Caffyns plc Annual Report for the year ended 31 March 2024 Results at a Glance 2024 £’000 2023 £’000 Revenue 262,084 251,426 Underlying EBITDA (see note below and note 4) 4,212 6,955 Underlying (loss)/profit before tax (see note below) (566) 3,140 (Loss)/profit before tax (1,545) 3,090 2024 pence 2023 pence Underlying (deficit)/earnings per share (see note 10) (17.3) 95.1 (Deficit)/earnings per share (44.3) 93.6 Proposed final dividend per Ordinary share 5.0 15.0 Dividend per Ordinary share for the year 10.0 22.5 Note: Underlying results exclude items that have non-trading attributes due to their size, nature or incidence. Non-underlying items for the year totalled a charge of £979,000 (2023: £50,000) and are detailed in note 3 to these consolidated financial statements. Underlying EBITDA of £4,212,000 (2023: £6,955,000) represents operating profit before non-underlying items of £2,114,000 (2023: £4,827,000) adding back depreciation and amortisation of £2,098,000 (2023: £2,128,000). Contents Our Business Results at a Glance 1 Operational and Business Review 2 Strategic Report 7 Governance Board of Directors 20 Chairman’s Statement on Corporate Governance 21 Directors’ Remuneration Report 28 Report of the Directors 42 Directors’ Responsibilities Statement 46 Financials Report of the Independent Auditor 47 Income Statement 54 Statement of Comprehensive Income 55 Statement of Financial Position 56 Statement of Changes in Equity 57 Cash Flow Statement 58 Material Accounting Policies 59 Notes to the Financial Statements 65 Other Information Five-year Review 92 Visit us online www.caffyns.co.uk Caffyns plc Annual Report 2024 Overview £262.1m 5% Revenue (£’000) Revenue up 4% to £262.1 million (2023: £251.4 million) New car unit deliveries up by 5% 262,084 251,426 223,928 165,085 195,787 20 21 22 23 24 2% £28.5m Underlying (LBT)/PBT (£’000) Used car unit sales up by 2% Aftersales revenues up by 5% to £28.5 million (2023: £27.0 million) (566) 3,140 4,574 1,876 251 20 21 22 23 24 £(0.6)m 5.0p Underlying EBITDA (£’000) Underlying loss before tax of £0.6 million (2023: profit of £3.1 million) Final dividend of 5.0 pence per Ordinary share (2023: 15.0 pence per Ordinary share) 4,212 6,955 7,712 5,124 3,428 20 21 22 23 24 £11.3m £10.7m Underlying earnings/ (deficit) per ordinary share (pence) (17.3) 95.1 117 66 (4.9) 20 21 22 23 24 Net bank borrowings at 31 March 2024 of £11.3 million (2023: £8.1 million), as disclosed in note 22 Property portfolio valuation at 31 March 2024 showed a reduced surplus to net book value of £10.7 million (2023: £11.5 million) due to a general softening in the commercial property market. This surplus is not recognised in these accounts. 1 www.caffyns.co.uk Our Business Financials Governance Other information Stock code CFYN Summary Turnover in the financial year ended 31 March 2024 (the “year”) increased by 4% to £262.1 million (2023: £251.4 million) as trading for new cars and aftersales remained robust. However, the used car market suffered a significant price correction in the final calendar quarter of 2023, which had a very detrimental impact on our second half performance. The challenges to profitability faced by the Company, and, indeed, the wider motor retail sector, from an overall weakening in the trading environment, which resulted in a reduction of £1.9 million in gross profits. With interest rates and energy costs at elevated levels, and with inflationary pressures on the cost base remaining high, the Company recorded a loss for the year. Underlying operating profits reduced to £2.1 million (2023: £4.8 million), with an underlying loss before tax of £0.6 million for the year compared to an underlying profit of £3.1 million in the prior year. Statutory losses before tax for the year were £1.5 million (2023: profits of £3.1 million). In addition to the trading losses incurred in the year, the Company incurred certain non‑underlying costs, primarily associated with the financing and service costs of its defined‑benefit pension scheme and from property impairment charges. Actuarial adjustments arising on its defined‑benefit pension scheme have been taken direct to reserves. Basic losses per share for the year were 44.3 pence (2023: earnings of 93.6 pence). Underlying losses per share for the year were 17.3 pence (2023: earnings of 95.1 pence). The Company’s defined benefit pension scheme deficit, calculated in accordance with the requirements of IAS 19 Pensions, increased to £10.0 million at 31 March 2024 (2023: £8.8 million). The investment performance of the scheme’s investments was adversely affected during the year by volatile market movements. The Company continues to own all but two of the freeholds of the dealership premises from which it operates, and this provides the dual strengths of a strong asset base and minimal exposure to rent reviews. The board declared an interim dividend of 5.0 pence per Ordinary share (2023: 7.5 pence), which was paid in January 2024. Although the financial performance of the Company in the second half of the financial year worsened and was loss making, the board remains confident in the prospects of the Company and declared a final dividend for the year of 5.0 pence per Ordinary share (2023: 15.0 pence). Net bank borrowings at 31 March 2024 were £11.3 million (2023: £8.1 million), which equated to gearing of 39% (2023: 26%). “Although the financial performance of the Company in the second half of the financial year worsened and was loss-making, the board remains confident in the prospects of the Company and declared a final dividend for the year of 5.0 pence per Ordinary share.” 2 Caffyns plc Annual Report 2024 Operational and Business Review New and used car sales The Company’s total revenues increased by £10.7 million over the previous year, of which £9.4 million arose from the sale of new and used cars. Total UK new car registrations in the year increased by 16% to 1.95 million as the major car manufacturers were able to lift new car production levels. However, the conflict in Ukraine continued to place strains on supply chains and the growing cost-of-living pressures have made customers more careful of discretionary spending. Within this total, new car registrations in the private and small business sector, in which we principally operate, actually fell by 3%. Our own retail new car deliveries rose by 5%, a better outcome than for the comparable motor retail sector. Our volume of used cars sales rose in the year by 2%. Although not a perfect match, used car data from the Society of Motor Manufacturers and Traders showed the number of used cars being transacted in the UK rose by 5% in the 2023 calendar year. Our performance in the year was held back by falling volumes at our Motorstore non- franchised businesses in Ashford and Lewes. The used car market suffered a significant price correction in the final quarter of 2023 and, as a result, our unit margins in the year fell significantly from their level in the prior year. Lower volumes of new car registrations over the last four years have also reduced the number of less than three-year-old used cars available in the market. In recognition of this scarcity, procedures have been strengthened to broaden our sources for replenishing inventory but the sourcing of good-quality, well-priced used cars remains very challenging. Great efforts have been made over the last twelve months to further enhance and develop our omni-channel used car offering for our customers, which allows customers to interact with us in the way that suits them best, from the traditional showroom discussion through to a fully online sales process, and any combination in between. We continue to see our used car offering providing a major opportunity for stronger growth. With market conditions volatile, we continue to actively monitor and control used car stock turn and yield. The number of used cars sold in the year, again, exceeded the number of new cars sold, although by a reduced multiple than in the prior year. Aftersales Our aftersales business performed well during the year with service revenues rising by 4%. We continue to place great emphasis on our customer retention programmes and in growing sales of service plans. Our parts business also reported higher sales, up by 6% from the previous year. Our people I am very grateful for the dedication of our employees and their efforts throughout the year to provide our customers with a first-class experience. The Company benefits from a dedicated workforce with more than a quarter of employees having more than ten years’ service. As a result of their hard work and professionalism, the business remains in a strong position in the competitive retail environment in which we operate, and we continue to be an employer of choice in Kent and Sussex. The Company has a long tradition of investing in apprenticeship programmes. Despite the pressures on the business, we have kept our apprenticeship numbers at a high level and continue to see the benefits flow through the business as more apprentices complete their training. Due to our apprentice numbers, we continued to fully utilise our apprenticeship levy payments within the stipulated time limits. We remain firmly committed to the long-term benefits of apprenticeships and our recruitment programme continues with the aim of maintaining a healthy complement in the current year, which will assist the Company to continue to grow. 3 www.caffyns.co.uk Stock code CFYN Our Business Financials Governance Other information Operations Our Audi businesses produced a satisfactory financial performance in the year, although with profits much reduced from the prior year. The franchise continues to be boosted by the strength of the brand, the excellent model range and exciting new products. Our Volkswagen businesses underperformed in the year, partly as a result of operational issues at one of our four dealerships, but also due to supply constraints on certain new car model ranges. However, the manufacturer is the market leader in the UK and we expect a markedly improved financial performance in the coming year. Our Volvo businesses had a transitional year, with our Worthing business being redeveloped and the manufacturer moving from supplying cars to its dealer network under the traditional wholesale transactional model to an agency model where the manufacturer sells direct to the consumer whilst the dealer facilitates delivery of the car. This transition has presented a number of challenges to both the manufacturer and the dealer network, many of which remain as work in progress. However, the brand enjoys an excellent model range of cars, which continue to be positively received by customers. Our combined SEAT/Skoda businesses continued to perform satisfactorily, despite a lack of availability of new car product, and will be boosted in the coming year by the addition of the CUPRA brand to our dealership in Tunbridge Wells. Our MG business in Ashford, which opened in the summer of 2021, moved into its third year of operation. The business was able to generate significant growth in the year, reflecting the increasing market share of the brand, and performed well. Our Vauxhall business in Ashford underperformed in the year. However, Stellantis, its parent company, have publicly announced plans to restructure and slim down their dealer networks, of which we will be a part, so we anticipate a brighter future for this brand. The performance of our two Lotus businesses, in Ashford and Lewes, continued to be constrained by a lack of new car product in the year, although recent delivery levels of the Emera and Eletre models have shown signs of improvement. Trading at Caffyns Motorstore, our used car businesses in Ashford and Lewes, remained subdued as the business struggled to source high‑quality used cars. However, the concept continues to be well received by our customers, who particularly value the Caffyns brand. Group-wide projects We remain focused on generating further improvements in the levels of used car sales, used car finance income and service labour sales. These three areas will be key to achieving increases in profitability in the coming years. In addition, we continue to make very good progress utilising technology to enhance customers’ experience throughout their buying journey, as well as improving our aftersales retention. Zero-emission vehicle (“ZEV”) targets With effect from 1 January 2024, the Government announced that vehicle manufacturers will be required to meet annual minimum registration targets for ZEV cars, with the target for the 2024 calendar year set at 22% of registrations. Failure to achieve the set target would result in potential financial penalties being levied on the manufacturer. Registrations of ZEV cars in the first calendar quarter of 2024 amounted to 16% of the market, some way below the stipulated minimum of 22%. However, the manufacturers that we represent are placed to meet the challenges of the transition to zero-emission vehicles. Climate-related emissions The board is acutely aware of the impact that the Company’s operations have on the environment, its responsibility to minimise these wherever possible, and to supporting the Government’s efforts to transition towards net-zero carbon emissions. To assist with this process, an Environmental, Sustainability and Efficiency Committee, headed by a senior operational manager who reports directly to the Chief Executive, operated during the year, with the remit of scrutinising and reducing the Company’s energy usage. The Committee was able to achieve year‑on‑year savings in electricity and gas usage of some 5% in the 2023 calendar year. Investments were made in the year to improve the efficiency of lighting and heating equipment, and further energy savings are expected in future periods. 4 Caffyns plc Annual Report 2024 Operational and Business Review continued Property We operate, primarily, from freehold sites, which provides additional stability to our business model. As in previous years, our freehold premises were valued at the balance sheet date by chartered surveyors CBRE Limited, based on an existing use valuation. The excess of the valuation over net book value of our freehold properties at 31 March 2024 was £10.7 million (2023: £11.5 million). The reduction in the valuation in the year reflected the general softening of the commercial property market, which also necessitated impairment charges in the year of £0.6 million (2023: £Nil). In accordance with our accounting policies, this surplus of £10.7 million has not been incorporated into our accounts. During the year, we incurred capital expenditure of £2.6 million (2023: £0.9 million). This, primarily, reflected the redevelopment of our Volvo premises in Worthing to the manufacturer’s latest standards, along with replacement spend on existing assets and further installations of electric charging points. The board is progressing the sale process of our freehold premises in Lewes, which is currently being utilised for Lotus Sussex and Motorstore Performance, as well as being partially tenanted. Completion of this process will be dependent, among other matters, on the agreement of mutually acceptable terms with certain prospective purchasers. The board expects further progress towards a sale in the coming year. Due to the uncertainty of a successful outcome, the property has continued to be shown as an investment property on the Company’s balance sheet. The Company operates two of its franchised businesses from leased premises as well as having two leased vehicle storage compounds, which are shown on the balance sheet as right-of-use assets. During the year, the lease for one of those premises was extended for a further five years. As a result, the valuation of that lease increased by £0.4 million, equal and opposite to an increase in its lease liability. Bank facilities and borrowings The Company’s banking facilities with HSBC comprise a term loan, originally of £7.5 million, repayable by instalments over a twenty-year period to 2038 and a revolving credit facility of £6.0 million, both of which will next come up for their periodic review in March 2026. HSBC also provides an overdraft facility of £3.5 million, reviewed annually. The Company continues to enjoy a supportive relationship with HSBC. In addition to its facilities with HSBC, the Company also has a revolving credit facility of £4.0 million provided by Volkswagen Bank, reviewed annually. During the year, the final repayment instalment was made to clear a term loan with Volkswagen Bank, originally of £5.0 million. The term loan and revolving credit facilities provided by HSBC include certain covenant tests, covering interest, borrowing and security levels. The covenant test relating to security levels were passed at 31 March 2024. In the light of the underlying trading losses incurred in the year and, prior to the year end, HSBC agreed to waive the covenant tests covering interest and borrowing levels. For the coming year, a new covenant test has been introduced, which will require the Company to achieve certain EBITDA hurdles in the coming financial year. The existing covenant tests relating to interest and borrowing levels will then be reapplied with effect from 30 June 2025. Any failure of a covenant test could result, at the option of HSBC, in the borrowing becoming repayable on demand. During the year, cash generated by operating activities was £0.1 million (2023: £4.2 million), reflecting the challenging trading conditions in the year. Changes in net working capital were minimal, although inventories and payables both increased as levels of new cars held on consignment from manufacturers continued to return to more normal levels. Other significant cash movements in the year included capital expenditure of £2.6 million (2023: £0.9 million), repayment of bank term loans of £0.9 million (2023: £0.9 million) and dividends paid to shareholders of £0.5 million (2023: £0.6 million). Cash balances held at 31 March 2024 were £0.4 million, a reduction of £3.8 million from the previous year end. Bank borrowings, net of cash balances, at 31 March 2024 were £11.3 million (2023: £8.1 million) and, as a proportion of shareholders’ funds at 31 March 2024, were 39% (2023: 26%). This increase in gearing level reflected cash absorbed by operating activities combined with a high requirement for capital expenditure in the year and an adverse movement in the deficit for the Company’s defined-benefit pension scheme. In addition to the year-end cash balances available, but undrawn, banking facilities with HSBC and Volkswagen Bank at 31 March 2024 were £7.5 million (2023: £7.5 million). Taxation The year produced a tax credit of £0.3 million against losses incurred (2023: charge of £0.6 million). The effective tax rate for the year was higher than the standard rate of corporation tax in force for the year of 25% due to the effect of items disallowable for corporation tax and from the change to the rate of corporation tax in the prior year. The Company has outstanding trading losses of £1.3 million (2023: £Nil) available for relief against profits in future accounting periods. There are no capital losses awaiting relief. Capital gains which remain unrealised, where potentially taxable gains arising from the sale of properties and goodwill have been rolled over into replacement assets, amounted to £5.9 million (2023: £6.8 million), which could equate to a future potential tax liability of £1.5 million (2023: £1.7 million). The Company was unable to utilise any of its Advanced Corporation Tax in the year, leaving an unchanged amount carried forward to future trading periods of £0.3 million (2023: £0.3 million). 5 www.caffyns.co.uk Stock code CFYN Our Business Financials Governance Other information Pension scheme The Company’s defined benefit scheme was closed to future accrual in 2010. The board has little control over the key assumptions in the valuation calculations as required by accounting standards and movements in yields of gilts and bonds can have a significant impact on the net funding position of the scheme. At 31 March 2024, the deficit of the scheme was £10.0 million (2023: £8.8 million). The deficit, net of deferred tax, was £7.5 million (2023: £6.6 million). The investment performance of the scheme’s asset was adversely affected during the year by volatile market movements. The Scheme operates with a fiduciary manager and the board, together with the independent pension fund trustees, continues to review options to reduce the cost of operation and its deficit. Actions that could further reduce the risk profile of the assets and, more closely, match the nature of the Scheme’s assets to its liabilities continue to be considered. The pension cost under IAS 19 is charged as a non-underlying cost and amounted to £0.4 million in the year (2023: £0.1 million). The latest triennial valuation, as at 31 March 2023, remains ongoing. Therefore, the most recent completed triennial valuation of the Scheme was as at 31 March 2020, which was formally submitted to the Pensions Regulator in June 2021. A recovery plan to address the Scheme deficit identified from this triennial valuation was agreed with the trustees under which the annual recovery plan payment was set at a base level of £0.75 million for the year ended 31 March 2022, along with an additional one-off contribution of £1.0 million, which was paid in the prior year. The recurring annual recovery plan payment for each subsequent year thereafter would then increase by 2.25%, until superseded by any future new recovery plan to be agreed between the Company and the trustees. In accordance with the recovery plan, the Company made deficit reduction contributions into the Scheme, during the year, of £0.8 million (2023: £1.8 million). A revised recovery plan to deal with the Scheme’s deficit position is being negotiated with the Scheme’s trustees and this, and the formal triennial actuarial valuation of the Scheme as at 31 March 2023, need to be agreed with the trustees and submitted to the Pensions Regulator by 30 June 2024. The Board remains confident of meeting this submission deadline. Dividend The board declared an interim dividend of 5.0 pence per Ordinary share (2023: 7.5 pence), which was paid in January 2024. Although the financial performance of the Company in the second half of the financial year worsened and was loss making, the board remains confident in the prospects of the Company and declared a final dividend for the year of 5.0 pence per Ordinary share (2023: 15.0 pence). This will be paid on 9 August 2024 to shareholders on the register at close of business on 12 July 2024. The Ordinary shares will be marked ex-dividend on 11 July 2024. Strategy Our continuing strategy is to focus on growing our loyal customer base through representing premium and premium-volume franchises, maximising opportunities for premium used cars and delivering an excellent after sales service. We recognise that we operate in a rapidly changing environment and continue to carefully monitor the appropriateness of this strategy. We continue to seek opportunities to invest in the future growth of our business. We are concentrating on business opportunities in stronger sectors to deliver higher returns from fewer, but bigger, sites. We continue to seek to deliver performance improvement, in particular in our used car and aftersales operations, and to enhance both the purchasing and aftersales experience for our customers. Annual General Meeting The Annual General Meeting will be held on 1 August 2024 and will be an open meeting, to which shareholders will be invited to attend in person. Outlook The Company has a strong new car forward-order book, but trading conditions in the early part of the current financial year have remained challenging, with inflationary pressures and high interest rates continuing to impact on our cost base, and on our customers’ confidence levels. The current financial year will see certain manufacturers continue their transition to new agency arrangements for their dealer networks, which may result in some short-term disruption to the market. Enquiry rates from retail customers for electric cars continue to remain subdued. However, our manufacturers are well placed for the future with a pipeline of market-leading electric new car products due to come to market over the next few years. Our businesses enjoy an exceptional workforce who represent excellent brands. We also continue to enjoy supportive relationships with our banking partners, HSBC and Volkswagen Bank, with undrawn facilities of £7.5 million. The balance sheet is appropriately funded and our freehold property portfolio is a source of stability. We remain confident in the prospects of the Company and are ready to benefit from future business opportunities. S G M Caffyn Chief Executive 6 June 2024 “We remain confident in the prospects of the Company and are ready to benefit from future business opportunities.” 6 Caffyns plc Annual Report 2024 Operational and Business Review continued Business model Caffyns is one of the leading motor retail and aftersales companies in the south-east of England. The Company’s principal activities are the sale and maintenance of motor vehicles. The Operational and Business Review, which forms part of the Strategic Report, principally covers the development and performance of the business and the external environment and is set out on pages 2 to 6. The main Key Performance Indicators are: Financial 2024 2023 Revenue (£ million) 262.08 251.43 Underlying EBITDA (£ million) – see note 4 4.21 6.96 (Loss)/profit for the year before tax (£ million) (1.55) 3.09 Underlying (deficit)/earnings per share (pence) (17.3) 95.1 (Deficit)/earnings per share (pence) (44.3) 93.6 Bank overdrafts and loans (net of cash in hand balances) (£ million) 11.31 8.09 Gearing (%) 39.4 25.6 Note: Underlying results exclude items that have non-trading attributes due to their size, nature or incidence and are detailed in note 3 to the Financial Statements. Other and non-financial 2024 2023 UK new car market – total registrations (million) 1.95 1.69 UK new car market – retail and small business sector registrations (million) 0.84 0.87 Caffyns new car unit sales (‘000) 5.53 5.29 Caffyns used car unit sales (‘000) 5.66 5.53 Caffyns aftersales revenues (excluding internal sales) (£ million) 21.43 20.49 Company employees (full-time equivalents) 414 402 Source of UK market registrations: Society of Motor Manufacturers and Traders (“SMMT”). Business performance New and used cars Our new unit deliveries increased by 5% in the year, against a challenging economic background. Although total UK new car registrations rose by 16% over the twelve-month period, within this, the private and small business sector, to which we have most exposure, fell by 3%. New car registrations to the fleet market in the year rose significantly, by 35%. Overall, we were satisfied with the level of new car deliveries achieved for the year. Our used unit sales also increased by 2%, despite a reduction in cars sold through our Motorstore non-franchised used car businesses. Transaction data released by the Society of Motor Manufacturers and Traders reported nationwide used car transactions were up by 5% for the 2023 calendar year. Aftersales Over recent years, new car registration levels have been adversely impacted by several factors, from changes in emissions regulations in 2018 and 2019, the covid-19 pandemic in 2020 and 2021, and the disruptions caused to manufacturers’ production levels from the global shortage of semiconductors since 2020. This has acted to significantly reduce the number of one to three-year-old cars in circulation. Despite these factors, aftersales revenues rose in the year by 5%, aided by further enhancements to our aftersales marketing and retention procedures, which continue to benefit this area of the business. EBITDA EBITDA saw a substantial reduction during the year despite positive trading across both new car sales and aftersales. The used car market suffered a significant price correction in the final quarter of 2023, which adversely affected profits from used car trading. In addition, very high levels of gas and electricity prices, along with increases to business rates, resulted in significantly higher costs, which adversely impacted EBITDA in the year. Business strategy The Company continues to focus on the premium and premium-volume market where it believes that there is greater scope to deliver stronger sales, profits and returns. Representation is held for a strong portfolio of nine franchises being Audi, CUPRA, Lotus, MG, SEAT, Skoda, Vauxhall, Volkswagen and Volvo. We generally operate from our own freehold properties, which we believe offers better long-term returns and greater flexibility. Proceeds from disposals of properties are generally reinvested in the Company’s operations. 7 www.caffyns.co.uk Stock code CFYN Our Business Financials Governance Other information Strategic Report Corporate social responsibility, community issues, human rights and diversity Caffyns has a long-standing Corporate and Social Responsibility agenda, including its approach to its employees, the environment, health and safety, and the communities in which it operates. We are also conscious of human rights issues within the Company and the key area that would impact our business would be via our supply chain. Our supply chain is predominantly the major international motor manufacturers who also take these issues very seriously. The UK Corporate Governance Code includes a recommendation that boards should consider the benefits of diversity, including gender, when making board appointments. The board recognises the importance of gender balance and the important requirement to ensure that there is an appropriate range of experience, balance of skills and background on the board. We will continue to make changes to the composition of the board, irrespective of gender or any form of discrimination, so that the best candidate is appointed. The Company does not comply with the Listing Rule on diversity as less than 40% of the directors are women, as neither of the posts of Chair, Chief Executive, Senior Independent Director nor Finance Director are held by a woman, and as at least one individual on the board of directors should be from a minority ethnic background. There are no vacant board positions, with the last appointment having been made in June 2019. The board will remain mindful of its responsibilities under Listing Rules as and when future appointments are made. Number of board members Percentage of the board Number of senior positions on the board Number in executive management Percentage of executive management Men 5 83% 4 9 90% Women 1 17% – 1 10% 6 100% 4 10 100% Number of board members Percentage of the board Number of senior positions on the board Number in executive management Percentage of executive management White British or Other White 6 100% 4 10 100% Mixed/Multiple Ethnic Groups – – – – – Asian/Asian British – – – – – Black/African/Caribbean/Black British – – – – – Other ethnic group, including Arab – – – – – 6 100% 4 10 100% Executive Management represents an Operations Board, which is attended by the three executive board directors and ten senior operational management employees, and there are no vacant positions. The Company seeks to promote talent from within, whenever that is possible. The average employment tenure of these senior operational management employees is 23 years, with the most recent external appointment being in 2012. The individuals who constitute the tables above self-identified as to their gender and ethnicity. The Company does not ask about, nor record, the ethnicity of its general workforce. The table on the right gives the total number of our employees in each category, by gender, at 31 March 2024. Female Male Total Director 1 5 6 Executive management 1 9 10 All other employees 96 343 439 Employees We recognise that our people are our key asset and are responsible for delivering our strategy. We continue to invest in an enhanced training and development programme, with support from our manufacturer partners. The positive approach shown by our employees throughout the Company’s businesses has been key to our success. Employees are encouraged to discuss with management factors affecting the Company and any other matters that they are concerned about. In addition, the board takes account of employees’ interests when making decisions. We have an HR director who has day-to-day responsibility for employee welfare. Suggestions from employees aimed at improving the Company’s performance are welcomed. Good performance from employees is recognised every four months by their peer group, who nominate employees for awards and formal Company-wide recognition. A significant number of employees are remunerated partly by profit-related bonus schemes. 8 Caffyns plc Annual Report 2024 Strategic Report continued We have a dedicated Company intranet which keeps employees up to date with company developments and activities. This platform also includes the Company’s policies and procedures. Long service awards were made during the year to those staff with 25 years’ continuous service. All employment policies remain compliant with current legislation. It is our policy to encourage career development for all employees and to help staff achieve job satisfaction and increase their personal motivation. We support the recruitment of disabled people wherever possible. Priority is given to those who become disabled during their employment. It is our policy, wherever practicable, to provide continuing employment under normal terms and conditions and to provide training, career development and promotion wherever appropriate. Employment by the Company is offered on the basis of the person’s ability to work and not on the basis of race, individual characteristics or political opinion. We have continued to recruit to our apprenticeship programme, and we are seeing the benefits of this investment. We look to further recruit both apprentices and others across the Company’s businesses as we continue to grow. Principal risks and uncertainties Risk is an accepted part of doing business and the Company has a risk assessment process that facilitates the identification and mitigation of risk. Whilst the risk factors listed below could cause our actual future results to differ materially from expected results, other factors could also adversely affect the Company and they should, therefore, not be considered to be a complete set of all potential risks and uncertainties. The risk factors should be considered alongside the statement on internal control and risk management included in the Statement on Corporate Governance on page 26 and those in note 22 to the financial statements. Principal risks Potential impact/material risk Key controls and mitigating factors Business conditions and the UK economy The profitability of the Company could be adversely affected by a worsening of general economic conditions in the United Kingdom, where all of its business is transacted. Other relevant factors would include a pandemic-level infection, interest rates, unemployment, fuel prices, inflation, indirect taxation, the availability and cost of credit and other factors that could affect the level of consumer confidence. Monitoring of key macroeconomic indicators against internal performance leads to the anticipation of, and mitigation for, expected volatilities. The Company is not responsible for the importation of new cars into the UK and is not exposed to border frictions. Conflicts in Ukraine, Yemen and Gaza The conflicts in Ukraine, Yemen and Gaza continue to be a source of volatility in energy prices, particularly for gas, as well as placing additional strain on manufacturers’ parts supply chains. A sustained period of high energy prices would have an effect on the Company’s cost base and profitability, whilst disrupted supply chains could adversely impact the receipt of an adequate supply of new cars from the manufacturers that the Company represents. Whilst currently confined to Ukrainian territory, the future progress of this particular conflict is highly unpredictable and could spread to other territories. The Company purchases its electricity and gas under long-term fixed priced contracts, shielding it from short- term movements in market prices. The Company’s current fixed-price contracts for gas and electricity expire in September 2024. The Company represents a diversified range of car manufacturers, diluting its exposure to supply chain issues. Vehicle manufacturer dependencies Caffyns operates franchised motor dealerships. These franchises are awarded to the Company by the vehicle manufacturers. For ongoing business, the Company holds franchise agreements for its dealership operations. These agreements can be terminated by giving two years’ notice, or less in the event of a serious unremedied breach including continued underperformance. The Company is not aware of any existing breaches of these agreements. Diversification through representing multiple marques reduces the potential dependency on any single manufacturer. Revenue streams from other activities (aftersales and used cars) prevent over- reliance on new car sales. 9 www.caffyns.co.uk Stock code CFYN Our Business Financials Governance Other information Principal risks Potential impact/material risk Key controls and mitigating factors Vehicle manufacturer marketing programmes Vehicle manufacturers provide a wide variety of marketing programmes, which are used to promote new vehicle sales. A withdrawal or reduction in these programmes would have an adverse impact on our business. By representing multiple marques, the Company believes that this diversity reduces the potential impact on the Company. In addition, the Company continues to develop its own marketing initiatives. Used car prices The value of our used car inventory could decline significantly if market prices were to quickly fall. A large proportion of our business comprises used car sales and such declines could have a material impact through reduced profits on sales and write-downs in the value of inventories. Close monitoring of the ageing of vehicle inventories and a firm policy of inventory management help to mitigate this risk. Any impact is also mitigated by revenue streams being balanced between aftersales, new car and used car sales. Transition to electric vehicle powertrains Government announcements have indicated that solus petrol and diesel powertrains will no longer be permitted in new vehicles sold after 2035. This change may result in disruption to the supply and demand for new cars in the run up to 2035, and to the used car market. Ensuring that our premises are developed to be able to adapt to the expected future shift towards battery-electric vehicles and that our representation of manufacturers is broad based to spread risk. Aftersales revenues The maintenance of battery-electric propulsion systems is expected to be less labour intensive and to require fewer replacements parts, in comparison to an equivalent petrol or diesel-powered engine. As a result, aftersales revenues are likely to fall in coming years as the transition to battery-electric vehicles accelerates. Careful control of the cost base of aftersales departments to ensure that costs remain commensurate with the levels of available revenues and more active upselling to ensure that revenue per vehicle is maximised. Environmental legislation The transition to new battery-electric propulsion systems will pose risks to the business from a number of sources: additional investment required in providing an adequate charging infrastructure; lower demand for petrol and diesel-powered vehicles, potentially impacting on residual values; and space constraints for when potentially faulty battery-electric vehicles need to be quarantined, prior to repair. Representation of multiple marques reduces the potential dependency on any single manufacturer. Early installation of charging infrastructure minimises the likely necessity of installing additional electrical supply infrastructure. Liquidity and financing Liquidity and financing risks relate to our ability to pay for goods and services enabling us to trade. Our principal sources of finance are from our bankers by way of committed borrowing facilities, from manufacturers to fund the purchases of inventories, and trade credit from our suppliers. A withdrawal of facilities, or failure to renew them when due, could lead to a significant reduction in the trading capability of the Company. We work closely with providers of finance to help reduce this risk by managing expectations of trading results and utilisation of facilities. The status of our bank facilities is set out in note 22. These negotiated facilities provide sufficient liquidity and funding. We do not presently hedge against interest rate movements, but the position is kept under regular review. Regulatory compliance The Company is subject to regulatory compliance risk, which could arise from a failure to comply fully with the laws, regulations or codes applicable. Non-compliance could lead to fines, cessation of certain business activities or public reprimand. The direction of new regulatory policy is monitored through close contact with relevant trade and representative bodies, and these are carefully considered when developing strategy. 10 Caffyns plc Annual Report 2024 Strategic Report continued Principal risks Potential impact/material risk Key controls and mitigating factors Information systems The Company is dependent upon certain business-critical systems, which, if interrupted for any considerable length of time, could have a material effect on the efficient running of our businesses. A series of contingency plans are in place that would enable the resumption of operations within a short space of time, thus mitigating the likelihood of material loss. Competition Caffyns competes with other franchised vehicle dealerships, private buyers and sellers, internet-based dealers, independent service and repair shops and manufacturers who have entered the retail market. The sale of new and used cars, the performance of warranty repairs, routine maintenance business and the supply of spare parts operate in highly competitive markets. The principal competitive factors are price, reputation, customer service and knowledge of a manufacturer’s brands and models. We also compete with funders who finance customers’ car purchases directly. We regularly monitor our competitors’ activities and seek to price our products competitively, optimise customer service, efficiently utilise our customer database and fully understand our manufacturers’ brands and products. The distribution and sale of vehicles Sales agreements are granted by manufacturers based on standards, but agreements are restricted to areas of influence granted by manufacturers, who also determine choice of partner, enabling them to restrict entry into the franchise or the number of outlets any one dealer can hold. Aftersales agreements are legislated by a Block Exemption, dictating that aftersales businesses that meet a manufacturer’s qualitative standards criteria have an entitlement to represent that brand’s aftersales service and parts franchise. By continuing to focus on providing excellent customer facilities, excellent customer service and by providing high- level representation for the Company’s manufacturer partners, current business relationships will be maintained, providing opportunities for selective growth. Pension scheme Caffyns operates a defined benefit pension scheme, which was closed to new entrants in 2006 and closed to future accrual in 2010. The scheme relies on achieving satisfactory investment returns sufficient to meet the present value of the accrued liabilities. Reduced investment returns or higher liabilities due to increased mortality rates and/or continuing record low interest rates could adversely affect the surplus or deficit of the scheme and may result in increased cash contributions in future. The Company reviews the position of the defined benefit pension scheme through regular meetings of a Pensions sub-committee, chaired by the Chairman of the Remuneration Committee. The Company continues to review possible options to mitigate the risk of underlying volatility causing an increase in the deficit. Political uncertainties The requirement for a general election in the United Kingdom in the coming year, alongside numerous global developments, such as the conflicts in Ukraine, Yemen and Gaza, means that a degree of uncertainty exists in the economic outlook. We believe the main risks to arise relate to consumer confidence, new car production levels, the potential impact that sterling/euro exchange rates may have on vehicle pricing, and the possible imposition of tariffs and/or restrictions on the imports of cars and parts into the United Kingdom. We continue to focus on delivering an excellent service to new and existing customers, giving confidence in our operations and building a strong loyal base, and to maintaining our close working relationship with our nine manufacturers. 11 www.caffyns.co.uk Stock code CFYN Our Business Financials Governance Other information Environment and climate change The Taskforce on Climate-related Financial Disclosures (“TCFD”) has published four “pillars” relating to disclosures, categorised under the headings of Governance, Strategy, Risk Management and Metrics and Targets. This Annual Report contains certain of the recommended disclosures, although constraints on available resources mean that we are still in the early stages of this journey and that more time will be required to allow for a full consideration of the issues and outcomes. Regulatory guidance continues to emerge in this area, which will be considered as part of our remaining work. We expect to be able to widen our disclosures in future Annual Reports. In accordance with Listing Rule 9.8.6R(8), we have disclosed in the tables below certain climate-related financial disclosures aligned to the four “pillars” listed above and the eleven recommended disclosures contained within the TCFD additional guidance (Implementing the Recommendations of the Task Force on Climate-Related Financial Disclosures (2021 TCFD Annex)). For each of the recommended disclosures we have laid out whether our disclosures, are fully or partial compliant, or non-compliant with the recommendations of the TCFD and the future steps planned to be taken to ensure our disclosures are compliant in the future, including relevant timeframes. At 31 March 2024, the Company considers that it is fully compliant for the disclosures required for both recommendations under Governance, is compliant for one of the three recommendations under Strategy, but is non-compliant for two of the recommendations. Compliance has been achieved for all recommendations under Risk Management. For Metrics and Targets, partial compliance has been achieved for two recommendations, whilst the Company remains non-compliant for the remaining recommendation. The recommendations, for which the Company is currently unable to be fully compliant, require more time before full implementation can be achieved. It is expected that full implementation of these TCFD recommendations will require up to a further three years, except for the measurement of Scope 3 emissions where no time frame can currently be determined, as further clarity is required to identify which emissions would be applicable for the Company to have to measure. For the four “pillars” relating to disclosures, the Company’s current position is as follows: Recommended disclosures Summary of progress Disclosure compliance GOVERNANCE RECOMMENDATION Disclosure of the board’s governance around climate-related risks and opportunities a) Describe the board’s oversight of climate-related risks and opportunities The board of directors retains ultimate responsibility for the Company’s environmental policies and for seeking to minimise the effect of our operations on the environment. This includes the development of principles and approaches to protecting the environment to the extent that we are able, minimising the environmental impact of our business and providing a framework to manage climate-related risks. Through the establishment of an Environmental, Sustainability and Efficiency Committee (see below) the climate-related risks and opportunities relevant to the Company have been identified. The Board receives climate-related energy consumption reports from management on a monthly basis throughout the year and can use the Environmental, Sustainability and Efficiency Committee as a conduit to both receive climate-based information and disseminate guidance and instructions to branch-based management. During the year, the board formally accepted oversight of climate-related issues. Compliant. b) Describe management’s role in assessing and managing climate-related risks and opportunities In August 2022, an Environmental, Sustainability and Efficiency Committee was established under the leadership of a senior manager to assist with the process of identifying climate-related risks and opportunities and to review the company’s environmental footprint, including its energy usage. The Committee aims to meet twice each year. The risks and opportunities identified and agreed are set out later in this report on pages 15 and 16. This Committee reports directly to the Chief Executive, who then reports on its work to the board. Since its implementation, the Committee has also identified and implemented several energy-saving measures and continues to develop plans for further reductions, which are expected to yield results in the next reporting period. The board continues to consider whether any external assistance would be beneficial to review and quantify our carbon emissions. Compliant. 12 Caffyns plc Annual Report 2024 Strategic Report continued Recommended disclosures Summary of progress Disclosure compliance STRATEGY RECOMMENDATION Disclosure of the actual and potential impacts of climate-related risks and opportunities on the Company’s business, strategy and financial planning, where such information is material a) Describe the climate-related risks and opportunities the organisation has faced over the short, medium and long term. The actual and potential impacts from climate change are described on pages 15 and 16. The Company has assessed short-term as being between 0 and 3 years from the balance sheet date, with medium term being within 3 and 10 years and long term more than ten years from the balance sheet date. The most fundamental change to our business will arise from the transition from cars powered by fossil fuels to cars powered by non-fossil fuels by 2030, most likely battery-electric but possibly also hydrogen. Energy supply, particularly of electricity and gas, will require close monitoring to ensure supplies are sustainable and affordable. The Company will continue its policy of entering into long-term contracts at fixed prices for the supply of electricity and gas. Compliant. b) Describe the impact of climate-related risks and opportunities on the organisation’s businesses, strategy and financial planning. The board considers climate-related factors when determining its future strategy for the business and in assessing major plans of action. However, no specific goals and targets have yet been set. The board monitors energy usage on a monthly basis and, once targets can be set and adopted, will monitor progress being made in regard to their achievement. At the current time, it is envisaged that the net impact on future revenues and profits from the climate-related risks and opportunities so far identified is unlikely to be significant. Non-compliant with further work required to set targets for reductions in carbon emissions. This is expected to be completed within the next two years. c) Describe the resilience of the organisation’s strategy, taking into consideration different climate-related scenarios, including a 2°C or lower scenario. Limited work has been able to be completed in determining the resilience of our strategy under different climate-related scenarios and further work is required in this area. Non-compliant. This is expected to be completed within the next three years. Recommended disclosures Summary of progress Disclosure compliance RISK MANAGEMENT RECOMMENDATION Disclosure of how the Company identifies, assesses and manages climate-related risks a) Describe the risk management processes for identifying and assessing climate-related risks. The Company’s Environmental, Sustainability and Efficiency Committee has worked with the executive directors in order to identify risks arising from climate-related change and these are detailed later in this report on pages 15 and 16. Information published by industry-specific bodies such as the National Franchised Dealers Association and the Society of Motor Manufacturers and Traders, as well as the Business Development Groups run by the vehicle manufacturers that the Company represents and Government publications have all been used in order to assist in the identification and assessment of climate- related risks. The review of existing risks and consideration of potential new risks is a standing agenda item for the board on at least two of the eight meetings scheduled to be held during each year. Compliant. 13 www.caffyns.co.uk Stock code CFYN Our Business Financials Governance Other information Recommended disclosures Summary of progress Disclosure compliance RISK MANAGEMENT RECOMMENDATION Disclosure of how the Company identifies, assesses and manages climate-related risks b) Describe the organisation’s processes for managing climate-related risks. Identified risks for all areas of the business are subject to regular review and assessment to ensure that they remain accurate, relevant and comprehensive. Where appropriate, this includes discussions with external third parties such as insurers and finance providers. The Company’s Risk Register is based on a grid-based system where risks are assessed for their potential impact on the business and likelihood of occurring to produce a combined significance ranking. At the biannual meetings, during which the risk register is reviewed and updated, discussions are directed, primarily, at those risks deemed to be the most significant. Information provided by the Environmental, Sustainability and Efficiency Committee is incorporated into the review process. Compliant. c) Describe how processes for identifying, assessing, and managing climate-related risks are integrated into the organisation’s overall risk management. The Company’s Environmental, Sustainability and Efficiency Committee will continue to identify, assess and manage climate-related risks which may impact on our operations. The Risk Register maintained by the board covers all identified business risks and includes those arising from climate change. We will be reliant on our manufacturers to control the new car transition away from fossil-fuel powered engines by the supply of appropriately powered new cars, but we will continue to monitor our diversity of manufacturer representation. Compliant. Recommended disclosures Summary of progress Disclosure compliance METRICS AND TARGETS RECOMMENDATION Disclose the metrics used by the organisation to assess and manage climate-related risks and opportunities, where such information is material. a) Disclose the metrics used by the organisation to assess climate-related risks and opportunities in line with its strategy and risk management process. Our identification of climate-related risks and opportunities is shown on pages 15 and 16. Certain metrics covering electricity and gas consumption levels were introduced in the year, being an aftersales energy efficiency ratio of aftersales turnover as a proportion of energy consumed in kWhs in a given rolling 12-month period and a property efficiency ratio of energy consumed in kWhs in a given rolling 12-month period to the square meterage of buildings. The Company’s dealership operations are then ranked against these two metrics. Further work continues to identify additional specific metrics in relation to (a) climate change; (ii) land use and ecological sensitivity; (iii) solid waste and single use plastics; and (iv) product diversification, which would be beneficial in order to promote best practice in energy usage across the Company. Partial compliance. This is expected to be completed within the next two years. b) Disclose Scope 1, Scope 2, and, if appropriate, Scope 3 greenhouse gas (GHG) emissions, and the related risks. We disclose, on page 17, our Scope 1 and Scope 2 emissions caused by activities in the financial year. We do not currently disclose our Scope 3 emissions (being other indirect emissions from the extraction and production of purchased materials and fuels for which the Company does not own or control) as further clarity is required as to what emissions are applicable for the Company, and how that data would be practicably obtained without imposing a disproportionate burden on the effective operation of our businesses. Partial compliance, except for the disclosure of Scope 3 emissions. No timeframe can currently be set for the completion of this task. 14 Caffyns plc Annual Report 2024 Strategic Report continued Recommended disclosures Summary of progress Disclosure compliance METRICS AND TARGETS RECOMMENDATION Disclose the metrics used by the organisation to assess and manage climate-related risks and opportunities, where such information is material. c) Describe the targets used by the organisation to manage climate-related risks and opportunities and performance against targets. Further work is required in order to allow targets to be set in relation to (a) climate change; (ii) land use and ecological sensitivity; (iii) solid waste and single use plastics; and (iv) product diversification. The Company’s aim remains to consistently reduce its energy usage and, hence, the amount of CO2 it emits from its business activities, and to contribute towards worldwide efforts to limit global warming to 1.5% above pre-industrial levels. Non-compliant. This is expected to be completed within the next two years. Key climate-related risks Description of the risk Potential financial impact Timescale, likelihood and magnitude The transition from cars powered by internal combustion engines to battery-electric powertrains will be a profound technological change and the initial projected direction of change may not prove to be the ultimate destination. Such changes will also place significant pressures on supply chains, potentially restricting the availability of new car supply. Residual values of existing battery-electric vehicles have already proved volatile so stock-holding risks will increase whilst this transition occurs. A limited investment has been made in workshop equipment to facilitate the servicing of battery-electric vehicles and the value of this equipment could be compromised if the technology were to change. Lack of availability of new car supply would impact on revenues. Highly likely to occur over the medium term (defined as between 3 and 10 years) with the potential of the magnitude to be severe. Battery-electric vehicles currently cost more than the equivalent models powered by internal combustion engines. Although this price differential is expected to fall over time as production methods improve, it is unlikely to be eliminated entirely due to the expense of battery components. High energy prices mean that the running cost savings of battery-electric vehicles has been significantly reduced. Customers’ preferences for the early adoption of new battery-electric technologies might be adversely impacted by cost considerations. This might result in over-supply to the market and market disruption in order to bring supply and demand back into equilibrium. Likelihood of occurring is considered possible over the short and medium terms, defined as between 0 and 10 years, with the potential of the magnitude to be major. Battery-electric vehicles are comprised of fewer parts, will use less fluids and should suffer less brake degradation due to regenerative braking methods, all of which would result in less aftersales revenue. However, these vehicles are also likely to require more high-skilled and complex diagnostic work. On balance, overall aftersales revenues are expected to reduce during the transition phase, although the existing fleet of cars powered by internal combustion engines will remain on UK roads for many years to come. Highly likely to occur over the medium term with the potential of the magnitude to be major. Increased prevalence of battery-electric vehicles will require a significant investment in charging infrastructure, including potential upgrades to the levels of electrical supplies to our dealership premises. Once installed, this charging infrastructure will also result in higher ongoing operating costs due to the increases in electricity prices. The investment in capital assets might be at risk if the pace or direction of the technological changes associated with battery-electric vehicles were to change and higher operating costs could only be mitigated by external reductions in energy prices. Likelihood of occurring is considered likely over the short and medium terms with the potential of the magnitude to be major. 15 www.caffyns.co.uk Stock code CFYN Our Business Financials Governance Other information Description of the risk Potential financial impact Timescale, likelihood and magnitude Increasing variability in the UK climate and increasing frequency of more extreme climate events increase the risk of more potentially damaging events to buildings and associated infrastructure. Costs of insuring the Company’s buildings and associated infrastructure may increase and costs of lower-level repairs which are not covered by insurance might increase. Likely to occur over the medium term with the potential of the magnitude to be moderate. The transition from cars powered by internal combustion engines to battery-electric powertrains will present a major opportunity for additional new car sales as it provides a heightened reason for companies and individuals to more quickly adopt to the new technologies. Additional new car revenues, as well as those from associated revenue streams. Likely to occur over the medium term (defined as between 3 and 10 years) with the potential of the magnitude to be major. Closer scrutiny of energy use, particularly for heating, ventilation and air-conditioning, and for equipment in our aftersales workshops, should allow for the identification of further savings in energy usage. Lower and more stable operating costs. Highly likely to occur over the short and medium terms, defined as between 0 and 10 years with the potential of the magnitude to be moderate. Climate-related actions The Company is aware of its environmental responsibilities arising from its motor retailing and aftersales activities and recognises that some of its activities affect the environment. Our Health, Safety and Environment Officer has received formal training in environmental management and is appropriately experienced in this field. Our policy is to promote and operate processes and procedures, which, so far as is reasonably practicable, avoid or minimise the contamination of water, air or the ground. Licences are obtained from the relevant authorities, where required, to operate certain elements of the Company’s business. Waste is disposed of by authorised contractors and is recycled where possible. Special care is taken in the storage of fuels and oils. Through the management of these activities, we seek to minimise any adverse effects of our activities on the environment. We also seek to reduce our energy and water consumption and our use of plastic materials, particularly those of single-use plastics. Use of the latest building materials is made in the construction of new sites and the refurbishment of existing locations. Audit processes are in place to measure energy and materials usage and make recommendations for improvements. A regime to periodically test electrical systems is in place throughout the Company’s premises. The Company has mapped out its journey towards net-zero carbon emissions by the Government’s current target date of 2050. This journey comprises four main strands, being electricity, gas, transport and other energy usage. The Company uses significant amounts of electricity in its operations, which it purchases under fixed-price term contracts, normally for two-year periods. The Company purchases all its electricity from sources that are certified as generating 100% renewable electricity. Whilst the electricity that the Company consumes come direct from the national grid and, therefore, is associated with carbon emissions, an amount equivalent to the Company’s usage would not produce any emissions in its generation so, in practical terms, its purchased electricity is emissions free. Our electricity usage in 2023 was 2.2 million kWhs (2022: 2.3 million kWhs) and comprised some two-thirds of our annual energy usage. The Company also uses significant amounts of gas in its operations, with usage in 2023 amounting to 1.1 million kWhs (2022: 1.2 million kWhs), being approximately 30% of its energy usage. As for electricity, purchases are made under fixed-price term contracts, normally for two-year periods. The primary use of gas is for central heating purposes through gas boilers, which are at various stages in their life cycle. The original production of these gas boilers would, itself, have been energy intensive, so the Company’s approach is to ensure that these boilers continue in use until they reach the end of their economic life. The gas boilers have an estimated life span of between ten and fifteen years, so the Company does not intend to install any new gas boilers after 2035. Between now and 2035, the Company is committed to investigating alternative heating sources, such as air- and ground-source heat pumps, as and when gas boilers need replacement. Where these alternatives are practically and commercially viable, the Company will seek to avoid the purchase of replacement gas boilers. The third strand to the Company’s usage is its own fleet of demonstrator and courtesy cars, which equate to some 6% of its energy usage. The manufacturers that the Company 16 Caffyns plc Annual Report 2024 Strategic Report continued represents are all in various stages of transitioning their new car offerings away from cars powered by internal combustion engines and towards hybrid and battery-electric powertrains. In the 2023 calendar year, battery-electric cars comprised 17% of all new car registrations in the United Kingdom, whilst hybrid cars made up a further 39% of new car registrations. New cars powered solely by internal combustion engines, therefore, represented less than half of new car registrations in 2023. The Government has stipulated no new cars that use an internal combustion engine will be able to be sold in the United Kingdom after the end of 2035. As our manufacturers transition away from petrol and diesel- powered cars, our own fleet of vehicles increasingly reflects that movement. At 31 March 2024, 28% of our own demonstrator, courtesy and staff car fleet comprised either alternatively- fuelled or battery-electric cars, up from 23% at the previous year end. The final strand to the Company’s energy usage is its water usage. As water will always be required in order to operate the Company’s premises and the preparation of clean water is unlikely to become totally carbon-free, it is anticipated that our emissions in this area will, ultimately, need to be covered through a carbon-offsetting arrangement. Reducing carbon and waste During the year, we have continued to assess and monitor our energy use and, where practicable, we continue to implement measures in order to reduce the environmental impact of our activities. Climate change influences seasonal energy usage and whilst, at times, we benefit from milder weather, we are aware that any adverse change could affect energy usage. To minimise our energy usage, we continue, where practicable, to install LED lighting at our sites as this uses significantly less energy than conventional lighting. In addition, we limit the duration of periods when full lighting is used, using sensors and timers to further reduce the energy we use. We continue to improve our energy use and efficiency by replacing old equipment with new efficient units and ensuring workshop doors are closed when not in use by fitting automatic closing devices. Water use in valeting areas uses recycling facilities, where practicable, and all sites have appropriate water filtration systems. At one dealership, we are able to generate electricity through the use of roof-mounted photovoltaic cells, whilst elsewhere, we use air-sourced heat pumps to reduce electricity consumption. We seek to limit our paper consumption and waste through increasingly paperless communications and systems, and to minimise the use of plastic materials. Streamlined energy and carbon reporting This section includes our mandatory reporting of greenhouse gas emissions for the period 1 January to 31 December 2023, the latest annual period for which data is available, and is pursuant to the Companies Act 2006 (Strategic Report and Directors’ Report) Regulations 2013. We report our emissions data using an operational control approach taking data for which we deem ourselves responsible, including both energy consumption and vehicle usage for business use. In the 2023 calendar year, our businesses emitted 701 tonnes of carbon dioxide (“CO2”) (2022: 709 tonnes). Our emissions are, principally, of CO2 and are from the following sources: Greenhouse gas emissions data Tonnes of CO2 2023 Tonnes of CO2 2022 Tonnes of CO2 2021 Scope 1 Gas consumption 195.5 213.2 278.9 Owned transport 52.4 55.0 39.4 Water supply 3.0 4.4 4.1 Scope 2 Purchased electricity (location-based emissions) 454.4 442.2 479.1 Purchased electricity (market-based emissions) 0.0* 310.4 479.1 Generated electricity (4.4) (5.5) (5.5) Statutory total 700.9 709.3 796.0 Revenue (£million) 275.7 235.3 201.4 * The Company purchases its electricity from a supplier that was able to certificate that an equivalent amount of electricity has been generated by wind and hydro assets matched to renewable energy guarantees of origin, enabling zero emission reporting. 17 www.caffyns.co.uk Stock code CFYN Our Business Financials Governance Other information Scope 1 and Scope 2 energy consumption and greenhouse gas emissions data has been calculated in line with the Greenhouse Gas (“GHG”) protocol methodology. Emission Factor Databases have been used, which are consistent with the UK Government environmental reporting guidance, utilising the current published kWh gross calorific value and CO2e emissions factors relevant for the reporting calendar year. We have selected emissions £million of revenues per tonne as our intensity ratio, as this, in our view, provides the best comparative measure over time. 2021 intensity ratio: 4.0 tonnes of CO2 per £million of revenue 2022 intensity ratio: 3.0 tonnes of CO2 per £million of revenue 2023 intensity ratio: 2.5 tonnes of CO2 per £million of revenue The Company’s total energy consumption for the period 1 January to 31 December 2023 was 3.5 million kWh (2022: 3.6 million kWh). The methodology for calculating this annual energy consumption figure was the same as that outlined above for producing the estimate of the Company greenhouse gas emissions. All of the Company’s energy consumption arose in the United Kingdom. Our greenhouse gas emissions associated with waste arise from a number of waste streams generated from our business. For conversion to carbon dioxide equivalent (“CO2e”) data are not readily available for a number of our waste streams, so we have chosen to report this in weight and percentage of waste recycled compared to waste sent to landfill, as opposed to CO2e. Waste in 2023 was 434.5 tonnes (2022: 567.4 tonnes) of which 80% was recycled (2022: 95%) with the balance incinerated to generate electricity. We continue to work with our recycling partners to maximise waste that can be recycled. Future emissions legislative changes The Government has indicated that the sale of vehicles powered solely by an internal combustion engine will be banned from the end of 2035 onwards. Previous indications were that the ban would be enforced from 2030 but this end date was relaxed in September 2023 to the end of 2035. Hybrid vehicles, which are powered by a combination of a battery and an internal combustion engine, will also be allowed to be sold up to the end of 2035. After that time, all vehicles will need to be powered without the use of an internal combustion engine. The implementation of this intended legislation will bring significant change to the motor retail industry, and we are working with our manufacturers to more fully develop our transitional plans. We have already installed electric charging points in all our dealerships, although further installations will be required in the coming years. A number of the other actions we have already taken are detailed below and we anticipate fuller disclosures of our plans, and their possible impact on the business, will be made in future Annual Reports. Health and safety The board recognises its responsibility to members of staff and others working or visiting our facilities to provide, so far as is reasonably practicable, an environment that is safe and without risk to their health and this is always the first agenda item at each board meeting. The board maintains ultimate responsibility for health and safety issues with a full-time Health, Safety and Environment Officer responsible on a day-to-day basis, supported by all levels of management. The Company’s policy is to identify potential hazards, assess the risks presented by its activities and to provide systems and procedures which allow our staff to take responsible decisions in their work in relation to their own, and others’, safety. We promote awareness of potential risks and hazards and implementation of corresponding preventative or remedial actions through online health and safety systems, operations manuals and monthly communication on topical issues. With clear lines of operating unit responsibility, staff are supported by specialist guidance from the Health Safety and Environment Officer. All our staff have access to a detailed health and safety guide. Section 172 statement Section 172 of the Companies Act 2006 requires directors to take into consideration the interests of all stakeholders and other matters in their decision making. The directors continue to have regard to the interests of the Company’s employees and other stakeholders, the impact of its activities on the community, the environment and the Company’s reputation for good business conduct, when making decisions. In this context, acting in good faith and fairly, the directors consider what is most likely to promote the success of the Company for its members in the long term. We explain 18 Caffyns plc Annual Report 2024 Strategic Report continued in this Annual Report how the board engages with stakeholders. • Relations with key stakeholders, such as shareholders and suppliers, are considered in more detail on page 27; • The Company’s employees are recognised as vital to its success and employee relations are considered in more detail on pages 3, 8 and 43. The Chief Executive regularly visits the Company’s sites, speaking to staff whilst he is there and reporting to the board on the outcome of those visits. The board continues to review its methods of engagement with its employees. In addition, the board takes account of employees’ interests when making decisions; • The directors are fully aware of their responsibilities to promote the success of the Company in accordance with section 172 of the Companies Act 2006. To ensure the Company operates in line with good corporate practice, all directors receive refresher training annually on the scope and application of section 172. This encourages the board to reflect on how the Company engages with its stakeholders and opportunities for enhancement in the future and was considered at the Company’s board meeting in March 2024. As required, the Company Secretary provides support to the board to help ensure that sufficient consideration is given to issues relating to the matters set out in s172(1)(a)-(f); • The board regularly reviews the Company’s principal stakeholders and how it engages with them. This is achieved through information provided by management and also by direct engagement with stakeholders themselves; and • We aim to work responsibly with our stakeholders, including suppliers. The board periodically reviews its policies covering anti-corruption and anti-bribery, equal opportunities and whistleblowing. During the year under review, ended 31 March 2024, the key decisions taken by the board included: Dividends: The Company is aware of its responsibility to shareholders to provide a return on the investment that they have made and has returned over £4.20 in dividends per Ordinary share over the last two decades. The financial performance of the business in the first half of the year was challenging and reported profits fell from underlying profits of £1.6 million to just £0.3 million. Despite this reduction, the board declared an interim dividend of 5.0 pence to holders of the Ordinary shares. The financial performance of the Company in the second half of the financial year worsened and was loss-making. However, the board remains confident in the prospects of the Company and declared a final dividend for the year of 5.0 pence per Ordinary share. Pension scheme triennial valuation: The latest triennial valuation of the Company’s defined benefit pension scheme was effective from 31 March 2023. The Scheme has operated with an actuarial deficit for a number of years with a recovery plan having been agreed between the Company and the Scheme’s trustees following the previous triennial valuation in 2020. The board remains very mindful of its responsibilities to its current and previous employees, who are members of the Scheme and for the need to appropriately deal with the Scheme’s deficit, whilst ensuring that the Company has adequate resources to develop and strengthen its businesses, in order to ensure its future success. The Company has worked collaboratively with the trustees of the Scheme during the year and is confident that a recovery plan will be agreed and submitted to the regulator before the submission deadline of 30 June 2024. Redevelopment of premises at Volvo Worthing: The Company was able to extend its representation for Volvo in June 2020 through the provision of a new dealer agreement for a West Sussex territory, based in Worthing. The directors have been encouraged with the level of trading in the early years of operation and originally intended to relocate the operation to a new-build facility in Angmering, adjacent to its existing Audi operation. However, after further consultations, and with the full agreement of the manufacturer, the directors decided that the dealership premises in Worthing should be significantly upgraded to the manufacturer’s latest standards. This upgrade was commissioned in the year and completed in December 2023. Additional manufacturer representation: The board continues to seek new opportunities to maximise the effectiveness of its existing property portfolio and was pleased to be able to add the CUPRA brand to its premises in Tunbridge Wells, alongside existing operations for SEAT and Skoda. The Company has also received approval to add the Skoda brand to its existing Volkswagen operations in Eastbourne and expects to commence trading in the final quarter of 2024. Lewes freehold: The Company’s freehold property in Lewes is surplus to requirements as no long-term motor trade use for the property has been identified. The board has, therefore, decided that the best option is for the property to be developed for an alternative non-motor retail use and that maximum value would be gained through a sale of the freehold. The board is progressing the sale process, although completion of this process will be dependent on the agreement of mutually acceptable terms with certain prospective purchasers and, potentially, on the approval of our shareholders. The board expects further progress towards a sale in the coming year. The final sale of the freehold would not be expected to complete until 2025 at the earliest. By order of the board S G M Caffyn Chief Executive 6 June 2024 19 www.caffyns.co.uk Stock code CFYN Our Business Financials Governance Other information Board of Directors Directors RICHARD C WRIGHT PG Dip FIMI FCIM Chairman SIMON G M CAFFYN MA FIMI Chief Executive MICHAEL WARREN BSc FCA Finance SARAH J CAFFYN BSc FCIPD AICSA FIMI Human Resources STEPHEN G BELLAMY BCom CA(NZ) Non-executive and senior independent director NIGEL T GOURLAY BSc Non-executive Bankers HSBC BANK PLC 1 Centenary Square, Birmingham B1 1HQ VOLKSWAGEN BANK Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes, MK14 5LR Independent Auditor BDO LLP Statutory Auditor Arcadia House, Maritime Walk, Ocean Village, Southampton, SO14 3TL Company Secretary SARAH J CAFFYN BSc FCIPD AICSA FIMI Registered Office Saffrons Rooms, Meads Road, Eastbourne, East Sussex, BN20 7DR Telephone (0371) 664 0300 Governance Board of Directors 20 Chairman’s Statement on Corporate Governance 21 Directors’ Remuneration Report 28 Report of the Directors 42 Directors’ Responsibilities Statement 46 20 Caffyns plc Annual Report 2024 This statement explains how the Company has applied the main and supporting principles of corporate governance and describes the Company’s compliance with the provisions of the UK Corporate Governance Code (the “Code”), as published in 2018 by the Financial Reporting Council and available at www.frc.org.uk. The Company fully complied with all provisions of the Code throughout the year ended 31 March 2024, except for Provisions 10, 11, 19, 24, 36, 38 and 39. • Provision 10 requires that non- executive directors should be deemed to have lost their independence once they have served for nine years. Mr R C Wright was appointed to the board on 1 November 2011, so exceeded nine years’ service in a previous financial year. Mr N T Gourlay was appointed as a non-executive director on 26 September 2013, so exceeded nine years’ service in the previous financial year. The board is satisfied that both Mr R C Wright and Mr N T Gourlay will continue to act independently and to robustly challenge the executive, where appropriate. Mr S G Bellamy was appointed in June 2019 and remains independent; • Provision 11 requires that at least half the board, excluding the Chairman, should consist of independent non-executive directors. The board is satisfied the composition of the board and the committees reflects the compact nature of the board and size of the Company as a whole, and that directors have shown that they are able to work in a collegiate fashion; • Provision 19 requires that the Chairman should not remain in post beyond nine years from the date of their appointment. Mr R C Wright was appointed as Chairman on 26 July 2012 so has exceeded nine years’ service in the role as Chairman. The board is satisfied that Mr R C Wright will continue to chair the board in an appropriate manner; • Provision 24 requires that the chairman of the board should not be a member of the Audit & Risk Committee. The Company believes that an Audit & Risk Committee of three non-executive directors operates better than with just two members and, due to the size of the board, the Chairman needs to be a member in order to achieve this; • Provision 36 requires that remuneration schemes for directors should promote long-term shareholdings by executive directors and support alignment with long-term shareholder interests. The Company operates a Save As You Earn scheme for all eligible employees, including directors, but does not operate a Long-Term Incentive Plan (“LTIP”) for directors, primarily due to the volatility in the share price and relative lack of liquidity in the trading of its shares. However, all executive directors are Ordinary shareholders and those shareholdings are detailed on page 37; • Provision 38 requires that only directors’ salaries should be pensionable. The Company Secretary is a member of the Company’s defined contribution pension scheme on the same terms as all other employees and any bonus payments made to her are pensionable. This is a long-standing arrangement with which the board is satisfied and has decided that it would not be in the best interests of the Company to change her existing employment contract; • Provision 39 requires that notice periods should be one year or less. The Chief Executive has a service contract which runs for more than twelve months (see page 32 of the Directors’ Remuneration Report). This also is a long-standing arrangement. The Remuneration Committee reviews the position annually and has decided that it would not be in the best interests of the Company to change his existing contract. A description of the Company’s business model and strategy is set out in the Strategic Report on page 7. Structure of the board and its key activities The board is collectively responsible for the long-term success of the Company and for ensuring that it operates to a governance standard which serves the best interests of the Company. The board sets the strategy of the Company and its individual trading businesses and ensures that the Company has in place the financial and human resources it needs to meet its objectives. There is a written schedule of matters reserved for board decision, which is summarised below. Schedule of matters reserved for decision by the board • Health and safety policy; • Business strategy; • Approval of significant capital projects and other investments; • Principal terms of agreement for the Company’s principal banking facilities; • Annual business plan and budget monitoring; • Risk management strategy and internal control and governance arrangements; • Approval of acquisitions and divestments; • Changes to management and control structure; • Significant changes to accounting policies and/or practices; • Financial reporting to shareholders; • Dividend policy; • Changes in employee share incentives; • Reviewing the overall corporate governance arrangements; • Appointments to the board and its committees; 21 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business Chairman’s Statement on Corporate Governance • Policies relating to directors’ remuneration and service; • Prosecution, defence or settlement of material litigation; • Any alterations to the share capital of the Company; • Approval of all circulars and announcements to shareholders; • Major changes to the Company’s pension schemes; and • Insurance cover, including directors’ and officers’ liability insurance and indemnification of the directors. The Chairman takes responsibility for ensuring that the directors receive accurate, timely and clear information. Monthly financial information is provided to the directors. Regular and ad hoc reports and presentations are circulated, with all board and committee papers being issued in advance of meetings by the Company Secretary. In addition to formal board meetings, the Chairman maintains regular contact with the Chief Executive and other directors to discuss specific issues. In furtherance of their duties, the directors have full access to the Company Secretary and may take independent professional advice at the Company’s expense. The board believes that, given the experience and skills of its directors, the identification of training needs is best left to the individual’s discretion. If any developmental need is identified through the board’s formal appraisal process or by an individual director, the Company makes the necessary resources available. As part of their role, the non-executive directors constructively challenge and help develop proposals on strategy. The non-executive directors scrutinise management’s performance in meeting agreed goals and objectives and monitor the reporting of performance. They satisfy themselves on the integrity of financial information and that the Company’s financial controls and systems of risk management are robust and defensible. They determine appropriate levels of remuneration of executive directors and have a prime role in appointing and, where necessary, removing executive directors, and in succession planning. The non-executive directors meet formally, without the executive directors, at least once a year. Operating within prescribed delegated authority, such as capital expenditure limits, the operational running of the Company and its businesses is carried out by the executive directors, led by the Chief Executive. The board delegates certain of its duties to its Audit and Risk, Nomination and Remuneration Committees, each of which operates within prescribed terms of reference. These are set out on the Company’s website. The responsibilities of the board’s committees are set out on pages 23 and 24 of this report and in the Directors’ Remuneration Report. The board has evaluated the performance of its Audit & Risk and Remuneration Committees for the year under review. The Chairman and the respective committee chairman take responsibility for carrying out any actions recommended as a result of that evaluation. Performance evaluation The board has established a procedure to evaluate its performance, as well as its Audit & Risk and Remuneration committees, and its individual directors, which is carried out in each financial year. Detailed questionnaires are completed by the directors, who then debate any matters arising. Individual director evaluation has shown that each director continues to demonstrate commitment to the role. The non-executive directors, led by the senior independent director, have carried out a performance evaluation of the Chairman after taking account of the views of the executive directors. The Chairman has reviewed the performance of the non-executive directors and the Chief Executive. The Chief Executive has reviewed the other executive directors. The board intends to carry out further performance evaluations, but will keep under review the method and frequency. The latest board evaluation process concluded that the board and committees were operating effectively, with clear demarcation of the respective responsibilities of individual directors and board committees. The board is satisfied that all directors are each able to devote the amount of time required to attend to the Company’s affairs and their duties as a board member. The Chairman discusses with each director any training and development needs. Board composition and independence At 6 June 2024, the board comprised three executive directors and three non-executive directors, one of whom is the Chairman. Mr R C Wright is the non-executive Chairman and Mr S G M Caffyn is the Chief Executive. The Chairman leads the board and the Chief Executive manages the Company and implements the strategy and policies adopted by the board. There is a clear division of responsibility between the role of the non-executive Chairman and the Chief Executive; this is recorded in a written statement, which is reviewed and agreed annually by the board. The Chairman is responsible for leadership of the board and ensuring its effectiveness for all aspects of its role. The Company maintains appropriate directors’ and officers’ insurance in respect of legal action against its directors. Directors’ conflict of interest Conflicts of interest can include situations where a director has an interest that directly or indirectly conflicts, or may possibly conflict, with the interests of the Company. The board operates a formal system for directors to declare at all board meetings all conflicts of interest. The non-conflicted directors must act in the way they consider, in good faith, would be most likely to promote the success of the Company. 22 Caffyns plc Annual Report 2024 Chairman’s Statement on Corporate Governance continued Balance and challenge The non-executive directors complement the skills and experience of the executive directors, providing the requisite degree of judgement and scrutiny to the decision-making process at board and committee level. Mr S G Bellamy is the senior independent director. The board maintains and regularly reviews a register of all interests, offices and appointments that are material to be considered in the assessment of the independence of directors, and has concluded that there are not, in relation to any director, any relationships or circumstances regarded by the Company as affecting their exercising independent judgement. Re-election of directors All directors will seek re-election annually in accordance with the latest corporate governance recommendations. Meetings and attendance There were eight meetings of the board in the year under review. All directors were in attendance for all of the meetings except for Mr R C Wright who was unable to attend one meeting, in May 2023. Nomination Committee Our Nomination Committee comprises two non-executive directors, the non- executive Chairman and the Chief Executive. The members are: R C Wright (Chairman) N T Gourlay S G Bellamy S G M Caffyn The Nomination Committee is responsible for leading the process for appointments to the board and meets at least once a year. The Committee is chaired by Mr R C Wright. The Company Secretary or alternate also attends meetings in her capacity as secretary of the Committee. Where the matters discussed relate to the Chairman, such as in the case of selection and appointment of the Company Chairman, the senior independent director chairs the Committee. New directors receive a full, formal and tailored induction on joining the board. The principal responsibilities of the Committee are as follows: • To regularly review the structure, size and composition of the board and make recommendations to the board regarding any adjustments deemed appropriate; • To prepare the description of the role and capabilities required for a particular board appointment. Executive search consultants may be retained as appropriate to assist in this process; • To identify, and nominate for the approval by the board, candidates to fill board vacancies as and when they arise; • To satisfy itself, with regard to succession planning, that processes are in place regarding both board and senior appointments; and • To undertake an annual performance evaluation to ensure that all members of the board have devoted sufficient time to their duties. The Committee met twice during the year. All members eligible to attend were present at both the meetings. Audit & Risk Committee Our Audit & Risk Committee comprises two non-executive directors and the Chairman. The members are: S G Bellamy (chairman) R C Wright N T Gourlay The Committee is chaired by Mr S G Bellamy. The Company Secretary, or alternate, also attends meetings in her capacity as secretary of the Committee. The chairman of the Committee is considered by the board as having recent and relevant financial experience. The board also remains satisfied that the Committee, as a whole, has competence relevant to the sectors in which the Company operates. The chairman of the board is on the Committee due to his experience and the small number of non-executive directors on the board. The board are satisfied with this arrangement. The Audit & Risk Committee meets at least three times a year. The meetings are attended by invitation by the executive directors and by the head of the internal audit function and the internal auditor, and by representatives of the Company’s external Auditor, at the chairman’s discretion. The Committee’s meetings in quarters one and three coincide with the Company’s reporting timetable for its audited financial statements and unaudited interim condensed financial statements, respectively. During these meetings, the Committee: • Reviews the drafts of the financial statements and preliminary and interim results announcements; and • Reviews all published accounts (including interim reports) and post-audit findings before their presentation to the board, focusing, in particular, on accounting policies, compliance, management judgement and estimates, and considers the reports of the external auditor on the unaudited interim condensed financial statements and the full-year audited financial statements. At the second of these meetings, the Committee reviews the external audit plan. The Committee’s third meeting is, primarily, concerned with: • Reviewing the Company’s systems of control and their effectiveness; • Significant corporate governance issues, such as those relating to the regulation of financial services; • Reviewing the external Auditor’s performance; • Reviewing the risk register and making recommendations to the board on the content and relative importance of the risks identified; 23 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business • recommending to the board the reappointment, or not, of the external auditor; and • Reviewing the effectiveness and independence of the external auditor, including monitoring the level of audit and non-audit fees. The Committee met three times in the year and all directors were in attendance at all the meetings with the exception of Mr R C Wright, who was unable to attend one meeting, in May 2023. The Committee reviewed the effectiveness of the Company’s system of internal control and financial risk management during the year, including the review of the Company’s risk register, and including consideration of reports from both the internal and external auditors. The Committee reported the results of its work to the board and the board considered these reports when reviewing the effectiveness of the Company’s system of internal control, which forms part of the board’s high-level risk review performed during the year. The effectiveness of the internal audit function was also monitored. The Committee provides advice to the board on whether the Annual Report is fair, balanced and provides the necessary information shareholders require to assess the Company’s performance, business model and strategy. In doing so, the following issues have been addressed specifically: • Review of key strategic risks: The Committee chairman conducts an annual review of key strategic risks. The review highlights the key risks based on a combination of likelihood and impact, and then also considers what appropriate mitigating factors should be implemented (highlights from this work are included in the Strategic Report). • Review of poorly performing dealerships: As part of both the interim and year-end review processes, consideration is given to any requirement for potential impairments against the book value of property, plant and equipment, investment property and goodwill relating to poorly performing locations. Management then follow up with detailed action plans to either improve dealership performance or seek an exit solution. The Committee also reviews progress on these plans at the following review. As part of the external audit, management fully discusses with the external Auditor the identification of cash-generating units (“CGUs”) for the purposes of impairment testing. The Committee is satisfied that only two impairments were required in relation to the financial year. • Going concern: The Finance Director provides an assessment of the Company’s ability to continue to trade on a going concern basis for a period of one year from the date of approval of this Annual Report. Forecasts are based on financial plans agreed with the board (budgets or forecasts) and the Company’s most recent trading results, and include a range of possible downside scenarios. The assumptions that underpin the assessments are considered and discussed in detail when the Committee meets. The conclusion of that review is included in the Going Concern section of this report. • Inventory valuation: The value of new and used cars, as well as the provision for slow-moving and obsolete inventory, can have a significant influence on the inventory valuation in the financial statements. The Committee has considered the Company’s procedures and controls, which are satisfactory, to reduce the risk of misstatement in relation to inventory valuation. • Pensions: The Company operates a defined benefit pension scheme, closed to future accrual, which has an excess of liabilities over the value of assets owned by the scheme. The assessment of the valuation of the scheme is based on several key assumptions, which can have a significant impact on the valuation of the deficit. The Committee has considered the assumptions used for the valuation of the assets and liabilities of the scheme and is satisfied that these are reasonable. Mr S G Bellamy will attend the 2024 Annual General Meeting and will be available at that meeting to answer any questions regarding the workings of the Audit & Risk Committee that shareholders may wish to raise. Anti-bribery During the year, as well as its routine business, the Committee continued to monitor the suitability of the Company’s controls designed to combat bribery to satisfy itself of the adequacy of its systems and procedures for the prevention of bribery and corruption, particularly in the light of the Bribery Act 2010. It has reviewed the Company’s anti-bribery policy statement, which has been adopted by the board. Whistleblowing The Committee has reviewed the arrangements for its employees to raise, in confidence, concerns about possible improprieties in relation to financial reporting, suspected fraud and dishonest acts, or other similar matters, commonly known as “whistleblowing”. The Committee reviews any such reported incidences and any improvements to internal procedures that may be required. Non-audit services provided by the external Auditor Non-audit services provided by the Company’s Auditor require prior approval from the Audit & Risk Committee based on an assessment against permissible services and associated fee levels. The only non-audit service provided in the year by the Auditors was the interim review. The Committee ensures that the Auditor’s objectivity and independence are safeguarded by ensuring that the level of fees is not material to either 24 Caffyns plc Annual Report 2024 Chairman’s Statement on Corporate Governance continued the Company or to the Auditor. The report from BDO LLP confirming their independence and objectivity was reviewed by the chairman of the Audit & Risk Committee and the Finance Director. Fees payable to the Auditor are set out in note 4 to the financial statements. Effectiveness and independence of the external auditor The Committee is responsible for advising the board on the appointment of the Auditor, assessing their independence and formulating policy on the award of non-audit work. The current auditor is BDO and the year under review is their fifth year of tenure. They were appointed as the result of a formal competitive tender process in 2019. Non-audit work is only awarded to the external Auditor after due consideration of matters of objectivity, independence, value for money, quality of service and efficiency. At the conclusion of each year’s audit, the performance of the external Auditor is reviewed by the Committee, with the executive directors, covering such areas as quality of audit team, business understanding, audit approach and process management. Where appropriate, actions are agreed against the points raised and, subsequently, monitored for progress. The Company maintains an internal audit function, which reports to the Audit & Risk Committee. During the year, the Committee reviewed the work of the internal audit function and was satisfied that it remained effective and appropriate for the Company’s needs. Tax strategy and objective As a responsible taxpayer, the Company is committed to establishing, maintaining and monitoring the implementation of an appropriate tax strategy. Our tax strategy is aligned with our objective of paying the correct amount of tax at the right time. Commercial transactions are, therefore, structured in the most tax-efficient way, but without resorting to artificial arrangements that we would regard as abusive. There is an ethical dimension to achieving this objective. The ethical dimension reflects the need to mitigate the risk to the Company’s reputation that would arise from tax strategy that entails aggressive tax planning. A copy of the Company’s tax strategy is available from its corporate website, www.caffynsplc.co.uk. Going concern The financial statements have been prepared on a going concern basis, which the directors consider appropriate for the reasons set out below. The directors have considered the going concern basis and have undertaken a detailed review of trading and cash flow forecasts for a period of one year from the date of approval of this Annual Report. This has focused, primarily, on the achievement of the banking covenants associated with the term loan and revolving credit facilities provided by HSBC, which cover levels of interest, borrowing and freehold property security. The covenant tests relating to security levels were easily passed at 31 March 2024 and, prior to the year end, HSBC agreed to waive the tests covering interest and borrowing levels. For the coming year, agreement was reached to implement a new covenant test, which will require the Company to achieve minimum cumulative Senior EBITDA hurdles, which are £Nil for the quarter ending 30 June 2024, £1.0 million for the half-year ending 30 September, £1.5 million for the nine months ending 31 December 2024 and £3.0 million for the full financial year ending 31 March 2025. The test on 31 March 2025 will be the final test to be carried out within the twelve-month period from the anniversary of the signing of these financial statements. Based on expected borrowing levels and levels of interest rates in the coming twelve months, the covenant hurdle for the full financial year ending 31 March 2025 equates broadly to an underlying break-even position for the Company. The existing covenant tests relating to interest and borrowing levels will then be reapplied with effect from 30 June 2025. Any failure of a covenant test would render the borrowing facilities from HSBC to become repayable on demand, at the option of the lender. Under the Company’s interest cover covenant test, to be reapplied from 30 June 2025, it will be required to make underlying profits before senior interest (that being paid to HSBC and VW Bank on its term loan and revolving credit facility borrowings), corporation tax, depreciation and amortisation (“senior EBITDA”) for a rolling twelve-month period, which is at least four times the level of senior interest. Under the borrowings test, the Company’s borrowings from HSBC and VW Bank on its term loan and revolving credit facilities must be less than 375% of its senior EBITDA. When this covenant test is reapplied on 30 June 2025, the covenant multiple will be increased from 375% to 400%. The Company’s final covenant test over its levels of freehold property security requires that the level of its bank borrowings do not exceed 70% of the independently assessed value of its charged freehold properties. This test was passed at 31 March 2024 and will remain in place throughout the coming financial year. Property values would need to reduce by some two-thirds before this covenant test became at risk of failure. Once reapplied on 30 June 2025, these covenants will then continue to be tested quarterly. Financial modelling for the coming twelve-month period has allowed the directors to conclude that there is satisfactory headroom in the Company’s banking covenants. The directors have also given consideration to the current uncertainties in the state of the UK economy, as well as to cost pressures, which have impacted businesses such as increases to staffing costs from the rise in the National Minimum and National Living Wages, from business 25 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business rates and from increases to funding costs from high interest base rates. The directors have also considered the Company’s working capital requirements. The Company meets its day-to-day working capital requirements through short-term stocking loans, bank overdraft and revolving-credit facility, and medium-term revolving credit facilities and term loans. At the year end, the medium-term banking facilities included a term loan with an outstanding balance of £5.4 million and a revolving credit facility of £6.0 million from HSBC, its primary bankers, with both facilities being next renewable in March 2026. HSBC also make available a short-term overdraft facility of £3.5 million, which is renewed annually each August. The Company also has a short-term revolving-credit facility of £4.0 million, which is renewed annually each August, from Volkswagen Bank. In the opinion of the directors, there is a reasonable expectation that all facilities will be renewed at their scheduled expiry dates. The failure of a covenant test would render these facilities repayable on demand at the option of the lender. At 31 March 2024, the Company held cash in hand balances of £0.4 million and had undrawn borrowing facilities of £7.5 million, all of which would be immediately available. Information concerning the Company’s liquidity and financing risk are set out on page 10 and note 22 to the financial statements. The directors have a reasonable expectation that the Company has adequate resources and headroom against the covenant tests to be able to continue in operational existence for the foreseeable future and for a period of one year from the date of approval of the Annual Report. For those reasons, they continue to adopt the going concern basis in preparing this Annual Report. Viability statement In accordance with provision 31 of the UK Corporate Governance Code, the directors have assessed the viability of the Company over a three-year period to 31 March 2027 and have concluded that the Company is viable over that chosen period. The directors believe this period to be appropriate as the Company’s strategic review considered by the board encompasses this period. In making their assessment, the directors have considered the Company’s current financial position and performance and its cash flow projections, including future capital expenditure, in relation to the availability of finance and funding facilities, and have considered these factors in relation to the principal risks and uncertainties as explained in the Report of the Directors. The Company’s primary borrowing facilities will next come up for periodic review within that three-year period, in March 2026. The Company has a strong relationships with its funding banks and the directors are satisfied that these facilities will be renewable at their current levels and on acceptable commercial terms. During the year to 31 March 2024, the board carried out a robust assessment of the emerging and principal risks facing the Company, including those that would threaten its business model, future performance, solvency or liquidity. The directors believe that the Company is well placed to manage its business risks successfully, having considered the principal risks and uncertainties. Accordingly, taking into account the Company’s current position and subject to the principal risks faced by the business, the board has a reasonable expectation that the Company will be able to continue in operation and to meet its liabilities as they fall due in the period up to 31 March 2027. Risk management and internal controls The board is responsible for maintaining a sound system of internal controls, including financial, operational and compliance controls, and risk management, and reviews the effectiveness of the system at least annually in order to safeguard shareholders’ investment and the Company’s assets. The system is designed to manage, rather than eliminate, risk and can provide only reasonable and not absolute assurance against material misstatement or loss. The board has completed a robust assessment of the Company’s emerging and principal risks, including a description of its principal risks, the procedures that are in place to identify emerging risks and an explanation of how these risks are being managed or mitigated. The board has reviewed the effectiveness of the system of internal control. In particular, it has reviewed and updated the process for identifying and evaluating the significant risks affecting the business and the policies and procedures by which these risks are managed. Management are responsible for the identification and evaluation of significant risks applicable to their areas of business together with the design and operation of suitable internal controls. These risks are assessed on a regular basis and may be associated with a variety of internal or external sources, including control breakdowns, disruption to information systems, competition, natural catastrophe, customer or supplier actions and regulatory requirements. The process used by the board is to review the effectiveness of the system of internal control, including a review of legal compliance, health and safety and environmental issues on a six- monthly basis. Insurance and risk management and treasury issues are reviewed annually or more frequently if necessary. In addition, the Audit & Risk 26 Caffyns plc Annual Report 2024 Chairman’s Statement on Corporate Governance continued Committee reviews the scope of audits, the half-yearly and annual financial statements (including compliance with legal and regulatory requirements) and reports to the board on financial issues raised by both the internal and external audit functions. Financial control is exercised through an organisational structure, which has clear management responsibilities with segregation of duties, authorisation procedures and appropriate information systems. The system of annual budgeting with monthly reporting and comparisons to budget is a key control over the business and in the preparation of consolidated accounts. There is an ongoing programme of internal audit visits to monitor financial and operational controls throughout the Company. The executive directors receive regular reports from the internal audit and health and safety monitoring functions, which include recommendations for improvement. Financial reporting The directors consider the Annual Report and Accounts, taken as a whole, to be fair, balanced and understandable, and provides the information necessary for shareholders to assess the Company’s position, performance, business model and strategy. Relations with shareholders The board values the constructive views of its shareholders and recognises their interest in the Company’s strategy and performance, board membership and quality of management. The views of major shareholders are reported back to the board as appropriate. The non-executive directors are available to attend meetings with major shareholders. The principal methods of communication with private investors are the Interim Report, the Annual Report and the Annual General Meeting. Information on the Company is also included on its corporate website, www.caffynsplc.co.uk. The Annual General Meeting is used to communicate with investors. The chairmen of the Audit and Risk, Remuneration and Nomination Committees are available to answer questions. Separate resolutions are proposed on each issue so that they can be given proper consideration and there is a resolution to approve the Annual Report and financial statements. The Company counts all proxy votes and, after it has been dealt with by a show of hands, indicates the level of proxies lodged on each resolution. Relations with suppliers The board maintains close relationships with its suppliers and, in particular, with the nine motor manufacturers for which it currently holds operating franchises: namely Audi, CUPRA, Lotus, MG, SEAT, Skoda, Vauxhall, Volkswagen and Volvo. The Chief Executive holds regular meetings with these parties and the Company’s operations are split into three divisions with the head of each division specifically tasked with maintaining a close and mutually beneficial relationship with their manufacturer. For its wider supplier base, the Company ensures that it operates in an ethical manner, ensuring that invoices are settled within agreed terms. The average credit period taken for trade-related purchases in the year under review was twenty-seven days (2023: twenty-seven days). By order of the board R C Wright Chairman 6 June 2024 27 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business Annual Statement from the Chairman of the Remuneration Committee Introduction On behalf of your board, I am pleased to present our Directors’ Remuneration Report for the year ended 31 March 2024. The Directors’ Remuneration Report has been prepared on behalf of the board by the Remuneration Committee in accordance with the requirements of the Companies Act 2006 and the Large and Medium-sized Companies and Groups (Accounts and Reports) (Amendments) Regulations 2013, and is split into two sections: • The directors’ remuneration policy sets out the Company’s policy on remuneration, which was subject to a binding shareholder vote at the Annual General Meeting on 3 August 2023. This remuneration policy will continue to be voted on in the future at least once every three years; and • The annual report on remuneration sets out the payments and awards made to the directors and details the link between company performance and remuneration for the financial year ended 31 March 2024. The information set out on pages 28 to 41, which comprise of the remuneration disclosures are, where stated, subject to audit in accordance with the relevant statutory requirements. Remuneration outcomes for the financial year ended 31 March 2024 Annual bonus opportunities for the directors are based on the achievement of an underlying profit before tax target, subject to the discretion of the Remuneration Committee. The necessary profit target was not achieved in relation to the financial year ended 31 March 2024. As a result, no bonuses were awarded to the executive directors. Key remuneration decisions for the forthcoming financial year ending 31 March 2025 Under the Company’s annual salary review, no changes were made to the base salaries for both the executive and non-executive directors at 1 April 2024. Salaries for employees, in general, were increased by an overall average of 4.3% from that date. Conclusion The directors’ remuneration policy, which follows this annual statement sets out the Committee’s principles on remuneration for the future and the annual report on remuneration provides details of the remuneration for the year ended 31 March 2024. The Committee will continue to be mindful of shareholder views and interests and we believe that our directors’ remuneration policy continues to be aligned with the achievement of the Company’s business objectives. By order of the board N T Gourlay Chairman of the Remuneration Committee 6 June 2024 28 Caffyns plc Annual Report 2024 Directors’ Remuneration Report Remuneration policy The policy of the Committee is to ensure that the executive directors are fairly rewarded for their individual contributions to the Company’s overall performance and to provide a competitive remuneration package to executive directors to attract, retain and motivate individuals of the calibre required to ensure that the Company is managed successfully in the interests of all stakeholders. In addition, the Committee’s policy is that a substantial proportion of the remuneration of the executive directors should be performance related. The Company’s directors’ remuneration policy is voted on every three years and was last approved by shareholders at the Annual General Meeting held on 3 August 2023 and became effective from that date. The full policy was disclosed in the 2023 Annual Report, which is available on the Caffyns plc website located at www.caffynsplc.co.uk. The main elements of the remuneration package of executive directors are set out below: Purpose and link to strategy Operation Maximum potential value Performance metrics Base salary Provide competitive remuneration that will attract and retain high- calibre executive directors to develop and implement the Company’s strategy, without paying more than necessary, and having regard to the views of shareholders and other stakeholders. Reviewed annually effective from 1 April to reflect role, responsibility and performance of the individual and the Company, and to take account of rates of pay for comparable roles in similar companies. Paid in twelve equal monthly instalments during the year. When selecting comparators, the Committee has regard to the Company’s revenue, market worth and business sector. There is no prescribed maximum increase, although the Committee carefully considers any increases against those awarded to the Company’s employees, taken as a whole. The annual rate of any increase is set out in the Annual Report in the section covering remuneration for the year and the following year. The Committee considers individual salaries at the appropriate Committee meeting each year taking due account of the factors noted in the operation of the salary policy. Benefits Provide market competitive benefits consistent with the role. Benefits consist of the provision of a company car, private medical health insurance, business-related and certain other subscriptions, and the opportunity to join any Company savings-related share option scheme. The cost of providing benefits varies from time to time and is borne wholly by the Company except for the cost of private medical health insurance where the Company contributes half of the cost. Not applicable. 29 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business Purpose and link to strategy Operation Maximum potential value Performance metrics Annual bonus Incentivises achievement of business objectives by providing a reward for performance against annual targets. Paid in cash after the end of the financial year to which it relates. Up to 100% of salary. Targets based on the underlying profit before tax of the Company. The Committee sets threshold and maximum targets on an annual basis. In general: • A percentage of the maximum bonus is payable for hitting the threshold target; and • 100% of the maximum bonus is payable for meeting or exceeding the maximum target. A sliding scale operates between threshold and maximum performance. Payment of any bonus is subject to the discretion of the Committee and, if deemed appropriate, a bonus of up to 10% of salary may be paid in exceptional circumstances, despite the threshold target not being reached. Long-term incentives Alignment of interests with shareholders by providing long-term incentives delivered in the form of shares. Executive directors are able to apply for maximum entitlement under the rules of any Company savings-related share option scheme. No other long-term incentive scheme is considered appropriate for the Company’s specific circumstances. See page 37 for details. Not applicable. Pension Attract and retain executive directors for the long-term by providing funding for retirement. Executive directors are eligible to join the Company’s defined contribution pension scheme on the same terms as staff generally. In accordance with the rules of the pension scheme, bonuses are pensionable. As a result of changes in pensions’ legislation effective from 6 April 2006, executive directors can choose to be paid a salary supplement in lieu of the employers’ contribution to the Company’s pension scheme. 3% of base salary plus bonus. Not applicable. 30 Caffyns plc Annual Report 2024 Directors’ Remuneration Report continued Notes to the policy table The remuneration policy is designed to support the strategy and promote long- term sustainable success. There is no link between the levels of remuneration earned by the executive directors and the Company’s share price. When reviewing the remuneration policy, the Remuneration Committee remains mindful of the Company’s purpose, values and culture. Performance conditions The Committee selected the performance conditions as they are central to the Company’s strategy and are key metrics used by the executive directors to oversee the operation of the business. The performance targets for the annual bonus are determined annually by the Committee. The performance targets for any annual bonus in the coming financial year ending 31 March 2025 are based on achievement of a pre-set profit before tax for that year. The target profit would be the profit excluding property profits and losses and pension fund costs or gains. The Remuneration Committee also reserves the right to make additional adjustments to the profit target when calculating bonus entitlement for items (losses or gains) that they considered not to be part of normal underlying profit for that year. Furthermore, in determining whether to award a bonus, the Committee would also take into account factors such as dividend cover and year-on-year changes to the net asset value of the Company. The Committee is of the opinion that these performance targets are commercially sensitive and that it would, therefore, be detrimental to the Company to disclose their details in advance. The targets will be disclosed after the end of the financial year in the Directors’ Remuneration Report in next year’s Annual Report. In exceptional circumstances, the Remuneration Committee would have the discretion to pay a maximum of 10% of salary as a bonus, even if performance were to be below the threshold required. Differences from remuneration policy for all employees All employees of the Company are entitled to base salary and benefits. The opportunity to earn commission or a bonus is made available to a high proportion of employees. The maximum opportunity available is based on the seniority and responsibility of the role. Statement of consideration of employment conditions of employees elsewhere in the Company The Committee receives reports on an annual basis on the level of pay rises awarded across the Company and takes these into account when determining salary increases for executive directors. In addition, the Committee receives reports on the structure of remuneration for senior management in the tier below the executive directors and uses this information to ensure a consistency of approach for its most senior managers. The Committee does not specifically invite employees to comment on the directors’ remuneration policy, but it does take note of any comments made by employees. Statement of consideration of shareholder views The board would carefully consider any shareholder feedback and any actions to be taken would be built into the Committee’s business for the ensuing period. This, and any additional feedback received from shareholders from time to time, would be considered by the Committee as part of the Company’s annual review of remuneration policy. Approach to recruitment remuneration The Committee’s approach to recruitment remuneration is to offer a market-competitive remuneration package sufficient to attract high-calibre candidates who are appropriate to the role but without paying any more than is necessary. Any new executive director’s remuneration package would include the same elements and be in line with the policy table set out earlier in the directors’ remuneration policy, including the same limits on performance-related remuneration. Were an internal candidate promoted to the board, the original grant terms and conditions of any bonus or share awards made before that promotion would continue to apply. Reasonable relocation and other similar expenses may be paid if appropriate. 31 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business Directors’ service contracts, notice periods and termination payments Provision Policy Details Contractual provisions on a change of control of the Company Other provisions in specific service contracts Notice periods in executive directors’ service contracts. Twelve months by executive directors and the Company. Executive directors may be required to work during the notice period. Twelve months by executive directors and the Company. S G M Caffyn may give six months’ notice, but is entitled to two years’ notice from the Company and an unreduced early retirement pension. M Warren may give six months’ notice and is entitled to six months’ notice from the Company. Compensation for loss of office. No more than twelve months’ basic salary, bonus and benefits (including Company pension contributions). None. None, except for the Chief Executive. Termination payment to S G M Caffyn following a change of control comprises a cash amount equal to two years’ basic salary, bonus and benefits (including Company pension contributions). Treatment of annual bonus on termination. Bonuses that have already been declared are payable in full. In the event of termination by the Company (except for cause), a prorated bonus to the end of the notice period would also be payable. None. None. None. 32 Caffyns plc Annual Report 2024 Directors’ Remuneration Report continued Provision Policy Details Contractual provisions on a change of control of the Company Other provisions in specific service contracts Treatment of unvested options from savings- related share option schemes. Good leavers may exercise their options within six months of cessation (one year for death). Options of leavers for fraud, dishonesty or misconduct lapse. Options of other leavers may be exercised within six months of cessation, but only to the extent that they would ordinarily become vested during that time. There is no discretion to treat any such leaver as a “good leaver”. Other than death, “good leaver” circumstances comprise: injury, disability, redundancy, retirement or transfer of employing business outside the Company. The number of options that can be exercised is reduced pro rata to reflect the proportion of the vesting period before cessation. The number of options that can be exercised is reduced pro rata to reflect the proportion of the vesting period before cessation. Not applicable. Exercise of discretion. Intended only to be relied upon to provide flexibility in unusual circumstances. The Committee’s determination would consider the particular circumstances of the executive director’s departure and the recent performance of the Company. Not applicable. Not applicable. Outside appointments. Subject to approval. Board approval must be sought. Not applicable. Not applicable. Non-executive directors. Appointed for three- year terms. Early termination by either the Company or the director may occur with six months’ notice. Fees for that period would be paid as compensation if the early termination was requested by the Company. Not applicable. Not applicable. In the event of the negotiation of a compromise or settlement agreement between the Company and a departing director, the Committee may make payments it considers reasonable in settlement of potential legal claims. Such payments may also include reasonable reimbursements of professional fees in connection with such agreements. The Committee may also include the reimbursement of repatriation costs or fees for professional or outplacement advice in the termination package, if it considers it reasonable to do so. It may also allow the continuation of benefits for a limited period. 33 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business Service contracts Executive directors are appointed under rolling service contracts, whereas non-executive directors each have a fixed-term appointment of three years, renewable upon expiry at the Company’s discretion. When considering the reappointment of a non-executive director, the board reviews their attendance at, and participation in, meetings and their overall performance, and takes into account the balance of skills and experience of the board as a whole. Director Commencement of current renewal contract Expiry Unexpired terms at 31 March 2024 R C Wright 27 July 2024 26 July 2027 40 months N T Gourlay 26 September 2022 25 September 2025 18 months S G Bellamy 18 June 2022 17 June 2025 15 months Copies of directors’ service contracts and letters of appointment are available for inspection at the Company’s registered office. Fees from external directorships None of the executive directors holds office as a non-executive director of other companies other than in a voluntary or honorary (that is, unpaid) capacity. The Company does not have a formal policy on whether an executive director may, or may not, keep fees gained from holding an external non-executive directorship. This would be decided on a case-by-case basis. Total remuneration opportunity for the year ending 31 March 2025 The chart below illustrates the remuneration that would be paid to each of the executive directors under three different performance scenarios: (i) below threshold; (ii) on target; and (iii) outperformance. The elements of remuneration have been categorised into two components: (i) fixed; and (ii) annual variable (annual bonus awards). S G M Caffyn Below threshold Target Outperformance 50% £636,000 20% £398,000 £318,000 50% 80% 100% M Warren Below threshold Target Outperformance 50% £326,000 20% £204,000 £163,000 50% 80% 100% S J Caffyn Below threshold Target Outperformance 50% £104,000 20% £65,000 £52,000 50% 80% 100% Fixed Annual bonus 34 Caffyns plc Annual Report 2024 Directors’ Remuneration Report continued Each element of remuneration is defined in the table below: Element Description Fixed Base salary and benefits in kind Annual variable Annual bonus awards The on-target scenario assumes that, for the annual bonus, underlying profit before tax would be 118% of the threshold target. Non-executive directors’ fee policy The policy for the remuneration of the non-executive directors is as set out below. Non-executive directors are not entitled to a bonus, cannot participate in the Company’s savings-related share option scheme and are not eligible for pension arrangements or any other employment benefits. Purpose and link to strategy Operation Maximum potential value Performance metrics Non-executive directors’ fees Attract non-executive directors who have a broad range of experience and skills to oversee the implementation of the Company’s strategy. Non-executive directors’ fees are determined by the board within the limits set out in the Articles of Association and are paid in twelve equal, monthly instalments during the year. Reviewed annually to reflect the role, responsibility and performance of the individual and the Company. Annual rate of increase set out in the annual report on remuneration for the year under review and the following year. No prescribed maximum annual increase. None. When reviewing the level of fees paid to non-executive directors, care is taken to ensure that no conflicts of interest arise and no non-executive director would take part in discussions concerning their own fees. 35 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business Annual report on remuneration Total single figure of remuneration for the year ended 31 March 2024 (audited) The following table shows a total single figure of remuneration in respect of qualifying services for the year ended 31 March 2024, for each director, together with comparative figures for the year ended 31 March 2023. The information provided in this part of the Directors’ Remuneration Report is subject to audit. Salary and fees £’000 Taxable benefits £’000 Annual bonus £’000 In lieu of pension contributions £’000 Total single figure £’000 2024 2023 2024 2023 2024 2023 2024 2023 2024 2023 Executive S G M Caffyn 318 306 16 21 – 113 10 13 344 453 M Warren 163 157 6 6 – 58 4 6 173 227 S J Caffyn 50 50 6 6 – 18 2 2 58 76 Total 531 513 28 33 – 189 16 21 575 756 Non-executive R C Wright 73 70 – – – – – – 73 70 N T Gourlay 36 35 – – – – – – 36 35 S G Bellamy 36 35 – – – – – – 36 35 Total 145 140 – – – – – – 145 140 676 653 28 33 – 189 16 21 720 896 Employment benefits made available to the executive directors include the provision of a company car, a 50% contribution towards the cost of private medical health and the cost of appropriate subscriptions. Remuneration received by the directors can be analysed between Fixed and Variable sums as follows: Total Fixed sums £’000 Total Variable sums £’000 Total single figure £’000 2024 2023 2024 2023 2024 2023 Executive S G M Caffyn 344 340 – 113 344 453 M Warren 173 169 – 58 173 227 S J Caffyn 58 58 – 18 58 76 Total 575 567 – 189 575 756 Non-executive R C Wright 73 70 – – 73 70 N T Gourlay 36 35 – – 36 35 S G Bellamy 36 35 – – 36 35 Total 145 140 – – 145 140 720 707 – 189 720 896 Annual bonus (audited) Bonuses are earned by reference to the financial year and paid in May or June following the end of the financial year and after completion of the external audit. Any bonuses accruing to the executive directors in respect of the year ended 31 March 2024 were based on the underlying profit before tax, as shown below. Bonus paid as a percentage of base salary S G M Caffyn M Warren S J Caffyn Threshold Target Maximum Actual performance 2024 2023 2024 2023 2024 2023 Underlying result before tax (£’million)* £1.83 £2.09 £4.00 £(0.57) 100% 0% 100% 0% 100% 0% Bonus receivable 15% 25% 100% 0% 0% 0% 0% 0% 0% 0% * The underlying profit before tax is calculated after taking account of the cost of such bonus, including employer’s National Insurance charges and contributions in lieu of pension contributions. 36 Caffyns plc Annual Report 2024 Directors’ Remuneration Report continued Pension entitlements and cash allowances (audited) One executive director, the Company Secretary, was a deferred member of the Company’s closed defined benefit pension scheme at 31 March 2024 (2023: one). The defined benefit pension scheme will provide a pension to the Company Secretary of a maximum of two-thirds of final salary in respect of benefits accrued up to 31 March 2006. From 1 April 2006 until 1 April 2010, when the scheme closed to future accrual, the accrued benefits of this director were based on a “career average” basis and based upon earnings in each financial year. Under the rules of the scheme, the Company Secretary is eligible for a pension at normal retirement age of 65. If early retirement is taken before age 65, the accrued pension is discounted by 5% per annum (2023: 5%) simple, except where the Company consents to early retirement between 60 and 65 when no discount would be applied. Pensions paid increase in line with price indexation, which may be limited. On death, a one-half spouse’s pension becomes due. Children’s allowances up to a maximum of 100% of the executive’s pension may be payable, including any spouse’s pension. Allowance would be made to transfer value payments for discretionary benefits. The total annual accrued pension excludes transferred-in benefits. Normal retirement date Total annual accrued defined benefit pension at 31 March 2024 £’000 Total annual accrued defined benefit pension at 31 March 2023 £’000 S J Caffyn 12 December 2033 41 38 The pension for the Company Secretary for service since 2010 has been provided on a contributory basis through the Company’s defined contribution pension scheme. In certain years, the Company Secretary elected not to be included in the defined contribution pension scheme and, instead, to be paid a salary supplement in lieu of the employer’s contribution to the Company’s defined contribution pension scheme. In the year to 31 March 2024, one of the executive directors was a member of the Company’s defined contribution pension scheme (2023: one). The non-executive directors are not members of the Company’s defined contribution pension scheme (2023: none). Directors’ interests in shares (audited) The interests of the directors and their families in the shares of the Company are as follows: As at 31 March 2024 As at 31 March 2023 Ordinary 11% Preference 7% Preference Ordinary 11% Preference 7% Preference R C Wright 7,500 – – 7,500 – – S G M Caffyn 78,199 1,600 200 76,988 1,600 200 M Warren 8,036 – – 6,825 – – S J Caffyn 48,323 1,655 – 46,323 1,655 – N T Gourlay 4,893 – – 4,893 – – S G Bellamy 5,000 – – 5,000 – – In March 2024, Mr S G M Caffyn and Mr M Warren were both granted 1,211 shares under the Company’s 2020 savings-related share option scheme. The shares were granted at an exercise price of £3.06. The market value of the shares at the date of the grant on 23 December 2020 was £3.85, giving a face value of the awards for each of the directors listed of £957. There are no contractual requirements for directors to own shares in the Company, although they are encouraged to become shareholders in order to increase the alignment of their interests with those of other shareholders. At 31 March 2024, all directors held a direct interest in the Ordinary shares of the Company. All-employee share scheme (audited) At 31 March 2024, no share options were held by any director. 37 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business Performance graph and table The chart below shows the Company’s eight-year annual Total Shareholders Return performance against the FTSE Small-Cap Total Return Index, which is considered an appropriate comparison to other public companies of a similar size. 25.0 50.0 75.0 100.0 125.0 150.0 175.0 FTSE Small Cap TSR Caffyns TSR 31/03/2016 31/03/2017 31/03/2018 31/03/2019 31/03/2020 31/03/2021 31/03/2022 31/03/2023 31/03/2024 Chief Executive’s remuneration The table below sets out the total remuneration delivered to the Chief Executive over each of the last ten years, valued using the same methodology as applied to the total single figure of remuneration. Chief Executive: S G M Caffyn Financial years ended 31 March 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 Total single remuneration figure (£’000) 389 410 388 302 364 319 281 576 453 344 Annual bonus as percentage of maximum opportunity 39% 43% 31% 0% 19% 0% 0% 83% 37% 0% 38 Caffyns plc Annual Report 2024 Directors’ Remuneration Report continued Annual percentage change in remuneration of directors and employees The table below shows the percentage increases/(decreases) in the directors’ salary, taxable benefits and annual bonus over the relevant reporting periods noted in the table compared to the average of all employees. S G M Caffyn (Chief Executive) S J Caffyn (Company Secretary) M Warren (Finance Director) R C Wright (Non- executive Chairman S G Bellamy (Non- executive director) N T Gourlay (Non- executive director) All employees % change Year to 31 March 2021 Salary/fees (13.1)% (4.7)% (6.9)% (8.9)% (5.0)% (5.0)% (4.2)% Benefits 3.5% 43.7% (45.4)% 0.0% 0.0% 0.0% 13.6% Annual bonus 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 62.3% % change Year to 31 March 2022 Salary/fees 2.0% 2.0% 2.0% 2.0% 2.0% 2.0% 2.0% Benefits (1.1)% 47.2% (24.8)% 0.0% 0.0% 0.0% 4.9% Annual bonus ∞ ∞ ∞ 0.0% 0.0% 0.0% 64.0% % change Year to 31 March 2023 Salary/fees 3.5% 3.5% 3.5% 3.5% 15.5% 15.5% 4.4% Benefits 0.1% (22.2)% 9.5% 0.0% 0.0% 0.0% 4.9% Annual bonus (53.8)% (53.8)% (53.8)% 0.0% 0.0% 0.0% (10.8)% % change Year to 31 March 2024 Salary/fees 4.0% 4.0% 4.0% 4.0% 4.0% 4.0% 4.0% Benefits (25.6)% 2.9% (9.0)% 0.0% 0.0% 0.0% (3.8) Annual bonus (100.0)% (100.0)% (100.0)% 0.0% 0.0% 0.0% (24.0)% The underlying package of benefits in kind for the directors, and for employees in general, remained unchanged in comparison to the prior years, although the outcomes were different. Care should be exercised when considering the percentage changes, given the relatively small monetary values involved in each year. Comparison of the pay of the Chief Executive to other employees The table below shows the ratio of the single figure annual remuneration of Mr S G M Caffyn, the Chief Executive, to the median, 25th and 75th percentile paid employee. Their total remuneration includes wages and salaries, taxable benefits, commissions and bonuses, and pension benefits. Methodology Population 25th percentile Median 75th percentile Year to 31 March 2024 Option A Employee salary £22,000 £31,000 £34,000 Employee total remuneration £22,000 £32,000 £43,000 CEO to employee pay ratio 20:1 14:1 10:1 Year to 31 March 2023 22:1 15:1 10:1 Year to 31 March 2022 25:1 17:1 13:1 Year to 31 March 2021 13:1 9:1 7:1 Year to 31 March 2020 17:1 11:1 8:1 The pay ratio disclosure above complies with Regulation 18 of The Companies (Miscellaneous Reporting) regulations 2018. These ratios have been prepared using Option A in the regulations by ranking the annualised earnings of those employees of the Company in employment on 31 March 2024, the last day of the financial year under review. Earnings includes salary, bonuses, variable elements of pay such as commissions and overtime, holiday and sickness pay, company pension contributions and the taxable value of benefits-in-kind. The Company’s Chairman and non-executive directors have been excluded from the calculation as they receive a fee rather than a salary. Any employees on zero-hour contracts have been included if they worked in the month of March 2024. 39 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business Change in remuneration of the Chief Executive The base salary of the Chief Executive increased by 4.0% between 31 March 2023 and 31 March 2024, mirroring that for the Company’s Regional Directors and Heads of Business. Neither the Chief Executive nor the comparator group received any changes to their employment benefits during the year. The Chief Executive did not receive a bonus for the year under review compared to a bonus of 37% of salary in the prior year. The bonuses earned by the comparator group reduced by 64% compared to the prior year. The comparator group comprises Regional Directors and Heads of Business and has been selected on the basis that these managers have direct senior operational management responsibilities. Relative importance of spend on pay The table below sets out the total spend on pay in the two years to 31 March 2024 compared with other disbursements from profit (i.e. distributions to shareholders). These were the most significant outgoings for the Company in the last financial year. Spend in 2024 £’000 Spend in 2023 £’000 Change % Spend on staff pay (including directors) 15,830 15,839 0.0% Profit distributed by way of dividend 539 606 (11.1)% A final dividend of 5.0 pence per Ordinary share has been declared for the year ended 31 March 2024, in addition to an interim dividend of 5.0 pence that was paid during the year. The total dividend payable in respect of the year to 31 March 2024 will, therefore, be £270,000 (2023: £606,000). Implementation of the remuneration policy for the coming financial year ending 31 March 2025 The annual salaries and fees to be paid to directors in the coming financial year are set out in the table below, together with any increases expressed as a percentage. 2025 salary/fees £’000 2024 salary/fees £’000 Increase % S G M Caffyn 318 318 0.0 M Warren 163 163 0.0 S J Caffyn 52 52 0.0 R C Wright 73 73 0.0 N T Gourlay 36 36 0.0 S G Bellamy 36 36 0.0 The basis for determining annual bonus payments for the financial year ending 31 March 2025 is set out in the policy table in the Directors’ Remuneration Report on page 30. The profit targets are considered commercially sensitive because of the information that it could provide to the Company’s competitors and, consequently, these profit targets will only be disclosed after the end of the financial year, in the Directors’ Remuneration Report in the 2025 Annual Report. 40 Caffyns plc Annual Report 2024 Directors’ Remuneration Report continued Consideration by the directors of matters relating to directors’ remuneration The Committee The Committee is responsible for reviewing and recommending the framework and policy for remuneration of the executive directors and of senior management. The Committee’s terms of reference are available on the Company’s corporate website. The members of the Committee at 31 March 2024 were Mr N T Gourlay (Chairman), Mr R C Wright and Mr S G Bellamy. Mr S G Bellamy was an independent non-executive director throughout the year. The Committee met three times during the year and all members were present except for Mr R C Wright, who was unable to attend one meeting, in May 2023. The primary role of the Committee is to set the directors’ remuneration policy and, accordingly, to: • review, recommend and monitor the level and structure of remuneration for the executive directors and to review and monitor the level and structure of remuneration of other senior executives; • approve the remuneration package for the executive directors; • determine the balance between base pay and performance-related elements of the package to align executive directors’ interests with those of shareholders and other stakeholders; and • approve annual incentive payments for executive directors. Summary of activity during the year ended 31 March 2024 During the year, the Committee conducted its annual review of all aspects of the remuneration packages of the executive directors to ensure that they continue to reward and motivate achievement of medium and long-term objectives and align their interests with those of shareholders and other stakeholders. Accordingly, the Committee’s activities during the year included: • reviewing the basic salaries of the executive directors and reviewing and monitoring the level and structure of remuneration of other senior executives; • reviewing the basic salary of the Company’s Chairman. This review was performed by Mr N T Gourlay and Mr S G Bellamy only; and • setting the annual performance targets in line with the Company’s plan for the coming financial year ending 31 March 2025 and determining the amounts that may potentially have been payable for the financial year under review ended 31 March 2024. Statement of voting at the 2023 Annual General Meeting At the last Annual General Meeting, votes to approve the Directors’ Remuneration Report were cast as follows: Votes for % Votes against % Withheld % 2,652,631 99.96 800 0.03 100 0.01 Statement of voting at the 2023 Annual General Meeting A shareholder vote on the directors’ remuneration policy is required at least every third year. The policy was last voted on at the 2023 Annual General Meeting and will be voted on again at the 2026 Annual General Meeting. Votes at the 2023 meeting on the directors’ remuneration policy were cast as follows: Votes for % Votes against % Withheld % 2,652,631 99.96 800 0.03 100 0.01 Mr N T Gourlay will attend the 2024 Annual General Meeting and will be available at that meeting to answer any questions that shareholders may wish to raise. By order of the board N T Gourlay Chairman of the Remuneration Committee 6 June 2024 41 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business The directors present their report and the financial statements for the year ended 31 March 2024. The corporate governance statement on pages 21 to 27 forms part of this Directors’ report. Results and dividends The results of the Company for the year are set out in the financial statements on pages 54 to 91. An interim dividend of 5.0 pence per share was paid to shareholders on 12 January 2024. The board is recommending a final dividend of 5.0 pence per share (2023: 15.0 pence) making a total of 10.0 pence per share (2023: 22.5 pence). Total Ordinary dividends paid in the year amounted to £539,000. Dividends paid in the year to preference shareholders were £72,000 (2023: £72,000) as set out in note 11 to the financial statements. Future developments of the Company are set out in the Operational and Business Review on pages 2 to 6. Financial risk management Consideration of principal risks and uncertainties is included on pages 9 to 11 of the Strategic Report, including the management of financial risks. These are also outlined further in note 22 to the financial statements. Appointment and replacement of the Company’s directors The rules for the appointment and replacement of the Company’s directors are detailed in the Company’s Articles of Association. Directors are appointed by ordinary resolution at a general meeting by shareholders entitled to vote or by the board, either to fill a vacancy or as an addition to the existing board. The appointment of non-executive directors is on the recommendation of the Nomination Committee; the procedure is detailed in the Chairman’s Statement on Corporate Governance on page 22. Directors Details of the directors who served during the year and who remained in office at 31 March 2024 are set out below. Mr R C Wright PG Dip FIMI FCIM was appointed Chairman on 26 July 2012. He joined the board as a non-executive director and Chairman-elect on 1 November 2011. He has previously held senior executive roles with the Ford Motor Company including: Director, European Operations at Jaguar Cars Limited; Director of Sales, Ford Motor Company Limited; and President/ Managing Director of Ford Belgium NV. He was Chairman of API Group plc from 2001 until 31 October 2014, and sat on the advisory board of Warwick Business School, University of Warwick, for several years. He is the former Chair of the board of National Savings and Investments, part of HM Treasury. He is currently an advisor to a number of privately held companies. Mr N T Gourlay BSc, a Chartered Accountant, joined the board as a non-executive director on 26 September 2013. He spent more than twenty years with the BAT plc group of companies, leaving in 2001. In 2003, Mr Gourlay co-founded Animos LLP, a business consultancy of which he remains a partner. Mr S G Bellamy BCom CA(NZ) joined the board on 18 June 2019 and has been chairman and non-executive director to a wide range of both public and private companies and chairman of, and advisor to, investment committees and capital providers. He was previously joint founder and Chief Executive Officer of Accretion Capital LLP and Chief Operating Officer and Chief Financial Officer of Sherwood International Plc. Prior to Sherwood, he was a UK Investment Director of Brierley Investments, an active investor in quoted UK companies. He is currently also an advisor to mid-market private equity firms and is currently a non-executive director of Empresaria Group plc, an AIM-quoted global staffing group. He is a New Zealand Chartered Accountant and worked at Coopers & Lybrand (now PwC), both in New Zealand and New York. Mr S G M Caffyn MA FIMI joined the board on 16 July 1992 and was appointed Chief Executive on 1 May 1998. He graduated from Cambridge in 1983 having read engineering, and, subsequently, worked for Andersen Consulting. He joined the Company in 1990. Mr M Warren BSc FCA joined the board on 31 May 2016 and was appointed Finance Director on 31 July 2016. He is a Chartered Accountant and spent twenty-one years with H.R. Owen plc of which the eight years until April 2015 were as Finance Director. He graduated from Southampton in 1986 having read civil engineering and, subsequently, worked for PwC. Ms S J Caffyn BSc FCIPD AICSA FIMI has over thirty years’ Human Resource experience across several different sectors. She joined the board on 28 April 2003 as Human Resources Director, having previously been Group Personnel Manager and Company Secretary. A Chartered Company Secretary, she has governance experience from several not-for-profit organisations. Directors’ indemnity and insurance The Company’s Articles of Association permit the board to grant the directors indemnities in relation to their duties as directors in respect of liabilities incurred by them in connection with any negligence, default, breach of duty or breach of trust in relation to the Company. In line with market practice, each director has the benefit of a deed of indemnity. The Company has also purchased insurance cover for the directors against liabilities arising in relation to the Company, as permitted by the Companies Act 2006. This insurance does not cover fraudulent activity. 42 Caffyns plc Annual Report 2024 Report of the Directors ShareSave scheme The Company encourages employee share ownership through the provision of periodic Save As You Earn schemes. The current scheme, which is administered by the Yorkshire Building Society, commenced in December 2020 with share options for 101,926 Ordinary shares being subscribed. The scheme matured in February 2024 when the share options became exercisable upon expiry of a three-year savings contract at a pre-determined price of £3.06 per share. As a result, 71,899 shares were issued to employees in March 2024 with 505 share options remaining outstanding at the year end. These remaining shares were, subsequently, issued in April 2024. Mr S G M Caffyn and Ms S J Caffyn are directors of Caffyn Family Holdings Limited, which owns all of the 2,000,000 6% Cumulative Second Preference shares, which have full voting rights, except in relation to matters that under the Listing Rules (as amended from time to time) are required to be voted on by premium-listed securities, being the Ordinary shares. The market price of the Company’s Ordinary shares at 31 March 2024 was £4.50 and the range of market prices during the year was £4.50 to £5.80. Compensation for loss of office In the event of his employment with the Company being terminated, Mr S G M Caffyn is entitled to receive from the Company a sum equivalent to twice his annual emoluments, which applied immediately before his termination. Ms S J Caffyn is entitled to receive from the Company a sum equivalent to her annual emoluments, which applied immediately before her termination, and Mr M Warren is entitled to receive from the Company a sum equivalent to six months’ emoluments, which applied immediately before his termination. Emoluments include a proportion of the available bonus, which the expired part of the measured period for bonus bears to the whole of such measurement period. The executive directors’ service contracts commenced from the date of their appointment to the board. In the event of the Chairman’s or a non- executive director’s employment with the Company being terminated, they are entitled to receive from the Company a sum equivalent to six months’ fees. Greenhouse gas emissions Information on greenhouse gas emissions is set out in the Strategic Report on page 17. Employees Employees are encouraged to discuss with management any matters which they are concerned about and issues affecting the Company. The Chief Executive regularly visits the Company’s sites, speaking to staff whilst he is there. He reports to the board on the outcome of these visits. In addition, the board takes account of employees’ interests when making decisions. Suggestions from employees aimed at improving the Company’s performance are welcomed. The board reviews feedback from the employee consultation group on pay and bonuses as well as reviewing all exit interview feedback. The board also meets with senior staff during the strategic review process. The Company has a Human Resources director, Ms S J Caffyn. Further information on employees, including those who are disabled, is set out in the Strategic Report on page 8 and the Section 172 statement on pages 18 and 19. Share capital and the rights and obligations attaching to shares As at 31 March 2024, the issued share capital of the Company comprised Ordinary shares of 50p each and three classes of preference share, namely 7% Cumulative First Preference shares of £1 each, 11% Cumulative Preference shares of £1 each, and 6% Cumulative Second Preference shares of 10p each. Details of the share capital of the Company are set out in note 26 to the financial statements. Subject to applicable statutes and other shareholders’ rights, shares may be issued with such rights and restrictions as the Company may by ordinary resolution decide. Holders of Ordinary shares are entitled to attend and speak at general meetings of the Company, to appoint one or more proxies (and, if they are corporations, corporate representatives). Holders of Ordinary shares are entitled to receive a dividend, if one is declared, and a copy of the Company’s Annual Report and Accounts. Holders of Cumulative First Preference shares are entitled, in priority to any payment of dividend on any other class of shares, to a fixed cumulative preferential dividend at the rate of 7% per annum. Subject to the rights of the holders of Cumulative First Preference shares, holders of 6% Cumulative Second Preference shares of 10 pence each are entitled in priority to any payment of dividend on any other class of shares to a fixed cumulative preferential dividend at the rate of 6% per annum. Subject to the rights of the holders of Cumulative First Preference shares and 6% Cumulative Second Preference shares of 10 pence, holders of 11% Cumulative Preference shares of £1 each are entitled in priority to any payment of dividend on any other class of shares to a fixed cumulative preferential dividend at the rate of 11% per annum. The percentage of the total share capital represented by each class of share as at 31 March 2024 is shown below. The full rights and obligations attaching to the Company’s shares are set out in the Company’s Articles of Association, copies of which can be obtained from Companies House or by writing to the Company Secretary. 43 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business £’000 % Authorised 500,000 7% Cumulative First Preference shares of £1 each 500 12.35 1,250,000 11% Cumulative Preference shares of £1 each 1,250 30.86 3,000,000 6% Cumulative Second Preference shares of 10p each 300 7.41 4,000,000 Ordinary shares of 50p each 2,000 49.38 4,050 100.00 Allotted, called-up and fully paid 170,732 7% Cumulative First Preference shares of £1 each 171 7.60 441,401 11% Cumulative Preference shares of £1 each 441 19.59 2,000,000 6% Cumulative Second Preference shares of 10p each 200 8.89 Total Preference shares recognised as a financial liability 812 36.08 2,879,298 Ordinary shares of 50p each 1,439 63.92 2,251 100.00 Property The Company valued its portfolio of freehold premises as at 31 March 2024. The valuation was carried out by CBRE Limited, Chartered Surveyors, based on an existing use valuation. The excess of the valuation over net book value at that date was £10.7 million (2023: £11.5 million). In accordance with the Company’s accounting policies, this surplus has not been incorporated into these financial statements. Voting rights, restrictions on voting rights and deadlines for voting rights Shareholders (other than any who, under the provisions of the Articles of Association or the terms of the shares they hold, are not entitled to receive such notices from the Company) have the right to receive notice of, and attend, and to vote at all general meetings of the Company. The Company’s Auditor has similar rights, except that they may not vote. A resolution put to the vote at any general meeting is to be decided on a show of hands unless (before or on the declaration of the result of the show of hands or on the withdrawal of any demand for a poll) a poll is properly demanded. Every member present in person at a general meeting has, on the calling of a poll, one vote for every Ordinary share of which the member is the holder, and one vote for every 6% Cumulative Second Preference share of which the member is the holder. In the case of joint holders of a share, the vote of the member whose name stands first in the register of members is accepted to the exclusion of any vote tendered by any other joint holder. Unless the board decides otherwise, a shareholder may not vote at any general meeting or class meeting or exercise any rights in relation to meetings, whilst any amount of money relating to their shares remains outstanding. A member is entitled to appoint a proxy to exercise all or any of their rights to attend and speak and vote on their behalf at a general meeting. Further details regarding voting at the Annual General Meeting can be found in the notes to the Notice of the Annual General Meeting. To be effective, paper proxy appointments and voting instructions must be received by the Company’s registrars no later than 48 hours before a general meeting. There are no restrictions on the transfer of Ordinary shares other than certain restrictions which may be imposed pursuant to the Articles of Association of the Company, certain restrictions, which may, from time to time, be imposed by laws and regulations (for example in relation to insider dealing), restrictions pursuant to the Company’s share dealing code whereby directors and certain employees of the Company require prior approval to deal in the Company’s shares, and where a person has failed to provide the Company with information concerning the interests in those shares. The Company is not aware of any arrangements or agreements between shareholders that may result in restrictions on the transfer of Ordinary shares or on voting rights. 44 Caffyns plc Annual Report 2024 Report of the Directors continued Significant direct or indirect shareholdings At 5 June 2024, the directors were aware of the following interests in 3% or more of the nominal value of the Ordinary share capital (excluding treasury shares) of the Company: Ordinary shares % Maland Pension Fund (Pershing Nominees Ltd RKCLT) 550,000 20.2 Charles Stanley 230,579 8.5 HSBC Republic Bank Suisse SA 128,349 4.7 Caffyns Pension Fund 125,570 4.6 Armstrong Investments (Nortrust Nominees) 115,000 4.2 A W Caffyn/B Lees 107,409 3.9 GAM Exempt UK Opportunities Fund 107,325 3.9 Interactive Investor Services Nominees Ltd 106,217 3.9 K E Caffyn 104,804 3.8 M I Caffyn 103,495 3.8 Fostering relationships with stakeholders Details of the Company’s engagement with stakeholders are explained in more detail on pages 18 and 19. The Company also engages with its suppliers in order to maintain good relationships, and with its prospective and actual customers by offering excellent service and an attractive omni- channel retail experience. Modern Slavery Act 2015 In the light of the legislation regarding employment and human rights, in particular the Modern Slavery Act 2015, the board continues to review its policies and risk management processes to determine additional measures which may be required to prevent slavery and human trafficking taking place in any part of its businesses, or in its supply chains. We expect all who have, or seek to have, a business relationship with Caffyns plc or with any of our employees, to familiarise themselves with our anti-slavery values and to act, at all times, in a way which is consistent with those values. The board has adopted a Statement on Slavery and Human Trafficking, which can be found on its corporate website at www.caffynsplc.co.uk. Business at the Annual General Meeting As well as dealing with formal business, the Company takes the opportunity afforded at the Annual General Meeting to provide up-to-date information about the Company’s trading position and to invite and answer questions from shareholders on its policies and business. At the Annual General Meeting, a separate resolution is proposed for each substantive matter. The Company’s Annual Report and financial statements are posted to shareholders, together with the Notice of Annual General Meeting summarising the business proposed, giving the requisite period of notice. Political donations The Company made no donations to political parties in either the current or previous financial year. Auditor BDO LLP has indicated its willingness to continue as the independent Auditor to the Company and a resolution concerning its reappointment will be proposed at the Annual General Meeting in August 2024. All of the directors, as at the date of this report, have taken all the steps that they ought to have taken as a director to make themselves aware of any relevant audit information and to establish that the Company’s auditors are aware of that information. The directors are not aware of any relevant audit information of which the Company’s Auditor is unaware. By order of the board S J Caffyn Company Secretary 6 June 2024 45 www.caffyns.co.uk Stock code CFYN Financials Other information Governance Our Business The directors are responsible for preparing the Annual Report and the financial statements in accordance with UK-adopted international accounting standards and applicable law and regulations. Company law requires the directors to prepare financial statements for each financial year. Under that law, the directors are required to prepare the group financial statements and have elected to prepare the company financial statements in accordance with UK-adopted international accounting standards. Under company law, the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of both the state of affairs and of the profit or loss for the group and company for that period. In preparing these financial statements the directors are required to: • select suitable accounting policies and then apply them consistently; • make judgements and accounting estimates that are reasonable and prudent; • state whether they have been prepared in accordance with UK-adopted international accounting standards, subject to any material departures disclosed and explained in the financial statements; • prepare the financial statements on the going concern basis unless it is inappropriate to presume that the Group and the Company will continue in business; and • prepare a Director’s Report, a Strategic Report and Remuneration Committee Report which comply with the requirements of the Companies Act 2006. The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the Company’s transactions and disclose with reasonable accuracy at any time the financial position of the Company’s and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The directors are responsible for ensuring that the Annual Report and Accounts, taken as a whole, are fair, balanced, and understandable and provides the information necessary for shareholders to assess the Group’s performance, business model and strategy. Website publication The directors are responsible for ensuring the Annual Report and the financial statements are made available on a website. Financial statements are published on the Company’s corporate website, www.caffynsplc.co.uk, in accordance with legislation in the United Kingdom governing the preparation and dissemination of financial statements, which may vary from legislation in other jurisdictions. The maintenance and integrity of the Company’s website is the responsibility of the directors. The directors’ responsibility also extends to the ongoing integrity of the financial statements contained therein. Directors’ responsibilities pursuant to Disclosure Guidance and Transparency Rules 4 (“DTR 4”) The directors confirm to the best of their knowledge that: • the financial statements have been prepared in accordance with the applicable set of accounting standards, give a true and fair view of the assets, liabilities, financial position and profit and loss of the Group and the Company; and • the Annual Report includes a fair review of the development and performance of the business and the financial position of the Group and Company, together with a description of the principal risks and uncertainties that they face. Approved by order of the board. S G M Caffyn M Warren Chief Executive Finance Director 6 June 2024 46 Caffyns plc Annual Report 2024 Directors’ Responsibilities Statement Report of the Independent Auditor Opinion on the financial statements In our opinion: • the financial statements give a true and fair view of the state of the Group’s and of the Parent Company’s affairs as at 31 March 2024 and of the Group’s loss for the year then ended; • the Group financial statements have been properly prepared in accordance with UK adopted international accounting standards; • the Parent Company financial statements have been properly prepared in accordance with UK adopted international accounting standards and as applied in accordance with the provisions of the Companies Act 2006; and • the financial statements have been prepared in accordance with the requirements of the Companies Act 2006. We have audited the financial statements of Caffyns plc (the ‘Parent Company’) and its subsidiaries (the ‘Group’) for the year ended 31 March 2024 which comprise the Group and Company Income Statement, the Group and Company Statement of Comprehensive Income, the Group and Company Statement of Financial Position, the Group and Company Statement of Changes in Equity, the Group and Company Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and UK adopted international accounting standards and as regards the Parent Company financial statements, as applied in accordance with the provisions of the Companies Act 2006. Basis for opinion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. Our audit opinion is consistent with the additional report to the Audit and Risk Committee. Independence Following the recommendation of the Audit and Risk Committee, we were appointed by the Directors on 25 July 2019 to audit the financial statements for the year ended 31 March 2020 and subsequent financial periods. The period of total uninterrupted engagement including retenders and reappointments is five years, covering the years ended 31 March 2020 to 31 March 2024. We remain independent of the Group and the Parent Company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard as applied to listed public interest entities, and we have fulfilled our other ethical responsibilities in accordance with these requirements. The non-audit services prohibited by that standard were not provided to the Group or the Parent Company. Financials Report of the Independent Auditor 47 Income Statement 54 Statement of Comprehensive Income 55 Statement of Financial Position 56 Statement of Changes in Equity 57 Cash Flow Statement 58 Material Accounting Policies 59 Notes to the Financial Statements 65 47 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Conclusions relating to going concern In auditing the financial statements, we have concluded that the Directors’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Our evaluation of the Directors’ assessment of the Group and the Parent Company’s ability to continue to adopt the going concern basis of accounting included: • Evaluating the directors’ assessment of going concern through analysis of the group’s cash flow forecast through to 30 June 2025 including assessing and challenging the assumptions underlying the forecasts by reference to our own knowledge of the industry and the also commentary and forecasts made by industry experts (eg: SMMT, CAP); • As part of the this process we have considered the impact of factors such as inflationary and supply-chain pressures. We have also sensitised these forecasts and considered the underlying assumptions of the forecasts to industry commentary; • We also obtained an understanding of the financing facilities, including the nature of these facilities, repayment terms and covenants. We then assessed the facility headroom and covenant compliance calculations on both a base case scenario, and the sensitised forecasts; and • We considered the likelihood of the sensitised forecasts happening. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Group and the Parent Company’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. In relation to the Parent Company’s reporting on how it has applied the UK Corporate Governance Code, we have nothing material to add or draw attention to in relation to the Directors’ statement in the financial statements about whether the Directors considered it appropriate to adopt the going concern basis of accounting. Our responsibilities and the responsibilities of the Directors with respect to going concern are described in the relevant sections of this report. Overview Coverage 100% (2023: 100%) of Group (loss)/profit before tax 100% (2023: 100%) of Group revenue 100% (2023: 100%) of Group total assets Key audit matters No changes made to the identified key audit matters during the year. Materiality Group financial statements as a whole £685,000 (2023: £315,000) based on 0.26% (2023: 0.125%) of revenue. An overview of the scope of our audit Our Group audit was scoped by obtaining an understanding of the Group and its environment, including the Group’s system of internal control, and assessing the risks of material misstatement in the financial statements. We also addressed the risk of management override of internal controls, including assessing whether there was evidence of bias by the Directors that may have represented a risk of material misstatement. The only trading component in the group is the parent company Caffyns plc with all the subsidiary companies being dormant. Caffyns plc was identified as the only significant component and was subject to a full scope audit by the group audit team. The remaining components were considered to be not significant and were subject to analytical review procedures at a group level by the group audit team. Climate change Our work on the assessment of potential impacts on climate-related risks on the Group’s operations and financial statements included: • Enquiries and challenge of management to understand the actions they have taken to identify climate-related risks and their potential impacts on the financial statements and adequately disclose climate-related risks within the annual report; • Our own qualitative risk assessment taking into consideration the sector in which the Group operates and how climate change affects this particular sector; and • Review of the minutes of Board and Audit and Risk Committee meeting and other papers related to climate change and performed a risk assessment as to how the impact of the Group’s commitment as set out in the Strategic Report may affect the financial statements and our audit. We challenged the extent to which climate-related considerations, including have been reflected, where appropriate, in management’s going concern assessment and viability assessment. 48 Caffyns plc Annual Report 2024 Report of the Independent Auditor continued We also assessed the consistency of management’s disclosures included as Statutory Other Information on pages 12 to 17 with the financial statements and with our knowledge obtained from the audit. Based on our risk assessment procedures, we did not identify there to be any Key audit matters materially impacted by climate-related risks. Key audit matters Key audit matters are those matters that, in our professional judgement, were of most significance in our audit of the financial statements of the current period and include the most significant assessed risks of material misstatement (whether or not due to fraud) that we identified, including those which had the greatest effect on: the overall audit strategy, the allocation of resources in the audit, and directing the efforts of the engagement team. These matters were addressed in the context of our audit of the financial statements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters. Key audit matter How the scope of our audit addressed the key audit matter Defined benefit pension scheme Refer to note 24 and accounting policy on page 61. The Group operates a defined benefit pension scheme, which is accounted for in accordance with IAS19 (Revised) Employee Benefits. There is a risk that the policy adopted does not comply with the requirements of IAS19 and that it is not consistently applied. Management exercises a number of judgements and actuarial assumptions, with the assistance from their actuaries, which have a significant impact on the valuation of the pension scheme liabilities recognised on the statement of financial position. The valuation of the defined benefit pension scheme is sensitive to movements into the key inputs involved in valuing the liability, as well as the asset. The valuation of the liability is therefore considered a significant risk and a key audit matter. We performed an assessment of whether the Group’s accounting policy for the defined benefit pension scheme complied with IAS19 Employee Benefits and tests its consistent application with reference to the principles in the standard. Working with our external actuarial experts, we challenged the appropriateness of the actuarial valuation methodologies and their inherent assumptions such as discount rates, growth rates and mortality rates with reference to relevant market data and industry practice. We also considered the competence, capabilities and objectivity of management’s, as well as our own, actuarial experts. We also tested the accuracy of the underlying data utilised in the actuarial valuation on a sample basis to source documentation such as the pension scheme accounting records. Key observations: Based on the procedures performed, we considered the assumptions and judgements made by management to be reasonable. 49 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Our application of materiality We apply the concept of materiality both in planning and performing our audit, and in evaluating the effect of misstatements. We consider materiality to be the magnitude by which misstatements, including omissions, could influence the economic decisions of reasonable users that are taken on the basis of the financial statements. In order to reduce to an appropriately low level the probability that any misstatements exceed materiality, we use a lower materiality level, performance materiality, to determine the extent of testing needed. Importantly, misstatements below these levels will not necessarily be evaluated as immaterial as we also take account of the nature of identified misstatements, and the particular circumstances of their occurrence, when evaluating their effect on the financial statements as a whole. Based on our professional judgement, we determined materiality for the financial statements as a whole and performance materiality as follows: Group financial statements Parent company financial statements 2024 £ 2023 £ 2024 £ 2023 £ Materiality 685,000 315,000 680,000 315,000 Basis for determining materiality 0.26% of revenue 0.125% of revenue 0.26% of revenue 0.125% of revenue Rationale for the benchmark applied We applied professional judgement to determine 0.26% of revenue to be a relevant measure to assess the Group, relevant to the size of its operation. We applied professional judgement to determine 0.125% of revenue to be a relevant measure to assess the Group, relevant to the size of its operation. We applied professional judgement to determine 0.26% of revenue to be a relevant measure to assess the Group, relevant to the size of its operation. We applied professional judgement to determine 0.125% of revenue to be a relevant measure to assess the Group, relevant to the size of its operation. Performance materiality 513,750 235,000 510,000 235,000 Basis for determining performance materiality 75% of materiality. 75% of materiality. 75% of materiality. 75% of materiality. Rationale for the percentage applied for performance materiality On the basis of our risk assessment, together with our assessment of the Group’s control environment, previous low level of misstatements our judgement is that performance materiality for the financial statements should be 75% of materiality. On the basis of our risk assessment, together with our assessment of the Group’s control environment, previous low level of misstatements our judgement is that performance materiality for the financial statements should be 75% of materiality. On the basis of our risk assessment, together with our assessment of the Company’s control environment, previous low level of misstatements our judgement is that performance materiality for the financial statements should be 75% of materiality. On the basis of our risk assessment, together with our assessment of the Company’s control environment, previous low level of misstatements our judgement is that performance materiality for the financial statements should be 75% of materiality. Reporting threshold We agreed with the Audit and Risk Committee that we would report to them all individual audit differences in excess of £34,000 (2023: £12,600). We also agreed to report differences below this threshold that, in our view, warranted reporting on qualitative grounds. 50 Caffyns plc Annual Report 2024 Report of the Independent Auditor continued Other information The directors are responsible for the other information. The other information comprises the information included in the Annual Report other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements, or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Corporate governance statement The Listing Rules require us to review the Directors’ statement in relation to going concern, longer-term viability and that part of the Corporate Governance Statement relating to the parent company’s compliance with the provisions of the UK Corporate Governance Code specified for our review. Based on the work undertaken as part of our audit, we have concluded that each of the following elements of the Corporate Governance Statement is materially consistent with the financial statements, or our knowledge obtained during the audit. Going concern and longer-term viability • The Directors’ statement with regards to the appropriateness of adopting the going concern basis of accounting and any material uncertainties identified set out on pages 25 and 26; and • The Directors’ explanation as to their assessment of the Group’s prospects, the period this assessment covers and why the period is appropriate set out on page 26. Other Code provisions • Directors’ statement on fair, balanced and understandable set out on page 27; • Board’s confirmation that it has carried out a robust assessment of the emerging and principal risks set out on page 26; • The section of the annual report that describes the review of effectiveness of risk management and internal control systems set out on page 26; and • The section describing the work of the Audit and Risk Committee set out on pages 23 and 24. Other Companies Act 2006 reporting Based on the responsibilities described below and our work performed during the course of the audit, we are required by the Companies Act 2006 and ISAs (UK) to report on certain opinions and matters as described below. Strategic report and Directors’ report In our opinion, based on the work undertaken in the course of the audit: • the information given in the Strategic report and the Directors’ report for the financial year for which the financial statements are prepared is consistent with the financial statements; and • the Strategic report and the Directors’ report have been prepared in accordance with applicable legal requirements. In the light of the knowledge and understanding of the Group and Parent Company and its environment obtained in the course of the audit, we have not identified material misstatements in the strategic report or the Directors’ report. Directors’ remuneration In our opinion, the part of the Directors’ remuneration report to be audited has been properly prepared in accordance with the Companies Act 2006. Matters on which we are required to report by exception We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion: • adequate accounting records have not been kept by the Parent Company, or returns adequate for our audit have not been received from branches not visited by us; or • the Parent Company financial statements and the part of the Directors’ remuneration report to be audited are not in agreement with the accounting records and returns; or • certain disclosures of Directors’ remuneration specified by law are not made; or • we have not received all the information and explanations we require for our audit. 51 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Responsibilities of Directors As explained more fully in the Directors’ responsibilities statement, the Directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Directors are responsible for assessing the Group’s and the Parent Company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Directors either intend to liquidate the Group or the Parent Company or to cease operations, or have no realistic alternative but to do so. Auditor’s responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Extent to which the audit was capable of detecting irregularities, including fraud Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below. Non-compliance with laws and regulations Based on: • Our understanding of the Group and the industry in which it operates; • Discussion with management and those charged with governance, including the Audit and Risk Committee; • Obtaining and understanding of the Group’s policies and procedures regarding compliance with laws and regulations; We considered the significant laws and regulations to be the applicable accounting framework, UK tax legislation and the UK Listing Rules. The Group is also subject to laws and regulations where the consequence of non-compliance could have a material effect on the amount or disclosures in the financial statements, for example through the imposition of fines or litigations. We identified such laws and regulations to be FCA legislation. Our procedures in respect of the above included: • Review of minutes of meetings of those charged with governance for any instances of non-compliance with laws and regulations; • Review of correspondence with regulatory and tax authorities for any instances of non-compliance with laws and regulations; • Review of financial statement disclosures and agreeing to supporting documentation; • Involvement of tax specialists in the audit; and • Review of legal expenditure accounts to understand the nature of expenditure incurred. Fraud We assessed the susceptibility of the financial statements to material misstatement, including fraud. Our risk assessment procedures included: • Obtaining an understanding of controls designed to prevent and detect irregularities, including specific consideration of controls and group accounting policies relating to significant accounting estimates; • Communicating potential fraud risks to all engagement team members (which included motor dealership specialists) and remained alert to any indications of fraud or non-compliance with laws and regulations throughout the audit; • Assessing journals entries as part of our planned audit approach, with a particular focus on journal entries to key financial statement areas such as revenue and inventories; and • Consideration of significant management judgements, particularly in respect of the underlying assumptions in impairment assessments and estimating the defined pension benefit liability (as detailed within key audit matters above). 52 Caffyns plc Annual Report 2024 Report of the Independent Auditor continued Based on our risk assessment, we considered the areas most susceptible to fraud to be revenue recognition and management override. Our procedures in respect of the above included: • Testing all unexpected journals to revenue; • Testing vehicle revenue cut-off; and • Assessing significant estimates made by management for bias. We also communicated relevant identified laws and regulations and potential fraud risks to all engagement team members who were all deemed to have appropriate competence and capabilities and remained alert to any indications of fraud or non-compliance with laws and regulations throughout the audit. Our audit procedures were designed to respond to risks of material misstatement in the financial statements, recognising that the risk of not detecting a material misstatement due to fraud is higher than the risk of not detecting one resulting from error, as fraud may involve deliberate concealment by, for example, forgery, misrepresentations or through collusion. There are inherent limitations in the audit procedures performed and the further removed non-compliance with laws and regulations is from the events and transactions reflected in the financial statements, the less likely we are to become aware of it. A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report. Use of our report This report is made solely to the Parent Company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the Parent Company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Parent Company and the Parent Company’s members as a body, for our audit work, for this report, or for the opinions we have formed. Stephen Le Bas (Senior Statutory Auditor) For and on behalf of BDO LLP, Statutory Auditor Southampton United Kingdom BDO LLP is a limited liability partnership registered in England and Wales (with registered number OC305127). 6 June 2024 53 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Group and Company Note 2024 £’000 2023 £’000 Revenue 2 262,084 251,426 Cost of sales (230,389) (217,844) Gross profit 31,695 33,582 Operating expenses Distribution costs (19,913) (19,009) Administration expenses (10,605) (10,076) Operating profit before other income 1,177 4,497 Other income 5 356 344 Operating profit 1,533 4,841 Operating profit before non-underlying items 2,114 4,827 Non-underlying items within operating profit 3 (581) 14 Operating profit 4 1,533 4,841 Finance expense 7 (2,680) (1,687) Finance expense on pension scheme 8 (398) (64) Net finance expense (3,078) (1,751) (Loss)/profit before taxation (1,545) 3,090 (Loss)/profit before tax and non-underlying items (566) 3,140 Non-underlying items within operating profit 3 (581) 14 Non-underlying items within finance expense on pension scheme 3 (398) (64) (Loss)/profit before taxation (1,545) 3,090 Taxation 9 341 (566) (Loss)/profit for the year attributable to the owners of the parent (1,204) 2,524 (Deficit)/earnings per share Basic 10 (44.3)p 93.6p Diluted 10 (44.3)p 92.4p Underlying (deficit)/earnings per share Basic 10 (17.3)p 95.1p Diluted 10 (17.3)p 93.9p See accompanying notes to the financial statements. 54 Caffyns plc Annual Report 2024 Income Statement for the year ended 31 March 2024 Group and Company Note 2024 £’000 2023 £’000 (Loss)/profit for the year (1,204) 2,524 Items that will not be reclassified subsequently to profit and loss: Remeasurement of net defined benefit liability 24 (1,652) (6,715) Deferred tax on remeasurement 25 413 1,679 Effect of change in deferred tax rate – – Total other comprehensive expense, net of taxation (1,239) (5,036) Total comprehensive expense for the year (2,443) (2,512) See accompanying notes to the financial statements. 55 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Statement of Comprehensive Income for the year ended 31 March 2024 Note Group 2024 £’000 Group 2023 £’000 Company 2024 £’000 Company 2023 £’000 Non-current assets Right-of-use assets 12 2,343 2,348 2,343 2,348 Property, plant and equipment 13 38,714 38,145 38,714 38,145 Investment properties 14 7,216 7,531 7,216 7,531 Interest in lease 15 65 225 65 225 Goodwill 16 286 286 286 286 Deferred tax asset 25 568 – 568 – Investment in subsidiary undertakings 17 – – 250 250 49,192 48,535 49,442 48,785 Current assets Inventories 18 42,251 39,989 42,251 39,989 Trade and other receivables 19 7,310 7,121 7,310 7,121 Interest in lease 15 160 164 160 164 Current tax recoverable 190 – 190 – Cash and cash equivalents 438 4,226 438 4,226 50,349 51,500 50,349 51,500 Total assets 99,541 100,035 99,791 100,285 Current liabilities Interest-bearing bank overdrafts and loans 21 1,445 1,875 1,445 1,875 Trade and other payables 20 45,597 43,674 45,847 43,924 Lease liabilities 23 501 511 501 511 Current tax payable – 28 – 28 47,543 46,088 47,793 46,338 Net current assets 2,806 5,412 2,556 5,162 Non-current liabilities Interest-bearing bank loans 21 10,308 10,437 10,308 10,437 Lease liabilities 23 2,106 2,203 2,106 2,203 Deferred tax liability 25 – 34 – 34 Preference shares 26 812 812 812 812 Retirement benefit obligations 24 10,036 8,799 10,036 8,799 23,262 22,285 23,262 22,285 Total liabilities 70,805 68,373 71,055 68,623 Net assets 28,736 31,662 28,736 31,662 Capital and reserves Share capital 26 1,439 1,439 1,439 1,439 Share premium account 272 272 272 272 Capital redemption reserve 707 707 707 707 Non-distributable reserve 1,724 1,724 1,724 1,724 Retained earnings 24,594 27,520 24,594 27,520 Total equity attributable to shareholders 28,736 31,662 28,736 31,662 The financial statements were approved by the board of directors and authorised for issue on 6 June 2024 and were signed on its behalf by: S G M Caffyn M Warren Chief Executive Finance Director See accompanying notes to the financial statements. Company number: 105664 56 Caffyns plc Annual Report 2024 Statement of Financial Position at 31 March 2024 Group and Company Note Share capital £’000 Share premium £’000 Capital redemption reserve £’000 Non- distributable reserve £’000 Retained Earnings £’000 Total £’000 At 1 April 2023 1,439 272 707 1,724 27,520 31,662 Total comprehensive expense Loss for the year – – – – (1,204) (1,204) Other comprehensive expense – – – – (1,239) (1,239) Total comprehensive expense for the year (2,443) (2,443) Transactions with owners: – – – – Dividends 11 – – – – (539) (539) Issue of shares – SAYE 27 – – – – 220 220 Purchase of own shares 26 – – – – (195) (195) Share-based payment 27 – – – – 31 31 At 31 March 2024 1,439 272 707 1,724 24,594 28,736 for the year ended 31 March 2023 Group and Company Note Share capital £’000 Share premium £’000 Capital redemption reserve £’000 Non- distributable reserve £’000 Retained Earnings £’000 Total £’000 At 1 April 2022 1,439 272 707 1,724 30,589 34,731 Total comprehensive Income/ (expense) Profit for the year – – – – 2,524 2,524 Other comprehensive expense – – – – (5,036) (5,036) Total comprehensive expense for the year (2,512) (2,512) Transactions with owners: – – – – Dividends 11 – – – – (606) (606) Issue of shares – SAYE 27 – – – – 3 3 Share-based payment 26 – – – – 46 46 At 31 March 2023 1,439 272 707 1,724 27,520 31,662 57 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Statement of Changes in Equity for the year ended 31 March 2024 Group and Company Note 2024 £’000 2023 £’000 Net cash inflow from operating activities 28 119 4,237 Investing activities Proceeds on disposal of property, plant and equipment 57 1 Purchases of property, plant and equipment (2,575) (902) Receipt from investment in lease 185 185 Net cash outflow from investing activities (2,333) (716) Financing activities Revolving credit facility utilised 1,000 – Revolving credit facility repaid (1,000) – Secured loans repaid (875) (875) Unsecured loan received 350 – Unsecured loan repaid (35) – Issue of shares – SAYE scheme 220 3 Purchase of own shares for treasury (195) – Dividends paid (539) (606) Repayment of capital element of lease liabilities (500) (576) Net cash outflow from financing activities (1,574) (2,054) Net (decrease)/increase in cash and cash equivalents (3,788) 1,467 Cash and cash equivalents at beginning of year 4,226 2,759 Cash and cash equivalents at end of year 438 4,226 See accompanying notes to the financial statements. 58 Caffyns plc Annual Report 2024 Cash Flow Statement for the year ended 31 March 2024 Basis of preparation and statement of compliance The financial statements have been prepared in accordance with UK-adopted international accounting standards in conformity with the requirements of the Companies Act 2006 and in accordance with International Financial Reporting Standards (“IFRS”) as adopted in the United Kingdom. The financial statements have been prepared on the historical cost basis. The principal accounting policies adopted are set out below. The preparation of financial statements in conformity with IFRSs requires the use of estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting year. Although these estimates are based upon management’s best knowledge of the amount, events or actions, actual results may, ultimately, differ from those estimates. The estimated and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only that period, or in the period of the revision and future periods if the revision affects both current and future periods. Judgements made by the directors in the application of accounting policies that have significant effect on the financial statements and estimates with a significant risk of material adjustment in the next year are discussed in note 1. The consolidated financial statements are prepared in Sterling, which is both the functional currency of the Company and its subsidiaries and the presentational currency of the Group. All values are rounded to the nearest thousand pounds (£’000) except where otherwise indicated. Standards, amendments and interpretations to existing Standards that are not yet effective and have not been adopted early by the Group There have been no adoptions during the year which have had any material impact on the financial statements. At the date of authorisation of these financial statements, there were no new Standards, or amendments to existing Standards, that had been published by the International Accounting Standards Board but were not effective and have not been early adopted by the Company. Going concern The directors have considered the going concern basis and have undertaken a detailed review of trading and cash flow forecasts for a period of one year from the date of approval of this Annual Report. This has focused, primarily, on the achievement of the banking covenants associated with the term loan and revolving credit facilities provided by HSBC, which cover levels of interest, borrowing and freehold property security. The covenant tests relating to security levels were easily passed at 31 March 2024 and, prior to the year- end, HSBC agreed to waive the tests covering interest and borrowing levels. For the coming year, agreement was reached to implement a new covenant test, which will require the Company to achieve minimum cumulative Senior EBITDA hurdles, which are £Nil for the quarter ending 30 June 2024, £1.0 million for the half-year ending 30 September, £1.5 million for the nine months ending 31 December 2024 and £3.0 million for the full financial year ending 31 March 2025. The test on 31 March 2025 will be the final test to be carried out within the twelve-month period from the anniversary of the signing of these financial statements. Based on expected borrowing levels and levels of interest rates in the coming twelve months, the covenant hurdle for the full financial year ending 31 March 2025 equates broadly to an underlying break-even position for the Company. The existing covenant tests relating to interest and borrowing levels will then be reapplied with effect from 30 June 2025. Any failure of a covenant test would render the borrowing facilities from HSBC to become repayable on demand, at the option of the lender. Under the Company’s interest cover covenant test, to be reapplied from 30 June 2025, it will be required to make underlying profits before senior interest (that being paid to HSBC and VW Bank on its term loan and revolving credit facility borrowings), corporation tax, depreciation and amortisation (“senior EBITDA”) for a rolling twelve- month period, which is at least four times the level of senior interest. Under the borrowings test, the Company’s borrowings from HSBC and VW Bank on its term loan and revolving credit facilities must be less than 375% of its senior EBITDA. When this covenant test is reapplied on 30 June 2025, the covenant multiple will be increased from 375% to 400%. The Company’s final covenant test over its levels of freehold property security requires that the level of its bank borrowings do not exceed 70% of the independently assessed value of its charged freehold properties. This test was passed at 31 March 2024 and will remain in place throughout the coming financial year. Property values would need to reduce by some two-thirds before this covenant test became at risk of failure. Once reapplied on 30 June 2025, these covenants will then continue to be tested quarterly. Financial modelling for the coming twelve-month period has allowed the directors to conclude that there is satisfactory headroom in the Company’s banking covenants. The directors have also given consideration to the current uncertainties in the state of the UK economy, as well as to cost pressures, which have impacted businesses such as increases to staffing costs from the rise in the National Minimum and 59 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Material Accounting Policies National Living Wages, from business rates and from increases to funding costs from high interest base rates. The directors have also considered the Company’s working capital requirements. The Company meets its day-to-day working capital requirements through short-term stocking loans, bank overdraft and revolving-credit facility, and medium-term revolving credit facilities and term loans. At the year end the medium-term banking facilities included a term loan with an outstanding balance of £5.4 million and a revolving credit facility of £6.0 million from HSBC, its primary bankers, with both facilities being next renewable in March 2026. HSBC also makes available a short-term overdraft facility of £3.5 million, which is renewed annually each August. The Company also has a short-term revolving-credit facility of £4.0 million, which is renewed annually each August, from Volkswagen Bank. In the opinion of the directors, there is a reasonable expectation that all facilities will be renewed at their scheduled expiry dates. The failure of a covenant test would render these facilities repayable on demand at the option of the lender. At 31 March 2024, the Company held cash-in-hand balances of £0.4 million and had undrawn borrowing facilities of £7.5 million, all of which would be immediately available. Basis of consolidation The consolidated financial statements incorporate the financial statements of the Company and its subsidiaries (“the Group”) made up to 31 March each year. All subsidiaries are currently dormant, so the income, expenses and cash flows are the same for the Group and the Company. The results of businesses and subsidiaries acquired or disposed of during the year are included in the Consolidated Income Statement using the acquisition method from the effective date of acquisition or up to the effective date of disposal, as appropriate. Where necessary, adjustments are made to the financial statements of subsidiaries to bring the accounting policies used into line with those used by the Group. All intra-Group transactions, balances, income and expenses are eliminated on consolidation. Goodwill Goodwill represents the excess of the cost of an acquisition over the fair value of the net identifiable assets acquired and is tested annually for impairment. Any impairment is recognised immediately in the income statement and is not subsequently reversed. Gains and losses on subsequent disposal of the assets acquired include any related goodwill. Goodwill arising on acquisitions before the date of transition to IFRS has been retained at the previous UK GAAP amounts subject to being tested for impairment at that date, and annually thereafter. Revenue recognition Revenue generated from a contract for the sale of goods is recognised on delivery when all promises to the customer have been fulfilled, such as the supply of a specific vehicle. If the customer has added various accessory products to their order, the Company’s promise is fulfilled by supplying these products onto the vehicle at the time of its delivery. Certain vehicle manufacturers which the Company represents are starting to transition their dealer agreements to an agency arrangement whereby the manufacturer and the customer transact directly for the sale of the car but the dealer is paid an agency fee for facilitating delivery of the car to the customer. In these circumstances, where the Company acts as an agent on behalf of a principal in relation to the sale of a new car, the associated income is recognised within revenue in the period in which the product is sold. The decision whether the car is sold to the customer under a wholesale or agency arrangement is made by the vehicle manufacturer based on the make and model of the related car. Of the manufacturers that the Company represents Volvo and Lotus operated a full agency model in the year for all new car sales whilst MG and Vauxhall operated solely under a wholesale arrangement in the year. The remaining Volkswagen Audi Group franchises operated a mixed model with manufacturers applying an agency model to some new battery-electric cars. Audi also operated an agency sales model for cars sold through certain leasing companies. Finance commissions are earned from the finance house that is providing a finance arrangement to a consumer buying the vehicle. In this regard, the Company’s customer is considered to be the finance house, rather than the end user of the vehicle. Income derived from such commissions is recognised within revenue on completion of the arranging of the various products (i.e. at the point at which control passes to the customer). For servicing work, the Company promises to complete the work in accordance with the contract. This obligation is satisfied when the customer takes collection of their vehicle on completion of the work. If a customer takes out a service plan, the Company has a future obligation to complete agreed work over a set period of time. These obligations are only completed in full once those elements of the service plan have expired. Where the Company sells a service plan alongside a vehicle, the service element is distinct from the vehicle sale and is subject to a fixed and determinable transaction price. Each individual service included within the service plan is considered distinct and revenue is recognised at a point in time when the services have been carried out. Further information can be found in note 2. The obligation of supplying vehicle parts to customers is satisfied when the customer takes delivery of the goods. 60 Caffyns plc Annual Report 2024 Material Accounting Policies continued Supplier income The Company receives income from brand partners and other suppliers. These are generally based on achieving certain predetermined objectives, such as specific sales volumes and maintaining agreed operational standards. The supplier income received is recognised as a deduction from cost of sales at the point when it is reasonably certain that the targets have been achieved for the relevant period and when income can be measured reliably based on the terms of each relevant supplier agreement. Supplier income that has been earned but not invoiced at the balance sheet date is recognised in other receivables. Manufacturer bonuses are reported within cost of sales. Non-underlying items Non-underlying items are those items that are unusual because of their size, nature or incidence. Management consider that these items should be disclosed separately to enable a full understanding of the operating results. Profits and losses on disposal of property, plant and equipment are also disclosed as non-underlying, as are certain redundancy costs and costs attributable to vacant properties held pending their disposal. The net financing return and service cost on pension obligations in respect of the defined benefit pension scheme, which is closed to future accrual, are presented as non-underlying items due to the inability of management to influence the underlying assumptions from which the charges are derived. All other activities are treated as underlying. Borrowing costs All borrowing costs are recognised in the Income Statement in the period in which they are incurred unless the borrowing costs are directly attributable to the acquisition, construction or production of a qualifying asset, in which case they are capitalised. Retirement benefit costs The Company operates the Caffyns Pension Scheme, which is a defined benefit pension scheme. The defined benefit scheme defines the amount of pension benefit that an employee will receive on retirement, dependent on one or more factors including age, years of service and final salary. The Scheme was closed to new members in 2006 and to future accrual in April 2010. Under IAS 19 (Revised) Employee Benefits, the defined benefit deficit is included on the Statement of Financial Position. Liabilities are calculated based on the current yields on high- quality corporate bonds and on market conditions. Surpluses are only included to the extent that they are recoverable through reduced contributions in the future or through refunds from the Scheme. Remeasurement arising from experience adjustments and changes in actuarial assumptions each year are charged or credited, net of deferred tax, to reserves and shown in the Statement of Comprehensive Income. An interest expense or income is calculated on the defined benefit liability or asset, respectively, by applying the discount rate to that defined benefit liability or asset. The Company also provides pension arrangements for employees under defined contribution schemes. Contributions for these schemes are charged to the Income Statement in the year in which they are payable. Share-based employee compensation The Company operates an equity settled share-based compensation plan for all employees through the Company’s Save As You Earn (“SAYE”) scheme. All employee services received in exchange for the grant of any share-based compensation are measured at their fair values. These are indirectly determined by reference to the share option awarded. Their fair value is appraised at the grant date. The vesting period from the date of grant is three years. All share-based compensation is ultimately recognised as an expense in the Income Statement with a corresponding credit to retained earnings, net of deferred tax where applicable in the Statement of Financial Position. If vesting periods or other vesting conditions apply, the expense is allocated over the vesting period, based on the best available estimate of the number of share options expected to vest. Service and performance vesting conditions are included in assumptions about the number of options that are expected to become exercisable. Non-vesting conditions, such as the employee’s requirement to continue to save under the SAYE scheme, are considered when determining the fair value of the award. Estimates are subsequently revised if there is any indication that the number of share options expected to vest differs from previous estimates. No adjustment to the expense recognised in prior periods is made if fewer share options ultimately are exercised than originally estimated. Failure by the employee to meet a vesting condition is treated as a cancellation. Fair value is measured by use of the Black-Scholes model. The expected life used in the model has been adjusted, based on management’s best estimate, for the effects of non-transferability, exercise restrictions and behavioural considerations. Taxation The tax expense represents the sum of the tax currently payable and deferred tax. Tax balances are not discounted. The tax currently payable is based on taxable profit for the year. Taxable profit differs from net profit as reported in the Income Statement because it excludes items of income or expense that are taxable or deductible in other years and it further excludes items that are never taxable or deductible. The liability for current tax is calculated using tax rates that have been enacted, or substantively enacted, by the year-end accounting date. 61 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Deferred tax is the tax expected to be payable or recoverable on differences between the carrying amounts of assets and liabilities in the financial statements and the corresponding tax bases used in the computation of taxable profit and is accounted for using the liability method. Deferred tax liabilities are, generally, recognised for all taxable temporary differences and deferred tax assets are recognised to the extent that it is probable that taxable profits will be available against which deductible temporary differences can be utilised. Such assets and liabilities are not recognised if the temporary difference arises from goodwill or from the initial recognition (other than in a business combination) of other assets and liabilities in a transaction that affects neither the tax profit nor the accounting profit. The carrying amount of deferred tax assets is reviewed at each financial year-end date and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all, or part, of the asset to be recovered. Deferred tax is calculated at the tax rates that are expected to apply in the period when the liability is settled or the asset is realised. Deferred tax is charged or credited in the Income Statement, except when it relates to items charged or credited within other comprehensive income, in which case the deferred tax is also dealt with in other comprehensive income. The tax base of an item considers its intended method of recovery by either sale or use. Property, plant and equipment Land and buildings used in the business are stated in the Statement of Financial Position at cost. The property held at the date of transition to IFRSs in 2007 was recognised at deemed cost, being the carrying amount at the date of transition to IFRSs. The date of the last valuation undertaken under its previous GAAP was in 1995. Depreciation on buildings is charged to the Income Statement. On the subsequent sale of a property, the attributable surplus remaining in the non-distributable reserve is transferred directly to accumulated profits. Properties in the course of construction are carried at cost, less any recognised impairment loss. Cost includes professional fees and attributable borrowing costs. Depreciation of these assets, on the same basis as other property assets, commences when the assets are ready for their intended use. Properties are regarded as purchased or sold on the date on which contracts for the purchase or sale become unconditional. The gain or loss arising on the disposal of an asset is determined as the difference between the sales proceeds and the carrying amount of the asset and is recognised in the Income Statement. Other assets are stated at cost less accumulated depreciation and any recognised impairment loss. Depreciation is charged so as to write off the cost less residual values of assets, other than land and properties under construction, over their estimated useful lives using the straight-line method, on the following basis: Freehold building – 50 years Freeland land – not depreciated Leasehold buildings – period of lease Plant and machinery, fixtures and fittings – 3 to 10 years The residual value of all assets, depreciation methods and useful economic lives, if significant, are assessed annually. Investment property Investment property, which is property held to earn rentals and/ or capital appreciation, is stated at cost less accumulated depreciation and impairment. Rental income from investment property is recognised on a straight-line basis over the term of the lease. Depreciation is charged to write off the cost, excluding the assessed value of the freehold land, less residual values of investment properties over their estimated useful lives using the straight-line method over 50 years. Any transfers from property, plant and equipment are made at cost less accumulated depreciation. Leases The Company recognises a right-of- use asset and a lease liability at the commencement date of the lease. The right-of-use asset is initially measured at cost, and, subsequently, at cost less accumulated depreciation and impairment losses and is then adjusted for certain remeasurements of the lease liability. Depreciation is recognised on a straight-line basis over the period of the lease the right-of-use asset is expected to be utilised. The lease liability is initially measured at the present value of lease payments that are not paid at the commencement date, discounted by the Company’s incremental borrowing rate. The lease liability is, subsequently, increased by the interest cost on the lease liability and reduced by payments made. It is remeasured when there is a change in future lease payments arising from a change of index or rate, a variation in amounts payable following contractual rent reviews and changes in the assessment of whether an extension/ termination option is reasonably certain to be exercised. Where lease contracts include renewal and termination options, judgement is applied to determine the lease term. The assessment of whether the Company is reasonably certain to exercise such options impacts the lease term and the subsequent recognition of the lease liability and right-of-use asset. Where the Company acts as a lessor, receipts of lease payments are recognised in the income statement on a straight-line basis over the period of the lease unless it is deemed that the risks and rewards of ownership have been substantially transferred to the Company’s lessee. If it is deemed that the risks and rewards of ownership have been substantially transferred then 62 Caffyns plc Annual Report 2024 Material Accounting Policies continued the Company will, rather than recognise a right-of-use asset, recognise an investment in the lease, this being the present value of future lease receipts discounted at the interest rate implicit in the lease or, if this is not specified, at the Company’s incremental borrowing rate. The finance lease receivable will be increased by the interest received less payments made by the lessee. Impairment a. Impairment of goodwill: Goodwill is tested annually for impairment. If an impairment provision is made, it cannot subsequently be reversed. b. Impairment of property, plant and equipment, investment properties and right-of-use assets: At each financial year-end date, the Company reviews the carrying amounts of its property, plant and equipment, investment properties and right-of-use assets in order to determine whether there is any indication that those assets have suffered an impairment loss. If such indication exists, the recoverable amount of the asset is estimated to determine the extent of the impairment loss (if any). Where the asset does not generate cash inflows that are independent from other assets, the Company estimates the recoverable amount of the CGU to which it belongs. The recoverable amount is the higher of fair value less costs to sell and value in use. In assessing value in use, the estimated future cash inflows are discounted to their present value using a pre-tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset for which the estimates of future cash inflows have not been adjusted. If the recoverable amount of an asset or CGU is estimated to be less than its carrying amount, the carrying amount of the asset (CGU) is reduced to its recoverable amount. An impairment loss is recognised as an expense immediately, unless the relevant asset is carried at a revalued amount, in which case the impairment loss is treated as a revaluation decrease. Where an impairment loss subsequently reverses, the carrying amount of the asset (CGU) is increased to the revised estimate of its recoverable amount, but so that the increased carrying amount does not exceed the carrying amount that would have been determined had no impairment loss been recognised for the asset (CGU) in prior years. A reversal of an impairment loss is recognised as income immediately, unless the relevant asset is carried at a revalued amount, in which case the reversal of the impairment loss is treated as a revaluation increase. For the purpose of impairment testing, assets are grouped together into the smallest group of assets that generates cash inflows from continuing use that are largely independent of the cash inflows from other groups of assets. Management have determined that the CGUs are the individual dealerships for each franchise. Inventories Inventories are stated at the lower of cost and net realisable value. Cost represents the purchase price plus any additional costs incurred. Vehicle inventories include owned vehicles used for demonstration purposes and as courtesy cars for service customers. Consignment vehicle inventories are regarded as effectively under the control of the Company and are included within inventories on the balance sheet as the Company has the ability to direct the use of, and obtain substantially all of the remaining benefits from, the asset. Control includes the ability to prevent other entities from directing the use of, and obtaining the benefits from, an asset even though legal title has not yet passed. The corresponding liability is included within trade and other payables. Parts inventories are valued at cost and are written down to net realisable value, in accordance with normal industry practice, by providing for obsolescence on a time-in-stock basis. Net realisable value represents the estimated selling price less all estimated costs to completion and costs to be incurred in marketing and selling. Cash and cash equivalents Cash and cash equivalents comprise cash in hand and on demand deposits. In the Cash Flow Statement, cash and cash equivalents exclude the Company’s Cash Overdraft facility from Volkswagen Bank, as this facility has the properties of a revolving-credit facility. This facility is shown within interest- bearing borrowings in current liabilities on the Statement of Financial Position. Investments in subsidiary undertakings Investments in subsidiary undertakings are included at cost less amounts written off if the investment is determined to have been impaired and are included in the Parent Company’s separate financial statements. Interest-bearing borrowings Interest-bearing bank loans and revolving credit facilities are recorded at their fair value on initial recognition (normally the proceeds received less transaction costs that are directly attributable to the financial liability) and, subsequently, at amortised cost under the effective interest method. Finance charges, including premiums payable on settlement or redemption and direct issue costs, are accounted for on an accruals basis to profit or loss using the effective interest method, and are added to the carrying amount of the instrument to the extent that they are not settled in the period in which they arise. Trade and other payables Trade payables are not interest-bearing and are stated at their fair value on initial recognition and are, subsequently, carried at amortised cost. 63 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Other payables include obligations relating to consignment stock and vehicle stocking loans. Obligations relating to consignment stock relate to new cars supplied by manufacturers on consignment terms and the full purchase price can be funded. Vehicle stocking loans relates to creditors in relation to used vehicles and is funded up to a level generally 80% of market value of the used car based on independent market guides. The utilisation is recorded at fair value with associated interest charged to profit or loss. Cash flows relating to these arrangements are included in operating cash flows. Equity Ordinary shares are classified as equity. Incremental costs directly attributable to the issue of new shares are shown in equity as a deduction, net of tax, from the proceeds. Share premium includes any premium received on the sale of shares. Any transaction costs associated with the issuing of shares are deducted from share premium, net of any corporation tax benefits. The capital redemption reserve comprises the nominal value of ordinary and preference share capital purchased by the Company in prior years and cancelled. The non-distributable reserve within equity is a revaluation reserve, which comprises gains and losses due to the revaluation of property, plant and equipment prior to 1995. Retained earnings includes all current and prior period retained profits. Where any company in the Group purchases the Company’s equity share capital (treasury shares), the consideration paid, including any directly attributable incremental costs (net of tax), is deducted from equity attributable to the Company’s equity holders until the shares are cancelled, reissued or disposed of. Where such shares are, subsequently, sold or reissued any consideration received, net of any directly attributable incremental transactions costs and the related tax effects, is included in equity attributable to the Company’s equity holders. Dividends Final dividends proposed by the board and unpaid at the balance sheet date are not recognised in the financial statements until they have been approved by shareholders at the Annual General Meeting. Interim dividends are recognised once paid to shareholders. Preference shares Preference shares are accounted for as non-current liabilities, as they have the attributes of debt. Preference dividends are accounted for as finance charges within finance expenses. Financial instruments Recognition, initial measurement and re-recognition Financial assets and financial liabilities are recognised when the Company becomes a party to the contractual provisions of the financial instrument and are measured initially at fair value adjusted for transaction costs, except for those carried at fair value through profit and loss which are measured initially at fair value. Subsequent measurement of financial assets and financial liabilities is described below. Financial assets are derecognised when the contractual rights to the cash flows from the financial asset expire, or when the financial asset and substantially all the risks and rewards are transferred. The only types of financial assets held by the Group are financial assets at amortised cost. Financial liabilities are derecognised when the obligation specified in the contract is discharged, cancelled or expires. Financial assets at amortised cost Trade receivables do not carry any interest and are stated at their fair value on initial recognition as reduced by appropriate allowances for estimated irrecoverable amounts and, subsequently, carried at amortised cost. The Group applies the IFRS 9 simplified approach to measuring expected credit losses, which uses a lifetime expected loss allowance for all receivables. The expected loss rates are based on the payment profile of sales over 36 months before the year-end date, or the first day of the accounting period under review, respectively, and the corresponding historical losses expected in the period. The Company also considers future expected credit losses due to circumstances in addition to historical loss rates. 64 Caffyns plc Annual Report 2024 Material Accounting Policies continued 1. Critical accounting judgements and estimates when applying the Company’s accounting policies Judgements and estimates are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Certain critical accounting estimates in applying the Company’s accounting policies are listed below. Retirement benefit obligation The Company has a defined benefit pension scheme. The obligations under this scheme are recognised in the balance sheet and represent the present value of the obligation calculated by independent actuaries, with input from management. These actuarial valuations include assumptions such as discount rates, return on assets and mortality rates. These assumptions vary from time to time, depending on prevailing economic conditions. Details of the assumptions used are provided in note 24. At 31 March 2024, the net liability of the scheme included in the Statement of Financial Position was £10.0 million (2023: £8.8 million). Impairment The carrying value of property, plant and equipment and goodwill are tested annually for impairment as described in notes 12, 13, 14 and 16. For the purposes of the annual impairment testing, the directors recognise Cash Generating Units (CGUs) to be those assets attributable to an individual dealership, which represents the smallest group of assets that generate cash inflows that are independent from other assets or CGUs. The recoverable amount of each CGU is based on the higher of its fair value less costs to sell and its value in use. The fair value less costs to sell of each CGU is based upon the market value of any property contained within it and is determined by an independent valuer, and its value in use is determined through discounting future cash inflows (as described in detail in note 16). As a result of this review, the directors considered that two impairments totalling £0.6 million were required to the carrying value of its property assets (2023: no impairments) (see notes 12, 13, 14 and 16). Inventory provisions The Company carries significant inventories of new and used cars, as well as operating its own fleet of sales demonstrators and courtesy cars for service customers. These cars are valued at the lower of cost and net realisable value by reference to trade valuation guides, after adjusting for the mileage and condition of the cars. At the year end, the Company held a provision against the cost of its used inventory of £0.3 million (2023: £0.2 million). The directors considered that this provision was sufficient to ensure that inventories were shown at the lower of cost and net realisable value. Surplus ACT recoverable The Company carries a balance of surplus unrelieved advanced corporation tax (“ACT”), which can be utilised to reduce corporation tax payable subject to a restriction to 25% of taxable profits less shadow ACT calculated at 25% of dividends. Uncertainty arises due to the estimation of future levels of profitability, levels of dividends payable and the reversal of deferred tax liabilities in respect of accelerated capital allowances and on unrealised capital gains. For example, a reduction in the Company’s profitability could result in a delay in the utilisation of surplus unrelieved ACT. However, based on the Company’s current projections, the directors have a reasonable expectation that the surplus ACT will be fully relieved against future corporation tax liabilities by 31 March 2027. Corporation tax losses The Company has unrelieved trading losses of £1.3 million (2023: £Nil), which will be available for offset against profits made in future periods. Based on the Company’s current projections, the directors have a reasonable expectation that these losses will be fully relieved against future corporation tax liabilities by 31 March 2026. 65 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Notes to the Financial Statements for the year ended 31 March 2024 2. General information Caffyns plc is a public limited company incorporated in England and Wales under the Companies Act 2006 and is listed on the London Stock Exchange. The address of the registered office is given on page 20. Its revenue is attributable to the sole activity of operating as a motor retailer in the south-east of the United Kingdom and comprises revenue from: 2024 £’000 2023 £’000 Sale of goods 244,287 238,293 Rendering of services and agency sales commission income 17,797 13,133 Total revenue 262,084 251,426 Sales of motor vehicles, parts and aftersales services The Group’s full revenue recognition policy is set out in the section on Material Accounting Policies under the heading Revenue Recognition. The Group generates revenue through the sale of new and used motor vehicles and of parts (together comprising Sale of goods as shown above), and through facilitating the delivery of new cars under an agency sales model as well as the provision of aftersales services in the form of vehicle servicing, maintenance and repairs and introducing customers to finance companies (together comprising Rendering of services as shown above). The Group recognises revenue from the sale of new and used motor vehicles when a customer takes possession of the vehicle, at which point they have an obligation to pay in full and as such control is considered to transfer at this point. The Group typically receives cash equal to the invoice amount for most direct retail sales to consumers at the time the consumer takes possession of the vehicle. When the consumer has taken out a finance agreement to purchase the vehicle, the Group receives payment from the finance company at the time the consumer takes possession of the vehicle. Payment terms on sales to corporate customers typically range from seven to ten days. The Company acts as an agent in instances where it facilitates sales that have been arranged by the manufacturer. The Group recognises revenue from the provision of aftersales services when the service has been completed, at which point customers have an obligation to pay in full. The Group typically receives cash equal to the invoice amount for most direct retail sales to consumers at the time the service has been completed. Payment terms on sales to corporate customers typically range from 30 to 60 days. All revenue recognised in the Income Statement is from contracts with customers and no other revenue has been recognised. No impaired losses have been recognised on any receivables arising from a contract with a customer. Due to the nature of the Group’s contractual relationships with customers and the nature of the services provided, there are no timing differences between revenue recognised in the Income Statement and trade receivables being recognised in the Statement of Financial Position. There have been no significant judgements regarding the timing of transactions or the associated transaction price. The transaction price is set out in individual contractual agreements and there is a range of prices based on the types of goods and services offered. There are no variable pricing considerations. Contract liabilities relating to aftersales service plans Where the Group receives an amount of consideration in advance of completion of performance obligations under a contract with a customer, the value of the advance consideration is, initially, recognised as a contract liability within liabilities. Revenue is subsequently recognised as the performance obligations are completed over the period of the contract (i.e. as control is passed to the customer). Contract liabilities are presented within trade and other payables in the Statement of Financial Position and disclosed in note 20 Trade and other payables. Approximately one-third of the value of these liabilities would be anticipated to be recognised as revenue in each of the next three financial years. Contract costs The Group applies the practical expedient in paragraph 94 of IFRS 15 Revenue from Contracts and recognises the incremental costs of obtaining contracts as an expense when incurred if the amortisation period of the assets that the Group otherwise would have recognised is one year or less. The Group is satisfied that any incremental costs incurred in obtaining contracts that extend for more than one year is immaterial. 66 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 2. General information continued Transaction price allocation to remaining performance obligations The Group applies the practical expedient in paragraph 121 if IFRS 15 and does not disclose information about remaining performance obligations that have original expected durations of one year or less. Segmental reporting Based upon the management information reported to the chief operating decision maker, the Chief Executive, in the opinion of the directors, the Company has one reportable segment. The Company physically operates and is managed from individual dealership sites, although strategic and investment decisions are made based on dealership groupings or market territories. The Company’s individual dealerships represent a range of manufacturers, but are considered to have similar economic characteristics, such as margin structures, and offer similar products and services to a similar customer base. As such, the results of each dealership have been aggregated to form one reportable segment. There are no major customers amounting to 10% or more of revenue. All revenue and non-current assets derive from, or are based in, the United Kingdom. 3. Non-underlying items 2024 £’000 2023 £’000 Net gain on disposal of property, plant and equipment 41 – Other income, net – 37 Within operating expenses: Service cost on pension scheme (18) (23) Property impairments (604) – (622) (23) Non-underlying items within operating profit (581) 14 Net finance expense on pension scheme (398) (64) Non-underlying items within net finance expense (398) (64) Total non-underlying items before taxation (979) (50) Taxation credit on non-underlying items 245 10 Total non-underlying items after taxation (734) (40) Underlying results exclude items that, in the judgement of the directors, have non-trading attributes due to their size, nature or incidence. These include disposals of fixed assets, receipts of non-trading income, impairments to freehold properties and the service and finance costs of the Company’s defined-benefit pension scheme. In the prior financial year, the Company received a final distribution of £37,000 from the liquidators of MG Rover Group Limited. 4. Operating profit Operating profit has been arrived at after charging/(crediting): 2024 £’000 2023 £’000 Employee benefit expense 18,017 17,934 Depreciation of property, plant, equipment and investment property – owned assets 1,700 1,755 – right-of-use assets 398 373 Property impairment charges 604 – Net gain on disposal of property, plant and equipment (41) – Short-term lease rentals payable – land and buildings 112 106 Rental income (315) (307) The Company applies the exemption in IFRS 16 Leases not to recognise right-of-use assets and liabilities for leases with a duration of less than twelve months. 67 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 4. Operating profit continued Operating profit has been arrived at after charging: 2024 £’000 2023 £’000 Auditor’s remuneration Fees payable to the Company’s Auditor for the audit of the Company’s annual accounts 103 96 Fees payable to the Company’s Auditor and its associates for other services: – pursuant to legislation being review of interim financial statements 21 20 124 116 The Company’s Statutory Auditor is BDO LLP. The statutory audit of the Caffyns Pension Scheme is performed by Cooper Parry LLP. A description of the work of the Audit & Risk Committee is set out in the Chairman’s Statement on Corporate Governance on pages 23 and 24 and includes an explanation of how auditor objectivity and independence is safeguarded when non-audit services are provided by the Statutory Auditor. The Company refers to underlying profit and underlying EBITDA as being key alternative performance measures when considering the results for the year. These performance metrics can be reconciled to the Company’s result for the year as follows: 2024 £’000 2023 £’000 (Loss)/profit for the year (1,204) 2,524 Tax (credit)/charge (note 9) (341) 566 (Loss)/profit before tax (1,545) 3,090 Net finance expense (notes 7 and 8) 3,078 1,751 Non-underlying items within operating profit (note 3) 581 (14) Depreciation charged on property, plant and equipment, right-of-use assets and investment properties (notes 12, 13 and 14) 2,098 2,128 Underlying earnings before interest, tax, depreciation and amortisation (“EBITDA”) 4,212 6,955 5. Other income 2024 £’000 2023 £’000 Rent receivable 315 307 Liquidation distribution received – 37 Gain on disposal of tangible fixed assets 41 – Other income 356 344 During the prior year, the Company received a final distribution from the liquidator to MG Rover Group Limited. 68 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 6. Employee benefit expense The average number of people (full-time equivalents) employed in the following areas was: Group and Company 2024 Number 2023 Number Sales 132 126 Aftersales 203 199 Administration 79 77 Average number of full-time equivalents employees 414 402 Employee benefit expense, including directors, during the year amounted to: Group and Company 2024 £’000 2023 £’000 Wages and salaries 15,830 15,839 Social security costs 1,767 1,706 Contributions to defined contribution plans 371 366 Share-based payment expense (see note 27) 31 46 Other pension costs (see note 24) 416 87 Employee benefit expense 18,415 18,044 Directors’ emoluments were: 2024 £’000 2023 £’000 Salaries and short-term employee benefits 720 896 Details of the directors’ remuneration are provided in the Directors’ Remuneration Report on pages 28 to 41. Key management compensation: 2024 £’000 2023 £’000 Salaries and short-term employee benefits 1,408 1,690 Key management personnel include the directors and other key operational employees. 7. Finance expense 2024 £’000 2023 £’000 Interest payable on bank borrowings 920 621 Interest payable on inventory stocking loans (see note 20) 1,454 856 Interest on lease liabilities 133 51 Finance costs amortised 122 104 Preference dividends (see note 11) 72 72 Finance income on interest in lease (21) (17) Finance expense 2,680 1,687 8. Finance expense on pension scheme 2024 £’000 2023 £’000 Defined benefit pension scheme net finance expense (see note 24) 398 64 69 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 9. Tax 2024 £’000 2023 £’000 Current tax UK corporation tax (152) 152 Adjustments recognised in the period for current tax of prior periods – – Total (credit)/charge (152) 152 Deferred tax (see note 25) Origination and reversal of temporary differences (201) 442 Change in corporation tax rate 36 10 Adjustments recognised in the period for deferred tax of prior periods (24) (38) Total (credit)/charge (189) 414 Tax (credited)/charged in the Income Statement (341) 566 The tax (credit)/charge arises as follows: 2024 £’000 2023 £’000 On normal trading (96) 576 On non-underlying items (see note 3) (245) (10) Tax (credited)/charged in the Income Statement (341) 566 The (credit)/charge for the year can be reconciled to the profit per the Income Statement as follows: 2024 £’000 2023 £’000 (Loss)/profit before tax (1,545) 3,090 Tax at the UK corporation tax rate of 25% (2023: 19%) (386) 587 Tax effect of expenses that are not deductible in determining taxable profit 232 106 Movement in rolled over and held over gains (226) (93) Change in corporation tax rate 36 10 Other differences 27 (6) Adjustment to tax charge in respect of prior periods (24) (38) Tax (credit)/charge for the year (341) 566 The current year total tax credit was impacted by the effect of non-deductible expenses, which includes non-qualifying depreciation. The total tax (credit)/charge for the year is made up as follows: 2024 £’000 2023 £’000 Total current tax (credit)/charge (152) 152 Deferred tax (credit)/charge (Credited)/charged in the Income Statement (189) 414 Credited against other comprehensive expense (413) (1,679) Total deferred tax credit (602) (1,265) Total tax credit for the year (754) (1,113) Factors affecting future tax charges The Company has unrelieved trading losses of £1.3 million (2023: £Nil), which will be available for offset against profits made in future periods. A deferred tax asset totalling £0.3m (2023: £Nil) has been accounted for in deferred tax (see note 25). The Company also has unrelieved advance corporation tax of £0.3 million (2023: £0.3 million), which is available to be utilised against future mainstream corporation tax liabilities and is accounted for in deferred tax (see note 25). 70 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 10. Earnings per Ordinary share The calculation of the basic earnings per share is based on the earnings attributable to Ordinary shareholders divided by the weighted average number of shares in issue during the year. Treasury shares are treated as cancelled for the purposes of this calculation. The calculation of diluted earnings per share is based on the basic earnings per share, adjusted to allow for the issue of shares and the post-tax effect of dividends and/or interest on the assumed conversion of all dilutive options and other dilutive potential Ordinary shares. Reconciliations of earnings and weighted average number of shares used in the calculations are set out below: Underlying Basic 2024 £’000 2023 £’000 2024 £’000 2023 £’000 (Loss)/profit before tax (1,545) 3,090 (1,545) 3,090 Adjustments: Non-underlying items (note 3) 979 50 – – (Loss)/profit before tax (566) 3,140 (1,545) 3,090 Tax (note 9) 96 (576) 341 (566) (Loss)profit after tax (470) 2,564 (1,204) 2,524 (Deficit)/earnings per share (pence) (17.3) 95.1p (44.3) 93.6p Diluted (deficit)/earnings per share (pence) (17.3) 93.9p (44.3) 92.4p 2024 £’000 2023 £’000 Underlying (deficit)/earnings after tax (470) 2,564 Underlying (deficit)/earnings per share (pence) (17.3) 95.1p Underlying diluted (deficit)/earnings per share (pence) (17.3) 93.9p Non-underlying losses after tax (734) (40) Losses per share (pence) (27.0) (1.5)p Diluted losses per share (pence) (27.0) (1.5)p Total (losses)/earnings (1,204) 2,524 (Deficit)/earnings per share (pence) (44.3) 93.6p Diluted (deficit)/earnings per share (pence) (44.3) 92.4p The number of fully paid Ordinary shares in circulation at the year end was 2,726,306 (2023: 2,696,343). The weighted average number of shares in issue for the purposes of the earnings per share calculation were 2,717,861 (2023: 2,695,678). The shares granted under the Company’s SAYE scheme have been treated as dilutive. For the purposes of this calculation, the weighted average number of shares in issue for the purposes of the earnings per share calculation were 2,718,023 (2023: 2,730,313). 11. Dividends 2024 £’000 2023 £’000 Preference shares 7% Cumulative First Preference 12 12 11% Cumulative Preference 48 48 6% Cumulative Second Preference 12 12 Included in finance expense (see note 7) 72 72 Ordinary shares Interim dividend of 5.0 pence per Ordinary share paid in respect of the current year (2023: 7.5 pence) 135 202 Final dividend paid of 15.0 pence per Ordinary share in respect of the March 2023 year end (2022: 15.0 pence) 404 404 539 606 A final dividend of 5.0 pence per Ordinary share has been declared in respect of the year ended 31 March 2024. 71 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 12. Right-of-use assets Group and Company £’000 Deemed cost At 1 April 2022 2,323 Additions 1,308 At 31 March 2023 3,631 Deemed cost At 1 April 2023 3,631 Additions 393 At 31 March 2024 4,024 Accumulated depreciation At 1 April 2022 910 Depreciation for the year 373 At 31 March 2023 1,283 Accumulated depreciation At 1 April 2023 1,283 Depreciation for the year 398 At 31 March 2024 1,681 Net book value At 31 March 2024 2,343 At 31 March 2023 2,348 The right-of-use assets above represent four long-term property leases for premises from which the Company operates a Volkswagen dealership in Brighton, a Volvo dealership in Worthing and two car storage compounds in Eastbourne and Tunbridge Wells. Depreciation charges of £398,000 (2023: £373,000) in respect of right-of-use assets were recognised within Administration Expenses in the Income Statement. The interest expense on the associated lease liability of £133,000 (2023: £51,000) is disclosed in note 7. Payments made in the year on the above leases were £448,000 (2023: £391,000). Payments made in the year under other leases with contractual periods of 12 months or less, which have not been required to be capitalised, of £112,000 (2023: £106,000) are disclosed in note 4. 72 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 13. Property, plant and equipment Group and Company Freehold property £’000 Leasehold improvements £’000 Fixtures & fittings £’000 Plant & machinery £’000 Total £’000 Cost or deemed cost At 1 April 2022 42,697 728 5,629 5,076 54,130 Additions at cost 327 – 314 169 810 Disposals – – (448) (505) (953) At 31 March 2023 43,024 728 5,495 4,740 53,987 Cost or deemed cost At 1 April 2023 43,024 728 5,495 4,740 53,987 Additions at cost 240 1,267 719 349 2,575 Disposals (14) – (479) (348) (841) At 31 March 2024 43,250 1,995 5,735 4,741 55,721 Accumulated depreciation At 1 April 2022 6,729 654 4,368 3,404 15,155 Depreciation charge for the year 673 74 500 393 1,640 Disposals – – (448) (505) (953) At 31 March 2023 7,402 728 4,420 3,292 15,842 Accumulated depreciation At 1 April 2023 7,402 728 4,420 3,292 15,842 Depreciation charge for the year 698 25 459 407 1,589 Impairment charge for the year 400 – – – 400 Disposals – – (479) (345) (824) At 31 March 2024 8,500 753 4,400 3,354 17,007 Net book value 31 March 2024 34,750 1,242 1,335 1,387 38,714 31 March 2023 35,622 – 1,075 1,448 38,145 31 March 2022 35,968 74 1,261 1,672 38,975 Short-term leasehold property for both the Company and the Group comprises net book value of £1,242,000 (2023: £Nil) in the Statement of Financial Position. Depreciation charges of £1,589,000 (2023: £1,640,000) in respect of property, plant and equipment was recognised within Administration Expenses in the Income Statement. In addition, based on the valuation of the Company’s freehold properties undertaken by CBRE, an impairment charge of £400,000 (2023: £Nil) was taken against the cost of one freehold property to ensure that the related cash-generating unit (“CGU”) remained disclosed at its fair value less costs of disposal. The freehold properties were originally revalued externally on 31 March 1995 by Herring Baker Harris, Chartered Surveyors, at open market value for existing use (which then approximated to fair value). Freehold properties acquired since that date, and the other assets listed above, have been stated at cost in accordance with IAS 16 Property, Plant and Equipment. The Company valued its portfolio of freehold premises and investment properties as at 31 March 2024. The valuation was carried out by CBRE Limited, Chartered Surveyors, in accordance with the Royal Institution of Chartered Surveyors valuation – global and professional standards requirements. The valuation is based on existing use value, which has been calculated by applying various assumptions as to tenure, letting, town planning, and the condition and repair of buildings and sites including ground and groundwater contamination. Management are satisfied that this valuation is materially accurate. The excess of the valuation over net book value of those sites, as at 31 March 2024, was £10.7 million (2023: £11.5 million). In accordance with the Company’s accounting policies, this surplus has not been incorporated into these financial statements. 73 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 14. Investment properties Group and Company 2024 £’000 2023 £’000 Cost At 1 April and 31 March 9,650 9,650 Accumulated depreciation At 1 April 2,119 2,004 Depreciation charge for the year 111 115 Impairment charge for the year 204 – At 31 March 2,434 2,119 Net book value At 31 March 7,216 7,531 Depreciation charges of £111,000 (2023: £115,000) in respect of Investment properties were recognised within Administration Expenses in the Income Statement. In addition, based on the valuation of the Company’s freehold properties undertaken by CBRE, an impairment charge of £204,000 (2023: £Nil) was taken against the cost of one freehold property to ensure that the related cash generating unit (“CGU”) remained disclosed at its fair value less costs of disposal. As described in note 13, the total excess of the valuation of all of the Company’s freehold properties over net book value as at 31 March 2024 was £10.7 million (2023: £11.5 million). Investment properties accounted for £0.6 million (2023: £0.7 million) of this surplus. 15. Net investment in lease Group and Company 2024 £’000 2023 £’000 Due after more than one year 65 225 Due within one year 160 164 At 31 March 225 389 The premises shown above are sub-let to a third party under a lease, which has the same terms and duration as the Company’s own lease. 16. Goodwill Group and Company 2024 £’000 2023 £’000 Cost At 1 April and 31 March 481 481 Provision for impairment At 1 April and 31 March 195 195 Carrying amounts allocated to CGUs Volkswagen, Brighton 200 200 Audi, Eastbourne 86 86 At 31 March 286 286 For the purposes of the annual impairment testing, goodwill is allocated to a CGU. Each CGU is allocated against the lowest level within the entity at which goodwill is monitored for management purposes. Consequently, the directors recognise CGUs to be those assets attributable to individual dealerships and the table above sets out the allocation of goodwill into the individual dealership CGUs. The carrying amount of goodwill allocated to the Volkswagen, Brighton CGU is the only amount considered significant in comparison with the Group’s total carrying amount of goodwill. Goodwill impairment reviews are undertaken annually, or more frequently if events or changes in circumstances indicate that the carrying amount may not be recoverable and a potential impairment may be required. Impairment reviews have been performed for all CGUs for the years ended 31 March 2023 and 2024. 74 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 16. Goodwill continued Valuation basis The recoverable amount of each CGU is based on the higher of its fair value less selling costs and value in use. The fair value less selling costs of each CGU is based initially upon the market value of any property contained within it and is determined by an independent valuer as described in note 13. Where the fair value less selling costs of a CGU indicates that an impairment may have occurred, a discounted cash flow calculation is prepared in order to assess the value in use of that CGU, involving the application of a pre-tax discount rate to the projected, risk-adjusted pre-tax cash inflows and terminal value. The two CGUs noted below both relate to leasehold premises and, therefore, only the value-in-use calculation is appropriate. Period of specific projected cash flows (Volkswagen, Brighton CGU) The recoverable amount of the Volkswagen, Brighton CGU is based on value in use. Value in use is calculated using cash flow projections for a five-year period from 1 April 2024 to 31 March 2029. These projections are based on the most recent budget which has been approved by the board being the budget for the year ending 31 March 2025. The key assumptions in the most recent annual budget on which the cash flow projections are based relate to expectations of sales volumes and margins, and expectations around changes in the operating cost base. These assumptions are based on past experience, adjusted to expected changes, and on external sources of information. The cash flows include ongoing capital expenditure required to maintain the dealership, but exclude any growth capital expenditure projects to which the Group was not committed at the reporting date. Growth rates, ranging from -189% (2023: 1%) to 34% (2023: 12%) have been used to forecast cash flows for a further four years beyond the budget period, through to 31 March 2029. These growth rates reflect the products and markets in which the CGU operates. These growth rates do not give rise to an impairment. Growth rates are internal forecasts based on a combination of internal and external information. Based on these forecasts, the headroom available on the total future profits is £1.4 million (2023: £1.4 million) before an impairment would be necessary. Period of specific projected cash flows (Volvo, Worthing CGU) The recoverable amount of the Volvo, Worthing CGU is based on value in use. Value in use is calculated using cash flow projections for a five-year period from 1 April 2024 to 31 March 2029. These projections are based on the most recent budget which has been approved by the board being the budget for the year ending 31 March 2025. The key assumptions in the most recent annual budget on which the cash flow projections are based relate to expectations of sales volumes and margins, and expectations around changes in the operating cost base. These assumptions are based on past experience, adjusted to expected changes, and on external sources of information. The cash flows include ongoing capital expenditure required to maintain the dealership, but exclude any growth capital expenditure projects to which the Group was not committed at the reporting date. Growth rates, ranging from -940% (2023: -25%) to 8% (2023: 9%) have been used to forecast cash flows for a further four years beyond the budget period, through to 31 March 2029. These growth rates reflect the products and markets in which the CGU operates. These growth rates do not give rise to an impairment. Growth rates are internal forecasts based on a combination of internal and external information. Based on these forecasts, the headroom available on the total future profits is £0.5 million (2023: £2.4 million) before an impairment would be necessary. Discount rate The cash flow projections have been discounted using a rate derived from the Group’s pre-tax weighted average cost of capital, adjusted for industry and market risk. The discount rate used was 12.4% (2023: 12.4%). 75 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 15. Net investment in lease continued Terminal growth rate The cash flows subsequent to the forecast period are extrapolated into the future over the useful economic life of the CGU using a steady or declining growth rate that is consistent with that of the product and industry. These cash flows form the basis of what is referred to as the terminal value. The growth rate to perpetuity beyond the initial budgeted cash flows used in the value in use calculations to arrive at a terminal value is 0.5% (2023: 0.5%). Terminal growth rates are based on management’s estimate of future long-term average growth rates. Conclusion At 31 March 2024, no impairment charge in respect of goodwill was identified (2023: no impairment charge). Sensitivity to changes in key assumptions Impairment testing is dependent on estimates and judgements, particularly as they relate to the forecasting of future cash flows. The outcome of the impairment test is not sensitive to reasonably possible changes in respect of the projected cash flows, the discount rate applied, nor in respect of the terminal growth rate assumed. 17. Investments in subsidiary undertakings The Company owns the whole of the issued Ordinary share capital of Caffyns Wessex Limited, Caffyns Properties Limited and Fasthaven Limited, all of which are dormant. The amount at which the investments are stated is equivalent to the net assets of the subsidiaries. All subsidiary undertakings are registered in England and Wales and have their registered office at Saffrons Rooms, Meads Road, Eastbourne, East Sussex, BN20 7DR. Company £’000 Cost At 1 April 2023 and 31 March 2024 476 Provision At 1 April 2023 and 31 March 2024 226 Net book value At 31 March 2024 250 At 31 March 2023 250 18. Inventories Group and Company 2024 £’000 2023 £’000 Vehicles 28,547 28,651 Vehicles on consignment 12,569 10,229 Oil, spare parts and materials 1,125 1,100 Work in progress 10 9 At 31 March 42,251 39,989 Group and Company 2024 £’000 2023 £’000 Inventories recognised as an expense during the year 227,959 216,265 Inventories stated at net realisable value 985 976 Carrying value of inventories subject to retention of title clauses 25,384 22,519 All vehicle inventories held under consignment stocking arrangements are deemed to be assets of the Group and are included on the Statement of Financial Position from the date of consignment. The corresponding liabilities to the manufacturers are included within trade and other payables. Inventories can be held on consignment for a maximum consignment period set by the manufacturer, which is generally between 180 and 365 days. Interest is payable in certain cases for part of the consignment period, at various rates indirectly linked to the Bank of England base rate. During the year, £7,000 (2023: £24,000) was recognised in respect of the write-down of inventories of spare parts due to general obsolescence. 76 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 19. Trade and other receivables Group and Company 2024 £’000 2023 £’000 Trade receivables 5,970 5,826 Allowance for doubtful debts (8) (19) 5,962 5,807 Prepayments 513 533 Other receivables 835 781 At 31 March 7,310 7,121 All amounts are due within one year. The Group makes an impairment provision for all debts that are considered unlikely to be collected. At 31 March 2024, trade receivables were shown net of an allowance for impairment of £8,000 (2023: £19,000). The credit recognised during the year was £6,000 (2023: charge of £16,000). Trade receivables have been classified at amortised cost under IFRS 9 Financial Instruments. Group and Company 2024 £’000 2023 £’000 Not impaired: Neither past due nor impaired 5,785 5,757 Past due up to three months but not impaired 177 50 At 31 March 5,962 5,807 Group and Company 2024 £’000 2023 £’000 The movement in the allowance for impairment during the year was: At 1 April 19 4 Impairment recognised in the Income Statement (6) 16 Utilisation (5) (1) At 31 March 8 19 All amounts are due within one year. Credit risk The Company’s principal financial assets are trade receivables, bank balances and cash that represent the Company’s maximum exposure to credit risk in relation to financial assets. The Company’s credit risk is primarily attributable to its trade receivables that are due on the earlier of the presentation of the invoice or the expiry of a credit term. The amounts presented in the Statement of Financial Position are net of allowances for doubtful receivables, estimated by the Company’s management based on prior experience and their assessment of the current economic environment. Consequently, the directors consider that the carrying amount of trade and other receivables approximates to their fair value. Before granting any new customer credit terms, the Company uses external credit rating agencies to assess the potential new customer’s credit quality and to define credit facility limits to be made available. These credit limits and creditworthiness are regularly reviewed. The concentration of credit risk is limited due to the customer base being large and unrelated. The Company has no customer that represents more than 5% of the total balance of trade receivables. 77 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 20. Trade and other payables 2024 £’000 2023 £’000 Trade payable 21,718 21,810 Obligations relating to consignment stock 12,569 10,229 Vehicle stocking loans 8,058 7,511 Social security and other taxes 856 1,204 Accruals 1,838 2,342 Deferred income 452 493 Other creditors 106 85 Group total 45,597 43,674 Amounts owed to Group undertakings 250 250 Company total 45,847 43,924 Trade and other payables principally comprise amounts outstanding for trade purchases and ongoing costs. The average credit period taken for these trade-related purchases was 27 days (2023: 27 days). The directors consider that the carrying amount of trade payables approximates to fair value. The Group finances the purchases of new car inventory through the use of consignment funding facilities provided by its manufacturer partners and which are shown above as Obligations relating to consignment stock. Vehicles are physically supplied by the manufacturers with payment deferred until the earlier of the registration of the vehicle or the end of the consignment period, generally between 180 and 365 days. In certain circumstances, consignment periods can be extended with the agreement of the manufacturer. The consignment funding facilities attract interest at a commercial rate. The Group utilises vehicle stocking loans to assist with the purchase of certain used car inventory. Facilities are available from both its manufacturer partners and a third-party finance provider and are generally available for a period of 90 days from the date of purchase. These vehicle stocking loans attract interest at a commercial rate. Interest charges on consignment stocking loans and vehicle stocking loans described above for the year ended 31 March 2024 were £1,454,000 (2023: £856,000). The obligations relating to consignment stock are all subject to retention of title clauses for the vehicles to which they relate. Obligations for used and demonstrator cars, which have been funded are secured on the vehicles to which they relate and are shown above as vehicle stocking loans. From a risk perspective, the Company’s funding is split between manufacturers through their related finance arms and that funded by the Company through bank borrowings. The movements in deferred income in the year were as follows: 2024 £’000 2023 £’000 At 1 April 493 532 Utilisation of deferred income in the year (865) (1,021) Income received and deferred in the year 824 982 At 31 March 452 493 Management are satisfied in respect of the brought-forward deferred income for both the year under review and prior years, that the amount of deferred income not recognised as revenue in the year is not material. 78 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 21. Interest-bearing loans and borrowings Group and Company 2024 £’000 2023 £’000 Current liabilities: Secured bank loans and overdrafts 1,375 1,875 Unsecured other loan 70 – 1,445 1,875 Non-current liabilities: Secured bank loans 10,063 10,437 Unsecured other loan 245 – 10,308 10,437 At 31 March 11,753 12,312 During the year, the Company received a loan of £350,000 to assist in the redevelopment of one of its leasehold premises. The loan is unsecured and repayable over a five-year term. Note 22 sets out the maturity profile of non-current liabilities. The directors estimate that there is no material difference between the fair value of the Company’s borrowings and their book value. The loan and overdraft facilities provided to the Company of £19.3 million (2023: £19.8 million) are secured by a general debenture and fixed charges over certain freehold properties. 22. Financial instruments The Group utilises financial instruments such as bank loans and overdrafts and new and used vehicle stocking loans to finance its operations and to manage the interest rate and liquidity risks that arise from those operations and from its sources of finance. The disclosures below apply to the Group and the Company unless otherwise noted. Group and Company 2024 carrying value & fair value £’000 2023 carrying value & fair value £’000 Fair value of financial assets and liabilities: Primary financial instruments held or issued to finance operations Classification Long-term bank borrowings (note 21) Financial liability measured at amortised cost (10,063) (10,437) Long-term other loan (note 21) Financial liability measured at amortised cost (245) – Bank revolving credit facility (note 21) Financial liability measured at amortised cost (1,000) (1,000) Secured short-term bank borrowings (note 21) Financial liability measured at amortised cost (375) (875) Unsecured short-term borrowings Financial liability measured at amortised cost (70) – Trade and other payables (note 20) Financial liability measured at amortised cost (44,289) (41,977) Lease liabilities (note 23) (2,607) (2,714) Trade and other receivables (note 19) Financial asset at amortised cost 6,797 6,588 Cash and cash equivalents Financial asset at amortised cost 438 4,226 Preference share capital (note 26) Financial liability measured at amortised cost (812) (812) The amounts noted in the above table are the same for the Company except for: Trade and other payables (note 20) Financial liability measured at amortised cost (44,539) (42,227) 79 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 22. Financial instruments continued Financial risk management The Group is exposed to the following risks from its use of financial instruments: a) Funding and liquidity risk – the risk that the Group will not be able to meet its obligations as they fall due; b) Credit risk – the risk of financial loss to the Group on the failure of a customer or counterparty to meet their obligations as they fall due; and c) Market risk – the risk that changes in market prices, such as interest rates, have on the Group’s financial performance. The Group manages credit and liquidity risk by particularly focusing on working capital management. The Group’s quantitative exposure to these risks is explained throughout these financial statements, whilst the Group’s objectives and management of these risks is set out below. Capital management The Group views its financial capital resources as primarily comprising share capital, bank loans and overdrafts, vehicle stocking credit lines and operating cash flow. The board’s policy is to maintain a strong capital base to facilitate market confidence and safeguard the Group’s ability to continue as a going concern, whilst maximising the return on capital to the Group’s shareholders. The Group monitors its capital through closely scrutinising and reviewing its cash flows. The capital of the Group is £28.7 million (2023: £31.7 million) and comprises share capital, share premium, retained earnings and other reserve accounts: the capital redemption reserve, the non- distributable reserve and the other reserve. In order to maintain or adjust the capital structure, the Group may adjust the level of dividends paid to the holders of Ordinary shares, return capital to shareholders, issue new shares or sell assets to reduce debt. The Group’s ratio of net bank loans and overdrafts to equity was 39% at 31 March 2024 (2023: 26%). Capital requirements imposed externally by HSBC are that borrowings should not exceed 70% of the current open-market value for existing use of the Group’s freehold properties, which are subject to a fixed charge. The underlying pre-tax return as a proportion of equity for the year was a negative 2.0% (2023: positive return of 9.9%). The Company has occasionally repurchased its own shares in the market and cancelled them to promote growth in earnings per share. There is no predetermined plan for doing this, although the Company has permission from its shareholders to buy back up to 15% of its equity in any one financial year. The Company may also purchase its own shares to satisfy share incentives issued to employees and these shares are then held as treasury shares. Treasury policy and procedures The Company’s activities expose it primarily to the financial risks of changes in interest rates. There are no fixed rate borrowings other than preference shares. Funding and liquidity risk management The Group finances its operations through a mixture of retained profits and borrowings from bank, vehicle stocking credit lines and operating cash flow. The Group’s policy is to maintain a balance between committed and uncommitted facilities and between term loans and overdrafts. Facilities are maintained at levels in excess of planned requirements. At 31 March 2024, the Group held cash in hand balances of £0.4 million (2023: £4.2 million) and had undrawn floating rate borrowing facilities of £7.5 million (2023: £7.5 million) represented by overdrafts and revolving credit facilities, which would be repayable on demand, in respect of which all conditions precedent had been met. The Group is not directly exposed to foreign currency risk. Interest rate management The objective of the Group’s interest rate policy is to minimise interest costs, whilst protecting the Group from adverse movements in interest rates. Borrowings at variable rates expose the Group to cash flow interest rate risk whereas borrowings at fixed rates expose the Group to fair value interest rate risk. The Group does not currently hedge any interest rate risk. Interest rate risk sensitivity analysis As all of the Group’s borrowings and vehicle stocking credit lines are floating rate instruments, they therefore have a sensitivity to changes in market rates of interest. The effect of a change of 100 basis points in interest rates for floating rate instruments outstanding at the period end, on the assumption that the instruments at the period end were outstanding for the entire period, would change interest charges by £194,000 (2023: £156,000) before tax relief. 80 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 22. Financial instruments continued Credit risk management The Group’s receivables are all denominated in sterling. The Group is exposed to credit risk, primarily in respect of its trade receivables and financial assets. Trade receivables are stated net of provision for estimated impairment losses. Exposure to credit risk in respect of trade receivables is mitigated by the Group’s policy of only granting credit to certain customers after an appropriate evaluation of their credit risk. Credit risk also arises in respect of amounts due from manufacturers in relation to bonuses and warranty receivables. This risk is mitigated by the range of manufacturers dealt with, the Group’s procedures in effecting timely collection of amounts due, and management’s belief that it does not expect any manufacturer to fail to meet its obligations. Finance assets comprise cash balances. The counterparties are major banks and management do not expect any counterparty to fail to meet its obligations. The maximum exposure to credit risk is represented by the carrying amount of the financial asset in the Statement of Financial Position. These objectives, policies and strategies are consistent with those applied in the previous year. Group and Company 2024 carrying value & fair value £’000 2023 carrying value & fair value £’000 Bank balances and cash equivalents 438 4,226 The net bank borrowings of the Company at 31 March 2024 were £11.3 million (2023: £8.1 million). 2024 £’000 2023 £’000 Interest-bearing overdrafts and loans due within one year 1,445 1,875 Interest-bearing bank loans due after more than one year 10,308 10,437 Less: Cash and cash equivalents (438) (4,226) At 31 March 11,315 8,086 All borrowings are denominated in sterling. The effective interest rates for all borrowings are based on bank base rates. Information regarding classification of balances and interest and the range of interest rates applied in the year to 31 March 2024 are set out in the following table: Carrying value & fair value Classification Interest classification Interest rate range Current: within one year or on demand Bank revolving-credit facility 1,000 Amortised cost Floating VBBR* + 2.64% Bank term loan 375 Amortised cost Floating SONIA** + 2.75% Other loan 70 Amortised cost Fixed 1.54% Trade and other payables 44,289 Amortised cost – – Carrying value & fair value Classification Interest classification Interest rate range Not repayable within one year Term loan 5,063 Amortised cost Floating SONIA** + 2.75% Revolving credit facility 5,000 Amortised cost Floating SONIA** + 2.75% Other loan 245 Amortised cost Fixed 1.54% Preference share capital 812 Amortised cost Fixed – * Volkswagen Bank Base Rate, a base rate calculated by Volkswagen Bank United Kingdom Branch. ** Sterling Overnight Index Average. 81 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 22. Financial instruments continued The maturity of non-current borrowings is as follows: Borrowings Leases Preference shares Total Group and Company 2024 £’000 2023 £’000 2024 £’000 2023 £’000 2024 £’000 2023 £’000 2024 £’000 2023 £’000 Between one and two years 10,133 375 441 470 — — 10,749 845 Between two and five years 175 10,062 1,101 980 — — 1,101 11,042 Over five years — — 564 753 812 812 1,376 1,565 At 31 March 10,308 10,437 2,106 2,203 812 812 13,226 13,452 Maturities include amounts drawn under bank term loans and revolving credit facilities, manufacturer loans, lease liabilities and preference shares. The Company’s revolving credit facility with HSBC can continue to be drawn in whole, or part, at any time, under a facility that continues until March 2026. The maturities of the bank borrowings represent the final payment dates for those drawn facilities as at 31 March 2024. The maturities of lease liabilities represent the undiscounted future repayments on those leases. The preference shares are not redeemable so have no set repayment date. In the table below, cash flows from preference shares have been restricted to the total borrowing outstanding at the balance sheet date. If the bank revolving credit facilities drawn at the year end were redrawn at the Group’s usual practice of three-monthly drawings, the total cash outflows, assuming interest rates remain at the same rates as at year end, contractual payments over the next five years on an undiscounted basis would be: Borrowings Leases Preference shares Total Group and Company 2024 £’000 2023 £’000 2024 £’000 2023 £’000 2024 £’000 2023 £’000 2024 £’000 2023 £’000 Within one year 2,321 1,685 642 632 60 60 3,023 2,377 Between one and two years 11,016 1,136 547 579 60 60 11,623 1,775 Between two and three years 71 1,109 451 447 60 60 582 1,616 Between three and four years 71 9,747 448 351 60 60 579 10,158 Between four and five years 35 — 348 348 60 60 408 408 Over five years — — 562 894 512 512 1,074 1,406 Contractual cash flows within five years of the balance sheet date 13,514 13,677 2,998 3,251 812 812 17,289 17,740 The Group has a term loan with HSBC, first entered into in March 2018 with a loan advance of £7.5 million, at a rate of interest of 2.75% above SONIA. The loan has a current four-year term to next expire in March 2026, and is repayable over 20 years. The balance outstanding on this term loan at 31 March 2024 was £5.4 million (2023: £5.8 million) with capital repayments in the year of £0.4 million. HSBC also make available to the Group a revolving credit facility of £6.0 million at a rate of interest of 2.75% above SONIA. This facility has a four-year term and expires in March 2026. The balance drawn as at 31 March 2024 was £5.0 million (2023: £5.0 million). These facilities are subject to covenants which are tested quarterly with respect to debt/freehold property values and interest cover and borrowing levels. The covenant test covering debt/freehold property values was passed at 31 March 2024 whilst the remaining two covenant tests covering interest cover and borrowing levels were waived. The failure of a covenant test would render these facilities repayable on demand at the option of the lender. The Group also had a bank term loan from Volkswagen Bank United Kingdom Branch, which carried a rate of interest of 1.75% above VBBR. The loan was fully repaid in March 2024. No reduction in term loan or revolving credit facilities is expected to apply consequent to the trading results for the year ended 31 March 2024. The Group also had £7.5 million of combined annual overdraft and revolving credit facilities (2023: £7.5 million) from HSBC and Volkswagen Bank United Kingdom Branch and these facilities are next due for renewal in August 2024. The directors have every expectation that these facilities will be renewed based on the current discussions with the relevant banks. These facilities carry interest rates of 2.75% above UK bank base rate and 2.64% above VBBR, respectively. 82 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 22. Financial instruments continued The Group has granted security to HSBC and Volkswagen Bank United Kingdom Branch by way of a general debenture over its assets and a fixed charge over certain freehold property. The total value of those assets at 31 March 2024 in the Statement of Financial Position was £71.3 million (2023: £74.6 million). The Group has also granted security to its defined benefit pension scheme by way of certain fixed first and second charges over certain freehold properties. The second charges rank in priority behind those charges granted to HSBC and Volkswagen Bank United Kingdom Branch. The ongoing costs associated with the bank facilities are included in finance expense (see note 7). The preference shares in issue do not have a maturity date as they are non-redeemable. 23. Lease liabilities Group and Company 2024 £’000 2023 £’000 Deemed liability At 1 April 2,714 1,930 Additions in the year 393 1,308 Interest charge for the year 133 52 Lease payments (633) (576) At 31 March 2,607 2,714 Due in less than one year 501 511 Due after more than one year 2,106 2,203 At 31 March 2,607 2,714 24. Retirement benefit scheme Group and Company Description of scheme The Company operates a pension scheme, the Caffyns Pensions Scheme (“CPS”), which provides benefits based on final pensionable pay until 31 March 2006. With effect from 1 April 2006, the Scheme closed to new entrants and all members in the final salary section were transferred to the career average section for future service and certain benefits were reduced. Depending on the proportion of pensionable pay purchased, the Company contribution rates varied between 4% and 15%. With effect from 1 April 2010, the Scheme closed to future accrual with all members transferred to a defined contribution scheme for their future service. As part of the 2014 funding valuation, it was agreed that the inflation measure used to set in-deferment and in-payment increases for pensions in excess of guaranteed minimum pensions would change from the Retail Prices Index to the Consumer Prices Index for members (or dependents of members) who were in service on, or after, 1 April 1991. The Trustees are responsible for the operation and governance of the Scheme, including making decisions regarding the Scheme’s funding and investment strategy, in conjunction with the Company. The assets of the Caffyns Pensions Scheme, administered by Capita Employee Solutions, are held separately from those of the Company, being held in separate funds by the trustees of the Caffyns Pensions Scheme. The Scheme rules do not impose a restriction on the level of Scheme asset that may be reported under IAS 19. The Scheme has been registered with the Pensions Regulator and is subject to the scheme-specific funding requirements as outlined in UK legislation. The liabilities are determined by a qualified independent actuary based on triennial valuations using the projected unit method. The most recent completed valuation was at 31 March 2020. Description of expected cash flows to and from the Scheme As part of the 31 March 2020 funding valuation, the Trustees and the Company agreed a recovery plan with a view to eliminating the scheme-specific funding shortfall by 30 June 2031. Over the year to 31 March 2024, the Company contributed £831,000 (2023: £800,000) to fund the existing deficit. Over the year to 31 March 2025, the Company expects to contribute a minimum of £802,000 in relation to deficit reduction contributions. In addition, the Company will continue to make contributions towards risk benefits and to meet the administrative expenses of the Scheme and its Pension Protection Fund levies. The liabilities of the Scheme are based on the current value of expected benefit payment cash flows to members of the Scheme over the next 60 or so years. The average duration of the liabilities is approximately 12 years. Expected benefit payments in the year to 31 March 2025 are £4,977,000. 83 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 24. Retirement benefit scheme continued Risks to the Scheme The ultimate cost of the Scheme to the Company will depend upon actual future events rather than the assumptions made. Many of the assumptions made are unlikely to be borne out in practice and, as such, the cost of the Scheme may be higher, or lower, than disclosed. In general, the risk to the Company is that assumptions underlying the disclosures, or the calculation of contribution requirements, are not borne out in practice and the cost to the Company is higher than expected. More specifically, the Scheme exposes the Company to actuarial risks such as: • Interest rate risk – the present value of the defined benefit liability is calculated using a discount rate determined by reference to market yields of corporate bonds, whereas the Scheme holds a mixture of investments. A decrease in market yield on high-quality corporate bonds will increase the Company’s defined benefit liability, although it is expected that this would be offset partially by an increase in the fair value of certain of the Scheme’s assets; • Investment risk – the Scheme’s assets at 31 March 2024 are invested by an appointed fiduciary management company, SEI Investments (Europe). The investment in various types of asset funds is intended to reduce risk, whilst maintaining planned returns; • Longevity risk – the Company is required to provide benefits for life for the members of the Caffyns Pensions Scheme. Increases in life expectancy of the members will increase the defined benefit liability; • Inflation risk – a significant proportion of the defined benefit liability is linked to inflation. An increase in the inflation rate will increase the Company’s liability. A portion of the Scheme’s assets are inflation-linked debt securities, which would mitigate some of the effect of inflation. The Company has applied IAS 19 Employee Benefits (Revised) to this scheme and the following disclosures relate to this Standard. The Company recognises any remeasurement (actuarial gains and losses) in each period in the Statement of Comprehensive Income. Results of most recent actuarial valuation The assumptions which have the most significant effect on the results of the valuation are those relating to rates of mortality, the discount rate used to reflect the present value of scheme liabilities, and the rate of inflation. As at the year end, the last available actuarial valuation as at 31 March 2020 showed that the market value of the assets of the Caffyns Pensions Scheme were £80.8 million and that the actuarial value of those assets represented 79% of the value of the benefits that had accrued to employees at that date. The deficit arising at 31 March 2020 of £21.9 million, compared to a deficit of £9.4 million under IAS 19, and was due to different assumptions being adopted for the triennial valuation. The payments agreed with the trustees of the Caffyns Pensions Scheme under the recovery plan were for deficit reduction cash payments to be made in the year ended 31 March 2022 of £750,000 with payments increasing, thereafter, from 1 April 2022 by 2.25% per annum. In addition, from the year ended 31 March 2022 until the end of the present recovery plan, the monetary excess of any Ordinary dividends paid to shareholders in excess of 22½ pence will be matched by a further equal contribution into the Scheme. The costs and liabilities of the Caffyns Pensions Scheme are based on actuarial valuations. At the year end, the latest available full actuarial valuation, carried out at 31 March 2020, was updated to 31 March 2024 by Willis Towers Watson, independent qualified actuaries, for the requirements of IAS 19. Details of the actuarial assumptions are as follows: 2024 2023 Mortality tables used: females 104% of SAPS series 2 97% of SAPS series 2 Mortality tables used: males 109% of SAPS series 2 100% of SAPS series 2 Future improvements in mortality CMI2021 + 1.25% CMI2021 + 1.25% Discount rate 4.80% 4.75% Inflation (CPI) 2.85% 2.95% Pension increase for in-payment benefits (CPI max 5%) 2.85% 2.90% The discount rate adopted is based upon the yields of high-quality corporate bonds of appropriate duration. 84 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 24. Retirement benefit scheme continued The sensitivities regarding the principal assumptions used to measure scheme liabilities are set out below: Assumption Change in assumption Impact on scheme liabilities Discount rate Increase/decrease by 0.1% +/- £0.8 million Pension increases Increase/decrease by 0.1% +/- £0.6 million Mortality Increase/decrease by 0.1% +/- £2.8 million The fair value of assets of the Caffyns Pensions Scheme for each class of asset, all of which have a quoted market price in an active market, are as follows: Market value 2024 £’000 2023 £’000 LDI fund 20,957 22,858 Growth fund 37,159 37,924 Equity instruments 653 744 At 31 March 58,769 61,526 A fiduciary manager, SEI Investments (Europe) operates with the objective of improving the performance of the assets of the Caffyns Pensions Scheme. Assets of the Scheme (excluding cash in the trustees’ administrative bank account) at 31 March 2024 were invested 36% (2023: 37%) in LDI funds, 63% (2023: 62%) in return enhancing growth funds and 1% (2023: 1%) in Caffyns plc shares. In accordance with the requirements of IAS 19 Employee Benefits, the expected return on assets is based on the discount rate noted above of 4.8% and not the return on the underlying portfolio of investments. Consequently, the charge to the Income Statement for the year ending 31 March 2025 is expected to be approximately £480,000. Equity instruments include shares in Caffyns plc, which are detailed in note 29. The assumptions used by the actuary are the best estimates based on market conditions chosen from a range of possible actuarial assumptions, which, due to the timescales covered, may not necessarily be borne out in practice. Life expectancy at age 65 (in years): 2024 Male 2024 Female 2023 Male 2023 Female Member currently aged 65 20.8 23.6 21.3 23.6 Member currently aged 45 22.1 25.1 22.6 25.2 A liability for the defined benefit pension scheme deficit is included in the Statement of Financial Position under the heading of non-current liabilities. Analysis of the movement in the net liability for defined benefit obligations recognised in the Statement of Financial Position 2024 £’000 2023 £’000 At 1 April (8,799) (2,797) Expense recognised in the Income Statement (416) (87) Contributions paid by the Company 831 800 Net remeasurement recognised in other comprehensive income (1,652) (6,715) At 31 March (10,036) (8,799) 85 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 24. Retirement benefit scheme continued Total expense recognised in the Income Statement 2024 £’000 2023 £’000 Interest cost 3,236 2,474 Interest income on Scheme assets (2,838) (2,410) Interest – net (see note 8) 398 64 Current service cost 18 23 416 87 Changes in the present value of the defined benefit pension obligation 2024 £’000 2023 £’000 At 1 April 70,325 95,520 Service cost 18 23 Interest cost 3,236 2,474 Actuarial losses – experience 596 3,069 Actuarial losses/(gains) – demographic assumptions 98 (1,237) Actuarial gains – financial assumptions (1,073) (25,197) Benefits paid (4,395) (4,327) At 31 March 68,805 70,325 In October 2018, the High Court issued a judgement, which required pension schemes to equalise members’ benefits to address the unequal effect of Guaranteed Minimum Pensions between genders. In assessing the present value of the pension liabilities, an allowance for the liabilities to increase by 0.9% continues to be made for the estimated cost of this Guaranteed Minimum Pensions equalisation process. Movement in the fair value of scheme assets 2024 £’000 2023 £’000 At 1 April 61,526 92,723 Interest income 2,838 2,410 Actuarial losses – financial assumptions (2,031) (30,080) Contributions paid by the Company 831 800 Benefits paid (4,395) (4,327) At 31 March 58,769 61,526 Reconciliation of the impact of the asset ceiling The Company has reviewed the implications of the guidance provided in IFRIC 14 and has concluded that it is not necessary to make adjustments to the IAS 19 disclosures at 31 March 2024 as any scheme surplus would be available to the Company unconditionally by way of a refund, assuming the gradual settlement of scheme liabilities over time until all members had left the Caffyns Pensions Scheme. 86 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 25. Deferred tax Group and Company The following are the major deferred tax assets and liabilities recognised and the movements thereon during the current and prior reporting period. Accelerated tax depreciation £’000 Unrealised capital gains £’000 Retirement benefit obligations £’000 Short-term temporary differences £’000 Trading Losses £’000 Recoverable ACT £’000 Total £’000 At 1 April 2022 (940) (1,784) 700 189 – 537 (1,298) Change in tax rates and prior year adjustments (252) – – – – 280 28 Utilisation of ACT – – – – – (475) (475) Timing differences 202 94 (179) (85) – – 32 Recognised in other comprehensive income – – 1,679 – – – 1,679 At 31 March 2023 (990) (1,690) 2,200 104 – 342 (34) At 1 April 2023 (990) (1,690) 2,200 104 – 342 (34) Change in tax rates and prior year adjustments 23 – – – – 1 24 Timing differences (157) 225 (104) (125) 326 – 165 Recognised in other comprehensive income – – 413 – – – 413 At 31 March 2024 (1,124) (1,465) 2,509 (21) 326 343 568 The Finance Act 2021 introduced an increase in the main corporation tax rate to 25% from 1 April 2023. The Company carries a balance of surplus unrelieved advanced corporation tax (“ACT”), which can be utilised to reduce corporation tax payable subject to a restriction of 25% of taxable profits less shadow ACT calculated at 25% of shareholder Ordinary dividends. Shadow ACT has no effect on the corporation tax payable itself, but any surplus shadow ACT on dividends must be fully absorbed before surplus unrelieved ACT can be utilised. At the commencement of the financial year under review on 1 April 2023, there was no Shadow ACT outstanding. During the year, Shadow ACT generated by the payment of dividends was unable to be utilised, so no surplus ACT could be utilised in the year. The remaining value of surplus ACT available for utilisation in future periods at 31 March 2024 was £343,000 (2023: £342,000). Shadow ACT carried forward at 31 March 2024 was £135,000 (2023: £Nil). Deferred tax assets and liabilities are offset when there is a legally enforceable right to offset current tax assets against current tax liabilities and it is considered that this requirement is fulfilled. The offset amounts are as follows: 2024 £’000 2023 £’000 Deferred tax liabilities (2,610) (2,680) Deferred tax assets 3,178 2,646 At 31 March 568 (34) The unrealised capital gains include deferred tax on gains recognised on revaluing the land and buildings in 1995 and where potentially taxable gains arising from the sale of properties have been rolled over into replacement assets. Such tax would become payable only if such properties were sold without it being possible to claim rollover relief. Trading losses available for use in future periods amounted to £1.3 million (2023: £Nil). Based on forecasts prepared, the Directors conclude that these losses will reverse against future profitability. 87 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 26. Called-up share capital 2024 £’000 2023 £’000 Authorised 500,000 7% Cumulative First Preference shares of £1 each 500 500 1,250,000 11% Cumulative Preference shares of £1 each 1,250 1,250 3,000,000 6% Cumulative Second Preference shares of 10 pence each 300 300 4,000,000 Ordinary shares of 50 pence each 2,000 2,000 At 31 March 4,050 4,050 Allotted, called up and fully paid 170,732 7% Cumulative First Preference shares of £1 each 171 171 441,401 11% Cumulative Preference shares of £1 each 441 441 2,000,000 6% Cumulative Second Preference shares of 10 pence each 200 200 Total preference shares recognised as a financial liability (see note below) 812 812 2,879,298 Ordinary shares of 50 pence each 1,439 1,439 At 31 March 2,251 2,251 At 1 April 2023, the Company held 2,879,298 Ordinary shares with 182,955 shares held in treasury. During the year, 71,899 of these shares were utilised for options exercised under the 2020 Save As You Earn (“SAYE”) scheme, whilst 42,078 shares were purchased and placed into treasury. Shares held in treasury at 31 March 2024 were 152,992. In the prior year, 841 treasury shares were utilised under the 2020 SAYE scheme. The remaining treasury shares are held to fulfil the requirements of the current, and any future, Company SAYE schemes for eligible employees. The market value of these shares at 31 March 2024 was £0.7 million (2023: £1.0 million). Dividend income from, and voting rights on, the shares held in treasury have been waived. The 7% Cumulative First Preference shares have rights to a fixed dividend and, in the event of a winding-up, a priority to the Ordinary shares for a capital repayment. The shares do not have voting rights. The 11% Cumulative Preference shares have rights to a fixed dividend and, in the event of a winding-up, a priority to the Ordinary shares for a capital repayment. The shares do not have voting rights. The 6% Cumulative Second Preference shares continue to have voting rights (one vote per Second Preference share) except in relation to matters, which, under the Listing Rules, as amended from time to time, are required to be voted on only by premium- listed securities, being the Ordinary shares. Although the Articles of Association of the Company give the directors discretion to pay the preference dividend only if they consider there are adequate profits, such dividends are cumulative. For this reason, the directors consider that the preference shares have the characteristic of a financial liability rather than equity, and, consequently, the preference shares are included as a non-current liability. None of the preference shares have rights of conversion or rights to capital repayment. During the year, the Company purchased 42,078 Ordinary shares at an average price of £4.62. The total consideration paid was £195,000. These shares have been placed into treasury and will be held to facilitate any future Save As You Earn scheme. The consideration paid was charged to reserves in the Statement of Changes to Equity. 88 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 27. Share-based payments Year of grant Exercise price Exercise date Number at 1 April 2022 Issued Cancelled Number at 31 March 2023 2020 £3.06 February 2024 94,325 (841) (15,415) 78,069 Year of grant Exercise price Exercise date Number at 1 April 2023 Issued Lapsed Number at 31 March 2024 2020 £3.06 February 2024 78,069 (71,899) (5,665) 505 All grants made under the Company’s Save As You Earn (“SAYE”) schemes are for periods of three years and vest in Ordinary shares. The market value of the shares at the date of the grant of the 2020 SAYE scheme options was £3.85. The fair value of the grants made under the SAYE scheme is charged to the Income Statement over the vesting period based on the valuation derived from an adjusted Black-Scholes model. The volatility factor for movements in the Company’s share price used in the valuation model was estimated at 65%. The total expense included within operating profit relating to share-based payments for the year was £31,000 (2023: £46,000), with an associated tax credit to the Income Statement and Equity of £8,000 (2023: £9,000). 28. Notes to the cash flow statement Group and Company 2024 £’000 2023 £’000 (Loss)/profit before tax for the year (1,545) 3,090 Adjustments for net finance expense 3,078 1,751 1,533 4,841 Adjustments for: Depreciation and impairments of property, plant and equipment, investment properties and right-of-use assets 2,702 2,128 Cash payments into the defined benefit pension scheme (831) (800) Profit on disposal of property, plant and equipment (41) – Share-based payments 31 46 Operating cash flows before movements in working capital 3,394 6,215 Increase in inventories (2,262) (12,444) Increase in receivables (189) (1,857) Increase in payables 1,944 14,296 Cash generated by operations 2,887 6,210 Tax paid, net of refunds (68) (320) Interest paid (2,700) (1,653) Net cash derived from operating activities 119 4,237 All interest payments are treated as operating cash movements as they arise from movements in working capital. 89 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials 28. Notes to the cash flow statement continued Reconciliation of debt Group and Company: Bank and other loans £’000 Revolving credit facilities £’000 Lease liabilities £’000 Preference shares £’000 Liabilities arising from financing activities £’000 Bank and cash balances £’000 Net debt £’000 At 1 April 2022 7,187 6,000 1,930 812 15,929 (2,759) 13,170 Cash movement (875) – (576) – (1,451) (1,467) (2,918) Non-cash movement – – 1,360 – 1,360 – 1,360 At 31 March 2023 6,312 6,000 2,714 812 15,838 (4,226) 11,612 Current liabilities 875 1,000 511 – 2,386 (4,226) (1,840) Non-current liabilities 5,437 5,000 2,203 812 13,452 – 13,452 At 31 March 2023 6,312 6,000 2,714 812 15,838 (4,226) 11,612 At 1 April 2023 6,312 6,000 2,714 812 15,838 (4,226) 11,612 Cash movement (559) – (633) – (1,192) 3,788 2,596 Non-cash movement – – 526 – 526 – 526 At 31 March 2024 5,753 6,000 2,607 812 15,172 (438) 14,734 Current liabilities 445 1,000 501 – 1,946 (438) 1,508 Non-current liabilities 5,308 5,000 2,106 812 13,226 – 13,226 At 31 March 2024 5,753 6,000 2,607 812 15,172 (438) 14,734 Non-cash movements in lease liabilities relate to an extension in the year of an existing lease and the interest charge. 29. Related parties The remuneration of directors, who are key management personnel, is set out in note 6 for each of the categories specified in IAS 24 Related Party Disclosures. Further information about the remuneration of individual directors is provided in the Directors’ Remuneration Report on pages 28 to 41. The 2,000,000 6% Cumulative Second Preference shares have full voting rights along with the Ordinary shares, except in relation to matters, which, under the Listing Rules, as amended from time to time, are required to be voted on only by premium- listed securities, being the Ordinary shares. These Cumulative Second Preference shares are beneficially owned by Caffyn Family Holdings Limited (“Holdings”). Mr S G M Caffyn and Ms S J Caffyn are directors of Holdings. The whole of the issued share capital of Holdings is held by close relatives of those directors. Holdings controls directly 42.3% (2023: 42.6%) of the voting rights of Caffyns plc. The directors and shareholders of Holdings are also beneficial holders of 496,816 (2023: 502,605) Ordinary shares in Caffyns plc representing a further 10.5% (2023: 10.7%) of the voting rights. It is, therefore, considered that the Caffyn family is the ultimate controlling party. As required under the Stock Exchange Listing Rules, the Company entered into a Relationship Agreement with Holdings on 6 November 2014, whereby Holdings undertakes to the Company that it shall exercise its voting rights and shall exercise all its powers to ensure, so far as it is properly able to do so, that its associates shall exercise their respective voting rights and exercise all their respective powers to ensure, to the extent that they are able by the exercise of such rights to procure, that: a) transactions and arrangements between any member of the Company and Holdings (and/or any of its associates) will be conducted at arm’s length and on normal commercial terms; b) neither Holdings nor any of its associates will take any action that would have the effect of preventing the Company from complying with its obligations under the Listing Rules; and c) neither Holdings nor any of its associates will propose or procure the proposal of a shareholder resolution which is intended, or appears to be intended, to circumvent the proper application of the Listing Rules. Directors of the Company and their immediate relatives control 15.0% (2023: 13.2%) of the issued Ordinary share capital of the Company. Dividends of £30,000 were paid to directors in the year (2023: £34,000). 90 Caffyns plc Annual Report 2024 Notes to the Financial Statements continued for the year ended 31 March 2024 29. Related parties continued Caffyns Pension Scheme Details of contributions are disclosed in note 24. The Caffyns Pension Scheme held the following investments in the Company: Fair value 2024 £’000 2023 £’000 Shares held: 125,570 (2023: 125,570) Ordinary shares of 50 pence each 565 659 12,862 (2023: 12,862) 11% Cumulative Preference shares of £1 each 20 20 At 31 March 585 679 During the year to 31 March 2024, the Company paid management fees of £275,000 (2023: £417,000) on behalf of the Caffyns Pension Scheme. These costs comprised the Pension Protection Fund levy, actuarial advisory fees and external administration fees. 30. Leases as a lessor The Group’s interest in leases At 31 March 2024, the Company had an interest in a single lease. The total future minimum lease receipts payable are: Group and Company 2024 £’000 2023 £’000 Within one year 185 185 In two to three years 78 185 In three to four years – 78 In four to five years – – Beyond five years – – 263 448 Finance income on the net investment in the lease was £21,000 (2023: £17,000). Group and Company 2024 £’000 2023 £’000 Gross undiscounted cash flows 263 448 Unearned finance income (38) (59) Net investment in lease 225 389 The Group as lessor – operating leases The Company’s gross property rental income earned during the year from the direct lease of three (2023: three) investment properties owned by the Group was £315,000 (2023: £307,000). No contingent rents were recognised in income (2023: £Nil). At 31 March 2024, there were contracts for land and buildings with tenants for the following lease rentals receivable: Group and Company 2024 £’000 2023 £’000 Within one year 311 297 In two to three years 255 237 In three to four years 209 209 In four to five years 209 209 Beyond five years 944 1,153 1,928 2,105 31. Capital commitments Neither the Group nor the Company had any capital commitments at 31 March 2024 (2023: £Nil). 91 www.caffyns.co.uk Stock code CFYN Other information Our Business Governance Financials Five Year Review (unaudited) 2020 £’000 2021 £’000 2022 £’000 2023 £’000 2024 £’000 Income Statement Revenue 195,787 165,085 223,928 251,426 262,084 Underlying operating profit 1,633 3,142 5,690 4,827 2,114 Finance expense (1,382) (1,266) (1,116) (1,687) (2,680) Underlying profit/(loss) before tax 251 1,876 4,574 3,140 (566) Non-underlying items (148) (452) (189) (50) (979) Profit/(loss) before tax 103 1,424 4,385 3,090 (1,545) Profit/(loss) after tax (252) 1,410 2,999 2,524 (1,204) EBITDA 3,428 5,124 7,712 6,955 4,212 Basic earnings/(deficit) per Ordinary share (9.4)p 52.4p 111.3p 93.6p (44.3)p Underlying earnings/(deficit) per Ordinary share (4.9)p 66.0p 117.0p 95.1p (17.3)p Dividend per Ordinary share payable in respect of the year 7.50p 0.00p 22.50p 22.50p 10.00p 2020 £’000 2021 £’000 2022 £’000 2023 £’000 2024 £’000 As at year-end Shareholders’ funds 26,380 27,586 34,731 31,662 28,736 Property, plant and equipment* 46,835 45,375 46,621 45,676 45,930 Bank overdrafts and loans (net) 16,241 10,327 10,428 8,086 11,315 Bank overdrafts and loans/shareholders’ funds (gearing) 62% 37% 30% 26% 39% Retirement benefit liability 9,434 9,434 2,797 8,799 10,036 * Represents property, plant and equipment and investment properties. 92 Caffyns plc Annual Report 2024 The production of this report supports the work of the Woodland Trust, the UK’s leading woodland conservation charity. Each tree planted will grow into a vital carbon store, helping to reduce environmental impact as well as creating natural havens for wildlife and people. Our Dealerships AUDI BRIGHTON: EASTBOURNE: WORTHING: 200 Dyke Road, Brighton BN1 5AT (01273 553061) Edward Road, Eastbourne BN23 8AS (01323 525700) Roundstone Lane, Worthing BN16 4BD (01903 231111) MG ASHFORD: Monument Way, Orbital Park, Ashford TN24 0HB (01233 504620) CUPRA TUNBRIDGE WELLS: North Farm Industrial Estate, Tunbridge Wells TN2 3EL (01892 515700) LOTUS KENT: SUSSEX: Monument Way, Orbital Park, Ashford TN24 0HB (01233 504630) Brooks Road, Lewes, BN7 2DN (01903 444148) SEAT TUNBRIDGE WELLS: North Farm Industrial Estate, Tunbridge Wells TN2 3EL (01892 515700) SKODA ASHFORD: TUNBRIDGE WELLS: The Boulevard, Ashford TN24 0GA (01233 504600) North Farm Industrial Estate, Tunbridge Wells TN2 3EL (01892 515700) VAUXHALL ASHFORD: Monument Way, Orbital Park, Ashford TN24 0HB (01233 504604) VOLKSWAGEN BRIGHTON: EASTBOURNE: HAYWARDS HEATH: WORTHING: Victoria Road, Portslade BN41 1YD (01273 425600) Lottbridge Drove, Eastbourne BN23 6PW (01323 647141) Market Place, Haywards Heath RH16 1DB (01444 451511) Nightingale Avenue, Worthing BN12 6FH (01903 837878) VOLVO EASTBOURNE: WORTHING: Lottbridge Drove, Eastbourne BN23 6PJ (01323 418300) Palatine Road, Worthing BN12 6JH (01903 507124) MOTORSTORE ASHFORD: LEWES: Monument Way, Orbital Park, Ashford TN24 0HB (01233 504624) Brooks Road, Lewes BN7 2DN (01903 444148) HEAD OFFICE EASTBOURNE: Meads Road, Eastbourne BN20 7DR (01323 730201 www.caffyns.co.uk Stock code CFYN Our Business Governance Financials Other information Caffyns plc Meads Road Eastbourne East Sussex BN20 7DR www.caffyns.co.uk