Citizens Financial Group
Annual Report 2022

Plain-text annual report

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2022 ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Transition Period From (Not Applicable) Commission File Number 001-36636 (Exact name of the registrant as specified in its charter) Delaware (State or Other Jurisdiction of Incorporation or Organization) 05-0412693 (I.R.S. Employer Identification Number) One Citizens Plaza, Providence, RI 02903 (Address of principal executive offices, including zip code) (203) 900-6715 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of each class ( ) Trading symbol(s) g y g Name of each exchange on which registered g Common stock, $0.01 par value per share Depositary Shares, each representing a 1/40th interest in a share of 6.350% Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E CFG CFG PrD CFG PrE New York Stock Exchange New York Stock Exchange New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. ☑ Yes ☐ No Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. ☐ Yes ☑ No Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. ☑ Yes ☐ No Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). ☑ Yes ☐ No Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act: Large accelerated filer Non-accelerated filer ☑ ☐ Accelerated filer Smaller reporting company Emerging growth company ☐ ☐ ☐ If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☑ If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrant included in the filing reflect the correction of an error to previously issued financial statements. ☐ Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-based compensation received by any of the registrant’s executive officers during the relevant recovery period pursuant to §240.10D-1(b). ☐ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☑ No The aggregate market value of voting stock held by non-affiliates of the registrant was $17,591,222,864 (based on the June 30, 2022 closing price of Citizens Financial Group, Inc. common shares of $35.69 as reported on the New York Stock Exchange). There were 484,106,460 shares of the registrant’s common stock ($0.01 par value) outstanding on January 31, 2023. Portions of Citizens Financial Group, Inc.’s proxy statement to be filed with the United States Securities and Exchange Commission in connection with Citizens Financial Group, Inc.’s 2023 annual meeting of stockholders (the “Proxy Statement”) are incorporated by reference into Part III hereof. Such Proxy Statement will be filed within 120 days of Citizens Financial Group, Inc.’s fiscal year ended December 31, 2022. Documents incorporated by reference Table of Contents y Glossary of Acronyms and Terms g Forward-looking Statements ............................................................................................................................................... ....................................................................................................................................................... y Part I. Business .................................................................................................................................................................... Item 1. Item 1A. Risk Factors.............................................................................................................................................................. Item 1B. Unresolved Staff Comments................................................................................................................................. ................................................................................................................................................................. Item 2. g ................................................................................................................................................... Item 3. ......................................................................................................................................... Item 4. Mine Safety Disclosures Properties Legal Proceedings p g y Part II. g y q Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of ....................................................................................................................................................................... Equity Securities Item 6. Reserved ................................................................................................................................................................... .................. Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations p ...................................................................... Item 7A. Quantitative and Qualitative Disclosures about Market Risk .............................................................................................. Item 8. Q Financial Statements and Supplementary Data pp y, Q q y y g p Consolidated Balance Sheets ................................................................................................................................. .............................................................................................................. Consolidated Statements of Operations ....................................................................................... Consolidated Statements of Comprehensive Income y ...................................................................... Consolidated Statements of Changes in Stockholders’ Equity Consolidated Statements of Cash Flows.............................................................................................................. Notes to Consolidated Financial Statements ..................................................................................................... ............... Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures ...................................................................................................................................... Item 9B. Other Information .................................................................................................................................................. ...................................................... Item 9C. Disclosure Regarding Foreign Jurisdictions that Prevent Inspections p g q p g g g g g g Part III. , Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder y Matters......................................................................................................................................................................................... ....................................... Item 13. Certain Relationships and Related Transactions, and Director Independence ........................................................................................................... Item 14. Principal Accountant Fees and Services ........................................................................... ...................................................................................................................................... p p p p p p g , Part IV. Item 15. Exhibits and Financial Statement Schedules................................................................................................... Item 16. Form 10-K Summaryy .............................................................................................................................................. Signatures g ........................................................................................................................................................................................ Pageg 2 5 6 20 35 35 35 35 35 37 38 78 79 86 87 88 89 90 92 153 154 154 154 155 155 155 155 156 156 159 160 Citizens Financial Group, Inc. | 1 GLOSSARY OF ACRONYMS AND TERMS The following is a list of common acronyms and terms we regularly use in our financial reporting: AACL ACL AFS ALLL ALM AOCI ARRC ASU Adjusted Allowance for Credit Losses Allowance for Credit Losses: Allowance for Loan and Lease Losses plus Allowance for Unfunded Lending Commitments Available for Sale Allowance for Loan and Lease Losses Asset and Liability Management Accumulated Other Comprehensive Income (Loss) Alternative Reference Rates Committee Accounting Standards Update ATM Bank Holding Company Act BHC Board or Board of Directors bps Automated Teller Machine The Bank Holding Company Act of 1956 Bank Holding Company The Board of Directors of Citizens Financial Group, Inc. Basis Points Capital Plan Rule CARES Act Federal Reserve Regulation Y Capital Plan Rule Coronavirus Aid, Relief, and Economic Security Act CBNA CCAR CCB CCMI CECL CET1 CEO CET1 capital ratio CFPB CFTC Citizens, CFG, the Company, we, us, or our CLO CLTV CMO COVID CRA CRE DE&I DH Capital DIF Dodd-Frank Act EAD EPS ERISA ESG ESPP Citizens Bank, National Association Comprehensive Capital Analysis and Review Capital Conservation Buffer Citizens Capital Markets, Inc. Current Expected Credit Losses (ASU 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments) Common Equity Tier 1 Chief Executive Officer Common Equity Tier 1 capital divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach Consumer Financial Protection Bureau Commodity Futures Trading Commission Citizens Financial Group, Inc. and its Subsidiaries Collateralized Loan Obligation Combined Loan-to-Value Collateralized Mortgage Obligation Coronavirus Disease Community Reinvestment Act Commercial Real Estate Diversity, Equity and Inclusion DH Capital, LLC Deposit Insurance Fund The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 Exposure at Default Earnings Per Share Employee Retirement Income Security Act of 1974 Environmental, Social, and Governance Employee Stock Purchase Program Citizens Financial Group, Inc. | 2 EVE Exchange Act Economic Value of Equity The Securities Exchange Act of 1934, as amended Fannie Mae (FNMA) Federal National Mortgage Association FASB FCA FDIA FDIC Federal Banking Regulators FFIEC FHA FHC FHLB FICO FINRA Financial Accounting Standards Board Financial Conduct Authority Federal Deposit Insurance Act Federal Deposit Insurance Corporation Board of Governors of the Federal Reserve System, Federal Deposit Insurance Corporation and Office of the Comptroller of the Currency Federal Financial Institutions Examination Council Federal Housing Administration Financial Holding Company Federal Home Loan Bank Fair Isaac Corporation (credit rating) Financial Industry Regulation Authority FRB or Federal Reserve Freddie Mac (FHLMC) Board of Governors of the Federal Reserve System and, as applicable, Federal Reserve Bank(s) Federal Home Loan Mortgage Corporation FTE FTP GAAP GDP Fully Taxable Equivalent Funds Transfer Pricing Accounting Principles Generally Accepted in the United States of America Gross Domestic Product GLBA Ginnie Mae (GNMA) Gramm-Leach-Bliley Act of 1999 Government National Mortgage Association GSE HSBC HSBC transaction HTM ICE Investors JMP Last-of-Layer LHFS LGD LIBOR LIHTC LTV MD&A Mid-Atlantic Midwest Modified AACL Transition Modified CECL Transition MSRs Government Sponsored Entity HSBC Bank U.S.A., N.A. Acquisition of HSBC East Coast branches and national online deposit business Held To Maturity Intercontinental Exchange Investors Bancorp, Inc. and its subsidiaries JMP Group LLC Last-of-layer is a fair value hedge of the interest rate risk of a portfolio of similar prepayable assets whereby the last dollar amount within the portfolio of assets is identified as the hedged item Loans Held for Sale Loss Given Default London Interbank Offered Rate Low Income Housing Tax Credit Loan to Value Management’s Discussion and Analysis of Financial Condition and Results of Operations District of Columbia, Delaware, Maryland, New Jersey, New York, Pennsylvania, Virginia, and West Virginia Illinois, Indiana, Michigan, and Ohio The Day-1 CECL adoption entry booked to ACL plus 25% of subsequent CECL ACL reserve build The Day-1 CECL adoption entry booked to retained earnings plus 25% of subsequent CECL ACL reserve build Mortgage Servicing Rights Citizens Financial Group, Inc. | 3 NCOs New England NM NSFR OCC OCI OFAC Operating Leverage OTC Parent Company PCD PD peers or peer regional banks PPP REIT ROTCE RPA RWA SBA SCB SEC SOFR SVaR Tailoring Rules TBAs TDR Tier 1 capital ratio Tier 1 leverage ratio TOP Total capital ratio USDA VA VaR VIE Net charge-offs Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont Not meaningful Net Stable Funding Ratio Office of the Comptroller of the Currency Other Comprehensive Income (Loss) Office of Foreign Assets Control Period-over-period percent change in total revenue, less the period-over-period percent change in noninterest expense Over the Counter Citizens Financial Group, Inc. (the Parent Company of Citizens Bank, National Association and other subsidiaries) Purchased Credit Deteriorated Probability of Default Comerica, Fifth Third, Huntington, KeyCorp, M&T, PNC, Regions, Truist and U.S. Bancorp The U.S. Small Business Administration’s Paycheck Protection Program Real estate investment trust Return on Average Tangible Common Equity Risk Participation Agreement Risk-Weighted Assets United States Small Business Administration Stress Capital Buffer United States Securities and Exchange Commission Secured Overnight Financing Rate Stressed Value at Risk Rules establishing risk-based categories for determining prudential standards for large U.S. and foreign banking organizations, consistent with the Dodd-Frank Act, as amended by the Economic Growth, Regulatory Relief and Consumer Protection Act To-Be-Announced Mortgage Securities Troubled Debt Restructuring Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by quarterly adjusted average assets as defined under the U.S. Basel III Standardized approach Tapping Our Potential Total capital, which includes Common Equity Tier 1 capital, tier 1 capital and allowance for credit losses and qualifying subordinated debt that qualifies as tier 2 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach United States Department of Agriculture United States Department of Veterans Affairs Value at Risk Variable Interest Entities Citizens Financial Group, Inc. | 4 FORWARD-LOOKING STATEMENTS This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any statement that does not describe historical or current facts is a forward- looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook,” “guidance” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.” Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation: • • • • • • • • • • • • • • Negative economic, business and political conditions, including as a result of the interest rate environment, supply chain disruptions, inflationary pressures and labor shortages, that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits; The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment; Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals, including through the integration of Investors and the HSBC branches; The effects of geopolitical instability, including as a result of Russia’s invasion of Ukraine and the imposition of sanctions on Russia and other actions in response, on economic and market conditions, inflationary pressures and the interest rate environment, commodity price and foreign exchange rate volatility, and heightened cybersecurity risks; Our ability to meet heightened supervisory requirements and expectations; Liabilities and business restrictions resulting from litigation and regulatory investigations; Our capital and liquidity requirements under regulatory capital standards and our ability to generate capital internally or raise capital on favorable terms; The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale; Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets; The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin; Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses; Environmental risks, such as physical or transitional risks associated with climate change, and social and governance risks, that could adversely affect our reputation, operations, business, and customers; A failure in or breach of our operational or security systems or infrastructure, or those of our third-party vendors or other service providers, including as a result of cyber-attacks; and Management’s ability to identify and manage these and other risks. Citizens Financial Group, Inc. | 5 In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, capital impacts of strategic initiatives, market conditions, receipt of required regulatory approvals and other regulatory considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends. More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found under Item 1A “Risk Factors”. ITEM 1. BUSINESS PART I Citizens Financial Group, Inc. is headquartered in Providence, Rhode Island. We offer a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Our products and services are offered through more than 1,100 branches in 14 states and the District of Columbia and 123 retail and commercial non-branch offices, though certain lines of business serve national markets. At December 31, 2022, we had total assets of $226.7 billion, total deposits of $180.7 billion and total stockholders’ equity of $23.7 billion. We are a BHC incorporated under Delaware state law in 1984 and our primary federal regulator is the FRB. CBNA is our banking subsidiary, whose primary federal regulator is the OCC. Business Segments We manage our business through two business segments: Consumer Banking and Commercial Banking. For additional information regarding our business segments see the “Business Operating Segments” section of Item 7 and Note 26 in Item 8. Our activities outside these segments are classified as “Other” and include treasury activities, wholesale funding activities, the securities portfolio, community development assets, and other unallocated assets, liabilities, capital, revenues, provision for credit losses and expenses, including income tax expense. Consumer Banking Segment Consumer Banking serves retail customers and small businesses with annual revenues of up to $25 million, with products and services that include deposit products, mortgage and home equity lending, credit cards, business loans, wealth management and investment services largely across our 14-state traditional banking footprint. We also offer auto, education and point-of-sale finance loans in addition to select digital deposit products nationwide. Consumer Banking operates a multi-channel distribution network with a workforce of approximately 5,780 branch colleagues, approximately 1,100 branches, including 220 in-store locations, and approximately 3,400 ATMs. Our network includes approximately 1,250 specialists covering lending, savings and investment needs as well as a broad range of small business products and services. We serve customers on a national basis through telephone service centers as well as through our online and mobile platforms where we offer customers the convenience of depositing funds, paying bills and transferring money between accounts and from person to person, as well as a host of other everyday transactions. Commercial Banking Segment Commercial Banking primarily serves companies and institutions with annual revenues of over $25 million to more than $3.0 billion and strives to be our clients’ trusted advisor and preferred provider for their banking needs. We offer a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as syndicated loans, corporate finance, mergers and acquisitions, and debt and equity capital markets capabilities. Commercial Banking is structured along business lines and product groups. The business lines, Corporate Banking and Commercial Real Estate, and the product groups, Corporate Finance & Capital Markets, and Treasury Solutions work in teams to understand client needs and provide comprehensive solutions to meet those needs. We acquire new clients through a coordinated approach to the market, leveraging deep industry knowledge in specialized banking groups and a geographic coverage model. Citizens Financial Group, Inc. | 6 Corporate Banking serves middle market commercial and industrial clients with annual gross revenues of $25 million to $500 million, and mid-corporate clients with annual revenues of $500 million to more than $3.0 billion in the United States. In several areas, such as Aerospace, Defense and Government Services, Communications, Transportation and Logistics, Franchise, Human Capital Management, and Gaming we offer a more dedicated and tailored approach to better meet the unique needs of these client segments. Commercial Real Estate provides customized debt capital solutions for middle market operators, institutional developers, investors, and REITs. Commercial Real Estate provides financing for projects primarily in the multi-family, co-op, office, industrial, retail, healthcare and hospitality sectors. Corporate Finance & Capital Markets serves clients through key product groups including Corporate Finance, Capital Markets, and Global Markets. Corporate Finance provides advisory services to middle market and mid-corporate clients, including mergers and acquisitions and capital structure advice. The team works closely with industry-sector specialists within capital markets to advise our clients. Corporate Finance also provides acquisition and follow-on financing for new and recapitalized portfolio companies of key sponsors, with services meeting the unique and time-sensitive needs of private equity firms, management companies and funds, and underwriting and portfolio management expertise for leveraged transactions and relationships. Capital Markets originates, structures and underwrites credit and equity facilities targeting middle market, mid-corporate and private equity sponsors. They focus on offering value-added ideas to optimize their capital structures, including advising on and facilitating mergers and acquisitions, valuations, tender offers, financial restructurings, bond and equity underwriting, asset sales, divestitures and other corporate reorganizations and business combinations. Capital Markets also provides sales and trading across loan, fixed income and equity products, as well as other brokerage services including equity research. Global Markets provides foreign exchange, interest rate and commodities risk management services. The Treasury Solutions product group supports Commercial Banking and certain small business clients with treasury management solutions, including domestic and international products and services related to receivables, payables, information reporting and liquidity management, as well as commercial credit cards and trade finance. Business Strategy Our mission is to help our customers, colleagues and communities reach their potential, and our vision is to become a top-performing bank distinguished by our customer-centric culture, mindset of continuous improvement, and excellent capabilities. We strive to understand customer and client needs, so we can tailor advice and solutions to help make them more successful. Our business strategy is designed to maximize the full potential of our businesses, drive sustainable growth and enhance profitability. Our success rests on our ability to distinguish ourselves as follows: Maintain a high-performing, customer-centric organization: We continually strive to enhance our “customer-first” culture by emphasizing the “voice of the customer” to deliver the best possible banking experience. In addition, we are taking talent management to the next level, with a goal of attracting, developing and retaining great people, while ensuring strong leadership, teamwork, and a sense of empowerment, accountability and urgency. Develop differentiated value propositions to acquire, deepen, and retain core customer segments: Our focus is on select customer segments where we believe we are well positioned to compete. In Consumer Banking, we focus on serving mass affluent and affluent customers, and small businesses customers nationally. In Commercial Banking, we focus on serving customers in the middle market, mid-corporate, and select industry verticals. By developing differentiated and targeted value propositions, building our fee-based businesses and developing innovative solutions, we believe we can attract new customers, deepen relationships with existing customers and deliver an enhanced customer experience. We are integrating recent transactions in the NYC Metro market area and are improving the productivity of those acquired branches and deepening relationships with those customers. Citizens Financial Group, Inc. | 7 Build excellent capabilities designed to help us stand out from competitors: We strive to deliver seamless, multi-channel experiences that allow customers to interact with us when, where and how they choose. We are enhancing capabilities in key areas including consumer lending, wealth, capital markets and payments. We are on a multi-year digital transformation journey across our Consumer and Commercial organizations to digitize end-to-end customer experiences and transform our marketing to drive consumer-direct acquisition in order to satisfy rapidly changing customer preferences. We are accelerating the use of advanced data analytics and artificial intelligence for personalization and to provide timely, insight-driven, tailored advice in order to deliver solutions to consumer and business customers throughout their lifecycles. Operate with financial discipline and a mindset of continuous improvement to self-fund investments: We believe that continued focus on operational efficiency is critical to our future profitability and ability to continue to reinvest to drive future growth. We launched the first Tapping our Potential (“TOP”) initiative in 2014 and have launched additional programs in subsequent years. These programs are designed to transform how we operate and to improve the effectiveness, efficiency, and competitiveness of our franchise. Our TOP 7 program was completed in 2022, and we are launching a TOP 8 program to allow us to continue to self-fund investments. Prudently grow and optimize our balance sheet: We operate with a strong balance sheet with regard to capital and liquidity, coupled with a well-defined and prudent risk appetite. We continue to focus on thoughtfully growing our balance sheet by actively managing capital and resource allocations towards relationships-oriented growth to generate attractive risk-adjusted returns. Our goal is to be good stewards of our resources and continue to rigorously evaluate our execution. Modernize our technology and operational models to improve delivery, organizational agility and speed to market: We are continuing to modernize our technology environment by strengthening our infrastructure and migrating applications to the cloud. We have deployed and scaled an agile operating model to improve our speed- to-market, deliver innovative products and services and strengthen collaboration across teams. We will also continue to actively incubate new innovative ideas and harness external innovation through FinTech partnerships to help deliver differentiated value-added experiences for our customers. Embed risk management within our culture and operations: Given that the quality of our risk management program directly affects our ability to execute our strategy, we continue to work to further strengthen our risk management culture. Moreover, we are committed to continuously enhancing our processes and talent, and to making improvements in the platform including ongoing investments in risk technology and frameworks. These actions are designed to support and enhance our risk management capabilities and regulatory profile. Competition The financial services industry is highly competitive. Our branch footprint is predominantly in the New England, Mid-Atlantic and Midwest regions, though certain lines of business serve national markets. Within these markets we face competition from community banks, super-regional and national financial institutions, credit unions, savings and loan associations, mortgage banking firms, consumer finance companies, securities brokerage firms, insurance companies, money market funds, hedge funds and private equity firms. Some of our larger competitors may make available to their customers a broader array of products, pricing and structure alternatives while some smaller competitors may have more liberal lending policies and processes. Competition among providers of financial products and services continues to increase, with consumers having the opportunity to select from a growing variety of traditional and nontraditional alternatives. The ability of non-banking financial institutions, including FinTech companies, to provide services previously limited to commercial banks has also intensified competition. In Consumer Banking, the industry has become increasingly dependent on and oriented toward technology-driven delivery systems, permitting transactions to be conducted through telephone, online and mobile channels. In addition, technology has lowered barriers to entry and made it possible for non-bank institutions to attract funds and provide lending and other financial products and services. The emergence of digital-only banking models has increased and we expect this trend to continue. Given their lower cost structure, these models are often, on average, able to offer higher rates on deposit products than retail banking institutions with a traditional branch footprint. The primary factors driving competition for loans and deposits are interest rates, fees charged, tailored value propositions to different customer segments, customer service levels, convenience, including branch locations and hours of operation, and the range of products and services offered. Citizens Financial Group, Inc. | 8 In Commercial Banking, there is competition for quality loan originations from traditional banking institutions, particularly large regional banks, as well as commercial finance companies, leasing companies, other non-bank lenders, and institutional investors including collateralized loan obligation managers, hedge funds and private equity firms. Some larger competitors, including certain national banks that compete in our market area, may offer a broader array of products and, due to their asset size, may sometimes be in a position to hold more exposure on their balance sheet. We compete on a number of factors including providing innovative corporate finance solutions, quality of customer service and execution, range of products offered, price and reputation. Human Capital Management We believe that our long-term success depends on our ability to attract, develop, and retain a high- performing workforce. Our goal is to create an environment where colleagues can thrive personally and professionally and can maximize their potential. As of December 31, 2022, Citizens and its subsidiaries had 18,889 full-time equivalent employees, primarily across New England and the Mid-Atlantic. Our Board of Directors and the Compensation and Human Resources Committee are responsible for overseeing our human capital management strategy, with senior management providing regular updates to facilitate that oversight. Leadership, Talent Development, and Talent Acquisition and Mobility Our leaders are the catalysts to achieve the culture we want to foster. During 2022, we conducted a detailed assessment of the current state of our culture and leadership to inform future areas of focus. As we continue to prepare colleagues for the future, we are building capabilities by upskilling and reskilling colleagues to support new ways of working and operating models. We offer programs that include technical and skills-based programs as well as resources aligned with our leadership competencies. To deepen critical skills, we have expanded our learning academies focusing on Innovation, Agile, Next Gen Tech, Banking and Credit, and Data & Analytics. Through our development programs, we aim to equip colleagues with the skills necessary to excel in their current roles and to build competencies that will enable them to be highly valuable contributors in the future. Our culture is one of continuous learning, which we believe is crucial for colleagues to thrive as part of our organization and to feel a sense of accomplishment and purpose. We continue to expand recruiting efforts across the different levels of the organization, with the goal of building a strong pipeline of future leaders. This includes strengthening opportunities for internal mobility within Citizens through rotational programs and our academies, as well as external partnerships to support our ability to hire critical talent in areas such as technology, digital, cyber, marketing and data. Employee Engagement As part of our ongoing efforts to develop a high performing workforce and make Citizens a great place to work and build a career, we have used McKinsey & Company’s Organizational Health Index (“OHI”) since our 2014 initial public offering to understand colleagues’ viewpoints about Citizens on a range of topics. OHI results are used to refine our focus, address gaps, and strengthen efforts to improve our organizational effectiveness and colleague experience. Since our inaugural survey, our overall OHI score has increased nearly 20 points to 77 in 2022 and is now within the first quartile of McKinsey’s global benchmarks. The results of our OHI surveys have been instrumental in helping management prioritize areas of change that are most important to colleagues. In 2023, we are transitioning to a new listening platform, which will include a colleague survey tool aimed at providing additional insights as we continue to evolve our strategy and culture. Diversity, Equity and Inclusion We foster a culture where all stakeholders feel respected, valued, and heard. Our DE&I strategy is focused on creating an environment of inclusion and belonging, building a more diverse workforce and evaluating the effectiveness of our initiatives. We are committed to increasing the representation of women and people of color, particularly in leadership roles. To that end, we have continued to develop strong partnerships with business and community organizations to help identify qualified diverse candidates for roles within every segment of our organization. In addition, through our diverse hiring commitment, we aim to have at least 50% of candidates interviewed for mid- to-senior openings be women or people of color. Internal diversity scorecards are used to measure our progress across multiple DE&I metrics. As of December 31, 2022, approximately 58% of our colleagues were women and approximately 32% were people of color. In addition, approximately 31% of the members of our Board of Directors are women and approximately 15% are people of color. More detail regarding our workforce demographics can be found on our website and in our Corporate Responsibility Report. Citizens Financial Group, Inc. | 9 Development programs are designed to build a strong pipeline of diverse emerging talent internally. Development efforts have been effective in increasing the number of women and people of color considered “ready now” succession candidates. We also partner with external organizations to offer additional resources for reskilling and upskilling diverse colleagues. We also offer education programs focused on embedding inclusive behaviors in our culture to all colleagues. We require all colleagues to attend inclusion training and there is additional targeted inclusion training specifically for colleagues in manager roles. We use various resources to understand what drives a sense of inclusion and belonging and to identify what actions will be effective in attracting and retaining diverse colleagues. Analytics are used to help prioritize initiatives, including answers to OHI survey items, which we segment by various colleague populations to provide additional insights. In addition, we have seven business resource groups (“BRGs”), which are an extension of the business and are integral to identifying and formulating solutions to DE&I issues that are most important to customers, colleagues, and the community. Citizens BRGs include Citizens WIN (Women’s Impact Network), Citizens Elev8 (Rising Professionals), Prism (Multicultural), Citizens Pride (LGBTQ+), Citizens Veterans, and Citizens Awake (Disability Awareness). In 2023, we launched an additional BRG, Caring for Citizens (Caregivers). Each BRG is sponsored by a member of the executive team and, as of December 31, 2022, approximately 3,200 colleagues belonged to at least one BRG. Health, Well-Being, and Workplace Flexibility We prioritize the health and well-being of our colleagues and their loved ones. Our benefit programs are designed to support colleagues’ physical, mental, and financial well-being and we have added several resources in recent years, including additional mental and emotional health resources and emergency back-up child and adult care. We also recently enhanced our Parental Leave Policy to six weeks of paid time off for all permanent colleagues who become parents; birth mothers are eligible for an additional 10 weeks, for a total of 16 weeks. We added an ESG fund to our 401(k) plan investment options and there were no increases to colleague premiums, co-pays or deductibles for medical, dental, and vision coverage for 2023 in recognition of the impact of inflation on colleagues. We implemented a return to office strategy which incorporates flexibility for colleagues. As part of that strategy, non-branch roles have been assigned to various categories including fully remote, hybrid, or fully in the office, based on the responsibilities of each role. This approach has allowed us to balance colleague flexibility with in-person collaboration, which we believe is key to maintaining our Company values and culture. Fair and Equitable Compensation We strive to compensate our colleagues fairly based on market data, experience, and performance, and we compare our compensation to other companies in our peer group as well as others in the financial services industry. Part of our commitment to building and fostering a diverse, inclusive, high-performing culture includes ensuring our compensation and benefits are fair and competitive for all colleagues. We engage an independent third-party expert firm to conduct an annual pay equity analysis, accounting for factors that appropriately explain differences in pay such as performance and experience. Additional information about this analysis, including our most recent results, can be found on our website and in our Corporate Responsibility Report. Environmental, Social and Governance Investors have begun to consider how corporations are addressing ESG matters when making investment decisions. Specifically, certain investors are beginning to incorporate the business risks of climate change and the adequacy of a company’s response to climate change as part of their investment strategy. In 2021, we announced targets to reduce our Scope 1 and 2 greenhouse gas emissions 30% by 2025 and 50% by 2035, based on our 2016 baseline. These reductions align with the recommendations of the Paris Agreement, which aims to limit average global temperature increase to well below 2 degrees Celsius compared to pre-industrial levels. Citizens Financial Group, Inc. | 10 In 2022, we published our fifth annual Corporate Responsibility Report and completed the CDP’s Climate Change Questionnaire for the seventh time. We also issued our inaugural Task Force on Climate-related Financial Disclosures (“TCFD”) report and expanded our climate commitment by: • • • joining the Partnership for Carbon Accounting Financials (“PCAF”), a collaboration among worldwide financial institutions working to develop and implement a harmonized approach to assess and disclose greenhouse gas (“GHG”) emissions associated with loans and investments; participating in the Risk Management Association Climate Risk Consortium, a financial industry group dedicated to advancing best practices in climate risk management; and entering into a virtual power purchase agreement with Ørsted, supporting the construction of the Sunflower Wind Project in Kansas, which will offset 100% of our power consumption across our entire operational footprint with renewable energy credits. For more details regarding ESG and other corporate responsibility matters, go to our website. Regulation and Supervision Our operations are subject to extensive regulation, supervision and examination under federal and state laws and regulations. These laws and regulations cover all aspects of our business, including lending practices, deposit insurance, customer privacy and cybersecurity, capital adequacy and planning, liquidity, safety and soundness, consumer protection and disclosure, permissible activities and investments, and certain transactions with affiliates. These laws and regulations are intended primarily for the protection of depositors, the Deposit Insurance Fund and the banking system as a whole and not for the protection of shareholders or other investors. The discussion below outlines the material elements of selected laws and regulations applicable to us and our subsidiaries. Changes in applicable law or regulation, and in their interpretation and application by regulatory agencies and other governmental authorities, cannot be predicted, but may have a material effect on our business, financial condition or results of operations. We are subject to examinations by federal banking regulators, as well as the SEC, FINRA and various state insurance and securities regulators. In some cases, regulatory agencies may take supervisory actions that may not be publicly disclosed, and such actions may restrict or limit our activities or activities of our subsidiaries. As part of our regular examination process, regulators may advise us to operate under various restrictions as a prudential matter. We have periodically received requests for information from regulatory authorities at the federal and state level, including from banking, securities and insurance regulators, state attorneys general, federal agencies or law enforcement authorities, and other regulatory authorities, concerning our business practices. Such requests are considered incidental to the normal conduct of business. For a further discussion of how regulatory actions may impact our business, see Item 1A “Risk Factors.” For additional information regarding regulatory matters, see Note 25 in Item 8. Overview We are a BHC under the Bank Holding Company Act. We have elected to be treated as a FHC under amendments to the Bank Holding Company Act as effected by GLBA. As such, we are subject to the supervision, examination and reporting requirements of the Bank Holding Company Act and the regulations of the FRB, including through the Federal Reserve Bank of Boston. Under the system of “functional regulation” established under the Bank Holding Company Act, the FRB serves as the primary regulator of our consolidated organization. The OCC serves as the primary regulator for CBNA and the SEC serves as the primary regulator of our broker- dealer and investment advisory subsidiaries, with each supervisory agency directly regulating the activities of those subsidiaries, and the FRB exercising a supervisory role. The federal banking regulators have authority to approve or disapprove mergers, acquisitions, consolidations, the establishment of branches and similar corporate actions. These banking regulators also have the power to prevent the continuance or development of unsafe or unsound banking practices or other violations of law. Federal law governs the activities in which CBNA engages, including the investments it makes and the aggregate amount of available credit that it may grant to one borrower. Various consumer and compliance laws and regulations also affect its operations. The actions the FRB takes to implement monetary policy also affect us. Citizens Financial Group, Inc. | 11 In addition, CBNA is subject to regulation, supervision and examination by the CFPB with respect to consumer protection laws and regulations. The CFPB has broad authority to regulate the offering and provision of consumer financial products by depository institutions, such as CBNA, with more than $10 billion in total assets. The CFPB may promulgate rules under a variety of consumer financial protection statutes, including the Truth in Lending Act, the Electronic Funds Transfer Act and the Real Estate Settlement Procedures Act. Tailoring of Prudential Requirements The FRB and the other federal banking regulators have enacted rules that tailor the application of the enhanced prudential standards to BHCs and depository institutions to implement the Economic Growth, Regulatory Relief, and Consumer Protection Act of 2018 amendments to the Dodd-Frank Act (“Tailoring Rules”). Under the Tailoring Rules, we are subject to “Category IV standards,” which apply to banking organizations with at least $100 billion in total consolidated assets that do not meet any of the thresholds specified for Categories I through III. We discuss other elements of the Tailoring Rules where relevant below. The liquidity requirements are described below under “—Liquidity Requirements,” and the stress testing requirements are described below under “—Capital Planning and Stress Testing Requirements.” Bank and Financial Holding Company Regulation As a FHC, we may engage in a broader range of activities than a BHC that is not also a FHC. These activities include securities underwriting and dealing, insurance underwriting and brokerage, merchant banking and other activities that are determined by the FRB, in coordination with the Treasury Department, to be “financial in nature or incidental thereto” or that the FRB determines unilaterally to be “complementary” to financial activities. In addition, a FHC may commence new permissible financial activities or acquire non-bank financial companies engaged in such activities, in either case, with after-the-fact notice to the FRB. To maintain our FHC status, a BHC (and all of its depository institution subsidiaries), must remain “well capitalized” and “well managed,” as described below under “Federal Deposit Insurance Act”. If a BHC fails to meet these regulatory standards, the FRB could place limitations on its ability to conduct the broader financial activities permissible for FHCs or impose limitations or conditions on the conduct or activities of the BHC or its affiliates. If the deficiencies persisted, the FRB could order the BHC to divest any subsidiary bank or to cease engaging in any activities permissible for FHCs that are not permissible for BHCs, or the BHC could elect to conform its non-banking activities to those permissible for a BHC that is not also a FHC. In addition, the CRA requires U.S. banks to help serve the needs of their communities. If a depository institution subsidiary of a BHC were to receive a CRA rating of less than “satisfactory”, the BHC would be prohibited from engaging in certain activities or acquisitions (see “Community Reinvestment Act” below). Federal and state laws impose notice and approval requirements for mergers and acquisitions of other depository institutions or BHCs. As noted above, FRB approval is generally not required for us to acquire a company engaged in activities that are financial in nature or incidental to activities that are financial in nature, as determined by the FRB. Prior regulatory approval is required, however, before we may acquire or control more than 5% of any class of voting shares or substantially all of the assets of a BHC (including a FHC) or a bank. In considering applications for approval of acquisitions, the banking regulators may take several factors into account, including the competitive effects of the transaction in the relevant geographic markets; the financial and managerial resources and future prospects of companies involved in the transaction; the effect of the transaction on the financial stability of the U.S. banking or financial system; the companies’ compliance with anti-money laundering laws and regulations; the convenience and needs to the communities to be served; and the records of performance under the CRA of the insured depository institutions involved in the transaction. Capital The U.S. Basel III rules apply to us. These rules establish risk-based and leverage capital requirements. The risk-based requirements are based on a banking organization’s risk-weighted assets, also known as RWA, which reflect the organization’s on- and off-balance sheet exposures, subject to risk weights. The leverage requirements are based on a banking organization’s average consolidated on-balance sheet assets. For more detail on our regulatory capital, see the “Capital and Regulatory Matters” section of Item 7. Citizens Financial Group, Inc. | 12 We calculate RWA using the standardized approach and have made the one-time election to opt-out of recognizing in regulatory capital the impacts of net unrealized gains and losses included within AOCI for debt securities that are available for sale or held to maturity, accumulated net gains and losses on cash flow hedges and certain defined benefit pension plan assets. On January 1, 2020, we adopted the CECL accounting standard. In reaction to the COVID disruption, on September 30, 2020, the federal banking regulators adopted a final rule relative to regulatory capital treatment of the ACL under CECL. This rule allowed electing banking organizations to delay the estimated impact of CECL on regulatory capital for a two-year period ending December 31, 2021, followed by a three-year transition period ending December 31, 2024. The three-year transition period will phase-in the reversal of the aggregate amount of the capital benefit provided during the initial two-year delay. Under the U.S. Basel III rules, the minimum capital ratios are: • • • • 4.5% CET1 capital to risk-weighted assets; 6.0% tier 1 capital (that is, CET1 capital plus additional tier 1 capital) to risk-weighted assets; 8.0% total capital (that is, tier 1 capital plus tier 2 capital) to risk-weighted assets; and 4.0% tier 1 capital to total average consolidated assets as defined under U.S. Basel Standardized approach (known as the “leverage ratio”). III For BHCs with $100 billion or more in assets, such as us, the FRB’s capital rules impose a dynamic institution-specific SCB on top of each of the three minimum risk-weighted capital ratios listed above. Banking institutions that fail to meet the effective minimum ratios including the SCB will be subject to constraints on including dividends and share repurchases, and certain discretionary executive capital distributions, compensation. The severity of the constraints depends on the amount of the shortfall and the institution’s “eligible retained income”, defined as the greater of four quarter trailing net income net of distributions and tax effects not reflected in net income, or the average four quarter trailing net income. As a Category IV firm, our SCB is re-calibrated with each biennial supervisory stress test and updated annually to reflect our planned common stock dividends. On August 4, 2022, the FRB announced, based on the results of the 2022 CCAR supervisory stress tests, that our SCB will remain at 3.4% through September 30, 2023. To incorporate the effects of the Investors acquisition on our capital requirements, the FRB will require that we participate in the 2023 CCAR supervisory stress test. For more details, see “—Capital Planning and Stress Testing Requirements” below and the “Capital and Regulatory Matters” section of Item 7. We are also subject to the FRB's risk-based capital requirements for market risk. See the “Market Risk” section of Item 7. Liquidity Requirements The federal banking regulators have adopted the Basel III-based U.S. Liquidity Coverage Ratio rule, which is a quantitative liquidity metric designed to ensure that a covered bank or BHC maintains an adequate level of unencumbered high-quality liquid assets to cover expected net cash outflows over a 30-day time horizon under an acute liquidity stress scenario. Under the Tailoring Rules, Category IV firms with less than $50 billion in weighted short-term wholesale funding, including us, are not subject to any Liquidity Coverage Ratio requirement. The Basel III framework also includes a second liquidity standard, the NSFR, which is designed to promote more medium- and long-term funding of the assets and activities of banks over a one-year time horizon. In October 2020, the federal banking regulators issued a final rule to implement the NSFR for large U.S. banking organizations. Under the final rule, Category IV firms with less than $50 billion in weighted short-term wholesale funding, including us, are not subject to the NSFR requirement. Citizens Financial Group, Inc. | 13 Finally, per the liquidity rules included in the FRB’s enhanced prudential standards adopted pursuant to Section 165 of the Dodd-Frank Act, we are also required to maintain a buffer of highly liquid assets based on projected funding needs for 30 days. Under the Tailoring Rules, the liquidity buffer requirements continue to apply to Category IV firms, such as us, and we remain subject to liquidity risk management requirements. However, these requirements are now tailored such that we are required to: • • • calculate collateral positions monthly, as opposed to weekly; establish a more limited set of liquidity risk limits than was previously required; and monitor fewer elements of intraday liquidity risk exposures than were previously monitored. We are also now subject to liquidity stress testing quarterly, rather than monthly, and are required to report liquidity data on a monthly basis. Capital Planning and Stress Testing Requirements Under the Tailoring Rules, Category IV firms, such as us, are subject to biennial supervisory stress testing and are exempt from company-run stress testing and related disclosure requirements. The FRB continues to supervise Category IV firms on an ongoing basis, including evaluation of the capital adequacy and capital planning processes during off-cycle years. We remain subject to the requirement to develop, maintain and submit an annual capital plan for review and approval by our board of directors, or one of its committees, as well as FR Y-14 reporting requirements. Regulations relating to capital planning, regulatory reporting, and stress testing and capital buffer requirements applicable to firms like us are presently subject to rule making and potential further guidance and interpretation by the applicable federal regulators. We will continue to evaluate the impact of these and any other prudential regulatory changes, including their potential resultant changes in our regulatory and compliance costs and expenses. For more detail on our capital planning and stress testing requirements see the “Capital and Regulatory Matters” section of Item 7. Resolution Planning Category IV firms are no longer required to submit resolution plans to the FRB and FDIC. However, CBNA is required to file periodically a separate resolution plan with the FDIC that should enable the FDIC, as receiver, to resolve the institution under applicable receivership provisions of the FDIA in a manner that ensures that depositors receive access to their insured deposits within one business day of the institution’s failure, maximizes the net present value return from the sale or disposition of its assets and minimizes the amount of any loss to the institution’s creditors. In June 2021, the FDIC issued a Statement on Resolution Plans for Insured Depository Institutions that, among other things, established a three-year filing cycle for banks with $100 billion or more in total assets, such as CBNA, and provides details regarding the content of the resolution plans that filers are required to prepare. CBNA submitted its most recent resolution plan to the FDIC on December 1, 2022. Standards for Safety and Soundness The FDIA requires the FRB, OCC and FDIC to prescribe operational and managerial standards for all insured depository institutions, including CBNA. The agencies have adopted regulations and interagency guidelines that set forth the safety and soundness standards used to identify and address problems at insured depository institutions before capital becomes impaired. If an agency determines that a bank fails to satisfy any standard, it may require the bank to submit an acceptable plan to achieve compliance, consistent with deadlines for the submission and review of such safety and soundness compliance plans. If, after being notified to submit a compliance plan, an institution fails to submit an acceptable compliance plan or fails in any material respect to implement an acceptable compliance plan, the agency must issue an order directing action to correct the deficiency and may issue an order directing other actions of the types to which an undercapitalized institution is subject under the FDIA. See “Federal Deposit Insurance Act” below. If an institution fails to comply with such an order, the agency may seek to enforce such order in judicial proceedings and to impose civil money penalties. Citizens Financial Group, Inc. | 14 Federal Deposit Insurance Act The FDIA requires, among other things, that the federal banking regulators take “prompt corrective action” with respect to depository institutions that do not meet minimum capital requirements, as described above in “Capital.” The FDIA sets forth the following five capital categories: “well-capitalized,” “adequately capitalized,” “undercapitalized,” “significantly undercapitalized” and “critically undercapitalized.” A depository institution’s capital category depends upon how its capital levels compare with various relevant capital measures and certain other factors that are established by regulation. The federal banking regulators must take certain mandatory supervisory actions, and are authorized to take other discretionary actions, with respect to institutions that are undercapitalized, significantly undercapitalized or critically undercapitalized, with the actions becoming more restrictive and punitive the lower the institution’s capital category. Under existing rules, an institution that is not an advanced approaches institution, such as CBNA, is deemed to be “well capitalized” if it has a CET1 ratio of at least 6.5%, a tier 1 capital ratio of at least 8%, a total capital ratio of at least 10%, and a tier 1 leverage ratio of at least 5%. The FDIA’s prompt corrective action provisions only apply to depository institutions and not to BHCs. The FRB’s regulations applicable to BHCs separately define “well capitalized” for BHCs, such as the Parent Company, to require maintaining a tier 1 capital ratio of at least 6% and a total capital ratio of at least 10%. As described above under “—Bank and Financial Holding Company Regulation”, a FHC that is not well-capitalized and well- managed (or whose bank subsidiaries are not well capitalized and well managed) under applicable prompt corrective action standards may be restricted in certain of its activities and ultimately may lose FHC status. As of December 31, 2022, both the Parent Company and CBNA were well-capitalized. The FDIA prohibits insured banks from accepting brokered deposits or offering interest rates on any deposits significantly higher than the prevailing rate in the bank’s normal market area or nationally, depending upon where the deposits are solicited, unless it is “well-capitalized,” or it is “adequately capitalized” and receives a waiver from the FDIC. A bank that is “adequately capitalized” and accepts brokered deposits under a waiver from the FDIC may not pay an interest rate on any deposit in excess of 75 basis points over certain prevailing market rates. The FDIA imposes no such restrictions on a bank that is “well-capitalized.” Deposit Insurance The FDIA requires CBNA to pay deposit insurance assessments. FDIC assessment rates for large institutions are calculated based on one of two scorecards: one for most large institutions that have more than $10 billion in assets, such as CBNA, and another for “highly complex” institutions that have over $50 billion in assets and are fully owned by a parent with over $500 billion in assets. Each scorecard has a performance score and a loss- severity score that are combined to produce a total score, which is translated into an initial assessment rate. In calculating these scores, the FDIC utilizes the CAMELS ratings and forward-looking financial measures to assess an institution’s ability to withstand asset-related stress and funding-related stress. The FDIC may make discretionary adjustments to the total score, based upon significant risk factors that are not adequately captured in the scorecard. The total score is then translated to an initial base assessment rate on a non-linear, sharply increasing scale. The deposit insurance assessment is calculated based on average consolidated total assets less average tangible equity of the insured depository institution during the assessment period. Deposit insurance assessments are also affected by the minimum reserve ratio with respect to the DIF. The FDIA established a minimum DIF reserve ratio of 1.15% prior to September 2020 and 1.35% thereafter. As of September 30, 2022, the reserve ratio of the DIF was 1.26%. On October 18, 2022, the FDIC finalized a rule that will increase initial base deposit insurance assessment rates by 2 basis points, beginning with the first quarterly assessment period of 2023. The FDIC, as required under the FDIA, established a plan in September 2020 to restore the DIF reserve ratio to meet or exceed the statutory minimum of 1.35% within eight years. The increased assessment is intended to improve the likelihood that the DIF reserve ratio would reach the required minimum by the statutory deadline of September 30, 2028. Dividends Various federal statutory provisions and regulations, as well as regulatory expectations, limit the amount of dividends that we and our subsidiaries may pay. Citizens Financial Group, Inc. | 15 Our payment of dividends to our stockholders is subject to the oversight of the FRB. In particular, the FRB reviews the dividend policies and share repurchases of a large BHC based on capital plans submitted as part of the CCAR process and on the results of stress tests, as discussed above. In addition to other limitations, our ability to make any capital distributions, including dividends and share repurchases, is subject to the prior approval of the FRB if we are required to resubmit our capital plan. See “—Capital” and “—Capital Planning and Stress Testing Requirements” above. Dividends payable by CBNA, as a national bank subsidiary, are limited to the lesser of the amount calculated under a “recent earnings” test and an “undivided profits” test. Under the recent earnings test, a dividend may not be paid if the total of all dividends declared by a bank in any calendar year is in excess of the current year’s net income combined with the retained net income of the two preceding years, less any required transfers to surplus, unless the national bank obtains the approval of the OCC. Under the undivided profits test, a dividend may not be paid in excess of the entity’s “undivided profits” (generally, accumulated net profits that have not been paid out as dividends or transferred to surplus). Federal bank regulatory agencies have issued policy statements that provide that FDIC-insured depository institutions and their holding companies should generally pay dividends only out of their current operating earnings. Support of Subsidiary Bank Under Section 616 of the Dodd-Frank Act, which codifies the FRB’s long-standing “source of strength” doctrine, the Parent Company must serve as a source of financial and managerial strength for our depository institution subsidiary. The statute defines “source of financial strength” as the ability to provide financial assistance in the event of the financial distress at the insured depository institution. The FRB may require that the Parent Company provide such support at times even when the Parent Company may not have the financial resources to do so, or when doing so may not serve our interests or those of our shareholders or creditors. In addition, any capital loans by a BHC to its subsidiary bank are subordinate in right of payment to deposits and to certain other indebtedness of such subsidiary bank. In the event of a BHC’s bankruptcy, any commitment by the BHC to a federal bank regulatory agency to maintain the capital of a subsidiary bank will be assumed by the bankruptcy trustee and entitled to a priority of payment. Transactions with Affiliates and Insiders Sections 23A and 23B of the Federal Reserve Act and related FRB rules, including Regulation W, restrict CBNA from extending credit to, or engaging in certain other transactions with, the Parent Company and its non- bank subsidiaries. These restrictions place limits on certain specified “covered transactions” between bank subsidiaries and their affiliates, which must be limited to 10% of a bank’s capital and surplus for any one affiliate and 20% for all affiliates. Furthermore, within the foregoing limitations as to amount, certain covered transactions must meet specified collateral requirements ranging from 100% to 130%. Covered transactions are defined to include, among other things, a loan or extension of credit, as well as a purchase of securities issued by an affiliate, a purchase of assets (unless otherwise exempted by the FRB) from the affiliate, the acceptance of securities issued by the affiliate as collateral for a loan, derivatives transactions and securities lending transactions where the bank has credit exposure to an affiliate, and the issuance of a guarantee, acceptance or letter of credit on behalf of an affiliate. All covered transactions, including certain additional transactions (such as transactions with a third party in which an affiliate has a financial interest), must be conducted on market terms. The FRB enforces these restrictions, and we are audited for compliance. Section 23B prohibits an institution from engaging in certain transactions with affiliates unless the transactions are on terms substantially the same, or at least as favorable to the bank, as those prevailing at the time for comparable transactions with non-affiliated companies. Transactions between a bank and any of its subsidiaries that are engaged in certain financial activities may be subject to the affiliated transaction limits. The FRB also may designate banking subsidiaries as affiliates. Pursuant to FRB Regulation O, we are also subject to quantitative restrictions on extensions of credit to executive officers, directors, principal stockholders and their related interests. In general, such extensions of credit may not exceed certain dollar limitations, must be made on substantially the same terms, including interest rates and collateral, as those prevailing at the time for comparable transactions with third parties and must not involve more than the normal risk of repayment or present other unfavorable features. Certain extensions of credit also require the approval of our Board. Citizens Financial Group, Inc. | 16 Volcker Rule The Dodd-Frank Act prohibits banks and their affiliates from engaging in proprietary trading and investing in, sponsoring and having certain relationships with private funds such as certain hedge funds or private equity funds. The statutory provision is commonly called the “Volcker Rule.” In 2019, the FRB, OCC, FDIC, SEC and CFTC (collectively, the “Volcker Agencies”) finalized amendments to their regulations to tailor the Volcker Rule’s compliance requirements to the amount of a firm’s trading activity, revise the definition of trading account, clarify certain key provisions in the Volcker Rule, and modify the information companies are required to provide the Volcker Agencies. Under those amendments, we are viewed as having “moderate” trading assets and liabilities, and therefore subject to a requirement to have a simplified compliance program that is appropriate for our activities, size, scope, and complexity. In June 2020, the Volcker Agencies finalized other regulations modifying the Volcker Rule’s prohibition on banking entities investing in or sponsoring hedge funds or private equity funds (referred to under the rule as covered funds). We do not expect either of these regulatory amendments to the Volcker Rule to have a material impact on Citizens. Consumer Financial Protection Regulations The retail activities of banks are subject to a variety of statutes and regulations designed to protect consumers and promote lending to various sectors of the economy and population. These laws include, but are not limited to, the Equal Credit Opportunity Act, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, the Truth in Lending Act, the Home Mortgage Disclosure Act, the Service Members Civil Relief Act, the Expedited Funds Availability Act, the Right to Financial Privacy Act, the Truth in Savings Act, the Electronic Funds Transfer Act, and their respective federal regulations and state law counterparts. In addition to these federal laws and regulations, the guidance and interpretations of the various federal agencies charged with the responsibility of implementing such regulations also influences loan and deposit operations. The CFPB has broad rulemaking, supervisory, examination and enforcement authority over various consumer financial protection laws, including the laws referenced above, fair lending laws and certain other statutes. The CFPB also has examination and primary enforcement authority with respect to depository institutions with $10 billion or more in assets, including the authority to prevent unfair, deceptive or abusive acts or practices in connection with the offering of consumer financial products. The Dodd-Frank Act permits states to adopt stricter consumer protection laws and standards that are more stringent than those adopted at the federal level, and in certain circumstances allows state attorneys general to enforce compliance with both the state and federal laws and regulations. State regulation of financial products and potential enforcement actions could also adversely affect our business, financial condition or results of operations. Protection of Customer Personal Information and Cybersecurity The privacy provisions of GLBA generally prohibit financial institutions, including us, from disclosing nonpublic personal financial information of consumer customers to third parties for certain purposes (primarily marketing) unless customers have the opportunity to opt out of the disclosure. The Fair Credit Reporting Act restricts information sharing among affiliates for marketing purposes. Both the Fair Credit Reporting Act and Regulation V, issued by the FRB, govern the use and provision of information to consumer reporting agencies. The federal banking regulators regularly issue guidance regarding cybersecurity intended to enhance cyber risk management standards among financial institutions. Financial institutions are expected to design multiple layers of security controls to establish lines of defense and to ensure that their risk management processes also address the risk posed by compromised customer credentials, including security measures to reliably authenticate customers’ accessing internet-based services of the financial institution. Further, a financial institution’s management is expected to maintain sufficient business continuity planning processes to ensure the rapid recovery, resumption and maintenance of the institution’s operations after a cyber-attack involving destructive malware. A financial institution is also expected to develop appropriate processes to enable recovery of data and business operations and address rebuilding network capabilities and restoring data if the institution or its critical service providers fall victim to this type of cyber-attack. If we fail to observe the regulatory guidance, we could be subject to various regulatory sanctions, including financial penalties. For a further discussion of risks related to cybersecurity, see Item 1A “Risk Factors.” Citizens Financial Group, Inc. | 17 In November 2021, the federal banking regulators issued a final rule mandating financial institutions to report certain significant cybersecurity incidents to regulators. The final rule requires a financial institution to notify its primary banking regulator within 36 hours of certain significant cybersecurity incidents which has or is reasonably likely to disrupt or degrade its: • • • ability to carry out banking operations, activities, or processes, or deliver banking products and services to a material portion of its customer base; business lines, including associated operations, services, functions, and support, that upon failure would result in a material loss of revenue, profit, or franchise value; or operations, including associated services, functions, and support, the failure or discontinuance of which would pose a threat to the financial stability of the United States. Bank service providers are required to notify at least one designated point of contact at affected banking organization customers as soon as possible after any computer-security incident which has or is reasonably likely to materially disrupt or degrade covered services for four or more hours. The final rule was effective April 1, 2022, with a compliance date of May 1, 2022. In addition, in March 2022, the SEC proposed new rules that would require reporting on Form 8-K of material cybersecurity incidents. State regulators have also been increasingly active in implementing privacy and cybersecurity standards and regulations. Recently, several states have adopted laws and regulations requiring certain financial institutions to implement cybersecurity programs and providing detailed requirements with respect to these programs, including data encryption requirements. For example, the California Consumer Privacy Act, which became effective on January 1, 2020, gives new rights to California residents to require certain businesses to disclose or delete their personal information. In addition, many states have also recently implemented or modified their data breach notification and data privacy requirements. We expect this trend of state-level activity to continue and are continually monitoring developments in the states in which we operate. Community Reinvestment Act The CRA requires banking regulators to evaluate the Parent Company and CBNA in meeting the credit needs of our local communities, including providing credit to individuals residing in low- and moderate- income neighborhoods. The CRA also requires each appropriate federal bank regulatory agency, in connection with its examination of a depository institution, to assess such institution’s record in assessing and meeting the credit needs of the community served by that institution and assign ratings. The regulatory agency’s evaluation of the institution’s record and ratings are made public. These CRA performance evaluations are also considered by regulatory agencies in evaluating mergers, acquisitions and applications to open a branch or facility, and, in the case of a BHC that has elected FHC status, a CRA rating of at least “satisfactory” is required to commence certain new financial activities or to acquire a company engaged in such activities. CBNA received a rating of “outstanding” in our most recent CRA evaluation. On May 5, 2022, the FRB, OCC and FDIC jointly issued a notice of proposed rulemaking proposing revisions to the agencies’ CRA regulations, including with respect to the delineation of assessment areas, the overall evaluation framework and performance standards and metrics, the definition of community development activities, and data collection and reporting. The proposed rule would adjust CRA evaluations based on bank size and type, with many of the proposed changes applying only to banks with over $2 billion in assets and several applying only to banks with over $10 billion in assets, such as CBNA. We will continue to evaluate the impact of any changes to the regulations implementing the CRA. Compensation Our compensation practices are subject to oversight by the FRB and the OCC. The federal banking regulators have issued guidance designed to ensure that incentive compensation arrangements at banking organizations take into account risk and are consistent with safe and sound practices. The guidance sets forth the following three key principles with respect to incentive compensation arrangements: • • • the arrangements should provide employees with incentives that appropriately balance risk and financial results in a manner that does not encourage employees to expose their organizations to imprudent risk; the arrangements should be compatible with effective controls and risk management; and the arrangements should be supported by strong corporate governance. Citizens Financial Group, Inc. | 18 The guidance provides that supervisory findings with respect to incentive compensation will be incorporated, as appropriate, into the organization’s supervisory ratings. The U.S. financial regulators, including the FRB, the OCC and the SEC, jointly proposed regulations in 2011 and again in 2016 to implement the incentive compensation requirements of Section 956 of the Dodd-Frank Act. These regulations have not been finalized. Anti-Money Laundering The Bank Secrecy Act (“BSA”) and the Patriot Act contain anti-money laundering (“AML”) and financial transparency provisions intended to detect and prevent the use of the U.S. financial system for money laundering and terrorist financing activities. The BSA, as amended by the Patriot Act, requires depository institutions and their holding companies to undertake activities including maintaining an AML program, verifying the identity of customers, verifying the identity of certain beneficial owners for legal entity customers, monitoring for and reporting suspicious transactions, reporting on cash transactions exceeding specified thresholds, and responding to requests for information by regulatory authorities and law enforcement agencies. We are also required to provide our employees with AML training, designate an AML compliance officer, and undergo an annual, independent audit to assess the effectiveness of our AML program. We have implemented policies, procedures, and internal controls that are designed to comply with these AML requirements. Financial services regulators are focusing their examinations on AML compliance, and we continue to monitor and augment, where necessary, our AML compliance programs. The federal banking agencies are required, when reviewing bank and bank holding company acquisition or merger applications, to take into account the effectiveness of the AML activities of the applicants. The Anti-Money Laundering Act of 2020 (“AMLA”), enacted on January 1, 2021 as part of the National Defense Authorization Act, does not directly impose new requirements on financial institutions, but requires the U.S. Treasury Department to issue National Anti-Money Laundering and Countering the Financing of Terrorism Priorities and conduct studies and issue regulations that may, over the next few years, significantly alter some of the due diligence, recordkeeping and reporting requirements that the BSA and the Patriot Act impose on financial institutions. The AMLA also increases penalties for violations of the BSA and significantly expands a whistleblower award program both of which could increase the prospect of regulatory enforcement. In June 2021, the Financial Crimes Enforcement Network (FinCEN), a bureau of the U.S. Treasury Department, issued the priorities for AML and countering the financing of terrorism policy, as required under the AMLA. The priorities include: corruption, cybercrime, terrorist financing, fraud, transnational crime, drug trafficking, human trafficking and proliferation financing. Office of Foreign Assets Control Regulation The U.S. has imposed economic sanctions that affect transactions with designated foreign countries, nationals and others. These are typically known as the “OFAC” rules based on their administration by the U.S. Treasury Department Office of Foreign Assets Control. The OFAC-administered sanctions targeting countries take many different forms. Generally, they contain one or more of the following elements: • • restrictions on trade with or investment in a sanctioned country, including prohibitions against direct or indirect imports from and exports to a sanctioned country and prohibitions on U.S. persons engaging in financial transactions relating to, making investments in, or providing investment-related advice or assistance to, a sanctioned country; and a blocking of assets in which the government or specially designated nationals of the sanctioned country have an interest, by prohibiting transfers of property subject to U.S. jurisdiction (including property in the possession or control of U.S. persons). Blocked assets (e.g., property and bank deposits) cannot be paid out, withdrawn, set off or transferred in any manner without a license from OFAC. OFAC publishes, and routinely updates, lists of names of persons and organizations suspected of aiding, harboring or engaging in terrorist acts, including the Specially Designated Nationals and Blocked Persons. We are responsible for, among other things, blocking accounts of, and transactions with, such targets and countries, prohibiting unlicensed trade and financial transactions with them and reporting blocked transactions after their occurrence. If we find a name on any transaction, account or wire transfer that is on an OFAC list, we must freeze such account, file a suspicious activity report and notify the appropriate authorities. Failure to comply with these sanctions could have serious legal and reputational consequences. Citizens Financial Group, Inc. | 19 Regulation of Broker-Dealers Our subsidiaries, CCMI, Citizens Securities, Inc., and JMP Securities LLC are registered broker-dealers with the SEC and subject to regulation and examination by the SEC as well as FINRA and other self-regulatory organizations. These regulations cover a broad range of issues, including capital requirements; sales and trading practices; use of client funds and securities; the conduct of directors, officers and employees; record-keeping and recording; supervisory procedures to prevent improper trading on material nonpublic information; qualification and licensing of sales personnel; and limitations on the extension of credit in securities transactions. In addition to federal registration, state securities commissions require the registration of certain broker-dealers. Heightened Risk Governance Standards CBNA is subject to OCC guidelines imposing heightened risk governance standards on large national banks with average total consolidated assets of $50 billion or more. The guidelines set forth minimum standards for the design and implementation of a bank’s risk governance framework, and minimum standards for oversight of that framework by a bank’s board of directors. The guidelines are intended to protect the safety and soundness of covered banks and improve bank examiners’ ability to assess compliance with the OCC’s expectations. Under the guidelines, a bank may use its parent company’s risk governance framework if the framework meets the minimum standards, the risk profiles of the parent company and the covered bank are substantially the same, and certain other conditions are met. CBNA has elected to use the Parent Company’s risk governance framework. A bank’s board of directors is required to have two members who are independent of the bank and parent company management. A bank’s board of directors is responsible for ensuring that the risk governance framework meets the standards in the guidelines, providing active oversight and a credible challenge to management’s recommendations and decisions and ensuring that the parent company decisions do not jeopardize the safety and soundness of the bank. Intellectual Property In the highly competitive banking industry in which we operate, trademarks, service marks and logos are important to the success of our business. We own and license a variety of trademarks, service marks, logos and pending registrations and are spending significant resources to develop our stand-alone brands. Website Access to Citizens’ Filings with the SEC We maintain a website at investor.citizensbank.com. We make available on our website, free of charge, our annual reports on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8-K, including exhibits, and amendments to those reports that are filed or furnished to the SEC pursuant to Section 13(a) of the Securities Exchange Act of 1934. These documents are made available on our website as soon as reasonably practicable after they are electronically filed with or furnished to the SEC. The SEC also maintains an internet site (www.sec.gov) that contains reports, proxy and information statements, and other information regarding issuers that file electronically with the SEC. ITEM 1A. RISK FACTORS We are subject to a number of risks potentially impacting our business, financial condition, results of operations and cash flows. As we are a financial services organization, certain elements of risk are inherent in our transactions and operations and are present in the business decisions we make. We, therefore, encounter risk as part of the normal course of our business and we design risk management processes to help manage these risks. Our success is dependent on our ability to identify, understand and manage the risks presented by our business activities so that we can appropriately balance revenue generation and profitability. These risks include, but are not limited to, credit risk, market risk, liquidity risk, operational risk, model risk, technology, regulatory and legal risk and strategic and reputational risk. We discuss our principal risk management processes and, in appropriate places, related historical performance in the “Risk Governance” section in Item 7. You should carefully consider the following risk factors that may affect our business, financial condition and results of operations. Other factors that could affect our business, financial condition and results of operation are discussed in the “Forward-Looking Statements” section above. However, there may be additional risks that are not presently material or known, and factors besides those discussed below, or in this or other reports that we file or furnish with the SEC, that could also adversely affect us. Citizens Financial Group, Inc. | 20 Risks Related to Our Business We may not be able to successfully execute our business strategy. Our business strategy is designed to maximize the full potential of our business and drive sustainable growth and enhanced profitability, and our success rests on our ability to maintain a high-performing, customer- centric organization; develop differentiated value propositions to acquire, deepen, and retain core customer segments; build excellent capabilities designed to help us stand out from our competitors; operate with financial discipline and a mindset of continuous improvement to self-fund investments; prudently grow and optimize our balance sheet; modernize our technology and operational models to improve delivery, organizational agility and speed to market; and embed risk management within our culture and our operations. Our future success and the value of our stock will depend, in part, on our ability to effectively implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals, including through the integration of Investors and the HSBC branches. There are risks and uncertainties, many of which are not within our control, associated with each element of our strategy. If we are not able to successfully execute our business strategy, we may never achieve our financial performance goals and any shortfall may be material. See the “Business Strategy” section in Item 1 for further information. Supervisory requirements and expectations on us as a financial holding company and a bank holding company and any regulator-imposed limits on our activities could adversely affect our ability to implement our strategic plan, expand our business, continue to improve our financial performance and make capital distributions to our stockholders. Our operations are subject to extensive regulation, supervision and examination by the federal banking agencies (the FRB, the OCC and the FDIC), as well as the CFPB. As part of the supervisory and examination process, if we are unsuccessful in meeting the supervisory requirements and expectations that apply to us, regulatory agencies may from time to time take supervisory actions against us that may not be publicly disclosed. Such actions may include restrictions on our activities or the activities of our subsidiaries, informal (nonpublic) or formal (public) supervisory actions or public enforcement actions, including the payment of civil money penalties, which could increase our costs and limit our ability to implement our strategic plans and expand our business, and as a result could have a material adverse effect on our business, financial condition or results of operations. See the “Regulation and Supervision” section in Item 1 for further information. Difficult economic conditions, including inflationary pressures or volatility in the financial markets would likely have an adverse effect on our business, financial position and results of operations. Robust demand, labor shortages and supply chain constraints have led to persistent inflationary pressures throughout the economy. In response to these inflationary pressures, the FRB has raised benchmark interest rates in recent months and may continue to raise interest rates in response to economic conditions, particularly a continued high rate of including potential recessionary economic conditions, financial markets have continued to experience volatility. Changes in interest rates can affect numerous aspects of our business and may impact our future performance. See risk factor headed “Changes in interest rates may have an adverse effect on our profitability” below for more information on the risks associated with changes in interest rates. inflation. Amidst these uncertainties, Prolonged periods of inflation may impact our profitability by negatively impacting our costs and expenses, including increasing funding costs and expense related to talent acquisition and retention, and negatively impacting consumer demand and client purchasing power for our products and services. If significant inflation continues, our business could be negatively affected by, among other things, increased default rates leading to credit losses which could adversely impact our earnings and capital. Any of the effects of these adverse economic conditions would likely have an adverse impact on our earnings, with the significance of the impact generally depending on the nature and severity of the adverse economic conditions. Citizens Financial Group, Inc. | 21 Changes in interest rates may have an adverse effect on our profitability. Net interest income historically has been, and we anticipate that it will remain, a significant component of our total revenue. This is due to the fact that a high percentage of our assets and liabilities have been and will likely continue to be in the form of interest-bearing or interest-related instruments. Changes in interest rates can have a material effect on many areas of our business, including net interest income, deposit costs, loan volume and delinquency, and the value of our mortgage servicing rights. Interest rates are highly sensitive to many factors that are beyond our control, including general economic conditions and policies of various governmental and regulatory agencies and, in particular, the Federal Open Market Committee. Changes in monetary policy, including changes in interest rates, could influence not only the interest we receive on loans and securities and the amount of interest we pay on deposits and borrowings, but such changes could also affect our ability to originate loans and obtain deposits and the fair value of our financial assets and liabilities. If the interest rates on our interest-bearing liabilities increase at a faster pace than the interest rates on our interest earning assets, our net interest income may decline and, with it, a decline in our earnings may occur. Our net interest income and our earnings would be similarly affected if the interest rates on our interest earning assets declined at a faster pace than the interest rates on our interest-bearing liabilities. We cannot control or predict with certainty changes in interest rates. Global, national, regional and local economic conditions, competitive pressures and the policies of regulatory authorities, including monetary policies of the FRB, affect interest income and interest expense. Although we have policies and procedures designed to manage the risks associated with changes in market interest rates, as further discussed under the “Risk Governance” section in Item 7, changes in interest rates still may have an adverse effect on our profitability. If our ongoing assumptions regarding borrower or depositor behavior or overall economic conditions are significantly different than we anticipate, then our risk mitigation may be insufficient to protect against interest rate risk and our net income would be adversely affected. Changes in the method pursuant to which the LIBOR and other benchmark rates are calculated and their planned discontinuance could adversely impact our business operations and financial results. Many of our lending products, securities, derivatives, and other financial transactions utilize a benchmark rate, such as LIBOR, to determine the applicable interest rate or payment amount. The U.K. Financial Conduct Authority and the ICE Benchmark Administration have announced that the publication of the most commonly used U.S. Dollar LIBOR tenors will cease to be provided or cease to be representative after June 30, 2023. The publication of all other LIBOR settings ceased to be provided or ceased to be representative as of December 31, 2021. The Adjustable Interest Rate (LIBOR) Act (LIBOR Act), enacted in March 2022, provides a statutory framework to replace U. S. Dollar LIBOR with a benchmark rate based on the Secured Overnight Financing Rate (SOFR) for contracts governed by U.S. law that have no fallbacks or fallbacks that would require the use of a poll or LIBOR-based rate, and in December 2022, the FRB adopted rules which identify different SOFR-based replacement rates for derivative contracts, for cash instruments such as floating-rate notes and preferred stock, for consumer loans, for certain government-sponsored enterprise contracts and for certain asset-backed securities. We continue to monitor market developments and regulatory updates related to the cessation of LIBOR, as well as collaborate with regulators and industry groups on the transition. As the transition from LIBOR is ongoing, there continues to be uncertainty as to the ultimate effect of the transition on the financial markets for LIBOR-linked financial instruments. The discontinuation of a benchmark rate, changes in a benchmark rate, or changes in market perceptions of the acceptability of a benchmark rate, including LIBOR, could, among other things, adversely affect the value of and return on certain of our financial instruments or products, result in changes to our risk exposures, or require renegotiation of previous transactions. In addition, any such discontinuation or changes, whether actual or anticipated, could result in market volatility, increased compliance, legal and operational costs, and risks associated with customer disclosures and contract negotiations. Although the LIBOR Act includes safe harbors if the FRB-identified SOFR-based replacement rate is selected, these safe harbors are untested. As a result, and despite the enactment of the LIBOR Act, for the most commonly used U.S. Dollar LIBOR settings, the use or selection of a successor rate could also expose us to risks associated with disputes with customers and other market participants in connection with implementing LIBOR fallback provisions. For more information on our LIBOR transition, see the “Market Risk” section in Item 7. Citizens Financial Group, Inc. | 22 We could fail to attract, retain or motivate highly skilled and qualified personnel, including our senior management, other key employees or members of our Board, which could impair our ability to successfully execute our strategic plan and otherwise adversely affect our business. A cornerstone of our strategic plan involves the hiring of highly skilled and qualified personnel. Accordingly, our ability to implement our strategic plan and our future success depends on our ability to attract, retain and motivate highly skilled and qualified personnel, including our senior management and other key employees and directors. The marketplace for skilled personnel is becoming more competitive, which means the cost of hiring, incentivizing and retaining skilled personnel may continue to increase. For example, the increase in remote and hybrid work arrangements has also increased competition for skilled personnel, and our current or future approach to in-office and remote-work arrangements may not meet the needs or expectations of current or prospective employees or may not be perceived as favorable as compared to the arrangements offered by other companies, which could adversely affect our ability to attract and retain skilled and qualified personnel. The failure to attract or retain, including as a result of an untimely death or illness of key personnel, or replace a sufficient number of appropriately skilled and key personnel could place us at a significant competitive disadvantage and prevent us from successfully implementing our strategy, which could impair our ability to implement our strategic plan successfully, achieve our performance targets and otherwise have a material adverse effect on our business, financial condition and results of operations. Limitations on the manner in which regulated financial institutions, such as us, can compensate their officers and employees, including those contained in pending rule proposals implementing requirements of Section 956 of the Dodd-Frank Act, may make it more difficult for such institutions to compete for talent with financial institutions and other companies not subject to these or similar limitations. If we are unable to compete effectively, our business, financial condition and results of operations could be adversely affected, perhaps materially. Our ability to meet our obligations, and the cost of funds to do so, depend on our ability to access identified sources of liquidity at a reasonable cost. Liquidity risk is the risk that we will not be able to meet our obligations, including funding commitments, as they come due. This risk is inherent in our operations and can be heightened by a number of factors, including an over-reliance on a particular source of funding (including, for example, secured FHLB advances), changes in credit ratings or market-wide phenomena such as market dislocation and major disasters. Like many banking groups, our reliance on customer deposits to meet a considerable portion of our funding has grown over recent years, and we continue to seek to increase the proportion of our funding represented by customer deposits. However, these deposits are subject to fluctuation due to certain factors outside our control, such as increasing competitive pressures for retail or corporate customer deposits, changes in interest rates and returns on other investment classes, or a loss of confidence by customers in us or in the banking sector generally which could result in a significant outflow of deposits within a short period of time. To the extent there is heightened competition among U.S. banks for retail customer deposits, this competition may increase the cost of procuring new deposits and/or retaining existing deposits, and otherwise negatively affect our ability to grow our deposit base. An inability to grow, or any material decrease in, our deposits could have a material adverse effect on our ability to satisfy our liquidity needs. Maintaining a diverse and appropriate funding strategy for our assets consistent with our wider strategic risk appetite and plan remains challenging, and any tightening of credit markets could have a material adverse impact on us. In particular, there is a risk that corporate and financial institution counterparties may seek to reduce their credit exposures to banks and other financial institutions (for example, reductions in unsecured deposits supplied by these counterparties), which may cause funding from these sources to no longer be available. Under these circumstances, we may need to seek funds from alternative sources, potentially at higher costs than has previously been the case, or may be required to consider disposals of other assets not previously identified for disposal, in order to reduce our funding commitments. Citizens Financial Group, Inc. | 23 A reduction in our credit ratings, which are based on a number of factors, could have a material adverse effect on our business, financial condition and results of operations. Credit ratings affect the cost and other terms upon which we are able to obtain funding. Rating agencies regularly evaluate us, and their ratings are based on a number of factors, including our financial strength. Other factors considered by rating agencies include conditions affecting the financial services industry generally. Any downgrade in our ratings would likely increase our borrowing costs, could limit our access to capital markets, and otherwise adversely affect our business. For example, a ratings downgrade could adversely affect our ability to sell or market certain of our securities, including long-term debt, engage in certain longer-term derivatives transactions and retain our customers, particularly corporate customers who may require a minimum rating threshold in order to place funds with us. In addition, under the terms of certain of our derivatives contracts, we may be required to maintain a minimum credit rating or have to post additional collateral or terminate such contracts. Any of these results of a rating downgrade could increase our cost of funding, reduce our liquidity and have adverse effects on our business, financial condition and results of operations. Our financial performance may be adversely affected by deterioration in borrower credit quality, particularly in the New England, Mid-Atlantic and Midwest regions, where our operations are predominately concentrated. We have exposure to many different industries and risks arising from actual or perceived changes in credit quality and uncertainty over the recoverability of amounts due from borrowers is inherent in our businesses. Our exposure may be exacerbated by the geographic concentration of our operations, which are predominately located in the New England, Mid-Atlantic and Midwest regions. The credit quality of our borrowers may deteriorate for a number of reasons that are outside our control, including as a result of prevailing economic and market conditions and asset valuation. The trends and risks affecting borrower credit quality, particularly in the New England, Mid-Atlantic and Midwest regions, have caused, and in the future may cause, us to experience impairment charges, increased repurchase demands, higher costs, additional write-downs and losses and an inability to engage in routine funding transactions, which could have a material adverse effect on our business, financial condition and results of operations. Our framework for managing risks may not be effective in mitigating risk and loss. Our risk management framework is made up of various processes and strategies to manage our risk exposure. The framework to manage risk, including the framework’s underlying assumptions, may not be effective under all conditions and circumstances. If the risk management framework proves ineffective, we could suffer unexpected losses and could be materially adversely affected. One of the main types of risks inherent in our business is credit risk. An important feature of our credit risk management system is to employ an internal credit risk control system through which we identify, measure, monitor and mitigate existing and emerging credit risk of our customers. As this process involves detailed analyses of the customer or credit risk, taking into account both quantitative and qualitative factors, it is subject to human error. In exercising their judgment, our employees may not always be able to assign an accurate credit rating to a customer or credit risk, which may result in our exposure to higher credit risks than indicated by our risk rating system. In addition, we have undertaken certain actions to enhance our credit policies and guidelines to address potential risks associated with particular industries or types of customers, as discussed in more detail under the “Risk Governance” and “Market Risk” sections in Item 7. However, we may not be able to effectively implement these initiatives, or consistently follow and refine our credit risk management system. If any of the foregoing were to occur, it may result in an increase in the level of nonaccrual loans and a higher risk exposure for us, which could have a material adverse effect on us. Citizens Financial Group, Inc. | 24 Changes in our accounting policies or in accounting standards could materially affect how we report our financial results and condition. From time to time, the FASB and SEC change the financial accounting and reporting standards that govern the accounting for our financial results and the preparation of our financial statements. These changes can be operationally complex to implement and can materially impact how we record and report our financial condition and results of operations. For example, in June 2016, the FASB issued Accounting Standards Update 2016-13, Measurement of Credit Losses on Financial Instruments (“CECL”), that substantially changed the accounting for credit losses on loans and other financial assets held by banks, financial institutions and other organizations. Upon adoption of CECL on January 1, 2020, we recognize credit losses on these assets equal to management’s estimate of credit losses over the full remaining expected life. We consider all relevant information when estimating expected credit losses, including details about past events, current conditions, and reasonable and supportable forecasts. As evidenced in the first half of 2020 due to the impact of COVID-19, the standard introduces heightened volatility in provision for credit losses, given uncertainty in the accuracy of macroeconomic forecasts over longer time horizons, variances in the rate and composition of loan growth, and changes in overall loan portfolio size and mix. As a result, it is possible that our ongoing reported earnings and lending activity could be negatively impacted. For more information regarding CECL, see Note 6 in Item 8. Our financial and accounting estimates and risk management framework rely on analytical forecasting and models. The processes we use to estimate our inherent loan losses and to measure the fair value of financial instruments, as well as the processes used to estimate the effects of changing interest rates and other market measures on our financial condition and results of operations, depends upon the use of analytical and forecasting models. Some of our tools and metrics for managing risk are based upon our use of observed historical market behavior. We rely on quantitative models to measure risks and to estimate certain financial values. Models may be used in such processes as determining the pricing of various products, grading loans and extending credit, measuring interest rate and other market risks, predicting losses, assessing capital adequacy and calculating regulatory capital levels, as well as estimating the value of financial instruments and balance sheet items. Poorly designed or implemented models present the risk that our business decisions based on information incorporating such models will be adversely affected due to the inadequacy of that information. Moreover, our models may fail to predict future risk exposures if the information used in the model is incorrect, obsolete or not sufficiently comparable to actual events as they occur. We seek to incorporate appropriate historical data in our models, but the range of market values and behaviors reflected in any period of historical data is not at all times predictive of future developments in any particular period and the period of data we incorporate into our models may turn out to be inappropriate for the future period being modeled. In such case, our ability to manage risk would be limited and our risk exposure and losses could be significantly greater than our models indicated. In addition, if existing or potential customers believe our risk management is inadequate, they could take their business elsewhere. This could harm our reputation as well as our revenues and profits. Finally, information we provide to our regulators based on poorly designed or implemented models could also be inaccurate or insufficient. Some of the decisions that our regulators make, including those related to capital distributions to our stockholders, could be adversely affected due to their perception that the quality of the models used to generate the relevant information is insufficient. The preparation of our financial statements requires the use of estimates that may vary from actual results. Particularly, various factors may cause our Allowance for Credit Losses to increase. The preparation of audited Consolidated Financial Statements in conformity with GAAP requires management to make significant estimates that affect the financial statements. Our most critical accounting estimate is the ACL. The ACL is a reserve established through a provision for credit losses charged to expense and represents our estimate of expected credit losses within the existing loan and lease portfolio and unfunded lending commitments. The level of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not unconditionally cancellable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information. Citizens Financial Group, Inc. | 25 The determination of the appropriate level of the ACL inherently involves a degree of subjectivity and requires that we make significant estimates of current credit risks and future trends, all of which may undergo material changes. Changes in economic conditions affecting borrowers, the stagnation of certain economic indicators that we are more susceptible to, such as unemployment and real estate values, new information regarding existing loans, identification of additional problem loans and other factors, both within and outside our control, may require an increase in the ACL. In addition, bank regulatory agencies periodically review our ACL and may require an increase in the ACL or the recognition of further loan charge-offs, based on judgments that can differ from those of our own management. In addition, if charge-offs in future periods exceed the ACL—that is, if the ACL is inadequate—we will need to recognize additional provision for credit losses. Should such additional provision expense become necessary, it would result in a decrease in net income and capital and may have a material adverse effect on us. For more information regarding our use of estimates in preparation of financial statements, see Note 1 in Item 8 and the “Critical Accounting Estimates” section in Item 7. Operational risks are inherent in our businesses. to obtain proper authorization; Our operations depend on our ability to process a very large number of transactions efficiently and accurately while complying with applicable laws and regulations. Operational risk and losses can result from internal and external fraud; improper conduct or errors by employees or third parties; failure to document transactions properly or failure to comply with applicable regulatory requirements and conduct of business rules; equipment failures, including those caused by natural disasters or by electrical, telecommunications or other essential utility outages; business continuity and data security system failures, including those caused by computer viruses, cyber-attacks against us or our vendors, or unforeseen problems encountered while implementing major new computer systems or upgrades to existing systems; or the inadequacy or failure of systems and controls, including those of our suppliers or counterparties. Although we have implemented risk controls and loss mitigation actions, and substantial resources are devoted to developing efficient procedures, identifying and rectifying weaknesses in existing procedures and training staff, it is not possible to be certain that such actions have been or will be effective in controlling each of the operational risks faced by us. Any weakness in these systems or controls, or any breaches or alleged breaches of such laws or regulations, could result in increased regulatory supervision, enforcement actions and other disciplinary action, and have an adverse impact on our business, applicable authorizations and licenses, reputation and results of operations. The financial services industry, including the banking sector, is undergoing rapid technological change as a result of changes in customer behavior, competition and changes in the legal and regulatory framework, and we may not be able to compete effectively as a result of these changes. services industry, The financial including the banking sector, is continually undergoing rapid technological change with frequent introductions of new technology-driven products and services. In addition, new, unexpected technological changes could have a disruptive effect on the way banks offer products and services. We believe our success depends, to a great extent, on our ability to address customer needs by using technology to offer products and services that provide convenience to customers and to create additional efficiencies in our operations. However, we may not be able to, among other things, keep up with the rapid pace of technological changes, effectively implement new technology-driven products and services or be successful in marketing these products and services to our customers. As a result, our ability to compete effectively to attract or retain new business may be impaired, and our business, financial condition or results of operations may be adversely affected. In addition, changes in the legal and regulatory framework under which we operate require us to update our information systems to ensure compliance. Our need to review and evaluate the impact of ongoing rule proposals, final rules and implementation guidance from regulators further complicates the development and implementation of new information systems for our business. Also, recent regulatory guidance has focused on the need for financial institutions to perform increased due diligence and ongoing monitoring of third-party vendor relationships, thus increasing the scope of management involvement and decreasing the efficiency otherwise resulting from our relationships with third-party technology providers. Given the significant number of ongoing regulatory reform initiatives, it is possible that we incur higher than expected information technology costs in order to comply with current and impending regulations. See “—Supervisory requirements and expectations on us as a FHC and a BHC and any regulator-imposed limits on our activities could adversely affect our ability to implement our strategic plan, expand our business, continue to improve our financial performance and make capital distributions to our stockholders.” Citizens Financial Group, Inc. | 26 We are subject to a variety of cybersecurity risks that, if realized, could adversely affect how we conduct our business. Information security risks for large financial institutions such as us have increased significantly in recent years in part because of the proliferation of new technologies, such as the internet and mobile banking to conduct financial transactions, and the increased sophistication and activities of organized crime, hackers, terrorists, nation-states, activists and other external parties. Third parties with whom we or our customers do business also present operational and information security risks to us, including security breaches or failures of their own systems. Risks relating to cyber-attacks on our vendors and other third parties, including supply chain attacks affecting our software and information technology service providers, have been rising as such attacks become increasingly frequent and severe. The possibility of employee error, failure to follow security procedures, or malfeasance also presents these risks, particularly given the recent trend towards remote work arrangements. Our operations rely on the secure processing, transmission and storage of confidential information in our computer systems and networks as well as in the third-party computer systems and networks used to provide products and services on our behalf. In addition, to access our products and services, our customers may use personal computers, smartphones, tablets, and other mobile devices that are beyond our control environment. Although we believe that we have appropriate information security procedures and controls based on our adherence to applicable laws and regulations, industry standards and best practices, our technologies, systems, networks and our customers’ devices may be the target of cyber-attacks or information security breaches that could result in the unauthorized release, gathering, monitoring, misuse, theft, sale or loss or destruction of the confidential, and/or proprietary information of CFG, our customers, our vendors, our counterparties, or our employees. We are under continuous threat of loss or network degradation due to cyber- attacks, such as computer viruses, malicious or destructive code, phishing attacks, ransomware, and Distributed Denial of Service (“DDoS”) attacks. This is especially true as we continue to expand customer capabilities to utilize the Internet and other remote channels to transact business. Two of the most significant cyber-attack risks that we face are e-fraud and loss of sensitive customer data. Loss from e-fraud occurs when cybercriminals extract funds directly from customers’ or our accounts using fraudulent schemes that may include Internet-based funds transfers. We have been subject to a number of e-fraud incidents historically. We have also been subject to attempts to steal sensitive customer data, such as account numbers and social security numbers, through unauthorized access to our computer systems including computer hacking. Such attacks are less frequent but could present significant reputational, legal and regulatory costs to us if successful. We have implemented certain technology protections such as Customer Profiling and Set-Up Authentication to be in compliance with the FFIEC Authentication and Access to Financial Institution Services and Systems guidelines. As cyber threats continue to evolve, we may be required to expend significant additional resources to continue to modify or enhance our layers of defense or to investigate and remediate any information security vulnerabilities. System enhancements and updates may also create risks associated with implementing new systems and integrating them with existing ones. Due to the complexity and interconnectedness of information technology systems, the process of enhancing our layers of defense can itself create a risk of systems disruptions and security issues. In addition, addressing certain information security vulnerabilities, such as hardware-based vulnerabilities, may affect the performance of our information technology systems. The ability of our hardware and software providers to deliver patches and updates to mitigate vulnerabilities in a timely manner can introduce additional risks, particularly when a vulnerability is being actively exploited by threat actors. Cyber- attacks against the patches themselves have also proven to be a significant risk that companies will have to address going forward. Despite our efforts to prevent a cyber-attack, a successful cyber-attack could persist for an extended period of time before being detected, and, following detection, it could take considerable time for us to obtain full and reliable information about the cybersecurity incident and the extent, amount and type of information compromised. During the course of an investigation, we may not necessarily know the full effects of the incident or how to remediate it, and actions and decisions that are taken or made in an effort to mitigate risk may further increase the costs and other negative consequences of the incident. Moreover, potential new regulations may require us to disclose information about a cybersecurity event before it has been resolved or fully investigated. Citizens Financial Group, Inc. | 27 The techniques used by cyber criminals change frequently, may not be recognized until launched and can be initiated from a variety of sources, including terrorist organizations and hostile foreign governments. These actors may attempt to fraudulently induce employees, customers or other users of our systems to disclose sensitive information in order to gain access to data or our systems. In the event that a cyber-attack is successful, our business, financial condition or results of operations may be adversely affected. For a discussion of the guidance that federal banking regulators have released regarding cybersecurity and cyber risk management standards, see the “Regulation and Supervision” section of Item 1. We rely heavily on communications and information systems to conduct our business. We rely heavily on communications and information systems to conduct our business. Any failure, interruption or breach in security of these systems, including due to hacking or other similar attempts to breach information technology security protocols, could result in failures or disruptions in our customer relationship management, general ledger, deposit, loan and other systems. Although we have established policies and procedures designed to prevent or limit the effect of the possible failure, interruption or security breach of our information systems, there can be no assurance that these policies and procedures will be successful and that any such failure, interruption or security breach will not occur or, if they do occur, that they will be adequately addressed. The occurrence of any failure, interruption or security breach of our information systems could require us to devote substantial resources (including management time and attention) to recovery and response efforts, damage our reputation, result in a loss of customer business, subject us to additional regulatory scrutiny, or expose us to civil litigation and possible financial liability. Although we maintain insurance coverage for information security events, we may incur losses as a result of such events that are not insured against or not fully covered by our insurance. We rely on third parties for the performance of a significant portion of our information technology. We rely on third parties for the performance of a significant portion of our information technology functions and the provision of information technology and business process services. For example, (i) unaffiliated third parties operate data communications networks on which certain components and services relating to our online banking system rely, (ii) third parties host or maintain many of our applications, including a commercial loan system, which is hosted and maintained by Automated Financial Systems, Inc., and our Mobile Digital Banking Application, which is hosted and maintained by Amazon Web Services, Inc., (iii) Fidelity Information Services, LLC maintains our core deposits system, (iv) Infosys Limited provides us with a wide range of information technology support services, including service desk, end user support, production application support, and private cloud support, and (v) Kyndryl, Inc. provides us with mainframe support services. The success of our business depends in part on the continuing ability of these (and other) third parties to perform these functions and services in a timely and satisfactory manner, which performance could be disrupted or otherwise adversely affected due to failures or other information security events originating at the third parties or at the third parties’ suppliers or vendors (so-called “fourth party risk”). For example, during 2021, there were a number of widely publicized cases of outages in connection with access to cloud service providers. We may not be able to effectively monitor or mitigate fourth-party risk, in particular as it relates to the use of common suppliers or vendors by the third parties that perform functions and services for us. If we experience a disruption in the provision of any functions or services performed by third parties, we may have difficulty in finding alternate providers on terms favorable to us and in reasonable time frames. If these services are not performed in a satisfactory manner, we would not be able to serve our customers well. In either situation, our business could incur significant costs and be adversely affected. We are exposed to reputational risk and the risk of damage to our brands and the brands of our affiliates. Our success and results depend, in part, on our reputation and the strength of our brands. We are vulnerable to adverse market perception as we operate in an industry where integrity, customer trust and confidence are paramount. We are exposed to the risk that litigation, employee misconduct, operational failures, the outcome of regulatory or other investigations or actions, press speculation and negative publicity, perception of our environmental, social and governance practices and disclosures, among other factors, could damage our brands or reputation. Our brands and reputation could also be harmed if we sell products or services that do not perform as expected or customers’ expectations for the product are not satisfied. Citizens Financial Group, Inc. | 28 Unpredictable catastrophic events, including pandemics, terrorist attacks, extreme weather events and other large-scale catastrophes, could have an adverse effect on our business, financial position and results of operations. The occurrence of catastrophic events, including pandemics, such as COVID-19, terrorists attacks, extreme weather events, such as hurricanes, tropical storms, or tornadoes, and other large-scale catastrophes could adversely affect our business, financial condition or results of operations, including by affecting the stability of our deposit base, impairing the ability of our borrowers to repay outstanding loans, impairing the value of collateral securing loans, causing significant property damage or operational disruptions, resulting in loss of revenue or causing us to incur additional expenses. For example, the COVID-19 pandemic has in the past negatively affected, and could in the future negatively affect, the global and U.S. economies, including by increasing unemployment levels, disrupting supply chains and businesses in many industries, lowering equity market valuations, decreasing liquidity in fixed income markets, and creating significant volatility and disruption in financial markets. This has in the past resulted in, and could in the future result in, higher and more volatile provisions for credit losses and has in the past adversely affected, and could in the future adversely affect, our noninterest income. The extent to which the COVID-19 pandemic could adversely affect our business, financial condition and results of operations, as well as our liquidity and capital profile, will depend on future developments, which are highly uncertain and cannot be predicted, including the scope and duration of the pandemic, any resurgence of COVID-19 cases and the emergence of new variants, the widespread availability, use and effectiveness of vaccines, actions taken by governmental authorities and other third parties in response to the pandemic and the direct and indirect impact of the pandemic on us, our clients and customers, our service providers and other market participants. As the COVID-19 pandemic adversely affects us, it may also have the effect of heightening many of the other risks described herein. Furthermore, although we maintain both business continuity and disaster recovery plans, if a terrorist attack, extreme weather event, or other catastrophe rendered both our production data center in Rhode Island and our recovery data center in North Carolina unusable, there can be no assurance that these plans and related capabilities will adequately protect us from such events, and our business, financial condition or results of operations could be adversely affected. The effects of geopolitical instability, such as Russia’s invasion of Ukraine, may adversely affect us and create significant risks and uncertainties for our business, with the ultimate impact dependent on future developments, which are highly uncertain and unpredictable. Ongoing geopolitical instability, such as Russia’s invasion of Ukraine, has negatively impacted, and could in the future negatively impact, the global and U.S. economies, including by causing supply chain disruptions, rising prices for oil and other commodities, volatility in capital markets and foreign currency exchange rates, rising interest rates and heightened cybersecurity risks. The extent to which such geopolitical instability, such as Russia’s invasion of Ukraine, adversely affects our business, financial condition and results of operations, as well as our liquidity and capital profile, will depend on future developments, which are highly uncertain and unpredictable, including with respect to Russia’s invasion, the extent and duration of the invasion and economic sanctions imposed on Russia, and the immeasurable humanitarian toll inflicted on Ukraine. If geopolitical instability adversely affects us, it may also have the effect of heightening other risks related to our business. Risks Related to Our Industry Any deterioration in national economic conditions could have a material adverse effect on our business, financial condition and results of operations. Our business is affected by national economic conditions, as well as perceptions of those conditions and future economic prospects. Changes in such economic conditions are not predictable and cannot be controlled. Adverse economic conditions, such as challenges in the global supply chain and recent inflationary trends, could require us to charge off a higher percentage of loans and increase the provision for credit losses, which would reduce our net income and otherwise have a material adverse effect on our business, financial condition and results of operations. Citizens Financial Group, Inc. | 29 We operate in an industry that is highly competitive, which could result in losing business or margin declines and have a material adverse effect on our business, financial condition and results of operations. We operate in a highly competitive industry. The industry could become even more competitive as a result of reform of the financial services industry resulting from the Dodd-Frank Act and other legislative, regulatory and technological changes, as well as continued consolidation. We face aggressive competition from other domestic and foreign lending institutions and from numerous other providers of financial services, including non-banking financial institutions that are not subject to the same regulatory restrictions as banks and BHCs, securities firms and insurance companies, and competitors that may have greater financial resources. With respect to non-banking financial institutions, technology and other changes have lowered barriers to entry and made it possible for non-banks to offer products and services traditionally provided by banks. For example, consumers can maintain funds that would have historically been held as bank deposits in brokerage accounts or mutual funds. Consumers can also complete transactions such as paying bills and/or transferring funds directly without the assistance of banks. In addition, the emergence, adoption and evolution of new technologies that do not require intermediation, including distributed ledgers such as digital assets and blockchain, as well as advances in robotic process automation, could significantly affect the competition for financial services. The process of eliminating banks as intermediaries, known as “disintermediation,” could result in the loss of fee income, as well as the loss of customer deposits and the related income generated from those deposits. Some of our non-bank competitors are not subject to the same extensive regulations we are and, therefore, may have greater flexibility in competing for business. As a result of these and other sources of competition, we could lose business to competitors or be forced to price products and services on less advantageous terms to retain or attract clients, either of which would adversely affect our profitability. Climate change manifesting as physical or transition risks could adversely affect our operations, businesses and customers. There is increasing global concern over the risks of climate change and related environmental sustainability matters. The physical risks of climate change include discrete events, such as flooding and wildfires, and longer-term shifts in climate patterns, such as extreme heat, sea level rise, and more frequent and prolonged drought. Such events could disrupt our operations or those of our clients, customers, or service providers, including through direct damage to assets and indirect impacts from supply chain disruption and market volatility. We are also exposed to risks associated with the transition to a lower-carbon economy in response to concerns around climate change. Such risks may result from changes in policies, laws and regulations, technologies, or market preferences that are intended to address climate change. These changes could materially and negatively impact our or our customers’ business, results of operations, financial condition and our reputation, including as a result of our or our customers’ involvement in, or decision not to participate in, certain industries or projects associated with exacerbating climate change, as well as any decisions we make to continue to conduct or change our activities in response to considerations relating to climate change. Ongoing legislative or regulatory uncertainties and changes regarding climate risk management and practices may result in higher regulatory, compliance, credit and reputational risks and costs. The conditions of other financial institutions or of the financial services industry could adversely affect our operations and financial condition. Financial services institutions are typically interconnected as a result of trading, investment, liquidity management, clearing, counterparty and other relationships. Within the financial services industry, the default by any one institution could lead to defaults by other institutions. Concerns about, or a default by, one institution could lead to significant liquidity problems and losses or defaults by other institutions, as the commercial and financial soundness of many financial institutions are closely related as a result of these credit, trading, clearing and other relationships. Even the perceived lack of creditworthiness of, or questions about, a counterparty may lead to market-wide liquidity problems and losses or defaults by various institutions. This systemic risk may adversely affect financial intermediaries, such as clearing agencies, banks and exchanges with which we interact on a daily basis, or key funding providers such as the FHLBs, any of which could have a material adverse effect on our access to liquidity or otherwise have a material adverse effect on our business, financial condition and results of operations. Citizens Financial Group, Inc. | 30 Risks Related to Regulations Governing Our Industry As a financial holding company and a bank holding company, we are subject to comprehensive regulation that could have a material adverse effect on our business and results of operations. As a FHC and a BHC, we are subject to comprehensive regulation, supervision and examination by the FRB. In addition, CBNA is subject to comprehensive regulation, supervision and examination by the OCC. Our regulators supervise us through regular examinations and other means that allow the regulators to gauge management’s ability to identify, assess and control risk in all areas of operations in a safe and sound manner and to ensure compliance with laws and regulations. In the course of their supervision and examinations, our regulators may require improvements in various areas. If we are unable to implement and maintain any required actions in a timely and effective manner, we could become subject to informal (nonpublic) or formal (public) supervisory actions and public enforcement orders that could lead to significant restrictions on our existing business or on our ability to engage in any new business. Such forms of supervisory action could include, without limitation, written agreements, cease and desist orders, and consent orders and may, among other things, result in restrictions on our ability to pay dividends, requirements to increase capital, restrictions on our activities, the imposition of civil monetary penalties, and enforcement of such actions through injunctions or restraining orders. We could also be required to dispose of certain assets and liabilities within a prescribed period. The terms of any such supervisory or enforcement action could have a material adverse effect on our business, financial condition and results of operations. We are a BHC that has elected to become a FHC pursuant to the Bank Holding Company Act. FHCs are allowed to engage in certain financial activities in which a BHC is not otherwise permitted to engage. However, to maintain FHC status, a BHC (and all of its depository institution subsidiaries) must be “well capitalized” and “well managed.” If a BHC ceases to meet these capital and management requirements, there are many penalties it would be faced with, including the FRB may impose limitations or conditions on the conduct of its activities, and it may not undertake any of the broader financial activities permissible for FHCs or acquire a company engaged in such financial activities without prior approval of the FRB. If a company does not return to compliance within 180 days, which period may be extended, the FRB may require divestiture of that company’s depository institutions. To the extent we do not meet the requirements to be a FHC in the future, there could be a material adverse effect on our business, financial condition and results of operations. We may be unable to disclose some restrictions or limitations on our operations imposed by our regulators. From time to time, bank regulatory agencies take supervisory actions that restrict or limit a financial institution’s activities and lead it to raise capital or subject it to other requirements. Directives issued to enforce such actions may be confidential and thus, in some instances, we are not permitted to publicly disclose these actions. In addition, as part of our regular examination process, our regulators may advise us to operate under various restrictions as a prudential matter. Any such actions or restrictions, if and in whatever manner imposed, could adversely affect our costs and revenues. Moreover, efforts to comply with any such nonpublic supervisory actions or restrictions may require material investments in additional resources and systems, as well as a significant commitment of managerial time and attention. As a result, such supervisory actions or restrictions, if and in whatever manner imposed, could have a material adverse effect on our business and results of operations; and, in certain instances, we may not be able to publicly disclose these matters. Citizens Financial Group, Inc. | 31 The regulatory environment in which we operate continues to be subject to significant and evolving regulatory requirements that could have a material adverse effect on our business and earnings. We are heavily regulated by multiple banking, consumer protection, securities and other regulatory authorities at the federal and state levels. This regulatory oversight is primarily established to protect depositors, the DIF, consumers of financial products, and the financial system as a whole, not our security holders. Changes to statutes, regulations, rules or policies, including the interpretation, implementation or enforcement of statutes, regulations, rules or policies, could affect us in substantial and unpredictable ways, including by, for example, subjecting us to additional costs, limiting the types of financial services and other products we may offer, limiting our ability to pursue acquisitions and increasing the ability of third parties, including non-banks, to offer competing financial services and products. In recent years, we, together with the rest of the financial services industry, have faced particularly intense scrutiny, with many new regulatory initiatives and vigorous oversight and enforcement on the part of numerous regulatory and governmental authorities. Legislatures and regulators have pursued a broad array of initiatives intended to promote the safety and soundness of financial institutions, financial market stability, the transparency and liquidity of financial markets, and consumer and investor protection. Certain regulators and law enforcement authorities have also recently required admissions of wrongdoing and, in some cases, criminal pleas as part of the resolutions of matters brought by them against financial institutions. Any such resolution of a matter involving us could lead to increased exposure to civil litigation, could adversely affect our reputation, could result in penalties or limitations on our ability to do business or engage in certain activities and could have other negative effects. In addition, a single event or issue may give rise to numerous and overlapping investigations and proceedings, including by multiple federal and state regulators and other governmental authorities. We are also subject to laws and regulations relating to the privacy of the information of our customers, employees, counterparties and others, and any failure to comply with these laws and regulations could expose us to liability and/or reputational damage. As new privacy-related laws and regulations are implemented, the time and resources needed for us to comply with those laws and regulations, as well as our potential liability for non- compliance and our reporting obligations in the case of data breaches, may significantly increase. While there have been significant revisions to the laws and regulations applicable to us that have been finalized in recent years, there are other rules to implement changes that have yet to be proposed or enacted by our regulators. The final timing, scope and impact of these changes to the regulatory framework applicable to financial institutions remains uncertain. For more information on regulations to which we are subject and recent initiatives to reform financial institution regulation, see the “Regulation and Supervision” section in Item 1. We are subject to capital adequacy and liquidity standards, and if we fail to meet these standards our financial condition and operations would be adversely affected. We are subject to several capital adequacy and liquidity standards. To the extent that we are unable to meet these standards, our ability to make distributions of capital will be limited and we may be subject to additional supervisory actions and limitations on our activities. See “Regulation and Supervision” in Item 1 and the “Capital and Regulatory Requirements” and “Liquidity” sections in Item 7, for further discussion of the regulations to which we are subject. The Parent Company could be required to act as a “source of strength” to CBNA, which would have a material adverse effect on our business, financial condition and results of operations. FRB policy historically required BHCs to act as a source of financial and managerial strength to their subsidiary banks. The Dodd-Frank Act codified this policy as a statutory requirement. This support may be required by the FRB at times when we might otherwise determine not to provide it or when doing so is not otherwise in the interests of CFG or our stockholders or creditors, and may include one or more of the following: • • • The Parent Company may be compelled to contribute capital to CBNA, including by engaging in a public offering to raise such capital. Furthermore, any extensions of credit from the Parent Company to CBNA that are included in CBNA’s capital would be subordinate in right of payment to depositors and certain other indebtedness of CBNA. In the event of a BHC’s bankruptcy, any commitment that the BHC had been required to make to a federal bank regulatory agency to maintain the capital of a subsidiary bank will be assumed by the bankruptcy trustee and entitled to priority of payment. In the event of impairment of the capital stock of CBNA, the Parent Company, as CBNA’s stockholder, could be required to pay such deficiency. Citizens Financial Group, Inc. | 32 The Parent Company depends on CBNA for substantially all of its revenue, and restrictions on dividends and other distributions by CBNA could affect its liquidity and ability to fulfill our obligations. As a BHC, the Parent Company is a separate and distinct legal entity from CBNA, our banking subsidiary. The Parent Company typically receives substantially all of our revenue from dividends from CBNA. These dividends are the principal source of funds to pay dividends on our equity and interest and principal on our debt. Various federal and/or state laws and regulations, as well as regulatory expectations, limit the amount of dividends that CBNA may pay to the Parent Company. Also, our right to participate in a distribution of assets upon a subsidiary’s liquidation or reorganization is subject to the prior claims of the subsidiary’s creditors. In the event CBNA is unable to pay dividends to the Parent Company, it may not be able to service debt, pay obligations or pay dividends on its common stock. The inability to receive dividends from CBNA could have a material adverse effect on our business, financial condition and results of operations. See the “Supervision and Regulation” section in Item 1 and the “Capital and Regulatory Matters” section in Item 7. From time-to-time, we may become or are subject to regulatory actions that may have a material impact on our business. We may become or are involved, from time to time, in reviews, investigations and proceedings (both formal and informal) by governmental and self-regulatory agencies regarding our business. These regulatory actions involve, among other matters, accounting, compliance and operational matters, certain of which may result in adverse judgments, settlements, fines, penalties, injunctions or other relief that may require changes to our business or otherwise materially impact our business. In regulatory actions, such as those referred to above, it is inherently difficult to determine whether any loss is probable or whether it is possible to reasonably estimate the amount of any loss. We cannot predict with certainty if, how or when such proceedings will be resolved or what the eventual fine, penalty or other relief, conditions or restrictions, if any, may be, particularly for actions that are in their early stages of investigation. The Parent Company may be required to make significant restitution payments to CBNA customers arising from certain compliance issues and also may be required to pay civil money penalties in connection with certain of these issues. This uncertainty makes it difficult to estimate probable losses, which, in turn, can lead to substantial disparities between the reserves we may establish for such proceedings and the eventual settlements, fines, or penalties. Adverse regulatory actions could have a material adverse effect on our business, financial condition and results of operations. We are and may be subject to litigation that may have a material impact on our business. Our operations are diverse and complex and we operate in legal and regulatory environments that expose us to potentially significant litigation risk. In the normal course of business, we have been named, from time to time, as a defendant in various legal actions, including arbitrations, class actions and other litigation, arising in connection with our activities as a financial services institution, including with respect to alleged unfair or deceptive business practices and mis-selling of certain products. Certain of the actual or threatened legal actions include claims for substantial compensatory and/or punitive damages or claims for indeterminate amounts of damages. In some cases, the entities that would otherwise be the primary defendants in such cases are bankrupt or in financial distress. Moreover, a number of recent judicial decisions have upheld the right of borrowers to sue lending institutions on the basis of various evolving legal theories, collectively termed “lender liability.” Generally, lender liability is founded on the premise that a lender has either violated a duty, whether implied or contractual, of good faith and fair dealing owed to the borrower or has assumed a degree of control over the borrower resulting in the creation of a fiduciary duty owed to the borrower or its other creditors or stockholders. This could increase the amount of private litigation to which we are subject. For more information regarding ongoing significant legal proceedings in which we may be involved, see Note 19 in Item 8. Citizens Financial Group, Inc. | 33 Compliance with anti-money laundering and anti-terrorism financing rules involves significant cost and effort. We are subject to rules and regulations regarding money laundering and the financing of terrorism. Monitoring compliance with anti-money laundering and anti-terrorism financing rules can put a significant financial burden on banks and other financial institutions and poses significant technical challenges. Although we believe our current policies and procedures are sufficient to comply with applicable rules and regulations, we cannot guarantee that our anti-money laundering and anti-terrorism financing policies and procedures completely prevent situations of money laundering or terrorism financing. Any such failure events may have severe consequences, including sanctions, fines and reputational consequences, which could have a material adverse effect on our business, financial condition or results of operations. Risks Related to our Common Stock Our stock price may be volatile, and you could lose all or part of your investment as a result. You should consider an investment in our common stock to be risky, and you should invest in our common stock only if you can withstand a significant loss and wide fluctuation in the market value of your investment. The market price of our common stock could be subject to wide fluctuations in response to, among other things, the factors described in this “Risk Factors” section, and other factors, some of which are beyond our control. These factors include: • • • • • • • • quarterly variations in our results of operations or the quarterly financial results of companies perceived to be similar to us; changes in expectations as to our future financial performance, including financial estimates by securities analysts and investors; our announcements or our competitors’ announcements enhancements, significant contracts, acquisitions or strategic investments; fluctuations in the market valuations of companies perceived by investors to be comparable to us; future sales of our common stock; additions or departures of members of our senior management or other key personnel; changes in industry conditions or perceptions; and changes in applicable laws, rules or regulations and other dynamics. regarding new products or services, Furthermore, the stock markets have experienced price and volume fluctuations that have affected and continue to affect the market price of equity securities of many companies. These fluctuations have often been unrelated or disproportionate to the operating performance of these companies. These broad market fluctuations, as well as general economic, systemic, political and market conditions, such as recessions, loss of investor confidence, interest rate changes or international currency fluctuations, may negatively affect the market price of our common stock. If any of the foregoing occurs, it could cause our stock price to fall and may expose us to securities class action litigation that, even if unsuccessful, could be costly to defend and a distraction to management. We may not repurchase shares or pay cash dividends on our common stock. Holders of our common stock are only entitled to receive such dividends as our Board of Directors may declare out of funds legally available for such payments. Although we have historically declared cash dividends on our common stock, we are not required to do so and may reduce or eliminate our common stock dividend in the future. This could adversely affect the market price of our common stock. Also, as a BHC, our ability to repurchase shares and declare and pay dividends is dependent on certain federal regulatory considerations, including the rules of the FRB regarding capital adequacy and dividends. Additionally, we are also generally required to receive the FRB’s approval for any dividends, share repurchases, or redemption of capital securities if we are required to resubmit our capital plan. Further, if we are unable to satisfy the capital requirements applicable to us for any reason, we may be limited in our ability to repurchase shares and declare and pay dividends on our capital stock. See the “Regulation and Supervision” section in Item 1, for further discussion of the regulations to which we are subject. Citizens Financial Group, Inc. | 34 “Anti-takeover” provisions and the regulations to which we are subject may make it more difficult for a third party to acquire control of us, even if the change in control would be beneficial to stockholders. We are a BHC incorporated in the state of Delaware. Anti-takeover provisions in Delaware law and our restated certificate of incorporation and amended and restated bylaws, as well as regulatory approvals that would be required under federal law, could make it more difficult for a third party to take control of us and may prevent stockholders from receiving a premium for their shares of our common stock. These provisions could adversely affect the market price of our common stock and could reduce the amount that stockholders might get if we are sold. Furthermore, banking laws impose notice, approval and ongoing regulatory requirements on any stockholder or other party that seeks to acquire direct or indirect “control” of an FDIC-insured depository institution. These laws include the Bank Holding Company Act and the Change in Bank Control Act. ITEM 1B. UNRESOLVED STAFF COMMENTS None. ITEM 2. PROPERTIES We lease seven operations centers in Boston, Medford, and Westwood, Massachusetts; Pittsburgh, Pennsylvania; Franklin, Tennessee; Irving, Texas and Glen Allen, Virginia. We own two principal operations centers in Johnston and East Providence, Rhode Island. At December 31, 2022, our subsidiaries owned and operated a total of 59 facilities and leased an additional 1,293 facilities. We believe our current facilities are adequate to meet our needs. See Note 7 and Note 9 in Item 8 for more information regarding our premises and equipment, and leases, respectively. ITEM 3. LEGAL PROCEEDINGS Information required by this item is presented in Note 19 in Item 8 and is incorporated herein by reference. ITEM 4. MINE SAFETY DISCLOSURES Not applicable. PART II ITEM 5. MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Our common stock is traded on the New York Stock Exchange under the symbol “CFG.” As of January 31, 2023, our common stock was owned by 7,306 holders of record (including Cede & Co.) and approximately 525,000 beneficial shareholders whose shares were held in “street name” through a broker or bank. Information relating to compensation plans under which our equity securities are authorized for issuance is presented in Item 12. The following graph compares the cumulative total stockholder returns for our performance during the five-year period ended December 31, 2022 relative to the performance of the Standard & Poor’s 500® index, a commonly referenced U.S. equity benchmark consisting of leading companies from diverse economic sectors; the KBW Nasdaq Bank Index (“BKX”), composed of 24 leading national money centers, regional banks and thrifts; and a group of other banks that constitute our peer regional banks. The graph assumes a $100 investment at the closing price on December 31, 2017 in each of CFG common stock, the S&P 500 index, the BKX and the peer market-capitalization weighted average and assumes all dividends were reinvested on the date paid. The points on the graph represent the fiscal quarter-end amounts based on the last trading day in each subsequent fiscal quarter. Citizens Financial Group, Inc. | 35 This graph shall not be deemed “soliciting material” or be filed with the Securities and Exchange Commission for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (“Exchange Act”), or otherwise subject to the liabilities under that Section, and shall not be deemed to be incorporated by reference into any filing of Citizens Financial Group, Inc. under the Securities Act of 1933, as amended, or the Exchange Act. $200 $180 $160 $140 $120 $100 $80 $60 12/31/17 12/31/18 12/31/19 12/31/20 12/31/21 12/31/22 CFG S&P 500 Index BKX Index Peer Bank Average CFG S&P 500 Index KBW BKX Index Peer Regional Bank Average Issuer Purchase of Equity Securities 12/31/2022 12/31/2021 12/31/2020 12/31/2019 12/31/2018 12/31/2017 $114 157 109 113 $132 191 139 137 $96 149 100 102 $103 126 112 114 $73 96 82 85 $100 100 100 100 Details of the repurchases of the Company’s common stock during the three months ended December 31, 2022 are included below: Period October 1, 2022 - October 31, 2022 November 1, 2022 - November 30, 2022 December 1, 2022 - December 31, 2022 Total Number of Shares Repurchased(1) 3,366,139 5,597 373,120 Average Price Paid Per Share $40.18 $39.49 $40.02 Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs(2) 3,360,569 — 371,471 Maximum Dollar Amount of Shares That May Yet Be yy Purchased as Part of Publicly Announced Plans or Programs(2) $864,930,346 $864,930,346 $850,000,000 (1) Includes shares repurchased to satisfy applicable tax withholding obligations in connection with an employee share-based compensation plan and the forfeiture of unvested restricted stock awards. (2) On June 27, 2022, the Company announced that its Board of Directors increased the authorization of common share repurchases to $1.0 billion, which was an increase of $545 million above the $455 million of capacity remaining under the $750 million authorization on January 20, 2021. On February 17, 2023, the Company announced that its Board of Directors increased the capacity under its common share repurchase program by an additional $1.15 billion. This is incremental to the $850 million of capacity remaining as of December 31, 2022 under the prior June 2022 authorization. Citizens Financial Group, Inc. | 36 Common stock share repurchases may be executed in the open market or in privately negotiated transactions, including under Rule 10b5-1 plans and accelerated share repurchase and other structured transactions. The timing and exact amount of future share repurchases will be subject to various factors, including the Company’s capital position, financial performance, capital impacts of strategic initiatives, market conditions, receipt of required regulatory approvals and other regulatory considerations. ITEM 6. RESERVED Not applicable. Citizens Financial Group, Inc. | 37 ITEM 7. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Introduction .............................................................................................................................................................................. Financial Performance ........................................................................................................................................................... Results of Operations - 2022 compared with 2021 p p ........................................................................................................ Net Interest Income ..................................................................................................................................................... Noninterest Income ..................................................................................................................................................... Noninterest Expense p ................................................................................................................................................... Provision for Credit Losses ........................................................................................................................................ Income Tax Expense p .................................................................................................................................................... Business Operating Segments p g g .................................................................................................................................... Results of Operations - 2021 compared with 2020 p p ........................................................................................................ Analysis of Financial Condition y ............................................................................................................................................ Securities........................................................................................................................................................................ Loans and Leases.......................................................................................................................................................... Allowance for Credit Losses and Nonaccrual Loans and Leases....................................................................... p Deposits .......................................................................................................................................................................... Borrowed Funds............................................................................................................................................................ g Capital and Regulatory Matters p y ............................................................................................................................................ Liquidity q y..................................................................................................................................................................................... Critical Accounting Estimates g ............................................................................................................................................... Accounting and Reporting Developments p p g g ......................................................................................................................... Risk Governance ...................................................................................................................................................................... Market Risk................................................................................................................................................................................ Non-GAAP Financial Measures and Reconciliations ........................................................................................................ Pageg 39 40 41 41 44 44 45 45 45 46 47 47 48 50 55 55 56 59 62 64 65 67 76 Citizens Financial Group, Inc. | 38 INTRODUCTION Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $226.7 billion in assets as of December 31, 2022. Headquartered in Providence, Rhode Island, we offer a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. We help our customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, we provide an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,400 ATMs and more than 1,100 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, we offer a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com. On February 18, 2022, CBNA completed the acquisition of the HSBC East Coast branches and national online deposit business. The transaction extends our physical presence and adds customers in several attractive markets, accelerating our national expansion strategy. The transaction includes 66 branches in the New York City metropolitan area, 9 branches in the Mid-Atlantic/Washington D.C. area, and 5 branches in Southeast Florida. On April 6, 2022, Citizens completed the acquisition of all outstanding shares of Investors for a combination of stock and cash. The acquisition enhances Citizens’ banking franchise, adding an attractive middle market, small business and consumer customer base while building our physical presence in the Mid-Atlantic region with the addition of 154 branches located in the greater New York City and Philadelphia metropolitan areas and across New Jersey. On June 8, 2022, Citizens completed the acquisition of DH Capital, a private investment banking firm serving companies in the internet infrastructure, software, IT services and communications sectors. This acquisition further strengthens our growing corporate advisory capabilities. For additional information regarding these acquisitions see Note 2. The following MD&A is intended to assist readers in their analysis of the accompanying Consolidated information. It should be read in conjunction with the Financial Statements and supplemental financial Consolidated Financial Statements and Notes to Consolidated Financial Statements in Item 8, as well as other information contained in this document. Non-GAAP Financial Measures This document contains non-GAAP financial measures denoted as “Underlying” results. Underlying results for any given reporting period exclude certain items that may occur in that period which management does not consider indicative of our on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. We further believe the presentation of Underlying results increases comparability of period-to-period results. Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP. Non-GAAP measures are denoted throughout our MD&A by the use of the term Underlying. Where there is a reference to these metrics in that paragraph, all measures that follow are on the same basis when applicable. For more information on the computation of non-GAAP financial measures, see “—Non-GAAP Financial Measures and Reconciliations.” Citizens Financial Group, Inc. | 39 FINANCIAL PERFORMANCE g Key Highlights y g Net income decreased $246 million, with earnings per diluted common share down $1.06 to $4.10 compared to 2021. Results reflect notable items of $352 million or $0.74 per diluted common share, net of tax benefit, compared to $78 million or $0.18 per diluted common share, net of tax benefit, in 2021. Table 1: Notable Items (in millions) Provision (benefit) for credit losses Noninterest income Noninterest expense Income tax expense (in millions) Provision (benefit) for credit losses Noninterest income Noninterest expense Income tax expense Year Ended December 31, 2022 Less: notable items Reported results (GAAP) Integration related costs(1) TOP and other(2) $474 2,009 4,892 582 $— (31) 213 (58) $— — 49 (9) Provision(3) $169 — — Underlying results (non-GAAP) $305 2,040 4,630 (43) 692 Year Ended December 31, 2021 Less: notable items Reported results (GAAP) Integration related costs(1) TOP and other(2) Provision ($411) 2,135 4,081 658 $— — 35 (9) $— — 70 (18) $— — — — Underlying results (non-GAAP) ($411) 2,135 3,976 685 (1) Includes integration related costs associated with acquisitions for the years ended December 31, 2022 and 2021, and mark-to-market losses on loans acquired (2) from Investors classified as LHFS for the year ended December 31, 2022. Includes our TOP transformational and revenue and efficiency initiatives for the years ended December 31, 2022 and 2021, income tax impacts related to legacy tax matters for the year ended December 31, 2022, and a pension settlement charge and compensation-related credit for the year ended December 31, 2021. (3) Includes the initial provision for credit losses of $169 million tied to the HSBC transaction and Investors acquisition. As required by purchase accounting, a fair value mark for performing loans including both credit and interest rate components is recorded in addition to the provision for credit losses expense, thus the credit exposure has been “double counted”. • Net income available to common stockholders decreased $246 million to $2.0 billion compared to 2021. ◦ ◦ On an Underlying basis, which excludes notable items, net income available to common stockholders of $2.3 billion was stable compared to 2021. On an Underlying basis, earnings per diluted common share of $4.84 compared to $5.34 in 2021, driven primarily by $305 million in provision expense in 2022 versus a $411 million provision benefit in 2021. Total revenue increased $1.4 billion to $8.0 billion compared to 2021, driven by an increase of 33% in net interest income, including the impacts of the HSBC transaction and Investors acquisition. The efficiency ratio of 61.0% compared to 61.4% in 2021. ◦ On an Underlying basis, the efficiency ratio of 57.5% compared to 59.8% in 2021. • • • ROTCE of 13.9% compared to 15.4% in 2021. ◦ On an Underlying basis, ROTCE of 16.4% compared to 16.0%. • Tangible book value per common share of $27.88 decreased 19% from 2021. For additional information regarding our financial performance, see “—Results of Operations — 2022 compared with 2021” included in this report. Citizens Financial Group, Inc. | 40 RESULTS OF OPERATIONS — 2022 compared with 2021 Net Interest Income Net interest income is our largest source of revenue and is the difference between the interest earned on interest-earning assets (generally loans, leases and investment securities) and the interest expense incurred in connection with interest-bearing liabilities (generally deposits and borrowed funds). The level of net interest income is primarily a function of the difference between the effective yield on our average interest-earning assets and the effective cost of our interest-bearing liabilities. These factors are influenced by the pricing and mix of interest-earning assets and interest-bearing liabilities which, in turn, are impacted by external factors such as local economic conditions, competition for loans and deposits, the monetary policy of the FRB and market interest rates. For further discussion, refer to “—Market Risk — Non-Trading Risk,” and “—Risk Governance.” Citizens Financial Group, Inc. | 41 Table 2: Maja or Components ofo Net Interest Income (dollars in millions) Assets Interest-bearing cash and due from banks and deposits in banks Taxable investment securities Non-taxable investment securities Total investment securities Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages Home Equity Automobile Education Other retail Total retail Total loans and leases Loans held for sale, at fair value Other loans held for sale Interest-earning assets Noninterest-earning assets Total assets Liabilities and Stockholders’ Equity Checking with interest Money market Savings Term Total interest-bearing deposits Short-term borrowed funds Long-term borrowed funds Total borrowed funds Total interest-bearing liabilities Demand deposits Other noninterest-bearing liabilities Total liabilities Stockholders’ equity Total liabilities and stockholders’ equity Interest rate spread Net interest income and net interest margin Net interest income and net interest margin, FTE(1) Memo: Total deposits (interest-bearing and demand) Year Ended December 31, 2022 2021 Change Average Balances Income/ Expense Yields/ Rates Average Balances Income/ Expense Yields/ Rates Average Balances Yields/ Rates (bps) $6,195 35,639 3 35,642 50,002 24,746 1,521 76,269 27,759 13,057 13,729 13,047 5,483 73,075 149,344 1,767 1,188 194,136 20,925 $215,061 $36,127 48,410 27,524 8,330 120,391 1,584 12,078 13,662 134,053 51,717 5,553 191,323 23,738 $215,061 $172,108 $128 840 — 840 1,942 1,026 46 3,014 876 555 507 560 456 2,954 5,968 67 57 7,060 $142 320 100 89 651 23 374 397 1,048 2.04 % 2.35 2.33 2.35 3.83 4.09 3.00 3.90 3.16 4.25 3.69 4.29 8.31 4.04 3.97 3.77 4.71 3.61 0.39 % 0.66 0.37 1.07 0.54 1.47 3.07 2.88 0.78 $6,012 $6,023 $651 2.83 % 3.10 % 3.10 % 0.38 % $11,762 27,574 3 27,577 43,512 14,515 1,742 59,769 20,636 11,901 12,972 12,666 5,607 63,782 123,551 3,359 262 166,511 18,595 $185,106 $27,365 49,148 20,276 6,802 103,591 66 7,412 7,478 111,069 46,898 4,105 162,072 23,034 $185,106 $150,489 $16 487 — 487 1,399 380 49 1,828 613 370 506 536 400 2,425 4,253 82 13 4,851 $24 78 19 39 160 1 178 179 339 0.13 % 1.76 2.60 1.76 3.17 2.58 2.79 3.02 2.97 3.11 3.90 4.23 7.15 3.80 3.42 2.45 4.87 2.90 0.09 % 0.16 0.10 0.58 0.15 1.13 2.39 2.38 0.30 $4,512 $4,521 $160 2.60 % 2.71 % 2.72 % 0.11 % ($5,567) 8,065 — 8,065 6,490 10,231 (221) 16,500 7,123 1,156 757 381 (124) 9,293 25,793 (1,592) 926 27,625 2,330 $29,955 $8,762 (738) 7,248 1,528 16,800 1,518 4,666 6,184 22,984 4,819 1,448 29,251 704 $29,955 $21,619 191 bps 59 (27) 59 66 151 21 88 19 114 (21) 6 116 24 55 132 (16) 71 30 50 27 49 39 34 68 50 48 23 39 38 27 (1) Net interest income and net interest margin is presented on a FTE basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial and industrial loans for the periods presented. Net interest income increased $1.5 billion, or 33%, compared to 2021, reflecting growth of 17% in interest-earning assets, driven by the impacts of the HSBC transaction and Investors acquisition, and higher net interest margin. Net interest margin on a FTE basis increased 38 basis points to 3.10% compared to 2021, reflecting higher earning-asset yields given higher market interest rates, partially offset by increased funding costs. Average interest-earning asset yields increased 71 basis points to 3.61%, while average interest-bearing liability costs increased 48 basis points to 0.78% compared to 2021. Average interest-earning assets increased $27.6 billion, or 17%, compared to 2021. Interest earning assets increased, reflecting the impacts of the HSBC transaction and Investors acquisition. Growth in commercial and industrial, commercial real estate, residential mortgage, home equity, and investments was partially offset by a decrease in cash held in interest-bearing deposits reflecting the deployment of elevated liquidity. Citizens Financial Group, Inc. | 42 Average deposits increased $21.6 billion, or 14%, compared to 2021, primarily attributable to the HSBC transaction and Investors acquisition. Average total borrowed funds increased $6.2 billion compared to 2021, given an increase in long-term and short-term FHLB borrowings driven by advances acquired from Investors and the funding of loan and security growth, partially offset by a decrease in senior debt. Table 3: Changes in Net Interest Income Due to Average Volume and Average Rate (in millions) Interest Income Interest-bearing cash and due from banks and deposits in banks Taxable investment securities Total investment securities Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages Home Equity Automobile Education Other retail Total retail Total loans and leases Loans held for sale, at fair value Other loans held for sale Total interest income Interest Expense Checking with interest Money market Savings Term Total interest-bearing deposits Short-term borrowed funds Long-term borrowed funds Total borrowed funds Total interest expense Net interest income Year Ended December 31, 2022 Versus 2021 Average Volume(1) gg Average Rate(1) Net Change ($7) 142 142 203 265 (6) 462 212 36 29 16 (8) 285 747 (38) 46 $119 211 211 340 381 3 724 51 149 (28) 8 64 244 968 23 (2) $112 353 353 543 646 (3) 1,186 263 185 1 24 56 529 1,715 (15) 44 $890 $1,319 $2,209 $8 (2) 7 9 22 17 40 57 79 $110 244 74 41 469 5 156 161 630 $118 242 81 50 491 22 196 218 709 $811 $689 $1,500 (1) Volume and rate changes have been allocated on a consistent basis using the respective percentage changes in average balances and average rates. Citizens Financial Group, Inc. | 43 Noninterest Income Table 4: Noninterest Income (dollars in millions) Service charges and fees Capital markets fees Card fees Mortgage banking fees Trust and investment services fees Foreign exchange and derivative products Letter of credit and loan fees Securities gains, net Other income(1) Noninterest income Year Ended December 31, 2022 2021 Change Percent $420 $409 368 273 261 249 188 159 9 82 428 250 434 239 120 156 10 89 $11 (60) 23 (173) 10 68 3 (1) (7) $2,009 $2,135 ( ($126) ) ( 3% (14) 9 (40) 4 57 2 (10) (8) (6%) (1) Includes bank-owned life insurance income and other income for all periods presented. Noninterest income decreased $126 million, or 6%, compared to 2021, highlighted by the following significant changes. • Mortgage banking fees declined given lower production volumes and gain-on-sale margins, partially offset by higher servicing revenue. • • • • Foreign exchange and derivative products revenue increased reflecting growth in client hedging activity across foreign exchange, interest rate and commodity products. Capital markets fees decreased reflecting lower underwriting, merger and acquisition advisory, and loan syndication fees given challenging market conditions. Card fees increased driven by higher debit and credit card volumes. Trust and investment services fees increased driven by higher annuity fees. • Other income declined driven by $31 million of mark-to-market losses on loans acquired from Investors classified as LHFS, partially offset by higher bank-owned life insurance and leasing income. Noninterest Expense Table 5: Noninterest Expense (dollars in millions) Salaries and employee benefits Outside services Equipment and software Occupancy Other operating expense Noninterest expense Year Ended December 31, 2022 2021 Change Percent $2,549 $2,132 700 648 410 585 595 610 333 411 $4,892 $4,081 $417 105 38 77 174 $811 20% 18 6 23 42 20% Noninterest expense increased $811 million, or 20%, compared to 2021, driven primarily by acquisition and integration-related costs, higher salaries and employee benefits and other operating expense associated with FDIC insurance, travel and advertising costs, partially offset by the benefit of efficiency initiatives. Citizens Financial Group, Inc. | 44 Provision for Credit Losses The provision for credit losses is the result of a detailed analysis performed to estimate our ACL. The total provision for credit losses includes the provision for loan and lease losses and the provision for unfunded commitments. Refer to “—Analysis of Financial Condition — Allowance for Credit Losses and Nonaccrual Loans and Leases” for more information. The credit provision expense of $474 million for 2022 includes the “double count” for the non-PCD loan CECL provision expense of $169 million tied to the HSBC transaction and Investors acquisition and compares to a credit provision benefit of $411 million for 2021. In addition to the purchase accounting impacts from the HSBC transaction and Investors acquisition, the provision expense for 2022 reflected deterioration in the forecasted macroeconomic environment, including an increased risk of recession. The credit provision benefit for 2021 reflected the strong economic recovery driven by highly accommodative fiscal and monetary policies in place during that time. Income Tax Expense Income tax expense of $582 million decreased $76 million compared to 2021. The effective income tax rate of 21.9% decreased from 22.1% compared to 2021, primarily driven by an increase in benefits from tax- advantaged investments, bank-owned life insurance, and other tax credits, partially offset by impacts from the HSBC transaction and Investors acquisition. Business Operating Segments We have two business operating segments: Consumer Banking and Commercial Banking. Segment results are determined based on our management reporting system, which assigns balance sheet and statement of operations items to each of the business segments. The process is designed around our organizational and management structure. The results derived are not necessarily comparable with similar information published by other financial institutions. Developing and applying methodologies used to allocate items among the business operating segments is a dynamic process. Accordingly, financial results may be revised periodically as management systems are enhanced, methods of evaluating performance or product lines are updated, or our organizational structure changes. For more information regarding our business operating segments see Note 26. The following table presents certain financial data of our business operating segments. Total business operating segment financial results differ from total consolidated financial results. These differences are reflected in Other non-segment operations. Table 6: Selected Financial Data for Business Operating Segments (in millions) Net interest income Noninterest income Total revenue Noninterest expense Profit before credit losses Net charge-offs Income before income tax expense Income tax expense Net income Average Balances: Total assets Total loans and leases(1) Deposits Interest-earning assets (1) Includes LHFS. Consumer Banking Commercial Banking Year Ended December 31, Year Ended December 31, 2022 2021 2022 2021 $4,043 $3,562 $2,103 $1,706 1,063 5,106 3,391 1,715 226 1,489 381 1,223 4,785 2,987 1,798 185 1,613 410 845 2,948 1,223 1,725 46 1,679 375 809 2,515 973 1,542 156 1,386 300 $1,108 $1,203 $1,304 $1,086 $86,147 80,572 114,482 81,338 $75,509 71,126 100,195 72,034 $74,919 $57,617 70,992 49,898 71,276 54,734 44,747 55,096 Citizens Financial Group, Inc. | 45 Consumer Banking Net interest income increased $481 million, or 14%, compared to 2021, driven by higher net interest margin and growth in average interest-earning assets, including the impacts of the HSBC transaction and Investors acquisition. This increase was partially offset by a reduction in PPP loans and higher funding costs. Average loans increased $9.4 billion, or 13%, compared to 2021, reflecting the impacts of the HSBC transaction and Investors acquisition, as well as strength in mortgage and home equity. This increase was partially offset by a decline in PPP loans and planned runoff in auto and personal unsecured installment loans. Average deposits increased $14.3 billion, or 14%, compared to 2021, reflecting the impacts of the HSBC transaction and Investors acquisition. Noninterest income decreased $160 million, or 13%, compared to 2021, driven by lower mortgage banking fees reflecting lower gain-on-sale margins and production volumes, partially offset by higher servicing revenue. This decrease was partially offset by higher card fees given higher transaction volumes, and higher trust and investment services fees given higher annuity fees. Noninterest expense increased $404 million, or 14%, compared to 2021, driven primarily by acquisition impacts, higher salaries and employee benefits and other operating expense associated with FDIC insurance, travel and advertising costs, partially offset by the benefit of efficiency initiatives Net charge-offs increased $41 million, or 22%, compared to 2021, reflecting the normalization of the credit cycle. Commercial Banking Net interest income increased $397 million, or 23%, compared to 2021, driven by higher net interest margin and growth in average interest-earning assets, including the impact of the Investors acquisition. This increase was partially offset by higher funding costs. Noninterest income increased $36 million, or 4%, compared to 2021, driven by higher foreign exchange and derivative products revenue reflecting growth in client hedging activity across foreign exchange, interest rate and commodity products, higher service charges and fees reflecting the benefit of acquisitions, and higher card fees given higher transaction volumes. This increase was partially offset by lower capital markets fees reflecting lower underwriting, merger and acquisition advisory, and loan syndication fees given challenging market conditions. Noninterest expense Noninterest expense increased , $250 million, or 26%, compared to 2021 , driven primarily by acquisition impacts, higher salaries and employee benefits and other operating expense associated with FDIC insurance, travel and advertising costs, partially offset by the benefit of efficiency initiatives. , or Net charge-offs decreased $110 million, or 71%, compared to 2021, as credit performance remained strong. RESULTS OF OPERATIONS — 2021 compared with 2020 For a description of our results of operations for 2021, see the “Results of Operations — 2021 compared with 2020” section of Item 7 in our 2021 Form 10-K. Citizens Financial Group, Inc. | 46 ANALYSIS OF FINANCIAL CONDITION Securities Table 7: Amortized Cost and Fair Value of AFS and HTM Securities (in millions) U.S. Treasury and other State and political subdivisions Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Other/non-agency Total mortgage-backed securities Collateralized loan obligations Total debt securities available for sale, at fair value Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Total mortgage-backed securities Asset-backed securities Total debt securities held to maturity Total debt securities available for sale and held to maturity Equity securities, at cost Equity securities, at fair value December 31, 2022 December 31, 2021 Amortized Cost Fair Value Amortized Cost Fair Value $3,678 $3,486 2 2 $11 2 $11 2 21,250 19,062 24,607 24,442 280 21,530 1,248 251 19,313 1,206 397 25,004 1,208 405 24,847 1,207 $26,458 $24,007 $26,225 $26,067 $9,253 9,253 581 $8,506 8,506 536 $1,505 1,505 737 $1,557 1,557 732 $9,834 $9,042 $2,242 $2,289 $36,292 $33,049 $28,467 $28,356 $1,058 $1,058 153 153 $624 109 $624 109 Our securities portfolio is managed to maintain prudent levels of liquidity, credit quality, and market risk while achieving returns that align with our overall portfolio management strategy. The portfolio primarily includes high quality, highly liquid investments reflecting our ongoing commitment to maintain strong contingent liquidity levels and pledging capacity. As of December 31, 2022, U.S. government-guaranteed notes and GSE- issued mortgage-backed securities represent 94% of the fair value of our debt securities portfolio holdings. Holdings backed by mortgages dominate our portfolio and facilitate our ability to pledge those securities to the FHLB for collateral purposes. The fair value of the debt securities portfolio increased $4.7 billion from December 31, 2021, driven in large part by the Investors acquisition as well as net securities purchases. The amortized cost basis of the HTM portfolio increased $7.6 billion due to the transfer of $8.5 billion from the AFS portfolio during 2022, offset in part by paydowns. The ratio of HTM securities to total securities increased to 29% as of December 31, 2022. We manage our securities portfolio duration and convexity risk through asset selection and securities structure, and maintain duration levels within our risk appetite in the context of the broader interest rate risk framework and limits. As of December 31, 2022, the portfolio’s average effective duration was 5.8 years compared to 4.3 years as of December 31, 2021, as higher long-term rates drove a decrease in both actual and projected securities prepayment speeds. Citizens Financial Group, Inc. | 47 Table 8: Amortized Cost of AFS and HTM Securities by Contractual Maturity 1 Year or Less Amount Yield(2) After 1 Year Through 5 Years Amount Yield(2) After 10 Years Amount Yield(2) Total Amount Yield(2) As of December 31, 2022 Distribution of Maturities(1) After 5 Years Through 10 Years Amount Yield(2) $— — — % 5.25 $2,114 — 2.44 % — $1,564 — 2.76 % — $— 2 — % 2.60 $3,678 2 2.58 % 2.68 1 — — 1 — — — $1 1.98 — — 2.10 — — — 2.10 % 1,149 — — 3,263 3.16 — — 2.70 2,889 — 24 4,477 2.98 — 5.79 2.92 17,211 280 1,224 18,717 2.87 2.60 5.43 3.03 21,250 280 1,248 26,458 2.90 2.60 5.44 2.97 — — — — 9,253 2.33 9,253 2.33 581 581 $3,844 3.80 3.80 2.86 % — — $4,477 — — — 9,253 2.92 % $27,970 581 — 2.33 9,834 2.80 % $36,292 3.80 2.44 2.82 % (dollars in millions) Amortized cost: U.S. Treasury and other State and political subdivisions Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Other/non-agency Collateralized loan obligations Total debt securities available for sale Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Asset-backed securities Total debt securities held to maturity Total debt securities (1) Actual maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties. (2) The weighted-average yield is computed based on a constant effective interest rate over the contractual life of each security and considers the contractual coupon, amortization of premiums and accretion of discounts. Yields exclude the impact of related hedging derivatives. Loans and Leases Table 9: Composition of Loans and Leases, Excluding LHFS (dollars in millions) Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages Home equity Automobile Education Other retail Total retail December 31, 2022 2021 Change Percent $51,836 $44,500 28,865 1,479 82,180 29,921 14,043 12,292 12,808 5,418 74,482 14,264 1,586 60,350 22,822 12,015 14,549 12,997 5,430 67,813 $7,336 14,601 (107) 21,830 7,099 2,028 (2,257) (189) (12) 6,669 $28,499 16 % 102 (7) 36 31 17 (16) (1) — 10 22% Total loans and leases $156,662 $128,163 Total loans and leases increased $28.5 billion from $128.2 billion as of December 31, 2021, primarily driven by the HSBC transaction and Investors acquisition, resulting in growth in commercial and retail of 36% and 10%, respectively. Citizens Financial Group, Inc. | 48 Table 10: Fixed and Variable Rate Loans and Leases by Maturity (in millions) Fixed rate: Commercial and industrial Commercial real estate Leases Total commercial fixed rate Variable rate: Commercial and industrial Commercial real estate Leases Total commercial variable rate(1) Total commercial Fixed rate: Residential mortgages Home equity Automobile Education Other retail Total retail fixed rate Variable rate: Residential mortgages Home equity Automobile Education Other retail Total retail variable rate Total retail Total loans and leases December 31, 2022 1 Year or Less After 1 Year Through 5 Years After 5 Years Through 15 Years After 15 Years Total Loans and Leases $153 275 230 658 7,499 5,111 5 12,615 13,273 1,245 73 440 192 1,139 3,089 1 250 — 6 2,541 2,798 5,887 $19,160 $1,858 1,702 720 4,280 34,748 11,848 46 46,642 50,922 138 52 7,514 1,054 1,486 $1,728 4,921 478 7,127 5,693 4,777 — 10,470 17,597 1,640 268 4,338 7,061 11 10,244 13,318 6 9 — 244 2 261 10,505 $61,427 161 875 — 876 — 1,912 15,230 $32,827 $77 51 — 128 80 180 — 260 388 17,258 160 — 3,187 239 20,844 9,472 12,356 — 188 — 22,016 42,860 $43,248 $3,816 6,949 1,428 12,193 48,020 21,916 51 69,987 82,180 20,281 553 12,292 11,494 2,875 47,495 9,640 13,490 — 1,314 2,543 26,987 74,482 $156,662 (1) Includes $31.3 billion of floating-rate commercial loans hedged to fixed rate to manage our exposure to the variability in interest cash flows. Citizens Financial Group, Inc. | 49 Allowance for Credit Losses and Nonaccrual Loans and Leases The ACL is a reserve to absorb estimated future credit losses in accordance with GAAP. For additional information regarding the ACL, see “Critical Accounting Estimates — Allowance for Credit Losses” and Note 6. The ACL of $2.2 billion at December 31, 2022 compared with an ACL of $1.9 billion as of December 31, 2021, reflecting a reserve increase of $306 million. For further information see Note 6. Table 11: Allocation of the ALLL (dollars in millions) Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages Home equity Automobile Education Other retail Total retail December 31, 2022 2021 $581 456 23 1,060 207 89 131 268 228 923 33% $555 35% 18 1 52 19 9 8 8 4 48 220 46 821 144 82 154 308 249 937 11 1 47 18 9 12 10 4 53 Total loans and leases $1,983 100% $1,758 100% (dollars in millions) Allowance for Loan and Lease Losses Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages Home equity Automobile Education Other retail Total retail Total loans and leases Allowance for Unfunded Lending Commitments g Commercial(1) Retail(2) Total allowance for unfunded lending commitments December 31, 2022 2021 Loans and Leases Allowance Coverage Loans and Leases Allowance Coverage $51,836 28,865 1,479 82,180 29,921 14,043 12,292 12,808 5,418 74,482 $581 456 23 1,060 207 89 131 268 228 923 1.12 % $44,500 $555 1.25 % 1.58 1.59 1.29 0.69 0.63 1.07 2.09 4.21 1.24 14,264 1,586 60,350 22,822 12,015 14,549 12,997 5,430 67,813 220 46 821 144 82 154 308 249 937 1.54 2.92 1.36 0.63 0.69 1.05 2.37 4.59 1.38 $156,662 $1,983 1.27 % $128,163 $1,758 1.37 % 1.54 % 1.31 $207 50 257 1.61 % 1.42 $153 23 176 Allowance for credit losses $156,662 $2,240 1.43 % $128,163 $1,934 1.51 % (1) Coverage ratio includes total commercial allowance for unfunded lending commitments and total commercial allowance for loan and lease losses in the numerator and total commercial loans and leases in the denominator. (2) Coverage ratio includes total retail allowance for unfunded lending commitments and total retail allowance for loan losses in the numerator and total retail loans in the denominator. Citizens Financial Group, Inc. | 50 Table 13: Nonaccrual Loans and Leases (dollars in millions) Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages(1) Home equity Automobile Education Other retail Total retail December 31, 2022 2021 Change Percent $249 103 — 352 234 241 56 33 28 592 $944 0.60 % 210 237 $171 11 1 183 201 220 55 23 20 519 $702 0.55 % 251 276 $78 92 (1) 169 33 21 1 10 8 73 46% NM (100) 92 16 10 2 43 40 14 $242 34% 5 bps (41%) (39%) Nonaccrual loans and leases Nonaccrual loans and leases to total loans and leases Allowance for loan and lease losses to nonaccrual loans and leases Allowance for credit losses to nonaccrual loans and leases (1) Loans fully or partially guaranteed by the FHA, VA or USDA are classified as accruing. Table 14: Ratio of Net Charge-Offs to Average Loans and Leases (dollars in millions) Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages Home equity Automobile Education Other retail Total retail Total loans and leases December 31, Net Charge- Offs 2022 Average Balance Ratio Net Charge- Offs 2021 Average Balance Ratio $51 1 — 52 (1) (28) 36 59 152 218 $270 $50,002 0.10 % $124 $43,512 0.28 % 24,746 1,521 76,269 27,759 13,057 13,729 13,047 5,483 73,075 $149,344 — (0.03) 0.07 — (0.22) 0.26 0.45 2.77 0.30 0.18 % 22 18 164 (3) (42) 16 50 140 161 $325 14,515 1,742 59,769 20,636 11,901 12,972 12,666 5,607 63,782 $123,551 0.15 1.06 0.27 (0.01) (0.35) 0.12 0.39 2.49 0.25 0.26 % The NCO ratio decreased 8 basis points compared to 2021. The retail NCO ratio remained relatively flat compared to 2021. The commercial NCO ratio decreased compared to 2021, as credit performance remained strong. Commercial Loan Asset Quality Our commercial portfolio consists of traditional commercial and industrial loans, commercial leases and commercial real estate loans. The portfolio is predominantly focused on customers in our footprint and adjacent states in which we have a physical presence where our local delivery model provides for strong client connectivity. Additionally, we do business in certain specialized industry sectors on a national basis. Citizens Financial Group, Inc. | 51 We utilize regulatory classification ratings to monitor credit quality for commercial loans and leases. For more information on regulatory classification ratings see Note 6. The amortized cost basis of commercial loans and leases based on regulatory classification ratings is presented below: Table 15: Commercial Loans and Leases by Regulatory Classification (in millions) Commercial and industrial Commercial real estate Leases Total commercial (in millions) Commercial and industrial Commercial real estate Leases Total commercial December 31, 2022 Criticized Pass Special Mention $48,716 $1,072 26,486 1,448 887 21 Substandard Doubtful Total $1,885 1,425 10 $163 $51,836 67 — 28,865 1,479 $76,650 $1,980 $3,320 $230 $82,180 December 31, 2021 Criticized Pass $42,254 13,319 1,512 Special Mention $809 406 49 Substandard Doubtful Total $1,294 $143 $44,500 528 24 11 1 14,264 1,586 $57,085 $1,264 $1,846 $155 $60,350 Total commercial criticized balances of $5.5 billion at December 31, 2022 increased $2.3 billion compared with December 31, 2021. Commercial criticized as a percent of total commercial of 6.7% at December 31, 2022 increased from 5.4% at December 31, 2021. Commercial and industrial criticized balances of $3.1 billion at December 31, 2022 increased from $2.2 billion at December 31, 2021, driven by the Investors acquisition, and the impact of the macroeconomic environment and interest rates. Commercial and industrial criticized as a percent of total commercial and industrial was 6.0% at December 31, 2022 and 5.0% at December 31, 2021. Commercial and industrial criticized loans represented 57% of total criticized loans at December 31, 2022 compared to 69% at December 31, 2021. Commercial real estate criticized balances of $2.4 billion increased from $945 million at December 31, 2021, driven by the Investors acquisition, and the impacts of interest rates and return-to-office dynamics on the Office sector. Commercial real estate criticized as a percent of total commercial real estate increased to 8.2% at December 31, 2022 from 6.6% at December 31, 2021. Commercial real estate accounted for 43% of total criticized loans at December 31, 2022, compared to 29% at December 31, 2021. Citizens Financial Group, Inc. | 52 Table 16: Commercial Loans and Leases (dollars in millions) Sector Finance and insurance Capital call facilities Other Other manufacturing Technology Accommodation and food services Health, pharma, and social assistance Professional, scientific, and technical services Wholesale trade Retail trade Other services Energy and related Real estate and rental and leasing Consumer products manufacturing Administrative and waste management services Arts, entertainment, and recreation Automotive All other(1) December 31, 2022 December 31, 2021 % of Total Loans and Leases Balance % of Total Loans and Leases Balance $6,753 4 % $5,633 4 % 5,310 4,474 4,367 3,572 3,056 3,067 2,955 2,391 2,713 2,299 1,542 1,511 1,710 1,587 1,316 3,091 3 3 3 2 2 2 2 2 2 1 1 1 1 1 1 2 3,668 4,087 4,220 3,438 2,912 2,665 2,358 2,237 2,051 2,017 739 1,192 1,396 1,189 1,172 2,739 3 3 3 3 2 2 2 2 2 2 — 1 1 1 1 2 34 2 4 1 1 — — — 3 11 1 46 % Total commercial and industrial 51,715 33 43,713 Property type Multi-family Office Retail Industrial Co-op Data centers Hospitality All other(1) Total commercial real estate Total leases Total commercial(2) (1) Includes deferred fees and costs. (2) Excludes PPP loans of $121 million and $787 million as of December 31, 2022 and 2021, respectively. Retail Loan Asset Quality 8,696 6,253 3,208 3,344 1,824 870 638 4,032 28,865 1,479 6 4 2 2 1 1 — 2 18 1 2,253 5,234 1,433 1,753 — 204 471 2,916 14,264 1,586 $82,059 52 % $59,563 We utilize credit scores provided by FICO, which are generally refreshed on a quarterly basis, and payment and delinquency status to monitor credit quality for retail loans. Management believes FICO credit scores are the strongest indicator of potential credit losses over the contractual life of the loan. These scores represent current and historical national industry-wide consumer level credit performance data, which management considers to predict a borrower’s future payment performance. The largest portion of the retail portfolio is represented by borrowers located in the New England, Mid-Atlantic and Midwest regions. However, we do lend selectively in areas outside the footprint, primarily in automobile finance and education lending. Citizens Financial Group, Inc. | 53 Table 17: Retail Loan Portfolio Analysis December 31, 2022 Current Days Past Due and Accruing 60-89 30-59 90+ December 31, 2021 Days Past Due and Accruing Nonaccrual Current 30-59 60-89 90+ Nonaccrual Residential mortgages(1) Home equity Automobile Education Other retail 97.68 % 0.32 % 0.15 % 1.07 % 0.78 % 96.03 % 0.45 % 0.23 % 2.41 % 0.88 % 97.68 97.93 99.30 97.71 0.46 1.24 0.28 0.81 0.14 0.37 0.13 0.55 — — 0.03 0.41 1.72 0.46 0.26 0.52 97.75 98.45 99.45 98.18 98.18 0.32 0.90 0.26 0.74 0.74 0.10 0.27 0.10 0.42 0.42 — — 0.01 0.29 0.29 1.83 0.38 0.18 0.37 Total retail 98.02 % 0.52 % 0.21 % 0.46 % 0.79 % 97.69 % 97.69 % 0.51 % 0.51 % 0.20 % 0.20 % 0.83 % 0.83 % 0.77 % (1) 90+ days past due and accruing includes $316 million and $544 million of loans fully or partially guaranteed by the FHA, VA, and USDA at December 31, 2022 and 2021, respectively. For more information on the aging of accruing and nonaccrual retail loans see Note 6. Table 18: Retail Asset Quality Metrics Average refreshed FICO for total portfolio CLTV ratio for secured real estate(1) Nonaccrual retail loans as a percentage of total retail December 31, 2022 December 31, 2021 770 50 % 0.79 % 768 56 % 0.77 % (1) The real estate secured portfolio CLTV is calculated as the mortgage and second lien loan balance divided by the most recently available value of the property. Troubled Debt Restructurings In the first quarter of 2020, the CARES Act and interagency guidance exempted from TDR classification COVID-related modified retail and commercial loans that met certain eligibility criteria. While relief provisions under the CARES Act expired on December 31, 2021, we generally do not consider loans that were modified before January 1, 2022 that met eligibility criteria under the CARES Act to be TDRs. For additional information regarding TDRs see Note 6. Table 19: Accruing and Nonaccrual Troubled Debt Restructurings (dollars in millions) Commercial and industrial Commercial real estate Total commercial Residential mortgages(1) Home equity Automobile Education Other retail Total retail Total December 31, 2022 As a % of Accruing TDRs Accruing 30-89 Days Past Due 90+ Days Past Due Nonaccrual Total $130 0.8 % — 130 575 154 6 99 17 851 $981 — 0.8 3.9 0.2 0.1 0.4 0.2 4.8 5.6% — % — — 14.9 — — 0.3 — 15.2 15.2% $116 10 126 73 78 9 21 2 $246 10 256 648 232 15 120 19 183 $309 1,034 $1,290 Citizens Financial Group, Inc. | 54 (dollars in millions) Commercial and industrial Commercial real estate Total commercial Residential mortgages(1) Home equity loans Automobile Education Other retail Total retail Total December 31, 2021 As a % of Accruing TDRs Accruing 30-89 Days Past Due 90+ Days Past Due $196 — % 1 197 295 183 8 112 20 618 — — 2.9 0.6 0.2 0.5 0.2 4.5 $815 4.5% — % — — 12.0 — — 0.1 — 12.1 12.1% Nonaccrual Total $74 $270 9 83 42 74 22 11 2 151 $234 10 280 337 257 30 123 22 769 $1,049 (1) Includes $146 million and $98 million in 90+ days past due and accruing that are fully or partially guaranteed by the FHA, VA, and USDA at December 31, 2022 and 2021, respectively. Deposits Table 20: Composition of Deposits (dollars in millions) Demand Money market Checking with interest Savings Term Total deposits December 31, 2022 2021 Change Percent $49,283 $49,443 ($160) 49,905 39,721 29,805 12,010 47,216 30,409 22,030 5,263 2,689 9,312 7,775 6,747 $180,724 $154,361 $26,363 —% 6 31 35 128 17% The increase in total deposits as of December 31, 2022 compared to December 31, 2021 is driven by $25.4 billion of period-end balances from the HSBC transaction and Investors acquisition. Total estimated uninsured deposits are $88.9 billion and $77.9 billion as of December 31, 2022 and 2021, respectively. Table 21: Term Deposits in Excess of the FDIC Insurance Limit by Remaining Maturity (in millions) December 31, 2022 Three months or less After three months through six months After six months through twelve months After twelve months Total term deposits(1) (1) Includes term deposits per account in excess of $250,000. Borrowed Funds $879 33 234 100 $1,246 Total borrowed funds of $15.9 billion as of December 31, 2022 increased $8.9 billion compared to December 31, 2021, primarily driven by FHLB advances acquired from Investors as part of the acquisition. For more information regarding our borrowed funds see “—Liquidity” and Note 13. Citizens Financial Group, Inc. | 55 CAPITAL AND REGULATORY MATTERS As a BHC and FHC, we are subject to regulation and supervision by the FRB. Our banking subsidiary, CBNA, is a national banking association primarily regulated by the OCC. Our regulation and supervision continues to evolve as the legal and regulatory frameworks governing our operations continue to change. For more information, see the “Regulation and Supervision” section in Item 1. Capital Adequacy Process Our assessment of capital adequacy begins with our Board-approved risk appetite and risk management framework. This framework provides for the identification, measurement and management of material risks. Capital requirements are determined for actual and forecasted risk portfolios using applicable regulatory capital methodologies. The assessment also considers the possible impacts of approved and proposed changes to regulatory capital requirements. Key analytical frameworks, including scenario analysis and stress testing, supplement our base line forecast to help inform a range of potential outcomes. A governance framework supports our capital planning process, including capital management policies and procedures that document capital adequacy metrics and limits, as well as our Capital Contingency Plan and the active engagement of both the legal-entity boards and senior management in oversight and decision-making. Forward-looking assessments of capital adequacy feed development of a single capital plan covering us and our banking subsidiary that is periodically submitted to the FRB. We prepare this plan in full compliance with the FRB’s Capital Plan Rule and we participate annually in the FRB’s horizontal capital review, which is the FRB’s assessment of specific capital planning areas, as part of their normal supervisory process. Under the FRB’s Tailoring Rules, Category IV firms, such as us, are subject to biennial supervisory stress testing and are exempt from company-run stress testing and related disclosure requirements. The FRB supervises Category IV firms on an ongoing basis, including evaluation of the capital adequacy and capital planning processes during off-cycle years. Annually, the FRB requires us to submit a capital plan approved by our Board of Directors or one of its committees. We submitted our 2022 Capital Plan to the FRB on April 4, 2022, and must submit our 2023 Capital Plan by April 5, 2023. We expect the FRB to provide us with our preliminary SCB requirement in June 2023 and our final SCB requirement by August 31, 2023. The final SCB requirement will become effective on October 1, 2023 and will remain in effect until September 30, 2024. For more information, see the “Tailoring of Prudential Requirements” section in Item 1. Under the SCB framework, the FRB will not object to capital plans on quantitative grounds and each firm is required to maintain capital ratios above the sum of its minimum and SCB requirements to avoid restrictions on capital distributions and discretionary bonus payments. For Category IV firms, like us, the SCB will be re-calibrated with each biennial supervisory stress test and updated annually to reflect our planned common stock dividends. On August 4, 2022, the FRB announced, based on the results of the 2022 CCAR supervisory stress tests, that our SCB will remain at 3.4% through September 30, 2023. To incorporate the effects of the Investors acquisition on our capital requirements, the FRB will require that we participate in the 2023 CCAR supervisory stress test. Regulations relating to capital planning, regulatory reporting, stress testing and capital buffer requirements applicable to firms like us are presently subject to rule-making and potential further guidance and interpretation by the applicable federal regulators. We will continue to evaluate the impact of these and any other prudential regulatory changes, including their potential resultant changes in our regulatory and compliance costs and expenses. Citizens Financial Group, Inc. | 56 Regulatory Capital Ratios and Capital Composition Under the current U.S. Basel III capital framework, we and our banking subsidiary, CBNA, must meet the following specific minimum requirements: CET1 capital ratio of 4.5%, tier 1 capital ratio of 6.0%, total capital ratio of 8.0% and tier 1 leverage ratio of 4.0%. As a BHC, our SCB of 3.4% is imposed on top of the three minimum risk-based capital ratios listed above and a CCB of 2.5% is imposed on top of the three minimum risk-based capital ratios listed above for CBNA. Under the U.S. Basel III rules, the CET1 deduction threshold for MSRs, certain deferred tax assets and investments in the capital of unconsolidated financial institutions is 25%. As of December 31, 2022, we did not meet the threshold for these additional capital deductions. MSRs or certain deferred tax assets not deducted from CET1 capital are assigned a 250% risk weight and investments in the capital of unconsolidated financial institutions not deducted from CET1 capital are assigned an exposure category risk weight. In reaction to the COVID disruption, the federal banking regulators adopted a final rule relative to regulatory capital treatment of the ACL under CECL. This rule allowed electing banking organizations to delay the estimated impact of CECL on regulatory capital for a two-year period ending December 31, 2021, followed by a three-year transition period ending December 31, 2024. The three-year transition period will phase-in the reversal of the aggregate amount of the capital benefit provided during the initial two-year delay. On December 31, 2021, the aggregate amount of capital benefit was $384 million. The reduction in the capital benefit in 2022 was $96 million, or approximately 6 basis points. The table below presents our actual regulatory capital ratios under the U.S. Basel III Standardized rules: Table 22: Regulatory Capital Ratios Under the U.S. Basel III Standardized Rules (in millions, except ratio data) CET1 capital Tier 1 capital Total capital Tier 1 leverage December 31, 2022 December 31, 2021 Amount Ratio Amount Ratio Required Minimum Capital Ratios(1) $18,574 20,588 23,755 20,588 10.0 % $15,656 9.9 % 11.1 12.8 9.3 17,670 20,244 17,670 11.1 12.7 9.7 7.9 % 9.4 11.4 4.0 Risk-weighted assets Quarterly adjusted average assets(2) (1) Represents minimum requirement under the current capital framework plus the SCB of 3.4%. The SCB is not applicable to the Tier 1 leverage ratio. (2) Represents total average assets less certain amounts deducted from Tier 1 capital. 185,224 220,779 181,800 158,831 At December 31, 2022, our CET1 ratio increased, given the common stock issued in connection with the Investors acquisition and net income, partially offset by a $26.4 billion increase in RWA, higher goodwill and intangibles related to the HSBC transaction and Investors acquisition, dividends and a decrease in the modified CECL transition amount as we entered the first year of the CECL three-year transition period. The Tier 1 capital ratio was flat compared to 2021. The total capital ratio increased due to the changes in the CET1 capital ratio described above, combined with a net increase in subordinated debt and AACL related to the Investors acquisition, partially offset by a reduction in the modified AACL transition amount. At December 31, 2022, our CET1 capital, tier 1 capital and total capital ratios were approximately 210 basis points, 170 basis points and 140 basis points, respectively, above their required minimums. Both the Company and CBNA are subject to the standardized approach for determining RWA. At December 31, 2022, the Company’s RWA totaled $185.2 billion, up $26.4 billion from December 31, 2021, largely driven by the Investors acquisition. As of December 31, 2022, the tier 1 leverage ratio was 9.3%, down from 9.7% at December 31, 2021, driven by an increase in quarterly adjusted average assets of $39.0 billion, partially offset by higher tier 1 capital. Citizens Financial Group, Inc. | 57 Table 23: Capital Composition Under the U.S. Basel III Capital Framework (in millions) Total common stockholders’ equity Exclusions: Modified CECL transitional amount Net unrealized (gains)/losses recorded in accumulated other comprehensive income (loss), net of tax: Debt and equity securities Derivatives Unamortized net periodic benefit costs Deductions: Goodwill, net of deferred tax liability Other intangible assets, net of deferred tax liability Deferred tax assets that arise from tax loss and credit carryforwards Total common equity tier 1 capital Qualifying preferred stock Total tier 1 capital Qualifying subordinated debt(1) Allowance for credit losses Exclusions from tier 2 capital: Modified AACL transitional amount Allowance on PCD assets Adjusted allowance for credit losses Total capital December 31, 2022 December 31, 2021 $21,676 $21,406 288 2,771 1,416 373 (7,780) (170) — 18,574 2,014 20,588 1,427 2,240 (374) (126) $1,740 $23,755 384 156 160 349 (6,733) (66) — 15,656 2,014 17,670 1,138 1,934 (498) — $1,436 $20,244 (1) As of December 31, 2022 and 2021, the amount of non-qualifying subordinated debt excluded from regulatory capital was $367 million and $420 million, respectively. See Note 13 for more details on our outstanding subordinated debt. Capital Transactions We completed the following capital transactions during 2022: • • • • Repurchased $150 million of our outstanding common stock as part of our Board approved plan; Issued $400 million of 5.641% fixed-rate reset subordinated notes in the second quarter; Declared and paid quarterly common stock dividends of $0.39 per share in the first and second quarter and $0.42 in the third and fourth quarter, aggregating to $779 million; and Declared and paid preferred stock dividends aggregating to $113 million. For additional detail regarding our common and preferred stock dividends see Note 17. In June 2022, our Board of Directors increased our common share repurchase authorization to $1.0 billion, which was an increase of $545 million above the $455 million of capacity remaining under the prior $750 million January 2021 authorization. As of December 31, 2022 we had $850 million available for future share repurchases under this authorization. In July 2022, our Board of Directors approved a three-cent increase in our quarterly common stock dividend to $0.42 per share. All future capital distributions are subject to consideration and approval by our Board of Directors prior to execution. The timing and amount of future dividends and share repurchases will depend on various factors, including our capital position, financial performance, capital impacts of strategic initiatives, market conditions, receipt of required regulatory approvals and other regulatory considerations. Citizens Financial Group, Inc. | 58 Banking Subsidiary’s Capital Table 24: CBNA's Capital Ratios Under the U.S. Basel III Standardized Rules (in millions, except ratio data) CET1 capital Tier 1 capital Total capital Tier 1 leverage Risk-weighted assets Quarterly adjusted average assets(1) December 31, 2022 December 31, 2021 Amount Ratio Amount Ratio $20,669 20,669 23,534 20,669 184,781 220,182 11.2 % $17,039 10.7 % 11.2 12.7 9.4 10.7 12.4 9.4 17,039 19,600 17,039 158,550 181,268 (1) Represents total average assets less certain amounts deducted from Tier 1 capital. CBNA’s CET1 and tier 1 capital totaled $20.7 billion at December 31, 2022, up $3.6 billion from $17.0 billion at December 31, 2021. This increase related to a capital contribution from the Parent Company in connection with the Investors acquisition as well as CBNA’s net income, partially offset by higher goodwill and intangibles related to the HSBC transaction and Investors acquisition, a dividend payment to the Parent Company and a decrease in the modified CECL transition amount as we entered the first year of the CECL three-year transition period. Total capital was $23.5 billion at December 31, 2022, an increase of $3.9 billion from $19.6 billion at December 31, 2021, driven by the change in CET1 capital and an increase in AACL related to the Investors acquisition, partially offset by a reduction in the modified AACL transition amount. CBNA’s RWA totaled $184.8 billion at December 31, 2022, up $26.2 billion from December 31, 2021, largely driven by the Investors acquisition. As of December 31, 2022, CBNA’s tier 1 leverage ratio remained flat at 9.4% as the increase in quarterly adjusted average assets was offset by higher tier 1 capital. LIQUIDITY We define liquidity as our ability to meet our cash-flow and collateral obligations in a timely manner, at a reasonable cost. An institution, such as us, must maintain operating liquidity to meet expected daily and forecasted cash-flow requirements, as well as contingent liquidity to meet unexpected (stress scenario) funding requirements. Reflecting the importance of meeting all unexpected and stress-scenario funding requirements, we identify and manage contingent liquidity, consisting of cash balances at the FRB, unencumbered high-quality liquid securities and unused FHLB borrowing capacity. Separately, we also identify and manage asset liquidity as a subset of contingent liquidity, consisting of cash balances at the FRB and unencumbered high-quality liquid securities. We consider the effective and prudent management of liquidity fundamental to our health and strength. We manage liquidity at the consolidated enterprise level and at each material legal entity, including at the Parent Company and CBNA level. Parent Company Liquidity Our Parent Company’s primary sources of cash are dividends and interest received from CBNA resulting from investing in bank equity and subordinated debt as well as externally issued preferred stock, senior debt and subordinated debt. Uses of cash include the routine cash flow requirements as a bank holding company, including periodic share repurchases and payments of dividends, interest and expenses; the needs of subsidiaries, including CBNA for additional equity and, as required, its need for debt financing; and the support for extraordinary funding requirements when necessary. To the extent the Parent Company has relied on wholesale borrowings, uses also include payments of related principal and interest. During the year ended December 31, 2022, the Parent Company issued $400 million of 5.641% fixed-rate reset subordinated notes. During the years ended December 31, 2022 and 2021, the Parent Company declared dividends on common stock of $779 million and $670 million, respectively, and declared dividends on preferred stock of $113 million. During the years ended December 31, 2022 and 2021, the Parent Company repurchased $153 million and $295 million, respectively, of its outstanding common stock. Citizens Financial Group, Inc. | 59 Our Parent Company’s cash and cash equivalents represent a source of liquidity that can be used to meet various needs and totaled $1.6 billion and $2.3 billion as of December 31, 2022 and 2021, respectively. The Parent Company’s double-leverage ratio (the combined equity investment in Parent Company subsidiaries divided by Parent Company equity) is a measure of reliance on equity cash flows from subsidiaries to fund Parent Company obligations. The Parent Company’s double-leverage ratio was 101.2% and 98.5% as of December 31, 2022 and 2021, respectively. CBNA Liquidity As CBNA’s primary business involves taking deposits and making loans, a key role of liquidity management is to ensure that customers have timely access to funds from deposits and for loans. Liquidity management also involves maintaining sufficient liquidity to repay wholesale borrowings, pay operating expenses and support extraordinary funding requirements when necessary. In the ordinary course of business the liquidity of CBNA is managed by matching sources and uses of cash. The primary sources of bank liquidity include deposits from our consumer and commercial customers; payments of principal and interest on loans and debt securities; and wholesale borrowings, as needed, and as described under “—Liquidity Risk Management and Governance.” The primary uses of bank liquidity include withdrawals and maturities of deposits; payment of interest on deposits; funding of loans and related commitments; and funding of securities purchases. To the extent that CBNA has relied on wholesale borrowings, uses also include payments of related principal and interest. For further information on CBNA’s outstanding debt see Note 13. During the year ended December 31, 2022, CBNA completed the following transactions: • • • • Issued $650 million of 4.119% fixed-to-floating rate senior notes; Issued $800 million of 4.575% fixed-to-floating rate senior notes; Issued $600 million of 6.064% fixed-to-floating rate senior notes; and Redeemed $1.0 billion and $750 million of senior notes due February and May 2022, respectively. Liquidity Risk We define liquidity risk as the risk that an entity will be unable to meet its payment obligations in a timely manner, at a reasonable cost. Liquidity risk can arise due to contingent liquidity risk and/or funding liquidity risk. Contingent liquidity risk is the risk that market conditions may reduce an entity’s ability to liquidate, pledge and/or finance certain assets and thereby substantially reduce the liquidity value of such assets. Drivers of contingent liquidity risk include general market disruptions as well as specific issues regarding the credit quality and/or valuation of a security or loan, issuer or borrower and/or asset class. Funding liquidity risk is the risk that market conditions and/or entity-specific events may reduce an entity’s ability to raise funds from depositors and/or wholesale market counterparties. Drivers of funding liquidity risk may be idiosyncratic or systemic, reflecting impediments to operations and/or damaged market confidence. Factors Affecting Liquidity Given the composition of assets and borrowing sources, contingent liquidity risk at CBNA would be materially affected by events such as deterioration of financing markets for high-quality securities (e.g., mortgage-backed securities and other instruments issued by the GNMA, FNMA and the FHLMC), by any inability of the FHLBs to provide collateralized advances and/or by a refusal of the FRB to act as a lender of last resort in systemic stress. Similarly, given the structure of its balance sheet, the funding liquidity risk of CBNA would be materially affected by an adverse idiosyncratic event (e.g., a major loss, causing a perceived or actual deterioration in its financial condition), an adverse systemic event (e.g., default or bankruptcy of a significant capital markets participant), or a combination of both. Consequently, and despite ongoing exposure to a variety of idiosyncratic and systemic events, we view our contingent liquidity risk and our funding liquidity risk to be relatively low. Citizens Financial Group, Inc. | 60 An additional variable affecting our access to unsecured wholesale market funds and to large denomination (i.e., uninsured) customer deposits is the credit ratings assigned by such agencies as Moody’s, Standard and Poor’s, and Fitch. Table 25: Credit Ratings Citizens Financial Group, Inc.: Long-term issuer Short-term issuer Subordinated debt Preferred Stock Citizens Bank, National Association: Long-term issuer Short-term issuer Long-term deposits Short-term deposits NR = Not Rated Moody’s December 31, 2022 Standard and Poor’s NR NR NR NR Baa1 NR A1 P-1 BBB+ A-2 BBB BB+ A- A-2 NR NR Fitch BBB+ F1 BBB BB BBB+ F1 A- F1 Changes in our public credit ratings could affect both the cost and availability of our wholesale funding. As a result, and in order to maintain a conservative funding profile, CBNA continues to minimize reliance on unsecured wholesale funding. At December 31, 2022, our wholesale funding consisted primarily of term debt issued by the Parent Company and CBNA, and collateralized advances from the FHLB. Existing and evolving regulatory liquidity requirements represent another key driver of systemic liquidity conditions and liquidity management practices. The FRB, OCC, and FDIC regularly evaluate our liquidity as part of the overall supervisory process. In addition, we are subject to existing and evolving regulatory liquidity requirements, some of which are subject to further rulemaking, guidance and interpretation by the applicable federal regulators. For further discussion, see the “Regulation and Supervision — Tailoring of Prudential Requirements” and “—Liquidity Requirements” sections in Item 1. Liquidity Risk Management and Governance Liquidity risk is measured and managed by the Funding and Liquidity unit within our Treasury group in accordance with policy guidelines promulgated by our Board and the Asset Liability Committee. In managing liquidity risk, the Funding and Liquidity unit delivers regular and comprehensive reporting, including current levels versus threshold limits for a broad set of liquidity metrics and early warning indicators, explanatory commentary relating to emerging risk trends and, as appropriate, recommended remedial strategies. Our Funding and Liquidity unit’s primary goals are to deliver and maintain prudent levels of operating liquidity to support expected and projected funding requirements, contingent liquidity to support unexpected funding requirements resulting from idiosyncratic, systemic, and combination stress events, and regulatory liquidity requirements in a timely manner from stable and cost-efficient funding sources. We seek to accomplish these goals by funding loans with stable deposits, by prudently controlling dependence on wholesale funding, particularly short-term unsecured funding, and by maintaining ample available liquidity, including a contingent liquidity buffer of unencumbered high-quality loans and securities. As of December 31, 2022: • Organically generated deposits continue to be our primary source of funding, resulting in a consolidated period-end loans-to-deposits ratio, excluding LHFS, of 86.7%; • Our total available liquidity, comprised of contingent liquidity and available discount window capacity, was approximately $72.3 billion; • • Contingent liquidity was $48.1 billion, consisting of unencumbered high-quality liquid securities of $27.6 billion, unused FHLB capacity of $11.5 billion, and our cash balances at the FRB of $9.0 billion; and Available discount window capacity was $24.2 billion, defined as available total borrowing capacity from the FRB based on identified collateral, which is primarily secured by non-mortgage commercial and retail loans. Use of this borrowing capacity would be considered only during exigent circumstances. Citizens Financial Group, Inc. | 61 For a summary of our sources and uses of cash by type of activity for the years ended December 31, 2022, 2021 and 2020, see the Consolidated Statements of Cash Flows in Item 8. The Funding and Liquidity unit monitors a variety of liquidity and funding metrics and early warning indicators and metrics, including specific risk thresholds limits. These monitoring tools are broadly classified as follows: • • • Current liquidity sources and capacities, including cash balances at the FRB, free and liquid securities, and secured FHLB borrowing capacity; Liquidity stress sources, including idiosyncratic, systemic and combined stresses, in addition to evolving regulatory requirements; and Current and prospective exposures, including secured and unsecured wholesale funding, and spot and cumulative cash-flow gaps across a variety of horizons. Further, certain of these metrics are monitored individually for CBNA and for our consolidated enterprise on a daily basis, including cash position, unencumbered securities, asset liquidity and available FHLB borrowing capacity. In order to identify emerging trends and risks and inform funding decisions, specific metrics are also forecasted over a one-year horizon. Contractual Obligations In the ordinary course of business, we enter into contractual obligations that may require future cash payments, including customer deposit maturities and withdrawals, debt service, lease obligations and other cash commitments. For more information regarding these obligations, see Notes 9, 12 and 13. Off-Balance Sheet Arrangements We engage in a variety of activities that are not reflected in our Consolidated Balance Sheets that are generally referred to as “off-balance sheet arrangements.” For more information on these types of activities, see Note 19. CRITICAL ACCOUNTING ESTIMATES Our audited Consolidated Financial Statements included in this Report are prepared in accordance with GAAP. The preparation of financial statements in conformity with GAAP requires us to establish accounting policies and make estimates that affect amounts reported in our audited Consolidated Financial Statements. An accounting estimate requires assumptions and judgments about uncertain matters that could have a material effect on our audited Consolidated Financial Statements. Estimates are made using facts and circumstances known at a point in time. Changes in those facts and circumstances could produce results substantially different from those estimates. Our most significant accounting policies and estimates and their related application are discussed below. See Note 1 for further discussion of our significant accounting policies. Allowance for Credit Losses The ACL increased from $1.9 billion at December 31, 2021 to $2.2 billion at December 31, 2022. Our ACL as of December 31, 2022 accounts for an economic forecast over our two-year reasonable and supportable period with peak unemployment of approximately 6%, peak-to-trough GDP decline of approximately 1.4%, and collateral value peak-to-trough declines of approximately 13% in home and approximately 16% in used auto and truck. This forecast incorporates the increased risk of a moderate recession beginning in the fourth quarter of 2022 and persisting for four consecutive quarters. This compares to our December 31, 2021 forecast which reflected 2022 real GDP growth of 2.8% and an average unemployment rate of 6%, and 2023 real GDP growth of 2.1% and average unemployment rate of 4.3%. Our determination of the ACL is sensitive to changes in forecasted macroeconomic conditions during the reasonable and supportable period. To illustrate the sensitivity, we applied a more pessimistic scenario than that described above which assumes that monetary tightening triggers a deeper real GDP contraction across our two- year reasonable and supportable forecast period, resulting in a 1.7% peak-to-trough decline in real GDP. Excluding consideration of qualitative adjustments, this scenario would result in a quantitative lifetime loss estimate of approximately 1.17x our modeled period-end ACL, or an increase of approximately $300 million. This analysis relates only to the modeled credit loss estimate and not to the overall period-end ACL, which includes qualitative adjustments. Citizens Financial Group, Inc. | 62 Because several quantitative and qualitative factors are considered in determining the ACL, this sensitivity analysis does not necessarily reflect the nature and extent of future changes in the ACL or even what the ACL would be under these economic circumstances. The sensitivity is intended to provide insights into the impact of adverse changes in the macroeconomic environment and the corresponding impact to modeled loss estimates. The hypothetical determination does not incorporate the impact of management judgment or other qualitative factors that could be applied in the actual estimation of the ACL and does not imply any expectation of future deterioration in our loss rates. It remains difficult to estimate how changes in economic forecasts might affect our ACL because such forecasts consider a wide variety of variables and inputs, and changes in the variables and inputs may not occur at the same time or in the same direction, and such changes may have differing impacts by product types. The variables and inputs may be idiosyncratically affected by risks to the economy, including changing monetary and fiscal policies and their impact on inflationary trends, as well as continuing supply-chain challenges. Changes in one or multiple of the key macroeconomic variables may have a material impact to our estimation of expected credit losses. For additional information regarding the ACL, see Note 1 and Note 6. Fair Value We asses the fair value of assets and liabilities by applying various valuation methodologies which often involve a significant degree of judgment, particularly when active markets do not exist for the items being valued. Quoted market prices are used to estimate the fair value of certain assets, such as trading assets, most investment securities, and residential real estate loans held for sale. Assumptions are used to estimate the fair value of items for which an observable active market does not exist. Examples of these items include loans, deposits, borrowings, goodwill, core deposit and other intangible assets, other assets and liabilities obtained or assumed in business combinations, capitalized servicing assets, pension and other postretirement benefit obligations, estimated residual values of property associated with leases, and certain derivative and other financial instruments. Assumptions management uses to estimate the fair value of items for which an observable active market does not exist include discount rates, rates of return on assets, repayment rates, cash flows, default rates, costs of servicing and liquidation values. The use of different assumptions could produce significantly different estimates of fair value, which could have material positive or negative effects on the Company’s results of operations, financial condition or disclosures of fair value information. In addition to valuation, we must assess whether there are any declines in value below the carrying value of assets that require recognition of a loss in the Consolidated Statements of Operations. Examples include certain investments, capitalized servicing assets, goodwill and core deposit and other intangible assets, among others. For additional information regarding our fair value measurements, see Notes 1, 2, 4, 5, 6, 8, 9, 10, 14, 15 and 20 in Item 8. Citizens Financial Group, Inc. | 63 ACCOUNTING AND REPORTING DEVELOPMENTS Accounting standards issued but not adopted as of December 31, 2022 Pronouncement Troubled Debt Restructurings and Vintage Disclosures Issued March 2022 Derivatives and Hedging - Fair Value Hedging - Portfolio Layer Method Issued March 2022 Summary of Guidance Effects on Financial Statements Required effective date: January 1, 2023, with early adoption permitted. We did not early adopt this Pronouncement. Adoption is not expected to have a material financial impact on our Consolidated Financial Statements, but is expected to have a meaningful impact on our required disclosures in the Notes to our Consolidated Financial Statements. Required effective date: January 1, 2023, with early adoption permitted. We did not early adopt this Pronouncement. Adoption is not expected to have a material impact on our Consolidated Financial Statements. • • • • • • • • • • • • • • • Eliminates the separate recognition and measurement guidance for TDRs. Requires evaluation of all modifications to borrowers experiencing financial difficulty to determine whether the modification results in a new loan or continuation of an existing loan. Requires expected credit losses measured under a discounted cash flow method to be determined using an effective interest rate based on the modified (not original) contractual terms of the loan. Enhances disclosures by creditors for modifications of receivables from borrowers experiencing financial difficulty in the form of principal forgiveness, an interest rate reduction, an other-than-insignificant payment delay or a term extension. Requires disclosure of current period gross charge-offs by vintage year for loans and net investments in leases. Transition is prospective, with an option to adopt the recognition and measurement guidance for TDRs on a modified retrospective basis, resulting in a cumulative-effect adjustment to retained earnings in the period of adoption. Replaces the ‘last-of-layer’ method. Allows the designation of multiple layers in a closed portfolio of financial assets. Permits hedging of non-prepayable as well as prepayable assets. Prohibits the consideration of basis adjustments when measuring expected credit losses of assets in the closed portfolio or determining whether an AFS security is impaired. The guidance on hedging multiple layers in a closed portfolio is applied prospectively. The guidance on the accounting for fair value basis adjustments is applied on a modified retrospective basis. Citizens Financial Group, Inc. | 64 RISK GOVERNANCE We are committed to maintaining a strong, integrated and proactive approach to the management of all risks to which we are exposed in pursuit of our business objectives. A key aspect of our Board’s responsibility as the main decision making body is setting our risk appetite to ensure that the levels of risk that we are willing to accept in the attainment of our strategic business and financial objectives are clearly understood. To enable our Board to carry out its objectives, it has delegated authority for risk management activities, as well as governance and oversight of those activities, to a number of Board and executive management level risk committees. The Executive Risk Committee, chaired by the Chief Risk Officer, is responsible for oversight of risk across the enterprise and actively considers our inherent material risks, analyzes our overall risk profile and seeks confirmation that the risks are being appropriately identified, assessed and mitigated. Reporting to the Executive Risk Committee are the following committees covering specific areas of risk: Compliance and Operational Risk, Model Risk, Credit Policy, Asset Liability, Business Initiatives Review, and Conduct and Ethics. Risk Framework Our risk management framework is embedded in our business through a “Three Lines of Defense” model which defines responsibilities and accountabilities for risk management activities. First Line of Defense The business lines (including their associated support functions) are the first line of defense and are accountable for identifying, assessing, managing, and controlling the risks associated with the products and services they provide. The business lines are responsible for performing regular risk assessments to identify and assess the material risks that arise in their area of responsibility, complying with relevant risk policies, testing and certifying the adequacy and effectiveness of their operational and financial reporting controls on a regular basis, establishing and documenting operating procedures and establishing and owning a governance structure for identifying and managing risk. Second Line of Defense The second line of defense includes independent monitoring and control functions accountable for developing and ensuring implementation of risk and control frameworks and related policies. This centralized risk function is appropriately independent from the business and is accountable for overseeing and challenging our business lines on the effective management of their risks, including credit, market, operational, regulatory, reputational, interest rate, liquidity and strategic risks. Third Line of Defense Our Internal Audit function is the third line of defense providing independent assurance with a view of the effectiveness of our internal controls, governance practices, and culture so that risk is managed appropriately for the size, complexity, and risk profile of the organization. Internal Audit has complete and unrestricted access to any and all of our records, physical properties and personnel. Internal Audit issues a report following each internal review and provides an audit opinion to the Board’s Audit Committee on a quarterly basis. Credit Review reports to the Chief Audit Executive and provides the legal-entity boards, senior management and other stakeholders with independent assurance on the quality of credit portfolios and adherence to agreed Credit Risk Appetite and Credit Policies and processes. In line with its procedures and regulatory expectations, the Credit Review function undertakes a program of portfolio testing, assessing and reporting through four Risk Pillars of Asset Quality, Rating and Data Integrity, Risk Management and Credit Risk Appetite. Risk Appetite Risk appetite is a strategic business and risk management tool. We define our risk appetite as the maximum limit of acceptable risk beyond which we could be unable to achieve our strategic objectives and capital adequacy obligations. Our principal non-market risks include credit, operational, regulatory, reputational, liquidity and strategic risks. We are also subject to certain market risks which include potential losses arising from changes in interest rates, foreign exchange rates, equity prices, commodity prices and/or other relevant market rates or prices. Market risk in our business arises from trading activities that serve customer needs, including hedging of interest rates, foreign exchange risk and non-trading activities within capital markets. We have established Citizens Financial Group, Inc. | 65 enterprise-wide policies and methodologies to identify, measure, monitor and report on market risk. We actively manage both trading and non-trading market risks. See “—Market Risk” for further information. Our risk appetite is reviewed and approved annually by the Board Risk Committee. Credit Risk Overview Credit risk represents the potential for loss arising from a customer, counterparty, or issuer failing to perform in accordance with the contractual terms of the obligation. While the majority of our credit risk is associated with lending activities, we do engage with other financial counterparties for a variety of purposes including investing, asset and liability management, and trading activities. Given the financial impact of credit risk on our earnings and balance sheet, the assessment, approval and management of credit risk represents a major part of our overall risk-management responsibility. Objective The independent Credit Risk Function is responsible for reviewing and approving credit risk appetite across all lines of business and credit products, approving larger and higher risk credit transactions, monitoring portfolio performance, identifying problem credit exposures, and ensuring remedial management. Organizational Structure Management and oversight of credit risk is the responsibility of both the business line and the second line of defense. The second line of defense, the independent Credit Risk Function, is led by the Chief Credit Officer who oversees all of our credit risk. The Chief Credit Officer reports to the Chief Risk Officer. The Chief Credit Officer, acting in a manner consistent with Board policies, has responsibility for, among other things, the governance process around policies, procedures, risk acceptance criteria, credit risk appetite, limits and authority delegation. The Chief Credit Officer and team also have responsibility for credit approvals for larger and higher risk transactions and oversight of line of business credit risk activities. Reporting to the Chief Credit Officer are the heads of the second line of defense credit functions specializing in: Consumer Banking, Commercial Banking, Citizens Restructuring Management, Portfolio and Corporate Reporting, ALLL Analytics, Current Expected Credit Loss, and Credit Policy and Administration. Each team under these leaders is composed of highly experienced credit professionals. Governance The primary mechanisms used to govern our credit risk function are our consumer and commercial credit policies. These policies outline the minimum acceptable lending standards that align with our desired risk appetite. Material changes in our business model and strategies that identify a need to change our risk appetite or highlight a risk not previously contemplated are identified by the individual committees and presented to the Credit Policy Committee, Executive Risk Committee and the Board Risk Committee for approval, as appropriate. Key Management Processes We employ a comprehensive and integrated risk control program to proactively identify, measure, monitor, and mitigate existing and emerging credit risks across the credit life cycle (origination, account management/portfolio management, and loss mitigation and recovery). Consumer On the Consumer Banking side of credit risk, our teams use models to evaluate consumer loans across the life cycle of the loan. Starting at origination, credit scoring models are used to forecast the probability of default of an applicant. When approving customers for a new loan or extension of an existing credit line, credit scores are used in conjunction with other credit risk variables such as affordability, length of term, collateral value, collateral type, and lien subordination. Citizens Financial Group, Inc. | 66 To ensure proper oversight of the underwriting teams, lending authority is granted by the second line of defense credit risk function to each underwriter. The amount of delegated authority depends on the experience of the individual. We periodically evaluate the performance of each underwriter and annually reauthorize their delegated authority. Only senior members of the second line of defense credit risk team are authorized to approve significant exceptions to credit policies. It is not uncommon to make exceptions to established policies when compensating factors are present. There are exception limits which, when reached, trigger a comprehensive analysis. Once an account is established, credit scores and collateral values are refreshed at regular intervals to allow for proactive identification of increasing or decreasing levels of credit risk. Our approach to managing credit risk is highly analytical and, where appropriate, is automated to ensure consistency and efficiency. Commercial On the Commercial Banking side of credit risk, risk management begins with defined credit products and policies and is separated into commercial and industrial loans, CRE and leases. Within commercial and industrial loans and leases there are separate verticals established for certain specialty products (e.g., asset-based lending, leasing, franchise finance, health care, technology and mid-corporate). A “specialty vertical” is a stand-alone team of industry or product specialists. Substantially all activity that falls under the ambit of the defined industry or product is managed through a specialty vertical when one exists. CRE also operates as a specialty vertical. Commercial transactions are subject to individual analysis and approval at origination and, with few exceptions, are subject to a formal annual review requirement. The underwriting process includes the establishment and approval of credit grades that confirm the PD and LGD. All material transactions then require the approval of both a business line approver and an independent credit approver with the requisite level of delegated authority. The approval level of a particular credit facility is determined by the size of the credit relationship as well as the PD. The checks and balances in the credit process and the independence of the credit approver function are designed to appropriately assess and sanction the level of credit risk being accepted, facilitate the early recognition of credit problems when they occur, and to provide for effective problem asset management and resolution. All authority to grant credit is delegated through the independent Credit Risk function and is closely monitored and updated regularly. The primary factors considered in commercial credit approvals are the financial strength of the borrower, assessment of the borrower’s management capabilities, cash flows from operations, industry sector trends, type and sufficiency of collateral, type of exposure, transaction structure, and the general economic outlook. While these are the primary factors considered, there are a number of other factors that may be considered in the decision process. In addition to the credit analysis conducted during the approval process at origination and annual review, our Credit Review group performs testing to provide an independent review and assessment of the quality of the portfolio and new originations. This group conducts portfolio reviews on a risk-based cycle to evaluate individual loans and validate risk ratings, as well as test the consistency of the credit processes and the effectiveness of credit risk management. The maximum level of credit exposure to individual credit borrowers is limited by policy guidelines based on the perceived risk of each borrower or related group of borrowers. Concentration risk is managed through limits on industry asset class and loan quality factors. We focus predominantly on extending credit to commercial customers with existing or expandable relationships within our primary markets, although we do engage in lending opportunities outside our primary markets if we believe that the associated risks are acceptable and aligned with strategic initiatives. Substantially all loans categorized as Classified are managed by a specialized group of credit professionals. MARKET RISK Market risk refers to potential losses arising from changes in interest rates, foreign exchange rates, equity prices, commodity prices and/or other relevant market rates or prices. Modest market risk arises from trading activities that serve customer needs, including the hedging of interest rate and foreign exchange risk. As described below, more material market risk arises from our non-trading banking activities, such as the origination of loans and deposit-gathering. We have established enterprise-wide policies and methodologies to identify, measure, monitor and report market risk. We actively manage market risk for both non-trading and trading activities. Citizens Financial Group, Inc. | 67 Non-Trading Risk Our non-trading banking activities expose us to market risk. This market risk is composed of interest rate risk, as we have no commodity risk and de minimis direct currency and equity risk. We also have market risk related to capital markets loan originations, as well as the valuation of our MSRs. Interest Rate Risk Interest rate risk emerges from the balance sheet after the aggregation of our assets, liabilities and equity. We refer to this non-trading risk embedded in the balance sheet as “structural interest rate risk” or “interest rate risk in the banking book.” A major source of structural interest rate risk is a difference in the repricing of assets relative to liabilities and equity. There are differences in the timing and drivers of rate changes reflecting the maturity and/ or repricing of assets and liabilities. For example, the rate earned on a commercial loan may reprice monthly with changes in the benchmark rate, while the rate paid on debt or certificates of deposit may be fixed for a longer period. There may also be differences in the drivers of rate changes. Loans may be tied to a specific index rate such as LIBOR or Prime, while deposits may be only loosely correlated with LIBOR and dependent upon competitive demand. Due to these basis differences, net interest income is sensitive to changes in spreads between certain indices or repricing rates. Another important source of structural interest rate risk relates to the potential exercise of explicit or embedded options. For example, most consumer loans can be prepaid without penalty and most consumer deposits can be withdrawn without penalty. The exercise of such options by customers can exacerbate the timing differences discussed above. A primary source of our structural interest rate risk relates to faster repricing of floating-rate loans relative to core deposit funding. This source of asset sensitivity is more biased toward the short end of the yield curve. The secondary source of our interest rate risk is driven by longer term rates comprising the rollover or reinvestment risk on fixed-rate loans, as well as prepayment risk on mortgage-related loans and securities funded by non-rate sensitive deposits and equity. The primary goal of interest rate risk management is to control exposure to interest rate risk within policy limits approved by our Board. These limits and guidelines reflect our tolerance for interest rate risk over both short-term and long-term horizons. To ensure that exposure to interest rate risk is managed within our risk appetite, we must measure the exposure and hedge it, as necessary. The Treasury Asset and Liability Management team is responsible for measuring, monitoring and reporting on our structural interest rate risk position. These exposures are reported on a monthly basis to the Asset Liability Committee and at Board meetings. We measure structural interest rate risk through a variety of metrics intended to quantify both short- term and long-term exposures. The primary method we use to quantify interest rate risk is simulation analysis in which we model net interest income from assets, liabilities and hedge derivative positions under various interest rate scenarios over a three-year horizon. Exposure to interest rate risk is reflected in the variation of forecasted net interest income across the scenarios. Key assumptions in this simulation analysis relate to the behavior of interest rates and spreads, the changes in product balances and the behavior of loan and deposit clients in different rate environments. The repricing characteristics and balance fluctuations of deposits with indeterminate (i.e., non-contractual) maturities, as well as the pace of mortgage prepayments are the most significant behavioral assumptions. For projections of deposit rates, the bank utilizes product level models that consider the specific product characteristics and composition of the deposit portfolio along with current and forward-looking market dynamics. Similarly, the bank employs dynamic prepayment and mortgage rate models to project prepayment behaviors specific to each of our product offerings. These models have been developed based on internal performance data over prior interest rate cycles and are calibrated to our experience and outlook for rates across a diverse set of market environments. We assess our models and assumptions periodically by running sensitivity analyses to determine the impact of changes to inputs or assumptions on our risk results. The results of these analyses are reported to the Asset Liability Committee. Citizens Financial Group, Inc. | 68 Since we cannot predict the future path of interest rates, we use simulation analysis to project net interest income under various interest rate scenarios including a “most likely” (implied forward) scenario, as well as a variety of extreme and unlikely scenarios. These scenarios may assume gradual ramping of the overall level of interest rates, immediate shocks to the level of rates and various yield curve twists in which movements in short- or long-term rates predominate. Generally, projected net interest income in any interest rate scenario is compared to net interest income in a base case where market forward rates are realized. The table below reports net interest income exposures against a variety of interest rate scenarios. Our policies involve measuring exposures as a percentage change in net interest income over the next year due to either instantaneous or gradual parallel changes in rates relative to the market implied forward yield curve. As the following table illustrates, our balance sheet is asset-sensitive; net interest income would benefit from an increase in interest rates, while exposure to a decline in interest rates is within limits established and monitored by senior management. While an instantaneous and severe shift in interest rates is included in this analysis, we believe that any actual shift in interest rates would be more gradual and, therefore, have a more modest impact. The table below presents the sensitivity of net interest income to various parallel yield curve shifts from the market implied forward yield curve: Table 26: Sensitivity of Net Interest Income Basis points Instantaneous Change in Interest Rates +200 +100 -100 -200 Gradual Change in Interest Rates +200 +100 -100 -200 Estimated % Change in Net Interest Income over 12 Months December 31, 2022 2021 4.8 % 19.4 % 2.4 (2.5) (5.6) 10.2 (8.5) (8.5) 2.7 % 10.1 % 1.4 (1.4) (3.0) 5.2 (6.0) (7.7) We continue to manage asset sensitivity within the scope of our policy, changing market conditions and changes in our balance sheet. Asset sensitivity against a 200-basis point gradual increase in rates was 2.7% on December 31, 2022, compared with 10.1% on December 31, 2021. The change reflects rising base net interest income, including the impact of the Investors acquisition, and our ongoing hedge activity, which locks in higher forward rates and reduces our exposure to evolving downside risks. This reduction in asset sensitivity is partially offset by growth and a mix shift towards a higher proportion of floating rate consumer and commercial lending. Current levels of asset sensitivity will continue to provide upside benefit to net interest income as we progress through a period of expected higher short-term policy rates from the FRB. Changes in interest rates can also affect risk management activities, which impact the repricing sensitivity or beta of the deposit base as well as the cash flows on assets that allow for early payoff without a penalty. The risk position is managed within our risk limits, and long-term view of interest rates through occasional adjustments to securities investments, interest rate swaps and mix of funding. We use a valuation measure of exposure to structural interest rate risk, EVE, as a supplement to net interest income simulations. EVE complements net interest income simulation analysis as it estimates risk exposure over a long-term horizon. EVE measures the extent to which the economic value of assets, liabilities and off-balance sheet instruments may change in response to fluctuations in interest rates. This analysis is highly dependent upon assumptions applied to assets and liabilities with non-contractual maturities. The change in value is expressed as a percentage of regulatory capital. We use interest rate contracts to manage the interest rate exposure to the variability in the interest cash flows on our floating-rate assets and floating-rate wholesale funding, and to hedge market risk on fixed-rate capital markets debt issuances. Citizens Financial Group, Inc. | 69 Table 27: Interest Rate Derivative Contracts Used to Manage Non-Trading Interest Rate Exposure December 31, 2021 December 31, 2022 (dollars in millions) Swaps - conventional ALM(1) Cash flow - receive fixed/pay variable Active Forward-starting(2) Cash flow - pay fixed/receive variable Fair value - receive fixed/pay variable Fair value - pay fixed/receive variable Total Forward-starting cash flow - basis swaps(3)(4) Total swaps Options Interest rate collars(5)(6) Weighted Average Weighted Average Notional Amount Maturity (Years) Receive Rate Pay Rate Notional Amount Maturity (Years) Receive Rate Pay Rate $15,750 15,500 — 1,000 — 32,250 7,000 $39,250 1.9 % 4.4 % $16,250 3.9 3.5 — 1.6 — 3.0 — 2.7 — 4.5 — 4.7 — 3.3 4.4 4.4 — 3,000 2,200 2,000 23,450 — $23,450 $1,500 2.8 2.6 3.9 $— 3.7 — 2.5 1.3 2.7 — — 1.0 % 0.1 % — 0.1 2.5 0.1 — — — 1.7 0.2 1.5 — — (1) We use interest rate contracts as part of our ALM strategy to manage exposure to the variability in the interest cash flows on our floating-rate commercial loans and wholesale funding, as well as the variability in the fair value of AFS securities. (2) As of December 31, 2022, start dates range from the first quarter of 2023 to the third quarter of 2024. (3) As of December 31, 2022, start dates range from the third quarter of 2023 to the third quarter of 2024. (4) Receive and pay rates represent SOFR and 1-month term SOFR, respectively. (5) Represents forward-starting interest rate collars with effective dates ranging from the fourth quarter of 2023 to the second quarter of 2024. (6) Receive and pay rates represent the minimum interest rate received for interest rate floors and the maximum interest rate paid for interest rate caps, respectively. Table 28: Pre-Tax Gains (Losses) Recorded in the Consolidated Statements of Operations and the Consolidated Statements of Comprehensive Income on Cash Flow Hedges (in millions) Amount of pre-tax net gains (losses) recognized in OCI Amount of pre-tax net gains (losses) reclassified from OCI into interest income Amount of pre-tax net gains (losses) reclassified from OCI into interest expense Year Ended December 31, 2022 2021 ($1,806) (111) (4) ($66) 183 (48) Using the interest rate curve at December 31, 2022 with respect to cash flow hedge strategies, we estimate that approximately $704 million in pre-tax net losses will be reclassified from AOCI to net interest income over the next 12 months. This amount could differ from amounts recognized due to changes in interest rates, hedge de-designations and the addition of other hedges after December 31, 2022. LIBOR Transition Many of our lending products, securities, derivatives, and other financial transactions utilize the LIBOR benchmark rate, requiring us to develop plans for its discontinuance. In 2018, we formed a LIBOR Transition Program (“the Program”) designed to guide the organization through the planned discontinuation of LIBOR. The Program, with direction and oversight from our Chief Financial Officer, is responsible for developing, maintaining and executing against a coordinated strategy to ensure a timely and orderly transition from LIBOR. The Program transition management, is communications, exposure management, new alternative reference rate product delivery, risk management, contract remediation, operations and technology readiness, and regulation impacts. On a quarterly basis we track and review the risks associated with the LIBOR transition with a focus on the identification of mitigation actions. including program governance, structured to address initiatives various Citizens Financial Group, Inc. | 70 The ARRC recommended that banks be systemically and operationally capable of supporting transactions in alternative reference rates, such as SOFR, by the end of September 2020. Guided by this milestone, we are systemically and operationally prepared to support alternative reference rate transactions. On March 5, 2021, the FCA formally announced the future cessation or loss of representation of the LIBOR benchmark settings currently published by the ICE Benchmark Administration. Further, the FCA stated that the 1-week and 2-month U.S. Dollar LIBOR rates will cease as of December 31, 2021 and all other U.S. Dollar LIBOR tenors will cease as of June 30, 2023. With the FRB, OCC, and FDIC (collectively, the agencies) supporting this announcement, the Program adjusted LIBOR transition activities and timelines accordingly. The agencies urged market participants to stop entering into new U.S. Dollar LIBOR contracts as soon as practicable, but no later than the end of 2021. We moved new originations to alternative reference rates over the course of 2021 in anticipation of this deadline. However, our plans for legacy contract remediation now extend through mid-2023 given the FCA announcement. More broadly, program governance remains robust, and progress has been made in the above-outlined initiatives as management continues to closely monitor industry and regulatory developments pertaining to the transition. Upon commencement of the Program, we conducted an impact assessment to identify all areas that were likely to be impacted by the LIBOR transition. The impact assessment identified where LIBOR-related products, systems, models, policies and procedures existed. We used the assessment results to develop a robust transition roadmap and an implementation plan, which continues to evolve, based on market and regulatory developments. Key LIBOR transition efforts over the course of 2022 included, but are not limited to, the following: • Upgraded standard form provisions and issued implementation guidance to require the use of reference rate fallback language in any new and existing LIBOR contracts in connection with contract amendments made in the ordinary course of business; • Offered new product issuances with alternative reference rates; • • • • • Launched remediation of existing LIBOR loans and derivatives to alternative reference rates; Completed operational readiness of systems, models and applications to handle all potential alternative reference rates; Analyzed existing fallback language in legacy contracts to devise a strategy for those requiring remediation; Continued to develop and enhance internet and intranet sites for the LIBOR transition; and Participated in industry and ARRC working groups to ascertain market developments and assess the impact to us and our customers. Capital Markets A key component of our capital markets activities is the underwriting and distribution of corporate credit facilities to partially finance merger and acquisition transactions for our clients. We have a rigorous risk management process around these activities, including a limit structure capping our underwriting risk, potential loss, and sub-limits for specific asset classes. Further, the ability to approve underwriting exposure is delegated only to senior level individuals in the credit risk management and capital markets organizations with each transaction adjudicated in the Loan Underwriting Approval Committee. Mortgage Servicing Rights We have market risk associated with the value of residential MSRs, which are impacted by various types of inherent risks, including duration, basis, convexity, volatility and yield curve. As part of our overall risk management strategy relative to the fair market value of the MSRs we enter into various free-standing derivatives, such as interest rate swaps, interest rate swaptions, interest rate futures and forward contracts to purchase mortgage-backed securities to economically hedge the changes in fair value. As of December 31, 2022 and 2021, the fair value of our MSRs was $1.5 billion and $1.0 billion, respectively, and the total notional amount of related derivative contracts was $12.9 billion and $11.8 billion, respectively. Gains and losses on MSRs and the related derivatives used for hedging are included in mortgage banking fees in the Consolidated Statements of Operations. As with our traded market risk-based activities, earnings at risk excludes the impact of MSRs. MSRs are captured under our single price risk management framework that is used for calculating a management value at risk that is consistent with the definition used by banking regulators. Citizens Financial Group, Inc. | 71 Trading Risk We are exposed to market risk primarily through client facilitation activities including derivatives and foreign exchange products, as well as underwriting and market making activities. Exposure is created as a result of changes in interest rates and related basis spreads and volatility, foreign exchange rates, equity prices, and credit spreads on a select range of interest rates, foreign exchange, commodities, equity securities, corporate bonds and secondary loan instruments.These securities underwriting and trading activities are conducted through CBNA, CCMI, and JMP. Client facilitation activities consist primarily of interest rate derivatives, financially settled commodity derivatives and foreign exchange contracts where we enter into offsetting trades with a separate counterparty or exchange to manage our market risk exposure. In addition to the aforementioned activities, we operate trading desks covering secondary loans, corporate bonds, and equity securities; all with the objective to meet secondary liquidity needs of our issuing clients’ transactions and investor clients. We do not engage in any trading activities with the intent to benefit from short-term price differences. We record these rate and commodity derivatives and foreign exchange contracts as derivative assets and liabilities on our Consolidated Balance Sheets. Trading assets and liabilities are carried at fair value with income earned related to these activities included in net interest income. Changes in the fair value of trading assets and liabilities are reflected in other income, a component of noninterest income on the Consolidated Statements of Operations. Market Risk Governance The market risk limit setting process is established in-line with the formal enterprise risk appetite process and policy. This appetite reflects the strategic and enterprise level articulation of opportunities for creating franchise value set to the boundaries of how much market risk to assume. Dealing authorities represent the key control tool in the management of market risk that allows the cascading of the risk appetite throughout the enterprise. A dealing authority sets the operational scope and tolerances within which a business and/or trading desk is permitted to operate, which is reviewed annually at a minimum. Dealing authorities are structured to accommodate client facing trades and hedges needed to manage the risk profile. Primary responsibility for keeping within established tolerances resides with the business. Key risk indicators, including VaR, open foreign currency positions and single name risk, are monitored daily and reported against tolerances consistent with our risk appetite and business strategy to relevant business line management and risk counterparts. Market Risk Measurement We use VaR as a statistical measure for estimating potential exposure of our traded market risk in normal market conditions. Our VaR framework for risk management and regulatory reporting is the same. Risk management VaR is based on a one day holding period to a 99% confidence level, whereas regulatory VaR is based on a ten-day holding period to the same confidence level. In addition to VaR, non-statistical measurements for measuring risk are employed, such as sensitivity analysis, market value and stress testing. Our market risk platform and associated market risk and valuation models capture correlation effects across all our “covered positions” and allow for aggregation of market risk across products, risk types, business lines and legal entities. We measure, monitor and report market risk for both management and regulatory capital purposes. Citizens Financial Group, Inc. | 72 VaR Overview The market risk measurement model is based on historical simulation. The VaR measure estimates the extent of any fair value losses on trading positions that may occur due to broad market movements (General VaR) such as changes in the level of interest rates, foreign exchange rates, equity prices and commodity prices. It is calculated on the basis that current positions remain broadly unaltered over the course of a given holding period. It is assumed that markets are sufficiently liquid to allow the business to close its positions, if required, within this holding period. VaR’s benefit is that it captures the historic correlations of a portfolio. Based on the composition of our “covered positions,” we also use a standardized add-on approach for the loan trading and high yield bond desks’ Specific Risk capital, which estimates the extent of any losses that may occur from factors other than broad market movements. The General VaR approach is expressed in terms of a confidence level over the past 500 trading days. The internal VaR measure (used as the basis of the main VaR trading limits) is a 99% confidence level with a one day holding period, meaning that a loss greater than the VaR is expected to occur, on average, on only one day in 100 trading days (i.e., 1% of the time). Theoretically, there should be a loss event greater than VaR two to three times per year. The regulatory measure of VaR is done at a 99% confidence level with a ten-day holding period. The historical market data applied to calculate the VaR is updated on a two- business day lag. Refer to “Market Risk Regulatory Capital” below for details of our ten-day VaR metrics for the quarters ended December 31, 2022 and 2021, respectively, including high, low, average and period end VaR for interest rate and foreign exchange rate risks, as well as total VaR. Market Risk Regulatory Capital The U.S. banking regulators’ “Market Risk Rule” covers the calculation of market risk capital. Under this rule all our client facing trades and associated hedges maintain a net low risk and qualify as “covered positions.” The internal management VaR measure is calculated based on the same population of trades that is utilized for regulatory VaR. (in millions) Market Risk Category Interest Rate Foreign Exchange Currency Rate Credit Spread Commodity General VaR Specific Risk VaR Total VaR Stressed General VaR Stressed Specific Risk VaR Total Stressed VaR Market Risk Regulatory Capital Specific Risk Not Modeled Add-on de Minimis Exposure Add-on Total Market Risk Regulatory Capital Market Risk-Weighted Assets Stressed VaR For the Three Months Ended December 31, 2022 For the Three Months Ended December 31, 2021 Period End Average High Low Period End Average High Low $3 — 2 — 5 — $5 $12 — $12 $39 20 — $59 $739 $2 — 2 — 3 — $3 $10 — $10 $3 — 2 — 5 — $5 $15 — $15 $1 — 2 — 2 — $2 $6 — $6 $2 — 3 — 6 — $6 $8 — $8 $50 20 — $70 $877 $1 1 7 — 8 — $8 $9 — $9 $2 2 10 — 10 — $10 $12 — $12 $— — 3 — 5 — $5 $6 — $6 SVaR is an extension of VaR as it uses a longer historical look-back horizon that is fixed from January 3, 2005. This is done not only to identify headline risks from more volatile periods, but also to provide a counterbalance to VaR, which may be low during periods of low volatility. The holding period for profit and loss determination is ten days. In addition to risk management purposes, SVaR is also a component of market risk regulatory capital. We calculate SVaR daily under its own dynamic window regime. In a dynamic window regime values of the ten-day, 99% VaR are calculated over all possible 260-day periods that can be obtained from the complete historical data set. Refer to “Market Risk Regulatory Capital” above for details of SVaR metrics, including high, low, average and period end SVaR for the combined portfolio. Citizens Financial Group, Inc. | 73 Sensitivity Analysis Sensitivity analysis is the measure of exposure to a single risk factor, such as a one basis point change in rates or credit spread. We conduct and monitor sensitivity on interest rates, basis spreads, foreign exchange exposures, option prices and credit spreads. Since VaR is based on previous moves in market risk factors over recent periods, it may not be an accurate predictor of future market moves. Sensitivity analysis complements VaR as it provides an indication of risk relative to each factor irrespective of historical market moves and is an effective tool in evaluating the appropriateness of hedging strategies and concentrations. Stress Testing Conducting a stress test of a portfolio consists of running risk models with the inclusion of key variables that simulate various historical or hypothetical scenarios. For historical stress tests, profit and loss results are simulated for selected time periods corresponding to the most volatile underlying returns, while hypothetical stress tests aim to consider concentration risk, illiquidity under stressed market conditions and risk arising from our trading activities that may not be fully captured by our other risk measurement methodologies. Hypothetical scenarios also assume that market moves happen simultaneously and no repositioning or hedging activity takes place to mitigate losses as market events unfold. We generate stress tests of our trading positions daily. For example, we currently include a stress test that simulates a “Lehman-type” crisis scenario by taking the worst 20-trading day peak to trough moves for the various risk factors that go into VaR from that period, and assumes they occurred simultaneously. VaR Model Review and Validation Market risk measurement models used are independently reviewed and subject to ongoing performance analysis by the model owners. The independent review and validation focuses on model methodology, market data, and performance. Independent review of market risk measurement models is the responsibility of Citizens’ Model Risk Management and Validation team. Aspects covered include challenging the assumptions used, the quantitative techniques employed and the theoretical justification underpinning them, and an assessment of the soundness of the required data over time. The quantitative impact of the major underlying modeling assumptions is estimated (e.g., through developing alternative models), if possible. Results of such reviews are shared with our banking regulators. The market risk models may be periodically enhanced due to changes in market price levels and price action regime behavior. The Market Risk Management and Validation team will conduct internal validation before a new or changed model element is implemented and before a change is made to market data mapping. VaR Backtesting Backtesting is one form of validation of the VaR model and is run daily. The Market Risk Rule requires a comparison of our internal VaR measure to the actual net trading revenue (excluding fees, commissions, reserves, intra-day trading and net interest income) for each day over the preceding year (the most recent 250 business days). Any observed loss in excess of the VaR number is taken as an exception. The level of exceptions determines the multiplication factor used to derive the VaR and SVaR-based capital requirement for regulatory reporting purposes, when applicable. We perform sub-portfolio backtesting as required under the Market Risk Rule, using models approved by our banking regulators for interest rate, credit spread and foreign exchange positions. Citizens Financial Group, Inc. | 74 The following graph shows our daily net trading revenue and total internal, modeled VaR for the year ended December 31, 2022. Daily VaR Backtesting Citizens Financial Group, Inc. | 75 NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS For more information on the computation of non-GAAP financial measures, see “—Introduction — Non- GAAP Financial Measures,” included in this Report. The following tables present computations of non-GAAP financial measures representing our “Underlying” results used in the MD&A: Table 30: Reconciliations of Non-GAAP Measures (in millions, except share, per share and ratio data) Noninterest income, Underlying: Noninterest income (GAAP) Less: Notable items ) Noninterest income, Underlying (non-GAAP) ) ( y g ( Total revenue, Underlying: Total revenue (GAAP) Less: Notable items ) Total revenue, Underlying (non-GAAP) ) ( y g ( Noninterest expense, Underlying: Noninterest expense (GAAP) Less: Notable items ) Noninterest expense, Underlying (non-GAAP) ( y g ( p Pre-provision profit: Total revenue (GAAP) Less: Noninterest expense (GAAP) ) Pre-provision profit (GAAP) ) p p ( ( Pre-provision profit, Underlying: Total revenue, Underlying (non-GAAP) Less: Noninterest expense, Underlying (non-GAAP) ) Pre-provision profit, Underlying (non-GAAP) ) ( y g ( p p Provision (benefit) for credit losses, Underlying: Provision (benefit) for credit losses (GAAP) Less: Notable items ) Provision (benefit) for credit losses, Underlying (non-GAAP) ) ( y g ( ) ) ( ( Income before income tax expense, Underlying: Income before income tax expense (GAAP) Less: Income (loss) before income tax expense (benefit) related to notable items ) Income before income tax expense, Underlying (non-GAAP) p ( y g ( Income tax expense and effective income tax rate, Underlying: Income tax expense (GAAP) Less: Income tax expense (benefit) related to notable items ) Income tax expense, Underlying (non-GAAP) ) ( y g ( p Effective income tax rate (GAAP) Effective income tax rate, Underlying (non-GAAP) Net income, Underlying: Net income (GAAP) Add: Notable items, net of income tax benefit ) Net income, Underlying (non-GAAP) ) ( y g ( Net income available to common stockholders, Underlying: Net income available to common stockholders (GAAP) Add: Notable items, net of income tax benefit ) Net income available to common stockholders, Underlying (non-GAAP) ) ( y g ( Return on average common equity and return on average common equity, Underlying: Average common equity (GAAP) Return on average common equity Return on average common equity, Underlying (non-GAAP) Year Ended December 31, Ref. 2022 2021 A B C D E F C E D F G H I J I/G J/H K L M N O M/O N/O $2,009 (31) $2,040 $8,021 (31) $8,052 $4,892 262 $4,630 $8,021 4,892 $3,129 $8,052 4,630 $3,422 $474 169 $305 $2,655 (462) $3,117 $582 (110) $692 21.93 % 22.19 $2,073 352 $2,425 $1,960 352 $2,312 $2,135 — $2,135 $6,647 — $6,647 $4,081 105 $3,976 $6,647 4,081 $2,566 $6,647 3,976 $2,671 ($411) — ) ($411) ( ) ( $2,977 (105) $3,082 $658 (27) $685 22.10 % 22.21 $2,319 78 $2,397 $2,206 78 $2,284 $21,724 $21,025 9.02 % 10.64 10.49 % 10.86 Citizens Financial Group, Inc. | 76 (in millions, except share, per share and ratio data) Return on average tangible common equity and return on average tangible common equity, Underlying: Average common equity (GAAP) Less: Average goodwill (GAAP) Less: Average other intangibles (GAAP) Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP) Average tangible common equity Return on average tangible common equity Return on average tangible common equity, Underlying (non-GAAP) Return on average total assets and return on average total assets, Underlying: Average total assets (GAAP) Return on average total assets Return on average total assets, Underlying (non-GAAP) Return on average total tangible assets and return on average total tangible assets, Underlying: Average total assets (GAAP) Less: Average goodwill (GAAP) Less: Average other intangibles (GAAP) Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP) Average tangible assets Return on average total tangible assets Return on average total tangible assets, Underlying (non-GAAP) Efficiency ratio and efficiency ratio, Underlying: Efficiency ratio Efficiency ratio, Underlying (non-GAAP) Noninterest income as a % of total revenue, Underlying: Noninterest income as a % of total revenue Noninterest income as a % of total revenue, Underlying (non-GAAP) Operating leverage and operating leverage, Underlying: Increase (decrease) in total revenue Increase in noninterest expense Operating Leverage Increase (decrease) in total revenue, Underlying (non-GAAP) Increase in noninterest expense, Underlying (non-GAAP) ) Operating Leverage, Underlying (non-GAAP) ) ( y g ( p g g Tangible book value per common share: Common shares - at period end (GAAP) Common stockholders’ equity (GAAP) Less: Goodwill (GAAP) Less: Other intangible assets (GAAP) Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP) Tangible common equity Tangible book value per common share Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying: Average common shares outstanding - basic (GAAP) Average common shares outstanding - diluted (GAAP) Net income per average common share - basic (GAAP) Net income per average common share - diluted (GAAP) Net income per average common share-basic, Underlying (non-GAAP) Net income per average common share-diluted, Underlying (non-GAAP) Year Ended December 31, Ref. 2022 2021 O P M/P N/P Q K/Q L/Q $21,724 7,872 181 413 $21,025 7,062 54 381 $14,084 $14,290 13.91 % 16.41 15.44 % 15.98 $215,061 $185,106 0.96 % 1.13 1.25 % 1.30 Q $215,061 $185,106 R K/R L/R E/C F/D A/C B/D 7,872 181 413 7,062 54 381 $207,421 $178,371 1.00 % 1.17 60.99 % 57.51 25.04 % 25.33 20.68 % 19.88 0.80 % 21.15 % 16.46 4.69 % 1.30 % 1.34 61.40 % 59.82 32.11 % 32.11 (3.74%) 2.25 ( (5.99)% ( ) ) (3.74)% 2.85 ( (6.59)% ( ) ) S 492,282,158 422,137,197 $21,676 8,173 197 422 $13,728 $27.88 $21,406 7,116 64 383 $14,609 $34.61 475,959,815 425,669,451 477,803,142 427,435,818 $4.12 4.10 4.86 4.84 $5.18 5.16 5.37 5.34 T T/S U V M/U M/V N/U N/V Citizens Financial Group, Inc. | 77 (in millions, except share, per share and ratio data) Dividend payout ratio and dividend payout ratio, Underlying: Cash dividends declared and paid per common share Dividend payout ratio Dividend payout ratio, Underlying (non-GAAP) Year Ended December 31, Ref. 2022 2021 W W/(M/U) W/(N/U) $1.62 $1.56 39 % 33 30 % 29 ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Quantitative and qualitative disclosures about market risk are presented in the “Market Risk” section of Part II, Item 7 and is incorporated herein by reference. Citizens Financial Group, Inc. | 78 ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA p p Report of Management on Internal Control Over Financial Reporting Report of Independent Registered Public Accounting Firm on the Consolidated Financial Statements ( (PCAOB ID No. g p 34) ................................................................................................................................................................. g .................................................................... p g g g Report of Independent Registered Public Accounting Firm on Internal Control Over Financial Reporting p p p g g... Consolidated Balance Sheets.............................................................................................................................................. Consolidated Statements of Operations p .......................................................................................................................... Consolidated Statements of Comprehensive Income p ................................................................................................... Consolidated Statements of Changes in Stockholders’ Equity q g y................................................................................... Consolidated Statements of Cash Flows.......................................................................................................................... Notes to Consolidated Financial Statements Note 1 - Basis of Presentation ........................................................................................................................................... Note 2 - Acquisitions q ............................................................................................................................................................ Note 3 - Cash and Due from Banks ................................................................................................................................... Note 4 - Securities ................................................................................................................................................................ Note 5 - Loans and Leases .................................................................................................................................................. Note 6 - Allowance for Credit Losses, Nonaccrual Loans and Leases, and Concentrations of Credit Risk , , ..... , q p Note 7 - Premises, Equipment and Software ................................................................................................................. Note 8 - Mortgage Banking and Other g g g .............................................................................................................................. Note 9 - Leases ...................................................................................................................................................................... Note 10 - Goodwill and Intangible Assets g ........................................................................................................................ Note 11 - Variable Interest Entities.................................................................................................................................. Note 12 - Deposits p ................................................................................................................................................................. Note 13 - Borrowed Funds.................................................................................................................................................. Note 14 - Derivatives ........................................................................................................................................................... p y Note 15 - Employee Benefits .............................................................................................................................................. Note 16 - Accumulated Other Comprehensive Income (Loss) p ( ) ................................................................................... Note 17 - Stockholders’ Equity q y.......................................................................................................................................... Note 18 - Share-Based Compensation p .............................................................................................................................. Note 19 - Commitments and Contingencies g ................................................................................................................... Note 20 - Fair Value Measurements ................................................................................................................................. Note 21 - Noninterest Income............................................................................................................................................ p Note 22 - Other Operating Expense p g ................................................................................................................................. Note 23 - Income Taxes....................................................................................................................................................... Note 24 - Earnings Per Share g ............................................................................................................................................. Note 25 - Regulatory Matters y g ............................................................................................................................................. Note 26 - Business Operating Segments p g g .......................................................................................................................... Note 27 - Parent Company Financials p y ............................................................................................................................ Note 28 - Subsequent Events q ............................................................................................................................................. Pageg 80 81 85 86 87 88 89 90 92 92 93 97 97 101 103 116 117 119 120 122 124 124 126 129 131 131 133 134 135 142 144 144 147 147 149 152 153 Citizens Financial Group, Inc. | 79 REPORT OF MANAGEMENT ON INTERNAL CONTROL OVER FINANCIAL REPORTING Management is responsible for establishing and maintaining an adequate system of internal control over financial reporting as defined in Rule 13a-15(f) of the Securities Exchange Act of 1934. The Company’s system of internal control over financial reporting is designed, under the supervision of the Chief Executive Officer and the Chief Financial Officer, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with accounting principles generally accepted in the United States of America. Because of its inherent limitations, internal control over financial reporting may not prevent or detect all misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions or that the degree of compliance with the policies or procedures may deteriorate. Management assessed the effectiveness of the Company’s system of internal control over financial reporting as of December 31, 2022 based on the framework set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control — Integrated Framework (2013). Based on that assessment, management concluded that, as of December 31, 2022, the Company’s internal control over financial reporting is effective. The Company’s internal control over financial reporting as of December 31, 2022 has been audited by Deloitte & Touche LLP, an independent registered public accounting firm, as stated in their accompanying report appearing on page 85, which expresses an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting. Citizens Financial Group, Inc. | 80 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Shareholders and the Board of Directors of Citizens Financial Group, Inc. Providence, Rhode Island Opinion on the Consolidated Financial Statements We have audited the accompanying consolidated balance sheets of Citizens Financial Group, Inc. and its subsidiaries (the "Company") as of December 31, 2022 and 2021, the related consolidated statements of operations, comprehensive income, changes in stockholders' equity, and cash flows, for each of the three years in the period ended December 31, 2022, and the related notes (collectively referred to as the "consolidated financial statements"). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2022 and 2021, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2022, in conformity with accounting principles generally accepted in the United States of America. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of December 31, 2022, based on criteria established in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated February 17, 2023, expressed an unqualified opinion on the Company's internal control over financial reporting. Basis for Opinion These consolidated financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company's consolidated financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical Audit Matters The critical audit matters communicated below are matters arising from the current-period audit of the financial statements that were communicated or required to be communicated to the audit committee and that (1) relate to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the financial statements, taken as a whole, and we are not, by communicating the critical audit matters below, providing a separate opinion on the critical audit matters or on the accounts or disclosures to which they relate. Citizens Financial Group, Inc. | 81 Allowance for Credit Losses - Refer to Note 6 to the consolidated financial statements Critical Audit Matter Description Management’s estimate of expected credit losses in the Company’s loan and lease portfolios is recorded in the ALLL and the allowance for unfunded lending commitments (collectively the ACL). The ACL is maintained at a level the Company believes to be appropriate to absorb expected lifetime credit losses over the contractual life of the loan and lease portfolios and on the unfunded lending commitments. The determination of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not unconditionally cancellable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information. Key assumptions used in the ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year reversion period to historical credit loss information. The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast as its foundation and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current PD, LGD and EAD (for commercial), timing and amount of expected draws (for unfunded lending commitments), FICO, LTV, term and time on books (for retail loans), mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amounts and timing of expected future cash flows, and factors particular to a specific commercial credit such as competition, business and management performance. Forward-looking economic assumptions include real gross domestic product, unemployment rate, interest rate curve, and changes in collateral values. This data is aggregated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. In highly volatile economic environments historical information, such as commercial customer financial statements or consumer credit ratings, may not be as important to estimating future expected losses as forecasted inputs to the models. The ACL may also be affected materially by a variety of qualitative factors that the Company considers to reflect current judgment of various events and risks that are not measured in the statistical procedures including uncertainty related to the economic forecasts used in the modeled credit loss estimates, loan growth, back testing results, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further affected by sensitivity analysis for certain industry sectors or loan classes, including CRE office. Given the size of the loan and lease portfolios and unfunded commitments and the subjective nature of estimating the ACL, including the estimated impact of the factors noted above and related economic forecasting uncertainty, auditing the ACL involved a high degree of auditor judgment and an increased extent of effort. How the Critical Audit Matter Was Addressed in the Audit Our audit procedures related to the ACL for the loan and lease portfolios and unfunded commitments included the following, among others: • We tested the effectiveness of controls over the (i) selection of the foundational economic forecast, (ii) development, execution. and monitoring of the econometric models, (iii) estimation of management’s adjustments to the modeled reserves in the industry sectors facing challenges in the current macroeconomic environment, (iv) determination of the qualitative allowance, and (v) overall calculation and disclosure of the ACL. • With the assistance of credit specialists, we (i) evaluated the reasonableness of the econometric models and related assumptions, (ii) assessed the reasonableness of design, theory, and logic of the econometric models for estimating expected credit losses, (iii) tested the accuracy of the data input into the econometric models, and (iv) tested the arithmetic accuracy of the models’ calculations of the expected credit losses. Citizens Financial Group, Inc. | 82 • We (i) evaluated the appropriateness and relevance of the qualitative factors, including management’s consideration of the economic forecasting uncertainty and adjustments to the modeled reserves for the industry sectors facing challenges in the current macroeconomic environment, (ii) tested the accuracy and evaluated the relevance of the historical loss data used in determining the qualitative allowance, (iii) evaluated the reasonableness of the Company’s assessment and determination of the qualitative factors and related impact on the estimation of the qualitative allowance and (iv) tested the arithmetic accuracy of the calculation of the qualitative allowance. • We tested the arithmetic accuracy of the calculation of the overall ACL and assessed the reasonableness of the related disclosures. Investors Acquisition – Refer to Note 2 to the consolidated financial statements Critical Audit Matter Description On April 6, 2022, Citizens completed its previously announced Investors Bancorp, Inc. (“Investors”) acquisition pursuant to an agreement and plan of merger entered into on July 28, 2021. Pursuant to the terms of the agreement, Investors merged with Citizens, with Citizens as the surviving corporation, and Investors Bank, a New Jersey state-chartered bank and wholly-owned subsidiary of Investors, merged with CBNA, with CBNA as the surviving bank. The Investors acquisition was accounted for as a business combination. Accordingly, the assets acquired and liabilities assumed from Investors were recorded at fair value as of the closing date. The determination of fair value requires management to make estimates about discount rates, future expected cash flows, market conditions and other future events that are highly subjective in nature and are subject to change. Fair values for loans and leases are based on a discounted cash flow methodology that considered factors including type of loan and lease and related collateral, fixed or variable interest rate, term, amortization status, credit loss and prepayment expectations, market interest rates and other market factors (e.g., liquidity) from the perspective of a market participant. Loans and leases were grouped together according to similar characteristics when applying various valuation techniques. The discount rates used are based on current market rates for new originations of comparable loans and leases and include adjustments for liquidity. The probability of default, loss given default, exposure at default and prepayment assumptions are the key factors driving credit losses which are embedded into the estimated cash flows. Fair value of core deposit intangible represents the value of certain client deposit relationships, estimated utilizing the favorable source of funds method. Appropriate consideration was given to deposit costs including servicing costs, client retention and alternative funding source costs at the time of acquisition. The discount rate used was derived taking into account the estimated cost of equity, risk-free return rate and risk premium for the market, and specific risk related to the asset’s cash flows. The core deposit intangible is being amortized over 10 years using an accelerated depreciation methodology. We identified the valuation of the loans and leases and the core deposit intangible asset as a critical audit matter because these fair value determinations require management to make significant estimates and assumptions. Performing audit procedures to evaluate the reasonableness of these estimates and assumptions required a high degree of auditor judgment and an increased extent of effort, including the involvement of our valuation specialists. How the Critical Audit Matter Was Addressed in the Audit Our audit procedures related to the valuation of the acquired loans and leases and the core deposit intangible asset as part of the Investors acquisition included the following, among others: • We tested the design, implementation, and operating effectiveness of internal controls over the purchase accounting and policy conclusions reached by management, including Management’s determination and review of the valuation methodology and relevant assumptions related to the loans and leases and core deposit intangible asset. Citizens Financial Group, Inc. | 83 • With the assistance of internal valuation specialists, we (i) evaluated the appropriateness of the valuation methodology used and the reasonableness of the valuation and business assumptions used in the valuation, including the selection of discount rates used in the valuation of the loans and leases and the cost of alternative funds used in the valuation of the core deposit intangible asset, and (ii) assessed the mathematical accuracy of the significant valuation calculations. • We tested the completeness and accuracy of the source information used in the valuation of the loans and leases and valuation of the core deposit intangible asset. /s/ Deloitte & Touche LLP Boston, Massachusetts February 17, 2023 We have served as the Company's auditor since 2000. Citizens Financial Group, Inc. | 84 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Shareholders and the Board of Directors of Citizens Financial Group, Inc. Providence, Rhode Island Opinion on Internal Control over Financial Reporting We have audited the internal control over financial reporting of Citizens Financial Group, Inc. and its subsidiaries (the “Company”) as of December 31, 2022, based on criteria established in Internal Control — Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2022, based on criteria established in Internal Control — Integrated Framework (2013) issued by COSO. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated financial statements as of and for the year ended December 31, 2022, of the Company and our report dated February 17, 2023, expressed an unqualified opinion on those consolidated financial statements. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Report of Management on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. Definition and Limitations of Internal Control over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of consolidated financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of consolidated financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the consolidated financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ Deloitte & Touche LLP Boston, Massachusetts February 17, 2023 Citizens Financial Group, Inc. | 85 CONSOLIDATED BALANCE SHEETS December 31, 2022 2021 (in millions, except share data) ASSETS: Cash and due from banks Interest-bearing cash and due from banks Interest-bearing deposits in banks Debt securities available for sale, at fair value (including $270 and $640 pledged to creditors, respectively)(1) Debt securities held to maturity (fair value of $9,042 and $2,289, respectively, and including $110 and $77 pledged to creditors, respectively) ,, (1) y ( Loans held for sale, at fair value Other loans held for sale Loans and leases Less: Allowance for loan and lease losses Net loans and leases Derivative assets Premises and equipment, net Bank-owned life insurance Goodwill Other intangible assets(2) Other assets TOTAL ASSETS LIABILITIES AND STOCKHOLDERS’ EQUITY: LIABILITIES: Deposits: Noninterest-bearing Interest-bearing Total deposits Short-term borrowed funds Derivative liabilities Long-term borrowed funds Other liabilities TOTAL LIABILITIES Commitments and Contingencies (refer to Note 19) STOCKHOLDERS’ EQUITY: Preferred Stock: $1,489 9,058 303 24,007 9,834 774 208 156,662 (1,983) 154,679 842 844 3,236 8,173 197 13,089 $226,733 $49,283 131,441 180,724 3 1,909 15,887 4,520 203,043 $1,155 8,003 316 26,067 2,242 2,733 735 128,163 (1,758) 126,405 1,216 768 2,843 7,116 64 8,746 $188,409 $49,443 104,918 154,361 74 197 6,932 3,425 164,989 $25.00 par value,100,000,000 shares authorized; 2,050,000 shares issued and outstanding at December 31, 2022 and 2021 2,014 2,014 Common stock: $0.01 par value, 1,000,000,000 shares authorized; 645,220,018 shares issued and 492,282,158 shares outstanding at December 31, 2022 and 571,259,135 shares issued and 422,137,197 shares outstanding at December 31, 2021 Additional paid-in capital Retained earnings Treasury stock, at cost, 152,937,860 and 149,121,938 shares at December 31, 2022 and 2021, respectively Accumulated other comprehensive income (loss) TOTAL STOCKHOLDERS’ EQUITY TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (1) Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral. (2) Excludes MSRs, which are reported in Other assets. The accompanying Notes to Consolidated Financial Statements are an integral part of these statements. 6 22,142 9,159 (5,071) (4,560) 23,690 6 19,005 7,978 (4,918) (665) 23,420 $226,733 $188,409 Citizens Financial Group, Inc. | 86 CONSOLIDATED STATEMENTS OF OPERATIONS (in millions, except share and per share data) INTEREST INCOME: Interest and fees on loans and leases Interest and fees on loans held for sale Interest and fees on other loans held for sale Investment securities Interest-bearing deposits in banks Total interest income INTEREST EXPENSE: Deposits Short-term borrowed funds Long-term borrowed funds Total interest expense Net interest income Provision (benefit) for credit losses Net interest income after provision (benefit) for credit losses NONINTEREST INCOME: Service charges and fees Capital markets fees Card fees Mortgage banking fees Trust and investment services fees Foreign exchange and derivative products Letter of credit and loan fees Securities gains, net Other income Total noninterest income NONINTEREST EXPENSE: Salaries and employee benefits Outside services Equipment and software Occupancy Other operating expense Total noninterest expense Income before income tax expense Income tax expense NET INCOME Net income available to common stockholders Weighted-average common shares outstanding: Basic Diluted Per common share information: Basic earnings Diluted earnings The accompanying Notes to Consolidated Financial Statements are an integral part of these statements. Year Ended December 31, 2021 2020 2022 $5,968 67 57 840 128 7,060 651 23 374 1,048 6,012 474 5,538 420 368 273 261 249 188 159 9 82 2,009 2,549 700 648 410 585 4,892 $4,253 82 13 487 16 4,851 160 1 178 339 4,512 (411) 4,923 409 428 250 434 239 120 156 10 89 2,135 2,132 595 610 333 411 4,081 2,655 582 $2,073 $1,960 2,977 658 $2,319 $2,206 $4,719 75 33 519 11 5,357 509 2 260 771 4,586 1,616 2,970 403 250 217 915 203 120 140 4 67 2,319 2,123 553 565 331 419 3,991 1,298 241 $1,057 $950 475,959,815 477,803,142 425,669,451 427,435,818 427,062,537 428,157,780 $4.12 4.10 $5.18 5.16 $2.22 2.22 Citizens Financial Group, Inc. | 87 CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (in millions) Net income Other comprehensive income (loss): Year Ended December 31, 2022 2021 2020 $2,073 $2,319 $1,057 Net unrealized derivative instruments gains (losses) arising during the periods, net of income taxes of ($466), ($17) and $33, respectively g (1,340) (49) 97 Reclassification adjustment for net derivative (gains) losses included in net income, net of income taxes of $30, ($34) and ($38), respectively (g j j 85 (101) (111) ( Net unrealized debt securities gains (losses) arising during the periods, net of income taxes of ($868), ($172) and $124, respectively g (2,608) (528) 382 Reclassification of net debt securities (gains) losses to net income, net of income taxes of ($2), ($2) and ($1), respectively (7) (8) (3) Employee benefit plans: Actuarial gain (loss), net of income taxes of ($15), $19 and ($10), respectively Reclassification of actuarial (gain) loss to net income, net of income taxes of $2, $7 and $4, respectively Total other comprehensive income (loss), net of income taxes ) Total comprehensive income (loss) ) p ( ( (37) 12 55 26 (3,895) (605) (27) 13 351 ) ($1,822) ( ) ( $1,714 $1,408 The accompanying Notes to Consolidated Financial Statements are an integral part of these statements. Citizens Financial Group, Inc. | 88 CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (in millions) Balance at December 31, 2019 Dividends to common stockholders Dividends to preferred stockholders Preferred stock issued Treasury stock purchased Share-based compensation plans Employee stock purchase plan Cumulative effect of change in accounting principle Total comprehensive income (loss): Net income Other comprehensive income (loss) Total comprehensive income (loss) Balance at December 31, 2020 Dividends to common stockholders Dividends to preferred stockholders Preferred stock issued Preferred stock redemption Treasury stock purchased Share-based compensation plans Employee stock purchase plan Total comprehensive income (loss): Net income Other comprehensive income (loss) Total comprehensive income (loss) Balance at December 31, 2021 Dividends to common stockholders Dividends to preferred stockholders Issuance of common stock - business acquisition Treasury stock purchased Share-based compensation plans Employee stock purchase plan Total comprehensive income (loss): Net income Other comprehensive income (loss) Total comprehensive income (loss) Balance at December 31, 2022 Preferred Stock Shares Amount Common Stock Additional Shares Amount Paid-in Capital Retained Earnings Treasury Stock, at Cost Accumulated Other Comprehensive Income (Loss) Total 2 — — — — — — — — — — 2 — — — — — — — — — — 2 — — — — — — — — — 2 $1,570 433 $6 $18,891 $6,498 ($4,353) ($411) $22,201 — — 395 — — — — — — — — — — (8) 1 1 — — — — — — — — — — — — — — — — — — 30 19 — — — — (672) (107) — — — — (331) 1,057 — 1,057 — — — (270) — — — — — — — — — — — — — (672) (107) 395 (270) 30 19 (331) — 351 351 1,057 351 1,408 $1,965 427 $6 $18,940 $6,445 ($4,623) ($60) $22,673 — — 296 (247) — — — — — — — — — — (6) 1 — — — — — — — — — — — — — — — — — — — 43 22 — — — (670) (113) — (3) — — — 2,319 — 2,319 — — — — (295) — — — — — — — — — — — — — (605) (605) (670) (113) 296 (250) (295) 43 22 2,319 (605) 1,714 $2,014 422 $6 $19,005 $7,978 ($4,918) ($665) $23,420 — — — — — — — — — — — 72 (4) 2 — — — — — — — — — — — — — — — (779) (113) 3,036 — 77 24 — — — — — — — 2,073 — 2,073 — — — (153) — — — — — — — — — — — — (779) (113) 3,036 (153) 77 24 2,073 (3,895) (3,895) (3,895) (1,822) $2,014 492 $6 $22,142 $9,159 ( ($5,071) ) ( ( ($4,560) $23,690 ( ) The accompanying Notes to Consolidated Financial Statements are an integral part of these statements. Citizens Financial Group, Inc. | 89 CONSOLIDATED STATEMENTS OF CASH FLOWS (in millions) OPERATING ACTIVITIES Net income Adjustments to reconcile net income to net change in cash due to operating activities: Provision (benefit) for credit losses Net change in loans held for sale Depreciation, amortization and accretion Deferred income taxes Share-based compensation Net gain on sale of assets Net (increase) decrease in other assets Net increase (decrease) in other liabilities Net change due to operating activities INVESTING ACTIVITIES Investment securities: Purchases of debt securities available for sale Proceeds from maturities and paydowns of debt securities available for sale Proceeds from sales of debt securities available for sale Proceeds from maturities and paydowns of debt securities held to maturity Net (increase) decrease in interest-bearing deposits in banks Acquisitions, net of cash acquired(1) Purchases of loans Sales of loans Net (increase) decrease in loans and leases Capital expenditures, net Purchases of bank-owned life insurance Other Net change due to investing activities FINANCING ACTIVITIES Net increase (decrease) in deposits Net increase (decrease) in short-term borrowed funds Proceeds from issuance of long-term borrowed funds Repayments of long-term borrowed funds Treasury stock purchased Net proceeds from issuance of preferred stock Redemption of preferred stock Dividends declared and paid to common stockholders Dividends declared and paid to preferred stockholders Premium paid to exchange debt Payments of employee tax withholding for share-based compensation Net change due to financing activities Net change in cash and cash equivalents(2) Cash and cash equivalents at beginning of period(2) Cash and cash equivalents at end of period(2) Year Ended December 31, 2022 2021 2020 $2,073 $2,319 $1,057 474 1,733 565 57 84 (9) (1,894) 1,036 4,119 (411) 1,085 625 (429) 59 (11) (1,719) 757 2,275 (10,776) 3,422 (12,406) 7,810 1,178 1,035 13 (255) (1,007) 2,677 (7,927) (126) (100) (771) (12,637) 6,146 (95) 24,617 (19,691) (153) — — (779) (113) — (25) 9,907 1,389 9,158 $10,547 790 1,006 (10) (165) (3,778) 934 (3,177) (124) (1,050) (316) (10,486) 7,197 (154) — (1,352) (295) 296 (250) (670) (113) (1) (22) 4,636 (3,575) 12,733 $9,158 1,616 32 578 (238) 48 (4) (3,979) 1,001 111 (9,271) 6,943 585 897 (9) (3) (3,315) 3,014 (4,794) (118) — (65) (6,136) 21,851 (39) 8,323 (14,022) (270) 395 — (672) (98) (80) (16) 15,372 9,347 3,386 $12,733 Citizens Financial Group, Inc. | 90 (in millions) Supplemental disclosures: Interest paid Income taxes paid Non-cash items: Transfer of securities from available for sale to held to maturity Loans securitized and transferred to securities available for sale Loans securitized and transferred to securities held to maturity Stock issued for share-based compensation plans Stock issued for Employee Stock Purchase Plan Investors Acquisition: Fair value of assets acquired, excluding cash and cash equivalents Goodwill and other intangible assets Fair value of liabilities assumed Common stock issued Replacement equity awards Year Ended December 31, 2022 2021 2020 $989 183 $347 1,247 $8,563 143 — 77 24 27,113 992 24,982 3,036 19 $— 260 — 43 22 — — — — — $837 261 $813 956 111 30 19 — — — — — (1) Primarily includes cash paid of $355 million to acquire Investors less $287 million in cash acquired, and $143 million and $23 million of cash paid for the HSBC transaction and acquisition of DH Capital, respectively, for the year ended December 31, 2022. See Note 2 for more detailed information regarding these acquisitions. (2) Cash and cash equivalents include cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets. The accompanying Notes to Consolidated Financial Statements are an integral part of these statements. Citizens Financial Group, Inc. | 91 NOTES TO CONSOLIDATED FINANCIAL STATEMENTS NOTE 1 - BASIS OF PRESENTATION The accounting and reporting policies of Citizens Financial Group, Inc. conform to GAAP. The Company’s principal business activity is banking, conducted through its subsidiary CBNA. The Company also provides M&A, capital raising and other financial advisory services to middle market companies across a focused set of industry verticals through its broker-dealers. The Consolidated Financial Statements include the accounts of Citizens and subsidiaries in which Citizens has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near- term relate to the determination of the ACL. Significant Accounting Policies The following table identifies the Company’s significant accounting policies and the Note and Page where a detailed description of each policy can be found. Note Pageg Cash and Due From Banks Securities Loans and Leases Allowance for Credit Losses Premises, Equipment and Software Mortgage Servicing Rights Leases Goodwill and Intangible Assets Variable Interest Entities Derivative Instruments Employee Benefits Treasury Stock Employee Share-Based Compensation Fair Value Measurement Revenue Recognition Income Taxes Earnings Per Share 3 4 5 6 7 8 9 10 11 14 15 17 18 20 21 23 24 97 97 101 103 116 117 119 120 122 126 129 131 133 135 142 144 147 Accounting Pronouncements Adopted in 2022 Pronouncement Reference Rate Reform - Deferral of the Sunset Date December 2022 Summary of Guidance Effects on Financial Statements • • This standard was effective upon issuance. Deferred the sunset date of the temporary relief provided by ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting from December 31, 2022 to December 31, 2024. • • The Company adopted this standard upon issuance. Adoption did not have a material impact on the Company’s Consolidated Financial Statements. Citizens Financial Group, Inc. | 92 NOTE 2 - ACQUISITIONS Acquisition of HSBC On February 18, 2022, CBNA closed on its previously announced HSBC transaction, which included 66 branches in the New York City metropolitan area, 9 branches in the Mid-Atlantic/Washington D.C. area, and 5 branches in Southeast Florida. The acquired liabilities and assets included approximately $6.3 billion in deposits and $1.5 billion in loans. The transaction resulted in an increase to goodwill of $120 million, which was allocated to the Consumer business segment as of December 31, 2022. The impact of the HSBC transaction, along with supplemental pro forma information as if the HSBC transaction had occurred on January 1, 2021, are not material to the Company’s Consolidated Statements of Operations. The HSBC transaction was accounted for as a business combination. Accordingly, the assets acquired and liabilities assumed from HSBC were recorded at fair value as of the transaction date. The determination of fair value requires management to make estimates about discount rates, future expected cash flows, market conditions and other future events that are highly subjective in nature and are subject to change. The fair value of the assets acquired and liabilities assumed from HSBC were deemed final as of June 30, 2022 and are not material to the Company’s Consolidated Balance Sheet. Investors Acquisition On April 6, 2022, Citizens completed its previously announced Investors acquisition pursuant to an agreement and plan of merger entered into on July 28, 2021. Pursuant to the terms of the agreement, Investors merged with Citizens, with Citizens as the surviving corporation, and Investors Bank, a New Jersey state- chartered bank and wholly-owned subsidiary of Investors, merged with CBNA, with CBNA as the surviving bank. The Investors acquisition builds Citizens’ physical presence in the Mid-Atlantic region with the addition of 154 branches located in the greater New York City and Philadelphia metropolitan areas and across New Jersey. Upon closing of the acquisition, each share of Investors common stock was converted into 0.297 of a share of the Company’s common stock. This conversion, coupled with the conversion of equity awards noted below under “Share-Based Compensation Activity”, resulted in an increase of approximately 73.6 million basic and diluted shares. The Company also paid $1.46 in cash to shareholders of Investors for each share they owned. The Investors acquisition was accounted for as a business combination. Accordingly, the assets acquired and liabilities assumed from Investors were recorded at fair value as of the closing date. The determination of fair value requires management to make estimates about discount rates, future expected cash flows, market conditions and other future events that are highly subjective in nature and are subject to change. Fair value estimates related to the assets acquired and liabilities assumed from Investors are subject to adjustment for up to one year after the closing date if new information is obtained about facts and circumstances that existed as of the closing date that, if known, would have affected the measurement of the amounts recognized as of that date. Citizens considers its valuation of certain other assets and other liabilities to be preliminary as of December 31, 2022. While the Company believes the information available as of April 6, 2022 provides a reasonable basis for estimating fair value, additional information may become available that could result in adjustments to the fair values presented, although any such adjustments are not expected to be material. Any adjustments identified during the one year period subsequent to the closing date will be recognized in the corresponding reporting period. Share-Based Compensation Activity Under the terms of the merger agreement with Investors, stock options and restricted shares granted by Investors that were outstanding as of April 6, 2022 were converted into CFG awards and remain subject to their original terms and conditions. Citizens issued 1,151,301 stock options and 259,316 restricted shares in connection with the transaction. Citizens Financial Group, Inc. | 93 The following table includes a preliminary allocation of the consideration paid for the fair value of the identifiable tangible and intangible assets acquired and liabilities assumed from Investors: (in millions, except share and per share data) Consideration CFG common shares issued CFG share price on April 6, 2022 Fair value of consideration for outstanding common stock Cash paid Consideration related to equity awards Fair value of merger consideration Assets acquired Cash and equivalents Investment securities Loans held for sale Net loans and leases Premises and equipment Core deposit intangible and other intangible assets Other assets Total assets acquired Liabilities assumed Deposits Borrowed funds Other liabilities Total liabilities assumed Less: Net assets Goodwill April 6, 2022 72,148,855 $42.08 $3,036 355 19 3,410 287 3,826 2,162 20,139 62 119 924 27,519 20,217 4,097 668 24,982 2,537 $873 Preliminary goodwill of $873 million recorded in connection with the acquisition resulted from the expected synergies, operational efficiencies and expertise of Investors. The amount of goodwill recorded reflects the increased market share and related synergies that are expected to result from the acquisition, and represents the excess purchase price over the estimated fair value of the net assets acquired from Investors. The goodwill was allocated to the Company’s two business operating segments on a preliminary basis and is not deductible for income tax purposes. Intangible assets from the Investors acquisition consist of core deposits and naming rights. For additional information on these intangibles and goodwill see Note 10. The following table includes the fair value and unpaid principal balance of the loans acquired from Investors: (in millions) Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages Home equity Other retail Total retail Net loans and leases April 6, 2022 Unpaid Principal Balance Fair Value $3,021 13,310 9 16,340 3,949 267 4 4,220 $20,560 $2,899 13,065 9 15,973 3,889 273 4 4,166 $20,139 Citizens Financial Group, Inc. | 94 Fair value is estimated as of April 6, 2022 and reflects a credit mark of $101 million on PCD funded loans recorded through purchase accounting, and an accretable discount of $320 million comprised of $179 million in interest rate mark and $141 million in non-PCD credit mark. The following is a description of the methods used to determine the fair value of significant assets and liabilities: Cash and Equivalents The carrying amount of cash and cash equivalents is a reasonable estimate of fair value based on the short-term nature of these assets. Investment Securities Fair value estimates for AFS securities were determined by third-party pricing vendors. The third-party vendors use a variety of methods when pricing securities that incorporate relevant market data to arrive at an estimate of what a buyer in the marketplace would pay for a security under current market conditions. These methods include the use of quoted prices for an identical or similar security and an alternative market-based or income approach like the discounted cash flow pricing model. Substantially all of the investment securities acquired in connection with the Investors acquisition were sold subsequent to closing to align with Citizens’ portfolio management strategy. Loans held for sale Loans held for sale are valued based on quoted market prices, where available, prices for other traded loans with similar characteristics, and purchase commitments and bid information from market participants. The prices are adjusted as necessary to take into consideration the specific characteristics of certain loans that are priced based on the pricing of similar loans. Loans and Leases Fair values for loans and leases are based on a discounted cash flow methodology that considered factors including type of loan and lease and related collateral, fixed or variable interest rate, term, amortization status, credit loss and prepayment expectations, market interest rates and other market factors (e.g., liquidity) from the perspective of a market participant. Loans and leases were grouped together according to similar characteristics when applying various valuation techniques. The discount rates used are based on current market rates for new originations of comparable loans and leases and include adjustments for liquidity. The probability of default, loss given default, exposure at default and prepayment assumptions are the key factors driving credit losses which are embedded into the estimated cash flows. Premises and Equipment Fair value of premises is based on a market approach using third-party appraisals and broker opinions of value for land, office and branch space. Core Deposit Intangible Fair value of core deposit intangible represents the value of certain client deposit relationships, estimated utilizing the favorable source of funds method. Appropriate consideration was given to deposit costs including servicing costs, client retention and alternative funding source costs at the time of acquisition. The discount rate used was derived taking into account the estimated cost of equity, risk-free return rate and risk premium for the market, and specific risk related to the asset’s cash flows. The core deposit intangible is being amortized over 10 years using an accelerated depreciation methodology. Deposits Fair value of time deposits was estimated by discounting contractual cash flows using current market rates for instruments with similar maturities. For deposits with no defined maturity, carrying value approximates fair value. Borrowed Funds The fair value of borrowed funds was estimated by using a discounted cash flow methodology based on current incremental borrowing rates for similar types of instruments. Citizens Financial Group, Inc. | 95 The following table presents the financial results of Investors included in the Consolidated Statements of Operations from the date of acquisition through December 31, 2022: (in millions) Net interest income Noninterest income Net income April 6, 2022 through December 31, 2022 $627 37 287 The following table presents unaudited supplemental pro forma financial information as if the Investors acquisition had occurred on January 1, 2021 and includes the impact of (i) amortizing and accreting fair value adjustments associated with loans and leases, (ii) the amortization of recognized intangible assets and the elimination of Investors’ historical amortization of these assets, (iii) the elimination of Investors’ historical accretion and amortization of deferred fees and costs on loans and leases, (iv) the elimination of Investors’ historical accretion and amortization of discounts and premiums on loans and leases, debt securities and long- term borrowed funds and (v) the related estimated income tax effects. The pro forma financial information does not necessarily reflect the results that would have occurred had Citizens acquired Investors on January 1, 2021. (in millions) Net interest income Year Ended December 31, 2022 2021 $6,226 $5,342 Noninterest income Net income(1) (1) Excludes the acceleration of one-time executive compensation and Employee Stock Ownership Plan expenses of $122 million incurred by Investors in the first 2,168 2,376 2,408 2,055 quarter of 2022. In addition, the supplemental pro forma financial information includes non-recurring acquisition-related costs of $335 million incurred during the year ended December 31, 2022, as summarized in the following table. These costs, along with the $13 million incurred during 2021, are included in the first quarter of 2021 for the purpose of reporting supplemental pro forma financial information presented above. (in millions) Provision for credit losses(1) Salaries and employee benefits(2) Outside services(3) Mark-to-market losses on LHFS portfolio(4) Other operating expense Total acquisition-related costs Year Ended December 31, 2022 $145 83 61 31 15 $335 (1) Represents the initial provision for credit losses also recognized through a fair value mark as required by purchase accounting. (2) Comprised primarily of severance and employee retention costs. (3) Comprised primarily of technology, legal, advisory, and other professional related fees. (4) Represents mark-to-market losses on loans acquired from Investors classified as LHFS. Under CECL, Citizens is required to determine whether purchased loans held for investment have experienced more-than-insignificant deterioration in credit quality since origination. Citizens considers a variety of factors in connection with the identification of more-than-insignificant deterioration in credit quality including, but not limited to, nonperforming status, delinquency, risk ratings, TDR classification, FICO scores and other qualitative factors. Citizens initially measures the amortized cost of a PCD loan by adding the acquisition date estimate of expected credit losses to the loan's purchase price. The initial ALLL for PCD loans of $101 million was established through an adjustment to the Investors loan balance and related purchase accounting mark. Non-PCD loans and PCD loans had a fair value of $15.6 billion and $4.5 billion at the acquisition date and unpaid principal balance of $15.9 billion and $4.7 billion, respectively. In accordance with U.S. GAAP there was no carryover of the ACL that had been previously recorded by Investors. Subsequent to the acquisition, Citizens recorded an ACL on non-PCD loans of $145 million through provision expense for credit losses. Citizens Financial Group, Inc. | 96 The following table presents PCD loan activity at the date of acquisition: (in millions) Principal balance ALLL at acquisition Non-credit discount Purchase price Acquisition of DH Capital April 6, 2022 $4,685 (101) (72) $4,512 On June 8, 2022, Citizens completed the acquisition of DH Capital, a private investment banking firm serving companies in the internet infrastructure, software, IT services and communications sectors. The fair value of the assets acquired and liabilities assumed in connection with this acquisition were deemed final as of December 31, 2022 and are not material to the Company’s Consolidated Balance Sheet. The impact of the DH Capital acquisition, along with supplemental pro forma information as if the DH Capital acquisition had occurred on January 1, 2021, are not material to the Company’s Consolidated Statements of Operations. NOTE 3 - CASH AND DUE FROM BANKS For the purpose of reporting cash flows, cash and cash equivalents have original maturities of three months or less and include cash and due from banks and interest-bearing cash and due from banks. The Company had no material restrictions on the use or availability of its cash as of December 31, 2022 or 2021. NOTE 4 - SECURITIES Investments include debt and equity securities and other investment securities. Citizens classifies debt securities as AFS, HTM, or trading based on management’s intent to hold to maturity at the time of purchase. Management reserves the right to change the initial classification of debt and equity securities purchased based on its intent to hold to maturity or as permitted by periodic changes in accounting guidance. Equity securities are recorded at fair value or at cost if there is not a readily determinable fair value. Debt securities that will be held for indefinite periods of time and may be sold in response to changes in interest rates, changes in prepayment risk, or other factors considered in managing the Company’s asset/liability strategy are classified as AFS and reported at fair value, with unrealized gains and losses reported in AOCI, net of taxes, as a separate component of stockholders’ equity. Gains and losses on the sales of securities are recognized in noninterest income and are computed using the specific identification method. Debt securities for which the Company has the ability and intent to hold to maturity are classified as HTM and reported at amortized cost. Transfers of debt securities to the HTM classification are recognized at fair value at the date of transfer. For debt securities classified as AFS or HTM, interest income is recorded on the accrual basis including the amortization of premiums and the accretion of discounts. Premiums and discounts on debt securities are amortized or accreted using the effective interest method over the estimated lives of the individual securities. Citizens uses actual prepayment experience and estimates of future prepayments to determine the constant effective yield necessary to apply the effective interest method of income recognition. Estimates of future prepayments are based on the underlying collateral characteristics of each security and are derived from market sources. Judgment is involved in making determinations about prepayment expectations and in changing those expectations in response to changes in interest rates and macroeconomic conditions. The amortization of premiums and the accretion of discounts associated with mortgage-backed securities may be significantly impacted by changes in prepayment assumptions. Securities classified as trading are bought and held principally for selling them in the near-term and carried at fair value, with changes in fair value recognized in earnings. When applicable, realized and unrealized gains and losses on such assets are reported in noninterest income in the Consolidated Statements of Operations. Equity securities are primarily composed of FHLB and FRB stock (which are carried at cost) and money market mutual fund investments held by the Company’s broker-dealers (which are carried at fair value, with changes in fair value recognized in noninterest income) and are recorded in other assets on the Consolidated Balance Sheets. Equity securities that are carried at cost are reviewed at least annually for impairment, with valuation adjustments recognized in noninterest income. Citizens Financial Group, Inc. | 97 The following table presents the major components of securities at amortized cost and fair value: (in millions) U.S. Treasury and other State and political subdivisions Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Other/non-agency Total mortgage-backed securities Collateralized loan obligations Total debt securities available for sale, at fair value Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Total mortgage-backed securities Asset-backed securities y Total debt securities held to maturity Equity securities, at cost Equity securities, at fair value December 31, 2022 December 31, 2021 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value $3,678 2 21,250 280 21,530 1,248 $1 — 10 — 10 — ($193) $3,486 — 2 $11 2 (2,198) 19,062 24,607 (29) 251 397 (2,227) (42) 19,313 1,206 25,004 1,208 $— — 210 9 219 — $— — $11 2 (375) 24,442 (1) 405 (376) (1) 24,847 1,207 $26,458 $11 ( ($2,462) $24,007 ( ) ) $26,225 $219 ( ($377) $26,067 ( ) $9,253 9,253 581 $9,834 $1,058 153 $4 4 — $4 $— — ($751) $8,506 $1,505 (751) (45) 8,506 536 1,505 737 ( ($796) ) ( $9,042 $2,242 $— — $1,058 153 $624 109 $52 52 2 $54 $— — $— $1,557 — (7) 1,557 732 ( ($7) ) ( $2,289 $— — $624 109 Accrued interest receivable on debt securities totaled $107 million and $56 million as of December 31, 2022 and 2021, respectively, and is included in other assets in the Consolidated Balance Sheets. Citizens Financial Group, Inc. | 98 The following table presents the amortized cost and fair value of debt securities by contractual maturity as of December 31, 2022. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties. (in millions) Amortized cost: U.S. Treasury and other State and political subdivisions Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Other/non-agency Collateralized loan obligations Total debt securities available for sale Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Asset-backed securities Total debt securities held to maturity Total amortized cost of debt securities Fair value: U.S. Treasury and other State and political subdivisions Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Other/non-agency Collateralized loan obligations Total debt securities available for sale Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Asset-backed securities Total debt securities held to maturity Total fair value of debt securities Distribution of Maturities After 1 Year through 5 Years After 5 Years through 10 Years 1 Year or Less After 10 Years Total $— — $2,114 $1,564 — — $— 2 $3,678 2 1 — — 1 — — — 1,149 2,889 17,211 21,250 — — — 24 3,263 4,477 — 581 581 — — — 280 1,224 18,717 9,253 — 9,253 280 1,248 26,458 9,253 581 9,834 $1 $3,844 $4,477 $27,970 $36,292 $— — $2,010 $1,476 — — $— 2 $3,486 2 1 — — 1 — — — 1,097 2,691 15,273 19,062 — — — 23 3,107 4,190 — 536 536 — — — 251 1,183 16,709 8,506 — 8,506 251 1,206 24,007 8,506 536 9,042 $1 $3,643 $4,190 $25,215 $33,049 Taxable interest income from investment securities as presented in the Consolidated Statements of Operations was $840 million, $487 million and $519 million for the years ended December 31, 2022, 2021 and 2020, respectively. The following table presents realized gains and losses on sale of securities: (in millions) Gains Losses Securities gains, net Year Ended December 31, 2022 2021 2020 $13 (4) $9 $15 (5) $10 $6 (2) $4 Citizens Financial Group, Inc. | 99 The following table presents the amortized cost and fair value of debt securities pledged: (in millions) Pledged against derivatives, to qualify for fiduciary powers, or to secure public and other deposits as required by law Pledged as collateral for FHLB borrowing capacity Pledged against repurchase agreements December 31, 2022 December 31, 2021 Amortized Cost Fair Value Amortized Cost Fair Value $3,966 $3,527 $4,816 $4,782 244 — 217 — 325 1 333 1 The Company regularly enters into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. These repurchase agreements are typically short-term in nature and are accounted for as secured borrowed funds in the Company’s Consolidated Balance Sheets. The Company recognized no offsetting of short-term receivables or payables as of December 31, 2022 or 2021. The Company offsets certain derivative assets and derivative liabilities in the Consolidated Balance Sheets. For further information see Note 14. Securitizations of mortgage loans retained in the investment portfolio for the years ended December 31, 2022 and 2021 were $143 million and $260 million, respectively. These securitizations include a substantive guarantee by a third party. The guarantors were FNMA and FHLMC in 2022 and 2021, and also included GNMA in 2021. The debt securities received from the guarantors are classified as AFS. Impairment Upon purchase of HTM investment securities and at each subsequent measurement date, Citizens is required to evaluate the securities for risk of loss over their life and, if necessary, establish an associated reserve. Recognition of a reserve for expected credit losses is not required if the amount the Company expects to realize is zero (commonly referred to as “zero expected credit losses”). The Company evaluated its existing HTM portfolio as of December 31, 2022 and concluded that in excess of 94% of HTM securities met the zero expected credit loss criteria and, therefore, no ACL was recognized. Lifetime expected credit losses on the remainder of the HTM portfolio were determined to be insignificant based on the modeling of the Company’s credit loss position in the securities. The Company monitors the credit exposure through the use of credit quality indicators. For these securities, the Company uses external credit ratings or an internally derived credit rating when an external rating is not available. All securities were determined to be investment grade at December 31, 2022. Citizens reviews its AFS debt securities for impairment at the individual security level on a quarterly basis, or more frequently if a potential loss triggering event occurs. The initial indicator of impairment for debt securities classified as AFS is a decline in fair value below its amortized cost basis. For any security that has declined in fair value below the amortized cost basis, the Company recognizes an impairment loss in current period earnings if management has the intent to sell the security or if it is more likely than not it will be required to sell the security before recovery of its amortized cost basis. Estimating the recovery of the amortized cost basis of a debt security is based upon an assessment of the cash flows expected to be collected. If the present value of cash flows expected to be collected, discounted at the security’s original effective yield, is less than the amortized cost basis, impairment equal to the shortfall in cash flows has occurred. Citizens evaluates whether any portion of the impairment is attributable to credit- related factors or various other market factors affecting the fair value of the security (e.g., interest rates, spread levels, liquidity in the sector, etc.), and the public credit rating of the security. If credit-related factors exist, credit-related impairment has occurred regardless of the Company’s intent to hold the security until it recovers. The credit-related portion of impairment is recognized in current period earnings as provision expense through the establishment of an allowance for AFS securities, to the extent the allowance does not reduce the value of the AFS security below its current fair value. The remaining non-credit related portion of impairment is recognized in OCI. Improvement in credit losses in subsequent periods results in a reversal of the allowance for AFS securities and a corresponding decrease to provision expense, to the extent the allowance does not become negative. Accrued interest receivable on AFS debt securities is excluded from the balances used to calculate the allowance for AFS securities. All accrued and uncollected interest is immediately reversed against interest income when it is deemed uncollectible. Citizens Financial Group, Inc. | 100 The following tables present AFS debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position: (in millions) US Treasury and other Mortgage-backed securities: Federal agencies and U.S. government sponsored entities Other/non-agency Total mortgage-backed securities Collateralized loan obligations Total (in millions) Mortgage-backed securities: December 31, 2022 Less than 12 Months 12 Months or Longer Total Gross Unrealized Losses ($193) Gross Unrealized Losses $— Gross Unrealized Losses ($193) Fair Value $3,356 Fair Value $— Fair Value $3,356 13,353 80 13,433 785 (1,136) (8) (1,144) (26) 5,042 171 5,213 421 (1,062) (21) (1,083) (16) 18,395 251 18,646 1,206 (2,198) (29) (2,227) (42) $17,574 ) ($1,363) ( ) ( $5,634 ( ($1,099) ) ( $23,208 ( ($2,462) ) ( December 31, 2021 Less than 12 Months 12 Months or Longer Total Gross Unrealized Losses Gross Unrealized Losses Gross Unrealized Losses Fair Value Fair Value Fair Value Federal agencies and U.S. government sponsored entities $14,131 ($320) $1,236 ($55) $15,367 ($375) Other/non-agency Total mortgage-backed securities Collateralized loan obligations Total 123 14,254 736 (1) (321) (1) — 1,236 — — (55) — 123 15,490 736 (1) (376) (1) $14,990 ) ($322) ( ) ( $1,236 ( ($55) ) ( $16,226 ( ($377) ) ( Citizens does not currently have the intent to sell these debt securities, and it is not more likely than not that the Company will be required to sell these debt securities prior to recovery of their amortized cost bases. Citizens has determined that credit losses are not expected to be incurred on the AFS debt securities identified with unrealized losses as of December 31, 2022. The unrealized losses on these debt securities reflect non-credit- related factors driven by changes in interest rates. Therefore, the Company has determined that these debt securities are not impaired. NOTE 5 - LOANS AND LEASES Loans are classified as held for investment when management has both the intent and ability to hold the loan for the foreseeable future, or until maturity or payoff. Management’s intent and view of the foreseeable future may change based on changes in business strategies and market conditions. Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans. Deferred loan origination fees and costs and purchase premiums and discounts are amortized as an adjustment of yield over the life of the loan, using the effective interest method. Unamortized amounts remaining upon prepayment or sale are recorded as interest income or gain (loss) on sale, respectively. Credit card receivables include billed and uncollected interest and fees. Interest income on loans is determined using the effective interest method. This method calculates periodic interest income at a constant effective yield on the net investment in the loan, to provide a constant rate of return over the term. Loans accounted for using the fair value option are measured at fair value with corresponding changes recognized in noninterest income. Loan commitment fees for loans that are likely to be drawn down, and other credit related fees, are deferred (together with any incremental costs) and recognized as an adjustment to the effective interest rate over the loan term. When it is unlikely that a loan will be drawn down, the loan commitment fees are recognized over the commitment period on a straight-line basis and are reported within letter of credit and loan fees in the Consolidated Statements of Operations. Loans and leases are disclosed in portfolio segments and classes. The Company’s loan and lease portfolio segments are commercial and retail. The classes of loans and leases are: commercial and industrial, commercial real estate, leases, residential mortgages, home equity, automobile, education and other retail. Citizens Financial Group, Inc. | 101 The following table presents loans and leases, excluding LHFS: (in millions) Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages Home equity Automobile Education Other retail Total retail Total loans and leases December 31, 2022 2021 $51,836 $44,500 28,865 1,479 82,180 29,921 14,043 12,292 12,808 5,418 74,482 14,264 1,586 60,350 22,822 12,015 14,549 12,997 5,430 67,813 $156,662 $128,163 Accrued interest receivable on loans and leases held for investment totaled $820 million and $450 million as of December 31, 2022 and 2021, respectively, and is included in other assets in the Consolidated Balance Sheets. Loans pledged as collateral for FHLB borrowing capacity, primarily residential mortgages and home equity products, totaled $38.4 billion and $26.1 billion at December 31, 2022 and 2021, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window, if necessary, were primarily comprised of education, automobile, commercial and industrial, and commercial real estate loans, and totaled $34.8 billion and $35.8 billion at December 31, 2022 and 2021, respectively. Loans are classified as held for sale when management does not have the intent and ability to hold the loan for the foreseeable future. LHFS for which the fair value option is not elected are carried at the lower of amortized cost or fair value less costs to sell, with any write-downs or subsequent recoveries recognized in other income in the Consolidated Statements of Operations. Citizens elected to account for residential mortgage LHFS and certain commercial and industrial, and commercial real estate LHFS at fair value. See Note 20 for additional information. The following table presents the composition of LHFS: (in millions) Loans held for sale at fair value Other loans held for sale December 31, 2022 December 31, 2021 Residential Mortgages(1) $666 — Commercial(2) $108 208 Total $774 208 Residential Mortgages(1) $2,657 — Commercial(2) $76 735 Total $2,733 735 (1) Residential mortgage LHFS are originated for sale. (2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS primarily consist of loans associated with the Company’s syndication business. Citizens is engaged in the leasing of equipment for commercial use, primarily focused on middle market and mid-corporate clients for large capital equipment acquisitions including railcars, trucks and trailers, and other equipment. The Company determines if an arrangement is a lease and the related lease classification at inception. Lease terms predominantly range from three to ten years and may include options to purchase the leased property prior to the end of the lease term. The Company does not have lease agreements which contain both lease and non-lease components. A lessee is evaluated from a credit perspective using the same underwriting standards and procedures as for a loan borrower. A lessee is expected to make rental payments based on its cash flows and the viability of its operations. Leases are usually not evaluated as collateral-based transactions, and therefore the lessee’s overall financial strength is the most important credit evaluation factor. Citizens Financial Group, Inc. | 102 The components of the net investment in direct financing and sales-type leases, before ALLL, are presented below: (in millions) Total future minimum lease rentals Estimated residual value of leased equipment (non-guaranteed) Initial direct costs Unearned income Total leases December 31, 2022 December 31, 2021 $1,193 $1,195 413 5 (132) 521 6 (136) $1,479 $1,586 Interest income on direct financing and sales-type leases for the years ended December 31, 2022, 2021 and 2020 was $46 million, $49 million and $64 million, respectively, and is reported within interest and fees on loans and leases in the Consolidated Statements of Operations. A maturity analysis of direct financing and sales-type lease receivables at December 31, 2022 is presented below: (in millions) 2023 2024 2025 2026 2027 Thereafter Total undiscounted future minimum lease rentals $334 247 193 144 122 153 $1,193 NOTE 6 - ALLOWANCE FOR CREDIT LOSSES, NONACCRUAL LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK Allowance for Credit Losses Management’s estimate of expected credit losses in the Company’s loan and lease portfolios is recorded in the ALLL and the allowance for unfunded lending commitments (collectively the ACL). The ACL is maintained at a level the Company believes to be appropriate to absorb expected lifetime credit losses over the contractual life of the loan and lease portfolios and on the unfunded lending commitments. The determination of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not unconditionally cancellable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information. Upon adoption of CECL effective January 1, 2020, the Company’s ACL reserve methodology changed to estimate expected credit losses over the contractual life of loans and leases, resulting in a cumulative-effect reduction of $337 million, net of taxes of $114 million, to retained earnings and a corresponding increase to the ACL of $451 million. Key assumptions used in the ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year reversion period to historical credit loss information. The evaluation of quantitative and qualitative information is performed through assessments of groups of assets that share similar risk characteristics and certain individual loans and leases that do not share similar risk characteristics with the collective group. Loans are grouped generally by product type (e.g., commercial and industrial, commercial real estate, residential mortgage), and significant loan portfolios are assessed for credit losses using econometric models. Citizens Financial Group, Inc. | 103 The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast as its foundation, and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current PD, LGD and EAD (for commercial), timing and amount of expected draws (for unfunded lending commitments), FICO, LTV, term and time on books (for retail loans), mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amounts and timing of expected future cash flows, and factors particular to a specific commercial credit such as competition, business and management performance. Forward-looking economic assumptions include real gross domestic product, unemployment rate, interest rate curve, and changes in collateral values. This data is aggregated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. In highly volatile economic environments historical information, such as commercial customer financial statements or consumer credit ratings, may not be as important to estimating future expected losses as forecasted inputs to the models. The ACL may also be affected materially by a variety of qualitative factors that the Company considers to reflect current judgment of various events and risks that are not measured in the statistical procedures including uncertainty related to the economic forecasts used in the modeled credit loss estimates, loan growth, back testing results, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further affected by sensitivity analysis for certain industry sectors or loan classes, including CRE office. The measurement process results in specific or pooled allowances for loans, leases and unfunded lending commitments, and qualitative allowances that are judgmentally determined and applied across the portfolio. There are certain loan portfolios that may not need an econometric model to enable the Company to calculate management’s best estimate of the expected credit losses. Less data intensive, non-modeled approaches to estimating losses are considered more efficient and practical for portfolios that have lower levels of outstanding balances (e.g., runoff or closed portfolios, new products or products that are not significant to the Company’s overall credit risk exposure). Loans and leases that do not share similar risk characteristics are individually assessed for expected credit losses. Nonaccrual commercial and industrial, and commercial real estate loans with an outstanding balance of $5 million or greater and all commercial and industrial, and commercial real estate TDRs (regardless of size) are assessed on an individual loan level basis. Generally, the measurement of ACL on individual loans and leases is the present value of its future cash flows or the fair value of its underlying collateral, if the loan or lease is collateral dependent. A loan is considered to be collateral dependent when repayment of the loan is expected to be provided solely by the underlying collateral, rather than by cash flows from the borrower’s operations, income or other resources. Loans that are deemed to be collateral dependent are written down to the fair value, less costs to sell, as of the evaluation date and are reassessed each subsequent period to determine if a change to the ACL is required. Subsequent evaluations may result in an increase or decrease to the ACL, based on a corresponding change in the fair value of the collateral during the period. Any subsequent decrease to the ACL (because of an increase to the collateral-dependent loan’s fair value) is limited to the total amount previously written off for that loan. For retail TDRs that are not collateral dependent, the ACL is developed using the present value of expected future cash flows compared to the amortized cost basis in the loans. Expected re-default factors are considered in this analysis. Retail TDRs that are deemed collateral dependent are written down to fair market value less cost to sell. Expected recoveries are considered in management’s estimate of the ACL and may result in a negative adjustment (i.e., reduction) to the ACL balance. A loan is collateral dependent if repayment is expected to be provided substantially through the operation or sale of the collateral when the borrower is experiencing financial difficulty as of the evaluation date. Generally, repayment would be expected to be provided substantially by the sale or continued operation of the underlying collateral if cash flows to repay the loan from all other available sources (including guarantors) are expected to be no more than nominal. If repayment is dependent only on the operation of the collateral, the fair value of the collateral would not be adjusted for estimated costs to sell. If a loan is considered collateral dependent, the ACL is calculated as the difference between the fair value of collateral (adjusted for the costs to sell if the sale of the collateral is expected) and the amortized cost basis as of the evaluation date. It is possible to have a negative ACL for a collateral dependent loan if the fair value of the collateral increases in a subsequent reporting period. The negative ACL cannot exceed the total amount previously charged off. Citizens Financial Group, Inc. | 104 Accrued interest receivable on loans and leases is excluded from asset balances used to calculate the ACL. All accrued and uncollected interest is immediately reversed against interest income when a loan or lease is placed on nonaccrual status. Uncollectible interest is written off timely in accordance with regulatory guidelines. Generally, loans and leases are placed on nonaccrual status when contractually past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Residential mortgages are placed on nonaccrual status when contractually past due 120 days or more, or sooner if deemed collateral dependent, unless guaranteed by the FHA, VA or USDA. Residential mortgages that received extended forbearance and were subsequently modified as a result of COVID-19 will be placed on nonaccrual sooner than those that were not on extended forbearance, and will return to accrual status only following a sustained period of repayment performance. The Company estimates expected credit losses associated with off-balance sheet financial instruments such as standby letters of credit, financial guarantees and unfunded loan commitments that are not unconditionally cancellable. Off-balance sheet financial instruments are subject to individual reviews and are analyzed and segregated by risk according to the Company’s internal risk rating scale. These risk classifications, in conjunction with historical loss experience, current and future economic conditions, timing and amount of expected draws, and performance trends within specific portfolio segments, result in the estimate of the allowance for unfunded lending commitments. The Company does not recognize a reserve for future draws from credit lines that are unconditionally cancellable (e.g., credit cards). The ALLL and the allowance for unfunded lending commitments are reported on the Consolidated Balance Sheets in the allowance for loan and lease losses and in other liabilities, respectively. Provision for credit losses related to the loan and lease portfolios and the unfunded lending commitments are reported in the Consolidated Statements of Operations as provision for credit losses. Loan Charge-Offs Commercial loans are charged off when available information indicates that a loan or portion thereof is determined to be uncollectible. The determination of whether to recognize a charge-off involves many factors, including the prioritization of the Company’s claim in bankruptcy, expectations of the workout/restructuring of the loan and valuation of the borrower’s equity or the loan collateral. Retail loans are generally fully charged-off or written down to the net realizable value of the underlying collateral, with an offset to the ALLL, upon reaching specified stages of delinquency in accordance with standards established by the FFIEC. Residential real estate loans, credit card loans and unsecured open-end loans are generally charged off in the month when the account becomes 180 days past due. Auto loans, education loans and unsecured closed end loans are generally charged off in the month when the account becomes 120 days past due. Certain retail loans will be charged off or charged down to their net realizable value earlier than the FFIEC charge-off standards in the following circumstances: • • • Loans modified in a TDR that are determined to be collateral-dependent. Residential real estate loans that received extended forbearance and were subsequently modified as a result of COVID-19 Loans to borrowers who have experienced an event (e.g., bankruptcy) that suggests a loss is either known or highly certain. ◦ ◦ ◦ Residential real estate and auto loans are charged down to fair value less costs to sell within 60 days of receiving notification of the bankruptcy filing, unless repayment is likely to occur, or when the loan subsequently becomes 60 days past due. Credit card loans are fully charged off within 60 days of receiving notification of the bankruptcy filing or other event. Education loans are generally charged off when the loan becomes 60 days past due after receiving notification of a bankruptcy. • Auto loans are written down to fair value less costs to sell upon repossession of the collateral. Citizens Financial Group, Inc. | 105 The following table presents a summary of changes in the ACL for the year ended December 31, 2022: (in millions) Allowance for loan and lease losses, beginning of period Allowance on PCD loans and leases at acquisition Charge-offs(1) Recoveries Net charge-offs Provision expense (benefit) for loans and leases(2) Allowance for loan and lease losses, end of period Allowance for unfunded lending commitments, beginning of period Provision expense (benefit) for unfunded lending commitments Allowance on PCD unfunded lending commitments at acquisition Allowance for unfunded lending commitments, end of period Year Ended December 31, 2022 Commercial Retail Total $821 99 (70) 18 (52) 192 1,060 153 53 1 207 $937 2 (364) 146 (218) 202 923 23 27 — 50 $1,758 101 (434) 164 (270) 394 1,983 176 80 1 257 Total allowance for credit losses, end of period $1,267 $973 $2,240 (1) Excludes $34 million of charge-offs previously taken by Investors or recognized upon completion of the Investors acquisition under purchase accounting for the year ended December 31, 2022. The initial allowance for loan and lease losses on PCD assets included these amounts and, after charging these amounts off upon acquisition, the net impact for PCD assets was $101 million of additional allowance for loan and lease losses. (2) Includes $169 million of initial provision expense related to non-PCD loans and leases acquired from HSBC and Investors for the year ended December 31, 2022. During the year ended December 31, 2022, net charge-offs of $270 million, the ACL on PCD loans and leases and unfunded lending commitments at acquisition of $102 million, and a credit provision of $474 million resulted in an increase of $306 million to the ACL. The retail NCO ratio remained relatively flat compared to 2021. The commercial NCO ratio decreased compared to 2021, as credit performance remained strong. Our ACL as of December 31, 2022 accounts for an economic forecast over our two-year reasonable and supportable period with peak unemployment of approximately 6%, peak-to-trough GDP decline of approximately 1.4%, and collateral value peak-to-trough declines of approximately 13% in home and approximately 16% in used auto and truck. This forecast incorporates the increased risk of a moderate recession beginning in the fourth quarter of 2022 and persisting for four consecutive quarters. The following tables present a summary of changes in the ACL for the years ended December 31, 2021 and 2020: (in millions) Allowance for loan and lease losses, beginning of period Charge-offs Recoveries Net charge-offs Provision expense (benefit) for loans and leases Allowance for loan and lease losses, end of period Allowance for unfunded lending commitments, beginning of period Provision expense (benefit) for unfunded lending commitments Allowance for unfunded lending commitments, end of period Total allowance for credit losses, end of period Year Ended December 31, 2021 Commercial Retail Total $1,233 $1,210 $2,443 (218) 54 (164) (248) 821 186 (33) 153 $974 (321) 160 (161) (112) 937 41 (18) 23 (539) 214 (325) (360) 1,758 227 (51) 176 $960 $1,934 Citizens Financial Group, Inc. | 106 (in millions) Allowance for loan and lease losses, beginning of period Cumulative effect of change in accounting principle Allowance for loan and lease losses, beginning of period, adjusted Charge-offs Recoveries Net charge-offs Provision expense (benefit) for loans and leases Allowance for loan and lease losses, end of period Allowance for unfunded lending commitments, beginning of period Cumulative effect of change in accounting principle Allowance for unfunded lending commitments, beginning of period, adjusted Provision expense (benefit) for unfunded lending commitments Allowance for unfunded lending commitments, end of period Total allowance for credit losses, end of period Credit Quality Indicators Year Ended December 31, 2020 Commercial Retail Total $674 (176) 498 (437) 12 (425) 1,160 1,233 44 (3) 41 145 186 $578 629 1,207 (406) 138 (268) 271 1,210 — 1 1 40 41 $1,252 453 1,705 (843) 150 (693) 1,431 2,443 44 (2) 42 185 227 $1,419 $1,251 $2,670 The Company presents loan and lease portfolio segments and classes by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. In general, renewals are categorized as new credit decisions and reflect the renewal date as the vintage date. Loans modified in a TDR are considered a continuation of the original loan and vintage date corresponds with the most recent credit decision. For commercial loans and leases, Citizens utilizes regulatory classification ratings to monitor credit quality. The assignment of regulatory classification ratings occurs at loan origination and are periodically re- evaluated by Citizens utilizing a risk-based approach, including any time management becomes aware of information affecting the borrowers' ability to fulfill their obligations. The review process considers both quantitative and qualitative factors. Loans with a “pass” rating are those that the Company believes will fully repay in accordance with the contractual loan terms. Commercial loans and leases identified as “criticized” have some weakness or potential weakness that indicate an increased probability of future loss. Citizens groups “criticized” loans into three categories, “special mention,” “substandard,” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristic that the possibility of loss is high and collection of the full amount of the loan is improbable. Additional credit quality information is discussed below for each loan class. For commercial and industrial loans, Citizens monitors the performance of the borrower in a disciplined and regular manner based upon the level of credit risk inherent in the loan. To evaluate the level of credit risk, management assigns an internal risk rating reflecting the borrower’s PD and LGD. This two-dimensional credit risk rating methodology provides granularity in the risk monitoring process. These ratings are generally reviewed at least annually. The combination of the PD and LGD ratings assigned to commercial and industrial loans, capturing both the combination of expectations of default and loss severity in the event of default, reflects credit quality characteristics as of the reporting date and are used as inputs into the loss forecasting process. Based upon the amount of the lending arrangement and risk rating assessment, management periodically reviews each loan, prioritizing those loans which are perceived to be of higher risk, based upon PDs and LGDs, or loans for which credit quality is weakening (e.g., payment delinquency). Citizens proactively manages loans by using various procedures that are customized to the risk of a given loan, including ongoing outreach to the borrower, assessment of the borrower’s financial conditions and appraisal of the collateral. Citizens Financial Group, Inc. | 107 Credit risk associated with commercial real estate projects and commercial mortgages are managed similar to commercial and industrial loans by evaluating PD and LGD. Risks associated with commercial real estate activities tend to be correlated to the loan structure and collateral location, project progress and business environment. As a result, these attributes are also monitored and utilized in assessing credit risk. As with the commercial and industrial loan class, periodic reviews are also performed to assess market/geographic risk and business unit/industry risk, which may result in increased scrutiny on loans that are perceived to be of higher risk, had adverse changes in risk ratings and/or areas that concern management. These reviews are designed to assess risk and facilitate actions to mitigate such risks. Citizens manages credit risk associated with financing leases similar to commercial and industrial loans by analyzing PD and LGD. Reviews are generally performed annually based upon the dollar amount of the lease and the level of credit risk, and may be more frequent if circumstances warrant. The review process includes analysis of the following factors: equipment value/residual value, exposure levels, jurisdiction risk, industry risk, guarantor requirements, and regulatory compliance as applicable. Commercial loans with renewal terms in the original contract are recognized as current year originations upon renewal unless the loan automatically renewed with no new credit decision. Citizens generally reserves the right to not renew the loan or lease until current underwriting has been completed and approved. The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of December 31, 2022: (in millions) Commercial and industrial Pass Special Mention Substandard Doubtful Term Loans by Origination Year Revolving Loans 2022 2021 2020 2019 2018 Prior to 2018 Within the Revolving Period Converted to Term Total $8,304 $8,469 $2,224 $2,074 $1,334 $1,952 $24,211 $148 $48,716 124 150 10 189 218 14 120 203 1 74 255 5 48 99 41 153 349 14 364 597 76 — 14 2 1,072 1,885 163 Total commercial and industrial 8,588 8,890 2,548 2,408 1,522 2,468 25,248 164 51,836 Commercial real estate Pass Special Mention Substandard Doubtful 5,767 1 92 — 6,442 119 18 2 3,639 103 79 9 3,066 390 253 55 2,145 99 350 — 3,536 113 610 1 1,888 62 23 — Total commercial real estate 5,860 6,581 3,830 3,764 2,594 4,260 1,973 3 — — — 3 — — — — — 26,486 887 1,425 67 28,865 1,448 21 10 — 1,479 263 4 — — 267 363 5 4 — 372 250 2 3 — 255 99 6 3 — 108 128 1 — — 129 345 3 — — 348 — — — — — 14,334 15,274 129 242 10 $14,715 313 240 16 $15,843 6,113 225 285 10 $6,633 5,239 470 511 60 $6,280 3,607 148 449 41 $4,245 5,833 269 959 15 $7,076 26,099 426 620 76 $27,221 151 — 14 2 $167 76,650 1,980 3,320 230 $82,180 Citizens Financial Group, Inc. | 108 Leases Pass Special Mention Substandard Doubtful Total leases Total commercial Pass Special Mention Substandard Doubtful Total commercial Leases Pass Special Mention Substandard Doubtful Total leases Total commercial Pass Special Mention Substandard Doubtful Total commercial The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of December 31, 2021: (in millions) Commercial and industrial Pass Special Mention Substandard Doubtful Term Loans by Origination Year Revolving Loans 2021 2020 2019 2018 2017 Prior to 2017 Within the Revolving Period Converted to Term Total $10,218 $3,336 $3,599 $2,284 $1,426 $1,863 $19,406 $122 $42,254 47 97 1 71 112 9 155 215 9 114 81 22 41 50 10 64 201 16 316 521 74 1 17 2 809 1,294 143 Total commercial and industrial 10,363 3,528 3,978 2,501 1,527 2,144 20,317 142 44,500 Commercial real estate Pass Special Mention Substandard Doubtful 2,766 45 27 1 2,417 42 — 9 3,181 113 88 — 1,756 100 267 — Total commercial real estate 2,839 2,468 3,382 2,123 626 27 78 — 731 66 3 — — 69 1,119 79 59 1 1,451 — 9 — 1,258 1,460 459 16 — 1 476 — — — — — 3 — — — 3 — — — — — 13,319 406 528 11 14,264 1,512 49 24 1 1,586 447 10 1 — 458 262 15 16 — 293 134 — 5 — 139 144 5 2 — 151 13,431 102 125 2 $13,660 6,015 128 128 18 $6,289 6,914 268 308 9 $7,499 4,184 219 350 22 $4,775 2,118 71 128 10 $2,327 3,441 159 260 18 $3,878 20,857 316 530 74 $21,777 125 1 17 2 $145 57,085 1,264 1,846 155 $60,350 For retail loans, Citizens utilizes FICO credit scores and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO scores are the strongest indicator of credit losses over the contractual life of the loan and assist management in predicting the borrower’s future payment performance. Scores are based on current and historical national industry-wide consumer level credit performance data. Citizens Financial Group, Inc. | 109 The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of December 31, 2022: (in millions) Residential mortgages 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total residential mortgages Home equity 800+ 740-799 680-739 620-679 <620 Total home equity Automobile 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total automobile Education 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total education Other retail 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total other retail Total retail 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total retail Term Loans by Origination Year Revolving Loans 2022 2021 2020 2019 2018 Prior to 2018 Within the Revolving Period Converted to Term Total $2,132 2,376 769 125 17 2 5,421 $4,943 2,991 899 168 68 2 9,071 $3,143 1,660 502 135 77 2 5,519 $1,180 638 308 138 165 3 2,432 $363 257 149 99 147 2 1,017 $3,081 1,635 851 422 455 17 6,461 4 2 1 — — 7 650 962 920 554 188 2 3,276 548 735 363 54 6 6 1,712 182 230 175 108 35 12 742 5 2 1 1 — 9 1,453 1,606 1,187 586 309 — 5,141 1,720 1,351 423 76 16 — 3,586 105 134 109 65 30 1 444 2 1 1 2 2 8 584 649 460 205 130 — 2,028 1,567 1,126 356 62 20 — 3,131 93 121 103 52 25 3 397 5 4 6 9 12 36 324 343 254 133 106 — 1,160 694 486 170 38 12 — 1,400 48 68 52 18 9 — 195 6 6 11 16 18 57 120 134 102 62 56 — 474 410 267 103 29 11 — 820 25 31 21 8 4 — 89 3,516 4,305 2,228 841 246 22 $11,158 8,226 6,084 2,619 896 423 3 $18,251 5,389 3,557 1,422 456 254 5 $11,083 2,251 1,539 790 336 304 3 $5,223 924 695 386 214 236 2 $2,457 110 97 114 93 82 496 54 56 44 28 31 — 213 1,068 609 288 102 50 42 2,159 27 25 14 4 2 — 72 4,340 2,422 1,311 649 620 59 $9,401 $— — — — — — — 4,958 4,350 2,296 558 178 12,340 — — — — — — — — — — — — — — 491 974 993 435 190 380 3,463 5,449 5,324 3,289 993 368 380 $15,803 $— — — — — — — 267 274 234 143 172 1,090 — — — — — — — — — — — — — — — 1 4 4 6 1 16 267 275 238 147 178 1 $1,106 $14,842 9,557 3,478 1,087 929 28 29,921 5,357 4,736 2,664 822 464 14,043 3,185 3,750 2,967 1,568 820 2 12,292 6,007 4,574 1,703 361 115 48 12,808 971 1,584 1,471 694 301 397 5,418 30,362 24,201 12,283 4,532 2,629 475 $74,482 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes). Citizens Financial Group, Inc. | 110 The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of December 31, 2021: (in millions) Residential mortgages 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total residential mortgages Home equity 800+ 740-799 680-739 620-679 <620 Total home equity Automobile 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total automobile Education 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total education Other retail 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total other retail Total retail 800+ 740-799 680-739 620-679 <620 No FICO available(1) Total retail Term Loans by Origination Year Revolving Loans 2021 2020 2019 2018 2017 Prior to 2017 Within the Revolving Period Converted to Term Total $2,431 4,015 1,116 111 24 3 7,700 $3,017 1,876 572 130 66 8 5,669 — — — — — — 1,887 2,418 1,968 1,029 164 3 7,469 1,361 1,555 512 50 5 4 3,487 233 323 246 149 32 44 1,027 5,912 8,311 3,842 1,339 225 2 1 1 3 2 9 829 1,051 827 378 142 — 3,227 1,771 1,577 474 66 11 — 3,899 214 296 240 119 37 5 911 5,833 4,801 2,114 696 258 54 $19,683 13 $13,715 $1,230 746 335 161 164 1 2,637 5 4 7 11 16 43 538 615 500 257 155 — 2,065 840 672 229 45 12 — $342 246 152 93 162 — 995 5 5 14 19 23 66 244 288 234 131 103 — 1,000 514 371 140 34 12 — 1,798 1,071 122 173 122 43 17 — 477 2,735 2,210 1,193 517 364 1 $7,020 65 84 56 19 10 — 234 1,170 994 596 296 310 — $3,366 $672 360 172 107 157 — 1,468 $2,139 1,086 585 276 257 10 4,353 3 7 16 17 20 63 148 156 123 72 62 — 561 470 275 107 28 10 — 890 30 38 23 7 3 — 101 1,323 836 441 231 252 — $3,083 134 122 134 112 87 589 57 58 48 32 32 — 227 880 514 262 99 45 52 1,852 29 26 12 4 2 — 73 3,239 1,806 1,041 523 423 62 $7,094 $— — — — — — — 4,394 3,514 1,738 363 91 10,100 — — — — — — — — — — — — — — 386 764 709 299 100 330 2,588 4,780 4,278 2,447 662 191 $— — — — — — — 281 278 243 167 176 1,145 — — — — — — — — — — — — — — — 2 5 5 6 1 19 281 280 248 172 182 $9,831 8,329 2,932 878 830 22 22,822 4,824 3,931 2,153 692 415 12,015 3,703 4,586 3,700 1,899 658 3 14,549 5,836 4,964 1,724 322 95 56 12,997 1,079 1,706 1,413 645 207 380 5,430 25,273 23,516 11,922 4,436 2,205 330 $12,688 1 $1,164 461 $67,813 (1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes). Citizens Financial Group, Inc. | 111 Nonaccrual and Past Due Assets Nonaccrual loans and leases are those on which accrual of interest has been suspended. Loans (other than certain retail loans insured by U.S. government agencies) are placed on nonaccrual status when full payment of principal and interest is in doubt, unless the loan is both well secured and in the process of collection. When the Company places a loan on nonaccrual status, the accrued unpaid interest receivable is reversed against interest income and amortization of any net deferred fees is suspended. Interest collections on nonaccrual loans and leases for which the ultimate collectability of principal is uncertain are generally applied to first reduce the carrying value of the asset. Otherwise, interest income may be recognized to the extent of the cash received. A loan or lease may be returned to accrual status if: • • • principal and interest payments have been brought current, and the Company expects repayment of the remaining contractual principal and interest; the loan or lease has otherwise become well-secured and in the process of collection; or the borrower has been making regularly scheduled payments in full for the prior six months and the Company is reasonably assured that the loan or lease will be brought fully current within a reasonable period. Commercial and industrial loans, commercial real estate loans, and leases are generally placed on nonaccrual status when contractually past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Some of these loans and leases may remain on accrual status when contractually past due 90 days or more if management considers the loan collectible. Residential mortgages are generally placed on nonaccrual status when past due 120 days, or sooner if determined to be collateral dependent, unless repayment of the loan is fully or partially guaranteed by the FHA, VA or USDA. Credit card balances are placed on nonaccrual status when past due 90 days or more and are restored to accruing status if they subsequently become less than 90 days past due. All other retail loans are generally placed on nonaccrual status when past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Loans less than 90 days past due may be placed on nonaccrual status upon the death of the borrower, fraud or bankruptcy. Citizens Financial Group, Inc. | 112 The following tables present an aging analysis of accruing loans and leases, and nonaccrual loans and leases as of December 31, 2022 and 2021: (in millions) Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages(1) Home equity Automobile Education Other retail Total retail Total (in millions) Commercial and industrial Commercial real estate Leases Total commercial Residential mortgages(1) Home equity Automobile Education Other retail Total retail Total December 31, 2022 Days Past Due and Accruing Current 30-59 60-89 90+ $51,389 28,665 1,475 81,529 29,228 13,719 12,039 12,718 5,294 72,998 $154,527 $152 51 4 207 95 64 152 36 44 391 $598 $25 45 — 70 45 19 45 17 30 156 $226 $21 1 — 22 319 — — 4 22 345 $367 Nonaccrual $249 103 — 352 234 241 56 33 28 592 $944 December 31, 2021 Days Past Due and Accruing Current 30-59 60-89 90+ $44,247 14,247 1,570 60,064 21,918 11,745 14,324 12,926 5,331 66,244 $126,308 $47 6 14 67 102 38 131 34 40 345 $412 $26 — 1 27 52 12 39 13 23 139 $166 $9 — — 9 549 — — 1 16 566 $575 Nonaccrual $171 11 1 183 201 220 55 23 20 519 $702 Nonaccrual with no related ACL $64 7 — 71 187 185 9 3 1 385 $456 Nonaccrual with no related ACL $36 1 — 37 137 186 22 2 2 349 $386 Total $51,836 28,865 1,479 82,180 29,921 14,043 12,292 12,808 5,418 74,482 $156,662 Total $44,500 14,264 1,586 60,350 22,822 12,015 14,549 12,997 5,430 67,813 $128,163 (1) 90+ days past due and accruing includes $316 million and $544 million of loans fully or partially guaranteed by the FHA, VA and USDA at December 31, 2022 and 2021, respectively. Interest income is generally not recognized for loans and leases that are on nonaccrual status. The Company reverses accrued interest receivable with a charge to interest income upon classifying a loan or lease as nonaccrual. Certain commercial and consumer loans are considered to be collateral-dependent when repayment is expected to be provided substantially through the operation or sale of the loan collateral. Collateral values for residential mortgage and home equity loans are based on refreshed valuations, which are updated at least every 90 days, less estimated costs to sell. At December 31, 2022 and 2021, the Company had collateral-dependent residential mortgage and home equity loans totaling $561 million and $542 million, respectively. For collateral-dependent commercial loans, the ACL is individually assessed based on the fair value of the collateral. Various types of collateral are used, including real estate, inventory, equipment, accounts receivable, securities and cash, among others. For commercial real estate loans, collateral values are generally based on appraisals which are updated based on management judgment under the specific circumstances on a case-by- case basis. At December 31, 2022 and 2021, the Company had collateral-dependent commercial loans totaling $21 million and $103 million, respectively. The amortized cost basis of mortgage loans collateralized by residential real estate for which formal foreclosure proceedings were in-process was $250 million and $142 million as of December 31, 2022 and 2021, respectively. Citizens Financial Group, Inc. | 113 Troubled Debt Restructurings In situations where, for economic or legal reasons related to the borrower’s financial difficulties, the Company grants a concession to the borrower that it would not otherwise consider, the related loan is classified as a TDR. TDRs typically result from the Company’s loss mitigation efforts and are undertaken in order to improve the likelihood of recovery and continuity of the relationship with the borrower. The Company’s loan modifications are handled on a case-by-case basis and are negotiated to achieve mutually agreeable terms that maximize loan collectability and meet the borrower’s financial needs. Concessions granted in TDRs for all classes of loans may include lowering the interest rate, forgiving a portion of principal, extending the loan term, lowering scheduled payments for a specified period of time, waiving or delaying a scheduled payment of principal or interest for other than an insignificant time period, or capitalizing past due amounts. A rate increase can be a concession if the increased rate is lower than a market rate for debt with risk similar to that of the restructured loan. TDRs for commercial loans may also involve creating a multiple note structure, accepting non-cash assets, accepting an equity interest, or receiving a performance-based fee. In some cases, a TDR may involve multiple concessions. The financial effects of TDRs for all loan classes may include lower income (either due to a lower interest rate or a delay in the timing of cash flows), larger loan loss provisions, and accelerated charge-offs if the modification renders the loan collateral-dependent. In some cases, interest income throughout the term of the loan may increase if, for example, the loan is extended or the interest rate is increased as a result of the restructuring. Retail and commercial loans whose contractual terms have been modified in a TDR and are current at the time of restructuring may remain on accrual status if there is demonstrated performance prior to the restructuring and payment in full under the restructured terms is expected. Retail loans that were discharged in bankruptcy and not reaffirmed by the borrower are deemed to be collateral-dependent TDRs and are generally charged off to the fair value of the collateral, less cost to sell, and less amounts recoverable under a government guarantee (if any). Cash receipts on nonaccrual impaired loans, including nonaccrual loans involved in TDRs, are generally applied to reduce the unpaid principal balance. Certain TDRs that are current in payment status are classified as nonaccrual in accordance with regulatory guidance. Income on these loans may be recognized on a cash basis if management believes that the remaining book value of the loan is realizable. Nonaccrual TDRs that meet the guidelines above for accrual status can be returned to accruing if supported by a well-documented evaluation of the borrowers’ financial condition, and if they have been current for at least six months. Because TDRs are impaired loans, Citizens measures impairment by comparing the present value of expected future cash flows, or when appropriate, the fair value of collateral less costs to sell, to the loan’s amortized cost basis. Any excess of amortized cost basis over the present value of expected future cash flows or collateral value is included in the ALLL. Any portion of the loan’s amortized cost basis the Company does not expect to collect as a result of the modification is charged off at the time of modification. For retail TDR accounts where the expected value of cash flows is utilized, any recorded investment in excess of the present value of expected cash flows is recognized by increasing the ALLL. For retail TDR accounts assessed based on the fair value of collateral, any portion of the loan’s recorded investment in excess of the collateral value less costs to sell is charged off at the time of modification or at the time of subsequent and regularly recurring valuations. In 2020, Citizens implemented various retail and commercial loan modification programs to provide borrowers relief from the economic impacts of COVID-19. The CARES Act and bank regulatory agencies provided guidance stating certain loan modifications to borrowers experiencing financial distress as a result of COVID-19 may not be accounted for as TDRs under U.S. GAAP. In accordance with the CARES Act, Citizens elected to not apply TDR classification to any COVID-19-related loan modification performed after March 1, 2020 through December 31, 2021 for borrowers who were current as of December 31, 2019 or the date of their loan modification. In addition, for loans modified in response to the COVID-19 pandemic and associated lockdowns that were not eligible for relief from TDR classification under the CARES Act, the Company elected to apply the guidance issued by the bank regulatory agencies. Under this guidance, loans with up to six months of deferred principal and interest to borrowers who were current as of March 1, 2020 or the date of their loan modification are not classified as TDRs. For loan modifications that include a payment deferral and are not TDRs, the borrower’s past due and nonaccrual status will not be impacted during the deferral period. Interest income will continue to be recognized over the contractual life of the loan. Citizens Financial Group, Inc. | 114 The following tables summarize loans modified during the years ended December 31, 2022, 2021 and 2020. The balances represent the post-modification outstanding amortized cost basis and may include loans that became TDRs during the period and were subsequently paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown. (dollars in millions) Commercial and industrial Total commercial Residential mortgages Home equity Automobile Education Other retail Total retail Total (dollars in millions) Commercial and industrial Total commercial Residential mortgages Home equity Automobile Education Other retail Total retail Total (dollars in millions) Commercial and industrial Commercial real estate Total commercial Residential mortgages Home equity Automobile Education Other retail Total retail Total December 31, 2022 Amortized Cost Basis Number of Contracts 29 29 1,884 381 601 631 2,320 5,817 5,846 Interest Rate Reduction(1) $— yy Maturity Extension(2) $26 — 52 4 2 — 10 68 $68 26 96 2 — — — 98 $124 Other(3) Total $— — 260 19 4 25 1 309 $309 $26 26 408 25 6 25 11 475 $501 December 31, 2021 Amortized Cost Basis Number of Contracts 44 44 922 Interest Rate Reduction(1) $— — 21 yy Maturity Extension(2) $44 44 137 412 1,463 807 2,291 5,895 5,939 5 2 — 9 37 $37 11 — — — 148 $192 Other(3) Total $123 123 60 13 15 26 2 116 $239 $167 167 218 29 17 26 11 301 $468 December 31, 2020 Amortized Cost Basis Number of Contracts 70 1 71 473 723 3,236 465 2,591 7,488 7,559 Interest Rate Reduction(1) $— — — 39 12 yy Maturity Extension(2) $107 7 114 34 12 2 — 10 63 $63 1 — — 47 $161 Other(3) Total $325 — 325 13 23 47 10 2 95 $420 $432 7 439 86 47 50 10 12 205 $644 (1) Includes modifications that consist of multiple concessions, one of which is an interest rate reduction. (2) Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction). (3) Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in post modification balances being higher than pre-modification. Modified TDRs resulted in charge-offs of $3 million, $6 million and $51 million for the years ended December 31, 2022, 2021 and 2020, respectively. Unfunded commitments related to TDRs were $81 million and $56 million at December 31, 2022 and 2021, respectively. Citizens Financial Group, Inc. | 115 The following table provides a summary of TDRs that defaulted (became 90 days or more past due) within 12 months of their modification date: (in millions) Commercial TDRs Retail TDRs(1) Total Year Ended December 31, 2022 2021 2020 $— 242 $242 $23 95 $118 $54 46 $100 (1) Includes $187 million, $61 million and $16 million of loans fully or partially government guaranteed by the FHA, VA, and USDA for the years ended December 31, 2022, 2021 and 2020, respectively. Concentrations of Credit Risk The Company’s lending activity is geographically well diversified with an emphasis in our core markets located in the New England, Mid-Atlantic and Midwest regions. Generally, loans are collateralized by assets including real estate, inventory, accounts receivable, other personal property and investment securities. As of December 31, 2022 and 2021, Citizens had a significant amount of loans collateralized by residential and commercial real estate. There were no significant concentration risks within the commercial or retail loan portfolios. Exposure to credit losses arising from lending transactions may fluctuate with fair values of collateral supporting loans, which may not perform according to contractual agreements. The Company’s policy is to collateralize loans to the extent necessary; however, unsecured loans are also granted on the basis of the financial strength of the applicant and the facts surrounding the transaction. NOTE 7 - PREMISES, EQUIPMENT AND SOFTWARE Premises and Equipment Premises and equipment are stated at cost, less accumulated depreciation and amortization. Depreciation and amortization are computed using the straight-line method over the estimated useful lives of the assets. Leasehold improvements are amortized over the life of the lease (including renewal options if exercise of those options is reasonably assured) or their estimated useful life, whichever is shorter. Additions to premises and equipment are recorded at cost. The cost of major additions, improvements and betterments is capitalized. Normal repairs and maintenance and other costs that do not improve the property, extend the useful life or otherwise do not meet capitalization criteria are charged to expense as incurred. Citizens evaluates premises and equipment for impairment when events or changes in circumstances indicate that the carrying value of such assets may not be recoverable. A summary of the carrying value of premises and equipment is presented below: (dollars in millions) Land and land improvements Buildings and leasehold improvements Furniture, fixtures and equipment Construction in progress Total premises and equipment, gross Accumulated depreciation Total premises and equipment, net Useful Lives (years) 10 - 75 5 - 60 4 - 20 December 31, 2022 2021 $144 $101 879 622 61 1,706 (862) $844 805 589 77 1,572 (804) $768 Depreciation charged to noninterest expense totaled $107 million, $98 million and $110 million for the years ended December 31, 2022, 2021 and 2020, respectively, and is presented in the Consolidated Statements of Operations in either occupancy or equipment expense, as applicable. Citizens Financial Group, Inc. | 116 Software Costs related to computer software developed or obtained for internal use are capitalized if the projects improve functionality and provide long-term future operational benefits. Capitalized costs are amortized using the straight-line method over the asset’s expected useful life, based upon the basic pattern of consumption and economic benefits provided by the asset. Citizens begins to amortize the software when the asset (or identifiable component of the asset) is substantially complete and ready for its intended use. All other costs incurred in connection with an internal-use software project are expensed as incurred. Capitalized software is included in other assets on the Consolidated Balance Sheets. Citizens had capitalized software assets of $2.6 billion and $2.3 billion and related accumulated amortization of $1.7 billion and $1.5 billion as of December 31, 2022 and 2021, respectively. Amortization expense was $243 million, $235 million and $215 million for the years ended December 31, 2022, 2021 and 2020, respectively. The estimated future amortization expense for capitalized software assets is presented below. Year 2023 2024 2025 2026 2027 Thereafter Total(1) (1) Excluded from this balance is $174 million of in-process software at December 31, 2022. NOTE 8 - MORTGAGE BANKING AND OTHER SERVICED LOANS (in millions) $226 199 158 90 33 7 $713 The Company sells residential mortgages into the secondary market. The Company retains no beneficial interest in these sales, but may retain the servicing rights for the loans sold. The Company may exercise its option to repurchase eligible government guaranteed residential mortgages or may be obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review. Mortgage loans held for sale are accounted for at fair value on an individual loan basis. Changes in the fair value and realized gains and losses on the sales of mortgage loans, are reported in mortgage banking fees. The following table summarizes activity related to residential mortgage loans sold with servicing rights retained: (in millions) Year Ended December 31, 2022 2021 2020 $33,221 — 895 227 Cash proceeds from residential mortgage loans sold with servicing retained Repurchased residential mortgages(1) Gain on sales(2) Contractually specified servicing, late and other ancillary fees(2) (1) Includes government insured or guaranteed loans repurchased through the exercise of the Company’s removal of account provision option. (2) Reported in mortgage banking fees in the Consolidated Statements of Operations. $17,025 287 87 86 $37,039 1,381 382 247 The Company recognizes the right to service residential mortgage loans for others, or MSRs, as separate assets, which are presented in other assets on the Consolidated Balance Sheets, when purchased, or when servicing is contractually separated from the underlying mortgage loans by sale with servicing rights retained. All MSRs are measured using the fair value method, with any change in fair value during the period recorded in mortgage banking fees in the Consolidated Statements of Operations. The unpaid principal balance of residential mortgage loans related to our MSRs was $96.7 billion and $90.2 billion at December 31, 2022 and 2021, respectively. The Company manages the risk associated with changes in the value of MSRs with an active hedging strategy, which includes the purchase of freestanding derivatives. Citizens Financial Group, Inc. | 117 The following table summarizes changes in MSRs recorded using the fair value method: (in millions) Fair value as of beginning of the period Amounts capitalized Servicing rights acquired(1) Changes in unpaid principal balance during the period(2) Changes in fair value during the period(3) Fair value at end of the period As of and for the Year Ended December 31, 2022 2021 $1,029 279 16 (137) 343 $658 419 — (212) 164 $1,530 $1,029 (1) Represents MSRs acquired as part of the Investors acquisition. (2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. (3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations. The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors, which are determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates. The sensitivity analysis below presents the impact of an immediate 10% and 20% adverse change in key economic assumptions to the current fair value of MSRs. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in the discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates. (dollars in millions) Fair value Weighted average life (years) Weighted average constant prepayment rate Decline in fair value from 10% adverse change Decline in fair value from 20% adverse change Weighted average option adjusted spread Decline in fair value from 10% adverse change Decline in fair value from 20% adverse change December 31, 2022 December 31, 2021 $1,530 9.1 6.8% $34 $66 629 bps $43 $86 $1,029 6.4 10.7% $45 $87 596 bps $25 $50 The Company’s mortgage banking derivatives include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 14 for additional information. Other Serviced Loans From time to time, Citizens engages in other servicing relationships. The following table presents the unpaid principal balance of other serviced loans: (in millions) Education Commercial and industrial(1) (1) Represents the government guaranteed portion of SBA loans sold to outside investors. December 31, 2022 December 31, 2021 $602 91 $761 80 Citizens Financial Group, Inc. | 118 NOTE 9 - LEASES Citizens as Lessee The Company determines if an arrangement is a lease at inception and records a right-of-use asset and a corresponding lease liability. A right-of-use asset represents the value of the Company’s contractual right to use an underlying leased asset and a lease liability represents the Company’s contractual obligation to make payments on the same underlying leased asset. Operating and finance lease right-of-use assets and liabilities are recognized at the commencement date based on the present value of the lease payments over the non- cancelable lease term. As most of the Company’s leases do not specify an implicit rate, the Company uses an incremental borrowing rate based on information available at the lease commencement date to determine the present value of the lease payments. The Company evaluates right-of-use assets for impairment when events or changes in circumstances indicate that the carrying value of the asset may not be recoverable. In the normal course of business, the Company leases both equipment and real estate, including office and branch space. Lease terms predominantly range from one year to ten years and may include options to extend the lease, terminate the lease, or purchase the underlying asset at the end of the lease. Certain lease agreements include rental payments based on an index or are adjusted periodically for inflation. The Company has lease agreements that contain lease and non-lease components and for certain real estate leases, these components are accounted for as a single lease component. Leases with an initial term of 12 months or less are not recorded on the Company’s Consolidated Balance Sheets and are recognized in occupancy expense in the Company’s Consolidated Statements of Operations on a straight-line basis over the remaining lease term. The Company may also enter into subleases with third parties for certain leased real estate properties that are no longer occupied. The components of operating lease cost are presented below. (in millions) Operating lease cost Short-term lease cost Variable lease cost Sublease income Total 2022 Year Ended December 31, 2021 2020 $216 2 7 (1) $224 $161 1 8 (4) $166 $165 4 8 (4) $173 Operating lease cost is recognized on a straight-line basis over the lease term and is recorded in occupancy, equipment and software expense, and other income in the Consolidated Statements of Operations. Supplemental information related to the Company’s operating lease arrangements is presented in the tables below: (dollars in millions) Operating lease right-of-use assets Operating lease liabilities Weighted average remaining lease term (years) Weighted average discount rate December 31, 2022 December 31, 2021 Affected Line Item in Consolidated Balance Sheets $1,019 1,066 7 2.74 % $766 800 7 2.34 % Other assets Other liabilities — — (in millions) Cash paid for amounts included in measurement of liabilities: Operating cash flows from operating leases Supplemental non-cash information on lease liabilities arising from obtaining right-of-use assets: Year Ended December 31, 2021 2020 2022 $219 $163 $167 Right-of-use assets in exchange for new operating lease liabilities 408 79 268 Citizens Financial Group, Inc. | 119 At December 31, 2022, lease liabilities maturing under non-cancelable operating leases are presented below for the years ended December 31. (in millions) 2023 2024 2025 2026 2027 Thereafter Total lease payments Less: Interest Present value of lease liabilities Citizens as Lessor Operating Leases $207 206 178 142 123 324 1,180 114 $1,066 Operating lease assets where Citizens was the lessor totaled $260 million and $244 million as of December 31, 2022 and 2021, respectively. Operating lease rental income for leased assets where Citizens is the lessor is recognized in other income on a straight-line basis over the lease term. Depreciation expense associated with operating lease assets is recorded on a straight-line basis over the estimated useful life, considering the estimated residual value of the leased asset and is included in other operating expense in the Consolidated Statements of Operations. On a periodic basis, operating lease assets are reviewed for impairment. An impairment loss is recognized in other operating expense if the carrying amount of the leased asset exceeds fair value and is not recoverable. The carrying amount of a leased asset is not recoverable if the carrying value exceeds the sum of the undiscounted cash flows expected to result from the lease payments and the estimated residual value upon the eventual disposition of the asset. For a discussion of direct finance and sales-type leases where Citizens is the lessor, refer to Note 5. NOTE 10 - GOODWILL AND INTANGIBLE ASSETS Goodwill is the purchase premium associated with the acquisition of a business and is assigned to the Company’s reporting units at the acquisition date. A reporting unit is a business operating segment or a component of a business operating segment. Citizens has identified and assigned goodwill to two reporting units - Consumer Banking and Commercial Banking - based upon reviews of the structure of the Company’s executive team and supporting functions, resource allocations and financial reporting processes. Once goodwill has been assigned to reporting units, it no longer retains its association with a particular acquisition, and all of the activities within a reporting unit, whether acquired or organically grown, are available to support the value of the goodwill. Goodwill is not amortized, but is subject to an annual impairment test. Citizens reviews goodwill for impairment annually as of October 31st and in interim periods when events or changes indicate the carrying value of one or more reporting units may not be recoverable. The Company has the option of performing a qualitative assessment of goodwill to determine whether it is more likely than not that the fair value of each reporting unit is less than the carrying value. If it is more likely than not that the fair value exceeds the carrying value, then no further testing is necessary; otherwise, Citizens must perform a quantitative assessment of goodwill. Citizens may elect to bypass the qualitative assessment and perform a quantitative assessment. The quantitative assessment, used to identify potential impairment, involves comparing each reporting unit’s fair value to its carrying value, including goodwill. If the fair value of a reporting unit exceeds its carrying value inclusive of goodwill, applicable goodwill is deemed to be not impaired. If the carrying value of the reporting unit inclusive of goodwill exceeds fair value, an impairment charge is recorded for the excess. The impairment loss recognized cannot exceed the amount of goodwill assigned to the reporting unit, and the loss establishes a new basis in the goodwill. Subsequent reversal of goodwill impairment losses is not permitted. Citizens Financial Group, Inc. | 120 Under the quantitative impairment assessment, the fair values of the Company’s reporting units are determined using a combination of income and market-based approaches. Citizens relies on the income approach (discounted cash flow method) for determining fair value. Market and transaction approaches are used as benchmarks to corroborate the value determined by the discounted cash flow method. Citizens relies on several assumptions when estimating the fair value of its reporting units using the discounted cash flow method. These assumptions include the discount rate, projected loan losses, income tax and capital retention rates. For the year ended December 31, 2022, Citizens performed a quantitative analysis to determine whether the fair value of either of its reporting units was less than the respective reporting unit’s carrying value. Multi- year financial forecasts are developed for each reporting unit by considering several key business drivers such as new business initiatives, customer retention standards, market share changes, anticipated loan and deposit growth, forward interest rates, historical performance, and industry and economic trends, among other considerations. The long-term growth rate used in determining the terminal value of each reporting unit is based on management’s assessment of the minimum expected terminal growth rate of each reporting unit, as well as broader economic considerations such as GDP and inflation. As a result of this quantitative assessment, the Company determined that there was no impairment to the carrying value of the Company's goodwill as of December 31, 2022. Changes in the carrying value of goodwill for the years ended December 31, 2022 and 2021 are presented below. (in millions) Balance at December 31, 2020 Business acquisitions Balance at December 31, 2021 Business acquisitions Balance at December 31, 2022 Consumer Banking Commercial Banking Total $2,258 — $2,258 415 $2,673 $4,792 66 $4,858 642 $5,500 $7,050 66 $7,116 1,057 $8,173 Goodwill increased during the year ended December 31, 2022 primarily as a result of the Investors and DH Capital acquisitions and the HSBC transaction. Goodwill for the Investors acquisition was allocated between the Consumer and Commercial segments and is preliminary and subject to change. Goodwill for the HSBC transaction was allocated to the Consumer segment, and goodwill for the DH Capital acquisition was allocated to the Commercial segment; both of which are considered final. For additional information regarding the Investors and DH Capital acquisitions and the HSBC transaction see Note 2. Accumulated impairment losses related to the Consumer Banking reporting unit totaled $5.9 billion at December 31, 2022 and 2021. The accumulated impairment losses related to the Commercial Banking reporting unit totaled $50 million at December 31, 2022 and 2021. No impairment was recorded for the years ended December 31, 2022, 2021 or 2020. Other Intangibles Other intangible assets are recognized separately from goodwill if the asset arises as a result of contractual rights or if the asset is capable of being separated and sold, transferred or exchanged. These assets are amortized on a straight-line basis with the exception of core deposits, which are amortized using an accelerated methodology, and are subject to an annual impairment evaluation. Amortization expense is recorded in other operating expense in the Consolidated Statements of Operations. A summary of the carrying value of intangible assets is presented below. December 31, 2022 December 31, 2021 (dollars in millions) Core deposits Acquired technology Acquired relationships Naming Rights Other Total Amortizable Lives (years) 10 5 - 7 2 - 15 5 - 10 2 - 7 Gross(1) $144 23 54 33 17 $271 Accumulated Amortization Net Gross Accumulated Amortization Net $20 19 21 7 7 $74 $124 4 33 26 10 $197 $— 21 53 10 13 $97 $— 11 14 3 5 $33 $— 10 39 7 8 $64 (1) Includes $97 million and $47 million of core deposits from the Investors acquisition and the HSBC transaction, respectively, and $24 million of naming rights from the Investors acquisition. Citizens Financial Group, Inc. | 121 As of December 31, 2022, all of the Company’s intangible assets were being amortized. Amortization expense recognized on intangible assets was $41 million for the year ended December 31, 2022, and $11 million for the years ended December 31, 2021 and 2020. The Company’s projection of amortization expense is based on balances as of December 31, 2022, including estimated amounts related to the Investors acquisition. Future amortization expense may vary from these projections. Estimated intangible asset amortization expense for the next five years is as follows: (in millions) 2023 2024 2025 2026 2027 Total $41 34 31 28 24 NOTE 11 - VARIABLE INTEREST ENTITIES Citizens makes equity investments in various entities that are considered VIEs, as defined by GAAP. A VIE typically does not have sufficient equity at risk to finance its activities without additional subordinated financial support from other parties. The Company’s variable interest arises from contractual, ownership or other monetary interests in the entity, which change with fluctuations in the fair value of the entity's net assets. Citizens consolidates a VIE if it is the primary beneficiary of the entity. Citizens is the primary beneficiary of a VIE if its variable interest provides it with the power to direct the activities that most significantly impact the VIE and the right to receive benefits (or the obligation to absorb losses) that could potentially be significant to the VIE. To determine whether or not a variable interest held could potentially be significant to the VIE, the company considers both qualitative and quantitative factors regarding the nature, size and form of its involvement with the VIE. Citizens assesses whether or not it is the primary beneficiary of a VIE on an ongoing basis. Citizens is involved in various entities that are considered VIEs, including investments in limited partnerships that sponsor affordable housing projects, limited liability companies that sponsor renewable energy projects or asset-backed securities, and lending to special purpose entities. Citizens’ maximum exposure to loss as a result of its involvement with these entities is limited to the balance sheet carrying amount of its investment in equity and asset-backed securities, unfunded commitments, and outstanding principal balance of loans to special purpose entities. A summary of these investments is presented below: (in millions) Lending to special purpose entities included in loans and leases LIHTC investment included in other assets LIHTC unfunded commitments included in other liabilities Asset-backed investments included in HTM securities Renewable energy investments included in other assets Lending to Special Purpose Entities December 31, 2022 2021 $4,578 2,230 1,046 581 374 $2,646 1,978 927 737 429 Citizens provides lending facilities to third-party sponsored special purpose entities. Because the sponsor for each respective entity has the power to direct how proceeds from the Company are utilized, as well as maintains responsibility for any associated servicing commitments, Citizens is not the primary beneficiary of these entities. Accordingly, Citizens does not consolidate these VIEs on the Consolidated Balance Sheets. As of December 31, 2022 and 2021, the lending facilities had aggregate unpaid principal balances of $4.6 billion and $2.6 billion, respectively, and undrawn commitments to extend credit of $2.4 billion and $1.9 billion, respectively. For more information on commitments to extend credit see Note 19. Citizens Financial Group, Inc. | 122 Low Income Housing Tax Credit Partnerships The purpose of the Company’s equity investments is to assist in achieving the goals of the CRA and to earn an adequate return of capital. LIHTC partnerships are managed by unrelated general partners that have the power to direct the activities which most significantly affect the performance of the partnerships and, therefore, Citizens is not the primary beneficiary of these partnerships. Accordingly, Citizens does not consolidate these VIEs. Citizens applies the proportional amortization method to account for its LIHTC investments. Under the proportional amortization method, the Company applies a practical expedient and amortizes the initial cost of the investment in proportion to the tax credits received in the current period as compared to the total tax credits expected to be received over the life of the investment. The amortization and tax benefits are included as a component of income tax expense. The tax credits received related to these transactions are reported as a reduction of income tax expense (or an increase to income tax benefit). The following table presents information related to the Company’s affordable housing tax credit investments: (in millions) Tax credits included in income tax expense Other tax benefits included in income tax expense Total tax benefits included in income tax expense Less: Amortization included in income tax expense Net benefit from affordable housing tax credit investments included in income tax expense Year Ended December 31, 2022 2021 2020 $236 59 295 247 $48 $202 48 250 208 $42 $159 38 197 168 $29 No LIHTC investment impairment losses were recognized during the years ended December 31, 2022, 2021 and 2020. Asset-backed securities The Company’s investments in asset-backed securities are collateralized by education loans sold to a third-party sponsored VIE. Citizens acts as primary servicer for the sold educational loans and receives a servicing fee. A third-party special servicer is responsible for all loans that become significantly delinquent. As of December 31, 2022, the Company concluded that their investment in asset-backed securities, as well as the primary servicing fee, are considered variable interests in the VIE since some of the losses of the VIE could be absorbed by the Company’s interest in the asset-backed securities or the primary servicing fee. However, Citizens did not control the determination of the assets purchased by the VIE and does not control the servicing activities on significantly delinquent loans. Since these activities significantly impact the economic performance of the VIE, the Company has concluded that Citizens is not the primary beneficiary. Accordingly, Citizens does not consolidate the VIE. Renewable Energy Entities The Company’s investments in certain renewable energy entities provide benefits from a return generated by government incentives plus other tax attributes that are associated with tax ownership (e.g., tax depreciation). As a tax equity investor, Citizens does not have the power to direct the activities which most significantly affect the performance of these entities and, therefore, is not the primary beneficiary of these entities. Accordingly, Citizens does not consolidate these VIEs. Citizens Financial Group, Inc. | 123 NOTE 12 - DEPOSITS Interest-bearing deposits in banks are carried at cost and include deposits that mature within one year. The following table presents the major components of deposits: (in millions) Demand Money market Checking with interest Savings Term Total deposits December 31, 2022 2021 $49,283 $49,443 49,905 39,721 29,805 12,010 47,216 30,409 22,030 5,263 $180,724 $154,361 The following table presents the maturity distribution of term deposits by year as of December 31, 2022: (in millions) 2023 2024 2025 2026 2027 2028 and thereafter Total $10,723 991 156 74 63 3 $12,010 The following table presents the remaining maturities of term deposits with a denomination of $250,000 or more at December 31, 2022: (in millions) Three months or less After three months through six months After six months through twelve months After twelve months Total term deposits NOTE 13 - BORROWED FUNDS Short-term borrowed funds $995 101 630 249 $1,975 The following table presents a summary of the Company’s short-term borrowed funds: (in millions) Securities sold under agreements to repurchase Other short-term borrowed funds Total short-term borrowed funds December 31, 2022 2021 $— 3 $3 $1 73 $74 Citizens Financial Group, Inc. | 124 Long-term borrowed funds The following table presents a summary of the Company’s long-term borrowed funds: (in millions) Parent Company: 4.150% fixed-rate subordinated debt, due September 2022 3.750% fixed-rate subordinated debt, due July 2024 4.023% fixed-rate subordinated debt, due October 2024 4.350% fixed-rate subordinated debt, due August 2025 4.300% fixed-rate subordinated debt, due December 2025 2.850% fixed-rate senior unsecured notes, due July 2026 2.500% fixed-rate senior unsecured notes, due February 2030 3.250% fixed-rate senior unsecured notes, due April 2030 3.750% fixed-rate reset subordinated debt, due February 2031 4.300% fixed-rate reset subordinated debt, due February 2031 4.350% fixed-rate reset subordinated debt, due February 2031 2.638% fixed-rate subordinated debt, due September 2032 5.641% fixed-rate reset subordinated debt, due May 2037 CBNA’s Global Note Program: 3.250% senior unsecured notes, due February 2022 0.845% floating-rate senior unsecured notes, due February 2022(1) 1.318% floating-rate senior unsecured notes, due May 2022(1) 2.650% senior unsecured notes, due May 2022 3.700% senior unsecured notes, due March 2023 5.676% floating-rate senior unsecured notes, due March 2023(1) 2.250% senior unsecured notes, due April 2025 4.119% fixed/floating-rate senior unsecured notes, due May 2025 6.064% fixed/floating-rate senior unsecured notes, due October 2025 3.750% senior unsecured notes, due February 2026 4.575% fixed/floating-rate senior unsecured notes, due August 2028 Additional Borrowings by CBNA and Other Subsidiaries: Federal Home Loan Bank advances, 4.283% weighted average rate, due through 2041(2) Other Total long-term borrowed funds (1) Rate disclosed reflects the floating rate as of December 31, 2022, or final floating rate as applicable. (2) Rate disclosed reflects the weighted average rate as of December 31, 2022. December 31, 2022 2021 $— 90 17 133 336 498 298 746 69 135 61 556 397 — — — — 497 250 748 648 598 475 797 8,519 19 $15,887 $168 90 17 133 336 498 298 745 69 135 60 550 — 700 300 250 503 512 250 746 — — 524 — 19 29 $6,932 The Parent Company’s long-term borrowed funds as of December 31, 2022 and 2021 include principal balances of $3.4 billion and $3.2 billion, respectively, and unamortized deferred issuance costs and/or discounts of $75 million and $80 million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of December 31, 2022 and 2021 include principal balances of $12.6 billion and $3.8 billion, respectively, with unamortized deferred issuance costs and/or discounts of $10 million and $7 million, respectively, and hedging basis adjustments of ($27) million and $42 million, respectively. See Note 14 for further information about the Company’s hedging of certain long-term borrowed funds. Advances, lines of credit and letters of credit from the FHLB are collateralized primarily by residential mortgages and home equity products at least sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized borrowing capacity for FHLB advances and letters of credit was $15.7 billion and $2.3 billion at December 31, 2022 and 2021, respectively. The Company’s available FHLB borrowing capacity was $11.5 billion and $15.9 billion at December 31, 2022 and 2021, respectively. Citizens can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At December 31, 2022, the Company’s unused secured borrowing capacity was approximately $63.3 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity. Citizens Financial Group, Inc. | 125 The following table presents a summary of maturities for the Company’s long-term borrowed funds at December 31, 2022: (in millions) Year 2023 2024 2025 2026 2027 2028 and thereafter Total NOTE 14 - DERIVATIVES Parent Company CBNA and Other Subsidiaries Consolidated $— 107 469 498 — 2,262 3,336 $751 8,501 2,008 475 1 815 12,551 $751 8,608 2,477 973 1 3,077 15,887 In the normal course of business, Citizens enters into a variety of derivative transactions to meet the financing and hedging needs of its customers and to reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, certain commodities, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes. The Company’s derivative instruments are recognized on the Consolidated Balance Sheets in derivative assets and derivative liabilities at fair value. Certain derivatives are cleared through central clearing houses. Cleared derivatives represent contracts executed bilaterally with counterparties in the OTC market that are novated to central clearing houses who then becomes our counterparty. OTC-cleared derivative instruments are typically settled in cash each day based on the prior day value. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 20. Derivative assets and liabilities are netted by counterparty on the Consolidated Balance Sheets if a “right of setoff” has been established in a master netting agreement between the Company and the counterparty. This netted derivative asset or liability position is also netted against the fair value of any cash collateral that has been pledged or received in accordance with a master netting agreement. The following table presents derivative instruments included in the Consolidated Balance Sheets: (in millions) Derivatives designated as hedging instruments: Interest rate contracts Derivatives not designated as hedging instruments: Interest rate contracts Foreign exchange contracts Commodities contracts TBA contracts Other contracts Total derivatives not designated as hedging instruments Gross derivative fair values Less: Gross amounts offset in the Consolidated Balance Sheets(1) Less: Cash collateral applied(1) Total net derivative fair values presented in the Consolidated Balance Sheets December 31, 2022 December 31, 2021 Notional Amount Derivative Assets Derivative Liabilities Notional Amount Derivative Assets Derivative Liabilities $42,250 174,384 29,475 1,103 2,370 913 $16 331 527 953 7 5 1,823 1,839 (623) (374) $53 $23,450 142,987 21,336 514 7,776 3,555 1,579 519 942 14 4 3,058 3,111 (623) (579) $12 680 263 508 8 38 1,497 1,509 (235) (58) $2 174 231 505 8 2 920 922 (235) (490) $842 $1,909 $1,216 $197 (1) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions as well as collateral paid and received. Citizens Financial Group, Inc. | 126 The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below: Derivatives Designated As Hedging Instruments The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. The Company formally documents all hedging relationships at inception, as well as risk management objectives and strategies for undertaking various accounting hedges. Additionally, the Company monitors the effectiveness of its hedge relationships during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on the hedge relationship and the Company monitors each relationship to ensure that management’s initial intent continues to be satisfied. The Company discontinues hedge accounting treatment when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge and subsequently reflects changes in the fair value of the derivative in earnings after termination of the hedge relationship. Fair Value Hedges In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur. The following table presents the change in fair value of interest rate contracts designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations: (in millions) Year Ended December 31, 2022 2021 2020 Affected Line Item in the Consolidated Statements of Operations Interest rate swaps hedging borrowed funds ($69) ($72) $65 Interest expense - long-term borrowed funds Hedged long-term borrowed funds attributable to the risk being hedged Interest rate swaps hedging loans held for sale Hedged loans held for sale attributable to the risk being hedged Interest rate swaps hedging debt securities available for sale Hedged debt securities available for sale attributable to risk being hedged 68 13 (13) 29 (29) 71 — — 68 (63) Interest expense - long-term borrowed funds 17 Interest and fees on other loans held for sale (17) Interest and fees on other loans held for sale (104) Interest income - investment securities (68) 104 Interest income - investment securities The following table reflects amounts recorded in the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges: (in millions) Carrying amount of hedged assets Carrying amount of hedged liabilities Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items December 31, 2022 December 31, 2021 Debt securities available for sale Long-term borrowed funds Debt securities available for sale(1) Long-term borrowed funds $— — — $— 972 (27) $6,042 — 29 $— 2,239 42 (1) The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with an amortized cost basis of $6.0 billion as of December 31, 2021) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019 and was terminated in the first quarter of 2022. Cash Flow Hedges In a cash flow hedge the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from AOCI to current period earnings (net interest income) in the same period that the hedged item affects earnings. Citizens has entered into interest rate swap agreements designed to hedge a portion of the Company’s floating-rate assets and liabilities. All of these swaps have been deemed highly effective cash flow hedges. Citizens Financial Group, Inc. | 127 During the year ended December 31, 2022 the Company entered into zero-cost collar instruments with a notional amount of $1.5 billion comprised of purchasing an interest rate floor and selling an interest rate cap. These instruments expose Citizens to the variability in cash flows within the option strike rates and were structured so that the premium paid on the floor is equal and offsetting to the premium received on the cap. These amounts are excluded from the assessment of hedge effectiveness and will be amortized over the life of the instruments. The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income related to derivative instruments designated as cash flow hedges: (in millions) Year Ended December 31, 2022 2021 2020 Amount of pre-tax net gains (losses) recognized in OCI Amount of pre-tax net gains (losses) reclassified from AOCI into interest income Amount of pre-tax net gains (losses) reclassified from AOCI into interest expense ($1,806) (111) (4) ($66) 183 (48) $130 184 (35) Using the interest rate curve at December 31, 2022 with respect to cash flow hedge strategies, the Company estimates that approximately $704 million in pre-tax net losses will be reclassified from AOCI to net interest income over the next 12 months. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations and the addition of other hedges subsequent to December 31, 2022. Derivatives not designated as hedging instruments Economic Hedges The Company’s economic hedges include those related to offsetting customer derivatives, residential mortgage loan derivatives (including interest rate lock commitments and forward sales commitments) and derivatives to hedge its residential MSRs. Customer derivatives include interest rate, foreign exchange and commodity derivative contracts designed to meet the hedging and financing needs of the Company’s customers, and are economically hedged by the Company to offset its market exposure. Interest rate lock commitments on residential mortgage loans that will be held for sale are considered derivative instruments, and are economically hedged by entering into forward sale commitments to manage changes in fair value due to interest rate risk. Residential MSR derivatives are entered to hedge the risk of changes in the fair value of the Company’s MSRs. The following table presents the effect of economic hedges on noninterest income: (in millions) Economic hedge type: Amounts Recognized in Noninterest Income for the Year Ended December 31, 2022 2021 2020 Affected Line Item in the Consolidated Statements of Operations Customer interest rate contracts ($2,027) ($374) $1,234 Derivatives hedging interest rate risk 2,090 401 (1,188) Customer foreign exchange contracts (180) (207) 216 Derivatives hedging foreign exchange risk Customer commodity contracts Derivatives hedging commodity price risk Residential loan commitments Derivatives hedging residential loan commitments and mortgage loans held for sale, at fair value Derivative contracts used to hedge residential MSRs Total 313 1,121 (1,097) (284) 489 (313) $112 305 779 (770) (208) 152 (150) ) ($72) ( ) ( (263) (9) 13 179 (50) 311 $443 Foreign exchange and derivative products Foreign exchange and derivative products Foreign exchange and derivative products Foreign exchange and derivative products Foreign exchange and derivative products Foreign exchange and derivative products Mortgage banking fees Mortgage banking fees Mortgage banking fees Citizens Financial Group, Inc. | 128 NOTE 15 - EMPLOYEE BENEFITS Pension Plans Citizens maintains a non-contributory pension plan (the “Citizens Qualified Plan”) that was closed to new hires and re-hires effective January 1, 2009, and frozen to all participants effective December 31, 2012. Benefits under the Citizens Qualified Plan are based on employees’ years of service and highest 5-year average of eligible compensation. The Citizens Qualified Plan is funded on a current basis, in compliance with the requirements of ERISA. In connection with the Investors acquisition, effective June 30, 2022, the Company withdrew from a multi-employer plan and transferred the plan assets into a newly established defined benefit pension plan sponsored by Citizens (the “Investors Qualified Plan”). The Investors Qualified Plan was closed to new hires and re-hires effective December 1, 2015, and future benefit accruals were frozen to all participants effective December 31, 2016. The Citizens Qualified Plan and the Investors Qualified Plan are collectively referred to as the Company’s “Qualified Plans”. Citizens also provides an unfunded, non-qualified supplemental retirement plan which was closed and frozen effective December 31, 2012. As part of the Investors acquisition the Company also obtained other frozen, non-qualified supplemental retirement and postretirement benefit plans. These plans are collectively referred to as the Company’s “Non-Qualified Plans”. The Company’s Qualified Plans and Non-Qualified Plans are collectively referred to as the Company’s “Pension Plans”. The Pension Plans’ investments include equity-oriented and fixed income-oriented investments including, but not limited to, government obligations, corporate bonds, and common and collective equity and fixed income funds. The following table presents changes in the fair value of the Company’s Pension Plan assets, projected benefit obligation, funded status, and accumulated benefit obligation: (in millions) Fair value of plan assets as of January 1 Actual return on plan assets Employer contributions Benefits and administrative expenses paid Fair value of plan assets from Investors acquisition Fair value of plan assets as of December 31 Projected benefit obligation ) Pension asset (obligation) ) g ( ( Accumulated benefit obligation Year Ended December 31, Qualified Plans Non-Qualified Plans 2022 2021 2022 2021 $1,390 $1,343 (262) — (76) 130 1,182 868 $314 $868 125 — (78) — 1,390 1,083 $307 $1,083 $— — 8 (8) — — 94 $— — 8 (8) — — 99 ) ($94) ( ) ( $94 ) ($99) ( ) ( $99 The Company’s projected benefit obligation for the Qualified Plans as of December 31, 2022 decreased compared to 2021 driven by an actuarial gain given a change in the discount rate and benefits paid exceeding the interest cost on remaining obligations, partially offset by the projected benefit obligation associated with the Investors Qualified Plan. Actuarial losses related to the Pension Plans recognized in AOCI at December 31, 2022 and 2021 were $504 million and $465 million, respectively. In 2023, Citizens does not plan to contribute to the Qualified Plans and expects to contribute $9 million to the Non-Qualified Plans. Citizens Financial Group, Inc. | 129 The following table presents the components of net periodic pension (income) cost and other changes in plan assets and benefit obligations recognized in OCI for the Company’s Pension Plans: (in millions) Service cost Interest cost Expected return on plan assets Amortization of actuarial loss Settlement Net periodic pension (income) cost(1) Net actuarial loss (gain) Amortization of net actuarial loss Settlement Year Ended December 31, Qualified Plans Non-Qualified Plans Total 2022 2021 2020 2022 2021 2020 2022 2021 2020 $3 34 $3 31 $3 37 (93) (85) (82) 11 — (45) 71 (11) — 14 15 (22) (73) (14) (15) 14 — (28) 29 (14) — 15 $— $— $— 3 — 3 — 6 (19) (3) — (22) 3 — 3 — 6 (1) (3) — (4) 3 — 3 — 6 8 (3) — 5 $3 37 $3 34 $3 40 (93) (85) (82) 14 — (39) 52 (14) — 17 15 (16) (74) (17) (15) 38 (106) 17 — (22) 37 (17) — 20 Total gain (loss) recognized in other comprehensive income (loss) 60 (102) Total (loss) gain recognized in net periodic pension (income) ) cost and other comprehensive income (loss) ) p ( ( $15 ) ($124) ( ) ( ) ($13) ( ) ( ( ($16) ) ( $2 $11 ( ($1) ) ( ( ($122) ) ( ( ($2) ) ( (1) In the Consolidated Statements of Operations, service cost is presented in salaries and employee benefits and all other components of net periodic pension (income) cost are presented in other operating expense. Costs under the Company’s Pension Plans are actuarially computed and include current service costs and amortization of prior service costs over the participants’ average future working lifetime. The actuarial cost method used in determining the net periodic pension cost is the projected unit method. During 2021, lump sum payments made under the Citizens Qualified Plan triggered settlement accounting. In accordance with the applicable accounting guidance for defined benefit plans, the Company performed a remeasurement of the Citizens Qualified Plan and recognized a settlement loss. The following table presents the expected future benefit payments for the Company’s Pension Plans: Expected benefit payments by fiscal year ending: December 31, 2023 December 31, 2024 December 31, 2025 December 31, 2026 December 31, 2027 December 31, 2028 - 2032 401(k) Plan (in millions) $70 71 73 74 75 369 Citizens sponsors a 401(k) Plan under which employee tax-deferred/Roth after-tax contributions to the 401(k) Plan are matched by the Company after completion of one year of service. Contributions are matched at 100% up to an overall limitation of 4% on a pay period basis. In addition, substantially all employees will receive an additional 1.5% of earnings after completion of one year of service, subject to limits set by the Internal Revenue Service. Amounts expensed by the Company were $86 million in 2022 compared to $63 million in 2021 and $78 million in 2020. Citizens Financial Group, Inc. | 130 NOTE 16 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) The following table presents the changes in the balances, net of income taxes, of each component of AOCI: (in millions) Balance at January 1, 2020 Other comprehensive income (loss) before reclassifications Amounts reclassified to the Consolidated Statements of Operations Net other comprehensive income (loss) Balance at December 31, 2020 Other comprehensive income (loss) before reclassifications Amounts reclassified to the Consolidated Statements of Operations Net other comprehensive income (loss) Balance at December 31, 2021 Other comprehensive income (loss) before reclassifications Amounts reclassified to the Consolidated Statements of Operations Net other comprehensive income (loss) Balance at December 31, 2022 Net Unrealized Gains (Losses) on Derivatives Net Unrealized Gains (Losses) on Debt Securities $3 97 (111) (14) ($11) (49) (101) (150) ($161) (1,340) 85 $1 382 (3) 379 $380 (528) (8) (536) ($156) (2,608) (7) (1,255) (2,615) Employee Benefit Plans Total AOCI ($415) ($411) — (14) (14) ($429) — 81 81 ($348) (37) 12 (25) 479 (128) 351 ($60) (577) (28) (605) ($665) (3,985) 90 (3,895) ) ($1,416) ( ) ( ) ($2,771) ( ) ( ( ($373) ) ( ( ($4,560) ) ( Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI Net interest income Securities gains, net Other operating expense NOTE 17 - STOCKHOLDERS’ EQUITY Preferred Stock The following table summarizes the Company’s preferred stock: (in millions, except per share and share data) Authorized ($25 par value per share) Issued and outstanding: Series B Series C Series D Series E Series F Series G Total December 31, 2022 2021 Liquidation value per share Preferred Shares 100,000,000 Carrying Amount Preferred Shares 100,000,000 Carrying Amount $1,000 1,000 1,000 (1) 1,000 (1) 1,000 1,000 300,000 300,000 300,000 (2) 450,000 (3) 400,000 300,000 2,050,000 $296 297 293 437 395 296 $2,014 300,000 300,000 300,000 450,000 400,000 300,000 2,050,000 $296 297 293 437 395 296 $2,014 (1) Equivalent to $25 per depositary share. (2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock. (3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock. Citizens Financial Group, Inc. | 131 The following table provides information related to the Company’s preferred stock outstanding as of December 31, 2022: Stock(1) Series B Issue Date May 24, 2018 Number of Shares Issued 300,000 Series C October 25, 2018 300,000 Dividend Dates(2) Semi-annually beginning January 6, 2019 until July 6, 2023 Quarterly beginning October 6, 2023 Quarterly beginning January 6, 2019 until April 6, 2024 Quarterly beginning July 6, 2024 Series D January 29, 2019 300,000(4) Quarterly beginning April 6, 2019 until April 6, 2024 Quarterly beginning July 6, 2024 Annual Per Share Dividend Rate 6.000% until July 6, 2023 Optional pp Redemption Date(3) July 6, 2023 3 Mo. LIBOR plus 3.003% beginning July 6, 2023 6.375% until April 6, 2024 3 Mo. LIBOR plus 3.157% beginning April 6, 2024 6.350% until April 6, 2024 3 Mo. LIBOR plus 3.642% beginning April 6, 2024 April 6, 2024 April 6, 2024 January 6, 2025 October 6, 2025 October 6, 2026 Series E Series F October 28, 2019 450,000 (5) Quarterly beginning January 6, 2020 5.000% June 4, 2020 400,000 Quarterly beginning October 6, 2020 until October 6, 2025 5.650% until October 6, 2025 Quarterly beginning January 6, 2026 Series G June 11, 2021 300,000 Quarterly beginning October 6, 2021 until October 6, 2026 Quarterly beginning January 6, 2027 5 Yr. US Treasury rate plus 5.313% beginning October 6, 2025 4.000% until October 6, 2026 5 Yr. US Treasury rate plus 3.215% beginning October 6, 2026 (1) Series B through D are non-cumulative fixed-to-floating rate perpetual preferred stock, Series E is non-cumulative fixed-rate perpetual preferred stock, and Series F and G are non-cumulative fixed-rate reset perpetual preferred stock. Except in limited circumstances, each series of preferred stock does not have voting rights. (2) Dividends are payable when declared by the Company’s Board of Directors or an authorized committee thereof. (3) Redeemable at the Company’s option, in whole or in part, on any dividend payment date on or after the date stated, or in whole but not in part, at any time within 90 days following a regulatory capital treatment event as defined in the applicable certificate of designations, in each case at a redemption price equal to $1,000 per share, plus any declared and unpaid dividends, without accumulation of any undeclared dividends. Under current rules, any redemption is subject to approval by the FRB. (4) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock. (5) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock. Dividends (in millions, except per share data) Common stock Preferred stock Series A Series B Series C Series D Series E Series F Series G Year Ended December 31, 2022 2021 2020 Dividends Declared per Share $1.62 Dividends Declared $779 Dividends Paid $779 Dividends Declared per Share $1.56 Dividends Declared $670 Dividends Paid $670 Dividends Declared per Share $1.56 Dividends Declared $672 Dividends Paid $672 $— 60.00 63.75 63.50 50.00 56.50 40.00 $— 18 19 19 22 23 12 $— 18 19 19 22 23 12 $20.99 60.00 63.75 63.50 50.00 56.50 22.78 $5 18 19 18 23 23 7 $8 18 19 18 23 23 4 $62.59 60.00 63.75 63.50 50.00 33.27 — $15 18 19 19 23 13 — $13 18 19 19 21 8 — Total preferred stock $113 $113 $113 $113 $107 $98 Treasury Stock The purchase of the Company’s common stock is recorded at cost. At the date of retirement or subsequent reissuance, treasury stock is reduced by the cost of such stock on a first-in, first-out basis with differences recorded in additional paid-in capital or retained earnings, as applicable. During the years ended December 31, 2022 and 2021, the Company repurchased $153 million, or 3,815,922 shares, and repurchased $295 million, or 6,455,636 shares, respectively, of its outstanding common stock, which are held in treasury stock. Citizens Financial Group, Inc. | 132 NOTE 18 - SHARE-BASED COMPENSATION Citizens has share-based employee compensation plans as outlined below, pursuant to which awards are granted to employees and non-employee directors. The Company has granted time-based restricted stock units and performance-based restricted stock units, which represent the right to receive shares of stock on a future date subject to applicable vesting conditions. Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan. The Company grants select employees time- based restricted stock units and performance-based restricted stock units under this plan. Time-based restricted stock units generally become vested ratably over a 3-year period and performance-based restricted stock units generally become vested in a single installment at the end of a 3-year performance period, depending on the level of performance achieved during such period relative to established targets. If a dividend is paid on shares underlying the awards prior to the date such shares are distributed, those dividends will be distributed following vesting in the same form as the dividend that has been paid to common stockholders generally. Citizens Financial Group, Inc. 2014 Non-Employee Directors Compensation Plan. The Company grants time-based restricted stock units to non-employee directors as compensation for their services under this plan. Restricted stock units granted to directors are fully vested on the grant date, with settlement of the awards deferred until a director’s cessation of service. If a dividend is paid on the shares underlying awards prior to the date such shares are distributed, they are reinvested into additional restricted stock units. Citizens Financial Group, Inc. 2014 Employee Stock Purchase Plan. Citizens maintains the Citizens Financial Group, Inc. Employee Stock Purchase Plan (the “ESPP”), which provides eligible employees an opportunity to purchase its common stock at a 10% discount. Participants may contribute up to 10% of eligible compensation to the ESPP and may purchase up to $25,000 worth of stock in any calendar year. Offering periods under the ESPP are quarterly, with shares of CFG common stock purchased on the last day of each quarter at a 10% discount from the fair market value, defined as the closing price on the day of purchase. Prior to the date the shares are purchased, participants have no any rights or privileges as a stockholder with respect to shares purchased at the end of the offering period. Restricted Stock Unit Activity The following table presents the activity related to the Company’s restricted stock unit activity: 2022 2021 2020 Units Weighted-Average Grant Price Units Weighted-Average Grant Price Units Weighted-Average Grant Price Year Ended December 31, Outstanding, January 1 3,502,956 $38.23 3,496,231 $34.37 3,000,224 Assumed Granted — 1,844,352 Vested & Distributed (1,359,543) Forfeited (111,164) — 48.12 37.47 43.36 82,013 1,417,370 (1,400,722) (91,936) 49.95 44.97 38.88 35.00 — 1,947,902 (1,384,091) (67,804) Outstanding, December 31 3,876,601 $43.06 3,502,956 $38.23 3,496,231 $36.71 — 32.64 38.59 35.89 $34.37 There are 43,176,549 shares of Company common stock available for awards to be granted under the Omnibus Plan and Directors Plan. In addition, there are 3,903,590 shares available for issuance under the ESPP. Upon settlement of share-based awards, the Company generally issues new shares, but may also issue shares from treasury stock. Compensation Expense Citizens measures compensation expense related to stock awards based upon the fair value of the awards on the grant date. Compensation expense is adjusted for forfeitures as they occur. The related expense is charged to earnings on a straight-line basis over the requisite service period (e.g., vesting period) of the award. With respect to performance-based stock awards, compensation expense is adjusted upward or downward based upon the probability of achievement of performance. Awards that continue to vest after retirement are expensed over the shorter of the period of time from grant date to the final vesting date or from the grant date to the date when an employee is retirement eligible. Awards granted to employees who are retirement eligible at the grant date are generally expensed immediately upon grant. Citizens Financial Group, Inc. | 133 Share-based compensation expense was $84 million, $59 million and $48 million for the years ended December 31, 2022, 2021 and 2020, respectively. At December 31, 2022, the total unrecognized compensation expense for unvested awards granted was $66 million. This expense is expected to be recognized over a weighted-average period of approximately two years. Citizens recognized income tax benefits related to share-based compensation arrangements of $19 million, $12 million and $8 million for the years ended December 31, 2022, 2021 and 2020, respectively. NOTE 19 - COMMITMENTS AND CONTINGENCIES A summary of outstanding off-balance sheet arrangements is presented below: (in millions) Commitments to extend credit Letters of credit Risk participation agreements Loans sold with recourse Marketing rights Total Commitments to Extend Credit December 31, 2022 2021 $96,076 2,119 $84,206 1,998 4 92 23 39 82 26 $98,314 $86,351 Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. Generally, the commitments have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements. Letters of Credit Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Financial and performance standby letters of credit are issued by the Company for the benefit of its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments. Generally, letters of credit are collateralized by cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amounts of allowances for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to ten years and one year, respectively. Other Commitments Citizens has additional off-balance sheet arrangements that are summarized below: • Marketing Rights - During 2003, Citizens entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania. • • Loans sold with recourse - Citizens is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights. Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over multiple counterparties. At December 31, 2022, the remaining terms on these RPAs ranged from less than one year to seven years. Citizens Financial Group, Inc. | 134 Contingencies The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, and mortgage-related issues. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company. In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice, it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss. Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s Consolidated Financial Statements. NOTE 20 - FAIR VALUE MEASUREMENTS Citizens measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Additionally, fair value is used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Citizens also applies the fair value measurement guidance to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements. Fair Value Option Citizens elected to account for residential mortgage LHFS and certain commercial and industrial, and commercial real estate LHFS at fair value. The election of the fair value option for financial assets and financial liabilities is optional and irrevocable. Applying fair value accounting to residential mortgage LHFS better aligns the reported results of the economic changes in the value of these loans and their related economic hedge instruments. Certain commercial and industrial, and commercial real estate LHFS are managed by a commercial secondary loan desk that provides liquidity to banks, finance companies and institutional investors. Applying fair value accounting to this portfolio is appropriate because the Company holds these loans with the intent to sell within the near-term periods. Citizens Financial Group, Inc. | 135 The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value: (in millions) Residential mortgage loans held for sale, at fair value Commercial and industrial, and commercial real estate loans held for sale, at fair value December 31, 2022 December 31, 2021 Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal Aggregate Fair Value Aggregate Unpaid Principal Aggregate Fair Value Greater (Less) Than Aggregate Unpaid Principal $666 108 $656 127 $10 $2,657 $2,591 (19) 76 79 $66 (3) Residential Mortgage Loans Held for Sale The fair value of residential mortgage LHFS is derived from observable mortgage security prices and includes adjustments for loan servicing value, agency guarantee fees, and other loan level attributes which are mostly observable in the marketplace. Credit risk does not significantly impact the valuation since these loans are sold shortly after origination. Therefore, the Company classifies residential mortgage LHFS in Level 2 of the fair value hierarchy. Residential mortgage loans accounted for under the fair value option are initially measured at fair value when the financial asset is originated or purchased. Subsequent changes in fair value are recognized in mortgage banking fees in the Consolidated Statements of Operations. Interest income on residential mortgage loans held for sale is calculated based on the contractual interest rate of the loan and is recorded in interest income. Commercial and Industrial, and Commercial Real Estate Loans Held for Sale The fair value of commercial and industrial, and commercial real estate LHFS is estimated using observable prices of similar loans that transact in the marketplace. In addition, Citizens uses external pricing services that provide estimates of fair values based on quotes from various dealers transacting in the market, sector curves or benchmarking techniques. Therefore, the Company classifies the commercial and industrial, and commercial real estate loans managed by the commercial secondary loan desk in Level 2 of the fair value hierarchy given the observable market inputs. The loans accounted for under the fair value option are initially measured at fair value when the financial asset is recognized. Subsequent changes in fair value are recognized in capital markets fees on the Consolidated Statements of Operations. Since all loans in the Company’s commercial trading portfolio consist of floating rate obligations, all changes in fair value are due to changes in credit risk. Such credit-related fair value changes may include observed changes in overall credit spreads and/or changes to the creditworthiness of an individual borrower. Interest income on commercial and industrial, and commercial real estate loans held for sale is calculated based on the contractual interest rate of the loan and is recorded in interest income. Recurring Fair Value Measurements Citizens measures fair value using the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Fair value is based upon quoted market prices in an active market, where available. If quoted prices are not available, observable market-based inputs or independently sourced parameters are used to develop fair value, whenever possible. Such inputs may include prices of similar assets or liabilities, yield curves, interest rates, prepayment speeds, and foreign exchange rates. Citizens Financial Group, Inc. | 136 A portion of the Company’s assets and liabilities are carried at fair value, including securities available for sale, derivative instruments and other investment securities. In addition, the Company elects to account for its loans associated with its mortgage banking business and secondary loan trading desk at fair value. Citizens classifies its assets and liabilities that are carried at fair value in accordance with the three-level valuation hierarchy: • • • Level 1. Quoted prices (unadjusted) in active markets for identical assets or liabilities. Level 2. Observable inputs other than Level 1 prices, such as quoted prices for similar instruments, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by market data for substantially the full term of the asset or liability. Level 3. Unobservable inputs that are supported by little or no market information and that are significant to the fair value measurement. Classification in the hierarchy is based upon the lowest level input that is significant to the fair value measurement of the asset or liability. For instruments classified in Levels 1 and 2 where inputs are primarily based upon observable market data, there is less judgment applied in arriving at the fair value. For instruments classified in Level 3, management judgment is more significant due to the lack of observable market data. Citizens reviews and updates the fair value hierarchy classifications on a quarterly basis. Changes from one quarter to the next related to the observability of inputs in fair value measurements may result in a reclassification between the fair value hierarchy levels and are recognized based on period-end balances. Citizens utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. The valuation methodologies used for significant assets and liabilities carried on the balance sheet at fair value on a recurring basis are presented below: Debt securities available for sale The fair value of debt securities classified as AFS is based upon quoted prices, if available. Where observable quoted prices are available in an active market, the security is classified as Level 1 in the fair value hierarchy. Classes of instruments that are valued using this market approach include debt securities issued by the U.S. Treasury. If quoted market prices are not available, the fair value for the security is estimated under the market or income approach using pricing models. These instruments are classified as Level 2 because they currently trade in active markets and the inputs to the valuations are observable. The pricing models used to value securities generally begin with market prices (or rates) for similar instruments and make adjustments based on the characteristics of the instrument being valued. These adjustments reflect assumptions made regarding the sensitivity of each security’s value to changes in interest rates and prepayment speeds. Classes of instruments that are valued using this market approach include specified pool mortgage “pass-through” securities, CLOs, and other debt securities issued by U.S. government-sponsored entities and state and political subdivisions. The pricing models used to value securities under the income approach generally begin with the contractual cash flows of each security and make adjustments based on forecasted prepayment speeds, default rates, and other market-observable information. The adjusted cash flows are then discounted at a rate derived from observed rates of return for comparable assets or liabilities that are traded in the market. Classes of instruments that are valued using this market approach include residential and commercial CMOs. A significant majority of the Company’s Level 1 and 2 debt securities are priced using an external pricing service. Citizens verifies the accuracy of the pricing provided by its primary outside pricing service on a quarterly basis. This process involves using a secondary external vendor to provide valuations for the Company’s securities portfolio for comparison purposes. Any valuation discrepancies beyond a certain threshold are researched and, if necessary, corroborated by an independent outside broker. In certain cases where there is limited activity or less transparency around inputs to the valuation model, securities are classified as Level 3. Citizens Financial Group, Inc. | 137 Mortgage Servicing Rights MSRs do not trade in an active market with readily observable prices. MSRs are classified as Level 3 since the valuation methodology utilizes significant unobservable inputs. The fair value is calculated using a discounted cash flow model which uses assumptions, including weighted-average life, prepayment assumptions and weighted-average option adjusted spread. The underlying assumptions and estimated values are corroborated by values received from independent third parties based on their review of the servicing portfolio, and comparisons to market transactions. In addition, the MSR Policy is approved by the Asset Liability Committee. Refer to Note 8 for more information. Derivatives The majority of the Company’s derivatives portfolio is composed of interest rate swaps, which are traded in over-the-counter markets where quoted market prices are not readily available. For these interest rate derivatives, fair value is determined utilizing models that primarily use market observable inputs, such as swap rates and yield curves. The pricing models used to value interest rate swaps calculate the sum of each instrument’s fixed and variable cash flows, which are then discounted using an appropriate yield curve (i.e., Overnight Index Swap curve) to arrive at the fair value of each swap. The pricing models do not contain a high level of subjectivity as the methodologies used do not require significant judgment. Citizens also considers certain adjustments to the modeled price that market participants would make when pricing each instrument, including a credit valuation adjustment that reflects the credit quality of the swap counterparty. Citizens incorporates the effect of exposure to a particular counterparty’s credit by netting its derivative contracts with the available collateral and calculating a credit valuation adjustment on the basis of the net position with the counterparty where permitted. The determination of this adjustment requires judgment on behalf of Company management; however, the total amount of this portfolio-level adjustment is not material to the total fair value of the interest rate swaps. Therefore, interest rate swaps are classified as Level 2 in the valuation hierarchy. The fair value of commodity derivatives uses the mid-point of market observable quoted prices as an input into the fair value model. The model uses the observed market prices combined with other market observed inputs to derive the fair value of the instrument, which generally classifies it as Level 2 instrument. The fair value of foreign exchange derivatives uses the mid-point of daily quoted currency spot prices. A valuation model estimates fair value based on the quoted spot rates together with interest rate yield curves and forward currency rates. Since all of these inputs are observable in the market, foreign exchange derivatives are classified as Level 2 in the fair value hierarchy. The fair value of TBA contracts is estimated using observable prices of similar loan pools that transact in the marketplace, as well as sector curves and benchmarking techniques. Therefore, the Company classifies TBA contracts in Level 2 of the fair value hierarchy given the observable market inputs. Other contracts primarily consist of interest rate lock commitments. Interest rate lock commitments are valued utilizing internally generated loan closing rate assumptions, which are a significant unobservable input, and therefore are classified as Level 3 in the fair value hierarchy. Citizens Financial Group, Inc. | 138 Equity Securities, at fair value The fair value of money market mutual fund investments is determined based upon unadjusted quoted market prices and is considered a Level 1 fair value measurement. The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2022: (in millions) Debt securities available for sale: Mortgage-backed securities Collateralized loan obligations State and political subdivisions U.S. Treasury and other Total debt securities available for sale Loans held for sale, at fair value: Residential loans held for sale Commercial loans held for sale Total loans held for sale, at fair value Mortgage servicing rights Derivative assets: Interest rate contracts Foreign exchange contracts Commodities contracts TBA contracts Other contracts Total derivative assets Equity securities, at fair value(1) Total assets Derivative liabilities: Interest rate contracts Foreign exchange contracts Commodities contracts TBA contracts Other contracts Total derivative liabilities Total liabilities Total Level 1 Level 2 Level 3 $19,313 1,206 2 3,486 24,007 666 108 774 1,530 347 527 953 7 5 1,839 110 $— — — 3,486 3,486 — — — — — — — — — — 110 $19,313 1,206 2 — 20,521 666 108 774 — 347 527 953 7 — 1,834 — $— — — — — — — — 1,530 — — — — 5 5 — $28,260 $3,596 $23,129 $1,535 $1,632 $— $1,632 519 942 14 4 3,111 $3,111 — — — — — $— 519 942 14 — 3,107 $3,107 $— — — — 4 4 $4 (1) Excludes investments of $43 million included in other assets in the Consolidated Balance Sheets that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. These nonredeemable investments include capital contributions to private investment funds and have unfunded capital commitments of $42 million at December 31, 2022, which may be called at any time during prescribed time periods. The credit exposure is generally limited to the carrying amount of investments made and unfunded capital commitments. Citizens Financial Group, Inc. | 139 The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2021: (in millions) Debt securities available for sale: Mortgage-backed securities Collateralized loan obligations State and political subdivisions U.S. Treasury and other Total debt securities available for sale Loans held for sale, at fair value: Residential loans held for sale Commercial loans held for sale Total loans held for sale, at fair value Mortgage servicing rights Derivative assets: Interest rate contracts Foreign exchange contracts Commodities contracts TBA contracts Other contracts Total derivative assets Equity securities, at fair value(1) Total assets Derivative liabilities: Interest rate contracts Foreign exchange contracts Commodities contracts TBA contracts Other contracts Total derivative liabilities Total liabilities Total Level 1 Level 2 Level 3 $24,847 1,207 2 11 26,067 2,657 76 2,733 1,029 692 263 508 8 38 1,509 102 $31,440 $176 231 505 8 2 922 $922 $— — — 11 11 — — — — — — — — — — 95 $106 $— — — — — — $— $24,847 1,207 2 — 26,056 2,657 76 2,733 — 692 263 508 8 — 1,471 7 $— — — — — — — — 1,029 — — — — 38 38 — $30,267 $1,067 $176 231 505 8 2 922 $922 $— — — — — — $— (1) Excludes investments of $7 million that are measured at fair value using the net asset value per share (or its equivalent) practical expedient. The following table presents a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3: (in millions) Beginning balance Issuances Acquisitions(1) Settlements(2) Changes in fair value during the period recognized in earnings(3) Ending balance For the Year Ended December 31, 2022 2021 Mortgage Servicing Rights Other Derivative Contracts Mortgage Servicing Rights Other Derivative Contracts $1,029 279 16 (137) 343 $1,530 $38 93 — 154 (284) $1 $658 419 — (212) 164 $1,029 $197 377 — (328) (208) $38 (1) Represents MSRs acquired as part of the Investors acquisition. (2) For MSRs, represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii) loans that paid off during the period. For other derivative contracts, represents the closeout of an interest rate lock commitment. (3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations. Citizens Financial Group, Inc. | 140 The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used. Valuation Technique Unobservable Input Range (Weighted Average) As of December 31, 2022 Mortgage servicing rights Discounted Cash Flow Other derivative contracts Internal Model Constant prepayment rate 6.19-17.80% CPR (6.80% CPR) Option adjusted spread Pull through rate MSR value 398-1,058 bps (629 bps) 28.62-99.90% (83.71%) (1.60)-144.84 bps (95.80 bps) Nonrecurring Fair Value Measurements Fair value is also used on a nonrecurring basis to evaluate certain assets for impairment or for disclosure purposes. The following valuation techniques are utilized to measure significant assets for which the Company utilizes fair value on a nonrecurring basis: Impaired Loans The carrying amount of collateral-dependent impaired loans is compared to the appraised value of the collateral less costs to dispose and is classified as Level 2. Any excess of carrying amount over the appraised value is charged to the ALLL. The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings: (in millions) Collateral-dependent loans Year Ended December 31, 2022 2021 2020 ($4) ($27) ($82) The following table presents assets measured at fair value on a nonrecurring basis: (in millions) Collateral-dependent loans Fair Value of Financial Instruments December 31, 2022 December 31, 2021 Total Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 $582 $— $582 $— $645 $— $645 $— The following tables present the estimated fair value for financial instruments not recorded at fair value in the Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions: (in millions) Financial assets: Total Level 1 Level 2 Level 3 Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value December 31, 2022 Debt securities held to maturity $9,834 $9,042 $— $— $9,253 $8,506 Other loans held for sale Loans and leases Other assets Financial liabilities: Deposits 208 208 156,662 151,601 1,058 1,058 180,724 180,566 Short-term borrowed funds 3 3 Long-term borrowed funds 15,887 15,469 — — — — — — — — — — — — — 582 — 582 1,038 1,038 180,724 180,566 3 3 15,887 15,469 $581 208 $536 208 156,080 151,019 20 — — — 20 — — — Citizens Financial Group, Inc. | 141 (in millions) Financial assets: Total Level 1 Level 2 Level 3 Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value Carrying Value Estimated Fair Value December 31, 2021 Debt securities held to maturity $2,242 $2,289 $— $— $1,505 $1,557 Other loans held for sale Loans and leases Other assets Financial liabilities: Deposits Short-term borrowed funds Long-term borrowed funds 735 735 128,163 128,156 624 624 154,361 154,366 74 6,932 74 7,188 — — — — — — — — — — — — — 645 609 — 645 609 154,361 154,366 74 6,932 74 7,188 $737 735 $732 735 127,518 127,511 15 — — — 15 — — — NOTE 21 - NONINTEREST INCOME Revenues from Contracts with Customers Citizens recognizes revenue from contracts with customers in the amount of consideration it expects to receive upon the transfer of control of a good or service. The timing of recognition is dependent on whether the Company satisfies a performance obligation by transferring control of the product or service to a customer over time or at a point in time. Judgments are made in the recognition of income including the timing of satisfaction of performance obligations and determination of the transaction price. The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment: (in millions) Service charges and fees Card fees Capital markets fees Trust and investment services fees Other banking fees Total revenue from contracts with customers Total revenue from other sources(1) Total noninterest income (in millions) Service charges and fees Card fees Capital markets fees Trust and investment services fees Other banking fees Total revenue from contracts with customers Total revenue from other sources(1) Total noninterest income Year Ended December 31, 2022 Consumer Banking Commercial Banking Other $291 228 — 249 1 $769 294 $1,063 $124 43 341 1 17 $526 319 $845 $3 — — — 1 $4 97 $101 Consolidated $418 271 341 250 19 $1,299 710 $2,009 Year Ended December 31, 2021 Consumer Banking Commercial Banking Other $302 216 — 239 — $757 466 $1,223 $105 32 419 — 12 $568 241 $809 $— — — — — $— 103 $103 Consolidated $407 248 419 239 12 $1,325 810 $2,135 Citizens Financial Group, Inc. | 142 (in millions) Service charges and fees Card fees Capital markets fees Trust and investment services fees Other banking fees Total revenue from contracts with customers Total revenue from other sources(1) Total noninterest income Year Ended December 31, 2020 Consumer Banking Commercial Banking Other Consolidated $301 185 — 203 1 $690 965 $1,655 $100 31 249 — 10 $390 205 $595 $— — — — — $— 69 $69 $401 216 249 203 11 $1,080 1,239 $2,319 (1) Includes bank-owned life insurance income of $88 million, $67 million and $57 million for the years ended December 31, 2022, 2021 and 2020, respectively. Citizens does not have any material contract assets, liabilities, or other receivables recorded on its Consolidated Balance Sheets related to revenues from contracts with customers as of December 31, 2022. Citizens has elected to exclude disclosure of unsatisfied performance obligations for contracts with an original expected length of one year or less and contracts for which the Company recognized revenue at the amount to which the Company has the right to invoice for services performed. A description of the above components of revenue from contracts with customers is presented below: Service Charges and Fees Service charges and fees include fees earned from deposit products in lieu of compensating balances, service charges for transactions performed upon depositors’ request, as well as fees earned from performing cash management activities. Service charges on deposit products are recognized over the period in which the related service is provided, typically monthly. Service fees are recognized at a point in time upon completion of the requested service transaction. Fees on cash management products and servicing fees on loans sold without recognition of a servicing right are recognized over time (typically monthly) as services are provided. Card Fees Card fees include interchange income from credit and debit card transactions and are recognized at a point in time upon settlement by the association network. Interchange rates are generally set by the association network based on purchase volume and other factors. Other card-related fees are recognized at a point in time upon completion of the transaction. Costs related to card rewards programs are recognized in current earnings as the rewards are earned by the customer and are presented as a reduction to card fees on the Consolidated Statements of Operations. Capital Markets Fees Capital markets fees include fees received from leading or participating in loan syndications, bond and equity underwriting services, and advisory fees. Loan syndication and underwriting fees are recognized as revenue at a point in time when the Company has rendered all services to, and is entitled to collect the fee from, the borrower or the issuer, and there are no significant contingencies associated with the fee. Underwriting expenses passed through from the lead underwriter are recognized within other operating expense on the Consolidated Statements of Operations. Advisory fees for mergers and acquisitions are recognized over time, while valuation services and fairness opinions are recognized at a point in time upon completion of the advisory service. Trust and Investment Services Fees Trust and investment services fees include fees from investment management services and brokerage services. Fees from investment management services are based on asset market values and are recognized over the period in which the related service is provided. Brokerage services include custody fees, commission income, trailing commissions and other investment securities. Custody fees are recognized on a monthly basis for customers that are assessed custody fees. Commission income is recognized at a point in time on trade date. Trailing commissions such as 12b-1 fees, insurance renewal income, and income based on asset or investment levels in future periods are recognized at a point in time when the asset balance is known, or the renewal occurs and the income is no longer constrained. For the years ended December 31, 2022, 2021 and 2020, the Company recognized trailing commissions of $15 million, $16 million and $14 million, respectively, related to ongoing commissions from previous investment sales. Fees from other investment services are recognized at a point in time upon completion of the service. Citizens Financial Group, Inc. | 143 O ther Banking Fees Other banking fees include fees for various transactional banking activities such as letter of credit fees, foreign wire transfers and other transactional services. These fees are recognized in a manner that reflects the timing of when transactions occur and as services are provided. Revenue from Other Sources Letter of Credit and Loan Fees Letter of credit and loan fees primarily includes fees received related to letter of credit agreements as well as loan fees received from lending activities that are not deferrable. These fees are recognized upon execution of the contract. Foreign Exchange and Derivative Products Foreign exchange and derivative products primarily includes the fees received from foreign exchange and interest rate derivative contracts executed with customers to meet their hedging and financing needs. These fees are generally recognized upon execution of the contracts. Foreign exchange and derivative products also include the mark-to-market gains and losses recognized on these customer contracts and offsetting derivative contracts that are executed with external counterparties to hedge the foreign exchange and interest rate risk associated with the customer contracts. Mortgage Banking Fees Mortgage banking fees primarily include gains on sales of residential mortgages originated with the intent to sell and servicing fees on mortgages where the Company is the servicer. Mortgage banking fees also include valuation adjustments for mortgage loans held-for-sale that are measured at the lower of cost or fair value, as well as mortgage loans originated with the intent to sell that are measured at fair value under the fair value option. Changes in the value of MSRs are reported in mortgage fees and related income. For a further discussion of MSRs, see Note 8. Net interest income from mortgage loans is recorded in interest income. Other Income Bank-owned life insurance is stated at its cash surrender value. Citizens is the beneficiary of the life insurance policies on current and former officers and selected employees of the Company. Net changes in the carrying amount of the cash surrender value are an adjustment of premiums paid in determining the expense or income to be recognized under the life insurance policy for the period. NOTE 22 - OTHER OPERATING EXPENSE The following table presents the details of other operating expense: (in millions) Marketing Deposit insurance Other Other operating expense NOTE 23 - INCOME TAXES Year Ended December 31, 2022 2021 2020 $166 96 323 $585 $111 66 234 $411 $100 66 253 $419 Citizens uses an asset and liability (balance sheet) approach for financial accounting and reporting of income taxes, resulting in two components of income tax expense: current and deferred. Current income tax expense approximates taxes to be paid or refunded for the current period. Deferred income tax expense results from changes in gross deferred tax assets and liabilities between periods. These gross deferred tax assets and liabilities represent changes in taxes expected to be paid in the future due to reversals of temporary differences between the bases of the assets and liabilities as measured under tax laws and their bases reported in the Consolidated Financial Statements as measured under GAAP. Citizens also assesses the probability that the positions taken, or expected to be taken, in its income tax returns will be sustained by taxing authorities. A “more likely than not” (more than 50 percent) recognition threshold must be met before a tax benefit can be recognized. Tax positions that are more likely than not to be sustained are reflected in the Company’s Consolidated Financial Statements. Citizens Financial Group, Inc. | 144 The following table presents total income tax expense: (in millions) Income tax expense Tax effect of changes in OCI ) Total comprehensive income tax expense (benefit) ) p p ( ( The following table presents the components of income tax expense: (in millions) Year Ended December 31, 2022 , U.S. federal State and local Total Year Ended December 31, 2021 , U.S. federal State and local Total Year Ended December 31, 2020 , U.S. federal State and local Total Year Ended December 31, 2022 2021 2020 $582 (1,319) ) ($737) ( ) ( $658 (199) $459 $241 112 $353 Current Deferred Total $355 170 $525 $871 216 $88 (31) $57 ($345) (84) $1,087 ) ($429) ( ) ( $443 139 $582 $526 132 $658 $377 102 $479 ($181) $196 (57) 45 ) ($238) ( ) ( $241 The following table presents a reconciliation between the U.S. federal income tax rate and the Company’s effective income tax rate: (in millions, except ratio data) Amount Rate Amount Rate Amount Rate U.S. federal income tax expense and tax rate $558 21.0 % $625 21.0 % $273 21.0 % Year Ended December 31, 2022 2021 2020 Increase (decrease) resulting from: State and local income taxes (net of federal benefit) Bank-owned life insurance Tax-exempt interest Tax advantaged investments (including related credits) Other tax credits Adjustments for uncertain tax positions Non-deductible FDIC premiums Legacy tax matters Other 133 (19) (8) (102) (9) 1 20 3 5 5.0 (0.7) (0.3) (3.8) (0.3) — 0.7 0.1 0.2 126 (14) (7) (95) (7) 3 14 — 13 4.2 (0.5) (0.2) (3.2) (0.2) 0.1 0.5 — 0.4 54 (12) (10) (68) (6) (1) 14 (4) 1 4.2 (0.9) (0.7) (5.3) (0.5) (0.1) 1.1 (0.3) — Total income tax expense and tax rate $582 21.9 % $658 22.1 % $241 18.5 % Citizens Financial Group, Inc. | 145 The following table presents the tax effects of temporary differences that give rise to significant portions of the Company’s deferred tax assets and liabilities: (in millions) Deferred tax assets: Other comprehensive income Allowance for credit losses Federal and state net operating and capital loss carryforwards Accrued expenses not currently deductible Investment and other tax credit carryforwards Other Total deferred tax assets Valuation allowance Deferred tax assets, net of valuation allowance Deferred tax liabilities: Leasing transactions Amortization of intangibles Depreciation Pension and other employee compensation plans Partnerships Deferred Income MSRs Total deferred tax liabilities ) Net deferred tax asset (liability) y) ( ( 2022 2021 $1,546 $227 511 77 863 131 19 3,147 (133) 3,014 287 413 470 128 87 12 203 448 50 676 110 — 1,511 (103) 1,408 331 379 256 132 95 85 130 1,600 $1,414 1,408 $— Deferred tax assets are recognized for net operating loss carryforwards, capital loss carryforwards and tax credit carryforwards. Valuation allowances are recorded, as necessary, to reduce deferred tax assets to the amounts that management concludes are more likely than not to be realized. At December 31, 2022, the Company had federal and state tax net operating loss carryforwards of $719 million and capital loss carryforwards of $133 million. The majority of the federal and state tax net operating loss carryforwards, if not utilized, will expire in varying amounts through 2040, while the capital loss and tax credit carryforwards expire in varying amounts through 2027 and 2029, respectively. Limitations on the ability to realize these carryforwards are reflected in the associated valuation allowance. At December 31, 2022, the Company had a valuation allowance of $133 million against various deferred tax assets related to federal and state net operating losses, capital losses and state tax credits, as the Company’s current assessment is that it is more likely than not that the Company will not recognize a portion of the deferred tax assets related to these items. Effective with the fiscal year ended September 30, 1997, the reserve method for bad debts was no longer permitted for tax purposes. The repeal of the reserve method required the recapture of the reserve balance in excess of certain base year reserve amounts attributable to years ended prior to 1988. At December 31, 2022, the Company’s base year loan loss reserves attributable to years ended prior to 1988, for which no deferred income taxes have been provided, was $557 million. This base year reserve may become taxable if certain distributions are made with respect to the stock of the Company or if CBNA ceases to qualify as a bank for tax purposes. No actions are planned that would cause this reserve to become wholly or partially taxable. Citizens files income tax returns in the U.S. federal jurisdiction and in various state and local jurisdictions. With few exceptions, the Company is no longer subject to U.S. federal or state and local income tax examinations by major tax authorities for years before 2018. Citizens Financial Group, Inc. | 146 The following table presents a reconciliation of the beginning and ending amount of unrecognized tax benefits: (in millions) Balance at the beginning of the year Gross increase for tax positions related to current year Gross increase for tax positions related to prior years Decrease for tax positions as a result of the lapse of the statutes of limitations Decrease for tax positions related to settlements with taxing authorities Balance at end of year December 31, 2022 2021 2020 $7 — — — (1) $6 $4 1 3 (1) — $7 $5 — — (1) — $4 Tax positions are measured as the largest amount of tax benefit that is greater than 50 percent likely of being realized upon settlement with a taxing authority that has full knowledge of all relevant information. The difference between the benefit recognized for a position and the tax benefit claimed on a tax return is referred to as an unrecognized tax benefit. Any adjustment to unrecognized tax benefits is recorded in income tax expense in the Consolidated Statements of Operations. The Company does not expect the balance of unrecognized tax benefits to significantly change in the next twelve months. NOTE 24 - EARNINGS PER SHARE Basic EPS is computed by dividing net income available to common stockholders by the weighted-average number of common shares outstanding during each period. Net income available to common stockholders represents net income after preferred stock dividends, accretion of the discount on preferred stock issuances, and gains or losses from any repurchases of preferred stock. Diluted EPS is computed by dividing net income available to common stockholders by the weighted-average number of common shares outstanding during each period, plus potential dilutive shares such as share-based payment awards and warrants using the treasury stock method. (in millions, except share and per share data) Numerator (basic and diluted): Net income Less: Preferred stock dividends Net income available to common stockholders Denominator: Weighted-average common shares outstanding - basic Dilutive common shares: share-based awards Weighted-average common shares outstanding - diluted Earnings per common share: Basic Diluted(1) Year Ended December 31, 2022 2021 2020 $2,073 113 $1,960 $2,319 113 $2,206 $1,057 107 $950 475,959,815 425,669,451 427,062,537 1,843,327 1,766,367 1,095,243 477,803,142 427,435,818 428,157,780 $4.12 4.10 $5.18 5.16 $2.22 2.22 (1) Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 949,606, 2,929 and 1,338,130 for the years ended December 31, 2022, 2021 and 2020, respectively. NOTE 25 - REGULATORY MATTERS As a BHC and FHC, Citizens is subject to regulation and supervision by the FRB. Our banking subsidiary, CBNA, is a national banking association primarily regulated by the OCC. Under the current U.S. Basel III capital framework, the Company and CBNA must meet the following specific minimum requirements: CET1 capital ratio of 4.5%, tier 1 capital ratio of 6.0%, total capital ratio of 8.0% and tier 1 leverage ratio of 4.0%. As a BHC the Company’s SCB of 3.4% is imposed on top of the three minimum risk-based capital ratios listed above and a CCB of 2.5% is imposed on top of the three minimum risk-based capital ratios listed above for CBNA. The Company’s SCB will be re-calibrated with each biennial supervisory stress test and updated annually to reflect the Company’s planned common stock dividends. In addition, the Company must not be subject to a written agreement, order or capital directive with any of its regulators. Failure to meet minimum capital requirements can result in the initiation of certain actions that, if undertaken, could have a material effect on the Company’s Consolidated Financial Statements. Citizens Financial Group, Inc. | 147 The following table presents the capital ratios for the Company and CBNA under the U.S. Basel III Standardized rules. The Company and CBNA have both declared as an “AOCI opt-out” institution, which means they are not required to recognize the AOCI impact of net unrealized gains and losses on debt securities and accumulated net gains and losses on cash flow hedges and certain defined benefit pension plan assets in regulatory capital. In addition, both entities elected to delay the estimated impact of CECL on regulatory capital for a two-year period ending December 31, 2021, followed by a three-year transition period ending December 31, 2024, to phase-in the aggregate amount of the capital benefit provided during the initial two-year delay. (in millions, except ratio data) As of December 31, 2022 CET1 capital CFG CBNA Tier 1 capital CFG CBNA Total capital CFG CBNA Tier 1 leverage CFG CBNA As of December 31, 2021 CET1 capital CFG CBNA Tier 1 capital CFG CBNA Total capital CFG CBNA Tier 1 leverage CFG CBNA Actual Required Minimum Capital Amount Ratio Amount Ratio(1) $18,574 20,669 10.0 % $14,633 11.2 12,935 7.9 % 7.0 20,588 20,669 23,755 23,534 20,588 20,669 11.1 11.2 12.8 12.7 9.3 9.4 17,411 15,706 21,116 19,402 8,831 8,807 9.4 8.5 11.4 10.5 4.0 4.0 $15,656 17,039 9.9 % $12,548 10.7 11,099 7.9 % 7.0 17,670 17,039 20,244 19,600 17,670 17,039 11.1 10.7 12.7 12.4 9.7 9.4 14,930 13,477 18,107 16,648 7,272 7,251 9.4 8.5 11.4 10.5 4.0 4.0 (1) Represents minimum requirement under the current capital framework plus the SCB of 3.4% and CCB of 2.5% for CFG and CBNA, respectively. The SCB and CCB are not applicable to the Tier 1 leverage ratio. The Company’s capital distributions are subject to the oversight of the FRB. Under the FRB’s SCB framework failure to maintain risk-based capital ratios above respective minimum requirements including the SCB would result in graduated restrictions on the Company’s ability to make certain discretionary bonus payments and capital distributions, including common stock dividends and share repurchases. The timing and amount of future dividends and share repurchases will depend on various factors, including the Company’s capital position, financial performance, capital impacts of strategic initiatives, market conditions, receipt of required regulatory approvals and other regulatory considerations. All future capital distributions are subject to consideration and approval by the Board of Directors prior to execution. See Note 17 for more information regarding the Company’s common stock repurchases and dividends. Citizens Financial Group, Inc. | 148 Dividends payable by CBNA are limited to the lesser of the amount calculated under a “recent earnings” test and an “undivided profits” test. Under the recent earnings test, a dividend may not be paid if the total of all dividends declared by a bank in any calendar year is in excess of current year net income plus retained net income for the two preceding years, less any required transfers to surplus, unless the national bank obtains the approval of the OCC. Under the undivided profits test, a dividend may not be paid in excess of the entity’s “undivided profits” (generally, accumulated net profits that have not been paid out as dividends or transferred to surplus). Federal banking regulatory agencies have issued policy statements which provide that FDIC-insured depository institutions and their holding companies should generally pay dividends out of their current operating earnings only. NOTE 26 - BUSINESS OPERATING SEGMENTS Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s two business operating segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each segment has a segment head who reports directly to the Chief Executive Officer. The Chief Executive Officer has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. Reportable Segments Segment results are determined based upon the Company’s management reporting system, which assigns balance sheet and statement of operations items to each of the business segments. The process is designed around the Company’s organizational and management structure. The results derived are not necessarily comparable with similar information published by other financial institutions. A description of each reportable segment and table of financial results is presented below: Consumer Banking The Consumer Banking segment focuses on retail customers and small businesses with annual revenues of up to $25 million. It offers traditional banking products and services including deposit products, home loans, education loans, credit cards, business loans, and unsecured product finance and personal loans in addition to financial management services. It also operates an indirect auto financing business, providing financing for both new and used vehicles through auto dealerships. The segment’s distribution channels include a branch network, ATMs and a work force of experienced specialists ranging from financial consultants, mortgage loan officers and business banking officers to private bankers. The Company’s Consumer Banking value proposition is based on providing simple, easy to understand product offerings and a convenient banking experience with a more personalized approach. Commercial Banking The Commercial Banking segment primarily targets companies with annual revenues from $25 million to $3.0 billion and provides a full complement of financial products and solutions including loans, leases, trade financing, deposits, cash management, commercial cards, foreign exchange, interest rate risk management, corporate finance and capital markets advisory capabilities. It focuses on middle-market companies, large corporations and institutions and has dedicated teams with industry expertise in government banking, not-for- profit, healthcare, technology, professionals, oil and gas, asset finance, franchise finance, asset-based lending, commercial real estate, private equity and sponsor finance. While the segment’s business development efforts are predominantly focused in the Company’s footprint, some of its specialized industry businesses also operate selectively on a national basis (such as healthcare, asset finance and franchise finance). A key component of Commercial Banking’s growth strategy is to bring ideas to clients that help their businesses thrive, and in doing so, expand the loan portfolio and ancillary product sales. Non-segment Operations Other Non-segment operations are classified as Other and include assets, liabilities, capital, revenues, provision (benefit) for credit losses, expenses and income tax expense not attributed to our Consumer or Commercial Banking segments as well as treasury and community development. Citizens Financial Group, Inc. | 149 Management accounting practices utilized by the Company as the basis of presentation for segment results include the following: FTP adjustments Citizens utilizes an FTP system to eliminate the effect of interest rate risk from the segments’ net interest income. This risk is centrally managed within the Treasury function and reported in Other non-segment operations. The FTP methodology provides a funds credit for sources of funds and a funds charge for the use of funds by each segment. The sum of the interest income/expense and FTP charges/credits for each segment is its designated net interest income. The offset to these FTP charges and credits is recorded in Other non-segment operations. Effective January 1, 2022, the Company refined its FTP credit methodology for deposits provided by each business segment. The rationale for this FTP refinement was to better estimate the net interest income resulting from the strong growth in deposits caused by the COVID government stimulus. This resulted in lower net interest income, primarily in Consumer, offset by an increase in Other. Prior periods have not been restated. Provision for credit losses allocation Provision for credit losses is allocated to each business segment based on actual net charge-offs recognized by the business segment. The difference between the consolidated provision for credit losses and the business segments’ net charge-offs is reflected in Other non-segment operations. Income tax allocation Income taxes are assessed to each line of business at a standard tax rate with the residual tax expense or benefit to arrive at the consolidated effective tax rate included in Other non-segment operations. Expense allocation Noninterest expenses incurred by centrally managed operations or business lines that directly support another business line’s operations are charged to the applicable business line based on its utilization of those services. Goodwill For impairment testing purposes, the Company allocates all goodwill to its Consumer Banking and Commercial Banking reporting units. Substantially all revenues generated and long-lived assets held by the Company’s business segments are derived from clients that reside in the United States. Neither business segment earns revenue from a single external customer that represents ten percent or more of the Company’s total revenues. (in millions) Net interest income Noninterest income Total revenue Noninterest expense Profit (loss) before provision (benefit) for credit losses Provision (benefit) for credit losses Income (loss) before income tax expense (benefit) Income tax expense (benefit) ) Net income (loss) ) ( ( Total average assets As of and for the Year Ended December 31, 2022 Consumer Banking Commercial Banking Other Consolidated $4,043 $2,103 ($134) $6,012 1,063 5,106 3,391 1,715 226 1,489 381 845 2,948 1,223 1,725 46 1,679 375 101 (33) 278 (311) 202 (513) (174) 2,009 8,021 4,892 3,129 474 2,655 582 $1,108 $86,147 $1,304 $74,919 ( ($339) ) ( $53,995 $2,073 $215,061 Citizens Financial Group, Inc. | 150 (in millions) Net interest income Noninterest income Total revenue Noninterest expense Profit (loss) before provision (benefit) for credit losses Provision (benefit) for credit losses Income (loss) before income tax expense (benefit) Income tax expense (benefit) ) Net income (loss) ) ( ( Total average assets (in millions) Net interest income Noninterest income Total revenue Noninterest expense Profit (loss) before provision (benefit) for credit losses Provision (benefit) for credit losses Income (loss) before income tax expense (benefit) Income tax expense (benefit) ) Net income (loss) ) ( ( Total average assets As of and for the Year Ended December 31, 2021 Consumer Banking Commercial Banking Other Consolidated $3,562 $1,706 ($756) $4,512 1,223 4,785 2,987 1,798 185 1,613 410 809 2,515 973 1,542 156 1,386 300 $1,203 $75,509 $1,086 $57,617 103 (653) 121 (774) (752) (22) (52) $30 2,135 6,647 4,081 2,566 (411) 2,977 658 $2,319 $51,980 $185,106 As of and for the Year Ended December 31, 2020 Consumer Banking Commercial Banking Other Consolidated $3,311 $1,643 ($368) $4,586 1,655 4,966 2,964 2,002 288 1,714 429 595 2,238 860 1,378 398 980 206 69 (299) 167 (466) 930 (1,396) (394) 2,319 6,905 3,991 2,914 1,616 1,298 241 $1,285 $72,022 $774 ) ($1,002) ( ) ( $60,839 $43,581 $1,057 $176,442 Citizens Financial Group, Inc. | 151 NOTE 27 - PARENT COMPANY FINANCIALS Condensed Statements of Operations (in millions) OPERATING INCOME: Income from bank subsidiaries, excluding equity in undistributed income: Dividends Interest Management and service fees Income from nonbank subsidiaries, excluding equity in undistributed income: Dividends Interest All other operating income Total operating income OPERATING EXPENSE: Salaries and employee benefits Interest expense All other expenses Total operating expense Income (loss) before taxes and undistributed income Income tax expense (benefit) Income before undistributed income of subsidiaries Equity in undistributed income (losses) of subsidiaries: Bank Nonbank Net income Total other comprehensive income (loss), net of income taxes(1) ) Total comprehensive income (loss) ) p ( ( Year Ended December 31, 2022 2021 2020 $450 $1,120 $900 39 69 43 3 1 35 64 57 2 1 42 54 40 4 1 605 1,279 1,041 43 125 28 196 409 (13) 422 1,724 (73) $2,073 (3,895) 36 119 28 183 1,096 (16) 1,112 1,188 19 27 120 30 177 864 (16) 880 170 7 $2,319 $1,057 (605) 351 ) ($1,822) ( ) ( $1,714 $1,408 (1) See Consolidated Statements of Comprehensive Income for comprehensive income (loss) detail. In accordance with federal and state banking regulations, dividends paid by CBNA to the Company are subject to certain limitations. See Note 25 for more information. Additionally, see Note 17 for more information regarding the Company’s common and preferred stock dividends. Condensed Balance Sheets (in millions) ASSETS: Cash and due from banks Loans and advances to: Bank subsidiary Nonbank subsidiaries Investments in subsidiaries: Bank subsidiary Nonbank subsidiaries Other assets Total assets LIABILITIES: Long-term borrowed funds Other liabilities Total liabilities Total stockholders’ equity Total liabilities and stockholders’ equity December 31, 2022 December 31, 2021 $1,821 $2,266 1,153 135 1,148 150 23,674 22,742 302 182 325 140 $27,267 $26,771 $3,336 241 3,577 23,690 $3,099 252 3,351 23,420 $27,267 $26,771 Citizens Financial Group, Inc. | 152 Condensed Cash Flow Statements (in millions) OPERATING ACTIVITIES Net income Adjustments to reconcile net income to net change in cash due to operating activities: Deferred income taxes Equity in undistributed income of subsidiaries Net increase (decrease) in other liabilities Net (increase) decrease in other assets Other operating, net Net change due to operating activities INVESTING ACTIVITIES Investments in and advances to subsidiaries Repayment of investments in and advances to subsidiaries Acquisitions, net of cash acquired Other investing, net Net change due to investing activities FINANCING ACTIVITIES Proceeds from issuance of long-term borrowed funds Repayments of long-term borrowed funds Treasury stock purchased Net proceeds from issuance of preferred stock Redemption of preferred stock Dividends declared and paid to common stockholders Dividends declared and paid to preferred stockholders Other financing, net Net change due to financing activities Net change in cash and due from banks Cash and due from banks at beginning of year Cash and due from banks at end of year NOTE 28 - SUBSEQUENT EVENTS Year Ended December 31, 2022 2021 2020 $2,073 $2,319 $1,057 (11) — (1,651) (1,207) (7) (44) 92 452 (156) 121 (23) (1) (59) 414 (182) (153) — — (779) (113) (25) (838) (445) 2,266 $1,821 34 12 67 1,225 (196) 125 (165) (1) (237) — (350) (295) 296 (250) (670) (113) (20) (1,402) (414) 2,680 $2,266 17 (177) 43 (41) 48 947 (190) 205 — (1) 14 1,053 (12) (270) 395 — (672) (98) (95) 301 1,262 1,418 $2,680 On February 17, 2023, the Company announced that its Board of Directors increased the capacity under its common share repurchase program by an additional $1.15 billion. This is incremental to the $850 million of capacity remaining as of December 31, 2022 under the prior June 2022 authorization. ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. Citizens Financial Group, Inc. | 153 ITEM 9A. CONTROLS AND PROCEDURES The Company maintains a set of disclosure controls and procedures designed to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms. The design of any disclosure controls and procedures is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Any controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this Annual Report on Form 10-K, an evaluation was carried out under the supervision and with the participation of the Company’s management, including its Chief Executive Officer and Chief Financial Officer, of the effectiveness of its disclosure controls and procedures. Based on that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer concluded that the Company’s disclosure controls and procedures, as of the end of the period covered by this Annual Report on Form 10-K, were effective to provide reasonable assurance that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to the Company’s management, including the Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. There were no changes in our internal control over financial reporting identified in management's evaluation pursuant to Rules 13a-15(d) or 15d-15(d) of the Exchange Act during the period covered by this Annual Report on Form 10-K that materially affected, or are reasonably likely to materially affect, the Company’s internal control over financial reporting. Management’s Annual Report on Internal Control over Financial Reporting, the Report of the Independent Registered Public Accounting Firm on the Consolidated Financial Statements and the Report of the Independent Registered Public Accounting Firm on Internal Control over Financial Reporting are included in Item 8. ITEM 9B. OTHER INFORMATION Effective February 16, 2023, the Company’s Board of Directors approved and adopted an amendment and restatement of the Company’s Bylaws (as so amended and restated, the “Bylaws”). The Board of Directors approved the Bylaws as part of its periodic review of the Company’s corporate governance documents. The Bylaws include amendments that: • • • • revise provisions regarding adjournment of stockholder meetings in light of recent amendments to the Delaware General Corporation Law (the “DGCL”); update the Company’s bylaws in connection with the new SEC rules relating to universal proxy cards (the “Universal Proxy Rules”), including requiring stockholders providing notice pursuant to Rule 14a-19(b) under the Exchange Act, to certify to the Company that they have complied with certain requirements under the Universal Proxy Rules no later than 7 business days prior to the applicable stockholder meeting; refine and clarify the advance notice provisions for stockholder nominations and proposals, including provisions regarding (1) the information to be provided by proposing stockholders, proposed nominees and other persons related to a stockholder’s solicitation of proxies and (2) the questionnaire, representation and agreement to be completed by proposing stockholders and proposed nominees in connection with a stockholder nomination; and require any stockholder directly or indirectly soliciting proxies from other stockholders to use a proxy card color other than white. The Bylaws also implement certain other administrative, technical and conforming changes, including changes to align with the language used in certain provisions of the DGCL and the Universal Proxy Rules. The foregoing description of the changes implemented by the Bylaws does not purport to be complete and is qualified in its entirety by reference to the Bylaws that are attached hereto as Exhibit 3.2 and incorporated by reference herein. ITEM 9C. DISCLOSURE REGARDING FOREIGN JURISDICTIONS THAT PREVENT INSPECTIONS Not applicable. Citizens Financial Group, Inc. | 154 PART III In Part III of this Report we refer to relevant sections of our 2023 Proxy Statement for the 2023 annual meeting of shareholders, which will be filed with the SEC pursuant to Regulation 14A within 120 days of the close of our 2022 fiscal year. Portions of our 2023 Proxy Statement, including the sections we refer to in this Report, are incorporated by reference into this Report. ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE Information required by this item is presented under the captions “Corporate Governance Matters” — “Proposal One — Election of Directors” and “Board Governance and Oversight — “Corporate Governance Guidelines, Committee Charters and Code of Business Conduct and Ethics” of our 2023 Proxy Statement, which is incorporated by reference into this item. ITEM 11. EXECUTIVE COMPENSATION Information required by this item is presented under the captions “Compensation Matters” — “Compensation Discussion and Analysis,” “Compensation and Human Resources Committee Report,” “Executive Compensation,” “Termination of Employment and Change of Control,” “Director Compensation,” “Role of Risk Management in Compensation,” “Dodd Frank Compensation Disclosure” — “CEO Pay Ratio” and “Pay Versus Performance” of our 2023 Proxy Statement, which is incorporated by reference into this item. ITEM 12. SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS The information required by this item regarding security ownership of certain beneficial owners and management is presented under the caption “Security Ownership of Certain Beneficial Owners and Management” in our 2023 Proxy Statement and is incorporated herein by reference. Information regarding our compensation plans under which CFG equity securities are authorized for issuance is included in the table below. Additional information regarding these plans is included in Note 18 in Item 8. Equity Compensation Plan Information At December 31, 2022 Plan Category Number of securities to be issued upon exercise of outstanding options, warrants and rights (#)(3) Weighted-average exercise price of outstanding p options, warrants and rights ($) (4) Number of securities remaining available (excluding securities reflected in first column) (#)(5) Equity compensation plans approved by security holders Equity compensation plans not approved by security holders 3,864,001 — — — 47,080,139 — Total(1)(2) (1) Excludes securities subject to the Investors Bancorp, Inc. 2006 Equity Incentive Plan and the Investors Bancorp, Inc. 2015 Equity Incentive Plan (“Investors Plans”). Although equity-based awards granted under the Investors Plans were converted into CFG awards and assumed in connection with the Investors acquisition, CFG does not intend to grant any awards under the Investors Plans. As of December 31, 2022, 1,114,324 stock options with a weighted-average exercise price of $38.21 and 71,413 restricted shares were outstanding under the Investors Plans. 47,080,139 3,864,001 — (2) Excludes securities subject to the JMP Group LLC Amended and Restated Equity Incentive Plan (“JMP Plan”). Although equity-based awards granted under the JMP Plan were converted into CFG awards and assumed in connection with the JMP acquisition in 2021, CFG does not intend to grant any awards under the JMP Plan. As of December 31, 2022, 245,861 stock options with a weighted-average exercise price of $19.45 and 12,600 restricted stock units were outstanding under the JMP Plan. (3) Represents the number of shares of common stock associated with outstanding time-based and performance-based restricted stock units. (4) Other than the stock options assumed in connection with the JMP and Investors acquisitions, CFG had no outstanding stock options. (5) Represents the number of shares remaining available for future issuance under the Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan (41,887,596 shares), the Citizens Financial Group, Inc. 2014 Employee Stock Repurchase Plan (3,903,590 shares), and the Citizens Financial Group, Inc. 2014 Non-Employee Directors Compensation Plan (1,288,953 shares). ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE Information required by this item is set forth under the captions “Corporate Governance Matters” — “Board Governance and Oversight — Director Independence” and “Related Person Transactions” of our 2023 Proxy Statement, which is incorporated by reference into this item. Citizens Financial Group, Inc. | 155 ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES Information required by this item is presented under the captions “Audit Matters” — “Pre-approval of Independent Auditor Services” and “Independent Registered Public Accounting Firm Fees” of our 2023 Proxy Statement, which is incorporated by reference into this item. ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES (a)(1) Financial Statements of Citizens Financial Group, Inc., included in this Report: PART IV • • • • • • • Report of Independent Registered Public Accounting Firm on the Consolidated Financial Statements; Consolidated Balance Sheets as of December 31, 2022 and 2021; Consolidated Statements of Operations for the Years Ended December 31, 2022, 2021 and 2020; Consolidated Statements of Comprehensive Income for the Years Ended December 31, 2022, 2021 and 2020; Consolidated Statements of Changes in Stockholders’ Equity for the Years Ended December 31, 2022, 2021 and 2020; Consolidated Statements of Cash Flows for the Years Ended December 31, 2022, 2021 and 2020; and Notes to Consolidated Financial Statements. (a)(2) Financial Statement Schedules All financial statement schedules for the Registrant have been included in the audited Consolidated Financial Statements or the related footnotes in Item 8, or are either inapplicable or not required. (a)(3) Exhibits 2.1 3.1 3.2 4.1 4.2 4.3 4.4 4.5 4.6 g Agreement and Plan of Merger, dated July 28, 2021, by and between Citizens Financial Group, Inc. and Investors Bancorp, Inc. (incorporated herein by reference to Exhibit 2.1 of the Current Report on Form 8- ) K, filed July 30, 2021) y g , p , y , y p, p, p y ( , , Amended and Restated Certificate of Incorporation of the Registrant as in effect on the date hereof, as , filed with the Secretary of State of the State of Delaware and effective April 28, 2022 (incorporated ) herein by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed April 29, 2022) p p p p p g y y , ( , , Amended and Restated Bylaws of the Registrant (as amended and restated on February 16, g y y ( , 2023)*) , Senior Debt Indenture between the Company and The Bank of New York Mellon dated as of October 28, 2015 (incorporated herein by reference to Exhibit 4.1 of Registration Statement on Form S-3, filed ) October 29, 2015) p y p , g y , ( Subordinated Indenture between the Company and The Bank of New York Mellon dated as of September , 28, 2012 (incorporated herein by reference to Exhibit 4.2 of the Registration Statement on Form S-1, ( ) filed July 28, 2015) y p y p p g y , , Form of Certificate representing the Series B Preferred Stock (incorporated herein by reference to Exhibit ) 4.2 of the Current Report on Form 8-K, filed May 24, 2018) , p p p g y y ( , g p p y, Form of Deposit Agreement, by and among the Company, Computershare Inc. and Computershare Trust Company, N.A., jointly as depositary, and the holders from time to time of the depositary receipts described therein (incorporated herein by reference to Exhibit 4.1 to the Registration Statement on Form ) 8-A, filed October 25, 2019) , y p p y, , j y, p p p p p g g y y y ( , , Form of Depositary Receipt (incorporated herein by reference as Exhibit A to Exhibit 4.2 of the Current y ) Report on Form 8-K, filed January 29, 2019) p y p ( p p y , , Description of the Securities Registered Pursuant to Section 12 of the Securities Act of 1934* p g Citizens Financial Group, Inc. | 156 4.7 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10.10 10.11 g Agreement to furnish to the SEC upon request a copy of instruments defining the rights of holders of certain long-term debt of the registrant and consolidated subsidiaries* py p q g g g g Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan (incorporated herein by reference to Exhibit )† 10.11 of the Quarterly Report on Form 10-Q, filed November 14, 2014)† Q, p, Q p p y y , ( Amended and Restated Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan as of June 23, 2016 (incorporated herein by reference to Exhibit 10.2 of the Quarterly Report on Form 10-Q, filed August 5, , p ( 2016)†)† , g Q, p, Q p y y Amended and Restated Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan as of June 20, 2019 (incorporated herein by reference to Exhibit 10.2 of the Quarterly Report on Form 10-Q, filed August 6, , p ( 2019)†)† , g Q, p, Q p y y Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan Form of Restricted Stock Unit Award † Agreement†* p, g Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan Restricted Stock Unit Award Agreement for Bruce Van Saun Relating to Annual Awards (incorporated herein by reference to Exhibit 10.11 of the p )† Annual Report on Form 10-K, Filed February 24, 2017)† , p, g ( y p g y , Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan Form of Performance Stock Unit Award g Agreement p, †*† Citizens Financial Group, Inc. 2014 Omnibus Incentive Plan Performance Stock Unit Award Agreement for p Bruce Van Saun Relating to Annual Awards (incorporated herein by reference to Exhibit 10.15 of the )† Annual Report on Form 10-K, Filed February 24, 2017)† , p, g ( y p g y , Citizens Financial Group, Inc. 2014 Employee Stock Purchase Plan (incorporated herein by reference to p y )† Exhibit 99.3 of the Registration Statement on Form S-8, filed September 26, 2014)† p, p p g y ( , , Citizens Financial Group, Inc. Non-Employee Directors Compensation Policy, as amended April 25, 2019 (incorporated herein by reference to Exhibit 10.1 of the Quarterly Report on Form 10-Q filed August 6, , p ( 2019)†)† p, y p y , g y, Q Q p p p y Citizens Financial Group, Inc. Non-Employee Directors Compensation Policy, amended and effective April p ( 22, 2021 (incorporated herein by reference to Exhibit 10.1 of the Quarterly Report on Form 10-Q filed )† , August 3, 2021)† y, y p y , g p, Q Q p p p y Citizens Financial Group, Inc. Non-Employee Directors Compensation Policy, amended and effective April p p ( 28, 2022 (incorporated herein by reference to Exhibit 10.1 of the Quarterly Report on Form 10-Q, filed )† , August 3, 2022)† y, y p y , g Q, p, Q p p y 10.12 Citizens Financial Group, Inc. 2014 Non-Employee Directors Compensation Plan (incorporated herein by y )† reference to Exhibit 99.2 of the Registration Statement on Form S-8, filed September 26, 2014)† p y p, p p p g ( , , 10.13 10.14 10.15 Amended and Restated Citizens Financial Group, Inc. 2014 Non-Employee Directors Compensation Plan as of June 23, 2016 (incorporated herein by reference to Exhibit 10.1 of the Quarterly Report on Form 10-Q, Q, , )† filed August 5, 2016)† p y p, Q p p p g y y ( , Citizens Financial Group, Inc. 2014 Non-Employee Directors Compensation Plan Form of Restricted Stock p Unit Award Agreement (incorporated herein by reference to Exhibit 10.19 of the Annual Report on Form )† 10-K, filed February 26, 2016)† p y y p, ( , p p g y , Citizens Financial Group, Inc. 2014 Non-Employee Directors Compensation Plan Form of Restricted Stock g Unit Award Agreement (incorporated herein by reference to Exhibit 10.2 of the Quarterly Report on Form )† 10-Q, Filed August 3, 2017)† g p y y p, ( Q, Q p p p y , Citizens Financial Group, Inc. | 157 10.16 10.17 10.18 10.19 10.20 10.21 10.22 10.23 10.24 10.25 10.26 10.27 10.28 10.29 10.30 , Amended and Restated Deferred Compensation Plan for Directors of Citizens Financial Group, Inc., effective January 1, 2009 (incorporated herein by reference to Exhibit 10.19 of Amendment No. 2 to y )† Registration Statement on Form S-1, filed August 15, 2014)† y , p, p p g g ( , , Form of Indemnification Agreement (incorporated herein by reference to Exhibit 10.5 of Amendment No. )† 3 to Registration Statement on Form S-1, filed September 8, 2014)† y , p p g g , ( Amended and Restated CFG Voluntary Executive Deferred Compensation Plan, effective January 1, 2009 and amended and restated on September 1, 2014 (incorporated herein by reference to Exhibit 10.21 of )† the Annual Report on Form 10-K, filed March 3, 2015)† p , y , p p p y y , , ( , First Amendment to the CFG Voluntary Executive Deferred Compensation Plan dated March 1, 2019 (incorporated herein by reference to Exhibit 10.26 of the Annual Report on Form 10-K, filed February 24, , p ( 2020)†)† p p y y y , , Second Amendment to the CFG Voluntary Executive Deferred Compensation Plan dated December 9, 2019 (incorporated herein by reference to Exhibit 10.27 of the Annual Report on Form 10-K, filed February 24, , p ( 2020)†)† , y p p y y , Third Amendment to the CFG Voluntary Executive Deferred Compensation Plan dated March 4, 2020 (incorporated herein by reference to Exhibit 10.27 of the Annual Report on Form 10-K, filed February 23, , p ( 2021)†)† p p y y y , , Fourth Amendment to the CFG Voluntary Executive Deferred Compensation Plan dated January 1, 2022 (incorporated herein by reference to Exhibit 10.21 of the Annual Report on Form 10-K, filed February 23, , p ( 2022))†† y , p p y y y , Amended and Restated Citizens Financial Group, Inc. Deferred Compensation Plan, effective January 1, y , 2009 (incorporated herein by reference to Exhibit 10.20 of Amendment No. 2 to Registration Statement )† on Form S-1, filed August 15, 2014)† , g p , y , p, p g ( Citizens Financial Group, Inc. Form of Deferred Cash Award Agreement p, g †*† Citizens Financial Group, Inc. Executive Severance Practice (incorporated herein by reference to Exhibit )† 10.21 of Amendment No. 2 to Registration Statement on Form S-1, filed August 15, 2014)† y , p , p, g g ( Amended and Restated Executive Employment Agreement, dated May 5, 2016, between the Registrant and Bruce Van Saun (incorporated herein by reference to Exhibit 10.5 of the Quarterly Report on Form )† 10-Q, filed May 9, 2016)† p y y , y , , Q Q, p p g g y y , ( p y Addendum to Amended and Restated Executive Employment Agreement, dated as of June 25, 2021 between the Registrant and Bruce Van Saun (incorporated herein by reference to Exhibit 10.2 of the p )† Quarterly Report on Form 10-Q filed August 3, 2021)† Q Q p g g g y y , , ( , p y , Executive Employment Agreement, dated March 23, 2015, between the Registrant and Donald H. McCree , p III and subsequent addendum dated August 2, 2017 (incorporated herein by reference to Exhibit 10.7 of ( )† the Quarterly Report on Form 10-Q, filed August 3, 2017)† g y , g q y Q, Q p g g , , p y Executive Employment Agreement, dated September 6, 2014, between the Registrant and Malcolm Griggs gg p and subsequent addendum dated August 14, 2017 (incorporated herein by reference to Exhibit 10.41 of ( )† , the Annual Report on Form 10-K, filed February 21, 2019)† p q p g g g y y , , , , , p y Executive Employment Agreement, dated December 13, 2016, between the Registrant and John F. Woods and subsequent addendum dated August 2, 2017 (incorporated herein by reference to Exhibit 10.8 of the )† Q Quarterly Report on Form 10-Q, filed August 3, 2017)† , p Q, q p g g g g y y , ( , , , Citizens Financial Group, Inc. | 158 10.31 10.32 10.33 10.34 p y , Executive Employment Agreement, dated August 25, 2011, between the Registrant and Susan LaMonica , addenda dated July 15, 2014 and August 11, 2017 (incorporated herein by reference to g and subsequent p )† Exhibit 10.39 of the Annual Report on Form 10-K, filed February 23, 2021)† ( , , y q p g g g y y , , , p y Amended and Restated Executive Employment Agreement, dated December 20, 2021, between the g Registrant and Brendan Coughlin (incorporated herein by reference to Exhibit 10.32 of the Annual Report p )† on Form 10-K, filed February 23, 2022)† g y p g y , ( , , , , pp Supplemental Retirement Agreement, dated October 31, 1995, as amended, between Charter One Financial, Inc. and, Charles J. Koch (incorporated herein by reference to Exhibit 10.37 of Amendment No. )† 3 to Registration Statement on Form S-1, filed September 8, 2014)† y , p p g g , , , , , , , ( p Investors Bancorp, Inc. 2015 Equity Incentive Plan (incorporated herein by reference to Exhibit 4.3 of the )† Registration Statement on Form S-8, filed April 7, 2022)† p, q p g y y ( , , † 10.35 Investors Bancorp, Inc. 2015 Equity Incentive Plan Form of Stock Option Agreement†* p, q p g y 21.1 Subsidiaries of Registrant* g 23.1 24.1 31.1 31.2 32.1 32.2 101 Consent of Independent Registered Public Accounting Firm* p g g p g ) Power of Attorney (contained herein on signature pages) y ( g Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002* p y Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002* p y Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002* p p p y , Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002* p p p y , The following materials from the Registrant's Annual Report on Form 10-K for the fiscal year ended December 31, 2022, formatted in XBRL: (i) the Consolidated Balance Sheets, (ii) the Consolidated (iv) the Statements of Operations, Consolidated Statements of Changes in Stockholders’ Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial Statements* (iii) the Consolidated Statements of Comprehensive Income, 104 Cover page interactive data file in inline XBRL format, included in Exhibit 101 to this report* † Indicates management contract or compensatory plan or arrangement. * Filed herewith. ITEM 16. FORM 10-K SUMMARY Not applicable. Citizens Financial Group, Inc. | 159 Pursuant to the requirements of the Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized on February 17, 2023. SIGNATURES CITIZENS FINANCIAL GROUP, INC. (Registrant) By: /s/ Bruce Van Saun Name: Bruce Van Saun Title: Chairman of the Board and Chief Executive Officer (Principal Executive Officer) Citizens Financial Group, Inc. | 160 SIGNATURES KNOW ALL PERSONS BY THESE PRESENTS, that each of the undersigned, being a director or officer of Citizens Financial Group, Inc., a Delaware corporation (the "Company"), hereby constitutes and appoints Bruce Van Saun, John F. Woods, Polly N. Klane, and C. Jack Read, and each of them, his or her true and lawful attorney-in-fact and agent, with full power of substitution and resubstitution, for him or her and in his or her name, place and stead in any and all capacities, to sign one or more Annual Reports for the Company's fiscal year ended December 31, 2022 on Form 10-K under the Securities Exchange Act of 1934, as amended, or such other form as any such attorney-in-fact may deem necessary or desirable, any amendments thereto, and all additional amendments thereto, each in such form as they or any one of them may approve, and to file the same with all exhibits thereto and other documents in connection therewith with the Securities and Exchange Commission, granting unto said attorneys-in-fact and agents, and each of them, full power and authority to do and perform each and every act and thing requisite and necessary to be done so that such Annual Report shall comply with the Securities Exchange Act of 1934, as amended, and the applicable Rules and Regulations adopted or issued pursuant thereto, as fully and to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorneys-in-fact and agents, or any of them or their substitute or resubstitute, may lawfully do or cause to be done by virtue hereof. Pursuant to the requirements of the Securities Exchange Act of 1934, this Report has been signed below by the following persons on behalf of the Registrant and in the capacities and on the date indicated. Signature /s/ Bruce Van Saun Bruce Van Saun /s/ John F. Woods John F. Woods /s/ C. Jack Read C. Jack Read /s/ Lee Alexander Lee Alexander /s/ Christine M. Cumming Christine M. Cumming /s/ Kevin Cummings Kevin Cummings /s/ William P. Hankowsky William P. Hankowsky /s/ Edward J. Kelly III Edward J. Kelly III /s/ Robert G. Leary Robert G. Leary /s/ Terrance J. Lillis Terrance J. Lillis /s/ Michele N. Siekerka Michele N. Siekerka /s/ Shivan S. Subramaniam Shivan S. Subramaniam /s/ Christopher J. Swift Christopher J. Swift /s/ Wendy A. Watson Wendy A. Watson /s/ Marita Zuraitis Marita Zuraitis Title Date Chairman of the Board and Chief Executive Officer February 17, 2023 (Principal Executive Officer and Director) Vice Chairman and Chief Financial Officer February 17, 2023 (Principal Financial Officer) Executive Vice President, Chief Accounting Officer and Controller February 17, 2023 (Principal Accounting Officer) Director Director Director Director Director Director Director Director Director Director Director Director February 17, 2023 February 17, 2023 February 17, 2023 February 17, 2023 February 17, 2023 February 17, 2023 February 17, 2023 February 17, 2023 February 17, 2023 February 17, 2023 February 17, 2023 February 17, 2023 Citizens Financial Group, Inc. | 161 EXHIBIT 31.1 CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 _________________________________________________________________________________________ I, Bruce Van Saun, certify that: 1. I have reviewed this Annual Report on Form 10-K of Citizens Financial Group, Inc.; 2. 3. 4. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting. Date: February 17, 2023 /s/ Bruce Van Saun Bruce Van Saun Chief Executive Officer EXHIBIT 31.2 CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 _________________________________________________________________________________________ I, John F. Woods, certify that: 1. I have reviewed this Annual Report on Form 10-K of Citizens Financial Group, Inc.; 2. 3. 4. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions): a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting. Date: February 17, 2023 /s/ John F. Woods John F. Woods Chief Financial Officer EXHIBIT 32.1 CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 _________________________________________________________________________________________ Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned Chief Executive Officer of Citizens Financial Group, Inc. (the "Company"), does hereby certify that: 1. The Annual Report on Form 10-K of the Company for the year ended December 31, 2022 (the “Form 10-K”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and 2. The information contained in the Form 10-K fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 17, 2023 /s/ Bruce Van Saun Bruce Van Saun Chief Executive Officer A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff on request. EXHIBIT 32.2 CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350, AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 _________________________________________________________________________________________ Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned Chief Financial Officer of Citizens Financial Group, Inc. (the "Company"), does hereby certify that: 1. The Annual Report on Form 10-K of the Company for the year ended December 31, 2022 (the “Form 10-K”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and 2. The information contained in the Form 10-K fairly presents, in all material respects, the financial condition and results of operations of the Company. Date: February 17, 2023 /s/ John F. Woods John F. Woods Chief Financial Officer A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff on request. National reach • Deposits in all 50 states with Citizens Access® • More than 6 millon retail customers across all 50 states Regional branch network Light branch network National retail lending and deposits, and Commercial Banking client coverage Executive Committee Bruce Van Saun Chairman and CEO Brendan Coughlin Head of Consumer Banking Malcolm Griggs Chief Risk Offiff cer Board of Directors Beth Johnson Chief Experience Offiff cer and Head of ESG Polly Klane Chief Legal Offiff cer and General Counsel Susan LaMonica Chief Human Resources Offiff cer Donald H. McCree Vice Chairman and Head of Commercial Banking Ted Swimmer Head of Corporate Finance and Capital Markets Michael Ruttledge Chief Information Offiff cer Eric Schuppenhauer Head of Consumer Lending John F. Woods Vice Chairman and Chief Financial Offiff cer Bruce Van Saun Chairman and CEO, Citizens Financial Group, Inc. Kevin Cummings Former Chairman and CEO, Investors Bancorp, Inc. Terrance J. Lillis Retired Chief Financial Offiff cer, Principal Financial Group, Inc. Lee Alexander Executive Vice President and Chief Information Offiff cer, The Clearing House Christine M. Cumming Retired First Vice President and COO, Federal Reserve Bank of New York William P. Hankowsky Former Chairman, President and CEO, Liberty Property Trust Edward J. Kelly III Former Chairman, Institutional Clients Group, Citigroup, Inc. Robert G. Leary Former CEO, The Olayan Group Michele N. Siekerka President and CEO, New Jersey Business and Industry Association Shivan S. Subramaniam Retired Chairman and CEO, FM Global Christopher J. Swift Chairman and CEO, The Hartford Financial Services Group, Inc. Wendy A. Watson Retired Executive Vice President, Global Services, State Street Bank & Trust Company Marita Zuraitis Director, President and CEO, Horace Mann Educators Corporation About Citizens Financial Group, Inc. Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $226.7 billion in assets as of December 31, 2022. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,400 ATMs and more than 1,100 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at citizensbank.com or visit us on Twitter, LinkedIn or Facebook. Independent Registered Public Accounting Firm Deloitte & Touche LLP Boston, MA 617.437.2000 Transfer Agent For questions regarding change of address, lost or stolen certificates, transferring ownership or dividend checks, please contact the transfer agent. Computershare Trust Company, N.A. P.O. Box 43006 Providence, RI 02940-3006 877.373.6374 (U.S., Canada, Puerto Rico) 781.575.2879 (non-U.S.) computershare.com/investor Form 10-K We will send Citizens Financial Group, Inc.’s 2022 Annual Report on Form 10-K (including the financial statements filed with the Securities and Exchange Commission) free of charge to any shareholder who asks for a copy in writing. Shareholders also can ask for copies of any exhibit to the Form 10-K. Please send requests to: Corporate Secretary Citizens Financial Group, Inc. 600 Washington Blvd. Stamford, CT 06901 Headquarters Citizens Financial Group, Inc. One Citizens Plaza Providence, RI 02903 Contact Citizens for your banking needs Call 800.922.9999 or visit us online at citizensbank.com Investor Relations Additional information about the company, including annual and quarterly financial information, is available at investor.citizensbank.com Inquiries may also be directed to: CFGInvestorRelations@citizensbank.com Common Stock Citizens Financial Group, Inc. is listed on the New York Stock Exchange under the symbol “CFG.” IJ Citizens Financial Group, (cid:2)nc:M One Citizens Plaza, Providence, Rhode Island 02903 

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