focus
on what
matters
CALIFORNIA WATER SERVICE GROUP
2019 ANNUAL REPORT
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TABLE OF CONTENTS
04
Focus on
What Matters
14
Letter to
Stockholders
16
CWT 20-Year Total
Return on Investment
17
Eight-Year
Financial Review
18
Our Service
Areas
21
Board of
Directors
22
Corporate
Officers
23
Corporate
Information
California Water Service Group (NYSE: CWT) is the third-largest publicly traded water
utility in the United States, providing high-quality water and wastewater services
to more than two million people through four regulated subsidiaries: California Water
Service (Cal Water), Hawaii Water Service (Hawaii Water), New Mexico Water Service
(New Mexico Water), and Washington Water Service (Washington Water).
We are committed to improving the quality of life for our customers, communities,
employees, and stockholders. We do this by living our core values and delivering
on our promise to provide quality, service, and value.
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Everyone knows the key to success is keeping
your eye on the ball. You can’t hit home runs if
you’re distracted by the vendor tossing peanuts
in the stands.
We live in a world filled with distractions. But
when you provide essential water and waste-
water services, there’s no room for error. So we
stay focused on what matters. We’re not in
the business of providing dramatic, short-term
returns. We’re in the business of providing
long-term value to stockholders by delighting
our customers, taking care of our employees,
giving back to our communities, and ensuring
a sustainable future. We do that by keeping a
sharp focus on service, safety, growth, people,
and the planet.
Ted Edmonson (Cross-Connection Control
Specialist) enjoys quality time with his
two-year old daughter.
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focus
on
service
Fast-food tycoon Ray Kroc said, “If you
work just for money, you’ll never make it,
but if you love what you’re doing and always
put the customer first, success will be yours.”
We couldn’t agree more. In fact, service
is so important to us, it’s in our name.
GOING ABOVE AND BEYOND
We are a family of companies that provide water
and wastewater services in designated areas in
accordance with regulations set by state public
utilities commissions, health departments, and other
government agencies. But we don’t just check the
proverbial boxes and leave it at that. Instead, we
invest diligently in our water systems in order to
provide a safe, reliable water supply; we practice and
prepare to serve customers in times of emergency;
and we look for new ways to make doing business
with us easy and convenient. We do all these things
because, frankly, we want our customers to be our
biggest fans.
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“ Not all heroes wear capes. Thank you to the
EXTREMELY kind @calwaterservice guy who
stopped last night at the Stanford Dish hiking trail
after seeing me sitting on the ground … with low
blood sugar … he gave me a snack bag of trail mix
and a peanut butter bar and literally brought me
back to life …Thanks @calwaterservice :-)”
Customer tweet from March 2019
service innovations
In collaboration with the Utility Workers Union of America, we established
two regional customer service centers in California in order to lengthen
service hours and eventually provide additional services, such as live chat.
We also introduced our “Connected Customer,” a system that enables
customers to track the arrival time of our service people via text message
or email.
emergency preparedness
Once again, we showed our ability to respond effectively to emergencies
as power shutoffs affected numerous California Water Service (Cal Water)
districts. Preparation was key. Early on, we formed a wildfire taskforce,
leased an additional 64 generators, formalized a red-flag warning
operations procedure, and coordinated with each of the electric utilities
in our service areas to facilitate prompt notification. As a result, and thanks
to ‘round-the-clock efforts from our employees, we kept water flowing
to our customers through widespread power shutoffs lasting as long
as six days.
infrastructure improvements
In 2019, we replaced 145,881 feet of water lines, upgraded the network that
enables us to monitor and operate water systems remotely (known as our
Supervisory Control and Data Acquisition system), and completed a highly
complex, $17.6 million groundwater treatment plant, among other projects.
The treatment plant, located in our East Los Angeles District, treats water
pumped from two high-capacity wells. The project is significant because
it is part of a larger effort to increase reliability and affordability for
customers by reducing our need to import higher cost water from outside
our service areas.
Certified Chief Pump Operator Steven Gardea
(left) and Utility Worker/Certified Relief
Pump Operator Alex Becerril work at the new
treatment plant in East Los Angeles, California.
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safety
MAKING SAFETY A PRIORITY
Our focus on safety permeates our entire business.
First, there’s the safety of the water we provide.
For that, we carefully test, treat, and monitor our
supplies to ensure that they meet all safety standards.
Then there’s the role we play in keeping people and
property safe from fire by designing, maintaining,
and testing our water systems to ensure that they
meet firefighters’ needs. Of course, there’s the
safety of our greatest assets—the employees who
work hard every day to serve our customers. And
finally, there are the precautions we take to keep
customers’ personal data.
our systems safe from cyber crime and protect our
If you’ve taken a psychology class, you might
remember “Maslow’s Hierarchy of Needs.”
It’s a pyramid showing humanity’s five essential
needs, with the most basic at the foundation.
In short, the need for safety comes right after
basic needs like food, air, and water. Yep, it’s
almost as important as water. That’s why every
single one of our employees keeps a laser-sharp
focus on safety.
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We invested $273.8 million in water system
infrastructure in 2019, including two new water
treatment plants.
We provided 4,176 hours of safety training
to employees in 2019.
cybersecurity and privacy
To enhance cybersecurity, we set up and configured a new, more secure
network for the computer software that enables us to monitor and control
our water systems remotely. We also installed a new data-loss-prevention
computer application to detect and prevent the exportation of sensitive data,
and completed our annual three-party network penetration test to identify
and fix vulnerabilities within our network and core applications. And, in
preparation for compliance with the new California Consumer Privacy Act,
we developed new policies and procedures, conducted training for more
than 150 employees on data handling and classification, and created new
technical processes to comply with customer privacy requests.
water quality
It isn’t lost on us that the health of our customers and their families is
dependent on the quality of the water we deliver. To ensure their safety, we
collect more than 70,000 water samples from our water systems and conduct
more than 400,000 water quality tests every year to ensure that our water
meets state and federal standards set to protect public health. In 2019, we
also verified the safety of the plumbing at every single public school in our
service areas—566 in all—by testing the water for
plumbing-leached lead.
safety partnership
We pride ourselves on our “One Team” culture and our close and cooperative
working relationship with our unions. One example: an exciting partnership
with the Utility Workers Union of America on a program that will make all of
our employees safer. The three key elements of the program are additional
safety and leadership training, a team of roving safety ambassadors that
will provide peer-to-peer safety instruction and guidance, and additional
requirements and responsibilities for union employees in the field.
Hydrant Maintenance Foreman
Todd Martinez inspects a fire
hydrant in our Bear Gulch District.
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people
Our CEO, Marty Kropelnicki, has a well-known
saying: “We aren’t a ‘pipe company,’ we’re a
‘people company.’” Yes, the pipes are important
for getting water from point A to point B. But the
bottom line is always the people. If you do right
by the people, everything else falls into place.
PUTTING PEOPLE FIRST
To fulfill our purpose of improving quality of life
for our customers, communities, employees,
and stockholders, we stay focused on people.
In addition to providing excellent service and
high-quality water, are we keeping rates affordable
and helping customers who are in trouble? Are we
making our communities better places to live? Are
we offering our employees fulfilling and rewarding
careers? When we do all these things, we provide
long-term value to our stockholders. And then,
everybody’s happy.
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employee growth
In 2019, we introduced an Employee Stock Purchase Plan, which enables
employees to buy stock at a discounted rate, giving them an additional
stake in the company’s continued success and adding to an already
comprehensive benefits package, which includes medical, dental, and
life insurance, flex-spending accounts, 401(k) matching contribution, a
defined benefit (pension) plan, and tuition reimbursement. We also set
up a scholarship program for children of employees and established a
charitable contribution matching program to support employees’ personal
efforts to improve the quality of life for others.
community involvement
One way we make a difference in our communities is by contributing to
organizations that share our purpose of improving quality of life, including
homeless shelters, food banks, and youth-oriented charities. In 2019, we
introduced a new firefighter grant program and contributed $160,000
to fire departments for the purchase of unfunded equipment needed
to protect life and property, such as fire hoses and protective gear for
first responders. As the impacts of the Camp Fire continued to be felt in
our Butte County service areas, we also contributed to the Butte County
Humane Society’s capital campaign for a new facility and sponsored a
Salvation Army trailer that will provide meals and other disaster relief.
affordability
Given the fact that nearly half of the average residential customer’s water
usage occurs outdoors, it stands to reason that reducing the amount of
water used for irrigation can decrease the monthly water bill. In 2019,
Cal Water piloted an innovative program that allows customers to have
weather-based irrigation controllers installed at their homes to ensure
that they are watering as efficiently as possible. In addition to supporting
customers’ water conservation efforts, we proposed a revised tiered-rate
structure in our most recent filing with the California Public Utilities
Commission that prices the first units of water used at a lower rate,
increasing affordability for those who use less water. We also requested
that our Rate Support Fund, which is used to lower rates in districts
where the costs of providing water service is high, be expanded to
our Dixon and Willows Districts.
Utility Worker Cynthia Barrientos exercises
a dog at the Monterey County Society for the
Prevention of Cruelty to Animals (a community
organization supported by both Cal Water
and Cynthia herself).
We increased stockholder-funded contributions
to community organizations by 25% to more than
$1.25 million in 2019.
We provided water bill discounts totaling more
than $9 million to customers in our Low-Income
Rate Payer Assistance Program.
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focus
on the
planet
You can’t have healthy, happy people if you
don’t have a healthy, happy planet. We are
responsible for shepherding a precious natural
resource from the source to the tap, and the
sustainability of our business is inextricably
tied to the sustainability of our water supply.
SAVING WATER TO MAKE AN IMPACT
When it comes to the environment, we ask ourselves
two questions: What are we doing to lessen our
impact on the planet, and what are we doing to
ensure that we can meet future challenges posed by
climate change? Not surprisingly, the answer to both
questions is that we’ve got to focus on the water.
Water conservation is undoubtedly our biggest
contribution to the well-being of the planet. So, in
addition to our efforts to reduce our carbon footprint
by saving energy, using less fossil fuel, and reducing
waste, we conserve water. We also ensure we can
meet customers’ future water needs by protecting
our water sources, replenishing the water we pump
from the ground, and recycling water whenever
possible. We consider how climate change could
affect our water in every single service area, and we
plan and build accordingly.
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groundwater protection
We have been active participants in agencies formed to comply with the
Sustainable Groundwater Management Act (SGMA), a California law
that requires water providers to balance the pumping and recharge of
underground water basins to reverse overdraft conditions. In late 2019,
we were selected to serve on the advisory group for the Public Policy
Institute of California’s research report, “SGMA and the Urban Sector.” In
this capacity, we will continue to advocate for the inclusion of investor-
owned water utilities in SGMA planning, the importance of recognizing the
contributions of responsible water providers like Cal Water, and the need
to execute effective water conservation plans to reduce groundwater use.
esg priorities and reporting
There is a growing interest in publicly traded companies’ Environmental,
Social, and Governance (ESG) performance. In many ways, we are ahead
of the game, having already established a purpose of enhancing the
quality of life for our customers, communities, employees, and stockholders
and a strategy that supports it. But when it comes to reporting on ESG, we
are working to step up our efforts. In order to identify the ESG topics that
are most relevant to our business and our stakeholders, we are conducting
a materiality assessment that will enable us to prioritize, execute, and
measure our ESG efforts. Our goal is to follow best practices, which will
mean reporting annually in tandem with our financial reporting.
water conservation
We are committed to helping our customers save water, and in 2019, we
offered a range of conservation programs that will save an estimated
203 million gallons per year. One customer who benefited from our
toilet installation program: the University of the Pacific in Stockton,
which received 850 low-flow toilets for a lifetime savings of 125 million
gallons. Another impactful effort was the acquisition of Pump Pod Direct
Recirculating Apparatus Firefighting Training & Sustainability (D.R.A.F.T.S.)
Units for the Los Angeles County and Visalia Fire Departments. The units
enable firefighters to practice without wasting water, and will save a
combined 85 million gallons of water per year. We are also dedicated
to saving water ourselves, and made great progress in 2019 on our Water
Loss Auditing and Control Project, which seeks to identify and address
water system leaks early.
In 2019, 546 students worked on projects
to save and protect water through our
H2O Challenge.
We’ve reduced our carbon emissions by
40% over the last five years.
Los Angeles County firefighters practice
with the new D.R.A.F.T.S. unit provided
by Cal Water.
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focus
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growth
Our growth strategy is to invest diligently in
water and wastewater infrastructure and take a
methodical approach to acquisitions. Although
we don’t go around buying water systems for the
sake of buying water systems, we do love bringing
our excellent service and high-quality water to
new people and communities.
WELCOMING NEW CUSTOMERS
As a regulated water and wastewater utility
company, the majority of our growth comes from
investing in our infrastructure rather than traditional
mergers and acquisitions. The benefit of this
business model: Infrastructure investment increases
stockholder value while improving service and
reliability for customers. That said, we do pursue
mergers and acquisitions when they make sense both
for customers and stockholders. In 2019, we entered
into agreements that will, upon regulatory approval
and transaction close, increase our customer
connection count by 4.5%.
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rainier view water company
In November, we announced our largest transaction of the year with the
signing of an agreement to purchase the assets of Rainier View Water
Company in Washington and provide water utility service to its 18,000
customers. Rainier View Water owns and operates 27 water systems that
serve about 35,000 people in parts of Graham, Spanaway, Puyallup,
Gig Harbor, and other nearby areas.
the preserve at millerton
February saw us announce our agreement to acquire the water and
wastewater infrastructure of the soon-to-be-built 1,100-unit, master-planned,
mixed-used community in Madera County, which will include homes,
commercial and office space, and parks. The new development is
located near our service area in Selma, California.
kalaeloa water company
At the end of the first quarter, we announced our agreement to purchase
Kalaeloa Water Company, a water and wastewater utility in the growing
Kapolei area of Honolulu on Oahu, Hawaii. Kalaeloa currently serves
500 customers, and is expected to serve an additional 2,000 when the
development is completed.
doe bay water users association
Increasing our presence on Orcas Island in Washington, we entered
into an agreement with the Doe Bay Water Users Association to provide
operations, maintenance, meter reading, and customer service to its
primarily residential, 300-customer system on the eastern side of the island,
about seven miles from our existing operations.
kapalua water company and kapalua waste
treatment company
Late in the year, we reached an agreement with Maui Land and Pineapple
Company to purchase the water and wastewater systems serving the 500
customers in the Kapalua, Maui resort, which includes homes, hotels,
condominiums, golf courses, restaurants, and other resort amenities.
“ It’s a pleasure to welcome new employees
into our family and provide quality,
service, and value to new customers.”
Marty Kropelnicki, President & CEO
Construction Foreman Mark Valentine
carries a new water pipe in our growing
Washington service area.
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letter to
stockholders
Dear fellow stockholder:
Focus on communities:
Looking back at 2019, it’s clear that our strategic focus
produced excellent results. To amplify a few of the
accomplishments on the previous pages:
Focus on customers:
› We kept water flowing despite extended, simultaneous
power shutoffs at more than 60 of our facilities.
› We helped customers save an estimated 203 million
gallons of water.
› We launched a firefighter grant program.
› We contributed $1.25 million to charities and set up an
employee contribution matching program to make a
bigger impact in our communities and further engage
employees in our efforts.
› We opened two regional customer service centers,
resulting in all-time high performance in call handling.
Focus on employees:
› We met every health-based water quality standard,
every day, in every system.
› We developed a partnership with the Utility Workers Union
of America that will further enhance employee safety.
› We launched an Employee Stock Purchase Plan with
29% of employees participating.
By staying focused on customers, communities, and
employees, we deliver long-term value to stockholders.
financial highlights
Dollars in thousands, except per common share data
Year ended December 31
2019
2018
20171
2016
2015
Market price at year end
Book value per share
Earnings per share (diluted)
Dividend per share
Operating revenue
Net income
$51.56
$16.07
$1.31
$0.790
$714,557
$63,116
$47.66
$15.19
$1.36
$0.750
$698,196
$65,584
$45.35
$14.56
$1.52
$0.720
$676,113
$72,940
$33.90
$13.75
$1.01
$0.690
$609,370
$48,675
$23.27
$13.41
$0.94
$0.670
$588,368
$45,017
1 The 2017 reported financial data was adjusted to reflect an immaterial computational error that resulted in an understatement of operating revenue,
net income, and earnings per share.
Some 2019 highlights for our stockholders:
› We made significant progress on our effort
to get legislative relief from unreasonable
wildfire liability, as indicated by inclusion of
the issue in the Final Report of the Commission
on Catastrophic Wildfire and Cost Recovery.
› We invested $273.8 million in water system
infrastructure.
› We signed purchase agreements that will
increase our customer count by 4.5%.
In 2020, we will continue to focus on what
matters, while also paying close attention
to regulatory affairs, risk management,
and ESG reporting.
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regulatory
affairs
risk
management
As this report goes to press, we await a decision from the California Public Utilities Commission (Commission) on our
2018 General Rate Case filing. Fortunately, we are allowed to track the differences between current and yet-to-be-
approved rates and capture these differences back to January 1, 2020, when new rates are eventually approved.
We will participate in the process until a decision is received while we prepare our 2021 filing. We will be closely
watching to see how the Commission’s focus on wildfire safety and the PG&E bankruptcy affects the schedule for
water utility proceedings going forward.
In 2020, under the oversight of the Board of Directors’ new Enterprise Risk Management, Safety, and Security Com-
mittee, we will update our Enterprise Risk Management plans to identify and address top risks. Of course, climate
change and wildfire risks are top of mind, and we will complete a study to better understand how climate change
could affect water resource sustainability in each of our service areas. This climate change study will build on a
study completed in 2016 and inform our 20-year Urban Water Management and 30-year Water Supply
and Facilities Plans. We will also continue to focus on our wildfire preparedness program, which includes vegetation
management, back-up power generation, fire hydrant maintenance, and training, while seeking legislative relief
from liability for damages caused by wildfires we didn’t start.
esg priorities
and reporting
In addition to the new Corporate Citizenship Report available for download at www.calwatergroup.com/citizenre-
port, we are conducting a materiality assessment in 2020 in order to establish our top ESG priorities and determine
the most appropriate reporting framework for our business and our stakeholders going forward.
changes on
our board
Finally, before we close, we would like to welcome Patricia Wagner and Scott Morris to our Board; we are so
pleased to have them join us. And it is with great sadness that we report the unexpected loss of Director Ed Guiles,
who passed away in June. He was a wonderful friend and colleague, and we miss him dearly.
We thank you for your continued investment in our company and wish you the best in 2020.
MARTIN A. KROPELNICKI
President and Chief Executive Officer
PETER C. NELSON
Chairman of the Board
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cwt 20-year total
return on investment
$700
$600
$500
$400
$300
$200
$100
$0
On $100-stock purchase on December 31, 1998, with dividends reinvested
= S&P 500 = CWT
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
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eight-year
financial review
Summary of Operations
Operating revenue 1
Operating expenses 1,2
Interest expense, other income and expenses, net 2
Net income 1
Common Share Data
Earnings per share (diluted) 1
Dividend declared
Dividend payout ratio
Book value
Market price at year end
Common shares outstanding at year end (in thousands)
Return on average common stockholders’ equity
Long-term debt interest coverage
Balance Sheet Data
Net utility plant
Total assets
Long-term debt, including current portion
Capitalization ratios:
Common stockholders’ equity
Long-term debt
Other Data
Water production (in million gallons)
Customers at year end, including Hawthorne and Commerce
New customers added
Operating revenue per customer
Utility plant per customer
Employees at year end
2019
2018
2017
2016
2015
2014
2013
2012
Dollars in thousands, except per common share and other data
$714,557
$615,145
$36,296
$63,116
$698,196
$587,656
$44,956
$65,584
$676,113
$569,030
$34,143
$72,940
$609,370
$526,734
$33,961
$48,675
$588,368
$506,803
$36,548
$45,017
$597,499
$508,631
$32,130
$56,738
$584,103
$510,098
$26,751
$47,254
$559,966
$486,123
$25,015
$48,828
$1.31
$0.790
60%
$16.07
$51.56
48,532
8.4%
3.10
$1.36
$0.750
55%
$15.19
$47.66
48,065
9.2%
3.57
$1.52
$0.720
47%
$14.56
$45.35
48,012
10.7%
4.58
$1.01
$0.690
68%
$13.75
$33.90
47,965
7.5%
3.45
$0.94
$0.670
71%
$13.41
$23.27
47,875
7.1%
3.67
$1.19
$0.650
55%
$13.11
$24.61
47,806
9.3%
4.29
$1.02
$0.640
63%
$12.54
$23.07
47,741
8.8%
3.42
$1.17
$0.630
54%
$11.30
$18.35
41,908
10.6%
3.45
$2,406,370
$3,111,308
$808,622
$2,232,723
$2,837,704
$814,938
$2,047,965
$2,744,710
$531,713
$1,859,277
$2,411,745
$557,953
$1,701,768
$2,241,253
$514,045
$1,590,431
$2,182,711
$421,200
$1,515,831
$1,954,741
$428,936
$1,457,056
$1,990,333
$475,659
49.10%
50.90%
47.3%
52.7%
56.8%
43.2%
54.2%
45.8%
55.5%
44.5%
59.80%
40.20%
58.30%
41.70%
49.90%
50.10%
104,735
520,600
3,100
$1,373
$6,820
1,207
107,589
517,500
3,200
$1,349
$6,240
1,184
104,986
514,300
2,800
$1,315
$5,775
1,176
99,096
511,500
2,500
$1,191
$5,312
1,163
98,899
509,000
2,900
$1,156
$4,925
1,155
118,282
506,100
3,200
$1,181
$4,628
1,105
126,363
502,900
2,200
$1,161
$4,401
1,125
125,892
500,700
1,200
$1,118
$4,187
1,132
1 The 2017 reported financial data was adjusted to reflect an immaterial computational error that resulted
in an understatement of operating revenue, operating expenses, net income, and earnings per share.
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communities and
customer connections
hawaii
Serving the communities of Ka`anapali,
Pukalani, Waikoloa, North Kona Coast,
and Kohala Coast on the islands of Maui
and Hawaii
new mexico
Serving the communities of Meadow Lake,
Cypress Gardens, Rio Communities, Rio Del Oro,
Elephant Butte, Sandia Knolls, Indian Hills,
Woodland Hills, Squaw Valley, and Cedar Crest
in the counties of Sierra, Valencia, Torrance,
and Bernalillo
washington
Serving more than 425 neighborhoods and
small communities in the counties of Clallam,
Jefferson, Kitsap, Mason, Pierce, King, San Juan,
and Thurston
2019
2018
5,000
4,800
8,300
8,200
17,700
17,600
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communities and
customer connections
california
Bakersfield
Bay Area Region
South San Francisco, Colma, Broadmoor, San Mateo, San Carlos, Lucerne,
Duncans Mills, Guerneville, Dillon Beach, Noel Heights, and portions of Santa Rosa
Bear Gulch
Atherton, Woodside, Portola Valley, and a portion of Menlo Park
Chico
Hamilton City
Dixon
Dominguez
Carson and portions of Compton, Harbor City, Long Beach, Los Angeles County, and Torrance
East Los Angeles
Portions of Montebello, Commerce, Monterey Park, and Vernon
Hawthorne and Commerce
(Operation and maintenance agreements)
Hermosa-Redondo
Hermosa Beach, Redondo Beach, and a portion of Torrance
Kern River Valley
Bodfish, Kernville, Lakeland, Mountain Shadows, Onyx,
Squirrel Valley, South Lake, and Wofford Heights
Los Angeles County Region
Palos Verdes Estates, Rancho Palos Verdes, Rolling Hills, Rolling Hills Estates,
Fremont Valley, Lake Hughes, Lancaster, and Leona Valley
2019
2018
489,600
486,900
72,700
55,900
71,900
55,800
18,900
18,900
30,500
30,100
3,000
34,200
3,000
34,200
26,800
26,800
7,600
7,600
27,100
27,000
4,000
3,900
25,700
25,600
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california
Livermore
Los Altos
Portions of Cupertino, Los Altos Hills, Mountain View, and Sunnyvale
Marysville
Monterey Region
Salinas and King City
Oroville
Selma
Stockton
Visalia
Westlake
Westlake Village and a portion of Thousand Oaks
Willows
2019
2018
489,600
486,900
18,900
19,000
3,800
31,500
3,600
6,500
44,400
46,000
7,100
18,800
19,000
3,800
31,400
3,600
6,500
44,200
45,300
7,100
2,400
2,400
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board of
directors
Gregory E. Aliff
Former Vice Chairman and
Senior Partner of U.S. Energy &
Resources, Deloitte LLP
Director since 2015. Chair of the Audit
Committee. Member of the Enterprise
Risk Management, Safety, and Security
Committee.
Terry P. Bayer
Former Chief Operating Officer,
Molina Healthcare Inc.
Director since 2014. Chair of the Finance
and Capital Investment Committee.
Member of the Audit Committee and
the Organization and Compensation
Committee.
Shelly M. Esque
Former Vice President and Global
Director of Corporate Affairs,
Intel Corporation
Director since 2018. Member of the
Enterprise Risk Management, Safety, and
Security Committee and the Nominating
and Corporate Governance Committee.
Martin A. Kropelnicki
President and Chief Executive
Officer of California Water
Service Group
Director since 2013.
Thomas M. Krummel, M.D.
Emile Homan Professor and
Chair Emeritus, Surgery
Department, Stanford University
School of Medicine
Director since 2010. Chair of the
Organization and Compensation
Committee. Member of the Nominating
and Corporate Governance Committee.
Richard P. Magnuson
Private Venture Capital Investor
and Lead Director of California
Water Service Group
Director since 1996. Chair of the
Nominating and Corporate Governance
Committee. Member of the Audit
Committee and the Finance and Capital
Investment Committee.
Scott L. Morris
Chairman, Avista Corporation
Director since 2019. Member of the
Enterprise Risk Management, Safety,
and Security Committee and the
Organization and Compensation
Committee.
Peter C. Nelson
Chairman of the Board of
California Water Service Group
Director since 1996.
Carol M. Pottenger
Principal and Owner of CMP
Global, LLC, and Retired U.S.
Navy Vice Admiral
Director since 2017. Vice Chair of the
Enterprise Risk Management, Safety,
and Security Committee. Member of
the Finance and Capital Investment
Committee and the Nominating and
Corporate Governance Committee.
Lester A. Snow
Former Director of the
California Department of
Water Resources
Director since 2011. Chair of the Enterprise
Risk Management, Safety, and Security
Committee. Member of the Finance and
Capital Investment Committee and the
Organization and Compensation Committee.
Patricia K. Wagner
Former Group President, U.S.
Utilities, Sempra Energy
Director since 2019. Member of the Audit
Committee and the Nominating and
Corporate Governance Committee.
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officers
Michael B. Luu
Chief Information Officer and
Vice President, Customer Service
Shannon C. Dean
Vice President,
Corporate Communications
and Community Affairs
David B. Healey
Vice President and
Corporate Controller
Michael S. Mares
Vice President,
California Operations
Lynne P. McGhee
Vice President,
General Counsel
Martin A. Kropelnicki
President and
Chief Executive Officer
Michelle R. Mortensen
Corporate Secretary
Elissa Y. Ouyang
Chief Procurement and
Lead Continuous
Improvement Officer
Gerald A. Simon
Vice President, Chief Safety,
Security, and Emergency
Preparedness Officer
Thomas F. Smegal, III
Vice President, Chief Financial
Officer and Treasurer
Paul G. Townsley
Vice President, Corporate
Development and Chief
Regulatory Officer
Robert J. Kuta
Vice President, Engineering
and Chief Water Quality and
Environmental Compliance Officer
Greg A. Milleman
Vice President, California Rates
Ronald D. Webb
Vice President,
Human Resources
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information
computershare
investor services
462 South 4th Street, Suite 1600
Louisville, Kentucky 40202
to transfer stock
A change of ownership of shares (such as when stock
is sold or gifted or when owners are deleted from or
added to stock certificates) requires a transfer of stock.
To transfer stock, the owner must complete the assign-
ment on the back of the certificate and sign it exactly as
his or her name appears on the front. This signature
must be guaranteed by an eligible guarantor institution
(banks, stockbrokers, savings and loan associations, and
credit unions with membership in approved signature
medallion programs) pursuant to SEC Rule 17Ad-15. A
notary’s acknowledgment is not acceptable. This certifi-
cate should then be sent to Computershare Investor
Services (Computershare) by registered or certified mail
with complete transfer instructions. Alternatively, the
Direct Registration System can be utilized, which allows
electronic share transactions between your broker or
dealer and Computershare.
bond registrar
U.S. Bank Trust, N.A.
One California Street
San Francisco, California 94111
415.273.4580
annual meeting
The Annual Meeting of Stockholders will be held
on Wednesday, May 27, 2020, at 9:30 a.m. at the
Company’s Executive Office, located at 1720 North
First Street in San Jose, California. Details of the
business to be transacted during the meeting will
be contained in the proxy material, which will be
mailed to stockholders on or about April 15, 2020.
anticipated dividend
dates for 2020
Quarter Declaration Record Date
Payment Date
First
January 29
February 10
February 21
Second
April 29
May 11
May 22
Third
July 29
August 10
August 21
Fourth
October 28
November 9
November 20
annual report for
2019 on form 10-k
A copy of the Company’s annual report for 2019 filed with
the Securities and Exchange Commission (SEC) on Form
10-K is available and can be obtained by any stockholder
at no charge upon written request to the address below.
The Company’s filings with the SEC can be viewed via the
link to the SEC’s EDGAR system on the Company’s website.
executive office and
stockholder information
California Water Service Group
Attn: Stockholder Relations
1720 North First Street
San Jose, California 95112-4508
408.367.8200 or 800.750.8200
www.calwatergroup.com
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™
1720 North First Street, San Jose, California 95112-4508
408.367.8200 www.calwatergroup.com NYSE: CWT
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