Quarterlytics / Financial Services / Banks - Regional / Commerce Bancshares Inc

Commerce Bancshares Inc

cbsh · NASDAQ Financial Services
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Sector Financial Services
Industry Banks - Regional
Employees 1001-5000
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FY2018 Annual Report · Commerce Bancshares Inc
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Innovating  
for the future.

2018 Annual Report & Form 10-K

Financial Highlights

Letter from the Executive Chairman

Letter from the Chief Executive Officer

Performance Highlights

Commerce by the Numbers

Consumer Banking

Commercial Banking and Payments

Wealth Management

Customer Success Stories

Commerce in the Community

Community Advisors

Officers and Directors

2

3

4

8

9

10

12

15

16

22

25

28

John Kemper, (left) Commerce president and chief operating officer,  
became the Bank’s chief executive officer in August 2018 when  
David Kemper (right) assumed the role of executive chairman.  

1

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORT$ 

634,320
28,727
422,444
6,320 
650,792
263,730
254,730
84,961

$ 24,604,962
  12,444,299
  9,901,680
  19,978,853
2,367,418
29,394
112,551

Financial Highlights

(In thousands, except per share data)

2014

2015

2016

2017

2018

O P E R A T I N G   R E S U L T S
Net interest income
Provision for loan losses
Non-interest income
Investment securities gains (losses), net
Non-interest expense
Net income attributable to Commerce Bancshares, Inc.  
Net income available to common shareholders
Cash dividends on common stock

$ 

620,204
29,531
410,393
14,124 
630,757
261,754
257,704
84,241

$ 

$ 

680,049
36,318
446,556
       (53)
686,229
275,391
266,391
87,070

733,679 $ 
45,244
461,263
25,051
744,343
319,383
310,383
91,619

823,825
42,694
501,341
(488)
737,821
433,542
424,542
100,238

A T   Y E A R   E N D
Total assets
Loans, including held for sale
Investment securities
Deposits
Equity
Non-performing assets
Common shares outstanding1
Tier I common risk-based capital ratio2
Tier I risk-based capital ratio
Total risk-based capital ratio
Tier I leverage ratio
Tangible common equity to tangible assets ratio
Efficiency ratio

$ 23,994,280
  11,469,238
9,645,792
  19,475,778
2,334,246
46,251
117,087
NA

13.74%  
14.86
9.36
8.55
61.00

11.52%
12.33%
13.28
9.23
8.48
61.42

$  25,641,424
  13,427,192
  9,770,986
  21,101,095
  2,501,132
14,649
111,861
     11.62% 
     12.38%
13.32
9.55
8.66
61.04

O T H E R   F I N A N C I A L   D A T A  (based on average balances)
Return on total assets 
Return on common equity
Loans to deposits
Equity to assets
Net yield on interest earning assets (T/E)

1.15%  
11.65
59.91
10.10
 3.00

  1.11%
11.43
61.44
10.00  

2.93

P E R   C O M M O N   S H A R E   D A T A
Net income - basic1
Net income - diluted1
Market price1
Book value1
Cash dividends1
Cash dividend payout ratio
1 Restated for the 5% stock dividend distributed December 2018.
2 New ratio under Basel III capital guidelines effective January 1, 2015.

$ 

$  

2.16
2.15
35.78
18.70

.705
32.69%  

$   

2.21
2.21
36.75
19.75

.740
33.35%

1.12%
11.33
63.71
10.16
3.04

2.38
2.37
52.44
21.07

.777  
 32.69%

$  24,833,415
14,005,072 
 8,893,307
 20,425,446 
2,718,184
12,664
111,946

$  25,463,842
14,160,992 
8,698,666
 20,323,659
2,937,149
13,949
111,331

12.65%
13.41%
      14.35 
  10.39
9.84
62.18

1.28%

12.46
 66.18  
10.53  
3.19  

14.22%
14.98%
15.82
   11.52
10.45
55.58

1.76%

16.16
69.27
11.24
3.53

$   

2.77
2.76
53.18
22.99

 .816
29.52%

$               3.79
3.78
57.37
25.13

.895
23.61%

Return on Average Common Equity

Return on Average Assets

2.0%

1.5%

1.0%

0.5%

0.0%

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

Commerce

Peers

Large Banks

Commerce

Peers

Large Banks

Commerce 10-Year Average:  12.0%     Peers’ 10-Year Average:  7.2%

Commerce 10-Year Average:  1.2%     Peers’ 10-Year Average:  .8%

20.0%

15.0%

10.0%

5.0%

0.0%

2

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORT 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
  
Letter to our shareholders

David W. Kemper
Executive Chairman
C O M M E R C E   B A N C S H A R E S ,   I N C .
F E B R U A R Y  2 1 ,   2 0 1 9

Commerce Bancshares had extraordinary earnings performance in 2018 with both earnings 
per share and net income increasing 37%. Several factors contributed to an ideal earnings 
environment for banks, including a strong domestic economy, the Federal Reserve raising 
short-term interest rates and a reduction in the corporate tax rate. Commerce benefited 
from these trends while executing on specific strategic objectives, and this resulted in our 
financial performance producing one of the highest equity returns of the 50 largest U.S. 
banks.

Longer-term,  competitive  trends  in  the  global  financial  services  industry  will  continue  to 
put pressure on traditional banks. More consolidations, distribution system rationalizations 
and increased digital applications for financial services products are expected. Commerce 
recognizes  these  challenges  and  has  been  working  hard  to  position  our  Bank  to  focus 
on products and services that deliver true value to our customers, especially in business 
payments and wealth management.

We feel our continued success rests largely on our ability to cultivate a culture that embraces 
change and exhibits the agility, communication skills and teamwork needed to bring value-
added solutions to our customers. As part of a thoughtfully crafted succession plan for your 
Company, John Kemper, Commerce president and COO, became CEO in August 2018 when 
I assumed the role of executive chairman. I look forward to working closely with John and 
his seasoned and strong executive team as they continue to execute our plans for growing 
with and creating value for our customers.

Consistent with our strong earnings, we increased our common dividend 16% in January 
2019, our 51st consecutive year of dividend increases. Over the past fifteen years, annualized 
total return for shareholders has been 8.4% compared to the KBW Bank Index of 1.7%. We 
will continue to strive for superior returns for our shareholders. As always, I wish to thank our 
team members, customers and shareholders for their continued support and look forward 
to enhancing the long-term value of the Commerce franchise in 2019.

Long-Term Shareholder Return
Cumulative Total Return Indexed, 12/31/2003 = $100

$400

$350

$300

$250

$200

$150

$100

$50

Earnings  
per Share:

year over year

Over the  
Over the  
last 10 years
last 15 years

8.4% 

Annualized 
Annualized 
Shareholder  
Shareholder  
Return
Return

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

COMMERCE (CBSH)

NASDAQ BANK

KBW BANK

S&P

3

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTInnovating for the future

John W. Kemper
President and Chief Executive Officer
C O M M E R C E   B A N C S H A R E S ,   I N C .
F E B R U A R Y  2 1 ,   2 0 1 9

Commerce  continued  to  grow  in  2018 
by  working  alongside  our  customers  and 
bringing the best of our Bank to them every 
day.  In  a  world  full  of  change,  Commerce 
has  accepted  the  challenge  of  innovating 
with and for our customers. This customer 
focus is core to who we are as an institution 
and will continue to guide us as we look to 
the future.

Our 2018 financial results were exceptionally 
strong, driven in large part by an expanding 
net  interest  margin  made  possible  by  the 
rising short-term interest rate environment. 
In addition, we experienced strong deposit 
retention, which is a reflection of the central 
role  Commerce  plays  in  our  customers’ 
cash  management  and  payment  activities. 
Fee revenues experienced healthy growth, 
driven  most  notably  by  our  wealth 
management  and  commercial  payments 
businesses. Our results also benefited from 
continued 
losses,  disciplined 
expense  control  and  lower  corporate  tax 
rates. 

loan 

low 

Net Income
Available to Common Shareholders

$425 

$310 

$266 

s
n
o

i
l
l
i

m
n

i

$

 $450

 $400

 $350

 $300

 $250

 $200

2016

2017

2018

Despite  a  very  strong  economy, 
loan 
demand  across  most  categories  was 
weaker  than  expected  in  2018.  This  was 
not  only  true  for  Commerce,  but  also 

4

largely  for  the  industry  overall.  During  the 
year  we  saw  continued  hesitation  among 
borrowers, which may be a healthy posture 
in  light  of  high  overall  leverage  levels  and 
the  overhang  of  significant  geopolitical 
uncertainty.  We  remain  committed  to 
meeting the credit needs of our customers 
in a responsible and consistent way. Mindful 
that  the  economy  is  well  into  the  later 
innings of a long expansion, we continue to 
adhere to our credit underwriting standards, 
despite some notable erosion in the lending 
marketplace.

Return on Average Assets

 2.0%

 1.5%

1.76%

 1.0%

1.12%

1.28%

 0.5%

2016

2017

2018

Our  strong financial  performance, coupled 
with a number of growth initiatives, positions 
Commerce  uniquely  among  our  bank  and 
non-bank competitors. Investments in new 
products  and  existing  internal  systems  are 
designed to fuel future growth in our bank 
and  customer  base.  Through  continued 
investment in our team members, we have 
built  a  deep  bench  of  talent  across  the 
Bank,  particularly  in  specialty  areas  like 
healthcare, B2B payments, agribusiness and 
insurance  claims  processing.  The  industry 
knowledge and expertise of the people we 
are bringing on board in these areas are key 
differentiators for Commerce.

These investments all strengthen our super-
community  bank  model,  which  focuses  on 

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORT 
 
customer  relationships  and  marrying  high-touch 
service with highly competitive products for our 
commercial, retail and wealth banking customers.

Strength of our Business

Commerce’s  core  strengths  lie  in  the  super-
community model that distinguishes us from other 
banks. We continue to build on our strong cultural 
foundation  to  emphasize  teamwork,  agility  and 
a  focus  on  the  future.  We  are  consistent  and 
prudent  in  the  extension  of  the  Bank’s  balance 
sheet  through  lending  activities.  Our  strong 
balance  sheet  and  earnings,  in  turn,  enable  us 
to  invest  in  new  products,  services  and 
markets.

the 

of 

strength 

The 
Commerce  franchise  also 
depends  on  diversity  in 
our  loan  classes  and 
fee  businesses.  Our 
significant  presence 
in  payments 
and 
wealth  management 
allows  us  to  stand 
apart  from  our  peer 
bank  competitors  and 
leverage  our  resources 
to offer differentiated new 
products.

Innovation

Because  the  rapid  rate  of  change  affects  all 
aspects of our lives, it is vitally important that we 
make appropriate investments in our businesses 
to  stay  relevant,  meet  customer  needs  and 
stay  competitive  with  both  banks  and  non-
banks.  With  strong  capital,  solid  earnings  and 
an  experienced  management  team,  we  are  
fortunate to have the resources needed to make 
these investments. 

Several years ago, we kicked off a program to invest 
in  an  array  of  innovative  products,  services  and 
systems.  We  are  beginning  to  see  some  of  these 
investments bear fruit.

Innovating for our Customers

In  our  Consumer  Banking  division,  our  initiatives 
are  primarily  aimed  at  improving  the  customer 
experience  through  the  enhancement  of  our 
digital capabilities.

Late  in  2017,  we  significantly  overhauled  our 
online  banking  application,  and  in  early  2018 
we  rolled  out  a  new  mobile  banking  app  and 
platform that garnered 4.7 stars in the Apple® App 
Store. As a testament to our commitment to agile 
product development, we pushed 14 new online 
banking releases and 15 new mobile app releases 
to market in 2018, with updates introduced every 
few weeks. We also implemented new 
mobile  locking  and  unlocking 
features  for  our  consumer 
cards,  a  valuable  security 
and  began 
feature, 
issuing 
contactless 
“Tap  &  Go”  payment 
cards. 

design 

the 
a 

introducing 
contemporary 

We  opened 
newly 
branch 
during 

five 
remodeled 
locations 
year, 
new 
interior 
customer 
layout.  The 
bankers  in  our  branches  are  now 
cross-trained  to  handle  all  customer 
requests, not simply teller or new account tasks. 
Capitalizing on our strong digital capabilities, we 
now offer exploration centers and video advisors 
at  many  of  our  branches  so  visiting  customers 
have  more  immediate  access  to  experts  with 
solutions to meet their needs.

service-friendly 

and 

In our Commercial Banking division, we continue  
to  grow  CommerceHealthcare™,  a  strategy 
focused  on  delivering  a  strong  portfolio  of 
healthcare  solutions 
through  our  specialty 
healthcare  team.  With  products  that  address 
the  challenges  of  rising  healthcare  costs  and 

5

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTchanging  consumer  demands,  Commerce  is 
uniquely  positioned  to  play  a  strong  role  in  the 
healthcare  vertical.  Our  approach,  supported 
by  investment  in  new  capabilities,  dramatically 
increased the number of new-to-bank healthcare 
customers,  while  also  deepening  existing 
relationships.  With  over  500  hospitals  utilizing 
our payments and financial services in 45 states, 
CommerceHealthcare™  is  rapidly  becoming  a 
nationally  recognized  brand  in  the  healthcare 
industry. 

The payment solutions we have tailored to address 
healthcare industry needs are a natural extension 
of our existing banking technologies. Key areas of 
investment  include  patient  lending,  receivables 
management  and  accounts  payable  automation 
programs that address healthcare provider needs 
for  flexible  patient  payment  options,  while  also 
reducing  administratively  burdensome  payment 
and receipts processing.

Over  the  past  two  years,  we  also  teamed  with 
insurance companies to form an advisory council 
focused  on  finding  efficient  claims  payment 
solutions, and we have now begun to implement 
these  solutions 
insurance 
for  several 
providers.

large 

Our Wealth Management division, which provides 
investment  and  financial  planning  services  to 
a  wide  range  of  individuals  and  institutions, 
continues to attract new clients and has grown to 
oversee more than $50 billion in client assets. We 
attribute our growth largely to the individualized 
approach  we  take  to  help  clients  achieve  their 
financial  goals.  From  our  unique  tax-managed 
investment  portfolio  strategies  and  in-depth, 
goal-based  planning  processes,  to  the  easy-to-
access  account  information  made  available  by 
our  new  digital  tools  and  mobile  app,  we  seek 
to  provide  meaningful  solutions  that  meet  our 
clients’ personal and financial needs.

6

Internal Innovation 

Not all innovation at Commerce is directly related 
to  customer  products.  We  have  undertaken  a 
significant number of internally focused projects 
with the goal of making our team members more 
efficient and effective.

in 

internal 

investments 

Ongoing 
innovation 
include  Insight360,  a  new  customer  relationship 
management  (CRM)  platform  that  launched  in 
Commercial Banking in the fall of 2018. A similar 
upgrade  in  our  Wealth  Management’s  CRM  will 
launch  in  2019.  This  enhancement,  along  with 
the  roll-out  of  RM  Point,  which  provides  remote 
account  access,  allows  our  Commerce  Trust 
Company advisors to have more productive and 
personalized interactions with clients. Work is well 
underway  on  a  complete  core  deposit  system 
upgrade, which will go live in 2020, as well as an 
end-to-end overhaul of our “life of loan” processes, 
beginning with term sheet issuance all the way to 
note payoff. These and other internal investments 
are geared to improving our organization’s overall 
effectiveness  and  agility,  and  they  underpin  our 
ability to succeed in the future.

Focus on Culture –  
The Commerce EDGE

The  single  biggest  determinant  of  Commerce’s 
long-term  success  is  the  culture  we  create  for 
our  team  members.  Our  culture  reflects  our 
cumulative traits and beliefs. It is what allows us 
to work collaboratively as a team and shapes our 
posture toward growth. Our culture is our identity 
and  the  bedrock  foundation  of  our  competitive 
advantage.

Over  153  years  in  business,  Commerce  has 
developed a distinctive and deeply rooted cultural 
identity.  To  better  understand  and  proactively 
introduced 
shape  this  cultural 
the  Commerce  EDGE  program  in  2013.  This 
culture-shaping  work  grounded  our  leaders  and 
team  members  in  a  new,  shared  language  and 
introduced  them  to  concepts  designed  to  help 

identity,  we 

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTus  achieve  results  and  think  differently. 
We believe culture cannot be delegated, 
that it has to be lived at every level of the 
Company. In 2018, our annual employee 
survey  results  reflect  continued  high 
engagement,  with  scores  that  exceed 
national  averages  for  high-performing 
companies,  as  assessed  by  Korn  Ferry 
Hay Group. 

Our  culture  reinforces  the  need  to  be 
agile  and  innovative  to  drive  results 
and  remain  competitive  in  this  rapidly 
changing world. We promote the use of 
agile  product  development  methods  to 
achieve  faster  development  times  and 
improved  customer  service  levels.  We 
encourage team members to be curious, 
think  creatively  and  look  for  continuous 
improvement opportunities in everything 
we do. And as a super-community bank, 
the 
Commerce’s  culture 
need  to  invest  time  and  money  in  the 
communities we serve. 

reinforces 

Looking Ahead to 2019

Commerce’s 2018 financial performance 
was  distinctively  strong.  Net  income 
shareholders 
available 
totaled  $425  million,  up  37%  over  last 

to  common 

1.76% 

totaled 

year  and  a  new  Commerce  record. 
Earnings  per  share  were  also  up  37%. 
Return  on  average  assets  and  common 
equity 
16.2%, 
respectively,  positioning  Commerce’s 
financial performance as one of the best 
of the nation’s largest 50 banks. Revenue 
growth  was  robust,  and  credit  quality 
remains excellent.

and 

to 

attract 

As  we  look  to  the  future,  our  Bank 
top-notch, 
continues 
experienced  professionals  who  can 
offer  superior  service  and  advice  to  our 
customers.  We  continue  to  invest  in 
technologies that enhance our customer 
experience,  keep  pace  with  the  ever-
changing  banking  environment  and 
provide new sources of future revenue. 

The  markets  we  serve  continue  to  be 
healthy  and  economic  activity  remains 
strong, with low levels of unemployment 
and  inflation.  We  have  expanded  our 
presence  in  Dallas,  Houston,  Denver 
and Nashville as these and others of our 
newer  expansion  markets  continue  to 
provide  higher  growth  and  significant 
new  business  opportunities.  Key  to 
this  successful  strategy  has  been  our 
ability  to  hire  experienced  bankers  in 
these  markets,  who  embrace  not  only 
our  Commerce  culture,  but  also  the 
competitive  products  and  solutions 
we  bring  to  our  customers.  Company-
wide,  we  are  committed  to  expanding 
our  customer  relationships,  both  with 
customers  new  to  Commerce  and  by 
increasing the scope of services we offer 
to existing relationships. 

While we have much to celebrate in our 
2018 performance, we recognize that we 
are operating in a changing environment. 
Our  future  success  will  depend  on  our 
ability  to  adapt.  We  remain  vigilant  in 
tracking  emerging  credit  trends  and 
continue  to  emphasize  prudent  credit 
underwriting standards, as has been our 
historical practice.

In the pages that follow, we will highlight 
some  of  the  ways  we  are  “Innovating 
for  the  Future”  to  remain  relevant  to 
our  customers.  With  our  strong  culture, 
experienced  banking  team  and  solid 
product  set  and  resources,  we  look 
forward to a successful 2019. 

Growth in EPS and Stock Price

e
c
i
r
P
k
c
o
t
S

 $60.00

 $50.00

 $40.00

 $30.00

 $20.00

 $10.00

 $0.00

 $4.00

 $3.50

 $3.00

 $2.50

 $2.00

 $1.50

 $1.00

 $0.50

 $0.00

e
r
a
h
S

r
e
p
s
g
n
n
r
a
E

i

2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Stock Price

Earnings per Share (EPS)

7

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORT 
 
 
 
Return on Average Common Equity

 18.0%

 14.0%

16.2%

 10.0%

11.3%

12.5%

 6.0%

2016

2017

2018

Cash Dividends per Common Share

$1.10

$1.00

$0.90

$0.80

$0.70

$0.60

$0.50

$1.04

$0.90

$0.82

2017

2018

2019*

*Based on 1st quarter 2019 declared dividend

Total Loans

$14.2 

BILLION

Total Deposits

$20.3 

BILLION

Net Income
Total Revenue
Available to Common Shareholders

$1,325
$425 

$1,195
$310 

$1,127
$266 

2016
2016

2017
Includes Net Interest Income and Non-Interest Income

2018

2018

2017

s
n
o

i
l
l
i

m
n

i

$

$1,350
 $450

$1,300
 $400
$1,250

 $350
$1,200

$1,150
 $300

$1,100
 $250
$1,050

 $200
$1,000

8

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTPerformance Highlights• Net income available to common shareholders increased 37% to  a record $425 million in 2018, while earnings per share totaled   $3.78, compared to $2.76 per share last year.• The increase in net income was the result of 12% growth in net   interest income, 9% growth in fee income, continued low credit   losses and good expense management.• Growth in net interest income was aided by higher rates earned   on loans and investments, while funding costs remained stable.   The Federal Reserve raised interest rates four times in 2018, which   allowed much of our commercial loan portfolio to re-price higher.• Total shareholders’ equity grew to $2.9 billion, while our Tier I   common risk-based capital ratio increased to 14.2%, compared   to 12.7% last year. In 2018, we purchased $75 million in treasury   stock.• In 2018, Commerce paid a regular cash dividend of $.895 per   share (restated) on common shares, representing a 10% increase   over the prior year. In January 2019, we announced a 16% increase   in our regular cash dividend, marking the 51st consecutive year   in which regular cash dividends increased. Also in 2018, for the   25th year in a row, we paid a 5% stock dividend.• Year-to-date total average loans grew 2.3% in 2018, driven   mostly by increases in commercial and industrial loans and   construction loans, partly offset by lower automobile and home   equity lending. Residential mortgages and consumer credit card   balances both grew in 2018, and our health services finance loan   product grew 51% on strong new business from our healthcare   clients.• Loan growth in our expansion markets continued to outpace that   in the Company overall, with loans increasing 15% and totaling $2.2   billion. We opened a new Houston office in 2018 and added new   commercial bankers in many of our expansion markets.• Fee income increased 9% overall, on solid growth from bank card,   trust and deposit fees, which grew  11%, 10% and 5%, respectively.   The diversity in our fee products continues to add consistency to   our earnings and supports overall growth in revenue.• Credit quality improved this year, and our loan portfolio quality   remains excellent. Net loan charge-offs in 2018 totaled $42.3   million, compared to $41.7 million last year, while the ratio of   net credit losses to loans totaled .30% versus .31% in 2017. Non-  performing loans continue to remain at low levels. 
 
Commerce by the Numbers

$25.5  

      Billion in Assets

$6.3  

Billion Market Capitalization

$50.0  

 Billion in Trust Assets 
Under Administration

153 

Years in Business

4,795 

Full-Time Equivalent Employees

42 nd

Largest U.S. Bank  
Based on Asset Size

20th

Largest U.S. Bank Based  
on Market Capitalization

18th

Largest Among U.S. Bank-
Owned Trust Companies  
Based on Assets Under 
Management

N I N E   K E Y  M A R K E T S

 1.  St. Louis
 2.  Kansas City
3.  Springfield
4. Central Missouri
 5.  Central Illinois
6.  Wichita
 7.   Tulsa
8.  Oklahoma City
 9.  Denver

C O M M E R C I A L  O F F I C E S

 1. Cincinnati
 2. Nashville
 3. Dallas
 4. Des Moines
 5. Indianapolis
 6. Grand Rapids
 7.   Houston

U. S .   P R E S E N C E

Branch Footprint

 Extended Commercial Market Area

 Commercial Payments Services

4

3

2

5

4

1

6

5

1

2

9

6

7

8

3

7

Information presented above as of December 31, 2018 
Bank rankings exclude Asset Management and Specialty Finance banks. Source: S&P Global Market Intelligence

9

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORT  
  
  
Consumer Banking

Commerce’s Consumer Banking unit serves more than one million households with 169 full-service branches and an additional 151 
stand-alone ATM locations. Commerce is a leader amongst top U.S. banks in card products. We offer a full suite of consumer products, 
services and payment solutions, robust online banking features and a highly-rated mobile banking app. 

We aim to engage our retail customers proactively and consistently in their channel of choice with advice, guidance and solutions 
that meet their needs. They remain our primary focus. 

Solutions

Distribution

We  take  a  holistic  approach  that  aligns  new 
product  and  service  development  with  our 
growth strategy.  New solutions launched in 2018 
include the CommercePremier Program, an exclusive banking 
program  that  offers  greater  personal  service,  a  dedicated 
local  banker  and  support  team,  and  other  member  benefits 
to select, high-value customers. We also introduced new card 
alerts and lock/unlock features for our debit and credit cards to 
provide greater customer security, as well as contactless “Tap 
& Go” cards that make card purchases faster and safer.

Tools

In  2018,  we  introduced  additional  tools  to 
enhance  customer  service  and  convenience. 
Advanced ATMs allow customers to make custom 
withdrawals, multi-item deposits and loan payments via cash, 
check or account transfer. New branch cash dispensers allow 
bankers more time to assist customers, while enabling them to 
process transactions more quickly and safely. CARA, the new 
Customer-Advising-Referral-Assistant tool we use in customer 
interactions,  makes  it  possible  for  branch  bankers  to  tailor 
customer solutions while also improving the consistency of the 
branch experience.

People

A  new  mobile  banking 
app launched in early 2018 
offers more  functionality, 
consistent  upgrades  and  a  greater 
response to user needs. We redesigned 
our  Commerce  website,  bringing  a 
new look and feel to Commerce online 
banking  customers,  while  also  offering 
many  new  features  and  greater  customer  access.  The 
new universal operating model for our branch operations 
improves our bankers’ ability to consistently address all of 
a customer’s financial needs.

Marketing

We  introduced  a  new  digital  media  campaign 
that reflects our goal of approaching customers 
in  ways  that  are  simple,  human,  strategic  and 
sincere.  Our  2018  marketing  efforts  focused  primarily  on 
reaching  new  households  across  our  markets,  with  target 
marketing  activity  to  these  consumers  doubling  over  the 
past year. We also expanded our digital marketing efforts to 
enhance customer communication.

A new employee onboarding program allows new retail employees to immerse themselves in the Commerce culture 
and values, making it possible for them to begin providing meaningful customer experiences as quickly as possible 
after joining the bank. Our training programs are designed to enhance banker skillsets, enabling them to provide 
more comprehensive customer experiences.

$10.2

BILLION

Consumer
Deposits

10

$4.1

BILLION

1.1

MILLION

169

#14

#20

Consumer
Loans*
*Excludes Private Banking Loans

Households

Based on Assets Under Management

Banking
Centers

Consumer 
 Card**

Debit 
  Card**

**Consistently ranked among the top issuers in Nilson Reports.

#13

Prepaid
  Card**

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTAmong those leading the charge in transforming our branch and digital banking 
experience are (from left) Stacy Regnier, business transformation program 
manager, and Derrick Brooks, consumer business digital strategy manager.

11
11

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTCommercial Banking and Payments

Commerce’s Commercial Banking and Payments teams serve more than 13,000 business clients. Our teams are comprised of 
experienced, highly skilled bankers and payments experts with considerable knowledge of the markets in which we operate and 
the industry verticals we serve. With a focus on developing innovative products, processes and solutions, we help customers 
manage and grow their businesses by applying the right combination of service, experience and knowledge.

Financing Solutions

Commerce has a variety of financing options for all sizes and types of businesses. With more than 150 years of lending experience, 
we expertly deliver solutions to meet our clients’ needs.

•  Working Capital Lines of Credit 
•  Term Financing 
•  Construction & Real Estate Loans 
•  Equipment Financing

•  International Financing 
•  Employee Stock & Ownership Financing 
•  Tax-exempt Financing 
•  Government Lending Programs 

•  Interest Rate Swaps 
•  Floor Plan Lending

We’re More Than a Bank

Claims Payments

We listen to the voice of the customer to guide 
our product development and innovation. 

With the help of our insurance advisory council, 
Claims Payments was built for the industry with 
the input of insurance experts. We help insurance 
companies  provide  faster  payments  to  their 
customers.

Investments

Our  investment  professionals  offer  fixed  income  products, 
services  and  advice  to  create  tailored  strategies  for  our 
customers.

Receivables              Payables              Automation

We  offer  innovative  payments  solutions  to  manage  payables 
and receivables to improve cash flow. Our payments experts 
consult with clients to develop an overall payments strategy. 
Additionally,  we  offer  a  full-service  international  department, 
staffed  with  experts  to  assist  with  international  trade,  letters  
of credit and global payments. 

Industry Specialists

We have specialists in a multitude of sectors. Through industry expertise, they bring unique ideas and tailored banking solutions.

•  Healthcare 
•  Senior Living 
•  Energy 
•  Construction Services

•  Agribusiness & Food Processing 
•  Not-for-Profit 
•  Aviation 
•  Beverage Distribution

•  Municipalities 
•  Manufacturing 
•  Education 
•  Commercial Real Estate

$8.0

BILLION

$9.1

BILLION

Commercial
Deposits

Commercial 
Loans

$548

MILLION

Total  
Commercial 
Revenue

$8.8

BILLION

AP Card
Volume

$5.9

BILLION

Merchant 
Volume

$38.5

MILLION

Treasury  
Management 
Revenue

12

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTThe CommerceHealthcareTM team includes healthcare and banking professionals who use industry 
insights to deliver payment solutions that address patients’ financial concerns while improving 
providers’ cash flow. From left, Joel Reddington, commercial division sales manager; Amy Rinard, 
specialty healthcare sales manager; and Rick Heise, director of specialty healthcare services.

CommerceHealthcare™  brings  together  a  team  of 
healthcare and banking professionals to serve as strategic 
advisors in addressing complex financial needs. Tailored,  
return  on  investment-based  solutions  enable  healthcare 
providers  to  enhance  the  patient  experience,  improve 
cash  flow,  and  leverage  new  opportunities  in  everyday 
processes.  CommerceHealthcare™  delivers  healthcare 
insight with financial foresight.

Opportunities in our Expansion Markets

We continue to invest in our Expansion Markets. In 2018,  
we established a commercial banking office in Houston.  
Our  Expansion  Market  strategy  is  not  just  about  loans,  
it’s about bringing the entire bank to our customers.

↑92%

↑64%

Fee Income
since 2015

Gross Loans
since 2015

45

 3+ 

THOUSAND

$170

MILLION

States Served

Healthcare Clients

Patient Loans

5

4

8

9

3

7

6

1

2

1. Cincinnati

6.

Indianapolis

2. Nashville

7. Grand Rapids

3. Dallas

8.

 Tulsa

4. Des Moines

9. Oklahoma City

5. Denver

10. Houston

10

13

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTWith more than $50 billion in client assets, our Wealth Management division continues to attract new clients 
who value the financial strategies and solutions our team of specialists tailors to address their unique needs. 
From left, Kasey Wixson, private client advisor; and Tracey Lewis, Commerce Trust Company sales manager.

14
14

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTWealth Management

Commerce  provides  wealth  management,  investment  and  financial  planning  services  to  individuals  and  institutions  through 
Commerce Brokerage Services, Commerce Trust Company and Commerce Family Office. These brands deliver a range of services 
aligned to meet our clients’ financial needs, no matter the level of complexity. With more than $50 billion in total assets under our 
care, Commerce has one of the largest wealth management divisions of any bank in the United States. 

$650K 
Investable Assets

$50M 
Investable Assets

$1B 
Investable Assets

COMMERCE
FAMILY OFFICE

Since  1906,  Commerce  Trust  Company  has  been  managing 
investments and earning the trust of clients through a growing 
suite of comprehensive wealth management solutions. While 
the  investment  management,  financial  planning,  trust  and 
private  banking  advice  we  provide  is  the  foundation  of  our 
work,  we  know  it  takes  more  to  help  our  clients  feel  secure 
about their families’ futures. To every client, we offer a tailored 
solution  and  a  team  of  specialists  who  implement  strategies 
and guidance that address their unique needs. 

Commerce  Brokerage  provides  transactional  and  insurance 
services in addition to managed investment solutions through 
its Commerce Horizon® product for more than 25,000 accounts.

Wealth Management Revenue

$230

$220

$210

$200

$190

$180

$170

s
n
o

i
l
l
i

m
n

i

$

$189 

$220 

$205 

2016

2017

2018

Commerce Trust maintains high retention rates reflecting the 
strong partnerships we form with our clients. Our relationships 
go  beyond  what  is  typically  expected  from  an  investment 
advisor.  We  believe  this  level  of  service  and  individualized 
attention is the only way to do business and the reason we are 
different from many competitors.

18th

Largest Bank-Owned 
Trust Company

Based on Assets Under Management

$50.0

BILLION

Total Client 
Assets in 2018

95%

Client 
Satisfaction

Based on 2018 Client Survey Results

$447

MILLION

Managed 
Brokerage 
Assets

15

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORT 
 
Claims payments, your way

Shelter Insurance 
Columbia, Missouri

After  catastrophe  strikes,  the  wait  for  an  insurance  check  to  arrive  in  the  mail  can  seem 

interminable. 

Payments  for  some  Shelter  Insurance  claimants,  however,  are  now  hitting  their 
debit cards as soon as 30 minutes after approval, thanks to an innovative claims 
payment solution Commerce developed with the insurance company’s help. 

“We want to be able to pay claims in a timely manner and in ways our 
customers want to be paid,” says James Heavin, Shelter’s accounting 

systems and reporting manager. 

That’s  harder  than  it  sounds.  Insurance  claims  often  involve 
multiple  parties  –  the  insured,  body  shops,  attorneys,  lien 
holders and more. Shelter wanted a solution that could make 
payments  to  multiple  parties  on  the  same  claim.  “There  are 
also  security  risks  associated  with  collecting  a  claimant’s 
account information for a one-time electronic payment,” he 
explains.

After exploring available alternatives and coming up empty-
handed, Shelter considered developing a product in-house. 
It  also  opened  a  dialogue  with  its  long-time  bankers  at 
Commerce.  “Commerce  had  a  partial  solution,  but  not 
quite what we needed,” said James.

The  bank  had  something  else,  however,  that  appealed  to 
Shelter:  a  desire  to  learn  more.  “Commerce  expressed  an 
interest in developing a claims payment solution that met our 
needs,” says Lisa Windett, home office claims manager.

In  December  2016,  Shelter  joined  a  handful  of  insurance 
companies on a Claims advisory council formed by Commerce to 
guide the new product’s development. A year later, it became the 
first insurer to use the product, which it branded as Customer Choice, 
with a small group of users. A full roll-out for single-party claims came 

six months later.

Today,  Customer  Choice  users  are  directed  to  a  web  portal,  where  they 
choose from check, ACH or direct-to-debit card payment options. No personal 
or  account  information  they  share  for  the  one-time  transaction  is  saved.  With  the 

direct-to-debit option, payment arrives about 30 minutes later. 

The response? “Our customers love it,” says Lisa. “Commerce has been really good to work with. 
They have been quick, responsive and open-minded. If adjustments we suggested weren’t working, they 

listened and developed a better way.”

Plans are underway in 2019 to implement the multi-party payment system Shelter originally envisioned. Says 
Lisa, “Step by step, Commerce is helping us improve our customer experience.” 

An innovative claims management solution from Commerce makes it possible for Shelter Insurance claimants to receive payment as soon 
as 30 minutes after their claims are approved. From left, Shelter Insurance employees Lyn Scrivner, regional claims director; Shawn Knauts, 
vice president, Claims; Lisa Windett, home office claims manager; and James Heavin, accounting systems and reporting manager.

16

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTImproving cash flow and  
the patient experience

Nebraska Medicine
Omaha, Nebraska

Not so long ago, Nebraska Medicine patients with high deductible health plans frequently left the hospital 
with a large medical bill and the stress of knowing they had no good way to pay it. Meanwhile, the health 
system, which includes the primary teaching hospital for the University of Nebraska Medical Center, saw its 
accounts receivable balance grow. 

“For  years  we  made  payment  arrangements  directly  with  patients,”  says  Sheila  Augustine,  Nebraska 
Medicine’s director of patient financial services. By Fall 2016, the health system was self-managing $10 million 
in debt through payment plans that gave patients up to three years to pay balances that often exceeded 
$10,000. “It took a major effort to administer the program, and three years was a long time to await final 
payment,” says Sheila. 

Today, Nebraska Health’s internal patient debt load has been reduced to just $2 million, thanks to a no-interest 
health services financing program made available to qualifying patients from Commerce Bank. Depending 
on their balance, patients still get up to three years to repay the no-interest loan. 

As for Nebraska Medicine? “We now receive funding from Commerce within 14 days of making the loan,” 
says Sheila.

She considers Commerce’s Health Services Financing (HSF) product a win for all involved. 

“Our  patients  are  very  thankful,”  says  Sheila.  “Commerce  makes  it  easy  for  them  to  obtain  the  loan.  
We now have repeat patients who are familiar with the program and ask if they can have their balance sent 
to Commerce.”

In addition to improving cash flow, the health system has slashed printing, mailing and labor 
costs associated with in-house program administration, Sheila says. She credits the 
HSF program’s lower-than-average default rate to Commerce’s strong credit 
culture.

This wasn’t the first time Nebraska Medicine turned to Commerce 
to  solve  a  difficult  challenge.  In  2004,  Nebraska  Medicine 
became the first health system in the country to implement 
the bank’s electronic accounts payable card program. 

Still,  Sheila  and  her  team  performed  their  due 
diligence.  “We  did  reference  checks,”  says  Sheila. 
“The people we spoke to about Commerce’s HSF 
program had nothing but great things to say.” 

She  now  joins  them  in  singing  the  bank’s 
praises.

“They  made 

is  a  great  partner,”  says 
“Commerce 
Sheila. 
implementation 
easy,  even  providing  IT  resources  with 
setup.  Everything  about  their  approach  
is professional.” 

Nebraska Health’s internal debt load has dropped 80%,  
thanks to a no-interest health services financing program 
from Commerce Bank. From left, Nebraska Medicine 
employees Stephanie Martin, customer service manager, 
Patient Financial Services; Jana Danielson, executive 
director, Revenue Cycle Wendy Hanson, support manager, 
Patient Financial Services; and Sheila Augustine, director, 
Patient Financial Services.

17

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTDelivering solutions for growth

Precision, Inc. 
Pella, Iowa

The leaders of Precision, Inc. could write a textbook on how to diversify and grow a company. 

In  recent  years,  the  industrial  conveyor  component  and  food  conveyor  manufacturer  increased  sales  by 
innovating a product that dramatically reduces conveyor belt noise. The company also designed a better way 
to convey fragile and seasoned food products without damaging them. Over the past four years, Precision 
has acquired two food conveying equipment companies in the U.S., and two industrial product companies 
in Canada and Chile.

In 2018 alone, the company’s revenues grew more than 20 percent, and working capital needs rose nearly 
40 percent.

Amidst  all  these  projects,  Precision  added  one  more  significant  undertaking  to  its  already-full  plate.  It 
transferred its entire banking business – from its line of credit, lockbox and investments, to its card program, 
merchant services and international letters of credit – to Commerce Bank.

“When  you  have  an  international  presence  and  all  the  banking  requirements  we  have,  you  cringe  at  the 
thought of changing banks,” says Roger Brown, Precision president and CEO. “But we felt like we had become 
a number with our old bank, even as we grew.”

Precision’s perspective became a painful reality in 2016 when financing for an acquisition in Chile fell through 
in the late stages. Commerce, which had been courting Precision the previous 18 months, quickly stepped 
in to help.

“We are a 100% employee-owned company,” notes Precision CFO Sam Iogha. “We make it our business to 
provide the best customer service in the industry, and we’ll go through hoops for our customers to do what 
they need and request. Commerce is very similar. They didn’t just make the Chile loan happen, but delivered 
every other service we needed, often improving on what we had before.” 

Within  months  of  the  transition,  Commerce  had  automated  Precision’s  lockbox 
process, saving the company nearly 20 hours a week in manual processing 
time. By adding new card functionality, Commerce made it possible 
for Precision to expand its purchasing card use, according to 
Charlie Daugherty, Precision’s controller. Commerce also 
streamlined  and  added  more  fraud  protection  to 
the  company’s  payroll  process,  adds  Senior  Vice 

President Greg Stravers. 

“Commerce 

“Everyone  who  works  here  has  a  stake  in 
our  company’s  success,”  says  Roger. 
ESOPs, 
and  they  are  used  to  dealing  with 
growing  companies. 
It’s  a  good 
feeling  to  have  a  partner  that  
gets it.” 

understands 

18

Precision, Inc. moved its entire banking 
business to Commerce to get the services, 
financial resources and industry expertise 
needed to support the company’s 
growth. From left, Precision, Inc. 
employees Sam Iogha, chief financial 
officer; Charlie Daugherty, controller; 
Roger Brown, president and chief 
executive officer; and Greg Stravers, 
senior vice president.

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTCustomized health services 
financing connects with patients

Hackensack University Medical Center 
Hackensack, New Jersey

Eighteen months after Hackensack Meridian Health began offering patients a way to finance their hospital 
bills with no-interest loans from Commerce Bank, patient stress and bad debt at the hospital are both down.   

“As a non-profit, we serve many uninsured patients,” says Anne Goodwill Pritchett, senior vice president of 
revenue cycle operations at Hackensack Meridian Health, the parent organization of Hackensack University 
Medical Center. “As a large cancer center, we also have many repeat patients.” Both groups face larger-than-
average out-of-pocket expenses.

“We truly believe our patients want to pay their bills,” adds Anne. For years the hospital, which serves greater 
New York City, tried to accommodate them, offering those with limited financial means up to 12 months 
to pay. Patients who defaulted were referred to collection agencies, often leaving Hackensack 
University Medical Center with significant sums of uncollected debt. 

The hospital had searched without success for a better extended payment solution 
when Anne received a call from Commerce in 2016. “We liked what we heard,” 
says Anne.  

Commerce offered to customize its Health Services Financing (HSF) program 
to  accommodate  the  hospital’s  workflow  and  streamline  the  patient 
enrollment process.  

“We are very patient-focused,” says Anne. “How others interact with 
our patients is extremely important to us, and Commerce’s customer 
service is excellent. Down to the monthly statements, Commerce’s 
HSF loan program is designed from a patient’s point of view.”

Several meetings later, Hackensack University Medical Center had 
a program in place that allows patients to take out interest-free 
Commerce HSF loans with up to five-year terms. 

“Once patients are enrolled, they often ask if they can add to their 
balances after another hospital stay,” says Anne.  “The answer is 
yes.”

Hackensack  University  Medical  Center,  meanwhile,  receives 
the balance of each loan from Commerce up front, reducing its 
receivables and increasing its cash on hand. In the first 18 months 
after the May 2017 launch, more than $6 million in patient bills had 
been  financed  through  the  program,  with  bad  debt  dropping  $3 
million.

“Commerce  succeeded  in  creating  a  solution  that  is  both  patient-
friendly and hospital-friendly,” says Anne. 

Patients who have frequent hospital stays are especially appreciative, she 
says. “Serious illness is hard enough. Patients and families are worried enough 
about treatment. The HSF loan takes away their financial concerns. It’s a relief for 
them to know they have a way to pay.” 

Anne Goodwill Pritchett, senior vice president of revenue cycle operations at Hackensack Meridian 
Health, had been searching for an extended payment solution when she received a call from 
Commerce Bank offering the patient- and hospital-friendly solution she was looking for.

19

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTFlexible solutions  
help a non-profit grow 

Parents as Teachers 
St. Louis, Missouri

When Parents as Teachers was first piloted in the St. Louis area in 1981, it had a modest, but important goal: 
to help parents embrace their roles as their child’s first and best teacher. 

“From  the  beginning,  we  have  focused  on  increasing  young  children’s  readiness  for  school,”  explains 
Constance Gully, the non-profit’s president and chief executive officer. “Thirty-five years of research suggests 
that the best way to do that is by meeting families where they are – in their homes – and helping them thrive 

there.”  

Developing an evidence-based model for successful early childhood parenting is one thing, 
however, being good financial stewards while growing into an international organization 

is another. 

Enter Commerce Bank, which has served as Parents as Teacher’s banking partner 

since 1997. 

“Commerce sees the big picture and understands the needs of a non-profit 
organization like ours,” says Constance. “They help us make the best use 

of our finances as we grow.”

When  Parents  as  Teachers  installed  a  new  learning  management 
system  in  2018  to  share  best  practices  with  rural  and  frontier 
communities,  the  upfront  costs  were  covered  by  tapping  into  a 
Commerce  line  of  credit.  The  same  thing  happened  a  couple 
years  earlier  when  Parents  as  Teachers  implemented  a  new 
program data system.

When staff travel to train and certify new parent educators, they 
use Commerce corporate cards to pay expenses.  In 2018, when 
40 members of a tribal organization arrived at a hotel without 
credit cards, Commerce made the accommodations needed so 
they could register. 

Commerce  also  processes  credit  card  donations  to  the  non-
profit and provides an array of online banking services as well. 
The bank serves Parents as Teachers in many other ways, including 
supporting a new CFO transition and leading parent presentations 
on Building Financial Literacy. 

Today, the Parents as Teachers model, built on a framework of home 
visits,  group  connections,  early  childhood  screenings  and  resource 
referrals, has been adopted by school districts, health centers and early 
childhood  organizations  in  all  50  states,  as  well  as  115  Native  American 
tribal organizations, a U.S. territory and six foreign countries. Nearly 200,000 
young  families  are  touched  each  year  through  1,200  family-serving  or  child-

serving organizations and curriculum partners.

“As we celebrate our 35th anniversary of helping children and families thrive, Commerce 
continues to be a great partner to work with,” says Constance. “They are a valuable resource 

for us.” 

With the support of Commerce Bank’s full range of banking services, Parents as Teachers has grown from 
a local early childhood parenting program to an international nonprofit serving nearly 200,000 young 
families a year. Pictured: Constance Gully, Parents as Teachers president and chief executive officer. 

20

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTA better approach to  
funding senior living

Avanti Senior Living 
Houston, Texas

Most people don’t associate memory care and assisted living with boutique hotels. Avanti Senior Living is 
on a mission to change that. And Commerce is providing some of the financing needed to make it possible.

“In my first 20 years working in senior housing, very little changed,” explains Lori Alford, Avanti’s chief operating 
officer. “Color schemes may have been updated, but building design and service delivery methods remained 
largely the same.”

She and Tim Hekker, a 40-year senior housing industry veteran, founded Avanti in 2013 with a different idea 
in mind.  “We looked at who we were selling to, serving and employing,” says Lori. The audiences they saw 
were primarily female. 

Avanti’s  facility  design  and  programming  model  reflects  their  findings.  Well-lit  art  rooms,  wine  bars  and 
wellness centers in Avanti senior communities mirror modern living. Scrubs have been replaced with spa 
uniforms. Residents are equipped with iPads and other technologies that track healthcare needs and dining 
experiences.  

Given that residents are usually in their lower 80s when they move to an Avanti community and stay about 12 
months, on average, Avanti’s financing needs are different, too.

“It helps to work with a bank that understands how to value and underwrite our business, 
and that will work with us,” she adds. That’s one reason Avanti has twice looked 
to Commerce for construction financing totaling $29 million. 

One  loan  was  for  a  90-unit  assisted  living  and  memory  care 
community  that  opened  in  Covington,  Louisiana  in  the 
summer of 2018. The other is for a similar 94-unit project 
currently  under  construction  in  Peoria,  Arizona  that, 
when  completed,  will  bring  the  total  number  of 
Avanti communities to seven.

“Most  banks  will  explain  what  they  do,  and 
you must fit within that box,” explains Lori. 
“That’s  not  how  Commerce  operates. 
They  are  collaborative.  They  ask  what 
we’re  looking  for  and  then  figure  out 
how to make it work. “  

“One  of  the  things  we  appreciate 
most about Commerce is the bank’s 
consistency,” she adds.  “Nothing is 
complicated.  They make everything 
easy  for  us.  We  feel  like  we’re  all 
working toward the same goal.” 

With financing from Commerce Bank, Avanti 
Senior Living is expanding its network of 
contemporary  assisted living and memory care 
communities. From left, Avanti employees Lori 
Alford, chief operating officer; and Tim Hekker, 
chief executive officer. 

21

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTA better life for all.
Challenge Accepted.®

Nowhere are the words “Challenge Accepted.®” truer than in the communities we serve. Company-wide, our team members are 
actively involved as volunteers, board members and donors helping to move our communities forward. From financial literacy to 
youth empowerment, we are passionate about a wide range of causes, but we are dedicated to the same thing: improving quality 
of life for others throughout our markets.

Commerce in the Community

Team members throughout the organization dedicate their time to and raise funds for a variety of causes.

Clockwise from top left: Commerce team 
members participate in St. Louis Pridefest.

Clayton Mail Room team members shred 
paper to donate to the Animal Protective 
Association.

Commerce team member volunteers for 
the Salvation Army in Tulsa, OK.

Kansas City Operations team members 
volunteer at Harvesters, a regional food bank.

Springfield team members volunteer at 
Nuevo Pacto’s celebration of Hispanic 
Heritage Month.

Financial Literacy

in  programs 

Commerce  participates 
throughout  our 
communities that support financial literacy efforts and ensure 
all consumers have the knowledge and resources needed to 
make informed financial decisions. Through organizations like 
Junior  Achievement  and  programs  like  Money  Smart  Week, 
Commerce is able to impart our expertise in this area and help 
our communities thrive.

Right: Commerce team members volunteer for the Junior Achievement program at Flynn 
Park Elementary in the University City School District.

22

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTCommunity Reinvestment

The  Community  Reinvestment  Act  (CRA)  requires  banks  to 
help  meet  the  credit  needs  of  the  communities  in  which 
they  operate.  To  us,  CRA  is  more  than  a  regulation  –  it  is  a 
commitment. We lead programs to foster financial literacy in 
schools,  sponsor  housing  grant  proposals  for  nonprofits  and 
invest  funds  and  time  to  support  organizations  dedicated  to 
fair housing. As a result, we have maintained an Outstanding 
Rating from the Federal Reserve Bank of Kansas City for more 
than 20 years.

Left: In partnership with 20/20 Leadership, an organization helping urban core, 
lower-income teens prepare for college with career exploration and academic 
preparedness, Commerce hosts “Passport to Prosperity.” Commerce team members 
provide résumé reviews, conduct mock job interviews and give presentations to 
attendees on the many different jobs available in a financial institution.

United Way Campaigns

In  our  markets,  we  are  actively  involved  with  United  Way 
campaigns.  Team  members 
launch  donation 
campaigns  and  rally  engagement  with  kick-off  events, 
fundraisers  and  volunteer  days.  A  number  of  
creative 
leaders  at  Commerce  also  participate  on  United  Way  
boards and committees.

regularly 

Left: Commerce team members participate in the United Way of the Ozarks Day of Caring.

Board Membership

Leaders at Commerce Bank help nonprofits move their missions forward by serving as board members. Commerce 
representatives support a variety of causes, but their service is concentrated in the following areas:

EDUCATION

COMMUNITY 
DEVELOPMENT  
& HOUSING

ECONOMIC 
DEVELOPMENT

CHILD & FAMILY 
SUPPORT

HEALTHCARE

ENVIRONMENTAL
SUSTAINABILITY

ARTS & CULTURE

Commerce team member Amy Pieper, center, presents an award on behalf of Support KC 
to Metropolitan Organization to Counter Sexual Assault (MOCSA). Pieper chaired the 
Excellence in Nonprofit Leadership event and serves on the board for Support KC, an 
organization committed to providing nonprofit organizations with business and 
development expertise, empowering them to focus on their missions.

Commerce team member and Gateway Center for Giving board member Jenny Hoelzer, 
far right, hosts a “Lunch with Leaders” event, a unique professional development 
program aimed at fostering the next generation of philanthropic sector leaders.

23

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTJessica Mills, like all personal bankers in Commerce branches, is cross-trained 
to handle all customer requests, not simply teller or new account tasks.

2424

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTCommunity Advisors

In  each  of  our  markets,  our  Community  Advisors  help  us  understand  the  unique  needs  and  challenges  of  our  customers  and 
communities. They are business owners, educators, professionals and civic leaders who take on the challenges of their organizations 
and communities every day. We’re continually impressed by their hard work and grateful to them for sharing their valuable insights. 
It is because of our Community Advisors that we’re able to say “Challenge Accepted.®” in each of our markets.

Missouri 
CAPE GIRARDEAU

Tim Coad
Coad Chevrolet and Coad Toyota

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Mike Kasten
Beef Alliance

Adam Kidd
Kidd’s Gas & Convenience Store

Frank Kinder
Red Letter Communications, Inc.

Steve Sowers 
Commerce Bank 

Susan Layton Tomlin
Layton & Southard, LLC

Allen Toole
Schaefer’s Electrical Enclosures

Ben Traxel
Dille & Traxel

Timothy D. Woodard
Commerce Bank

CENTRAL MISSOURI

Dan Atwill
Boone County Commission

Dr. Holly Bondurant
Tiger Pediatrics

Brent Bradshaw
Orscheln Management Co.

Philip Burger
Burgers’ Smokehouse

Brad Clay
Commerce Bank

Sarah Dubbert
Commerce Bank

Mark Fenner
MFA Oil

Joe Hartman
Retired,  
Commerce Bank

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

Ron Hopkins
Commerce Bank

George M. Huffman
Pearl Motor Company

Lyle Johnson
Commerce Bank

Jack W. Knipp
Knipp Enterprises

Rick Kruse
Retired,  
Boone National Savings & Loan Assoc.

Dr. Mike Lutz
Mike Lutz, DDS

Dr. Clifford J. Miller
Green Hills Veterinary Clinic

Robby Miller
Mexico Heating Company

Todd Norton
Commerce Bank

Mike Petrie
Commerce Bancshares, Inc.

Robert K. Pugh
Retired,  
MBS Textbook Exchange

Jim Rolls
Retired,  
Associated Electric Cooperative

Steve Sowers
Commerce Bank

Mel Toellner
Gold Crest Distributing & Songbird Station

David Townsend
Agents National Title Insurance Company

Andy Waters
AW Holdings, LLC

Larry Webber
Webber Pharmacy

Robin Wenneker
CPW Partnership

Dave Whelan
Commerce Bank

Dr. John S. Williams
Retired,  
Horton Animal Hospital

HANNIBAL

C. Todd Ahrens
Hannibal Regional Healthcare System

David M. Bleigh
Bleigh Construction Company, 
Bleigh Ready Mix Company

Jim Humphreys
Luck, Humphreys and Associates, CPA, PC

Darin D. Redd
Commerce Bank

Mike Scholes
Reliable Termite & Pest Control, Inc.

Steve Sowers 
Commerce Bank

HARRISONVILLE

Aaron Aurand
Crouch, Spangler & Douglas

Connie Aversman
Commerce Bank

Larry Dobson
Real Estate Investments

Mark Hense
iFIL USA, LLC

Scott Milner
Max Ford

Brent Probasco
Cass Regional Medical Center, Inc.

Aaron Rains
Commerce Bank

Laurence Smith
ReeceNichols Smith Realty

Dr. Larry Snider
Retired,  
Insight Eyecare Specialties

Timothy Soulis
Gaslight Properties

KANSAS CITY

Kevin G. Barth
Commerce Bancshares, Inc. 
Commerce Bank

Clay C. Blair, III
Clay Blair Services Corp.

Timothy S. Dunn
J.E. Dunn Construction Co., Inc.

Jon Ellis
Paradise Park, Inc.

Stephen Gound
Labconco Corp.

Jonathan M. Kemper
Commerce Bancshares, Inc. 
Commerce Bank

David Kiersznowski
DEMDACO

Michael McCoy
Intercontinental Engineering- 
Manufacturing Corporation

Stephen G. Mos
Central States Beverage Company

Edward J. Reardon, II
Commerce Bank

Ora H. Reynolds
Hunt Midwest Enterprises, Inc.

Dr. Nelson R. Sabates
Sabates Eye Centers

Charles S. Sosland
Sosland Publishing Company

Thomas R. Willard
Commerce Trust Company 
Tower Properties

POPLAR BLUFF

Edward L. Baker
Edward L. Baker Enterprises

John A. Clark
Attorney at Law

Larry Greenwall
Greenwall Vending Co.

Charles R. Hampton, Jr.
Charles R. Hampton & Son Construction Co.

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Steve Sowers 
Commerce Bank 

Gregory West
Mills Iron & Supply

Timothy Woodard
Commerce Bank

ST. JOSEPH

Mark Barkman
Commerce Trust Company

Brett Carolus
Hillyard, Inc.

James H. Counts
Morton, Reed, Counts & Briggs, LLC

David Cripe
Commerce Bank

Pat Dillon
Mosaic Life Care

Corky Marquart
Commerce Bank

Todd Meierhoffer
Meierhoffer Funeral Home & Crematory

Dr. Scott Murphy
Murphy-Watson-Burr Eye Center

Mike Petrie
Commerce Bancshares, Inc.

Edward J. Reardon, II
Commerce Bank

Matt Robertson
CliftonLarsonAllen LLP

Amy Ryan
Commerce Bank

Judy Sabbert
Retired, 
Heartland Foundation

Bill Severn
NPG, Inc.

Heidi Walker
CBIZ Insurance Services

Julie Walker
Commerce Trust Company

ST. LOUIS METRO

Blackford F. Brauer
Hunter Engineering Co.

Kyle Chapman
BW Forsyth Partners

Charles L. Drury, Jr.
Drury Hotels

Frederick D. Forshaw
Forshaw of St. Louis

James G. Forsyth, III
Moto, Inc.

David S. Grossman
Grossman Iron & Steel

25

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTTom Harmon
Commerce Bank

Juanita Hinshaw 
H & H Advisors

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

Donald A. Jubel
Spartan Light Metal Products

David W. Kemper
Commerce Bancshares, Inc.

John W. Kemper
Commerce Bancshares, Inc. 
Commerce Bank

Alois J. Koller, III
Koller Enterprises, Inc.

Kristopher G. Kosup
Buckeye International, Inc.

James B. Morgan
Subsurface Constructors, Inc.

Victor L. Richey, Jr.
ESCO Technologies, Inc.

Steven F. Schankman
Contemporary Productions, LLC

James E. Schiele
St. Louis Screw & Bolt Co.

Paul J. Shaughnessy
BSI Constructors, Inc.

Thomas H. Stillman
Summit Distributing

Christine Taylor
Enterprise Holdings, Inc.

Andrew Thome
J.W. Terrill

Gregory Twardowski
Whelan Security Co.

Kelvin R. Westbrook
KRW Advisors, LLC

ST. LOUIS METRO EAST

Hamilton Callison
Breakthru Beverage

Harlan Ferry
Retired, 
Commerce Bank

Matthew Gomric
Commerce Bank

Jared Katt
Chelar Tool & Die, Inc.

Thomas Lippert
Liese Lumber Company, Inc.

Robert McClellan
Retired, 
Hortica

James Rauckman
Rauckman High Voltage Sales, LLC

Dr. James T. Rosborg
McKendree University

Jack Schmitt
Jack Schmitt Family of Dealerships

Kurt Schroeder
Greensfelder, Hemker & Gale, PC

Joe Wiley
Quest Management Consultants

Dr. Charles J. Willey
Innovare Health Advocates 

ST. LOUIS BUSINESS BANKING

Richard K. Brunk
Attorney at Law

James N. Foster
McMahon Berger

J.L. (Juggie) Hinduja
Sinclair Industries, Inc. 

Greg Kendall
Commerce Bank

Myron J. Klevens
Organizational Development Strategies 

Stuart Krawll
Beam of St. Louis, Inc.

Patrick N. Lawlor
Lawlor Corporation

Scott Lively
CliftonLarsonAllen LLP

Stephen Mattis

Allied Industrial Equipment Corporation 

Lisa D. McLaughlin 
Reilly & McLaughlin

McGraw Milhaven
KTRS

Sue Prapaisilp
Global Foods Market

Dennis Scharf
Scharf Tax Services

ST. CHARLES COUNTY NORTH

Kevin Bray
Commerce Bank

Susan Kalist
Commerce Bank

Greg Kendall
Commerce Bank

Peter J. Mihelich, Jr.
Goellner Promotions

Duane A. Mueller
Cissell Mueller Construction Company

Howard A. Nimmons, cpa, cfp 
Nimmons Wealth Management

Tarlton J. Pitman
Pitman Funeral Home, Inc.

Lisle J. Wescott
SSM Health – St. Joseph Hospital

William J. Zollmann, III
Attorney at Law

Don Zykan
Zykan Properties

SPRINGFIELD

Brent Baldwin
Commerce Bank

Roger Campbell, Jr.
Campbell Ford

Brian Esther
Commerce Bank

James P. Ferguson
Heart of America Beverage Co.

Charles R. Greene
Husch Blackwell, LLP

Bunch Greenwade
Rancher

Robert A. Hammerschmidt, Jr.
Commerce Bank

Dr. Hal L. Higdon
Ozarks Technical Community College

Gregg E. Hollabaugh
Commerce Bancshares, Inc. 

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

Craig Lehman
Shelter Insurance Agency

Michael Meek
Investments

Alvin D. Meeker
Retired,  
Commerce Bank

James F. Moore
Retired, 
American Products

Robert Moreland
Commerce Bank

David Murray
R.B. Murray Company

Douglas D. Neff
Commerce Bank

Keith Noble
Commerce Bank

Richard Ollis
Ollis/Akers/Arney Insurance &  
Business Advisors

Mike Petrie
Commerce Bancshares, Inc.

Doug Russell
The Durham Company

Rusty Shadel
Shadel’s Colonial Chapel

Dr. C. Pat Taylor
Southwest Baptist University

David Waugh
Independent Stave Company

MOKAN 

Donald Cupps
Ellis Cupps & Cole

Harvey R. Dean
Pitsco, Inc.

Joe Dellasega
U.S. Awards

Adam Endicott
Unique Metal Fabrication, Inc.

Jay Hatfield
Jay Hatfield Chevrolet

Phil Hutchens
Hutchens Construction

Jerrod Hogan
Anderson Engineering

Wesley C. Houser
Retired, 
Commerce Bank

David C. Humphreys
TAMKO Building Products, Inc.

Don Kirk
H & K Camper Sales, Inc.

Barbara J. Majzoub
Yorktown Properties

Douglas E. Neff
Commerce Bank

Eric Schnelle
S & H Farm Supply, Inc.

Steve W. Sloan
Midwest Minerals, Inc.

Brian Sutton
Commerce Bank

Clive Veri, Jr.
Commerce Bank

Jerry Watley
Able 2 Products Company, Inc.

Wendell L. Wilkinson
Retired,  
Commerce Bank

Kansas

BUTLER COUNTY (EL DORADO)

Vince Haines
Gravity :: Works Architecture

Ryan T. Murry
ICI

Marilyn B. Pauly
Commerce Bank

Jeremy Sundgren
Sundgren Realty, Inc.

Mark Utech
Commerce Bank

GARDEN CITY

Monte Cook
Commerce Bank

Richard Harp
Commerce Bank

Gerald Miller
Commerce Bank

Mike Petrie
Commerce Bancshares, Inc.

Lee Reeve
Reeve Cattle Company

Patrick Rooney
Rooney Farms

Tamara Roth
Brungardt Hower Ward Elliott & Pfeifer, LC

Pat Sullivan
Retired,  
Sullivan Analytical Service, Inc.

HAYS

D.G. Bickle, Jr.
Warehouse, Inc.

Monte Cook
Commerce Bank

Brian Dewitt
Adams, Brown, Beran & Ball, CPAs

Stuart Lowry
Sunflower Electric Power Corporation

Deron O’Connor
Commerce Bank

Marty Patterson
Rome Corporation 

Mike Petrie
Commerce Bancshares, Inc.

Kevin Royer
Midland Marketing Coop

LAWRENCE

Michele Hammann
SS&C Solutions, Inc.

Mark Heider
Commerce Bank

Russ Johnson
Lawrence Memorial Hospital

Eugene W. Meyer
Retired, 
Lawrence Memorial Hospital

26

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORT 
 
 
Allison Vance Moore
Colliers International

Martin W. Moore
Advanco, Inc.

Kevin J. O’Malley
O’Malley Beverage of Kansas, Inc.

Edward J. Reardon, II
Commerce Bank

Dan C. Simons
The World Company

Michael Treanor
TreanorHL

LEAVENWORTH

J. Sanford Bushman
DeMaranville & Associate, CPAs, LLC

Norman B. Dawson
Retired,  
Commerce Bancshares, Inc.

Sherry DeMaranville
DeMaranville & Associate, CPAs, LLC

Mark Denney
J.F. Denney Plumbing & Heating

Jeremy Greenamyre
Greenamyre Rentals

Chris Klimek
Central Bag, Co.

Lawrence W. O’Donnell, Jr.
Lawrence W. O’Donnell, Jr., CPA Chartered

Bill Petrie
Commerce Bank

Edward J. Reardon, II
Commerce Bank

Robert D. Schmitt, II
Mama Mia’s, Inc.

Kurt Seelbach
Armed Forces Insurance Exchange

MANHATTAN

Mark Bachamp
Olsson Associates

Monte Cook
Commerce Bank 

Shawn Drew
Commerce Bank

Tom Giller
Manhattan Catholic Schools

Neal Helmick
Griffith Lumber Co.

Dr. David Pauls
Surgical Associates

Mike Petrie
Commerce Bancshares, Inc.

WICHITA
Michael E. Bukaty
Retired, 
Latshaw Enterprises, Inc.

Ray L. Connell
Connell & Connell

Monte A. Cook
Commerce Bank

Thomas E. Dondlinger
Dondlinger Construction

Craig Duerksen
Commerce Bank

Ronald W. Holt
Retired, 
Sedgwick County

Eric Ireland
Commerce Bank

Paul D. Jackson
Vantage Point Properties, Inc.

Brett Mattison
Decker & Mattison Co., Inc.

Derek L. Park
Law Office of Derek Park, LLC

Marilyn B. Pauly
Commerce Bank

Mike Petrie
Commerce Bancshares, Inc.

Barry L. Schwan
House of Schwan, Inc.

Thomas D. White
White & Ellis Drilling, Inc.

Illinois
BLOOMINGTON-NORMAL

Al Bowman
Retired,  
Illinois State University 

Brent A. Eichelberger
Commerce Bank

Ron Greene
Afni, Inc.

Jared Hall
Visionary Eye Partners

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

Colleen Kannaday
Advocate BroMenn Medical Center

Parker Kemp
Kemp Farms, Inc.

William Phillips
Commerce Bank

Aaron Quick
Farnsworth Group, Inc.

Jay Reece
Mueller, Reece & Hinch, LLC

Alan Sender
Retired,  
Chestnut Health Systems

CHAMPAIGN-URBANA

Mark Arends
Arends Hogan Walker, LLC 

Matt Deering
Meyer Capel

Brian Egeberg
Commerce Bank

Brent A. Eichelberger
Commerce Bank

Donna Greene
University of Illinois

Tim Harrington
Devonshire Group

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Kim Martin
Martin, Hood, Friese & Associates, LLC

Roger Rhodes
Retired, 
Horizon Hobby, Inc.

PEORIA

Bruce L. Alkire
Coldwell Banker Commercial 
Devonshire Realty

David W. Altorfer
United Facilities, Inc.

Royal J. Coulter
Coulter Companies, Inc. 

Peter T. Coyle
Arthur J. Gallagher & Co. 
Dr. Michael A. Cruz

OSF Healthcare Systems

Brent A. Eichelberger
Commerce Bank

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

Dr. James W. Maxey
OSF Orthopedics

Richard D. Moore
Caterpillar, Inc.

Jonathan Williams
Commerce Bank

Janet M. Wright
Central Illinois Business Publishers, Inc.

Oklahoma
OKLAHOMA CITY

Gary Bridwell
Orange Power Group

Steve Brown
Red Rock Distributing Co.

Jim Cleaver
Midsouth Financial Company

Clay Cockrill
Manhattan Construction Company

Sherry Dale
The Mettise Group

Mark Fischer
Fischer Investments

Zane Fleming
Eagle Drilling Fluids

Mike McDonald
Triad Energy

Vince Orza
Retired 
Family Broadcasting Corporation

Kathy Potts
Rees Associates, Inc.

Reeder Ratliff
Mason Harrison Ratliff Enterprises

Kelly Sachs
Commerce Bank

Joe Warren
Cimarron Production

TULSA

Jack Allen
HUB International Limited

Stephanie Cameron
AAON, Inc.

R. Scott Case
Case & Associates, Inc.

Gary R. Christopher
Christopher Energy 

Wade Edmundson
Commerce Bank

Dr. John R. Frame
Breast Health Specialists of Oklahoma

Gip Gibson
Commerce Bank

Kent J. Harrell
Harrell Energy

Ed Keller
Titan Properties

Teresa L. Knox
Community HigherEd

Ken Lackey
The NORDAM Group, Inc. 

Dr. George Mauerman
Eastern Oklahoma Orthopedic Center

Tom E. Maxwell
Retired 
Flintco, LLC

Sanjay Meshri
Advanced Research Chemicals, Inc.

John Neas
Neas Investments

Shannon O’Doherty
Commerce Bank

John Peters
Adwon Properties 

Tracy A. Poole
McAfee Taft

John D. Williams
John Williams Company

Daryl Woodard
SageNet

Colorado
DENVER

Robert L. Cohen
The IMA Financial Group, Inc.

Joseph Freund, Jr.
Running Creek Ranch

R. Allan Fries
i2 Construction, LLP

Darren Lemkau
Commerce Bank

James C. Lewien
Retired, 
Commerce Bank

Randall H. Lortscher, M.D.
Rocky Mountain Gamma Knife Center, LLC

Alek Orloff
Alpine Waste & Recycling

David Schunk
Volunteers of America, Colorado Branch

Olivia Thompson
Retired, 
AlloSource

Jason Zickerman
The Alternative Board

27

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTOfficers

Directors

28

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORTDavid W. KemperExecutive Chairman John W. Kemper President and Chief Executive OfficerCharles G. Kim Chief Financial Officer  and Executive Vice PresidentKevin G. Barth Executive Vice PresidentDaniel D. Callahan Chief Credit Officer  and Executive Vice PresidentSara E. Foster Executive Vice PresidentJohn K. Handy Executive Vice PresidentRobert S. HolmesExecutive Vice PresidentJeffrey M. Burik Senior Vice PresidentPatricia R. Kellerhals Senior Vice PresidentDouglas D. Neff Senior Vice PresidentPaula S. Petersen Senior Vice PresidentDavid L. RollerSenior Vice PresidentThomas J. Noack Senior Vice President,  Secretary and General CounselB. Lynn Tankesley Chief Risk Officer  and Senior Vice President Jeffery D. AberdeenControllerAaron C. Meinert AuditorTerry D. Bassham*Chief Executive Officer  and President,  Evergy, Inc.John R. Capps* Vice President,  Weiss ToyotaKaren L. Daniel* Retired, Chief Financial Officer  and Executive Director, Black & VeatchEarl H. Devanny, III Chief Executive Officer, Tract Manager W. Thomas Grant, II President,  SelectQuote Senior  Insurance ServicesDavid W. KemperExecutive Chairman  Commerce Bancshares, Inc.John W. Kemper President and  Chief Executive Officer, Commerce Bancshares, Inc.Jonathan M. Kemper Chairman Emeritus, Commerce Bank, Kansas City RegionBenjamin F. Rassieur, III*President,  Paulo Products CompanyTodd R. Schnuck* Chairman of the Board and Chief Executive Officer, Schnuck Markets, Inc.Andrew C. Taylor Executive Chairman,  Enterprise Holdings, Inc.Kimberly G. Walker*Retired,  Chief Investment Officer Washington University  in St. Louis*Audit and Risk Committee  MembersUNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-K

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE
SECURITIES EXCHANGE ACT OF 1934

For the Fiscal Year Ended December 31, 2018 — Commission File No. 0-2989

COMMERCE BANCSHARES, INC.
(Exact name of registrant as specified in its charter)

Missouri
(State of Incorporation)
1000 Walnut,
Kansas City, MO
(Address of principal executive offices)
(816) 234-2000
(Registrant’s telephone number, including area code)

43-0889454
(IRS Employer Identification No.)

64106
(Zip Code)

Securities registered pursuant to Section 12(b) of the Act:

Title of class

$5 Par Value Common Stock

Depositary Shares, each representing a 1/1000th interest in a share of
6.0% Series B Non-Cumulative Perpetual Preferred Stock

Name of exchange on which registered

NASDAQ Global Select Market

NASDAQ Global Select Market

Securities registered pursuant to Section 12(g) of the Act:

NONE

Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes  

 No 

Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act.  Yes  

 No 

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during 
the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for 
the past 90 days.  Yes  

 No 

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted and posted pursuant to Rule 405 
of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such 
files). Yes 

  No 

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained herein, and will not 
be contained, to the best of Registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any 
amendment to this Form 10-K. 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging 
growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 
of the Exchange Act. (Check one):

Large accelerated filer 

Accelerated filer 

Non-accelerated filer  

Smaller reporting company  

Emerging growth company  

 (Do not check if a smaller
reporting company)

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or 
revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. 

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes  

No 

As of June 30, 2018, the aggregate market value of the voting stock held by non-affiliates of the Registrant was approximately $6,364,000,000.

As of February 14, 2019, there were 110,901,627 shares of Registrant’s $5 Par Value Common Stock outstanding.

DOCUMENTS INCORPORATED BY REFERENCE
Portions of the Registrant’s definitive proxy statement for its 2019 annual meeting of shareholders, which will be filed within 120 days of December 31, 2018, 
are incorporated by reference into Part III of this Report.

Commerce Bancshares, Inc.

Form 10-K

INDEX

PART I

Item 1.

Business

Item 1a.

Risk Factors

Item 1b.

Unresolved Staff Comments

Item 2.

Properties

Item 3.

Legal Proceedings

Item 4.

Mine Safety Disclosures

PART II

Item 5.

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer 
Purchases of Equity Securities

Item 6.

Selected Financial Data

Item 7.

Management’s  Discussion  and Analysis  of  Financial  Condition  and  Results  of 
Operations

Item 7a.

Quantitative and Qualitative Disclosures about Market Risk

Item 8.

Financial Statements and Supplementary Data

Item 9.

Changes  in  and  Disagreements  with Accountants  on Accounting  and  Financial 
Disclosure

Item 9a.

Controls and Procedures

Item 9b.

Other Information

PART III

Item 10.

Directors, Executive Officers and Corporate Governance

Item 11.

Executive Compensation

Item 12.

Security Ownership of Certain Beneficial Owners and Management and Related 
Stockholder Matters

Item 13.

Certain Relationships and Related Transactions, and Director Independence

Item 14.

Principal Accounting Fees and Services

PART IV

Item 15.

Exhibits and Financial Statement Schedules

Item 16.

Form 10-K Summary

Signatures

Page

3

8

12

13

13

13

15

16

16

59

59

125

125

127

127

127

127

127

127

128

129

130

2

Item 1.  BUSINESS

General

PART I

Commerce Bancshares, Inc., a bank holding company as defined in the Bank Holding Company Act of 1956, as amended, was 
incorporated under the laws of Missouri on August 4, 1966. Through a second tier wholly-owned bank holding company, it owns 
all the outstanding capital stock of Commerce Bank (the “Bank”), which is headquartered in Missouri.  The Bank engages in 
general banking business, providing a broad range of retail, mortgage banking, corporate, investment, trust, and asset management 
products and services to individuals and businesses. Commerce Bancshares, Inc. also owns, directly or through the Bank, various 
non-banking subsidiaries. Their activities include private equity investment, securities brokerage, insurance agency, and leasing 
activities.  A list of Commerce Bancshares, Inc.'s subsidiaries is included as Exhibit 21.

Commerce Bancshares, Inc. and its subsidiaries (collectively, the "Company") is one of the nation’s top 50 bank holding 
companies, based on asset size. At December 31, 2018, the Company had consolidated assets of $25.5 billion, loans of $14.1 
billion, deposits of $20.3 billion, and equity of $2.9 billion.  The Company’s operations are consolidated for purposes of preparing 
the Company’s consolidated financial statements.  The Company's principal markets, which are served by 169 branch facilities, 
are located throughout Missouri, Kansas, and central Illinois, as well as Tulsa and Oklahoma City, Oklahoma and Denver, Colorado. 
Its two largest markets are St. Louis and Kansas City, which serve as central hubs for the Company.  The Company also has offices 
supporting its commercial customers in Dallas, Houston, Cincinnati, Nashville, Des Moines, Indianapolis, and Grand Rapids, and 
operates a payments business with sales representatives covering the continental United States of America (“U.S.”).

The  Company’s  goal  is  to  be  the  preferred  provider  of  financial  services  in  its  communities,  based  on  strong  customer 
relationships built through providing top quality service with a strong risk management culture, and employing a strong balance 
sheet with industry-leading capital levels.  The Company operates under a super-community banking format which incorporates 
large bank product offerings coupled with deep local market knowledge, augmented by experienced, centralized support in select, 
critical areas.  The Company’s focus on local markets is supported by an experienced team of bankers assigned to each market 
coupled  with  industry  specialists.  The  Company  also  uses  regional  advisory  boards,  comprised  of  local  business  persons, 
professionals and other community representatives, who assist the Company in responding to local banking needs. In addition to 
this local market, community-based focus, the Company offers sophisticated financial products usually only available at much 
larger financial institutions.

The markets the Bank serves, being mainly located in the lower Midwest, provide natural sites for production and distribution 
facilities and serve as transportation hubs. The economy has been well-diversified in these markets with many major industries 
represented, including telecommunications, automobile, technology, financial services, aircraft and general manufacturing, health 
care,  numerous  service  industries,  and  food  and  agricultural  production.  The  real  estate  lending  operations  of  the  Bank  are 
predominantly centered in its lower Midwestern markets.  Historically, these markets have tended to be less volatile than in other 
parts of the country.  Management believes the diversity and nature of the Bank’s markets has a mitigating effect on real estate 
loan losses in these markets.

From time to time, the Company evaluates the potential acquisition of various financial institutions. In addition, the Company 
regularly considers the purchase and disposition of real estate assets and branch locations as situations dictate. The Company seeks 
merger or acquisition partners that are culturally similar, have experienced management and either possess significant market 
presence or have potential for improved profitability through financial management, economies of scale and expanded services. 
The Company has not completed any bank acquisitions since 2013.

Employees

The Company employed 4,570 persons on a full-time basis and 299 persons on a part-time basis at December 31, 2018. The 
Company provides a comprehensive array of flexible benefit programs to its employees with a focus on financial and physical 
wellness. The Company's financial benefits package includes a company-matching 401(k) savings plan, a 529 college savings 
plan, and educational and adoption assistance programs. The Company's physical wellness package includes health, dental, vision, 
life and various other insurances, as well as a wellness program that incentivizes employees to live a healthy and balanced lifestyle. 
The Company has developed several training and development programs designed to challenge and develop the management and 
leadership skills of employees, promote collaboration amongst various internal departments and geographic locations, and share 
best-practices to meet the needs of customers and communities.  The Company has also developed numerous training courses 
targeted to develop interpersonal and technical skills, as well as, to provide training on new banking regulations. None of the 
Company's employees are represented by collective bargaining agreements.

3

Competition

The Company operates in the highly competitive environment of financial services.  The Company regularly faces competition 
from banks, savings and loan associations, credit unions, brokerage companies, mortgage companies, insurance companies, trust 
companies, credit card companies, private equity firms, leasing companies, securities brokers and dealers, financial technology 
companies, e-commerce companies, mutual fund companies, and other companies providing financial services. Some of these 
competitors  are  not  subject  to  the  same  regulatory  restrictions  as  domestic  banks  and  bank  holding  companies.    Some  other 
competitors are significantly larger than the Company, and therefore have greater economies of scale, greater financial resources, 
higher lending limits, and may offer products and services that the Company does not provide. The Company competes by providing 
a broad offering of products and services to support the needs of customers, matched with a strong commitment to customer 
service. The Company also competes based on quality, innovation, convenience of locations, reputation, industry knowledge, and 
price. In its two largest markets, the Company has approximately 13% of the deposit market share in Kansas City and approximately 
9% of the deposit market share in St. Louis.  

Operating Segments

The Company is managed in three operating segments: Commercial, Consumer, and Wealth. The Commercial segment provides 
a full array of corporate lending, merchant and commercial bank card products, leasing, and international services, as well as 
business and government deposit, investment, and cash management services.  The Consumer segment includes the retail branch 
network, consumer installment lending, personal mortgage banking, and consumer debit and credit bank card activities. The Wealth 
segment provides traditional trust and estate planning services, brokerage services, and advisory and discretionary investment 
portfolio management services to both personal and institutional corporate customers.  In 2018, the Commercial, Consumer and 
Wealth segments contributed 57%, 21% and 22% of total segment pre-tax income, respectively. Additional information relating 
to operating segments can be found on pages 48 and 95.

Government Policies

The Company's operations are affected by federal and state legislative changes, by the United States government, and by 
policies of various regulatory authorities, including those of the numerous states in which they operate.  These include, for example, 
the statutory minimum legal lending rates, domestic monetary policies of the Board of Governors of the Federal Reserve System, 
United States fiscal policy, international currency regulations and monetary policies, the U.S. Patriot Act, and capital adequacy 
and liquidity constraints imposed by federal and state bank regulatory agencies.

Supervision and Regulation

The following information summarizes existing laws and regulations that materially affect the Company's operations.  It does 
not discuss all provisions of these laws and regulations, and it does not include all laws and regulations that affect the Company 
presently or may affect the Company in the future.

General

The Company, as a bank holding company, is primarily regulated by the Board of Governors of the Federal Reserve System 
under the Bank Holding Company Act of 1956, as amended (BHC Act). Under the BHC Act, the Federal Reserve Board’s prior 
approval is required in any case in which the Company proposes to acquire all or substantially all the assets of any bank, acquire 
direct or indirect ownership or control of more than 5% of the voting shares of any bank, or merge or consolidate with any other 
bank  holding  company. With  certain  exceptions,  the  BHC Act  also  prohibits  the  Company  from  acquiring  direct  or  indirect 
ownership or control of more than 5% of any class of voting shares of any non-banking company. Under the BHC Act, the Company 
may not engage in any business other than managing and controlling banks or furnishing certain specified services to subsidiaries, 
and may not acquire voting control of non-banking companies unless the Federal Reserve Board determines such businesses and 
services to be closely related to banking.  When reviewing bank acquisition applications for approval, the Federal Reserve Board 
considers, among other things, the Bank’s record in meeting the credit needs of the communities it serves in accordance with the 
Community Reinvestment Act of 1977, as amended (CRA). Under the terms of the CRA, banks have a continuing obligation, 
consistent with safe and sound operation, to help meet the credit needs of their communities, including providing credit to individuals 
residing in low- and moderate-income areas.  The Bank has a current CRA rating of “outstanding.”

The Company is required to file various reports and additional information with the Federal Reserve Board. The Federal 
Reserve Board regularly performs examinations of the Company. The Bank is a state-chartered Federal Reserve member bank 
and is subject to regulation, supervision and examination by the Federal Reserve Bank of Kansas City and the Missouri Division 
of Finance. The Bank is also subject to regulation by the Federal Deposit Insurance Corporation (FDIC). In addition, there are 
numerous other federal and state laws and regulations which control the activities of the Company, including requirements and 
limitations relating to capital and reserve requirements, permissible investments and lines of business, transactions with affiliates, 
loan limits, mergers and acquisitions, issuance of securities, dividend payments, and extensions of credit. The Bank is subject to 
4

federal and state consumer protection laws, including laws designed to protect customers and promote fair lending. These laws 
include the Equal Credit Opportunity Act, the Fair Credit Reporting Act, the Truth in Lending Act, the Home Mortgage Disclosure 
Act, the Real Estate Settlement Procedures Act, and their respective state law counterparts.  If the Company fails to comply with 
these or other applicable laws and regulations, it may be subject to civil monetary penalties, imposition of cease and desist orders 
or other written directives, removal of management and, in certain circumstances, criminal penalties. This regulatory framework 
is intended primarily for the protection of depositors and the preservation of the federal deposit insurance funds. Statutory and 
regulatory controls increase a bank holding company’s cost of doing business and limit the options of its management to employ 
assets and maximize income.

In addition to its regulatory powers, the Federal Reserve Bank affects the conditions under which the Company operates by 
its influence over the national supply of bank credit. The Federal Reserve Board employs open market operations in U.S. government 
securities and oversees changes in the discount rate on bank borrowings, changes in the federal funds rate on overnight inter-bank 
borrowings, and changes in reserve requirements on bank deposits in implementing its monetary policy objectives. These methods 
are used in varying combinations to influence the overall level of the interest rates charged on loans and paid for deposits, the 
price of the dollar in foreign exchange markets, and the level of inflation. The monetary policies of the Federal Reserve have a 
significant effect on the operating results of financial institutions, most notably on the interest rate environment. In view of changing 
conditions in the national economy and in the money markets, as well as the effect of credit policies of monetary and fiscal 
authorities, the Company makes no prediction as to possible future changes in interest rates, deposit levels or loan demand, or 
their effect on the financial statements of the Company.

The financial industry operates under laws and regulations that are under regular review by various agencies and legislatures 
and are subject to change. The Company currently operates as a bank holding company, as defined by the Gramm-Leach-Bliley 
Financial Modernization Act of 1999 (GLB Act), and the Bank qualifies as a financial subsidiary under the GLB Act, which allows 
it to engage in investment banking, insurance agency, brokerage, and underwriting activities that were not available to banks prior 
to the GLB Act.  The GLB Act also included privacy provisions that limit banks’ abilities to disclose non-public information about 
customers to non-affiliated entities.

The Company must also comply with the requirements of the Bank Secrecy Act (BSA).  The BSA is designed to help fight 
drug trafficking, money laundering, and other crimes.  Compliance is monitored by the Federal Reserve.  The BSA was enacted 
to prevent banks and other financial service providers from being used as intermediaries for, or to hide the transfer or deposit of 
money derived from, criminal activity.  Since its passage, the BSA has been amended several times.  These amendments include 
the Money Laundering Control Act of 1986 which made money laundering a criminal act, as well as the Money Laundering 
Suppression Act of 1994 which required regulators to develop enhanced examination procedures and increased examiner training 
to improve the identification of money laundering schemes in financial institutions.

The  USA  PATRIOT Act,  established  in  2001,  substantially  broadened  the  scope  of  U.S.  anti-money  laundering  laws  and 
regulations by imposing significant new compliance and due diligence obligations, creating new crimes and penalties and expanding 
the extra-territorial jurisdiction of the U.S.  The regulations impose obligations on financial institutions to maintain appropriate 
policies, procedures and controls to detect, prevent, and report money laundering and terrorist financing.  The regulations include 
significant penalties for non-compliance.

The Company is subject to regulation under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2011 (Dodd-
Frank Act).  Among its many provisions, the Dodd-Frank Act required stress-testing for certain financial services companies and 
established a new council of “systemic risk” regulators.  The Dodd Frank Act also established the Consumer Financial Protection 
Bureau (CFPB) which is authorized to supervise certain financial services companies and has responsibility to implement, examine 
for compliance with, and enforce “Federal consumer financial law.”  The Company is subject to examinations by the CFPB.  The 
Dodd-Frank Act, through Title VI, commonly known as the Volcker Rule, placed trading restrictions on financial institutions and 
separated investment banking, private equity and proprietary trading (hedge fund) sections of financial institutions from their 
consumer lending arms.    The Volcker Rule also restricts financial institutions from investing in and sponsoring certain types of 
investments.

In May 2018, the Economic Growth, Regulatory Relief, and Consumer Protection Act was signed into law which provides a 
number of limited amendments to the Dodd-Frank Act.  Notable provisions of the legislation include: an increase in the asset 
threshold from $50 billion to $250 billion, above which the Federal Reserve is required to apply enhanced prudential standards;  
an exemption from the Volker Rule for insured depository institutions with less than $10 billion in consolidated assets; modifications 
to the Liquidity Coverage and Supplementary Leverage ratios; and the elimination of Dodd-Frank company-run stress tests for 
banks and bank holding companies with less than $250 billion in assets.  While most of these provisions affect institutions larger 
than the Company, the Company is no longer required to prepare stress testing as specified by the Dodd-Frank Act.

5

Subsidiary Bank

Under Federal Reserve policy, the bank holding company, Commerce Bancshares, Inc. (the "Parent"), is expected to act as a 
source of financial strength to its bank subsidiary and to commit resources to support it in circumstances when it might not otherwise 
do so. In addition, loans by a bank holding company to any of its subsidiary banks are subordinate in right of payment to deposits 
and to certain other indebtedness of such subsidiary banks. In the event of a bank holding company’s bankruptcy, any commitment 
by the bank holding company to a federal bank regulatory agency to maintain the capital of a subsidiary bank will be assumed by 
the bankruptcy trustee and entitled to a priority of payment.

Deposit Insurance

Substantially all of the deposits held by the Bank are insured up to applicable limits (generally $250,000 per depositor for each 
account ownership category) by the Deposit Insurance Fund (DIF) of the FDIC and are subject to deposit insurance assessments 
to maintain the DIF. In 2011, the FDIC released a final rule to implement provisions of the Dodd-Frank Act that affect deposit 
insurance assessments. Among other things, the Dodd-Frank Act raised the minimum designated reserve ratio from 1.15% to 
1.35% of estimated insured deposits, removed the upper limit of the designated reserve ratio, required that the designated reserve 
ratio reach 1.35% by September 30, 2020, and required that the FDIC offset the effect of increasing the minimum designated 
reserve ratio on depository institutions with total assets of less than $10 billion. The Dodd-Frank Act provided the FDIC flexibility 
in the implementation of the increase in the designated reserve ratio, but it will ultimately result in increased deposit insurance 
costs to the Company. The Dodd-Frank Act also required that the FDIC redefine the assessment base to average consolidated 
assets minus average tangible equity. 

On June 30, 2016, the DIF rose above the 1.15%, resulting in a reduction of the initial assessment rate for all banks and 
implementing a 4.5 basis point surcharge on insured depository institutions with total consolidated assets of $10 billion or more. 
Effective October 1, 2018, this surcharge was eliminated as the DIF reached its required level of 1.35% of estimated insured 
deposits.  This had the effect of reducing the Company’s insurance costs by $1.5 million in the fourth quarter of 2018.    

Payment of Dividends

The Federal Reserve Board may prohibit the payment of cash dividends to shareholders by bank holding companies if their 
actions constitute unsafe or unsound practices.  The principal source of the Parent's cash revenues is cash dividends paid by the 
Bank. The amount of dividends paid by the Bank in any calendar year is limited to the net profit of the current year combined 
with the retained net profits of the preceding two years, and permission must be obtained from the Federal Reserve Board for 
dividends exceeding these amounts. The payment of dividends by the Bank may also be affected by factors such as the maintenance 
of adequate capital.

Capital Adequacy

The Company is required to comply with the capital adequacy standards established by the Federal Reserve, which are based 
on the risk levels of assets and off-balance sheet financial instruments. Capital adequacy guidelines and prompt corrective action 
regulations involve quantitative measures of assets, liabilities, and certain off-balance sheet items calculated under regulatory 
accounting  practices.    Capital  amounts  and  classifications  are  also  subject  to  judgments  by  regulators  regarding  qualitative 
components, risk weightings, and other factors.

A new comprehensive capital framework was established by the Basel Committee on Banking Supervision, which was effective 
for large and internationally active U.S. banks and bank holding companies on January 1, 2015.  A key goal of the new framework, 
known as "Basel III," was to strengthen the capital resources of banking organizations during normal and challenging business 
environments. Basel III increased minimum requirements for both the quantity and quality of capital held by banking organizations.  
The rule includes a new minimum ratio of common equity Tier 1 capital to risk-weighted assets of 4.5% and a common equity 
Tier 1 capital conservation buffer of 2.5% of risk-weighted assets.  The capital conservation buffer, which is being phased in during 
2016-2019, is intended to absorb losses during periods of economic stress.  Failure to maintain the buffer will result in constraints 
on dividends, equity repurchases and executive compensation. The rule also adjusted the methodology for calculating risk-weighted 
assets to enhance risk sensitivity.  At December 31, 2018, the Company met all capital adequacy requirements under Basel III on 
a fully phased-in basis as if such requirements had been in effect.

The Federal Deposit Insurance Corporation Improvement Act (FDICIA) requires each federal banking agency to take prompt 
corrective action to resolve the problems of insured depository institutions, including but not limited to those that fall below one 
or more prescribed minimum capital ratios. Pursuant to FDICIA, the FDIC promulgated regulations defining the following five 
categories  in  which  an  insured  depository  institution  will  be  placed,  based  on  the  level  of  its  capital  ratios:  well-capitalized, 
adequately  capitalized,  undercapitalized,  significantly  undercapitalized,  and  critically  undercapitalized.  Under  the  prompt 
corrective action provisions of FDICIA, an insured depository institution generally will be classified as well-capitalized (under 
6

the Basel III rules mentioned above) if it has a Tier 1 capital ratio of at least 8%, a common equity Tier 1 capital ratio of at least 
6.5%, a total capital ratio of at least 10%, and a Tier 1 leverage ratio of at least 5%.  An institution that, based upon its capital 
levels, is classified as “well-capitalized,” “adequately capitalized,” or “undercapitalized,” may be treated as though it were in the 
next lower capital category if the appropriate federal banking agency, after notice and opportunity for hearing, determines that an 
unsafe or unsound condition, or an unsafe or unsound practice warrants such treatment.  At each successive lower capital category, 
an insured depository institution is subject to more restrictions and prohibitions, including restrictions on growth, restrictions on 
interest rates paid on deposits, restrictions or prohibitions on payment of dividends, and restrictions on the acceptance of brokered 
deposits. Furthermore, if a bank is classified in one of the undercapitalized categories, it is required to submit a capital restoration 
plan to the federal bank regulator, and the holding company must guarantee the performance of that plan. The Bank has consistently 
maintained regulatory capital ratios at or above the “well-capitalized” standards.

Stress Testing

As required by the Dodd-Frank Act, the Company performed stress tests as specified by the Federal Reserve requirement and 
published results beginning in 2014 through 2017.   On May 24, 2018, the Economic Growth, Regulatory Relief, and Consumer 
Protection Act was enacted, which eliminated the required stress testing under the Dodd-Frank Act for banks with consolidated 
assets of less than $100 billion.  The Company continues to perform periodic stress-testing based on its own internal criteria.

Executive and Incentive Compensation

Guidelines  adopted  by  federal  banking  agencies  prohibit  excessive  compensation  as  an  unsafe  and  unsound  practice,  and 
describe compensation as "excessive" when the amounts paid are unreasonable or disproportionate to the services performed by 
an executive officer, employee, director or principal shareholder. The Federal Reserve Board has issued comprehensive guidance 
on incentive compensation intended to ensure that the incentive compensation policies do not undermine safety and soundness 
by encouraging excessive risk taking. This guidance covers all employees that have the ability to materially affect the risk profile 
of an organization, either individually or as part of a group, based on key principles that (i) incentives do not encourage risk-taking 
beyond the organization's ability to identify and manage risk, (ii) compensation arrangements are compatible with effective internal 
controls and risk management, and (iii) compensation arrangements are supported by strong corporate governance, including 
active  and  effective  board  oversight.  Deficiencies  in  compensation  practices  may  affect  supervisory  ratings  and  enforcement 
actions may be taken if incentive compensation arrangements pose a risk to safety and soundness. 

Transactions with Affiliates 

The Federal Reserve Board regulates transactions between the Bank and its subsidiaries. Generally, the Federal Reserve Act 
and Regulation W, as amended by the Dodd-Frank Act, limit the Company’s banking subsidiary and its subsidiaries to lending 
and  other  “covered  transactions”  with  affiliates. The  aggregate  amount  of  covered  transactions  a  banking  subsidiary  or  its 
subsidiaries may enter into with an affiliate may not exceed 10% of the capital stock and surplus of the banking subsidiary. The 
aggregate amount of covered transactions with all affiliates may not exceed 20% of the capital stock and surplus of the banking 
subsidiary.

Covered transactions with affiliates are also subject to collateralization requirements and must be conducted on arm’s length 
terms. Covered transactions include (a) a loan or extension of credit by the banking subsidiary, including derivative contracts, (b) 
a purchase of securities issued to a banking subsidiary, (c) a purchase of assets by the banking subsidiary unless otherwise exempted 
by the Federal Reserve, (d) acceptance of securities issued by an affiliate to the banking subsidiary as collateral for a loan, and 
(e) the issuance of a guarantee, acceptance or letter of credit by the banking subsidiary on behalf of an affiliate.

Certain  transactions  with  the  Company's  directors,  officers  or  controlling  persons  are  also  subject  to  conflicts  of  interest 
regulations. Among other things, these regulations require that loans to such persons and their related interests be made on terms 
substantially the same as for loans to unaffiliated individuals, and must not create an abnormal risk of repayment or other unfavorable 
features for the financial institution. See Note 2 to the consolidated financial statements for additional information on loans to 
related parties.

Available Information

The Company’s principal offices are located at 1000 Walnut Street, Kansas City, Missouri (telephone number 816-234-2000). 
The Company makes available free of charge, through its website at www.commercebank.com, reports filed with the Securities 
and Exchange Commission as soon as reasonably practicable after the electronic filing. These filings include the annual report on 
Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and all amendments to those reports.

7

Statistical Disclosure

The information required by Securities Act Guide 3 — “Statistical Disclosure by Bank Holding Companies” is located on the 

pages noted below.

II.
III.

I. Distribution  of  Assets,  Liabilities  and  Stockholders’  Equity;  Interest  Rates  and  Interest 
Differential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Investment Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loan Portfolio
Types of Loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maturities and Sensitivities of Loans to Changes in Interest Rates . . . . . . . . . . . . . . . . . . . . . . .
Risk Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IV.
Summary of Loan Loss Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V. Deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Return on Equity and Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VI.
Short-Term Borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VII.

Page

22, 54-57
39-40, 80-84

28
28-29
34-38
31-34
54, 86
17
86

Item 1a.  RISK FACTORS

Making or continuing an investment in securities issued by Commerce Bancshares, Inc., including its common and preferred 
stock, involves certain risks that you should carefully consider.  If any of the following risks actually occur, its business, financial 
condition or results of operations could be negatively affected, the market price for your securities could decline, and you could 
lose all or a part of your investment.  Further, to the extent that any of the information contained in this Annual Report on Form 
10-K constitutes forward-looking statements, the risk factors set forth below also are cautionary statements identifying important 
factors that could cause the Company’s actual results to differ materially from those expressed in any forward-looking statements 
made by or on behalf of Commerce Bancshares, Inc.

Difficult market conditions may affect the Company’s industry. 

The concentration of the Company’s banking business in the United States particularly exposes it to downturns in the U.S. 

economy. While current economic conditions are favorable, there remain risks in that environment.

In particular, the Company may face the following risks in connection with market conditions:  

• 

• 

• 

• 

In the current national environment, positive trends in job growth, unemployment levels, consumer confidence, and credit 
conditions are expected to continue, but the current recovery is historically long, there has been recent stock market 
volatility, and consumer debt has been increasing.  Further, the U.S. economy is affected by global economic events and 
conditions, including recent U.S. trade disputes with various countries.  Although the Company does not hold foreign 
debt or have significant activities with foreign customers, the global economy, the strength of the U.S. dollar, and oil 
prices may ultimately affect interest rates, business import/export activity, capital expenditures by businesses, and investor 
confidence. Unfavorable changes in these factors may result in declines in consumer credit usage, adverse changes in 
payment  patterns,  reduced  loan  demand,  and  higher  loan  delinquencies  and  default  rates.  These  could  impact  the 
Company’s future loan losses and provision for loan losses, as a significant part of the Company’s business includes 
consumer and credit card lending.

In  addition  to  the  results  above,  a  slowdown  in  economic  activity  may  cause  declines  in  financial  services  activity, 
including declines in bank card, corporate cash management and other fee businesses, as well as the fees earned by the 
Company on such transactions.

The process used to estimate losses inherent in the Company’s loan portfolio requires difficult, subjective, and complex 
judgments, including consideration of economic conditions and how these economic predictions might impair the ability 
of its borrowers to repay their loans. If an instance occurs that renders these predictions no longer capable of accurate 
estimation, this may in turn impact the reliability of the process. 

Competition in the industry could intensify as a result of the increasing consolidation of financial services companies in 
connection with current market conditions, thereby reducing market prices for various products and services which could 
in turn reduce the Company’s revenues. 

8

The performance of the Company is dependent on the economic conditions of the markets in which the Company operates.

The Company’s success is heavily influenced by the general economic conditions of the specific markets in which it operates.  
Unlike larger national or other regional banks that are more geographically diversified, the Company provides financial services 
primarily throughout the states of Missouri, Kansas, central Illinois, Oklahoma, and Colorado. It also has a growing presence in 
additional states through its commercial banking offices in: Texas, Iowa, Indiana, Michigan, Ohio, and Tennessee. As the Company 
does not have a significant banking presence in other parts of the country, a prolonged economic downturn in these markets could 
have a material adverse effect on the Company’s financial condition and results of operations.

The Company operates in a highly competitive industry and market area.

The Company operates in the financial services industry and has numerous competitors including other banks and insurance 
companies, securities dealers, brokers, trust and investment companies, mortgage bankers, and financial technology companies.  
Consolidation among financial service providers and new changes in technology, product offerings and regulation continue to 
challenge  the  Company's  marketplace  position.   As  consolidation  occurs,  larger  regional  and  national  banks  may  enter  the 
Company's markets and add to existing competition. Large, national financial institutions have substantial capital, technology and 
marketing resources.  These new competitors may lower fees to grow market share, which could result in a loss of customers and 
lower fee revenue for the Company. They may have greater access to capital at a lower cost than the Company, and may have 
higher loan limits, both of which may adversely affect the Company’s ability to compete effectively. The Company must continue 
to make investments in its products and delivery systems to stay competitive with the industry, or its financial performance may 
suffer.

The soundness of other financial institutions could adversely affect the Company.

The Company’s ability to engage in routine funding transactions could be adversely affected by the actions and commercial 
soundness of other financial institution counterparties. Financial services institutions are interrelated because of trading, clearing, 
counterparty or other relationships. The Company has exposure to many different industries and counterparties and routinely 
executes transactions with counterparties in the financial industry, including brokers and dealers, commercial banks, investment 
banks, mutual funds, and other institutional clients. Transactions with these institutions include overnight and term borrowings, 
interest rate swap agreements, securities purchased and sold, short-term investments, and other such transactions.  Because of this 
exposure, defaults by, or rumors or questions about, one or more financial services institutions or the financial services industry 
in general, could lead to market-wide liquidity problems and defaults by other institutions. Many of these transactions expose the 
Company to credit risk in the event of default of its counterparty or client, while other transactions expose the Company to liquidity 
risks should funding sources quickly disappear.  In addition, the Company’s credit risk may be exacerbated when the collateral 
held cannot be realized or is liquidated at prices not sufficient to recover the full amount of the exposure due to the Company.  
Any such losses could materially and adversely affect results of operations.

The Company is subject to increasingly extensive government regulation and supervision.

As part of the financial services industry, the Company has been subject to increasingly extensive federal and state regulation 
and supervision over the past several years. Banking regulations are primarily intended to protect depositors’ funds, federal deposit 
insurance funds, and the banking system, not shareholders. These regulations affect the Company’s lending practices, capital 
structure,  investment  practices,  dividend  policy,  and  growth,  among  other  things.  Congress  and  federal  regulatory  agencies 
continually review banking laws, regulations, and policies for possible changes. Changes to statutes, regulations, or regulatory 
policies, including changes in interpretation or implementation of statutes, regulations, or policies, could affect the Company in 
substantial and unpredictable ways. Such changes could subject the Company to additional costs, limit the types of financial 
services and products it may offer, and/or increase the ability of non-banks to offer competing financial services and products, 
among other things. Failure to comply with laws, regulations, or policies could result in sanctions by regulatory agencies, civil 
money penalties, and/or reputation damage, which could have a material adverse effect on the Company’s business, financial 
condition, and results of operations. While the Company has policies and procedures designed to prevent any such violations, 
there can be no assurance that such violations will not occur.

Significant changes in federal monetary policy could materially affect the Company’s business.

The Federal Reserve System regulates the supply of money and credit in the United States.  Its policies determine in large part 
the cost of funds for lending and interest rates earned on loans and paid on borrowings and interest-bearing deposits.  Credit 
conditions are influenced by its open market operations in U.S. government securities, changes in the member bank discount rate, 
and bank reserve requirements.  Changes in Federal Reserve Board policies are beyond the Company’s control and difficult to 
predict, and such changes may result in lower interest margins and a lack of demand for credit products.

9

The Company is subject to both interest rate and liquidity risk.

With oversight from its Asset-Liability Management Committee, the Company devotes substantial resources to monitoring its 
liquidity and interest rate risk on a monthly basis. The Company's net interest income is the largest source of overall revenue to 
the Company, representing 62% of total revenue for the year ended December 31, 2018.  The interest rate environment in which 
the Company operates fluctuates in response to general economic conditions and policies of various governmental and regulatory 
agencies, particularly the Federal Reserve Board, which regulates the supply of money and credit in the U.S.  Changes in monetary 
policy,  including  changes  in  interest  rates,  will  influence  loan  originations,  deposit  generation,  demand  for  investments  and 
revenues, and costs for earning assets and liabilities, and could significantly impact the Company’s net interest income.

The Federal Reserve Board raised the benchmark interest rate four times during 2018 for a total of 100 basis points.  Future 
economic conditions or other factors could shift monetary policy resulting in no additional rate increases in 2019 or decreases in 
the benchmark rate.  Furthermore, changes in interest rates could result in unanticipated changes to customer deposit balances and 
funding costs, and affect the Company’s source of funds for future loan growth.  

The Company has a significant number of loans, derivative contracts, borrowings and other financial instruments with attributes 
that are either directly or indirectly dependent on LIBOR. In 2017, the U.K. Financial Conduct Authority announced that LIBOR 
is to be transitioned to alternative rates during the next four years. U.S. regulatory authorities have voiced similar support for 
phasing out LIBOR. The impact of alternatives to LIBOR on the valuations, pricing and operation of the Company's financial 
instruments is not yet known. 

The Company’s asset valuation may include methodologies, models, estimations and assumptions which are subject to 
differing interpretations and could result in changes to asset valuations that may materially adversely affect its results of 
operations or financial condition.

The Company uses estimates, assumptions, and judgments when certain financial assets and liabilities are measured and reported 
at fair value.  Assets and liabilities carried at fair value inherently result in greater financial statement volatility. Fair values and 
the information used to record valuation adjustments for certain assets and liabilities are based on quoted market prices and/or 
other observable inputs provided by independent third-party sources, when available. When such third-party information is not 
available, fair value is estimated primarily by using cash flow and other financial modeling techniques utilizing assumptions such 
as credit quality, liquidity, interest rates and other relevant inputs. Changes in underlying factors, assumptions, or estimates in any 
of these areas could materially impact the Company’s future financial condition and results of operations. Furthermore, if models 
used to calculate fair value of financial instruments are inadequate or inaccurate due to flaws in their design or execution, upon 
sale, the Company may not realize the cash flows of a financial instrument as modeled and could incur material, unexpected losses.

During periods of market disruption, including periods of significantly rising or high interest rates, rapidly widening credit 
spreads or illiquidity, it may be difficult to value certain assets if trading becomes less frequent and/or market data becomes less 
observable. There may be certain asset classes in active markets with significant observable data that become illiquid due to the 
current financial environment. In such cases, certain asset valuations may require more subjectivity and management judgment. 
As such, valuations may include inputs and assumptions that are less observable or require greater estimation.  Further, rapidly 
changing and unprecedented credit and equity market conditions could materially impact the valuation of assets as reported within 
the Company’s consolidated financial statements, and the period-to-period changes in value could vary significantly. Decreases 
in value may have a material adverse effect on results of operations or financial condition.

The Company’s investment portfolio values may be adversely impacted by deterioration in the credit quality of underlying 
collateral within the various categories of investment securities it owns.

The Company generally invests in securities issued by municipal entities, government-backed agencies or privately issued 
securities, with collateral that are highly rated and evaluated at the time of purchase, however, these securities are subject to changes 
in market value due to changing interest rates and implied credit spreads. While the Company maintains rigorous risk management 
practices over bonds issued by municipalities, credit deterioration in these bonds could occur and result in losses. Certain mortgage 
and asset-backed securities (which are collateralized by residential mortgages, credit cards, automobiles, mobile homes or other 
assets) may decline in value due to actual or expected deterioration in the underlying collateral. Under accounting rules, when the 
impairment is due to declining expected cash flows, some portion of the impairment, depending on the Company’s intent to sell 
and the likelihood of being required to sell before recovery, must be recognized in current earnings. This could result in significant 
losses.

10

Future loan losses could increase.

The Company maintains an allowance for loan losses that represents management’s best estimate of probable losses that have 
been incurred at the balance sheet date within the existing portfolio of loans. The level of the allowance reflects management’s 
continuing evaluation of industry concentrations, specific credit risks, loan loss experience, including emergence periods, current 
loan portfolio quality, present economic, political, and regulatory conditions, and unidentified losses inherent in the current loan 
portfolio. Although the loan losses have been stable during the past several years, an unforeseen deterioration of financial market 
conditions could result in larger loan losses, which may negatively affect the Company's results of operations and could further 
increase levels of its allowance for loan losses. In addition, the Company’s allowance level is subject to review by regulatory 
agencies, and that review could result in adjustments to the allowance for loan losses. See the section captioned “Allowance for 
Loan Losses” in Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, of this report 
for further discussion related to the Company’s process for determining the appropriate level of the allowance for probable loan 
losses.

In 2016, the Financial Accounting Standards Board (FASB) issued a new accounting standard "Measurement of Credit Losses 
on Financial Instruments" (ASU 2016-13), which is effective January 1, 2020.  This new standard significantly alters the way the 
reserve for credit losses is determined.  The new standard utilizes a life of loan loss concept and will require significant operational 
changes, especially in data collection and analysis.  While an implementation plan has been established and much progress has 
been made to date, the impact to the Company’s current reserve for credit losses from this new standard is not yet determined.  
Due to the significant changes required by this new standard, it is possible that higher reserves could be required resulting in 
reduced capital and earnings.

New lines of business or new products and services may subject the Company to additional risk.

  From time to time, the Company may implement new lines of business or offer new products and services within existing lines 
of business. There are substantial risks and uncertainties associated with these efforts, particularly in instances where the markets 
are not fully developed. In developing and marketing new lines of business and new products or services, the Company may invest 
significant time and resources. Initial timetables for the introduction and development of new lines of business and new products 
or services may not be achieved and price and profitability targets may not prove feasible. External factors, such as compliance 
with regulations, competitive alternatives and shifting market preferences may also impact the successful implementation of a 
new line of business or a new product or service. Furthermore, any new line of business, or new product or service, could have a 
significant impact on the effectiveness of the Company’s system of internal controls. Failure to successfully manage these risks 
in the development and implementation of new lines of business and new products or services could have a material adverse effect 
on the Company’s financial condition and results of operations.

A successful cyber attack or other computer system breach could significantly harm the Company, its reputation and its 
customers.

The Company relies heavily on communications and information systems to conduct its business, and as part of its business, 
the Company maintains significant amounts of data about its customers and the products they use. Information security risks 
continue to increase due to new technologies, the increasing use of the Internet and telecommunication technologies (including 
mobile devices) to conduct financial and other business transactions, and the increased sophistication and activities of organized 
crime, perpetrators of fraud, hackers, and others. The Company makes significant investments in various technology to identify 
and prevent intrusions into its information system.  The Company also has policies and procedures designed to prevent or limit 
the effect of failure, interruption or security breach of its information systems and performs regular audits using both internal and 
outside resources.  However, there can be no assurances that any such failures, interruptions or security breaches will not occur, 
or if they do occur, that they will be adequately addressed.  In addition to unauthorized access, denial-of-service attacks, or other 
operational disruptions could overwhelm Company websites and prevent the Company from adequately serving customers.  Should 
any of the Company's systems become compromised or customer information be obtained by unauthorized parties, the reputation 
of the Company could be damaged, relationships with existing customers may be impaired, and the Company could be subject to 
lawsuits, all of which could result in lost business and have a material adverse effect on the Company’s business, financial condition 
and results of operations. 

11

The Company’s operations rely on certain external vendors.

The Company relies on third-party vendors to provide products and services necessary to maintain day-to-day operations. For 
example,  the  Company  outsources  a  portion  of  its  information  systems,  communication,  data  management,  and  transaction 
processing to third parties. Accordingly, the Company is exposed to the risk that these vendors might not perform in accordance 
with the contracted arrangements or service level agreements because of changes in the vendor’s organizational structure, financial 
condition, support for existing products and services, or strategic focus. Such failure to perform could be disruptive to the Company’s 
operations, which could have a materially adverse impact on its business, results of operations and financial condition. These third 
parties are also sources of risk associated with operational errors, system interruptions or breaches and unauthorized disclosure 
of confidential information. If the vendors encounter any of these issues, the Company could be exposed to disruption of service, 
damage to reputation and litigation. Because the Company is an issuer of both debit and credit cards, it is periodically exposed to 
losses related to security breaches which occur at retailers that are unaffiliated with the Company (e.g., customer card data being 
compromised at retail stores). These losses include, but are not limited to, costs and expenses for card reissuance as well as losses 
resulting from fraudulent card transactions.

The Company continually encounters technological change. 

The  financial  services  industry  is  continually  undergoing  rapid  technological  change  with  frequent  introductions  of  new 
technology-driven products and services, including the entrance of financial technology companies offering new financial service 
products. The Company regularly upgrades or replaces core technological systems and is currently in the process of replacing its 
core deposit system, which is a significant project. The effective use of technology increases efficiency and enables financial 
institutions to better serve customers and reduce costs. The Company’s future success depends, in part, upon its ability to address 
the needs of its customers by using technology to provide products and services that will satisfy customer demands, as well as to 
create additional efficiencies in the Company’s operations. Many of the Company’s competitors have substantially greater resources 
to invest in technological improvements. The Company may encounter significant problems or may not be able to effectively 
implement new technology-driven products, including the core deposit system, and services, or be successful in marketing the 
new products and services to its customers. These problems might include significant time delays, cost overruns, loss of key 
people, and technological system failures. Failure to successfully keep pace with technological change affecting the financial 
services industry or failure to successfully complete the replacement of the core deposit system, or another core technological 
system, could have a material adverse effect on the Company’s business, financial condition and results of operations. 

Commerce Bancshares, Inc. relies on dividends from its subsidiary bank for most of its revenue. 

Commerce Bancshares, Inc. is a separate and distinct legal entity from its banking and other subsidiaries. It receives substantially 
all of its revenue from dividends from its subsidiary bank. These dividends, which are limited by various federal and state regulations, 
are the principal source of funds to pay dividends on its preferred and common stock and to meet its other cash needs. In the event 
the subsidiary bank is unable to pay dividends, the Company may not be able to pay dividends or other obligations, which would 
have a material adverse effect on the Company's financial condition and results of operations. 

The Company must attract and retain skilled employees.

The Company’s success depends, in large part, on its ability to attract and retain key people. Competition for the best people 
can be intense, and the Company spends considerable time and resources attracting, hiring, and retaining qualified people for its 
various business lines and support units. The unexpected loss of the services of one or more of the Company’s key personnel could 
have a material adverse impact on the Company’s business because of their skills, knowledge of the Company’s market, and years 
of industry experience, as well as the difficulty of promptly finding qualified replacement personnel.

Item 1b.  UNRESOLVED STAFF COMMENTS

None

12

Item 2.  PROPERTIES

The main offices of the Bank are located in the larger metropolitan areas of its markets in various multi-story office buildings. 

The Bank owns its main offices and leases unoccupied premises to the public. The larger office buildings include:

Building

922 Walnut 
Kansas City, MO

1000 Walnut
Kansas City, MO

811 Main
Kansas City, MO

8000 Forsyth
Clayton, MO

1551 N. Waterfront Pkwy
Wichita, KS

Net rentable
square footage

% occupied in
total

% occupied by
Bank

256,000

391,000

237,000

178,000

124,000

95%

93%

86

100

100

96

46

100

100

34

The Company has an additional 164 branch locations in Missouri, Illinois, Kansas, Oklahoma and Colorado which are owned 

or leased, and 151 off-site ATM locations.

Item 3.   LEGAL PROCEEDINGS

The information required by this item is set forth in Item 8 under Note 20, Commitments, Contingencies and Guarantees 

on page 120.

Item 4.   MINE SAFETY DISCLOSURES

Not applicable 

13

Executive Officers of the Registrant

The following are the executive officers of the Company as of February 21, 2019, each of whom is designated annually.  There 
are no arrangements or understandings between any of the persons so named and any other person pursuant to which such person 
was designated an executive officer.

Name and Age

Jeffery D. Aberdeen, 64

Kevin G. Barth, 58

Jeffrey M. Burik, 60

Daniel D. Callahan, 62

Sara E. Foster, 58

John K. Handy, 55

Robert S. Holmes, 55

Positions with Registrant
Controller of the Company since December 1995.  He is also Controller of the Company's 
subsidiary bank, Commerce Bank.

Executive Vice President of the Company since April 2005, and Community President and 
Chief Executive Officer of Commerce Bank since October 1998.  Senior Vice President of the 
Company and Officer of Commerce Bank prior thereto.

Senior  Vice  President  of  the  Company  since  February  2013.  Executive  Vice  President  of 
Commerce Bank since November 2007.

Executive Vice President and Chief Credit Officer of the Company since December 2010 and 
Senior Vice President of the Company prior thereto.  Executive Vice President of Commerce 
Bank since May 2003.

Executive Vice President of the Company since February 2012 and Senior Vice President of 
the Company prior thereto.  Executive Vice President of Commerce Bank since January 2016 
and Senior Vice President of Commerce Bank prior thereto.

Executive Vice President of the Company since January 2018 and Senior Vice President of 
the Company prior thereto.  Community President and Chief Executive Officer of Commerce 
Bank since January 2018 and Senior Vice President of Commerce Bank prior thereto.

Executive Vice President of the Company since April 2015, and Community President and 
Chief Executive Officer of Commerce Bank since January 2016.  Prior to his employment 
with Commerce Bank in March 2015, he was employed at a Midwest regional bank where he 
served as managing director and head of Regional Banking.

Patricia R. Kellerhals, 61

Senior Vice President of the Company since February 2016 and Vice President of the Company 
prior thereto.  Executive Vice President of Commerce Bank since 2005.

David W. Kemper, 68

John W. Kemper, 41

Charles G. Kim, 58

Douglas D. Neff, 50

Paula S. Petersen, 52

David L. Roller, 48

Executive Chairman of the Company and of the Board of Directors of the Company since 
August 2018.  Prior thereto, he was Chief Executive Officer of the Company and Chairman 
of the Board of Directors of the Company.  He was President of the Company from April 1982 
until February 2013. He is the brother of Jonathan M. Kemper (a former Vice Chairman of the 
Company),  and  father  of  John  W.  Kemper,  President  and  Chief  Executive  Officer  of  the 
Company.

Chief  Executive  Officer  of  the  Company  and  Chairman  and  Chief  Executive  Officer  of 
Commerce Bank since August 2018.  Prior thereto, he was Chief Operating Officer of the 
Company.  President of the Company since February 2013 and President of Commerce Bank 
since March 2013.  Member of Board of Directors since September 2015.  He is the son of 
David W. Kemper, Executive Chairman of the Company and nephew of Jonathan M. Kemper 
(a former Vice Chairman of the Company).

Chief Financial Officer of the Company since July 2009.  Executive Vice President of the 
Company since April 1995 and Executive Vice President of Commerce Bank since January 
2004. Prior thereto, he was Senior Vice President of Commerce Bank.

Senior Vice President of the Company since January 2019 and Chairman and Chief Executive 
Officer of Commerce Bank Southwest Region since 2013. 

Senior  Vice  President  of  the  Company  since  July  2016  and  Executive  Vice  President  of 
Commerce Bank since March 2012.

Senior Vice President of the Company since July 2016 and Senior Vice President of Commerce 
Bank since September 2010.

14

PART II

Item 5.  MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS 

AND ISSUER PURCHASES OF EQUITY SECURITIES

Commerce Bancshares, Inc.
Common Stock Data

Commerce Bancshares, Inc. common shares are listed on the Nasdaq Global Select Market (NASDAQ) under the symbol 
CBSH.  The Company had 3,664 common shareholders of record as of December 31, 2018.  Certain of the Company's shares are 
held in "nominee" or "street" name and the number of beneficial owners of such shares is approximately 58,500.

Performance Graph

The following graph presents a comparison of Company (CBSH) performance to the indices named below.  It assumes $100 

invested on December 31, 2013 with dividends invested on a cumulative total shareholder return basis.

Commerce (CBSH)

100.00

103.68

108.62

157.84

162.62

174.88

NASDAQ OMX Global-Bank

100.00

111.83

114.30

144.63

171.24

143.15

S&P 500

100.00

113.68

115.24

128.98

157.12

150.22

2013

2014

2015

2016

2017

2018

15

 
The following table sets forth information about the Company’s purchases of its $5 par value common stock, its only class of 

common stock registered pursuant to Section 12 of the Exchange Act, during the fourth quarter of 2018.

Period

October 1—31, 2018

November 1—30, 2018

December 1—31, 2018

Total

Total Number of
Shares Purchased

Average Price
Paid per Share

Total Number of
Shares Purchased
as Part of Publicly
Announced
Program

 Maximum
Number that May
Yet Be Purchased
Under the
Program

140,934

167,286

270,337

578,557

$62.14

$65.37

$59.05

$61.63

140,934

167,286

270,337

578,557

2,687,186

2,519,900

2,249,563

2,249,563

The Company’s stock purchases shown above were made under authorizations by the Board of Directors.  Under the most 
recent authorization in October 2015 of 5,000,000 shares, 2,249,563 shares remained available for purchase at December 31, 2018.  

Item 6.   SELECTED FINANCIAL DATA

The required information is set forth below in Item 7. 

Item 7.  MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND 

RESULTS OF OPERATIONS

Forward-Looking Statements

This report may contain “forward-looking statements” that are subject to risks and uncertainties and include information about 
possible or assumed future results of operations. Many possible events or factors could affect the future financial results and 
performance of Commerce Bancshares, Inc. and its subsidiaries (the "Company"). This could cause results or performance to 
differ materially from those expressed in the forward-looking statements. Words such as “expects”, “anticipates”, “believes”, 
“estimates”, variations of such words and other similar expressions are intended to identify such forward-looking statements. 
These statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions which are 
difficult to predict. Therefore, actual outcomes and results may differ materially from what is expressed or forecasted in, or implied 
by, such forward-looking statements. Readers should not rely solely on the forward-looking statements and should consider all 
uncertainties and risks discussed throughout this report. Forward-looking statements speak only as of the date they are made. The 
Company does not undertake to update forward-looking statements to reflect circumstances or events that occur after the date the 
forward-looking statements are made or to reflect the occurrence of unanticipated events. Such possible events or factors include 
the risk factors identified in Item 1a Risk Factors and the following: changes in economic conditions in the Company’s market 
area; changes in policies by regulatory agencies, governmental legislation and regulation; fluctuations in interest rates; changes 
in liquidity requirements; demand for loans in the Company’s market area; changes in accounting and tax principles; estimates 
made on income taxes; failure of litigation settlement agreements to become final in accordance with their terms; and competition 
with other entities that offer financial services.

Overview

The Company operates as a super-community bank and offers a broad range of financial products to consumer and commercial 
customers, delivered with a focus on high-quality, personalized service. It is the largest bank holding company headquartered in 
Missouri, with its principal offices in Kansas City and St. Louis, Missouri. Customers are served from 320 locations in Missouri, 
Kansas,  Illinois,  Oklahoma  and  Colorado  and  commercial  offices  throughout  the  nation's  midsection.   A  variety  of  delivery 
platforms are utilized, including an extensive network of branches and ATM machines, full-featured online banking, and a central 
contact center.

The core of the Company’s competitive advantage is its focus on the local markets in which it operates, its offering of competitive, 
sophisticated  financial  products,  and  its  concentration  on  relationship  banking  and  high-touch  service.  In  order  to  enhance 
shareholder value, the Company targets core revenue growth.  To achieve this growth, the Company focuses on strategies that will 
expand new and existing customer relationships, offer opportunities for controlled expansion in additional markets, utilize improved 
technology, and enhance customer satisfaction.

16

Various indicators are used by management in evaluating the Company’s financial condition and operating performance.  Among 

these indicators are the following:

• 

• 

• 

• 

• 

Net income and earnings per share — Net income attributable to Commerce Bancshares, Inc. was $433.5 million, an 
increase of 35.7% compared to the previous year.  The return on average assets was 1.76% in 2018, and the return on 
average common equity was 16.16%.  Diluted earnings per share increased 37.0% in 2018 compared to 2017.

Total revenue — Total revenue is comprised of net interest income and non-interest income.  Total revenue in 2018
increased $130.2 million, or 10.9% over 2017, driven by growth in net interest income and non-interest income of $90.1 
million and $40.1 million, respectively.  The growth in net interest income in 2018 was mainly due to higher rates on 
interest earning assets, which grew 44 basis points over 2017 rates, partially offset by higher rates on interest-bearing 
liabilities, which grew 15 basis points in 2018 over the prior year.  Growth in non-interest income resulted principally 
from increases in bank card fees, trust fees, and deposit fees.  

Non-interest expense — Total non-interest expense decreased .9% this year compared to 2017, mainly due to $32.0 
million of donations made to a related foundation during 2017, which did not recur in 2018.  Excluding these donations, 
non-interest expense grew 3.6% in the current year, primarily driven by higher expense for salaries and benefits.

Asset quality — Net loan charge-offs totaled $42.3 million in 2018, an increase of $650 thousand over those recorded 
in 2017, and averaged .30% of loans compared to .31% in the previous year.  Total non-performing assets, which include 
non-accrual loans and foreclosed real estate, amounted to $13.9 million at December 31, 2018, compared to $12.7 million 
at December 31, 2017, and represented .10% of loans outstanding at December 31, 2018.

Shareholder return — During 2018, the Company paid cash dividends of $.895 per share on its common stock, representing 
an increase of 9.7% over the previous year, and paid dividends of 6% on its preferred stock.  In 2018, the Company issued 
its 25th consecutive annual 5% common stock dividend, and in January 2019, the Company's Board of Directors authorized 
an increase of 16% in the common cash dividend.  In 2018, the Company purchased 1,193,960 shares of treasury stock.

The following discussion and analysis should be read in conjunction with the consolidated financial statements and related 
notes. The historical trends reflected in the financial information presented below are not necessarily reflective of anticipated 
future results.

Key Ratios 

(Based on average balances)
Return on total assets
Return on common equity
Equity to total assets
Loans to deposits (1)
Non-interest bearing deposits to total deposits
Net yield on interest earning assets (tax equivalent basis)
(Based on end of period data)
Non-interest income to revenue (2)
Efficiency ratio (3)
Tier I common risk-based capital ratio (4)
Tier I risk-based capital ratio (4)
Total risk-based capital ratio (4)
Tier I leverage ratio (4)
Tangible common equity to tangible assets ratio (5)
Common cash dividend payout ratio

(1)  Includes loans held for sale.

(2)  Revenue includes net interest income and non-interest income.

2018

2017

2016

2015

2014

1.76%
16.16
11.24
69.27
33.43
3.53

37.83
55.58
14.22
14.98
15.82
11.52
10.45
23.61

1.28%
12.46
10.53
66.18
34.85
3.20

39.88
62.18
12.65
13.41
14.35
10.39
9.84
29.52

1.12%
11.33
10.16
63.71
34.67
3.04

41.09
61.04
11.62
12.38
13.32
9.55
8.66
32.69

1.11%
11.43
10.00
61.44
35.12
2.94

41.40
61.42
11.52
12.33
13.28
9.23
8.48
33.35

1.15%
11.65
10.10
59.91
33.73
3.00

41.31
61.00

NA
13.74%
14.86
9.36
8.55
32.69

(3)  The efficiency ratio is calculated as non-interest expense (excluding intangibles amortization) as a percent of revenue.

(4)  Risk-based capital information at December 31, 2018, 2017, 2016 and 2015 was prepared under Basel III requirements, which were effective January 1, 

2015.  Risk-based capital information for prior years was prepared under Basel I requirements.

(5)  The tangible common equity to tangible assets ratio is a measurement which management believes is a useful indicator of capital adequacy and utilization.  
It provides a meaningful basis for period to period and company to company comparisons, and also assist regulators, investors and analysts in analyzing the 
financial position of the Company.  Tangible common equity and tangible assets are non-GAAP measures and should not be viewed as substitutes for, or 
superior to, data prepared in accordance with GAAP. 

17

 
The following table is a reconciliation of the GAAP financial measures of total equity and total assets to the non-GAAP measures 

of total tangible common equity and total tangible assets.

(Dollars in thousands)
Total equity
Less non-controlling interest
Less preferred stock
Less goodwill
Less core deposit premium
Total tangible common equity (a)
Total assets
Less goodwill
Less core deposit premium
Total tangible assets (b)
Tangible common equity to tangible assets ratio (a)/(b)

2018
$ 2,937,149
5,851
144,784
138,921
2,316
$ 2,645,277
$ 25,463,842
138,921
2,316
$ 25,322,605

2017
$ 2,718,184
1,624
144,784
138,921
2,965
$ 2,429,890
$ 24,833,415
138,921
2,965
$ 24,691,529

2016
$ 2,501,132
5,349
144,784
138,921
3,841
$ 2,208,237
$ 25,641,424
138,921
3,841
$ 25,498,662

2015
$ 2,367,418
5,428
144,784
138,921
5,031
$ 2,073,254
$ 24,604,962
138,921
5,031
$ 24,461,010

2014
$ 2,334,246
4,053
144,784
138,921
6,572
$ 2,039,916
$ 23,994,280
138,921
6,572
$ 23,848,787

10.45%

9.84%

8.66%

8.48%

8.55%

Selected Financial Data

(In thousands, except per share data)
Net interest income
Provision for loan losses
Non-interest income
Investment securities gains (losses), net
Non-interest expense

2018

2017

2016

2015

2014

$

823,825 $
42,694
501,341
(488)
737,821

733,679 $
45,244
461,263
25,051
744,343

680,049 $
36,318
446,556
(53)
689,229

634,320 $
28,727
422,444
6,320
650,792

Net income attributable to Commerce Bancshares, Inc.
Net income available to common shareholders
Net income per common share-basic*
Net income per common share-diluted*
Cash dividends on common stock
Cash dividends per common share*
Market price per common share*
Book value per common share*
Common shares outstanding*
Total assets
Loans, including held for sale
Investment securities
Deposits
Long-term debt
Equity
Non-performing assets

433,542
424,542
3.79
3.78
100,238
.895
56.37
25.13
111,331
25,463,842
14,160,992
8,698,666
20,323,659
8,702
2,937,149
13,949

319,383
310,383
2.77
2.76
91,619
.816
53.18
22.99
111,946
24,833,415
14,005,072
8,893,307
20,425,446
1,758
2,718,184
12,664

275,391
266,391
2.38
2.37
87,070
.777
52.44
21.07
111,861
25,641,424
13,427,192
9,770,986
21,101,095
102,049
2,501,132
14,649

263,730
254,730
2.21
2.21
84,961
.740
36.75
19.75
112,551
24,604,962
12,444,299
9,901,680
19,978,853
103,818
2,367,418
29,394

*  Restated for the 5% stock dividend distributed in December 2018. 

18

620,204
29,531
410,393
14,124
630,757

261,754
257,704
2.16
2.15
84,241
.705
35.78
18.70
117,087
23,994,280
11,469,238
9,645,792
19,475,778
104,058
2,334,246
46,251

Results of Operations

(Dollars in thousands)
Net interest income
Provision for loan losses
Non-interest income
Investment securities gains (losses), net
Non-interest expense
Income taxes

Non-controlling interest expense
Net income attributable to Commerce
Bancshares, Inc.
Preferred stock dividends
Net income available to common
shareholders

N.M. - Not meaningful.

$ Change

% Change

'18-'17

'17-'16

'18-'17

'17-'16

$

2018
823,825 $
(42,694)
501,341
(488)
(737,821)
(105,949)

2017
733,679 $
(45,244)
461,263
25,051
(744,343)
(110,506)

2016
680,049 $
(36,318)
446,556
(53)
(689,229)
(124,151)

90,146 $
(2,550)
40,078
(25,539)
(6,522)
(4,557)

(4,672)

(517)

(1,463)

4,155

433,542
(9,000)

319,383
(9,000)

275,391
(9,000)

114,159
—

53,630
8,926
14,707
25,104
55,114
(13,645)

(946)

43,992
—

12.3%
(5.6)
8.7
N.M.
(.9)
(4.1)

N.M.

35.7
N.M.

7.9%
24.6
3.3
N.M.
8.0
(11.0)

(64.7)

16.0
N.M.

$

424,542 $

310,383 $

266,391 $

114,159 $

43,992

36.8%

16.5%

Net income attributable to Commerce Bancshares, Inc. (net income) for 2018 was $433.5 million, an increase of $114.2 million, 
or 35.7%, compared to $319.4 million in 2017.  Diluted income per common share increased 37.0% to $3.78 in 2018, compared 
to $2.76 in 2017.  The growth in net income resulted from increases of $90.1 million in net interest income and $40.1 million in 
non-interest income, as well as decreases of $6.5 million in non-interest expense, $4.6 million in income tax expense and $2.6 
million in the provision for loan losses.  These increases in net income were partly offset by a $25.5 million decrease in investment 
securities gains.  The return on average assets was 1.76% in 2018 compared to 1.28% in 2017, and the return on average common 
equity was 16.16% in 2018 compared to 12.46% in 2017.  At December 31, 2018, the ratio of tangible common equity to assets 
increased to 10.45%, compared to 9.84% at year end 2017.  

During 2018, the increase in net interest income mainly resulted from increased rates on the Company’s loan and investment 
portfolios, partially offset by higher rates paid on interest-bearing deposits and borrowings.  Total rates earned on average earning 
assets grew 44 basis points this year, while funding costs for deposits and borrowings increased by 15 basis points.  Non-interest 
income grew 8.7% in 2018, primarily from growth in bank card, trust and deposit fee income.  Investment securities net losses in 
2018 were mainly comprised of net losses on sales of available for sale debt securities of $9.7 million and a $8.9 million adjustment 
to recognize dividend income on a liquidated equity security.  These losses were offset by realized and unrealized net gains on the 
Company’s portfolio of private equity securities of $13.8 million, as well as gains of $4.3 million on sales and fair value adjustments 
on equity securities.  Additionally, net securities gains in 2017 included a gain of $32.0 million on the appreciation of securities 
donated to a related foundation, which did not recur in 2018.

Non-interest expense declined $6.5 million in 2018 compared to 2017, with the decrease resulting from a $32.0 million donation 
of appreciated securities to a charitable organization in 2017 that did not recur in 2018.  This decrease in non-interest expense was 
partly offset by increases in salaries and benefits, data processing and software, and marketing expense, which increased $19.9 
million, $5.0 million, and $4.2 million, respectively.  The provision for loan losses totaled $42.7 million, a decrease of $2.6 million 
from the previous year.

Net income attributable to Commerce Bancshares, Inc. for 2017 was $319.4 million, an increase of $44.0 million, or 16.0%, 
compared to $275.4 million in 2016.  Diluted income per common share increased 16.5% to $2.76 in 2017, compared to $2.37 in 
2016. The increase in net income resulted from increases of $53.6 million in net interest income, $14.7 million in non-interest 
income, and $25.1 million in investment securities gains, as well as a decrease of $13.6 million in income tax expense.  These 
increases in net income were partly offset by increases of $55.1 million in non-interest expense and $8.9 million in the provision 
for loan losses.  The return on average assets was 1.28% in 2017 compared to 1.12% in 2016, and the return on average common 
equity was 12.46% in 2017 compared to 11.33% in 2016.  At December 31, 2017, the ratio of tangible common equity to assets 
increased to 9.84%, compared to 8.66% at year end 2016.

During 2017, net interest income increased $53.6 million compared to 2016.  This increase reflected growth of $53.9 million 
in interest on loans, resulting from higher average balances and loan yields.  In addition, interest on investment securities grew 
by $7.5 million due to higher rates earned, which included $2.0 million in additional inflation income earned on the Company's 
portfolio of U.S. Treasury inflation-protected securities (TIPS).  Interest expense on deposits and borrowings rose by $10.7 million 
largely due to higher average rates paid. The provision for loan losses increased $8.9 million over the previous year, totaling $45.2 
million in 2017, and was $3.6 million higher than net loan charge-offs.  Net charge-offs increased by $9.7 million in 2017 compared 

19

to 2016, mainly due to higher net charge-offs on consumer credit card loans and lower net recoveries on construction and business 
real estate loans.

Non-interest income in 2017 was $461.3 million, an increase of $14.7 million, or 3.3%, compared to $446.6 million in 2016.  
This increase resulted mainly from growth in trust fees, deposit account fees, and loan fees and sales, which increased $13.4 
million, $3.7 million, and $2.5 million, respectively.  Non-interest expense in 2017 was $744.3 million, an increase of $55.1 million 
over $689.2 million in 2016.  The increase in non-interest expense included a $21.0 million, or 4.9%, increase in salaries and 
benefits expense due to higher full-time salaries, incentive compensation, and payroll taxes.  As mentioned above, expense in 
2017 also included $32.0 million of contribution expense resulting from the donation of appreciated securities to a charitable 
foundation.  Investment securities net gains in 2017 totaled $25.1 million, largely resulting from these donations.

The Company distributed a 5% stock dividend for the 25th consecutive year on December 17, 2018.  All per share and average 

share data in this report has been restated for the 2018 stock dividend.

Critical Accounting Policies

The Company's consolidated financial statements are prepared based on the application of certain accounting policies, the most 
significant of which are described in Note 1 to the consolidated financial statements.  Certain of these policies require numerous 
estimates and strategic or economic assumptions that may prove inaccurate or be subject to variations which may significantly 
affect  the  Company's  reported  results  and  financial  position  for  the  current  period  or  future  periods.  The  use  of  estimates, 
assumptions, and judgments are necessary when financial assets and liabilities are required to be recorded at, or adjusted to reflect, 
fair value.  Current economic conditions may require the use of additional estimates, and some estimates may be subject to a 
greater degree of uncertainty due to the current instability of the economy. The Company has identified several policies as being 
critical because they require management to make particularly difficult, subjective and/or complex judgments about matters that 
are inherently uncertain and because of the likelihood that materially different amounts would be reported under different conditions 
or using different assumptions. These policies relate to the allowance for loan losses, fair value measurement, and accounting for 
income taxes.

Allowance for Loan Losses

The Company performs periodic and systematic detailed reviews of its loan portfolio to assess overall collectability.  The level 
of the allowance for loan losses reflects the Company's estimate of the losses inherent in the loan portfolio at any point in time. 
While these estimates are based on substantive methods for determining allowance requirements, actual outcomes may differ 
significantly from estimated results, especially when determining allowances for business, construction and business real estate 
loans.  These loans are normally larger and more complex, and their collection rates are harder to predict.  Personal banking loans, 
including personal real estate, credit card and consumer loans, are individually smaller and perform in a more homogenous manner, 
making loss estimates more predictable. Further discussion of the methodology used in establishing the allowance is provided in 
the Allowance for Loan Losses section of Item 7 and in Note 1 to the consolidated financial statements.

Fair Value Measurement

Investment securities, including available-for-sale, trading, equity and other securities, residential mortgage loans held for sale, 
derivatives  and  deferred  compensation  plan  assets  and  associated  liabilities  are  recorded  at  fair  value  on  a  recurring  basis.  
Additionally, from time to time, other assets and liabilities may be recorded at fair value on a nonrecurring basis, such as impaired 
loans that have been reduced based on the fair value of the underlying collateral, other real estate (primarily foreclosed property), 
non-marketable equity securities and certain other assets and liabilities. These nonrecurring fair value adjustments typically involve 
write-downs of individual assets or application of lower of cost or fair value accounting.

Fair value is an estimate of the exchange price that would be received to sell an asset or paid to transfer a liability in an orderly 
transaction (i.e., not a forced transaction, such as a liquidation or distressed sale) between market participants at the measurement 
date and is based on the assumptions market participants would use when pricing an asset or liability. Fair value measurement and 
disclosure guidance establishes a three-level hierarchy for disclosure of assets and liabilities recorded at fair value. The fair value 
hierarchy, the extent to which fair value is used to measure assets and liabilities and the valuation methodologies and key inputs 
used are discussed in Note 16 on Fair Value Measurements. 

At December 31, 2018, assets and liabilities measured using observable inputs that are classified as either Level 1 or Level 2 
represented 98.9% and 99.6% of total assets and liabilities recorded at fair value, respectively.  Valuations generated from model-
based techniques that use at least one significant assumption not observable in the market are considered Level 3, and the Company's 
Level 3 assets totaled $100.4 million, or 1.2% of total assets recorded at fair value on a recurring basis.  Unobservable assumptions 
reflect estimates of assumptions market participants would use in pricing the asset or liability. Fair value measurements for assets 

20

and liabilities where limited or no observable market data exists often involves significant judgments about assumptions, such as 
determining an appropriate discount rate that factors in both liquidity and risk premiums, and in many cases may not reflect 
amounts exchanged in a current sale of the financial instrument. In addition, changes in market conditions may reduce the availability 
of quoted prices or observable data. For example, reduced liquidity in the capital markets or changes in secondary market activities 
could result in observable market inputs becoming unavailable. Therefore, when market data is not available, the Corporation 
would use valuation techniques requiring more management judgment to estimate the appropriate fair value.

Accounting for Income Taxes

Accrued income taxes represent the net amount of current income taxes which are expected to be paid attributable to operations 
as of the balance sheet date.  Deferred income taxes represent the expected future tax consequences of events that have been 
recognized in the financial statements or income tax returns.   Deferred tax assets and liabilities are measured using the enacted 
tax rates that are expected to apply to taxable income when such assets and liabilities are anticipated to be settled or realized.  
Current and deferred income taxes are reported as either a component of other assets or other liabilities in the consolidated balance 
sheets, depending on whether the balances are assets or liabilities.  Judgment is required in applying generally accepted accounting 
principles in accounting for income taxes.  The Company regularly monitors taxing authorities for changes in laws and regulations 
and their interpretations by the judicial systems.  The aforementioned changes, as well as any changes that may result from the 
resolution of income tax examinations by federal and state taxing authorities, may impact the estimate of accrued income taxes 
and could materially impact the Company’s financial position and results of operations.

21

Net Interest Income

Net interest income, the largest source of revenue, results from the Company’s lending, investing, borrowing, and deposit 
gathering activities. It is affected by both changes in the level of interest rates and changes in the amounts and mix of interest 
earning assets and interest bearing liabilities. The following table summarizes the changes in net interest income on a fully taxable 
equivalent basis, by major category of interest earning assets and interest bearing liabilities, identifying changes related to volumes 
and rates. Changes not solely due to volume or rate changes are allocated to rate.

(In thousands)
Interest income, fully taxable equivalent basis
Loans:

Business
Real estate- construction and land
Real estate - business
Real estate - personal
Consumer
Revolving home equity
Consumer credit card

Total interest on loans

Loans held for sale
Investment securities:

U.S. government and federal agency obligations
Government-sponsored enterprise obligations
State and municipal obligations
Mortgage-backed securities
Asset-backed securities
Other securities

Total interest on investment securities

Federal funds sold and short-term securities purchased 
   under agreements to resell
Long-term securities purchased under agreements to 
   resell
Interest earning deposits with banks
Total interest income
Interest expense
Interest bearing deposits:

Savings
Interest checking and money market
Certificates of deposit of less than $100,000
Certificates of deposit of $100,000 and over
Federal funds purchased and securities sold under
agreements to repurchase
Other borrowings
Total interest expense
Net interest income, fully taxable equivalent basis

2018

Change due to

Average
Volume

Average
Rate

 Total

2017

Change due to

Average
Volume

Average
Rate

Total

$

4,235 $
3,614
1,637
2,765
(1,018)
(735)
2,956
13,454
154

146
(2,331)
(11,184)
9,931
(11,051)
734
(13,755)

105

186
1,206
1,350

25,921 $
8,511
13,870
2,333
9,027
2,732
984
63,378
144

1,877
1,108
(8,022)
12,132
8,517
11,382
26,994

30,156 $
12,125
15,507
5,098
8,009
1,997
3,940
76,832
298

2,023
(1,223)
(19,206)
22,063
(2,534)
12,116
13,239

5,190 $
3,628
9,284
3,114
3,441
(669)
(654)
23,334
(368)

3,831
(3,108)
(1,191)
7,771
(4,884)
(1,151)
1,268

15,053 $
6,235
3,420
(264)
2,548
1,388
2,975
31,355
51

238
(2,744)
3
(1,036)
6,295
4,199
6,955

20,243
9,863
12,704
2,850
5,989
719
2,321
54,689
(317)

4,069
(5,852)
(1,188)
6,735
1,411
3,048
8,223

184

289

36

116

152

255
2,804
93,759

441
4,010
95,109

(1,765)
97
22,602

3,661
1,153
43,291

1,896
1,250
65,893

57
328
(264)
(2,393)

(65)
10,174
834
6,192

(8)
10,502
570
3,799

53
235
(272)
(439)

5
2,650
108
2,753

48
(3,041)
(5,265)
6,615 $

9,778
—
26,913
66,846 $

9,826
(3,041)
21,648
73,461 $

463
(1,955)
(1,915)
24,517 $

6,051
1,073
12,640
30,651 $

$

58
2,885
(164)
2,314

6,514
(882)
10,725
55,168

Net interest income totaled $823.8 million in 2018, increasing $90.1 million, or 12.3%, compared to $733.7 million in 2017. 
On a tax equivalent (T/E) basis, net interest income totaled $840.1 million, and increased $73.5 million over 2017.  This increase 
included growth of $76.8 million in loan interest income (T/E), resulting from higher average balances and higher rates earned.  
In addition, interest earned on investment securities increased $13.2 million, mainly due to higher rates earned and the receipt of 
$8.9 million in dividend income during the second quarter of 2018, which was related to a liquidated equity security that was 
carried at fair value.  Interest expense on deposits and borrowings combined was $65.4 million and increased $21.6 million, mostly 
due to higher rates paid.  The net yield on earning assets (T/E) was 3.53% in 2018 compared with 3.19% in 2017.

22

During 2018, loan interest income (T/E) grew $76.8 million over 2017 mainly due to higher rates earned coupled with increased 
average balances for most loan categories.  The average tax equivalent rate earned on the loan portfolio increased 46 basis points 
to 4.53% in 2018 compared to 4.07% in 2017.  The higher rates earned on the loan portfolio were partly related to continued 
actions taken by the Federal Reserve to raise short-term interest rates, which enabled much of the Company's loan portfolio to re-
price higher.  In addition, average loan balances increased 2.3%, or $314.4 million, this year.  Increased interest on business loans 
was the main driver of overall higher loan interest income, mostly due to higher rates, as many of these loans contain variable 
interest rate terms.  Average business loan balances also grew $131.0 million this year.  Increases in average balances and rates 
on construction and business real estate loans drove interest income growth a combined $27.6 million this year.  Interest on personal 
real estate loans increased $5.1 million as average balances were higher by $74.1 million or 3.7%, and the average rate grew 11 
basis points.  Interest on consumer loans grew $8.0 million over the prior year as the average rate earned increased 45 basis points, 
but was partly offset by a decline in average balances of $25.6 million.  Consumer credit card loan interest was higher by $3.9 
million due to growth of $24.9 million in average balances, coupled with a 13 basis point increase in the average rate earned.  

Tax equivalent interest income on total investment securities increased $13.2 million during 2018, as the average rate earned 
increased 33 basis points, while average balances declined $661.6 million.  The average rate on the total investment portfolio was 
2.84% in 2018 compared to 2.51% in 2017, while the average balance of the total investment securities portfolio (excluding 
unrealized fair value adjustments on available for sale debt securities) was $8.8 billion in 2018 compared to an average balance 
of $9.5 billion in 2017.  The increase in interest income was mainly due to higher interest earned on mortgage-backed securities, 
coupled with increased interest and dividend income on equity and other securities.  These increases were partly offset lower 
interest earned on state and municipal securities.  Interest income on mortgage-backed securities increased $22.1 million, due to 
an increase in average balances of $419.0 million and an increase of 29 basis points in the average rate earned.  Interest income 
on equity securities increased due to $8.9 million in dividend income during the second quarter of 2018 (mentioned previously), 
while interest on other securities increased $1.9 million due to an increase in receipts of non-recurring equity investment dividends 
during 2018.  Interest earned on U.S. government securities grew $2.0 million, which included growth of $2.1 million in inflation 
income on the Company's treasury inflation-protected securities (TIPS).  Partly offsetting these increases in interest income were 
declines of $19.2 million, $2.5 million and $1.2 million in interest earned on state and municipal, asset-backed and government-
sponsored enterprise (GSE) securities, respectively.  The decline in state and municipal interest resulted from a decline of $310.0 
million in average balances coupled with a lower tax equivalent rate due to tax law changes in 2018.  Asset-backed securities 
interest decreased mainly due to a decline of $627.9 million in average balances, partly offset by higher average rates.  Interest 
earned on GSE's declined mainly due to lower average balances, partly offset by growth in the average rate.  Interest earned on 
deposits with banks increased $4.0 million mainly due to an 88 basis point increase in average rates earned and an increase of 
$112.7 million in average balances.  

During 2018, interest expense on deposits increased $14.9 million over 2017 and resulted mainly from an 11 basis point increase 
in the overall average rate paid on deposits.  Interest expense on interest checking and money market accounts increased $10.5 
million due to higher rates paid, which rose nine basis points.  The growth in interest expense on certificates of deposit was largely 
due to higher rates paid on certificates of deposit over $100,000, which increased 54 basis points, partly offset by lower total 
average certificate of deposit balances, which fell $363.3 million, or 17.5%.  The overall rate paid on total deposits increased 
from .23% in 2017 to .34% in the current year.  Interest expense on borrowings increased due to higher rates paid on customer 
repurchase agreements, partly offset by the elimination of all Federal Home Loan Bank (FHLB) borrowings in 2018.  The overall 
average rate incurred on all interest bearing liabilities was .44% in 2018, compared to .29% in 2017.

During 2017, net interest income totaled $733.7 million, increasing $53.6 million, or 7.9%, compared to $680.0 million in 
2016. On a tax equivalent (T/E) basis, net interest income totaled $766.6 million and increased $55.2 million over 2016.  This 
increase included growth of $54.7 million in loan interest, resulting from higher average loan balances and higher rates earned.  
In addition, interest earned on investment securities increased $8.2 million, mainly due to higher rates earned.  Interest expense 
on deposits and borrowings combined was $43.7 million and increased $10.7 million compared to 2016 largely due to higher rates 
paid.  The net yield on earning assets (T/E) was 3.19% in 2017 compared to 3.04% in 2016.  

During 2017, loan interest income (T/E) grew $54.7 million over 2016 due to average loan growth of $683.9 million, or 5.3%.  
The average tax equivalent rate earned on the loan portfolio was 4.07% in 2017 compared to 3.86% in 2016.  Similar to 2018, the 
higher rates earned on the loan portfolio were partly related to increases in interest rate levels taken by the Federal Reserve during 
2017.  The largest increase in loan interest occurred in business loans, which was higher by $20.2 million as a result of growth in 
the average rate earned of 31 basis points.  Also contributing to the increase were higher average business loan balances of $179.5 
million, or 3.9%, as growth trends continued in commercial and industrial, tax-free, and lease loans.  Construction and land loan 
interest grew $9.9 million due to a 71 basis point increase in average rates and a $103.1 million, or 13.2%, increase in average 
balances.  Business real estate interest was higher by $12.7 million as a result of an increase in average balances of $253.7 million, 
or 10.4%, along with an increase in average rates of 13 basis points.  Interest earned on consumer loans increased $6.0 million 
over the prior year as the average rate increased 12 basis points and average balances increased $89.2 million.  Personal real estate 
23

loan interest was higher by $2.9 million and resulted from growth in average balances of $83.3 million.   Interest on consumer 
credit card loans rose $2.3 million due to a 40 basis point increase in the average rate earned.

Tax equivalent interest income on total investment securities increased $8.2 million during 2017, as the average rate earned 
increased nine basis points, while total average balances declined slightly.  The average rate earned on the total investment portfolio 
was 2.51% in 2017 compared to 2.42% in 2016, while the average balance of the total investment securities portfolio (excluding 
unrealized fair value adjustments on available for sale debt securities) was approximately $9.5 billion during both years.  The 
increase in interest income was mainly due to higher interest earned on U.S. government obligations, mortgage-backed securities, 
and other securities.  Interest earned on U.S. government securities grew $4.1 million, which included growth of $2.0 million in 
inflation-adjusted interest on TIPS.  In addition, average balances rose $179.9 million, or 24.5%.  Interest income on mortgage-
backed securities increased $6.7 million, due to an increase in average balances of $323.8 million, partly offset by a decline of 
three basis points in the average rate earned.  Interest earned on asset-backed securities increased $1.4 million, mainly due to an 
increase of 30 basis points in the average rate earned, partly offset by a decline in average balances of $334.5 million.  Interest 
income on other securities increased $2.9 million, largely due to one-time interest payments received on a private equity investment 
in 2017.  Partly offsetting these increases in interest income were declines of $5.9 million and $1.2 million in interest on GSE and 
state and municipal securities, respectively.  The decline in GSE interest resulted from a $139.4 million decline in average balances, 
coupled with a rate decrease of 61 basis points, while state and municipal interest was lower due to a decrease of $33.0 million 
in average balances.  Interest earned on deposits with banks increased $1.3 million mainly due to a 55 basis point increase in 
average rates earned.  Interest on long-term securities purchased under resell agreements increased $1.9 million in 2017 compared 
to 2016 due to an increase in the average rate of 53 basis points, partly offset by a $103.2 million decrease in the average balances 
of these instruments.   

During 2017, interest expense on deposits increased $5.1 million over 2016.  This growth was comprised of higher interest 
expense on money market and interest checking accounts of $2.9 million and higher interest expense on certificates of deposit of 
$2.2 million. The increase in money market and interest checking interest expense resulted mainly from higher average rates paid, 
which rose three basis points.  The growth in certificate of deposit interest expense was largely due to higher rates paid on certificates 
of deposit over $100,000, which increased 19 basis points, partly offset by lower total average certificate of deposit balances, 
which fell $139.6 million, or 6.3%. The overall rate paid on total deposits increased from .19% in 2016 to .23% in the current 
year.  Interest expense on borrowings increased $5.6 million, due to higher average rates paid on repurchase agreements during 
2017, partly offset by lower FHLB borrowings.  The overall average rate incurred on all interest bearing liabilities was .29% in 
2017, compared to .22% in 2016.

Provision for Loan Losses

The provision for loan losses is recorded to bring the allowance for loan losses to a level deemed adequate by management 
based on the factors mentioned in the “Allowance for Loan Losses” section of this discussion.  The provision for loan losses totaled 
$42.7 million in 2018, a decrease of $2.6 million from the 2017 provision of $45.2 million.  In 2017, the provision exceeded net 
loan charge-offs by $3.6 million, increasing the allowance for loan losses by the same amount, whereas the 2018 provision was 
$400 thousand greater than net loan charge-offs for the year.

 Net loan charge-offs for the year totaled $42.3 million and increased $650 thousand compared to $41.6 million in 2017.  The 
increase in net loan charge-offs over the previous year was mainly the result of higher net charge-offs on business loans, which 
increased $724 thousand and was largely the result of a charge-off recorded on one larger loan.  In addition, consumer credit card 
net charge-offs increased $325 thousand, while construction loan net recoveries declined $556 thousand.   Partly offsetting these 
increases in net charge-offs were lower net charge-offs on consumer loans, which decreased $693 thousand from the prior year. 
The allowance for loan losses totaled $159.9 million at December 31, 2018, an increase of $400 thousand compared to the prior 
year, and represented 1.13% of outstanding loans at year end 2018, compared to 1.14% at year end 2017.  

24

Non-Interest Income

(Dollars in thousands)
Bank card transaction fees
Trust fees
Deposit account charges and other fees
Capital market fees
Consumer brokerage services
Loan fees and sales
Other
Total non-interest income
Non-interest income as a % of total revenue*
Total revenue per full-time equivalent employee

$

$

$

2018
171,576
147,964
94,517
7,721
15,807
12,723
51,033
501,341

37.8%
276.4

$

$

$

2017
155,100
135,159
90,060
7,996
14,630
13,948
44,370
461,263

38.6%
248.9

$

$

$

2016
154,043
121,795
86,394
10,655
13,784
11,412
48,473
446,556

39.6%
235.5

*  Total revenue is calculated as net interest income plus non-interest income.

% Change

'18-'17

'17-'16

10.6%
9.5
4.9
(3.4)
8.0
(8.8)
15.0
8.7%

0.7%
11.0
4.2
(25.0)
6.1
22.2
(8.5)
3.3%

Non-interest income totaled $501.3 million, an increase of $40.1 million, or 8.7%, compared to $461.3 million in 2017.  Bank 
card fees increased $16.5 million, or 10.6%, over the prior year, as a result of growth in net debit card fees of $4.1 million and net 
corporate card fees of $14.8 million.  These increases were partly offset by declines in net credit card fees of $1.6 million and net 
merchant fees of $836 thousand.  The table below is a summary of bank card transaction fees for the last three years.

(Dollars in thousands)

Net debit card fees

Net credit card fees

Net merchant fees

Net corporate card fees

2018

2017

2016

'18-'17

'17-'16

% Change

$

39,738 $

35,636 $

12,965

19,233

99,640

14,576

20,069

84,819

33,441

14,834

23,043

82,725

11.5%

(11.1)

(4.2)

17.5

6.6%

(1.7)

(12.9)

2.5

0.7%

Total bank card transaction fees

$

171,576 $

155,100 $

154,043

10.6%

Trust fee income increased $12.8 million, or 9.5%, as a result of continued growth in both personal (up 11.1%) and institutional 
(up 6.4%) trust fees.  The market value of total customer trust assets totaled $50.0 billion at year end 2018, which was an increase 
of 2.7% over year end 2017 balances.  Deposit account fees increased $4.5 million, or 4.9%, mainly due to growth of $2.4 million 
in corporate cash management fees, $1.1 million in deposit account service charges and $892 thousand in overdraft and return 
item fees.  In 2018, corporate cash management fees comprised 40.7% of total deposit fees, while overdraft fees comprised 33.3% 
of total deposit fees.  Capital market fees declined $275 thousand, or 3.4%, due to continued lower sales volumes, while consumer 
brokerage services revenue increased $1.2 million, or 8.0%, mainly due to growth in advisory and fixed annuity fees.  Loan fees 
and sales decreased $1.2 million, or 8.8%, from the prior year mainly due to declines mortgage banking revenue as a result of 
lower originations of fixed-rate loans in 2018.  Total mortgage banking revenue totaled $8.2 million in 2018 compared to $9.2 
million in 2017.  Other non-interest income increased $6.7 million, or 15.0%, over the prior year, mainly due to gains of $6.6 
million recorded on the sale of branch properties in 2018.  In addition, cash sweep commissions, interest rate swap fees, and fees 
from sales of tax credits increased $1.6 million, $2.1 million, and $1.6 million, respectively, over 2017.  These increases were 
partly offset by lower gains of $1.1 million on sales of leased assets to customers upon lease termination.                

During 2017, non-interest income increased $14.7 million, or 3.3%, to $461.3 million compared to $446.6 million in 2016.  
Bank card fees increased $1.1 million, or .7%, over 2016.  This growth included increases of $2.2 million, or 6.6%, in net debit 
card fees and $2.1 million, or 2.5%, in net corporate card fees, partly offset by a decline of $3.0 million, or 12.9%, in net merchant 
fees.  Trust fee income increased $13.4 million, or 11.0%, as a result of growth in both personal (up 10.3%) and institutional (up 
11.9%) trust fees.  The market value of total customer trust assets totaled $48.7 billion at year end 2017, which was an increase 
of 13.1% over year end 2016 balances.  Deposit account fees increased $3.7 million, or 4.2%, mainly due to growth in service 
charges on deposits of $2.5 million, or 12.1%.  In addition, overdraft fees increased $1.2 million, or 4.2%, while corporate cash 
management fees were flat.  Capital market fees declined $2.7 million, or 25.0%, due to lower sales volumes, while consumer 
brokerage services revenue increased $846 thousand, or 6.1%, due to growth in advisory fees.  Loan fees and sales increased $2.5 
million in 2017 compared to 2016, mainly due to higher mortgage banking revenue.  Other non-interest income decreased $4.1 
million, or 8.5%, from 2016.  This decrease was due in part to a decline in interest rate swap fees of $3.9 million due to lower 
origination volume.  In addition, a large gain on a branch sale and a trust settlement were recorded in 2016, which did not recur 
in 2017.  These declines were partly offset by higher gains of $1.2 million on sales of leased assets to customers upon lease 
termination. 

25

     
Investment Securities Gains (Losses), Net

(In thousands)

2018

2017

2016

Net gains (losses) on sales of available for sale debt securities

$

(9,653)

$

(9,695)

$

Net gains on sales of equity securities

Fair value adjustments on equity securities

Adjustment for dividend income on a liquidated equity investment

Donations of equity securities

Net gains (losses) on sales and fair value adjustments of private equity investments

Other

1,759

2,542

(8,917)

—

13,849

(68)

10,643

—

—

31,074

(6,332)

(639)

Total investment securities gains (losses), net

$

(488)

$

25,051

$

109

1,904

—

—

—

(1,796)

(270)

(53)

Net gains and losses on investment securities during 2018, 2017 and 2016 are shown in the table above.  Included in these 
amounts are gains and losses arising from sales of securities from the Company’s available for sale debt portfolio, including credit-
related losses on debt securities identified as other-than-temporarily impaired.  Also shown are gains and losses relating to private 
equity investments, which are primarily held by the Parent’s majority-owned private equity subsidiaries.  These include fair value 
adjustments, in addition to gains and losses realized upon disposition.  The portions of private equity investment gains and losses 
that are attributable to minority interests are reported as non-controlling interest in the consolidated statements of income, and 
resulted in expense of $2.8 million in 2018, compared to income of $575 thousand in 2017 and expense of $573 thousand in 2016. 

Net securities losses of $488 thousand were recorded in 2018, which included $9.7 million in net losses realized on bond sales 
resulting from  the  Company's  sale  of  approximately $680  million  (book  value) of  bonds,  mainly  mortgage  and  asset-backed 
securities, as part of a strategy to extend the duration of the securities portfolio and improve net interest margins.  Net securities 
losses also included $8.9 million in losses related to an adjustment for dividend income on a liquidated investment.  These losses 
were offset by net gains totaling $13.8 million of fair value adjustments on private equity investments, in addition to fair value 
adjustments and net gains realized on sales of equity investments. 

Net securities gains of $25.1 million were recorded in 2017, which included $31.1 million in gains realized upon donation of 
appreciated stock and $10.6 million in net gains realized on sales of equity securities.  These gains were offset by net losses of 
$9.7 million realized on sales of available for sale debt securities, resulting from the Company's sale of approximately $790 million 
of bonds, mainly mortgage and asset-backed securities.  Additionally, net securities losses included $499 thousand in net losses 
realized on the sale of private equity investments and $5.8 million in losses related to fair value adjustments on private equity 
investments.

Net securities losses of $53 thousand were recorded in 2016.  The 2016 net loss included $1.9 million in gains realized upon 
dispositions of private equity investments, offset by net losses in fair value totaling $3.7 million on the Company's private equity 
investment portfolio.  Additionally, the Company realized gains on sales of equity securities, including a $1.8 million gain resulting 
from the Parent's withdrawal from a private equity fund as required under the Volcker Rule investment prohibitions.

26

Non-Interest Expense 

(Dollars in thousands)

Salaries

Employee benefits

Net occupancy

Equipment

Supplies and communication

Data processing and software

Marketing

Deposit insurance

Community service

Other

2018

2017

2016

'18-'17

'17-'16

$

396,897

$

380,945

$

360,840

4.2 %

5.6%

% Change

71,297

46,044

18,125

20,637

85,978

20,548

11,546

2,445

64,304

67,376

45,612

18,568

22,790

80,998

16,325

13,986

34,377

63,366

66,470

46,290

19,141

24,135

79,589

16,032

13,327

3,906

59,499

5.8

.9

(2.4)

(9.4)

6.1

25.9

(17.4)

(92.9)

1.5

1.4

(1.5)

(3.0)

(5.6)

1.8

1.8

4.9

N.M.

6.5

8.0%

Total non-interest expense

$

737,821

$

744,343

$

689,229

(.9)%

Efficiency ratio
Salaries and benefits as a % of total non-interest 
expense
Number of full-time equivalent employees

55.6%

63.5%

4,795

62.2%

60.2%

4,800

61.0%

62.0%

4,784

       Non-interest expense was $737.8 million in 2018, a decrease of $6.5 million, or .9%, from the previous year.  Salaries and 
benefits expense increased $19.9 million, or 4.4%, mainly due to higher full-time salaries and medical expense.  Growth in salaries 
expense was driven by increases in full-time salaries in information technology, consumer, wealth, commercial and other support 
units,  while  incentive  compensation  expense  declined  slightly  from  2017.    Full-time  equivalent  employees  totaled  4,795  at 
December 31, 2018, reflecting a small decrease from 2017.  Occupancy expense increased $432 thousand, or .9%, mainly due to 
higher rent, utilities and building services expense, while equipment expense decreased $443 thousand, or 2.4%, due to lower 
equipment depreciation expense.  Supplies and communication expense decreased $2.2 million, or 9.4%, mainly due to lower 
voice and data network costs.  Data processing and software expense increased $5.0 million, or 6.1%, primarily due to higher third 
party processing costs.  Marketing expense increased $4.2 million, or 25.9%, due to new bank card initiatives and consumer 
marketing initiatives in 2018.  Deposit insurance expense declined $2.4 million, or 17.4%, from the prior year mainly due to 
decreases in average assets, a lower assessment rate, and the elimination of the special FDIC surcharge in the fourth quarter of 
2018.   Community service costs decreased $31.9 million due to the contribution of appreciated securities to a related foundation 
in 2017, which did not recur in 2018.  Other non-interest expense increased $938 thousand, or 1.5%, over the prior year mainly 
due to higher costs for professional fees (up $2.4 million) and directors fees (up $936 thousand).  These increases were partly 
offset by lower bank card fraud losses (down $961 thousand). 

In 2017, non-interest expense was $744.3 million, an increase of $55.1 million, or 8.0%, over 2016.  Salaries and benefits 
expense increased $21.0 million, or 4.9%, mainly due to higher full-time salaries, incentive compensation, and payroll taxes.  
Incentive  compensation  included  the  accrual  of  a  discretionary  bonus  of  $3.3  million  in  December  2017  that  was  paid  to 
approximately  75%  of  all  employees.    Growth  in  salaries  expense  resulted  partly  from  staffing  additions  in  commercial  and 
consumer, information technology, and other support units. Full-time equivalent employees totaled 4,800 at December 31, 2017, 
an increase of .3% over 2016.  Occupancy expense decreased $678 thousand, mainly due to higher net rental income and lower 
demolition costs on a branch replacement project.  Supplies and communication expense decreased by $1.3 million, or 5.6%, 
mainly  due  to  reissuance  costs  for  new  chip  cards  distributed  to  customers  in  2016  and  lower  office  supplies  expense.  Data 
processing and software expense increased $1.4 million, or 1.8%, mainly due to higher online subscription services and outsourced 
data provider fees, partly offset by lower bank card processing costs.  Equipment expense decreased by $573 thousand, or 3.0%, 
while deposit insurance expense was higher by $659 thousand, or 4.9%, due to higher insurance rates.  Costs for marketing increased 
slightly compared to 2016.  Community service costs increased $30.5 million due to the contribution of $32.0 million of appreciated 
securities to a related foundation during 2017.  Other non-interest expense increased $3.9 million, or 6.5%, over 2016 mainly due 
to higher costs for legal and professional fees (up $1.2 million), impairment losses on surplus branch sites (up $1.2 million), and 
lower deferred origination costs (down $1.5 million).

Income Taxes

Income tax expense was $105.9 million in 2018, compared to $110.5 million in 2017 and $124.2 million in 2016.  The effective 

tax rate, including the effect of non-controlling interest, was 19.6% in 2018 compared to 25.7% in 2017 and 31.1% in 2016. 

27

     
    
Due to the enactment of new federal tax reform legislation in December 2017, federal tax rates were lowered from 35% to 
21%, which lowered the Company's effective tax rate in 2018.  Additionally, the Company adopted ASU 2016-09, "Improvements 
to Employee Share-Based Payment Accounting," on January 1, 2017, which requires all excess tax benefits (net of tax deficiencies) 
to be recognized as income tax expense or benefit in the income statement.  The amount of excess tax benefits (net of tax deficiencies) 
recognized as a reduction to income tax expense totaled $4.7 million and $7.3 million in 2018 and 2017, respectively.  In 2017, 
the Company also recorded income tax benefits of $11.8 million resulting from the contribution of appreciated securities to a 
charitable foundation.

Financial Condition 

Loan Portfolio Analysis

Classifications of consolidated loans by major category at December 31 for each of the past five years are shown in the table 
below.  This portfolio consists of loans which were acquired or originated with the intent of holding to their maturity.  Loans held 
for sale are separately discussed in a following section.  A schedule of average balances invested in each loan category below 
appears on page 54.

(In thousands)

Commercial:

Business

Real estate — construction and land

Real estate — business

Personal banking:

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total loans

2018

2017

2016

2015

2014

Balance at December 31

$

5,106,427 $

4,958,554 $

4,776,365 $

4,397,893 $ 3,969,952

869,659

2,875,788

968,820

2,697,452

791,236

2,643,374

624,070

403,507

2,355,544

2,288,215

2,127,083

1,955,572

376,399

814,134

15,236

2,062,787

2,104,487

400,587

783,864

7,123

2,010,397

1,990,801

413,634

776,465

10,464

1,915,953

1,883,092

1,924,365

1,705,134

432,981

779,744

6,142

430,873

782,370

6,095

$

14,140,298 $

13,983,674 $

13,412,736 $

12,436,692 $ 11,469,238

The contractual maturities of business and real estate loan categories at December 31, 2018, and a breakdown of those loans 

between fixed rate and floating rate loans are as follows.

(In thousands)

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Principal Payments Due

In
One Year
or Less

After One
Year Through
Five Years

After
Five
Years

Total

$

2,503,345

$

2,153,729

$

449,353

$

5,106,427

524,674

516,579

165,134

322,426

1,750,781

510,971

22,559

608,428

1,450,978

869,659

2,875,788

2,127,083

Total business and real estate loans

$

3,709,732

$

4,737,907

$

2,531,318

$

10,978,957

Business and real estate loans:

Loans with fixed rates

Loans with floating rates

Total business and real estate loans

23.8%

76.2%

100.0%

48.4%

51.6%

100.0%

55.2%

44.8%

100.0%

41.7%

58.3%

100.0%

28

    
The following table shows loan balances at December 31, 2018, segregated between those with fixed interest rates and those 
with variable rates that fluctuate with an index. 

(In thousands)

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total loans

Fixed Rate
Loans

Variable Rate
Loans

Total

% Variable Rate
Loans

$

1,856,806 $

3,249,621 $

5,106,427

63.6%

46,693

1,224,106

1,445,600

1,373,478

7,171

61,878

15,236

822,966

1,651,682

681,483

582,094

369,228

752,256

—

869,659

2,875,788

2,127,083

1,955,572

376,399

814,134

15,236

94.6

57.4

32.0

29.8

98.1

92.4

—

$

6,030,968 $

8,109,330 $

14,140,298

57.3%

Total loans at December 31, 2018 were $14.1 billion, an increase of $156.6 million, or 1.1%, over balances at December 31, 
2017.  The growth in loans during 2018 occurred in the business, business real estate, personal real estate, credit card and overdraft 
loan categories, while construction, consumer and revolving home equity loans declined from the prior year.  Business loans 
increased $147.9 million, or 3.0%, reflecting growth in commercial and industrial loans, while commercial card and tax-advantaged 
lending declined.   Business real estate loans increased $178.3 million, or 6.6%, due to the improved loan demand and the transfer 
of certain outstanding construction loans into this category.  Construction loans decreased $99.2 million, or 10.2% mainly due to 
pay downs on certain completed projects and transfers to the business real estate loan category.  Personal real estate loans increased 
$64.3 million, or 3.1%, on origination growth and demand for adjustable rate mortgages, which are retained on the balance sheet.  
The Company sells certain long-term fixed rate mortgage loans to the secondary market, and loan sales in 2018 totaled $193.5 
million, compared to $199.8 million in 2017.   Consumer loans decreased $148.9 million, or 7.1%, due to declines in automobile, 
fixed rate home equity and other consumer loans, along with continued run off of marine and recreational vehicle loan balances.   
Consumer credit card loans increased $30.3 million, or 3.9%, as a result of new account activity, while revolving home equity 
loan balances declined $24.2 million compared to balances at year end 2017.

The Company currently holds approximately 30% of its loan portfolio in the Kansas City market, 29% in the St. Louis market, 
and 41% in other regional markets. The portfolio is diversified from a business and retail standpoint, with 63% in loans to businesses 
and 37% in loans to consumers. The Company believes a diversified approach to loan portfolio management, strong underwriting 
criteria and an aversion toward credit concentrations, from an industry, geographic and product perspective, have contributed to 
low levels of problem loans and loan losses experienced over the last several years.

The Company participates in credits of large, publicly traded companies which are defined by regulation as shared national 
credits, or SNCs. Regulations define SNCs as loans exceeding $100 million that are shared by three or more financial institutions. 
The Company typically participates in these loans when business operations are maintained in the local communities or regional 
markets and opportunities to provide other banking services are present. At December 31, 2018, the balance of SNC loans totaled 
approximately $830.2 million, with an additional $1.3 billion in unfunded commitments.

Commercial Loans

Business

Total business loans amounted to $5.1 billion at December 31, 2018 and include loans used mainly to fund customer accounts 
receivable, inventories, and capital expenditures. The business loan portfolio includes tax-advantaged loans and leases which carry 
tax free interest rates.  These loans totaled $902.5 million at December 31, 2018, a decline of $32.6 million, or 3.5%, from December 
31, 2017 balances. The business loan portfolio also includes direct financing and sales type leases totaling $557.3 million, which 
are used by commercial customers to finance capital purchases ranging from computer equipment to office and transportation 
equipment. These leases increased $25.8 million, or 4.9%, over 2017.  The Company has outstanding energy-related loans totaling 
$143.8 million at December 31, 2018, which are further discussed on page 38.  Also included in the business portfolio are corporate 
card loans, which totaled $297.0 million at December 31, 2018 and are made in conjunction with the Company’s corporate card 
business  for  corporate  trade  purchases.    Corporate  card  loans  are  made  to  corporate,  non-profit  and  government  customers 
nationwide, but have very short-term maturities, which limit risk.

Business loans, excluding corporate card loans, are made primarily to customers in the regional trade area of the Company, 
generally the central Midwest, encompassing the states of Missouri, Kansas, Illinois, and nearby Midwestern markets, including 

29

Iowa, Oklahoma, Colorado, Texas and Ohio. This portfolio is diversified from an industry standpoint and includes businesses 
engaged in manufacturing, wholesaling, retailing, agribusiness, insurance, financial services, public utilities, health care, and other 
service businesses. Emphasis is upon middle-market and community businesses with known local management and financial 
stability.  Consistent with management’s strategy and emphasis upon relationship banking, most borrowing customers also maintain 
deposit accounts and utilize other banking services. Net loan charge-offs in this category totaled $2.1 million in 2018 (mainly 
representing a charge-off on one larger loan placed on non-accrual late in the year), compared to net loan charge-offs of $1.4 
million recorded in 2017.  Non-accrual business loans were $9.0 million (.2% of business loans) at December 31, 2018 compared 
to $5.9 million at December 31, 2017.  

Real Estate-Construction and Land

The portfolio of loans in this category amounted to $869.7 million at December 31, 2018, which was a decrease of $99.2 
million, or 10.2%, from the prior year and comprised 6.2% of the Company’s total loan portfolio.  Commercial construction and 
land development loans totaled $664.6 million, or 76.4% of total construction loans at December 31, 2018.  These loans decreased 
$101.3 million from 2017 year end balances; driving the decline in the total construction portfolio. Commercial construction loans 
are made during the construction phase for small and medium-sized office and medical buildings, manufacturing and warehouse 
facilities,  apartment  complexes,  shopping  centers,  hotels  and  motels,  and  other  commercial  properties.  Commercial  land 
development loans relate to land owned or developed for use in conjunction with business properties. Residential construction 
and land development loans at December 31, 2018 totaled $205.1 million, or 23.6% of total construction loans. A stable construction 
market has contributed to improved loss trends, with net loan recoveries of $635 thousand and $1.2 million recorded in 2018 and 
2017, respectively.  

Real Estate-Business

Total business real estate loans were $2.9 billion at December 31, 2018 and comprised 20.3% of the Company’s total loan 
portfolio. This category includes mortgage loans for small and medium-sized office and medical buildings, manufacturing and 
warehouse facilities, shopping centers, hotels and motels, churches, and other commercial properties.  The business real estate 
borrowers and/or properties are generally located in local and regional markets where Commerce does business, and emphasis is 
placed  on  owner-occupied  lending  (36.1%  of  this  portfolio),  which  presents  lower  risk  levels.   Additional  information  about 
business real estate loans by borrower is presented on page 36.  At December 31, 2018, non-accrual balances amounted to $1.7 
million, or .1% of business real estate loans, down from $2.7 million at year end 2017.  The Company experienced net loan 
recoveries of $378 thousand in 2018, compared to net loan recoveries of $203 thousand in 2017. 

Personal Banking Loans

Real Estate-Personal

At  December  31,  2018,  there  were  $2.1  billion  in  outstanding  personal  real  estate  loans,  which  comprised  15.0%  of  the 
Company’s total loan portfolio. The mortgage loans in this category are mainly for owner-occupied residential properties. The 
Company originates both adjustable and fixed rate mortgage loans, and at December 31, 2018, 32% of the portfolio was comprised 
of adjustable rate loans, while 68% was comprised of fixed rate loans.  The Company does not purchase any loans from outside 
parties  or  brokers,  and  has  never  maintained  or  promoted  subprime  or  reduced-document  products.  Levels  of  mortgage  loan 
origination activity increased slightly in 2018, with originations of $563.0 million in 2018 compared with $560.8 million in 2017.  
Net loans retained by the Company increased $64.3 million, driven by increased demand for adjustable rate mortgage loans, which 
the Company retains, while loans sold to the secondary market decreased $6.3 million.  The loan sales were made under a 2015 
initiative to originate and sell certain long term fixed rate loans, resulting in sales of $199.8 million in 2017 and $193.5 million 
in 2018.  The Company has experienced lower loan losses in this category than many others in the industry and believes this is 
partly because of its conservative underwriting culture, stable markets, and the fact that it does not offer subprime lending products 
or purchase loans from brokers.  Net loan recoveries for 2018 amounted to $335 thousand, compared to net loan recoveries of 
$305 thousand in the previous year.  The non-accrual balances of loans in this category decreased to $1.8 million at December 31, 
2018, compared to $2.5 million at year end 2017.  

Consumer

Consumer loans consist of private banking, automobile, motorcycle, marine, tractor/trailer, recreational vehicle (RV), fixed 
rate home equity, patient health care financing and other types of consumer loans.  These loans totaled $2.0 billion at year end 
2018.  Approximately 47% of the consumer portfolio consists of automobile loans, 20% in private banking loans, 5% in motorcycle 
loans, 14% in fixed rate home equity loans, 9% in heathcare financing loans and 3% in marine and RV loans.  Total consumer 
loans decreased $148.9 million at year end in 2018 compared to year end 2017.  Declines of $99.4 million in automobile loan 
originations, $28.5 million in fixed rate home equity loans, $20.9 million in marine and RV loans and $42.2 million in motorcycle 
loans were partly offset by growth of $25.3 million in patient health care financing and $12.4 million in private banking loans.  

30

Also, auto loans totaling $25.9 million were sold to another institution this year.  Net charge-offs on total consumer loans were 
$9.3 million in 2018, compared to $10.0 million in 2017, averaging .5% of consumer loans in both years.  Consumer loan net 
charge-offs included marine and RV loan net charge-offs of $710 thousand, which were 1.2% of average marine and RV loans in 
2018, compared to 1.4% in 2017. 

Revolving Home Equity

Revolving home equity loans, of which 98% are adjustable rate loans, totaled $376.4 million at year end 2018.  An additional 
$709.4 million was available in unused lines of credit, which can be drawn at the discretion of the borrower. Home equity loans 
are  secured  mainly  by  second  mortgages  (and  less  frequently,  first  mortgages)  on  residential  property  of  the  borrower.  The 
underwriting terms for the home equity line product permit borrowing availability, in the aggregate, generally up to 80% or 90% 
of the appraised value of the collateral property at the time of origination.  Net charge-offs totaled $55 thousand in 2018, compared 
to $185 thousand in 2017.

Consumer Credit Card

Total consumer credit card loans amounted to $814.1 million at December 31, 2018 and comprised 5.8% of the Company’s 
total loan portfolio. The credit card portfolio is concentrated within regional markets served by the Company. The Company offers 
a variety of credit card products, including affinity cards, rewards cards, and standard and premium credit cards, and emphasizes 
its credit card relationship product, Special Connections.  Approximately 41% of the households that own a Commerce credit card 
product also maintain a deposit relationship with the subsidiary bank.  At December 31, 2018, approximately 92% of the outstanding 
credit card loan balances had a floating interest rate, compared to 91% in the prior year.  Net charge-offs amounted to $30.6 million 
in 2018, an increase of $325 thousand over $30.3 million in 2017. 

Loans Held for Sale

At December 31, 2018, loans held for sale were comprised of certain long-term fixed rate personal real estate loans and loans 
extended to students while attending colleges and universities.  The personal real estate loans are carried at fair value and totaled 
$13.5 million at December 31, 2018.  The student loans, carried at the lower of cost or fair value, totaled $7.2 million at December 
31, 2018.  Both of these portfolios are further discussed in Note 2 to the consolidated financial statements. 

Allowance for Loan Losses

The Company has an established process to determine the amount of the allowance for loan losses which assesses the risks 
and losses inherent in its portfolio. This process provides an allowance consisting of a specific allowance component based on 
certain individually evaluated loans and a general component based on estimates of reserves needed for pools of loans.

Loans subject to individual evaluation generally consist of business, construction, business real estate and personal real estate 
loans on non-accrual status, and include troubled debt restructurings that are on non-accrual status. These non-accrual loans are 
evaluated individually for impairment based on factors such as payment history, borrower financial condition and collateral. For 
collateral dependent loans, appraisals of collateral (including exit costs) are normally obtained annually but discounted based on 
date last received and market conditions. From these evaluations of expected cash flows and collateral values, specific allowances 
are determined.

Loans which are not individually evaluated are segregated by loan type and sub-type and are collectively evaluated. These 
loans include commercial loans (business, construction and business real estate) which have been graded pass, special mention, 
or substandard, and also includes all personal banking loans except personal real estate loans on non-accrual status. Collectively-
evaluated loans include certain troubled debt restructurings with similar risk characteristics.  Allowances for both personal banking 
and  commercial  loans  use  methods  which  consider  historical  and  current  loss  trends,  loss  emergence  periods,  delinquencies, 
industry concentrations and unique risks.  Economic conditions throughout the Company's market place, as monitored by Company 
credit officers, are also considered in the allowance determination process.

The Company’s estimate of the allowance for loan losses and the corresponding provision for loan losses rest upon various 
judgments  and  assumptions  made  by  management.  In  addition  to  past  loan  loss  experience,  various  qualitative  factors  are 
considered, such as current loan portfolio composition and characteristics, trends in delinquencies, portfolio risk ratings, levels 
of non-performing assets, credit concentrations, collateral values, and prevailing regional and national economic conditions. The 
Company has internal credit administration and loan review staff that continuously review loan quality and report the results of 
their reviews and examinations to the Company’s senior management and Board of Directors. Such reviews also assist management 
in establishing the level of the allowance. In using this process and the information available, management must consider various 
assumptions and exercise considerable judgment to determine the overall level of the allowance for loan losses. Because of these 
subjective factors, actual outcomes of inherent losses can differ from original estimates. The Company’s subsidiary bank continues 

31

to be subject to examination by several regulatory agencies, and examinations are conducted throughout the year, targeting various 
segments of the loan portfolio for review. Refer to Note 1 to the consolidated financial statements for additional discussion on the 
allowance and charge-off policies.

At December 31, 2018, the allowance for loan losses was $159.9 million, compared to $159.5 million at December 31, 2017.  
The percentage of allowance to loans decreased slightly to 1.13% at December 31, 2018 compared to 1.14% at year end 2017.  
Total loans delinquent 90 days or more and still accruing were $16.7 million at December 31, 2018, a decrease of $1.5 million 
compared to year end 2017, mainly driven by a $2.2 million decrease in personal real estate loans delinquent 90 days or more, 
partly offset by an increase of $1.5 million in consumer credit card loan delinquencies.   Non-accrual loans at December 31, 2018 
were $12.5 million, an increase of $553 thousand over the prior year, mainly due to an increase in business non-accrual loans of 
$3.0 million.  This increase was partially offset by decreases in business real estate and consumer non-accrual loans of $1.0 million 
and $834 thousand, respectively.  The 2018 year end balance of non-accrual loans was comprised of $9.0 million of business loans, 
$1.7 million of business real estate loans and $1.8 million of personal real estate loans.  

Net loan charge-offs totaled $42.3 million in 2018, representing a $650 thousand increase compared to net charge-offs of $41.6 
million in 2017.  The increase was largely due to higher business loan net charge-offs of $724 thousand and was mainly the result 
of a charge-off recorded on one larger loan, which was subsequently placed on non-accrual. In addition, consumer credit card loan 
net charge-offs increased $325 thousand, while net recoveries on construction loans declined $556 thousand.  Partly offsetting 
these increases in net charge-offs were lower net loan charge-offs of $693 thousand on consumer loans. Consumer credit card net 
charge-offs were 3.98% of average consumer credit card loans in 2018 compared to 4.07% in 2017.  Consumer credit card loan 
net charge-offs as a percentage of total net charge-offs decreased to 72.3% in 2018 compared to 72.6% in 2017.  Consumer loan 
net charge-offs were .46% of average consumer loans in 2018, compared to .49% in 2017, and represented 22.0% of total net loan 
charge-offs in 2018. 

The ratio of net charge-offs to total average loans outstanding in 2018 was .30%, compared to .31% in 2017 and .25% in 2016. 
The provision for loan losses in 2018 was $42.7 million, compared to provisions of $45.2 million in 2017 and $36.3 million in 
2016. 

The Company considers the allowance for loan losses of $159.9 million adequate to cover losses inherent in the loan portfolio 

at December 31, 2018.  

32

The schedules which follow summarize the relationship between loan balances and activity in the allowance for loan losses:

(Dollars in thousands)
Loans outstanding at end of year(A)
Average loans outstanding(A)

Allowance for loan losses:

Balance at beginning of year

Additions to allowance through charges to expense

Loans charged off:

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total loans charged off

Recoveries of loans previously charged off:

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total recoveries

Net loans charged off

Balance at end of year

$

$

$

2018

14,140,298

13,926,079

159,532

42,694

$

$

$

Years Ended December 31

2017

2016

2015

2014

13,983,674

13,611,699

$

$

13,412,736

12,927,778

$

$

12,436,692

11,869,276

$

$

11,469,238

11,260,233

155,932

$

151,532

$

156,532

$

45,244

36,318

28,727

161,532

29,531

3,144

20

176

12,897

357

36,931

2,296

55,821

1,042

635

398

511

3,611

302

6,353

675

13,527

42,294

2,410

1

127

417

13,415

488

36,114

2,207

55,179

1,032

1,192

330

722

3,436

303

5,861

659

13,535

41,644

2,549

515

194

556

12,711

860

31,616

1,977

50,978

1,933

4,227

1,475

562

3,664

375

6,186

638

19,060

31,918

2,295

499

1,263

1,037

11,708

722

31,326

2,200

51,050

2,683

1,761

1,396

596

3,430

320

6,287

850

17,323

33,727

2,646

794

1,108

844

12,214

783

32,424

1,960

52,773

2,181

2,323

681

317

3,409

743

7,702

886

18,242

34,531

$

159,932

$

159,532

$

155,932

$

151,532

$

156,532

Ratio of allowance to loans at end of year

Ratio of provision to average loans outstanding

1.13%

.31%

1.14%

.33%

1.16%

.28%

1.22%

.24%

1.36%

.26%

(A)  Net of unearned income, before deducting allowance for loan losses, excluding loans held for sale.

Ratio of net charge-offs (recoveries) to average loans outstanding, by loan
category:

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Years Ended December 31

2018

2017

2016

2015

2014

.04%

.03%

.01%

(.01)%

(.07)

(.01)

(.02)

.46

.01

3.98

33.93

(.14)

(.01)

(.02)

.49

.05

4.07

33.71

(.48)

(.05)

—

.46

.12

3.39

28.42

(.26)

(.01)

.02

.45

.09

3.35

24.93

.01%

(.37)

.02

.03

.54

.01

3.28

21.97

Ratio of total net charge-offs to total average loans outstanding

.30%

.31%

.25%

.28 %

.31%

33

The following schedule provides a breakdown of the allowance for loan losses by loan category and the percentage of each 

loan category to total loans outstanding at year end.

(Dollars in thousands)

2018

2017

2016

2015

2014

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Business

$

42,890

36.1% $

44,462

35.4% $

43,910

35.6% $

43,617

35.4% $

40,881

34.6%

RE — construction and

land

RE — business

RE — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total

22,515

27,717

3,250

18,007

825

43,755

973

$ 159,932

6.2

20.3

15.0

13.8

2.7

5.8

24,432

24,810

4,201

19,509

1,189

40,052

.1

877
100.0% $ 159,532

6.9

19.3

14.8

15.0

2.9

5.6

.1

21,841

25,610

4,110

18,935

1,164

39,530

832

5.9

19.7

15.0

14.8

3.1

5.8

.1

16,312

22,157

6,680

21,717

1,393

38,764

892

5.0

18.9

15.4

15.5

3.5

6.3

—

13,584

35,157

7,343

16,822

2,472

39,541

732

3.5

20.0

16.4

14.9

3.7

6.8

.1

100.0% $ 155,932

100.0% $ 151,532

100.0% $ 156,532

100.0%

Risk Elements of Loan Portfolio  

Management reviews the loan portfolio continuously for evidence of problem loans.  During the ordinary course of business, 
management becomes aware of borrowers that may not be able to meet the contractual requirements of loan agreements.  Such 
loans  are  placed  under  close  supervision  with  consideration  given  to  placing  the  loan  on  non-accrual  status,  the  need  for  an 
additional allowance for loan loss, and (if appropriate) partial or full loan charge-off. Loans are placed on non-accrual status when 
management does not expect to collect payments consistent with acceptable and agreed upon terms of repayment.  After a loan is 
placed on non-accrual status, any interest previously accrued but not yet collected is reversed against current income.  Interest is 
included in income only as received and only after all previous loan charge-offs have been recovered, so long as management is 
satisfied there is no impairment of collateral values.  The loan is returned to accrual status only when the borrower has brought 
all past due principal and interest payments current, and, in the opinion of management, the borrower has demonstrated the ability 
to make future payments of principal and interest as scheduled. Loans that are 90 days past due as to principal and/or interest 
payments are generally placed on non-accrual, unless they are both well-secured and in the process of collection, or they are 
comprised of those personal banking loans that are exempt under regulatory rules from being classified as non-accrual.  Consumer 
installment loans and related accrued interest are normally charged down to the fair value of related collateral (or are charged off 
in full if no collateral) once the loans are more than 120 days delinquent. Credit card loans and the related accrued interest are 
charged off when the receivable is more than 180 days past due.   

The following schedule shows non-performing assets and loans past due 90 days and still accruing interest.  

(Dollars in thousands)
Total non-accrual loans
Real estate acquired in foreclosure
Total non-performing assets

Non-performing assets as a percentage of total loans
Non-performing assets as a percentage of total assets
Loans past due 90 days and still accruing interest

December 31

2018
$ 12,536
1,413
$ 13,949

2017
11,983
681
12,664

$

$

2016
14,283
366
14,649

2015
26,575
2,819
29,394

2014
40,775
5,476
46,251

$

$

$

$

$

$

.10%
.05%

.09%
.05%

.11%
.06%

.24%
.12%

.40%
.19%

$ 16,658

$

18,127

$

16,396

$

16,467

$

13,658

The table below shows the effect on interest income in 2018 of loans on non-accrual status at year end.

(In thousands)
Gross amount of interest that would have been recorded at original rate
Interest that was reflected in income
Interest income not recognized

$

$

1,339
392
947

Non-accrual loans, which are also classified as impaired, totaled $12.5 million at year end 2018, an increase of $553 thousand 
from the balance at year end 2017.  The increase from December 31, 2017 occurred mainly in business loans, which increased 
$3.0 million but was partially offset by decreases in business real estate, consumer, and personal real estate non-accrual loans.  At 
December 31, 2018, non-accrual loans were comprised primarily of business (71.7%), personal real estate (14.6%), and business 
real estate (13.7%) loans.  Foreclosed real estate totaled $1.4 million at December 31, 2018, an increase of $732 thousand when 
compared to December 31, 2017.  Total non-performing assets remain low compared to the overall banking industry in 2018, with 

34

 
 
 
 
the non-performing loans to total loans ratio at .10% at December 31, 2018.  Total loans past due 90 days or more and still accruing 
interest were $16.7 million as of December 31, 2018, a decrease of $1.5 million when compared to December 31, 2017.  Balances 
by class for non-accrual loans and loans past due 90 days and still accruing interest are shown in the "Delinquent and non-accrual 
loans" section of Note 2 to the consolidated financial statements.

In addition to the non-performing and past due loans mentioned above, the Company also has identified loans for which 
management has concerns about the ability of the borrowers to meet existing repayment terms.  They are classified as substandard 
under the Company’s internal rating system.  The loans are generally secured by either real estate or other borrower assets, reducing 
the potential for loss should they become non-performing.  Although these loans are generally identified as potential problem 
loans, they may never become non-performing.  Such loans totaled $145.7 million at December 31, 2018, compared with $213.4 
million at December 31, 2017, resulting in a decrease of $67.7 million.  The decrease in potential problem loans was seen in all 
loan classes but was largely driven by a $55.4 million decline in business loans, mainly due to loans paying off and the upgrade 
of certain large commercial and industrial and lease loans.

(In thousands)

Potential problem loans:

Business
Real estate – construction and land
Real estate – business
Real estate – personal

Total potential problem loans

December 31

2018

2017

$

$

$

98,009
1,211
44,854
1,586
145,660 $

153,417
2,702
51,134
6,121
213,374

At December 31, 2018, the Company had $75.8 million of loans whose terms have been modified or restructured under a 
troubled debt restructuring.  These loans have been extended to borrowers who are experiencing financial difficulty and who have 
been granted a concession, as defined by accounting guidance, and are further discussed in the "Troubled debt restructurings"
section in Note 2 to the consolidated financial statements.  This balance includes certain commercial loans totaling $50.9 million 
which are classified as substandard and included in the table above because of this classification.  

Loans with Special Risk Characteristics

Management relies primarily on an internal risk rating system, in addition to delinquency status, to assess risk in the loan 
portfolio, and these statistics are presented in Note 2 to the consolidated financial statements.  However, certain types of loans are 
considered at high risk of loss due to their terms, location, or special conditions.  Construction and land loans and business real 
estate loans are subject to higher risk because of the impact that volatile interest rates and a changing economy can have on real 
estate value, and because of the potential volatility of the real estate industry. Certain personal real estate products (residential 
first mortgages and home equity loans) have contractual features that could increase credit exposure in a market of declining real 
estate prices, when interest rates are steadily increasing, or when a geographic area experiences an economic downturn. For these 
personal real estate loans, higher risks could exist when 1) loan terms require a minimum monthly payment that covers only 
interest, or 2) loan-to-collateral value (LTV) ratios at origination are above 80%, with no private mortgage insurance.  Information 
presented below for personal real estate and home equity loans is based on LTV ratios which were calculated with valuations at 
loan  origination  date.    The  Company  does  not  attempt  to  obtain  updated  appraisals  or  valuations  unless  the  loans  become 
significantly delinquent or are in the process of being foreclosed upon.  For credit monitoring purposes, the Company analyzes 
delinquency information and current FICO scores.  For home equity loans, the line utilization is also analyzed.  This has remained 
an  effective  means  of  evaluating  credit  trends  and  identifying  problem  loans,  partly  because  the  Company  offers  standard, 
conservative lending products.

35

Real Estate - Construction and Land Loans

The Company’s portfolio of construction loans, as shown in the table below, amounted to 6.2% of total loans outstanding at 
December 31, 2018.  The largest component of construction and land loans was commercial construction, which decreased $98.0 
million during the year ended December 31, 2018. At December 31, 2018, multi-family residential construction loans totaled 
approximately $146.6 million, or 23.5%, of the commercial construction loan portfolio.

December 31,
2018

% of Total

% of Total Loans

December 31,
2017

% of Total

% of Total Loans

$

81,740
123,369

45,180
619,370

9.4%
14.2

5.2
71.2

.6% $
.9

.3
4.4

81,859
121,138

48,474
717,349

8.5%
12.5

5.0
74.0

$

869,659

100.0%

6.2% $

968,820

100.0%

.6%
.9

.3
5.1

6.9%

(Dollars in thousands)
Residential land
 and land development
Residential construction
Commercial land
 and land development
Commercial construction
Total real estate –
construction and land loans

Real Estate – Business Loans

Total business real estate loans were $2.9 billion at December 31, 2018 and comprised 20.3% of the Company’s total loan 
portfolio. These loans include properties such as manufacturing and warehouse buildings, small office and medical buildings, 
churches, hotels and motels, shopping centers, and other commercial properties. Approximately 36.1% of these loans were for 
owner-occupied real estate properties, which present lower risk profiles. 

(Dollars in thousands)
Owner-occupied

Multi-family

Office

Retail

Hotels

Farm

Industrial

Other

Total real estate - business
loans

Real Estate - Personal Loans

December 31,
2018

% of Total

% of Total Loans

December 31,
2017

% of Total

% of Total Loans

$

1,038,589

36.1%

7.3% $

1,010,786

37.5%

7.2%

408,151

356,733

307,915

209,693

160,935

109,391

284,381

14.2

12.4

10.7

7.3

5.6

3.8

9.9

2.9

2.5

2.2

1.5

1.1

.8

2.0

298,605

373,301

338,937

181,704

161,972

73,078

259,069

11.1

13.8

12.6

6.7

6.0

2.7

9.6

2.1

2.7

2.4

1.3

1.2

.5

1.9

$

2,875,788

100.0%

20.3% $

2,697,452

100.0%

19.3%

The Company’s $2.1 billion personal real estate loan portfolio is composed mainly of residential first mortgage real estate 
loans.  The majority of this portfolio is comprised of approximately $1.9 billion of loans made to the retail customer base and 
includes both adjustable rate and fixed rate mortgage loans.  As shown in Note 2 to the consolidated financial statements, 2.9% 
of this portfolio has FICO scores of less than 660, and delinquency levels have been low.  Loans of approximately $31.6 million 
in this personal real estate portfolio were structured with interest only payments.  Interest only loans are typically made to high 
net-worth borrowers and generally have low LTV ratios at origination or have additional collateral pledged to secure the loan.  
Therefore, they are not perceived to represent above normal credit risk. Loans originated with interest only payments were not 
made to "qualify" the borrower for a lower payment amount.  A small portion of the total portfolio is comprised of personal real 
estate loans made to individuals employed by commercial customers which totaled $201.7 million at December 31, 2018.

36

The following table presents information about the retail-based personal real estate loan portfolio for 2018 and 2017.

(Dollars in thousands)
Loans with interest only payments
Loans with no insurance and LTV:

Between 80% and 90%
Between 90% and 95%
Over 95%

Over 80% LTV with no insurance

Total loan portfolio from which above loans were identified

Revolving Home Equity Loans

2018

2017

Principal
Outstanding at
December 31

$

31,613

% of Loan
Portfolio

Principal
Outstanding at
December 31

% of Loan
Portfolio

1.6% $

29,919

1.6%

111,164
30,595
46,624
188,383
1,947,202

5.7
1.6
2.4
9.7

110,272
28,774
44,529
183,575
1,855,779

5.9
1.6
2.4
9.9

The Company also has revolving home equity loans that are generally collateralized by residential real estate. Most of these 
loans (91.7%) are written with terms requiring interest only monthly payments. These loans are offered in three main product 
lines: LTV up to 80%, 80% to 90%, and 90% to 100%.  As shown in the following tables, the percentage of loans with LTV ratios 
greater than 80% has remained a small segment of this portfolio, and delinquencies have been low and stable.  The weighted 
average FICO score for the total current portfolio balance is 793.  At maturity, the accounts are re-underwritten and if they qualify 
under the Company's credit, collateral and capacity policies, the borrower is given the option to renew the line of credit or to 
convert the outstanding balance to an amortizing loan.  If criteria are not met, amortization is required, or the borrower may pay 
off the loan.  Over the next three years, approximately 9% of the Company's current outstanding balances are expected to mature.  
Of these balances, 89% have a FICO score above 700.  The Company does not expect a significant increase in losses as these 
loans mature, due to their high FICO scores, low LTVs, and low historical loss levels.  

(Dollars in thousands)
Loans with interest only payments
Loans with LTV:

Between 80% and 90%
Over 90%

Over 80% LTV

Total loan portfolio from which above
loans were identified

Principal
Outstanding at
December 31,
2018
345,302

$

New Lines
Originated
*
During 2018
91.7% $198,875

*
52.8%

Unused Portion
of Available
Lines at
December 31,
2018
$692,293

Balances
Over 30
Days Past
Due
$1,274

*
183.9%

40,327
4,785
45,112

10.7
1.3
12.0

19,608
675
20,283

5.2
.2
5.4

38,960
4,176
43,136

10.4
1.1
11.5

375
56
431

376,399

209,569

725,733

* Percentage of total principal outstanding of $376.4 million at December 31, 2018.

(Dollars in thousands)
Loans with interest only payments
Loans with LTV:
Between 80% and 90%
Over 90%
Over 80% LTV

Total loan portfolio from which above
loans were identified

Principal
Outstanding at
December 31,
2017
369,846

$

New Lines
Originated
*
During 2017
92.3% $160,111

*
40.0%

Unused Portion
of Available
Lines at
December 31,
2017
$680,826

Balances
Over 30
Days Past
Due
$2,977

*
170.0%

43,493
7,849
51,342

10.9
1.9
12.8

19,537
—
19,537

4.9
—
4.9

40,750
5,452
46,202

10.2
1.3
11.5

514
85
599

400,587

172,511

713,934

* Percentage of total principal outstanding of $400.6 million at December 31, 2017.

*

.3%

.1
—
.1

*

.7%

.1
—
.1

37

Other Consumer Loans

Within  the  consumer  loan  portfolio  are  several  direct  and  indirect  product  lines  comprised  mainly  of  loans  secured  by 
automobiles, motorcycles, marine, and RVs.  Outstanding balances for auto loans were $910.5 million and $1.0 billion at December 
31, 2018 and 2017, respectively.  The balances over 30 days past due amounted to $17.8 million at December 31, 2018, compared 
to $18.4 million at the end of 2017, and comprised 2.0% of the outstanding balances of these loans at December 31, 2018 compared 
to 1.8% at December 31, 2017.  For the year ended December 31, 2018, $365.0 million of new auto loans were originated, compared 
to $464.3 million during 2017.  At December 31, 2018, the automobile loan portfolio had a weighted average FICO score of 757.

Outstanding balances for motorcycle loans were $89.4 million at December 31, 2018, compared to $129.5 million at December 
31,  2017.   The  balances  over  30  days  past  due  amounted  to  $2.1  million  and  $2.5  million  at  December  31,  2018  and  2017, 
respectively, and comprised 2.4% of the outstanding balances of these loans at December 31, 2018, compared to 1.9% at December 
31, 2017.  For the year ended December 31, 2018, $15.0 million of new motorcycle loans were originated, compared to $55.3 
million during 2017.  

Marine and RV loan production has been significantly curtailed since 2008 with few new originations.  While loss rates have 
remained low over the last five years, the loss ratios experienced for marine and RV loans in 2017 increased over the prior year 
and have been higher than for other consumer loan products, at 1.2% and 1.4% in 2018 and 2017, respectively.  Balances over 30 
days past due for marine and RV loans increased $1.6 million at year end 2018 compared to 2017.  

The table below provides the total outstanding principal and other data for this group of direct and indirect lending products 

at December 31, 2018 and 2017.

(In thousands)

Automobiles

Motorcycles

Marine

RV

Total

Principal
Outstanding at
December 31

2018

New Loans
Originated

Balances
Over 30 Days
Past Due

Principal
Outstanding at
December 31

2017

New Loans
Originated

Balances
Over 30 Days
Past Due

$

910,478 $

364,955 $

17,790

$

1,009,880 $

464,253 $

18,396

89,443

13,003

37,914

14,992

1,603

1,276

2,109

647

1,887

129,530

17,776

54,070

55,253

997

29

2,496

846

109

$

1,050,838 $

382,826 $

22,433

$

1,211,256 $

520,532 $

21,847

Additionally,  the  Company  offers  low  promotional  rates  on  selected  consumer  credit  card  products.  Out  of  a  portfolio  at
December 31, 2018 of $814.1 million in consumer credit card loans outstanding, approximately $188.7 million, or 23.2%, carried 
a low promotional rate. Within the next six months, $74.3 million of these loans are scheduled to convert to the ongoing higher 
contractual rate.  To mitigate some of the risk involved with this credit card product, the Company performs credit checks and 
detailed analysis of the customer borrowing profile before approving the loan application.  Management believes that the risks in 
the consumer loan portfolio are reasonable and the anticipated loss ratios are within acceptable parameters.

Energy Lending

The Company's energy lending portfolio was comprised of lending to the petroleum and natural gas sectors and totaled $143.8 

million at December 31, 2018, an increase of $9.3 million from year end 2017, as shown in the table below. 

(In thousands)
Extraction
Downstream distribution and refining
Mid-stream shipping and storage
Support activities
Total energy lending portfolio

$

December 31,
2018
114,152 $
17,300
3,483
8,892
143,827 $

$

December 31,
2017

86,040
25,329
9,310
13,811
134,490

Unfunded
commitments at
December 31, 2018
70,155
$
19,358
57,047
14,898
161,458

$

38

Investment Securities Analysis

Investment securities are comprised of securities which are classified as available for sale, equity, trading or other. The largest 
component, available for sale debt securities, decreased 1.3% during 2018 to $8.6 billion (excluding unrealized gains/losses in 
fair value) at year end 2018.  During 2018, debt securities of $2.1 billion were purchased, which included $526.1 million in U.S. 
government  securities,  $707.5  million  in  agency  mortgage-backed  securities,  $320.9  million  in  non-agency  mortgage-based 
securities, and $418.2 million in asset-backed securities.  Total sales, maturities and pay downs were $2.2 billion during 2018.  
During 2019, maturities and pay downs of approximately $1.0 billion are expected to occur.  The average tax equivalent yield 
earned on total investment securities was 2.84% in 2018 and 2.51% in 2017.

At December 31, 2018, the fair value of available for sale securities was $8.5 billion, which included a net unrealized loss in 
fair value of $64.6 million, compared to a net unrealized gain of $10.0 million at December 31, 2017. The overall unrealized loss 
in fair value at December 31, 2018 included net gains of $5.3 million in state and municipal securities, offset by net losses of $51.9 
million in mortgage and asset-backed securities.  The portfolio also included unrealized net losses of $6.8 million, $3.7 million, 
and $7.3 million on U.S. government and federal agency obligations, government-sponsored enterprise obligations, and other debt 
securities, respectively.

Available for sale investment securities at year end for the past two years are shown below:

(In thousands)

Amortized Cost

U.S. government and federal agency obligations

Government-sponsored enterprise obligations

State and municipal obligations

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Other debt securities

Total available for sale debt securities

Fair Value

U.S. government and federal agency obligations

Government-sponsored enterprise obligations

State and municipal obligations

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Other debt securities

Total available for sale debt securities

December 31

2018

2017

$

914,486 $

199,470

1,322,785

3,253,433

1,053,854

1,518,976

339,595

917,494

408,266

1,592,707

3,046,701

903,920

1,495,380

350,988

$

$

8,602,599 $

8,715,456

907,652 $

195,778

1,328,039

3,214,985

1,047,716

1,511,614

332,257

917,147

406,363

1,611,366

3,040,913

905,793

1,492,800

351,060

$

8,538,041 $

8,725,442

At December 31, 2018, the available for sale portfolio included $3.2 billion of agency mortgage-backed securities, which are 
collateralized bonds issued by agencies including FNMA, GNMA, FHLMC, FHLB, Federal Farm Credit Banks and FDIC.  Non-
agency mortgage-backed securities totaled $1.0 billion and included $714.4 million collateralized by commercial mortgages and 
$333.3 million collateralized by residential mortgages at December 31, 2018. Certain non-agency mortgage-backed securities are 
other-than-temporarily impaired, and the processes for determining impairment and the related losses are discussed in Note 3 to 
the consolidated financial statements.  

At December 31, 2018, U.S. government obligations included TIPS of $434.4 million, at fair value. Other debt securities 

include corporate bonds, notes and commercial paper.  

39

The types of securities held in the available for sale security portfolio at year end 2018 are presented in the table below.  

Additional detail by maturity category is provided in Note 3 to the consolidated financial statements.

Available for sale debt securities:

U.S. government and federal agency obligations

Government-sponsored enterprise obligations

State and municipal obligations

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Other debt securities

                 *Based on call provisions and estimated prepayment speeds.

December 31, 2018

Percent of
Total Debt
Securities

Weighted
Average
Yield

Estimated
Average
Maturity*

10.6%

1.63%

5.0 years

2.3

15.5

37.7

12.3

17.7

3.9

2.32

2.50

2.85

2.85

2.62

2.65

4.9

5.2

4.6

3.1

2.8

3.8

Equity securities include common and preferred stock with readily determinable fair values that totaled $2.6 million at December 
31, 2018, compared to $48.8 million at December 31, 2017.  The decrease is due to a third party merger transaction in June 2018, 
in which the majority of these securities were redeemed for cash of $39.9 million.

Other securities totaled $129.2 million at December 31, 2018 and $99.0 million at December 31, 2017.  These include Federal 
Reserve Bank stock and Federal Home Loan Bank (Des Moines) stock held by the bank subsidiary in accordance with debt and 
regulatory requirements. These are restricted securities and are carried at cost.  Also included are private equity investments which 
are held by a subsidiary qualified as a Small Business Investment Company.  These investments are carried at estimated fair value, 
but are not readily marketable.  While the nature of these investments carries a higher degree of risk than the normal lending 
portfolio, this risk is mitigated by the overall size of the investments and oversight provided by management, and management 
believes the potential for long-term gains in these investments outweighs the potential risks. 

Other securities at year end for the past two years are shown below:

(In thousands)

Federal Reserve Bank stock
Federal Home Loan Bank stock

Private equity investments in debt securities

Private equity investments in equity securities

Total other securities

December 31

2018

2017

$

$

33,498 $
10,000

39,831

45,828

129,157 $

33,253
10,000

31,734

24,018

99,005

In addition to its holdings in the investment securities portfolio, the Company invests in long-term securities purchased under 
agreements to resell, which totaled $700.0 million at both December 31, 2018 and December 31, 2017.  These investments mature 
in 2020 through 2022 and have fixed rates or variable rates that fluctuate with published indices.  The counterparties to these 
agreements  are  other  financial  institutions  from  whom  the  Company  has  accepted  collateral  of  $712.3  million  in  marketable 
investment securities at December 31, 2018.  The average rate earned on these agreements during 2018 was 1.83%.

The Company also holds offsetting repurchase and resale agreements totaling $450.0 million at December 31, 2018 and $650.0 
million at December 31, 2017, which are further discussed in Note 19 to the consolidated financial statements.  These agreements 
involve  the  exchange  of  collateral  under  simultaneous  repurchase  and  resale  agreements  with  the  same  financial  institution 
counterparty. These repurchase and resale agreements have been offset against each other in the balance sheet, as permitted under 
current accounting guidance. The agreements mature in 2019 and earned an average of 53 basis points during 2018.

Deposits and Borrowings

Deposits are the primary funding source for the Bank and are acquired from a broad base of local markets, including both 
individual and corporate customers.  Total period-end deposits were $20.3 billion at December 31, 2018, compared to $20.4 billion 
last year, reflecting a decrease of $101.8 million, or 0.5%. 

40

             
Average deposits declined $463.5 million, or 2.3%, in 2018 compared to 2017, resulting from declines in average demand 
deposits, which decreased $447.3 million, driven by lower balances in business, personal, and government demand deposits.  
Additionally, average certificates of deposit balances decreased $363.3 million in 2018.   These decreases were partially offset by 
growth in average interest checking and money market deposit accounts, which increased $299.4 million in 2018 over 2017 average 
balances. 

The following table shows year end deposit balances by type, as a percentage of total deposits.

Non-interest bearing
Savings, interest checking and money market
Certificates of deposit of less than $100,000
Certificates of deposit of $100,000 and over
Total deposits

December 31

2018

2017

34.3%
57.5
2.9
5.3
100.0%

35.1%
56.3
3.1
5.5
100.0%

Core deposits, which include non-interest bearing, interest checking, savings, and money market deposits, supported 77% of 
average earning assets in both 2018 and 2017.  Average balances by major deposit category for the last six years appear on page 
54.  A maturity schedule of certificates of deposits outstanding at December 31, 2018 is included in Note 6 on Deposits in the 
consolidated financial statements.

The Company’s primary sources of overnight borrowings are federal funds purchased and securities sold under agreements to 
repurchase (repurchase agreements).  Balances in these accounts can fluctuate significantly on a day-to-day basis and generally 
have one day maturities.  Total balances of federal funds purchased and repurchase agreements outstanding at December 31, 2018 
were $2.0 billion, a $449.3 million decrease from the $1.5 billion balance outstanding at year end 2017.  On an average basis, 
these  borrowings  increased  $51.8  million,  or  3.5%,  during  2018,  mainly  due  to  an  increase  of  $133.7  million  in  repurchase 
agreements, partly offset by a decrease of $82.0 million in federal funds purchased.  The average rate paid on total federal funds 
purchased and repurchase agreements was 1.30% during 2018 and .67% during 2017.

The majority of the Company’s long-term debt has been comprised of fixed rate advances from the FHLB.  The Company 
repaid the advances in November 2017 and no new advances were taken in 2018.  The average rate paid on the FHLB advances 
during 2017 was 3.55%.

Liquidity and Capital Resources

Liquidity Management

Liquidity is managed within the Company in order to satisfy cash flow requirements of deposit and borrowing customers while 
at the same time meeting its own cash flow needs. The Company has taken numerous steps to address liquidity risk and has 
developed a variety of liquidity sources which it believes will provide the necessary funds for future growth.  The Company 
manages its liquidity position through a variety of sources including:

•  A portfolio of liquid assets including marketable investment securities and overnight investments,

•  A large customer deposit base and limited exposure to large, volatile certificates of deposit,

•  Lower long-term borrowings that might place demands on Company cash flow,

•  Relatively low loan to deposit ratio promoting strong liquidity, 

•  Excellent debt ratings from both Standard & Poor’s and Moody’s national rating services, and

•  Available borrowing capacity from outside sources. 

41

 
 
The Company’s most liquid assets include available for sale debt securities, federal funds sold, balances at the Federal Reserve 

Bank, and securities purchased under agreements to resell. At December 31, 2018 and 2017, such assets were as follows:

(In thousands)

Available for sale debt securities

Federal funds sold

Long-term securities purchased under agreements to resell

Balances at the Federal Reserve Bank
Total

2018

2017

$

8,538,041 $

8,725,442

3,320

700,000

689,876
9,931,237 $

$

42,775

700,000

30,631
9,498,848

Federal funds sold are funds lent to the Company’s correspondent bank customers with overnight maturities, and totaled $3.3 
million at December 31, 2018.  At December 31, 2018, the Company had lent funds totaling $700.0 million under long-term resale 
agreements to other large financial institutions.  The agreements mature in years 2020 through 2022.  Under these agreements, 
the Company holds marketable securities, safekept by a third-party custodian, as collateral.  This collateral totaled $712.3 million 
in fair value at December 31, 2018.  Interest earning balances at the Federal Reserve Bank, which have overnight maturities and 
are used for general liquidity purposes, totaled $689.9 million at December 31, 2018.  The Company’s available for sale investment 
portfolio includes scheduled maturities and expected pay downs of approximately $1.0 billion during 2019, and these funds offer 
substantial resources to meet either new loan demand or help offset reductions in the Company’s deposit funding base.  The 
Company pledges portions of its investment securities portfolio to secure public fund deposits, repurchase agreements, trust funds, 
letters of credit issued by the FHLB, and borrowing capacity at the Federal Reserve Bank.  At December 31, 2018 and 2017, total 
investment securities pledged for these purposes were as follows:

(In thousands)

2018

2017

Investment securities pledged for the purpose of securing:

Federal Reserve Bank borrowings

FHLB borrowings and letters of credit

Repurchase agreements *

Other deposits

Total pledged securities

Unpledged and available for pledging

Ineligible for pledging

$

67,675 $

9,974

2,469,432

1,784,020

4,331,101

2,872,562

1,334,378

84,946

13,332

2,001,401

1,679,024

3,778,703

3,346,826

1,599,913

Total available for sale debt securities, at fair value

$

8,538,041 $

8,725,442

* Includes securities pledged for collateral swaps, as discussed in Note 19 to the consolidated financial statements

Liquidity is also available from the Company’s large base of core customer deposits, defined as non-interest bearing, interest 
checking, savings, and money market deposit accounts.  At December 31, 2018, such deposits totaled $18.7 billion and represented 
91.8% of the Company’s total deposits.  These core deposits are normally less volatile, often with customer relationships tied to 
other products offered by the Company promoting long lasting relationships and stable funding sources.  Total core deposits 
increased $7.0 million at year end 2018 compared to year end 2017, with growth of $105.5 million in corporate core deposits, 
offset by declines of $94.5 million in consumer deposits and $83.3 million in private banking deposits.  While the Company 
considers core consumer and private banking deposits less volatile, corporate deposits could decline if interest rates increase 
significantly or if corporate customers increase investing activities and reduce deposit balances.  If these corporate deposits decline, 
the Company's funding needs can be met by liquidity supplied by investment security maturities and pay downs expected to total 
$1.0 billion over the next year, as noted above.  In addition, as shown on page 43, the Company has borrowing capacity of $3.6 
billion through advances from the FHLB and the Federal Reserve.

(In thousands)

Core deposit base:

Non-interest bearing

Interest checking

Savings and money market

Total

2018

2017

$

6,980,298 $

7,158,962

2,090,936

9,594,303

1,533,904

9,965,716

$

18,665,537 $

18,658,582

42

Certificates of deposit of $100,000 or greater totaled $1.1 billion at December 31, 2018. These deposits are normally considered 

more volatile and higher costing, and comprised 5.3% of total deposits at December 31, 2018.

Other important components of liquidity are the level of borrowings from third party sources and the availability of future 
credit.  The Company’s outside borrowings are mainly comprised of federal funds purchased, and repurchase agreements, as 
follows:

(In thousands)
Borrowings:

Federal funds purchased
Securities sold under agreements to repurchase
Other debt

Total

2018

2017

$

$

13,170 $

1,943,219
8,702

202,370
1,304,768
1,758

1,965,091 $

1,508,896

Federal funds purchased, which totaled $13.2 million at December 31, 2018, are unsecured overnight borrowings obtained 
mainly  from  upstream  correspondent  banks  with  which  the  Company  maintains  approved  lines  of  credit.    Retail  repurchase 
agreements are offered to customers wishing to earn interest in highly liquid balances and are used by the Company as a funding 
source considered to be stable, but short-term in nature.  Repurchase agreements are collateralized by securities in the Company’s 
investment portfolio.  Total repurchase agreements at December 31, 2018 were comprised of non-insured customer funds totaling 
$2.0 billion, and securities pledged for these retail agreements totaled $1.9 billion. 

The Company pledges certain assets, including loans and investment securities, to both the Federal Reserve Bank and the 
FHLB as security to establish lines of credit and borrow from these entities.  Based on the amount and type of collateral pledged, 
the FHLB establishes a collateral value from which the Company may draw advances against the collateral.  Additionally, this 
collateral is used to enable the FHLB to issue letters of credit in favor of public fund depositors of the Company.  The Federal 
Reserve Bank also establishes a collateral value of assets pledged and permits borrowings from the discount window.  The following 
table reflects the collateral value of assets pledged, borrowings, and letters of credit outstanding, in addition to the estimated future 
funding capacity available to the Company at December 31, 2018.

(In thousands)

Total collateral value pledged

Advances outstanding

Letters of credit issued

Available for future advances

December 31, 2018

FHLB

Federal Reserve

Total

2,461,457 $

1,318,138 $

3,779,595

—

(217,406)

—

—

—

(217,406)

2,244,051 $

1,318,138 $

3,562,189

$

$

The Company’s average loans to deposits ratio was 69.3% at December 31, 2018, which is considered in the banking industry 
to be a measure of strong liquidity. Also, the Company receives outside ratings from both Standard & Poor’s and Moody’s on both 
the consolidated company and its subsidiary bank, Commerce Bank.  These ratings are as follows:

Commerce Bancshares, Inc.

Issuer rating

Preferred stock

Rating outlook

Commerce Bank

Issuer rating

Baseline credit assessment

Short-term rating

Rating outlook

43

Standard &
Poor’s

Moody’s

A-

BBB-

Stable

A

A-1

Stable

Baa1

Stable

A2

a1

P-1

Stable

The Company considers these ratings to be indications of a sound capital base and strong liquidity and believes that these 
ratings would help ensure the ready marketability of its commercial paper, should the need arise. No commercial paper has been 
outstanding during the past ten years.  The Company has no subordinated or hybrid debt instruments which would affect future 
borrowing capacity.  Because of its lack of significant long-term debt, the Company believes that, through its Capital Markets 
Group or in other public debt markets, it could generate additional liquidity from sources such as jumbo certificates of deposit, 
privately-placed corporate notes or other forms of debt.  

The cash flows from the operating, investing and financing activities of the Company resulted in a net increase in cash, cash 
equivalents and restricted cash of $684.9 million in 2018, as reported in the consolidated statements of cash flows on page 63 of 
this report. Operating activities, consisting mainly of net income adjusted for certain non-cash items, provided cash flow of $552.7 
million and has historically been a stable source of funds. Investing activities used total cash of $91.0 million, mainly from an 
increase in the loan portfolio, offset by sales and maturities (net of purchases) of investment securities.  Growth in the loan portfolio 
used cash of $200.7 million and net purchases of land, buildings and equipment used $19.9 million, while activity in the investment 
securities portfolio provided cash of $129.5 million.  Investing activities are somewhat unique to financial institutions in that, 
while large sums of cash flow are normally used to fund growth in investment securities, loans, or other bank assets, they are 
normally dependent on the financing activities described below.

During 2018, financing activities provided total cash of $223.3 million, primarily resulting from a $449.3 million increase in 
federal funds  purchases and  short-term securities sold  under agreements to  repurchase, offset by  a $48.5  million decrease  in 
deposits.  Cash dividend payments of $109.2 million were paid on common and preferred stock, while treasury stock purchases 
totaled $75.2 million.   Future short-term liquidity needs for daily operations are not expected to vary significantly, and the Company 
believes it maintains adequate liquidity to meet these cash flows. The Company’s sound equity base, along with its low debt level, 
common and preferred stock availability, and excellent debt ratings, provide several alternatives for future financing.  Future 
acquisitions may utilize partial funding through one or more of these options.

Cash outflows resulting from the Company’s transactions in its common and preferred stock were as follows:

(In millions)

Purchases of treasury stock

Common cash dividends paid

Preferred cash dividends paid

Cash used

2018

2017

2016

$

$

75.2 $

17.8 $

100.2

9.0

91.6

9.0

184.4 $

118.4 $

39.4

87.1

9.0

135.5

The Parent faces unique liquidity constraints due to legal limitations on its ability to borrow funds from its bank subsidiary. 
The Parent obtains funding to meet its obligations from two main sources: dividends received from bank and non-bank subsidiaries 
(within regulatory limitations) and management fees charged to subsidiaries as reimbursement for services provided by the Parent, 
as presented below:

(In millions)

Dividends received from subsidiaries

Management fees

Total

2018

2017

2016

$

$

200.0 $
37.7

237.7 $

160.0 $
30.4

190.4 $

160.0
31.0

191.0

These sources of funds are used mainly to pay cash dividends on outstanding stock, pay general operating expenses, and 
purchase treasury stock.  At December 31, 2018, the Parent’s investment securities totaled $5.8 million at fair value, consisting 
mainly of preferred stock and non-agency mortgage-backed securities.  To support its various funding commitments, the Parent 
maintains a $20.0 million line of credit with its subsidiary bank.  There were no borrowings outstanding under the line during 
2018 or 2017.  

Company senior management is responsible for measuring and monitoring the liquidity profile of the organization with oversight 
by the Company’s Asset/Liability Committee. This is done through a series of controls, including a written Contingency Funding 
Policy and risk monitoring procedures, which include daily, weekly and monthly reporting. In addition, the Company prepares 
forecasts to project changes in the balance sheet affecting liquidity and to allow the Company to better plan for forecasted changes.

44

Capital Management

Under Basel III capital guidelines, at December 31, 2018 and 2017, the Company met all capital adequacy requirements and 

had regulatory capital ratios in excess of the levels established for well-capitalized institutions, as shown in the following table.

(Dollars in thousands)

Risk-adjusted assets

Tier I common risk-based capital

Tier I risk-based capital

Total risk-based capital

2018

2017

$ 19,103,966

$

19,149,949

2,716,232

2,861,016

3,022,023

2,422,480

2,567,264

2,747,863

Minimum Ratios
under Capital
Adequacy
Guidelines*

Minimum Ratios
for Well-
Capitalized
Banks**

Tier I common risk-based capital ratio

14.22%

12.65%

7.00%

6.50%

Tier I risk-based capital ratio

Total risk-based capital ratio

Tier I leverage ratio

Tangible common equity to tangible assets

Dividend payout ratio

14.98

15.82

11.52

10.45

23.61

13.41

14.35

10.39

9.84

29.52

8.50

10.50

4.00

8.00

10.00

5.00

* as of the fully phased-in date of Jan. 1, 2019, including capital conservation buffer  
**under Prompt Corrective Action requirements

The Company maintains a treasury stock buyback program under authorizations by its Board of Directors and periodically 
purchases stock in the open market.  During 2017 and 2018, respectively, the Company purchased 315 thousand and 1.2 million 
shares through market purchases.  At December 31, 2018, 2.2 million shares remained available for purchase under the current 
Board authorization. 

The Company’s common stock dividend policy reflects its earnings outlook, desired payout ratios, the need to maintain adequate 
capital levels and alternative investment options.  Per share cash dividends paid by the Company increased 9.7% in 2018 compared 
with 2017, and the Company increased its first quarter 2019 cash dividend 16%, making 2019 the Company's 51st consecutive 
year of regular cash dividend increases. The Company also distributed its 25th consecutive annual 5% stock dividend in December 
2018. 

Commitments, Contractual Obligations, and Off-Balance Sheet Arrangements

In the normal course of business, various commitments and contingent liabilities arise which are not required to be recorded 
on the balance sheet.  The most significant of these are loan commitments totaling $11.2 billion (including approximately $5.3 
billion in unused approved credit card lines) and the contractual amount of standby letters of credit totaling $353.9 million at 
December 31, 2018.  As many commitments expire unused or only partially used, these totals do not necessarily reflect future 
cash requirements. Management does not anticipate any material losses arising from commitments or contingent liabilities and 
believes there are no material commitments to extend credit that represent risks of an unusual nature.

A table summarizing contractual cash obligations of the Company at December 31, 2018 and the expected timing of these 

payments follows: 

(In thousands)
Long-term debt obligations*
Operating lease obligations
Purchase obligations
Certificates of Deposit*
Total

* Includes principal payments only.

Payments Due by Period

In One Year or
Less

After One Year
Through Three
Years

After Three Years
Through Five
Years

After Five Years

Total

$

$

218 $

5,763
255,861
1,286,425
1,548,267 $

458 $

8,872
270,790
336,656
616,776 $

275 $

6,871
51,209
34,234
92,589 $

— $

15,161
2,370
807
18,338

$

951
36,667
580,230
1,658,122
2,275,970

The Company funds a defined benefit pension plan for a portion of its employees.  Under the funding policy for the plan, 
contributions are made as necessary to provide for current service and for any unfunded accrued actuarial liabilities over a reasonable 
period.  No contributions to the defined benefit plan were made in 2018, and the Company is not required nor does it expect to 
make a contribution in 2019.

45

The Company has investments in several low-income housing partnerships within the areas it serves.  These partnerships 
supply funds for the construction and operation of apartment complexes that provide affordable housing to that segment of the 
population with lower family income. If these developments successfully attract a specified percentage of residents falling in that 
lower income range, federal (and sometimes state) income tax credits are made available to the partners. The tax credits are 
normally recognized over ten years, and they play an important part in the anticipated yield from these investments. In order to 
continue receiving the tax credits each year over the life of the partnership, the low-income residency targets must be maintained. 
Under the terms of the partnership agreements, the Company has a commitment to fund a specified amount that will be due in 
installments over the life of the agreements, which ranges from 10 to 15 years. At December 31, 2018, the investments totaled 
$36.8 million and are recorded as other assets in the Company’s consolidated balance sheet.  Unfunded commitments, which are 
recorded as liabilities, amounted to $24.7 million at December 31, 2018.

The Company regularly purchases various state tax credits arising from third-party property redevelopment.  These credits are 
either resold to third parties or retained for use by the Company.  During 2018, purchases and sales of tax credits amounted to 
$80.9 million and $71.6 million, respectively.  Fees from the sales of tax credits were $4.9 million, $3.3 million and $3.1 million 
in 2018, 2017 and 2016, respectively.  At December 31, 2018, the Company had outstanding purchase commitments totaling 
$180.5 million that it expects to fund in 2019.  These commitments, along with the commitments for the next five years, are 
included in the table above.  

Interest Rate Sensitivity 

The Company’s Asset/Liability Management Committee (ALCO) measures and manages the Company’s interest rate risk on 
a monthly basis to identify trends and establish strategies to maintain stability in net interest income throughout various rate 
environments.  Analytical modeling techniques provide management insight into the Company’s exposure to changing rates. These 
techniques include net interest income simulations and market value analysis.  Management has set guidelines specifying acceptable 
limits within which net interest income and market value may change under various rate change scenarios. These measurement 
tools indicate that the Company is currently within acceptable risk guidelines as set by management.

The Company’s main interest rate measurement tool, income simulations, projects net interest income under various rate change 
scenarios in order to quantify the magnitude and timing of potential rate-related changes. Income simulations are able to capture 
option risks within the balance sheet where expected cash flows may be altered under various rate environments. Modeled rate 
movements include “shocks, ramps and twists.” Shocks are intended to capture interest rate risk under extreme conditions by 
immediately shifting rates up and down, while ramps measure the impact of gradual changes and twists measure yield curve risk. 
The size of the balance sheet is assumed to remain constant so that results are not influenced by growth predictions. 

The Company also employs a sophisticated simulation technique known as a stochastic income simulation. This technique 
allows management to see a range of results from hundreds of income simulations. The stochastic simulation creates a vector of 
potential rate paths around the market’s best guess (forward rates) concerning the future path of interest rates and allows rates to 
randomly follow paths throughout the vector.  This allows for the modeling of non-biased rate forecasts around the market consensus. 
Results give management insight into a likely range of rate-related risk as well as worst and best-case rate scenarios.

Additionally, the Company uses market value analyses to help identify longer-term risks that may reside on the balance sheet. 
This is considered a secondary risk measurement tool by management. The Company measures the market value of equity as the 
net present value of all asset and liability cash flows discounted along the current swap curve plus appropriate market risk spreads. 
It is the change in the market value of equity under different rate environments, or effective duration, that gives insight into the 
magnitude  of  risk  to  future  earnings  due  to  rate  changes.  Market  value  analyses  also  help  management  understand  the  price 
sensitivity of non-marketable bank products under different rate environments.

The tables below compute the effects of gradual shifts in interest rates over a twelve month period on the Company’s net 
interest income, assuming a static balance sheet with the exception of deposit attrition.  The difference between the two simulations 
is the amount of deposit attrition incorporated, which is shown in the tables below.  In the simulations below, three rising rate 
scenarios and one falling rate scenario were selected and net interest income was calculated and compared to a base scenario in 
which  assets,  liabilities  and  rates  remained  constant  over  a  twelve  month  period.   For  each  of  the  simulations,  interest  rates 
applicable to each interest earning asset or interest bearing liability were ratably increased or decreased during the year (by either 
100, 200 or 300 basis points).  The balances contained in the balance sheet were assumed not to change over the twelve month 
period, except that as presented in the tables below, it was assumed certain non-maturity type deposit attrition would occur, as a 
result of higher interest rates, and would be replaced with borrowed funds.  

The simulations shown below reflect different assumptions related to deposit attrition. The Company utilizes these simulations 
both for monitoring interest rate risk and for liquidity planning purposes. While the future effects of rising rates on deposit balances 

46

cannot be known, the Company maintains a practice of running multiple rate scenarios to better understand interest rate risk and 
its effect on the Company’s performance.  The Company believes that its approach to interest rate risk has appropriately considered 
its susceptibility to both rising rates and falling rates and has adopted strategies which minimize impacts to overall interest rate 
risk.

Simulation A

December 31, 2018

September 30, 2018

 (Dollars in millions)

$ Change in
Net Interest
Income

% Change in
Net Interest
Income

Assumed
Deposit
Attrition

$ Change in
Net Interest
Income

% Change in
Net Interest
Income

Assumed
Deposit
Attrition

300 basis points rising

$

200 basis points rising

100 basis points rising

5.0

5.2

3.8

.62

.45

.59% $

(348.3)

$

.85% $

(360.6)

(237.9)

(120.3)

142.8

7.0

7.3

5.7

.88

.69

(248.6)

(128.9)

139.3

100 basis points falling

(17.2)

(2.03)

(13.0)

1.56

Simulation B

December 31, 2018

September 30, 2018

 (Dollars in millions)

$ Change in
Net Interest
Income

% Change in
Net Interest
Income

Assumed
Deposit
Attrition

$ Change in
Net Interest
Income

% Change in
Net Interest
Income

Assumed
Deposit
Attrition

300 basis points rising

$

(18.1)

(2.13)% $

(936.4)

$

(15.4)

(1.85)% $

(947.2)

200 basis points rising

(15.3)

(1.81)

100 basis points rising

(14.2)

(1.68)

(829.2)

(715.4)

(12.7)

(1.53)

(11.8)

(1.42)

(838.8)

(723.3)

The difference in Simulation A and B is the degree to which deposits are modeled to decline or increase as noted in the tables 
above.  Both simulations assume that a decline in deposits would be offset by an increase in borrowed funds, which are more rate 
sensitive and can result in higher interest costs in a rising rate environment.

Under Simulation A, in the three rising rate scenarios, interest income grows faster than funding costs as loan and investment 
balances remain constant but rates increase.  The increase in interest income from higher rates is assisted by lower deposit balances, 
reducing interest expense but offset by higher short-term borrowed funds with higher market sensitive rates.  In Simulation B, the 
assumed higher levels of deposit attrition were modeled to be replaced by wholesale borrowed funds with higher costs than in 
Simulation A and resulted in a reduction in net interest income under all rising rate scenarios.  In the 100 basis point falling scenario 
shown in Simulation A, it is assumed that deposits would increase $142.8 million along with an increase in earning assets, but 
rates on loans would fall faster than deposit rates.  In this scenario, additional borrowed funds would not be necessary.  Additionally, 
this scenario results in lower net interest income than in the base calculation.  The 100 basis point falling scenario is presented 
only in Simulation A as the results would be the same under Simulation B.

In both Simulations A and B, the change in net interest income from the base calculation at December 31, 2018 was lower than 
what was modeled at September 30, 2018 largely due to higher rates and balances of federal funds purchased and repurchase 
agreements, as well as higher deposit rates at year end.   The deposit attrition assumption used in both Simulations A and B was 
not materially different than what was modeled in the prior quarter.

Projecting deposit activity in a historically low interest rate environment is difficult, and the Company cannot predict how 
deposits will react to shifting rates.  The comparison provided above provides insight into potential effects of changes in rates and 
deposit levels on net interest income.

Derivative Financial Instruments

The Company maintains an overall interest rate risk management strategy that permits the use of derivative instruments to 
modify exposure to interest rate risk. Such instruments include interest rate swaps, interest rate floors, interest rate caps, credit 
risk participation agreements, foreign exchange contracts, mortgage loan commitments, forward sale contracts, and forward to be 
announced (TBA) contracts.  The Company’s interest rate risk management strategy includes the ability to modify the re-pricing 
characteristics of certain assets and liabilities so that changes in interest rates do not adversely affect the net interest margin and 

47

cash flows. Interest rate floors with a total notional amount of $1.0 billion were entered into during the year ended December 31, 
2018 as part of this strategy to manage interest rate risk.  All of these derivative instruments utilized by the Company are further 
discussed in Note 18 on Derivative Instruments.  

In all of these contracts, the Company is exposed to credit risk in the event of nonperformance by counterparties, who may be 
bank  customers  or  other  financial  institutions. The  Company  controls  the  credit  risk  of  its  financial  contracts  through  credit 
approvals,  limits and  monitoring  procedures.  Because  the  Company  generally  enters into  transactions  only  with high  quality 
counterparties, there have been no losses associated with counterparty nonperformance on derivative financial instruments.

The following table summarizes the notional amounts and estimated fair values of the Company’s derivative instruments at 
December 31, 2018 and 2017. Notional amount, along with the other terms of the derivative, is used to determine the amounts to 
be exchanged between the counterparties. Because the notional amount does not represent amounts exchanged by the parties, it 
is not a measure of loss exposure related to the use of derivatives nor of exposure to liquidity risk. 

2018

2017

Notional
Amount

Positive Fair
Value

Negative Fair
Value

 Notional
Amount

Positive Fair
Value

Negative Fair
Value

$

(13,110)

$ 1,741,412

$

7,674

$

(7,857)

$ 2,006,280

$

1,000,000

62,163

143,460

6,206

14,544

5,768

11,537

29,031

24

47

20

536

15

—

(24)

(93)

(8)

—

(8)

—

31,776

133,488

11,826

17,110

2,566

16,500
$ 3,254,921

$

—
41,210

$

(178)
(13,421)

25,000
$ 1,963,178

$

—

16

46

21

580

8

4
8,349

$

—

(16)

(123)

(40)

—

(7)

(31)
(8,074)

(In thousands)

Interest rate swaps

Interest rate floors

Interest rate caps
Credit risk participation
agreements
Foreign exchange contracts

Mortgage loan commitments
Mortgage loan forward sale
contracts
Forward TBA contracts
Total at December 31

Operating Segments

The Company segregates financial information for use in assessing its performance and allocating resources among three 
operating segments. The results are determined based on the Company’s management accounting process, which assigns balance 
sheet and income statement items to each responsible segment. These segments are defined by customer base and product type. 
The management process measures the performance of the operating segments based on the management structure of the Company 
and  is  not  necessarily  comparable  with  similar  information  for  any  other  financial  institution.  Each  segment  is  managed  by 
executives who, in conjunction with the Chief Executive Officer, make strategic business decisions regarding that segment. The 
three reportable operating segments are Consumer, Commercial, and Wealth.  Additional information is presented in Note 12 on 
Segments in the consolidated financial statements.

The Company uses a funds transfer pricing method to value funds used (e.g., loans, fixed assets, cash, etc.) and funds provided 
(deposits, borrowings, and equity) by the business segments and their components. This process assigns a specific value to each 
new source or use of funds with a maturity, based on current swap rates, thus determining an interest spread at the time of the 
transaction.  Non-maturity  assets  and  liabilities  are  valued  using  weighted  average  pools.   The  funds  transfer  pricing  process 
attempts to remove interest rate risk from valuation, allowing management to compare profitability under various rate environments. 
The Company also assigns loan charge-offs and recoveries (labeled in the table below as “provision for loan losses”) directly to 
each operating segment instead of allocating an estimated loan loss provision.  The operating segments also include a number of 
allocations of income and expense from various support and overhead centers within the Company.  

48

The table below is a summary of segment pre-tax income results for the past three years.

(Dollars in thousands)

Consumer

Commercial

Wealth

Segment Totals

Other/
Elimination

Consolidated
Totals

Year ended December 31, 2018:

Net interest income

Provision for loan losses

Non-interest income

Investment securities losses, net

Non-interest expense

Income before income taxes

Year ended December 31, 2017:

Net interest income

Provision for loan losses

Non-interest income

Investment securities gains, net

$

296,228

$

345,221

$

46,946

$

688,395

$

135,430 $

823,825

(41,280)

126,253

—

(1,134)

202,527

—

32

173,026

—

(42,382)

501,806

—

(312)

(465)

(488)

(42,694)

501,341

(488)

(287,473)

(297,847)

(123,576)

(708,896)

(28,925)

(737,821)

$

$

93,728

279,031

(41,829)

121,362

—

$

$

$

$

248,767

329,087

205

$

$

96,428

47,264

(41)

184,577

158,175

—

—

$

$

438,923

655,382

(41,665)

464,114

—

105,240 $

544,163

78,297 $

733,679

(3,579)

(2,851)

25,051

(45,244)

461,263

25,051

Non-interest expense

(275,734)

(281,845)

(120,461)

(678,040)

(66,303)

(744,343)

Income before income taxes

$

82,830

$

232,024

$

84,937

$

399,791

$

30,615 $

430,406

2018 vs 2017
Increase in income before income
taxes:
Amount

$

10,898

$

16,743

$

11,491

$

39,132

$

74,625 $

113,757

Percent

13.2%

7.2%

13.5%

9.8%

N.M.

26.4%

Year ended December 31, 2016:

Net interest income

Provision for loan losses

Non-interest income

Investment securities losses, net

$

268,654

$

311,704

$

44,113

$

624,471

$

55,578 $

680,049

(36,042)

116,185

—

4,378

187,350

—

(122)

144,661

—

(31,786)

448,196

—

(4,532)

(1,640)

(53)

(36,318)

446,556

(53)

Non-interest expense

(266,258)

(272,398)

(113,888)

(652,544)

(36,685)

(689,229)

Income before income taxes

$

82,539

$

231,034

$

74,764

$

388,337

$

12,668 $

401,005

2017 vs 2016
Increase in income before income
taxes:
Amount

Percent

Consumer

$

291

$

990

$

10,173

$

11,454

$

17,947 $

29,401

.4 %

.4 %

13.6 %

2.9 %

N.M.

7.3 %

The Consumer segment includes consumer deposits, consumer finance, and consumer debit and credit cards.  During 2018, 
income before income taxes for the Consumer segment increased $10.9 million, or 13.2%, compared to 2017.  This increase was 
mainly due to growth of $17.2 million, or 6.2%, in net interest income and an increase in non-interest income of $4.9 million, or 
4.0%.  Net interest income increased due to a $15.2 million increase in net allocated funding credits assigned to the Consumer 
segment's loan and deposit portfolios and growth of $3.5 million in loan interest income, partly offset by an increase of $1.6 million 
in deposit interest expense.  Non-interest income increased mainly due to growth in net debit card fees, (mainly lower network 
expense and higher interchange fees), deposit fees (mainly deposit account service fees and overdraft and return item fees) and 
mortgage banking revenue, partly offset by higher credit card rewards expense.  These increases to income were partly offset by 
growth of $11.7 million, or 4.3%, in non-interest expense.  Non-interest expense increased over the prior year due to an increase 
in full-time salaries expense and higher allocated servicing and support costs, mainly marketing, information technology and 
management fees. The provision for loan losses totaled $41.3 million, a $549 thousand decrease from the prior year, which was 
mainly due to lower net charge-offs on marine & RV loans, partly offset by higher consumer credit card loan net charge-offs.  Total 
average loans in this segment decreased $69.9 million, or 2.8%, in 2018 compared to the prior year mainly due to a decline in 
auto loans and the continued run off of marine and RV loans.  Average deposits increased $19.9 million over the prior year, resulting 
from growth in interest checking and money market deposit accounts, partly offset by declines in demand and certificate of deposit 
balances.

49

During 2017, income before income taxes for the Consumer segment increased $291 thousand, or .4%, compared to 2016. 
This increase was mainly due to growth of $10.4 million, or 3.9%, in net interest income and an increase in non-interest income 
of $5.2 million, or 4.5%.  Net interest income increased due to a $9.7 million increase in net allocated funding credits assigned to 
the Consumer segment's loan and deposit portfolios and a $670 thousand increase in loan interest income.  Non-interest income 
increased mainly due to growth in deposit fees (mainly deposit account service fees and overdraft and return item fees) and bank 
card fees.  These increases to income were partly offset by growth of $9.5 million, or 3.6%, in non-interest expense and $5.8 
million in the provision for loan losses.   Non-interest expense increased over the prior year due to an increase in full-time salaries 
expense and higher allocated support costs, mainly administrative, online banking and information technology, while supplies 
expense decreased due to higher chip card reissue costs in 2016.   The provision for loan losses totaled $41.8 million, a $5.8 million 
increase over the prior year, which was mainly due to higher net charge-offs on consumer credit card loans.  Total average loans 
in this segment decreased $62.0 million, or 2.4%, in 2017 compared to the prior year mainly due to a decline in marine and RV 
loans.  Average deposits increased $234.3 million, or 2.4%, over the prior year, resulting from growth in money market deposit 
accounts, partly offset by a decline in certificate of deposit balances.

Commercial

The Commercial segment provides corporate lending (including the Small Business Banking product line within the branch 
network), leasing, international services, and business, government deposit, and related commercial cash management services, 
as well as merchant and commercial bank card products. The segment includes the Capital Markets Group, which sells fixed-
income securities to individuals, corporations, correspondent banks, public institutions, and municipalities, and also provides 
investment safekeeping and bond accounting services.  Pre-tax income for 2018 increased $16.7 million, or 7.2%, compared to 
2017, mainly due to increases in net interest income and non-interest income, partly offset by higher non-interest expense and an 
increase in the provision for loan losses.  Net interest income increased $16.1 million, or 4.9%, due to growth of $70.6 million in 
loan interest income, partly offset by a decrease of $32.1 million in net allocated funding credits and higher interest expense of 
$22.5 million on deposits and customer repurchase agreements.  The provision for loan losses increased $1.3 million over last 
year, due to lower business and construction loan net recoveries, partly offset by lower commercial card loan net charge-offs.  
Non-interest income increased $18.0 million, or 9.7%, over the previous year due to higher net corporate card fees (driven by 
higher fees), swap fees, tax credit sales fees and deposit account fees (mainly corporate cash management).  These increases were 
partly offset by lower gains on sales of leased assets to customers upon lease termination.  Non-interest expense increased $16.0 
million,  or  5.7%,  during  2018,  mainly  due  to  increases  in  salaries  expense  and  allocated  support  and  service  costs  (mainly 
information technology and commercial sales and product support fees).  Average segment loans increased $304.7 million, or 
3.5%, compared to 2017, with growth occurring in commercial and industrial, construction, and healthcare loans.  Average deposits 
decreased $271.8 million, or 3.3%, due to declines in business demand deposits and certificates of deposit, partly offset by growth 
in interest checking deposits.

Pre-tax income for 2017 increased $990 thousand, or .4%, compared to 2016, mainly due to an increase in net interest income, 
partly offset by lower non-interest income, higher non-interest expense and an increase in the provision for loan losses.  Net interest 
income increased $17.4 million, or 5.6%, due to growth of $45.9 million in loan interest income, partly offset by a decrease of 
$17.7 million in net allocated funding credits.  In addition, customer repurchase agreement interest expense increased $5.5 million 
and  deposit  interest  expense  increased  $5.2  million.   The  provision  for  loan  losses  increased  $4.2  million  over  last  year,  as 
construction loan and business real estate loan net recoveries were lower by $2.5 million and $1.1 million, respectively.  Non-
interest income decreased $2.8 million, or 1.5%, from the previous year due to lower interest rate swap fees and capital market 
fees.  Non-interest expense increased $9.4 million, or 3.5%, during 2017, mainly due to increases in full-time salaries expense 
and allocated support costs, partly offset by lower bank card processing costs and business line allocations.  Average segment 
loans increased $562.5 million, or 7.0%, compared to 2016, with growth occurring in commercial and industrial, construction, 
and business real estate loans.  Average deposits increased $57.6 million, or .7%, due to growth in governmental demand deposit 
accounts, partly offset by declines in certificates of deposit, money market deposit accounts, and business demand deposits.

Wealth

The Wealth segment provides traditional trust and estate planning, advisory and discretionary investment management services, 
brokerage services, and includes Private Banking accounts.  At December 31, 2018, the Trust group managed investments with a 
market value of $30.3 billion and administered an additional $19.7 billion in non-managed assets. It also provides investment 
management services to The Commerce Funds, a series of mutual funds with $2.5 billion in total assets at December 31, 2018.   
In 2018, pre-tax income for the Wealth segment was $96.4 million, compared to $84.9 million in 2017, an increase of $11.5 million, 
or 13.5%.  Net interest income decreased $318 thousand, or .7%, due to a $5.3 million decrease in net allocated funding credits, 
partly offset by a $5.5 million increase in loan interest income.  Non-interest income increased $14.9 million, or 9.4%, over the 
prior year largely due to higher personal and institutional trust fees, brokerage fees and cash sweep commissions.  These increases 
were partly offset by write downs on software costs.  Non-interest expense increased $3.1 million, or 2.6%, resulting from higher 
salary and benefit costs, data processing expense and allocated support and corporate management fee costs, partly offset by lower 

50

  
trust losses.  The provision for loan losses decreased $73 thousand, mainly due to personal real estate loan net recoveries.  Average 
assets increased $25.2 million, or 2.1%, during 2018 mainly due to higher personal real estate and consumer loans.  Average 
deposits decreased $219.0 million, or 10.5%, due to declines in money market deposit accounts and long-term certificates of 
deposit over $100,000.

In 2017, pre-tax income for the Wealth segment was $84.9 million, compared to $74.8 million in 2016, an increase of $10.2 
million, or 13.6%.  Net interest income increased $3.2 million, or 7.1%, due to a $5.1 million increase in loan interest income, 
partly offset by a $2.1 million decline in net allocated funding credits.  Non-interest income increased $13.5 million, or 9.3%, 
over the prior year largely due to higher personal and institutional trust fees, brokerage revenue and cash sweep fees, partly offset 
by a trust related settlement recorded in 2016.  Non-interest expense increased $6.6 million, or 5.8%, resulting from higher incentive 
compensation and allocated support costs.  The provision for loan losses decreased $81 thousand, mainly due to lower charge-
offs on revolving home equity loans.  Average assets increased $101.6 million, or 9.1%, during 2017 mainly due to higher personal 
real estate and consumer loans.  Average deposits increased $5.6 million, or .3%, due to growth in money market deposit accounts 
and business demand deposits, partly offset by a decline in long-term certificates of deposit over $100,000.

     The segment activity, as shown above, includes both direct and allocated items. Amounts in the “Other/Elimination” column 
include activity not related to the segments, such as certain administrative functions, the investment securities portfolio, and the 
effect of certain expense allocations to the segments.  Also included in this category is the difference between the Company’s 
provision for loan losses and net loan charge-offs, which are generally assigned directly to the segments.  In 2018, the pre-tax 
income in this category was $105.2 million, compared to $30.6 million in 2017.  This increase was due to higher unallocated net 
interest income of $57.1 million and lower unallocated non-interest expense of $37.4 million.  Non-interest expense for 2017 
included contributions of $32.0 million to a related charitable foundation, which were not allocated to the segments.  Unallocated 
securities losses were $488 thousand in 2018, compared to securities gains of $25.1 million in 2017.  Also, the unallocated loan 
loss provision decreased $3.3 million, as the provision was $3.6 million in excess of charge-offs in 2017 compared to $312 thousand 
less than charge offs in 2018.

Impact of Recently Issued Accounting Standards

Derivatives The FASB issued ASU 2017-12, "Targeted Improvements to Accounting for Hedging Activities", in August 2017.  
The ASU  improves  the  financial  reporting  of  hedging  relationships  to  better  portray  the  economic  results  of  an  entity's  risk 
management activities in its financial statements.  These improvements allow the hedging of risk components, ease restrictions 
on the measurement of the change in fair value of the hedged item, aligns the recognition and presentation of the effects of the 
hedging instrument and the hedged item, and otherwise simplify hedge accounting guidance. The amendments are effective January 
1, 2019 but may be adopted early in any interim period.  The Company adopted the ASU on January 1, 2018, but as the Company 
did not utilize hedge accounting on that date, the Company's consolidated financial statements were not affected by the adoption.  
The hedging improvements in the new guidance will be considered in the development of risk management strategies in the future.

Revenue from Contracts with Customers  The FASB issued ASU 2014-09, "Revenue from Contracts with Customers", in 
May 2014, which has been followed by additional clarifying guidance on specified implementation issues. The ASU supersedes 
revenue  recognition  requirements  in  Topic  605,  Revenue  Recognition,  including  most  industry  specific  revenue  recognition 
guidance in the FASB Accounting Standards Codification. The core principle of the new guidance is that an entity should recognize 
revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which 
the entity expects to be entitled in exchange for those goods or services. The guidance was adopted on January 1, 2018 under the 
full retrospective method with a restatement of prior periods.  The impact of the adoption and required disclosures are discussed 
in Note 15 to the consolidated financial statements. 

Liabilities  The FASB issued ASU 2016-04, "Recognition of Breakage for Certain Prepaid Stored-Value Products", in March 
2016, in order to address current and potential future diversity in practice related to the derecognition of a prepaid stored-value 
product liability.  Such products include prepaid gift cards issued on a specific payment network and redeemable at network-
accepting merchant locations, prepaid telecommunication cards, and traveler's checks. The amendments require that the portion 
of the dollar value of prepaid stored-value products that is ultimately unredeemed (that is, the breakage) be accounted for consistent 
with the breakage guidance for stored-value product transactions provided in ASC Topic 606 - Revenue from Contracts with 
Customers.  These amendments are effective for interim and annual periods beginning January 1, 2018 and did not have a significant 
effect on the Company's consolidated financial statements.

Income Taxes  The FASB issued ASU 2016-16, "Intra-Entity Transfers of Assets Other Than Inventory", in October 2016.  
Current GAAP prohibits the recognition of current and deferred income taxes for an intra-entity asset transfer until the asset has 
been sold to an outside party.  The amendments require the recognition of income tax consequences of an intra-entity transfer of 

51

an  asset  (other  than  inventory)  when  the  transfer  occurs.    This  change  removes  the  current  exception  to  the  principal  of 
comprehensive  recognition  of  current  and  deferred  income  taxes  in  GAAP  (except  for  inventory).   These  amendments  were 
effective for reporting periods beginning January 1, 2018 and did not have a significant effect on the Company's consolidated 
financial statements. 

Financial Instruments  The FASB issued ASU 2016-01, "Recognition and Measurement of Financial Assets and Financial 
Liabilities", in January 2016.  The amendments require all equity investments to be measured at fair value with changes in the fair 
value recognized through net income, other than those accounted for under the equity method of accounting or those that result 
in the consolidation of the investee.  The amendments also require use of the exit price notion when measuring the fair value of 
financial instruments for disclosure purposes. These amendments were adopted on January 1, 2018 and are further discussed in 
Notes 3 and 17 to the consolidated financial statements.  

Statement of Cash Flows The FASB issued ASU 2016-15, "Classification of Certain Cash Receipts and Cash Payments", in 
August 2016.  The ASU addresses the presentation and classification in the Statement of Cash Flows of several specific cash flow 
issues.  These include cash payments for debt prepayment or extinguishment costs, settlement of zero-coupon debt instruments, 
distributions received from equity method investees, and separately identifiable cash flows and application of the predominance 
principle.  The amendments were effective January 1, 2018 and did not have a significant effect on the Company's consolidated 
financial statements.

Restricted Cash The FASB issued ASU 2016-18, "Restricted Cash", in November 2016.  The ASU requires that amounts 
described as restricted cash and restricted cash equivalents be included with cash and cash equivalents when reconciling the 
beginning and end of period amounts shown on the statement of cash flows.  Disclosures are to be provided on the amounts reported 
as restricted and the nature of the restrictions on cash and cash equivalents.  The amendments, which were applied on a retrospective 
basis, were effective January 1, 2018 and did not have a significant effect on the Company's consolidated financial statements.

Retirement  Benefits  The  FASB  issued ASU  2017-07,  "Improving  the  Presentation  of  Net  Periodic  Pension  Cost  and  Net 
Periodic Postretirement Benefit Cost", in March 2017.  Under previous guidance, the different components comprising net benefit 
cost are aggregated for reporting in the financial statements.  Because these components are heterogeneous, the current presentation 
reduces the transparency and usefulness of the financial statements.  The ASU requires that an employer report the service cost 
component of net benefit cost in the same line item as other compensation costs arising from services rendered during the period.  
The other components of net benefit cost are required to be presented separately from the servicing cost component.  Only service 
cost is eligible for capitalization when applicable.  The amendments were effective January 1, 2018 and as noted in Note 9 to the 
consolidated financial statements, did not have a significant effect on the Company's consolidated financial statements.

Leases In February 2016, the FASB issued ASU 2016-02, "Leases", in order to increase transparency and comparability by 
recognizing lease assets and lease liabilities on the balance sheet and disclosing key information about leasing arrangements.  The 
ASU primarily affects lessee accounting, which requires the lessee to recognize a right-of-use (ROU) asset and a liability to make 
lease payments for those leases classified as operating leases under previous GAAP.  The ASU provides guidance as to the definition 
of a lease, identification of lease components, and sale and leaseback transactions.  The FASB has issued elections and expedients 
within the original ASU and additional amendments, clarifying the lease guidance for certain implementation issues.  The Company 
has adopted the package of expedients, the lease component expedient as well as the disclosure expedient.  Additionally, for leases 
with a term of 12 months or less, an election was made not to recognize lease assets and lease liabilities.  The ASU and the related 
amendments are effective for interim and annual periods beginning January 1, 2019.  The Company is the lessee in less than 200 
lease agreements, which will be recognized on the balance sheet.  As of January 1, 2019, the Company adopted the new accounting 
standard, and a lease liability of $28.1 million and a ROU asset of $27.5 million were recognized, but should not materially impact 
the Company's consolidated financial statements or various balance sheet related ratios.

Premium Amortization The FASB issued ASU 2017-08, "Premium Amortization on Purchased Callable Debt Securities", in 
March 2017.  Under current guidance, many entities amortize the premium on purchased callable debt securities over the contractual 
life of the instrument.  As a result, upon the exercise of a call on a callable debt security held at a premium, the unamortized 
premium is recorded as a loss in earnings.  The amendments in this ASU shorten the amortization period for certain callable debt 
securities held at a premium to the earliest call date, and more closely align the amortization period to expectations incorporated 
in market pricing of the instrument.  The amendments are effective January 1, 2019 and are not expected to have a significant 
effect on the Company's consolidated financial statements.

Financial Instruments  ASU 2016-13, "Measurement of Credit Losses on Financial Instruments", was issued in June 2016.  
Its implementation will result in a new loan loss accounting framework, also known as the current expected credit loss (CECL) 
model.  CECL requires credit losses expected throughout the life of the asset portfolio on loans and held-to-maturity securities to 
be recorded at the time of origination.  Under the current incurred loss model, losses are recorded when it is probable that a loss 
52

event has occurred.   The new standard will require significant operational changes, especially in data collection and analysis.  The 
ASU is effective for interim and annual periods beginning January 1, 2020, and is expected to increase the allowance upon adoption.

The Company established an internal CECL implementation team in 2017 and partnered with an outside vendor to implement 
the new standard.  Software development and data collection has continued since that time and it's expected the preliminary CECL 
model will be ready for detailed testing during the second quarter of 2019.  The Company continues to evaluate the impact the 
adoption of ASU 2016-13 will have on the Company's consolidated financial statements.

Intangible Assets  The FASB issued ASU 2017-04, "Simplifying the Test for Goodwill Impairment", in January 2017.  Under 
current guidance, a goodwill impairment loss is measured by comparing the implied fair value of a reporting unit's goodwill with 
the carrying amount of that goodwill by following procedures that would be required in determining the fair value of assets acquired 
and liabilities assumed in a business combination.  Under the new amendments, the goodwill impairment test compares the fair 
value of a reporting unit with its carrying amount and an impairment charge is measured as the amount by which the carrying 
amount exceeds the reporting unit's fair value. The amendments are effective for impairment tests beginning January 1, 2020 and 
are not expected to have a significant effect on the Company's consolidated financial statements.

Comprehensive Income  The FASB issued ASU 2018-02, "Reclassification of Certain Tax Effects from Accumulated Other 
Comprehensive Income", in February 2018.  The guidance allows a reclassification from accumulated other comprehensive income 
to retained earnings for stranded tax effects resulting from the Tax Cuts and Jobs Act.  The amendments are effective for all entities 
effective January 1, 2019, but early adoption is permitted in certain circumstances.  The Company adopted the ASU effective 
January 1, 2018 and recorded a reclassification which increased accumulated other comprehensive income and reduced retained 
earnings by $2.9 million.  As these are both categories within equity, total equity was unchanged.  The adoption did not have a 
significant effect on the Company's consolidated financial statements.

Financial Instruments The FASB issued ASU 2018-13, "Changes to the Disclosure Requirements of Fair Value Measurement", 
in August 2018.  The amendments in the ASU eliminate or modify certain disclosure requirements for fair value measurements 
in Topic 820, Fair Value Measurement.  In addition, the amendments in the ASU also require the addition of new disclosure 
requirements on fair value measurement, including the disclosure of changes in unrealized gains and losses for the period included 
in accumulated other comprehensive income (AOCI) for recurring Level 3 fair value measurements and the range and weighted 
average of significant unobservable inputs used to develop Level 3 fair value measurements.  The amendments are effective January 
1, 2020 and are not expected to have a significant effect on the Company's consolidated financial statements.  

 Retirement Benefits The FASB issued ASU 2018-14, "Compensation - Retirement Benefits-Defined Benefit Plans-General 
(Subtopic 715-20)", in August 2018.  The amendments in the ASU eliminate disclosures that are no longer considered cost beneficial 
and clarify specific requirements of disclosures.  In addition, the amendments in the ASU also add new disclosures, including the 
explanation of the reasons for significant gains and losses related to changes in the benefit obligation for the period.  The amendments 
are effective January 1, 2021 and are not expected to have a significant effect on the Company's consolidated financial statements.  

Intangible Assets The FASB issued ASU 2018-15, "Customer's Accounting for Implementation Costs Incurred in a Cloud 
Computing Arrangement That Is a Service Contract", in August 2018.  This new standard modifies existing guidance and clarifies 
the accounting for implementation costs of a hosting arrangement.  Under the new amendments, the requirements for capitalizing 
implementation costs incurred in a hosting arrangement that is a service contract are aligned with the requirements for capitalizing 
implementation costs incurred to develop or obtain internal-use software or hosting arrangements that include an internal-use 
software license.  The amendments are effective January 1, 2020, but early adoption is permitted.  The Company is still assessing 
the impact on the Company's consolidated financial statements.

Corporate Governance

The Company has adopted a number of corporate governance measures. These include corporate governance guidelines, a code 
of ethics that applies to its senior financial officers and the charters for its audit committee, its committee on compensation and 
human  resources,  and  its  committee  on  governance/directors.    This  information  is  available  on  the  Company’s  Web  site 
www.commercebank.com under Investor Relations.

53

AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS

Average
Balance

2018

Interest
Income/
Expense

Average Rates
Earned/Paid

Average
Balance

2017

Interest
Income/
Expense

Average Rates
Earned/Paid

Average
Balance

2016

Interest
Income/
Expense

Average Rates
Earned/Paid

Years Ended December 31

(Dollars in thousands)

ASSETS
Loans:(A)

Business(B)
Real estate – construction and land
Real estate – business
Real estate – personal
Consumer
Revolving home equity
Consumer credit card
Overdrafts

Total loans
Loans held for sale
Investment securities:

U.S. government & federal agency

obligations

Government-sponsored enterprise

obligations
State & municipal obligations(B)
Mortgage-backed securities
Asset-backed securities
Other debt securities
Trading debt securities(B)
Equity securities(B)
Other securities(B)

Total investment securities
Federal funds sold and short-term

securities purchased under agreements
to resell

Long-term securities purchased under

agreements to resell

Interest earning deposits with banks
Total interest earning assets
Allowance for loan losses
Unrealized gain (loss) on debt securities
Cash and due from banks
Land, buildings and equipment - net
Other assets
Total assets

LIABILITIES AND EQUITY

Interest bearing deposits:

Savings
Interest checking and money market
Certificates of deposit of less than

$100,000

Certificates of deposit of $100,000

and over

Total interest bearing deposits
Borrowings:

Federal funds purchased and

securities sold under agreements to
repurchase

Other borrowings

Total borrowings
Total interest bearing liabilities
Non-interest bearing deposits
Other liabilities
Equity
Total liabilities and equity
Net interest margin (T/E)
Net yield on interest earning assets

Percentage increase (decrease) in net
interest margin (T/E) compared to
the prior year

$

4,963,029 $
967,320
2,737,820
2,093,802
2,010,826
379,715
768,789
4,778
13,926,079
19,493

184,837
49,440
117,516
80,365
89,074
17,513
92,269
—
631,014
1,298

921,759

21,720

6,098

42,867
111,686
34,223
8,912
759
11,816
12,412
250,493

519

15,881

6,233
905,438

973
26,830

3,215

14,658

45,676

19,655

45
19,700
65,376

308,520

1,410,700
4,203,625
1,455,690
340,458
24,731
26,459
114,438
8,806,380

27,026

696,438

319,948
23,795,364
(158,791)
(113,068)
360,732
343,636
438,362
$ 24,666,235

$

867,150
10,817,169

603,137

1,114,825

13,402,281

1,514,144

1,747
1,515,891
14,918,172
6,728,971
247,520
2,771,572
$ 24,666,235

3.72% $
5.11
4.29
3.84
4.43
4.61
12.00
—
4.53
6.66

4,832,045 $
881,879
2,694,620
2,019,674
2,036,393
398,611
743,885
4,592
13,611,699
17,452

154,681
37,315
102,009
75,267
81,065
15,516
88,329
—
554,182
1,000

3.20% $
4.23
3.79
3.73
3.98
3.89
11.87
—
4.07
5.73

4,652,526 $
778,822
2,440,955
1,936,420
1,947,240
417,514
749,589
4,712
12,927,778
25,710

134,438
27,452
89,305
72,417
75,076
14,797
86,008
—
499,493
1,317

2.89 %
3.52
3.66
3.74
3.86
3.54
11.47
—
3.86
5.12

914,961

19,697

735,081

15,628

2.36

1.98

3.04
2.66
2.35
2.62
3.07
44.66
10.85
2.84

1.92

2.28

1.95
3.81

452,422

1,720,723
3,784,602
2,083,611
330,365
21,929
60,772
98,564
9,467,949

18,518

688,147

207,269
24,011,034
(156,572)
45,760
361,414
345,639
424,333
$ 25,031,608

.11
.25

.53

1.31

.34

$

819,558
10,517,741

676,272

1,404,960

13,418,531

1.30

2.58
1.30
.44%

1,462,387

87,696
1,550,083
14,968,614
7,176,255
250,510
2,636,229
$ 25,031,608

7,321

62,073
89,623
36,757
8,410
583
2,283
10,507
237,254

230

15,440

2,223
810,329

981
16,328

2,645

10,859

30,813

9,829

3,086
12,915
43,728

2.15

1.62

3.61
2.37
1.76
2.55
2.66
3.76
10.66
2.51

1.24

2.24

1.07
3.37

591,785

1,753,727
3,460,821
2,418,118
331,289
19,722
47,763
112,888
9,471,194

12,660

791,392

188,581
23,417,315
(152,628)
143,842
381,822
350,443
415,677
$ 24,556,471

.12
.16

.39

.77

.23

$

775,121
10,285,288

749,261

1,471,610

13,281,280

.67

3.52
.83
.29%

1,266,093

171,255
1,437,348
14,718,628
7,049,633
292,145
2,496,065
$ 24,556,471

13,173

63,261
82,888
35,346
8,382
489
2,208
7,656
229,031

78

13,544

973
744,436

923
13,443

2,809

8,545

25,720

3,315

3,968
7,283
33,003

2.13

2.23

3.61
2.40
1.46
2.53
2.48
4.62
6.78
2.42

.62

1.71

.52
3.18

.12
.13

.37

.58

.19

.26

2.32
.51
.22 %

3.04 %

7.14 %

$

840,062

$

766,601

$

711,433

3.53%

9.58%

3.19%

7.75%

(A)  Loans on non-accrual status are included in the computation of average balances. Included in interest income above are loan fees and late charges, net of amortization of deferred loan 

origination fees and costs, which are immaterial. Credit card income from merchant discounts and net interchange fees are not included in loan income.

AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS

54

  
 
Average
Balance

2015

Interest
Income/
Expense

Average Rates
Earned/Paid

Average
Balance

2014

Interest
Income/
Expense

Average Rates
Earned/Paid

Average
Balance

2013

Interest
Income/
Expense

Average Rates
Earned/Paid

Average Balance Five
Year Compound
Growth Rate

Years Ended December 31

$

4,186,101 $
477,320
2,293,839
1,899,234
1,829,830
431,033
746,503
5,416
11,869,276

4,115

116,455
17,075
85,751
71,666
72,625
15,262
86,162
—
464,996

191

466,135

5,180

938,589

1,786,235
3,164,447
2,773,069
255,558
20,517
45,200
108,061
9,557,811

17,319

63,054
80,936
29,558
6,191
562
1,805
8,582
213,187

16,184

60

13,172

528
692,134

876
12,498

3,236

6,051

22,661

1,861

3,574
5,435
28,096

1,002,053

206,115
22,655,554
(152,690)
112,352
378,803
359,773
383,810
$ 23,737,602

$

729,311
9,752,794

832,343

1,224,402

12,538,850

1,654,860

103,884
1,758,744
14,297,594
6,786,741
280,231
2,373,036
$ 23,737,602

2.78%
3.58
3.74
3.77
3.97
3.54
11.54
—
3.92

4.64

$

3,919,421 $
418,702
2,300,855
1,818,125
1,617,039
426,720
754,482
4,889
11,260,233

—

110,791
15,826
88,206
69,054
68,434
16,188
86,298
—
454,797

—

2.83%
3.78
3.83
3.80
4.23
3.79
11.44
—
4.04

—

$

3,366,564 $
378,896
2,251,113
1,694,955
1,437,270
424,358
752,478
6,020
10,311,654

102,847
15,036
92,555
66,353
67,299
16,822
84,843
—
445,755

3.05 %
3.97
4.11
3.91
4.68
3.96
11.28
—
4.32

4,488

176

3.92

1.11

1.85

3.53
2.56
1.07
2.42
2.74
3.99
7.94
2.23

.37

1.31

.26
3.06

.12
.13

.39

.49

.18

.11

3.44
.31
.20%

497,271

13,750

13,211

61,593
80,229
24,976
3,287
411
1,448
9,885
208,790

101

12,473

555
676,716

855
12,667

4,137

5,926

23,585

1,019

3,484
4,503
28,088

794,752

1,715,493
2,981,225
2,834,013
141,266
18,423
48,847
100,399
9,131,689

31,817

985,205

220,876
21,629,820
(160,828)
90,392
382,207
354,899
376,433
$ 22,672,923

$

670,650
9,477,947

935,387

1,372,509

12,456,493

1,257,660

104,896
1,362,556
13,819,049
6,339,183
225,554
2,289,137
$ 22,672,923

2.77

1.66

3.59
2.69
.88
2.33
2.23
2.96
9.85
2.29

.32

1.27

.25
3.13

.13
.13

.44

.43

.19

.08

3.32
.33
.20%

401,162

499,947

1,617,814
3,187,648
3,061,415
166,113
20,986
54,754
111,205
9,121,044

8,775

8,658

58,522
87,523
27,475
4,990
472
1,316
11,545
209,276

24,669

106

21,119

387
676,819

766
13,589

6,002

6,383

26,740

809

3,364
4,173
30,913

1,174,589

155,885
20,792,329
(166,846)
124,718
382,500
357,544
383,739
$ 21,873,984

$

625,517
9,059,524

1,034,991

1,380,003

12,100,035

1,294,691

103,901
1,398,592
13,498,627
5,961,116
237,130
2,177,111
$ 21,873,984

2.19

1.73

3.62
2.75
.90
3.00
2.25
2.40
10.38
2.29

.43

1.80

.25
3.26

.12
.15

.58

.46

.22

.06

3.24
.30
.23 %

3.11 %

(2.90)%

8.07%
20.62
3.99
4.32
6.95
(2.20)
.43
(4.52)
6.19

34.14

18.10

(9.20)

(2.70)
5.69
(13.82)
15.43
3.34
(13.54)
.57
(.70)

1.84

(9.93)

15.47
2.73
(0.98)
(198.06)
(1.17)
(.79)
2.70
2.43

6.75
3.61

(10.24)

(4.18)

2.07

3.18

(55.83)
1.62
2.02
2.45
.86
4.95
2.43%

$

664,038

$

648,628

$

645,906

2.93%

2.38%

3.00%

.42%

(B) 

Interest income and yields are presented on a fully-taxable equivalent basis using a federal income tax rate of 21% in 2018 and 35% in prior periods. Loan interest income includes tax 
free loan income (categorized as business loan income) which includes tax equivalent adjustments of $5,931,000 in 2018, $10,357,000 in 2017, $9,537,000 in 2016, $8,332,000 in 2015, 
$7,640,000 in 2014 and $6,673,000 in 2013.  Investment securities interest income includes tax equivalent adjustments of $10,306,000 in 2018, $22,565,000 in 2017, $21,847,000 in 
2016, $21,386,000 in 2015, $20,784,000 in 2014 and $19,861,000 in 2013.  These adjustments relate to state and municipal obligations, trading securities, equity securities, and other 
securities.

55

QUARTERLY AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS

(Dollars in millions)

ASSETS

Loans:

Business(A)
Real estate – construction and land

$

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts
Total loans

Loans held for sale

Investment securities:

U.S. government & federal agency

obligations

Government-sponsored enterprise

obligations
State & municipal obligations(A)
Mortgage-backed securities

Asset-backed securities

Other debt securities
Trading debt securities(A)
Equity securities(A)
Other securities(A)
Total investment securities

Federal funds sold and short-term
securities purchased under agreements
to resell
Long-term securities purchased under
agreements to resell
Interest earning deposits with banks
Total interest earning assets

Allowance for loan losses

Unrealized gain (loss) on debt securities

Cash and due from banks

Land, buildings and equipment – net

Other assets
Total assets

LIABILITIES AND EQUITY

Interest bearing deposits:

Savings

Interest checking and money market

Certificates of deposit under $100,000

Certificates of deposit $100,000 & over

Total interest bearing deposits

Borrowings:

Federal funds purchased and securities
sold under agreements to repurchase

Other borrowings

Total borrowings

Total interest bearing liabilities

Non-interest bearing deposits

Other liabilities

Equity
Total liabilities and equity

Net interest margin (T/E)
Net yield on interest earning assets

(A) 

Includes tax equivalent calculations.

$

$

$

$

Fourth Quarter

Third Quarter

Second Quarter

First Quarter

Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

 Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

Year ended December 31, 2018

5,030

953

2,758

2,122

1,962

374

788

5

13,992

18

923

215

1,361

4,380

1,519

340

26

4

128

8,896

14

700

353

23,973

(159)

(166)

365

343

452

24,808

871

10,839

585

1,091

13,386

1,656

1

1,657

15,043

6,667

265

2,833

24,808

216

3.93% $

5.47

4.53

3.87

4.62

4.98

11.91

—

4.72

6.59

1.90

2.24

3.06

2.75

2.55

2.60

3.21

39.92

15.51

2.86

2.56

2.31

2.28

3.92

.11

.30

.70

1.61

.41

1.60

2.67

1.60

.54%

$

$

$

$

4,925

992

2,733

2,111

1,985

374

775

5

13,900

18

925

262

1,376

4,434

1,427

340

24

4

120

8,912

13

686

299

23,828

(159)

(119)

357

344

445

24,696

877

10,840

594

1,100

13,411

1,500

2

1,502

14,913

6,678

296

2,809

24,696

211

3.80% $

5.21

4.35

3.83

4.46

4.72

11.99

—

4.59

6.87

2.23

2.10

2.98

2.65

2.42

2.59

3.13

32.69

13.00

2.76

2.10

2.26

1.96

3.80

.11

.26

.56

1.41

.35

1.33

2.60

1.33

.45%

$

$

$

$

4,962

972

2,727

2,079

2,026

378

754

4

13,902

22

924

354

1,395

4,067

1,407

340

26

47

109

8,669

37

700

354

23,684

(159)

(122)

357

343

419

24,522

881

10,850

609

1,135

13,475

1,339

3

1,342

14,817

6,749

228

2,728

24,522

216

3.69% $

5.06

4.22

3.84

4.39

4.51

12.05

—

4.49

6.72

3.18

1.88

3.06

2.60

2.32

2.63

3.15

89.68

6.68

3.19

1.93

2.17

1.80

3.90

.11

.23

.46

1.23

.32

1.18

2.52

1.19

.40%

$

$

$

$

4,934

952

2,734

2,062

2,072

393

758

5

13,910

19

916

406

1,513

3,926

1,469

342

22

51

101

8,746

44

700

274

23,693

(159)

(43)

364

345

437

24,637

839

10,738

625

1,134

13,336

1,560

2

1,562

14,898

6,825

199

2,715

24,637

197

3.48%

4.69

4.06

3.80

4.25

4.25

12.06

—

4.33

6.45

2.12

1.84

3.06

2.62

2.11

2.65

2.73

3.64

6.73

2.58

1.65

2.38

1.69

3.59

.12

.20

.43

1.02

.28

1.04

2.54

1.04

.36%

3.58%

3.52%

3.65%

3.37%

56

 
 
  
 
  
 
 
 
 
 
 
 
 
QUARTERLY AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS

(Dollars in millions)

ASSETS

Loans:

Business(A)
Real estate – construction and land

$

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts
Total loans

Loans held for sale

Investment securities:

U.S. government & federal agency

obligations

Government-sponsored enterprise

obligations

State & municipal obligations(A)
Mortgage-backed securities

Asset-backed securities

Other debt securities
Trading debt securities(A)
Equity securities(A)
Other securities(A)
Total investment securities

Federal funds sold and short-term

securities purchased under agreements
to resell

Long-term securities purchased under

agreements to resell

Interest earning deposits with banks
Total interest earning assets

Allowance for loan losses

Unrealized gain on debt securities

Cash and due from banks

Land, buildings and equipment – net

Other assets
Total assets

LIABILITIES AND EQUITY

Interest bearing deposits:

Savings

Interest checking and money market

Certificates of deposit under $100,000

Certificates of deposit $100,000 & over

Total interest bearing deposits

Borrowings:

Federal funds purchased and securities
sold under agreements to repurchase

Other borrowings

Total borrowings

Total interest bearing liabilities

Non-interest bearing deposits

Other liabilities

Equity
Total liabilities and equity

Net interest margin (T/E)
Net yield on interest earning assets

(A) 

Includes tax equivalent calculations. 

$

$

$

$

Fourth Quarter

Third Quarter

Second Quarter

First Quarter

Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

Year ended December 31, 2017

4,818

948

2,720

2,045

2,101

394

757

5

13,788

18

918

452

1,631

3,950

1,623

351

20

82

96

9,123

27

700

270

23,926

(157)

37

372

347

438

24,963

822

10,416

645

1,119

13,002

1,626

42

1,668

14,670

7,257

312

2,724

24,963

198

3.32% $

4.41

3.90

3.72

4.07

4.06

11.90

—

4.18

5.55

2.60

1.69

3.60

2.38

1.94

2.56

2.63

3.30

6.67

2.58

1.35

2.36

1.18

3.48

.12

.17

.40

.88

.24

.83

3.59

.90

.31%

$

$

$

$

4,778

888

2,710

2,017

2,070

395

740

4

13,602

21

918

457

1,699

3,719

2,025

322

21

51

102

9,314

24

662

211

23,834

(157)

73

349

345

429

24,873

829

10,387

668

1,326

13,210

1,501

102

1,603

14,813

7,136

252

2,672

24,873

190

3.25% $

4.31

3.85

3.72

4.02

4.03

12.03

—

4.13

5.36

1.40

1.61

3.57

2.36

1.82

2.51

2.51

4.02

5.39

2.37

1.30

2.28

1.24

3.36

.12

.16

.40

.83

.24

.75

3.53

.93

.31%

$

$

$

$

4,828

862

2,701

2,004

1,998

400

731

5

13,529

18

911

450

1,772

3,708

2,335

321

21

53

100

9,671

13

666

139

24,036

(157)

58

349

344

413

25,043

831

10,667

688

1,510

13,696

1,363

106

1,469

15,165

7,066

203

2,609

25,043

191

3.21% $

4.30

3.74

3.72

3.94

3.84

11.90

—

4.06

5.75

2.52

1.59

3.61

2.35

1.72

2.54

2.70

3.97

10.50

2.50

1.13

2.22

1.04

3.36

.12

.15

.39

.75

.23

.60

3.47

.81

.29%

$

$

$

$

4,907

828

2,646

2,012

1,975

405

748

4

13,525

12

913

450

1,783

3,760

2,360

327

25

56

99

9,773

10

725

208

24,253

(155)

15

376

346

417

25,252

796

10,604

705

1,671

13,776

1,356

102

1,458

15,234

7,247

234

2,537

25,252

187

3.02%

3.85

3.63

3.74

3.89

3.64

11.66

—

3.92

6.64

2.09

1.58

3.65

2.38

1.63

2.56

2.77

3.99

20.30

2.57

.94

2.12

.77

3.29

.13

.14

.37

.67

.21

.46

3.53

.67

.26%

3.29%

3.17%

3.18%

3.13%

57

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
SUMMARY OF QUARTERLY STATEMENTS OF INCOME

Year ended December 31, 2018

(In thousands, except per share data)

Interest income

Interest expense

Net interest income

Non-interest income

Investment securities gains (losses), net

Salaries and employee benefits

Other expense

Provision for loan losses

Income before income taxes

Income taxes

Non-controlling interest

Net income attributable to Commerce Bancshares, Inc.

Net income per common share — basic*

Net income per common share — diluted*

Weighted average shares — basic*

Weighted average shares — diluted*

Year ended December 31, 2017
(In thousands, except per share data)

Interest income

Interest expense

Net interest income

Non-interest income

Investment securities gains (losses), net

Salaries and employee benefits

Other expense

Provision for loan losses

Income before income taxes

Income taxes

Non-controlling interest

Net income attributable to Commerce Bancshares, Inc.

Net income per common share — basic*

Net income per common share — diluted*

Weighted average shares — basic*

Weighted average shares — diluted*

12/31/2018

9/30/2018

6/30/2018

3/31/2018

For the Quarter Ended

$

232,832 $

(20,612)

212,220

133,087

(7,129)

(120,517)

(68,108)

(12,256)

137,297

(26,537)

(1,108)

224,751 $

(16,997)

207,754

123,714

4,306

(116,194)

(68,865)

(9,999)

140,716

(26,647)

(1,493)

225,623 $

(14,664)

210,959

124,850

(3,075)

(115,589)

(66,271)

(10,043)

140,831

(29,507)

(994)

109,652 $

112,576 $

110,330 $

.96 $

.96 $

110,477

110,770

.99 $

.98 $

110,889

111,260

.96 $

.96 $

110,970

111,331

12/31/2017

9/30/2017

6/30/2017

3/31/2017

For the Quarter Ended

201,572 $

(11,564)

190,008

119,383

27,209

(115,741)

(93,118)

(12,654)

115,087

(20,104)

(628)

194,244 $

(11,653)

182,591

116,887

(3,037)

(111,382)

(67,835)

(10,704)

106,520

(32,294)

338

193,594 $

(10,787)

182,807

115,380

1,651

187,997

(9,724)

178,273

109,613

(772)

(108,829)

(112,369)

(68,061)

(10,758)

112,190

(33,201)

(29)

94,355 $

74,564 $

78,960 $

.82 $

.82 $

110,900

111,275

.65 $

.64 $

110,909

111,280

.68 $

.68 $

110,862

111,241

205,995

(13,103)

192,892

119,690

5,410

(115,894)

(66,383)

(10,396)

125,319

(23,258)

(1,077)

100,984

.88

.88

110,916

111,264

(67,008)

(11,128)

96,609

(24,907)

(198)

71,504

.62

.62

110,658

111,096

$

$

$

$

$

$

$

Year ended December 31, 2016
(In thousands, except per share data)

12/31/2016

9/30/2016

6/30/2016

3/31/2016

For the Quarter Ended

Interest income

Interest expense

Net interest income

Non-interest income

Investment securities gains (losses), net

Salaries and employee benefits

Other expense

Provision for loan losses

Income before income taxes

Income taxes

Non-controlling interest

Net income attributable to Commerce Bancshares, Inc.

Net income per common share — basic*

Net income per common share — diluted*

Weighted average shares — basic*

Weighted average shares — diluted*

* Restated for the 5% stock dividend distributed in 2018.

$

181,498 $

179,361 $

180,065 $

(8,296)

173,202

112,817

3,651

(108,639)

(65,960)

(10,400)

104,671

(32,297)

(795)

(8,118)

171,243

112,112

(1,965)

(107,004)

(67,031)

(7,263)

100,092

(30,942)

(605)

(8,236)

171,829

109,113

(744)

(104,808)

(64,824)

(9,216)

101,350

(31,542)

85

71,579 $

68,545 $

69,893 $

.62 $

.62 $

110,507

110,866

.59 $

.59 $

110,468

110,749

.61 $

.60 $

110,416

110,704

$

$

$

58

172,128

(8,353)

163,775

112,514

(995)

(106,859)

(64,104)

(9,439)

94,892

(29,370)

(148)

65,374

.56

.56

110,629

110,880

Item 7a.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information required by this item is set forth on pages 46 through 47 of Management’s Discussion and Analysis of Financial 

Condition and Results of Operations.

Item 8.  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

Report of Independent Registered Public Accounting Firm

To the Shareholders and Board of Directors
Commerce Bancshares, Inc.: 

Opinion on the Consolidated Financial Statements

We have audited the accompanying consolidated balance sheets of Commerce Bancshares, Inc. and subsidiaries (the Company) 
as of December 31, 2018 and 2017, the related consolidated statements of income, comprehensive income, cash flows, and 
changes in equity for each of the years in the three-year period ended December 31, 2018, and the related notes (collectively, 
the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material 
respects, the financial position of the Company as of December 31, 2018 and 2017, and the results of its operations and its cash 
flows for each of the years in the three-year period ended December 31, 2018, in conformity with U.S. generally accepted 
accounting principles. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(PCAOB), the Company’s internal control over financial reporting as of December 31, 2018, based on criteria established in 
Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway 
Commission, and our report dated February 21, 2019 expressed an unqualified opinion on the effectiveness of the Company’s 
internal control over financial reporting.

Basis for Opinion

These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express 
an opinion on these consolidated financial statements based on our audits. We are a public accounting firm registered with the 
PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws 
and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. 

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, 
whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the 
consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such 
procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial 
statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, 
as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a 
reasonable basis for our opinion.

We have served as the Company’s auditor since 1971.

Kansas City, Missouri
February 21, 2019 

59

 
 
 
 
 
 
Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED BALANCE SHEETS

ASSETS
Loans

Allowance for loan losses

Net loans
Loans held for sale (including $13,529,000 and $15,327,000 of residential mortgage loans carried at

fair value at December 31, 2018 and 2017, respectively)

Investment securities:

Available for sale debt ($463,325,000 and $662,515,000 pledged at December 31, 2018 and
   2017, respectively, to secure swap and repurchase agreements) 
Trading debt
Equity
Other

Total investment securities
Federal funds sold and short-term securities purchased under agreements to resell
Long-term securities purchased under agreements to resell
Interest earning deposits with banks
Cash and due from banks
Land, buildings and equipment – net
Goodwill
Other intangible assets – net
Other assets
Total assets
LIABILITIES AND STOCKHOLDERS’ EQUITY
Deposits:

Non-interest bearing
Savings, interest checking and money market
Certificates of deposit of less than $100,000
Certificates of deposit of $100,000 and over

Total deposits
Federal funds purchased and securities sold under agreements to repurchase
Other borrowings
Other liabilities
Total liabilities
Commerce Bancshares, Inc. stockholders’ equity:

Preferred stock, $1 par value
   Authorized 2,000,000 shares; issued 6,000 shares at December 31, 2018 and 2017
Common stock, $5 par value
   Authorized 120,000,000 shares; issued 111,886,450 shares at December 31, 2018 and 107,081,397 

shares at December 31, 2017

Capital surplus
Retained earnings
Treasury stock of 555,100 shares at December 31, 2018
and 276,968 shares at December 31, 2017, at cost
Accumulated other comprehensive income (loss)
Total Commerce Bancshares, Inc. stockholders’ equity
Non-controlling interest
Total equity
Total liabilities and equity

See accompanying notes to consolidated financial statements. 

December 31

2018

2017

(In thousands)

$

14,140,298 $
(159,932)
13,980,366

13,983,674
(159,532)
13,824,142

20,694

21,398

8,538,041
27,059
4,409
129,157
8,698,666
3,320
700,000
689,876
507,892
333,119
138,921
8,794
382,194
25,463,842 $

6,980,298 $
11,685,239
586,091
1,072,031
20,323,659
1,956,389
8,702
237,943
22,526,693

8,725,442
18,269
50,591
99,005
8,893,307
42,775
700,000
30,631
438,439
335,110
138,921
7,618
401,074
24,833,415

7,158,962
11,499,620
634,646
1,132,218
20,425,446
1,507,138
1,758
180,889
22,115,231

144,784

144,784

559,432
2,084,824
241,163

(34,236)
(64,669)
2,931,298
5,851
2,937,149
25,463,842 $

535,407
1,815,360
221,374

(14,473)
14,108
2,716,560
1,624
2,718,184
24,833,415

$

$

$

60

Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF INCOME

(In thousands, except per share data)
INTEREST INCOME
Interest and fees on loans
Interest on loans held for sale
Interest on investment securities
Interest on federal funds sold and short-term securities purchased under agreements

to resell

Interest on long-term securities purchased under agreements to resell
Interest on deposits with banks
Total interest income
INTEREST EXPENSE
Interest on deposits:

Savings, interest checking and money market
Certificates of deposit of less than $100,000
Certificates of deposit of $100,000 and over

Interest on federal funds purchased and securities sold under agreements to

repurchase

Interest on other borrowings
Total interest expense
Net interest income
Provision for loan losses
Net interest income after provision for loan losses
NON-INTEREST INCOME
Bank card transaction fees
Trust fees
Deposit account charges and other fees
Capital market fees
Consumer brokerage services
Loan fees and sales
Other
Total non-interest income
INVESTMENT SECURITIES GAINS (LOSSES), NET
NON-INTEREST EXPENSE
Salaries and employee benefits
Net occupancy
Equipment
Supplies and communication
Data processing and software
Marketing
Deposit insurance
Community service
Other
Total non-interest expense
Income before income taxes
Less income taxes
Net income
Less non-controlling interest expense
Net income attributable to Commerce Bancshares, Inc.
Less preferred stock dividends
Net income available to common shareholders
Net income per common share - basic
Net income per common share - diluted

See accompanying notes to consolidated financial statements.

$
$
$

61

For the Years Ended December 31
2017

2016

2018

$

625,083 $
1,298
240,187

543,825 $
1,000
214,689

519
15,881
6,233
889,201

27,803
3,215
14,658

19,655
45
65,376
823,825
42,694
781,131

171,576
147,964
94,517
7,721
15,807
12,723
51,033
501,341
(488)

468,194
46,044
18,125
20,637
85,978
20,548
11,546
2,445
64,304
737,821
544,163
105,949
438,214
4,672
433,542
9,000
424,542 $
3.79 $
3.78 $

230
15,440
2,223
777,407

17,309
2,645
10,859

9,829
3,086
43,728
733,679
45,244
688,435

155,100
135,159
90,060
7,996
14,630
13,948
44,370
461,263
25,051

448,321
45,612
18,568
22,790
80,998
16,325
13,986
34,377
63,366
744,343
430,406
110,506
319,900
517
319,383
9,000
310,383 $
2.77 $
2.76 $

489,956
1,317
207,184

78
13,544
973
713,052

14,366
2,809
8,545

3,315
3,968
33,003
680,049
36,318
643,731

154,043
121,795
86,394
10,655
13,784
11,412
48,473
446,556
(53)

427,310
46,290
19,141
24,135
79,589
16,032
13,327
3,906
59,499
689,229
401,005
124,151
276,854
1,463
275,391
9,000
266,391
2.38
2.37

Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(In thousands)
Net income

Other comprehensive income (loss):

Net unrealized gains (losses) on securities for which a portion of an
other-than-temporary impairment has been recorded in earnings

Net unrealized gains (losses) on other securities
Change in pension loss

Unrealized gains on cash flow hedge derivatives

Other comprehensive income (loss)

Comprehensive income

Less non-controlling interest expense

For the Years Ended December 31

2018

2017

2016

$

438,214 $

319,900 $

276,854

(277)

(55,631)

664
6,855

(48,389)

389,825

4,672

412

3,022

(301)

—

3,133

323,033

517

(341)

(22,422)
1,268

—

(21,495)

255,359

1,463

253,896

Comprehensive income attributable to Commerce Bancshares, Inc.

$

385,153 $

322,516 $

See accompanying notes to consolidated financial statements.

62

Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF CASH FLOWS 

(In thousands)

OPERATING ACTIVITIES

Net income

Adjustments to reconcile net income to net cash provided by operating activities:

Provision for loan losses

Provision for depreciation and amortization

Amortization of investment security premiums, net

Deferred income tax (benefit) expense

Investment securities (gains) losses, net (A)

Net gains on sales of loans held for sale

Proceeds from sales of loans held for sale

Originations of loans held for sale

Net (increase) decrease in trading securities, excluding unsettled transactions

Stock-based compensation

Increase in interest receivable

Increase in interest payable

Increase (decrease) in income taxes payable

Donation of securities

Other changes, net

Net cash provided by operating activities

INVESTING ACTIVITIES

Proceeds from sales of investment securities (A)

Proceeds from maturities/pay downs of investment securities (A)

Purchases of investment securities (A)

Net increase in loans

Long-term securities purchased under agreements to resell

Repayments of long-term securities purchased under agreements to resell

Purchases of land, buildings and equipment

Sales of land, buildings and equipment
Net cash provided by (used in) investing activities

FINANCING ACTIVITIES

Net increase (decrease) in non-interest bearing, savings, interest checking and money market deposits

Net increase (decrease) in certificates of deposit

Net increase (decrease) in federal funds purchased and short-term securities sold under agreements to

repurchase

Net increase (decrease) in other borrowings

Purchases of treasury stock

Issuance of stock under equity compensation plans

Cash dividends paid on common stock

Cash dividends paid on preferred stock
Net cash provided by (used in) financing activities

Increase (decrease) in cash, cash equivalents and restricted cash

Cash, cash equivalents and restricted cash at beginning of year
Cash, cash equivalents and restricted cash at end of year

Income tax payments, net

Interest paid on deposits and borrowings

Loans transferred to foreclosed real estate

Loans transferred from held for investment to held for sale, net

(A) Available for sale debt securities, equity securities, and other securities.
See accompanying notes to consolidated financial statements.

63

For the Years Ended December 31

2018

2017

2016

$

438,214 $

319,900 $

276,854

42,694

38,679

26,224

5,336

488

(6,370)

208,431

(203,775)

(14,277)

12,841

(4,258)

2,137

12,288

—

(5,992)

552,660

45,244

39,732

35,423

13,617

(25,051)

(8,008)

215,373

(216,064)

7,585

12,105

(4,459)

38

(27,685)

32,036

(13,259)

426,527

36,318

40,929

31,493

(2,059)

53

(5,850)

160,875

(163,469)

73,780

11,525

(3,642)

1,107

4,509

—

(7,460)

454,963

708,864

1,510,985

792,380

1,899,640

24,380

2,032,397

(2,090,333)

(1,853,817)

(1,988,101)

(200,673)

(100,000)

100,000

(33,294)

13,427

(91,024)

60,278

(108,742)

449,251

6,944

(75,231)

(10)
(100,238)

(9,000)

223,252

684,888

$

$

524,352
1,209,240 $
84,172 $
63,239

1,551

—

(614,849)

(1,009,523)

(75,000)

100,000

(30,824)

3,190

220,720

(15,036)

(474,044)

(216,767)

(100,291)

(17,771)

(8)

(91,619)

(9,000)

(924,536)

(277,289)

801,641

524,352 $

120,744 $

43,690

2,063

—

(250,000)

400,000

(24,478)

10,112

(805,213)

782,846

243,199

(239,647)

(1,769)

(39,381)

(6)

(87,070)

(9,000)

649,172

298,922

502,719

801,641

119,596

31,896

1,122

42,688

Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY

(In thousands, except per share data)

Balance, December 31, 2015

Net income

Other comprehensive loss

Distributions to non-controlling interest

Purchases of treasury stock

Cash dividends paid on common stock

($.777 per share)

Cash dividends paid on preferred stock

($1.500 per depositary share)

Excess tax benefit related to equity

compensation plans

Stock-based compensation

Issuance under stock purchase and equity

compensation plans
5% stock dividend, net
Balance, December 31, 2016
Adoption of ASU 2016-09

Net income

Other comprehensive income

Distributions to non-controlling interest

Sale of non-controlling interest of subsidiary

Purchases of treasury stock

Cash dividends paid on common stock

($.816 per share)

Cash dividends paid on preferred stock

($1.500 per depositary share)

Stock-based compensation

Issuance under stock purchase and equity

compensation plans
5% stock dividend, net
Balance, December 31, 2017

Adoption of ASU 2018-02

Adoption of ASU 2016-01

Net income

Other comprehensive loss

Distributions to non-controlling interest

Purchases of treasury stock

Cash dividends paid on common stock

($.895 per share)

Cash dividends paid on preferred stock

($1.500 per depositary share)

Stock-based compensation

Issuance under stock purchase and equity

compensation plans
5% stock dividend, net
Balance, December 31, 2018

             Commerce Bancshares, Inc. Shareholders

Preferred
Stock

Common
Stock

Capital
Surplus

Retained
Earnings

Treasury
Stock

Accumulated
Other
Comprehensive
Income (Loss)

Non-
Controlling
Interest

Total

$ 144,784 $ 489,862 $ 1,337,677 $ 383,313 $ (26,116) $

32,470 $

5,428 $ 2,367,418

275,391

1,463

276,854

(87,070)

(9,000)

3,390

11,525

(15,810)

20,153

215,672

(269,785)

144,784

510,015

1,552,454
3,441

292,849
(2,144)

319,383

2,950

12,105

(17,734)

(91,619)

(9,000)

25,392

262,144

(288,095)

144,784

535,407

1,815,360

221,374
(2,932)

33,320

433,542

(100,238)

(9,000)

12,841

(21,632)

24,025

278,255

(334,903)

(21,495)

(1,542)

(21,495)

(1,542)

(39,381)

(87,070)

(9,000)

3,390

11,525

911

(478)

10,975

5,349

2,501,132
1,297

517

319,900

3,133

(1,293)

(2,949)

3,133

(1,293)

1

(17,771)

(91,619)

(9,000)

12,105

858

(559)

14,108
2,932

(33,320)

(48,389)

1,624

2,718,184
—

—

4,672

438,214

(445)

(48,389)

(445)

(75,231)

(100,238)

(9,000)

12,841

1,792

(579)

(39,381)

16,721

33,482

(15,294)

(17,771)

18,592

(14,473)

(75,231)

23,424

32,044

$ 144,784 $ 559,432 $ 2,084,824 $ 241,163 $ (34,236) $

(64,669) $

5,851 $ 2,937,149

See accompanying notes to consolidated financial statements. 

64

Commerce Bancshares, Inc. and Subsidiaries
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1. Summary of Significant Accounting Policies

Nature of Operations

Commerce Bancshares, Inc. and its subsidiaries (the Company) conducts its principal activities from approximately 320 branch 
and  ATM  locations  throughout  Missouri,  Illinois,  Kansas,  Oklahoma  and  Colorado.  Principal  activities  include  retail  and 
commercial banking, investment management, securities brokerage, mortgage banking, credit related insurance and private equity 
investment activities.  The Company also maintains commercial banking offices in Dallas, Houston, Cincinnati, Nashville, Des 
Moines, Indianapolis, and Grand Rapids.

Basis of Presentation

The Company follows accounting principles generally accepted in the United States of America (GAAP) and reporting practices 
applicable to the banking industry. The preparation of financial statements under GAAP requires management to make estimates 
and assumptions that affect the amounts reported in the financial statements and notes. These estimates are based on information 
available to management at the time the estimates are made.  While the consolidated financial statements reflect management’s 
best estimates and judgments, actual results could differ from those estimates. The consolidated financial statements include the 
accounts  of  the  Company  and  its  majority-owned  subsidiaries  (after  elimination  of  all  material  intercompany  balances  and 
transactions). Certain prior year amounts have been reclassified to conform to the current year presentation.  Such reclassifications 
had no effect on net income or total assets.  Management has evaluated subsequent events for potential recognition or disclosure 
through the date these consolidated financial statements were issued.

The Company, in the normal course of business, engages in a variety of activities that involve variable interest entities (VIEs).  
A VIE is a legal entity that lacks equity investors or whose equity investors do not have a controlling financial interest in the entity 
through their equity investments.  However, an enterprise is deemed to have a controlling financial interest and is the primary 
beneficiary of a VIE if it has both the power to direct the activities of the VIE that most significantly impact the VIE’s economic 
performance and an obligation to absorb losses or the right to receive benefits that could potentially be significant to the VIE.  An 
enterprise that is the primary beneficiary must consolidate the VIE.  The Company’s interests in VIEs are evaluated to determine 
if  the  Company  is  the  primary  beneficiary  both  at  inception  and  when  there  is  a  change  in  circumstances  that  requires  a 
reconsideration. 

The Company is considered to be the primary beneficiary in a rabbi trust related to a deferred compensation plan offered to 
certain employees. The assets and liabilities of this trust, which are included in the accompanying consolidated balance sheets, 
are not significant. The Company also has variable interests in certain entities in which it is not the primary beneficiary.  These 
entities are not consolidated.  These interests include affordable housing limited partnership interests, holdings in its investment 
portfolio of various asset and mortgage-backed bonds that are issued by securitization trusts, and managed discretionary trust 
assets that are not included in the accompanying consolidated balance sheets. 

Cash, Cash Equivalents and Restricted Cash

In the accompanying consolidated statements of cash flows, cash and cash equivalents include “Cash and due from banks”, 
“Federal funds sold and short-term securities purchased under agreements to resell”, and “Interest earning deposits with banks” 
as segregated in the accompanying consolidated balance sheets.  Restricted cash is comprised of cash collateral on deposit with 
another financial institution to secure interest rate swap transactions.  Restricted cash is included in other assets in the consolidated 
balance sheets and totaled $8.2 million and $12.5 million at December 31, 2018 and 2017, respectively.

Regulations of the Federal Reserve System require cash balances to be maintained at the Federal Reserve Bank, based on 
certain deposit levels. The minimum reserve requirement for the Bank at December 31, 2018 totaled $228.3 million.  Other interest 
earning cash balances held at the Federal Reserve Bank totaled $689.9 million.

Loans and Related Earnings

Loans that management has the intent and ability to hold for the foreseeable future or until maturity or pay-off are reported at 
their outstanding principal balances, net of undisbursed loan proceeds, the allowance for loan losses, and any deferred fees and 
costs  on  originated  loans.  Origination  fee  income  received  on  loans  and  amounts  representing  the  estimated  direct  costs  of 
origination are deferred and amortized to interest income over the life of the loan using the interest method.

65

 
 
 
Interest on loans is accrued based upon the principal amount outstanding. Interest income is recognized primarily on the level 
yield  method.  Loan  and  commitment  fees,  net  of  costs,  are  deferred  and  recognized  in  income  over  the  term  of  the  loan  or 
commitment as an adjustment of yield. Annual fees charged on credit card loans are capitalized to principal and amortized over 
12 months to loan fees and sales.  Other credit card fees, such as cash advance fees and late payment fees, are recognized in income 
as an adjustment of yield when charged to the cardholder’s account.

Non-Accrual Loans

Loans are placed on non-accrual status when management does not expect to collect payments consistent with acceptable and 
agreed upon terms of repayment. Business, construction real estate, business real estate, and personal real estate loans that are 
contractually 90 days past due as to principal and/or interest payments are generally placed on non-accrual, unless they are both 
well-secured and in the process of collection.  Consumer, revolving home equity and credit card loans are exempt under regulatory 
rules from being classified as non-accrual.  When a loan is placed on non-accrual status, any interest previously accrued but not 
collected is reversed against current income, and the loan is charged off to the extent uncollectible.  Principal and interest payments 
received on non-accrual loans are generally applied to principal.  Interest is included in income only after all previous loan charge-
offs have been recovered and is recorded only as received. The loan is returned to accrual status only when the borrower has 
brought all past due principal and interest payments current, and, in the opinion of management, the borrower has demonstrated 
the ability to make future payments of principal and interest as scheduled.  A six month history of sustained payment performance 
is generally required before reinstatement of accrual status.

Troubled Debt Restructurings

A loan is accounted for as a troubled debt restructuring if the Company, for economic or legal reasons related to the borrowers’ 
financial difficulties, grants a concession to the borrower that it would not otherwise consider. A troubled debt restructuring typically 
involves (1) modification of terms such as a reduction of the stated interest rate, loan principal, or accrued interest, (2) a loan 
renewal at a stated interest rate lower than the current market rate for a new loan with similar risk, or (3) debt that was not reaffirmed 
in bankruptcy.  Business, business real estate, construction real estate and personal real estate troubled debt restructurings with 
impairment charges are placed on non-accrual status.  The Company measures the impairment loss of a troubled debt restructuring 
in the same manner as described below. Troubled debt restructurings which are performing under their contractual terms continue 
to accrue interest which is recognized in current earnings.  

Impaired Loans

Loans are evaluated regularly by management for impairment.  Included in impaired loans are all non-accrual loans, as well 
as loans that have been classified as troubled debt restructurings.  Once a loan has been identified as impaired, impairment is 
measured based on either the present value of the expected future cash flows at the loan’s initial effective interest rate or the fair 
value of the collateral if collateral dependent.  Factors considered in determining impairment include delinquency status, cash 
flow analysis, credit analysis, and collateral value and availability.

Loans Held For Sale

Loans held for sale include student loans and certain fixed rate residential mortgage loans.  These loans are typically classified 
as held for sale upon origination based upon management's intent to sell the production of these loans.  The student loans are 
carried at the lower of aggregate cost or fair value, and their fair value is determined based on sale contract prices.  The mortgage 
loans are carried at fair value under the elected fair value option.  Their fair value is based on secondary market prices for loans 
with similar characteristics, including an adjustment for embedded servicing value.  Changes in fair value and gains and losses 
on sales are included in loan fees and sales.  Deferred fees and costs related to these loans are not amortized but are recognized 
as part of the cost basis of the loan at the time it is sold. Interest income related to loans held for sale is accrued based on the 
principal amount outstanding and the loan's contractual interest rate.

Occasionally, other types of loans may be classified as held for sale in order to manage credit concentration.  These loans are 

carried at the lower of cost or fair value with gains and losses on sales recognized in loan fees and sales.

Allowance/Provision for Loan Losses

The allowance for loan losses is maintained at a level believed to be appropriate by management to provide for probable loan 
losses inherent in the portfolio as of the balance sheet date, including losses on known or anticipated problem loans as well as for 
loans which are not currently known to require specific allowances.  Management has established a process to determine the 
amount of the allowance for loan losses which assesses the risks and losses inherent in its portfolio. Business, construction real 
estate and business real estate loans are normally larger and more complex, and their collection rates are harder to predict. These 
loans are more likely to be collateral dependent and are allocated a larger reserve, due to their potential volatility.  Personal real 

66

estate, credit card, consumer and revolving home equity loans are individually smaller and perform in a more homogenous manner, 
making loss estimates more predictable. Management’s process provides an allowance consisting of a specific allowance component 
based on certain individually evaluated loans and a general component based on estimates of reserves needed for pools of loans. 

Loans subject to individual evaluation generally consist of business, construction real estate, business real estate and personal 
real estate loans on non-accrual status.  These impaired loans are evaluated individually for the impairment of repayment potential 
and collateral adequacy.  Other impaired loans identified as performing troubled debt restructurings are collectively evaluated 
because they have similar risk characteristics.  Loans which have not been identified as impaired are segregated by loan type and 
sub-type and are collectively evaluated.  Reserves calculated for these loan pools are estimated using a consistent methodology 
that considers historical loan loss experience by loan type, loss emergence periods, delinquencies, current economic factors, loan 
risk ratings and industry concentrations. 

The Company’s estimate of the allowance for loan losses and the corresponding provision for loan losses is based on various 
judgments and assumptions made by management. The amount of the allowance for loan losses is influenced by several qualitative 
factors  which  include  collateral  valuation,  evaluation  of  performance  and  status,  current  loan  portfolio  composition  and 
characteristics, trends in delinquencies, portfolio risk ratings, levels of non-performing assets, and prevailing regional and national 
economic and business conditions.

The estimates, appraisals, evaluations, and cash flows utilized by management may be subject to frequent adjustments due to 
changing economic prospects of borrowers or properties. These estimates are reviewed periodically and adjustments, if necessary, 
are recorded in the provision for loan losses in the periods in which they become known.

Loans, or portions of loans, are charged off to the extent deemed uncollectible. Loan charge-offs reduce the allowance for loan 
losses, and recoveries of loans previously charged off are added back to the allowance.  Business, business real estate, construction 
real estate and personal real estate loans are generally charged down to estimated collectible balances when they are placed on 
non-accrual status.  Consumer loans and related accrued interest are normally charged down to the fair value of related collateral 
(or are charged off in full if no collateral) once the loans are more than 120 days delinquent.  Credit card loans are charged off 
against the allowance for loan losses when the receivable is more than 180 days past due.  The interest and fee income previously 
capitalized but not collected on credit card charge-offs is reversed against interest income.

Operating, Direct Financing and Sales Type Leases

The net investment in direct financing and sales type leases is included in loans on the Company’s consolidated balance sheets 
and consists of the present values of the sum of the future minimum lease payments and estimated residual value of the leased 
asset. Revenue consists of interest earned on the net investment and is recognized over the lease term as a constant percentage 
return thereon. The net investment in operating leases is included in other assets on the Company’s consolidated balance sheets.  
It is carried at cost, less the amount depreciated to date. Depreciation is recognized on a straight-line basis over the lease term to 
the estimated residual value.  Operating lease revenue consists of the contractual lease payments and is recognized over the lease 
term in other non-interest income. Estimated residual values are established at lease inception utilizing contract terms, past customer 
experience, and general market data and are reviewed and adjusted, if necessary, on an annual basis.

Investments in Debt and Equity Securities

The majority of the Company's investment portfolio is comprised of debt securities which are classified as available for sale.  
From time to time, the Company sells securities and utilizes the proceeds to reduce borrowings, fund loan growth, or modify its 
interest rate profile. Securities classified as available for sale are carried at fair value. Changes in fair value, excluding certain 
losses associated with other-than-temporary impairment (OTTI), are reported in other comprehensive income (loss), a component 
of stockholders’ equity.  Securities are periodically evaluated for OTTI in accordance with guidance provided in ASC 320-10-35.  
For securities with OTTI, the entire loss in fair value is required to be recognized in current earnings if the Company intends to 
sell the securities or believes it likely that it will be required to sell the security before the anticipated recovery.  If neither condition 
is met, but the Company does not expect to recover the amortized cost basis, the Company determines whether a credit loss has 
occurred, and the loss is then recognized in current earnings.  The noncredit-related portion of the overall loss is reported in other 
comprehensive income (loss).  Gains and losses realized upon sales of securities are calculated using the specific identification 
method and are included in investment securities gains (losses), net, in the consolidated statements of income.  Purchase premiums 
and discounts are amortized to interest income using a level yield method over the estimated lives of the securities. For mortgage 
and asset-backed securities, prepayment experience is evaluated quarterly to determine the appropriate estimate of the future rate 
of prepayment. When a change in a bond's estimated remaining life is necessary, a corresponding adjustment is made in the related 
amortization of premium or discount accretion.     

67

 
Equity securities include common and preferred stock with readily determinable fair values.  These are also carried at fair 
value.  Prior to January 1, 2018, changes in fair value were recorded in other comprehensive income.  The Company's adoption 
of ASU 2016-01, "Recognition and Measurement of Financial Assets and Financial Liabilities", effective January 1, 2018, required 
that all subsequent changes in fair value be recorded in current earnings.  The adoption also required a reclassification of the 
unrealized gain in fair value on equity securities (recorded in accumulated other comprehensive income at December 31, 2017) 
to retained earnings.  The amount of this reclassification was $33.3 million, net of tax.  

Certain equity securities do not have readily determinable fair values.  The Company has elected under ASU 2016-01 to measure 
these at cost minus impairment, if any, plus or minus changes resulting from observable price changes for the identical or similar 
investment of the same issuer.  The Company has not recorded any impairment or other adjustments to the carrying amount of 
these investments.

Other securities include Federal Reserve Bank stock and Federal Home Loan Bank stock, which are held for debt and regulatory 
purposes.  They are carried at cost and periodically evaluated for other-than-temporary impairment.  Also included are investments 
in portfolio concerns held by the Company’s private equity subsidiaries, which consist of both debt and equity instruments.  Private 
equity investments are carried at fair value in accordance with ASC 946-10-15, with changes in fair value reported in current 
earnings.  In the absence of readily ascertainable market values, fair value is estimated using internally developed methods.  Changes 
in fair value which are recognized in current earnings and gains and losses from sales are included in investment securities gains 
(losses), net in the consolidated statements of income.  

Trading account securities, which are debt securities bought and held principally for the purpose of resale in the near term, are 

carried at fair value. Gains and losses, both realized and unrealized, are recorded in non-interest income.

Purchases and sales of securities are recognized on a trade date basis.  A receivable or payable is recognized for pending 

transaction settlements. 

Securities Purchased under Agreements to Resell and Securities Sold under Agreements to Repurchase

   Securities purchased under agreements to resell and securities sold under agreements to repurchase are treated as collateralized 
financing transactions, not as purchases and sales of the underlying securities.  The agreements are recorded at the amount of cash 
advanced or received.  

  The  Company  periodically  enters  into  securities  purchased  under  agreements  to  resell  with  large  financial  institutions.     

Securities pledged by the counterparties to secure these agreements are delivered to a third party custodian. 

Securities sold under agreements to repurchase are a source of funding to the Company and are offered to cash management 
customers as an automated, collateralized investment account.  From time to time, securities sold may also be used by the Bank 
to obtain additional borrowed funds at favorable rates.  These borrowings are secured by a portion of the Company's investment 
security portfolio and delivered either to the dealer custody account at the FRB or to the applicable counterparty.

The fair value of collateral either received from or provided to a counterparty is monitored daily, and additional collateral is 

obtained,  returned, or provided by the Company in order to maintain full collateralization for these transactions.

As permitted by current accounting guidance, the Company offsets certain securities purchased under agreements to resell 
against securities sold under agreements to repurchase in its balance sheet presentation.  These agreements are further discussed 
in Note 19, Resale and Repurchase Agreements. 

Land, Buildings and Equipment

Land is stated at cost, and buildings and equipment are stated at cost, including capitalized interest when appropriate, less 
accumulated depreciation. Depreciation is computed using a straight-line method, utilizing estimated useful lives; generally 30
years for buildings, 10 years for building improvements, and 3 to 10 years for equipment. Leasehold improvements are amortized 
over the shorter of 10 years or the remaining lease term. Maintenance and repairs are charged to non-interest expense as incurred.

68

Foreclosed Assets

Foreclosed assets consist of property that has been repossessed and is comprised of commercial and residential real estate and 
other non-real estate property, including auto and recreational and marine vehicles. The assets are initially recorded at fair value 
less estimated selling costs, establishing a new cost basis.  Initial valuation adjustments are charged to the allowance for loan 
losses.  Fair values are estimated primarily based on appraisals, third-party price opinions, or internally developed pricing models. 
After initial recognition, fair value estimates are updated periodically.  Declines in fair value below cost are recognized through 
valuation allowances which may be reversed when supported by future increases in fair value.  These valuation adjustments, in 
addition to gains and losses realized on sales and net operating expenses, are recorded in other non-interest expense.

Goodwill and Intangible Assets

Goodwill is not amortized but is assessed for impairment on an annual basis or more frequently in certain circumstances. When 
testing for goodwill impairment, the Company may initially perform a qualitative assessment. Based on the results of this qualitative 
assessment, if the Company concludes it is more likely than not that a reporting unit's fair value is less than its carrying amount, 
a quantitative analysis is performed. Quantitative valuation methodologies include a combination of formulas using current market 
multiples, based on recent sales of financial institutions within the Company's geographic marketplace.  If the fair value of a 
reporting unit is less than the carrying amount, additional analysis is required to measure the amount of impairment.  The Company 
has not recorded impairment resulting from goodwill impairment tests.  However, adverse changes in the economic environment, 
operations of the reporting unit, or other factors could result in a decline in fair value.

Intangible assets that have finite useful lives, such as core deposit intangibles and mortgage servicing rights, are amortized 
over their estimated useful lives. Core deposit intangibles are amortized over periods of 8 to 14 years, representing their estimated 
lives, using accelerated methods. Mortgage servicing rights are amortized in proportion to and over the period of estimated net 
servicing  income,  considering  appropriate  prepayment  assumptions.  Core  deposit  intangibles  are  reviewed  for  impairment 
whenever events or changes in circumstances indicate their carrying amount may not be recoverable. Impairment is indicated if 
the sum of the undiscounted estimated future net cash flows is less than the carrying value of the intangible asset. Mortgage 
servicing rights, while initially recorded at fair value, are subsequently amortized and carried at the lower of the initial capitalized 
amount (net of accumulated amortization), or estimated fair value.  The Company evaluates its mortgage servicing rights for 
impairment on a quarterly basis, using estimated prepayment speeds of the underlying mortgage loans serviced and stratifications 
based on the risk characteristics of the underlying loans. A valuation allowance has been established, through a charge to earnings, 
to the extent the amortized cost exceeds the estimated fair value.  However, the Company has not recorded other-than-temporary 
impairment losses on either of these types of intangible assets.

Income Taxes

Amounts provided for income tax expense are based on income reported for financial statement purposes and do not necessarily 
represent amounts currently payable under tax laws. Deferred income taxes are provided for temporary differences between the 
financial  reporting  bases  and  income  tax  bases  of  the  Company’s  assets  and  liabilities,  net  operating  losses,  and  tax  credit 
carryforwards. Deferred tax assets and liabilities are measured using the enacted tax rates that are expected to apply to taxable 
income when such assets and liabilities are anticipated to be settled or realized. The effect on deferred tax assets and liabilities of 
a change in tax rates is recognized as tax expense or benefit in the period that includes the enactment date of the change. In 
determining the amount of deferred tax assets to recognize in the financial statements, the Company evaluates the likelihood of 
realizing such benefits in future periods.  A valuation allowance is established if it is more likely than not that all or some portion 
of the deferred tax asset will not be realized.  The Company recognizes interest and penalties related to income taxes within income 
tax expense in the consolidated statements of income.

The Company and its eligible subsidiaries file a consolidated federal income tax return.  State and local income tax returns are 

filed on a combined, consolidated or separate return basis based upon each jurisdiction’s laws and regulations.

In December 2017, tax reform legislation was enacted which changed the maximum corporate tax rate for years 2018 and 
beyond.  As such, deferred tax assets and liabilities were revalued in 2017 to account for the change in future tax rates.  Additional 
information about current and deferred income taxes is provided in Note 8, Income Taxes.

Non-Interest Income

Non-interest  income is  mainly comprised  of  revenue from  contracts with  customers.    For  that revenue  (excluding certain 
revenue associated with financial instruments, derivative and hedging instruments, guarantees, lease contracts, transferring and 
servicing of financial assets, and other specific revenue transactions), the Company applies the following five-step approach when 
recognizing  revenue:  (i)  identify  the  contract  with  the  customer,  (ii)  identify  the  performance  obligations,  (iii)  determine  the 

69

transaction price, (iv) allocate the transaction price to the performance obligations, and (v) recognize revenue when (or as) the 
performance obligation is satisfied.  The Company’s contracts with customers are generally short term in nature, with a duration 
of one year or less, and most contracts are cancellable by either the Company or its customer without penalty.  Performance 
obligations for customer contracts are generally satisfied at a single point in time, typically when the transaction is complete and 
the customer has received the goods or service, or over time.  For performance obligations satisfied over time, the Company 
recognizes the value of the goods or services transferred to the customer when the performance obligations have been transferred 
and received by the customer.  Payments for satisfied performance obligations are typically due when or as the goods or services 
are completed, or shortly thereafter, which usually occurs within a single financial reporting period.  

In situations where payment is made before the performance obligation is satisfied, the fees are deferred until the performance 
obligations pertaining to those goods or services are completed.  In cases where payment has not been received despite satisfaction 
of its performance obligations, the Company accrues an estimate of the amount due in the period that the performance obligations 
have been satisfied.  For contracts with variable components, the Company only recognizes revenue to the extent that it is probable 
that the cumulative amount recognized will not be subject to a significant reversal in future periods.  Generally, the Company’s 
contracts do not include terms that require significant judgment to determine whether a variable component is included within the 
transaction price.  The Company generally acts in a principal capacity, on its own behalf, in most of its contracts with customers.  
For these transactions, revenue and the related costs to provide the goods or services are presented on a gross basis in the financial 
statements.  In some cases, the Company acts in an agent capacity, deriving revenue through assisting third parties in transactions 
with the Company’s customers.  In such transactions, revenue and the related costs to provide services is presented on a net basis 
in the financial statements.  These transactions primarily relate to fees earned from bank card and related network and rewards 
costs and the sales of annuities and certain limited insurance products.  

Derivatives

Most of the Company's derivative contracts are accounted for as free-standing instruments.  These instruments are carried at 
fair value, and changes in fair value are recognized in current earnings.  They include interest rate swaps and caps, which are 
offered to customers to assist in managing their risks of adverse changes in interest rates.  Each contract between the Company 
and a customer is offset by a contract between the Company and an institutional counterparty, thus minimizing the Company's 
exposure to rate changes. The Company also enters into certain contracts, known as credit risk participation agreements, to buy 
or sell credit protection on specific interest rate swaps.  It also purchases and sells forward foreign exchange contracts, either in 
connection with customer transactions, or for its own trading purposes. In 2015, the Company began an origination and sales 
program of certain personal real estate mortgages.  Derivative instruments under this program include mortgage loan commitments, 
forward loan sale contracts, and forward contracts to sell certain to-be-announced (TBA) securities.

The Company's interest rate risk management policy permits the use of hedge accounting for derivatives, and in 2018 the 
Company entered into interest rate floor contracts as protection from the potential for declining interest rates in the commercial 
loan portfolio.  These floors were designated and qualified as cash flow hedges.  In a cash flow hedge, the changes in fair value 
are recorded in accumulated other comprehensive income and recognized in the income statement when the hedged cash flows 
affect earnings.  Both at hedge inception and on an ongoing basis, the Company assesses whether the interest rate floors used in 
the hedging relationships are highly effective in offsetting changes in the cash flows of the hedged items. 

The Company has master netting arrangements with various counterparties but does not offset derivative assets and liabilities 
under these arrangements in its consolidated balance sheets.  However, interest rate swaps that are executed under central clearing 
requirements are presented net of variation margin as mandated by the statutory terms of the Company's contract with its clearing 
counterparty.

Additional information about derivatives held by the Company and valuation methods employed is provided in Note 16, Fair 

Value Measurements and Note 18, Derivative Instruments.  

Pension Plan

The Company’s pension plan is described in Note 9, Employee Benefit Plans.  Historically, the Company has reported all 
components of net periodic pension cost in salaries and employee benefits in its consolidated statements of income.  Upon the 
adoption of ASU 2017-07 "Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit 
Cost", in 2018, only the service cost component of net periodic pension cost is reported in salaries and employee benefits in the 
accompanying consolidated statements of income, while the other components are reported in other non-interest expense.  The 
funded status of the plan is recognized as an asset or liability in the consolidated balance sheets, and changes in that funded status 
are recognized in the year in which the changes occur through other comprehensive income.  Plan assets and benefit obligations 
are measured as of the fiscal year end of the plan. The measurement of the projected benefit obligation and pension expense involve 
actuarial valuation methods and the use of various actuarial and economic assumptions. The Company monitors the assumptions 
70

and updates them periodically.  Due to the long-term nature of the pension plan obligation, actual results may differ significantly 
from estimations.   Such differences are adjusted over time as the assumptions are replaced by facts and values are recalculated.

Stock-Based Compensation

The Company’s stock-based employee compensation plan is described in Note 10, Stock-Based Compensation and Directors 
Stock Purchase Plan.  In accordance with the requirements of ASC 718-10-30-3 and 35-2, the Company measures the cost of 
stock-based compensation based on the grant-date fair value of the award, recognizing the cost over the requisite service period, 
which is generally the vesting period. The fair value of an option award is estimated using the Black-Scholes option-pricing model 
while the fair value of a nonvested stock award is the common stock (CBSH) market price.  The expense recognized for stock-
based compensation is included in salaries and benefits in the accompanying consolidated statements of income.  In periods prior 
to 2017, expense was reduced for estimated forfeitures over the vesting period and adjusted for actual forfeitures as they occurred.  
Effective January 1, 2017, the Company elected to recognize forfeitures as a reduction to expense only when they have occurred, 
as allowed under the provisions of ASU 2016-09.  The effect of this change, which was recognized as a cumulative-effect adjustment 
on January 1, 2017, increased equity and increased deferred tax assets by approximately $1.3 million.

Treasury Stock

Purchases of the Company’s common stock are recorded at cost. Upon re-issuance for acquisitions, exercises of stock-based 

awards or other corporate purposes, treasury stock is reduced based upon the average cost basis of shares held.

Income per Share

Basic income per share is computed using the weighted average number of common shares outstanding during each year.  
Diluted income per share includes the effect of all dilutive potential common shares (primarily stock appreciation rights) outstanding 
during each year. The Company applies the two-class method of computing income per share. The two-class method is an earnings 
allocation formula that determines income per share for common stock and for participating securities, according to dividends 
declared and participation rights in undistributed earnings. The Company’s nonvested stock awards are considered to be a class 
of participating security.  All per share data has been restated to reflect the 5% stock dividend distributed in December 2018.

71

2. Loans and Allowance for Loan Losses

Major classifications within the Company’s held for investment loan portfolio at December 31, 2018 and 2017 are as follows:

(In thousands)

Commercial:

Business

Real estate — construction and land

Real estate — business

Personal Banking:

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total loans

2018

2017

$

5,106,427 $

4,958,554

869,659

968,820

2,875,788

2,697,452

2,127,083

1,955,572

376,399

814,134

15,236

2,062,787

2,104,487

400,587

783,864

7,123

$

14,140,298 $

13,983,674

Loans to directors and executive officers of the Parent and the Bank, and to their affiliates, are summarized as follows:

(In thousands)

Balance at January 1, 2018

Additions

Amounts collected

Amounts written off

Balance, December 31, 2018

$

$

47,225

127,253

(128,540)

—

45,938

Management believes all loans to directors and executive officers have been made in the ordinary course of business with 
normal credit terms, including interest rate and collateral considerations, and do not represent more than a normal risk of collection. 
The activity in the table above includes draws and repayments on several lines of credit with business entities. There were no
outstanding loans at December 31, 2018 to principal holders (over 10% ownership) of the Company’s common stock.

The Company’s lending activity is generally centered in Missouri, Illinois, Kansas and other nearby states including Oklahoma, 
Colorado, Iowa, Ohio, Texas, and others. The Company maintains a diversified portfolio with limited industry concentrations of 
credit risk. Loans and loan commitments are extended under the Company’s normal credit standards, controls, and monitoring 
features. Most loan commitments are short or intermediate term in nature. Commercial loan maturities generally range from one 
to seven years. Collateral is commonly required and would include such assets as marketable securities and cash equivalent assets, 
accounts receivable and inventory, equipment, other forms of personal property, and real estate. At December 31, 2018, unfunded 
loan commitments totaled $11.2 billion (which included $5.3 billion in unused approved lines of credit related to credit card loan 
agreements) which could be drawn by customers subject to certain review and terms of agreement. At December 31, 2018, loans 
totaling $3.7 billion were pledged at the FHLB as collateral for borrowings and letters of credit obtained to secure public deposits. 
Additional loans of $1.6 billion were pledged at the Federal Reserve Bank as collateral for discount window borrowings. 

The Company has a net investment in direct financing and sales type leases to commercial and industrial and tax-exempt 
entities of $752.2 million and $737.7 million at December 31, 2018 and 2017, respectively,  which is included in business loans 
on the Company’s consolidated balance sheets.  This investment includes deferred income of $62.6 million and $52.1 million at 
December 31, 2018 and 2017, respectively.  The net investment in operating leases amounted to $16.1 million and $17.4 million
at December 31, 2018 and 2017, respectively, and is included in other assets on the Company’s consolidated balance sheets.

72

Allowance for loan losses

A summary of the activity in the allowance for losses during the previous three years follows:

(In thousands)

Balance at December 31, 2015

Provision for loan losses

Deductions:

Loans charged off

Less recoveries

Net loans charged off (recoveries)

Balance at December 31, 2016

Provision for loan losses

Deductions:

Loans charged off

Less recoveries

Net loans charged off (recoveries)

Balance at December 31, 2017

Provision for loan losses

Deductions:

Loans charged off

Less recoveries

Net loans charged off (recoveries)

Balance at December 31, 2018

Commercial

Personal
Banking

Total

$

82,086 $

69,446 $

151,532

4,898

31,420

36,318

3,258

7,635

(4,377)

91,361

2,327

2,538

2,554

(16)

93,704

254

3,164

2,075

1,089

47,720

11,425

36,295

64,571

42,917

52,641

10,981

41,660

65,828

42,440

52,657

11,452

41,205

50,978

19,060

31,918

155,932

45,244

55,179

13,535

41,644

159,532

42,694

55,821

13,527

42,294

$

92,869 $

67,063 $

159,932

The following table shows the balance in the allowance for loan losses and the related loan balance at December 31, 2018 and 
2017, disaggregated on the basis of impairment methodology.  Impaired loans evaluated under ASC 310-10-35 include loans on 
non-accrual  status  which  are  individually  evaluated  for  impairment  and  other  impaired  loans  deemed  to  have  similar  risk 
characteristics, which are collectively evaluated.  All other loans are collectively evaluated for impairment under ASC 450-20.  

(In thousands)

December 31, 2018

Commercial

Personal Banking

Total

December 31, 2017

Commercial

Personal Banking

Total

Impaired Loans

All Other Loans

Allowance for
Loan Losses

Loans
Outstanding

Allowance for
Loan Losses

Loans
Outstanding

1,780 $

916

2,696 $

3,067 $

1,176

61,496

17,120

78,616

92,613

22,182

4,243 $

114,795

$

$

$

$

91,089 $

8,790,378

66,147

5,271,304

157,236 $ 14,061,682

90,637 $

8,532,213

64,652

5,336,666

155,289 $ 13,868,879

$

$

$

$

73

Impaired loans

The table below shows the Company’s investment in impaired loans at December 31, 2018 and 2017.  These loans consist of 
all  loans  on  non-accrual  status  and  other  restructured  loans  whose  terms  have  been  modified  and  classified  as  troubled  debt 
restructurings under current accounting guidance.  These restructured loans are performing in accordance with their modified 
terms, and because the Company believes it probable that all amounts due under the modified terms of the agreements will be 
collected,  interest  on  these  loans  is  being  recognized  on  an  accrual  basis.   They  are  discussed  further  in  the  "Troubled  debt 
restructurings" section on page 78.  

(In thousands)

Non-accrual loans

Restructured loans (accruing)

Total impaired loans

2018

2017

12,536 $

66,080

78,616 $

11,983

102,812

114,795

$

$

The following table provides additional information about impaired loans held by the Company at December 31, 2018 and 
2017, segregated between loans for which an allowance for credit losses has been provided and loans for which no allowance 
has been provided.

(In thousands)

December 31, 2018

With no related allowance recorded:

Business

With an allowance recorded:

Business

Real estate – construction and land

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Total

December 31, 2017

With no related allowance recorded:

Business

Real estate – business

Consumer

With an allowance recorded:

Business

Real estate – construction and land

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Total

Recorded
Investment

Unpaid Principal
Balance

 Related
Allowance

$

$

$

$

$

$

$

$

$

$

8,725 $

8,725 $

14,477 $

14,477 $

—

—

40,286 $

40,582 $

1,223

416

12,069

4,461

5,510

40

7,109

421

12,699

6,236

5,510

40

7,109

69,891 $

78,616 $

72,597 $

87,074 $

5,356 $

9,000 $

1,299

779

1,303

817

7,434 $

11,120 $

11

546

266

38

1

611

2,696

2,696

—

—

—

—

72,589 $

73,168 $

2,455

837

12,532

9,126

5,388

204

6,685

841

13,071

11,914

5,426

204

6,685

107,361 $

111,309 $

114,795 $

122,429 $

27

585

532

67

11

566

4,243

4,243

74

Total average impaired loans during 2018 and 2017 are shown in the table below. 

(In thousands)

Commercial

2018

Personal
Banking

Total

Commercial

2017

Personal
Banking

Total

Average impaired loans:

Non-accrual loans

Restructured loans (accruing)

Total

$

$

7,619 $

2,122 $

73,261

16,526

80,880 $

18,648 $

9,741

89,787

99,528

$

$

9,658 $

3,989 $

49,070

17,539

58,728 $

21,528 $

13,647

66,609

80,256

The table below shows interest income recognized during the years ended December 31, 2018, 2017 and 2016 for impaired 

loans held at the end of each respective period.  This interest relates to accruing restructured loans, as discussed previously. 

(In thousands)

Interest income recognized on impaired loans:

Business

Real estate – construction and land

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Total

Years Ended December 31

2018

2017

2016

$

2,219 $

3,135 $

1,064

25

558

139

305

3

746

41

514

402

307

10

673

2

171

152

339

31

722

$

3,995 $

5,082 $

2,481

75

Delinquent and non-accrual loans

The following table provides aging information on the Company’s past due and accruing loans, in addition to the balances of 

loans on non-accrual status, at December 31, 2018 and 2017.    

(In thousands)
December 31, 2018
Commercial:

Business

Real estate – construction and land

Real estate – business
Personal Banking:

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total
December 31, 2017
Commercial:

Business

Real estate – construction and land

Real estate – business
Personal Banking:

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total

Credit quality

Current or Less
Than 30 Days
Past Due

30 – 89 Days
Past Due

90 Days Past
Due and Still
Accruing

Non-accrual

Total

$

5,086,912

$

10,057 $

473 $

8,985 $

5,106,427

867,692

2,867,347

2,118,045

1,916,320

374,830

792,334

14,937

1,963

6,704

6,041

35,608

875

11,140

299

—

22

1,165

3,644

694

10,660

—

4

869,659

1,715

2,875,788

1,832

—

—

—

—

2,127,083

1,955,572

376,399

814,134

15,236

$

14,038,417

$

72,687 $

16,658 $

12,536 $

14,140,298

$

4,949,148 $

3,085 $

374 $

5,947 $

4,958,554

967,321

2,694,234

2,050,787

2,067,025

397,349

764,568

6,840

1,473

482

6,218

32,674

1,962

10,115

283

21

—

3,321

3,954

1,276

9,181

—

5

968,820

2,736

2,697,452

2,461

834

—

—

—

2,062,787

2,104,487

400,587

783,864

7,123

$

13,897,272 $

56,292 $

18,127 $

11,983 $

13,983,674

The following table provides information about the credit quality of the Commercial loan portfolio, using the Company’s 
internal rating system as an indicator.  The internal rating system is a series of grades reflecting management’s risk assessment, 
based on its analysis of the borrower’s financial condition.  The “pass” category consists of a range of loan grades that reflect 
increasing, though still acceptable, risk.  Movement of risk through the various grade levels in the “pass” category is monitored 
for early identification of credit deterioration.  The “special mention” rating is attached to loans where the borrower exhibits 
material negative financial trends due to borrower specific or systemic conditions that, if left uncorrected, threaten its capacity to 
meet its debt obligations. The borrower is believed to have sufficient financial flexibility to react to and resolve its negative financial 
situation. It is a transitional grade that is closely monitored for improvement or deterioration.  The “substandard” rating is applied 
to loans where the borrower exhibits well-defined weaknesses that jeopardize its continued performance and are of a severity that 
the distinct possibility of default exists. Loans are placed on “non-accrual” when management does not expect to collect payments 
consistent with acceptable and agreed upon terms of repayment, as discussed in Note 1.

76

(In thousands)

December 31, 2018

Pass

Special mention

Substandard

Non-accrual

Total

December 31, 2017

Pass

Special mention

Substandard

Non-accrual

Total

Commercial Loans

Business

Real Estate -
Construction

Real Estate -
Business

Total

$

4,915,042 $

866,527 $

2,777,374 $

8,558,943

$

$

84,391

98,009

8,985

1,917

1,211

4

5,106,427 $

869,659 $

51,845

44,854

1,715
2,875,788 $

138,153

144,074

10,704

8,851,874

4,740,013 $

955,499 $

2,593,005 $

8,288,517

59,177

153,417

5,947

10,614

2,702

5

50,577

51,134

2,736

120,368

207,253

8,688

$

4,958,554 $

968,820 $

2,697,452 $

8,624,826

The credit quality of Personal Banking loans is monitored primarily on the basis of aging/delinquency, and this information 
is provided in the table in the above section on "Delinquent and non-accrual loans".  In addition, FICO scores are obtained and 
updated on a quarterly basis for most of the loans in the Personal Banking portfolio. The bank normally obtains a FICO score at 
the loan's origination and renewal dates, and updates are obtained on a quarterly basis.  Excluded from the table below are certain 
personal real estate loans for which FICO scores are not obtained because the loans generally pertain to commercial customer 
activities and are often underwritten with other collateral considerations.  These loans totaled $201.7 million at December 31, 
2018 and $219.2 million at December 31, 2017.  The table also excludes consumer loans related to the Company's patient healthcare 
loan program, which totaled $170.3 million at December 31, 2018 and $145.0 million at December 31, 2017.  As the healthcare 
loans are guaranteed by the hospital, customer FICO scores are not obtained for these loans.  The personal real estate loans and 
consumer loans excluded below totaled less than 8% of the Personal Banking portfolio.   For the remainder of loans in the Personal 
Banking portfolio, the table below shows the percentage of balances outstanding at December 31, 2018 and 2017 by FICO score.   

December 31, 2018

FICO score:

Under 600

600 – 659

660 – 719

720 – 779

780 and over

Total

December 31, 2017

FICO score:

Under 600

600 – 659

660 – 719

720 – 779

780 and over

Total

Personal Banking Loans

% of Loan Category

Real Estate -
Personal

Consumer

Revolving Home
Equity

Consumer Credit
Card

1.1%

3.1%

0.8%

4.4%

1.8

9.4

24.7

63.0

4.8

16.1

25.7

50.3

1.7

9.1

24.0

64.4

14.0

34.8

26.4

20.4

100.0%

100.0%

100.0%

100.0%

1.3 %

3.3 %

1.1 %

4.7 %

2.1

10.5

25.6

60.5

5.5

17.3

26.8

47.1

1.7

9.5

21.4

66.3

14.4

34.4

26.0

20.5

100.0 %

100.0 %

100.0 %

100.0 %

77

Troubled debt restructurings

As mentioned previously, the Company's impaired loans include loans which have been classified as troubled debt restructurings, 
as shown in the table below.  Restructured loans are those extended to borrowers who are experiencing financial difficulty and 
who have been granted a concession.  Restructured loans are placed on non-accrual status if the Company does not believe it 
probable that amounts due under the contractual terms will be collected.  Commercial performing restructured loans are primarily 
comprised of certain business, construction and business real estate loans classified as substandard, but renewed at rates judged 
to be non market.  These loans are performing in accordance with their modified terms, and because the Company believes it 
probable  that  all  amounts  due  under  the  modified  terms  of  the  agreements  will  be  collected,  interest  on  these  loans  is  being 
recognized on an accrual basis.  Troubled debt restructurings also include certain credit card and other small consumer loans under 
various debt management and assistance programs.  Modifications to these loans generally involve removing the available line 
of credit, placing loans on amortizing status, and lowering the contractual interest rate.  The Company also classified as consumer 
bankruptcy certain personal real estate, revolving home equity, and consumer loans as troubled debt restructurings because they 
were not reaffirmed by the borrower in bankruptcy proceedings.  Interest on these loans is being recognized on an accrual basis, 
as the borrowers are continuing to make payments.  Other consumer loans classified as troubled debt restructurings consist of 
various other workout arrangements with consumer customers.

(In thousands)

Accruing loans:

Commercial

Assistance programs

Consumer bankruptcy

Other consumer

Non-accrual loans

Total troubled debt restructurings

December 31

2018

2017

$

$

50,904 $

88,588

7,410

4,103

3,663

9,759

6,941

3,916

3,367

7,796

75,839 $

110,608

The table below shows the balance of troubled debt restructurings by loan classification at December 31, 2018, in addition to 
the period end balances of these restructured loans which the Company considers to have been in default at any time during the 
past twelve months.  For purposes of this disclosure, the Company considers "default" to mean 90 days or more past due as to 
interest or principal.   

(In thousands)

Commercial:

Business

Real estate – construction and land

Real estate – business

Personal Banking:

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Balance 90 days past
due at any time
during previous 12
months

December 31, 2018

$

48,777 $

412

10,355

3,636

5,510

40

7,109

25

—

—

158

50

—

670

903

Total troubled debt restructurings

$

75,839

$

For those loans on non-accrual status also classified as restructured, the modification did not create any further financial effect 
on the Company as those loans were already recorded at net realizable value.  For those performing commercial loans classified 
as restructured, there were no concessions involving forgiveness of principal or interest and, therefore, there was no financial 
impact to the Company as a result of modification to these loans.  No financial impact resulted from those performing loans where 
the debt was not reaffirmed in bankruptcy, as no changes to loan terms occurred in that process.  However, the effects of modifications 
to loans under various debt management and assistance programs were estimated to decrease interest income by approximately 
$1.0 million on an annual, pre-tax basis, compared to amounts contractually owed.  Other modifications to consumer loans mainly 
involve extensions and other small modifications that did not include the forgiveness of principal or interest.

78

The allowance for loan losses related to troubled debt restructurings on non-accrual status is determined by individual evaluation, 
including collateral adequacy, using the same process as loans on non-accrual status which are not classified as troubled debt 
restructurings.  Those performing loans classified as troubled debt restructurings are accruing loans which management expects 
to collect under contractual terms.  Performing commercial loans having no concessions granted other than being renewed at non-
market interest rates are judged to have similar risk characteristics as non-troubled debt commercial loans and are collectively 
evaluated based on internal risk rating, loan type, delinquency, historical experience and current economic factors.  Performing 
personal  banking  loans  classified  as  troubled  debt  restructurings  resulted  from  the  borrower  not  reaffirming  the  debt  during 
bankruptcy and have had no other concession granted, other than the Bank's future limitations on collecting payment deficiencies 
or in pursuing foreclosure actions.  As such, they have similar risk characteristics as non-troubled debt personal banking loans 
and are evaluated collectively based on loan type, delinquency, historical experience and current economic factors. 

If a troubled debt restructuring defaults and is already on non-accrual status, the allowance for loan losses continues to be 
based on individual evaluation, using discounted expected cash flows or the fair value of collateral.  If an accruing, troubled debt 
restructuring defaults, the loan's risk rating is downgraded to non-accrual status and the loan's related allowance for loan losses 
is determined based on individual evaluation, or if necessary, the loan is charged off and collection efforts begin.

The Company had commitments of $1.8 million at December 31, 2018 to lend additional funds to borrowers with restructured 

loans, compared to $7.6 million at December 31, 2017.

Loans held for sale 

The Company designates certain long-term fixed rate personal real estate loan originations as held for sale, and the Company 
has elected the fair value option for these loans.  The election of the fair value option aligns the accounting for these loans with 
the related economic hedges discussed in Note 18.  The loans are primarily sold to FNMA, FHLMC, and GNMA.  At December 31, 
2018, the fair value of these loans was $13.5 million, and the unpaid principal balance was $13.0 million. 

The Company also designates certain student loan originations as held for sale. The borrowers are credit-worthy students who 
are attending colleges and universities.  The loans are intended to be sold in the secondary market, and the Company maintains 
contracts with Sallie Mae to sell the loans within 210 days after the last disbursement to the student.  These loans are carried at 
lower of cost or fair value, which at December 31, 2018 totaled $7.2 million.

At December 31, 2018, none of the loans held for sale were past due or on non-accrual status.  

Foreclosed real estate/repossessed assets

The Company’s holdings of foreclosed real estate totaled $1.4 million and $681 thousand at December 31, 2018 and 2017, 
respectively.  Personal property acquired in repossession, generally autos and marine and recreational vehicles, totaled $2.0 million
and  $2.7  million  at  December 31,  2018  and  2017,  respectively.  Upon  acquisition,  these  assets  are  recorded  at  fair  value  less 
estimated selling costs at the date of foreclosure, establishing a new cost basis.  They are subsequently carried at the lower of this 
cost basis or fair value less estimated selling costs.

79

3. Investment Securities 

Investment securities as shown in this report reflect revised categories as required by the Company's adoption of ASU 2016-01 
"Recognition and Measurement of Financial Assets and Financial Liabilities", on January 1, 2018.  That new guidance refined the 
definition of equity securities and required their segregation from available for sale debt securities.  For comparability purposes, 
prior period disclosures in this  report have been revised to show the new categorization. Investment securities, at fair value, 
consisted of the following at December 31, 2018 and 2017:

(In thousands)
Available for sale debt securities
Trading debt securities
Equity securities:
   Readily determinable fair value
   No readily determinable fair value
Other:
   Federal Reserve Bank stock
   Federal Home Loan Bank stock
   Private equity investments
Total investment securities

2018

2017

$ 8,538,041 $ 8,725,442
18,269

27,059

2,585
1,824

48,838
1,753

33,498
10,000
85,659

33,253
10,000
55,752
$ 8,698,666 $ 8,893,307

While changes in the fair value of available for sale debt securities continue to be recorded in the equity category of accumulated 
other comprehensive income, the new guidance requires changes in the fair value of equity securities to be recorded in current 
earnings.  Also, the unrealized gain of $33.3 million (net of tax) on fair value on equity securities, which was previously recorded 
in accumulated other comprehensive income at December 31, 2017, was reclassified to retained earnings on January 1, 2018. 

Equity securities include common and preferred stock with readily determinable fair values that totaled $2.5 million at cost 
and $2.6 million at fair value at December 31, 2018. The decline in these balances from prior periods was due to a third party 
merger transaction in June 2018, in which the majority of these securities were redeemed for cash of $39.9 million.  During the 
year ended 2018, unrealized net losses of $332 thousand were recognized in current earnings on equity securities still held at 
December 31, 2018.  

Equity securities also include securities with a carrying value of $1.8 million that do not have readily determinable fair values.  
The Company has elected, under the ASU, to measure these at cost minus impairment, if any, plus or minus changes resulting 
from  observable  price  changes  for  the  identical  or  similar  investment  of  the  same  issuer.   The  Company  did  not  record  any 
impairment or other adjustments to the carrying amount of these investments during the period.

Other investment securities whose accounting is not addressed in the ASU include Federal Reserve Bank (FRB) stock, Federal 
Home Loan Bank (FHLB) stock, and investments in portfolio concerns held by the Company's private equity subsidiaries.  FRB 
stock and FHLB stock are held for debt and regulatory purposes.  Investment in FRB stock is based on the capital structure of the 
investing bank, and investment in FHLB stock is tied to the level of borrowings from the FHLB.  These holdings are carried at 
cost.  The private equity investments, in the absence of readily ascertainable market values, are carried at estimated fair value.  

The majority of the Company’s investment portfolio is comprised of available for sale debt securities, which are carried at fair 
value with changes in fair value reported in accumulated other comprehensive income (AOCI).  A summary of the available for 
sale debt securities by maturity groupings as of December 31, 2018 is shown in the following table. The weighted average yield 
for each range of maturities was calculated using the yield on each security within that range weighted by the amortized cost of 
each security at December 31, 2018. Yields on tax exempt securities have not been adjusted for tax exempt status. The investment 
portfolio includes agency mortgage-backed securities, which are guaranteed by agencies such as FHLMC, FNMA, GNMA and 
FDIC, in addition to non-agency mortgage-backed securities, which have no guarantee but are collateralized by residential and 
commercial mortgages.  Also included are certain other asset-backed securities, which are primarily collateralized by credit cards, 
automobiles, student loans, and commercial loans.  These securities differ from traditional debt securities primarily in that they 
may have uncertain maturity dates and are priced based on estimated prepayment rates on the underlying collateral.  The Company 
does not have exposure to subprime-originated mortgage-backed or collateralized debt obligation instruments, and does not hold 
any trust preferred securities.

80

 
 
 
    
(.04)*%

1.90*

1.61*

.64*

1.63*

1.53

2.03

2.71

3.10

2.32

2.45

2.37

2.58

3.22

2.50

2.85

2.85

2.62

2.79

(Dollars in thousands)

U.S. government and federal agency obligations:

Within 1 year

After 1 but within 5 years

After 5 but within 10 years

After 10 years

Total U.S. government and federal agency obligations

Government-sponsored enterprise obligations:

Within 1 year

After 1 but within 5 years

After 5 but within 10 years

After 10 years

 Amortized Cost

Fair Value

Weighted Average
Yield

$

23,577 $

434,973

386,708

69,228

914,486

24,991

96,601

34,985

42,893

23,518

435,690

381,419

67,025

907,652

24,743

95,619

34,460

40,956

Total government-sponsored enterprise obligations

199,470

195,778

State and municipal obligations:

Within 1 year

After 1 but within 5 years

After 5 but within 10 years

After 10 years

Total state and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Total mortgage and asset-backed securities

Other debt securities:

Within 1 year

After 1 but within 5 years

After 5 but within 10 years

Total other debt securities

98,429

656,762

493,994

73,600

98,675

659,525

496,997

72,842

1,322,785

1,328,039

3,253,433

1,053,854

1,518,976

5,826,263

16,500

249,870

73,225

339,595

3,214,985

1,047,716

1,511,614

5,774,315

16,418

245,319

70,520

332,257

Total available for sale debt securities

$

8,602,599 $

8,538,041

* Rate does not reflect inflation adjustment on inflation-protected securities

Investments in U.S. government and federal agency obligations include U.S. Treasury inflation-protected securities, which 
totaled $434.4 million, at fair value, at December 31, 2018. Interest paid on these securities increases with inflation and decreases 
with deflation, as measured by the Consumer Price Index.  At maturity, the principal paid is the greater of an inflation-adjusted 
principal or the original principal.  Included in state and municipal obligations are $14.2 million, at fair value, of auction rate 
securities, which were purchased from bank customers in 2008.  Interest on these bonds is currently being paid at the maximum 
failed auction rates.  

81

For  debt  securities  classified  as  available  for  sale,  the  following  table  shows  the  unrealized  gains  and  losses  (pre-tax)  in 

accumulated other comprehensive income, by security type. 

(In thousands)

December 31, 2018

 Amortized Cost

Gross Unrealized
Gains

Gross Unrealized
Losses

Fair Value

U.S. government and federal agency obligations

$

914,486 $

4,545 $

(11,379) $

Government-sponsored enterprise obligations

State and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Total mortgage and asset-backed securities

Other debt securities

Total

December 31, 2017

U.S. government and federal agency obligations

Government-sponsored enterprise obligations

State and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Total mortgage and asset-backed securities

Other debt securities

Total

907,652

195,778

1,328,039

3,214,985

1,047,716

1,511,614

5,774,315

332,257

917,147

406,363

1,611,366

199,470

1,322,785

3,253,433

1,053,854

1,518,976

5,826,263

339,595

55

10,284

9,820

6,641

3,849

20,310

72

(3,747)

(5,030)

(48,268)

(12,779)

(11,211)

(72,258)

(7,410)

$

$

8,602,599 $

35,266 $

(99,824) $

8,538,041

917,494 $

4,096 $

(4,443) $

408,266

1,592,707

3,046,701

903,920

1,495,380

5,446,001

350,988

26

21,413

17,956

6,710

2,657

27,323

1,250

(1,929)

(2,754)

(23,744)

3,040,913

(4,837)

(5,237)

(33,818)

(1,178)

905,793

1,492,800

5,439,506

351,060

$

8,715,456 $

54,108 $

(44,122) $

8,725,442

The Company’s impairment policy requires a review of all securities for which fair value is less than amortized cost.  Special 
emphasis and analysis is placed on securities whose credit rating has fallen below Baa3 (Moody's) or BBB- (Standard & Poor's), 
whose fair values have fallen more than 20% below purchase price for an extended period of time, or have been identified based 
on management’s judgment.  These securities are placed on a watch list, and for all such securities, detailed cash flow models are 
prepared which use inputs specific to each security. Inputs to these models include factors such as cash flow received, contractual 
payments required, and various other information related to the underlying collateral (including current delinquencies), collateral 
loss severity rates (including loan to values), expected delinquency rates, credit support from other tranches, and prepayment 
speeds.  Stress tests are performed at varying levels of delinquency rates, prepayment speeds and loss severities in order to gauge 
probable ranges of credit loss.  At December 31, 2018, the fair value of securities on this watch list was $57.7 million compared 
to $68.0 million at December 31, 2017. 

 As of December 31, 2018, the Company had recorded OTTI of $14.1 million on certain non-agency mortgage-backed securities 
with a current par value of $23.4 million.  These securities, which are part of the watch list mentioned above, had an aggregate 
fair value of $18.4 million at December 31, 2018.  The Company does not intend to sell these securities and believes it is not likely 
that it will be required to sell the securities before the recovery of their amortized cost.

The credit-related portion of the loss on these securities was based on the cash flows projected to be received over the estimated 
life of the securities, discounted to present value, and compared to the current amortized cost bases of the securities.  Significant 
inputs to the cash flow models used to calculate the credit losses on these securities at December 31, 2018 included the following: 

Significant Inputs
Prepayment CPR

Projected cumulative default

Credit support

Loss severity

Range
0% - 25%

8% - 52%

0% - 20%

13% - 63%

82

The following table presents a rollforward of the cumulative OTTI credit losses recognized in earnings on all available for 

sale debt securities.

(In thousands)

Cumulative OTTI credit losses at January 1

Credit losses on debt securities for which impairment was not previously recognized

Credit losses on debt securities for which impairment was previously recognized

Increase in expected cash flows that are recognized over remaining life of security

Cumulative OTTI credit losses at December 31

2018

2017

2016

14,199 $

14,080 $

14,129

58

10

(175)

111

274

(266)

—

270

(319)

14,092 $

14,199 $

14,080

$

$

Debt securities with unrealized losses recorded in accumulated other comprehensive income are shown in the table below, 

along with the length of the impairment period.  

(In thousands)

December 31, 2018

Less than 12 months

12 months or longer

Total

  Fair Value 

  Unrealized
  Losses 

  Fair Value 

  Unrealized
  Losses 

  Fair Value 

  Unrealized
  Losses 

U.S. government and federal agency obligations

$

317,699

$

6,515

$

116,728 $

4,864

$

434,427

$

11,379

Government-sponsored enterprise obligations

State and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Total mortgage and asset-backed securities

Other debt securities

Total

December 31, 2017

—

157,838

330,933

207,506

147,997

686,436

51,836

$ 1,213,809

U.S. government and federal agency obligations

$ 618,617

Government-sponsored enterprise obligations

State and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

286,393

282,843

1,320,689

577,017

786,048

$

$

—

704

1,502

1,085

728

3,315

564

188,846

257,051

3,747

4,326

188,846

414,889

1,927,268

657,685

813,427

3,398,380

260,682

46,766

11,694

10,483

68,943

6,846

2,258,201

865,191

961,424

4,084,816

312,518

11,098

$ 4,221,687 $

88,726

$ 5,435,496

$

— $

— $ 618,617

217

1,002

336,159

332,182

4,443

1,712

1,752

9,433

2,966

3,168

49,766

49,339

619,300

153,813

264,295

14,311

1,939,989

23,744

1,871

2,069

730,830

1,050,343

3,747

5,030

48,268

12,779

11,211

72,258

7,410

99,824

4,443

1,929

2,754

$

$

4,837

5,237

33,818

1,178

Total mortgage and asset-backed securities

2,683,754

15,567

1,037,408

18,251

3,721,162

Other debt securities

Total

144,090

727

20,202

451

164,292

$ 4,015,697 $

24,201

$ 1,156,715 $

19,921

$ 5,172,412 $

44,122

The available for sale debt portfolio included $5.4 billion of securities that were in a loss position at December 31, 2018, 
compared to $5.2 billion at December 31, 2017.  The total amount of unrealized loss on these securities was $99.8 million at 
December 31, 2018, an increase of $55.7 million compared to the loss at December 31, 2017.  This increase in losses was mainly 
due to a rising rate environment.    

83

 
 
 
 
The following table presents proceeds from sales of securities and the components of investment securities gains and losses 

which have been recognized in earnings.  

(In thousands)
Proceeds from sales of securities:
Available for sale debt securities
Equity securities
Other

Total proceeds

Investment securities gains (losses), net:
Available for sale debt securities:

Losses realized on called bonds

Gains realized on sales

Losses realized on sales
Other-than-temporary impairment recognized on debt securities
Equity securities:
Gains realized on donations of securities
Gains realized on sales
 Losses realized on sales
 Fair value adjustments, net
Other:
 Gains realized on sales
 Losses realized on sales
Fair value adjustments, net

Total investment securities gains (losses), net

For the Year Ended December 31

2018

2017

2016

$667,227 $ 779,793 $

2,047
3,026
19,307
$708,864 $ 792,380 $ 24,380

41,637
—

10,953
1,634

$

— $

(254) $

448

592

(10,101)
(68)

(10,287)
(385)

— 31,074
10,653
(10)
—

1,759
(8,917)
2,542

—
—
13,849

381
(880)
(5,833)

$

(488) $ 25,051 $

—

109

—
(270)

—
1,911
(7)
—

2,442
(499)
(3,739)
(53)

Investment securities with a fair value of $4.3 billion and $3.8 billion were pledged at December 31, 2018 and 2017, respectively, 
to secure public deposits, securities sold under repurchase agreements, trust funds, and borrowings at the Federal Reserve Bank. 
Securities pledged under agreements pursuant to which the collateral may be sold or re-pledged by the secured parties approximated 
$463.3 million, while the remaining securities were pledged under agreements pursuant to which the secured parties may not sell 
or re-pledge the collateral. Except for obligations of various government-sponsored enterprises such as FNMA, FHLB and FHLMC, 
no investment in a single issuer exceeds 10% of stockholders’ equity.

4. Land, Buildings and Equipment

Land, buildings and equipment consist of the following at December 31, 2018 and 2017:

(In thousands)

Land

Buildings and improvements

Equipment

Total

Less accumulated depreciation

Net land, buildings and equipment

2018

2017

$

91,603 $

545,510

226,666

863,779

530,660

$

333,119 $

94,992

540,204

216,876

852,072

516,962

335,110

Depreciation expense of $28.6 million in 2018, $29.1 million in 2017 and $30.1 million in 2016, was included in occupancy 
expense and equipment expense in the consolidated statements of income. Repairs and maintenance expense of $16.9 million, 
$16.4 million and $16.2 million for 2018, 2017 and 2016, respectively, was included in occupancy expense and equipment expense.  
There has been no interest expense capitalized on construction projects in the past three years.

84

5. Goodwill and Other Intangible Assets

The following table presents information about the Company's intangible assets which have estimable useful lives. 

(In thousands)
Amortizable intangible

assets:
Core deposit premium
Mortgage servicing rights

Total

December 31, 2018

December 31, 2017

Gross
Carrying
Amount

Accumulated
Amortization

Valuation
Allowance

 Net
Amount

Gross
Carrying
Amount

Accumulated
Amortization

Valuation
Allowance

Net
Amount

$ 31,270
10,339
$ 41,609

$

$

(28,954)
(3,861)
(32,815)

$

$

— $ 2,316
—
6,478
— $ 8,794

$ 31,270
7,906
$ 39,176

$

$

(28,305)
(3,244)
(31,549)

$

$

— $ 2,965
4,653
(9)
$ 7,618
(9)

The carrying amount of goodwill and its allocation among segments at December 31, 2018 and 2017 is shown in the table 
below.  As a result of ongoing assessments, no impairment of goodwill was recorded in 2018, 2017 or 2016.  Further, the annual 
assessment of qualitative factors on January 1, 2019 revealed no likelihood of impairment as of that date.  

(In thousands)
Consumer segment
Commercial segment
Wealth segment
Total goodwill

December 31,
2018

December 31,
2017

$

$

70,721 $
67,454
746
138,921 $

70,721
67,454
746
138,921

Changes in the net carrying amount of goodwill and other net intangible assets for the years ended December 31, 2018 and 

2017 are shown in the following table.

(In thousands)

Balance at December 31, 2016

Originations

Amortization

Impairment reversal

Balance at December 31, 2017

Originations

Amortization

Impairment reversal

Goodwill

Core Deposit
Premium

Mortgage
Servicing Rights

$

138,921 $

3,841 $

—

—

—

138,921

—

—

—

—

(876)

—

2,965

—

(649)

—

2,868

2,234

(462)

13

4,653

2,433

(617)

9

6,478

Balance at December 31, 2018

$

138,921 $

2,316 $

Mortgage servicing rights (MSRs) are initially recorded at fair value and subsequently amortized over the period of estimated 
servicing income.  They are periodically reviewed for impairment and if impairment is indicated, recorded at fair value.  Temporary 
impairment, including impairment recovery, is effected through a change in a valuation allowance.  At December 31, 2018, no
temporary impairment had been recognized.  The fair value of the MSRs is based on the present value of expected future cash 
flows, as further discussed in Note 16 on Fair Value Measurements.

 Aggregate amortization expense on intangible assets for the years ended December 31, 2018, 2017 and 2016 was $1.3 million, 
$1.3 million and $1.5 million, respectively.  The following table shows the estimated future amortization expense based on existing 
asset balances and the interest rate environment as of December 31, 2018.  The Company’s actual amortization expense in any 
given period may be different from the estimated amounts depending upon the acquisition of intangible assets, changes in mortgage 
interest rates, prepayment rates and other market conditions.

(In thousands)

2019

2020

2021

2022

2023

$

1,273

1,097

957

842

732

85

6. Deposits

At December 31, 2018, the scheduled maturities of certificates of deposit were as follows:

(In thousands)

Due in 2019

Due in 2020

Due in 2021

Due in 2022

Due in 2023

Thereafter

Total

$

1,286,425

281,717

54,939

18,301

15,933

807

$

1,658,122

The following table shows a detailed breakdown of the maturities of certificates of deposit, by size category, at December 31, 

2018.

(In thousands)

Due in 3 months or less

Due in over 3 through 6 months

Due in over 6 through 12 months

Due in over 12 months

Total

Certificates of
Deposit under
$100,000

Certificates of
Deposit over
$100,000

116,068 $

446,300 $

117,046

176,591

176,386

245,994

184,426

195,311

Total

562,368

363,040

361,017

371,697

586,091 $

1,072,031 $

1,658,122

$

$

The aggregate amount of certificates of deposit that exceeded the $250,000 FDIC insurance limit totaled $824.0 million at 

December 31, 2018. 

7. Borrowings

At December 31, 2018, the Company's borrowings primarily consisted of federal funds purchased, securities sold under 

agreements to repurchase (repurchase agreements), and securities sold short.  The following table sets forth selected 
information for federal funds purchased and repurchase agreements. 

(Dollars in thousands)

Federal funds purchased and repurchase agreements:

2018

2017

2016

 Year End
Weighted
Rate

 Average
Weighted
Rate

 Average Balance
Outstanding

Maximum
Outstanding at
any Month End

Balance at
December 31

.9%

1.3% $

1,514,144 $

1,981,761 $

1,956,389

.8

.4

.7

.3

1,462,387

1,266,093

1,984,071

1,723,905

1,507,138

1,723,905

Federal  funds  purchased  and  repurchase  agreements  comprised  the  majority  of  the  Company's  short-term  borrowings 
(borrowings with an original maturity of less than one year) at December 31, 2018, and $1.9 billion of these borrowings were 
repurchase agreements, which generally have one day maturities and are mainly comprised of non-insured customer funds secured 
by a portion of the Company's investment portfolio. Additional information about the securities pledged for repurchase agreements 
is provided in Note 19 on Resale and Repurchase Agreements.

In addition to federal funds purchased and repurchase agreements, the Company's short-term borrowings at December 31, 

2018 included $7.8 million of securities sold short.

The Bank is a member of the Des Moines FHLB and has access to term financing from the FHLB. These borrowings are 
secured under a blanket collateral agreement including primarily residential mortgages as well as all unencumbered assets and 
stock of the borrowing bank.  At December 31, 2018, the Bank had no outstanding advances from the FHLB.  The FHLB also 
issues letters of credit to secure the Bank's obligations to certain depositors of public funds, which totaled $217.4 million at 
December 31, 2018.  

86

         
      
8. Income Taxes   

The components of income tax expense from operations for the years ended December 31, 2018, 2017 and 2016 were as 

follows:

(In thousands)
Year ended December 31, 2018:

U.S. federal
State and local

Total
Year ended December 31, 2017:

U.S. federal
State and local

Total
Year ended December 31, 2016:

U.S. federal
State and local

Total

Current

Deferred

Total

$

$

$

$

$

$

90,390 $
10,223
100,613 $

89,154 $
7,735
96,889 $

116,753 $
9,457
126,210 $

3,220 $
2,116
5,336 $

12,190 $
1,427
13,617 $

(2,036) $
(23)
(2,059) $

93,610
12,339
105,949

101,344
9,162
110,506

114,717
9,434
124,151

The components of income tax (benefit) expense recorded directly to stockholders’ equity for the years ended December 31, 

2018, 2017 and 2016 were as follows:

(In thousands)
Unrealized gain (loss) on available for sale debt securities
Change in fair value on cash flow hedges
Accumulated pension (benefit) loss
Compensation expense for tax purposes in excess of amounts recognized for

financial reporting purposes

Income tax (benefit) expense allocated to stockholders’ equity

2018

2017

2016

$

$

(18,634) $
2,286
222

—
(16,126) $

2,104 $
—
(184)

—
1,920 $

(13,952)
—
778

(3,390)
(16,564)

Significant components of the Company’s deferred tax assets and liabilities at December 31, 2018 and 2017 were as follows:

(In thousands)
Deferred tax assets:

Loans, principally due to allowance for loan losses
Unrealized loss on available for sale debt securities
Equity-based compensation
Deferred compensation
Unearned fee income
Accrued expenses
Private equity investments
Other

Total deferred tax assets
Deferred tax liabilities:

Equipment lease financing
Unrealized gain on available for sale debt securities
Land, buildings and equipment
Undistributed earnings of subsidiaries
Intangibles
Other

Total deferred tax liabilities
Net deferred tax liabilities

2018

2017

39,169 $
16,140
7,609
5,911
4,125
2,152
2,008
528
77,642

55,738
—
14,207
—
5,973
5,309
81,227
(3,585) $

40,341
—
8,201
5,647
3,701
5,245
5,473
4,430
73,038

45,825
13,603
8,592
7,094
5,732
6,569
87,415
(14,377)

$

$

Management believes it is more likely than not that the results of future operations will generate sufficient taxable income to 

realize the total deferred tax assets.

87

As a result of the Tax Cuts and Jobs Act enacted on December 22, 2017, the Company revalued its deferred tax assets and 
liabilities using the highest maximum corporate tax rate of 21%.  This change was reported as a reduction of deferred tax expense.  
The Company also adopted ASU 2016-09, "Improvements to Employee Share-Based Payment Accounting," on January 1, 2017.  
This adoption required all excess tax benefits and tax deficiencies arising from share-based award payments to be recognized as 
income tax expense or benefit in the statements of income, while in previous periods these benefits and deficiencies were recognized 
in equity.  In 2018 and 2017, net excess tax benefits resulted from share-based award payments.  The effects on federal tax expense 
of both of these items are shown in the reconciliation below.

A reconciliation between the expected federal income tax expense using the federal statutory tax rate and the Company's actual 
income tax expense is provided below.  The federal statutory tax rate was 21% in 2018 and 35% in 2017 and 2016.  The effective 
tax rate is calculated by dividing income taxes by income before income taxes less the non-controlling interest expense.

(In thousands)

Computed “expected” tax expense

Increase (decrease) in income taxes resulting from:

Tax-exempt interest, net of cost to carry

Contribution of appreciated securities

State and local income taxes, net of federal tax benefit

Tax reform enactment

Share-based award payments

Other

Total income tax expense

2018

2017

2016

$

113,293 $

150,461 $

139,840

(11,502)

—

9,748

—

(3,928)

(1,662)

(20,295)

(10,864)

5,955

(6,753)

(6,613)

(1,385)

(20,033)

—

6,132

—

—

(1,788)

$

105,949 $

110,506 $

124,151

The gross amount of unrecognized tax benefits was $1.3 million and $1.2 million at December 31, 2018 and 2017, respectively, 
and the total amount of unrecognized tax benefits that would impact the effective tax rate, if recognized, was $993 thousand and 
$785 thousand, respectively.  The activity in the accrued liability for unrecognized tax benefits for the years ended December 31, 
2018 and 2017 was as follows:

(In thousands)

Unrecognized tax benefits at beginning of year

Gross increases – tax positions in prior period

Gross increases – current-period tax positions

Lapse of statute of limitations

Unrecognized tax benefits at end of year

2018

2017

$

$

1,208 $

31

322

(304)

1,257 $

1,228

5

268

(293)

1,208

The Company and its subsidiaries are subject to income tax by federal, state and local government taxing authorities.  Tax 
years 2015 through 2018 remain open to examination for U.S. federal income tax, and tax years 2014 through 2018 remain open 
to examination in major state taxing jurisdictions.

9. Employee Benefit Plans

Employee  benefits  charged  to  operating  expenses  are  summarized  in  the  table  below.  Substantially  all  of  the  Company’s 

employees are covered by a defined contribution (401(k)) plan, under which the Company makes matching contributions.

(In thousands)
Payroll taxes
Medical plans
401(k) plan
Pension plans
Other
Total employee benefits

2018

2017

2016

25,712 $
27,030
14,986
651
2,918
71,297 $

24,402 $
25,143
14,244
704
2,883
67,376 $

23,210
25,497
13,562
987
3,214
66,470

$

$

The Company adopted ASU 2017-07, “Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement 
Benefit Cost”, on January 1, 2018, which required that the service cost component of net periodic pension cost be reported in the 
same income statement line item as other compensation costs, while other components of net periodic pension cost be reported 
separately from the service cost component.  Historically, the Company has reported all components of pension cost in salaries 

88

and employee benefits.  Beginning in 2018, only the service cost component has been included in this category, and the other 
components have been recorded in other non-interest expense.   Prior period financial statements have not been revised because 
the amount of the reclassification was not significant. 

A portion of the Company’s employees are covered by a noncontributory defined benefit pension plan, however, participation 
in the pension plan is not available to employees hired after June 30, 2003. All participants are fully vested in their benefit payable 
upon normal retirement date, which is based on years of participation and compensation.  Certain key executives also participate 
in a supplemental executive retirement plan (the CERP) that the Company funds only as retirement benefits are disbursed. The 
CERP carries no segregated assets. Since January 2011, all benefits accrued under the pension plan have been frozen.  However, 
the accounts continue to accrue interest at a stated annual rate.  The CERP continues to provide credits based on hypothetical 
contributions in excess of those permitted under the 401(k) plan.  In the tables presented below, the pension plan and the CERP 
are presented on a combined basis.

Under the Company’s funding policy for the defined benefit pension plan, contributions are made to a trust as necessary to 
satisfy the statutory minimum required contribution as defined by the Pension Protection Act, which is intended to provide for 
current  service  accruals  and  for  any  unfunded  accrued  actuarial  liabilities  over  a  reasonable  period. To  the  extent  that  these 
requirements are fully covered by assets in the trust, a contribution might not be made in a particular year.  No contributions to 
the defined benefit plan were made in 2018.  The Company made a discretionary contribution of $5.5 million to its defined benefit 
pension plan in 2017 in order to reduce pension guarantee premiums.  The minimum required contribution for 2019 is expected 
to be zero.  The Company does not expect to make any further contributions in 2019 other than the necessary funding contributions 
to the CERP.  Contributions to the CERP were $24 thousand, $439 thousand and $21 thousand during 2018, 2017 and 2016, 
respectively. 

The following items are components of the net pension cost for the years ended December 31, 2018, 2017 and 2016.

(In thousands)

Service cost-benefits earned during the year

Interest cost on projected benefit obligation

Expected return on plan assets

Amortization of prior service cost

Amortization of unrecognized net loss

Net periodic pension cost

2018

2017

2016

$

$

651 $

621 $

3,756

(5,255)

(271)

2,267

3,826

(5,785)

(271)

2,313

1,148 $

704 $

500

3,944

(5,751)

(271)

2,565

987

The following table sets forth the pension plans’ funded status, using valuation dates of December 31, 2018 and 2017. 

(In thousands)

Change in projected benefit obligation

Projected benefit obligation at prior valuation date

Service cost

Interest cost

Benefits paid

Actuarial (gain) loss

Projected benefit obligation at valuation date

Change in plan assets

Fair value of plan assets at prior valuation date

Actual return on plan assets

Employer contributions

Benefits paid

Fair value of plan assets at valuation date

2018

2017

$

120,667 $

116,695

651

3,756

(6,622)

(6,389)

621

3,826

(6,780)

6,305

112,063

120,667

108,260

(2,244)

24

(6,622)

99,418

99,537

9,564

5,939

(6,780)

108,260

(12,407)

Funded status and net amount recognized at valuation date

$

(12,645) $

The accumulated benefit obligation, which represents the liability of a plan using only benefits as of the measurement date, 

was $112.1 million and $120.7 million for the combined plans on December 31, 2018 and 2017, respectively.

89

 
 
Amounts not yet reflected in net periodic benefit cost and included in accumulated other comprehensive income (loss) at 
December 31, 2018 and 2017 are shown below, including amounts recognized in other comprehensive income during the periods. 
All amounts are shown on a pre-tax basis.

(In thousands)

Prior service cost

Accumulated loss

Accumulated other comprehensive loss

Cumulative employer contributions in excess of net periodic benefit cost

Net amount recognized as an accrued benefit liability on the December 31 balance sheet

Net loss arising during period

Amortization of net loss

Amortization of prior service cost

Total recognized in other comprehensive income

Total expense recognized in net periodic pension cost and other comprehensive income

2018

2017

$

$

$

$

1,535 $

(32,342)

(30,807)

18,162

(12,645) $

(1,110)

2,267

(271)

886 $

(262) $

1,806

(33,499)

(31,693)

19,286

(12,407)

(2,527)

2,313

(271)

(485)

(1,189)

The estimated net loss and prior service cost to be amortized from accumulated other comprehensive income into net periodic 

pension cost in 2019 is $2.1 million.   

The following assumptions, on a weighted average basis, were used in accounting for the plans.

Determination of benefit obligation at year end:

Effective discount rate for benefit obligations

Assumed credit on cash balance accounts

Determination of net periodic benefit cost for year ended:

Effective discount rate for benefit obligations

Effective rate for interest on benefit obligations

Long-term rate of return on assets

Assumed credit on cash balance accounts

2018

2017

2016

4.14%

5.00%

3.57%

3.28%

5.00%

5.00%

3.57%

5.00%

3.95%

3.28%

6.00%

5.00%

4.05%

5.00%

4.16%

3.38%

6.00%

5.00%

90

The following table shows the fair values of the Company’s pension plan assets by asset category at December 31, 2018 and 
2017.  Information about the valuation techniques and inputs used to measure fair value are provided in Note 16 on Fair Value 
Measurements.

(In thousands)
December 31, 2018
Assets:

U.S. government obligations
Government-sponsored enterprise obligations (a)
State and municipal obligations
Agency mortgage-backed securities (b)
Non-agency mortgage-backed securities

Asset-backed securities
Corporate bonds (c)
Equity securities and mutual funds: (d)

Mutual funds

Common stocks

International developed markets funds

Emerging markets funds
Total
December 31, 2017
Assets:

U.S. government obligations
Government-sponsored enterprise obligations (a)
State and municipal obligations
Agency mortgage-backed securities (b)
Non-agency mortgage-backed securities

Asset-backed securities
Corporate bonds (c)
Equity securities and mutual funds: (d)

Mutual funds

Common stocks

International developed markets funds

Emerging markets funds
Total

Fair Value Measurements

Quoted Prices in 
Active Markets 
for Identical 
Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant
Unobservable
Inputs (Level 3)

Total Fair Value

$

2,994 $

2,994 $

— $

1,200

8,299

8,209

4,398

3,520

37,207

8,645

18,173

5,046

1,727
99,418 $

—

—

—

—

—

—

8,645

18,173

5,046

1,727
36,585 $

1,200

8,299

8,209

4,398

3,520

37,207

—

—

—

—
62,833 $

3,719 $

3,719 $

— $

$

$

1,282

8,527

7,896

4,891

3,833

37,457

6,979

23,744

7,870

2,062
108,260 $

$

—

—

—

—

—

—

6,979

23,744

7,870

2,062
44,374 $

1,282

8,527

7,896

4,891

3,833

37,457

—

—

—

—
63,886 $

—

—

—

—

—

—

—

—

—

—

—
—

—

—

—

—

—

—

—

—

—

—

—
—

(a)  This category represents bonds (excluding mortgage-backed securities) issued by agencies such as the Federal Home Loan Bank, the 

Federal Home Loan Mortgage Corp and the Federal National Mortgage Association.

(b)  This category represents mortgage-backed securities issued by the agencies mentioned in (a). 

(c)  This category represents investment grade bonds issued in the U.S., primarily by domestic issuers, representing diverse industries.

(d)  This category represents investments in individual common stocks and equity funds.  These holdings are diversified, largely across the 

financial services, technology services, healthcare, electronic technology, and consumer goods industries.  

The investment policy of the pension plan is designed for growth in principal, within limits designed to safeguard against 
significant losses within the portfolio. The policy sets guidelines, which may change from time to time, regarding the types and 
percentages of investments held.  Currently, the policy includes guidelines such as holding bonds rated investment grade or better 
and prohibiting investment in Company stock.  The plan does not utilize derivatives. Management believes there are no significant 
concentrations of risk within the plan asset portfolio at December 31, 2018.  Under the current policy, the long-term investment 
target mix for the plan is 35% equity securities and 65% fixed income securities. The Company regularly reviews its policies on 
investment mix and may make changes depending on economic conditions and perceived investment risk.

91

Effective January 1, 2016, the Company changed the method used to estimate the interest cost component of net periodic 
pension cost for its defined benefit pension plan.  Prior to the change, the interest cost component was estimated by utilizing a 
single weighted average discount rate derived from the yield curve used to measure the projected benefit obligation.  Under the 
new method, the interest cost component is estimated by applying the specific annual spot rates along the yield curve used in the 
determination  of  the  projected  benefit  obligation  to  the  relevant  projected  cash  flows.   This  change  provides  a  more  precise 
measurement of the interest cost by improving the correlation between projected benefit cash flows and the corresponding spot 
yield curve rates.  The Company accounted for this change prospectively as a change in accounting estimate. The change resulted 
in a decrease of approximately $900 thousand in the interest cost component of the estimated annual net periodic pension cost for 
2016.

The assumed overall expected long-term rate of return on pension plan assets used in calculating 2018 pension plan expense 
was 5.0%. Determination of the plan’s expected rate of return is based upon historical and anticipated returns of the asset classes 
invested in by the pension plan and the allocation strategy currently in place among those classes. The rate used in plan calculations 
may be adjusted by management for current trends in the economic environment. The 10-year annualized return for the Company’s 
pension plan was 7.2%.  During 2018, the plan’s assets lost 1.7% of their value, compared to a 9.6% rate of return in 2017.  Returns 
for any plan year may be affected by changes in the stock market and interest rates.  The Company expects to incur pension expense 
of $2.2 million in 2019, compared to $1.1 million in 2018. 

 The Company utilizes mortality tables published by the Society of Actuaries to incorporate mortality assumptions into the 
measurement of the pension benefit obligation.  At December 31, 2018, the Company utilized an updated mortality projection 
scale, which decreased the pension benefit obligation on that date by approximately $300 thousand. 

The following future benefit payments are expected to be paid: 

(In thousands)
2019
2020
2021
2022
2023
2024 - 2028

$

7,163
7,353
7,510
7,473
7,509
36,468

10. Stock-Based Compensation and Directors Stock Purchase Plan* 

The Company’s stock-based compensation is provided under a stockholder-approved plan which allows for issuance of various 
types of awards, including stock options, stock appreciation rights, restricted stock and restricted stock units, performance awards 
and stock-based awards. During the past three years, stock-based compensation has been issued in the form of nonvested stock 
awards and stock appreciation rights.  At December 31, 2018, 2,515,678 shares remained available for issuance under the plan.  
The stock-based compensation expense that was charged against income was $12.8 million,  $12.1 million and $11.5 million for 
the years ended December 31, 2018, 2017 and 2016, respectively.  The total income tax benefit recognized in the income statement 
for share-based compensation arrangements was $3.2 million, $4.5 million and $4.3 million for the years ended December 31, 
2018, 2017 and 2016, respectively.   

92

Nonvested Restricted Stock Awards 

Nonvested stock is awarded to key employees by action of the Company's Compensation and Human Resources Committee 
and Board of Directors.  These awards generally vest after 4 to 7 years of continued employment, but vesting terms may vary 
according to the specifics of the individual grant agreement.  There are restrictions as to transferability, sale, pledging, or assigning, 
among others, prior to the end of the vesting period.  Dividend and voting rights are conferred upon grant of restricted stock awards.  
A summary of the status of the Company’s nonvested share awards as of December 31, 2018 and changes during the year then 
ended is presented below.

Nonvested at January 1, 2018

Granted

Vested

Forfeited

Canceled

Shares

1,317,092

268,658

(376,489)

(28,321)

—

Weighted
Average Grant
Date Fair Value
36.82

$

57.28

30.73

44.12

—

Nonvested at December 31, 2018

1,180,940

$

43.24

The total fair value (at vest date) of shares vested during 2018, 2017 and 2016 was $21.5 million, $23.8 million and $10.9 

million, respectively. 

Stock Appreciation Rights 

 Stock appreciation rights (SARs) are granted with exercise prices equal to the market price of the Company’s stock at the date 
of grant.  SARs vest ratably over four years of continuous service and have 10-year contractual terms.  All SARs must be settled 
in stock under provisions of the plan.  A summary of SAR activity during 2018 is presented below.

(Dollars in thousands, except per share data)

Shares

Weighted
Average
Exercise
Price

Weighted
Average
Remaining
Contractual
Term

Aggregate
Intrinsic
Value

Outstanding at January 1, 2018

Granted

Forfeited

Expired

Exercised

Outstanding at December 31, 2018

Exercisable at December 31, 2018

1,237,804 $

177,001

(17,529)

(607)

(330,231)

1,066,438 $

561,527 $

35.36

55.63

45.82

43.14

29.96

40.22

34.57

6.7 years $

17,218

5.6 years $

12,239

In determining compensation cost, the Black-Scholes option-pricing model is used to estimate the fair value of SARs on date 
of grant.  The Black-Scholes model is a closed-end model that uses various assumptions as shown in the following table.  Expected 
volatility is based on historical volatility of the Company’s stock.  The Company uses historical exercise behavior and other factors 
to estimate the expected term of the SARs, which represents the period of time that the SARs granted are expected to be outstanding.  
The risk-free rate for the expected term is based on the U.S. Treasury zero coupon spot rates in effect at the time of grant.   The 
per share average fair value and the model assumptions for SARs granted during the past three years are shown in the table below.

Weighted per share average fair value at grant date

Assumptions:

Dividend yield

Volatility

Risk-free interest rate

Expected term

2018

$11.84

2017

$11.37

2016

$6.47

1.6%

20.6%

2.7%

1.6%

21.1%

2.4%

2.2%

21.2%

1.8%

6.6 years

7.0 years

7.2 years

93

  
Additional information about stock options and SARs exercised is presented below.  

(In thousands)

Intrinsic value of options and SARs exercised

Tax benefit realized from options and SARs exercised

2018

2017

2016

$

$

9,632 $

1,928 $

9,310

2,698

$

$

8,854

1,781

As of December 31, 2018, there was $27.3 million of unrecognized compensation cost related to unvested SARs and stock 

awards.  This cost is expected to be recognized over a weighted average period of approximately 3.2 years.

Directors Stock Purchase Plan

The Company has a directors stock purchase plan whereby outside directors of the Company and its subsidiaries may elect to 
use their directors’ fees to purchase Company stock at market value each month end. Remaining shares available for issuance 
under this plan were 53,160 at December 31, 2018. In 2018, 31,235 shares were purchased at an average price of $57.69, and in 
2017, 16,666 shares were purchased at an average price of $51.95.

* All share and per share amounts in this note have been restated for the 5% common stock dividend distributed in 2018.

11. Accumulated Other Comprehensive Income (Loss)

 The table below shows the activity and accumulated balances for components of other comprehensive income (loss).  The 
largest component is the unrealized holding gains and losses on available for sale debt securities.  Unrealized gains and losses on 
debt securities for which an other-than-temporary impairment (OTTI) has been recorded in current earnings are shown separately 
below.  Another component is amortization from other comprehensive income of losses associated with pension benefits, which 
occurs as the amortization is included in current net periodic benefit cost.  The remaining component is gains and losses in fair 
value on certain interest rate floors that have been designated as cash flow hedging instruments. 

(In thousands)

Balance January 1, 2018

Unrealized Gains (Losses)
on Securities (1)

OTTI

Other

Pension
Loss

Unrealized
Gains (Losses)
on Cash Flow
Hedge
Derivatives (2)

Total
Accumulated
Other
Comprehensive
Income (Loss)

$

3,411

$

30,326

$ (19,629) $

— $

14,108

ASU 2018-02 Reclassification of tax rate change

715

6,359

(4,142)

ASU 2016-01 Reclassification of unrealized gain on equity
securities

Other comprehensive income (loss) before reclassifications

Amounts reclassified from accumulated other comprehensive
income

Current period other comprehensive income (loss), before tax

Income tax (expense) benefit

Current period other comprehensive income (loss), net of tax

Transfer of unrealized gain on securities for which impairment was
not previously recognized

Balance December 31, 2018

Balance January 1, 2017

$

$

Other comprehensive income (loss) before reclassifications

Amounts reclassified from accumulated other comprehensive
income

Current period other comprehensive income (loss), before tax

Income tax (expense) benefit

Current period other comprehensive income (loss), net of tax

Transfer of unrealized gain on securities for which impairment was
not previously recognized

—

—

—

(438)

(33,320)

(73,725)

—

(1,110)

8,381

68

(447)

1,996

(370)

(74,172)

93

18,541

(277)

(55,631)

886

(222)

664

760

9,141

(2,286)

6,855

2,932

(33,320)

(66,892)

2,377

(64,515)

16,126

(48,389)

12

(12)

—

—

—

3,861

$ (52,278) $ (23,107) $

6,855

$

(64,669)

2,975

$

27,328

$ (19,328) $

— $

279

385

664

(252)

412

36,307

(2,527)

(31,433)

2,042

4,874

(1,852)

3,022

(485)

184

(301)

24

(24)

—

—

—

—

—

—

—

10,975

34,059

(29,006)

5,053

(1,920)

3,133

—

Balance December 31, 2017

$

3,411

$

30,326

$ (19,629) $

— $

14,108

(1) The pre-tax amounts reclassified from accumulated other comprehensive income to current earnings are included in "investment securities gains (losses), net" in the 
consolidated statements of income.  
(2) The pre-tax amounts reclassified from accumulated other comprehensive income to current earnings are included in "interest and fees on loans" in the consolidated 
statements of income. 

94

The requirement to revalue deferred tax assets and liabilities in the period of enactment stranded the effects of the tax rate 
change, mandated by the Tax Cuts and Jobs Act, in accumulated other comprehensive income.  In response, the FASB issued ASU 
2018-02, "Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income", which the Company adopted 
on January 1, 2018.  This ASU allowed the reclassification of the stranded tax effects from accumulated other comprehensive 
income (loss) (as shown in the table above) to retained earnings.

As mentioned in Note 1, new accounting guidance for investment securities, which was effective January 1, 2018, required 
the  reclassification  of  unrealized  gains  on  equity  securities  from  accumulated other  comprehensive income  (loss)  to  retained 
earnings (also shown above).

12. Segments

The Company segregates financial information for use in assessing its performance and allocating resources among three
operating segments:  Consumer, Commercial, and Wealth.  The Consumer segment includes the consumer portion of the retail 
branch network (loans, deposits and other personal banking services), indirect and other consumer financing, and consumer debit 
and  credit  card  loan  and  fee  businesses.    Residential  mortgage origination,  sales  and  servicing  functions  are  included  in  this 
consumer segment, but residential mortgage loans retained by the Company are not considered part of this segment. The Commercial 
segment provides corporate lending (including the Small Business Banking product line within the branch network), leasing, 
international services, and business, government deposit, and related commercial cash management services, as well as merchant 
and commercial bank card products. The Commercial segment also includes the Capital Markets Group, which sells fixed income 
securities and provides investment safekeeping and bond accounting services.  The Wealth segment provides traditional trust and 
estate planning, advisory and discretionary investment management, and brokerage services.  This segment also provides various 
loan and deposit related services to its private banking customers. 

The Company’s business line reporting system derives segment information from the internal profitability reporting system 
used by management to monitor and manage the financial performance of the Company.  This information is based on internal 
management accounting procedures and methods, which have been developed to reflect the underlying economics of the businesses.  
These methodologies are applied in connection with funds transfer pricing and assignment of overhead costs among segments.  
Funds transfer pricing was used in the determination of net interest income by assigning a standard cost (credit) for funds used 
for  (provided by) assets and liabilities based on their maturity, prepayment and/or repricing characteristics.  Income and expense 
that directly relate to segment operations are recorded in the segment when incurred. Expenses that indirectly support the segments 
are allocated based on the most appropriate method available.

The Company uses a funds transfer pricing method to value funds used (e.g., loans, fixed assets, and cash) and funds provided 
(e.g., deposits, borrowings, and equity) by the business segments and their components. This process assigns a specific value to 
each new source or use of funds with a maturity, based on current swap rates, thus determining an interest spread at the time of 
the transaction. Non-maturity assets and liabilities are valued using weighted average pools.  The funds transfer pricing process 
attempts to remove interest rate risk from valuation, allowing management to compare profitability under various rate environments.  

95

The following tables present selected financial information by segment and reconciliations of combined segment totals to 
consolidated totals. There were no material intersegment revenues between the three segments.  Management periodically makes 
changes to methods of assigning costs and income to its business segments to better reflect operating results.  If appropriate, these 
changes are reflected in prior year information presented below.

Segment Income Statement Data

(In thousands)
Year ended December 31, 2018:
Net interest income
Provision for loan losses
Non-interest income
Investment securities losses, net
Non-interest expense
Income before income taxes
Year ended December 31, 2017:
Net interest income
Provision for loan losses
Non-interest income
Investment securities gains, net
Non-interest expense
Income before income taxes
Year ended December 31, 2016:
Net interest income
Provision for loan losses
Non-interest income
Investment securities losses, net
Non-interest expense
Income before income taxes

Consumer

Commercial

Wealth

Segment Totals

Other/
Elimination

Consolidated
Totals

$

$

$

$

$

296,228 $
(41,280)
126,253
—
(287,473)

93,728 $

279,031 $
(41,829)
121,362
—
(275,734)

82,830 $

268,654 $
(36,042)
116,185
—
(266,258)

$

82,539 $

345,221 $
(1,134)
202,527
—
(297,847)
248,767 $

329,087 $
205
184,577
—
(281,845)
232,024 $

311,704 $
4,378
187,350
—
(272,398)
231,034 $

46,946 $
32
173,026
—
(123,576)

96,428 $

47,264 $
(41)
158,175
—
(120,461)

84,937 $

44,113 $
(122)
144,661
—
(113,888)

74,764 $

688,395 $
(42,382)
501,806
—
(708,896)
438,923 $

655,382 $
(41,665)
464,114
—
(678,040)
399,791 $

624,471 $
(31,786)
448,196
—
(652,544)
388,337 $

135,430 $
(312)
(465)
(488)
(28,925)
105,240 $

78,297 $
(3,579)
(2,851)
25,051
(66,303)
30,615 $

55,578 $
(4,532)
(1,640)
(53)
(36,685)
12,668 $

823,825
(42,694)
501,341
(488)
(737,821)
544,163

733,679
(45,244)
461,263
25,051
(744,343)
430,406

680,049
(36,318)
446,556
(53)
(689,229)
401,005

The segment activity, as shown above, includes both direct and allocated items. Amounts in the “Other/Elimination” column 
include activity not related to the segments, such as that relating to administrative functions, the investment securities portfolio, 
and the effect of certain expense allocations to the segments.  The provision for loan losses in this category contains the difference 
between net loan charge-offs assigned directly to the segments and the recorded provision for loan loss expense.  Included in this 
category’s net interest income are earnings of the investment portfolio, which are not allocated to a segment.  

Segment Balance Sheet Data

(In thousands)
Average balances for 2018:
Assets
Loans, including held for sale
Goodwill and other intangible assets
Deposits
Average balances for 2017:
Assets
Loans, including held for sale
Goodwill and other intangible assets
Deposits

$

$

Consumer

Commercial

Wealth

Segment Totals

Other/
Elimination

Consolidated
Totals

2,541,627 $
2,401,657
78,062
10,210,506

9,115,738 $
8,939,696
68,300
8,029,248

1,243,806 $
1,233,780
746
1,871,596

12,901,171 $
12,575,133
147,108
20,111,350

11,765,064 $
1,370,439
—
19,902

24,666,235
13,945,572
147,108
20,131,252

2,610,045 $
2,471,578
76,734
10,190,613

8,830,584 $
8,635,035
68,538
8,301,004

1,218,598 $
1,209,792
746
2,090,582

12,659,227 $
12,316,405
146,018
20,582,199

12,372,381 $
1,312,746
—
12,587

25,031,608
13,629,151
146,018
20,594,786

The above segment balances include only those items directly associated with the segment. The “Other/Elimination” column 
includes unallocated bank balances not associated with a segment (such as investment securities and federal funds sold), balances 
relating to certain other administrative and corporate functions, and eliminations between segment and non-segment balances. 
This column also includes the resulting effect of allocating such items as float, deposit reserve and capital for the purpose of 
computing the cost or credit for funds used/provided.

96

The Company’s reportable segments are strategic lines of business that offer different products and services. They are managed 
separately  because  each  line  services  a  specific  customer  need,  requiring  different  performance  measurement  analyses  and 
marketing strategies.  The performance measurement of the segments is based on the management structure of the Company and 
is not necessarily comparable with similar information for any other financial institution.  The information is also not necessarily 
indicative of the segments’ financial condition and results of operations if they were independent entities.

13. Common and Preferred Stock*

On December 17, 2018, the Company distributed a 5% stock dividend on its $5 par common stock for the 25th consecutive 

year.  All per common share data in this report has been restated to reflect the stock dividend.

The  Company  applies  the  two-class  method  of  computing  income  per  share,  as  nonvested  share-based  awards  that  pay 
nonforfeitable common stock dividends are considered securities which participate in undistributed earnings with common stock.  
The two-class method requires the calculation of separate income per share amounts for the nonvested share-based awards and 
for common stock.  Income per share attributable to common stock is shown in the following table.  Nonvested share-based awards 
are further discussed in Note 10 on Stock-Based Compensation.

Basic income per share is based on the weighted average number of common shares outstanding during the year. Diluted 
income per share gives effect to all dilutive potential common shares that were outstanding during the year.  Presented below is 
a summary of the components used to calculate basic and diluted income per common share, which have been restated for all 
stock dividends. 

(In thousands, except per share data)

Basic income per common share:

Net income attributable to Commerce Bancshares, Inc.
Less preferred stock dividends
Net income available to common shareholders
Less income allocated to nonvested restricted stock
Net income allocated to common stock

Weighted average common shares outstanding

Basic income per common share
Diluted income per common share:

Net income available to common shareholders
Less income allocated to nonvested restricted stock
Net income allocated to common stock
Weighted average common shares outstanding

Net effect of the assumed exercise of stock-based awards -- based on the treasury
stock method using the average market price for the respective periods

Weighted average diluted common shares outstanding
Diluted income per common share

2018

2017

2016

$

$

$

$

$

$

433,542 $
9,000
424,542
4,558
419,984 $
110,812

3.79 $

424,542 $
4,547
419,995 $
110,812

319,383 $
9,000
310,383
3,848
306,535 $
110,833

2.77 $

310,383 $
3,838
306,545 $
110,833

343
111,155

391
111,224

3.78 $

2.76 $

275,391
9,000
266,391
3,698
262,693
110,505
2.38

266,391
3,692
262,699
110,505

295
110,800
2.37

 Unexercised stock appreciation rights of 223 thousand, 159 thousand and 88 thousand were excluded from the computation 
of diluted income per share for the years ended December 31, 2018, 2017 and 2016, respectively, because their inclusion would 
have been anti-dilutive.  

The Company has 6,000,000 depositary shares outstanding, representing 6,000 shares of 6.00% Series B Non-Cumulative 
Perpetual Preferred Stock, par value $1.00 per share, having an aggregate liquidation preference of $150.0 million (“Series B 
Preferred Stock”).  Each depositary share has a liquidation preference of $25 per share. Dividends on the Series B Preferred Stock, 
if declared, accrue and are payable quarterly, in arrears, at a rate of 6.00%. The Series B Preferred Stock qualifies as Tier 1 capital 
for the purposes of the regulatory capital calculations.  In the event that the Company does not declare and pay dividends on the 
Series B Preferred Stock for the most recent dividend period, the ability of the Company to declare or pay dividends on, purchase, 
redeem or otherwise acquire shares of its common stock or any securities of the Company that rank junior to the Series B Preferred 
Stock is subject to certain restrictions under the terms of the Series B Preferred Stock. 

The Company maintains a treasury stock buyback program authorized by its Board of Directors.  The most recent authorization 
in October 2015 approved future purchases of 5,000,000 shares of the Company's common stock. At December 31, 2018, 2,249,563
shares of common stock remained available for purchase under the current authorization.

97

The table below shows activity in the outstanding shares of the Company’s common stock during the past three years. Shares 

in the table below are presented on an historical basis and have not been restated for the annual 5% stock dividends.

(In thousands)
Shares outstanding at January 1
Issuance of stock:

Awards and sales under employee and director plans
5% stock dividend

Other purchases of treasury stock
Other
Shares outstanding at December 31

Years Ended December 31

2018

2017

2016

106,615

101,461

97,226

416
5,305
(1,194)
(13)
111,129

403
5,078
(315)
(12)
106,615

397
4,831
(959)
(34)
101,461

* Except as noted in the above table, all share and per share amounts in this note have been restated for the 5% common stock dividend distributed in 2018.

98

14. Regulatory Capital Requirements 

The Company is subject to various regulatory capital requirements administered by the federal banking agencies. Failure to 
meet minimum capital requirements can initiate certain mandatory and additional discretionary actions by regulators that could 
have a direct material effect on the Company’s financial statements. The regulations require the Company to meet specific capital 
adequacy guidelines that involve quantitative measures of the Company’s assets, liabilities and certain off-balance sheet items as 
calculated under regulatory accounting practices. The Company’s capital classification is also subject to qualitative judgments by 
the regulators about components, risk weightings and other factors.

The following tables show the capital amounts and ratios for the Company (on a consolidated basis) and the Bank, together 

with the minimum capital adequacy and well-capitalized capital requirements, at the last two year ends.  

(Dollars in thousands)

December 31, 2018

Total Capital (to risk-weighted assets):

Actual

Minimum Capital
Adequacy Requirement

Well-Capitalized Capital
Requirement

Amount

Ratio

Amount

Ratio

Amount

Ratio

Commerce Bancshares, Inc. (consolidated)

$ 3,022,023

15.82% $ 1,528,317

8.00%

N.A.

N.A.

Commerce Bank

2,655,591

13.98

1,519,169

8.00

$ 1,898,962

10.00%

Tier I Capital (to risk-weighted assets):

Commerce Bancshares, Inc. (consolidated)

$ 2,861,016

14.98% $ 1,146,238

6.00%

N.A.

Commerce Bank

2,494,584

13.14

1,139,377

6.00

$ 1,519,169

Tier I Common Capital (to risk-weighted assets):

Commerce Bancshares, Inc. (consolidated)

$ 2,716,232

14.22% $ 859,678

4.50%

N.A.

Commerce Bank

2,494,584

13.14

854,533

4.50

$ 1,234,325

Tier I Capital (to adjusted quarterly average assets):

(Leverage Ratio)

Commerce Bancshares, Inc. (consolidated)

$ 2,861,016

11.52% $ 993,564

4.00%

N.A.

Commerce Bank

December 31, 2017

Total Capital (to risk-weighted assets):

2,494,584

10.07

991,185

4.00

$ 1,238,981

N.A.

8.00%

N.A.

6.50%

N.A.

5.00%

Commerce Bancshares, Inc. (consolidated)

$ 2,747,863

14.35% $ 1,531,996

8.00%

N.A.

N.A.

Commerce Bank

2,428,789

12.76

1,522,361

8.00

$ 1,902,951

10.00%

Tier I Capital (to risk-weighted assets):

Commerce Bancshares, Inc. (consolidated)

$ 2,567,264

13.41% $ 1,148,997

6.00%

N.A.

Commerce Bank

2,268,131

11.92

1,141,771

6.00

$ 1,522,361

Tier I Common Capital (to risk-weighted assets):

Commerce Bancshares, Inc. (consolidated)

$ 2,422,480

12.65% $ 861,748

4.50%

N.A.

Commerce Bank

2,268,131

11.92

856,328

4.50

$ 1,236,918

Tier I Capital (to adjusted quarterly average assets):

(Leverage Ratio)

Commerce Bancshares, Inc. (consolidated)

$ 2,567,264

10.39% $ 988,653

4.00%

N.A.

Commerce Bank

2,268,131

9.20

986,240

4.00

$ 1,232,800

N.A.

8.00%

N.A.

6.50%

N.A.

5.00%

The minimum required ratios for well-capitalized banks (under prompt corrective action provisions) are 6.5% for Tier I common 

capital, 8.0% for Tier I capital, 10.0% for Total capital and 5.0% for the leverage ratio. 

At December 31, 2018 and 2017, the Company met all capital requirements to which it is subject, and the Bank’s capital 

position exceeded the regulatory definition of well-capitalized.

99

15. Revenue from Contracts with Customers

The Company adopted ASU 2014-09, "Revenue from Contracts with Customers," and its related amendments on January 1, 
2018.  The core principle of the new guidance is that an entity should recognize revenue to reflect the transfer of promised goods 
or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for 
those goods or services.  For the year ended December 31, 2018, approximately 62% of the Company’s total revenue was comprised 
of net interest income, which is not within the scope of this guidance.  Of the remaining revenue, those items that were subject to 
this guidance mainly included fees for bank card, trust, deposit account services and consumer brokerage services.  

The Company has concluded that the new guidance did not require any significant change to its revenue recognition processes. 
However, application of the new guidance resulted in a reclassification of certain bank card related network and rewards costs, 
previously classified as non-interest expense, to a reduction to non-interest income in the Company’s consolidated statements of 
income.  The reclassification had no effect on prior period net income or net income per share.  The Company adopted ASU 
2014-09 on a full retrospective basis, in which each prior reporting period has been presented in accordance with the new guidance.

The table below shows the effect of this reclassification on bank card fee income and non-interest expense for the years ended 

December 31, 2017 and 2016.

(In thousands)

Non-interest income:

Bank card transaction fees

 Total non-interest income

Non-interest expense:

Data processing and software

Other

 Total non-interest expense

For the year ended December 31, 2017
Adoption of
ASU 2014-09 As Adjusted

As Previously
Reported

For the Year Ended December 31, 2016

As Previously
Reported

Adoption of
ASU 2014-09

As Adjusted

$

$

180,441 $

(25,341) $

155,100

$

181,879 $

(27,836) $

154,043

486,604

(25,341)

461,263

474,392

(27,836)

446,556

92,246 $

(11,248) $

77,459

769,684

(14,093)

(25,341)

80,998

63,366

744,343

$

92,722 $

(13,133) $

74,202

717,065

(14,703)

(27,836)

79,589

59,499

689,229

The following table disaggregates non-interest income subject to ASU 2014-09 by major product line.

(In thousands)

Bank card transaction fees

Trust fees

Deposit account charges and other fees

Consumer brokerage services

Other non-interest income
Total non-interest income from contracts with
customers
Other non-interest income (a)
Total non-interest income

For the Year Ended December 31

2018

2017

2016

$

171,576 $

155,100 $

147,964

94,517

15,807

37,440

467,304

34,037

135,159

90,060

14,630

30,128

425,077

36,186

$

501,341 $

461,263 $

154,043

121,795

86,394

13,784

31,326

407,342

39,214

446,556

(a) This revenue is not within the scope of ASU 2014-09, and includes fees relating to capital market activities, loan fees and sales, 

derivative instruments, standby letters of credit and various other transactions.

The following table presents the opening and closing receivable balances for the years ended December 31, 2018 and 2017 

for the Company’s significant revenue categories subject to ASU 2014-09.

(In thousands)

Bank card transaction fees

Trust fees

Deposit account charges and other fees

Consumer brokerage services

December 31,
2018

December 31,
2017

December 31,
2016

$

13,035 $

13,315 $

14,686

2,721

6,107

559

2,802

5,597

380

2,681

5,735

309

For these revenue categories, none of the transaction price has been allocated to performance obligations that are unsatisfied 

as of the end of a reporting period.  A description of these revenue categories follows.

100

Bank Card Transaction Fees

The following table presents the components of bank card fee income.

(In thousands)

Debit card:

Fee income

Expense for network charges

Net debit card fees

Credit card:

Fee income

Expense for network charges and rewards

Net credit card fees

Corporate card:

Fee income

Expense for network charges and rewards

Net corporate card fees

Merchant:

Fee income

Fees to cardholder banks

Expense for network charges

Net merchant fees

For the Years Ended December 31

2018

2017

2016

$

41,522 $

40,134 $

(1,784)

39,738

26,799

(13,834)

12,965

199,651

(100,011)

99,640

30,241

(7,831)

(3,177)

19,233

(4,498)

35,636

25,275

(10,699)

14,576

179,642

(94,823)

84,819

31,863

(8,228)

(3,566)

20,069

39,430

(5,989)

33,441

24,650

(9,816)

14,834

166,576

(83,851)

82,725

37,407

(9,585)

(4,779)

23,043

154,043

Total bank card transaction fees

$

171,576 $

155,100 $

The majority of debit and credit card fees are reported in the Consumer segment, while corporate card and merchant fees are 

reported in the Commercial segment.

Debit and Credit Card Fees

The Company issues debit and credit cards to its retail and commercial banking customers who use the cards to purchase goods 
and services from merchants through an electronic payment system. As a card issuer, the Company earns fees, including interchange 
income, for processing the cardholder’s purchase transaction with a merchant through a settlement network. Purchases are charged 
directly to a customer’s checking account (in the case of a debit card), or are posted to a customer’s credit card account.  The fees 
earned are established by the settlement network and are dependent on the type of transaction processed but are typically based 
on a per unit charge. Interchange income, the largest component of debit and credit card fees, is settled daily through the networks.  
The services provided to the cardholders include issuing and maintaining cards, settling purchases with merchants, and maintaining 
memberships in various card networks to facilitate processing.  These services are considered one performance obligation, as one 
of the services would not be performed without the others. The performance obligation is satisfied as services are rendered for 
each purchase transaction, and income is immediately recognized.

In order to participate in the settlement network process, the Company must pay various transaction-related costs, established 
by the networks, including membership fees and a per unit charge for each transaction.  These expenses are recorded net of the 
card fees earned.

Consumer credit card products offer cardholders rewards that can be later redeemed for cash or goods or services to encourage 
card usage.  Reward programs must meet network requirements based on the type of card issued.  The expense associated with 
the rewards granted are recorded net of the credit card fees earned.

Commercial  card  products  offer  cash  rewards  to  corporate  cardholders  to  encourage  card  usage  in  facilitating  corporate 
payments.  The Company pays cash rewards based on contractually agreed upon amounts, normally as a percent of each sales 
transaction.  The expense associated with the cash rewards program is recorded net of the corporate card fees earned.

101

Merchant Fees

The Company offers merchant processing services to its business customers to enable them to accept credit and debit card 
payments.    Merchant  processing  activities  include  gathering  merchant  sales  information,  authorizing  sales  transactions  and 
collecting the funds from card issuers using the networks. The merchant is charged a merchant discount fee for the services based 
on agreed upon pricing between the merchant and the Company.   Merchant fees are recorded net of outgoing interchange costs 
paid to the card issuing banks and net of other network costs as show in the table above.

Merchant services provided are considered one performance obligation, as one of the services would not be performed without 
the  others.    The  performance  obligation  is  satisfied  as  services  are  rendered  for  each  settlement  transaction  and  income  is 
immediately recognized.  Income earned from merchant fees settles with the customer according to terms negotiated in individual 
customer contracts.  The majority of customers settle with the Company at least monthly.  

Trust Fees

The following table shows the components of revenue within trust fees.

(In thousands)

Private client

Institutional

Other

Total trust fees

For the Years Ended December 31

2018

2017

2016

$

$

111,533 $

100,358 $

29,241

7,190

27,477

7,324

90,992

24,565

6,238

147,964 $

135,159 $

121,795

This revenue is reported in the Wealth segment.

The Company provides trust and asset management services to both private client and institutional trust customers including 
asset custody, investment advice, and reporting and administrative services.  Other specialized services such as tax preparation, 
financial planning, representation and other related services are provided as needed.  Trust fees are generally earned monthly and 
billed based on a rate multiplied by the fair value of the customer trust assets.  The majority of customer trust accounts are billed 
monthly.   However, some accounts are billed quarterly, and a small number of accounts are billed semi-annually or annually, in 
accordance with agreements in place with the customer.  The Company accrues trust fees monthly based on an estimate of fees 
due and either directly charges the customer’s account the following month or invoices the customer for fees due according to the 
billing schedule.

The Company maintains written product pricing information which is used to bill each trust customer based on the services 
provided.  Providing trust services is considered to be a single performance obligation that is satisfied on a monthly basis, involving 
the monthly custody of customer assets, statement rendering, periodic investment advice where applicable, and other specialized 
services as needed.  As such, performance obligations are considered to be satisfied at the conclusion of each month while trust 
fee income is also recorded monthly.  

Deposit Account Charges and Other Fees

The following table shows the components of revenue within deposit account charges and other fees.

(In thousands)

Corporate cash management fees

Overdraft and return item fees
Other service charges on deposit
accounts
Total deposit account charges and
other fees

$

$

For the Years Ended December 31

2018

2017

2016

38,468 $

31,468

36,044 $

30,576

24,581

23,440

94,517 $

90,060 $

36,131

29,350

20,913

86,394

Approximately half of this revenue is reported in the Consumer segment, while the remainder is reported in the Commercial 

segment.  

The Company provides corporate cash management services to its business and non-profit customers to meet their various 
transaction processing needs.  Such services include deposit and check processing, lockbox, remote deposit, reconciliation, on-
line banking and other similar transaction processing services.  The Company maintains unit prices for each type of service, and 

102

the customer is billed based on transaction volumes processed monthly.  The customer is usually billed either monthly or quarterly, 
however, some customers may be billed semi-annually or annually.   The customer may pay for the cash management services 
provided either by paying in cash or using the value of deposit balances (formula provided to the customer) held at the Company.  
The Company’s performance obligation for corporate cash management services is the processing of items over a monthly term, 
and the obligations are satisfied at the conclusion of each month.

Overdraft fees are charged to customers when daily checks and other withdrawals to customers’ accounts exceed balances on 
hand.  Fees are based on a unit price multiplied by the number of items processed whose total amounts exceed the available account 
balance.  The daily overdraft charge is calculated and the fee is posted to the customer’s account each day.  The Company’s 
performance obligations for overdraft transactions is based on the daily transaction processed and the obligation is satisfied as 
each day’s transaction processing is concluded.

Other deposit fees include numerous smaller fees such as monthly statement fees, foreign ATM processing fees, identification 
restoration  fees,  and  stop  payment  fees.    Such  fees  are  mostly  billed  to  customers  directly  on  their  monthly  deposit  account 
statements, or in the case of foreign ATM processing fees, the fee is charged to the customer on the day that transactions are 
processed.  Performance obligations for all of these various services are satisfied at the time that the service is rendered.

Consumer Brokerage Services

The following shows the components of revenue within consumer brokerage services.

(In thousands)

Commission income

Managed account services

Total consumer brokerage services

For the Years Ended December 31

2018

2017

2016

$

$

8,956 $

6,851

15,807 $

8,400 $

6,230

14,630 $

8,170

5,614

13,784

Nearly all of this revenue is reported in the Company's Wealth segment. 

Consumer brokerage services revenue is comprised of commissions received upon the execution of purchases and sales of 
mutual fund shares and equity securities, in addition to sales of annuities and certain limited insurance products in an agency 
capacity.  Also, fees are earned on professionally managed advisory programs through arrangements with sub-advisors. Payment 
from the customer is due upon settlement date for purchases and sales of securities, at the purchase date for annuities and insurance 
products, and upon inception of the service period for advisory programs. 

Most of the contracts (except advisory contracts) encompass two types of performance obligations.  The first is an obligation 
to provide account maintenance, record keeping and custodial services throughout the contract term.  The second is the obligation 
to provide trade execution services for the customers' purchases and sales of products mentioned above.  The first obligation is 
satisfied over time as the service period elapses, while the second type of obligation is satisfied upon the execution of each purchase/
sale transaction.  Contracts for advisory services contain a single performance obligation comprised of providing the management 
services and related reporting/administrative services over the contract term.

The transaction price of the contracts (except advisory contracts) is a commission charged at the time of trade execution.  The 
commission varies across different security types, insurance products and mutual funds.  It is generally determined by standardized 
price lists published by the Company and its mutual fund and insurance vendors.  Because the transaction price relates specifically 
to the trade execution, it has been allocated to that performance obligation and is recorded at the time of execution.  The fee for 
advisory services is charged to the customer in advance of the quarterly service period, based on the account balance at the beginning 
of the period.  Revenue is recognized ratably over the service period.

Other Non-Interest Income from Contracts with Customers

Other non-interest income consists mainly of various customer deposit related fees such as ATM fees and gains on sales of tax 
credits, foreclosed assets, and bank premises and equipment.  Performance obligations for these services consist mainly of the 
execution of transactions for sales of various properties or providing specific deposit related transactions.  Fees from these revenue 
sources are recognized when the performance obligation is completed, at which time cash is received by the Company.

103

 
16. Fair Value Measurements 

The Company uses fair value measurements to record fair value adjustments to certain financial and nonfinancial assets and 
liabilities and to determine fair value disclosures.  Various financial instruments such as equity securities, available for sale debt 
securities, trading securities, certain investments relating to private equity activities, and derivatives are recorded at fair value on 
a recurring basis.  Additionally, from time to time, the Company may be required to record at fair value other assets and liabilities 
on a nonrecurring basis, such as loans held for sale, mortgage servicing rights and certain other investment securities.  These 
nonrecurring fair value adjustments typically involve lower of cost or fair value accounting, or write-downs of individual assets.

Fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between 
market participants at the measurement date. Depending on the nature of the asset or liability, the Company uses various valuation 
techniques and assumptions when estimating fair value.  For accounting disclosure purposes, a three-level valuation hierarchy of 
fair value measurements has been established.  The valuation hierarchy is based upon the transparency of inputs to the valuation 
of an asset or liability as of the measurement date.  The three levels are defined as follows:

•  Level 1 – inputs to the valuation methodology are quoted prices for identical assets or liabilities in active markets. 

•  Level 2 – inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, 
quoted prices for identical or similar assets and liabilities in markets that are not active, and inputs that are observable for 
the assets or liabilities, either directly or indirectly (such as interest rates, yield curves, and prepayment speeds). 

•  Level 3 – inputs to the valuation methodology are unobservable and significant to the fair value. These may be internally 

developed, using the Company’s best information and assumptions that a market participant would consider.

When determining the fair value measurements for assets and liabilities required or permitted to be recorded or disclosed at 
fair value, the Company considers the principal or most advantageous market in which it would transact and considers assumptions 
that market participants would use when pricing the asset or liability. When possible, the Company looks to active and observable 
markets to price identical assets or liabilities. When identical assets and liabilities are not traded in active markets, the Company 
looks to observable market data for similar assets and liabilities. Nevertheless, certain assets and liabilities are not actively traded 
in observable markets, and the Company must use alternative valuation techniques to derive an estimated fair value measurement. 

104

 Instruments Measured at Fair Value on a Recurring Basis

The table below presents the carrying values of assets and liabilities measured at fair value on a recurring basis at December 

31, 2018 and 2017.  There were no transfers among levels during these years.

(In thousands)
December 31, 2018
Assets:

Residential mortgage loans held for sale
Available for sale debt securities:

U.S. government and federal agency obligations
Government-sponsored enterprise obligations
State and municipal obligations
Agency mortgage-backed securities
Non-agency mortgage-backed securities
Asset-backed securities
Other debt securities
Trading debt securities
Equity securities
Private equity investments
Derivatives *
Assets held in trust for deferred compensation plan
Total assets

Liabilities:

Derivatives *
Liabilities held in trust for deferred compensation plan
Total liabilities
December 31, 2017
Assets:

Residential mortgage loans held for sale
Available for sale debt securities:

U.S. government and federal agency obligations
Government-sponsored enterprise obligations
State and municipal obligations
Agency mortgage-backed securities
Non-agency mortgage-backed securities
Asset-backed securities
Other debt securities
Trading debt securities
Equity securities
Private equity investments
Derivatives *
Assets held in trust for deferred compensation plan
Total assets

Liabilities:

Derivatives *
Liabilities held in trust for deferred compensation plan
Total liabilities

*   The fair value of each class of derivative is shown in Note 18.
.

Fair Value Measurements Using

Quoted Prices in 
Active Markets 
for Identical 
Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant 
Unobservable 
Inputs
 (Level 3)

Total Fair Value

$

13,529 $

— $

13,529 $

—

907,652
195,778
1,328,039
3,214,985
1,047,716
1,511,614
332,257
27,059
2,585
85,659
41,210
12,968
8,721,051

907,652
—
—
—
—
—
—
—
2,585
—
—
12,968
923,205

—
195,778
1,313,881
3,214,985
1,047,716
1,511,614
332,257
27,059
—
—
40,627
—
7,697,446

13,421
12,968
26,389 $

—
12,968
12,968 $

13,328
—
13,328 $

15,327 $

— $

15,327 $

917,147
406,363
1,611,366
3,040,913
905,793
1,492,800
351,060
18,269
48,838
55,752
8,349
12,843
8,884,820

917,147
—
—
—
—
—
—
—
19,864
—
—
12,843
949,854

—
406,363
1,594,350
3,040,913
905,793
1,492,800
351,060
18,269
28,974
—
7,723
—
7,861,572

8,074
12,843
20,917 $

—
12,843
12,843 $

7,951
—
7,951 $

—
—
14,158
—
—
—
—
—
—
85,659
583
—
100,400

93
—
93

—

—
—
17,016
—
—
—
—
—
—
55,752
626
—
73,394

123
—
123

$

$

$

105

Valuation methods for instruments measured at fair value on a recurring basis

Following is a description of the Company’s valuation methodologies used for instruments measured at fair value on a recurring 

basis:

Residential mortgage loans held for sale

The Company originates fixed rate, first lien residential mortgage loans that are intended for sale in the secondary market.  Fair 
value is based on quoted secondary market prices for loans with similar characteristics, which are adjusted to include the embedded 
servicing value in the loans.  This adjustment represents an unobservable input to the valuation but is not considered significant 
given the relative insensitivity of the valuation to changes in this input.  Accordingly, these loan measurements are classified as 
Level 2.

Available for sale debt securities

For available for sale securities, changes in fair value, including that portion of other-than-temporary impairment unrelated to 
credit loss, are recorded in other comprehensive income. As mentioned in Note 3 on Investment Securities, the Company records 
the credit-related portion of other-than-temporary impairment in current earnings. This portfolio comprises the majority of the 
assets which the Company records at fair value. Most of the portfolio, which includes government-sponsored enterprise, mortgage-
backed and asset-backed securities, are priced utilizing industry-standard models that consider various assumptions, including 
time value, yield curves, volatility factors, prepayment speeds, default rates, loss severity, current market and contractual prices 
for the underlying financial instruments, as well as other relevant economic measures.  Substantially all of these assumptions are 
observable in the marketplace, can be derived from observable data, or are supported by observable levels at which transactions 
are executed in the marketplace.  These measurements are classified as Level 2 in the fair value hierarchy.  Where quoted prices 
are available in an active market, the measurements are classified as Level 1.  Most of the Level 1 measurements apply to U.S. 
Treasury obligations. 

The fair values of Level 1 and 2 securities in the available for sale portfolio are prices provided by a third-party pricing service.  
The prices provided by the third-party pricing service are based on observable market inputs, as described in the sections below.  
On a quarterly basis, the Company compares a sample of these prices to other independent sources for the same and similar 
securities.  Variances are analyzed, and, if appropriate, additional research is conducted with the third-party pricing service.  Based 
on this research, the pricing service may affirm or revise its quoted price.  No significant adjustments have been made to the prices 
provided by the pricing service.  The pricing service also provides documentation on an ongoing basis that includes reference 
data, inputs and methodology by asset class, which is reviewed to ensure that security placement within the fair value hierarchy 
is appropriate.

Valuation methods and inputs, by class of security: 

•  U.S. government and federal agency obligations 

U.S. treasury bills, bonds and notes, including inflation-protected securities, are valued using live data from active market 
makers and inter-dealer brokers.  Valuations for stripped coupon and principal issues are derived from yield curves generated 
from various dealer contacts and live data sources.

•  Government-sponsored enterprise obligations

Government-sponsored enterprise obligations are evaluated using cash flow valuation models.  Inputs used are live market 
data, cash settlements, Treasury market yields, and floating rate indices such as LIBOR, CMT, and Prime.

• 

State and municipal obligations, excluding auction rate securities

A yield curve is generated and applied to bond sectors, and individual bond valuations are extrapolated.  Inputs used to 
generate the yield curve are bellwether issue levels, established trading spreads between similar issuers or credits, historical 
trading spreads over widely accepted market benchmarks, new issue scales, and verified bid information.  Bid information 
is verified by corroborating the data against external sources such as broker-dealers, trustees/paying agents, issuers, or 
non-affiliated bondholders.

•  Mortgage and asset-backed securities

Collateralized mortgage obligations and other asset-backed securities are valued at the tranche level.  For each tranche 
valuation, the process generates predicted cash flows for the tranche, applies a market based (or benchmark) yield/spread 
for each tranche, and incorporates deal collateral performance and tranche level attributes to determine tranche-specific 
spreads to adjust the benchmark yield.  Tranche cash flows are generated from new deal files and prepayment/default 
assumptions. Tranche spreads are based on tranche characteristics such as average life, type, volatility, ratings, underlying 

106

collateral and performance, and prevailing market conditions. The appropriate tranche spread is applied to the corresponding 
benchmark, and the resulting value is used to discount the cash flows to generate an evaluated price.  

Valuation of agency pass-through securities, typically issued under GNMA, FNMA, FHLMC, and SBA programs, are 
primarily derived from information from the To Be Announced (TBA) market.  This market consists of generic mortgage 
pools which have not been received for settlement.  Snapshots of the TBA market, using live data feeds distributed by 
multiple electronic platforms, are used in conjunction with other indices to compute a price based on discounted cash flow 
models.

•  Other debt securities

Other debt securities are valued using active markets and inter-dealer brokers as well as bullet spread scales and option 
adjusted spreads.  The spreads and models use yield curves, terms and conditions of the bonds, and any special features 
(e.g., call or put options and redemption features).

The available for sale portfolio includes certain auction rate securities.  Due to the illiquidity in the auction rate securities 
market in recent years, the fair value of these securities cannot be based on observable market prices.  The fair values of these 
securities are estimated using a discounted cash flows analysis which is discussed more fully in the Level 3 Inputs section of this 
note.  Because many of the inputs significant to the measurement are not observable, these measurements are classified as Level 
3 measurements.  

Equity securities with readily determinable fair values

Equity  securities  are  priced  using  the  market  prices  for  each  security  from  the  major  stock  exchanges  or  other  electronic 
quotation systems.  These are generally classified as Level 1 measurements.  Stocks which trade infrequently are classified as 
Level 2.

Trading debt securities

The securities in the Company’s trading portfolio are priced by averaging several broker quotes for similar instruments and 

are classified as Level 2 measurements.  

Private equity investments

These securities are held by the Company’s private equity subsidiaries and are included in other investment securities in the 
consolidated  balance  sheets.  Due  to  the  absence  of  quoted  market  prices,  valuation  of  these  nonpublic  investments  requires 
significant management judgment.  These fair value measurements, which are discussed in the Level 3 Inputs section of this note, 
are classified as Level 3.

Derivatives 

The Company’s derivative instruments include interest rate swaps and floors, foreign exchange forward contracts, and certain 
credit risk guarantee agreements. When appropriate, the impact of credit standing as well as any potential credit enhancements, 
such as collateral, has been considered in the fair value measurement.

•  Valuations for interest rate swaps are derived from a proprietary model whose significant inputs are readily observable 
market parameters, primarily yield curves used to calculate current exposure.  Counterparty credit risk is incorporated into 
the model and calculated by applying a net credit spread over LIBOR to the swap's total expected exposure over time.  
The net credit spread is comprised of spreads for both the Company and its counterparty, derived from probability of 
default and other loss estimate information obtained from a third party credit data provider or from the Company's Credit 
Department when not otherwise available.  The credit risk component is not significant compared to the overall fair value 
of the swaps.  The results of the model are constantly validated through comparison to active trading in the marketplace.  

Parties to swaps requiring central clearing are required to post collateral (generally in the form of cash or marketable 
securities) to an authorized clearing agency that holds and monitors the collateral.  In January 2017, the Company's clearing 
counterparty made rule changes to characterize a component of this collateral as a legal settlement of the derivative contract 
exposure.  As a result, this component, known as variation margin, is no longer accounted for separately from the derivative 
as collateral, but is considered in determining the fair value of the derivative.

Valuations for interest rate floors are also derived from a proprietary model whose significant inputs are readily observable 
market  parameters,  primarily  yield  curves  and  volatility  surfaces.    The  model  uses  market  standard  methodology  of 
discounting the future expected cash receipts that would occur if variable interest rates fall below the strike rates of the 
floors.  The model also incorporates credit valuation adjustments of both the Company's and the counterparties' non-

107

performance risk.  The credit valuation adjustment component is not significant compared to the overall fair value of the 
floors.            

The fair value measurements of interest rate swaps and floors are classified as Level 2 due to the observable nature of the 
significant inputs utilized. 

• 

Fair value measurements for foreign exchange contracts are derived from a model whose primary inputs are quotations 
from global market makers and are classified as Level 2.  

•  The Company’s contracts related to credit risk guarantees are valued under a proprietary model which uses unobservable 
inputs and assumptions about the creditworthiness of the counterparty (generally a Bank customer).  Customer credit 
spreads, which are based on probability of default and other loss estimates, are calculated internally by the Company's 
Credit Department, as mentioned above, and are based on the Company's internal risk rating for each customer. Because 
these inputs are significant to the measurements, they are classified as Level 3.

•  Derivatives relating to residential mortgage loan sale activity include commitments to originate mortgage loans held for 
sale, forward loan sale contracts, and forward commitments to sell TBA securities.  The fair values of loan commitments 
and sale contracts are estimated using quoted market prices for loans similar to the underlying loans in these instruments.  
The valuations of loan commitments are further adjusted to include embedded servicing value and the probability of 
funding. These assumptions are considered Level 3 inputs and are significant to the loan commitment valuation; accordingly, 
the measurement of loan commitments is classified as Level 3. The fair value measurement of TBA contracts is based on 
security prices published on trading platforms and is classified as Level 2.

Assets held in trust

Assets held in an outside trust for the Company’s deferred compensation plan consist of investments in mutual funds. The fair 
value measurements are based on quoted prices in active markets and classified as Level 1.  The Company has recorded an asset 
representing the total investment amount. The Company has also recorded a corresponding liability, representing the Company’s 
liability to the plan participants. 

108

The changes in Level 3 assets and liabilities measured at fair value on a recurring basis are summarized as follows:

(In thousands)

Year ended December 31, 2018:

Balance at January 1, 2018

Total gains or losses (realized/unrealized):

Included in earnings

Included in other comprehensive income

Investment securities called

Discount accretion

Purchases of private equity securities

Sale / pay down of private equity securities

Capitalized interest/dividends

Purchase of risk participation agreement

Sale of risk participation agreement

Balance at December 31, 2018
Total gains or losses for the year included in earnings attributable
to the change in unrealized gains or losses relating to assets still
held at December 31, 2018
Year ended December 31, 2017:

Balance at January 1, 2017

Total gains or losses (realized/unrealized):

Included in earnings

Included in other comprehensive income

Investment securities called

Discount accretion

Purchases of private equity securities

Sale / pay down of private equity securities

Capitalized interest/dividends

Purchase of risk participation agreement

Sale of risk participation agreement
Balance at December 31, 2017
Total gains or losses for the year included in earnings attributable to
the change in unrealized gains or losses relating to assets still held
at December 31, 2017

$

$

Fair Value Measurements Using Significant Unobservable Inputs
(Level 3)

State and
Municipal
Obligations

Private Equity
Investments

Derivatives

Total

$

17,016 $

55,752 $

503 $

73,271

—

(274)

(2,616)

32

—

—

—

—

—

13,849

105

—

—

—

16,395

(371)

34

—

—

—

—

—

—

—

—

61

(179)

13,954

(274)

(2,616)

32

16,395

(371)

34

61

(179)

$

$

$

14,158 $

85,659 $

490 $

100,307

— $

13,849 $

663 $

14,512

16,682 $

50,820 $

258 $

67,760

—

882

(600)

52

—

—

—

—

—
17,016 $

(5,833)

266

(5,567)

—

—

—

13,352

(2,621)

34

—

—
55,752 $

—

—

—

—

—

—

70

(91)
503 $

882

(600)

52

13,352

(2,621)

34

70

(91)
73,271

— $

(5,658) $

615 $

(5,043)

Gains and losses on the Level 3 assets and liabilities in the table above are reported in the following income categories: 

(In thousands)

Year ended December 31, 2018:

Loan Fees and
Sales

Other Non-
Interest Income

Investment
Securities Gains
(Losses), Net

Total

Total gains or losses included in earnings
Change in unrealized gains or losses relating to assets still held at
December 31, 2018
Year ended December 31, 2017:

Total gains or losses included in earnings
Change in unrealized gains or losses relating to assets still held at
December 31, 2017

$

$

$

$

(45) $

535 $

231 $

580 $

150 $

13,849 $

13,954

128 $

13,849 $

14,512

35 $

35 $

(5,833) $

(5,567)

(5,658) $

(5,043)

109

Level 3 Inputs

As  shown  above,  the  Company's  significant  Level  3  measurements  which  employ  unobservable  inputs  that  are  readily 
quantifiable pertain to auction rate securities (ARS) held by the Bank, investments in portfolio concerns held by the Company's 
private equity subsidiaries, and held for sale residential mortgage loan commitments.   ARS are included in state and municipal 
securities and totaled $14.2 million at December 31, 2018, while private equity investments, included in other securities, totaled 
$85.7 million.

Information about these inputs is presented in the table and discussions below.

Quantitative Information about Level 3 Fair Value Measurements

Weighted

Auction rate securities

Private equity investments
Mortgage loan commitments

Valuation Technique
Discounted cash flow

Unobservable Input
Estimated market recovery period
Estimated market rate

Market comparable companies EBITDA multiple
Discounted cash flow

Probability of funding
Embedded servicing value

Average

Range
4 - 5 years
4.8%
6.0
53.7% - 98.0% 78.6%
1.3%
2.3%
.7% -

4.3% -
-
4.0

The fair values of ARS are estimated using a discounted cash flows analysis in which estimated cash flows are based on 
mandatory  interest  rates  paid  under  failing  auctions  and  projected  over  an  estimated  market  recovery  period.    Under  normal 
conditions, ARS  traded  in  weekly  auctions and  were  considered  liquid  investments.   The Company's  estimate of  when  these 
auctions might resume is highly judgmental and subject to variation depending on current and projected market conditions. Few 
auctions of these securities have been successful in recent years, and most secondary transactions have been privately arranged. 
Estimated cash flows during the period over which the Company expects to hold the securities are discounted at an estimated 
market rate.  These securities are comprised of bonds issued by various states and municipalities for healthcare and student lending 
purposes, and market rates are derived for each type.  Market rates are calculated at each valuation date using a LIBOR or Treasury 
based rate plus spreads representing adjustments for liquidity premium and nonperformance risk.  The spreads are developed 
internally by employees in the Company's bond department.  An increase in the holding period alone would result in a higher fair 
value measurement, while an increase in the estimated market rate (the discount rate) alone would result in a lower fair value 
measurement.   The valuation of the ARS portfolio is reviewed on a quarterly basis by the Company's chief investment officers.

The fair values of the Company's private equity investments are based on a determination of fair value of the investee company 
less preference payments assuming the sale of the investee company.  Investee companies are normally non-public entities.  The 
fair  value  of  the  investee  company  is  determined  by  reference  to  the  investee's  total  earnings  before  interest,  depreciation/
amortization, and income taxes (EBITDA) multiplied by an EBITDA factor.  EBITDA is normally determined based on a trailing 
prior  period  adjusted  for  specific  factors  including  current  economic  outlook,  investee  management,  and  specific  unique 
circumstances such as sales order information, major customer status, regulatory changes, etc.  The EBITDA multiple is based on 
management's review of published trading multiples for recent private equity transactions and other judgments and is derived for 
each individual investee.  The fair value of the Company's investment (which is usually a partial interest in the investee company) 
is then calculated based on its ownership percentage in the investee company.  On a quarterly basis, these fair value analyses are 
reviewed by a valuation committee consisting of investment managers and senior Company management. 

The significant unobservable inputs used in the fair value measurement of the Company’s derivative commitments to originate 
residential mortgage loans are the percentage of commitments that are actually funded and the mortgage servicing value that is 
inherent in the underlying loan value. A significant increase in the rate of loans that fund would result in a larger derivative asset 
or liability. A significant increase in the inherent mortgage servicing value would result in an increase in the derivative asset or a 
reduction in the derivative liability. The probability of funding and the inherent mortgage servicing values are directly impacted 
by changes in market rates and will generally move in the same direction as interest rates.

110

Instruments Measured at Fair Value on a Nonrecurring Basis

For assets measured at fair value on a nonrecurring basis during 2018 and 2017, and still held as of December 31, 2018 and 
2017, the following table provides the adjustments to fair value recognized during the respective periods, the level of valuation 
assumptions used to determine each adjustment, and the carrying value of the related individual assets or portfolios at December 
31, 2018 and 2017.

(In thousands)

Fair Value

Fair Value Measurements Using

Quoted Prices in 
Active Markets 
for Identical 
Assets
 (Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant 
Unobservable 
Inputs
 (Level 3)

Total Gains
(Losses)

Balance at December 31, 2018

Collateral dependent impaired loans

Mortgage servicing rights

Long-lived assets

Balance at December 31, 2017

Collateral dependent impaired loans

Mortgage servicing rights

Foreclosed assets

Long-lived assets

$

$

294 $

— $

— $

294 $

6,478

914

—

—

—

—

6,478

914

1,236 $

— $

— $

1,236 $

4,653

—

3,378

—

—

—

—

—

—

4,653

—

3,378

(269)

9

(552)

(617)

13

(9)

(724)

Valuation methods for instruments measured at fair value on a nonrecurring basis

Following is a description of the Company’s valuation methodologies used for other financial and nonfinancial instruments 

measured at fair value on a nonrecurring basis.  

Collateral dependent impaired loans

While the overall loan portfolio is not carried at fair value, the Company periodically records nonrecurring adjustments to the 
carrying value of loans based on fair value measurements for partial charge-offs of the uncollectible portions of those loans.  
Nonrecurring adjustments also include certain impairment amounts for collateral dependent loans when establishing the allowance 
for loan losses.  Such amounts are generally based on the fair value of the underlying collateral supporting the loan.  In determining 
the value of real estate collateral, the Company relies on external and internal appraisals of property values depending on the size 
and complexity of the real estate collateral.  The Company maintains a staff of qualified appraisers who also review third party 
appraisal reports for reasonableness.  In the case of non-real estate collateral, reliance is placed on a variety of sources, including 
external estimates of value and judgments based on the experience and expertise of internal specialists. Values of all loan collateral 
are  regularly  reviewed  by  credit  administration.    Unobservable  inputs  to  these  measurements,  which  include  estimates  and 
judgments often used in conjunction with appraisals, are not readily quantifiable.  These measurements are classified as Level 3.  
Changes in fair value recognized for partial charge-offs of loans and loan impairment reserves on loans held by the Company at 
December 31, 2018 and 2017 are shown in the table above.

Mortgage servicing rights

The Company initially measures its mortgage servicing rights at fair value and amortizes them over the period of estimated 
net servicing income.  They are periodically assessed for impairment based on fair value at the reporting date.  Mortgage servicing 
rights do not trade in an active market with readily observable prices.  Accordingly, the fair value is estimated based on a valuation 
model which calculates the present value of estimated future net servicing income.  The model incorporates assumptions that 
market participants use in estimating future net servicing income, including estimates of prepayment speeds, market discount 
rates, cost to service, float earnings rates, and other ancillary income, including late fees.  The fair value measurements are classified 
as Level 3.

Foreclosed assets

Foreclosed assets consist of loan collateral which has been repossessed through foreclosure.  This collateral is comprised of 
commercial  and  residential  real  estate  and  other  non-real  estate  property,  including  auto,  marine  and  recreational  vehicles. 
Foreclosed assets are initially recorded as held for sale at the lower of the loan balance or fair value of the collateral less estimated 
selling costs. Subsequent to foreclosure, valuations are updated periodically, and the assets may be marked down further, reflecting 

111

a new cost basis.  Fair value measurements may be based upon appraisals, third-party price opinions, or internally developed 
pricing methods.  These measurements are classified as Level 3.

Long-lived assets 

When investments in branch facilities and various office buildings are determined to be impaired, their carrying values are 
written down to estimated fair value, or estimated fair value less cost to sell if the property is held for sale.  Fair value is estimated 
in a process which considers current local commercial real estate market conditions and the judgment of the sales agent and often 
involves obtaining third party appraisals from certified real estate appraisers.  The carrying amounts of these real estate holdings 
are regularly monitored by real estate professionals employed by the Company. These fair value measurements are classified as 
Level 3.  Unobservable inputs to these measurements, which include estimates and judgments often used in conjunction with 
appraisals, are not readily quantifiable. 

112

17. Fair Value of Financial Instruments

The carrying amounts and estimated fair values of financial instruments held by the Company are set forth below.  Fair value 
estimates are made at a specific point in time based on relevant market information.  They do not reflect any premium or discount 
that could result from offering for sale at one time the Company's entire holdings of a particular financial instrument.  Because 
no market exists for many of the Company's financial instruments, fair value estimates are based on judgments regarding future 
expected loss experience, risk characteristics and economic conditions.  These estimates are subjective, involve uncertainties, and 
cannot be determined with precision.  Changes in assumptions could significantly affect the estimates.

As  mentioned  in  Note  3,  the  Company  prospectively  adopted ASU  2016-01  on  January  1,  2018.    In  accordance  with  its 
requirements, the fair value of loans as of December 31, 2018 was measured using an exit price notion.  The fair value of loans 
as of December 31, 2017 was measured using an entry price notion.

The estimated fair values of the Company’s financial instruments and the classification of their fair value measurements within 

the valuation hierarchy are as follows at December 31, 2018 and 2017:

Estimated Fair Value at December 31, 2018

Level 1

Level 2

Level 3

Total

$

— $
—
—
—
—
—
—
—
—
—
910,237
3,320
—
689,876
507,892
—
12,968

— $ 5,017,694 $ 5,017,694
868,274
868,274
—
2,846,095
2,846,095
—
2,084,370
2,084,370
—
1,916,627
1,916,627
—
365,069
365,069
—
756,651
756,651
—
11,223
11,223
—
13,866,003
— 13,866,003
20,694
—
8,698,666
145,139
3,320
—
693,228
693,228
689,876
—
507,892
—
41,210
583
12,968
—
$ 2,124,293 $ 7,704,611 $ 14,704,953 $ 24,533,857

20,694
7,643,290
—
—
—
—
40,627
—

$ 6,980,298 $
11,685,239
—
13,170
—
—
—
12,968

$ 18,691,675 $

— $
—
—
—
—
—
13,328
—

— $ 6,980,298
— 11,685,239
1,663,748
13,170
1,944,458
8,702
13,421
12,968
13,328 $ 3,617,001 $ 22,322,004

1,663,748
—
1,944,458
8,702
93
—

(In thousands)
Financial Assets
Loans:
Business
Real estate - construction and land
Real estate - business
Real estate - personal
Consumer
Revolving home equity
Consumer credit card
Overdrafts
Total loans
Loans held for sale
Investment securities
Federal funds sold
Securities purchased under agreements to resell
Interest earning deposits with banks
Cash and due from banks
Derivative instruments
Assets held in trust for deferred compensation plan
       Total
Financial Liabilities
Non-interest bearing deposits
Savings, interest checking and money market deposits
Certificates of deposit
Federal funds purchased
Securities sold under agreements to repurchase
Other borrowings
Derivative instruments
Liabilities held in trust for deferred compensation plan
       Total

Carrying
Amount

$ 5,106,427
869,659
2,875,788
2,127,083
1,955,572
376,399
814,134
15,236
14,140,298
20,694
8,698,666
3,320
700,000
689,876
507,892
41,210
12,968
$ 24,814,924

$ 6,980,298
11,685,239
1,658,122
13,170
1,943,219
8,702
13,421
12,968
$ 22,315,139

113

(In thousands)
Financial Assets
Loans:
Business
Real estate - construction and land
Real estate - business
Real estate - personal
Consumer
Revolving home equity
Consumer credit card
Overdrafts
Total loans
Loans held for sale
Investment securities
Federal funds sold
Securities purchased under agreements to resell
Interest earning deposits with banks
Cash and due from banks
Derivative instruments
Assets held in trust for deferred compensation plan
       Total
Financial Liabilities
Non-interest bearing deposits
Savings, interest checking and money market deposits
Certificates of deposit
Federal funds purchased
Securities sold under agreements to repurchase
Other borrowings
Derivative instruments
Liabilities held in trust for deferred compensation plan
       Total

Carrying
Amount

$ 4,958,554
968,820
2,697,452
2,062,787
2,104,487
400,587
783,864
7,123
13,983,674
21,398
8,893,307
42,775
700,000
30,631
438,439
8,349
12,843
$ 24,131,416

$ 7,158,962
11,499,620
1,766,864
202,370
1,304,768
1,758
8,074
12,843
$ 21,955,259

Estimated Fair Value at December 31, 2017

Level 1

Level 2

Level 3

Total

$

— $
—
—
—
—
—
—
—
—
—
937,011
42,775
—
30,631
438,439
—
12,843

— $ 4,971,401 $ 4,971,401
979,389
979,389
—
2,702,598
2,702,598
—
2,060,443
2,060,443
—
2,074,129
2,074,129
—
400,333
400,333
—
798,093
798,093
—
7,123
—
7,123
13,993,509
— 13,993,509
21,398
—
8,893,307
117,774
42,775
—
695,194
695,194
30,631
—
438,439
—
8,349
626
12,843
—
$ 1,461,699 $ 7,867,643 $ 14,807,103 $ 24,136,445

21,398
7,838,522
—
—
—
—
7,723
—

$ 7,158,962 $
11,499,620
—
202,370
—
—
—
12,843

$ 18,873,795 $

— $
—
—
—
—
—
7,951
—

— $ 7,158,962
— 11,499,620
1,768,780
202,370
1,305,375
1,758
8,074
12,843
7,951 $ 3,076,036 $ 21,957,782

1,768,780
—
1,305,375
1,758
123
—

18. Derivative Instruments

The notional amounts of the Company’s derivative instruments are shown in the table below.  These contractual amounts, 
along with other terms of the derivative, are used to determine amounts to be exchanged between counterparties and are not a 
measure of loss exposure.  At December 31, 2018, with the exception of the interest rate floors (discussed below), the Company's 
derivative instruments are accounted for as free-standing derivatives, and changes in their fair value are recorded in current earnings. 

(In thousands)

Interest rate swaps

Interest rate floors

Interest rate caps

Credit risk participation agreements

Foreign exchange contracts

Mortgage loan commitments

Mortgage loan forward sale contracts

Forward TBA contracts

Total notional amount

    December 31

2018

2017

$

2,006,280

$

1,741,412

1,000,000

62,163

143,460

6,206

14,544

5,768

16,500

—

31,776

133,488

11,826

17,110

2,566

25,000

$

3,254,921

$ 1,963,178

The largest group of notional amounts relate to interest rate swap contracts sold to commercial customers who wish to modify 
their interest rate sensitivity.  The customers are engaged in a variety of businesses, including real estate, manufacturing, retail 

114

product distribution, education, and retirement communities. These customer swaps are offset by matching contracts purchased 
by the Company from other financial dealer institutions.  Contracts with dealers that require central clearing are novated to a 
clearing agency who becomes the Company's counterparty.  Because of the matching terms of the offsetting contracts, in addition 
to collateral provisions which mitigate the impact of non-performance risk, changes in fair value subsequent to initial recognition 
have a minimal effect on earnings. 

Many of the Company’s interest rate swap arrangements with large financial institutions contain contingent features relating 
to debt ratings or capitalization levels.  Under these provisions, if the Company’s debt rating falls below investment grade or if 
the Company ceases to be “well-capitalized” under risk-based capital guidelines, certain counterparties can require immediate 
and ongoing collateralization on interest rate swaps in net liability positions, or can require instant settlement of the contracts.  
The Company maintains debt ratings and capital well above these minimum requirements.  

During the year ended December 31, 2018, the Company entered into interest rate floors, with a combined notional value of 
$1.0 billion, to hedge the potential risk of declining interest rates on certain floating rate commercial loans.  The premiums paid 
for these floors totaled $20.7 million.  As of December 31, 2018, the maximum length of time over which the Company is hedging 
its exposure to the variability in future cash flows is approximately 6 years, and the floors are forward starting, beginning in 2020.  
The interest rate floors qualified and were designated as cash flow hedges and were assessed for effectiveness using regression 
analysis.  The change in the fair value of the interest rate floors are recorded in AOCI, net of the amortization of the premium paid, 
which is recorded against interest and fees on loans in the consolidated statements of income.  As of December 31, 2018, net 
deferred gains on the interest rate floors totaled $9.1 million (pre-tax) and were recorded in AOCI in the consolidated balance 
sheet.  As of December 31, 2018, it is expected that $2.8 million (pre-tax) of interest rate floor premium amortization will be 
reclassified from AOCI into earnings over the next twelve months.   

 The Company’s foreign exchange activity involves the purchase and sale of forward foreign exchange contracts, which are 
commitments to purchase or deliver a specified amount of foreign currency at a specific future date. This activity enables customers 
involved in international business to hedge their exposure to foreign currency exchange rate fluctuations. The Company minimizes 
its related exposure arising from these customer transactions with offsetting contracts for the same currency and time frame with 
approved, reputable counterparties.  Risk arises from changes in the currency exchange rate and from the potential for counterparty 
nonperformance. These risks are controlled by adherence to a foreign exchange trading policy which contains control limits on 
currency amounts, open positions, maturities and losses, and procedures for approvals, record-keeping, monitoring and reporting. 
Hedge accounting has not been applied to these foreign exchange activities.  

Credit risk participation agreements arise when the Company contracts, as a guarantor or beneficiary, with other financial 
institutions to share credit risk associated with certain interest rate swaps.  These agreements provide for reimbursement of losses 
resulting from a third party default on the underlying swap.  The Company’s risks and responsibilities as guarantor are further 
discussed in Note 20 on Commitments, Contingencies and Guarantees.

Under its program to sell residential mortgage loans in the secondary market, the Company designates certain newly-originated 
residential mortgage loans as held for sale.  Derivative instruments arising from this activity include mortgage loan commitments 
and forward loan sale contracts.  Changes in the fair values of the loan commitments and funded loans prior to sale that are due 
to changes in interest rates are economically hedged with forward contracts to sell residential mortgage-backed securities in the 
to-be-announced (TBA) market.  These forward TBA contracts are also considered to be derivatives and are settled in cash at the 
security settlement date.

115

 
The fair values of the Company’s derivative instruments are shown in the table below. Information about the valuation methods 
used to measure fair value is provided in Note 16 on Fair Value Measurements.  Derivative instruments with a positive fair value 
(asset derivatives) are reported in other assets in the consolidated balance sheets while derivative instruments with a negative fair 
value (liability derivatives) are reported in other liabilities in the consolidated balance sheets.  As mentioned in Note 16, effective 
January 2017, certain collateral posted to and from the Company's clearing counterparty has been offset against the fair values of 
cleared swaps, such that at December 31, 2018 in the table below, the positive fair values of cleared swaps were reduced by $8.1 
million and the negative fair values of cleared swaps were reduced by $6.5 million.  At December 31, 2017, the positive fair values 
of cleared swaps were reduced by $4.5 million and the negative fair values of cleared swaps were reduced by $4.3 million.  

(In thousands) 

Derivatives designated as hedging instruments:

Interest rate floors

Total derivatives designated as hedging instruments

Derivatives not designated as hedging instruments:

Interest rate swaps
Interest rate caps

Credit risk participation agreements
Foreign exchange contracts
Mortgage loan commitments

Mortgage loan forward sale contracts
Forward TBA contracts

Total derivatives not designated as hedging instruments

Total

Asset Derivatives

December 31

Liability Derivatives

December 31

2018

2017

2018

2017

Fair Value

Fair Value

$

$

$

$

$

$

$

$

29,031

29,031

11,537
24

47
20
536

15
—

12,179

41,210

$

$

— $

— $

— $

— $

7,674
16

46
21
580

8
4

8,349

8,349

$

$

$

(13,110)
(24)

$

(93)
(8)
—

(8)
(178)

(13,421)

(13,421)

$

$

—

—

(7,857)
(16)

(123)
(40)
—

(7)
(31)

(8,074)

(8,074)

116

 
The pre-tax effects of derivative instruments on the consolidated statements of income are shown in the tables below.

Amount of Gain or
(Loss) Recognized in
OCI

Location of Gain (Loss)
Reclassified from AOCI into
Income

Amount of Gain (Loss)
Reclassified from AOCI
into Income

For the Year Ended
December 31

2018

For the Year Ended
December 31

2018

$

$

8,381 Interest and fees on loans $

8,381

$

(760)

(760)

(In thousands)

Derivatives in cash flow hedging
relationships:

Interest rate floors* (a)

Total

* No hedging relationship existed during 2017 and 2016.
(a) Amounts shown herein were excluded from the assessment of effectiveness, as they represent the time value component of 

derivative gains (losses).

(In thousands)

Derivative instruments:

Interest rate swaps

Interest rate caps

Credit risk participation agreements

Foreign exchange contracts:

Mortgage loan commitments

Mortgage loan forward sale contracts

Forward TBA contracts

Total

Location of Gain or (Loss) Recognized
in Income on Derivative

Amount of Gain or (Loss) Recognized in
Income on Derivative

For the Years
Ended December 31

2018

2017

2016

Other non-interest income

$

3,914

$

1,978

$

5,927

Other non-interest income

Other non-interest income

Other non-interest income

Loan fees and sales

Loan fees and sales

Loan fees and sales

11

150

31

(45)

5

414

—

35

(80)

231

64

(648)

—

(44)

55

87

(63)

79

$

4,480

$

1,580

$

6,041

The following table shows the extent to which assets and liabilities relating to derivative instruments have been offset in the 
consolidated balance sheets.  It also provides information about these instruments which are subject to an enforceable master 
netting arrangement, irrespective of whether they are offset, and the extent to which the instruments could potentially be offset.  
Also shown is collateral received or pledged in the form of other financial instruments, which is generally cash or marketable 
securities.  The collateral amounts in this table are limited to the outstanding balances of the related asset or liability (after netting 
is applied); thus amounts of excess collateral are not shown.  Most of the derivatives in the following table were transacted under 
master netting arrangements that contain a conditional right of offset, such as close-out netting, upon default.

While the Company is party to master netting arrangements with most of its swap derivative counterparties, the Company does 
not offset derivative assets and liabilities under these arrangements on its consolidated balance sheet.  Collateral, usually in the 
form of marketable securities, is exchanged between the Company and dealer bank counterparties and is generally subject to 
thresholds and transfer minimums.  By contract, it may be sold or re-pledged by the secured party until recalled at a subsequent 
valuation date by the pledging party.  For those swap transactions requiring central clearing, the Company posts cash to its clearing 
agency.  Collateral positions are valued daily, and adjustments to amounts received and pledged by the Company are made as 
appropriate to maintain proper collateralization for these transactions.  Swap derivative transactions with customers are generally 
secured by rights to non-financial collateral, such as real and personal property, which is not shown in the table below. 

117

(In thousands)

December 31, 2018

Assets:

Derivatives subject to master netting

agreements

Derivatives not subject to master

netting agreements

Total derivatives

Liabilities:

Derivatives subject to master netting

agreements

Derivatives not subject to master

netting agreements

Total derivatives

December 31, 2017

Assets:

Derivatives subject to master netting

agreements

Derivatives not subject to master

netting agreements

Total derivatives

Liabilities:

Derivatives subject to master netting

agreements

Derivatives not subject to master

netting agreements

Total derivatives

Gross Amount
Recognized

Gross Amounts
Offset in the
Balance Sheet

Net Amounts
Presented in the
Balance Sheet

Gross Amounts Not Offset in the
Balance Sheet

Financial
Instruments
Available for
Offset

Collateral
Received/
Pledged

Net Amount

$

40,613 $

— $

40,613 $

(2,992) $

(26,174) $

11,447

597

41,210

13,333

88

13,421

—

—

—

—

—

597

41,210

13,333

(2,992)

(261)

10,080

88

13,421

$

7,726 $

— $

7,726 $

(233) $

(824) $

6,669

623

8,349

7,935

139

8,074

—

—

—

—

—

623

8,349

7,935

139

8,074

(233)

(1,570)

6,132

118

19. Resale and Repurchase Agreements

The following table shows the extent to which assets and liabilities relating to securities purchased under agreements to resell 
(resale agreements) and securities sold under agreements to repurchase (repurchase agreements) have been offset in the consolidated 
balance sheets, in addition to the extent to which they could potentially be offset.  Also shown is collateral received or pledged, 
which consists of marketable securities.  The collateral amounts in the table are limited to the outstanding balances of the related 
asset or liability (after netting is applied); thus amounts of excess collateral are not shown.  The agreements in the following table 
were transacted under master netting arrangements that contain a conditional right of offset, such as close-out netting, upon default.

Resale and repurchase agreements are agreements to purchase/sell securities subject to an obligation to resell/repurchase the 
same or similar securities.  They are accounted for as collateralized financing transactions, not as sales and purchases of the 
securities  portfolio.    The  securities  collateral  accepted  or  pledged  in  resale  and  repurchase  agreements  with  other  financial 
institutions also may be sold or re-pledged by the secured party, but is usually delivered to and held by third party trustees.  The 
Company generally retains custody of securities pledged for repurchase agreements with customers.  

The Company is party to several agreements commonly known as collateral swaps.  These agreements involve the exchange 
of collateral under simultaneous repurchase and resale agreements with the same financial institution counterparty. These repurchase 
and resale agreements have the same principal amounts, inception dates, and maturity dates and have been offset against each 
other in the balance sheet, having met the accounting requirements for this treatment.  The collateral swaps totaled $450.0 million
at December 31, 2018 and $650.0 million at December 31, 2017.  At December 31, 2018, the Company had posted collateral of 
$463.3 million in marketable securities, consisting of agency mortgage-backed bonds and treasuries, and had accepted $453.7 
million in agency mortgage-backed and corporate bonds.

(In thousands)

December 31, 2018

Total resale agreements, subject to
master netting arrangements

Total repurchase agreements, subject to

master netting arrangements

December 31, 2017

Total resale agreements, subject to
master netting arrangements

Total repurchase agreements, subject to

master netting arrangements

Gross Amount
Recognized

Gross Amounts
Offset in the
Balance Sheet

Net Amounts
Presented in the
Balance Sheet

Gross Amounts Not Offset in the
Balance Sheet

Financial
Instruments
Available for
Offset

Securities
Collateral
Received/
Pledged

Net Amount

$

1,150,000 $

(450,000) $

700,000 $

— $

(700,000) $

2,393,219

(450,000)

1,943,219

—

(1,943,219)

$

1,350,000 $

(650,000) $

700,000 $

— $

(700,000) $

1,954,768

(650,000)

1,304,768

—

(1,304,768)

—

—

—

—

119

The table below shows the remaining contractual maturities of repurchase agreements outstanding at December 31, 2018 and 
2017, in addition to the various types of marketable securities that have been pledged by the Company as collateral for these 
borrowings.

(In thousands)
December 31, 2018
Repurchase agreements, secured by:
  U.S. government and federal agency obligations
  Government-sponsored enterprise obligations
  Agency mortgage-backed securities
  Non-agency mortgage-backed securities
  Asset-backed securities
  Other debt securities
   Total repurchase agreements, gross amount recognized
December 31, 2017
Repurchase agreements, secured by:
  U.S. government and federal agency obligations
  Government-sponsored enterprise obligations
  Agency mortgage-backed securities
  Asset-backed securities
  Other debt securities
   Total repurchase agreements, gross amount recognized

Remaining Contractual Maturity of the Agreements

Overnight and
continuous

Up to 90 days

Greater than 90
days

Total

$

$

$

$

387,541 $
18,466
882,744
187,740
322,680
98,522
1,897,693 $

271,820 $
149,111
737,975
89,601
14,780
1,263,287 $

150,000 $

100,000 $

—
31,774
—
—
—

—
213,752
—
—
—

181,774 $

313,752 $

1,731 $
—
9,750
30,000
—
41,481 $

450,000 $

—
200,000
—
—

650,000 $

637,541
18,466
1,128,270
187,740
322,680
98,522
2,393,219

723,551
149,111
947,725
119,601
14,780
1,954,768

20. Commitments, Contingencies and Guarantees    

The Company leases certain premises and equipment, all of which were classified as operating leases.  The rent expense under 
such arrangements amounted to $7.7 million, $7.3 million and $7.1 million in 2018, 2017 and 2016, respectively.  A summary of 
minimum lease commitments follows:

(In thousands)

Year Ended December 31

2019

2020

2021

2022

2023

After

Total minimum lease payments

Type of Property

Real Property

Equipment

Total

$

5,659 $

104 $

4,766

4,027

3,598

3,273

15,161

51

28

—

—

—

$

5,763

4,817

4,055

3,598

3,273

15,161

36,667

All leases expire prior to 2054. It is expected that in the normal course of business, leases that expire will be renewed or replaced 
by leases on other properties; thus, the future minimum lease commitments are not expected to be less than the amounts shown 
for 2019.

The Company engages in various transactions and commitments with off-balance sheet risk in the normal course of business 
to  meet  customer financing  needs.   The  Company  uses  the  same  credit  policies  in  making  the  commitments and  conditional 
obligations described below as it does for on-balance sheet instruments.  The following table summarizes these commitments at 
December 31:

(In thousands)

Commitments to extend credit:

Credit card

Other

Standby letters of credit, net of participations

Commercial letters of credit

120

2018

2017

$

5,328,502 $

5,102,556

5,840,967

5,737,181

353,905

13,774

387,811

4,498

Commitments to extend credit are legally binding agreements to lend to a borrower providing there are no violations of any 
conditions established in the contract.  As many of the commitments are expected to expire without being drawn upon, the total 
commitment does not necessarily represent future cash requirements.  Refer to Note 2 on Loans and Allowance for Loan Losses 
for further discussion.

Commercial letters of credit act as a means of ensuring payment to a seller upon shipment of goods to a buyer.  The majority 
of commercial letters of credit issued are used to settle payments in international trade.  Typically, letters of credit require presentation 
of documents which describe the commercial transaction, evidence shipment, and transfer title.

The Company, as a provider of financial services, routinely issues financial guarantees in the form of financial and performance 
standby letters of credit.  Standby letters of credit are contingent commitments issued by the Company generally to guarantee the 
payment or performance obligation of a customer to a third party.  While these represent a potential outlay by the Company, a 
significant amount of the commitments may expire without being drawn upon.  The Company has recourse against the customer 
for any amount it is required to pay to a third party under a standby letter of credit.  The letters of credit are subject to the same 
credit policies, underwriting standards and approval process as loans made by the Company.  Most of the standby letters of credit 
are secured, and in the event of nonperformance by the customer, the Company has rights to the underlying collateral, which could 
include commercial real estate, physical plant and property, inventory, receivables, cash and marketable securities.

At December 31, 2018, the Company had recorded a liability in the amount of $2.7 million, representing the carrying value 
of the guarantee obligations associated with the standby letters of credit.  This amount will be accreted into income over the 
remaining life of the respective commitments.  Commitments outstanding under these letters of credit, which represent the maximum 
potential future payments guaranteed by the Company, were $353.9 million at December 31, 2018.

The Company regularly purchases various state tax credits arising from third-party property redevelopment.  These credits are 
either resold to third parties or retained for use by the Company.  During 2018, purchases and sales of tax credits amounted to 
$80.9 million and $71.6 million, respectively.  At December 31, 2018, the Company had outstanding purchase commitments 
totaling $180.5 million that it expects to fund in 2019.

The Company periodically enters into risk participation agreements (RPAs) as a guarantor to other financial institutions, in 
order to mitigate those institutions’ credit risk associated with interest rate swaps with third parties.  The RPA stipulates that, in 
the event of default by the third party on the interest rate swap, the Company will reimburse a portion of the loss borne by the 
financial institution.  These interest rate swaps are normally collateralized (generally with real property, inventories and equipment) 
by the third party, which limits the credit risk associated with the Company’s RPAs.  The third parties usually have other borrowing 
relationships with the Company.  The Company monitors overall borrower collateral, and at December 31, 2018, believes sufficient 
collateral is available to cover potential swap losses. The RPAs are carried at fair value throughout their term, with all changes in 
fair value, including those due to a change in the third party’s creditworthiness, recorded in current earnings.  The terms of the 
RPAs, which correspond to the terms of the underlying swaps, range from 2 to 11 years.  At December 31, 2018, the fair value of 
the Company's guarantee liability RPAs was $93 thousand, and the notional amount of the underlying swaps was $87.4 million.  
The maximum potential future payment guaranteed by the Company cannot be readily estimated and is dependent upon the fair 
value of the interest rate swaps at the time of default.

The Company has various legal proceedings pending at December 31, 2018, arising in the normal course of business. While 
some matters pending against the Company specify damages claimed by plaintiffs, others do not seek a specified amount of 
damages or are at very early stages of the legal process. The Company records a loss accrual for all legal and regulatory matters 
for which it deems a loss is probable and can be reasonably estimated. Some matters, which are in the early stages, have not yet 
progressed to the point where a loss amount can be determined to be probable and estimable.

121

21. Related Parties 

The Company’s Chief Executive Officer, its Executive Chairman, and its former Vice Chairman are directors of Tower Properties 
Company (Tower) and, together with members of their immediate families, beneficially own approximately 67% of the outstanding 
stock of Tower.  At December 31, 2018, Tower owned 201,901 shares of Company stock.  Tower is primarily engaged in the 
business of owning, developing, leasing and managing real property.  

Payments from the Company and its affiliates to Tower are summarized below.   These payments, with the exception of dividend 
payments, relate to property management services, including construction oversight, on three Company-owned office buildings 
and related parking garages in downtown Kansas City.   

(In thousands)

Leasing agent fees

Operation of parking garages

Building management fees

Property construction management fees

Dividends paid on Company stock held by Tower

Total

2018

2017

2016

$

$

133 $

95

1,935

136

181

32 $

82

1,954

146

232

2,480 $

2,446 $

101

184

1,832

147

221

2,485

Tower has a $13.5 million line of credit with the Bank which is subject to normal credit terms and has a variable interest rate.   

The  line  of  credit  is  collateralized  by  Company  stock  and  based  on  collateral  value  had  a  maximum  borrowing  amount  of 
approximately $9.1 million at December 31, 2018.  There were no borrowings under this line during 2018, and there was no
balance outstanding at December 31, 2018.  The maximum borrowings during 2017 were $5.2 million, and there were no borrowings 
during 2016.  There was no balance outstanding at December 31, 2017 or 2016.  Interest paid on these borrowings during the last 
three years was not significant.  Letters of credit may be collateralized under this line of credit; however, there were no letters of 
credit outstanding during 2018, 2017 or 2016, and thus, no fees were received during these periods.  From time to time, the Bank 
extends additional credit to Tower for construction and development projects.  No construction loans were outstanding during 
2018, 2017 and 2016.

Tower leases office space in the Kansas City bank headquarters building owned by the Company.  Rent paid to the Company 
totaled $74 thousand in 2018, $74 thousand in 2017, and $72 thousand in 2016, at $16.69, $15.75 and $15.67 per square foot, 
respectively. 

Directors of the Company and their beneficial interests have deposit accounts with the Bank and may be provided with cash 
management and other banking services, including loans, in the ordinary course of business.  Such loans were made on substantially 
the same terms, including interest rates and collateral, as those prevailing at the time for comparable transactions with other 
unrelated persons and did not involve more than the normal risk of collectability.

As discussed in Note 20 on Commitments, Contingencies and Guarantees, the Company regularly purchases various state tax 
credits arising from third-party property redevelopment and resells the credits to third parties.   During 2018, the Company sold 
state tax credits to its Executive Chairman, its former Vice Chairman, and its Chief Executive Officer in the amount of $831 
thousand, $759 thousand, and $119 thousand, respectively, for personal tax planning.  During 2017, the Company sold state tax 
credits to its Executive Chairman, its former Vice Chairman, and its Chief Executive Officer in the amount of $694 thousand, 
$598 thousand, and $67 thousand, respectively.  During 2016, the Company sold state tax credits to its Executive Chairman, his 
father  (a  former  Chief  Executive  Officer),  its  former Vice  Chairman,  and  its  Chief  Executive  Officer  in  the  amount  of  $549 
thousand, $191 thousand, $244 thousand, and $72 thousand, respectively.  The terms of the sales and the amounts paid were the 
same as the terms and amounts paid for similar tax credits by persons not related to the Company.

122

22. Parent Company Condensed Financial Statements

Following are the condensed financial statements of Commerce Bancshares, Inc. (Parent only) for the periods indicated:

Condensed Balance Sheets

(In thousands)

Assets

Investment in consolidated subsidiaries:

Bank

Non-banks

Cash

Investment securities:

Available for sale debt

Equity

Note receivable due from bank subsidiary

Advances to subsidiaries, net of borrowings

Income tax benefits

Other assets

Total assets

Liabilities and stockholders’ equity

Pension obligation

Other liabilities

Total liabilities

Stockholders’ equity

Total liabilities and stockholders’ equity

Condensed Statements of Income

(In thousands)

Income

Dividends received from consolidated bank subsidiary

Earnings of consolidated subsidiaries, net of dividends

Interest and dividends on investment securities

Management fees charged to subsidiaries

Investment securities gains (losses)

Net interest income on advances and note to subsidiaries

Other

Total income

Expense

Salaries and employee benefits

Professional fees

Data processing fees paid to affiliates

Community service

Other

Total expense

Income tax benefit

Net income

December 31

2018

2017

$

2,587,489 $

2,409,098

67,538

207,462

52,479

151,607

2,576

3,191

50,000

19,867

8,590

23,734

4,595

49,345

50,000

14,571

8,279

19,951

2,970,447 $

2,759,925

$

$

12,645 $

26,504

39,149

2,931,298

$

2,970,447 $

12,407

30,958

43,365

2,716,560

2,759,925

For the Years Ended December 31

2018

2017

2016

$

200,000 $

160,002 $

233,785

147,678

10,698

37,688

(4,581)

1,299

2,390

2,099

30,431

41,717

514

3,346

160,002

118,704

2,364

30,965

1,880

21

2,720

481,279

385,787

316,656

33,588

2,383

3,341

152

10,729

50,193

(2,456)

33,714

2,036

3,512

32,093

10,671

82,026

(15,622)

29,116

1,951

3,226

1,620

9,849

45,762

(4,497)

$

433,542 $

319,383 $

275,391

123

Condensed Statements of Cash Flows

(In thousands)

Operating Activities

Net income

Adjustments to reconcile net income to net cash provided by operating activities:

Earnings of consolidated subsidiaries, net of dividends

Other adjustments, net

Net cash provided by operating activities

Investing Activities

(Increase) decrease in securities purchased under agreements to resell

Decrease in investment in subsidiaries, net

Proceeds from sales of investment securities

Proceeds from maturities/pay downs of investment securities

Purchases of investment securities

Note receivable due from bank subsidiary

(Increase) decrease in advances to subsidiaries, net

Net purchases of building improvements and equipment

Net cash provided by (used in) investing activities

Financing Activities

Purchases of treasury stock

Issuance of stock under equity compensation plans

Cash dividends paid on common stock

Cash dividends paid on preferred stock

Net cash used in financing activities

Increase (decrease) in cash

Cash at beginning of year

Cash at end of year

Income tax receipts, net

For the Years Ended December 31

2018

2017

2016

$

433,542 $

319,383 $

275,391

(233,785)

(147,678)

(118,704)

2,505

202,262

(11,268)

160,437

9,541

166,228

—

—

41,638

1,988

(125)

—

(5,296)

(133)

38,072

155,775

(51,335)

11

11,006

2,295

—

(50,000)

(9,518)

(52)

109,517

4

2,949

4,105

—

—

13,507

(3)

(30,773)

(75,231)

(17,771)

(39,381)

(10)

(100,238)

(9,000)

(184,479)

55,855

151,607

(8)

(91,619)

(9,000)

(118,398)

151,556

51

207,462 $

151,607 $

(6)

(87,070)

(9,000)

(135,457)

(2)

53

51

(1,965) $

(8,991) $

(8,958)

$

$

Dividends paid by the Parent to its shareholders were substantially provided from Bank dividends. The Bank may distribute 
common dividends without prior regulatory approval, provided that the dividends do not exceed the sum of net income for the 
current year and retained net income for the preceding two years, subject to maintenance of minimum capital requirements. The 
Parent charges fees to its subsidiaries for management services provided, which are allocated to the subsidiaries based primarily 
on total average assets. The Parent makes cash advances to its private equity subsidiaries for general short-term cash flow purposes. 
Advances may be made to the Parent by its subsidiary bank holding company for temporary investment of idle funds. Interest on 
such advances is based on market rates.

In 2017, the Bank borrowed $50.0 million from the Parent as part of its strategy to manage FDIC insurance premiums.  The 

note has a rolling 13 month maturity, and the interest rate is a variable rate equal to the one year treasury rate. 

For the past several years, the Parent has maintained a $20.0 million line of credit for general corporate purposes with the 
Bank.  The line of credit is secured by investment securities.  The Parent has not borrowed under this line during the past three 
years.  

At December 31, 2018, the fair value of the investment securities held by the Parent consisted of investments of $2.5 million
in common and preferred stock with readily determinable fair values, $720 thousand in equity securities that do not have readily 
determinable fair values, and $2.6 million in non-agency mortgage-backed securities.  The decline in balances from the prior year 
was due to a third party merger transaction in June 2018, in which the majority of these securities were redeemed for cash of $39.9 
million.

124

Item 9.  CHANGES  IN  AND  DISAGREEMENTS  WITH  ACCOUNTANTS  ON  ACCOUNTING  AND 

FINANCIAL DISCLOSURE

There were no changes in or disagreements with accountants on accounting and financial disclosure.

Item 9a.   CONTROLS AND PROCEDURES

Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures

Under the supervision and with the participation of our management, including our principal executive officer and principal 
financial officer, we conducted an evaluation of our disclosure controls and procedures, as such term is defined in Rules 13a-15(e) 
and 15d-15(e) under the Securities Exchange Act of 1934. Based on this evaluation, our principal executive officer and our principal 
financial officer concluded that our disclosure controls and procedures were effective as of the end of the period covered by this 
annual report.

Management’s Report on Internal Control Over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such 
term is defined in Exchange Act Rules 13a-15(f) and 15d-15(f). Under the supervision and with the participation of our management, 
including our principal executive officer and principal financial officer, we conducted an evaluation of the effectiveness of our 
internal control over financial reporting based on the framework in Internal Control — Integrated Framework (2013) issued by 
the Committee of Sponsoring Organizations of the Treadway Commission.  Based on our evaluation under the framework in 
Internal Control — Integrated Framework (2013), our management concluded that our internal control over financial reporting 
was effective as of December 31, 2018.   

The  Company’s  internal  control  over  financial  reporting  as  of  December  31,  2018  has  been  audited  by  KPMG  LLP,  an 

independent registered public accounting firm, as stated in their report which follows.

Changes in Internal Control Over Financial Reporting

 No change in the Company’s internal control over financial reporting occurred that has materially affected, or is reasonably 

likely to materially affect, such controls during the last quarter of the period covered by this report. 

125

Report of Independent Registered Public Accounting Firm

To the Shareholders and Board of Directors
Commerce Bancshares, Inc.: 

Opinion on Internal Control Over Financial Reporting 

We have audited Commerce Bancshares, Inc. and subsidiaries’ (the Company) internal control over financial reporting as of 
December 31, 2018, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee 
of Sponsoring Organizations of the Treadway Commission. In our opinion, the Company maintained, in all material respects, 
effective internal control over financial reporting as of December 31, 2018, based on criteria established in Internal Control - 
Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(PCAOB), the consolidated balance sheets of the Company as of December 31, 2018 and 2017, the related consolidated 
statements of income, comprehensive income, cash flows, and changes in equity for each of the years in the three-year period 
ended December 31, 2018, and the related notes (collectively, the consolidated financial statements), and our report dated 
February 21, 2019 expressed an unqualified opinion on those consolidated financial statements. 

Basis for Opinion 

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its 
assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s 
Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal 
control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are 
required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable 
rules and regulations of the Securities and Exchange Commission and the PCAOB. 

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all 
material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control 
over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating 
effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we 
considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. 

Definition and Limitations of Internal Control Over Financial Reporting 

 A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the 
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally 
accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures 
that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and 
dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit 
preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and 
expenditures of the company are being made only in accordance with authorizations of management and directors of the 
company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or 
disposition of the company’s assets that could have a material effect on the financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate 
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

Kansas City, Missouri
February 21, 2019 

126

 
 
 
 
 
 
 
 
 
 
 
 
Item 9b.  OTHER INFORMATION

None 

PART III

Item 10.  DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

The information required by Items 401, 405 and 407(c)(3), (d)(4) and (d)(5) of Regulation S-K regarding executive officers, 
directors, and corporate governance is included at the end of Part I of this Form 10-K under the caption “Executive Officers of 
the  Registrant”  and  under  the  captions  “Proposal  One  -  Election  of  the  2022  Class  of  Directors”,  “Section  16(a)  Beneficial 
Ownership Reporting Compliance”, “Audit and Risk Committee  Report”, “Committees of the Board" and "Shareholder Proposals 
and Nominations" in the definitive proxy statement, which is incorporated herein by reference.

The Company’s senior financial officer code of ethics for the chief executive officer and senior financial officers of the Company, 
including the chief financial officer, principal accounting officer or controller, or persons performing similar functions, is available 
at www.commercebank.com. Amendments to, and waivers of, the code of ethics are posted on this Web site.

Item 11.  EXECUTIVE COMPENSATION

The information required by Items 402 and 407(e)(4) and (e)(5) of Regulation S-K regarding executive compensation is included 
under  the  captions  “Compensation  Discussion  and  Analysis”,  “Executive  Compensation”,  “Director  Compensation”, 
“Compensation and Human Resources Committee Report”, and “Compensation and Human Resources Committee Interlocks and 
Insider Participation” in the definitive proxy statement, which is incorporated herein by reference.

Item 12.  SECURITY  OWNERSHIP  OF  CERTAIN  BENEFICIAL  OWNERS AND  MANAGEMENT AND 

RELATED STOCKHOLDER MATTERS

The information required by Items 201(d) and 403 of Regulation S-K is included under the captions “Equity Compensation 
Plan Information” and “Security Ownership of Certain Beneficial Owners and Management” in the definitive proxy statement, 
which is incorporated herein by reference.

Item 13.  CERTAIN  RELATIONSHIPS  AND  RELATED  TRANSACTIONS,  AND  DIRECTOR 

INDEPENDENCE

The information required by Items 404 and 407(a) of Regulation S-K is covered under the captions “Proposal One - Election 
of the 2022 Class of Directors” and “Corporate Governance” in the definitive proxy statement, which is incorporated herein by 
reference.

Item 14.  PRINCIPAL ACCOUNTING FEES AND SERVICES

The information required by Item 9(e) of Schedule 14A is included under the captions “Pre-approval of Services by the External 

Auditor” and “Fees Paid to KPMG LLP” in the definitive proxy statement, which is incorporated herein by reference.

127

Item 15.  EXHIBITS AND FINANCIAL STATEMENT SCHEDULES

PART IV

(a) The following documents are filed as a part of this report:

(1)

(2)

Financial Statements:
Consolidated Balance Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Comprehensive Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Cash Flows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Changes in Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notes to Consolidated Financial Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary of Quarterly Statements of Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Financial Statement Schedules:
All schedules are omitted as such information is inapplicable or is included in the financial 
statements.

Page

60
61
62
63
64
65
58

(b) The exhibits filed as part of this report and exhibits incorporated herein by reference to other documents are listed
below.

3 —Articles of Incorporation and By-Laws:

(1) Restated Articles of Incorporation, as amended, were filed in quarterly report on Form 10-Q (Commission 
file number 0-2989) dated May 7, 2014, and the same are hereby incorporated by reference.

(2) Restated By-Laws, as amended, were filed in current report on Form 8-K (Commission file number 0-2989) 
dated February 14, 2013, and the same are hereby incorporated by reference.

4 — Instruments defining the rights of security holders, including indentures:

(1) Pursuant to paragraph (b)(4)(iii) of Item 601 Regulation S-K, Registrant will furnish to the Commission upon
request copies of long-term debt instruments.

10 — Material Contracts (Each of the following is a management contract or compensatory plan arrangement):

(1) Commerce Bancshares, Inc. Executive Incentive Compensation Plan amended and restated as of January 1, 
2019.

(2) Commerce Bancshares, Inc. Stock Purchase Plan for Non-Employee Directors amended and restated as of 
April 17, 2013 was filed in current report on Form 8-K (Commission file number 0-2989) dated April 23, 2013, 
and the same is hereby incorporated by reference.

(3) Commerce Executive Retirement Plan amended and restated as of January 28, 2011 was filed in annual report 
on Form 10-K (Commission file number 0-2989) dated February 25, 2011, and the same is hereby incorporated 
by reference.

(4) 2009 Form of Severance Agreement between Commerce Bancshares, Inc. and the persons listed at the end of 
such agreement was filed in annual report on Form 10-K (Commission file number 0-2989) dated February 24, 
2015, and the same is hereby incorporated by reference.

(5) 2015 Form of Severance Agreement between Commerce Bancshares, Inc. and the persons listed at the end of 
such agreement was filed in annual report on Form 10-K (Commission file number 0-2989) dated February 24, 
2015, and the same is hereby incorporated by reference.

(6) 2009 Form of Severance Agreement between Commerce Bancshares, Inc. and the persons listed at the end of 
such agreement.

(7) Trust Agreement for the Commerce Bancshares, Inc. Executive Incentive Compensation Plan amended and 
restated as of January 1, 2001 was filed in quarterly report on Form 10-Q (Commission file number 0-2989) 
dated May 8, 2001, and the same is hereby incorporated by reference.

128

(8) Commerce Bancshares, Inc. 2019 Compensatory Arrangements with CEO and Named Executive Officers 
were filed in amended current report on Form 8-K (Commission file number 0-2989) dated January 23, 2019, 
and the same is hereby incorporated by reference.

(9) Commerce Bancshares, Inc. Amended and Restated 2005 Equity Incentive Plan, amended and restated as of 
April 17, 2013 (incorporated by reference to Exhibit 10(j) to Commerce Bancshares, Inc.'s Form 8-K dated April 
23, 2013).

(9)(1) Amendment No. 1 dated November 12, 2018 to Commerce Bancshares, Inc. Amended and Restated 2005 
Equity Incentive Plan, amended and restated as of April 17, 2013.

(10) Commerce Bancshares, Inc. Stock Appreciation Rights Agreement and Commerce Bancshares, Inc. 
Restricted Stock Award Agreement, pursuant to the 2005 Equity Incentive Plan, were filed in current report on 
Form 8-K (Commission file number 0-2989) dated February 23, 2006, and the same are hereby incorporated by 
reference.

(11) Commerce Bancshares, Inc. Stock Appreciation Rights Agreement, Commerce Bancshares, Inc. Restricted 
Stock Award Agreements for Executive Officers, and Commerce Bancshares, Inc. Restricted Stock Award 
Agreements for Employees other than Executive Officers, pursuant to the 2005 Equity Incentive Plan, were filed 
in quarterly report on Form 10-Q (Commission file number 0-2989) dated May 6, 2013, and the same are hereby 
incorporated by reference.

(12) Form of Notice of Grant of Award and Award Agreement for Restricted Stock for Executive Officers, 
pursuant to the Commerce Bancshares, Inc. 2005 Equity Incentive Plan, was filed in quarterly report on Form 
10-Q (Commission file number 0-2989) dated May 7, 2014, and the same is hereby incorporated by reference.

(13) Form of Notice of Grant of Award and Award Agreement for Restricted Stock for Employees other than 
Executive Officers, pursuant to the Commerce Bancshares, Inc. 2005 Equity Incentive Plan, was filed in 
quarterly report on Form 10-Q (Commission file number 0-2989) dated May 7, 2014, and the same is hereby 
incorporated by reference.

(14) Form of Notice of Grant of Award and Award Agreement for Stock Appreciation Rights, pursuant to the 
Commerce Bancshares, Inc. 2005 Equity Incentive Plan, was filed in quarterly report on Form 10-Q 
(Commission file number 0-2989) dated May 7, 2014, and the same is hereby incorporated by reference.

(15) Form of Notice of Grant of Award and Award Agreement for Restricted Stock, pursuant to the Commerce 
Bancshares, Inc. 2005 Equity Incentive Plan.

21 — Subsidiaries of the Registrant

23 — Consent of Independent Registered Public Accounting Firm

24 — Power of Attorney

31.1 — Certification of CEO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

31.2 — Certification of CFO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

32 — Certifications of CEO and CFO pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the 
Sarbanes-Oxley Act of 2002

101 — Interactive data files pursuant to Rule 405 of Regulation S-T: (i) the Consolidated Balance Sheets, (ii) the
Consolidated Statements of Income, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated
Statements of Changes in Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial
Statements, tagged as blocks of text and in detail

Item 16.  FORM 10-K SUMMARY

None. 

129

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused 

this report to be signed on its behalf by the undersigned thereunto duly authorized this 21st day of February 2019.

SIGNATURES

COMMERCE BANCSHARES, INC.

By:

/s/ THOMAS J. NOACK
Thomas J. Noack

Vice President and Secretary

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons 

on behalf of the Registrant and in the capacities indicated on the 21st day of February 2019.

By:

By:

By:

/s/ JOHN W. KEMPER

John W. Kemper
Chief Executive Officer

/s/ CHARLES G. KIM
Charles G. Kim

Chief Financial Officer

/s/ JEFFERY D. ABERDEEN
Jeffery D. Aberdeen

Controller

(Chief Accounting Officer)

All the Directors on the Board of Directors*

David W. Kemper

Terry D. Bassham

John R. Capps

Earl H. Devanny, III

W. Thomas Grant, II

Karen L. Daniel

John W. Kemper

Jonathan M. Kemper

Benjamin F. Rassieur, III

Todd R. Schnuck

Andrew C. Taylor

Kimberly G. Walker

____________
*  The Directors of Registrant listed executed a power of attorney authorizing Thomas J. Noack, their attorney-in-fact, to sign this 

report on their behalf.

By:

130

/s/ THOMAS J. NOACK
Thomas J. Noack

Attorney-in-Fact

 
 
The consolidated subsidiaries of the Registrant at February 1, 2019 were as follows:

Exhibit 21

Name
CBI-Kansas, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Kansas

Location

State or Other
Jurisdiction of
Incorporation

Clayton Financial Corp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO
Clayton Realty Corp.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO

Commerce Bank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
Commerce Brokerage Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO
Missouri
Clayton Holdings, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
Missouri
Missouri
Delaware
Illinois Financial, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peoria, IL
Delaware
Illinois Realty, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peoria, IL
Commerce Insurance Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fenton, MO
Missouri
Commerce Investment Advisors, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
CBI Equipment Finance, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
Tower Redevelopment Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
CBI Insurance Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Arizona
CFB Partners, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO
Delaware
CFB Venture Fund I, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
Delaware
Capital for Business, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri

CFB Venture Fund, L.P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO

Consent of Independent Registered Public Accounting Firm 

Exhibit 23

The Board of Directors
Commerce Bancshares, Inc.:

We consent to the incorporation by reference in the Registration Statements No. 33-28294, No. 33-82692, No. 33-8075, No.
33-78344, No. 333-14651, No. 333-186867, No. 333-188374, and No. 333-214495 on Form S-8 and No. 333-140221 and No. 
333-196689 on Form S-3ASR of Commerce Bancshares, Inc. of our reports dated February 21, 2019, with respect to the consolidated 
balance sheets of Commerce Bancshares, Inc. as of December 31, 2018 and 2017, the related consolidated statements of income, 
comprehensive income, cash flows, and changes in equity for each of the years in the three-year period ended December 31, 2018, 
and the related notes (collectively, the consolidated financial statements), and the effectiveness of internal control over financial 
reporting as of December 31, 2018, which reports appear in the December 31, 2018 annual report on Form 10-K of Commerce 
Bancshares, Inc.  

KPMG LLP

Kansas City, Missouri
February 21, 2019

 
POWER OF ATTORNEY

Exhibit 24

KNOW ALL MEN BY THESE PRESENTS, that the undersigned do hereby appoint Thomas J. Noack and Jeffery D. Aberdeen, 
or either of them, attorney for the undersigned to sign the Annual Report on Form 10-K of Commerce Bancshares, Inc., for the 
fiscal year ended December 31, 2018, together with any and all amendments which might be required from time to time with 
respect thereto, to be filed with the Securities and Exchange Commission under the Securities Exchange Act of 1934, with respect 
to Commerce Bancshares, Inc., with full power and authority in either of said attorneys to do and perform in the name of and on 
behalf of the undersigned every act whatsoever necessary or desirable to be done in the premises as fully and to all intents and 
purposes as the undersigned might or could do in person.

IN WITNESS WHEREOF, the undersigned have executed these presents as of this 25th day of January, 2019.

/s/ TERRY D. BASSHAM

/s/ JOHN R. CAPPS

/s/ EARL H. DEVANNY, III

/s/ W. THOMAS GRANT, II

/s/ KAREN L. DANIEL

/s/ DAVID W. KEMPER

/s/ JOHN W. KEMPER

/s/ JONATHAN M. KEMPER 

/s/ BENJAMIN F. RASSIEUR, III

/s/  TODD R. SCHNUCK

/s/ ANDREW C. TAYLOR  

/s/ KIMBERLY G. WALKER

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CERTIFICATION

Exhibit 31.1

I, John W. Kemper, certify that:

1. I have reviewed this annual report on Form 10-K of Commerce Bancshares, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact 
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading 
with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in 
all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented 
in this report;

4. The  registrant’s  other  certifying  officer  and  I  are  responsible  for  establishing  and  maintaining  disclosure  controls  and 
procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined 
in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed  such  disclosure  controls  and  procedures,  or  caused  such  disclosure  controls  and  procedures  to  be 
designed  under  our  supervision,  to  ensure  that  material  information  relating  to  the  registrant,  including  its  consolidated 
subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being 
prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting 
to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the 
preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report 
based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during 
the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially 
affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing 
the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial 
reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report 
financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in 

the registrant’s internal control over financial reporting.

February 21, 2019

/s/ JOHN W. KEMPER
John W. Kemper
President and
Chief Executive Officer

 
 
 
 
 
Exhibit 31.2

I, Charles G. Kim, certify that:

1. I have reviewed this annual report on Form 10-K of Commerce Bancshares, Inc.;

CERTIFICATION

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact 
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading 
with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in 
all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented 
in this report;

4. The  registrant’s  other  certifying  officer  and  I  are  responsible  for  establishing  and  maintaining  disclosure  controls  and 
procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined 
in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed  such  disclosure  controls  and  procedures,  or  caused  such  disclosure  controls  and  procedures  to  be 
designed  under  our  supervision,  to  ensure  that  material  information  relating  to  the  registrant,  including  its  consolidated 
subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being 
prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting 
to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the 
preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report 
based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during 
the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially 
affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing 
the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial 
reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report 
financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in 

the registrant’s internal control over financial reporting.

February 21, 2019

/s/ CHARLES G. KIM
Charles G. Kim
Executive Vice President and
Chief Financial Officer

 
 
 
 
 
 
 
 
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 32

In connection with the Annual Report of Commerce Bancshares, Inc. (the “Company”) on Form 10-K for the year ended 
December 31, 2018 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), we, John W. Kemper 
and Charles G. Kim, Chief Executive Officer and Chief Financial Officer, respectively, of the Company, hereby certify, pursuant 
to 18 U.S.C. Section 1350 as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to the best of our knowledge:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of 

operations of the Company.

/s/ JOHN W. KEMPER
John W. Kemper
Chief Executive Officer

/s/ CHARLES G. KIM
Charles G. Kim
Chief Financial Officer

February 21, 2019

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the 
Company and furnished to the Securities and Exchange Commission or its staff upon request.

C O R P O R AT E   H E A D Q U A R T E R S

I N V E S T O R   I N Q U I R I E S

Shareholders, analysts and investors seeking information about the 

Company should direct their inquiries to:

Jeffery D. Aberdeen, Controller

1000 Walnut 

P.O. Box 419248

Kansas City, MO 64141-6248

(800) 892-7100

mymoney@commercebank.com

S H A R E H O L D E R S   M AY  R E C E I V E   F U T U R E  A N N U A L   

R E P O R T S  A N D   P R O X Y  M AT E R I A L S   O N L I N E

To take advantage of the opportunity to receive  

materials electronically, rather than by mail, individuals  

who hold stock in their name may enroll for electronic  

delivery at Computershare’s investor website  

www.computershare.com/investor

•  If you have already created a login ID and password at the above site, 

log in and follow the prompts to “Enroll in Electronic Delivery.”

•  If you have not created a login ID and password on the above site, 

choose “Create Login.” You will need the Social Security number or tax 

ID number associated with your Commerce stock account to create the 

login. After you have created your login, follow the prompts to “Enroll in 

Electronic Delivery.”

Please note:

• Your consent is entirely revocable.

•   You can always vote your proxy on the internet whether  

or not you elect to receive your materials electronically.

Shareholders who hold their Commerce stock through a bank,  

broker or other holder of record should refer to the information 

provided by that entity for instructions on how to elect to view future 

annual reports and proxy statements over the internet.

Employee PIP (401(k)) shareholders who have a Company email  

address and online access will automatically be enrolled to receive the 

Annual Report, Proxy Statement and proxy card over the  

internet unless they choose to opt out by emailing the Corporate 

Secretary at thomas.noack@commercebank.com. 

1000 Walnut

P.O. Box 419248

Kansas City, MO 64141–6248

(816) 234–2000

www.commercebank.com

I N D E P E N D E N T A C C O U N TA N T S

KPMG LLP 

Kansas City, Missouri

T R A N S F E R  A G E N T,   R E G I S T R A R   

A N D   D I V I D E N D   D I S B U R S I N G  A G E N T

Shareholder correspondence should be mailed to: 

Computershare 

P.O. Box 505000 

Louisville, KY 40233

Overnight correspondence should be sent to: 

Computershare 

462 South 4th Street, Suite 1600

Louisville, KY 40202

Within USA Telephone: 800–317–4445

Outside USA Telephone: 781–575–2723

Hearing Impaired/TDD: 800–952–9245

Website: www.computershare.com/investor

Shareholder online inquiries: 

https://www-us.computershare.com/investor/Contact

S T O C K   E X C H A N G E   L I S T I N G

Nasdaq

Symbol–Common Stock: CBSH 

Symbol–Preferred Stock: CBSHP

C O M M O N   S T O C K   I N F O R M AT I O N

The table below sets forth the high and the low prices of actual 

transactions for the Company’s common stock, adjusted for the 

December 2018 5% stock dividend, which is publicly traded on the 

Nasdaq Stock Market.

FISCAL 2018

First Quarter

Second Quarter

Third Quarter

Fourth Quarter

A N N U A L  M E E T I N G

HIGH

$58.93

64.21

69.10

64.70

LOW

$52.24

55.11

61.26

53.40

The annual meeting of shareholders will be held Wednesday, April 17, 

2019 at 9:30 a.m., in the Kemper Auditorium on the 15th floor of the 

Commerce Trust Company Building at 922 Walnut Street, Kansas City, 

Missouri 64106. 

29

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORT 
C O M M E R C E   B A N C S H A R E S ,   I N C .

1000 WALNUT 
P.O. BOX 419248

KANSAS CITY, MO 64141-6248 

Phone:  (816) 234-2000 
(800) 892-7100

Email: mymoney@commercebank.com
Website: www.commercebank.com

An Equal Opportunity Employer

30

COMMERCE BANCSHARES, INC.  |  2018 ANNUAL REPORT