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Camden National Corporation

cac · NASDAQ Financial Services
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Ticker cac
Exchange NASDAQ
Sector Financial Services
Industry Banks - Regional
Employees 586
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FY2018 Annual Report · Camden National Corporation
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2018 Annual Report

Growing. 

Delivering. 

 Thriving.

ABOUT US

Awards and Recognition

634 

Employees 

$4.3B 

Assets 

$1.2B 

Assets Under
Management 

 60 

Banking 
Centers 

 71 

ATMs 

 3 

Loan  
Offices 

24/7 

Live Phone  
Support

2018 Model Bank 
for Risk Management

2018 Greenwich  
Customer Experience (CX) 
Leader in U.S. Retail Banking

FAME Lender at Work 
for Maine Award 
(for 9 years)

Our Core Values

• Honesty and integrity above all else 

• Trust built on fairness 

• Service that creates remarkable experiences

• Responsibility to use our resources for the greater good

• Excellence through hard work and lifelong learning

 
 
 
 
 
 
 
Camden National  
Corporation is the  
largest publicly traded  
bank holding company  
in northern New England.

2018 Highlights 

$53.1 million
Record earnings

$494 million
Record mortgage  
originations

$466 million
Commercial loan  
volume

22%
Increase in dividends 
to shareholders

Dear Fellow Shareholders:

Camden National Corporation’s commitment to being a full-service community 
bank forms the core of our strong foundation. Through effective, forward-
looking strategies that embrace economic and social change, we’re enhancing 
our financial performance for shareholders and ensuring we make a positive 
impact on our customers and communities. We’ve built our success upon four 
key elements: resilient financial positioning, talented and dedicated employees, 
strategic fintech partnerships and strong, effective leadership.

We addressed rising interest rates and economic headwinds from a position of 
strength in 2018 as we continued to focus on asset quality. Alongside steady 
growth in our loan portfolio, non-performing assets were only 34 basis points of 
our total assets as of December 31, 2018, and net charge-offs amounted to only  
1 basis point of our average total loans.

Our balance sheet is supported by a series of strategic deposit growth programs 
that we implemented over the past several years, including the expansion of 
our banking center franchise. We made branch acquisitions in 2012 and grew 
our footprint by acquiring The Bank of Maine in 2015. We continue to optimize 
our funding position through additional investments in corporate treasury 
management and retail sales. Deposits grew 15% in 2018, reducing our reliance 
on higher-cost borrowings to fund 9% loan growth in 2018. Our strong deposit 
gathering capabilities have helped manage our interest rate risk exposure and 
will prove beneficial for 2019.

The success of our strategic investments and focus on our balance sheet 
positioning the past several years led to record earnings for the Company in 
2018. Net income for 2018 was $53.1 million, and diluted earnings per share was 
$3.39. Delivering shareholder value through growth continues to be top of mind 
for us. For 2018, we were pleased to report a return on average equity of 12.92% 
and a 22% increase in dividends paid to shareholders over last year. 

Behind our financial achievements lies a combination of in-house talent and 
expertise, enhanced by strategic fintech partnerships and supported by robust 
risk practices. Our teams collaborate across business lines as we evolve along 
with the rapid changes in our industry and society. We rely on strong, ethical 
governance and a commitment to our core values to ensure these changes drive 
technological advances without sacrificing the superior service our customers 
expect from their community bank.

We continue to make critical investments in areas from digital resources to 
human capital as we strive to meet our constituents’ needs today and into the 
future. We deeply appreciate the loyalty and dedication of our shareholders, 
employees, customers and communities.

Sincerely, 

Lawrence “Larry” J. Sterrs 
Chair, Board of Directors  

Gregory A. Dufour
President and Chief Executive Officer

 
 
 
 
 
 
 
 
 
 
 
 
TECHNOLOGY

We’re leveraging fintech partnerships and expertise. 

Strategic enhancements to our online banking capabilities allow us to meet 
rapidly evolving customer expectations in today’s digital world while delivering 
on our commitment to superior, local service. In 2018, we launched several new 
digital products that empower customers to bank anywhere, at any time: 

• Pay Up – our quick, secure person-to-person payment feature 

• TreasuryLinkTM – our streamlined business banking tool for better, safer  
   cash management 

• BusinessTouchTM – our online loan application system with instant  
   approval for faster, easier small business borrowing 

This year, we also recorded an increased adoption of our existing digital  
tools, underscoring the importance of our ongoing investments in these 
resources. For example, in 2018, over half of home purchase and refinance 
applications were submitted through MortgageTouch®, our easy-to-use online 
platform for consumer borrowers. This represents a 28% increase in utilization 
over the previous year. Building strong collaborations with fintech partners 
plays a key role in our ability to deliver an enhanced experience for customers 
while prioritizing information security and protection.

Active Digital  
Banking Users  

Mobile  
Deposits

Person-to-Person 
Payments  
(launched in 2018)

9
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Camden National Bank’s BusinessTouch instant approval was fast, and 
closing was even faster! We will be using the new line of credit to help 
expand our business with services for adults with disabilities.

Laura Catevenis, Owner 
Black Bear Support Services

Banking on-the-go 

• Log in with your fingerprint or  
   facial recognition 
• View account balances
• Transfer money
• Deposit checks
• Pay bills 
• Pay a friend with Pay Up 
• View electronic statements  
   and notices 
• Open accounts 
• Set up alerts 
• Stop payments
• Manage your finances
• Text banking
• Live chat for support 

 
 
 
 
 
 
 
 
 
 
 
 
 
We’re committed to delivering best-in-class service.  

CUSTOMERS

Our strong digital solutions help customers conduct day-to-day 
transactions, so that our banking centers can focus on relationship 
building and advisory services. We assist customers by phone 24/7 and 
deliver meaningful in-person experiences through our robust network 
of 60 banking centers. In 2018, we expanded our Camden National 
Wealth Management team to deepen our capabilities and provide an 
even broader range of solutions that help clients achieve their lifetime 
financial goals. 

We also continue to make strategic investments in our physical 
footprint in order to provide a seamless experience whether customers 
choose to log in, call in or walk in for guidance. We recently held the 
grand opening of our new high-tech, high-touch banking center in the 
Bill & Joan Alfond Main Street Commons in Waterville, Maine. Our move 
into this brand-new space is part of a larger collaboration led by the 
City of Waterville and Colby College to revitalize downtown. We were 
proud to play an integral role in this community improvement, which 
also greatly benefits our customers and employees.

We’re here for our customers.

After-hours:
18%
Increase in total calls 
outside of regular  
business hours to our 
Customer Care Team

In-person:
2,980,000+
Total teller
transactions

All communication:
9%
Increase in total outreach 
to our Customer Care 
Team (by phone, live chat 
and email)

By ATM:
1,370,000+
Total ATM  
transactions

And we’re listening. 

CamdenCircle, our customer experience program, inspires us to collect, 
process and act on feedback to ensure we’re continuously innovating 
and meeting our customers’ needs. In 2018, we recorded:

780+ 
Customer ideas and comments   

200+
Employee ideas and comments

The new open-concept banking 
center in Waterville allows for the 
perfect blend of technology and 
in-person guidance to help our 
customers make sound financial 
decisions, improving their 
lives and our communities. 

Gregory A. Dufour, President & CEO

In November 2018, we held the grand opening of our new  
high-tech, high-touch banking center in Waterville, ME. 

 
 
 
 
 
COMMUNITY

We’re a vital part of every community we serve. 

We demonstrate our commitment to helping communities thrive through direct 
donations, foundation grants and employee volunteerism. We view community 
giving as the foundation of our responsible growth, and we’re grateful for the 
impact nonprofits have on the communities where we live, work and serve 
customers.

Our employees commit an 
impressive amount of time, 
talent and passion to help 
nonprofits in their  
communities.

1 in 5
Employees serve 
on nonprofit boards 

17,000+
Employee
volunteer hours  
recorded in 2018

Hope@Home

For every new home we 
finance, we also donate 
$100 to a homeless shelter 
in the homeowner’s 
community. Since 2015, 
we’ve given more than 
$350,000 in unrestricted 
funding to shelters in Maine, 
Massachusetts and New 
Hampshire.

Leaders & Luminaries 

In 2018, we presented six 
of Maine’s top nonprofit 
board members with awards 
and grants recognizing 
their outstanding passion, 
innovation and  
resourcefulness in board 
service. Since 2011, we’ve 
awarded 37 directors with a 
total of $130,000 donated to 
their respective organizations.

Employees volunteer for Hospitality House in Rockport, ME

Photo by Amy Wilton

2018 Leaders & Luminaries award winners

Camden National Bank’s ongoing financial support of unrestricted 
funds is one of the largest of its kind. When we receive these funds, 
we’re able to shift funding to critical or unfunded areas, and the  
impact is immediately felt throughout the organization.

Bob Dawber, Executive Director 
York County Shelter Programs

  
 
 
We’re attracting, developing and retaining top talent.

EMPLOYEES

Our employees continue to be our greatest asset, and we’re 
committed to engaging and empowering individuals at every level of 
our organization. At our annual Stakeholder Appreciation Event, we 
recognized 15 outstanding employees for their accomplishments and 
commitment to our four constituent groups: customers, communities, 
shareholders and employees. 

Throughout the year, we also presented Circle of 
Excellence Awards to our top performing leaders in Retail 
Banking, Commercial Banking and Wealth Management. 
These individuals led the way in building trusted 
relationships by focusing on the unique needs of their 
customers and clients.

Professional Growth 

Education and development are key components of our employee 
growth and retention strategy. In addition to internal programs, such 
as our Horizons 100 and 200 leadership development courses, we 
also offer our employees external opportunities, including tuition 
reimbursement for professional certifications and ongoing education. 

2018 Horizons 100 leadership program graduates

In 2018, we were proud to launch a new, online 
educational resource for employees called Financial 
Fitness, which teaches best practices for personal 
financial management.

In 2018: 

20,000

Employee training hours
were completed

 240

Employees attended 
our leadership  
conferences

 22

Employees graduated 
from our Horizons 100 
and 200 leadership 
programs 

 1 in 3

Employees completed 
our Financial Fitness 
program

FINANCIAL 
HIGHLIGHTS

During 2018, we  
successfully expanded  
our customer base  
and market presence.  

Deposits grew  
15% 
Loans grew  
9%

We’re proud to report record financial performance. 

Camden National Corporation’s financial performance set records in 2018. Net 
income reached $53.1 million, up 86% over reported net income in 2017 (and up 
24% after adjusting for a $14.3 million income tax charge in 2017 resulting from 
the Tax Cuts and Jobs Act of 2017). Our financial success in 2018 stems from the 
effective implementation of key business strategies over the past several years 
and excellent credit quality across our loan portfolio, complemented by a lower 
corporate income tax rate.

During 2018, we expanded our customer base and market presence. Total 
deposits grew 15%, driven by checking, savings and money market accounts. 
According to the FDIC, Camden National Bank ranked second in deposit market 
share in the state of Maine as of June 30, 2018. Our loan portfolio grew 9% to 
over $3 billion, with a mix of 56% commercial and 44% retail. We generated 58% 
of our loan production in southern Maine, New Hampshire and Massachusetts 
due to our focus on continued expansion in those markets.

Asset quality was excellent throughout 2018. We ended the year with non-
performing assets representing just 0.34% of total assets. Improved asset 
quality metrics and the favorable resolution of two credits reduced our credit 
provision to $847,000, or 0.03% of average loans for the year.

We also shared our financial success with shareholders by increasing the 
dividend rate five cents to $0.30 per share in July 2018. This brought aggregate 
cash dividends to shareholders to $1.15 per share in 2018, a 22% increase over 
2017. At December 31, 2018, Camden National Corporation’s annualized dividend 
yield was 3.34%.

2016

2017

2018

Net Income
($ Millions)

$40.1

$28.5

$53.1

2016

2017

2018

1.04%

0.71%

1.28%

2016

2017

2018

$0.83

$0.94

$1.15

Return on  
Average Assets

Cash Dividends 
Per Share

2016

2017

2018

Total Deposits
($ Billions)

$2.8

$3.0

$3.5

2016

2017

2018

Total Loans
($ Billions)

$2.6

$2.8

$3.0

2016

2017

2018

0.67%

0.50%

0.34%

Non-Performing Assets 
to Total Assets

 
 
Financial Highlights

(Dollars in thousands, except per share data)

2018

2017

2016

Earnings

Total revenues

Operating expenses

Net income

Adjusted net income(1)(2)

Per Share Data

$

158,569

$

153,899

$

152,693

91,945

53,071

53,071

88,510

28,476

42,739

Diluted earnings per share

$

3.39

$

1.82

$

Cash dividends per share

Book value at end of period

Tangible book value at end of period(2)

Closing stock price (at December 31)

1.15

27.95

21.61

35.97

0.94

25.99

19.57

42.13

89,896

40,067

40,630

2.57

0.83

25.30

18.74

44.45

Balance Sheet at Year-End

Assets

$

4,297,435

$

4,065,398

$

3,864,230

Investment securities

926,678

907,642

897,679

Loans and loans held for sale

3,030,625

2,790,542

2,609,400

Deposits

3,464,474

3,000,491

2,828,529

Shareholders’ equity

435,825

403,413

391,547

Financial Ratios

Return on average assets

Adjusted return on average assets(1)(2)

Return on average equity

Net interest margin

Efficiency ratio(2)

Tier I leverage capital ratio

Non-performing assets to total assets

1.28%

1.28%

12.92%

3.16%

57.71%

9.53%

0.34%

0.71%

1.07%

7.00%

3.19%

57.05%

9.07%

0.50%

1.04%

1.06%

10.47%

3.28%

57.53%

8.83%

0.67%

(1) 

 Excludes the $14.3 million income 
tax charge recorded in 2017 upon 
revaluation of deferred tax assets 
and liabilities using the lower 
federal corporate income tax rate of 
21%. 

(2)   This is a non-GAAP measure. Refer 
to “Non-GAAP Financial Measures 
and Reconciliation to GAAP” in the 
Company’s 2018 Annual Report 
on Form 10-K for a reconciliation 
of GAAP to non-GAAP financial 
measures.

For a complete set of Consolidated 
Financial Statements, refer to the 
Company’s 2018 Annual Report on 
Form 10-K.

 
 
 
 
 
 
 
 
 
 
LEADERSHIP

We’re focused on building strategic leadership teams.

We’re proud to share that

40% 
of our Board of  
Directors and 

71% 
of our executive team  
are women, reflecting  
our commitment to  
gender diversity.

In 2018, we welcomed Robin A. Sawyer and Marie J. McCarthy to the Board 
of Directors of Camden National Corporation and Camden National Bank, 
bringing on new skills and areas of expertise to complement our other 
talented board members.

•  Robin A. Sawyer is a certified public accountant. Previously, she served 
as Vice President of Corporate Finance and Corporate Controller at 
WEX Inc. in South Portland, Maine. Bringing an extensive knowledge of 
the southern Maine market, as well as global experience and financial 
expertise, Robin chairs the Capital Committee and serves on the 
Compensation Committee for Camden National Corporation. 

•  Marie J. McCarthy currently serves as Chief People and Operations 

Officer for L.L.Bean in Freeport, Maine, where she’s worked since 1993. 
Marie is a highly experienced Maine business leader who brings strategic 
and operational expertise in a wide variety of areas, including human 
resources. Marie serves on the Technology Committee for Camden 
National Corporation.

At the end of 2018, David Ott, a director of Camden National Corporation 
and Camden National Bank, retired from the board. A seasoned banking 
executive, David joined us in 2015 as a result of the acquisition of SBM 
Financial, Inc., the parent company of The Bank of Maine. We are grateful for 
his expertise and many contributions to our organization.

Camden National Corporation 
Board of Directors
Pictured from left to right (back row):  
Craig N. Denekas, Lawrence J. Sterrs (Chair), S. Catherine 
Longley, David J. Ott, Robin A. Sawyer, Carl J. Soderberg, 
Ann W. Bresnahan, David C. Flanagan, Gregory A. Dufour; 
(front row): Marie J. McCarthy, James H. Page, Ph.D.

Camden National Bank  
Board of Directors
Pictured from left to right (back row):  
James L. Markos, Jr., David C. Flanagan, Marie J. McCarthy, 
Lawrence J. Sterrs (Chair), Ann W. Bresnahan, Carl J. 
Soderberg, Gregory A. Dufour, Robert D. Merrill;  
(front row): David J. Ott, Robin A. Sawyer, William P. Dubord

 
Common Stock
Camden National Corporation’s common stock is listed on the  
NASDAQ Global Select Market and is traded under the symbol CAC.

Annual Meeting
Tuesday, April 30, 2019, 3:00 PM local time
Point Lookout Conference Center, The Summit
67 Atlantic Highway, Northport, ME 04849

Shareholder Services
Camden National Corporation’s shareholder services are provided  
by American Stock Transfer & Trust Company, LLC (AST). 
Shareholders may contact AST through one of the following  
methods: 

ONLINE
 Registered shareholders can view their account information by 
logging into AST’s website, www.astfinancial.com. This website 
provides instructions on how to gain access to shareholder 
account information, perform certain transactions, request  
forms or participate in the Investors Choice Dividend 
Reinvestment & Direct Stock Purchase and Sale Plan. 
Shareholders may also email our transfer agent at  
help@astfinancial.com.

TELEPHONE
 Shareholders may call AST’s toll-free number (800) 937-5449  
for assistance.

  WRITTEN CORRESPONDENCE

 Shareholders should mail written account inquiries or other requests 
for assistance regarding stock ownership to:

Camden National Corporation 
c/o American Stock Transfer & Trust Co., LLC 
Operations Center 
6201 15th Avenue 
Brooklyn, NY 11219

Dividend Reinvestment, Stock Purchase and Sale
Camden National Corporation is pleased to offer the Investors Choice Dividend 
Reinvestment & Direct Stock Purchase and Sale Plan (Plan), a voluntary plan 
administered by AST. Under the Plan, shareholders may reinvest dividends, 
purchase additional shares, sell all or part of shares owned or deposit their 
Camden National Corporation stock certificates for safekeeping or sale.  
For more information, call (800) 937-5449 or visit AST’s website at  
www.astfinancial.com. 

Financial Publications Available at No Charge
Additional copies of Camden National Corporation’s Annual Report on  
Form 10-K, quarterly reports and other corporate publications are available,  
without charge, at CamdenNational.com or upon request by emailing 
IR@CamdenNational.com, calling (800) 860-8821 or by writing to:

 Camden National Corporation
Attn: Investor Relations
P.O. Box 310, Camden, ME 04843-0310

Media Inquiries
Media representatives seeking general information should contact:

Renée Smyth, Chief Experience & Marketing Officer
(207) 518-5607, rsmyth@CamdenNational.com

Analyst Coverage
The following analysts published research about Camden National Corporation 
in 2018:

Keefe, Bruyette & Woods, Inc.
Piper Jaffray

CORPORATE 
INFORMATION

Executive Management
Pictured from left to right (back row): 
Joanne T. Campbell, Deborah 
A. Jordan, CPA, Gregory A. Dufour, 
Timothy P. Nightingale, Jennifer L. 
Mirabile, CFP®, CWS®; (front row): 
Heather D. Robinson, Patricia A. Rose, 
Renée D. Smyth

We continue to make critical 
investments in areas from  
digital resources to human 
capital as we strive to meet 
our constituents’ needs today 
and into the future. We deeply 
appreciate the loyalty and 
dedication of our shareholders, 
employees, customers and 
communities. 

Lawrence “Larry” J. Sterrs
Chair, Board of Directors

 Member FDIC | Equal Housing Lender

 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
Greenville

Dover-Foxcroft

Milo

Bingham

Corinth

Old Town

Madison

Newport

Hermon

Hampden

Bangor (2)
Brewer

Waterville (2)

Oakland

Bucksport

Ellsworth (2)

Belfast (2)

Blue Hill

Manchester

Winthrop

Hallowell

Richmond

Camden (2)

Augusta (4)
Randolph

Union

Gardiner

Rockland

Waldoboro Thomaston
Damariscotta

Wiscasset

Bath

Boothbay Harbor

Castine

Bar Harbor

Stonington

Vinalhaven

Calais

Machias

Milbridge

Jonesport

Camden National Bank

Camden National Wealth Management  

Lewiston
Auburn

Topsham
Brunswick (2)

Falmouth

Portland

Saco

Kennebunk

York

Manchester

Portsmouth

Braintree