,833.40
19,005.11
12,031.02
6,974.09
2,297.48
-
4,676.61
791,657.87
9,338.66
800,996.53
733,507.59
812.64
734,320.23
66,676.30
905.07
709.72

 (` in crores)

Domestic

International

Total

31 March, 
2020
76,113.68
861,491.30
869.05
771.16

31 March, 
2019
64,700.02
753,055.38
902.89
707.05

31 March, 
2020
2,058.04
53,673.52
1.31
1.79

31 March, 
2019
3,416.09
47,941.15
2.18
2.67

31 March, 
2020
78,171.72
915,164.82
870.36
772.95

31 March, 
2019
68,116.11
800,996.53
905.07
709.72

Revenue
Assets
Capital Expenditure for the year
Depreciation  on  fixed  assets  for 
the year

2.2.8 

Related party disclosure

The related parties of the Bank are broadly classified as:

 a)

  Promoters 

The Bank has identified the following entities as its Promoters.

•  Administrator of the Specified Undertaking of the Unit Trust of India (SUUTI) 

•  Life Insurance Corporation of India (LIC)

•  General  Insurance  Corporation,  New  India  Assurance  Co.  Limited,  National  Insurance  Co.  Limited, 

United India Insurance Co. Limited and The Oriental Insurance Co. Limited. 

239

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

b)  Key Management Personnel

•  Mr. Amitabh Chaudhry (MD & CEO)

•  Ms. Shikha Sharma (MD & CEO) (upto 31 December, 2018)

•  Mr. V. Srinivasan (Deputy Managing Director) (upto 20 December, 2018) 

•  Mr. Rajesh Dahiya [Executive Director (Corporate Centre)] 

•  Mr. Rajiv Anand [Executive Director (Wholesale Banking)] 

•  Mr. Pralay Mondal [Executive Director (Retail Banking)] (w.e.f. 1 August, 2019)

c)  Relatives of Key Management Personnel 

Ms. Preeti Chaudhry, Mr. Anagh Chaudhry, Mr. Aruj Chaudhry, Mr. Aryan Chaudhry, Ms. Chhavi Kharb, 
Mr.  Om  Singh  Chaudhry,  Ms.  Kusum  Chaudhry,  Mr.  Sanjaya  Sharma,  Ms.  Usha  Bharadwaj,  Mr.  Tilak 
Sharma, Ms. Tvisha Sharma, Dr. Sanjiv Bharadwaj, Dr. Prashant Bharadwaj, Dr. Brevis Bharadwaj, Dr. Reena 
Bharadwaj, Ms. Gayathri Srinivasan, Mr. V. Satish, Ms. Camy Satish, Ms. Ananya Srinivasan, Ms. Anagha 
Srinivasan, Ms. Geetha N., Ms. Chitra R., Ms. Sumathi N., Mr. S. Ranganathan, Mr. R. Narayan, Ms. Gitanjali 
Anand, Ms. Tara Anand, Ms. Nandita Anand, Mr. P.L. Narain, Mr. P. Srinivas, Ms. Ratna Rao Shekar, Ms. P. 
Kamashi, Ms. Hemant Dahiya, Ms. Arooshi Dahiya, Ms. Mallika Dahiya, Ms. Jal Medha, Ms. Pooja Rathi, 
Mr. Jai Prakash Dahiya, Ms. Mahasweta Mondal, Ms. Pritha Mondal, Ms. Trina Mondal, Mr. Biplab Mondal, 
Ms. Anima Mondal. 

d) 

Subsidiary Companies
•  Axis Capital Limited 

•  Axis Private Equity Limited 

•  Axis Trustee Services Limited

•  Axis Asset Management Company Limited

•  Axis Mutual Fund Trustee Limited

•  Axis Bank UK Limited 

•  Axis Finance Limited 

•  Axis Securities Limited

•  A.Treds Limited 

•  Accelyst Solutions Private Limited 

•  Freecharge Payment Technologies Private Limited 

e) 

Step down subsidiary companies
•  Axis Capital USA LLC 

Based on RBI guidelines, details of transactions with step down subsidiaries are not disclosed since there 
is only one entity/party in this category.

240

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The  details  of  transactions  of  the  Bank  with  its  related  parties  during  the  year  ended  31  March,  2020 
are given below:

Items/Related Party

Promoters

Key 
Management 
Personnel

Dividend paid
Dividend received
Interest paid
Interest received
Investment of the Bank
Investment in non-equity instruments of related 
party
Investment of related party in the Bank
Redemption of Hybrid capital/Bonds of the Bank
Purchase of investments
Sale of investments
Management contracts 
Remuneration paid
Contribution to employee benefit fund
Repayment of security deposits by related party
Non-funded commitments (issued)
Call/Term lending to related party
Repayment of Call/Term lending by related party
Swaps/Forward contracts
Advance granted (net)
Advance repaid
Purchase of loans
Sell  down  of  loans  (including  undisbursed  loan 
commitments)
Receiving of services
Rendering of services
Sale of foreign exchange currency to related party
Royalty received
Other reimbursements from related party
Other reimbursements to related party

46.04
-
551.48
0.19
-
-

-
55.00
-
1,318.04
-
-
15.42
-
-
-
-
-
-
5.31
-
-

202.74
29.38
-
-
-
0.19

0.04
-
1.07
0.26
-
-

5.44
-
-
-
-
15.84
-
-
-
-
-
-
-
6.01
-
-

-
0.01
1.48
-
-
-

Relatives 
of Key 
Management 
Personnel#
-
-
0.15
-
-
-

-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

-
-
0.03
-
-
-

 (` in crores)

Subsidiaries

Total

-
240.26
15.57
53.95
6.70
45.00

-
-
369.16
-
12.87
-
-
-
-
55.61
55.61
79.34
0.45
86.47
-
-

178.55
50.60
-
3.03
37.77
10.53

46.08
240.26
568.27
54.40
6.70
45.00

5.44
55.00
369.16
1,318.04
12.87
15.84
15.42
-
-
55.61
55.61
79.34
0.45
97.79
-
-

381.29
79.99
1.51
3.03
37.77
10.72

# Details of transactions of the Bank with relatives of KMP are for the period during which the KMP are related parties of the Bank.

The balances payable to/receivable from the related parties of the Bank as on 31 March, 2020 are given below:

Items/Related Party

Promoters

Call/Term lending to related party
Deposits with the Bank
Placement of security deposits
Advances
Investment of the Bank
Investment  in  non-equity  instruments  of  related 
party
Investment of related party in the Bank
Non-funded commitments
Investment of related party in Hybrid capital/Bonds 
of the Bank
Payable under management contracts
Other receivables (net)
Other payables (net)

-
7,119.06
0.31
1.31
-
-

88.56
3.32
2,760.00

-
-
-

Key 
Management 
Personnel

-
16.01
-
4.85
-
-

0.08
-
-

-
-
-

Relatives 
of Key 
Management 
Personnel#
-
5.99
-
0.03
-
-

-
-
-

-
-
-

 (` in crores)

Subsidiaries

Total

-
565.88
-
351.56
2,292.82
-

-
-
-

-
6.13
26.64

-
7,706.94
0.31
375.75
2,292.82
-

88.64
3.32
2,760.00

-
6.13
26.64

# Details of transactions of the Bank with relatives of KMP are for the period during which the KMP are related parties of the Bank.

241

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

The  maximum  balances  payable  to/receivable  from  the  related  parties  of  the  Bank  during  the  year  ended  
31 March, 2020 are given below: 

Items/Related Party

Deposits with the Bank
Placement of deposits
Advances
Investment of the Bank
Investment of related party in the Bank
Investment  in  non-equity  instruments  of  related 
party
Non-funded commitments
Call lending
Swaps/Forward contracts
Investment of related party in Hybrid Capital/Bonds 
of the Bank
Payable under management contracts
Other receivables (net)
Other payables (net)

Promoters

16,652.92
0.31
11.51
-
93.60
290.05

3.33
-
-
2,815.00

-
-
-

Key 
Management 
Personnel

20.86
-
10.99
-
0.09
-

-
-
-
-

-
-
-

 (` in crores)

Relatives 
of Key 
Management 
Personnel
5.99
-
0.06
-
-
-

Subsidiaries

Total

1,106.09
-
1,473.93
2,292.82
-
-

17,785.86
0.31
1,496.49
2,292.82
93.69
290.05

-
-
-
-

-
-
-

-
55.61
1.51
-

-
17.94
88.19

3.33
55.61
1.51
2,815.00

-
17.94
88.19

The  details  of  transactions  of  the  Bank  with  its  related  parties  during  the  year  ended  31  March,  2019 
are given below:

Items/Related Party

Promoters

Dividend paid
Dividend received
Interest paid
Interest received
Investment of the Bank
Investment in non-equity instruments of related party
Investment of related party in the Bank
Redemption of Hybrid capital/Bonds of the Bank
Purchase of investments
Sale of investments
Management contracts 
Remuneration paid
Contribution to employee benefit fund
Repayment of security deposits by related party
Non-funded commitments (issued)
Repayment of Call/Term lending by related party
Swaps/Forward contracts
Advance granted (net)
Advance repaid
Purchase of loans
Sell  down  of  loans  (including  undisbursed  loan 
commitments)
Receiving of services
Rendering of services
Sale of foreign exchange currency to related party
Other reimbursements from related party
Other reimbursements to related party

-
-
554.78
0.13
-
341.26
-
1,510.00
205.00
857.07
-
-
16.53
0.12
-
-
-
-
0.45
-
-

120.46
27.88
-
-
0.66

Key 
Management 
Personnel

-
-
0.41
1.09
-
-
17.93
-
-
-
-
18.49
-
-
-
-
-
-
7.38
-
-

-
0.03
1.35
-
-

Relatives 
of Key 
Management 
Personnel#
-
-
0.12
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

-
-
0.01
-
-

 (` in crores)

Subsidiaries

Total

-
131.10
17.41
22.19
197.17
50.00
-
-
-
-
18.64
-
-
-
-
352.14
138.31
22.15
621.41
-
-

969.90
195.79*
-
22.68
1.09

-
131.10
572.72
23.41
197.17
391.26
17.93
1,510.00
205.00
857.07
18.64
18.49
16.53
0.12
-
352.14
138.31
22.15
629.24
-
-

1,090.36
223.70
1.36
22.68
1.75

# 

 Details of transactions of the Bank with relatives of KMP are for the period during which the KMP are related parties of the Bank

*   Net  of  reversal  of  `46  crores  towards  fees  receivable  from  Axis  Asset  Management  Company  Limited,  pursuant  to  change  in 

SEBI guidelines

242

Financial Statements 
 
 
 
 
 
 
  
 
 
  
 
The balances payable to/receivable from the related parties of the Bank as on 31 March, 2019 are given below:

Items/Related Party

Call/Term lending to related party
Deposits with the Bank
Placement of security deposits
Advances
Investment of the Bank
Investment  in  non-equity  instruments  of  related 
party
Investment of related party in the Bank
Non-funded commitments
Investment of related party in Hybrid capital/Bonds 
of the Bank
Payable under management contracts
Other receivables (net)
Other payables (net)

Promoters

-
9,146.04
0.31
6.62
-
290.05

93.60
3.33
2,790.00

-
-
-

Key 
Management 
Personnel

-
13.91
-
10.90
-
-

0.08
-
-

-
-
-

 (` in crores)

Relatives 
of Key 
Management 
Personnel#
-
0.55
-
0.03
-
-

Subsidiaries

Total

-
378.75
-
437.58
2,286. 12
-

-
9,539.25
0.31
455.13
2,286. 12
290. 05

-
-
-

-
-
-

-
-
-

93.68
3.33
2,790.00

-
17.94
88.19

-
17.94
88.19

# Details of transactions of the Bank with relatives of KMP are for the period during which the KMP are related parties of the Bank.

The  maximum  balances  payable  to/receivable  from  the  related  parties  of  the  Bank  during  the  year  ended  
31 March, 2019 are given below: 

Items/Related Party

Deposits with the Bank
Placement of deposits
Advances
Investment of the Bank
Investment of related party in the Bank
Investment  in  non-equity  instruments  of  related 
party
Non-funded commitments
Call lending
Swaps/Forward contracts
Investment of related party in Hybrid Capital/Bonds 
of the Bank
Payable under management contracts
Other receivables (net)
Other payables (net)

Promoters

17,078.36
0.43
154.79
-
135.32
290.05

3.35
-
-
4,300.00

-
-
-

Key 
Management 
Personnel

22.86
-
19.66
-
0.52
-

-
-
-
-

3.70
-
-

Relatives 
of Key 
Management 
Personnel
5.49
-
0.17
-
-
-

-
-
-
-

-
-
-

 (` in crores)

Subsidiaries

Total

890.52
-
1,172.33
2,286.12
-
-

0.05
340.78
3.03
-

-
55.02
88.19

17,997.23
0.43
1,346.95
2,286.12
135.84
290.05

3.40
340.78
3.03
4,300.00

3.70
55.02
88.19

The  transactions  with  Promoters  and  Key  Management  Personnel  excluding  those  under  management 
contracts are in nature of the banker-customer relationship.

Details of transactions with Axis Mutual Fund the fund floated by Axis Asset Management Company Ltd., the 
Bank’s subsidiary has not been disclosed since the entity does not qualify as Related Parties as defined under 
the Accounting Standard 18, Related Party Disclosure, as notified under Section 2(2) and Section 133 of the 
Companies Act, 2013 and as per RBI guidelines.

The significant transactions between the Bank and related parties during the year ended 31 March, 2020 and 
31 March, 2019 are given below. A specific related party transaction is disclosed as a significant related party 
transaction wherever it exceeds 10% of the aggregate value of all related party transactions in that category:

243

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

Particulars

Dividend paid

Life Insurance Corporation of India
Administrator of the Specified Undertaking of the Unit Trust of India

Dividend received

Axis Securities Limited
Axis Bank UK Limited
Axis Finance Limited
 Axis Capital Limited
 Axis Trustee Services Limited

Interest paid

Life Insurance Corporation of India

Interest received

Axis Finance Limited
Axis Bank UK Limited

Investment in Subsidiaries

A Treds Limited
Axis Bank UK Limited

Investment in non-equity instruments of related party

United India Insurance Co. Limited
Oriental Insurance Co. Limited
Axis Finance Limited

Investment of related party in the Bank

Ms. Shikha Sharma
Mr. Rajiv Anand
Mr. Rajesh Dahiya
Purchase of Investments
Axis Bank UK Limited
Oriental Insurance Co. Limited

Redemption of Hybrid capital/Bonds of the Bank 

Life Insurance Corporation of India
General Insurance Corporation Co. Limited
National Insurance Co. Limited
United India Insurance Co. Limited

Sale of investments

New India Assurance Co. Limited
General Insurance Corporation Co. Limited
United India Insurance Co. Limited
Oriental Insurance Co. Limited

Management contracts 

Axis Securities Limited
A Treds Limited
Axis Capital Limited
Axis Trustee Services Limited

Remuneration paid 

Mr. Amitabh Chaudhry
Ms. Shikha Sharma
Mr. V. Srinivasan
Mr. Rajiv Anand
Mr. Rajesh Dahiya
Mr. Pralay Mondal

Contribution to employee benefit fund

Life Insurance Corporation of India

Repayment of Call/Term lending by related party

Axis Bank UK Limited

Swaps/Forward contracts

Axis Bank UK Limited

244

(` in crores) 

Year ended 
31 March, 2020

Year ended 
31 March, 2019

 26.32 
 13.69 

33.23
31.07
120.19
 42.26 
13.50

 - 
 - 

-
-
 - 
 117.60 
 13.50 

 433.28 

 503.97 

 52.28 
 0.06 

6.70
 - 

 - 
 - 
 45.00 

 N.A. 
 2.62 
 2.82 

369.16
-

 - 
10.00
20.00
 25.00 

 490.00 
 556.00 
 112.18 
 99.85 

 3.97 
4.52
 2.09 
 2.29 

6.26
 N.A.
 N.A.
 4.16 
 3.75 
1.67

 15.42 

 55.61 

79.34

 10.93 
 10.12 

 13.40
183.77 

 241.26 
 100.00 
 50.00 

 8.67
4.05
5.22

-
205.00

 1500.00 
-
 - 
10.00

 195.00 
 335.02 
 141.29 
145.76

 6.61 
6.53
2.68
 2.80 

1.28
 6.83 
 4.53 
3.18
2.68
N.A.

 16.53 

 352.14 

138.31 

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Particulars

Advance granted (net)
Axis Capital Limited
Accelyst Solutions Private Limited
Axis Asset Management Company Limited
Axis Securities Limited

Advance repaid

Axis Capital Limited
Axis Bank UK Limited
Axis Finance Limited

Receiving of services

New India Assurance Co. Limited
Oriental Insurance Co. Limited
Freecharge Payment Technologies Private Limited
Accelyst Solutions Private Limited
Axis Securities Limited

Rendering of services

Life Insurance Corporation of India
Axis Securities Limited
Axis Asset Management Company Limited
Sale of foreign exchange currency to related party

Ms. Shikha Sharma
Mr. Amitabh Chaudhry
Mr. Rajiv Anand
Mr. Pralay Mondal

Royalty received

Axis Asset Management Company Limited
Axis Capital Limited
Axis Finance Limited

Other reimbursements from related party

Axis Securities Limited
Axis Capital Limited
Accelyst Solutions Private Limited
Other reimbursements to related party

Axis Securities Limited
Life Insurance Corporation of India
Axis Capital Limited
Axis Bank UK Limited

(` in crores) 

Year ended 
31 March, 2020

Year ended 
31 March, 2019

 - 
 - 
0.37
0.08

19.54
 - 
64.32

88.90
93.87
109.67
46.09
 10.39 

28.22
10.95
 24.75

 N.A. 
 0.40 
0.36
0.72

0.70
0.36
1.51

29.10
 3.90 
 0.49 

 5.85 
 0.19 
 0.26 
 4.40 

19.43
2.60
-
-

0.02
183.77
 427.61 

52.72
55.84
84.79
0.33
 878.80 

26.60
1.32
 226.47 

1.14
0.15
0.06
N.A.

-
-
-

0.44
 3.90 
14.40

0.13 
 0.66 
0.22
 0.57 

2.2.9 

Leases

Disclosure in respect of assets taken on operating lease

This  comprise  of  office  premises/ATMs,  cash  deposit  machines,  staff  quarters,  electronic  data  capturing 
machines and IT equipment.

Future lease rentals payable as at the end of the year:
- Not later than one year
- Later than one year and not later than five years
- Later than five years
Total of minimum lease payments recognised in the Profit and Loss Account for the 
year
Total  of  future  minimum  sub-lease  payments  expected  to  be  received  under  
non-cancellable subleases
Sub-lease payments recognised in the Profit and Loss Account for the year

(` in crores) 

31 March, 2020

31 March, 2019

850.65
2,787.14
3,008.19

775.07
2,444.94
2,235.49

914.17

833.95

28.51
1.33

5.50
2.08

245

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

The Bank has sub-leased certain of its properties taken on lease. 

There are no provisions relating to contingent rent.

The  terms  of  renewal/purchase  options  and  escalation  clauses  are  those  normally  prevalent  in  similar 
agreements. There are generally no undue restrictions or onerous clauses in the agreements.

Disclosure in respect of assets given on operating lease

Gross carrying amount of premises at the end of the year
Accumulated depreciation at the end of the year
Total depreciation charged to profit and loss account for the year
Future lease rentals receivable as at the end of the year:
- Not later than one year
- Later than one year and not later than five years
- Later than five years

There is no provision relating to contingent rent.

(` in crores) 

31 March, 2020

31 March, 2019

157.91
11.26
2.63

29.50
118.16
65.36

157.91
8.63
0.65

28.99
116.54
100.08

2.2.10  Movement in fixed assets capitalised as application software (included in other Fixed Assets)

Particulars

At cost at the beginning of the year
Additions during the year*
Deductions during the year
Accumulated depreciation as at 31 March
Closing balance as at 31 March
Depreciation charge for the year

*includes movement on account of exchange rate fluctuation

(` in crores) 

31 March, 2020

31 March, 2019

1,610.96
207.34
(26.92)
(1,260.53)
530.85
224.28

1,291.64
319.54
(0.22)
(1,056.47)
554.49
198.72

2.2.11 

The  major  components  of  deferred  tax  assets  and  deferred  tax 
differences are as under:

liabilities  arising  out  of  timing 

As at

Deferred tax assets on account of provisions for loan losses
Deferred tax assets on account of amortisation of HTM investments
Deferred tax assets on account of provision for employee benefits
Deferred tax assets on account of other items
Deferred tax assets
Deferred tax liabilities on account of depreciation on fixed assets
Deferred tax liabilities on account of other items
Deferred tax liabilities
Net Deferred tax assets

(` in crores) 

31 March, 2020

31 March, 2019

5,932.33
5.01
9.05
 1,366.12
 7,312.51
43.41
 14.13 
 57.54 
7,254.97

7,072.93
8.35
97.12
 547.26
7,725.66
61.14
 23.79 
 84.93 
7,640.73

The Bank has elected to exercise the option permitted under Section 115BAA of the Income Tax Act, 1961 as 
introduced by the Taxation Laws (Amendment) Act, 2019. The Bank has recognised provision for Income tax 
for the year ended 31 March, 2020 in line with the above option. This has necessitated a restatement of the 
opening balance of deferred tax assets as at 1 April, 2019, basis the rate prescribed in the aforesaid section. 
The restatement has resulted in a write down of `2,137.59 crores which has been fully charged to the Profit 
and Loss account during the year.

246

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2.2.12 

Employee Benefits

 Provident Fund

The rules of the Bank’s Provident Fund administered by a Trust require that if the Board of Trustees are unable 
to pay interest at the rate declared for Employees’ Provident Fund by the Government under para 60 of the 
Employees’ Provident Fund Scheme, 1952 for the reason that the return on investment is less or for any other 
reason, then the deficiency shall be made good by the Bank. Based on an actuarial valuation conducted by an 
independent actuary, there is no deficiency as at the Balance Sheet date.

The  following  tables  summarise  the  components  of  net  benefit  expenses  recognised  in  the  Profit  and  Loss 
Account and funded status and amounts recognised in the Balance Sheet for the Provident Fund benefit plan 
(including staff deputed at subsidiaries).

Profit and Loss Account

Net employee benefit expenses (recognised in payments to and provisions for employees)

Current Service Cost*
Interest on Defined Benefit Obligation
Expected Return on Plan Assets
Net Actuarial Losses/(Gains) recognised in the year 
Total included in “Employee Benefit Expense” [Schedule 16(I)]
Actual Return on Plan Assets

(` in crores) 

31 March, 2020

31 March, 2019

109.92
168.87
(205.73)
36.86
 109.92
173.11

98.60
159.70
(189.59)
29.89
 98.60
132.30

 * includes contribution of `0.40 crores towards staff deputed at subsidiaries (previous year `0.52 crores)

Balance Sheet

Details of provision for provident fund

Fair Value of Plan Assets
Present Value of Funded Obligations
Net Asset
Amounts in Balance Sheet
Liabilities
Assets
Net Asset 

Changes in the present value of the defined benefit obligation are as follows:

Opening Defined Benefit Obligation
Current Service Cost
Interest Cost
Actuarial Losses/(Gains)
Employees Contribution
Liability transferred from/to other companies 
Benefits Paid
Closing Defined Benefit Obligation

(` in crores) 

31 March, 2020

31 March, 2019

2,494.37
(2,494.37)
-

2,245.71
(2,245.71)
-

-
-
-

-
-
-

(` in crores) 

31 March, 2020

31 March, 2019

2,245.71
109.92
168.87
4.24
276.90
(14.90)
(296.37)
2,494.37

2,006.65
98.60
159.70
(27.40)
217.42
(16.45)
(192.81)
 2,245.71

247

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

Changes in the fair value of plan assets are as follows:

Opening Fair Value of Plan Assets
Expected Return on Plan Assets
Actuarial Gains/(Losses)
Employer contribution during the period
Employee contribution during the period
Assets transferred from/to other companies
Benefits Paid
Closing Fair Value of Plan Assets

Experience adjustments

(` in crores) 

31 March, 2020

31 March, 2019

2,245.71
205.73
(32.62)
109.92
276.90
(14.90)
(296.37)
 2,494.37

2,006.65
189.59
(57.29)
98.60
217.42
(16.45)
(192.81)
 2,245.71

 (` in crores)

 31 March, 2020

 31 March, 2019

 31 March, 2018

 31 March, 2017

 31 March, 2016

Defined Benefit Obligations
Plan Assets
Surplus/(Deficit)
Experience Adjustments on Plan 
Liabilities
Experience Adjustments on Plan Assets

2,494.37
2,494.37
-

4.24
(32.62)

2,245.71
2,245.71 
-

(27.40)
(57.29)

2,006.65
2,006.65
- 

12.10
(30.95)

1,688.78
1,688.78
-

20.83
0.58

1,439.02
1,439.02
-

12.08
(6.16)

Major categories of plan assets (managed by Insurers) as a percentage of fair value of total plan assets

Government securities
Bonds, debentures and other fixed income instruments
Equity shares
Others

Discount rate for the term of the obligation
Average historic yield on the investment portfolio
Discount rate for the remaining term to maturity of the investment portfolio
Expected investment return
Guaranteed rate of return

31 March, 2020

31 March, 2019

(in percentage)
55
15
4
26

(in percentage)
56
40
3
1

31 March, 2020

31 March, 2019

6.45%
8.83%
6.85%
8.43%
8.50%

7.65%
8.88%
7.55%
8.98%
8.65%

The contribution to the employee’s provident fund (including Employee Pension Scheme) amounted to `197.75 
crores (previous year `161.28 crores) for the year.

The  Hon’ble  Supreme  Court  of  India  (“SC”)  by  an  order  dated  28  February,  2019  in  one  case,  set  out  the 
principles based on which allowances paid to the employees should be identified for inclusion in basic wages 
for the purposes of computation of Provident Fund contribution. Basis subsequent clarification provided by 
the Employees’ Provident Fund Organisation on the said order and an independent legal opinion, the Bank has 
implemented the principles laid down in the order effective 1 April, 2019.

Superannuation
The  Bank  contributed  `15.24  crores  (previous  year  `16.29  crores)  to  the  employees’  superannuation 
plan for the year.

248

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
National Pension Scheme (NPS)
During the year, the Bank contributed `6.35 crores (previous year `5.19 crores) to the NPS for employees who 
have opted for the scheme.

Leave Encashment
The liability of compensated absences of accumulated privileged leave of employees of the Bank is given below:

Liability – Privilege Leave 
Total included in “Employee Benefit Expense” [Schedule 16(I)]

(` in crores) 

31 March, 2020

31 March, 2019

58.10
(8.99)

247.35
46.62

Gratuity
The  following  tables  summarise  the  components  of  net  benefit  expenses  recognised  in  the  Profit  and  Loss 
Account and funded status and amounts recognised in the Balance Sheet for the Gratuity benefit plan.

Profit and Loss Account

Net employee benefit expenses (recognised in payments to and provisions for employees)

Current Service Cost
Interest on Defined Benefit Obligation
Expected Return on Plan Assets
Net Actuarial Losses/(Gains) recognised in the year 
Past Service Cost
Total included in “Employee Benefit Expense” [Schedule 16(I)]
Actual Return on Plan Assets

Balance Sheet

Details of provision for gratuity

Fair Value of Plan Assets
Present Value of Funded Obligations
Unrecognised past service cost
Net Asset
Amounts in Balance Sheet
Liabilities
Assets
Net Liability (included under Schedule 5 – Other Liabilities)

Changes in the present value of the defined benefit obligation are as follows:

Opening Defined Benefit Obligation
Current Service Cost
Interest Cost
Actuarial Losses/(Gains)
Past service cost
Benefits Paid
Closing Defined Benefit Obligation

(` in crores) 

31 March, 2020

31 March, 2019

50.81
32.95
(29.60)
40.95
0.78
95.89
22.86

44.67
29.15
(24.61)
7.86
-
57.07
33.97

(` in crores) 

31 March, 2020

31 March, 2019

467.75
(469.30)
1.55
-

-
-
 -

391.91
(402.15)
2.33
(7.91)

7.91

-
 (7.91)

(` in crores) 

31 March, 2020

31 March, 2019

402.15
50.81
32.95
34.21
-
(50.82)
 469.30

342.56
44.67
29.15
17.22
2.33
(33.78)
 402.15

249

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

Changes in the fair value of plan assets are as follows:

Opening Fair Value of Plan Assets
Expected Return on Plan Assets
Actuarial Gains/(Losses)
Contributions by Employer
Benefits Paid
Closing Fair Value of Plan Assets

Experience adjustments

(` in crores) 

31 March, 2020

31 March, 2019

391.91
29.60
(6.74)
103.80
(50.82)
467.75

323.72
24.61
9.36
68.00
(33.78)
391.91

 (` in crores)

 31 March, 2020

 31 March, 2019

 31 March, 2018

 31 March, 2017

 31 March, 2016

Defined Benefit Obligations
Plan Assets
Surplus/(Deficit)
Experience Adjustments on Plan 
Liabilities
Experience Adjustments on Plan Assets

469.30
467.75
(1.55)

(8.33)
(6.74)

402.15
391.91
(10.24)

7.50
9.36

342.56
323.72
(18.84)

4.39
4.59

284.83
279.65
(5.18)

6.64
(1.64)

232.55
232.56
0.01

2.78
(5.36)

Major categories of plan assets (managed by Insurers) as a percentage of fair value of total plan assets

Government securities
Bonds, debentures and other fixed income instruments
Money market instruments
Equity shares
Others

Principal actuarial assumptions at the Balance Sheet date:

Discount Rate
Expected Rate of Return on Plan Assets
Salary Escalation Rate
Employee Turnover
- 18 to 30 (age in years)
- 31 to 44 (age in years)
- 45 & above (age in years)

31 March, 2020

31 March, 2019

(in percentage)
30
42
2
2
24

(in percentage)
38
48
5
2
7

31 March, 2020

31 March, 2019

6.45% p.a.
7.50% p.a.
7.00% p.a.

24.00%
14.00%
8.00%

7.65% p.a.
7.50% p.a.
7.00% p.a.

20.00%
10.00%
5.00%

The estimates of future salary increases considered in actuarial valuation take account of inflation, seniority, 
promotion and other relevant factors.

The  expected  rate  of  return  on  plan  assets  is  based  on  the  average  long-term  rate  of  return  expected  on 
investments of the Fund during the estimated term of the obligations. 

As the contribution expected to be paid to the plan during the annual period beginning after the balance sheet 
date is based on various internal/external factors, a best estimate of the contribution is not determinable.

The above information is as certified by the actuary and relied upon by the auditors.

250

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2.2.13 

Provisions and contingencies

a)  Movement in provision for frauds included under other liabilities is set out below:

Opening balance at the beginning of the year
Additions during the year
Reductions on account of payments during the year
Reductions on account of reversals during the year
Closing balance at the end of the year

(` in crores) 

31 March, 2020

31 March, 2019

53.58
25.10
(1.02)
-
77.66

60.98
0.78
-
(8.18)
53.58

b)  Other  liabilities  include  provision  for  reward  points  made  on  actuarial  basis,  the  movement  of  which 

is set out below:

Opening provision at the beginning of the year
Provision made during the year
Reductions during the year
Closing provision at the end of the year

c)  Movement in provision for other contingencies is set out below:

Opening provision at the beginning of the year
Provision made during the year
Reductions during the year
Closing provision at the end of the year

(` in crores) 

31 March, 2020

31 March, 2019

205.90
214.56
(154.36)
266.10

143.94
127.22
(65.26)
205.90

(` in crores) 

31 March, 2020

31 March, 2019

187.99
2,655.00
-
2,842.99

150.66
655.26
(617.93)
187.99

Closing provision includes provision for legal cases, other contingencies and provision for COVID-19 over 
and above regulatory requirement .

2.2.14 

Small and Micro Enterprises

Under the Micro, Small and Medium Enterprises Development Act, 2006 which came into force from 2 October, 
2006, certain disclosures are required to be made relating to Micro, Small and Medium enterprises. There have 
been no reported cases of delays in payments to micro and small enterprises or of interest payments due to 
delays in such payments. The above is based on the information available with the Bank which has been relied 
upon by the auditors.

2.2.15  Corporate Social Responsibility (CSR)

a)  Amount  required  to  be  spent  by  the  Bank  on  CSR  during  the  year  `100.62  crores  (previous  year 

`127.94 crores).

b)  Amount spent towards CSR during the year and recognized as expense in the statement of profit and loss 

on CSR related activities is `100.96 crores (previous year `137.59 crores), which comprise of following –

Construction/ acquisition of any asset
On purpose other than above

31 March, 2020

Yet to be paid 
in cash (i.e. 
provision)

Total

In cash

-
5.35

0.28
100.68

11.89
125.13

31 March, 2019

Yet to be paid 
in cash (i.e. 
provision)
-
0.57

In cash

0.28
95.33

 (` in crores)

Total

11.89
125.70

251

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Standalone Financial Statements

2.2.16  Description of contingent liabilities

a)  Claims against the Bank not acknowledged as debts

These represent claims filed against the Bank in the normal course of business relating to various legal 
cases currently in progress. These also include demands raised by income tax authorities and disputed 
by the Bank. In addition, the Bank holds provision of `68.88 crores as on 31 March, 2020 (previous year 
`56.06 crores) towards claims assessed as probable. 

b) 

Liability for partly paid investments

This represents amounts remaining unpaid towards liability for partly paid investments. 

c) 

Liability on account of forward exchange and derivative contracts 

The Bank enters into foreign exchange contracts, currency options/swaps, interest rate/currency futures 
and forward rate agreements on its own account and OTC for customers. Forward exchange contracts 
are commitments to buy or sell foreign currency at a future date at the contracted rate. Currency swaps 
are commitments to exchange cash flows by way of interest/principal in two currencies, based on ruling 
spot rates. Interest rate swaps are commitments to exchange fixed and floating interest rate cash flows. 
Interest rate futures are standardised, exchange-traded contracts that represent a pledge to undertake a 
certain interest rate transaction at a specified price, on a specified future date. Forward rate agreements 
are agreements to pay or receive a certain sum based on a differential interest rate on a notional amount 
for  an  agreed  period.  A  foreign  currency  option  is  an  agreement  between  two  parties  in  which  one 
grants  to  the  other  the  right  to  buy  or  sell  a  specified  amount  of  currency  at  a  specific  price  within  a 
specified time period or at a specified future time. An Exchange Traded Currency Option contract is a 
standardised foreign exchange derivative contract, which gives the buyer the right, but not the obligation, 
to exchange money denominated in one currency into another currency at a pre-agreed exchange rate 
on a specified date on the date of expiry. Currency Futures contract is a standardised, exchange-traded 
contract, to buy or sell a certain underlying currency at a certain date in the future, at a specified price. 
The amount of contingent liability represents the notional principal of respective forward exchange and 
derivative contracts.

d)  Guarantees given on behalf of constituents 

As a part of its banking activities, the Bank issues guarantees on behalf of its customers to enhance their 
credit standing. Guarantees represent irrevocable assurances that the Bank will make payments in the 
event of the customer failing to fulfill its financial or performance obligations. 

e)  Acceptances, endorsements and other obligations

These include documentary credit issued by the Bank on behalf of its customers and bills drawn by the 
Bank’s customers that are accepted or endorsed by the Bank. 

f)  Other items 

Other  items  represent  outstanding  amount  of  bills  rediscounted  by  the  Bank,  estimated  amount  of 
contracts remaining to be executed on capital account, notional principal on account of outstanding Tom/
Spot  foreign  exchange  contracts,  contracts  for  purchase  of  investments  where  settlement  is  due  post 
balance  sheet  date,  commitments  towards  underwriting  and  investment  in  equity  through  bids  under 
Initial  Public  Offering  (IPO)  of  corporates  as  at  the  year  end,  demands  raised  by  statutory  authorities 
(other than income tax) and disputed by the Bank and amount transferred to Depositor Education and 
Awareness Fund (DEAF). 

During earlier years, the Bank, through one of its overseas branches, had arranged Trade Credit (Buyers 
Credit loans) against Letters of Undertaking (LOUs) issued by Punjab National Bank (PNB), which were 
subsequently alleged as fraudulent by PNB. Prior to this declaration by PNB, such buyer’s credit loans 
were sold down in the secondary market by the overseas branch to various participating banks under Risk 
Participation Agreements. As on 31 March, 2020, there is no funded exposure outstanding in the overseas 
branch pursuant to such sell down. PNB has repaid the aggregate amount of all LOUs due upto 31 March, 

252

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
2020, pursuant to an undertaking issued to PNB, and made remittance to the overseas branch which has 
been passed on for onward payment to the participating banks. Based on the facts and circumstances of 
the case, internal findings and legal opinion, the Bank does not expect PNB has any valid right at this point 
in time, for refund by the Bank of the aggregate amount paid by PNB towards LOUs due upto 31 March, 
2020. However, as a matter of prudence, the aggregate amount of LOUs issued by PNB to the overseas 
branch against which buyer’s credit was extended, aggregating to `4,466.83 crores has been disclosed as 
part of Contingent Liabilities in the Balance Sheet.

The  Bank  has  a  process  whereby  periodically  all  long  term  contracts  (including  derivative  contracts)  are 
assessed  for  material  foreseeable  losses.  At  the  year  end,  the  Bank  has  reviewed  and  recorded  adequate 
provision as required under any law/accounting standards for material foreseeable losses on such long term 
contracts (including derivative contracts) in the books of account and disclosed the same under the relevant 
notes in the financial statements, where applicable.

2.2.17 

Previous  year  figures  have  been  regrouped  and  reclassified,  where  necessary  to  conform  to  current 
year’s presentation.

In terms of our report attached.

For Haribhakti & Co. LLP
Chartered Accountants  
Firm Registration No.: 103523W/W100048

For Axis Bank Ltd.

Rakesh Makhija
Chairman

Purushottam Nyati
Partner  
Membership No.: 118970

S. Vishvanathan
Director

Girish Paranjpe
Director

B. Babu Rao
Director

Amitabh Chaudhry
Managing Director & CEO

Date  : 28 April, 2020
Place : Mumbai

Girish V. Koliyote
Company Secretary

Puneet Sharma
Chief Financial Officer

253

Annual Report 2019-20Experience Open 
 
 
 
Consolidated Financial Statements

Independent Auditor’s Report
To the Members of Axis Bank Limited

Report on the Audit of the Consolidated Financial Statements

Opinion
We have audited the accompanying consolidated financial statements of Axis Bank Limited (hereinafter referred to as “the Bank”) 
and its subsidiaries (the Bank and its subsidiaries together referred to as “the Group”), comprising of the Consolidated Balance 
Sheet as at March 31, 2020, the Consolidated Profit and Loss Account and the Consolidated Cash Flow Statement for the year 
then ended, and notes to the consolidated financial statements including a summary of the significant accounting policies and 
other explanatory information (hereinafter referred to as “consolidated financial statements”).

In our opinion and to the best of our information and according to the explanations given to us and based on the consideration of 
reports of other auditors on separate financial statements and on the other financial information of the subsidiaries, the aforesaid 
consolidated financial statements give the information required by the Banking Regulation Act, 1949 as well as the Companies 
Act, 2013 (“the Act”) in the manner so required and give a true and fair view in conformity with the accounting principles generally 
accepted  in  India,  of  the  consolidated  state  of  affairs  of  the  Group  as  at  March  31,  2020,  their  consolidated  profit  and  their 
consolidated cash flows for the year ended on that date.

Basis for Opinion
We conducted our audit in accordance with the Standards on Auditing (SAs) specified under Section 143(10) of the Act. Our 
responsibilities under those Standards are further described in the Auditor’s Responsibilities for the Audit of the Consolidated 
Financial Statements section of our report. We are independent of the Group in accordance with the Code of Ethics issued by the 
Institute of Chartered Accountants of India (“ICAI”) together with the ethical requirements that are relevant to our audit of the 
consolidated financial statements under the provisions of the Act and Rules thereunder, and we have fulfilled our other ethical 
responsibilities  in  accordance  with  these  requirements  and  the  Code  of  Ethics.  We  believe  that  the  audit  evidence  we  have 
obtained is sufficient and appropriate to provide a basis for our opinion on the consolidated financial statements. 

Key Audit Matters 
Key audit matters are those matters that, in our professional judgment, were of most significance in our audit of the consolidated 
financial statements of the current year. These matters were addressed in the context of our audit of the consolidated financial 
statements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. We have 
determined the matters described below to be the key audit matters to be communicated in our report.

Sr. No. Key audit matters 

How our audit addressed the key audit matter

Information Technology (IT) Controls 
Framework
The  Bank  has  a  complex  IT  architecture  to  support 
its  day  to  day  business  operations.  The  volume 
of  transactions  processed  and  recorded  is  huge. 
Moreover,  a  transaction  may  be  required  to  be 
recorded across multiple applications depending upon 
the  process  and  each  application  has  different  rules 
and a different set of user access and authority matrix. 
These  applications  are  interlinked  using  different 
technologies  so  that  data  transfer  happens  in  real 
time  or  at  a  particular  time  of  the  day;  in  batches  or 
at a transaction level and in an automated manner or 
manually. The  Core  Banking  Solution  (CBS)  itself  has 
many interfaces. All these data streams directly affect 
the financial accounting and reporting process of the 
Bank.

IT audit specialists are an integral part of our engagement team. Our approach 
of testing IT General Controls (ITGC) and IT Application Controls (ITAC) is risk 
based and business centric.

As  part  of  our  IT  controls  testing,  we  have  tested  ITGC  as  well  as  ITAC.  The 
focus  of  testing  of  ITGCs  was  based  on  the  various  parameters  such  as 
Completeness,  Validity,  Identification,  Authentication  Authorization,  Integrity 
and  Accountability.  On  the  other  hand,  focus  of  testing  automated  controls 
from  applications  was  whether  the  controls  prevent  or  detect  unauthorized 
transactions and support financial objectives including completeness, accuracy, 
authorization and validity of transactions.

We  gathered  a  comprehensive  understanding  of  IT  applications  landscape 
implemented at the Bank. It was followed by process understanding, mapping 
of applications to the same and understanding financial risks posed by people-
process and technology. 

In  ITGC  testing  we  reviewed,  on  sample  basis,  control  areas  such  as  User 
Management,  Change  Management,  Systems  Security,  Incident  Management, 
Physical & Environmental Security, Backup and Restoration, Business Continuity 
and Disaster Recovery, Service Level Agreement.

1.

254

Financial StatementsSr. No. Key audit matters 

How our audit addressed the key audit matter

The Bank has a process for identifying the applications 
where the controls are embedded. It also has a process 
to ensure that systems, processes and controls remain 
relevant.    The  Bank’s  IT  control  framework  includes 
automated,  semi-automated  and  manual  controls 
designed  to  address  identified  risks.  IT  controls  are 
stated  in  Entity  Level  Controls  (ELC),  IT  General 
Controls (ITGC) and IT Application Controls (ITAC). 

We  have  identified  IT  Controls  Framework  as  a  Key 
Audit Matter as the Bank’s business is highly dependent 
on  technology,  the  IT  environment  is  complex  and 
the  design  and  operating  effectiveness  of  IT  controls 
have a direct impact on its financial reporting process.  
Review of these controls allows us to provide assurance 
on  the  integrity  and  completeness  of  data  processed 
through various IT applications which are used for the 
preparation of financial reports.

2.

Classification, Provisioning and Write off of 
Advances
(Refer  note  5.2  of  schedule  17  and  note  1.2,  2.1.1  and 
2.1.5  of  schedule  18  to  the  Consolidated  Financial 
Statements)

The  Bank’s  portfolio  of  advances  to  customers 
amounts  to  Rs  571,424.16  crores  as  at  March  31, 
2020  comprising  of  Wholesale  Banking  and  Retail 
Banking customer. 

required  under 

As 
Income  Recognition,  Asset 
Classification  and  provisioning  norms  (IRAC  norms), 
guidelines  on  COVID  19  related  Regulatory  Package 
dated March 27, 2020 and April 17, 2020 issued by the 
Reserve Bank of India (the “RBI”) (‘Regulatory Package’) 
and  other  circulars,  notifications  and  directives 
issued  by  the  RBI,  the  Bank  classifies  advances  into 
performing  and  non-performing  advances  which 
consists of Standard, Sub-standard, Doubtful and Loss 
and makes appropriate provisions. 

The  Bank,  as  per  its  governing  framework,  identifies 
standard  advances  which  require  higher  provision 
based  on  its  evaluation  of  risk  and  internal  ratings. 
The  Bank  also  makes  provisions  against  identified 
categories  of  non-fund  based  facilities,  basis  the 
internal assessment and evaluation. The Bank identifies 
sectors wherein the Bank perceives stress and makes 
higher  provisions.  The  Bank  also  identifies  accounts 
which  are  to  be  technically  written  off  based  on  the 
framework approved by the Bank’s Board of Directors.

The  classification,  provisioning  and  write  off  of 
advances  is  a  Key  Audit  Matter  as  the  Bank  has 
significant  credit  risk  exposure  to  a  large  number  of 
borrowers across a wide range of borrowers, products, 
industries and geographies and there is a high degree 
of  complexity,  uncertainty  and  judgment  involved  in 
recoverability  of  advances,  estimation  of  provisions 
thereon  and  identification  of  accounts  to  be  written 
off. 

2. 

For  ITAC,  we  carried  out  on  sample  basis,  compliance  tests  of  system 
functionality  in  order  to  assess  the  accuracy  of  system  calculations.  We  also 
carried out procedures such as validations and limit checks on data entered into 
applications, approvals, process dependencies and restriction on time period in 
which transactions may be recorded. 

We  tested  the  control  environment  using  various  techniques  such  as  inquiry, 
review  of  documentation/record/reports,  observation  and  re-performance. 
We  also  tested  few  controls  using  negative  testing  technique.  We  had  taken 
adequate samples of instances for our tests 

Wherever  deviations  were  noted  either  the  same  were  explained  to  our 
satisfaction  or  we  tested  compensating  controls  and  performed  alternate 
procedures, where necessary, to draw comfort.

Our audit procedures included, but were not limited to the following:

Provisions  for  Corporate  advances  against  specific  individual  loans  (Wholesale 
Banking customer)

1. 

Tested  the  key  controls  over  borrower  risk  grading  for  wholesale 
loans  (larger  customer  exposures  that  are  monitored  individually)  for 
classification of such loans as performing or non-performing advances. 

•  Tested  on  sample  basis,  the  approval  of  new  lending  facilities 
against  the  Bank’s  credit  policies,  the  performance  of  annual  loan 
assessments, and controls over the monitoring of credit quality.

•  Assessed the process for classification by the Management including 

identification of non-performing assets. 

•  Tested  loans  on  sample  basis  to  form  our  own  assessment  as  to 
whether  impairment  events  had  occurred  and  to  assess  whether 
impairments had been identified in a timely manner. 

•  For  the  selected  non-performing  loans,  assessed  Management’s 
forecast and inputs of recoverable cash flows, comments of auditor 
on  the  financial  statements,  valuation  of  underlying  security  and 
collaterals, estimates of recoverable amounts on default and other 
sources of repayment.

•  Holding specific discussions with the credit and risk departments to 
ascertain  if  there  were  indicators  of  stress  or  an  occurrence  of  an 
event of default in a particular loan account or any product category 
which need to be considered as NPA. 

This  included  testing  controls  over  the  identification  of  exposures 
showing  signs  of  stress,  either  due  to  internal  factors  specific  to  the 
borrower or external macroeconomic factors, and testing the timeliness 
of  and  the  accuracy  of  risk  assessments  and  risk  grading  against  the 
requirements of the Bank’s lending policies and RBI IRAC norms.

Performed credit assessments of a sample of corporate loans managed 
by a specialized group assessed as high risk or impaired, focusing on larger 
exposures assessed by the Bank as showing signs of deterioration, or in 
areas of emerging risk (assessed against external market conditions). We 
reviewed the Bank’s risk grading of the loan, their assessment of loan 
recoverability  and  the  impact  on  the  credit  provision.  To  do  this,  we 
used the information on the Borrowers loan file, discussed the case with 
the concerned officials and senior management, and performed our own 
assessment of recoverability.

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Annual Report 2019-20Experience Open 
Consolidated Financial Statements

Sr. No. Key audit matters 

How our audit addressed the key audit matter

The  same  resulted  in  significant  audit  efforts  to 
address  the  risks  around  loan  recoverability  and  the 
determination of related provisions and write off.

Provisions  for  Retail  advances  against  specific  individual  loans  (Retail  banking 
customer)

a. 

b. 

c. 

For retail loans (smaller customer exposures not monitored individually), 
tested  controls  over  the  systems  which  record  lending  arrears, 
delinquency buckets based on the number of days loans are overdue, 
and calculate individual provisions. 

Tested  automated  calculation  and  change  Management  controls  and 
evaluated the Bank’s oversight of the portfolios, with a focus on controls 
over delinquency statistics monitoring. 

Tested  on  sample  basis  the  level  of  provisions  held  against  different 
loan  products  based  on  the  delinquency  profile  and  assumptions 
made in respect of expected recoveries, primarily from collateral held. 
We  also  carried  out  extensive  data  analytics  procedures  to  identify 
exceptions and outliers. 

Provisions estimated across loan portfolios (collective provision)

1. 

2. 

3. 

4. 

5. 

6. 

7. 

Tested the Bank’s processes for making collective provision;

Reviewed  the  Policy  for  higher  provision  for  weak  standard  advances 
and stressed sectors adopted by the Bank;

Reviewed 
adopted by the Bank;

the  Policy 

for  provision  on  non-fund 

facilities 

Validated  the  parameters  used  to  calculate  collective  provisions  with 
reference to IRAC norms, internal policy on higher provisions on weak 
standard advances, provisions on non-fund facilities;

Tested  the  completeness  and  accuracy  of  data  transferred  from 
underlying source systems used for computing collective provision;

Re-performed,  for  a  sample  of  retail  and  wholesale  portfolios,  the 
calculation of collective provisions, to determine the accuracy of the same;

Reviewed the Bank’s process for granting moratorium to borrowers as per 
the Regulatory Package announced by RBI. We tested the completeness 
and accuracy of data used for computing general provision in line with 
Regulatory package issued by RBI. With respect to additional provision 
made by the Bank on account of the impact of Covid-19 pandemic, we 
broadly  reviewed  the  underlying  assumptions  and  estimates  used  by 
the management for the same but as the extent of impact is dependent 
on future developments which are highly uncertain, we primarily relied 
on those assumptions and estimates. These assumptions and estimates 
are a subject matter of periodic review by the Bank.

Technical write off across loan portfolios 

The  Bank  has  adopted  a  framework  for  technical  write  off.  We  reviewed  the 
framework and understood the process for identification of loan portfolios to be 
technically written off. We tested on sample basis, the accounts identified during 
the year to be written off for compliance with the aforesaid framework.

Disclosure 

We  assessed  the  appropriateness  and  adequacy  of  disclosures  against  the 
relevant RBI requirements relating to NPAs including the additional disclosures 
required to be made in accordance with the Regulatory Package.

Emphasis of Matter 
We draw attention to Note 1.2 of schedule 18 to the consolidated financial statements which explains that the extent to which 
COVID-19 pandemic will impact the financial statements, is dependent on future developments, which are highly uncertain.

Our opinion is not modified in respect of this matter.

256

Financial StatementsOther Information
The Bank’s Board of Directors is responsible for the other information. The other information comprises the information included 
in the Directors’ Report and Management Discussion and Analysis forming part of the Annual Report, but does not include the 
consolidated financial statements, standalone financial statements and our auditor’s report thereon and the Pillar III Disclosures 
under the New Capital Adequacy Framework (Basel III disclosures). The other information is expected to be made available to us 
after the date of this auditors report.

Our  opinion  on  the  consolidated  financial  statements  does  not  cover  the  other  information  and  the  Basel  III  disclosures  and 
accordingly, we do not express any form of assurance conclusion thereon.

In connection with our audit of the consolidated financial statements, our responsibility is to read the other information identified 
above when it becomes available and, in doing so, consider whether the other information is materially inconsistent with the 
consolidated financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. 

When we read the other information, if we conclude that there is a material misstatement therein, we are required to communicate 
the matter to those charged with governance.

Responsibilities of Management and Those Charged with Governance for the Consolidated Financial Statements 
The Bank’s Board of Directors is responsible for the preparation and presentation of these consolidated financial statements in 
terms of the requirements of the Act that give a true and fair view of the consolidated financial position, consolidated financial 
performance and consolidated cash flows of the Group in accordance with the accounting principles generally accepted in India, 
including the Accounting Standards prescribed under Section 133 of the Act, read with the relevant rules issued thereunder, 
provision of Section 29 of the Banking Regulation Act, 1949 and the circulars, guidelines and directions issued by Reserve Bank 
of India (“RBI”) from time to time. The respective Board of Directors of the entities included in the Group are responsible for 
maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding the assets of the Group 
and for preventing and detecting frauds and other irregularities; the selection and application of appropriate accounting policies; 
making judgments and estimates that are reasonable and prudent; and design, implementation and maintenance of adequate 
internal financial controls, that were operating effectively for ensuring the accuracy and completeness of the accounting records, 
relevant to the preparation and presentation of the financial statements that give a true and fair view and are free from material 
misstatement, whether due to fraud or error, which have been used for the purpose of preparation of the consolidated financial 
statements by the Directors of the Bank, as aforesaid.

In preparing the consolidated financial statements, the respective Board of Directors of the entities included in the Group are 
responsible for assessing the ability of the Group to continue as a going concern, disclosing, as applicable, matters related to going 
concern and using the going concern basis of accounting unless management either intends to liquidate the Group or to cease 
operations, or has no realistic alternative but to do so.

The respective Board of Directors of the entities included in the Group are responsible for overseeing the financial reporting 
process of the Group.

Auditor’s Responsibilities for the Audit of the Consolidated Financial Statements 
Our objectives are to obtain reasonable assurance about whether the consolidated financial statements as a whole are free from 
material  misstatement, whether  due  to  fraud  or  error,  and  to  issue  an  auditor’s  report  that  includes  our  opinion.  Reasonable 
assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with SAs will always detect 
a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually 
or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these 
consolidated financial statements. As part of an audit in accordance with SAs, we exercise professional judgment and maintain 
professional skepticism throughout the audit. We also: 

•  Identify  and  assess  the  risks  of  material  misstatement  of  the  consolidated  financial  statements,  whether  due  to  fraud 
or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and 
appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is 
higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, 
or the override of internal control. 

•  Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate 
in the circumstances. Under Section 143(3)(i) of the Act, we are also responsible for expressing our opinion on whether the 
Bank and its subsidiary companies, which are companies incorporated in India, have adequate internal financial controls 
with reference to financial statements in place and the operating effectiveness of such controls. 

•  Evaluate  the  appropriateness  of  accounting  policies  used  and  the  reasonableness  of  accounting  estimates  and  related 

disclosures made in consolidated financial statements by management. 

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Annual Report 2019-20Experience OpenConsolidated Financial Statements

•  Conclude on the appropriateness of management’s use of the going concern basis of accounting and, based on the audit 
evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on 
the ability of the Group to continue as a going concern. If we conclude that a material uncertainty exists, we are required 
to  draw  attention  in  our  auditor’s  report  to  the  related  disclosures  in  the  consolidated  financial  statements  or,  if  such 
disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date 
of our auditor’s report. However, future events or conditions may cause the Group to cease to continue as a going concern.

•  Evaluate the overall presentation, structure and content of the consolidated financial statements, including the disclosures, 
and  whether  the  consolidated  financial  statements  represent  the  underlying  transactions  and  events  in  a  manner  that 
achieves fair presentation. 

•  Obtain sufficient appropriate audit evidence regarding the financial information of the entities or business activities within 
the Group of which we are the independent auditors, to express an opinion on the consolidated financial statements. We 
are responsible for the direction, supervision and performance of the audit of the financial statements of such entities 
included  in  the  consolidated  financial  statements  of  which  we  are  the  independent  auditors.  For  the  other  entities 
included in the consolidated financial statements, which have been audited by other auditors, such other auditors remain 
responsible for the direction, supervision and performance of the audits carried out by them. We remain solely responsible 
for our audit opinion.

We communicate with those charged with governance of the Bank and such other entities included in the consolidated financial 
statements of which we are the independent auditors regarding, among other matters, the planned scope and timing of the audit 
and significant audit findings, including any significant deficiencies in internal control that we identify during our audit. 

We also provide those  charged with  governance with  a statement  that we have complied with relevant  ethical requirements 
regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to 
bear on our independence, and where applicable, related safeguards. 

From the matters communicated with those charged with governance, we determine those matters that were of most significance 
in the audit of the consolidated financial statements of the current year and are therefore the key audit matters. We describe 
these matters in our auditor’s report unless law or regulation precludes public disclosure about the matter or when, in extremely 
rare circumstances, we determine that a matter should not be communicated in our report because the adverse consequences of 
doing so would reasonably be expected to outweigh the public interest benefits of such communication.

Other Matters
(a)  We did not audit the financial statements of 10 subsidiaries, whose financial statements reflects total assets of Rs. 14,442.28 
crores and net assets of Rs 3,163.79 crores as at March 31, 2020, total revenues of Rs. 2,116.49 crores and net cash outflows 
amounting to Rs. 88.17 crores for the year ended on that date, as considered in the consolidated financial statements. These 
financial statements have been audited by other auditors whose reports have been furnished to us by the management and 
our opinion on the consolidated financial statements, in so far as it relates to the amounts and disclosures included in respect 
of these subsidiaries and our report in terms of Section 143(3) of the Act, in so far as it relates to the aforesaid subsidiaries, 
is based solely on the reports of the other auditors.

One of the above subsidiary is located outside India whose financial statements have been prepared in accordance with 
accounting  principles  generally  accepted  in  that  country  and  which  has  been  audited  by  other  auditor  under  generally 
accepted auditing standards applicable in that country. The Bank’s management has converted the financial statements of 
such subsidiary located outside India from accounting principles generally accepted in that country to accounting principles 
generally accepted in India. We have audited these conversion adjustments made by the Bank’s management. Our opinion in 
so far as it relates to the balances and affairs of such subsidiary located outside India is based on the report of other auditor 
and the conversion adjustments prepared by the management of the Bank and audited by us.

(b)  We did not audit the financial statements of 1 step down subsidiary, whose financial statements reflects total assets of Rs. 
4.16 crores and net assets of Rs. 3.98 crores as at March 31, 2020, total revenues of Rs. 1.44 crores and net cash inflows 
amounting to Rs. 0.10 crores for the year ended on that date, as considered in the consolidated financial statements. These 
financial statements are unaudited and have been furnished to us by the management and our opinion on the consolidated 
financial statements, in so far as it relates to the amounts and disclosures included in respect of this step down subsidiary, 
and our report in terms of Section 143(3) of the Act, in so far as it relates to the aforesaid step down subsidiary, is based 
solely on such unaudited financial statements. In our opinion and according to the information and explanations given to us 
by the management, these financial statements are not material to the Group.

Our opinion on the consolidated financial statements and our report on Other Legal and Regulatory Requirements below, is not 
modified in respect of the above matters with respect to our reliance on the work done and the reports of the other auditors and 
the financial statements certified by the management.

258

Financial Statements 
Report on Other Legal and Regulatory Requirements
As required by Section 143(3) of the Act, based on our audit and on the consideration of reports of the other auditors on separate 
financial statements and the other financial information of subsidiaries, as noted in the Other Matters section above, we report, 
to the extent applicable, that:

a)  We have sought and obtained all the information and explanations which to the best of our knowledge and belief were 

necessary for the purposes of our audit of the aforesaid consolidated financial statements;

b) 

In our opinion, proper books of account as required by law relating to preparation of the aforesaid consolidated financial 
statements have been kept so far as it appears from our examination of those books and the reports of the other auditors; 

c)  The Consolidated Balance Sheet, the Consolidated Profit and Loss Account and the Consolidated Cash Flow Statement dealt 
with by this report are in agreement with the relevant books of account maintained for the purpose of preparation of the 
consolidated financial statements;

d) 

In  our  opinion,  the  aforesaid  consolidated  financial  statements  comply with  the Accounting  Standards  prescribed  under 
Section 133 of the Act read with relevant rules issued thereunder to the extent they are not inconsistent with accounting 
policies prescribed by RBI;

e)  On the basis of the written representations received from the directors of the Bank as on March 31, 2020 taken on record 
by the Board of Directors of the Bank and the reports of the statutory auditors of its subsidiary companies, incorporated in 
India, none of the directors of the Group companies, incorporated in India, is disqualified as on March 31, 2020 from being 
appointed as a director in terms of Section 164(2) of the Act;

f)  With respect to the adequacy of the internal financial controls with reference to financial statements of the Bank and its 
subsidiary companies incorporated in India and the operating effectiveness of such controls, refer to our separate report in 
the “Annexure”;

g)  With respect to the other matters to be included in the Auditor’s Report in accordance with the requirements of Section 

197(16) of the Act: 

In  our  opinion  and  to  the  best  of  our  information  and  according  to  the  explanations  given  to  us  and  the  reports  of  the 
statutory auditors of the subsidiary companies incorporated in India, the remuneration paid/ provided by those subsidiaries 
to their directors during the year is in accordance with the provisions of Section 197 of the Act. Further, Section 197 of the 
Act is not applicable to the Bank by virtue of Section 35B (2A) of the Banking Regulation Act, 1949. 

h)  With respect to the other matters to be included in the Auditor’s Report in accordance with Rule 11 of the Companies (Audit 

and Auditors) Rules, 2014, in our opinion and to the best of our information and according to the explanations given to us:

i. 

ii. 

The consolidated financial statements disclose the impact of pending litigations on the consolidated financial position 
of  the  Group  -  Refer  Schedule  12  Contingent  Liabilities  read with  note  2.1.16  of  Schedule  18  to  the  consolidated 
financial statements;

Provision has been made in the consolidated financial statements, as required under the applicable law or accounting 
standards, for material foreseeable losses, if any, on long-term contracts including derivative contracts - Refer Schedule 
5 read with note 2.1.16 of Schedule 18 to the consolidated financial statements in respect of such items as it relates to 
the Group; and 

iii.  There has been no delay in transferring amounts, required to be transferred, to the Investor Education and Protection 

Fund by the Bank and its subsidiary companies incorporated in India,

For Haribhakti & Co. LLP
Chartered Accountants
ICAI Firm Registration No.103523W / W100048

Purushottam Nyati 
Partner
Membership No. 118970
UDIN No. 20118970AAAABK1949

Place : Mumbai
Date  : April 28, 2020

259

Annual Report 2019-20Experience Open 
 
 
 
Consolidated Financial Statements

Annexure to the Independent Auditor’s Report 
[Referred to in paragraph 2(f) under ‘Report on Other Legal and Regulatory Requirements’ section in our Independent Auditor’s 
Report  of  even  date  to  the  members  of  Axis  Bank  Limited  on  the  consolidated  financial  statements  for  the  year  ended  
March 31, 2020]

Report on the Internal Financial Controls with reference to Financial Statements under clause (i) of  
sub-section 3 of Section 143 of the Companies Act, 2013 (“the Act”)
In conjunction with our audit of the consolidated financial statements of Axis Bank Limited (“the Bank”) as of and for the year 
ended March 31, 2020, we have audited the internal financial controls with reference to consolidated financial statements of the 
Bank and its subsidiary companies, which are companies incorporated in India, as of that date.

Management’s Responsibility for Internal Financial Controls
The  respective  Board  of  Directors  of  the  Bank  and  its  subsidiary  companies, which  are  companies  incorporated  in  India,  are 
responsible for establishing and maintaining internal financial controls based on the internal control with reference to financial 
statements  criteria  established  by  the  Bank  considering  the  essential  components  of  internal  control  stated  in  the  Guidance 
Note on Audit of Internal Financial Controls Over Financial Reporting (the “Guidance Note”) issued by the Institute of Chartered 
Accountants of India (“ICAI”). These responsibilities include the design, implementation and maintenance of adequate internal 
financial  controls  that  were  operating  effectively  for  ensuring  the  orderly  and  efficient  conduct  of  its  business,  including 
adherence to the respective company’s policies, the safeguarding of its assets, the prevention and detection of frauds and errors, 
the accuracy and completeness of the accounting records, and the timely preparation of reliable financial information, as required 
under the Act.

Auditor’s Responsibility
Our responsibility is to express an opinion on the internal financial controls with reference to consolidated financial statements 
of the Bank and its subsidiary companies, which are companies incorporated in India, based on our audit. We conducted our 
audit in accordance with the Guidance Note and the Standards on Auditing specified under Section 143(10) of the Act, to the 
extent  applicable  to  an  audit  of  internal  financial  controls,  both  issued  by  the  ICAI. Those  Standards  and  the  Guidance  Note 
require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether 
adequate internal financial controls with reference to consolidated financial statements was established and maintained and if 
such controls operated effectively in all material respects.

Our audit involves performing procedures to obtain audit evidence about the adequacy of the internal financial controls with 
reference  to  consolidated  financial  statements  and  their  operating  effectiveness.  Our  audit  of  internal  financial  controls with 
reference to consolidated financial statements included obtaining an understanding of internal financial controls with reference 
to financial statements, assessing the risk that a material weakness exists, and testing and evaluating the design and operating 
effectiveness of internal control based on the assessed risk. The procedures selected depend on the auditor’s judgement, including 
the assessment of the risks of material misstatement of the consolidated financial statements, whether due to fraud or error.

We believe that the audit evidence we have obtained and the audit evidence obtained by the other auditors, in terms of their 
reports referred to in the Other Matters paragraph below, is sufficient and appropriate to provide a basis for our audit opinion 
on the internal financial controls with reference to consolidated financial statements of the Bank and its subsidiary companies.

Meaning of Internal Financial Controls with reference to Financial Statements
A  company’s  internal  financial  control  with  reference  to  consolidated  financial  statements  is  a  process  designed  to  provide 
reasonable  assurance  regarding  the  reliability  of  financial  reporting  and  the  preparation  of  consolidated  financial  statements 
for external purposes in accordance with generally accepted accounting principles. A company’s internal financial control with 
reference  to  consolidated  financial  statements  includes  those  policies  and  procedures  that  (1)  pertain  to  the  maintenance  of 
records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; 
(2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in 
accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made 
only  in  accordance  with  authorisations  of  management  and  directors  of  the  company;  and  (3)  provide  reasonable  assurance 
regarding prevention or timely detection of unauthorised acquisition, use, or disposition of the company’s assets that could have 
a material effect on the financial statements.

Inherent Limitations of Internal Financial Controls with reference to Financial Statements
Because of the inherent limitations of internal financial controls with reference to financial statements, including the possibility 
of collusion or improper management override of controls, material misstatements due to error or fraud may occur and not be 

260

Financial Statementsdetected. Also, projections of any evaluation of the internal financial controls with reference to financial statements to future 
periods are subject to the risk that the internal financial control with reference to financial statements may become inadequate 
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Opinion
In our opinion and to the best of our information and according to the explanations given to us and based on consideration of 
reporting of other auditors as mentioned in Other Matters paragraph below, the Bank and its subsidiary companies, which are 
companies incorporated in India, have, in all material respects, adequate internal financial controls with reference to consolidated 
financial  statements  and  such  internal  financial  controls  with  reference  to  consolidated  financial  statements  were  operating 
effectively  as  at  March  31,  2020,  based  on  the  internal  control  with  reference  to  consolidated  financial  statements  criteria 
established by the respective companies considering the essential components of internal control stated in the Guidance Note 
issued by the ICAI.

Other Matters
Our aforesaid reports under section 143(3)(i) of the Act on the adequacy and operating effectiveness of the internal financial 
controls with reference to consolidated financial statements in so far as it relates to 9 subsidiary companies, which are companies 
incorporated in India, is based on the corresponding reports of the auditors of such companies incorporated in India.

For Haribhakti & Co. LLP
Chartered Accountants
ICAI Firm Registration No.103523W / W100048

Purushottam Nyati 
Partner
Membership No. 118970
UDIN No. 20118970AAAABK1949

Place : Mumbai
Date  : April 28, 2020

261

Annual Report 2019-20Experience OpenConsolidated Financial Statements

Consolidated Balance Sheet
As at 31 March, 2020

Capital and Liabilities

Capital

Reserves & Surplus

Minority Interest

Deposits

Borrowings

Other Liabilities and Provisions

Total

Assets

Cash and Balances with Reserve Bank of India

Balances with Banks and Money at Call and Short Notice

Investments

Advances

Fixed Assets

Other Assets

Total

Contingent Liabilities

Bills for Collection

Schedule  
No.

As at  31-03-2020

As at 31-03-2019

(` in Thousands)

1 

2 

2A

3 

4 

5 

6 

7 

8 

9 

10 

11 

 5,643,356 

 5,143,290 

 857,760,934 

 672,882,898 

 1,135,557 

 846,147 

 6,421,572,086 

 5,507,459,351 

 1,551,801,659 

 1,612,498,292 

 440,804,466 

 341,629,698 

 9,278,718,058 

 8,140,459,676 

 849,592,711 

 350,990,403 

 128,405,033 

 329,052,679 

 1,552,816,344 

 1,740,558,546 

 5,829,588,354 

 5,066,561,244 

 43,943,385 

 41,298,823 

 874,372,231 

 611,997,981 

 9,278,718,058 

 8,140,459,676 

12 

 9,250,067,577 

 7,582,289,751 

 478,427,586 

 519,728,573 

Significant Accounting Policies and Notes to Accounts

17 & 18

Schedules referred to above form an integral part of the Consolidated Balance Sheet

In terms of our report attached.

For Haribhakti & Co. LLP
Chartered Accountants  
Firm Registration No.: 103523W/W100048

For Axis Bank Ltd.

Rakesh Makhija
Chairman

Purushottam Nyati
Partner  
Membership No.: 118970

S. Vishvanathan
Director

Girish Paranjpe
Director

B. Babu Rao
Director

Amitabh Chaudhry
Managing Director & CEO

Date  : 28 April, 2020
Place : Mumbai

Girish V. Koliyote
Company Secretary

Puneet Sharma
Chief Financial Officer

262

Financial StatementsConsolidated Profit & Loss Account
For the year ended 31 March, 2020

Schedule  
No.

Year ended  
31-03-2020

(` in Thousands)

Year ended  
31-03-2019

I

II

III

IV

V
VI

Income
Interest earned

Other income

Total 
Expenditure
Interest expended

Operating expenses

13 

14 

15 

16 

Provisions and contingencies

18 (2.1.1)

Total 
Net Profit For The Year
Minority interest
Consolidated Net Profit Attributable To Group
Balance in Profit & Loss Account brought forward from previous year
Amount Available For Appropriation
Appropriations:
Transfer to Statutory Reserve

Transfer to Reserve Fund u/s 45 IC of RBI Act, 1934 

Transfer to/(from) Investment Reserve

Transfer to Capital Reserve

Transfer to General Reserve

Transfer to Investment Fluctuation Reserve

Transfer to/(from) Reserve Fund 

Dividend paid (includes tax on dividend) 

VII

Balance in Profit & Loss Account carried forward

Total
Earnings Per Equity Share 
(Face value ` 2/- per share)
Basic (in `)
Diluted (in `)
Significant Accounting Policies and Notes to Accounts

18 (2.1.6)

18 (2.1.4)

17 & 18

Schedules referred to above form an integral part of the Consolidated Profit and Loss Account

In terms of our report attached.

For Haribhakti & Co. LLP
Chartered Accountants  
Firm Registration No.: 103523W/W100048

 637,156,804 
 163,419,937 

 560,436,523 
 141,887,538 

 800,576,741 

 702,324,061 

 379,959,407 

 338,834,746 

 180,657,585 
 221,172,201 

 781,789,193 
 18,787,548 
 (256,409)

 18,531,139 
 251,175,230 

 167,201,872 
 145,816,536 

 651,853,154 
 50,470,907 
 (85,018)

 50,385,889 
 235,543,472 

 269,706,369 

 285,929,361 

 4,068,038 

 11,691,521 

 386,500 

 421,100 

 - 

 (1,034,894)

 3,405,245 

 1,251,323 

 34,138 

 96,508 

 3,280,000 

 6,000,000 

 8,502 

 6,280 

 3,318,569 
 255,205,377 

 269,486 
 267,228,037 

 269,706,369 

 285,929,361 

 6.83 

 6.80 

 19.61 

 19.49 

For Axis Bank Ltd.

Rakesh Makhija
Chairman

Purushottam Nyati
Partner  
Membership No.: 118970

S. Vishvanathan
Director

Girish Paranjpe
Director

B. Babu Rao
Director

Amitabh Chaudhry
Managing Director & CEO

Date  : 28 April, 2020
Place : Mumbai

Girish V. Koliyote
Company Secretary

Puneet Sharma
Chief Financial Officer

263

Annual Report 2019-20Experience OpenConsolidated Financial Statements

Consolidated Cash Flow Statement
For the year ended 31 March, 2020

Cash flow from operating activities

Net profit before taxes

Adjustments for:

Depreciation on fixed assets

Depreciation on investments

Amortisation of premium on Held to Maturity investments

Provision for Non Performing Assets (including bad debts)

Provision on standard assets

Profit/(loss) on sale of land, buildings and other assets (net)

Provision for country risk

Provision for restructured assets/strategic debt restructuring

Provision on unhedged foreign currency exposure

Provision for other contingencies

Adjustments for:

(Increase)/Decrease in investments

(Increase)/Decrease in advances

Increase /(Decrease) in deposits

(Increase)/Decrease in other assets

Increase/(Decrease) in other liabilities & provisions

Direct taxes paid

Net cash flow from operating activities

Cash flow from investing activities

Purchase of fixed assets

(Increase)/Decrease in Held to Maturity investments

Proceeds from sale of fixed assets 

Net cash used in investing activities

264

(` in Thousands)

Year ended  
31-03-2020

Year ended  
31-03-2019

 52,544,043 

 75,835,511 

 8,060,735 

 7,371,694 

 1,359,912 

 2,965,368 

 3,546,142 

 3,231,548 

 128,352,954 

 102,721,131 

 15,341,633 

 8,143,122 

 50,818 

 247,690 

 121,721 

 - 

 (154,980)

 (196,572)

 (106,800)

 187,900 

 42,244,858 

 6,545,966 

 251,361,036 

 207,053,358 

 244,324,699 

 (41,551,810)

 (867,031,134)

 (667,024,418)

 914,112,735 

 950,881,709 

 (265,223,513)

 (93,650,319)

 56,982,825 

 46,760,283 

 (30,370,292)

 (31,216,324)

 304,156,356 

 371,252,479 

 (11,042,694)

 (8,803,657)

 (85,819,362)

 (178,658,506)

 273,426 

 547,233 

 (96,588,630)

 (186,914,930)

Financial StatementsCash flow from financing activities

Proceeds/(Repayment) from issue of subordinated debt, perpetual debt & upper Tier II instruments (net)

 (20,000,000)

 (17,000,000)

(` in Thousands)

Year ended  
31-03-2020

Year ended  
31-03-2019

Increase/(Decrease)  in  borrowings  (excluding  subordinated  debt,  perpetual  debt  &  upper  Tier  II 
instruments) (net)

Proceeds from issue of share capital 

Proceeds from share premium (net of share issue expenses)

Payment of dividend (including dividend distribution tax)

Increase in minority interest

Net cash generated from financing activities

Effect of exchange fluctuation translation reserve

Net increase in cash and cash equivalents

Cash and cash equivalents at the beginning of the year

Cash and cash equivalents at the end of the year

Notes to the Cash Flow Statement:

1.  Cash and cash equivalents includes the following

 (40,696,631)

 71,827,368 

 500,066 

 10,212 

 151,877,064 

 1,706,853 

 (3,318,569)

 (269,486)

 289,410 

 151,018 

 88,651,340 

 56,425,965 

 1,735,596 

 171,437 

 297,954,662 

 240,934,951 

 680,043,082 

 439,108,131 

 977,997,744 

 680,043,082 

      Cash and Balances with Reserve Bank of India (Refer Schedule 6)

 849,592,711 

 350,990,403 

      Balances with Banks and Money at Call and Short Notice (Refer Schedule 7)

 128,405,033 

 329,052,679 

      Cash and cash equivalents at the end of the year

 977,997,744 

 680,043,082 

2.    Amount  of  Corporate  Social  Responsibility  related  expenses  spent  during  the  year  in  cash  

`108.63 crores (previous year `148.80 crores)

In terms of our report attached.

For Haribhakti & Co. LLP
Chartered Accountants  
Firm Registration No.: 103523W/W100048

For Axis Bank Ltd.

Rakesh Makhija
Chairman

Purushottam Nyati
Partner  
Membership No.: 118970

S. Vishvanathan
Director

Girish Paranjpe
Director

B. Babu Rao
Director

Amitabh Chaudhry
Managing Director & CEO

Date  : 28 April, 2020
Place : Mumbai

Girish V. Koliyote
Company Secretary

Puneet Sharma
Chief Financial Officer

265

Annual Report 2019-20Experience OpenConsolidated Financial Statements

Schedules forming part of the Consolidated Balance Sheet
As at 31 March, 2020

Schedule 1 - Capital

Authorised Capital 
4,250,000,000  (Previous year - 4,250,000,000) Equity Shares of  `2/- each
Issued, Subscribed and Paid-up capital
2,821,677,934 (Previous year - 2,571,644,871) Equity Shares of  `2/- each fully paid-up

Schedule 2 - Reserves and Surplus

I.

II.

III.

Statutory Reserve 
Opening Balance
Additions during the year

Share Premium Account
Opening Balance
Additions during the year
Less: Share issue expenses

Investment Reserve Account
Opening Balance
Additions during the year
Deductions during the year

IV. General  Reserve 

Opening Balance
Additions during the year

V.

Capital  Reserve 
Opening Balance
Additions during the year

VI. Foreign Currency Translation Reserve [Refer Schedule 17 (5.6)]

Opening Balance
Additions during the year
Deductions during the year

VII. Reserve Fund

Opening Balance
Additions during the year

VIII. Reserve Fund u/s 45 IC of RBI Act, 1934

Opening Balance
Additions during the year 

IX.

Investment Fluctuation Reserve
Opening Balance
Additions during the year 

266

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 8,500,000 

 8,500,000 

 5,643,356 

 5,143,290 

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 127,451,247 
 4,068,038 
 131,519,285 

 115,759,726 
 11,691,521 
 127,451,247 

 259,821,526 
 152,488,174 
 (611,111)
 411,698,589 

 258,114,673 
 1,706,853 
 - 
 259,821,526 

 - 
 - 
 - 
 - 

 4,040,677 
 34,138 
 4,074,815 

 20,924,276 
 3,405,245 
 24,329,521 

 1,692,088 
 1,735,596 
 - 
 3,427,684 

 81,254 
 8,502 
 89,756 

 1,696,600 
 386,500 
 2,083,100 

 6,000,000 
 3,280,000 
 9,280,000 

 1,034,894 
 - 
 (1,034,894)
 - 

 3,944,169 
 96,508 
 4,040,677 

 19,672,953 
 1,251,323 
 20,924,276 

 1,520,651 
 171,437 
 - 
 1,692,088 

 74,974 
 6,280 
 81,254 

 1,275,500 
 421,100 
 1,696,600 

 - 
 6,000,000 
 6,000,000 

Financial StatementsX. Balance in Profit & Loss Account brought forward

Adjustments during the year*
Balance in Profit & Loss Account
Total 

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 255,205,377 
 16,052,807 
 271,258,184 
 857,760,934 

 267,228,037 
 (16,052,807)
 251,175,230 
 672,882,898 

*  During the previous year ended 31 March, 2019, the Bank had made a provision amounting to `1,605.28 crores towards Land held as non-banking 
asset through the reserves and surplus, as permitted by RBI. During the year ended 31 March, 2020, the said provision has been recognised as part of 
provisions & contingencies in the profit and loss account with consequential reversal in the reserves and surplus, as advised by RBI.

Schedule 2A - Minority Interest

I. Minority Interest
Opening Balance
Increase during the year
Closing Minority Interest

Schedule 3 - Deposits

A.

I. 

Demand Deposits 
From banks
(i) 
(ii)  From others
Savings Bank Deposits

II. 
III.  Term Deposits 

(i) 
From banks
(ii)   From others
Total 
Deposits of branches in India

I. 
II.  Deposits of branches/subsidiaries outside India

B.

Total 

Schedule 4 - Borrowings

I.

II.

Borrowings in India
(i)    Reserve Bank of India
(ii)   Other banks #
(iii)   Other institutions & agencies **
Borrowings outside India 
Total
Secured borrowings included in I & II above

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 846,147 
 289,410 
 1,135,557 

 695,129 
 151,018 
 846,147 

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 38,887,703 
 858,619,416 
 1,735,926,032 

 47,199,015 
 844,939,199 
 1,541,290,515 

 343,218,323 
 3,444,920,612 
 6,421,572,086 
 6,352,037,738 
 69,534,348 
 6,421,572,086 

 232,371,412 
 2,841,659,210 
 5,507,459,351 
 5,462,410,325 
 45,049,026 
 5,507,459,351 

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 116,190,000 
 23,582,947 
 845,265,217 
 566,763,495 
 1,551,801,659 
 157,821,977 

 144,000,000 
 27,139,984 
 722,206,785 
 719,151,523 
 1,612,498,292 
 183,811,250 

#    Borrowings from other banks include Subordinated Debt of `15.60 crores (previous year `35.60 crores) in the nature of Non-Convertible Debentures 

and Perpetual Debt of Nil (previous year `50.00 crores) [Also refer Note 18 (2.1.2)]

**  Borrowings  from  other  institutions  &  agencies  include  Subordinated  Debt  of  `17,989.40  crores  (previous year  `19,969.40  crores)  in  the  nature  of  

Non-Convertible Debentures and Perpetual Debt of `7,000 crores (previous year `6,950 crores) [Also refer Note 18 (2.1.2)]

267

Annual Report 2019-20Experience Open 
 
 
 
 
 
Consolidated Financial Statements

Schedule 5 - Other Liabilities and Provisions

Bills payable
Inter-office adjustments (net)
Interest accrued
Proposed dividend (includes tax on dividend) [Refer Schedule 17 (5.22) & Schedule 18 (2.1.6)]
Contingent provision against standard assets

I.
II.
III.
IV.
V.
VI. Others (including provisions)  

Total

Schedule 6 - Cash and Balances with Reserve Bank of India

I.
II.

Cash in hand (including foreign currency notes)
Balances with Reserve Bank of India:
(i)  
(ii)  
Total

in Current Account
in Other Accounts

Schedule 7 - Balances with Banks and Money at Call and Short Notice

I.

In India
(i) 

Balance with Banks
(a) 
(b) 

in Current Accounts 
in Other Deposit Accounts
(ii)  Money at Call and Short Notice

(a)  With banks
(b)  With other institutions   

Total

II. Outside India

in Current Accounts
in Other Deposit Accounts

(i) 
(ii) 
(iii)  Money at Call & Short Notice
Total
Grand Total (I+II)

Schedule 8 - Investments

I.

II.

Investment in Joint Ventures 

Investments in India in -
(i)     Government Securities ## 
(ii)    Other approved securities
(iii)    Shares
(iv)   Debentures and Bonds   
(v)   
(vi)    Others (Mutual Fund units, CD/CP, PTC etc.) 
Total Investments in India
Investments outside India in -
(i)     Government Securities (including local authorities)
(ii)    Subsidiaries and/or joint ventures abroad
(iii)   Others (Equity Shares and Bonds)
Total Investments outside India
Grand Total (I+II)

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 36,897,894 
 - 
 34,122,863 
 - 
 46,353,188 
 323,430,521 
 440,804,466 

 37,854,366 
 - 
 47,617,940 
 - 
 30,800,051 
 225,357,341 
 341,629,698 

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 79,879,291 

 42,132,211 

 209,713,420 
 560,000,000 
 849,592,711 

 263,858,192 
 45,000,000 
 350,990,403 

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 645,598 
 28,903,094 

 2,477,663 
 34,498,933 

 - 
 - 
 29,548,692 

 - 
 191,610,699 
 228,587,295 

 45,030,057 
 725,119 
 53,101,165 
 98,856,341 
 128,405,033 

 47,630,852 
 5,177,257 
 47,657,275 
 100,465,384 
 329,052,679 

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 1,219,180,739 
 - 
 11,552,855 
 206,439,143 
 - 
 64,490,000 
 1,501,662,737 

 1,168,229,051 
 - 
 9,595,084 
 393,845,209 
 - 
 115,709,188 
 1,687,378,532 

 42,819,430 
 - 
 8,334,177 
 51,153,607 
 1,552,816,344 

 38,260,202 
 - 
 14,919,812 
 53,180,014 
 1,740,558,546 

##   Includes  securities  costing  `34,501.78  crores  (previous  year  `29,283.94  crores)  pledged  for  availment  of  fund  transfer  facility,  clearing  facility  and 

margin requirements

268

Financial Statements 
       
      
       
       
 
 
Schedule 9 - Advances

A.

B.

C.

(i)   Bills purchased and discounted 
(ii)   Cash credits, overdrafts and loans repayable on demand 
(iii)   Term loans #
Total
(i)  
(ii)   Covered by Bank/Government Guarantees &&
(iii)   Unsecured
Total
I. 

Secured by tangible assets $

Advances in India
(i)   Priority Sector
(ii)  Public Sector
(iii)   Banks
(iv)  Others

Total 
II.   Advances Outside India

(i)  Due from banks
(ii)  Due from others -

(a)  Bills purchased and discounted
(b)  Syndicated loans
(c)  Others

Total
Grand Total [CI+CII]

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 145,282,883 
 1,580,313,876 
 4,103,991,595 
 5,829,588,354 
 4,234,489,317 
 19,316,246 
 1,575,782,791 
 5,829,588,354 

 155,366,967 
 1,504,923,908 
 3,406,270,369 
 5,066,561,244 
 3,648,665,829 
 36,063,289 
 1,381,832,126 
 5,066,561,244 

 1,438,593,307 
 134,270,813 
 21,809,078 
 3,747,137,021 
 5,341,810,219 

 1,188,930,411 
 65,894,406 
 43,110,224 
 3,345,917,806 
 4,643,852,847 

 25,828,342 

 20,815,655 

 28,288,691 
 31,671,905 
 401,989,197 
 487,778,135 
 5,829,588,354 

 23,843,213 
 58,113,336 
 319,936,193 
 422,708,397 
 5,066,561,244 

#    Net of borrowings under Inter Bank Participation Certificate (IBPC) `1,500.00 crores (previous year `2,750.00 crores), includes lending under  IBPC 

`2,900.10 crores (previous year `3,529.50 crores)

$   Includes advances against book debts
&&  Includes advances against L/Cs issued by other banks

Schedule 10 - Fixed Assets

I.

Premises
Gross Block
At cost at the beginning of the year
Additions during the year*
Deductions during the year
Total
Depreciation
As at the beginning of the year
Charge for the year
Deductions during the year
Depreciation to date
Net Block

II. Other fixed assets (including furniture & fixtures)

Gross Block
At cost at the beginning of the year
Additions on acquisition
Additions during the year*
Deductions during the year
Total

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 17,917,464 
 460,004 
 - 
 18,377,468 

 1,640,431 
 276,446 
 - 
 1,916,877 
 16,460,591 

 62,344,017 
 - 
 8,630,828 
 (1,231,550)
 69,743,295 

 18,331,432 
 169,308 
 (583,276)
 17,917,464 

 1,470,051 
 292,310 
 (121,930)
 1,640,431 
 16,277,033 

 53,911,389 
 - 
 9,375,302 
 (942,674)
 62,344,017 

269

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

Depreciation
As at the beginning of the year
Additions on acquisition
Charge for the year
Deductions during the year
Depreciation to date
Net Block

III. Capital Work-in-Progress (including capital advances)

Grand Total (I+II+III)

* includes movement on account of exchange rate fluctuation

Schedule 11 - Other Assets

Inter-office adjustments (net)
Interest Accrued 
Tax paid in advance/tax deducted at source (net of provisions)
Stationery and stamps
Non banking assets acquired in satisfaction of claims&

I.
II.
III.
IV.
V.
VI. Others #@$
Total

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 40,199,808 
 - 
 7,780,867 
 (894,153)
 47,086,522 
 22,656,773 
 4,826,021 

 43,943,385 

 33,802,484 
 - 
 7,079,384 
 (682,060)
 40,199,808 
 22,144,209 
 2,877,581 

 41,298,823 

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 - 
 72,554,289 
 16,696,759 
 1,056 
 - 
 785,120,127 
 874,372,231 

 - 
 71,428,760 
 17,095,247 
 3,057 
 87,276 
 523,383,641 
 611,997,981 

#  Includes deferred tax assets of `7,363.79 crores (previous year `7,687.68 crores) [Refer Schedule 18 (2.1.11)]
@  Includes Priority Sector Shortfall Deposits of `46,462.92 crores (previous year `28,161.77 crores)
$  Includes goodwill on consolidation of `289.24 crores (previous year `289.24 crores)
&   Represents  balance  net  of  provision  of  `2,068.24  crores  on  Land  held  as  non-banking  asset.  (previous  year  represents  balance  net  of  provision  of 

`2,208.61 crores on Land held as non-banking asset and provision of `2.09 crores on other non banking assets)

Schedule 12 - Contingent Liabilities

I.
II.
III.

Claims against the Group not acknowledged as debts
Liability for partly paid investments
Liability on account of outstanding forward exchange and derivative contracts :
a)    Forward Contracts
b)   
c)    Foreign Currency Options
Total (a+b+c)

Interest Rate Swaps, Currency Swaps, Forward Rate Agreement & Interest Rate Futures

IV. Guarantees given on behalf of constituents 

In  India
Outside India
V.
Acceptances, endorsements and other obligations
VI. Other items for which the Group is contingently liable

Grand Total (I+II+III+IV+V+VI) [Refer Schedule 18 (2.1.16)]

(` in Thousands)

As at  31-03-2020

As at 31-03-2019

 17,432,034 
 1,387,700 

 6,275,310 
 18,000 

 4,559,787,377 
 3,033,699,904 
 451,140,999 
 8,044,628,280 

 3,296,537,608 
 2,396,504,945 
 464,047,739 
 6,157,090,292 

 664,796,899 
 74,715,368 
 251,657,421 
 195,449,875 
 9,250,067,577 

 680,528,970 
 75,480,355 
 324,474,560 
 338,422,264 
 7,582,289,751 

270

Financial StatementsSchedules forming part of the Consolidated Profit & Loss Account
For the year ended 31 March, 2020

Schedule 13 - Interest Earned

Interest/discount on advances/bills
Income on investments 
Interest on balances with Reserve Bank of India and other inter-bank funds

I.
II.
III.
IV. Others 

Total

Schedule 14 - Other Income

I.
II.
III.
IV.
V.

Commission, exchange and brokerage
Profit/(Loss) on sale of investments (net)
Profit/(Loss) on sale of land, buildings and other assets (net)*
Profit on exchange/derivative transactions (net)
Income  earned  by  way  of  dividends  etc.  from  subsidiaries/companies  and/or  joint  venture 
abroad/in India
VI. Miscellaneous Income

[including recoveries on account of advances/investments written off in earlier years `1,553.14 
crores (previous year `1,902.24 crores) and profit on account of portfolio  sell downs/securitisation 
`25.50 crores (previous year net profit of `7.96 crores)]
Total

*includes provision for diminution in value of fixed assets

Schedule 15 - Interest Expended

Interest on deposits 
Interest on Reserve Bank of India/Inter-bank borrowings

I.
II.
III. Others

Total

Schedule 16 - Operating Expenses

Payments to and provisions for employees 
I.
Rent, taxes and lighting
II.
Printing and stationery
III.
Advertisement and publicity
IV.
V.
Depreciation on Group’s property 
VI. Directors’ fees, allowance and expenses
VII. Auditors’ fees and expenses 
VIII. Law charges
IX.
X.
XI.
XII. Other expenditure  

Postage, telegrams, telephones etc.
Repairs and maintenance
Insurance

Total

Year ended  
31-03-2020

 493,233,034 
 112,793,394 
 10,987,124 
 20,143,252 
 637,156,804 

Year ended  
31-03-2020

 107,527,475 
 21,872,948 
 (50,818)
 15,806,073 

(` in Thousands)

Year ended  
31-03-2019

 423,225,782 
 113,756,581 
 6,990,108 
 16,464,052 
 560,436,523 

(` in Thousands)

Year ended  
31-03-2019

 99,581,861 
 7,928,093 
 (247,690)
 15,150,700 

 - 

 - 

 18,264,259 

 19,474,574 

 163,419,937 

 141,887,538 

Year ended  
31-03-2020

 294,108,051 
 20,440,779 
 65,410,577 
 379,959,407 

Year ended  
31-03-2020

 58,199,622 
 11,714,178 
 1,664,909 
 1,347,600 
 8,060,735 
 34,419 
 35,984 
 1,237,449 
 2,887,728 
 11,860,447 
 7,518,405 
 76,096,109 
 180,657,585 

(` in Thousands)

Year ended  
31-03-2019

 237,400,132 
 30,217,595 
 71,217,019 
 338,834,746 

(` in Thousands)

Year ended  
31-03-2019

 59,898,715 
 10,875,319 
 1,988,746 
 1,629,794 
 7,371,694 
 42,943 
 29,896 
 1,180,869 
 3,121,993 
 10,932,230 
 6,011,683 
 64,117,990 
 167,201,872 

271

Annual Report 2019-20Experience OpenConsolidated Financial Statements

17 Significant Accounting Policies

For the year ended 31 March, 2020

1.  Principles of Consolidation

The consolidated financial statements comprise the financial statements of Axis Bank Limited (‘the Bank’) and its subsidiaries, 
which together constitute ‘the Group’. The Bank has overseas branches at Singapore, Hong Kong, DIFC - Dubai, Shanghai 
and Colombo and an Offshore Banking Unit at International Financial Service Centre (IFSC), Gujarat International Finance 
Tec-City (GIFT City), Gandhinagar, India.

The Bank consolidates its subsidiaries in accordance with AS 21, Consolidated Financial Statements notified under Section 
133 of the Companies Act, 2013 read together with paragraph 7 of the Companies (Accounts) Rules, 2014 and the Companies 
(Accounting Standards) Amendment Rules, 2016 on a line-by-line basis by adding together the like items of assets, liabilities, 
income and expenditure. All significant inter-company accounts and transactions are eliminated on consolidation.

2.  Basis of preparation

a) 

The consolidated financial statements have been prepared and presented under the historical cost convention on the 
accrual basis of accounting in accordance with the generally accepted accounting principles in India, unless otherwise 
stated  by  the  Reserve  Bank  of  India  (‘RBI’),  to  comply  with  the  statutory  requirements  prescribed  under  the Third 
Schedule of the Banking Regulation Act, 1949, the circulars, notifications, guidelines and directives issued by RBI from 
time to time and the Accounting Standards notified under Section 133 of the Companies Act, 2013 read together with 
paragraph 7 of the Companies (Accounts) Rules, 2014 and the Companies (Accounting Standards) Amendment Rules, 
2016 to the extent applicable and practices generally prevalent in the banking industry in India. Accounting policies 
applied have been consistent with the previous year except otherwise stated.

b)  The consolidated financial statements present the accounts of Axis Bank Limited with its following subsidiaries:

Name

Axis Capital Ltd.

Axis Private Equity Ltd.

Axis Trustee Services Ltd.

Axis Mutual Fund Trustee Ltd.

Axis Asset Management Company Ltd.

Axis Finance Ltd.

Axis Securities Ltd.

Freecharge Payment Technologies Pvt. Ltd.

Accelyst Solutions Pvt. Ltd.

A.Treds Ltd.

Axis Bank UK Ltd.

Axis Capital USA LLC

Relation

Subsidiary

Subsidiary

Subsidiary

Subsidiary

Subsidiary

Subsidiary

Subsidiary

Subsidiary

Subsidiary

Subsidiary

Subsidiary

Step down subsidiary

Country of 
Incorporation

Ownership Interest

India

India

India

India

India

India

India

India

India

India

U.K.

USA

100.00%

100.00%

100.00%

75.00%

75.00%

100.00%

100.00%

100.00%

100.00%

67.00%

100.00%

100.00%

c) 

The  financial  statements  of  certain  subsidiaries  have  been  prepared  in  accordance with  notified  Indian Accounting 
Standards (‘Ind-AS’). The financial statements of such subsidiaries used for consolidation of the consolidated financial 
statements  are  special  purpose  financial  statements  prepared  in  accordance  with  Generally  Accepted  Accounting 
Principles in India (‘GAAP’) specified under section 133 of the Companies Act, 2013 read together with paragraph 7 of 
the Companies (Accounts) Rules, 2014 and the Companies (Accounting Standards) Amendment Rules, 2016.

d)  The audited financial statements of the above subsidiaries and the unaudited financial statements of the step down 

subsidiary have been drawn up to the same reporting date as that of the Bank, i.e. 31 March, 2020.

e)  The financial statements of the Bank’s foreign subsidiary, Axis Bank UK Ltd. (‘the Company’) are drawn up in accordance 
with  International  Financial  Reporting  Standards  (‘IFRSs’)  and  interpretations  issued  by  the  International  Financial 
Reporting Interpretations Committee (‘IFRIC’), as adopted by the European Union. In January 2020, following a strategic 
review of operations, the Board of Axis Bank UK Limited approved the decision to exit the UK market and wind down 

272

Financial Statements 
 
 
 
 
 
 
 
operations. Accordingly, the financial statements of the Company have been prepared on a basis other than that of 
a  going  concern. These  financial  statements  have  been  converted  to  Indian  GAAP  for  the  purpose  of  consolidated 
financial statements of the Group.

f) 

Axis Private Equity Ltd., is in the process of amalgamation with Axis Finance Ltd. and has submitted an application for 
amalgamation before the National Company Law Tribunal on 13 October, 2017. At the last hearing in February 2020, 
the NCLT has fixed the matter as reserved for order and the same is awaited as at the Balance Sheet date.

g)  On  27  March,  2018,  the  Board  of  Directors  of  Accelyst  Solutions  Pvt.  Ltd  (‘ASPL’)  and  Freecharge  Payment 
Technologies Pvt. Ltd. (‘FCPTL’) approved a scheme for amalgamation of ASPL into and with FCPTL. ASPL and FCPTL 
filed  final  petition  for  approval  of  merger  before  the  National  Company  Law Tribunal  (‘NCLT’). The  appointed  date 
for amalgamation is 7 October, 2017 and the effect of merger will be given on this date or any other date as may be 
prescribed by the NCLT. Subsequent to the final hearing in the matter conducted during the year, FCPTL received the 
copy of the order approved by NCLT, Delhi and has filed the same with the Ministry of Company Affairs in November 
2019. However, in the case of ASPL, the NCLT, Mumbai order amended the appointed date of amalgamation from 7 
October, 2017 to 1 April, 2018. Since the Scheme filed by the FCPTL was already approved by NCLT, Delhi with the 
appointed date of 7 October, 2017, the order of NCLT, Mumbai sanctioning the scheme cannot be implemented due 
to discrepancy in appointed date. Therefore, ASPL is in the process of filing a modification application in NCLT, Mumbai 
to amend the appointed date from 1 April, 2018 to 7 October, 2017 as originally mutually decided by FCPTL and ASPL 
and as mentioned in the scheme of amalgamation. Accordingly, no accounting impact of the Scheme is taken in the 
consolidated financial statements as at 31 March, 2020.

3.  Use of estimates

The preparation of the financial statements in conformity with the generally accepted accounting principles requires the 
Management  to  make  estimates  and  assumptions  that  affect  the  reported  amounts  of  assets  and  liabilities  (including 
contingent liabilities) at the date of the financial statements, revenues and expenses during the reporting period. Actual results 
could differ from those estimates. The Management believes that the estimates and assumptions used in the preparation of 
the financial statements are prudent and reasonable. Any revisions to the accounting estimates are recognised prospectively 
in the current and future periods.

4.  Change in accounting policies/estimates
Provision on Non-Fund based outstanding
During the year, the Bank has adopted a policy of maintaining provision on non-funded outstanding in NPAs, prudentially 
written off accounts, corporate standard advances rated ‘BB and Below’ and all SMA-2 advances as reported to CRILC. As a 
result, the provisions and contingencies for the year are higher by `410.52 crores with a consequent reduction to the profit 
before tax.

5.  Significant accounting policies

5.1  Investments

Axis Bank Ltd.
Classification
In accordance with the RBI guidelines, investments are classified at the time of purchase as:

•	 Held for Trading (‘HFT’);

•	 Available for Sale (‘AFS’); and

•	 Held to Maturity (‘HTM’).

Investments  that  are  held  principally  for  sale within  a  short  period  are  classified  as  HFT  securities. As  per  the  RBI 
guidelines, HFT securities, which remain unsold for a period of 90 days are transferred to AFS securities.

Investments  that  the  Bank  intends  to  hold  till  maturity  are  classified  under  the  HTM  category.  Investments  in  the 
equity of subsidiaries/joint ventures are categorised as HTM in accordance with the RBI guidelines.

All other investments are classified as AFS securities.

However, for disclosure in the Balance Sheet, investments in India are classified under six categories - Government 
Securities, Other approved securities, Shares, Debentures and Bonds, Investment in Subsidiaries/Joint Ventures and 

273

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
	
	
	
	
	
	
 
 
 
 
 
 
 
 
Consolidated Financial Statements

Others. Investments made outside India are classified under three categories - Government Securities, Subsidiaries 
and/or Joint Ventures abroad and Others.

All investments are accounted for on settlement date, except investments in equity shares which are accounted for on 
trade date.

Transfer of security between categories
Transfer of security between categories of investments is accounted as per the RBI guidelines.

Acquisition cost
Costs including brokerage and commission pertaining to investments, paid at the time of acquisition, are charged to the 
Profit and Loss Account.

Broken period interest is charged to the Profit and Loss Account.

Cost of investments is computed based on the weighted average cost method.

Valuation
Investments classified under the HTM category: Investments are carried at acquisition cost unless it is more than the face 
value, in which case the premium is amortised over the period remaining to maturity on a constant yield to maturity 
basis. Such amortization of premium is adjusted against interest income under the head ‘Income from Investments’ 
under  Schedule  13  in  Profit  and  Loss Account  In  terms  of  RBI  guidelines,  discount  on  securities  held  under  HTM 
category is not accrued and such securities are held at the acquisition cost till maturity.

Investments  classified  under  the AFS  and  HFT  categories:  Investments  under  these  categories  are  marked  to  market. 
The  market/fair value  of  quoted  investments  included  in  the  ‘AFS’  and  ‘HFT’  categories  is  the  market  price  of  the 
scrip as available from the trades/quotes on the stock exchanges or prices declared by Primary Dealers Association 
of India (‘PDAI’) jointly with Fixed Income Money Market and Derivatives Association of India (‘FIMMDA’)/ Financial 
Benchmark India Private Limited (‘FBIL’), periodically. Net depreciation, if any, within each category of each investment 
classification is recognised in the Profit and Loss Account. The net appreciation if any, under each category of each 
investment classification is ignored. The depreciation on securities acquired by way of conversion of outstanding loans 
is provided in accordance with the RBI guidelines. The book value of individual securities is not changed consequent to 
the periodic valuation of investments.

Non-performing investments are identified and provision is made thereon as per RBI guidelines. The provision on such 
non-performing investments is not set off against the appreciation in respect of other performing securities. Interest 
on non-performing investments is not recognised in the Profit and Loss Account until received.

Treasury Bills, Exchange Funded Bills, Commercial Paper and Certificate of Deposits being discounted instruments, are 
valued at carrying cost which includes discount amortised over the period to maturity.

Units of mutual funds are valued at the latest repurchase price/net asset value declared by the mutual fund.

Market value of investments where current quotations are not available, is determined as per the norms prescribed by 
the RBI as under:

The  market/fair value  of  unquoted  government  securities which  are  in  the  nature  of  Statutory  Liquidity  Ratio 
(‘SLR’) securities included in the AFS and HFT categories is computed as per the rates published by FIMMDA/ 
FBIL.

In case of special bonds issued by Government of India that do not qualify for SLR, unquoted bonds, debentures, 
preference  shares where  interest/dividend  is  received  regularly  (i.e.  not  overdue  beyond  90  days),  the  market 
price is derived based on the YTM for Government Securities as published by FIMMDA/PDAI/FBIL and suitably 
marked up for credit risk applicable to the credit rating of the instrument. The matrix for credit risk mark-up for 
each category and credit ratings along with residual maturity issued by FIMMDA/FBIL is adopted for this purpose.

In case of bonds & debentures where interest is not received regularly (i.e. overdue beyond 90 days), the valuation 
is in accordance with prudential norms for provisioning as prescribed by RBI.

	•	

	•	

	•	

274

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
	
	
	•	

	•	

	•	

	•	

Pass Through Certificates (‘PTC’) and Priority Sector PTCs are valued as per extant FIMMDA guidelines.

Equity shares, for which current quotations are not available or where the shares are not quoted on the stock 
exchanges, are valued at break-up value (without considering revaluation reserves, if any) which is ascertained 
from the company’s latest Balance Sheet. In case the latest Balance Sheet is not available, the shares are valued 
at `1 per company.

Units of Venture Capital Funds (‘VCF’) held under AFS category where current quotations are not available are 
valued  based  on  the  latest  audited  financials  of  the  fund.  In  case  the  audited  financials  are  not  available  for 
a  period  beyond  18  months,  the  investments  are valued  at  `1  per VCF.  Investment  in  unquoted VCF  after  23 
August, 2006 may be categorised under HTM category for the initial period of three years and are valued at cost 
as per RBI guidelines.

In case investments in security receipts on or after 1 April, 2017 which are backed by more than 50 percent of 
the stressed assets sold by the Bank, provision for depreciation in value is made at the higher of - provisioning 
rate required in terms of net asset value declared by the Reconstruction Company (‘RC’)/Securitisation Company 
(‘SC’) or the provisioning rate as per the extant asset classification and provisioning norms as applicable to the 
underlying loans, assuming that the loan notionally continued in the books of the bank. All other investments in 
security receipts are valued as per the NAV obtained from the issuing RC/SCs.

Disposal of investments
Investments  classified  under  the  HTM  category:  Realised  gains  are  recognised  in  the  Profit  and  Loss  Account  and 
subsequently appropriated to Capital Reserve account (net of taxes and transfer to statutory reserves) in accordance 
with the RBI guidelines. Losses are recognised in the Profit and Loss Account.

Investments  classified  under  the AFS  and  HFT  categories:  Realised  gains/losses  are  recognised  in  the  Profit  and  Loss 
Account.

Repurchase and reverse repurchase transactions
Repurchase  and  reverse  repurchase  transactions  in  government  securities  and  corporate  debt  securities  including 
those  conducted  under  the  Liquidity Adjustment  Facility  (‘LAF’)  and  Marginal  Standby  Facility  (‘MSF’)  with  RBI  are 
accounted  as  collateralised  borrowing  and  lending  respectively. Accordingly,  securities  given  as  collateral  under  an 
agreement to repurchase them continue to be held under the investment account and the Bank continues to accrue 
the coupon/discount on the security during the repo period. Further, the Bank continues to value the securities sold 
under repo as per the investment classification of the security. Borrowing cost on repo transactions is accounted as 
interest expense and revenue on reverse repo transactions is accounted as interest income.

Short Sales
In  accordance  with  the  RBI  guidelines,  the  Bank  undertakes  short  sale  transactions  in  Central  Government  dated 
securities. The short positions are reflected in ‘Securities Short Sold (‘SSS’) A/c’, specifically created for this purpose. 
Such short positions are categorised under HFT category and netted off from investments in the Balance Sheet. These 
positions are marked-to-market along with the other securities under HFT portfolio and the resultant mark-to-market 
gains/losses are accounted for as per the relevant RBI guidelines for valuation of investments discussed earlier.

Subsidiaries
Investments are initially recognised at cost which comprises purchase price and directly attributable acquisition charges 
such as brokerage, fees and duties.

Investments which are readily realisable and intended to be held for not more than one year from the date on which 
such  investments  are  made,  are  classified  as  current  investments. All  other  investments  are  classified  as  long  term 
investments.

Current investments are carried in the financial statements at lower of cost and fair value determined on an individual 
investment basis. Any reduction in the carrying amount and any reversal of such reductions are charged or credited to 
the Profit and Loss Account.

275

Annual Report 2019-20Experience Open	
	
	
	
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

Long term investments are stated at cost. Provision is made to recognise a decline, other than temporary, in the value 
of such investments.

On disposal of an investment, the difference between its carrying amount and net disposal proceeds is charged or 
credited to the Profit and Loss Account.

5.2  Advances

Axis Bank Ltd.
Advances are classified into performing and non-performing advances (‘NPAs’) as per the RBI guidelines and are stated 
net  of  bills  rediscounted,  inter-bank  participation  certificates,  specific  provisions  made  towards  NPAs,  interest  in 
suspense for NPAs, claims received from Export Credit Guarantee Corporation, provisions for funded interest on term 
loan classified as NPAs, provisions in lieu of diminution in the fair value of restructured assets and floating provisions.

NPAs are classified into sub-standard, doubtful and loss assets based on the criteria stipulated by the RBI. Advances 
held  at  the  overseas  branches  that  are  identified  as  impaired  as  per  host  country  regulations  for  reasons  other 
than  record  of  recovery,  but  which  are  standard  as  per  the  RBI  guidelines,  are  classified  as  NPAs  to  the  extent  of 
amount outstanding in the host country. Provisions for NPAs are made for sub-standard and doubtful assets at rates 
as  prescribed  by  the  RBI  with  the  exception  for  agriculture  advances  and  schematic  retail  advances.  In  respect  of 
schematic  retail  advances,  provisions  are  made  in  terms  of  a  bucket-wise  policy  upon  reaching  specified  stages  of 
delinquency (90 days or more of delinquency) under each type of loan, which satisfies the RBI prudential norms on 
provisioning. Provisions in respect of agriculture advances classified into sub-standard and doubtful assets are made at 
rates which are higher than those prescribed by the RBI. Provisions for advances booked in overseas branches, which 
are standard as per the RBI guidelines but are classified as NPAs based on host country guidelines, are made as per the 
host country regulations. In the case of NPAs referred to National Company Law Tribunal (‘NCLT’) under Insolvency 
and  Bankruptcy  Code  (‘IBC’)  where  resolution  plan  or  liquidation  order  has  been  approved  by  NCLT,  provision  is 
maintained at higher of the requirement under RBI guidelines or the likely haircut as per resolution plan or liquidation 
order.

Restructured assets are classified and provided for in accordance with the guidelines issued by RBI from time to time.

Loss assets and unsecured portion of doubtful assets are provided/written off as per the extant RBI guidelines.

Amounts recovered against debts written off are recognised in the Profit and Loss account and included under “Other 
Income”.

In  case  of  EMI  based  standard  retail  advances,  funds  received  from  customers  are  appropriated  in  the  order  of 
chronology as towards interest, principal, penal interest and charges. In case of other standard advances, funds received 
from customers are appropriated in the order of chronology as towards charges, penal interest, interest and principal.

The  Bank  makes  additional  provisions  as  per  RBI’s  guidelines  on  ‘Prudential  Framework  on  Resolution  of  Stressed 
Assets’ dated 7 June, 2019 on accounts in default and with aggregate exposure above the threshold limits as laid down 
in the said framework where the resolution plan is not implemented within the specified timelines.

In respect of borrowers classified as non-cooperative and willful defaulters, the Bank makes accelerated provisions as 
per extant RBI guidelines.

Loans reported as fraud are classified as loss assets, and fully provided immediately without considering the value of 
security.

For entities with Unhedged Foreign Currency Exposure (‘UFCE’), provision is made in accordance with the guidelines 
issued by RBI, which requires to ascertain the amount of UFCE, estimate the extent of likely loss and estimate the 
riskiness of unhedged position. This provision is classified under Schedule 5 – Other Liabilities in the Balance Sheet. 
Further, Incremental capital is maintained in respect of borrower counter parties in the highest risk category, in line 
with stipulations by RBI.

The  Bank  maintains  provisions  for  incremental  exposure  of  the  banking  system  to  specified  borrowers  beyond 
Normally Permitted Lending Limit (‘NPLL’) in proportion to Bank’s funded exposure to the specified borrowers as per 
RBI guidelines. This provision is classified under Schedule 5 – Other Liabilities in the Balance Sheet.

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Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The Bank maintains a general provision on standard advances at the rates prescribed by RBI other than for corporate 
standard advances rated ‘BB and Below’ and all SMA-2 advances as reported to CRILC, where general provision is 
maintained at rates that are higher than those prescribed by RBI. In case of overseas branches, general provision on 
standard advances is maintained at the higher of the levels stipulated by the respective overseas regulator or RBI. The 
Bank also maintains general provision on positive Mark-to-Market (MTM) on derivatives at the rates prescribed by RBI.

The  Bank  maintains  provision  on  non-funded  outstanding  in  NPAs,  prudentially  written  off  accounts,  corporate 
standard  advances  rated  ‘BB  and  Below’  and  all  SMA-2  advances  as  reported  to  CRILC. This  provision  is  classified 
under Schedule 5 – Other Liabilities in the Balance Sheet.

Under its home loan portfolio, the Bank offers housing loans with certain features involving waiver of Equated Monthly 
Installments (‘EMIs’) of a specific period subject to fulfilment of a set of conditions by the borrower. The Bank makes 
provision  against  the  probable  loss  that  could  be  incurred  in  future  on  account  of waivers  to  eligible  borrowers  in 
respect of such loans based on actuarial valuation conducted by an independent actuary. This provision is classified 
under Schedule 5 – Other Liabilities in the Balance Sheet.

Axis Finance Ltd.
Advances are classified into performing and non-performing advances (‘NPAs’) as per the RBI guidelines and are stated 
net of specific provisions made towards NPAs. Further, NPAs are classified into sub-standard, doubtful and loss assets 
based on the criteria stipulated by the RBI.

Non-performing loans are written off / provided for, as per management estimates, subject to the minimum provision 
required as per Non-Banking Financial Company - Systemically Important Non-Deposit taking Company and Deposit 
taking Company (Reserve Bank) Directions, 2016.

Provisions for standard assets and NPAs are made at rates as prescribed under the RBI guidelines.

Axis Bank UK Ltd.
In the case of the Bank’s UK subsidiary, the impairment loss is measured using the Expected Credit Loss (‘ECL’) model 
based on a three-stage approach as follows:

Stage 1 - the recognition of 12 month ECL, that is the portion of lifetime expected credit losses from default events 
that  are  expected within  12  months  of  the  reporting  date,  if  credit  risk  has  not  increased  significantly  since  initial 
recognition;

Stage 2 - lifetime expected credit losses for financial instruments for which credit risk has increased significantly since 
initial recognition; and

Stage 3 - lifetime expected credit losses for financial instruments which are credit impaired.

As  a  result  the  amount  of  the  allowance  is  affected  by  changes  in  the  expectations  of  loss  driven  by  changes  in 
associated credit risk. The measurement of ECL is calculated using three main components: (i) probability of default 
(‘PD’), (ii) loss given default (‘LGD’) and (iii) the exposure at default (‘EAD’). The ECL is calculated by multiplying the 
PD, LGD and the EAD. The PDs represent the probability of default over 12 months or lifetime of the instrument for 
stage  1  and  stage  2/stage3  respectively. The  EAD  represents  the  expected  balance  at  default,  taking  into  account 
the repayment of principal and interest from the balance sheet date to the default event together with any expected 
drawdowns of committed facilities. The LGD represents expected losses on the EAD given the event of default, taking 
into account.

5.3  Country risk

Axis Bank Ltd.
In addition to the provisions required to be held according to the asset classification status, provisions are held for 
individual country exposure (other than for home country as per the RBI guidelines). Such provisions are held only in 
respect of those countries where the net funded exposure of the Bank exceeds 1% of its total assets. For this purpose 
the countries are categorized into seven risk categories namely insignificant, low, moderate, high, very high, restricted 
and off-credit as per RBI guidelines. Provision is made on exposures exceeding 180 days on a graded scale ranging 
from  0.25%  to  100%.  For  exposures with  contractual  maturity  of  less  than  180  days,  25%  of  the  normal  provision 
requirement is held. If the net funded exposure of the Bank in respect of each country does not exceed 1% of the 

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total assets, no provision is maintained on such country exposure in accordance with RBI guidelines. This provision is 
classified under Schedule 5 – Other Liabilities in the Balance Sheet.

5.4  Securitisation and transfer of assets

Axis Bank Ltd.
The Bank enters into purchase/sale of corporate and retail loans through direct assignment/Special Purpose Vehicle 
(‘SPV’). In most cases, post securitisation, the Bank continues to service the loans transferred to the assignee/SPV. 
The Bank also provides credit enhancement in the form of cash collaterals and/or by subordination of cash flows to 
Senior Pass through Certificate holders. In respect of credit enhancements provided or recourse obligations (projected 
delinquencies, future servicing etc.) accepted by the Bank, appropriate provision/disclosure is made at the time of sale 
in accordance with AS-29, Provisions, Contingent Liabilities and Contingent Assets as notified under Section 133 of 
the Companies Act, 2013 read together with paragraph 7 of the Companies (Accounts) Rules, 2014 and the Companies 
(Accounting Standards) Amendment Rules, 2016.

In  accordance  with  RBI  guidelines  of  7  May,  2012  on  ‘Guidelines  on  Securitisation  of  Standard  Assets’,  gain  on 
securitisation  transaction  is  recognised  over  the  period  of  the  underlying  securities  issued  by  the  SPV.  Loss  on 
securitisation is immediately debited to the Profit and Loss Account.

The  Bank  transfers  advances  through  inter-bank  participation  with  and  without  risk.  In  accordance  with  the  RBI 
guidelines,  in  the  case  of  participation  with  risk,  the  aggregate  amount  of  the  participation  issued  by  the  Bank  is 
reduced from advances and where the Bank is participating, the aggregate amount of the participation is classified 
under advances. In the case of participation without risk, the aggregate amount of participation issued by the Bank is 
classified under borrowings and where the Bank is participating, the aggregate amount of participation is shown as due 
from banks under advances.

5.5  Priority Sector Lending Certificates

Axis Bank Ltd.
The Bank enters into transactions for the sale or purchase of Priority Sector Lending Certificates (‘PSLCs’). In the case 
of a sale transaction, the Bank sells the fulfilment of priority sector obligation and in the case of a purchase transaction 
the Bank buys the fulfilment of priority sector obligation through the RBI trading platform. There is no transfer of loan 
assets in PSLC transactions.

5.6  Foreign currency transactions

Group
In  respect  of  domestic  operations,  transactions  denominated  in  foreign  currencies  are  accounted  for  at  the  rates 
prevailing on the date of the transaction. Monetary foreign currency assets and liabilities are translated at the Balance 
Sheet date at rates notified by Foreign Exchange Dealers Association of India (‘FEDAI’). All profits/losses resulting from 
year end revaluations are recognised in the Profit and Loss Account.

Financial statements of foreign operations classified as non-integral foreign operations as per the RBI guidelines are 
translated as follows:

	•	

	•	

	•		

Assets and liabilities (both monetary and non-monetary as well as contingent liabilities) are translated at closing 
exchange rates notified by FEDAI at the Balance Sheet date.

Income and expenses are translated at the rates prevailing on the date of the transactions.

All resulting exchange differences are accumulated in a separate ‘Foreign Currency Translation Reserve’ till the 
disposal of the net investments. Any realised gains or losses on such disposal are recognised in the Profit and Loss 
Account.

Outstanding forward exchange contracts including tom/spot contracts (excluding currency swaps undertaken to hedge 
foreign currency assets/liabilities and funding swaps which are not revalued) are revalued at year end on PV basis by 
discounting the forward value till spot date and converting the FCY amount using the respective spot rates as notified 
by FEDAI. The resulting gains or losses on revaluation are included in the Profit and Loss Account in accordance with 
RBI/FEDAI guidelines.

Premium/discount on currency swaps undertaken to hedge foreign currency assets and liabilities and funding swaps is 
recognised as interest income/expense and is amortised on a pro-rata basis over the underlying swap period.

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Contingent liabilities on account of forward exchange and derivative contracts, guarantees, acceptances, endorsements 
and other obligations denominated in foreign currencies are disclosed at closing rates of exchange notified by FEDAI.

5.7  Derivative transactions

Axis Bank Ltd.
Derivative transactions comprise of forward contracts, swaps and options which are disclosed as contingent liabilities. 
The forwards, swaps and options are categorised as trading or hedge transactions. Trading derivative contracts are 
revalued at the Balance Sheet date with the resulting unrealised gain or loss being recognised in the Profit and Loss 
Account and correspondingly in other assets (representing positive Mark-to-Market) and in other liabilities ( representing 
negative Mark-to-Market (MTM)) on a gross basis . For hedge transactions, the Bank identifies the hedged item (asset 
or liability) at the inception of transaction itself. The effectiveness is ascertained at the time of inception of the hedge 
and periodically thereafter. Hedge swaps are accounted for on accrual basis except in case of swaps designated with 
an  asset  or  liability  that  is  carried  at  market  value  or  lower  of  cost  or  market  value  in  the  financial  statements.  In 
such cases the swaps are marked-to-market with the resulting gain or loss recorded as an adjustment to the market 
value of designated asset or liability. Hedge transactions that are entered after 26 June, 2019 through rupee interest 
rate  derivatives  are  accounted  for  as  per  the  guidance  note  issued  by  ICAI  on  accounting  for  derivative  contracts. 
Pursuant to the RBI guidelines any receivables under derivative contracts comprising of crystallised receivables as well 
as positive Mark-to-Market (MTM) in respect of future receivables which remain overdue for more than 90 days are 
reversed through the Profit and Loss account and are held in separate Suspense Account.

Premium on options is recognized as income/expense on expiry or early termination of the transaction.

Currency futures contracts are marked-to-market using daily settlement price on a trading day, which is the closing 
price of the respective futures contracts on that day. While the daily settlement price is computed based on the last 
half an hour weighted average price of such contract, the final settlement price is taken as the RBI reference rate on 
the last trading day of the futures contract or as may be specified by the relevant authority from time to time. All open 
positions are marked-to-market based on the settlement price and the resultant marked-to-market profit/loss is daily 
settled with the exchange.

Valuation of Exchange Traded Currency Options (ETCO) is carried out on the basis of the daily settlement price of each 
individual option provided by the exchange and valuation of Interest Rate Futures (IRF) is carried out on the basis of 
the daily settlement price of each contract provided by the exchange.

5.8  Revenue recognition
Axis Bank Ltd.
Interest income is recognised on an accrual basis in accordance with AS–9, Revenue Recognition as notified under 
Section 133 of the Companies Act, 2013 read together with paragraph 7 of the Companies (Accounts) Rules, 2014, 
the Companies (Accounting Standards) Amendment Rules, 2016 and the RBI guidelines except in the case of interest 
income on non-performing assets where it is recognised on receipt basis if overdue for more than 90 days. Income on 
non-coupon  bearing  discounted  instruments  or  low-coupon  bearing  discounted  instruments  is  recognised  over  the 
tenor of the instrument on a constant yield basis.

Guarantee commission is recognised on a pro-rata basis over the period of the guarantee. Locker rent and annual fees 
for  credit  cards  are  recognised  on  a  straight-line  basis  over  the  period  of  contract. Arrangership/syndication  fee  is 
accounted for on completion of the agreed service and when right to receive is established. Other fees and commission 
income are recognised when due, where the Bank is reasonably certain of ultimate collection.

Interest income on investments in discounted PTCs is recognized on a constant yield basis.

Dividend is accounted on an accrual basis when the right to receive the dividend is established.

Gain/loss on sell down of loans and advances through direct assignment is recognised at the time of sale.

Fees paid for purchase of Priority Sector Lending Certificates (‘PSLC’) is amortised on straight-line basis over the tenor 
of the certificate as ‘Other Expenditure’ under Schedule 16 of Profit and Loss Account. Fees received on sale of PSLC is 
amortised on straight-line basis over the tenor of the certificate as ‘Miscellaneous Income’ under Schedule 14 of Profit 
and Loss Account.

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Consolidated Financial Statements

In accordance with RBI guidelines on sale of non-performing advances, if the sale is at a price below the net book value 
(i.e. book value less provisions held), the shortfall is charged to the Profit and Loss Account. If the sale is for a value 
higher than the net book value, the excess provision is credited to the Profit and Loss Account in the year the amounts 
are received.

The Bank deals in bullion business on a consignment basis. The difference between the price recovered from customers 
and cost of bullion is accounted for at the time of sale to the customers. The Bank also deals in bullion on a borrowing 
and lending basis and the interest paid/received is accounted on an accrual basis.

Subsidiaries
Revenue is recognised to the extent that it is probable that the economic benefits will flow to the Company and the 
revenue can be reliably measured. Fee income is recognised on the basis of accrual when all the services are performed 
and there is reasonable certainty of ultimate collection.

Interest income is recognised on an accrual basis.

Dividend income is recognised when the right to receive payment is established by the balance sheet date.

Income from sale of investments is determined on weighted average basis and recognised on the trade date basis.

Axis Capital Limited
Brokerage  income  in  relation  to  stock  broking  activity  is  recognised  as  per  contracted  rates  at  the  execution  of 
transactions on behalf of the customers on a trade date basis. Gains/losses on dealing in securities are recognised on 
a trade date basis.

Revenue from issue management, loan syndication, and financial advisory services is recognised based on the stage of 
completion of assignments and terms of agreement with the client.

Selling commissions/brokerage generated from primary market operations i.e. procuring subscriptions from investors 
for public offerings of companies, mutual funds, etc. are recorded on determination of the amount due to the Company, 
once the allotment of securities are completed.

Axis Trustee Services Limited
Annual Fees for trusteeship services and servicing fees are recognised, on a straight line basis, over the period when 
services  are  performed.  Initial  acceptance  fee  is  recognised  as  and  when  the  ‘Offer  Letter’  for  the  services  to  be 
rendered is accepted by the customer.

A  provision  for  doubtful  debts  is  recognized  where,  in  the  case  of  Initial Acceptance  Fees,  the  receivables  are  not 
realized within 90 days from the date of invoice, and in the case of Annual Fees, the receivables are not received within 
90 days from the end of the period for which the invoice is issued. Where doubtful debt remains unrecovered till the 
end of the year, the same is written off and reversed from the debtors account. Specific provisions are created in certain 
cases where recovery is assessed as doubtful even before the due date.

Realised gains and losses on mutual funds are dealt with in the Profit and Loss Account. The cost of units in mutual 
fund sold are determined on weighted average basis for the purpose of calculating gains or losses on sale/redemption 
of such units.

Axis Asset Management Company Limited
Management  fees  are  recognised  on  accrual  basis.  The  fees  charged  are  in  accordance  with  the  terms  of  scheme 
information documents of respective schemes and are in line with the provisions of SEBI (Mutual Funds) Regulations, 
1996 as amended from time to time.

Management  fees  from  Portfolio  Management  Services,  Alternate  Investment  Fund  and  Investment  advisory  
fees-offshore are recognized on an accrual basis as per the terms of the contract with the customers.

Axis Mutual Fund Trustee Limited
Trustee  fee  is  recognised  on  accrual  basis,  at  the  specific  rates/amount  approved  by  the  Board  of  Directors  of  the 
Company, within the limits specified under the Deed of Trust, and is applied on the net assets of each scheme of Axis 
Mutual Fund.

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Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Axis Finance Limited
Interest and other dues are accounted on accrual basis except in the case of non-performing loans where it is recognised 
upon realisation, as per the income recognition and asset classification norms prescribed by the RBI.

Income on discounted instruments is recognised over the tenure of the instrument on a straight-line method.

Front end fees on processing of loans are recognised upfront as income.

Axis Securities Limited
Business sourcing and resource management fees are recognised on accrual basis when all the services are performed.

Income from subscription plan to the extent of account opening fees is recognised upfront and balance is amortised 
over the validity of plan.

Selling commissions/brokerage generated from primary market operations i.e. procuring subscriptions from investors 
for public offerings of companies, mutual funds etc. are recorded on determination of the amount due to the company, 
once the allotment of securities are completed.

Brokerage income on securities is recognised as per contracted rates at the execution of transactions on behalf of the 
customers on the trade date. Gains/losses on dealing in securities are recognised on trade date basis.

Depository fees are recognised on completion of the transaction.

Portfolio management fees are accounted on accrual basis as follows:

	•	

	•	

In case of fees based on fixed percentage of the corpus/fixed amount, income is accrued at the end of the quarter/
month.

In  case  of  fees,  based  on  the  returns  of  the  portfolio,  income  is  accounted  on  each  anniversary  as  per  the 
agreement.

A. Treds Ltd.
Onboarding Fee is a one-time fee and is recognized at the time of onboarding of Buyer, Seller or financier. Transaction 
fee is recurring in nature and is recognised on time proportion basis over the tenure of transaction. Transaction fees 
received from sellers is recognised upfront on the date of transaction. The company follows recognition of annual fee 
on time proportion basis over the tenure of one year.

Freecharge Payment Technologies Private Ltd.
Revenue from commission income
Merchant check out fee from wallet transaction is recognised on the basis of successful pay-out of wallet usage to the 
respective merchants. The transactions are settled on a daily basis with the merchant, net of MDR revenue. The taxes 
(GST) collected on behalf of the government are excluded from revenue.

Revenue from payment and storage service
The revenue from payment & storage service is recognised for providing PG aggregation service and as a payments 
platform for transactions of the merchant executed through payment gateway. The Company collects revenue on the 
basis of the payment gateway transactions routed through its payment platform on a monthly basis.

Other operating revenue
Revenues  from  ancillary  activities  like  convenience  fee,  commission  income  etc.  are  recognised  upon  rendering  of 
services.

Unbilled revenue
Receivables  are  generally  carried  at  the  original  invoiced  amount,  less  an  allowance  for  doubtful  receivables where 
there is objective evidence that balances will not be recovered in full. Unbilled receivables is recognised to the extent 
for the services not billed at the reporting date.

Accelyst Solutions Private Ltd.
Revenue from commission income
Revenue from operating an internet portal providing recharge and bill payment services is recognised upon successful 
recharge / payment confirmation for the transactions executed. The taxes (GST) collected on behalf of the government 
are excluded from revenue.

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Miscellaneous revenue
Revenues from ancillary activities e.g. freefund code generation fees, convenience fee, mutual fund commission, sale 
of coupons and bus ticketing etc. is recognised upon rendering of services. Upon expiry of validity of freefund codes 
sold by the company, income is recognised to the extent of value of such codes.

Unbilled revenue
Receivable are generally carried at the original invoiced amount, less an allowance for doubtful receivables where there 
is objective evidence that balances will not be recovered in full. Unbilled receivables is recognized to the extent for the 
services not billed at the reporting date.

5.9  Scheme expenses

Axis Asset Management Company Ltd.
New fund offer expenses
Expenses relating to new fund offer of Axis Mutual Fund are charged to the Profit and Loss Account in the year in which 
they are incurred.

Brokerage
Claw-backable brokerages paid by the Company in advance are charged to the Profit and Loss account over the claw-
back  period/tenure  of  the  respective  scheme.  The  unamortized  portion  of  the  claw-backable  brokerage  is  carried 
forward as prepaid expense.

Upfront brokerage on close ended and fixed tenure schemes is amortized over the tenure of the respective scheme and 
in case of Equity Linked Saving Scheme (ELSS), upfront brokerage is amortized over 3 years. The unamortized portion 
of the brokerage is carried forward as prepaid expense. Any other brokerage is expensed out in the year in which they 
are incurred.

Brokerage paid on certain PMS products are amortised over the exit load period. Unamortised portion of brokerage is 
carried forward as prepaid expenses.

Brokerage  paid  on Alternate  Investment  Fund  schemes  is  amortized  over  the  minimum  tenure  of  the  scheme. The 
unamortized portion of the brokerage is carried forward as prepaid expense.

Other direct expenses
Expenses  directly  incurred  for  the  scheme  of  Axis  Mutual  fund  are  charged  to  the  Profit  and  Loss  Account  under 
respective heads unless considered recoverable from schemes in accordance with the provisions of SEBI (Mutual fund) 
regulations 1996.

5.10 Fixed assets and depreciation/impairment

Group
Fixed assets are carried at cost of acquisition less accumulated depreciation and impairment, if any. Cost includes initial 
handling and delivery charges, duties, taxes and incidental expenses related to the acquisition and installation of the 
asset. Subsequent expenditure incurred on assets put to use is capitalised only when it increases the future economic 
benefit / functioning capability from / of such assets.

Capital  work-in-progress  includes  cost  of  fixed  assets  that  are  not  ready  for  their  intended  use  and  also  includes 
advances paid to acquire fixed assets.

Depreciation is provided over the estimated useful life of a fixed asset on the straight-line method from the date of 
addition. The management believes that depreciation rates currently used, fairly reflect its estimate of the useful lives 
and residual values of fixed assets based on historical experience of the Group, though these rates in certain cases 
are  different  from  lives  prescribed  under  Schedule  II  of  Companies Act,  2013. Whenever  there  is  a  revision  of  the 
estimated useful life of an asset, the unamortised depreciable amount is charged over the revised remaining useful life 
of the said asset.

282

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Asset

Leased Land

Owned premises

Locker cabinets/cash safe/strong room door

EPABX, telephone instruments

Modem, scanner, routers, hubs, switches, racks/cabinets for IT equipment

UPS, VSAT, fax machines

Cheque book/cheque encoder, currency counting machine, fake note detector

Application software

Electronic Data Capture (EDC)/ Point of Sale (POS) machines

Vehicles

Computer hardware including printers

CCTV and video conferencing equipment

Assets at staff residence

Mobile phone

All other fixed assets

Estimated useful life

As per the term of the agreement

60 years

10 years

8 years

5 years

5 years

5 years

5 years

5 years

4 years

3 years

3 years

3 years

2 years

10 years

Assets costing less than `5,000 individually are fully depreciated in the year of purchase.

Depreciation on assets sold during the year is recognised on a pro-rata basis to the Profit and Loss Account till the date 
of sale.

Gain or losses arising from the retirement or disposal of Fixed Assets are determined as the difference between the 
net disposal proceeds and the carrying amount of assets and recognised as income or expense in the Profit and Loss 
Account. Further, in case of Bank, profit on sale of premises is appropriated to Capital Reserve account (net of taxes 
and transfer to statutory reserve) in accordance with RBI instructions.

The  carrying  amounts  of  assets  are  reviewed  at  each  Balance  Sheet  date  to  ascertain  if  there  is  any  indication  of 
impairment based on internal/external factors. An impairment loss is recognised wherever the carrying amount of an 
asset exceeds its recoverable amount. The recoverable amount is the greater of the asset’s net selling price and value 
in use. In assessing value in use, the estimated future cash flows are discounted to their present value at the weighted 
average cost of capital. After impairment, depreciation is provided on the revised carrying amount of the asset over its 
remaining useful life.

5.11 Non-banking assets
Axis Bank Ltd.
Non-banking  assets  (‘NBAs’)  acquired  in  satisfaction  of  claims  include  land.  In  the  case  of  land,  the  Bank  creates 
provision and follows the accounting treatment as per specific RBI directions.

5.12 Lease transactions

Group
Leases where the lessor effectively retains substantially all the risks and benefits of ownership over the lease term are 
classified as operating lease. Lease payments for assets taken on operating lease are recognised as an expense in the 
Profit and Loss Account on a straight-line basis over the lease term. Lease income from assets given on operating lease 
is recognized as income in profit and loss account on a straight line basis over the lease term.

5.13 Retirement and other employee benefits

Provident Fund
Axis Bank Ltd.
Retirement benefit in the form of provident fund is a defined benefit plan wherein the contributions are charged to 
the Profit and Loss Account of the year when the contributions to the fund are due and when services are rendered by 
the employees. Further, an actuarial valuation is conducted by an independent actuary using the Projected Unit Credit 
Method as at 31 March each year to determine the deficiency, if any, in the interest payable on the contributions as 
compared to the interest liability as per the statutory rate. Actuarial gains/losses are immediately taken to the Profit 
and Loss Account and are not deferred.

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Subsidiaries
Retirement benefit in the form of provident fund is a defined contribution scheme. The Company has no obligation, 
other  than  the  contribution  payable  to  the  provident  fund.  The  Company  recognises  contribution  payable  to  the 
provident fund scheme as an expenditure, when an employee renders the related service.

Gratuity
Axis Bank Ltd.
The  Bank  contributes  towards  gratuity  fund  (defined  benefit  retirement  plan)  administered  by  various  insurers  for 
eligible  employees.  Under  this  scheme,  the  settlement  obligations  remain with  the  Bank,  although various  insurers 
administer the scheme and determine the contribution premium required to be paid by the Bank. The plan provides 
a  lump  sum  payment  to  vested  employees  at  retirement  or  termination  of  employment  based  on  the  respective 
employee’s salary and the years of employment with the Bank. Liability with regard to gratuity fund is accrued based on 
actuarial valuation conducted by an independent actuary using the Projected Unit Credit Method as at 31 March each 
year. In respect of employees at overseas branches (other than expatriates) liability with regard to gratuity is provided 
on the basis of a prescribed method as per local laws, wherever applicable. Actuarial gains/losses are immediately taken 
to the Profit and Loss Account and are not deferred.

Subsidiaries
Gratuity liability is a defined benefit obligation and is provided for on the basis of an actuarial valuation using Projected 
Unit Credit Method made at the end of each financial year. Actuarial gains/losses are immediately taken to the Profit 
and Loss Account and are not deferred.

Compensated Absences
Axis Bank Ltd.
Compensated absences are short term in nature for which provision is held on accrual basis.

Subsidiaries
Accumulated leave, which is expected to be utilized within the next 12 months, is treated as short-term employee 
benefit. The expected cost of such absences is measured as the additional amount that is expected to be paid as a 
result of the unused entitlement that has accumulated at the reporting date.

Accumulated leave expected to be carried forward beyond twelve months is treated as long-term employee benefit 
for measurement purposes. Such compensated absences are provided for based on the actuarial valuation using the 
projected unit credit method at the year-end. Actuarial gains/losses are immediately taken to the statement of profit 
and loss and are not deferred.

Superannuation
Axis Bank Ltd.
Employees of the Bank are entitled to receive retirement benefits under the Bank’s Superannuation scheme either 
under a cash-out option through salary or under a defined contribution plan. Through the defined contribution plan 
the  Bank  contributes  annually  a  specified  sum  of  10%  of  the  employee’s  eligible  annual  basic  salary  to  LIC, which 
undertakes to pay the lumpsum and annuity benefit payments pursuant to the scheme. Superannuation contributions 
are recognised in the Profit and Loss Account in the period in which they accrue.

New Pension Scheme (‘NPS’)
Group
In respect of employees who opt for contribution to the ‘NPS’, the Group contributes certain percentage of the total 
basic salary of employees to the aforesaid scheme, a defined contribution plan, which is managed and administered by 
pension fund management companies. NPS contributions are recognised in the Profit and Loss Account in the period 
in which they accrue.

Long term deferred variable pay structure
Axis Capital Ltd.
As part of its variable pay structure, the company operates long term deferred variable pay structure plan in which 
it  defers  a  part  of  the  entitlement which  is  to  be  settled  in  installments  over  a  period  of  three years  at  an  amount 
which would be equivalent to the prevailing price of equity share of Axis Bank at the time of settlement. The costs of 
providing benefits under this plan is determined on the basis of actuarial valuation at the year-end using the Projected 
Unit Credit Method.

284

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
5.14 Long Term Incentive Plan (LTIP)

Axis Asset Management Company Ltd.
The Company has initiated Axis AMC - Long Term Incentive plan. The points granted to employees as per the guidelines 
laid  down  in  the  plan  are  encashable  after  they  are  held  for  a  specified  period  as  per  the  terms  of  the  plan.  The 
Company accounts for the liability arising on points granted proportionately over the period from the date of grant till 
the end of the exercise window. The present value of the obligation under such plan is determined based on actuarial 
valuation.

5.15 Reward points
Axis Bank Ltd.
The  Bank  runs  a  loyalty  program which  seeks  to  recognize  and  reward  customers  based  on  their  relationship with 
the Bank. Under the program, eligible customers are granted loyalty points redeemable in future, subject to certain 
conditions. In addition, the Bank continues to grant reward points in respect of certain credit cards (not covered under 
the loyalty program). The Bank estimates the probable redemption of such loyalty/reward points using an actuarial 
method at the Balance Sheet date by employing an independent actuary, which includes assumptions such as mortality, 
redemption and utilization. Provision for the said reward points is then made based on the actuarial valuation report as 
furnished by the said independent actuary.

5.16 Taxation

Group
Income tax expense is the aggregate amount of current tax and deferred tax charge. Current year taxes are determined 
in accordance with the relevant provisions of Income tax Act, 1961 and considering the material principle set out in 
Income Computation and Disclosure Standards to the extent applicable. In case of overseas subsidiary the local tax 
laws prevailing in that country are followed. Deferred income taxes reflect the impact of current year timing differences 
between taxable income and accounting income for the year and reversal of timing differences of earlier years.

Deferred tax is measured based on the tax rates and the tax laws enacted or substantively enacted at the Balance 
Sheet date. Deferred tax assets and deferred tax liabilities are offset, if a legally enforceable right exists to set off assets 
against liabilities representing current tax and the deferred tax assets and deferred tax liabilities relate to the taxes on 
income levied by same governing taxation laws.

Deferred tax assets are recognised only to the extent that there is reasonable certainty that sufficient future taxable 
income will be available against which such deferred tax assets can be realised. The impact of changes in the deferred 
tax assets and liabilities is recognised in the Profit and Loss Account.

Deferred tax assets are recognised and reassessed at each reporting date, based upon the Management’s judgement 
as to whether realisation is considered as reasonably certain. Deferred tax assets are recognised on carry forward of 
unabsorbed depreciation and tax losses only if there is virtual certainty supported by convincing evidence that such 
deferred tax asset can be realised against future profits.

5.17 Share issue expenses

Group
Share issue expenses are adjusted from Share Premium Account in terms of Section 52 of the Companies Act, 2013.

5.18 Corporate Social Responsibility

Group
Expenditure  towards  corporate  social  responsibility,  in  accordance  with  Companies  Act,  2013,  is  recognised  as 
operating expenditure or capital expenditure as applicable

5.19 Earnings per share

Group
The group reports basic and diluted earnings per share in accordance with AS-20, Earnings per Share, as notified under 
Section 133 of the Companies Act, 2013 read together with paragraph 7 of the Companies (Accounts) Rules, 2014 and 
the Companies (Accounting Standards) Amendment Rules, 2016. Basic earnings per share is computed by dividing the 
net profit after tax by the weighted average number of equity shares outstanding for the year.

Diluted earnings per share reflect the potential dilution that could occur if securities or other contracts to issue equity 
shares were exercised or converted during the year. Diluted earnings per share is computed using the weighted average 

285

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

number of equity shares and dilutive potential equity shares outstanding at the year end except where the results are 
anti-dilutive.

5.20 Employee stock option scheme

Axis Bank Ltd.
The 2001 Employee Stock Option Scheme (‘the Scheme’) provides for grant of stock options on equity shares of the 
Bank to employees and Directors of the Bank and its subsidiaries. The Scheme is in accordance with the Securities and 
Exchange Board of India (SEBI) (Employees Stock Option Scheme and Employee Stock Purchase Scheme) Guidelines, 
1999 (‘the Guidelines’). These Guidelines have been repealed in the month of October, 2014 and were substituted 
by  Securities  and  Exchange  Board  of  India  (Share  Based  Employee  Benefits)  Regulations,  2014.  The  Scheme  is  in 
compliance  with  the  said  regulations.  The  Bank  follows  the  intrinsic  value  method  to  account  for  its  stock  based 
employee compensation plans as per the Guidelines. Options are granted at an exercise price, which is equal to/less 
than the fair market price of the underlying equity shares. The excess of such fair market price over the exercise price of 
the options as at the grant date, if any, is recognised as a deferred compensation cost and amortised on a straight-line 
basis over the vesting period of such options.

The fair market price is the latest available closing price, prior to the date of grant, on the stock exchange on which the 
shares of the Bank are listed. If the shares are listed on more than one stock exchange, then the stock exchange where 
there is highest trading volume on the said date is considered.

5.21 Provisions, contingent liabilities and contingent assets

Group
In  accordance  with  AS-29  “Provisions,  Contingent  Liabilities  and  Contingent  Assets”  provision  is  recognised  when 
the Group has a present obligation as a result of past event where it is probable that an outflow of resources will be 
required to settle the obligation, in respect of which a reliable estimate can be made. Provisions are not discounted to 
its present value and are determined based on best estimate required to settle the obligation at the Balance Sheet date. 
These are reviewed at each Balance Sheet date and adjusted to reflect the current best estimates.

A disclosure of contingent liability is made when there is:

	•	

	•	

a  possible  obligation  arising  from  a  past  event,  the  existence  of  which  will  be  confirmed  by  occurrence  or  
non-occurrence of one or more uncertain future events not within the control of the Group; or

a present obligation arising from a past event which is not recognised as it is not probable that an outflow of 
resources will be required to settle the obligation or a reliable estimate of the amount of the obligation cannot be 
made.

  When there is a possible obligation or a present obligation in respect of which the likelihood of outflow of resources is 

remote, no provision or disclosure is made.

Contingent assets are not recognised in the financial statements. However, contingent assets are assessed continually 
and if it is virtually certain that an inflow of economic benefits will arise, the asset and related income are recognised in 
the period in which the change occurs.

5.22 Accounting for dividend

Group
As per AS-4 ‘Contingencies and Events occurring after the Balance sheet date’ as notified by the Ministry of Corporate 
Affairs through amendments to Companies (Accounting Standards) Amendment Rules, 2016, dated 30 March, 2016, 
the Group does not account for proposed dividend (including tax) as a liability through appropriation from the Profit 
and Loss Account. The same is recognised in the year of actual payout post approval of shareholders. However, the 
Bank reckons proposed dividend in determining capital funds in computing the capital adequacy ratio.

5.23 Cash and cash equivalents

Group
Cash and cash equivalents include cash in hand, balances with RBI, balances with other banks and money at call and 
short notice.

286

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
	
	
 
 
 
 
 
 
 
 
 
 
 
 
 
18 Notes forming part of the Consolidated Financial Statements

For the year ended 31 March, 2020

1.1  During the year ended 31 March, 2020, the Bank allotted 45,357,385 equity shares at a price of `565 per share pursuant to 
exercise of convertible share warrants by the warrant holders. As a consequence, the paid-up share capital of the Bank has 
increased by `9.07 crores and the reserves of the Bank have increased by `2,551.03 crores after charging off issue related 
expenses.

Further, during the year ended 31 March, 2020, the Bank raised additional equity capital through a Qualified Institutional 
Placement of 198,728,139 shares at a price of `629 per share. As a consequence, the paid-up share capital of the Bank has 
increased by `39.75 crores and the reserves of the Bank have increased by `12,392.50 crores after charging off issue related 
expenses. The funds mobilised from equity raising were utilised for enhancing the capital adequacy ratio and for general 
corporate purpose.

1.2  COVID-19  virus,  a  global  pandemic  has  affected  the  world  economy  including  India  leading  to  significant  decline  and 
volatility in financial markets and decline in economic activities. On 24 March, 2020, the Indian Government announced a 
strict 21-day lock-down which was further extended by 19 days across the country to contain the spread of the virus. The 
extent to which the COVID-19 pandemic will impact the Bank’s provision on assets will depend on the future developments, 
which are highly uncertain, including among the other things any new information concerning the severity of the COVID-19 
pandemic and any action to contain its spread or mitigate its impact whether government mandated or elected by the Bank.

The  RBI  on  27  March,  2020  and  17 April,  2020,  announced  ‘COVID-19  Regulatory  Package’  on  asset  classification  and 
provisioning. In terms of the RBI guidelines, the lending institutions have been permitted to grant a moratorium of three 
months  on  payment  of  all  instalments/interest,  as  applicable,  falling  due  between  1  March,  2020  and  31  May,  2020 
(‘moratorium period’). As such, in respect of all accounts classified as standard as on 29 February, 2020, even if overdue, 
the moratorium period, wherever granted, shall be excluded by the lending institutions from the number of days past-due 
for  the  purpose  of  asset  classification  under  RBI’s  Income  Recognition  and  Asset  Classification  norms.  The  Bank  holds 
provisions as at 31 March, 2020 against the potential impact of COVID-19 based on the information available at this point 
in time. The provisions held by the Bank are in excess of the RBI prescribed norms.

2.1  Disclosures

2.1.1 

‘Provisions and contingencies’ recognised in the Profit and Loss Account comprise of:

For the year ended

Provision for income tax
- Current tax
- Deferred tax1 (Refer 1.1.11)

Provision for non-performing assets (including bad debts written off and write backs)
Provision for restructured assets/strategic debt restructuring/ sustainable structuring
Provision towards standard assets2
Provision for depreciation in value of investments
Provision for unhedged foreign currency exposure
Provision for country risk
Provision for other contingencies3
Total

 (` in crores)

31 March, 2020

31 March, 2019

3,076.88
324.41
3,401.29
12,835.30
(15.50)
1,534.16
135.99
(10.68)
12.17
 4,224.49
22,117.22

3,271.12
(726.16)
2,544.96
10,272.11
(19.66)
814.31
296.54
18.79
-
 654.60
14,581.65

1.  The Group has elected to exercise the option permitted under Section 115BAA of the Income Tax Act, 1961 as introduced by the 
Taxation Laws (Amendment) Act, 2019. The Group has recognised provision for income tax for the year ended 31 March, 2020 in 
line with the above option. This has necessitated a restatement of the opening balance of deferred tax assets as at 1 April, 2019, 
basis the rate prescribed in the aforesaid section.

2.  including provision on loans under moratorium as per RBI guidelines on COVID-19 regulatory package of `1,117.72 crores.

3.  includes provision for non-banking assets, legal cases, other contingencies and provision of `1,882.28 crores for COVID-19 over 

and above regulatory requirement.

287

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

2.1.2 

During the years ended 31 March, 2020 and 31 March 2019, the Bank has not raised debt instruments eligible for 
Tier-I/Tier-II capital.

During the year ended 31 March, 2020, the Bank redeemed debt instruments eligible for Tier-I/Tier-II capital, the 
details of which are set out below:

Instrument
Subordinated debt

Capital
Tier II

Date of maturity
16 June, 2019

Period
120 months

Coupon
9.15%p.a.

Amount
`2000 crores

During the year ended 31 March, 2019, the Bank redeemed debt instruments eligible for Tier-I/Tier-II capital, the 
details of which are set out below:

Instrument
Subordinated debt
Subordinated debt

Capital
Tier II
Tier II

Date of maturity
7 November, 2018
28 March, 2019

Period
120 months
120 months

Coupon
11.75% p.a.
9.95%p.a.

Amount
`1,500 crores
 `200 crores

2.1.3 

Divergence in Asset Classification and Provisioning for NPAs

In terms of the RBI circular no. DBR.BP.BC.No.32/21.04.018/2018-19 dated 1 April, 2019, banks are required to 
disclose the divergences in asset classification and provisioning consequent to RBI’s annual supervisory process 
in their notes to accounts to the financial statements, wherever either or both of the following conditions are 
satisfied:  (a)  the  additional  provisioning  for  NPAs  assessed  by  RBI  exceeds  10  per  cent  of  the  reported  profit 
before provisions and contingencies for the reference period and (b) the additional Gross NPAs identified by RBI 
exceed 15 per cent of the published incremental Gross NPAs for the reference period.

Based on the above, no disclosure on divergence in asset classification and provisioning for NPAs is required with 
respect to RBI’s annual supervisory process for the year ended 31 March, 2019.

2.1.4 

Earnings Per Share (‘EPS’)

The details of EPS computation is set out below:

As at

Basic and Diluted earnings for the year (Net profit after tax) (` in crores)
Basic weighted average no. of shares (in crores)
Add: Equity shares for no consideration arising on grant of stock options under ESOP 
(in crores)
Diluted weighted average no. of shares (in crores)
Basic EPS (`)
Diluted EPS (`)
Nominal value of shares (`)

31 March, 2020

31 March, 2019

1,853.11
271.51

5,038.59
256.90

0.98
272.49
6.83
6.80
2.00

1.58
258.48
19.61
19.49
2.00

Dilution of equity is on account of 8,395,776 stock options and 1,420,559 warrants (previous year 9,813,655 
stock options and 6,033,509 warrants)

2.1.5 

Employee Stock Options Scheme (‘the Scheme’)

Pursuant to the approval of the shareholders in February 2001, the Bank approved an Employee Stock Option 
Scheme under which eligible employees are granted an option to purchase shares subject to vesting conditions. 
Over the period till March 2020, pursuant to the approval of the shareholders, the Bank approved ESOP schemes 
for options aggregating 265,087,000 that vest in a graded manner over 3 years. The options can be exercised 
within three/five years from the date of the vesting as the case may be. Within the overall ceiling of 265,087,000 
stock options approved for grant by the shareholders as stated earlier, the Bank is also authorised to issue options 
to eligible employees and Whole Time Directors of the subsidiary companies.

259,613,700  options  have  been  granted  under  the  Schemes  till  the  previous  year  ended  31  March,  2020. 
Pursuant to the approval of the Nomination and Remuneration Committee on 27 March, 2019, the Bank granted 

288

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
8,650,150 stock options (each option representing entitlement to one equity share of the Bank) to its eligible 
employees/directors of the Bank/subsidiary companies at a grant price of `757.10. Further, during FY2019-20, 
the  Bank  granted  stock  options  (each  option  representing  entitlement  to  one  equity  share  of  the  Bank)  to  its 
eligible employees/directors of the Bank/subsidiary companies, the details of which are as under:

Date of grant

25 April, 2019
29 July, 2019
21 January, 2020

No. of options granted

Grant price (` per option)

430,000
90,000
330,000

752.85
729.85
727.20

Stock option activity under the Scheme for the year ended 31 March, 2020 is set out below:

Outstanding at the beginning of the year
Granted during the year
Forfeited during the year
Expired during the year
Exercised during the year
Outstanding at the end of the year
Exercisable at the end of the year

Options 
outstanding

Range of exercise 
prices (`)

30,132,874
9,500,150
(1,018,650)
(950)
(5,947,539)
32,665,885
20,373,840

288.96 to 619.60
727.20 to 757.10
306.54 to 757.10
288.96
288.96 to 535.00
306.54 to 757.10
306.54 to 757.10

Weighted 
average exercise 
price (`)
465.06
755.61
623.71
288.96
397.02
557.01
505.98

Weighted average 
remaining contractual 
life  (Years)

4.13
-
-
-
-
4.15
3.03

The weighted average share price in respect of options exercised during the year was `715.09.

Stock option activity under the Scheme for the year ended 31 March, 2019 is set out below:

Outstanding at the beginning of the year
Granted during the year
Forfeited during the year
Expired during the year
Exercised during the year
Outstanding at the end of the year
Exercisable at the end of the year

Options 
outstanding

Range of exercise 
prices (`)

29,554,909
6,455,000
(748,700)
(22,400)
(5,105,935)
30,132,874
17,138,224

217.33 to 535.00
504.85 to 619.60
306.54 to 535.00
288.96
 217.33 to 535.00
288.96 to 619.60
288.96 to 535.00

Weighted 
average exercise 
price (`)
432.45
516.05
500.67
288.96
 336.29
465.06
436.22

Weighted average 
remaining contractual 
life (Years)

4.22
-
-
-
-
4.13
2.87

The weighted average share price in respect of options exercised during the year was `623.15.

Fair Value Methodology
On applying the fair value based method in Guidance Note on ‘Accounting for Employee Share-based Payments’ 
the impact on reported net profit and EPS would be as follows:

Net Profit (as reported) (` in crores)
Add:  Stock based employee compensation expense included in net income (` in crores)
Less:  Stock based employee compensation expense determined under fair value based 

method (proforma) (` in crores)

Net Profit (Proforma) (` in crores)
Earnings per share: Basic (in ` )
As reported
Proforma
Earnings per share: Diluted (in `)
As reported
Proforma

31 March, 2020

31 March, 2019

1,853.11
-

(137.07)
1,716.04

6.83
6.32

6.80
6.30

5,038.59
-

(95.04)
4,943.55

19.61
19.24

19.49
19.18

During the years ended, 31 March, 2020 and 31 March, 2019, no cost has been incurred by the Bank on ESOPs 
issued to the employees of the Bank and employees of subsidiaries under the intrinsic value method.

289

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

The fair value of the options is estimated on the date of the grant using the Black-Scholes options pricing model, 
with the following assumptions:

Dividend yield
Expected life
Risk free interest rate
Volatility

31 March, 2020

31 March, 2019

0.54%
1.82-3.82 years
5.99% to 6.96%
28.07% to 28.60%

0.76%
2.57-4.57 years
7.07% to 7.63%
28.78% to 30.82%

Volatility is the measure of the amount by which a price has fluctuated or is expected to fluctuate during a period. 
The measure of volatility used in the Black-Scholes options pricing model is the annualised standard deviation 
of  the  continuously  compounded  rates  of  return  on  the  stock  over  a  period  of  time.  For  calculating volatility, 
the daily volatility of the stock prices on the National Stock Exchange, over a period prior to the date of grant, 
corresponding with the expected life of the options has been considered.

The weighted average fair value of options granted during the year ended 31 March, 2020 is `200.15 (previous 
year `164.10).

On 18 March, 2020, the Nomination and Remuneration Committee of the Board of Directors of the Bank has 
approved the grant of upto 12,500,000 stock options to eligible employees. As on 31 March, 2020, there have 
been  no allotments of options under this grant. Accordingly, these options have not been considered in the above 
disclosure and for disclosure of proforma net profit and EPS under fair value method for FY 2019-20.

2.1.6 

Proposed Dividend

The Reserve Bank of India, vide its circular dated 17 April, 2020, has advised that banks shall not make any further 
dividend payouts from profits pertaining to the financial year ended 31 March, 2020 until further instructions, 
with a view that banks must conserve capital in an environment of heightened uncertainty caused by COVID-19. 
Accordingly, the Board of Directors of the Bank has not proposed any dividend for the year ended 31 March, 
2020.

2.1.7 

Segmental reporting

The business of the Bank is divided into four segments: Treasury, Retail Banking, Corporate/Wholesale Banking 
and  Other  Banking  Business.  These  segments  have  been  identified  and  based  on  RBI’s  revised  guidelines  on 
Segment  Reporting  issued  on  18  April  2007  vide  Circular  No.  DBOD.No.BP.BC.81/21.04.018/2006-07.  The 
principal activities of these segments are as under.

Segment

Treasury

Retail Banking

Corporate/Wholesale Banking

Other Banking Business

Principal Activities

Treasury  operations  include  investments  in  sovereign  and  corporate  debt,  equity  and 
mutual  funds,  trading  operations,  derivative  trading  and  foreign  exchange  operations 
on the proprietary account and for customers. The Treasury segment also includes the 
central funding unit.

Constitutes  lending  to  individuals/small  businesses  through  the  branch  network  and 
other  delivery  channels  subject  to  the  orientation,  nature  of  product,  granularity  of 
the  exposure  and  the  quantum  thereof.  Retail  Banking  activities  also  include  liability 
products,  card  services,  internet  banking,  mobile  banking,  ATM  services,  depository, 
financial advisory services and NRI services.

Includes corporate relationships not included under Retail Banking, corporate advisory 
services, placements and syndication, project appraisals, capital market related services 
and cash management services.

Includes para banking activities like third party product distribution and other banking 
transactions not covered under any of the above three segments.

Unallocated assets and liabilities - All items which are reckoned at an enterprise level are classified under this 
segment such as deferred tax, money received against share warrants, tax paid in advance net of provision etc.

290

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Business  segments  in  respect  of  operations  of  the  subsidiaries  have  been  identified  and  reported  taking  into 
account the customer profile, the nature of product and services and the organisation structure.

Revenues  of  the  Treasury  segment  primarily  consist  of  fees  and  gains  or  losses  from  trading  operations  and 
interest income on the investment portfolio. The principal expenses of the segment consist of interest expense 
on funds borrowed from external sources and other internal segments, premises expenses, personnel costs, other 
direct overheads and allocated expenses.

Revenues of the Corporate/Wholesale Banking segment consist of interest and fees earned on loans given to 
customers falling under this segment and fees arising from transaction services and merchant banking activities 
such as syndication and debenture trusteeship. Revenues of the Retail Banking segment are derived from interest 
earned  on  loans  classified  under  this  segment  and  fees  for  banking  and  advisory  services,  ATM  interchange 
fees and cards products. Expenses of the Corporate/Wholesale Banking and Retail Banking segments primarily 
comprise  interest  expense  on  deposits  and  funds  borrowed  from  other  internal  segments,  infrastructure  and 
premises expenses for operating the branch network and other delivery channels, personnel costs, other direct 
overheads and allocated expenses.

Segment income includes earnings from external customers and from funds transferred to the other segments. 
Segment result includes revenue as reduced by interest expense and operating expenses and provisions, if any, 
for that segment. Segment-wise income and expenses include certain allocations. Inter segment interest income 
and  interest  expense  represent  the  transfer  price  received  from  and  paid  to  the  Central  Funding  Unit  (CFU) 
respectively. For this purpose, the funds transfer pricing mechanism presently followed by the Bank, which is based 
on historical matched maturity and internal benchmarks, has been used. Operating expenses other than those 
directly attributable to segments are allocated to the segments based on an activity-based costing methodology. 
All activities in the Bank are segregated segment-wise and allocated to the respective segment.

Effective 1 April, 2019, the Bank has reported inter segment revenue and inter segment expense in the Central 
Funding  Unit  (which  forms  part  of  Treasury  segment)  on  a  net  basis  as  against  earlier  practice  of  reporting 
revenue and expenses on a gross basis. Accordingly, segmental revenue numbers for the previous period have 
been restated to make them comparable with current period numbers. There is no impact of this change on the 
segmental profit before tax.

Segmental results are set out below:

Segment Revenue
Gross interest income (external customers)
Other income
Total income as per Profit and Loss Account
Add/(less) inter segment interest income
Total segment revenue
Less: Interest expense (external customers)
Less: Inter segment interest expense
Less: Operating expenses
Operating profit
Less: Provision for non-performing
 assets/others*
Less:Unallocated provision for other contingencies#
Segment result
Less: Provision for tax

Treasury

14,600.09
3,753.53
18,353.62
4,813.04
23,166.66
16,399.83
2,299.55
314.37
4,152.91

Corporate/
Wholesale 
Banking

19,562.72
4,210.47
23,773.19
6,524.53
30,297.72
1,710.98
14,464.23
4,722.25
9,400.26

31 March, 2020

Retail 
Banking

29,552.87
6,615.30
36,168.17
25,323.09
61,491.26
19,885.13
19,896.23
 12,435.38
9,274.52

2,599.64
-
1,553.27

9,908.08
-
(507.82)

4,325.55
-
4,948.97

Other 
Banking 
Business

-
1,762.69
1,762.69
0.01
1,762.70
-
0.66
593.76
1,168.28

0.38
-
1,167.90

 (` in crores)

Total

63,715.68
16,341.99
80,057.67
36,660.67
116,718.34
37,995.94
36,660.67
18,065.76
23,995.97

16,833.65
1,882.28
5,280.04
3,401.29

291

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

Net Profit before minority interest and 
earnings from Associate
Less: Minority Interest
Add: Share of Profit in Associate
Extraordinary profit/loss
Net Profit
Segment assets
Unallocated assets
Total assets
Segment liabilities
Unallocated liabilities(1)
Total liabilities
Net assets
Capital Expenditure for the year
Depreciation on fixed assets for the year

Treasury

Corporate/
Wholesale 
Banking

31 March, 2020

Retail 
Banking

Other 
Banking 
Business

Total

318,397.82
-

270,594.74
-

329,047.96
-

803.57
-

293,396.41

139,537.68

406,283.36

214.92

25,001.42
6.89
6.12

131,057.06
246.81
214.37

(77,235.40)
641.73
571.53

588.65
13.65
14.05

1,878.75
25.64
-
-
1,853.11
918,844.09
9,027.72
927,871.81
839,432.37
2,099.01
841,531.38
86,340.43
909.08
806.07

(1) includes minority interest of `113.56 crores
* represents material non-cash items other than depreciation
#  represents provision for COVID-19 over and above regulatory requirement, per extant guidelines as on date of adoption of financial 

statements by the Board.

Segment Revenue
Gross interest income (external customers)
Other income
Total income as per Profit and Loss Account
Add/(less) inter segment interest income
Total segment revenue
Less: Interest expense (external customers)
Less: Inter segment interest expense
Less: Operating expenses
Operating profit
Less: Provision for non-performing
assets/others*
Segment result
Less: Provision for tax
Net Profit before minority interest and 
earnings from Associate
Less: Minority Interest
Add: Share of Profit in Associate
Extraordinary profit/loss
Net Profit
Segment assets
Unallocated assets
Total assets
Segment liabilities
Unallocated liabilities(1)
Total liabilities
Net assets
Capital Expenditure for the year
Depreciation on fixed assets for the year
(1) includes minority interest of `84.61 crores
* represents material non-cash items other than depreciation

Treasury

13,874.76
2,254.14
16,128.90
6,680.96
22,809.86
16,956.96
3,048.35
425.22
2,379.33

686.64
1,692.69

283,240.38

276,546.85

6,693.53
15.63
12.48

Corporate/
Wholesale 
Banking

18,442.28
4,686.91
23,129.19
6,175.11
29,304.30
1,661.64
13,520.57
4,048.91
10,073.18

31 March, 2019

Retail 
Banking

23,726.61
5,447.93
29,174.54
20,249.77
49,424.31
15,264.87
16,536.06
11,459.17
6,164.21

Other 
Banking 
Business

-
1,799.77
1,799.77
0.01
1,799.78
-
0.87
786.89
1,012.02

9,081.46
991.72

2,248.59
3,915.62

20.00
992.02

251,253.06

269,476.17

535.04

135,914.54

332,680.34

154.52

115,338.52
205.48
161.62

(63,204.17)
695.24
545.56

380.52
26.33
17.50

 (` in crores)

Total

56,043.65
14,188.75
70,232.40
33,105.85
103,338.25
33,883.47
33,105.85
16,720.19
19,628.74

12,036.69
7,592.05
2,544.96

5,047.09

8.50
-
-
5,038.59
804,504.65
9,541.32
814,045.97
745,296.25
947.10
746,243.35
67,802.62
942.68
737.16

292

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Geographic Segments

Revenue
Assets
Capital Expenditure for the year
Depreciation on fixed assets for 
the year

2.1.8 

Related party disclosure

Domestic

International

Total

31 March, 
2020

31 March, 
2019

77,791.87
869,479.51
907.17

66,514.42
760,394.09
939.95

31 March, 
2020

2,265.80
58,392.30
1.91

31 March, 
2019

3,717.98
53,651.87
2.73

31 March, 
2020

31 March, 
2019

80,057.67
927,871.81
909.08

70,232.40
814,045.96
942.68

 (` in crores)

800.63

733.00

5.44

4.16

806.07

737.16

The related parties of the Group are broadly classified as:

a) 

 Promoters

The Bank has identified the following entities as its Promoters.

• 

• 

Administrator of the Specified Undertaking of the Unit Trust of India (SUUTI)

Life Insurance Corporation of India (LIC)

•  General  Insurance  Corporation,  New  India  Assurance  Co.  Limited,  National  Insurance  Co.  Limited, 

United India Insurance Co. Limited and The Oriental Insurance Co. Limited.

b)  Key Management Personnel

•  Mr. Amitabh Chaudhry (MD & CEO)

•  Ms. Shikha Sharma (MD & CEO) (upto 31 December, 2018)

•  Mr. V. Srinivasan (Deputy Managing Director) (upto 20 December, 2018)

•  Mr. Rajesh Dahiya [Executive Director (Corporate Centre)]

•  Mr. Rajiv Anand [Executive Director (Wholesale Banking)]

•  Mr. Pralay Mondal [Executive Director (Retail Banking)] (w.e.f. 1 August, 2019)

c)  Relatives of Key Management Personnel

Ms.  Preeti  Chaudhry,  Mr.  Anagh  Chaudhry,  Mr.  Aruj  Chaudhry,  Mr.  Aryan  Chaudhry,  Ms.  Chhavi  Kharb,  
Mr. Om Singh Chaudhry, Ms. Kusum Chaudhry, Mr. Sanjaya Sharma, Ms. Usha Bharadwaj, Mr. Tilak Sharma, 
Ms. Tvisha Sharma, Dr. Sanjiv Bharadwaj, Dr. Prashant Bharadwaj, Dr. Brevis Bharadwaj, Dr. Reena Bharadwaj, 
Ms.  Gayathri  Srinivasan,  Mr.  V.  Satish,  Ms.  Camy  Satish,  Ms.  Ananya  Srinivasan,  Ms.  Anagha  Srinivasan,  
Ms.  Geetha  N.,  Ms.  Chitra  R.,  Ms.  Sumathi  N.,  Mr.  S.  Ranganathan,  Mr.  R.  Narayan,  Ms.  Gitanjali Anand,  
Ms. Tara Anand, Ms. Nandita Anand, Mr. P.L. Narain, Mr. P. Srinivas, Ms. Ratna Rao Shekar, Ms. P. Kamashi, 
Ms. Hemant Dahiya, Ms. Arooshi Dahiya, Ms. Mallika Dahiya, Ms. Jal Medha, Ms. Pooja Rathi, Mr. Jai Prakash 
Dahiya,  Ms.  Mahasweta  Mondal,  Ms.  Pritha  Mondal,  Ms.  Trina  Mondal,  Mr.  Biplab  Mondal,  Ms.  Anima 
Mondal.

The details of transactions of the Group with its related parties during the year ended 31 March, 2020 are 
given below:

Items/Related Party

Dividend paid
Interest paid

Interest received

Investment in non-equity instrument of related party

Investment of related party in the Bank

Investment of related party in Hybrid capital/Bonds of 
the Bank

Promoters

Key 
Management 
Personnel

Relatives of Key 
Management 
Personnel#

46.04
551.48

0.19

-

-

-

0.04
1.07

0.26

-

5.44

-

-
0.15

-

-

-

-

 (` in crores)

Total

46.08
552.70

0.45

-

5.44

-

293

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

Items/Related Party

Redemption of Hybrid capital/Bonds of the Bank

Purchase of investments

Sale of investments

Remuneration paid

Contribution to employee benefit fund

Repayment of security deposits by related party

Non-funded commitments (issued)

Advance granted (net)

Advance repaid

Receiving of services

Rendering of services

Sale of foreign exchange currency to related party

Other reimbursements from related party

Other reimbursements to related party

Promoters

Key 
Management 
Personnel

Relatives of Key 
Management 
Personnel#

55.00

-

1,318.04

-

15.42

-

-

-

5.31

206.94

29.68

-

-

0.19

-

-

-

15.84

-

-

-

-

6.01

-

0.01

1.48

-

-

-

-

-

-

-

-

-

-

-

-

-

0.03

-

-

Total

55.00

-

1,318.04

15.84

15.42

-

-

-

11.32

206.94

29.69

1.51

-

0.19

         # Details of transactions of the Bank with relatives of KMP are for the period during which the KMP are related parties of the Bank.

The balances payable to/receivable from the related parties of the Group as on 31 March, 2020 are given 
below:

Items/Related Party

Deposits with the Bank

Placement of security deposits

Advances

Investment in non-equity instruments of related party

Investment of related party in the Bank

Non-funded commitments

Investment of related party in Hybrid capital/ Bonds of 
the Bank
Payable under management contracts

Other receivables (net)

Other payables (net)

Promoters

Key 
Management 
Personnel

Relatives of Key 
Management 
Personnel

 (` in crores)

Total

7,119.06

16.01

5.99

7,141.06

0.31

1.31

0.02

88.56

3.32

2,760.00

-

0.04

-

-

4.85

-

0.08

-

-

-

-

-

-

0.03

-

-

-

-

-

-

-

0.31

6.19

0.02

88.64

3.32

2,760.00

-

0.04

-

The maximum balances payable to/receivable from the related parties of the Group during the year ended  
31 March, 2020 are given below:

Items/Related Party

Deposits with the Bank

Placement of security deposits

Advances

Investment of related party in the Bank

Investment in non-equity instrument of related party

Non-funded commitments

Investment of related party in Hybrid capital/Bonds of 
the Bank
Payable under management contracts

Other receivables (net)
Other payables (net)

Promoters

16,652.92

0.31

11.51

93.60

290.07

3.33

2,815.00

-

0.32
-

Key 
Management 
Personnel

Relatives of Key 
Management 
Personnel

 (` in crores)

Total

20.86

-

10.99

0.09

-

-

-

-

-
-

5.99

16,679.77

-

0.06

-

-

-

-

-

-
-

0.31

22.56

93.69

290.07

3.33

2,815.00

-

0.32
-

294

Financial Statements 
 
 
 
 
 
 
 
 
 
The details of transactions of the Group with its related parties during the year ended 31 March, 2019 are given 
below:

Items/Related Party

Promoters

Key 
Management 
Personnel

Relatives of Key 
Management 
Personnel#

Dividend paid

Interest paid

Interest received

Investment in non-equity instrument of related party

Investment of related party in the Bank

Investment of related party in Hybrid capital/Bonds 
of the Bank
Redemption of Hybrid capital/Bonds of the Bank

Purchase of investments

Sale of investments

Remuneration paid

Contribution to employee benefit fund

Repayment of security deposits by related party

Non-funded commitments (issued)

Advance granted (net)

Advance repaid

Receiving of services

Rendering of services

Sale of foreign exchange currency to related party

Other reimbursements from related party

Other reimbursements to related party

-

554.78

0.13

341.26

-

-

1,510.00

205.00

857.07

-

17.00

0.12

-

-

0.45

128.91

28.04

-

0.10

0.66

-

0.41

1.09

-

17.93

-

-

-

-

18.49

-

-

-

-

7.38

-

0.10

1.35

-

 -

-

0.12

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

0.01

-

 -

 (` in crores)

Total

-

555.31

1.22

341.26

17.93

-

1,510.00

205.00

857.07

18.49

17.00

0.12

-

-

7.83

128.91

28.14

1.36

0.10

0.66

    # Details of transactions of the Bank with relatives of KMP are for the period during which the KMP are related parties of the Bank.

The balances payable to/receivable from the related parties of the Group as on 31 March, 2019 are given below:

Items/Related Party

Deposits with the Bank

Placement of security deposits

Advances

Investment in non-equity instruments of related party

Investment of related party in the Bank

Non-funded commitments

Investment of related party in Hybrid capital/ Bonds of 
the Bank
Payable under management contracts

Other receivables (net)

Other payables (net)

Promoters

9,146.04

0.31

6.62

290.05

93.60

3.33

2,790.00

-

-

-

Key 
Management 
Personnel

Relatives of Key 
Management 
Personnel

13.91

-

10.90

-

0.08

-

-

-

-

-

0.55

-

0.03

-

-

-

-

-

-

-

 (` in crores)

Total

9,160.50

0.31

17.55

290.05

93.68

3.33

2,790.00

-

-

-

295

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
Consolidated Financial Statements

The maximum balances payable to/receivable from the related parties of the Group during the year ended 31 
March, 2019 are given below:

Items/Related Party

Deposits with the Bank
Placement of security deposits
Advances
Investment of related party in the Bank
Investment in non-equity instrument of related party
Non-funded commitments
Investment of related party in Hybrid capital/Bonds of 
the Bank
Payable under management contracts
Other receivables (net)

Promoters

17,078.36
0.43
154.79
135.32
290.05
3.35
4,300.00

-
0.03

Key 
Management 
Personnel

Relatives of Key 
Management 
Personnel

22.86
-
19.66
0.52
-
-
-

3.70
-

5.49
-
0.17
-
-
-
-

-
-

 (` in crores)

Total

17,106.72
0.43
174.62
135.84
290.05
3.35
4,300.00

3.70
0.03

The significant transactions between the Group and related parties during the year ended 31 March, 2020 and 
31 March, 2019 are given below. A specific related party transaction is disclosed as a significant related party 
transaction wherever it exceeds 10% of the aggregate value of all related party transactions in that category:

Particulars

Dividend paid

Life Insurance Corporation of India

Administrator of the Specified Undertaking of the Unit Trust of India

Interest paid

Life Insurance Corporation of India

Interest received

Mr. Rajiv Anand

Mr. Rajesh Dahiya

Life Insurance Corporation of India

New India Assurance Co. Limited

Investment in non-equity instruments of related party

United India Insurance Co. Limited

The Oriental Insurance Co. Limited
Investment of related party in the Bank

Ms. Shikha Sharma

Mr. Rajiv Anand

Mr. Rajesh Dahiya

Redemption of Hybrid capital/Bonds of the Bank

General Insurance Corporation Co. Limited

National Insurance Co. Limited

United India Insurance Co. Limited

Life Insurance Corporation of India

Purchase of investments

The Oriental Insurance Co. Limited

Sale of investments

New India Assurance Co. Limited

General Insurance Corporation Co. Limited

United India Insurance Co. Limited

The Oriental Insurance Co. Limited

 (` in crores)

Year ended 
31 March, 2020

Year ended 
31 March, 2019

 26.32

 13.69

 -

 -

 433.28

 503.97

 0.15

 0.11

 0.19

 -

 -

 -

 N.A.

 2.62

 2.82

10.00

20.00

25.00

 -

 -

 490.00

556.00

 112.18

 99.85

 0.74

0.35

-

 0.13

 241.26

100.00

 8.67

4.05

5.22

-

-

10.00

1500.00

205.00

 195.00

 335.02

 141.29

145.76

296

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
Particulars

Remuneration paid

Mr. Amitabh Chaudhry

Ms. Shikha Sharma

Mr. V. Srinivasan

Mr. Rajiv Anand

Mr. Rajesh Dahiya

Mr. Pralay Mondal

Contribution to employee benefit fund
Life Insurance Corporation of India

Advance repaid

Life Insurance Corporation of India

Mr. Rajiv Anand

Mr. Rajesh Dahiya
Receiving of services

The Oriental Insurance Co. Limited

New India Assurance Co. Limited

Life Insurance Corporation of India

Rendering of services

Life Insurance Corporation of India

General Insurance Corporation Co. Limited

Sale of foreign exchange currency to related party

Ms. Shikha Sharma

Mr. Amitabh Chaudhry

Mr. Rajiv Anand

Mr. Pralay Mondal

Other reimbursements to related party
Life Insurance Corporation of India
Other reimbursements from related party

New India Assurance Co. Limited

 (` in crores)

Year ended 
31 March, 2020

Year ended 
31 March, 2019

6.26

 N.A.

 N.A.

 4.16

 3.75

1.67

1.28

 6.83

 4.53

 3.18

 2.68

N.A.

 15.42

 16.53

 5.31

 5.61

 0.40

 95.83

 90.13

 13.53

 28.22

 0.13

 N.A.

0.40

0.36

0.72

0.19

 -

0.45

2.13

 5.23

 55.84

 52.72

11.42

 26.60

0.07

 1.14

0.15

0.06

N.A.

 0.66

0.10

2.1.9 

Leases

Disclosure in respect of assets taken on operating lease

This  comprise  of  office  premises/ATMs,  cash  deposit  machines,  electronic  data  capturing  machines  and  IT 
equipment.

Future lease rentals payable as at the end of the year:

- Not later than one year

- Later than one year and not later than five years

- Later than five years

Total of minimum lease payments recognised in the Profit and Loss Account for the 
year

There are no provisions relating to contingent rent.

 (` in crores)

31 March, 2020

31 March, 2019

863.02

2,798.53

3,011.82

805.03

2,531.53

2,249.34

940.10

864.08

The terms of renewal/purchase options and escalation clauses are those normally prevalent in similar agreements.

There are generally no undue restrictions or onerous clauses in the agreements.

297

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

Disclosure in respect of assets given on operating lease

Gross carrying amount of premises at the end of the year

Accumulated depreciation at the end of the year

Total depreciation charged to profit and loss account for the year

Future lease rentals receivable as at the end of the year:

- Not later than one year

- Later than one year and not later than five years

- Later than five years

There is no provision relating to contingent rent.

 (` in crores)

31 March, 2020

31 March, 2019

157.91

11.26

2.63

29.50

118.16

65.36

157.91

8.63

0.65

28.99

116.54

100.08

 (` in crores)

2.1.10  Movement in fixed assets capitalised as application software (included in other Fixed Assets)

Particulars

31 March, 2020

31 March, 2019

At cost at the beginning of the year
Additions during the year*

Deductions during the year

Accumulated depreciation as at 31 March

Closing balance as at 31 March
Depreciation charge for the year

*includes movement on account of exchange rate fluctuation

1,681.48

229.86

(29.12)

(1,316.13)

566.09
235.37

1,349.22

332.49

(0.23)

(1,101.01)

580.47
207.32

2.1.11 

The major components of deferred tax assets and deferred tax liabilities arising out of timing differences are as 
under:

As at

Deferred tax assets on account of provisions for doubtful debts

Deferred tax assets on account of amortisation of HTM investments

Deferred tax assets on account of provision for employee benefits

Deferred tax assets on account of other items

Deferred tax assets
Deferred tax liability on account of depreciation on fixed assets

Deferred tax liabilities on account of other items

Deferred tax liabilities

Net deferred tax asset

 (` in crores)

31 March, 2020

31 March, 2019

5,968.35

5.01

26.69

 1,423.68

 7,423.74
 44.23

 15.72

 59.95

7,363.79

7,086.15

8.35

128.42

 554.71

 7,777.63
 62.31

 27.64

 89.95

7,687.68

The Group has elected to exercise the option permitted under Section 115BAA of the Income Tax Act, 1961 as 
introduced by the Taxation Laws (Amendment) Act, 2019. The Group has recognised provision for Income tax 
for  the year  ended  31  March,  2020  in  line with  the  above  option. This  has  necessitated  a  restatement  of  the 
opening balance of deferred tax assets as at 1 April, 2019, basis the rate prescribed in the aforesaid section. The 
restatement has resulted in a write down of `2,150.62 crores which has been fully charged to the Profit and Loss 
account during the year.

2.1.12 

Employee Benefits   
Group
 Provident Fund

The contribution to the employee’s provident fund (including Employee Pension Scheme) of the Group amounted 
to `210.89 crores for the year ended 31 March, 2020 (previous year `189.55 crores).

298

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Axis Bank Ltd.
The rules of the Bank’s Provident Fund administered by a Trust require that if the Board of Trustees are unable 
to  pay  interest  at  the  rate  declared  for  Employees’  Provident  Fund  by  the  Government  under  para  60  of  the 
Employees’ Provident Fund Scheme, 1952 for the reason that the return on investment is less or for any other 
reason, then the deficiency shall be made good by the Bank. Based on an actuarial valuation conducted by an 
independent actuary, there is no deficiency as at the Balance Sheet date for the Bank.

The following tables summarise the components of net benefit expenses recognised in the Profit and Loss Account 
and funded status and amounts recognised in the Balance Sheet for the Provident Fund benefit plan.

Profit and Loss Account

Net employee benefit expenses (recognised in payments to and provisions for employees)

Current Service Cost*

Interest on Defined Benefit Obligation

Expected Return on Plan Assets

Net Actuarial Losses/(Gains) recognised in the year

Total included in “Employee Benefit Expense” [Schedule 16(I)]
Actual Return on Plan Assets

 (` in crores)

31 March, 2020

31 March, 2019

109.92

168.87

(205.73)

 36.86

109.92
173.11

98.60

159.70

(189.59)

 29.89

98.60
132.30

* includes contribution of `0.40 crores towards staff deputed at subsidiaries (previous year `0.52 crores)

Balance Sheet

Details of provision for provident fund

Fair Value of Plan Assets

Present Value of Funded Obligations

Net Asset
Amounts in Balance Sheet
Liabilities

Assets

Net Asset

Changes in the present value of the defined benefit obligation are as follows:

Opening Defined Benefit Obligation
Current Service Cost

Interest Cost

Actuarial Losses/(Gains)

Employees Contribution

Liability transferred from/to other companies

Benefits Paid

Closing Defined Benefit Obligation

 (` in crores)

31 March, 2020

31 March, 2019

2,494.37

 (2,494.37)

2,245.71

 (2,245.71)

-

-

-

-

-

-

-

-

 (` in crores)

31 March, 2020

31 March, 2019

2,245.71

2,006.65

109.92

168.87

4.24

276.90

(14.90)

(296.37)

 2,494.37

98.60

159.70

(27.40)

217.42

(16.45)

(192.81)

 2,245.71

299

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

Changes in the fair value of plan assets are as follows:

Opening Fair Value of Plan Assets
Expected Return on Plan Assets

Actuarial Gains/(Losses)

Employer contribution during the period

Employee contribution during the period

Assets transferred from/to other companies

Benefits Paid

Closing Fair Value of Plan Assets

Experience adjustments

 (` in crores)

31 March, 2020

31 March, 2019

2,245.71

2,006.65

205.73

(32.62)

109.92

276.90

(14.90)

(296.37)

 2,494.37

189.59

(57.29)

98.60

217.42

(16.45)

(192.81)

 2,245.71

 (` in crores)

31 March, 2020

31 March, 2019

31 March, 2018

31 March, 2017

31 March,  2016

Defined Benefit Obligations

Plan Assets

Surplus/(Deficit)

Experience Adjustments on Plan 
Liabilities
Experience Adjustments on Plan 
Assets

2,494.37

2,494.37

-

2,245.71

2,245.71

-

2,006.65

2,006.65

-

4.24

(27.40)

12.10

(32.62)

(57.29)

(30.95)

1,688.78

1,688.78

-

20.83

0.58

1,439.02

1,439.02

-

12.08

(6.16)

Major categories of plan assets (managed by Insurers) as a percentage of fair value of total plan assets:

Government securities

Bonds, debentures and other fixed income instruments

Equity shares

Others

Principal actuarial assumptions at the balance sheet date:

Discount rate for the term of the obligation

Average historic yield on the investment portfolio

Discount rate for the remaining term to maturity of the investment portfolio

Expected investment return

Guaranteed rate of return

31 March, 2020

31 March, 2019

(in percentage)

(in percentage)

55

15

4

26

56

40

3

1

31 March, 2020

31 March, 2019

6.45%

8.83%

6.85%

8.43%
8.50%

7.65%

8.88%

7.55%

8.98%

8.65%

The Hon’ble Supreme Court of India (“SC”) by an order dated 28 February, 2019 in one case, set out the principles 
based on which allowances paid to the employees should be identified for inclusion in basic wages for the purposes 
of  computation  of  Provident  Fund  contribution.  Basis  subsequent  clarification  provided  by  the  Employees’ 
Provident Fund Organisation on the said order and an independent legal opinion, the Bank has implemented the 
principles laid down in the order effective 1 April, 2019.

Superannuation
The Bank contributed `15.39 crores to the employee’s superannuation plan for the year ended 31 March, 2020 
(previous year `16.51 crores).

300

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
National Pension Scheme (NPS)
During the year, the Bank has contributed `6.37 crores (previous year `5.22 crores) to the NPS for employees who 
had opted for the scheme.

 Group

Leave Encashment

The liability of compensated absences of accumulated privileged leave of the employees of the Group is given 
below.

31 March, 2020

 (` in crores)

Liability - 
Privilege Leave

Total Expenses 
included under 
Schedule 16(I)

58.10

0.20

(0.54)

1.50

0.75

0.17

2.88

0.26

(8.99)

0.13

1.97

(0.69)

0.78

0.24

1.45

0.16

Assumptions

Discount Rate

-

Salary escalation 
rate
-

6.59% p.a.

7.00% p.a.

-

-

-

-

-

-

6.65% p.a.

5.70% p.a.

5.89% p.a.

10.00% p.a.

12.00% p.a.

12.00% p.a.

31 March, 2019

 (` in crores)

Liability - 
Privilege Leave

Total Expenses 
included under 
Schedule 16(I)

247.35

0.08

1.23

Nil

0.70

0.14

1.86

0.13

46.62

Nil

Nil

1.29

0.36

0.13

(0.37)

(0.09)

Assumptions

Discount Rate

-

6.48% p.a.

7.65% p.a.

-

7.77% p.a.

7.65% p.a.

6.80% p.a.
6.75% p.a.

Salary escalation 
rate
-

7.00% p.a.

10.00% p.a.

-

7.00% p.a.

10.00% p.a.

12.00% p.a.
12.00% p.a.

Axis Bank Ltd.

Axis Capital Ltd.*

Axis Securities Ltd.

Axis Asset Management Co. Ltd.

Axis Finance Ltd.

A.Treds Ltd.*

FreeCharge Payment Technologies Pvt. Ltd.*

Accelyst Solutions Pvt. Ltd.*

* based on actuarial valuation

Axis Bank Ltd.

Axis Capital Ltd.*

Axis Securities Ltd.*

Axis Asset Management Co. Ltd.

Axis Finance Ltd.*

A.Treds Ltd.*

FreeCharge Payment Technologies Pvt. Ltd.*

Accelyst Solutions Pvt. Ltd.*

* based on actuarial valuation

 Group

Gratuity

The following tables summarize the components of net benefit expenses recognised in the Profit and Loss Account 
and the funded status and amounts recognised in the Balance Sheet for the Gratuity benefit plan.

Profit and Loss Account

Net employee benefit expenses (recognised in payments to and provisions for employees)

Current Service Cost

Interest on Defined Benefit Obligation

Expected Return on Plan Assets

Net Actuarial Losses/(Gains) recognised in the year

Past Service Cost

Total included in “Employee Benefit Expense” [Schedule 16(1)]
Actual Return on Plan Assets

 (` in crores)

31 March, 2020

31 March, 2019

55.65

34.77

(30.48)

40.99

0.78

101.71
23.20

49.02

30.88

(25.49)

7.02

0.03

61.45
34.95

301

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

Balance Sheet

Details of provision for gratuity

Present Value of Funded Obligations

Present Value of un-funded Obligations

Fair Value of Plan Assets

Unrecognised Past Service Cost

Net (Liability)/Asset
Amounts in Balance Sheet
Liabilities

Assets

Net Liability (included under Schedule 5 – Other Liabilities)

Changes in the present value of the defined benefit obligation are as follows:

Opening Defined Benefit Obligation
Current Service Cost

Interest Cost

Actuarial Losses/(Gains)

Past Service Cost

Liabilities Assumed on Acquisition

Liabilities transferred in/(out)

Benefits Paid

Closing Defined Benefit Obligation

Changes in the fair value of plan assets are as follows:

Opening Fair Value of Plan Assets

Expected Return on Plan Assets

Actuarial Gains/(Losses)

Contributions by Employer

Assets transferred in

Benefits Paid

Closing Fair Value of Plan Assets

Experience adjustments:

 (` in crores)

31 March, 2020

31 March, 2019

(490.42)

(3.79)

484.98

1.55

 (7.68)

7.68

-

(7.68)

(417.44)

(6.97)

403.44

2.33

 (18.65)

18.65

-

(18.65)

 (` in crores)

31 March, 2020

31 March, 2019

424.41

366.99

55.65

34.77

33.72

-

0.11

(0.27)

 (54.18)

494.21

49.02

30.88

16.57

2.33

0.14

0.19

 (41.71)

424.41

 (` in crores)

31 March, 2020

31 March, 2019

403.44

30.48

(7.28)

112.02

0.09

(53.77)

484.98

336.33

25.49

9.55

73.16

-

(41.10)

403.44

 (` in crores)

31 March, 2020

31 March, 2019

31 March, 2018

31 March, 2017

31 March, 2016

Defined Benefit Obligations

Plan Assets

Surplus/(Deficit)

Experience Adjustments on Plan 
Liabilities
Experience Adjustments on Plan 
Assets

494.21

484.98

(9.23)

(10.14)

(7.28)

424.41

403.44

(20.97)

6.70

9.55

366.99

336.33

(30.66)

2.90

(4.91)

301.45

290.11

(11.34)

7.09

(1.68)

246.84

243.00

(3.84)

2.98

(5.28)

302

Financial Statements 
 
 
 
 
 
 
 
 
 
Axis Bank Ltd.
Major categories of plan assets (managed by Insurers) as a percentage of fair value of total plan assets:

Government securities

Bonds, debentures and other fixed income instruments

Money market instruments

Equity shares

Others

Principal actuarial assumptions at the balance sheet date:

Discount Rate
Expected rate of Return on Plan Assets
Salary Escalation Rate
Employee Turnover
- 18 to 30 (age in years)
- 31 to 44 (age in years)
- 45 to 59 (age in years)

31 March, 2020

31 March, 2019

(in percentage)

(in percentage)

30

42

2

2

24

38

48

5

2

7

31 March, 2020

31 March, 2019

6.45% p.a.
7.50% p.a.
7.00% p.a.

24.00%
14.00%
8.00%

7.65% p.a.
7.50% p.a.
7.00% p.a.

20.00%
10.00%
5.00%

The estimates of future salary increases considered take into account the inflation, seniority, promotion and other 
relevant factors.

The  expected  rate  of  return  on  plan  assets  is  based  on  the  average  long-term  rate  of  return  expected  on 
investments of the Fund during the estimated term of the obligations.

As the contribution expected to be paid to the plan during the annual period beginning after the balance sheet 
date is based on various internal/external factors, a best estimate of the contribution is not determinable.

 The above information is as certified by the actuary and relied upon by the auditors.

Axis Capital Ltd.

The major categories of plan assets* as a percentage of fair value of total plan assets 
– Insurer Managed Funds

*composition of plan assets is not available

Principal actuarial assumptions at the balance sheet date:

Discount Rate

Expected rate of Return on Plan Assets

Salary Escalation Rate

Employee Turnover

31 March, 2020

31 March, 2019

100.00%

100.00%

31 March, 2020

31 March, 2019

6.59% p.a.

6.59% p.a.

7.00% p.a.

10.00%

7.48% p.a.

7.48% p.a.

7.00% p.a.

10.00%

The  estimates  of  future  salary  increases,  considered  in  actuarial valuation,  take  account  of  inflation,  seniority, 
promotion and other relevant factors, such as supply and demand in the employment market.

The overall expected rate of return on assets is determined based on the market prices prevailing on that date, 
applicable to the period over which the obligation is to be settled.

303

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

Axis Asset Management Company Ltd.

Principal actuarial assumptions at the balance sheet date:

Discount Rate

Expected rate of Return on Plan Assets

Salary Escalation Rate

Employee Turnover

31 March, 2020

31 March, 2019

5.76% p.a.

7.00%p.a.

7.23% p.a.

N.A.

12.00% p.a.

11.00% p.a.

15.00% - 20.00%

10.00%

The  estimates  of  future  salary  increases,  considered  in  actuarial valuation,  take  account  of  inflation,  seniority, 
promotion and other relevant factors, such as supply and demand in the employment market.

Axis Securities Ltd.

The major categories of plan assets* as a percentage of fair value of total plan assets 
– Insurer Managed Funds

*composition of plan assets is not available

Principal actuarial assumptions at the balance sheet date:

Discount Rate

Expected rate of Return on Plan Assets

Salary Escalation Rate

Employee Turnover
- 21 to 44 (age in years) (managerial)
- 21 to 44 (age in years) (non managerial)
- 45 to 59 (age in years)

31 March, 2020

31 March, 2019

100.00%

100.00%

31 March, 2020

31 March, 2019

6.30% p.a.

7.25% p.a.

7.75% p.a.

20.00%
60.39%
1.00%

7.00% p.a.

7.50% p.a.

7.64% p.a.

20.00%
60.39%
1.00%

The estimates of future salary increases considered take into account the inflation, seniority, promotion and other 
relevant factors.

The  expected  rate  of  return  on  plan  assets  is  based  on  the  average  long-term  rate  of  return  expected  on 
investments of the Fund during the estimated term of the obligations.

Axis Finance Ltd.

The major categories of plan assets* as a percentage of fair value of
total plan assets – Insurer Managed Funds

*composition of plan assets is not available

Principal actuarial assumptions at the balance sheet date:

Discount Rate
Expected rate of Return on Plan Assets
Salary Escalation Rate
Employee Turnover

31 March, 2020

31 March, 2019

100.00%

100.00%

31 March, 2020

31 March, 2019

6.84% p.a.
6.84% p.a.
7.00% p.a.
5.00%

7.77% p.a.
7.77% p.a.
7.00% p.a.
10.00%

The  estimates  of  future  salary  increases,  considered  in  actuarial valuation,  take  account  of  inflation,  seniority, 
promotion and other relevant factors, such as supply and demand in the employment market.

304

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Axis Trustee Services Ltd. 

Principal actuarial assumptions at the balance sheet date:
Discount Rate
Expected rate of Return on Plan Assets
Salary Escalation Rate
Employee Turnover

31 March, 2020

31 March, 2019

5.21% p.a.
N.A.
8.00% p.a.
30.00%

6.66% p.a.
N.A.
10.00% p.a.
30.00%

The  estimates  of  future  salary  increases,  considered  in  actuarial valuation,  take  account  of  inflation,  seniority, 
promotion and other relevant factors, such as supply and demand in the employment market.

A. Treds Ltd.

Principal actuarial assumptions at the balance sheet date:
Discount Rate

Expected rate of Return on Plan Assets

Salary Escalation Rate

Employee Turnover
- 21 to 30 (age in years)
- 31 to 44 (age in years)

- 45 to 59 (age in years)

31 March, 2020

31 March, 2019

6.65% p.a.

7.50% p.a.

7.65% p.a.

7.50% p.a.

10.00% p.a.

10.00% p.a.

24.00%
14.00%

8.00%

20.00%
10.00%

5.00%

The  estimates  of  future  salary  increases,  considered  in  actuarial valuation,  take  account  of  inflation,  seniority, 
promotion and other relevant factors, such as supply and demand in the employment market.

Accelyst Solution Pvt Ltd.

Principal actuarial assumptions at the balance sheet date:

Discount Rate

Expected rate of Return on Plan Assets

Salary Escalation Rate

Employee Turnover

31 March, 2020

31 March, 2019

5.89% p.a.

6.75% p.a.

N.A.

N.A.

12.00% p.a.

12.00% p.a.

25.00%

31.07%

The  estimates  of  future  salary  increases,  considered  in  actuarial valuation,  take  account  of  inflation,  seniority, 
promotion and other relevant factors, such as supply and demand in the employment market.

FreeCharge Payment Technologies Pvt Ltd.

Principal actuarial assumptions at the balance sheet date:

Discount Rate

Expected rate of Return on Plan Assets

Salary Escalation Rate

Employee Turnover

31 March, 2020

31 March, 2019

5.70% p.a.

6.80% p.a.

N.A.

N.A.

12.00% p.a.

12.00% p.a.

30.00%

28.40%

The  estimates  of  future  salary  increases,  considered  in  actuarial valuation,  take  account  of  inflation,  seniority, 
promotion and other relevant factors, such as supply and demand in the employment market.

305

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

2.1.13 

Small and Micro Enterprises

Axis Bank Ltd.
Under the Micro, Small and Medium Enterprises Development Act, 2006 which came into force from 2 October, 
2006, certain disclosures are required to be made relating to Micro, Small and Medium enterprises. There have 
been no reported cases of delays in payments to micro and small enterprises or of interest payments due to delays 
in such payments. The above is based on the information available with the Bank which has been relied upon by 
the auditors.

Subsidiaries

Particulars

The Principal amount and the interest due thereon remaining unpaid to any supplier

The amount of interest paid by the buyer in terms of Section 16, along with the amount 
of the payment made to the supplier beyond the due date

The  amount  of  interest  due  and  payable  for  the  period  of  delay  in  making  payment 
(which have been paid but beyond the due date during the year) but without adding the 
interest specified under MSMED Act, 2006

The amount of interest accrued and remaining unpaid

The amount of further interest remaining due and payable even in the succeeding years, 
until such date when the interest dues as above are actually paid to the small enterprise, 
for the purpose of disallowed as a deductible expenditure under Section 23

2.1.14 

Corporate Social Responsibility (CSR)

 (` in crores)

31 March, 2020

31 March, 2019

0.26

0.02

0.03

0.03

-

0.02

-

0.02

0.02

-

a)  Amount required to be spent by the Group on CSR during the year `113.64 crores (previous year `139.72 

crores).

b)  Amount spent towards CSR during the year and recognized as expense in the statement of profit and loss on 
CSR related activities (including capital expenditure) is `113.98 crores (previous year `149.37 crores), which 
comprise of following –

In cash

0.28

31 March, 2020

Yet to be paid 
in cash (i.e. 
provision)
-

Total

In cash

0.28

11.89

31 March, 2019

Yet to be paid 
in cash (i.e. 
provision)
-

 (` in crores)

Total

11.89

108.35

5.35

113.70

136.91

0.57

137.48

Construction/ acquisition of any 
asset
On purpose other than above

2.1.15 

Provisions and contingencies

a) 

 Movement in provision for frauds included under other liabilities is set out below:

Opening balance at the beginning of the year
Additions during the year
Reductions on account of payments during the year
Reductions on account of reversals during the year
Closing balance at the end of the year

 (` in crores)

31 March, 2020

31 March, 2019

53.58
25.10
(1.02)
-
77.66

60.98
0.78
-
(8.18)
53.58

306

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
b)  Other liabilities include provision for reward points made on actuarial basis, the movement of which is set out 

below:

Opening provision at the beginning of the year

Provision made during the year

Reductions during the year

Closing provision at the end of the year

c)  Movement in provision for other contingencies is set out below:

Opening provision at the beginning of the year

Provision made during the year

Reductions during the year

Closing provision at the end of the year

 (` in crores)

31 March, 2020

31 March, 2019

205.90

214.56

(154.36)

266.10

143.94

127.22

(65.26)

205.90

 (` in crores)

31 March, 2020

31 March, 2019

141.99

2,674.41

-

2,796.99

150.66

609.26

(617.93)

141.99

Closing provision includes provision for legal cases, other contingencies and provision for COVID-19 over and 
above regulatory requirement.

2.1.16  Description of contingent liabilities

a)  Claims against the Group not acknowledged as debts

These  represent  claims  filed  against  the  Group  in  the  normal  course  of  business  relating  to various  legal 
cases currently in progress. These also include demands raised by income tax authorities and disputed by the 
Group. In addition, the Group holds provision of `69.49 crores as on 31 March, 2020 (previous year `56.06 
crores) towards claims assessed as probable.

b) 

Liability for partly paid investments

This represents amounts remaining unpaid towards liability for partly paid investments.

c) 

Liability on account of forward exchange and derivative contracts

The  Group  enters  into  foreign  exchange  contracts,  currency  options/swaps,  interest  rate/currency 
futures and forward rate agreements on its own account and for customers. Forward exchange contracts 
are commitments  to buy or sell foreign currency at  a future date at the contracted rate. Currency swaps 
are  commitments  to  exchange  cash  flows  by way  of  interest/principal  in  two  currencies,  based  on  ruling 
spot  rates.  Interest  rate  swaps  are  commitments  to  exchange  fixed  and  floating  interest  rate  cash  flows. 
Interest  rate  futures  are  standardised,  exchange-traded  contracts  that  represent  a  pledge  to  undertake  a 
certain interest rate transaction at a specified price, on a specified future date. Forward rate agreements 
are agreements to pay or receive a certain sum based on a differential interest rate on a notional amount 
for an agreed period. A foreign currency option is an agreement between two parties in which one grants 
to the other the right to buy or sell a specified amount of currency at a specific price within a specified time 
period or at a specified future time. An Exchange Traded Currency Option contract is a standardised foreign 
exchange derivative contract, which gives the owner the right, but not the obligation, to exchange money 
denominated in one currency into another currency at a pre-agreed exchange rate on a specified date on the 
date of expiry. Currency Futures contract is a standardised, exchange-traded contract, to buy or sell a certain 
underlying currency at a certain date in the future, at a specified price. The amount of contingent liability 
represents the notional principal of respective forward exchange and derivative contracts.

d)  Guarantees given on behalf of constituents

As a part of its banking activities, the Bank issues guarantees on behalf of its customers to enhance their 
credit standing. Guarantees represent irrevocable assurances that the Bank will make payments in the event 
of the customer failing to fulfill its financial or performance obligations.

307

Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Financial Statements

e)  Acceptances, endorsements and other obligations

These  include  documentary  credit  issued  by  the  Bank  on  behalf  of  its  customers  and  bills  drawn  by  the 
Bank’s customers that are accepted or endorsed by the Bank.

f)  Other items for which the Group is contingently liable

Other items represent outstanding amount of bills rediscounted by the Bank, estimated amount of contracts 
remaining to be executed on capital account, notional principal on account of outstanding Tom/Spot foreign 
exchange contracts, contracts for purchase of investments where settlement is due post balance sheet date, 
commitments  towards  underwriting  and  investment  in  equity  through  bids  under  Initial  Public  Offering 
(IPO) of corporates as at the year end, demands raised by statutory authorities (other than income tax) and 
disputed by the Group and the amount transferred to Depositor Education and Awareness Fund (DEAF).

During  earlier  years,  the  Bank,  through  one  of  its  overseas  branches,  had  arranged Trade  Credit  (Buyers 
Credit  loans)  against  Letters  of  Undertaking  (LOUs)  issued  by  Punjab  National  Bank  (PNB),  which  were 
subsequently  alleged  as  fraudulent  by  PNB.  Prior  to  this  declaration  by  PNB,  such  buyer’s  credit  loans 
were sold down in the secondary market by the overseas branch to various participating banks under Risk 
Participation Agreements. As on 31 March, 2020, there is no funded exposure outstanding in the overseas 
branch pursuant to such sell down. PNB has repaid the aggregate amount of all LOUs due upto 31 March, 
2020, pursuant to an undertaking issued to PNB, and made remittance to the overseas branch which has 
been passed on for onward payment to the participating banks. Based on the facts and circumstances of the 
case, internal findings and legal opinion, the Bank does not expect PNB has any valid right at this point in 
time, for refund by the Bank of the aggregate amount paid by PNB towards LOUs due upto 31 March, 2020,  
However, as a matter of prudence, the aggregate amount of LOUs issued by PNB to the overseas branch 
against which buyer’s credit was extended, aggregating to `4,466.83 crores has been disclosed as part of 
Contingent Liabilities in the Balance Sheet.

The Group has a process whereby periodically all long term contracts (including derivative contracts) are assessed 
for  material  foreseeable  losses.  At  the  year  end,  the  Bank  has  reviewed  and  recorded  adequate  provision  as 
required  under  any  law/accounting  standards  for  material  foreseeable  losses  on  such  long  term  contracts 
(including derivative contracts) in the books of account and disclosed the same under the relevant notes in the 
financial statements, where applicable.

2.1.17 

Comparative Figures

Previous  year  figures  have  been  regrouped  and  reclassified,  where  necessary  to  conform  to  current  year’s 
presentation.

In terms of our report attached.

For Haribhakti & Co. LLP
Chartered Accountants  
Firm Registration No.: 103523W/W100048

For Axis Bank Ltd.

Rakesh Makhija
Chairman

Purushottam Nyati
Partner  
Membership No.: 118970

S. Vishvanathan
Director

Girish Paranjpe
Director

B. Babu Rao
Director

Amitabh Chaudhry
Managing Director & CEO

Date  : 28 April, 2020
Place : Mumbai

Girish V. Koliyote
Company Secretary

Puneet Sharma
Chief Financial Officer

308

Financial Statements 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Annual Report 2019-20Experience Open 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Basel III Disclosures
As at 31 March, 2020

In accordance with RBI circular DBR.No.BP.BC.1/21.06.201/2015-16 dated 1 July, 2015 on ‘Basel III Capital Regulations’ and 
RBI circular DBR.No.BP.BC.80/21.06.201/2014-15 dated 31 March, 2020 on ‘Prudential Guidelines on Capital Adequacy and 
Liquidity Standards Amendments’, banks are required to make Pillar 3 disclosures including leverage ratio and liquidity coverage 
ratio under the Basel III framework. The Bank has made these disclosures which are available on its website under the ‘Regulatory 
Disclosure’ section at the following link:

http://www.axisbank.com/investor-corner/baselIII-disclosures.aspx

310

NOTES

NOTES

openexperienceA N N U A L   R E P O R T   2 0 1 9 -2 0

experience

open

Registered office :
'Trishul, 3rd Floor,
’ 
Opp. Samartheshwar Temple,
Law Garden, Ellisbridge,
Ahmedabad - 380 006
Tel. No.: 079-6630 6161
Fax No.: 079-2640 9321
Email: shareholders@axisbank.com

Corporate office :

‘Axis House’, C-2,
Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai - 400 025
Tel. No.: 022-2425 2525
Fax No.: 022-2425 1800

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