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Bank of Queensland Limited
Annual Report 2013

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FY2013 Annual Report · Bank of Queensland Limited
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2013 Annual Report

Bank of Queensland Limited ABN 32 009 656 740. AFSL No. 244616.

LOVE

YOUR

BANK

Over the last two years BOQ has built the foundations 
to return to profitable and sustainable growth. In May 
2013 we shared our brand position for the future, 
launching our new brand with the tagline  
“It’s possible to love a bank”.

Our new brand builds on our reputation for superior 
customer service. As a smaller bank we’re more 
flexible and responsive to our customers.

We’ve grown from humble beginnings in 1874 as 
the first permanent building society in Queensland to 
today where we have around 270 branches across 
every state and territory in Australia.

We’re proud to continue challenging financial industry 
norms and we’re working hard every day to prove 
that it’s possible to love a bank. 

2013 Annual Report

CASH  
EARNINGS

after tax $250.9M

STATUTORY 
PROFIT

FULL YEAR

after tax $185.8M
dividend 58¢ PER 
share

$ million

Cash earnings after tax

Statutory net profit after tax

Profit before loan impairment expense and tax

Year End Performance

Aug-13

250.9

185.8

477.4

Aug-12

30.6

(17.1)

443.5

Full year dividend

58¢ per share

52¢ per share

contents

CHAIRMAN & MD’S REVIEW  

CORPORATE GOVERNANCE  

DIRECTORS’ REPORT 

LEAD AUDITOR’S INDEPENDENCE 
DECLARATION 

INCOME STATEMENTS 

STATEMENTS OF 
COMPREHENSIVE INCOME   

3

4

11

41

42

43

BALANCE SHEETS 

STATEMENTS OF CASH FLOWS 

STATEMENTS OF CHANGES IN EQUITY 

44

45

46

NOTES TO THE FINANCIAL STATEMENTS  50

DIRECTORS’ DECLARATION  

INDEPENDENT AUDITOR’S REPORT 
TO THE MEMBERS 

SHAREHOLDING DETAILS 

116

117

119

2

2013 Annual Report 
 
 
 
 
 
CHAIRMAN & MD’S REVIEW

Dear Shareholder,

Over the course of the 2013 financial year we continued to strengthen our 
business, deliver on strategic priorities and increase shareholder returns.  

While  challenges  remain,  particularly  around  the  external  market  and 
economic  volatility,  much  of  the  work  required  to  transform  ourselves  into 
a fit, focused and different organisation is underway or nearing completion.

This work is driving stronger financial returns.  Our cash earnings after tax for 
the full year to 31 August 2013 was $250.9 million, up from $30.6 million in 
FY12, although a direct comparison is difficult due to the significant bad debt 
provisions that impacted last year’s result.  The after-tax statutory net profit 
was $185.8 million compared to a loss of $17.1 million in FY12. 

We  increased  cash  net  interest  margin  to  1.69%  and  reduced  our  cost  to 
income ratio to 44.3%. 

Loan impairment expense to gross loans and advances reduced to 32 basis 
points compared to 116 basis points in FY12. 

The Bank’s capital position also remained strong with common equity tier 1 
and total capital adequacy ratio remaining at market-leading levels of 8.63% 
and 12.24% respectively.

Our  strong  financial  performance  and  ongoing  confidence  in  BOQ’s  future 
prospects  allowed  us  to  increase  the  final  dividend  to  30  cents  per  share 
fully franked, taking the full year dividend to 58 cents per share up from 52 
cents last year.

In  a  low  credit  growth  environment,  we  are  taking  a  disciplined  approach 
to  pricing  and  credit,  not  buying  market  share.  This  will  allow  us  to  build 
sustainable long-term growth. During 2013, our management team delivered 
on six of the seven key management targets for the year.

Our focused strategy, financial strength and strong business performance was 
validated by the decision of ratings agency Standard & Poor’s in September 
2013 to upgrade our long-term credit rating to ‘A-’. 

This is the highest credit rating the Bank has ever held and should not only 
increase the range of funding opportunities available to us but, over time, help 
lower our cost of funding.   

Vision and strategy
Last year we communicated our vision and strategy, focusing on four key areas 
of  performance  that  we  believe  are  critical  for  the  Bank  as  we  position 
ourselves for growth.  

These are multi-channel optimisation, making it easier for our customers to do 
business with us in the manner they prefer; risk/return balance; operational 
excellence; and talent, capability and culture. 

Multi-channel distribution
Although  our  owner-manager  and  corporate  branch  network  has  always 
been, and will continue to be, an essential part of our distribution network, it 
is important we give our customers more choice in how they want to interact 
with us.   

We did this initially through a mortgage broker program in Western Australia, 
which  has  now  been  extended  to  New  South  Wales  and  Victoria,  and  by 
improving our digital and online banking offerings.  We also acquired Virgin 
Money  Australia,  giving  us  access  to  an  incredibly  powerful  brand,  digital 
expertise  and  a  further  platform  to  offer  banking  products  to  different 
customers. 

Risk/Return balance
Underlying improvement in the credit quality of our portfolio was evidenced by 
improvement across all key metrics. Impairment expense was down 71% to 
$114.6 million and total impaired assets fell 27% to $381.6 million.

To  achieve  the  right  balance  of  return  for  risks  taken,  we  are  diversifying 
our  balance  sheet  by  pursuing  higher  margin  and  higher  return  on  equity 
segments in business banking and agribusiness.  

We also introduced a new balanced scorecard for owner-managed branches 
that  balances  lending,  deposits,  cross-sales  and  compliance  components 
and closely aligns the interests of Owner-Managers, BOQ and shareholders. 
Significant work is underway to make sure we have the best possible branch 
mix and locations.

Operational excellence
Operational improvements mean we are now a far fitter organisation. During 
2013,  we  continued  to  consolidate  back-office  operations  and  remove 
administrative tasks from branches. This allowed us to drive our cash cost to 
income ratio to 44.3%, down from 45.7% last year. The savings from these 
activities  were  reinvested  into  our  business  to  help  improve  our  products, 
processes and systems.  

There  is  still  more  work  to  do  in  this  area  as  the  recent  announcement 
regarding legacy product issues showed. As we improve the way we operate by 
introducing new products and initiatives such as simplified lending processes, 
these types of issues will be minimised. Our new Clear Path lending product is 
a good example of this improvement.

Talent, capability and culture
In  a  relatively  generic  financial  services  market,  our  organisation’s  talent, 
capability  and  culture  continue  to  differentiate  us  from  competitors  and 
reinforce our challenger model.  

Indeed, we believe our ongoing focus on customer service together with the 
fact  that  we  are  one  of  the  few  remaining  independent  banking  options  in 
the local market, will increasingly provide us with additional opportunities to 
successfully compete in attractive market segments.  

The true essence of this positioning strategy is captured by our new branding 
position, “It’s possible to love a bank”.  Our ability to deliver this brand position 
clearly  depends  on  the  ability  of  our  people  to  build  long-lasting  customer 
relationships and to go the extra mile for them wherever possible.  

Because  of  our  size,  culture  and  operating  model,  we  believe  we  are  the 
best positioned of all the Australian banks to consistently achieve this goal 
and, significantly in this regard, we were recently voted Australia’s best SME 
business bank for the fifth consecutive year in customer research conducted 
by banking advisory group East & Partners.

Renewal  is  important  for  every  organisation  and  we  continue  to  invest  in 
employee development and recruitment to bring new skill sets and experience 
into the organisation.  

This has consistently occurred across the Bank’s management ranks during 
2013 and also at Board level with Neil Summerson and John Reynolds both 
retiring during the year whilst Neil Berkett joined the Board from Virgin Media 
in  the  United  Kingdom.    We  would  particularly  like  to  acknowledge  Neil 
Summerson’s many years of service as a Director and Chairman and wish 
him the best for the future.  

Finally, we would like to recognise the efforts of the Executive Team and all 
employees – this year’s achievements were made possible by their efforts.   
We would also like to thank shareholders for their ongoing support. 

Roger Davis  
Chairman

Stuart Grimshaw 
Managing Director and  
Chief Executive Officer 

3

CORPORATE GOVERNANCE
Overview

Directors  and  Management  of  Bank  of  Queensland  Limited  (the  “Bank” 
or  “BOQ”)  and  its  subsidiaries  (the  “Group”)  are  committed  to  excellence 
in  corporate  governance.    In  striving  to  achieve  its  objectives,  the  Group 
endeavours  to  be  a  bank  that  looks  after  its  staff,  values  and  services  its 
customers, rewards its shareholders and partners with the community.

Corporate governance is not just about compliance, but about our values and 
our behaviour.  We believe in excellence in corporate governance because it 
is in the best interests of the Group and all of its stakeholders.

The  Board  has  over  many  years  developed  and  implemented  policies  and 
practices which at the time of publishing this statement are consistent with 
the applicable ASX Corporate Governance Principles and Recommendations, 
Second  Edition  with  2010 Amendments  (‘Principles’)  updated  by  the ASX 
Corporate  Governance  Council  in  2010,  and  the  corporate  governance 
standards set out in Prudential Standard CPS 510 “Governance”. 

In  addition,  the  Board  has  adopted  a  fit  and  proper  policy  as  required  by 
CPS  520 “Fit  and  Proper”,  which  sets  out  the  requirements  for  regulated 
authorised  deposit-taking  institutions  to  assess  the  competencies  and 
fitness  for  office  of  persons  appointed  as  directors,  senior  managers  and 
auditors.    The  Bank’s  subsidiaries  St  Andrew’s  Insurance  (Australia)  Pty 
Ltd (‘SAI’) and St Andrew’s Life Insurance Pty Ltd (‘SALI’) (together, the “St 
Andrew’s Group”) are subject to APRA’s prudential supervision as insurance 
companies and subject to similar Corporate Governance and Fit and Proper 
standards as those applicable to authorised deposit-taking institutions.  The 
Bank’s Group policies comply with all of these standards.

The  Nomination  &  Governance  Committee  is  responsible  for  reviewing 
the  Group’s  corporate  governance  framework  and  policies  and  makes 
recommendations to the Board in relation to governance improvements.  As 
part of its process of continual improvement, the Bank has carried out a full 
review of all of its corporate governance policies during the year, and where 
necessary, has refined its code, policies and charters. 

The  Group’s  key  policies,  Board  and  Committee  charters  and  
a  checklist  detailing  its  compliance  with  the  Principles  appear  on  the 
Bank’s website.

The  Group  is  required  to  disclose  in  this  report  the  extent  to  which  it  has 
followed the best practice recommendations in the Principles throughout the 
2012/2013 financial year.  The Group has followed those recommendations 
throughout  the  year.    A  summary  of  the  Group’s  corporate  governance 
policies and practices, organised in order of the Principles, is set out below.

Principle 1: 
Lay solid foundations for management 
and oversight

BOQ Board and Management

The BOQ Board Charter sets out the key governance principles adopted by 
the  BOQ  Board  in  governing  the  Group.    There  is  a  functional  difference 
between the Board’s role and responsibilities and that of management which 
is recognised in the Board Charter.

The responsibilities of the Board include:

• 

the overall corporate governance of the Group, such as:

•  overseeing regulatory compliance; and

•  ensuring the Group observes appropriate ethical standards.

• 

 the  overall  strategy  and  direction  of  the  Group,  including  approving, 
monitoring and reviewing strategic, financial and operational plans; 

4

• 

• 

• 

 the  appointment  of  the  CEO  and  Managing  Director,  including  the 
delegation  of  powers  to  the  CEO  and  Managing  Director  within 
authorised discretionary levels;

 the appointment of Directors to subsidiary companies of the Group; and

succession planning, including Board and Committee composition.

In  order  to  fulfil  these  responsibilities,  the  Board  reserves  to  itself  certain 
powers including:

• 

• 

• 

• 

 reviewing  and  approving  the  Group’s  strategic  plan  at  least  annually, 
approving budgets and reviewing and approving financial results; 

determining dividend policy;

 dealing  with  matters  outside  discretions  conferred  on  the  CEO  and 
Managing Director;

 ensuring  that  areas  of  significant  business  risk  within  the  Group  are 
identified and effectively managed;

•  monitoring the effectiveness of Group risk management practices;

• 

 setting  targets  for  and  assessing  the  performance  of  the  CEO  and 
Managing Director; and

• 

establishing Board committees.

Certain powers are delegated to the CEO and Managing Director and senior 
management including:

• 

 responsibility  for  day  to  day  management  of  the  Group  within  the 
overall strategies and frameworks approved by the Board including the 
following:

•  developing strategy for approval by the Board;

•  financial and capital management and reporting;

•  operations;

•  information technology;

•   marketing  the  current  business  of  the  Group  and  acquiring  new 

business;

•  customer relationship service;

•   developing and maintaining key external relationships, including with 

investors, media, analysts and industry participants;

•  human resources, people development, performance and the creation 

of a safe and enjoyable workplace; and

•  risk management;

•   reporting  to  the  Board  on  the  performance  of  the  Group  and  its 

management; and

•  performing duties that are delegated by the Board.

The  Board  undertakes  an  annual  performance  review  of  the  CEO  and 
Managing  Director.    Management  has  a  program  for  annual  performance 
reviews  for  all  levels  of  management.    The  review  program  includes  the 
annual  setting  of  key  performance  indicators  at  the  start  of  the  financial 
year  and  a  formal  evaluation  against  those  indicators  at  the  conclusion 
of  the  financial  year.    Reviews  have  been  carried  out  in  accordance 
with  the  program  for  all  levels  of  management,  including  the  CEO  and 
Managing Director.

An induction program exists for all staff. 

The  powers  of  the  Board  are  also  governed  by  the  Bank’s  constitution.  
Shareholder approval was obtained at the 2012 Annual General Meeting for 
the adoption of a new constitution.  A copy of the constitution is available on 
the Bank’s website.

2013 Annual Report 
 
 
 
 
 
 
 
  
 
 
CORPORATE GOVERNANCE (CONTINUED)

Principle 1: 
Lay solid foundations for management 
and oversight (continued) 

The Board has established the following Committees:

•  Audit Committee

•  Risk Committee

•  Human Resources and Remuneration Committee

•  Nomination & Governance Committee

• 

Information Technology Committee 

A separate Charter has been prepared for each Committee and is reviewed 
at least annually.

The  composition  of  the  Board  Committees  is  reviewed  annually.    Details 
of  the  current  membership  of  the  Board  Committees  are  contained  in  the 
Directors’ Report.

St Andrew’s Group Board

During the year, the membership of the boards of SAI and SALI changed, and 
now comprise the following persons:

Mr Jeff Dowling (independent, non-executive Chairman); 

Mr Neil Summerson (independent, non-executive director); 

Mr Stuart Grimshaw (non-executive director); 

Ms Michele Dolin (independent, non-executive director);

Mr Jon Sutton (non-executive director); and

Mr David Willis (independent, non-executive director).

The  boards  of  these  entities  comply  with  CPS  510  and  520.    With  the 
exception of Mr Willis, each of the St Andrew’s Group board members are 
also  members  of  the  St Andrew’s  Group Audit  &  Risk  Committee  and  the 
Chair  of  the  Committee  is  Ms  Dolin.    The  BOQ  Group  Human  Resources 
and Remuneration Committee continues to act for the St Andrew’s Group, 
and Mr Willis is the Chair of that Committee.  The following specific policies 
have  been  adopted  by  the  St  Andrew’s  Group  board,  and  appear  on  the 
BOQ website – SAI Board Charter, SALI Board Charter, SAI & SALI Policy on 
Independence of Directors, SAI & SALI Board Performance & Renewal Policy, 
SAI & SALI Audit & Risk Committee Charter.  Where not replaced by a specific 
policy, other BOQ Group policies apply.

Principle 2:  
Structure the Board to add value

Board Structure

The  Board  currently  has  eight  Directors  (including  the  Chairman),  seven 
of  whom  are  non-executive  Directors  (Mr  John  Reynolds  retired  from  the 
Board on 13 December 2012, Mr Neil Summerson retired from the Board on 
30 July 2013, and Mr Neil Berkett was appointed to the Board on 30 July 
2013).  The CEO and Managing Director, appointed on 1 November 2011, is 
an executive Director. 

Skills & Experience

The Board considers that individually and collectively, the Directors have an 
appropriate  mix  of  skills,  qualifications  and  experience  to  enable  them  to 
appropriately discharge their duties effectively.  

The  Board  has  robust  succession  planning  in  place  and  plans  ahead  to 
ensure that membership contains a diverse range of skills and experience 
that  are  relevant  to  the  business  undertaken  by  the  Bank,  both  now  and 
into the future.  As part of this process, a board skills matrix is used which 
addresses factors such as age, gender, location of residence, professional 
network, and professional experience and qualifications, in order to promote 
a diverse range of views.

The Board seeks to ensure that its members have a diverse range of skills 
and experience that reflect the breadth of operation of the Bank’s business 
and  its  future  strategy.    Accordingly,  the  Board  has  been  structured  to 
include  suitably  qualified  men  and  women  with  experience  in  financial 
markets,  insurance,  banking,  funds  and  wealth  management,  strategy, 
superannuation, information technology and agribusiness.  Several members 
also hold directorships on other ASX-listed entities.  

The  skills  and  experience  of  the  Directors  and  their  length  of  service, 
membership of Board committees and record of attendance at meetings, are 
set out in the Directors’ Report.

Prior to commencement, all new directors sign formal letters of appointment.  
The Bank provides an induction program for new Board members. 

Every Director and Committee of the Board has the right to seek independent 
professional  advice  in  connection  with  carrying  out  their  duties  at  the 
expense of the Bank.  Prior written approval of the Chairman is required.

Nomination

The Board seeks to ensure that it has an appropriate mix of skills and diversity 
in  its  membership.    During  the  year  the  Nomination  Committee  merged 
with  the  Corporate  Governance  Committee,  and  the  merged  Nomination 
&  Governance  Committee  monitors  the  skills  and  experience  of  existing 
Directors and the balance between this experience and any new skills which 
may be required and which may lead to consideration of appointments of new 
Directors.  The Nomination & Governance Committee considers Board and 
Committee succession planning, the process for evaluating the performance 
of  the  Board,  its  Committees  and  subsidiary  Boards,  the  Chairman  and 
individual Directors, and has oversight of the process of selecting the CEO. 

The  names  and  qualifications  of  those  appointed  to  the  Nomination 
&  Governance  Committee,  and  number  of  meetings  of  the  Nomination 
&  Governance  Committee,  during  the  financial  year  are  set  out  in  the 
Directors’ Report. 

The Charter of the Nomination & Governance Committee, which details its 
duties,  objectives,  responsibilities  and  membership  requirements,  appears 
on the Bank’s website.

When  appointing  a  new  Director,  the  Board  has  regard  to  the  Board 
Performance Review & Renewal Policy and considers the need to balance 
the skills, tenure, experience, diversity and perspectives of its directors as 
a whole, and endeavours to achieve an appropriate mix of these factors to 
enable  the  Board  to  facilitate  achievement  of  the  Group’s  strategic  goals.  
Potential  candidates  for  board  positions  are  sourced  using  the  Board’s 
contacts and market intelligence, as well as through the services of specialist 
external  advisers.    When  considering  whether  to  support  an  incumbent 
Director’s  nomination  for  election  or  re-election,  the  Board  considers  that 
Director’s performance to date, and the skills, experience and diversity that 
the Director brings to the Board.

Fit & Proper

All  new  and  existing  Directors  are  subject  to  assessment  of  their  fitness 
and propriety to hold office, both at the time of initial appointment and then 
annually, under the Bank’s Fit and Proper Policy.  This policy was established 
under CPS 520  and also applies to the Bank’s APRA-regulated insurance 
subsidiaries.  This involves an assessment of the Director’s qualifications and 
experience  against  documented  criteria  for  the  competencies  required  for 
the office.  The assessment includes checks on the Director’s propriety such 
as police checks and bankruptcy checks.

Independence

The Board assesses Director independence prior to initial appointment and 
then on at least an annual basis, or, if it feels it is warranted, depending upon 
disclosures made by individual Directors.

5

2013 Annual Report

It  is  the  responsibility  of  the  Board  to  determine  the  independence  of 
Directors in accordance with the Policy and the Board has assessed that all 
of the current non-executive Directors are “independent”.

In reaching its decision regarding individual director independence, the Board 
reserves the right (except in the case of the Audit Committee membership) 
to consider a director to be independent even though they may not meet one 
or more of the specific thresholds or tests set out in the document, having 
regard  to  the  underlying  policy  of  the  independence  requirement  and  the 
qualitative nature of the director’s circumstances.

The  basis  of  the  Board’s  assessment  is  its  independence  policy  which 
takes into account whether Directors have relationships with the Bank, its 
shareholders  or  advisers  which  are  likely  to  materially  interfere  with  the 
exercise  of  the  Director’s  unfettered  and  independent  judgment,  having 
regard to all the circumstances.  The Bank has established both quantitative 
and  qualitative  guidelines  to  determine  the  materiality,  which  include  the 
value  of  a  contractual  relationship  being  the  greater  of  $500,000  or  5% 
of  the  other  company’s  consolidated  gross  revenues  and  the  strategic 
importance of the relationship.  A copy of the policy is available on the on 
the Bank’s website.

The Board Charter requires that all Directors bring an independent mind to 
bear on all matters coming before the Board for consideration.

The Bank does not consider that the length of service on the Board of any 
of  the  independent  Directors  is  currently  a  factor  affecting  the  Director’s 
ability to act independently and in the best interests of the Bank.  The Board 
generally judges independence against the ability, integrity and willingness of 
the Director to act, and places less emphasis on length of service as a matter 
which impairs independence.

Board and Director Performance

The  Bank  conducts  its  business  in  a  complex  and  constantly  changing 
regulatory and business environment.  It is important that the Board review 
its own performance and that of its Committees from time to time, with the 
objective of achieving and maintaining a high level of performance in such 
an environment.  

Under the Board Performance Review and Renewal Policy, the performance 
of  the  Board  is  assessed  annually.   While  the  Board  believes  in  the  value 
of  a  review,  it  does  not  consider  that  a  full-scale  review  is  necessarily 
required every year, and in the years in which this does not occur, a review 
is conducted internally and progress against any recommendations arising 
from the most recent externally facilitated review are considered, together 
with any new issues which may have arisen.

The  Chairman  meets  at  least  once  a  year  with  each  individual  Director  to 
discuss  Board  and  Committee  performance  and  the  individual  Director’s 
performance, and at least once a year on a formal basis with the Managing 
Director  to  discuss  management’s  view  of  the  Board’s  performance,  the 
performance  of  Board  Committees  and  the  level  of  interaction  with,  and 
support  of,  management.    Informal  meetings  on  such  matters  are  held 
between the Chairman and the Managing Director throughout the year.  

The evaluation of director performance will have regard to factors including 
the following:

•  

 The expectation that each Director will actively seek a full appreciation 
of the business of the Bank (or subsidiary, as applicable) including key 
business drivers, the risks facing the Bank (or subsidiary) and applicable 
risk  management  policies,  the  regulatory  environment  in  which  the 
company operates and banking, finance and insurance sector issues (as 
applicable to the company);

• 

• 

 Actively participate in open, honest discussion and bring an independent 
mind to bear on matters before the Board and the Committees on which 
the Director serves;

 The expectation that Directors and the Board as a whole will perform 
their duties:

•  in the interests of shareholders and other stakeholders;

•   in  a  manner  consistent  with  the  Bank’s  CANDO  behaviours  – 
Collaborative,  Accountable,  No  problems,  Do  what  we  say  & 
Openness; and

•   in accordance with the duties and obligations imposed by applicable 

laws.

•  Attendance at briefings, seminars and ongoing training programs.

In addition, the Chairman is available to the Board and to senior executives at 
any time to discuss Board and Board Committee performance.  

During  the  2012/13  financial  year,  the  Board  engaged  an  independent 
external  facilitator  to  undertake  a  review  of  Board  and  Committee 
performance.

The  rationale  for  the  review  was  to  allow  the  Chairman  and  the  Board 
to  obtain  an  objective  view  of  the  operation  of  the  Board.   As  part  of  this 
process, the facilitator sought and obtained input from each Director through 
the completion of interviews and an online questionnaire.   

Based  on  the  information  provided  and  material  reviewed,  the  external 
facilitator  rated  the  Board’s  and  the  Chairman’s  practices  across  a  range 
of  criteria  including  the  effectiveness  of  the  Board,  the  performance  and 
leadership  of  the  Chairman,  and  the  quality  of  meetings  (including  issues 
such as the effectiveness of agendas and papers, the working relationship 
between  the  Board  and  management  and  the  performance  of  Board 
members).  A comprehensive report, detailing the findings of the review and 
recommending  areas  for  discussion  and  improvement,  was  presented  to 
the Board in December 2012 and discussed in more detail at the February 
2013 Board meeting.  The Chairman and the Board continue to discuss and 
explore ways to improve Board and Committee performance.  

The  Board  considers  that  the  benefits  gained  from  the  review  include  the 
improvement of Board and Committee processes and effectiveness.

Principle 3:  
Promote ethical and responsible 
decision-making 

Code of Conduct

The  Group’s  Code  of  Conduct  sets  out  the  principles  which  all  Directors, 
officers, employees, agents, owner-managers and their staff and contractors 
are expected to uphold in order to promote the interests of the Group and 
its  shareholders  and  drive  its  relationships  with  employees,  customers 
and  the  community.   The  Code  details  the  Group’s  expectations  regarding 
ethical standards, professionalism, respect for the law, conflicts of interest, 
confidentiality, environment and good corporate citizenship.  Through annual 
training and enforcement of the Code, the Group actively promotes ethical 
and responsible decision-making within the Group. The Code of Conduct is 
available on the Bank’s website.

Securities Trading Policy

The  Group’s  Securities  Trading  Policy  provides  a  framework  to  assist 
Directors,  employees,  owner-managers,  agents  and  contractors  of  the 
Bank  to  understand  their  legal  obligations  with  respect  to  insider  trading.  
The  Group’s  Securities Trading  Policy  meets  the  requirements  of  the ASX 
Listing Rules.

6

2013 Annual Report 
 
 
Principle 3:  
Promote ethical and responsible 
decision-making (continued) 

Diversity

In order to attract and retain a diverse workforce, the Group is committed 
to  providing  an  environment  in  which  all  employees  are  treated  fairly  and 
equitably,  and  where  diversity  (gender,  age,  ethnicity,  cultural  background, 
impairment  or  disability,  sexual  preference,  religion)  is  embraced,  and  to 
maintaining a workforce that reflects the diversity of the Australian population.

The Group has established a Diversity Policy to reflect the Group’s ongoing 
commitment to diversity.  A copy of the policy is available on the ‘Corporate 
Governance’ page on the Bank’s website.  The Group’s annual report to the 
Workplace Gender Equality Agency (WGEA) was submitted in May 2013 and 
is available on the WGEA website www.search.wgea.gov.au/ or by contacting 
humanresources@boq.com.au.

In line with this commitment, the Group’s policy is to value the differences 
that a diverse workforce brings and to provide a workplace where:

• 

• 

 All employees are valued and respected for their skills, experiences and 
perspectives;

 Structures, policies and procedures are in place to assist employees to 
balance their work, family and other responsibilities effectively;

•  Decision-making processes in recruitment take account of diversity;

• 

• 

Employees have access to opportunities based on merit;

 The  Group’s  culture  is  free  from  discrimination,  harassment  and 
bullying; and

• 

 Employment decisions are transparent, equitable and procedurally fair.

The  Group  recognises  that  gender  diversity  is  an  important  component  to 
achieve its goals, and fully supports the ASX recommendations on diversity.  
The Group’s current objectives and targets for gender diversity include:

• 

• 

• 

• 

increasing the representation of women on its Board;

 continuing to grow the number of women in senior roles, with a target 
of  25%  of  women  in  senior  management  roles  by  2015.    Senior 
Management roles are defined as Levels 1-4 of the Bank’s occupational 
categories, being Managing Director, Group Executive, General Manager 
or Head of Division;

encouraging the participation of women in leadership programs; and

 encouraging  women  to  participate  in  the  Bank’s  My  Mentor  Program, 
to support the development of women in professional and management 
roles.

The Group’s gender diversity achievements include:

•  25% of the Board are female;

• 

• 

• 

 There  are  22%  of  women  in  senior  management  roles  (17.9%  in 
2010/11, 14% in 2011/12);

 62  women  participated  in  the  My  Mentor  Program  during  2013.    To 
date, 10% of participants who have completed the program have been 
subsequently promoted; and

 67%  of  participants  in  the  Group’s  management  training  are  women 
(62% in 2012).

Women  currently  constitute  57%  of  the  Group’s  total  workforce  (57%  in 
2011/12).    During  the  year,  the  Group  employed  163  staff  on  a  part-time 
basis (equating to 10% of the total workforce) (162 in 2011/12 or 9.9% of 
the workforce), 91% of which were women (92% in 2011/12), and 97 staff 
on  a  casual  basis  (76%  of  which  were  women)  (50  in  2011/12,  86%  of 
which were women).  

in the 2012/13 financial year, as compared to the prior year.  Although the 
number of women in senior roles improved in comparison to the prior year, 
the Board, Managing Director and Group Executives have a continued focus 
on gender diversity and are aware that further work must be done to drive 
the changes necessary to achieve a more diverse workplace and the Group’s 
stated gender diversity targets.

During the 2012/13 financial year, the Group built upon the work undertaken 
in the 2011/12 financial year to build a more flexible and diverse workplace.  
The following steps were taken towards achieving this objective:

• 

• 

• 

• 

 The  enhancement  of  the  Group’s  recruitment  processes  to  actively 
source a more diverse pool of candidates;

 The  completion  of  Unconscious  Bias  and  Harassment,  Discrimination 
&  Bullying  training  with  Group  Executives  and  their  senior  leadership 
teams, along with further refining of the Group’s policies and processes 
for dealing with harassment and discrimination complaints;

The completion of a gender pay equity review; and

 The  adoption  of  measures  and  targets  to  increase  management 
engagement  and  awareness  of  diversity 
talent 
in 
management and succession planning processes. 

the  Group’s 

The  Group  has  three  key  goals  –  to  be  ‘Fit,  Focused  and  Different’.    To 
demonstrate  its  commitment  to  its  diversity  objectives,  the  Group  has 
embedded its diversity targets into its stated goals in the key performance 
indicators for all Group Executives. 

The  Group’s  Human  Resources  and  Remuneration  Committee  annually 
assesses  the  Group’s  progress  against  diversity  targets  and  objectives, 
including  the  representation  of  women  at  levels  within  the  organisation.  
In  addition,  during  the  course  of  the  year,  the  Human  Resources  and 
Remuneration  Committee  undertook  a  gender  pay  analysis  across  all 
Group employees.  

The Group is committed to facilitating the inclusion of women in all ranks 
within  the  organisation,  and  removing  barriers  that  may  restrict  career 
progression.    To  support  this  position,  the  Diversity  Policy  stipulates  that 
selection  process  for  board  and  senior  management  appointments  is  to 
involve  the  creation  of  a  short-list  identifying  potential  candidates  for  the 
appointment  which  must  include  an  equal  balance  of  gender  wherever 
possible.  Further, all managers and employees are responsible for behaving 
in  a  way  that  does  not  discriminate  against  other  employees,  prospective 
employees, agents, contractors, customers and suppliers, and are expected 
to promote the spirit of diversity and equal opportunity to the full. 

Principle 4:  
Safeguard integrity in financial reporting

Audit Committee

The Audit Committee is comprised in accordance with the recommendations 
in the Principles and the requirements of CPS 510.  

The  Audit  Committee  assists  the  Directors  in  discharging  the  Board’s 
responsibilities of oversight and governance in relation to financial and audit 
matters.  The Committee operates under a Charter approved by the Board, 
and is responsible for reviewing and making recommendations to the Board 
on the following issues:

• 

• 

• 

External financial reporting, APRA and ASIC reporting requirements;

 Adequacy  of  the  external  audit  and  the  independence  of  the  external 
auditor;

 The internal audit procedures, scope of the internal audit work program, 
and  management’s  responsiveness  to  findings  from  the  internal  audit 
process;

In the current reporting period, the Group continued the restructuring of the 
Executive team, and the number of women in senior management increased 

•  Actuarial engagements and independence; and

• 

The results of the Credit Risk review process. 

7

CORPORATE GOVERNANCE (CONTINUED)The Audit Committee will refer to the Risk Committee any matters that have 
come to the Committee’s attention that are relevant for the Risk Committee 
for noting and consideration, or which should be dealt with by that Committee.

The Audit Committee comprises non-executive members of the Board with 
the majority of members being independent directors.  The Audit Committee 
is  chaired  by  an  independent  director,  who  is  not  the  Chairman  of  the 
Board and has at least three members.  The Committee’s charter requires 
that  at  least  one  member  must  have  professional  accounting  or  financial 
management expertise.  The names and qualifications of those appointed to 
the Audit Committee, and number of meetings of the Audit Committee during 
the financial year are set out in the Directors’ Report.

The Bank has established an Auditor Independence Policy, which is available 
on  the  website  and  requires  the  External  Auditor  to  comply  with  the 
requirements of the Corporations Act 2001, APRA Prudential Standard CPS 
510 ‘Governance’ and Accounting and Ethical Standards Board APES 110 
– Code of Ethics for Professional Accountants, section 290 ‘Independence’.  
The policy requires that the lead partner and review partner of the External 
Auditor is rotated so that neither role is performed by the same partner for 
more than 5 years, or more than five years out of seven successive years.

The Bank has an External Auditor Evaluation Policy, and under this policy, the 
Audit Committee provides feedback to the Board annually in relation to the 
performance, capability and service provided by the External Auditor.   

The External Auditor contributes to the safeguarding of the integrity of the 
Bank’s financial reporting.  Accordingly, the Bank considers that the External 
Auditor must demonstrate the following attributes:

• 

• 

• 

 Be an internationally recognised and respected accountancy firm which 
has  access  to  expert  accounting  standards  research  and  sufficient 
resources and technical expertise to carry out the engagement;

 Have  partners  and  staff  that  possess  professional  standing  and 
appropriate skills, knowledge and experience; 

 An ability to provide high audit quality control processes and efficient 
audit services;

• 

Independence; and

•  An ability to satisfy the terms of the Fit & Proper Policy.

The  procedure  adopted  for  the  selection  and  appointment  of  the  External 
Auditor may vary from time to time. The selection process may involve firms 
tendering by invitation or by the Bank holding an open tender.  

Key aspects of the External Auditor selection and appointment process are 
as follows:

• 

• 

• 

• 

 The  Audit  Committee  will  annually  review  the  External  Auditor’s 
performance and independence and periodically benchmarks the cost 
and scope of the external audit engagement;

 The Audit Committee, in consultation with management, will approve the 
scope of the audit, the terms of the annual engagement letter and audit 
fees;

 The Board is responsible for appointing the External Auditor, subject to 
shareholder approval; and

 Upon engagement, the External Auditor will have unfettered access to 
management,  staff,  records  and  company  facilities,  and  is  permitted 
reasonable, agreed time to conduct the audit.

The  officers  who  perform  a  Chief  Executive  Officer  function  and  a  Chief 
Financial  Officer  function  state  in  writing  to  the  Board  that  the  Bank’s 
financial reports present a true and fair view, in all material respects, of the 
Bank’s  financial  condition  and  operational  results  in  accordance  with  the 
relevant accounting standards.

The  Bank’s  Group  Assurance  function  reports  to  the  Audit  Committee  in 
relation to the effectiveness of internal controls which may have a significant 
impact on the annual financial report.

8

Principle 5:  
Make timely and balanced disclosure

During  the  year,  the  Board  approved  significant  changes  to  the  Group’s 
Market  Disclosure  Policy.    This  document  provides  a  framework  to  assist 
the Group in achieving its aims of keeping the market informed of material 
information  and  enhancing  its  communication  with  the  market,  thereby 
ensuring its compliance with legal requirements.  

The Group is committed to creating and maintaining an informed market in 
its securities and enhancing corporate governance by encouraging a culture 
of  transparency  in  relation  to  its  corporate  activities.   The  Group  will  also 
provide relevant information to media organisations, to ensure the broadest 
possible communication with investors and the general market.

The Policy requires Group employees to notify a Designated Disclosure Officer 
when they become aware of information which may require release to the 
market.  The Managing Director and the Company Secretary are responsible 
for  communications  with  the ASX.    Continuous  disclosure  is  a  permanent 
item on the agenda for Board meetings.  All announcements made by the 
Group to the ASX are accessible via the Bank’s website. A copy of the Market 
Disclosure Policy is available on the Bank’s website.

Principle 6:  
Respect rights of shareholders

The Group’s Investor Relations Policy was merged with the Market Disclosure 
Policy during the course of the year.  The revised Market Disclosure Policy 
is designed to promote effective communication with shareholders, provide 
them with ready access to balanced, understandable information about the 
Group and simplify their participation at general meetings.  

All  information  released  to  the  market  and  the  media  is  available  via  the 
Bank’s website.  Speeches and presentations for significant conferences and 
meetings will also be posted on the website, and webcast or teleconferenced 
where possible.  Shareholders can access the last three years’ press releases 
and market announcements, and financial data, on the website. 

Feedback  from  shareholders  is  also  welcomed  through  the  Bank’s  branch 
network or through the ‘Contact us’ page on the Bank’s website. 

Principle 7:  
Recognise and Manage Risk

The  Board  believes  that  risk  management  is  a  critical  part  of  the  Bank’s 
operations  and  a  comprehensive  risk  management  program  has  been 
developed.  

Management of risk is overseen by the Board and the Risk Committee.  The 
role of the Board in this respect is outlined in its Charter which states that it 
is responsible for, inter alia:

•  Setting the risk appetite for the Group;

• 

 Monitoring the effectiveness of risk management of the Group, including 
reviewing  and  approving  risk  management  policies,  operational  risk 
policies  and  procedures  and  systems  of  internal  controls  within  the 
Group, to ensure that they take account of changing risk profiles of Group 
entities; and 

• 

 Ensuring  that  areas  of  significant  business  risk  are  identified  and 
effectively managed.

The  Risk  Committee  is  a  sub-committee  of  the  Board  of  Directors  and 
assists  the  Board  to  discharge  its  responsibilities.   The  Risk  Committee  is 
responsible  for  performing  its  duties  in  accordance  with  its  Charter  and 
making  recommendations  to  the  Board  on  the  effective  discharge  of  its 
responsibilities for the key risk areas and for the management of the Group’s 
compliance obligations.  

2013 Annual ReportThe Board has received a report from management as to the effectiveness of 
the Group’s management of its material business risks, that the declaration 
provided in accordance with section 295A of the Corporations Act is founded 
on a sound system of risk management and internal control, and that the 
system is operating effectively in all material respects in relation to financial 
reporting risks. 

Key Business Risks

BOQ  is  a  diversified  financial  services  organisation  that  offers  a  range  of 
financial products and services to a number of different customer segments 
across  a  large  geographic  area  (but  predominantly  Australia  and  New 
Zealand).    The  following  categories  of  risk  have  been  identified  as  the 
material business risks of BOQ under its risk management framework:

• 

• 

• 

• 

• 

risk-based  controls 

 Compliance  Risk,  being  the  risk  to  earnings  of  capital  arising  from 
violations  of  or  non-conformance  with 
laws,  rules,  regulations, 
prescribed practices or ethical standards.  It also includes overseeing 
the  establishment  and  maintenance  of 
to 
mitigate  the  risks  associated  with  money  laundering  and  terrorism 
financing.    The  policies  adopted  to  manage  Compliance  Risk  include 
a  Conflicts  of  Interest  Policy,  Whistleblowing  Policy  and  Breach  & 
Incident Management Process.  The Group also undertakes a range of 
compliance training of employees to manage Compliance Risk, including 
in relation to Consumer Credit Insurance, Consumer Protection, Code of 
Banking Practice, National Consumer Credit Protection and Anti-money 
Laundering & Counter Terrorism Financing.

 Credit Risk, being the risk that a debtor or transactional counterparties 
will default and/or fail to be their contractual obligations, and includes 
the risk of loss of value of assets due to deterioration in credit quality.  
This risk primarily arises from BOQ’s lending activities and the holding of 
various financial instruments for investment or liquidity purposes.  BOQ 
has a set of well documented credit risk policies to manage these risks 
within  the  limits  set  by  the  Board.    They  include  the  Treasury  Credit 
Policy  &  Credit  Risk  Management  Systems,  the  Delegated  Approval 
Authority Policy, and specific credit policies for each customer segment 
and their respective lending products.

 Insurance  Risk,  which  is  the  risk  that  BOQ  incorrectly  assesses  its 
risk  of  exposure  to  financial  loss  and  inability  to  meet  its  liabilities 
due  to  inadequate  or  inappropriate  insurance  product  design,  claims 
management or reinsurance management.  

 Liquidity and Funding Risk, which is the risk that BOQ, although balance 
sheet  solvent,  cannot  meet  or  generate  sufficient  cash  resources  to 
meet its payment obligations in full as they fall due, or can only do so at 
materially disadvantageous terms.  BOQ’s Liquidity Policy and Liquidity 
Contingency Plan are used to manage this risk.

 Market Risk, which includes Traded Market Risk (the risk that the value 
of an investment will decrease due to moves in market factors such as 
foreign  exchange  rates,  interest  rates,  equity  prices,  commodity  price 
and credit spreads) and Non Traded Market Risk (the risks arising from 
the various structural dimensions of the balance sheet including Interest 
Rate Risk in the Banking Book (IRRBB), Liquidity, Funding, Securitisation 
and Capital Risk).  BOQ has adopted a number of Treasury Risk Policies 
to manage Market Risk.  

Principle 7:  
Recognise and Manage Risk (continued)

Other responsibilities of the Risk Committee include the following:

• 

• 

• 

• 

 Review  of  any  changes  anticipated  for  the  economic  and  business 
environment,  including  consideration  of  emerging  trends  and  other 
factors relevant to the Bank’s risk profile; 

 Oversight  of APRA  statutory  reporting  requirements  pertaining  to  risk 
matters, and deal promptly with APRA reviews;

 Oversight  of  adequacy  of  internal  risk  monitoring  and  reporting 
requirements; and

 Regular  liaison  with  the  Chairperson  of  the  Audit  Committee  on 
relevant  audit  matters  that  should  come  to  the  attention  of  the  
Risk Committee.

A  copy  of  the  Risk  Committee’s  Charter  is  available  on  the  ‘Corporate 
Governance’ page of the Bank’s website.  The names and qualifications of 
those appointed to the Risk Committee, and number of meetings of the Risk 
Committee during the financial year are set out in the Directors’ Report.  

BOQ’s Risk Management Framework

BOQ  has  an  integrated  risk  management  framework  in  place  to  identify, 
assess, manage and report risks on a consistent and reliable basis.      

The  risk  management  framework  requires  each  business  to  manage  the 
outcome of its risk-taking activities and allows it to benefit from the resulting 
risk-adjusted returns.  Accountability for risk management is structured by a 
“Three Lines of Defence” model as follows:

• 

• 

• 

 First  Line  –  Business  Management.    Management  within  each  of 
BOQ’s business areas are responsible for managing the risks for their 
business.  This includes agreeing with the Chief Executive Officer and 
Chief Risk Officer the level of risk they wish to take, determining and 
implementing an approach to the management of these risks, and using 
risk management outcomes and considerations as part of their day-to-
day business making processes.

 Second  Line  –  Group  Risk.    Group  Risk  Management  provides  risk 
management  expertise  and  oversight  for  Business  Management  risk-
taking activities.  Group Risk develop specialist policies and procedures 
for  risk  management  and  ensure  they  are  embedded  and  in  use  as 
part of the day-to-day management of the business.  Group Risk also 
establishes  and  maintains  aligned  and  integrated  risk  management 
frameworks and monitors compliance with the frameworks, policies and 
procedures.

 Third Line – Group Assurance.  Group Assurance, BOQ’s internal audit 
function, provides independent assurance to key stakeholders regarding 
the  adequacy  and  effectiveness  of  the  Group’s  system  of  internal 
controls, risk management procedures and governance processes. It is 
responsible  for  reviewing  risk  management  frameworks  and  Business 
Unit practices for risk management and internal controls.  To maintain 
independence and to prevent any conflict of interest, the Head of Group 
Assurance  reports  directly  to  the  Chairman  of  the  Audit  Committee. 
The Group Assurance strategic plan is approved and monitored by the 
Audit Committee.

Management  is  responsible  for  implementing  the  policies  and  controls 
established  by  the  Board.   To  enable  management  to  effectively  do  this  a 
number of committees have been established, including an Asset and Liability 
Committee,  an  Executive  Committee,  an  Executive  Credit  Committee  and 
an Operational Risk Committee. Operating under their respective charters, 
each  committee  has  a  role  in  the  effective  management  and  oversight  of 
risk  management  in  BOQ.   The  Executive  Committee  is  also  charged  with 
ensuring that the Group has appropriately trained and skilled staff to identify 
measure and monitor risk throughout the business.

9

CORPORATE GOVERNANCE (CONTINUED)Website

The following documents appear in the Corporate Governance section of the 
Bank’s website;

•  Constitution 

•  Board Charter

•  Policy on Independence of Directors

• 

Information Technology Committee Charter

•  Nomination & Governance Committee Charter

•  Audit Committee Charter 

•  Risk Committee Charter

•  Human Resources & Remuneration Committee Charter 

•  Diversity Policy

•  Market Disclosure Policy 

•  Securities Trading Policy 

•  St Andrew’s Group charters and policies

•  BOQ Group Fit and Proper Policy  

•  Code of Conduct

•  AML / CTF Statement 

•  Award Rights Plan

• 

• 

• 

 Operational Risk, which is the risk of loss resulting from inadequate or 
failed internal processes, people and systems, or from external events.  
Operational  risk  management  covers  a  wide  variety  of  risks  including 
legal  risk,  franchise  risk,  environmental  sustainability,  Enterprise 
Continuity Management (comprising business continuity management, 
crisis management and disaster recovery, and technology/system risk) 
and human resources risk management.  The Group has implemented a 
number of systems and policies to address Operational risks including a 
Code of Conduct, Outsourcing Policy, Product Approval Policy, Workplace 
Health & Safety Policy, Workplace Rehabilitation Policy and Harassment, 
Discrimination & Bullying Policy.

 Reputation  Risk,  being  the  risk  to  earnings  or  capital  arising  from 
negative  public  opinion  resulting  from  the  loss  of  reputation,  public 
trust or standing, and is considered to be a risk derived from business 
activities  and  is  considered  in  conjunction  with  the  underlying  risks 
resulting from those activities.  

 Residual Value Risk, being the risk of loss on the sale of leased equipment 
or assets that have been returned at the end of their contractual lease 
term.  This risk arises in the operation of the BOQ Finance asset finance 
business on certain operating lease contracts.  BOQ has a sophisticated 
residual value management process in place to determine the level of 
residual value risk it takes on individual lease contracts and portfolios of 
similar asset classes to manage this risk.

• 

 Strategic  Risk,  being  the  potential  for  financial  loss  associated  with 
the  vulnerability  of  business  earnings  to  changes  in  the  strategic 
environment.

Principle 8 :  
Remuneration

The  Human  Resources  and  Remuneration  Committee  is  charged  with 
assisting  the  Board  to  discharge  its  responsibilities  regarding  the  public 
reporting  of  remuneration  information,  remuneration  policies,  director  fees 
and entitlements and other matters.  A copy of the Remuneration Charter is 
available on the ‘Corporate Governance’ page of the Bank’s website.  

The Human Resources and Remuneration Committee is comprised solely of 
non-executive directors and has been in place for the whole of the financial 
year.  The names and qualifications of those appointed to the Committee, and 
number of meetings of the Committee during the financial year are set out 
in the Directors’ Report.

The Board has approved a remuneration policy which is in accordance with 
the APRA requirements set out in CPS 510 (see the Directors’ Report).  The 
remuneration of the Board, the Managing Director and senior management 
is overseen by the Human Resources and Remuneration Committee.  Non-
executive Directors’ remuneration is distinguished from the remuneration of 
the CEO & Managing Director and senior managers.

Directors’  retirement  benefits  were  frozen  in  2003  and  the  practice 
discontinued.  Directors are entitled on retirement to their accrued benefit as 
at 31 August 2003 (increased annually in line with CPI increases).

Further  information  in  relation  to  remuneration  is  contained  in  the 
Remuneration Report. 

The  Group’s  Securities’  Trading  Policy  provides  that  all  employees  are 
strictly  prohibited  from  entering  into  hedging  arrangements  (the  use  of 
financial products to protect against or limit the risk associated with equity 
instruments such as shares, securities or options) in relation to any employee 
shares,  securities  or  options  received  as  part  of  their  performance-based 
remuneration,  whether  directly  or  indirectly.   Any  employee  who  attempts 
to hedge any shares, securities or options renders those instruments liable 
to forfeiture.  

10

2013 Annual ReportDIRECTORS’ REPORT

The Directors present their report together with the financial report of Bank of Queensland Limited (“the Bank”) and of the Consolidated Entity, being the Bank and 
its controlled entities for the year ended 31 August 2013 and the independent auditor’s report thereon.

DIRECTORS
The Directors of the Bank at any time during or since the end of the financial year are:  

Name, qualifications and independence status

Age

Experience, special responsibilities and other Directorships

Roger Davis 
B.Econ. (Hons),  
Master of Philosophy

Chairman 
Non-Executive Independent Director

Stuart Grimshaw 
PMD, MBA, BCA 

Managing Director and  
Chief Executive Officer 
Executive Non-Independent Director

Steve Crane 
B Com, SF Fin, FAICD

Non-Executive Independent Director

Carmel Gray 
B Bus 

Non-Executive Independent Director

61

52

61

64

Roger Davis was appointed Chairman on 28 May 2013 and has been a Director since 
August  2008.  He  has  32  years’  experience  in  banking  and  investment  banking  in 
Australia, the US and Japan. He is currently a consulting Director at Rothschild Australia 
Limited. He was previously a Managing Director at Citigroup where he worked for over 20 
years and more recently was a Group Managing Director at ANZ Bank. He is a Director of 
AIG Australia Ltd, Argo Investments Limited, Ardent Leisure Management Ltd and Ardent 
Leisure Ltd, Aristocrat Leisure Ltd and The Trust Company. Mr Davis was formerly Chair of 
Charter Hall Office REIT and Esanda, and a Director of ANZ (New Zealand) Limited, CitiTrust 
in Japan and Citicorp Securities Inc. in the US. He has a Bachelor of Economics (Hons) 
degree from the University of Sydney, a Master of Philosophy degree from Oxford and is 
a Rhodes Scholar. Mr Davis is Chair of the Nomination & Governance Committee and a 
member of both the Audit and Risk Committees. He attends all other Board Committee 
meetings.

Stuart  Grimshaw  joined  BOQ  in  November  2011  as  Managing  Director  and  Chief 
Executive  Officer.  Prior  to  joining  BOQ  Mr  Grimshaw  was  a  Non-Executive  Director  of 
Suncorp  Group  Ltd  and  Chief  Executive  Officer  of  Caledonia  Investments  Pty  Ltd;  an 
investment house.  Before joining Caledonia, Mr Grimshaw spent seven years leading a 
variety of functions at Commonwealth Bank of Australia, including Chief Financial Officer 
and  Group  Executive,  Wealth  Management;  and  a  decade  at  National  Australia  Bank 
Limited in a variety of roles, culminating in the position of Chief Executive Officer – Great 
Britain. 

Steve  Crane  was  appointed  a  Director  of  the  Bank  at  the Annual  General  Meeting  on 
11 December 2008. He has over 40 years’ experience in financial markets in Australia, 
including  experience  at  both  AMP  and  BZW  Australia,  where  he  was  promoted  to 
Managing Director – Financial Markets in 1995 and became Chief Executive in 1996. In 
1998, when ABN AMRO Australia Pty Limited acquired BZW Australia and New Zealand, 
Mr Crane became Chief Executive and remained in this role until his retirement in June 
2003. He is now a member of the CIMB Advisory Council and a Director of Transfield 
Services, APA Pipeline Limited, Taronga Conservation Society Australia, and Chairman of 
nib holdings limited and Global Valve Technology Limited. Mr Crane is Chair of the Risk 
Committee and a member of both the Nomination & Governance and Human Resources 
& Remuneration Committees. 

Carmel Gray was appointed a Director of the Bank on 6 April 2006. Ms Gray has had an 
extensive career in IT and Banking. Ms Gray was Group Executive Information Technology 
at  Suncorp  from  1999  to  2004.  Prior  to  her  Suncorp  appointment  she  was  General 
Manager of Energy Information Solutions Pty Ltd and Managing Director of Logica Pty 
Ltd. She is a Non-Executive Chair of Bridge Point Communications Pty Ltd. Ms Gray is 
a member of each of the Audit, Information Technology and Nomination & Governance 
Committees.

11

Name, qualifications and independence status

Age

Experience, special responsibilities and other Directorships

Michelle Tredenick 
B Sc, FAICD

Non-Executive Independent Director

David Willis 
B Com, ACA, ICA

Non-Executive Independent Director

Richard Haire 
B.Ec, FAICD, FAIM 

Non-Executive Independent Director

Neil Berkett 
B Com and Admin 

Non-Executive Independent Director

52

57

54

57

Michelle Tredenick  was  appointed  a  Director  of  the  Bank  in  February  2011.  She  has 
more  than  30  years’  experience  in  the  banking,  insurance  and  wealth  management 
industries across Australia and New Zealand. Ms Tredenick has been a member of the 
Executive Committee for National Australia Bank, MLC and Suncorp as well as serving 
as an Executive Director for NAB and MLC companies. She is Chair of IAG and NRMA 
Superannuation Pty Ltd and Chair of Comparehealth Pty Ltd. She is also a Member of the 
Review Panel and Policy Council for the Banking and Finance Oath Board. Ms Tredenick 
is Chair of the Information & Technology Committee and a member of both the Risk and 
Human Resources & Remuneration Committees. 

David Willis  is  a  qualified Accountant  and  has  over  33  years’  experience  in  financial 
services with major, regional and foreign owned Banks. He has worked in Asia, the UK 
and USA. He has been a non executive director for the past five years and is currently 
a member of the boards of New Zealand Post, Kiwi Bank, CBH (a grain cooperative in 
Western Australia) and Interflour Holdings, a Singapore based flour milling company. Mr 
Willis  also  chairs  a  Sydney  based  charity ‘The  Horizons  Program’.  He  was  appointed 
a  Director  of  the  Bank  in  February  2010  and  is  Chair  of  the  Human  Resources  & 
Remuneration Committee. He is also a member of the Risk Committee.   

Richard  Haire  was  appointed  a  Director  of  the  Bank  on  18 April  2012.  Mr  Haire  has 
more  than  28  years’  experience  in  the  international  cotton  and  agribusiness  industry, 
including  26  years  in  agricultural  commodity  trading  and  banking.  He  is  a  Director 
of  the  Australian  Institute  of  Company  Directors  (Qld  Div)  and  Cotton  Research  and 
Development Corporation and formerly a Director of Open Country Dairy (NZ) and New 
Zealand  Farming  Systems  Uruguay.  Mr  Haire  is  Chair  of  the  Audit  Committee  and  a 
member of both the Risk and Information Technology Committees. 

Neil Berkett was appointed a Director of the Bank on 30 July 2013. His career spans 
a  range  of  sectors  and  geographies  in  both  the  consumer  and  enterprise  space  with 
an  emphasis  on  managing  significant  change.  For  six  years  finishing  in  mid-2013  he 
was  the  Chief  Executive  Officer  of Virgin  Media,  a  NASDAC  listed  company  where  he 
oversaw the successful turnaround, differentiation and growth of the UK cable company. 
Mr Berkett then led the sale of the company to Liberty Global in June 2013. His previous 
career  included  senior  roles  at  Lloyds  TSB,  Prudential,  St  George  Bank  in  Australia, 
Citibank and Eastwest Airlines. He is the non-executive chairman of the Guardian Media 
Group, is a non-executive director with the Sage Group plc and a Trustee for the NSPCC. 
Mr Berkett is a member of both the Audit and Information Technology Committees.

John Reynolds

Retired as a Director on 13 December 2012.

Neil Summerson

Retired as Chairman on 28 May 2013 and as Director on 30 July 2013.

COMPANY SECRETARY 
Melissa Grundy, Company Secretary 
BCom, GradDipAppFin (Sec Inst), GradDipACG, CPA, F Fin, FCSA, ASAIM, GAICD

Ms Grundy was appointed Company Secretary on 4 June 2012.  Prior to joining the Bank, she held various roles within the Compliance division of ASX Limited, 
with the most recent being State Manager (Qld) and Manager, Listings (Brisbane).

12

2013 Annual ReportDIRECTORS MEETINGS
The number of meetings of the Bank’s Directors (including meetings of Committees of Directors) and the number of meetings attended by each Director during 
the financial year were:  

Board of 
Directors

Risk 
Committee

Audit 
Committee

Nomination &  
Governance 
Committee

Human 
Resources & 
Remuneration 
Committee

Nomination 
Committee

Budget 
Committee

Investment 
Committee (1)

Information 
Technology 
Committee

Due 
 Diligence 
Committee

A

9

11

10

11

11

2

11

12

11

2

B

11

12

12

12

12

2

12

12

12

2

A

B

A

4 (2)

6

6

7

6

-

6

1

7

-

4

7

7

7

6

-

7

1

7

-

7

8

-

9

4

2

-

-

9

1

B

8

9

-

9

4

2

-

-

9

1

A

1 (2)

2

2

1

2

-

-

1

-

-

B

1

2

2

2

2

-

-

1

-

-

A

6 (2)

8

1

2 (4)

2

4

8

9

-

-

B

7

9

1

2

2

4

9

9

-

-

A

-

1

1

1

1

-

-

-

-

-

B

-

1

1

1

1

-

-

-

-

-

A

B

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

A

2

3

-

-

-

3

3

-

3

-

B

3

3

-

-

-

3

3

-

3

-

A

1 (2)

7

-

3 (4)

5

2

8

-

7

1

B

5

8

-

3

5

2

8

-

8

1

A

4

3

-

4

4

-

-

-

4

-

B

4

4

-

4

4

-

-

-

4

-

12

7

9

2

9

1

-

3

8

4

Neil Summerson

Stuart Grimshaw(3) 

Steve Crane

Roger Davis

Carmel Gray

John Reynolds (5)

Michelle Tredenick 

David Willis 

Richard Haire 

Neil Berkett (6)

Total number of 
meetings held

A - Number of meetings attended 
B - Number of meetings held during the time the Director was a member of the Board / Committee during the year 
(1)  The composition of the Investment Committee is not fixed. Composition and meetings held are set by the Board on an as required basis. 
(2)  Neil Summerson retired as Chairman on 28 May 2013 and as a Non-Executive Director on 30 July 2013.  Neil attended these Committee meetings but is not a formal Committee member. 
(3) Stuart Grimshaw attends these Committee meetings but is not a formal Committee member.  
(4)  Roger Davis become Chairman 29 May 2013 and attended these Committee meetings but is not a formal Committee member. 
(5)  John Reynolds retired as a Non-Executive Director on 13 December 2012. 
(6)  Neil Berkett was appointed as a Non-Executive Director on 30 July 2013.

OPERATING AND PERFORMANCE REVIEW
Overview of BOQ 
The  Bank  has  grown  from  being  the  first  permanent  building  society 
in  Queensland  in  1874  to  the  current  day  with  a  network  of  around  270 
branches spanning every state and territory in Australia.  Over the last two 
years the Bank has built the foundations for sustainable growth and in May 
2013,  the  Bank  launched  its  new  brand  position  “It’s  Possible  to  Love  a 
Bank”  which  supports  its  strategic  direction,  customer  proposition  and 
internal cultural transformation.

The  new  brand  positioning  builds  on  a  long  established  reputation  for 
superior customer service.  As a regional bank, flexibility and responsiveness 
to customer needs are paramount and the focus on this area will complement 
the  progress  being  made  under  the  Bank’s  four  strategic  pillars  and 
contribute to future growth.

Principal activities
The principal activity of the Bank is the provision of financial services and 
insurance to the community.  The Bank has an authority to carry on banking 
business under the Banking Act 1959 (Commonwealth) (as amended).  There 
were no significant changes during the year in the nature of the activities of 
the Consolidated Entity.

Business strategies and prospects for  
the future
The Bank continues to focus and deliver under the four strategic pillars of 
multi-channel optimisation, risk/return balance, operational excellence along 
with a focus on talent, capability and culture.

In terms of multi-channel optimisation, the Bank is continuing to expand its 
source of originations through entry into the mortgage broker market as well 

as  improvements  to  mobile  banking,  call  centre,  online  and  social  media.  
A mortgage broker program in WA was expanded to NSW in August 2013.

In  the  Retail  network,  a  new  balanced  scorecard  has  been  introduced  for 
Owner Managed branches. The new scorecard balances lending, deposits, 
cross sales and compliance components and is aimed at providing greater 
alignment  between  the  interests  of  Owner  Managers  and  the  Bank.  It  is 
intended that the new scorecard will form the basis of a new standardised 
franchise agreement to be rolled out in the 2014 year. There is also significant 
work underway to optimise branch mix and locations.

The  recent  acquisition  of  Virgin  Money  (Australia)  Pty  Limited  will  extend 
the Bank’s reach into currently untapped, complementary market segments, 
providing access to opportunities that come with an iconic brand with proven 
capability  in  online  customer  acquisition,  customer  advocacy  and  product 
distribution. 

To achieve the right balance of return for risk taken, the Bank continues to 
diversify the balance sheet by pursuing higher margin and return on equity 
segments  in  Business  Banking  and  Agribusiness.  In  Business  Banking,  a 
tiered approach to origination through the Bank’s distribution channels has 
been embedded to reflect deal complexity and seven agribusiness centres 
have  opened  across  Australia  in  Financial  Year  2013.  A  new  behavioural 
scorecard for assessing mortgage origination was introduced reflecting the 
Bank’s  new  risk  appetite  framework.    Business  mix  changes  reflecting  a 
core focus on credit quality were evident across the retail portfolio, with the 
relative  over  concentration  of  poorer  performing  line  of  credit  mortgages 
being substantially reduced.

The  pursuit  of  operational  excellence  has  seen  continued  back  office 
consolidation and a focus on removing administrative tasks from branches. 
The  Bank  continues  to  improve  processes  and  systems,  particularly  to 

13

DIRECTORS’ REPORT (CONTINUED)continue  to  remain  at  high  levels.   This  is  expected  to  continue  nationally 
with market confidence increasing with the federal election completed and 
available supply starting to reduce.  The Bank is well positioned as it builds 
its multi-channel distribution strategy to leverage this growth.

Whilst funding markets have improved, both in access and pricing, and the 
Bank’s recent credit rating upgrade to A- is welcomed, retail product pricing 
remains competitive. The transition to the Basel III capital and liquidity rules 
will  continue  to  be  closely  monitored  with  any  potential  margin  impacts 
expected to be offset by repricing initiatives.

Challenges

Domestic Economy

The  Bank’s  earnings  are  linked  to  economic  activity  in  the  Australian 
economy and in particular the demand for credit in the economy.  Ongoing 
global  uncertainty  continues  to  impact  economic  growth  locally  and  any 
future downturns will adversely impact the Bank’s results.  

Australian Property Markets

The Bank has substantial exposure to the Australian property market through 
its  secured  lending  portfolio  and  recent  years  have  demonstrated  the 
fluctuating nature of property prices.  Large decreases in property valuations 
may  increase  losses  on  the  Bank’s  loan  portfolio  and  also  decrease  asset 
growth from new lending.  This could adversely impact the Bank’s earnings.

Competition

The  Bank  operates  in  a  competitive  market  environment.  Potential  new 
entrants  to  the  market  could  heighten  competition  and  reduce  margins  or 
increase costs of participation. 

Credit Ratings

The Bank’s credit rating impacts the Bank’s cost of capital and wholesale 
funding  mix.  Potential  downgrades  to  credit  ratings  may  limit  access  to 
funding markets, increase funding costs and limit the ability of the Bank to 
fund potential asset growth.

Natural Disasters

Natural  disasters  such  as  floods  and  earthquakes  could  have  economic 
implications which may adversely impact the Bank’s earnings.

reduce  the  turnaround  time  on  compliant  retail  and  business  lending 
applications. A  new  Customer  Relationship  Management  system  has  been 
successfully piloted in the Retail network and regulatory approval is currently 
being sought for full rollout and implementation of the system.  FY2014 will 
see  work  commence  to  digitise  retail  and  commercial  lending  origination. 
In the new year, the Bank is looking to further simplify the product suite to 
reinvigorate the customer offering and a simple low cost mortgage offering 
‘Clear Path’ was launched in September 2013.

The  Bank’s  focus  on  talent,  capability  and  culture  has  seen  a  number  of 
selected external recruits brought in below the executive team to complement 
existing talent while a review of talent across the Group has been completed.  
Retention of staff was improved with voluntary turnover of 19% in FY13 and 
Women  in  Management  (levels  1  to  4)  increased  from  12%  in  November 
2012 to 22% at August 2013.  

A  major  brand  refresh  was  launched  in  May  2013  with  the  line  “It’s 
Possible  to  Love  a  Bank”  and  this  has  resulted  in  an  increase  in  national 
unprompted awareness of the BOQ brand.  The Bank has also launched a 
reward and recognition program titled “Love Your Work”.  This is further re-
focussing employees on the right behaviours and particularly collaboration, 
accountability  and  openness.  This  is  further  reflected  in  the  external  Net 
Promoter Score where the Bank continues to demonstrate strong satisfaction.

Through  the  continued  focus  on  its  four  strategic  pillars,  the  Bank  aims 
to  deliver  sustainable  growth  across  Retail  and  Business  Banking  whilst 
maintaining  credit  and  pricing  discipline  and  managing  expense  growth 
below inflation.

Credit Rating

The  Bank  has  taken  significant  measures  to  strengthen  the  balance 
sheet  with  a  renewed  focus  on  asset  quality  of  the  commercial  and  retail 
portfolios, non-performing asset realisations, improved arrears performance, 
strengthening  of  capital  levels  and  increasing  the  retail  versus  wholesale 
funding mix.

On  4  September  2013,  Standard  &  Poor’s  Ratings  Services  upgraded  its 
long-term  credit  rating  on  the  Bank  to  A-  from  BBB+  and  affirmed  the 
short-term credit rating at A2. Outlook is stable for both long and short-term 
ratings. 

On  4  June  2013,  Moody’s  Investors  Service  affirmed  a  long-term  credit 
rating on the Bank at Baa1 and a short-term credit rating at P-2. The outlook 
remains stable for both the long and short-term ratings. 

On 20 December 2012, Fitch Ratings affirmed the Bank’s long-term credit 
rating at BBB+ and the short term rating at F2. The outlook remains stable 
for the long and short-term ratings. 

Outlook

The global business environment remains uncertain but financial conditions 
remain  supportive  of  economic  growth.  Domestically,  there  is  still  an 
expectation  of  weak  demand  as  the  Australian  economy  transitions  away 
from  the  resources  boom.    However,  the  downside  risks  to  the Australian 
economy are, to a degree, balanced by the declining Australian dollar and 
increasing net exports.

The  demand  for  housing  finance  has  continued  to  strengthen  in  NSW 
and  WA,  consistent  with  rising  dwelling  prices  and  lower  interest  rates. 
Queensland however, continues to lag the other states, although early signs 
of improvement have emerged.  Average house prices in most state capitals 
increased  over  the  six  months  to  June  2013  and  auction  clearance  rates 

14

2013 Annual ReportFinancial Performance

2013 statutory earnings movement ($’m)

Highlights

2013

2012

Aug 13 
vs Aug 
12

Net Profit After Tax - Statutory $’m

185.8

(17.1)

n/a

Net Profit After Tax - Cash $’m

250.9

30.6

720%

Return on Equity - Statutory %

Return on Equity - Cash %

Dividend (cents)

Basic Earnings per Share - Statutory (cents)

Basic Earnings per Share - Cash (cents)

7.0

9.4

58.0

58.4

79.2

(0.7)

770bps

1.3

810bps

52.0

12%

(10.2)

673%

7.9

903%

Market Capitalisation $’m

3,070.2

2,331.4

Common Equity Tier 1 %

8.63

8.58

32%

5bps

Statutory Profit is prepared in accordance with the Corporations Act 2001 
and  the Australian Accounting  Standards,  which  comply  with  International 
Financial  Reporting  Standards.  The  Cash  Earnings  provided  is  used  by 
Management  to  present  a  clear  view  of  the  Bank’s  underlying  operating 
results.  It excludes a number of items that result in volatility and/or one-
off distortions of the Bank’s performance, and allows for a more consistent 
comparison of the Bank’s performance across accounting periods.  

The table below provides a reconciliation of Statutory Profit to Cash Earnings:

$ million

Aug-13

Aug-12

Aug 13 
vs Aug 
12

Cash Earnings / (Loss) after Tax

250.9

30.6

720%

Amortisation of customer contracts 

(acquisition)

Amortisation of fair value adjustments 

(acquisition)

Hedge ineffectiveness

Government guarantee break fee

Integration / due diligence costs

Asset impairment

Legacy items

Restructuring costs

(9.1)

(10.5)

14%

(1.0)

(3.9)

74%

2.4

(3.3)

173%

(5.2)

(3.7)

(2.2)

(136%)

(1.0)

(270%)

-

(6.6)

n/a

(37.5)

(14.9)

152%

(11.0)

(5.3)

(108%)

Statutory Net Profit / (Loss) after Tax

185.8

(17.1)

n/a

The  Bank  has  delivered  a  sound  financial  result  with  a  strong  increase  in 
statutory profit after tax to $185.8m compared with an after tax loss of $17.1m 
in 2012.  The turnaround from the prior year result reflects improvement in 
loan impairment charges, margin growth and prudent expense management. 
The statutory return on average tangible equity increased to 8.9%.

92.2

286.4

185.8

10.0

41.6

42.9

(17.1)

Aug 12

NII

Other 

Expenses

BDD

Tax

Aug 13

Income

The  largest  contributor  to  the  improved  profitability  was  a  71%  reduction 
in  the  loan  impairment  expense,  driven  by  improved  credit  management 
practices and a tighter risk appetite framework that has delivered a significant 
improvement in the credit quality of the balance sheet. In line with the revised 
risk appetite, an enhanced behavioural scorecard model for housing loans 
was introduced in the first half, and a focus maintained on target segments 
such as SME and Agribusiness.

There  has  been  sustained  improvement  in  key  credit  metrics  over  the 
course of 2013.  Impaired assets reduced by 27% from both a reduction in 
new impaired assets and improved realisations.  Only one account greater 
than $5m shifted into impaired status over the course of the second half.  
Accounts now shifting into impaired status are of a smaller size and generally 
better secured.  Arrears performance is also demonstrating a reducing profile 
as retail arrears are assisted by historically low interest rates.  Commercial 
arrears, whilst still dealing with challenging trading conditions, are showing 
the benefits of early identification and improved workout practices.

Overall  lending  growth  of  2%,  or  0.6x  system,  in  the  portfolio  reflects 
the  Bank’s  renewed  focus  on  quality  origination  and  optimising  margin 
performance.  Portfolio growth was impacted by impaired asset runoff and the 
planned exit of exposures outside the Bank’s revised risk appetite, particularly 
in reducing the Bank’s over concentration in the poorer performing Line of 
Credit  product.    The  Bank’s  regional  exposure  to  Queensland,  which  has 
lagged the national average mortgage growth over the year, also contributed 
to lower mortgage growth against system.

Focus  on  expansion  of  the  Business  Banking  division  has  shown  positive 
results, with commercial lending growth of 7.5% over the year.  This excludes 
the  run-off  in  legacy  portfolios  which  have  been  actively  managed  in  line 
with the Bank’s revised risk appetite, delivering a significant improvement in 
the credit quality of the balance sheet.  In a low credit growth environment 
where many competitors are discounting heavily to achieve growth in their 
mortgage portfolios, the Bank has pursued profitable growth by focusing on 
higher margin, higher return commercial lending to high quality Business & 
Agribusiness customers. 

15

DIRECTORS’ REPORT (CONTINUED)The Bank’s lending growth over the year was more than fully funded by retail 
deposit  growth,  with  the  deposit  to  loan  ratio  increasing  4%  to  68%,  and 
a continued reduction in reliance on wholesale funding. The Bank took the 
opportunity to repurchase $1.2bn in Government Guaranteed debt during the 
year,  providing a more manageable refinancing profile. The Bank’s recent 
credit  rating  upgrade  to A-  (Standard  &  Poor’s)  will  provide  the  Bank  with 
further opportunity to improve funding diversification over time. 

Net Interest Margin (“NIM”) on a statutory basis increased four basis points 
from the prior year, benefiting from asset mix and re-pricing, and a focus on 
managing deposit spreads. The Bank was disciplined in ensuring appropriate 
risk adjusted return hurdles are being met on new lending whilst reducing its 
reliance on the higher cost deposit segments of the market. 

Operating Expenses continue to be prudently managed. On a statutory basis, 
full year growth of 10% reflects the product review costs of $46m (pre-tax).  
On a cash basis, expense growth was less than inflation at 2% and within 
management targets. Back office support activities have been consolidated, 
minimising  duplication  across  the  Group,  while  there  has  been  continued 
investment in improving frontline capabilities.

The  Bank  has  continued  to  further  strengthen  its  balance  sheet  and 
its  Common  Equity  Tier  1  Ratio  of  8.63%  is  amongst  the  highest  in  its 
peer group.  

The Board has declared a final dividend of 30 cents per share fully franked, 
an increase of 2 cents per share on the first half and 4 cents per share on the 
previous corresponding period. The full year dividend of 58 cents per share 
represents a 12% increase on 2012.

Income

Total  operating  income  increased  by  6%  over  the  year  to  $855.9m 
compared with $804.3m in the prior year. The main driver of this increase 
was  net  interest  income  growth  of  $41.6m  (6%)  reflecting  improved 
margin management through a disciplined approach to product pricing and 
improving the composition of retail deposits.

Net Interest Margin

1.99%

0.11%

0.34%

1.65%

0.03%

0.04%

0.01%

2.02%

0.33%

1.69%

FY12

Asset Pricing 
& Mix

Funding & Mix Capital & Low 
Cost Deposits

3rd Party

FY13

Net Interest Margin

Third Party Costs

The  statutory  NIM  increased  by  four  basis  points  over  the  year  to  1.69 
percent. This movement was attributable to a number of factors:

• 

• 

 Asset pricing – the Bank benefited from the asset pricing conducted in 
FY13 as well as receiving the full benefit of the prior year repricing of the 
fixed rate mortgage and leasing portfolios.

 Funding costs – An increase in retail funding costs over the prior year 
reflected higher competition for deposits, though this was mitigated by 
reduced costs of hedging as volatility in financial markets reduced.

16

• 

 Capital & replicating portfolio – the investment return on the capital and 
low-cost deposit replicating portfolio has reduced, in line with the lower 
interest rate environment. 

The  Bank’s  Convertible  Preference  Shares  (“CPS”)  issue  had  a  negative 
impact  to  NIM  (2bps).   The  instrument  is  classified  as  debt,  replacing  the 
Perpetual  Preference  Shares  (“PEPS”)  which  were  classified  as  equity  for 
accounting  purposes  and  hence  excluded  from  NIM.    The  increased  size 
and cost of the CPS compared to the PEPS represented just under half of 
the impact, and the accounting treatment reclassification effect the balance.

Other Income, excluding insurance income, increased by 10% to $122.5m 
due to an increase in net income from financial instruments and derivatives 
at fair value, as well as increased commission income.

Insurance income decreased 2% to $40.3 million from the prior comparative 
year of $41.3 million.  This was a result of lower premium volumes driven by 
a slowing in housing credit growth.

Expenses

Operating  expenses  on  a  statutory  basis  increased  by  10%  to  $465.5m 
(2012:  $422.6m)  which  included  $46m  of  product  review  costs  ($34.5m 
customer refunds and $11.5m of costs) which were incurred in the second 
half.  The Bank’s statutory cost to income ratio for the current financial year 
is 54.4%.

Total operating expenses on a cash basis increased by 1.6% to $379.4m 
for the full year.  On a cash basis, the Bank’s cost to income ratio improved 
from 45.7% to 44.3%.

Cost to Income (Cash)

49.9%

45.8%

45.7%

44.5%

44.3%

2009

2010

2011

2012

2013

The Bank’s Efficiency and Effectiveness Program delivered good results with 
the successful implementation of a number of initiatives (eg: shared services, 
back office consolidation) in the last 12 months that not only reduced costs, 
but improved operational effectiveness. 

Employee expenses marginally increased in the second half due to higher 
staff  numbers  as  the  business  further  invests  in  operational  capability.  
Included  in  the  second  half  result  was  $3m  of  restructuring  costs,  which 
have  historically  been  treated  as  normalised  items  and  excluded  from 
Cash Earnings.  

A full end to end review of loan origination and processing across the Bank to 
streamline the response time is underway which will drive further efficiencies 
and improve the customer experience.  

The Bank remains committed to achieving measured expense growth whilst 
continuing to invest in core system platforms and frontline capabilities.

2013 Annual ReportAsset quality and provisioning

2013 witnessed significant improvement in the credit quality of the Bank’s 
lending portfolio evidenced by gains across key metrics. The following table 
summarises  the  Bank’s  key  credit  indicators  with  comparison  against  the 
2012 financial year.

Year End Performance

Aug-13

Aug-12

Aug 13 vs 
Aug 12

114.6

401.0

71%

32

116

84bps

381.6

523.0

525.3

600.7

270.8

346.6

27%

13%

22%

110

139

(29bps)

Loan impairment expense

Bad and Doubtful Debts / 

Gross Loans & Advances

Impaired Assets

30+ Arrears

90+ Arrears

Collective Provision & General 
Reserve Credit Loss / RWA (1)

($m)

bps

($m)

($m)

($m)

bps

(1)  The General Reserve for Credit Loss is grossed up for tax effect.  

Loan impairment expense improved significantly over the year to $114.6m, a 
71% reduction on the prior year which saw a significant review of the Retail 
and Commercial portfolios.   The full year result reflects the improved credit 
management practices implemented and a tighter risk appetite framework.  
The  full  year  loan  impairment  expense  to  gross  loans  and  advances  ratio 
reduced  to  32bps  (2012:  116bps)  and  was  within  the  disclosed  2013 
management target of 28-34 bps.

Impaired assets reduced by $143m (27%) over the year with both a reduction 
in new impaired assets and improved realisation performance.  Significant 
realisations have been achieved in the large impaired exposures and solid 
momentum is continuing in the realisation profile of those remaining.

Impaired Assets ($m)

11.4

60.9

52.7

16.0

77.2

128.7

6.7

58.9

117.9

9.0

100.6

120.7

478.5

24.0

172.9

281.6

525.3

26.3

214.6

284.4

381.6

19.4

156.6

205.6

Aug 12

New 
Impaired

Realisations

Feb 13

New 
Impaired

Realisations

Aug 13

Retail

Commercial

BOQ Finance

Retail arrears performance has continued to trend favourably this financial 
year  with  a  30bps  and  33bps  decrease  on  the  respective  30+  and  90+ 
arrears positions.  This reflects the implementation of improved collection and 
recovery procedures and has also been assisted by historically low interest 
rates.  In January 2013, APRA sought to standardise industry practices on 
arrears  reporting  around  hardship  accounts. As  a  consequence,    hardship 
variation accounts are now included in arrears reporting and the impact of 
this  change  on  the  Bank’s  retail  arrears  position  at  31 August  2013  was 
13bps and 5bps on respective 30+ and 90+ arrears positions.

Retail Arrears

2.06%

2.08%

1.27%

1.67%

1.55%

1.39%

1.07

0.91%

0.80%

0.85%

1.46%

1.25%

0.68%

0.58%

Feb-12

May-12

Aug-12

Nov-12

Feb-13

May-13

Aug-13

30DPD

90DPD

Commercial 30+ arrears have improved by 17bps over the year while 90+ 
have remained relatively static. Trading conditions for small business remains 
challenging, however early intervention of deteriorating loans has provided 
improved success in the ability to pursue early workout / exit strategies. 

Commercial Arrears

3.39%

3.43%

3.38%

4.16%

3.92%

3.62%

2.01%

2.04%

2.10%

2.44%

2.43%

2.35%

3.21%

2.14%

Feb-12

May-12

Aug-12

Nov-12

Feb-13

May-13

Aug-13

30DPD

90DPD

There has been a reduction in the collective provision of $55m (29%) over the 
year driven predominantly by a migration of lower rated accounts (identified in 
the Asset Quality Review) to impaired status in the first half.   The improving 
retail arrears position combined with the external refinancing of a number of 
poorly rated commercial accounts has also contributed to the lower collective 
provision.  The  Bank’s  collective  provisioning  (including  general  reserve  for 
credit loss) levels remain at a premium compared to peers.

Collective Provision & General Reserve for Credit Losses / Risk 
Weighted Assets vs Peers

0.94%

0.76%

1.09%

0.22%

1.00%

0.13%

0.97%

0.11%

0.96%
0.09%

0.91%

0.04%

0.61%

0.65%

0.87%

0.87%

0.86%

0.87%

0.87%

1.10%

0.46%

0.64%

0.33%

0.11%

Regional 1

BOQ FY13

Regional 2

Majors 
Average

CP

Major 1

Major 2

Major 3

Major 4

GRCL

Note: RWAs of Majors and Regional bank’s are not comparable due to the 
major banks’ advanced regulatory accreditation.

17

DIRECTORS’ REPORT (CONTINUED)  
Tax Expense

Commercial Lending

Corporate tax expense for the full year increased to $90m, representing a 
32.6% tax rate.  The effective tax rate is above the Australian company tax 
rate of 30%, primarily as a result of the non-deductibility of CPS interest and 
intangibles amortisation.

Divisional Performance

The Bank operates two segments, banking and insurance.

St Andrews Insurance experienced a slight reduction in segmental profit after 
tax to $19.2m.  Gross Written Premium (net of refunds) reduced by 4% which 
reflects a lower volume of new policy sales driven by a slowing in housing 
credit growth.

The  slight  decrease  in  the  underwriting  result  of  1%  over  the  full  year 
reflected  higher  acquisition  costs  offset  by  lower  claims.    Other  insurance 
income  reduced  with  lower  yields  on  the  cash  based  Investment  portfolio 
which  is  consistent  with  the  100  basis  point  decline  in  the  Reserve  Bank 
cash rate over the year.

Review of Assets and Liabilities

Loans under management of $35.1bn (net of specific provisions) represented 
growth of 2.3% over the year. The Bank continued to fund asset growth from 
customer deposits with retail deposits now representing 62% of total funding 
(2012: 59%).

Loans Under Management ($bn)

32.0

3.9

5.1

33.4

3.7

5.3

34.3

3.7

5.1

35.1

3.6

5.2

23.0

24.4

25.5

26.3

28.9

3.2

4.7

21.0

Commercial lending increased to $5.2bn over the year.  The portfolio continues 
to  manage  run-off  in  legacy  portfolios  deemed  to  be  outside  the  Bank’s 
amended  risk  appetite  with  realisation  of  impaired  assets  totalling  $0.3bn 
during the year.  Excluding this, Commercial lending growth was 7.5%, which 
was 3.6x system, This reflects investment in a renewed relationship banking 
team and execution of the targeted customer acquisition strategy.

The Bank continues to invest in developing its Agribusiness capability with 
seven  new  Agribusiness  centres  having  been  opened.    Business  banking 
continues to focus on cross-sell opportunities into financial markets, leasing 
and transactional banking.  

BOQ Finance

BOQ Finance asset levels were $3.6bn, which is a positive result considering 
the contraction that is occurring across the industry.  The business maintains 
leading capability in general equipment, debtor, vendor and dealer finance.  
A  focus  on  selling  in  the  retail  and  business  banking  channels  of  BOQ  is 
expected to deliver above system growth going forward.

Funding

Significant progress was made over the last twelve months in strengthening 
the  balance  sheet,  creating  a  sustainable  funding  profile  and  improving 
capital generation. This progress was reflected in ratings agency Standard & 
Poor’s upgrading BOQ’s long-term credit rating from “BBB+” to “A-”. This is 
the first time the Bank has held an “A” category rating in its history.  

The  Bank  has  continued  to  actively  manage  its  wholesale  maturity  profile 
over  the  year.    With  the  Bank  successfully  completing  the  repurchase  of 
$1.2bn  of  Government  Guaranteed  liabilities,  there  are  no  significant 
refinancing towers in the Bank’s wholesale liquidity profile until March 2015.

In  the  year,  retail  deposits  increased  by  $1.7bn  for  an  annual  increase  of 
8% and more than fully funding loan growth for the year.  The Deposits to 
Lending ratio has increased by 4% and at 68% remains comfortably within 
an  operating  range  of  65-70%,  appropriate  for  the  Bank’s  balance  sheet 
mix.   The recent rating upgrade will provide further opportunity to improve 
the diversification and stability of the Bank’s liability base.

2009

2010

2011

2012

2013

Deposits to Loan Ratio %

BOQ Finance

Commercial

Retail

68%

64%

Retail Deposits ($bn)

Housing Lending

Housing lending increased by 3% to $26.3bn over the year.  Growth continues 
to be prudently managed within a tighter risk framework and the new credit 
decisioning behavioural scorecard for mortgage originations.  

The Bank continued to actively reduce over concentration to its Line of Credit 
product reducing its exposure by $700m (16%) over 2013 to $4.2bn at year 
end.  This has reduced the Line of Credit from 22% of the portfolio two years 
ago to 16% as at August 2013.  Excluding the Line of Credit reduction, the 
growth rate in Housing would have been 5.6% and 1.1x System.

The  Bank  continues  to  pursue  geographic  diversification  of  the  portfolio.  
The mortgage broker offering in WA has now been extended to NSW with a 
view to national rollout on a measured basis.  The Bank’s brand refresh was 
launched nationally in May 2013 which has raised  national brand awareness 
by 7%.  A new simplified housing loan product was launched in September 
2013.  These initiatives are expected to support greater market penetration 
through the Bank’s broadening channel presence.

61%

20.3

57%

57%

18.1

16.2

22.3

24.0

2009

2010

2011

2012

2013

18

2013 Annual ReportCapital

The Bank continued to strengthen its Capital levels over the course of the 
year.    Common  Equity  Tier  1  increased  to  8.63%  from  8.58%  in  August 
2012.      The  Bank’s  cash  earnings  generated  enough  organic  capital  to 
support dividends and risk weighted asset growth.  Although risk weighted 
asset  growth  was  subdued  due  to  slow  credit  growth  and  the  impact  of 
securitisation, the chart below demonstrates that the Bank’s earnings are 
capable of supporting much higher levels of asset growth.

In December 2012, the Bank successfully raised approximately $300 million 
of CPS including an exchange of approximately $180 million PEPS that were 
reinvested into CPS.  The CPS qualify as Additional Tier 1 capital under the 
Basel III capital adequacy framework, which took effect 1 January 2013.

The  Bank  redeemed  all  remaining  PEPS  on  issue  on  15  April  2013  in 
accordance  with  the  PEPS  terms  of  issue.  The  remaining  198,661  PEPS 
were  redeemed  at  the  redemption  price  of  $100  per  PEPS  plus  the  final 
PEPS dividend paid on 15 April 2013.

Common Equity Tier 1 Ratio - Full Year 2013

0.52%

1.16%

0.23%

0.30%

0.06%

Underlying capital  
generation

8.58%

8.63%

Aug 12

Cash Earnings Net Dividends 

RWA 

Significant 

net of DRP

Movement

items

VMA 
Acquisition

Aug 13

(1)  Other includes $3m of restructuring which has been taken to statutory profit in the second half, a decrease 
in the available for sale reserve of $9m due to the sale of bonds and a decrease in the cash flow hedge 
reserve of $9m due to upward sloping yield curve.

Basel III Capital Changes 

Effective 1 January 2013 the Basel III framework came into effect. The key 
impacts on the Bank’s August 2013 capital position are as follows:

• 

• 

 Changes  to  instruments  qualifying  as  what  is  now  referred  to  as 
“Additional  Tier  1  Equity”.  These  changes  effectively  precluded 
Innovative  Tier  1  instruments  from  qualifying  as  Common  Equity  Tier 
1. Further conditions were implemented in determining qualification as 
Additional Tier 1 instruments and these included introduction of “Non-
Viability” clauses. Transitional relief is available for instruments issued 
prior to the announcement of the proposed changes to regulations. The 
Bank was granted transitional relief in respect of the existing Perpetual 
Equity  Preference  shares  (“PEPS”).  These  instruments  were  largely 
exchanged  for  Convertible  Preference  shares  (“CPS”),  qualifying  as 
Additional Tier 1 capital and the residual PEPS were redeemed on 15 
April 2013;

 Changes  to  instruments  qualifying  as  Tier  2  Capital.  These  changes 
included  introduction  of  “Non-Viability”  clauses.  Transitional  relief 
on  existing  instruments  has  been  approved  by  Australian  Prudential 
Regulation Authority (“APRA”) and this relief effectively provides a cap 
for  existing  issues  that  amortises  the  eligible  amount  over  a  10  year 
period. Currently the Bank has a $17m excess of Tier 2 issues relative 
to  the  cap,  hence  existing  issues  should  remain  effective  under  the 
transitional relief;

• 

 Regulatory deductions previously were deducted 50% from Tier 1 capital 

and 50% from Tier 2 capital and are now deducted 100% from Common 

Equity Tier 1. The major impact on the Bank is that the deduction for 

investment  in  non-consolidated  subsidiaries  (i.e.  subsidiaries  outside 

the  Banking  regulated  group,  including  its  investment  in  St  Andrews 

Insurance) is now fully deducted from Common Equity Tier 1;

• 

 Dividends no longer need be deducted from Common Equity Tier 1 until 

declared.  Previously  they  were  deducted  on  an  accrual  basis  net  of 

expected dividend reinvestment;

• 

  Asset Revaluation Reserves previously were included as Tier 2 capital 

though  limited  to  45%  of  those  reserves.  Under  the  new  regulations, 

they are Common Equity Tier 1 capital to their full extent. The Bank has 

some  credit  in  its Available  for  Sale  reserve  relating  to  Banking  Book 

assets that qualify now as Common Equity Tier 1 though the amounts 

represent less than 6bps of capital; and

 • 

 Changes  to  the  General  Reserve  for  Credit  Losses  (“GRCL”)  allow 

for  qualifying  collective  provisions  to  be  grossed  up  for  tax  whereas 

previously they were treated net of tax. The deferred tax asset relating 

to these provisions must now be deducted from Common Equity Tier 1.

Liquidity

The Bank continues to maintain a strong liquidity position holding $5.3bn of 
high quality liquid assets at August 2013. This is a substantial premium over 
the Bank’s short term funding and provides a material buffer in the event of 
market dislocation.

The Bank also maintains significant secondary holdings through its on balance 
sheet securitisation structure of more than $2.3bn currently established for 
immediate access in a crisis scenario. Significant further liquidity would be 
available with the majority of the Bank’s retail lending assets eligible to be 
placed as collateral into the structure. 

Shareholder returns

Statutory diluted earnings per share have increased to 57.2 cents per share 
for the year 31 August 2013, compared to the prior year loss per share of 
10.2 cents.

The increase in diluted earnings per share is largely a result of decreased 
loan impairment charges and improved underlying performance for the year 
compared to the prior year. 

Dividends

The Board announced an increase in the final dividend to 30 cents per share.  
This takes the full year dividend to 58 cents per share and represents an 
increase of 12% on the prior year.

All the dividends paid or declared by the Bank since the end of the previous 
financial year were fully franked at the tax rate of 30%.

The balance of the Bank of Queensland Limited dividend franking account at 
the date of this report, after adjusting for franking credits and debits that will 
arise on payment of income tax and dividends relating to the year ended 31 
August 2013, is $106.2 million credit calculated at the 30% tax rate (2012: 
$124.9 million credit). 

It is anticipated, based on these franking account balances that the Bank will 
continue to pay fully franked dividends in the foreseeable future.

Environmental regulation

The  Consolidated  Entity’s  operations  are  not  subject  to  any  significant 
environmental regulations under either Commonwealth or State legislation.  
The Board believes that the Consolidated Entity is not aware of any breach of 
environmental requirements as they apply to the Consolidated Entity.

19

DIRECTORS’ REPORT (CONTINUED)Director and Management changes

Neil Summerson retired as Chairman on 28 May 2013 and as a Director on 
30 July 2013 and John Reynolds retired from the Board on 13 December 
2012.    Roger  Davis  was  appointed  Chairman  at  28  May  2013  and  Neil 
Berkett also joined the Board on 30 July 2013.

During the year, Karyn Munsie (Corporate Affairs, Investor and Government 
Relations),  Julie  Bale  (Chief  Information  Officer)  and  Brian  Bissaker  (CEO, 
Virgin Money Australia) were appointed to the Executive Team. 

Acquisitions

The Bank completed the acquisition of Virgin Money (Australia) Pty Ltd on 
30 April 2013.

Series 2012-1E REDS Trust was opened on 15 November 2012.

Series 2013-1 EHP REDS Trust was opened on 17 May 2013.

Series 2013-1 REDS Trust was opened on 26 July 2013.

Refer to Note 31 of the financial report for further information.

Disposals

Series 2005-1 REDS Trust was closed on 12 February 2013.

Refer to Note 31 of the financial report for further information.

Events subsequent to balance date

Dividends have been declared after 31 August 2013, refer to Note 7.  The 
financial  effect  of  this  transaction  has  not  been  brought  to  account  in  the 
financial statements for the year ended 31 August 2013.

Likely developments

The  Bank  will  continue  to  provide  a  wide  range  of  banking  and  financial 
services  for  the  benefit  of  its  customers,  expanding  and  developing  these 
where  appropriate.    This  will  require  further  investment,  particularly  in 
systems and information technology.

REMUNERATION REPORT

Introductory Message

In  2013  the  Chairs  of  the  Board  and  the  Human  Resources  and 
Remuneration  Committee  met  with  a  number  of  BOQs  shareholders  and 
their  representatives.  Following  feedback  concerning  the  value  of  further 
commentary to the Remuneration Report this introduction seeks to provide 
further context for 2013 remuneration.
In  2011/12  the  Board  agreed  that  with  the  flow  on  effects  of  the  Global 
Financial Crisis, natural disasters particularly in Queensland and an outlook 
for  slower  economic  growth,  a  different  senior  management  team  was 
required for a different economic environment and in order to maximise the 
performance of BOQ for shareholders.
In the period since then the Board has recruited a Managing Director (“MD”) 
(Stuart Grimshaw) in 2011 and through him a substantially new executive 
team.  The  majority  of  this  recruitment  has  come  from  major  financial 
institutions including the big four bank’s with additional remuneration cost 
implications.    Whilst  we  have  recognised  BOQ  is  smaller  than  a  number 
of  these  institutions,  the  philosophy  underpinning  our  strategy  is  that  we 
compete  directly  with  these  entities  for  customers  and  executive  talent. 
Further that the value to be added for shareholders by recruiting the best 
executives we could attract is well in excess of the associated cost increase 
and that we will manage total Bank costs.

The broad approach adopted in executing this strategy has been:

• 

non-payment  of  bonuses  to  departing  executives  (exceptions  to  this 
have been contractual obligations in one case for the previous 2012 
year and in the 2013 year departure of a senior executive where his 
role was made redundant);

20

• 

• 

• 

• 

• 

• 

• 

no up-front cash payments for new recruits. Payment of compensation 
for  any  short  or  long  term  incentives  forgone  at  previous  employers 
have been made by way of equity for varying periods and with varying 
hurdles based on a discounting of the benefits forgone. In the case of 
two  senior  executives  we  deferred  the  issuance  of  equity  until  their 
potential had been confirmed;

structuring  of  the  new  executives  packages  with  approximately  one 
third fixed and two thirds at risk with the at risk portions of Short Term 
Incentives (“STI”) and Long Term Incentives (“LTI”) being approximately 
one third of the total package each;

capping  the  STI  awards,  including  a  Net  Profit  After  Tax  (“NPAT”) 
gateway hurdle, incorporating performance levels and providing 50% 
two  year  deferrals  which  for  Key  Management  Personnel  (“KMP”) 
is  into  restricted  stock  (restricted  share  plan  subject  to  shareholder 
approval);

express  involvement  of  the  Chief  Risk  Officer  providing  feedback 
concerning risk behaviours during the year;

capping  the  LTI  scheme  which  has Total  Shareholder  Return  (“TSR”) 
vesting hurdles;

providing for claw back on deferred STI and unvested LTI with complete 
Board discretion; and

Board discretion for KMP also extends to the final determination of STI 
and  LTI  awards  for  all  Responsible  Persons  (as  defined  by  CPS510 
Governance  for  ADIs)  where  consideration  is  given  to  a  number 
of  factors  not  specifically  covered  in  an  individual  executives    Key 
Performance Indicators (“KPIs”), for example TSR.

In  2013  the  Human  Resources  and  Remuneration  Committee  determined 
that  following  more  than  12  months  service  and  a  general  view  of  strong 
performance  we  should  undertake  a  full  review  of  the  MDs  remuneration 
arrangements.  Formal  advice  was  taken  from  the  Board  Remuneration 
advisor  and  this  was  further  checked  with  two  other  independent  experts. 
The Board subsequently agreed to the following changes for 2014:

• 

• 

• 

• 

• 

• 

an increase in the MDs fixed pay from $1.25m per annum to $1.35m 
per annum from the 1 September 2014 financial year;

an increase in the MDs target STI from 67% of fixed pay to 90% in 
line with independent advice with the added definition of “target” being 
broadly defined as the approved business plan including both financial 
and non-financial measures which must include a level of stretch;

A reduction in the MDs maximum STI awardable from 160% to 150% 
of fixed remuneration;

Deferral  of  50%  of  the  MDs  STI  into  restricted  equity  vesting  over 
a  2  year  period.  This  applies  to  all  KMP  once  the  full  STI  award  is 
greater than $100,000. (The issuance of restricted shares will require 
appropriate shareholder approvals);

Confirmation of the LTI award cap at 100% of fixed pay for Performance 
Award Rights; and

Retention of clawback on deferred STI and unvested LTI with complete 
Board discretion.

As part of its role the Human Resources and Remuneration Committee has 
also reviewed remuneration for:

• 

significant  movement  in  individual  remuneration  below  the  senior 
executive level;

total remuneration cost to BOQ;

• 
•  moderation of performance rankings and payments;
• 
spread of performance rankings and payments; and
• 

remuneration equity by gender.

2013 Annual ReportSpecifically with regard to the 2013 remuneration review:

1.  Key Management Personnel

Fixed remuneration increases have been restricted to those cases where it 
was felt material misalignment existed following independent advice. In the 
KMP group three individuals including the MD will receive fixed pay increases.

2013 has been a challenging year for the Board to determine appropriate 
levels of STI for its senior executives specifically and for the Bank generally. 
Whilst  each  KMP  has  financial  and  personal  performance  indicators  and 
these  are  scored,  weighted  and  aligned  to  the  relevant  STI  performance 
level, the Board has complete discretion and overlay on formulaic results. In 
determining this overlay we are conscious that realignment of the Bank for 
the new environment may take several years to demonstrate differentiated 
value  for  shareholders.  Having  said  this  the  profit  result  has  been  strong 
in comparison with a poor 2012 and with the 2013 budget. Further, whilst 
the Cost to Income ratio is very close to budget there has been meaningful 
improvement as compared to the 2012 year. In 2013 considerable KMP time 
has been taken in strengthening the Bank’s processes and systems. This work 
together with a strengthening of the Balance Sheet and a return to improved 
levels  of  profitability  has  seen  the  Bank’s  credit  rating  go  from  negative 
watch to an upgrade from BBB+ to single A- and acts as a good indicator 
of the general health of the business. Finally the committee considered both 
the total return derived by shareholders in the 2013 financial year (TSR) and 
the increase in market value of the Bank. In the current financial year the 
TSR equated to 34.3% compared to 16.7% for the 2012 year. Additionally  
the market capitalisation increased from $2.3bn to $3.1bn during the 2013 
year.  Consideration of these factors resulted in the Human Resources and 
Remuneration Committee moderating awards calculated by the STI formula.

LTI  has  been  awarded  within  the  scheme’s  caps  and  based  on  potential 
and retention. We have noted that the majority of the executive team have 
been  with  the  Bank  for  less  than  two  years  and  in  general  feel  this  is  a 
strong executive group capable of generating solid returns for shareholders. 
Accordingly we have awarded PARs at 100% and DARs up to 15% of fixed 
remuneration.

The pages which follow as part of the Board’s Remuneration Report reflect 
the above context for remuneration and meet our disclosure obligations as 
required  by  the  Corporations Act.  In  an  attempt  to  make  the  report  more 
readable we have shortened it this year in the hope that shareholders will 
find the information more understandable. In future years we will continue to 
take feedback from shareholders and their representatives.

DAVID WILLIS

CHAIRMAN OF THE HUMAN RESOURCES AND REMUNERATION COMMITTEE 

2013 REMUNERATION REPORT - AUDITED
This  Remuneration  report  is  prepared  for  consideration  by  shareholders 
at  the  2013  Annual  General  Meeting  of  the  Bank.    It  outlines  the  overall 
remuneration strategy, framework and practices adopted by the Consolidated 
Entity for the period 1 September 2012 to 31 August 2013 and has been 
prepared in accordance with Section 300A of the Corporations Act 2001 and 
its regulations.

Contents

1.  Key management personnel

2.  Remuneration governance

3.  Remuneration policy 

4.  Executive remuneration framework

5.  Non-executive Director remuneration framework

6.  Remuneration disclosures

7.  Executive contracts 
8.   Senior Manager’s options and rights

KMP  include  those  Directors  and  executives  that  have  authority  and 
responsibility for planning, directing and controlling the activities of the Bank 
and the Consolidated Entity. 

The KMP for the financial year ended 31 August 2013 are as follows:

(i)  Directors

Current
Roger Davis 

Chairman (Non-executive) 

Stuart Grimshaw 

Managing Director and Chief Executive Officer

Steve Crane 

Carmel Gray 

Director (Non-executive) 

Director (Non-executive) 

Michelle Tredenick 

Director (Non-executive) 

David Willis 

Director (Non-executive) 

Richard Haire 

Director (Non-executive)

Neil Berkett 

Director (Non-executive) (appointed 30 July 2013)

Former
Neil Summerson 

 Retired as Chairman (Non-executive) on 28 May 
2013 and as a Director on 30 July 2013

John Reynolds  

 Retired as Director (Non-executive) 
on 13 December 2012

(ii)  Executives
Current
Jon Sutton 

Chief Operating Officer

Anthony Rose 

Chief Financial Officer 

Peter Deans 

Chief Risk Officer

Brendan White 

 Group Executive, Business Banking, Agribusiness & 
Financial Markets 

Matthew Baxby 

Group Executive, Retail and Online Banking

Karyn Munsie 

Julie Bale 

Brian Bissaker 

Former

Chris Nilon 

Renato Mazza 

 Group Executive, Corporate Affairs,  
Investor Relations & Government Relations  
(appointed 19 November 2012)

 Chief Information Officer  
(appointed 17 December 2012)

 Chief Executive Officer, Virgin Money 
(appointed 30 April 2013)

 Group Executive, IT & Operations  
(until 20 December 2012)

 Group Executive, Insurance  
(until 27 February 2013)

2.  Remuneration Governance

The Human Resources & Remuneration Committee makes recommendations 
to  the  Board  on  remuneration  policies  and  Directors’  and  executives’ 
remuneration  (which  includes  the  Company  Secretary).  This  Committee 
considers  remuneration  issues  regularly  and  obtains  advice  from  external 
independent remuneration specialists to assist in its deliberations.  

Under  the  Consolidated  Entity’s  Human  Resources  &  Remuneration 
Committee Charter, the Committee undertakes to do the following: 

• 

 Conduct  annual  reviews  of  the  Consolidated  Entity’s  Remuneration 
Policy  to  ensure  compliance  with  the  Consolidated  Entity’s  objectives 
and relevant standards;

21

DIRECTORS’ REPORT (CONTINUED)adjust to changes in the business cycle. 

The Board’s objective is to ensure remuneration packages properly reflect 
employees’  duties,  responsibilities  and  levels  of  performance,  as  well  as 
ensuring  that  remuneration  attracts  and  motivates  people  of  the  highest 
calibre.  The  Consolidated  Entity’s  executive  reward  structure  is  therefore 
designed to:

•     Incentivise  executives  to  pursue  the  short  and  long-term  growth  and 
success  of  the  Consolidated  Entity  within  an  appropriate  risk  control 
framework;

•      Demonstrate  a  clear  relationship  between  executive  performance  and 

remuneration;

•     Provide sufficient rewards to ensure the Consolidated Entity attracts and 
retains suitably qualified and experienced executives for key roles; and

•     Ensure that an element of these rewards is deferred to assist in ensuring 

appropriate risk based decision making and behaviour.

4.  Executive Remuneration Framework

The  remuneration  structure  in  place  for  the  KMP  (including  the  MD)  is 
consistent with the Consolidated Entity’s Remuneration Policy and is based 
on  a  total  remuneration  approach  comprising  an  appropriate  mix  of  fixed 
(salary and benefits) and variable pay in the form of cash and equity-based 
incentives. This equity portion is delivered over time and subject to continued 
tenure  of  the  participant,  the  performance  of  the  Consolidated  Entity  and 
compliance gateways. 

4.1 Current remuneration framework

Total remuneration for the KMP (including the MD) consists of the following 
three components:

•    fixed remuneration;

•      short  term  incentives  -  at-risk  remuneration  consisting  of  cash  and 

equity; and

•    long term incentives - at-risk equity remuneration.

4.2 Fixed remuneration

The  KMP  (including  the  MD)  are  offered  a  competitive  fixed  component 
of  pay  and  rewards  that  reflect  the  core  performance  requirements  and 
expectations of their roles. 

The level of fixed remuneration is approved by the Board and reviewed at 
least  annually,  with  reference  to  market  data  provided  by  remuneration 
consultants, to ensure that it has regard to remuneration within the financial 
services  sector  and  those  organisations  serving  similar  customers.   There 
was no increase to fixed remuneration for all KMP in FY 2013.

KMP’s fixed remuneration is set out in Table 10 of this report.

•      Review  and  provide  recommendations  to  the  Board  on  remuneration, 
recruitment,  retention  and  termination  policies  and  procedures  for 
senior executives;

•     Review  and  provide  annual  recommendations  to  the  Board  on  the 
individual  remuneration  arrangements  of  the  MD,  KMP  and  risk  and 
governance personnel (“Responsible Persons”);

•     Review  and  provide  annual  recommendations  to  the  Board  on  the 
remuneration  principles  for  employees  in  Group  Risk,  Credit,  Finance 
and Legal functions on a group basis;

•      Review and provide recommendations to the Board on the remuneration 
of any employees specified by Australia Prudential Regulation Authority 
(“APRA”) as KMP or Responsible Persons;

•     Review and provide recommendations to the Board on the remuneration 
for all remaining groups of employees not otherwise specified;  and

•     Consider  and  approve  Non-Executive  Director  (“NED”)  remuneration, 
including  ensuring  that  the  structure  of  NED  remuneration  is  clearly 
distinguished from senior executives.

The  Human  Resources  &  Remuneration  Committee  has  undertaken  to 
ensure  that  the  Remuneration  Policy  continues  to  adequately  support  the 
Consolidated Entity’s overall risk management framework.  This has resulted 
in  a  review  of  the  STI  policy  being  conducted  during  FY  2013,  as  well  as 
the introduction of STI deferral into restricted shares for all KMP from the 
FY 2013 award (subject to shareholder approval).  The Human Resources & 
Remuneration Committee meets at least six times per year and in the 2013 
financial year nine meetings were held.

2.1 Use of External Advisors and Remuneration Consultants

Where  necessary,  the  Board  seeks  advice  from  independent  experts  and 
advisors including remuneration consultants. Remuneration consultants are 
engaged  by  and  report  directly  to  the  Human  Resources  &  Remuneration 
Committee which ensures, upon engagement, that the appropriate level of 
independence exists from the Consolidated Entity’s management.  Where the 
consultant’s engagement requires a recommendation, the recommendation 
is  provided  to,  and  discussed  directly  with  the  Chairman  of  the  Human 
Resources  &  Remuneration  Committee  to  ensure  management  cannot 
unduly influence the outcome.  

During the year, the Board paid an amount of $60,060 to Egan Associates in 
respect of remuneration advice covering a number of remuneration related 
issues  including  benchmarking  and  determination  of  pay  for  the  MD  and 
KMPs.    Egan Associates  provided  no  advice  directly  to  management. The 
Board is satisfied that remuneration advice made during the year are free 
from undue influence by members of KMP to whom the advice relate.

3.  Remuneration Policy

The remuneration arrangements for the Consolidated Entity employees are 
designed  to  be  competitive  in  each  of  the  markets  in  which  it  competes 
for  talent  and  to  vary  accordingly  from  business  to  business,  function  to 
function  and  among  individuals.  Fundamental  to  all  arrangements  is  that 
they  contribute  to  the  achievement  of  short  and  long-term  objectives, 
enhance shareholder value, avoid unnecessary or excessive risk-taking and 
discourage behaviours that are contrary to the Consolidated Entity’s stated 
values.  The  Human  Resources  &  Remuneration  Committee  monitors  and 
reshapes  remuneration  programs  to  support  these  underlying  objectives, 
respond to proposed and enacted legislation and regulatory initiatives and 

22

2013 Annual Report2013 REMUNERATION REPORT (CONTINUED)

4.3 Short term incentive - At-risk cash remuneration

The target award for each participant is stated as a percentage of total fixed 
remuneration.    For  the  2013  STI  Plan,  the  STI  opportunity  ranges  are  as 
follows:

MD

COO,GE Business Banking, Agribusiness & Financial 
Markets, GE Retail and Online Banking, GE Virgin Money

CRO & CFO

Other KMP

Table 1 provides an overview of the 2013 STI plan.

0 – 150%

0 – 140%

0 – 100%

0 – 100%

KMP, Responsible Persons and Senior Management participate in the 2013 
STI  Plan  under  which  the  participants  receive  payments  in  accordance 
with specified quantifiable results and within appropriate risk management 
parameters. The short term incentive links individual performance with that 
of the Consolidated Entity.  It is designed to ensure that the participants have 
a performance focussed work environment whilst exercising an appropriate 
level of risk.

Business  objectives  and  the  STI  Plan  design  features  are  reviewed 
annually  by  the  Human  Resources  and  Remuneration  Committee  prior  to 
the  commencement  of  the  plan  year.    Adjustments  to  the  STI  Plan  have 
been made in FY 2013 to ensure the inclusion of consistent KPIs from the 
Executive team down throughout the Consolidated Entity, as well as improved 
alignment  between  the  business  objectives  going  forward,  and  individual 
KPIs of the MD and Executive team.  

The  Board  has  also  reviewed  the  newly  implemented  deferral  mechanism 
and determined that (subject to appropriate shareholder approvals) deferral 
for the KMP (including the MD) will be into shares subject to restrictions on 
disposal from the FY 2013 STI award. The restricted shares will deliver the 
participants dividends, but also provide an additional incentive to act in the 
shareholder’s  long-term  interest  over  the  deferral  period.   The  decision  to 
release deferrals will be at the complete discretion of the Board and it may 
request advice from the CRO.

Table 1

2013 STI Plan

Participants

Link between 
performance  
and award

2013 STI Plan

The 2013 STI Plan is an incentive plan under which participants have the opportunity to receive amounts in cash and equity, having 
regard for quantifiable results achieved within appropriate risk management parameters.

KMP (including the MD), Responsible Persons and Senior Management, being those individuals who have the ability to influence 
achievement of the Board’s objectives.  KMP will have a higher STI opportunity and proportion of STI tied to the financial performance 
of the Consolidated Entity than other less senior participants. 

The performance hurdles for the KMP include:

•  The Consolidated Entity’s performance against target NPAT;

•  The Consolidated Entity’s cost to income ratio;

•  Individual performance criteria; and

•  Adherence with the Consolidated Entity’s risk framework and expected behaviours.

Net Profit After Tax

The NPAT hurdle is included as it is a direct and transparent measure of the financial performance of the Consolidated Entity.  As the 
level of NPAT increases, the quantum of STI payable in respect of the NPAT component increases. 

NPAT also acts as a gateway for the other performance measures in the STI.  Achievement of a threshold of 90% of target NPAT will 
enable payment under the other measures based on performance against each specific measure.  If performance does not meet the 
NPAT threshold, no payment will be made in respect of the NPAT hurdle and payments under the other measures will be at the sole 
discretion of the Board.  In exercising this discretion the Board will have regard for a range of factors including performance against 
the specific measures and TSR over the period.

Cost to Income Ratio

Participants  will  receive  a  percentage  of  the  STI  payment  if  the  Consolidated  Entity  achieves  its  budgeted  cost  to  income  ratio, 
increasing on a sliding scale as the ratio improves and decreasing as performance deteriorates.

The cost to income ratio is included as a measure within the STI to assist in driving cost management and discipline and align 
participants  with  the  financial  growth  of  the  Consolidated  Entity.    This  measure  directly  aligns  with  the  operational  excellence 
component of the Consolidated Entity’s strategy.

23

DIRECTORS’ REPORT (CONTINUED)2013 REMUNERATION REPORT (CONTINUED)

4.3 At-risk cash remuneration (continued)

Table 1

2013 STI Plan

Link between 
performance  
and award (continued)

Individual performance criteria

Personal performance measures are agreed annually and will generally be role specific.  Individual performance criteria consider 
multiple factors including individual behaviours, the business results and/or strategic accomplishments of the business or function, 
and people management.  These measures are selected to reflect the Consolidated Entity’s short-term and long-term strategy.  The  
KPIs for each participant are reviewed and moderated, where necessary by the Human Resources and Remuneration Committee. 
Risk framework and expected behaviours

Participants are expected to demonstrate behaviours that reflect values and objectives of the Consolidated Entity as approved by the 
Board, including adherence with the Consolidated Entity’s overall risk framework.

The STI continues to include specific risk KPI’s designed to ensure specified quantifiable results are achieved within appropriate 
risk management parameters. The risk framework includes individual risk KPI’s and group KPI’s and are subject to Board oversight.  
Failure to meet the risk KPI’s will result in modification, suspension or withdrawal of STI and will impact the participant’s deferred 
amount, providing a mechanism for claw-back, where appropriate.

Performance period

Performance  will  be  assessed  over  the  financial  year.    Payments  under  the  STI  will  generally  be  made  in  October,  following 
assessment of performance over the relevant performance period.

Deferral

Forfeiture

Once any STI payment exceeds $100,000, 50% of the total amount awarded is deferred.  For KMP (including the MD), the deferral is 
into restricted shares (subject to shareholder approval) for a period of 2 years (50% vesting at the end of year 1 and 50% at the end 
of year 2).  Restricted shares are ordinary BOQ shares held by a trustee on behalf of participants and subject to disposal restrictions 
and eligible for receipt of dividends.  The Board determined that delivery in equity would further align the KMP with shareholders.

The restricted shares will be released to the individual at the end of the deferral period subject to continued employment and the 
Board determining that no “claw-back” events have occurred.  The KMP are entitled to receive dividends on the restricted shares and 
have shareholder voting rights.  The Board retains discretion to determine what constitutes a “claw-back” event but such events can 
include breaches of risk KPI’s and instances where there has been a material misstatement in the financial statements. 

The  STI  award,  including  any  outstanding  deferred  portion,  is  to  be  forfeited  where  the  participant  (other  than  the  MD)  ceases 
employment  with  the  Consolidated  Entity  for  reasons  other  than  death,  retirement  or  genuine  redundancy.    The  Board  retains 
discretion over the restricted share clawbacks.  The MD’s restricted shares will lapse on termination of employment other than in 
instances where he is terminated after a Fundamental Change in his role or is terminated on notice.  Under these circumstances, 
the restricted shares will be held and vest according to their vesting schedule. 

The deferred portion of a MD / KMP STI award may also be forfeited where the Board determines that risk conditions have not been 
met during the deferral period. Advice may be sought from the CRO in making this determination.

4.3.1 Performance against STI awarded

The STI awarded in FY 2013 was determined on the basis of the Consolidated Entity’s performance, the individual executive’s performance and TSR over the 
financial year ended 31 August 2013, and are therefore deemed to be attributable to that financial year, although payment will not occur until October 2013 and 
beyond for the deferred portion of STI.   In considering the Consolidated Entity’s performance for the FY2013 STI plan, the Board had regard to the following:

Statutory net profit/(loss) after tax
Cash net profit after tax
Cash diluted earnings per share
Cash profit before bad debts
Cash cost to income ratio
Share price
Dividends paid

2013
$185.8m
$250.9m
76.0c
$477.4m
44.3%
$9.60
$179.9m

2012
$(17.1m)
$30.6m
7.9c
$443.5m
45.7%
$7.55
$151.7m

2011
$158.7m
$176.6m
66.7c
$447.4m
44.5%
$7.48
$125.7m

2010
$181.9m
$197.0m
83.4c
$379.0m
45.8%
$9.83
$120.8m

2009
$141.1m
$187.4m
98.4c
$315.0m
49.9%
$11.65
$120.2m

The Board reviewed the Consolidated Entity’s performance, and the performance of the MD and each KMP against individual KPIs (gateway, financial and non-
financial) agreed for each role. The Board discussed all of these inputs with a balance between actions and shareholder returns.  During the year, the Consolidated 
Entity improved its cash profit before bad debt by 8%, cost to income ratio reduced by 1.4%, earnings per share increased by 862%, bad and doubtful debt reduced 
by 71% and its statutory net profit after tax improved by 1187%  The share price increased from $7.55 at the beginning of the year to $9.60 at the end of the 
year.  During the 12 months to 31 August 2013, the cash earnings return to shareholders was 9.4%. 

Based on this the STI award for the MD was paid at 75% of opportunity. The KMP were paid at between 45% and 75% of STI opportunity. All STI awards are pro 
rata based on length of service during the 12 month period.

24

2013 Annual Report2013 REMUNERATION REPORT (CONTINUED)

4.4 At-risk equity remuneration

The Board reviews the structure and quantum of the  long-term  incentives 
on an annual basis to ensure their effectiveness, and recognise the potential 
impact of participants on the Consolidated Entity’s future performance.  The 
granting of equity assists to align the interests of the Executive with those 
of the shareholder.

Executives,  including  the  MD,  participate  in  the  2013 Awards  Rights  Plan 
under  which  the  participants  receive  rights  to  acquire  shares  at  zero  cost 
subject to achievement of performance and service conditions. No amount 
is payable by employees for the grant or exercise of these award rights.  The 
Awards Rights Plan was approved by shareholders on 11 December 2008 
and further ratified at the AGM on 8 December 2011. 

There are two types of award rights that can be granted to executives under 
the  plan,  Performance  Award  Rights  (“PARs”)  and  Deferred  Award  Rights 
(“DARs”).  Eligibility, quantum and mix of DARs and PARs varies based upon 
a participant’s accountabilities, contribution, potential and seniority.

Grants  of  PARs  to  executives  align  their  interests  with  those  of  the 
Consolidated  Entity  and  its  shareholders.  This  includes  encouraging 
behaviour that supports the risk management framework and the long-term 
financial  soundness  of  the  Consolidated  Entity  that  in  turn  supports  long-
term  performance.    PARs  have  performance  hurdles  which  will  allow  the 
Board  to  ensure  that  incentives  are  aligned  with  the  Consolidated  Entity’s 
future strategies and the interests of shareholders.  

Table 2 provides an overview of the 2013 PARs Plan.

DARs  are  awarded  to  a  broader  group  of  employees  and  are  designed  to 
promote employee retention and productivity. The number of DARs awarded 

Table 2

Performance Award Rights (PARs)

to an individual employee depends on their position and relative performance 
and  potential  as  determined  under  the  normal  performance  review  and 
development process undertaken for all employees. 

Table 3 provides an overview of the 2013 DARs Plan.

The maximum LTI award for each KMP participant is stated as a percentage 
of the executive’s total fixed remuneration. For the 2013 LTI Plan the Board 
worked to a maximum face value of 15% of fixed remuneration for DARs and 
100% of fixed remuneration for PARs.

In FY 2013, all KMP participating in the LTI plan received PARs, subject to 
the TSR hurdle outlined in Table 2, and a smaller number of DARs.  The MD 
received only PARs under the 2013 Awards Rights Plan.  

There  are  no  voting  rights  attached  to  PARs  and  DARs  awards.    Upon 
exercise of Award Rights, participants receive BOQ ordinary shares to which 
voting rights are attached.

Through  its  security  trading  policy  the  Consolidated  Entity  has  guidelines 
restricting Directors and Executives dealing in Consolidated Entity securities. 
This  policy  includes  margin  lending  and  hedging  of  risk  associated  with 
directors’  and  executives’  ownership  of  Consolidated  Entity  securities. 
All  employees  are  prohibited  from  entering  into  hedging  arrangements  in 
relation to their unvested employee shares, securities or options.

The 2008 PARs tested in October 2011 did not vest at all, the 2009 PARs 
which were tested in October 2012 vested at 50%.

Further  details  of  the  nature  and  amount  of  the  major  elements  of 
remuneration paid to each Director and KMP are detailed in Section 8.

2013 PARs Plan

Grants of PARs are made to KMP (including the MD) and other identified key senior executives due to the pivotal role they play in 
achieving the longer-term business goals of the Consolidated Entity. The Board believes that part of the rewards for their services to 
the Consolidated Entity should be performance-based, at risk and should involve equity interests in the Consolidated Entity. 

Participants

MD, KMP and other identified key senior managers.

Link between 
performance and award

PARs vest based on the Consolidated Entity’s TSR performance measured against a Peer Group over a 3 year period.  

The Peer Group consists of the S&P / ASX 200 companies, excluding selected entities in the resources, real estate investment trusts, 
offshore headquartered telecommunications, energy and utilities sectors, and incorporating such other inclusions and exclusions as 
the Board considers appropriate. No changes have been made to this group since implementation of the scheme in 2008 other than 
to reflect companies moving in or out of the ASX 200 or being delisted. 

TSR  is  a  measure  of  the  entire  return  a  shareholder  would  derive  from  holding  an  entity’s  securities  over  a  period,  taking  into 
account factors such as changes in the market value of the securities and dividends paid over the period.  The Board has selected 
performance against TSR because it reflects the returns made to shareholders relative to other comparable securities and provides 
a meaningful reward for executives where they outperform peers.

Vesting schedule

One half of an employee’s PARs vest if the Consolidated Entity’s TSR performance over the 3 year holding period is in the top 50% of 
the Peer Group. All of the PARs vest if the Consolidated Entity’s TSR performance is in the top 25%. For TSR performance between 
those targets, a pro-rata of the PARs between one half and 100% would vest.

None of the PARs vest if the Consolidated Entity’s TSR performance is in the bottom 50% of the Peer Group.

Performance period

The performance period is 3 years.

25

DIRECTORS’ REPORT (CONTINUED)2013 REMUNERATION REPORT (CONTINUED)

4.4 At-risk equity remuneration (continued)

Table 2

Forfeiture

Performance Award Rights

If an employee ceases employment for serious misconduct involving fraud or dishonesty, their PARs (whether exercisable or not) will 
lapse. If an employee resigns or is terminated for other reasons, vested PARs may at the Boards option be exercised within 90 days of 
the employee ceasing employment.  

PARs which are not vested may, at the Board’s discretion, vest on a pro rata basis and become exercisable if the employment ceases for 
reasons including a transfer of employment to an Owner-Managed Branch (“OMB”), retirement, redundancy, death, total and permanent 
disablement.  Otherwise,  unvested  PARs  will  lapse  on  cessation  of  employment  for  all  KMP  other  than  the  MD  and  CRO  with  Board 
approval.

Upon termination, unvested PARs held by the MD and CRO will remain on-foot and vest according to the vesting schedule and subject 
to the performance hurdles.  This ensures that these key executives remain aligned to and have regard for the financial performance of 
the Consolidated Entity post-employment. 

Table 3

Deferred Award Rights

2013 DARs Plan

Grants of DARs are generally awarded to a broader group of employees and are designed to promote employee retention and productivity.  
A small number of DARs were granted to KMP (other than the MD) as part of the LTI arrangements during FY 2013.

Participants

Broader employee group which can include the MD and KMP.

Link between 
performance and 
award

DARs are linked with continued employment and adherence to risk management principles with the intent on focussing employees on the 
Consolidated Entity’s performance and potential.  The vesting conditions for DARs include continued employment with the Consolidated 
Entity and meeting risk parameters. 

Vesting schedule

DARs granted during FY2013 vest proportionately over 3 years in the ratio of 20% (end Year 1), 30% (end Year 2) and 50% (end Year 3).

Forfeiture

If an employee ceases employment for serious misconduct involving fraud or dishonesty, their DARs (whether exercisable or not) will 
lapse. If an employee resigns or is terminated for other reasons, vested DARs may generally be exercised within 90 days of the employee 
ceasing employment.  

DARs which are not vested may, at the Board’s discretion, vest on a pro rata basis and become exercisable if the employment ceases 
for reasons including a transfer of employment to an OMB, retirement, redundancy, death, total and permanent disablement. Otherwise, 
unvested DARs will lapse on cessation of employment. 

26

2013 Annual Report2013 REMUNERATION REPORT (CONTINUED)

4.4.1 Vesting of LTI in FY2013

PARs or DARs that were granted under the LTI in prior years vested during 
the current financial year in line with the relevant award rights plans.

4.5 Historical Equity Plans

The Consolidated Entity has a legacy Senior Manager Option Plan (“SMOP”).  
No  grants  were  made  under  the  SMOP  in  FY  2013,  however  a  brief 
explanation has been included in the report due to options under the SMOP 
remaining on issue during part of FY2013.

Each option under the SMOP conveys the right to acquire one ordinary fully 
paid share on exercise, after payment to the Consolidated Entity of an exercise 
price. The ability to exercise options under the SMOP was conditional upon 
the  Consolidated  Entity  achieving  specific  performance  hurdles  relating  to 
diluted EPS growth of the Consolidated Entity.  

On 1 November 2012, all outstanding options under the SMOP lapsed such 
that there are no longer any outstanding options under the SMOP as at 31 
August 2013. 

5.   Non-Executive Director  

Remuneration Framework

NEDs fees are set based upon the need to attract and retain individuals of 
appropriate calibre.  Fees are reviewed annually by the Human Resources and 
Remuneration Committee having regard to advice provided by independent 
remuneration specialists to ensure market comparability.  

The  Chairman’s  fees  are  determined  independently  to  the  fees  of  other 
directors  and  are  also  based  upon  information  provided  by  independent 
remuneration specialists.  The Chairman is not present at any discussions 
relating to the determination of his own remuneration.

In order to maintain independence and impartiality, NEDs do not receive any 
performance related remuneration.

Fee Pool

NED  fees  are  determined  within  an  aggregate  fee  pool  limit,  which  is 
periodically  recommended  for  approval  by  shareholders.  The  maximum 
currently  stands  at  $2,200,000  (inclusive  of  superannuation)  and  was 
approved by shareholders on 9 December 2010.  

There was no increase in directors’ fees for the 2013 financial year and the 
prior financial year as the Board wanted to see an improved performance for 
shareholders before requesting an increase.

Directors’ Annual Fees 

Directors’  fees  are  generally  reviewed  every  three  years  and  may  be 
increased only by CPI annually during the interim period.  The current NEDs  
fees comprise:

Directors’ Annual Fees

Chairman 
$

Members/ 
Directors 
$

Fixed component of remuneration for Directors (1)

-

135,000

Chairperson (1) (2)

355,000

-

Additional remuneration is paid to Non-Executive  
Directors for committee work:

Audit Committee

Risk Committee

45,000

17,500

45,000

17,500

Corporate Governance Committee (3)

15,000

10,000

Human Resources and Remuneration 
Committee

Nomination Committee (3)

Budget Committee

Investment Committee

Due Diligence Committee

25,000

10,000

-

6,000

2,250

1,500(4)

2,250

1,500(4)

2,250

1,500(4)

Information Technology Committee

20,000

10,000

(1)  Committee members received one fee for serving on both the Bank and the subsidiary committees. 
During the financial year the St Andrew’s committee was established and separate fees were received 
for serving on the Bank and St Andrew’s committees. 
(2)  The Chairman receives no additional remuneration for involvement with committees. 
(3)  During the financial year the Corporate Governance Committee and Nomination Committee merged 
into one committee - Nomination and Governance Committee.  
(4)  Per deliberative meeting.

Equity Participation
NEDs do not receive shares, award rights or share options.

Retirement Benefits 
NEDs  are  no  longer  provided  with  retirement  benefits  apart  from  statutory 
superannuation. The  accumulated  value  of  NED  retirement  benefits  was  frozen 
effective  from  31  August  2003.    The  balance  of  the  accrued  benefits  was 
increased annually by an amount equivalent to the increase in CPI.  The balance 
of  the  accrued  benefits  is  nil  at  31  August  as  the  final  benefit  was  paid  this 
financial year.

6.  Remuneration disclosures
The  MD  and  KMP  receive  a  mix  of  cash,  deferred  equity  and  long  term 
incentives  which  is  tested  over  the  following  three  years,  depending  on 
service  and  performance.    To  assist  shareholders  in  understanding  the 
actual amount of remuneration an executive received in the financial year in 
review, the Board has again included in the remuneration disclosures a table 
that provides a summary of the remuneration that the MD and KMP actually 
received in relation to the 2013 financial year. 

6.1 Non-Statutory remuneration disclosure
The tables below sets out:

•     fixed  remuneration  (base  remuneration,  fringe  benefits  and  employer 

superannuation contributions);

•     variable cash remuneration (split between the portion of the 2013 STI 
paid in October 2013 and excluding the portion of the STI deferred until 
FY 2014 and FY 2015); 

•    Other benefits and termination benefits; and
•      the  value  of  previous  years’  long  term  incentive  awards  that  vested 

during the 2013 financial year. 

These are non-statutory disclosures. The statutory disclosures for the year 
ended 31 August 2013 are provided in Tables 6 to 9 and differ to these non-
statutory disclosures.

27

DIRECTORS’ REPORT (CONTINUED)2013 REMUNERATION REPORT (CONTINUED)

6.  Remuneration disclosures (continued)

Table 4 Non-statutory disclosures - STI disclosure for the MD, current and former KMP in relation to the FY 2013

STI at Target  

Maximum STI Potential (1)

STI Paid (2)

STI Deferred Portion (3)

$

%

%

$

%

$

Current

Stuart Grimshaw

1,125,000

Jon Sutton

Anthony Rose

Peter Deans

Brendan White

Matthew Baxby

Karyn Munsie

Julie Bale 

Brian Bissaker

525,000

331,250

318,000

450,000

393,750

233,200

185,500

412,500

150%

140%

100%

100%

140%

140%

100%

100%

140%

50%

50%

50%

50%

50%

50%

50%

50%

50%

703,125

367,500

213,750

210,950

287,350

247,950

128,900

79,200

60,950

50%

50%

50%

50%

50%

50%

50%

50%

50%

703,125

367,500

213,750

210,950

287,350

247,950

128,900

79,200

60,950

Additional information – Non Statutory Remuneration Methodology
(1)  The maximum STI  is represented as a percentage of fixed remuneration.  The minimum STI potential is zero.
(2)  Represents 50% of the annual STI award payable as cash in recognition of performance for the year ended 31 August 2013.
(3)   This represents 50% of the STI award that is deferred until 1 October 2014 (50%) and 1 October 2015 (50%).  The deferred awards are subject to Board review at the time of payment and 

are deferred into restricted shares subject to vesting conditions.

Table 5 Non-statutory disclosures - Cash Remuneration received by the MD, current and former KMP in relation to the FY 2013

Previous Years’ Awards that Vested 
during 2013 (3)

Awards rights Forfeited / 
Lapsed during 2013 (4)

Base plus 
superannuation 
$ (1)

2013 STI 
Performance 
$ (2)

Total Cash Payments in 
relation to the 2013 year 
$

Deferred Cash 
Awards 
$

Deferred Equity 
Awards  
$

LTI Awards 
$

Current

Stuart Grimshaw

1,293,464

Jon Sutton

Anthony Rose

Peter Deans

Brendan White

Matthew Baxby

Karyn Munsie

Julie Bale 

Brian Bissaker

Former

Renato Mazza

Chris Nilon 

708,017

616,211

609,028

600,098

529,234

361,780

249,387

190,298

183,811

116,245

703,125

367,500

213,750

210,950

287,350

247,950

128,900

79,200

60,950

-

-

1,996,589

1,075,517

829,961

819,978

887,448

777,184

490,680

328,587

251,248

183,811

116,245

-

-

-

48,500

-

25,750

-

-

-

-

971,098

367,868

-

685,887

396,968

-

-

-

-

-

-

-

-

-

-

-

-

30,000

-

42,620

51,151

(776,613)

(908,995)

(1)  Base Remuneration and Superannuation make up an Executive’s fixed remuneration.
(2)   This is the 50% of the 2013 STI for performance during the 12 months to 31 August 2013 (payable October 2013). The remaining 50% is deferred into restricted shares, 50% released at 

12 months and 50% released at 24 months subject to approval of the Board.

(3)   The value of all deferred cash (to be paid in October 2013) and / or equity awards (closing share price on vesting date) that vested during 2013 financial year. This includes the value of the 
award that vested, plus any interest and / or dividends accrued during the vesting period. This excludes deferred equity awards granted in previous years which have not vested in FY13.

(4)  The value of any deferred cash and / or equity awards (closing share price on forfeited / lapsed date )that were forfeited / lapsed during the 2013 financial year.

28

2013 Annual Report2013 REMUNERATION REPORT (CONTINUED)
6.2 Statutory disclosures

The following tables include details of the nature and amount of each major element of the remuneration of each Director and KMP of the Consolidated Entity, 
calculated in accordance with accounting standards.  The amounts shown in Table 6 to Table 9 below may differ from those shown above in Table 4 and Table 5.

Table 6 Director’s Remuneration

Details of the nature and amount of each major element of the remuneration of each Director of the Consolidated Entity are as outlined in the table below.

Salary  and fees 
$

STI at risk 
$

Short-term
Non-Monetary 
benefits (1) 
$

Other cash benefits (2) 
$

Total 
$

Post-employment 

Other  

long-term  

Termination benefits

Share based payments

Rights(5) 

$

Shares and units 

$

 1,276,857

1,040,972

703,125

484,000

 79,807 

80,907

 -

520

2,059,789

1,606,399

 3,389 

1,426

 526,996 

292,969

2,899,750 

193,237

1,814,042

 161,379 

165,417

 250,429 

175,458

 194,410 

207,750

 187,000 

166,651

 172,717 

170,619

 214,875 

55,895

 14,719 

 64,792 

218,208

137,500

288,668

355,000

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

 -   

-

-

 -   

-

 -   

-

 -   

-

 -   

-

-

-

 -

-

 -   

-

 -   

 -   

-

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

 -   

-

-

 -   

-

 161,379 

165,417

 250,429 

175,458

 194,410 

207,750

 187,000 

166,651

 172,717 

170,619

 214,875 

55,895

 14,719 

 64,792 

218,208

137,500

288,668 

355,000

(3)

$

 16,607 

12,980

 14,447 

14,888

 19,198 

15,791

 16,698 

15,939

 16,539 

14,981

 15,542 

15,300

 16,806 

5,031

 1,131 

 6,863 

15,939

12,375

 14,119 

15,939

(4)

$

 -   

 -   

 -   

 -   

 -   

 -   

 -   

-

-

-

-

-

-

-

-

-

 -   

$

 -

-

 -   

 -   

 -   

 -   

 -   

 -   

 -   

-

-

-

-

-

-

-

-

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

-

-

-

-

-

-

-

-

-

 -   

 -   

 1,415 

44,621

 178,045 

S300A (1)(e)(i)  

Proportion of 

remuneration 

performance 

related

S300A (1)(e)(vi) 

Value of options 

and rights as 

proportion of 

remuneration

Total

$

 175,826 

180,305

 269,627 

191,249

 211,108 

223,689

 203,539

181,632

 188,259 

185,919

 231,681 

60,926

 15,850 

 73,070 

234,147

194,496

480,832 

370,939

%

53%

37%

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

-

-

-

-

-

-

-

-

-

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

-

-

-

-

-

-

-

-

-

-

 -   

%

18%

11%

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

-

-

-

-

-

-

-

-

-

 -   

Executive Director

Stuart Grimshaw 
Managing Director 

Non-Executive Directors

Steve Crane

Roger Davis

Carmel Gray

Michelle Tredenick

David Willis

Richard Haire 

Neil Berkett 
(appointed 30 July 2013)

Former Directors

John Reynolds 
(retired 13 Dec 2012)

Bill Kelty 
(retired 31 July 2012)

Neil Summerson 
(retired 30 July 2013)

2013

2012

2013

2012

2013

2012

2013

2012

2013

2012

2013

2012

2013

2012

2013

2013

2012

2012

2013

2012

(1)  The Bank has also paid insurance premiums in respect of Directors’ and Officers’ Liability Insurance which is not reflected in the above table as there is no appropriate basis for allocation.

(2)  This includes accrued annual leave paid out on retirement.

(3)  This includes superannuation benefits, salary sacrificed benefits and interest which is accrued at the CPI rate on Director retirement benefits which was frozen effective from 31 August 2003.

(4)  Comprises long service leave accrued or utilised during the financial year.

(5)   The fair value of the options and rights is calculated at the date of grant using an industry accepted option pricing model and allocated to each reporting period evenly over the period from grant date to vesting date. 

The value disclosed is the portion of the fair value of the rights allocated to this period.

29

DIRECTORS’ REPORT (CONTINUED) 
Salary  and fees 

$

STI at risk 

$

Other cash benefits (2) 

Short-term

Non-Monetary 

benefits (1) 

$

 1,276,857

1,040,972

703,125

484,000

 79,807 

80,907

Executive Director

Stuart Grimshaw 

Managing Director 

Non-Executive Directors

Steve Crane

Roger Davis

Carmel Gray

Michelle Tredenick

David Willis

Richard Haire 

Neil Berkett 

(appointed 30 July 2013)

Former Directors

John Reynolds 

(retired 13 Dec 2012)

Bill Kelty 

(retired 31 July 2012)

Neil Summerson 

(retired 30 July 2013)

2013

2012

2013

2012

2013

2012

2013

2012

2013

2012

2013

2012

2013

2012

2013

2013

2012

2012

2013

2012

 161,379 

165,417

 250,429 

175,458

 194,410 

207,750

 187,000 

166,651

 172,717 

170,619

 214,875 

55,895

 14,719 

 64,792 

218,208

137,500

288,668

355,000

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

-

-

-

-

-

-

-

-

-

 -   

 -   

 -   

 -   

-

-

-

-

-

 -

-

-

 -   

 -   

 -   

-

-

-

 -   

$

 -

520

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

-

-

-

-

-

-

-

-

-

 -   

Total 

$

2,059,789

1,606,399

 161,379 

165,417

 250,429 

175,458

 194,410 

207,750

 187,000 

166,651

 172,717 

170,619

 214,875 

55,895

 14,719 

 64,792 

218,208

137,500

288,668 

355,000

Post-employment 
(3)

Other  
long-term  
(4)

$

$

 16,607 

12,980

 14,447 

14,888

 19,198 

15,791

 16,698 

15,939

 16,539 

14,981

 15,542 

15,300

 16,806 

5,031

 1,131 

 6,863 

15,939

12,375

 14,119 

15,939

 3,389 

1,426

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

 -   

-

-

 -   

-

$

 -

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

 1,415 

-

44,621

 178,045 

-

Termination benefits

Share based payments

Rights(5) 
$

Shares and units 
$

Total

$

 526,996 

292,969

2,899,750 

193,237

-

1,814,042

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

 -   

-

-

 -   

-

 175,826 

180,305

 269,627 

191,249

 211,108 

223,689

 203,539

181,632

 188,259 

185,919

 231,681 

60,926

 15,850 

 73,070 

234,147

194,496

480,832 

370,939

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

 -   

-

-

 -   

-

30

S300A (1)(e)(i)  
Proportion of 
remuneration 
performance 
related

S300A (1)(e)(vi) 
Value of options 
and rights as 
proportion of 
remuneration

%

53%

37%

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

 -   

-

-

 -   

-

%

18%

11%

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

 -   

-

-

 -   

-

2013 Annual Report2013 REMUNERATION REPORT (CONTINUED)

Table 7 Key Management Personnel Remuneration

Details of the nature and amount of each major element of the remuneration of each KMP of the Consolidated Entity are as outlined in the table below.

Short-term
STI at risk deferred (2) 

Other cash benefits (3) 

Executives

Jon Sutton (8) 

Anthony Rose (8)

Peter Deans (8)

Brendan White (8)

Matthew Baxby (8)

Karyn Munsie  
(appointed 19 November 2012)

Julie Bale  
(appointed 17 December 2012)

Brian Bissaker  
(appointed 30 April 2013)

Former Executives

Renato Mazza  
(until 27 February 2013)

Chris Nilon  
(until 20 December 2012)

2013

2012

2013

2012

2013

2012

2013

2012

2013

2012

2013

2013

2013

2013

2012

2013

2012

Salary  and fees 
$

STI at risk (1) 
$

 691,410 

111,704

 599,604 

74,401

 592,421

243,026

583,491 

244,371

512,627 

149,024

349,022 

367,500

-

213,750

-

210,950

97,000

287,350

179,000 (7)

247,950

51,500

128,900

238,396 

79,200

184,860 

60,950

 175,355 

350,418

110,881 

349,526

-

60,000

-

67,500

$

 -   

-

-

-

 -   

97,000

-

-

-

51,500

-

-

-

-

60,000

-

67,500

$

Total

$

Post-employment (4)

Termination benefits

Share based payments

Options and rights(6)

Shares and units

$

$

Other  

long-term  

(5)

$

 1,536 

158

 1,350 

108

 1,423 

356

 1,415 

340

 1,186 

207

 509 

 361 

 277 

5,112

-

-

11,636

$

 16,607 

2,461

 16,607 

1,830

 16,607 

6,695

 16,607 

6,151

 16,607 

4,337

 12,758 

 10,991 

 5,438 

 8,456 

15,823

 5,364 

15,821

$

 -   

-

-

-

-

-

 -   

 -   

 -   

 -   

 -   

 -   

 -   

Total

$

333,169

1,304,129

219,422

1,065,547 

496,062

1,502,883

829,072

1,244,025

471,058

536,388

78,577

 301,402 

25,436

 106,442 

31,104

 407,970 

185,530

 289,289 

87,543

 -   

132,798

171,416

117,647

87,896

-

206,050

213,680

176,367

126,947

45,199

 14,496 

25,740

369,184

 5,155 

 11,972   

268,652

 259,066 

(175,863) 

 317,452 

-

-

148,563

(47,525) 

85,342

-

-

-

-

 267,014 

639,916

 386,172

597,325

S300A (1)(e)(i)  

S300A (1)(e)(vi) Value 

Proportion of 

remuneration 

performance  

related

of options  

and rights as 

proportion of 

remuneration

%

25%

-

-

26%

31%

39%

29%

22%

31%

22%

32%

28%

27%

-

-

42%

37%

%

19%

24%

23%

12%

10%

6%

27%

22%

23%

19%

-

4%

2%

(66%)

23%

(12%)

14%

 49,808 

1,108,718

 435,793 

673,207 

2,235,861

7,471

 -   

-

 49,808 

20,881

 -   

-

 -   

-

 -   

 -   

 -   

 -   

-

-

-

119,175

813,354 

74,401

853,179

457,907

870,841 

423,371

760,577

252,024

477,922

317,596

245,810

175,355

470,418

110,881

484,526

(1)   STI at risk reflects 50% of the amounts paid or accrued in respect of the year ended 31 August 2013.  Refer to “Executive remuneration framework” for a discussion 

of the Bank’s short-term incentive arrangement.

(2)   STI at risk deferred reflects 50% of the amounts to be paid equally in respect of 31 August 2012 in year ended 31 August 2013 and 31 August 2014 for the 

compulsory two year deferral.  Refer to “Executive remuneration framework” for a discussion of the Bank’s short-term incentive arrangement.

(3)  This includes accrued annual leave paid out on retirement and other cash benefits.
(4)  This includes superannuation and salary sacrificed benefits.
(5)  Comprises long service leave accrued or utilised during the financial year.
(6)   The fair value of the options and rights is calculated at the date of grant using an industry accepted option pricing model and allocated to each reporting period evenly 

over the period from grant date to vesting date. The value disclosed is the portion of the fair value of the options and rights allocated to this reporting period. 

(7)   This represents 100% of the 2012 STI at risk. This is a contractual obligation only for the first year of employment, subsequent amounts will revert to normal deferral 

arrangements. 

(8) The prior year figures variability are dependent on the executives start date and relate to part years.

31

DIRECTORS’ REPORT (CONTINUED) 
 
 
 
 
 
Salary  and fees 

STI at risk (1) 

Short-term

STI at risk deferred (2) 

Other cash benefits (3) 

367,500

 -   

 49,808 

1,108,718

Executives

Jon Sutton (8) 

Anthony Rose (8)

Peter Deans (8)

Brendan White (8)

Matthew Baxby (8)

Karyn Munsie  

(appointed 19 November 2012)

Julie Bale  

(appointed 17 December 2012)

Brian Bissaker  

(appointed 30 April 2013)

Former Executives

Renato Mazza  

(until 27 February 2013)

Chris Nilon  

(until 20 December 2012)

2013

2012

2013

2012

2013

2012

2013

2012

2013

2012

2013

2013

2013

2013

2012

2013

2012

$

 691,410 

111,704

 599,604 

74,401

 592,421

243,026

583,491 

244,371

512,627 

149,024

349,022 

 175,355 

350,418

110,881 

349,526

213,750

210,950

97,000

287,350

179,000 (7)

247,950

51,500

128,900

$

-

-

-

-

238,396 

79,200

184,860 

60,950

 -   

97,000

51,500

$

-

-

-

-

-

-

-

-

-

-

-

60,000

60,000

67,500

67,500

7,471

 -   

 49,808 

20,881

$

-

-

-

 -   

 -   

 -   

 -   

 -   

 -   

-

-

-

Total

$

119,175

813,354 

74,401

853,179

457,907

870,841 

423,371

760,577

252,024

477,922

317,596

245,810

175,355

470,418

110,881

484,526

Post-employment (4)

Other  
long-term  
(5)

$

$

 16,607 

2,461

 16,607 

1,830

 16,607 

6,695

 16,607 

6,151

 16,607 

4,337

 12,758 

 10,991 

 5,438 

 8,456 

15,823

 5,364 

15,821

 1,536 

158

 1,350 

108

 1,423 

356

 1,415 

340

 1,186 

207

 509 

 361 

 277 

-

5,112

-

11,636

S300A (1)(e)(i)  
Proportion of 
remuneration 
performance  
related

S300A (1)(e)(vi) Value 
of options  
and rights as 
proportion of 
remuneration

%

25%

-

26%

-

31%

39%

29%

22%

31%

22%

32%

28%

27%

-

42%

-

37%

%

19%

24%

23%

12%

10%

6%

27%

22%

23%

19%

-

4%

2%

(66%)

23%

(12%)

14%

Termination benefits

Share based payments

Options and rights(6)

Shares and units

$

$

Total

$

$

 -   

-

 -   

-

 -   

-

 -   

-

 -   

-

 -   

 -   

 -   

 435,793 

673,207 

2,235,861

78,577

 301,402 

25,436

 106,442 

31,104

 407,970 

185,530

 289,289 

87,543

 -   

132,798

171,416

117,647

87,896

-

206,050

213,680

176,367

126,947

45,199

333,169

1,304,129

219,422

1,065,547 

496,062

1,502,883

829,072

1,244,025

471,058

536,388

 14,496 

25,740

369,184

 5,155 

 11,972   

268,652

 259,066 

(175,863) 

-

 317,452 

-

148,563

(47,525) 

85,342

-

-

-

-

 267,014 

639,916

 386,172

597,325

32

2013 Annual Report 
 
 
 
 
 
REMUNERATION REPORT – AUDITED (CONTINUED)
6.3 Equity held by the MD and KMP

The movement during the 2013 financial year in the number of options and rights over ordinary shares held by each Executive Director and KMP, as part of their 
remuneration, are as follows:

Table 8 Movement in options and rights held by the MD and KMP during FY 2013

KMP

Current

Type

Grant Date

Stuart Grimshaw

2011 PARs 

Jon Sutton 

2012 DARs 

2013 PARs

2012 DARs 

2012 PARs 

13/10/2011 

18/12/2012 

01/03/2013

26/02/2012 

26/02/2012 

Restricted shares 

26/02/2012 

2012 DARs 

2012 PARs

Anthony Rose 

2012 DARs 

2012 PARs 

18/12/2012 

18/12/2012

29/02/2012 

29/02/2012 

Restricted shares 

29/02/2012 

Peter Deans 

2012 DARs 

2012 PARs

2012 PARs 

2012 DARs 

2012 PARs

Brendan White 

2012 DARs 

2012 PARs 

18/12/2012 

18/12/2012

10/05/2012 

18/12/2012 

18/12/2012

10/02/2012 

10/02/2012 

Restricted shares 

10/02/2012 

2012 DARs 

2012 PARs

Matthew Baxby

2012 DARs 

2012 PARs 

18/12/2012 

18/12/2012

01/02/2012 

01/02/2012 

Restricted shares 

01/02/2012 

2012 DARs 

2012 PARs

18/12/2012 

18/12/2012

Julie Bale

2013 DARs

18/12/2012

Brian Bissaker

2013 PARs

14/05/2013

Share 
Price at 
Grant  
Date  $

8.10 

7.26 

9.13

7.48 

7.48 

7.48 

7.26 

7.26

7.34 

7.34 

7.34 

7.26 

7.26

6.89 

7.26 

7.26

7.33 

7.33 

7.33 

7.26 

7.26

7.44 

7.44 

7.44 

7.26 

7.26

7.26

9.68

Movements during the 2013 Financial Year

Balance at  
1 September 
2012

Granted (1) Exercised Lapsed

Balance at 
31 August 
2013 (1)

Vested and 
Exercisable

Non- 
Vested

Vested 
during the 
year (%) (2)

Forfeited 
during the 
year (%)

121,619 

- 

- 

-

64,620 

166,933

- 

- 

-

62,687 

74,627 

104,478 

- 

- 

- 

31,344 

- 

74,627 

- 

-

7,009 

56,075

- 

-

- 

- 

30,030 

- 

-

- 

- 

-

- 

- 

- 

6,258 

50,067

- 

6,173 

48,064

30,030 

75,075 

30,030 

- 

-

69,061 

- 

-

75,574 

67,476 

40,486 

- 

- 

- 

37,787 

- 

40,486 

- 

-

6,258 

50,067

36,982 

73,964 

29,586 

- 

-

-

-

- 

- 

- 

5,257 

42,056

8,010

31,748

- 

-

- 

- 

29,586 

- 

-

-

-

- 

- 

-

- 

- 

- 

- 

-

- 

- 

- 

- 

-

- 

- 

-

- 

- 

- 

- 

-

- 

- 

- 

- 

-

-

-

121,619 

64,620 

166,933

31,343 

74,627 

29,851 

7,009 

56,075

30,030 

75,075 

- 

6,258 

50,067

69,061 

6,173 

48,064

37,787 

67,476 

- 

6,258 

50,067

36,982 

73,964 

- 

5,257 

42,056

8,010

31,748

- 

- 

-

- 

- 

- 

- 

-

15,015 

- 

- 

- 

-

- 

- 

-

- 

- 

- 

- 

-

18,491 

- 

- 

- 

-

-

-

121,619 

64,620 

166,933

31,343 

74,627 

29,851 

7,009 

56,075

15,015 

75,075 

- 

- 

-

50% 

- 

71% 

- 

-

50% 

- 

- 

100% 

6,258 

50,067

69,061 

6,173 

48,064

37,787 

67,476 

- 

-

- 

- 

-

50% 

- 

- 

100% 

6,258 

50,067

18,491 

73,964 

- 

-

- 

- 

- 

100% 

5,257 

42,056

8,010

31,748

- 

-

-

-

- 

- 

-

- 

- 

- 

- 

-

- 

- 

- 

- 

-

- 

- 

-

- 

- 

- 

- 

-

- 

- 

- 

- 

-

-

-

(1)  This represents the maximum number of award rights that may vest to each executive.

(2)  Percentage of initial rights granted.

33

DIRECTORS’ REPORT (CONTINUED) 
 
2013 REMUNERATION REPORT (CONTINUED)
6.3 Equity held by the MD and KMP (continued)
Table 8 Movement in options and rights held by the MD and KMP during FY 2013

Share 
Price at 
Grant  
Date  $

Balance at  
1 September 
2012

Movements during the 2013 Financial Year

Granted

Exercised

Lapsed

Balance at 
31 August 
2013

Vested and 
Exercisable

Non-
Vested

Vested 
during the 
year (%) (1)

Forfeited 
during the 
year (%)

19.44 

11.30 

11.30 

11.45 

11.19 

11.45 

7.71 

7.26 

7.26

11.45 

11.45 

7.71 

7.26 

7.26

50,000 

1,162 

4,490 

2,733 

1,329 

5,693 

21,283 

- 

- 

- 

- 

- 

- 

- 

- 

-

3,655 

22,063

5,693 

33,207 

22,195 

- 

- 

- 

- 

-

3,655 

21,929

- 

50,000 

1,162 

2,425 

2,176 

1,159 

- 

- 

- 

-

4,746 

- 

- 

356 

-

- 

2,065 

557 

170 

5,693 

21,283 

3,655 

22,063

947 

33,207 

22,195 

3,299 

21,929

- 

- 

- 

- 

- 

- 

- 

- 

-

- 

- 

- 

- 

-

- 

- 

- 

- 

- 

- 

- 

- 

-

- 

- 

- 

- 

-

- 

- 

- 

- 

- 

- 

- 

- 

-

- 

- 

- 

- 

-

- 

100% 

20% 

54% 

64% 

44% 

- 

- 

- 

-

67% 

- 

- 

10% 

-

- 

46% 

16% 

6% 

100% 

100% 

100% 

100%

13% 

100% 

100% 

90% 

100%

KMP

Type

Grant Date

Former

Chris Nilon

Options 

2009 DARs 

2009 PARs 

2010 DARs 

01/11/2007 

24/12/2009 

24/12/2009 

29/11/2010 

2010 May DARs 

28/05/2010 

2010 PARs 

2011 PARs 

29/11/2010 

16/12/2011 

2012 DARs 

18/12/2012 

2012 PARs

18/12/2012

Renato Mazza

2010 DARs 

29/11/2010 

2010 PARs 

2011 PARs 

29/11/2010 

16/12/2011 

2012 DARs 

18/12/2012 

2012 PARs

18/12/2012

(1) Percentage of initial rights granted.

34

2013 Annual Report 
 
2013 REMUNERATION REPORT (CONTINUED)
6.3 Equity held by the MD and KMP (continued)

The table below shows the total value of any options and rights that were granted, exercised or lapsed to the MD and KMP.  

Table 9 Value of rights and options held by the MD and KMP during FY 2013

KMP

Current

Stuart Grimshaw

Jon Sutton 

Anthony Rose

Peter Deans

Brendan White

Matthew Baxby

Grant

Grant Date

2011 PARs
2012 DARs
2012 PARs

13/10/2011
18/12/2012
01/03/2013

2012 DARs
2012 PARs
Restricted shares

26/02/2012
26/02/2012
26/02/2012

2012 DARs
2012 PARs

2012 DARs
2012 PARs
Restricted shares
2012 DARs
2012 PARs

2012 PARs
2012 DARs
2012 PARs

2012 DARs
2012 PARs
Restricted shares
2012 DARs
2012 PARs

2012 DARs
2012 PARs
Restricted shares
2012 DARs
2012 PARs

18/12/2012
18/12/2012

29/02/2012
29/02/2012
29/02/2012
18/12/2012
18/12/2012

10/05/2012
18/12/2012
18/12/2012

10/02/2012
10/02/2012
10/02/2012
18/12/2012
18/12/2012

01/02/2012
01/02/2012
01/02/2012
18/12/2012
18/12/2012

Julie Bale

2012 DARs

18/12/2012

Brian Bissaker

2013 PARs

14/05/2013

Fair value  
per right  
at grant  
date 
$

Value at  
grant date 
$ (1)

Exercise Date

Exercise  
price  
$ (2)

Value at 
Exercise  
Date 
$ (3)

Expiry / 
Lapsing  
Date

Value at  
Expiry /  
Lapsing  
Date (2) 
$

5.36 
6.55 
2.73

6.60
5.18
6.70

6.20 
1.74 (4)

6.60
5.18
6.66 
6.20 
1.74 (4)

3.70 
6.20 
1.74 (4)

6.60
5.18
7.41 
6.20 
1.74 (4)

6.60
5.18
6.76 
6.20 
1.74 (4)

6.20

2.39

651,878 
423,261 
455,727

413,734
386,568
700,000

43,456 
97,571

198,198
388,888
200,000 
38,800 
87,117

255,526 
38,273 
83,631

498,788
349,526
300,000 
38,800 
87,117

244,081
383,134
200,000 
32,593 
73,177

49,662

75,878

- 
- 
-

01/05/2013
-
05/01/2013 
07/07/2013 
- 
-

-
-
31/10/2012 
- 
-

- 
- 
-

01/05/2013
-
31/10/2012 
- 
-

-
-
31/10/2012 
- 
-

-

-

- 
- 
-

9.93
-
7.61 
8.88 
- 
-

-
-
7.58 
- 
-

- 
- 
-

9.93
-
7.58 
- 
-

-
-
7.58 
- 
-

-

-

- 
- 
-

13/10/2016
18/12/2017
18/12/2017

311,246
- 
227,166 
397,611 
- 
-

-
-
227,627 
- 
-

- 
- 
-

375,225
-
306,884 
- 
-

-
-
224,262 
- 
-

-

-

05/05/2017
16/12/2017
09/01/2014
09/01/2014
18/12/2017
18/12/2017

05/05/2017
16/12/2017
21/09/2012
18/12/2017
18/12/2017

16/12/2017
18/12/2017
18/12/2017

05/05/2017
16/12/2017
31/10/2012
18/12/2017
18/12/2017

05/05/2017
16/12/2017
31/10/2012
18/12/2017
18/12/2017

18/12/2017

18/12/2018

- 
- 
-

- 
- 
- 
- 
- 
-

- 
- 
- 
- 
-

- 
- 
-

- 
- 
- 
- 
-

- 
- 
- 
- 
-

-

-

(1)  Represents rights held at 1 September 2012 or granted during the 2013 financial year.

(2)  Closing share price on exercise of rights, rights have a nil exercise price.

(3)  Closing share price on exercise, expiry date and balance date multiplied by the number of rights exercised or lapsed during the year.

(4)   The fair value was based on a valuation period from 18 October 2012 to grant date.  The Bank’s total shareholder return over this period was below the peer group, decreasing the vesting probability and reducing the fair 

value calculation.

35

DIRECTORS’ REPORT (CONTINUED) 
 
 
2013 REMUNERATION REPORT (CONTINUED)
6.3 Equity held by the MD and KMP (continued)
Table 9 Value of rights and options held by the MD and KMP during FY 2013

KMP

Former

Chris Nilon

Renato Mazza

Grant

Grant Date

Options
2009 DARs
2009 PARs
2010 DARs
2010 May DARs
2010 PARs
2011 PARs
2012 DARs 
2012 PARs

2010 DARs
2010 PARs
2011 PARs 
2012 DARs 
2012 PARs

01/11/2007
24/12/2009
24/12/2009
29/11/2010
28/05/2010
29/11/2010
16/12/2011
18/12/2012
18/12/2012

29/11/2010
29/11/2010
16/12/2011 
18/12/2012 
18/12/2012

Fair value  
per option  
or right  
at grant  
date 
$

2.57
10.40
6.93
11.17
10.11
7.81
5.18
6.20 
1.74

11.17
7.81
5.18 
6.20 
1.74

Value at  
grant date 
$ (1)

Exercise Date

Exercise  
price 
$

Value at 
Exercise  
Date (2) 
$

Expiry / 
Lapsing  
Date

128,500
30,212
31,116
38,157
21,494
44,462
110,246
22,661
38,390

-
14/01/2013
14/11/2012
14/01/2013
14/01/2013
-
-
-
-

79,486
259,347
114,970
22,661 
38,156

21/03/2013
-
- 
21/03/2013 
-

19.11
7.75
7.35
7.75
7.75
-
-
-
-

9.46 
- 
- 
9.46 
-

-
9,006
17,824
16,864
8,982
-
-
-
-

44,897 
- 
- 
3,368 
-

01/11/2012
11/03/2013
11/03/2013
11/03/2013
11/03/2013
11/03/2013
11/03/2013
11/03/2013
11/03/2013

18/05/2013
18/05/2013
18/05/2013 
18/05/2013 
18/05/2013

Value at  
Expiry /  
Lapsing  
Date (2) 
$

373,000
-
19,948
5,381
1,642
54,994
205,594
35,307
213,129

9,015 
316,131 
211,296 
31,406 
208,764

(1) Represents options and rights held at 1 September 2012 or granted during the 2013 financial year.

(2) Closing share price on exercise, expiry date and balance date, respectively, multiplied by the number of rights exercised, lapsed during the year or value at balance date.

36

2013 Annual Report 
2013 REMUNERATION REPORT (CONTINUED)

7.  Executive Contracts

The remuneration and terms of the MD and other KMP are formalised in their employment agreements.  Each of these employment agreements provide for the 
payment of fixed and performance-based remuneration, superannuation and other benefits such as statutory leave entitlements. 

Table 10 KMP Notice Periods

KMP

Term of agreement

$

Fixed Annual  
Remuneration

Notice period by  
executive

Notice period by the 
Consolidated Entity

Stuart Grimshaw

Jon Sutton

Anthony Rose

Peter Deans

Brendan White

Matthew Baxby

Karyn Munsie

Julie Bale

Brian Bissaker

Open

Open

Open

Open

Open

Open

Open

Open

Open

1,250,000

6 months

6 months

700,000

3 months

3 months

625,000

3 months

3 months

600,000

3 months

3 months

600,000

3 months

3 months

525,000

3 months

3 months

440,000

3 months

3 months

350,000

3 months

3 months

550,000

3 months

3 months

Termination payment

12 months base pay 
(including notice period)

9 months base pay 
(including notice period)

9 months base pay 
(including notice period)

6 months base pay 
(including notice period)

9 months base pay 
(including notice period)

9 months base pay 
(including notice period)

9 months base pay 
(including notice period)

9 months base pay 
(including notice period)

9 months base pay 
(including notice period)

As part of the contractual sign-on arrangements, Stuart Grimshaw received an allocation of PARS based on an allocation of $1 million at the volume weighted 
average of shares after announcement of the FY11 financial results.  These PARS vest over three years subject to satisfaction of the relevant performance hurdle.

Details of restricted shares that were provided to KMP that joined the Consolidated Entity as part of their sign-on arrangements are included in Table 8.  

During the year, Chris Nilon and Renato Mazza departed the Consolidated Entity and received payments based on their contractual and statutory entitlements.  
Neither executive received a termination benefits in excess of 12 months base salary.  Details of the payments made to the executives are included in Table 7.

37

DIRECTORS’ REPORT (CONTINUED)2013 REMUNERATION REPORT (CONTINUED)

8. Senior Managers’ options and rights 

Type

Grant Date

Expiry Date

Granted

Lapsed 
during  
the year

Exercised 
during the 
year

Balance at 
31 August 
2013

Vested (1)

Vesting Date

DARs
2008 DARs

29 June 2009

29 June 2014

269,072

 5,609 

 6,928 

 2,339 

 6,215 

17 December 2009

16 December 2010

15 December 2011

2009 DARs

24 December 2009

23 December 2014

403,294

 4,210 

 57,626 

 6,690 

 6,696 

16 December 2010

2010 DARs

28 May 2010

28 May 2015

41,809

 3,080 

 14,946 

 2,320 

 2,320 

15 December 2011

20 December 2012

2 May 2011

7 May 2012

6 May 2013

2010 DARs

29 November 2010

29 November 2015

400,892

 22,105 

 99,383 

 118,525 

 12,281 

15 December 2011

20 December 2012

19 December 2013

2011 DARs

16 December 2011

16 December 2016

466,128

 71,285 

 96,766 

 266,506 

 13,383 

20 December 2012

2012 DARs

February 2012

5 May 2017

233,723

 -   

 83,356 

 150,367 

 33,506 

19 December 2013

19 December 2014

3 May 2013

2 May 2014

2012 DARs

18 December 2012

18 December 2017

436,595

 29,277 

 3,204 

 404,114 

-

19 December 2013

19 December 2014

19 December 2015

2012 DARs

18 December 2012

18 December 2017

64,620

 -   

 -   

 64,620 

 -   

19 December 2013

PARs (4)

2008 PARs

29 June 2009

29 June 2014

429,292

2009 PARs

24 December 2009

23 December 2014

192,810

 47,706 

 41,354 

 -   

2010 PARs

29 November 2010

29 November 2015

561,909

 122,155 

 -   

 149,148 

2010 PARs

25 January 2011

25 January 2016

18,975

2011 PARs

13 October 2011

13 October 2016

121,619

-

 -   

-

 -   

-

 121,619 

2011 PARs

16 December 2011

16 December 2016

359,632

 108,270 

 -   

 128,344 

2012 PARs

February 2012

16 December 2017

311,057

2012 PARs

10 May 2012

16 December 2017

69,061

 -   

 -   

 -   

 311,057 

 -   

 69,061 

2012 PARs

18 December 2012

18 December 2017

 564,571 

 74,671 

 -   

 489,900 

2013 PARs

1 March 2013

18 December 2017

 166,933 

2013 PARs

14 May 2013

18 December 2018

 37,789 

 -   

 -   

 -   

 166,933 

 -   

 37,789 

19 December 2014

n/a

18 October 2012

Date of release of 
financial results in 
October 2013

n/a

Date of release of 
financial results in 
October 2014

Date of release of 
financial results in 
October 2014

Date of release of 
financial results in 
October 2015

Date of release of 
financial results in 
October 2015

Date of release of 
financial results in 
October 2015

Date of release of 
financial results in 
October 2015

Date of release of 
financial results in 
October 2016

 -   

 -   

-

-

-

-

-

-

-

-

(1)  The number of rights vested during the year under the Award Rights Plan at the discretion of the Directors, as permitted under the terms of the plan.

(2)  PARs vest based on the Consolidated Entity’s TSR performance measured against a Peer Group over a 3 year period.

(3)  Valued using the Monte Carlo simulation approach.

(4)  The ability to exercise the PARs is conditional on the Bank achieving certain market performance hurdles.  Refer to “Executives Remuneration Framework” for further details.

38

Fair value 
per right 
at grant 
date (3) 
$

Vesting  
Percentage 
(2)

20%

30%

50%

50%

30%

20%

20%

30%

50%

20%

30%

50%

20%

30%

50%

50%

50%

20%

30%

50%

50%

50%

100%

100%

100%

100%

100%

7.59

10.40

10.11

11.17

6.60

6.60

6.20

6.55

4.59

6.93

7.81

7.81

5.36

100%

5.18

100%

5.18

100%

3.70

100%

1.74

100%

2.73

100%

2.39

2013 Annual Report 
DIRECTORS’ REPORT (CONTINUED)

Indemnification of officers

The Bank’s Constitution provides that all officers of the Bank are indemnified 
by the Bank against liabilities incurred by them in the capacity of officer to 
the full extent permitted by the Corporations Act 2001.

Insurance of Officers 

Since  the  end  of  the  previous  financial  year  the  Bank  has  paid  insurance 
premiums in respect of a Directors’ and Officers’ liability insurance contract.  
The contract insures each person who is or has been a Director or executive 
officer (as defined in the Corporations Act 2001) of the Bank against certain 
liabilities arising in the course of their duties to the Bank and its controlled 
entities.  The Directors have not included details of the nature of the liabilities 
covered  or  the  amount  of  the  premium  paid  in  respect  of  the  insurance 
contract as such disclosure is prohibited under the terms of the contract.

Directors’ interests

Directors’ interests as at the date of this report were as follows:

Director

Stuart Grimshaw 

Steve Crane

Roger Davis

Carmel Gray

Michelle Tredenick

David Willis 

Richard Haire 

Neil Berkett (1)

Ordinary Shares

3,506

25,678

15,235

10,946

2,433

1,512

4,000

10,600

(1)   Neil Berkett was appointed as a Non-Executive Directive on 30 July 2013.  

Audit services – KPMG Australia

-  Audit and review of the financial reports 

-  Other regulatory and audit services

Audit related services – KPMG Australia

-  Other assurance services (1) 

Non-audit services – KPMG Australia

-  Taxation services

-  Compliance services

-  Other

-  Due diligence services

Audit and Non–audit services

During  the  year  KPMG,  the  Bank’s  auditor,  has  performed  certain  other 
services in addition to their statutory duties.  The Board has considered the 
non-audit services provided during the year by the auditor are in accordance 
with  written  advice  provided  by  resolution  of  the Audit  Committee,  and  is 
satisfied  that  the  provision  of  those  non-audit  services  during  the  year 
by  the  auditor  is  compatible  with,  and  did  not  compromise,  the  auditor’s 
independence requirements of the Corporations Act 2001 for the following 
reasons:

•  

 all  non-audit  services  were  subject  to  the  corporate  governance 
procedures adopted by the Bank and have been reviewed by the Audit 
Committee to ensure they do not impact the integrity and objectivity of 
the auditor; and

•      the non-audit services provided do not undermine the general principles 
relating  to  auditor’s  independence  as  set  out  in  APES  110  Code  of 
Ethics  for  Professional Accountants,  as  they  did  not  involve  reviewing 
or auditing the auditor’s own work, acting in a management or decision 
making  capacity  for  the  Bank,  acting  as  an  advocate  for  the  Bank  or 
jointly sharing risks and rewards.

Details of the amounts paid to the auditor of the Bank, KPMG and its related 
practices for audit and non-audit services provided during the year are set 
out below:

Consolidated

Bank

2013

$000

2012

$000

2013

$000

2012

$000

919.8

342.2

1,262.0

230.2

230.2

225.1
249.2
88.7
64.5

627.5

1,127.1

532.6

1,659.7

123.9

123.9

222.5
-
75.6
103.2

401.3

595.9

182.2

778.1

-

-

225.1
249.2
72.6
64.5

611.4

818.3

346.1

1,164.4

-

- 

218.2
-
75.6
103.2

397.0

(1)   Other assurance services comprise audit related services provided in relation to mortgage securitisation trusts which are consolidated under Australian Accounting Standards.

39

DIRECTORS’ REPORT (CONTINUED)Lead Auditor’s Independence Declaration

The lead auditor’s independence declaration is set out on page 41 and forms 
part of the Directors’ report for the year ended 31 August 2013.

Rounding of amounts 

The  Bank  is  a  company  of  a  kind  referred  to  in ASIC  Class  Order  98/100 
dated  10  July  1998  (as  amended  by  Class  Order  04/667  dated  15  July 
2004)  and  in  accordance  with  that  Class  Order,  amounts  in  this  financial 
report  and  Directors’  report  have  been  rounded  off  to  the  nearest  million 
dollars, unless otherwise stated.

Dated at Brisbane this ninth day of October 2013. 

Signed in accordance with a resolution of the Directors:

Roger Davis 
Chairman 

Stuart Grimshaw 
Managing Director

40

2013 Annual ReportLead Auditor’s Independence Declaration 

Lead Auditor’s Independence Declaration under Section 307C of the Corporations Act 2001

To the Directors of Bank of Queensland Limited

I declare that, to the best of my knowledge and belief, in relation to the audit for the financial year ended 31 August 2013 there have been:

(i)  no contraventions of the auditor independence requirements as set out in the Corporations Act 2001 in relation to the audit; and 

(ii)  no contraventions of any applicable code of professional conduct in relation to the audit.

KPMG

Martin McGrath 
Partner

Brisbane 9 October 2013

KPMG,  an  Australian  partnership  and  a  member  firm  of  the  KPMG  network  of 
independent member firms affiliated with KPMG International Cooperative (“KPMG 
International”), a Swiss entity.

Liability  limited  by  a  scheme  approved  under  Professional  Standards 
Legislation.

41

INCOME STATEMENTS

Year ended 31 August 2013

Interest income

Less: Interest expense

Net interest income

Other operating income

Net banking operating income

Premiums from insurance contracts

Investment revenue

Claims and policyholder liability expense from insurance contracts

Net insurance operating income

Total operating income 

Less: Expenses

Less: Impairment on loans and advances

Profit/(Loss) before income tax 

Less: Income tax expense/(benefit)

Profit/(Loss) for the year

Profit / (Loss) attributable to:

Equity holders of the parent

Basic earnings per share - Ordinary shares (cents)

Diluted earnings per share - Ordinary shares (cents)

The income statements should be read in conjunction with the accompanying notes.

Consolidated

Bank

2013 
$m

2,297.4

1,604.3

2012 
$m

2,596.2

1,944.7

693.1

122.5

815.6

70.2

5.8

(35.7)

40.3

855.9

465.5

114.6

275.8

90.0

185.8

651.5

111.5

763.0

76.0

7.4

(42.1)

41.3

804.3

422.6

401.0

(19.3)

(2.2)

(17.1)

2013 
$m

2012 
$m

2,236.6

1,711.1

525.5

218.8

744.3

-

-

-

-

744.3

418.9

87.2

238.2

68.5

169.7

2,549.2

2,086.7

462.5

235.7

698.2

 -

 -

 -

-

698.2

369.7

359.9

(31.4)

(27.6)

(3.8)

185.8

(17.1)

169.7

(3.8)

58.4

57.2

(10.2c)

(10.2c)

Note

4

4

4

4

4

5

13

6

8

8

42

2013 Annual ReportSTATEMENTS OF COMPREHENSIVE INCOME (CONTINUED)

Year ended 31 August 2013

Profit / (Loss) for the year

Other comprehensive income, net of income tax

Items that may be reclassified subsequently to profit or loss

Cash flow hedges:

   Net gains / (losses) taken to equity

   Net (gains) / losses transferred to profit and loss

Foreign currency translation differences on foreign operations

Net (losses) / gain on hedge of net investment in foreign operation 

Change in fair value of assets available for sale

Other comprehensive income / (expense) for the year, net of income tax

Total comprehensive income / (expense)  for the year

Consolidated

Bank

2013 
$m

185.8

2012 
$m

(17.1)

2013 
$m

169.7

2012 
$m

(3.8)

11.9

(0.9)

1.6

(1.6)

(4.2)

6.8

192.6

(18.8)

0.2

(0.6)

0.8

6.2

(12.2)

(29.3)

(3.1)

(0.9)

-

-

(3.9)

(7.9)

161.8

8.1

0.2

-

-

8.9

17.2

13.4

Total comprehensive income / (expense) attributable to:

Equity holders of the parent

192.6

(29.3)

161.8

13.4

The statements of comprehensive income should be read in conjunction with the accompanying notes.

43

BALANCE SHEETS

Year ended 31 August 2013

Assets

Cash and liquid assets  

Due from other financial institutions

Other financial assets

Derivative financial instruments

Loans and advances at amortised cost

Current tax assets

Other assets

Shares in controlled entities

Property, plant and equipment

Deferred tax assets

Intangible assets

Investments accounted for using the equity method

Total assets

Liabilities

Due to other financial institutions

Deposits 

Derivative financial instruments

Accounts payable and other liabilities

Current tax liabilities

Provisions

Insurance policy liabilities

Borrowings including subordinated notes

Amounts due to controlled entities

Total liabilities

Net assets

Equity

Issued capital

Reserves

Retained profits

Total Equity

The balance sheets should be read in conjunction with the accompanying notes.

Consolidated

Bank

2013 
$m

873.2

118.5

5,401.4

260.4

2012 
$m

670.5

119.7

5,689.4

276.1

2013 
$m

242.2

23.8

5,603.0

234.0

2012 
$m

227.7

23.5

5,776.9

276.1

34,989.3

34,147.2

31,491.2

30,654.6

-

129.1

-

37.8

104.5

592.7

21.4

0.7

113.4

-

38.5

125.7

554.6

22.2

-

276.7

975.7

26.4

95.5

71.5

-

1.5

277.9

933.1

26.1

104.9

59.3

-

42,528.3

41,758.0

39,040.0

38,361.6

201.1

177.8

201.1

177.8

31,698.7

31,171.9

31,785.5

31,288.7

137.4

362.0

23.0

78.9

72.5

253.0

450.4

-

44.1

73.5

7,136.9

6,688.1

-

-

109.5

320.7

23.1

68.7

-

1,312.8

2,457.5

130.3

404.8

-

33.5

-

895.3

2,553.6

39,710.5

38,858.8

36,278.9

35,484.0

2,817.8

2,899.2

2,761.1

2,877.6

2,562.6

2,660.1

2,564.2

2,666.0

111.1

144.1

106.2

132.9

95.3

101.6

105.1

106.5

2,817.8

2,899.2

2,761.1

2,877.6

Note

9

10

11

26

12

14

31

15

16

17

37

18

19

26

20

35

21

44

2013 Annual ReportSTATEMENTS OF CASH FLOWS Year ended 31 August 2013

Consolidated

Bank

Note

2013 
$m

2012 
$m

2013 
$m

2012 
$m

2,303.3

2,567.0

2,058.8

2,317.7

For the year ended 31 August 2013

Cash flows from operating activities

Interest received

Fees and other income received

Dividends received

Interest paid

Cash paid to suppliers and employees

Operating income tax paid

(Increase) / decrease in operating assets:

Loans and advances at amortised cost

Other financial assets

21

27

31

Increase / (decrease) in operating liabilities:

Deposits 

Securitisation liabilities

Net cash from operating activities

Cash flows from investing activities

Acquisition of Virgin Money (Australia) Pty Limited

Payments for property, plant and equipment

Payments for intangible assets 

Cash distribution received from equity accounted investments

Capital contribution for equity accounted investments

Proceeds from sale of property, plant and equipment

Net cash from investing activities

Cash flows from financing activities

Proceeds from issue of ordinary shares

Cost of capital issues

Proceeds from borrowings and foreign exchange instruments

Net proceeds from issue of Convertible Preference Shares (“CPS”)

21

Redemption of PEPS

Proceeds from other financing activities

Repayment of other financing activities

Repayments of borrowings

Payments for treasury shares

Dividends paid

Dividends received

Net cash from financing activities

Net increase / (decrease)  in cash and cash equivalents

Cash and liquid assets at beginning of year

Cash and liquid assets at end of year

9

The statements of cashflows should be read in conjunction with the accompanying notes.

45

170.0

1.1

181.6

0.8

(1,604.4)

(2,085.5)

(393.0)

(48.3)

428.7

(966.9)

280.2

543.8

(65.2)

220.6

(5.9)

(17.0)

(31.1)

2.4

(0.5)

5.3

(46.8)

-

-

1,631.2

111.8

(19.9)

-

-

(382.9)

(153.4)

127.6

(1,279.2)

(517.2)

1,541.5

283.3

156.0

-

(10.4)

(21.7)

6.7

-

3.9

(21.5)

450.3

(10.4)

984.4

-

-

-

-

212.3

1.1

(1,701.1)

(367.3)

(45.8)

158.0

(1,037.1)

150.6

509.6

-

(218.9)

(5.9)

(8.3)

(30.7)

-

-

0.5

(44.4)

-

-

1,631.0

111.8

(19.9)

766.8

(541.2)

130.1

0.8

(2,231.4)

(338.4)

(151.7)

(272.9)

(1,115.7)

(551.8)

1,462.9

-

(477.5)

-

(9.7)

(18.2)

-

-

0.9

(27.0)

450.3

(10.4)

983.5

-

-

612.5

(278.3)

-

(111.9)

-

28.9

202.7

670.5

873.2

(3.8)

(88.8)

-

102.8

237.3

433.2

670.5

-

(111.9)

23.3

277.8

14.5

227.7

242.2

(3.8)

(88.8)

24.2

462.6

(41.9)

269.6

227.7

21

(1,582.3)

(1,228.9)

(1,582.1)

(1,226.6)

STATEMENTS OF CHANGES IN EQUITY

Year ended 31 August 2013

Consolidated

Ordinary 
shares 

Perpetual 
Equity 
Preference 
shares

Employee 
benefits 
reserve

Equity 
reserve 
for credit 
losses

Cashflow 
hedge 
reserve

Translation 
reserve

Available 
for sale 
reserve

Retained 
profits

Total 
equity

Year ended 31 August 2013

$m

$m

$m

$m

$m

$m

$m

$m

$m

Balance at beginning of the year

 2,464.4 

 195.7 

 33.3 

 70.2 

(10.6)

0.6

12.7

 132.9 

2,899.2 

Total comprehensive income for the year

Profit

 -   

 -   

 -   

 -   

-

-

 -   

185.8

185.8 

Other comprehensive income, net of 
income tax

Cash flow hedges:

Net gains taken to equity

Net gains transferred to profit and 
loss

Net loss on hedge of net investment in 
foreign operation

Foreign currency translation differences 
on foreign operations

Change in fair value of assets available 
for sale

Total other comprehensive income

Total comprehensive income for the year

Transactions with owners, recorded 
directly in equity

Contributions by and distributions 
to owners

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

Exchange to CPS (1)

(4.3) 

(175.8)

Redemption of Perpetual Preference 
Shares (“PEPs”) (1) 

 -   

(19.9)

Dividend reinvestment plan

 62.7 

Dividends to shareholders

Dividends to PEPs

Equity settled transactions

Treasury Shares (2)

Acquisition of Virgin Money (Australia) 
Pty Limited (3)

Total contributions by and distributions 
to owners

 -   

 -   

 -   

7.0

 32.8 

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

(1.9)

 -   

 -   

 98.2 

(195.7) 

(1.9) 

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 11.9 

 (0.9)

 -   

 -   

 -   

11.0

11.0

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 (1.6)

 1.6 

 -   

 -   

 -   

 -   

 -   

 (4.2)

  (4.2)

 -   

 -   

 11.9 

 (0.9)

 -   

 (1.6)

 -   

 -   

 -   

 1.6 

 (4.2)

 6.8 

-

-

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

  (4.2)

 185.8 

 192.6 

 -   

 -   

 -   

 -   

(180.1)

 -   

 (19.9)

 -   

 62.7 

 -   

(168.7)

 (168.7)

 -   

 -   

 -   

 -   

(5.9)

 -   

 -   

 -   

 (5.9)

 (1.9)

7.0

 32.8

 -   

(174.6) 

(274.0) 

Balance at the end of the year

 2,562.6 

- 

 31.4 

 70.2 

0.4

0.6

 8.5 

 144.1 

2,817.8 

(1)  On 24 December 2012, 1,801,339 PEPS shares were reinvested into CPS and the remaining 198,661 PEPS shares were redeeemed on 15 April 2013. 

(2)   Treasury shares represent the value of shares held by a subsidiary that the Bank is required to include in the Consolidated Entity’s financial statements.  No gain or loss is recognised in profit or loss on the purchase, sale, 

issue or cancellation of the Bank’s own equity instruments.

(3)  On 30 April 2013, the Bank acquired 100% of Virgin Money (Australia) Pty Limited for consideration of $42.6 million. $30.6 million of new shares were issued in two tranches (Tranche 1 - 1,585,353 and Tranche 2 - 

1,617,762) as part of the acquisition consideration.  Refer to Note 31(b) for further details. 

The statement of changes in equity should be read in conjunction with the accompanying notes.

46

2013 Annual ReportSTATEMENTS OF CHANGES OF EQUITY (CONTINUED)

Year ended 31 August 2013

Consolidated

Ordinary 
shares 

Perpetual 
Equity 
Preference 
shares

Employee 
benefits 
reserve

Equity 
reserve 
for credit 
losses

Cashflow 
hedge 
reserve

Translation 
reserve

Available 
for sale 
reserve

Retained 
profits

Total 
equity

Year ended 31 August 2012

$m

$m

$m

$m

Balance at beginning of the year

1,957.6

195.7

33.5

67.0

Total comprehensive income for the year

Loss 

Other comprehensive income, net of 
income tax

Cash flow hedges:

Net losses taken to equity

Net losses transferred to profit and 
loss

Net gain on hedge of net investment in 
foreign operation
Foreign currency translation differences 
on foreign operations
Change in fair value of assets available 
for sale

Transfers

Total other comprehensive income / 
(expense)
Total comprehensive income / (expense) 
for the year

Transactions with owners, recorded 
directly in equity

Contributions by and distributions 
to owners
Institutional placement and entitlement 
offer (1)

Retail entitlement offer (1)

Costs of capital issue

Dividend reinvestment plan

Dividends to shareholders

Dividends to PEPs

Equity settled transactions

Treasury Shares (2)

Total contributions by and distributions 
to owners

-

-

-

-

-

-

-

-

-

288.5

161.8

(7.4)

63.0

-

-

-

0.9

506.8

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

(0.2)

-

(0.2)

-

-

-

-

-

-

3.2

3.2

3.2

-

-

-

-

-

-

-

-

-

$m

8.0

-

(18.8)

0.2

-

-

-

-

(18.6)

(18.6)

-

-

-

-

-

-

-

-

-

$m

0.4

$m

6.5

$m

$m

304.9

2,573.6

-

-

-

0.8

(0.6)

-

-

0.2

0.2

-

-

-

-

-

-

-

-

-

-

-

-

-

-

6.2

-

6.2

6.2

-

-

-

-

-

-

-

-

-

(17.1)

(17.1)

-

-

-

-

-

(3.2)

(3.2)

(18.8)

0.2

0.8

(0.6)

6.2

-

(12.2)

(20.3)

(29.3)

-

-

-

-

288.5

161.8

(7.4)

63.0

(142.1)

(142.1)

(9.6)

-

-

(9.6)

(0.2)

0.9

(151.7)

354.9

Balance at the end of the year

2,464.4

195.7

33.3

70.2

(10.6)

0.6

2.7

132.9

2,899.2

(1)  In April / May, the Bank completed a capital raising by way of Institutional Placement, Institutional Entitlement and Retail Entitlement offers of fully paid ordinary shares at an issue price of $6.05 per share.

(2)   Treasury shares represent the value of shares held by a subsidiary that the Bank is required to include in the Consolidated Entity’s financial statements.  No gain or loss is recognised in profit or loss on the purchase, sale, 

issue or cancellation of the Bank’s own equity instruments.  

The statement of changes in equity should be read in conjunction with the accompanying notes.

47

Bank

Ordinary 
shares 

Perpetual 
Equity 
Preference 
shares

Employee 
benefits 
reserve

Equity 
reserve 
for credit 
losses

Cashflow 
hedge 
reserve

Available 
for sale 
reserve

Retained 
profits

Total 
equity

Year ended 31 August 2013

$m

$m

$m

$m

$m

$m

$m

$m

Balance at beginning of the year

2,470.3 

 195.7 

 33.3 

 57.3 

1.8

12.7

 106.5 

 2,877.6 

Total comprehensive income for the year

Profit 

 -   

 -   

 -   

 -   

-

 -   

169.7

 169.7 

Other comprehensive income, net of income tax

Cash flow hedges:

Net losses taken to equity

Net gains transferred to profit and loss

Change in fair value of assets available for sale

Total other comprehensive expense

Total comprehensive income / (expense) for the year

Transactions with owners, recorded  
directly in equity

Contributions by and distributions to owners

Exchange to CPS (1)

Redemption of PEPs (1) 

Dividend reinvestment plan

Dividends to shareholders

Dividends to PEPs

Equity settled transactions

Treasury Shares (2)

Acquisition of Virgin Money (Australia) Pty Limited (3)

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

(4.3)

(175.8)

 -   

(19.9)

 62.7 

 -   

 -   

 -   

2.7

 32.8 

 -   

 -   

 -   

 -   

 -   

 -   

Total contributions by and distributions to owners

 93.9 

(195.7)

Balance at the end of the year

2,564.2 

-

 -   

 -   

 (3.1)

 (0.9)

 (3.9)

 (7.9)

 (3.1)

 (0.9)

 -   

 -   

 -   

 (3.9)

(4.0)

 (3.9)

 -   

 -   

 -   

 -   

(4.0)

 (3.9)

 169.7

 161.8 

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

(180.1)

 (19.9)

 62.7 

 -   

(168.7)

 (168.7)

 -   

 -   

 -   

 -   

(5.9)

 -   

 -   

 -   

 (5.9)

 (1.9)

 2.7

 32.8 

 -   

(174.6)

(278.3)

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 57.3 

(2.2)

8.8

 101.6 

 2,761.1

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

(1.9)

 -   

 -   

(1.9)

31.4

(1)  On 24 December 2012, 1,801,339 PEPS shares were reinvested into CPS and the remaining 198,661 PEPS shares were redeeemed on 15 April 2013. 

(2)   Treasury shares represent the value of shares held by a subsidiary that the Bank is required to include in the Consolidated Entity’s financial statements.  No gain or loss is recognised in profit or loss on the purchase, sale, 

issue or cancellation of the Bank’s own equity instruments.  

(3)  On 30 April 2013, the Bank acquired 100% of Virgin Money (Australia) Pty Limited for consideration of $42.6 million. $30.6 million of new shares were issued in two tranches (Tranche 1 - 1,585,353 and Tranche 2 - 

1,617,762) as part of the acquisition consideration.  Refer to Note 31(b) for further details.

The statement of changes in equity should be read in conjunction with the accompanying notes.

48

2013 Annual Report    
STATEMENTS OF CHANGES OF EQUITY (CONTINUED)

Year ended 31 August 2013

Bank

Ordinary 
shares 

Perpetual 
Equity 
Preference 
shares

Employee 
benefits 
reserve

Equity 
reserve 
for credit 
losses

Cashflow 
hedge 
reserve

Available 
for sale 
reserve

Retained 
profits

Total 
equity

Year ended 31 August 2012

$m

$m

$m

$m

$m

Balance at beginning of the year

1,967.1

195.7

33.5

51.0

(6.5)

$m

3.8

$m

$m

268.3

2,512.9

Total comprehensive income for the year

Loss 

Other comprehensive income, net of income tax

Cash flow hedges:

Net losses taken to equity

Net losses transferred to profit and loss

Change in fair value of assets available for sale

Transfers

Total other comprehensive income / (expense)

Total comprehensive income / (expense) for the year

Transactions with owners, recorded  
directly in equity

Contributions by and distributions to owners

Institutional placement and entitlement offer (1)

Retail entitlement offer (1)

Costs of capital issue

Dividend reinvestment plan

Dividends to shareholders

Dividends to PEPs

Equity settled transactions

Treasury Shares (2)

Total contributions by and distributions to owners

-

-

-

-

-

-

-

288.5

161.8

(7.4)

63.0

-

-

-

(2.7)

503.2

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

Balance at the end of the year

2,470.3

195.7

-

-

-

-

-

-

-

-

-

-

-

-

-

(0.2)

-

(0.2)

33.3

-

-

-

-

6.3

6.3

6.3

-

-

-

-

-

-

-

-

-

-

8.1

0.2

-

-

8.3

8.3

-

-

-

-

-

-

-

-

-

-

-

-

8.9

-

8.9

8.9

-

-

-

-

-

-

-

-

-

(3.8)

(3.8)

-

-

-

(6.3)

(6.3)

(10.1)

8.1

0.2

8.9

-

17.2

13.4

-

-

-

-

288.5

161.8

(7.4)

63.0

(142.1)

(142.1)

(9.6)

-

-

(9.6)

(0.2)

(2.7)

(151.7)

351.3

57.3

1.8

12.7

106.5

2,877.6

(1)  In April / May, the Bank completed a capital raising by way of Institutional Placement, Institutional Entitlement and Retail Entitlement offers of fully paid ordinary shares at an issue price of $6.05 per share.

(2)   Treasury shares represent the value of shares held by a subsidiary that the Bank is required to include in the Consolidated Entity’s financial statements.  No gain or loss is recognised in profit or loss on the purchase, sale, 

issue or cancellation of the Bank’s own equity instruments.  

The statement of changes in equity should be read in conjunction with the accompanying notes.

49

NOTES TO THE FINANCIAL STATEMENTS

For the year ended 31 August 2013

Note

 Contents

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

25.

26.

27.

28.

29.

30.

31.

32.

33.

34.

35.

36.

37.

38.

39.

Reporting entity

Basis of preparation

Significant accounting policies

Operating income

Expenses 

Income tax expense / (benefit)

Dividends

Earnings per share

Cash and liquid assets

Due from other financial institutions

Other financial assets

Loans and advances at amortised cost

Provisions for impairment

Other assets

Property, plant and equipment

Deferred tax assets and liabilities

Intangible assets

Due to other financial institutions

Deposits

Provisions

Borrowings including subordinated notes

Capital and Reserves

Segment reporting

Risk management

Capital management

Financial instruments

Notes to the statement of cash flows

Auditor’s remuneration

Contingent liabilities

Commitments

Controlled entities

Related parties information

Average balances and margin analysis

Deed of cross guarantee

Insurance business

Events subsequent to balance date

Investments accounted for using the equity method

Employee benefits

Key management personnel disclosures

50

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61

62

63

64

65

65

65

66

68

68

69

71

72

74

75

75

76

77

78

80

89

91

95

95

96

96

97

98

99

100

102

106

106

107

109

2013 Annual ReportNOTES TO THE FINANCIAL STATEMENTS

Year ended 31 August 2013

1.  REPORTING ENTITY

 Bank  of  Queensland  Limited  (the  “Bank”)  is  a  company  domiciled  in 
Australia. The address of the Bank’s registered office is Level 17, 259 
Queen Street, Brisbane, QLD, 4000.  The consolidated financial report 
of  the  Bank  for  the  financial  year  ended  31  August  2013  comprises 
the Bank and its subsidiaries (together referred to as the “Consolidated 
Entity”)  and  the  Consolidated  Entity’s  interest  in  equity  accounted 
investments.  The  Bank  primarily  is  involved  in  retail  banking,  leasing 
finance and insurance products.

2. BASIS OF PREPARATION

(a) Statement of compliance

 The financial report is a general purpose financial report which has been 
prepared in accordance with Australian Accounting Standards (“AASBs” 
–  including  Australian  Interpretations)  adopted  by  the  Australian 
Accounting Standards Board (“AASB”) and the Corporations Act 2001.  
The financial statements and notes of the Consolidated Entity and Bank 
also comply with International Financial Reporting Standards (“IFRSs”) 
and interpretations adopted by the International Accounting Standards 
Board.  The Bank is a for-profit entity.

 The  consolidated  financial  report  was  authorised  for  issue  by  the 
Directors on 9 October 2013.

(b) Basis of measurement

 The  financial  report  is  prepared  on  the  historical  cost  basis  with  the 
exception of the following assets and liabilities which are stated at their 
fair value: 

•  derivative financial instruments;

•  financial instruments designated at fair value;  

•  financial instruments classified as available-for-sale; and

•  insurance policy liabilities.

(c) Functional and presentation currency

 The  consolidated  financial  statements  are  presented  in  Australian 
dollars,  which  is  the  Bank’s  functional  currency  and  the  functional 
currency of the majority of the Consolidated Entity.  

(d) Rounding

 The  Consolidated  Entity  is  of  a  kind  referred  to  in  ASIC  Class  Order 
98/100 dated 10 July 1998 and in accordance with that Class Order, 
amounts in this financial report and Directors’ report have been rounded 
off to the nearest million dollars, unless otherwise stated.

(e) Use of estimates and judgements

 The  preparation  of  a  financial  report  in  conformity  with  Australian 
Accounting  Standards  requires  management  to  make  judgements, 
estimates  and  assumptions  that  affect  the  application  of  policies 
and  reported  amounts  of  assets,  liabilities,  income  and  expenses. 
These  estimates  and  associated  assumptions  are  based  on  historical 
experience and various other factors that are believed to be reasonable 
under the circumstances, the results of which form the basis of making 
the judgements about carrying values of assets and liabilities that are 
not readily apparent from other sources. Actual results may differ from 
these  estimates.  These  accounting  policies  have  been  consistently 
applied by each entity in the Consolidated Entity. 

 The estimates and underlying assumptions are reviewed on an ongoing 
basis. Revisions to accounting estimates are recognised in the period in 
which the estimates are revised if the revision only affects that period, 
or in the period of the revision and future periods if the revision affects 
both current and future periods.

51

 Information  about  significant  areas  of  estimation  uncertainty  and 
critical judgements in applying accounting policies that have the most 
significant effect on the amounts recognised in the financial statements 
are described in the following notes:

•   Provisions for impairment – Note 13 (refer Note 3 (j));

•   Intangible assets  - Note 17;

•   Provisions - Note 20 (refer Note 3 (m));

•   Financial instruments - Note 26;

•   Contingent liabilities – Note 29; and

•   Insurance policy liabilities – Note 35.

3. SIGNIFICANT ACCOUNTING POLICIES
The  following,  are  the  amendments  to  standards  and  interpretations 
applicable for the first time to the current year, and the impact of these on 
the Bank.

•   AASB  2013-2  Amendments  to  AASB  1038  –  Regulatory  Capital 
aligns  AASB  1038  Life  Insurance  Contracts  as  a  result  of  changes 
made  by  the  Australia  Prudential  Regulation  Authority  (“APRA”)  to 
life  insurance  Prudential  Standards,  particularly  LPS  110  Capital 
Adequacy, applicable from 1 January 2013. The amendment aligns 
terminology by changing ‘solvency’ to ‘capital’. Refer to Note 35 of 
the Financial Statements.

•   AASB  2011-9  Amendments  to  Australian  Accounting  Standards  – 
Presentation  of  Other  Comprehensive  Income  requires  that  items 
presented in other comprehensive income are grouped by whether 
they  might  be  reclassified  subsequently  to  profit  or  loss  and  those 
that will not. Refer to the Statement of Comprehensive Income in the 
Financial Statements.

All other amendments to standards applicable for the 2013 year end do not 
impact the Bank.

The  following  standards  and  amendments  have  been  identified  as  those 
which may impact the Bank and the majority were available for early adoption 
at 31 August 2013 but have not been applied in these financial statements.

•   AASB 9 Financial Instruments was issued and introduces changes in 
the classification and measurement of financial assets and financial 
liabilities.  This  standard  becomes  mandatory  for  the  Consolidated 
Entity’s 31 August 2016 financial statements. The potential effects 
on adoption of the amendments are yet to be determined.

•   AASB  10  Consolidated  Financial  Statements,  when  it  becomes 
mandatory  for  the  Consolidated  Entity’s  31  August  2014  financial 
statements,  will  supersede  AASB  127  Consolidated  and  Separate 
Financial Statements and Interpretation 112 Consolidation – Special 
Purposes  Entities.  It  introduces  a  new  single  control  model  to 
assess whether to consolidate an investee. The Consolidated Entity 
has  performed  a  preliminary  review  of  the  Consolidated  Entity’s 
structures and it is not expected to have any material impacts.

•   AASB 119 Employee Benefits is amended for changes in accounting 
and disclosures of defined benefit superannuation plans; definitions 
of  short-term  and  other  long-term  employee  benefits  affecting  the 
measurement  of  the  obligations;  and  the  timing  for  recognition  of 
termination  benefits.  The  amendments  become  mandatory  for  the 
Consolidated  Entity’s  31  August  2014  financial  statements  with 
specific transitional requirements. The potential effects on adoption 
of the amendments are yet to be determined.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Consolidated Entity

 The Consolidated Entity receives the residual income distributed by the 
RMBS  and  REDS  EHP Trusts  after  all  payments  due  to  investors  and 
associated  costs  of  the  program  have  been  met  and  as  a  result  the 
Consolidated Entity is considered to retain the risks and rewards of the 
RMBS Trusts and as a result do not meet the de-recognition criteria of 
AASB 139 Financial Instruments: Recognition and Measurement.

 The RMBS Trusts fund their purchase of the loans by issuing floating-
rate  debt  securities.  The  securities  are  issued  by  the  RMBS  Trusts. 
These are represented as borrowings of the Consolidated Entity however 
the Consolidated Entity does not stand behind the capital value or the 
performance  of  the  securities  or  the  assets  of  the  RMBS Trusts. The 
Consolidated Entity does not guarantee the payment of interest or the 
repayment of principal due on the securities. The loans subject to the 
securitisation program have been pledged as security for the securities 
issued  by  the  RMBS Trusts. The  Consolidated  Entity  is  not  obliged  to 
support  any  losses  that  may  be  suffered  by  investors  and  does  not 
intend to provide such support.

 To the extent that the Consolidated Entity does not substantially transfer 
all the risk and rewards associated with these assets, the level of the 
Consolidated Entity’s continuing involvement in these assets continues 
to be recognised.

Bank

 Interest  rate  risk  from  the  RMBS  and  REDS  EHP Trusts  is  transferred 
back to the Bank by way of interest rate and basis swaps. Accordingly, 
under AASB 139 the original sale of the mortgages from the Bank to 
the  RMBS Trusts  does  not  meet  the  de-recognition  criteria  set  out  in 
AASB 139. The Bank continues to reflect the securitised loans in their 
entirety and also recognises a financial liability to the RMBS Trusts. The 
interest payable on the intercompany financial asset / liability represents 
the return on an imputed loan between the Bank and the Trusts and is 
based on the interest income under the mortgages, the fees payable by 
the Trusts and the interest income or expense not separately recognised 
under the interest rate and basis swaps transactions between the Bank 
and the Trusts.

 All  transactions  between  the  Bank  and  the  Trusts  are  eliminated  on 
consolidation.

(iii)  Transactions eliminated on consolidation

 Intra-group  balances,  and  any  unrealised  gains  and  losses  or  income 
and  expenses  arising  from  intra-group  transactions,  are  eliminated  in 
preparing the consolidated financial statements.

 Unrealised losses are eliminated in the same way as unrealised gains, 
but only to the extent that there is no evidence of impairment. 

(iv)  Derecognition of financial assets and liabilities

 Financial  assets  are  derecognised  when  the  contractual  rights  to 
receive  cash  flows  from  the  assets  have  expired,  or  where  the  Bank 
has  transferred  its  contractual  rights  to  receive  the  cash  flows  of  the 
financial assets and substantially all the risks and rewards of ownership.  
Financial  liabilities  are  derecognised  when  they  are  extinguished,  i.e. 
when the obligation is discharged, cancelled or expired.

•   AASB  11  Joint Arrangements,  when  it  becomes  mandatory  for  the 
Consolidated Entity’s 31 August 2014 financial statements, introduces 
a principles based approach to accounting for joint arrangements. If 
the parties have rights to and obligations for underlying assets and 
liabilities, the joint arrangement is considered a joint operation and 
the parties will account for their share of revenue, expenses, assets 
and liabilities. Otherwise the joint arrangement is considered a joint 
venture and the parties must use the equity method to account for 
their  interest. The  Consolidated  Entity  has  performed  a  preliminary 
review of the Consolidated Entity’s structures and it is not expected 
to have any material impacts.

•   AASB 12 Disclosure of Interests in Other entities includes all disclosure 
requirements  relating  to  an  entity’s  interests  in  subsidiaries,  joint 
arrangements, associates and structured entities. The amendments 
become  mandatory  for  the  Consolidated  Entity’s  31  August  2014 
financial  statements.  The  Consolidated  Entity  has  performed  a 
preliminary review of the Consolidated Entity’s structures and it is not 
expected to have any material impacts.

•   AASB  13  Fair  Value  Measurement  establishes  a  single  source  of 
guidance  for  determining  the  fair  value  of  assets  and  liabilities. 
AASB 13 also expands the disclosure requirements for assets and 
liabilities carried at fair value. The amendments become mandatory 
for the Consolidated Entity’s 31 August 2014 financial statements. 
Initial adoption is not expected to result in any material impact to the 
Consolidated Entity. 

•   AASB  2012-2  Amendments  to  Australian  Accounting  Standards  – 
Disclosures  –  Offsetting  Financial  Assets  and  Financial  Liabilities 
requires disclosure of information that will enable users to evaluate 
the effect or potential effect of netting arrangements on the entity’s 
financial  position.  The  amendments  become  mandatory  for  the 
Consolidated  Entity’s  31 August  2014  financial  statements. This  is 
only an impact to disclosure and it is not expected to be material.

 The accounting policies set out below have been applied consistently to 
all periods presented in the consolidated financial report, and have been 
applied consistently across the Consolidated Entity.

(a) Basis of consolidation

(i)  Subsidiaries

 Subsidiaries  are  entities  controlled  by  the  Bank.  Control  exists  when 
the  Bank  has  the  power,  directly  or  indirectly,  to  govern  the  financial 
and operating policies of an entity so as to benefit from its activities. In 
assessing control, potential voting rights that presently are exercisable 
or  convertible  are  taken  into  account.  The  financial  statements  of 
subsidiaries are included in the consolidated financial report from the 
date that control commences until the date that control ceases. In the 
Bank’s  financial  statements,  investments  in  subsidiaries  are  carried 
at cost.

(ii)  Securitisation

 The  Bank  conducts  a  loan  securitisation  program  whereby  mortgage 
loans are packaged and sold to the REDS Securitisation and Warehouse 
Trusts (“RMBS Trusts”).

 The Bank also securitises Hire Purchase, Chattel Mortgages and Finance 
Leases which are packaged and sold to REDS EHP Securitisation Trusts 
(“REDS EHP Trusts”). 

52

2013 Annual Report 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
3.  SIGNIFICANT ACCOUNTING POLICIES  

(i)  Cash flow hedges

 Where  a  derivative  financial  instrument  is  designated  as  a  hedge  of 
the variability of the cash flows of a recognised asset or liability, or a 
highly  probable  forecasted  transaction,  the  effective  part  of  any  gain 
or  loss  on  the  derivative  financial  instrument  is  recognised  directly  in 
other comprehensive income and accumulated in reserves in equity. The 
ineffective portion of any gain or loss is recognised immediately in profit 
or loss in the Income Statement.  If a hedge of a forecast transaction 
subsequently results in the recognition of a financial asset or a financial 
liability,  then  the  associated  gains  and  losses  that  were  recognised 
directly  in  other  comprehensive  income  are  reclassified  into  profit  or 
loss in the Income Statement in the same period or periods in which the 
asset acquired or liability assumed affects the Income Statement (i.e. 
when interest income or expense is recognised). 

 When a hedging instrument expires or is sold, terminated or exercised, 
or the Consolidated Entity revokes designation of the hedge relationship 
but  if  the  hedged  forecast  transaction  is  still  expected  to  occur,  the 
cumulative  gain  or  loss  at  that  point  remains  in  other  comprehensive 
income  and  is  recognised  in  accordance  with  the  above  policy  when 
the transaction occurs. If the hedged transaction is no longer expected 
to take place, then the cumulative unrealised gain or loss is recognised 
immediately in profit or loss in the Income Statement.

(ii)  Net investment hedge

 Hedges  of  net  investments  in  foreign  operations  are  accounted  for 
similarly  to  cash  flow  hedges.    Any  foreign  currency  gain  or  loss  on 
the  hedging  instrument  relating  to  the  effective  portion  of  the  hedge 
is  recognised  in  other  comprehensive  income  and  accumulated  in 
reserves in equity.  To the extent the hedge is ineffective, a portion is 
recognised immediately in the Income Statement within other income or 
other expenses.

(iii)   Derivatives that do not qualify for hedge accounting

 Certain  derivative  instruments  do  not  qualify  for  hedge  accounting. 
Changes  in  the  fair  value  of  any  derivative  instrument  that  does  not 
qualify for hedge accounting are recognised immediately in the Income 
Statement and are included in other income.

The Bank has not designated any hedges as fair value hedges.

Financial instruments

 The Bank classifies its financial instruments into one of the following two 
categories upon initial recognition:

(i)   Financial assets at fair value through the profit and loss

 Financial assets that are held as part of the Bank’s Trading Book (refer 
Note 11) are designated at fair value through the profit and loss. The 
Bank  manages  such  financial  assets  and  makes  purchase  and  sale 
decisions  based  on  their  fair  value  in  accordance  with  the  Bank’s 
documented  risk  management  or  investment  strategy.    Upon  initial 
recognition attributable transaction costs are recognised in profit or loss 
in the Income Statement when incurred.  Financial instruments at fair 
value through the profit and loss are measured at fair value, and changes 
therein are recognised in profit or loss in the Income Statement.

(CONTINUED)

(b) Foreign currency 

Foreign currency transactions

 Transactions  in  foreign  currencies  are  translated  at  the  foreign 
exchange rate ruling at the date of the transaction. Monetary assets and 
liabilities  denominated  in  foreign  currencies  at  the  reporting  date  are 
translated into Australian dollars at the foreign exchange rate ruling at 
that date. Non-monetary items in a foreign currency that are measured 
at historical cost are translated using the exchange rate at the date of 
the transaction. Foreign exchange differences arising on translation are 
recognised in the profit and loss. 

 Where a foreign currency transaction is part of a hedge relationship it is 
accounted for as above, subject to the Hedge Accounting rules set out 
in Note 3 (c) Derivatives, financial instruments and hedging.

Foreign operations

 The  assets  and  liabilities  of  foreign  operations,  including  goodwill 
and  fair  value  adjustments  arising  on  acquisition,  are  translated  to 
Australian dollars at exchange rates at the reporting date. The income 
and expenses of foreign operations are translated to Australian dollars 
at  exchange  rates  at  the  date  of  the  transaction.    Foreign  currency 
differences  are  recognised  in  other  comprehensive  income,  and 
presented  in  the  foreign  currency  translation  reserve  in  equity. When 
the  settlement  of  a  monetary  item  receivable  from  or  payable  to  a 
foreign operation is neither planned nor likely in the foreseeable future, 
foreign exchange gains and losses arising from such a monetary item 
are considered to form part of a net investment in a foreign operation 
and are recognised in other comprehensive income, and are presented 
within equity in the foreign currency translation reserve. When a foreign 
operation is disposed of such that control is lost, the cumulative amount 
in the translation reserve related to that foreign operation is reclassified 
to profit or loss as part of the gain or loss on disposal. When the Bank 
disposes  of  only  part  of  its  interest  in  a  subsidiary  that  includes  a 
foreign operation while retaining control, the relevant proportion of the 
cumulative amount is reattributed to non-controlling interests.

(c)  Derivatives, financial instruments and 

hedging

Derivatives

 The Consolidated Entity uses derivative financial instruments to hedge 
its  exposure  to  foreign  exchange  and  interest  rate  risks  arising  from 
operating,  financing  and  investing  activities.  In  accordance  with  its 
Treasury  policy,  the  Consolidated  Entity  can  hold  derivative  financial 
instruments  for  trading  purposes.  Derivatives  that  do  not  qualify  for 
hedge accounting are accounted for as trading instruments.

 Derivative financial instruments are recognised initially at trade date fair 
value  and  are  subsequently  remeasured  at  fair  value  at  the  reporting 
date. The  gain  or  loss  on  re-measurement  is  recognised  immediately 
in  profit  or  loss  in  the  Income  Statement.    However,  when  derivatives 
qualify for hedge accounting, recognition of any resultant gain or loss 
depends on the nature of the hedge relationship as discussed below.

 The fair value of interest rate swaps is the estimated amount that the 
Consolidated Entity would receive or pay to terminate the swap at the 
reporting date, taking into account current interest rates and the current 
creditworthiness of the swap counterparties. The fair value of forward 
exchange contracts is their quoted market price at the reporting date, 
being the present value of the quoted forward price.  The fair value of 
futures contracts is their quoted market price.

53

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 2013 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(ii)  Available-for-sale 

 Assets that are intended to be held for an indefinite period of time but 
which may be sold in response to changes in interest rates, exchange 
rates  and  liquidity  needs  are  classified  as  available  for  sale.  These 
assets are initially measured at fair value plus any directly attributable 
transaction costs, with any changes in fair value other than impairment 
losses  (refer  Note  3  (j)),  being  recognised  in  other  comprehensive 
income  and  accumulated  in  reserves  in  equity  until  the  asset  is  sold. 
Interest  income  received  on  these  assets  is  recorded  as  net  interest 
income and any realised gains or losses recorded in other income in the 
Income Statement.

(d) Cash and liquid assets

 Cash and liquid assets comprise cash at branches, cash on deposit and 
balances with the Reserve Bank of Australia.

(e)  Receivables due from other financial 

institutions

 Receivables  due  from  other  financial  institutions  are  recognised  and 
measured at amortised cost and include nostro balances (an account 
held with a foreign bank usually in a foreign currency) and settlement 
account balances.   

separate assets and are separately depreciated over their useful lives. 
Costs  that  do  not  meet  the  criteria  for  subsequent  capitalisation  are 
expensed as incurred.

Subsequent Measurement

 The Bank has elected to use the cost model to measure property, plant 
and  equipment  after  recognition. The  carrying  value  is  the  initial  cost 
less accumulated depreciation and any accumulated impairment losses.

Depreciation

 Depreciation is charged to the profit or loss in the Income Statement on 
a straight-line basis over the estimated useful lives of each part of an 
item of property, plant and equipment. Land is not depreciated.  

 The estimated useful lives in the current and comparative periods are as 
follows:

IT equipment 

Plant, furniture and equipment 

Years

3–10

3–25

Leasehold improvements 

10 (or term of lease if less)

The residual value, if not insignificant, is reassessed annually.

(f)  Loans and advances at amortised cost

 (i) Intangible assets

Initial recognition and measurement

 Intangible assets are stated at cost less any accumulated amortisation 
and any impairment losses. Expenditure on internally generated goodwill, 
research costs and brands is recognised in the Income Statement as an 
expense as incurred.

Subsequent expenditure

 Subsequent expenditure on intangible assets is capitalised only when it 
increases the future economic benefits embodied in the specific asset 
to which it relates. All other expenditure is expensed as incurred.

Goodwill

 Goodwill is the excess of the cost of acquisition over the fair value of 
 the Bank’s share of the identifiable net assets of the acquired subsidiary. 
Any  goodwill  is  tested  annually  for  impairment,  with  any  impairment 
taken  directly  to  the  profit  or  loss  in  the  Income  Statement.  Refer  to 
Note 3 (j).

 Consideration  transferred  included  the  fair  values  of  the  assets 
transferred, liabilities incurred by the Consolidated Entity to the previous 
owners  of  the  acquired  entity,  and  equity  interests  issued  by  the 
Consolidated Entity. 

Amortisation 

 Except  for  goodwill,  amortisation  is  charged  to  profit  or  loss  in  the 
Income Statement on a straight-line basis over the estimated useful life 
of the intangible asset unless the life of the intangible asset is indefinite. 
Where  applicable,  intangible  assets  are  amortised  from  the  date  they 
are available for use. The amortisation period and method are reviewed 
on an annual basis.

 Loans  and  advances  are  originated  by  the  Bank  and  are  recognised 
upon  cash  being  advanced  to  the  borrower.  Loans  and  advances  are 
initially recognised at fair value plus incremental direct transaction costs 
and  subsequently  measured  at  each  reporting  date  at  amortised  cost 
using the effective interest method. Refer to Note 3 (j) for impairment of 
loans and advances.

(g) Leases 

Finance Leases

 Finance  leases  in  which  the  Bank  is  the  lessor,  are  recorded  in 
the  Balance  Sheet  as  loans  and  advances  at  amortised  cost. 
They  are  recorded  on  the  commencement  of  the  lease  as  the  net 
investment  in  the  lease,  being  the  present  value  of  the  minimum 
lease payments.   

The Consolidated Entity does not have finance leases as lessee.

Operating Leases

 Operating  leases  in  which  the  Bank  is  the  lessee,  are  expensed 
on  a  straight-line  basis  over  the  term  of  the  lease,  except  where  an 
alternative basis is more representative of the pattern of benefits to be 
derived from the leased property.   When an operating lease terminates 
before the lease period expires, any payment required to be made to the 
lessor by way of penalty, is recognised as an expense in the period in 
which termination takes place.

(h) Property, plant and equipment

Recognition and initial measurement 

 Items of property, plant and equipment are stated at cost or deemed cost 
less accumulated depreciation and accumulated impairment losses. The 
cost  of  self-constructed  assets  includes  the  cost  of  materials,  direct 
labour and an appropriate proportion of production overheads. 
Subsequent Costs 

 Subsequent  additional  costs  are  only  capitalised  when  it  is  probable 
that  future  economic  benefits  in  excess  of  the  originally  assessed 
performance of the assets will flow to the Bank in future years. Where 
these costs represent separate components, they are accounted for as 

54

2013 Annual Report 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
3.  SIGNIFICANT ACCOUNTING POLICIES  

(ii)  Collective impairment provisions

 Where  no  evidence  of  impairment  has  been  identified  for  loans  and 
advances,  these  loans  and  advances  are  grouped  together  on  the 
basis  of  similar  credit  characteristics  for  the  purpose  of  calculating  a 
collective impairment loss. Collective impairment provisions are based 
on historical loss experience adjusted for current observable data. The 
amount required to bring the collective provision for impairment to its 
required level is charged to profit or loss in the Income Statement.

Non-financial assets

 Non-financial  assets  other  than  deferred  tax  assets  are  reviewed  for 
impairment whenever events or changes in circumstances indicate that 
the carrying amount may not be recoverable. For goodwill, and intangible 
assets with an indefinite life, the recoverable amount is estimated each 
year at the same time.

 The  Bank  conducts  an  annual  internal  review  of  non-financial  asset 
values  to  assess  for  any  indicators  of  impairment.  If  any  indication  
of  impairment  exists,  an  estimate  of  the  asset’s  recoverable  amount  
is calculated.

 For the purposes of assessing impairment, assets are grouped at the 
lowest  levels  for  which  there  are  separately  identifiable  cash  inflows 
that  are  largely  independent  of  the  cash  inflows  from  other  assets  or 
groups of assets - Cash Generating Units (“CGU”).  An impairment loss 
is recognised in profit or loss in the Income Statement for the amount 
by which the asset’s carrying amount exceeds its recoverable amount. 
Impairment losses recognised in respect of CGUs are allocated first to 
reduce the carrying amount of goodwill allocated to the units, and then 
to reduce the carrying amounts of the other assets in the unit on a pro 
rata  basis.   This  grouping  is  subject  to  an  operating  segment  ceiling 
test. Non-financial assets, other than goodwill, that suffered impairment 
are  tested  for  possible  reversal  of  the  impairment  whenever  events 
or  changes  in  circumstances  indicate  that  the  impairment  may  have 
reversed. An impairment loss in respect of goodwill is not reversed.

Calculation of recoverable amount

 The recoverable amount of a non-financial asset or CGU is the greater 
of  their  fair  value  less  costs  to  sell  and  value  in  use.  In  assessing 
value  in  use,  the  estimated  future  cash  flows  are  discounted  to  
their  present  value  using  a  pre-tax  discount  rate  that  reflects  current 
market assessments of the time value of money and the risks specific 
to the asset.

(k) Financial liabilities

 Financial  liabilities  including  current  accounts,  deposits,  subordinated 
and convertible notes and term deposits are initially recognised at fair 
value plus transaction costs that are directly attributable to the issue of 
the financial liability and are subsequently measured at amortised cost 
using the effective interest method.

 Securitisation  set-up  costs  relating  to  on-balance  sheet  assets  are 
included with securitisation borrowings and amortisation is recorded as 
interest expense.

 The Bank classifies capital instruments as financial liabilities or equity 
instruments in accordance with the substance of the contractual terms 
of the instrument.

(CONTINUED)

(i) Intangible assets (continued)

       Amortisation (continued) 

 The amortisation rates used in the current and comparative periods are 
as follows:

Computer software 

Years

5-12

Customer related intangibles and brands 

3-10

(j)  Impairment

Financial assets

Financial assets other than loans and advances at amortised cost

 The  Consolidated  Entity  assesses  at  the  end  of  each  reporting  period 
whether  there  is  objective  evidence  that  a  financial  asset  or  group  of 
financial  assets,  not  carried  at  fair  value  through  profit  and  loss,  is 
impaired.  A financial asset is impaired if objective evidence indicates 
that a loss event has occurred after the initial recognition of the asset, 
and that the loss event had a negative effect on the estimated future cash 
flow of that asset that can be estimated reliably. In the case of equity 
securities  classified  as  available-for-sale,  a  significant  or  prolonged 
decline in the fair value of a security below its cost is considered as an 
indicator  that  the  securities  are  impaired.  If  any  such  evidence  exists 
for available-for-sale financial assets, the cumulative loss - measured 
as  the  difference  between  the  acquisition  cost  and  the  current  fair  
value,  less  any  impairment  loss  on  that  financial  asset  previously 
recognised  in  profit  or  loss  in  the  Income  Statement  -  is  reclassified 
from  equity  and  recognised  in  profit  or  loss  in  the  Income  Statement 
as  a  reclassification  adjustment.  Impairment  losses  recognised  in 
profit or loss in the Income Statement on equity instruments classified 
as available-for-sale are not reversed through the profit or loss in the 
Income Statement.

 For  available  for  sale  debt  securities,  if  any  increase  in  the  fair  value 
can  be  related  objectively  to  an  event  occurring  after  the  impairment  
loss was recognised, then the impairment loss is reversed through profit 
or loss in the Income Statement.

Loans and advances and other assets at amortised cost

 If there is evidence of impairment for any of the Consolidated Entity’s 
financial assets carried at amortised cost, the loss is measured as the 
difference between the asset’s carrying amount and the present value 
of estimated future cash flows, excluding future credit losses that have 
not been incurred. The cash flows are discounted at the financial asset’s 
original effective interest rate. The loss is recognised in profit or loss in 
the Income Statement.

 The  Bank  uses  two  methods  for  calculating  impairment  of  loans  and 
advances:

(i)  Specific impairment provisions

 Impairment  losses  on  individually  assessed  loans  and  advances  are 
determined on a case-by-case basis. If there is objective evidence that 
an individual loan or advance is impaired, then a specific provision for 
impairment is raised. The amount of the specific provision is based on 
the carrying amount of the loan or advance, including the security held 
against the loan or advance and the present value of expected future 
cash  flows.  Any  subsequent  write-offs  for  bad  debts  are  then  made 
against the specific provision for impairment.

55

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 2013 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(l)  Employee benefits

(i)  Wages, Salaries and Annual Leave

(n) Shares

Ordinary Shares

 Liabilities  for  employee  benefits  for  wages,  salaries  and  annual  leave 
represents  present  obligations  resulting  from  employees’  services 
provided up to the reporting date, calculated at undiscounted amounts 
based on remuneration wage and salary rates that the Bank expects to 
pay as at reporting date including related on-costs.

(ii)  Long Service Leave

 The provision for employee benefits to long service leave represents the 
present value of the estimated future cash outflows to be made resulting 
from  employee’s  services  provided  to  reporting  date. The  provision  is 
calculated  using  expected  future  increases  in  wage  and  salary  rates 
including  related  on-costs,  and  expected  settlement  dates  based  on 
turnover history and is discounted using the rates attached to national 
government bonds at reporting date which most closely match the terms 
of maturity of the related liabilities.

(iii)  Superannuation plan

 The Bank contributes to a number of defined contribution superannuation 
plans  which  comply  with  the  Superannuation  Industry  (Supervision) 
Act  1993.  Contributions  are  charged  to  profit  or  loss  in  the  Income 
Statement as they are made.

(iv)  Share based payments

The Bank operates the following equity-settled compensation plans:

•   Senior Management Option Plan (“SMOP”) - there are no longer any 

outstanding options under the SMOP as at 31 August 2013.

•  Award Rights Plan.

 The above plans allow Consolidated Entity employees to acquire shares 
in the Bank. The fair value of options and rights granted is recognised 
as an employee expense with a corresponding increase to the Employee 
Benefits Reserve. The fair value is measured at grant date and spread 
over  the  period  during  which  the  employees  become  unconditionally 
entitled  to  the  options  and  rights.  The  fair  value  of  the  options  and 
rights  granted  is  measured  using  industry  accepted  option  pricing 
methodologies,  taking  into  account  the  terms  and  conditions  upon 
which the options and rights are granted. The fair value of the options 
and rights is expensed over the vesting period. Where options and rights 
do not vest due to failure to meet a non market condition (e.g. employee 
service period) the expense is reversed. Where options and rights do not 
vest due to failure  to  meet  a  market  condition (e.g. Total Shareholder 
Return test) the expense is not reversed.

(m) Provisions

 A provision is recognised in the Balance Sheet when the Consolidated 
Entity  has  a  present  legal  or  constructive  obligation  as  a  result  of  a 
past event, and it is probable that an outflow of economic benefits will 
be required to settle the obligation. If the effect is material, provisions 
are determined by discounting the expected future cash flows at a pre-
tax rate that reflects current market assessments of the time value of 
money and, when appropriate, the risks specific to the liability.

 Ordinary  shares  are  classified  as  equity.  Incremental  costs  directly 
attributable  to  the  issue  of  ordinary  shares  and  share  options  are 
recognised as a deduction from equity, net of any tax effects.

Preference Shares

 Preference share capital is classified as equity if it is non-redeemable. 
Dividends  thereon  are  recognised  as  distributions  within  equity  upon 
declaration by the Directors.

 Preference  share  capital  is  classified  as  a  financial  liability 
if it is redeemable on a specific date. Dividends thereon are 
recognised  as  interest  expense  in  the  Income  Statement  as 
accrued. 

Treasury shares

 Ordinary  shares  of  the  Bank  may  be  purchased  from  time  to  time  by 
a subsidiary of the Bank authorised to do so under the Bank’s Award 
Rights  Plan. Where  these  shares  remain  unvested  to  employees  they 
are treated as treasury shares and deducted from capital as required  
by  AASB  132  Financial  Instruments:  Presentation  and  Disclosure.  No 
profit  or  loss  is  recorded  on  purchase,  sale,  issue  or  cancellation  of 
these shares.

(o) Revenue

Interest income and expense

income  and  expense 

 Interest 
interest-bearing  financial 
instruments  are  recognised  in  the  profit  or  loss  using  the  effective 
interest  rates  of  the  financial  assets  or  financial  liabilities  to  which  
they relate.

for  all 

 The  effective  interest  rate  is  the  rate  that  exactly  discounts  the 
estimated future cash payments or receipts through the expected life of 
the financial asset or financial liability (or, where appropriate, a shorter 
period,  to  the  net  carrying  amount  of  the  financial  asset  or  financial 
liability). When calculating the effective interest rate, the Bank estimates 
cash flows considering all contractual terms of the financial instrument 
but not future credit losses. The calculation includes all amounts paid 
or received by the Bank that are an integral part of the effective interest 
rate, including transaction costs and all other premiums or discounts.  
Transaction costs include loan acquisition costs such as commissions 
paid to Owner Managed Branches and other intermediaries.

Non-interest income

 Non-yield  related  lending  application  fees  received  are  recognised  as 
income when the loan is disbursed or the commitment to lend expires.  

 Service  fees  that  represent  the  recoupment  of  the  costs  of  providing 
the  service  are  recognised  on  an  accruals  basis  when  the  service  
is provided.

 Non-interest income (continued)

 Lending fees that are considered an integral part of the effective interest 
rate  are  recognised  within  interest  revenue  on  an  effective  interest  
rate basis.

 Fair value gains and losses from financial assets held at fair value are 
recognised in the Income Statement immediately.

Dividend income

 Dividends are recognised when control of a right to receive consideration 
is established.

56

2013 Annual Report 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
3.  SIGNIFICANT ACCOUNTING POLICIES  

(CONTINUED) 

(p) Income tax

 Income tax comprises current and deferred tax. Income tax is recognised 
in  profit  or  loss  in  the  Income  Statement  except  to  the  extent  that  it 
relates to business combinations, or items recognised directly in equity, 
or other comprehensive income.

 Current  tax  is  the  expected  tax  payable  /  receivable  on  the  taxable 
income  for  the  year,  using  tax  rates  enacted  or  substantially  enacted 
at the reporting date, and any adjustment to tax payable / receivable in 
respect of previous years.

 Deferred tax is provided for using the Balance Sheet method, providing 
for temporary differences between the carrying amounts of assets and 
liabilities  for  financial  reporting  purposes  and  the  amounts  used  for 
taxation purposes. The amount of deferred tax provided is based on the 
expected manner of realisation or settlement of the carrying amount of 
assets and liabilities, using tax rates enacted or substantially enacted at 
the reporting date. A deferred tax asset is recognised only to the extent 
that  it  is  probable  that  future  taxable  profits  will  be  available  against 
which  the  asset  can  be  utilised.  Deferred  tax  assets  are  reviewed  at 
each reporting date and are reduced to the extent that it is no longer 
probable that the related tax benefit will be realised.

Tax Consolidation

 The Bank is the head entity in the tax consolidated group comprising all 
the Australian wholly-owned subsidiaries.  The implementation date for 
the tax-consolidated group was 1 September 2003.

 Current tax expense / income, deferred tax liabilities and deferred tax 
assets arising from temporary differences of the members of the tax-
consolidated group are recognised in the separate financial statements 
of the members of the tax-consolidated group using a ‘group allocation’ 
approach by reference to the carrying amounts in the separate financial 
statements  of  each  entity  and  the  tax  values  applying  under  tax 
consolidation.

 Any current tax liabilities (or assets) and deferred tax assets arising from 
unused  tax  losses  of  the  subsidiaries  is  assumed  by  the  head  entity 
in the tax consolidated group and are recognised as amounts payable 
(receivable)  to  (from)  other  entities  in  the  tax-consolidated  group  in 
conjunction  with  any  tax  funding  arrangement  amounts  (refer  below). 
Any difference between these amounts is recognised by the Bank as an 
equity contribution, or distribution from the subsidiary. 
 The Bank recognises deferred tax assets arising from unused tax losses 
of the tax-consolidated group to the extent that it is probable that future 
taxable  profits  of  the  tax-consolidated  group  will  be  available  against 
which the asset can be utilised. 

 Any subsequent period adjustments to deferred tax assets arising from 
unused tax losses as a result of revised assessments of the probability 
of recoverability is recognised by the head entity only.

 Contributions to fund the current tax liabilities are payable as per the 
Tax  Funding  Arrangement  and  reflect  the  timing  of  the  head  entity’s 
obligation  to  make  payments  for  tax  liabilities  to  the  relevant  tax 
authorities.

 The  Bank,  in  conjunction  with  other  members  of  the  tax-consolidated 
group,  has  also  entered  into  a  Tax  Sharing  Agreement  (“TSA”).  The 
TSA  provides  for  the  determination  of  the  allocation  of  income  tax 
liabilities between the entities should the head entity default on its tax 
payment obligations. No amounts have been recognised in the financial 
statements  in  respect  of  this  agreement  as  payment  of  any  amounts 
under the TSA is considered remote. 

Taxation of Financial Arrangements (“TOFA”)

 TOFA began to apply to the BOQ Tax Consolidated group on 1 July 2010. 
The regime aims to align the tax and accounting treatment of financial 
arrangements.

 The Tax Consolidated group made a transitional election to bring pre-
existing  arrangements  into  TOFA.  The  deferred  tax  in  relation  to  the 
transitional adjustment that this created is being amortised equally over 
the four years from 1 September 2010.

(q) Goods and services tax

 Revenues,  expenses  and  assets  are  recognised  net  of  the  amount 
of  goods  and  services  tax  (“GST”),  except  where  the  amount  of  GST 
incurred  is  not  recoverable  from  the  Australian  Tax  Office  (“ATO”). 
In  these  circumstances  the  GST  is  recognised  as  part  of  the  cost  of 
acquisition of the asset or as part of the expense.

Receivables and payables are stated with the amount of GST included.

 The  net  amount  of  GST  recoverable  from,  or  payable  to,  the  ATO  is 
included as a current asset or liability in the Balance Sheet.

 Cash  flows  are  included  in  the  Statements  of  Cash  Flows  on  a  gross 
basis. The  GST  components  of  cash  flows  arising  from  investing  and 
financing activities which are recoverable from, or payable to, the ATO 
are classified as operating cash flows.

(r) Earnings per share

 Basic  earnings  per  share  (“EPS”)  is  calculated  by  dividing  the  net 
profit / (loss) attributable to members of the Consolidated Entity for the 
reporting period, after excluding any costs of servicing equity (other than 
ordinary shares), by the weighted average number of ordinary shares of 
the Bank, adjusted for any bonus issues.

 Diluted EPS is calculated by dividing the basic EPS earnings, adjusted by 
the after tax effect of financing costs associated with dilutive potential 
ordinary shares and the effect on revenues and expenses of conversion 
to ordinary shares associated with dilutive potential ordinary shares, by 
the weighted average number of ordinary shares and dilutive potential 
ordinary shares adjusted for any bonus issue.

(s) Business combinations

Nature of tax funding and tax sharing arrangements

Acquisitions on or after 1 July 2009

 The  Bank,  in  conjunction  with  other  members  of  the  tax-consolidated 
group,  has  entered  into  a  tax  funding  agreement  which  sets  out  the 
funding obligations of members of the tax-consolidated group in respect 
of  tax  amounts.  The  tax  funding  agreement  requires  payments  to  / 
from the head entity equal to the current tax liability (asset) assumed 
by the head entity and any tax-loss deferred tax asset assumed by the 
head  entity,  resulting  in  the  Bank  recognising  an  inter-entity  payable 
(receivable) equal in amount to the tax liability (asset) assumed.

 The  Consolidated  Entity  has  adopted  revised  AASB  3  Business 
Combinations  (2008)  and  amended  AASB  127  Consolidated  and 
Separate  Financial  Statements  (2008)  for  business  combinations 
occurring  in  the  financial  year  starting  1  July  2009.  All  business 
combinations occurring on or after 1 July 2009 are accounted for by 
applying the acquisition method. 

 For every business combination, the Group identifies the acquirer, which 
is  the  combining  entity  that  obtains  control  of  the  other  combining 
entities or businesses. Control is the power to govern the financial and 
operating policies of an entity so as to obtain benefits from its activities. 

57

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 2013 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Monies held in the statutory fund are subject to distribution and transfer 
restrictions and other requirements of the Life Insurance Act 1995.

 Under  AASB  1038,  the  financial  statements  must  include  all  assets, 
liabilities, revenues, expenses and equity, irrespective of whether they 
are designated as relating to shareholders or policy owners.  Therefore, 
the Consolidated Entity’s financial statements comprise the total of all 
statutory funds and the Shareholders’ Fund.

Insurance contract liability

 Profits  of  the  insurance  contract  business  are  brought  to  account  on  a 
Margin on Services (“MoS”) basis in accordance with guidance provided 
by  LPS  1.04:  Valuation  of  Policy  Liabilities  as  determined  by  APRA.   
Under  MoS,  profit  is  recognised  as  fees  are  received  and  services  are 
provided to policyholders.  When fees are received but the service has not 
been provided, the profit is deferred.  Losses are expensed when identified.

 Consistent  with  the  principle  of  deferring  unearned  profit  is  the 
requirement  to  defer  expenditure  associated  with  the  deferred  profit.  
MoS  permits  costs  associated  with  the  acquisition  of  policies  to  be 
charged to profit or loss in the Income Statement over the period that 
the policy will generate profits.  Costs may only be deferred to the extent 
that a policy is expected to be profitable.

 Profit arising from life insurance is based on actuarial assumptions, and 
calculated  as  the  excess  of  premiums  and  investment  earnings  less 
claims,  operating  expenses  and  the  amortisation  of  acquisition  costs 
that will be incurred over the estimated life of the policies.  The profit is 
systematically recognised over the estimated time period the policy will 
remain in force.

 Under  MoS,  insurance  contract  liabilities  may  be  valued  using  an 
accumulation  approach  where  this  does  not  result  in  a  material 
difference  to  the  projection  approach.    The  accumulation  approach 
is  deemed  appropriate  by  the  Directors  and  the  appointed  actuary.  
Under  this  approach,  premiums  received  are  deferred  and  earned  in 
accordance  with  the  underlying  incidence  of  risk.    Costs  of  acquiring 
insurance contracts, both direct and indirect, are deferred to the extent 
that  related  product  groups  are  expected  to  be  profitable.  Where  a 
related  product  group  is  not  expected  to  be  profitable,  the  insurance 
contract liability is increased by the excess of the present value of future 
expenses over future revenues.

Revenue Recognition

 Premiums  in  respect  of  life  insurance  contracts  are  recognised  as 
revenue in the Income Statement from the date of attachment of risk.  
Premiums with no due date are recognised as revenue on a received 
basis.  Premiums with a regular due date are recognised as revenue on 
an accruals basis.  Unpaid premiums are only recognised as revenue 
during the days of grace or where secured by the surrender value of the 
policy and are included in the intergroup balance in the Balance Sheet.

 Investment income is recognised on an accruals basis.  Realised and 
unrealised gains and losses are included in the Income Statement as 
investment income.

Contingent Liabilities

 A  contingent  liability  of  the  acquiree  is  assumed  in  a  business 
combination only if such a liability represents a present obligation and 
arises from a past event, and its fair value can be measured reliably. 

Transactions Costs

 Transaction costs that the Group incurs in connection with a business 
combination, such as a finders fee, legal fees, due diligence fees and 
other professional and consulting fees are expensed as incurred. 

(t) Equity reserve for credit losses

 The Bank is required by the APRA to maintain a general provision for 
credit losses. As the Bank is unable to hold a general provision under 
current accounting standards, the Bank has created an equity reserve 
for  credit  losses. The  equity  reserve  for  credit  losses  and  the  eligible 
component of the collective provision for impairment are aggregated for 
the purpose of satisfying the APRA requirement for a general reserve for 
credit losses.

(u) Investments in joint arrangements

 The  Bank’s  investments  in  joint  venture  entities  are  accounted  for 
under  the  equity  method  of  accounting  in  the  consolidated  financial 
statements.  These are entities in which the Bank has joint control over 
all operational decisions and activities.

 Under  the  equity  method,  the  investments  in  joint  ventures  are 
recognised  at  the  cost  of  acquisition  and  the  carrying  value  is 
subsequently adjusted by the Bank’s share of the joint venture entity’s 
profit or loss and movement in post-acquisition reserves, after adjusting 
to align the accounting policies with that of the Bank.

 The  Bank’s  share  of  the  joint  venture  entity’s  net  profit  or  loss  is 
calculated  based  on  the  sale  of  land,  together  with  any  tax  expense, 
and  is  brought  to  account  based  on  the  proportion  of  settled  land  
sales contracts.

(v) Life insurance business

Principles for life insurance

 The life insurance operations of the Consolidated Entity are conducted 
within separate funds as required by the Life Insurance Act 1995 and 
is  reported  in  aggregate  with  the  Shareholders’  Fund  in  the  Income 
Statement,  Balance  Sheet  and  Statement  of  Cash  Flows  of  the 
Consolidated Entity.  The life insurance operations of the Consolidated 
Entity comprise the selling and administration of life insurance contracts.

 Life insurance contracts involve the acceptance of significant insurance 
risk. Insurance risk is defined as significant if, and only if, an insured 
event  could  cause  an  insurer  to  pay  significant  additional  benefits  in 
any  scenario,  excluding  scenarios  that  lack  commercial  substance 
(i.e.  have  no  discernible  effect  on  the  economics  of  the  transaction).  
Any  products  sold  that  do  not  meet  the  definition  of  a  life  insurance 
contract are classified as life investment contracts.  Insurance contracts 
include those where the insured benefit is payable on the occurrence of 
a specified event such as death, injury or disability caused by accident 
or illness.  The insured benefit is either not linked or only partly linked to 
the market value of the investments held by the Consolidated Entity, and 
the financial risks are substantially borne by the Consolidated Entity.

58

2013 Annual Report 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
3.  SIGNIFICANT ACCOUNTING POLICIES  

Policy liabilities

(CONTINUED)

(v) Life insurance business (continued)

Claims expense – insurance contracts

 Claims  incurred  all  relate  to  the  provision  of  services,  including  the 
bearing of risks, and are treated as expenses.  

 Claims are recognised when the liability to the policyholder under the 
policy contract has been established.  Claims recognition is based upon:

 Policy liabilities for life insurance contracts are computed using statistical 
or  mathematical  methods,  which  are  expected  to  give  approximately 
the  same  results  as  if  an  individual  liability  was  calculated  for  each 
contract.  The computations are made by suitably qualified personnel on 
the basis of recognised actuarial methods, with due regard to relevant 
actuarial principles.  The methodology takes into account the risks and 
uncertainties of the particular classes of life insurance business written.  
The key factors that affect the estimation of these liabilities and related 
assets are: 

•   cost estimates for losses reported to the close of the financial year; 

•   The  cost  of  providing  benefits  and  administering  these  insurance 

and

contracts;

•   estimated  incurred,  but  not  reported  losses,  based  upon  past 

•   Mortality  and  morbidity  experience  on  life  insurance  products, 

experience.

Deferred acquisition costs - Life insurance contracts

 The  fixed  and  variable  costs  of  acquiring  new  life  insurance  business 
are deferred to the extent that such costs are deemed recoverable from 
future premiums or policy charges.  These costs include commission, 
policy issue and underwriting costs, certain advertising costs and other 
sales costs.  Acquisition costs deferred are limited to the lesser of the 
actual costs incurred and the allowance for the recovery of such costs 
in the premium or policy charges. The actual acquisition costs incurred 
are recorded in profit or loss in the Income Statement.  The value and 
future  recovery  of  these  costs  are  assessed  in  determining  policy 
liabilities.  This has the effect that acquisition costs are deferred within 
the policy liability balance and amortised over the period that they will 
be recovered from premiums or policy charges.

Critical Accounting Judgements and Estimates:

 The  Consolidated  Entity’s  insurance  subsidiary  makes  estimates 
and  assumptions  that  affect  the  reported  amounts  of  assets  and 
liabilities  within  the  next  financial  year.    Estimates  and  judgements 
are  continually  evaluated  and  are  based  on  historical  experience  and 
other factors, including expectations of future events that are believed 
to  be  reasonable  under  the  circumstances.   The  areas  where  critical 
accounting judgements and estimates are applied are noted below.

including enhancements to policyholder benefits; and

•   Discontinuance experience, which affects the Bank’s ability to recover 
the cost of acquiring new business over the lives of the contracts.

 In addition, factors such as regulation, competition, interest rates, taxes, 
securities  market  conditions  and  general  economic  conditions  affect 
the  level  of  these  liabilities.    Details  of  specific  actuarial  policies  and 
methods are set out in Note 35.

(w) Segment reporting

 The Bank determines and presents operating segments based on the 
information that is provided internally to the Managing Director, who is 
the Bank’s chief operating decision maker.  

 An  operating  segment  is  a  component  of  the  Bank  that  engages  in 
business activities from which it may earn revenues and incur expenses, 
including  revenues  and  expenses  that  relate  to  transactions  with  any 
of  the  Bank’s  other  components.  All  operating  segments’  operating 
results are regularly reviewed by the Bank’s Managing Director to make 
decisions about resources to be allocated to the segment and assess its 
performance, and for which discrete financial information is available.

 Segment  results  that  are  reported  to  the  Managing  Director  include 
items  directly  attributable  to  a  segment  as  well  as  those  that  can  be 
allocated on a reasonable basis.

59

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 2013 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
4. OPERATING INCOME 

Consolidated

Bank

Interest income

Loans and advances 

Securities at fair value

Total interest income

Interest expense

Retail deposits

Wholesale deposits and borrowings 

Total interest expense

Net interest income

Income from operating activities

Other customer fees and charges 

Share of fee revenue paid to Owner Managed Branches

Securitisation income

Net income from financial instruments and derivatives at fair value

Commission 

Management fee – controlled entities

Foreign exchange income – customer based

Net profit / (loss) on sale of property, plant and equipment

Other income

Other operating income

Net Insurance operating income

Total operating income

2013

$m

2,084.3

213.1

2,297.4

897.9

706.4

1,604.3

693.1

102.1

(14.2)

-

5.4

12.1

-

7.5

3.2

6.4

2012

$m

2,345.1

251.1

2,596.2

1,025.8

918.9

1,944.7

651.5

106.1

(14.8)

-

0.3

6.2

-

7.4

1.8

4.5

122.5

111.5

122.5

40.3

855.9

111.5

41.3

804.3

2013

$m

1,765.0

471.6

2,236.6

897.9

813.2

1,711.1

525.5

101.9

(14.2)

55.7

3.7

11.4

24.9

7.5

0.1

27.8

218.8

218.8

-

744.3

2012

$m

1,998.4

550.8

2,549.2

1,025.8

1,060.9

2,086.7

462.5

105.6

(14.8)

53.8

1.0

10.0

25.4

7.3

(0.5)

47.9

235.7

235.7

-

698.2

60

2013 Annual Report5. EXPENSES

Operating expenses

Advertising

Commissions to Owner Managed Branches

Communications and postage

Printing and stationery

Non-lending losses

Processing costs

Other operating expenses

Administrative expenses

Professional fees

Directors fees

Other

IT expenses

Data processing

Amortisation and impairment – computer software (intangible)

Depreciation – IT equipment

Occupancy expenses

Lease rental 

Depreciation -  plant, furniture, equipment and leasehold improvements

Other

Employee expenses

Salaries and wages

Superannuation contributions

Amounts set aside to provision for employee entitlements

Payroll tax

Equity settled transactions

Other

Other

Amortisation – acquired intangibles 

Expenses

Consolidated

Bank

2013

$m

2012

$m

2013

$m

2012

$m

12.4

8.7

22.5

4.0

47.5

25.0

15.0

14.0

5.6

18.7

5.7

14.7

24.2

19.9

11.8

9.2

21.3

3.8

47.5

25.0

12.2

135.1

102.8

130.8

20.4

1.6

8.3

30.3

61.1

18.6

1.5

81.2

21.9

7.7

2.5

32.1

144.5

11.9

1.7

8.4

5.2

7.0

18.7

1.7

7.4

27.8

53.1

31.9

1.3

86.3

20.4

8.2

2.5

31.1

134.0

12.5

1.4

7.9

4.7

5.4

17.9

1.1

9.3

28.3

58.2

16.5

0.8

75.5

19.9

6.5

2.4

28.8

123.7

10.5

1.8

7.1

4.6

6.4

13.3

6.7

17.7

5.3

12.9

24.2

16.2

96.3

15.9

1.2

8.7

25.8

50.2

29.6

0.7

80.5

18.8

7.0

2.4

28.2

111.1

10.7

1.0

6.6

3.8

4.4

178.7

165.9

154.1

137.6

8.1

465.5

8.7

422.6

1.4

418.9

1.3

369.7

61

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 20136. INCOME TAX EXPENSE / (BENEFIT)

Consolidated

Bank

2013

$m

2012

$m

2013

$m

2012

$m

Current tax expense

Current year

Adjustments for prior years

Deferred tax expense

Origination and reversal of temporary differences

Total income tax expense / (benefit)

Attributable to:

Continuing operations

Deferred tax recognised in equity

Equity raising costs

Cash flow hedge reserve

Other

Numerical reconciliations between tax expense and pre-tax profit / (loss)

Profit / (loss) before tax – continuing operations

Profit / (loss) before tax

Income tax using the domestic corporate tax rate of 30% (2012: 30%)

Increase in income tax expense due to:

       Non-deductible expenses

Decrease in income tax expense due to:

       Other (1)

Under / (Over) provided in prior years

Income tax expense on pre-tax net profit / (loss)

75.3

(3.2)

72.1

17.9

17.9

90.0

90.0

-

5.1

(1.8)

3.3

275.8

275.8

82.7

8.3

(0.4)

90.6

(0.6)

90.0

67.2

3.3

70.5

(72.7)

(72.7)

(2.2)

(2.2)

(3.2)

(8.1)

2.7

(8.6)

(19.3)

(19.3)

(5.8)

4.3

(4.3)

(5.8)

3.6

(2.2)

58.0

(1.8)

56.2

12.3

12.3

39.4

(3.6)

35.8

(63.4)

(63.4)

68.5

(27.6)

68.5

(27.6)

-

(1.3)

(1.7)

(3.0)

238.2

238.2

71.5

(3.2)

3.5

3.9

4.2

(31.4)

(31.4)

(9.4)

4.8

0.3

(7.3)

69.0

(0.5)

68.5

(18.7)

(27.8)

0.2

(27.6)

(1)  In the Bank, this includes the impact of dividends received from subsidiary Group members which are eliminated at a Group level, other non-assessable income and franking credits.

62

2013 Annual Report7. DIVIDENDS

Ordinary shares

Final 2012 dividend paid 8 December 2012 (2011: 2 December 2011)

Interim 2013 dividend paid 27 May 2013 (2012: 25 May 2012)

Preference shares

Half-yearly PEPS dividend paid on 15 October 2012 (2012: 17 October 2011)

Prorated PEPS dividend paid on 24 December 2012 (2012: nil)

Half-yearly PEPS dividend paid on 15 April 2013 (2012: 16 April 2012)

Half-yearly CPS dividend paid on 15 April 2013 (2012: nil)

Bank

2013

2012

Cents per 
share

Percentage 
franked

$m

%

Cents per 
share

Percentage 
franked

$m

%

26

28

217

69

179

177

80.2

88.5

168.7

4.3

1.3

0.3

5.3

11.2

100%

100%

100%

100%

100%

100%

28

26

250

-

234

-

100%

100%

100%

-

100%

-

63.1

79.0

142.1

5.0

-

4.7

-

9.7

Since the end of the financial year, the Directors have declared 
the following dividends:

Cents per share

- CPS half-yearly dividend 

- Final – ordinary shares 

286

30

$m

8.6

95.9

30% franking credits available to shareholders of the Bank for subsequent financial years

The above available amounts are based on the balance of the dividend franking account at year-end adjusted for:

Percentage franked

%

100%

100%

2013
$m

106.2

Date of payment

15 October 2013

4 December 2013

Bank

2012
$m

124.9

(a)  franking debits that will arise from the refund of the amount of the current tax assets and franking credits arising from the payment of current tax liabilities;

(b)  franking debits that will arise from the payment of dividends subsequent to year-end;

(c)  franking credits that will arise from the receipt of dividends recognised as receivables at the year end; and

(d)  franking credits that the entity may be prevented from distributing in subsequent years.

The ability to utilise the franking credits is dependent upon there being sufficient available profits to declare dividends.

All the franked dividends paid or declared by the Bank since the end of the previous financial year were franked at the tax rate of 30%.

The balance of the Bank of Queensland Limited dividend franking account at the date of this report, after adjusting for franking credits and debits that will arise 
on payment of income tax and dividends relating to the year ended 31 August 2013, is $106.2 million credit calculated at the 30% tax rate (2012: $124.9 million 
credit). 

It is anticipated, based on these franking account balances that the Bank will continue to pay fully franked dividends in the foreseeable future.

Dividend reinvestment plan

The Bank of Queensland Dividend Reinvestment Plan provides shareholders with the opportunity to convert all or part of their entitlement to a dividend into new 
shares. Shares are issued under the Plan at a discount. On 17 April 2013, the Board resolved to change the discount to 1.5% on the arithmetic average of the 
daily volume weighted average share prices of the Bank’s shares sold on the Australian Securities Exchange during the ten trading day period commencing on 
the second trading day after the Record Date. All shares issued in comparative periods were at discount of 2.5%. Shares issued are fully paid and rank equally 
with existing fully paid ordinary shares. The last date for election to participate in the Dividend Reinvestment Plan for 2013 final dividend is 13 November 2013.

63

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 20138. EARNINGS PER SHARE

Consolidated

2013

cents

58.4

57.2

2013
$m

185.8

 (2.7)

183.1

2.7

11.8

0.6

198.2

2012

cents

(10.2c)

(10.2c)

2012
$m

(17.1)

(9.6)

(26.7)

-

-

-

(26.7)

Consolidated

2013

Number

2012

Number 

313,535,179

263,815,724

313,535,179

263,815,724

2,414,842

1,343,916

7,360,404

21,988,604

1,277,927

-

-

-

346,576,956

265,159,640

Basic earnings per share - Ordinary shares (cents)

Diluted earnings per share - Ordinary shares (cents)

Earnings reconciliation

Net profit / (loss)

Less other equity instrument dividends (1)

Basic earnings 

Effect of PEPS (1)

Effect of distributions on CPS

Effect of convertible notes

Diluted earnings

Weighted average number of shares used as the denominator

Number for basic earnings per share

Ordinary shares

Number for diluted earnings per share

Ordinary shares

Effect of award rights

Effect of PEPS

Effect of CPS

Effect of convertible notes

(1) PEPS distribution on an accrual basis.

64

2013 Annual Report9. CASH AND LIQUID ASSETS

Notes, coin and cash at bank

Remittances in transit

Consolidated

Bank

2013

$m

712.8

160.4

873.2

2012

$m

522.5

148.0

670.5

2013

$m

81.8

160.4

242.2

2012

$m

79.7

148.0

227.7

10. DUE FROM OTHER FINANCIAL INSTITUTIONS

Term deposits

118.5

118.5

119.7

119.7

23.8

23.8

23.5

23.5

11. OTHER FINANCIAL ASSETS

At fair value through profit and loss

Floating rate notes and bonds

Negotiable certificates of deposit

Deposits at call

Bank accepted bills

Promissory notes

Investment securities available for sale

Debt instruments

Unlisted equity instruments

931.8

2,812.3

176.0

377.6

36.9

894.3

2,650.6

289.1

445.2

345.3

931.8

2,812.3

176.0

377.6

36.9

894.3

2,650.6

289.1

445.2

345.3

4,334.6

4,624.5

4,334.6

4,624.5

1,057.0

1,055.0

1,258.6

1,142.5

9.8

9.9

9.8

9.9

1,066.8

1,064.9

1,268.4

1,152.4

Total other financial assets

5,401.4

5,689.4

5,603.0

5,776.9

65

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 2013 
12.  LOANS AND ADVANCES AT AMORTISED COST

Consolidated

Bank

2013

$m

2012

$m

2013

$m

2012

$m

Residential property loans – secured by mortgages 

18,577.0

17,324.9

18,577.0

17,324.9

Securitised residential property loans – secured by mortgages

7,571.9

8,115.2

7,571.9

8,115.2

Total residential property loans – secured by mortgages

26,148.9

25,440.1

26,148.9

25,440.1

Personal loans 

Overdrafts 

Commercial loans 

Leasing finance

180.7

387.3

5,079.4

3,909.6

224.3

473.9

4,935.9

3,930.0

180.7

387.3

224.3

473.9

5,049.3

4,886.4

-

-

Gross loans and advances at amortised cost

35,705.9

35,004.2

31,766.2

31,024.7

Less:

Unearned lease finance income

Collective provision for impairment

Specific provisions for impairment

(404.3)

(137.5)

(174.8)

(444.1)

(192.6)

(220.3)

-

(112.3)

(162.7)

-

(165.8)

(204.3)

Total loans and advances at amortised cost

34,989.3

34,147.2

31,491.2

30,654.6

Loans and advances at amortised cost include the following finance lease receivables for leases of certain property and equipment where the Bank is the lessor:

Gross investment in finance lease receivables: 

Less than one year

Between one and five years

More than five years

Unearned lease finance income

Net investment in finance leases

The net investment in finance leases comprise:

Less than one year

Between one and five years

More than five years

Consolidated

Bank

2013

$m

1,572.6

2,312.1

24.9

3,909.6

(404.3)

3,505.3

1,370.0

2,112.6

22.7

2012

$m

1,520.2

2,386.4

23.4

3,930.0

(444.1)

3,485.9

1,300.7

2,163.7

21.5

3,505.3

3,485.9

2013

$m

2012

$m

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

66

2013 Annual Report12.   LOANS AND ADVANCES AT AMORTISED 

COST (CONTINUED)

Transfer of financial assets

 The Bank conducts a loan securitisation program whereby mortgage loans 
are transferred to the REDS Trusts.

 A subsidiary of the Bank also securitises Hire Purchase, Chattel Mortgages 
and Finance Leases which are transferred to REDS EHP Trusts.

 The  Trusts  fund  their  purchase  of  the  assets  by  issuing  floating-rate 
debt  securities.  The  securities  are  issued  by  the  Trusts.    Neither  Bank  of 
Queensland  Limited  nor  any  other  member  of  the  Bank  of  Queensland 
group  in  any  way  stands  behind  the  capital  value  or  performance  of  the 
securitisation programs.  The Bank does however provide the securitisation 
programs with arm’s length services and facilities including the management 
and servicing of the leases securitised.  

 The Bank has no right to repurchase any of the securitised assets and no 
obligation  to  do  so,  other  than  in  certain  circumstances  where  there  is  a 
breach of warranty within 120 days of the sale or when certain criteria are 
met under the Clean up Provision per the Trust Deed Supplement.

The  transferred  assets  are  equitably  assigned  to  the  securitisation  trusts. 
The investors in the securities issued by the Trusts have full recourse to the 
assets transferred to the Trusts. 

 The  Bank  receives  the  residual  income  distributed  by  the  Trusts  after  all 
payments due to investors and associated costs of the program have been 
met and as a result the Bank is considered to retain the risks and rewards 
of the Trusts.

 The  following  table  sets  out  the  transferred  financial  assets  that  did  not 
qualify  for  derecognition  and  associated  liabilities  from  conducting  the 
securitisation program.

Transferred financial assets

Loans and advances at amortised cost

Lease receivables

Associated financial liabilities

Securitisation liabilities - external investors

Amounts due to controlled entities

For those liabilities that have recourse only to transferred assets:

Fair value of transferred assets

Fair value of associated liabilities

Consolidated

Bank

2013

$m

2012

$m

2013

$m

2012

$m

4,564.5

899.1

5,463.6

5,100.8

513.7

5,614.5

4,564.5

5,100.8

-

-

4,564.5

5,100.8

5,836.0

5,801.3

-

-

-

(4,865.8)

5,836.0

5,801.3

(4,865.8)

-

(5,259.6)

(5,259.6)

5,463.6

5,614.5

4,564.5

5,100.8

(5,836.0)

(5,801.3)

(4,865.8)

(5,259.6)

(372.4)

(186.8)

(301.3)

(158.8)

67

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201313. PROVISIONS FOR IMPAIRMENT

Consolidated

Bank

Specific provision:

Balance at the beginning of the year

Add: Expensed during the year

Less: Bad debts written off net of recoveries

Transfers from collective provision

Unwind of discount

Balance at the end of the year

Collective provision:

Balance at the beginning of the year

Add: Expensed / (released) during the year

Impairment losses written off 

Transfers to specific provision

Balance at the end of the year

2013

$m

220.3

151.6

(195.1)

14.5

(16.5)

174.8

192.6

(37.0)

(3.6)

(14.5)

137.5

2012

$m

173.7

227.8

(193.2)

34.8

(22.8)

220.3

80.1

173.2

(25.9)

(34.8)

192.6

2013

$m

204.3

122.6

(162.8)

14.5

(15.9)

162.7

165.8

(35.4)

(3.6)

(14.5)

112.3

2012

$m

154.4

190.2

(152.9)

34.8

(22.2)

204.3

56.8

169.7

(25.9)

(34.8)

165.8

Total provisions for impairment

312.3

412.9

275.0

370.1

14. OTHER ASSETS

Accrued interest

Other debtors and prepayments

Consolidated

Bank

2013

$m

61.1

68.0

129.1

2012

$m

67.8

45.6

113.4

2013

$m

59.6

217.1

276.7

2012

$m

66.2

211.7

277.9

68

2013 Annual Report15. PROPERTY, PLANT AND EQUIPMENT

2013

Consolidated

Cost

Balance at the beginning of the financial year

Additions

Disposals

Transfers between categories

Balance at the end of the financial year

Depreciation

Balance at the beginning of the financial year

Depreciation charge for the year

Disposals

Balance at the end of the financial year

Carrying amounts

Carrying amount at the beginning of the financial year

Carrying amount at the end of the financial year

Bank

Cost

Balance at the beginning of the financial year

Additions

Disposals

Transfers between categories

Balance at the end of the financial year

Depreciation

Balance at the beginning of the financial year

Depreciation charge for the year

Disposals

Balance at the end of the financial year

Carrying amounts

Carrying amount at the beginning of the financial year

Carrying amount at the end of the financial year

Total

$m

118.2

16.3

(7.3)

-

127.2

79.7

16.1

(6.4)

89.4

38.5

37.8

92.8

8.3

(2.3)

-

98.8

66.7

7.3

(1.6)

72.4

26.1

26.4

Leasehold 
improvements

Plant, furniture 
and equipment

IT equipment

Capital works in 
progress

Assets under 
Operating Lease

$m

33.0

1.6

(0.2)

-

34.4

29.5

1.5

(0.2)

30.8

3.5

3.6

30.0

1.6

(0.2)

-

31.4

28.5

0.8

(0.2)

29.1

1.5

2.3

$m

0.3

2.2

-

(0.2)

2.3

-

-

-

-

0.3

2.3

0.3

2.2

-

(0.2)

2.3

-

-

-

-

0.3

2.3

$m

17.3

8.0

(5.0)

-

20.3

9.8

6.9

(4.8)

11.9

7.5

8.4

-

-

-

-

-

-

-

-

-

-

-

$m

$m

35.5

3.4

(1.2)

0.1

37.8

20.6

5.3

(0.8)

25.1

14.9

12.7

31.4

3.4

(1.2)

0.1

33.7

18.5

4.3

(0.8)

22.0

12.9

11.7

32.1

1.1

(0.9)

0.1

32.4

19.8

2.4

(0.6)

21.6

12.3

10.8

31.1

1.1

(0.9)

0.1

31.4

19.7

2.2

(0.6)

21.3

11.4

10.1

69

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201315. PROPERTY, PLANT AND EQUIPMENT  (CONTINUED)

2012

Consolidated

Cost

Balance at the beginning of the financial year

Additions

Disposals

Transfers between categories

Balance at the end of the financial year

Depreciation

Balance at the beginning of the financial year

Depreciation charge for the year

Disposals

Balance at the end of the financial year

Carrying amounts

Carrying amount at the beginning of the financial year

Carrying amount at the end of the financial year

Bank

Cost

Balance at the beginning of the financial year

Additions

Disposals

Transfers between categories

Balance at the end of the financial year

Depreciation

Balance at the beginning of the financial year

Depreciation charge for the year

Disposals

Balance at the end of the financial year

Carrying amounts

Carrying amount at the beginning of the financial year

Carrying amount at the end of the financial year

Total

$m

105.1

17.8

(4.7)

-

118.2

68.5

14.7

(3.5)

79.7

36.7

38.5

84.9

9.7

(1.8)

-

92.8

59.6

7.7

(0.6)

66.7

25.3 

26.1

Leasehold 
improvements

Plant, furniture 
and equipment

IT equipment

Capital works in 
progress

Assets under 
Operating Lease

$m

31.9

1.1

(0.1)

0.1

33.0

28.3

1.3

(0.1)

29.5

3.6

3.5

29.7

0.4

(0.1)

-

30.0

27.8

0.7

-

28.5

1.9

1.5

$m

0.7

0.3

-

(0.7)

0.3

-

-

-

-

0.7

0.3

0.7

0.3

-

(0.7)

0.3

-

-

-

-

0.7

0.3

$m

12.9

7.4

(3.0)

-

17.3

7.3

5.2

(2.7)

9.8

5.7

7.5

-

-

-

-

-

-

-

-

-

-

-

$m

$m

30.7

5.5

(0.9)

0.2

35.5

15.3

5.7

(0.4)

20.6

15.4

14.9

26.6

5.6

(1.0)

0.2

31.4

14.3

4.6

(0.4)

18.5

12.3

12.9

28.9

3.5

(0.7)

0.4

32.1

17.6

2.5

(0.3)

19.8

11.3

12.3

27.9

3.4

(0.7)

0.5

31.1

17.5

2.4

(0.2)

19.7

10.4

11.4

70

2013 Annual Report16. DEFERRED TAX ASSETS AND LIABILITIES

Recognised deferred tax assets and liabilities

Deferred tax assets and liabilities are attributable to the following:

Assets

Liabilities

Net

Consolidated

Accruals

Capitalised expenditure

Intangibles

Leasing

Property, plant, equipment and software

Provision for impairment

Other provisions

Receivables

Other

Equity reserves

2013

$m

5.0

-

-

-

-

104.1

10.3

-

7.0

-

2012

$m

6.4

-

-

-

-

125.2

13.7

-

8.1

0.6

2013

$m

-

(11.4)

(0.7)

(0.4)

(2.7)

-

-

(0.3)

(2.8)

(3.6)

2012

$m

-

(17.6)

(1.7)

(1.2)

(4.9)

-

-

(0.2)

(2.7)

-

Tax assets / (liabilities)

126.4

154.0

(21.9)

(28.3)

Bank

Accruals

Capitalised expenditure

Property, plant, equipment and software

Provision for impairment

Other provisions

Receivables

Other

Equity reserves

3.1

-

-

91.3

9.6

-

6.9

-

3.0

-

-

111.0

12.2

-

7.8

-

Tax assets / (liabilities)

110.9

134.0

-

(9.6)

(2.8)

-

-

(0.3)

-

(2.7)

(15.4)

-

(19.1)

(5.0)

-

-

(0.2)

-

(4.8)

(29.1)

2013

$m

5.0

(11.4)

(0.7)

(0.4)

(2.7)

104.1

10.3

(0.3)

4.2

(3.6)

104.5

3.1

(9.6)

(2.8)

91.3

9.6

(0.3)

6.9

(2.7)

95.5

2012

$m

6.4

(17.6)

(1.7)

(1.2)

(4.9)

125.2

13.7

(0.2)

5.4

0.6

125.7

3.0

(19.1)

(5.0)

111.0

12.2

(0.2)

7.8

(4.8)

104.9

71

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201317. INTANGIBLE ASSETS

Consolidated

Customer 
related 
intangibles 
and brands
$m

Computer 
software
$m

Goodwill
$m

Bank

Other
$m

Total
$m

Goodwill
$m

Customer 
contracts
$m

Computer 
software
$m

Other
$m

Total
$m

444.4 

107.4 

203.8

43.6

 -   

 -   

 -   

29.0

(2.0)

7.4

2.1

 -   

763.0

8.1

5.0

191.0

74.7

(2.0)

 -   

 -   

 -   

 -   

28.6

(0.6)

2.1

2.1

 -   

206.2

30.7

(0.6)

488.0

107.4

230.8

9.5

835.7

8.1

5.0

219.0

4.2

236.3

- 

 -   

60.7 

144.2 

14.6

18.6

 -   

75.3

162.8

3.5

1.4

4.9

208.4 

34.6

243.0

-

 -   

 -   

5.0

140.5

 -   

16.5

5.0

157.0

444.4 

46.7 

59.6 

3.9 

554.6 

488.0

32.1

68.0

4.6

592.7

8.1

8.1

-

-

50.5

62.0

1.4

1.4

2.8

0.7

1.4

146.9

17.9

164.8

59.3

71.5

2013

Cost

Balance at the beginning of 
the financial year

Additions

Disposals

Balance at the end of the 
financial year

Amortisation and 
impairment losses

Balance at the beginning of 
the financial year

Amortisation for the year

Balance at the end of the 
financial year

Carrying amounts

Carrying amount at the 
beginning of the financial 
year

Carrying amount at the end 
of the financial year

72

2013 Annual ReportAmortisation and 
impairment losses

Balance at the beginning of 
the financial year

Amortisation for the year

Impairment

Balance at the end of the 
financial year

Carrying amounts

Carrying amount at the 
beginning of the financial 
year

Carrying amount at the end 
of the financial year

17. INTANGIBLE ASSETS (CONTINUED)

Consolidated

Customer 
related 
intangibles 
and brands
$m

Computer 
software
$m

Goodwill
$m

Bank

Other
$m

Total
$m

Goodwill
$m

Customer 
contracts
$m

Computer 
software
$m

Other
$m

Total
$m

2012

Cost

Balance at the beginning of 
the financial year

Additions

Impairment

 444.4 

107.4 

190.3

-

-

-

-

21.6

(8.1)

Balance at the end of the 
financial year

444.4 

107.4 

203.8

749.4

8.1

5.0

181.0

21.7

(8.1)

-

-

-

-

18.1

(8.1)

763.0

8.1

5.0

191.0

2.0

0.1

-

2.1

0.3

1.1

-

1.4

1.7

0.7

196.1

18.2

(8.1)

206.2

125.5

23.4

(2.0)

146.9

70.6

59.3

7.3

0.1

-

7.4

1.5 

2.0

-

46.3 

121.6 

14.4 

24.6 

- 

(2.0)

-

-

-

-

169.4 

41.0 

(2.0)

-

-

-

-

5.0

120.2

-

-

22.3

(2.0)

5.0

140.5

60.7 

144.2 

3.5

208.4 

444.4 

61.1 

68.7 

5.8

580.0 

444.4 

46.7 

59.6 

3.9 

554.6 

8.1

8.1

-

-

60.8

50.5

73

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201317. INTANGIBLE ASSETS (CONTINUED)

Impairment testing of the cash generating units containing goodwill

The aggregate carrying amounts of goodwill are:

BOQ Equipment Finance Limited

Orix debtor finance division

Pioneer Permanent Building Society Limited

Home Building Society Ltd

Virgin Money (Australia) Pty Ltd

Consolidated

Bank

2013

$m

12.9

8.1

24.0

399.4

43.6

488.0

2012

$m

12.9

8.1

24.0

399.4

-

444.4

2013

$m

-

8.1

-

-

-

8.1

2012

$m

-

8.1

-

-

-

8.1

Goodwill on acquisition of all of the above entities has been allocated to the Banking cash generating unit (“CGU”).

The impairment test for goodwill is performed by comparing the CGU’s carrying amount with its recoverable amount. The recoverable amount is based on the 
CGU’s value in use.

Value in use was determined by discounting the future cash flows generated from the continued use of the CGU and was based on the following assumptions:

•  cash flows based on the banking segment’s 3 year projections (2012: 3 years);

•  a medium term growth rate of 9% (2012: 9%) for the 7 years subsequent to these projections;

•  a terminal value at year 10 based on a long term growth rate of 3% (2012: 3%) and a terminal price earnings multiple of 13.6 (2012: 15.1) times earnings; and

•  a pre tax discount rate of 14.8% (2012: 13.8%).

The values assigned to the key assumptions represent management’s assessments of future trends in banking and are based on both external sources and internal 
sources.  Management has identified two key assumptions for which there could be a reasonably possible change that could cause the carrying amount to exceed 
the recoverable amount for the Banking CGU.  The table below shows the amounts these two assumptions are required to move to individually in order for the 
estimated recoverable amount to be equal to the carrying amount.

Pre tax discount rate

Medium term growth rate

18. DUE TO OTHER FINANCIAL INSTITUTIONS

Amounts payable – at call

2013

2012

%

19

4

%

8

8

Consolidated

Bank

2013

$m

201.1

2012

$m

177.8

2013

$m

201.1

2012

$m

177.8

74

2013 Annual Report19. DEPOSITS

Deposits at call

Term deposits

Certificates of deposit

Total

Concentration of deposits:

Retail deposits

Wholesale deposits

Total

20. PROVISIONS 

Employee benefits (1)

Directors' retiring allowance (2)

Leases

Product Review (3)

Other (4)

Total

2013

Carrying amount at beginning of year

Additional provision recognised

Amounts utilised during the year

Carrying amount at end of year

2012

Carrying amount at beginning of year

Additional provision recognised

Amounts utilised during the year

Carrying amount at end of year

Consolidated

Bank

2013 
$m

10,252.1

16,857.9

4,588.7

2012 
$m

8,134.9

16,753.6

6,283.4

2013 
$m

10,306.3

16,890.5

4,588.7

2012 
$m

8,216.6

16,788.7

6,283.4

31,698.7

31,171.9

31,785.5

31,288.7

23,968.0

22,270.0

24,022.2

22,351.6

7,730.7

8,901.9

7,763.3

8,937.1

31,698.7

31,171.9

31,785.5

31,288.7

Consolidated

Bank

2013 
$m

15.4

-

0.8

44.6

18.1

78.9

2012 
$m

16.1

0.2

0.8

-

27.0

44.1

2013 
$m

13.1

-

0.4

44.6

10.6

68.7

2012 
$m

13.3

0.2

0.4

-

19.6

33.5

Other 
$m

19.6

3.7

(12.7)

10.6

Consolidated

Bank

Leases 
$m

Product Review 
$m

0.8

0.2

(0.2)

0.8

-

46.0

(1.4)

44.6

Other 
$m

27.0

5.3

(14.2)

18.1

Consolidated

Leases 
$m

Product Review 
$m

0.4

0.2

(0.2)

0.4

-

46.0

(1.4)

44.6

Bank

Leases 
$m

Restructuring 
$m

Other 
$m

Leases 
$m

Restructuring 
$m

Other 
$m

13.0

15.8

(1.8)

27.0

0.1

0.4

(0.1)

0.4

0.8

0.3

(1.1)

-

7.2

14.2

(1.8)

19.6

0.4

0.5

(0.1)

0.8

0.8

0.3

(1.1)

-

75

(1)  Employee benefits provisions consist of annual leave and long service leave entitlements for employees. 
(2)  The Directors’ retiring allowance was frozen as at 31 August 2003 and the final benefit was paid this financial year. 
(3)  Product review provision for customer refunds and review costs. 
(4)  Other provisions include provision for non-lending losses and in the Consolidated Entity, insurance claims reserves. 

Movements in provisions 
Movements in each class of provision during the year, other than employee benefits, are as follows:

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 2013 
21. BORROWINGS INCLUDING SUBORDINATED NOTES

The Consolidated Entity recorded the following movements on borrowings including subordinated notes:

Securitisation 
liabilities (1)
$m

EMTN  
Program
$m

ECP  
Program
$m

Borrowings 
including 
subordinated 
notes (2)
$m

Convertible 
Preference 
Shares (3)
$m

Syndicated 
Loan
$m

Total
$m

Year ended 31 August 2013

Balance at beginning of year

Proceeds from issues

Exchange to CPS

Repayments

Deferred establishment costs

Amortisation of deferred costs

Foreign exchange translation

5,792.6

3,395.8

-

33.0

63.8

-

169.6

1,535.6

-

500.1

-

-

(3,461.0)

(11.0)

(1,341.4)

(229.9)

(8.6)

5.5

99.8

-

-

10.5

96.3

-

-

66.6

430.4

-

-

-

-

119.9

180.1

-

(8.1)

0.9

-

192.8

-

-

-

-

0.8

29.5

6,688.1

5,115.1

180.1

(5,043.3)

(16.7)

7.2

206.4

Balance at end of the year

5,824.1

270.2

292.8

223.1

7,136.9

Securitisation 
liabilities (1)
$m

EMTN  
Program
$m

ECP  
Program
$m

Borrowings 
including 
subordinated 
notes (2)
$m

Syndicated 
Loan
$m

Total
$m

5,525.6

1,950.4

20.6

22.0

378.4

911.6

(1,667.1)

(10.0)

(1,127.0)

(4.0)

5.1

(17.4)

5,792.6

-

-

0.4

33.0

-

-

6.6

169.6

541.2

50.8

(91.9)

-

-

-

500.1

185.2

-

-

-

-

7.6

192.8

6,651.0

2,934.8

(2,896.0)

(4.0)

5.1

(2.8)

6,688.1

Year ended 31 August 2012

Balance at beginning of year

Proceeds from issues

Repayments

Deferred establishment costs

Amortisation of deferred costs

Foreign exchange translation

Balance at end of the year

(1)   Securitisation liabilities are secured by a floating charge over securitised assets for amounts owing to noteholders and any other secured creditors of the securitisation vehicles.

(2)   Includes Convertible Notes which were issued in three tranches of $60 million (“Tranche 1”), $45 million (“Tranche 2”) and $45 million (“Tranche 3”), and are cumulative, convertible, subordinated notes due June 2020, 
and pay, subject to a solvency condition, a monthly coupon equal to the 30 day bank bill rate plus 400 basis points. The Convertible Notes are unlisted. Tranche 2 and Tranche 3 were redeemed during the 2012 financial 
year and Tranche 1 in the current financial year.

(3)   3,000,000 CPS were issued on 24 December 2012. CPS are fully-paid, perpetual, convertible, unguaranteed and unsecured preference shares with preferred, discretionary, non-cumulative dividends. CPS will mandatorily 
convert into ordinary shares on 15 April 2020. The Bank is entitled to convert, redeem or transfer some or all of the CPS on the optional conversion/redemption date of 15 April 2018 subject to prior written approval from 
APRA. The Bank is also entitled to convert, redeem or transfer some or all of the CPS on the occurrence of a regulatory event or tax event and in addition, conversion of the CPS into ordinary shares must occur immediately 
following the occurrence of a capital trigger event or a non-viability trigger event. CPS rank for payment of capital ahead of ordinary shareholders, equally with PEPS and other securities or instruments ranking equally with 
CPS, but behind all other securities or instruments ranking ahead of CPS, and behind all depositors and other creditors.

76

2013 Annual Report21. BORROWINGS INCLUDING SUBORDINATED NOTES (CONTINUED)

The Bank recorded the following movements on borrowings including subordinated notes:

EMTN  
Program
$m

ECP  
Program
$m

Borrowings 
including 
subordinated 
notes (2)
$m

Convertible 
Preference 
Shares (3)
$m

Syndicated 
Loan
$m

Total
$m

Year ended 31 August 2013

Balance at beginning of year

Proceeds from issues

Exchange to CPS

Repayments

Deferred establishment costs

Amortisation of deferred costs

Foreign exchange translation

Balance at end of the year

Year ended 31 August 2012

Balance at beginning of year

Proceeds from issues

Repayments

Foreign exchange translation

Balance at end of the year

22. CAPITAL AND RESERVES

(a) Ordinary shares

Movements during the year

33.0

63.8

-

169.6

1,535.6

-

499.9

-

-

(11.0)

(1,341.4)

(229.7)

-

-

10.5

96.3

-

-

66.6

430.4

-

-

-

-

119.9

180.1

-

(8.1)

0.9

-

270.2

292.8

192.8

-

-

-

-

0.8

29.5

223.1

895.3

1,719.3

180.1

(1,582.1)

(8.1)

1.7

106.6

1,312.8

EMTN  
Program
$m

ECP  
Program
$m

Borrowings 
including 
subordinated 
notes (2)
$m

Syndicated 
Loan
$m

Total
$m

20.6

22.0

(10.0)

0.4

33.0

378.4

911.6

(1,127.0)

6.6

169.6

539.6

49.9

(89.6)

-

499.9

185.2

-

-

7.6

192.8

1,123.8

983.5

(1,226.6)

14.6

895.3

Consolidated

Bank

2013 
Number

2012 
Number

2013 
Number

2012 
Number

Balance at the beginning of the year – fully paid

308,797,525

225,369,848

308,797,525

225,369,848

Dividend reinvestment plan

Institutional placement and entitlement offer (1)

Retail entitlement offer (1)

Virgin Money (Australia) Pty Limited acquisition (2)

Balance at the end of the year – fully paid

Treasury shares (included in ordinary shares above)

Balance at the beginning of the year

Net acquisitions and disposals during the year

Balance at the end of the year

7,809,654

8,991,342

7,809,654

8,991,342

-

-

47,690,067

26,746,268

-

-

47,690,067

26,746,268

3,203,115

-

3,203,115

-

319,810,294

308,797,525

319,810,294

308,797,525

867,293

(704,922)

162,371

906,311

(39,018)

867,293

304,580

(274,729)

29,851

108,000

196,580

304,580

(1)   In the prior year, the Bank completed a capital raising by way of Institutional Placement, Institutional Entitlement and Retail Entitlement offers of full paid ordinary shares at an issue price of $6.05 per share. 

(2)    On 30 April 2013, the Bank acquired 100% of Virgin Money (Australia) Pty Limited for consideration of $42.6 million. $30.6 million of new shares were issued in two tranches (Tranche 1 - 1,585,353 and Tranche 2 

1,617,762) as part of the acquisition consideration.  Fair value of the ordinary shares issued was based on the listed share price of BOQ at 30 April 2013 of $10.24 per share. 

Terms and conditions 

Holders of ordinary shares are entitled to receive dividends as declared from time to time and are entitled to one vote per share at shareholders’ meetings. 

In the event of winding up of the Bank, ordinary shareholders rank after preference shareholders and creditors and are fully entitled to any residual proceeds of liquidation.

77

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201322. CAPITAL AND RESERVES (CONTINUED)

(b) Perpetual Equity Preference Shares (“PEPS”)

Balance at beginning of the year – fully paid

Exchange to CPS

Redemption of PEPs

Balance at end of the year – fully paid

Terms and conditions

Consolidated

Bank

2013 
Number

2012 
Number

2013 
Number

2012 
Number

2,000,000

2,000,000

2,000,000

2,000,000

(1,801,339)

(198,661)

-

-

(1,801,339)

(198,661)

-

-

-

2,000,000

-

2,000,000

The PEPS are fully paid, redeemable, perpetual, non-cumulative preference shares. Dividends are non-cumulative and payable semi-annually at the discretion of 
Directors and subject to certain conditions being met, such as sufficient distributable profit. The Bank is entitled to redeem, buy-back or cancel the preference 
shares on a call date (5 years from issue date) and each subsequent dividend payment date, subject to the prior written approval from the APRA. The Bank is also 
entitled to redeem the preference shares on the occurrence of a regulatory event, tax event or a control event. The preference shareholders have no right to demand 
redemption of preference shares but they are entitled to receive a liquidation amount being equal to the issue price plus all dividends due but unpaid. PEPS are 
subordinate to all creditors and depositors, and rank ahead of ordinary shareholders for return of capital on liquidation. 

The Bank redeemed all remaining PEPS on issue on 15 April 2013 in accordance with the PEPS terms of issue. The Bank paid a pro-rata dividend on 24 December 
2012.  The remaining 198,661 PEPS were redeemed at the redemption price of $100 per PEPS and the final PEPS dividend paid on 15 April 2013. 

(c) Nature and purpose of reserves

Employee benefits reserve

The employee equity benefits reserve is used to record the value of share based payments provided to employees, including key management personnel, as part 
of their remuneration. Refer to Note 38 for further details of these plans.

Equity reserve for credit losses

Refer to significant accounting policies Note 3 (t).

Available-for-sale reserve

Changes in the fair value of investments, such as bonds and floating rate notes classified as available-for-sale financial assets, are recognised in other comprehensive 
income as described in Note 3(c) and accumulated in a separate reserve within equity. Amounts are reclassified to profit or loss when the associated assets are 
sold or impaired.

Cash flow hedge reserve

The hedging reserve is used to record gains or losses on a hedging instrument in a cash flow hedge that are recognised in other comprehensive income, as 
described in Note 3(c). Amounts are reclassified to profit or loss when the associated hedged transaction affects profit or loss.

Translation reserve

As described in Note 3(b) and (c), the translation reserve comprises all foreign currency differences arising from the translation of the financial statements of foreign 
operations, as well as from the movement in fair value of derivatives that hedge the Bank’s net investment in a foreign subsidiary. 

23. SEGMENT REPORTING 

Segment information

The Bank has determined and presented the following two segments based on information provided to the Chief Operating Decision Maker.

Banking 

Retail banking, commercial, personal, small business loans, equipment and debtor finance, savings and transaction accounts and treasury.

Insurance 

Life insurance and income protection insurance.

Management  monitors  the  operating  results  of  its  business  units  separately  for  the  purpose  of  making  decisions  about  resource  allocation  and  performance 
assessment. Segment performance is evaluated based on operating profit or loss which in certain respects is measured differently from operating profit or loss in 
the consolidated financial statements. Income taxes are managed within the individual operating segments and thus disclosed this way. 

78

2013 Annual Report23. SEGMENT REPORTING (CONTINUED)

Transfer prices between operating segments are on an arm’s length basis in a manner similar to transactions with third parties.

No revenue from transactions with a single external customer or counterparty amounted to 10% or more of the Bank’s total revenue in 2013 or 2012.

(a) Financial information about reportable segments

The following table presents income and profit / (loss) and certain asset and liability information regarding the Bank’s operating segments.

Income

External

Inter-segment

Total operating income

Segment profit / (loss) before income tax

Income tax expense / (benefit)

Segment profit / (loss) after income tax

Results

Interest income

Interest expense

Depreciation and amortisation

Impairment losses

Assets

Liabilities

Banking

Insurance

Segment Total

2013
$m

2012 (1)
$m

2013
$m

2012 (1)
$m

2013
$m

2012 (1)
$m

816.3

5.7

822.0

249.6

82.2

167.4

2,297.5

1,602.5

27.4

114.6

42,415.5

39,621.5

763.4

6.6

770.0

(43.6)

(7.9)

(35.7)

2,598.6

1,944.7

40.7

401.0

41,633.5

38,764.6

39.6

-

39.6

27.0

7.8

19.2

-

1.9

0.4

-

145.4

118.5

40.9

-

40.9

26.4

6.3

20.1

-

2.4

0.7

-

159.7

126.5

855.9

5.7

861.6

276.6

90.0

186.6

2,297.5

1,604.4

27.8

114.6

42,560.9

39,740.0

804.3

6.6

810.9

(17.2)

(1.6)

(15.6)

2,598.6

1,947.1

41.4

401.0

41,793.2

38,891.1

Information provided to the Chief Operating Decision Maker no longer includes the BOQ Finance segment separately from Banking and Insurance. Therefore, the 
BOQ Finance segment has been removed and included within the Banking segment.

2013
$m

2012 (1)
$m

2013
$m

2012 (1)
$m

Revenue

Profit/(loss) before tax

861.6

(5.7)

-

855.9

810.9

(6.6)

-

804.3

276.6

-

(0.8)

275.8

(17.2)

-

(2.1)

(19.3)

Assets

Liabilities

42,560.9

41,793.2

39,740.0

38,891.1

(33.9)

1.3

(36.2)

1.0

(33.9)

4.4

(36.2)

3.9

42,528.3

41,758.0

39,710.5

38,858.8

(b) Reconciliations

Segment total

Elimination of inter-segment revenue

Less other consolidation eliminations

Consolidated total

Segment total

Elimination of inter-segment bank accounts

Less other consolidation eliminations

Consolidated total

(1)  The prior year has been restated so that the amounts are comparable to the current year.  

(c) Geographical segments

The Consolidated Entity’s business segments operate principally in Australia.

79

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201324. RISK MANAGEMENT

The Consolidated Entity adopts a “managed risk” approach to its banking and insurance activities. As such, the articulation of a risk aware culture is prevalent 
throughout the Consolidated Entity’s credit, liquidity, market, operational, insurance risk and compliance policies and procedures. The Board has adopted policies 
in relation to the assessment, management and monitoring of these risks and ownership of the frameworks within which these risks are managed reside with the 
Chief Risk Officer. 

The  Chief  Risk  Officer  contributes  towards  the  achievement  of  the  Consolidated  Entity’s  corporate  objectives  through  the  operationalisation  and  progressive 
development of the Bank’s risk management function. In particular, improvement of the risk management function is focussed in a number of areas:

1. 

2. 

3. 

4. 

5. 

 the  efficiency  and  effectiveness  of  the  Consolidated  Entity’s  credit,  liquidity,  market,  operational  risk  and  compliance  management  process  controls  and 
policies to support improved competitive advantage, support growth and enable improved cost controls;

 to provide management and the Board with risk reporting that contributes to the further development of sound corporate governance standards;

to maintain regulatory compliance in line with regulators’ expectations;

 to provide a sound basis from which the Bank can progress to the required compliance level under the Basel II accord; and 

 to contribute to the Consolidated Entity achieving risk based performance management.

Group Risk is an independent function and is responsible for providing the framework, policies and procedures for managing credit, liquidity, market, operational 
risk and compliance throughout the Group. Policies are set in line with the governing strategy and risk guidelines set by the Board.

Monitoring

The Consolidated Entity’s enterprise risk management framework incorporates active management and monitoring of a range of risks including (but not limited to):

1.  Market

2.  Credit

3.  Operational

4.  Liquidity

5. 

Insurance

(a) Market risk

Market risk is the risk that movements in market rates and prices will result in profits or losses to the Bank. The objective of market risk management is to manage 
and control market risk.

(i) 

Interest Rate Risk in the Banking Book

The operations of the Bank are subject to the risk of interest rate fluctuations as a result of mismatches in the timing of the repricing of interest rates on the Bank’s 
assets and liabilities.

It is the principal objective of the Bank’s asset/liability management process to maximise levels of net interest income whilst limiting the effects of volatile and 
unpredictable movements in interest rates. To achieve these objectives, the Bank uses derivative financial instruments, principally interest rate swaps, forward rate 
agreements and futures.

The current policy of the Bank is to eliminate market risk in the Balance Sheet where practical and to consciously establish specific positions within conservative 
limits for changes in value of the residual risk.

A 1% parallel shock in the yield curve is used to determine the potential adverse change in net interest income in the ensuing 12 month period. This is a standard 
risk quantification measure used by the Bank. A number of supplementary scenarios comprising variations in size and duration of interest rate moves together with 
changes in the balance sheet size and mix are also used to provide a range of net interest income outcomes.

The figures in the table below indicate the potential increase in net interest income for an ensuing 12 month period. The change is expressed as a percentage and 
dollar impact of expected net interest earnings based on a 1% parallel positive shock.

Consolidated and Bank

Exposure at the end of the year

Average monthly exposure during the year

High month exposure during the year

Low month exposure during the year

2013

%

0.90

0.78

1.41

0.16

2012

%

0.61

0.91

1.88

0.06

2013

$m

6.2

5.4

9.7

1.1

2012

$m

4.9

7.3

15.3

0.5

80

2013 Annual Report24. RISK MANAGEMENT (CONTINUED)

(a) Market risk (continued)

(ii)  Foreign exchange risk

It is the Bank’s policy not to carry material foreign exchange rate exposures.  At balance date there are no material foreign exchange rate exposures.

The Bank uses cross currency swaps and foreign exchange forwards to hedge its exchange rate exposures arising from borrowing off-shore in foreign currencies. 
The Bank uses forward foreign exchange contracts to hedge potential exchange rate exposures created by customer-originated foreign currency transactions.

The Bank’s investment in its New Zealand subsidiary is hedged by forward foreign exchange contracts which mitigate the currency risk arising from the subsidiary’s 
net assets.

(iii) Traded market risk

Market risks attributable to trading activities are primarily measured using a parametric Value-at-Risk (“VaR”) based on historical data.  BOQ estimates VaR as the 
potential loss in earnings from adverse market movements and is calculated over a 1-day time horizon to a 99% confidence level using 2 years of historical data. 
VaR takes account of all material market variables that may cause a change in the value of the trading portfolio.  Although an important tool for the measurement 
of market risk, the assumptions underlying the model have some limitations:

•   VaR typically understates the losses that may occur beyond the 99% confidence level;

•   The reliance on historical data may prove insufficient to predict the severity of possible outcomes; and

•    A 1-day holding period assumes that it is possible to hedge or dispose of positions within that period.  For certain illiquid assets or in certain market situations 

this might not be possible.

As VaR is a statistical measure and only attempts to cover losses to a 99% confidence level, the Bank supplements this analysis with stress testing. Stress testing 
attempts to adequately assess the risks inherent in its trading activities by applying appropriate scenario analyses, whilst not addressing the likelihood of those 
outcomes.

As an overlay, the individual market risks of interest rate, FX, credit and equity sensitivities are monitored and measured against limits delegated by the ALCO. 

The portfolio (interest rate, FX, credit and equity) VaR for the Bank’s trading portfolio for the year was as follows:

Trading VaR

Average

Maximum

Minimum

(b) Credit risk 

2013

$m

0.80

1.67

0.35

2012

$m

1.59

2.61

0.96

Credit risk arises in the business from lending activities, the provision of guarantees including letters of credit and commitments to lend, investment in bonds and 
notes, financial market transactions and other associated activities. Credit risk is the potential loss arising from the possibility that customers or counterparties fail 
to meet contractual payment obligations to the Bank as they fall due.  

The Board of Directors have implemented a structured framework of systems and controls to monitor and manage credit risk comprising:

• 

• 

• 

• 

• 

documented credit risk management principles which are disseminated to all staff involved with the lending process;

documented policies;

 a process for approving risk, based on tiered delegated approval authorities, whereby the largest exposures are assessed by a committee consisting of Group 
Executives and senior risk managers chaired by the Chief Risk Officer;

 risk grading the Bank’s commercial exposures for facilities greater than $100,000 based on items inclusive of financial performance and stability, organisational 
structure, industry segment and security support.  Exposures within this segment of the portfolio are generally subject to annual review including reassessment 
of the assigned risk grade;

 an automated scorecard approval model for the Bank’s retail portfolio inclusive of home loans, personal loans, and lines of credit. This model is supported by 
experienced Risk Assessment Managers; and

• 

a series of management reports detailing industry concentrations, counterparty concentrations, loan grades and security strength ratings.

81

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 2013 
24. RISK MANAGEMENT (CONTINUED)

(b) Credit risk (continued)

The Consolidated Entity uses derivative financial instruments to hedge its exposure to foreign exchange and interest rate risks arising from operating, financing 
and investing activities. In accordance with its treasury policy, the Consolidated Entity can hold derivative financial instruments for trading purposes. Credit risk on 
derivative contracts used for these purposes is minimised as counterparties are recognised financial intermediaries with acceptable credit ratings determined by 
a recognised rating agency.

Maximum exposure to credit risk

The amounts disclosed are the maximum exposure to credit risk, before taking account of any collateral held or other credit enhancements. For financial assets 
recognised on the Balance Sheet, the exposure to credit risk equals their carrying amount. For customer commitments, the maximum exposure to credit risk is the 
full amount of the committed facilities as at the reporting date.

The carrying amount of the Consolidated Entity’s and Bank’s financial assets represents the maximum credit exposure. The maximum exposure to credit risk at 
the reporting date was:

Cash and liquid assets

Due from other financial institutions

Other financial assets (including accrued interest)

Derivative financial instruments

Financial assets other than loans and advances

Gross loans and advances at amortised cost

Total financial assets

Customer commitments (1)

Consolidated

Bank

2013 
$m

873.2

118.5

5,462.5

260.4

6,714.6

35,705.9

42,420.5

1,470.3

2012 
$m

670.5

119.7

5,757.2

276.1

6,823.5

35,004.2

41,827.7

1,341.8

2013 
$m

242.2

23.8

5,662.6

234.0

6,162.6

31,766.2

37,928.8

921.7

2012 
$m

227.7

23.5

5,843.1

276.1

6,370.4

31,024.7

37,395.1

839.6

Total potential exposure to credit risk

43,890.8

43,169.5

38,850.5

38,234.7

(1)  Refer to Note 30(b) for full details of customer commitments.

Distribution of financial assets by credit quality

Neither past due or impaired

Gross loans and advances at amortised cost

Financial assets other than loans and advances

Past due but not impaired

Consolidated

Bank

2013 
$m

2012 
$m

2013 
$m

2012 
$m

33,958.4

32,993.3

6,714.6

6,823.5

30,134.1

6,162.6

29,143.3

6,370.4

Gross loans and advances at amortised cost

1,365.9

1,485.6

1,269.7

1,380.9

Impaired

Gross loans and advances at amortised cost

381.6

525.3

362.4

500.5

42,420.5

41,827.7

37,928.8

37,395.1

There is no individual exposure included in impaired assets which exceeds 5.0% of shareholders’ equity (2012: nil).

The Bank holds collateral against loans and advances to customers in the form of mortgage interest over property, other registered securities over assets and 
guarantees and mortgage insurance. To mitigate credit risk, the Bank can take possession of the security held against the loans and advances as a result of 
customer default.  To ensure reduced exposure to losses, the collateral held by the Bank as mortgagee in possession is realised promptly.

82

2013 Annual Report24. RISK MANAGEMENT (CONTINUED)

(b) Credit risk (continued)

Estimates of fair value are based on the value of collateral assessed at the time of borrowing, and generally are not updated except when a loan is individually 
assessed as impaired. An estimate of the collateral held against past due but not impaired and impaired loans and advances at amortised cost is outlined below. 
It is not practicable to determine the fair value of collateral held against performing loans. 

Held against past due but not impaired assets

Held against impaired assets

Credit quality

Consolidated

Bank

2013 
$m

1,679.0

260.4

2012 
$m

1,777.9

349.3

2013 
$m

1,608.1

252.1

2012 
$m

1,710.6

337.4

The credit quality of financial assets has been determined based on Standard and Poors credit ratings, APRA risk weightings and the Bank’s standard risk grading.  

The table below presents an analysis of the credit quality of financial assets:

Consolidated

2013 
$m

2012 
$m

Gross loans and advances

Gross loans and advances

Total  
loans and 
advances

Financial 
assets other 
than loans  
and advances

Retail 

Commercial

Total  
loans and 
advances

Financial 
assets other 
than loans  
and advances

Retail 

Commercial

22,172.9

2,231.4

24,404.3

6,704.8

21,384.4

1,896.8

23,281.2

6,813.6

3,618.4

457.4

468.3

5,173.0

1,553.4

31.1

8,791.4

2,010.8

499.4

-   

9.8

-   

3,616.1

590.1

547.7

5,469.0

1,500.1

-

9,085.1

2,090.2

547.7

-

9.9

-

26,717.0

8,988.9

35,705.9

6,714.6

26,138.3

8,865.9

35,004.2

6,823.5

Bank

2013 
$m

2012 
$m

Gross loans and advances

Gross loans and advances

Total  
loans and 
advances

Financial 
assets other 
than loans  
and advances

Retail 

Commercial

Total  
loans and 
advances

Financial 
assets other 
than loans  
and advances

Retail 

Commercial

22,172.9

1,525.3

23,698.2

5,932.1

21,384.4

1,651.6

23,036.0

6,273.1

3,618.3

2,783.7

457.4

468.3

709.2

31.1

6,391.7

1,208.0

468.3

142.3

88.2

-   

3,616.1

2,481.7

590.1

547.7

753.1

-

6,097.8

1,343.2

547.7

59.5

37.8

-

26,716.9

5,049.3

31,766.2

6,162.6

26,138.3

4,886.4

31,024.7

6,370.4

High Grade

Satisfactory

Weak

Unrated (1)

High Grade

Satisfactory

Weak

Unrated (1)

(1)   Those items that remain unrated for gross loans and advances represent mainly loans and advances, which although not secured, are not determined to be weak. Any loans which have been rated, have been included in 

the appropriate category.   

83

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201324. RISK MANAGEMENT (CONTINUED)

(b) Credit risk (continued)

Loans and advances which were past due but not impaired

Loans which are 90 or more days past due are not classified as impaired assets where the estimated net realisable value of the security is sufficient to cover the 
repayment of all principal and interest amounts due. 

Less than 30 days

31 to 90 days

More than 90 days

- Retail

- Commercial

- Retail

- Commercial

- Retail

- Commercial

Consolidated

Bank

2013 
$m

2012 
$m

2013 
$m

2012 
$m

611.4

231.5

176.2

76.0

152.2

118.6

651.7

233.2

162.8

91.3

231.8

114.8

611.4

159.8

176.2

56.5

152.2

113.6

651.7

157.9

162.8

68.1

231.8

108.6

1,365.9

1,485.6

1,269.7

1,380.9

Concentration of exposure for gross loans and advances at amortised cost

Concentration of credit risk exists when a number of counterparties are engaged in similar activities, or operate in the same geographical areas or industry sectors 
and  have  similar  economic  characteristics  so  that  their  ability  to  meet  contractual  obligations  is  similarly  affected  by  changes  in  economic,  political  or  other 
conditions.

The Bank monitors concentrations of credit risk by geographical location for loans and advances. An analysis of these concentrations of credit risk at the reporting 
date is shown below: 

Geographical concentration of credit risk for loans and advances at amortised cost 
(before provisions and unearned income):

2013 
$m

2012 
$m

2013 
$m

2012 
$m

Consolidated

Bank

Queensland

New South Wales

Victoria

Northern Territory

Australian Capital Territory

Western Australia

South Australia

Tasmania

International (New Zealand) 

20,580.5

20,893.2

19,169.4

19,348.4

5,387.8

5,659.0

237.2

347.2

4,631.1

5,477.1

182.9

413.5

4,517.2

4,849.3

231.7

227.0

3,864.0

4,653.9

176.1

222.0

2,885.1

2,807.4

2,458.7

2,437.2

213.8

196.9

198.4

205.4

223.8

169.8

120.3

192.6

-

102.5

220.6

-

35,705.9

35,004.2

31,766.2

31,024.7

84

2013 Annual Report24. RISK MANAGEMENT (CONTINUED)

(c) Liquidity risk

Liquidity risk arises from the possibility that the Bank is unable to meet its financial obligations as they fall due.  Liquidity risk is managed through a series of 
detailed policies, including the management of cash flow mismatches, the maintenance of a stable, core retail deposits base, the diversification of the funding base 
and the retention of adequate levels of high quality liquid assets.  

The Consolidated Entity manages liquidity risk by maintaining adequate reserves and facilities by continuously monitoring forecast and actual cash flows, matching 
maturity profiles of financial assets and liabilities and liquidity scenario analysis. 

Consolidated 
2013

Financial liabilities

Carrying 
amount 
$m

At Call 
$m

3 mths or less 
$m

3 to 12 mths 
$m

1 to 5 years 
$m

Over 5 years 
$m

Policyholder 
$m

Due to other financial institutions

201.1

201.1

-

-

-

Deposits 

31,698.7

13,156.5

13,627.5

6,601.0

1,657.9

Derivative financial instruments (1)

3.4

Accounts payable and other 
liabilities

Securitisation liabilities (2)

Borrowings including 
subordinated notes

Insurance policy liabilities

362.0

5,824.1

1,312.8

72.5

-

-

-

-

-

1.4

362.0

868.4

1.2

-

1.1

-

1,087.7

3,379.9

1,227.7

313.7

474.5

672.6

-

-

-

-

-

Total

39,474.6

13,357.6

15,173.0

8,164.4

5,711.5

1,227.7

Derivative financial 
instruments (hedging 
relationship)

Contractual amounts payable

Contractual amounts receivable

Off balance sheet positions

Guarantees, indemnities and 
letters of credit

Customer funding commitments

Consolidated 
2012

Financial liabilities

-

-

(103.3)

-

-

-

485.7 

(533.7)

(48.0)

772.4

(802.1)

(29.7)

620.0

(582.0)

38.0

224.0

(225.6)

(1.6)

-

-

-

235.7

1,234.6

1,470.3

-

-

-

-

-

-

-

-

-

-

-

-

Carrying 
amount 
$m

At Call 
$m

3 mths or less 
$m

3 to 12 mths 
$m

1 to 5 years 
$m

Over 5 years 
$m

Policyholder 
$m

Due to other financial institutions

177.8

177.8

-

-

-

Deposits 

31,171.9

10,879.2

16,682.0

4,586.2

2,197.8

Derivative financial instruments (1)

1.2

Accounts payable and other 
liabilities

Securitisation liabilities (2)

Borrowings including 
subordinated notes

Insurance policy liabilities

450.4

5,792.6

895.5

73.5

-

-

-

-

-

2.0

450.4

0.3

-

(0.7)

-

1,939.4

1,601.2

2,293.8

746.8

227.9

225.9

547.7

-

-

-

-

-

Total

38,562.9

11,057.0

19,301.7

6,413.6

5,038.6

746.8

(1)  Derivative financial instruments other than those designated in a cashflow hedge relationship. 
(2)  Repayment of securitisation bonds is forecast based on the expected repayment profile of the underlying assets of the Trusts.

85

-

-

-

-

-

-

-

-

Total 
contractual 
cash flows 
$m

201.1

35,042.9

3.7

362.0

6,563.7

1,460.8

72.5

43,706.7

2,102.1

(2,143.4)

(41.3)

235.7

1,234.6

1,470.3

Total 
contractual 
cash flows 
$m

177.8

34,345.2

1.6

450.4

6,581.2

1,001.5

73.5

42,631.2

-

-

-

-

-

-

72.5

72.5

-

-

-

-

-

-

-

-

-

-

-

-

73.5

73.5

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201324. RISK MANAGEMENT (CONTINUED)

(c) Liquidity risk (continued)

Consolidated 
2012

Derivative financial 
instruments (hedging 
relationship)

Contractual amounts payable

Contractual amounts receivable

Off balance sheet positions

Guarantees, indemnities and 
letters of credit

Customer funding commitments

Bank 
2013

Financial liabilities

Carrying 
amount 
$m

At Call 
$m

3 mths or less 
$m

3 to 12 mths 
$m

1 to 5 years 
$m

Over 5 years 
$m

Policyholder 
$m

-

-

(19.9)

-

-

-

408.3 

(506.8)

(98.5)

415.1

(409.0)

6.1

1,063.7

(990.4)

73.3

27.4

(19.9)

7.5

-

-

-

130.8

1,211.0

1,341.8

-

-

-

-

-

-

-

-

-

-

-

-

Carrying 
amount 
$m

At Call 
$m

3 mths or less 
$m

3 to 12 mths 
$m

1 to 5 years 
$m

Over 5 years 
$m

-

-

-

-

-

-

Due to other financial institutions

201.1

201.1

-

-

-

Deposits 

31,785.5

13,243.3

13,627.5

6,601.0

1,657.9

Derivative financial instruments (1)

3.4

Accounts payable and other 
liabilities

Borrowings including 
subordinated notes

Amounts due to controlled entities

320.7

1,312.8

2,457.5

-

-

-

1.4

320.7

1.2

-

1.1

-

313.7

474.5

672.6

2,457.5

-

-

-

Total

36,081.0

15,901.9

14,263.3

7,076.7

2,331.6

-

-

-

-

-

-

-

-

-

(101.6)

-

-

-

457.3

(507.8)

(50.5)

699.8

(738.5)

(38.7)

420.3

(418.5)

1.8

18.2

(11.4)

6.8

Derivative financial 
instruments (hedging 
relationship)

Contractual amounts payable

Contractual amounts receivable

Off balance sheet positions

Guarantees, indemnities and 
letters of credit

Customer funding commitments

-

-

-

235.7

686.0

921.7

(1)  Derivative financial instruments other than those designated in a cashflow hedge relationship. 

-

-

-

-

-

-

-

-

-

-

-

-

86

Total 
contractual 
cash flows 
$m

1,914.5

(1,926.1)

(11.6)

130.8

1,211.0

1,341.8 

Total 
contractual 
cash flows 
$m

201.1

35,129.7

3.7

320.7

1,460.8

2,457.5

39,573.5

1,595.6

(1,676.2)

(80.6)

235.7

686.0

921.7

2013 Annual Report24. RISK MANAGEMENT (CONTINUED)

(c) Liquidity risk (continued)

Bank 
2012

Financial liabilities

Carrying 
amount 
$m

At Call 
$m

3 mths or less 
$m

3 to 12 mths 
$m

1 to 5 years 
$m

Over 5 years 
$m

Due to other financial institutions

177.8

177.8

-

-

-

Deposits 

31,288.7

10,996.0

16,682.0

4,586.2

2,197.8

Derivative financial instruments (1)

1.3

Accounts payable and other 
liabilities

Borrowings including 
subordinated notes

404.8

895.3

-

-

-

2.1

404.8

0.3

-

(0.7)

-

227.9

225.8

547.7

Amounts due to controlled entities

2,553.6

2,553.6

-

-

-

Total

35,321.5

13,727.4

17,316.8

4,812.3

2,744.8

-

-

-

-

-

-

-

Derivative financial 
instruments (hedging 
relationship)

Contractual amounts payable

Contractual amounts receivable

Off balance sheet positions

Guarantees, indemnities and 
letters of credit

Customer funding commitments

-

-

(142.7)

-

-

-

373.0

(482.3)

(109.3)

282.2

(303.6)

(21.4)

693.2

(707.6)

(14.4)

27.4

(19.9)

7.5

-

-

-

130.8

708.8

839.6

-

-

-

-

-

-

-

-

-

-

-

-

(1)  Derivative financial instruments other than those designated in a cashflow hedge relationship. 

Total 
contractual 
cash flows 
$m

177.8

34,462.0

1.7

404.8

1,001.4

2,553.6

38,601.3

1,375.8

(1,513.4)

(137.6)

130.8

708.8

839.6

87

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201324. RISK MANAGEMENT (CONTINUED)

(d) Operational risk

Operational risk is the risk of loss resulting from inadequate or failed internal processes, people and systems or from external events. Operational risk failures could 
lead to reputational damage, financial loss, legal disputes and/or regulatory consequences. 

Group Risk are responsible for ensuring an appropriate framework exists to define, assess and manage operational risk and that resources are available to support it. 

The Bank has developed an Operational Risk Management Framework (“ORMF”) which is designed to articulate, assess and manage operational risks throughout 
the Bank and its subsidiaries. The key objectives of the framework are as follows:

•  risk identification, analysis and acceptance;

•  execution and monitoring of risk management practices; and

•  reporting and escalation of risk information on a regular and/or exception basis.

The ORMF consists of the following mandatory elements:

•  Bank-wide policies which require a consistent approach and minimum standards on specific operational risk matters;

•  Enterprise and Business Unit Specific Risk profiling; and

•  Risk Self Assessments through the completion of controls attestation questionnaires.

These provide the basis for the business unit and Bank-wide risk profiles. The Bank-wide risk profile is reported to the Board and Risk Committee on a regular basis.

(e) Insurance risk

(i)  Risk management objectives and policies for risk mitigation

Insurance risks are controlled through the use of underwriting procedures, adequate premium rates and policy charges and sufficient reinsurance arrangements, 
all of which are approved through a Board approved governance structure.  Controls are also maintained over claims management practices to assure the correct 
and timely payment of insurance claims.

(ii)  Strategy for managing insurance risk

Portfolio of risks

The Bank’s insurance subsidiary issues consumer credit insurance, term life insurance, group life insurance, accidental death insurance and motor vehicle gap 
insurance contracts.  The performance of the Bank’s insurance subsidiary and its continuing ability to write business depends on its ability to pre-empt and control 
risks.  The Bank’s insurance subsidiary has a risk management strategy which has been approved by its Board.  It summarises the approach to risk and risk 
management.

Risk strategy

In compliance with contractual and regulatory requirements, a strategy is in place to ensure that the risks underwritten satisfy objectives whilst not adversely 
affecting the Consolidated Entity’s ability to pay benefits and claims when due.  The strategy involves the identification of risks by type, impact and likelihood, the 
implementation of processes and controls to mitigate the risks, and continuous monitoring and improvement of the procedures in place to minimise the chance 
of an adverse compliance or operational risk event occurring.  Included in this strategy is the process for underwriting and product pricing to ensure products are 
appropriately priced.  Capital management is also a key aspect of the Consolidated Entity’s risk management strategy.  Capital requirements take account of all of 
the various regulatory reporting requirements to which the Consolidated Entity is subject.

Prudential capital requirements

Prudential capital requirements established by the APRA are in place to safeguard policyholders’ interests, which are primarily the ability to meet future claim 
payments to policyholders.  These require the Company’s Capital Base to exceed the Prudential Capital Requirement throughout the year, not just at year end.  The 
level of capital requirements also take into account specific risks faced by the Bank’s insurance subsidiary.

(iii) Methods to limit or transfer insurance risk exposures

Reinsurance

The insurance subsidiary uses reinsurance arrangements to pass on or cede to reinsurers, risks that are outside of the subsidiary’s risk appetite.

88

2013 Annual Report24. RISK MANAGEMENT (CONTINUED)

(e) Insurance (continued)

(iii)  Methods to limit or transfer insurance risk exposures (continued)

Underwriting procedures

Strategic underwriting decisions are put into effect using the underwriting procedures detailed in the Bank’s insurance subsidiary’s Underwriting Policy.  Such 
procedures include limits to delegated authorities and signing powers.  

Claims management

Strict claims management procedures ensure timely and correct payment of claims in accordance with policy conditions.

Asset and liability management techniques

Assets are allocated to different classes of business using a risk based approach.  The Bank’s insurance subsidiary has a mix of short and long term business and 
invests accordingly.  Market risk is managed through investing in cash and deposits, bank issued commercial bills, cash management trusts and managed income 
funds.  No more than 35% of shareholder funds and funds backing insurance policy liabilities can be invested with any one counterparty subject to counterparty 
credit ratings.

(v)  Concentration of insurance risk

Insurance risks associated with human life events

The Bank’s insurance subsidiary aims to maintain a stable age profile and mix of the sexes within its portfolio of policyholders.  This policy maintains a balance 
between the current and future profitability of the life business, and exposure to the significant external events.  Despite the inevitable growth in policyholders at 
the age of retirement, the age profile and mix of sexes within the population of policyholders is sufficiently spread so that the risk concentration in relation to any 
particular age group is minimal.

25. CAPITAL MANAGEMENT
The Bank and Consolidated Entity’s capital management strategy aims to ensure that the Consolidated Entity maintains adequate capital to act as a buffer against 
risks associated with activities whilst maximising returns to shareholders. The Bank’s capital is measured and managed in line with Prudential Standards issued by 
APRA. This regulatory capital differs from statutory capital in that certain liabilities such as preference shares are considered capital from a regulatory perspective 
and certain assets including goodwill and other intangibles are considered a deduction from regulatory capital.

The Bank and Consolidated Entity have a capital management plan, consistent with their overall business plans, for managing capital levels on an ongoing basis. 
This plan sets out:

(i)   the strategy for maintaining adequate capital over time including the capital target, how the target level is to be met and the means available for sourcing 

additional capital when required; and

(ii)   the actions and procedures for monitoring compliance with minimum regulatory capital adequacy requirements, including trigger ratios to alert management 

to, and avert, potential breaches of these requirements.

For capital adequacy purposes, a bank’s capital base is the sum of Tier 1 Capital and Tier 2 Capital, net of specified deductions;

•  Under APRA’s previous prudential standards, Tier 1 Capital is comprised of Fundamental Tier 1 Capital and Residual Tier 1 Capital.

•  Effective 1 January 2013, Tier 1 Capital will be comprised of Common Equity Tier 1 Capital and Additional Tier 1 Capital.

The capital management plan is updated at least annually and submitted to the Board for approval. Current and projected capital positions are reported to the 
Board and APRA on a monthly basis.

89

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201325. CAPITAL MANAGEMENT (CONTINUED)

The Board has set Tier 1 Capital target range to be between 8.5% and 10% of risk weighted assets and the total capital range to be between 11.5% and 13% of 
risk weighted assets. The total capital adequacy ratio at 31 August 2013 was 12.2% and the Net Tier 1 Capital was 10.0%.

Net Tier 1 Capital of 10.0% is represented by 8.6% of Net Common Equity Tier 1 Capital and 1.4% of Additional Tier 1 Capital.

From 1 January 2013 Basel III became effective. The key features of Basel III are:

•  a new definition of regulatory capital under which common equity is the predominant form of Tier 1 Capital;

•  a stricter approach to regulatory adjustments under which most deductions from capital are to be from Common Equity Tier 1 Capital; and

•   an increase in the minimum amounts of capital that ADIs must hold. Common Equity Tier 1 Capital must be at least 4.5% of total risk weighted assets and the 

Tier 1 Capital ratio at least 6%.

Qualifying capital

Common Equity Tier 1 Capital

Paid-up ordinary share capital

Reserves

Retained profits, including current year profits

Total Common Equity Tier 1 Capital

Regulatory adjustments

Deferred expenditure

Goodwill and intangibles

Other deductions

Total Regulatory adjustments

Net Common Equity Tier 1 Capital

Additional Tier 1 Capital

Net Tier 1 Capital

Tier 2 Capital

Tier 2 Capital

General Reserve for Credit Losses

Other

Tier 2 regulatory adjustments

Net Tier 2 Capital

Capital Base

Risk Weighted Assets

Capital Adequacy Ratio

Consolidated (1)

2013 
$m

2012 
$m

 2,562.6 

2,464.6

 41.7 

 149.6 

33.3

116.8

 2,753.9 

2,614.7

(124.5)

(586.8)

(182.0)

(893.3)

 1,860.6

 300.0 

(106.8)

(541.1)

(164.4)

(812.3)

n/a

195.7

 2,160.6

1,998.1

 270.0 

 207.7 

 n/a 

 n/a 

 477.7 

499.9

184.2

8.5

(31.5)

661.1

 2,638.3 

2,659.2

 21,551.7

21,098.1

12.2%

12.6%

(1)   Basel III came into effect from 1 January 2013. The standard amendments have resulted in changes to terminology and the calculation of capital. The above table reflects the terminology used under the new framework 

from August 2013. The August 2012 comparative balances have been compared with the most appropriate line under the new framework.

90

2013 Annual Report26. FINANCIAL INSTRUMENTS

(a) Derivative financial instruments

The Consolidated Entity and Bank used derivative financial instruments for both hedging and trading purposes in the current year.  Refer to Note 24 (a) for an 
explanation of the Consolidated Entity’s and Bank’s risk management framework.

The following table summarises the notional and fair value of the Consolidated Entity’s and Bank’s commitments to derivative financial instruments at reporting 
date.  Fair value in relation to derivative financial instruments is calculated using the quoted market price less transaction costs.  Where the instrument does not 
have a quoted market price, fair value is estimated using net present value techniques.

Derivatives at fair value through income 
statement

Interest Rate Swaps

Foreign Exchange Forwards

Futures

Derivatives held as cash flow hedges

Interest Rate Swaps

Cross Currency Swaps

Foreign Exchange Forwards

Derivatives designated as net investment 
hedges 

Foreign Exchange Forwards

Derivatives at fair value through income 
statement

Interest Rate Swaps

Foreign Exchange Forwards

Futures

Derivatives held as cash flow hedges

Interest Rate Swaps

Cross Currency Swaps

Foreign Exchange Forwards

Notional 
Amount

$m 

18,519.9

72.4

8,300.0

26,892.3

22,857.4

914.5

455.6

24,227.5

15.5

51,135.3

Notional 
Amount

$m 

18,519.9

87.9

8,300.0

26,907.8

22,857.4

377.3

455.6

23,690.3

50,598.1

Consolidated

2013

Fair Value

2012

Fair Value

Asset / (Liability)

Notional Amount

Asset / (Liability)

Asset  
$m

Liability  
$m

$m 

Asset  
$m

Liability  
$m

18.8

1.5

5.8

26.1

143.6

57.4

33.1

234.1

0.2

260.4

(2.5)

(0.9)

-

(3.4)

(94.6)

(38.5)

(0.9)

18,100.0

68.9

6,085.7

24,254.6

0.1

0.7

3.6

4.4

29,014.0

268.3

832.1

129.8

(134.0)

29,975.9

-

12.9

(137.4)

54,243.4

Bank

0.9

2.5

271.7

-

276.1

(0.9)

(0.3)

-

(1.2)

(118.3)

(133.3)

(0.2)

(251.8)

-

(253.0)

2013

Fair Value

2012

Fair Value

Asset / (Liability)

Notional Amount

Asset / (Liability)

Asset  
$m

Liability  
$m

$m 

Asset  
$m

Liability  
$m

(2.5)

(0.9)

-

(3.4)

(94.6)

(10.6)

(0.9)

(106.1)

(109.5)

18,100.0

81.8

6,085.7

24,267.5

0.1

0.7

3.6

4.4

29,014.0

268.3

307.0

129.8

29,450.8

53,718.3

0.9

2.5

271.7

276.1

(0.9)

(0.4)

-

(1.3)

(118.3)

(10.5)

(0.2)

(129.0)

(130.3)

18.8

1.7

5.8

26.3

143.6

31.0

33.1

207.7

234.0

91

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201326. FINANCIAL INSTRUMENTS (CONTINUED)

(b) Other financial instruments

The fair value estimates for specific instruments are based on the following methodologies and assumptions:

Cash and liquid assets, due from and to other financial institutions, accounts payable and other liabilities

The fair value approximates their carrying value as they are short term in nature or are receivable or payable on demand.

Loans and advances

Loans and advances are net of specific and collective provisions for doubtful debts and unearned income. The fair values of loans and advances that reprice within 
six months of year end are assumed to equate to the carrying value. The fair values of all other loans and advances are calculated using discounted cash flow 
models based on the maturity of the loans and advances. The discount rates applied are based on the current interest rates at the reporting date for similar types 
of loans and advances, if the loans and advances were performing at the reporting date. The differences between estimated fair values of loans and advances and 
carrying value reflect changes in interest rates and creditworthiness of borrowers since loan or advance origination.

Deposits 

The fair value of non-interest-bearing, call and variable rate deposits and fixed rate deposits repricing within six months is the carrying value. The fair value of other 
term deposits is calculated using discounted cash flow models based on the deposit type and its related maturity.

Borrowings including subordinated notes 

The fair values are calculated based on a discounted cash flow model using a yield curve appropriate to the remaining maturity of the instruments.  Fair values of 
financial instruments at the reporting date are as follows:

Consolidated Entity

Carrying value

Fair value

Note

2013 
$m

2012 
$m

2013 
$m

2012 
$m

Assets carried at fair value

Available for sale financial assets

Financial assets designated at fair value through 
profit and loss 

Derivative assets

Assets carried at amortised cost

Cash and liquid assets

Due from other financial institutions

Loans and advances at amortised cost

Liabilities carried at fair value

Derivative liabilities

Insurance policy liabilities

Liabilities carried at amortised cost

Due to other financial institutions

Deposits

Borrowings including subordinated notes

Accounts payable and other liabilities

11

11

26

9

10

12

26

37

18

19

21

1,066.8 

1,064.9

1,066.8 

1,064.9

4,334.6 

260.4 

5,661.8 

873.2 

118.5 

34,989.3 

35,981.0 

(137.4)

(72.5)

(209.9)

(201.1)

(31,698.7)

(7,136.9)

(362.0)

4,624.5

276.1

5,965.5

670.5

119.7

34,147.2

34,937.4

(253.0)

(73.5)

(326.5)

(177.8)

(31,171.9)

(6,688.1)

(450.4)

4,334.6 

260.4 

5,661.8 

873.2 

118.5 

35,104.7 

36,096.4 

(137.4)

(72.5)

(209.9)

(201.1)

(31,766.7)

(7,168.7)

(362.0)

(39,398.7)

(38,488.2)

(39,498.5)

4,624.5

276.1

5,965.5

670.5

119.7

34,290.6

35,080.8

(253.0)

(73.5)

(326.5)

(177.8)

(31,240.9)

(6,738.6)

(450.4)

(38,607.7)

92

2013 Annual Report26. FINANCIAL INSTRUMENTS (CONTINUED)

(b) Other financial instruments (continued)

Bank

Carrying value

Fair value

Note

2013 
$m

2012 
$m

2013 
$m

2012 
$m

Assets carried at fair value

Available for sale financial assets

Financial assets designated at fair value through 
profit and loss 

Derivative assets

Assets carried at amortised cost

Cash and liquid assets

Due from other financial institutions

Loans and advances at amortised cost

Liabilities carried at fair value

Derivative liabilities

Liabilities carried at amortised cost

Due to other financial institutions

Deposits

Borrowings including subordinated notes

Accounts payable and other liabilities

Amounts due to controlled entities

11

11

26

9

10

12

26

18

19

21

1,268.4 

1,152.4

1,268.4 

1,152.4

4,334.6 

234.0 

5,837.0 

242.2 

23.8 

31,491.2 

31,757.2 

4,624.5

276.1

6,053.0

227.7

23.5

30,654.6

30,905.8

4,334.6 

234.0 

5,837.0 

242.2 

23.8 

31,540.8 

31,806.8 

4,624.5

276.1

6,053.0

227.7

23.5

30,710.8

30,962.0

(109.5)

(130.3)

(109.5)

(130.3)

(201.1)

(31,785.5)

(1,312.8)

(320.7)

(2,457.5)

(36,077.6)

(177.8)

(31,288.7)

(895.3)

(404.8)

(2,553.6)

(35,320.2)

(201.1)

(31,853.5)

(1,344.6)

(320.7)

(2,457.5)

(36,177.4)

(177.8)

(31,357.7)

(945.8)

(404.8)

(2,553.6)

(35,439.7)

The estimated fair values disclosed do not include the assets and liabilities that are not financial instruments.

Interest rates used for determining fair values

The interest rates used to discount estimated cash flows, when applicable, are based on the Bank’s yield curve at the reporting date plus an adequate credit 
spread, and were as follows:

Derivatives, deposits and borrowings including subordinated notes

Leases

Loans and advances at amortised cost

Fair value hierarchy

2013

2012

2.51% - 4.58%

3.56% - 3.95%

6.24% - 13.5%

6.79% - 20.3%

4.75% - 6.85%

5.55% - 7.3%

The table below analyses financial instruments carried at fair value, by valuation method.  The different levels have been defined as follows: 

•  Level 1: quoted prices (unadjusted) in active markets for identical assets or liabilities;

•   Level 2: inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly (i.e. as prices) or indirectly (i.e. derived 

from prices); and

•   Level 3: inputs for the asset or liability that are not based on observable market data (unobservable inputs).

There were no material movements in Level 3 during the year.

93

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201326. FINANCIAL INSTRUMENTS (CONTINUED)

(b) Other financial instruments (continued)

Consolidated Entity

Instruments  carried at fair value

Available for sale financial assets

Financial assets designated at fair value through profit and loss 

Derivative assets

Derivative liabilities

Consolidated Entity

Instruments  carried at fair value

Available for sale financial assets

Financial assets designated at fair value through profit and loss 

Derivative assets

Derivative liabilities

Bank 

Instruments  carried at fair value

Available for sale financial assets

Financial assets designated at fair value through profit and loss 

Derivative assets

Derivative liabilities

Bank 

Instruments  carried at fair value

Available for sale financial assets

Financial assets designated at fair value through profit and loss 

Derivative assets

Derivative liabilities

2013

Level 1 
$m

Level 2 
$m

Level 3 
$m

Total 
$m

426.2

134.2

-

560.4

-

560.4

630.8

4,200.4

260.4

5,091.6

(137.4)

4,954.2

2012

Level 1 
$m

Level 2 
$m

Level 3 
$m

454.1

-

-

454.1

-

454.1

600.9

4,624.5

276.1

5,501.5

(253.0)

5,248.5

2013

Level 1 
$m

Level 2 
$m

Level 3 
$m

426.2

134.2

-

560.4

-

560.4

832.4

4,200.4

234.0

5,266.8

(109.5)

5,157.8

2012

Level 1 
$m

Level 2 
$m

Level 3 
$m

688.4

4,624.5

276.1

5,589.0

(130.3)

5,458.7

454.1

-

-

454.1

-

454.1

94

9.8

-

-

9.8

-

9.8

9.9

-

-

9.9

-

9.9

9.8

-

-

9.8

-

9.8

9.9

-

-

9.9

-

9.9

1,066.8

4,334.6

260.4

5,661.8

(137.4)

5,524.4

Total 
$m

1,064.9

4,624.5

276.1

5,965.5

(253.0)

5,712.5

Total 
$m

1,268.4

4,334.6

234.0

5,837.0

(109.5)

5,727.5

Total 
$m

1,152.4

4,624.5

276.1

6,053.0

(130.3)

5,922.7

2013 Annual Report27. NOTES TO THE STATEMENTS OF CASH FLOWS

Reconciliation of profit / (loss) for the year to net cash provided by operating activities.

Consolidated

Bank

Profit / (loss) from ordinary activities after income tax

Add / (less) items classified as investing / financing activities or 
non-cash items

Depreciation 

Amortisation

Dividends received from subsidiaries

Software amortisation

Investments equity accounted

Equity settled transactions

(Profit) / loss on sale of property, plant and equipment

(Increase) / decrease in due from other financial institutions

(Increase) / decrease in other financial assets

(Increase) in loans and advances at amortised cost

(Increase) / decrease in derivatives

Increase / (decrease) in provision for impairment

(Increase) / decrease in deferred tax asset

(Increase) in other assets

Decrease in amounts due from controlled entities

Increase in due to other financial institutions

Increase in deposits

Increase / (decrease) in accounts payable and other liabilities

Increase / (decrease) in current tax liabilities

Increase in provisions

Decrease in deferred tax liabilities

Decrease in insurance policy liabilities

Increase in borrowings including subordinated notes

Net cash from operating activities

2013 
$m

185.8

 16.1 

 16.0 

-

 18.6 

 1.1 

 5.2 

 (3.2)

 1.2 

 288.0 

 (741.6)

 (25.4)

 (100.5)

 41.4 

 (16.7)

 -   

 23.3 

 518.3 

 (75.2)

 23.3 

 35.9 

 (18.8)

 (1.0)

 28.8 

 220.6 

2012 
$m

(17.1)

14.8

4.0

-

24.6

-

4.4

5.5

12.2

(529.4)

(1,030.2)

(155.4)

159.1

(67.1)

(7.9)

-

8.6

1,530.1

19.2

(80.5)

14.1

(13.2)

(5.7)

265.9

156.0

2013 
$m

169.7

 7.3 

 1.4 

 (23.3)

 16.5 

 -   

 4.6 

(0.1)

 (0.3)

 174.0

 (741.5)

 (25.3) 

 (95.1)

 23.1 

 (1.8)

 (212.3)

 23.3 

 488.2 

 (75.3)

 24.3 

 35.2 

 (11.5)

 -   

 -   

2012 
$m

(3.8)

7.7

1.3

(44.2)

22.3

-

4.4

7.7

2.4

(544.2)

(1,067.6)

(185.1)

158.7

(55.3)

(54.6)

(121.3)

8.6

1,398.4

42.8

(81.7)

12.1

13.9

-

-

 (218.9)

(477.5)

Cash flows from the following activities are presented on a net basis in the statements of cash flows:
•  Sales and purchases of investment securities;
•  Customer deposits in and withdrawals from deposit accounts; and
•  Loan drawdowns and repayments.   

28. AUDITOR’S REMUNERATION

Consolidated

Bank

Audit services – KPMG Australia

    -  Audit and review of the financial reports

    -  Other regulatory and audit services

Audit related services – KPMG Australia

    -  Other assurance services (1)

2012 
$’000

1,127.1

532.6

1,659.7

123.9

123.9

2013 
$’000

595.9

182.2

778.1

-

-

2012 
$’000

818.3

346.1

1,164.4

-

-

2013 
$’000

919.8

342.2

1,262.0

230.2

230.2

95

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201328. AUDITOR’S REMUNERATION (CONTINUED)

Non-audit services – KPMG Australia

    -  Taxation services

    -  Compliance services

    -  Other

    -  Due diligence services

Consolidated

Bank

2013 
$’000

2012 
$’000

2013 
$’000

2012 
$’000

225.1

249.2

88.7

64.5

627.5

222.5

-

75.6

103.2

401.3

225.1

249.2

72.6

64.5

611.4

218.2

-

75.6

103.2

397.0

(1)   Other assurance services comprise audit related services provided in relation to mortgage securitisation trusts which are consolidated under Australian Accounting Standards.

29. CONTINGENT LIABILITIES

Guarantees

Letters of credit

Guarantees, indemnities and letters of credit

Consolidated

Bank

2013 
$m

227.3

8.4

2012 
$m

123.4

7.4

2013 
$m

227.3

8.4

2012 
$m

123.4

7.4

There are contingent liabilities arising in the normal course of business for which there are equal and opposite contingent assets and against which no loss is 

anticipated. Guarantees are provided to third parties on behalf of customers.  The credit risks of such facilities are similar to the credit risks of loans and advances.

Legal proceedings

On 22 December 2010, the Australian Securities and Investment Commission (“ASIC”) lodged legal proceedings against parties including the Bank, arising out of 

the collapse of Storm Financial. One proceeding has been heard and the Bank is awaiting judgement. The proceedings are regulatory in nature. At this stage no 

estimate of any potential liability can be made. 

On 6 December 2012 a class action was commenced against the Bank, also arising out of the collapse of Storm Financial. The Bank’s intention is to defend this 

action vigorously. At this stage no estimate of any potential liability can be made. 

The trials involving the Bank by a number of former Owner Managers in NSW are almost complete with only closing submissions remaining. It is expected that 

closing submissions will be completed by the end of October 2013.  It is not known when judgement will be delivered. At this stage no estimate of any potential 

liability can be made. 

30. COMMITMENTS

Consolidated

Bank

2013 
$m

2012 
$m

2013 
$m

2012 
$m

(a) Lease commitments
Future rentals in respect of operating leases (principally in respect of premises) not provided for in these financial statements comprise amounts payable:

Within 1 year

Between 1 year and 5 years

Later than 5 years

(b) Customer funding commitments

Loans to customers approved but not drawn at year end

Amounts undrawn against lines of credit

39.0

65.6

0.3

104.9

1,021.5

448.8

1,470.3

41.6

70.6

2.5

114.7

1,008.7

333.1

1,341.8

37.1

61.7

0.3

99.1

564.5

357.2

921.7

40.0

65.2

2.5

107.7

588.2

251.4

839.6

In the normal course of business the Bank makes commitments to extend credit to its customers. Most commitments either expire if not taken up within a specified 
time or can be cancelled by the Bank within one year.  Credit risk is significantly less than the notional amount and does not crystallise until a commitment is funded.

96

2013 Annual Report31. CONTROLLED ENTITIES

(a)  Particulars in relation to controlled entities

Parent entity’s
interest

Amount of Investment
(at cost)

Controlled entities:

B.Q.L. Management Pty Ltd

B.Q.L. Nominees Pty Ltd

B.Q.L. Properties Limited

Queensland Electronic Switching Pty Ltd

BOQ Equipment Finance Limited

St Andrew’s Australia Services Pty Ltd 

Series 2005-1 REDS Trust

Series 2005-2 REDS Trust

REDS Warehouse Trust No.1

REDS Warehouse Trust No.2

Series 2006-1E REDS Trust

Series 2007-1E REDS Trust

Series 2007-2 REDS Trust

Series 2008-1 REDS Trust

Series 2008-2 REDS Trust

Series 2009-1 REDS Trust

REDS Warehouse Trust No.3

Series 2010-1 REDS Trust

Series 2010-2 REDS Trust

Series 2012-1E EHP REDS Trust

Series 2012-1E REDS Trust

Series 2013-1 EHP REDS Trust

Series 2013-1 REDS Trust

Pioneer Permanent Building Society Limited

Home Building Society Ltd

Home Financial Planning Pty Ltd

Home Credit Management Ltd

Statewest Financial Services Ltd

Statewest Financial Planning Pty Ltd

BOQ Share Plans Nominee Pty Ltd

Bank of Queensland Limited Employee Share Plans Trust

St Andrew’s Life Insurance Pty Ltd

St Andrew’s Insurance (Australia) Pty Ltd

BOQ Finance (Aust) Limited

BOQ Credit Pty Limited

BOQ Funding Pty Limited

BOQ Finance (NZ) Limited

Equipment Rental Billing Services Pty Ltd 

Hunter Leasing Ltd

Newcourt Financial (Australia) Pty Limited

Virgin Money (Australia) Pty Limited

Virgin Money Home Loans Pty Limited

Virgin Money Financial Services Pty Ltd

2013

100%

100%

100%

100%

100%

100%

-

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

2012

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

-

-

-

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

100%

-

-

-

2013
$m

-

-

5.0

-

0.1

15.4

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

2012
$m

-

-

5.0

-

0.1

15.4

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

60.1

600.2

60.1

600.2

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

230.2

230.2

-

-

22.1

-

-

-

42.6

-

-

-

-

22.1

-

-

-

-

-

-

975.7

933.1

97

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201331. CONTROLLED ENTITIES (CONTINUED)

(b) Acquisition of controlled entities

On 30 April 2013, the Bank acquired 100% of Virgin Money (Australia) Pty Limited (“VMA”) for consideration of $42.6 million. $30.6 million of new shares were 
issued in two tranches (Tranche 1 - 1,585,353 and Tranche 2 - 1,617,762) as part of the acquisition consideration.  Fair value of the ordinary shares issued was 
based on the listed share price of BOQ at 30 April 2013 of $10.24 per share. 

VMA engages in the provision of financial services (e.g: insurance, superannuation and home lending) on behalf of business partners.  The Bank purchased VMA 
to expand its customer reach.

In the period from 30 April 2013 to 31 August 2013 VMA contributed a loss after tax of $0.2 million.  

The provisional acquisition accounting had the following effect on the consolidated entity’s assets and liabilities:

Cash

Property, plant and equipment

Other assets

Unearned income

Accounts payable and other liabilities

Provisions

Net identifiable assets and liabilities

Goodwill and other identifiable assets on acquisition

Total Consideration

Consideration paid, satisfied in cash

Equity purchase consideration

Cash acquired

Net cash outflow

Recognised values  
on acquisition
$m

Pre-acquisition 
carrying amounts
$m

3.9

0.1

2.5

(1.3)

(15.6)

(0.5)

(10.9)

3.9

0.1

2.5

(1.3)

(5.7)

(0.5)

(1.0)

43.6

42.6

9.8

32.8

(3.9)

5.9

At  31 August  2013,  the  acquisition  accounting  balances  were  provisional  due  to  ongoing  work  related  to  various  matters  which  will  impact  the  acquisition 
accounting entries. 

The following entities were established during the financial year:

•  Series 2012-1E REDS Trust was opened on 15 November 2012.
•  Series 2013-1 EHP REDS Trust was opened on 17 May 2013.
•  Series 2013-1 REDS Trust was opened on 26 July 2013.

(c) Disposal of controlled entities

Series 2005-1 REDS Trust was closed on 12 February 2013.

32. RELATED PARTIES INFORMATION 

Controlled entities

Details of interests in controlled entities are set out in Note 31.

During the year there have been transactions between the Bank and all of its controlled entities.  The Bank conducted normal banking business with its operating 
controlled entities.  Amounts owing to or from controlled entities do not attract interest, except in respect of BOQ Equipment Finance Limited, St Andrew’s Australia 
Services Pty Ltd, BOQ Finance (Aust) Ltd and BOQ Finance (NZ) Ltd where interest is charged on normal terms and conditions.

The Bank receives management fees from B.Q.L. Management Pty Ltd and BOQ Equipment Finance Limited. 

The Bank has a related party relationship with equity accounted investees, refer to Note 37.

98

2013 Annual Report33. AVERAGE BALANCES AND MARGIN ANALYSIS

Interest earning assets

Gross loans and advances at amortised cost (1) 

Investments and other securities (1)

Total interest earning assets

Non-interest earning assets

Property, plant and equipment

Other assets

Provision for impairment

Total non-interest earning assets

Total assets

Interest bearing liabilities

Retail deposits (1)

Wholesale deposits and borrowings (1)

Total interest bearing liabilities

Non-interest bearing liabilities

Total liabilities

Shareholders' funds

Total liabilities and shareholders' funds

Interest margin and interest spread

Interest earning assets

Interest bearing liabilities

Net interest spread (2)

Average 
Balance 
$m

35,054.1

6,027.8

41,081.9

36.8

1,367.8

(376.3)

1,028.3

42,110.2

22,890.9

15,677.4

38,568.3

705.4

39,273.7

2,836.5

42,110.2

Consolidated 
2013

Interest 
$m

2,084.3

213.1

2,297.4

Average  
Rate 
%

Average 
Balance 
$m

5.95

3.54

5.59

34,060.9

5,348.9

39,409.8

Consolidated 
2012

Interest 
$m

2,345.1

251.1

2,596.2

Average  
Rate 
%

6.89

4.69

6.59

31.8

1,125.4

(367.8)

789.4

40,199.2

20,923.5

15,850.0

36,773.5

741.6

37,515.1

2,684.1

40,199.2

1,025.8

918.9

1,944.7

897.9

706.4

1,604.3

3.92

4.51

4.16

41,081.9

38,568.3

2,297.4

1,604.3

5.59

4.16

1.43

1.69

39,409.8

36,773.5

2,596.2

1,944.7

39,409.8

651.5

4.90

5.80

5.29

6.59

5.29

1.30

1.65

Net interest margin - on average interest earning assets

41,081.9

693.1

 (1)   Calculated on average monthly balances.

 (2)   Interest spread is calculated after taking into account third party and OMB commissions.

99

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201334. DEED OF CROSS GUARANTEE

Pursuant to ASIC Class Order 98/1418 (as amended) dated 13 August 1998, certain wholly-owned subsidiaries are relieved from the Corporations Act 2001 
requirements for preparation, audit and lodgement of financial reports, and Directors’ reports.

It is a condition of the Class Order that the Bank and each of the subsidiaries enter into a Deed of Cross Guarantee. The effect of the Deed is that the Bank 
guarantees to each creditor payment in full of any debt in the event of winding up of any of the subsidiaries under certain provisions of the Corporations Act 2001.  
If a winding up occurs under other provisions of the Act, the Bank will only be liable in the event that after six months any creditor has not been paid in full.  The 
subsidiaries have also given similar guarantees in the event that the Bank is wound up.

The subsidiaries to the Deed are:

•  B.Q.L. Properties Limited;

•  BOQ Equipment Finance Limited;

•  B.Q.L. Management Pty Ltd;

•  St Andrew’s Australia Services Pty Ltd;

•  B.Q.L. Nominees Pty Ltd;

•  Queensland Electronic Switching Pty Ltd;

•  BOQ Share Plans Nominee Pty Ltd;

•  Pioneer Permanent Building Society Limited;

•  Home Building Society Ltd;

•  Home Credit Management Ltd; 

•  StateWest Financial Services Limited;

•  BOQ Finance (Aust) Limited;

•  BOQ Credit Pty Limited;

•  BOQ Funding Pty Limited;

• 

Equipment Rental Billing Services Pty Ltd;

•  Hunter Leasing Ltd; and

•  Newcourt Financial (Australia) Pty Limited.

A consolidated Income Statement and consolidated Balance Sheet, comprising the Bank and its controlled entities which are a party to the Deed, after eliminating 
all transactions between parties to the Deed of Cross Guarantee, at 31 August 2013 is set out as follows:

SUMMARISED INCOME STATEMENT AND RETAINED PROFITS

Consolidated

2013 
$m

273.3 

(80.7) 

192.6 

138.2 

(174.6) 

-

156.2

192.7

192.7

2012 
$m

(33.0)

4.7

(28.3)

321.1

(151.7)

(2.9)

138.2

(28.3)

(28.3)

Profit / (loss) before tax

Less: Income tax (expense) / benefit

Profit / (loss) for the year

Retained profits at beginning of year

Dividends to shareholders

Transfers to and from reserves

Retained profits at end of year

Profit / (loss) attributable to:

Equity holders of the parent

Profit / (loss) for the year

100

2013 Annual ReportConsolidated

2013 
$m

350.9 

1.9 

5,602.0 

234.0 

34,992.4 

284.2 

92.4 

29.6 

-

104.5 

543.6 

21.4 

2012 
$m

258.8

4.4

5,777.0

276.1

34,147.2

258.7

49.8

31.0

0.7

118.1

541.3

22.2

42,256.9

41,485.3

 201.1 

 31,705.3 

 109.5 

 348.9 

 23.0 

 73.9 

 1,300.9 

 5,666.6 

 39,429.2 

177.8

31,188.0

130.3

434.3

-

40.9

886.8

5,710.3

38,568.4

2,827.7

2,916.9

2,562.6

108.9

156.2

2,827.7

2,660.1

118.6

138.2

2,916.9

34. DEED OF CROSS GUARANTEE (CONTINUED)

Assets

Cash and liquid assets

Due from other financial institutions

Other financial assets

Derivative financial instruments

Loans and advances at amortised cost

Other assets

Shares in controlled entities

Property, plant and equipment

Current tax asset

Deferred tax assets

Intangible assets

Investments in accounted for using the equity method

Total assets

Liabilities

Due to other financial institutions

Deposits 

Derivative financial instruments

Accounts payable and other liabilities

Current tax liabilities

Provisions

Borrowings including subordinated notes

Amounts due to controlled entities

Total liabilities

Net assets

Equity

Issued capital

Reserves

Retained profits

Total equity

101

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201335. INSURANCE BUSINESS

The effective date of the actuarial report on life insurance policy liabilities and regulatory capital requirements, is 31 August 2013.  The actuarial report was 
prepared by Mr Wayne Kenafacke, Fellow of the Institute of Actuaries of Australia.  This report indicates that Mr Kenafacke is satisfied as to the accuracy of the 
data upon which policy liabilities have been determined.

The amount of policy liabilities have been determined in accordance with methods and assumptions disclosed in this financial report and the requirements of 
applicable accounting standards.  Specifically, policy liabilities for life insurance contracts are determined in accordance with AASB 1038 Life Insurance Contracts.

In addition, life insurance contract liabilities have been calculated in accordance with relevant actuarial guidance being LPS: 340 Valuation of Policy Liabilities.  
The Prudential Standard requires policy liabilities to be calculated in a way which allows for the systematic release of planned margins as services are provided to 
policyholders and premiums are received.

The methods used for the major product groups in order to achieve the systematic release of planned margins were as follows:

Product group

Consumer credit insurance

Direct Life

Real / Asia

Method (Projection or other)

Profit Carriers

Accumulation

Accumulation

Accumulation

N/A

N/A

N/A 

Policy liabilities have been calculated as the provision for unearned premium reserve less a deferred acquisition cost component.  Outstanding claims liabilities 
and Incurred But Not Reported liabilities (“IBNR”) are included in provisions.

Premium earning pattern

For single premium products, the Unearned Premium Reserve (“UPR”) is based on a premium earning pattern that is similar to the pattern of expected future claim 
payments.  The future claim payments are based on an assessment of the future sum insured (e.g. outstanding loan balances for mortgage and loan protection) 
and future claims frequencies.  Past experience is used to set these assumptions.  This earning pattern is also used to recognise commissions incurred.

For regular premium products, the UPR is based on the unearned proportion of premium for the given premium payment frequency.

Mortality and morbidity

Mortality and morbidity assumptions used in determining IBNR, pending and continuing claims provisions have been based on the experience of similar products 
issued by the Company and recent experience. The disputed claims provision is based on individual claim estimates and an assumed 50% probability of disputed 
claims being incurred.

Processes used to determine actuarial assumptions

Sensitivity analysis

As a result of using an accumulation approach in the determination of policy liabilities, changes of assumptions will not affect the policy liabilities in the current 
period.  As at 31 August 2013, no Related Product Groups were in loss recognition.

Changes in the underlying variables and assumptions will give rise to a difference in the emergence of profit margins in the future.

Changes in assumptions relating to claims provisions would affect policy liabilities in the current period.

Variable

Impact of movement in underlying variable

Mortality rates

For contracts providing death benefits, greater mortality rates would lead to higher levels of claims occurring sooner than anticipated, 
increasing associated claims cost and therefore reducing profit and shareholder equity.

Morbidity rates

The cost of disability related claims depends on both the incidence of policyholders becoming disabled and the duration which they 
remain so.  Higher than expected incidence and duration would be likely to increase claim costs, reducing profit and shareholders equity.

102

2013 Annual Report35.  INSURANCE BUSINESS (CONTINUED)

Reconciliation of movements in insurance policy liabilities

Life Insurance contract policy liabilities

Gross life insurance contract liabilities at the beginning of the financial year

Decrease in life insurance contract policy liabilities (i)

Gross life insurance contract liabilities at the end of the financial year

Liabilities ceded under reinsurance

Opening balance at the beginning of the financial year

Increase / (decrease) in life reinsurance assets (ii)

Closing balance at the end of the financial year

Net  life policy liabilities at the end of the financial year

(i) plus (ii) = change in life insurance contract liabilities reflected in the Income Statement

Components of net life insurance contract liabilities

Future policy benefits

Future charges for acquisition costs

Total net life insurance contract policy liabilities

Components of general insurance liabilities

Unearned Premium Liability 

Outstanding Claims Liability

Total Insurance Policy Liabilities

2013 
$m

2012 
$m

62.6

(1.9)

60.7

(2.8)

0.5

(2.3)

58.4

(1.4)

81.4

(23.0)

58.4

13.3

0.8

14.1

72.5

65.5

(2.9)

62.6

(2.4)

(0.4)

(2.8)

59.8

(3.3)

77.8

(18.0)

59.8

13.1

0.6

13.7

73.5

Note:    Future policy benefits include the unearned premium components of the liability.  The accumulation method has been used to calculate policy liabilities and 

components relating to expenses and profits are not separately calculated.

103

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201335.  INSURANCE BUSINESS (CONTINUED)

Life Insurance Regulatory Capital requirements

Since Prudential Requirements changed on 1st January 2013, the regulatory capital requirement of each fund and for the subsidiary in total is the amount required 
to be held in accordance with LPS 110: Capital Adequacy. These are amounts required to meet the prudential standards prescribed by the Life Insurance Act 1995 
to provide protection against the impact of fluctuations and unexpected adverse circumstances on the life company.

The methodology and bases for determining the Capital Base and regulatory capital requirements are in accordance with relevant Prudential Requirements.

Capital Base

Net Assets

Add / (subtract) regulatory adjustments to Net Assets

Total capital base

Asset risk charge

Operational risk charge

Total prescribed capital amount

Assets in excess of prescribed capital amount

Capital adequacy multiple

Composition of capital Base

Common equity tier 1 capital

Add / (subtract) regulatory adjustments to common equity tier 1 capital

Total capital base

Prescribed Capital Amount

Statutory Fund No. 1

Shareholders' Fund

Additional amount to meet company minimum

Total prescribed capital amount

Assets in excess of prescribed capital amount

Capital adequacy multiple

2013

Statutory 
Fund No. 1 
 $m

Shareholders’ 
Fund  
$m

32.2 

(11.6) 

20.6

1.3

2.1

3.4 

17.2

6.1

1.2 

- 

1.2

-

- 

- 

1.2 

61.9

2013 
$m

33.4 

(11.6) 

21.8

3.4

- 

6.6 

10.0 

11.8

2.2

The prudential standards determining prudential capital requirements for life insurance companies changed during the year on 1 January 2013.  The prior year’s 
prudential capital requirements are outlined below, however are not directly comparable.

Prior to 1st January 2013, the regulatory capital requirement of each statutory fund was the amount required to be held in accordance with LPS 2.04: Solvency 
Standard.  These were amounts required to meet the prudential standards prescribed by the Life Insurance Act 1995 to provide protection against the impact 
of fluctuations and unexpected adverse circumstances on the life company. The methodology and bases for determining regulatory capital requirements were in 
accordance with the requirements of LPS 2.04: Solvency Standard. 

104

2013 Annual Report 
 
 
 
 
 
 
 
35.  INSURANCE BUSINESS (CONTINUED)

Life Insurance Regulatory Capital requirements (continued)

Statutory Fund No. 1

Solvency requirement (1)

Total assets less assets arising from reinsurance contracts

Assets in excess of solvency requirement

2012 
$m

77.5

89.2

11.7

(1)  The minimum level of assets required to be held in each statutory fund as prescribed in LPS 2.04: Solvency Standard

The Shareholders’ Fund held a minimum regulatory capital requirement in accordance with Prudential Standard No. 2 (PS 2) of $10,000,000.  As at 31 August 
2012, the Shareholders’ Fund held an excess of $853,300 above the minimum capital requirement.

Disaggregated information life insurance (before consolidation adjustments)

Summarised Statement of Profit and Loss and Other Comprehensive Income

2013 
$m

2012 
$m

Revenue

Life insurance premium revenue

Investment income

Net life insurance premium revenue

Expenses

Net claims and other liability expense from insurance contracts

Other expenses

Profit / (loss) before income tax 

Income tax expense

Profit / (loss) after income tax

Statement of Sources of Profit / (Loss) for Statutory Funds

Operating profit / (loss) after income tax arose from:

Components of profit / (loss) related to movement in life insurance liabilities:

Planned margins of revenues over expenses released

Difference between actual and assumed experience

Summarised Balance Sheet

Assets

Investment  assets

Other assets

Liabilities

Net life insurance liabilities

Liabilities other than life insurance liabilities

Issued capital, reserves and retained profits

Directly attributable to shareholders

The life insurance business has no life investment contracts.

105

62.3

4.4

66.7

35.0

7.4

42.4

24.3

(7.3)

17.0

15.3

(0.1)

98.5

2.1

100.6

50.2

16.9

67.1

33.4

33.4

63.2

5.6

68.8

36.3

7.2

43.5

25.3

(7.6)

17.7

16.2

(0.5)

98.4

1.8

100.2

46.2

14.5

60.7

39.5

39.5

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201336. EVENTS SUBSEQUENT TO BALANCE DATE
Other than as disclosed below, no matters or circumstances have arisen since the end of the financial year and up until the date of this report which significantly 
affects the operations of the Bank, the results of those operations, or the state of affairs of the Bank in subsequent years.

Dividends have been declared after 31 August 2013, refer to Note 7.

The financial effect of the above transactions have not been brought to account in the financial statements for the year ended 31 August 2013.

37. INVESTMENTS ACCOUNTED FOR USING THE EQUITY METHOD
The Consolidated Entity’s share of profit in its equity accounted investees for the year was $1.1m (2012: nil).

The principal activity of the joint venture entities is land subdivision, development and sale. Details of interest in joint ventures are as follows:

Ocean Springs Pty Ltd (Brighton)

Dalyellup Beach Pty Ltd (Dalyellup)

Wanneroo North Pty Ltd (The Grove)

East Busselton Estate Pty Ltd (Provence)

Coastview Nominees Pty Ltd (Margaret River)

Provence 2 Pty Ltd (Provence 2)

Percentage Ownership Interest

2013 
(%)

9.31

17.08

21.42

25.00

5.81

25.00

2012 
(%)

9.31

17.08

21.42

25.00

5.81

25.00

The above companies are proprietary companies incorporated in Australia.  There are no material capital commitments or contingent liabilities relating to the joint 
ventures. 

Summary financial information for equity accounted investees, not adjusted for the percentage ownership held by the consolidated entity and fair value adjustments 
on acquisition, is contained in the table below:

Balance Sheet

Current assets

Non-current assets

Total assets

Current liabilities

Non-current liabilities

Total liabilities

Net assets

Profit and Loss

Revenues

Expenses

Profit 

2013 
$m

90.2

97.8

188.0

60.9

5.6

66.5

2012 
$m

106.5

113.4

219.9

44.0

18.9

62.9

121.5

157.0

49.0

(23.0)

26.0

65.4

(23.7)

41.7

106

2013 Annual Report38. EMPLOYEE BENEFITS 

(a) Superannuation commitments

The Consolidated Entity contributes to defined contribution superannuation plans which comply with the Superannuation Industry (Supervision) Act 1993.

Basis of contributions

Employee superannuation contributions are based on various percentages of employees’ gross salaries.  The Consolidated Entity’s contributions are also based on 
various percentages of employees’ gross salaries.  

The Consolidated Entity is under no legal obligation to make superannuation contributions except for the minimum contributions required under the Superannuation 
Guarantee Legislation.

During the year, employer contributions were made, refer to Note 5.

(b) Share based payments

The Consolidated Entity has one remaining option plan. The Senior Management Option Plan (“SMOP”), which was established in 2001.

The ability to exercise the options under the plan is conditional on the Consolidated Entity achieving certain performance hurdles. The performance hurdles are 
based on diluted cash EPS growth and require the Bank’s diluted cash EPS to outperform the average diluted cash EPS growth of the Comparison Bank’s over the 
relevant performance period. Performance periods are noted in the relevant vesting conditions description. 

To reach the EPS performance hurdle the Consolidated Entity must achieve the following for the performance period:

Percentage range by which cash EPS growth exceeds Comparison bank’s

Percentage of options to vest

5% and up to but not exceeding 10%

10% and up to but not exceeding 15%

15% and up to but not exceeding 20%

20% or more

25%

50%

75%

100%

Other terms and conditions of options granted under the above plan is as follows, with all options settled by physical delivery of shares:

Grant date / employee entitled

Options granted to key management at 1 November 2007 
- SMOP 7

Long-Term Incentives - Award Rights

Number of 
instruments

Vesting conditions

Contractual life  
of options

3,999,000

Performance period - 2008, 2009 and 2010.

5 years

These options lapsed in this financial year.

The Award Rights Plan was approved by shareholders on 11 December 2008. It is an equity based program under which Award Rights are granted as long-term 
incentives. The two types of award rights currently granted to executives under the plan are PARs and DARs. No amount is payable by employees for the grant or 
exercise of these award rights. 

PARs

PARs have a vesting framework based on TSR of the Bank as measured against a Peer Group over a 2 to 3 year period. That Peer Group consists of the S&P / ASX 
200 from time to time excluding selected entities in resources, real estate investment trusts, telecommunications (offshore headquartered), energy and utilities and 
such other inclusions and exclusions as the Board considers appropriate. TSR is a measure of the entire return a shareholder would obtain from holding an entity’s 
securities over a period, taking into account factors such as changes in the market value of the securities and dividends paid over the period.

One half of an employee’s PARs will vest if the Bank’s TSR performance over the three year period is in the top 50% of the Peer Group. All of the PARs vest if the 
Bank’s TSR performance is in the top 25%. For TSR performance between those targets, a relative proportion of the PARs between 50% and 100% would vest.

Vested PARs are generally exercisable within 5 years after they are granted (approximately 2 years after vesting). 

DARs

There are no market performance hurdles or vesting conditions for DARs but the holder must remain an employee of the Bank. 

Vested DARs are generally exercisable within 5 years after they are granted (approximately 2 to 4 years after vesting).

Restricted Shares

The Consolidated Entity has used shares with restrictions on disposal as a non-cash, share based component of both short term and long term incentive awards.

107

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201338. EMPLOYEE BENEFITS (CONTINUED)

(b) Share based payments (continued)

The following factors and assumptions were used in determining the fair value of options or rights on grant date:

Option or right Type

Grant date

Expiry date

Executives - Options and Restricted Shares

Fair value  
per option  
or right

Exercise  
price (1)

Price of  
shares on  
grant date

Expected 
volatility

Risk free  
interest rate

Dividend  
yield

20 November 2006

20 November 2011

1 November 2007

1 November 2012

$2.13

$2.57

$16.26

$19.11

15 June 2010

1 March 2012

$10.31

SMOP 6 (2)

SMOP 7(2)

Restricted Shares (3)

Restricted Shares (3)

Restricted Shares (3)

Restricted Shares (3)

Restricted Shares (3)

Restricted Shares (3)

Executive Director - Rights

PARs

DARs (4)

Executives - Rights

PARs (5)

DARs (5)

PARs (5)

DARs (5)

DARs (5)

DARs (5)

PARs (5)

PARs (5)

PARs (5)

DARs (5)

PARs (5)

DARs (5)

PARs (5)

DARs (5)

PARs (5)

DARs (5)

PARs (5)

DARs (5)

PARs (5)

DARs (5)

PARs (5)

PARs (5)

PARs (5)

23 August 2011

1 November 2012

1 February 2012

31 October 2012

10 February 2012

31 October 2012

26 February 2012

9 January 2014

29 February 2012

21 September 2012

13 October 2011 

13 October 2016

18 December 2012 

18 December 2017

29 June 2009

29 June 2009

29 June 2014

29 June 2014

23 December 2009

23 December 2014

$7.21

$6.76

$7.41

$6.70

$6.66

$5.36

$6.55

$4.59

$7.59

$6.93

23 December 2009

23 December 2014

$10.40

28 May 2010 

28 May 2015

$10.11

29 November 2010

29 November 2015

$11.17

29 November 2010

29 November 2015

25 January 2011

25 January 2016

16 December 2011

16 December 2016

16 December 2011 (6)

16 December 2016

1 February 2012

16 December 2017

1 February 2012 (6)

5 May 2017

10 February 2012

16 December 2017

10 February 2012 (7)

5 May 2017

26 February 2012

16 December 2017

26 February 2012 (7)

5 May 2017

29 February 2012

16 December 2017

29 February 2012 (7)

5 May 2017

10 May 2012 (7)

16 December 2017

18 December 2012

18 December 2017

18 December 2012 

18 December 2017

1 March 2013

18 December 2017

14 May 2013

18 December 2018

$7.81

$7.81

$5.18

$6.60

$5.18

$6.60

$5.18

$6.60

$5.18

$6.60

$5.18

$6.60

$3.70

$6.20

$1.74

$2.73

$2.39

$14.90

$19.44

$10.31

$7.21

$6.76

$7.41

$6.70

$6.66

$8.10

$7.26

$8.89

$8.89

$11.22

$11.22

$11.19

$11.45

$11.45

$10.12

$7.71

$7.71

$7.44

$7.44

$7.33

$7.33

$7.48

$7.48

$7.34

$7.34

$6.89

$7.26

$7.26

$9.13

$9.68

15.0%

14.0%

6.0%

6.5%

4.5%

4.3%

-

-

-

-

-

-

36.6%

36.4%

35.1%

35.1%

36.3%

36.3%

36.9%

37.1%

37.1%

37.1%

36.7%

36.7%

37.1%

37.1%

37.1%

37.1%

37.1%

37.1%

37.1%

37.1%

37.1%

36.4%

36.4%

25.9%

25.8%

-

-

-

-

-

-

3.9%

2.8%

4.2%

4.2%

4.8%

4.8%

4.6%

5.1%

5.1%

5.1%

3.1%

3.1%

2.0%

2.0%

2.0%

2.0%

2.0%

2.0%

2.0%

2.0%

2.0%

2.8%

2.8%

2.9%

3.1%

-

-

-

-

-

-

6.1%

7.2%

7.2%

7.2%

4.6%

4.6%

4.6%

4.2%

4.2%

4.2%

7.0%

7.0%

8.5%

8.5%

8.5%

8.5%

8.5%

8.5%

8.5%

8.5%

8.5%

7.2%

7.2%

5.7%

5.4%

-

-

-

-

-

-

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

(1) 

 The exercise price is calculated as the volume weighted average price of shares traded over the ten business days immediately after the date of the announcement of the Bank’s most recent annual results and requires 

Board approval. The exercise price was adjusted due to the entitlements offer as required under the plan rules.

(2)  Valued using the Monto Carlo simulation approach.

(3) 

 The restricted shares were valued based on the volume weighted average price of ordinary shares in BOQ sold on ASX during a 10 trading day period.  The shares will vest on the expiry date respectively based on meeting 

certain service conditions.

(4)   The DARs will vest 50% in financial year 2014 and 50% in financial year 2015. 

(5)  Value using the trinomial pricing metholodgy.

(6)  Remaining DARs will vest 50% in financial year 2014.

(7)  Remaining DARs will vest 30% in financial year 2014 and 50% in financial year 2015.

(8)  The DARs will vest 20% in financial year 2014, 30% in financial year 2015 and 50% in financial year 2016.

108

2013 Annual Report38. EMPLOYEE BENEFITS (CONTINUED)

(b) Share based payments (continued)

The number and weighted average exercise price of share options is as follows:

Weighted average 
exercise price

Number of  
options

Weighted average 
exercise price

Number of  
options

Outstanding at the beginning of the year

Forfeited / expired during the year

Outstanding at the end of the year

Exercisable at the end of the year

2013 
$m

19.11

19.11

-

2013 
’000

1,391

(1,391)

-

-

The options outstanding in the prior year, 31 August 2012, had a weighted average contractual life of 0.2 years.

During the year no options were exercised (2012: nil). 

The number of award rights and restricted shares is as follows:

Balance at beginning of the year 

Granted during the year (1)

Forfeited / expired during the year

Exercised during the year

Outstanding at the end of the year

The weighted average share price at the date of exercise was $8.29 (2012: $7.46).

(1)  Included restricted shares in the 2012 financial year, the restricted shares were exercised during the 2013 financial year.

2012 
$m

17.75

17.00

19.11

Number of  
rights

2013 
’000

2,415

1,271

(488)

(678)

2,520

2012 
’000

3,892

2,501

1,391

1,391

Number of  
rights

2012 
’000

1,683

1,866

(714)

(420)

2,415

39. KEY MANAGEMENT PERSONNEL DISCLOSURES
Key management personnel have authority and responsibility for planning, directing and controlling the activities of the Bank and the Consolidated Entity, including 
Directors and other executives.  

(a) Key management personnel compensation

Key management personnel compensation included in ‘administrative expenses’ and ‘employee expenses’ (refer Note 5) is as follows:

Short-term employee benefits

Post-employment benefits

Long term employee benefits

Termination benefits

Share based employment benefits

Consolidated and Bank

2013 
$

2012 
$

9,343,008

8,155,415

263,992

11,446

755,978

3,554,972

13,929,396

254,096

65,132

2,455,522

1,847,125

12,777,290

Individual Directors and executives compensation disclosures

Information regarding individual Directors and executives compensation and some equity instruments disclosures as permitted by Corporations Regulation 2M.3.03 
is provided in the remuneration report section of the Directors’ report.

Apart from the details disclosed in the note, no Director has entered into a material contract with the Bank since the end of the previous financial year and there 
were no material contracts involving Directors’ interest existing at year end.

109

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201339. KEY MANAGEMENT PERSONNEL DISCLOSURES (CONTINUED)

(b)  Equity Instruments - holdings and movements

The movement during the reporting period in the number of options and rights over ordinary shares in Bank of Queensland Limited held, directly, indirectly or 
beneficially, by key management personnel, including their personally related entities, is as follows:

Managing Director, SMOP and Award rights

All options issued under the SMOP and Award rights refer to options and rights over ordinary shares of Bank of Queensland Limited, which are exercisable on a 
one-for-one basis.

During the reporting period, the following options and rights over ordinary shares were granted to executives under the SMOP and Award Rights:

Held at 
1 September  
2012

Granted as 
remuneration

Exercised / 
vested

Forfeited

Held at 
31 August  
2013

Vested  
during the  
year

Vested and 
exercisable at  
31 August  
2013

 -   

 64,620 

 121,619 

 166,933 

 -   

 -   

 64,620 

 288,552 

 -   

 -   

 -   

 -   

Executive Director

Stuart Grimshaw

Executives

Anthony Rose

Peter Deans

Brendan White

Matthew Baxby

Jon Sutton

- DARs

- PARs

- DARs

- PARs

- Restricted shares

- DARs

- PARs

- DARs

- PARs

- Restricted shares

- DARs

- PARs

- Restricted shares

- DARs

- PARs

 -   

 -   

 -   

 -   

 30,030 

 75,075 

 30,030 

 -   

 69,061 

 75,574 

 67,476 

 40,486 

 36,982 

 73,964 

 29,586 

 62,687 

 74,627 

 6,258 

 50,067 

 -   

 30,030 

 6,173 

 48,064 

 6,258 

 50,067 

 -   

 -   

 37,787 

 -   

 -   

 40,486 

 5,257 

 42,056 

 -   

 7,009 

 56,075 

 -   

 -   

 29,586 

 31,344 

 -   

- Restricted shares

 104,478 

 -   

 74,627 

Julie Bale (1)

Brian Bissaker (2)

- DARs

- PARs

 -   

-

 8,010 

 31,748 

 -   

 -   

Former Executives

Chris Nilon

Renato Mazza

- DARs

- PARs

- Options

- DARs

- PARs

 5,224 

 31,466 

 50,000 

 5,693 

 55,402 

 3,655 

 22,063 

 -   

 3,655 

 21,929 

 -   

 2,425 

 -   

 -   

 -   

 4,382 

 51,104 

 50,000 

 4,246 

 77,331 

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 36,288 

 15,015 

 15,015 

 125,142 

 -   

 -   

 30,030 

 6,173 

 117,125 

 -   

 -   

 44,045 

 37,787 

 117,543 

 -   

 -   

 42,239 

 116,020 

 -   

 38,352 

 130,702 

 29,851 

 8,010 

 31,748 

 -   

 -   

 -   

 -   

 -   

 40,486 

 18,491 

 -   

 29,586 

 31,344 

 -   

 74,627 

 -   

 -   

 4,497 

 2,425 

 -   

 5,102 

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 18,491 

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

The vesting of PARs is conditional on the Consolidated Entity’s TSR performance measured against a Peer Group over a 2 to 3 year period. 

No option or right held by key management personnel are vested but not exercisable at 31 August 2013.
(1)  Julie Bale became a member of the key management personnel on 17 December 2012.

(2)  Brian Bissaker became a member of the key management personnel on 30 April 2013.

110

2013 Annual Report39. KEY MANAGEMENT PERSONNEL DISCLOSURES (CONTINUED)

(b)  Equity Instruments - holdings and movements (continued)

Held at 
1 September  
2011

Granted as 
remuneration

Exercised / 
vested

Forfeited

Held at 
31 August  
2012

Vested  
during the  
year

Vested and 
exercisable at  
31 August  
2012

Executive Director

Stuart Grimshaw (1)

- PARs

Executives

Anthony Rose (2)

- DARs

- PARs

- Restricted shares

Peter Deans (3)

Brendan White (4)

- PARs

- DARs

- PARs

- Restricted shares

Matthew Baxby (5)

- DARs

- PARs

Jon Sutton (6)

Renato Mazza

Chris Nilon

Former Executives

Keith Rodwell

- Restricted shares

- DARs

- PARs

- Restricted shares

- DARs

- PARs

- Options

- DARs (7)

- PARs

- DARs

- PARs

Ram Kangatharan

- Options

- Restricted shares

- DARs

- PARs

- DARs

- PARs

- DARs

- PARs

- PARs

Ewan Cameron

Darryl Newton

David Tonuri

-

-

-

-

-

-

-

-

-

-

-

-

-

-

121,619

 30,030 

 75,075 

 30,030 

 69,061 

 75,574 

 67,476 

 40,486 

 36,982 

 73,964 

 29,586 

 62,687 

 74,627 

 104,478 

-

-

-

-

-

-

-

-

-

-

-

-

-

-

- 

 1,423 

 22,195 

-

-

-

-

 10,079 

 7,116 

 33,207 

 70,000 

 15,303 

 15,883 

 9,488 

 47,438 

 350,000 

 208,000 

 28,736 

 155,457 

 7,116 

 47,438 

 6,072 

 40,323 

 18,975 

 21,283 

- 

 5,700 

-

 1,898 

 31,925 

- 

-

- 

- 

- 

 30,405 

- 

- 

 108,000 

 28,736 

 1,423 

- 

-

 1,214 

 25,844 

 21,283 

-

-

- 

 155,457 

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

 20,000 

-

 7,590 

 79,363 

 350,000 

-

-

 5,693 

 77,843 

 4,858 

 66,167 

 40,258 

121,619

 30,030 

 75,075 

 30,030 

 69,061 

 75,574 

 67,476 

 40,486 

 36,982 

 73,964 

 29,586 

 62,687 

 74,627 

 104,478 

 5,693 

 55,402 

 50,000 

 5,224 

 31,466 

-

-

-

100,000

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

1,423

-

-

4,933

-

1,898

-

-

108,000

28,736

-

1,423

-

1,214

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

No option or right held by key management personnel were vested but not exercisable at 31 August 2012.

(1)  Stuart Grimshaw was appointed Chief Executive Officer and Managing Director on 1 November 2011.

(2)  Anthony Rose became a member of the key management personnel on 1 August 2012.

(3)  Peter Deans became a member of the key management personnel on 26 March 2012.

(4)  Brendan White became a member of the key management personnel on 2 April 2012.

(5)  Matthew Baxby became a member of the key management personnel on 17 May 2012.

(6)  Jon Sutton became a member of the key management personnel on 2 July 2012.

(7)  This includes rights which have been exercised but held in trust.

111

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201339. KEY MANAGEMENT PERSONNEL DISCLOSURES (CONTINUED)

(b)  Equity Instruments - holdings and movements (continued)

Movement in shares

The number of shares held directly, indirectly or beneficially by each key management person is as follows:

Ordinary shares

Executive Director

Stuart Grimshaw 

Directors

Steve Crane

Roger Davis

Carmel Gray

Michelle Tredenick

David Willis

Richard Haire 

Neil Berkett (1)

Former Director

John Reynolds (2)

Neil Summerson (3)

Executive

Anthony Rose

Brendan White

Matt Baxby

Jon Sutton

Former Executive

Chris Nilon

Held at 
1 September  
2012

Purchases /  
(Sales) 

Received on  
exercise of award 
rights / restricted 
shares

Held at 
31 August  
2013

 10,825 

 (7,319)

 -   

 3,506 

 25,678 

 4,896 

 10,946 

 2,433 

 1,414 

 4,000 

 -   

 10,339 

 -   

 -   

 98 

 -   

 -   

 10,600 

5,217

45,599

 -   

 23,160 

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 -   

 (75,000)

 -   

 (29,851)

 30,030 

 78,273 

 29,586 

 105,971 

 25,678 

 15,235 

 10,946 

 2,433 

 1,512 

 4,000 

 10,600 

 -   

 -   

 30,030 

 3,273 

 29,586 

 76,120 

25,530

 (2,425)

 2,425 

 -   

(1)  Neil Berkett appointed as a Director on 30 July 2013.

(2)  John Reynolds retired as Director on 13 December 2012.

(3)  Neil Summerson retired as Chairman on 28 May 2013 and as a Director on 30 July 2013. 

112

2013 Annual Report39. KEY MANAGEMENT PERSONNEL DISCLOSURES (CONTINUED)

(b) Equity Instruments - holdings and movements (continued)

Ordinary shares

Executive Directors

Stuart Grimshaw (1)

Directors

Neil Summerson

Steve Crane

Roger Davis

Carmel Gray

John Reynolds

Michelle Tredenick

David Willis

Richard Haire (2)

Former Director

Bill Kelty (3)

Executive

Chris Nilon

Renato Mazza

Former Executive

Ram Kangatharan

Ewan Cameron

Darryl Newton

Keith Rodwell

Held at 
1 September  
2011

Purchases /  
(Sales) 

Received on  
exercise of award 
rights / restricted 
shares

Held at 
31 August  
2012

-

10,825

27,655

12,224

3,732

5,899

1,000

1,000

1,077

-

17,944

13,454

1,164

5,047

4,217

1,433

337

4,000

1,286

401

-

-

-

-

-

-

-

-

-

-

11,053

-

18,015

-

-

-

9,544

(1,423)

-

(1,423)

-

411

4,933

1,423

136,736

1,423

1,214

1,898

10,825

45,599

25,678

4,896

10,946

5,217

2,433

1,414

4,000

-

25,530

-

-

-

-

-

(1)  Stuart Grimshaw was appointed as Chief Executive Officer and Managing Director on 1 November 2011.

(2)  Richard Haire was appointed as a Non-Executive Director on 18 April 2012.

(3)  Bill Kelty retired as Director on 31 July 2012.

113

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 201339. KEY MANAGEMENT PERSONNEL DISCLOSURES (CONTINUED)

(c) Loans to key management personnel disclosures

Details of loans outstanding at the reporting date to key management personnel, where the individuals aggregate loan balance exceeded $100,000 at any time 
in the reporting period, are as follows:

2013

Interest paid 
and 
payable
 during 
the year
$

Balance at 
1 September 
2012
$

Balance
 at
31 August 
2013
$

Highest
 balance 
during
 the year
$

Balance at 
1 September 
2011
$

2012

Interest paid 
and 
payable
 during 
the year
$

Balance
 at
31 August 
2012
$

Highest
 balance 
during
 the year
$

Former Director:

Bill Kelty (1)

-

-

Neil Summerson (2)

801,767

39,834

-

-

-

804,021

325,782

864,785

18,863

52,191

-

801,767

344,645

864,820

Executive Director:

Stuart Grimshaw

Executives:

Brendan White

Former Executives:

Keith Rodwell

Ram Kangatharan 

Ewan Cameron

Darryl Newton

David Tonuri

Renato Mazza (3)

-

-

-

-

-

-

-

32,247

2,138,400

2,148,045

10,458

153,762

270,961

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

-

2,210,556

3,204,675

1,967,705

1,819,938

1,335,957

318,892

300,250

128,940

139,332

122,999

71,667

21,209

18,394

315,837

9,201

-

-

-

-

-

-

-

-

-

2,229,559

4,302,916

1,979,599

1,824,810

2,074,436

315,837

346,428

(1)  Bill Kelty retired on 31 July 2012. 
(2)  Neil Summerson retired as Chairman on 28 May 2013 and as a Director on 30 July 2013. 
(3)  Renato Mazza resigned on 25 February 2013.

All loans with key management personnel are conducted on an arm’s length basis in the normal course of business and on terms and conditions as available to 
all employees of the Bank. 

Details regarding the aggregate of loans made, guaranteed or secured by any entity in the economic entity to all key management personnel and their related 
parties, and the number of individuals in each group are as follows:

Balance at 
1 September 2012 (1)
$

Balance at 
31 August  
2013
$

Interest paid 
and payable
$

Number in group at  
31 August  
2013
#

Directors:

Executives:

 894,198 

 315,837 

 2,138,400 

 153,762 

 72,081 

 19,659 

1

1

Balance at 
1 September 2011 (2)
$

Balance at 
31 August  
2012
$

Interest paid 
and payable
$

Number in group at  
31 August  
2012
#

Directors:

Executives:

1,190,567

10,839,080

801,767

315,837

71,054

502,541

1

1

(1)  Balance as at 1 September 2012 will not equal 31 August 2012 closing balance due to changes in key management personnel during the year.

(2)  Balance as at 1 September 2011 will not equal 31 August 2011 closing balance due to changes in key management personnel during the year.

114

2013 Annual Report39. KEY MANAGEMENT PERSONNEL DISCLOSURES (CONTINUED)

(d)  Other financial instrument transactions with key management personnel and personally-

related entities

A number of key management personnel or their related parties hold positions in other entities that result in them having control or significant influence over 
the financial or operating policies of those entities.  Financial instrument transactions with key management personnel and personally-related entities during the 
financial year arise out of the provision of banking services, the acceptance of funds on deposit, the granting of loans and other associated financial activities.  
The terms and conditions of the transactions with management personnel and their related parties were no more favourable than those available, or which might 
reasonably be expected to be available, on similar transactions to non-Director related entities on an arm’s length basis. 

Other transactions with Directors, executives and their personally-related entities are conducted on an arm’s length basis and are deemed trivial or domestic in nature.

The following are transactions undertaken between the Consolidated Entity and key management personnel as at 31 August 2013:

Balance as at

For the period (1)

01/09/12(2)
$

31/08/13
$

Total Loan 
Repayments
$

Total Loan
Redraws /
Further  
Advances
$

Total Loan / 
Overdraft  
interest
$

Total Fees on 
Loans /  
Overdraft
$

Term Products (Loans / Advances)

(1,210,035)

(2,292,162)

493,850

(2,603,395)

(91,740)

(113)

Balance as at

For the period (1)

01/09/11 (3)
$

31/08/12
$

Total Loan 
Repayments
$

Total Loan
Redraws /
Further  
Advances
$

Total Loan / 
Overdraft  
interest
$

Total Fees on 
Loans /  
Overdraft
$

Term Products (Loans / Advances)

(12,029,647)

(1,117,604)

6,299,765

(6,221,511)

(573,594)

(2,757)

Balance as at

For the period (1)

01/09/12 (2)
$

31/08/13
$

Total Deposits 
$

Total  
Withdrawals
$

Total Account 
Fees
$

Total Deposit 
Interest
$

Term Products (Deposits)

669,014

428,104

8,180,744

(5,347,633)

(860)

21,569

Balance as at

For the period (1)

01/09/11 (3)
$

31/08/12
$

Total Deposits 
$

Total  
Withdrawals
$

Total Account 
Fees
$

Total Deposit 
Interest
$

Term Products (Deposits)

2,025,212

669,014

3,881,150

(3,777,483)

(456)

37,752

(1)  Amounts are included only for the period that the Director / executive are classified as a member of the key management personnel.

(2)  Balance as at 1 September 2012 will not equal 31 August 2012 closing balance due to changes in key management personnel during the year.

(3)  Balance as at 1 September 2011 will not equal 31 August 2011 closing balance due to changes in key management personnel during the year.

115

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)Year ended 31 August 2013DIRECTORS’ DECLARATION

1 

In the opinion of the Directors of Bank of Queensland Limited (the “Bank”):

(a) 

 the consolidated financial statements and notes and the remuneration report included within the Directors’ report set out on pages 11 to 39, are in accordance 
with the Corporations Act 2001, including:

(i)   giving a true and fair view of the financial position of the Bank and Consolidated Entity as at 31 August 2013 and of their performance, for the year ended 

on that date; and

(ii)  complying with Australian Accounting Standards and the Corporations Regulations 2001; and

(b)   there are reasonable grounds to believe that the Bank will be able to pay its debts as and when they become due and payable.

2 

3 

4 

 There are reasonable grounds to believe that the Bank and the Controlled Entities identified in Note 31 will be able to meet any obligations or liabilities to which 
they are or may become subject to by virtue of the Deed of Cross Guarantee between the Bank and those Controlled Entities pursuant to ASIC Class Order 
98/1418.

 The Directors have been given the declarations required by Section 295A of the Corporations Act 2001 from the Chief Executive Officer and Chief Financial 
Officer for the financial year ended 31 August 2013.

 The  Directors  draw  attention  to  Note  2  (a)  to  the  financial  statements,  which  includes  a  statement  of  compliance  with  International  Financial  Reporting 
Standards.

Signed in accordance with a resolution of the Directors:

Dated at Brisbane this ninth day of October 2013

Roger Davis 
Chairman 

Stuart Grimshaw 
Managing Director

116

2013 Annual Report 
 
INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF BANK OF QUEENSLAND LIMITED

Report on the financial report

We have audited the accompanying financial report of Bank of Queensland Limited (the “Bank”), which comprises the Balance Sheets as at 31 August 2013, and 
Income Statements, Statements of Comprehensive Income, Statements of Changes in Equity and Statements of Cash Flows for the year ended on that date, Notes 
1 to 39 comprising a summary of significant accounting policies and other explanatory information and the Directors’ Declaration of the Bank and the Consolidated 
Entity comprising the Bank and the entities it controlled at the year’s end or from time to time during the financial year.

Directors’ responsibility for the financial report 

The Directors of the Bank are responsible for the preparation of the financial report that gives a true and fair view in accordance with Australian Accounting 
Standards and the Corporations Act 2001 and for such internal control as the Directors determine is necessary to enable the preparation of the financial report 
that is free from material misstatement whether due to fraud or error. In Note 2 (a), the Directors also state, in accordance with Australian Accounting Standard 
AASB 101 Presentation of Financial Statements, that the financial report of the Bank and its controlled entities comply with International Financial Reporting 
Standards.

Auditor’s responsibility

Our responsibility is to express an opinion on the financial report based on our audit. We conducted our audit in accordance with Australian Auditing Standards. 
These Auditing Standards require  that we comply  with  relevant ethical requirements relating to audit engagements and plan and perform the audit to obtain 
reasonable assurance whether the financial report is free from material misstatement. 

An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial report. The procedures selected depend on 
the auditor’s judgement, including the assessment of the risks of material misstatement of the financial report, whether due to fraud or error. In making those risk 
assessments, the auditor considers internal control relevant to the entity’s preparation of the financial report that gives a true and fair view in order to design audit 
procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An 
audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the Directors, as well as 
evaluating the overall presentation of the financial report. 

We performed the procedures to assess whether in all material respects the financial report presents fairly, in accordance with the Corporations Act 2001 and 
Australian Accounting Standards, a true and fair view which is consistent with our understanding of the Bank’s and the Consolidated Entity’s financial position and 
of their performance. 

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

Independence

In conducting our audit, we have complied with the independence requirements of the Corporations Act 2001.

Auditor’s opinion

In our opinion:

(a)   the financial report of Bank of Queensland Limited is in accordance with the Corporations Act 2001, including:  

(i) 

 giving a true and fair view of the Bank’s and the Consolidated Entity’s financial position as at 31 August 2013 and of their performance for the year ended 
on that date; and 

(ii)  complying with Australian Accounting Standards  and the Corporations Regulations 2001.

(b) 

the financial report of the Bank and the Consolidated Entity also complies with International Financial Reporting Standards as disclosed in Note 2 (a).

KPMG,  an  Australian  partnership  and  a  member  firm  of  the  KPMG  network  of 
independent member firms affiliated with KPMG International Cooperative (“KPMG 
International”), a Swiss entity.

Liability  limited  by  a  scheme  approved  under  Professional  Standards 
Legislation.

117

2013 Annual ReportREPORT ON THE REMUNERATION REPORT

We have audited the Remuneration Report included on pages 21 to 38 of the Directors’ Report for the year ended 31 August 2013. The Directors of the Bank are 
responsible for the preparation and presentation of the Remuneration Report in accordance with Section 300A of the Corporations Act 2001. Our responsibility is 
to express an opinion on the Remuneration Report, based on our audit conducted in accordance with Australian Auditing Standards.

Auditor’s opinion

In our opinion, the Remuneration Report of Bank of Queensland Limited for the year ended 31 August 2013, complies with Section 300A of the Corporations Act 2001. 

KPMG 

Martin McGrath
Partner 
Brisbane  
9 October 2013

118

2013 Annual Report 
 
 
 
SHAREHOLDING DETAILS

As at 18 September 2013, the following shareholding details applied:

1. Twenty largest ordinary shareholders

Shareholder

HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED 

NATIONAL NOMINEES LIMITED 

J P MORGAN NOMINEES AUSTRALIA LIMITED 

CITICORP NOMINEES PTY LIMITED 

MILTON CORPORATION LIMITED 

BNP PARIBAS NOMS PTY LTD

JP MORGAN NOMINEES AUSTRALIA LIMITED

AMP LIFE LIMITED 

CORVINA HOLDINGS LIMITED 

CITICORP NOMINEES PTY LIMITED

HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED

RBC INVESTOR SERVICES AUSTRALIA NOMINEES PTY

WASHINGTON H SOUL PATTINSON AND COMPANY LIMITED

NEWECONOMY COM AU NOMINEES PTY LIMITED

QIC LIMITED 

UBS WEALTH MANAGEMENT AUSTRALIA NOMINEES PTY LTD 

UBS NOMINEES PTY LTD 

BNP PARIBAS NOMINEES PTY LTD 

JBWERE (NZ) NOMINEES LTD

KARATAL HOLDINGS P/L 

Total

Voting rights

No. of ordinary shares

%

41,997,329 

36,136,769

26,272,009 

12,006,717 

6,550,276 

6,160,477

6,120,234 

3,554,370

3,203,115

2,172,778

2,091,356

1,966,231 

1,344,347 

1,342,338

1,263,981

1,120,180 

1,111,575 

1,036,107

935,860 

830,380 

13.13%

11.30%

8.21%

3.75%

2.05%

1.93%

1.91%

1.11%

1.00%

0.68%

0.65%

0.61%

0.42%

0.42%

0.40%

0.35%

0.35%

0.32%

0.29%

0.26%

157,216,429

49.14%

On a show of hands every person present who is a holder or ordinary shares or a duly appointed representative of a holder of ordinary shares has one vote, and 
on a poll each member present in person or by proxy or attorney has one vote for each share that person holds.

119

As at 18 September 2013, the following shareholding details applied:

2. Twenty largest CPS shareholders

Shareholder

J P MORGAN NOMINEES AUSTRALIA LIMITED 

MILTON CORPORATION LIMITED 

DOMER MINING CO PTY LTD 

NAVIGATOR AUSTRALIA LTD 

UBS WEALTH MANAGEMENT AUSTRALIA NOMINEES PTY LTD 

NATIONAL NOMINEES LIMITED 

HSBC CUSTODY NOMINEES (AUSTRALIA) LIMITED 

RBC INVESTOR SERVICES AUSTRALIA NOMINEES PTY LIMITED

THE AUSTRALIAN NATIONAL UNIVERSITY 

NULIS NOMINEES (AUSTRALIA) LIMITED

BNP PARIBAS NOMS PTY LTD 

WENTHOR PTY LTD THE JOHN THORSEN FAMILY 

CITICORP NOMINEES PTY LIMITED 

BCITF (QLD) 

AUSTRALIAN EXECUTOR TRUSTEES LIMITED 

SOUTHERN METROPOLITAN CEMETERIES 

F & B INVESTMENTS PTY LIMITED 

EASTCOTE PTY LTD

MR JOHN HARRISON VALDER & MRS KAY ORMONDE VALDER 

CANTALA PTY LTD 

Total

Voting rights

No. of ordinary shares

%

67,504

50,000

32,200 

32,118 

31,783 

25,749

24,740

24,252 

20,000 

17,446 

16,400

15,000

11,518

10,700

10,237 

10,000 

10,000 

10,000 

10,000 

9,150

2.25%

1.67%

1.07%

1.07%

1.06% 

0.86%

0.82%

0.81% 

0.67%

0.58%

0.55%

0.50%

0.38%

0.36%

0.34%

0.33%

0.33%

0.33%

0.33% 

0.31%

438,797

14.62%

The CPS do not give the holders any voting rights at any general shareholders meetings, except in certain circumstances.

3. Distribution of equity security holders

Category

1 - 1,000

1,001 - 5,000

5,001 - 10,000

10,001 - 100,000

100,000 - and over

Total

The number of ordinary shareholders holding less than a marketable parcel is 3,051.

The number of convertible preference shareholders holding less than a marketable parcel is nil.

Ordinary Shares

CPS

2013

56,120

24,722

4,164

2,134

77

2012

55,474

21,665

3,408

1,696

66

2013

6,332

355

22

15

-

2012

4,065

208

17

11

1

87,217

82,309

6,724

4,302

120

2013 Annual ReportSHAREHOLDING DETAILS (CONTINUED)

4. Partly Paid Shares

There are no partly paid shares.

5. There are currently no substantial shareholders in the Bank 

6. Stock exchange listing

The shares of Bank of Queensland Limited (“BoQ”) and CPS (“BOQPD”) are quoted on the Australian Securities Exchange.

7. Options

At 31 August 2013 there were no options over unissued ordinary shares.

8. On market buy-back

There is no current on market buy-back.

9. Other information

Bank of Queenland Limited is a publicly listed company limited by shares and is incorporated and domiciled in Australia.

121

SHAREHOLDER INFORMATION

Share registry
Link Market Services Limited 
Level 15 
324 Queen Street 
Brisbane Qld 4000
Australia: 1800 779 639 
International: +61 2 8280 7626 
Facsimile: +61 2 9287 0303
Email: boq@linkmarketservices.com.au 
linkmarketservices.com.au

Company details
Bank of Queensland Limited 
Level 17, BOQ Centre 
259 Queen Street 
Brisbane QLD 4000
Telephone: +61 7 3212 3333 
Investor Relations: +61 7 3212 3990 
Facsimile: +61 7 3212 3399
boq.com.au 
twitter.com/boq 
facebook.com/BOQOnline

Customer service
1300 55 72 72 (within Australia) 
+61 7 3336 2420 (overseas)
ABN 32 009 656 740 
CAN 009 656 740

ISO 14001
Environmental 
Management 
System in use.

Manufactured 
using elemental 
chlorine free 
(ECF) pulps.

Pulp is sourced 
only from 
responsibly 
managed forests.