Bill.com

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
___________________________________________
FORM 10-K
___________________________________________
(Mark One)
x
ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the fiscal year ended June 30, 2024
OR
o
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
FOR THE TRANSITION PERIOD FROM ________ TO ________
Commission File Number: 001-39149
___________________________________________
BILL HOLDINGS, INC.
(Exact name of registrant as specified in its charter)
___________________________________________
Delaware
83-2661725
(State or other jurisdiction of incorporation or organization)
(I.R.S. Employer Identification Number)
6220 America Center Drive, Suite 100, San Jose, CA
95002
(Address of principal executive offices)
(Zip Code)
(650) 621-7700
___________________________________________
(Registrant’s telephone number, including area code)
Securities registered pursuant to Section 12(b) of the Act:
Title of each class
Trading Symbol(s)
Name of each exchange on which registered
Common Stock, $0.00001 par value
BILL
The New York Stock Exchange
Securities registered pursuant to Section 12(g) of the Act: None
Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes x No o
Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act. Yes o No x
Indicate by check mark whether the Registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12
months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes x No o
Indicate by check mark whether the Registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of
this chapter) during the preceding 12 months (or for such shorter period that the Registrant was required to submit such files). Yes x No o
Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company.
See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer
x
Accelerated filer
o
Non-accelerated filer
o
Smaller reporting company
o
Emerging growth company
o
If an emerging growth company, indicate by check mark if the Registrant has elected not to use the extended transition period for complying with any new or revised financial
accounting standards provided pursuant to Section 13(a) of the Exchange Act. o
Indicate by check mark whether the Registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting
under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. x
If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the Registrant included in the filing reflect the correction of
an error to previously issued financial statements. ☐
Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-based compensation received by any of the
Registrant’s executive officers during the relevant recovery period pursuant to §240.10D-1(b). ☐

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o No x
The aggregate market value of the voting and non-voting common equity held by non-affiliates of the Registrant, based on the closing price of the shares of common stock on
December 31, 2023 (the last business day of the Registrant’s most recently completed second fiscal quarter) as reported by The New York Stock Exchange on December 31, 2023,
was approximately $8.3 billion.
The number of shares of Registrant’s common stock outstanding as of August 16, 2024 was 106,685,275.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the Registrant’s definitive proxy statement for its 2024 Annual Meeting of Stockholders (Proxy Statement), to be filed within 120 days after the end of the fiscal year
covered by this Annual Report on Form 10-K, are incorporated by reference in Part III. Except with respect to information specifically incorporated by reference in this Annual Report,
the Proxy Statement shall not be deemed to be filed as part hereof.

BILL HOLDINGS, INC.
TABLE OF CONTENTS
Page
PART I
Item 1.
Business
3
Item 1A.
Risk Factors
17
Item 1B.
Unresolved Staff Comments
55
Item 1C.
Cybersecurity
56
Item 2.
Properties
57
Item 3.
Legal Proceedings
57
Item 4.
Mine Safety Disclosures
58
PART II
Item 5.
Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity
Securities
59
Item 6.
Reserved
60
Item 7.
Management’s Discussion and Analysis of Financial Condition and Results of Operations
61
Item 7A.
Quantitative and Qualitative Disclosures About Market Risk
78
Item 8.
Financial Statements and Supplementary Data
81
Item 9.
Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
125
Item 9A.
Controls and Procedures
125
Item 9B.
Other Information
126
Item 9C.
Disclosure Regarding Foreign Jurisdictions that Prevent Inspections
130
PART III
Item 10.
Directors, Executive Officers and Corporate Governance
127
Item 11.
Executive Compensation
127
Item 12.
Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
127
Item 13.
Certain Relationships and Related Transactions, and Director Independence
127
Item 14.
Principal Accountant Fees and Services
127
PART IV
Item 15.
Exhibits, Financial Statement Schedules
128
Item 16
Form 10-K Summary
130
Signatures
131
u

SPECIAL NOTE REGARDING FORWARD-LOOKING STATEMENTS
This Annual Report on Form 10-K contains forward-looking statements. All statements contained in this Annual Report on Form 10-K
other than statements of historical fact, including statements regarding our future operating results and financial position, our business strategy
and plans, market growth, and our objectives for future operations, are forward-looking statements. The words “believe,” “may,” “will,”
“potentially,” “estimate,” “continue,” “anticipate,” “intend,” “could,” “would,” “project,” “target,” “plan,” “expect,” and similar expressions are
intended to identify forward-looking statements. Our fiscal year end is June 30. Our fiscal years ended June 30, 2024, 2023, and 2022 are
referred to herein as fiscal 2024, fiscal 2023, and fiscal 2022, respectively.
Forward-looking statements contained in this Annual Report on Form 10-K include, but are not limited to, statements about:
•
our future financial performance, including our expectations regarding our revenue, cost of revenue, gross profit, operating
expenses, including changes in research and development, sales and marketing, and general and administrative expenses
(including any components of the foregoing), and our ability to achieve and maintain, future profitability;
•
our business plan and our ability to effectively manage our growth;
•
our market opportunity, including our total addressable market;
•
our international expansion plans and ability to expand internationally;
•
anticipated trends, growth rates, and challenges in our business and in the markets in which we operate;
•
beliefs and objectives for future operations;
•
our ability to further attract, retain, and expand our customer base;
•
our ability to develop new products and services and bring them to market in a timely manner;
•
the effects of seasonal trends on our results of operations;
•
our expectations concerning relationships with third parties, including partners;
•
our ability to maintain, protect, and enhance our intellectual property;
•
the effects of increased competition in our markets and our ability to compete effectively;
•
the political, economic, and macroeconomic climate, including economic downturns or recessions, inflation, fluctuations in
market interest rates and currency exchange rates, cybersecurity events, the U.S. presidential election, and actual or perceived
instability in the U.S. and global banking systems, and their impact on our customers, partners, vendors, employees, results of
operations, liquidity, and financial condition;
•
future acquisitions or investments in complementary companies, products, services, or technologies;
•
our ability to stay in compliance with laws and regulations that currently apply or become applicable to our business;
•
economic and industry trends, projected growth, or trend analysis;
•
our ability to attract and retain qualified talent;
•
the increased expenses associated with being a publicly-listed and regulated company; and
•
the future market prices of our common stock.
We caution you that the foregoing list may not contain all of the forward-looking statements made in this Annual Report on Form 10-K.
These forward-looking statements are subject to a number of risks, uncertainties, and assumptions, including those described in the
section titled “Risk Factors” in Part I, Item 1A of this Annual Report on Form 10-K. Moreover, we operate in a very competitive and rapidly
changing environment, and new risks emerge from time to time. It is not possible for our management to predict all risks, nor can we assess the
impact of all
1

factors on our business or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those
contained in any forward-looking statements we may make. In light of these risks, uncertainties, and assumptions, the future events and trends
discussed in this Annual Report on Form 10-K may not occur and actual results could differ materially and adversely from those anticipated or
implied in the forward-looking statements.
You should not rely upon forward-looking statements as predictions of future events. The events and circumstances reflected in the
forward-looking statements may not be achieved or occur. Although we believe that the expectations reflected in the forward-looking statements
are reasonable, we cannot guarantee future results, performance, or achievements. We undertake no obligation to update any of these forward-
looking statements for any reason after the date of this Annual Report on Form 10-K or to conform these statements to actual results or to
changes in our expectations, except as required by law.
In addition, statements that “we believe” and similar statements reflect our beliefs and opinions on the relevant subject. These
statements are based upon information available to us as of the date of this Annual Report on Form 10-K, and while we believe such information
forms a reasonable basis for such statements, such information may be limited or incomplete, and our statements should not be read to indicate
that we have conducted an exhaustive inquiry into, or review of, all potentially available relevant information.
You should read this Annual Report on Form 10-K and the documents that we reference in this Annual Report on Form 10-K and have
filed with the Securities and Exchange Commission (SEC) as exhibits to this Annual Report on Form 10-K with the understanding that our actual
future results, performance, and events and circumstances may be materially different from what we expect.
In this Annual Report on Form 10-K, the words "we," "us" and "our" refer to BILL Holdings, Inc. (BILL) together with its wholly-owned
subsidiaries, including Bill.com, LLC (BILL standalone), DivvyPay, LLC (Divvy), and Invoice2go, LLC and Cimrid Pty, Ltd (together, Invoice2go),
unless the context requires otherwise.
2

PART I
Item 1. BUSINESS
Overview
Our mission is to make it simple to connect and do business.
We are a leading financial operations platform for small and midsize businesses (SMBs). As a champion of SMBs, we are automating
the future of finance so businesses can thrive. Our integrated platform helps businesses to more efficiently control their payables, receivables,
and spend and expense management. Hundreds of thousands of businesses rely on BILL’s proprietary network of millions of members to pay or
get paid faster. Headquartered in San Jose, California, we are a trusted partner of leading U.S. financial institutions, accounting firms, and
accounting software providers.
BILL's purpose-built, artificial intelligence (AI)-enabled financial software platform creates seamless connections between our customers,
their suppliers, and their clients. Businesses on our platform generate and process invoices, streamline approvals, make and receive payments,
manage employee expenses, sync with their accounting system, foster collaboration, and manage their cash flow. We have built sophisticated
integrations with popular accounting software solutions, banks, card issuers, and payment processors, enabling our customers to access these
mission-critical services quickly and easily. Our integrated platform also includes BILL Spend and Expense, our spend and expense
management product, which provides a solution for businesses to have smart corporate cards, build and monitor budgets, manage payments,
and eliminate the need for manual expense reports.
As of June 30, 2024, approximately 474,000 businesses used our solutions and processed $292 billion in Total Payment Volume (TPV)
during fiscal 2024. As of June 30, 2024, approximately 7.1 million network members have paid or received funds electronically using our
platform. See “Management’s Discussion and Analysis of Financial Condition and Results of Operations — Key Business Metrics” for definitions
and a detailed discussion of our key business metrics.
Our Solution
Our platform automates the SMB back office and enables businesses using our solutions to pay their suppliers and collect payments
from their clients, acting as a system of control for their accounts payable, accounts receivable, and spend and expense management activities.
As a result, our platform frees businesses using our solutions from cumbersome legacy financial processes and provides the following key
benefits:
•
Automated and Efficient. Our AI-enabled platform helps businesses using our solutions pay their bills efficiently and get paid
faster. We provide tools that streamline the transaction lifecycle by automating data capture and entry, routing bills for approval,
and detecting duplicate invoices.
•
Integrated and Accurate. We provide an end-to-end platform that connects businesses using our solutions to their suppliers
and clients. Our platform integrates with accounting software, banks, card issuers, and payment processors, enabling
businesses using our solutions to access all of these mission-critical partners easily. Because we provide a comprehensive view,
customers can more easily find inconsistencies and inaccuracies, and fix them quickly.
•
Digital and Secure. We enable secure connections and storage of sensitive supplier and client information and documents,
such as invoices and contracts, and make them accessible to authorized users on any device, from nearly anywhere.
•
Visible and Transparent. With our solutions, customers can easily view their transaction workflows, create budgets, and
manage spend, enabling them to gain deeper insight into their financial operations, and manage their cash flows.
3

What Sets Us Apart
•
Purpose-Built for SMBs. Our platform provides SMBs with core functionality and value-added services generally reserved for
larger companies. Through our cloud-based desktop and mobile applications, SMBs can connect and do business from nearly
anywhere, any time. Our platform offers a variety of payment solutions which enhances the experience for both buyers and
suppliers in a transaction.
•
Diverse Distribution Channels. We leverage both direct and indirect channels - accounting firms, financial institution partners,
and accounting software integrations - to efficiently go-to-market.
•
Large and Growing Network. As accounts receivable customers issue invoices, and accounts payable customers pay bills,
they connect to their clients and suppliers, driving a powerful network effect. This aids our customer acquisition efforts by
increasing the number of businesses connected to our platform, which then become prospects.
•
Large Data Asset. We have a large data asset as a result of processing millions of documents and billions of dollars in business
payments annually for businesses using our solutions. By leveraging our machine learning capabilities, we generate insights
from this data that drive product innovation.
•
Proprietary Risk Management Expertise. Leveraging our data, our proprietary risk engine has trained upon millions of
business-to-business ACH, check, card, and wire transactions, enabling us to keep businesses using our solutions’ funds secure
and to manage our own risk exposure.
•
Experienced Management Team and Vibrant Culture. Our management team has deep experience with SMBs, software-as-
a-service companies, AI, accounting firms, and financial institutions. We have built a unique culture that resonates strongly with
employees.
Our Platform
Our purpose-built platform leverages our ability to see both sides of a transaction and can easily connect both transaction parties. This
promotes the rapid exchange of information and funds, with strong network effects and greater monetization opportunities as more customers
adopt our platform. Our platform also expands the ability of businesses using our solutions to real-time budget for, monitor, and approve
employee expenses across organizations of all sizes.
In fall 2023, we announced the launch of our “integrated platform," which incorporated BILL Spend and Expense into our main accounts
payable and receivable platform, and which we have continued to augment during fiscal 2024. The integrated platform enables businesses using
our solutions to navigate our product offerings easily, and to gain more visibility and control, empowering them to better manage their finances.
Accounts Payable Automation
Our accounts payable automation service streamlines the entire payables process, from the receipt of a bill, through the approvals
workflow, to the payment and synchronization with the accounting system. Here are some highlights of our service:
•
Visibility at a glance – Through our platform, businesses using our solutions gain a comprehensive view of their cash inflows and
outflows.
•
Document management – BILL automatically assigns a dedicated email address to each customer to provide to its suppliers.
Suppliers use that email address to send invoices to the customer’s dedicated BILL inbox. Alternatively, scanned invoices can
be uploaded directly through our application. Once uploaded, we store the bills securely, linking them to the associated supplier.
With a single click, customers can use our search feature to scan documents quickly and resolve open questions. Our document
management capabilities help businesses using our solutions make payment decisions, answer supplier questions, and provide
support to accountants and auditors.
4

•
Intelligent bill capture – We have automated the capture of data from bills by leveraging our proprietary AI capabilities. Incoming
bills are machine-read, and critical data fields, including due date, amount, and supplier name, are pre-populated. The
customer's Accounts Payable staff can review the result and make any adjustments required, and our platform routes the bill
internally for approval.
•
Digital workflows and approvals – Our platform speeds approval processes through policy-driven workflows. Much of this activity
takes place while people are on-the-go: one of the top three uses of our mobile app is bill approvals. Our platform proactively
suggests payment dates based upon a bill’s due date, helping customers avoid late payment penalty fees. Businesses using our
solutions assign each user a role: administrator, payor, approver, clerk, or accountant. Each role has its own entitlements to
ensure appropriate checks and balances in the back office.
•
Collaboration and engagement – Our platform promotes collaboration. Our in-app messaging capabilities make communications
between businesses using our solutions and their employees, vendors, and clients, easy. For example, BILL allows
administrators and payors to remind approvers to act, or delegate payment authority when a key employee is unavailable. Our
platform creates a clear audit trail that becomes invaluable in the event of an audit, or for tax compliance.
Accounts Receivable Automation
Our accounts receivable service automates the entire process, from the creation of an invoice and delivery to the client, to funds
collection and synchronization back to the accounting system. Here are some highlights of our service:
•
Easy invoicing – Using a simple template, customers can easily create electronic invoices on our platform and insert their own
logos to customize them. If required, our platform also enables the printing and mailing of paper invoices. Many accounts
receivable customers take advantage of our recurring invoice feature.
•
Digital workflows and visibility – Our platform automates and simplifies electronic invoice creation, delivery, and collection of
funds. Using our progress bar, customers have complete visibility into the accounts receivable process. When both parties to a
transaction are in our network, businesses using our solutions can see when their invoices are delivered, opened, authorized to
be paid, and when payment was received. Invoices and supporting documents like contracts are readily accessible and notes
can be entered for future reference.
•
Collaboration and engagement – To make paying an invoice easy, we offer a customizable, branded client payment portal.
Clients receive a link to an electronic invoice accessible on the Bill.com site. From this portal, the client can make a payment via
ACH or credit card within seconds. For reference purposes, the client has ongoing access to bills and associated payments
within the portal. Just like our accounts payable service, our in-app collaboration tools make communications between the
accounts receivable customer and its clients easy and trackable.
Spend and Expense Management
With BILL Spend and Expense, spending businesses gain robust spend and expense management tools, helping them spend smarter.
Our spend and expense management product provides businesses full visibility into their spend, by giving businesses the ability to issue any
employee their own BILL Divvy Corporate Card, a charge card for business expenses. Every card provides access to charge card lines
originated through our card issuing partner banks (Issuing Banks) and is linked to proactive spend controls. Managers control their budgets by
team through the assignment of individual permissions. Employees can request funds from their phones, and budget owners or admins can
approve or deny spend requests on-the-go from a push notification to their phone. Spending businesses can leverage a single, centralized
budget or opt for a more sophisticated scenario, where budgets are established by department, team, or project. Rather than building a business
budgeting strategy using outdated numbers in a static spreadsheet, our budgeting software syncs automatically with the employee's Mastercard
or Visa cards, while also facilitating reimbursements and vendor spend. The intuitive web and mobile applications enable budget owners to drill
down into spending by department, team,
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project, or individual. Whether on-the-go or in the office, an SMB can view up-to-date spend against budgets, so they always know where they
stand.
We market BILL Spend and Expense to potential spending businesses and issue business-purpose charge cards through our
partnerships with Issuing Banks. When a business applies for a BILL Divvy Corporate Card, we utilize, on behalf of the Issuing Bank, proprietary
risk management capabilities to confirm the identity of the business, and perform a credit underwriting process to determine if the business is
eligible for a BILL Divvy Corporate Card pursuant to our credit policies. Once approved for a BILL Divvy Corporate Card, the spending business
is provided a credit limit and can use the BILL Spend and Expense software to request virtual cards or physical cards.
Payment Services
Our suite of comprehensive payment services includes:
•
ACH payments – We enable ACH transactions for both disbursements and collections. Our network makes it simple to make the
switch from paper checks.
•
Card payments – Through a third-party service provider, we offer businesses using our accounts receivable solutions the
convenience of accepting credit and debit card payments. In addition, we enable virtual card payments to vendors of businesses
using our accounts payable solutions. Virtual cards support faster payments to suppliers, which includes the data needed to
easily match incoming payments with open receivables. Through card issuing partners, BILL provides both physical and virtual
Mastercard and Visa cards to companies that enroll in its business spend and expense management program.
•
Real-time payments (RTP) – Through The Clearing House’s RTP  network, a real-time payments platform, we offer an instant
transfer service to allow businesses using our solutions to disburse funds rapidly to meet urgent funding needs. We also
facilitate near real-time payments to customers’ debit cards via a service offered with a partner.
•
Checks – We issue checks if our customer prefers or needs to pay via this method. By design, we protect our SMB customers
against check fraud by never disclosing their bank account details to a supplier and by reviewing every check presented against
a check issue file to help detect and prevent check fraud.
•
Cross-border payments – We simplify cross-border disbursements by facilitating electronic funds transfers around the world with
our International Payments service. Payments can be issued in either U.S. or foreign currency, and our platform synchronizes
with customers’ accounting software for a consolidated view of domestic and international outflows. We offer our U.S.-based
customers the ability to disburse funds to over 130 countries worldwide.
•
Pay By Card – Our Pay By Card feature allows businesses using our solutions to make payments using a credit or debit card,
even if the vendor or contractor does not accept card payments. We process the payment with the business' credit or debit card
provider, then we pay the vendor or contractor using a method they accept.
•
Invoice financing – Through a relationship with a third-party bank, we enable businesses easier access to cash by allowing them
to finance outstanding invoices. For a small origination fee, businesses using our solutions can receive cash immediately
instead of waiting for their invoices to be paid.
Value-Added Services
•
Two-way sync with leading accounting systems – Our platform automatically synchronizes customers, suppliers, general ledger
accounts, and transactions with an SMB’s accounting system to automate reconciliation. We are integrated with several of the
most popular business accounting software applications, including QuickBooks Online, QuickBooks Desktop, Oracle NetSuite,
Sage Intacct, Xero, and Microsoft Dynamics 365 Business Central. Our two-way synchronization capabilities virtually eliminate
double data-entry, as our platform and the customer’s accounting software continuously keep each other updated. Customers
who use
®
6

other types of systems use our advanced file import/export capabilities to minimize data entry activities.
•
Purchase order (PO) matching – We sync POs directly from accounting software systems, including Oracle NetSuite and Sage
Intacct, and QuickBooks Desktop into our platform. Users can compare POs and invoices on one screen, then route bills for
approval and payment seamlessly in the same workflow. This eliminates the need to switch between systems for two-way
matching and reduces the back-and-forth communication between PO creators and accounts payable managers.
•
Frequent status updates – We provide timely status updates of financial inflows and outflows by providing status updates of all
transactions on a regular basis. Through our workflow progress bars on each page, businesses using our solutions can see who
has approved an invoice and what approvals remain, the status of each payment, and the date transactions are expected to
clear.
•
Cash flow forecasting – We empower businesses to optimize their cash flow management with dashboards that showcase key
metrics, including Cash In and Cash Out, Net Cash Flow and Cash Balance, and to generate cash flow forecasts for up to 13
months.
•
Treasury services – Our platform integrates advanced treasury services tools that are normally either not offered to or are costly
for SMBs. Examples include:
◦
the positive pay feature we employ to ensure only authorized payment transactions are processed;
◦
a streamlined void and reissue function when an in-process payment needs to be cancelled; and
◦
the cleared check images we make available to enable businesses using our solutions to confirm payment receipt and
facilitate research.
•
Custom user roles – Our platform enables customers to define custom user roles. These roles can be used to expand or limit
each user’s access to the platform and core financial operations functions. For example, a customer can temporarily enable its
auditors or tax preparers to access our platform using a custom role that allows them to view source documents in support of the
services they are providing, but not have access to other confidential documents or information.
•
Document discovery – With our advanced document management capabilities, a customer can easily search for an uploaded
document and search its data elements, regardless of how old it is, or how long it has been in our system. Businesses using our
solutions utilize this feature when deciding whether to pay a given bill or re-issue an invoice, or in determining who authorized a
certain payment.
•
Integrated, robust mobile functionality – Our mobile-native apps, available in both iOS and Android, are easy to adopt and use.
Through our apps, businesses using our solutions can manage their transaction workflows, send an invoice, make payments on-
the-go, and manage spend.
Partner Integrations
Accounting firms use our platform to provide financial automation, bill payment, and client advisory services, or “CAS,” to their clients.
Our platform empowers accountants with a purpose-built console to collaborate with their staff and clients across multiple workflows enabling
them to be more strategic and serve more clients.
We provide our financial institution partners a technology platform that enables a white-label integration with their existing business
banking services. We deliver single sign-on, multi-factor authentication, integrated provisioning, and entitlement of new accounts, as well as
integration with required compliance systems. Transactions are synchronized automatically between the financial institution’s platform and ours,
keeping the customer’s view current and consistent.
7

In addition to our white-labeled solution, we support a broad range of partners and customers with our platform application programming
interfaces (APIs). These APIs allow our partners to integrate our platform seamlessly into their solutions, create web or mobile apps that
integrate with ours, or leverage our payments capabilities. Through our APIs, developers can:
•
interact with business entities, like suppliers and clients;
•
obtain summary-level reports, such as payables and receivables reports; and
•
interact with accounting details, such as the general ledger codes of the chart of accounts.
We are also developing embedded technology that will enable us to deploy our platform offerings, including accounts payable, accounts
receivable and spend and expense management, as a set of embeddable capabilities through third-party platforms, allowing partners to
seamlessly offer these services to their customers while expanding the universe of businesses using our solutions.
Our Unique Data Asset
BILL's TPV and number of documents processed for businesses using our solutions provide us with a unique data asset. This asset has
allowed us to build powerful AI capabilities. The data provides a view into customer transactions and operational status of various payment
processes, which enables us not only to effectively manage risk exposure but also to provide businesses using our solutions with enhanced
tools, such as automatically populating drafts of bills, to save time and simplify their operations. Our system continues to learn with each
payment made and document processed. This virtuous cycle of learning powers a network effect that facilitates customer satisfaction, offers
intelligent insights, improves trust and safety, and fuels further growth.
Our Network
Through our AI-enabled platform, businesses using our solutions can easily connect with existing network members. The benefit of
being in the network is simple: customers connect with others to pay and be paid electronically, freeing them from the need to solicit or share
bank account and routing numbers with each trading partner individually. The process of adding bank account details to our platform is easy and
secure. For example, when a supplier of an accounts payable customer receives an invitation to join our network, the supplier can accept and
securely share its bank account details once with BILL. From that point onward, all payments to that supplier will be electronic.
Once in the network, other BILL customers can easily link to that same supplier without the supplier having to repeat this process again.
This approach to connecting businesses has allowed us to build a robust and growing business-to-business payments directory, which includes
approximately 7.1 million network members as of June 30, 2024. We define network members as our BILL standalone customers plus their
suppliers and clients, who have paid or received funds electronically via our platform. These network effects promote greater adoption of our
platform, higher levels of engagement, and increased value across our ecosystem.
Payment and Risk Management Services
Our payments engine powers our payment services. Through dedicated connections with banks and payment processors, we issue
checks, initiate card-based transactions, originate ACH-based payments, including real-time payments, through our instant transfer feature, and
execute wire transfers. Our payments engine handles all aspects of payment file transfers, exception file handling, and required payment status
reporting. We have redundancy across our core payment methods such that if there is an outage with one payment processor, we can direct
payments to an alternative provider.
Through our risk engine, we use both proprietary and third-party tools to assess, detect, and mitigate financial risk associated with the
payment volume that we process. Throughout the transaction lifecycle, we monitor data and payments to ensure that we are safeguarding our
customers, their suppliers and clients, and our company. When a bank account is added to the platform, we validate that the bank account is
held at a U.S.-domiciled financial institution, is associated with the organization adding the account, and is in good standing.
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When customers use our services, we monitor key activities looking for signals that would indicate anomalies that could create risk
exposure and need to be investigated. Our risk engine analyzes many unique data elements to score transactions. Those that score above our
thresholds are routed to trained risk agents for manual review. Agents have the latitude to contact customers to gather further information, or if a
financial risk is imminent, to prevent funds from leaving our system until any suspicious activity can be resolved.
Once a payment transaction is processed, we continue to manage our exposure. We have extensive contacts in the banking industry,
and we utilize these to reverse payments when possible. If a suspicious or fraudulent payment cannot be reversed, we follow a rigorous
collections process to recover funds.
This risk management process gets progressively more insightful as our data set gets larger and our AI-enabled risk engine gets
smarter. This is an advantage that we expect to continue to grow over time. Our success in managing the risk inherent in moving funds for
business customers is proven. As a percentage of our TPV, fraud and credit loss rates for our BILL standalone payment services were nominal,
less than 0.01% for fiscal 2024. As a percentage of total card payment volume transacted by spending businesses that use BILL Divvy
Corporate Cards, fraud and credit loss rate was approximately 0.35% for fiscal 2024. See “Management’s Discussion and Analysis of Financial
Condition and Results of Operations—Key Business Metrics” for a detailed discussion of our key business metrics.
Security, Privacy, and Data Protection
Trust is important for our relationship with customers and partners, and we take significant measures designed to protect their privacy
and the data that they provide to us. Keeping our customers’ data safe and secure is a high priority. Our approach to security includes data
governance as well as ongoing testing for potential security issues.
We have robust access controls in our production environment with access to data strictly assigned, monitored, and audited. To ensure
our controls remain up-to-date, we undergo continuous external testing for vulnerabilities within our software architecture. These efforts have
enabled us to certify our platform to SOC1 Type II and SOC2 Type II standards. Our security program is aligned to the NIST-800-53 standards
and is regularly audited and assessed by third parties as well as our partners, including some of the largest banks in the world.
The focus of our program is working to prevent unauthorized access to the data of our customers and network members. To this end,
our team of security practitioners work to identify and mitigate risks, implement best practices, and continue to evaluate ways to improve.
These steps include close attention to network security, classifying and inventorying data, limiting and authorizing access controls, and
multi-factor authentication for access to systems. We also employ regular system monitoring, logging, and alerting to retain and analyze the
security state of our corporate and production infrastructures.
We take steps to help ensure that our security measures are maintained by the third-party suppliers we use, including conducting annual
security reviews and audits.
Competition
Our primary competition remains the legacy manual processes that SMBs have relied upon for decades. Other competitors range from
large firms that predominantly focus on selling to enterprises; to firms focusing on adjacent products for SMBs which enter one or more of our
market segments and offer products that compete with ours; to providers of point solutions that focus exclusively on one of the many aspects of
our business: document management, workflow management, accounts payable solutions, spend and expense management, card issuance, or
accounts receivable solutions; to companies that offer industry-specific payment solutions.
We differentiate ourselves from our competitors by offering a portfolio of financial back-office solutions that handle all of these core cash
flow activities end-to-end. Our extensive investment in building a fully-integrated two-way sync with popular accounting software providers is
well-regarded in the industry. With
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respect to the domestic payments that comprise a large portion of our business, we disburse and collect funds on behalf of our customers
through our proprietary payments engine. We manage the associated financial risk of processing billions in total payment volume through our
proprietary risk models and rules.
We believe that the key competitive factors in our market include:
•
Product features, quality, and functionality;
•
Data asset size and ability to leverage AI;
•
Ease of deployment;
•
Ability to integrate with leading accounting and banking technology infrastructures;
•
Ability to automate processes;
•
Cloud-based delivery architecture;
•
Advanced security and control features;
•
Regulatory compliance leadership, as evidenced by our money transmitter licenses in all required U.S. jurisdictions and in
Canada;
•
Brand recognition; and
•
Pricing and total cost of ownership.
We believe we compare favorably with our competitors on the basis of these factors. We expect the market for SMB back-office financial
software and business-to-business payment solutions to continue to evolve and grow, as greater numbers of SMBs and larger businesses
digitize their back offices. We believe that we are well-positioned to help them.
Research & Development
We invest substantial time, energy, and resources to ensure we have a deep understanding of our customers’ needs, and we continually
innovate to deliver value-added products and services. Our technology organization consists of engineering, product, and design teams. These
teams are responsible for the design, development, and testing of our applications. We focus our efforts on developing new functionality and
further enhancing the usability, reliability, and performance of existing applications.
Sales and Marketing
We distribute our platform through direct and indirect sales channels, both of which we leverage to reach our target customers in an
efficient manner. Our direct sales are driven by a self-service process and an inside sales team. Our inside sales team augments our direct sales
capabilities by targeting potential customers that have engaged with us on their own.
We also reach customers indirectly through our partnerships with accounting firms, financial institutions, and accounting software
providers. While these partners sometimes require an initial integration investment, a go-to-market flywheel takes effect as our partners
accelerate the delivery of our platform across their customer base with minimal incremental investment from us.
We focus our marketing efforts on generating leads to develop our sales pipeline, building brand and category awareness, enabling our
go-to-market partners, and growing our business from within our existing customers. Our sales leads primarily come through word-of-mouth, our
accounting firm partners, and website searches. We generate additional leads through digital marketing campaigns, referrals, in-product
customer education, brand advertising, public relations, and social media.
As part of our marketing efforts for our spend and expense management solution, we offer a card rewards program to drive card
adoption, incent card usage, and drive card loyalty with spending businesses. Under the card rewards program, spending businesses can earn
rewards based on transaction volume on the cards issued to them and can redeem those rewards for statement credits, cash, travel, and gift
cards.
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Customer Success
SMBs have unique needs and customer support contact expectations. With more than a decade of experience supporting our product,
our customer success team has a deep understanding of their needs and has developed our support model accordingly. We recognize and
understand deep customer spending and behavior patterns because we see the aggregate – millions of transactions per month. We use what
we learn to continuously improve the platform and the customer experience. We provide onboarding implementation support, as well as ongoing
support and training. We periodically contact businesses using our solutions to discuss their utilization of our platform, highlight additional
features that may interest them, and identify any additional tools that may be needed.
Regulatory Environment
We operate in a rapidly-evolving regulatory environment.
Payments and Banking Regulation
In order to conduct the payment services we offer, we are required to be licensed to offer money transmission services in most U.S.
states. We have procured and continue to maintain money transmitter licenses from the states and territories that require them in the United
States (U.S.) and actively work to comply with new license requirements as they arise. We are also registered as a Money Services Business
with the U.S. Department of Treasury’s Financial Crimes Enforcement Network (FinCEN). These licenses and registrations subject us, among
other things, to anti-money laundering and anti-terrorist financing requirements, the U.S. Department of Treasury's Office of Foreign Assets
Control (OFAC) sanctions obligations, record-keeping requirements, reporting requirements, bonding requirements, minimum capital
requirements, limitations on the investment of customer funds, and regulatory examinations by state and federal regulatory agencies.
We also hold a Foreign Money Services Business (FMSB) license in Canada that is administered by The Financial Transactions and
Reports Analysis Centre of Canada (FINTRAC) and a Money Services Business License administered by Quebec's Autorité Des Marchés
Financiers (Financial Markets Authority). Global Affairs Canada and Canada's Department of Public Safety administer Canadian sanctions
programs and oversee our compliance with these regulations.
We are contractually obligated to comply with consumer protection laws and regulations applicable to our product offerings and
customer base, as well as with Visa, MasterCard, and American Express rules, as a card program manager for our card program management
banks (CPMB) for our card product offerings. As a card program manager for the CPMBs, we have implemented compliance programs designed
to ensure we are in compliance with applicable regulations and card network rules. The CPMBs oversee our compliance program and conduct
periodic audits to ensure compliance with applicable regulations and rules.
In addition, by partnering with regulated banks for the provision of business deposit accounts in connection with certain of our
Invoice2Go products, we are indirectly subject to certain regulations of the Federal Deposit Insurance Corporation (FDIC).
We maintain loan origination, brokering, and servicing licenses through our subsidiaries in a number of U.S. states and actively work to
comply with new license requirements as they arise.
Our services utilize ACH transfers and require compliance with National Automated Clearing House Association rules. We are required
to comply with Regulation E, the Electronic Funds Transfer Act, which regulates certain funds transfers.
We are procuring additional state lending licenses to support certain lending products. We also partner with an FDIC and state-regulated
bank to offer lending products originated by such bank and may originate loans using our own licenses in the future. The lending products and
services subject us to state and federal lending regulations including, but not limited to Fair Lending, state specific lending disclosures, and
Unfair, Deceptive, or Abusive Acts and Practices and Unfair or Deceptive Acts or Practices requirements.
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Anti-money Laundering, Counter-terrorist Financing, and Sanctions.
As a Money Services Business and a licensed money transmitter we are subject to U.S. anti-money laundering (AML) laws and
regulations, including under the Bank Secrecy Act, as amended (BSA), and similar U.S. state laws and regulations, and as a Foreign Money
Service Business (MSB) in Canada we are subject to various AML laws and regulations in Canada. In addition, we are required to comply with
U.S. economic and trade sanctions administered by OFAC, as well as similar requirements in other jurisdictions, including, among others, the
Canadian Proceeds of Crime and Terrorist Financing Act and the Australian Sanctions Regime. We have implemented an AML and sanctions
compliance program designed to prevent our platform from being used to facilitate money laundering, terrorist financing, and other financial
crimes. Where we rely on partners for payment services, our partners have implemented AML and sanctions compliance programs. These
compliance programs include policies, procedures, reporting protocols, systems, training, testing, independent audits, and internal controls
designed to address these legal and regulatory requirements and to assist in managing the risks associated with money laundering. Our U.S.
compliance program includes the designation of a BSA compliance officer to oversee the program. These programs are also designed to
mitigate terrorist financing risks and to comply with sanctions requirements to prevent our products from being used to facilitate business in
certain countries, or with certain persons or entities, including those on designated lists promulgated by OFAC and relevant foreign authorities.
Data Protection and Information Security
We receive, store, process, and use a wide variety of personal, business, and financial information from prospective customers, existing
customers, their vendors, and other users on our platform, as well as personal information about our employees and service providers. Our
handling of this data is subject to a variety of laws and regulations. In the U.S. we are subject to privacy and information safeguarding
requirements under the Graham Leach Bliley Act and state laws relating to privacy and data security, including the California Consumer Privacy
Act, as amended by the California Privacy Rights Act. Additionally, the U.S. Federal Trade Commission (FTC) and many state attorneys general
are interpreting federal and state consumer protection laws as imposing standards for the online collection, use, dissemination, and security of
data. We are also subject to foreign laws and regulations governing the handling of personal data, including the European Union's General Data
Protection Regulation, the United Kingdom's equivalent law (collectively referred to as "GDPR"), Australian and Canadian privacy laws, and the
privacy laws of other foreign jurisdictions.
Regulatory scrutiny of privacy, data protection, cybersecurity practices, and the processing of personal data is increasing around the
world. Regulatory authorities regularly consider new legislative and regulatory proposals and interpretive guidelines that may contain privacy and
data protection obligations. In addition, the interpretation and application of these privacy and data protection laws in the U.S., Europe, and
elsewhere are often uncertain and in a state of flux.
Anti-corruption
We are subject to the U.S. Foreign Corrupt Practices Act, U.S. domestic bribery laws, and other anti-corruption laws in the foreign
jurisdictions in which we operate, including, among others, Australia's anti-bribery laws, the Canadian Criminal Code, and the Canadian
Corruption of Foreign Public Officials Act. Anti-corruption laws generally prohibit offering, promising, giving, accepting, or authorizing others to
provide anything of value, either directly or indirectly, to or from a government official or private party in order to influence official action or
otherwise gain an unfair business advantage, such as to obtain or retain business. We have implemented policies, procedures, and internal
controls that are designed to comply with these laws and regulations.
Additional Regulatory Developments
Various regulatory agencies in the U.S. and in foreign jurisdictions continue to examine a wide variety of issues which are applicable to
us and may impact our business. These issues include identity theft, account management guidelines, privacy, disclosure rules, cybersecurity,
and marketing. As our business continues to develop and expand, we continue to monitor the additional rules and regulations that may become
relevant.
Any actual or perceived failure to comply with legal and regulatory requirements may result in, among other things, revocation of
required licenses or registrations, loss of approved status, private litigation,
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regulatory or governmental investigations, administrative enforcement actions, sanctions, civil and criminal liability, and constraints on our ability
to continue to operate. For additional discussion on governmental regulation affecting our business, please see the risk factors related to
regulation of our payments business and regulation in the areas of privacy and data use, under the section titled “Risk Factors—Risks Related to
our Business and Industry.”
Environmental, Corporate Governance, and Social (ESG) Oversight and Initiatives
ESG Management
We are committed to helping build a more sustainable future for businesses using our solutions, as well as for their communities, and
stakeholders. We take this commitment seriously and will continue to provide transparent disclosures on the progress of this work through both
our internal and external communications. Our executive leadership team sponsors and funds our ESG programs, with our board of directors
exercising ultimate oversight. Guided by best practices, feedback we receive from our stockholders, and third-party frameworks such as the
Sustainability Accounting Standards Board Software & IT Services standards, we are focused on the initiatives described below.
Our Culture and Employees
Our culture enables us to attract and retain exceptional talent. We center our culture around five values which are core to who we are,
guide how we operate, define how we treat each other, and help make our teams strong, cohesive units:
•
Humble – No ego;
•
Authentic – We are who we are;
•
Passionate – Love what we do;
•
Accountable – To each other and our network; and
•
Fun – Celebrate the moments.
As of June 30, 2024, we had a total of 2,187 employees working across three offices in the U.S.: San Jose, CA, Houston, TX, and
Draper, UT; and others working remotely. We also employ individuals on a temporary basis and use the services of contractors as necessary.
None of our employees are represented by a labor union in connection with their employment.
We know our success is tied to recruiting, developing, and retaining our employees. Our Chief People Officer is responsible for creating
and implementing our initiatives around our employees and our board of directors has ultimate oversight and receives updates on these
initiatives periodically.
We leverage data and analytics to align the recruiting function to business growth and revenue drivers. We are committed to providing a
fair and equitable compensation and benefits program that supports our diverse workforce. BILL offers market-competitive base salaries, semi-
annual bonuses, and sales incentives. The majority of our employees are awarded equity at the time of hire and through annual equity refresh
grants. We also offer an employee stock purchase plan to foster a strong sense of ownership and engage our employees in our long-term
success. Our full-time employees are eligible to receive, subject to the satisfaction of certain eligibility requirements, our comprehensive benefits
package, including medical, dental, and vision insurance, family planning support and fertility treatments, and life and income protection plans. In
addition, we provide generous paid time-off policies, access to free mental health services, and offer a tax-qualified 401(k) retirement plan.
Through the self-directed brokerage features of the plan, participants in the 401(k) plan can choose to invest their contributions in funds that are
focused on their particular goals and preferences, such as ESG matters.
We develop our leaders and high-potential employees through intensive, cohort-based, key talent programs. We offer training for new
people managers. To facilitate ongoing learning and development, we provide employees with an online curriculum of study, linked to business
needs, leveraging a third-party platform. The curriculum includes coursework in inclusion, change management, and decision-making. All
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employees are eligible and participate in developmental reviews with their managers. We conduct performance review cycles twice a year.
To keep a pulse on engagement, we survey our employees semi-annually. Employees respond anonymously, and we take action on the
areas flagged for improvement, reporting back to the employee base on progress against stated improvement goals. We closely monitor
employee turnover, conducting exit interviews and surveys to alert us to any issues, as well as to make improvements to the employee
experience.
Diversity, Equity, and Inclusion
Through an equitable approach to hiring, compensation, and career growth, we have built a company that fosters inclusivity, authenticity,
and action. We seek to embed a sense of inclusion and social responsibility into our culture and how we serve the businesses using our
solutions. Our Vice President of Diversity, Equity and Inclusion (DEI) is executing on a strategy that helps us accelerate our progress across four
key pillars:
•
building balanced teams with diverse representation throughout the organization;
•
cultivating our inclusive leadership capabilities through education, training, and mentoring;
•
fostering a culture of belonging to engage and celebrate our employees’ authenticity; and
•
growing our diverse customers' businesses through our products and services.
One of the ways we strengthen our workplace culture of DEI is by supporting employee resource groups (ERGs). ERGs are self-
organized communities that bring employees together to raise awareness and belonging for under-represented groups. Through a grassroots
effort, BILL employees have established seven ERGs focused upon the following dimensions of identity: women, Latinx, Black, LGBTQIA+,
disabilities and mental health, veterans, and Pan Asian and Pacific Islanders. These ERGs support the career development of their members
through customer chats, skill-building workshops and community engagement. In July 2024, over 40% of our employees were members of at
least one ERG.
We also offer employees learning opportunities to increase awareness of DEI issues. Unconscious bias training is available through our
e-learning platform, we regularly host speakers from diverse backgrounds to share their lived experiences, and our ERGs host safe-space
discussions on issues important to their members. We also recently launched a quarterly DEI Speaker Series, where we invite internal and
external subject matter experts to speak to DEI topics in which our employees have expressed interest.
We partner with organizations like Codepath.org and ColorStack to support Black, Latinx, and Indigenous students interested in
technical careers. Through Codepath’s Internship Connection Program, we have placed underrepresented students majoring in computer
science into technical internships at BILL. Last year, we also sponsored the Black is Tech Conference, a platform that connects Black tech
professionals, students, and entrepreneurs, and provides access to resources for growth and development. Other partnerships we are
developing include Out in Tech and Women Impact Tech. Our ERG Ambassador Program gives candidates an opportunity to connect with an
ERG member to learn more about BILL’s culture and our focus on DEI. We are hopeful that through programs and partnerships like these, we
can both help local communities and build a solid pipeline of future employees for our company.
As part of our focus on community outreach, we sponsor the Adelante Program, a partnership with a local high school in San Jose,
California, to expose underprivileged, low-income students to technology-focused careers. The program’s goal is to prepare these young adults
for academic success, college acceptance, and early career growth by offering work study opportunities, internships, and mentoring. BILL also
partnered with the African Diaspora Network to launch their Accelerating Black Leadership and Entrepreneurship (ABLE) program, an enterprise
accelerator program, now in its fourth year. The program is designed to strengthen, energize, and support startups and small businesses led by
Black entrepreneurs in the U.S. Last year, ABLE graduated 11 entrepreneurs with impact-oriented solutions at the local and national levels
across multiple sectors.
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Environmental Matters
Our San Jose headquarters building is LEED Gold and Energy Star certified, and our Houston building is LEED GOLD certified. In San
Jose, California and Draper, Utah, we also offer employees free electric vehicle charging stations. Further, we embrace a hybrid work model at
each of our office locations, permitting employees to work remotely several days a week, in addition to having a significant number of fully-
remote employees who collaborate via videoconference and periodic offsite retreats. This flexible model allows us to minimize employee
commute times, thereby reducing congestion, the consumption of energy, and pollution.
Intellectual Property
We seek to protect our intellectual property rights by relying upon a combination of patent, trademark, copyright, and trade secret laws,
as well as contractual measures.
As of June 30, 2024, in the U.S., we had 25 issued patents that expire between 2028 and 2042, and seven pending patent applications,
two of which have been allowed as of the date of this Annual Report on Form 10-K, along with five pending international patent applications.
These patents and patent applications seek to protect proprietary inventions relevant to our business. While we believe our patents and patent
applications in the aggregate are important to our competitive position, no single patent or patent application is material to us as a whole. We
intend to pursue additional patent protection to the extent we believe it would be beneficial and cost effective.
As of June 30, 2024, in the U.S. we had two trademark registrations covering the “Bill.com” logo and three trademark registrations for
DIVVY or the Divvy logo, along with registrations for Divvy slogans. We also own a U.S. trademark registration for the name Invoice2Go, the
Invoice2Go logo, the name Finmark and the Finmark logo. We own a pending application in Canada for BILL.COM plus design and the "B" logo,
along with a registration in Canada for the Invoice2Go logo. We own one registration in Australia for the Invoice2Go logo, along with additional
registrations internationally for the mark INVOICE2GO or the Invoice2Go logo. We will pursue additional trademark registrations to the extent we
believe it would be beneficial and cost-effective. We also own several domain names, including www.bill.com, www.getdivvy.com, and
www.invoice2go.com.
We rely on trade secrets and confidential information to develop and maintain our competitive position. It is our practice to enter into
confidentiality and invention assignment agreements (or similar agreements) with our employees, consultants, and contractors involved in the
development of intellectual property on our behalf. We also enter into confidentiality agreements with other third parties in order to limit access
to, and disclosure and use of, our confidential information and proprietary information. We further control the use of our proprietary technology
and intellectual property through provisions in our terms of service.
From time to time, we also incorporate certain intellectual property licensed from third parties, including under certain open source
licenses. Even if any such third-party technology was not available to us on commercially reasonable terms, we believe that alternative
technologies would be available as needed.
For additional information about our intellectual property and associated risks, see the section titled “Risk Factors—Risks Related to our
Business and Industry.”
Available Information
Our internet address is www.bill.com. We make available free of charge, on our website, our annual report on Form 10-K, quarterly
reports on Form 10-Q, current reports on Form 8-K, and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the
Securities Exchange Act of 1934, as amended (Exchange Act), as soon as reasonably practicable after we electronically file such material with,
or furnish it to, the Securities and Exchange Commission (SEC).
We have used, and intend to continue to use, our website, investor relations website (accessible via our website), and social media
accounts, including our X, formerly Twitter, feed (@billcom), our LinkedIn page and our Facebook page, as a means of disclosing material non-
public information and for complying with our disclosure obligations under Regulation FD.
15

The contents of the websites provided above are not intended to be incorporated by reference into this Annual Report on Form 10-K or
in any other report or document we file with the SEC. Further, our references to the URLs for these websites are intended to be inactive textual
references only.
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Item 1A. Risk Factors
Investing in our common stock involves a high degree of risk. You should consider carefully the risks and uncertainties described below,
together with all of the other information in this Annual Report on Form 10-K, including “Management’s Discussion and Analysis of Financial
Condition and Results of Operations,” our consolidated financial statements and the accompanying notes included elsewhere in this Annual
Report on Form 10-K before deciding whether to invest in shares of our common stock. Additional risks beyond those summarized below or
discussed elsewhere in this Annual Report on Form 10-K, may apply to our activities or operations as currently conducted or as we may conduct
them in the future or in the markets in which we operate or may in the future operate.
Summary of Risk Factors
Consistent with the foregoing, we are exposed to a variety of risks, including the following:
•
We have a history of operating losses and may not achieve or sustain profitability in the future;
•
Our recent rapid growth, including growth in our volume of payments, may not be indicative of our future growth, and if we
continue to grow rapidly, we may not be able to manage our growth effectively;
•
A significant portion of our revenue comes from small and medium-sized businesses, which may have fewer financial resources
to weather an economic downturn, and volatile or weakened economic conditions in the U.S. and globally may adversely affect
our business and operating results;
•
If we are unable to attract new customers or convert trial customers into paying customers or if our efforts to promote our charge
card usage through marketing, promotion, and spending business rewards are unsuccessful, our revenue growth and operating
results will be adversely affected;
•
If we are unable to retain our current customers, increase customer adoption of our products, sell additional services to our
customers, or develop and launch new payment products, our business and growth will be adversely affected;
•
Our BILL Divvy Corporate Card offering exposes us to credit risk and other risks related to spending businesses' ability to pay
the balances incurred on their BILL Divvy Corporate Cards. Certain of our other current and future product offerings may also
subject us to credit risk;
•
Our risk management efforts may not be effective to prevent fraudulent activities by our customers, subscribers, spending
businesses or their counterparties, or other third parties which could expose us to material financial losses and liabilities and
otherwise harm our business;
•
The markets in which we participate are competitive, and if we do not compete effectively, our operating results could be
harmed;
•
We transfer large sums of customer funds daily, and are subject to numerous associated risks which could result in financial
losses, damage to our reputation, or loss of trust in our brand, which would harm our business and financial results;
•
Our business depends, in part, on our relationships with accounting firms;
•
Our business depends, in part, on our business relationships with financial institutions;
•
We are subject to numerous risks related to partner banks and financing arrangements with respect to our spend and expense
management solution;
•
Future acquisitions, strategic investments, partnerships, collaborations, or alliances could be difficult to identify and integrate,
divert the attention of management, disrupt our business, dilute stockholder value, and adversely affect our operating results
and financial condition;
•
Payments and other financial services-related regulations and oversight are material to our business. Our failure to comply could
materially harm our business;
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•
Our debt service obligations, including the Notes, may adversely affect our financial condition and results of operations;
•
We may not have the ability to raise the funds necessary for cash settlement upon conversion of the Notes or to repurchase the
Notes for cash upon a fundamental change, and our future debt may contain limitations on our ability to pay cash upon
conversion of the Notes or to repurchase the Notes; and
•
The market for our common stock has been, and will likely continue to be, volatile and the market price of our common stock
may fluctuate significantly in response to numerous factors, many of which are beyond our control.
Risks Related to Our Business and Industry
We have a history of operating losses and may not achieve or sustain profitability in the future.
We were incorporated in 2006 and have mostly experienced net losses since inception. We generated net losses of $28.9 million,
$223.7 million, and $326.4 million for fiscal 2024, 2023, and 2022, respectively. As of June 30, 2024, we had an accumulated deficit of $1.1
billion. While we have experienced significant revenue growth in recent years and achieved profitability on a GAAP basis in recent quarters, we
are not certain whether or when we will generate sufficient revenue to sustainably maintain or enhance our profitability profile in the future. We
also expect our costs and expenses to increase in future periods, which could negatively affect our future operating results if our revenue does
not increase. In particular, we intend to continue to expend significant funds to further develop our platform, including introducing new products
and functionality, drive new customer adoption and expand partner integrations. Our profitability each quarter is also impacted by the mix of our
revenue generated from subscriptions, transaction fees, including the mix of ad valorem transaction revenue, and interest earned on funds that
we hold for the benefit of our customers. Any changes in this revenue mix will have the effect of increasing or decreasing our margins. In
addition, we offer promotion programs whereby spending businesses that use our spend and expense management product can earn rewards
based on transaction volume on our BILL Divvy Corporate Cards, and the cost of earned rewards that are redeemed impacts our sales and
marketing expenses. Our efforts to grow our business may be costlier than we expect, and we may not be able to increase our revenue enough
to offset our increased operating expenses. We may incur significant losses in the future for several reasons, including the other risks described
herein, and unforeseen expenses, difficulties, complications, delays, and other unknown events. If we are unable to achieve and sustain
profitability, the value of our business and common stock may significantly decrease.
Our recent rapid growth, including growth in our volume of payments, may not be indicative of our future growth, and if we continue
to grow rapidly, we may not be able to manage our growth effectively.
Our revenue was $1.3 billion, $1.1 billion, and $642.0 million during fiscal 2024, 2023, and 2022, respectively. Our TPV was $292.4
billion, $266.0 billion, and $228.1 billion during fiscal 2024, 2023, and 2022, respectively. Our revenue and TPV for fiscal 2022 includes
Invoice2go from the date of acquisition on September 1, 2021. Although we have recently experienced significant growth in our revenue and
total payment volume, even if our revenue continues to increase, we expect our growth rate will decline in the future as a result of a variety of
factors, including the increasing scale of our business. Overall growth of our revenue depends on a number of factors, including our ability to:
•
price our platform effectively to attract new customers and increase sales to our existing customers;
•
expand the functionality and scope of the products we offer on our platform;
•
maintain or improve the rates at which customers subscribe to and continue to use our platform;
•
maintain and expand payment volume;
•
generate interest income on customer funds that we hold in trust;
•
provide our customers with high-quality customer support that meets their needs;
•
introduce our products to new markets outside of the U.S.;
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•
serve SMBs across a wide cross-section of industries;
•
expand our target market beyond SMBs;
•
manage the effects of macroeconomic conditions, including economic downturns or recessions, inflation, fluctuations in market
interest rates and currency exchange rates, and actual or perceived instability in the U.S. and global banking systems on our
business and operations and the impacts of global geopolitical conflicts;
•
successfully identify and acquire or invest in businesses, products, or technologies that we believe could complement or expand
our platform; and
•
increase awareness of our brand and successfully compete with other companies.
We may not successfully accomplish any of these objectives, which makes it difficult for us to forecast our future operating results.
Further, the revenue that we derive from interest income on customer funds is dependent on interest rates, which we do not control. If the
assumptions that we use to plan our business are incorrect or change in reaction to changes in our market, or if we are unable to maintain
consistent revenue or revenue growth, our stock price could be volatile, and it may be difficult to achieve and maintain profitability. You should
not rely on our revenue from any prior quarterly or annual periods as any indication of our future revenue or revenue or payment growth.
In addition, we expect to continue to expend substantial financial and other resources on:
•
sales, marketing, and customer success;
•
our technology infrastructure, including systems architecture, scalability, availability, performance, and security;
•
product development, including investments in our product development team and the development of new products and new
functionality for our AI-enabled platform;
•
acquisitions or strategic investments;
•
international expansion; and
•
regulatory compliance and risk management.
These investments may not result in increased revenue growth in our business. If we are unable to increase our revenue at a rate
sufficient to offset the expected increase in our costs, or if we encounter difficulties in managing a growing volume of payments, our business,
financial condition, and operating results will be harmed, and we may not be able to achieve or maintain profitability over the long term.
A significant portion of our revenue comes from small and medium-sized businesses, which may have fewer financial resources to
weather an economic downturn, and volatile or weakened economic conditions in the U.S. and globally may adversely affect our
business and operating results.
Our overall performance depends in part on U.S. and international macroeconomic conditions and a significant portion of our revenue
comes from SMBs. These customers tend to be more susceptible to negative impacts from economic downturns, recession, inflation, changes in
foreign currency exchange rates, including the strengthening U.S. dollar, financial market conditions, actual or perceived instability in the U.S.
and global banking systems, increased fuel prices, and catastrophic events than larger, more established businesses, as SMBs typically have
more limited financial resources than larger entities. In recent periods, we have observed SMBs reacting to the macroeconomic environment by
tightening budgets and selecting lower-cost payment methods, which adversely impacted our operating results. In addition, the rate of growth in
the number of businesses using our solutions has been and may continue to be impacted by current macroeconomic conditions.
More broadly, the U.S. and other key international economies have experienced and may in the future experience significant economic
and market downturns in which economic activity is impacted by falling demand for a variety of goods and services, restricted credit, poor
liquidity, reduced corporate profitability, volatility in credit, equity, and foreign exchange markets, inflation, bankruptcies, and overall uncertainty
with
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respect to the economy. These economic conditions can arise suddenly and the full impact of such conditions are impossible to predict. In
addition, geopolitical and domestic political developments, such as existing and potential trade wars and other events beyond our control, such
as the ongoing global geopolitical conflicts, can increase levels of political and economic unpredictability globally and increase the volatility of
global financial markets. Moreover, we may be impacted by any turmoil in the global banking system. For example, in March 2023, Silicon Valley
Bank (SVB) was closed by the California Department of Financial Protection and Innovation, which appointed the FDIC as receiver. First-
Citizens Bank & Trust Company then assumed all of SVB’s customer deposits and certain other liabilities and acquired substantially all of SVB’s
loans and certain other assets from the FDIC. While the closure of SVB did not have a material direct impact on our business, instability (either
actual or perceived) in the global banking system may result in additional bank failures, as well as volatility of global financial markets, either of
which may adversely impact our business and financial condition.
If challenging macroeconomic conditions for SMBs persist, or if additional economic or political factors create greater pressure on SMBs,
our customers and spending businesses may be disproportionately impacted and, as a result, the overall demand for our products and services
could be materially and adversely affected.
We expect fluctuations in our financial results, making it difficult to project future results, and if we fail to meet the expectations of
securities analysts or investors with respect to our operating results, our stock price and the value of your investment could decline.
Our operating results have fluctuated in the past and are expected to fluctuate in the future due to a variety of factors, many of which are
outside of our control. As a result, our past results may not be indicative of our future performance. In addition to the other risks described herein,
factors that may affect our operating results include the following:
•
fluctuations in demand for, or pricing of our platform;
•
our ability to attract new customers;
•
our ability to retain and grow engagement with our existing customers;
•
our ability to retain and expand our relationships with our accounting firm partners, financial institution partners and accounting
software partners, or to identify and attract new partners;
•
customer expansion rates;
•
changes in customer preference for cloud-based services as a result of security breaches in the industry or privacy concerns, or
other security or reliability concerns regarding our products;
•
fluctuations or delays in purchasing decisions in anticipation of new products or product enhancements by us or our competitors;
•
general economic, market, credit and liquidity conditions, both domestically and internationally, such as inflation, high interest
rate and recessionary environments, and actual or perceived instability in the U.S. and global banking systems, as well as
economic conditions specifically affecting SMBs or the industries in which our customers participate;
•
changes in customers’ budgets and in the timing of their budget cycles and purchasing decisions, as a result of general
economic factors or factors specific to their businesses;
•
potential and existing customers choosing our competitors’ products or developing their own solutions in-house;
•
the development or introduction of new platforms or services that are easier to use or more advanced than our current suite of
services, especially related to the application of AI-based services;
•
our failure to adapt to new forms of payment that become widely accepted;
•
the adoption or retention of more entrenched or rival services in the international markets where we compete;
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•
our ability to control costs, including our operating expenses;
•
the amount and timing of payment for operating expenses, particularly research and development and sales and marketing
expenses, including commissions;
•
the amount and timing of non-cash expenses, including stock-based compensation, goodwill impairments, and other non-cash
charges;
•
the amount and timing of costs associated with recruiting, training, and integrating new employees, including employees
acquired inorganically, and retaining and motivating existing employees;
•
fluctuation in market interest rates, which impacts interest earned on funds held for customers;
•
the effects of acquisitions and the integration of acquired technologies and products, including impairment of goodwill;
•
the impact of new accounting pronouncements;
•
security breaches of, technical difficulties with, or interruptions to, the delivery and use of our platform;
•
the impact of the ongoing geopolitical conflicts, including any related economic sanctions and countermeasures taken by other
countries, and market volatility resulting therefrom; and
•
awareness of our brand and our reputation in our target markets.
Any of these and other factors, or the cumulative effect of some of these factors, may cause our operating results to vary significantly. In
addition, we expect to continue to incur significant additional expenses due to the costs of operating as a public company. If our operating results
fall below the expectations of investors and securities analysts who follow our stock, the price of our common stock could decline substantially,
and we could face costly lawsuits, including securities class action suits.
If we are unable to attract new customers or convert trial customers into paying customers or if our efforts to promote our charge card
usage through marketing, promotion, and spending business rewards are unsuccessful, our revenue growth and operating results will
be adversely affected.
To increase our revenue, we must continue to attract new customers and increase sales to those customers. As our market matures,
product and service offerings evolve, and competitors introduce lower cost or differentiated products or services that compete or are perceived to
compete with our platform, our ability to sell subscriptions or successfully increase customer adoption of new payment products could be
impaired. Similarly, our subscription sales could be adversely affected if customers or users perceive that features incorporated into alternative
products reduce the need for our platform or if they prefer to purchase products that are bundled with solutions offered by other companies.
Further, in an effort to attract new customers, we may offer simpler, lower-priced products or promotions, which may reduce our profitability.
We rely upon our marketing strategy of offering risk-free trials of our platform and other digital marketing strategies to generate sales
opportunities. Many of our customers start a risk-free trial of our service. Converting these trial customers to paid customers often requires
extensive follow-up and engagement. Many prospective customers never convert from the trial version of a product to a paid version of a
product. Further, we often depend on the ability of individuals within an organization who initiate the trial versions of our products to convince
decision makers within their organization to convert to a paid version. To the extent that these users do not become, or are unable to convince
others to become, paying customers, we will not realize the intended benefits of this marketing strategy, and our ability to grow our revenue will
be adversely affected. In addition, it may be necessary to engage in more sophisticated and costly sales and marketing efforts in order to attract
new customers, and changes in privacy laws and third-party practices may make adding new customers more expensive or difficult. As a result
of these and other factors, we may be unable to attract new customers or our related expenses may increase, which would have an adverse
effect on our business, revenue, gross margins, and operating results.
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In addition, revenue growth from our charge card products is dependent on increasing business spending on our cards. We have been
investing in a number of growth initiatives, including to capture a greater share of spending businesses’ total spend, but there can be no
assurance that such investments will be effective. In addition, if we develop new products or offerings that attract spending businesses looking
for short-term incentives rather than displaying long-term loyalty, attrition could increase and our operating results could be adversely affected.
Expanding our service offerings, adding acquisition channels and forming new partnerships or renewing current partnerships could have higher
costs than our current arrangements and could dilute our brand. In addition, we offer rewards to spending businesses based on their usage of
charge cards. Redemptions of rewards present significant associated expenses for our business. We operate in a highly competitive
environment and may need to increase the rewards that we offer or provide other incentives to spending businesses in order to grow our
business. Any significant change in, or failure by management to reasonably estimate, such costs could adversely affect or harm our business,
operating results, and financial condition.
Finally, we seek to accelerate our growth by partnering with businesses to offer embedded payment solutions directly through such
partners’ platforms. Such partnerships may require significant investment and personnel resources to build, customize and enable. If our
strategy to offer embedded solutions does not lead to the customer acquisition we anticipate, or on the timeline we envision, our business,
operating results and financial condition could be adversely affected.
If we are unable to retain our current customers, increase customer adoption of our products, sell additional services to our
customers, or develop and launch new payment products, our business and growth will be adversely affected.
To date, a significant portion of our growth has been attributable to customer adoption of new and existing payment products. To
increase our revenue, in addition to acquiring new customers, we must continue to retain existing customers and convince them to expand their
use of our platform by incentivizing them to pay for additional services and driving adoption of new and existing payment products, including ad
valorem products such as our BILL Divvy Corporate Cards, virtual cards, instant transfer, and international payment offerings. Our ability to retain
our customers, drive adoption and increase usage could be impaired for a variety of reasons, including our inability to develop and launch new
payment products, SMB preference for lower-cost payment solutions, customer reaction to changes in the pricing of our products, general
economic conditions or the other risks described in this Annual Report on Form 10-K. Our ability to sell additional services or increase customer
adoption of new or existing products may require more sophisticated and costly sales and marketing efforts, especially for our larger customers.
If we are unable to retain existing customers or increase the usage of our platform by them, it would have an adverse effect on our business,
revenue, gross margins, and other operating results, and accordingly, on the trading price of our common stock.
While some of our contracts are non-cancelable annual subscription contracts, most of our contracts with customers and accounting
firms primarily consist of open-ended arrangements that can be terminated by either party without penalty at any time. Our customers have no
obligation to renew their subscriptions to our platform after the expiration of their subscription period. For us to maintain or improve our operating
results, it is important that our customers continue to maintain their subscriptions on the same or more favorable terms. We cannot accurately
predict renewal or expansion rates given the diversity of our customer base in terms of size, industry, and geography. Our renewal and
expansion rates may decline or fluctuate as a result of several factors, including customer spending levels, customer satisfaction with our
platform and customer service, decreases in the number of users, changes in the type and size of our customers, pricing changes, competitive
conditions, the acquisition of our customers by other companies, and general economic conditions. In addition, if any of the accounting software
providers with which our platform currently integrates should choose to disable two-way synchronization, there can be no assurance that
customers shared with such providers would not choose to leave our platform, adversely affecting our business and results of operations. If our
customers do not renew their subscriptions, or if they reduce their usage of our platform, our revenue and other operating results will decline and
our business will suffer. Moreover, if our renewal or expansion rates fall significantly below the expectations of the public market, securities
analysts, or investors, the trading price of our common stock would likely decline.
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Our BILL Divvy Corporate Card offering exposes us to credit risk and other risks related to spending businesses' ability to pay the
balances incurred on their BILL Divvy Corporate Cards. Certain of our other current and future product offerings may also subject us
to credit risk.
We offer our BILL Divvy Corporate Card as a credit product to a wide range of businesses in the U.S., and the success of this product
depends on our ability to effectively manage related risks. The credit decision-making process for our BILL Divvy Corporate Cards uses
techniques designed to analyze the credit risk of specific businesses based on, among other factors, their past purchase and transaction history,
as well as their credit scores. Similarly, proprietary risk models and other indicators are applied to assess current or prospective spending
businesses who desire to use our cards to help predict their ability to repay. These risk models may not accurately predict creditworthiness due
to inaccurate assumptions, including assumptions related to the particular spending business, market conditions, economic environment, or
limited transaction history or other data, among other factors. The accuracy of these risk models and the ability to manage credit risk related to
our cards may also be affected by legal or regulatory requirements, competitors’ actions, changes in consumer behavior, changes in the
economic environment, policies of Issuing Banks, and other factors.
For a substantial majority of extensions of credit to BILL Spend and Expense spending businesses facilitated through our spend and
expense management platform, we purchase from the Issuing Banks participation interests in the accounts receivables generated when
spending businesses make purchases using BILL Divvy Corporate Cards, and we bear the entire credit risk in the event that a spending
business fails to pay card balances. Like other businesses with significant exposure to losses from credit, we face the risk that spending
businesses will default on their payment obligations, creating the risk of potential charge-offs. The non-payment rate among spending
businesses may increase due to, among other factors, changes to underwriting standards, risk models not accurately predicting the
creditworthiness of a business, or a decline in economic conditions, such as a recession, high inflation or government austerity programs.
Spending businesses who miss payments may fail to repay their outstanding statement balances, and spending businesses who file for
protection under the bankruptcy laws generally do not repay their outstanding balances. If collection efforts on overdue card balances are
ineffective or unsuccessful, we may incur financial losses or lose the confidence of our funding sources. In addition, we have in the past and may
in the future tighten our credit requirements for customer or vendor eligibility for such solutions, which may limit the growth and profitability of
these solutions or result in customer attrition. We do not file UCC liens or take other security interests on BILL Divvy Corporate Card balances,
which significantly reduces our ability to collect amounts outstanding from spending businesses that file for bankruptcy protection. Any such
losses or failures of our risk models could harm our business, operating results, and financial condition. Non-performance, or even significant
underperformance, of the account receivables participation interests that we own could have an adverse effect on our business.
Moreover, the funding model for our BILL Divvy Corporate Card product relies on a variety of funding arrangements, including
warehouse facilities and, from time-to-time, purchase arrangements, with a variety of funding sources. Any significant underperformance of the
participation interests we own may adversely impact our relationship with such funding sources and result in an increase in our cost of financing,
a modification or termination of our existing funding arrangements or our ability to procure funding, which would adversely affect our business,
operating results, financial condition, and future prospects.
Several of our other product offerings whereby we advance funds to our customers or vendors of our customers based on credit and risk
profiling before we receive the funds on their behalf, such as our instant transfer and invoice financing offerings, also expose us to credit risks.
Although these offerings are only available to customers that satisfy specific credit eligibility criteria, the credit and risk models we use to
determine eligibility may be insufficient. Any failure of our credit or risk models to predict creditworthiness would expose us to many of the credit
risks described above and could harm our business, operating results, and financial condition.
Our risk management efforts may not be effective to prevent fraudulent activities by our customers, subscribers, spending businesses
or their counterparties, or other third parties which could expose us to material financial losses and liabilities and otherwise harm our
business.
We offer software that digitizes and automates financial operations for a large number of customers and executes payments to their
vendors or from their clients. We are responsible for verifying the identity of our
23

customers and their users, and monitoring transactions for fraud. We have been in the past and will continue to be targeted by parties who seek
to commit acts of financial fraud using stolen identities and bank accounts, compromised business email accounts, employee or insider fraud,
account takeover, false applications, check fraud, and stolen cards or card account numbers. We may suffer losses from acts of financial fraud
committed by our customers and their users, our employees, or third-parties. In addition, our customers or spending businesses may suffer
losses from acts of financial fraud by third parties posing as our company through account takeover, credential harvesting, use of stolen
identities, and various other techniques, which could harm our reputation or prompt us to reimburse our customers for such losses in order to
maintain customer and spending business relationships.
The techniques used to perpetrate fraud on our platform are continually evolving, and we expend considerable resources to continue to
monitor and combat them. In addition, when we introduce new products and functionality, or expand existing products, we may not be able to
identify all risks created by such new products or functionality. Our risk management policies, procedures, techniques, and processes may not
be sufficient to identify all of the risks to which we are exposed, to enable us to prevent or mitigate the risks we have identified, or to identify
additional risks to which we may become subject in the future. Our risk management policies, procedures, techniques, and processes may
contain errors, or our employees or agents may commit mistakes or errors in judgment as a result of which we may suffer large financial losses.
The software-driven and highly automated nature of our platform could enable criminals and those committing fraud to steal significant amounts
of money from businesses like ours.
Our current business and anticipated growth will continue to place significant demands on our risk management efforts, and we will need
to continue developing and improving our existing risk management infrastructure, policies, procedures, techniques, and processes. As
techniques used to perpetrate fraud on our platform evolve, we may need to modify our products or services to mitigate fraud risks. As our
business grows and becomes more complex, we may be less able to forecast and carry appropriate reserves in our books for fraud related
losses.
Further, these types of fraudulent activities on our platform can also expose us to civil and criminal liability and governmental and
regulatory sanctions as well as potentially cause us to be in breach of our contractual obligations to our third-party partners.
The markets in which we participate are competitive, and if we do not compete effectively, our operating results could be harmed.
The market for cloud-based software that automates the financial back-office is highly fragmented, competitive, and constantly evolving.
We believe that our primary competition remains the legacy manual processes that SMBs have relied on for generations. Our success will
depend, to a substantial extent, on the widespread adoption of our cloud-based automated back-office solution as an alternative to existing
solutions or adoption by customers that are not using any such solutions at all. Some organizations may be reluctant or unwilling to use our
platform for several reasons, including concerns about additional costs, uncertainty regarding the reliability and security of cloud-based offerings,
or lack of awareness of the benefits of our platform. Our competitors in the cloud-based software space range from large corporations that
predominantly focus on enterprise resource planning solutions, to smaller niche suppliers of solutions that focus exclusively on document
management, workflow management, accounts payable, accounts receivable, spend and expense management, and/or electronic bill
presentment and payment, to companies that offer industry-specific payments solutions. With the introduction of new technologies and market
entrants, we expect that the competitive environment will remain intense going forward. Our competitors that currently focus on enterprise
solutions may offer products to SMBs that compete with ours. In addition, companies that provide solutions that are adjacent to our products and
services may decide to enter our market segments and develop and offer products that compete with ours. Accounting software providers, such
as Intuit, as well as the financial institutions with which we partner, may internally develop products, acquire existing, third-party products, or may
enter into partnerships or other strategic relationships that would enable them to expand their product offerings to compete with our platform or
provide more comprehensive offerings than they individually had offered or achieve greater economies of scale than us. These software
providers and financial institutions may have the operating flexibility to bundle competing solutions with other offerings, including offering them at
a lower price or for no additional cost to customers as part of a larger sale. For example, in October 2023, Intuit launched a native bill payment
solution with integration to its QuickBooks accounting software. In addition, Brex and Ramp,
24

firms primarily known for offering spend and expense management products, introduced bill payment products in recent periods. While we
believe our platform offers much greater functionality than these products, there can be no assurance that QuickBooks customers will not opt to
change providers for certain accounts payable services in the future, or that our ability to win, retain and expand our footprint with BILL Divvy
Corporate Card customers will not be challenged by these competing offerings. In addition, new entrants not currently considered to be
competitors may enter the market through acquisitions, partnerships, or strategic relationships. Many of our competitors and potential
competitors have greater name recognition, longer operating histories, more established customer relationships, larger marketing budgets, and
greater resources than us. Our competitors may be able to respond more quickly and effectively than we can to new or changing opportunities,
technologies, standards, and customer requirements. Certain competitors may also have long-standing exclusive, or nearly exclusive,
relationships with financial services provider partners to accept payment cards and other services that compete with what we offer. As we look to
market and sell our platform to potential customers, spending businesses, or partners with existing solutions, we must convince their internal
stakeholders that our platform is superior to their current solutions.
We compete on several factors, including:
•
product features, quality, breadth, and functionality;
•
data asset size and ability to leverage AI to grow faster and smarter;
•
ease of deployment;
•
ease of integration with leading accounting and banking technology infrastructures;
•
ability to automate processes;
•
cloud-based delivery architecture;
•
advanced security and control features;
•
risk management, exception process handling, and regulatory compliance leadership;
•
brand recognition; and
•
pricing and total cost of ownership.
There can be no assurance that we will be able to compete successfully against our current or future competitors, and this competition
could result in the failure of our platform to continue to achieve or maintain market acceptance, any of which would harm our business, operating
results, and financial condition.
We transfer large sums of customer funds daily, and are subject to numerous associated risks which could result in financial losses,
damage to our reputation, or loss of trust in our brand, which would harm our business and financial results.
As of June 30, 2024, we had 474,600 businesses using our solutions and TPV processed was approximately $292.4 billion, $266.0
billion, and $228.1 billion during fiscal 2024, 2023, and 2022, respectively. Accordingly, we have grown rapidly and seek to continue to grow, and
although we maintain a robust and multi-faceted risk management process, our business is highly complex and always subject to the risk of
financial losses as a result of credit losses, operational errors, software defects, service disruption, employee misconduct, security breaches, or
other similar actions or errors on our platform.
As a provider of accounts payable, accounts receivable, spend and expense management, and payment solutions, we collect and
transfer funds on behalf of our customers and our trustworthiness and reputation are fundamental to our business. The occurrence of any credit
losses, operational errors, software defects, service disruptions, employee misconduct, security breaches, or other similar actions or errors on
our platform could result in financial losses to our business and our customers, loss of trust, damage to our reputation, or termination of our
agreements with financial institution partners and accountants, each of which could result in:
•
loss of customers;
•
lost or delayed market acceptance and sales of our platform;
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•
legal claims against us, including warranty and service level agreement claims;
•
regulatory enforcement action; or
•
diversion of our resources, including through increased service expenses or financial concessions, and increased insurance
costs.
Although our terms of service allocate to our customers the risk of loss resulting from our customers’ errors, omissions, employee fraud,
or other fraudulent activity related to their systems, in some instances we may cover such losses for efficiency or to prevent damage to our
reputation. Although we maintain insurance to cover losses resulting from our errors and omissions, there can be no assurance that our
insurance will cover all losses or our coverage will be sufficient to cover our losses. If we suffer significant losses or reputational harm as a
result, our business, operating results, and financial condition could be adversely affected.
Funds that we hold for the benefit of our customers are subject to market, interest rate, credit, foreign exchange, and liquidity risks, as
well as general political and economic conditions. The loss of any of these funds could adversely affect our business, operating
results and financial condition.
We invest funds that we hold for the benefit of our customers, including funds being remitted to suppliers, in highly liquid, investment-
grade marketable securities, money market securities, and other cash equivalents. Nevertheless, our customer fund assets are subject to
general market, interest rate, credit, foreign exchange, and liquidity risks. These risks may be exacerbated, individually or in the aggregate,
during periods of heavy financial market volatility, such as that experienced in 2008 and 2022, that may result from inflation, high interest rate or
recessionary environments, from actual or perceived instability in the U.S. and global banking systems, or from war (such as the ongoing
conflicts in Ukraine and the Middle East) or other geopolitical conflicts. As a result, we could be faced with a severe constriction of the availability
of liquidity, which could impact our ability to fulfill our obligations to move customer money to its intended recipient. For example, the sudden
closure of SVB in March 2023 introduced a potential risk of loss because we held certain corporate and customer funds at SVB. Although we
were able to move substantially all such funds to large multinational financial institutions and to redirect substantially all customer payment
processing previously made through SVB to one of our multinational bank processors, there can be no assurance that we would be able to do so
in the future in the event of a similar or more severe, systemic banking crisis. In addition, cash held at banks and financial institutions is subject
to applicable deposit insurance limits, and in the event that our corporate or customer funds held at a given institution exceed such limits, or are
held in investments that are not covered by deposit insurance, such funds may be unrecoverable in the event of a future bank failure.
We rely upon certain banking partners and third parties to originate payments, process checks, execute wire transfers, and issue virtual
cards, which could be similarly affected by a liquidity shortage and further exacerbate our ability to operate our business. Any loss of or inability
to access customer funds could have an adverse impact on our cash position and operating results, could require us to obtain additional sources
of liquidity, and could adversely affect our business, operating results, and financial condition. In addition to the risks related to customer funds,
we are also exposed to interest rate risk relating to our investments of our corporate cash.
We are licensed as a money transmitter in all required U.S. states and registered as a Money Services Business with FinCEN. In certain
jurisdictions where we operate, we are required to hold eligible liquid assets, as defined by the relevant regulators in each jurisdiction, equal to at
least 100% of the aggregate amount of all customer balances. Our ability to manage and accurately account for the assets underlying our
customer funds and comply with applicable liquid asset requirements requires a high level of internal controls. As our business continues to grow
and we expand our product offerings, we will need to scale these associated internal controls. Our success requires significant public confidence
in our ability to properly manage our customers’ balances and handle large and growing transaction volumes and amounts of customer funds.
Any failure to maintain the necessary controls or to accurately manage our customer funds and the assets underlying our customer funds in
compliance with applicable regulatory requirements could result in reputational harm, lead customers to discontinue or reduce their use of our
products, and result in significant penalties and fines, possibly including the loss of our state money transmitter licenses, which would materially
harm our business.
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We earn revenue from interest earned on customer funds held in trust while payments are clearing, which is subject to market
conditions and may decrease as customers’ adoption of electronic payments and technology continues to evolve.
For fiscal 2024, 2023, and 2022, we generated $167.4 million, $113.8 million, and $8.6 million, respectively, in revenue from interest
earned on funds held in trust on behalf of customers while payment transactions were clearing, or approximately 13%, 11%, and 1% of our total
revenue for such periods, respectively. While these payments are clearing, we deposit the funds in highly liquid, investment-grade marketable
securities, and generate revenue that is correlated to the federal funds rate. As interest rates have risen in recent periods, the amount of revenue
we have generated from such funds has increased; however, these interest rate increases have ceased and we anticipate that interest rates may
decline in the future. If interest rates decline, the amount of revenue we generate from these investments will decrease as well. Additionally, as
customers increasingly seek expedited methods of electronic payments, such as instant transfer, or potentially migrate spend to our BILL Divvy
Corporate Card offering, our revenue from interest earned on customer funds could decrease (even if offset by other revenue) and our operating
results could be adversely affected. Finally, in addition to the risks outlined above, any change in laws or applicable regulations that restrict the
scope of permissible investments for such customer funds could reduce our interest income and adversely affect our operating results.
Our business depends, in part, on our relationships with accounting firms.
Our relationships with our more than 8,000 accounting firm partners contribute a significant portion of our consolidated revenue. We
market and sell our products and services through accounting firms, including via "client advisory services" through which the firms manage
finances and make payments on behalf of their clients, in each case through our platform. We also have an exclusive partnership with CPA.com
to market certain of our products and services to accounting firms, which then enroll their customers directly onto our platform. Although our
relationships with accounting firms are independent of one another, if our reputation in the accounting industry more broadly were to suffer, or if
we were unable to establish relationships with new accounting firms and grow our relationships with existing accounting firm partners, our growth
prospects would weaken and our business, financial position, and operating results may be adversely affected.
Our business depends, in part, on our business relationships with financial institutions.
We enter into partnering relationships with financial institutions pursuant to which they offer our services to their customers. These
relationships involve risks that may not be present or that are present to a lesser extent with sales to our direct SMB customers. Launching a
product offering with our financial institution partners entails integrating our platform with our partners’ websites and apps, which requires
significant engineering resources and time to design, deploy, and maintain, and requires developing associated sales and marketing strategies
and programs. With financial institution partners, the decision to roll out our product offering typically requires several levels of management and
technical personnel approval by our partners and is frequently subject to budget constraints. Delays in decision making, unplanned budget
constraints, or changes in our partners’ business, business priorities, or internal resource allocations may result in significant delays to the
deployment of our platform and its availability to their customers. Significant delays in the deployment of our platform to our partners’ customers
could cause us to incur significant expenditures for platform integration and product launch without generating anticipated revenue in the same
period or at all and could adversely impact our operating results. In addition, once we have successfully launched a product offering with a
financial institution partner, lower than anticipated customer adoption or unanticipated ongoing system integration costs could result in lower than
anticipated profit margins, which could have an adverse impact on our business, financial position, and operating results. Moreover, if our
partners or their customers experience problems with the operation of our platform, such as service outages or interruptions or security breaches
or incidents, our relationship with the partner and our reputation could be harmed and our operating results may suffer.
We may not be able to attract new financial institution partners if our potential partners favor our competitors’ products or services over
our platform or choose to compete with our products directly. Further, many of our existing financial institution partners have greater resources
than we do and could choose to develop their own solutions to replace ours. Moreover, certain financial institutions may elect to focus on other
market segments and decide to terminate their SMB-focused services. If we are unsuccessful in establishing, growing, or maintaining our
relationships with financial institution partners, or if any of our financial institution
27

partners elect to terminate their relationships with us, our ability to compete in the marketplace or to grow our revenue could be impaired, and
our operating results may suffer.
Finally, we are subject to oversight by our financial institution partners and they conduct audits of our operations, information security
controls, and compliance controls. To the extent an audit were to identify material gaps or evidence of noncompliance in our operations or
controls it could violate contractual terms with the financial institution partner, which could materially and adversely impact our commercial
relationships with that partner.
Our spend and expense management product is dependent on our relationship with the Issuing Banks, Cross River Bank and WEX
Bank.
The extensions of credit facilitated through our platform are originated through Cross River Bank and WEX Bank, and we rely on these
entities to comply with various federal, state, and other laws. There has been significant recent U.S. Congressional and federal administrative
agency lawmaking and ruling in the area of program agreements between banks and non-banks involving extensions of credit and the regulatory
environment in this area remains unsettled. There has also been significant recent government enforcement and litigation challenging the validity
of such arrangements, including disputes seeking to re-characterize lending transactions on the basis that the non-bank party rather than the
bank is the “true lender” or “de facto lender”, and in case law upholding the “valid when made” doctrine, which holds that federal preemption of
state interest rate limitations are not applicable in the context of certain bank/non-bank partnership arrangements. If the legal structure
underlying our relationship with the Issuing Banks were to be successfully challenged, our extension of credit offerings through these banks may
be determined to be in violation of state licensing requirements and other state laws. In addition, Issuing Banks engaged in this activity have
been subject to increased regulatory scrutiny recently. Adverse orders or regulatory enforcement actions against the Issuing Banks, even if
unrelated to our business, could impose restrictions on the Issuing Banks’ ability to continue to extend credit through our platform or on current
terms, or could result in the Issuing Banks increasing their oversight or imposing tighter controls over our underwriting practices or compliance
procedures or subjecting any new products to be offered through the Issuing Banks to more rigorous reviews.
The Issuing Banks are subject to oversight by the FDIC and state banking regulators and must comply with applicable federal and state
banking rules, regulations, and examination requirements. We, in turn, are subject to audit by the Issuing Banks in accordance with FDIC
guidance related to management of service providers and other bank-specific requirements pursuant to the terms of our agreements with the
Issuing Banks. If we fail to comply with requirements applicable to us by law or contract, or if audits by the Issuing Banks, or regulatory audits of
the Issuing Banks, were to conclude that our processes and procedures are insufficient, we may be subject to fines or penalties or the Issuing
Banks could terminate their relationships with us.
In the event of a challenge to the legal structure underlying our program agreements with the Issuing Banks or if one or all of the Issuing
Banks were to suspend, limit, or cease its operations, or were to otherwise terminate for any reason (including, but not limited to, the failure by
an Issuing Bank to comply with regulatory actions or an Issuing Bank experiencing financial distress, entering into receivership, or becoming
insolvent), we would need to identify and implement alternative, compliant, bank relationships or otherwise modify our business practices in
order to be compliant with prevailing law or regulation, which could result in business interruptions or delays, force us to incur additional
expenses, and potentially interfere with our existing customer and spending business relationships or make us less attractive to potential new
customers and spending businesses, any of which could adversely affect our business, operating results, and financial condition.
We rely on a variety of funding sources to support our BILL Divvy Corporate Card offering. If our existing funding arrangements are
not renewed or replaced, or if our existing funding sources are unwilling or unable to provide funding to us on terms acceptable to us,
or at all, it could adversely affect our business, operating results, financial condition, cash flows, and future prospects.
To support the operations and growth of our spend and expense management business, we must maintain a variety of funding
arrangements, including warehouse facilities and, from time-to-time, purchase arrangements with financial institutions. In particular, we have
financing arrangements in place pursuant to which we purchase from the Issuing Banks participation interests in the accounts receivables
generated when BILL Spend and Expense spending businesses make purchases using our cards. We typically fund some portion of these
participation interest purchases by borrowing under credit facilities with our finance partners, although we may also fund participation purchases
using corporate cash. We may thereafter sell a portion of the
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participation interests we have purchased to a warehousing subsidiary which funds the purchases through loans provided by our financing
partners or to a third-party institution pursuant to a purchase arrangement.
If our finance partners terminate or interrupt their financing or purchase of participation interests or are unable to offer terms which are
acceptable to us, we may have to fund these purchases using corporate cash, which we have a limited ability to do and may place significant
stress on our cash resources. An inability to purchase participation interests from the Issuing Banks, whether funded through financing or
corporate cash, could result in the banks’ limiting extensions of credit to spending businesses or ceasing to extend credit for our cards
altogether, which would interrupt or limit our ability to offer our card products and materially and adversely affect our business.
We cannot guarantee that these funding arrangements will continue to be available on favorable terms or at all, and our funding strategy
may change over time, depending on the availability of such funding arrangements. In addition, our funding sources may curtail access to
uncommitted financing capacity, fail to renew or extend facilities, or impose higher costs to access funding upon reassessing their exposure to
our industry or in light of changes to general economic, market, credit, or liquidity conditions. Further, our funding sources may experience
financial distress, enter into receivership, or become insolvent, which may prevent us from accessing financing from these sources. In addition,
because our borrowings under current and future financing facilities may bear interest based on floating rate interest rates, our interest costs
may increase if market interest rates rise. Moreover, there can be no assurances that we would be able to extend or replace our existing funding
arrangements at maturity, on reasonable terms, or at all.
If our existing funding arrangements are not renewed or replaced or our existing funding sources are unwilling or unable to provide
funding to us on terms acceptable to us, or at all, we may need to secure additional sources of funding or reduce our spend and expense
management operations significantly. Further, as the volume of credit facilitated through our platform increases, we may need to expand the
funding capacity under our existing funding arrangements or add new sources of capital. The availability and diversity of our funding
arrangements depends on various factors and are subject to numerous risks, many of which are outside of our control. If we are unable to
maintain access to, or to expand, our network and diversity of funding arrangements, our business, operating results, financial condition, and
future prospects could be materially and adversely affected.
If we do not or cannot maintain the compatibility of our platform with popular accounting software solutions or offerings of our
partners, our revenue and growth prospects will decline.
To deliver a comprehensive solution, our platform integrates with popular accounting software solutions including Intuit QuickBooks,
Oracle NetSuite, Sage Intacct, Xero, and Microsoft Dynamics 365 Business Central, through APIs made available by these software providers.
We automatically synchronize certain data between our platform and these accounting software systems relating to invoices and payment
transactions between our customers and their suppliers and clients. This two-way sync saves time for our customers by reducing duplicative
manual data entry and provides the basis for managing cash-flow through an integrated solution for accounts payable, accounts receivable,
spend and expense management, and payments.
If any of the accounting software providers change the features of their APIs, discontinue their support of such APIs, restrict our access
to their APIs, or alter the terms or practices governing their use in a manner that is adverse to our business, we may be restricted or may not be
able to provide synchronization capabilities, which could significantly diminish the value of our platform and harm our business, operating results,
and financial condition. In addition, if any of these accounting software providers reconfigure their platforms in a manner that no longer supports
our integration with their accounting software, we would lose customers and our business would be adversely affected.
If we are unable to increase adoption of our platform with customers of these accounting software solutions, our growth prospects may
be adversely affected. In addition, any of these accounting software providers may seek to develop a payment solution of its own, acquire a
solution to compete with ours, or decide to partner with other competing applications, any of which its SMB customers may select over ours,
thereby harming our growth prospects and reputation and adversely affecting our business and operating results.
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We depend on third-party service providers to process transactions on our platform and to provide other services important to the
operation of our business. Any significant disruption in services provided by these vendors could prevent us from processing
transactions on our platform, result in other interruptions to our business and adversely affect our business, operating results and
financial condition.
We depend on banks, including JPMorgan Chase, to process ACH transactions and checks for our customers. We also rely on third-
party providers to support other aspects of our business, including, for example, for card transaction processing, check printing, real-time
payments, virtual and physical card issuance, and our cross-border funds transfer capabilities. If we are unable to effectively manage our third-
party relationships, we are unable to comply with security, compliance, or operational obligations to which we are subject under agreements with
these providers, these providers are unable to meet their obligations to us, or we experience substantial disruptions in these relationships,
including as a result of the closure or insolvency of banks with which we do business, our business, operating results, and financial condition
could be adversely impacted. In addition, in some cases a provider may be the sole source, or one of a limited number of sources, of the
services they provide to us and we may experience increased costs and difficulties in replacing those providers and replacement services may
not be available on commercially reasonable terms, on a timely basis, or at all.
Interruptions or delays in the services provided by AWS or other third-party data centers or internet service providers could impair the
delivery of our platform and our business could suffer.
We host our platform using third-party cloud infrastructure services, including certain co-location facilities. We also use public cloud
hosting with Amazon Web Services (AWS). All of our products utilize resources operated by us through these providers. We therefore depend on
our third-party cloud providers’ ability to protect their data centers against damage or interruption from natural disasters, power or
telecommunications failures, criminal acts, and similar events. Our operations depend on protecting the cloud infrastructure hosted by such
providers by maintaining their respective configuration, architecture, and interconnection specifications, as well as the information stored in these
virtual data centers and transmitted by third-party internet service providers. We have periodically experienced service disruptions in the past,
and we cannot assure you that we will not experience interruptions or delays in our service in the future. We may also incur significant costs for
using alternative equipment or taking other actions in preparation for, or in reaction to, events that damage the data storage services we use.
Although we have disaster recovery plans that utilize multiple data storage locations, any incident affecting their infrastructure that may be
caused by fire, flood, severe storm, earthquake, power loss, telecommunications failures, unauthorized intrusion, computer viruses and disabling
devices, natural disasters, military actions, terrorist attacks, negligence, and other similar events beyond our control could negatively affect our
platform. Any prolonged service disruption affecting our platform for any of the foregoing reasons could damage our reputation with current and
potential customers, expose us to liability, cause us to lose customers, or otherwise harm our business. Also, in the event of damage or
interruption, our insurance policies may not adequately compensate us for any losses that we may incur. System failures or outages, including
any potential disruptions due to significantly increased global demand on certain cloud-based systems, could compromise our ability to perform
these functions in a timely manner, which could harm our ability to conduct business or delay our financial reporting. Such failures could
adversely affect our operating results and financial condition.
Our platform is accessed by many customers, often at the same time. As we continue to expand the number of our customers and
products available to our customers, we may not be able to scale our technology to accommodate the increased capacity requirements, which
may result in interruptions or delays in service. In addition, the failure of data centers, internet service providers, or other third-party service
providers to meet our capacity requirements could result in interruptions or delays in access to our platform or impede our ability to grow our
business and scale our operations. If our third-party infrastructure service agreements are terminated, or there is a lapse of service, interruption
of internet service provider connectivity, or damage to data centers, we could experience interruptions in access to our platform as well as delays
and additional expense in arranging new facilities and services.
Moreover, we recently migrated our systems from internal data centers and smaller vendors to AWS. AWS provides us with computing
and storage capacity pursuant to an agreement that continues until terminated by either party. We have a limited history of operating on AWS.
Any service disruption affecting our platform
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while operating on the AWS cloud infrastructure could damage our reputation with current and potential customers, expose us to liability, cause
us to lose customers, or otherwise harm our business.
If we lose our founder or key members of our management team or are unable to attract and retain executives and employees we need
to support our operations and growth, our business may be harmed.
Our success and future growth depend upon the continued services of our management team and other key employees. Our founder
and Chief Executive Officer, René Lacerte, and our President and Chief Financial Officer, John Rettig, are critical to our overall management, as
well as the continued development of our products, our partnerships, our culture, our relationships with accounting firms, and our strategy. From
time to time, there may be changes in our management team resulting from the hiring or departure of executives and key employees, which
could disrupt our business. In addition, we may face challenges retaining senior management of acquired businesses. Our senior management
and key employees are employed on an at-will basis. We currently do not have “key person” insurance for any of our employees. Certain of our
key employees have been with us for a long period of time and have fully vested stock options or other long-term equity incentives that may
become valuable and are publicly tradable. The loss of our founder, or one or more of our senior management, key members of senior
management of acquired companies or other key employees could harm our business, and we may not be able to find adequate replacements.
We cannot ensure that we will be able to retain the services of any members of our senior management or other key employees or that we would
be able to timely replace members of our senior management or other key employees should any of them depart.
In addition, to execute our business strategy, we must attract and retain highly qualified personnel. We compete with many other
companies for software developers with high levels of experience in designing, developing, and managing cloud-based software and payments
systems, as well as for skilled legal and compliance and risk operations professionals. Competition for software developers, compliance and risk
management personnel, and other key employees in our industry and locations is intense and increasing and may be exacerbated in tight labor
markets. We may also face increased competition for personnel from other companies which adopt approaches to remote work that differ from
ours. In addition, the current regulatory environment related to immigration is uncertain, including with respect to the availability of H1-B and
other visas. If a new or revised visa program is implemented, it may impact our ability to recruit, hire, retain, or effectively collaborate with
qualified skilled personnel, including in the areas of AI and machine learning, and payment systems and risk management, which could
adversely impact our business, operating results, and financial condition. Many of the companies with which we compete for experienced
personnel have greater resources than we do and can frequently offer such personnel substantially greater compensation than we can offer. If
we fail to identify, attract, develop, and integrate new personnel, or fail to retain and motivate our current personnel, our growth prospects would
be adversely affected.
Future acquisitions, strategic investments, partnerships, collaborations, or alliances could be difficult to identify and integrate, divert
the attention of management, disrupt our business, dilute stockholder value, and adversely affect our operating results and financial
condition.
We have in the past and may in the future seek to acquire or invest in businesses, products, or technologies that we believe could
complement or expand our platform, enhance our technical capabilities, or otherwise offer growth opportunities. For example, in November 2022
we completed the acquisition of Finmark Financial, Inc. to augment our financial planning product offerings. However, we have limited
experience in acquiring other businesses, and we may not successfully identify desirable acquisition targets in the future. Moreover, an
acquisition, investment, or business relationship may not further our business strategy or result in the economic benefits or synergies as
expected or may result in unforeseen operating difficulties and expenditures, including disrupting our ongoing operations, diverting management
from their primary responsibilities, subjecting us to additional liabilities, increasing our expenses, and adversely impacting our business, financial
condition, and operating results.
In addition, the technology and information security systems and infrastructure of businesses we acquire may be underdeveloped or
subject to vulnerabilities, subjecting us to additional liabilities. We could incur significant costs related to the implementation of enhancements to
or the scaling of information security systems and infrastructure of acquired businesses and related to the remediation of any related security
breaches. If security, data protection, and information security measures in place at businesses we acquire are
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inadequate or breached, or are subject to cybersecurity attacks, or if any of the foregoing is reported or perceived to have occurred, our
reputation and business could be damaged and we could be subject to regulatory scrutiny, investigations, proceedings, and penalties. We may
also acquire businesses whose operations may not be fully compliant with all applicable law, including economic and trade sanctions and anti-
money laundering, counter-terrorist financing, and privacy laws, subjecting us to potential liabilities and requiring us to spend considerable time,
effort, and resources to address.
Moreover, we may acquire businesses whose management or compliance functions require significant investments to support current
and anticipated future product offerings, or that have underdeveloped internal control infrastructures or procedures or with respect to which we
discover significant deficiencies or material weaknesses. The costs that we may incur to implement or improve such functions, controls, and
procedures may be substantial and we could encounter unexpected delays and challenges related to such activity.
Given the complexity of our platform and the distinct interface and tools that we offer to our accounting firm partners and financial
institution partners, it may be critical that certain businesses or technologies that we acquire be successfully and fully integrated into our
platform. In addition, some acquisitions may require us to spend considerable time, effort, and resources to consummate and/or to integrate
employees from the acquired business into our teams, and acquisitions of companies in lines of business in which we lack expertise may require
considerable management time, oversight, and research before we see the desired benefit of such acquisitions. Therefore, we may be exposed
to unknown liabilities and the anticipated benefits of any acquisition, investment, or business relationship may not be realized, if, for example, we
fail to successfully integrate such acquisitions, or the technologies associated with such acquisitions, into our company. The challenges and
costs of integrating and achieving anticipated synergies and benefits of transactions, and the risk that the anticipated benefits of the proposed
transaction may not be fully realized or take longer to realize than expected, may be compounded where we attempt to integrate multiple
acquired businesses within similar timeframes, as was the case with the concurrent integration efforts related to our acquisitions of the Divvy and
Invoice2go businesses.
Acquisitions could also result in dilutive issuances of equity securities or the incurrence of debt, as well as unfavorable accounting
treatment and exposure to claims and disputes by third parties, including intellectual property claims. We also may not generate sufficient
financial returns to offset the costs and expenses related to any acquisitions. In addition, if an acquired business fails to meet our expectations,
our business, operating results, and financial condition may suffer.
If we fail to offer high-quality customer support, or if our support is more expensive than anticipated, our business and reputation
could suffer.
Our customers rely on our customer support services to resolve issues and realize the full benefits provided by our platform, as well as
to understand and fully utilize the growing suite of products we offer. A range of high-quality support options is critical for the renewal and
expansion of our subscriptions with existing customers: we provide customer support via chat, email, and phone through a combination of AI-
assisted interactions with the BILL Virtual Assistant as well as robust support from a highly trained staff of customer success personnel. If we do
not help our customers quickly resolve issues and provide effective ongoing support, or if our support personnel or methods of providing support
are insufficient to meet the needs of our customers, our ability to retain customers, increase adoption by our existing customers, and acquire
new customers could suffer, and our reputation with existing or potential customers could be harmed. If we are not able to meet the customer
support needs of our customers during the hours that we currently provide support, we may need to increase our support coverage or provide
additional support, which may reduce our profitability.
If we fail to adapt and respond effectively to rapidly changing technology, evolving industry standards, changing regulations, and
changing business needs, requirements, or preferences, our products may become less competitive.
The market for SMB financial software solutions is relatively new and subject to ongoing technological change, evolving industry
standards, payment methods, and changing regulations, as well as changing customer needs, requirements, and preferences. The success of
our business will depend, in part, on our ability to adapt and respond effectively to these changes on a timely basis, including launching new
products and services. In addition, the market for our spend and expense management solution is new and fragmented, and it
32

is uncertain whether we will achieve and sustain high levels of demand and market adoption. The success of any new product and service, or
any enhancements or modifications to existing products and services, depends on several factors, including the timely completion, introduction,
and market acceptance of such products and services, enhancements, and modifications. If we are unable to enhance our platform, add new
payment methods, or develop new products that keep pace with technological and regulatory change and achieve market acceptance, or if new
technologies emerge that are able to deliver competitive products and services at lower prices, more efficiently, more conveniently, or more
securely than our products, our business, operating results, and financial condition would be adversely affected. Furthermore, modifications to
our existing platform or technology will increase our research and development expenses. Any failure of our services to operate effectively with
existing or future network platforms and technologies could reduce the demand for our services, result in customer or spending business
dissatisfaction, and adversely affect our business.
If the prices we charge for our services are unacceptable to our customers, our operating results will be harmed.
We generate revenue by charging customers a fixed monthly rate per user for subscriptions as well as transaction fees. As the market
for our platform matures, or as new or existing competitors introduce new products or services that compete with ours, we may experience
pricing pressure and be unable to renew our agreements with existing customers or attract new customers at prices that are consistent with our
pricing model and operating budget. Our pricing strategy for new products we introduce and existing products we continue to offer may prove to
be unappealing to our customers, and our competitors could choose to bundle certain products and services competitive with ours. If this were to
occur, it is possible that we would have to change our pricing strategies or reduce our prices, which could harm our revenue, gross profits, and
operating results.
We typically provide service level commitments under our financial institution partner agreements. If we fail to meet these contractual
commitments, we could be obligated to provide credits or refunds for prepaid amounts related to unused subscription services or
face contract terminations, which could adversely affect our revenue.
Our agreements with our financial institution partners typically contain service level commitments evaluated on a monthly basis. If we are
unable to meet the stated service level commitments or suffer extended periods of unavailability for our platform, we may be contractually
obligated to provide these partners with service credits, up to 10% of the partner’s subscription fees for the month in which the service level was
not met. In addition, we could face contract terminations, in which case we would be subject to refunds for prepaid amounts related to unused
subscription services. Our revenue could be significantly affected if we suffer unexcused downtime under our agreements with our partners.
Further, any extended service outages could adversely affect our reputation, revenue, and operating results.
We may not be able to scale our business quickly enough to meet our customers’ growing needs, and if we are not able to grow
efficiently, our operating results could be harmed.
As usage of our platform grows and we sign additional partners, we will need to devote additional resources to improving and
maintaining our infrastructure and computer network and integrating with third-party applications to maintain the performance of our platform. In
addition, we will need to appropriately scale our internal business systems and our services organization, including customer support, risk and
compliance operations, and professional services, to serve our growing customer base.
Any failure of or delay in these efforts could result in service interruptions, impaired system performance, and reduced customer
satisfaction, resulting in decreased sales to new customers, lower subscription renewal rates by existing customers, the issuance of service
credits, or requested refunds, all of which could hurt our revenue growth. If sustained or repeated, these performance issues could reduce the
attractiveness of our platform to customers and could result in lost customer opportunities and lower renewal rates, any of which could hurt our
revenue growth, customer loyalty, and our reputation. Even if we are successful in these efforts to scale our business, they will be expensive and
complex, and require the dedication of significant management time and attention. We could also face inefficiencies or service disruptions as a
result of our efforts to scale our internal infrastructure. We cannot be sure that the expansion and improvements to our
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internal infrastructure will be effectively implemented on a timely basis, if at all, and such failures could adversely affect our business, operating
results, and financial condition.
Failure to effectively develop and expand our sales and marketing capabilities could harm our ability to increase our customer base
and achieve broader market acceptance of our products.
Our ability to increase our customer base and achieve broader market acceptance of our platform will depend to a significant extent on
our ability to expand our sales and marketing organizations, and to deploy our sales and marketing resources efficiently. Although we will adjust
our sales and marketing spend levels as needed in response to changes in the economic environment, we plan to continue expanding our direct-
to-SMB sales force as well as our sales force focused on identifying new partnership opportunities. We also dedicate significant resources to
sales and marketing programs, including digital advertising through services such as Google AdWords. The effectiveness and cost of our online
advertising has varied over time and may vary in the future due to competition for key search terms, changes in search engine use, and changes
in the search algorithms used by major search engines. These efforts will require us to invest significant financial and other resources.
In addition, our ability to broaden the spending business base for our BILL Spend and Expense offerings and achieve broader market
acceptance of these products will depend to a significant extent on the ability of our sales and marketing organizations to work together to drive
our sales pipeline and cultivate spending business and partner relationships to drive revenue growth. If we are unable to recruit, hire, develop,
and retain talented sales or marketing personnel, if our new sales or marketing personnel and partners are unable to achieve desired
productivity levels in a reasonable period of time, or if our sales and marketing programs are not effective, our ability to broaden our spending
business base and achieve broader market acceptance of our platform could be harmed. Moreover, our BILL Spend and Expense marketing
efforts depend significantly on our ability to call on our current spending businesses to provide positive references to new, potential spending
business customers. Given our limited number of long-term spending businesses, the loss or dissatisfaction of any spending business could
substantially harm our brand and reputation, inhibit the market adoption of our offering, and impair our ability to attract new spending businesses
and maintain existing spending businesses.
Our business and operating results will be harmed if our sales and marketing efforts do not generate significant increases in revenue.
We may not achieve anticipated revenue growth from expanding our sales force if we are unable to hire, develop, integrate, and retain talented
and effective sales personnel, if our new and existing sales personnel are unable to achieve desired productivity levels in a reasonable period of
time, or if our sales and marketing programs and advertising are not effective.
We currently handle cross-border payments and plan to expand our payments offerings to new customers and to make payments to
new countries, creating a variety of operational challenges.
A component of our growth strategy involves our cross-border payments product and, ultimately, expanding our operations
internationally. Although we do not currently offer our payments products to customers outside the U.S., starting in 2018, we introduced cross-
border payments, and now, working with two international payment services, we offer our U.S.-based customers the ability to disburse funds to
over 130 countries. We are continuing to adapt to and develop strategies to address payments to new countries. However, there is no guarantee
that such efforts will have the desired effect.
Our cross-border payments product and international expansion strategy involve a variety of risks, including:
•
complying with financial regulations and our ability to comply and obtain any relevant licenses in applicable countries or
jurisdictions;
•
currency exchange rate fluctuations and our cross-border payments providers' ability to provide us favorable currency exchange
rates, which may impact our revenues and expenses;
•
reduction or cessation in cross-border trade resulting from government sanctions, trade tariffs or restrictions, other trade
regulations or strained international relations;
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•
potential application of more stringent regulations relating to AI, environmental and social matters, privacy, information
protection, and data security, and the authorized use of, or access to, commercial and personal information;
•
sanctions imposed by applicable government authorities or jurisdictions, such as OFAC, or comparable authorities in other
countries;
•
exposure to liabilities under anti-corruption and anti-money laundering laws, including the U.S. Foreign Corrupt Practices Act
(FCPA), U.S. bribery laws, the UK Bribery Act, and similar laws and regulations in other jurisdictions;
•
unexpected changes in tax laws; and
•
cessation of business of a cross-border payment service provider or other limitation or inability of a cross-border payment
service provider to make payments into certain countries, including for the reasons set forth above.
If we invest substantial time and resources to further expand our cross-border payments offering and are unable to do so successfully
and in a timely manner, our business and operating results may suffer.
A substantial portion of our revenue is derived from interchange fees, which exposes us to potential variability in income and other
risks.
Certain of our products, including our BILL Divvy Corporate Card and our virtual card products, generate revenue primarily from
interchange fees paid by the supplier accepting the cards for purchase transactions. Interchange fees comprise a substantial portion of our total
revenue. The amount of interchange fees we earn is highly dependent upon the interchange rates set by the third-party card networks and, from
time to time, card networks change the interchange fees and assessments they charge for transactions processed using their networks. In
addition, interchange fees are the subject of intense legal and regulatory scrutiny and competitive pressures in the electronic payments industry.
For example, in March 2024, Visa and Mastercard reached a proposed settlement to pending antitrust litigation that would have provided
savings to merchants by reducing interchange fees on card transactions by setting a five-year cap on interchange fee rates and permitting
merchants to pass along surcharges for credit card use to cardholders or reject cards altogether, among other changes. This proposed
settlement was subsequently rejected by the court in June 2024 and the matter may proceed to trial. While the impact of this litigation on our
business remains unclear, any restrictions imposed by a judgment of the court or one or more new settlements may reduce the amount of
interchange fees we receive from transactions using our card products, which could negatively impact our revenues. In addition, if customers are
deterred or prevented from using our card products as a result of merchant policies, new surcharges or reduced attractiveness of rewards
programs, our business, financial condition, and operating results could be adversely impacted.
Interchange fees generally involve a variety of risks, including:
•
fluctuations due to the variability of card acceptance practices at supplier locations, and the resulting effect on our revenue;
•
changes in card network interchange rates or rules which could dissuade new and existing card-accepting suppliers from
continuing to accept card payments;
•
unexpected compliance and risk management imposed by the card networks or resulting from changes in regulation;
•
declines in the number of active card-accepting suppliers due to concerns about cost or operational complexity; and
•
unexpected changes in card acceptance or card issuing rules which may impact our ability to offer this payment product.
Any of these developments could adversely affect our business, financial condition, and operating results.
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If we fail to maintain and enhance our brands, our ability to expand our customer base will be impaired and our business, operating
results, and financial condition may suffer.
We believe that maintaining and enhancing our brands is important to support the marketing and sale of our existing and future products
to new customers and partners and to expand sales of our platforms to new and existing customers and partners. Successfully maintaining and
enhancing our brands will depend largely on the effectiveness of our marketing and demand generation efforts, our ability to provide reliable
products that continue to meet the needs of our customers at competitive prices, our ability to maintain our customers’ trust, our ability to
continue to develop new functionality and products, and our ability to successfully differentiate our platform and products from competitive
products and services. Our brand promotion activities may not generate customer awareness or yield increased revenue, and even if they do,
any increased revenue may not offset the expenses we incur in building our brand. In the fall of 2023, we began phasing out the Divvy brand and
renamed our spend and expense products to feature the BILL name. If this rebranding transition is unsuccessful, or if we fail to successfully
promote and maintain our brands generally, our business could suffer. In addition, our ability to protect our BILL brand is limited as a result of its
descriptive nature.
Changes to payment card networks rules or fees could harm our business.
We are required to comply with the Mastercard, American Express, and Visa payment card network operating rules applicable to our
card products. We have agreed to reimburse certain service providers for any fines they are assessed by payment card networks as a result of
any rule violations by us. We may also be directly liable to the payment card networks for rule violations. The payment card networks set and
interpret the card operating rules. The payment card networks could adopt new operating rules or interpret or reinterpret existing rules that we or
our processors might find difficult or even impossible to follow, or costly to implement. We also may seek to introduce other card-related products
in the future, which would entail compliance with additional operating rules. As a result of any violations of rules, new rules being implemented,
or increased fees, we could be hindered or lose our ability to provide our card products, which would adversely affect our business. In addition,
we are contractually obligated to comply with card network rules as a card program manager. As a result of any violations of these rules or new
rules being implemented, we could lose our ability or rights to act as a card program manager.
We incurred certain costs in connection with a reduction in force announced in the second quarter of fiscal 2024, and the reduction in
force may result in unanticipated costs or consequences.
During the second quarter of fiscal 2024, we announced a reduction in force (RIF) impacting approximately 15% of our global workforce
and the closure of our Sydney, Australia office. In connection with the RIF, we have incurred and may continue to incur additional costs in the
near term, including cash expenditures related to severance payments, certain retention payments, employee benefits and employee transition
costs, as well as non-cash charges for stock-based compensation expense. The RIF may result in other unintended consequences, including
employee attrition beyond our intended reduction in force, damage to our corporate culture and decreased employee morale among our
remaining employees, diversion of management attention, adverse effects to our reputation as an employer, loss of institutional knowledge and
expertise (particularly as it relates to our Invoice2Go solutions), and potential failure or delays to meet operational and growth targets due to the
loss of qualified employees. If we experience any of these adverse consequences, the RIF may not achieve its intended benefits, or the benefits,
even if achieved, may not be adequate to meet our long-term profitability and operational expectations, which could adversely affect our
business, operating results and financial condition.
We may require additional capital to support the growth of our business, and this capital might not be available on acceptable terms, if
at all.
We have funded our operations since inception primarily through equity and debt financings, sales of subscriptions to our products,
usage-based transaction fees and interest earned on customer funds. We cannot be certain when or if our operations will generate sufficient
cash to fully fund our ongoing operations or the growth of our business. We intend to continue to make investments to support our business,
which may require us to engage in equity or debt financings to secure additional funds. We may also seek to raise additional capital from equity
or debt financings on an opportunistic basis when we believe there are suitable opportunities for doing so. Additional financing may not be
available on terms favorable to us, if at all. If adequate funds are not available on acceptable terms, we may be unable to invest in future growth
opportunities, which could harm
36

our business, operating results, and financial condition. If we incur additional debt, the debt holders would have rights senior to holders of
common stock to make claims on our assets, and the terms of any debt could restrict our operations, including our ability to pay dividends on our
common stock. Furthermore, if we issue additional equity securities, including in connection with merger and acquisition transactions,
stockholders will experience dilution. In addition, new equity securities could have rights senior to those of our common stock. In recent periods,
market interest rates have increased and the trading prices for our common stock and other technology companies have been highly volatile,
which may reduce our ability to access capital on favorable terms or at all. More recently, credit and capital markets have been impacted by
instability in the U.S. banking system. In addition, a recession or depression, high inflation, or other sustained adverse market event could
materially and adversely affect our business and the value of our common stock. Because our decision to issue securities in the future will
depend on numerous considerations, including factors beyond our control, we cannot predict or estimate the amount, timing, or nature of any
future issuances of debt or equity securities. As a result, our stockholders bear the risk of future issuances of debt or equity securities reducing
the value of our common stock and diluting their interests.
Our ability to use our net operating losses to offset future taxable income may be subject to certain limitations.
As of June 30, 2024, we had net operating loss (NOL) carryforwards of approximately $1.2 billion, $1.0 billion, and $134.9 million for
federal, state, and foreign tax purposes, respectively, that are available to reduce future taxable income. If not utilized, the state NOL
carryforwards will begin to expire in 2024. As of June 30, 2024, the federal and foreign NOL carryforwards do not expire and will carry forward
indefinitely until utilized. As of June 30, 2024, we also had research and development tax credit carryforwards of approximately $76.5 million and
$53.1 million for federal and state tax purposes, respectively. If not utilized, the federal tax credits will expire at various dates beginning in 2041.
The majority of the state tax credits do not expire and will carry forward indefinitely until utilized. In general, under Sections 382 and 383 of the
U.S. Internal Revenue Code of 1986, as amended (the Code), a corporation that undergoes an “ownership change” is subject to limitations on its
ability to utilize its pre-change NOLs and other tax attributes, such as research tax credits, to offset future taxable income or income tax. If it is
determined that we have in the past experienced an ownership change, or if we undergo one or more ownership changes as a result of future
transactions in our stock, then our ability to utilize NOLs and other pre-change tax attributes could be limited by Sections 382 and 383 of the
Code. Future changes in our stock ownership, many of which are outside of our control, could result in an ownership change under Sections 382
or 383 of the Code. Furthermore, our ability to utilize NOLs of companies that we may acquire in the future may be subject to limitations. For
these reasons, we may not be able to utilize a material portion of the NOLs, even if we were to achieve profitability. In addition, any future
changes in tax laws could impact our ability to utilize NOLs in future years and may result in greater tax liabilities than we would otherwise incur
and adversely affect our cash flows and financial position.
We could be required to collect additional sales taxes or be subject to other tax liabilities that may increase the costs our customers
would have to pay for our offering and adversely affect our operating results.
The vast majority of states have considered or adopted laws that impose tax collection obligations on out-of-state companies. States
where we have nexus may require us to calculate, collect, and remit taxes on sales in their jurisdiction. Additionally, the U.S. Supreme Court's
2018 ruling in South Dakota v. Wayfair, Inc. et al (Wayfair) allowed states to require online sellers to collect and remit sales and use tax despite
not having a physical presence in the buyer’s state. In response to Wayfair, or otherwise, states or local governments may enforce laws requiring
us to calculate, collect, and remit taxes on sales in their jurisdictions. We may be obligated to collect and remit sales and use taxes in states
where we have not collected and remitted sales and use taxes. A successful assertion by one or more states requiring us to collect taxes where
we historically have not or presently do not do so could result in substantial tax liabilities, including taxes on past sales, as well as penalties and
interest. The imposition by state governments or local governments of sales tax collection obligations on out-of-state sellers could also create
additional administrative burdens for us, put us at a perceived competitive disadvantage if they do not impose similar obligations on our
competitors, and decrease our future sales, which could adversely affect our business and operating results.
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Changes in our effective tax rate or tax liability may adversely affect our operating results.
Our effective tax rate could increase due to several factors, including:
•
changes in the relative amounts of income before taxes in the various U.S. and international jurisdictions in which we operate
due to differing statutory tax rates in various jurisdictions;
•
changes in tax laws, tax treaties, and regulations or the interpretation of them, including the 2017 Tax Act as modified by the
CARES Act, and the Inflation Reduction Act of 2022;
•
changes to our assessment about our ability to realize our deferred tax assets that are based on estimates of our future results,
the prudence and feasibility of possible tax planning strategies, and the economic and political environments in which we do
business;
•
the outcome of current and future tax audits, examinations, or administrative appeals; and
•
limitations or adverse findings regarding our ability to do business in some jurisdictions.
Any of these developments could adversely affect our operating results.
We use artificial intelligence in our business, and challenges with properly managing its use could result in reputational harm,
competitive harm, and legal liability, and adversely affect our results of operations.
We currently leverage AI into certain aspects of our platform, such as prepopulating invoices based on the historical behavior of
businesses using our solutions and aiding our evaluation of businesses' creditworthiness to offer them and their counterparties expedited means
of payment. Moving forward, we anticipate that AI will become increasingly important to our platform. Our competitors and other third parties may
incorporate AI into their products and offerings more quickly or more successfully than us, which could impair our ability to compete effectively
and adversely affect our results of operations. Additionally, if the content, analyses, or recommendations that AI applications assist in producing
are or are alleged to be inaccurate, deficient, or biased, our business, financial condition, and results of operations may be adversely affected.
Furthermore, the integration of third-party AI models with our products and services may rely, in part, on certain safeguards implemented by the
third-party developers of the underlying AI models, including those related to the accuracy, bias, and other variables of the data, and these
safeguards may be insufficient. The use of AI applications has resulted in, and may in the future result in, cybersecurity incidents that implicate
the personal data of customers analyzed within such applications. Any such cybersecurity incidents related to our use of AI applications to
analysis personal data could adversely affect our reputation and results of operations. AI also presents emerging ethical issues and if our use of
AI becomes controversial, we may experience brand or reputational harm, competitive harm, or legal liability. Legislation that would govern the
development or use of AI is under consideration in the U.S. at the state and local level, as well as internationally. As a result, the ability to use
artificial intelligence and machine learning may be constrained by current or future laws, regulatory or self-regulatory requirements. The rapid
evolution of AI, including potential government regulation of AI and it various uses, will require significant resources to develop, test and maintain
our platform, offerings, services, and features to help us implement AI ethically in order to minimize unintended, harmful impact.
Natural catastrophic events, pandemics, and man-made problems such as power-disruptions, computer viruses, data security
breaches, war, and terrorism may disrupt our business.
Natural disasters, pandemics such as the COVID-19 pandemic, other catastrophic events, and man-made problems, such as terrorism,
war, or economic or trade sanctions related to war or other geopolitical conflicts, may cause damage or disruption to our operations, international
commerce, and the global economy, and thus could harm our business. We have a large employee presence in the San Francisco Bay Area in
California, Draper, Utah, and Houston, Texas, and our data centers are located in California and Arizona. The west coast of the U.S. contains
active earthquake zones and is subject to frequent wildfire outbreaks and the Houston area frequently experiences significant hurricanes. In the
event of a major earthquake, hurricane, or catastrophic event such as fire, flooding, power loss, telecommunications failure, vandalism, cyber-
attack, war, or terrorist attack, we may be unable to continue our operations and may endure system interruptions, reputational harm, delays in
our application development, lengthy interruptions in our products, breaches of data security, and loss of critical data, all of which could harm our
business, operating results, and financial condition. In addition, data centers depend on predictable and reliable energy and networking
capabilities, which could be affected by a variety of factors, including climate change.
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Additionally, as computer malware, viruses, and computer hacking, fraudulent use attempts, and phishing attacks have become more
prevalent, we, and third parties upon which we rely, face increased risk in maintaining the performance, reliability, security, and availability of our
solutions and related services and technical infrastructure to the satisfaction of our customers. Any computer malware, viruses, computer
hacking, fraudulent use attempts, phishing attacks, or other data security breaches related to our network infrastructure or information
technology systems or to computer hardware we lease from third parties, could, among other things, harm our reputation and our ability to retain
existing customers and attract new customers.
In addition, the insurance we maintain may be insufficient to cover our losses resulting from disasters, cyber-attacks, or other business
interruptions, and any incidents may result in loss of, or increased costs of, such insurance.
If we fail to maintain an effective system of disclosure controls and internal control over financial reporting, our ability to produce
timely and accurate financial statements or comply with applicable laws and regulations could be impaired.
We are subject to the reporting requirements of the Exchange Act, the Sarbanes-Oxley Act of 2002 (Sarbanes-Oxley), the Dodd-Frank
Wall Street Reform and Consumer Protection Act of 2010, the listing requirements of the New York Stock Exchange (NYSE), and other
applicable securities rules and regulations. Compliance with these rules and regulations will increase our legal and financial compliance costs,
make some activities more difficult, time consuming, or costly, and increase demand on our systems and resources. The Exchange Act requires,
among other things, that we file annual, quarterly, and current reports with respect to our business and operating results. Sarbanes-Oxley
requires, among other things, that we maintain effective disclosure controls and procedures and internal control over financial reporting. It may
require significant resources and management oversight to maintain and, if necessary, improve our disclosure controls and procedures and
internal control over financial reporting to meet this standard. As a result, management’s attention may be diverted from other business
concerns, which could adversely affect our business and operating results. Although we have already hired additional employees to comply with
these requirements, we may need to hire more employees in the future or engage outside consultants, which would increase our costs and
expenses.
We are required, pursuant to Section 404 of Sarbanes-Oxley (Section 404), to furnish a report by management on, among other things,
the effectiveness of our internal control over financial reporting. Effective internal control over financial reporting is necessary for us to provide
reliable financial reports and, together with adequate disclosure controls and procedures, are designed to prevent fraud. Any failure to implement
required new or improved controls, or difficulties encountered in their implementation, could cause us to fail to meet our reporting obligations.
Ineffective internal controls could also cause investors to lose confidence in our reported financial information, which could have a negative
effect on the trading price of our common stock.
This assessment needs to include disclosure of any material weaknesses identified by our management in our internal control over
financial reporting, as well as a statement that our independent registered public accounting firm has issued an opinion on the effectiveness of
our internal control over financial reporting. Section 404(b) of the Sarbanes-Oxley Act requires our independent registered public accounting firm
to annually attest to the effectiveness of our internal control over financial reporting, which has, and will continue to, require increased costs,
expenses, and management resources. An independent assessment of the effectiveness of our internal controls could detect problems that our
management’s assessment might not. Undetected material weaknesses in our internal controls could lead us to restate our financial statements,
which could cause investors to lose confidence in our reported financial information, have a negative effect on the trading price of our common
stock, and result in additional costs to remediate such material weaknesses. We are required to disclose changes made in our internal control
and procedures on a quarterly basis. To comply with the requirements of being a public company, we may need to undertake various actions,
such as implementing new internal controls and procedures and hiring accounting or internal audit staff. If we are unable to assert that our
internal control over financial reporting is effective, or if our independent registered public accounting firm issues an adverse opinion on the
effectiveness of our internal control, we could lose investor confidence in the accuracy and completeness of our financial reports, which could
cause the price of our common stock to decline, and we may be subject to investigation or sanctions by the SEC. In addition, if we are unable to
continue to meet these requirements, we may not be able to remain listed on the NYSE.
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Our reported financial results may be adversely affected by changes in accounting principles generally accepted in the U.S.
U.S. generally accepted accounting principles (GAAP) is subject to interpretation by the Financial Accounting Standards Board (FASB),
the SEC, and various bodies formed to promulgate and interpret appropriate accounting principles. A change in these principles or
interpretations could have a significant effect on our reported operating results and financial condition and could affect the reporting of
transactions already completed before the announcement of a change.
If our estimates or judgments relating to our critical accounting policies prove to be incorrect, our operating results could be
adversely affected.
The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect
the amounts reported in the consolidated financial statements and accompanying notes. We base our estimates on historical experience and on
various other assumptions that we believe to be reasonable under the circumstances, as provided in the section titled “Management’s
Discussion and Analysis of Financial Condition and Operating Results—Critical Accounting Estimates.” The results of these estimates form the
basis for making judgments about the carrying values of assets, liabilities, and equity, and the amount of revenue and expenses that are not
readily apparent from other sources. Significant estimates and judgments may involve the variable consideration used in revenue recognition for
certain contracts, determination of useful lives of long-lived intangible assets, present value estimation of operating lease liabilities, the estimate
of expected credit losses on accounts receivable, acquired card receivables and loans held for investment, accrual for rewards, inputs used to
value certain stock-based compensation awards, benefit period to amortize deferred costs and valuation of income taxes. Our operating results
may be adversely affected if our assumptions change or if actual circumstances differ from those in our assumptions, which could cause our
operating results to fall below the expectations of securities analysts and investors, resulting in a decline in the trading price of our common
stock.
Our estimates of market opportunity and forecasts of market growth may prove to be inaccurate, and even if the market in which we
compete achieves the forecasted growth, our business could fail to grow at similar rates, if at all.
Market opportunity estimates and growth forecasts, including those we have generated ourselves, are subject to significant uncertainty
and are based on assumptions and estimates that may not prove to be accurate. The variables that go into the calculation of our market
opportunity are subject to change over time, and there is no guarantee that any particular number or percentage of addressable users or
companies covered by our market opportunity estimates will purchase our products at all or generate any particular level of revenue for us. Any
expansion in the markets in which we operate depends on a number of factors, including the cost, performance, and perceived value associated
with our platforms and those of our competitors. Even if the markets in which we compete meet the size estimates and growth forecasted, our
business could fail to grow at similar rates, if at all. Our growth is subject to many factors, including our success in implementing our business
strategy, which is subject to many risks and uncertainties. Accordingly, our forecasts of market growth should not be taken as indicative of our
future growth.
We rely on assumptions and estimates to calculate certain of our performance metrics, and real or perceived inaccuracies in such
metrics may harm our reputation and negatively affect our business.
We calculate and track certain customer and other performance metrics with internal tools, which are not independently verified by any
third party. While we believe our metrics are reasonable estimates of our customer base and payment and transaction volumes for the applicable
period of measurement, the methodologies used to measure these metrics require significant judgment and may be susceptible to algorithm or
other technical errors. For example, the accuracy and consistency of our performance metrics may be impacted by changes to internal
assumptions regarding how we account for and track customers, limitations on system implementations, and limitations on the ability of third-
party tools to match our database. If the internal tools we use to track these metrics undercount or overcount performance or contain algorithmic
or other technical errors, the data we report may not be accurate. In addition, limitations or errors with respect to how we measure data (or the
data that we measure) may affect our understanding of certain details of our business, which could affect our longer-term strategies. Further, as
our business develops, we may revise or cease
40

reporting certain metrics if we determine that such metrics are no longer accurate or appropriate measures of our performance. If our
performance metrics are not accurate representations of our business, customer base, or payment or transaction volumes, if we discover
material inaccuracies in our metrics, or if the metrics we rely on to track our performance do not provide an accurate measurement of our
business, our reputation may be harmed, we may be subject to legal or regulatory actions, and our business, operating results, financial
condition, and prospects could be adversely affected.
Any future litigation against us could be costly and time-consuming to defend.
We have in the past and may in the future become subject to legal proceedings and claims that arise in the ordinary course of business,
such as claims brought by our customers in connection with commercial disputes, employment claims made by our current or former employees,
or claims for reimbursement following misappropriation of customer data. Litigation might result in substantial costs and may divert
management’s attention and resources, which might seriously harm our business, overall financial condition, and operating results. Insurance
might not cover such claims, might not provide sufficient payments to cover all the costs to resolve one or more such claims, and might not
continue to be available on terms acceptable to us. A claim brought against us that is uninsured or under-insured could result in unanticipated
costs, thereby reducing our operating results and leading analysts or potential investors to reduce their expectations of our performance, which
could reduce the trading price of our stock.
If we cannot maintain our company culture as we grow, our success and our business may be harmed.
We believe our culture has been a key contributor to our success to date and that the critical nature of the platform that we provide
promotes a sense of greater purpose and fulfillment in our employees. Inorganic growth through mergers and acquisitions may pose significant
challenges to assimilating the company cultures of acquired companies. Any failure to preserve our culture could negatively affect our ability to
retain and recruit personnel, which is critical to our growth, and to effectively focus on and pursue our corporate objectives. As we grow and
develop the infrastructure of a public company, we may find it difficult to maintain these important aspects of our culture. If we fail to maintain our
company culture, our business and competitive position may be adversely affected.
We are exposed to foreign currency exchange risk relating to our Australian operations.
We are exposed to foreign currency exchange risk relating to our Australian operations and Australian subsidiary. A change in foreign
currency exchange rates, particularly in Australian dollars to U.S. dollars, can affect our financial results due to transaction gains or losses
related to the remeasurement of certain monetary asset and monetary liability balances that are denominated in currencies other than U.S.
dollars, which is the functional currency of our Australian subsidiary. In addition, we expect our exposure to foreign currency rate risks in the
future to increase as our international operations increase.
Risks Related to Government Regulation and Privacy Matters
Payments and other financial services-related regulations and oversight are material to our business. Our failure to comply could
materially harm our business.
The local, state, and federal laws, rules, regulations, licensing requirements, and industry standards that govern our business include, or
may in the future include, those relating to banking, deposit-taking, cross-border and domestic money transmission, foreign exchange, payments
services (such as licensed money transmission, payment processing, and settlement services), lending, anti-money laundering, combating
terrorist financing, escheatment, international sanctions regimes, and compliance with the Payment Card Industry Data Security Standard, a set
of requirements designed to ensure that all companies that process, store, or transmit payment card information maintain a secure environment
to protect spending business data. In addition, Divvy is required to maintain loan brokering or servicing licenses in a number of U.S. states in
which it conducts business and is contractually obligated to comply with federal consumer protection laws and regulations, as well as card
network rules as a card program manager. These laws, rules, regulations, licensing schemes, and standards are enforced by multiple authorities
and governing bodies in the U.S., including the Department of the Treasury, the Consumer Financial Protection Bureau, the SEC, self-regulatory
organizations, and numerous state and local agencies. As we expand into new jurisdictions, the number of foreign laws, rules, regulations,
licensing schemes, and standards governing our business will expand as well. In addition, as our
41

business and products continue to develop and expand, we may become subject to additional laws, rules, regulations, licensing schemes, and
standards. We may not always be able to accurately predict the scope or applicability of certain laws, rules, regulations, licensing schemes, or
standards to our business, particularly as we expand into new areas of operations, which could have a significant negative effect on our existing
business and our ability to pursue future plans.
Several of our subsidiaries maintain licenses to operate in regulated businesses in U.S. states and other countries. Our subsidiary,
Bill.com, LLC, maintains licenses, as applicable, to operate as a money transmitter (or its equivalent) in the U.S., the District of Columbia, the
Commonwealth of Puerto Rico, and, to the best of our knowledge, in all the states where such licensure or registration is required for our
business. In addition, our subsidiary, Bill.com Canada, LLC is a Foreign Money Services Business in Canada and the regulations applicable to
our activity in Canada are enforced by FINTRAC and Quebec’s Financial Markets Authority. As a licensed money transmitter in the U.S., we are
subject to obligations and restrictions with respect to the investment of customer funds, reporting requirements, bonding requirements, minimum
capital requirements, and examinations by state and federal regulatory agencies concerning various aspects of our business. As a licensed
Foreign Money Services business in Canada, we are subject to Canadian compliance regulations applicable to money movement and sanctions
requirements. In addition, our DivvyPay, LLC subsidiary holds brokering and servicing licenses required in connection with our BILL Divvy
Corporate Card offering, and certain of our other subsidiaries hold loan brokering and servicing licenses as well.
Evaluation of our compliance efforts in the U.S. and Canada, as well as questions as to whether and to what extent our products and
services are considered money transmission, are matters of regulatory interpretation and could change over time. In the past, we have been
subject to fines and other penalties by regulatory authorities for violations of state money transmission laws. Regulators and third-party auditors
have also identified gaps in our anti-money laundering and sanctions program, which we have addressed through remediation processes. In the
future, as a result of the regulations applicable to our business, we could be subject to investigations and resulting liability, including
governmental fines, restrictions on our business, or other sanctions, and we could be forced to cease conducting certain aspects of our business
with residents of certain jurisdictions, be forced to change our business practices in certain jurisdictions, or be required to obtain additional
licenses or regulatory approvals. There can be no assurance that we will be able to obtain or maintain any such licenses, and, even if we were
able to do so, there could be substantial costs and potential product changes involved in maintaining such licenses, which could have a material
and adverse effect on our business. In addition, there are substantial costs and potential product changes involved in maintaining and renewing
such licenses, certifications, and approvals, and we could be subject to fines or other enforcement action if we are found to violate disclosure,
reporting, anti-money laundering, capitalization, corporate governance, or other requirements of such licenses. These factors could impose
substantial additional costs, involve considerable delay to the development or provision of our products or services, require significant and costly
operational changes, or prevent us from providing our products or services in any given market.
Government agencies may impose new or additional rules on money transmission, including regulations that:
•
prohibit, restrict, and/or impose taxes or fees on money transmission transactions in, to, or from certain countries or with certain
governments, individuals, and entities;
•
impose additional customer and spending business identification and customer or spending business due diligence
requirements;
•
impose additional reporting or recordkeeping requirements, or require enhanced transaction monitoring;
•
limit the types of entities capable of providing money transmission services, or impose additional licensing or registration
requirements;
•
impose minimum capital or other financial requirements;
•
limit or restrict the revenue that may be generated from money transmission, including revenue from interest earned on
customer funds, transaction fees, and revenue derived from foreign exchange;
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•
require enhanced disclosures to our money transmission customers;
•
require the principal amount of money transmission originated in a country to be invested in that country or held in trust until
paid;
•
limit the number or principal amount of money transmission transactions that may be sent to or from a jurisdiction, whether by an
individual or in the aggregate; and
•
restrict or limit our ability to process transactions using centralized databases, for example, by requiring that transactions be
processed using a database maintained in a particular country or region.
Our business is subject to extensive government regulation and oversight. Our failure to comply with extensive, complex,
overlapping, and frequently changing rules, regulations, and legal interpretations could materially harm our business.
Our success and increased visibility may result in increased regulatory oversight and enforcement and more restrictive rules and
regulations that apply to our business. We are subject to a wide variety of local, state, federal, and international laws, rules, regulations, licensing
schemes, and industry standards in the U.S. and in other countries in which we operate and in many of the countries in which Invoice2go has
subscribers. These laws, rules, regulations, licensing schemes, and standards govern numerous areas that are important to our business. In
addition to the payments and financial services-related regulations, and the privacy, data protection, and information security-related laws
described elsewhere in this "Risk Factors" section our business is also subject to, without limitation, rules and regulations applicable to:
securities, labor and employment, immigration, competition, and marketing and communications practices. Laws, rules, regulations, licensing
schemes, and standards applicable to our business are subject to change and evolving interpretations and application, including by means of
legislative changes and/or executive orders, and it can be difficult to predict how they may be applied to our business and the way we conduct
our operations, particularly as we introduce new products and services and expand into new jurisdictions. We may not be able to respond quickly
or effectively to regulatory, legislative, and other developments, and these changes may in turn impair our ability to offer our existing or planned
features, products, and services and/or increase our cost of doing business. For example, the State of California has adopted new climate-
related disclosure requirements, and compliance with such rules could require significant effort and resources. Similarly, the SEC recently
adopted climate-related disclosure rules, the effectiveness of which the SEC stayed voluntarily pending the completion of a judicial review in the
United States Court of Appeals for the Eighth Circuit. To the extent these rules become effective, our efforts to comply could require significant
expenditures.
Although we have a compliance program focused on the laws, rules, regulations, licensing schemes, and industry standards that we
have assessed as applicable to our business and we are continually investing more in this program, there can be no assurance that our
employees or contractors will not violate such laws, rules, regulations, licensing schemes, and industry standards. Any failure or perceived failure
to comply with existing or new laws, rules, regulations, licensing schemes, industry standards, or orders of any governmental authority (including
changes to or expansion of the interpretation of those laws, regulations, standards, or orders), may:
•
subject us to significant fines, penalties, criminal and civil lawsuits, license suspension or revocation, forfeiture of significant
assets, audits, inquiries, whistleblower complaints, adverse media coverage, investigations, and enforcement actions in one or
more jurisdictions levied by federal, state, local, or foreign regulators, state attorneys general, and private plaintiffs who may be
acting as private attorneys general pursuant to various applicable federal, state, and local laws;
•
result in additional compliance and licensure requirements;
•
increase regulatory scrutiny of our business; and
•
restrict our operations and force us to change our business practices or compliance program, make product or operational
changes, or delay planned product launches or improvements.
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The complexity of U.S. federal and state regulatory and enforcement regimes, coupled with the scope of our international operations and
the evolving regulatory environment, could result in a single event giving rise to many overlapping investigations and legal and regulatory
proceedings by multiple government authorities in different jurisdictions.
Further, in June 2024, the U.S. Supreme Court reversed its longstanding approach under the Chevron doctrine, which provided for
judicial deference to regulatory agencies. As a result of this decision, we cannot be sure whether there will be increased challenges to existing
agency regulations or how lower courts will apply the decision in the context of other regulatory schemes without more specific guidance from
the U.S. Supreme Court. For example, the U.S. Supreme Court's decision could significantly impact consumer protection, advertising, privacy,
artificial intelligence, anti-corruption and anti-money laundering practices and other regulatory regimes with which we are required to comply. Any
such regulatory developments could result in uncertainty about and changes in the ways such regulations apply to us, and may require
additional resources to ensure our continued compliance.
Any of the foregoing could, individually or in the aggregate, harm our reputation as a trusted provider, damage our brands and business,
cause us to lose existing customers, prevent us from obtaining new customers, require us to expend significant funds to remedy problems
caused by breaches and to avert further breaches, expose us to legal risk and potential liability, and adversely affect our business, operating
results, and financial condition.
We are subject to governmental regulation and other legal obligations, particularly those related to privacy, data protection, and
information security, and our actual or perceived failure to comply with such obligations could harm our business, by resulting in
litigation, fines, penalties, or adverse publicity and reputational damage that may negatively affect the value of our business and
decrease the price of our common stock. Compliance with such laws could also result in additional costs and liabilities to us or inhibit
sales of our products.
Our customers, their suppliers, and other users store personal and business information, financial information, and other sensitive
information on our platform. In addition, we receive, store, and process personal and business information and other data from and about actual
and prospective customers and users, in addition to our employees and service providers. Our handling of data is subject to a variety of laws
and regulations, including regulation by various government agencies, such as the FTC, and various state, local, and foreign agencies. Our data
handling also is subject to contractual obligations and industry standards.
The U.S. federal and various state and foreign governments have adopted or proposed limitations on the collection, distribution, use,
and storage of data relating to individuals and businesses, including the use of contact information and other data for marketing, advertising, and
other communications with individuals and businesses. In the U.S., various laws and regulations apply to the collection, processing, disclosure,
and security of certain types of data, including the Gramm Leach Bliley Act (GLBA) and state laws relating to privacy and data security. GLBA
requires financial institutions to explain their information sharing practices to their customers and to safeguard sensitive data. Additionally, the
FTC and many state attorneys general are interpreting federal and state consumer protection laws as imposing standards for the online
collection, use, dissemination, and security of data. For example, the California Consumer Privacy Act (CCPA), which broadly defines personal
information, gives California residents expanded privacy rights and protections, including the right to opt out of certain personal information
sharing, the use of “sensitive personal information,” and the use of personal information for automated decision-making or targeted advertising
and provides for civil penalties for violations and a private right of action for data breaches. Many aspects of the CCPA remain unclear, and its
full impact on our business and operations remains uncertain. Following the lead of California, over a third of U.S. states, including Colorado,
Virginia, and Texas have enacted laws similar to the CCPA and several other states are considering enacting similarly comprehensive consumer
privacy laws as well. Accordingly, the laws and regulations relating to privacy, data protection, and information security are evolving, can be
subject to significant change, and may result in ever-increasing regulatory and public scrutiny and escalating levels of enforcement and
sanctions.
In addition, several foreign countries and governmental bodies, including the European Union (EU) and the United Kingdom (UK), have
laws and regulations dealing with the handling and processing of personal information, which in certain cases are more restrictive than those in
the U.S. Laws and regulations in these
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jurisdictions apply broadly to the collection, use, storage, disclosure, and security of various types of data, including data that identifies or may be
used to identify an individual, such as names, email addresses, and internet protocol addresses. Our current and prospective service offerings
subject us to the GDPR, Australian and Canadian privacy laws, and the privacy laws of many other foreign jurisdictions. Such laws and
regulations may be modified or subject to new or different interpretations, and new laws and regulations may be enacted in the future.
For example, the GDPR imposes stringent operational requirements for controllers and processors of personal data of individuals within
the European Economic Area and the UK, respectively, and non-compliance can trigger robust regulatory enforcement and fines of up to the
greater of €20 million or 4% of the annual global revenues. Among other requirements, GDPR regulates transfers of personal data to third
countries that have not been found to provide adequate protection to such personal data, including the United States. The efficacy and longevity
of current transfer mechanisms between the EU or the UK and the United States remains uncertain. Violations of the GDPR may also lead to
damages claims by data controllers and data subjects, in addition to civil litigation claims by data controllers, customers, and data subjects.
The scope and interpretation of the laws that are or may be applicable to us are often uncertain and may be conflicting as a result of the
rapidly evolving regulatory framework for privacy issues worldwide. For example, laws relating to the liability of providers of online services for
activities of their users and other third parties are currently being tested by a number of claims, including actions based on invasion of privacy
and other torts, unfair competition, copyright and trademark infringement, and other theories based on the nature and content of the materials
searched, the ads posted, or the content provided by users. As a result of the laws that are or may be applicable to us, and due to the sensitive
nature of the information we collect, we have implemented policies and procedures to preserve and protect our data and our customers’ data
against loss, misuse, corruption, misappropriation caused by systems failures, or unauthorized access. If our policies, procedures, or measures
relating to privacy, data protection, information security, marketing, or customer communications fail to comply with laws, regulations, policies,
legal obligations, or industry standards, we may be subject to governmental enforcement actions, litigation, regulatory investigations, fines,
penalties, and negative publicity, and it could cause our application providers, customers, and partners to lose trust in us, and have an adverse
effect on our business, operating results, and financial condition.
In addition to government regulation, privacy advocates and industry groups may propose new and different self-regulatory standards
that may apply to us. Because the interpretation and application of privacy, data protection and information security laws, regulations, rules, and
other standards are still uncertain, it is possible that these laws, rules, regulations, and other actual or alleged legal obligations, such as
contractual or self-regulatory obligations, may be interpreted and applied in a manner that is inconsistent with our existing data management
practices or the functionality of our platform. If so, in addition to the possibility of fines, lawsuits, and other claims, we could be required to
fundamentally change our business activities and practices or modify our software, which could have an adverse effect on our business.
Any failure or perceived failure by us to comply with laws, regulations, policies, legal, or contractual obligations, industry standards, or
regulatory guidance relating to privacy, data protection, or information security, may result in governmental investigations and enforcement
actions, litigation, fines and penalties, or adverse publicity, and could cause our customers and partners to lose trust in us, which could have an
adverse effect on our reputation and business. We expect that there will continue to be new proposed laws, regulations, and industry standards
relating to privacy, data protection, information security, marketing, and consumer communications, and we cannot determine the impact such
future laws, regulations, and standards may have on our business. Future laws, regulations, standards, and other obligations or any changed
interpretation of existing laws or regulations could impair our ability to develop and market new functionality and maintain and grow our customer
base and increase revenue. Future restrictions on the collection, use, sharing, or disclosure of data, or additional requirements for express or
implied consent of our customers, partners, or users for the use and disclosure of such information could require us to incur additional costs or
modify our platform, possibly in a material manner, and could limit our ability to develop new functionality.
If we are not able to comply with these laws or regulations, or if we become liable under these laws or regulations, our business,
financial condition, or reputation could be harmed, and we may be forced to implement new measures to reduce our exposure to this liability.
This may require us to expend substantial resources or to discontinue certain products, which would negatively affect our business, financial
condition,
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and operating results. In addition, the increased attention focused upon liability issues as a result of lawsuits and legislative proposals could
harm our reputation or otherwise adversely affect the growth of our business. Furthermore, any costs incurred as a result of this potential liability
could harm our operating results.
We, our partners, our customers, and others who use our services obtain and process a large amount of sensitive data. Any real or
perceived improper or unauthorized use of, disclosure of, or access to such data could harm our reputation as a trusted brand and
adversely affect our business, operating results, and financial condition.
We, our partners, our customers, and the third-party vendors and data centers that we use, obtain and process large amounts of
sensitive data, including data related to our customers and their transactions, as well as other data of the counterparties to their payments. We
face risks, including to our reputation as a trusted brand, in the handling and protection of this data, and these risks will increase as our business
continues to expand to include new products and technologies.
Cybersecurity incidents and malicious internet-based activity continue to increase generally, and providers of cloud-based services have
frequently been targeted by such attacks. These cybersecurity challenges, including threats to our own information technology infrastructure or
those of our customers or third-party providers, may take a variety of forms ranging from stolen bank accounts, business email compromise,
customer employee fraud, account takeover, check fraud, or cybersecurity attacks, to “mega breaches” targeted against cloud-based services
and other hosted software, which could be initiated by individual or groups of hackers or sophisticated cyber criminals. State-sponsored
cybersecurity attacks on the U.S. financial system or U.S. financial service providers could also adversely affect our business. A cybersecurity
incident or breach could result in disclosure of confidential information and intellectual property, or cause production downtimes and
compromised data. We have in the past experienced cybersecurity incidents of limited scale. We may be unable to anticipate or prevent
techniques used in the future to obtain unauthorized access or to sabotage systems because they change frequently and often are not detected
until after an incident has occurred. As we increase our customer base and our brand becomes more widely known and recognized, third parties
may increasingly seek to compromise our security controls or gain unauthorized access to our sensitive corporate information or our customers’
data.
We have administrative, technical, and physical security measures in place, and we have policies and procedures in place to
contractually require service providers to whom we disclose data to implement and maintain reasonable privacy, data protection, and information
security measures. However, if our privacy protection, data protection, or information security measures or those of the previously mentioned
third parties are inadequate or are breached as a result of third-party action, employee or contractor error, malfeasance, malware, phishing,
hacking attacks, system error, software bugs, or defects in our products, trickery, process failure, or otherwise, and, as a result, there is improper
disclosure of, or someone obtains unauthorized access to or exfiltrates funds or sensitive information, including personally identifiable
information, on our systems or our partners’ systems, or if we suffer a ransomware or advanced persistent threat attack, or if any of the foregoing
is reported or perceived to have occurred, our reputation and business could be damaged. Recent high-profile security breaches and related
disclosures of sensitive data by large institutions suggest that the risk of such events is significant, even if privacy, data protection, and
information security measures are implemented and enforced. If sensitive information is lost or improperly disclosed or threatened to be
disclosed, we could incur significant costs associated with remediation and the implementation of additional security measures, and may incur
significant liability and financial loss, and be subject to regulatory scrutiny, investigations, proceedings, and penalties.
U.S. regulators, including the FTC, have also adopted or proposed enhanced cyber risk management standards that would apply to us
and our financial institution partners and that would address cyber risk governance and management, management of internal and external
dependencies, and incident response, cyber resilience, and situational awareness. Legislation and regulations on cybersecurity, data privacy
and data localization may compel us to enhance or modify our systems, invest in new systems, or alter our business practices or our policies on
data governance and security. If any of these outcomes were to occur, our operational costs could increase significantly. Failure to comply with
applicable laws in this area could also result in significant fines, penalties, and reputational damage.
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In addition, our financial institution partners conduct regular audits of our cybersecurity program, and if any of them were to conclude
that our systems and procedures are insufficiently rigorous, they could terminate their relationships with us, and our financial results and
business could be adversely affected. Under our terms of service and our contracts with certain partners, if there is a breach of payment
information that we store, we could be liable to the partner for their losses and related expenses. Additionally, if our own confidential business
information were improperly disclosed, our business could be materially and adversely affected. A core aspect of our business is the reliability
and security of our platform. Any perceived or actual breach of security, regardless of how it occurs or the extent of the breach, could have a
significant impact on our reputation as a trusted brand, cause us to lose existing partners or other customers, prevent us from obtaining new
partners and other customers, require us to expend significant funds to remedy problems caused by breaches and implement measures to
prevent further breaches, and expose us to legal risk and potential liability including those resulting from governmental or regulatory
investigations, class action litigation, and costs associated with remediation, such as fraud monitoring and forensics. Any actual or perceived
security breach at a company providing services to us or our customers could have similar effects. Further, as the ensuing adoption of remote
work has resulted in a significant number of people working from home, these cybersecurity risks may be heightened by an increased attack
surface across our business and those of our partners and service providers. We have heightened monitoring in the face of such risks, but
cannot guarantee that our efforts, or the efforts of those upon whom we rely and partner with, will be successful in preventing any such
information security incidents.
While we maintain cybersecurity insurance, our insurance may be insufficient or may not cover all liabilities incurred by such attacks. We
also cannot be certain that our insurance coverage will be adequate for data handling or data security liabilities actually incurred, that insurance
will continue to be available to us on economically reasonable terms, or at all, or that any insurer will not deny coverage as to any future claim.
The successful assertion of one or more large claims against us that exceed available insurance coverage, or the occurrence of changes in our
insurance policies, including premium increases or the imposition of large deductible or co-insurance requirements, could adversely affect our
business, operating results, financial condition, and reputation.
We are subject to governmental laws and requirements regarding economic and trade sanctions, anti-money laundering, and counter-
terror financing that could impair our ability to compete in international markets or subject us to criminal or civil liability if we violate
them.
Although we currently only offer our payment and card products to customers in the U.S., UK, and Canada, Invoice2go has international
subscribers in approximately 150 countries, including Australia and several EU countries, for which payment activity is conducted through third-
party payment providers. As we continue to expand internationally, we will become subject to additional laws and regulations, and will need to
implement new regulatory controls to comply with applicable laws. We are currently required to comply with U.S. economic and trade sanctions
administered by OFAC and we have processes in place to comply with the OFAC regulations as well as similar requirements in other
jurisdictions, including the Australian Sanctions Regime, the Canadian Proceeds of Crime and Terrorist Financing Act, the UK Office of Financial
Sanctions Implementation, and, to the extent we expand our offerings into the EU, EU money laundering directives. As part of our compliance
efforts, we scan our customers against OFAC and other watch lists and have controls to monitor and mitigate these risks. If our services are
accessed from a sanctioned country in violation of the trade and economic sanctions, we could be subject to fines or other enforcement action.
For example, we recently identified gaps in our IP address blocking controls and believe that certain U.S. domestic payments were made
through our platform by U.S. customers while traveling in sanctioned countries. In addition, we identified that one of our acquired subsidiaries,
Zipbooks, onboarded and received a limited amount of subscription payments from certain subscribers potentially located in sanctioned
countries. In March 2024, we submitted a voluntary self-disclosure to OFAC related to these issues. We have implemented additional controls
and screening tools designed to prevent similar activity from occurring in the future, but there can be no assurance that we will not encounter
similar issues with our sanctions compliance processes in the future. If we are found to have failed to comply with U.S. sanctions laws, we could
be subject to certain penalties, including monetary fines, as well as reputational harm. We are also subject to various anti-money laundering and
counter-terrorist financing laws and regulations in the U.S. and Canada, and around the world that prohibit, among other things, our involvement
in transferring the proceeds of criminal activities.
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In the United States, most of our services are subject to anti-money laundering laws and regulations, including the BSA and similar state
laws and regulations. The BSA requires, among other things, MSBs to develop and implement risk-based anti-money laundering programs, to
report suspicious activity, and in some cases, to collect and maintain information about customers who use their services and maintain other
transaction records. Regulators in the United States, Canada, and in many other foreign jurisdictions continue to increase their scrutiny of
compliance with these obligations, which may require us to further revise or expand our compliance program, including the procedures we use to
verify the identity of our customers and to monitor transactions on our system, including payments to persons outside of the U.S. and Canada.
Regulators regularly re-examine the transaction volume thresholds at which we must obtain and keep applicable records or verify identities of
customers, and any change in such thresholds could result in greater costs for compliance.
We are subject to anti-corruption, anti-bribery, and similar laws, and non-compliance with such laws can subject us to criminal or civil
liability and harm our business.
We are subject to the FCPA, U.S. domestic bribery laws, and other anti-corruption laws, including Australia’s anti-bribery laws, the
Canadian Criminal Code, the Canadian Corruption of Foreign Public Officials Act and the UK Bribery Act 2010. Anti-corruption and anti-bribery
laws have been enforced aggressively in recent years and are interpreted broadly to generally prohibit companies, their employees, and their
third-party intermediaries from authorizing, offering, or providing, directly or indirectly, improper payments or benefits to recipients in the public
sector. These laws also require that we keep accurate books and records and maintain internal controls and compliance procedures designed to
prevent any such actions. Although we currently only offer our payment and card products to customers in the U.S., and payment services in
Canada and the United Kingdom, Invoice2go has international subscribers in approximately 150 countries, including Australia and several EU
countries for which payment activity is conducted through third-party payment providers. As we increase our international cross-border business
and expand operations abroad, we may engage with business partners and third-party intermediaries to market our services and obtain
necessary permits, licenses, and other regulatory approvals. In addition, we or our third-party intermediaries may have direct or indirect
interactions with officials and employees of government agencies or state-owned or affiliated entities. We can be held liable for the corrupt or
other illegal activities of these third-party intermediaries, our employees, representatives, contractors, partners, and agents, even if we do not
explicitly authorize such activities.
We cannot assure you that all of our employees and agents will not take actions in violation of our policies and applicable law, for which
we may be ultimately held responsible. As we increase our international business, our risks under these laws may increase.
Detecting, investigating, and resolving actual or alleged violations of anti-corruption laws can require a significant diversion of time,
resources, and attention from senior management. In addition, noncompliance with anti-corruption or anti-bribery laws could subject us to
whistleblower complaints, investigations, sanctions, settlements, prosecution, enforcement actions, fines, damages, other civil or criminal
penalties, injunctions, suspension or debarment from contracting with certain persons, reputational harm, adverse media coverage, and other
collateral consequences. If any subpoenas are received or investigations are launched, or governmental or other sanctions are imposed, or if we
do not prevail in any possible civil or criminal proceeding, our business, operating results, and financial condition could be materially harmed. In
addition, responding to any action will likely result in a materially significant diversion of management’s attention and resources and significant
defense costs and other professional fees.
Risks Related to Our Intellectual Property
If we fail to adequately protect our proprietary rights, our competitive position could be impaired and we may lose valuable assets,
generate less revenue, and incur costly litigation to protect our rights.
Our success is dependent, in part, upon protecting our proprietary technology. We rely on a combination of patents, copyrights,
trademarks, service marks, trade secret laws, and contractual provisions to establish and protect our proprietary rights. However, the steps we
take to protect our intellectual property may be inadequate. While we have been issued patents in the U.S. and have additional patent
applications pending, we may be unable to obtain patent protection for the technology covered in our patent applications. In addition, any patents
issued in the future may not provide us with competitive advantages or may be successfully challenged by third parties. Any of our patents,
trademarks, or other intellectual property rights may be
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challenged or circumvented by others or invalidated through administrative process or litigation. There can be no guarantee that others will not
independently develop similar products, duplicate any of our products, or design around our patents. Furthermore, legal standards relating to the
validity, enforceability, and scope of protection of intellectual property rights are uncertain. Despite our precautions, it may be possible for
unauthorized third parties to copy our products and use information that we regard as proprietary to create products and services that compete
with ours.
We have been in the past, and may in the future be, subject to intellectual property disputes, which are costly and may subject us to
significant liability and increased costs of doing business.
We have been in the past and may in the future become subject to intellectual property disputes. Lawsuits are time-consuming and
expensive to resolve and they divert management’s time and attention. Although we carry insurance, our insurance may not cover potential
claims of this type or may not be adequate to indemnify us for all liability that may be imposed. We cannot predict the outcome of lawsuits and
cannot assure you that the results of any such actions will not have an adverse effect on our business, operating results, or financial condition.
The software industry is characterized by the existence of many patents, copyrights, trademarks, trade secrets, and other intellectual
and proprietary rights. Companies in the software industry are often required to defend against litigation claims based on allegations of
infringement or other violations of intellectual property rights. Our technologies may not be able to withstand any third-party claims against their
use. In addition, many companies have the capability to dedicate substantially greater resources to enforce their intellectual property rights and
to defend claims that may be brought against them. Any litigation may also involve patent holding companies or other adverse patent owners
that have no relevant product revenue, and therefore, our patents may provide little or no deterrence as we would not be able to assert them
against such entities or individuals. If a third party is able to obtain an injunction preventing us from accessing such third-party intellectual
property rights, or if we cannot license or develop alternative technology for any infringing aspect of our business, we would be forced to limit or
stop sales of our software or cease business activities related to such intellectual property. Any inability to license third-party technology in the
future would have an adverse effect on our business or operating results and would adversely affect our ability to compete. We may also be
contractually obligated to indemnify our customers in the event of infringement of a third party’s intellectual property rights. Responding to such
claims, regardless of their merit, can be time consuming, costly to defend, and damaging to our reputation and brand.
Indemnity provisions in various agreements potentially expose us to substantial liability for intellectual property infringement, data
protection, and other losses.
Our agreements with financial institution partners and some larger customers include indemnification provisions under which we agree
to indemnify them for losses suffered or incurred as a result of claims of intellectual property infringement, data protection, damages caused by
us to property or persons, or other liabilities relating to or arising from our platform or other contractual obligations. Some of these indemnity
agreements provide for uncapped liability and some indemnity provisions survive termination or expiration of the applicable agreement. Large
indemnity payments could harm our business, operating results, and financial condition. Although we normally limit our liability with respect to
such obligations in our contracts with direct customers and with customers acquired through our accounting firm partners, we may still incur
substantial liability, and we may be required to cease use of certain functions of our platform or products, as a result of intellectual property-
related claims. Any dispute with a customer with respect to these obligations could have adverse effects on our relationship with that customer
and other existing or new customers, and harm our business and operating results. In addition, although we carry insurance, our insurance may
not be adequate to indemnify us for all liability that may be imposed, or otherwise protect us from liabilities or damages with respect to claims
alleging compromises of customer data, and any such coverage may not continue to be available to us on acceptable terms or at all.
We use open source software in our products, which could subject us to litigation or other actions.
We use open source software in our products. From time to time, there have been claims challenging the ownership of open source
software against companies that incorporate it into their products. As a result, we could be subject to lawsuits by parties claiming ownership of
what we believe to be open source software.
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Litigation could be costly for us to defend, have a negative effect on our operating results and financial condition, or require us to devote
additional research and development resources to change our products. In addition, if we were to combine our proprietary software products with
open source software in a certain manner under certain open source licenses, we could be required to release the source code of our proprietary
software products. If we inappropriately use or incorporate open source software subject to certain types of open source licenses that challenge
the proprietary nature of our products, we may be required to re-engineer such products, discontinue the sale of such products, or take other
remedial actions.
Risks Related to Our Indebtedness
Our debt service obligations, including the Notes, may adversely affect our financial condition and results of operations.
As of June 30, 2024, we had outstanding $167.3 million aggregate principal amount of 0% convertible senior notes due December 1,
2025 (the 2025 Notes), $575.0 million aggregate principal amount of 0% convertible senior notes due April 1, 2027 (the 2027 Notes, and
together with the 2025 Notes, the Notes), and had drawn $180.0 million under our Revolving Credit Facility, as described in Note 10 to the
consolidated financial statements included elsewhere in this Annual Report on Form 10-K. Our ability to make payments of the principal of, to
pay interest on, or to refinance our indebtedness, including the Notes and our Revolving Credit Facility, depends on our future performance,
which is subject to economic, financial, competitive, and other factors beyond our control. Moreover, our obligations under the Revolving Credit
Facility are secured by our BILL Divvy Corporate Card receivables and certain other collateral. Our business may not generate cash flow from
operations in the future sufficient to service our debt and make necessary capital expenditures. If we are unable to generate such cash flow, we
may be required to adopt one or more alternatives, such as selling assets, restructuring debt, or obtaining additional debt financing or equity
capital on terms that may be onerous or highly dilutive. Our ability to refinance any future indebtedness will depend on the capital markets and
our financial condition at such time. We may not be able to engage in any of these activities or engage in these activities on desirable terms,
which could result in a default on our debt obligations. In addition, any of our future debt agreements may contain restrictive covenants that may
prohibit us from adopting any of these alternatives. Our failure to comply with these covenants could result in an event of default which, if not
cured or waived, could result in the acceleration of our debt.
In addition, our indebtedness, combined with our other financial obligations and contractual commitments, could have other important
consequences. For example, it could:
•
make us more vulnerable to adverse changes in general U.S. and worldwide economic, industry, and competitive conditions and
adverse changes in government regulation;
•
limit our flexibility in planning for, or reacting to, changes in our business and our industry;
•
place us at a disadvantage compared to our competitors who have less debt;
•
limit our ability to borrow additional amounts to fund acquisitions, for working capital, and for other general corporate purposes;
and
•
make an acquisition of our company less attractive or more difficult.
Any of these factors could harm our business, operating results, and financial condition. In addition, if we incur additional indebtedness,
the risks related to our business and our ability to service or repay our indebtedness would increase. We are also required to comply with the
covenants set forth in the indentures governing the Notes. Our ability to comply with these covenants may be affected by events beyond our
control. If we breach any of the covenants and do not obtain a waiver from the note holders or lenders, then, subject to applicable cure periods,
any outstanding indebtedness may be declared immediately due and payable. In addition, changes by any rating agency to our credit rating may
negatively impact the value and liquidity of our securities. Downgrades in our credit ratings could restrict our ability to obtain additional financing
in the future and could affect the terms of any such financing.
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We may not have the ability to raise the funds necessary for cash settlement upon conversion of the Notes or to repurchase the Notes
for cash upon a fundamental change, and our future debt may contain limitations on our ability to pay cash upon conversion of the
Notes or to repurchase the Notes.
Holders of the Notes have the right to require us to repurchase their notes upon the occurrence of a fundamental change (as defined in
the indentures governing the 2025 Notes and 2027 Notes, respectively) at a repurchase price equal to 100% of the principal amount of the Notes
to be repurchased, plus accrued and unpaid special interest, if any. In addition, upon conversion of the Notes, unless we elect to deliver solely
shares of our common stock to settle such conversion (other than paying cash in lieu of delivering any fractional share), we will be required to
make cash payments in respect of the Notes being converted. However, we may not have enough available cash or be able to obtain financing
at the time we are required to make repurchases of the Notes surrendered or the Notes being converted. In addition, our ability to repurchase
the Notes or to pay cash upon conversions of the Notes may be limited by law, by regulatory authority, or by agreements governing our future
indebtedness.
In addition to the Notes, we and our subsidiaries may incur substantial additional debt in the future, subject to the restrictions contained
in our current and future debt instruments, some of which may be secured debt. We are not restricted under the terms of the indentures
governing the Notes from incurring additional debt, securing existing or future debt, recapitalizing our debt, or taking a number of other actions
that could have the effect of diminishing our ability to make payments on the Notes when due.
Our failure to repurchase the Notes at a time when the repurchase is required by the applicable indenture or to pay any cash payable on
future conversions of the Notes as required by such indenture would constitute a default under that indenture. A default under one of the
indentures or the fundamental change itself could also lead to a default under the other indenture or other agreements governing our existing or
future indebtedness. If the repayment of the related indebtedness were to be accelerated after any applicable notice or grace periods, we may
not have sufficient funds to repay the indebtedness and repurchase the Notes or make cash payments upon conversions thereof.
The conditional conversion feature of the Notes, when triggered, may adversely affect our financial condition and operating results.
Prior to the close of business on the business day immediately preceding September 1, 2025, in the case of the 2025 Notes, and
January 1, 2027, in the case of the 2027 Notes, the holders of the applicable Notes may elect to convert their Notes during any calendar quarter
(and only during such calendar quarter) if the last reported sale price of our common stock for at least 20 trading days (whether or not
consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar
quarter is greater than or equal to 130% of the conversion price on each applicable trading day (Conversion Condition). The Conversion
Condition for the 2025 Notes and 2027 Notes was not triggered as of June 30, 2024, but had been triggered for the 2025 Notes in several prior
quarters. In the event the Conversion Condition is triggered, holders of the Notes will be entitled to convert the Notes at any time during specified
periods at their option. If one or more holders elect to convert their Notes, unless we elect to satisfy our conversion obligation by delivering solely
shares of our common stock (other than paying cash in lieu of delivering any fractional share), we would be required to settle a portion or all of
our conversion obligation through the payment of cash, which could adversely affect our liquidity. In addition, even if holders do not elect to
convert their Notes, we could be required under applicable accounting rules to reclassify all or a portion of the outstanding principal of the Notes
as a current rather than long-term liability, which would result in a material reduction of our net working capital.
The Capped Calls may affect the value of our Notes and our common stock.
In connection with the sale of each of the 2025 Notes and the 2027 Notes, we entered into privately negotiated Capped Call transactions
(collectively, the Capped Calls) with certain financial institutions (option counterparties). The Capped Call transactions are expected generally to
reduce the potential dilution upon conversion of the Notes and/or offset any cash payments we are required to make in excess of the principal
amount of converted Notes, as the case may be, with such reduction and/or offset subject to a cap. In connection with certain repurchases of our
2025 Notes, we subsequently unwound and terminated the Capped Calls related to the 2025 Notes.
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The option counterparties and/or their respective affiliates may modify their hedge positions by entering into or unwinding various
derivatives with respect to our common stock and/or purchasing or selling our common stock or other securities of ours in secondary market
transactions prior to the maturity of the 2027 Notes (and are likely to do so following any conversion, repurchase, or redemption of the 2027
Notes, to the extent we exercise the relevant election under the Capped Calls). This activity could also cause or avoid an increase or a decrease
in the market price of our common stock or the Notes, which could affect note holders’ ability to convert the Notes and, to the extent the activity
occurs during any observation period related to a conversion of the Notes, it could affect the number of shares and value of the consideration
that note holders will receive upon conversion of the Notes.
We do not make any representation or prediction as to the direction or magnitude of any potential effect that the transactions described
above may have on the price of the Notes or our common stock. In addition, we do not make any representation that the option counterparties
will engage in these transactions or that these transactions, once commenced, will not be discontinued without notice.
We are subject to counterparty risk with respect to the Capped Calls.
The option counterparties are financial institutions, and we are subject to the risk that any or all of them might default under the Capped
Calls. Our exposure to the credit risk of the option counterparties will not be secured by any collateral. Past global economic conditions have
resulted in the actual or perceived failure or financial difficulties of many financial institutions. If an option counterparty becomes subject to
insolvency proceedings, we will become an unsecured creditor in those proceedings with a claim equal to our exposure at that time under the
Capped Calls with such option counterparty. Our exposure will depend on many factors but, generally, an increase in our exposure will be
correlated to an increase in the market price and in the volatility of our common stock. In addition, upon a default by an option counterparty, we
may suffer adverse tax consequences and more dilution than we currently anticipate with respect to our common stock. We can provide no
assurance as to the financial stability or viability of the option counterparties.
Risks Related to Ownership of Our Common Stock
The stock price of our common stock has been, and will likely continue to be volatile, and you may lose part or all of your investment.
The market for our common stock has been, and will likely continue to be, volatile. In addition to the factors discussed in this report, the
market price of our common stock may fluctuate significantly in response to numerous factors, many of which are beyond our control, including:
•
overall performance of the equity markets;
•
actual or anticipated fluctuations in our revenue and other operating results;
•
changes in the financial projections we may provide to the public or our failure to meet these projections;
•
failure of securities analysts to initiate or maintain coverage of us, changes in financial estimates by any securities analysts who
follow our company, or our failure to meet these estimates or the expectations of investors;
•
recruitment or departure of key personnel;
•
the economy as a whole and market conditions in our industry, such as high inflation and high interest rate and recessionary
environments;
•
negative publicity related to the real or perceived quality of our platform, as well as the failure to timely launch new products and
services that gain market acceptance;
•
rumors and market speculation involving us or other companies in our industry;
•
announcements by us or our competitors of new products or services, commercial relationships, or significant technical
innovations;
•
acquisitions, partnerships, joint ventures, or capital commitments;
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•
new laws or regulations or new interpretations of existing laws or regulations applicable to our business;
•
lawsuits threatened or filed against us, litigation involving our industry, or both;
•
developments or disputes concerning our or other parties’ products, services, or intellectual property rights;
•
changes in accounting standards, policies, guidelines, interpretations, or principles;
•
interpretations of any of the above or other factors by trading algorithms, including those that employ natural language
processing and related methods to evaluate our public disclosures;
•
other events or factors, including those resulting from local or federal elections, war or other geopolitical conflicts, incidents of
terrorism, or responses to these events;
•
actual or perceived instability in the U.S. and global banking systems;
•
the expiration of contractual lock-up agreements; and
•
sales of shares of our common stock by us or our stockholders.
In addition, the stock markets have experienced extreme price and volume fluctuations that have affected and continue to affect the
market prices of equity securities of many companies. Stock prices of many companies, and technology companies in particular, have fluctuated
in a manner unrelated or disproportionate to the operating performance of those companies. In the past, stockholders have instituted securities
class action litigation following periods of market volatility. If we were to become involved in securities litigation, it could subject us to substantial
costs, divert resources and the attention of management from our business, and adversely affect our business. Further, volatility or a lack of
positive performance in our stock price may adversely affect our ability to retain key employees, many of whom have been granted equity
incentive awards.
Anti-takeover provisions in our charter documents and under Delaware law could make an acquisition of our company more difficult,
limit attempts by our stockholders to replace or remove our current management, and affect the market price of our common stock.
Provisions in our amended and restated certificate of incorporation and second amended and restated bylaws may have the effect of
delaying or preventing a change of control or changes in our management. Our amended and restated certificate of incorporation and second
amended and restated bylaws include provisions that:
•
authorize our board of directors to issue, without further action by the stockholders, shares of undesignated preferred stock with
terms, rights, and preferences determined by our board of directors that may be senior to our common stock;
•
require that any action to be taken by our stockholders be affected at a duly called annual or special meeting and not by written
consent;
•
specify that special meetings of our stockholders can be called only by our board of directors, the chairperson of our board of
directors, or our chief executive officer;
•
establish an advance notice procedure for stockholder proposals to be brought before an annual meeting, including proposed
nominations of persons for election to our board of directors;
•
establish that our board of directors is divided into three classes, with each class serving three-year staggered terms;
•
prohibit cumulative voting in the election of directors;
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•
provide that our directors may be removed for cause only upon the vote of sixty-six and two-thirds percent (66 2/3%) of our
outstanding shares of common stock;
•
provide that vacancies on our board of directors may be filled only by a majority vote of directors then in office, even though less
than a quorum; and
•
require the approval of our board of directors or the holders of at least sixty-six and two-thirds percent (66 2/3%) of our
outstanding shares of common stock to amend our bylaws and certain provisions of our certificate of incorporation.
In addition, our amended and restated certificate of incorporation and our second amended and restated bylaws provide that the Court
of Chancery of the State of Delaware, to the fullest extent permitted by law, will be the exclusive forum for any derivative action or proceeding
brought on our behalf, any action asserting a breach of fiduciary duty, any action asserting a claim against us arising pursuant to the Delaware
General Corporation Law (DGCL), our amended and restated certificate of incorporation, or our second amended and restated bylaws, or any
action asserting a claim against us that is governed by the internal affairs doctrine. These choice of forum provisions may limit a stockholder’s
ability to bring a claim in a judicial forum that it finds favorable for disputes with us or any of our directors, officers, or other employees, which
may discourage lawsuits against us and our directors, officers, and other employees. These exclusive forum provisions will not apply to claims
that are vested in the exclusive jurisdiction of a court or forum other than the Court of Chancery of the State of Delaware, or for which the Court
of Chancery of the State of Delaware does not have subject matter jurisdiction. For instance, these provisions would not preclude the filing of
claims brought to enforce any liability or duty created by the Exchange Act or Securities Act of 1933, as amended (Securities Act), or the rules
and regulations thereunder in federal court.
Moreover, Section 203 of the DGCL may discourage, delay, or prevent a change in control of our company. Section 203 imposes certain
restrictions on mergers, business combinations, and other transactions between us and holders of 15% or more of our common stock.
We have incurred and will continue to incur increased costs as a result of operating as a public company, and our management is
required to devote substantial time to compliance with our public company responsibilities and corporate governance practices.
As a public company, we will incur significant legal, accounting, and other expenses that we did not incur as a private company, which
we expect to further increase. Sarbanes-Oxley, the Dodd-Frank Wall Street Reform and Consumer Protection Act, the listing requirements of the
NYSE, and other applicable securities rules and regulations impose various requirements on public companies. Our management and other
personnel devote a substantial amount of time to compliance with these requirements. Moreover, these rules and regulations will increase our
legal and financial compliance costs and will make some activities more time-consuming and costly compared to when we were a private
company.
Our management team has limited experience managing a public company.
Our management team has limited experience managing a publicly traded company, interacting with public company investors and
securities analysts, and complying with the increasingly complex laws pertaining to public companies. These new obligations and constituents
require significant attention from our management team and could divert their attention away from the day-to-day management of our business,
which could harm our business, operating results, and financial condition.
We do not intend to pay dividends for the foreseeable future.
We have never declared or paid any cash dividends on our capital stock, and we do not intend to pay any cash dividends in the
foreseeable future. Any determination to pay dividends in the future will be at the discretion of our board of directors. Accordingly, investors must
rely on sales of their common stock after price appreciation, which may never occur, as the only way to realize any future gains on their
investments.
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If securities or industry analysts do not publish research or publish unfavorable or inaccurate research about our business, our stock
price and trading volume could decline.
Our stock price and trading volume is heavily influenced by the way analysts and investors interpret our financial information and other
disclosures. If securities or industry analysts do not publish research or reports about our business, downgrade our common stock, or publish
negative reports about our business, our stock price would likely decline. If one or more of these analysts cease coverage of us or fail to publish
reports on us regularly, demand for our common stock could decrease, which might cause our stock price to decline and could decrease the
trading volume of our common stock.
Sales of substantial amounts of our common stock in the public markets, particularly sales by our directors, executive officers, and
significant stockholders, or the perception that these sales could occur, could cause the market price of our common stock to decline
and may make it more difficult for you to sell your common stock at a time and price that you deem appropriate.
The market price of our common stock could decline as a result of sales of a large number of shares of our common stock in the market.
The perception that these sales might occur may also cause the market price of our common stock to decline. We had a total of 106,645,577
shares of our common stock outstanding as of June 30, 2024. All shares of our common stock are either freely tradable, generally without
restrictions or further registration under the Securities Act, or have been registered for resale under the Securities Act by us, subject to certain
exceptions for shares held by our “affiliates” as defined in Rule 144 under the Securities Act.
In addition, we have filed registration statements on Form S-8 to register shares reserved for future issuance under our equity
compensation plans. Subject to the satisfaction of vesting conditions, the shares issued upon exercise of outstanding stock options or settlement
of outstanding restricted stock units will be available for immediate resale in the United States in the open market.
In addition, we have in the past, and may in the future, issue our shares of common stock or securities convertible into or exercisable for
our common stock from time to time in connection with financings, acquisitions, investments, partnerships or otherwise. We also expect to grant
additional equity awards to employees and directors under our 2019 Equity Incentive Plan and rights to purchase our common stock under our
2019 Employee Stock Purchase Plan. Any such issuances could result in substantial dilution to our existing stockholders and cause the trading
price of our common stock to decline.
The timing and amount of any repurchases of common stock by us are subject to a number of uncertainties.
In August 2024, our board of directors authorized a share repurchase program pursuant to which we intend to purchase up to $300
million of our outstanding shares of common stock (the August 2024 Share Repurchase Program), providing for repurchases from time to time
using a variety of methods, through open market purchases or privately negotiated transactions, including through Rule 10b5-1 plans, in
compliance with the rules of the SEC and other applicable legal requirements.
The Inflation Reduction Act, enacted on August 16, 2022, among other things, imposes a 1% non-deductible, excise tax on net
repurchases of shares by U.S. corporations whose stock is traded on an established securities market. The excise tax is imposed on
repurchases that occur after December 31, 2022. Although we do not currently expect such excise taxes to be material to us due to our
anticipated issuance of common stock, any excise tax applicable to the August 2024 Share Repurchase Program may increase the cost of such
repurchases and may cause us to reduce the number of shares repurchased.
Item 1B. Unresolved Staff Comments
None.
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Item 1C. Cybersecurity
Cybersecurity Risk Management and Strategy
Our management and board of directors recognize the critical importance of maintaining the trust and confidence of our customers,
partners, and employees, including the importance of managing cybersecurity risks, and we have integrated these policies and procedures into
our overall risk management systems and processes. While everyone at our company is expected to play a part in managing cybersecurity risks,
our board of directors, as discussed in more detail under “—Governance” below, through delegation to the cybersecurity committee of the board
of directors (the cybersecurity committee), and key members of our senior management team, are involved in the oversight of our information
security program. Our information security program is based on recognized frameworks established by the National Institute of Standards and
Technology, the International Organization for Standardization and other applicable industry standards, and is integrated into our overall
enterprise risk management program. We utilize an overarching framework to address enterprise information security governance, which seeks
to protect information assets and systems against attacks and incidents while establishing appropriate security as a priority for our information
technology infrastructure and throughout the product development process. Our information security team, including a “red team” of dedicated
engineers, and certain cross-functional employees routinely assess material risks from cybersecurity threats, and assess and update our
cybersecurity risk management program in response to emerging trends and changes in our operations. We also engage third parties, including
consultants and auditors, to evaluate the effectiveness of our risk management program, control environment, and cybersecurity practices
through security audits, penetration testing, and other engagements.
Our information security program is managed by a dedicated Chief Information Security Officer (CISO), who reports to our Chief
Technology Officer and oversees a team responsible for leading enterprise-wide cybersecurity strategy, policy, standards, architecture, and
processes. Our foundational security engineering, governance risk and compliance, product security and security operations teams report into
our CISO and provide regular updates on significant or potentially significant threats and incidents. Our CISO has over 20 years of experience in
information security, serving in roles of increasing responsibility within several public companies including companies in the cybersecurity and
software fields. In addition, our Deputy CISO has nearly 20 years of experience serving in information security roles in healthcare and
technology companies.
Our information security program includes an incident response program that coordinates activities across multiple teams in responding to
cybersecurity incidents in accordance with a defined Incident Management Policy. This program is designed to detect, analyze, and escalate
cybersecurity events, and includes a cybersecurity incident response team responsible for containment and recovery activities, and a crisis
response team to liaise with business stakeholders, secure priority resources, and validate completion of any post-incident activities. In addition,
we have established an executive security risk management committee composed of senior representatives of our legal, finance, information
security, product, and marketing teams which meets on a quarterly basis to review our information security program and any noteworthy
developments in the quarter. Finally, we coordinate internal simulations of cybersecurity incidents periodically to test the processes we have
established.
We maintain a risk-based approach to identifying and overseeing cybersecurity risks presented by third parties, including vendors,
service providers and other external users of our systems, as well as the systems of third parties that could adversely impact our business in the
event of a cybersecurity incident affecting those third-party systems. We conduct initial due diligence on the cybersecurity profile of our vendors
as they are onboarded and provide continuous monitoring of critical third-party infrastructure and monitor any known breaches of those third-
party systems. We deploy technical safeguards that are designed to protect our information systems from cybersecurity threats, including
firewalls, intrusion prevention and detection systems, anti-malware functionality and access controls, which are evaluated and improved through
vulnerability assessments and cybersecurity threat intelligence. We also provide regular, mandatory training for our personnel regarding
cybersecurity threats as a means to equip our personnel with effective tools to address cybersecurity threats and to communicate our evolving
information security policies, standards, processes and practices.
Although we are subject to ongoing and evolving cybersecurity threats, we are not aware of any risks from cybersecurity threats that
have materially affected or are reasonably likely to affect us, including our
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business strategy, result of operations or financial condition. If we or our partners were to experience a material cybersecurity incident in the
future, such incident may have an adverse effect, including on our business operations, operating results, or financial condition. For more
information regarding cybersecurity risks that we face and the related potential impacts on our business, see the risk factor titled “We, our
partners, our customers, and others who use our services obtain and process a large amount of sensitive data. Any real or perceived improper
or unauthorized use of, disclosure of, or access to such data could harm our reputation as a trusted brand and adversely affect our business,
operating results, and financial condition.”
Governance
In light of the critical importance of cybersecurity to our business, in the spring of 2023, our board of directors formed a standing
cybersecurity committee. The cybersecurity committee meets quarterly and is responsible for reviewing with management our cybersecurity and
other information technology risks, controls and processes, including the processes used to prevent or mitigate cybersecurity risks and respond
to cybersecurity events. These reports include updates on our information security risks and threats, any notable incidents, escalations or third-
party risks, the status of projects to strengthen our information security systems, assessments of the information security program, the emerging
threat landscape and company security culture. The CISO provides reports at least quarterly to the cybersecurity committee as well as to our
Chief Executive Officer, Chief Technology Officer, and other members of our senior management, as appropriate. The cybersecurity committee
also receives quarterly updates from our legal department and third-party experts. Our cybersecurity committee provides regular updates to the
board of directors on such reports, and coordinates with the audit committee of the board of directors with respect to any risks with implications
for our financial reporting, accounting, internal controls or other matters presenting significant financial risk.
Our information security program is regularly evaluated by internal and external parties with the results of certain reviews reported to
senior management and the cybersecurity committee. We also actively engage with key vendors and industry participants as part of our
continuing efforts to evaluate and enhance the effectiveness of our information security policies and procedures. Our cybersecurity committee
will also receive prompt and timely information regarding any material cybersecurity threats or incidents, as well as ongoing updates regarding
any such threat or incident until it has been mitigated, resolved, or otherwise addressed. To mitigate the impact of any cybersecurity incidents,
we maintain cybersecurity insurance in amounts that we believe are appropriate of our business, which provides coverage for such incidents.
Item 2. PROPERTIES
We lease our office facilities, including approximately 138,000 square feet in San Jose, California for our corporate headquarters. This
lease agreement expires in June 2031. We also maintain offices in Draper, Utah, and Houston, Texas. Our leased facilities in Draper, Utah
consist of 155,000 square feet of office space for our employees located in Draper, Utah, approximately 26,000 square feet of which is being
subleased for a period of 5 years expiring in December 2025. The lease for our Draper, Utah property expires in March 2030.
We believe that our office facilities are adequate to meet our needs for the immediate future. We continue to evaluate our real estate
strategy to accommodate expansion of our operations.
Item 3. LEGAL PROCEEDINGS
From time to time, we may be subject to legal proceedings and claims in the ordinary course of business, including patent, commercial,
product liability, employment, class action, whistleblower, and other litigation and claims, as well as governmental and other regulatory
investigations and proceedings. In addition, third parties may from time to time assert claims against us in the form of letters and other
communications. We are not currently a party to any legal proceedings that we believe to be material to our business or financial condition.
The results of any future litigation cannot be predicted with certainty, and regardless of the outcome, litigation can have an adverse
impact on us because of defense and settlement costs, diversion of management resources, and other factors.
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Item 4. MINE SAFETY DISCLOSURES
Not applicable.
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PART II
Item 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY
SECURITIES
Market Information
Our common stock trades on The New York Stock Exchange under the symbol “BILL”.
Holders of Record
As of June 30, 2024, there were 162 holders of record of our common stock. This number does not include beneficial owners whose
shares are held by nominees in street name.
Dividend Policy
We have not declared or paid any dividends, or authorized or made any distribution upon or with respect to any class or series of our
capital stock. We currently intend to retain future earnings for use in the operation of our business, to facilitate strategic acquisitions, to
repurchase our common stock or other securities, or to repay indebtedness, and do not anticipate paying any dividends on our capital stock in
the foreseeable future. Any future determination to declare dividends will be made at the discretion of our board of directors, subject to applicable
laws, and will depend on our financial condition, operating results, capital requirements, general business conditions and other factors that our
board of directors may deem relevant.
Stock Performance Graph
The following performance graph and related information shall not be deemed “soliciting material” or to be “filed” with the SEC for
purposes of Section 18 of the Exchange Act, nor shall such information be incorporated by reference into any future filing under the Securities
Act or the Exchange Act, whether made before or after the date hereof and irrespective of any general incorporation language in any such filing,
or otherwise subject to the liabilities under the Securities Act or Exchange Act, except to the extent that we specifically incorporate it by reference
into such filing.
The following graph depicts the total cumulative stockholder return on our common stock from December 12, 2019, the first day of
trading of our common stock on the NYSE, through June 30, 2024, relative to the performance of the S&P 500 Index and S&P 500 IT Index. The
graph assumes an initial investment of $100.00 at the close of trading on December 12, 2019 and that all dividends paid by companies included
in these indices have been reinvested. The performance shown in the graph below is not intended to forecast or be indicative of future stock
price performance.
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Recent Sales of Unregistered Equity Securities
In connection with our commercial relationship with CPA.com, Inc. (CPA.com), on April 2, 2024, we issued to CPA.com warrants (the
Warrants) to purchase up to an aggregate of 150,686 shares (the Warrant Shares) of our common stock at an exercise price $0.01 per Warrant
Share. The Warrants, which were issued as a result of the achievement of certain performance milestones under the commercial relationship,
were subsequently net exercised in full for 150,662 shares of our common stock.
The issuance of the Warrants and Warrant Shares has not been, and will not be, registered under the Securities Act of 1933, as
amended (the Securities Act). The Warrants and the Warrant Shares were issued in reliance upon the exemption from registration under Section
4(a)(2) of the Securities Act. The Warrants and the Warrant Shares may not be offered or sold in the United States absent registration under or
exemption from the Securities Act and any applicable state securities laws. CPA.com represented in the Warrants, among other things, that it is
an “accredited investor” within the meaning of Regulation D promulgated under the Securities Act, and that the acquisition of the Warrants is for
investment in its account and not with a view to the public resale or distribution within the meaning of the Securities Act.
Purchase of Equity Securities by the Issuer
None.
Item 6. RESERVED
Not applicable.
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Item 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
You should read the following discussion and analysis of our financial condition and results of operations together with our consolidated
financial statements and the related notes included elsewhere in this Annual Report on Form 10-K. Some of the information contained in this
Annual Report on Form 10-K includes forward-looking statements that involve risks and uncertainties. You should read the sections titled
“Special Note Regarding Forward-Looking Statements” and “Risk Factors” for a discussion of important factors that could cause actual results to
differ materially from the results described in or implied by the forward-looking statements contained in the following discussion and analysis.
Our fiscal year end is June 30, and our fiscal quarters end on September 30, December 31, and March 31.
This Management’s Discussion and Analysis of Financial Condition and Results of Operations focuses on a discussion of fiscal 2024
compared to fiscal 2023. A discussion of fiscal 2023 compared to fiscal 2022 can be found under Item 7 of Part II in our Annual Report on Form
10-K for the fiscal year ended June 30, 2023, filed with the SEC on August 29, 2023, which is available free of charge on the SEC’s website at
www.sec.gov and on the Investor Relations section of our corporate website at investor.bill.com.
Overview
We are a leading financial operations platform for small and midsize businesses (SMBs). As a champion of SMBs, we are automating
the future of finance so businesses can thrive. Our integrated platform helps businesses to more efficiently control their payables, receivables,
and spend and expense management. Hundreds of thousands of businesses rely on BILL’s proprietary network of millions of members to pay or
get paid faster. Headquartered in San Jose, California, we are a trusted partner of leading U.S. financial institutions, accounting firms, and
accounting software providers.
Our purpose-built, AI-enabled financial software platform creates seamless connections between our customers, their suppliers, and
their clients. Businesses on our platform generate and process invoices, streamline approvals, make and receive payments, manage employee
expenses, sync with their accounting system, foster collaboration, and manage their cash. We have built sophisticated integrations with popular
accounting software solutions, banks, card issuers, and payment processors, enabling our customers to access these mission-critical services
quickly and easily.
We efficiently reach SMBs through our proven direct and indirect go-to-market strategies. We acquire new businesses to use our
solutions directly through digital marketing and inside sales, and indirectly through accounting firms and financial institution partnerships. As of
June 30, 2024, our partners included some of the most trusted brands in the financial services business, including more than 85 of the top 100
accounting firms and seven of the top ten largest financial institutions for SMBs in the United States (U.S.), including Bank of America, JPMorgan
Chase, Wells Fargo Bank, and American Express. As we add customers and partners, we expect our network to continue to grow organically.
We have grown rapidly and scaled our business operations in recent periods. Our revenue was $1.3 billion and $1.1 billion during fiscal
2024 and 2023, respectively, a year-over-year increase of $231.7 million. We generated net losses of $28.9 million and $223.7 million during
fiscal 2024 and 2023, respectively.
Macroeconomic and Other Factors
Elevated interest rates and recent inflation in the U.S. and other markets globally have increased economic volatility and led to tightening
in credit markets in the U.S. and globally. The SMBs we serve are particularly susceptible to changes in overall economic and financial
conditions, and certain SMBs may cease operations in the event of a recession or inability to access financing. The macroeconomic environment
has caused our BILL standalone customers and spending businesses using BILL Spend and Expense to moderate their expenditures and, in
certain cases, shift to lower-cost methods of payment, resulting in lower payment volume growth and lower transaction fee growth than historical
trends. Moreover, there can be no assurance that, in the event of a recession, demand for our products would not be adversely affected. We
intend to continue to monitor macroeconomic conditions closely and to take appropriate financial or operational actions in response to such
conditions.
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In December 2023, we announced a reduction-in-force (RIF), impacting approximately 15% of our global workforce and including the
closure of our office in Sydney, Australia, designed to right-size our organization, enhance our profitability profile, and reallocate resources
towards our most impactful initiatives. We incurred the majority of the charges related to the RIF in the three months ended December 31, 2023,
and it was substantially completed by June 30, 2024.
Any of these conditions or actions may have a negative impact on our future results of operations, liquidity, and financial condition. We
are unable to predict the full impact that macroeconomic factors, banking sector dynamics, or ongoing global geopolitical conflicts will have on
our future results of operations, liquidity, and financial condition due to numerous uncertainties, including changes in central bank policies and
interest rates, rates of inflation, the impact to our customers, spending businesses, subscribers, partners, and suppliers, and other factors
described in the section titled “Risk Factors” in Part I, Item 1A of this Annual Report on Form 10-K.
Our Revenue Model
We generate revenue primarily from subscription and transaction fees.
Our subscription revenue is primarily based on a fixed monthly or annual rate per user charged to our customers. Our transaction
revenue consists of transaction fees and interchange fees on a fixed or variable rate per transaction. Transactions primarily include card
payments, real-time payments, check payments, ACH payments, cross-border payments, pay-by-card, invoice financing, and creation of
invoices. Much of our revenue comes from repeat transactions, which are an important contributor to our recurring revenue.
In addition, we generate revenue from interest on funds held for customers. When we process payment transactions, the funds flow
through our bank accounts, resulting in a balance of funds held for customers. The balances may fluctuate based on volume and the type of
payments processed. Interest is earned from interest-bearing deposit accounts, certificates of deposit, money market funds, corporate bonds,
asset-backed securities, municipal bonds, commercial paper, U.S. treasury securities, and U.S. agency securities. We hold these funds from the
day they are withdrawn from a payer’s account to the day the funds are credited to the receiver. This revenue can fluctuate depending on the
amount of customer funds held, as well as our yield on customer funds invested, which is influenced by market interest rates and our
investments.
Our Receivables Purchases and Servicing Model
We market our BILL Spend and Expense software and BILL Divvy Corporate Card solutions to potential spending businesses and issue
business-purpose charge cards through our card issuing partner banks (Issuing Banks). When a business applies for a BILL Divvy Corporate
Card, we utilize, on behalf of the Issuing Bank, proprietary risk management capabilities to confirm the identity of the business, and perform a
credit underwriting process to determine if the business is eligible for a BILL Divvy Corporate Card pursuant to our credit policies. Once
approved for a BILL Divvy Corporate Card the spending business is provided a credit limit and can use the BILL Spend and Expense software to
request virtual cards or physical cards, establish budgets, and manage spend.
The majority of cards on our platform are issued by Cross River Bank, a Federal Deposit Insurance Corporation (FDIC)-insured New
Jersey state chartered bank, and WEX Bank, an FDIC-insured Utah state chartered bank. Under our arrangements with the Issuing Banks, we
must comply with their respective credit policies and underwriting procedures, and the Issuing Banks maintain ultimate authority to decide
whether to issue a card or approve a transaction. We are responsible for all fraud and unauthorized use of a card and generally are required to
hold the Issuing Bank harmless from such losses unless claims regarding fraud or unauthorized use are due to the sole gross negligence of the
Issuing Bank.
When a spending business completes a purchase transaction, the payment to the supplier is made by the cards' Issuing Bank.
Obligations incurred by the spending business in connection with their purchase transaction are reflected as receivables on the Issuing Bank's
balance sheet from the BILL Divvy Corporate Card account for the spending business. The Issuing Bank then sells a 100% participation interest
in the receivable to us. Pursuant to our agreements with the Issuing Banks, we are obligated to purchase the participation interests in all of the
receivables originated through our platform, and our obligations are secured
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by cash deposits. When we purchase the participation interests, the purchase price is equal to the outstanding principal balance of the
receivable.
In order to purchase the participation rights in the receivables, we maintain certain funding arrangements, including warehouse facilities
and, from time-to-time, other purchase arrangements with third-party funding sources. We typically fund some portion of these participation
interest purchases by borrowing under our credit facilities, although we may also fund purchases using corporate cash.
Our Business Model
We efficiently reach SMBs through our proven direct and indirect go-to-market strategies. We acquire them directly through digital
marketing and inside sales and indirectly by partnering with leading companies that are trusted by SMBs, including accounting firms, financial
institutions, and software companies.
Our revenue from existing businesses using our solutions is visible and predictable. For fiscal 2024, over 89% of our subscription and
transaction revenue from BILL standalone customers came from customers who were acquired prior to the start of the fiscal year. See "—Key
Business Metrics—Businesses Using Our Solutions" below for the definition of BILL standalone customers. We expand within our existing
customer base by adding more users, increasing transactions per customer, launching additional products, and through pricing and packaging
our services. We make it easy for SMBs to try our platform through our risk-free trial program. Should an SMB choose to become a customer
after the trial period, it can take several months to adapt their financial operations to fully leverage our platform. Even with a transition period,
however, we believe our customer retention is strong. Excluding those customers of our financial institution partners, approximately 83% of BILL
standalone customers as of June 30, 2023 were still customers as of June 30, 2024.
Net Dollar-Based Retention Rate
Net dollar-based retention rate is an important indicator of customer satisfaction and usage of our platform, as well as potential revenue
for future periods. We calculate our net dollar-based retention rate at the end of each fiscal year. We calculate our net dollar-based retention rate
by starting with the revenue billed to BILL standalone customers in the last quarter of the prior fiscal year (Prior Period Revenue). We then
calculate the revenue billed to these same customers in the last quarter of the current fiscal year (Current Period Revenue). See "—Key
Business Metrics—Businesses Using Our Solutions" below for the definition of BILL standalone customer. Current Period Revenue includes any
upsells and is net of contraction or attrition, but excludes revenue from new customers and excludes interest earned on funds held on behalf of
customers. We then repeat the calculation of Prior Period Revenue and Current Period Revenue with respect to each of the preceding three
quarters, and aggregate the four Prior Period Revenues (the Aggregate Prior Period Revenue) and the four Current Period Revenues (the
Aggregate Current Period Revenue). Our net dollar-based retention rate equals the Aggregate Current Period Revenue divided by Aggregate
Prior Period Revenue.
Our net dollar-based retention rate was 92%, 111%, and 131% during fiscal 2024, 2023, and 2022, respectively. The decrease in fiscal
2024 when compared to fiscal 2023 was primarily due to the change in spending patterns per customer, continued softness in the SMB
economic environment which limited payment monetization, and the migration or churn of certain customers of a bank partner. The decrease in
fiscal 2023 when compared to fiscal 2022 was primarily due to the change in spending patterns per customer, driven by the challenging
macroeconomic environment.
Customer Acquisition Efficiency
Our efficient direct and indirect go-to-market strategy, combined with our recurring revenue model, results in our short payback period.
We define “payback period” as the number of quarters it takes for the cumulative non-GAAP (as defined below) gross profit we earn from BILL
standalone customers acquired during a given quarter to exceed our total sales and marketing spend in that same quarter, excluding customers
acquired through financial institutions and the related sales and marketing spend. See "—Key Business Metrics—Businesses Using Our
Solutions" below for the definition of BILL standalone customer. For BILL standalone customers acquired during fiscal 2023, the average
payback period was approximately six quarters.
63

Key Business Metrics
We regularly review several metrics, including the key business metrics presented in the table below (as well as the additional metrics
described in "Our Business Model"), to measure our performance, identify trends affecting our business, prepare financial projections, and make
strategic decisions. We periodically review and revise these metrics to reflect the continued evolution of our business, and anticipate updating
our metrics, beginning with the first quarter of fiscal 2025, to distinguish activity attributable to our integrated platform, on the one hand, and to
our embedded payment and other solutions, on the other, rather than attributing such activity to specific solutions individually.
We present our key business metrics on a consolidated basis, which we believe better reflects the performance of our consolidated
business overall. Our key business metrics are defined following the table below and track our BILL standalone, BILL Spend and Expense, and
Invoice2go solutions combined. The relevant metrics for each of BILL standalone, BILL Spend and Expense, and Invoice2go, respectively, are
set forth in the footnotes to the table. As noted above, we intend to discontinue reporting these metrics on a solution specific basis. The
calculation of the key business metrics and other measures discussed below may differ from other similarly-titled metrics used by other
companies, securities analysts, or investors.
As of June 30,
% Growth
as of June 30,
2024
2023
2022
2024
2023
Businesses using our solutions 
474,600 
461,000 
400,100 
3 %
15 %
Year ended
June 30,
% Growth
Year ended June 30,
2024
2023
2022
2024
2023
Total Payment Volume (amounts in billions) 
$
292.4 
$
266.0 
$
228.1 
10 %
17 %
Year ended
June 30,
% Growth
Year ended June 30,
2024
2023
2022
2024
2023
Transactions processed (in millions) 
103.8 
85.1 
62.9 
22 %
35 %
As of June 30, 2024, the total number of BILL standalone customers was approximately 222,000; the total number of spending
businesses that used our BILL Spend and Expense solution was approximately 34,800, and the total number of Invoice2go
subscribers was approximately 217,800.
During fiscal 2024, the total payment volume transacted by BILL standalone customers was approximately $273.9 billion; the total
card payment volume transacted by spending businesses that used BILL Divvy Corporate Cards was approximately $17.5 billion;
and the total payment volume transacted by Invoice2go subscribers was approximately $1.1 billion.
During fiscal 2024, the total number of transactions executed by BILL standalone customers was approximately 48.2 million; the
total number of transactions executed by spending businesses that used BILL Divvy Corporate Cards was approximately 54.4
million; and the total number of transactions executed by Invoice2go subscribers was approximately 1.3 million.
Includes Invoice2go metrics from the acquisition date on September 1, 2021.
Businesses Using Our Solutions
For the purposes of measuring our key business metrics, we define businesses using our solutions as the summation of: (A) businesses
that are either billed directly by us or for which we bill our partners for use of our core BILL accounts payable and receivable platform during a
particular period (BILL standalone customers), (B) spending businesses that use our BILL Spend and Expense product during the period, and
(C) Invoice2go subscribers during the period. Businesses using more than one of our solutions are included separately in the total for each
solution utilized; as of June 30, 2024, this included approximately 11,500 businesses. Businesses
 (4)
(1)
 (4)
(2)
 (4)
(3)
(1)
(2)
(3)
(4)
64

using our solutions during a trial period are not counted as new businesses using our solutions during that period. If an organization has multiple
entities billed separately for the use of our solutions, each entity is counted as a business using our solutions. Businesses using our solutions
may exclude certain network members which receive a bill from us in connection with limited use of our platform. The number of businesses
using our solutions in the table above represents the total number of businesses using our solutions at the end of each fiscal year.
Total Payment Volume
To grow revenue from businesses using our solutions, we must deliver a product experience that helps them automate their back-office
financial operations. The more they use and rely upon our product offerings to automate their operations, the more transactions they process on
our platform. This metric provides an important indication of the aggregate value of transactions that businesses using our solutions are
completing on our platform and is an indicator of our ability to generate revenue from businesses using our solutions. We define TPV as the total
value of transactions that we process on our platform during a particular period, comprising transactions from BILL standalone customers, BILL
Divvy Corporate Card transactions, and transactions executed by Invoice2go subscribers. Our calculation of TPV includes payments that are
subsequently reversed. Such payments comprised less than 2% of TPV during each of fiscal 2024, 2023, and 2022.
Transactions Processed
We define transactions processed as the total number of payments initiated and processed through our platform during a particular
period. Payment transactions include checks, ACH payments, card payments, Invoice2go subscriber transactions, real-time payments, pay by
card, invoice financing, and cross-border payments.
Components of Results of Operations
Revenue
We generate revenue primarily from subscription and transaction fees.
Subscription fees are fixed monthly or annually and charged to customers for the use of our platform to process transactions.
Subscription fees are generally charged either on a per user or per customer account per period basis, normally monthly or annually. Transaction
fees are fees collected for each transaction processed, on either a fixed or variable fee basis. Transaction fees primarily include processing of
payments in the form of checks, ACH, card payments, real-time payments, pay by card, invoice financing, and cross-border payments, and the
creation of invoices. Transaction fees also include interchange fees paid by suppliers accepting card payments. Fixed transaction fees are set at
a fixed charge per payment transaction, while variable transaction fees are generally calculated based on a percentage of the dollar amount of
the payment transaction.
Our contracts with SMB and accounting firm customers provide them with access to the functionality of our cloud-based payments
platform to process transactions. These contracts are either monthly contracts paid in arrears or upfront, or annual arrangements paid up front.
We charge our SMB and accounting firm customers subscription fees to access our platform either based on the number of users or per
customer account and the level of service. We generally also charge these customers transaction fees based on transaction volume and the
category of transaction. The contractual price for subscription and transaction services is based on either negotiated fees or the rates published
on our website. Revenue recognized excludes amounts collected on behalf of third parties, such as sales taxes collected and remitted to
governmental authorities.
We enable our SMB and accounting firm customers to make virtual card payments to their suppliers. We also facilitate the extension of
credit to spending businesses in the form of BILL Divvy Corporate Cards. The spending businesses utilize the credit on BILL Divvy Corporate
Cards as a means of payment for goods and services provided by their suppliers. Virtual card payments and BILL Divvy Corporate Cards are
originated through agreements with the Issuing Banks. Our agreements with the Issuing Banks allow for card transactions on the Mastercard
and Visa networks. For each virtual card and BILL Divvy Corporate Card transaction, suppliers are required to pay interchange fees to the issuer
of the card. Based on our agreements with the
65

Issuing Banks, we recognize the interchange fees as revenue gross or net of rebates received from the Issuing Banks based on our
determination of whether we are the principal or the agent under the agreements.
We also enter into multi-year contracts with financial institution customers to provide them with access to our cloud-based payments
platform. These contracts typically include fees for initial implementation services that are paid during the period the implementation services are
provided as well as fees for subscription and transaction processing services, which are subject to guaranteed monthly minimum fees that are
paid monthly over the contract term. These contracts enable the financial institutions to provide their customers with access to online bill pay
services through the financial institutions’ online platforms. Implementation services are required up-front to establish an infrastructure that
allows the financial institutions’ online platforms to communicate with our online platform. A financial institution’s customers cannot access online
bill pay services until implementation is complete. The total consideration in these contracts varies based on the number of users and
transactions to be processed.
In addition, we generate revenue from interest on funds held for customers. Interest on funds held for customers consists of the interest
that we earn from customer funds while payment transactions are clearing. Interest is earned from interest-bearing deposit accounts, certificates
of deposit, money market funds, corporate bonds, asset-backed securities, municipal bonds, commercial paper, U.S. treasury securities, and
U.S. agency securities, until those payments are cleared and credited to the intended recipient.
Service Costs and Expenses
Service costs – Service costs consist primarily of personnel-related costs, including stock-based compensation, for our customer
success and payment operations teams, costs that are directly attributed to processing customers’ and spending businesses' transactions (such
as the cost of printing checks, postage for mailing checks, fees associated with the issuance and processing of card transactions, fees for
processing payments), outsourced support services for our customer success team, direct and amortized costs for implementing and integrating
our cloud-based platform into our customers’ systems, and cloud payments infrastructure costs. We expect that service costs will increase in
absolute dollars, but may fluctuate as a percentage of revenue from period to period, as we continue to invest in growing our business.
Research and development (R&D) – R&D expenses consist primarily of personnel-related expenses, including stock-based
compensation expenses, for our R&D teams, incurred in developing new products or enhancing existing products, and allocated overhead costs.
We expense a substantial portion of R&D expenses as incurred. We believe that delivering new and enhanced functionality is critical to attract
new customers and expand our relationship with existing customers. We expect to continue to make investments in and expand our offerings to
enhance our customers’ experience and satisfaction, and to attract new customers. We expect our R&D expenses to increase in absolute
dollars, but they may fluctuate as a percentage of revenue from period to period as we expand our R&D team to develop new products and
product enhancements. We capitalize certain software development costs that are attributable to developing new products and adding
incremental functionality to our platform and amortize such costs into service costs over the estimated life of the new product or incremental
functionality, which is generally three years.
Sales and marketing – Sales and marketing expenses consist primarily of personnel-related expenses, including stock-based
compensation expenses, for our sales and marketing teams, rewards expense in connection with our card rewards programs, sales
commissions, marketing program expenses, travel-related expenses, and costs to market and promote our platform through advertisements,
marketing events, partnership arrangements, direct customer acquisition, and allocated overhead costs. Sales commissions that are incremental
to obtaining new customer contracts are deferred and amortized ratably over the estimated period of our relationship with new customers.
We focus our sales and marketing efforts on generating awareness of our company, platform, and products, creating sales leads, and
establishing and promoting our brand. We plan to continue investing in sales and marketing efforts by driving our go-to-market strategies,
building our brand awareness, and sponsoring additional marketing events; however, we will adjust our sales and marketing spend level as
needed, as the spend may fluctuate from period to period, in response to changes in the economic environment.
66

General and administrative – General and administrative expenses consist primarily of personnel-related expenses, including stock-
based compensation expenses, for finance, corporate business operations, risk management, legal and compliance, human resources,
information technology, costs incurred for external professional services, losses from fraud, and allocated overhead costs. We expect to incur
additional general and administrative expenses as we explore various growth initiatives, which include incurring higher costs for professional
services. We also expect to increase the size of our general and administrative functions to support the growth in our business. As a result, we
expect that our general and administrative expenses will increase in absolute dollars but may fluctuate as a percentage of revenue from period
to period.
Provision for expected credit losses – Provision for expected credit losses represents the amount of expense required to maintain the
allowance for expected credit losses on our consolidated balance sheet, which represents management’s estimate of credit losses. In the event
that our receivables outperform expectation and/or we reduce our expectation of credit losses in future periods, we may release reserves and
thereby reduce the provision for expected credit losses. The provision is determined based on our estimate of expected credit losses on
acquired cards receivables, loans held for investment and accounts receivable on our balance sheet, changes in our estimate of expected credit
losses on these receivables outstanding as of the end of the period and the net charge-offs incurred in the period.
Depreciation and amortization – Depreciation and amortization consist of depreciation and amortization of property and equipment, and
amortization of acquired intangibles, such as developed technology, customer relationship, and trade names. Amortization of capitalized internal-
use software costs paid in cash are excluded.
Restructuring – Restructuring costs consist primarily of employee severance and other employment termination benefits, including
commission, as well as stock-based compensation expense. Additionally, these costs include contract termination expenses and other costs
related to the execution of our restructuring plan announced in December 2023, which included the RIF and closure of our office in Sydney,
Australia (Restructuring Plan). Refer to Note 16 to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K
for additional information on the Restructuring Plan.
Other income (expense), net – Other income (expense), net consist primarily of interest income on our corporate funds, gain on debt
extinguishment, interest expense on our borrowings (including amortization of issuance costs) and the lower of cost or market adjustment on
card receivables sold and held for sale.
Provision for (benefit from) income taxes – Income tax expense consist of U.S. federal, state and foreign income taxes. We maintain a
full valuation allowance against our U.S. federal, state and Australian net deferred tax assets as we have concluded that it is more likely than not
that we will not realize our net deferred tax assets.
67

Results of Operations
The following table sets forth our results of operations together with the dollar and percentage change for the periods presented
(amounts in thousands):
Year ended June 30,
Change
(2024 compared to 2023)
Change
(2023 compared to 2022)
2024
2023
2022 
Amount
%
Amount
%
Revenue
Subscription and transaction fees 
$
1,122,733 
$
944,710 
$
633,365 
$
178,023 
19 %
$
311,345 
49 %
Interest on funds held for customers
167,439 
113,758 
8,594 
53,681 
47 %
105,164 
1224 %
Total revenue
1,290,172 
1,058,468 
641,959 
231,704 
22 %
416,509 
65 %
Cost of revenue
Service costs
189,894 
151,010 
105,496 
38,884 
26 %
45,514 
43 %
Depreciation and amortization 
44,722 
42,967 
39,508 
1,755 
4 %
3,459 
9 %
Total cost of revenue
234,616 
193,977 
145,004 
40,639 
21 %
48,973 
34 %
Gross profit
1,055,556 
864,491 
496,955 
191,065 
22 %
367,536 
74 %
Operating expenses
Research and development 
336,754 
314,632 
219,818 
22,122 
7 %
94,814 
43 %
Sales and marketing
478,540 
515,858 
307,151 
(37,318)
(7)%
208,707 
68 %
General and administrative
277,662 
249,054 
221,030 
28,608 
11 %
28,024 
13 %
Provision for expected credit losses 
60,105 
32,224 
20,144 
27,881 
87 %
12,080 
60 %
Depreciation and amortization 
49,072 
48,496 
45,630 
576 
1 %
2,866 
6 %
Restructuring
27,587 
— 
— 
27,587 
100 %
— 
— %
Total operating expenses
1,229,720 
1,160,264 
813,773 
69,456 
6 %
346,491 
43 %
Operating loss
(174,164)
(295,773)
(316,818)
121,609 
(41)%
21,045 
(7)%
Other income (expense), net
147,845 
72,856 
(13,861)
74,989 
103 %
86,717 
(626)%
Loss before provision for (benefit from) income
taxes
(26,319)
(222,917)
(330,679)
196,598 
(88)%
107,762 
(33)%
Provision for (benefit from) income taxes
2,559 
808 
(4,318)
1,751 
217 %
5,126 
(119)%
Net loss
$
(28,878)
$
(223,725)
$
(326,361)
$
194,847 
(87)%
$
102,636 
(31)%
Includes the results of Invoice2go from the acquisition date on September 1, 2021.
Includes stock-based compensation charged to revenue and expenses as follows (in thousands):
Year ended June 30,
Change
(2024 compared to 2023)
Change
(2023 compared to 2022)
2024
2023
2022 
Amount
%
Amount
%
Revenue - subscription and transaction fees
$
1,831 
$
188 
$
— 
$
1,643 
874 %
$
188 
— %
Cost of revenue - service costs
9,309 
9,111 
5,144 
198 
2 %
3,967 
77 %
Research and development
103,382 
93,364 
54,907 
10,018 
11 %
38,457 
70 %
Sales and marketing *
49,070 
130,421 
60,237 
(81,351)
(62)%
70,184 
117 %
General and administrative
81,209 
80,619 
76,869 
590 
1 %
3,750 
5 %
Restructuring
3,574 
— 
— 
3,574 
100 %
— 
— %
Total stock-based compensation **
$
248,375 
$
313,703 
$
197,157 
$
(65,328)
(21)%
$
116,546 
59 %
Fiscal 2023 includes $52.2 million of stock-based compensation expense related to separation and advisory agreements with our former Chief Revenue Officer.
 Consists of acquisition related equity awards (Acquisition Related Awards), which include equity awards assumed and retention equity awards granted to certain
employees of acquired companies in connection with acquisitions, modified equity awards in connection with the Restructuring Plan (Restructuring Awards), and non-
acquisition related equity awards (Non-Acquisition Related Awards), which include all other equity awards granted to existing employees and non-employees in the
ordinary course
(1)
(2)
 (2)
(3)
(2)
 (2)
 (2) (4)
(4)
(3)
(1) 
(2) 
(1)
* 
**
68

of business. The following table summarizes stock-based compensation recorded for the periods presented and as a percentage of total revenue (amounts in thousands):
As a % of total revenue
Year ended June 30,
Year ended June 30,
2024
2023
2022 
2024
2023
2022 
Acquisition Related Awards
$
15,474 
$
107,815 
$
100,698 
1 %
10 %
16 %
Restructuring Awards
3,574 
— 
— 
— %
— %
— %
Non-Acquisition Related Awards
229,327 
205,888 
96,459 
18 %
19 %
15 %
Total stock-based compensation
$
248,375 
$
313,703 
$
197,157 
19 %
29 %
31 %
Depreciation and amortization do not include amortization of capitalized internal-use software costs paid in cash.
Provision for expected credit losses was included in general and administrative expenses in fiscal 2023 and 2022.
The following table sets forth the components of our consolidated statements of operations for the periods presented as a
percentage of revenue:
Year ended June 30,
2024
2023
2022 
Revenue
Subscription and transaction fees
87 %
89 %
99 %
Interest on funds held for customers
13 %
11 %
1 %
Total revenue
100 %
100 %
100 %
Cost of revenue
Service costs
15 %
14 %
16 %
Depreciation and amortization
3 %
4 %
7 %
Total cost of revenue
18 %
18 %
23 %
Gross profit
82 %
82 %
77 %
Operating expenses
Research and development
25 %
30 %
34 %
Sales and marketing
37 %
49 %
48 %
General and administrative
22 %
24 %
34 %
Provision for expected credit losses
5 %
3 %
3 %
Depreciation and amortization
4 %
5 %
7 %
Restructuring
2 %
— %
— %
Total operating expenses
95 %
110 %
127 %
Operating loss
(13)%
(28)%
(50)%
Other income (expense), net
11 %
7 %
(2)%
Loss before provision for (benefit from) income taxes
(2)%
(21)%
(52)%
Provision for (benefit from) income taxes
— %
— %
(1)%
Net loss
(2)%
(21)%
(51)%
Includes the results of Invoice2go from the acquisition date on September 1, 2021.
(1)
(1)
(3) 
(4) 
 
(1)
(1) 
69

Comparison of Fiscal 2024 and 2023
Revenue
Total revenue during fiscal 2024 and 2023 were as follows (amounts in thousands):
Year ended June 30,
Change
2024
2023
Amount
%
Subscription fees
$
257,143 
$
253,316 
$
3,827 
2 %
Transaction fees
865,590 
691,394 
174,196 
25 %
Total subscription and transaction fees
1,122,733 
944,710 
178,023 
19 %
Interest on funds held for customers
167,439 
113,758 
53,681 
47 %
Total revenue
$
1,290,172 
$
1,058,468 
$
231,704 
22 %
Total revenue increased by $231.7 million, or 22% during fiscal 2024 as compared to fiscal 2023, primarily due to:
•
a $3.8 million increase in subscription fee revenue primarily due to an increase in customers as compared to the same prior year
period;
•
a $174.2 million increase in transaction fee revenue primarily due to increased total payment volume driven by the increase in
customer adoption of our products; and
•
a $53.7 million increase in interest on funds held for customers primarily due to an increase in yield earned from investing
customer funds as interest rates remained elevated throughout fiscal 2024.
Our revenue could be impacted by fluctuations in foreign currency rates in the future, especially if our revenue through our international
operations and international payments grows as a percentage of our revenue or our international operations increase. In addition, interest on
funds held for customers could be impacted by changes in interest rates.
Cost of Revenue, Gross Profit, and Gross Margin
Cost of revenue, gross profit, and gross margin were as follows (amounts in thousands):
Year ended June 30,
Change
2024
2023
Amount
%
Cost of revenue:
Service costs
$
189,894
$
151,010
$
38,884 
26 %
Depreciation and amortization 
44,722
42,967
1,755 
4 %
Total cost of revenue
234,616
193,977
40,639 
21 %
Gross profit
$
1,055,556
$
864,491
$
191,065 
22 %
Gross margin
81.8%
81.7%
Consists of depreciation of property and equipment and amortization of developed technology, excluding amortization of capitalized internal-use software costs paid in cash.
Service costs increased by $38.9 million during fiscal 2024 as compared to fiscal 2023, primarily due to:
•
a $31.2 million increase in direct costs associated with the processing of our customers’ payment transactions, use of software
applications and equipment, and data hosting services, which were driven by the increase in the number of customers,
increased adoption of new product offerings, and an increase in the volume of transactions; and
•
a $12.3 million increase in temporary contractors, shared overhead, and other costs; offset by
•
a $4.6 million decrease in personnel-related costs due to our RIF announced in December 2023.
(1)
(1) 
70

Gross margin increased to 81.8% during fiscal 2024 from 81.7% during fiscal 2023, primarily due to the increase in interest on funds
held for customers and a higher mix of variable-priced transaction revenue.
Research and Development Expenses
Research and development expenses increased by $22.1 million during fiscal 2024 as compared to fiscal 2023, primarily due to a $22.9
million increase in personnel-related costs, including stock-based compensation expense.
Our research and development expenses decreased to 25% as a percentage of revenue during fiscal 2024 from 30% during fiscal 2023,
primarily due to a higher revenue growth rate but a relatively lower increase in personnel-related expenses, including stock-based compensation,
as a percentage of revenue.
Sales and Marketing Expenses
Sales and marketing expenses decreased by $37.3 million during fiscal 2024 as compared to fiscal 2023, primarily due to the following:
•
a $85.3 million decrease in personnel-related costs as a result of higher stock-based compensation expense related to former
executives in the prior year period and a decrease in sales and marketing personnel from our RIF announced in December
2023; offset by
a $45.8 million increase in rewards expense in connection with the rewards program through our BILL Divvy Corporate Cards as
a result of increased transaction volume. Rewards expense decreased from 49% to 48% as a percentage of revenue from
spend and expense interchange fees primarily due to lower rewards redemption rate; and
•
a $2.2 million increase in advertising, marketing initiatives, software subscription and computer-related expenses, shared
overhead, and other costs.
Our sales and marketing expenses decreased to 37% as a percentage of revenue during fiscal 2024 from 49% during fiscal 2023,
primarily due to a higher revenue growth rate and decreases in personnel-related expenses, including stock-based compensation, recognized
during fiscal 2024.
General and Administrative Expenses
General and administrative expenses increased by $28.6 million during fiscal 2024 as compared to fiscal 2023, primarily due to the
following:
•
a $7.4 million increase in personnel-related expense, including stock-based compensation expense, resulting from the hiring of
additional general and administrative personnel and higher average cost per employee;
•
a $7.7 million increase in provision for fraud losses driven by the increase in the volume of transactions processed during the
current year;
•
a $2.5 million increase in software subscription and computer-related expenses and shared overhead; and
•
a $11.0 million increase in professional and consulting fees for outside services, and temporary contractors who provided
general and administrative services.
Our general and administrative expenses decreased to 22% as a percentage of revenue during fiscal 2024 from 24% during fiscal 2023,
primarily due to a higher revenue growth rate but a relatively lower increase in personnel-related expense, including stock-based compensation,
as a percentage of revenue.
Provision for Expected Credit Losses
Provision for expected credit losses increased by $27.9 million during fiscal 2024 as compared to fiscal 2023, primarily due to an
increase in balance of acquired card receivables and loans held for investment during the period.
•
71

Depreciation and Amortization
Depreciation and amortization increased by $2.3 million during fiscal 2024 as compared to fiscal 2023, primarily due to higher
amortization of capitalized software during fiscal 2024.
Restructuring
Restructuring expense increased by $27.6 million during fiscal 2024 as compared to fiscal 2023 as a result of the Restructuring Plan
announced on December 5, 2023. Refer to Note 16 to our consolidated financial statements included elsewhere in this Annual Report on Form
10-K for additional information on the Restructuring Plan.
Other Income, Net
Other income, net increased by $75.0 million during fiscal 2024 as compared to fiscal 2023, primarily due to the following:
•
a $45.3 million increase due to a gain on debt extinguishment resulting from the partial repurchases of our 2025 Notes and mark
to market derivatives associated with the 2025 Note repurchases and unwind of the Capped Calls; and
•
a $32.2 million increase in interest income due to higher interest rates earned on corporate funds; partially offset by
•
a $4.0 million increase in other expenses mainly due to interest expense primarily as the result of higher interest rates and
increased borrowings under the Revolving Credit Facility.
Provision for Income Taxes
Provision for income taxes during fiscal year ended June 30, 2024, consists of a current federal and state tax liability as a result of the
mandatory R&D capitalization by the Tax Cuts and Jobs Act of 2017, which became effective for us beginning fiscal 2023. R&D expenses are
capitalized and amortized over five years for domestic R&D and fifteen years for international R&D. The requirement increases our current year
cash tax liabilities, however, the cash flow impact is expected to decrease over time as capitalized research and development expenses continue
to amortize. The current tax liability was offset by the reduction to the net deferred tax liability.
Non-GAAP Financial Measures
To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use certain non-
GAAP financial measures, as described below, to understand and evaluate our core operating performance. These non-GAAP financial
measures, which may be different than similarly-titled measures used by other companies, are presented to enhance investors’ overall
understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and
presented in accordance with GAAP.
We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall
understanding of our past performance and future prospects and allow for greater transparency with respect to important metrics used by our
management for financial and operational decision-making. We are presenting these non-GAAP metrics to assist investors in seeing our
financial performance using a management view. We believe that these measures provide an additional tool for investors to use in comparing
our core financial performance over multiple periods with other companies in our industry.
We also periodically review our non-GAAP financial measures and may revise these measures to reflect changes in our business or
otherwise.
72

Non-GAAP Gross Profit and Non-GAAP Gross Margin
We define non-GAAP gross profit as gross profit minus depreciation and amortization, and stock-based compensation and related
payroll taxes recognized in cost of revenue. Non-GAAP gross margin is defined as non-GAAP gross profit, divided by total revenue. We believe
non-GAAP gross profit and non-GAAP gross margin provide our management and investors consistency and comparability with our past
financial performance and facilitate period-to-period comparisons of operations. The following table shows a reconciliation of our non-GAAP
gross profit and non-GAAP gross margin to our gross profit and gross margin for the periods presented (amounts in thousands):
Year ended June 30,
2024
2023
2022 
Revenue
$
1,290,172
$
1,058,468
$
641,959
Gross profit
1,055,556
864,491
496,955
Add:
Depreciation and amortization
44,722
42,967
39,508
Stock-based compensation and related payroll taxes charged to cost of
revenue
9,594
9,428
5,599
Non-GAAP gross profit
$
1,109,872
$
916,886
$
542,062
Gross margin
81.8 %
81.7 %
77.4 %
Non-GAAP gross margin
86.0 %
86.6 %
84.4 %
Includes the results of Invoice2go from the acquisition date on September 1, 2021.
Consists of depreciation of property and equipment and amortization of developed technology, excluding amortization of capitalized internal-use software costs paid in cash.
Free Cash Flow
Free cash flow is a non-GAAP measure defined as net cash provided by (used in) operating activities, adjusted by purchases of property
and equipment and capitalization of internal-use software costs. We believe free cash flow is an important liquidity measure of the cash (if any)
that is generated, after incurring operating expenses, purchases of property and equipment and capitalization of internal-use software costs, for
future operational expenses and investment in our business. Free cash flow is useful to investors as a liquidity measure because it measures our
ability to generate or use cash in the ordinary course of business. One limitation of free cash flow is that it does not reflect our future contractual
commitments. Additionally, free cash flow does not represent the total increase or decrease in our cash balance for a given period. Once our
business needs and obligations are met, cash can be used to maintain a strong balance sheet and invest in future growth. The following table
provides a reconciliation of our free cash flow to net cash provided by (used in) operating activities for the periods presented (in thousands):
Year ended June 30,
2024
2023
2022 
Net cash provided by (used in) operating activities
$
278,771 
$
187,768 
$
(18,093)
Purchases of property and equipment
(976)
(7,589)
(5,377)
Capitalization of internal-use software costs
(19,917)
(23,614)
(10,259)
Free cash flow
$
257,878 
$
156,565 
$
(33,729)
Includes the results of Invoice2go from the acquisition date on September 1, 2021.
Liquidity and Capital Resources
As of June 30, 2024, our principal sources of liquidity were our cash and cash equivalents of $985.9 million, our available-for-sale short-
term investments of $601.5 million, and our available undrawn Revolving
(1)
 (2)
(1) 
(2) 
(1)
(1) 
73

Credit Facility (as defined below) of $120.0 million. Our cash equivalents are comprised primarily of money market funds and investments in debt
securities with original maturities of three months or less at the time of purchase. Our short-term investments are comprised primarily of
available-for-sale investments in corporate bonds, certificates of deposit, asset-backed securities, municipal bonds, U.S. agency securities, and
U.S. treasury securities with original maturities of more than three months. Our corporate deposits held at large multinational financial institutions
and U.S. national or regional banks, may at times exceed federally insured limits. We monitor the financial strength of the financial institutions
with which we do business to ensure they are financially sound and present minimal credit risk. We further believe the associated risk of
concentration for our investments is mitigated by holding a diversified portfolio of highly rated investments consisting of the money market funds
and short-term debt securities described above. We have a total borrowing commitment of $300.0 million from our Revolving Credit Facility and
have drawn $180.0 million as of June 30, 2024. Our principal uses of cash are funding our operations and other working capital requirements,
including the contractual and other obligations discussed below.
We believe that our cash, cash equivalents, and short-term investments will be sufficient to meet our working capital requirements for at
least the next 12 months. In the future, we may attempt to raise additional capital through the sale of equity securities or through equity-linked or
debt financing arrangements to fund future operations or obligations, including the repayment of the principal amount of the Notes in the event
that the Notes become convertible and the note holders opt to exercise their right to convert. We may also seek to raise additional capital from
these offerings or financings on an opportunistic basis when we believe there are suitable opportunities for doing so. If we raise additional funds
by issuing equity or equity-linked securities, the ownership of our existing stockholders will be diluted. If we raise additional financing by incurring
additional indebtedness, we may be subject to increased fixed payment obligations and could also be subject to additional restrictive covenants,
such as limitations on our ability to incur additional debt, and other operating restrictions that could adversely impact our ability to conduct our
business. Any future indebtedness we incur may have terms that could be unfavorable to equity investors. There can be no assurances that we
will be able to raise additional capital. The inability to raise capital would adversely affect our ability to achieve our business objectives.
Our principal commitments to settle our contractual obligations consist of our 2025 Notes, outstanding borrowings from our Revolving
Credit Facility and 2027 Notes as further discussed below. For additional discussion about our Notes and Revolving Credit Facility, refer to Note
10 to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K. In addition, we have minimum commitments
under our noncancellable operating lease agreements and agreements with certain vendors. For additional discussion about our commitments,
including operating leases, refer to Note 15 to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K.
In January 2023, our board of directors authorized the repurchase of up to $300.0 million of our outstanding shares of common stock
(the January 2023 Share Repurchase Program). We completed the repurchase of shares with an aggregate value equal to the full authorized
amount under the January 2023 Share Repurchase Program by December 31, 2023. In August 2024, our board of directors authorized a share
repurchase program pursuant to which we intend to purchase to $300 million of our outstanding shares of common stock (the August 2024
Share Repurchase Program). We may repurchase such shares from time to time through open market purchases, in privately negotiated
transactions, or by other means, including through the use of trading plans. The timing and total amount of stock repurchases will depend upon
business, economic and market conditions, corporate and regulatory requirements, prevailing stock prices, and other considerations. The August
2024 Share Repurchase Program has no mandated end date, may be suspended, discontinued or modified at any time, and does not obligate
us to acquire any amount of common stock.
In addition, in March 2024 and May 2024, we repurchased $748.2 million and $234.5 million aggregate principal amount of our 2025
Notes, respectively, for an aggregate cash repurchase price of $711.0 million and $221.6 million, inclusive of transaction costs, respectively.
Depending on market conditions, our liquidity requirements, contractual restrictions, and other factors, we may consider initiating additional
share repurchase programs or repurchasing additional Notes.
74

Cash Flows
Below is a summary of our consolidated cash flows for the periods presented (in thousands):
 
Year ended June 30,
 
2024
2023
2022 
Net cash provided by (used in):
Operating activities
$
278,771 
$
187,768 
$
(18,093)
Investing activities
$
(409,374)
$
259,285 
$
(1,127,302)
Financing activities
$
(742,599)
$
235,110 
$
2,878,566 
Includes the results of Invoice2go from the acquisition date on September 1, 2021.
Net Cash Provided by (Used in) Operating Activities
Our primary source of cash provided by our operating activities is our revenue from subscription and transaction fees. Our subscription
revenue is primarily based on a fixed monthly or annual rate per user charged to our customers. Our transaction revenue is comprised of
transaction fees on a fixed or variable rate per type of transaction. We also generate cash from the interest earned on both corporate funds and
funds held in trust on behalf of customers. Our primary uses of cash in our operating activities include payments for employees' salaries and
related costs, payments to third parties to fulfill our payment transactions, payments to sales and marketing partners, payments for card rewards
expenses, and other general corporate expenditures.
Net cash provided by operating activities increased to $278.8 million during fiscal 2024 compared to $187.8 million during fiscal 2023.
The net change was due mainly to the increase in our revenue during the year.
Net Cash Provided by (Used in) Investing Activities
Our cash usage for our investing activities consists primarily of purchases of corporate and customer fund available-for-sale
investments, purchases of loans held for investment (loans held for investment represent funds advanced, through a partnership with a third
party, in connection with our invoice financing product), and capitalization of internal-use software. Our cash proceeds from our investing
activities consist primarily of proceeds from the maturities and sale of corporate and customer fund available-for-sale investments and
repayments of loans held for investment. Additionally, the increase or decrease in our net cash from investing activities is impacted by the net
change in acquired card receivable balances.
Our net cash used in investing activities was $409.4 million during fiscal 2024 compared to net cash provided of $259.3 million during
fiscal 2023. The net change was primarily due to the decrease in proceeds from maturities of corporate and customer short-term investments.
Net Cash Provided by (Used in) Financing Activities
Our cash proceeds from our financing activities consist primarily of proceeds from line of credit borrowings, employee purchases of our
common stock under our Employee Stock Purchase Plan (ESPP). Our cash usage for our financing activities consists primarily of the
repurchase of convertible senior notes and repurchases of shares. Additionally, the increase or decrease in our net cash from financing activities
is impacted by the change in customer fund deposits liability and prepaid card deposit.
Our net cash used in financing activities was $742.6 million during fiscal 2024 compared to net cash provided of $235.1 million during
fiscal 2023. The net change was primarily due to the partial repurchase of our 2025 Notes and repurchases of our common stock.
2027 Notes
On September 24, 2021, we issued $575.0 million in aggregate principal amount of our 0% convertible senior notes due on April 1, 2027
(the 2027 Notes). The 2027 Notes are senior, unsecured obligations, will not
(1)
(1) 
75

accrue interest unless we determine to pay special interest, and are convertible on or after January 1, 2027 until the close of business on the
second scheduled trading day immediately preceding the maturity date on April 1, 2027. The 2027 Notes are convertible by the holders at their
option during any calendar quarter after December 31, 2021 under certain circumstances, including if the last reported sale price of our common
stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on and including the last
trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the $414.80 per share initial conversion price. If
the note holders exercise their right to convert, our current intent is to settle such conversion through a combination settlement involving a
repayment of the principal portion in cash and the balance in shares of common stock. For additional discussion about our 2027 Notes and the
capped call transactions, refer to Note 10 to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K.
2025 Notes
On November 30, 2020, we issued $1.15 billion in aggregate principal amount of our 0% convertible senior notes due on December 1,
2025 (the 2025 Notes). The 2025 Notes are senior, unsecured obligations, will not accrue interest unless we determine to pay special interest,
and are convertible on or after September 1, 2025 until the close of business on the second scheduled trading day immediately preceding the
maturity date on December 1, 2025. The 2025 Notes are convertible by the holders at their option during any calendar quarter after March 31,
2021 under certain circumstances, including if the last reported sale price of our common stock for at least 20 trading days (whether or not
consecutive) during a period of 30 consecutive trading days ending on and including the last trading day of the immediately preceding calendar
quarter is greater than or equal to 130% of the $160.88 per share initial conversion price. If the note holders exercise their right to convert, our
current intent is to settle such conversion through a combination settlement involving a repayment of the principal portion in cash and the
balance in shares of common stock. In March 2024 and May 2024, we entered into privately-negotiated transactions with certain holders of our
2025 Notes to repurchase $748.2 million and $234.5 million aggregate principal amount of our 2025 Notes, respectively, for an aggregate cash
repurchase price of $711.0 million and $221.6 million, inclusive of transaction costs, respectively. Following the repurchases, we cancelled the
repurchased 2025 Notes and, after such cancellation, $233.2 million aggregate principal amount of 2025 Notes remains outstanding. For
additional discussion about our 2025 Notes and the capped call transactions, refer to Note 10 to our consolidated financial statements included
elsewhere in this Annual Report on Form 10-K.
Revolving Credit Facility
We have a total borrowing commitment of $300.0 million pursuant to our Revolving Credit and Security Agreement, by and between our
subsidiary, Divvy Peach, LLC, Goldman Sachs Bank USA and the lenders party thereto (as amended to date, the Revolving Credit Facility), of
which we borrowed $180.0 million as of June 30, 2024. Revolving loans under the Revolving Credit Facility bear interest at a rate per annum
determined by reference to either the SOFR Rate or an adjusted benchmark rate plus an applicable margin ranging from 2.65% to 2.75%, based
on the outstanding principal amount and the date that principal amounts are outstanding. Obligations under the Revolving Credit Facility are
secured by receivables generated by our BILL Divvy Corporate Card and certain related collateral. Our Revolving Credit Facility matures in June
2026 and the outstanding borrowings are payable on or before the maturity date. For additional discussion about our Revolving Credit Facility,
refer to Note 10 to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K.
Off-Balance Sheet Arrangements
We are contractually obligated to purchase all card receivables from U.S.-based Issuing Banks including authorized transactions that
have not cleared. The transactions that have been authorized but not cleared totaled $27.2 million as of June 30, 2024 and have not been
recorded on our consolidated balance sheets. We have off-balance sheet credit exposures with these authorized but not cleared transactions;
however, our expected credit losses with respect to these transactions were not material as of June 30, 2024.
Other than our expected credit loss exposure on the card transactions that have not cleared, we had no other off-balance sheet
arrangements that have, or are reasonably likely to have, a current or future material effect on our consolidated financial condition, results of
operations, liquidity, capital expenditures, or capital resources as of June 30, 2024.
76

As of June 30, 2024, we, in partnership with the Issuing Banks and the Originating Bank Partner, had approximately $2.8 billion in
unused credit available to spending businesses and borrowers using our invoice financing product. While this balance represents the total
unused credit available, historical trends and current expectations indicate that the unused credit will likely not be fully utilized by spending
businesses and borrowers using our invoice financing product at any one time.
Critical Accounting Estimates
Our consolidated financial statements have been prepared in accordance with GAAP. The preparation of these financial statements
requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities and the disclosure of contingent assets
and liabilities at the date of the consolidated financial statements, as well as the reported revenue generated, and reported expenses incurred
during the reporting periods. Our estimates are based on our historical experience and on various other factors that we believe are reasonable
under the circumstances, the results of which form the basis for making judgments about the carrying value of assets and liabilities that are not
readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions.
While our significant accounting policies are described in the notes to our consolidated financial statements included elsewhere in this
Annual Report on Form 10-K, we believe that the following critical accounting estimates are most important to understanding and evaluating our
reported financial results.
Business Combinations
We account for acquisitions using the acquisition method of accounting, which requires assigning the fair value of purchase
consideration to the assets acquired and liabilities assumed by the acquirer at the acquisition date. The excess of the fair value of purchase
consideration over the fair value of these assets acquired and liabilities assumed in the acquiree is recorded as goodwill. When determining the
fair values of assets acquired and liabilities assumed in the acquiree, management makes significant estimates and assumptions, especially with
respect to intangible assets. Critical estimates in valuing intangible assets include, but are not limited to, expected future cash flows, which
includes consideration of future growth rates and margins, attrition rates, future changes in technology and brand awareness, loyalty and
position, and discount rates. Fair value estimates are based on the assumptions management believes a market participant would use in pricing
the asset or liability. Amounts recorded in a business combination may change during the measurement period, which is a period not to exceed
one year from the date of acquisition, as additional information about conditions existing at the acquisition date becomes available.
Expected Credit Losses on Acquired Card Receivables
We acquire card receivables pursuant to our contracts with certain Issuing Banks. The acquired card receivables portfolio consists of a
large group of smaller balances from spending businesses across a wide range of industries. The allowance for expected credit losses reflects
our estimate of uncollectible balances resulting from credit losses and is based on the determination of the amount of expected credit losses
inherent in the acquired card receivables as of the reporting date. An estimate of lifetime expected credit losses is performed by incorporating
historical loss experience, as well as current and future economic conditions over a reasonable and supportable period beyond the balance
sheet date. In estimating expected credit losses, we use models that entail a significant amount of judgment. The primary areas of judgment
used in measuring the quantitative components of our reserves relate to the attributes used to segment the portfolio, the determination of the
historical loss experience look-back period, and the weighting of historical loss experience by monthly cohort. We use these models and
assumptions to determine the reserve rates applicable to the outstanding acquired card receivables balances to estimate reserves for expected
credit losses. Based on historical loss experience, the probability of default decreases over time, therefore the attribute used to segment the
portfolio is the length of time since an account’s credit limit origination. Our models use past loss experience to estimate the probability of default
and exposure at default by aged balances. We also estimate the likelihood and magnitude of recovery of previously charged-off loans based on
historical recovery experience. Additionally, management evaluates whether to include qualitative reserves to cover credit losses that are
expected but may not be adequately represented in the quantitative methodology or the economic assumptions. The qualitative reserves
address possible limitations within the models or factors not included within the models, such as external conditions, changes in underwriting
strategies, the nature and volume of the portfolio, and the volume and severity of past due accounts.
77

We review our assumptions periodically and the amount of allowance that we recorded may be impacted by actual performance of the
acquired card receivables and changes in any of the assumptions used. In general, we charge-off card receivables after the balance
substantially becomes 120 days delinquent.
Spending Businesses Rewards
Our BILL Spend and Expense product allows spending businesses to earn rewards based on transaction volume. The amount of
rewards that a spending business earns varies based on the terms and conditions of the rewards program. The majority of our rewards are
earned and paid based on fixed rates and are not subject to estimation uncertainty. The remaining rewards are earned through our reward points
program and may be redeemed at varying rates based on the redemption method selected by the spending business. Redemption methods
include statement credits, cash, travel, and gift cards. Determining a liability for the earned and outstanding rewards is a subjective process that
requires the use of estimates and the exercise of significant judgment. We estimate the ultimate redemption cost of rewards points based on
historical redemption trends. Our current assumption is that substantially all rewards earned will eventually be redeemed. We use the weighted-
average redemption cost during the previous 12 months, adjusted as appropriate for recent changes in redemption costs, including changes
related to the mix of rewards redeemed, to estimate future redemption costs. While the rewards liability is sensitive to changes in assumptions
for redemption costs and involves significant judgment, we believe historical performance is the best indication of future rewards redemption
behavior and therefore, it is the primary basis for our estimate.
Recent Accounting Pronouncements
See “The Company and its Significant Accounting Policies” Note 1 to our consolidated financial statements included elsewhere in this
Annual Report on Form 10-K for recently adopted accounting pronouncements and recently issued accounting pronouncements not yet adopted
as of June 30, 2024.
Item 7A. Quantitative and Qualitative Disclosures About Market Risk
Our overall investment portfolio is comprised of corporate investments and funds held for customers. Our corporate investments are
invested in cash and cash equivalents and investment-grade fixed income marketable securities. These assets are available for corporate
operating purposes and mature within 24 months from the date of purchase based on the effective maturity date. The funds held for customers
are invested with safety of principal as the primary objective. As secondary objectives, we seek to provide liquidity and diversification and
maximize interest income. The funds held for customers are invested in money market funds that maintain a constant net asset value, other
cash equivalents, and highly liquid, investment-grade fixed income marketable securities, with maturities of up to 37 months from the time of
purchase based on the effective maturity date. Certain types of investments may have effective maturity dates different from contractual maturity
dates. Our investment policy governs the types of investments we make. We classify all of our investments in marketable securities as available-
for-sale.
As part of our customer funds investment strategy, we use funds collected daily from our customers to satisfy the obligations of other
unrelated customers, rather than liquidating investments purchased with previously collected funds. There is risk that we may not be able to
satisfy customer obligations in full or on time due to insufficient liquidity or due to a decline in value of our investments. However, the liquidity risk
is minimized by collecting the customer’s funds in advance of the payment obligation and by maintaining significant investments in bank deposits
and constant net asset value money market funds that allow for same-day liquidity. The risk of a decline in investment value is minimized by our
restrictive investment policy allowing for only short-term, high quality fixed income marketable securities. We also maintain other sources of
liquidity including our corporate cash balances.
Interest Rate and Credit Risk
We are exposed to interest rate risk relating to our investments of corporate cash and funds held for customers that we process through
our bank accounts. Our corporate investment portfolio consists principally of interest-bearing bank deposits, money market funds, certificates of
deposit, commercial paper, other corporate notes, asset-backed securities, and U.S. treasury securities. Funds that we hold for customers are
held in non-interest and interest-bearing bank deposits, money market funds, certificates of deposit, commercial paper,
78

other corporate notes, and U.S. treasury securities. We recognize interest earned from funds held for customers as revenue. We do not pay
interest to customers.
Factors that influence the rate of interest we earn include the short-term market interest rate environment and the weighting of our
balances by security type. The annualized interest rate earned on our corporate investment portfolio and funds held for customers increased to
5.07% during fiscal 2024 compared to 3.51% during fiscal 2023 due primarily to the changes in the short-term interest rate environment during
fiscal 2023 that remained elevated throughout fiscal 2024.
Unrealized gains or losses on our marketable debt securities are due primarily to interest rate fluctuations from the time the securities
were purchased. We account for both fixed and variable rate securities at fair value with unrealized gains and losses recorded in accumulated
other comprehensive loss since we classify our marketable debt securities as available-for-sale. Our investments in marketable debt securities
are generally held through maturity with minimal sales before maturity barring unforeseen circumstances, and thus unrealized gains or losses on
fixed-income securities from market interest rate decreases or increases are not realized as the securities mature at par.
We are also exposed to interest-rate risk relating to borrowings from our Revolving Credit Facility. As of June 30, 2024, we borrowed
$180.0 million from our Revolving Credit Facility. Because the interest rate on our borrowings is indexed to SOFR, which is a floating rate
mechanism, our interest cost may increase if market interest rates rise. A hypothetical 1.0%-5.0% increase or decrease in interest rates would
not have a material effect on our financial results.
In addition to interest rate risks, we also have exposure to risks associated with changes in laws and regulations that may affect
customer fund balances. For example, a change in regulations that restricts the permissible investment alternatives for customer funds would
reduce our interest earned revenue.
We are exposed to credit risk in connection with our investments in securities through the possible inability of the borrowers to meet the
terms of the securities. We limit credit risk by investing in investment-grade securities as rated by Moody’s, Standard & Poor’s, or Fitch, by
investing only in securities that mature in the near-term, and by limiting concentration in securities other than U.S. Treasuries. Investment in
securities of issuers with short-term credit ratings must be rated A-2/P-2/F2 or higher. Investment in securities of issuers with long-term credit
ratings must be rated A- or A3, or higher. Investment in asset-backed securities and money market funds must be rated AAA or equivalent.
Investment in repurchase agreements will be at least 102 percent collateralized with securities issued by the U.S. government or its agencies.
Securities in our corporate portfolio may not mature beyond two years from purchase, and securities held in our customer fund accounts may not
mature beyond 37 months from purchase, based on the effective maturity date. No more than 5% of invested funds, either corporate or
customer, may be held in the issues of a single corporation.
We are also exposed to credit risk related to the timing of payments made from customer funds collected. We typically remit customer
funds to our customers’ suppliers in advance of having good or confirmed funds collected from our customers and if a customer disputes a
transaction after we remit funds on their behalf, then we could suffer a credit loss. Furthermore, our customers generally have three days to
dispute transactions, and if we remit funds in advance of receiving confirmation that no dispute was initiated by our customer, then we could
suffer a credit loss. We mitigate this credit exposure by leveraging our data assets to make credit underwriting decisions about whether to
accelerate disbursements, managing exposure limits, and various controls in our operating systems.
We continually evaluate the credit quality of the securities in our portfolios. If a security holding is downgraded below our credit rating
threshold or we otherwise believe the security’s payment performance may be compromised, we will evaluate the relevant risks, remaining time
to maturity, amount of principal, as well as other factors, and we will make a determination of whether to continue to hold the security or promptly
sell it.
We are exposed to credit risk from card receivable balances we have with our spending businesses. Spending businesses may default
on their obligations to us due to bankruptcy, lack of liquidity, operational failure, or other reasons. Although we regularly review our credit
exposure to specific spending businesses and to specific industries that we believe may present credit concerns, default risk may arise from
events or circumstances that are difficult to foresee or detect, such as fraud. In addition, our ability to manage credit risk
79

or collect amounts owed to us may be adversely affected by legal or regulatory changes (such as restrictions on collections or changes in
bankruptcy laws, and minimum payment regulations). We rely principally on the creditworthiness of spending businesses for repayment of card
receivables and therefore have limited recourse for collection. Our ability to assess creditworthiness may be impaired if the criteria or models we
use to manage our credit risk prove inaccurate in predicting future losses, which could cause our losses to rise and have a negative impact on
our results of operations. Any material increases in delinquencies and losses beyond our current estimates could have a material adverse impact
on us. Although we make estimates to provide for expected credit losses in our outstanding portfolio of card receivables, these estimates may
differ from actual losses.
Foreign Currency Exchange Risk
We are exposed to foreign currency exchange risk relating to our cross-border payment service, which allows customers to pay their
international suppliers in foreign currencies. When customers make a cross-border payment, customers fund those payments in U.S. dollars
based upon an exchange rate that is quoted on the initiation date of the transaction. Subsequently, when we convert and remit those funds to
our customers’ suppliers primarily through our global payment partners, the exchange rate may differ, due to foreign exchange fluctuation, from
the exchange rate that was initially quoted. Our transaction fees to our customers are not adjusted for changes in foreign exchange rates
between the initiation date of the transaction and the date the funds are converted.
We are also exposed to foreign currency exchange risk relating to the operations of our subsidiaries in Australia and Canada. A change
in foreign currency exchange rate can affect our financial results due to transaction gains or losses related to the remeasurement of certain
monetary asset and monetary liability balances that are denominated in currencies other than the functional currency of our Australian and
Canadian subsidiaries, which are both in U.S. dollars.
If the value of the U.S. dollar weakens relative to the foreign currencies, this may have an unfavorable effect on our cash flows and
operating results. We do not believe that a 10% change in the relative value of the U.S. dollar to other foreign currencies would have a material
effect on our cash flows and operating results.
80

Item 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
Report of Independent Registered Public Accounting Firm (PCAOB ID: 238)
82
Report of Predecessor Auditor (PCAOB ID: 42)
85
Consolidated Balance Sheets
86
Consolidated Statements of Operations
87
Consolidated Statements of Comprehensive Loss
88
Consolidated Statements of Stockholders' Equity
89
Consolidated Statements of Cash Flows
90
Notes to Consolidated Financial Statements
91
Note 1 – The Company and Its Significant Accounting Policies
91
Note 2 – Revenue
99
Note 3 – Business Combination
101
Note 4 – Fair Value Measurement
102
Note 5 – Short-Term Investments and Funds Held for Customers
105
Note 6 – Acquired Card Receivables
108
Note 7 - Loans Held for Investment
109
Note 8 – Property and Equipment
109
Note 9 – Goodwill and Intangible Assets
110
Note 10 – Debt and Bank Borrowings
111
Note 11 – Stockholders' Equity
115
Note 12 – Other Income (Expense), Net
118
Note 13 – Income Taxes
118
Note 14 – Leases
121
Note 15 – Commitments and Contingencies
122
Note 16 - Restructuring
123
Note 17 – Net Loss Per Share Attributable to Common Stockholders
124
81

Report of Independent Registered Public Accounting Firm
To the Stockholders and Board of Directors of BILL Holdings, Inc.
Opinions on the Financial Statements and Internal Control over Financial Reporting
We have audited the accompanying consolidated balance sheet of BILL Holdings, Inc. and its subsidiaries (the “Company”) as of June 30, 2024,
and the related consolidated statements of operations, of comprehensive loss, of stockholders’ equity, and of cash flows for the year then ended,
including the related notes (collectively referred to as the “consolidated financial statements”). We also have audited the Company's internal
control over financial reporting as of June 30, 2024, based on criteria established in Internal Control - Integrated Framework (2013) issued by the
Committee of Sponsoring Organizations of the Treadway Commission (COSO).
In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of the
Company as of June 30, 2024, and the results of its operations and its cash flows for the year then ended in conformity with accounting
principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective
internal control over financial reporting as of June 30, 2024, based on criteria established in Internal Control - Integrated Framework (2013)
issued by the COSO.
Basis for Opinions
The Company's management is responsible for these consolidated financial statements, for maintaining effective internal control over financial
reporting, and for its assessment of the effectiveness of internal control over financial reporting, included in Management's Annual Report on
Internal Control over Financial Reporting appearing under Item 9A. Our responsibility is to express opinions on the Company’s consolidated
financial statements and on the Company's internal control over financial reporting based on our audit. We are a public accounting firm
registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to
the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange
Commission and the PCAOB.
We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud, and
whether effective internal control over financial reporting was maintained in all material respects.
Our audit of the consolidated financial statements included performing procedures to assess the risks of material misstatement of the
consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures
included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audit also
included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall
presentation of the consolidated financial statements. Our audit of internal control over financial reporting included obtaining an understanding of
internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating
effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered
necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinions.
Definition and Limitations of Internal Control over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial
reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A
company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in
reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance
that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting
principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and
directors of the company;
82

and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s
assets that could have a material effect on the financial statements.
Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any
evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or
that the degree of compliance with the policies or procedures may deteriorate.
Critical Audit Matters
The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was
communicated or required to be communicated to the audit committee and that (i) relates to accounts or disclosures that are material to the
consolidated financial statements and (ii) involved our especially challenging, subjective, or complex judgments. The communication of critical
audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by
communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the accounts or disclosures to which
it relates.
Revenue Recognition
As described in Notes 1 and 2 to the consolidated financial statements, the Company enters into contracts with small and midsize businesses
(SMB) and accounting firm customers to provide access to the functionality of the Company’s cloud-based payments platform to process
transactions. The Company charges its SMB and accounting firm customers subscription fees for access to its platform either based on the
number of users or per customer account and the level of service. The Company generally also charges these customers transaction fees based
on transaction volume and the category of transaction. The contractual price for subscription and transaction services is based on either
negotiated fees or the rates published on the Company’s website. The Company accounts for its annual and monthly contracts as a series of
distinct services that are satisfied over time. The Company enables SMB and accounting firm customers to make virtual card payments to their
suppliers. The Company also facilitates the extension of credit to spending businesses through the BILL Spend and Expense product in the form
of BILL Divvy Corporate Cards. For each virtual card and BILL Divvy Corporate Card transaction, suppliers are required to pay interchange fees
to the issuer of the card. Based on the Company's agreements with its Issuing Banks, the Company recognizes the interchange fees as revenue
gross or net of rebates received from the Issuing Bank based on the Company's determination of whether it is the principal or agent under the
agreements. The Company enters into multi-year contracts with financial institution customers to provide access to the Company’s cloud-based
payments platform to process transactions. These contracts typically include fees for initial implementation services that are paid during the
period the implementation services are provided as well as fees for subscription and transaction processing services, which are subject to
guaranteed monthly minimum fees that are paid monthly over the contract term. The Company also earns revenue from interest earned on funds
held for customers that are initially deposited into the Company’s bank accounts that are separate from the Company’s operating cash accounts
until remitted to the customers or their suppliers. Interest and fees earned are recognized based on the effective interest method and also
include the accretion of discounts and the amortization of premiums on marketable debt securities. The Company’s revenue was $1,290 million
for the year ended June 30, 2024.
The principal considerations for our determination that performing procedures relating to revenue recognition is a critical audit matter are a high
degree of auditor effort in performing procedures and evaluating audit evidence related to the Company’s revenue recognition.
Addressing the matter involved performing procedures and evaluating audit evidence in connection with forming our overall opinion on the
consolidated financial statements. These procedures included testing the effectiveness of controls relating to the revenue recognition process.
These procedures also included, among others (i) for certain revenue streams, testing revenue recognized for a sample of revenue transactions
by obtaining and inspecting source documents, such as user agreements and third-party bank statements; (ii) for certain revenue streams,
developing an independent expectation of revenue, generally based on transaction volume and historical or contractual pricing, and comparing
the result to revenue recognized; (iii) for certain revenue streams, confirming total revenue recognized for the year ended June 30, 2024; and (iv)
for certain
83

revenue streams, testing the collection of cash receipts during the year and accounts receivable balances as of June 30, 2024 for amounts not
yet collected.
/s/ PricewaterhouseCoopers LLP
San Jose, California
August 23, 2024
We have served as the Company’s auditor since 2023.
84

Report of Independent Registered Public Accounting Firm
To the Shareholders and the Board of Directors of BILL Holdings, Inc.
Opinion on Internal Control Over Financial Reporting
We have audited the accompanying consolidated balance sheet of BILL Holdings, Inc. (the Company) as of June 30, 2023, the related
consolidated statements of operations, comprehensive loss, stockholders’ equity and cash flows for each of the two years in the period ended
June 30, 2023, and the related notes (collectively referred to as the “consolidated financial statements”). In our opinion, the consolidated
financial statements present fairly, in all material respects, the financial position of the Company at June 30, 2023, and the results of its
operations and its cash flows for each of the two years in the period ended June 30, 2023, in conformity with U.S. generally accepted accounting
principles.
Basis for Opinion
These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company’s
financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with
respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and
Exchange Commission and the PCAOB.
We conducted our audits in accordance with the standards of the PCAOB.Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits
included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and
performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and
disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by
management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for
our opinion.
/s/ Ernst & Young LLP
We served as the Company’s auditor from 2018 to 2023.
San Mateo, California
August 29, 2023
85

BILL HOLDINGS, INC.
CONSOLIDATED BALANCE SHEETS
(In thousands, except per share amounts)
 
June 30,
 
2024
2023
ASSETS
 
 
Current assets:
 
 
Cash and cash equivalents
$
985,941 
$
1,617,151 
Short-term investments
601,535 
1,043,110 
Accounts receivable, net
28,049 
28,233 
Acquired card receivables, net of allowances of $20,883 and $15,498 as of June 30, 2024 and 2023,
respectively
697,216 
458,650 
Prepaid expenses and other current assets
297,169 
170,111 
Funds held for customers
3,704,907 
3,355,909 
Total current assets
6,314,817 
6,673,164 
Non-current assets:
 
 
Operating lease right-of-use assets, net
59,414 
68,988 
Property and equipment, net
88,034 
81,564 
Intangible assets, net
281,471 
361,427 
Goodwill
2,396,509 
2,396,509 
Other assets
38,568 
54,366 
Total assets
$
9,178,813 
$
9,636,018 
 
 
 
LIABILITIES AND STOCKHOLDERS' EQUITY
 
 
Current liabilities:
 
 
Accounts payable
$
7,447 
$
8,519 
Accrued compensation and benefits
34,158 
32,901 
Deferred revenue
17,006 
26,328 
Other accruals and current liabilities
299,506 
194,733 
Borrowings from credit facilities, net
— 
135,046 
Customer fund deposits
3,704,907 
3,355,909 
Total current liabilities
4,063,024 
3,753,436 
Non-current liabilities:
 
 
Deferred revenue
4,167 
410 
Operating lease liabilities
62,847 
72,477 
Borrowings from credit facilities, net
180,009 
— 
Convertible senior notes, net
733,991 
1,704,782 
Other long-term liabilities
574 
18,944 
Total liabilities
5,044,612 
5,550,049 
Commitments and contingencies (Note 15)
Stockholders' equity:
 
 
Preferred stock: $0.00001 par value per share; 10,000 shares authorized; none issued and outstanding
— 
— 
Common stock; $0.00001 par value per share; 500,000 shares authorized; 106,646 and 106,550 shares issued
and outstanding at June 30, 2024 and 2023, respectively
2 
2 
Additional paid-in capital
5,233,037 
4,946,623 
Accumulated other comprehensive loss
(1,890)
(4,488)
Accumulated deficit
(1,096,948)
(856,168)
Total stockholders' equity
4,134,201 
4,085,969 
Total liabilities and stockholders' equity
$
9,178,813 
$
9,636,018 
See accompanying notes to consolidated financial statements.
86

BILL HOLDINGS, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share amounts)
 
Year ended
June 30,
 
2024
2023
2022
Revenue
Subscription and transaction fees
$
1,122,733 
$
944,710 
$
633,365 
Interest on funds held for customers
167,439 
113,758 
8,594 
Total revenue
1,290,172 
1,058,468 
641,959 
Cost of revenue
Service costs
189,894 
151,010 
105,496 
Depreciation and amortization
44,722 
42,967 
39,508 
Total cost of revenue
234,616 
193,977 
145,004 
Gross profit
1,055,556 
864,491 
496,955 
Operating expenses
Research and development
336,754 
314,632 
219,818 
Sales and marketing
478,540 
515,858 
307,151 
General and administrative
277,662 
249,054 
221,030 
Provision for expected credit losses
60,105 
32,224 
20,144 
Depreciation and amortization
49,072 
48,496 
45,630 
Restructuring
27,587 
— 
— 
Total operating expenses
1,229,720 
1,160,264 
813,773 
Operating loss
(174,164)
(295,773)
(316,818)
Other income (expense), net
147,845 
72,856 
(13,861)
Loss before provision for (benefit from) income taxes
(26,319)
(222,917)
(330,679)
Provision for (benefit from) income taxes
2,559 
808 
(4,318)
Net loss
$
(28,878)
$
(223,725)
$
(326,361)
Net loss per share attributable to common stockholders:
Basic and diluted
$
(0.27)
$
(2.11)
$
(3.21)
Weighted-average number of common shares used to compute net loss per share
attributable to common stockholders:
Basic and diluted
106,102 
105,976 
101,753 
Depreciation and amortization do not include amortization of capitalized internal-use software costs paid in cash.
See accompanying notes to consolidated financial statements.
 (1)
 (1)
(1) 
87

BILL HOLDINGS, INC.
CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS
(In thousands)
Year ended
June 30,
2024
2023
2022
Net loss
$
(28,878)
$
(223,725)
$
(326,361)
Other comprehensive income (loss):
Net unrealized gain (loss) on investments in available-for-sale securities
2,598 
5,729 
(10,117)
Comprehensive loss
$
(26,280)
$
(217,996)
$
(336,478)
See accompanying notes to consolidated financial statements.
88

BILL HOLDINGS, INC.
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(In thousands)
 
Common stock
Additional
paid-in
capital
Accumulated
other
comprehensive
loss
Accumulated
deficit
Total
stockholders'
equity
 
Shares
Amount
Balance at June 30, 2021
94,504 
$
2 
$
2,777,155 
$
(100)
$
(247,467)
$
2,529,590 
Cumulative effect of the accounting change upon the adoption of
ASU 2020-06
— 
— 
(245,066)
— 
29,000 
(216,066)
Issuance of common stock upon public offering, net of
underwriting discounts and other offering costs
5,074 
— 
1,341,122 
— 
— 
1,341,122 
Issuance of common stock as consideration for the acquisition,
net of issuance costs
1,788 
— 
488,263 
— 
— 
488,263 
Fair value of replacement awards
— 
— 
26,710 
— 
— 
26,710 
Issuance of common stock upon exercise of stock options and
release of restricted stock units
3,283 
— 
34,024 
— 
— 
34,024 
Issuance of common stock under the employee stock purchase
plan
82 
— 
12,849 
— 
— 
12,849 
Purchase of capped calls
— 
— 
(37,893)
— 
— 
(37,893)
Stock-based compensation
— 
— 
201,573 
— 
— 
201,573 
Other comprehensive loss
— 
— 
— 
(10,117)
— 
(10,117)
Net loss
— 
— 
— 
— 
(326,361)
(326,361)
Balance at June 30, 2022
104,731 
2 
4,598,737 
(10,217)
(544,828)
4,043,694 
Issuance of common stock upon exercise of stock options and
release of restricted stock units
2,703 
— 
13,872 
— 
— 
13,872 
Issuance of common stock as consideration for an acquisition
40 
— 
3,375 
— 
— 
3,375 
Issuance of common stock under the employee stock purchase
plan
182 
— 
17,879 
— 
— 
17,879 
Repurchase and retirement of common stock
(1,106)
— 
— 
— 
(87,615)
(87,615)
Stock-based compensation
— 
— 
312,760 
— 
— 
312,760 
Other comprehensive income
— 
— 
— 
5,729 
— 
5,729 
Net loss
— 
— 
— 
— 
(223,725)
(223,725)
Balance at June 30, 2023
106,550 
2 
4,946,623 
(4,488)
(856,168)
4,085,969 
Issuance of common stock upon exercise of stock options,
warrants and release of restricted stock units, net of shares
withheld and retired for tax
2,754 
— 
13,002 
— 
— 
13,002 
Issuance of common stock under the employee stock purchase
plan
225 
— 
16,495 
— 
— 
16,495 
Repurchase and retirement of common stock, including excise
tax
(2,883)
— 
— 
— 
(211,902)
(211,902)
Unwind of capped calls
— 
— 
9,657 
— 
— 
9,657 
Stock-based compensation
— 
— 
247,260 
— 
— 
247,260 
Other comprehensive income
— 
— 
— 
2,598 
— 
2,598 
Net loss
— 
— 
— 
— 
(28,878)
(28,878)
Balance at June 30, 2024
106,646 
$
2 
$
5,233,037 
$
(1,890)
$
(1,096,948)
$
4,134,201 
See accompanying notes to consolidated financial statements.
89

BILL HOLDINGS, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
 
Year ended
June 30,
 
2024
2023
2022
Cash flows from operating activities:
 
 
 
Net loss
$
(28,878)
$
(223,725)
$
(326,361)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Stock-based compensation
248,375 
313,567 
197,157 
Amortization of intangible assets
79,956 
80,205 
75,977 
Depreciation of property and equipment
13,838 
11,258 
9,161 
Amortization of capitalized internal-use software costs
9,369 
4,215 
2,366 
Amortization of debt issuance costs
6,238 
6,964 
4,777 
Amortization of premium (accretion of discount) on investments in marketable debt securities
(55,062)
(37,194)
11,386 
Accretion of discount on loans held for investment
(9,209)
(127)
— 
Provision for expected credit losses on acquired card receivables and other financial assets
60,105 
32,189 
19,879 
Gain on debt extinguishment
(46,654)
— 
— 
Non-cash operating lease expense
8,642 
9,493 
8,601 
Deferred income taxes
(361)
(1,361)
(4,075)
Other
1,756 
1,254 
(726)
Changes in assets and liabilities:
Accounts receivable
69 
(4,482)
(3,032)
Prepaid expenses and other current assets
(6,825)
(16,844)
(12,970)
Other assets
7,528 
320 
5,105 
Accounts payable
(1,125)
(1,686)
(3,771)
Other accruals and current liabilities
20,992 
34,465 
7,460 
Operating lease liabilities
(9,839)
(10,303)
(7,877)
Other long-term liabilities
(14,580)
(3,097)
(6,749)
Deferred revenue
(5,564)
(7,343)
5,599 
Net cash provided by (used in) operating activities
278,771 
187,768 
(18,093)
Cash flows from investing activities:
 
 
 
Cash paid for acquisition, net of acquired cash and cash equivalents
— 
(28,902)
(144,349)
Purchases of corporate and customer fund short-term investments
(2,682,659)
(2,743,763)
(2,801,697)
Proceeds from maturities of corporate and customer fund short-term investments
2,512,107 
3,283,961 
1,902,474 
Proceeds from sale of corporate and customer fund short-term investments
1,539 
11,607 
55,744 
Purchases of loans held for investment
(359,654)
(5,878)
— 
Principal repayments of loans held for investment
326,172 
4,472 
— 
Acquired card receivables, net
(185,486)
(234,256)
(129,178)
Purchases of property and equipment
(976)
(7,589)
(5,377)
Capitalization of internal-use software costs
(19,917)
(23,614)
(10,259)
Proceeds from beneficial interest
— 
2,080 
6,699 
Other
(500)
1,167 
(1,359)
Net cash provided by (used in) investing activities
(409,374)
259,285 
(1,127,302)
Cash flows from financing activities:
 
 
 
Proceeds from issuance of common stock upon public offering, net of underwriting discounts and other offering costs
— 
— 
1,341,122 
Proceeds from issuance of convertible senior notes, net of discounts and issuance costs
— 
— 
560,075 
Purchase of capped calls
— 
— 
(37,893)
Payments for repurchase of convertible senior notes
(933,187)
— 
— 
Proceeds from unwind of capped calls
11,442 
— 
— 
Customer fund deposits liability and other
353,964 
204,390 
941,003 
Repurchase of common stock
(211,902)
(87,615)
— 
Prepaid card deposits
(17,901)
26,584 
29,886 
Proceeds from line of credit borrowings
45,000 
60,000 
37,500 
Payments on line of credit and bank borrowings
— 
— 
(40,000)
Proceeds from exercise of stock options
8,114 
13,872 
34,024 
Tax withholdings related to net share settlements of equity awards
(3,862)
— 
— 
Proceeds from issuance of common stock under the employee stock purchase plan
16,495 
17,879 
12,849 
Contingent consideration payout
(10,762)
— 
— 
Net cash provided by (used in) financing activities
(742,599)
235,110 
2,878,566 
Effect of exchange rate changes on cash, cash equivalents, restricted cash and restricted cash equivalents
(240)
(38)
(149)
Net increase (decrease) in cash, cash equivalents, restricted cash, and restricted cash equivalents
(873,442)
682,125 
1,733,022 
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of year
4,224,840 
3,542,715 
1,809,693 
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of year
$
3,351,398 
$
4,224,840 
$
3,542,715 
Reconciliation of cash, cash equivalents, restricted cash, and restricted cash equivalents within the consolidated
balance sheets to the amounts shown in the consolidated statements of cash flows above:
 
 
 
Cash and cash equivalents
$
985,941 
$
1,617,151 
$
1,596,542 
Restricted cash included in other current assets
174,101 
87,322 
85,252 
Restricted cash included in other assets
5,297 
13,810 
6,724 
Restricted cash and restricted cash equivalents included in funds held for customers
2,186,059 
2,506,557 
1,854,197 
Total cash, cash equivalents, restricted cash, and restricted cash equivalents, end of year
$
3,351,398 
$
4,224,840 
$
3,542,715 
Supplemental disclosure of cash flow information:
 
 
 
Cash paid for interest during the period
$
12,611 
$
7,440 
$
4,867 
Cash paid for income taxes during the period
$
5,628 
$
1,266 
$
— 
Noncash investing and financing activities:
 
 
 

Payable on purchases of acquired card receivables
$
105,406 
$
— 
$
— 
Fair value of shares issued as consideration for acquisition
$
— 
$
3,375 
$
488,494 
Fair value of stock-based awards assumed in acquisition
$
— 
$
— 
$
21,724 
Fair value of earn-out consideration for acquisition
$
10,762 
$
— 
See accompanying notes to consolidated financial statements.
90

BILL HOLDINGS, INC.
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
NOTE 1 – THE COMPANY AND ITS SIGNIFICANT ACCOUNTING POLICIES
Bill.com, Inc. was incorporated in the State of Delaware in April 2006. Bill.com Holdings, Inc. was incorporated in the State of Delaware
in August 2018 (and renamed BILL Holdings, Inc. in February 2023). In November 2018, Bill.com, Inc. consummated a reorganization with BILL
Holdings, Inc., resulting in the latter becoming the parent entity of Bill.com, Inc. BILL Holdings, Inc. and its wholly-owned subsidiaries are
collectively referred to as the “Company”.
The Company is a provider of software-as-a-service, cloud-based payments, and spend and expense management products, which
allow users to automate accounts payable and accounts receivable transactions, enable businesses to easily connect with their suppliers and/or
customers to do business, eliminate expense reports, manage cash flows, and improve back-office efficiency.
Follow-on Offering
On September 24, 2021, the Company closed a public offering in which the Company issued and sold a total of 5,073,529 shares of
common stock at a public offering price of $272.00 per share. The Company received $1.3 billion in net proceeds from this public offering, after
deducting underwriting discounts, commissions, and other offering costs of $38.9 million.
Basis of Presentation and Principles of Consolidation
The accompanying consolidated financial statements include the accounts of the Company and were prepared in conformity with U.S.
generally accepted accounting principles (GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC). All
intercompany accounts and transactions have been eliminated.
Reclassification
Certain accounts in the prior period consolidated statements of operation and consolidated statements of cash flows were reclassified to
conform with the current year presentation.
Segment Reporting
The Company operates as one operating segment because its chief operating decision maker, who is the Chief Executive Officer,
reviews its financial information on a consolidated basis for purposes of making decisions regarding allocating resources and assessing
performance. The Company's long-lived assets are mainly located in the United States (U.S.) and revenue is mainly generated in the U.S. Long-
lived assets outside the U.S. was zero and not material as of June 30, 2024 and 2023, respectively. Total revenue from external customers
outside of the U.S. was less than 3% of consolidated total revenue during each of the years ended June 30, 2024, 2023, and 2022.
Business Combinations
The Company accounts for acquisitions using the acquisition method of accounting, which requires, among other things, allocation of the
fair value of purchase consideration to the tangible and intangible assets acquired and liabilities assumed at their estimated fair values on the
acquisition date. The excess of the fair value of purchase consideration over the values of the identifiable assets and liabilities is recorded as
goodwill.
The determination of the fair value of assets acquired and liabilities assumed involves assessments of factors such as the expected
future cash flows associated with individual assets and liabilities and appropriate discount rates at the date of the acquisition. Significant
management inputs used in the estimation of fair value of assets acquired and liabilities assumed include, but are not limited to, expected future
cash flows, future changes in technology, estimated replacement costs, discount rates, and assumptions about the period of time the brand will
continue to be used in the Company’s product portfolio. Where appropriate, external advisers are
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consulted to assist in the determination of fair value. For non-observable market values, fair value has been determined using acceptable
valuation methods (e.g., relief from royalty methods). The results of operations for businesses acquired are included in the financial statements
from the acquisition date. Acquisition-related expenses and post-acquisition integration costs are recognized separately from the business
combination and are expensed as incurred. During the measurement period, not to exceed one year from the date of acquisition, the Company
may record adjustments to the tangible and intangible assets acquired and liabilities assumed, including the fair value of acquired intangible
assets, an indemnification asset related to certain assumed liabilities, net lease liabilities, uncertain tax positions, tax-related valuation
allowances, and pre-acquisition contingencies with a corresponding offset to goodwill. The Company continues to collect information and
reevaluates these estimates and assumptions quarterly and records any adjustments to the Company’s preliminary estimates to goodwill
provided that the Company is within the measurement period. After the measurement period, any subsequent adjustments are reflected in the
consolidated statements of operations.
Use of Estimates
The preparation of consolidated financial statements in conformity with GAAP requires management to make various estimates and
assumptions that affect the amounts reported and disclosed in the consolidated financial statements and the accompanying notes. Management
regularly assesses these estimates, including, but not limited to useful lives of long-lived assets; capitalization of internal-use software costs; the
estimate of expected credit losses on accounts receivable, acquired card receivables, and loans held for investment; accrual for rewards; benefit
periods used to amortize deferred costs; reserve for losses on funds held for customers; and valuation of deferred tax assets. The Company
evaluates these estimates and assumptions and adjusts them accordingly. Actual results could differ from those estimates, and such differences
may be material to the consolidated financial statements.
Funds Held for Customers and Customer Fund Deposits
Funds held for customers and the corresponding liability on customer fund deposits represent funds that are collected from customers
for payments to their suppliers and funds that are collected on behalf of customers. Generally, these funds held for customers are initially
deposited in separate bank accounts until remitted to the customers’ suppliers or to the customers. Funds held for customers also include
amounts that are held by or deposited into the accounts of payment processing companies and receivables from customers. The funds held for
customers are restricted for the purpose of satisfying the customers’ fund obligations and are not available for general business use by the
Company. The Company partially invests funds held for customers in highly liquid investments, which include money market funds and
marketable debt securities with maturities of three months or less, as well as marketable debt securities with maturities ranging from more than
three months up to thirty-seven months at the time of purchase based on the effective maturity date. Funds held for customers that are invested
in marketable debt securities are classified as available-for-sale. These investments are carried at fair value, with unrealized gains or losses
included in accumulated other comprehensive loss on the consolidated balance sheets and as a component of the consolidated statements of
comprehensive loss. The Company contractually earns interest on funds held for customers with associated counterparties.
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents
Cash and cash equivalents consist of cash in banks, highly liquid investments with maturities of three months or less at the time of
purchase.
Restricted cash consists of (i) amounts restricted under deposit account control agreements, (ii) minimum cash balances that are
required to be maintained by certain banks, (iii) cash collateral required by the Company’s lessors to satisfy letter of credit requirements under its
lease agreements, (iv) cash collateral required by a bank in connection with the Company’s money transmission activities, and (v) cash in bank
and cash deposits held by payment processing companies included in funds held for customers.
Restricted cash equivalents consist of highly liquid investments with maturities of three months or less at the time of purchase that are
included in funds held for customers.
Except for the restricted cash included in funds held for customers, the current and non-current portion of the restricted cash is included
in prepaid expenses and other current assets, and in other assets, respectively, in the accompanying consolidated balance sheets.
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Short–term Investments
The Company invests excess cash in a diversified portfolio of highly rated marketable debt securities with maturities of more than three
months. These securities are classified as available-for-sale and recorded at fair value. The Company determines the appropriate classification
of investments in marketable debt securities at the time of purchase and reevaluates such designation at each balance sheet date. After
consideration of risk versus reward attributes and liquidity requirements, the Company may sell these debt securities prior to their stated
maturities. As the Company views these securities as available to support current operations, including those with maturities beyond 12 months,
and therefore classifies these securities as current assets in the accompanying consolidated balance sheets. Unrealized gains or losses are
included in accumulated other comprehensive loss on the consolidated balance sheets and as a component of the consolidated statements of
comprehensive loss. If the estimated fair value of an available-for-sale debt security is below its amortized cost basis, then the Company
evaluates for impairment. The Company considers its intent to sell the security or whether it is more likely than not that it will be required to sell
the security before recovery of its amortized basis. If either of these criteria are met, the debt security’s amortized cost basis is written down to
fair value through other income (expense), net in the consolidated statements of operations. If neither of these criteria are met, the Company
evaluates whether unrealized losses have resulted from a credit loss or other factors. When a credit loss exists, the Company compares the
present value of cash flows expected to be collected from the debt security with the amortized cost basis of the security to determine what
allowance amount, if any, should be recorded. An impairment relating to credit losses is recorded through an allowance for credit losses reported
in other income (expense), net in the consolidated statements of operations. The allowance is limited by the amount that the fair value of the
debt security is below its amortized cost basis.
Concentrations of Credit Risk
Financial instruments that potentially subject the Company to concentrations of credit risk consist principally of cash, cash equivalents,
restricted cash, restricted cash equivalents, short-term investments, accounts receivable, acquired card receivables and loans held for
investment (collectively referred to as Financial Assets). The Company maintains its cash, cash equivalents, restricted cash, restricted cash
equivalents and short-term investments with large multinational financial institutions that may at times exceed federally insured limits.
Management believes that the financial institutions with which the Company does business are financially sound with minimal credit risk.
Management further believes the associated risk of concentration for the Company’s investments is mitigated by holding a diversified portfolio of
highly rated investments consisting of money market funds and short-term debt securities.
The Company performs credit evaluations to verify the credit quality of its Financial Assets and determine any at-risk receivables. As of
June 30, 2024 and 2023, the allowance for expected credit losses related to accounts receivable, acquired card receivables and loans held for
investment totaled approximately $25.8 million and $15.9 million, respectively. These amounts do not include the immaterial allowance for
expected credit losses on the card receivables that have been authorized but not cleared at the end of the periods (see Note 15).
There were no customers that exceeded 10% of the Company’s total revenue during each of the years ended June 30, 2024, 2023, and
2022.
Foreign Currency
The functional currency of the Company's foreign subsidiaries is the U.S. dollar, which is the Company's reporting currency. Gains and
losses from the remeasurement of transactions denominated in foreign currencies other than the functional currency of the foreign subsidiaries
are included in other income (expense), net in the accompanying statements of operations.
Accounts Receivable and Unbilled Revenue
Accounts receivable, which consist primarily of fees from customers, including accounting firm and financial institution customers, are
recorded at the invoiced amount, net of an allowance for expected credit losses. Unbilled revenue is recorded based on amounts that the
Company expects to invoice to customers in the subsequent period. The allowance for expected credit losses related to accounts receivable and
unbilled
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revenue is based on the Company’s assessment of the collectability of the receivables. The Company regularly reviews the adequacy of the
allowance for expected credit losses by considering the age of each outstanding invoice and the collection history of each customer to determine
whether a specific allowance is appropriate. Accounts receivable deemed uncollectible are charged against the allowance for expected credit
losses when identified. For all periods presented, the allowance for expected credit losses related to accounts receivable and unbilled revenue
was not material.
Loans Held for Investment
Loans held for investment represent funds advanced under either a term loan or line of credit agreement, through a partnership with a
third-party bank (the Originating Bank Partner) in connection with the Company's invoice financing product, with each invoice financed having a
repayment term of 12 months. The Company purchases loans or lines of credit draws from the Originating Bank Partner pursuant to the terms
outlined in the loan sale agreement between the Company and the Originating Bank Partner. The undrawn lines of credit are unconditionally
cancellable. Loans that the Company has the intent and ability to hold for the foreseeable future or until maturity or payoff are classified as held
for investment and are initially recognized at their purchase price and subsequently reported at amortized cost. The loans held for investment are
recorded net of the allowance for expected credit losses.
The Company accretes discount and interest income using the effective interest method over the life of the loan. Accretion of discount
and interest income on these loans is included in subscription and transaction fees revenue in the accompanying consolidated statements of
operations.
Property and Equipment
Property and equipment are stated at cost, less accumulated depreciation and amortization. Depreciation and amortization are
computed using the straight-line method over the estimated useful lives of the respective assets, generally one to four years. Leasehold
improvements are amortized over the shorter of estimated useful lives of the assets or the lease term. Expenditures for repairs and maintenance
are charged to expense as incurred. Upon disposition, the cost and related accumulated depreciation and amortization are removed from the
accounts and the resulting gain or loss is reflected in the consolidated statements of operations.
The Company capitalizes internal and external direct costs incurred related to obtaining or developing internal-use software. Costs
incurred during the application development stage are capitalized and are amortized using the straight-line method over the estimated useful
lives of the software, generally three years commencing on the first day of the month following when the software is ready for its intended use.
Costs related to planning and other preliminary project activities and post-implementation activities are expensed as incurred.
Acquired Card Receivables
The portfolio of acquired card receivables consists of U.S. based commercial accounts diversified across various geographies and
industries. The Company manages credit risk based on common risk characteristics including financial condition of the users of the spend and
expense management application.
Acquired card receivables are reported at their principal amounts outstanding net of allowance for expected credit losses and represent
a revolving line of credit. The undrawn lines of credit are unconditionally cancellable. Acquired card receivables are deemed to be held for
investment when such receivables are not acquired specifically for resale.
As part of the onboarding process, users of the Company’s free spend and expense management application are provided with a credit
limit subject to a credit policy and underwriting process which is periodically re-performed based on risk indicators and the size of the credit limit.
Spending businesses may over fund their accounts through payments in excess of the outstanding balance. Such over funded amounts
are recorded as prepaid card deposits, which are included in other accruals and current liabilities in the accompanying consolidated balance
sheets.
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Acquired card receivables represent amounts due on card transactions integrated with the spend and expense management application.
The Company is contractually obligated to purchase a 100% participation interest in all card receivables from U.S.-based card issuing banks
(Issuing Banks) including authorized transactions that have not cleared at the Issuing Banks. Acquired card receivables are recorded at the time
a transaction clears at the Issuing Banks and generally payment for the card receivables is made on the day the transaction clears at the Issuing
Banks.
The acquired card receivables portfolio consists of a large group of smaller balances from spending businesses across a wide range of
industries. The allowance for expected credit losses reflects the Company’s estimate of uncollectible balances resulting from credit losses and is
based on the determination of the amount of expected credit losses inherent in the acquired card receivables as of the reporting date. An
estimate of lifetime expected credit losses is performed by incorporating historical loss experience, as well as current and future economic
conditions over a reasonable and supportable period beyond the balance sheet date. In estimating expected credit losses, the Company uses
models that entail a significant amount of judgment. The primary areas of judgment used in measuring the quantitative components of the
Company’s reserves relate to the attributes used to segment the portfolio, the determination of the historical loss experience look-back period,
and the weighting of historical loss experience by monthly cohort. The Company uses these models and assumptions to determine the reserve
rates applicable to the outstanding acquired card receivables balances to estimate reserves for expected credit losses. Based on historical loss
experience, the probability of default decreases over time, therefore the attribute used to segment the portfolio is the length of time since an
account’s credit limit origination. The Company’s models use past loss experience to estimate the probability of default and exposure at default
by aged balances. The Company also estimates the likelihood and magnitude of recovery of previously charged-off loans based on historical
recovery experience. Additionally, management evaluates whether to include qualitative reserves to cover credit losses that are expected but
may not be adequately represented by the quantitative methodology or the economic assumptions. The qualitative reserves address possible
limitations within the models or factors not included within the models, such as external conditions, changes in underwriting strategies, the nature
and volume of the portfolio, and the volume and severity of past due accounts. In general, acquired card receivables are charged-off after
substantially the entire balance becomes 120 days delinquent. Assumptions regarding expected losses are reviewed periodically and may be
impacted by actual performance of the acquired card receivables and changes in any of the factors discussed above. As of June 30, 2024 and
2023, the allowance for expected credit losses on acquired card receivables shown on the consolidated balance sheets totaled $20.9 million and
$15.5 million, respectively. These amounts do not include the immaterial allowance for expected credit losses on card receivables that have
been authorized but not cleared at the end of the periods (see Note 15).
Goodwill
Goodwill represents the excess of the purchase price of the acquisition over the net fair value of identifiable assets acquired and
liabilities assumed. Goodwill amounts are not amortized.
Intangible Assets
The Company generally recognizes assets for customer relationships, developed technology and finite-lived trade names from an
acquisition. Finite-lived intangible assets are carried at acquisition cost less accumulated amortization. Such amortization is recorded on a
straight-line basis over the estimated useful lives of the respective assets, generally from three to ten years. Amortization for developed
technology is recognized in cost of revenue. Amortization for customer relationships and trade names is recognized in sales and marketing
expenses.
Impairment
Goodwill is tested annually at the reporting unit level for impairment during the fourth fiscal quarter or more frequently if facts or changes
in circumstances indicate the carrying amount of goodwill may not be recoverable. The Company has one reporting unit; therefore, all of its
goodwill is associated with the entire company. Management has the option to first perform a qualitative assessment to determine whether it is
more likely than not that the fair value of the Company is less than the carrying amount, including goodwill. If it is determined that it is more likely
than not that the fair value of the Company is less than the carrying amount, a quantitative assessment is performed by comparing the fair value
of a reporting unit with its carrying amount. An
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impairment charge is recognized for the amount by which the carrying amount exceeds the reporting unit’s fair value, not to exceed the total
amount of goodwill allocated to that reporting unit. The Company also has the option to bypass the qualitative assessment and perform the
quantitative assessment.
The Company reviews the valuation of long-lived assets, including property and equipment and finite-lived intangible assets, whenever
events or changes in circumstances indicate that the carrying amount of the asset may not be recoverable. The recoverability of long-lived
assets or asset groups is calculated based on the estimated undiscounted future cash flows expected to result from the use and eventual
disposition of the asset. Impairment testing is performed at the asset group level.
Based on management's assessment, the Company did not recognize any impairment losses on its goodwill, finite-lived intangible
assets or other long-lived assets during the periods presented herein.
Leases
The Company determines if an arrangement is a lease, or contains a lease, by evaluating whether there is an identified asset and
whether the Company controls the use of the identified asset throughout the period of use. The Company determines the classification of the
lease, whether operating or financing, at the lease commencement date, which is the date the leased assets are made available for use.
The Company uses the non-cancelable lease term when recognizing the ROU assets and lease liabilities, unless it is reasonably certain
that a renewal or termination option will be exercised. The Company accounts for lease components and non-lease components as a single
lease component. Modifications are assessed to determine whether incremental differences result in new contract terms and accounted for as a
new lease or whether the additional right of use should be included in the original lease and continue to be accounted with the remaining ROU
asset.
Operating lease ROU assets and lease liabilities are recognized at the lease commencement date based on the present value of the
lease payments over the lease term. Lease payments consist of the fixed payments under the arrangement, less any lease incentives. Variable
costs, such as common area maintenance costs, are not included in the measurement of the ROU assets and lease liabilities, but are expensed
as incurred. As the implicit rate of the leases is not determinable, the Company uses an incremental borrowing rate in determining the present
value of the lease payments. Lease expenses are recognized on a straight-line basis over the lease term.
The Company does not recognize ROU assets on lease arrangements with a term of 12 months or less. Lease expense for such
arrangements is recognized on a straight-line basis over the term of the lease.
Accrued Rewards
Spending businesses participate in rewards programs based on card transactions. The Company records a rewards liability that
represents the estimated cost for rewards owed to spending businesses. Rewards liabilities are impacted over time by redemption costs and by
spending businesses meeting eligibility requirements. Changes in the rewards liabilities during the period are recognized as an increase or
decrease to sales and marketing expense in the accompanying consolidated statements of operations. The accrued rewards liability, which was
$67.7 million and $55.4 million as of June 30, 2024 and 2023, respectively, is included in other accruals and current liabilities in the
accompanying consolidated balance sheets. The rewards expense, which was $219.8 million, $173.9 million, and $95.2 million, during the years
ended June 30, 2024, 2023, and 2022, respectively, is included in sales and marketing expenses in the accompanying consolidated statements
of operations.
Revenue Recognition
The Company enters into contracts with small and midsize businesses (SMB) and accounting firm customers to provide access to the
functionality of the Company’s cloud-based payments platform to process transactions. These contracts are either monthly contracts paid in
arrears or upfront, or annual arrangements paid up front. The Company charges its SMB and accounting firm customers subscription fees for
access to its platform either based on the number of users or per customer account and the level of service. The Company
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generally also charges these customers transaction fees based on transaction volume and the category of transaction. The contractual price for
subscription and transaction services is based on either negotiated fees or the rates published on the Company’s website.
The Company accounts for its annual and monthly contracts as a series of distinct services that are satisfied over time. Revenues
recognized exclude amounts collected on behalf of third parties, such as sales taxes collected and remitted to governmental authorities.
The Company enables SMB and accounting firm customers to make virtual card payments to their suppliers. The Company also
facilitates the extension of credit to spending businesses through the BILL Spend and Expense product in the form of BILL Divvy Corporate
Cards. The spending businesses utilize the credit on BILL Divvy Corporate Cards as a means of payment for goods and services provided by
their suppliers. Virtual card payments and BILL Divvy Corporate Cards are originated through agreements with Issuing Banks. The agreements
with the Issuing Banks allow for card transactions on the MasterCard and Visa networks. For each virtual card and BILL Divvy Corporate Card
transaction, suppliers are required to pay interchange fees to the issuer of the card. Based on the Company's agreements with its Issuing Banks,
the Company recognizes the interchange fees as revenue gross or net of rebates received from the Issuing Bank based on the Company's
determination of whether it is the principal or agent under the agreements.
The Company enters into multi-year contracts with financial institution customers to provide access to the Company’s cloud-based
payments platform to process transactions. These contracts typically include fees for initial implementation services that are paid during the
period the implementation services are provided as well as fees for subscription and transaction processing services, which are subject to
guaranteed monthly minimum fees that are paid monthly over the contract term. These contracts enable the financial institutions to provide their
customers with access to online bill pay services through the financial institutions’ online platforms. Implementation services are required up-
front to establish an infrastructure that allows the financial institutions’ online platforms to communicate with the Company’s online platform. A
financial institution’s customers cannot access online bill pay services until implementation is complete.
Initial implementation services and transaction processing services are not capable of being distinct from the subscription for online bill
pay services and are combined into a single performance obligation. The total consideration in these contracts varies based on the number of
users and transactions to be processed. The Company has determined it meets the variable consideration allocation exception and therefore
recognizes guaranteed monthly payments and any overages as revenue in the month they are earned. Implementation fees are recognized
based on the proportion of transactions processed to the total estimated transactions to be processed over the contract period. The Company
allocates revenue to each performance obligation based on its relative standalone selling price.
Interest on Funds Held for Customers
The Company also earns revenue from interest earned on funds held for customers that are initially deposited into the Company’s bank
accounts that are separate from the Company’s operating cash accounts until remitted to the customers or their suppliers. The Company
partially invests funds held for customers in highly liquid investments with maturities of three months or less and in marketable debt securities
with maturities of three months to one year at the time of purchase. Interest and fees earned are recognized based on the effective interest
method and also include the accretion of discounts and the amortization of premiums on marketable debt securities.
Deferred Revenue
Subscription and transaction fees from customers for which the Company has annual or multi-year contracts are generally billed in
advance. These fees are initially recorded as deferred revenue and subsequently recognized as revenue as the performance obligation is
satisfied.
Deferred Costs
Deferred costs consist of (i) deferred sales commissions that are incremental costs of obtaining customer contracts and (ii) deferred
service costs, primarily direct payroll costs, for implementation services provided to customers prior to the launching of the Company’s products
for general availability (go-live) to
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customers. Sales commissions paid on renewals are not material and are not commensurate with sales commissions paid on the initial contract.
Deferred sales commissions are amortized ratably over the estimated life of the customer relationship aligned with the pattern of customer
attrition, taking into consideration the initial contract term and expected renewal periods. Deferred service costs are amortized ratably over the
estimated benefit period of the capitalized costs starting on the go-live date of the service.
Service Costs
Service costs consist primarily of personnel-related costs, including stock-based compensation, for the Company’s customer success
and payment operations teams, costs that are directly attributed to processing customers’ and spending businesses' transactions (such as the
cost of printing checks, postage for mailing checks, fees associated with the issuance and processing of card transactions, fees for processing
payments), outsourced support services for the Company's customer success team, direct and amortized costs for implementing and integrating
the Company’s cloud-based platform into the customers’ systems, and cloud payments infrastructure costs.
Research and Development
Costs incurred in research and development, excluding development costs eligible for capitalization as internal-use software, are
expensed as incurred.
Stock-based Compensation
The Company measures stock-based compensation for stock options and purchase rights issued under the Employee Stock Purchase
Plan (ESPP) at fair value on the date of grant using the Black-Scholes option-pricing model. The Company measures stock-based compensation
for restricted stock units (RSUs) and market-based RSUs based on the closing price of the Company’s stock and using the Monte Carlo
simulation model, respectively, on the date of grant. The Company measures stock-based compensation for performance-based awards at fair
value on the date of grant. Awards that are classified as liabilities are remeasured at fair value at the end of each reporting period.
The Company recognizes compensation on a straight-line basis over the requisite service period, which is generally the vesting term of
four years for stock options and RSUs, the offering period of one year for purchase rights under the ESPP, and the requisite period of one to
three years for market-based RSUs. The Company recognizes compensation for performance-based awards over the vesting period if it is
probable that the performance condition will be achieved. The Company accounts for forfeitures as they occur.
Advertising
The Company expenses the costs of advertising, including promotional expenses, as incurred. Advertising expenses during the years
ended June 30, 2024, 2023, and 2022 were $43.6 million, $39.0 million, and $29.4 million, respectively.
Income Taxes
The Company accounts for income taxes using the asset and liability method, which requires the recognition of taxes payable or
refundable for the current year and deferred income tax assets and liabilities for the future tax consequences of temporary differences between
the financial statement carrying amounts and the tax basis of the Company's assets and liabilities, net operating loss (NOL), and tax credit
carryforwards. A valuation allowance is established to reduce deferred tax assets to the amount expected to be realized.
The Company accounts for uncertainty in income taxes using a two-step approach to recognizing and measuring uncertain tax positions.
The first step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates that it is more likely than
not that the position will be sustained on audit, including resolution of related appeals or litigation processes, if any. The second step is to
measure the tax benefit as the largest amount that is more than 50% likely of being realized upon settlement. The Company classifies any
liabilities for unrecognized tax benefits as current to the extent that the Company anticipates
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payment (or receipt) of cash within one year. Interest and penalties related to uncertain tax positions are recognized in the provision for income
taxes.
Net Loss Per Share Attributable to Common Stockholders
Basic net loss per share attributable to common stockholders is calculated by dividing the net loss attributable to common stockholders
by the weighted-average number of shares of common stock outstanding during the period, without consideration of potentially dilutive
securities. Diluted net loss per share attributable to common stockholders is the same as basic net loss per share attributable to common
stockholders for all periods presented since the effect of potentially dilutive securities is anti-dilutive given the net loss of the Company.
Restructuring
The Company records a liability for involuntary employee termination benefits when management has committed to a plan that
establishes the terms of the arrangement and that plan has been communicated to employees. Costs to terminate a contract before the end of
the term are recognized on the termination date, and costs that will continue to be incurred in a contract for the remaining term without economic
benefit are recognized as of the cease-use date.
New Accounting Pronouncements and Disclosure Rules Not Yet Adopted
In November 2023, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2023-07, Reportable
Segments (Topic 280): Improvements to Reportable Segment Disclosures, which expands annual and interim disclosure requirements for
reportable segments, primarily through enhanced disclosures about significant segment expenses, including public entities with a single
operating or reportable segment. The updated standard is effective for the Company's annual periods beginning in fiscal 2025 and interim
periods beginning in the first quarter of fiscal 2026. Early adoption is permitted. This ASU will result in the required additional disclosures being
included in the consolidated financial statements retrospectively, to all periods presented, once adopted.
In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which expands
disclosures in an entity’s income tax rate reconciliation table and regarding cash taxes paid both in the U.S. and foreign jurisdictions. The
updated standard will be effective for annual periods beginning in fiscal 2026. This ASU will result in the required additional disclosures being
included in the consolidated financial statements, once adopted.
In March 2024, the SEC adopted final rules related to climate-related disclosures in SEC Release No. 33-11275: The Enhancement and
Standardization of Climate-Related Disclosures for Investors. In April 2024, the SEC issued an order to stay the effectiveness of the rules
pending the completion of judicial review of multiple petitions challenging the rules. To the extent the rules become effective, they will require
registrants to disclose certain climate-related information in registration statements and annual reports. The disclosure requirements, as initially
adopted, would apply for annual periods beginning in fiscal 2026. The Company is currently evaluating the final rules to determine their impact
on the Company's Annual Reports on Form 10-K.
NOTE 2 – REVENUE
The Company generates revenue primarily from subscription and transaction fees. The table below shows the Company’s revenue from
subscription and transaction fees, which are disaggregated by sales
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channel, and revenue from interest on funds held for customers (in thousands).
 
Year ended
June 30,
 
2024
2023
2022
SMBs, accounting firms, spending businesses and other
$
1,098,644 
$
901,602 
$
603,171 
Financial institutions
24,089 
43,108 
30,194 
Total subscription and transaction fees
1,122,733 
944,710 
633,365 
Interest on funds held for customers
167,439 
113,758 
8,594 
Total revenue
$
1,290,172 
$
1,058,468 
$
641,959 
Deferred revenue
Fees from customers with which the Company has annual or multi-year contracts are generally billed in advance. These fees are initially
recorded as deferred revenue and subsequently recognized as revenue as the performance obligation is satisfied. During the year ended
June 30, 2024, the Company recognized approximately $22.5 million of revenue that was included in the deferred revenue balance as of
June 30, 2023.
Remaining performance obligations
The Company has performance obligations associated with commitments in customer contracts for future services that have not yet
been recognized as revenue. As of June 30, 2024, the aggregate amount of transaction price allocated to performance obligations that are
unsatisfied (or partially unsatisfied), including deferred revenue, was approximately $86.8 million. Of the total remaining performance obligations,
the Company expects to recognize approximately 35% over the next year, 19% between one to two years and 46% over the next three to five
years thereafter. The Company determines remaining performance obligations at a point in time based on contracts with customers. The
Company evaluates its customer relationships on an ongoing basis, and may selectively renegotiate certain terms of its agreements with
financial institutions, accounting firms and SMBs. There were no subsequent events that would materially impact the amount of the remaining
performance obligations as of June 30, 2024. However, actual amounts and timing of revenue recognized may differ due to subsequent contract
modifications, renewals and/or terminations.
Unbilled revenue
Unbilled revenue consists of revenue recognized that has not been billed to the customers yet. The unbilled revenue amounted to $16.7
million and $14.0 million as of June 30, 2024 and 2023, respectively.
Deferred costs
Deferred costs consisted of the following as of the dates presented (in thousands):
 
June 30,
 
2024
2023
Deferred sales commissions:
Current
$
8,142 
$
6,523 
Non-current
15,113 
12,317 
Total deferred sales commissions
$
23,255 
$
18,840 
Deferred service costs:
Current
$
430 
$
904 
Non-current
1,930 
2,221 
Total deferred service costs
$
2,360 
$
3,125 
The current portion of deferred costs is included in prepaid expenses and other current assets and the non-current portion is included in
other assets in the accompanying consolidated balance sheets. The amortization of deferred sales commissions, which is included in sales and
marketing in the accompanying
100

consolidated statements of operations, was $7.9 million, $6.6 million, and $5.2 million during the years ended June 30, 2024, 2023, and 2022,
respectively. The amortization of deferred service costs, which is included in service costs in the accompanying consolidated statements of
operations, was $2.0 million, $2.5 million, and $1.6 million during the years ended June 30, 2024, 2023, and 2022, respectively.
NOTE 3 – BUSINESS COMBINATION
Fiscal 2022 Acquisition
On September 1, 2021, the Company acquired 100% of the outstanding equity interests of Invoice2go, LLC, and Cimrid Pty, Ltd
(together, Invoice2go). The results of Invoice2go's operations have been included in the accompanying consolidated financial statements since
the acquisition date. Invoice2go provides mobile-first accounts receivable software that empowers SMBs and freelancers to grow their client
base, manage invoicing and payments, and build their brand. Invoice2go has operations in the U.S. and in Australia, and serves a large global
customer base of SMBs. The acquisition of Invoice2go will enhance the Company’s ability to provide an expanded product solution to enable
SMBs to manage accounts payable, corporate card spend, and accounts receivable all in one place. Additionally, the acquisition will expand the
market opportunity for the Company by offering Invoice2go's product to its existing customers and network members and vice versa.
The acquisition purchase consideration totaled $674.3 million, which consisted of the following (in thousands):
Equity consideration 
$
510,218 
Cash
164,087 
Total
$
674,305 
This includes 1,788,372 shares of the Company’s common stock issued with a fair value based upon the opening market price on the acquisition date. This also includes the stock
options assumed to replace stock options that were outstanding on the acquisition date under Invoice2go's 2014 Equity Incentive Plan. The fair value of these stock options was
$21.7 million, which was the amount attributable to the pre-combination requisite service period.
The following table summarizes the preliminary fair values of the assets acquired and liabilities assumed at the acquisition date (in
thousands):
Cash and cash equivalents
$
19,738 
Accounts receivable and other assets
4,518 
Intangible assets
91,219 
Total identifiable assets acquired
115,475 
Accounts payable and other liabilities
(26,618)
Net identifiable assets acquired
88,857 
Goodwill
585,448 
Net assets acquired
$
674,305 
The preliminary fair values allocated to the identifiable intangible assets (in thousands) and their estimated useful lives are as follows:
Preliminary
fair value
Weighted average
useful life
(in years)
Customer relationships
$
61,269 
10.0
Developed technology
15,908 
3.0
Trade name
14,042 
3.0
Total
$
91,219 
(1)
(1) 
101

Customer relationships were measured at fair value using the multiple-period excess earnings method under the income approach.
Significant inputs used to measure the fair value include an estimate of projected revenue and costs associated with existing customers, and a
discount rate of 12.3%.
Developed technology was measured at fair value using the relief-from-royalty method of the income approach. Significant inputs used
to measure the fair value include an estimate of projected revenue from existing technology, a pre-tax royalty rate of 15.0%, and a discount rate
of 12.3%.
Trade name was measured at fair value using the relief-from-royalty method under the income approach. Significant inputs used to
measure the fair value include an estimate of projected revenue from the trade name, a pre-tax royalty rate of 2.5%, and a discount rate of
12.3%.
The $585.4 million goodwill is attributable primarily to the expected synergies and economies of scale expected from combining the
operations of both entities, and intangible assets that do not qualify for separate recognition, including assembled workforce acquired through
the acquisition. None of the goodwill is expected to be deductible for income tax purposes. As a result of the adoption of ASU 2021-08 Business
Combinations (Topic 805)—Accounting for Contract Assets and Contract Liabilities from Contracts with Customers on October 1, 2021,
retrospectively to September 1, 2021, the Company recorded adjustments of $8.0 million to increase goodwill and deferred revenue, and an
immaterial amount to deferred income tax liability. The amounts recorded as measurement period adjustments were not material during the 12-
month measurement period.
The Company recognized $3.7 million of acquisition-related costs that were expensed during the year ended June 30, 2022. These
costs are shown as part of general and administrative expenses in the accompanying consolidated statements of operations.
The amount of Invoice2go’s revenue and net loss, which includes amortization of intangible assets, from the acquisition date of
Invoice2go that were included in the Company’s consolidated statements of operations during the year ended June 30, 2022 were approximately
$32.9 million and $32.0 million, respectively.
NOTE 4 – FAIR VALUE MEASUREMENT
The Company measures and reports its cash equivalents, short-term investments, funds held for customers that are invested in money
market funds and marketable debt securities, and contingent consideration at fair value. Fair value is defined as the exchange price that would
be received for an asset or an exit price paid to transfer a liability in the principal or most advantageous market for the asset or liability in an
orderly transaction between market participants on the measurement date. Valuation techniques used to measure fair value must maximize the
use of observable inputs and minimize the use of unobservable inputs.
The fair value hierarchy defines a three-level valuation hierarchy for disclosure of fair value measurements as follows:
Level 1 –     Inputs are unadjusted quoted prices in active markets for identical assets or liabilities.
Level 2 –     Inputs other than quoted prices included within Level 1 that are observable, unadjusted quoted prices in markets that are not
active, or other inputs that are observable or can be corroborated by observable market data for substantially the full
term of the related assets or liabilities.
Level 3 –     Unobservable inputs that are supported by little or no market activity for the related assets or liabilities and typically reflect
management’s estimate of assumptions that market participants would use in pricing the assets or liabilities.
In determining fair value, the Company utilizes quoted market prices, or valuation techniques that maximize the use of observable inputs
and minimize the use of unobservable inputs to the extent possible, and also considers counterparty credit risk in its assessment of fair value.
102

The following tables set forth the fair value of assets and liabilities that were measured at fair value on a recurring basis based on the
three-tier fair value hierarchy as of the dates presented (in thousands):
June 30, 2024
Level 1
Level 2
Level 3
Total
Assets
Cash equivalents:
Money market funds
$
522,618 
$
— 
$
— 
$
522,618 
522,618 
— 
— 
522,618 
Short-term investments:
Corporate bonds
— 
298,202 
— 
298,202 
U.S. treasury securities
— 
180,983 
— 
180,983 
Asset-backed securities
— 
59,363 
— 
59,363 
Certificates of deposit
— 
38,370 
— 
38,370 
U.S. agency securities
— 
24,617 
— 
24,617 
— 
601,535 
— 
601,535 
Funds held for customers:
Restricted cash equivalents
Money market funds
1,319,609 
— 
— 
1,319,609 
Corporate bonds
— 
89,082 
— 
89,082 
1,319,609 
89,082 
— 
1,408,691 
Short-term investments
Corporate bonds
— 
937,198 
— 
937,198 
U.S. treasury securities
— 
342,041 
— 
342,041 
Certificates of deposit
— 
119,616 
— 
119,616 
Asset-backed securities
— 
116,475 
— 
116,475 
— 
1,515,330 
— 
1,515,330 
Total assets measured at fair value
$
1,842,227 
$
2,205,947 
$
— 
$
4,048,174 
103

June 30, 2023
Level 1
Level 2
Level 3
Total
Assets
Cash equivalents:
Money market funds
$
1,131,621 
$
— 
$
— 
$
1,131,621 
Certificates of deposit
— 
2,578 
— 
2,578 
Corporate bonds
— 
45,301 
— 
45,301 
U.S. treasury securities
44,856 
— 
— 
44,856 
1,176,477 
47,879 
— 
1,224,356 
Short-term investments:
Corporate bonds
— 
479,483 
— 
479,483 
U.S. treasury securities
408,368 
— 
— 
408,368 
U.S. agency securities
— 
57,967 
— 
57,967 
Asset-backed securities
— 
51,193 
— 
51,193 
Certificates of deposit
— 
46,099 
— 
46,099 
408,368 
634,742 
— 
1,043,110 
Funds held for customers:
Restricted cash equivalents
Money market funds
713,469 
— 
— 
713,469 
713,469 
— 
— 
713,469 
Short-term investments
Corporate bonds
— 
433,920 
— 
433,920 
Certificates of deposit
— 
233,291 
— 
233,291 
U.S. agency securities
— 
27,458 
— 
27,458 
Asset-backed securities
— 
70,661 
— 
70,661 
U.S. treasury securities
81,074 
— 
— 
81,074 
81,074 
765,330 
— 
846,404 
Total assets measured at fair value
$
2,379,388 
$
1,447,951 
$
— 
$
3,827,339 
Liabilities
Contingent consideration
— 
— 
(12,035)
(12,035)
Total liabilities measured at fair value
$
— 
$
— 
$
(12,035)
$
(12,035)
 The Company used the probability-weighted discounted cash flow method to estimate the contingent consideration. The significant inputs
used in the fair value measurement of the contingent consideration are the probability of payout and discount rate. As these inputs are not
based on observable market data, the liability represents a Level 3 measurement within the fair value hierarchy.
There were no transfers of financial instruments between Level 1, Level 2, and Level 3 during the periods presented.
The fair values of the Company’s Level 1 instruments were derived from quoted market prices and active markets for these specific
instruments.
The valuation techniques used to measure the fair values of Level 2 instruments were derived from non-binding market consensus
prices that were corroborated with observable market data, quoted market prices for similar instruments, or pricing models.
The Company had $575.0 million and $167.3 million in aggregate principal amount of its 0% convertible senior notes due in 2027 (2027
Notes) and in 2025 (2025 Notes, together with the 2027 Notes, the Notes),
(1)
(1)
104

respectively, outstanding as of June 30, 2024. The Company carries the Notes at par value, less the unamortized issuance costs in the
accompanying consolidated balance sheets. The estimated fair value of the 2027 Notes and 2025 Notes, which is presented for disclosure
purposes only, was approximately $489.1 million and $154.9 million, respectively, as of June 30, 2024. The fair value was based on a market
approach, which represents a Level 2 valuation estimate. The market approach was determined based on the actual bids and offers of the Notes
in an over-the-counter market as of the last day of trading prior to the end of the period.
The Company's financial instruments that are not measured and recorded at fair value, including cash, restricted cash, acquired cards
receivables, loans held for investment, interest receivable, incentive receivables and borrowings from revolving credit facility, are carried at
amortized cost, which approximates their fair value. If these financial instruments were measured at fair value in the financial statements, cash
would be classified as Level 1; restricted cash, interest receivables, incentive receivables and borrowings from revolving credit facility would be
classified as Level 2 and the acquired cards receivables and loans held for investment would be classified as Level 3 in the fair value hierarchy.
NOTE 5 – SHORT-TERM INVESTMENTS AND FUNDS HELD FOR CUSTOMERS
The following table summarizes the assets underlying short-term investments and funds held for customers as of the dates presented (in
thousands):
June 30,
2024
June 30,
2023
Short-term investments:
Available-for-sale debt securities
$
601,535 
$
1,043,110 
Total short-term investments
601,535 
1,043,110 
Funds held for customers:
Restricted cash
779,838 
1,793,088 
Restricted cash equivalents
1,408,691 
713,469 
Funds receivable
11,870 
12,822 
Available-for-sale debt securities
1,515,330 
846,404 
Total funds held for customers
3,715,729 
3,365,783 
Less - income earned by the Company included in other current assets
(10,822)
(9,874)
Total funds held for customers, net of income earned by the Company
$
3,704,907 
$
3,355,909 
Income earned by the Company that is included in other current assets represents interest income, accretion of discount (offset by
amortization of premium), and net unrealized gains on customer funds that were invested in money market funds and short-term marketable
debt securities. The Company contractually earns income from these investments, which are expected to be transferred into the Company’s
corporate deposit account upon sale or settlement of the associated investment, and are not considered funds held for customers.
105

The following table summarizes the estimated fair value of available-for-sale debt securities included within funds held for customers and
short-term investments as of the dates presented (in thousands):
June 30, 2024
Amortized
cost
Gross
unrealized
gains
Gross
unrealized
losses
Fair value
Short-term investments:
Corporate bonds
$
298,628 
$
140 
$
(566)
$
298,202 
U.S. treasury securities
181,225 
— 
(242)
180,983 
Asset-backed securities
59,340 
68 
(45)
59,363 
Certificates of deposit
38,370 
— 
— 
38,370 
U.S. agency securities
24,669 
— 
(52)
24,617 
Total short-term investments
$
602,232 
$
208 
$
(905)
$
601,535 
Funds held for customers:
Corporate bonds
$
937,989 
$
23 
$
(814)
$
937,198 
Certificates of deposit
119,615 
1 
— 
119,616 
Asset-backed securities
116,542 
11 
(78)
116,475 
U.S. treasury securities
342,202 
1 
(162)
342,041 
Total funds held for customers
$
1,516,348 
$
36 
$
(1,054)
$
1,515,330 
June 30, 2023
Amortized
cost
Gross
unrealized
gains
Gross
unrealized
losses
Fair value
Short-term investments:
Corporate bonds
$
481,658 
$
207 
$
(2,382)
$
479,483 
U.S. treasury securities
409,586 
42 
(1,260)
408,368 
U.S. agency securities
58,166 
— 
(199)
57,967 
Asset-backed securities
51,321 
8 
(136)
51,193 
Certificates of deposit
46,099 
— 
— 
46,099 
Total short-term investments
$
1,046,830 
$
257 
$
(3,977)
$
1,043,110 
Funds held for customers:
Corporate bonds
$
433,936 
$
18 
$
(34)
$
433,920 
Certificates of deposit
233,290 
1 
— 
233,291 
Asset-backed securities
70,993 
— 
(332)
70,661 
U.S. agency securities
27,484 
5 
(31)
27,458 
U.S. treasury securities
81,309 
1 
(236)
81,074 
Total funds held for customers
$
847,012 
$
25 
$
(633)
$
846,404 
The amortized cost and fair value amounts for short-term investments include accrued interest receivables of $4.9 million and $4.3
million at June 30, 2024 and 2023, respectively. The amortized cost and fair value amounts for funds held for customers include accrued interest
receivable of $6.8 million and $6.9 million as of June 30, 2024 and 2023, respectively.
106

The following table summarizes fair value of the Company's available-for-sale debt securities included within funds held for customers
and short-term investments by remaining contractual maturity as of the dates presented (in thousands):
June 30,
2024
June 30,
2023
Due within 1 year
$
1,699,009 
$
1,543,379 
Due in 1 year through 5 years
409,309 
346,135 
Due in 5 year through 10 years
8,547 
— 
Total
$
2,116,865 
$
1,889,514 
As of June 30, 2024, approximately 340 out of approximately 580 investments in available-for-sale debt securities were in an unrealized
loss position. The following table shows gross unrealized losses and fair values for those investments that were in an unrealized loss position as
of the dates presented (in thousands):
June 30, 2024
Less than 12 months
12 months or longer
Total
Fair value
Unrealized
losses
Fair value
Unrealized
losses
Fair value
Unrealized
losses
Short-term investments:
Corporate bonds
$
130,469 
$
(333)
$
60,576 
$
(232)
$
191,045 
$
(565)
U.S. treasury securities
152,004 
(156)
28,979 
(86)
180,983 
(242)
Asset-backed securities
24,149 
(39)
2,155 
(7)
26,304 
(46)
U.S. agency securities
24,617 
(52)
— 
— 
24,617 
(52)
Total short-term investments
$
331,239 
$
(580)
$
91,710 
$
(325)
$
422,949 
$
(905)
Funds held for customers:
Corporate bonds
$
506,540 
$
(814)
$
— 
$
— 
$
506,540 
$
(814)
Asset-backed securities
68,629 
(76)
5,546 
(2)
74,175 
(78)
U.S. treasury securities
327,340 
(162)
— 
— 
327,340 
(162)
Total funds held for customers
$
902,509 
$
(1,052)
$
5,546 
$
(2)
$
908,055 
$
(1,054)
June 30, 2023
Less than 12 months
12 months or longer
Total
Fair value
Unrealized
losses
Fair value
Unrealized
losses
Fair value
Unrealized
losses
Short-term investments:
Corporate bonds
$
213,373 
$
(1,421)
$
83,189 
$
(961)
$
296,562 
$
(2,382)
U.S. treasury securities
199,440 
(976)
14,286 
(284)
213,726 
(1,260)
Asset-backed securities
35,719 
(103)
2,707 
(33)
38,426 
(136)
U.S. agency securities
57,967 
(199)
— 
— 
57,967 
(199)
Total short-term investments
$
506,499 
$
(2,699)
$
100,182 
$
(1,278)
$
606,681 
$
(3,977)
Funds held for customers:
Corporate bonds
$
34,530 
$
(34)
$
— 
$
— 
$
34,530 
$
(34)
Asset-backed securities
59,128 
(258)
11,533 
(74)
70,661 
(332)
U.S. agency securities
22,494 
(31)
— 
— 
22,494 
(31)
U.S. treasury securities
74,888 
(236)
— 
— 
74,888 
(236)
Total funds held for customers
$
191,040 
$
(559)
$
11,533 
$
(74)
$
202,573 
$
(633)
Unrealized losses have not been recognized into income as the Company neither intends to sell, nor anticipates that it is more likely
than not that the Company will be required to sell, the securities before recovery
107

of their amortized cost basis. The decline in fair value is due primarily to changes in market interest rates, rather than credit losses. There have
been no significant realized gains or losses on the short-term investments and funds held for customers during each of the years ended June 30,
2024, 2023, and 2022.
NOTE 6 – ACQUIRED CARD RECEIVABLES
As of June 30, 2024, approximately $189.7 million of the acquired card receivables balance served as collateral for the Company’s
borrowings from the Revolving Credit Facility (see Note 10).
The Company incurred losses related to card transactions disputed by spending businesses. The amounts were not material during
each of the years ended June 30, 2024 and 2023.
The acquired card receivables balances do not include purchases of participation interest in card receivables from the Issuing Banks
that have not cleared at the end of the reporting period. Purchases of participation interest in card receivables that have not cleared as of
June 30, 2024 totaled $27.2 million. The Company recognized an immaterial amount of expected credit losses on the card receivables that have
not cleared yet as of each of June 30, 2024 and 2023 (see Note 15).
Credit Quality Information
The Company regularly reviews collection experience, delinquencies, and net charge-offs in determining allowance for expected credit
losses related to acquired card receivables. Historical collections rates have shown that days past due is the primary indicator of the likelihood of
loss. The Company uses the delinquency trends or past due status of the acquired card receivables as the credit quality indicator. Acquired card
receivables are considered past due if full payment is not received on the bill date or within a grace period, which is generally limited to five days.
Below is a summary of the acquired card receivables by class (i.e., past due status) as of the dates presented (in thousands):
June 30,
2024
2023
Current and less than 30 days past due
$
706,026 
$
463,704 
30 ~ 59 days past due
4,277 
2,507 
60 ~ 89 days past due
3,393 
4,544 
90 ~ 119 days past due
4,093 
3,196 
Over 120 days past due
310 
197 
Total
$
718,099 
$
474,148 
Allowance for Expected Credit Losses
Below is a summary of the changes in allowance for expected credit losses (in thousands):
June 30,
2024
2023
Balance, beginning
$
15,498 
$
5,414 
Initial allowance for expected credit losses on purchased card receivables with credit deterioration
— 
10 
Provision for expected credit losses
52,327 
32,015 
Charge-off amounts
(51,805)
(24,120)
Recoveries collected
4,863 
2,179 
Balance, ending
$
20,883 
$
15,498 
Purchases of acquired card receivables from the Issuing Banks that were held for investment during the years ended June 30, 2024 and
2023 were $17.6 billion and $13.2 billion, respectively. The provision for expected credit losses related to acquired card receivables and
charged-off amounts increased during the year
108

ended June 30, 2024 due to portfolio growth and an increase in delinquencies during fiscal 2024 on accounts, which were subsequently charged
off prior to June 30, 2024.
NOTE 7 – LOANS HELD FOR INVESTMENT
Loans held for investment are included in prepaid expenses and other current assets in the accompanying consolidated balance sheets
and consisted of the following as of the dates presented (in thousands):
June 30,
2024
2023
Unpaid principal balance
$
44,491 
$
1,579 
Less: Discount at loan purchase, net of amortization
(1,120)
(47)
Less: Allowance for expected credit losses
(4,700)
— 
Loans held for investment, net
$
38,671 
$
1,532 
Credit Quality Information
The Company conducts an eligibility assessment prior to loan origination by the Originating Bank Partner. This process is performed at
the invoice level and involves evaluating the invoice repayment likelihood by the respective network members associated with each invoice.
Subsequently, the credit quality of these loans is monitored based on the delinquency trends or past due status of the loans held for investment,
which are considered the credit quality indicators. Loans held for investment are considered past due if payment is not received within the terms
set by the loan or line of credit agreement. The outstanding balance of loans held for investment considered past due was not material as of
each of June 30, 2024 and 2023.
All of the outstanding balance of loans held for investment as of June 30, 2024 was originated during the year ended June 30, 2024.
NOTE 8 – PROPERTY AND EQUIPMENT
Property and equipment consisted of the following as of the dates presented (in thousands):
June 30,
2024
2023
Software and equipment
$
20,802 
$
20,971 
Capitalized software
81,582 
53,950 
Furniture and fixtures
13,361 
12,598 
Leasehold improvements
39,103 
39,068 
Property and equipment, gross
154,848 
126,587 
Less: accumulated depreciation and amortization
(66,814)
(45,023)
Property and equipment, net
$
88,034 
$
81,564 
Depreciation and amortization expense, which includes the amortization of capitalized software, during the years ended June 30, 2024,
2023, and 2022 was $23.2 million, $15.5 million, and $11.5 million, respectively.
As of June 30, 2024 and 2023, the unamortized capitalized software cost was $57.5 million and $42.7 million, respectively.
109

NOTE 9 – GOODWILL AND INTANGIBLE ASSETS
Goodwill
Goodwill, which is primarily attributable to expected synergies from acquisitions and is not deductible for U.S. federal and state income
tax purposes, consisted of the following as of the dates presented (in thousands):
June 30,
2024
2023
Balance, beginning
$
2,396,509 
$
2,362,893 
Addition related to acquisition during the period
— 
33,441 
Measurement period adjustments
— 
175 
Balance, ending
$
2,396,509 
$
2,396,509 
Intangible Assets
Intangible assets consisted of the following as of the dates presented (amounts in thousands):
June 30, 2024
Gross Carrying
Amount
Accumulated
Amortization
Net Carrying Amount
Weighted average
remaining
useful life
(In years)
Customer relationships
$
259,269 
$
(78,410)
$
180,859 
7.0
Developed technology
215,958 
(116,126)
99,832 
2.9
Trade name
48,042 
(47,262)
780 
0.2
Total
$
523,269 
$
(241,798)
$
281,471 
Jun 30, 2023
Gross Carrying
Amount
Accumulated
Amortization
Net Carrying Amount
Weighted average
remaining
useful life
(In years)
Customer relationships
$
259,269 
$
(52,483)
$
206,786 
8.0
Developed technology
215,958 
(77,178)
138,780 
3.8
Trade name
48,042 
(32,181)
15,861 
1.0
Total
$
523,269 
$
(161,842)
$
361,427 
Amortization of finite-lived intangible assets was as follows during the years ended June 30, 2024 and 2023 (in thousands):
June 30,
2024
2023
Cost of revenue
$
38,948 
$
38,269 
Sales and marketing
41,008 
41,936 
Total
$
79,956 
$
80,205 
110

As of June 30, 2024, future amortization of finite-lived intangible assets that will be recorded in cost of revenue and operating expenses
is estimated as follows (in thousands):
Fiscal years ending June 30:
Amount
2025
$
61,234 
2026
59,570 
2027
56,909 
2028
26,606 
2029
25,927 
Thereafter
51,225 
Total
$
281,471 
NOTE 10 – DEBT AND BORROWINGS
Debt and borrowings consisted of the following (in thousands):
June 30,
2024
2023
Current liabilities:
Borrowings from revolving credit facility (including unamortized debt premium)
$
— 
$
135,046 
Non-current liabilities:
Convertible senior notes:
2027 Notes, principal
575,000 
575,000 
2025 Notes, principal
167,314 
1,150,000 
Less: unamortized debt issuance costs
(8,323)
(20,218)
Convertible senior notes, net
733,991 
1,704,782 
Borrowings from revolving credit facility (including unamortized debt premium)
180,009 
— 
Total
$
914,000 
$
1,839,828 
Unamortized debt issuance costs balance for the Revolving Credit Facility was $0.6 million and $0.2 million as of June 30, 2024 and June 30, 2023, respectively, and is
included in other assets on the consolidated balance sheets.
2027 Notes
On September 24, 2021, the Company issued $575.0 million in aggregate principal amount of its 0% convertible senior notes due on
April 1, 2027, in a private placement to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the
2027 Notes). The 2027 Notes are subject to the terms and conditions of the indenture governing the 2027 Notes between the Company and
Wells Fargo Bank, N.A., as trustee (in its respective capacity as the trustee for each of the 2027 Notes and the 2025 Notes (as defined below),
as applicable, the Notes Trustee). The net proceeds from the issuance of the 2027 Notes were $560.1 million, after deducting debt discount and
debt issuance costs totaling $14.9 million.
The 2027 Notes are senior, unsecured obligations of the Company, and will not accrue interest unless the Company determines to pay
special interest as a remedy for failure to timely file any reports required to be filed with the SEC, certain trading restrictions or failure to deliver
reports to the Notes Trustee. The 2027 Notes rank senior in right of payment to any of the Company’s indebtedness that is expressly
subordinated to the 2027 Notes and rank equal in right of payment to any of the Company’s unsecured indebtedness that is not so subordinated,
including the 2025 Notes. In addition, the 2027 Notes are subordinated to any of the Company’s secured indebtedness and to all indebtedness
and other liabilities of the Company’s subsidiaries.
(1)
(1)
(1) 
111

The 2027 Notes have an initial conversion rate of 2.4108 shares of common stock per $1,000 principal amount, which is equivalent to an
initial conversion price of approximately $414.80 per share of the Company’s common stock and approximately 1.4 million shares issuable upon
conversion. The conversion rate is subject to customary adjustments for certain events as described below. Upon conversion, the Company will
pay or deliver, as the case may be, cash, shares of its common stock, or a combination of cash and shares of its common stock, at its election.
The Company’s current intent is to settle conversions of the 2027 Notes through a combination settlement, which involves a repayment of the
principal portion in cash with any excess of the conversion value over the principal amount settled in shares of common stock.
The Company may redeem for cash, all or any portion of the 2027 Notes, at the Company’s option, on or after October 5, 2024 if the last
reported sale price of the Company’s common stock has been at least 130% of the conversion price then in effect for at least 20 trading days
(whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on and including
the trading day (Conversion Condition) preceding the date on which the Company provides notice of redemption at a redemption price equal to
100% of the principal amount of the notes to be redeemed, plus any accrued and unpaid special interest to, but excluding, the redemption date.
No sinking fund is provided for the 2027 Notes.
The holders of the 2027 Notes may convert their notes at their option at any time prior to the close of business on the business day
immediately preceding January 1, 2027 in multiples of $1,000 principal amount, under the following circumstances:
•
during any calendar quarter commencing after the calendar quarter ending on December 31, 2021, and only during such calendar
quarter, if the last reported sale price of the Company's common stock for at least 20 trading days (whether or not consecutive) during a
period of 30 consecutive trading days ending on and including the last trading day of the immediately preceding calendar quarter is
greater than or equal to 130% of the conversion price on each applicable trading day;
•
during the five business day periods after any five consecutive trading day period in which the trading price per $1,000 principal amount
of the 2027 Notes for each trading day of that period was less than 98% of the product of the last reported sale price of the Company’s
common stock and the conversion rate on each such trading day;
•
if the Company calls such notes for redemption, at any time prior to the close of business on the second scheduled trading day
immediately preceding the redemption date; or
•
upon the occurrence of specified corporate events.
The conversion rate is subject to adjustment upon the occurrence of certain events or if the Company’s board of directors determines it
is in the best interest of the Company. Additionally, holders of the 2027 Notes that convert their notes in connection with a make-whole
fundamental change or during the redemption period, may be eligible to receive a make-whole premium through an increase of the conversion
rate based on the estimated fair value of the 2027 Notes for the given date and stock price. The make-whole premium is designed to
compensate the holder for lost “time-value” of the conversion option. The maximum number of additional shares that may be issued under the
make-whole premium is 1.2656 per $1,000 principal (the lowest price of $272.00 in the make whole).
The indenture governing the 2027 Notes contains customary events of default with respect to the 2027 Notes and provides that upon
certain events of default occurring and continuing, the holders of the 2027 Notes will have the right, at their option, to require the Company to
repurchase for cash all or a portion of their outstanding notes, at a price equal to 100% of the principal amount of the 2027 Notes to be
repurchased, plus any accrued and unpaid interest.
2025 Notes
On November 30, 2020, the Company issued $1.15 billion in aggregate principal amount of its 0% convertible senior notes due on
December 1, 2025, in a private placement to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended
(the 2025 Notes, and together with the 2027 Notes, the Notes). The 2025 Notes are subject to the terms and conditions of the indenture
governing the
112

2025 Notes between the Company and the Notes Trustee. The net proceeds from the issuance of the 2025 Notes were $1.13 billion, after
deducting debt discount and debt issuance costs totaling $20.6 million.
The 2025 Notes are senior, unsecured obligations of the Company, and will not accrue interest unless the Company determines to pay
special interest as a remedy for failure to timely file any reports required to be filed with the SEC, certain trading restrictions, or failure to deliver
reports to the Notes Trustee. The 2025 Notes rank senior in right of payment to any of the Company’s indebtedness that is expressly
subordinated to the 2025 Notes and rank equal in right of payment to any of the Company’s unsecured indebtedness that is not so subordinated,
including the 2027 Notes. In addition, the 2025 Notes are subordinated to any of the Company’s secured indebtedness and to all indebtedness
and other liabilities of the Company’s subsidiaries.
The 2025 Notes have an initial conversion rate of 6.2159 shares of common stock per $1,000 principal amount, which is equivalent to an
initial conversion price of approximately $160.88 per share of the Company’s common stock. The conversion rate is subject to customary
adjustments for certain events as described below. Upon conversion, the Company will pay or deliver, as the case may be, cash, shares of its
common stock, or a combination of cash and shares of its common stock, at its election.
The Company may redeem for cash, all or any portion of the 2025 Notes, at the Company’s option, on or after December 5, 2023 if the
last reported sale price of the Company’s common stock has been at least 130% of the conversion price then in effect for at least 20 trading
days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on and
including the trading day (Conversion Condition) preceding the date on which the Company provides notice of redemption at a redemption price
equal to 100% of the principal amount of the notes to be redeemed, plus any accrued and unpaid special interest to, but excluding, the
redemption date. No sinking fund is provided for the 2025 Notes.
The holders of the 2025 Notes may convert their notes at their option at any time prior to the close of business on the business day
immediately preceding September 1, 2025 in multiples of $1,000 principal amount, under the following circumstances:
•
during any calendar quarter commencing after the calendar quarter ending on March 31, 2021, and only during such calendar
quarter, if the last reported sale price of the Company's common stock for at least 20 trading days (whether or not consecutive)
during a period of 30 consecutive trading days ending on and including the last trading day of the immediately preceding
calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day;
•
during the five business day periods after any five consecutive trading day period in which the trading price per $1,000 principal
amount of the 2025 Notes for each trading day of that period was less than 98% of the product of the last reported sale price of
the Company’s common stock and the conversion rate on each such trading day;
•
if the Company calls such notes for redemption, at any time prior to the close of business on the second scheduled trading day
immediately preceding the redemption date; or
•
upon the occurrence of specified corporate events.
The conversion rate is subject to adjustment upon the occurrence of certain events or if the Company’s board of directors determines it
is in the best interest of the Company. Additionally, holders of the 2025 Notes that convert their notes in connection with a make-whole
fundamental change or during the redemption period, may be eligible to receive a make-whole premium through an increase of the conversion
rate based on the estimated fair value of the 2025 Notes for the given date and stock price. The make-whole premium is designed to
compensate the holder for lost “time-value” of the conversion option. The maximum number of additional shares that may be issued under the
make-whole premium is 2.9525 per $1,000 principal (the lowest price of $109.07 in the make whole).
The indenture governing the 2025 Notes contains customary events of default with respect to the 2025 Notes and provides that upon
certain events of default occurring and continuing, the holders of the 2025 Notes will have the right, at their option, to require the Company to
repurchase for cash all or a portion of their
113

outstanding notes, at a price equal to 100% of the principal amount of the 2025 Notes to be repurchased, plus any accrued and unpaid interest.
On March 6, 2024, the Company entered into privately-negotiated transactions with certain holders of its 2025 Notes to repurchase $748.2
million aggregate principal amount of the 2025 Notes for an aggregate cash repurchase price of $711.0 million, inclusive of transaction costs.
The carrying amount of the extinguished 2025 Notes was $743.6 million, net of unamortized issuance cost of $4.6 million, resulting in a $32.6
million gain recorded in other income, net in the accompanying consolidated statement of operations, comprised of $35.7 million gain on
extinguishment of debt and $3.2 million loss on mark to market derivative related to forward contract to settle the repurchase.
On May 29, 2024, the Company entered into privately-negotiated transactions with certain holders of its 2025 Notes to repurchase $234.5
million aggregate principal amount of the 2025 Notes for an aggregate cash repurchase price of $221.6 million, inclusive of transaction costs.
The carrying amount of the extinguished 2025 Notes was $233.2 million, net of unamortized issuance cost of $1.2 million, resulting in a $11.0
million gain on extinguishment of debt recorded in other income, net in the accompanying consolidated statement of operations.
The shares issuable upon conversion of the remaining outstanding 2025 Notes at the initial conversion price is approximately 1.0 million.
Additional Information About the Notes
As of June 30, 2024 and 2023, the Notes consisted of the following (in thousands):
June 30, 2024
June 30, 2023
2027 Notes
2025 Notes
2027 Notes
2025 Notes
Liability component:
Principal
$
575,000 
$
167,314 
$
575,000 
$
1,150,000 
Less: unamortized debt issuance costs
(7,496)
(827)
(10,188)
(10,030)
Net carrying amount
$
567,504 
$
166,487 
$
564,812 
$
1,139,970 
The debt issuance costs of the Notes are being amortized using the effective interest method. During the years ended June 30, 2024
and 2023, the Company recognized $6.0 million and $6.8 million, respectively, of the debt issuance costs of the Notes. During each of the years
ended June 30, 2024, 2023, and 2022, the effective interest rates of the 2027 Notes and 2025 Notes was 0.48% and 0.36%, respectively. As of
June 30, 2024, the weighted-average remaining life of the Notes was 2.5 years.
The "if-converted" value of the Notes did not exceed the principal amount of $0.7 billion as of June 30, 2024.
Capped Call Transactions
In conjunction with the issuance of each of the 2025 Notes and the 2027 Notes, the Company entered into capped call transactions
(collectively, the Capped Calls) with certain of the initial purchasers of the Notes and/or their respective affiliates or other financial institutions at a
total cost of $125.8 million. The Capped Calls are separate transactions and are not part of the terms of the Notes. The total amount paid for the
Capped Calls was recorded as a reduction of additional paid-in capital. The Company used the proceeds from the Notes to pay for the cost of
the Capped Call premium. The cost of the Capped Calls is not expected to be tax-deductible as the Company did not elect to integrate the
Capped Calls into the Notes for tax purposes.
On March 6, 2024, the Company entered into agreements to terminate a portion of the Capped Calls previously entered into in
connection with the issuance of the 2025 Notes, in a notional amount corresponding to the amount of 2025 Notes that are repurchased. The
Company received $10.3 million in cash, and also recorded a $1.7 million gain on mark to market derivative to settle the Capped Call unwinding.
The gain was recorded in other income, net in the accompanying consolidated statement of operations.
114

On May 29, 2024, the Company entered into agreements to terminate the remaining portion of the Capped Calls previously entered into
in connection with the issuance of the 2025 Notes. The Company received $1.2 million in cash, and recorded an immaterial gain in other income,
net in the accompanying consolidated statement of operations.
The Capped Calls associated with the 2027 Notes have an initial strike price of $414.80 per share, subject to certain adjustments, which
corresponds to the respective initial conversion price of the 2027 Notes, and have an initial cap price of $544.00 per share, subject to certain
adjustments. The Capped Calls associated with the 2027 Notes cover, approximately 1.4 million shares of the Company’s common stock,
subject to anti-dilution adjustments. The Capped Calls are expected to generally reduce the potential dilution of the Company’s common stock
upon any conversion of the 2027 Notes and/or offset any cash payments that the Company is required to make in excess of the principal amount
of such converted notes, as the case may be, with such reduction and/or offset subject to a cap.
Revolving Credit Facility
The Company’s Revolving Credit and Security Agreement (as amended from time to time, the Revolving Credit Facility) was initially
executed in March 2021, amended in August 2022 to finance the acquisition of card receivables and increase the borrowing capacity, and further
amended in March 2024 to extend the maturity date and further increase the borrowing capacity. The Revolving Credit Facility matures in June
2026 or earlier pursuant to the agreement and has a total commitment of $300.0 million. The required minimum utilization was $180.0 million, or
60% of the total commitment, and the Company had borrowed an additional $45.0 million in March 2024. Total outstanding borrowings were
$180.0 million as of June 30, 2024. The Revolving Credit Facility requires the Company to pay unused fees up to 0.50% per annum. Borrowings
are secured by acquired card receivables. Beginning March 3, 2023, borrowings bear interest of 2.65% per annum, plus SOFR (subject to a floor
rate of 0.25% and benchmark adjustment rate of 0.28%). The effective interest rate was 8.28% per annum as of June 30, 2024. The Company is
required to comply with certain restricted covenants, including liquidity requirements. As of June 30, 2024, the Company was in compliance with
those covenants.
The debt issuance costs and debt premium associated with the Revolving Credit Facility is amortized using the effective interest method
over the remaining term of the contract of approximately 1.9 years. The amortization of the debt issuance costs and debt premium is recorded in
other income (expense), net in the accompanying consolidated statement of operations and during each of the years ended June 30, 2024 and
2023 was not material.
NOTE 11 – STOCKHOLDERS’ EQUITY
Equity Incentive Plans
On November 26, 2019, the Company’s board of directors approved the 2019 Equity Incentive Plan (2019 Plan), which became effective
on December 10, 2019. The 2019 Plan authorizes the award of stock options, RSUs, restricted stock awards, stock appreciation rights,
performance-based awards, market-based awards, cash awards, and stock bonus awards, as determined by the Company’s board of directors.
The Company’s 2016 Equity Incentive Plan (2016 Plan), which was adopted in February 2016, was terminated concurrent to the
effective date of the 2019 Plan. The Company’s 2006 Equity Incentive Plan (2006 Plan), which was adopted in April 2006, was terminated upon
the adoption of the 2016 Plan. There were no equity-based awards granted under the 2016 Plan and the 2006 Plan after their termination;
however, all outstanding awards under the 2016 Plan and the 2006 Plan continue to remain subject to the terms of the respective Equity
Incentive Plan until such awards are exercised or until they terminate or expire by their terms. The 2019 Plan, 2016 Plan, and 2006 Plan are
collectively referred to as the “Equity Incentive Plans.”
The Company initially reserved 7,100,000 shares of its common stock, plus any reserved shares not issued or subject to outstanding
grants under the 2016 Plan, for issuance pursuant to awards granted under the 2019 Plan. The number of shares reserved for issuance under
the 2019 Plan increases automatically on July 1 of each of 2020 through 2029 by the number of shares equal to the lesser of 5% of the total
number of outstanding shares of the Company’s common stock as of the immediately preceding June 30, or a number as
115

may be determined by the Company’s board of directors. In addition, the following shares of common stock from the 2016 Plan and the 2006
Plan will be available for grant and issuance under the 2019 Plan:
•
shares issuable upon the exercise of options or subject to other awards under the 2016 Plan or 2006 Plan that cease to be
subject to such options or other awards by forfeiture or after the effective date of the 2019 Plan; and
•
shares issued pursuant to outstanding awards under the 2016 Plan and 2006 Plan that are forfeited or repurchased after the
effective date of the 2019 Plan.
The total number of shares of common stock available for future grants under the Equity Incentive Plans was 18,041,434 shares as of
June 30, 2024.
Equity Awards Assumed in Acquisitions
The Company assumed and replaced the outstanding stock options of Invoice2go upon its acquisition. The assumed equity awards will
be settled in shares of the Company’s common stock and will retain the terms and conditions under which they were originally granted. No
additional equity awards will be granted under equity incentive plans of the acquired companies.
Restricted Stock Units
A summary of RSU activity as of June 30, 2024, and changes during the year ended June 30, 2024, is presented below.
Number of
shares 
(in thousands)
Weighted
average
grant date
fair value
Nonvested at June 30, 2023
4,184 
$
140.41 
Granted
3,452 
$
90.90 
Vested
(2,048)
$
136.74 
Forfeited
(987)
$
124.82 
Nonvested at June 30, 2024
4,600 
$
108.24 
 Includes RSU, market-based RSUs and performance-based RSUs.
The fair value of the RSU grant is determined based upon the market closing price of the Company’s common stock on the date of
grant. The weighted-average grant date fair value of RSUs granted during the years ended June 30, 2024, 2023, and 2022 was $90.90,
$120.25, and $202.79 per share, respectively. The RSUs vest over the requisite service period, which ranges between 1 year and 4 years from
the date of grant, subject to the continued employment of the employees and services of the non-employee directors. The total fair value of
RSUs that vested during the years ended June 30, 2024, 2023, and 2022 was approximately $145.1 million, $197.3 million, and $118.9 million,
respectively.
Performance-based RSUs
During the year ended June 30, 2024 the Company granted 102,411 RSUs to certain executive employees that vest based upon the
achievement of designated financial metrics and continued employment with the Company over a period of three years. The fair value of the
performance-based RSU grant is determined based upon the market closing price of the Company’s common stock on the date of grant. The
weighted-average grant date fair value of these performance-based RSUs was $102.04 per unit. The Company recognizes expense for
performance-based RSUs over the requisite service period. For any change in the estimate of the number of performance-based RSUs that are
probable of vesting, the Company will cumulatively adjust compensation expense in the period that the change in estimate is made. The number
of shares that ultimately vest vary with the achievement of the specified performance criteria.
(1)
(1)
116

Stock Based Compensation
Stock-based compensation by award type (in thousands):
Year ended
June 30,
Unrecognized
compensation
(in thousands)
Weighted-average
recognition period
(in years)
2024
2023
2022
RSUs
$
217,696 
$
251,456 
$
134,222 
$
434,623 
2.6
Stock options
10,719 
37,882 
55,667 
3,989 
1.1
Performance-based awards
13,351 
17,914 
— 
13,411 
3.3
Employee stock purchase plan
9,129 
11,280 
8,918 
4,143 
0.6
Market-based RSUs
5,912 
4,308 
2,755 
7,106 
1.4
Total stock-based compensation
$
256,807 
$
322,840 
$
201,562 
$
463,272 
Stock-based compensation was included in the following line items in the accompanying consolidated statements of operations and
consolidated balance sheets (in thousands):
Year ended
June 30,
2024
2023
2022
Revenue - subscription and transaction fees
$
1,831 
$
188 
$
— 
Cost of revenue - service costs
9,309 
9,111 
5,144 
Research and development
103,382 
93,364 
54,907 
Sales and marketing
49,070 
130,421 
60,237 
General and administrative
81,209 
80,619 
76,869 
Restructuring
3,574 
— 
— 
Total amount charged to operating loss
248,375 
313,703 
197,157 
Property and equipment (capitalized internal-use software) and other
8,432 
9,137 
4,405 
Total stock-based compensation
$
256,807 
$
322,840 
$
201,562 
In fiscal 2023, the Company entered into separation and advisory agreements (the CRO Agreements) with its former Chief Revenue Officer (the CRO). Pursuant to the
CRO Agreements, the former CRO will serve the Company as an advisor through September 2024. Upon execution of the CRO Agreements, the Company recognized
$52.2 million of stock-based compensation expense related to the former CRO's RSUs.
Share Repurchase Program
In January 2023, the Company's board of directors authorized the repurchase of up to $300.0 million of the Company's outstanding
shares of common stock (the January 2023 Share Repurchase Program). During the years ended June 30, 2024 and 2023, the Company
repurchased and subsequently retired 2,882,634 shares for $211.9 million and 1,077,445 shares for $87.6 million under the January 2023 Share
Repurchase Program, respectively. The Company completed the repurchase of shares with an aggregate value equal to the full authorized
amount under the January 2023 Share Repurchase Program by December 31, 2023.
The total price of the shares repurchased and related transaction costs are reflected as a reduction of common stock and an increase to
accumulated deficit on the accompanying consolidated balance sheets.
(1)
(1)
(1) 
117

NOTE 12 – OTHER INCOME (EXPENSE), NET
Other income (expense), net consisted of the following for the periods presented (in thousands):
Year ended
June 30,
2024
2023
2022
Interest income
$
122,298 
$
91,279 
$
6,691 
Gain on debt extinguishment and change on mark to market derivatives associated
with 2025 Notes repurchase and capped calls
45,272 
— 
— 
Lower of cost or market adjustment on card
     receivables sold and held for sale
— 
(1,545)
(11,460)
Interest expense
(19,182)
(15,203)
(9,419)
Other
(543)
(1,675)
327 
Total other income (expense), net
$
147,845 
$
72,856 
$
(13,861)
NOTE 13 – INCOME TAXES
The components of loss before provision for (benefit from) income taxes were as follows during the periods presented (in thousands):
Year ended
June 30,
2024
2023
2022
Domestic
$
5,312 
$
(199,452)
$
(304,508)
Foreign
(31,631)
(23,465)
(26,171)
Total
$
(26,319)
$
(222,917)
$
(330,679)
The components of provision for (benefit from) income taxes were as follows during the periods presented (in thousands):
Year ended
June 30,
2024
2023
2022
Current:
Federal
$
1,650 
$
572 
$
(247)
State
1,251 
1,583 
— 
Foreign
19 
14 
— 
Total current
2,920 
2,169 
(247)
Deferred:
Federal
(262)
(995)
(1,115)
State
(99)
(366)
(2,956)
Total deferred
(361)
(1,361)
(4,071)
Provision for (benefit from) income taxes
$
2,559 
$
808 
$
(4,318)
118

The items accounting for the difference between the income taxes computed at the federal statutory rate and the provision for (benefit
from) income taxes consisted of the following during the periods presented (in thousands):
Year ended
June 30,
2024
2023
2022
Expected benefit at U.S. federal statutory rate
$
(5,528)
$
(46,813)
$
(69,443)
State income taxes, net of federal benefit
9,134 
8,087 
13,509 
Stock-based compensation 
24,300 
4,253 
(93,705)
Research and development tax credits
(24,039)
(19,974)
(22,061)
Change in valuation allowance related to acquisition 
— 
(126)
(2,831)
Change in valuation allowance 
4,943 
48,321 
174,477 
Restructuring
(13,769)
— 
— 
Unrecognized tax benefit
(628)
(390)
(10,975)
Acquisition-related costs
— 
— 
553 
Foreign rate differential
6,658 
4,942 
5,496 
Other
1,488 
2,508 
662 
Provision for (benefit from) income taxes
$
2,559 
$
808 
$
(4,318)
The rate impact during the year ended June 30, 2024 and 2023 relates to the impact of non-deductible stock compensation and shortfalls related to tax
deductions being smaller than the associated stock compensation expense. The rate impact during the years ended June 30, 2022 pertains to windfalls from tax
deductions being larger than the associated stock compensation expense.
The rate impact during the year ended June 30, 2022 pertains to the income tax benefit recorded as a result of the acquisition of Invoice2go, which allowed the
Company to release a portion of its valuation allowance due to the net deferred tax liabilities that were recorded as a result of such acquisition.
The rate impact during the year ended June 30, 2024, 2023 and 2022 pertains to (i) an increase in valuation allowance due to the increase in deferred tax assets
associated with losses, capitalized R&D expense and tax credits generated during the year and (ii) a change in deferred tax liability related to the acquisitions of
Invoice2go.
(1)
(2)
(3)
(1)
(2)
(3)
119

The components of deferred tax assets and liabilities were as follows as of the dates presented (in thousands):
June 30,
2024
2023
Deferred tax assets:
Accruals and reserves
$
13,966 
$
12,537 
Capitalized research and development
120,882 
75,694 
Deferred revenue
1,084 
1,084 
Stock-based compensation
17,093 
24,998 
Net operating loss carryforwards
360,592 
379,758 
Research and development credits
85,910 
62,299 
Accrued rewards
40 
1,855 
Operating lease liabilities
19,139 
21,616 
Other
598 
1,257 
Total deferred tax assets before valuation allowance
619,304 
581,098 
Valuation allowance
(494,424)
(479,449)
Deferred tax assets
$
124,880 
$
101,649 
Deferred tax liabilities:
Deferred contract costs
$
(5,868)
$
(4,772)
Property and equipment
(15,853)
(13,078)
Intangible assets
(68,218)
(67,455)
Operating right of use assets
(14,992)
(17,155)
Other reserve
(20,399)
— 
Total deferred tax liabilities
(125,330)
(102,460)
Net deferred tax liabilities
$
(450)
$
(811)
Accounting Standards Codification 740 requires that the tax benefit of net operating losses, temporary differences, and credit
carryforwards be recorded as an asset to the extent that management assesses that realization is “more likely than not.” Realization of the future
tax benefits is dependent on the Company’s ability to generate sufficient taxable income within the carryforward period. Because of the
Company’s recent history of operating losses, management believes that recognition of the deferred tax assets arising from the above-
mentioned future tax benefits is currently not likely to be realized and, accordingly, has provided a valuation allowance. The change in valuation
allowance was approximately $15.0 million, $95.3 million, and $276.3 million during the years ended June 30, 2024, 2023, and 2022,
respectively. The increase in the June 30, 2024 valuation allowance is primarily from the application of the Tax Cuts and Jobs Act of 2017
effective fiscal year 2023 and thereafter, that requires companies to capitalize and amortize research and development expenses rather than
deduct the costs as incurred, offset by a reduction in a deferred tax liabilities. The net deferred tax liability is included as other long-term liabilities
in the accompanying consolidated balance sheets.
The Tax Cuts and Job Act subjects a U.S. company to tax on its Global Intangible Low Tax Income (GILTI). Under GAAP, the Company
can make an accounting policy election to either treat taxes due on the GILTI inclusion as a current period expense or factor such amounts into
the measurement of deferred taxes. The Company elected the period expense method.
The Company does not currently operate under any tax holiday in any country in which it operates.
The Company does not have foreign earnings available to distribute. As such, there is no unrecorded deferred tax liability associated
with an outside basis of foreign subsidiaries.
As of June 30, 2024, the Company had NOL carryforwards of $1.2 billion, $1.0 billion, and $134.9 million for federal, state, and foreign
tax purposes, respectively, that are available to reduce future taxable income. If not utilized, the state NOL carryforwards will begin to expire in
2024. As of June 30, 2024, the federal
120

and foreign NOL carryforwards do not expire and will carry forward indefinitely until utilized. As of June 30, 2024, the Company also had
research and development tax credit carryforwards of approximately $76.5 million and $53.1 million for federal and state tax purposes,
respectively. If not utilized, the federal tax credits will expire at various dates beginning in 2041. The majority of the state tax credits do not expire
and will carry forward indefinitely until utilized.
Utilization of the NOL and tax credit carryforwards may be subject to a substantial annual limitation due to the ownership change
limitations provided by the Code and other similar state provisions. The annual limitation may result in the expiration of NOLs and tax credits
before utilization.
Below is the reconciliation of the unrecognized tax benefits related to federal and California research and development credits during the
periods presented (in thousands):
Year e
ded June 30,
2024
2023
2022
Balance at the beginning of the year
$
23,300 
$
16,724 
$
22,185 
Add:
Tax positions related to the current year
9,134 
6,642 
7,354 
Increase from business combination
— 
— 
160 
Tax positions related to the prior year
2,714 
226 
— 
Less:
Tax positions related to the prior year
— 
— 
(12,761)
Statute of limitations lapse
(20)
(292)
(214)
Balance at the end of the year
$
35,128 
$
23,300 
$
16,724 
The Company had unrecognized tax benefits of approximately $35.1 million and $23.3 million as of June 30, 2024 and 2023,
respectively, all of which are offset by a full valuation allowance. If the unrecognized tax benefits as of June 30, 2024 is recognized, it will not
have an impact to the effective tax rate due to the Company’s valuation allowance.
The amount of interest and penalties accrued as of each of June 30, 2024 and 2023 were not material.
The Company files income tax returns in the U.S. for U.S. federal, California, and various states and foreign jurisdictions. The
Company’s U.S. federal, state, and foreign tax returns for all years remain subject to examination by taxing authorities as a result of unused tax
attributes being carried forward. The Company records liabilities related to uncertain tax positions, which provide adequate reserves for income
tax uncertainties in all open tax years. The Company’s management evaluates the realizability of the Company’s deferred tax assets based on
all available evidence, both positive and negative. The realization of net deferred tax assets is dependent on the Company’s ability to generate
sufficient future taxable income during the foreseeable future. The Company does not anticipate any material change on its unrecognized tax
benefits over the next 12 months.
NOTE 14 – LEASES
The Company has non-cancelable operating leases for office and other facilities in various locations, and certain equipment, which
expire through 2031. Also, the Company subleases part of its office facility in Draper, Utah under a non-cancellable operating lease that expires
in December 2025. The Company's leases do not contain any material residual value guarantees.
As of June 30, 2024, the weighted average remaining term of these operating leases is 6.5 years and the weighted-average discount
rate used to estimate the net present value of the operating lease liabilities was 5.0%.
The total payment for amounts included in the measurement of operating lease liabilities was $13.9 million, $14.9 million, and $13.8
million during the years ended June 30, 2024, 2023, and 2022, respectively.
121

The total amount of ROU assets obtained in exchange for new operating lease liabilities was zero, $2.0 million, and $5.3 million during
the years ended June 30, 2024, 2023, and 2022, respectively.
The components of lease expense during the years ended June 30, 2024, 2023, and 2022 are shown in the table below (in thousands):
Year ended June 30
2024
2023
2022
Operating lease expense
$
12,877 
$
14,081 
$
12,983 
Variable lease expense, net of credit
2,461 
2,251 
2,909 
Sublease income
(581)
(586)
(712)
Total lease cost
$
14,757 
$
15,746 
$
15,180 
Includes short-term lease, which is not material for the fiscal years ended June 30, 2024, 2023, and 2022.
NOTE 15 – COMMITMENTS AND CONTINGENCIES
Commitments
The Company has non-cancelable operating leases for office and other facilities in various locations, which expire through 2031. Future
minimum lease payments as of June 30, 2024 are as follows (in thousands):
Fiscal years ending June 30:
Amount
2025
$
13,425 
2026
13,292 
2027
13,226 
2028
13,590 
2029
13,974 
Thereafter
21,945 
Gross lease payments
89,452 
Less - present value adjustments
(13,614)
Total operating lease liabilities, net
$
75,838 
The current portion of operating lease liabilities, which is included in other accruals and current liabilities in the accompanying
consolidated balance sheets, was $13.0 million and $14.1 million as of June 30, 2024 and 2023, respectively. The non-current portion of
operating lease liabilities was $62.8 million and $72.5 million as of June 30, 2024 and 2023, respectively.
In addition to the minimum lease payments above, the Company has multi-year agreements with certain third parties and financial
institution partners, expiring through 2029, which require the Company to pay fees over the term of the respective agreements. Future payments
under these other agreements as of June 30, 2024 are as follows (in thousands).
Fiscal years ending June 30:
Amount
2025
$
29,468 
2026
15,051 
2027
9,414 
2028
5,491 
2029
4,250 
Total
$
63,674 
 (1)
(1) 
122

Purchase of Card Receivables That Have Not Cleared
The Company is contractually obligated to purchase all card receivables from the Issuing Banks including authorized transactions that
have not cleared. The transactions that have been authorized but not cleared totaled $27.2 million as of June 30, 2024 and are not recorded on
the accompanying consolidated balance sheets. The Company has credit exposures with these authorized but not cleared transactions;
however, the expected credit losses recorded were not material as of June 30, 2024. See Note 6 for additional discussion about acquired card
receivables.
Litigation
From time to time, the Company is involved in lawsuits, claims, investigations, and proceedings that arise in the ordinary course of
business. The Company records a provision for a liability when management believes that it is both probable that a liability has been incurred
and the amount of the loss can be reasonably estimated. As of each of June 30, 2024 and 2023, the Company’s reserve for litigation is
immaterial. The Company reviews these provisions periodically and adjusts these provisions to reflect the impact of negotiations, settlements,
rulings, advice of legal counsel, and other information and events pertaining to a particular case. Litigation is inherently unpredictable.
Unused Credit Arrangements
As of June 30, 2024, the Company, in partnership with the Issuing Banks and the Originating Bank Partner, had approximately $2.8
billion in unused credit available to spending businesses and borrowers using the invoice financing product. While this balance represents the
total unused credit available, historical trends and current expectations indicate that the unused credit will likely not be fully utilized by spending
businesses and borrowers using the invoice financing product at any one time.
The Company manages credit risk exposure by limiting total credit for each spending business and borrowers using the invoice financing
product. The Company periodically reviews credit lines to assess different factors, including account usage and creditworthiness of spending
businesses and borrowers using the invoice financing product. The credit lines can be terminated by the Company at any time, and they do not
necessarily represent future cash requirements. The Company does not record a liability for expected credit losses for unused lines of credit as
they are unconditionally cancellable.
NOTE 16 – RESTRUCTURING
On December 5, 2023, the Company announced a restructuring plan (Restructuring Plan) intended to right-size the Company's
organization, enhance profitability, and reallocate resources towards the most impactful initiatives. The Restructuring Plan included a reduction
of the Company's global workforce and closure of its office in Sydney, Australia. The Company incurred the majority of the charges relating to the
Restructuring Plan in the three months ended December 31, 2023. The Company has substantially completed the Restructuring Plan as of June
30, 2024.
During the year ended June 30, 2024, the Company recorded restructuring expenses of $27.6 million, which includes $3.6 million of
stock-based compensation expense, as a separate line item in the accompanying consolidated statements of operations. The following table
summarizes the restructuring liability that is included in other accruals and current liabilities and accounts payable on the accompanying
consolidated balance sheets as of June 30, 2024:
Severance and
termination benefits
Contract termination
Other
Total restructuring
liability
Balance, at June 30, 2023
$
— 
$
— 
$
— 
$
— 
Charges
22,817 
480 
705 
24,002 
Cash payments
(22,492)
(480)
(703)
(23,675)
Balance, at June 30, 2024
$
325 
$
— 
$
2 
$
327 
123

NOTE 17 – NET LOSS PER SHARE ATTRIBUTABLE TO COMMON STOCKHOLDERS
Potentially dilutive securities, which were excluded from the diluted net loss per share calculations because they would have been anti-
dilutive, were as follows as of the dates presented (in thousands):
June 30,
2024
2023
2022
Equity awards
6,641 
6,772 
7,137 
Convertible senior notes
2,426 
8,534 
8,534 
Total
9,067 
15,306 
15,671 
Shares issuable under the Notes is subject to adjustment up to approximately 3.6 million shares if certain corporate events occur prior to
the maturity date of the Notes or if the Company issues a notice of redemption. As of June 30, 2024, the Conversion Condition was not triggered
for either the 2025 Notes or the 2027 Notes.
124

Item 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
None.
Item 9A. CONTROLS AND PROCEDURES
Evaluation of Disclosure Controls and Procedures
Our management, with the participation and supervision of our chief executive officer (CEO) and our chief financial officer (CFO), have
evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities
Exchange Act of 1934, as amended (the Exchange Act)) as of June 30, 2024, the end of the period covered by this Annual Report on Form 10-K.
Our disclosure controls and procedures are designed to ensure that information we are required to disclose in reports that we file or submit
under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in the Securities and Exchange
Commission rules and forms, and that such information is accumulated and communicated to our management, including our CEO and CFO, as
appropriate, to allow timely decisions regarding required disclosure. Based on such evaluation, our CEO and CFO have concluded that our
disclosure controls and procedures were effective at a reasonable assurance level.
Management's Annual Report on Internal Control over Financial Reporting
Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as defined in Rules
13a-15(f) and 15d-15(f) under the Exchange Act. Management, with the participation of our CEO and CFO, has assessed the effectiveness of
our internal control over financial reporting as of June 30, 2024 based on the 2013 framework established in the “Internal Control-Integrated
Framework”, issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on this assessment, management has
concluded that our internal control over financial reporting as of June 30, 2024 was effective.
The effectiveness of the internal control over financial reporting as of June 30, 2024 has been audited by PricewaterhouseCoopers LLP,
an independent registered public accounting firm, as stated in their report, which appears in Part II, Item 8 of this Annual Report on Form 10-K.
Changes in Internal Control Over Financial Reporting
There was no change in our internal control over financial reporting identified in connection with the evaluation required by Rules 13a-
15(d) and 15d-15(d) of the Exchange Act that occurred during the fiscal quarter ended June 30, 2024 that has materially affected, or is
reasonably likely to materially affect, our internal control over financial reporting.
Inherent Limitation on the Effectiveness of Internal Control
Our management, including our CEO and CFO, do not expect that our disclosure controls and procedures or our internal control over
financial reporting will prevent all errors and all fraud. A control system, no matter how well designed and operated, can provide only reasonable,
not absolute, assurance that the objectives of the control system will be met. Further, the design of a control system must reflect the fact that
there are resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all
control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been
detected. These inherent limitations include the realities that judgments in decision-making can be faulty, and that breakdowns can occur
because of a simple error or mistake. Additionally, controls can be circumvented by the individual acts of some persons, by collusion of two or
more people or by management override of the controls. The design of any system of controls is also based in part upon certain assumptions
about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential
future conditions; over time, controls may become inadequate because of changes in conditions, or the degree of compliance with policies or
125

procedures may deteriorate. Due to inherent limitations in a cost-effective control system, misstatements due to error or fraud may occur and not
be detected.
Item 9B. OTHER INFORMATION
Name
Action
Date
Trading Arrangement
Total Shares to be Sold
Expiration Date
Title
Rule 10b5-1 
Non-Rule 10b5-1 
Alison Wagonfeld
Director
Adopt
6/5/2024
X
3,921 
8/22/2025
 Intended to satisfy the affirmative defense of Rule 10b5-1(c). The Rule 10b5-1 plan included a representation from the participant to the broker administering the plan that such
person was not in possession of any material nonpublic information regarding us or our securities subject to the Rule 10b5-1 plan at the time the Rule 10b5-1 plan was entered into.
This representation was made as of the date of adoption of the Rule 10b5-1 plan, and speaks only as of that date. In making this representation, there is no assurance with respect
to any material nonpublic information of which the participant was unaware, or with respect to any material nonpublic information acquired by the participant or us after the date of
the representation.
 Not intended to satisfy the affirmative defense of Rule 10b5-1(c).
Item 9C. DISCLOSURE REGARDING FOREIGN JURISDICTIONS THAT PREVENT INSPECTIONS
None.
(1)
(2)
(1)
(2)
126

PART III
Item 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE
We maintain a Code of Business Conduct and Ethics that incorporates our code of ethics applicable to all our employees (including
executive officers), independent contractors, and our board of directors. Our Code of Business Conduct and Ethics is published on our Investor
Relations website at investor.bill.com under “Governance.” We intend to satisfy the disclosure requirement under Item 5.05 of Form 8-K
regarding amendments to, or waiver from, a provision of our Code of Business Conduct and Ethics by posting such information on the website
address and location specified above.
The remaining information required by this item is incorporated by reference to the definitive Proxy Statement for our 2024 Annual
Meeting of Stockholders, which will be filed with the SEC no later than 120 days after June 30, 2024.
Item 11. EXECUTIVE COMPENSATION
The information required by this item is incorporated by reference to the definitive Proxy Statement for our 2024 Annual Meeting of
Stockholders, which will be filed with the SEC no later than 120 days after June 30, 2024.
Item 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS
The information required by this item is incorporated by reference to the definitive Proxy Statement for our 2024 Annual Meeting of
Stockholders, which will be filed with the SEC no later than 120 days after June 30, 2024.
Item 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE
The information required by this item is incorporated by reference to the definitive Proxy Statement for our 2024 Annual Meeting of
Stockholders, which will be filed with the SEC no later than 120 days after June 30, 2024.
Item 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES
The information required by this item is incorporated by reference to the definitive Proxy Statement for our 2024 Annual Meeting of
Stockholders, which will be filed with the SEC no later than 120 days after June 30, 2024.
127

PART IV
Item 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES
(a)
The following documents are filed as a part of this Annual Report on Form 10-K:
(1)
Consolidated Financial Statements:
See “Index to Consolidated Financial Statements” in Part II, Item 8 of this Annual Report on Form 10-K.
(2)
Financial Statement Schedules:
All financial statement schedules have been omitted as the information is not required under the related instructions or is not applicable
or because the information required is already included in the financial statements or the notes to those financial statements.
(3)
Exhibits
The documents set forth below are filed herewith or are incorporated herein by reference to the location indicated.
EXHIBITS
Incorporated by Reference
Exhibit
Number
Description
Form
File No.
Exhibit
Number
Filing Date
Filed
Herewith
2.1
Agreement and Plan of Merger, dated May 6, 2021, between the Registrant,
certain subsidiaries of the Registrant and DivvyPay, Inc., a Delaware
corporation.
S-3/ASR
333-256709
2.1
06/02/2021
2.2
Agreement and Plan of Merger, dated July 16, 2021, between the Registrant
and Invoice2go, Inc.
S-3/ASR
333-259419
2.1
09/09/2021
3.1
Restated Certificate of Incorporation, as amended.
10-K
001-39149
3.1
08/29/2023
3.2
Second Amended and Restated Bylaws.
8-K
001-39149
3.2
02/17/2023
4.1
Form of Common Stock certificate.
S-1/A
333-234730
4.1
12/2/2019
4.2
Tenth Amended and Restated Investors’ Rights Agreement, dated December
21, 2018, by and among the Registrant and certain security holders of the
Registrant, as amended.
S-1
333-234730
4.2
11/15/2019
4.3
Description of Securities Registered Under Section 12 of the Exchange Act.
10-K
001-39149
4.3
08/29/2023
4.4
Indenture, dated as of November 30, 2020, between the Registrant and
Wells Fargo Bank, National Association (including the form of 0% convertible
senior notes due 2025).
8-K
001-39149
4.1
11/30/2020
4.5
Indenture, dated as of September 24, 2021, between the Registrant and
Wells Fargo Bank, National Association (including the form of 0% convertible
senior notes due 2027).
10-K
001-39149
4.5
08/29/2023
4.6
Form of Warrant to Purchase Common Stock by and between the Registrant
and CPA.com, Inc.
X
4.7
Form of Warrant to Purchase Common Stock by and between the Registrant
and JPMC Strategic Investments I Corporation.
10-Q
001-39149
4.1
02/09/2024
10.1†
Form of Indemnification Agreement.
S-1
333-234730
10.1
11/15/2019
10.2†
2006 Equity Incentive Plan, as amended, and forms of equity agreements
thereunder.
S-1
333-234730
10.2
11/15/2019
10.3†
2016 Equity Incentive Plan, as amended, and forms of equity agreements
thereunder.
S-1
333-234730
10.3
11/15/2019
10.4†
2019 Equity Incentive Plan, and forms of equity agreements thereunder.
10-K
001-39149
10.4
08/29/2023
128

10.5†
2019 Employee Stock Purchase Plan, and forms of subscription agreement
thereunder.
10-K
001-39149
10.5
08/29/2023
10.6†
Form of Change in Control and Severance Agreement for executive officers.
S-1/A
333-234730
10.6
12/2/2019
10.7†
Offer Letter, by and between the Registrant and René Lacerte.
S-1/A
333-234730
10.7
12/2/2019
10.8†
Offer Letter, by and between the Registrant and John Rettig.
S-1/A
333-234730
10.8
12/2/2019
10.9†
Offer Letter, by and between the Registrant and Raj Aji.
10-K
001-39149
10.1
08/30/2021
10.10
Third Amendment to Office Lease, by and between the Registrant and US ER
America Center 4, LLC.
10-K
001-39149
10.12
08/22/2022
10.11
Amendment No. 5 to Revolving Credit and Security Agreement, by and
among Goldman Sachs Bank USA, the lenders party thereto and Divvy
Peach, LLC, dated as of March 15, 2024.
10-Q
001-39149
10.1
05/03/2024
10.12†
DivvyPay, Inc. 2016 Equity Incentive Plan.
10-K
001-39149
10.14
08/30/2021
10.13†
Invoice2go, Inc. 2014 Stock Plan.
S-8
333-259420
99.1
09/09/2021
16.1
Letter from Ernst & Young LLP, dated September 7, 2023.
8-K
001-39149
16.1
09/07/2023
19.1
Insider Trading Policy.
X
21.1
List of Subsidiaries of the Registrant.
X
23.1
Consent of PricewaterhouseCoopers LLP, independent registered public
accounting firm.
X
23.2
Consent of Ernst & Young LLP, independent registered public accounting firm.
X
31.1
Certification of Principal Executive Officer Pursuant to Rule 13a-14(a) or 15d-
14(a) of the Securities Exchange Act of 1994 as Adopted Pursuant to Section
302 of the Sarbanes-Oxley Act of 2002.
X
31.2
Certification of Principal Financial Officer Pursuant to Rule 13a-14(a) or 15d-
14(a) of the Securities Exchange Act of 1994 as Adopted Pursuant to Section
302 of the Sarbanes-Oxley Act of 2002.
X
32.1*
Certification of Principal Executive Officer Pursuant to 18 U.S.C. Section
1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
X
32.2*
Certification of Principal Financial Officer Pursuant to 18 U.S.C. Section 1350,
as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
X
97.1
BILL Holdings, Inc. Compensation Recovery Policy.
X
101.INS
Inline XBRL Document Set for the consolidated financial statements and
accompanying notes in Part II, Item 8, “Financial Statements and
Supplementary Data” of this Annual Report on Form 10-K.
X
104
Inline XBRL for the cover page of this Annual Report on Form 10-K, included
in the Exhibit 101 Inline XBRL Document Set
X
______________________________
†
Indicates management contract or compensatory plan.
+ Registrant has omitted portions of the exhibit as permitted under Item 601(b)(10) of Regulation S-K.
*
The certifications furnished in Exhibits 32.1 and 32.2 hereto are deemed to accompany this Annual Report on Form 10-K and are not
deemed “filed” for purposes of Section 18 of the Exchange Act, or otherwise subject to the liability of that section, nor shall they be deemed
incorporated by reference into any filing under the Securities Act of the Exchange Act.
129

Item 16. FORM 10-K SUMMARY
Not applicable.
130

SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf
by the undersigned hereunto duly authorized.
August 23, 2024
By:
/s/ René Lacerte
(Date)
René Lacerte
Chief Executive Officer
(Principal Executive Officer)
POWER OF ATTORNEY
KNOW ALL PERSONS BY THESE PRESENTS, that each person whose signature appears below hereby constitutes and appoints
René Lacerte and John Rettig, and each of them, as his true and lawful attorneys-in-fact, proxies, and agents, each with full power of
substitution, for him in any and all capacities, to sign any and all amendments to this registration statement (including post-effective amendments
or any abbreviated registration statement and any amendments thereto filed pursuant to Rule 462(b) increasing the number of securities for
which registration is sought), and to file the same, with all exhibits thereto and other documents in connection therewith, with the SEC, granting
unto said attorneys-in-fact, proxies, and agents full power and authority to do and perform each and every act and thing requisite and necessary
to be done in connection therewith, as fully for all intents and purposes as he might or could do in person, hereby ratifying and confirming all that
said attorneys-in-fact, proxies, and agents, or their or his substitute or substitutes, may lawfully do or cause to be done by virtue hereof.
Pursuant to the requirements of the Securities Act, this Annual Report on Form 10-K has been signed by the following persons in the
capacities and on the dates indicated.
Signature
Title
Date
/s/ René Lacerte
Chief Executive Officer and Director
August 23, 2024
René Lacerte
(Principal Executive Officer)
/s/ John Rettig
President and Chief Financial Officer
August 23, 2024
John Rettig
(Principal Financial Officer)
/s/ Germaine Cota
Senior Vice President, Finance and Accounting
August 23, 2024
Germaine Cota
(Principal Accounting Officer)
/s/ Aida Alvarez
Director
August 23, 2024
Aida Alvarez
/s/ Steven Cakebread
Director
August 23, 2024
Steven Cakebread
/s/ Stephen Fisher
Director
August 23, 2024
Stephen Fisher
/s/ David Hornik
Director
August 23, 2024
David Hornik
131

/s/ Brian Jacobs
Director
August 23, 2024
Brian Jacobs
/s/ Peter Kight
Director
August 23, 2024
Peter Kight
/s/ Allie Kline
Director
August 23, 2024
Allie Kline
/s/ Allison Mnookin
Director
August 23, 2024
Allison Mnookin
/s/ Tina Reich
Director
August 23, 2024
Tina Reich
/s/ Scott Wagner
Director
August 23, 2024
Scott Wagner
/s/ Alison Wagonfeld
Director
August 23, 2024
Alison Wagonfeld
132

NEITHER THIS WARRANT NOR THE SECURITIES ISSUABLE UPON EXERCISE OF THIS WARRANT HAVE BEEN
REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED (THE “ACT”), OR UNDER ANY APPLICABLE
STATE SECURITIES LAWS. THESE SECURITIES HAVE BEEN ACQUIRED FOR INVESTMENT AND NOT WITH A VIEW
TO, OR IN CONNECTION WITH, THE SALE OR DISTRIBUTION THEREOF. NO SUCH SALE OR DISTRIBUTION MAY BE
EFFECTED WITHOUT AN EFFECTIVE REGISTRATION STATEMENT RELATED THERETO OR AN OPINION OF
COUNSEL THAT SUCH REGISTRATION IS NOT REQUIRED UNDER THE ACT OR APPLICABLE STATE SECURITIES
LAWS. INVESTORS SHOULD BE AWARE THAT THEY MAY BE REQUIRED TO BEAR THE FINANCIAL RISKS OF THIS
INVESTMENT FOR AN INDEFINITE PERIOD OF TIME.
BILL.COM HOLDINGS, INC.
FORM OF WARRANT TO PURCHASE COMMON STOCK
Issued on [    ] (“Issue Date”)
This certifies that that for good and valuable consideration, receipt and sufficiency of which is hereby acknowledged,
CPA.com, Inc. or its registered assigns (“Holder”) is entitled, subject to the terms and conditions of this Warrant, to purchase
from Bill.com Holdings, Inc., a Delaware corporation (the “Company”), at a price per share equal to the Warrant Price (as
defined below), at any time prior to the Expiration Date (as defined below) (“Exercise Shares”), [SHARES] ([SHARES]) shares
of Warrant Stock (as defined below), upon surrender of this Warrant at the principal offices of the Company, together with a duly
executed subscription form in the form attached hereto as Exhibit 1 (the “Subscription Form”) and simultaneous payment of an
amount equal to the product obtained by multiplying the Warrant Price by the number of Exercise Shares so purchased in lawful
money of the United States or by an election to net exercise as set forth in Section 2.6 hereof. The Warrant Price and the number
and character of Exercise Shares purchasable under this Warrant are subject to adjustment as provided herein.
This Warrant has been issued pursuant to that certain Warrant Issuance Agreement, dated February 9, 2022 (the “Warrant
Agreement”), by and among the Company and Holder, and is subject to the provisions thereof. Terms used but not defined
herein shall have the meanings set forth in the Warrant Agreement.
1.    DEFINITIONS. The following definitions shall apply for purposes of this Warrant: “Act” means the
Securities Act of 1933, as amended.
“Affiliate” has the meaning ascribed to it in Rule 144 promulgated under the Act.
“Business Day” means any day other than a Saturday, Sunday or a day on which banks in San Francisco, California are
authorized or required by law to close.
“Change of Control” means any of the following: (a) the reorganization, consolidation or merger of the Company with or
into any other entity or entities in which the holders of the Company’s outstanding shares immediately before such
reorganization, consolidation or merger do not, immediately after such reorganization, consolidation or merger retain stock (or
other ownership interests) representing a majority of the voting power of the surviving entity or entities of such reorganization,
consolidation or merger in substantially the same proportion as their ownership immediately prior to the
9

reorganization, consolidation or merger as a result of their shareholdings in the Company immediately prior to the reorganization,
consolidation or merger; (b) the sale, transfer or other disposition of all or substantially all of the assets of the Company; or (c)
the closing of the transfer (whether by merger, consolidation or otherwise), in one transaction or a series of related transactions,
to a person or group of affiliated persons (other than an underwriter of the Company’s securities), of the Company’s securities if,
after such closing, such person or group of affiliated persons would hold fifty percent (50%) or more of the outstanding voting
stock of the Company (or the surviving or acquiring entity), other than an equity financing in which the Company is the surviving
corporation.
“Company” shall include, in addition to the Company identified in the opening paragraph of this Warrant, any
corporation or other entity that succeeds to the Company’s obligations under this Warrant, whether by permitted assignment, by
merger or consolidation or otherwise.
“Constituent Document” means with respect to any Person, such Person’s articles or certificate of incorporation,
association or formation, deed of incorporation, bylaws, limited liability company agreement, partnership agreement or
other constitutive documents, as applicable (and, in each case, such similar instruments or documents as applicable under a
relevant jurisdiction).
“Expiration Date” means 5:00 p.m. Pacific Time on the third anniversary of the Issue Date or such earlier date and time
on which this Warrant ceases to be exercisable as provided in Section 4 hereof.
“Person” means an individual, corporation, limited liability company, partnership, association, joint-stock company,
trust, unincorporated organization, joint venture or other entity or any governmental authority.
“Securities” means collectively this Warrant and the Warrant Stock issuable upon exercise of this Warrant.
“Strategic Partnership Agreement” means that certain Strategic Partnership Agreement dated July 1, 2017, between the
Company and CPA.com, Inc., as amended by Amendment One thereto dated February 9, 2022.
“Warrant” means this Warrant and any warrant(s) delivered in substitution or exchange therefor, as provided herein.
“Warrant Price” means $0.01 per share. The Warrant Price is subject to adjustment as provided
herein.
“Warrant Stock” means the shares of the Company’s common stock, $0.00001 par value per
share (the “Common Stock”) issuable hereunder. The number and character of shares of Warrant Stock are subject to adjustment
as provided herein and the term “Warrant Stock” shall include stock and other securities and property at any time receivable or
issuable upon exercise of this Warrant taking into account all such adjustments.
2.    EXERCISE.
2.1    Method of Exercise. Subject to the terms and conditions of this Warrant, Holder may exercise this Warrant in
whole or in part for Exercise Shares at any time or from time to time, on any Business Day before the Expiration Date. This
Warrant shall be exercised by surrendering this Warrant at the principal offices of the Company, with the Subscription Form duly
executed by Holder, and by
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payment in a form specified in Section 2.2 hereof of an amount equal to the product obtained by multiplying (a) the number of
Exercise Shares to be purchased by Holder by (b) the Warrant Price as determined in accordance with the terms hereof or, if
applicable, an election to net exercise this Warrant as provided in Section 2.6 hereof for the number of shares of Warrant Stock to
be acquired in connection with such exercise. Holder may deliver the Subscription Form duly executed by Holder in order to
exercise this Warrant in connection with a Change of Control, with the exercise and payment to be contingent upon
consummation of such Change of Control.
2.2    Form of Payment. Payment for the Exercise Shares upon exercise may be made by (a) a check payable to the
Company’s order, (b) ACH or wire transfer of funds to the Company, (c) with the prior written consent of the Company in each
instance, cancellation of indebtedness of the Company to Holder, (d) by net exercise as provided in Section 2.6 hereof, or (e) any
combination of the foregoing.
2.3    Partial Exercise. Upon a partial exercise of this Warrant, the number of Exercise Shares issuable upon exercise
of this Warrant immediately after such partial exercise shall be reduced by (a) the aggregate number of shares of Exercise Shares
issued upon such partial exercise of this Warrant and (b) if applicable, the number of shares of Exercise Shares deemed
surrendered in connection with a net exercise as provided for in Section 2.6 hereof.
2.4    No Fractional Shares. No fractional shares of Warrant Stock may be issued upon any exercise of this Warrant.
If upon exercise of this Warrant in whole or in part, a fraction of a share of Warrant Stock would otherwise result, then in lieu of
such fractional share of Warrant Stock, the Company shall pay to Holder an amount in cash equal to such fraction of a share of
Warrant Stock multiplied by the then current Fair Market Value of one Exercise Share.
2.5    Restrictions on Exercise. This Warrant may not be exercised if the issuance of the Exercise Shares upon such
exercise would constitute a violation of any applicable federal or state securities laws or other laws or regulations. As a condition
to the exercise of this Warrant, Holder shall execute the Subscription Form, confirming and acknowledging that the
representations and warranties set forth in the Warrant Agreement as they apply to Holder are true and complete as of the date of
exercise.
2.6    Net Exercise Election.
(a)        Holder may elect to convert all or any portion of this Warrant, without the payment by Holder of any
additional consideration, by the surrender of this Warrant to the Company, with the net exercise election selected in the
Subscription Form duly executed by Holder, into up to the number of shares of Exercise Shares that is obtained under the
following formula:
X = Y (A-B)
A
where    X = the number of Exercise Shares to be issued to Holder pursuant to a net exercise of this Warrant effected
pursuant to this Section 2.6.
Y = the number of Exercise Shares as to which this Warrant is then being net exercised.
A = the Fair Market Value (at the date of such calculation).
B = the Warrant Price (as adjusted to the date of such calculation).
The Company will promptly respond in writing to an inquiry by Holder as to the then current Fair Market Value.
(b)    For purposes of the above calculation, fair market value of one Exercise Share (the
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“Fair Market Value”) shall be the last reported sale price of the Common Stock on the trading day immediately prior to the
date 
of 
exercise 
of 
a 
Warrant, 
as 
quoted 
on 
the 
New 
York 
Stock 
Exchange, 
as 
published 
on
https://www.marketwatch.com/investing/stock/bill.
3.        ISSUANCE OF STOCK. Except as set forth in Section 4 hereof, this Warrant shall be deemed to have been
exercised immediately prior to the close of business on the date of its surrender for exercise as provided above, and the Person
entitled to receive the Exercise Shares issuable upon such exercise shall be treated for all purposes as the holder of record of
such shares as of the close of business on such date and shall be entered into the register of the Company as a holder as of such
date. As soon as practicable on or after such date (in any event within ten (10) Business Days), the Company shall issue and
deliver to the Person or Persons entitled to receive the same a certificate or certificates for the number of whole Exercise Shares
issuable upon such exercise, together with payment of any fractional shares pursuant to Section 2.4 hereof. In the event that this
Warrant is being exercised for less than all of the then-current number of Exercise Shares purchasable hereunder, the Company
shall, notwithstanding Section 1.3 of the Warrant Agreement, concurrently with the issuance by the Company of the number of
Exercise Shares for which this Warrant is then being exercised, issue a new Warrant of like tenor exercisable for the remaining
number of Exercise Shares purchasable hereunder.
4.    EXERCISES IN CONNECTION WITH CERTAIN TRANSACTIONS. If the Company
proposes at any time to effect a Change of Control, the Company shall give Holder at least twenty (20) days advance written
notice (each, a “Transaction Notice”) of the anticipated closing date for such Change of Control. Holder may, in response to the
Transaction Notice, elect at its option, to exercise this Warrant in part or in full in accordance with Section 2 hereof, conditioned
upon the completion of such Change of Control, or affirmatively elect to not to exercise this Warrant altogether in which case this
Warrant shall automatically expire and be of no further force and effect immediately prior to the effective date of such Change of
Control; provided that, in the event that the Holder makes no election with respect to the exercise or not of this Warrant, whether
in response to a Transaction Notice or otherwise, the Holder shall be deemed to have exercised this Warrant in full on a Net
Exercise Basis in accordance with Section 2 hereof, effective immediately prior to, but conditioned upon, the completion of such
Change of Control.
5.       ADJUSTMENT PROVISIONS. The number and character of Exercise Shares issuable upon exercise of this
Warrant, and the Warrant Price therefor, are subject to adjustment upon each event specified in Sections 5.1 through 5.4 hereof
occurring between the date this Warrant is issued and the earlier of the time that it is exercised in full or the Expiration Date:
5.1    Adjustment for Stock Splits, Combinations and Stock Dividends. In the event that the outstanding shares of
Warrant Stock are subdivided (by stock split, issuance of additional shares as a dividend or otherwise) into a greater number of
shares of such securities, the number of shares of Warrant Stock issuable upon exercise of the rights under this Warrant
immediately prior to such subdivision shall, concurrently with the effectiveness of such subdivision, be proportionately increased,
and the Warrant Price shall be proportionately decreased such that the aggregate Warrant Price payable for the total number of
Exercise Shares purchasable under this Warrant (as adjusted) shall remain the same. In the event the outstanding shares of the
securities issuable upon exercise of this Warrant are combined (by reclassification, reverse stock split or otherwise) into a lesser
number of shares of Warrant Stock, the number of shares of Warrant Stock issuable upon exercise of the rights under this Warrant
immediately prior to such combination shall, concurrently with the effectiveness of such combination, be proportionately
decreased, and the Warrant Price shall be proportionately increased such that the aggregate Warrant Price payable for the total
number of Exercise Shares purchasable under this Warrant (as adjusted) shall remain the same. Any adjustment under this Section
5.1 shall become effective (i) in the case of any subdivision or combination, at the close of business on the date the subdivision or
combination becomes effective, or (ii) in the case of an issuance of additional shares of Warrant Stock as
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a dividend, as of the record date of such dividend, or in the event that no record date is fixed, upon the making of such dividend.
5.2    Adjustment for Other Dividends and Distributions. In case the Company were to make or issue, or fix a record
date for the determination of eligible holders entitled to receive a dividend or other distribution payable with respect to the
Warrant Stock that is payable in (a) securities of the Company (other than issuances with respect to which adjustment is made
under Section 5.1 or Section 5.3 hereof) or (b) cash or other assets of the Company which dividend or distribution is actually
made (each a “Dividend Event”), then, and in each such case, at the election of Holder (which election must be made within 20
days of receipt of notice of such Dividend Event), either (x) the Warrant Price in effect prior to such record date shall be reduced
immediately thereafter by the amount of cash and/or the Fair Market Value of the securities, or other assets of the Company to be
so distributed in respect of one Exercise Share; provided that, in the event that such distribution is not so made, the Warrant Price
then in effect shall be readjusted, effective as of the date when the Board of Directors determines not to distribute such securities,
cash or other assets, as the case may be, to the Warrant Price that would then be in effect if such record date had not been fixed; or
(y) upon exercise of this Warrant at any time after such Dividend Event, Holder shall receive, in addition to the shares of the
Warrant Stock, the securities or such other assets of the Company that would have been payable to Holder if Holder had
completed such exercise of this Warrant immediately prior to the relevant record date for such Dividend Event.
5.3    Adjustment for Reorganization, Consolidation, Merger. (a) In case of any reclassification, recapitalization or
reorganization of the Company or (b) in case the Company shall consolidate with or merge into one or more other corporations
or entities which results in a change of the Warrant Stock, in each case other than a Change of Control and other than resulting
from a subdivision, combination or stock dividend provided for in Section 5.1, (each, a “Reorganization Event”), then, and in
each such case, Holder, upon the exercise of this Warrant after such Reorganization Event, shall be entitled to receive in lieu of
the stock or other securities and property that Holder would have been entitled to receive upon such exercise prior to such
Reorganization Event, without the payment by Holder of any additional consideration, the stock or other securities or property
which Holder would have been entitled to receive upon such Reorganization Event if, immediately prior to such Reorganization
Event, Holder had completed such exercise of this Warrant, all subject to further adjustment as provided in this Warrant. If after
such Reorganization Event, this Warrant is exercisable for securities of a corporation or entity other than the Company, then such
corporation or entity shall duly execute and deliver to Holder a supplement hereto acknowledging such corporation’s or other
entity’s obligations under this Warrant; and in each such case, the terms of this Warrant shall be applicable to the shares of stock
or other securities or property receivable upon the exercise of this Warrant after the consummation of such Reorganization Event.
In determining the kind and amount of stock, securities or the property receivable upon exercise of this Warrant following the
consummation of such Reorganization Event, if the holders of Warrant Stock have the right to elect the kind or amount of
consideration receivable upon consummation of such Reorganization Event, then (i) Holder shall have the right to make a similar
election upon exercise of this Warrant with respect to the number of shares of stock or other securities or property which Holder
will receive upon exercise of this Warrant or (ii) in the event Holder does not make such election within fifteen
(15) days upon notice, the consideration that Holder shall be entitled to receive upon exercise shall be deemed to be the types
and amounts of consideration received by the majority of all holders of the shares of Warrant Stock that affirmatively make an
election (or of all such holders if none make an election). In no event will the Warrant Price be reduced to less than the par value
per share issuable upon exercise of the Warrant.
5.4    Conversion of Stock. In case all (a) the authorized Warrant Stock is converted, pursuant to the Company’s
Certificate of Incorporation, into other securities or property, or (b) the Warrant Stock otherwise ceases to exist or to be
authorized by the Company’s Certificate of Incorporation (each, a “Stock Event”), then Holder, upon exercise of this Warrant at
any time after such Stock Event, shall
13

receive, in lieu of the number of Exercise Shares that would have been issuable upon exercise of this Warrant immediately prior
to such Stock Event, without the payment by Holder of any additional consideration, the stock and other securities and property
that Holder would have been entitled to receive
upon the Stock Event, if, immediately prior to such Stock Event, Holder had completed such exercise of this Warrant. In
determining the kind and amount of stock, securities or the property receivable upon exercise of this Warrant following the
consummation of such Stock Event, if the holders of Warrant Stock had the right to elect the kind or amount of consideration
receivable upon consummation of such Stock Event, then (i) Holder shall have the right to make a similar election upon exercise
of this Warrant with respect to the number of shares of stock or other securities or property which Holder will receive upon
exercise of this Warrant or (ii) in the event Holder does not make such election within fifteen (15) days upon notice, the
consideration that Holder shall be entitled to receive upon exercise shall be deemed to be the types and amounts of consideration
received by the majority of all holders of the shares of Warrant Stock that affirmatively made an election (or of all such holders if
none make an election).
5.5    Notice of Adjustments. In the event the Company shall propose to take any action of the type described in this
Section 5 (for the avoidance of doubt, including any Change of Control) (but only if the action of the type described in this
Section 5 would (whether or not at Holder’s election) result in an adjustment in the Warrant Price or the number of shares of
Warrant Stock or a change in the type of securities or property to be delivered upon exercise of this Warrant), the Company shall
give notice to Holder in accordance with Section 10.6, which notice shall specify the record date, if any, with respect to any such
action and the approximate date on which such action is to take place. Such notice shall also set forth the facts with respect
thereto as shall be reasonably necessary to indicate the effect on the Warrant Price and the number, kind or class of shares or
other securities or property which shall be deliverable upon exercise of this Warrant. In the case of any action which would
require the fixing of a record date, such notice shall be given at least five (5) Business Days prior to the date so fixed, and in the
case of all other action, such notice shall be given at least ten (10) Business Days prior to the taking of such proposed action. If
at any time the Company shall cancel any of such proposed action for which notice has been given prior to the consummation
thereof, the Company shall give Holder prompt notice of such cancellation.
5.6    No Change Necessary. The form of this Warrant need not be changed because of any adjustment in the Warrant
Price or in the number or type of shares of Warrant Stock issuable upon its exercise.
5.7    Reservation of Stock. If the number of shares of Warrant Stock or other securities issuable upon exercise of this
Warrant that are authorized and unissued under the Company’s Certificate of Incorporation shall not be sufficient to effect the
exercise of this Warrant in full, the Company will promptly take such corporate action as may, in the opinion of its counsel, be
necessary to increase its authorized but unissued shares of Warrant Stock or other securities issuable upon exercise of this
Warrant as shall be sufficient for such purpose.
6.    REPRESENTATIONS; WARRANTIES AND CERTAIN AGREEMENTS OF THE
COMPANY. The Company hereby represents and warrants to, and agrees with Holder, that, as of the date hereof:
6.1    Organization and Standing. The Company (a) is a corporation duly organized, validly existing, authorized to
exercise all its corporate powers, rights, and privileges, and in good standing under the laws of the State of Delaware and (b) has
the corporate power and corporate authority to own and operate its properties and to carry on its business as now conducted and
as proposed to be conducted. The Company is qualified to transact business in each jurisdiction where the failure to so qualify
would have a material adverse effect on its business.
14

6.2        Authorization and Validity. All corporate action on the part of the Company, its officers, directors, and
shareholders necessary for the authorization, execution, and delivery of this Warrant, the performance of all of the Company’s
obligations hereunder and the authorization, issuance (or reservation for issuance), sale and delivery of the Exercise Shares has
been taken. This Warrant constitutes a legally
valid and binding obligation of the Company, enforceable against the Company in accordance with its terms except as may be
limited by: (i) applicable bankruptcy, insolvency, reorganization or other laws of general application relating to or affecting the
enforcement of creditors’ rights generally, and (ii) the effect of rules of law governing the availability of equitable remedies.
6.3    Corporate Power. The Company has all requisite legal and corporate power and authority to execute and deliver
this Warrant, to issue, sell and deliver the Exercise Shares and to carry out and perform its obligations under this Warrant.
6.4    Validity of Securities. The Exercise Shares issuable upon exercise of this Warrant have been duly authorized and
validly reserved and, if issued, sold and delivered in accordance with the terms of this Warrant for the consideration provided
herein, will be duly authorized and validly issued (including, without limitation, issued in compliance with all applicable federal
and state securities laws), fully-paid, and nonassessable.
6.5    Compliance with Law. Subject to the accuracy of the representations and warranties of Holder set forth in
Section 8, the issuance of this Warrant and the Warrant Stock will be exempt from the registration requirements of Section 5 of
the Securities Act of 1933, as amended (the “1933 Act”) and the qualification requirements, if any, of applicable state securities
laws. The authorization, execution and delivery of this Warrant will not constitute or result in any default or breach of any term
or provision of the Company’s current Constituent Documents, or any material agreement or instrument by which it is bound or
to which its properties or assets are subject.
6.6        No Impairment. The Company will not, by amendment of any of its Constituent Documents or through
reorganization, consolidation, merger, dissolution, issue or sale of securities, sale of assets or any other voluntary action,
willfully avoid or seek to avoid the observance or performance of any of the material terms of this Warrant, but will, at all times
in good faith, assist in the carrying out of all such material terms and in the taking of all such action as may be necessary or
appropriate in order to protect the rights of Holder against wrongful impairment.
7.    REPRESENTATIONS;    WARRANTIES    AND    CERTAIN    AGREEMENTS    OF
HOLDER. Holder hereby represents and warrants to, and agrees with, the Company, that, as of the date hereof:
7.1    Purchase for Own Account. This Warrant and the Exercise Shares to be acquired by Holder hereunder will be
acquired for investment for Holder’s own account, not as a nominee or agent, and not with a view to the public resale or
distribution thereof within the meaning of the 1933 Act, and Holder has no present intention of selling, granting any participation
in, or otherwise distributing the same.
7.2    Accredited Investor Status. Holder is an “accredited investor” within the meaning of Regulation D
promulgated under the 1933 Act.
7.3    Restricted Securities. Holder understands that the Warrant and the Warrant Stock are characterized as “restricted
securities” under the 1933 Act and Rule 144 of the U.S. Securities and Exchange Commission (the “SEC”) promulgated
thereunder inasmuch as they are being acquired from the Company in a transaction not involving a public offering and that under
the 1933 Act and applicable regulations thereunder such securities may be resold without registration under the 1933 Act only in
certain limited circumstances.
15

7.4    Ownership Limit. Holder represents and warrants to the Company that the acceptance of this Warrant will not
cause Holder, together with its affiliates, to hold more than 9.99% of the equity securities of the Company.
7.5    Further Limitations on Disposition. Without in any way limiting the representations set forth above, Holder
further agrees not to make any disposition of all or any portion of the Securities unless and until: (a) there is then in effect a
registration statement under the 1933 Act covering such proposed disposition and such disposition is made in accordance with
such registration statement; or (b) (i) Holder shall have notified the Company of the proposed disposition and shall have
furnished the Company with a statement of the circumstances surrounding the proposed disposition and (ii) upon request of the
Company, Holder shall have furnished the Company, at the expense of Holder or its transferee, with an opinion of counsel,
reasonably satisfactory to the Company, that such disposition will not require registration of such securities under the 1933 Act.
Notwithstanding the provisions of clauses (a) and (b) above, no such registration statement or opinion of counsel shall be
required: (i) for any transfer of the Securities in compliance with SEC Rule 144; (ii) for any transfer of Securities by Holder to
any Affiliate (as that term is defined in Rule 405 promulgated under the 1933 Act) of Holder; or (iii) for any transfer of
Securities by Holder that is a partnership, limited liability company or a corporation to (A) a partner of such partnership, a
member of such limited liability company or stockholder of such corporation, (B) a controlled Affiliate of such partnership or
corporation, (C) a retired partner of such partnership who retires after the date hereof or a retired member of such limited
liability company who retires after the date hereof, or (D) the estate of any such partner, limited liability company or
stockholder; provided that in each of the foregoing cases the transferee agrees in writing to be subject to the terms of this Section
8.    5 to the same extent as if the transferee was the original Holder hereunder.
7.6 Legends. Holder understands and agrees that the certificates evidencing the Warrant Stock may bear legends
substantially similar to those set forth below in addition to any other legend that may be required by applicable law, by the
Company’s Certificate of Incorporation or Bylaws, or by any agreement between the Company and Holder:
(a)        THE SECURITIES REPRESENTED HEREBY HAVE NOT BEEN REGISTERED UNDER THE
SECURITIES ACT OF 1933, AS AMENDED (THE “ACT”), OR UNDER ANY APPLICABLE STATE SECURITIES LAWS.
THESE SECURITIES HAVE BEEN ACQUIRED FOR INVESTMENT AND NOT WITH A VIEW TO, OR IN
CONNECTION WITH, THE SALE OR DISTRIBUTION THEREOF. NO SUCH SALE OR DISTRIBUTION MAY BE
EFFECTED WITHOUT AN EFFECTIVE REGISTRATION STATEMENT RELATED THERETO OR AN OPINION OF
COUNSEL THAT SUCH REGISTRATION IS NOT REQUIRED UNDER THE ACT OR APPLICABLE STATE SECURITIES
LAWS. INVESTORS SHOULD BE AWARE THAT THEY MAY BE REQUIRED TO BEAR THE FINANCIAL RISKS OF
THIS INVESTMENT FOR AN INDEFINITE PERIOD OF TIME.
(b)    Any legend required by the laws of the State of California, including any legend required by the California
Department of Corporations and Sections 417 and 418 of the California Corporations Code or any other state securities laws.
The legend set forth in clause (a) above shall be removed by the Company from any certificate evidencing the Warrant
Stock upon delivery to the Company of an opinion of counsel, reasonably satisfactory to the Company, that a registration
statement under the 1933 Act is at that time in effect with respect to the legended security or that such security can be freely
transferred in a public sale (other than pursuant to Rule 144 or Rule 145 under the 1933 Act) without such a registration
statement being in effect and that such transfer will not jeopardize the exemption or exemptions from registration pursuant to
which the Company originally issued the Securities. No opinion shall be required for transactions under SEC Rule 144.
16

8.    NO RIGHTS OR LIABILITIES AS STOCKHOLDER.
This Warrant does not by itself entitle Holder to any voting rights or other rights as a stockholder of the Company. In the
absence of affirmative action by Holder to purchase Warrant Stock by exercise of this Warrant, no provisions of this Warrant, and
no enumeration herein of the rights or privileges of Holder, shall cause Holder to be a stockholder of the Company for any
purpose. In addition, nothing contained in this Warrant shall be construed as imposing any liabilities on Holder to purchase any
securities (upon exercise of this Warrant or otherwise) or as a holder of the shares of the Company, whether such liabilities are
asserted by the Company or by creditors of the Company.
9.    GENERAL PROVISIONS.
9.1    Replacement of Warrant. On receipt of evidence reasonably satisfactory to the Company of the loss, theft,
destruction or mutilation of this Warrant and, in the case of loss, theft or destruction, on delivery of an indemnity agreement
reasonably satisfactory in form, substance and amount to the Company or, in the case of mutilation, on surrender of this Warrant
to the Company for cancellation, the Company shall, within a reasonable time (and in any case, within twenty (20) days),
execute and deliver to Holder, in lieu of this Warrant, a new warrant of like tenor and amount.
9.2    Attorneys’ Fees. In the event any party is required to engage the services of any attorneys for the purpose of
enforcing this Warrant, or any provision thereof, the prevailing party shall be entitled to recover its reasonable expenses and
costs in enforcing this Warrant, including attorneys’ fees.
9.3    Transfer. Subject to the restrictions on transfer set forth herein, this Warrant may be assigned, conveyed or
transferred, in whole or in part, without the Company’s consent and without charge to Holder, upon surrender of this Warrant
with a properly executed Assignment Form in the form attached as Exhibit 2 hereto (the “Assignment Form”); provided that this
Warrant may not be assigned, without the prior written consent of the Company, to a Competitor of the Company, or an investor
in such a Competitor, or an affiliate of either of the foregoing. As used in this Warrant, “Competitor” means any operating
company that engages, directly or indirectly, in any of the following businesses: accounts payable automation, accounts
receivable automation, cash management automation, document management tied to the transactions, closed loop payment
processing, financial workflow management, spend management, debit or credit card issuance, card-related lending, and/or other
expense management services, business bill payment or business to business payment network. The rights and obligations of the
Company and Holder under this Warrant shall be binding upon and benefit their respective permitted successors, assigns, heirs,
administrators and transferees.
9.4        Governing Law. This Warrant shall be governed by and construed under the internal laws of the State of
California as applied to agreements among California residents entered into and to be performed entirely within California,
without reference to principles of conflict of laws or choice of laws.
9.5    Headings. The headings and captions used in this Warrant are used only for convenience and are not to be
considered in construing or interpreting this Warrant. All references in this Warrant to Sections and Exhibits shall, unless
otherwise provided, refer to sections hereof and exhibits attached hereto, all of which exhibits are incorporated herein by this
reference.
9.6    Notices. Any notice, request or other communication required or permitted hereunder shall be in writing and
shall be deemed to have been duly given (i) on the day of delivery if personally delivered; (ii) one (1) Business Day following
deposit with a nationally recognized express courier service (fees prepaid) with instructions to deliver no later than the following
Business Day for deliveries within the United States; (iii) three (3) Business Days following deposit with an internationally
recognized express courier service (fees prepaid) with instructions to deliver no later than three (3)
17

Business Days later for deliveries across international borders; or (iv) for deliveries inside the United States only, three (3)
Business days following deposit in the U.S. mail by registered or certified mail, return receipt requested, postage prepaid, as
follows: (a) if to Holder, at Holder’s address as set forth on its signature page hereto; and (b) if to the Company, 6220 America
Center Drive, Suite 100, San Jose, California 95002. Any party hereto (and such party’s permitted assigns) may by notice so
given change its address for future notices hereunder. Notice shall conclusively be deemed to have been given when personally
delivered or when deposited in the mail in the manner set forth above.
9.7    Amendment; Waiver. This Warrant may be amended and provisions may be waived (either generally or in a
particular instance and either retroactively or prospectively), only with the written consent of the Company and Holder. Any
amendment or waiver effected in accordance with this Section 9.7 shall be binding upon Holder, each future holder of the
Warrant and the Company.
9.8    Listing. If at any time the Company’s Warrant Stock shall be listed on any national securities exchange or
automated quotation system, the Company will use its commercially reasonable efforts to list, and keep listed, so long as the
Warrant Stock shall be so listed on such exchange or automated quotation system, any Exercise Shares issuable upon exercise.
9.9    Dissolution, Liquidation or Winding Up. If, prior to the Expiration Date, the Company (or any other person
controlling the Company) shall propose a voluntary or involuntary dissolution, liquidation, or winding up of the affairs of the
Company, the Company shall give written notice thereof to Holder at least ten (10) days’ advance written notice. If Holder has
not elected to exercise this Warrant pursuant to Section 2, Holder shall receive the securities, cash or other property which
Holder would have been entitled to receive had Holder been the holder of record of Exercise Shares into which this Warrant were
exercisable immediately prior to such dissolution, liquidation or winding up (net of the then applicable Warrant Price) and the
rights to exercise this Warrant shall terminate on the date specified in such notice as the date on which the holders of record of
the shares of the Warrant Stock shall be entitled to exchange their shares of the Warrant Stock for securities, cash or other
property deliverable upon such dissolution, liquidation or winding up, as the case may be.
9.10    Severability. If one or more provisions of this Warrant are held to be unenforceable under applicable law, then
such provision(s) shall be excluded from this Warrant to the extent they are unenforceable and the remainder of this Warrant
shall be interpreted as if such provision(s) were so excluded and shall be enforceable in accordance with its terms.
9.11    Termination. This Warrant may be terminated anytime by Holder at its election effective immediately
upon written notice to the Company.
9.12    Confidentiality. Holder agrees that any confidential information provided to or learned by it in connection with
its rights under this Warrant shall be subject to the provisions set forth in Section 8 of the Strategic Partnership Agreement. The
Company will treat confidential information disclosed to it by Holder, except such information that (i) was in the public domain
prior to the time it was furnished to such recipient, (ii) is or becomes (through no willful or improper action or inaction by the
Company) generally available to the public, (iii) was in its possession or known by the Company (as evidenced by written
records) without restriction prior to receipt from Holder, (iv) was rightfully disclosed to such recipient by a third party without
restriction or (v) was independently developed (as evidenced by written records) without any use of Holder’s confidential
information, as confidential and shall disclose the foregoing only to its directors, officers, employees, attorneys, agents,
underwriters and consultants or other representatives as reasonably required in connection herewith and the transactions hereby
(the “Confidential Information”) (and shall direct such recipients to keep such information confidential), giving it the same care
as its own confidential information, and shall make no use of any such Confidential Information except in connection with its
rights under any agreement between the Company and Holder or any of its affiliates, and except that the Company may disclose
such
18

Confidential Information as required by applicable law, regulation or listing with a stock exchange or other self-regulatory
organization; provided, however, that the Company will provide to Holder written notice of such requirement (to the extent
permissible under law) as soon as practicable after learning of it.
9.13        Entire Agreement. This Warrant and the documents referred to herein, together with allthe exhibits and
schedules hereto and thereto, constitute the entire agreement and understanding of the parties with respect to the subject matter
hereof and supersedes any and all prior negotiations, correspondence, warrants, agreements, understandings duties or obligations
between the parties with respect to the subject matter hereof.
9.14    Counterparts. This Warrant may be executed and delivered by electronic or facsimile signature (including
without limitation transmission by .PDF or other fixed image form or any electronic signature complying with U.S. Federal E-
Sign Act of 2000 (e.g. www.docusign.com or www.echosign.adobe.com) and in two or more counterparts, each of which shall be
deemed an original, but all of which together shall constitute one and the same instrument.
[Signature Page Follows]
19

IN WITNESS WHEREOF, the parties hereto have executed this Warrant to Purchase Common Stock as of the date
first written above.
THE COMPANY:
BILL.COM HOLDINGS, INC.
By:
Name:
Title:
AGREED AND ACKNOWLEDGED: HOLDER:
CPA.COM, INC.
By:
Name:
Title:
[Signature Page to Warrant To Purchase Common Stock of Bill.com Holdings, Inc.]
20

EXHIBIT 1
FORM OF SUBSCRIPTION
(To be completed and signed only upon exercise of Warrant)
To: Bill.com Holdings, Inc. (the “Company”)
We refer to that certain Warrant to Purchase Common Stock of the Company issued on
        ,     (the “Warrant”).
Select one of the following two alternatives:
❒Cash Exercise. On the terms and conditions set forth in the Warrant, the undersigned Holder hereby elects
to purchase (i) shares of the Common Stock of Bill.com Holdings, Inc. and (ii) shares of the Nonvoting
Common Stock of Bill.com Holdings, Inc., pursuant to the terms of the attached Warrant, and tenders
herewith payment of the purchase price for such shares in full. This exercise ❒IS ❒IS NOT conditioned
upon the completion of the Change in Control that has been described in a Transaction Notice, dated     ,
delivered by the Company to Holder pursuant to Section 4 of the Warrant.
❒Net Exercise Election. On the terms and conditions set forth in the Warrant, the undersigned Holder
elects to convert the Warrant into shares of Warrant Stock by net exercise election pursuant to Section 2.6 of
the Warrant. This conversion is exercised with respect to (i) shares of the Common Stock of Bill.com
Holdings, Inc., and (ii) shares of the Nonvoting Common Stock of Bill.com Holdings, Inc., covered by the
Warrant. This exercise ❒IS ❒IS NOT conditioned upon the completion of the Change in Control that has
been described in a Transaction Notice, dated     , delivered by the Company to Holder pursuant to Section 4
of the Warrant.
In exercising the Warrant, the undersigned Holder hereby confirms and acknowledges that the representations set
forth in the Warrant as they apply to the undersigned Holder are true and complete as of this date. Please issue a
certificate or certificates representing such shares of Warrant Stock in Holder’s name and deliver such certificate(s) to
Holder at the address set forth below:
(Name) (Address)
(City, State, Zip Code)
(Federal Tax Identification Number)
21

WHEREFORE, the undersigned Holder has executed and delivered the Warrant and this Subscription Form as of
the date set forth below.
HOLDER:
CPA.COM, INC.
By: Name: Title:
22

Exhibit 2
FORM OF ASSIGNMENT
(To assign the foregoing Warrant, execute this form and supply required
information.
Do not use this form to purchase shares.)
FOR VALUE RECEIVED, the foregoing Warrant and all rights evidenced thereby are hereby assigned to
Name:     
(Please Print)
Address:     
(Please Print)
Dated:     , 20     Holder’s
Signature:     
Holder’s
Address:     
23

Policy Name:
INSIDER TRADING POLICY
Policy Owner:
Chief Legal Officer and Chief Financial Officer
Policy applies to:
All employees, independent contractors, and the BILL Board of Directors
Adopted:
November 14, 2019
Amended:
May 19, 2021; February 27, 2023
General Overview
BILL Holdings, Inc. (“BILL,” the “Company,” “we,” “us” or “our”) is committed to high standards of honest and ethical business conduct and compliance with
laws, rules and regulations.
Under this Insider Trading Policy, all employees, independent contractors, and the BILL Board of Directors (collectively, “Service Providers”) are prohibited
from trading in BILL securities while in possession of material nonpublic information about BILL, and prohibited from giving material nonpublic information
about BILL or others to anyone who might trade on the basis of that information.
Capitalized terms are in the list of defined terms at the end of this Policy. You may also wish to refer to the list of FAQs about this Policy following the defined
terms. The FAQs are part of this Policy and the rules articulated in the FAQs must be followed as well.
Neither BILL nor the Compliance Officer (which term as referenced herein includes his/her designee) is liable for any act made under this Policy. Neither
BILL nor the Compliance Officer is responsible for any failure to approve a trade or for imposing any Blackout Period.
Scope
1.
This Policy covers all Service Providers, as well as the members of their immediate families and persons sharing their households; it also covers venture
capital funds and other entities (such as partnerships, trusts and corporations) that are affiliated or associated with such persons. These Covered Persons are
responsible for ensuring compliance with this Policy by members of their immediate families and persons sharing their households, and by entities with
which they are affiliated or associated.
2.
This Policy applies to all transactions in BILL securities, including shares of BILL common stock and options to purchase common stock, however
acquired, and any other type of securities that BILL may issue, such as restricted stock units (“RSUs”), preferred stock, convertible notes, warrants and
exchange-traded options or other derivative securities.
3.
BILL may impose sanctions for violation of this Policy and may issue stop-transfer orders to our transfer agent to implement it. Sanctions for individuals
may include any disciplinary action, including termination of employment or service relationship with BILL, where applicable. D&O Persons and/or
Access Persons may be required to certify compliance with this Policy on an annual basis. Notifications and approvals required under this Policy may be
provided by electronic mail.
    1

Statement of Company Policy
hibited Activities
A. No D&O Person and no Access Person may trade in BILL securities unless the trade has been approved in advance by the Compliance Officer in
accordance with this Policy.
B. No Covered Person may trade in BILL securities while possessing material nonpublic information about BILL. It does not matter if the personal decision
to trade was made before coming into possession of material nonpublic information – once the Covered Person comes into possession of the material
nonpublic information, he or she cannot trade (other than pursuant to a permitted 10b5-1 Plan).
C. No Covered Person may trade in, or make a gift or other transfer without consideration, of BILL securities outside of the Policy’s Trading Windows, or
during any Blackout Period designated by the Compliance Officer.
D. No Covered Person may disclose material nonpublic information about BILL to any outside person, unless required to do so as part of that Covered
Person’s regular duties for BILL or authorized by the Compliance Officer.
E.
No Covered Person may give trading advice of any kind about BILL to anyone while possessing material nonpublic information about BILL, except that
Covered Persons should advise others not to trade if doing so might violate this Policy or the law. We strongly discourage Covered Persons from giving
trading advice concerning BILL to third parties even when the Covered Persons do not possess material nonpublic information about BILL.
F.
No Covered Person may: (a) trade in the securities of any other public company while possessing material nonpublic information about that company that
was obtained in the course of service as a Covered Person; (b) disclose material nonpublic information about another public company to anyone; or
(c) give anyone trading advice about any other public company while possessing material nonpublic information about that company.
G. No Covered Person may engage in transactions involving options or other derivative securities on BILL’s securities, such as puts and calls, whether on an
exchange or in any other market; provided however that a Covered Person may exercise compensatory equity grants issued by BILL.
H. No Covered Person may engage in hedging or monetization transactions involving BILL securities, such as zero-cost collars and forward sale contracts or
contribute BILL securities to exchange funds that could be interpreted as having the effect of hedging in BILL securities.
I.
No Covered Person may engage in short sales of BILL’s securities, including short sales “against the box.”
J.
No Covered Person may use or pledge BILL securities as collateral in a margin account or as collateral for a loan unless the pledge has been approved by
the Compliance Officer.
ding Windows and Blackout Periods
1.
Trading Windows. Covered Persons are permitted to trade in BILL securities only during the Trading Window.
    2

2.
No Trading During Trading Windows While in the Possession of Material Nonpublic Information. Even if a Trading Window is in effect, no Covered
Person possessing material nonpublic information about BILL may trade in Company securities. Persons possessing such information may trade during a
Trading Window only after the close of trading on the next full trading day following our widespread public release of such information.
3.
No Trading During Blackout Periods. Even if a Trading Window is in effect, the Compliance Officer may designate special trading Blackout Periods that
apply to particular individuals or groups of persons (including all Covered Persons), for such time, and with respect to such persons, as the Compliance
Officer determines in his or her discretion. No Covered Person may trade in BILL securities outside of the applicable Trading Windows or during any such
Blackout Periods. No Covered Person who learns of such a Blackout Period may disclose to any other person that a Blackout Period has been designated
or that one was previously in place. The fact of the Blackout Period is confidential and cannot be disclosed internally or externally. The failure of the
Compliance Officer to subject a person to a Blackout Period does not relieve that person of the obligation not to trade while in possession of material non-
public information.
Trades Pursuant to 10b5-1 Plans
Certain sales, purchases and other transfers of BILL securities otherwise prohibited by this Policy may be permitted if they are effected pursuant to a 10b5-1
Plan that:
(a) complies with the requirements of Rule 10b5-1 under the Exchange Act and this Policy;
(b) is approved by the Compliance Officer in writing and is entered into during an open Trading Window and not during any Blackout Period;
(c) the first trade under the 10b5-1 Plan does not occur (i) for a D&O Person: until the later of (A) ninety (90) days after the adoption of the 10b5-1 Plan
and (b) two (2) business days following the disclosure of the Company’s financial results in a Form 10-Q or Form 10-K for the completed fiscal quarter in
which the 10b5-1 Plan was adopted that discloses the Company’s financial results (but not to exceed 120 days following the adoption of the 10b5-1 Plan);
and (ii) for persons other than D&O Persons: thirty (30) days after adoption of the 10b5-1 Plan, in each case, following our Compliance Officer’s approval
of the 10b5-1 Plan. These waiting periods are collectively referred to as the “Cooling-Off Period;”
(d) the 10b5-1 Plan is not a single-trade 10b5-1 Plan adopted during the 12-month period immediately following the person’s adoption of another single-
trade 10b5-1 Plan, subject to the exceptions noted in Rule 10b5-1; and
(e) the person establishing the 10b5-1 Plan has certified to the Compliance Officer in writing, no earlier than two business days prior to the date that the 10b5-1
Plan is formally established (and shall not have withdrawn such certification prior to such establishment), that (i) such person is not, and to their knowledge,
will not be, in possession of material nonpublic information and all such trades to be made pursuant to the 10b5-1 Plan will be made in accordance with the
trading restrictions of Section 16 of the Exchange Act and Rule 144 of the Securities Act to the extent such Sections are applicable; (ii) the 10b5-1 Plan
complies with the requirements of Rule 10b5-1; and (iii) all trades to be made pursuant to the 10b5-1 Plan will be in accordance with applicable rules; (iv) such
person is adopting the 10b5-1 Plan in good faith and not as part of a plan or scheme to evade the prohibitions of Section 10(b) of the Exchange Act and Rule
10b-5 of the Exchange Act; and (v) such person will act in good faith with respect to the 10b5-1 Plan throughout its duration. The person adopting the 10b5-1
Plan must notify the Compliance Officer promptly via email and withdraw the certification if any changes of circumstances prior to the adoption date of the
10b5-1 Plan have or will render such certification to be inaccurate as of that time.
    3

Because D&O Persons and Access Persons are more likely than other Covered Persons to be in possession of material non-public information in their roles
with BILL, they are only permitted to sell, purchase or make other transfers of BILL securities pursuant to 10b5-1 Plans covering BILL’s securities (subject to
meeting the requirements of this Policy) or where such sale, purchase or other transfer has been pre-cleared by the Compliance Officer. The Compliance
Officer may expand or modify this list of permitted individuals.
Approval of a 10b5-1 Plan by BILL’s Compliance Officer and/or an acknowledgement of a 10b5-1 Plan by the Company shall not be considered a
determination by the Company’s Compliance Officer (or his/her designee) of the Company that the 10b5-1 Plan satisfies the requirements of Rule 10b5-1.
Once a person has an approved 10b5-1 Plan in place, such person will need approval from BILL’s Compliance Officer to make certain changes to it. Modifying
or changing the amount, price, or timing of the purchase or sale of our securities underlying the 10b5-1 Plan (or a modification or change to a written formula
or algorithm, or computer program that affects the amount, price, or timing of the purchase or sale of such securities) (any such modification or change, a “Plan
Modification”) will be deemed to be the same as terminating such person’s existing 10b5-1 Plan and entering into a new 10b5-1 Plan. As a result, the approval
process for a Plan Modification is the same as the approval process described above for initially adopting a 10b5-1 Plan, including being subject to a new
Cooling-Off Period. We discourage making multiple Plan Modifications, as that may give the appearance that a person is trading on material nonpublic
information under the guise of that plan. Plan Modifications can only be made during a Trading Window and not during any Blackout Period and only when a
person is not in possession of material nonpublic information.
Other Trading Arrangements
Covered Persons are not allowed to enter into “non-Rule 10b5-1 trading arrangements” (as defined in Regulation S-K Item 408(c)) unless otherwise approved
in advance by the Compliance Officer.
rity of Statutory or Regulatory Trading Restrictions
The trading prohibitions and restrictions of this Policy are also subject to prohibitions or restrictions prescribed by contract or by federal and state securities
laws and regulations (e.g., contractual restrictions on the resale of securities, short-swing trading by Section 16 Persons or compliance with Rule 144 under the
Securities Act). Any Covered Person who is uncertain whether other prohibitions or restrictions apply should ask the Compliance Officer.
Reporting Violations; Inquiries
The Compliance Officer or his or her designee will review, and either approve or prohibit, any proposed trades in BILL securities as required under this Policy,
including proposed trades by D&O Persons and Access Persons. The Compliance Officer will administer and interpret this Policy, and enforce compliance as
needed. The Compliance Officer may consult with BILL’s outside legal counsel as needed. The Compliance Officer may designate one or more individuals
who may perform the Compliance Officer’s duties in the event that the Compliance Officer is unable or unavailable to perform such duties.
Any Covered Person who violates this Policy or any federal or state laws governing insider trading or tipping, or knows of any such violation by any other
Covered Person, must report the violation immediately to the Compliance Officer.
Please direct all inquiries about this Policy to the Compliance Officer.
Trading by the Company
    4

We will not transact in any BILL securities unless in compliance with applicable U.S. securities laws, rules and regulations and applicable New York Stock
Exchange listing standards.
Effective Date
The effective date of the Policy, as amended, is February 27, 2023. The amendments to this Policy do not apply to any existing 10b5-1 Plan that was entered
into prior to February 27, 2023, except to the extent that a Plan Modification is made to such plan after February 27, 2023.
Defined Terms in the Insider Trading Policy
“10b5-1 Plan” means a written plan to trade securities that complies with the requirements of Rule 10b5-1 under the Exchange Act.
“Access Persons” means persons, other than D&O Persons, who have been designated by BILL as having regular access to material nonpublic information
about BILL in the normal course of their duties. Special provisions of this Policy, such as pre-approval of any trades, apply to Access Persons. The Access
Persons are listed on Exhibit A, provided that no such person listed on Exhibit A that is a D&O Person should be considered an Access Person. The Compliance
Officer may update and amend this list from time to time.
“Blackout Period” means any special trading blackout period specially designated by the Compliance Officer. It may apply to particular individuals or groups
of persons (including all Covered Persons), and last for such time as the Compliance Officer determines. No Covered Person may trade in BILL securities
outside of the applicable Trading Windows or during any such Blackout Periods.
“Board” means BILL’s Board of Directors.
“Compliance Officer” for this Policy refers to our Chief Legal Officer. In his or her absence our Chief Financial Officer may serve as Compliance Officer.
“Covered Persons” refers to all Service Providers, as well as the members of their immediate families and persons sharing their households; it also covers
venture capital funds and other entities (such as partnerships, trusts and corporations) that are affiliated or associated with such persons. An affiliate is someone
who directly or indirectly controls or is controlled by, or is under common control with such person. An associate of a Covered Person is (1) a corporation or
organization (other than BILL or a majority-owned subsidiary of BILL) of which such person is an officer or partner or is directly or indirectly the beneficial
owner of 10% or more of any class of equity securities or (2) any trust in which such person has a substantial beneficial interest or as to which such person
serves as trustee or in a similar capacity.
“D&O Person” means any Section 16 Person and any other executive team member (i.e., the “E-Team”) of the Company.
“Exchange Act” means the Securities Exchange Act of 1934, as amended from time to time.
“BILL”, “we”, “our” or “Company” means BILL Holdings, Inc., a Delaware corporation, collectively with its subsidiaries.
“Policy” means this BILL Insider Trading Policy, as adopted and amended from time to time by the Board.
“SEC” means the U.S. Securities and Exchange Commission.
    5

“Section  16 Persons” means the officers of BILL (as defined in Rule 16a-1(f) of the Exchange Act) and members of the Board, including the principal
accounting officer (if separate from the principal financial officer). Special provisions of this Policy, such as pre-approval of any trades, and special SEC
reporting requirements, apply to Section 16 Persons.
“Securities Act” means the Securities Act of 1933, as amended from time to time.
“Trading Window” means the period when trading is normally permitted under this Policy. The Trading Window covers the period beginning after the close of
trading on the first full trading day following our widespread public release of quarterly or year-end operating results, and ending at the close of trading on the
last trading day of the first full week of the third month of the then-current quarter.
    6    

Exhibit 21.1
LIST OF SUBSIDIARIES
Name of Entity
Ownership
Jurisdiction
Bill.com, LLC
100% owned by BILL Holdings, Inc.
Delaware, USA
6220 America Center Drive, Suite 100
San Jose, CA 95002
    
 
 
Bill.com Australia Holdings Pty Ltd
100% owned by Bill.com International, Inc.
Sydney, Australia
Level 27, 161 Castlereagh Street
Sydney NSW 2000
Australia
Bill.com Canada, Inc.
   100% owned by Bill.com International, Inc.
 
Ontario, Canada
40 King Street West, Suite 2100
Toronto, Ontario M5H 3C2
Canada
    
 
 
Bill.com Canada, LLC
   100% owned by BILL Holdings, Inc.
 
Delaware, USA
6220 America Center Drive, Suite 100
  
 
 
San Jose, CA 95002
    
 
 
Bill.com Capital Holdings, LLC
   100% owned by BILL Holdings, Inc.
 
Delaware, USA
6220 America Center Drive, Suite 100
  
 
 
San Jose, CA 95002
    
 
 
Bill.com Capital 1, LLC
   100% owned by Bill.com Capital Holdings, LLC
 
Delaware, USA
6220 America Center Drive, Suite 100
    
 
 
San Jose, CA 95002
    
 
 
Bill.com Capital 2, LLC
   100% owned by Bill.com Capital Holdings, LLC
 
Delaware, USA
6220 America Center Drive, Suite 100
    
 
 
San Jose, CA 95002
    
 
 
Bill.com Capital 3, LLC
100% owned by Bill.com Capital Holdings, LLC
Delaware, USA
6220 America Center Drive, Suite 100
San Jose, CA 95002
Bill.com Capital 4, LLC
100% owned by Bill.com Capital Holdings, LLC
Delaware, USA
6220 America Center Drive, Suite 100
San Jose, CA 95002
Bill.com International, Inc.
100% owned by BILL Holdings, Inc.
Delaware, USA
6220 America Center Drive, Suite 100
San Jose, CA 95002
Bill.com International, LLC
100% owned by BILL Holdings, Inc.
Delaware, USA
6220 America Center Drive, Suite 100
San Jose, CA 95002
BILL Operations, LLC
100% owned by BILL Holdings, Inc.
Delaware, USA

6220 America Center Drive, Suite 100
San Jose, CA 95002
Cimrid Pty, Ltd
   100% owned by Bill.com Australia Holdings Pty Ltd
 
Sydney, Australia
Level 27, 161 Castlereagh Street
Sydney NSW 2000
    
 
 
Australia
DivvyPay, LLC
100% owned by BILL Holdings, Inc.
Delaware, USA
13707 South 200 West
Draper, UT 84020
Divvy Credit 1, LLC
100% owned by DivvyPay, LLC
Delaware, USA
13707 South 200 West
Draper, UT 84020
Divvy Peach, LLC
100% owned by DivvyPay, LLC
Delaware, USA
13707 South 200 West
Draper, UT 84020
Invoice2Go, LLC
100% owned by BILL Holdings, Inc.
Delaware, USA
6220 America Center Drive, Suite 100
San Jose, CA 95002
Phlo, Inc.
100% owned by DivvyPay, LLC
Delaware, USA
13707 South 200 West
Draper, UT 84020

Exhibit 23.1
Consent of Independent Registered Public Accounting Firm
We hereby consent to the incorporation by reference in the Registration Statements on Form S-3 (Nos. 333-259681 and 333-259419) and Form
S-8 (Nos. 333-235459, 333-249935, 333-259178, 333-267008, 333-274255 and 333-259420) of BILL Holdings, Inc. of our report dated
August 23, 2024 relating to the financial statements, financial statement schedules, and the effectiveness of internal control over financial
reporting, which appears in this Form 10-K.
/s/ PricewaterhouseCoopers LLP
San Jose, California
August 23, 2024

Exhibit 23.2
Consent of Independent Registered Public Accounting Firm
We consent to the incorporation by reference in the following Registration Statements:
1)    Registration Statement (Form S-8 No. 333-274255) pertaining to the 2019 Equity Incentive Plan and 2019 Employee Stock Purchase
Plan of BILL Holdings, Inc.,
2)    Registration Statement (Form S-8 No. 333-267008) pertaining to the 2019 Equity Incentive Plan and 2019 Employee Stock Purchase
Plan of BILL Holdings, Inc.,
3)    Registration Statement (Form S-8 No. 333-259178) pertaining to the 2019 Equity Incentive Plan, 2019 Employee Stock Purchase Plan
and DivvyPay, Inc. 2016 Equity Incentive Plan,
4)    Registration Statement (Form S-8 No. 333-259420) pertaining to the Invoice2go, Inc. 2014 Stock Plan,
5)    Registration Statement (Form S-3 No. 333-259681) of BILL Holdings, Inc.,
6)    Registration Statement (Form S-3 No. 333-259419) of BILL Holdings, Inc.,
7)    Registration Statement (Form S-8 No. 333-235459) pertaining to the 2006 Equity Incentive Plan, 2016 Equity Incentive Plan, 2019
Employee Stock Purchase Plan, and 2019 Equity Incentive Plan of BILL Holdings, Inc., and
8)    Registration Statement (Form S-8 No. 333-249935) pertaining to the 2019 Equity Incentive Plan and 2019 Employee Stock Purchase
Plan of BILL Holdings, Inc.,
of our report dated August 29, 2023, with respect to the consolidated financial statements of BILL Holdings, Inc., included in this Annual Report
(Form 10-K) of BILL Holdings, Inc., for the year ended June 30, 2024.
/s/ Ernst & Young LLP
San Mateo, California
August 23, 2024

Exhibit 31.1
CERTIFICATION PURSUANT TO
RULE 13a-14(a) OR 15d-14(a) OF THE SECURITIES EXCHANGE ACT OF 1934,
AS ADOPTED PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
I, René Lacerte, certify that:
1.
I have reviewed this Annual Report on Form 10-K of BILL Holdings, Inc.;
2.
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading
with respect to the period covered by this report;
3.
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all
material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods
presented in this report;
4.
The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures
(as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in
Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a.
designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed
under our supervision, to ensure that material information relating to the registrant, including its consolidated
subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is
being prepared;
b.
designed such internal control over financial reporting, or caused such internal control over financial reporting to be
designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the
preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
c.
evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by
this report based on such evaluation; and
d.
disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the
registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has
materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting.
5.
The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons
performing the equivalent functions):
a.
all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting,
which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial
information; and
b.
any fraud, whether or not material, that involves management or other employees who have a significant role in the
registrant’s internal control over financial reporting.
Date:
August 23, 2024
BILL Holdings, Inc.
/s/ René Lacerte
René Lacerte
Chief Executive Officer
(Principal Executive Officer)

Exhibit 31.2
CERTIFICATION PURSUANT TO
RULE 13a-14(a) OR 15d-14(a) OF THE SECURITIES EXCHANGE ACT OF 1934,
AS ADOPTED PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002
I, John Rettig, certify that:
1.
I have reviewed this Annual Report on Form 10-K of BILL Holdings, Inc.;
2.
Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading
with respect to the period covered by this report;
3.
Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all
material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods
presented in this report;
4.
The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures
(as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in
Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a.
designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed
under our supervision, to ensure that material information relating to the registrant, including its consolidated
subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is
being prepared;
b.
designed such internal control over financial reporting, or caused such internal control over financial reporting to be
designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the
preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
c.
evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by
this report based on such evaluation; and
d.
disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the
registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has
materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting.
5.
The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons
performing the equivalent functions):
a.
all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting,
which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial
information; and
b.
any fraud, whether or not material, that involves management or other employees who have a significant role in the
registrant’s internal control over financial reporting.
Date:
August 23, 2024
BILL Holdings, Inc.
/s/ John Rettig
John Rettig
President and Chief Financial Officer
(Principal Financial Officer)

Exhibit 32.1
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
I, René Lacerte, Chief Executive Officer of BILL Holdings, Inc. (the “Company”), do hereby certify, pursuant to 18 U.S.C. Section 1350, as
adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to the best of my knowledge:
1.
The Annual Report on Form 10-K of the Company for the fiscal year ended June 30, 2024 (the “Report”) fully complies with the
requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and
2.
The information contained in the Report fairly presents, in all material respects, the financial condition, and results of operations
of the Company.
Date:
August 23, 2024
BILL Holdings, Inc.
/s/ René Lacerte
René Lacerte
Chief Executive Officer
(Principal Executive Officer)

Exhibit 32.2
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002
I, John Rettig, President and Chief Financial Officer of BILL Holdings, Inc. (the “Company”), do hereby certify, pursuant to 18 U.S.C. Section
1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that to the best of my knowledge:
1.
The Annual Report on Form 10-K of the Company for the year ended June  30, 2024 (the “Report”) fully complies with the
requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and
2.
The information contained in the Report fairly presents, in all material respects, the financial condition, and results of operations
of the Company.
Date:
August 23, 2024
BILL Holdings, Inc.
/s/ John Rettig
John Rettig
President and Chief Financial Officer
(Principal Financial Officer)

BILL HOLDINGS, INC.
COMPENSATION RECOVERY POLICY
(Adopted September 27, 2023)
The Board has determined that it is in the best interests of the Company and its stockholders to adopt this Policy enabling the
Company to recover from specified current and former Company executives certain incentive-based compensation in the event of an
accounting restatement due to the Company’s material noncompliance with any financial reporting requirements under the federal
securities laws. Capitalized terms are defined in Section 14 herein.
This Policy is designed to comply with Rule 10D-1 of the Exchange Act, shall become effective on the Adoption Date, and shall
apply to Incentive-Based Compensation Received by Covered Persons on or after the Listing Rule Effective Date. This Policy shall
supersede the Prior Policy, which shall be of no further force and effect as of the Adoption Date, except with respect to any
Incentive-Based Compensation Received prior to the Listing Rule Effective Date.
1.     Administration
This Policy shall be administered by the Administrator, which shall initially be the Compensation Committee of the Board. The
Administrator is authorized to interpret and construe this Policy and to make all determinations necessary, appropriate, or advisable
for the administration of this Policy. The Administrator may retain, at the Company’s expense, outside legal counsel and such
compensation, tax or other consultants as it may determine are advisable for the purpose of administering this Policy.
2.     Covered Persons and Applicable Compensation
This Policy applies to any Incentive-Based Compensation Received by a person (a) after beginning service as a Covered Person; and
(b) who served as a Covered Person at any time during the performance period for that Incentive-Based Compensation; and (c) was a
Covered Person during the Clawback Period.
However, recovery is not required under this Policy with respect to:
i.
Incentive-Based Compensation Received prior to an individual becoming a Covered Person, even if the individual served as
a Covered Person during the Clawback Period;
ii.
Incentive-Based Compensation Received prior to the Listing Rule Effective Date;
iii.
Incentive-Based Compensation Received prior to the Clawback Period; or
iv.
Incentive-Based Compensation Received while the Company did not have a class of listed securities on a national securities
exchange or a national securities association, including the Exchange.

The Administrator will not consider the Covered Person’s responsibility or fault or lack thereof in enforcing this Policy with respect
to recoupment under the Final Rules.
3.     Triggering Event
Subject to and in accordance with the provisions of this Policy, if there is a Triggering Event, the
Administrator shall take steps to recover the Recoupment Amount applicable to such Covered Person. The Company’s obligation to
recover the Recoupment Amount is not dependent on if or when the restated financial statements are filed.
4.     Calculation of Recoupment Amount
The Recoupment Amount will be calculated in accordance with the Final Rules.
5.     Method of Recoupment
Subject to compliance with the Final Rules and applicable law, the Administrator will determine, in its sole discretion, the method
for recouping the Recoupment Amount hereunder which may include, without limitation:
i.
Requiring reimbursement or forfeiture of the pre-tax amount of cash Incentive-Based Compensation previously paid;
ii.
Offsetting the Recoupment Amount from any compensation otherwise owed by the Company to the Covered Person,
including without limitation, any prior cash incentive payments, executive retirement benefits or deferred compensation,
wages, equity grants or other amounts payable by the Company to the Covered Person in the future;
iii.
Seeking recovery of any gain realized on the vesting, exercise, settlement, cash sale, transfer, or other disposition of any
equity-based awards; and/or
iv.
Taking any other remedial and recovery action permitted by law, as determined by the Administrator.
6.     Arbitration
To the fullest extent permitted by law, any disputes under this Policy shall be submitted to mandatory binding arbitration (the
“Arbitrable Claims”), governed by the Federal Arbitration Act (the “FAA”). Further, to the fullest extent permitted by law, no class
or collective actions can be asserted in arbitration or otherwise. All claims, whether in arbitration or otherwise, must be brought
solely in the Covered Person’s individual capacity, and not as a plaintiff or class member in any purported class or collective
proceeding.
SUBJECT TO THE ABOVE PROVISO, ANY RIGHTS THAT A COVERED PERSON MAY
HAVE TO TRIAL BY JURY IN REGARD TO ARBITRABLE CLAIMS ARE WAIVED. ANY
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RIGHTS THAT A COVERED PERSON MAY HAVE TO PURSUE OR PARTICIPATE IN A CLASS OR COLLECTIVE ACTION
PERTAINING TO ANY CLAIMS BETWEEN A COVERED PERSON AND THE COMPANY ARE WAIVED.
The Covered Person is not restricted from filing administrative claims that may be brought before any government agency where, as
a matter of law, the Covered Person’s ability to file such claims may not be restricted. However, to the fullest extent permitted by
law, arbitration shall be the exclusive remedy for the subject matter of such administrative claims. The arbitration shall be conducted
in Santa Clara County, CA through JAMS before a single neutral arbitrator, in accordance with the JAMS Comprehensive
Arbitration Rules and Procedures then in effect, provided however, that the FAA, including its procedural provisions for compelling
arbitration, shall govern and apply to this Arbitration provision. The arbitrator shall issue a written decision that contains the
essential findings and conclusions on which the decision is based. If, for any reason, any term of this Arbitration provision is held to
be invalid or unenforceable, all other valid terms and conditions herein shall be severable in nature and remain fully enforceable.
7.     Recovery Process; Impracticability
Actions by the Administrator to recover the Recoupment Amount will be reasonably prompt.
The Administrator must cause the Company to recover the Recoupment Amount unless the Administrator shall have previously
determined that recovery is impracticable and one of the following conditions is met:
i.
The direct expense paid to a third party to assist in enforcing this Policy would exceed the amount to be recovered; before
concluding that it would be impracticable to recover any Recoupment Amount based on expense of enforcement, the
Company must make a reasonable attempt to recover such Recoupment Amount, document such reasonable attempt(s) to
recover, and provide that documentation to the Exchange;
ii.
Recovery would violate home country law where that law was adopted prior to November 28, 2022; before concluding
that it would be impracticable to recover any Recoupment Amount based on violation of home country law, the Company
must obtain an opinion of home country counsel, acceptable to the Exchange, that recovery would result in such a
violation, and must provide such opinion to the Exchange; or
iii.
Recovery would likely cause an otherwise tax-qualified retirement plan, under which benefits are broadly available to
employees of the Company, to fail to meet the requirements of 26 U.S.C. 401(a)(13) or 26 U.S.C. 411(a) and regulations
thereunder.
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8.     Non-Exclusivity
The Administrator intends that this Policy will be applied to the fullest extent of the law. Without limitation to any broader or
alternate clawback authorized in any written document with a Covered Person, including the Prior Policy, (i) the Administrator may
require that any employment agreement, equity award agreement, or similar agreement entered into on or after the Adoption Date
shall, as a condition to the grant of any benefit thereunder, require a Covered Person to agree to abide by the terms of this Policy, and
(ii) this Policy will nonetheless apply to Incentive-Based Compensation as required by the Final Rules, whether or not specifically
referenced in those arrangements. Any right of recoupment under this Policy is in addition to, and not in lieu of, any other remedies
or rights of recoupment that may be available to the Company pursuant to the terms of any similar policy in any employment
agreement, equity award agreement, or similar agreement and any other legal remedies or regulations available or applicable to the
Company (including SOX 304). If recovery is required under both SOX 304 and this Policy, any amounts recovered pursuant to
SOX 304 may, in the Administrator’s discretion, be credited toward the amount recovered under this Policy, or vice versa.
9.     No Indemnification
The Company shall not indemnify any Covered Persons against (i) the loss of any Recoupment Amount or any adverse tax
consequences associated with any Recoupment Amount or any recoupment hereunder, or (ii) any claims relating to the Company
enforcement of its rights under this Policy. For the avoidance of doubt, this prohibition on indemnification will also prohibit the
Company from reimbursing or paying any premium or payment of any third-party insurance policy to fund potential recovery
obligations obtained by the Covered Person directly. No Covered Person will seek or retain any such prohibited indemnification or
reimbursement.
Further, the Company shall not enter into any agreement that exempts any Incentive-Based Compensation from the application of
this Policy or that waives the Company’s right to recovery of any Recoupment Amount and this Policy shall supersede any such
agreement (whether entered into before, on or after the Adoption Date).
10.     Covered Person Acknowledgement and Agreement
All Covered Persons subject to this Policy must acknowledge their understanding of, and agreement to comply with, the Policy by
executing the certification attached hereto as Exhibit A, as may be amended. Notwithstanding the foregoing, this Policy will apply
to Covered Persons whether or not any such person executes such certification.
11.     Successors
This Policy shall be binding and enforceable against all Covered Persons and their beneficiaries, heirs, executors, administrators or
other legal representatives and shall inure to the benefit of any successor to the Company.
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12.     Interpretation of Policy
To the extent there is any ambiguity between this Policy and the Final Rules, this Policy shall be interpreted so that it complies with
the Final Rules. If any provision of this Policy, or the application of such provision to any Covered Person or circumstance, shall be
held invalid, the remainder of this Policy, or the application of such provision to Covered Persons or circumstances other than those
as to which it is held invalid, shall not be affected thereby.
In the event any provision of this Policy is inconsistent with any requirement of any Final Rules, the Administrator, in its sole
discretion, shall amend and administer this Policy and bring it into compliance with such rules.
Any determination under this Policy by the Administrator shall be conclusive and binding on all parties, including the applicable
Covered Person. Determinations of the Administrator need not be uniform with respect to Covered Persons or from one payment or
grant to another.
13.     Amendments; Termination
The Administrator may make any amendments to this Policy as required under applicable law, the Final Rules, all other applicable
rules and regulations, or as otherwise determined by the Administrator in its sole discretion.
The Administrator may terminate this Policy at any time.
14.     Definitions
“Administrator” means the Compensation Committee of the Board, or in the absence of a committee of independent directors
responsible for executive compensation decisions, a majority of the independent directors serving on the Board.
“Adoption Date” means September 27, 2023, the date the Policy was adopted by the Board.
“Board” means the Board of Directors of the Company.
“Clawback Measurement Date” is the earlier to occur of:
i.
The date the Board, a committee of the Board, or the officer or officers of the Company authorized to take such action if
Board action is not required, concludes, or reasonably should have concluded, that the Company is required to prepare an
accounting restatement as described in this Policy; or
ii.
The date a court, regulator, or other legally authorized body directs the Company to prepare an accounting restatement as
described in this Policy.
“Clawback Period” means the Company’s three (3) completed fiscal years immediately prior to the Clawback Measurement Date
and any transition period between the last day of the Company’s previous fiscal year end and the first day of its new fiscal year (that
results from a
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change in the Company’s fiscal year) within or immediately following such three (3)-year period; provided that any transition period
between the last day of the Company’s previous fiscal year end and the first day of its new fiscal year that comprises a period of 9 to
12 months will be deemed a completed fiscal year.
“Company” means BILL Holdings, Inc., a Delaware corporation, together with its subsidiaries, or any successor corporation thereto.
“Covered Person” means any Executive Officer (as defined in the Final Rules), including, but not limited to, (i) those persons who
are or have been determined to be “officers” of the Company within the meaning of Section 16 of Rule 16a-1(f) of the rules
promulgated under the Exchange Act, and (ii) “executive officers” of the Company within the meaning of Item 401(b) of
Regulation S-K, Rule 3b-7 promulgated under the Exchange Act, and Rule 405 promulgated under the Securities Act of 1933, as
amended; provided that the Administrator may identify additional employees who shall be treated as Covered Persons for the
purposes of this Policy with prospective effect, in accordance with the Final Rules.
“Exchange” means the New York Stock Exchange or any other national securities exchange or national securities association in the
United States on which the Company has listed its securities for trading.
“Exchange Act” means the Securities Exchange Act of 1934, as amended.
“Final Rules” means the final rules promulgated by the SEC under Section 954 of the Dodd-Frank Act, Rule 10D-1 and Exchange
listing standards, as each may be amended from time to time.
“Financial Reporting Measure” means any measure that is determined and presented in accordance with the accounting principles
used in preparing the Company’s financial statements, and any measure that is derived wholly or in part from such measures. Stock
price and TSR, are also Financial Reporting Measures. A Financial Reporting Measure need not be presented within the Company’s
financial statements or included in a filing with the SEC. Financial reporting measures may include “non-GAAP financial
measures.”
“Incentive-Based Compensation” means compensation that is granted, earned or vested based wholly or in part on the attainment of
any Financial Reporting Measure. Examples of “Incentive Based Compensation” include, but are not limited to: non-equity
incentive plan awards that are earned based wholly or in part on satisfying a Financial Reporting Measure performance goal;
bonuses paid from a “bonus pool,” the size of which is determined based wholly or in part on satisfying a Financial Reporting
Measure performance goal; other cash awards based on satisfaction of a Financial Reporting Measure performance goal; restricted
stock, restricted stock units, performance-based restricted stock units, stock options, and SARs that are granted or become vested
based wholly or in part on satisfying a Financial Reporting Measure goal; and proceeds received upon the sale of shares acquired
through an incentive plan that were granted or vested based wholly or in part on satisfying a Financial Reporting Measure
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goal. “Incentive-Based Compensation” excludes, for example, time-based awards such as stock options or restricted stock units that
are granted or vest solely upon completion of a service period; awards based on nonfinancial strategic or operating metrics such as
the consummation of a merger or achievement of non-financial business goals; service-based retention bonuses; discretionary
compensation; and salary.
Incentive-Based Compensation is deemed “Received” in the Company’s fiscal period during which the relevant Financial Reporting
Measure specified in the Incentive-Based Compensation award is attained, irrespective of whether the payment or grant occurs on a
later date or if there are additional vesting or payment requirements, such as time-based vesting or certification or approval by the
Compensation Committee or Board, that have not yet been satisfied.
“Listing Rule Effective Date” means October 2, 2023, the effective date of the listing standards of the Exchange on which the
Company’s securities are listed.
“Policy” means this Compensation Recovery Policy.
“Prior Policy” means the Company’s pre-existing Compensation Recovery Policy, adopted on October 11, 2021.
“Recoupment Amount” means the amount of Incentive-Based Compensation received by the Covered Person based on the financial
statements prior to the restatement that exceeds the amount such Covered Person would have received had the Incentive-Based
Compensation been determined based on the financial restatement, computed without regard to any taxes paid (i.e., gross of taxes
withheld).
“SARs” means stock appreciation rights.
“SEC” means the U.S. Securities and Exchange Commission.
“SOX 304” means Section 304 of the Sarbanes-Oxley Act of 2002.
“Triggering Event” means any event in which the Company is required to prepare an accounting restatement due to the material
noncompliance of the Company with any financial reporting requirement under the securities laws, including any required
accounting restatement to correct an error in previously issued financial statements that is material to the previously issued financial
statements, or that would result in a material misstatement if the error were corrected in the current period or left uncorrected in the
current period.
“TSR” means total stockholder return.
     Non-Exclusivity
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EXHIBIT A
Certification
I certify that:
1.
I have read and understand the Company’s Compensation Recovery Policy (the “Policy”). I understand that the Company’s Chief
Legal Officer and Vice President, Legal - Corporate are available to answer any questions I have regarding the Policy.
2.
I understand that the Policy applies to all of my existing and future compensation-related agreements with the Company with
respect to Incentive-Based Compensation Received after the Listing Rule Effective Date, whether or not explicitly stated therein.
3.
I agree that notwithstanding the Company’s certificate of incorporation, bylaws, and any agreement I have with the Company,
including any indemnity agreement I have with the Company, I will not be entitled to, and will not seek indemnification from the
Company for, any amounts recovered or recoverable by the Company in accordance with the Policy.
4.
I understand and agree that in the event of a conflict between the Policy and the foregoing agreements and understandings on the
one hand, and any prior, existing or future agreement, arrangement or understanding, whether oral or written, with respect to the
subject matter of the Policy and this Certification, on the other hand, the terms of the Policy and this Certification shall control,
and the terms of this Certification shall supersede any provision of such an agreement, arrangement or understanding to the
extent of such conflict with respect to the subject matter of the Policy and this Certification.
5.
I agree to abide by the terms of the Policy, including, without limitation, by returning any Recoupment Amount to the Company
to the extent required by, and in a manner permitted by, the Policy.
    Signature:                    
    Name:                    
    Title:                    
    Date:                    
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