Quarterlytics / Financial Services / Banks - Regional / Commerce Bancshares Inc

Commerce Bancshares Inc

cbsh · NASDAQ Financial Services
Claim this profile
Ticker cbsh
Exchange NASDAQ
Sector Financial Services
Industry Banks - Regional
Employees 1001-5000
← All annual reports
FY2019 Annual Report · Commerce Bancshares Inc
Sign in to download
Loading PDF…
Embracing a 
Growth Mindset.

2019 Annual Report & Form 10-K

Team members featured from left to right: Renee Blake, Anthony Atencio, Kala Gebhard, Rod Campbell and Niaz Khan

Embracing a Growth Mindset

The world is changing, and it is changing 
more quickly than ever. New technologies, 
shifting customer demographics and 
expectations, and an evolving competitive 
landscape are reshaping the banking 
industry. Commerce understands that to 
thrive and endure for the long term, we need 
to stay curious, be agile in response to our 
customers’ needs and maintain a strategic 
vision that positions us to grow and innovate. 

Commerce is committed to changing with 
the times, and to do that, our organization 
embraces a growth mindset. We look at 
challenges as opportunities to innovate, at 
disruption as a chance to uncover new ways 
to create value. We build on the 154-year 
foundation of our successful franchise but 
look for ways to raise the performance bar 
even higher. To do this, we bring together 
best-in-class products with exceptional teams 
dedicated to understanding and accepting 
our customers’ unique challenges. As we 
enter a new and uncertain decade in financial 
services, it is Commerce’s growth mindset 
that underpins and enables our continued 
success.

About the Cover

Our ability to communicate and collaborate is one of 
our greatest strengths as an organization, and 
embracing a growth mindset will propel us beyond 
our current level of success. We encourage team 
members from across the bank to come together, 
bringing diverse perspectives and new ideas for 
helping our customers and growing our business.

From left to right: Crystal Yang, Business Line Project 
Manager; Beth Feuring, Director of Talent Development; 
Felecia Hogan, Bank Operations Group Manager; and 
Matt White, Director of Commercial Strategy, Marketing 
and Sales Delivery

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

1

Financial Highlights

(In thousands, except per share data)

2015

2016

2017

2018

2019

OPERATING RESULTS

Net interest income

Provision for loan losses

Non-interest income

Investment securities gains (losses), net

Non-interest expense

Net income attributable to Commerce Bancshares, Inc.

Net income available to common shareholders
Cash dividends on common stock

$

634,320
28,727 

422,444 

6,320 

650,792 

263,730 

254,730 
84,961 

$

 680,049  $
36,318 

 733,679  $
 45,244 

446,556 

(53)

689,229 

275,391 

266,391 
87,070 

 461,263 

 25,051 

 744,343 

 319,383 

 310,383 
 91,619 

 823,825  $

 821,293 

 42,694 

 501,341 

 (488)

 737,821 

 433,542 

 424,542 
 100,238 

 50,438 

 524,703 

3,626

 767,398 

 421,231 

 412,231
113,466

AT YEAR END

Total assets

Loans, including held for sale

Investment securities

Deposits

Equity

Non-performing assets
Common shares outstanding1

Tier I common risk-based capital ratio

Tier I risk-based capital ratio

Total risk-based capital ratio

Tier I leverage ratio

Tangible common equity to tangible assets ratio

Efficiency ratio

OTHER FINANCIAL DATA (based on average balances)
Return on total assets

Return on common equity

Loans to deposits

Equity to assets
Net yield on interest earning assets (T/E)

PER COMMON SHARE DATA

Net income - basic1
Net income - diluted1
Market price1
Book value1
Cash dividends1

Cash dividend payout ratio

$  24,604,962  $  25,641,424  $  24,833,415  $  25,463,842  $  26,065,789 

12,444,299 

13,427,192 

 14,005,072 

 14,160,992 

 14,751,626

9,901,680 

9,770,986 

 8,893,307 

 8,698,666 

 8,741,888 

19,978,853 

21,101,095 

 20,425,446 

 20,323,659 

 20,520,415 

2,367,418 

2,501,132 

 2,718,184 

 2,937,149 

 3,138,472 

29,394 

118,179 

11.52%

12.33

13.28 

9.23 

8.48 

61.42 

14,649 

117,454 

11.62%

12.38

13.32 

9.55 

8.66 

61.04 

 12,664 

 117,543 

 13,949 

 116,685 

12.65%

14.22%

13.41

 14.35 

 10.39 

 9.84 

 62.18 

14.98

 15.82 

 11.52 

 10.45 

 55.58 

10,585

112,132

13.93%

14.66

15.48

 11.38 

 10.99 

 56.87 

1 . 1 1%

1 .1 2%

1.28%

1.76%

1.67 %

11.43 

61.44 

10.00 
2.93 

11.33 

63.71 

10.16 
3.04 

 12.46

 66.18 

 10.53 
 3.19 

 16.16 

 69.27 

 11.24 
 3.53 

$

 2.11 

$

 2.26  $

 2.63  $

 3.61 

$ 

2.10 

35.00 

18.81 

0.705 

33.35%

2.26 

49.94 

20.06 

0.740 

32.69 %

 2.62 

 50.65 

 21.89 

 0.777 

29.52%

 3.60 

 53.69 

 23.93 

 0.853 

23.61 %

14.06 

 71.54 

12.20 
3.48

 3.59 

 3.58 

67.94

 26.70 

 0.990 

27.52%

1Restated for the 5% stock dividend distributed December 2019

Return on Average Common Equity

Return on Average Assets

20.0%

15.0%

10.0%

5.0%

0.0%

2.0%

1.5%

1.0%

0.5%

0.0%

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

Commerce

Peers

Large Banks

Commerce

Peers

Large Banks

Commerce 10-Year Average: 12.4%     Peers’ 10-Year Average: 8.2%

Commerce 10-Year Average: 1.3%     Peers’ 10-Year Average: 1.0%

Source: S&P Global Market Intelligence, and company reports and filings as of December 31, 2019

2

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

Letter to Our Shareholders

Commerce Bancshares enjoyed another strong year of financial performance in 
2019. Modest loan growth and strong deposit retention, combined with low credit 
costs, partially offset the compressed net interest margin created by a flattening 
yield curve. Despite a slowdown in economic growth in 2019, the overall economy 
remains strong as we have now entered the longest business cycle expansion 
on record. The Federal Reserve’s interest rate cuts in the second half of the year 
provided an additional boost to keep the markets we serve growing and healthy. 
We expect this modest economic growth to continue as we head into 2020. 

The banking industry continues to face pressure due to consolidation, changing 
demographic trends and increased competition. Our team members remain 
committed to recognizing these trends as opportunities and strive to continually 
deliver innovative products and services to address our customers’ unique 
challenges. Our strong culture is the key driver of our long-term success. It’s a 
culture that embraces a growth mindset — continuously striving to improve — and 
provides us with the framework to build upon our success and deliver  
value-added solutions to our customers. 

The execution of our long-term strategic objectives allowed us to deliver one of the highest returns on equity among 
the 50 largest banks in the country. Consistent with our strong financial position, we returned capital to shareholders 
through increased dividends and share repurchases. In February 2020, we increased our quarterly common dividend 9% 
to $.27 per share, our 52nd consecutive year of dividend increases. Additionally, over the course of 2019, we repurchased 
approximately $285 million of common shares. Over the past 15 years, the annualized total return for shareholders has 
been 9.6% compared to the KBW Bank Index of 3.1%. 

We will continue to focus on the long-term growth and health of your company with an emphasis on building customer 
relationships, collaborating across business lines and providing innovative solutions. While the current interest rate 
environment will put pressure on banking industry earnings, I have confidence in our diversified business model and in 
our consistent approach to driving shareholder value. It is this approach that will position Commerce to deliver strong 
earnings growth for many years to come. 

I would like to thank our team members, customers and shareholders for their ongoing support, and look forward to our 
continued success in 2020. 

Long-Term Shareholder Return
Cumulative Total Return Indexed, 12/31/2004 = $100

$450
$450

$400
$400

$350
$350

$300
$300

$250
$250

$200
$200

$150
$150

$100
$100

$50
$50

$0
$0

Over the  
past 15 years

9.6% 

Annualized 
Shareholder  
Return

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

COMMERCE (CBSH)

NASDAQ BANK

KBW BANK

S&P

Source: Bloomberg as of December 31, 2019

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

3

Embracing a Growth Mindset

John W. Kemper
President and Chief Executive Officer
C O M M E R C E   B A N C S H A R E S ,   I N C .
F E B R U A R Y  2 5 ,   2 0 2 0

Dear Commerce Shareholders:

The past year for your company was 
marked by strong performance against 
the backdrop of healthy economic 
growth but also an increasingly 
challenging yield curve, which put 
pressure on net interest margins. This 
performance was driven by delivering 
innovative products and solutions to our 
customers, maintaining discipline related 
to credit and expense management, and 
investing in technology and talent that 
will pay dividends for years to come.

Although we are certainly pleased with 
these financial results, we are equally 
encouraged by the underlying growth 
that makes this possible. At Commerce, 
when we talk about growth, we talk 
about the mindset that is needed to 
sustain and propel our organization into 
the future. This mindset, and the work 
that supports it, goes beyond merely 
showing growth for growth’s sake. 
Growth means more than a swelling 
balance sheet, increasing headcount and 
expansion into new geographic markets 
— though certainly these may be 
desired outcomes. To us, growth must 
be measured in terms of our capabilities 
and cohesion as a team. Having a 
growth mindset means challenging 
ourselves to adapt to a changing world 
and avoiding the complacency that can 
afflict any high-performing organization, 
much less one with a history and culture 
154 years in the making. When we 
approach our customers’ needs with a 
growth mindset, we see their challenges 

as opportunities to help. This is how we 
strive to be a better partner, add more 
value to customers’ lives and enterprises 
and, through this collaboration, create 
rewards for our team members and 
shareholders.

Our Results

In some ways, 2019 had the misfortune 
of following 2018, an exceptional year for 
bank earnings, driven by an expanding 
net interest margin which was, itself, 
a product of rising short-term interest 
rates. These factors, combined with 
the benefits of tax reform and benign 
credit, created a near-ideal earnings 
environment. Despite the reversal 
of this interest rate situation and the 
resultant headwinds, our results in 2019 
were nonetheless robust, reflecting 
the diversity of our business model, the 
steady geographic markets we serve 
and the focus on delivering on our “blue 
chip” strategic objectives.

In 2019, net 
income available 
to common 
shareholders 
totaled $412 million. 
Returns on average 
assets and average 
common equity 
totaled 1.67% and 
14.1%, respectively, 
positioning 
Commerce as 
having one of 
the best financial 

4

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

performances of the nation’s 50 largest banks. 
The bank grew year-end loan balances 4%, 
increased year-end deposit balances 1% and 
generally grew revenue across our business lines, 
all while keeping credit losses to a minimum and 
maintaining a strong balance sheet.

We returned more than 
$407 million in capital to 
our shareholders in 2019, 
including $122 million in 
cash dividends and $285 
million in common share 
repurchases. In February 
2020, we increased our 

common dividend 9% to $.27 per share, the 52nd 
consecutive year of such increases. This steady 
shareholder return of Commerce stock, including 
dividends, has outpaced the KBW Bank Index by 
an annualized 6.5% over the last 15 years.  

Payout Ratio
Capital Returned to Common Shareholders as a Percentage 
of Net Income Available to Common Shareholders

97%

35%

41%

2017

2018
Capital includes total cash dividends paid on common stock
plus total common shares repurchased

2019

The strength of the Commerce franchise also 
depends on the diversity in our loan portfolio and 
fee-based businesses. Our significant presence 
in payments and wealth management provides 
consistent returns and positions Commerce 
uniquely among our peer bank and non-bank 
competitors. More importantly, these capabilities 
allow us to add more value to every customer 
relationship. 

Diverse Revenue
Non-Interest Income as a Percentage of Total Revenue

$550

s
n
o

i
l
l
i

m
n

i

$

$500

$450

$400

50%

40%

30%

20%

10%

0%

2017

2018

2019

Non-Interest Income (left)
Non-Interest Income to Total Revenue (right)

We ended 2019 with a tangible common equity to 
asset ratio of 11% and a total risk-based capital ratio 
of 15.5%. Our robust capital ratios position us well, 
both for future growth and for times of economic 
stress. Because of this strong position and steady 
earnings profile, Commerce enjoys an a1 baseline 
credit assessment rating from Moody’s. Only five 
other banks in the country maintain a credit rating 
at this level or better.  

Strength and Growth Across Our 
Business Segments

Strength of Our Business

Consumer Banking  

Commerce’s core strengths lie in the super-
community model that distinguishes us from 
other banks — a model that emphasizes local 
connection, decision-making and service, 
coupled with the sophisticated products and 
advice typically found at larger banks. Our strong 
capital position, credit discipline, earnings profile 
and focus on operational efficiency enable us to 
invest in new products, services and markets.  

In the consumer banking segment, Commerce is 
focused on refining and improving the customer 
experience and, because all customers are 
different, doing so through the channels they 
prefer. During 2019, we introduced a host of 
new consumer enhancements, with particular 
emphasis on digital channels and personalizing 
the banking experience. Over the course 

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

5

 
 
of the year, Commerce 
delivered 22 new 
functionality releases in 
our mobile banking app 
while improving our app 
store rating to a 4.7 on 
both Android® and iOS 
platforms. In addition, 

we introduced CommercePremier — a new 
relationship management program designed to 
deepen our engagement with key retail clients. 
To better understand our customers’ needs, our 
branch bankers leverage a Customer Advising 
Referral Assistant (CARA) tool to help identify 
financial challenges and recommend proven 
solutions. 

We continue to innovate with new ideas for 
branch design to address changing customer 
preferences. We recently opened our first 
Commerce Bank Connect™ location in St. 
Louis. This location has many new capabilities 
compared to a traditional branch and is designed 
to connect our brand and solutions with 
people, ideas and the community as a whole. 
Another new location in Denver is designed as a 
collaborative space to engage small business and 
retail customers with relevant bank partners. We 
also introduced a new branch in Peoria, refreshed 
27 locations across our footprint, and optimized 

6

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

our branch and ATM locations to align with 
customer needs. Our long-term focus continues 
to be on making investments in innovation while 
managing our expenses appropriately. These 
initiatives allowed us to grow retail deposits 2% 
while holding costs well below peer benchmarks.  

Commercial Banking and  
Commercial Payments  

Our commercial banking and payments teams 
serve more than 13,000 business clients. We 
recognize the value of having a financial partner 
that truly understands clients’ unique financial 
needs. Our teams are comprised of highly skilled 
bankers and payments experts with considerable 
knowledge of the markets where we operate and 
the industry verticals we serve. We use insights 
gained from working with clients across the U.S. 
to help businesses access the payments system, 
manage risk, fund growth and improve cash flow. 

Our commercial division continues to focus 
on the growing healthcare industry. Through 
our team of seasoned specialists, many of 
whom have direct experience in the healthcare 
field, CommerceHealthcare® delivers a fresh 
perspective on financial solutions, focusing on 
receivables, payments and financing.  

In close consultation with our existing customers, 
CommerceHealthcare® recently introduced new 
solutions for patient refunds and online bill pay, 
pre-service enrollment for patient financing and 
remote deposit for providers. Our tools help 
providers streamline financial processes, optimize 
revenue and payments, and improve cash flow. 

Our CommercePayments™ group thinks about the 
future of payments beyond the payer — focusing 
on the supplier to help balance the equation. 
As a payments leader, we take a pragmatic 
approach to payment solution development, 
keeping our customers at the forefront of all that 
we do. Our CommercePayments™ team strives to 
provide reimagined and simplified payables and 

receivables solutions that allow our customers to 
focus on what matters most to them. 

With the significant growth in our expansion 
markets, we continue efforts to ensure 
Commerce is positioned to effectively serve 
these communities through strategic locations, 
high-performing talent and local industry 
specialists. In 2019, we upgraded our commercial 
offices in Oklahoma City, Houston, Nashville 
and Indianapolis. We also opened an additional 
business banking center in the Highlands area of 
northwest Denver. We are committed to investing 
in and expanding our presence in these markets.  

Expansion Market Loan Growth
3-year CAGR

13%

our peers in client satisfaction (96%) and are 
industry leading in our retention of individual 
investment assets (96%), reflecting the strong 
partnerships we form with our clients. 

We continue to find innovative ways to fuel 
growth in our wealth management business. 
We recently invested in a new private banking 
lending platform that will transform how 
we support unique client needs with highly 
specialized products. We launched a new 
client relationship management (CRM) system 
to better serve our clients and identify future 
opportunities. Additionally, we are expanding our 
brand awareness efforts and implementing a new 
consumer engagement process to increase our 
client relationships and the breadth of services 
we provide. We believe investments such as 
these will position us for continued growth and 
superior returns well into the future.  

3%

Trust Assets Under Administration

Total Company

Expansion Markets

Wealth Management

As one of the nation’s largest bank-managed trust 
companies, we have the scale, product depth 
and professional team to serve the needs of 
individual and institutional clients, while providing 
financial advice with an individualized approach 
and tailored solutions. Within our personal wealth 
service model, we oversee Commerce Brokerage 
Services, Inc., Commerce Trust Company and 
Commerce Family Office, delivering a suite of 
comprehensive solutions to address our clients’ 
unique needs.   

Our differentiated wealth management business 
was a strong contributor to our financial results in 
2019. The team grew asset management revenue 
7%, and assets under administration reached a 
record $56.7 billion. We continue to outperform 

s
n
o

i
l
l
i

b
n

i

$

$60

$55

$50

$45

$40

$57

$49

$50

2017

2018

2019

Our Culture - Raising the Bar by 
Embracing a Growth Mindset

At Commerce, we cultivate a culture of high 
performance and continuous improvement. We 
believe our culture — in particular, our ability to 
communicate and work collaboratively on behalf 
of our customers — is our differentiating strength 
and the source of our long-term competitive 
advantage.  

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

7

 
 
Collaboration Across the Bank

Collaboration is at the heart of everything we do. 
As mentioned in last year’s report, we have been 
immersed in the planning and building phases 
of a complete core deposit system conversion. 
This project is an example of an extraordinary 
collective effort, spanning business lines, 
operations and information technology, to create 
a successful implementation that is scheduled 
to go live in 2020. Recent CRM upgrades in our 
commercial, payments and trust areas have 
created the foundation for better information-
sharing and collaboration across all corners 
of the bank. These tools enable the 
communication and collaboration 
that is at the heart of our 
Commerce culture, allowing 
us to work together with 
agility on behalf of our 
customers. 

Diversity, Inclusion  
and Equity 

Over the past few years, 
Commerce has made 
significant progress in 
building a more diverse and 
inclusive culture in which all 
team members can thrive. We 
believe our success is defined not 
only by our ability to help people meet their 
financial challenges, but also by the mark we 
leave on the world at large. That’s why we make 
ongoing investments in ideas, programs and 
technology that serve our customers, strengthen 
our communities and support a healthy working 
environment. As a socially responsible corporate 
citizen, we continuously seek opportunities 
to make a difference. Our community 
involvement, diversity and inclusion initiatives, 
and sustainability efforts are all products of a 
culture that emphasizes being a force for good 
in our region and in our industry. The common 

denominator behind these investments is our 
commitment to meeting people where they are, 
learning about their needs, and building strong 
and lasting relationships.

In support of the diverse makeup of today’s 
labor force, Commerce offers a variety of internal 
resource groups, mentoring programs and 
networking opportunities to help team members 
feel connected to our bank and to each other. 
EMERGE, a resource group that focuses on 
creating a culture that attracts, develops and 
engages young professionals, now boasts nearly 
600 members across Commerce. RISE, a similar 

group created to support the personal 

and professional growth among 
women at Commerce, has 

1,200 engaged members. 
Recent launches of VIBE 

(multicultural) and PRIDE 
(LGBTQIA+) groups have 
brought even more 
diverse stakeholders 
into the fold.

Supporting Our 
Communities

As a bank, we know our 
success is tied inextricably 
to the communities we serve. 
Our team members volunteer for and 
serve a host of local nonprofit entities across our 
markets. In 2020, Commerce is offering all team 
members the opportunity to spend a day with 
full pay volunteering for causes of their choosing. 
Our people are also engaged in governance and 
leadership roles, serving on the boards of more 
than 500 nonprofits. According to the Federal 
Reserve, Commerce is considered a leader in 
providing community development services, 
and we have maintained an “outstanding” rating 
for community reinvestment for more than 20 
years. Last year, Commerce bankers donated 
nearly $300,000 to the E2E Foundation, an 

8

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

employee-owned 501(c)(3) that launched in 2016, 
to support teammates in need. Additionally in 
2019, Commerce Trust Company advised on 
more than $22 million of charitable investments 
into our communities on behalf of the Commerce 
Bancshares Foundation and private foundations 
that have engaged the bank as trustee.

Looking Ahead in 2020

We have a lot to be proud of — and grateful 
for — as we enter 2020. Our consistently strong 
financial performance, our culture and values, 
and the strength of our team position us to take 
a long-term view. The markets we serve continue 
to be healthy, and economic activity remains 
strong.

We will continue to invest in our banking 
activities in expansion markets outside of our 
legacy footprint. We have been successful in 
hiring experienced bankers in these markets 
who embrace our Commerce culture and deliver 
the entire suite of competitive products and 
solutions to our customers.  

The banking industry will continue to experience 
disruption from consolidation and non-bank 
competitors. Part of our growth mindset is to 
look at this disruption as a source of opportunity. 
As we look to the future, our bank will continue 
to invest in the people and technology needed 
to adapt to a changing landscape. We will focus 
on continuous improvement and efficiency while 
sustaining our investment and focus on “blue 
chip” objectives that drive our growth well into 
the future.  

Our team members come to work every day 
to accept as their own the challenges our 
customers face. Our customers are at the center 
of everything we do; their needs serve as our 
compass. While the future holds challenges, we 
will seek to learn and to grow, and to sustain 
the success of your company through this new 
decade.

Growth in EPS and Stock Price

e
c
i
r
P
k
c
o
t
S

$80.00

$60.00

$40.00

$20.00

$0.00

$4.00

$3.50

$3.00

$2.50

$2.00

$1.50

$1.00

$0.50

$0.00

)
S
P
E
(
e
r
a
h
S

r
e
P
s
g
n
n
r
a
E

i

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

Stock Price              Earnings Per Share (EPS)

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

9

 
 
 
 
Performance Highlights

Total Loans

$ in billions
5-year CAGR = 5.2%

$14.8

$14.0

$12.4

2015

2017

2019

Fee Income

in 2019

Million in Share 
Repurchases 
in 2019

10

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

• Commerce reported earnings per share of $3.58, down less than  1% from 2018. Return on average assets totaled 1.67% in 2019,   while the return on common average equity was 14.1%, which  compares favorably to the top 50 bank industry average of   1.25% for return on average assets and 11.0% for return on   average common equity. • Net income available to common shareholders totaled $412   million in 2019 compared to $425 million last year, reflecting 5%   growth in our fee income and a disciplined approach to   managing expenses, offset by higher loan losses. • In 2019, Commerce paid a regular cash dividend of $.99 per share   (restated) on common shares, representing a 16% increase over   the prior year. In February 2020, we announced a 9% increase   in our regular cash dividend, marking the 52nd consecutive year   in which regular cash dividends increased. Also in 2019, for the   26th year in a row, we paid a 5% stock dividend. • Total shareholders’ equity grew to $3.1 billion, while our Tier I   common risk-based capital ratio decreased to 13.9%, compared   to 14.2% last year. In 2019, we purchased $285 million in treasury   stock of the company.• Period end total loans grew $591 million, or 4%, in 2019, driven   mostly by increases in commercial and industrial loans and   personal real estate loans, which grew 9% and 11%, respectively. • Loan growth in our expansion markets continued to outpace that   of the company overall, with loans increasing 5% to $2.3 billion   at year end. Revenue growth from our expansion markets   increased 12% in 2019. We continued to support and develop our   commercial banking teams in our expansion markets, adding   new team members and opening a business banking center in   Denver during 2019. • Fee income increased 5% overall on solid growth from trust   fees,  mortgage banking revenue and cash sweep commissions,   which grew 5%, 32% and 29%, respectively. The diversity in our   products continues to add consistency to our earnings and   complements our lending activities to build stronger banking   relationships.• Fee income from our wealth management businesses grew   6% to $184 million. Commerce Trust Company assets under    administration now total $56.7 billion.• Credit quality remains strong. While net loan charge-offs grew   to $50 million, mostly on higher consumer losses, net credit   losses totaled only .35% of total loans. In addition, non-  performing assets declined to .07% of total loans and remain at   very low levels.• Commerce Bank was named among America’s Best Banks 2019   by Forbes. We were the top-ranked Missouri-based bank and   ranked 17th in the nation overall.Commerce by the Numbers

$26.1  

      Billion in Assets

$7.6  

Billion in Market Capitalization

47th  

Among U.S. Banks

18th  

Among U.S. Banks

$34.4  

 Billion in Trust Assets 
Under Management

18th  

Among U.S. Banks1

$20.5  

      Billion in Total Deposits

$14.8  

      Billion in Total Loans

12 th 

Largest Commercial Card Issuer2

154 

Years in Business

a1 

Baseline Credit Assessment 

Commerce is 1 of 6 U.S. banks  
with an a1 or better  
Moody’s rating

4,858 

Full-Time Equivalent  
Employees

F U L L - S E RV I C E   B A N K I N G   F O OT P R I N T 

164 full-service branches and 366 ATMs 
St. Louis  •  Kansas City   
Springfield  •  Central Missouri 
Central Illinois  •  Wichita  
Tulsa  •  Oklahoma City  •  Denver

C O M M E R C I A L  O F F I C E S

Cincinnati  •  Nashville  •  Dallas 
Des Moines  •  Indianapolis 
Grand Rapids  •  Houston

U. S .  P R E S E N C E

 Extended Commercial Market Area
 Commercial Payments Services 
Offered in 48 states across the U.S.

Source: S&P Global Market Intelligence, and company reports and filings as of December 31, 2019
1Regulated U.S. depositories, which includes commercial banks, bank holding companies and credit unions 
2Based on Top 50 U.S. Banks by asset size as of 2018 and Nilson Report rankings

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

11

Community Advisors

Our Community Advisors help us understand the unique needs and challenges of our customers and communities. They are 
business owners, educators, professionals and civic leaders who take on the challenges of their organizations and communities 
every day. We’re continually impressed by their hard work and grateful to them for sharing their valuable insights. It is because 
of our Community Advisors in each of our markets that we’re able to say “Challenge Accepted.®”  

Missouri 
CAPE GIRARDEAU

Nick Burger
Commerce Bank

Tim Coad
Coad Chevrolet and Coad Toyota

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Mike Kasten
Beef Alliance

Adam Kidd
Kidd’s Gas & Convenience Store

Frank Kinder
Red Letter Communications, Inc.

Steve Sowers 
Commerce Bank

Susan Layton Tomlin
Layton & Southard, LLC

Allen Toole
Schaefer’s Electrical Enclosures

Ben Traxel
Dille & Traxel

CENTRAL MISSOURI

Dan Atwill
Boone County Commission

Dr. Holly Bondurant
Tiger Pediatrics

Brent Bradshaw
Orscheln Management Co.

Philip Burger
Burgers’ Smokehouse

Brad Clay
Commerce Bank

Sarah Dubbert
Commerce Bank

Mark Fenner
Former Energy Industry CEO

Joe Hartman
Retired, Commerce Bank

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

George M. Huffman
Pearl Motor Company

Jack W. Knipp
Knipp Enterprises

Rick Kruse
Retired, Boone National Savings &  
Loan Assoc.

Dr. Mike Lutz
Mike Lutz, DDS

Dr. Clifford J. Miller
Green Hills Veterinary Clinic

Robby Miller
Mexico Heating Company

Todd Norton
Commerce Bank

Mike Petrie
Commerce Bancshares, Inc.

Robert K. Pugh
Retired, MBS Textbook Exchange

Gina Raines
Commerce Bank

Jim Rolls
Retired, Associated Electric Cooperative

Steve Sowers
Commerce Bank

David Townsend
Agents National Title Insurance Company

Andy Waters
AW Holdings, LLC

Larry Webber
Webber Pharmacy

Robin Wenneker
CPW Partnership

Dave Whelan
Commerce Bank

Dr. John S. Williams
Retired, Horton Animal Hospital

HANNIBAL

C. Todd Ahrens
Hannibal Regional Healthcare System

David M. Bleigh
Bleigh Construction Company, 
Bleigh Ready Mix Company

Jim Humphreys
Luck, Humphreys and Associates, CPA, PC

Darin D. Redd
Commerce Bank

Mike Scholes
Reliable Termite & Pest Control, Inc.

Steve Sowers 
Commerce Bank

HARRISONVILLE

Aaron Aurand
Crouch, Spangler & Douglas

Connie Aversman
Commerce Bank

Larry Dobson
Real Estate Investments

Mark Hense
iFIL USA, LLC

Scott Milner
Max Ford

Brent Probasco
Cass Regional Medical Center, Inc.

Aaron Rains
Commerce Bank

Laurence Smith
Reece Nichols Smith Realty

Dr. Larry Snider
Retired, Snider Optometry 

Timothy Soulis
Golden Classics Jewelers

KANSAS CITY

Ali H. Armistead
Alaris Capital, LLC

Kevin G. Barth
Commerce Bancshares, Inc. 
Commerce Bank

Rosana Privitera Biondo
Mark One Electric Co., Inc.

Clay C. Blair, III
Clay Blair Services Corp.

Timothy S. Dunn
J.E. Dunn Construction Co., Inc.

Jon D. Ellis
Paradise Park, Inc.

Stephen E. Gound
Labconco Corp.

Jonathan M. Kemper
Commerce Bancshares, Inc. 
Commerce Bank

David F. Kiersznowski
DEMDACO

Michael P. McCoy
Intercontinental Engineering-Manufacturing 
Corporation

Stephen G. Mos
Central States Beverage Company

Edward J. Reardon, II
Commerce Bank

Ora H. Reynolds
Hunt Midwest Enterprises, Inc.

Dr. Nelson R. Sabates
Sabates Eye Centers

Charles S. Sosland
Sosland Publishing Company

Thomas R. Willard
Commerce Trust Company 
Tower Properties Company

POPLAR BLUFF

Edward L. Baker
Edward L. Baker Enterprises

John A. Clark
Attorney at Law

Larry Greenwall
Greenwall Vending Co.

Charles R. Hampton, Jr.
Charles R. Hampton & Son  
Construction Co.

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Kenny Rowland
Commerce Bank

Steve Sowers 
Commerce Bank 

Gregory West
Mills Iron & Supply

ST. JOSEPH

Mark Barkman
Commerce Trust Company

Brett Carolus
Hillyard, Inc.

James H. Counts
Morton, Reed, Counts & Briggs, LLC

David Cripe
Commerce Bank

Pat Dillon
Mosaic Life Care

Corky Marquart
Commerce Bank

Todd Meierhoffer
Meierhoffer Funeral Home & Crematory

Patrick Modlin
Room 108/Felix Street Gourmet

Dr. Scott Murphy
Murphy-Watson-Burr Eye Center

Mike Petrie
Commerce Bancshares, Inc.

Edward J. Reardon, II
Commerce Bank

Matt Robertson
CliftonLarsonAllen LLP

Amy Ryan
Commerce Bank

Judy Sabbert
Retired, Heartland Foundation

Rick Schultz
RS Electric

Bill Severn
NPG, Inc.

Heidi Walker
CBIZ Insurance Services

Julie Walker
Commerce Trust Company

ST. LOUIS METRO

Blackford F. Brauer
Hunter Engineering Co.

Kyle Chapman
BW Forsyth Partners

Charles L. Drury, Jr.
Drury Hotels

Frederick D. Forshaw
Forshaw of St. Louis

James G. Forsyth, III
Moto, Inc.

David S. Grossman
Grossman Iron & Steel

Tom Harmon
Commerce Bank

12

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

Juanita Hinshaw
H & H Advisors

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

Kristin Humes
Tacony Corporation

Donald A. Jubel
Spartan Light Metal Products

David W. Kemper
Commerce Bancshares, Inc.

John W. Kemper
Commerce Bancshares, Inc. 
Commerce Bank

Alois J. Koller, III
Koller Enterprises, Inc.

Kristopher G. Kosup
Buckeye International, Inc.

James B. Morgan
Subsurface Constructors, Inc.

Chrissy Nardini
American Metal Supplies Co., Inc.

Victor L. Richey, Jr.
ESCO Technologies, Inc.

Steven F. Schankman
Contemporary Productions, LLC

James E. Schiele
Consultant

Paul J. Shaughnessy
BSI Constructors, Inc.

Thomas H. Stillman
Summit Distributing

Christine Taylor
Enterprise Holdings, Inc.

Andrew Thome
J.W. Terrill

Gregory Twardowski
Investments

Kelvin R. Westbrook
KRW Advisors, LLC

ST. LOUIS METRO EAST

Hamilton Callison
Breakthru Beverage

Harlan Ferry
Retired, Commerce Bank

Matthew Gomric
Commerce Bank

Jared Katt
Chelar Tool & Die, Inc.

Thomas Lippert
Liese Lumber Company, Inc.

Robert McClellan
Retired, Hortica

James Rauckman
Rauckman High Voltage Sales, LLC

Dr. James T. Rosborg
McKendree University

Richard Sauget Jr.
Mayor of Sauget

Jack Schmitt
Jack Schmitt Family of Dealerships

Kurt Schroeder
Greensfelder, Hemker & Gale, PC

Joe Wiley
Quest Management Consultants

Dr. Charles J. Willey
Innovare Health Advocates

ST. LOUIS BUSINESS BANKING

Richard K. Brunk
Attorney at Law

James N. Foster
McMahon Berger

J.L. (Juggie) Hinduja
Sinclair Industries, Inc. 

Susan Kalist
Commerce Bank

Greg Kendall
Commerce Bank

Myron J. Klevens
Organizational Development Strategies 

Stuart Krawll
Beam of St. Louis, Inc.

Patrick N. Lawlor
Lawlor Corporation

Scott Lively
CliftonLarsonAllen LLP

Stephen Mattis
Allied Industrial Equipment Corporation 

Lisa D. McLaughlin 
Reilly & McLaughlin

McGraw Milhaven
KTRS

Elizabeth Powers
Powers Insurance

Sue Prapaisilp
Global Foods Market

Dennis Scharf
Scharf Tax Services

ST. CHARLES COUNTY NORTH

Kevin Bray
Commerce Bank

Lou Helmsing
Craftsmen Trailer

Dr. Barbara Kavalier
St. Charles Community College

Susan Kalist
Commerce Bank

Greg Kendall
Commerce Bank

Dr. Art McCoy
Jennings School District

Peter J. Mihelich, Jr.
Goellner Promotions

Duane A. Mueller
Cissell Mueller Construction Company

Howard A. Nimmons, CPA, CFP 
Nimmons Wealth Management

Tarlton J. Pitman
Pitman Funeral Home, Inc.

Lisle J. Wescott
SSM Health – St. Joseph Hospital

William J. Zollmann, III
Attorney at Law

Don Zykan
Zykan Properties

SPRINGFIELD

Roger Campbell, Jr.
Campbell Ford

Brian Esther
Commerce Bank

James P. Ferguson
Heart of America Beverage Co.

Charles R. Greene
American Sportsmen Holding Co.

Bunch Greenwade
Rancher

Robert A. Hammerschmidt, Jr.
Commerce Bank

Brian Sutton
Commerce Bank

Clive Veri
Commerce Bank

Dr. Hal L. Higdon
Ozarks Technical Community College

Jerry Watley
Able 2 Products Company, Inc.

Gregg E. Hollabaugh
Commerce Bancshares, Inc. 

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

Craig Lehman
Shelter Insurance Agency

Michael Meek
Investments

Alvin D. Meeker
Retired, Commerce Bank

James F. Moore
Retired, American Products

Robert Moreland
Commerce Bank

David Murray
R.B. Murray Company

Douglas D. Neff
Commerce Bank

Keith Noble
Commerce Bank

Richard Ollis
Ollis/Akers/Arney Insurance &  
Business Advisors

Mike Petrie
Commerce Bancshares, Inc.

Doug Russell
The Durham Company

Rusty Shadel
Shadel’s Colonial Chapel

David Waugh
Independent Stave Company

MOKAN 

Donald Cupps
Ellis Cupps & Cole

Harvey R. Dean
Pitsco, Inc.

Joe Dellasega
U.S. Awards

Adam Endicott
Unique Metal Fabrication, Inc.

Jay Hatfield
Jay Hatfield Chevrolet

Phil Hutchens
Hutchens Construction

Jerrod Hogan
Anderson Engineering

Wesley C. Houser
Retired, Commerce Bank

David C. Humphreys
TAMKO Building Products, Inc.

Don Kirk
H & K Camper Sales, Inc.

Barbara J. Majzoub
Yorktown Properties

Douglas D. Neff
Commerce Bank

Eric Schnelle
S & H Farm Supply, Inc.

Steve W. Sloan
Midwest Minerals, Inc.

Wendell L. Wilkinson
Retired, Commerce Bank

Kansas  
BUTLER COUNTY (EL DORADO)

Vince Haines
Gravity :: Works Architecture

Ryan T. Murry
ICI

Marilyn B. Pauly
Commerce Bank

Jeremy Sundgren
Sundgren Realty, Inc.

Mark Utech
Commerce Bank

GARDEN CITY

Monte Cook
Commerce Bank

Richard Harp
Commerce Bank

Gerald Miller
Commerce Bank

Mike Petrie
Commerce Bancshares, Inc.

Lee Reeve
Reeve Cattle Company

Patrick Rooney
Rooney Farms

Tamara Roth
Allred & Company, CPA’s, Inc.

Pat Sullivan
Retired, Sullivan Analytical Service, Inc.

HAYS

D.G. Bickle, Jr.
Warehouse, Inc.

Monte Cook
Commerce Bank

Brian Dewitt
Adams, Brown, Beran & Ball, CPAs

Stuart Lowry
Sunflower Electric Power Corporation

Deron O’Connor
Commerce Bank

Marty Patterson
Rome Corporation 

Mike Petrie
Commerce Bancshares, Inc.

Kevin Royer
Midland Marketing Coop

LAWRENCE

Michele Hammann
SS&C Solutions, Inc.

Mark Heider
Commerce Bank

Russ Johnson
Lawrence Memorial Hospital

Eugene W. Meyer
Retired, Lawrence Memorial Hospital

Allison Vance Moore
Colliers International

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

13

Teresa L. Knox
Community HigherEd

Ken Lackey
The NORDAM Group, Inc. 

Tom E. Maxwell
Retired, Flintco, LLC

Sanjay Meshri
Advanced Research Chemicals, Inc.

John Neas
Neas Investments

Shannon O’Doherty
Commerce Bank

John Peters
Adwon Properties 

Tracy A. Poole
McAfee Taft

Dr. Andy Revelis
Tulsa Pain Consultants

Daryl Woodard
SageNet

Colorado

DENVER

Robert L. Cohen
The IMA Financial Group, Inc.

Joseph Freund, Jr.
Running Creek Ranch

R. Allan Fries
i2 Construction, LLP

Darren Lemkau
Commerce Bank

James C. Lewien
Retired, Commerce Bank

Randall H. Lortscher, M.D.
Rocky Mountain Gamma Knife Center, LLC

Alek Orloff
Alpine Waste & Recycling

David Schunk
Volunteers of America, Colorado Branch

Olivia Thompson
Retired, AlloSource

Jason Zickerman
The Alternative Board

Martin W. Moore
Advanco, Inc.

Kevin J. O’Malley
O’Malley Beverage of Kansas, Inc.

Edward J. Reardon, II
Commerce Bank

Dan C. Simons
The World Company

Michael Treanor
TreanorHL

LEAVENWORTH

J. Sanford Bushman
DeMaranville & Associate, CPAs, LLC

Norman B. Dawson
Retired, Commerce Bancshares, Inc.

Sherry DeMaranville
DeMaranville & Associate, CPAs, LLC

Mark Denney
J.F. Denney Plumbing & Heating

Jeremy Greenamyre
Greenamyre Rentals

Chris Klimek
Central Bag, Co.

Lawrence W. O’Donnell, Jr.
Lawrence W. O’Donnell, Jr., CPA Chartered

Bill Petrie
Commerce Bank

Edward J. Reardon, II
Commerce Bank

Robert D. Schmitt, II
Mama Mia’s, Inc.

Kurt Seelbach
Armed Forces Insurance Exchange

MANHATTAN

Mark Bachamp
Olsson Associates

Linda Cook
Kansas State University

Monte Cook
Commerce Bank 

Shawn Drew
Commerce Bank

Neal Helmick
Griffith Lumber Co.

Dr. David Pauls
Surgical Associates

Mike Petrie
Commerce Bancshares, Inc.

WICHITA

Michael E. Bukaty
Retired, Latshaw Enterprises, Inc.

Ray L. Connell
Connell & Connell

Monte A. Cook
Commerce Bank

Thomas E. Dondlinger
Dondlinger Construction

Craig Duerksen
Commerce Bank

Ronald W. Holt
Retired, Sedgwick County

Eric Ireland
Commerce Bank

Paul D. Jackson
Vantage Point Properties, Inc.

Kristi Krok
Commerce Bank

Brett Mattison
Decker & Mattison Co., Inc.

Derek L. Park
Law Office of Derek Park, LLC

Marilyn B. Pauly
Commerce Bank

Mike Petrie
Commerce Bancshares, Inc.

John Rolfe
Kansas Leadership Center

Barry L. Schwan
House of Schwan, Inc.

Thomas D. White
White & Ellis Drilling, Inc.

Illinois  
BLOOMINGTON-NORMAL

Brent A. Eichelberger
Commerce Bank

Neil Finlin
Farnsworth Group, Inc.

Ron Greene
Afni, Inc.

Jared Hall
Keplr Vision Services

Mary Bennett Henrichs
Integrity Technology Solutions

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

Colleen Kannaday
AdvocateAuroraHealth

Nick Kemp
Vogo Cabinets

William Phillips
Commerce Bank

Jay Reece
Mueller, Reece & Hinch, LLC

Alan Sender
Retired, Chestnut Health Systems

CHAMPAIGN-URBANA

Mark Arends
Arends Hogan Walker, LLC 

Matt Deering
Meyer Capel

Brian Egeberg
Commerce Bank

Brent A. Eichelberger
Commerce Bank

Donna Greene
University of Illinois Foundation

Tim Harrington
Devonshire Group

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Kim Martin
Martin Hood, LLC

Roger Rhodes
Retired, Horizon Hobby, Inc.

PEORIA

Bruce L. Alkire
Coldwell Banker Commercial 
Devonshire Realty

David W. Altorfer
United Facilities, Inc.

Royal J. Coulter
Coulter Companies, Inc. 

Peter T. Coyle
Arthur J. Gallagher & Co.

Dr. Michael A. Cruz
OSF Healthcare System

Brent A. Eichelberger
Commerce Bank

Gregg E. Hollabaugh
Commerce Bancshares, Inc.

Robert S. Holmes
Commerce Bancshares, Inc. 
Commerce Bank

Dr. James W. Maxey
OSF Orthopaedics

Richard D. Moore
Caterpillar, Inc.

Jonathan A. Williams
Commerce Bank

Janet M. Wright
Central Illinois Business Publishers, Inc.

Oklahoma
OKLAHOMA CITY

Gary Bridwell
Orange Power Group

Steve Brown
Red Rock Distributing Co.

Jim Cleaver
Midsouth Financial Company

Clay Cockrill
Manhattan Construction Company

Sherry Dale
The Mettise Group

Mark Fischer
Fischer Investments

Zane Fleming
Eagle Drilling Fluids

Mike McDonald
Triad Energy

Shannon O’Doherty
Commerce Bank

Vince Orza
Retired, Family Broadcasting Corporation

Kathy Potts
Rees Associates, Inc.

Joe Warren
Cimarron Production

TULSA

Jack Allen
HUB International Limited

Stephanie Cameron
AAON, Inc.

R. Scott Case
Case & Associates, Inc.

Gary R. Christopher
Christopher Energy 

Wade Edmundson
Commerce Bank

Dr. John R. Frame
Breast Health Specialists of Oklahoma

Gip Gibson
Commerce Bank

Kent J. Harrell
Harrell Energy

Ed Keller
Titan Properties 

14

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

Officers

Directors

COMMERCE BANCSHARES, INC.  |  2019 ANNUAL REPORT

15

David W. KemperExecutive Chairman John W. Kemper President and Chief Executive OfficerCharles G. Kim Chief Financial Officer  and Executive Vice PresidentKevin G. Barth Executive Vice PresidentDaniel D. Callahan Chief Credit Officer  and Executive Vice PresidentSara E. Foster Executive Vice PresidentJohn K. Handy Executive Vice PresidentRobert S. HolmesExecutive Vice PresidentJeffrey M. Burik Senior Vice PresidentPatricia R. Kellerhals Senior Vice PresidentDouglas D. Neff Senior Vice PresidentPaula S. Petersen Senior Vice PresidentDavid L. RollerSenior Vice PresidentThomas J. Noack Senior Vice President,  Secretary and General CounselB. Lynn Tankesley Chief Risk Officer  and Senior Vice President Paul A. SteinerControllerAaron C. Meinert AuditorTerry D. Bassham*Chief Executive Officer  and President,  Evergy, Inc.John R. Capps* Vice President,  Weiss ToyotaKaren L. Daniel* Retired, Chief Financial Officer  and Executive Director, Black & VeatchEarl H. Devanny, III Chief Executive Officer, Tract Manager W. Thomas Grant, II Vice Chairman, SelectQuote Senior Insurance ServicesDavid W. Kemper Executive Chairman,  Commerce Bancshares, Inc.John W. Kemper President and  Chief Executive Officer, Commerce Bancshares, Inc.Jonathan M. Kemper Chairman Emeritus, Commerce Bank, Kansas City RegionBenjamin F. Rassieur, III*President,  Paulo Products CompanyTodd R. Schnuck* Chairman of the Board and Chief Executive Officer, Schnuck Markets, Inc.Andrew C. Taylor Executive Chairman,  Enterprise Holdings, Inc.Kimberly G. Walker*Retired,  Chief Investment Officer, Washington University  in St. Louis*Audit and Risk Committee  MemberUNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-K 

(Mark One)

                ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                                        SECURITIES EXCHANGE ACT OF 1934

________________________________________________________

For the Fiscal Year Ended December 31, 2019

OR

            TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                                        SECURITIES EXCHANGE ACT OF 1934

________________________________________________________
For the transition period from           to   

Commission File No. 0-2989 

COMMERCE BANCSHARES, INC. 
(Exact name of registrant as specified in its charter)

Missouri
(State of Incorporation)

1000 Walnut,

Kansas City, MO

(Address of principal executive offices)

43-0889454
(IRS Employer Identification No.)

64106

(Zip Code)

Registrant's telephone number, including area code: (816) 234-2000 

Securities registered pursuant to Section 12(b) of the Act:

Title of class

Trading symbol(s)

Name of exchange on which registered

$5 Par Value Common Stock

Depositary Shrs, each representing a 1/1000th intrst in a shr of 6.0%
Non-Cum. Perp Pref Stock, Srs B

CBSH

CBSHP

NASDAQ Global Select Market

NASDAQ Global Select Market

Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.  Yes 

     No 

Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act.  Yes 

     No 

Securities registered pursuant to Section 12(g) of the Act:  NONE

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during 
the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for 
the past 90 days.  Yes 

     No 

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation 
S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  Yes 

     No 

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging 
growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and "emerging growth company" in Rule 12b-2 
of the Exchange Act. (Check one):

Large accelerated filer 

          Accelerated Filer 

         Non-accelerated filer 

          Smaller reporting company 

        Emerging growth company 

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or 
revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes  

No 

As of June 30, 2019, the aggregate market value of the voting stock held by non-affiliates of the Registrant was approximately $6,067,000,000.

As of February 14, 2020, there were 112,086,942 shares of Registrant’s $5 Par Value Common Stock outstanding.

DOCUMENTS INCORPORATED BY REFERENCE
Portions of the Registrant’s definitive proxy statement for its 2020 annual meeting of shareholders, which will be filed within 120 days of December 31, 2019, 
are incorporated by reference into Part III of this Report.

 
 
 
 
 
 
 
 
Commerce Bancshares, Inc.

Form 10-K

INDEX

PART I

Item 1.

Business

Item 1a.

Risk Factors

Item 1b.

Unresolved Staff Comments

Item 2.

Properties

Item 3.

Legal Proceedings

Item 4.

Mine Safety Disclosures

PART II

Item 5.

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer 
Purchases of Equity Securities

Item 6.

Selected Financial Data

Item 7.

Management’s  Discussion  and Analysis  of  Financial  Condition  and  Results  of 
Operations

Item 7a.

Quantitative and Qualitative Disclosures about Market Risk

Item 8.

Financial Statements and Supplementary Data

Item 9.

Changes  in  and  Disagreements  with Accountants  on Accounting  and  Financial 
Disclosure

Item 9a.

Controls and Procedures

Item 9b.

Other Information

PART III

Item 10.

Directors, Executive Officers and Corporate Governance

Item 11.

Executive Compensation

Item 12.

Security Ownership of Certain Beneficial Owners and Management and Related 
Stockholder Matters

Item 13.

Certain Relationships and Related Transactions, and Director Independence

Item 14.

Principal Accounting Fees and Services

PART IV

Item 15.

Exhibits and Financial Statement Schedules

Item 16.

Form 10-K Summary

Signatures

Page

3

8

13

13

13

13

15

16

16

58

58

126

126

128

128

128

128

128

128

129

130

131

2

Item 1.  BUSINESS

General

PART I

Commerce Bancshares, Inc., a bank holding company as defined in the Bank Holding Company Act of 1956, as amended, was 
incorporated under the laws of Missouri on August 4, 1966. Through a second tier wholly-owned bank holding company, it owns 
all the outstanding capital stock of Commerce Bank (the “Bank”), which is headquartered in Missouri.  The Bank engages in 
general banking business, providing a broad range of retail, mortgage banking, corporate, investment, trust, and asset management 
products and services to individuals and businesses. Commerce Bancshares, Inc. also owns, directly or through the Bank, various 
non-banking subsidiaries. Their activities include private equity investment, securities brokerage, insurance agency, and leasing 
activities.  A list of Commerce Bancshares, Inc.'s subsidiaries is included as Exhibit 21.

Commerce Bancshares, Inc. and its subsidiaries (collectively, the "Company") is one of the nation’s top 50 bank holding 
companies, based on asset size. At December 31, 2019, the Company had consolidated assets of $26.1 billion, loans of $14.8 
billion, deposits of $20.5 billion, and equity of $3.1 billion.  The Company’s operations are consolidated for purposes of preparing 
the Company’s consolidated financial statements.  The Company's principal markets, which are served by 164 branch facilities, 
are located throughout Missouri, Kansas, and central Illinois, as well as Tulsa and Oklahoma City, Oklahoma and Denver, Colorado. 
Its two largest markets are St. Louis and Kansas City, which serve as central hubs for the Company.  The Company also has offices 
supporting its commercial customers in Dallas, Houston, Cincinnati, Nashville, Des Moines, Indianapolis, and Grand Rapids, and 
operates a commercial payments business with sales representatives covering the continental United States of America (“U.S.”).

The  Company’s  goal  is  to  be  the  preferred  provider  of  financial  services  in  its  communities,  based  on  strong  customer 
relationships built through providing top quality service with a strong risk management culture, and employing a strong balance 
sheet with exceptional capital levels.  The Company operates under a super-community banking format which incorporates large 
bank product offerings coupled with deep local market knowledge, augmented by experienced, centralized support in select, critical 
areas.  The Company’s focus on local markets is supported by an experienced team of bankers assigned to each market coupled 
with industry specialists. The Company also uses regional advisory boards, comprised of local business persons, professionals 
and other community representatives, who assist the Company in responding to local banking needs. In addition to this local 
market, community-based focus, the Company offers sophisticated financial products usually only available at much larger financial 
institutions.

The  markets  the  Bank  serves  are  mainly  located  in  the  lower  Midwest,  which  provides  natural  sites  for  production  and 
distribution facilities and serve as transportation hubs. The economy has been well-diversified in these markets with many major 
industries  represented,  including  telecommunications,  automobile,  technology,  financial  services,  aircraft  and  general 
manufacturing, health care, numerous service industries, and food and agricultural production. The real estate lending operations 
of the Bank are predominantly centered in its lower Midwestern markets.  Historically, these markets have tended to be less volatile 
than in other parts of the country.  Management believes the diversity and nature of the Bank’s markets has a mitigating effect on 
real estate loan losses in these markets.

From time to time, the Company evaluates the potential acquisition of various financial institutions. In addition, the Company 
regularly considers the purchase and disposition of real estate assets and branch locations. The Company seeks merger or acquisition 
partners that are culturally similar, have experienced management and either possess significant market presence or have potential 
for  improved  profitability  through  financial  management,  economies  of  scale  and  expanded  services. The  Company  has  not 
completed any bank acquisitions since 2013.

Employees

The Company employed 4,576 persons on a full-time basis and 259 persons on a part-time basis at December 31, 2019. The 
Company provides a comprehensive array of flexible benefit programs to its employees with a focus on financial and physical 
wellness. The Company's financial benefits package includes a company-matching 401(k) savings plan, a 529 college savings 
plan, and employee educational and adoption assistance programs. The Company's health and wellness package includes health, 
dental, vision, life and various other insurances, as well as a wellness program that incentivizes employees to live a healthy and 
balanced lifestyle. The Company has developed several training and development programs designed to challenge and develop 
the management and leadership skills of employees, promote collaboration amongst various internal departments and geographic 
locations, and share best-practices to meet the needs of customers and communities.  The Company has also developed numerous 
training courses targeted to develop interpersonal and technical skills, as well as, to provide training on new banking regulations. 
None of the Company's employees are represented by collective bargaining agreements.

3

Competition

The Company operates in the highly competitive environment of financial services.  The Company regularly faces competition 
from banks, savings and loan associations, credit unions, brokerage companies, mortgage companies, insurance companies, trust 
companies, credit card companies, private equity firms, leasing companies, securities brokers and dealers, financial technology 
companies, e-commerce companies, mutual fund companies, and other companies providing financial services. Some of these 
competitors  are  not  subject  to  the  same  regulatory  restrictions  as  domestic  banks  and  bank  holding  companies.    Some  other 
competitors are significantly larger than the Company, and therefore have greater economies of scale, greater financial resources, 
higher lending limits, and may offer products and services that the Company does not provide. The Company competes by providing 
a broad offering of products and services to support the needs of customers, matched with a strong commitment to customer 
service. The Company also competes based on quality, innovation, convenience, reputation, industry knowledge, and price. In its 
two largest markets, the Company has approximately 12% of the deposit market share in Kansas City and approximately 8% of 
the deposit market share in St. Louis.  

Operating Segments

The Company is managed in three operating segments: Commercial, Consumer, and Wealth. The Commercial segment provides 
a full array of corporate lending, merchant and commercial bank card products, leasing, and international services, as well as 
business and government deposit, investment, and cash management services.  The Consumer segment includes the retail branch 
network, consumer installment lending, personal mortgage banking, and consumer debit and credit bank card activities. The Wealth 
segment provides traditional trust and estate planning services, brokerage services, and advisory and discretionary investment 
portfolio management services to both personal and institutional corporate customers.  In 2019, the Commercial, Consumer and 
Wealth  segments  contributed  52%,  24%  and  24%  of  total  segment  pre-tax  income,  respectively.    See  the  section  captioned 
"Operating Segments" in Item 7, Management's Discussion and Analysis, of this report and Note 13 to the consolidated financial 
statements for additional discussion on operating segments.

Government Policies

The Company's operations are affected by federal and state legislative changes, by the United States government, and by 
policies of various regulatory authorities, including those of the numerous states in which they operate.  These include, for example, 
the statutory minimum legal lending rates, domestic monetary policies of the Board of Governors of the Federal Reserve System, 
United States fiscal policy, international currency regulations and monetary policies, the U.S. Patriot Act, and capital adequacy 
and liquidity constraints imposed by federal and state bank regulatory agencies.

Supervision and Regulation

The following information summarizes existing laws and regulations that materially affect the Company's operations.  It does 
not discuss all provisions of these laws and regulations, and it does not include all laws and regulations that affect the Company 
presently or may affect the Company in the future.

General

The Company, as a bank holding company, is primarily regulated by the Board of Governors of the Federal Reserve System 
under the Bank Holding Company Act of 1956, as amended (BHC Act). Under the BHC Act, the Federal Reserve Board’s prior 
approval is required in any case in which the Company proposes to acquire all or substantially all the assets of any bank, acquire 
direct or indirect ownership or control of more than 5% of the voting shares of any bank, or merge or consolidate with any other 
bank  holding  company. With  certain  exceptions,  the  BHC Act  also  prohibits  the  Company  from  acquiring  direct  or  indirect 
ownership or control of more than 5% of any class of voting shares of any non-banking company. Under the BHC Act, the Company 
may not engage in any business other than managing and controlling banks or furnishing certain specified services to subsidiaries, 
and may not acquire voting control of non-banking companies unless the Federal Reserve Board determines such businesses and 
services to be closely related to banking.  When reviewing bank acquisition applications for approval, the Federal Reserve Board 
considers, among other things, the Bank’s record in meeting the credit needs of the communities it serves in accordance with the 
Community Reinvestment Act of 1977, as amended (CRA). Under the terms of the CRA, banks have a continuing obligation, 
consistent with safe and sound operation, to help meet the credit needs of their communities, including providing credit to individuals 
residing in low- and moderate-income areas.  The Bank has a current CRA rating of “outstanding.”

The Company is required to file various reports and additional information with the Federal Reserve Board. The Federal 
Reserve Board regularly performs examinations of the Company. The Bank is a state-chartered Federal Reserve member bank 
and is subject to regulation, supervision and examination by the Federal Reserve Bank of Kansas City and the Missouri Division 
of Finance. The Bank is also subject to regulation by the Federal Deposit Insurance Corporation (FDIC). In addition, there are 
numerous other federal and state laws and regulations which control the activities of the Company, including requirements and 
limitations relating to capital and reserve requirements, permissible investments and lines of business, transactions with affiliates, 
4

loan limits, mergers and acquisitions, issuance of securities, dividend payments, and extensions of credit. The Bank is subject to 
federal and state consumer protection laws, including laws designed to protect customers and promote fair lending. These laws 
include the Equal Credit Opportunity Act, the Fair Credit Reporting Act, the Truth in Lending Act, the Home Mortgage Disclosure 
Act, the Real Estate Settlement Procedures Act, and their respective state law counterparts.  If the Company fails to comply with 
these or other applicable laws and regulations, it may be subject to civil monetary penalties, imposition of cease and desist orders 
or other written directives, removal of management and, in certain circumstances, criminal penalties. This regulatory framework 
is intended primarily for the protection of depositors and the preservation of the federal deposit insurance funds. Statutory and 
regulatory controls increase a bank holding company’s cost of doing business and limit the options of its management to employ 
assets and maximize income.

In addition to its regulatory powers, the Federal Reserve Bank affects the conditions under which the Company operates by 
its influence over the national supply of bank credit. The Federal Reserve Board employs open market operations in U.S. government 
securities and oversees changes in the discount rate on bank borrowings, changes in the federal funds rate on overnight inter-bank 
borrowings, and changes in reserve requirements on bank deposits in implementing its monetary policy objectives. These methods 
are used in varying combinations to influence the overall level of the interest rates charged on loans and paid for deposits, the 
price of the dollar in foreign exchange markets, and the level of inflation. The monetary policies of the Federal Reserve have a 
significant effect on the operating results of financial institutions, most notably on the interest rate environment. In view of changing 
conditions in the national economy and in the money markets, as well as the effect of credit policies of monetary and fiscal 
authorities, the Company makes no prediction as to possible future changes in interest rates, deposit levels or loan demand, or 
their effect on the financial statements of the Company.

The financial industry operates under laws and regulations that are under regular review by various agencies and legislatures 
and are subject to change. The Company currently operates as a bank holding company, as defined by the Gramm-Leach-Bliley 
Financial Modernization Act of 1999 (GLB Act), and the Bank qualifies as a financial subsidiary under the GLB Act, which allows 
it to engage in investment banking, insurance agency, brokerage, and underwriting activities that were not available to banks prior 
to the GLB Act.  The GLB Act also included privacy provisions that limit banks’ abilities to disclose non-public information about 
customers to non-affiliated entities.

The Company must also comply with the requirements of the Bank Secrecy Act (BSA).  The BSA is designed to help fight 
drug trafficking, money laundering, and other crimes.  Compliance is monitored by the Federal Reserve.  The BSA was enacted 
to prevent banks and other financial service providers from being used as intermediaries for, or to hide the transfer or deposit of 
money derived from, criminal activity.  Since its passage, the BSA has been amended several times.  These amendments include 
the Money Laundering Control Act of 1986 which made money laundering a criminal act, as well as the Money Laundering 
Suppression Act of 1994 which required regulators to develop enhanced examination procedures and increased examiner training 
to improve the identification of money laundering schemes in financial institutions.

The  USA  PATRIOT Act,  established  in  2001,  substantially  broadened  the  scope  of  U.S.  anti-money  laundering  laws  and 
regulations by imposing significant new compliance and due diligence obligations, creating new crimes and penalties and expanding 
the extra-territorial jurisdiction of the U.S.  The regulations impose obligations on financial institutions to maintain appropriate 
policies, procedures and controls to detect, prevent, and report money laundering and terrorist financing.  The regulations include 
significant penalties for non-compliance.

The Company is subject to regulation under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2011 (Dodd-
Frank Act).  Among its many provisions, the Dodd-Frank Act required stress-testing for certain financial services companies and 
established a new council of “systemic risk” regulators.  The Dodd Frank Act also established the Consumer Financial Protection 
Bureau (CFPB) which is authorized to supervise certain financial services companies and has responsibility to implement, examine 
for compliance with, and enforce “Federal consumer financial law.”  The Company is subject to examinations by the CFPB.  The 
Dodd-Frank Act, through Title VI, commonly known as the Volcker Rule, placed trading restrictions on financial institutions and 
separated investment banking, private equity and proprietary trading (hedge fund) sections of financial institutions from their 
consumer lending arms.    The Volcker Rule also restricts financial institutions from investing in and sponsoring certain types of 
investments.

In May 2018, the Economic Growth, Regulatory Relief, and Consumer Protection Act was signed into law which provides a 
number of limited amendments to the Dodd-Frank Act.  Notable provisions of the legislation include: an increase in the asset 
threshold from $50 billion to $250 billion, above which the Federal Reserve is required to apply enhanced prudential standards;  
an exemption from the Volker Rule for insured depository institutions with less than $10 billion in consolidated assets; modifications 
to the Liquidity Coverage and Supplementary Leverage ratios; and the elimination of Dodd-Frank company-run stress tests for 
banks and bank holding companies with less than $250 billion in assets.  While most of these provisions affect institutions larger 
than the Company, the Company is no longer required to prepare stress testing as specified by the Dodd-Frank Act.

5

Subsidiary Bank

Under Federal Reserve policy, the bank holding company, Commerce Bancshares, Inc. (the "Parent"), is expected to act as a 
source of financial strength to its bank subsidiary and to commit resources to support it in circumstances when it might not otherwise 
do so. In addition, loans by a bank holding company to any of its subsidiary banks are subordinate in right of payment to deposits 
and to certain other indebtedness of such subsidiary banks. In the event of a bank holding company’s bankruptcy, any commitment 
by the bank holding company to a federal bank regulatory agency to maintain the capital of a subsidiary bank will be assumed by 
the bankruptcy trustee and entitled to a priority of payment.

Deposit Insurance

Substantially all of the deposits held by the Bank are insured up to applicable limits (generally $250,000 per depositor for each 
account ownership category) by the FDIC's Deposit Insurance Fund (DIF) and are subject to deposit insurance assessments to 
maintain the DIF. In 2011, the FDIC released a final rule to implement provisions of the Dodd-Frank Act that affect deposit 
insurance assessments. Among other things, the Dodd-Frank Act raised the minimum designated reserve ratio from 1.15% to 
1.35% of estimated insured deposits, removed the upper limit of the designated reserve ratio, required that the designated reserve 
ratio reach 1.35% by September 30, 2020, and required the FDIC to offset the effect of increasing the minimum designated reserve 
ratio on depository institutions with total assets of less than $10 billion. The Dodd-Frank Act provided the FDIC flexibility in the 
implementation of the increase in the designated reserve ratio and also required that the FDIC redefine the assessment base to 
average consolidated assets minus average tangible equity. 

On June 30, 2016, the DIF rose above 1.15%, resulting in a reduction of the initial assessment rate for all banks and implementing 
a 4.5 basis point surcharge on insured depository institutions with total consolidated assets of $10 billion or more. Effective October 
1, 2018, this surcharge was eliminated as the DIF reached its required level of 1.35% of estimated insured deposits.  This had the 
effect of reducing the Company’s insurance costs by $1.5 million in the fourth quarter of 2018.  The Company's deposit insurance 
expense was $6.7 million in 2019 and $11.5 million in 2018.

Payment of Dividends

The Federal Reserve Board may prohibit the payment of cash dividends to shareholders by bank holding companies if their 
actions constitute unsafe or unsound practices.  The principal source of the Parent's cash revenues is cash dividends paid by the 
Bank. The amount of dividends paid by the Bank in any calendar year is limited to the net profit of the current year combined 
with the retained net profits of the preceding two years, and permission must be obtained from the Federal Reserve Board for 
dividends exceeding these amounts. The payment of dividends by the Bank may also be affected by factors such as the maintenance 
of adequate capital.

Capital Adequacy

The Company is required to comply with the capital adequacy standards established by the Federal Reserve, which are based 
on the risk levels of assets and off-balance sheet financial instruments. Capital adequacy guidelines and prompt corrective action 
regulations involve quantitative measures of assets, liabilities, and certain off-balance sheet items calculated under regulatory 
accounting  practices.    Capital  amounts  and  classifications  are  also  subject  to  judgments  by  regulators  regarding  qualitative 
components, risk weightings, and other factors.

A new comprehensive capital framework was established by the Basel Committee on Banking Supervision, which was effective 
for large and internationally active U.S. banks and bank holding companies on January 1, 2015.  A key goal of the new framework, 
known as "Basel III," was to strengthen the capital resources of banking organizations during normal and challenging business 
environments. Basel III increased minimum requirements for both the quantity and quality of capital held by banking organizations.  
The rule includes a new minimum ratio of common equity Tier 1 capital to risk-weighted assets of 4.5% and a common equity 
Tier 1 capital conservation buffer of 2.5% of risk-weighted assets.  The capital conservation buffer is intended to absorb losses 
during periods of economic stress.  Failure to maintain the buffer will result in constraints on dividends, stock repurchases and 
executive compensation. The rule also adjusted the methodology for calculating risk-weighted assets to enhance risk sensitivity.  
At December 31, 2019, the Company's capital ratios are well in excess of those minimum ratios required by Basel III.

The Federal Deposit Insurance Corporation Improvement Act (FDICIA) requires each federal banking agency to take prompt 
corrective action to resolve the problems of insured depository institutions, including but not limited to those that fall below one 
or more prescribed minimum capital ratios. Pursuant to FDICIA, the FDIC promulgated regulations defining the following five 
categories  in  which  an  insured  depository  institution  will  be  placed,  based  on  the  level  of  its  capital  ratios:  well-capitalized, 
adequately  capitalized,  undercapitalized,  significantly  undercapitalized,  and  critically  undercapitalized.  Under  the  prompt 
corrective action provisions of FDICIA, an insured depository institution generally will be classified as well-capitalized (under 
the Basel III rules mentioned above) if it has a Tier 1 capital ratio of at least 8%, a common equity Tier 1 capital ratio of at least 
6

6.5%, a total capital ratio of at least 10%, and a Tier 1 leverage ratio of at least 5%.  An institution that, based upon its capital 
levels, is classified as “well-capitalized,” “adequately capitalized,” or “undercapitalized,” may be treated as though it were in the 
next lower capital category if the appropriate federal banking agency, after notice and opportunity for hearing, determines that an 
unsafe or unsound condition, or an unsafe or unsound practice warrants such treatment.  At each successive lower capital category, 
an insured depository institution is subject to more restrictions and prohibitions, including restrictions on growth, restrictions on 
interest rates paid on deposits, restrictions or prohibitions on payment of dividends, and restrictions on the acceptance of brokered 
deposits. Furthermore, if a bank is classified in one of the undercapitalized categories, it is required to submit a capital restoration 
plan to the federal bank regulator, and the holding company must guarantee the performance of that plan. The Bank has consistently 
maintained regulatory capital ratios above the “well-capitalized” standards.

Stress Testing

As required by the Dodd-Frank Act, the Company performed stress tests as specified by the Federal Reserve requirement and 
published results beginning in 2014 through 2017.   On May 24, 2018, the Economic Growth, Regulatory Relief, and Consumer 
Protection Act was enacted, which eliminated the required stress testing under the Dodd-Frank Act for banks with consolidated 
assets of less than $250 billion.  The Company continues to perform periodic stress-testing based on its own internal criteria.

Executive and Incentive Compensation

Guidelines  adopted  by  federal  banking  agencies  prohibit  excessive  compensation  as  an  unsafe  and  unsound  practice,  and 
describe compensation as "excessive" when the amounts paid are unreasonable or disproportionate to the services performed by 
an executive officer, employee, director or principal shareholder. The Federal Reserve Board has issued comprehensive guidance 
on incentive compensation intended to ensure that the incentive compensation policies do not undermine safety and soundness 
by encouraging excessive risk taking. This guidance covers all employees that have the ability to materially affect the risk profile 
of an organization, either individually or as part of a group, based on key principles that (i) incentives do not encourage risk-taking 
beyond the organization's ability to identify and manage risk, (ii) compensation arrangements are compatible with effective internal 
controls and risk management, and (iii) compensation arrangements are supported by strong corporate governance, including 
active  and  effective  board  oversight.  Deficiencies  in  compensation  practices  may  affect  supervisory  ratings  and  enforcement 
actions may be taken if incentive compensation arrangements pose a risk to safety and soundness. 

Transactions with Affiliates 

The Federal Reserve Board regulates transactions between the Bank and its subsidiaries. Generally, the Federal Reserve Act 
and Regulation W, as amended by the Dodd-Frank Act, limit the Company’s banking subsidiary and its subsidiaries to lending 
and  other  “covered  transactions”  with  affiliates. The  aggregate  amount  of  covered  transactions  a  banking  subsidiary  or  its 
subsidiaries may enter into with an affiliate may not exceed 10% of the capital stock and surplus of the banking subsidiary. The 
aggregate amount of covered transactions with all affiliates may not exceed 20% of the capital stock and surplus of the banking 
subsidiary.

Covered transactions with affiliates are also subject to collateralization requirements and must be conducted on arm’s length 
terms. Covered transactions include (a) a loan or extension of credit by the banking subsidiary, including derivative contracts, (b) 
a purchase of securities issued to a banking subsidiary, (c) a purchase of assets by the banking subsidiary unless otherwise exempted 
by the Federal Reserve, (d) acceptance of securities issued by an affiliate to the banking subsidiary as collateral for a loan, and 
(e) the issuance of a guarantee, acceptance or letter of credit by the banking subsidiary on behalf of an affiliate.

Certain  transactions  with  the  Company's  directors,  officers  or  controlling  persons  are  also  subject  to  conflicts  of  interest 
regulations. Among other things, these regulations require that loans to such persons and their related interests be made on terms 
substantially the same as for loans to unaffiliated individuals, and must not create an abnormal risk of repayment or other unfavorable 
features for the financial institution. See Note 2 to the consolidated financial statements for additional information on loans to 
related parties.

Available Information

The Company’s principal offices are located at 1000 Walnut Street, Kansas City, Missouri (telephone number 816-234-2000). 
The Company makes available free of charge, through its website at www.commercebank.com, reports filed with the Securities 
and Exchange Commission as soon as reasonably practicable after the electronic filing. Additionally, a copy of our electronically 
filed materials can be found at www.sec.gov.  These filings include the annual report on Form 10-K, quarterly reports on Form 
10-Q, current reports on Form 8-K, and all amendments to those reports.

7

Statistical Disclosure

The information required by Securities Act Guide 3 — “Statistical Disclosure by Bank Holding Companies” is located on the 

pages noted below.

II.
III.

I. Distribution  of  Assets,  Liabilities  and  Stockholders’  Equity;  Interest  Rates  and  Interest 
Differential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Investment Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loan Portfolio
Types of Loans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maturities and Sensitivities of Loans to Changes in Interest Rates . . . . . . . . . . . . . . . . . . . . . . .
Risk Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IV.
Summary of Loan Loss Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V. Deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Return on Equity and Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VI.
Short-Term Borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VII.

Page

21, 54-57
37-39, 80-84

27
27-28
33-37
30-33
54, 88
17
88

Item 1a.  RISK FACTORS

Making or continuing an investment in securities issued by the Company, including its common and preferred stock, involves 
certain risks that you should carefully consider.  If any of the following risks actually occur, the Company's business, financial 
condition or results of operations could be negatively affected, the market price for your securities could decline, and you could 
lose all or a part of your investment.  Further, to the extent that any of the information contained in this Annual Report on Form 
10-K constitutes forward-looking statements, the risk factors set forth below also are cautionary statements identifying important 
factors that could cause the Company’s actual results to differ materially from those expressed in any forward-looking statements 
made by or on behalf of Commerce Bancshares, Inc.

Difficult market conditions may affect the Company’s industry. 

The concentration of the Company’s banking business in the United States particularly exposes it to downturns in the U.S. 

economy. While current economic conditions are favorable, there remain risks in that environment.

In particular, the Company may face the following risks in connection with market conditions:  

• 

• 

• 

• 

• 

In 2019, the United States economy entered the longest expansion in its history.  Despite some weakness in consumer 
confidence in late 2019, the expansion keeps progressing, seemingly boosted by tax reform in 2018 and a lower interest 
rate environment.  Unemployment levels remain low and the stock market has performed well in 2019 and early 2020. 

The U.S. economy is affected by global events and conditions, including U.S. trade disputes and renewed trade agreements 
with various countries.  Although the Company does not directly hold foreign debt or have significant activities with 
foreign customers, the global economy, the strength of the U.S. dollar, international trade conditions, and oil prices may 
ultimately  affect  interest  rates,  business  import/export  activity,  capital  expenditures  by  businesses,  and  investor 
confidence. Unfavorable changes in these factors may result in declines in consumer credit usage, adverse changes in 
payment  patterns,  reduced  loan  demand,  and  higher  loan  delinquencies  and  default  rates.  These  could  impact  the 
Company’s future loan losses and provision for loan losses, as a significant part of the Company’s business includes 
consumer and credit card lending.

In  addition  to  the  results  above,  a  slowdown  in  economic  activity  may  cause  declines  in  financial  services  activity, 
including declines in bank card, corporate cash management and other fee businesses, as well as the fees earned by the 
Company on such transactions.

The process used to estimate losses inherent in the Company’s loan portfolio requires difficult, subjective, and complex 
judgments, including consideration of economic conditions and how these economic predictions might impair the ability 
of its borrowers to repay their loans. If an instance occurs that renders these predictions no longer capable of accurate 
estimation, this may in turn impact the reliability of the process. 

Competition in the industry could intensify as a result of the increasing consolidation of financial services companies in 
connection with current market conditions, thereby reducing market prices for various products and services which could 
in turn reduce the Company’s revenues. 

8

The performance of the Company is dependent on the economic conditions of the markets in which the Company operates.

The Company’s success is heavily influenced by the general economic conditions of the specific markets in which it operates.  
Unlike larger national or other regional banks that are more geographically diversified, the Company provides financial services 
primarily throughout the states of Missouri, Kansas, central Illinois, Oklahoma, and Colorado. It also has a growing presence in 
additional states through its commercial banking offices in: Texas, Iowa, Indiana, Michigan, Ohio, and Tennessee. As the Company 
does not have a significant banking presence in other parts of the country, a prolonged economic downturn in these markets could 
have a material adverse effect on the Company’s financial condition and results of operations.

The Company operates in a highly competitive industry and market area.

The Company operates in the financial services industry and has numerous competitors including other banks and insurance 
companies, securities dealers, brokers, trust and investment companies, mortgage bankers, and financial technology companies.  
Consolidation among financial service providers and new changes in technology, product offerings and regulation continue to 
challenge  the  Company's  marketplace  position.   As  consolidation  occurs,  larger  regional  and  national  banks  may  enter  the 
Company's markets and add to existing competition. Large, national financial institutions have substantial capital, technology and 
marketing resources.  These new competitors may lower fees to grow market share, which could result in a loss of customers and 
lower fee revenue for the Company. They may have greater access to capital at a lower cost than the Company, and may have 
higher loan limits, both of which may adversely affect the Company’s ability to compete effectively. The Company must continue 
to make investments in its products and delivery systems to stay competitive with the industry, or its financial performance may 
suffer.

The soundness of other financial institutions could adversely affect the Company.

The Company’s ability to engage in routine funding transactions could be adversely affected by the actions and commercial 
soundness of other financial institution counterparties. Financial services institutions are interrelated because of trading, clearing, 
counterparty or other relationships. The Company has exposure to many different industries and counterparties and routinely 
executes transactions with counterparties in the financial industry, including brokers and dealers, commercial banks, investment 
banks, mutual funds, and other institutional clients. Transactions with these institutions include overnight and term borrowings, 
interest rate swap agreements, securities purchased and sold, short-term investments, and other such transactions.  Because of this 
exposure, defaults by, or rumors or questions about, one or more financial services institutions or the financial services industry 
in general, could lead to market-wide liquidity problems and defaults by other institutions. Many of these transactions expose the 
Company to credit risk in the event of default of its counterparty or client, while other transactions expose the Company to liquidity 
risks should funding sources quickly disappear.  In addition, the Company’s credit risk may be exacerbated when the collateral 
held cannot be realized or is liquidated at prices not sufficient to recover the full amount of the exposure due to the Company.  
Any such losses could materially and adversely affect results of operations.

The Company is subject to extensive government regulation and supervision.

As part of the financial services industry, the Company is subject to extensive federal and state regulation and supervision. 
Banking regulations are primarily intended to protect depositors’ funds, federal deposit insurance funds, and the banking system, 
not shareholders. These regulations affect the Company’s lending practices, capital structure, investment practices, dividend policy, 
and growth, among other things. Congress and federal regulatory agencies continually review banking laws, regulations, and 
policies  for  possible  changes.  Changes  to  statutes,  regulations,  or  regulatory  policies,  including  changes  in  interpretation  or 
implementation of statutes, regulations, or policies, could affect the Company in substantial and unpredictable ways. Such changes 
could subject the Company to additional costs, limit the types of financial services and products it may offer, and/or increase the 
ability  of  non-banks  to  offer  competing  financial  services  and  products,  among  other  things.  Failure  to  comply  with  laws, 
regulations, or policies could result in sanctions by regulatory agencies, civil money penalties, and/or reputation damage, which 
could have a material adverse effect on the Company’s business, financial condition, and results of operations. While the Company 
has policies and procedures designed to prevent any such violations, there can be no assurance that such violations will not occur.

Significant changes in federal monetary policy could materially affect the Company’s business.

The Federal Reserve System regulates the supply of money and credit in the United States.  Its policies determine in large part 
the cost of funds for lending and interest rates earned on loans and paid on borrowings and interest-bearing deposits.  Credit 
conditions are influenced by its open market operations in U.S. government securities, changes in the member bank discount rate, 
and bank reserve requirements.  Changes in Federal Reserve Board policies are beyond the Company’s control and difficult to 
predict, and such changes may result in lower interest margins and a lack of demand for credit products.

The Company is subject to both interest rate and liquidity risk.

With oversight from its Asset-Liability Management Committee, the Company devotes substantial resources to monitoring its 
liquidity and interest rate risk on a monthly basis. The Company's net interest income is the largest source of overall revenue to 
9

the Company, representing 61% of total revenue for the year ended December 31, 2019.  The interest rate environment in which 
the Company operates fluctuates in response to general economic conditions and policies of various governmental and regulatory 
agencies, particularly the Federal Reserve Board, which regulates the supply of money and credit in the U.S.  Changes in monetary 
policy,  including  changes  in  interest  rates,  will  influence  loan  originations,  deposit  generation,  demand  for  investments  and 
revenues, and costs for earning assets and liabilities, and could significantly impact the Company’s net interest income.

After raising rates four times in 2018, the Federal Reserve Board lowered the benchmark interest rate three times during 2019 
for a total of 75 basis points.  Future economic conditions or other factors could shift monetary policy resulting in increases or 
additional decreases in the benchmark rate.  Furthermore, changes in interest rates could result in unanticipated changes to customer 
deposit balances and funding costs and affect the Company’s source of funds for future loan growth.  

The impact of the phase-out of LIBOR is uncertain.  

In 2017, the United Kingdom Financial Conduct Authority, which regulates LIBOR, announced that LIBOR would likely be 
discontinued at the end of 2021 as panel banks would no longer be required to submit estimates that are used to construct LIBOR.  
U.S. regulatory authorities have voiced similar support for phasing out LIBOR.  The Company has a significant number of loans, 
derivative contracts, borrowings and other financial instruments with attributes that are either directly or indirectly dependent on 
LIBOR.  The impact of alternatives to LIBOR on the valuations, pricing and operation of the Company's financial instruments is 
not yet known.  The Company is coordinating with industry groups to identify an appropriate replacement rate for contracts expiring 
after 2021, as well as preparing for this transition as it relates to new and existing contracts and customers.  The Company has 
established a LIBOR Transition Program, which is lead by the LIBOR Transition Steering Committee (Committee) whose purpose 
is to guide the overall transition process for the Company.  The Committee is an internal, cross-functional team with representatives 
from all relevant business lines, support functions and legal counsel.  An initial LIBOR impact and risk assessment has been 
performed, which identified the associated risks across products, systems, models, and processes.  The Committee is assessing 
the results of the assessment and developing and prioritizing actions.  Additionally, LIBOR fallback language has been included 
in key loan provisions of new and renewed loans in preparation for transition from LIBOR to the new benchmark rate when such 
transition occurs. 

The Company may be adversely affected if the interest rates currently tied to LIBOR on the Company's loans, derivatives, and 
other financial instruments are not able to be transitioned to an alternative rate.  Furthermore, the Company may be faced with 
disputes or litigation with counterparties regarding interpretation and enforcement of fallback language in new and renewed loans 
as the transition to a new benchmark rate continues to evolve.

The Company’s asset valuation may include methodologies, models, estimations and assumptions which are subject to 
differing interpretations and could result in changes to asset valuations that may materially adversely affect its results of 
operations or financial condition.

The Company uses estimates, assumptions, and judgments when certain financial assets and liabilities are measured and reported 
at fair value.  Assets and liabilities carried at fair value inherently result in greater financial statement volatility. Fair values and 
the information used to record valuation adjustments for certain assets and liabilities are based on quoted market prices and/or 
other observable inputs provided by independent third-party sources, when available. When such third-party information is not 
available, fair value is estimated primarily by using cash flow and other financial modeling techniques utilizing assumptions such 
as credit quality, liquidity, interest rates and other relevant inputs. Changes in underlying factors, assumptions, or estimates in any 
of these areas could materially impact the Company’s future financial condition and results of operations. Furthermore, if models 
used to calculate fair value of financial instruments are inadequate or inaccurate due to flaws in their design or execution, upon 
sale, the Company may not realize the cash flows of a financial instrument as modeled and could incur material, unexpected losses.

During periods of market disruption, including periods of significantly rising or high interest rates, rapidly widening credit 
spreads or illiquidity, it may be difficult to value certain assets if trading becomes less frequent and/or market data becomes less 
observable. There may be certain asset classes in active markets with significant observable data that become illiquid due to the 
current financial environment. In such cases, certain asset valuations may require more subjectivity and management judgment. 
As such, valuations may include inputs and assumptions that are less observable or require greater estimation.  Further, rapidly 
changing and unprecedented credit and equity market conditions could materially impact the valuation of assets as reported within 
the Company’s consolidated financial statements, and the period-to-period changes in value could vary significantly. Decreases 
in value may have a material adverse effect on results of operations or financial condition.

The Company’s investment portfolio values may be adversely impacted by deterioration in the credit quality of underlying 
collateral within the various categories of investment securities it owns.

The Company generally invests in securities issued by municipal entities, government-backed agencies or privately issued 
securities, with collateral that are highly rated and evaluated at the time of purchase, however, these securities are subject to changes 

10

in market value due to changing interest rates and implied credit spreads. While the Company maintains prudent risk management 
practices over bonds issued by municipalities, credit deterioration in these bonds could occur and result in losses. Certain mortgage 
and asset-backed securities (which are collateralized by residential mortgages, credit cards, automobiles, mobile homes or other 
assets) may decline in value due to actual or expected deterioration in the underlying collateral. Under accounting rules, when the 
impairment is due to declining expected cash flows, some portion of the impairment, depending on the Company’s intent to sell 
and the likelihood of being required to sell before recovery, must be recognized in current earnings. This could result in significant 
losses.

The allowance for credit losses may be insufficient or future credit losses could increase.

The allowance for loan losses at December 31, 2019 reflects management's best estimate of probable loan losses that have 
been incurred within the existing loan portfolio as of the balance sheet date.  See the section captioned “Allowance for Loan 
Losses” in Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, of this report for 
further discussion related to the Company’s process for determining the appropriate level of the allowance for probable loan losses 
at December 31, 2019.

In 2016, the Financial Accounting Standards Board (FASB) issued a new accounting standard "Measurement of Credit Losses 
on Financial Instruments" (ASU 2016-13), which became effective January 1, 2020 and was adopted by the Company at that time.  
This new standard significantly altered the way the allowance for credit losses is determined.  The new standard utilizes a life of 
loan loss concept and required significant operational changes, especially in data collection and analysis.  The level of the allowance 
will be based on management’s methodology that utilizes historical net charge-off rates, and adjusts for the impacts in the reasonable 
and supportable forecast and other qualitative factors.  Key assumptions include the application of historical loss rates, prepayment 
speeds, forecast results of a reasonable and supportable period, the period to revert to historical loss rates, and qualitative factors.  
Although credit losses have been stable during the past several years, an unforeseen deterioration of financial market conditions 
could result in larger credit losses, which may negatively affect the Company's results of operations and could significantly increase 
its allowance for credit losses.  The Company’s allowance level is subject to review by regulatory agencies, and that review could 
also result in adjustments to the allowance for credit losses.  Additionally, the Company's provision for credit losses may be more 
volatile in the future under the new standard, due to macroeconomic variables that influence the Company's loss estimates, and 
the volatility in credit losses may be material to the Company's earnings.  

New lines of business or new products and services may subject the Company to additional risk.

  From time to time, the Company may implement new lines of business or offer new products and services within existing lines 
of business. There are substantial risks and uncertainties associated with these efforts, particularly in instances where the markets 
are not fully developed. In developing and marketing new lines of business and new products or services, the Company may invest 
significant time and resources. Initial timetables for the introduction and development of new lines of business and new products 
or services may not be achieved and price and profitability targets may not prove feasible. External factors, such as compliance 
with regulations, competitive alternatives and shifting market preferences may also impact the successful implementation of a 
new line of business or a new product or service. Furthermore, any new line of business, or new product or service, could have a 
significant impact on the effectiveness of the Company’s system of internal controls. Failure to successfully manage these risks 
in the development and implementation of new lines of business and new products or services could have a material adverse effect 
on the Company’s financial condition and results of operations.

A successful cyber attack or other computer system breach could significantly harm the Company, its reputation and its 
customers.

The Company relies heavily on communications and information systems to conduct its business, and as part of its business, 
the Company maintains significant amounts of data about its customers and the products they use. Information security risks 
continue to increase due to new technologies, the increasing use of the Internet and telecommunication technologies (including 
mobile devices) to conduct financial and other business transactions, and the increased sophistication and activities of organized 
crime, perpetrators of fraud, hackers, and others. The Company makes significant investments in various technology to identify 
and prevent intrusions into its information system.  The Company also has policies and procedures designed to prevent or limit 
the effect of failure, interruption or security breach of its information systems, offers ongoing training to employees, hosts tabletop 
exercises to test response readiness, and performs regular audits using both internal and outside resources.  However, there can 
be no assurances that any such failures, interruptions or security breaches will not occur, or if they do occur, that they will be 
adequately  addressed.    In  addition  to  unauthorized  access,  denial-of-service  attacks  or  other  operational  disruptions  could 
overwhelm Company websites and prevent the Company from adequately serving customers.  Should any of the Company's 
systems become compromised or customer information be obtained by unauthorized parties, the reputation of the Company could 
be damaged, relationships with existing customers may be impaired, and the Company could be subject to lawsuits, all of which 
could result in lost business and have a material adverse effect on the Company’s business, financial condition and results of 
operations. 

11

The Company’s operations rely on certain external vendors.

The Company relies on third-party vendors to provide products and services necessary to maintain day-to-day operations. For 
example,  the  Company  outsources  a  portion  of  its  information  systems,  communication,  data  management,  and  transaction 
processing to third parties. Accordingly, the Company is exposed to the risk that these vendors might not perform in accordance 
with the contracted arrangements or service level agreements because of changes in the vendor’s organizational structure, financial 
condition, support for existing products and services, or strategic focus. Such failure to perform could be disruptive to the Company’s 
operations, which could have a materially adverse impact on its business, financial condition and results of operations. These third 
parties are also sources of risk associated with operational errors, system interruptions or breaches and unauthorized disclosure 
of confidential information. If the vendors encounter any of these issues, the Company could be exposed to disruption of service, 
damage to reputation and litigation. Because the Company is an issuer of both debit and credit cards, it is periodically exposed to 
losses related to security breaches which occur at retailers that are unaffiliated with the Company (e.g., customer card data being 
compromised at retail stores). These losses include, but are not limited to, costs and expenses for card reissuance as well as losses 
resulting from fraudulent card transactions.

The Company continually encounters technological change. 

The  financial  services  industry  is  continually  undergoing  rapid  technological  change  with  frequent  introductions  of  new 
technology-driven products and services, including the entrance of financial technology companies offering new financial service 
products. The Company regularly upgrades or replaces technological systems to increase efficiency, enhance product and service 
capabilities, eliminate risks of end-of-lifecycle products, reduce costs, and better serve our customers. The Company’s future 
success depends, in part, upon its ability to address the needs of its customers by using technology to provide products and services 
that will satisfy customer demands, as well as to create additional efficiencies in the Company’s operations. Many of the Company’s 
competitors have substantially greater resources to invest in technological improvements. The Company may encounter significant 
problems and may not be able to effectively implement new technology-driven products and services and may not be successful 
in marketing the new products and services to its customers. These problems might include significant time delays, cost overruns, 
loss of key people, and technological system failures. Failure to successfully keep pace with technological change affecting the 
financial services industry or failure to successfully complete the replacement of technological systems could have a material 
adverse effect on the Company’s business, financial condition and results of operations.

The Company plans to convert its core customer and deposit systems during 2020 and may encounter significant adverse 
developments. 

The Company will replace its core customer and deposit systems and other ancillary systems (collectively referred to as core 
system).  The core system is used to track customer relationships and deposit accounts.  The core system is integrated with channel 
applications that are used to service customer requests by bank personnel or directly by customers (such as online banking and 
mobile applications).  The new core system will provide a new platform based on current technology and will enable the Company 
to integrate other systems more efficiently, and is a significant improvement compared to our current core system.  However, 
changing the core system will subject the Company to operational risks during and after the conversion, including disruptions to 
our technology systems, which may adversely impact our customers.  We have plans, policies and procedures designed to prevent 
or limit the risks of a failure during or after the conversion of our core system.  However, there can be no assurance that any such 
adverse development will not occur or, if they do occur, that they will be timely and adequately remediated.  The ultimate impact 
of any adverse development could damage our reputation, result in a loss of customer business, subject us to regulatory scrutiny, 
or expose us to civil litigation and possibly financial liability, any of which could have a material effect on the Company’s business, 
financial condition, and results of operations.

Commerce Bancshares, Inc. relies on dividends from its subsidiary bank for most of its revenue. 

Commerce Bancshares, Inc. is a separate and distinct legal entity from its banking and other subsidiaries. It receives substantially 
all of its revenue from dividends from its subsidiary bank. These dividends, which are limited by various federal and state regulations, 
are the principal source of funds to pay dividends on its preferred and common stock and to meet its other cash needs. In the event 
the subsidiary bank is unable to pay dividends, the Company may not be able to pay dividends or other obligations, which would 
have a material adverse effect on the Company's financial condition and results of operations. 

The Company must attract and retain skilled employees.

The Company’s success depends, in large part, on its ability to attract and retain key people. Competition for the best people 
can be intense, and the Company spends considerable time and resources attracting, hiring, and retaining qualified people for its 
various business lines and support units. The unexpected loss of the services of one or more of the Company’s key personnel could 
have a material adverse impact on the Company’s business because of their skills, knowledge of the Company’s market, and years 
of industry experience, as well as the difficulty of promptly finding qualified replacement personnel.

12

Item 1b.  UNRESOLVED STAFF COMMENTS

None

Item 2.  PROPERTIES

The main offices of the Company are located in Kansas City and St. Louis, Missouri. The Company owns its main offices and 

leases unoccupied premises to the public. The larger office buildings include:

Building

1000 Walnut
Kansas City, MO

922 Walnut 
Kansas City, MO

811 Main
Kansas City, MO

8000 Forsyth
Clayton, MO

Net rentable
square footage

% occupied in
total

% occupied by
Bank

391,000

256,000

237,000

178,000

97%

52%

95

100

100

93

100

100

The Company has an additional 159 branch locations in Missouri, Illinois, Kansas, Oklahoma and Colorado which are owned 

or leased.

Item 3.   LEGAL PROCEEDINGS

The information required by this item is set forth in Item 8 under Note 21, Commitments, Contingencies and Guarantees 

on page 121.

Item 4.   MINE SAFETY DISCLOSURES

Not applicable 

13

Information about the Company's Executive Officers

The following are the executive officers of the Company as of February 25, 2020, each of whom is designated annually.  There 
are no arrangements or understandings between any of the persons so named and any other person pursuant to which such person 
was designated an executive officer.

Name and Age

Kevin G. Barth, 59

Jeffrey M. Burik, 61

Daniel D. Callahan, 63

Sara E. Foster, 59

John K. Handy, 56

Robert S. Holmes, 56

Positions with Registrant

Executive Vice President of the Company since April 2005, and Community President and 
Chief Executive Officer of Commerce Bank since October 1998.  Senior Vice President of the 
Company and Officer of Commerce Bank prior thereto.

Senior  Vice  President  of  the  Company  since  February  2013.  Executive  Vice  President  of 
Commerce Bank since November 2007.

Executive Vice President and Chief Credit Officer of the Company since December 2010 and 
Senior Vice President of the Company prior thereto.  Executive Vice President of Commerce 
Bank since May 2003.

Executive Vice President of the Company since February 2012 and Senior Vice President of 
the Company prior thereto.  Executive Vice President of Commerce Bank since January 2016 
and Senior Vice President of Commerce Bank prior thereto.

Executive Vice President of the Company since January 2018 and Senior Vice President of 
the Company prior thereto.  Community President and Chief Executive Officer of Commerce 
Bank since January 2018 and Senior Vice President of Commerce Bank prior thereto.

Executive Vice President of the Company since April 2015, and Community President and 
Chief Executive Officer of Commerce Bank since January 2016.  Prior to his employment 
with Commerce Bank in March 2015, he was employed at a Midwest regional bank where he 
served as managing director and head of Regional Banking.

Patricia R. Kellerhals, 62

Senior Vice President of the Company since February 2016 and Vice President of the Company 
prior thereto.  Executive Vice President of Commerce Bank since 2005.

David W. Kemper, 69

John W. Kemper, 42

Charles G. Kim, 59

Douglas D. Neff, 51

Paula S. Petersen, 53

David L. Roller, 49

Paul A. Steiner, 48

Executive Chairman of the Company and of the Board of Directors of the Company since 
August 2018.  Prior thereto, he was Chief Executive Officer of the Company and Chairman 
of the Board of Directors of the Company.  He was President of the Company from April 1982 
until February 2013. He is the brother of Jonathan M. Kemper (a former Vice Chairman of the 
Company),  and  father  of  John  W.  Kemper,  President  and  Chief  Executive  Officer  of  the 
Company.

Chief  Executive  Officer  of  the  Company  and  Chairman  and  Chief  Executive  Officer  of 
Commerce Bank since August 2018.  Prior thereto, he was Chief Operating Officer of the 
Company.  President of the Company since February 2013 and President of Commerce Bank 
since March 2013.  Member of Board of Directors since September 2015.  He is the son of 
David W. Kemper, Executive Chairman of the Company and nephew of Jonathan M. Kemper 
(a former Vice Chairman of the Company).

Chief Financial Officer of the Company since July 2009.  Executive Vice President of the 
Company since April 1995 and Executive Vice President of Commerce Bank since January 
2004. Prior thereto, he was Senior Vice President of Commerce Bank.

Senior Vice President of the Company since January 2019 and Chairman and Chief Executive 
Officer of Commerce Bank Southwest Region since 2013. 

Senior  Vice  President  of  the  Company  since  July  2016  and  Executive  Vice  President  of 
Commerce Bank since March 2012.

Senior Vice President of the Company since July 2016 and Senior Vice President of Commerce 
Bank since September 2010.

Controller of the Company since April 2019.  He is also Controller of the Company's subsidiary 
bank, Commerce Bank.  Assistant Controller and Director of Tax of the Company prior thereto.

14

PART II

Item 5.  MARKET FOR REGISTRANT’S COMMON EQUITY, RELATED STOCKHOLDER MATTERS 

AND ISSUER PURCHASES OF EQUITY SECURITIES

Commerce Bancshares, Inc.
Common Stock Data

Commerce Bancshares, Inc. common shares are listed on the Nasdaq Global Select Market (NASDAQ) under the symbol 
CBSH.  The Company had 3,557 common shareholders of record as of December 31, 2019.  Certain of the Company's shares are 
held in "nominee" or "street" name and the number of beneficial owners of such shares is approximately 92,000.

Performance Graph

The following graph presents a comparison of Company (CBSH) performance to the indices named below.  It assumes $100 

invested on December 31, 2014 with dividends invested on a cumulative total shareholder return basis.

Commerce (CBSH)

100.00

104.77

152.23

156.84

168.70

217.13

NASDAQ OMX Global-Bank

100.00

102.21

129.34

153.13

128.02

175.61

S&P 500

100.00

101.37

113.46

138.22

132.15

173.74

2014

2015

2016

2017

2018

2019

The Company has a long history of paying dividends.  2019 marked the 51st consecutive year of growth in our regular common 
dividend, and the Company has also issued an annual 5% common stock dividend for the past 26 years.  However, payment of 
future dividends is within the discretion of the Board of Directors and will depend, among other factors, on earnings, capital 
requirements, and the operating and financial condition of the Company.  The Board of Directors makes the dividend determination 
quarterly.

15

 
The following table sets forth information about the Company’s purchases of its $5 par value common stock, its only class of 

common stock registered pursuant to Section 12 of the Exchange Act, during the fourth quarter of 2019.

Period

October 1—31, 2019

November 1—30, 2019

December 1—31, 2019

Total

Total Number of
Shares Purchased

Average Price
Paid per Share

Total Number of
Shares Purchased
as Part of Publicly
Announced
Program

 Maximum
Number that May
Yet Be Purchased
Under the
Program

92,536

103,858

470,928

667,322

$64.05

$66.31

$84.13

$78.57

92,536

103,858

470,928

667,322

2,533,045

4,901,886

4,430,958

4,430,958

The Company’s stock purchases shown above were made under authorizations by the Board of Directors.  December purchases 
include 438,009 shares purchased under the accelerated share repurchase ("ASR") program discussed in Note 14 to the consolidated 
financial statements.  Under the most recent authorization in November 2019 of 5,000,000 shares, 4,430,958 shares remained 
available for purchase at December 31, 2019.  

Item 6.   SELECTED FINANCIAL DATA

The required information is set forth below in Item 7. 

Item 7.  MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND 

RESULTS OF OPERATIONS

Forward-Looking Statements

This report may contain “forward-looking statements” that are subject to risks and uncertainties and include information about 
possible or assumed future results of operations. Many possible events or factors could affect the future financial results and 
performance of Commerce Bancshares, Inc. and its subsidiaries (the "Company"). This could cause results or performance to 
differ materially from those expressed in the forward-looking statements. Words such as “expects”, “anticipates”, “believes”, 
“estimates”, variations of such words and other similar expressions are intended to identify such forward-looking statements. 
These statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions which are 
difficult to predict. Therefore, actual outcomes and results may differ materially from what is expressed or forecasted in, or implied 
by, such forward-looking statements. Readers should not rely solely on the forward-looking statements and should consider all 
uncertainties and risks discussed throughout this report. Forward-looking statements speak only as of the date they are made. The 
Company does not undertake to update forward-looking statements to reflect circumstances or events that occur after the date the 
forward-looking statements are made or to reflect the occurrence of unanticipated events. Such possible events or factors include 
the risk factors identified in Item 1a Risk Factors and the following: changes in economic conditions in the Company’s market 
area; changes in policies by regulatory agencies, governmental legislation and regulation; fluctuations in interest rates; changes 
in liquidity requirements; demand for loans in the Company’s market area; changes in accounting and tax principles; estimates 
made on income taxes; failure of litigation settlement agreements to become final in accordance with their terms; and competition 
with other entities that offer financial services.

Overview

The Company operates as a super-community bank and offers a broad range of financial products to consumer and commercial 
customers, delivered with a focus on high-quality, personalized service. It is the largest bank holding company headquartered in 
Missouri, with its principal offices in Kansas City and St. Louis, Missouri. Customers are served from 316 locations in Missouri, 
Kansas,  Illinois,  Oklahoma  and  Colorado  and  commercial  offices  throughout  the  nation's  midsection.   A  variety  of  delivery 
platforms are utilized, including an extensive network of branches and ATM machines, full-featured online banking, a mobile 
application, and a centralized contact center.

The core of the Company’s competitive advantage is its focus on the local markets in which it operates, its offering of competitive, 
sophisticated  financial  products,  and  its  concentration  on  relationship  banking  and  high-touch  service.  In  order  to  enhance 
shareholder value, the Company targets core revenue growth.  To achieve this growth, the Company focuses on strategies that will 
expand new and existing customer relationships, offer opportunities for controlled expansion in additional markets, utilize improved 
technology, and enhance customer satisfaction.

16

Various indicators are used by management in evaluating the Company’s financial condition and operating performance.  Among 

these indicators are the following:

• 

• 

• 

• 

• 

Net income and earnings per share — Net income attributable to Commerce Bancshares, Inc. was $421.2 million, a 
decrease of 2.8% compared to the previous year.  The return on average assets was 1.67% in 2019, and the return on 
average common equity was 14.06%.  Diluted earnings per share decreased 0.6% in 2019 compared to 2018.

Total revenue — Total revenue is comprised of net interest income and non-interest income.  Total revenue in 2019
increased $20.8 million, or 1.6% over 2018, driven by growth in non-interest income of $23.4 million.  Growth in non-
interest income resulted principally from an increase in trust fees and a one-time gain of $11.5 million resulting from the 
sale of our corporate trust business. 

Non-interest expense — Total non-interest expense increased 4.0% this year compared to 2018, mainly due to higher 
expense for salaries and benefits.

Asset quality — Net loan charge-offs totaled $49.7 million in 2019, an increase of $7.4 million over those recorded in 
2018, and averaged .35% of loans compared to .30% in the previous year.  Total non-performing assets, which include 
non-accrual loans and foreclosed real estate, amounted to $10.6 million at December 31, 2019, compared to $13.9 million 
at December 31, 2018, and represented .07% of loans outstanding at December 31, 2019.

Shareholder return — During 2019, the Company paid cash dividends of $.99 per share on its common stock, representing 
an increase of 16.1% over the previous year, and paid dividends of 6% on its preferred stock.  In 2019, the Company 
issued its 26th consecutive annual 5% common stock dividend, and in January 2020, the Company's Board of Directors 
authorized an increase of 8.9% in the common cash dividend.  The Company purchased 4,670,114 shares of treasury 
stock in 2019.  Total shareholder return, including the change in stock price and dividend reinvestment, was 16.8%, 
13.7%, and 9.6% over the past 5, 10, and 15 years, respectively. 

The following discussion and analysis should be read in conjunction with the consolidated financial statements and related 
notes. The historical trends reflected in the financial information presented below are not necessarily reflective of anticipated 
future results.

Key Ratios 

(Based on average balances)
Return on total assets
Return on common equity
Equity to total assets
Loans to deposits (1)
Non-interest bearing deposits to total deposits
Net yield on interest earning assets (tax equivalent basis)
(Based on end of period data)
Non-interest income to revenue (2)
Efficiency ratio (3)
Tier I common risk-based capital ratio (4)
Tier I risk-based capital ratio (4)
Total risk-based capital ratio (4)
Tier I leverage ratio (4)
Tangible common equity to tangible assets ratio (5)
Common cash dividend payout ratio

(1)  Includes loans held for sale.

(2)  Revenue includes net interest income and non-interest income.

2019

2018

2017

2016

2015

1.67%
14.06
12.20
71.54
32.03
3.48

38.98
56.87
13.93
14.66
15.48
11.38
10.99
27.52

1.76%
16.16
11.24
69.27
33.43
3.53

37.83
55.58
14.22
14.98
15.82
11.52
10.45
23.61

1.28%
12.46
10.53
66.18
34.85
3.20

39.88
62.18
12.65
13.41
14.35
10.39
9.84
29.52

1.12%
11.33
10.16
63.71
34.67
3.04

41.09
61.04
11.62
12.38
13.32
9.55
8.66
32.69

1.11%
11.43
10.00
61.44
35.12
2.94

41.40
61.42
11.52
12.33
13.28
9.23
8.48
33.35

(3)  The efficiency ratio is calculated as non-interest expense (excluding intangibles amortization) as a percent of revenue.

(4)  Risk-based capital information was prepared under Basel III requirements, which were effective January 1, 2015.
(5)  The tangible common equity to tangible assets ratio is a measurement which management believes is a useful indicator of capital adequacy and utilization.  
It provides a meaningful basis for period to period and company to company comparisons, and also assist regulators, investors and analysts in analyzing the 
financial position of the Company.  Tangible common equity and tangible assets are non-GAAP measures and should not be viewed as substitutes for, or 
superior to, data prepared in accordance with GAAP. 

17

 
The following table is a reconciliation of the GAAP financial measures of total equity and total assets to the non-GAAP measures 

of total tangible common equity and total tangible assets.

(Dollars in thousands)
Total equity
Less non-controlling interest
Less preferred stock
Less goodwill
Less core deposit premium
Total tangible common equity (a)
Total assets
Less goodwill
Less core deposit premium
Total tangible assets (b)
Tangible common equity to tangible assets ratio (a)/(b)

2019
$ 3,138,472
3,788
144,784
138,921
1,785
$ 2,849,194
$ 26,065,789
138,921
1,785
$ 25,925,083

2018
$ 2,937,149
5,851
144,784
138,921
2,316
$ 2,645,277
$ 25,463,842
138,921
2,316
$ 25,322,605

2017
$ 2,718,184
1,624
144,784
138,921
2,965
$ 2,429,890
$ 24,833,415
138,921
2,965
$ 24,691,529

2016
$ 2,501,132
5,349
144,784
138,921
3,841
$ 2,208,237
$ 25,641,424
138,921
3,841
$ 25,498,662

2015
$ 2,367,418
5,428
144,784
138,921
5,031
$ 2,073,254
$ 24,604,962
138,921
5,031
$ 24,461,010

10.99%

10.45%

9.84%

8.66%

8.48%

Selected Financial Data

(In thousands, except per share data)
Net interest income
Provision for loan losses
Non-interest income
Investment securities gains (losses), net
Non-interest expense

2019

2018

2017

2016

2015

$

821,293 $
50,438
524,703
3,626
767,398

823,825 $
42,694
501,341
(488)
737,821

733,679 $
45,244
461,263
25,051
744,343

680,049 $
36,318
446,556
(53)
689,229

Net income attributable to Commerce Bancshares, Inc.
Net income available to common shareholders
Net income per common share-basic*
Net income per common share-diluted*
Cash dividends on common stock
Cash dividends per common share*
Market price per common share*
Book value per common share*
Common shares outstanding*
Total assets
Loans, including held for sale
Investment securities
Deposits
Long-term debt
Equity
Non-performing assets

421,231
412,231
3.59
3.58
113,466
.990
67.94
26.70
112,132
26,065,789
14,751,626
8,741,888
20,520,415
2,418
3,138,472
10,585

433,542
424,542
3.61
3.60
100,238
.853
53.69
23.93
116,685
25,463,842
14,160,992
8,698,666
20,323,659
8,702
2,937,149
13,949

319,383
310,383
2.63
2.62
91,619
.777
50.65
21.89
117,543
24,833,415
14,005,072
8,893,307
20,425,446
1,758
2,718,184
12,664

275,391
266,391
2.26
2.26
87,070
.740
49.94
20.06
117,454
25,641,424
13,427,192
9,770,986
21,101,095
102,049
2,501,132
14,649

*  Restated for the 5% stock dividend distributed in December 2019. 

18

634,320
28,727
422,444
6,320
650,792

263,730
254,730
2.11
2.10
84,961
.705
35.00
18.81
118,179
24,604,962
12,444,299
9,901,680
19,978,853
103,818
2,367,418
29,394

Results of Operations

(Dollars in thousands)
Net interest income
Provision for loan losses
Non-interest income
Investment securities gains (losses), net
Non-interest expense
Income taxes

Non-controlling interest expense
Net income attributable to Commerce
Bancshares, Inc.
Preferred stock dividends
Net income available to common
shareholders

N.M. - Not meaningful.

$ Change

% Change

'19-'18

'18-'17

'19-'18

'18-'17

$

2019
821,293 $
(50,438)
524,703
3,626
(767,398)
(109,074)

2018
823,825 $
(42,694)
501,341
(488)
(737,821)
(105,949)

2017
733,679 $
(45,244)
461,263
25,051
(744,343)
(110,506)

(2,532) $
7,744
23,362
4,114
29,577
3,125

90,146
(2,550)
40,078
(25,539)
(6,522)
(4,557)

(.3)%

18.1
4.7
N.M.
4.0
2.9

(1,481)

(4,672)

(517)

(3,191)

4,155

(68.3)

421,231
(9,000)

433,542
(9,000)

319,383
(9,000)

(12,311)
—

114,159
—

(2.8)
N.M.

12.3%
(5.6)
8.7
N.M.
(.9)
(4.1)

N.M.

35.7
N.M.

$

412,231 $

424,542 $

310,383 $

(12,311) $

114,159

(2.9)%

36.8%

Net income attributable to Commerce Bancshares, Inc. (net income) for 2019 was $421.2 million, a decrease of $12.3 million, 
or 2.8%, compared to $433.5 million in 2018.  Diluted income per common share was $3.58 in 2019, compared to $3.60 in 2018.  
The decline in net income resulted from a decrease of $2.5 million in net interest income, as well as increases of $29.6 million in 
non-interest expense, $7.7 million in the provision for loan losses and $3.1 million in income taxes.  These decreases in net income 
were partly offset by increases of $23.4 million in non-interest income and $4.1 million in investment securities gains, coupled 
with a decrease of $3.2 million in non-controlling interest expense.  The return on average assets was 1.67% in 2019 compared 
to 1.76% in 2018, and the return on average common equity was 14.06% in 2019 compared to 16.16% in 2018.  At December 31, 
2019, the ratio of tangible common equity to assets increased to 10.99%, compared to 10.45% at year end 2018.  

During 2019, net interest income declined mainly due to an increase of $38.0 million in interest expense on interest-bearing 
deposits and borrowings, largely due to higher rates paid, while lower average balances on investment securities also resulted in 
lower interest income this year.  These decreases in interest income were partly offset by growth of $38.3 million in interest earned 
on loans, resulting from higher loan yields and average balances.  Total rates earned on average earning assets grew 10 basis points 
this year, while funding costs for deposits and borrowings increased 23 basis points.  The provision for loan losses totaled $50.4 
million, an increase of $7.7 million over the previous year and exceeded net loan charge-offs by $750 thousand.  Net loan charge-
offs increased $7.4 million in 2019 compared to 2018, mainly due to higher credit card and business loan net charge-offs.  The 
increase in business loan net charge-offs was primarily the result of a loan charge-off related to a single leasing customer.

Non-interest income grew 4.7% in 2019, mainly due to growth in trust fees, loan fees and sales, and gains on sales of assets.  
Net investment securities gains of $3.6 million were recorded in 2019 and were mainly comprised of net gains realized on sales 
of equity investments.  Non-interest expense grew $29.6 million in 2019 compared to 2018, largely due to higher salaries and 
benefits and data processing and software expense, which increased $24.7 million and $6.9 million, respectively.  

Net income attributable to Commerce Bancshares, Inc. for 2018 was $433.5 million, an increase of $114.2 million, or 35.7%, 
compared to $319.4 million in 2017.  Diluted income per common share increased 37.0% to $3.60 in 2018, compared to $2.62 in 
2017. The growth in net income resulted from increases of $90.1 million in net interest income and $40.1 million in non-interest 
income, as well as decreases of $6.5 million in non-interest expense, $4.6 million in income tax expense and $2.6 million in the 
provision for loan losses. These increases in net income were partly offset by a $25.5 million decrease in investment securities 
gains. The return on average assets was 1.76% in 2018 compared to 1.28% in 2017, and the return on average common equity 
was 16.16% in 2018 compared to 12.46% in 2017. At December 31, 2018, the ratio of tangible common equity to assets increased 
to 10.45%, compared to 9.84% at year end 2017.

As compared to 2017, the increase in net interest income in 2018 resulted mainly from increased rates on the Company’s loan 
and investment portfolios, partially offset by higher rates paid on interest-bearing deposits and borrowings.  Total rates earned on 
average earning assets grew 44 basis points in 2018, while funding costs for deposits and borrowings increased 15 basis points.  
Non-interest income grew 8.7% in 2018, primarily from growth in bank card, trust and deposit fee income.  Investment securities 
net losses in 2018 were mainly comprised of net losses on sales of available for sale debt securities of $9.7 million and an $8.9 
million adjustment to recognize dividend income on a liquidated equity security.  These losses were offset by realized and unrealized 
net gains on the Company’s portfolio of private equity securities of $13.8 million, as well as gains of $4.3 million on sales and 

19

 
fair value adjustments on equity securities.  Additionally, net securities gains in 2017 included a gain of $32.0 million on the 
appreciation of securities donated to a related foundation, which did not recur in 2018.

Non-interest expense declined $6.5 million in 2018 compared to 2017, with the decrease resulting from a $32.0 million donation 
of appreciated securities to a charitable organization in 2017 that did not recur in 2018.  This decrease in non-interest expense was 
partly offset by increases in salaries and benefits, data processing and software, and marketing expense, which increased $19.9 
million, $5.0 million, and $4.2 million, respectively.  The provision for loan losses totaled $42.7 million, a decrease of $2.6 million 
from 2017.

The Company distributed a 5% stock dividend for the 26th consecutive year on December 18, 2019.  All per share and average 

share data in this report has been restated for the 2019 stock dividend.

Critical Accounting Policies

The Company's consolidated financial statements are prepared based on the application of certain accounting policies, the most 
significant of which are described in Note 1 to the consolidated financial statements.  Certain of these policies require numerous 
estimates and strategic or economic assumptions that may prove inaccurate or be subject to variations which may significantly 
affect  the  Company's  reported  results  and  financial  position  for  the  current  period  or  future  periods.  The  use  of  estimates, 
assumptions, and judgments are necessary when financial assets and liabilities are required to be recorded at, or adjusted to reflect, 
fair value.  Current economic conditions may require the use of additional estimates, and some estimates may be subject to a 
greater degree of uncertainty due to the current instability of the economy. The Company has identified several policies as being 
critical because they require management to make particularly difficult, subjective and/or complex judgments about matters that 
are inherently uncertain and because of the likelihood that materially different amounts would be reported under different conditions 
or using different assumptions. These policies relate to the allowance for loan losses and fair value measurement.

Allowance for Loan Losses

The Company performs periodic and systematic detailed reviews of its loan portfolio to assess overall collectability.  The level 
of the allowance for loan losses reflects the Company's estimate of the losses inherent in the loan portfolio at any point in time. 
While these estimates are based on substantive methods for determining allowance requirements, actual outcomes may differ 
significantly from estimated results, especially when determining allowances for business, construction and business real estate 
loans.  These loans are normally larger and more complex, and their collection rates are harder to predict.  Personal banking loans, 
including personal real estate, credit card and consumer loans, are individually smaller and perform in a more homogenous manner, 
making loss estimates more predictable. Further discussion of the methodology used in establishing the allowance is provided in 
the Allowance for Loan Losses section of Item 7 and in Note 1 to the consolidated financial statements.

Fair Value Measurement

Investment securities, including available-for-sale, trading, equity and other securities, residential mortgage loans held for sale, 
derivatives  and  deferred  compensation  plan  assets  and  associated  liabilities  are  recorded  at  fair  value  on  a  recurring  basis.  
Additionally, from time to time, other assets and liabilities may be recorded at fair value on a nonrecurring basis, such as impaired 
loans that have been reduced based on the fair value of the underlying collateral, other real estate (primarily foreclosed property), 
non-marketable equity securities and certain other assets and liabilities. These nonrecurring fair value adjustments typically involve 
write-downs of individual assets or application of lower of cost or fair value accounting.

Fair value is an estimate of the exchange price that would be received to sell an asset or paid to transfer a liability in an orderly 
transaction (i.e., not a forced transaction, such as a liquidation or distressed sale) between market participants at the measurement 
date and is based on the assumptions market participants would use when pricing an asset or liability. Fair value measurement and 
disclosure guidance establishes a three-level hierarchy for disclosure of assets and liabilities recorded at fair value. The fair value 
hierarchy, the extent to which fair value is used to measure assets and liabilities and the valuation methodologies and key inputs 
used are discussed in Note 17 on Fair Value Measurements. 

At December 31, 2019, assets and liabilities measured using observable inputs that are classified as either Level 1 or Level 2 
represented 98.8% and 99.1% of total assets and liabilities recorded at fair value, respectively.  Valuations generated from model-
based techniques that use at least one significant assumption not observable in the market are considered Level 3, and the Company's 
Level 3 assets totaled $104.6 million, or 1.2% of total assets recorded at fair value on a recurring basis.  Unobservable assumptions 
reflect estimates of assumptions market participants would use in pricing the asset or liability. Fair value measurements for assets 
and liabilities where limited or no observable market data exists often involves significant judgments about assumptions, such as 
determining an appropriate discount rate that factors in both liquidity and risk premiums, and in many cases may not reflect 
amounts exchanged in a current sale of the financial instrument. In addition, changes in market conditions may reduce the availability 

20

of quoted prices or observable data. For example, reduced liquidity in the capital markets or changes in secondary market activities 
could result in observable market inputs becoming unavailable. Therefore, when market data is not available, the Company would 
use valuation techniques requiring more management judgment to estimate the appropriate fair value.

Net Interest Income

Net interest income, the largest source of revenue, results from the Company’s lending, investing, borrowing, and deposit 
gathering activities. It is affected by both changes in the level of interest rates and changes in the amounts and mix of interest 
earning assets and interest bearing liabilities. The following table summarizes the changes in net interest income on a fully taxable 
equivalent basis, by major category of interest earning assets and interest bearing liabilities, identifying changes related to volumes 
and rates. Changes not solely due to volume or rate changes are allocated to rate.

2019

Change due to

Average
Volume

Average
Rate

 Total

2018

Change due to

Average
Volume

Average
Rate

(In thousands)
Interest income, fully taxable equivalent basis
Loans:

Business
Real estate- construction and land
Real estate - business
Real estate - personal
Consumer
Revolving home equity
Consumer credit card

Total interest on loans

Loans held for sale
Investment securities:

U.S. government and federal agency obligations
Government-sponsored enterprise obligations
State and municipal obligations
Mortgage-backed securities
Asset-backed securities
Other securities

Total interest on investment securities

Federal funds sold and short-term securities purchased 
   under agreements to resell
Long-term securities purchased under agreements to 
   resell
Interest earning deposits with banks
Total interest income
Interest expense
Interest bearing deposits:

Savings
Interest checking and money market
Certificates of deposit of less than $100,000
Certificates of deposit of $100,000 and over

Federal funds purchased and securities sold under
agreements to repurchase
Other borrowings
Total interest expense
Net interest income, fully taxable equivalent basis

$

9,730 $
(2,961)
5,199
3,261
(3,541)
(979)
(475)
10,234
(33)

(1,667)
(2,319)
(5,766)
10,400
(1,953)
(7,684)
(8,989)

(480)

1,018
(71)
1,679

57
(369)
(16)
4,336

7,741 $
3,223
4,920
1,978
6,881
1,670
1,960
28,373
(56)

915
778
1,261
1,720
5,208
(6,054)
3,828

17,471 $
262
10,119
5,239
3,340
691
1,485
38,607
(89)

(752)
(1,541)
(4,505)
12,120
3,255
(13,738)
(5,161)

16

(464)

(1,001)
536
31,696

(9)
12,230
3,169
7,951

17
465
33,375

48
11,861
3,153
12,287

Total

30,156
12,125
15,507
5,098
8,009
1,997
3,940
76,832
298

2,023
(1,223)
(19,206)
22,063
(2,534)
12,116
13,239

25,921 $
8,511
13,870
2,333
9,027
2,732
984
63,378
144

1,877
1,108
(8,022)
12,132
8,517
11,382
26,994

184

289

255
2,804
93,759

441
4,010
95,109

4,235 $
3,614
1,637
2,765
(1,018)
(735)
2,956
13,454
154

146
(2,331)
(11,184)
9,931
(11,051)
734
(13,755)

105

186
1,206
1,350

57
328
(264)
(2,393)

(65)
10,174
834
6,192

(8)
10,502
570
3,799

9,826
(3,041)
21,648
73,461

4,985
920
9,913
(8,234) $

4,775
(13)
28,103
3,593 $

9,760
907
38,016
(4,641) $

48
(3,041)
(5,265)
6,615 $

9,778
—
26,913
66,846 $

$

21

Net interest income totaled $821.3 million in 2019, decreasing $2.5 million compared to $823.8 million in 2018. On a tax 
equivalent (T/E) basis, net interest income totaled $835.4 million, and decreased $4.6 million from 2018.  This decrease included 
combined growth of $38.0 million in interest expense on deposits and borrowings, due to higher average rates paid and higher 
average  balances.    In  addition,  interest  earned  on  investment  securities  decreased  $5.2  million,  mainly  due  to  lower  average 
balances, while loan interest income (T/E) grew $38.6 million due to higher rates earned and higher average balances.  The net 
yield on earning assets (T/E) was 3.48% in 2019 compared with 3.53% in 2018. 

During 2019, loan interest income (T/E) grew $38.6 million over 2018 mainly due to higher rates earned coupled with increased 
average balances for business, business real estate and personal real estate loan categories.  The average tax equivalent rate earned 
on the loan portfolio increased 18 basis points to 4.71% in 2019 compared to 4.53% in 2018.  In addition, average loan balances 
increased 2.1%, or $298.6 million, this year.  Increased interest of $17.5 million earned on business loans was the main driver of 
overall higher loan interest income, due to growth of $251.1 million in average business loan balances and a 16 basis point increase 
in the average rate.  While higher rates also contributed to the increase in interest income, rates were impacted by actions taken 
by the Federal Reserve during the second half of 2019 to lower short-term interest rates, as many of these loans contain variable 
interest rate terms.  Business real estate interest was higher by $10.1 million as a result of an increase in average balances of $121.2 
million, along with an increase in the average rate of 17 basis points. Personal real estate loan interest income increased $5.2 
million and resulted from growth in average balances of $84.9 million and a nine basis point increase in the average rate earned.  
Interest on consumer loans increased $3.3 million as the average rate grew 36 basis points, but was partly offset by a decline in 
average balances of $79.9 million, or 4.0%.  Interest on consumer credit card loans grew $1.5 million over the prior year as the 
average rate earned increased 26 basis points, while average balances declined $4.0 million. 

Tax equivalent interest income on total investment securities decreased $5.2 million during 2019, as average balances declined 
$74.4 million and the average rate earned decreased three basis points.  The average rate on the total investment portfolio was 
2.81% in 2019 compared to 2.84% in 2018, while the average balance of the total investment securities portfolio (excluding 
unrealized fair value adjustments on available for sale debt securities) was $8.7 billion in 2019 compared to an average balance 
of $8.8 billion in 2018.  The decrease in interest income was mainly due to lower interest and dividend income earned on equity 
and other securities, coupled with decreases in interest earned on state and municipal obligations, government-sponsored enterprise 
(GSE) obligations and U.S. government securities.  Interest income on equity securities decreased $10.0 million, due to the receipt 
of $8.9 million in dividend income in the second quarter of 2018, which was related to a liquidated equity security that was carried 
at fair value.  Interest on other securities decreased $3.9 million mainly due to receipts of non-recurring equity investment dividends 
in 2018, but was partly offset by higher average balances.  Interest income on state and municipal obligations decreased $4.5 
million, due to lower average balances of $189.7 million, partly offset by an increase of 10 basis points in the average rate earned.  
Interest income on GSE's decreased $1.5 million, due to a decline in average balances of $117.1 million, partly offset by an increase 
of 40 basis points in the average rate earned.  Interest earned on U.S. government securities fell $752 thousand and was mainly 
impacted by a decline of $3.0 million in inflation income on treasury inflation-protected securities (TIPS).  In addition, average 
balances declined $70.6 million, while the average rate earned increased 10 basis points.  Partly offsetting these decreases in 
interest income was growth of $12.1 million and $3.3 million in interest earned on mortgage-backed and asset-backed securities, 
respectively.  The growth in mortgage-backed interest resulted mainly from an increase of $391.0 million in average balances, 
coupled with a three basis point increase in the average rate earned.  Asset-backed securities interest increased due to growth of 
38 basis points in the average rate earned, partly offset by a decline of $83.1 million in average balances. 

During 2019, interest expense on deposits increased $27.3 million over 2018 and resulted mainly from a 20 basis point increase 
in the overall average rate paid on deposits.  Interest expense on interest checking and money market accounts increased $11.9 
million due to higher rates paid, which rose 11 basis points.  The growth in interest expense on certificates of deposit was due to 
both higher rates paid on all certificates of deposit and higher average balances in certificates of deposit over $100,000, which 
grew $281.9 million, or 25.3%.  The overall rate paid on total deposits increased from .34% in 2018 to .54% in the current year.  
Interest expense on borrowings increased $10.7 million due to both higher rates paid and higher average balances of federal funds 
purchased and customer repurchase agreements.  The overall average rate incurred on all interest bearing liabilities was .67% in 
2019, compared to .44% in 2018.

Net interest income totaled $823.8 million in 2018, increasing $90.1 million, or 12.3%, compared to $733.7 million in 2017. 
On a tax equivalent (T/E) basis, net interest income totaled $840.1 million, and increased $73.5 million over 2017.  This increase 
included growth of $76.8 million in loan interest income (T/E), resulting from higher average balances and higher rates earned.  
In addition, interest earned on investment securities increased $13.2 million, mainly due to higher rates earned and the receipt of 
$8.9 million in dividend income during the second quarter of 2018, as mentioned above.  Interest expense on deposits and borrowings 
combined was $65.4 million and increased $21.6 million, mostly due to higher rates paid.  The net yield on earning assets (T/E) 
was 3.53% in 2018 compared with 3.19% in 2017.

22

 
During 2018, loan interest income (T/E) grew $76.8 million over 2017 mainly due to higher rates earned coupled with increased 
average balances for most loan categories.  The average tax equivalent rate earned on the loan portfolio increased 46 basis points 
to 4.53% in 2018 compared to 4.07% in 2017.  The higher rates earned on the loan portfolio in 2018 were partly related to short-
term increases in interest rates, which enabled much of the Company's loan portfolio to re-price higher than 2017.  In addition, 
average loan balances increased 2.3%, or $314.4 million, in 2018.  Increased interest on business loans was the main driver of 
overall higher loan interest income, mostly due to higher rates, as many of these loans contain variable interest rate terms.  Average 
business loan balances also grew $131.0 million in 2018.  Increases in average balances and rates on construction and business 
real estate loans drove interest income growth a combined $27.6 million in 2018.  Interest on personal real estate loans increased 
$5.1 million as average balances were higher by $74.1 million or 3.7%, and the average rate grew 11 basis points.  Interest on 
consumer loans grew $8.0 million over 2017 as the average rate earned increased 45 basis points, but was partly offset by a decline 
in average balances of $25.6 million.  Consumer credit card loan interest was higher by $3.9 million due to growth of $24.9 million 
in average balances, coupled with a 13 basis point increase in the average rate earned.

Tax equivalent interest income on total investment securities increased $13.2 million during 2018, as the average rate earned 
increased 33 basis points, while average balances declined $661.6 million.  The average rate on the total investment portfolio was 
2.84% in 2018 compared to 2.51% in 2017, while the average balance of the total investment securities portfolio (excluding 
unrealized fair value adjustments on available for sale debt securities) was $8.8 billion in 2018 compared to an average balance 
of $9.5 billion in 2017.  The increase in interest income was mainly due to higher interest earned on mortgage-backed securities, 
coupled with increased interest and dividend income on equity and other securities.  These increases were partly offset lower 
interest earned on state and municipal securities.  Interest income on mortgage-backed securities increased $22.1 million, due to 
an increase in average balances of $419.0 million and an increase of 29 basis points in the average rate earned.  Interest income 
on equity securities increased due to dividend income of $8.9 million recorded in 2018 (mentioned previously), while interest on 
other securities increased $1.9 million due to an increase in receipts of non-recurring equity investment dividends during 2018.  
Interest earned on U.S. government securities grew $2.0 million, which included growth of $2.1 million in inflation-adjusted 
interest on TIPS.  Partly offsetting these increases in interest income were declines of $19.2 million, $2.5 million and $1.2 million 
in interest earned on state and municipal, asset-backed and GSE securities, respectively.  The decline in state and municipal interest 
resulted from a decline of $310.0 million in average balances coupled with a lower tax equivalent rate due to tax law changes in 
2018.  Asset-backed securities interest decreased mainly due to a decline of $627.9 million in average balances, partly offset by 
higher average rates.  Interest earned on GSE's declined mainly due to lower average balances, partly offset by growth in the 
average rate.  Interest earned on deposits with banks increased $4.0 million mainly due to an 88 basis point increase in average 
rates earned and an increase of $112.7 million in average balances.   

During 2018, interest expense on deposits increased $14.9 million over 2017 and resulted mainly from an 11 basis point increase 
in the overall average rate paid on deposits.  Interest expense on interest checking and money market accounts increased $10.5 
million due to higher rates paid, which rose nine basis points.  The growth in interest expense on certificates of deposit was largely 
due to higher rates paid on certificates of deposit over $100,000, which increased 54 basis points, partly offset by lower total 
average certificate of deposit balances, which fell $363.3 million, or 17.5%.  The overall rate paid on total deposits increased 
from .23% in 2017 to .34% in 2018.  Interest expense on borrowings increased due to higher rates paid on customer repurchase 
agreements, partly offset by the elimination of all Federal Home Loan Bank (FHLB) borrowings in 2018.  The overall average 
rate incurred on all interest bearing liabilities was .44% in 2018, compared to .29% in 2017.

Provision for Loan Losses

The provision for loan losses is recorded to bring the allowance for loan losses to a level deemed adequate by management 
based on the factors mentioned in the “Allowance for Loan Losses” section of this discussion.  The provision for loan losses totaled 
$50.4 million in 2019, an increase of $7.7 million from the 2018 provision of $42.7 million.  In 2018, the provision exceeded net 
loan charge-offs by $400 thousand, increasing the allowance for loan losses by the same amount, whereas the 2019 provision was 
$750 thousand greater than net loan charge-offs for the year.

 Net loan charge-offs for the year totaled $49.7 million and increased $7.4 million compared to $42.3 million in 2018.  The 
increase in net loan charge-offs over the previous year was mainly the result of higher net charge-offs on credit card loans and 
business loans, which increased $4.8 million and $2.0 million, respectively.  In addition, personal real estate loan net charge-offs 
increased $391 thousand, while construction loan and business real estate loan net recoveries decreased $518 thousand and $318 
thousand, respectively.  Partly offsetting these increases in net charge-offs were lower net charge-offs on consumer loans, which 
decreased $732 thousand from the prior year.  The allowance for loan losses totaled $160.7 million at December 31, 2019, an 
increase of $750 thousand compared to the prior year, and represented 1.09% of outstanding loans at year end 2019, compared to 
1.13% at December 31, 2018.  

23

Non-Interest Income

(Dollars in thousands)
Bank card transaction fees
Trust fees
Deposit account charges and other fees
Capital market fees
Consumer brokerage services
Loan fees and sales
Other
Total non-interest income
Non-interest income as a % of total revenue*
Total revenue per full-time equivalent employee

$

$

$

2019
167,879
155,628
95,983
8,146
15,804
15,767
65,496
524,703

39.0%
277.1

$

$

$

2018
171,576
147,964
94,517
7,721
15,807
12,723
51,033
501,341

37.8%
276.4

$

$

$

2017
155,100
135,159
90,060
7,996
14,630
13,948
44,370
461,263

38.6%
248.9

*  Total revenue is calculated as net interest income plus non-interest income.

% Change

'19-'18

'18-'17

(2.2)%
5.2
1.6
5.5
—
23.9
28.3
4.7 %

10.6%
9.5
4.9
(3.4)
8.0
(8.8)
15.0
8.7%

The table below is a summary of net bank card transaction fees for the years ended December 31, 2019, 2018 and 2017, respectively. 

(Dollars in thousands)

Net debit card fees

Net credit card fees

Net merchant fees

Net corporate card fees

2019

2018

2017

'19-'18

'18-'17

% Change

$

40,025 $

39,738 $

14,177

19,289

94,388

12,965

19,233

99,640

35,636

14,576

20,069

84,819

0.7 %

9.3

.3

(5.3)

(2.2)%

11.5%

(11.1)

(4.2)

17.5

10.6%

Total bank card transaction fees

$

167,879 $

171,576 $

155,100

Non-interest income totaled $524.7 million, an increase of $23.4 million, or 4.7%, compared to $501.3 million in 2018.  Bank 
card fees decreased $3.7 million, or 2.2%, from the prior year, largely due to a decline in net corporate card fees of $5.3 million.  
This decline was partly offset by growth in net credit card fees of $1.2 million and net debit card fees of $287 thousand.  The 
decline in net corporate card from the prior year was due to lower interchange income and higher network and rewards expense, 
while the growth in net credit and debit card fees was mainly due to higher interchange income.  Net credit card revenue also grew 
due to lower rewards expense.  Trust fee income increased $7.7 million, or 5.2%, as a result of continued growth in private client 
trust fees (up 6.5%), which comprised 76.4% of trust fee income in 2019.  The market value of total customer trust assets totaled 
$56.7 billion at year end 2019, which was an increase of 13.3% over year end 2018 balances.  Deposit account fees increased $1.5 
million, or 1.6%, mainly due to growth of $3.0 million in corporate cash management fees.  This increase was partly offset by 
declines of $872 thousand in overdraft and return item fees and $636 thousand in deposit account service charges.  In 2019, 
corporate cash management fees comprised 43.2% of total deposit fees, while overdraft fees comprised 31.9% of total deposit 
fees.  Capital market fees grew $425 thousand, or 5.5%, compared to the prior year, while loan fees and sales increased $3.0 
million, or 23.9%,  mainly due to growth in mortgage banking revenue.  Total mortgage banking revenue totaled $10.8 million in 
2019 compared to $8.2 million in 2018 and increased as a result of higher loan originations in 2019.  Other non-interest income 
increased $14.5 million, or 28.3%, mainly due to a one-time gain of $11.5 million resulting from the sale of the Company's corporate 
trust business in the fourth quarter of 2019.  In addition, cash sweep commissions increased $2.7 million and higher gains of $2.4 
million were recorded on sales of leased assets to customers upon lease termination.  These increases were partly offset by gains 
of $6.6 million recorded on the sales of branch properties in 2018.

During 2018, non-interest income increased $40.1 million, or 8.7%, to $501.3 million compared to $461.3 million in 2017.  
Bank card fees increased $16.5 million over 2017.  This growth included increases of $4.1 million in net debit card fees and $14.8 
million in net corporate card fees, partly offset by a decline of $1.6 million, or 11.1%, in net credit card fees, and $836 thousand, 
or 4.2%, in net merchant fees.  Trust fee income increased $12.8 million, or 9.5%, as a result of growth in both private client (up 
11.1%) and institutional trust (up 6.4%) fees.  The market value of total customer trust assets totaled $50.0 billion at year end 
2018, which was an increase of 2.7% over year end 2017 balances.  Deposit account fees increased $4.5 million, or 4.9%, due to 
growth of $2.4 million in corporate cash management fees, $1.1 million in deposit account service charges and $892 thousand in 
overdraft and return item fees.  Capital market fees declined $275 thousand, or 3.4%, due to lower sales volumes, while consumer 
brokerage services revenue increased $1.2 million, or 8.0%, mainly due to growth in advisory and fixed annuity fees.  Loan fees 
and sales decreased $1.2 million in 2018 compared to 2017, mainly due to declines in mortgage banking revenue as a result of 
lower originations of fixed-rate loans in 2018.  Other non-interest income increased $6.7 million, or 15.0%, over 2017 mainly due 
to gains of $6.6 million recorded on the sales of branch properties in 2018.  In addition, cash sweep commissions, interest rate 

24

     
swap fees, and fees from sales of tax credits increased $1.6 million, $2.1 million, and $1.6 million, respectively, over 2017.  These 
increases were partly offset by lower gains of $1.1 million on sales of leased assets to customers upon lease termination.

Investment Securities Gains (Losses), Net

(In thousands)

2019

2018

2017

Net losses on sales of available for sale debt securities

$

(214)

$

(9,653)

$

Net gains on sales of equity securities

Fair value adjustments on equity securities

Adjustment for dividend income on a liquidated equity investment

Donations of equity securities

Net gains (losses) on sales and fair value adjustments of private equity investments

Other

3,262

344

—

—

367

(133)

1,759

2,542

(8,917)

—

13,849

(68)

Total investment securities gains (losses), net

$

3,626

$

(488)

$

(9,695)

10,643

—

—

31,074

(6,332)

(639)

25,051

Net gains and losses on investment securities during 2019, 2018 and 2017 are shown in the table above.  Included in these 
amounts are gains and losses arising from sales of securities from the Company’s available for sale debt portfolio, including credit-
related losses on debt securities identified as other-than-temporarily impaired.  Also shown are gains and losses relating to private 
equity investments, which are primarily held by the Parent’s majority-owned private equity subsidiaries.  These include fair value 
adjustments, in addition to gains and losses realized upon disposition.  The portions of private equity investment gains and losses 
that are attributable to minority interests are reported as non-controlling interest in the consolidated statements of income, and 
resulted in expense of $348 thousand in 2019, compared to expense of $2.8 million in 2018 and income of $575 thousand in 2017. 

Net securities gains of $3.6 million were recorded in 2019, which included $214 thousand in net losses realized on bond sales 
resulting from the Company's sale of approximately $400 million (book value) of bonds, mainly municipal securities, treasuries 
and asset-backed securities.  Net securities gains also included $3.3 million in gains from sales of equity investments and a $1.1 
million in gain from the sale of a private equity investment.  These gains were offset by net losses totaling $727 thousand of fair 
value adjustments on private equity investments, in addition to net gains totaling $344 thousand of fair value adjustments on equity 
investments. 

Net securities losses of $488 thousand were recorded in 2018, which included $9.7 million in net losses realized on bond sales 
resulting from  the  Company's  sale  of  approximately $680  million  (book  value) of  bonds,  mainly  mortgage  and  asset-backed 
securities.  Net securities losses also included $8.9 million in losses related to an adjustment for dividend income on a liquidated 
investment.  These losses were offset by net gains totaling $13.8 million of fair value adjustments on private equity investments, 
in addition to fair value adjustments and net gains realized on sales of equity investments. 

Net securities gains of $25.1 million were recorded in 2017, which included $31.1 million in gains realized upon donation of 
appreciated stock and $10.6 million in net gains realized on sales of equity securities.  These gains were offset by net losses of 
$9.7 million realized on sales of available for sale debt securities, resulting from the Company's sale of approximately $790 million 
of bonds, mainly mortgage and asset-backed securities.  Additionally, net securities losses included $499 thousand in net losses 
realized on the sale of private equity investments and $5.8 million in losses related to fair value adjustments on private equity 
investments.

25

Non-Interest Expense 

(Dollars in thousands)

Salaries

Employee benefits

Net occupancy

Equipment

Supplies and communication

Data processing and software

Marketing

Deposit insurance

Community service

Other

2019

2018

2017

'19-'18

'18-'17

$

416,869

$

396,897

$

380,945

5.0%

4.2 %

% Change

76,058

47,157

19,061

20,394

92,899

21,914

6,676

2,446

63,924

71,297

46,044

18,125

20,637

85,978

20,548

11,546

2,445

64,304

67,376

45,612

18,568

22,790

80,998

16,325

13,986

34,377

63,366

6.7

2.4

5.2

(1.2)

8.0

6.6

(42.2)

—

(0.6)

5.8

.9

(2.4)

(9.4)

6.1

25.9

(17.4)

(92.9)

1.5

Total non-interest expense

$

767,398

$

737,821

$

744,343

4.0%

(.9)%

Efficiency ratio
Salaries and benefits as a % of total non-interest 
expense
Number of full-time equivalent employees

56.9%

64.2%

4,858

55.6%

63.5%

4,795

62.2%

60.2%

4,800

       Non-interest expense was $767.4 million in 2019, an increase of $29.6 million, or 4.0%, over the previous year.  Salaries and 
benefits expense increased $24.7 million, or 5.3%, mainly due to higher full-time salaries and medical expense.  Full-time salaries 
expense increased due to growth in consumer, commercial, information technology and other support unit salaries expense.  Full-
time equivalent employees totaled 4,858 at December 31, 2019, reflecting a 1.3% increase over 2018.  Occupancy expense increased 
$1.1 million, or 2.4%, mainly due to higher real estate taxes and building depreciation expense, partly offset by a decline in utilities 
expense.  Equipment expense increased $936 thousand, or 5.2%, due to higher equipment depreciation expense.  Data processing 
and software expense increased $6.9 million, or 8.0%, primarily due to higher costs for service providers and higher bank card 
processing expense.  Marketing expense increased $1.4 million, or 6.6%, due to increased marketing efforts to support consumer 
and healthcare banking initiatives, partly offset by bank card marketing initiatives in the prior year. Deposit insurance expense 
declined $4.9 million, or 42.2%, from the prior year mainly due to reduced FDIC insurance rates. 

In 2018, non-interest expense was $737.8 million, a decrease of $6.5 million, or .9%, from 2017.  Salaries and benefits expense 
increased $19.9 million, or 4.4%, mainly due to higher full-time salaries and medical expense.  Growth in salaries expense was 
driven by increases in full-time salaries in information technology, consumer, wealth, commercial and other support units, while 
incentive compensation expense declined slightly from 2017.  Full-time equivalent employees totaled 4,795 at December 31, 2018, 
reflecting a small decrease from 2017.  Occupancy expense increased $432 thousand, or .9%, mainly due to higher rent, utilities 
and building services expense, while equipment expense decreased $443 thousand, or 2.4%, due to lower equipment depreciation.  
Supplies and communication expense decreased $2.2 million, or 9.4%, mainly due to lower voice and data network costs.  Data 
processing and software expense increased $5.0 million, or 6.1%, primarily due to higher third party processing costs.  Marketing 
expense increased $4.2 million, or 25.9%, due to new bank card initiatives and consumer marketing initiatives in 2018.  Deposit 
insurance expense declined $2.4 million, or 17.4%, from the prior year mainly due to decreases in average assets, a lower assessment 
rate, and the elimination of the special FDIC surcharge in the fourth quarter of 2018.  Community service costs decreased $31.9 
million due to the contribution of appreciated securities to a related foundation during 2017, which did not recur in 2018.  Other 
non-interest expense increased $938 thousand, or 1.5%, over the prior year mainly due to higher costs for professional fees (up 
$2.4 million) and directors fees (up $936 thousand).  These increases were partly offset by lower bank card fraud losses (down 
$961 thousand).    

Income Taxes

Income tax expense was $109.1 million in 2019, compared to $105.9 million in 2018 and $110.5 million in 2017.  The effective 

tax rate, including the effect of non-controlling interest, was 20.6% in 2019 compared to 19.6% in 2018 and 25.7% in 2017. 

Due to the enactment of new federal tax reform legislation in December 2017, federal tax rates were lowered from 35% to 
21%, which lowered the Company's effective tax rate for years 2018 and after.  The Company's effective tax rate in the years noted 
above were lower than the federal statutory rates mainly due to tax-exempt interest on state and local municipal obligations.  
Additional information about income tax expense is provided in Note 9 to the consolidated financial statements.

26

     
Financial Condition 

Loan Portfolio Analysis

Classifications of consolidated loans by major category at December 31 for each of the past five years are shown in the table 
below.  This portfolio consists of loans which were acquired or originated with the intent of holding to their maturity.  Loans held 
for sale are separately discussed in a following section.  A schedule of average balances invested in each loan category below is 
disclosed within the Average Balance Sheets section of Management's Discussion and Analysis of Financial Condition and Results 
of Operations below.

(In thousands)

Commercial:

Business

Real estate — construction and land

Real estate — business

Personal banking:

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total loans

2019

2018

2017

2016

2015

Balance at December 31

$

5,565,449 $

5,106,427 $

4,958,554 $

4,776,365 $

4,397,893

899,377

2,833,554

2,354,760

1,964,145

349,251

764,977

6,304

869,659

2,875,788

2,127,083

1,955,572

376,399

814,134

15,236

968,820

2,697,452

2,062,787

2,104,487

400,587

783,864

7,123

791,236

2,643,374

2,010,397

1,990,801

413,634

776,465

10,464

624,070

2,355,544

1,915,953

1,924,365

432,981

779,744

6,142

$

14,737,817 $

14,140,298 $

13,983,674 $

13,412,736 $

12,436,692

The contractual maturities of business and real estate loan categories at December 31, 2019, and a breakdown of those loans 

between fixed rate and floating rate loans are as follows.

(In thousands)

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Principal Payments Due

In
One Year
or Less

After One
Year Through
Five Years

After
Five
Years

Total

$

2,716,246

$

2,369,727

$

479,476

$

5,565,449

525,774

560,407

178,280

327,895

1,703,895

525,640

45,708

569,252

1,650,840

899,377

2,833,554

2,354,760

Total business and real estate loans

$

3,980,707

$

4,927,157

$

2,745,276

$

11,653,140

Business and real estate loans:

Loans with fixed rates

Loans with floating rates

Total business and real estate loans

21.3%

78.7%

100.0%

49.2%

50.8%

100.0%

57.2%

42.8%

100.0%

41.6%

58.4%

100.0%

27

    
The following table shows loan balances at December 31, 2019, segregated between those with fixed interest rates and those 
with variable rates that fluctuate with an index. 

(In thousands)

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total loans

Fixed Rate
Loans

Variable Rate
Loans

Total

% Variable Rate
Loans

$

1,950,291 $

3,615,158 $

5,565,449

65.0%

38,414

1,258,254

1,598,280

1,342,175

5,572

51,622

6,304

860,963

1,575,300

756,480

621,970

343,679

713,355

—

899,377

2,833,554

2,354,760

1,964,145

349,251

764,977

6,304

95.7

55.6

32.1

31.7

98.4

93.3

—

$

6,250,912 $

8,486,905 $

14,737,817

57.6%

Total loans at December 31, 2019 were $14.7 billion, an increase of $597.5 million, or 4.2%, over balances at December 31, 
2018.  The growth in loans during 2019 occurred in the business, construction, personal real estate and consumer loan categories, 
while business real estate, consumer credit card, revolving home equity and overdraft loan categories declined from the prior year.  
Business loans increased $459.0 million, or 9.0%, reflecting growth in lease lending and commercial and industrial loans, while 
commercial card and tax-advantaged lending declined.  Construction loans increased $29.7 million, or 3.4% mainly due to growth 
in commercial construction lending.  Business real estate loans decreased $42.2 million, or 1.5%, due mainly to decreases in multi-
family real estate lending.  Personal real estate loans increased $227.7 million, or 10.8%, due to increased loan originations. The 
Company sells certain long-term fixed rate mortgage loans to the secondary market, and loan sales in 2019 totaled $239.0 million, 
compared to $193.5 million in 2018.  Consumer loans increased $8.6 million, or .4%, mainly due to an increase in health service 
financing loans, offset by a decline in fixed rate home equity loans and the continued run off of marine and recreational vehicle 
loan balances.   Consumer credit card loans decreased $49.2 million, or 6.0% and revolving home equity loan balances declined 
$27.1 million, or 7.2%, compared to balances at year end 2018.

The Company currently holds approximately 28% of its loan portfolio in the Kansas City market, 29% in the St. Louis market, 
and 43% in other regional markets. The portfolio is diversified from a business and retail standpoint, with 63% in loans to businesses 
and 37% in loans to consumers. The Company believes a diversified approach to loan portfolio management, strong underwriting 
criteria and an aversion toward credit concentrations, from an industry, geographic and product perspective, have contributed to 
low levels of problem loans and loan losses experienced over the last several years.

The Company participates in credits of large, publicly traded companies which are defined by regulation as shared national 
credits, or SNCs. Regulations define SNCs as loans exceeding $100 million that are shared by three or more financial institutions. 
The Company typically participates in these loans when business operations are maintained in the local communities or regional 
markets and opportunities to provide other banking services are present. At December 31, 2019, the balance of SNC loans totaled 
approximately $1.1 billion, with an additional $1.4 billion in unfunded commitments, compared to a balance of $830.2 million, 
with an additional $1.3 billion in unfunded commitments, at year end 2018.  

Commercial Loans

Business

Total business loans amounted to $5.6 billion at December 31, 2019 and include loans used mainly to fund customer accounts 
receivable, inventories, and capital expenditures. The business loan portfolio includes tax-advantaged loans and leases which carry 
tax free interest rates.  These loans totaled $858.1 million at December 31, 2019, a decline of $44.4 million, or 4.9%, from December 
31, 2018 balances. The business loan portfolio also includes direct financing and sales type leases totaling $584.3 million, which 
are used by commercial customers to finance capital purchases ranging from computer equipment to office and transportation 
equipment. These leases increased $26.9 million, or 4.8%, over 2018.  The Company has outstanding energy-related loans totaling 
$197.4 million at December 31, 2019, which are further discussed within the Energy Lending section of the Risk Elements of 
Loan Portfolio section located within Management's Discussion and Analysis of Financial Condition and Results of Operations.   
Also included in the business portfolio are corporate card loans, which totaled $293.7 million at December 31, 2019 and are made 
in conjunction with the Company’s corporate card business for corporate trade purchases.  Corporate card loans are made to 
corporate, non-profit and government customers nationwide, but have very short-term maturities, which limits credit risk.

28

Business loans, excluding corporate card loans, are made primarily to customers in the regional trade area of the Company, 
generally the central Midwest, encompassing the states of Missouri, Kansas, Illinois, and nearby Midwestern markets, including 
Iowa, Oklahoma, Colorado, Texas and Ohio. This portfolio is diversified from an industry standpoint and includes businesses 
engaged in manufacturing, wholesaling, retailing, agribusiness, insurance, financial services, public utilities, health care, and other 
service businesses. Emphasis is upon middle-market and community businesses with known local management and financial 
stability.  Consistent with management’s strategy and emphasis upon relationship banking, most borrowing customers also maintain 
deposit accounts and utilize other banking services. Net loan charge-offs in this category totaled $4.1 million in 2019 (mainly 
representing a charge-off related to the bankruptcy of a single leasing customer), compared to net loan charge-offs of $2.1 million 
recorded in 2018.  Non-accrual business loans were $7.5 million (.1% of business loans) at December 31, 2019 compared to $9.0 
million at December 31, 2018.  

Real Estate-Construction and Land

The portfolio of loans in this category amounted to $899.4 million at December 31, 2019, which was an increase of $29.7 
million, or 3.4%, from the prior year and comprised 6.1% of the Company’s total loan portfolio.  Commercial construction and 
land development loans totaled $705.1 million, or 78.4% of total construction loans at December 31, 2019.  These loans increased 
$40.6 million from 2018 year end balances, driving the growth in the total construction portfolio. Commercial construction loans 
are made during the construction phase for small and medium-sized office and medical buildings, manufacturing and warehouse 
facilities,  apartment  complexes,  shopping  centers,  hotels  and  motels,  and  other  commercial  properties.  Commercial  land 
development loans relate to land owned or developed for use in conjunction with business properties. Residential construction 
and land development loans at December 31, 2019 totaled $194.3 million, or 21.6% of total construction loans. A stable construction 
market has contributed to low loss rates on these loans, with net loan recoveries of $117 thousand and $635 thousand recorded in 
2019 and 2018, respectively.  

Real Estate-Business

Total business real estate loans were $2.8 billion at December 31, 2019 and comprised 19.2% of the Company’s total loan 
portfolio. This category includes mortgage loans for small and medium-sized office and medical buildings, manufacturing and 
warehouse facilities, multi-family housing, farms, shopping centers, hotels and motels, churches, and other commercial properties.  
The business real estate borrowers and/or properties are generally located in local and regional markets where Commerce does 
business, and emphasis is placed on owner-occupied lending (37.0% of this portfolio), which presents lower risk levels.  Additional 
information about business real estate loans by borrower is disclosed within the Real Estate - Business Loans section of the Risk 
Elements of Loan Portfolio section located within Management's Discussion and Analysis of Financial Condition and Results of 
Operations.  At December 31, 2019, balances of non-accrual loans amounted to $1.0 million, or less than .1% of business real 
estate loans, down from $1.7 million at year end 2018.  The Company experienced net loan recoveries of $60 thousand in 2019, 
compared to net loan recoveries of $378 thousand in 2018.

Personal Banking Loans

Real Estate-Personal

At  December  31,  2019,  there  were  $2.4  billion  in  outstanding  personal  real  estate  loans,  which  comprised  16.0%  of  the 
Company’s total loan portfolio. The mortgage loans in this category are mainly for owner-occupied residential properties. The 
Company originates both adjustable and fixed rate mortgage loans, and at December 31, 2019, 32% of the portfolio was comprised 
of adjustable rate loans, while 68% was comprised of fixed rate loans.  The Company does not purchase any loans from outside 
parties or brokers, and has never maintained no-document products. Levels of mortgage loan origination activity increased in 
2019, with originations of $871.6 million in 2019 compared to $563.0 million in 2018.  Net loans retained by the Company 
increased $227.7 million, driven by growth in new loan production due to the lower interest rate environment.  Loans sold to the 
secondary market increased $45.5 million.  The loan sales were made under an initiative to originate and sell certain long term 
fixed rate loans, resulting in sales of $239.0 million in 2019 compared to $193.5 million in 2018.  The Company has experienced 
lower loan losses in this category than many others in the industry and believes this is partly because of its conservative underwriting 
culture, stable markets, and the fact that it does not purchase loans from brokers.  Net loan charge-offs in 2019 totaled $56 thousand, 
a slight increase from net loan recoveries of $335 thousand in 2018.  Balances of non-accrual loans in this category decreased to 
$1.7 million at December 31, 2019, compared to $1.8 million at year end 2018.

Consumer

Consumer loans consist of private banking, automobile, motorcycle, marine, tractor/trailer, recreational vehicle (RV), fixed 
rate home equity, patient health care financing and other types of consumer loans.  These loans totaled $2.0 billion at year end 
2019.  Approximately 46% of the consumer portfolio consists of automobile loans, 21% in private banking loans, 4% in motorcycle 
loans, 14% in fixed rate home equity loans, 10% in healthcare financing loans and 2% in marine and RV loans.  Total consumer 

29

loans increased $8.6 million at year end 2019 compared to year end 2018. Growth of $28.9 million in patient healthcare financing 
and $21.3 million in private banking loans was partially offset by declines of $14.7 million in fixed rate home equity loans, $15.6 
million in marine and RV loans, and $17.5 million in motorcycle loans.  Net charge-offs on total consumer loans were $8.6 million 
in 2019, compared to $9.3 million in 2018, averaging .4% and .5% of consumer loans in 2019 and 2018, respectively.  Consumer 
loan net charge-offs included marine and RV loan net charge-offs of $393 thousand, which were 1.0% of average marine and RV 
loans in 2019, compared to 1.2% in 2018. 

Revolving Home Equity

Revolving home equity loans, of which 98% are adjustable rate loans, totaled $349.3 million at year end 2019.  An additional 
$750.9 million was available in unused lines of credit, which can be drawn at the discretion of the borrower. Home equity loans 
are  secured  mainly  by  second  mortgages  (and  less  frequently,  first  mortgages)  on  residential  property  of  the  borrower.  The 
underwriting terms for the home equity line product permit borrowing availability, in the aggregate, generally up to 80% or 90% 
of the appraised value of the collateral property at the time of origination.  Net charge-offs totaled $209 thousand in 2019, compared 
to $55 thousand in 2018.

Consumer Credit Card

Total consumer credit card loans amounted to $765.0 million at December 31, 2019 and comprised 5.2% of the Company’s 
total loan portfolio. The credit card portfolio is concentrated within regional markets served by the Company. The Company offers 
a variety of credit card products, including affinity cards, rewards cards, and standard and premium credit cards, and emphasizes 
its credit card relationship product, Special Connections.  Approximately 40% of the households that own a Commerce credit card 
product also maintain a deposit relationship with the subsidiary bank.  At December 31, 2019, approximately 93% of the outstanding 
credit card loan balances had a floating interest rate, compared to 92% in the prior year.  Net charge-offs amounted to $35.4 million 
in 2019, an increase of $4.8 million over $30.6 million in 2018. 

Loans Held for Sale

At December 31, 2019, loans held for sale were comprised of certain long-term fixed rate personal real estate loans and loans 
extended to students while attending colleges and universities.  The personal real estate loans are carried at fair value and totaled 
$9.2 million at December 31, 2019.  The student loans, carried at the lower of cost or fair value, totaled $4.6 million at December 31, 
2019.  Both of these portfolios are further discussed in Note 2 to the consolidated financial statements. 

Allowance for Loan Losses

The Company has an established process to determine the amount of the allowance for loan losses which assesses the risks 
and losses inherent in its portfolio. This process provides an allowance consisting of a specific allowance component based on 
certain individually evaluated loans and a general component based on estimates of reserves needed for pools of loans.

Loans subject to individual evaluation generally consist of business, construction, business real estate and personal real estate 
loans on non-accrual status, and include troubled debt restructurings that are on non-accrual status. These non-accrual loans are 
evaluated individually for impairment based on factors such as payment history, borrower financial condition and collateral. For 
collateral dependent loans, appraisals of collateral (including exit costs) are normally obtained annually but discounted based on 
date last received and market conditions. From these evaluations of expected cash flows and collateral values, specific allowances 
are determined.

Loans which are not individually evaluated are segregated by loan type and sub-type and are collectively evaluated. These 
loans consist of commercial loans (business, construction and business real estate) which have been graded pass, special mention, 
or substandard, and also include all personal banking loans except personal real estate loans on non-accrual status. Collectively-
evaluated loans include certain troubled debt restructurings with similar risk characteristics.  Allowances for both personal banking 
and  commercial  loans  use  methods  which  consider  historical  and  current  loss  trends,  loss  emergence  periods,  delinquencies, 
industry concentrations and unique risks.  Economic conditions throughout the Company's markets, as monitored by Company 
credit officers, are also considered in the allowance determination process.

The Company’s estimate of the allowance for loan losses and the corresponding provision for loan losses rest upon various 
judgments  and  assumptions  made  by  management.  In  addition  to  past  loan  loss  experience,  various  qualitative  factors  are 
considered, such as current loan portfolio composition and characteristics, trends in delinquencies, portfolio risk ratings, levels 
of non-performing assets, credit concentrations, collateral values, and prevailing regional and national economic conditions. The 
Company has internal credit administration and loan review staff that continuously review loan quality and report the results of 
their reviews and examinations to the Company’s senior management and Board of Directors. Such reviews also assist management 
in establishing the level of the allowance. In using this process and the information available, management must consider various 

30

assumptions and exercise considerable judgment to determine the overall level of the allowance for loan losses. Because of these 
subjective factors, actual outcomes of inherent losses can differ from original estimates. The Company’s subsidiary bank continues 
to be subject to examination by several regulatory agencies, and examinations are conducted throughout the year, targeting various 
segments of the loan portfolio for review. Refer to Note 1 to the consolidated financial statements for additional discussion on the 
allowance and charge-off policies.

At December 31, 2019, the allowance for loan losses was $160.7 million, compared to $159.9 million at December 31, 2018.  
The percentage of allowance to loans decreased to 1.09% at December 31, 2019 compared to 1.13% at year end 2018.  Total loans 
delinquent 90 days or more and still accruing were $19.9 million at December 31, 2019, an increase of $3.2 million compared to 
year end 2018, mainly driven by a $3.5 million increase in construction loan delinquencies on one larger loan and a $955 thousand 
increase in consumer credit card loans delinquent 90 days or more, partly offset by a decrease of $1.6 million in consumer loan 
delinquencies.  Non-accrual loans at December 31, 2019 were $10.2 million, a decrease of $2.3 million over the prior year, mainly 
due to a decrease in business and business real-estate non-accrual loans of $1.5 million and $685 thousand, respectively.  The 
2019 year end balance of non-accrual loans was comprised of $7.5 million of business loans, $1.0 million of business real estate 
loans and $1.7 million of personal real estate loans.  

Net loan charge-offs totaled $49.7 million in 2019, representing a $7.4 million increase compared to net charge-offs of $42.3 
million in 2018.  The increase was largely due to higher credit card loan and business loan charge-offs of $4.8 million and $2.0 
million, respectively. In addition, personal real estate loan net charge-offs increased $391 thousand, while construction loan and 
business real estate net recoveries decreased $518 thousand and $318 thousand, respectively.  Partly offsetting these increases in 
net charge-offs were lower net loan charge-offs of $732 thousand on consumer loans. Consumer credit card net charge-offs were 
4.63% of average consumer credit card loans in 2019 compared to 3.98% in 2018.  Consumer credit card loan net charge-offs as 
a percentage of total net charge-offs decreased to 71.3% in 2019 compared to 72.3% in 2018.  Consumer loan net charge-offs 
were .44% of average consumer loans in 2019, compared to .46% in 2018, and represented 17.2% of total net loan charge-offs in 
2019. 

The ratio of net charge-offs to total average loans outstanding in 2019 was .35%, compared to .30% in 2018 and .31% in 2017. 
The provision for loan losses in 2019 was $50.4 million, compared to provisions of $42.7 million in 2018 and $45.2 million in 
2017. 

The Company considers the allowance for loan losses of $160.7 million adequate to cover losses inherent in the loan portfolio 

at December 31, 2019.  

31

The schedules which follow summarize the relationship between loan balances and activity in the allowance for loan losses:

(Dollars in thousands)
Loans outstanding at end of year(A)
Average loans outstanding(A)

Allowance for loan losses:

Balance at beginning of year

Additions to allowance through charges to expense

Loans charged off:

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total loans charged off

Recoveries of loans previously charged off:

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total recoveries

Net loans charged off

Balance at end of year

$

$

$

2019

14,737,817

14,224,637

159,932

50,438

$

$

$

Years Ended December 31

2018

2017

2016

2015

14,140,298

13,926,079

$

$

13,983,674

13,611,699

$

$

13,412,736

12,927,778

$

$

12,436,692

11,869,276

159,532

$

155,932

$

151,532

$

42,694

45,244

36,318

156,532

28,727

4,622

7

82

294

12,048

487

42,254

2,086

61,880

520

124

142

238

3,494

278

6,833

563

12,192

49,688

3,144

—

20

176

12,897

357

36,931

2,296

55,821

1,042

635

398

511

3,611

302

6,353

675

13,527

42,294

2,410

1

127

417

13,415

488

36,114

2,207

55,179

1,032

1,192

330

722

3,436

303

5,861

659

13,535

41,644

2,549

515

194

556

12,711

860

31,616

1,977

50,978

1,933

4,227

1,475

562

3,664

375

6,186

638

19,060

31,918

2,295

499

1,263

1,037

11,708

722

31,326

2,200

51,050

2,683

1,761

1,396

596

3,430

320

6,287

850

17,323

33,727

$

160,682

$

159,932

$

159,532

$

155,932

$

151,532

Ratio of allowance to loans at end of year

Ratio of provision to average loans outstanding

1.09%

.35%

1.13%

.31%

1.14%

.33%

1.16%

.28%

1.22%

.24%

(A)  Net of unearned income, before deducting allowance for loan losses, excluding loans held for sale.

Ratio of net charge-offs (recoveries) to average loans outstanding, by loan
category:

Business

Real estate — construction and land

Real estate — business

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Years Ended December 31

2019

2018

2017

2016

2015

.08%

(.01)

—

—

.44

.06

4.63

16.55

.04%

.03%

.01%

(.01)%

(.07)

(.01)

(.02)

.46

.01

3.98

33.93

(.14)

(.01)

(.02)

.49

.05

4.07

33.71

(.48)

(.05)

—

.46

.12

3.39

28.42

(.26)

(.01)

.02

.45

.09

3.35

24.93

Ratio of total net charge-offs to total average loans outstanding

.35%

.30%

.31%

.25%

.28 %

32

The following schedule provides a breakdown of the allowance for loan losses by loan category and the percentage of each 

loan category to total loans outstanding at year end.

(Dollars in thousands)

2019

2018

2017

2016

2015

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Loan Loss
Allowance
Allocation

% of Loans
to Total
Loans

Business

$

44,268

37.8% $

42,890

36.1% $

44,462

35.4% $

43,910

35.6% $

43,617

35.4%

RE — construction and

land

RE — business

RE — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total

21,589

25,903

3,125

15,932

638

47,997

1,230

$ 160,682

6.1

19.2

16.0

13.3

2.4

5.2

22,515

27,717

3,250

18,007

825

43,755

—

973
100.0% $ 159,932

6.2

20.3

15.0

13.8

2.7

5.8

.1

24,432

24,810

4,201

19,509

1,189

40,052

877

6.9

19.3

14.8

15.0

2.9

5.6

.1

21,841

25,610

4,110

18,935

1,164

39,530

832

5.9

19.7

15.0

14.8

3.1

5.8

.1

16,312

22,157

6,680

21,717

1,393

38,764

892

5.0

18.9

15.4

15.5

3.5

6.3

—

100.0% $ 159,532

100.0% $ 155,932

100.0% $ 151,532

100.0%

Risk Elements of Loan Portfolio  

Management reviews the loan portfolio continuously for evidence of problem loans.  During the ordinary course of business, 
management becomes aware of borrowers that may not be able to meet the contractual requirements of loan agreements.  Such 
loans  are  placed  under  close  supervision  with  consideration  given  to  placing  the  loan  on  non-accrual  status,  the  need  for  an 
additional allowance for loan loss, and (if appropriate) partial or full loan charge-off. Loans are placed on non-accrual status when 
management does not expect to collect payments consistent with acceptable and agreed upon terms of repayment.  After a loan is 
placed on non-accrual status, any interest previously accrued but not yet collected is reversed against current income.  Interest is 
included in income only as received and only after all previous loan charge-offs have been recovered, so long as management is 
satisfied there is no impairment of collateral values.  The loan is returned to accrual status only when the borrower has brought 
all past due principal and interest payments current, and, in the opinion of management, the borrower has demonstrated the ability 
to make future payments of principal and interest as scheduled. Loans that are 90 days past due as to principal and/or interest 
payments are generally placed on non-accrual, unless they are both well-secured and in the process of collection, or they are 
comprised of those personal banking loans that are exempt under regulatory rules from being classified as non-accrual.  Consumer 
installment loans and related accrued interest are normally charged down to the fair value of related collateral (or are charged off 
in full if no collateral) once the loans are more than 120 days delinquent. Credit card loans and the related accrued interest are 
charged off when the receivable is more than 180 days past due.   

The following schedule shows non-performing assets and loans past due 90 days and still accruing interest.  

(Dollars in thousands)
Total non-accrual loans
Real estate acquired in foreclosure

Total non-performing assets

Non-performing assets as a percentage of total loans
Non-performing assets as a percentage of total assets
Loans past due 90 days and still accruing interest

2019
$ 10,220
365

$ 10,585

2018
12,536
1,413

13,949

$

$

December 31

2017
11,983
681

12,664

$

$

$

$

2016
14,283
366

14,649

2015
26,575
2,819

29,394

$

$

.07%
.04%

.10%
.05%

.09%
.05%

.11%
.06%

.24%
.12%

$ 19,859

$

16,658

$

18,127

$

16,396

$

16,467

The table below shows the effect on interest income in 2019 of loans on non-accrual status at year end.

(In thousands)
Gross amount of interest that would have been recorded at original rate
Interest that was reflected in income
Interest income not recognized

$

$

1,543
369
1,174

Non-accrual loans, which are also classified as impaired, totaled $10.2 million at year end 2019, a decrease of $2.3 million 
from the balance at year end 2018.  The decrease from December 31, 2018 occurred mainly in business loans, which decreased 
$1.5 million, and business real estate loans, which decreased $685 thousand.  At December 31, 2019, non-accrual loans were 
comprised primarily of business (73.3%), personal real estate (16.6%), and business real estate (10.1%) loans.  Foreclosed real 
estate totaled $365 thousand at December 31, 2019, a decrease of $1.0 million when compared to December 31, 2018.  Total non-
performing assets remain low compared to the overall banking industry in 2019, with the non-performing assets to total loans ratio 

33

 
 
 
 
at .07% at December 31, 2019.  Total loans past due 90 days or more and still accruing interest were $19.9 million  as of December 31, 
2019, an increase of $3.2 million when compared to December 31, 2018.  Balances by class for non-accrual loans and loans past 
due 90 days and still accruing interest are shown in the "Delinquent and non-accrual loans" section of Note 2 to the consolidated 
financial statements.

In addition to the non-performing and past due loans mentioned above, the Company also has identified loans for which 
management has concerns about the ability of the borrowers to meet existing repayment terms.  They are classified as substandard 
under the Company’s internal rating system.  The loans are generally secured by either real estate or other borrower assets, reducing 
the potential for loss should they become non-performing.  Although these loans are generally identified as potential problem 
loans, they may never become non-performing.  Such loans totaled $164.8 million at December 31, 2019, compared with $145.7 
million at December 31, 2018, resulting in an increase of $19.1 million or 13.1%.  The increase in potential problem loans was 
largely driven by a $35.2 million increase in business real estate loans, which was partly offset by a $14.1 million decrease in 
business loans.

(In thousands)

Potential problem loans:

Business
Real estate – construction and land
Real estate – business
Real estate – personal

Total potential problem loans

December 31

2019

2018

$

$

$

83,943
470
80,071
283
164,767 $

98,009
1,211
44,854
1,586
145,660

At December 31, 2019, the Company had $79.5 million of loans whose terms have been modified or restructured, meeting the 
definition of a troubled debt restructuring.  These loans have been extended to borrowers who are experiencing financial difficulty 
and who have been granted a concession, as defined by accounting guidance, and are further discussed in the "Troubled debt 
restructurings" section in Note 2 to the consolidated financial statements.  This balance includes certain commercial loans totaling  
$55.9 million, which are classified as substandard and included in the table above because of this classification.  

Loans with Special Risk Characteristics

Management relies primarily on an internal risk rating system, in addition to delinquency status, to assess risk in the loan 
portfolio, and these statistics are presented in Note 2 to the consolidated financial statements.  However, certain types of loans are 
considered at high risk of loss due to their terms, location, or special conditions.  Construction and land loans and business real 
estate loans are subject to higher risk because of the impact that volatile interest rates and a changing economy can have on real 
estate value, and because of the potential volatility of the real estate industry. Certain home equity loans have contractual features 
that could increase credit exposure in a market of declining real estate prices, when interest rates are steadily increasing, or when 
a geographic area experiences an economic downturn. For these home equity loans, higher risks could exist when 1) loan terms 
require a minimum monthly payment that covers only interest, or 2) loan-to-collateral value (LTV) ratios at origination are above 
80%, with no private mortgage insurance.  Information presented below for home equity loans is based on LTV ratios which were 
calculated with valuations at loan origination date.  The Company does not attempt to obtain updated appraisals or valuations 
unless the loans become significantly delinquent or are in the process of being foreclosed upon.  For credit monitoring purposes, 
the Company analyzes delinquency information, current FICO scores, and line utilization.  This has remained an effective means 
of  evaluating  credit  trends  and  identifying  problem  loans,  partly  because  the  Company  offers  standard,  conservative  lending 
products.

34

Real Estate - Construction and Land Loans

The Company’s portfolio of construction and land loans, as shown in the table below, amounted to 6.1% of total loans outstanding 
at December 31, 2019.  The largest component of construction and land loans was commercial construction, which increased $51.2 
million during the year ended December 31, 2019. At December 31, 2019, multi-family residential construction loans totaled 
approximately $213.4 million, or 31.8%, of the commercial construction loan portfolio.

(Dollars in thousands)

December 31,
2019

% of Total

% of Total Loans

December 31,
2018

% of Total

% of Total Loans

Commercial construction
Residential construction
Residential land
 and land development
Commercial land
 and land development
Total real estate –
construction and land loans

Real Estate – Business Loans

$

670,590
128,575

65,687

34,525

74.6%
14.3

7.3

3.8

4.6% $
.9

.4

.2

619,370
123,369

81,740

45,180

71.2%
14.2

9.4

5.2

4.4%
.9

.6

.3

$

899,377

100.0%

6.1% $

869,659

100.0%

6.2%

Total business real estate loans were $2.8 billion at December 31, 2019 and comprised 19.2% of the Company’s total loan 
portfolio. These loans include properties such as manufacturing and warehouse buildings, small office and medical buildings, 
churches, hotels and motels, shopping centers, and other commercial properties. Approximately 37.0% of these loans were for 
owner-occupied real estate properties, which present lower risk profiles. 

(Dollars in thousands)
Owner-occupied

Retail

Multi-family

Office

Hotels

Farm

Senior living

Industrial

Other

December 31,
2019

% of Total

% of Total Loans

December 31,
2018

% of Total

% of Total Loans

$

1,048,716

37.0%

7.1% $

1,038,589

36.1%

7.3%

383,234

306,577

297,278

210,557

177,669

164,000

108,285

137,238

13.5

10.8

10.5

7.4

6.3

5.8

3.8

4.9

2.6

2.1

2.0

1.4

1.2

1.1

.7

1.0

307,915

408,151

356,733

209,693

160,935

117,635

109,391

166,746

10.7

14.2

12.4

7.3

5.6

4.1

3.8

5.8

2.2

2.9

2.5

1.5

1.1

.8

.8

1.2

Total real estate - business
loans

$

2,833,554

100.0%

19.2% $

2,875,788

100.0%

20.3%

Revolving Home Equity Loans

The Company has revolving home equity loans that are generally collateralized by residential real estate. Most of these loans 
(91.9%) are written with terms requiring interest-only monthly payments. These loans are offered in three main product lines: 
LTV up to 80%, 80% to 90%, and 90% to 100%.  As shown in the following tables, the percentage of loans with LTV ratios greater 
than 80% has remained a small segment of this portfolio, and delinquencies have been low and stable.  The weighted average 
FICO score for the total portfolio balance at December 31, 2019 was 792.  At maturity, the accounts are re-underwritten and if 
they qualify under the Company's credit, collateral and capacity policies, the borrower is given the option to renew the line of 
credit or to convert the outstanding balance to an amortizing loan.  If criteria are not met, amortization is required, or the borrower 
may pay off the loan.  Over the next three years, approximately 12.5% of the Company's current outstanding balances are expected 
to mature.  Of these balances, 92.9% have a FICO score above 700.  The Company does not expect a significant increase in losses 
as these loans mature, due to their high FICO scores, low LTVs, and low historical loss levels.  

35

(Dollars in thousands)
Loans with interest-only payments
Loans with LTV:

Between 80% and 90%
Over 90%

Over 80% LTV

Total loan portfolio from which above
loans were identified

Principal
Outstanding at
December 31,
2019
321,126

$

New Lines
Originated
*
During 2019
91.9% $173,969

*
49.8%

Unused Portion
of Available
Lines at
December 31,
2019
$725,187

Balances
Over 30
Days Past
Due
$1,422

*
207.6%

37,347
3,775
41,122

10.7
1.1
11.8

22,603
1,643
24,246

6.5
.4
6.9

43,313
4,969
48,282

12.4
1.4
13.8

213
23
236

349,251

184,085

751,283

* Percentage of total principal outstanding of $349.3 million at December 31, 2019.

(Dollars in thousands)
Loans with interest-only payments
Loans with LTV:
Between 80% and 90%
Over 90%
Over 80% LTV

Total loan portfolio from which above
loans were identified

Principal
Outstanding at
December 31,
2018
345,302

$

New Lines
Originated
*
During 2018
91.7% $198,875

*
52.8%

Unused Portion
of Available
Lines at
December 31,
2018
$692,293

Balances
Over 30
Days Past
Due
$1,274

*
183.9%

40,327
4,785
45,112

10.7
1.3
12.0

19,608
675
20,283

5.2
.2
5.4

38,960
4,176
43,136

10.4
1.1
11.5

375
56
431

376,399

209,569

725,733

* Percentage of total principal outstanding of $376.4 million at December 31, 2018.

Other Consumer Loans

*

.4%

.1
—
.1

*

.3%

.1
—
.1

Within the consumer loan portfolio are several direct and indirect product lines comprised mainly of loans secured by 
automobiles, motorcycles, marine, and RVs.  Outstanding balances for auto loans were $908.3 million and $910.5 million at 
December 31, 2019 and 2018, respectively.  The balances over 30 days past due amounted to $13.2 million at December 31, 2019, 
compared to $17.8 million at the end of 2018, and comprised 1.5% of the outstanding balances of these loans at December 31, 
2019 compared to 2.0% at December 31, 2018.  For the year ended December 31, 2019, $414.9 million of new auto loans were 
originated, compared to $365.0 million during 2018.  At December 31, 2019, the automobile loan portfolio had a weighted average 
FICO score of 756.

Outstanding balances for motorcycle  loans were $71.9  million at December 31, 2019, compared to $89.4 million at 
December 31, 2018.  The balances over 30 days past due amounted to $1.3 million and $2.1 million at December 31, 2019 and 
2018, respectively, and comprised 1.9% of the outstanding balances of these loans at December 31, 2019, compared to 2.4% at 
December 31, 2018.  For the year ended December 31, 2019, $26.5 million of new motorcycle loans were originated, compared 
to $15.0 million during 2018.  

Marine and RV loan production has been significantly curtailed since 2008 with few new originations.  While loss rates 
have remained low over the last five years, the loss ratios experienced for marine and RV loans in 2019 decreased over the prior 
year but have been higher than for other consumer loan products, at 1.0% and 1.2% in 2019 and 2018, respectively.  Balances 
over 30 days past due for marine and RV loans decreased $1.1 million at year end 2019 compared to 2018.  

36

 
 
 
The table below provides the total outstanding principal and other data for this group of direct and indirect lending products 

at December 31, 2019 and 2018.

Principal
Outstanding at
December 31

2019

New Loans
Originated

Balances
Over 30 Days
Past Due

Principal
Outstanding at
December 31

2018

New Loans
Originated

Balances
Over 30 Days
Past Due

$

908,260 $

414,885 $

13,233

$

910,478 $

364,955 $

17,790

71,927

26,121

9,243

26,459

1,124

1,577

1,338

1,184

302

89,443

37,914

13,003

14,992

1,276

1,603

2,109

1,887

647

$

1,015,551 $

444,045 $

16,057

$

1,050,838 $

382,826 $

22,433

(In thousands)

Automobiles

Motorcycles

RV

Marine

Total

Consumer Credit Card Loans

Additionally,  the  Company  offers  low  introductory  rates  on  selected  consumer  credit  card  products.  Out  of  a  portfolio  at
December 31, 2019 of $765.0 million in consumer credit card loans outstanding, approximately $144.8 million, or 18.9%, carried 
a low promotional rate. Within the next six months, $64.9 million of these loans are scheduled to convert to the ongoing higher 
contractual rate.  To mitigate some of the risk involved with this credit card promotional feature, the Company performs credit 
checks and detailed analysis of the customer borrowing profile before approving the loan application.  Management believes that 
the risks in the consumer loan portfolio are reasonable and the anticipated loss ratios are within acceptable parameters.

Energy Lending

The Company's energy lending portfolio was comprised of lending to the petroleum and natural gas sectors and totaled $197.4 

million at December 31, 2019, an increase of $53.6 million from year end 2018, as shown in the table below. 

(In thousands)
Extraction
Downstream distribution and refining
Mid-stream shipping and storage
Support activities
Total energy lending portfolio

$

December 31,
2019
177,903 $
7,168
4,763
7,598
197,432 $

December 31,
2018
114,152
17,300
3,483
8,892
143,827

$

Unfunded
commitments at
December 31, 2019
62,996
$
19,271
54,761
27,667
164,695

$

Investment Securities Analysis

Investment securities are comprised of securities that are classified as available for sale, equity, trading or other. The largest 
component, available for sale debt securities, decreased 1.9% during 2019 to $8.4 billion (excluding unrealized gains/losses in 
fair value) at year end 2019.  During 2019, debt securities of $1.8 billion were purchased, which included $167.1 million in state 
and municipal securities, $1.4 billion in agency mortgage-backed securities, $55.7 million in non-agency mortgage-based securities, 
and $106.6 million in asset-backed securities.  Total sales, maturities and pay downs were $1.9 billion during 2019.  During 2020, 
maturities and pay downs of approximately $1.3 billion are expected to occur.  The average tax equivalent yield earned on total 
investment securities was 2.81% in 2019 and 2.84% in 2018.

At December 31, 2019, the fair value of available for sale securities was $8.6 billion, which included a net unrealized gain in 
fair value of $136.1 million, compared to a net unrealized loss of $64.6 million at December 31, 2018. The overall unrealized gain 
in fair value at December 31, 2019 included net gains of $42.4 million in state and municipal securities and net gains of $63.4 
million in mortgage and asset-backed securities.  The portfolio also included unrealized net gains of $23.9 million and $5.9 million 
on U.S. government and federal agency obligations and other debt securities, respectively.

37

Available for sale investment securities at year end for the past two years are shown below:

(In thousands)

Amortized Cost

U.S. government and federal agency obligations

Government-sponsored enterprise obligations

State and municipal obligations

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Other debt securities

Total available for sale debt securities

Fair Value

U.S. government and federal agency obligations

Government-sponsored enterprise obligations

State and municipal obligations

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Other debt securities

Total available for sale debt securities

December 31

2019

2018

$

827,861 $

138,734

1,225,532

3,893,247

796,451

1,228,151

325,555

914,486

199,470

1,322,785

3,253,433

1,053,854

1,518,976

339,595

$

$

8,435,531 $

8,602,599

851,776 $

139,277

1,267,927

3,937,964

809,782

1,233,489

331,411

907,652

195,778

1,328,039

3,214,985

1,047,716

1,511,614

332,257

$

8,571,626 $

8,538,041

At December 31, 2019, the available for sale portfolio included $3.9 billion of agency mortgage-backed securities, which are 
collateralized bonds issued by agencies including FNMA, GNMA, FHLMC, FHLB, Federal Farm Credit Banks and FDIC.  Non-
agency mortgage-backed securities totaled $809.8 million and included $526.0 million collateralized by commercial mortgages 
and $283.8 million collateralized by residential mortgages at December 31, 2019. Certain non-agency mortgage-backed securities 
are other-than-temporarily impaired, and the processes for determining impairment and the related losses are discussed in Note 3 
to the consolidated financial statements.  

At December 31, 2019, U.S. government obligations included TIPS of $461.8 million, at fair value. Other debt securities 

include corporate bonds, notes and commercial paper.  

The types of securities held in the available for sale security portfolio at year end 2019 are presented in the table below.  

Additional detail by maturity category is provided in Note 3 to the consolidated financial statements.

Available for sale debt securities:

U.S. government and federal agency obligations

Government-sponsored enterprise obligations

State and municipal obligations

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Other debt securities

                 *Based on call provisions and estimated prepayment speeds.

December 31, 2019

Percent of
Total Debt
Securities

Weighted
Average
Yield

Estimated
Average
Maturity*

9.9%

1.54%

4.2 years

1.6

14.9

45.9

9.4

14.4

3.9

2.26

2.49

2.87

2.98

2.61

2.66

6.0

5.0

4.8

2.3

3.0

3.0

Equity securities include common and preferred stock with readily determinable fair values that totaled $2.9 million at December 

31, 2019, compared to $2.6 million at December 31, 2018.

Other securities totaled $137.9 million at December 31, 2019 and $129.2 million at December 31, 2018.  These include Federal 
Reserve Bank stock and Federal Home Loan Bank (Des Moines) stock held by the bank subsidiary in accordance with debt and 

38

             
regulatory requirements. These are restricted securities and are carried at cost.  Also included are private equity investments which 
are held by a subsidiary qualified as a Small Business Investment Company.  These investments are carried at estimated fair value, 
but are not readily marketable.  While the nature of these investments carries a higher degree of risk than the normal lending 
portfolio, this risk is mitigated by the overall size of the investments and oversight provided by management, and management 
believes the potential for long-term gains in these investments outweighs the potential risks. 

Other securities at year end for the past two years are shown below:

(In thousands)

Federal Reserve Bank stock
Federal Home Loan Bank stock

Private equity investments in debt securities

Private equity investments in equity securities

Total other securities

December 31

2019

2018

33,770 $
10,000

44,635

49,487

33,498
10,000

39,831

45,828

137,892 $

129,157

$

$

In addition to its holdings in the investment securities portfolio, the Company invests in long-term securities purchased under 
agreements  to  resell,  which  totaled  $850.0  million  at  December  31,  2019  and  $700.0  million  at  December  31,  2018.   These 
investments  mature  in  2020  through  2023  and  have  fixed  rates  or  variable  rates  that  fluctuate  with  published  indices.    The 
counterparties to these agreements are other financial institutions from whom the Company has accepted collateral of $886.3 
million in marketable investment securities at December 31, 2019.  The average rate earned on these agreements during 2019 was 
1.99%.

The Company also holds offsetting repurchase and resale agreements totaling $200.0 million at December 31, 2019 and $450.0 
million at December 31, 2018, which are further discussed in Note 20 to the consolidated financial statements.  These agreements 
involve  the  exchange  of  collateral  under  simultaneous  repurchase  and  resale  agreements  with  the  same  financial  institution 
counterparty. These repurchase and resale agreements have been offset against each other in the balance sheet, as permitted under 
current accounting guidance. The agreements mature in 2020 and earned an average of 45 basis points during 2019.

Deposits and Borrowings

Deposits, including both individual and corporate customers, are the primary funding source for the Bank and are acquired 
from a broad base of local markets.  Total period-end deposits were $20.5 billion at December 31, 2019, compared to $20.3 billion 
last year, reflecting an increase of $196.8 million, or 1.0%. 

Average deposits declined by $221.4 million, or 1.1%, in 2019 compared to 2018, resulting from declines in average demand 
deposits, which decreased $352.8 million, primarily driven by lower balances in business demand deposits.  Additionally, average 
money market deposit account balances decreased $734.0 million in 2019.  Partially offsetting these decreases in deposit balances 
was growth in average certificates of deposit balances, which increased $289.6 million, and in average interest checking balances, 
which increased $524.0 million in 2019. 

The following table shows year end deposit balances by type, as a percentage of total deposits.

Non-interest bearing
Savings, interest checking and money market
Certificates of deposit of less than $100,000
Certificates of deposit of $100,000 and over
Total deposits

December 31

2019

2018

33.6%
56.6
3.1
6.7
100.0%

34.3%
57.5
2.9
5.3
100.0%

Core deposits, which include non-interest bearing, interest checking, savings, and money market deposits, supported 75% and 
77% of average earning assets in 2019 and 2018, respectively.  Average balances by major deposit category for the last six years 
are disclosed in the Average Balance Sheets section of Management's Discussion and Analysis of Financial Condition and results 
of Operations below.  A maturity schedule of certificates of deposits outstanding at December 31, 2019 is included in Note 7 on 
Deposits in the consolidated financial statements.

39

 
The Company’s primary sources of overnight borrowings are federal funds purchased and securities sold under agreements to 
repurchase (repurchase agreements).  Balances in these accounts can fluctuate significantly on a day-to-day basis and generally 
have one day maturities.  Total balances of federal funds purchased and repurchase agreements outstanding at December 31, 2019 
were $1.9 billion, a $105.6 million decrease from the $2.0 billion balance outstanding at year end 2018.  On an average basis, 
these borrowings increased $308.0 million, or 20.3%, during 2019, due to an increase of $143.0 million in repurchase agreements, 
and an increase of $165.0 million in federal funds purchased.  The average rate paid on total federal funds purchased and repurchase 
agreements was 1.61% during 2019 and 1.30% during 2018.

Historically, the majority of the Company’s long-term debt has been comprised of fixed rate advances from the FHLB.  During 
2019,  the  Company  borrowed  $250.0  million  of  short-term  funds  from  the  FHLB,  and  those  borrowings  were  repaid  by  the 
Company in October 2019.  The average rate paid on FHLB advances was 2.19% during 2019. No advances were taken in 2018. 

Liquidity and Capital Resources

Liquidity Management

Liquidity is managed within the Company in order to satisfy cash flow requirements of deposit and borrowing customers while 
at the same time meeting its own cash flow needs. The Company has taken numerous steps to address liquidity risk and has 
developed a variety of liquidity sources which it believes will provide the necessary funds for future growth.  The Company 
manages its liquidity position through a variety of sources including:

•  A portfolio of liquid assets including marketable investment securities and overnight investments,

•  A large customer deposit base and limited exposure to large, volatile certificates of deposit,

•  Lower long-term borrowings that might place demands on Company cash flow,

•  Relatively low loan to deposit ratio promoting strong liquidity, 

•  Excellent debt ratings from both Standard & Poor’s and Moody’s national rating services, and

•  Available borrowing capacity from outside sources. 

40

 
The Company’s most liquid assets include available for sale debt securities, federal funds sold, balances at the Federal Reserve 

Bank, and securities purchased under agreements to resell. At December 31, 2019 and 2018, such assets were as follows:

(In thousands)

Available for sale debt securities

Federal funds sold

Long-term securities purchased under agreements to resell

Balances at the Federal Reserve Bank
Total

2019

2018

$

8,571,626 $

8,538,041

—

850,000

395,850
9,817,476 $

$

3,320

700,000

689,876
9,931,237

There were no federal funds sold at December 31, 2019, which are funds lent to the Company’s correspondent bank customers 
with overnight maturities.  At December 31, 2019, the Company had lent funds totaling $850.0 million under long-term resale 
agreements to other large financial institutions.  The agreements mature in years 2020 through 2023.  Under these agreements, 
the Company holds marketable securities, safekept by a third-party custodian, as collateral.  This collateral totaled $886.3 million 
in fair value at December 31, 2019.  Interest earning balances at the Federal Reserve Bank, which have overnight maturities and 
are used for general liquidity purposes, totaled $395.9 million at December 31, 2019.  The Company’s available for sale investment 
portfolio includes scheduled maturities and expected pay downs of approximately $1.3 billion during 2020, and these funds offer 
substantial resources to meet either new loan demand or help offset reductions in the Company’s deposit funding base.  The 
Company pledges portions of its investment securities portfolio to secure public fund deposits, repurchase agreements, trust funds, 
letters of credit issued by the FHLB, and borrowing capacity at the Federal Reserve Bank.  At December 31, 2019 and 2018, total 
investment securities pledged for these purposes were as follows:

(In thousands)

2019

2018

Investment securities pledged for the purpose of securing:

Federal Reserve Bank borrowings

FHLB borrowings and letters of credit

Repurchase agreements *

Other deposits

Total pledged securities

Unpledged and available for pledging

Ineligible for pledging

$

48,304 $

7,637

2,083,716

2,149,575

4,289,232

3,029,268

1,253,126

67,675

9,974

2,469,432

1,784,020

4,331,101

2,872,562

1,334,378

Total available for sale debt securities, at fair value

$

8,571,626 $

8,538,041

* Includes securities pledged for collateral swaps, as discussed in Note 20 to the consolidated financial statements

The average loans to deposits ratio is a measure of a bank's liquidity, and the Company’s average loans to deposits ratio was 
71.5% at December 31, 2019.  Core customer deposits, defined as non-interest bearing, interest checking, savings, and money 
market deposit accounts, totaled $18.5 billion and represented 90.2% of the Company’s total deposits at December 31, 2019.  
These core deposits are normally less volatile, often with customer relationships tied to other products offered by the Company 
promoting long lasting relationships and stable funding sources.  Total core deposits decreased $153.1 million at year end 2019 
compared to year end 2018, with declines in wealth management and commercial deposits of $104.7 million and $101.8 million, 
respectively.  This decrease was partially offset by growth of $51.8 million in consumer deposits.  While the Company considers 
core consumer and wealth management deposits less volatile, corporate deposits could decline if interest rates increase significantly 
or  if  corporate  customers  increase  investing  activities  and  reduce  deposit  balances.    If  these  corporate  deposits  decline,  the 
Company's funding needs can be met by liquidity supplied by investment security maturities and pay downs expected to total $1.3 
billion over the next year, as noted above.  In addition, as shown in the table of collateral available for future advances below, the 
Company has borrowing capacity of $3.6 billion through advances from the FHLB and the Federal Reserve.

(In thousands)

Core deposit base:

Non-interest bearing

Interest checking

Savings and money market

Total

2019

2018

$

6,890,687 $

6,980,298

2,130,591

9,491,125

2,090,936

9,594,303

$

18,512,403 $

18,665,537

41

Certificates of deposit of $100,000 or greater totaled $1.4 billion at December 31, 2019. These deposits are normally considered 

more volatile and higher costing, and comprised 6.7% of total deposits at December 31, 2019.

Other important components of liquidity are the level of borrowings from third party sources and the availability of future 
credit.  The Company’s outside borrowings are mainly comprised of federal funds purchased, and repurchase agreements, as 
follows:

(In thousands)
Borrowings:

Federal funds purchased
Securities sold under agreements to repurchase
Other debt

Total

2019

2018

$

$

20,035 $

1,830,737
2,418

13,170
1,943,219
8,702

1,853,190 $

1,965,091

Federal funds purchased, which totaled $20.0 million at December 31, 2019, are unsecured overnight borrowings obtained 
mainly  from  upstream  correspondent  banks  with  which  the  Company  maintains  approved  lines  of  credit.    Retail  repurchase 
agreements are offered to customers wishing to earn interest in highly liquid balances and are used by the Company as a funding 
source considered to be stable, but short-term in nature.  Repurchase agreements are collateralized by securities in the Company’s 
investment portfolio.  Total repurchase agreements at December 31, 2019 were comprised of non-insured customer funds totaling 
$1.8 billion, and securities pledged for these retail agreements totaled $1.9 billion. 

The Company pledges certain assets, including loans and investment securities to both the Federal Reserve Bank and the FHLB 
as security to establish lines of credit and borrow from these entities.  Based on the amount and type of collateral pledged, the 
FHLB establishes a collateral value from which the Company may draw advances against the collateral.  Additionally, this collateral 
is used to enable the FHLB to issue letters of credit in favor of public fund depositors of the Company.  The Federal Reserve Bank 
also establishes a collateral value of assets pledged and permits borrowings from the discount window.  The following table reflects 
the collateral value of assets pledged, borrowings, and letters of credit outstanding, in addition to the estimated future funding 
capacity available to the Company at December 31, 2019.

(In thousands)

Total collateral value pledged

Letters of credit issued

Available for future advances

December 31, 2019

FHLB

Federal Reserve

Total

$

$

2,668,773 $

1,280,434 $

3,949,207

(396,608)

—

(396,608)

2,272,165 $

1,280,434 $

3,552,599

The Company receives outside ratings from both Standard & Poor’s and Moody’s on both the consolidated company and its 

subsidiary bank, Commerce Bank.  These ratings are as follows:

Commerce Bancshares, Inc.

Issuer rating

Preferred stock

Rating outlook

Commerce Bank

Issuer rating

Baseline credit assessment

Short-term rating

Rating outlook

Standard &
Poor’s

Moody’s

A-

BBB-

Stable

A

A-1

Stable

Baa1

Stable

A2

a1

P-1

Stable

The Company considers these ratings to be indications of a sound capital base and strong liquidity and believes that these 
ratings would help ensure the ready marketability of its commercial paper, should the need arise. No commercial paper has been 
outstanding during the past ten years.  The Company has no subordinated or hybrid debt instruments which would affect future 
borrowing capacity.  Because of its lack of significant long-term debt, the Company believes that, through its Capital Markets 
Group or in other public debt markets, it could generate additional liquidity from sources such as jumbo certificates of deposit, 
privately-placed corporate notes or other forms of debt.  

42

The cash flows from the operating, investing and financing activities of the Company resulted in a net decrease in cash, cash 
equivalents and restricted cash of $301.4 million in 2019, as reported in the consolidated statements of cash flows. Operating 
activities, consisting mainly of net income adjusted for certain non-cash items, provided cash flow of $512.8 million and has 
historically been a stable source of funds. Investing activities used cash of $730.2 million, mainly from an increase in the loan 
portfolio, partly offset by activity in the investment securities portfolio.  Growth in the loan portfolio used cash of $647.9 million, 
purchases of long-term resale agreements used cash of $150.0 million, and net purchases of land, buildings and equipment used 
$40.5 million, while sales and maturities (net of purchases) of investment securities provided cash of $108.3 million.  Investing 
activities are somewhat unique to financial institutions in that, while large sums of cash flow are normally used to fund growth in 
investment securities, loans, or other bank assets, they are normally dependent on the financing activities described below.

During 2019, financing activities used cash of $84.1 million.  The Company paid cash dividends of $122.5 million on common 
and preferred stock, and federal funds purchases and short-term securities sold under agreements to repurchase used cash in the 
amount of $105.6 million.  Treasury stock purchases used cash of $284.9 million during 2019 and included a cash outflow of 
$150.0 million related to the Company's accelerated share repurchase agreement.  Growth in deposits partially offset these cash 
outflows by providing cash of $435.3 million.  Future short-term liquidity needs for daily operations are not expected to vary 
significantly, and the Company believes it maintains adequate liquidity to meet these cash flows. The Company’s sound equity 
base, along with its long-term low debt level, common and preferred stock availability, and excellent debt ratings, provide several 
alternatives for future financing.  Future acquisitions may utilize partial funding through one or more of these options.

Cash outflows resulting from the Company’s transactions in its common and preferred stock were as follows:

(In millions)

Purchases of treasury stock

Accelerated share repurchase agreements

Common cash dividends paid

Preferred cash dividends paid

Cash used

2019

2018

2017

134.9 $

75.2 $

150.0

113.5

9.0

—

100.2

9.0

17.8

—

91.6

9.0

407.4 $

184.4 $

118.4

$

$

The Parent faces unique liquidity constraints due to legal limitations on its ability to borrow funds from its bank subsidiary. 
The Parent obtains funding to meet its obligations from two main sources: dividends received from bank and non-bank subsidiaries 
(within regulatory limitations) and management fees charged to subsidiaries as reimbursement for services provided by the Parent, 
as presented below:

(In millions)

Dividends received from subsidiaries

Management fees

Total

2019

2018

2017

$

$

500.0 $
36.8

536.8 $

200.0 $
37.7

237.7 $

160.0
30.4

190.4

These sources of funds are used mainly to pay cash dividends on outstanding stock, pay general operating expenses, and 
purchase treasury stock.  At December 31, 2019, the Parent’s investment securities totaled $4.4 million at fair value, consisting 
mainly of preferred stock and non-agency mortgage-backed securities.  To support its various funding commitments, the Parent 
maintains a $20.0 million line of credit with its subsidiary bank.  There were no borrowings outstanding under the line during 
2019 or 2018.  

Company senior management is responsible for measuring and monitoring the liquidity profile of the organization with oversight 
by the Company’s Asset/Liability Committee. This is done through a series of controls, including a written Contingency Funding 
Policy and risk monitoring procedures, which include daily, weekly and monthly reporting. In addition, the Company prepares 
forecasts to project changes in the balance sheet affecting liquidity and to allow the Company to better plan for forecasted changes.

43

Capital Management

Under Basel III capital guidelines, at December 31, 2019 and 2018, the Company met all capital adequacy requirements and 

had regulatory capital ratios in excess of the levels established for well-capitalized institutions, as shown in the following table.

(Dollars in thousands)

Risk-adjusted assets

Tier I common risk-based capital

Tier I risk-based capital

Total risk-based capital

2019

2018

$ 19,713,813

$

19,103,966

2,745,538

2,890,322

3,052,079

2,716,232

2,861,016

3,022,023

Minimum Ratios
under Capital
Adequacy
Guidelines

Minimum Ratios
for Well-
Capitalized
Banks*

Tier I common risk-based capital ratio

13.93%

14.22%

7.00%

6.50%

Tier I risk-based capital ratio

Total risk-based capital ratio

Tier I leverage ratio

Tangible common equity to tangible assets

Dividend payout ratio

*under Prompt Corrective Action requirements

14.66

15.48

11.38

10.99

27.52

14.98

15.82

11.52

10.45

23.61

8.50

10.50

4.00

8.00

10.00

5.00

The Company maintains a treasury stock buyback program under authorizations by its Board of Directors and periodically 
purchases stock in the open market.  During 2018, the Company purchased 1.2 million shares through market purchases.  During 
2019, the Company purchased 4.7 million shares, including 2.4 million shares purchased under an accelerated share repurchase 
(ASR) agreement.  The ASR agreement is further discussed in Note 14 to the consolidated financial statements.  At December 31, 
2019, 4.4 million shares remained available for purchase under the current Board authorization. 

The Company’s common stock dividend policy reflects its earnings outlook, desired payout ratios, the need to maintain adequate 
capital levels and alternative investment options.  Per share cash dividends paid by the Company increased 16.1% in 2019 compared 
with 2018, and the Company increased its first quarter 2020 cash dividend 8.9%, making 2020 the Company's 52nd consecutive 
year of regular cash dividend increases. The Company also distributed its 26th consecutive annual 5% stock dividend in December 
2019. 

Commitments, Contractual Obligations, and Off-Balance Sheet Arrangements

In the normal course of business, various commitments and contingent liabilities arise that are not required to be recorded on 
the balance sheet.  The most significant of these are loan commitments totaling $11.2 billion (including approximately $5.1 billion
in unused, approved credit card lines) and the contractual amount of standby letters of credit totaling $377.3 million at December 31, 
2019.  As many commitments expire unused or only partially used, these totals do not necessarily reflect future cash requirements. 
Management does not anticipate any material losses arising from commitments or contingent liabilities and believes there are no 
material commitments to extend credit that represent risks of an unusual nature.

A table summarizing contractual cash obligations of the Company at December 31, 2019 and the expected timing of these 

payments follows: 

(In thousands)
Operating lease obligations*
Purchase obligations
Certificates of Deposit**
Total

Payments Due by Period

In One Year or
Less

After One Year
Through Three
Years

After Three Years
Through Five
Years

6,213
231,336
1,727,042
1,964,591 $

$

10,605
349,100
256,692
616,397 $

7,690
103,185
24,225
135,100 $

After Five Years
16,113
42,013
53
58,179

Total

40,621
725,634
2,008,012
2,774,267

$

* Includes operating leases signed but not yet commenced.  
** Includes principal payments only.

The Company funds a defined benefit pension plan for a portion of its employees.  Under the funding policy for the plan, 
contributions are made as necessary to provide for current service and for any unfunded accrued actuarial liabilities over a reasonable 
period.  No contributions to the defined benefit plan were made in 2019 or 2018, and the Company is not required nor does it 
expect to make a contribution in 2020.

44

The Company has investments in low-income housing partnerships generally within the areas it serves.  These partnerships 
supply funds for the construction and operation of apartment complexes that provide affordable housing to that segment of the 
population with lower family income. If these developments successfully attract a specified percentage of residents falling in that 
lower income range, federal (and sometimes state) income tax credits are made available to the partners. The tax credits are 
normally recognized over ten years, and they play an important part in the anticipated yield from these investments. In order to 
continue receiving the tax credits each year over the life of the partnership, the low-income residency targets must be maintained. 
Under the terms of the partnership agreements, the Company has a commitment to fund a specified amount that will be due in 
installments over the life of the agreements, which ranges from 8 to 17 years. At December 31, 2019, the investments totaled $37.3 
million and are recorded as other assets in the Company’s consolidated balance sheet.  Unfunded commitments, which are recorded 
as liabilities, amounted to $19.4 million at December 31, 2019.

The Company regularly purchases various state tax credits arising from third-party property redevelopment.  These credits are 
either resold to third parties or retained for use by the Company.  During 2019, purchases and sales of tax credits amounted to 
$90.6 million and $84.9 million, respectively.  Fees from the sales of tax credits were $3.5 million, $4.9 million and $3.3 million 
in 2019, 2018 and 2017, respectively.  At December 31, 2019, the Company had outstanding purchase commitments totaling 
$160.9 million that it expects to fund in 2020.  These commitments, along with the commitments for the next five years, are 
included in the table above.  

Interest Rate Sensitivity 

The Company’s Asset/Liability Management Committee (ALCO) measures and manages the Company’s interest rate risk on 
a monthly basis to identify trends and establish strategies to maintain stability in net interest income throughout various rate 
environments.  Analytical modeling techniques provide management insight into the Company’s exposure to changing rates. These 
techniques include net interest income simulations and market value analysis.  Management has set guidelines specifying acceptable 
limits within which net interest income and market value may change under various rate change scenarios. These measurement 
tools indicate that the Company is currently within acceptable risk guidelines as set by management.

The Company’s main interest rate measurement tool, income simulation, projects net interest income under various rate change 
scenarios in order to quantify the magnitude and timing of potential rate-related changes. Income simulations are able to capture 
option risks within the balance sheet where expected cash flows may be altered under various rate environments. Modeled rate 
movements include “shocks, ramps and twists.” Shocks are intended to capture interest rate risk under extreme conditions by 
immediately shifting rates up and down, while ramps measure the impact of gradual changes and twists measure yield curve risk. 
The size of the balance sheet is assumed to remain constant so that results are not influenced by growth predictions. 

The Company also employs a sophisticated simulation technique known as a stochastic income simulation. This technique 
allows management to see a range of results from hundreds of income simulations. The stochastic simulation creates a vector of 
potential rate paths around the market’s best guess (forward rates) concerning the future path of interest rates and allows rates to 
randomly follow paths throughout the vector.  This allows for the modeling of non-biased rate forecasts around the market consensus. 
Results give management insight into a likely range of rate-related risk as well as worst and best-case rate scenarios.

Additionally, the Company uses market value analyses to help identify longer-term risks that may reside on the balance sheet. 
This is considered a secondary risk measurement tool by management. The Company measures the market value of equity as the 
net present value of all asset and liability cash flows discounted along the current swap curve plus appropriate market risk spreads. 
It is the change in the market value of equity under different rate environments, or effective duration, that gives insight into the 
magnitude  of  risk  to  future  earnings  due  to  rate  changes.  Market  value  analyses  also  help  management  understand  the  price 
sensitivity of non-marketable bank products under different rate environments.

The tables below show the effects of gradual shifts in interest rates over a twelve month period on the Company’s net interest 
income versus the Company's net interest income in a flat rate scenario.  Simulation A presents two rising rate scenarios and a 
falling rate scenario, and in each scenario, rates are assumed to change evenly over 12 months. In these scenarios, the balance 
sheet remains flat with the exception of deposit balances, which may fluctuate based on changes in rates. For instance, the Company 
may experience deposit disintermediation if the spread between market rates and bank deposit rates widens as rates rise.

The sensitivity of deposit balances to changes in rates is particularly difficult to estimate in exceptionally low rate environments. 
Since the future effects of changes in rates on deposit balances cannot be known with certainty, the Company conservatively 
models alternate scenarios with greater deposit attrition as rates rise. Simulation B illustrates results from these higher attrition 
scenarios to provide added perspective on potential effects of higher rates. 

45

The Company utilizes these simulations both for monitoring interest rate risk and for liquidity planning purposes.  While the 
future effects of rising rates on deposit balances cannot be known, the Company maintains a practice of running multiple rate 
scenarios to better understand interest rate risk and its effect on the Company’s performance. 

Simulation A

December 31, 2019

September 30, 2019

 (Dollars in millions)

$ Change in
Net Interest
Income

% Change in
Net Interest
Income

Assumed
Deposit
Attrition

$ Change in
Net Interest
Income

% Change in
Net Interest
Income

Assumed
Deposit
Attrition

200 basis points rising

$

100 basis points rising

7.8

1.1

.14

100 basis points falling

(3.0)

(0.36)

.95% $

(281.9)

$

10.7

1.35% $

(262.4)

(146.5)

154.8

7.3

1.1

.92

0.14

(138.2)

148.6

Simulation B

December 31, 2019

September 30, 2019

 (Dollars in millions)

$ Change in
Net Interest
Income

% Change in
Net Interest
Income

Assumed
Deposit
Attrition

$ Change in
Net Interest
Income

% Change in
Net Interest
Income

Assumed
Deposit
Attrition

200 basis points rising

(6.0)

(.74)

100 basis points rising

(10.5)

(1.29)

(795.2)

(664.8)

(.1)

(2.0)

(.02)

(.25)

(662.2)

(542.4)

Under Simulation A, in the two rising rate scenarios, higher variable rate loan volumes and a slight decline in deposit sensitivity 
contributed to increases in income if rates rise relative to the previous period.  However, this was more than offset by changes in 
rates earned on the Company’s long-term structured repurchase agreements.  In the fourth quarter of 2019, lower market rates 
increased structured repurchase agreement rates and income in the Base scenario which are expected to decline again if rates rise, 
reducing the benefit of higher rates.  

In Simulation B, the assumed higher levels of deposit attrition were modeled to be replaced by wholesale borrowed funds with 
higher costs than in Simulation A and resulted in a reduction in net interest income under both rising rate scenarios.  In the 100 
basis point falling scenario shown in Simulation A, it is assumed that deposits would increase $154.8 million along with an increase 
in earning assets, but rates on loans would fall faster than deposit rates.  Additionally, this scenario results in lower net interest 
income than in the base calculation.  The 100 basis point falling scenario is presented only in Simulation A as the results would 
be the same under Simulation B.

Projecting deposit activity in a historically low interest rate environment is difficult, and the Company cannot predict how 
deposits will react to shifting rates.  The comparison provided above provides insight into potential effects of changes in rates and 
deposit levels on net interest income.  The Company believes that its approach to interest rate risk has appropriately considered 
its susceptibility to both rising and falling rates and has adopted strategies which minimize the impact of interest rate risk.

Derivative Financial Instruments

The Company maintains an overall interest rate risk management strategy that permits the use of derivative instruments to 
modify exposure to interest rate risk. Such instruments include interest rate swaps, interest rate floors, interest rate caps, credit 
risk participation agreements, foreign exchange contracts, mortgage loan commitments, forward sale contracts, and forward to-
be-announced (TBA) contracts.  The Company’s interest rate risk management strategy includes the ability to modify the re-
pricing characteristics of certain assets and liabilities so that changes in interest rates do not adversely affect the net interest margin 
and cash flows. Interest rate floors with a total notional amount of $1.5 billion have been entered into since the beginning of 2018 
as part of this strategy to manage interest rate risk.  All of these derivative instruments utilized by the Company are further discussed 
in Note 19 on Derivative Instruments.  

In all of these contracts, the Company is exposed to credit risk in the event of nonperformance by counterparties, who may be 
bank  customers  or  other  financial  institutions. The  Company  controls  the  credit  risk  of  its  financial  contracts  through  credit 
approvals,  limits and  monitoring  procedures.  Because  the  Company  generally  enters into  transactions  only  with high  quality 
counterparties, there have been no losses associated with counterparty nonperformance on derivative financial instruments.

46

The following table summarizes the notional amounts and estimated fair values of the Company’s derivative instruments at 
December 31, 2019 and 2018. Notional amount, along with the other terms of the derivative, is used to determine the amounts to 
be exchanged between the counterparties. Because the notional amount does not represent amounts exchanged by the parties, it 
is not a measure of loss exposure related to the use of derivatives nor of exposure to liquidity risk. 

2019

2018

Notional
Amount

Positive Fair
Value

Negative Fair
Value

 Notional
Amount

Positive Fair
Value

Negative Fair
Value

$ 2,606,181

$

1,500,000

59,316

316,225

10,936

13,755

1,943

37,774

67,192

4

140

97

459

6

$

(9,916)

$ 2,006,280

$

—

(4)

(230)

(32)

—

(2)

1,000,000

62,163

143,460

6,206

14,544

5,768

11,537

29,031

24

47

20

536

15

$

(13,110)

—

(24)

(93)

(8)

—

(8)

17,500
$ 4,525,856

2
105,674

$

$

(35)
(10,219)

16,500
$ 3,254,921

$

—
41,210

$

(178)
(13,421)

(In thousands)

Interest rate swaps

Interest rate floors

Interest rate caps
Credit risk participation
agreements
Foreign exchange contracts

Mortgage loan commitments
Mortgage loan forward sale
contracts
Forward TBA contracts
Total at December 31

Operating Segments

The Company segregates financial information for use in assessing its performance and allocating resources among three 
operating segments. The results are determined based on the Company’s management accounting process, which assigns balance 
sheet and income statement items to each responsible segment. These segments are defined by customer base and product type. 
The management process measures the performance of the operating segments based on the management structure of the Company 
and  is  not  necessarily  comparable  with  similar  information  for  any  other  financial  institution.  Each  segment  is  managed  by 
executives who, in conjunction with the Chief Executive Officer, make strategic business decisions regarding that segment. The 
three reportable operating segments are Consumer, Commercial, and Wealth.  Additional information is presented in Note 13 on 
Segments in the consolidated financial statements.

The Company uses a funds transfer pricing method to value funds used (e.g., loans, fixed assets, cash, etc.) and funds provided 
(deposits, borrowings, and equity) by the business segments and their components. This process assigns a specific value to each 
new source or use of funds with a maturity, based on current swap rates, thus determining an interest spread at the time of the 
transaction.  Non-maturity  assets  and  liabilities  are  valued  using  weighted  average  pools.   The  funds  transfer  pricing  process 
attempts to remove interest rate risk from valuation, allowing management to compare profitability under various rate environments. 
The Company also assigns loan charge-offs and recoveries (labeled in the table below as “provision for loan losses”) directly to 
each operating segment instead of allocating an estimated loan loss provision.  The operating segments also include a number of 
allocations of income and expense from various support and overhead centers within the Company.  

47

The table below is a summary of segment pre-tax income results for the past three years.

(Dollars in thousands)

Consumer

Commercial

Wealth

Segment Totals

Other/
Elimination

Consolidated
Totals

Year ended December 31, 2019:

Net interest income

Provision for loan losses

Non-interest income

Investment securities gains, net

Non-interest expense

Income before income taxes

Year ended December 31, 2018:

Net interest income

Provision for loan losses

Non-interest income

Investment securities losses, net

$

315,782

$

342,736

$

48,058

$

706,576

$

114,717

$

821,293

(44,987)

135,257

—

(4,204)

203,952

—

(174)

183,589

—

(49,365)

522,798

—

(297,581)

(308,686)

(124,123)

(730,390)

$

$

$

$

$

$

108,471

294,798

(40,571)

126,253

—

233,798

344,972

(1,134)

202,527

—

$

$

107,350

46,946

32

173,026

—

$

$

449,619

686,716

(41,673)

501,806

—

(1,073)

1,905

3,626

(37,008)

82,167

137,109

(1,021)

(465)

(488)

(50,438)

524,703

3,626

(767,398)

531,786

823,825

(42,694)

501,341

(488)

$

$

Non-interest expense

(286,181)

(297,847)

(123,568)

(707,596)

(30,225)

(737,821)

Income before income taxes

$

94,299

$

248,518

$

96,436

$

439,253

$

104,910

$

544,163

2019 vs 2018
Increase in income before income
taxes:
Amount

$

14,172

$

(14,720)

$

10,914

$

10,366

$

(22,743)

$

(12,377)

Percent

15.0%

(5.9)%

11.3%

2.4%

(21.7)%

(2.3)%

Year ended December 31, 2017:

Net interest income

Provision for loan losses

Non-interest income

Investment securities gains, net

$

276,891

$

329,087

$

47,264

$

653,242

$

80,437

$

733,679

(40,619)

121,362

—

205

184,577

—

(41)

158,175

—

(40,455)

464,114

—

(4,789)

(2,851)

25,051

(45,244)

461,263

25,051

Non-interest expense

(274,225)

(281,845)

(120,461)

(676,531)

(67,812)

(744,343)

Income before income taxes

$

83,409

$

232,024

$

84,937

$

400,370

$

30,036

$

430,406

2018 vs 2017
Increase in income before income
taxes:
Amount

Percent

Consumer

$

10,890

$

16,494

$

11,499

$

38,883

$

74,874

$

113,757

13.1 %

7.1 %

13.5 %

9.7 %

N.M.

26.4 %

The Consumer segment includes consumer deposits, consumer finance, and consumer debit and credit cards.  During 2019, 
income before income taxes for the Consumer segment increased $14.2 million, or 15.0%, compared to 2018.  This increase was 
due to growth of $21.0 million, or 7.1%, in net interest income and an increase in non-interest income of $9.0 million, or 7.1%.  
Net interest income increased due to a $27.8 million increase in net allocated funding credits assigned to the Consumer segment's 
loan and deposit portfolios and growth of $3.4 million in loan interest income, partly offset by an increase of $10.1 million in 
deposit interest expense.  Non-interest income increased mainly due to growth in mortgage banking revenue and net credit card 
fees, (mainly higher interchange fees and lower rewards expense), partly offset by a decline in deposit fees (mainly overdraft and 
deposit account service fees).  These increases to income were partly offset by growth of $11.4 million, or 4.0%, in non-interest 
expense.  Non-interest expense increased over the prior year due to higher salaries expense, data processing and software expense 
and allocated servicing and support costs (mainly teller services, online banking, installment loan and management fees). The 
provision for loan losses totaled $45.0 million, a $4.4 million increase over the prior year, which was mainly due to higher net 
charge-offs on consumer credit card loans.  Total average loans in this segment decreased $107.1 million, or 4.6%, in 2019 compared 
to 2018 mainly due to a decline in auto and other consumer loans.  Average deposits increased $25.8 million over the prior year, 
resulting from growth in interest checking, savings, and certificate of deposit balances, partly offset by a decline in money market 
deposit accounts.

48

During 2018, income before income taxes for the Consumer segment increased $10.9 million, or 13.1%, compared to 2017.  
This increase was mainly due to growth of $17.9 million, or 6.5%, in net interest income and an increase in non-interest income 
of $4.9 million, or 4.0%.  Net interest income increased due to a $14.2 million increase in net allocated funding credits and growth 
of $5.3 million in loan interest income, partly offset by an increase of $1.6 million in deposit interest expense.  Non-interest income 
increased mainly due to growth in net debit card fees, (mainly lower network expense and higher interchange fees), deposit fees 
(mainly deposit account service fees and overdraft and return item fees) and mortgage banking revenue, partly offset by higher 
credit card rewards expense.  These increases to income were partly offset by growth of $12.0 million, or 4.4%, in non-interest 
expense.  Non-interest expense increased over 2017 due to an increase in full-time salaries expense and higher allocated servicing 
and support costs, mainly marketing, information technology and management fees. The provision for loan losses totaled $40.6 
million, a slight decrease from 2017, which was mainly due to lower net charge-offs on home equity loans, partly offset by higher 
consumer credit card loan net charge-offs.  Total average loans in this segment decreased $45.1 million, or 1.9%, in 2018 compared 
to 2017 mainly due to a decline in auto and other personal loans.  Average deposits increased $19.9 million over 2017, resulting 
from growth in interest checking and savings accounts, partly offset by declines in demand, money market deposit accounts, and 
certificate of deposit balances.

Commercial

The Commercial segment provides corporate lending (including the Small Business Banking product line within the branch 
network), leasing, international services, and business, government deposit, and related commercial cash management services, 
as well as merchant and commercial bank card products. The segment includes the Capital Markets Group, which sells fixed-
income  securities  to  correspondent  banks,  corporations,  public  institutions,  municipalities,  and  individuals  and  also  provides 
securities safekeeping and bond accounting services.  Pre-tax income for 2019 decreased $14.7 million, or 5.9%, compared to 
2018, mainly due to a decrease in net interest income and increases in non-interest expense and the provision for loan losses.  Net 
interest income decreased $2.2 million, or .6%, due to a decline of $13.2 million in net allocated funding credits and higher interest 
expense of $18.4 million on deposits and customer repurchase agreements, partly offset by an increase of $29.3 million in loan 
interest income.  The provision for loan losses increased $3.1 million over last year, due to higher lease loan net charge-offs (related 
to a charge-off on a single lease loan), partly offset by lower business loan net charge-offs.  Non-interest income increased $1.4 
million, or .7%, over 2018 due to higher deposit account fees (mainly corporate cash management), cash sweep commissions, and 
gains on sales of leased assets to customers upon lease termination.  These increases were partly offset by lower net corporate 
card fees (driven by lower interchange income and higher network and rewards expense) and lower tax credit sales fees.  Non-
interest expense increased $10.8 million, or 3.6%, during 2019, mainly due to increases in salaries expense and allocated support 
costs (mainly information technology, marketing and commercial sales and product support).  These increases were partly offset 
by lower deposit insurance expense and allocated servicing costs (mainly teller services and deposit operations).   Average segment 
loans increased $310.9 million, or 3.5%, compared to 2018, with growth occurring in business and business real estate loans.  
Average deposits decreased $180.9 million, or 2.3%, due to declines in business demand and money market deposit accounts, 
partly offset by growth in certificate of deposit balances.

Pre-tax income for 2018 increased $16.5 million, or 7.1%, compared to 2017, mainly due to increases in net interest income 
and non-interest income, partly offset by higher non-interest expense.  Net interest income increased $15.9 million, or 4.8%, due 
to growth of $70.6 million in loan interest income, partly offset by a decline of $32.3 million in net allocated funding credits and 
higher interest expense of $22.5 million on deposits and customer repurchase agreements.  The provision for loan losses increased 
$1.3 million over 2017, due to higher net charge-offs on business loans and lower recoveries on construction loans, partly offset 
by lower commercial card loan net charge-offs.  Non-interest income increased $18.0 million, or 9.7%, over 2017 due to higher 
net corporate card fees (driven by higher fees), swap fees, tax credit sales fees and deposit account fees (mainly corporate cash 
management).  These increases were partly offset by lower gains on sales of leased assets to customers upon lease termination.  
Non-interest expense increased $16.0 million, or 5.7%, during 2018, mainly due to increases in salaries expense and allocated 
support and service costs (mainly information technology and commercial sales and product support fees).  Average segment loans 
increased $304.7 million, or 3.5%, compared to 2017, with growth occurring in commercial and industrial, construction, and 
healthcare loans.  Average deposits decreased $271.8 million, or 3.3%, due to declines in business demand deposits, money market 
deposit accounts, and certificates of deposit, partly offset by growth in interest checking deposits.

Wealth

The Wealth segment provides traditional trust and estate planning, advisory and discretionary investment management services, 
brokerage services, and includes Private Banking accounts.  At December 31, 2019, the Trust group managed investments with a 
market value of $34.4 billion and administered an additional $22.3 billion in non-managed assets. It also provides investment 
management services to The Commerce Funds, a series of mutual funds with $2.9 billion in total assets at December 31, 2019.   
In 2019, pre-tax income for the Wealth segment was $107.4 million, compared to $96.4 million in 2018, an increase of $10.9 
million, or 11.3%.  Net interest income increased $1.1 million, or 2.4%, due to a $4.3 million increase in loan interest income and 
a $1.7 million increase in net allocated funding credits, partly offset by higher interest expense of $4.9 million.  Non-interest 

49

  
income increased $10.6 million, or 6.1%, over the prior year largely due to higher private client fund trust fees and cash sweep 
commissions.  Non-interest expense increased $555 thousand, or .4%, resulting from higher salaries and benefits expense and 
higher allocated costs for information technology.  The provision for loan losses increased $206 thousand, mainly due to higher 
revolving home equity loan net charge-offs.  Average assets increased $45.0 million, or 3.6%, during 2019 mainly due to growth 
in personal real estate and consumer loan balances.  Average deposits decreased $39.2 million, or 2.1%, due to declines in interest 
checking account balances, partially offset by higher balances of demand deposits.  During the fourth quarter of 2019, the Company 
sold its corporate trust business, which was included in the Wealth segment.  

In 2018, pre-tax income for the Wealth segment was $96.4 million, compared to $84.9 million in 2017, an increase of $11.5 
million, or 13.5%.  Net interest income decreased $318 thousand, or .7%, due to a $5.3 million decrease in net allocated funding 
credits, partly offset by a $5.5 million increase in loan interest income.  Non-interest income increased $14.9 million, or 9.4%, 
over 2017 largely due to higher private client and institutional trust fees, brokerage fees and cash sweep commissions.  These 
increases were partly offset by write downs on software costs.  Non-interest expense increased $3.1 million, or 2.6%, resulting 
from higher salary and benefit costs, data processing expense and allocated support and corporate management fee costs, partly 
offset by lower trust losses.  The provision for loan losses decreased $73 thousand, mainly due to personal real estate loan net 
recoveries.  Average assets increased $25.2 million, or 2.1%, during 2018 mainly due to higher personal real estate and consumer 
loans.  Average deposits decreased $219.0 million, or 10.5%, due to declines in money market deposit accounts and long-term 
certificates of deposit over $100,000.

     The segment activity, as shown above, includes both direct and allocated items. Amounts in the “Other/Elimination” column 
include activity not related to the segments, such as certain administrative functions, the investment securities portfolio, and the 
effect of certain expense allocations to the segments.  Also included in this category is the difference between the Company’s 
provision for loan losses and net loan charge-offs, which are generally assigned directly to the segments.  In 2019, the pre-tax 
income in this category was $82.2 million, compared to $104.9 million in 2018.  This decrease was due to lower unallocated net 
interest income of $22.4 million and higher unallocated non-interest expense of $6.8 million.  Unallocated securities gains were 
$3.6 million in 2019, compared to securities losses of $488 thousand in 2018.  Also, the unallocated loan loss provision increased 
$52 thousand, as the provision was $1.1 million in excess of charge-offs in 2019, while the provision was $1.0 million in excess 
of charge offs in 2018.  Additionally in 2019, a $11.5 million gain on the sale of Company's corporate trust business, mentioned 
above, was also recorded in the Other segment.

Impact of Recently Issued Accounting Standards

Leases In February 2016, the FASB issued ASU 2016-02, "Leases", in order to increase transparency and comparability by 
recognizing lease assets and lease liabilities on the balance sheet and disclosing key information about leasing arrangements.  The 
ASU primarily affects lessee accounting, which requires the lessee to recognize a right-of-use (ROU) asset and a liability to make 
lease payments for those leases classified as operating leases under previous GAAP.  The ASU provides guidance as to the definition 
of a lease, identification of lease components, and sale and leaseback transactions.  The FASB issued elections and expedients 
within the original ASU and additional amendments, clarifying the lease guidance for certain implementation issues.  The Company 
has adopted the package of expedients, the lease component expedient as well as the disclosure expedient.  Additionally, for leases 
with a term of 12 months or less, an election was made not to recognize lease assets and lease liabilities.  The Company adopted 
the new accounting standard as of January 1, 2019, and a lease liability of $28.1 million and a ROU asset of $27.5 million were 
recognized.  The impact of the adoption and required disclosures are discussed in Note 6 to the consolidated financial statements.

Premium Amortization The FASB issued ASU 2017-08, "Premium Amortization on Purchased Callable Debt Securities", in 
March 2017.  Under former guidance, many entities amortize the premium on purchased callable debt securities over the contractual 
life of the instrument.  As a result, upon the exercise of a call on a callable debt security held at a premium, the unamortized 
premium is recorded as a loss in earnings.  The amendments in this ASU shorten the amortization period for certain callable debt 
securities held at a premium to the earliest call date, and more closely align the amortization period to expectations incorporated 
in market pricing of the instrument.  The amendments were effective January 1, 2019 and did not have a significant effect on the 
Company's consolidated financial statements.

Financial Instruments  ASU 2016-13, "Measurement of Credit Losses on Financial Instruments", known as the current expected 
credit  loss  (CECL)  model,  was  issued  in  June  2016,  and  has  been  followed  by  additional  clarifying  guidance  on  specified 
implementation issues.  This new standard is effective for fiscal years beginning after December 15, 2019 and was adopted by the 
Company on January 1, 2020 using the modified retrospective method.  

50

This new measurement approach requires the calculation of expected lifetime credit losses and is applied to financial assets 
measured at amortized cost, including loans and held-to-maturity securities, as well as certain off-balance sheet credit exposures 
such as loan commitments.  The standard also changes the impairment model of available for sale debt securities. 

The allowance for loan losses under the previously required incurred loss model that is reported on the Company's consolidated 
balance sheets is different under the requirements of the CECL model.  Upon adoption in the first quarter of 2020, a cumulative-
effect adjustment for the change in the allowance for credit losses will be recognized in retained earnings. The cumulative-effect 
adjustment to retained earnings, net of taxes, will be comprised of the impact to the allowance for credit losses on outstanding 
loans and leases and the impact to the liability for off-balance sheet commitments.  There is no implementation impact on held-
to-maturity debt securities as the Company does not hold any debt securities within the scope of CECL.

The new accounting standard does not require the use of a specific loss estimation method for purposes of determining the 
allowance for credit losses.  The Company selected a methodology that uses historical net charge-off rates, adjusted by the impacts 
of a reasonable and supportable forecast and the impacts of other qualitative factors to determine the expected credit losses. Key 
assumptions include the application of historical loss rates, prepayment speeds, forecast results of a reasonable and supportable 
period, the period to revert to historical loss rates, and qualitative factors.  The forecast is determined using projections of certain  
macroeconomic variables, such as, unemployment rate, prime rate, BBB corporate yield, and housing price index. The model 
design and methodology requires management judgment.

The allowance for credit losses on the commercial portfolio is expected to decrease due to the relatively short contractual lives 
of the commercial loan portfolios coupled with an economic forecast predicting stable macroeconomic factors similar to the current 
environment.  The allowance for credit losses on the personal banking loan portfolio is expected to increase due to the relatively 
longer contractual lives of certain portfolios, primarily those collateralized with personal real estate.  Because the commercial 
loan portfolio represents 63% of total loans at December 31, 2019, the change in its allowance for credit losses will have a more 
significant impact on the total allowance for credit losses, resulting in a potential net reduction in the allowance for credit losses.  
Based on preliminary results, the Company expects its allowance for loan losses to total loans ratio to decline from 1.09% at 
December 31, 2019, to within a range of approximately 0.85% to 1.05% upon adoption.  Offsetting the overall reduction in the 
allowance for credit losses for outstanding loans and leases is an expected increase in the liability for off-balance sheet loan 
commitments.  The liability will increase as the loss estimation is required to expand over the contractual commitment period.

Preliminary results indicate the adoption adjustment will result in an immaterial impact to retained earnings.  The Company 
is currently performing quality reviews on preliminary results and is planning to finalize the impact in the 1st quarter of 2020.  The 
adoption adjustment is subject to the completion of the Company’s governance and quality review processes that are in process.

Moving beyond the impact of the adoption of CECL, volatility in the allowance for credit losses, and therefore earnings, will 
likely be experienced due to changes in the relevant forward-looking information including forecasts of macroeconomic conditions 
utilized in the CECL model and other key assumptions that are applied to the remaining life of the loan and lease portfolios.

Intangible Assets  The FASB issued ASU 2017-04, "Simplifying the Test for Goodwill Impairment", in January 2017.  Under 
current guidance, a goodwill impairment loss is measured by comparing the implied fair value of a reporting unit's goodwill with 
the carrying amount of that goodwill by following procedures that would be required in determining the fair value of assets acquired 
and liabilities assumed in a business combination.  Under the new amendments, the goodwill impairment test compares the fair 
value of a reporting unit with its carrying amount and an impairment charge is measured as the amount by which the carrying 
amount exceeds the reporting unit's fair value. The amendments were effective for impairment tests beginning January 1, 2020 
and did not have a significant effect on the Company's consolidated financial statements.

Financial Instruments The FASB issued ASU 2018-13, "Changes to the Disclosure Requirements of Fair Value Measurement", 
in August 2018.  The amendments in the ASU eliminate or modify certain disclosure requirements for fair value measurements 
in Topic 820, Fair Value Measurement.  In addition, the amendments in the ASU also require the addition of new disclosure 
requirements on fair value measurement, including the disclosure of changes in unrealized gains and losses for the period included 
in AOCI for recurring Level 3 fair value measurements and the range and weighted average of significant unobservable inputs 
used to develop Level 3 fair value measurements.  The guidance was effective January 1, 2020 and did not have a significant effect 
on the Company's consolidated financial statements.  

 Retirement Benefits The FASB issued ASU 2018-14, "Compensation - Retirement Benefits-Defined Benefit Plans-General 
(Subtopic 715-20)", in August 2018.  The amendments in the ASU eliminate disclosures that are no longer considered cost beneficial 
and clarify specific requirements of disclosures.  In addition, the amendments in the ASU also add new disclosures, including the 
explanation of the reasons for significant gains and losses related to changes in the benefit obligation for the period.  The amendments 
were effective January 1, 2020 and did not have a significant effect on the Company's consolidated financial statements.  

51

  
  
Intangible Assets The FASB issued ASU 2018-15, "Customer's Accounting for Implementation Costs Incurred in a Cloud 
Computing Arrangement That Is a Service Contract", in August 2018.  Under current guidance the accounting for implementation 
costs of a hosting arrangement that is a service contract is not specifically addressed.  Under the new amendments, the requirements 
for capitalizing implementation costs incurred in a hosting arrangement that is a service contract are aligned with the requirements 
for capitalizing implementation costs incurred to develop or obtain internal-use software or hosting arrangements that include 
internal-use software license.  The guidance was effective January 1, 2020 and did not have a significant effect on the Company's 
consolidated financial statements.

Income Taxes The FASB issued ASU 2019-12, "Simplifying the Accounting for Income Taxes", in December 2019.  The 
amendments in the ASU eliminate certain exceptions under current guidance for investments, intraperiod  allocations, and the 
methodology for calculating interim income tax.  In addition, the amendments also add new guidance to simplify accounting for 
income taxes.  The amendments are effective January 1, 2021, but early adoption is permitted.  The Company is still assessing 
the impact on the Company's consolidated financial statements.     

Corporate Governance

The Company has adopted a number of corporate governance measures. These include corporate governance guidelines, a code 
of ethics that applies to its senior financial officers and the charters for its audit and risk committee, its committee on compensation 
and  human  resources,  and  its  committee  on  governance/directors.    This  information  is  available  on  the  Company’s  Web  site 
www.commercebank.com under Social Responsibility.

52

SUMMARY OF QUARTERLY STATEMENTS OF INCOME

Year ended December 31, 2019

(In thousands, except per share data)

Interest income

Interest expense

Net interest income

Non-interest income

Investment securities gains (losses), net

Salaries and employee benefits

Other expense

Provision for loan losses

Income before income taxes

Income taxes

Non-controlling interest

12/31/2019

9/30/2019

6/30/2019

3/31/2019

For the Quarter Ended

$

226,665 $

(24,006)

202,659

143,461

(248)

(126,901)

(68,273)

(15,206)

135,492

(28,214)

(398)

231,743 $

(28,231)

203,512

132,743

4,909

(123,836)

(67,184)

(10,963)

139,181

(29,101)

(838)

238,412 $

(26,778)

211,634

127,259

(110)

(120,062)

(69,717)

(11,806)

137,198

(28,899)

(328)

Net income attributable to Commerce Bancshares, Inc.

Net income per common share — basic*

Net income per common share — diluted*

Weighted average shares — basic*

Weighted average shares — diluted*

$

$

$

106,880 $

109,242 $

107,971 $

.94 $

.93 $

111,730

112,011

.93 $

.93 $

112,982

113,249

.91 $

.91 $

114,961

115,240

Year ended December 31, 2018
(In thousands, except per share data)

12/31/2018

9/30/2018

6/30/2018

3/31/2018

For the Quarter Ended

$

232,832 $

224,751 $

225,623 $

Interest income

Interest expense

Net interest income

Non-interest income

Investment securities gains (losses), net

Salaries and employee benefits

Other expense

Provision for loan losses

Income before income taxes

Income taxes

Non-controlling interest

Net income attributable to Commerce Bancshares, Inc.

Net income per common share — basic*

Net income per common share — diluted*

Weighted average shares — basic*

Weighted average shares — diluted*

Year ended December 31, 2017
(In thousands, except per share data)

Interest income

Interest expense

Net interest income

Non-interest income

Investment securities gains (losses), net

Salaries and employee benefits

Other expense

Provision for loan losses

Income before income taxes

Income taxes

Non-controlling interest

Net income attributable to Commerce Bancshares, Inc.

Net income per common share — basic*

Net income per common share — diluted*

Weighted average shares — basic*

Weighted average shares — diluted*

* Restated for the 5% stock dividend distributed in 2019.

(20,612)

212,220

133,087

(7,129)

(120,517)

(68,108)

(12,256)

137,297

(26,537)

(1,108)

(16,997)

207,754

123,714

4,306

(116,194)

(68,865)

(9,999)

140,716

(26,647)

(1,493)

(14,664)

210,959

124,850

(3,075)

(115,589)

(66,271)

(10,043)

140,831

(29,507)

(994)

109,652 $

112,576 $

110,330 $

.92 $

.91 $

116,000

116,309

.93 $

.94 $

116,434

116,823

.92 $

.91 $

116,519

116,897

12/31/2017

9/30/2017

6/30/2017

3/31/2017

For the Quarter Ended

201,572 $

(11,564)

190,008

119,383

27,209

(115,741)

(93,118)

(12,654)

115,087

(20,104)

(628)

194,244 $

(11,653)

182,591

116,887

(3,037)

(111,382)

(67,835)

(10,704)

106,520

(32,294)

338

193,594 $

(10,787)

182,807

115,380

1,651

187,997

(9,724)

178,273

109,613

(772)

(108,829)

(112,369)

(68,061)

(10,758)

112,190

(33,201)

(29)

94,355 $

74,564 $

78,960 $

.78 $

.78 $

116,445

116,839

.61 $

.61 $

116,455

116,844

.65 $

.65 $

116,405

116,803

$

$

$

$

$

$

$

53

227,865

(24,377)

203,488

121,240

(925)

(122,128)

(69,297)

(12,463)

119,915

(22,860)

83

97,138

.81

.81

115,511

115,816

205,995

(13,103)

192,892

119,690

5,410

(115,894)

(66,383)

(10,396)

125,319

(23,258)

(1,077)

100,984

.84

.84

116,462

116,827

(67,008)

(11,128)

96,609

(24,907)

(198)

71,504

.59

.58

116,191

116,650

AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS

(Dollars in thousands)

ASSETS
Loans:(A)

Business(B)
Real estate – construction and land
Real estate – business
Real estate – personal
Consumer
Revolving home equity
Consumer credit card
Overdrafts

Total loans
Loans held for sale
Investment securities:

U.S. government & federal agency

obligations

Government-sponsored enterprise

obligations
State & municipal obligations(B)
Mortgage-backed securities
Asset-backed securities
Other debt securities
Trading debt securities(B)
Equity securities(B)
Other securities(B)

Total investment securities
Federal funds sold and short-term

securities purchased under agreements
to resell

Long-term securities purchased under

agreements to resell

Interest earning deposits with banks
Total interest earning assets
Allowance for loan losses
Unrealized gain (loss) on debt securities
Cash and due from banks
Land, buildings and equipment - net
Other assets
Total assets

LIABILITIES AND EQUITY

Interest bearing deposits:

Savings
Interest checking and money market
Certificates of deposit of less than

$100,000

Certificates of deposit of $100,000

and over

Total interest bearing deposits
Borrowings:

Federal funds purchased and

securities sold under agreements to
repurchase

Other borrowings

Total borrowings
Total interest bearing liabilities
Non-interest bearing deposits
Other liabilities
Equity
Total liabilities and equity
Net interest margin (T/E)
Net yield on interest earning assets

Percentage increase (decrease) in net
interest margin (T/E) compared to
the prior year

2019

Interest
Income/
Expense

Average
Balance

Average Rates
Earned/Paid

Average
Balance

2018

Interest
Income/
Expense

Average Rates
Earned/Paid

Average
Balance

2017

Interest
Income/
Expense

Average Rates
Earned/Paid

Years Ended December 31

$

5,214,158 $
909,367
2,859,008
2,178,716
1,930,883
358,474
764,828
9,203
14,224,637
18,577

202,308
49,702
127,635
85,604
92,414
18,204
93,754
—
669,621
1,209

3.88 % $
5.47
4.46
3.93
4.79
5.08
12.26
—
4.71
6.51

4,963,029 $
967,320
2,737,820
2,093,802
2,010,826
379,715
768,789
4,778
13,926,079
19,493

184,837
49,440
117,516
80,365
89,074
17,513
92,269
—
631,014
1,298

3.72% $
5.11
4.29
3.84
4.43
4.61
12.00
—
4.53
6.66

4,832,045 $
881,879
2,694,620
2,019,674
2,036,393
398,611
743,885
4,592
13,611,699
17,452

154,681
37,315
102,009
75,267
81,065
15,516
88,329
—
554,182
1,000

3.20 %
4.23
3.79
3.73
3.98
3.89
11.87
—
4.07
5.73

851,124

20,968

2.46

921,759

21,720

2.36

914,961

19,697

2.15

191,406

1,220,958
4,594,576
1,372,574
333,105
29,450
4,547
134,255
8,731,995

4,557

38,362
123,806
37,478
9,017
886
1,792
8,466
245,332

2,034

55

15,898

6,698
938,813

1,021
38,691

6,368

26,945

73,025

29,415

952
30,367
103,392

741,089

316,299
24,034,631
(160,212)
74,605
370,709
380,350
513,442
$ 25,213,525

$

918,896
10,607,224

610,807

1,396,760

13,533,687

1,822,098

43,919
1,866,017
15,399,704
6,376,204
360,587
3,077,030
$ 25,213,525

2.38

3.14
2.69
2.73
2.71
3.01
39.41
6.31
2.81

2.70

2.15

2.12
3.91

308,520

1,410,700
4,203,625
1,455,690
340,458
24,731
26,459
114,438
8,806,380

6,098

42,867
111,686
34,223
8,912
759
11,816
12,412
250,493

27,026

519

15,881

6,233
905,438

973
26,830

3,215

14,658

45,676

19,655

45
19,700
65,376

696,438

319,948
23,795,364
(158,791)
(113,068)
360,732
343,636
438,362
$ 24,666,235

.11
.36

1.04

1.93

.54

$

867,150
10,817,169

603,137

1,114,825

13,402,281

1.61

2.17
1.63
.67 %

1,514,144

1,747
1,515,891
14,918,172
6,728,971
247,520
2,771,572
$ 24,666,235

1.98

3.04
2.66
2.35
2.62
3.07
44.66
10.85
2.84

1.92

2.28

1.95
3.81

452,422

1,720,723
3,784,602
2,083,611
330,365
21,929
60,772
98,564
9,467,949

7,321

62,073
89,623
36,757
8,410
583
2,283
10,507
237,254

18,518

230

15,440

2,223
810,329

981
16,328

2,645

10,859

30,813

9,829

3,086
12,915
43,728

688,147

207,269
24,011,034
(156,572)
45,760
361,414
345,639
424,333
$ 25,031,608

.11
.25

.53

1.31

.34

$

819,558
10,517,741

676,272

1,404,960

13,418,531

1.30

2.58
1.30
.44%

1,462,387

87,696
1,550,083
14,968,614
7,176,255
250,510
2,636,229
$ 25,031,608

$

835,421

$

840,062

$

766,601

3.48 %

(.55)%

3.53%

9.58%

1.62

3.61
2.37
1.76
2.55
2.66
3.76
10.66
2.51

1.24

2.24

1.07
3.37

.12
.16

.39

.77

.23

.67

3.52
.83
.29 %

3.19 %

7.75 %

(A)  Loans on non-accrual status are included in the computation of average balances. Included in interest income above are loan fees and late charges, net of amortization of deferred loan 

origination fees and costs, which are immaterial. Credit card income from merchant discounts and net interchange fees are not included in loan income.

AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS

54

  
 
2016

Interest
Income/
Expense

Average
Balance

Average Rates
Earned/Paid

Average
Balance

2015

Interest
Income/
Expense

Average Rates
Earned/Paid

Average
Balance

2014

Interest
Income/
Expense

Average Rates
Earned/Paid

Average Balance Five
Year Compound
Growth Rate

Years Ended December 31

$

4,652,526 $
778,822
2,440,955
1,936,420
1,947,240
417,514
749,589
4,712
12,927,778

25,710

134,438
27,452
89,305
72,417
75,076
14,797
86,008
—
499,493

1,317

735,081

15,628

13,173

63,261
82,888
35,346
8,382
489
2,208
7,656
229,031

78

13,544

973
744,436

923
13,443

2,809

8,545

25,720

3,315

3,968
7,283
33,003

591,785

1,753,727
3,460,821
2,418,118
331,289
19,722
47,763
112,888
9,471,194

12,660

791,392

188,581
23,417,315
(152,628)
143,842
381,822
350,443
415,677
$ 24,556,471

$

775,121
10,285,288

749,261

1,471,610

13,281,280

1,266,093

171,255
1,437,348
14,718,628
7,049,633
292,145
2,496,065
$ 24,556,471

2.89%
3.52
3.66
3.74
3.86
3.54
11.47
—
3.86

5.12

$

4,186,101 $
477,320
2,293,839
1,899,234
1,829,830
431,033
746,503
5,416
11,869,276

4,115

116,455
17,075
85,751
71,666
72,625
15,262
86,162
—
464,996

191

2.78%
3.58
3.74
3.77
3.97
3.54
11.54
—
3.92

4.64

$

3,919,421 $
418,702
2,300,855
1,818,125
1,617,039
426,720
754,482
4,889
11,260,233

—

110,791
15,826
88,206
69,054
68,434
16,188
86,298
—
454,797

—

2.13

2.23

3.61
2.40
1.46
2.53
2.48
4.62
6.78
2.42

.62

1.71

.52
3.18

.12
.13

.37

.58

.19

.26

2.32
.51
.22%

466,135

5,180

938,589

1,786,235
3,164,447
2,773,069
255,558
20,517
45,200
108,061
9,557,811

17,319

63,054
80,936
29,558
6,191
562
1,805
8,582
213,187

16,184

60

13,172

528
692,134

876
12,498

3,236

6,051

22,661

1,861

3,574
5,435
28,096

1,002,053

206,115
22,655,554
(152,690)
112,352
378,803
359,773
383,810
$ 23,737,602

$

729,311
9,752,794

832,343

1,224,402

12,538,850

1,654,860

103,884
1,758,744
14,297,594
6,786,741
280,231
2,373,036
$ 23,737,602

1.11

1.85

3.53
2.56
1.07
2.42
2.74
3.99
7.94
2.23

.37

1.31

.26
3.06

.12
.13

.39

.49

.18

.11

3.44
.31
.20%

497,271

13,750

13,211

61,593
80,229
24,976
3,287
411
1,448
9,885
208,790

101

12,473

555
676,716

855
12,667

4,137

5,926

23,585

1,019

3,484
4,503
28,088

794,752

1,715,493
2,981,225
2,834,013
141,266
18,423
48,847
100,399
9,131,689

31,817

985,205

220,876
21,629,820
(160,828)
90,392
382,207
354,899
376,433
$ 22,672,923

$

670,650
9,477,947

935,387

1,372,509

12,456,493

1,257,660

104,896
1,362,556
13,819,049
6,339,183
225,554
2,289,137
$ 22,672,923

$

711,433

$

664,038

$

648,628

3.04%

7.14%

2.93%

2.38%

2.83%
3.78
3.83
3.80
4.23
3.79
11.44
—
4.04

—

2.77

1.66

3.59
2.69
.88
2.33
2.23
2.96
9.85
2.29

.32

1.27

.25
3.13

.13
.13

.44

.43

.19

.08

3.32
.33
.20%

3.00%

.42%

5.87%
16.78
4.44
3.68
3.61
(3.43)
.27
13.49
4.78

—

11.35

(24.78)

(6.58)
9.04
(13.50)
18.72
9.84
(37.80)
5.98
(.89)

(42.30)

(5.54)

7.45
2.13
(.08)
(3.77)
(.61)
1.39
6.40
2.15

6.50
2.28

(8.17)

.35

1.67

7.70

(15.98)
6.49
2.19
.12
9.84
6.09
2.15%

(B) 

Interest income and yields are presented on a fully-taxable equivalent basis using a federal income tax rate of 21% in 2019 and 2018, and 35% in prior periods. Loan interest income 
includes tax free loan income (categorized as business loan income) which includes tax equivalent adjustments of $6,282,000 in 2019, $5,931,000 in 2018, $10,357,000 in 2017, $9,537,000 
in 2016, $8,332,000 in 2015 and $7,640,000 in 2014.  Investment securities interest income includes tax equivalent adjustments of $7,845,000 in 2019, $10,306,000 in 2018, $22,565,000 
in 2017, $21,847,000 in 2016, $21,386,000 in 2015 and $20,784,000 in 2014.  These adjustments relate to state and municipal obligations, trading securities, equity securities, and other 
securities.

55

QUARTERLY AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS

(Dollars in millions)

ASSETS

Loans:

Business(A)
Real estate – construction and land

$

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts
Total loans

Loans held for sale

Investment securities:

U.S. government & federal agency

obligations

Government-sponsored enterprise

obligations
State & municipal obligations(A)
Mortgage-backed securities

Asset-backed securities

Other debt securities
Trading debt securities(A)
Equity securities(A)
Other securities(A)
Total investment securities

Federal funds sold and short-term
securities purchased under agreements
to resell
Long-term securities purchased under
agreements to resell
Interest earning deposits with banks
Total interest earning assets

Allowance for loan losses

Unrealized gain (loss) on debt securities

Cash and due from banks

Land, buildings and equipment – net

Other assets
Total assets

LIABILITIES AND EQUITY

Interest bearing deposits:

Savings

Interest checking and money market

Certificates of deposit under $100,000

Certificates of deposit $100,000 & over

Total interest bearing deposits

Borrowings:

Federal funds purchased and securities
sold under agreements to repurchase

Other borrowings

Total borrowings

Total interest bearing liabilities

Non-interest bearing deposits

Other liabilities

Equity
Total liabilities and equity

Net interest margin (T/E)
Net yield on interest earning assets

(A) 

Includes tax equivalent calculations.

$

$

$

$

Fourth Quarter

Third Quarter

Second Quarter

First Quarter

Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

 Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

Year ended December 31, 2019

5,362

901

2,820

2,284

1,962

348

749

18

14,444

15

826

185

1,208

4,686

1,258

331

33

4

142

8,673

1

850

390

24,373

(160)

150

379

387

549

25,678

924

10,619

627

1,434

13,604

1,837

94

1,931

15,535

6,553

459

3,131

25,678

206

3.59% $

5.05

4.22

3.85

4.76

4.76

12.11

—

4.47

5.32

2.16

2.17

3.05

2.72

2.62

2.82

2.81

49.40

6.58

2.78

2.22

2.26

1.61

3.75

.11

.35

1.16

1.79

.52

1.20

2.05

1.25

.61%

$

$

$

$

5,265

920

2,883

2,175

1,924

354

763

9

14,293

20

824

182

1,172

4,713

1,298

334

30

5

135

8,693

1

713

227

23,947

(160)

153

367

380

545

25,232

925

10,409

620

1,504

13,458

1,885

77

1,962

15,420

6,290

391

3,131

25,232

207

3.85% $

5.46

4.42

3.91

4.88

5.17

12.42

—

4.71

6.15

2.36

2.69

3.14

2.61

2.80

2.63

2.91

35.67

6.19

2.76

2.57

2.01

2.17

3.90

.11

.38

1.11

1.99

.58

1.74

2.33

1.76

.73%

$

$

$

$

5,142

909

2,869

2,135

1,908

362

766

5

14,096

21

844

200

1,222

4,615

1,412

331

30

5

130

8,789

2

700

332

23,940

(161)

42

369

378

504

25,072

930

10,643

605

1,378

13,556

1,794

2

1,796

15,352

6,336

307

3,077

25,072

215

4.02% $

5.63

4.60

3.97

4.77

5.20

12.33

—

4.82

6.98

4.66

2.32

3.18

2.70

2.79

2.68

3.14

35.97

6.69

3.04

2.76

2.11

2.40

4.05

.11

.38

1.01

2.02

.55

1.80

1.52

1.80

.70%

$

$

$

$

5,086

907

2,864

2,119

1,929

371

781

4

14,061

18

910

199

1,283

4,360

1,526

336

25

5

130

8,774

5

700

317

23,875

(159)

(49)

367

376

454

24,864

896

10,763

590

1,268

13,517

1,772

1

1,773

15,290

6,325

283

2,966

24,864

207

4.07%

5.73

4.61

4.00

4.73

5.17

12.18

—

4.85

7.38

.78

2.35

3.19

2.76

2.70

2.69

3.24

37.55

5.73

2.66

2.79

2.18

2.42

3.93

.11

.35

.87

1.92

.51

1.72

1.62

1.72

.65%

3.36%

3.43%

3.61%

3.52%

56

 
 
  
 
  
 
 
 
 
 
 
 
 
QUARTERLY AVERAGE BALANCE SHEETS — AVERAGE RATES AND YIELDS

(Dollars in millions)

ASSETS

Loans:

Business(A)
Real estate – construction and land

$

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts
Total loans

Loans held for sale

Investment securities:

U.S. government & federal agency

obligations

Government-sponsored enterprise

obligations

State & municipal obligations(A)
Mortgage-backed securities

Asset-backed securities

Other debt securities
Trading debt securities(A)
Equity securities(A)
Other securities(A)
Total investment securities

Federal funds sold and short-term

securities purchased under agreements
to resell

Long-term securities purchased under

agreements to resell

Interest earning deposits with banks
Total interest earning assets

Allowance for loan losses

Unrealized loss on debt securities

Cash and due from banks

Land, buildings and equipment – net

Other assets
Total assets

LIABILITIES AND EQUITY

Interest bearing deposits:

Savings

Interest checking and money market

Certificates of deposit under $100,000

Certificates of deposit $100,000 & over

Total interest bearing deposits

Borrowings:

Federal funds purchased and securities
sold under agreements to repurchase

Other borrowings

Total borrowings

Total interest bearing liabilities

Non-interest bearing deposits

Other liabilities

Equity
Total liabilities and equity

Net interest margin (T/E)
Net yield on interest earning assets

(A) 

Includes tax equivalent calculations. 

$

$

$

$

Fourth Quarter

Third Quarter

Second Quarter

First Quarter

Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

Average
Balance

Average Rates
Earned/Paid

Year ended December 31, 2018

5,030

953

2,758

2,122

1,962

374

788

5

13,992

18

923

215

1,361

4,380

1,519

340

26

4

128

8,896

14

700

353

23,973

(159)

(166)

365

343

452

24,808

871

10,839

585

1,091

13,386

1,656

1

1,657

15,043

6,667

265

2,833

24,808

216

3.93% $

5.47

4.53

3.87

4.62

4.98

11.91

—

4.72

6.59

1.90

2.24

3.06

2.75

2.55

2.60

3.21

39.92

15.51

2.86

2.56

2.31

2.28

3.92

.11

.30

.70

1.61

.41

1.60

2.67

1.60

.54%

$

$

$

$

4,925

992

2,733

2,111

1,985

374

775

5

13,900

18

925

262

1,376

4,434

1,427

340

24

4

120

8,912

13

686

299

23,828

(159)

(119)

357

344

445

24,696

877

10,840

594

1,100

13,411

1,500

2

1,502

14,913

6,678

296

2,809

24,696

211

3.80% $

5.21

4.35

3.83

4.46

4.72

11.99

—

4.59

6.87

2.23

2.10

2.98

2.65

2.42

2.59

3.13

32.69

13.00

2.76

2.10

2.26

1.96

3.80

.11

.26

.56

1.41

.35

1.33

2.60

1.33

.45%

$

$

$

$

4,962

972

2,727

2,079

2,026

378

754

4

13,902

22

924

354

1,395

4,067

1,407

340

26

47

109

8,669

37

700

354

23,684

(159)

(122)

357

343

419

24,522

881

10,850

609

1,135

13,475

1,339

3

1,342

14,817

6,749

228

2,728

24,522

216

3.69% $

5.06

4.22

3.84

4.39

4.51

12.05

—

4.49

6.72

3.18

1.88

3.06

2.60

2.32

2.63

3.15

89.68

6.68

3.19

1.93

2.17

1.80

3.90

.11

.23

.46

1.23

.32

1.18

2.52

1.19

.40%

$

$

$

$

4,934

952

2,734

2,062

2,072

393

758

5

13,910

19

916

406

1,513

3,926

1,469

342

22

51

101

8,746

44

700

274

23,693

(159)

(43)

364

345

437

24,637

839

10,738

625

1,134

13,336

1,560

2

1,562

14,898

6,825

199

2,715

24,637

197

3.48%

4.69

4.06

3.80

4.25

4.25

12.06

—

4.33

6.45

2.12

1.84

3.06

2.62

2.11

2.65

2.73

3.64

6.73

2.58

1.65

2.38

1.69

3.59

.12

.20

.43

1.02

.28

1.04

2.54

1.04

.36%

3.58%

3.52%

3.65%

3.37%

57

 
 
 
 
 
 
 
 
 
 
 
 
Item 7a.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information required by this item is disclosed within the Interest Rate Sensitivity section of Management’s Discussion 

and Analysis of Financial Condition and Results of Operations.

Item 8.  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

Report of Independent Registered Public Accounting Firm

To the Shareholders and Board of Directors
Commerce Bancshares, Inc.: 

Opinion on the Consolidated Financial Statements

We have audited the accompanying consolidated balance sheets of Commerce Bancshares, Inc. and subsidiaries (the Company) 
as of December 31, 2019 and 2018, the related consolidated statements of income, comprehensive income, cash flows, and 
changes in equity for each of the years in the three-year period ended December 31, 2019, and the related notes (collectively, 
the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material 
respects, the financial position of the Company as of December 31, 2019 and 2018, and the results of its operations and its cash 
flows for each of the years in the three-year period ended December 31, 2019, in conformity with U.S. generally accepted 
accounting principles. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(PCAOB), the Company’s internal control over financial reporting as of December 31, 2019, based on criteria established in 
Internal Control - Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway 
Commission, and our report dated February 25, 2020 expressed an unqualified opinion on the effectiveness of the Company’s 
internal control over financial reporting.

Basis for Opinion

These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express 
an opinion on these consolidated financial statements based on our audits. We are a public accounting firm registered with the 
PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws 
and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. 

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, 
whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the 
consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such 
procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial 
statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, 
as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a 
reasonable basis for our opinion.

Critical Audit Matter

The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial 
statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or 
disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or 
complex judgment. The communication of a critical audit matter does not alter in any way our opinion on the consolidated 
financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate 
opinion on the critical audit matter or on the accounts or disclosures to which it relates.

Assessment of the allowance for loan losses related to loans collectively evaluated for impairment

As discussed in Notes 1 and 2 to the consolidated financial statements, the Company’s allowance for loan losses related to 
loans collectively evaluated for impairment (ASC 450 ALL) was $157.9 million of a total allowance for loan losses of 
$160.7 million as December 31, 2019, or 1.07% of total loans. The Company estimated the ASC 450 ALL using a 
historical loss methodology utilizing a loss emergence period, which is applied to loans based on loan risk ratings. Such 
amounts are adjusted for certain qualitative factors which include an evaluation of the performance and status of loans, 
current loan portfolio composition and characteristics, trends in delinquencies, portfolio risk ratings, levels of non-
performing assets, and prevailing regional and national economic and business conditions.

58

We identified the assessment of the ASC 450 ALL as a critical audit matter because it involved significant measurement 
uncertainty requiring complex auditor judgment, and knowledge and experience in the industry. In addition, auditor 
judgment was required to evaluate the sufficiency of audit evidence obtained. This assessment encompassed the evaluation 
of the process used to estimate the ASC 450 ALL, including the following key factors and assumptions (1) historical losses 
in the Company’s portfolio over time, (2) an estimate of the length of time between a specific loss event and when the first 
loss is identified (known as the estimated loss emergence period), and (3) loan risk ratings; and the development and 
evaluation of qualitative adjustments.

The primary procedures we performed to address the critical audit matter included the following. We tested certain internal 
controls related to the Company’s ASC 450 ALL process, including controls related to the (1) development and approval of 
the ASC 450 ALL methodology, (2) determination of the key factors and assumptions used to estimate the ASC 450 ALL, 
(3) determination of qualitative adjustments, and (4) analysis of the ASC 450 ALL results, trends, and ratios. We evaluated 
the Company’s process to develop the ASC 450 ALL estimate by testing certain sources of data, factors, and assumptions, 
and considered the relevance and reliability of such data, factors, and assumptions. We evaluated that the historical losses 
in the Company’s portfolio are representative of the credit characteristics of the current portfolio. We tested the estimated 
loss emergence period based on historical loss data, including the relevance of the parameters used in the estimate. We 
involved credit risk professionals with specialized industry knowledge and experience, who assisted in:

•  evaluating the Company’s ASC 450 ALL methodology for compliance with U.S. generally accepted accounting 
principles,

•  assessing the structured process for the determination of the magnitude of the qualitative adjustments,

•  evaluating the qualitative factors and the effect of those factors on the ASC 450 ALL compared with relevant credit 
factors and consistency with credit trends, and

•  testing individual loan grades for a selection of commercial loans by evaluating the financial performance of the 
borrower and the underlying collateral.

We evaluated the collective results of the procedures performed to assess the sufficiency of the audit evidence obtained 
related to the Company’s ASC 450 ALL. 

We have served as the Company’s auditor since 1971.

Kansas City, Missouri
February 25, 2020 

59

 
 
 
 
 
 
Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED BALANCE SHEETS

ASSETS
Loans

Allowance for loan losses

Net loans
Loans held for sale (including $9,181,000 and $13,529,000 of residential mortgage loans carried at

fair value at December 31, 2019 and 2018, respectively)

Investment securities:

Available for sale debt ($204,942,000 and $463,325,000 pledged at December 31, 2019 and
   2018, respectively, to secure swap and repurchase agreements) 
Trading debt
Equity
Other

Total investment securities
Federal funds sold and short-term securities purchased under agreements to resell
Long-term securities purchased under agreements to resell
Interest earning deposits with banks
Cash and due from banks
Premises and equipment – net
Goodwill
Other intangible assets – net
Other assets
Total assets
LIABILITIES AND STOCKHOLDERS’ EQUITY
Deposits:

Non-interest bearing
Savings, interest checking and money market
Certificates of deposit of less than $100,000
Certificates of deposit of $100,000 and over

Total deposits
Federal funds purchased and securities sold under agreements to repurchase
Other borrowings
Other liabilities
Total liabilities
Commerce Bancshares, Inc. stockholders’ equity:

Preferred stock, $1 par value
   Authorized 2,000,000 shares; issued 6,000 shares at December 31, 2019 and 2018
Common stock, $5 par value
   Authorized 140,000,000 shares at December 31, 2019 and 120,000,000 shares at December 31, 

2018; issued 112,795,605 shares at December 31, 2019 and 111,886,450 shares at December 31, 
2018

Capital surplus
Retained earnings
Treasury stock of 445,952 shares at December 31, 2019
and 555,100 shares at December 31, 2018, at cost
Accumulated other comprehensive income (loss)
Total Commerce Bancshares, Inc. stockholders’ equity
Non-controlling interest
Total equity
Total liabilities and equity

See accompanying notes to consolidated financial statements. 

December 31

2019

2018

(In thousands)

$

14,737,817 $
(160,682)
14,577,135

14,140,298
(159,932)
13,980,366

13,809

20,694

8,571,626
28,161
4,209
137,892
8,741,888
—
850,000
395,850
491,615
370,637
138,921
9,534
476,400
26,065,789 $

6,890,687 $
11,621,716
626,157
1,381,855
20,520,415
1,850,772
2,418
553,712
22,927,317

8,538,041
27,059
4,409
129,157
8,698,666
3,320
700,000
689,876
507,892
333,119
138,921
8,794
382,194
25,463,842

6,980,298
11,685,239
586,091
1,072,031
20,323,659
1,956,389
8,702
237,943
22,526,693

144,784

144,784

563,978
2,151,464
201,562

(37,548)
110,444
3,134,684
3,788
3,138,472
26,065,789 $

559,432
2,084,824
241,163

(34,236)
(64,669)
2,931,298
5,851
2,937,149
25,463,842

$

$

$

60

Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF INCOME

(In thousands, except per share data)
INTEREST INCOME
Interest and fees on loans
Interest on loans held for sale
Interest on investment securities
Interest on federal funds sold and short-term securities purchased under agreements

to resell

Interest on long-term securities purchased under agreements to resell
Interest on deposits with banks
Total interest income
INTEREST EXPENSE
Interest on deposits:

Savings, interest checking and money market
Certificates of deposit of less than $100,000
Certificates of deposit of $100,000 and over

Interest on federal funds purchased and securities sold under agreements to

repurchase

Interest on other borrowings
Total interest expense
Net interest income
Provision for loan losses
Net interest income after provision for loan losses
NON-INTEREST INCOME
Bank card transaction fees
Trust fees
Deposit account charges and other fees
Capital market fees
Consumer brokerage services
Loan fees and sales
Other
Total non-interest income
INVESTMENT SECURITIES GAINS (LOSSES), NET
NON-INTEREST EXPENSE
Salaries and employee benefits
Net occupancy
Equipment
Supplies and communication
Data processing and software
Marketing
Deposit insurance
Community service
Other
Total non-interest expense
Income before income taxes
Less income taxes
Net income
Less non-controlling interest expense
Net income attributable to Commerce Bancshares, Inc.
Less preferred stock dividends
Net income available to common shareholders
Net income per common share - basic
Net income per common share - diluted

See accompanying notes to consolidated financial statements.

$
$
$

61

For the Years Ended December 31
2018

2017

2019

$

663,338 $
1,209
237,487

625,083 $
1,298
240,187

55
15,898
6,698
924,685

39,712
6,368
26,945

29,415
952
103,392
821,293
50,438
770,855

167,879
155,628
95,983
8,146
15,804
15,767
65,496
524,703
3,626

492,927
47,157
19,061
20,394
92,899
21,914
6,676
2,446
63,924
767,398
531,786
109,074
422,712
1,481
421,231
9,000
412,231 $
3.59 $
3.58 $

519
15,881
6,233
889,201

27,803
3,215
14,658

19,655
45
65,376
823,825
42,694
781,131

171,576
147,964
94,517
7,721
15,807
12,723
51,033
501,341
(488)

468,194
46,044
18,125
20,637
85,978
20,548
11,546
2,445
64,304
737,821
544,163
105,949
438,214
4,672
433,542
9,000
424,542 $
3.61 $
3.60 $

543,825
1,000
214,689

230
15,440
2,223
777,407

17,309
2,645
10,859

9,829
3,086
43,728
733,679
45,244
688,435

155,100
135,159
90,060
7,996
14,630
13,948
44,370
461,263
25,051

448,321
45,612
18,568
22,790
80,998
16,325
13,986
34,377
63,366
744,343
430,406
110,506
319,900
517
319,383
9,000
310,383
2.63
2.62

Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(In thousands)
Net income

Other comprehensive income (loss):

Net unrealized gains (losses) on securities for which a portion of an
other-than-temporary impairment has been recorded in earnings

Net unrealized gains (losses) on other securities
Change in pension loss

Unrealized gains on cash flow hedge derivatives

Other comprehensive income (loss)

Comprehensive income

Less non-controlling interest expense

For the Years Ended December 31

2019

2018

2017

$

422,712 $

438,214 $

319,900

(632)

151,122

1,167
23,456

175,113

597,825

1,481

(277)

(55,631)

664

6,855

(48,389)

389,825

4,672

412

3,022
(301)

—

3,133

323,033

517

322,516

Comprehensive income attributable to Commerce Bancshares, Inc.

$

596,344 $

385,153 $

See accompanying notes to consolidated financial statements.

62

Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF CASH FLOWS 

(In thousands)

OPERATING ACTIVITIES

Net income

Adjustments to reconcile net income to net cash provided by operating activities:

Provision for loan losses

Provision for depreciation and amortization

Amortization of investment security premiums, net

Deferred income tax expense

Investment securities (gains) losses, net (A)

Net gains on sales of loans held for sale

Proceeds from sales of loans held for sale

Originations of loans held for sale

Net (increase) decrease in trading securities, excluding unsettled transactions

Stock-based compensation

(Increase) decrease in interest receivable

Increase in interest payable

Increase (decrease) in income taxes payable

Donation of securities

Gain on sale of Corporate Trust business

Other changes, net

Net cash provided by operating activities

INVESTING ACTIVITIES

Proceeds from sales of investment securities (A)

Proceeds from maturities/pay downs of investment securities (A)

Purchases of investment securities (A)

Net increase in loans

Long-term securities purchased under agreements to resell

Repayments of long-term securities purchased under agreements to resell

Purchases of land, buildings and equipment

Sales of land, buildings and equipment
Net cash provided by (used in) investing activities

FINANCING ACTIVITIES

Net increase (decrease) in non-interest bearing, savings, interest checking and money market deposits

Net increase (decrease) in certificates of deposit

Net increase (decrease) in federal funds purchased and short-term securities sold under agreements to

repurchase

Net increase (decrease) in other borrowings

Purchases of treasury stock

Accelerated share repurchase agreement

Issuance of stock under equity compensation plans

Cash dividends paid on common stock

Cash dividends paid on preferred stock
Net cash provided by (used in) financing activities

Increase (decrease) in cash, cash equivalents and restricted cash

Cash, cash equivalents and restricted cash at beginning of year
Cash, cash equivalents and restricted cash at end of year

Income tax payments, net

Interest paid on deposits and borrowings

Loans transferred to foreclosed real estate

(A) Available for sale debt securities, equity securities, and other securities.
See accompanying notes to consolidated financial statements.

63

For the Years Ended December 31

2019

2018

2017

$

422,712 $

438,214 $

319,900

50,438

41,145

27,631

14,195

(3,626)

(10,127)

259,153

(244,976)

3,863

13,854

3,316

5,586

14,465

—

(11,472)

(73,363)

512,794

42,694

38,679

26,224

5,336

488

(6,370)

208,431

(203,775)

(14,277)

12,841

(4,258)

2,137

12,288

—

—

(5,992)

552,660

45,244

39,732

35,423

13,617

(25,051)

(8,008)

215,373

(216,064)

7,585

12,105

(4,459)

38

(27,685)

32,036

—

(13,259)

426,527

413,203

1,558,244

708,864

1,510,985

792,380

1,899,640

(1,863,180)

(2,090,333)

(1,853,817)

(647,890)

(150,000)

—

(42,575)

2,033

(730,165)

85,438

349,890

(105,617)

(6,394)

(134,904)
(150,000)

(8)

(113,466)

(9,000)

(84,061)

(301,432)

1,209,240

(200,673)

(100,000)

100,000

(33,294)

13,427

(91,024)

60,278

(108,742)

449,251

6,944

(75,231)

—

(10)

(100,238)

(9,000)

223,252

684,888

524,352

$

$

907,808 $
76,168 $
97,806

581

1,209,240 $

84,172 $

63,239

1,551

(614,849)

(75,000)

100,000

(30,824)

3,190

220,720

(15,036)

(474,044)

(216,767)

(100,291)

(17,771)

—

(8)

(91,619)

(9,000)

(924,536)

(277,289)

801,641

524,352

120,744

43,690

2,063

Commerce Bancshares, Inc. and Subsidiaries
CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY

(In thousands, except per share data)

Balance, December 31, 2016

Adoption of ASU 2016-09

Net income

Other comprehensive income

Distributions to non-controlling interest

Sale of non-controlling interest of subsidiary
Purchases of treasury stock

Cash dividends paid on common stock

($.777 per share)

Cash dividends paid on preferred stock

($1.500 per depositary share)

Stock-based compensation

Issuance under stock purchase and equity

compensation plans
5% stock dividend, net
Balance, December 31, 2017
Adoption of ASU 2018-02

Adoption of ASU 2016-01

Net income

Other comprehensive loss

Distributions to non-controlling interest

Purchases of treasury stock

Cash dividends paid on common stock

($.853 per share)

Cash dividends paid on preferred stock

($1.500 per depositary share)

Stock-based compensation

Issuance under stock purchase and equity

compensation plans
5% stock dividend, net
Balance, December 31, 2018

Net income

Other comprehensive income

Distributions to non-controlling interest

Purchases of treasury stock

Accelerated share repurchase agreement

Cash dividends paid on common stock

($.990 per share)

Cash dividends paid on preferred stock

($1.500 per depositary share)

Stock-based compensation

Issuance under stock purchase and equity

compensation plans
5% stock dividend, net
Balance, December 31, 2019

             Commerce Bancshares, Inc. Shareholders

Preferred
Stock

Common
Stock

Capital
Surplus

Retained
Earnings

Treasury
Stock

Accumulated
Other
Comprehensive
Income (Loss)

Non-
Controlling
Interest

Total

$ 144,784 $ 510,015 $ 1,552,454 $ 292,849 $

(15,294) $

10,975 $

5,349 $ 2,501,132

3,441

(2,144)

319,383

1,297

517

319,900

2,950

12,105

(17,734)

(91,619)

(9,000)

25,392

262,144

(288,095)

144,784

535,407

1,815,360

221,374
(2,932)

33,320

433,542

(100,238)

(9,000)

12,841

(21,632)

24,025

278,255

(334,903)

144,784

559,432

2,084,824

241,163
421,231

(113,466)

(9,000)

13,854

(19,293)

(17,771)

18,592

(14,473)

(75,231)

23,424

32,044

(34,236)

(134,904)

(150,000)

20,644

4,546

72,079

(338,366)

260,948

3,133

(1,293)

(2,949)

3,133

(1,293)

1
(17,771)

(91,619)

(9,000)

12,105

858

(559)

14,108
2,932

(33,320)

(48,389)

1,624

2,718,184
—

—

4,672

438,214

(445)

(48,389)

(445)

(75,231)

(100,238)

(9,000)

12,841

1,792

(579)

(64,669)

175,113

5,851
1,481

2,937,149
422,712

175,113

(3,544)

(3,544)

(134,904)

(150,000)

(113,466)

(9,000)

13,854

1,351

(793)

$ 144,784 $ 563,978 $ 2,151,464 $ 201,562 $

(37,548) $

110,444 $

3,788 $ 3,138,472

See accompanying notes to consolidated financial statements. 

64

Commerce Bancshares, Inc. and Subsidiaries
NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1. Summary of Significant Accounting Policies

Nature of Operations

Commerce Bancshares, Inc. and its subsidiaries (the Company) conducts its principal activities from approximately 316 branch 
and  ATM  locations  throughout  Missouri,  Kansas,  Illinois,  Oklahoma  and  Colorado.  Principal  activities  include  retail  and 
commercial banking, investment management, securities brokerage, mortgage banking, trust, and private banking services.  The 
Company also maintains commercial banking offices in Dallas, Houston, Cincinnati, Nashville, Des Moines, Indianapolis, and 
Grand Rapids.

Basis of Presentation

The Company follows accounting principles generally accepted in the United States of America (GAAP) and reporting practices 
applicable to the banking industry. The preparation of financial statements under GAAP requires management to make estimates 
and assumptions that affect the amounts reported in the financial statements and notes. These estimates are based on information 
available to management at the time the estimates are made.  While the consolidated financial statements reflect management’s 
best estimates and judgments, actual results could differ from those estimates. The consolidated financial statements include the 
accounts  of  the  Company  and  its  majority-owned  subsidiaries  (after  elimination  of  all  material  intercompany  balances  and 
transactions). Certain prior year amounts have been reclassified to conform to the current year presentation.  Such reclassifications 
had no effect on net income or total assets.  Management has evaluated subsequent events for potential recognition or disclosure 
through the date these consolidated financial statements were issued.

The Company, in the normal course of business, engages in a variety of activities that involve variable interest entities (VIEs).  
A VIE is a legal entity that lacks equity investors or whose equity investors do not have a controlling financial interest in the entity 
through their equity investments.  However, an enterprise is deemed to have a controlling financial interest and is the primary 
beneficiary of a VIE if it has both the power to direct the activities of the VIE that most significantly impact the VIE’s economic 
performance and an obligation to absorb losses or the right to receive benefits that could potentially be significant to the VIE.  An 
enterprise that is the primary beneficiary must consolidate the VIE.  The Company’s interests in VIEs are evaluated to determine 
if  the  Company  is  the  primary  beneficiary  both  at  inception  and  when  there  is  a  change  in  circumstances  that  requires  a 
reconsideration. 

The Company is considered to be the primary beneficiary in a rabbi trust related to a deferred compensation plan offered to 
certain employees. The assets and liabilities of this trust, which are included in the accompanying consolidated balance sheets, 
are not significant. The Company also has variable interests in certain entities in which it is not the primary beneficiary.  These 
entities are not consolidated.  These interests include affordable housing limited partnership interests, holdings in its investment 
portfolio of various asset and mortgage-backed bonds that are issued by securitization trusts, and managed discretionary trust 
assets that are not included in the accompanying consolidated balance sheets. 

Cash, Cash Equivalents and Restricted Cash

In the accompanying consolidated statements of cash flows, cash and cash equivalents include “Cash and due from banks”, 
“Federal funds sold and short-term securities purchased under agreements to resell”, and “Interest earning deposits with banks” 
as segregated in the accompanying consolidated balance sheets.  Restricted cash is comprised of cash collateral on deposit with 
another financial institution to secure interest rate swap transactions.  Restricted cash is included in other assets in the consolidated 
balance sheets and totaled $20.3 million and $8.2 million at December 31, 2019 and 2018, respectively.

Regulations of the Federal Reserve System require cash balances to be maintained at the Federal Reserve Bank, based on 
certain deposit levels. The minimum reserve requirement for the Bank at December 31, 2019 totaled $160.7 million.  Other interest 
earning cash balances held at the Federal Reserve Bank totaled $395.9 million.

Loans and Related Earnings

Loans that management has the intent and ability to hold for the foreseeable future or until maturity or pay-off are reported at 
their outstanding principal balances, net of undisbursed loan proceeds, the allowance for loan losses, and any deferred fees and 
costs  on  originated  loans.  Origination  fee  income  received  on  loans  and  amounts  representing  the  estimated  direct  costs  of 
origination are deferred and amortized to interest income over the life of the loan using the interest method.

65

 
 
 
Interest on loans is accrued based upon the principal amount outstanding. Interest income is recognized primarily on the level 
yield  method.  Loan  and  commitment  fees,  net  of  costs,  are  deferred  and  recognized  in  income  over  the  term  of  the  loan  or 
commitment as an adjustment of yield. Annual fees charged on credit card loans are capitalized to principal and amortized over 
12 months to loan fees and sales.  Other credit card fees, such as cash advance fees and late payment fees, are recognized in income 
as an adjustment of yield when charged to the cardholder’s account.

Non-Accrual Loans

Loans are placed on non-accrual status when management does not expect to collect payments consistent with acceptable and 
agreed upon terms of repayment. Business, construction real estate, business real estate, and personal real estate loans that are 
contractually 90 days past due as to principal and/or interest payments are generally placed on non-accrual, unless they are both 
well-secured and in the process of collection.  Consumer, revolving home equity and credit card loans are exempt under regulatory 
rules from being classified as non-accrual.  When a loan is placed on non-accrual status, any interest previously accrued but not 
collected is reversed against current income, and the loan is charged off to the extent uncollectible.  Principal and interest payments 
received on non-accrual loans are generally applied to principal.  Interest is included in income only after all previous loan charge-
offs have been recovered and is recorded only as received. The loan is returned to accrual status only when the borrower has 
brought all past due principal and interest payments current, and, in the opinion of management, the borrower has demonstrated 
the ability to make future payments of principal and interest as scheduled.  A six month history of sustained payment performance 
is generally required before reinstatement of accrual status.

Troubled Debt Restructurings

A loan is accounted for as a troubled debt restructuring if the Company, for economic or legal reasons related to the borrower's 
financial difficulties, grants a concession to the borrower that it would not otherwise consider. A troubled debt restructuring typically 
involves (1) modification of terms such as a reduction of the stated interest rate, loan principal, or accrued interest, (2) a loan 
renewal at a stated interest rate lower than the current market rate for a new loan with similar risk, or (3) debt that was not reaffirmed 
in bankruptcy.  Business, business real estate, construction real estate and personal real estate troubled debt restructurings with 
impairment charges are placed on non-accrual status.  The Company measures the impairment loss of a troubled debt restructuring 
in the same manner as described below. Troubled debt restructurings which are performing under their contractual terms continue 
to accrue interest which is recognized in current earnings.  

Impaired Loans

Loans are evaluated regularly by management for impairment.  Included in impaired loans are all non-accrual loans, as well 
as loans that have been classified as troubled debt restructurings.  Once a loan has been identified as impaired, impairment is 
measured based on either the present value of the expected future cash flows at the loan’s initial effective interest rate or the fair 
value of the collateral if collateral dependent.  Factors considered in determining impairment include delinquency status, cash 
flow analysis, credit analysis, and collateral value and availability.

Loans Held For Sale

Loans held for sale include student loans and certain fixed rate residential mortgage loans.  These loans are typically classified 
as held for sale upon origination based upon management's intent to sell the production of these loans.  The student loans are 
carried at the lower of aggregate cost or fair value, and their fair value is determined based on sale contract prices.  The mortgage 
loans are carried at fair value under the elected fair value option.  Their fair value is based on secondary market prices for loans 
with similar characteristics, including an adjustment for embedded servicing value.  Changes in fair value and gains and losses 
on sales are included in loan fees and sales.  Deferred fees and costs related to these loans are not amortized but are recognized 
as part of the cost basis of the loan at the time it is sold. Interest income related to loans held for sale is accrued based on the 
principal amount outstanding and the loan's contractual interest rate.

Occasionally, other types of loans may be classified as held for sale in order to manage credit concentration.  These loans are 

carried at the lower of cost or fair value with gains and losses on sales recognized in loan fees and sales.

Allowance/Provision for Loan Losses

The allowance for loan losses is maintained at a level believed to be appropriate by management to provide for probable loan 
losses inherent in the portfolio as of the balance sheet date, including losses on known or anticipated problem loans as well as for 
loans which are not currently known to require specific allowances.  Management has established a process to determine the 
amount of the allowance for loan losses which assesses the risks and losses inherent in its portfolio. Business, construction real 
estate and business real estate loans are normally larger and more complex, and their collection rates are harder to predict. These 
loans are more likely to be collateral dependent and are allocated a larger reserve, due to their potential volatility.  Personal real 

66

estate, credit card, consumer and revolving home equity loans are individually smaller and perform in a more homogenous manner, 
making loss estimates more predictable. Management’s process provides an allowance consisting of a specific allowance component 
based on certain individually evaluated loans and a general component based on estimates of reserves needed for pools of loans. 

Loans subject to individual evaluation generally consist of business, construction real estate, business real estate and personal 
real estate loans on non-accrual status.  These impaired loans are evaluated individually for the impairment of repayment potential 
and collateral adequacy.  Other impaired loans identified as performing troubled debt restructurings are collectively evaluated 
because they have similar risk characteristics.  Loans which have not been identified as impaired are segregated by loan type and 
sub-type and are collectively evaluated.  Reserves calculated for these loan pools are estimated using a consistent methodology 
that considers historical loan loss experience by loan type, loss emergence periods, delinquencies, current economic factors, loan 
risk ratings and industry concentrations. 

The Company’s estimate of the allowance for loan losses and the corresponding provision for loan losses is based on various 
judgments and assumptions made by management. The amount of the allowance for loan losses is influenced by several qualitative 
factors  which  include  collateral  valuation,  evaluation  of  performance  and  status,  current  loan  portfolio  composition  and 
characteristics, trends in delinquencies, portfolio risk ratings, levels of non-performing assets, and prevailing regional and national 
economic and business conditions.

The estimates, appraisals, evaluations, and cash flows utilized by management may be subject to frequent adjustments due to 
changing economic prospects of borrowers or properties. These estimates are reviewed periodically and adjustments, if necessary, 
are recorded in the provision for loan losses in the periods in which they become known.

Loans, or portions of loans, are charged off to the extent deemed uncollectible. Loan charge-offs reduce the allowance for loan 
losses, and recoveries of loans previously charged off are added back to the allowance.  Business, business real estate, construction 
real estate and personal real estate loans are generally charged down to estimated collectible balances when they are placed on 
non-accrual status.  Consumer loans and related accrued interest are normally charged down to the fair value of related collateral 
(or are charged off in full if no collateral) once the loans are more than 120 days delinquent.  Credit card loans are charged off 
against the allowance for loan losses when the receivable is more than 180 days past due.  The interest and fee income previously 
capitalized but not collected on credit card charge-offs is reversed against interest income.

Direct Financing and Sales Type Leases

The net investment in direct financing and sales type leases is included in loans on the Company’s consolidated balance sheets 
and consists of the present values of the sum of the future minimum lease payments and estimated residual value of the leased 
asset. Revenue consists of interest earned on the net investment and is recognized over the lease term as a constant percentage 
return thereon. 

Investments in Debt and Equity Securities

The majority of the Company's investment portfolio is comprised of debt securities that are classified as available for sale.  
From time to time, the Company sells securities and utilizes the proceeds to reduce borrowings, fund loan growth, or modify its 
interest rate profile. Securities classified as available for sale are carried at fair value. Changes in fair value, excluding certain 
losses associated with other-than-temporary impairment (OTTI), are reported in other comprehensive income (loss), a component 
of stockholders’ equity.  Securities are periodically evaluated for OTTI in accordance with guidance provided in ASC 320-10-35.  
For securities with OTTI, the entire loss in fair value is required to be recognized in current earnings if the Company intends to 
sell the securities or believes it likely that it will be required to sell the security before the anticipated recovery.  If neither condition 
is met, but the Company does not expect to recover the amortized cost basis, the Company determines whether a credit loss has 
occurred, and the loss is then recognized in current earnings.  The noncredit-related portion of the overall loss is reported in other 
comprehensive income (loss).  Gains and losses realized upon sales of securities are calculated using the specific identification 
method and are included in investment securities gains (losses), net, in the consolidated statements of income.  Purchase premiums 
and discounts are amortized to interest income using a level yield method over the estimated lives of the securities. For certain 
callable debt securities purchased at a premium, the amortization is instead recorded to the earliest call date.  For mortgage and 
asset-backed securities, prepayment experience is evaluated quarterly to determine if a change in a bond's estimated remaining 
life is necessary.  A corresponding adjustment is then made in the related amortization of premium or discount accretion.       

Equity securities include common and preferred stock with readily determinable fair values.  These are also carried at fair 
value.  Prior to January 1, 2018, changes in fair value were recorded in other comprehensive income.  The Company's adoption 
of ASU 2016-01, "Recognition and Measurement of Financial Assets and Financial Liabilities", effective January 1, 2018, required 
that all subsequent changes in fair value be recorded in current earnings.  The adoption also required a reclassification of the 

67

 
unrealized gain in fair value on equity securities (recorded in accumulated other comprehensive income at December 31, 2017) 
to retained earnings.  The amount of this reclassification was $33.3 million, net of tax.  

Certain equity securities do not have readily determinable fair values.  The Company has elected under ASU 2016-01 to measure 
these at cost minus impairment, if any, plus or minus changes resulting from observable price changes for the identical or similar 
investment of the same issuer.  The Company has not recorded any impairment or other adjustments to the carrying amount of 
these investments.

Other securities include Federal Reserve Bank stock and Federal Home Loan Bank stock, which are held for debt and regulatory 
purposes.  They are carried at cost and periodically evaluated for other-than-temporary impairment.  Also included are investments 
in portfolio concerns held by the Company’s private equity subsidiaries, which consist of both debt and equity instruments.  Private 
equity investments are carried at fair value in accordance with ASC 946-10-15, with changes in fair value reported in current 
earnings.  In the absence of readily ascertainable market values, fair value is estimated using internally developed methods.  Changes 
in fair value which are recognized in current earnings and gains and losses from sales are included in investment securities gains 
(losses), net in the consolidated statements of income.  

Trading account securities, which are debt securities bought and held principally for the purpose of resale in the near term, are 

carried at fair value. Gains and losses, both realized and unrealized, are recorded in non-interest income.

Purchases and sales of securities are recognized on a trade date basis.  A receivable or payable is recognized for pending 

transaction settlements. 

Securities Purchased under Agreements to Resell and Securities Sold under Agreements to Repurchase

   Securities purchased under agreements to resell and securities sold under agreements to repurchase are treated as collateralized 
financing transactions, not as purchases and sales of the underlying securities.  The agreements are recorded at the amount of cash 
advanced or received.  

  The  Company  periodically  enters  into  securities  purchased  under  agreements  to  resell  with  large  financial  institutions.     

Securities pledged by the counterparties to secure these agreements are delivered to a third party custodian. 

Securities sold under agreements to repurchase are a source of funding to the Company and are offered to cash management 
customers as an automated, collateralized investment account.  From time to time, securities sold may also be used by the Bank 
to obtain additional borrowed funds at favorable rates.  These borrowings are secured by a portion of the Company's investment 
security portfolio and delivered either to the dealer custody account at the FRB or to the applicable counterparty.

The fair value of collateral either received from or provided to a counterparty is monitored daily, and additional collateral is 

obtained, returned, or provided by the Company in order to maintain full collateralization for these transactions.

As permitted by current accounting guidance, the Company offsets certain securities purchased under agreements to resell 
against securities sold under agreements to repurchase in its balance sheet presentation.  These agreements are further discussed 
in Note 20, Resale and Repurchase Agreements. 

Premises and Equipment

Land is stated at cost, and buildings and equipment are stated at cost, including capitalized interest when appropriate, less 
accumulated depreciation. Depreciation is computed using a straight-line method, utilizing estimated useful lives; generally 30
years for buildings, 10 years for building improvements, and 3 to 10 years for equipment. Leasehold improvements are amortized 
over the shorter of 10 years or the remaining lease term. Maintenance and repairs are charged to non-interest expense as incurred.

Premises and equipment also includes the Company's right-of-use leased assets, which is mainly comprised of operating leases 

for branches, office space, ATM locations, and certain equipment.

Foreclosed Assets

Foreclosed assets consist of property that has been repossessed and is comprised of commercial and residential real estate and 
other non-real estate property, including auto and recreational and marine vehicles. The assets are initially recorded at fair value 
less estimated selling costs, establishing a new cost basis.  Initial valuation adjustments are charged to the allowance for loan 
losses.  Fair values are estimated primarily based on appraisals, third-party price opinions, or internally developed pricing models. 
After initial recognition, fair value estimates are updated periodically.  Declines in fair value below cost are recognized through 

68

valuation allowances which may be reversed when supported by future increases in fair value.  These valuation adjustments, in 
addition to gains and losses realized on sales and net operating expenses, are recorded in other non-interest expense.

Goodwill and Intangible Assets

Goodwill is not amortized but is assessed for impairment on an annual basis or more frequently in certain circumstances. When 
testing for goodwill impairment, the Company may initially perform a qualitative assessment. Based on the results of this qualitative 
assessment, if the Company concludes it is more likely than not that a reporting unit's fair value is less than its carrying amount, 
a quantitative analysis is performed. Quantitative valuation methodologies include a combination of formulas using current market 
multiples, based on recent sales of financial institutions within the Company's geographic marketplace.  If the fair value of a 
reporting unit is less than the carrying amount, additional analysis is required to measure the amount of impairment.  The Company 
has not recorded impairment resulting from goodwill impairment tests.  However, adverse changes in the economic environment, 
operations of the reporting unit, or other factors could result in a decline in fair value.

Intangible assets that have finite useful lives, such as core deposit intangibles and mortgage servicing rights, are amortized 
over their estimated useful lives. Core deposit intangibles are amortized over periods of 8 to 14 years, representing their estimated 
lives, using accelerated methods. Mortgage servicing rights are amortized in proportion to and over the period of estimated net 
servicing  income,  considering  appropriate  prepayment  assumptions.  Core  deposit  intangibles  are  reviewed  for  impairment 
whenever events or changes in circumstances indicate their carrying amount may not be recoverable. Impairment is indicated if 
the sum of the undiscounted estimated future net cash flows is less than the carrying value of the intangible asset. Mortgage 
servicing rights, while initially recorded at fair value, are subsequently amortized and carried at the lower of the initial capitalized 
amount (net of accumulated amortization), or estimated fair value.  The Company evaluates its mortgage servicing rights for 
impairment on a quarterly basis, using estimated prepayment speeds of the underlying mortgage loans serviced and stratifications 
based on the risk characteristics of the underlying loans. A valuation allowance has been established, through a charge to earnings, 
to the extent the amortized cost exceeds the estimated fair value.  However, the Company has not recorded other-than-temporary 
impairment losses on either of these types of intangible assets.

Income Taxes

Amounts provided for income tax expense are based on income reported for financial statement purposes and do not necessarily 
represent amounts currently payable under tax laws. Deferred income taxes are provided for temporary differences between the 
financial  reporting  bases  and  income  tax  bases  of  the  Company’s  assets  and  liabilities,  net  operating  losses,  and  tax  credit 
carryforwards. Deferred tax assets and liabilities are measured using the enacted tax rates that are expected to apply to taxable 
income when such assets and liabilities are anticipated to be settled or realized. The effect on deferred tax assets and liabilities of 
a change in tax rates is recognized as tax expense or benefit in the period that includes the enactment date of the change. In 
determining the amount of deferred tax assets to recognize in the financial statements, the Company evaluates the likelihood of 
realizing such benefits in future periods.  A valuation allowance is established if it is more likely than not that all or some portion 
of the deferred tax asset will not be realized.  The Company recognizes interest and penalties related to income taxes within income 
tax expense in the consolidated statements of income.

The Company and its eligible subsidiaries file a consolidated federal income tax return.  State and local income tax returns are 

filed on a combined, consolidated or separate return basis based upon each jurisdiction’s laws and regulations.

In December 2017, tax reform legislation was enacted that changed the maximum corporate tax rate for years 2018 and beyond.  
As such, deferred tax assets and liabilities were revalued in 2017 to account for the change in future tax rates.  Additional information 
about current and deferred income taxes is provided in Note 9, Income Taxes.

Non-Interest Income

Non-interest  income is  mainly comprised  of  revenue from  contracts with  customers.    For  that revenue  (excluding certain 
revenue associated with financial instruments, derivative and hedging instruments, guarantees, lease contracts, transferring and 
servicing of financial assets, and other specific revenue transactions), the Company applies the following five-step approach when 
recognizing  revenue:  (i)  identify  the  contract  with  the  customer,  (ii)  identify  the  performance  obligations,  (iii)  determine  the 
transaction price, (iv) allocate the transaction price to the performance obligations, and (v) recognize revenue when (or as) the 
performance obligation is satisfied.  The Company’s contracts with customers are generally short term in nature, with a duration 
of one year or less, and most contracts are cancellable by either the Company or its customer without penalty.  Performance 
obligations for customer contracts are generally satisfied at a single point in time, typically when the transaction is complete and 
the customer has received the goods or service, or over time.  For performance obligations satisfied over time, the Company 
recognizes the value of the goods or services transferred to the customer when the performance obligations have been transferred 

69

and received by the customer.  Payments for satisfied performance obligations are typically due when or as the goods or services 
are completed, or shortly thereafter, which usually occurs within a single financial reporting period.  

In situations where payment is made before the performance obligation is satisfied, the fees are deferred until the performance 
obligations pertaining to those goods or services are completed.  In cases where payment has not been received despite satisfaction 
of its performance obligations, the Company accrues an estimate of the amount due in the period that the performance obligations 
have been satisfied.  For contracts with variable components, the Company only recognizes revenue to the extent that it is probable 
that the cumulative amount recognized will not be subject to a significant reversal in future periods.  Generally, the Company’s 
contracts do not include terms that require significant judgment to determine whether a variable component is included within the 
transaction price.  The Company generally acts in a principal capacity, on its own behalf, in most of its contracts with customers.  
For these transactions, revenue and the related costs to provide the goods or services are presented on a gross basis in the financial 
statements.  In some cases, the Company acts in an agent capacity, deriving revenue through assisting third parties in transactions 
with the Company’s customers.  In such transactions, revenue and the related costs to provide services is presented on a net basis 
in the financial statements.  These transactions primarily relate to fees earned from bank card and related network and rewards 
costs and the sales of annuities and certain limited insurance products.  

Derivatives

Most of the Company's derivative contracts are accounted for as free-standing instruments.  These instruments are carried at 
fair value, and changes in fair value are recognized in current earnings.  They include interest rate swaps and caps, which are 
offered to customers to assist in managing their risks of adverse changes in interest rates.  Each contract between the Company 
and a customer is offset by a contract between the Company and an institutional counterparty, thus minimizing the Company's 
exposure to rate changes. The Company also enters into certain contracts, known as credit risk participation agreements, to buy 
or sell credit protection on specific interest rate swaps.  It also purchases and sells forward foreign exchange contracts, either in 
connection with customer transactions, or for its own trading purposes. In 2015, the Company began an origination and sales 
program of certain personal real estate mortgages.  Derivative instruments under this program include mortgage loan commitments, 
forward loan sale contracts, and forward contracts to sell certain to-be-announced (TBA) securities.

The Company's interest rate risk management policy permits the use of hedge accounting for derivatives, and the Company 
has entered into interest rate floor contracts as protection from the potential for declining interest rates in the commercial loan 
portfolio.  These floors were designated and qualified as cash flow hedges.  In a cash flow hedge, the changes in fair value are 
recorded in accumulated other comprehensive income and recognized in the income statement when the hedged cash flows affect 
earnings.  Both at hedge inception and on an ongoing basis, the Company assesses whether the interest rate floors used in the 
hedging relationships are highly effective in offsetting changes in the cash flows of the hedged items. 

The Company has master netting arrangements with various counterparties but does not offset derivative assets and liabilities 
under these arrangements in its consolidated balance sheets.  However, interest rate swaps that are executed under central clearing 
requirements are presented net of variation margin as mandated by the statutory terms of the Company's contract with its clearing 
counterparty.

Additional information about derivatives held by the Company and valuation methods employed is provided in Note 17, Fair 

Value Measurements and Note 19, Derivative Instruments.  

Pension Plan

The Company’s pension plan is described in Note 10, Employee Benefit Plans.  Historically, the Company has reported all 
components of net periodic pension cost in salaries and employee benefits in its consolidated statements of income.  Upon the 
adoption of ASU 2017-07 "Improving the Presentation of Net Periodic Pension Cost and Net Periodic Postretirement Benefit 
Cost", in 2018, only the service cost component of net periodic pension cost is reported in salaries and employee benefits in the 
accompanying consolidated statements of income, while the other components are reported in other non-interest expense.  The 
funded status of the plan is recognized as an asset or liability in the consolidated balance sheets, and changes in that funded status 
are recognized in the year in which the changes occur through other comprehensive income.  Plan assets and benefit obligations 
are measured as of the fiscal year end of the plan. The measurement of the projected benefit obligation and pension expense involve 
actuarial valuation methods and the use of various actuarial and economic assumptions. The Company monitors the assumptions 
and updates them periodically.  Due to the long-term nature of the pension plan obligation, actual results may differ significantly 
from estimations.   Such differences are adjusted over time as the assumptions are replaced by facts and values are recalculated.

70

Stock-Based Compensation

The Company’s stock-based employee compensation plan is described in Note 11, Stock-Based Compensation and Directors 
Stock Purchase Plan.  In accordance with the requirements of ASC 718-10-30-3 and 35-2, the Company measures the cost of 
stock-based compensation based on the grant-date fair value of the award, recognizing the cost over the requisite service period, 
which is generally the vesting period. The fair value of an option award is estimated using the Black-Scholes option-pricing model 
while the fair value of a nonvested stock award is the common stock (CBSH) market price.  The expense recognized for stock-
based compensation is included in salaries and benefits in the accompanying consolidated statements of income.  The Company 
recognizes forfeitures as a reduction to expense only when they have occurred.

Treasury Stock

Purchases of the Company’s common stock are recorded at cost. Upon re-issuance for acquisitions, exercises of stock-based 

awards or other corporate purposes, treasury stock is reduced based upon the average cost basis of shares held.

Income per Share

Basic income per share is computed using the weighted average number of common shares outstanding during each year.  
Diluted income per share includes the effect of all dilutive potential common shares (primarily stock appreciation rights) outstanding 
during each year. The Company applies the two-class method of computing income per share. The two-class method is an earnings 
allocation formula that determines income per share for common stock and for participating securities, according to dividends 
declared and participation rights in undistributed earnings. The Company’s nonvested stock awards are considered to be a class 
of participating security.  All per share data has been restated to reflect the 5% stock dividend distributed in December 2019.

71

2. Loans and Allowance for Loan Losses

Major classifications within the Company’s held for investment loan portfolio at December 31, 2019 and 2018 are as follows:

(In thousands)

Commercial:

Business

Real estate — construction and land

Real estate — business

Personal Banking:

Real estate — personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total loans

2019

2018

$

5,565,449 $

5,106,427

899,377

869,659

2,833,554

2,875,788

2,354,760

1,964,145

349,251

764,977

6,304

2,127,083

1,955,572

376,399

814,134

15,236

$

14,737,817 $

14,140,298

Loans to directors and executive officers of the Parent and the Bank, and to their affiliates, are summarized as follows:

(In thousands)

Balance at January 1, 2019

Additions

Amounts collected

Amounts written off

Balance, December 31, 2019

$

$

46,728

133,607

(123,956)

—

56,379

Management believes all loans to directors and executive officers have been made in the ordinary course of business with 
normal credit terms, including interest rate and collateral considerations, and do not represent more than a normal risk of collection. 
The activity in the table above includes draws and repayments on several lines of credit with business entities. There were no
outstanding loans at December 31, 2019 to principal holders (over 10% ownership) of the Company’s common stock.

The Company’s lending activity is generally centered in Missouri, Kansas, Illinois and other nearby states including Oklahoma, 
Colorado, Iowa, Ohio, Texas, and others. The Company maintains a diversified portfolio with limited industry concentrations of 
credit risk. Loans and loan commitments are extended under the Company’s normal credit standards, controls, and monitoring 
features. Most loan commitments are short or intermediate term in nature. Commercial loan maturities generally range from one 
to seven years. Collateral is commonly required and would include such assets as marketable securities and cash equivalent assets, 
accounts receivable and inventory, equipment, other forms of personal property, and real estate. At December 31, 2019, unfunded 
loan commitments totaled $11.2 billion (which included $5.1 billion in unused approved lines of credit related to credit card loan 
agreements) which could be drawn by customers subject to certain review and terms of agreement. At December 31, 2019, loans 
totaling $4.0 billion were pledged at the FHLB as collateral for borrowings and letters of credit obtained to secure public deposits. 
Additional loans of $1.6 billion were pledged at the Federal Reserve Bank as collateral for discount window borrowings. 

The Company has a net investment in direct financing and sales type leases to commercial and industrial and tax-exempt 
entities of $795.8 million and $752.2 million at December 31, 2019 and 2018, respectively,  which is included in business loans 
on the Company’s consolidated balance sheets.  This investment includes deferred income of $71.8 million and $62.6 million at 
December 31, 2019 and 2018, respectively.  The net investment in operating leases amounted to $14.7 million and $16.1 million
at December 31, 2019 and 2018, respectively, and is included in other assets on the Company’s consolidated balance sheets.

72

Allowance for loan losses

A summary of the activity in the allowance for losses during the previous three years follows:

(In thousands)

Balance at December 31, 2016

Provision for loan losses

Deductions:

Loans charged off

Less recoveries

Net loans charged off (recoveries)

Balance at December 31, 2017

Provision for loan losses

Deductions:

Loans charged off

Less recoveries

Net loans charged off

Balance at December 31, 2018

Provision for loan losses

Deductions:

Loans charged off

Less recoveries

Net loans charged off 

Commercial

Personal
Banking

Total

$

91,361 $

64,571 $

155,932

2,327

42,917

45,244

2,538

2,554

(16)

93,704

254

3,164

2,075

1,089

92,869

2,816

4,711

786

3,925

52,641

10,981

41,660

65,828

42,440

52,657

11,452

41,205

67,063

47,622

57,169

11,406

45,763

55,179

13,535

41,644

159,532

42,694

55,821

13,527

42,294

159,932

50,438

61,880

12,192

49,688

Balance at December 31, 2019

$

91,760 $

68,922 $

160,682

The following table shows the balance in the allowance for loan losses and the related loan balance at December 31, 2019 and 
2018, disaggregated on the basis of impairment methodology.  Impaired loans evaluated under ASC 310-10-35 include loans on 
non-accrual  status  which  are  individually  evaluated  for  impairment  and  other  impaired  loans  deemed  to  have  similar  risk 
characteristics, which are collectively evaluated.  All other loans are collectively evaluated for impairment under ASC 450-20.  

(In thousands)

December 31, 2019

Commercial

Personal Banking

Total

December 31, 2018

Commercial

Personal Banking

Total

Impaired Loans

All Other Loans

Allowance for
Loan Losses

Loans
Outstanding

Allowance for
Loan Losses

Loans
Outstanding

1,629 $

1,117

2,746 $

1,780 $

916

2,696 $

64,500

17,232

81,732

61,496

17,120

78,616

$

$

$

$

90,131 $

9,233,880

67,805

5,422,205

157,936 $ 14,656,085

91,089 $

8,790,378

66,147

5,271,304

157,236 $ 14,061,682

$

$

$

$

73

Impaired loans

The table below shows the Company’s investment in impaired loans at December 31, 2019 and 2018.  These loans consist of 
all  loans  on  non-accrual  status  and  other  restructured  loans  whose  terms  have  been  modified  and  classified  as  troubled  debt 
restructurings.  These restructured loans are performing in accordance with their modified terms, and because the Company believes 
it probable that all amounts due under the modified terms of the agreements will be collected, interest on these loans is being 
recognized on an accrual basis.  They are discussed further in the "Troubled debt restructurings" section below.  

(In thousands)

Non-accrual loans

Restructured loans (accruing)

Total impaired loans

2019

2018

$

$

10,220 $

71,512

81,732 $

12,536

66,080

78,616

The following table provides additional information about impaired loans held by the Company at December 31, 2019 and 
2018, segregated between loans for which an allowance for credit losses has been provided and loans for which no allowance 
has been provided.

(In thousands)

December 31, 2019

With no related allowance recorded:

Business

With an allowance recorded:

Business

Real estate – construction and land

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Total

December 31, 2018

With no related allowance recorded:

Business

With an allowance recorded:

Business

Real estate – construction and land

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Total

Recorded
Investment

Unpaid Principal
Balance

 Related
Allowance

$

$

$

$

$

$

$

$

$

$

7,054 $

7,054 $

13,738 $

13,738 $

30,437 $

30,487 $

46

26,963

4,729

4,421

35

8,047

51

27,643

5,968

4,421

35

8,047

74,678 $

81,732 $

76,652 $

90,390 $

8,725 $

8,725 $

14,477 $

14,477 $

—

—

837

1

791

258

35

1

823

2,746

2,746

—

—

40,286 $

40,582 $

1,223

416

12,069

4,461

5,510

40

7,109

421

12,699

6,236

5,510

40

7,109

69,891 $

78,616 $

72,597 $

87,074 $

11

546

266

38

1

611

2,696

2,696

74

Total average impaired loans during 2019 and 2018 are shown in the table below. 

(In thousands)

Commercial

2019

Personal
Banking

Total

Commercial

2018

Personal
Banking

Total

Average impaired loans:

Non-accrual loans

Restructured loans (accruing)

Total

$

$

9,892 $

2,031 $

49,544

15,667

59,436 $

17,698 $

11,923

65,211

77,134

$

$

7,619 $

2,122 $

73,261

16,526

80,880 $

18,648 $

9,741

89,787

99,528

The table below shows interest income recognized during the years ended December 31, 2019, 2018 and 2017 for impaired 
loans held at the end of each respective period.  This interest all relates to accruing restructured loans, as discussed in the "Troubled 
debt restructurings" section below. 

(In thousands)

Interest income recognized on impaired loans:

Business

Real estate – construction and land

Real estate – business

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Total

Years Ended December 31

2019

2018

2017

$

1,329 $

2,219 $

3,135

2

1,456

136

286

3

828

25

558

139

305

3

746

41

514

402

307

10

673

$

4,040 $

3,995 $

5,082

75

Delinquent and non-accrual loans

The following table provides aging information on the Company’s past due and accruing loans, in addition to the balances of 

loans on non-accrual status, at December 31, 2019 and 2018.    

(In thousands)
December 31, 2019
Commercial:

Business

Real estate – construction and land

Real estate – business
Personal Banking:

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total
December 31, 2018
Commercial:

Business

Real estate – construction and land

Real estate – business
Personal Banking:

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Overdrafts

Total

Credit quality

Current or Less
Than 30 Days
Past Due

30 – 89 Days
Past Due

90 Days Past
Due and Still
Accruing

Non-accrual

Total

$

5,545,104

$

12,064 $

792 $

7,489 $

5,565,449

882,826

2,830,494

2,345,243

1,928,082

347,258

742,659

5,972

13,046

2,030

6,129

34,053

1,743

10,703

332

3,503

—

1,689

2,010

250

11,615

—

2

899,377

1,030

2,833,554

1,699

—

—

—

—

2,354,760

1,964,145

349,251

764,977

6,304

$

14,627,638

$

80,100 $

19,859 $

10,220 $

14,737,817

$

5,086,912 $

10,057 $

473 $

8,985 $

5,106,427

867,692

2,867,347

2,118,045

1,916,320

374,830

792,334

14,937

1,963

6,704

6,041

35,608

875

11,140

299

—

22

1,165

3,644

694

10,660

—

4

869,659

1,715

2,875,788

1,832

—

—

—

—

2,127,083

1,955,572

376,399

814,134

15,236

$

14,038,417 $

72,687 $

16,658 $

12,536 $

14,140,298

The following table provides information about the credit quality of the Commercial loan portfolio, using the Company’s 
internal rating system as an indicator.  The internal rating system is a series of grades reflecting management’s risk assessment, 
based on its analysis of the borrower’s financial condition.  The “pass” category consists of a range of loan grades that reflect 
increasing, though still acceptable, risk.  Movement of risk through the various grade levels in the “pass” category is monitored 
for early identification of credit deterioration.  The “special mention” rating is applied to loans where the borrower exhibits material 
negative financial trends due to borrower specific or systemic conditions that, if left uncorrected, threaten its capacity to meet its 
debt obligations. The borrower is believed to have sufficient financial flexibility to react to and resolve its negative financial 
situation. It is a transitional grade that is closely monitored for improvement or deterioration.  The “substandard” rating is applied 
to loans where the borrower exhibits well-defined weaknesses that jeopardize its continued performance and are of a severity that 
the distinct possibility of default exists. Loans are placed on “non-accrual” when management does not expect to collect payments 
consistent with acceptable and agreed upon terms of repayment.

76

(In thousands)

December 31, 2019

Pass

Special mention

Substandard

Non-accrual

Total

December 31, 2018

Pass

Special mention

Substandard

Non-accrual

Total

Commercial Loans

Business

Real Estate -
Construction

Real Estate -
Business

Total

$

5,393,928 $

856,364 $

2,659,827 $

8,910,119

$

$

80,089

83,943

7,489

42,541

470

2

5,565,449 $

899,377 $

92,626

80,071

1,030
2,833,554 $

215,256

164,484

8,521

9,298,380

4,915,042 $

866,527 $

2,777,374 $

8,558,943

84,391

98,009

8,985

1,917

1,211

4

51,845

44,854

1,715

138,153

144,074

10,704

$

5,106,427 $

869,659 $

2,875,788 $

8,851,874

The credit quality of Personal Banking loans is monitored primarily on the basis of aging/delinquency, and this information 
is provided in the table in the above section on "Delinquent and non-accrual loans".  In addition, FICO scores are obtained and 
updated on a quarterly basis for most of the loans in the Personal Banking portfolio.  This is a published credit score designed to 
measure the risk of default by taking into account various factors from a borrower's financial history.  The bank normally obtains 
a FICO score at the loan's origination and renewal dates, and updates are obtained on a quarterly basis.  Excluded from the table 
below are certain personal real estate loans for which FICO scores are not obtained because the loans generally pertain to commercial 
customer activities and are often underwritten with other collateral considerations.  These loans totaled $198.2 million at December 
31, 2019 and $201.7 million at December 31, 2018.  The table also excludes consumer loans related to the Company's patient 
healthcare loan program, which totaled $199.2 million at December 31, 2019 and $170.3 million at December 31, 2018.  As the 
healthcare loans are guaranteed by the hospital, customer FICO scores are not obtained for these loans.  The personal real estate 
loans and consumer loans excluded below totaled less than 8% of the Personal Banking portfolio.   For the remainder of loans in 
the Personal Banking portfolio, the table below shows the percentage of balances outstanding at December 31, 2019 and 2018 by 
FICO score.   

December 31, 2019

FICO score:

Under 600

600 – 659

660 – 719

720 – 779

780 and over

Total

December 31, 2018

FICO score:

Under 600

600 – 659

660 – 719

720 – 779

780 and over

Total

Personal Banking Loans

% of Loan Category

Real Estate -
Personal

Consumer

Revolving Home
Equity

Consumer Credit
Card

1.0%

3.0%

1.7%

5.6%

1.9

9.2

25.7

62.2

5.2

15.4

27.0

49.4

1.9

9.0

21.5

65.9

14.3

32.2

26.6

21.3

100.0%

100.0%

100.0%

100.0%

1.1 %

3.1 %

0.8 %

4.4 %

1.8

9.4

24.7

63.0

4.8

16.1

25.7

50.3

1.7

9.1

24.0

64.4

14.0

34.8

26.4

20.4

100.0 %

100.0 %

100.0 %

100.0 %

77

Troubled debt restructurings

As mentioned previously, the Company's impaired loans include loans which have been classified as troubled debt restructurings, 
as shown in the table below.  Restructured loans are those extended to borrowers who are experiencing financial difficulty and 
who have been granted a concession.  Restructured loans are placed on non-accrual status if the Company does not believe it 
probable that amounts due under the contractual terms will be collected.  Commercial performing restructured loans are primarily 
comprised of certain business, construction and business real estate loans classified as substandard, but renewed at rates judged 
to be non-market.  These loans are performing in accordance with their modified terms, and because the Company believes it 
probable  that  all  amounts  due  under  the  modified  terms  of  the  agreements  will  be  collected,  interest  on  these  loans  is  being 
recognized on an accrual basis.  Troubled debt restructurings also include certain credit card and other small consumer loans under 
various debt management and assistance programs.  Modifications to these loans generally involve removing the available line 
of credit, placing loans on amortizing status, and lowering the contractual interest rate.  Certain personal real estate, revolving 
home equity, and consumer loans were classified as consumer bankruptcy troubled debt restructurings because they were not 
reaffirmed by the borrower in bankruptcy proceedings.  Interest on these loans is being recognized on an accrual basis, as the 
borrowers are continuing to make payments.  Other consumer loans classified as troubled debt restructurings consist of various 
other workout arrangements with consumer customers.

(In thousands)

Accruing loans:

Commercial

Assistance programs

Consumer bankruptcy

Other consumer

Non-accrual loans

Total troubled debt restructurings

December 31

2019

2018

$

$

55,934 $

50,904

8,365

3,592

3,621

7,938

7,410

4,103

3,663

9,759

79,450 $

75,839

The table below shows the balance of troubled debt restructurings by loan classification at December 31, 2019, in addition to 
the outstanding balances of these restructured loans which the Company considers to have been in default at any time during the 
past twelve months.  For purposes of this disclosure, the Company considers "default" to mean 90 days or more past due as to 
interest or principal.   

(In thousands)

Commercial:

Business

Real estate – construction and land

Real estate – business

Personal Banking:

Real estate – personal

Consumer

Revolving home equity

Consumer credit card

Balance 90 days past
due at any time
during previous 12
months

December 31, 2019

$

37,055 $

44

25,933

3,915

4,421

35

8,047

—

—

—

347

83

—

987

1,417

Total troubled debt restructurings

$

79,450

$

For those loans on non-accrual status also classified as restructured, the modification did not create any further financial effect 
on the Company as those loans were already recorded at net realizable value.  For those performing commercial loans classified 
as restructured, there were no concessions involving forgiveness of principal or interest and, therefore, there was no financial 
impact to the Company as a result of modification to these loans.  No financial impact resulted from those performing loans where 
the debt was not reaffirmed in bankruptcy, as no changes to loan terms occurred in that process.  However, the effects of modifications 
to loans under various debt management and assistance programs were estimated to decrease interest income by approximately 
$1.2 million on an annual, pre-tax basis, compared to amounts contractually owed.  Other modifications to consumer loans mainly 
involve extensions and other small modifications that did not include the forgiveness of principal or interest.

78

The allowance for loan losses related to troubled debt restructurings on non-accrual status is determined by individual evaluation, 
including collateral adequacy, using the same process as loans on non-accrual status which are not classified as troubled debt 
restructurings.  Those performing loans classified as troubled debt restructurings are accruing loans which management expects 
to collect under contractual terms.  Performing commercial loans having no other concessions granted other than being renewed 
at non-market interest rates are judged to have similar risk characteristics as non-troubled debt commercial loans and are collectively 
evaluated based on internal risk rating, loan type, delinquency, historical experience and current economic factors.  Performing 
personal  banking  loans  classified  as  troubled  debt  restructurings  resulted  from  the  borrower  not  reaffirming  the  debt  during 
bankruptcy and have had no other concession granted, other than the Bank's future limitations on collecting payment deficiencies 
or in pursuing foreclosure actions.  As such, they have similar risk characteristics as non-troubled debt personal banking loans 
and are evaluated collectively based on loan type, delinquency, historical experience and current economic factors. 

If a troubled debt restructuring defaults and is already on non-accrual status, the allowance for loan losses continues to be 
based on individual evaluation, using discounted expected cash flows or the fair value of collateral.  If an accruing, troubled debt 
restructuring defaults, the loan's risk rating is downgraded to non-accrual status and the loan's related allowance for loan losses 
is determined based on individual evaluation, or if necessary, the loan is charged off and collection efforts begin.

The Company had commitments of $4.7 million at December 31, 2019 to lend additional funds to borrowers with restructured 

loans, compared to $1.8 million at December 31, 2018.

Loans held for sale 

The Company designates certain long-term fixed rate personal real estate loans as held for sale, and the Company has elected 
the fair value option for these loans.  The election of the fair value option aligns the accounting for these loans with the related 
economic hedges discussed in Note 19.  The loans are primarily sold to FNMA, FHLMC, and GNMA.  At December 31, 2019, 
the fair value of these loans was $9.2 million, and the unpaid principal balance was $8.9 million. 

The Company also designates certain student loan originations as held for sale. The borrowers are credit-worthy students who 
are attending colleges and universities.  The loans are intended to be sold in the secondary market, and the Company maintains 
contracts with Sallie Mae to sell the loans within 210 days after the last disbursement to the student.  These loans are carried at 
lower of cost or fair value, which totaled $4.6 million at December 31, 2019.

At December 31, 2019, none of the loans held for sale were on non-accrual status or 90 days past due and still accruing.  

Foreclosed real estate/repossessed assets

The Company’s holdings of foreclosed real estate totaled $365 thousand and $1.4 million at December 31, 2019 and 2018, 
respectively.  Personal property acquired in repossession, generally autos and marine and recreational vehicles (RV), totaled $5.5 
million and $2.0 million at December 31, 2019 and 2018, respectively. The December 31, 2019 balance of repossessed assets also 
included trailers with an asset value of $3.4 million, which were acquired due to the bankruptcy of a single leasing customer.  Upon 
acquisition, these assets are recorded at fair value less estimated selling costs at the date of foreclosure, establishing a new cost 
basis.  They are subsequently carried at the lower of this cost basis or fair value less estimated selling costs.

79

3. Investment Securities 

Investment securities, at fair value, consisted of the following at December 31, 2019 and 2018:

(In thousands)
Available for sale debt securities
Trading debt securities
Equity securities:
   Readily determinable fair value
   No readily determinable fair value
Other:
   Federal Reserve Bank stock
   Federal Home Loan Bank stock
   Private equity investments
Total investment securities

2019

2018

$ 8,571,626 $ 8,538,041
27,059

28,161

2,929
1,280

2,585
1,824

33,770
10,000
94,122

33,498
10,000
85,659
$ 8,741,888 $ 8,698,666

The Company has elected to measure equity securities with no readily determinable fair value at cost minus impairment, if 
any, plus or minus changes resulting from observable price changes for the identical or similar investment of the same issuer.  This 
portfolio includes the Company's holdings of Visa Class B shares, which have a carrying value of zero, as there have not been 
observable price changes in orderly transactions for identical or similar investments of the same issuer.  During the year-ended 
December 31, 2019, the Company did not record any impairment or other adjustments to the carrying amount of its portfolio of 
equity securities with no readily determinable fair value.  

Other  investment  securities  include  Federal  Reserve  Bank  (FRB)  stock,  Federal  Home  Loan  Bank  (FHLB)  stock,  and 
investments in portfolio concerns held by the Company's private equity subsidiaries.  FRB stock and FHLB stock are held for debt 
and regulatory purposes.  Investment in FRB stock is based on the capital structure of the investing bank, and investment in FHLB 
stock is tied to the level of borrowings from the FHLB.  These holdings are carried at cost.  The private equity investments, in the 
absence of readily ascertainable market values, are carried at estimated fair value.  

The majority of the Company’s investment portfolio is comprised of available for sale debt securities, which are carried at fair 
value with changes in fair value reported in accumulated other comprehensive income (AOCI).  A summary of the available for 
sale debt securities by maturity groupings as of December 31, 2019 is shown in the following table. The weighted average yield 
for each range of maturities was calculated using the yield on each security within that range weighted by the amortized cost of 
each security at December 31, 2019. Yields on tax exempt securities have not been adjusted for tax exempt status. The investment 
portfolio includes agency mortgage-backed securities, which are guaranteed by agencies such as FHLMC, FNMA, GNMA and 
FDIC, in addition to non-agency mortgage-backed securities, which have no guarantee but are collateralized by residential and 
commercial mortgages.  Also included are certain other asset-backed securities, which are primarily collateralized by credit cards, 
automobiles, student loans, and commercial loans.  These securities differ from traditional debt securities primarily in that they 
may have uncertain maturity dates and are priced based on estimated prepayment rates on the underlying collateral. 

80

 
 
 
    
(Dollars in thousands)

U.S. government and federal agency obligations:

Within 1 year

After 1 but within 5 years

After 5 but within 10 years

Total U.S. government and federal agency obligations

Government-sponsored enterprise obligations:

Within 1 year

After 10 years

Total government-sponsored enterprise obligations

State and municipal obligations:

Within 1 year

After 1 but within 5 years

After 5 but within 10 years

After 10 years

Total state and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Total mortgage and asset-backed securities

Other debt securities:

Within 1 year

After 1 but within 5 years

After 5 but within 10 years

Total other debt securities

 Amortized Cost

Fair Value

Weighted Average
Yield

(.01)*%

2.17*

.59*

1.54*

1.99

2.65

2.26

2.55

2.42

2.56

2.92

2.49

2.87

2.98

2.61

2.83

$

57,234 $

518,035

252,592

827,861

81,616

57,118

138,734

51,230

740,283

377,009

57,010

57,192

533,805

260,779

851,776

81,830

57,447

139,277

51,540

763,396

395,014

57,977

1,225,532

1,267,927

3,893,247

3,937,964

796,451

1,228,151

5,917,849

51,998

218,950

54,607

325,555

809,782

1,233,489

5,981,235

52,180

222,770

56,461

331,411

Total available for sale debt securities

$

8,435,531 $

8,571,626

* Rate does not reflect inflation adjustment on inflation-protected securities

Investments in U.S. government and federal agency obligations include U.S. Treasury inflation-protected securities, which 
totaled $461.8 million, at fair value, at December 31, 2019. Interest paid on these securities increases with inflation and decreases 
with deflation, as measured by the Consumer Price Index.  At maturity, the principal paid is the greater of an inflation-adjusted 
principal or the original principal.  Included in state and municipal obligations are $9.9 million, at fair value, of auction rate 
securities, which were purchased from bank customers in 2008.  Interest on these bonds is currently being paid at the maximum 
failed auction rates.  

81

For debt securities classified as available for sale, the following table shows the unrealized gains and losses (pre-tax) in AOCI, 

by security type. 

(In thousands)

December 31, 2019

 Amortized Cost

Gross Unrealized
Gains

Gross Unrealized
Losses

Fair Value

U.S. government and federal agency obligations

$

827,861 $

23,957 $

Government-sponsored enterprise obligations

State and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Total mortgage and asset-backed securities

Other debt securities

Total

December 31, 2018

U.S. government and federal agency obligations

Government-sponsored enterprise obligations

State and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Total mortgage and asset-backed securities

Other debt securities

Total

138,734

1,225,532

3,893,247

796,451

1,228,151

5,917,849

325,555

730

42,427

50,890

14,036

11,056

75,982

5,863

(42) $

(187)

(32)

(6,173)

(705)

(5,718)

(12,596)

(7)

851,776

139,277

1,267,927

3,937,964

809,782

1,233,489

5,981,235

331,411

$

$

8,435,531 $

148,959 $

(12,864) $

8,571,626

914,486 $

4,545 $

(11,379) $

199,470

1,322,785

3,253,433

1,053,854

1,518,976

5,826,263

339,595

55

10,284

9,820

6,641

3,849

20,310

72

(3,747)

(5,030)

(48,268)

(12,779)

(11,211)

(72,258)

(7,410)

907,652

195,778

1,328,039

3,214,985

1,047,716

1,511,614

5,774,315

332,257

$

8,602,599 $

35,266 $

(99,824) $

8,538,041

The Company’s impairment policy requires a review of all securities for which fair value is less than amortized cost.  Special 
emphasis is placed on securities whose credit rating has fallen below Baa3 (Moody's) or BBB- (Standard & Poor's), whose fair 
values have fallen more than 20% below purchase price for an extended period of time, or those which have been identified based 
on management’s judgment.  These securities are placed on a watch list and cash flow analyses are prepared on an individual 
security basis. Inputs to these models include factors such as cash flow projections, contractual payments required, expected 
delinquency rates, credit support from other tranches, prepayment speeds, collateral loss severity rates (including loan to values), 
and various other information related to the underlying collateral (including current delinquencies).  Stress tests are performed at 
varying levels of delinquency rates, prepayment speeds and loss severities in order to gauge probable ranges of credit loss.  At 
December 31, 2019, the fair value of securities on this watch list was $51.6 million compared to $57.7 million at December 31, 
2018. 

 As  of  December  31,  2019,  the  Company  had  recorded  other-than-temporary  impairment  (OTTI)  on  certain  non-agency 
mortgage-backed securities with a current par value of $17.5 million.  These securities, which are part of the watch list mentioned 
above, had an aggregate fair value of $13.1 million at December 31, 2019.  The cumulative credit-related portion of the impairment 
on these securities, which was recorded in earnings, totaled $13.3 million. The Company does not intend to sell these securities 
and believes it is not likely that it will be required to sell the securities before the recovery of their amortized cost.

The credit-related portion of the loss on these securities was based on the cash flows projected to be received over the estimated 
life of the securities, discounted to present value, and compared to the current amortized cost bases of the securities.  Significant 
inputs to the cash flow models used to calculate the credit losses on these securities at December 31, 2019 included the following: 

Significant Inputs
Prepayment CPR

Projected cumulative default

Credit support

Loss severity

82

Range
0% - 25%

9% - 52%

0% - 20%

8% - 63%

The following table presents a rollforward of the cumulative OTTI credit losses recognized in earnings on all available for 

sale debt securities.

(In thousands)

Cumulative OTTI credit losses at January 1

Credit losses on debt securities for which impairment was not previously recognized

Credit losses on debt securities for which impairment was previously recognized

Increase in expected cash flows that are recognized over remaining life of security

Cumulative OTTI credit losses at December 31

2019

2018

2017

14,092 $

14,199 $

14,080

48

85

(950)

58

10

(175)

111

274

(266)

13,275 $

14,092 $

14,199

$

$

Debt securities with unrealized losses recorded in AOCI are shown in the table below, along with the length of the impairment 

period.  

(In thousands)

December 31, 2019

Less than 12 months

12 months or longer

Total

  Fair Value 

  Unrealized
  Losses 

  Fair Value 

  Unrealized
  Losses 

  Fair Value 

  Unrealized
  Losses 

U.S. government and federal agency obligations

$

31,787

$

21

$

25,405 $

Government-sponsored enterprise obligations

State and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Total mortgage and asset-backed securities

Other debt securities

Total

December 31, 2018

6,155

6,700

652,352

102,931

330,876

1,086,159

5,496

$ 1,136,297

U.S. government and federal agency obligations

$ 317,699

Government-sponsored enterprise obligations

State and municipal obligations

Mortgage and asset-backed securities:

Agency mortgage-backed securities

Non-agency mortgage-backed securities

Asset-backed securities

Total mortgage and asset-backed securities

Other debt securities

Total

187

31

5,306

254

3,610

9,170

4

—

1,554

147,653

189,747

152,461

489,861

997

21

—

1

867

451

2,108

3,426

3

$

57,192

$

6,155

8,254

800,005

292,678

483,337

42

187

32

6,173

705

5,718

1,576,020

12,596

6,493

$

$

9,413

$

517,817 $

3,451

$ 1,654,114

6,515

$ 116,728 $

—

704

1,502

1,085

728

3,315

564

188,846

257,051

1,927,268

657,685

813,427

3,398,380

260,682

4,864

3,747

4,326

$ 434,427

188,846

414,889

46,766

11,694

10,483

68,943

6,846

2,258,201

865,191

961,424

4,084,816

312,518

—

157,838

330,933

207,506

147,997

686,436

51,836

$

$

7

12,864

11,379

3,747

5,030

48,268

12,779

11,211

72,258

7,410

$ 1,213,809 $

11,098

$ 4,221,687 $

88,726

$ 5,435,496 $

99,824

The available for sale debt portfolio included $1.7 billion of securities that were in a loss position at December 31, 2019, 
compared to $5.4 billion at December 31, 2018.  The total amount of unrealized loss on these securities was $12.9 million at 
December 31, 2019, a decrease of $87.0 million compared to the unrealized loss at December 31, 2018.  This decrease in losses 
was mainly due to a declining interest rate environment. 

83

 
 
 
 
The following table presents proceeds from sales of securities and the components of investment securities gains and losses 

which have been recognized in earnings.  

(In thousands)
Proceeds from sales of securities:
Available for sale debt securities
Equity securities
Other

Total proceeds

Investment securities gains (losses), net:
Available for sale debt securities:

Losses realized on called bonds

Gains realized on sales

Losses realized on sales
Other-than-temporary impairment recognized on debt securities
Equity securities:
Gains realized on donations of securities
Gains realized on sales
 Losses realized on sales
 Fair value adjustments, net
Other:
 Gains realized on sales
 Losses realized on sales
Fair value adjustments, net

Total investment securities gains (losses), net

For the Year Ended December 31

2019

2018

2017

$ 402,103 $ 667,227 $ 779,793
10,953
1,634
$ 413,203 $ 708,864 $ 792,380

41,637
—

3,856
7,244

$

— $

— $

2,354

(2,568)
(133)

448

(10,101)
(68)

—
3,262
—
344

—
1,759
(8,917)
2,542

1,094
—
(727)
3,626 $

—
—
13,849

(488) $

$

(254)

592

(10,287)
(385)

31,074
10,653
(10)
—

381
(880)
(5,833)
25,051

Investment securities with a fair value of $4.3 billion were pledged at both December 31, 2019 and 2018 to secure public 
deposits, securities sold under repurchase agreements, trust funds, and borrowings at the Federal Reserve Bank. Securities pledged 
under agreements pursuant to which the collateral may be sold or re-pledged by the secured parties approximated $204.9 million, 
while the remaining securities were pledged under agreements pursuant to which the secured parties may not sell or re-pledge the 
collateral. Except for obligations of various government-sponsored enterprises such as FNMA, FHLB and FHLMC, no investment 
in a single issuer exceeds 10% of stockholders’ equity.

4. Premises and Equipment

Premises and equipment consist of the following at December 31, 2019 and 2018:

(In thousands)

Land

Buildings and improvements

Equipment

Right of use leased assets

Total

Less accumulated depreciation

Net premises and equipment

2019

2018

$

91,678 $

566,177

237,047

28,195

923,097

552,460

$

370,637 $

91,603

545,510

226,666

—

863,779

530,660

333,119

Depreciation expense of $30.8 million in 2019, $28.6 million in 2018 and $29.1 million in 2017, was included in occupancy 
expense and equipment expense in the consolidated statements of income. Repairs and maintenance expense of $17.0 million, 
$16.9 million and $16.4 million for 2019, 2018 and 2017, respectively, was included in occupancy expense and equipment expense.  
There has been no interest expense capitalized on construction projects in the past three years.

Right of use leased assets are comprised mainly of operating leases for branches, office space, ATM locations, and certain 

equipment, as described in Note 6.

84

5. Goodwill and Other Intangible Assets

The following table presents information about the Company's intangible assets which have estimable useful lives. 

(In thousands)
Amortizable intangible

assets:
Core deposit premium
Mortgage servicing rights

Total

December 31, 2019

December 31, 2018

Gross
Carrying
Amount

Accumulated
Amortization

Valuation
Allowance

 Net
Amount

Gross
Carrying
Amount

Accumulated
Amortization

Valuation
Allowance

Net
Amount

$ 31,270
12,942
$ 44,212

$

$

(29,485)
(4,866)
(34,351)

$

$

— $ 1,785
7,749
$ 9,534

(327)
(327)

$ 31,270
10,339
$ 41,609

$

$

(28,954)
(3,861)
(32,815)

$

$

— $ 2,316
—
6,478
— $ 8,794

The carrying amount of goodwill and its allocation among segments at December 31, 2019 and 2018 is shown in the table 
below.  As a result of ongoing assessments, no impairment of goodwill was recorded in 2019, 2018 or 2017.  Further, the annual 
assessment of qualitative factors on January 1, 2020 revealed no likelihood of impairment as of that date.  

(In thousands)
Consumer segment
Commercial segment
Wealth segment
Total goodwill

December 31,
2019

December 31,
2018

$

$

70,721 $
67,454
746
138,921 $

70,721
67,454
746
138,921

Changes in the net carrying amount of goodwill and other net intangible assets for the years ended December 31, 2019 and 

2018 are shown in the following table.

(In thousands)

Balance at December 31, 2017

Originations

Amortization

Impairment reversal

Balance at December 31, 2018

Originations

Amortization

Impairment

Goodwill

Core Deposit
Premium

Mortgage
Servicing Rights

$

138,921 $

2,965 $

—

—

—

138,921

—

—

—

—

(649)

—

2,316

—

(531)

—

4,653

2,433

(617)

9

6,478

2,603

(1,005)

(327)

7,749

Balance at December 31, 2019

$

138,921 $

1,785 $

Mortgage servicing rights (MSRs) are initially recorded at fair value and subsequently amortized over the period of estimated 
servicing income.  They are periodically reviewed for impairment at a tranche level, and if impairment is indicated, recorded at 
fair value.  Temporary impairment, including impairment recovery, is effected through a change in a valuation allowance.  At 
December 31, 2019, temporary impairment of $327 thousand had been recognized.  The fair value of the MSRs is based on the 
present value of expected future cash flows, as further discussed in Note 17 on Fair Value Measurements.

 Aggregate amortization expense on intangible assets for the years ended December 31, 2019, 2018 and 2017 was $1.5 million, 
$1.3 million and $1.3 million, respectively.  The following table shows the estimated future amortization expense based on existing 
asset balances and the interest rate environment as of December 31, 2019.  The Company’s actual amortization expense in any 
given period may be different from the estimated amounts depending upon the acquisition of intangible assets, changes in mortgage 
interest rates, prepayment rates and other market conditions.

(In thousands)

2020

2021

2022

2023

2024

$

1,507

1,286

1,099

919

770

85

6.  Leases

The Company adopted ASU 2016-02, "Leases", and its related amendments on January 1, 2019 using a modified retrospective 
approach.  The  Company's  leasing  activities  include  leasing  certain  real  estate  and  equipment,  providing  lease  financing  to 
commercial  customers,  and  leasing  office  space  to  third  parties.   The  Company  adopted  the  package  of  practical  expedients 
permitted within the new standard, along with the lease component expedient for all lease classes and the disclosure expedient. 
The Company uses the FHLB fixed-advance rate at lease commencement or at any subsequent remeasurement event date based 
on the remaining lease term to calculate the liability for each lease.

Lessee

The  Company  primarily  has  operating  leases  for  branches,  office  space, ATM  locations,  and  certain  equipment.   As  of 
December 31, 2019, the right-of-use asset for operating leases, reported within premises and equipment, net, and lease liability, 
reported within other liabilities, recognized on the Company's consolidated balance sheets totaled $26.3 million and $27.0 million, 
respectively.  Total lease cost for the year ended December 31, 2019 was $7.3 million.  For leases with a term of 12 months or 
less, an election was made not to recognize lease assets and lease liabilities for all asset classes, and to recognize lease expense 
for these leases on a straight-line basis over the lease term. The Company's leases have remaining terms of 1 month to 34 years, 
most of which contain renewal options.  However, the renewal options are generally not included in the leased asset or liability 
because the option exercises are uncertain. 

The maturities of operating leases are included in the table below.

(in thousands)
2020
2021
2022
2023
2024
After 2024
Total lease payments
Less: Interest(2)
Present value of lease liabilities

Operating 
Leases(1)

5,913
5,001
4,304
3,802
2,530
12,600
34,150
7,126
27,024

$

$

$

(1) Excludes $6.5 million of legally binding minimum lease payments for operating leases signed but not yet commenced.
(2) Calculated using the interest rate for each lease.

The following table presents the average lease term and discount rate of operating leases.

Weighted-average remaining lease term
Weighted-average discount rate

December 31, 2019

11.7 years
3.67%

Supplemental cash flow information related to operating leases is included in the table below.

(in thousands)
Operating cash paid toward lease liabilities
Leased assets obtained in exchange for new lease liabilities

For the Year Ended
December 31
2019

$
$

5,989
3,958

86

 
 
The Company adopted the new lease standard using the effective date as the date of initial application as noted above, and as 
required, the table below provides the disclosure for periods prior to adoption.  Under ASC Topic 840, Leases, rent expense 
amounted to $7.7 million and $7.3 million in 2018 and 2017, respectively.  Future minimum lease payments as of December 31, 
2018 are shown below, which include leases that have not yet commenced.

(in thousands)
Year Ended December 31
2019
2020
2021
2022
2023
After
Total minimum lease payments

Total

5,763
4,817
4,055
3,598
3,273
15,161
36,667

$

$

Lessor

The Company has net investments in direct financing and sales-type leases to commercial, industrial, and tax-exempt entities.  
These leases are included within business loans on the Company's consolidated balance sheets.  The Company primarily leases 
various types of equipment, trucks and trailers, and office furniture and fixtures.  Lease agreements may include options for the 
lessee to renew or purchase the leased equipment at the end of the lease term.  The Company has elected to adopt the lease 
component expedient in which the lease and nonlease components are combined into the total lease receivable.  The Company 
also leases office space to third parties, and these leases are classified as operating leases.  The leases may include options to renew 
or to expand the leased space, and currently the leases have remaining terms of 1 month to 8 years.

The following table provides the components of lease income.

(in thousands)
Direct financing and sales-type leases
Operating leases(1)
Total lease income

For the Year Ended
December 31

2019

24,062
7,951
32,013

$

(1) Includes rent of $75 thousand from Tower Properties Company, a related party.

The following table presents the components of the net investments in direct financing and sales-type leases.

(in thousands)
Lease payment receivable
Unguaranteed residual assets
Total net investments in direct financing and sales-type leases
Deferred origination cost
Total net investment included within business loans

The maturities of lease receivables are included in the table below.

December 31, 2019

$

$

$

738,809
53,408
792,217
3,609
795,826

(in thousands)
2020
2021
2022
2023
2024
After 2024
Total lease receipts
Less: Net present value adjustment
Present value of lease receipts

Direct Financing
and Sale-Type
Leases

Operating
Leases

$

$

224,297 $
177,143
136,787
92,813
58,773
114,188
804,001 $
65,192
738,809

7,564 $
7,511
13,816
5,536
4,811
8,643
47,881 $

Total

231,861
184,654
150,603
98,349
63,584
122,831
851,882

87

  
7. Deposits

At December 31, 2019, the scheduled maturities of certificates of deposit were as follows:

(In thousands)

Due in 2020

Due in 2021

Due in 2022

Due in 2023

Due in 2024

Thereafter

Total

$

1,727,042

229,487

27,205

14,387

9,838

53

$

2,008,012

The following table shows a detailed breakdown of the maturities of certificates of deposit, by size category, at December 31, 

2019.

(In thousands)

Due in 3 months or less

Due in over 3 through 6 months

Due in over 6 through 12 months

Due in over 12 months

Total

Certificates of
Deposit under
$100,000

Certificates of
Deposit over
$100,000

117,635 $

632,064 $

144,309

223,756

140,457

286,240

323,038

140,513

Total

749,699

430,549

546,794

280,970

626,157 $

1,381,855 $

2,008,012

$

$

The  aggregate  amount  of  certificates  of  deposit  that  exceeded  the  $250,000  FDIC  insurance  limit  totaled  $1.1  billion  at 

December 31, 2019. 

8. Borrowings

At December 31, 2019, the Company's borrowings primarily consisted of federal funds purchased and securities sold under 

agreements to repurchase (repurchase agreements).  The following table sets forth selected information for federal funds 
purchased and repurchase agreements. 

(Dollars in thousands)

Federal funds purchased and repurchase agreements:

2019

2018

2017

 Year End
Weighted
Rate

 Average
Weighted
Rate

 Average Balance
Outstanding

Maximum
Outstanding at
any Month End

Balance at
December 31

.8%

1.6% $

1,822,098 $

2,394,294 $

1,850,772

.9

.8

1.3

.7

1,514,144

1,462,387

1,981,761

1,984,071

1,956,389

1,507,138

Federal  funds  purchased  and  repurchase  agreements  comprised  the  majority  of  the  Company's  short-term  borrowings 
(borrowings with an original maturity of less than one year) at December 31, 2019, and $1.8 billion of these borrowings were 
repurchase agreements, which generally have one day maturities and are mainly comprised of non-insured customer funds secured 
by a portion of the Company's investment portfolio. Additional information about the securities pledged for repurchase agreements 
is provided in Note 20 on Resale and Repurchase Agreements.

The Bank is a member of the Des Moines FHLB and has access to term financing from the FHLB. These borrowings are 
secured under a blanket collateral agreement including primarily residential mortgages as well as all unencumbered assets and 
stock of the borrowing bank.  At December 31, 2019, the Bank had no outstanding advances from the FHLB.  The FHLB also 
issues letters of credit to secure the Bank's obligations to certain depositors of public funds, which totaled $396.6 million at 
December 31, 2019.  

88

         
      
9. Income Taxes   

The components of income tax expense from operations for the years ended December 31, 2019, 2018 and 2017 were as 

follows:

(In thousands)
Year ended December 31, 2019:

U.S. federal
State and local

Total
Year ended December 31, 2018:

U.S. federal
State and local

Total
Year ended December 31, 2017:

U.S. federal
State and local

Total

Current

Deferred

Total

$

$

$

$

$

$

82,556 $
12,323
94,879 $

90,390 $
10,223
100,613 $

89,154 $
7,735
96,889 $

11,388 $
2,807
14,195 $

3,220 $
2,116
5,336 $

12,190 $
1,427
13,617 $

93,944
15,130
109,074

93,610
12,339
105,949

101,344
9,162
110,506

The components of income tax (benefit) expense recorded directly to stockholders’ equity for the years ended December 31, 

2019, 2018 and 2017 were as follows:

(In thousands)
Unrealized gain (loss) on available for sale debt securities
Change in fair value on cash flow hedges
Accumulated pension (benefit) loss
Income tax (benefit) expense allocated to stockholders’ equity

2019

2018

2017

$

$

50,163 $
7,818
389
58,370 $

(18,634) $
2,286
222
(16,126) $

2,104
—
(184)
1,920

Significant components of the Company’s deferred tax assets and liabilities at December 31, 2019 and 2018 were as follows:

(In thousands)
Deferred tax assets:

Loans, principally due to allowance for loan losses
Unrealized loss on available for sale debt securities
Equity-based compensation
Deferred compensation
Unearned fee income
Accrued expenses
Other

Total deferred tax assets
Deferred tax liabilities:

Equipment lease financing
Unrealized gain on available for sale debt securities
Land, buildings and equipment
Cash flow hedges
Intangibles
Other

Total deferred tax liabilities
Net deferred tax liabilities

2019

2018

$

$

39,130 $
—
7,554
6,662
5,053
4,270
4,057
66,726

68,814
34,024
17,202
9,015
6,491
7,331
142,877
(76,151) $

39,169
16,140
7,609
5,911
4,125
2,152
4,640
79,746

55,738
—
14,207
2,104
5,973
5,309
83,331
(3,585)

Management believes it is more likely than not that the results of future operations will generate sufficient taxable income to 

realize the total deferred tax assets.

89

A reconciliation between the expected federal income tax expense using the federal statutory tax rate and the Company's actual 
income tax expense is provided below.  The federal statutory tax rate was 21% in 2019 and 2018, and 35% in 2017.  The effective 
tax rate is calculated by dividing income taxes by income before income taxes less the non-controlling interest expense.

(In thousands)

Computed “expected” tax expense

Increase (decrease) in income taxes resulting from:

Tax-exempt interest, net of cost to carry

Contribution of appreciated securities

State and local income taxes, net of federal tax benefit

Tax reform enactment

Share-based award payments

Other

Total income tax expense

2019

2018

2017

$

111,364 $

113,293 $

150,461

(10,973)

(11,502)

—

11,953

—

(3,337)

67

—

9,748

—

(3,928)

(1,662)

(20,295)

(10,864)

5,955

(6,753)

(6,613)

(1,385)

$

109,074 $

105,949 $

110,506

The gross amount of unrecognized tax benefits was $1.4 million and $1.3 million at December 31, 2019 and 2018, respectively, 
and the total amount of unrecognized tax benefits that would impact the effective tax rate, if recognized, was $1.1 million and 
$993 thousand, respectively.  The activity in the accrued liability for unrecognized tax benefits for the years ended December 31, 
2019 and 2018 was as follows:

(In thousands)

Unrecognized tax benefits at beginning of year

Gross increases – tax positions in prior period
Gross decreases – tax positions in prior period

Gross increases – current-period tax positions

Lapse of statute of limitations

Unrecognized tax benefits at end of year

2019

2018

1,257 $

1,208

18
(4)

361

(260)

1,372 $

31
—

322

(304)

1,257

$

$

The Company and its subsidiaries are subject to income tax by federal, state and local government taxing authorities.  Tax 

years 2016 through 2019 remain open to examination for U.S. federal income tax and for major state taxing jurisdictions.

10. Employee Benefit Plans

Employee  benefits  charged  to  operating  expenses  are  summarized  in  the  table  below.  Substantially  all  of  the  Company’s 

employees are covered by a defined contribution (401(k)) plan, under which the Company makes matching contributions.

(In thousands)
Payroll taxes
Medical plans
401(k) plan
Pension plans
Other
Total employee benefits

2019

2018

2017

26,959 $
29,635
15,810
605
3,049
76,058 $

25,712 $
27,030
14,986
651
2,918
71,297 $

24,402
25,143
14,244
704
2,883
67,376

$

$

A portion of the Company’s employees are covered by a noncontributory defined benefit pension plan, however, participation 
in the pension plan is not available to employees hired after June 30, 2003. All participants are fully vested in their benefit payable 
upon normal retirement date, which is based on years of participation and compensation.  Since January 2011, all benefits accrued 
under the pension plan have been frozen.  However, the accounts continue to accrue interest at a stated annual rate.  Certain key 
executives also participate in a supplemental executive retirement plan (the CERP) that the Company funds only as retirement 
benefits are disbursed. The CERP carries no segregated assets. The CERP continues to provide credits based on hypothetical 
contributions in excess of those permitted under the 401(k) plan.  In the tables presented below, the pension plan and the CERP 
are presented on a combined basis.

Under the Company’s funding policy for the defined benefit pension plan, contributions are made to a trust as necessary to 
satisfy the statutory minimum required contribution as defined by the Pension Protection Act, which is intended to provide for 
current service accruals and for any unfunded accrued actuarial liabilities over a reasonable period.  To the extent that these 

90

requirements are fully covered by assets in the trust, a contribution might not be made in a particular year.  No contributions to 
the defined benefit plan were made in 2019 or 2018.  The Company made a discretionary contribution of $5.5 million to its defined 
benefit pension plan in 2017 in order to reduce pension guarantee premiums.  The minimum required contribution for 2020 is 
expected to be zero.  The Company does not expect to make any further contributions in 2020 other than the necessary funding 
contributions to the CERP.  Contributions to the CERP were $25 thousand, $24 thousand and $439 thousand during 2019, 2018
and 2017, respectively. 

The following items are components of the net pension cost for the years ended December 31, 2019, 2018 and 2017.

(In thousands)

Service cost-benefits earned during the year

Interest cost on projected benefit obligation

Expected return on plan assets

Amortization of prior service cost

Amortization of unrecognized net loss

Net periodic pension cost

2019

2018

2017

$

$

607 $

651 $

4,198

(4,842)

(271)

2,288

3,756

(5,255)

(271)

2,267

1,980 $

1,148 $

621

3,826

(5,785)

(271)

2,313

704

The following table sets forth the pension plans’ funded status, using valuation dates of December 31, 2019 and 2018. 

(In thousands)

Change in projected benefit obligation

Projected benefit obligation at prior valuation date

Service cost

Interest cost

Benefits paid

Actuarial (gain) loss

Projected benefit obligation at valuation date

Change in plan assets

Fair value of plan assets at prior valuation date

Actual return on plan assets

Employer contributions

Benefits paid

Fair value of plan assets at valuation date

2019

2018

$

112,063 $

120,667

607

4,198

(7,016)

10,750

120,602

99,418

15,129

25

(7,016)

107,556

651

3,756

(6,622)

(6,389)

112,063

108,260

(2,244)

24

(6,622)

99,418

(12,645)

Funded status and net amount recognized at valuation date

$

(13,046) $

The accumulated benefit obligation, which represents the liability of a plan using only benefits as of the measurement date, 

was $120.6 million and $112.1 million for the combined plans on December 31, 2019 and 2018, respectively.

91

 
 
Amounts not yet reflected in net periodic benefit cost and included in accumulated other comprehensive income (loss) at 
December 31, 2019 and 2018 are shown below, including amounts recognized in other comprehensive income during the periods. 
All amounts are shown on a pre-tax basis.

(In thousands)

Prior service cost

Accumulated loss

Accumulated other comprehensive loss

Cumulative employer contributions in excess of net periodic benefit cost

Net amount recognized as an accrued benefit liability on the December 31 balance sheet

Net loss arising during period

Amortization of net loss

Amortization of prior service cost

Total recognized in other comprehensive income

Total expense recognized in net periodic pension cost and other comprehensive income

2019

2018

$

$

$

$

1,265 $

(30,516)

(29,251)

16,205

(13,046) $

(461)

2,288

(271)

1,556 $

(424) $

1,535

(32,342)

(30,807)

18,162

(12,645)

(1,110)

2,267

(271)

886

(262)

The estimated net loss and prior service cost to be amortized from accumulated other comprehensive income into net periodic 

pension cost in 2020 is $1.9 million.   

The following assumptions, on a weighted average basis, were used in accounting for the plans.

Determination of benefit obligation at year end:

Effective discount rate for benefit obligations

Assumed credit on cash balance accounts

Determination of net periodic benefit cost for year ended:

Effective discount rate for benefit obligations

Effective rate for interest on benefit obligations

Long-term rate of return on assets

Assumed credit on cash balance accounts

2019

2018

2017

3.07%

5.00%

4.13%

3.81%

5.00%

5.00%

4.14%

5.00%

3.57%

3.28%

5.00%

5.00%

3.57%

5.00%

3.95%

3.28%

6.00%

5.00%

92

The following table shows the fair values of the Company’s pension plan assets by asset category at December 31, 2019 and 
2018.  Information about the valuation techniques and inputs used to measure fair value are provided in Note 17 on Fair Value 
Measurements.

(In thousands)
December 31, 2019
Assets:

U.S. government obligations
Government-sponsored enterprise obligations (a)
State and municipal obligations
Agency mortgage-backed securities (b)
Non-agency mortgage-backed securities

Asset-backed securities
Corporate bonds (c)
Equity securities and mutual funds: (d)

Mutual funds

Common stocks

International developed markets funds

Emerging markets funds
Total
December 31, 2018
Assets:

U.S. government obligations
Government-sponsored enterprise obligations (a)
State and municipal obligations
Agency mortgage-backed securities (b)
Non-agency mortgage-backed securities

Asset-backed securities
Corporate bonds (c)
Equity securities and mutual funds: (d)

Mutual funds

Common stocks

International developed markets funds

Emerging markets funds
Total

Fair Value Measurements

Quoted Prices in 
Active Markets 
for Identical 
Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant
Unobservable
Inputs (Level 3)

Total Fair Value

$

4,746 $

4,746 $

— $

1,302

8,612

8,892

3,919

5,093

39,663

6,315

22,552

4,674

1,788
107,556 $

—

—

—

—

—

—

6,315

22,552

4,674

1,788
40,075 $

1,302

8,612

8,892

3,919

5,093

39,663

—

—

—

—
67,481 $

2,994 $

2,994 $

— $

$

$

1,200

8,299

8,209

4,398

3,520

37,207

8,645

18,173

5,046

1,727
99,418 $

$

—

—

—

—

—

—

8,645

18,173

5,046

1,727
36,585 $

1,200

8,299

8,209

4,398

3,520

37,207

—

—

—

—
62,833 $

—

—

—

—

—

—

—

—

—

—

—
—

—

—

—

—

—

—

—

—

—

—

—
—

(a)  This category represents bonds (excluding mortgage-backed securities) issued by agencies such as the Federal Home Loan Bank, the 

Federal Home Loan Mortgage Corp and the Federal National Mortgage Association.

(b)  This category represents mortgage-backed securities issued by the agencies mentioned in (a). 

(c)  This category represents investment grade bonds issued in the U.S., primarily by domestic issuers, representing diverse industries.

(d)  This category represents investments in individual common stocks and equity funds.  These holdings are diversified, largely across the 

financial services, technology services, healthcare, electronic technology, and producer manufacturing industries.  

The investment policy of the pension plan is designed for growth in principal, within limits designed to safeguard against 
significant losses within the portfolio. The policy sets guidelines, which may change from time to time, regarding the types and 
percentages of investments held.  Currently, the policy includes guidelines such as holding bonds rated investment grade or better 
and prohibiting investment in Company stock.  The plan does not utilize derivatives. Management believes there are no significant 
concentrations of risk within the plan asset portfolio at December 31, 2019.  Under the current policy, the long-term investment 
target mix for the plan is 35% equity securities and 65% fixed income securities. The Company regularly reviews its policies on 
investment mix and may make changes depending on economic conditions and perceived investment risk.

93

The assumed overall expected long-term rate of return on pension plan assets used in calculating 2019 pension plan expense 
was 5.0%. Determination of the plan’s expected rate of return is based upon historical and anticipated returns of the asset classes 
invested in by the pension plan and the allocation strategy currently in place among those classes. The rate used in plan calculations 
may be adjusted by management for current trends in the economic environment. The 10-year annualized return for the Company’s 
pension plan was 7.3%.  During 2019, the plan’s assets gained 14.8% of their value, compared to a loss of 1.7% in 2018.  Returns 
for any plan year may be affected by changes in the stock market and interest rates.  The Company expects to incur pension expense 
of $402 thousand in 2020, compared to $2.0 million in 2019. 

 The Company utilizes mortality tables published by the Society of Actuaries to incorporate mortality assumptions into the 
measurement of the pension benefit obligation.  At December 31, 2019, the Company utilized an updated mortality table and 
projection scale, which decreased the pension benefit obligation on that date by approximately $1.1 million. 

The following future benefit payments are expected to be paid: 

(In thousands)
2020
2021
2022
2023
2024
2025 - 2029

$

7,281
7,430
7,409
7,467
7,371
35,721

11. Stock-Based Compensation and Directors Stock Purchase Plan* 

The Company’s stock-based compensation is provided under a stockholder-approved plan that allows for issuance of various 
types of awards, including stock options, stock appreciation rights, restricted stock and restricted stock units, performance awards 
and stock-based awards. During the past three years, stock-based compensation has been issued in the form of nonvested stock 
awards and stock appreciation rights.  At December 31, 2019, 2,249,326 shares remained available for issuance under the plan.  
The stock-based compensation expense that was charged against income was $13.9 million,  $12.8 million and $12.1 million for 
the years ended December 31, 2019, 2018 and 2017, respectively.  The total income tax benefit recognized in the income statement 
for share-based compensation arrangements was $3.0 million, $3.2 million and $4.5 million for the years ended December 31, 
2019, 2018 and 2017, respectively.   

Nonvested Restricted Stock Awards 

Nonvested stock is awarded to key employees by action of the Company's Compensation and Human Resources Committee 
and Board of Directors.  These awards generally vest after 4 to 7 years of continued employment, but vesting terms may vary 
according to the specifics of the individual grant agreement.  There are restrictions as to transferability, sale, pledging, or assigning, 
among others, prior to the end of the vesting period.  Dividend and voting rights are conferred upon grant of restricted stock awards.  
A summary of the status of the Company’s nonvested share awards as of December 31, 2019 and changes during the year then 
ended is presented below.

Nonvested at January 1, 2019

Granted

Vested

Forfeited

Shares

1,239,970

217,182

(339,618)

(13,323)

Nonvested at December 31, 2019

1,104,211

$

Weighted
Average Grant
Date Fair Value
41.18

$

58.82

31.33

47.41

47.57

The total fair value (at vest date) of shares vested during 2019, 2018 and 2017 was $19.9 million, $21.5 million and $23.8 

million, respectively. 

94

 
Stock Appreciation Rights 

 Stock appreciation rights (SARs) are granted with exercise prices equal to the market price of the Company’s stock at the date 
of grant.  SARs generally vest ratably over 4 years of continuous service and have 10-year contractual terms.  All SARs must be 
settled in stock under provisions of the plan.  A summary of SAR activity during 2019 is presented below.

(Dollars in thousands, except per share data)

Outstanding at January 1, 2019

Granted

Forfeited

Expired

Exercised

Outstanding at December 31, 2019

Exercisable at December 31, 2019

Weighted
Average
Exercise
Price

Weighted
Average
Remaining
Contractual
Term

Aggregate
Intrinsic
Value

38.30

58.82

49.67

37.00

32.30

43.55

36.16

6.6 years $

25,601

5.3 years $

17,728

Shares

1,119,405 $

196,129

(5,935)

(1,917)

(257,866)

1,049,816 $

557,763 $

In determining compensation cost, the Black-Scholes option-pricing model is used to estimate the fair value of SARs on date 
of grant.  The Black-Scholes model is a closed-end model that uses various assumptions as shown in the following table.  Expected 
volatility is based on historical volatility of the Company’s stock.  The Company uses historical exercise behavior and other factors 
to estimate the expected term of the SARs, which represents the period of time that the SARs granted are expected to be outstanding.  
The risk-free rate for the expected term is based on the U.S. Treasury zero coupon spot rates in effect at the time of grant.   The 
per share average fair value and the model assumptions for SARs granted during the past three years are shown in the table below.

Weighted per share average fair value at grant date

Assumptions:

Dividend yield

Volatility

Risk-free interest rate

Expected term

2019

$11.35

2018

2017

$11.28

$10.83

1.7%

19.8%

2.6%

1.6%

20.6%

2.7%

1.6%

21.1%

2.4%

6.0 years

6.6 years

7.0 years

Additional information about stock options and SARs exercised is presented below.  

(In thousands)

Intrinsic value of options and SARs exercised

Tax benefit realized from options and SARs exercised

2019

2018

2017

$

$

7,109 $

1,385 $

9,632

1,928

$

$

9,310

2,698

As of December 31, 2019, there was $27.7 million of unrecognized compensation cost related to unvested SARs and stock 

awards.  This cost is expected to be recognized over a weighted average period of approximately 3.0 years.

Directors Stock Purchase Plan

The Company has a directors stock purchase plan whereby outside directors of the Company and its subsidiaries may elect to 
use their directors’ fees to purchase Company stock at market value each month end. Remaining shares available for issuance 
under this plan were 33,914 at December 31, 2019. In 2019, 21,904 shares were purchased at an average price of $61.14, and in 
2018, 32,454 shares were purchased at an average price of $54.92.

* All share and per share amounts in this note have been restated for the 5% common stock dividend distributed in 2019.

95

12. Accumulated Other Comprehensive Income (Loss)

 The table below shows the activity and accumulated balances for components of other comprehensive income (loss).  The 
largest component is the unrealized holding gains and losses on available for sale debt securities.  Unrealized gains and losses on 
debt securities for which an other-than-temporary impairment (OTTI) has been recorded in current earnings are shown separately 
below.  Another component is the amortization from other comprehensive income of losses associated with pension benefits, which 
occurs as the losses are included in current net periodic pension cost.  The remaining component is gains in fair value on certain 
interest rate floors that have been designated as cash flow hedging instruments. 

(In thousands)

Balance January 1, 2019

Unrealized Gains (Losses)
on Securities (1)

OTTI

Other

Pension
Loss

Unrealized
Gains on Cash
Flow Hedge
Derivatives (2)

Total
Accumulated
Other
Comprehensive
Income (Loss)

$

3,861

$ (52,278) $ (23,107) $

6,855

$

(64,669)

Other comprehensive income (loss) before reclassifications

(975)

201,280

(461)

27,481

227,325

Amounts reclassified from accumulated other comprehensive
income

Current period other comprehensive income (loss), before tax

Income tax (expense) benefit

Current period other comprehensive income (loss), net of tax

Transfer of unrealized gain on securities for which impairment was
not previously recognized

Balance December 31, 2019

Balance January 1, 2018

ASU 2018-02 Reclassification of tax rate change

ASU 2016-01 Reclassification of unrealized gain on equity
securities

Other comprehensive income (loss) before reclassifications

Amounts reclassified from accumulated other comprehensive
income

Current period other comprehensive income (loss), before tax

Income tax (expense) benefit

Current period other comprehensive income (loss), net of tax

Transfer of unrealized gain on securities for which impairment was
not previously recognized

133

(842)

210

(632)

215

201,495

(50,373)

151,122

2,017

1,556

(389)

1,167

3,793

31,274

(7,818)

23,456

6,158

233,483

(58,370)

175,113

$

$

35

3,264

3,411

715

$

$

(35)

—

—

—

98,809

$ (21,940) $

30,311

$

110,444

30,326

$ (19,629) $

— $

14,108

6,359

(4,142)

—

—

—

(438)

(33,320)

(73,725)

—

(1,110)

8,381

68

(447)

1,996

(370)

(74,172)

93

18,541

(277)

(55,631)

886

(222)

664

760

9,141

(2,286)

6,855

2,932

(33,320)

(66,892)

2,377

(64,515)

16,126

(48,389)

12

(12)

—

—

—

Balance December 31, 2018

$

3,861

$ (52,278) $ (23,107) $

6,855

$

(64,669)

(1) The pre-tax amounts reclassified from accumulated other comprehensive income to current earnings are included in "investment securities gains (losses), net" in the 
consolidated statements of income.  
(2) The pre-tax amounts reclassified from accumulated other comprehensive income to current earnings are included in "interest and fees on loans" in the consolidated 
statements of income. 

The requirement to revalue deferred tax assets and liabilities in the period of enactment stranded the effects of the tax rate 
change, mandated by the Tax Cuts and Jobs Act, in accumulated other comprehensive income.  In response, the FASB issued ASU 
2018-02, "Reclassification of Certain Tax Effects from Accumulated Other Comprehensive Income", which the Company adopted 
on January 1, 2018.  This ASU allowed the reclassification of the stranded tax effects from accumulated other comprehensive 
income (loss) (as shown in the table above) to retained earnings.

New accounting guidance, which was effective January 1, 2018, required the reclassification of unrealized gains on equity 

securities from accumulated other comprehensive income (loss) to retained earnings (also shown above).

96

13. Segments

The Company segregates financial information for use in assessing its performance and allocating resources among three
operating segments:  Consumer, Commercial, and Wealth.  The Consumer segment includes the consumer portion of the retail 
branch network (loans, deposits and other personal banking services), indirect and other consumer financing, and consumer debit 
and  credit  card  loan  and  fee  businesses.    Residential  mortgage origination,  sales  and  servicing  functions  are  included  in  this 
consumer segment, but residential mortgage loans retained by the Company are not considered part of this segment. The Commercial 
segment provides corporate lending (including the Small Business Banking product line within the branch network), leasing, 
international services, and business, government deposit, and related commercial cash management services, as well as merchant 
and commercial bank card products. The Commercial segment also includes the Capital Markets Group, which sells fixed income 
securities and provides securities safekeeping and bond accounting services.  The Wealth segment provides traditional trust and 
estate planning, advisory and discretionary investment management, and brokerage services.  This segment also provides various 
loan and deposit related services to its private banking customers. 

The Company’s business line reporting system derives segment information from the internal profitability reporting system 
used by management to monitor and manage the financial performance of the Company.  This information is based on internal 
management accounting procedures and methods, which have been developed to reflect the underlying economics of the businesses.  
These methodologies are applied in connection with funds transfer pricing and assignment of overhead costs among segments.  
Funds transfer pricing was used in the determination of net interest income by assigning a standard cost (credit) for funds used 
for  (provided by) assets and liabilities based on their maturity, prepayment and/or repricing characteristics.  Income and expense 
that directly relate to segment operations are recorded in the segment when incurred. Expenses that indirectly support the segments 
are allocated based on the most appropriate method available.

The Company uses a funds transfer pricing method to value funds used (e.g., loans, fixed assets, and cash) and funds provided 
(e.g., deposits, borrowings, and equity) by the business segments and their components. This process assigns a specific value to 
each new source or use of funds with a maturity, based on current swap rates, thus determining an interest spread at the time of 
the transaction. Non-maturity assets and liabilities are valued using weighted average pools.  The funds transfer pricing process 
attempts to remove interest rate risk from valuation, allowing management to compare profitability under various rate environments.  

The following tables present selected financial information by segment and reconciliations of combined segment totals to  
consolidated totals. There were no material intersegment revenues between the three segments.  Management periodically makes 
changes to methods of assigning costs and income to its business segments to better reflect operating results.  If appropriate, these 
changes are reflected in prior year information presented below.

Segment Income Statement Data

(In thousands)
Year ended December 31, 2019:
Net interest income
Provision for loan losses
Non-interest income
Investment securities gains, net
Non-interest expense
Income before income taxes
Year ended December 31, 2018:
Net interest income
Provision for loan losses
Non-interest income
Investment securities losses, net
Non-interest expense
Income before income taxes
Year ended December 31, 2017:
Net interest income
Provision for loan losses
Non-interest income
Investment securities gains, net
Non-interest expense
Income before income taxes

Consumer

Commercial

Wealth

Segment Totals

Other/
Elimination

Consolidated
Totals

$

$

$

$

$

315,782 $
(44,987)
135,257
—
(297,581)
108,471 $

294,798 $
(40,571)
126,253
—
(286,181)

94,299 $

276,891 $
(40,619)
121,362
—
(274,225)

$

83,409 $

342,736 $
(4,204)
203,952
—
(308,686)
233,798 $

344,972 $
(1,134)
202,527
—
(297,847)
248,518 $

329,087 $
205
184,577
—
(281,845)
232,024 $

97

48,058 $
(174)
183,589
—
(124,123)
107,350 $

46,946 $
32
173,026
—
(123,568)

96,436 $

47,264 $
(41)
158,175
—
(120,461)

84,937 $

706,576 $
(49,365)
522,798
—
(730,390)
449,619 $

686,716 $
(41,673)
501,806
—
(707,596)
439,253 $

653,242 $
(40,455)
464,114
—
(676,531)
400,370 $

114,717 $
(1,073)
1,905
3,626
(37,008)
82,167 $

137,109 $
(1,021)
(465)
(488)
(30,225)
104,910 $

80,437 $
(4,789)
(2,851)
25,051
(67,812)
30,036 $

821,293
(50,438)
524,703
3,626
(767,398)
531,786

823,825
(42,694)
501,341
(488)
(737,821)
544,163

733,679
(45,244)
461,263
25,051
(744,343)
430,406

The segment activity, as shown above, includes both direct and allocated items. Amounts in the “Other/Elimination” column 
include activity not related to the segments, such as that relating to administrative functions, the investment securities portfolio, 
and the effect of certain expense allocations to the segments.  The provision for loan losses in this category contains the difference 
between net loan charge-offs assigned directly to the segments and the recorded provision for loan loss expense.  Included in this 
category’s net interest income are earnings of the investment portfolio, which are not allocated to a segment.  

Segment Balance Sheet Data

(In thousands)
Average balances for 2019:
Assets
Loans, including held for sale
Goodwill and other intangible assets
Deposits
Average balances for 2018:
Assets
Loans, including held for sale
Goodwill and other intangible assets
Deposits

$

$

Consumer

Commercial

Wealth

Segment Totals

Other/
Elimination

Consolidated
Totals

2,375,326 $
2,239,100
79,055
10,236,257

9,486,074 $
9,250,645
68,109
7,848,367

1,288,806 $
1,276,839
746
1,832,418

13,150,206 $
12,766,584
147,910
19,917,042

12,063,319 $
1,476,630
—
(7,151)

25,213,525
14,243,214
147,910
19,909,891

2,481,060 $
2,346,166
78,062
10,210,502

9,115,738 $
8,939,696
68,300
8,029,248

1,243,806 $
1,233,780
746
1,871,596

12,840,604 $
12,519,642
147,108
20,111,346

11,825,631 $
1,425,930
—
19,906

24,666,235
13,945,572
147,108
20,131,252

The above segment balances include only those items directly associated with the segment. The “Other/Elimination” column 
includes unallocated bank balances not associated with a segment (such as investment securities and federal funds sold), balances 
relating to certain other administrative and corporate functions, and eliminations between segment and non-segment balances. 
This column also includes the resulting effect of allocating such items as float, deposit reserve and capital for the purpose of 
computing the cost or credit for funds used/provided.

The Company’s reportable segments are strategic lines of business that offer different products and services. They are managed 
separately  because  each  line  services  a  specific  customer  need,  requiring  different  performance  measurement  analyses  and 
marketing strategies.  The performance measurement of the segments is based on the management structure of the Company and 
is not necessarily comparable with similar information for any other financial institution.  The information is also not necessarily 
indicative of the segments’ financial condition and results of operations if they were independent entities.

14. Common and Preferred Stock*

On December 18, 2019, the Company distributed a 5% stock dividend on its $5 par common stock for the 26th consecutive 

year.  All per common share data in this report has been restated to reflect the stock dividend.

The  Company  applies  the  two-class  method  of  computing  income  per  share,  as  nonvested  share-based  awards  that  pay 
nonforfeitable common stock dividends are considered securities which participate in undistributed earnings with common stock.  
The two-class method requires the calculation of separate income per share amounts for the nonvested share-based awards and 
for common stock.  Income per share attributable to common stock is shown in the following table.  Nonvested share-based awards 
are further discussed in Note 11 on Stock-Based Compensation.

Basic income per share is based on the weighted average number of common shares outstanding during the year. Diluted 
income per share gives effect to all dilutive potential common shares that were outstanding during the year.  Presented below is 
a summary of the components used to calculate basic and diluted income per common share, which have been restated for all 
stock dividends. 

98

(In thousands, except per share data)

Basic income per common share:

Net income attributable to Commerce Bancshares, Inc.
Less preferred stock dividends
Net income available to common shareholders
Less income allocated to nonvested restricted stock
Net income allocated to common stock

Weighted average common shares outstanding

Basic income per common share
Diluted income per common share:

Net income available to common shareholders
Less income allocated to nonvested restricted stock
Net income allocated to common stock
Weighted average common shares outstanding

Net effect of the assumed exercise of stock-based awards -- based on the treasury
stock method using the average market price for the respective periods

Weighted average diluted common shares outstanding
Diluted income per common share

2019

2018

2017

$

$

$

$

$

$

421,231 $
9,000
412,231
4,019
408,212 $
113,784

3.59 $

412,231 $
4,012
408,219 $
113,784

433,542 $
9,000
424,542
4,558
419,984 $
116,352

3.61 $

424,542 $
4,547
419,995 $
116,352

282
114,066

361
116,713

3.58 $

3.60 $

319,383
9,000
310,383
3,848
306,535
116,375
2.63

310,383
3,838
306,545
116,375

410
116,785
2.62

 Unexercised stock appreciation rights of 356 thousand, 235 thousand and 167 thousand were excluded from the computation 
of diluted income per share for the years ended December 31, 2019, 2018 and 2017, respectively, because their inclusion would 
have been anti-dilutive.  

On August 7, 2019, the Company entered into an accelerated share repurchase ("ASR") agreement with Morgan Stanley & 
Co. LLC (Morgan Stanley).  Under this ASR agreement, the Company paid $150.0 million to Morgan Stanley and received from 
Morgan Stanley 1,994,327 shares of the Company’s common stock, representing approximately 75% of the estimated total number 
of shares to be delivered by Morgan Stanley at the conclusion of the program.  Final settlement occurred on December 30, 2019 
at which time the remaining shares, totaling 438,009, were received by the Company. The specific number of shares that the 
Company ultimately repurchased was based on the volume-weighted-average price per share of the Company’s common stock 
during the repurchase period.

In the Annual Meeting of the Shareholders, held on April 17, 2019, a proposal to increase the shares of Company common 
stock authorized for issuance under its articles of incorporation was approved. The approval increased the authorized shares from 
120,000,000 to 140,000,000.

The Company has 6,000,000 depositary shares outstanding, representing 6,000 shares of 6.00% Series B Non-Cumulative 
Perpetual Preferred Stock, par value $1.00 per share, having an aggregate liquidation preference of $150.0 million (“Series B 
Preferred Stock”).  Each depositary share has a liquidation preference of $25 per share. Dividends on the Series B Preferred Stock, 
if declared, accrue and are payable quarterly, in arrears, at a rate of 6.00%. The Series B Preferred Stock qualifies as Tier 1 capital 
for the purposes of the regulatory capital calculations.  In the event that the Company does not declare and pay dividends on the 
Series B Preferred Stock for the most recent dividend period, the ability of the Company to declare or pay dividends on, purchase, 
redeem or otherwise acquire shares of its common stock or any securities of the Company that rank junior to the Series B Preferred 
Stock is subject to certain restrictions under the terms of the Series B Preferred Stock. 

The Company maintains a treasury stock buyback program authorized by its Board of Directors.  The most recent authorization 
in  November  2019  approved  future  purchases  of  5,000,000  shares  of  the  Company's  common  stock. At  December 31,  2019, 
4,430,958 shares of common stock remained available for purchase under the current authorization.

99

The table below shows activity in the outstanding shares of the Company’s common stock during the past three years. Shares 

in the table below are presented on an historical basis and have not been restated for the annual 5% stock dividends.

(In thousands)
Shares outstanding at January 1
Issuance of stock:

Awards and sales under employee and director plans
5% stock dividend

Other purchases of treasury stock
Other
Shares outstanding at December 31

Years Ended December 31

2019

2018

2017

111,129

106,615

101,461

329
5,359
(4,670)
(15)
112,132

416
5,305
(1,194)
(13)
111,129

403
5,078
(315)
(12)
106,615

* Except as noted in the above table, all share and per share amounts in this note have been restated for the 5% common stock dividend distributed in 2019.

100

15. Regulatory Capital Requirements 

The Company is subject to various regulatory capital requirements administered by the federal banking agencies. Failure to 
meet minimum capital requirements can initiate certain mandatory and additional discretionary actions by regulators that could 
have a direct material effect on the Company’s financial statements. The regulations require the Company to meet specific capital 
adequacy guidelines that involve quantitative measures of the Company’s assets, liabilities and certain off-balance sheet items as 
calculated under regulatory accounting practices. The Company’s capital classification is also subject to qualitative judgments by 
the regulators about components, risk weightings and other factors.

The following tables show the capital amounts and ratios for the Company (on a consolidated basis) and the Bank, together 

with the minimum capital adequacy and well-capitalized capital requirements, at the last two year ends.  

(Dollars in thousands)

December 31, 2019

Total Capital (to risk-weighted assets):

Actual

Minimum Capital
Adequacy Requirement

Well-Capitalized Capital
Requirement

Amount

Ratio

Amount

Ratio

Amount

Ratio

Commerce Bancshares, Inc. (consolidated)

$ 3,052,079

15.48% $ 1,577,105

8.00%

N.A.

N.A.

Commerce Bank

2,583,676

13.19

1,566,866

8.00

$ 1,958,583

10.00%

Tier I Capital (to risk-weighted assets):

Commerce Bancshares, Inc. (consolidated)

$ 2,890,322

14.66% $ 1,182,829

6.00%

N.A.

Commerce Bank

2,421,919

12.37

1,175,150

6.00

$ 1,566,866

Tier I Common Capital (to risk-weighted assets):

Commerce Bancshares, Inc. (consolidated)

$ 2,745,538

13.93% $ 887,122

4.50%

N.A.

Commerce Bank

2,421,919

12.37

881,362

4.50

$ 1,273,079

Tier I Capital (to adjusted quarterly average assets):

(Leverage Ratio)

Commerce Bancshares, Inc. (consolidated)

$ 2,890,322

11.38% $ 1,015,771

4.00%

N.A.

Commerce Bank

December 31, 2018

Total Capital (to risk-weighted assets):

2,421,919

9.57

1,012,232

4.00

$ 1,265,290

N.A.

8.00%

N.A.

6.50%

N.A.

5.00%

Commerce Bancshares, Inc. (consolidated)

$ 3,022,023

15.82% $ 1,528,317

8.00%

N.A.

N.A.

Commerce Bank

2,655,591

13.98

1,519,169

8.00

$ 1,898,962

10.00%

Tier I Capital (to risk-weighted assets):

Commerce Bancshares, Inc. (consolidated)

$ 2,861,016

14.98% $ 1,146,238

6.00%

N.A.

Commerce Bank

2,494,584

13.14

1,139,377

6.00

$ 1,519,169

Tier I Common Capital (to risk-weighted assets):

Commerce Bancshares, Inc. (consolidated)

$ 2,716,232

14.22% $ 859,678

4.50%

N.A.

Commerce Bank

2,494,584

13.14

854,533

4.50

$ 1,234,325

Tier I Capital (to adjusted quarterly average assets):

(Leverage Ratio)

Commerce Bancshares, Inc. (consolidated)

$ 2,861,016

11.52% $ 993,564

4.00%

N.A.

Commerce Bank

2,494,584

10.07

991,185

4.00

$ 1,238,981

N.A.

8.00%

N.A.

6.50%

N.A.

5.00%

The minimum required ratios for well-capitalized banks (under prompt corrective action provisions) are 6.5% for Tier I common 

capital, 8.0% for Tier I capital, 10.0% for Total capital and 5.0% for the leverage ratio. 

At December 31, 2019 and 2018, the Company met all capital requirements to which it is subject, and the Bank’s capital 

position exceeded the regulatory definition of well-capitalized.

101

16. Revenue from Contracts with Customers

The Company adopted ASU 2014-09, "Revenue from Contracts with Customers," and its related amendments on January 1, 
2018.  The core principle of the new guidance is that an entity should recognize revenue to reflect the transfer of promised goods 
or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for 
those goods or services.  For the year ended December 31, 2019, approximately 61% of the Company’s total revenue was comprised 
of net interest income, which is not within the scope of this guidance.  Of the remaining revenue, those items that were subject to 
this guidance mainly included fees for bank card, trust, deposit account services and consumer brokerage services.  

The adoption of ASU 2014-09 did not require any significant change to the Company's revenue recognition processes. However, 
application of the new guidance resulted in a reclassification of certain bank card related network and rewards costs, previously 
classified as non-interest expense, to a reduction to non-interest income in the Company’s consolidated statements of income.  The 
reclassification had no effect on prior period net income or net income per share.  The Company adopted ASU 2014-09 on a full 
retrospective basis, in which each prior reporting period has been presented in accordance with the new guidance.  The table below 
shows the effect of this reclassification on bank card fee income and non-interest expense for the year ended December 31, 2017.

(In thousands)

Non-interest income:

Bank card transaction fees

 Total non-interest income

Non-interest expense:

Data processing and software

Other

 Total non-interest expense

For the year ended December 31, 2017

As Previously
Reported

Adoption of
ASU 2014-09

As Adjusted

$

$

180,441 $

(25,341) $

486,604

(25,341)

92,246 $

(11,248) $

77,459

769,684

(14,093)

(25,341)

155,100

461,263

80,998

63,366

744,343

The following table disaggregates non-interest income subject to ASU 2014-09 by major product line.

(In thousands)

Bank card transaction fees

Trust fees

Deposit account charges and other fees

Consumer brokerage services

Other non-interest income
Total non-interest income from contracts with
customers
Other non-interest income (1)
Total non-interest income

For the Year Ended December 31

2019

2018

2017

$

167,879 $

171,576 $

155,628

95,983

15,804

48,597

483,891

40,812

147,964

94,517

15,807

37,440

467,304

34,037

$

524,703 $

501,341 $

155,100

135,159

90,060

14,630

30,128

425,077

36,186

461,263

(1) This revenue is not within the scope of ASU 2014-09, and includes fees relating to capital market activities, loan fees and sales, 

derivative instruments, standby letters of credit and various other transactions.

The following table presents the opening and closing receivable balances for the years ended December 31, 2019 and 2018 

for the Company’s significant revenue categories subject to ASU 2014-09.

(In thousands)

Bank card transaction fees

Trust fees

Deposit account charges and other fees

Consumer brokerage services

December 31,
2019

December 31,
2018

December 31,
2017

$

13,915 $

13,035 $

13,315

2,093

6,523

596

2,721

6,107

559

2,802

5,597

380

For these revenue categories, none of the transaction price has been allocated to performance obligations that are unsatisfied 

as of the end of a reporting period.  A description of these revenue categories follows.

102

Bank Card Transaction Fees

The following table presents the components of bank card fee income.

(In thousands)

Debit card:

Fee income

Expense for network charges

Net debit card fees

Credit card:

Fee income

Expense for network charges and rewards

Net credit card fees

Corporate card:

Fee income

Expense for network charges and rewards

Net corporate card fees

Merchant:

Fee income

Fees to cardholder banks

Expense for network charges

Net merchant fees

For the Years Ended December 31

2019

2018

2017

$

42,106 $

41,522 $

(2,081)

40,025

27,416

(13,239)

14,177

196,984

(102,596)

94,388

31,517

(8,779)

(3,449)

19,289

(1,784)

39,738

26,799

(13,834)

12,965

199,651

(100,011)

99,640

30,241

(7,831)

(3,177)

19,233

40,134

(4,498)

35,636

25,275

(10,699)

14,576

179,642

(94,823)

84,819

31,863

(8,228)

(3,566)

20,069

155,100

Total bank card transaction fees

$

167,879 $

171,576 $

The majority of debit and credit card fees are reported in the Consumer segment, while corporate card and merchant fees are 

reported in the Commercial segment.

Debit and Credit Card Fees

The Company issues debit and credit cards to its retail and commercial banking customers who use the cards to purchase goods 
and services from merchants through an electronic payment system. As a card issuer, the Company earns fees, including interchange 
income, for processing the cardholder’s purchase transaction with a merchant through a settlement network. Purchases are charged 
directly to a customer’s checking account (in the case of a debit card), or are posted to a customer’s credit card account.  The fees 
earned are established by the settlement network and are dependent on the type of transaction processed but are typically based 
on a per unit charge. Interchange income, the largest component of debit and credit card fees, is settled daily through the networks.  
The services provided to the cardholders include issuing and maintaining cards, settling purchases with merchants, and maintaining 
memberships in various card networks to facilitate processing.  These services are considered one performance obligation, as one 
of the services would not be performed without the others. The performance obligation is satisfied as services are rendered for 
each purchase transaction, and income is immediately recognized.

In order to participate in the settlement network process, the Company must pay various transaction-related costs, established 
by the networks, including membership fees and a per unit charge for each transaction.  These expenses are recorded net of the 
card fees earned.

Consumer credit card products offer cardholders rewards that can be later redeemed for cash or goods or services to encourage 
card usage.  Reward programs must meet network requirements based on the type of card issued.  The expense associated with 
the rewards granted are recorded net of the credit card fees earned.

Commercial  card  products  offer  cash  rewards  to  corporate  cardholders  to  encourage  card  usage  in  facilitating  corporate 
payments.  The Company pays cash rewards based on contractually agreed upon amounts, normally as a percent of each sales 
transaction.  The expense associated with the cash rewards program is recorded net of the corporate card fees earned.

103

Merchant Fees

The Company offers merchant processing services to its business customers to enable them to accept credit and debit card 
payments.    Merchant  processing  activities  include  gathering  merchant  sales  information,  authorizing  sales  transactions  and 
collecting the funds from card issuers using the networks. The merchant is charged a merchant discount fee for the services based 
on agreed upon pricing between the merchant and the Company.   Merchant fees are recorded net of outgoing interchange costs 
paid to the card issuing banks and net of other network costs as shown in the table above.

Merchant services provided are considered one performance obligation, as one of the services would not be performed without 
the  others.    The  performance  obligation  is  satisfied  as  services  are  rendered  for  each  settlement  transaction  and  income  is 
immediately recognized.  Income earned from merchant fees settles with the customer according to terms negotiated in individual 
customer contracts.  The majority of customers settle with the Company at least monthly.  

Trust Fees

The following table shows the components of revenue within trust fees, which are reported within the Wealth segment.

(In thousands)

Private client

Institutional

Other

Total trust fees

For the Years Ended December 31

2019

2018

2017

$

$

118,832 $

111,533 $

29,468

7,328

29,241

7,190

155,628 $

147,964 $

100,358

27,477

7,324

135,159

The Company provides trust and asset management services to both private client and institutional trust customers including 
asset custody, investment advice, and reporting and administrative services.  Other specialized services such as tax preparation, 
financial planning, representation and other related services are provided as needed.  Trust fees are generally earned monthly and 
billed based on a rate multiplied by the fair value of the customer's trust assets.  The majority of customer trust accounts are billed 
monthly.   However, some accounts are billed quarterly, and a small number of accounts are billed semi-annually or annually, in 
accordance with agreements in place with the customer.  The Company accrues trust fees monthly based on an estimate of fees 
due and either directly charges the customer’s account the following month or invoices the customer for fees due according to the 
billing schedule.

The Company maintains written product pricing information which is used to bill each trust customer based on the services 
provided.  Providing trust services is considered to be a single performance obligation that is satisfied on a monthly basis, involving 
the monthly custody of customer assets, statement rendering, periodic investment advice where applicable, and other specialized 
services as needed.  As such, performance obligations are considered to be satisfied at the conclusion of each month while trust 
fee income is also recorded monthly.  

Deposit Account Charges and Other Fees

The following table shows the components of revenue within deposit account charges and other fees.

(In thousands)

Corporate cash management fees

Overdraft and return item fees
Other service charges on deposit
accounts
Total deposit account charges and
other fees

$

$

For the Years Ended December 31

2019

2018

2017

41,442 $

30,596

38,468 $

31,468

23,945

24,581

95,983 $

94,517 $

36,044

30,576

23,440

90,060

Approximately half of this revenue is reported in the Consumer segment, while the remainder is reported in the Commercial 

segment.  

The Company provides corporate cash management services to its business and non-profit customers to meet their various 
transaction processing needs.  Such services include deposit and check processing, lockbox, remote deposit, reconciliation, on-
line banking and other similar transaction processing services.  The Company maintains unit prices for each type of service, and 
the customer is billed based on transaction volumes processed monthly.  The customer is usually billed either monthly or quarterly, 
however, some customers may be billed semi-annually or annually.   The customer may pay for the cash management services 

104

provided either by paying in cash or using the value of deposit balances (formula provided to the customer) held at the Company.  
The Company’s performance obligation for corporate cash management services is the processing of items over a monthly term, 
and the obligations are satisfied at the conclusion of each month.

Overdraft fees are charged to customers when daily checks and other withdrawals to customers’ accounts exceed balances on 
hand.  Fees are based on a unit price multiplied by the number of items processed whose total amounts exceed the available account 
balance.  The daily overdraft charge is calculated and the fee is posted to the customer’s account each day.  The Company’s 
performance obligations for overdraft transactions is based on the daily transaction processed and the obligation is satisfied as 
each day’s transaction processing is concluded.

Other deposit fees include numerous smaller fees such as monthly statement fees, foreign ATM processing fees, identification 
restoration  fees,  and  stop  payment  fees.    Such  fees  are  mostly  billed  to  customers  directly  on  their  monthly  deposit  account 
statements, or in the case of foreign ATM processing fees, the fee is charged to the customer on the day that transactions are 
processed.  Performance obligations for all of these various services are satisfied at the time that the service is rendered.

Consumer Brokerage Services

The following shows the components of revenue within consumer brokerage services, and nearly all of this revenue is 

reported in the Company's Wealth segment. 

(In thousands)

Commission income

Managed account services

Total consumer brokerage services

For the Years Ended December 31

2019

2018

2017

$

$

9,071 $

6,733

15,804 $

8,956 $

6,851

15,807 $

8,400

6,230

14,630

Consumer brokerage services revenue is comprised of commissions received upon the execution of purchases and sales of 
mutual fund shares and equity securities, in addition to sales of annuities and certain limited insurance products in an agency 
capacity.  Also, fees are earned on professionally managed advisory programs through arrangements with sub-advisors. Payment 
from the customer is due upon settlement date for purchases and sales of securities, at the purchase date for annuities and insurance 
products, and upon inception of the service period for advisory programs. 

Most of the contracts (except advisory contracts) encompass two types of performance obligations.  The first is an obligation 
to provide account maintenance, record keeping and custodial services throughout the contract term.  The second is the obligation 
to provide trade execution services for the customers' purchases and sales of products mentioned above.  The first obligation is 
satisfied over time as the service period elapses, while the second type of obligation is satisfied upon the execution of each purchase/
sale transaction.  Contracts for advisory services contain a single performance obligation comprised of providing the management 
services and related reporting/administrative services over the contract term.

The transaction price of the contracts (except advisory contracts) is a commission charged at the time of trade execution.  The 
commission varies across different security types, insurance products and mutual funds.  It is generally determined by standardized 
price lists published by the Company and its mutual fund and insurance vendors.  Because the transaction price relates specifically 
to the trade execution, it has been allocated to that performance obligation and is recorded at the time of execution.  The fee for 
advisory services is charged to the customer in advance of the quarterly service period, based on the account balance at the beginning 
of the period.  Revenue is recognized ratably over the service period.

Other Non-Interest Income from Contracts with Customers

Other non-interest income from contracts with customers consists mainly of various customer deposit related fees such as ATM 
fees and gains on sales of tax credits, foreclosed assets, and bank premises and equipment.  Performance obligations for these 
services  consist  mainly  of  the  execution  of  transactions  for  sales  of  various  properties  or  providing  specific  deposit  related 
transactions.  Fees from these revenue sources are recognized when the performance obligation is completed, at which time cash 
is received by the Company.

105

 
17. Fair Value Measurements 

The Company uses fair value measurements to record fair value adjustments to certain financial and nonfinancial assets and 
liabilities and to determine fair value disclosures.   Various financial instruments such as available for sale debt securities, equity 
securities, trading debt securities, certain investments relating to private equity activities, and derivatives are recorded at fair value 
on a recurring basis.  Additionally, from time to time, the Company may be required to record at fair value other assets and liabilities 
on a nonrecurring basis, such as mortgage servicing rights and certain other investment securities.  These nonrecurring fair value 
adjustments typically involve lower of cost or fair value accounting, or write-downs of individual assets.

Fair value is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between 
market participants at the measurement date. Depending on the nature of the asset or liability, the Company uses various valuation 
techniques and assumptions when estimating fair value.  For accounting disclosure purposes, a three-level valuation hierarchy of 
fair value measurements has been established.  The valuation hierarchy is based upon the transparency of inputs to the valuation 
of an asset or liability as of the measurement date.  The three levels are defined as follows:

•  Level 1 – inputs to the valuation methodology are quoted prices for identical assets or liabilities in active markets. 

•  Level 2 – inputs to the valuation methodology include quoted prices for similar assets and liabilities in active markets, 
quoted prices for identical or similar assets and liabilities in markets that are not active, and inputs that are observable for 
the assets or liabilities, either directly or indirectly (such as interest rates, yield curves, and prepayment speeds). 

•  Level 3 – inputs to the valuation methodology are unobservable and significant to the fair value. These may be internally 

developed, using the Company’s best information and assumptions that a market participant would consider.

When determining the fair value measurements for assets and liabilities required or permitted to be recorded or disclosed at 
fair value, the Company considers the principal or most advantageous market in which it would transact and considers assumptions 
that market participants would use when pricing the asset or liability. When possible, the Company looks to active and observable 
markets to price identical assets or liabilities. When identical assets and liabilities are not traded in active markets, the Company 
looks to observable market data for similar assets and liabilities. Nevertheless, certain assets and liabilities are not actively traded 
in observable markets, and the Company must use alternative valuation techniques to derive an estimated fair value measurement. 

106

 Instruments Measured at Fair Value on a Recurring Basis

The table below presents the carrying values of assets and liabilities measured at fair value on a recurring basis at December 

31, 2019 and 2018.  There were no transfers among levels during these years.

(In thousands)
December 31, 2019
Assets:

Residential mortgage loans held for sale
Available for sale debt securities:

U.S. government and federal agency obligations
Government-sponsored enterprise obligations
State and municipal obligations
Agency mortgage-backed securities
Non-agency mortgage-backed securities
Asset-backed securities
Other debt securities
Trading debt securities
Equity securities
Private equity investments
Derivatives *
Assets held in trust for deferred compensation plan
Total assets

Liabilities:

Derivatives *
Liabilities held in trust for deferred compensation plan
Total liabilities
December 31, 2018
Assets:

Residential mortgage loans held for sale
Available for sale debt securities:

U.S. government and federal agency obligations
Government-sponsored enterprise obligations
State and municipal obligations
Agency mortgage-backed securities
Non-agency mortgage-backed securities
Asset-backed securities
Other debt securities
Trading debt securities
Equity securities
Private equity investments
Derivatives *
Assets held in trust for deferred compensation plan
Total assets

Liabilities:

Derivatives *
Liabilities held in trust for deferred compensation plan
Total liabilities

*   The fair value of each class of derivative is shown in Note 19.
.

Fair Value Measurements Using

Quoted Prices in 
Active Markets 
for Identical 
Assets
(Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant 
Unobservable 
Inputs
 (Level 3)

Total Fair Value

$

9,181 $

— $

9,181 $

—

851,776
139,277
1,267,927
3,937,964
809,782
1,233,489
331,411
28,161
2,929
94,122
105,674
16,518
8,828,211

851,776
—
—
—
—
—
—
—
2,929
—
—
16,518
871,223

—
139,277
1,258,074
3,937,964
809,782
1,233,489
331,411
28,161
—
—
105,075
—
7,852,414

10,219
16,518
26,737 $

—
16,518
16,518 $

9,989
—
9,989 $

—
—
9,853
—
—
—
—
—
—
94,122
599
—
104,574

230
—
230

13,529 $

— $

13,529 $

—

907,652
195,778
1,328,039
3,214,985
1,047,716
1,511,614
332,257
27,059
2,585
85,659
41,210
12,968
8,721,051

907,652
—
—
—
—
—
—
—
2,585
—
—
12,968
923,205

—
195,778
1,313,881
3,214,985
1,047,716
1,511,614
332,257
27,059
—
—
40,627
—
7,697,446

13,421
12,968
26,389 $

—
12,968
12,968 $

13,328
—
13,328 $

—
—
14,158
—
—
—
—
—
—
85,659
583
—
100,400

93
—
93

$

$

$

107

Valuation methods for instruments measured at fair value on a recurring basis

Following is a description of the Company’s valuation methodologies used for instruments measured at fair value on a recurring 

basis:

Residential mortgage loans held for sale

The Company originates fixed rate, first lien residential mortgage loans that are intended for sale in the secondary market.  Fair 
value is based on quoted secondary market prices for loans with similar characteristics, which are adjusted to include the embedded 
servicing value in the loans.  This adjustment represents an unobservable input to the valuation but is not considered significant 
given the relative insensitivity of the valuation to changes in this input.  Accordingly, these loan measurements are classified as 
Level 2.

Available for sale debt securities

For available for sale securities, changes in fair value, including that portion of other-than-temporary impairment unrelated to 
credit loss, are recorded in other comprehensive income. As mentioned in Note 3 on Investment Securities, the Company records 
the credit-related portion of other-than-temporary impairment in current earnings. This portfolio comprises the majority of the 
assets which the Company records at fair value. Most of the portfolio, which includes government-sponsored enterprise, mortgage-
backed and asset-backed securities, are priced utilizing industry-standard models that consider various assumptions, including 
time value, yield curves, volatility factors, prepayment speeds, default rates, loss severity, current market and contractual prices 
for the underlying financial instruments, as well as other relevant economic measures.  Substantially all of these assumptions are 
observable in the marketplace, can be derived from observable data, or are supported by observable levels at which transactions 
are executed in the marketplace.  These measurements are classified as Level 2 in the fair value hierarchy.  Where quoted prices 
are available in an active market, the measurements are classified as Level 1.  Most of the Level 1 measurements apply to U.S. 
Treasury obligations. 

The fair values of Level 1 and 2 securities in the available for sale portfolio are prices provided by a third-party pricing service.  
The prices provided by the third-party pricing service are based on observable market inputs, as described in the sections below.  
On a quarterly basis, the Company compares a sample of these prices to other independent sources for the same and similar 
securities.  Variances are analyzed, and, if appropriate, additional research is conducted with the third-party pricing service.  Based 
on this research, the pricing service may affirm or revise its quoted price.  No significant adjustments have been made to the prices 
provided by the pricing service.  The pricing service also provides documentation on an ongoing basis that includes reference 
data, inputs and methodology by asset class, which is reviewed to ensure that security placement within the fair value hierarchy 
is appropriate.

Valuation methods and inputs, by class of security: 

•  U.S. government and federal agency obligations 

U.S. treasury bills, bonds and notes, including inflation-protected securities, are valued using live data from active market 
makers and inter-dealer brokers.  Valuations for stripped coupon and principal issues are derived from yield curves generated 
from various dealer contacts and live data sources.

•  Government-sponsored enterprise obligations

Government-sponsored enterprise obligations are evaluated using cash flow valuation models.  Inputs used are live market 
data, cash settlements, Treasury market yields, and floating rate indices such as LIBOR, CMT, and Prime.

• 

State and municipal obligations, excluding auction rate securities

A yield curve is generated and applied to bond sectors, and individual bond valuations are extrapolated.  Inputs used to 
generate the yield curve are bellwether issue levels, established trading spreads between similar issuers or credits, historical 
trading spreads over widely accepted market benchmarks, new issue scales, and verified bid information.  Bid information 
is verified by corroborating the data against external sources such as broker-dealers, trustees/paying agents, issuers, or 
non-affiliated bondholders.

•  Mortgage and asset-backed securities

Collateralized mortgage obligations and other asset-backed securities are valued at the tranche level.  For each tranche 
valuation, the process generates predicted cash flows for the tranche, applies a market based (or benchmark) yield/spread 
for each tranche, and incorporates deal collateral performance and tranche level attributes to determine tranche-specific 
spreads to adjust the benchmark yield.  Tranche cash flows are generated from new deal files and prepayment/default 
assumptions. Tranche spreads are based on tranche characteristics such as average life, type, volatility, ratings, underlying 

108

collateral and performance, and prevailing market conditions. The appropriate tranche spread is applied to the corresponding 
benchmark, and the resulting value is used to discount the cash flows to generate an evaluated price.  

Valuation of agency pass-through securities, typically issued under GNMA, FNMA, FHLMC, and SBA programs, are 
primarily derived from information from the to-be-announced (TBA) market.  This market consists of generic mortgage 
pools which have not been received for settlement.  Snapshots of the TBA market, using live data feeds distributed by 
multiple electronic platforms, are used in conjunction with other indices to compute a price based on discounted cash flow 
models.

•  Other debt securities

Other debt securities are valued using active markets and inter-dealer brokers as well as bullet spread scales and option 
adjusted spreads.  The spreads and models use yield curves, terms and conditions of the bonds, and any special features 
(e.g., call or put options and redemption features).

The available for sale portfolio includes certain auction rate securities.  Due to the illiquidity in the auction rate securities 
market in recent years, the fair value of these securities cannot be based on observable market prices.  The fair values of these 
securities are estimated using a discounted cash flows analysis which is discussed more fully in the Level 3 Inputs section of this 
note.  Because many of the inputs significant to the measurement are not observable, these measurements are classified as Level 
3 measurements.  

Equity securities with readily determinable fair values

Equity  securities  are  priced  using  the  market  prices  for  each  security  from  the  major  stock  exchanges  or  other  electronic 
quotation systems.  These are generally classified as Level 1 measurements.  Stocks which trade infrequently are classified as 
Level 2.

Trading debt securities

The securities in the Company’s trading portfolio are priced by averaging several broker quotes for similar instruments and 

are classified as Level 2 measurements.  

Private equity investments

These securities are held by the Company’s private equity subsidiaries and are included in other investment securities in the 
consolidated  balance  sheets.  Due  to  the  absence  of  quoted  market  prices,  valuation  of  these  nonpublic  investments  requires 
significant management judgment.  These fair value measurements, which are discussed in the Level 3 Inputs section of this note, 
are classified as Level 3.

Derivatives 

The Company’s derivative instruments include interest rate swaps and floors, foreign exchange forward contracts, and certain 
credit risk guarantee agreements. When appropriate, the impact of credit standing as well as any potential credit enhancements, 
such as collateral, has been considered in the fair value measurement.

•  Valuations for interest rate swaps are derived from a proprietary model whose significant inputs are readily observable 
market parameters, primarily yield curves used to calculate current exposure.  Counterparty credit risk is incorporated into 
the model and calculated by applying a net credit spread over LIBOR to the swap's total expected exposure over time.  
The net credit spread is comprised of spreads for both the Company and its counterparty, derived from probability of 
default and other loss estimate information obtained from a third party credit data provider or from the Company's Credit 
Department when not otherwise available.  The credit risk component is not significant compared to the overall fair value 
of the swaps.  The results of the model are constantly validated through comparison to active trading in the marketplace.  

Parties to swaps requiring central clearing are required to post collateral (generally in the form of cash or marketable 
securities) to an authorized clearing agency that holds and monitors the collateral.  In January 2017, the Company's clearing 
counterparty made rule changes to characterize a component of this collateral as a legal settlement of the derivative contract 
exposure.  As a result, this component, known as variation margin, is no longer accounted for separately from the derivative 
as collateral, but is considered in determining the fair value of the derivative.

Valuations for interest rate floors are also derived from a proprietary model whose significant inputs are readily observable 
market  parameters,  primarily  yield  curves  and  volatility  surfaces.    The  model  uses  market  standard  methodology  of 
discounting the future expected cash receipts that would occur if variable interest rates fall below the strike rates of the 
floors.  The model also incorporates credit valuation adjustments of both the Company's and the counterparties' non-

109

performance risk.  The credit valuation adjustment component is not significant compared to the overall fair value of the 
floors.            

The fair value measurements of interest rate swaps and floors are classified as Level 2 due to the observable nature of the 
significant inputs utilized. 

• 

Fair value measurements for foreign exchange contracts are derived from a model whose primary inputs are quotations 
from global market makers and are classified as Level 2.  

•  The Company’s contracts related to credit risk guarantees are valued under a proprietary model which uses unobservable 
inputs and assumptions about the creditworthiness of the counterparty (generally a Bank customer).  Customer credit 
spreads, which are based on probability of default and other loss estimates, are calculated internally by the Company's 
Credit Department, as mentioned above, and are based on the Company's internal risk rating for each customer. Because 
these inputs are significant to the measurements, they are classified as Level 3.

•  Derivatives relating to residential mortgage loan sale activity include commitments to originate mortgage loans held for 
sale, forward loan sale contracts, and forward commitments to sell TBA securities.  The fair values of loan commitments 
and sale contracts are estimated using quoted market prices for loans similar to the underlying loans in these instruments.  
The valuations of loan commitments are further adjusted to include embedded servicing value and the probability of 
funding. These assumptions are considered Level 3 inputs and are significant to the loan commitment valuation; accordingly, 
the measurement of loan commitments is classified as Level 3. The fair value measurement of TBA contracts is based on 
security prices published on trading platforms and is classified as Level 2.

Assets held in trust

Assets held in an outside trust for the Company’s deferred compensation plan consist of investments in mutual funds. The fair 
value measurements are based on quoted prices in active markets and classified as Level 1.  The Company has recorded an asset 
representing the total investment amount. The Company has also recorded a corresponding liability, representing the Company’s 
liability to the plan participants. 

110

The changes in Level 3 assets and liabilities measured at fair value on a recurring basis are summarized as follows:

(In thousands)

Year ended December 31, 2019:

Balance at January 1, 2019

Total gains or losses (realized/unrealized):

Included in earnings

Included in other comprehensive income

Investment securities called

Discount accretion

Purchases of private equity securities

Sale / pay down of private equity securities

Capitalized interest/dividends

Purchase of risk participation agreement

Sale of risk participation agreement

Balance at December 31, 2019
Total gains or losses for the year included in earnings attributable
to the change in unrealized gains or losses relating to assets still
held at December 31, 2019
Year ended December 31, 2018:

Balance at January 1, 2018

Total gains or losses (realized/unrealized):

Included in earnings

Included in other comprehensive income

Investment securities called

Discount accretion

Purchases of private equity securities

Sale / pay down of private equity securities

Capitalized interest/dividends

Purchase of risk participation agreement

Sale of risk participation agreement
Balance at December 31, 2018
Total gains or losses for the year included in earnings attributable to
the change in unrealized gains or losses relating to assets still held
at December 31, 2018

$

$

Fair Value Measurements Using Significant Unobservable Inputs
(Level 3)

State and
Municipal
Obligations

Private Equity
Investments

Derivatives

Total

$

14,158 $

85,659 $

490 $

100,307

—

246

(4,635)

84

—

—

—

—

—

(727)

(93)

—

—

—

15,706

(6,548)

32

—

—

—

—

—

—

—

—

439

(467)

(820)

246

(4,635)

84

15,706

(6,548)

32

439

(467)

$

$

$

9,853 $

94,122 $

369 $

104,344

— $

(2,177) $

457 $

(1,720)

17,016 $

55,752 $

503 $

73,271

13,849

105

—

(274)

(2,616)

32

—

—

—

—

—
14,158 $

—

—

—

16,395

(371)

34

—

—
85,659 $

—

—

—

—

—

—

61

13,954

(274)

(2,616)

32

16,395

(371)

34

61

(179)
490 $

(179)
100,307

— $

13,849 $

663 $

14,512

Gains and losses on the Level 3 assets and liabilities in the table above are reported in the following income categories: 

(In thousands)

Year ended December 31, 2019:

Loan Fees and
Sales

Other Non-
Interest Income

Investment
Securities Gains
(Losses), Net

Total

Total gains or losses included in earnings
Change in unrealized gains or losses relating to assets still held at
December 31, 2019
Year ended December 31, 2018:

Total gains or losses included in earnings
Change in unrealized gains or losses relating to assets still held at
December 31, 2018

$

$

$

$

(77) $

458 $

(45) $

535 $

(16) $

(727) $

(820)

(1) $

(2,177) $

(1,720)

150 $

13,849 $

13,954

128 $

13,849 $

14,512

111

Level 3 Inputs

As  shown  above,  the  Company's  significant  Level  3  measurements  which  employ  unobservable  inputs  that  are  readily 
quantifiable pertain to auction rate securities (ARS) held by the Bank, investments in portfolio concerns held by the Company's 
private equity subsidiaries, and held for sale residential mortgage loan commitments.   ARS are included in state and municipal 
securities and totaled $9.9 million at December 31, 2019, while private equity investments, included in other securities, totaled 
$94.1 million.

Information about these inputs is presented in the table and discussions below.

Auction rate securities

Private equity investments
Mortgage loan commitments

Quantitative Information about Level 3 Fair Value Measurements

Valuation Technique
Discounted cash flow

Unobservable Input
Estimated market recovery period
Estimated market rate

Market comparable companies EBITDA multiple
Discounted cash flow

Probability of funding
Embedded servicing value

Range

Weighted

Average

3.4% -
-
4.0

5 years
3.7%
6.0
47.8% - 100.0% 83.7%
1.2%
2.3%
—% -

The fair values of ARS are estimated using a discounted cash flows analysis in which estimated cash flows are based on 
mandatory  interest  rates  paid  under  failing  auctions  and  projected  over  an  estimated  market  recovery  period.    Under  normal 
conditions, ARS  traded  in  weekly  auctions and  were  considered  liquid  investments.   The Company's  estimate of  when  these 
auctions might resume is highly judgmental and subject to variation depending on current and projected market conditions. Few 
auctions of these securities have been successful in recent years, and most secondary transactions have been privately arranged. 
Estimated cash flows during the period over which the Company expects to hold the securities are discounted at an estimated 
market rate.  These securities are comprised of bonds issued by various states and municipalities for healthcare and student lending 
purposes, and market rates are derived for each type.  Market rates are calculated at each valuation date using a LIBOR or Treasury 
based rate plus spreads representing adjustments for liquidity premium and nonperformance risk.  The spreads are developed 
internally by employees in the Company's bond department.  An increase in the holding period alone would result in a higher fair 
value measurement, while an increase in the estimated market rate (the discount rate) alone would result in a lower fair value 
measurement.   The valuation of the ARS portfolio is reviewed on a quarterly basis by the Company's chief investment officers.

The fair values of the Company's private equity investments are based on a determination of fair value of the investee company 
less preference payments assuming the sale of the investee company.  Investee companies are normally non-public entities.  The 
fair  value  of  the  investee  company  is  determined  by  reference  to  the  investee's  total  earnings  before  interest,  depreciation/
amortization, and income taxes (EBITDA) multiplied by an EBITDA factor.  EBITDA is normally determined based on a trailing 
prior  period  adjusted  for  specific  factors  including  current  economic  outlook,  investee  management,  and  specific  unique 
circumstances such as sales order information, major customer status, regulatory changes, etc.  The EBITDA multiple is based on 
management's review of published trading multiples for recent private equity transactions and other judgments and is derived for 
each individual investee.  The fair value of the Company's investment is then calculated based on its ownership percentage in the 
investee company.  On a quarterly basis, these fair value analyses are reviewed by a valuation committee consisting of investment 
managers and senior Company management. 

The significant unobservable inputs used in the fair value measurement of the Company’s derivative commitments to originate 
residential mortgage loans are the percentage of commitments that are actually funded and the mortgage servicing value that is 
inherent in the underlying loan value. A significant increase in the rate of loans that fund would result in a larger derivative asset 
or liability. A significant increase in the inherent mortgage servicing value would result in an increase in the derivative asset or a 
reduction in the derivative liability. The probability of funding and the inherent mortgage servicing values are directly impacted 
by changes in market rates and will generally move in the same direction as interest rates.

112

Instruments Measured at Fair Value on a Nonrecurring Basis

For assets measured at fair value on a nonrecurring basis during 2019 and 2018, and still held as of December 31, 2019 and 
2018, the following table provides the adjustments to fair value recognized during the respective periods, the level of valuation 
assumptions used to determine each adjustment, and the carrying value of the related individual assets or portfolios at December 
31, 2019 and 2018.

(In thousands)

Fair Value

Fair Value Measurements Using

Quoted Prices in 
Active Markets 
for Identical 
Assets
 (Level 1)

Significant Other
Observable Inputs
(Level 2)

Significant 
Unobservable 
Inputs
 (Level 3)

Total Gains
(Losses)

Balance at December 31, 2019

Collateral dependent impaired loans

Mortgage servicing rights

Long-lived assets

Balance at December 31, 2018

Collateral dependent impaired loans

Mortgage servicing rights

Long-lived assets

$

$

422 $

— $

— $

422 $

7,749

1,098

294 $

6,478

914

—

—

— $

—

—

—

—

— $

—

—

7,749

1,098

294 $

6,478

914

(263)

(327)

(362)

(269)

9

(552)

Valuation methods for instruments measured at fair value on a nonrecurring basis

Following is a description of the Company’s valuation methodologies used for other financial and nonfinancial instruments 

measured at fair value on a nonrecurring basis.  

Collateral dependent impaired loans

While the overall loan portfolio is not carried at fair value, the Company periodically records nonrecurring adjustments to the 
carrying value of loans based on fair value measurements for partial charge-offs of the uncollectible portions of those loans.  
Nonrecurring adjustments also include certain impairment amounts for collateral dependent loans when establishing the allowance 
for loan losses.  Such amounts are generally based on the fair value of the underlying collateral supporting the loan.  In determining 
the value of real estate collateral, the Company relies on external and internal appraisals of property values depending on the size 
and complexity of the real estate collateral.  The Company maintains a staff of qualified appraisers who also review third party 
appraisal reports for reasonableness.  In the case of non-real estate collateral, reliance is placed on a variety of sources, including 
external estimates of value and judgments based on the experience and expertise of internal specialists. Values of all loan collateral 
are  regularly  reviewed  by  credit  administration.    Unobservable  inputs  to  these  measurements,  which  include  estimates  and 
judgments often used in conjunction with appraisals, are not readily quantifiable.  These measurements are classified as Level 3.  
Changes in fair value recognized for partial charge-offs of loans and loan impairment reserves on loans held by the Company at 
December 31, 2019 and 2018 are shown in the table above.

Mortgage servicing rights

The Company initially measures its mortgage servicing rights at fair value and amortizes them over the period of estimated 
net servicing income.  They are periodically assessed for impairment based on fair value at the reporting date.  Mortgage servicing 
rights do not trade in an active market with readily observable prices.  Accordingly, the fair value is estimated based on a valuation 
model which calculates the present value of estimated future net servicing income.  The model incorporates assumptions that 
market participants use in estimating future net servicing income, including estimates of prepayment speeds, market discount 
rates, cost to service, float earnings rates, and other ancillary income, including late fees.  The fair value measurements are classified 
as Level 3.

Long-lived assets 

When investments in branch facilities and various office buildings are determined to be impaired, their carrying values are 
written down to estimated fair value, or estimated fair value less cost to sell if the property is held for sale.  Fair value is estimated 
in a process which considers current local commercial real estate market conditions and the judgment of the sales agent and often 
involves obtaining third party appraisals from certified real estate appraisers.  The carrying amounts of these real estate holdings 
are regularly monitored by real estate professionals employed by the Company. These fair value measurements are classified as 
Level 3.  Unobservable inputs to these measurements, which include estimates and judgments often used in conjunction with 
appraisals, are not readily quantifiable. 

113

18. Fair Value of Financial Instruments

The carrying amounts and estimated fair values of financial instruments held by the Company are set forth below.  Fair value 
estimates are made at a specific point in time based on relevant market information.  They do not reflect any premium or discount 
that could result from offering for sale at one time the Company's entire holdings of a particular financial instrument.  Because 
no market exists for many of the Company's financial instruments, fair value estimates are based on judgments regarding future 
expected loss experience, risk characteristics and economic conditions.  These estimates are subjective, involve uncertainties, and 
cannot be determined with precision.  Changes in assumptions could significantly affect the estimates.

The estimated fair values of the Company’s financial instruments and the classification of their fair value measurement within 

the valuation hierarchy are as follows at December 31, 2019 and 2018:

Estimated Fair Value at December 31, 2019

Level 1

Level 2

Level 3

Total

$

— $
—
—
—
—
—
—
—
—
—
854,705
—
395,850
491,615
—
16,518

— $ 5,526,303 $ 5,526,303
898,152
898,152
—
2,849,213
2,849,213
—
2,333,002
2,333,002
—
1,938,505
1,938,505
—
344,424
344,424
—
708,209
708,209
—
4,478
4,478
—
14,602,286
— 14,602,286
13,809
—
8,741,888
149,025
869,592
869,592
395,850
—
491,615
—
105,674
599
16,518
—
$ 1,758,688 $ 7,857,042 $ 15,621,502 $ 25,237,232

13,809
7,738,158
—
—
—
105,075
—

$ 6,890,687 $
11,621,716
—
20,035
—
—
—
16,518

$ 18,548,956 $

— $
—
—
—
—
988
9,989
—

— $ 6,890,687
— 11,621,716
2,022,629
20,035
1,831,518
988
10,219
16,518
10,977 $ 3,854,377 $ 22,414,310

2,022,629
—
1,831,518
—
230
—

(In thousands)
Financial Assets
Loans:
Business
Real estate - construction and land
Real estate - business
Real estate - personal
Consumer
Revolving home equity
Consumer credit card
Overdrafts
Total loans
Loans held for sale
Investment securities
Securities purchased under agreements to resell
Interest earning deposits with banks
Cash and due from banks
Derivative instruments
Assets held in trust for deferred compensation plan
       Total
Financial Liabilities
Non-interest bearing deposits
Savings, interest checking and money market deposits
Certificates of deposit
Federal funds purchased
Securities sold under agreements to repurchase
Other borrowings
Derivative instruments
Liabilities held in trust for deferred compensation plan
       Total

Carrying
Amount

$ 5,565,449
899,377
2,833,554
2,354,760
1,964,145
349,251
764,977
6,304
14,737,817
13,809
8,741,888
850,000
395,850
491,615
105,674
16,518
$ 25,353,171

$ 6,890,687
11,621,716
2,008,012
20,035
1,830,737
988
10,219
16,518
$ 22,398,912

114

(In thousands)
Financial Assets
Loans:
Business
Real estate - construction and land
Real estate - business
Real estate - personal
Consumer
Revolving home equity
Consumer credit card
Overdrafts
Total loans
Loans held for sale
Investment securities
Federal funds sold
Securities purchased under agreements to resell
Interest earning deposits with banks
Cash and due from banks
Derivative instruments
Assets held in trust for deferred compensation plan
       Total
Financial Liabilities
Non-interest bearing deposits
Savings, interest checking and money market deposits
Certificates of deposit
Federal funds purchased
Securities sold under agreements to repurchase
Other borrowings
Derivative instruments
Liabilities held in trust for deferred compensation plan
       Total

Carrying
Amount

$ 5,106,427
869,659
2,875,788
2,127,083
1,955,572
376,399
814,134
15,236
14,140,298
20,694
8,698,666
3,320
700,000
689,876
507,892
41,210
12,968
$ 24,814,924

$ 6,980,298
11,685,239
1,658,122
13,170
1,943,219
8,702
13,421
12,968
$ 22,315,139

Estimated Fair Value at December 31, 2018

Level 1

Level 2

Level 3

Total

$

— $
—
—
—
—
—
—
—
—
—
910,237
3,320
—
689,876
507,892
—
12,968

— $ 5,017,694 $ 5,017,694
868,274
868,274
—
2,846,095
2,846,095
—
2,084,370
2,084,370
—
1,916,627
1,916,627
—
365,069
365,069
—
756,651
756,651
—
11,223
—
11,223
13,866,003
— 13,866,003
20,694
—
8,698,666
145,139
3,320
—
693,228
693,228
689,876
—
507,892
—
41,210
583
12,968
—
$ 2,124,293 $ 7,704,611 $ 14,704,953 $ 24,533,857

20,694
7,643,290
—
—
—
—
40,627
—

$ 6,980,298 $
11,685,239
—
13,170
—
—
—
12,968

$ 18,691,675 $

— $
—
—
—
—
7,751
13,328
—

— $ 6,980,298
— 11,685,239
1,663,748
13,170
1,944,458
8,702
13,421
12,968
21,079 $ 3,609,250 $ 22,322,004

1,663,748
—
1,944,458
951
93
—

19. Derivative Instruments

The notional amounts of the Company’s derivative instruments are shown in the table below.  These contractual amounts, 
along with other terms of the derivative, are used to determine amounts to be exchanged between counterparties and are not a 
measure of loss exposure.  With the exception of the interest rate floors (discussed below), the Company's derivative instruments 
are accounted for as free-standing derivatives, and changes in their fair value are recorded in current earnings. 

(In thousands)

Interest rate swaps

Interest rate floors

Interest rate caps

Credit risk participation agreements

Foreign exchange contracts

Mortgage loan commitments

Mortgage loan forward sale contracts

Forward TBA contracts

Total notional amount

    December 31

2019

2018

$

2,606,181

$

2,006,280

1,500,000

59,316

316,225

10,936

13,755

1,943

17,500

1,000,000

62,163

143,460

6,206

14,544

5,768

16,500

$

4,525,856

$ 3,254,921

The largest group of notional amounts relate to interest rate swap contracts sold to commercial customers who wish to modify 
their interest rate sensitivity.  The customers are engaged in a variety of businesses, including real estate, manufacturing, retail 

115

product distribution, education, and retirement communities. These customer swaps are offset by matching contracts purchased 
by the Company from other financial dealer institutions.  Contracts with dealers that require central clearing are novated to a 
clearing agency who becomes the Company's counterparty.  Because of the matching terms of the offsetting contracts, in addition 
to collateral provisions which mitigate the impact of non-performance risk, changes in fair value subsequent to initial recognition 
have a minimal effect on earnings. 

Many of the Company’s interest rate swap contracts with large financial institutions contain contingent features relating to 
debt ratings or capitalization levels.  Under these provisions, if the Company’s debt rating falls below investment grade or if the 
Company ceases to be “well-capitalized” under risk-based capital guidelines, certain counterparties can require immediate and 
ongoing collateralization on interest rate swaps in net liability positions or instant settlement of the contracts.  The Company 
maintains debt ratings and capital well above these minimum requirements.  

As of December 31, 2019, the Company has entered into three interest rate floors with a combined notional value of $1.5 
billion, to hedge the risk of declining interest rates on certain floating rate commercial loans indexed to one month LIBOR.  The 
first interest rate floor has a purchased strike rate of 2.25% and became effective on January 1, 2020 and matures on January 1, 
2026.  The second interest rate floor has a purchased strike rate of 2.50% and is effective on June 1, 2020 and matures on June 1, 
2026.   The  third interest  rate floor  has  a  purchased  strike  rate of  2.00%  and is  effective  December 15, 2020  and  matures  on 
December 15, 2026.  The premiums paid for these floors totaled $31.3 million.  As of December 31, 2019, the maximum length 
of time over which the Company is hedging its exposure to the variability in future cash flows is approximately 7.0 years.  The 
interest rate floors qualified and were designated as cash flow hedges and were assessed for effectiveness using regression analysis.  
The change in the fair value of the interest rate floors are recorded in AOCI, net of the amortization of the premium paid, which 
is recorded against interest and fees on loans in the consolidated statements of income.  As of December 31, 2019, net deferred 
gains on the interest rate floors totaled $40.4 million (pre-tax) and were recorded in AOCI in the consolidated balance sheet.  As 
of December 31, 2019, it is expected that $4.1 million (pre-tax) of interest rate floor premium amortization will be reclassified 
from AOCI into earnings over the next twelve months.   

The Company also contracts with other financial institutions, as a guarantor or beneficiary, to share credit risk associated with 
certain interest rate swaps through risk participation agreements.  The Company’s risks and responsibilities as guarantor are further 
discussed in Note 21 on Commitments, Contingencies and Guarantees.  In addition, the Company enters into foreign exchange 
contracts, which are mainly comprised of contracts to purchase or deliver foreign currencies for customers at specific future dates.

Under its program to sell residential mortgage loans in the secondary market, the Company designates certain newly-originated 
residential mortgage loans as held for sale.  Derivative instruments arising from this activity include mortgage loan commitments 
and forward loan sale contracts.  Changes in the fair values of the loan commitments and funded loans prior to sale that are due 
to changes in interest rates are economically hedged with forward contracts to sell residential mortgage-backed securities in the 
to-be-announced (TBA) market.  These forward TBA contracts are also considered to be derivatives and are settled in cash at the 
security settlement date.

116

 
The fair values of the Company’s derivative instruments, whose notional amounts are listed above, are shown in the table 
below. Information about the valuation methods used to determine fair value is provided in Note 17 on Fair Value Measurements. 

 The Company's policy is to present its derivative assets and derivative liabilities on a gross basis in its consolidated balance 
sheets and these are reported in other assets and other liabilities.  Certain collateral posted to and from the Company's clearing 
counterparty has been offset against the fair values of cleared swaps, such that at December 31, 2019 in the table below, the positive 
fair values of cleared swaps were reduced by $617 thousand and the negative fair values of cleared swaps were reduced by $28.5 
million.  At December 31, 2018, the positive fair values of cleared swaps were reduced by $8.1 million and the negative fair values 
of cleared swaps were reduced by $6.5 million.  

(In thousands) 

Derivatives designated as hedging instruments:

Interest rate floors

Total derivatives designated as hedging instruments

Derivatives not designated as hedging instruments:

Interest rate swaps
Interest rate caps

Credit risk participation agreements
Foreign exchange contracts
Mortgage loan commitments

Mortgage loan forward sale contracts
Forward TBA contracts

Total derivatives not designated as hedging instruments

Total

Asset Derivatives

December 31

Liability Derivatives

December 31

2019

2018

2019

2018

Fair Value

Fair Value

$

$

$

$

$

$

67,192

67,192

37,774
4

140
97
459

6
2

29,031

29,031

11,537
24

47
20
536

15
—

$

$

$

— $

— $

—

—

(9,916)
(4)

$

(13,110)
(24)

(230)
(32)
—

(2)
(35)

(93)
(8)
—

(8)
(178)

$

$

38,482

105,674

$

$

12,179

41,210

$

$

(10,219)

(10,219)

$

$

(13,421)

(13,421)

117

 
The pre-tax effects of derivative instruments on the consolidated statements of income are shown in the tables below.

Amount of Gain or (Loss)
Recognized in OCI
Included
Component

Excluded
Component

Location of Gain (Loss)
Reclassified from AOCI into
Income

(In thousands)

Amount of Gain (Loss) Reclassified
from AOCI into Income
Included
Component

Excluded
Component

Total

Total

Interest rate floors*

(In thousands)
For the Year Ended December 31, 2019
Derivatives in cash flow hedging relationships:
$
$

Total
For the Year Ended December 31, 2018
Derivatives in cash flow hedging relationships:
$
$

27,481 $
27,481 $

8,381 $
8,381 $

Interest rate floors*

Total

50,327 $
50,327 $

— $
— $

* No hedging relationship existed during 2017.

(In thousands)

Derivative instruments:

Interest rate swaps

Interest rate caps

Credit risk participation agreements

Foreign exchange contracts:

Mortgage loan commitments

Mortgage loan forward sale contracts

Forward TBA contracts

Total

(22,846)
(22,846)

Interest and fees on loans

Total

8,381
8,381

Interest and fees on loans

Total

$
$

$
$

(3,793) $
(3,793) $

— $
— $

(3,793)
(3,793)

(760) $
(760) $

— $
— $

(760)
(760)

Location of Gain or (Loss) Recognized
in Income on Derivative

Amount of Gain or (Loss) Recognized in
Income on Derivative

For the Years
Ended December 31

2019

2018

2017

Other non-interest income

$

4,732

$

3,914

$

1,978

Other non-interest income

Other non-interest income

Other non-interest income

Loan fees and sales

Loan fees and sales

Loan fees and sales

—

(16)

53

(77)

(3)

(837)

11

150

31

(45)

5

414

—

35

(80)

231

64

(648)

$

3,852

$

4,480

$

1,580

The following table shows the extent to which assets and liabilities relating to derivative instruments have been offset in the 
consolidated balance sheets.  It also provides information about these instruments which are subject to an enforceable master 
netting arrangement, irrespective of whether they are offset, and the extent to which the instruments could potentially be offset.  
Also shown is collateral received or pledged in the form of other financial instruments, which is generally cash or marketable 
securities.  The collateral amounts in this table are limited to the outstanding balances of the related asset or liability (after netting 
is applied); thus amounts of excess collateral are not shown.  Most of the derivatives in the following table were transacted under 
master netting arrangements that contain a conditional right of offset, such as close-out netting, upon default.

While the Company is party to master netting arrangements with most of its swap derivative counterparties, the Company does 
not offset derivative assets and liabilities under these arrangements on its consolidated balance sheet.  Collateral exchanged between 
the Company and dealer bank counterparties is generally subject to thresholds and transfer minimums, and usually consist of 
marketable securities.  By contract, these may be sold or re-pledged by the secured party until recalled at a subsequent valuation 
date by the pledging party.  For those swap transactions requiring central clearing, the Company posts cash or securities to its 
clearing agent.  Collateral positions are valued daily, and adjustments to amounts received and pledged by the Company are made 
as appropriate to maintain proper collateralization for these transactions.  Swap derivative transactions with customers are generally 
secured by rights to non-financial collateral, such as real and personal property, which is not shown in the table below. 

118

(In thousands)

December 31, 2019

Assets:

Derivatives subject to master netting

agreements

Derivatives not subject to master

netting agreements

Total derivatives

Liabilities:

Derivatives subject to master netting

agreements

Derivatives not subject to master

netting agreements

Total derivatives

December 31, 2018

Assets:

Derivatives subject to master netting

agreements

Derivatives not subject to master

netting agreements

Total derivatives

Liabilities:

Derivatives subject to master netting

agreements

Derivatives not subject to master

netting agreements

Total derivatives

Gross Amount
Recognized

Gross Amounts
Offset in the
Balance Sheet

Net Amounts
Presented in the
Balance Sheet

Gross Amounts Not Offset in the
Balance Sheet

Financial
Instruments
Available for
Offset

Collateral
Received/
Pledged

Net Amount

$

105,147 $

— $

105,147 $

(8,104) $

(59,525) $

37,518

527

105,674

10,083

136

10,219

—

—

—

—

—

527

105,674

10,083

(8,104)

(437)

1,542

136

10,219

$

40,613 $

— $

40,613 $

(2,992) $

(26,174) $

11,447

597

41,210

13,333

88

13,421

—

—

—

—

—

597

41,210

13,333

(2,992)

(261)

10,080

88

13,421

119

20. Resale and Repurchase Agreements

The following table shows the extent to which assets and liabilities relating to securities purchased under agreements to resell 
(resale agreements) and securities sold under agreements to repurchase (repurchase agreements) have been offset in the consolidated 
balance sheets, in addition to the extent to which they could potentially be offset.  Also shown is collateral received or pledged, 
which consists of marketable securities.  The collateral amounts in the table are limited to the outstanding balances of the related 
asset or liability (after netting is applied); thus amounts of excess collateral are not shown.  The agreements in the following table 
were transacted under master netting arrangements that contain a conditional right of offset, such as close-out netting, upon default.

Resale and repurchase agreements are agreements to purchase/sell securities subject to an obligation to resell/repurchase the 
same or similar securities.  They are accounted for as collateralized financing transactions, not as sales and purchases of the 
securities  portfolio.    The  securities  collateral  accepted  or  pledged  in  resale  and  repurchase  agreements  with  other  financial 
institutions also may be sold or re-pledged by the secured party, but is usually delivered to and held by third party trustees.  The 
Company generally retains custody of securities pledged for repurchase agreements with customers.  

The Company is party to agreements commonly known as collateral swaps.  These agreements involve the exchange of collateral 
under simultaneous repurchase and resale agreements with the same financial institution counterparty. These repurchase and resale 
agreements have the same principal amounts, inception dates, and maturity dates and have been offset against each other in the 
consolidated balance sheets, as permitted under the netting provisions of ASC 210-20-45.  The collateral swaps totaled $200.0 
million at December 31, 2019 and $450.0 million at December 31, 2018.  At December 31, 2019, the Company had posted collateral 
of $204.3 million in marketable securities, consisting of agency mortgage-backed bonds, and had accepted $209.6 million in 
agency mortgage-backed bonds.

(In thousands)

December 31, 2019

Total resale agreements, subject to
master netting arrangements

Total repurchase agreements, subject to

master netting arrangements

December 31, 2018

Total resale agreements, subject to
master netting arrangements

Total repurchase agreements, subject to

master netting arrangements

Gross Amount
Recognized

Gross Amounts
Offset in the
Balance Sheet

Net Amounts
Presented in the
Balance Sheet

Gross Amounts Not Offset in the
Balance Sheet

Financial
Instruments
Available for
Offset

Securities
Collateral
Received/
Pledged

Net Amount

$

1,050,000 $

(200,000) $

850,000 $

— $

(850,000) $

2,030,737

(200,000)

1,830,737

—

(1,830,737)

$

1,150,000 $

(450,000) $

700,000 $

— $

(700,000) $

2,393,219

(450,000)

1,943,219

—

(1,943,219)

—

—

—

—

120

The table below shows the remaining contractual maturities of repurchase agreements outstanding at December 31, 2019 and 
2018, in addition to the various types of marketable securities that have been pledged by the Company as collateral for these 
borrowings.

(In thousands)
December 31, 2019
Repurchase agreements, secured by:
  U.S. government and federal agency obligations
  Government-sponsored enterprise obligations
  Agency mortgage-backed securities
  Non-agency mortgage-backed securities
  Asset-backed securities
  Other debt securities
   Total repurchase agreements, gross amount recognized
December 31, 2018
Repurchase agreements, secured by:
  U.S. government and federal agency obligations
  Government-sponsored enterprise obligations
  Agency mortgage-backed securities
  Non-agency mortgage-backed securities
  Asset-backed securities
  Other debt securities
   Total repurchase agreements, gross amount recognized

Remaining Contractual Maturity of the Agreements

Overnight and
continuous

Up to 90 days

Greater than 90
days

Total

$

$

$

$

526,283 $
32,575
973,774
71,399
60,012
50,375
1,714,418 $

387,541 $
18,466
882,744
187,740
322,680
98,522
1,897,693 $

— $
—
48,517
—
40,000
—
88,517 $

— $
—
227,802
—
—
—

227,802 $

150,000 $

100,000 $

—
31,774
—
—
—

—
213,752
—
—
—

181,774 $

313,752 $

526,283
32,575
1,250,093
71,399
100,012
50,375
2,030,737

637,541
18,466
1,128,270
187,740
322,680
98,522
2,393,219

21. Commitments, Contingencies and Guarantees    

The Company engages in various transactions and commitments with off-balance sheet risk in the normal course of business 
to  meet  customer financing  needs.   The  Company  uses  the  same  credit  policies  in  making  the  commitments and  conditional 
obligations described below as it does for on-balance sheet instruments.  The following table summarizes these commitments at 
December 31:

(In thousands)

Commitments to extend credit:

Credit card

Other

Standby letters of credit, net of participations

Commercial letters of credit

2019

2018

$

5,063,166 $

5,328,502

6,123,264

5,840,967

377,338

7,050

353,905

13,774

Commitments to extend credit are legally binding agreements to lend to a borrower providing there are no violations of any 
conditions established in the contract.  As many of the commitments are expected to expire without being drawn upon, the total 
commitment does not necessarily represent future cash requirements.  Refer to Note 2 on Loans and Allowance for Loan Losses 
for further discussion.

Commercial letters of credit act as a means of ensuring payment to a seller upon shipment of goods to a buyer.  The majority 
of commercial letters of credit issued are used to settle payments in international trade.  Typically, letters of credit require presentation 
of documents which describe the commercial transaction, evidence shipment, and transfer title.

The Company, as a provider of financial services, routinely issues financial guarantees in the form of financial and performance 
standby letters of credit.  Standby letters of credit are contingent commitments issued by the Company generally to guarantee the 
payment or performance obligation of a customer to a third party.  While these represent a potential outlay by the Company, a 
significant amount of the commitments may expire without being drawn upon.  The Company has recourse against the customer 
for any amount it is required to pay to a third party under a standby letter of credit.  The letters of credit are subject to the same 
credit policies, underwriting standards and approval process as loans made by the Company.  Most of the standby letters of credit 
are secured, and in the event of nonperformance by the customer, the Company has rights to the underlying collateral, which could 
include commercial real estate, physical plant and property, inventory, receivables, cash and marketable securities.

121

At December 31, 2019, the Company had recorded a liability in the amount of $2.6 million, representing the carrying value 
of the guarantee obligations associated with the standby letters of credit.  This amount will be accreted into income over the 
remaining life of the respective commitments.  Commitments outstanding under these letters of credit, which represent the maximum 
potential future payments guaranteed by the Company, were $377.3 million at December 31, 2019.

The Company regularly purchases various state tax credits arising from third-party property redevelopment.  These credits are 
either resold to third parties or retained for use by the Company.  During 2019, purchases and sales of tax credits amounted to 
$90.6 million and $84.9 million, respectively.  At December 31, 2019, the Company had outstanding purchase commitments 
totaling $160.9 million that it expects to fund in 2020.

The Company periodically enters into risk participation agreements (RPAs) as a guarantor to other financial institutions, in 
order to mitigate those institutions’ credit risk associated with interest rate swaps with third parties.  The RPA stipulates that, in 
the event of default by the third party on the interest rate swap, the Company will reimburse a portion of the loss borne by the 
financial institution.  These interest rate swaps are normally collateralized (generally with real property, inventories and equipment) 
by the third party, which limits the credit risk associated with the Company’s RPAs.  The third parties usually have other borrowing 
relationships with the Company.  The Company monitors overall borrower collateral, and at December 31, 2019, believes sufficient 
collateral is available to cover potential swap losses. The RPAs are carried at fair value throughout their term, with all changes in 
fair value, including those due to a change in the third party’s creditworthiness, recorded in current earnings.  The terms of the 
RPAs, which correspond to the terms of the underlying swaps, range from 3 to 11 years.  At December 31, 2019, the fair value of 
the Company's guarantee liability RPAs was $230 thousand, and the notional amount of the underlying swaps was $208.9 million.  
The maximum potential future payment guaranteed by the Company cannot be readily estimated and is dependent upon the fair 
value of the interest rate swaps at the time of default.

The Company has various legal proceedings pending at December 31, 2019, arising in the normal course of business. While 
some matters pending against the Company specify damages claimed by plaintiffs, others do not seek a specified amount of 
damages or are at very early stages of the legal process. The Company records a loss accrual for all legal and regulatory matters 
for which it deems a loss is probable and can be reasonably estimated. Some matters, which are in the early stages, have not yet 
progressed to the point where a loss amount can be determined to be probable and estimable.

22. Related Parties 

The Company’s Chief Executive Officer, its Executive Chairman, and its former Vice Chairman are directors of Tower Properties 
Company (Tower) and, together with members of their immediate families, beneficially own approximately 67% of the outstanding 
stock of Tower.  At December 31, 2019, Tower owned 211,996 shares of Company stock.  Tower is primarily engaged in the 
business of owning, developing, leasing and managing real property.  

Payments from the Company and its affiliates to Tower are summarized below.   These payments, with the exception of dividend 
payments, relate to property management services, including construction oversight, on three Company-owned office buildings 
and related parking garages in downtown Kansas City.   

(In thousands)

Leasing agent fees

Operation of parking garages

Building management fees

Property construction management fees

Dividends paid on Company stock held by Tower

Total

2019

2018

2017

154 $

133 $

118

2,001

250

210

95

1,935

136

181

2,733 $

2,480 $

32

82

1,954

146

232

2,446

$

$

Tower has a $13.5 million line of credit with the Bank which is subject to normal credit terms and has a variable interest rate.   

The  line  of  credit  is  collateralized  by  Company  stock  and  based  on  collateral  value  had  a  maximum  borrowing  amount  of 
approximately $11.5  million at  December  31, 2019.   There  were  no  borrowings  under  this  line  during  2019,  and  no  balance 
outstanding at December 31, 2019.  There were no borrowings during 2018, and the maximum borrowings during 2017 were $5.2 
million.  There was no balance outstanding at December 31, 2018 or 2017.  Interest paid on borrowings during the last three years 
was not significant.  Letters of credit may be collateralized under this line of credit; however, there were no letters of credit 
outstanding during 2019, 2018 or 2017, and thus, no fees were received during these periods.  From time to time, the Bank extends 
additional credit to Tower for construction and development projects.  No construction loans were outstanding during 2019, 2018
and 2017.

122

Tower leases office space in the Kansas City bank headquarters building owned by the Company.  Rent paid to the Company 
totaled $75 thousand in 2019, $74 thousand in 2018, and $74 thousand in 2017, at $17.00, $16.69 and $15.75 per square foot, 
respectively. 

Directors of the Company and their beneficial interests have deposit accounts with the Bank and may be provided with cash 
management and other banking services, including loans, in the ordinary course of business.  Such loans were made on substantially 
the same terms, including interest rates and collateral, as those prevailing at the time for comparable transactions with other 
unrelated persons and did not involve more than the normal risk of collectability.

As discussed in Note 21 on Commitments, Contingencies and Guarantees, the Company regularly purchases various state tax 
credits arising from third-party property redevelopment and resells the credits to third parties.   During 2019, the Company sold 
state tax credits to its Executive Chairman, its former Vice Chairman, its Chief Executive Officer, and its Chief Credit Officer in 
the amount of $865 thousand, $663 thousand, $166 thousand, and $83 thousand, respectively, for personal tax planning.  During 
2018, the Company sold state tax credits to its Executive Chairman, its former Vice Chairman, and its Chief Executive Officer in 
the amount of $831 thousand, $759 thousand, and $119 thousand, respectively.  During 2017, the Company sold state tax credits 
to its Executive Chairman, its former Vice Chairman, and its Chief Executive Officer in the amount of $694 thousand, $598 
thousand, and $67 thousand, respectively.  The terms of the sales and the amounts paid were the same as the terms and amounts 
paid for similar tax credits by persons not related to the Company.

123

23. Parent Company Condensed Financial Statements

Following are the condensed financial statements of Commerce Bancshares, Inc. (Parent only) for the periods indicated:

Condensed Balance Sheets

(In thousands)

Assets

Investment in consolidated subsidiaries:

Bank

Non-banks

Cash

Investment securities:

Available for sale debt

Equity

Note receivable due from bank subsidiary

Advances to subsidiaries, net of borrowings

Income tax benefits

Other assets

Total assets

Liabilities and stockholders’ equity

Pension obligation

Other liabilities

Total liabilities

Stockholders’ equity

Total liabilities and stockholders’ equity

Condensed Statements of Income

(In thousands)

Income

Dividends received from consolidated bank subsidiary

Earnings of consolidated subsidiaries, net of dividends

Interest and dividends on investment securities

Management fees charged to subsidiaries

Investment securities gains (losses)

Net interest income on advances and note to subsidiaries

Other

Total income

Expense

Salaries and employee benefits

Professional fees

Data processing fees paid to affiliates

Community service

Other

Total expense

Income tax benefit

Net income

December 31

2019

2018

$

2,687,692 $

2,587,489

71,290

301,913

67,538

207,462

1,399

2,969

50,000

26,097

9,973

23,528

2,576

3,191

50,000

19,867

8,590

23,734

3,174,861 $

2,970,447

$

$

13,028 $

27,149

40,177

3,134,684

$

3,174,861 $

12,645

26,504

39,149

2,931,298

2,970,447

For the Years Ended December 31

2019

2018

2017

$

500,000 $

200,000 $

(79,641)

233,785

1,698

36,776

3,572

1,208

4,700

10,698

37,688

(4,581)

1,299

2,390

160,002

147,678

2,099

30,431

41,717

514

3,346

468,313

481,279

385,787

32,882

2,050

3,142

87

13,019

51,180

(4,098)

33,588

2,383

3,341

152

10,729

50,193

(2,456)

$

421,231 $

433,542 $

33,714

2,036

3,512

32,093

10,671

82,026

(15,622)

319,383

124

Condensed Statements of Cash Flows

(In thousands)

Operating Activities

Net income

Adjustments to reconcile net income to net cash provided by operating activities:

Earnings of consolidated subsidiaries, net of dividends

Other adjustments, net

Net cash provided by operating activities

Investing Activities

Decrease in securities purchased under agreements to resell

(Increase) decrease in investment in subsidiaries, net

Proceeds from sales of investment securities

Proceeds from maturities/pay downs of investment securities

Purchases of investment securities

Note receivable due from bank subsidiary

Increase in advances to subsidiaries, net

Net purchases of building improvements and equipment

Net cash provided by (used in) investing activities

Financing Activities

Purchases of treasury stock

Accelerated share repurchase agreements

Issuance of stock under equity compensation plans

Cash dividends paid on common stock

Cash dividends paid on preferred stock

Net cash used in financing activities

Increase in cash

Cash at beginning of year

Cash at end of year

Income tax receipts, net

For the Years Ended December 31

2019

2018

2017

$

421,231 $

433,542 $

319,383

79,641

2,491

503,363

—

(12)

3,856

1,150

(63)

—

(6,230)

(235)

(1,534)

(134,904)

(150,000)

(8)

(233,785)

(147,678)

2,505

202,262

—

—

41,638

1,988

(125)

—

(5,296)

(133)

38,072

(11,268)

160,437

155,775

11

11,006

2,295

—

(50,000)

(9,518)

(52)

109,517

(75,231)

(17,771)

—

(10)

—

(8)

(91,619)

(9,000)

(118,398)

151,556

51

(113,466)

(100,238)

(9,000)

(9,000)

(407,378)

(184,479)

94,451

207,462

55,855

151,607

$

$

301,913 $

207,462 $

151,607

(2,337) $

(1,965) $

(8,991)

Dividends paid by the Parent to its shareholders were substantially provided from Bank dividends. The Bank may distribute 
common dividends without prior regulatory approval, provided that the dividends do not exceed the sum of net income for the 
current year and retained net income for the preceding two years, subject to maintenance of minimum capital requirements. The 
Parent charges fees to its subsidiaries for management services provided, which are allocated to the subsidiaries based primarily 
on total average assets. The Parent makes cash advances to its private equity subsidiaries for general short-term cash flow purposes. 
Advances may be made to the Parent by its subsidiary bank holding company for temporary investment of idle funds. Interest on 
such advances is based on market rates.

In 2017, the Bank borrowed $50.0 million from the Parent as part of its strategy to manage FDIC insurance premiums.  The 

note has a rolling 13 month maturity, and the interest rate is a variable rate equal to the one year treasury rate. 

For the past several years, the Parent has maintained a $20.0 million line of credit for general corporate purposes with the 

Bank.  The Parent has not borrowed under this line during the past three years.  

At December 31, 2019, the fair value of the investment securities held by the Parent consisted of investments of $2.8 million
in preferred stock with readily determinable fair values, $188 thousand in equity securities that do not have readily determinable 
fair values, and $1.4 million in non-agency mortgage-backed securities.  

125

Item 9.  CHANGES  IN  AND  DISAGREEMENTS  WITH  ACCOUNTANTS  ON  ACCOUNTING  AND 

FINANCIAL DISCLOSURE

There were no changes in or disagreements with accountants on accounting and financial disclosure.

Item 9a.   CONTROLS AND PROCEDURES

Conclusion Regarding the Effectiveness of Disclosure Controls and Procedures

Under the supervision and with the participation of our management, including our principal executive officer and principal 
financial officer, we conducted an evaluation of our disclosure controls and procedures, as such term is defined in Rules 13a-15(e) 
and 15d-15(e) under the Securities Exchange Act of 1934. Based on this evaluation, our principal executive officer and our principal 
financial officer concluded that our disclosure controls and procedures were effective as of the end of the period covered by this 
annual report.

Management’s Report on Internal Control Over Financial Reporting

Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such 
term is defined in Exchange Act Rules 13a-15(f) and 15d-15(f). Under the supervision and with the participation of our management, 
including our principal executive officer and principal financial officer, we conducted an evaluation of the effectiveness of our 
internal control over financial reporting based on the framework in Internal Control — Integrated Framework (2013) issued by 
the Committee of Sponsoring Organizations of the Treadway Commission.  Based on our evaluation under the framework in 
Internal Control — Integrated Framework (2013), our management concluded that our internal control over financial reporting 
was effective as of December 31, 2019.   

The  Company’s  internal  control  over  financial  reporting  as  of  December  31,  2019  has  been  audited  by  KPMG  LLP,  an 

independent registered public accounting firm, as stated in their report which follows.

Changes in Internal Control Over Financial Reporting

 No change in the Company’s internal control over financial reporting occurred that has materially affected, or is reasonably 

likely to materially affect, such controls during the last quarter of the period covered by this report. 

126

Report of Independent Registered Public Accounting Firm

To the Shareholders and Board of Directors
Commerce Bancshares, Inc.: 

Opinion on Internal Control Over Financial Reporting 

We have audited Commerce Bancshares, Inc.'s and subsidiaries (the Company) internal control over financial reporting as of 
December 31, 2019, based on criteria established in Internal Control - Integrated Framework (2013) issued by the Committee 
of Sponsoring Organizations of the Treadway Commission.  In our opinion, the Company maintained, in all material respects, 
effective internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control - 
Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. 

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) 
(PCAOB), the consolidated balance sheets of the Company as of December 31, 2019 and 2018, the related consolidated 
statements of income, comprehensive income, cash flows, and changes in equity for each of the years in the three-year period 
ended December 31, 2019, and the related notes (collectively, the consolidated financial statements), and our report dated 
February 25, 2020 expressed an unqualified opinion on those consolidated financial statements. 

Basis for Opinion 

The Company’s management is responsible for maintaining effective internal control over financial reporting and for its 
assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s 
Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal 
control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are 
required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable 
rules and regulations of the Securities and Exchange Commission and the PCAOB. 

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the 
audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all 
material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control 
over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating 
effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we 
considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. 

Definition and Limitations of Internal Control Over Financial Reporting 

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the 
reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally 
accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures 
that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and 
dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit 
preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and 
expenditures of the company are being made only in accordance with authorizations of management and directors of the 
company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or 
disposition of the company’s assets that could have a material effect on the financial statements. 

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, 
projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate 
because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. 

Kansas City, Missouri
February 25, 2020 

127

 
 
 
 
 
 
 
 
 
 
 
 
Item 9b.  OTHER INFORMATION

None 

PART III

Item 10.  DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE

The information required by Items 401, 405 and 407(c)(3), (d)(4) and (d)(5) of Regulation S-K regarding executive officers, 
directors, and corporate governance is included at the end of Part I of this Form 10-K under the caption “Information about the 
Company's Executive Officers” and under the captions “Proposal One - Election of the 2023 Class of Directors”, “Delinquent 
Section  16(a)  Reports”,  “Audit  and  Risk  Committee    Report”,  “Committees  of  the  Board"  and  "Shareholder  Proposals  and 
Nominations" in the definitive proxy statement, which is incorporated herein by reference.

The Company’s senior financial officer code of ethics for the chief executive officer and senior financial officers of the Company, 
including the chief financial officer, principal accounting officer or controller, or persons performing similar functions, is available 
at www.commercebank.com. Amendments to, and waivers of, the code of ethics are posted on this Web site.

Item 11.  EXECUTIVE COMPENSATION

The information required by Items 402 and 407(e)(4) and (e)(5) of Regulation S-K regarding executive compensation is included 
under  the  captions  “Compensation  Discussion  and  Analysis”,  “Executive  Compensation”,  “Director  Compensation”, 
“Compensation and Human Resources Committee Report”, and “Compensation and Human Resources Committee Interlocks and 
Insider Participation” in the definitive proxy statement, which is incorporated herein by reference.

Item 12.  SECURITY  OWNERSHIP  OF  CERTAIN  BENEFICIAL  OWNERS AND  MANAGEMENT AND 

RELATED STOCKHOLDER MATTERS

The information required by Items 201(d) and 403 of Regulation S-K is included under the captions “Equity Compensation 
Plan Information” and “Security Ownership of Certain Beneficial Owners and Management” in the definitive proxy statement, 
which is incorporated herein by reference.

Item 13.  CERTAIN  RELATIONSHIPS  AND  RELATED  TRANSACTIONS,  AND  DIRECTOR 

INDEPENDENCE

The information required by Items 404 and 407(a) of Regulation S-K is covered under the captions “Proposal One - Election 
of the 2023 Class of Directors” and “Corporate Governance” in the definitive proxy statement, which is incorporated herein by 
reference.

Item 14.  PRINCIPAL ACCOUNTING FEES AND SERVICES

The information required by Item 9(e) of Schedule 14A is included under the captions “Pre-approval of Services by the External 

Auditor” and “Fees Paid to KPMG LLP” in the definitive proxy statement, which is incorporated herein by reference.

128

Item 15.  EXHIBITS AND FINANCIAL STATEMENT SCHEDULES

PART IV

(a) The following documents are filed as a part of this report:

(1)

(2)

Financial Statements:
Consolidated Balance Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Comprehensive Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Cash Flows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consolidated Statements of Changes in Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notes to Consolidated Financial Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary of Quarterly Statements of Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Financial Statement Schedules:
All schedules are omitted as such information is inapplicable or is included in the financial 
statements.

Page

60
61
62
63
64
65
53

(b) The exhibits filed as part of this report and exhibits incorporated herein by reference to other documents are listed
below.

3 —Articles of Incorporation and By-Laws:

(1) Restated Articles of Incorporation, as amended, were filed in quarterly report on Form 10-Q (Commission 
file number 1-36502) dated May 7, 2019, and the same are hereby incorporated by reference.

(2) By-Laws, as amended, were filed in annual report on Form 10-K (Commission file number 1-36502) dated 
February 25, 2020, and the same are hereby incorporated by reference.

4 — Instruments defining the rights of security holders, including indentures:

(1) Pursuant to paragraph (b)(4)(iii) of Item 601 Regulation S-K, Registrant will furnish to the Commission upon
request copies of long-term debt instruments.

(2) Description of Commerce Bancshares, Inc. registered securities.

10 — Material Contracts (Each of the following is a management contract or compensatory plan arrangement):

(1) Commerce Bancshares, Inc. Executive Incentive Compensation Plan amended and restated as of January 1, 
2019, was filed in annual report on Form 10-K (Commission file number 1-36502) dated February 21, 2019, and 
the same is hereby incorporated by reference.

(2) Commerce Bancshares, Inc. Stock Purchase Plan for Non-Employee Directors amended and restated as of 
April 17, 2013 was filed in current report on Form 8-K (Commission file number 0-2989) dated April 23, 2013, 
and the same is hereby incorporated by reference.

(3) Commerce Executive Retirement Plan amended and restated as of January 28, 2011 was filed in annual report 
on Form 10-K (Commission file number 0-2989) dated February 25, 2011, and the same is hereby incorporated 
by reference.

(4) 2009 Form of Severance Agreement between Commerce Bancshares, Inc. and the persons listed at the end of 
such agreement was filed in annual report on Form 10-K (Commission file number 1-36502) dated February 24, 
2015, and the same is hereby incorporated by reference.

(5) 2015 Form of Severance Agreement between Commerce Bancshares, Inc. and the persons listed at the end of 
such agreement was filed in annual report on Form 10-K (Commission file number 1-36502) dated February 24, 
2015, and the same is hereby incorporated by reference.

(6) 2009 Form of Severance Agreement between Commerce Bancshares, Inc. and the persons listed at the end of 
such agreement was filed in annual report on Form 10-K (Commission file number 1-36502) dated February 21, 
2019, and the same is hereby incorporated by reference.

129

(7) Trust Agreement for the Commerce Bancshares, Inc. Executive Incentive Compensation Plan amended and 
restated as of January 1, 2001 was filed in quarterly report on Form 10-Q (Commission file number 0-2989) 
dated May 8, 2001, and the same is hereby incorporated by reference.

(8) Commerce Bancshares, Inc. 2020 Compensatory Arrangements with CEO and Named Executive Officers 
were filed in amended current report on Form 8-K (Commission file number 1-36502) dated February 7, 2020, 
and the same is hereby incorporated by reference.

(9) Commerce Bancshares, Inc. Amended and Restated 2005 Equity Incentive Plan, amended and restated as of 
April 17, 2013 (incorporated by reference to Exhibit 10(j) to Commerce Bancshares, Inc.'s Form 8-K dated April 
23, 2013).

(9)(1) Amendment No. 1 dated November 12, 2018 to Commerce Bancshares, Inc. Amended and Restated 2005 
Equity Incentive Plan, amended and restated as of April 17, 2013, was filed in annual report on Form 10-K 
(Commission file number 1-36502) dated February 21, 2019.

(10) Commerce Bancshares, Inc. Stock Appreciation Rights Agreement and Commerce Bancshares, Inc. 
Restricted Stock Award Agreement, pursuant to the 2005 Equity Incentive Plan, were filed in current report on 
Form 8-K (Commission file number 0-2989) dated February 23, 2006, and the same are hereby incorporated by 
reference.

(11) Commerce Bancshares, Inc. Stock Appreciation Rights Agreement, Commerce Bancshares, Inc. Restricted 
Stock Award Agreements for Executive Officers, and Commerce Bancshares, Inc. Restricted Stock Award 
Agreements for Employees other than Executive Officers, pursuant to the 2005 Equity Incentive Plan, were filed 
in quarterly report on Form 10-Q (Commission file number 0-2989) dated May 6, 2013, and the same are hereby 
incorporated by reference.

(12) Form of Notice of Grant of Award and Award Agreement for Restricted Stock for Executive Officers, 
pursuant to the Commerce Bancshares, Inc. 2005 Equity Incentive Plan, was filed in quarterly report on Form 
10-Q (Commission file number 0-2989) dated May 7, 2014, and the same is hereby incorporated by reference.

(13) Form of Notice of Grant of Award and Award Agreement for Restricted Stock for Employees other than 
Executive Officers, pursuant to the Commerce Bancshares, Inc. 2005 Equity Incentive Plan, was filed in 
quarterly report on Form 10-Q (Commission file number 0-2989) dated May 7, 2014, and the same is hereby 
incorporated by reference.

(14) Form of Notice of Grant of Award and Award Agreement for Stock Appreciation Rights, pursuant to the 
Commerce Bancshares, Inc. 2005 Equity Incentive Plan, was filed in quarterly report on Form 10-Q 
(Commission file number 0-2989) dated May 7, 2014, and the same is hereby incorporated by reference.

(15) Form of Notice of Grant of Award and Award Agreement for Restricted Stock, pursuant to the Commerce 
Bancshares, Inc. 2005 Equity Incentive Plan, was filed in annual report on Form 10-K (Commission file number 
1-36502) dated February 21, 2019, and the same is hereby incorporated by reference. 

21 — Subsidiaries of the Registrant

23 — Consent of Independent Registered Public Accounting Firm

24 — Power of Attorney

31.1 — Certification of CEO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

31.2 — Certification of CFO pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

32 — Certifications of CEO and CFO pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the 
Sarbanes-Oxley Act of 2002

101 — Interactive data files pursuant to Rule 405 of Regulation S-T: (i) the Consolidated Balance Sheets, (ii) the
Consolidated Statements of Income, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated
Statements of Changes in Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial
Statements, tagged as blocks of text and in detail.  The instance document does not appear in the interactive data file because
its XBRL tags are embedded within the inline XBRL document.

104 — Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

Item 16.  FORM 10-K SUMMARY

None. 

130

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused 

this report to be signed on its behalf by the undersigned thereunto duly authorized this 25th day of February 2020.

SIGNATURES

COMMERCE BANCSHARES, INC.

By:

/s/ THOMAS J. NOACK
Thomas J. Noack

Senior Vice President & Secretary

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons 

on behalf of the Registrant and in the capacities indicated on the 25th day of February 2020.

By:

By:

By:

/s/ JOHN W. KEMPER

John W. Kemper
Chief Executive Officer

/s/ CHARLES G. KIM
Charles G. Kim

Chief Financial Officer

/s/ PAUL A. STEINER
Paul A. Steiner

Controller

(Chief Accounting Officer)

All the Directors on the Board of Directors*

David W. Kemper

Terry D. Bassham

John R. Capps

Earl H. Devanny, III

W. Thomas Grant, II

Karen L. Daniel

John W. Kemper

Jonathan M. Kemper

Benjamin F. Rassieur, III

Todd R. Schnuck

Andrew C. Taylor

Kimberly G. Walker

____________
*  The Directors of Registrant listed executed a power of attorney authorizing Thomas J. Noack, their attorney-in-fact, to sign this 

report on their behalf.

By:

131

/s/ THOMAS J. NOACK
Thomas J. Noack

Attorney-in-Fact

 
 
The consolidated subsidiaries of the Registrant at February 1, 2020 were as follows:

Exhibit 21

Name
CBI-Kansas, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Kansas

Location

State or Other
Jurisdiction of
Incorporation

Clayton Financial Corp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO
Clayton Realty Corp.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO

Commerce Bank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
Commerce Brokerage Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO
Missouri
Clayton Holdings, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
Missouri
Missouri
Delaware
Illinois Financial, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peoria, IL
Delaware
Illinois Realty, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peoria, IL
Commerce Insurance Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fenton, MO
Missouri
Commerce Investment Advisors, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
CBI Equipment Finance, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
Tower Redevelopment Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
CBI Insurance Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Arizona
CFB Partners, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO
Delaware
CFB Venture Fund I, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri
Delaware
Capital for Business, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kansas City, MO Missouri

CFB Venture Fund, L.P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clayton, MO

Consent of Independent Registered Public Accounting Firm 

Exhibit 23

The Board of Directors
Commerce Bancshares, Inc.:

We consent to the incorporation by reference in the Registration Statements No. 33-28294, No. 33-82692, No. 33-8075, No.
33-78344, No. 333-14651, No. 333-186867, No. 333-188374, and No. 333-214495 on Form S-8 and No. 333-140221 and No. 
333-196689 on Form S-3ASR of Commerce Bancshares, Inc. of our reports dated February 25, 2020, with respect to the consolidated 
balance sheets of Commerce Bancshares, Inc. as of December 31, 2019 and 2018, the related consolidated statements of income, 
comprehensive income, cash flows, and changes in equity for each of the years in the three-year period ended December 31, 2019, 
and the related notes (collectively, the consolidated financial statements), and the effectiveness of internal control over financial 
reporting as of December 31, 2019, which reports appear in the December 31, 2019 annual report on Form 10-K of Commerce 
Bancshares, Inc.  

KPMG LLP

Kansas City, Missouri
February 25, 2020 

 
POWER OF ATTORNEY

Exhibit 24

KNOW ALL MEN BY THESE PRESENTS, that the undersigned do hereby appoint Thomas J. Noack and Paul A. Steiner, or 
either of them, attorney for the undersigned to sign the Annual Report on Form 10-K of Commerce Bancshares, Inc., for the fiscal 
year ended December 31, 2019, together with any and all amendments which might be required from time to time with respect 
thereto, to be filed with the Securities and Exchange Commission under the Securities Exchange Act of 1934, with respect to 
Commerce Bancshares, Inc., with full power and authority in either of said attorneys to do and perform in the name of and on 
behalf of the undersigned every act whatsoever necessary or desirable to be done in the premises as fully and to all intents and 
purposes as the undersigned might or could do in person.

IN WITNESS WHEREOF, the undersigned have executed these presents as of this 7th day of February, 2020.

/s/ TERRY D. BASSHAM

/s/ JOHN R. CAPPS

/s/ EARL H. DEVANNY, III

/s/ W. THOMAS GRANT, II

/s/ KAREN L. DANIEL

/s/ DAVID W. KEMPER

/s/ JOHN W. KEMPER

/s/ JONATHAN M. KEMPER 

/s/ BENJAMIN F. RASSIEUR, III

/s/  TODD R. SCHNUCK

/s/ ANDREW C. TAYLOR  

/s/ KIMBERLY G. WALKER

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CERTIFICATION

Exhibit 31.1

I, John W. Kemper, certify that:

1. I have reviewed this annual report on Form 10-K of Commerce Bancshares, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact 
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading 
with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in 
all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented 
in this report;

4. The  registrant’s  other  certifying  officer  and  I  are  responsible  for  establishing  and  maintaining  disclosure  controls  and 
procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined 
in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed  such  disclosure  controls  and  procedures,  or  caused  such  disclosure  controls  and  procedures  to  be 
designed  under  our  supervision,  to  ensure  that  material  information  relating  to  the  registrant,  including  its  consolidated 
subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being 
prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting 
to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the 
preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report 
based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during 
the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially 
affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing 
the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial 
reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report 
financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in 

the registrant’s internal control over financial reporting.

February 25, 2020

/s/ JOHN W. KEMPER
John W. Kemper
President and
Chief Executive Officer

 
 
 
 
 
Exhibit 31.2

I, Charles G. Kim, certify that:

1. I have reviewed this annual report on Form 10-K of Commerce Bancshares, Inc.;

CERTIFICATION

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact 
necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading 
with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in 
all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented 
in this report;

4. The  registrant’s  other  certifying  officer  and  I  are  responsible  for  establishing  and  maintaining  disclosure  controls  and 
procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined 
in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed  such  disclosure  controls  and  procedures,  or  caused  such  disclosure  controls  and  procedures  to  be 
designed  under  our  supervision,  to  ensure  that  material  information  relating  to  the  registrant,  including  its  consolidated 
subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being 
prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting 
to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the 
preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our 
conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report 
based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during 
the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially 
affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over 
financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing 
the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial 
reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report 
financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in 

the registrant’s internal control over financial reporting.

February 25, 2020

/s/ CHARLES G. KIM
Charles G. Kim
Executive Vice President and
Chief Financial Officer

 
 
 
 
 
 
 
 
CERTIFICATION PURSUANT TO
18 U.S.C. SECTION 1350,
AS ADOPTED PURSUANT TO
SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

Exhibit 32

In connection with the Annual Report of Commerce Bancshares, Inc. (the “Company”) on Form 10-K for the year ended 
December 31, 2019 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), we, John W. Kemper 
and Charles G. Kim, Chief Executive Officer and Chief Financial Officer, respectively, of the Company, hereby certify, pursuant 
to 18 U.S.C. Section 1350 as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to the best of our knowledge:

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of 

operations of the Company.

/s/ JOHN W. KEMPER
John W. Kemper
Chief Executive Officer

/s/ CHARLES G. KIM
Charles G. Kim
Chief Financial Officer

February 25, 2020

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the 
Company and furnished to the Securities and Exchange Commission or its staff upon request.

CORPOR ATE HEADQUARTERS 

INVESTOR INQUIRIES 

1000 Walnut 
P.O. Box 419248 
Kansas City, MO  64141-6248 
816.234.2000 
www.commercebank.com

INDEPENDENT ACCOUNTANTS 

KPMG LLP 
Kansas City, MO

TR ANSFER AGENT, REGISTR AR  
AND DIVIDEND DISBURSING AGENT 

Shareholder correspondence should be mailed to: 

Computershare Trust Company, N.A. 
P.O. Box 505000 
Louisville, KY 40233 

Overnight correspondence should be sent to: 

Computershare 
462 South 4th Street, Suite 1600 
Louisville, KY 40202 

Within USA Telephone: 800.317.4445 
Outside USA Telephone: 781.575.2723 

Shareholders, analysts and investors seeking information about the 
company should direct their inquiries to: 

Matthew Burkemper 

Senior Vice President, Commerce Bank 

Corporate Development and Investor Relations 

8000 Forsyth Boulevard 

St. Louis, MO 63105 

314.746.7485 

Matthew.Burkemper@commercebank.com

SHAREHOLDERS MAY RECEIVE FUTURE ANNUAL REPORTS AND PROX Y 
MATERIALS ONLINE 

To receive materials electronically, rather than by mail, individuals who hold 
stock in their name may enroll for electronic delivery at Computershare’s 
investor website:  www.computershare.com/investor   

•  If you have already created a login ID and password at the above site, log in  
  and follow the prompts to “Enroll in  Electronic Delivery.” 

•  If you have not created a login ID and password on the above site, choose  
  “Create Login.” You will need the Social Security  number or tax ID number  
  associated with your Commerce  stock account to create the login.  After  
  you have created your login, follow the  prompts to “Enroll in Electronic  
  Delivery.” 

Hearing Impaired/TDD: 800.952.9245 
Website:  www.computershare.com/investor 

Please note: 

•  Your consent is entirely revocable. 

Shareholder online inquiries: 
https://www.us.computershare.com/investor/Contact

•  You can always vote your proxy on the internet whether or not you elect to  
  receive your materials electronically. 

Shareholders who hold their Commerce stock through a bank, broker or other 
holder of record should refer to the information provided by that entity for 
instructions on how to elect to view future annual reports and proxy statements 
over the internet. 

Employee PIP (401(k)) shareholders who have a company email address and 
online access will automatically be enrolled to receive the Annual Report, Proxy 
Statement, and proxy card over the internet unless they choose to opt out by 
emailing the Corporate Secretary at Thomas.Noack@commercebank.com.

STOCK EXCHANGE LISTING 

Nasdaq 
Symbol-Common Stock: CBSH 
Symbol-Preferred Stock: CBSHP

COMMON STOCK INFORMATION 

The table below sets forth the high and low prices of actual 
transactions for the company’s common stock, adjusted for 
the December 2019 5% stock dividend, which is publicly 
traded on the Nasdaq Stock Market.

FISCAL 2019

HIGH

LOW

First Quarter

$60.97

$52.97

Second Quarter

Third Quarter

Fourth Quarter

ANNUAL MEETING 

59.01

58.90

68.65

53.93

52.05

54.56

The annual meeting of shareholders will be held Wednesday, 
April 15, 2020 at 9:30 a.m. on the 10th floor of the Commerce 
Bank building located at 8000 Forsyth Boulevard, St. Louis, 
MO 63105.

C O M M E R C E   B A N C S H A R E S ,  I N C .

1000 WALNUT 
P.O. BOX 419248

KANSAS CITY, MO 64141-6248 

Phone: (816) 234-2000 
            (800) 892-7100

Email: CBSHInvestorRelations@commercebank.com
Website: www.commercebank.com

An Equal Opportunity Employer

Copyright © 2020 Commerce Bancshares, Inc.  All rights reserved.