Fiserv
Annual Report 2012

Plain-text annual report

2012 Annual Report Standing for something. Financial Highlights Financial Highlights (In millions, except per share and stock price data) Revenue Adjusted revenue Adjusted operating margin Adjusted EPS Free cash flow Free cash flow per share Stock price (end of year) $ $ $ $ $ $ 2012 2012 2012 4,482 4,482 4,482 4,196 4,196 4,196 29.6% 29.6% 29.6% 5.13 5.13 5.13 772 772 772 5.61 5.61 5.61 79.03 79.03 79.03 2011 2010 2009 $ $ 4,337 4,071 29.2% 4.58 746 5.18 58.74 $ $ 4,133 3,929 29.4% 4.05 775 5.11 58.56 $ $ 4,077 3,871 28.7% 3.66 668 4.30 48.48 $ $ 2008 4,587 3,893 27.6% 3.33 603 3.70 36.37 Adjusted revenue, adjusted operating margin, adjusted EPS, free cash flow, and free cash flow per share are non-GAAP financial measures. See page 8 for more information. $4.2 $4.2 $4.2 $4 3 2 1 0 $5.61 $5.61 $5.61 $6.00 5.00 4.00 3.00 2.00 1.00 0 $5.13 $5.13 $5.13 $6.00 5.00 4.00 3.00 2.00 1.00 0 08 09 10 11 12 12 12 Adjusted Revenue (in billions) 08 09 10 11 12 12 12 Adjusted EPS 08 09 10 11 12 12 12 Free Cash Flow per Share A symbol, a logo, a financial statement. Solutions, awards, thought leadership. Each reveals something about the character of our company – our performance, our promise, our perspectives. Underpinning this story is conviction. We are focused on building a better world for providers and users of financial services technology. Amid evolving customer needs, regulatory change, technological innovation and new sources of competition, Fiserv stands for progress and possibility. – We stand for a new kind of financial freedom, where services can be seamlessly and securely accessed in the way consumers and businesses need them: At their fingertips, on their terms and without disruption. We stand with our clients, delivering technology that helps their customers glide through their financial lives: Instantly get money to a cash-strapped college student. Collect and deposit customer payments from a job site. Pay bills on the fly. Better prepare for the unknowns of the future. Manage finances in the moment. We stand for client value, delivering a broad array of integrated solutions that make financial services providers more responsive, compliant, efficient and profitable. Innovations that create new revenue and enable our clients to win in a competitive environment. Solutions that help them to consistently be their very best, no matter the challenge or opportunity. We stand for principles. Making decisions with the best interests of our clients, their customers and our industry in mind has made us a leader. Our success is attributed to how we do business, as reflected in our values: Earn client trust every day; create with purpose; inspire and achieve excellence; do the right thing; and deliver on the promise of one Fiserv. We stand for excellence. Examples of our highly rated solutions: u #1 in online banking by Mercator Advisory Group u #1 provider of electronic bill payment and bill presentment by Aite Group u #1 financial crime risk management system by Chartis Research u #1 compliance monitoring and control software by Operational Risk & Regulation u "Best in Class" for mobile banking by Javelin Strategy & Research This is who we are and what we stand for. 1 Our Fellow Shareholders: We understand. Each day, thousands of Fiserv clients serve millions of consumers, small businesses and commercial customers through our market-leading solutions. Each one of these interactions contributes to the depth of the overall relationship between businesses and their customers which today are enabled -- and often even defined -- by technology. Enhancing the quality of these experiences is vital to our clients’ success and an instrumental part of what we do. – We provide technologies that deal in “matters of money”-- areas that we know are personal and emotional -- and our solutions form the foundation for digital financial experiences around the world. As such, we have an opportunity to equip our clients to deliver on the promise of a better financial life for their customers. We don’t take that responsibility lightly. We understand what it takes to lead, and made important progress on that front in 2012. At Fiserv, part of our stance is to look for new and innovative ways to help our clients meet their commitments. By effectively navigating the nuances of a rapidly evolving market, we can better serve our clients, create opportunities for our associates and, over time, expect to provide above market returns for our shareholders. That’s our commitment. We understand what it takes to lead, and made important progress on that front in 2012. Our efforts should serve us well as we continue to build an enterprise that will win both today and in the future. 2012: A Year to Remember For some, our performance during the year may have seemed unremarkable. We don’t see it that way. Fiserv is in the enviable position of being at the center of a financial services technology revolution; and is a business that generates solid financial results, year after year, without much fanfare. This year was no exception. – The market environment became clearer as the year progressed, but it didn’t turn sustainably positive. We saw continuing pressures across the financial landscape that manifested in more regulatory and risk scrutiny, new competitors, financial pressures and the increasing demands of a more sophisticated, empowered digital audience. Within that context, we didn’t shy away from the future. We took steps to build it. We enhanced our capital structure, invested in innovative products and capabilities, and further enhanced our management team. These actions should position us to produce even stronger performance over the next several years. We also honed our value proposition in areas of traditional strength -- such as bill payment and online banking -- while adding capabilities to our solution set in newer, emerging areas such as Mobiliti™ and Popmoney®. > 2 Jeff Yabuki, President and Chief Executive Officer Don Dillon, Chairman of the Board We have an opportunity to equip our clients to deliver on the promise of a better financial life for their customers. We don't take that responsibility lightly. 3 We introduced our mobile card reader, SpotPay™, to enable any of the more than 25 million U.S. small businesses, which collect billions of payments annually, to accept debit and credit card payments through their mobile phone or tablet. In addition, we introduced our real-time, money movement capability for Popmoney in late 2012. This innovation enables people to send and receive money instantly, at the press of a button, aligning with the growing demands of the digital consumer. Real-time money movement and "on the spot" card payments represent a powerful value proposition, which could translate to billions of dollars of new financial institution revenue. We expect to enable real-time capabilities across a number of our payment networks over the next several years. Sales in 2012 were once again a bright spot, including the most significant bill payment sales year in memory. We expanded our key payments solutions base by more than 1,000 clients, added more than 550 institutions to our mobile solution, and once again won more than our fair share of account processing clients. Total sales increased more than 15 percent over our stellar 2011 results, with a much stronger bias to recurring revenue. We also renewed our largest bill payment client during the year, which increases certainty and maintains market scale for the next decade. While enhancing our growth foundation, we continued to turn the dials on our business model, recording our 27th consecutive year of double-digit adjusted earnings per share growth. Adjusted earnings per share grew 12 percent to a record $5.13, and adjusted operating margin expanded by 40 basis points for the year. Although overall revenue growth for the year fell short of expectations, we saw meaningful growth in high-quality recurring revenue. The strength of our implementation pipeline, along with strong sales performance, gives us increased confidence in our prospects for revenue growth acceleration. We understand that an important part of our shareholder value proposition is capital allocation. We generated $772 million of adjusted free cash flow and, importantly, per share free cash flow increased 8 percent to $5.61 for the year. We did not complete any acquisitions in 2012, opting instead to return 80 percent of our free cash flow, or $625 million, to shareholders through the repurchase of over 9 million shares of stock. Since 2006, we have returned more than $3 billion to shareholders through our share repurchase program. We seek to optimize value creation at the intersection of disciplined capital allocation and the attractive free cash flow characteristics of our business. Our equity performance for the year was strong, with FISV returning 35 percent versus 16 percent for the S&P 500®. We have consistently outperformed the S&P 500 over the last seven years, returning significantly more than the benchmark index over the period. We will take that type of “unremarkable” any time. In 2012, we introduced our real-time capability, enabling people to send and receive money instantly. 4 2012 Highlights – Member of the NASDAQ 100 – More than 1 in 3 U.S. financial institutions rely on Fiserv for account processing solutions – More than $1 trillion moved – 27 consecutive years of double-digit adjusted EPS growth – Serving clients in more than 80 countries – Forward Momentum Each year, we take stock of our performance and review our readiness for the future. We also assess the relative change in our breakthrough quotient -- meaning the number and quality of opportunities that truly have the potential to change our performance trajectory through differentiated new value to clients. We made important progress on this front in 2012. – As part of this assessment, we made the decision to acquire Open Solutions in January 2013. The work we did in developing our Acumen® account processing platform proved that there is a sizeable part of the market ready now for a next-generation solution, which includes significant add-on capabilities that complete the value equation for the institution. We could not organically meet all the demand for Acumen, and this acquisition provides a proven platform to support the opportunity. With Open Solutions, we also added a team of associates who serve their 3,300 clients with the same passion and commitment we see within Fiserv. And last, we have important opportunities to provide meaningful new value to these clients through our suite of market-leading solutions. We believe this acquisition is well-aligned strategically and a strong allocation of capital. We are in the enviable position of having any one of several opportunities that could have a breakthrough impact on the market. For example, Popmoney for retail or small business and real-time money movement represent new and differentiated value to consumers and their financial institutions, which should translate into meaningful new growth for your company. Breakthrough performance does not happen on its own. It requires the steadfast belief that the solutions will meaningfully improve financial experiences while enhancing the performance of our clients. We must maintain the commitment to make it happen. At Fiserv, we stand for enabling best-in-class results for our clients. Our more than 21,000 associates approach each day intently focused on making that promise a reality. Best clients, best ideas, best people. That’s been the Fiserv way for nearly 30 years, and we intend to make the next 30 even better. – Jeffery W. Yabuki President and Chief Executive Officer Donald F. Dillon Chairman of the Board 5 Corporate Information Board of Directors Donald F. Dillon, Chairman of the Board Christopher M. Flink Daniel P. Kearney Dennis F. Lynch Denis J. O’Leary Glenn M. Renwick Kim M. Robak Doyle R. Simons Thomas C. Wertheimer Jeffery W. Yabuki – Executive Committee Jeffery W. Yabuki President and Chief Executive Officer James W. Cox Executive Vice President, Corporate Development Shawn Donovan Executive Vice President and Chief Sales Officer Mark A. Ernst Executive Vice President and Chief Operating Officer Michael P. Gianoni Executive Vice President and Group President, Financial Institutions Rahul Gupta Executive Vice President and Group President, Digital Payments Thomas J. Hirsch Executive Vice President, Chief Financial Officer, Treasurer and Assistant Secretary Kevin Pennington Executive Vice President, Human Resources Clifford Skelton Executive Vice President and Chief Information Officer Charles W. Sprague Executive Vice President, General Counsel and Secretary Steven Tait Executive Vice President and Group President, International 6 Corporate Headquarters Fiserv, Inc. 255 Fiserv Drive Brookfield, WI 53045 (262) 879-5000 – Digital Media www.fiserv.com www.facebook.com/Fiserv www.twitter.com/Fiserv – Investor Relations (800) 425-FISV (3478) investor.relations@fiserv.com – Stock Listing and Symbol NASDAQ Global Select Market Symbol: FISV – Annual Meeting of Shareholders The 2013 Annual Meeting of Shareholders will be held on Wednesday, May 22, 2013 at 10:00 a.m. Central Time in the Lubar Auditorium at the Milwaukee Art Museum, 700 North Art Museum Drive, Milwaukee, WI 53202. – Shareholder Information Copies of the company’s annual, quarterly and current reports, as filed with the Securities and Exchange Commission, are available on request from the company. Visit our website at www.fiserv.com for updated news releases, stock performance, financial reports, conference call webcasts, SEC filings, corporate governance and other investor information. – Independent Registered Public Accounting Firm Deloitte & Touche LLP Milwaukee, Wisconsin – Transfer Agent Wells Fargo Shareowner Services 1110 Centre Pointe Curve, Suite 101 MAC N9173-010 Mendota Heights, MN 55120 (800) 468-9716 www.shareowneronline.com Solutions for a Digital and Connected World With 16,000 clients, 21,000 associates and 700 solutions, we are a leading global provider of financial services technology. We deliver innovation across a breadth of competencies: Payments Solutions for optimizing all aspects of payments to help create efficiency and drive growth – ACH Solutions ATM Solutions Bank Platforms Biller Solutions Card Solutions Case Management & Resolution Convergent Payments Solutions Credit & Debit Solutions Credit Union Platforms Currency Supply Chain Management Electronic Billing & Payment Solutions Float Management Solutions Item Processing Solutions Mobile Solutions Output Solutions Payments Network Payments Performance ManagementSM Personal Payments Services Prepaid Solutions Remittance Solutions Source Capture Solutions® Treasury Management Walk-In Solutions Processing Services Solutions for reliably and securely managing account-based transactions – Account Processing Solutions ACH Solutions ATM Solutions Bank Platforms Biller Solutions Card Solutions Credit & Debit Solutions Credit Union Platforms Electronic Billing & Payment Solutions Institutional Management Item Processing Solutions Lending Solutions Output Solutions Prepaid Solutions Remittance Solutions Wealth Management Risk & Compliance Solutions for proactive risk prevention and mitigation – Bank Platforms Credit Union Platforms Financial Control Solutions Financial Crime Risk Management Financial Performance Management Financial Risk Management Institutional Management Lending Solutions Wealth Management Customer & Channel Management Solutions for attracting, retaining and growing customer relationships – Account Aggregation Services Bank Platforms Biller Solutions Branch Solutions Credit Union Platforms Electronic Billing & Payment Solutions Lending Solutions Loyalty & Reward Solutions Marketing Communications Mobile Solutions Online Banking Solutions Output Solutions Personal Payments Services Walk-In Solutions Wealth Management Insights & Optimization Solutions for transforming information to actionable business insights – Account Aggregation Services Bank Intelligence Solutions® Business Technology Services Currency Supply Chain Management Enterprise Content Management Housing Information & Insights Information Management Solutions Payments Performance ManagementSM Revenue Enhancement Solutions 7 Forward-Looking Statements and Non-GAAP Financial Measures This report contains forward-looking statements that are subject to significant risks and uncertainties. Forward-looking statements include those that express a plan, belief, expectation, estimation, anticipation, intent, contingency, future development, objective, goal or similar expression, and can generally be identified as forward-looking because they include words such as “believes,” “anticipates,” “expects,” “could,” “should” or words of similar meaning. For more information about forward-looking statements and the factors that could cause actual results to differ materially from our current expectations, you should refer to our Annual Report on Form 10-K for the year ended December 31, 2012. – “Adjusted revenue” excludes postage reimbursements of $286 million, $266 million, $204 million, $211 million and $203 million in 2012, 2011, 2010, 2009 and 2008, respectively, and revenue from Fiserv Insurance, in which we have sold our majority interest, of $513 million in 2008. “Adjusted revenue” includes deferred revenue adjustments of $5 million and $22 million in 2009 and 2008, respectively, which were based on the purchase price allocation for the CheckFree acquisition for which we estimated the fair value of deferred revenue from license fees and other client payments. The deferred revenue adjustments represent revenue that would have been recognized by CheckFree or companies it acquired consistent with past practices, which we did not record due to GAAP purchase accounting requirements. – “Adjusted operating margin” excludes amortization of acquisition-related intangible assets of $163 million, $157 million, $148 million, $145 million and $150 million in 2012, 2011, 2010, 2009 and 2008, respectively; postage reimbursements, which are included in both revenue and expenses, of $286 million, $266 million, $204 million, $211 million and $203 million in 2012, 2011, 2010, 2009 and 2008, respectively; and merger costs and other adjustments, including severance and facility shutdown expenses totaling $25 million, $35 million, $21 million and $59 million in 2012, 2011, 2009 and 2008, respectively. “Adjusted operating margin” in 2008 also excludes revenue of $513 million and operating income of $44 million from Fiserv Insurance. – “Adjusted EPS” pertains to our continuing operations and excludes amortization of acquisition- related intangible assets of $0.76, $0.69, $0.60, $0.58 and $0.57 per share in 2012, 2011, 2010, 2009 and 2008, respectively; merger costs and other adjustments, including severance and facility shutdown expenses totaling $0.12, $0.15, $0.04 and $0.22 per share in 2012, 2011, 2009 and 2008, respectively; and other net (gains) losses totaling ($0.08), $0.33, $0.11 and $0.34 per share in 2012, 2011, 2010 and 2008, respectively, primarily related to a tax benefit in 2012, losses on early debt extinguishment in 2011 and 2010, and the loss on the sale of a 51% interest in Fiserv Insurance in 2008. – “Free cash flow per share” is calculated by dividing free cash flow by weighted averaged diluted shares outstanding. “Free cash flow” represents net cash provided by operating activities less capital expenditures and is adjusted for other items totaling $132 million, ($15 million), ($8 million), $16 million and $35 million in 2012, 2011, 2010, 2009 and 2008, respectively, related to the net change in settlement assets and obligations; tax-effected severance, merger and integration payments; the settlement of interest rate hedge contracts; tax benefits from losses on early debt extinguishment; and other items which management believes may not be indicative of the future free cash flow of the company. 8 UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, DC 20549 FORM 10-K Í ‘ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended: December 31, 2012 OR TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number: 0-14948 Fiserv, Inc. (Exact Name of Registrant as Specified in Its Charter) Wisconsin (State or Other Jurisdiction of Incorporation or Organization) 39-1506125 (I.R.S. Employer Identification No.) 255 Fiserv Dr., Brookfield, WI 53045 (Address of Principal Executive Offices, Including Zip Code) Registrant’s telephone number, including area code: Securities registered pursuant to Section 12(b) of the Act: (262) 879-5000 Title of Each Class Name of Each Exchange on Which Registered Common Stock, par value $0.01 per share The NASDAQ Stock Market LLC None Securities registered pursuant to Section 12(g) of the Act: Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes Í No ‘ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act. Yes ‘ No Í Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes Í No ‘ Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes Í No ‘ Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K. Í Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See definitions of “large accelerated filer,” “accelerated filer,” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. Large Accelerated Filer Í Accelerated Filer ‘ Non-Accelerated Filer ‘ Smaller Reporting Company ‘ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ‘ No Í The aggregate market value of the common stock of the registrant held by non-affiliates as of June 29, 2012 (the last trading day of the second fiscal quarter) was $9,622,066,894 based on a closing price of $72.22 on the NASDAQ stock market on that date. The number of shares of the registrant’s common stock, $0.01 par value per share, outstanding at February 15, 2013 was 133,503,529. DOCUMENTS INCORPORATED BY REFERENCE Part III of this report incorporates information by reference to the registrant’s proxy statement for its 2013 annual meeting of shareholders, which proxy statement will be filed with the Securities and Exchange Commission no later than 120 days after the close of the fiscal year ended December 31, 2012. TABLE OF CONTENTS TABLE OF CONTENTS Page Page PART I PART I Item 1. Item 1. Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1A. Item 1A. Risk Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Risk Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1B. Item 1B. Unresolved Staff Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unresolved Staff Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 2. Item 2. Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 3. Item 3. Legal Proceedings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Legal Proceedings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 4. Item 4. Mine Safety Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mine Safety Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive Officers of the Registrant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive Officers of the Registrant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART II PART II Item 5. Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purchases of Equity Securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 6. Item 6. Selected Financial Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selected Financial Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 7. Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Management’s Discussion and Analysis of Financial Condition and Results of Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 7A. Item 7A. Quantitative and Qualitative Disclosures About Market Risk . . . . . . . . . . . . . . . . . . . . Quantitative and Qualitative Disclosures About Market Risk . . . . . . . . . . . . . . . . . . . . Item 8. Item 8. Financial Statements and Supplementary Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Financial Statements and Supplementary Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9. Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Changes in and Disagreements with Accountants on Accounting and Financial Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9A. Item 9A. Controls and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controls and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9B. Item 9B. Other Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART III PART III Item 10. Item 10. Directors, Executive Officers and Corporate Governance . . . . . . . . . . . . . . . . . . . . . . . Directors, Executive Officers and Corporate Governance . . . . . . . . . . . . . . . . . . . . . . . Item 11. Item 11. Executive Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 12. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stockholder Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 13. Item 13. Certain Relationships and Related Transactions, and Director Independence . . . . . . . . Certain Relationships and Related Transactions, and Director Independence . . . . . . . . Item 14. Item 14. Principal Accounting Fees and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Principal Accounting Fees and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART IV PART IV Item 15. Item 15. Exhibits, Financial Statement Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exhibits, Financial Statement Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 9 9 14 14 14 14 15 15 15 15 16 16 18 18 20 20 20 20 32 32 33 33 64 64 64 64 67 67 67 67 67 67 67 67 68 68 68 68 69 69 70 70 i i FORWARD-LOOKING STATEMENTS FORWARD-LOOKING STATEMENTS This Annual Report on Form 10-K contains “forward-looking statements” intended to qualify for the safe harbor This Annual Report on Form 10-K contains “forward-looking statements” intended to qualify for the safe harbor from liability established by the Private Securities Litigation Reform Act of 1995. Forward-looking statements from liability established by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include those that express a plan, belief, expectation, estimation, anticipation, intent, contingency, future include those that express a plan, belief, expectation, estimation, anticipation, intent, contingency, future development or similar expression, and can generally be identified as forward-looking because they include development or similar expression, and can generally be identified as forward-looking because they include words such as “believes,” “anticipates,” “expects,” “could,” “should” or words of similar meaning. Statements words such as “believes,” “anticipates,” “expects,” “could,” “should” or words of similar meaning. Statements that describe our objectives or goals are also forward-looking statements. The forward-looking statements in this that describe our objectives or goals are also forward-looking statements. The forward-looking statements in this report involve significant risks and uncertainties, and a number of factors, both foreseen and unforeseen, that report involve significant risks and uncertainties, and a number of factors, both foreseen and unforeseen, that could cause actual results to differ materially from our current expectations. The factors that may affect our could cause actual results to differ materially from our current expectations. The factors that may affect our results include, among others: the impact on our business of the current state of the economy, including the risk results include, among others: the impact on our business of the current state of the economy, including the risk of reduction in revenue resulting from decreased spending on the products and services we offer; legislative and of reduction in revenue resulting from decreased spending on the products and services we offer; legislative and regulatory actions in the United States and internationally, including the impact of the Dodd-Frank Wall Street regulatory actions in the United States and internationally, including the impact of the Dodd-Frank Wall Street Reform and Consumer Protection Act and related regulations; our ability to successfully integrate acquisitions, Reform and Consumer Protection Act and related regulations; our ability to successfully integrate acquisitions, including Open Solutions Inc., into our operations; changes in client demand for our products or services; pricing including Open Solutions Inc., into our operations; changes in client demand for our products or services; pricing or other actions by competitors; the impact of our strategic initiatives; our ability to comply with government or other actions by competitors; the impact of our strategic initiatives; our ability to comply with government regulations, including privacy regulations; and other factors discussed in this report under the heading “Risk regulations, including privacy regulations; and other factors discussed in this report under the heading “Risk Factors.” You should consider these factors carefully in evaluating forward-looking statements and are cautioned Factors.” You should consider these factors carefully in evaluating forward-looking statements and are cautioned not to place undue reliance on such statements, which speak only as of the date of this report. We undertake no not to place undue reliance on such statements, which speak only as of the date of this report. We undertake no obligation to update forward-looking statements to reflect events or circumstances occurring after the date of this obligation to update forward-looking statements to reflect events or circumstances occurring after the date of this report. We are not including the information provided on the websites referenced herein as part of, or report. We are not including the information provided on the websites referenced herein as part of, or incorporating such information by reference into, this Annual Report on Form 10-K. incorporating such information by reference into, this Annual Report on Form 10-K. In this report, all references to “we,” “us” and “our” refer to Fiserv, Inc. (“Fiserv”), a Wisconsin corporation, In this report, all references to “we,” “us” and “our” refer to Fiserv, Inc. (“Fiserv”), a Wisconsin corporation, and, unless the context otherwise requires, its consolidated subsidiaries. and, unless the context otherwise requires, its consolidated subsidiaries. PART I PART I Item 1. Business Item 1. Business Overview Overview Fiserv, Inc. is a leading global provider of financial services technology. We are publicly traded on the NASDAQ Fiserv, Inc. is a leading global provider of financial services technology. We are publicly traded on the NASDAQ Global Select Market and part of the S&P 500 Index. We serve approximately 16,000 clients worldwide, Global Select Market and part of the S&P 500 Index. We serve approximately 16,000 clients worldwide, including banks, thrifts, credit unions, investment management firms, leasing and finance companies, retailers, including banks, thrifts, credit unions, investment management firms, leasing and finance companies, retailers, merchants and government agencies. We provide account processing systems; electronic payments processing merchants and government agencies. We provide account processing systems; electronic payments processing products and services, such as electronic bill payment and presentment, card-based transaction processing and products and services, such as electronic bill payment and presentment, card-based transaction processing and network services, ACH transaction processing, account-to-account transfer products and person-to-person network services, ACH transaction processing, account-to-account transfer products and person-to-person payments; internet and mobile banking systems; and related services including document and payment card payments; internet and mobile banking systems; and related services including document and payment card production and distribution, check processing and imaging, source capture systems, and lending and risk production and distribution, check processing and imaging, source capture systems, and lending and risk management products and services. The majority of the services we provide are necessary for our clients to management products and services. The majority of the services we provide are necessary for our clients to operate their business and are, therefore, non-discretionary in nature. Our operations are principally located in the operate their business and are, therefore, non-discretionary in nature. Our operations are principally located in the United States where we operate data and transaction processing centers, develop software, perform item United States where we operate data and transaction processing centers, develop software, perform item processing and check imaging, and provide technology support. We also own a 49% interest in StoneRiver processing and check imaging, and provide technology support. We also own a 49% interest in StoneRiver Group, L.P. (“StoneRiver”), which is comprised of our former insurance services businesses. Group, L.P. (“StoneRiver”), which is comprised of our former insurance services businesses. In 2012, we had $4.5 billion in total revenue, $835 million in net cash provided by operating activities from In 2012, we had $4.5 billion in total revenue, $835 million in net cash provided by operating activities from continuing operations and income from continuing operations of $597 million. Processing and services revenue, continuing operations and income from continuing operations of $597 million. Processing and services revenue, which in 2012 represented 83% of our consolidated revenue, is primarily generated from account- and which in 2012 represented 83% of our consolidated revenue, is primarily generated from account- and transaction-based fees under contracts that generally have terms of three to five years. We also have had high transaction-based fees under contracts that generally have terms of three to five years. We also have had high contract renewal rates with our clients. Our international operations contributed 7% of total revenue in each of contract renewal rates with our clients. Our international operations contributed 7% of total revenue in each of 2012 and 2011and 6% in 2010. 2012 and 2011and 6% in 2010. 1 1 We have grown our business by developing highly specialized services and product enhancements, adding new We have grown our business by developing highly specialized services and product enhancements, adding new clients, and acquiring businesses that complement ours, including leading providers of electronic bill payment clients, and acquiring businesses that complement ours, including leading providers of electronic bill payment processing and presentment services, internet and mobile banking solutions, and person-to-person payments, processing and presentment services, internet and mobile banking solutions, and person-to-person payments, which has enabled us to deliver a wide range of integrated products and services and has created new which has enabled us to deliver a wide range of integrated products and services and has created new opportunities for growth. opportunities for growth. We originally incorporated in Delaware in 1984 and reincorporated as a Wisconsin corporation in 1992. Our We originally incorporated in Delaware in 1984 and reincorporated as a Wisconsin corporation in 1992. Our headquarters are located at 255 Fiserv Drive, Brookfield, Wisconsin 53045, and our telephone number is headquarters are located at 255 Fiserv Drive, Brookfield, Wisconsin 53045, and our telephone number is (262) 879-5000. (262) 879-5000. Corporate Transactions Corporate Transactions On January 14, 2013, we acquired Open Solutions Inc. (“Open Solutions”), a provider of account processing On January 14, 2013, we acquired Open Solutions Inc. (“Open Solutions”), a provider of account processing technology for financial institutions. Open Solutions serves over 3,300 clients worldwide, including more than technology for financial institutions. Open Solutions serves over 3,300 clients worldwide, including more than 800 account processing clients located primarily in the United States and Canada. Open Solutions’ primary 800 account processing clients located primarily in the United States and Canada. Open Solutions’ primary account processing product, DNATM, is designed to enable financial institutions to more easily add and customize account processing product, DNATM, is designed to enable financial institutions to more easily add and customize ancillary solutions using its applications feature. This acquisition advances Fiserv’s go-to-market strategies by ancillary solutions using its applications feature. This acquisition advances Fiserv’s go-to-market strategies by adding a number of products and services and by expanding the number of account processing clients to which adding a number of products and services and by expanding the number of account processing clients to which we can provide a broad array of our add-on solutions. As noted below, in 2011, we acquired CashEdge, Inc. we can provide a broad array of our add-on solutions. As noted below, in 2011, we acquired CashEdge, Inc. (“CashEdge”) and Mobile Commerce Ltd. (“M-Com”), and in 2010, we acquired AdviceAmerica, Inc. (“CashEdge”) and Mobile Commerce Ltd. (“M-Com”), and in 2010, we acquired AdviceAmerica, Inc. (“AdviceAmerica”). (“AdviceAmerica”). The Markets We Serve The Markets We Serve General General The market for products and services offered by financial institutions is experiencing continuous change. The The market for products and services offered by financial institutions is experiencing continuous change. The financial industry regularly introduces and implements new payment, deposit, lending, investment and risk financial industry regularly introduces and implements new payment, deposit, lending, investment and risk management products, and the distinctions among the products and services traditionally offered by different management products, and the distinctions among the products and services traditionally offered by different types of financial institutions continue to narrow as they seek to serve the same ultimate customers. types of financial institutions continue to narrow as they seek to serve the same ultimate customers. The growing volume and types of payment transactions and the increased focus on new channels such as internet The growing volume and types of payment transactions and the increased focus on new channels such as internet banking and mobile banking have increased the data and transaction processing needs of financial institutions. banking and mobile banking have increased the data and transaction processing needs of financial institutions. We expect that financial institutions will continue to invest significant capital and human resources to process We expect that financial institutions will continue to invest significant capital and human resources to process transactions, manage information and offer innovative new services to their customers in this rapidly evolving transactions, manage information and offer innovative new services to their customers in this rapidly evolving and competitive environment. We believe that economies of scale in developing and maintaining the and competitive environment. We believe that economies of scale in developing and maintaining the infrastructure, technology, products, services and networks necessary to be competitive in such an environment infrastructure, technology, products, services and networks necessary to be competitive in such an environment are essential to justify these investments. are essential to justify these investments. Our revenue is diversified, and our focus on long-term client relationships and recurring, transaction-oriented Our revenue is diversified, and our focus on long-term client relationships and recurring, transaction-oriented products and services has reduced the impact that consolidation in the financial services industry has had on us. products and services has reduced the impact that consolidation in the financial services industry has had on us. We also have clients that span the entire range of financial institutions in terms of asset size, and our 50 largest We also have clients that span the entire range of financial institutions in terms of asset size, and our 50 largest financial institution clients represent less than 25% of our annual revenue. In addition, we believe that the financial institution clients represent less than 25% of our annual revenue. In addition, we believe that the products and services that we provide can assist financial institutions with the regulatory and economic products and services that we provide can assist financial institutions with the regulatory and economic challenges that they currently face by providing, among other things, opportunities to reduce their costs, challenges that they currently face by providing, among other things, opportunities to reduce their costs, innovative products and services, and new sources of revenue. innovative products and services, and new sources of revenue. We anticipate that demand for products that facilitate customer interaction with financial institutions, including We anticipate that demand for products that facilitate customer interaction with financial institutions, including electronic transactions through the internet or mobile devices, sometimes referred to as “digital channels,” will electronic transactions through the internet or mobile devices, sometimes referred to as “digital channels,” will continue to increase, which we expect to create revenue opportunities for us. As a result, we believe that our continue to increase, which we expect to create revenue opportunities for us. As a result, we believe that our sizable and diverse client base, combined with our position as a leading provider of non-discretionary, recurring sizable and diverse client base, combined with our position as a leading provider of non-discretionary, recurring revenue-based products and services, gives us a solid foundation for growth. In addition, we believe that the revenue-based products and services, gives us a solid foundation for growth. In addition, we believe that the integration of our products and services creates a compelling value proposition for our clients. Our operations are integration of our products and services creates a compelling value proposition for our clients. Our operations are reported in the Payments and Industry Products (“Payments”) and Financial Institution Services (“Financial”) reported in the Payments and Industry Products (“Payments”) and Financial Institution Services (“Financial”) business segments. business segments. 2 2 Payments Payments The businesses in our Payments segment provide financial institutions and other companies with the products The businesses in our Payments segment provide financial institutions and other companies with the products and services required to process electronic payment transactions and to offer their customers access to financial and services required to process electronic payment transactions and to offer their customers access to financial services through digital channels. Financial institutions and other companies have increasingly relied on third- services through digital channels. Financial institutions and other companies have increasingly relied on third- party providers for those products and services, either on a licensed software or outsourced basis, as an party providers for those products and services, either on a licensed software or outsourced basis, as an increasing number of payment transactions are completed electronically and as our clients’ customers seek the increasing number of payment transactions are completed electronically and as our clients’ customers seek the convenience of 24-hour digital access to their financial accounts. Within the Payments segment, we primarily convenience of 24-hour digital access to their financial accounts. Within the Payments segment, we primarily provide electronic bill payment and presentment services, debit and other card-based payment products and provide electronic bill payment and presentment services, debit and other card-based payment products and services, internet and mobile banking software and services, and other electronic payments software and services, services, internet and mobile banking software and services, and other electronic payments software and services, including account-to-account transfers and person-to-person payments. Our businesses in this segment also including account-to-account transfers and person-to-person payments. Our businesses in this segment also provide investment account processing services for separately managed accounts, card and print personalization provide investment account processing services for separately managed accounts, card and print personalization services, and fraud and risk management products and services. services, and fraud and risk management products and services. Financial Financial The businesses in our Financial segment provide financial institutions with the products and services they need to The businesses in our Financial segment provide financial institutions with the products and services they need to run their operations. Many financial institutions that previously developed their own software systems and run their operations. Many financial institutions that previously developed their own software systems and maintained their own data processing operations now license software from third-parties or outsource their data maintained their own data processing operations now license software from third-parties or outsource their data processing requirements by contracting with third-party processors. This has allowed them to reduce costs and processing requirements by contracting with third-party processors. This has allowed them to reduce costs and enhance their products, services, capacity and capabilities. The licensing of software reduces the need for costly enhance their products, services, capacity and capabilities. The licensing of software reduces the need for costly technical expertise within a financial institution, and outsourcing through the utilization of service bureaus or technical expertise within a financial institution, and outsourcing through the utilization of service bureaus or resource management capabilities reduces the infrastructure and other costs required to operate systems resource management capabilities reduces the infrastructure and other costs required to operate systems internally. Within the Financial segment, we provide banks, thrifts and credit unions with account processing internally. Within the Financial segment, we provide banks, thrifts and credit unions with account processing services, item processing and source capture services, loan origination and servicing products, cash management services, item processing and source capture services, loan origination and servicing products, cash management and consulting services, and other products and services that support numerous types of financial transactions. and consulting services, and other products and services that support numerous types of financial transactions. Our Strategy Our Strategy Our vision is to be a global leader in transaction-based technology solutions. Our mission is to provide integrated Our vision is to be a global leader in transaction-based technology solutions. Our mission is to provide integrated technology and services solutions that enable best-in-class results for our clients. We are focused on operating technology and services solutions that enable best-in-class results for our clients. We are focused on operating businesses where we have: deep industry expertise that enables us to serve the market with high effectiveness; a businesses where we have: deep industry expertise that enables us to serve the market with high effectiveness; a strong competitive position, currently or via a clear path in the foreseeable future; long-term, trusted client strong competitive position, currently or via a clear path in the foreseeable future; long-term, trusted client relationships which are based on recurring services and transactions; differentiated solutions that deliver value to relationships which are based on recurring services and transactions; differentiated solutions that deliver value to our clients through integration and innovation; and strong management to execute strategies in a disciplined our clients through integration and innovation; and strong management to execute strategies in a disciplined manner. Consistent with this focus, we continue to operate our business in accordance with the following manner. Consistent with this focus, we continue to operate our business in accordance with the following strategic framework: strategic framework: • Portfolio Management. We expect to acquire businesses when we identify: a compelling strategic need, • Portfolio Management. We expect to acquire businesses when we identify: a compelling strategic need, such as a product, service or technology that helps meet client demand; an opportunity to change such as a product, service or technology that helps meet client demand; an opportunity to change industry dynamics; a way to achieve business scale; or similar considerations. We expect to divest industry dynamics; a way to achieve business scale; or similar considerations. We expect to divest businesses that are not in line with our market, product or financial strategies. businesses that are not in line with our market, product or financial strategies. • Client Relationship Value. We plan to increase the number and breadth of our client relationships by, • Client Relationship Value. We plan to increase the number and breadth of our client relationships by, among other actions: continuing to integrate our products, services and sales groups; combining among other actions: continuing to integrate our products, services and sales groups; combining products and services to deliver enhanced, integrated value propositions; and improving the quality of products and services to deliver enhanced, integrated value propositions; and improving the quality of our client service and support. our client service and support. • Operational Effectiveness. We believe we can improve the quality of our client delivery while reducing • Operational Effectiveness. We believe we can improve the quality of our client delivery while reducing our costs by using the opportunities created by our size and scale. For example, we are using our our costs by using the opportunities created by our size and scale. For example, we are using our consolidated buying power and shared utility structures to create cost savings. consolidated buying power and shared utility structures to create cost savings. 3 3 • Capital Discipline. We intend to make capital allocation decisions that offer the best prospects for our long-term growth and profitability, which may include, among other matters, internal investment, repayment of debt, repurchases of our own shares or acquisitions. • Innovation. Finally, we seek to be an innovation leader, utilizing our assets and capabilities to be at the forefront of our industry. Principal Solutions and Services Financial information regarding our business segments is included in Note 9 to the consolidated financial statements on page 53. Payments Electronic Banking Our electronic banking business is comprised of electronic bill payment and presentment services, biller services, digital channel services, and other electronic payments services such as person-to-person payments and account- to-account transfers. Electronic bill payment and presentment Our principal electronic bill payment and presentment product, CheckFree® RXP®, allows our clients’ customers: to manage household bills via an easy-to-use, online tool; to view billing and payment information; to pay and manage all of their bills in one place; to experience the speed of payment they might have at a biller’s site; and to make convenient next-day payments to many of the companies with which they do business. We use our systems to process the vast majority of the payment transactions that we handle, which enables us to improve our economies of scale. Once a consumer has accessed the system through a financial institution, he or she can elect to pay an electronic bill delivered by us or can instruct the system to pay any individual or company within the U.S. Biller Our biller business provides electronic billing and payment services to companies that deliver substantial volumes of bills to their customer base, such as utilities, telephone and cable companies, and insurance providers, enabling our biller clients to reduce costs, collect payments faster, and provide customers flexible, easy-to-use ways to view and pay their bills. We believe that consumers will continue to shift their financial transactions from traditional, paper-based methods to electronic methods if they have easy-to-access, easy-to-use, secure and cost-effective methods of receiving and paying their bills electronically. Consumers use our electronic billing and payment systems by viewing or paying a bill through a financial institution’s bill pay application, use of a biller’s website, mobile application or automated phone system, www.mycheckfree.com or by paying in person at one of our 25,000 nationwide walk-in payment locations at retail stores operated by our partners. These diverse services allow our clients’ customers to view and pay bills wherever, whenever and however they feel most comfortable. Furthermore, because our biller clients are able to receive all of these services from us, we can eliminate the operational complexity and expense of supporting multiple vendor systems or in-house developed systems. Digital channels Our principal online consumer and business banking products for larger financial institutions are Corillian Online® and Corillian® Business Online. Both built on the Corillian platforms, these software applications support multiple lines of banking businesses. Using universal standards, Corillian Online and Corillian Business Online have been designed to be highly scalable to meet the evolving needs of our clients. This structure enables our clients to deploy new services by adding and integrating applications, such as electronic bill payment, person-to-person payments and online banking solutions, to any internet connected point-of-presence. 4 Our MobilitiTM product provides a variety of mobile banking and payments services, including balance inquiry, transaction history, bill payment, person-to-person payments and transfers through a mobile device to our clients and their customers. It enables financial institutions to reach more consumers than via other mobile technologies because it supports all three mobile access modes: mobile browser, downloaded application for smart phones and tablets, and text message. In the first quarter of 2011, we acquired M-Com, an international mobile banking and payments provider, which has enhanced our mobile and payment capabilities. Person-to-person payments and other electronic transactions In September 2011, we acquired CashEdge, a leading provider of consumer and business payments solutions such as account-to-account transfer, account opening and funding, data aggregation, small business invoicing and payments, and person-to-person payments. CashEdge’s person-to-person payments solution, Popmoney®, brought complementary and advanced features to our legacy person-to-person payments solution, ZashPay®, and expanded the reach of our network of financial institutions, consumers and small businesses that use the service. In 2012, we combined ZashPay and Popmoney into an enhanced offering under the Popmoney brand. Popmoney can be accessed through a Fiserv website, www.popmoney.com, through Fiserv’s mobile applications for iPhone® and AndroidTM, or through the websites and mobile banking applications of participating financial institutions. As of December 31, 2012, over 1,800 financial institutions have agreed to offer our person-to-person payments services. Card Services Our card services business is a leader in electronic funds transfer and provides a total payments solution through a variety of products and services. We offer ATM and point of sale PIN-based debit transaction processing, signature debit processing, ATM driving and monitoring, private label and bankcard credit card processing, electronic benefits transfer switching, prepaid program development and management, and national and regional network access. We own the ACCEL/Exchange® network and drive approximately 21,000 ATMs. Comprehensive integration with our account processing products and services allows us to reduce costs and increase efficiencies for our clients through enterprise offerings in areas such as risk management and loyalty rewards. Our card services business has more than 4,300 clients, including banks and credit unions of all asset sizes, resellers, finance companies, independent sales organizations and merchant acquirers across the U.S. In 2012, we processed more than 11 billion debit and credit transactions, making us one of the largest financial transaction processors in the nation. Output Solutions Our output solutions business provides clients with: electronic document management through our electronic document delivery products and services; card manufacturing, personalization and mailing; statement and coupon book production and mailing; design and fulfillment of direct mail solutions; forms distribution; laser printing and mailing; branded merchandise; and office supplies. Investment Services We provide products and services to over 325 financial service organizations—including broker dealers, global asset managers, investment advisors, banks and insurance companies—delivering financial planning, portfolio management, enhanced trading capabilities, models management, performance measurement, reporting services, billing, and post-trade processing automation. Our fee-based investment management clients are typically sponsors or managers in the managed accounts and wealth management market that offer a variety of managed account programs to investors. We also support global institutional asset managers and asset servicers which manage investments of institutions and high-net worth individuals. Our primary product is a real-time portfolio management and trading system used by nine of the top ten largest brokerage firms, based on assets under management, and each of the top ten largest asset managers offering managed accounts. Our market leading 5 platform was used for more than 3.8 million accounts as of December 31, 2012. In addition, our acquisition of AdviceAmerica in 2010 extended our capabilities into front-office applications such as financial planning, customer relationship management and proposal tools that support the growing needs of financial advisors. Risk Management Our risk management business provides financial crime, compliance, anti-money laundering, fraud prevention, market surveillance and employee fraud detection products and services. Our offerings include Fraud Risk ManagerTM, Fraud Detection SystemSM, FraudLink® and FraudGuard®. We also provide solutions that align the measurements, processes and systems for institutions to execute on business plans, decisions and budgets, in addition to solutions that promote business efficiency through transaction matching, account reconciliation and exception management. Financial We provide products and services to meet the financial technology needs of banks, credit unions, thrifts and leasing and finance companies. Many of the products and services that we provide are sold as an integrated system to our clients and include account, item and lending processing as well as solutions from our Payments segment such as electronic bill payment and presentment, internet and mobile banking, debit processing and network services and person-to-person payments. Account Processing We provide account servicing and management capabilities to our bank, thrift and credit union clients, as well as a complete range of integrated, value-added banking products and services. Account processing solutions are the principal systems that enable a financial institution to operate and include systems that process customer deposit and loan accounts, an institution’s general ledgers, central information files and other financial information. These solutions also include extensive security, report generation and other features that financial institutions need to process transactions for their customers, as well as to comply with applicable regulations. Account processing solutions are offered through online data transmission connections to our account processing centers, historically called “data centers” or “service bureaus,” as stand-alone licensed software for installation on client- owned computer systems, or via some combination of both. More than one in every three financial institutions in the U.S. uses a Fiserv account processing system. Although many of our clients contract to obtain all or a majority of their data processing requirements from us, the modular design of many of our software solutions allows clients to start with one application and, as needed, add applications and features developed by us or by third parties. We support a broad range of terminals and other client-owned peripheral devices manufactured by a variety of vendors, which reduces a new client’s initial conversion expenses, enhances existing clients’ ability to change equipment, and broadens our market. The principal account processing solutions used by our bank and thrift clients are Cleartouch®, Precision®, Premier®, Signature® and TotalPlusTM. The Signature system is available both domestically and internationally. The principal account processing solutions primarily used by our credit union clients are Acumen®, AdvantageTM, CharlotteSM, CubicsPlus®, CUnifyTM, CUSA®, DataSafe®, Galaxy®, OnCU®, Portico®, Reliance®, Spectrum® and XP2®. In connection with the acquisition of Open Solutions, we also acquired an account processing platform, DNA, which is a real-time account processing platform that serves banks, thrifts and credit unions. Item Processing Our item processing business offers products and services to financial institutions and intermediaries. Through the Fiserv Clearing Network, we provide complete check clearing and image exchange services. Other solutions 6 include image archive with online retrieval, in-clearings, exceptions and returns, statements and fraud detection. We also provide consulting services, business operations services and related software products that facilitate the transformation of our clients’ payments environments from paper-based to electronic. Lending and Global Payment Solutions Our lending business offers products and services to financial institutions and intermediaries, including: loan originations, servicing and default systems for auto, consumer, real estate and business lending; along with a full complement of services such as customization, business process outsourcing, education, and consulting and implementation services. Our global payment solutions business provides solutions for ACH, treasury management, check capture, case management and resolution, float management, and enterprise content management to the financial services industry. Our remote deposit capture solutions are branded as Source Capture Solutions® and are offered on a common web platform. Servicing the Market The markets for our account and transaction processing services have specific needs and requirements, with strong emphasis placed by clients on flexibility, quality, comprehensiveness and integration of product lines, service reliability, timely introduction of new products and features and cost effectiveness. We believe that our financial strength and primary focus on the financial services industry enhances our ability to meet these needs and service our clients. In addition, we believe that our dedication to providing excellent client service and support no matter the size of the client and our commitment of substantial resources to training and technical support helps us to retain clients. For example, we conduct client training in technology centers where we maintain fully equipped demonstration and training facilities that contain equipment used in the delivery of our services. We also provide on-site training services and online education to clients. Product Development To meet the changing technology needs of our clients, we continually develop, maintain and enhance our products and systems. In each of 2012, 2011 and 2010, product development expenditures represented approximately 9% of our total revenue. Our network of development and technology centers apply the expertise of multiple teams to design, develop and maintain specialized processing systems. Our account processing systems are designed to meet the preferences and diverse requirements of the international, national, regional or local market-specific financial service environments of our clients. In developing our products, we stress interaction with and responsiveness to the needs of our clients, including customization of software to meet client needs. We have adopted web services and service-oriented architecture principles in our software development practices so that we and our clients can benefit from the efficient development of technology. We provide products and services that are designed, developed, maintained and enhanced according to each client’s goals regarding, among other things, service quality, business development, asset and liability mix, and local market positioning. Intellectual Property We regard our software, transaction processing services and related products as proprietary, and we utilize a combination of patent, copyright, trademark and trade secret laws, internal security practices and employee and third party non-disclosure agreements to protect our intellectual property assets. The majority of our patents cover various electronic billing and payment innovations, other financial software products or services, or aspects of our separately managed accounts services. We continue, where appropriate, to seek and secure patents with respect to our technology. We believe that we possess all proprietary rights necessary to conduct our business. Competition The market for technology products and services in the financial industry is highly competitive. Our principal competitors include other vendors of financial services technology, data processing affiliates of large companies, 7 large computer hardware manufacturers and processing centers owned and operated as user cooperatives. In addition, certain existing and potential financial institution clients may have the ability to create their own in- house systems. Some of these competitors possess substantially greater financial, sales and marketing resources than we do and have substantial flexibility in competing with us, including through the use of integrated product offerings and through pricing. Competitive factors for our business include product quality, service reliability, product line comprehensiveness and integration, timely introduction of new products and features, and price. We believe that we compete favorably in each of these categories. We expect competition to continue to increase as new companies enter our markets and existing competitors expand their product lines and services. Additional information about the markets in which we compete is provided in the segment discussion below. Payments Fidelity National Information Services, Inc. (“FIS”), Jack Henry and Associates, Inc. (“Jack Henry”) and Online Resources Corporation compete with us most directly in our bill payment business. Western Union is our primary competitor in our biller-direct bill payment and walk-in payments businesses. A number of other companies compete with us in our card-based payment transaction processing business, including First Data Corporation, Total System Services, Inc., MasterCard Incorporated and Visa, Inc. Certain existing and potential financial institution and biller clients also have the ability to develop and use their own in-house systems instead of our products and services. And, many companies that provide outsourced internet finance solutions are consolidating, creating larger competitors with greater resources and broader product lines. Our investment services business competes primarily with providers of portfolio accounting software and outsourced services and with in-house solutions developed by large financial institutions. Financial Our products and services in the Financial segment compete in several different market segments and geographies, including with large, diversified software and service companies and independent suppliers of software products. This competition is intensified by the efforts of vendors and consultants who encourage clients to establish client-operated data centers and the design and implementation of customized software solutions. We also compete with vendors that offer similar transaction processing products and services to financial institutions, including FIS, Jack Henry and Harland Financial Solutions, Inc. Government Regulation Fiserv and its subsidiaries are generally not directly subject to federal or state regulations specifically applicable to financial institutions such as banks, thrifts and credit unions. However, as a provider of services to these financial institutions, our operations are examined on a regular basis by state regulatory authorities and representatives of the Federal Financial Institutions Examination Council, which is a formal interagency body empowered to prescribe uniform principles, standards and report forms for the federal examination of financial institutions and to make recommendations to promote uniformity in the supervision of financial institutions. Because we use the Federal Reserve’s ACH network to process many of our transactions, we are subject to the Federal Reserve Board’s rules with respect to its ACH network. In addition, independent auditors annually review many of our operations to provide internal control evaluations for our clients, auditors and regulators. In addition, in conducting our direct-to-consumer electronic commerce business, including our walk-in bill payment, prepaid card services, online bill payment and Popmoney personal payment services, we are subject to various federal and state laws and regulations relating to the electronic movement of money. In order to comply with our obligations under applicable laws, we are required, among other matters, to comply with annual reporting and licensing requirements, to implement operating policies and procedures to protect the privacy and security of our clients’ information, and to undergo periodic audits and examinations. In 2010, the Dodd-Frank Wall Street Reform and Consumer Protection Act (the “Dodd-Frank Act”) was enacted. The Dodd-Frank Act introduced substantial reforms to the supervision and operation of the financial services 8 industry, including introducing changes that: affect the oversight and supervision of financial institutions; provide for a new resolution procedure for large financial companies; introduce more stringent regulatory capital requirements; implement changes to corporate governance and executive compensation practices; and require significant rule-making. The Dodd-Frank Act also established a new federal interagency council called the Financial Stability Oversight Council (“FSOC”) and a new federal bureau called the Consumer Financial Protection Bureau (“CFPB”). The FSOC monitors and assesses “systemic risk” to the safety of the U.S. financial system and coordinates the actions of the various regulatory agencies on those issues. The CFPB is empowered to conduct rule-making and supervision related to, and enforcement of, federal consumer financial protection laws. The Dodd-Frank Act has generated, and will continue to generate, numerous new regulations that will impact the financial industry. It is difficult to predict the extent to which the Dodd-Frank Act, the FSOC, the CFPB or the resulting regulations will impact our business or the businesses of our current and potential clients over the long term. Employees As of December 31, 2012, we had approximately 20,000 employees, many of whom are specialists in our information management centers and related product and service businesses. This service support network includes employees with backgrounds in computer science and the financial industry, often complemented by management and other employees with direct experience in banks, thrifts, credit unions and other financial services environments. Our employees provide expertise in: programming, software development, modification and maintenance; computer operations, network control and technical support; client services and training; business process outsourcing; item and mortgage processing; system conversions; sales and marketing; and account management. None of our employees in the U.S. are represented by a union, and there have been no work stoppages, strikes or, to our knowledge, attempts to organize. The service nature of our business makes our employees an important corporate asset. Although the market for qualified personnel is competitive, we have not experienced significant difficulty with hiring or retaining our staff of top industry professionals. In assessing a potential acquisition candidate, we emphasize the quality and stability of its employees. Available Information Our website address is www.fiserv.com. We are not including the information provided on our website as a part of, or incorporating it by reference into, this Annual Report on Form 10-K. We make available free of charge (other than an investor’s own internet access charges) through our website our annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and amendments to these reports, as soon as reasonably practicable after we electronically file such material with, or furnish such material to, the Securities and Exchange Commission. Item 1A. Risk Factors You should carefully consider each of the risks described below, together with all of the other information contained in this Annual Report on Form 10-K, before making an investment decision with respect to our securities. If any of the following risks develop into actual events, our business, financial condition or results of operations could be materially and adversely affected and you may lose all or part of your investment. Our business may be adversely impacted by U.S. and global market and economic conditions. For the foreseeable future, we expect to continue to derive most of our revenue from products and services we provide to the financial services industry. Given this concentration, we are exposed to the current global economic conditions in the financial services industry. A more troubled or prolonged poor economic 9 environment could result in significant decreases in demand by current and potential clients for our products and services and in the number and dollar amount of transactions we process, which could have a material adverse effect on our business, results of operations and financial condition. We operate in a competitive business environment and may not be able to compete effectively. The market for our services is competitive. Our competitors vary in size and in the scope and breadth of the services they offer. Some of our competitors have substantial resources. Many of our larger existing and potential clients have historically developed their key applications in-house. As a result, we often compete against our existing or potential clients’ in-house capabilities. In addition, we expect that the markets in which we compete will continue to attract new competitors and new technologies, including international providers of similar products and services to ours, having a lower cost structure. We cannot provide any assurance that we will be able to compete successfully against current or future competitors or that competitive pressures faced by us in the markets in which we operate will not materially and adversely affect our business, results of operations and financial condition. If we fail to adapt our products and services to changes in technology or in the marketplace, or if our ongoing efforts to upgrade our technology are not successful, we could lose clients or have trouble attracting new clients. The markets for our products and services are characterized by constant technological changes, frequent introductions of new products and services and evolving industry standards. Our ability to enhance our current products and services and to develop and introduce innovative products and services that address the increasingly sophisticated needs of our clients and their customers will significantly affect our future success. We may not be successful in developing, marketing or selling new products and services that meet these changing demands. In addition, we may experience difficulties that could delay or prevent the successful development, introduction or marketing of these services, or our new services and enhancements may not adequately meet the demands of the marketplace or achieve market acceptance. We continually engage in significant efforts to upgrade our products and services. If we are unsuccessful in completing or gaining market acceptance of new technology, it would likely have a material adverse effect on our ability to retain existing clients or attract new ones. The market for our electronic transaction services continues to evolve and may not continue to develop or grow rapidly enough to sustain profitability. If the number of electronic transactions does not continue to grow, or if consumers or businesses do not continue to adopt our services, it could have a material adverse effect on our business, financial condition and results of operations. We believe future growth in the electronic transactions market will be driven by the cost, ease-of-use, security and quality of products and services offered to consumers and businesses. In order to consistently increase and maintain our profitability, consumers and businesses must continue to adopt our services. In addition, if we are unable to continue to decrease the cost of processing transactions, our margins could decrease, which could have a material adverse effect on our results of operations. The success of our electronic commerce business also relies in part on contracts with financial services organizations, businesses, billers, internet portals and other third parties to market our services to their customers. These contracts are important to the growth in demand for our electronic commerce products. If any of these third parties abandons, curtails or insufficiently increases its marketing efforts, it could have a material adverse effect on our business, financial condition and results of operations. If we are unable to renew client contracts at favorable terms, we could lose clients, and our results of operations and financial condition may be adversely affected. Failure to achieve favorable renewals of client contracts could negatively impact our business. Our contracts with clients generally run for a period of three to five years. At the end of the contract term, clients have the 10 opportunity to renegotiate their contracts with us or to consider whether to engage one of our competitors to provide products and services. If we are not successful in achieving high renewal rates and favorable contract terms, our results of operations and financial condition may be adversely affected. Consolidations and failures in the banking and financial services industry could adversely affect our revenue by eliminating existing or potential clients and making us more dependent on fewer clients. Many financial institutions are experiencing operating losses, including some of our clients. In some cases, these operating losses have resulted in the failure and/or consolidation of financial institutions. Failures, mergers and consolidations of financial institutions reduce the number of our clients and potential clients, which could adversely affect our revenue. Further, if our clients fail or merge with or are acquired by other entities that are not our clients, or that use fewer of our services, they may discontinue or reduce their use of our services. It is also possible that the larger financial institutions that result from mergers or consolidations could have greater leverage in negotiating terms with us or could decide to perform in-house some or all of the services which we currently provide or could provide. Any of these developments could have a material adverse effect on our business, results of operations and financial condition. The implementation of the Dodd-Frank Wall Street Reform and Consumer Protection Act and related regulations may have an adverse impact on our clients and our business. In 2010, the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (“Dodd-Frank Act”) was signed into law. The Dodd-Frank Act represents a comprehensive overhaul of the financial services industry within the United States, and establishes a new federal interagency council called the Financial Stability Oversight Council (“FSOC”) and a new federal bureau called the Consumer Financial Protection Bureau (“CFPB”), which we discuss above under “Item 1. Business – Government Regulation.” The Dodd-Frank Act requires the CFPB and other federal agencies to implement numerous new regulations. In addition, the FSOC is empowered to designate certain financial institutions as well as non-bank financial companies as systemically important financial institutions subject to heightened federal oversight, and the CFPB’s rule-making, supervisory and enforcement power related to consumer financial protection laws may extend to service providers for large insured depository institutions or credit unions. It is difficult to predict the extent to which the Dodd-Frank Act, the FSOC, the CFPB or the resulting regulations will impact our business or the businesses of our current and potential clients over the long term. If the FSOC designates our company or any of our subsidiaries as a systemically important financial institution, or the CFPB adopts rules and exercises supervisory authority over service providers like us, we could be subject to a greater degree of direct federal oversight than in the past which could slow our ability to adapt to a rapidly changing industry. To the extent the regulations adopted pursuant to the Dodd-Frank Act negatively impact the business, operations or financial condition of our clients, our business and results of operations could be materially and adversely affected because, among other matters, our clients could have less capacity to purchase products and services from us, could decide to avoid or abandon certain lines of business, or could seek to pass on increased costs to us by negotiating price reductions. We could be required to invest a significant amount of time and resources to comply with additional regulations or oversight or to modify the manner in which we provide products and services to our clients; and such regulations could directly or indirectly limit how much we can charge for our services. We may not be able to update our existing products and services, or develop new ones, to satisfy our clients’ needs. Any of these events, if realized, could have a material adverse effect on our business, results of operations and financial condition. Security breaches, computer malware or other “cyber attacks” could harm our business by disrupting our delivery of services and damaging our reputation. Our operations routinely involve receiving, storing, processing and transmitting sensitive information pertaining to our business, our associates, our clients and their customers. Any unauthorized intrusion, malicious software infiltration, network disruption, denial of service, or similar act by any malevolent party could disrupt the integrity, continuity, security and trust of our systems or the systems of our clients or vendors. These events could create financial liability, regulatory sanction, or a loss of confidence in our ability to serve clients or cause 11 current or potential clients to choose another service provider. Although we encounter threats from time to time, none of which have materially impacted us, and we continue to seek to maintain a robust program of information security and controls, the impact of a material event could have a material adverse effect on our business, results of operations and financial condition. Operational failures could harm our business and reputation. An operational failure in our transaction processing businesses could harm our business or cause us to lose clients. Such operational failure could be due to the failure of third party networks and systems we rely on to deliver our services and over which we have limited to no control. Interruptions of service could damage our relationship with clients and could cause us to incur substantial expenses, including those related to the payment of service credits or other liabilities. A prolonged interruption of our services or network could cause us to experience data loss or a reduction in revenue. In addition, a significant interruption of service could have a negative impact on our reputation and could cause our current and potential clients to choose another service provider. Any of these developments could materially and adversely impact our business, results of operations and financial condition. We may experience software defects, development delays or installation difficulties, which would harm our business and reputation and expose us to potential liability. Our services are based on sophisticated software and computing systems, and we may encounter delays when developing new applications and services. Further, the software underlying our services has occasionally contained and may in the future contain undetected errors or defects when first introduced or when new versions are released. In addition, we may experience difficulties in installing or integrating our technology on platforms used by our clients. Defects in our software, errors or delays in the processing of electronic transactions or other difficulties could result in interruption of business operations, delay in market acceptance, additional development and remediation costs, diversion of technical and other resources, loss of clients, negative publicity or exposure to liability claims. Although we attempt to limit our potential liability through disclaimers and limitation of liability provisions in our license and client agreements, we cannot be certain that these measures will successfully limit our liability. We may be sued for infringing the intellectual property rights of others. Third parties may claim that we are infringing their intellectual property rights. We may expose ourselves to additional liability if we agree to indemnify our clients against third party infringement claims. If the owner of intellectual property establishes that we are, or a client which we are obligated to indemnify is, infringing its intellectual property rights, or that our intellectual property rights are invalid, we may be forced to change our products or services, and such changes may be expensive or impractical. We may then be forced to seek royalty or license agreements from the owner of such rights. If we are unable to agree on acceptable terms, we may be required to discontinue the sale of key products or halt other aspects of our operations. We may also be liable for financial damages for a violation of intellectual property rights, and we may incur expenses in connection with indemnifying our clients against losses suffered by them. Any adverse result related to violation of third party intellectual property rights could materially and adversely harm our business, financial condition and results of operations. Even if intellectual property claims brought against us are without merit, they may result in costly and time consuming litigation and may divert our management and key personnel from operating our business. Misappropriation of our intellectual property and proprietary rights could impair our competitive position. Our ability to compete depends upon proprietary systems and technology. We actively seek to protect our proprietary rights. Nevertheless, unauthorized parties may attempt to copy aspects of our services or to obtain and use information that we regard as proprietary. The steps we have taken may not prevent misappropriation of technology. Agreements entered into for that purpose may not be enforceable or provide us with an adequate remedy. Effective patent, trademark, service mark, copyright and trade secret protection may not be available in 12 every country in which our applications and services are made available. Misappropriation of our intellectual property or potential litigation concerning such matters could have a material adverse effect on our business, results of operations and financial condition. We may be obligated to indemnify the purchasers of businesses pursuant to the terms of the relevant purchase and sale agreements. In the past several years, we sold several significant businesses. In connection with these sales, we made representations and warranties about the businesses and their financial affairs and agreed to retain certain liabilities associated with our operation of the businesses prior to their sale. Our obligation to indemnify the purchasers and agreement to retain liabilities could have a material adverse effect on our business, results of operations and financial condition. Acquisitions subject us to risks, including increased debt, assumption of unforeseen liabilities and difficulties in integrating operations. A major contributor to our growth in revenue and earnings since our inception has been our ability to identify, acquire and integrate complementary businesses. We anticipate that we will continue to seek to acquire complementary businesses, products and services. We may not be able to identify suitable acquisition candidates in the future, which could adversely affect our future growth. Or, businesses that we acquire may not perform as well as expected or may be more difficult to integrate and manage than expected, which could adversely affect our business and results of operations. We may not be able to fully integrate all aspects of acquired businesses successfully or fully realize the potential benefits of bringing them together. In addition, the process of integrating these acquisitions may disrupt our business and divert our resources. These risks may arise for a number of reasons: we may not be able to find suitable businesses to acquire at affordable valuations or on other acceptable terms; we face competition for acquisitions from other potential acquirers; we may need to borrow money or sell equity or debt securities to the public to finance future acquisitions and the terms of these financings may be adverse to us; changes in accounting, tax, securities or other regulations could increase the difficulty or cost for us to complete acquisitions; we may incur unforeseen obligations or liabilities in connection with acquisitions; we may need to devote unanticipated financial and management resources to an acquired business; we may not realize expected operating efficiencies or product integration benefits from an acquisition; we could enter markets where we have minimal prior experience; and we may experience decreases in earnings as a result of non-cash impairment charges. If we fail to comply with applicable regulations our businesses could be harmed. We are generally not directly subject to federal or state regulations specifically applicable to financial institutions such as banks, thrifts and credit unions. However, as a provider of services to these financial institutions, we are subject to a number of state and federal regulations, including privacy laws, and our operations are examined on a regular basis by various state and federal regulatory authorities. If we fail to comply with any applicable regulations, we could be exposed to suits for breach of contract or to governmental proceedings, our client relationships and reputation could be harmed and we could be inhibited in our ability to obtain new clients. In addition, the future enactment of more restrictive laws or rules on the federal or state level, or, with respect to our international operations, in foreign jurisdictions on the national, provincial, state or other level, could have an adverse impact on our business, results of operations and financial condition. Our failure to comply with a series of complex regulations in our payments businesses could subject us to liability. Certain Fiserv subsidiaries are licensed as money transmitters in those states where such licensure is required. These licenses require us to demonstrate and maintain certain levels of net worth and liquidity and also require us 13 to file periodic reports. In addition, our direct-to-consumer payments businesses are subject to federal regulation in the United States, including anti-money laundering regulations and certain restrictions on transactions to or from certain individuals or entities. The complexity of these regulations will continue to increase our cost of doing business. In addition, any violations of law may result in civil or criminal penalties against us and our officers or the prohibition against us providing money transmitter services in particular jurisdictions. Our balance sheet includes significant amounts of goodwill and intangible assets. The impairment of a significant portion of these assets would negatively affect our results of operations. Our balance sheet includes goodwill and intangible assets that represent 76% of our total assets at December 31, 2012. These assets consist primarily of goodwill and identified intangible assets associated with our acquisitions. On at least an annual basis, we assess whether there have been impairments in the carrying value of goodwill and intangible assets. If the carrying value of the asset is determined to be impaired, then it is written down to fair value by a charge to operating earnings. An impairment of a significant portion of goodwill or intangible assets could have a material negative effect on our results of operations. Increased leverage may harm our financial condition and results of operations. As of December 31, 2012, we had approximately $3.2 billion of long-term debt, including current maturities. We and our subsidiaries may incur additional indebtedness in the future. Our current level of indebtedness and any future increase in our level of indebtedness could: decrease our ability to obtain additional financing for working capital, capital expenditures, general corporate or other purposes; limit our flexibility to make acquisitions; increase our cash requirements to support the payment of interest; limit our flexibility in planning for, or reacting to, changes in our business and our industry; and increase our vulnerability to adverse changes in general economic and industry conditions. Our ability to make payments of principal and interest on our indebtedness depends upon our future performance, which will be subject to general economic conditions and financial, business and other factors affecting our consolidated operations, many of which are beyond our control. In addition, if our outstanding senior notes are downgraded to below investment grade, we may incur additional interest expense. If we are unable to generate sufficient cash flow from operations in the future to service our debt and meet our other cash requirements, we may be required, among other things: to seek additional financing in the debt or equity markets; to refinance or restructure all or a portion of our indebtedness; or to reduce or delay planned capital or operating expenditures. Such measures might not be sufficient to enable us to service our debt and meet our other cash requirements. In addition, any such financing, refinancing or sale of assets might not be available at all or on economically favorable terms, particularly given current and anticipated economic and credit market conditions. Item 1B. Unresolved Staff Comments Not applicable. Item 2. Properties As of December 31, 2012, we operated data, development, item processing and support centers in 123 cities. We owned eight buildings, and the remaining 147 locations where we operated our businesses are subject to leases expiring in 2013 and beyond. In addition, we maintain our own national data communication network consisting of communications processors and leased lines. We believe our facilities and equipment are well maintained and are in good operating condition. We believe that the computer equipment that we own and our various facilities are adequate for our present and foreseeable business needs. We maintain our own, and contract with multiple service providers to provide, processing back-up in the event of a disaster. We also maintain copies of data and software used in our business in locations that are separate from our facilities. 14 Item 3. Legal Proceedings In the normal course of business, we and our subsidiaries are named as defendants in lawsuits in which claims are asserted against us. In the opinion of management, the liabilities, if any, which may ultimately result from such lawsuits are not expected to have a material adverse effect on our consolidated financial statements. Item 4. Mine Safety Disclosures Not applicable. 15 EXECUTIVE OFFICERS OF THE REGISTRANT The names of our executive officers as of February 15, 2013, together with their ages, positions and business experience are described below: Name Age Title Jeffery W. Yabuki . . . . . . . . . . . . . . . 52 President, Chief Executive Officer and Director James W. Cox . . . . . . . . . . . . . . . . . . 49 Executive Vice President, Corporate Development Mark A. Ernst . . . . . . . . . . . . . . . . . . 54 Executive Vice President and Chief Operating Officer Michael P. Gianoni . . . . . . . . . . . . . . 52 Executive Vice President and Group President, Financial Institutions Rahul Gupta . . . . . . . . . . . . . . . . . . . 53 Executive Vice President and Group President, Digital Payments Thomas J. Hirsch . . . . . . . . . . . . . . . 49 Executive Vice President, Chief Financial Officer, Treasurer and Assistant Secretary Charles W. Sprague . . . . . . . . . . . . . 63 Executive Vice President, General Counsel and Secretary Steven Tait . . . . . . . . . . . . . . . . . . . . 53 Executive Vice President and Group President, International Mr. Yabuki has been a director and our President and Chief Executive Officer since 2005. Before joining Fiserv, Mr. Yabuki served as executive vice president and chief operating officer of H&R Block, Inc., a financial services firm, from 2002 to 2005. From 2001 to 2002, he served as executive vice president of H&R Block and from 1999 to 2001, he served as the president of H&R Block International. From 1987 to 1999, Mr. Yabuki held various executive positions with the American Express Company, a financial services firm, including president and chief executive officer of American Express Tax and Business Services, Inc. Mr. Cox has served as Executive Vice President, Corporate Development since 2006. From 2003 to 2006, he served as President of our Health Solutions Group. He joined Fiserv in 2001 with our acquisition of Trewit, Inc., where he was president. Prior to that, Mr. Cox was a partner in Virchow Krause & Company, LLP, a public accounting and consulting firm. Mr. Ernst has served as Executive Vice President and Chief Operating Officer since 2011. Prior to joining Fiserv, he served as deputy commissioner for operations support for the Internal Revenue Service from 2009 to 2010, where he was responsible for technology, operations, shared services, human resources and the chief financial officer. From 2008 to 2009, he was chief executive officer of Bellevue Capital LLC, a private investment firm; from 2001 to 2007, he served as chairman, president and chief executive officer of H&R Block, Inc., a financial services firm; and from 1998 to 2000, he served as its chief operating officer. His experience, which includes executive positions with the American Express Company, a financial services firm, spans more than 25 years in the financial services industry. Mr. Gianoni has served as Executive Vice President and Group President, Financial Institutions since 2010. Mr. Gianoni joined Fiserv in 2007 as President of our Investment Services business. Prior to that, from 2006 to 2007, he served as executive vice president of CheckFree Corporation and general manager, CheckFree Investment Services Division; and, from 1994 to 2005, he was senior vice president of DST Systems, Inc. Mr. Gupta has served as Executive Vice President and Group President, Digital Payments since 2011. He joined Fiserv in 2006 as President of our Payments and Industry Products Group and, from 2009 to 2011, served as President of our Card Services business. Prior to joining Fiserv, Mr. Gupta served as president of U.S. operations at eFunds Corporation, a leading payments and risk management solutions provider, and held executive and senior management positions with i2 Technologies, Financial Settlement Matrix, Fidelity Investments and Price Waterhouse Consulting. 16 Mr. Hirsch has served as Executive Vice President, Chief Financial Officer, Treasurer and Assistant Secretary since 2006. Mr. Hirsch joined Fiserv in 1994 as a divisional assistant controller, became assistant corporate controller in 1996, corporate vice president in 1997, corporate controller in 1999 and senior vice president and controller in 2002. Prior to joining Fiserv, Mr. Hirsch was an audit manager with Deloitte & Touche LLP. Mr. Sprague has served as Executive Vice President, General Counsel and Secretary since 1994. He has been involved with our corporate and legal concerns since we were formed in 1984. Mr. Tait has served as Executive Vice President and Group President, International since early 2012. He joined Fiserv in 2009 as an Executive Vice President and served as Group President, Depository Institution Services from 2010 to 2011. Prior to joining Fiserv, Mr. Tait served as president of RSM McGladrey, a subsidiary of H&R Block Inc., from 2003 to 2009, and executive vice president, sales and client operations of Gartner, Inc. from 2001 to 2003. 17 Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of PART II Equity Securities Market Price Information Our common stock is traded on the NASDAQ Global Select Market under the symbol “FISV.” Set forth below is the high and low sales price of our common stock during the periods presented. 2012 2011 Quarter Ended High Low High Low March 31 . . . . . . . . . . . . . . . . . . . . . . . $ June 30 . . . . . . . . . . . . . . . . . . . . . . . . . September 30 . . . . . . . . . . . . . . . . . . . . December 31 . . . . . . . . . . . . . . . . . . . . 70.00 72.30 74.36 81.26 $ $ 57.52 64.48 67.95 72.19 63.88 64.89 65.41 61.27 $ 57.75 60.46 48.75 49.35 At December 31, 2012, our common stock was held by 2,407 shareholders of record and by a significantly greater number of shareholders who hold shares in nominee or street name accounts with brokers. The closing price of our common stock on February 15, 2013 was $80.87 per share. We have never paid dividends on our common stock, and we do not anticipate paying dividends in the foreseeable future. For additional information regarding our expected use of capital, refer to the discussion in this report under the heading “Management’s Discussion and Analysis of Financial Condition and Results of Operations – Liquidity and Capital Resources.” Issuer Purchases of Equity Securities The table below sets forth information with respect to purchases made by or on behalf of us or any “affiliated purchaser” (as defined in Rule 10b-18(a)(3) under the Securities Exchange Act of 1934) of shares of our common stock during the three months ended December 31, 2012: Period Total Number of Shares Purchased Average Price Paid per Share Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (1) Maximum Number of Shares that May Yet Be Purchased Under the Plans or Programs (1) October 1-31, 2012 . . . . . . . . . . . . . . . . . . . . . November 1-30, 2012 . . . . . . . . . . . . . . . . . . . December 1-31, 2012 . . . . . . . . . . . . . . . . . . . . - - - 348,000 305,000 348,000 305,000 74.21 73.93 $ 5,862,000 5,557,000 5,557,000 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653,000 653,000 (1) On February 22, 2012, our board of directors authorized the purchase of up to ten million shares of our common stock. This authorization does not expire. 18 Stock Performance Graph The stock performance graph and related information presented below is not deemed to be “soliciting material” or to be “filed” with the Securities and Exchange Commission or subject to Regulation 14A or 14C under the Securities Exchange Act of 1934 or to the liabilities of Section 18 of the Securities Exchange Act of 1934 and will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933 or the Securities Exchange Act of 1934, except to the extent we specifically incorporate it by reference into such a filing. The following graph compares the cumulative total shareholder return on our common stock for the five years ended December 31, 2012 with the S&P 500 Index and the NASDAQ Computer and Data Processing Services Index. The graph assumes that $100 was invested on December 31, 2007 in our common stock and each index and that all dividends were reinvested. No cash dividends have been declared on our common stock. The comparisons in the graph are required by the Securities and Exchange Commission and are not intended to forecast or be indicative of possible future performance of our common stock. COMPARISON OF FIVE YEAR CUMULATIVE TOTAL RETURN AMONG FISERV, INC., S&P 500 INDEX, AND NASDAQ COMPUTER AND DATA PROCESSING SERVICES INDEX (ASSUMES INITIAL INVESTMENT OF $100 AND REINVESTMENT OF DIVIDENDS) 160 140 120 100 80 60 40 20 S R A L L O D 0 2007 2008 S&P 500 2009 2010 2011 2012 NASDAQ Computer and Data Processing Services Fiserv, Inc. Fiserv, Inc. . . . . . . . . . . . . . . . . . . S&P 500 Index . . . . . . . . . . . . . . NASDAQ Computer and Data Processing Services Index . . . . . . 2007 $100 100 2008 $ 66 63 December 31, 2010 2009 2011 2012 $ 87 80 $106 92 $106 94 $142 109 100 58 94 107 104 118 19 Item 6. Selected Financial Data The following data, which has been affected by acquisitions and dispositions, should be read in conjunction with the consolidated financial statements and accompanying notes included elsewhere in this Annual Report on Form 10-K. (In millions, except per share data) 2012 2011 2010 2009 2008 Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4,482 $ 4,337 $ 4,133 $ 4,077 $ 4,587 Income from continuing operations . . . . . . . . . . . . $ Income (loss) from discontinued operations . . . . . . 597 14 $ $ 491 (19) 506 (10) $ 473 3 $ Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 611 $ 472 $ 496 $ 476 $ 358 211 569 Net income (loss) per share – basic: Continuing operations . . . . . . . . . . . . . . . . . . . $ Discontinued operations . . . . . . . . . . . . . . . . . 4.40 0.10 $ 3.44 (0.13) $ 3.37 (0.07) $ 3.06 0.02 $ 2.21 1.30 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.50 $ 3.31 $ 3.30 $ 3.08 $ 3.51 Net income (loss) per share – diluted: Continuing operations . . . . . . . . . . . . . . . . . . . $ Discontinued operations . . . . . . . . . . . . . . . . . 4.34 0.10 $ 3.40 (0.13) $ 3.34 (0.07) $ 3.04 0.02 $ 2.20 1.29 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.44 $ 3.28 $ 3.27 $ 3.06 $ 3.49 Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 8,497 3,230 Long-term debt (including current maturities) . . . . 3,417 Shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . $ 8,548 3,395 3,258 $ 8,281 3,356 3,229 $ 8,378 3,641 3,026 $ 9,331 4,105 2,594 Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations Management’s discussion and analysis of financial condition and results of operations is provided as a supplement to our consolidated financial statements and accompanying notes to help provide an understanding of our financial condition, the changes in our financial condition and our results of operations. Our discussion is organized as follows: • Overview. This section contains background information on our company and the services and products that we provide, our enterprise priorities and the trends and business developments affecting our industry in order to provide context for management’s discussion and analysis of our financial condition and results of operations. • Critical accounting policies. This section contains a discussion of the accounting policies that we believe are important to our financial condition and results of operations and that require judgment and estimates on the part of management in their application. In addition, all of our significant accounting policies, including critical accounting policies, are summarized in Note 1 to the accompanying consolidated financial statements. • Results of operations. This section contains an analysis of our results of operations presented in the accompanying consolidated statements of income by comparing the results for the year ended December 31, 2012 to the results for the year ended December 31, 2011 and by comparing the results for the year ended December 31, 2011 to the results for the year ended December 31, 2010. • Liquidity and capital resources. This section provides an analysis of our cash flows and a discussion of our outstanding debt and commitments at December 31, 2012. 20 Overview Company Background We are a leading global provider of financial services technology. We provide account processing systems, electronic payments processing products and services, internet and mobile banking systems, and related services. We serve approximately 16,000 clients worldwide, including banks, thrifts, credit unions, investment management firms, leasing and finance companies, retailers, merchants and government agencies. The majority of our revenue is generated from recurring account- and transaction-based fees under contracts that generally have terms of three to five years. We also have had high contract renewal rates with our clients. The majority of the services we provide are necessary for our clients to operate their business and are, therefore, non- discretionary in nature. Our operations are primarily in the United States and are comprised of the Payments and Industry Products (“Payments”) segment and the Financial Institution Services (“Financial”) segment. The Payments segment primarily provides electronic bill payment and presentment services, debit and other card-based payment products and services, internet and mobile banking software and services, and other electronic payments software and services including account-to-account transfers and person-to-person payments. Our businesses in this segment also provide investment account processing services for separately managed accounts, card and print personalization services, and fraud and risk management products and services. The Financial segment provides banks, thrifts and credit unions with account processing services, item processing and source capture services, loan origination and servicing products, cash management and consulting services, and other products and services that support numerous types of financial transactions. The Corporate and Other segment primarily consists of unallocated corporate expenses, amortization of acquisition-related intangible assets and intercompany eliminations. On January 14, 2013, we acquired Open Solutions Inc. (“Open Solutions”), a provider of account processing technology for financial institutions for a cash purchase price of $55 million. We also assumed approximately $960 million of Open Solutions’ debt in connection with the acquisition. This acquisition advances Fiserv’s go- to-market strategies by adding a number of products and services and by expanding the number of account processing clients to which we can provide a broad array of our add-on solutions. In September 2011, we acquired CashEdge Inc. (“CashEdge”), a leading provider of consumer and business payments solutions such as account-to-account transfer, account opening and funding, data aggregation, small business invoicing and payments, and person-to-person payments, for approximately $460 million, net of cash acquired. The acquisition of CashEdge has advanced our digital payments strategy. In the first quarter of 2011, we acquired Mobile Commerce Ltd. (“M-Com”), an international mobile banking and payments provider, and two other companies for an aggregate purchase price of approximately $50 million, net of cash acquired. M-Com has enhanced our mobile and payments capabilities, and the other acquired companies have added to or enhanced specific products or services that we already provide. Enterprise Priorities We continue to implement a series of strategic initiatives to help accomplish our mission of providing integrated technology and services solutions that enable best-in-class results for our clients. These strategic initiatives include active portfolio management of our various businesses, enhancing the overall value of our existing client relationships, improving operational effectiveness, being disciplined in our allocation of capital, and differentiating our products and services through innovation. Our key enterprise priorities for 2013 are: (i) to continue to build high-quality revenue growth and meet our earnings commitments; (ii) to extend market momentum into deeper client relationships and a larger share of our strategic solutions; and (iii) to deliver innovation and integration to enhance results for our clients. 21 Industry Trends Market and regulatory conditions have continued to create a difficult operating environment for financial institutions and other businesses in the United States and internationally. In addition, legislation such as the Dodd-Frank Wall Street Reform and Consumer Protection Act has generated, and will continue to generate, numerous new regulations that will impact the financial industry. Financial institutions have generally remained cautious in their information technology spending as a result. These conditions have, however, created interest in solutions that help financial institutions win and retain customers, generate incremental revenue and enhance operating efficiency. Examples of these solutions include our digital channels and electronic payments solutions, including mobile banking and person-to-person payments. Despite the difficult environment over the past several years, our revenue increased 3% to $4.5 billion in 2012 as compared to 2011, our net income per share from continuing operations increased to $4.34 as compared to $3.40 in 2011, which included a loss from early debt extinguishment in 2011 of $0.37 per share, and net cash provided by operating activities from continuing operations was $835 million. We believe these financial results demonstrate the resilience of our recurring, fee- based revenue model, the largely non-discretionary nature of our products and services, and mild improvement in the general condition of the financial industry. We anticipate that we will benefit over the long term from the trend of financial institutions moving from in-house technology solutions to outsourced solutions. During the past 25 years, the number of financial institutions in the United States has declined at a relatively steady rate of approximately 3% per year. This decline is primarily a result of voluntary mergers and acquisitions, although in the past several years was also due to government actions. In 2012, the number of government actions continued to decline as compared to 2011 and 2010. Although these reductions in the number of financial institutions resulted in the loss of a small number of our clients, bank failures and forced consolidations have been, to some extent, offset by a general decline in the number of mergers and acquisitions among financial institutions. A consolidation benefits us when a newly combined institution is processed on our platform, or elects to move to one of our platforms, and negatively impacts us when a competing platform is selected. Consolidations and acquisitions also impact our financial results due to early contract termination fees in our multi-year client contracts. Contract termination fees are primarily generated when an existing client with a multi-year contract is acquired by another financial institution. These fees can vary from period to period based on the number and size of clients that are acquired and how early in the contract term the contract is terminated. We generally do not receive contract termination fees when a financial institution is subject to a government action. Business Developments We continue to invest in the development of new and strategic products in categories such as payments, including Popmoney for person-to-person payments; Mobiliti for mobile banking and payments services; and others that we believe will increase value to our clients and enhance the capabilities of our existing solutions. We believe our wide range of market-leading solutions along with the investments we are making in new and differentiated products will favorably position us and our clients to capitalize on opportunities in the marketplace. Critical Accounting Policies General Our consolidated financial statements and accompanying notes have been prepared in accordance with accounting principles generally accepted in the United States. The preparation of these financial statements requires our management to make estimates, judgments and assumptions that affect the reported amount of assets, liabilities, revenue and expenses. We continually evaluate the accounting policies and estimates that we use to prepare our consolidated financial statements. We base our estimates on historical experience and assumptions that we believe are reasonable in light of current circumstances. Actual amounts and results could differ materially from these estimates. 22 Acquisitions We allocate the purchase price of acquired businesses to the assets acquired and liabilities assumed in the transaction at their estimated fair values. The estimates used to determine the fair value of long-lived assets, such as intangible assets, can be complex and require significant judgments. We use information available to us to make fair value determinations and engage independent valuation specialists, when necessary, to assist in the fair value determination of significant acquired long-lived assets. We are also required to estimate the useful lives of intangible assets to determine the amount of acquisition-related intangible asset amortization expense to record in future periods. We periodically review the estimated useful lives assigned to our intangible assets to determine whether such estimated useful lives continue to be appropriate. Goodwill and Acquired Intangible Assets We review the carrying value of goodwill for impairment annually and whenever events or changes in circumstances indicate the carrying value may not be recoverable. Goodwill is tested for impairment at a reporting unit level, determined to be at an operating segment level or one level below. We have not aggregated any operating segments into reporting units for purposes of conducting goodwill impairment testing. When reviewing goodwill for impairment, we first assess numerous qualitative factors to determine whether it is more likely than not that the fair value of our reporting units are less than their respective carrying values. Examples of qualitative factors that we assess include our share price, our financial performance, market and competitive factors in our industry and other events specific to our reporting units. If it is concluded that it is more likely than not that the fair value of a reporting unit is less than its carrying value, or to the extent a reorganization or disposition changes the composition of one or more of our reporting units, then we perform a quantitative two- step goodwill impairment test. The first step in this test is to compare the fair value of the reporting unit to its carrying value. We determine the fair value of a reporting unit based on the present value of estimated future cash flows. If the fair value of the reporting unit exceeds the carrying value of the unit’s net assets, goodwill of that reporting unit is not impaired and further testing is not required. If the carrying value of the reporting unit’s net assets exceeds the fair value of the unit, then we perform the second step of the impairment test to determine the implied fair value of the reporting unit’s goodwill and any impairment charge. Determining the fair value of a reporting unit involves judgment and the use of significant estimates and assumptions, which include assumptions regarding the revenue growth rates and operating margins used to calculate estimated future cash flows, risk-adjusted discount rates and future economic and market conditions. Our most recent impairment assessment in the fourth quarter of 2012 determined that our goodwill was not impaired. Based on the most recent fair value estimates, the fair value of each of our reporting units exceeded its carrying value by a substantial margin. We review acquired intangible assets for impairment whenever events or changes in circumstances indicate the carrying amount of the asset may not be recoverable. Recoverability is assessed by comparing the carrying amount of the asset to the undiscounted future cash flows expected to be generated by the asset. Measurement of any impairment loss is based on estimated fair value. Given the significance of our goodwill and intangible asset balances, an adverse change in fair value could result in an impairment charge, which could be material to our consolidated financial statements. Based on our impairment assessments in 2012, we determined that our acquired intangible assets were not impaired. Revenue Recognition The majority of our revenue is generated from monthly account- and transaction-based fees. Deferred revenue consists primarily of advance billings for services. Revenue is recognized as services are provided and is primarily recognized under service agreements that are long-term in nature, generally three to five years, and that do not require management to make significant judgments or assumptions. Additionally, given the nature of our business and the rules governing revenue recognition, our revenue recognition practices generally do not involve significant estimates that materially affect our results of operations. Additional information about our revenue recognition policies is included in Note 1 to the consolidated financial statements. 23 Results of Operations Components of Revenue and Expenses The following summary describes the components of revenue and expenses as presented in our consolidated statements of income. A description of our revenue recognition policies is included in Note 1 to the consolidated financial statements. Processing and Services Processing and services revenue, which in 2012 represented 83% of our consolidated revenue, is primarily generated from account- and transaction-based fees under contracts that generally have terms of three to five years. Revenue is recognized when the related transactions are processed and services have been performed. Processing and services revenue is most reflective of our business performance because a significant amount of our total operating profit is generated by these services. Cost of processing and services includes costs directly associated with providing services to clients and includes the following: personnel; equipment and data communication; infrastructure costs, including costs to maintain software applications; client support; depreciation and amortization; and other operating expenses. Product Product revenue, which in 2012 represented 17% of our consolidated revenue, is derived from integrated print and card production (13%) and software licenses (4%). Cost of product includes costs directly associated with the products sold and includes the following: costs of materials and software development; personnel; infrastructure costs; depreciation and amortization; and other costs directly associated with product revenue. Selling, General and Administrative Expenses Selling, general and administrative expenses primarily consist of: salaries, wages and related expenses paid to sales personnel, administrative employees, and management; advertising and promotional costs; depreciation and amortization; and other selling and administrative expenses. 24 4% 11% 5% 5% 13% 7% 8% 7% (1%) (5%) Financial Results The following table presents certain amounts included in our consolidated statements of income, the relative percentage that those amounts represent to revenue and the change in those amounts from year to year. This information should be read together with the consolidated financial statements and accompanying notes. Year ended December 31, (In millions) Revenue: 2012 2011 2010 Percentage of Revenue (1) 2011 2010 2012 Increase (Decrease) 2012 vs. 2011 2011 vs. 2010 Processing and services . . . . Product . . . . . . . . . . . . . . . . $3,709 773 $3,543 794 $3,415 718 82.8% 81.7% 82.6% $166 (21) 17.2% 18.3% 17.4% 5% $128 76 (3%) Total revenue . . . . . . . . . . 4,482 4,337 4,133 100% 100% 100% 145 3% 204 Expenses: Cost of processing and services . . . . . . . . . . . . . . . . . . . . . . . . Cost of product 1,969 628 1,941 601 1,853 533 53.1% 54.8% 54.3% 81.2% 75.7% 74.2% Sub-total . . . . . . . . . . . . . 2,597 2,542 2,386 57.9% 58.6% 57.7% Selling, general and administrative . . . . . . . . . 829 799 740 18.5% 18.4% 17.9% Total expenses . . . . . . . . . 3,426 3,341 3,126 76.4% 77.0% 75.6% 28 27 55 30 85 1% 4% 2% 4% 3% 88 68 156 59 215 Operating income . . . . . . . . . . Interest expense . . . . . . . . . . . . Interest and investment income . . . . . . . . . . . . . . . . . Loss on early debt extinguishment . . . . . . . . . . Income from continuing 1,056 (174) 996 (188) 1,007 (198) 23.6% 23.0% 24.4% (4.8%) (4.3%) (3.9%) 60 (14) 6% (7%) (11) (10) 7 - 6 10 0.2% 0.1% 0.2% 1 17% (4) (40%) (85) (26) - (2.0%) (0.6%) (85) (100%) 59 227% operations before income taxes and income from investment in unconsolidated affiliate . . . . $ 889 $ 729 $ 793 19.8% 16.8% 19.2% $160 22% $ (64) (8%) (1) Percentage of revenue is calculated as the relevant revenue, expense, income or loss amount divided by total revenue, except for cost of processing and services and cost of product amounts which are divided by the related component of revenue. 25 Year ended December 31, (In millions) Total revenue: Payments Financial Corporate and Other Total 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2,489 2,381 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,208 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2,040 2,004 1,951 $ (47) $ 4,482 4,337 (48) 4,133 (26) 2012 Revenue growth . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2012 Revenue growth percentage . . . . . . . . . . . . . . . . . . 2011 Revenue growth . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2011 Revenue growth percentage . . . . . . . . . . . . . . . . . . 108 $ 5% 173 $ 8% $ 36 2% $ 53 3% 1 $ 145 3% (22) $ 204 5% Operating income: 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668 656 625 $ $ 652 613 591 (264) $ 1,056 996 (273) 1,007 (209) Operating income growth: 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2012 percentage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2011 percentage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ $ 12 2% 31 5% $ $ 39 6% 22 4% Operating margin: 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating margin growth: (1) 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26.8% 27.5% 28.3% (0.7%) (0.8%) 32.0% 30.6% 30.3% 1.4% 0.3% 9 $ 60 6% (64) $ (11) (1%) 23.6% 23.0% 24.4% 0.6% (1.4%) (1) Represents the percentage point growth or decline in operating margin. Total Revenue Total revenue increased $145 million, or 3%, in 2012 and increased $204 million, or 5%, in 2011 compared to the prior years. The increase in total revenue during 2012 was primarily due to 5% revenue growth in our Payments segment and 2% revenue growth in our Financial segment, in each case, as compared to 2011. The increase in total revenue during 2011 was primarily due to 8% revenue growth in our Payments segment and 3% revenue growth in our Financial segment, in each case, as compared to 2010. Revenue from acquired companies contributed $43 million and $30 million to revenue in 2012 and 2011, respectively. Revenue in our Payments segment increased $108 million, or 5%, in 2012 and increased $173 million, or 8%, in 2011 compared to the prior years. Revenue growth in our Payments segment during 2012 and 2011 was primarily driven by our recurring revenue businesses as processing and services revenue increased $98 million and $99 million in 2012 and 2011, respectively, or 6% each year. The growth in both years was primarily due to new clients and increased transaction volumes from existing clients in our card services business as well as our digital channels business, which includes our mobile banking solution. Revenue from acquired companies totaled $40 million and $26 million in 2012 and 2011, respectively, and positively impacted revenue growth by approximately two percentage points and one percentage point in the respective periods. In addition, higher postage pass-through revenue, which is included in both product revenue and cost of product in our output solutions business, contributed to growth in this segment by approximately one percentage point in 2012 and three percentage points in 2011. The positive growth in 2012 was partially offset by lower revenue in our electronic bill payment business, driven primarily by the loss of a client that was acquired by another financial institution. 26 Revenue in our Financial segment increased $36 million, or 2%, in 2012 and increased $53 million, or 3%, in 2011 compared to the prior years. Revenue growth in our Financial segment was favorably impacted by increases of $67 million, or 4%, and $42 million, or 2%, in 2012 and 2011, respectively, in processing and services revenue due primarily to increased revenue in our account processing and lending businesses, partially offset by volume declines in our check processing business. In addition, Financial segment growth was negatively impacted by approximately two percentage points in 2012 primarily due to lower software license revenue. Total Expenses Total expenses increased $85 million, or 3%, in 2012 compared to 2011 and increased $215 million, or 7%, in 2011 compared to 2010. Total expenses as a percentage of total revenue were 76.4%, 77.0% and 75.6% in 2012, 2011 and 2010, respectively. Cost of processing and services as a percentage of processing and services revenue decreased to 53.1% in 2012 and increased to 54.8% in 2011 from 54.3% in 2010. In 2012 and 2011, cost of processing and services as a percentage of processing and services revenue was favorably impacted by increased operating leverage in our recurring revenue businesses and operating efficiency initiatives across the company that lowered our overall cost structure. In 2011, this positive impact was offset by increased expenses associated with the development and support of new and existing products and services. Cost of product as a percentage of product revenue was 81.2% in 2012 compared to 75.7% in 2011 and 74.2% in 2010. The increase in cost of product as a percentage of product revenue in 2012 was primarily due to a decrease in high-margin software license sales as compared to 2011. The cost of product as a percentage of product revenue in both 2012 and 2011 was also impacted by an increase in postage pass-through revenue and expenses in our output solutions business. Selling, general and administrative expenses increased $30 million, or 4%, and $59 million, or 8%, in 2012 and 2011, respectively, compared to the prior years; however, selling, general and administrative expense as a percentage of total revenue was relatively consistent in 2012 at 18.5% compared to 18.4% in 2011. The increase in selling, general and administrative expenses in 2011 was primarily in the Corporate and Other segment and was due to employee severance and merger and integration expenses. Operating Income and Operating Margin Total operating income increased $60 million, or 6%, in 2012 and decreased $11 million, or 1%, in 2011 compared to the prior years. Operating margin increased to 23.6% in 2012 from 23.0% in 2011 and decreased in 2011 from 24.4% in 2010. The operating margin improvement of 60 basis points in 2012 was due in part to increased operating leverage in our recurring revenue businesses and operational effectiveness activities that lowered our overall cost structure. The operating margin decline of 140 basis points in 2011 was primarily due to increased operating losses in the Corporate and Other segment primarily attributable to higher employee severance, merger and integration costs and amortization of acquisition-related intangible assets. Operating income in our Payments segment increased $12 million, or 2%, and $31 million, or 5%, in 2012 and 2011, respectively, compared to the prior years, primarily due to growth and operating leverage in our card services business. Operating margins were 26.8%, 27.5% and 28.3% in 2012, 2011 and 2010, respectively, and decreased 70 basis points in 2012 and 80 basis points in 2011. Payments segment operating margins in 2012 and 2011 were negatively impacted by increased expenses associated with the development, support and integration of new products and services, including Popmoney for person-to-person payments and Mobiliti for mobile banking and payment services. Operating margin was also negatively impacted in 2012 by a decrease in higher- margin software license revenue and by lower revenue in our electronic bill payment business driven primarily by the loss of a client that was acquired by another financial institution. In addition, operating margins in the Payments segment in 2012 and 2011 were negatively impacted by increased postage pass-through costs, which are included in both revenue and expenses. 27 Operating income in our Financial segment increased $39 million, or 6%, and $22 million, or 4%, in 2012 and 2011, respectively, compared to the prior years. Operating margins improved in both years and were 32.0%, 30.6% and 30.3% in 2012, 2011 and 2010, respectively. These improvements in operating income and operating margin in 2012 were primarily due to improved revenue growth and scale efficiencies in our account processing and lending businesses and operating efficiencies in our item processing businesses, partially offset by a decrease in higher-margin software license revenue. Operating margin in 2011 was consistent with 2010. The operating loss in the Corporate and Other segment decreased $9 million in 2012 and increased $64 million in 2011 compared to the prior years. The changes in operating loss were primarily due to employee severance and merger and integration costs which, in total, decreased $10 million in 2012 and increased $35 million in 2011 as compared to the respective prior year periods. In addition, the remaining increase in 2011 was also attributable to higher amortization of acquisition-related intangible assets. Interest Expense Interest expense decreased $14 million, or 7%, and $10 million, or 5%, in 2012 and 2011, respectively, compared to the prior years. These decreases were primarily due to lower average interest rates in 2012 and 2011 as compared to the prior years as a result of our debt refinancing activities. In 2012, interest expense was negatively impacted by $4 million of expense associated with hedge ineffectiveness recognized upon the settlement of our forward-starting interest rate swap agreements (“Forward-Starting Swaps”) in September of 2012. Loss on Early Debt Extinguishment In 2011 and 2010, we issued $1.0 billion and $750 million principal amount of senior notes, respectively, in public debt offerings and used proceeds from the offerings to repay our senior notes which matured in November 2012. The premium paid on the early retirement of debt and other costs associated with the transactions resulted in pre-tax charges of $85 million in 2011 and $26 million in 2010. Income Tax Provision Our effective income tax rate for continuing operations was 34.0% in 2012, 35.1% in 2011 and 38.0% in 2010. The lower effective tax rate in 2012 compared to 2011 was primarily due to increased deductions resulting from federal tax planning initiatives, including the associated discrete tax benefits. The lower effective tax rate in 2011 compared to 2010 was primarily due to the resolution of tax audits and changes in state tax laws. Income from Investment in Unconsolidated Affiliate Our 49% share of the income of StoneRiver Group, L.P. (“StoneRiver”) was $11 million, $18 million and $14 million in 2012, 2011 and 2010, respectively. In 2011, the increase in income was primarily due to a $3 million gain, representing our share, on the sale of a business by StoneRiver. Income (Loss) from Discontinued Operations Income (loss) from discontinued operations related to prior dispositions totaled $14 million, $(19) million and $(10) million in 2012, 2011 and 2010, respectively, and included income tax (expense) benefits of $(10) million, $13 million and $14 million, respectively. Net Income Per Share - Diluted from Continuing Operations Net income per share-diluted from continuing operations was $4.34 in 2012 compared to $3.40 in 2011 and $3.34 in 2010. Net income per share-diluted from continuing operations was negatively impacted by a loss on early debt extinguishment of $0.37 per share in 2011. The amortization of acquisition-related intangible assets also reduced net income per share-diluted from continuing operations by $0.76, $0.69 and $0.60 in 2012, 2011 and 2010, respectively. 28 Liquidity and Capital Resources Our primary liquidity needs are: (i) to fund normal operating expenses; (ii) to meet the interest and principal requirements of our outstanding indebtedness; and (iii) to fund capital expenditures and operating lease payments. We believe these needs will be satisfied using cash flow generated by our operations, our cash and cash equivalents of $358 million at December 31, 2012 and available borrowings under our revolving credit facility. (In millions) Year Ended December 31, 2011 2012 Increase (Decrease) $ % Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . $ 597 354 Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Share-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (88) Settlement of interest rate hedge contracts . . . . . . . . . . . . . . . . . . . . . 23 Dividends from unconsolidated affiliate . . . . . . . . . . . . . . . . . . . . . . . - Loss on early debt extinguishment . . . . . . . . . . . . . . . . . . . . . . . . . . . (100) Net changes in working capital and other . . . . . . . . . . . . . . . . . . . . . . $ 491 349 39 29 (6) 12 85 (46) $ 106 5 5 (24) (82) 11 (85) (54) Operating cash flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 835 $ 953 $ (118) (12%) Capital expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 195 $ 192 $ 3 2% Our net cash provided by operating activities, or operating cash flow, was $835 million in 2012, a decrease of 12% compared with $953 million in 2011 primarily due to a payment of $88 million for the settlement of Forward-Starting Swaps in the third quarter of 2012 and due to working capital changes. In 2012, our working capital was negatively impacted by an increase in payments for discretionary and incentive-based employee compensation, including company 401k profit sharing contributions, and higher income tax payments in 2012 compared to 2011, partially offset by improved accounts receivable collections in 2012. Our current policy is to use our operating cash flow primarily to repay debt and to fund capital expenditures, acquisitions and share repurchases, rather than to pay dividends. Our capital expenditures of $195 million in 2012 remained relatively consistent with 2011 expenditures and were less than 5% of our total revenue in each year. In 2012 and 2011, we received cash dividends of $55 million and $54 million, respectively, from StoneRiver. The portions of these dividends that represented returns on our investment, $23 million in 2012 and $12 million in 2011, are reported in cash flows from operating activities. In 2011, we acquired CashEdge, M-Com and two other companies for an aggregate purchase price of $511 million, net of cash acquired. Share Repurchases We purchased $634 million, $533 million and $413 million of our common stock in 2012, 2011 and 2010, respectively. On February 22, 2012, our board of directors authorized the purchase of up to ten million shares of our common stock. As of December 31, 2012, we had approximately 5.6 million shares remaining under this authorization. Shares repurchased are generally held for issuance in connection with our equity plans. 29 Indebtedness (In millions) December 31, 2012 2011 Revolving credit facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3.125% senior notes due 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.125% senior notes due 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.8% senior notes due 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.625% senior notes due 2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.75% senior notes due 2021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5% senior notes due 2022 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Senior term loan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280 300 600 500 449 399 697 - 5 $ - 299 599 500 449 399 - 1,100 49 Long-term debt (including current maturities) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,230 $ 3,395 In September 2012, we issued $700 million aggregate principal amount of senior notes due in 2022 and used the net proceeds from this offering primarily to repay a portion of our senior term loan that was due in November 2012. The remaining outstanding amount of the term loan was repaid upon maturity using available borrowings under our revolving credit facility and available cash. At December 31, 2012, our long-term debt consisted primarily of $2.95 billion of senior notes and $280 million in borrowings outstanding under the revolving credit facility. We were in compliance with all financial debt covenants in 2012. The acquisition of Open Solutions on January 14, 2013 for a cash purchase price of $55 million and repayment of assumed debt of $960 million was funded in 2013 utilizing a combination of available cash and existing availability under our revolving credit facility. Revolving Credit Facility In August 2012, we entered into a $2.0 billion Amended and Restated Credit Agreement with a syndicate of banks, replacing our existing $1.0 billion revolving credit facility, which was scheduled to expire in September 2014. Borrowings under the amended revolving credit facility bear interest at a variable rate based on LIBOR plus a specified margin or the bank’s base rate (1.3% at December 31, 2012). There are no significant commitment fees and no compensating balance requirements. The facility expires on August 1, 2017 and contains various restrictions and covenants that require us, among other things, to (i) limit our consolidated indebtedness as of the end of each fiscal quarter to no more than three and one-half times consolidated net earnings before interest, taxes, depreciation and amortization and certain other adjustments during the period of four fiscal quarters then ended, and (ii) maintain consolidated net earnings before interest, taxes, depreciation and amortization and certain other adjustments of at least three times consolidated interest expense as of the end of each fiscal quarter for the period of four fiscal quarters then ended. Senior Notes In September 2012, we issued $700 million aggregate principal amount of 3.5% senior notes due in October 2022, which pay interest semi-annually on April 1 and October 1 of each year, commencing on April 1, 2013. In June 2011, we issued $1.0 billion of senior notes comprised of $600 million of 3.125% senior notes due in June 2016 and $400 million of 4.75% senior notes due in June 2021, which pay interest semi-annually on June 15 and December 15 of each year. Our 3.125% senior notes due in October 2015 and our 4.625% senior notes due in October 2020 pay interest at the stated rate on April 1 and October 1 of each year. Our 6.8% senior notes due in November 2017 pay interest at the stated rate on May 20 and November 20 of each year. The interest rates 30 applicable to the senior notes are subject to an increase of up to two percent in the event that our credit rating is downgraded below investment grade. The indenture governing the senior notes contains covenants that, among other matters, limit (i) our ability to consolidate or merge into, or convey, transfer or lease all or substantially all of our properties and assets to, another person, (ii) our and certain of our subsidiaries’ ability to create or assume liens, and (iii) our and certain of our subsidiaries’ ability to engage in sale and leaseback transactions. In June 2011, we purchased $700 million aggregate principal amount of our 6.125% senior notes due in November 2012 in a tender offer for $754 million, and in July 2011, we redeemed the remaining $300 million aggregate principal amount of these notes for $322 million. Senior Term Loan Our senior term loan matured in November 2012 and was repaid using a combination of proceeds from the September 2012 issuance of senior notes, our revolving credit facility and available cash. Term loan borrowings under this facility bore interest at a variable rate based on LIBOR plus a specified margin or the bank’s base rate. Interest Rate Hedge Contracts To manage exposure to fluctuations in interest rates, we maintained Forward-Starting Swaps, designated as cash flow hedges, with a total notional value of $550 million to hedge against changes in interest rates applicable to forecasted five-year and ten-year fixed rate borrowings. Upon the issuance of senior notes in September 2012, we paid $88 million, included in cash flows from operating activities, to settle the Forward-Starting Swaps and recognized approximately $4 million of interest expense due to hedge ineffectiveness. The remaining $84 million is recorded in accumulated other comprehensive loss, net of income taxes of $33 million, and will be recognized as interest expense over the terms of the originally forecasted interest payments. In addition, we maintained interest rate swap agreements (“Swaps”), designated as cash flow hedges, with a total notional value of $1.0 billion to hedge against changes in interest rates on floating rate term loan borrowings. The Swaps, which expired in September 2012, effectively fixed the interest rate on floating rate term loan borrowings at a weighted-average rate of approximately 5.0% prior to financing spreads and related fees. There were no Swaps outstanding as of December 31, 2012. Shelf Registration Statement In 2010, we filed a “shelf” registration statement with the Securities and Exchange Commission. Under the registration statement, we may sell common stock, preferred stock and debt securities, or a combination thereof. Each time we sell securities pursuant to the shelf registration statement, we will provide a prospectus supplement that will contain specific information about the terms of the securities being offered and of the offering. We may offer and sell the securities pursuant to this prospectus from time to time in one or more of the following ways: through underwriters or dealers, through agents, directly to purchasers or through a combination of any of these methods of sales. Proceeds from the sale of these securities may be used to repay debt or for working capital, acquisitions or general corporate purposes. Other Access to capital markets impacts our cost of capital, our ability to refinance maturing debt and our ability to fund future acquisitions. Our ability to access capital on favorable terms depends on a number of factors, including general market conditions, interest rates, credit ratings on our debt securities, perception of our potential future earnings and the market price of our common stock. As of December 31, 2012, we had a credit rating of Baa2 with a stable outlook from Moody’s Investors Service, Inc. (“Moody’s”) and BBB- with a stable outlook from Standard & Poor’s Ratings Services (“S&P”) on our senior unsecured debt securities. 31 The interest rate payable on our senior notes is subject to adjustment from time to time if Moody’s or S&P downgrades (or subsequently upgrades) the debt rating applicable to the notes. If the ratings from Moody’s or S&P decrease below investment grade, the per annum interest rate on the notes is subject to increase by up to two percent. In no event will the per annum interest rate be reduced below the original interest rate applicable to the senior notes nor will the total increase in the per annum interest rate exceed two percent above the original interest rate. Off-Balance Sheet Arrangements and Contractual Obligations We do not participate in, nor have we created, any off-balance sheet variable interest entities or other off-balance sheet financing, other than letters of credit. The following table details our contractual cash obligations at December 31, 2012: (In millions) Total Less than 1 year 1-3 years 3-5 years More than 5 years Long-term debt including interest (1) . . . . . . . $ Minimum operating lease payments (1) . . . . . Purchase obligations (1) . . . . . . . . . . . . . . . . . Income tax obligations . . . . . . . . . . . . . . . . . Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4,064 274 280 56 4,674 $ $ 132 73 129 8 342 $ $ 560 109 127 31 827 $ 1,588 60 11 10 $ 1,669 $ 1,784 32 13 7 $ 1,836 (1) Interest, operating lease and purchase obligations are reported on a pre-tax basis. Item 7A. Quantitative and Qualitative Disclosures About Market Risk Market risk refers to the risk that a change in the level of one or more market prices, interest rates, currency exchange rates, indices, correlations or other market factors, such as liquidity, will result in losses for a certain financial instrument or group of financial instruments. We are exposed primarily to interest rate risk and market price risk on outstanding debt, investments of subscriber funds and foreign currency. We actively monitor these risks through a variety of control procedures involving senior management. In connection with processing electronic payments transactions, the funds we receive from subscribers are invested from the time we collect the funds until payments are made to the applicable recipients. These subscriber funds are primarily invested in short-term instruments that are guaranteed by the United States government. Subscriber funds are not included in our consolidated balance sheets and can fluctuate significantly based on consumer bill payment and debit card activity. Based on average subscriber funds balances during 2012 of approximately $1.0 billion, a 1% increase in applicable interest rates would increase our annual pre-tax income by approximately $10 million, and if applicable interest rates decreased to zero, our annual pre-tax income would decrease by less than $5 million. We manage our debt structure and interest rate risk through the use of fixed- and floating-rate debt and previously through the use of interest rate hedge contracts. We previously maintained interest rate swap agreements with total notional values of $1 billion and forward-starting swaps with a total notional value of $550 million to partially hedge our exposure to interest rate changes and to control financing costs. All interest rate hedge contracts were settled or expired in September 2012. Based on our outstanding debt with variable interest rates at December 31, 2012, a 1% increase in our borrowing rate would increase annual interest expense in 2013 by less than $5 million. We conduct business in the United States and in foreign countries and are exposed to foreign currency risk from changes in the value of underlying assets and liabilities of our non-U.S. dollar denominated foreign investments and foreign currency transactions. In 2012, 7% of our total revenue was from clients in foreign countries. Risk can be estimated by measuring the impact of a near-term adverse movement of 10% in foreign currency rates against the U.S. dollar. If these rates were 10% higher or lower at December 31, 2012, there would not have been a material adverse impact on our annual income from continuing operations or financial position. 32 Item 8. Financial Statements and Supplementary Data Index to Consolidated Financial Statements Consolidated Statements of Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Statements of Comprehensive Income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Balance Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Statements of Shareholders’ Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Statements of Cash Flows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Notes to Consolidated Financial Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Report of Independent Registered Public Accounting Firm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 34 35 36 37 38 39 66 33 FISERV, INC. CONSOLIDATED STATEMENTS OF INCOME In millions, except per share data Year ended December 31, Revenue: 2012 2011 2010 Processing and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,709 773 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product $ 3,543 794 $ 3,415 718 Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4,482 4,337 4,133 Expenses: Cost of processing and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of product Selling, general and administrative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest and investment income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss on early debt extinguishment Income from continuing operations before income taxes and income from investment in unconsolidated affiliate . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income tax provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income from investment in unconsolidated affiliate . . . . . . . . . . . . . . . . . . . . Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income (loss) from discontinued operations, net of income taxes . . . . . . . . . 1,969 628 829 3,426 1,056 (174) 7 - 889 (303) 11 597 14 1,941 601 799 3,341 996 (188) 6 (85) 729 (256) 18 491 (19) 1,853 533 740 3,126 1,007 (198) 10 (26) 793 (301) 14 506 (10) Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 611 $ 472 $ 496 Net income (loss) per share - basic: Continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.40 0.10 Discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3.44 (0.13) $ 3.37 (0.07) Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.50 $ 3.31 $ 3.30 Net income (loss) per share - diluted: Continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.34 0.10 Discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3.40 (0.13) $ 3.34 (0.07) Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.44 $ 3.28 $ 3.27 Shares used in computing net income (loss) per share: Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135.8 137.5 142.6 144.2 150.4 151.7 See accompanying notes to consolidated financial statements. 34 FISERV, INC. CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME In millions Year ended December 31, 2012 2011 2010 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Other comprehensive income (loss): 611 $ 472 $ 496 Fair market value adjustment on cash flow hedges, net of income taxes of $8 million, $34 million and $12 million . . . . . . . . . . . . . . . . . . . . . Reclassification adjustment for net realized losses on cash flow hedges included in interest expense, net of income taxes of $17 million, $21 million and $23 million . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign currency translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total other comprehensive income (loss) . . . . . . . . . . . . . . . . . . . . (12) (51) (18) 26 4 18 31 (8) (28) 34 3 19 Comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 629 $ 444 $ 515 See accompanying notes to consolidated financial statements. 35 FISERV, INC. CONSOLIDATED BALANCE SHEETS In millions December 31, ASSETS Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Trade accounts receivable, less allowance for doubtful accounts . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Property and equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intangible assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other long-term assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2012 2011 358 663 42 349 1,412 249 1,760 4,719 357 $ 337 666 44 309 1,356 258 1,881 4,720 333 Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 8,497 $ 8,548 LIABILITIES AND SHAREHOLDERS’ EQUITY Accounts payable and accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Current maturities of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 724 2 379 1,105 3,228 638 109 5,080 $ 836 179 369 1,384 3,216 617 73 5,290 COMMITMENTS AND CONTINGENCIES SHAREHOLDERS’ EQUITY Preferred stock, no par value: 25.0 million shares authorized; none issued . . . . . . . . . . Common stock, $0.01 par value: 450.0 million shares authorized; 197.9 million shares issued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional paid-in capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated other comprehensive loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Retained earnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Treasury stock, at cost, 64.5 million and 57.8 million shares . . . . . . . . . . . . . . . . . . . . . - - 2 804 (60) 5,950 (3,279) 2 777 (78) 5,339 (2,782) 3,258 Total shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,417 Total liabilities and shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 8,497 $ 8,548 See accompanying notes to consolidated financial statements. 36 FISERV, INC. CONSOLIDATED STATEMENTS OF SHAREHOLDERS’ EQUITY In millions Common Stock Additional Paid-In Capital Shares Amount Accumulated Other Comprehensive Loss Balance at January 1, 2010 . . . . . . 198 Net income . . . . . . . . . . . . . . . . . . . Other comprehensive income . . . . Share-based compensation . . . . . . Shares issued under stock plans including income tax benefits . . Purchases of treasury stock . . . . . . Balance at December 31, 2010 . . . 198 Net income . . . . . . . . . . . . . . . . . . . Other comprehensive loss . . . . . . . Share-based compensation . . . . . . Shares issued under stock plans including income tax benefits . . Purchases of treasury stock . . . . . . Balance at December 31, 2011 . . . 198 Net income . . . . . . . . . . . . . . . . . . . Other comprehensive income . . . . Share-based compensation . . . . . . Shares issued under stock plans including income tax benefits . . Purchases of treasury stock . . . . . . $ 2 $ 727 $ (69) 19 (50) (28) (78) 18 39 (16) 2 750 39 (12) 2 777 44 (17) Treasury Stock Shares Amount 45 $ (2,005) Retained Earnings $ 4,371 496 (2) 8 51 (2) 9 58 4,867 472 5,339 611 83 (418) (2,340) 91 (533) (2,782) (2) 9 65 128 (625) $ (3,279) Balance at December 31, 2012 . . . 198 $ 2 $ 804 $ (60) $ 5,950 See accompanying notes to consolidated financial statements. 37 FISERV, INC. CONSOLIDATED STATEMENTS OF CASH FLOWS In millions Year ended December 31, 2012 2011 2010 Cash flows from operating activities: Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Adjustment for discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustments to reconcile net income to net cash provided by operating activities from continuing operations: $ 611 (14) 472 19 $ 496 10 Depreciation and other amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization of acquisition-related intangible assets . . . . . . . . . . . . . . . Share-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settlement of interest rate hedge contracts . . . . . . . . . . . . . . . . . . . . . . . Dividends from unconsolidated affiliate . . . . . . . . . . . . . . . . . . . . . . . . . Loss on early debt extinguishment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other non-cash items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changes in assets and liabilities, net of effects from acquisitions: Trade accounts receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other assets . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable and other liabilities . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net cash provided by operating activities from continuing operations . . . . . Cash flows from investing activities: Capital expenditures, including capitalization of software costs . . . . . . . . . . Payments for acquisitions of businesses, net of cash acquired . . . . . . . . . . . . Payments from unconsolidated affiliate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net proceeds from sale (purchases) of investments . . . . . . . . . . . . . . . . . . . . Other investing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net cash used in investing activities from continuing operations . . . . . . . . . . Cash flows from financing activities: Proceeds from long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repayments of long-term debt, including premium and costs . . . . . . . . . . . . Issuance of treasury stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purchases of treasury stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other financing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net cash used in financing activities from continuing operations . . . . . . . . . Net change in cash and cash equivalents from continuing operations . . . . . . Net cash flows from (to) discontinued operations . . . . . . . . . . . . . . . . . . . . . Beginning balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 163 44 5 (88) 23 - (22) (12) (85) - 19 835 (195) - 32 28 (3) (138) 192 157 39 29 (6) 12 85 (26) (83) (25) 78 10 953 (192) (511) 42 (4) - (665) 1,469 (1,642) 96 (634) 5 (706) (9) 30 337 1,189 (1,226) 73 (533) (1) (498) (210) (16) 563 Ending balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 358 $ 337 $ Discontinued operations cash flow information: Net cash provided by (used in) operating activities . . . . . . . . . . . . . . . . . . . . $ Net cash provided by investing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net change in cash and cash equivalents from discontinued operations . . . . Net cash flows (to) from continuing operations . . . . . . . . . . . . . . . . . . . . . . . Beginning balance - discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . Ending balance - discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 30 - 30 (30) - - $ (16) $ - (16) 16 - - $ $ See accompanying notes to consolidated financial statements. 38 191 148 39 37 - 40 26 (21) (12) 4 (26) 26 958 (175) (9) 49 14 5 (116) 748 (1,060) 62 (413) (8) (671) 171 29 363 563 14 15 29 (29) - - 1. Summary of Significant Accounting Policies Description of the Business Fiserv, Inc. and its subsidiaries (collectively, the “Company”) provide financial services technology to clients worldwide, including banks, thrifts, credit unions, investment management firms, leasing and finance companies, retailers, merchants and government agencies. The Company provides account processing systems, electronic payments processing products and services, internet and mobile banking systems, and related services. The Company is principally located in the United States where it operates data and transaction processing centers, develops software, performs item processing and check imaging and provides technology support. The Company’s operations are comprised of the Payments and Industry Products (“Payments”) segment and the Financial Institution Services (“Financial”) segment. The Payments segment primarily provides electronic bill payment and presentment services, debit and other card-based payment products and services, internet and mobile banking software and services, and other electronic payments software and services including account-to- account transfers and person-to-person payments. The businesses in this segment also provide investment account processing services for separately managed accounts, card and print personalization services, and fraud and risk management products and services. The Financial segment provides banks, thrifts and credit unions with account processing services, item processing and source capture services, loan origination and servicing products, cash management and consulting services, and other products and services that support numerous types of financial transactions. The Corporate and Other segment primarily consists of unallocated corporate expenses, amortization of acquisition-related intangible assets and intercompany eliminations. Principles of Consolidation The consolidated financial statements include the accounts of Fiserv, Inc. and all 100% owned subsidiaries. Investments in less than 50% owned affiliates in which the Company has significant influence are accounted for using the equity method of accounting. All intercompany transactions and balances have been eliminated in consolidation. Use of Estimates The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the reporting period. Actual results could differ materially from those estimates. Fair Value Measurements The Company applies fair value accounting for all assets and liabilities that are recognized or disclosed at fair value in its financial statements on a recurring basis. Fair value represents the amount that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, the Company considers the principal or most advantageous market and the market-based risk measurements or assumptions that market participants would use in pricing the asset or liability. The fair values of cash equivalents, trade accounts receivable, settlement assets and obligations, and accounts payable approximate their respective carrying values due to the short period of time to maturity. The estimated fair value of long-term debt is described in Note 4 and was estimated using discounted cash flows based on the Company’s current incremental borrowing rates or quoted prices in active markets (level 2 of the fair value hierarchy). 39 Derivatives Derivatives are recorded on the balance sheets as either an asset or liability measured at fair value. If the derivative is designated as a cash flow hedge, the effective portions of the changes in the fair value of the derivative are recorded as a component of accumulated other comprehensive loss and recognized in the consolidated statements of income when the hedged item affects earnings. If the derivative is designated as a fair value hedge, the changes in the fair value of the derivative are recognized in earnings. To the extent the fair value hedge is effective, there is an offsetting adjustment to the basis of the item being hedged. Ineffective portions of changes in the fair value of hedges are recognized in earnings. The Company’s policy is to enter into derivatives with creditworthy institutions and not to enter into such derivatives for speculative purposes. Foreign Currency Foreign currency denominated assets and liabilities, where the functional currency is the local currency, are translated into U.S. dollars at the exchange rates in effect at the balance sheet date. Revenue and expenses are translated at the average exchange rates during the period. Gains and losses from foreign currency translation are recorded as a separate component of accumulated other comprehensive loss. Revenue Recognition Processing and services revenue is recognized as services are provided and is primarily derived from account- and transaction-based fees for data processing, transaction processing, electronic billing and payment services, electronic funds transfer and debit processing services, consulting services and software maintenance fees. Software maintenance fee revenue for ongoing client support is recognized ratably over the term of the applicable support period, which is generally 12 months. Deferred revenue consists primarily of advance billings for services and is recognized as revenue when the services are provided. Product revenue is primarily derived from software license sales, which represent less than 5% of total revenue, and integrated print and card production sales. For software license agreements that do not require significant customization or modification, the Company recognizes software license revenue upon delivery, assuming persuasive evidence of an arrangement exists, the license fee is fixed and determinable and collection is reasonably assured. Arrangements with customers that include significant customization, modification, or production of software are accounted for under contract accounting, with the revenue being recognized using the percentage-of-completion method. The Company includes reimbursements from clients, such as postage and telecommunication costs, in processing and services revenue, product revenue, cost of processing and services, and cost of product. Selling, General and Administrative Expenses Selling, general and administrative expenses primarily consist of: salaries, wages and related expenses paid to sales personnel, administrative employees and management; advertising and promotional costs; depreciation and amortization; and other selling and administrative expenses. Cash and Cash Equivalents Cash and cash equivalents consist of cash and investments with original maturities of 90 days or less. Allowance for Doubtful Accounts The Company analyzes trade accounts receivable by considering historical bad debts, client creditworthiness, current economic trends, changes in client payment terms and collection trends when evaluating the adequacy of 40 the allowance for doubtful accounts. Any change in the assumptions used in analyzing a specific account receivable may result in an additional allowance for doubtful accounts being recognized in the period in which the change occurs. The allowance for doubtful accounts was $9 million at December 31, 2012 and 2011. Prepaid Expenses Prepaid expenses represent advance payments for goods and services to be consumed in the future, such as maintenance, postage and insurance, and totaled $97 million and $95 million at December 31, 2012 and 2011, respectively. Settlement Assets and Obligations Settlement assets of $222 million and $183 million were included in prepaid expenses and other current assets at December 31, 2012 and 2011, respectively, and settlement obligations of $216 million and $195 million were included in accrued expenses at December 31, 2012 and 2011, respectively. Settlement assets and obligations primarily represent amounts receivable from or payable to clients, agents and payment networks associated with the Company’s walk-in and expedited bill payment service businesses. The majority of these assets and obligations result from timing differences between collecting funds from payment networks or directly from consumers who are making payments and depositing the funds collected into the Company’s bank accounts. Settlement assets and obligations also arise due to the reporting of transactions to clients prior to fulfilling the payment obligation. Property and Equipment Property and equipment are reported at cost. Depreciation of property and equipment is computed primarily using the straight-line method over the shorter of the estimated useful life of the asset or the leasehold period, if applicable. Property and equipment consisted of the following at December 31: (In millions) Estimated Useful Lives 2012 2011 Land . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data processing equipment . . . . . . . . . . . . . . . . . . . . 3 to 7 years Buildings and leasehold improvements . . . . . . . . . . 5 to 40 years Furniture and equipment . . . . . . . . . . . . . . . . . . . . . . 3 to 10years - $ Less: accumulated depreciation . . . . . . . . . . . . . . . . 23 $ 542 194 139 898 (649) 23 489 190 163 865 (607) Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 249 $ 258 Depreciation expense for all property and equipment totaled $72 million, $78 million and $84 million in 2012, 2011 and 2010, respectively. 41 Intangible Assets Intangible assets consisted of the following at December 31: 2012 (In millions) Gross Carrying Amount Accumulated Amortization Net Book Value Customer related intangible assets . . . . . . . . . . . . . $ Acquired software and technology . . . . . . . . . . . . . Trade names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Capitalized software development costs . . . . . . . . . Purchased software . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,707 392 114 672 325 $ 539 231 29 399 252 1,168 161 85 273 73 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,210 $ 1,450 $ 1,760 2011 (In millions) Gross Carrying Amount Accumulated Amortization Net Book Value Customer related intangible assets . . . . . . . . . . . . . $ Acquired software and technology . . . . . . . . . . . . . Trade names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Capitalized software development costs . . . . . . . . . Purchased software . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,699 420 114 720 362 $ 440 204 20 477 293 1,259 216 94 243 69 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,315 $ 1,434 $ 1,881 Customer related intangible assets represent customer contracts and relationships obtained as part of acquired businesses and are amortized over their estimated useful lives, generally 10 to 20 years. Acquired software and technology represents software and technology intangible assets obtained as part of acquired businesses and are amortized over their estimated useful lives, generally four to eight years. Trade names are amortized over their estimated useful lives, generally 10 to 20 years. Amortization expense for acquired intangible assets, which include customer related intangible assets, acquired software and technology and trade names, totaled $163 million, $157 million and $148 million in 2012, 2011 and 2010, respectively. The Company continually develops, maintains and enhances its products and systems. In each of 2012, 2011 and 2010, product development expenditures represented approximately 9% of the Company’s total revenue. Research and development costs incurred prior to the establishment of technological feasibility are expensed as incurred. Routine maintenance of software products, design costs and other development costs incurred prior to the establishment of a product’s technological feasibility are also expensed as incurred. Costs are capitalized commencing when the technological feasibility of the software has been established. Capitalized software development costs represent the capitalization of certain costs incurred to develop new software or to enhance existing software which is marketed externally or utilized by the Company to process client transactions. Capitalized software development costs are amortized over their estimated useful lives, generally five years. Gross software development costs capitalized for new products and enhancements to existing products totaled $104 million, $93 million and $86 million in 2012, 2011 and 2010, respectively. Amortization of previously capitalized development costs was $74 million, $67 million and $58 million in 2012, 2011 and 2010, respectively. Purchased software represents software licenses purchased from third parties and is amortized over the estimated useful lives, generally three to five years. Amortization of purchased software totaled $34 million, $38 million and $42 million in 2012, 2011 and 2010, respectively. 42 The Company estimates that annual amortization expense with respect to acquired intangible assets recorded at December 31, 2012 will be approximately $160 million in 2013 and 2014, approximately $150 million in 2015, approximately $110 million in 2016 and approximately $100 million in 2017. Annual amortization expense in 2013 with respect to capitalized and purchased software recorded at December 31, 2012 is estimated to approximate $110 million. Goodwill Goodwill represents the excess of the purchase price over the fair value of identifiable net assets acquired and liabilities assumed in a business combination. The Company evaluates goodwill for impairment on an annual basis, or more frequently if circumstances indicate possible impairment. Goodwill is tested for impairment at a reporting unit level, determined to be at an operating segment level or one level below. The Company has not aggregated any operating segments into reporting units for purposes of conducting goodwill impairment testing. When reviewing goodwill for impairment, the Company first assesses numerous qualitative factors to determine whether it is more likely than not that the fair value of its reporting units are less than their respective carrying values. If it is concluded that it is more likely than not that the fair value of a reporting unit is less than its carrying value, or to the extent a reorganization or disposition changes the composition of one or more reporting units, then the Company performs a two-step quantitative impairment test by comparing reporting unit carrying values to estimated fair values. No impairment was identified in the Company’s annual impairment assessment in the fourth quarter of 2012 as estimated fair values of the respective reporting units substantially exceed the carrying values. In addition, there is no accumulated impairment loss through December 31, 2012. The changes in goodwill during 2012 and 2011 were as follows: (In millions) Payments Financial Total Goodwill - December 31, 2010 . . . . . . . . . . . . . . . $ Acquired goodwill . . . . . . . . . . . . . . . . . . . . . . . . . 3,114 343 $ 1,263 - $ 4,377 343 Goodwill - December 31, 2011 . . . . . . . . . . . . . . . 3,457 Purchase accounting adjustments . . . . . . . . . . . . . (1) 1,263 - 4,720 (1) Goodwill - December 31, 2012 . . . . . . . . . . . . . . . $ 3,456 $ 1,263 $ 4,719 Asset Impairment The Company reviews property and equipment, intangible assets and its investment in unconsolidated affiliate for impairment whenever events or changes in circumstances indicate that the carrying amount of the asset may not be recoverable. The Company reviews capitalized software development costs for impairment at each balance sheet date. Recoverability of property and equipment and intangible assets is assessed by comparing the carrying amount of the asset to the undiscounted future cash flows expected to be generated by the asset. The Company’s investment in unconsolidated affiliate is assessed by comparing the carrying amount of the investment to its estimated fair value and is impaired if the decline in fair value is determined to be other than temporary. Measurement of any impairment loss is based on estimated fair value. Deferred Financing Costs Deferred financing costs related to the Company’s long-term debt totaled $47 million and $35 million at December 31, 2012 and 2011, respectively. Accumulated amortization was $21 million and $16 million at December 31, 2012 and 2011, respectively. Deferred financing costs are reported in other long-term assets in the consolidated balance sheets and are amortized over the term of the underlying debt using the interest method. 43 Accounts Payable and Accrued Expenses Accounts payable and accrued expenses consisted of the following at December 31: (In millions) 2012 2011 Trade accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Settlement obligations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Client deposits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued compensation and benefits . . . . . . . . . . . . . . . . . . . . . . Interest rate hedge contracts (1) . . . . . . . . . . . . . . . . . . . . . . . . . . Other accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 97 216 147 145 - 119 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 724 $ 96 195 114 157 98 176 836 (1) The Company’s interest rate hedge contracts described in Note 5 were settled or expired in September 2012. Income Taxes Deferred tax assets and liabilities are recognized for the expected future tax consequences attributable to differences between financial statement carrying amounts of existing assets and liabilities and their respective tax basis and net operating loss and tax credit carry-forwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. A valuation allowance, if necessary, is recorded against deferred tax assets for which utilization of the asset is not likely. Accumulated Other Comprehensive Loss Accumulated other comprehensive loss, net of income taxes, consisted of the following at December 31: (In millions) 2012 2011 Fair market value adjustment on cash flow hedges . . . . . . . . . . $ Foreign currency translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (57) $ (1) (2) Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (60) $ (71) (5) (2) (78) Net Income Per Share Basic net income per share is computed using the weighted-average number of common shares outstanding during the year. Diluted net income per share is computed using the weighted-average number of common shares and common stock equivalents outstanding during the year. Common stock equivalents consist of stock options and restricted stock units and are computed using the treasury stock method. In 2012, 2011 and 2010, the Company excluded 0.8 million, 0.9 million and 2.8 million weighted-average shares, respectively, from the calculations of common stock equivalents for anti-dilutive stock options. 44 The computation of shares used in calculating basic and diluted net income per share is as follows: (In millions) 2012 2011 2010 Weighted-average common shares outstanding used for the calculation of net income per share - basic . . . . . . . . . . . . . . . . . . . . Common stock equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135.8 1.7 142.6 1.6 150.4 1.3 Total shares used for the calculation of net income per share - diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137.5 144.2 151.7 Discontinued Operations Income (loss) from discontinued operations related to prior dispositions totaled $14 million, $(19) million and $(10) million in 2012, 2011 and 2010, respectively, and included income tax (expense) benefits of $(10) million, $13 million and $14 million, respectively. Supplemental Cash Flow Information (In millions) 2012 2011 2010 Interest paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 158 321 Income taxes paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . - Liabilities assumed in acquisitions of businesses . . . . . . . . . . . . . . . . . - Treasury stock purchases settled the following year . . . . . . . . . . . . . . . $ 183 195 18 9 $ 182 209 1 9 2. Acquisitions In September 2011, the Company acquired CashEdge Inc. (“CashEdge”), a leading provider of consumer and business payments solutions such as account-to-account transfer, account opening and funding, data aggregation, small business invoicing and payments, and person-to-person payments, for approximately $460 million, net of cash acquired. The acquisition of CashEdge has advanced the Company’s digital payments strategies. The purchase price allocation resulted in customer related intangible assets of $54 million, software and technology of $44 million, goodwill of $330 million, net deferred tax assets of $27 million and other identifiable net assets of less than $10 million. The goodwill recognized in this transaction was not deductible for tax purposes and was primarily attributed to anticipated revenue and earnings growth associated with the products and services that CashEdge provides and the anticipated value of selling CashEdge’s products and services into the Company’s existing client base. In the first quarter of 2011, the Company acquired Mobile Commerce Ltd. (“M-Com”), an international mobile banking and payments provider, and two other companies for an aggregate purchase price of approximately $50 million, net of cash acquired. M-Com has enhanced the Company’s mobile and payments capabilities, and the other acquired companies have added to or enhanced specific products or services that the Company already provides. 3. Investment in Unconsolidated Affiliate The Company owns a 49% interest in StoneRiver Group, L.P. (“StoneRiver”) and reports its share of StoneRiver’s net income as income from investment in unconsolidated affiliate. The Company’s investment in StoneRiver was $78 million and $119 million at December 31, 2012 and 2011, respectively, and was reported within other long-term assets in the consolidated balance sheets. In 2012, 2011 and 2010, the Company received cash dividends from StoneRiver of $55 million, $54 million, and $61 million, respectively, which were recorded as reductions in the Company’s investment in StoneRiver. A portion of the dividends, $23 million in 2012, $12 million in 2011 and $40 million in 2010 represented a return on the Company’s investment and were reported in 45 cash flows from operating activities. In 2010, in a non-cash transaction, the Company retired a $59 million obligation owed to StoneRiver in exchange for the retirement of loans receivable due from StoneRiver totaling $59 million. Also in 2010, the Company received loan repayments from StoneRiver totaling $28 million. 4. Long-Term Debt The Company’s long-term debt consisted of the following at December 31: (In millions) 2012 2011 Revolving credit facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3.125% senior notes due 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.125% senior notes due 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.8% senior notes due 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.625% senior notes due 2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.75% senior notes due 2021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5% senior notes due 2022 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Senior term loan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other borrowings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 280 300 600 500 449 399 697 - 5 Total debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,230 - 299 599 500 449 399 - 1,100 49 3,395 Less: current maturities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (2) (179) Long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,228 $ 3,216 The estimated fair value of total debt was $3.5 billion at December 31, 2012 and 2011. The Company was in compliance with all financial debt covenants in 2012. Annual maturities of the Company’s total debt were as follows at December 31, 2012 (in millions): Year ending December 31, 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thereafter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 301 600 780 1,545 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 3,230 Revolving Credit Facility In August 2012, the Company entered into a $2.0 billion Amended and Restated Credit Agreement with a syndicate of banks, replacing its existing $1.0 billion revolving credit facility, which was scheduled to expire in September 2014. Borrowings under the amended revolving credit facility bear interest at a variable rate based on LIBOR plus a specified margin or the bank’s base rate (1.3% at December 31, 2012). There are no significant commitment fees and no compensating balance requirements. The facility expires on August 1, 2017 and contains various restrictions and covenants that require the Company, among other things, to (i) limit its consolidated indebtedness as of the end of each fiscal quarter to no more than three and one-half times consolidated net earnings before interest, taxes, depreciation and amortization and certain other adjustments during the period of four fiscal quarters then ended, and (ii) maintain consolidated net earnings before interest, taxes, depreciation and amortization and certain other adjustments of at least three times consolidated interest expense as of the end of each fiscal quarter for the period of four fiscal quarters then ended. 46 Senior Notes In September 2012, the Company issued $700 million aggregate principal amount of 3.5% senior notes due in October 2022, which pay interest semi-annually on April 1 and October 1 of each year, commencing on April 1, 2013. Net proceeds from the issuance of the notes were primarily used to repay a portion of the Company’s senior term loan that was due in November 2012. In June 2011, the Company issued $1.0 billion of senior notes comprised of $600 million of 3.125% senior notes due in June 2016 and $400 million of 4.75% senior notes due in June 2021, which pay interest semi-annually on June 15 and December 15 of each year. The Company’s 3.125% senior notes due in October 2015 and its 4.625% senior notes due in October 2020 pay interest at the stated rate on April 1 and October 1 of each year. The Company’s 6.8% senior notes due in November 2017 pay interest at the stated rate on May 20 and November 20 of each year. The interest rates applicable to the senior notes are subject to an increase of up to two percent in the event that the Company’s credit rating is downgraded below investment grade. The indenture governing the senior notes contains covenants that, among other matters, limit (i) the Company’s ability to consolidate or merge into, or convey, transfer or lease all or substantially all of its properties and assets to, another person; (ii) the Company’s and certain of its subsidiaries’ ability to create or assume liens, and (iii) the Company’s and certain of its subsidiaries’ ability to engage in sale and leaseback transactions. In June 2011, the Company purchased $700 million aggregate principal amount of its 6.125% senior notes due in November 2012 in a tender offer for $754 million, and in July 2011, the Company redeemed the remaining $300 million aggregate principal amount of these notes for $322 million. In October 2010, the Company purchased $250 million aggregate principal amounts of its 6.125% senior notes due in November 2012 for $276 million. The Company recorded pre-tax losses on early debt extinguishment for the premiums paid and other costs associated with these transactions of $85 million in 2011 and $26 million in 2010. Senior Term Loan The Company’s senior term loan matured in November 2012 and was repaid using a combination of proceeds from the September 2012 issuance of senior notes, the Company’s revolving credit facility and available cash. Term loan borrowings under this facility bore interest at a variable rate based on LIBOR plus a specified margin or the bank’s base rate. 5. Interest Rate Hedge Contracts The Company maintained forward-starting interest rate swap agreements (“Forward-Starting Swaps”), designated as cash flow hedges, with a total notional value of $550 million to hedge against changes in interest rates applicable to forecasted five-year and ten-year fixed rate borrowings. Upon the issuance of senior notes in September 2012, the Company paid $88 million, included in cash flows from operating activities, to settle the Forward-Starting Swaps and recognized approximately $4 million of interest expense due to hedge ineffectiveness. The remaining $84 million is recorded in accumulated other comprehensive loss, net of income taxes of $33 million, and will be recognized as interest expense over the terms of the originally forecasted interest payments. The Company also maintained interest rate swap agreements (“Swaps”), designated as cash flow hedges, with a total notional value of $1.0 billion to hedge against changes in interest rates on floating rate term loan borrowings. The Swaps, which expired in September 2012, effectively fixed the interest rate on floating rate term loan borrowings at a weighted-average rate of approximately 5.0% prior to financing spreads and related fees. In 2012 and 2011, interest expense recognized due to hedge ineffectiveness on the Swaps was not significant, and no amounts were excluded from the assessment of hedge effectiveness. There were no Swaps outstanding as of December 31, 2012. The fair values of the Swaps and Forward-Starting Swaps at December 31, 2011 totaled $98 million and were recorded in current liabilities and in accumulated other comprehensive loss, net of income taxes, in the 47 consolidated balance sheet. The components of other comprehensive income pertaining to interest rate hedge contracts are presented in the consolidated statements of comprehensive income. Based on the amounts recorded in accumulated other comprehensive loss at December 31, 2012, the Company estimates that it will recognize approximately $14 million in interest expense during the next twelve months related to settled interest rate hedge contracts. In connection with its issuance of senior notes in 2011, the Company entered into a series of treasury lock agreements (“Treasury Locks”), which were designated as cash flow hedges, with total notional values of $600 million to hedge against changes in interest rates. Upon issuance of these senior notes, the Company paid $6 million to settle the Treasury Locks. This payment was included in cash flows from operating activities, was recorded in accumulated other comprehensive loss, net of income taxes of $2 million, and will be recognized as interest expense over the terms of the senior notes. 6. Income Taxes A reconciliation of the statutory federal income tax rate to the Company’s effective income tax rate for continuing operations is as follows: 2012 2011 2010 Statutory federal income tax rate . . . . . . . . . . . . . . . . . . State income taxes, net of federal effect . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35.0% 2.5% (3.5%) 35.0% 2.2% (2.1%) 35.0% 2.7% 0.3% Effective income tax rate . . . . . . . . . . . . . . . . . . . . . . . . 34.0% 35.1% 38.0% The income tax provision for continuing operations was as follows: (In millions) Current: 2012 2011 2010 Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred: Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 36 9 298 3 - 2 5 $ 201 18 8 227 21 5 3 29 $ 224 32 8 264 32 2 3 37 Income tax provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 303 $ 256 $ 301 48 Significant components of deferred tax assets and liabilities consisted of the following at December 31: (In millions) 2012 2011 Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Interest rate hedge contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Share-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net operating loss and credit carry-forwards . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Subtotal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valuation allowance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total deferred tax assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software development costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intangible assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Property and equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total deferred tax liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 38 36 73 29 203 (17) 186 (102) (609) (46) (25) (782) $ 42 48 37 90 19 236 (15) 221 (91) (630) (49) (24) (794) Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (596) $ (573) Deferred tax assets and liabilities are reported in the consolidated balance sheets as follows at December 31: (In millions) 2012 2011 Current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Noncurrent liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 (638) $ 44 (617) Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (596) $ (573) Unrecognized tax benefits were as follows: (In millions) 2012 2011 2010 Unrecognized tax benefits - Beginning of year . . . . . . . . . . . . . . . . $ Increases for tax positions taken during the current year . . . . . . Increases for tax positions taken in prior years . . . . . . . . . . . . . . Decreases for tax positions taken in prior years . . . . . . . . . . . . . Decreases for settlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lapse of the statute of limitations . . . . . . . . . . . . . . . . . . . . . . . . 27 12 19 - (1) (1) $ $ 41 5 2 (7) (5) (9) Unrecognized tax benefits - End of year . . . . . . . . . . . . . . . . . . . . . $ 56 $ 27 $ 47 5 1 (4) (2) (6) 41 At December 31, 2012 and 2011, unrecognized tax benefits of $45 million and $20 million, respectively, net of federal and state benefits, would affect the effective income tax rate from continuing operations if recognized. In 2013, reductions to unrecognized tax benefits for decreases in tax positions taken in prior years, settlements and the lapse of statutes of limitations are estimated to total approximately $8 million. The Company classifies interest and penalties related to income taxes as components of its income tax provision. The income tax provision from continuing operations included interest and penalties on unrecognized tax benefits of less than $1 million in each of 2012, 2011 and 2010. Accrued interest and penalties related to unrecognized tax benefits totaled $6 million and $5 million at December 31, 2012 and 2011, respectively. The Company’s federal tax returns for 2006 through 2012 and tax returns in certain states and foreign jurisdictions for 2006 through 2012 remain subject to examination by taxing authorities. At December 31, 2012, 49 the Company had federal net operating loss carry-forwards of $93 million, which expire in 2014 through 2030, state net operating loss carry-forwards of $336 million, which expire in 2013 through 2032, and foreign net operating loss carry-forwards of $55 million, $13 million of which expire in 2016 through 2032 and the remainder of which do not expire. 7. Employee Stock and Savings Plans Stock Plans The Company recognizes the fair value of share-based compensation granted to employees in cost of processing and services, cost of product and selling, general and administrative expense in its consolidated statements of income. The Company’s share-based compensation primarily consists of the following: Stock Options – The Company generally grants stock options to employees and non-employee directors at exercise prices equal to the fair market value of the Company’s stock on the dates of grant, which are typically in the first quarter of the year. Stock options generally vest over a three year period beginning on the first anniversary of the grant. All stock options expire ten years from the date of the award. The Company recognizes compensation expense for the fair value of the stock options over the requisite service period of the stock option award. Restricted Stock Units – The Company awards restricted stock units to employees and non-employee directors. The Company recognizes compensation expense for restricted stock units based on the market price of the common stock on the date of award over the period during which the awards vest. Employee Stock Purchase Plan – The Company maintains an employee stock purchase plan that allows eligible employees to purchase a limited number of shares of common stock each quarter through payroll deductions at 85% of the closing price of the Company’s common stock on the last business day of each calendar quarter. The Company recognizes compensation expense related to the 15% discount on the purchase date. Share-based compensation expense was $44 million in 2012 and $39 million in each of 2011 and 2010. The income tax benefits related to share-based compensation totaled $15 million, $14 million and $13 million in 2012, 2011 and 2010, respectively. At December 31, 2012, the total remaining unrecognized compensation cost for unvested stock options and restricted stock units, net of estimated forfeitures, of $53 million is expected to be recognized over a weighted-average period of 2.3 years. The weighted-average estimated fair value of stock options granted during 2012, 2011 and 2010 was $21.71, $22.68 and $17.46 per share, respectively. The fair values of stock options granted were estimated on the date of grant using a binomial option-pricing model with the following assumptions: 2012 2011 2010 Expected life (in years) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Average risk-free interest rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expected volatility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expected dividend yield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.5 1.3% 31.1% 0% 6.6 2.9% 31.0% 0% 6.6 3.3% 31.9% 0% The Company determined the expected life of stock options using historical data adjusted for known factors that would alter historical exercise behavior. The risk-free interest rate is based on the U.S. treasury yield curve in effect as of the grant date. Expected volatility is determined using weighted-average implied market volatility combined with historical volatility. The Company believes that a blend of historical volatility and implied volatility better reflects future market conditions and better indicates expected volatility than purely historical volatility. 50 A summary of stock option activity is as follows: Weighted- Average Exercise Price Weighted- Average Remaining Contractual Term (Years) Aggregate Intrinsic Value (In millions) Shares (In thousands) Stock options outstanding - December 31, 2011 . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exercised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5,894 1,016 (239) (1,903) Stock options outstanding - December 31, 2012 . . . . . . 4,768 Stock options exercisable - December 31, 2012 . . . . . . . 3,035 $ $ $ 46.64 65.63 59.67 42.28 51.77 46.20 6.3 5.0 $ $ 130 100 A summary of restricted stock unit activity is as follows: Shares (In thousands) Weighted- Average Grant Date Fair Value Restricted stock units - December 31, 2011 . . . . . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,170 399 (93) (416) Restricted stock units - December 31, 2012 . . . . . . . . . . 1,060 $ 49.56 65.98 53.15 47.14 56.34 The table below presents additional information related to stock option and restricted stock unit activity: (In millions) 2012 2011 2010 Total intrinsic value of stock options exercised . . . . . . . . . . . . . . . . . . . $ Cash received from stock option exercises . . . . . . . . . . . . . . . . . . . . . . . Gross income tax benefit from stock option exercises . . . . . . . . . . . . . . Fair value of restricted stock units upon vesting . . . . . . . . . . . . . . . . . . 51 80 20 29 $ 26 54 10 18 $ 23 47 9 14 As of December 31, 2012, 2.8 million share-based awards were available for grant under the Fiserv, Inc. 2007 Omnibus Incentive Plan. Under its employee stock purchase plan, the Company issued 0.4 million, 0.5 million and 0.5 million shares in 2012, 2011 and 2010, respectively. As of January 1, 2013, there were 2.8 million shares available for issuance under the employee stock purchase plan. Employee Savings Plans The Company and its subsidiaries have defined contribution savings plans covering substantially all employees. Under the plans, eligible participants may elect to contribute a specified percentage of their salaries, subject to certain limitations. The Company makes matching contributions, subject to certain limitations, and makes discretionary contributions based upon the attainment of specified financial results. Expenses for company contributions under these plans totaled $33 million, $38 million and $29 million in 2012, 2011 and 2010, respectively. 51 8. Leases, Commitments and Contingencies Leases The Company leases certain facilities and equipment under operating leases. Most leases contain renewal options for varying periods. Future minimum rental payments on operating leases with initial non-cancellable lease terms in excess of one year were due as follows at December 31, 2012 (in millions): Year ending December 31, 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thereafter 73 59 50 35 25 32 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 274 Rent expense for all operating leases was $110 million, $113 million and $110 million during 2012, 2011 and 2010, respectively. Commitments and Contingencies Litigation In the normal course of business, the Company and its subsidiaries are named as defendants in lawsuits in which claims are asserted against the Company. In the opinion of management, the liabilities, if any, which may ultimately result from such lawsuits are not expected to have a material effect on the Company’s consolidated financial statements. Electronic Payments Transactions In connection with the Company’s processing of electronic payments transactions, funds received from subscribers are invested from the time the Company collects the funds until payments are made to the applicable recipients. These subscriber funds are primarily invested in short-term instruments that are guaranteed by the United States government. Subscriber funds, which are not included in the Company’s consolidated balance sheets, can fluctuate significantly based on consumer bill payment and debit card activity and totaled approximately $1.6 billion at December 31, 2012. Indemnifications and Warranties Subject to limitations and exclusions, the Company generally indemnifies its clients from certain costs resulting from claims of patent, copyright or trademark infringement associated with its clients’ use of the Company’s products or services. The Company may also warrant to clients that its products and services will operate substantially in accordance with identified specifications. From time to time, in connection with sales of businesses, the Company agrees to indemnify the buyers for liabilities associated with the businesses that are sold. Payments net of recoveries under such indemnification or warranty provisions were not material to the Company’s results of operations or financial position. 52 9. Business Segment Information The Company’s operations are comprised of the Payments and Industry Products (“Payments”) segment and the Financial Institution Services (“Financial”) segment. The Payments segment primarily provides electronic bill payment and presentment services, debit and other card-based payment products and services, internet and mobile banking software and services, and other electronic payments software and services, including account- to-account transfers and person-to-person payments. The businesses in this segment also provide investment account processing services for separately managed accounts, card and print personalization services, and fraud and risk management products and services. The Financial segment provides banks, thrifts and credit unions with account processing services, item processing and source capture services, loan origination and servicing products, cash management and consulting services, and other products and services that support numerous types of financial transactions. The Corporate and Other segment primarily consists of unallocated corporate expenses, amortization of acquisition-related intangible assets and intercompany eliminations. (In millions) Payments Financial Corporate and Other Total 2012 Processing and services revenue . . . . . . . . . . . . . $ Product revenue . . . . . . . . . . . . . . . . . . . . . . . . . . Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Capital expenditures . . . . . . . . . . . . . . . . . . . . . . Depreciation and amortization expense . . . . . . . 2011 Processing and services revenue . . . . . . . . . . . . . $ Product revenue . . . . . . . . . . . . . . . . . . . . . . . . . . Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Capital expenditures . . . . . . . . . . . . . . . . . . . . . . Depreciation and amortization expense . . . . . . . 2010 Processing and services revenue . . . . . . . . . . . . . $ Product revenue . . . . . . . . . . . . . . . . . . . . . . . . . . Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . Operating income . . . . . . . . . . . . . . . . . . . . . . . . Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Capital expenditures . . . . . . . . . . . . . . . . . . . . . . Depreciation and amortization expense . . . . . . . $ $ $ 1,834 655 2,489 668 6,109 109 98 1,736 645 2,381 656 6,092 98 95 1,637 571 2,208 625 5,707 91 90 1,887 153 2,040 652 2,094 76 73 1,820 184 2,004 613 2,131 80 81 1,778 173 1,951 591 1,973 78 82 $ (12) $ (35) (47) (264) 294 10 183 $ (13) $ (35) (48) (273) 325 14 173 $ $ - (26) (26) (209) 601 6 167 3,709 773 4,482 1,056 8,497 195 354 3,543 794 4,337 996 8,548 192 349 3,415 718 4,133 1,007 8,281 175 339 Revenue to clients outside the United States comprised 7% of total revenue in each of 2012 and 2011 and 6% in 2010. 53 10. Subsidiary Guarantors of Long-Term Debt Certain of the Company’s 100% owned domestic subsidiaries (“Guarantor Subsidiaries”) jointly and severally and fully and unconditionally guarantee the Company’s indebtedness under its revolving credit facility and senior notes. The following condensed consolidating financial information is presented on the equity method and reflects summarized financial information for: (a) the Company; (b) the Guarantor Subsidiaries on a combined basis; and (c) the Company’s non-guarantor subsidiaries on a combined basis. 54 CONDENSED CONSOLIDATING STATEMENT OF INCOME YEAR ENDED DECEMBER 31, 2012 Parent Company Guarantor Subsidiaries Non-Guarantor Subsidiaries Eliminations Consolidated (In millions) Revenue: Processing and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ - - - Expenses: Cost of processing and services . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . administrative . . . . . . . . . . . . . . . . . . . . . . . Selling, general and Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . - - 104 104 Operating income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest expense, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (104) (104) Income (loss) from continuing operations before income taxes and income from investment in unconsolidated affiliate . . . . . . . . . . Income tax (provision) benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income from investment in unconsolidated affiliate . . . . . . . . . . . . Equity in earnings of consolidated affiliates . . . . . . . . . . . . . . . . . . Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . Income from discontinued operations, net of income taxes . . . . . . . (208) 103 - 702 597 14 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 611 Comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 629 $ $ 2,642 717 3,359 1,418 615 504 2,537 822 (57) 765 (283) 11 - 493 - 493 493 $ $ $ 1,226 114 1,340 710 71 221 1,002 338 (6) 332 (123) - - 209 - 209 213 $ $ (159) (58) (217) (159) (58) - (217) - - - - - (702) (702) - $ $ (702) (706) $ $ 3,709 773 4,482 1,969 628 829 3,426 1,056 (167) 889 (303) 11 - 597 14 611 629 CONDENSED CONSOLIDATING STATEMENT OF INCOME YEAR ENDED DECEMBER 31, 2011 Parent Company Guarantor Subsidiaries Non-Guarantor Subsidiaries Eliminations Consolidated (In millions) Revenue: Processing and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expenses: Cost of processing and services . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . administrative . . . . . . . . . . . . . . . . . . . . . . . Selling, general and Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ - - - - - 95 95 Operating income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest expense, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss on early debt extinguishment (95) (140) (85) Income (loss) from continuing operations before income taxes and income from investment in unconsolidated affiliate . . . . . . . . . . Income tax (provision) benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income from investment in unconsolidated affiliate . . . . . . . . . . . . Equity in earnings of consolidated affiliates . . . . . . . . . . . . . . . . . . Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . (Loss) income from discontinued operations, net of income (320) 133 - 678 491 taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (19) Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 472 Comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 444 $ $ 55 2,582 709 3,291 1,427 572 494 2,493 798 (33) - 765 (284) 18 - 499 - 499 499 $ $ 1,094 147 1,241 647 91 210 948 293 (9) - 284 (105) - - 179 3 182 174 $ $ $ (133) (62) (195) (133) (62) - (195) - - - - - - (678) (678) (3) 3,543 794 4,337 1,941 601 799 3,341 996 (182) (85) 729 (256) 18 - 491 (19) 472 444 $ $ (681) (673) $ $ CONDENSED CONSOLIDATING STATEMENT OF INCOME YEAR ENDED DECEMBER 31, 2010 Parent Company Guarantor Subsidiaries Non-Guarantor Subsidiaries Eliminations Consolidated (In millions) Revenue: $ $ 2,522 617 3,139 $ 990 136 1,126 $ 3,415 718 4,133 (97) (35) (132) (99) (33) - (132) - - - - - - (641) (641) 1 $ $ (640) (643) $ $ 1,853 533 740 3,126 1,007 (188) (26) 793 (301) 14 - 506 (10) 496 515 1,369 473 450 2,292 847 (100) - 747 (281) 14 - 480 - 480 480 $ $ $ $ 574 92 191 857 269 (10) - 259 (98) - - 161 (1) 160 163 Processing and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expenses: Cost of processing and services . . . . . . . . . . . . . . . . . . . . . . . . . . Cost of product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . administrative . . . . . . . . . . . . . . . . . . . . . . . Selling, general and - - - 9 1 99 Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Operating income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest expense, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss on early debt extinguishment (109) (78) (26) Income (loss) from continuing operations before income taxes and income from investment in unconsolidated affiliate . . . . . . . . . . Income tax (provision) benefit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income from investment in unconsolidated affiliate . . . . . . . . . . . . Equity in earnings of consolidated affiliates . . . . . . . . . . . . . . . . . . Income from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . Loss from discontinued operations, net of income taxes . . . . . . . . . (213) 78 - 641 506 (10) Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 496 Comprehensive income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 515 56 CONDENSED CONSOLIDATING BALANCE SHEET DECEMBER 31, 2012 (In millions) ASSETS Parent Company Guarantor Subsidiaries Non-Guarantor Subsidiaries Eliminations Consolidated Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Trade accounts receivable, net . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other current assets . . . . . . . . . . . . . . . . . . 85 - 45 $ Total current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Investments in consolidated affiliates . . . . . . . . . . . . . . . . . . . . . . Intangible assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other long-term assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 8,498 22 - 55 $ 66 405 186 657 - 1,495 3,709 446 207 258 160 625 - 243 1,010 105 $ $ - - - - (8,498) - - - 358 663 391 1,412 - 1,760 4,719 606 Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 8,705 $ 6,307 $ 1,983 $ (8,498) $ 8,497 LIABILITIES AND SHAREHOLDERS’ EQUITY Accounts payable and accrued expenses . . . . . . . . . . . . . . . . . . . $ Current maturities of long-term debt . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 - - $ Total current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Due to (from) consolidated affiliates . . . . . . . . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . 73 3,223 1,295 697 5,288 3,417 $ 420 2 213 635 4 (988) 22 (327) $ 231 - 166 397 1 (307) 28 119 - - - - - - - - 6,634 1,864 (8,498) $ 724 2 379 1,105 3,228 - 747 5,080 3,417 Total liabilities and shareholders’ equity . . . . . . . . . . . . . . . $ 8,705 $ 6,307 $ 1,983 $ (8,498) $ 8,497 57 CONDENSED CONSOLIDATING BALANCE SHEET DECEMBER 31, 2011 (In millions) ASSETS Parent Company Guarantor Subsidiaries Non-Guarantor Subsidiaries Eliminations Consolidated Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 73 $ 71 $ Trade accounts receivable, net . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other current assets . . . . . . . . . . . . . . . . . . Total current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . - 25 98 Investments in consolidated affiliates . . . . . . . . . . . . . . . . . . . . . . 7,864 Intangible assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other long-term assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 - 28 402 167 640 - 1,597 3,709 452 193 264 161 618 - 269 1,011 111 $ $ - - - - (7,864) - - - 337 666 353 1,356 - 1,881 4,720 591 Total assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 8,005 $ 6,398 $ 2,009 $ (7,864) $ 8,548 LIABILITIES AND SHAREHOLDERS’ EQUITY Accounts payable and accrued expenses . . . . . . . . . . . . . . . . . . . $ Current maturities of long-term debt . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Due to (from) consolidated affiliates . . . . . . . . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 175 - 397 3,171 524 655 Total liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4,747 $ 404 $ 210 $ 4 208 616 2 (344) 12 286 - 161 371 43 (180) 23 257 - - - - - - - - Total shareholders’ equity . . . . . . . . . . . . . . . . . . . . . . . . . . 3,258 6,112 1,752 (7,864) $ 836 179 369 1,384 3,216 - 690 5,290 3,258 Total liabilities and shareholders’ equity . . . . . . . . . . . . . . . $ 8,005 $ 6,398 $ 2,009 $ (7,864) $ 8,548 58 CONDENSED CONSOLIDATING STATEMENT OF CASH FLOWS YEAR ENDED DECEMBER 31, 2012 (In millions) Cash flows from operating activities: Net cash provided by (used in) operating activities from Parent Company Guarantor Subsidiaries Non-Guarantor Subsidiaries Eliminations Consolidated continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (168) $ 731 $ 272 $ - $ 835 Cash flows from investing activities: Capital expenditures, including capitalization of software costs . . . Net proceeds from sale of investments . . . . . . . . . . . . . . . . . . . . . . Other investing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net cash (used in) provided by investing activities from (4) - 815 (144) 2 32 (47) 26 (1) - - (817) (195) 28 29 continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811 (110) (22) (817) (138) Cash flows from financing activities: Proceeds from long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repayments of long-term debt, including premium and costs . . . . . Purchases of treasury stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other financing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,469 (1,592) (634) 96 Net cash used in financing activities from continuing - (6) - (620) - (44) - (192) - - - 817 1,469 (1,642) (634) 101 operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (661) (626) (236) 817 (706) Net change in cash and cash equivalents from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net cash flows from discontinued operations . . . . . . . . . . . . . . . . . Beginning balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (18) 30 73 (5) - 71 14 - 193 Ending balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 85 $ 66 $ 207 $ - - - - $ (9) 30 337 358 CONDENSED CONSOLIDATING STATEMENT OF CASH FLOWS YEAR ENDED DECEMBER 31, 2011 (In millions) Cash flows from operating activities: Net cash provided by (used in) operating activities from Parent Company Guarantor Subsidiaries Non-Guarantor Subsidiaries Eliminations Consolidated continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (10) $ 737 $ 226 $ - $ 953 Cash flows from investing activities: Capital expenditures, including capitalization of software costs . . . Payments for acquisitions of businesses, net of cash acquired . . . . Net proceeds from sale (purchases) of investments . . . . . . . . . . . . . Other investing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (13) - - 311 (144) (473) 3 42 Net cash (used in) provided by investing activities from (35) (38) (7) - - - - (311) (192) (511) (4) 42 continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298 (572) (80) (311) (665) Cash flows from financing activities: Proceeds from long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repayments of long-term debt, including premium and costs . . . . . Purchases of treasury stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other financing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,143 (1,223) (533) 71 Net cash used in financing activities from continuing - (3) - (159) 46 - - (151) - - - 311 1,189 (1,226) (533) 72 operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (542) (162) (105) 311 (498) Net change in cash and cash equivalents from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net cash flows to discontinued operations . . . . . . . . . . . . . . . . . . . . Beginning balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (254) (16) 343 Ending balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 73 $ 3 - 68 71 41 - 152 $ 193 $ - - - - (210) (16) 563 $ 337 59 CONDENSED CONSOLIDATING STATEMENT OF CASH FLOWS YEAR ENDED DECEMBER 31, 2010 (In millions) Cash flows from operating activities: Net cash provided by (used in) operating activities from Parent Company Guarantor Subsidiaries Non-Guarantor Subsidiaries Eliminations Consolidated continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (4) $ 749 $ 213 $ - $ 958 Cash flows from investing activities: Capital expenditures, including capitalization of software costs . . . Payments for acquisitions of businesses, net of cash acquired . . . . Net proceeds from sale of investments . . . . . . . . . . . . . . . . . . . . . . Other investing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (6) (13) - 952 (135) - - 22 Net cash (used in) provided by investing activities from (34) 4 14 6 - - - (926) (175) (9) 14 54 continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 933 (113) (10) (926) (116) Cash flows from financing activities: Proceeds from long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repayments of long-term debt, including premium and costs . . . . . Purchases of treasury stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other financing activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 748 (1,056) (413) 51 Net cash used in financing activities from continuing - (4) - (734) - - - (189) - - - 926 748 (1,060) (413) 54 operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (670) (738) (189) 926 (671) Net change in cash and cash equivalents from continuing operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net cash flows from discontinued operations . . . . . . . . . . . . . . . . . Beginning balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259 29 55 (102) - 170 14 - 138 Ending balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 343 $ 68 $ 152 $ - - - - $ 171 29 363 563 60 11. Quarterly Financial Data (unaudited) Quarterly financial data for 2012 and 2011 was as follows: (In millions, except per share data) First Quarter Second Quarter Third Quarter Fourth Quarter Full Year 2012 Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,108 502 Cost of processing and services . . . . . . . . . . . . . 159 Cost of product . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Selling, general and administrative expenses . . . 867 Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Operating income . . . . . . . . . . . . . . . . . . . . . . . . 133 Income from continuing operations . . . . . . . . . . 132 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Comprehensive income . . . . . . . . . . . . . . . . . . . . Net income per share - continuing operations: $ 1,100 480 155 206 841 259 163 161 150 $ 1,118 494 150 207 851 267 142 139 151 $ 1,156 493 164 210 867 289 159 179 180 $ 4,482 1,969 628 829 3,426 1,056 597 611 629 Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 0.96 Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 0.95 $ 1.20 $ 1.18 $ 1.05 $ 1.03 $ 1.19 $ 1.18 $ 4.40 $ 4.34 2011 Total revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1,048 474 Cost of processing and services . . . . . . . . . . . . . 150 Cost of product . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Selling, general and administrative expenses . . . 827 Total expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Operating income . . . . . . . . . . . . . . . . . . . . . . . . - Loss on early debt extinguishment . . . . . . . . . . . 114 Income from continuing operations . . . . . . . . . . 112 Net income . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Comprehensive income . . . . . . . . . . . . . . . . . . . . 121 Net income per share - continuing operations: $ 1,065 479 145 190 814 251 61 97 90 84 $ 1,063 490 141 189 820 243 24 127 127 95 $ 1,161 498 165 217 880 281 - 153 143 144 $ 4,337 1,941 601 799 3,341 996 85 491 472 444 Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 0.78 Diluted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 0.77 $ 0.68 $ 0.67 $ 0.90 $ 0.89 $ 1.09 $ 1.07 $ 3.44 $ 3.40 12. Subsequent Events On January 14, 2013, the Company acquired Open Solutions Inc. (“Open Solutions”), a provider of account processing technology for financial institutions for a cash purchase price of $55 million. The Company also assumed approximately $960 million of Open Solutions’ debt in connection with the acquisition. This acquisition advances Fiserv’s go-to-market strategies by adding a number of products and services and by expanding the Company’s number of account processing clients to which the Company can provide a broad array of its add-on solutions. 61 The Company anticipates that Open Solutions will be primarily integrated into the Financial segment during 2013. A preliminary allocation of the purchase price for Open Solutions is as follows: (In millions) Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Trade accounts receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other current assets . . . . . . . . . . . . . . . . . . . . . Intangible assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Goodwill Other long-term assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable and other current liabilities . . . . . . . . . . . . . . . . . . Long-term debt, less current maturities . . . . . . . . . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 45 41 530 570 20 (136) (952) (102) Total cash purchase price . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 55 The cash purchase price and repayment of assumed debt were funded in 2013 utilizing a combination of available cash and existing availability under the Company’s revolving credit facility. The amounts allocated to goodwill and intangible assets are based on preliminary valuations and are subject to final adjustment. The preliminary purchase price allocation resulted in goodwill of approximately $570 million, of which a portion is expected to be deductible for tax purposes, and is primarily attributable to synergies with the products and services that Open Solutions provides and the anticipated value of selling the Company’s products and services to Open Solutions’ existing client base. The preliminary values allocated to intangible assets are as follows: (In millions) Gross Carrying Amount Weighted- Average Useful Life Customer related intangible assets . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Acquired software and technology . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 20years 7years 400 130 530 In connection with the acquisition, the Company expects to incur certain costs associated with the merger and integration of Open Solutions. Given the recent acquisition date of Open Solutions, pro-forma financial results have not been provided. 62 Report of Independent Registered Public Accounting Firm To the Board of Directors and Shareholders of Fiserv, Inc.: We have audited the accompanying consolidated balance sheets of Fiserv, Inc. and subsidiaries (the “Company”) as of December 31, 2012 and 2011, and the related consolidated statements of income, comprehensive income, shareholders’ equity, and cash flows for each of the three years in the period ended December 31, 2012. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the financial statements based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of Fiserv, Inc. and subsidiaries as of December 31, 2012 and 2011, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2012, in conformity with accounting principles generally accepted in the United States of America. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the Company’s internal control over financial reporting as of December 31, 2012, based on the criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated February 22, 2013 expressed an unqualified opinion on the Company’s internal control over financial reporting. /s/ Deloitte & Touche LLP Milwaukee, Wisconsin February 22, 2013 63 Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Not applicable. Item 9A. Controls and Procedures (a) Disclosure Controls and Procedures Our management, with the participation of our chief executive officer and chief financial officer, evaluated the design and operation of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934). Based on this evaluation, our chief executive officer and chief financial officer concluded that our disclosure controls and procedures were effective as of December 31, 2012. (b) Management Report On Internal Control Over Financial Reporting Management’s Annual Report on Internal Control Over Financial Reporting Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Rule 13a-15(f) under the Securities Exchange Act of 1934. Our internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to risk that controls may become inadequate because of changes in conditions. Our management assessed the effectiveness of our internal control over financial reporting as of December 31, 2012. In making this assessment, management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission in Internal Control – Integrated Framework. Based on management’s assessment, our management believes that, as of December 31, 2012, our internal control over financial reporting was effective based on those criteria. Our independent registered public accounting firm has issued their attestation report on our internal control over financial reporting. The report is included below under the heading “Report of Independent Registered Public Accounting Firm On Internal Control Over Financial Reporting.” (c) Changes in Internal Control Over Financial Reporting Our management has evaluated, with the participation of our chief executive officer and chief financial officer, whether any changes in our internal control over financial reporting that occurred during the quarter ended December 31, 2012 have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. During the quarter, we began to implement a billing module within our SAP enterprise resource planning (“ERP”) system, which we expect to further integrate our systems and improve the overall efficiency of our billing and collection processes. We expect the implementation of this module to continue in phases over the next few years, which we believe will reduce implementation risk. The design and documentation of our internal control processes and procedures related to billing will be appropriately modified to supplement existing internal controls over financial reporting. As with any new technology, this module, and the internal controls over financial reporting included in the related processes, will be tested for effectiveness prior to 64 and concurrent with the implementation. We believe the implementation of the billing module within our ERP system will further strengthen the related internal controls due to enhanced automation and integration of processes. Based on the evaluation we conducted, our management has concluded that there have not been any other changes in our internal control over financial reporting during the quarter ended December 31, 2012 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. (d) Report of Independent Registered Public Accounting Firm On Internal Control Over Financial Reporting Our independent registered public accounting firm, Deloitte & Touche LLP, assessed the effectiveness of our internal control over financial reporting and has issued their report as set forth below. 65 Report of Independent Registered Public Accounting Firm To the Board of Directors and Shareholders of Fiserv, Inc.: We have audited the internal control over financial reporting of Fiserv, Inc. and subsidiaries (the “Company”) as of December 31, 2012, based on criteria established in Internal Control- Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Annual Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. A company’s internal control over financial reporting is a process designed by, or under the supervision of, the company’s principal executive and principal financial officers, or persons performing similar functions, and effected by the company’s board of directors, management, and other personnel to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of the inherent limitations of internal control over financial reporting, including the possibility of collusion or improper management override of controls, material misstatements due to error or fraud may not be prevented or detected on a timely basis. Also, projections of any evaluation of the effectiveness of the internal control over financial reporting to future periods are subject to the risk that the controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2012, based on the criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated financial statements as of and for the year ended December 31, 2012 of the Company and our report dated February 22, 2013 expressed an unqualified opinion on those financial statements. /s/ Deloitte & Touche LLP Milwaukee, Wisconsin February 22, 2013 66 Item 9B. Other Information Not applicable. Item 10. Directors, Executive Officers and Corporate Governance PART III Except for information concerning our executive officers included in Part I of this Form 10-K under the caption “Executive Officers of the Registrant,” which is incorporated by reference herein, and the information regarding our Code of Conduct below, the information required by Item 10 is incorporated by reference to the information set forth under the captions “Our Board of Directors,” “Nominees for Election,” “Continuing Directors,” “Nominating and Corporate Governance Committee – Nominations of Directors,” “Shareholder Proposals for the 2014 Annual Meeting,” “Audit Committee – Membership and Responsibilities,” and “Section 16(a) Beneficial Ownership Reporting Compliance” in our definitive proxy statement for our 2013 annual meeting of shareholders, which will be filed with the Securities and Exchange Commission no later than 120 days after the close of the fiscal year ended December 31, 2012. Our board of directors has adopted a Code of Conduct that applies to all of our directors and employees, including our chief executive officer, chief financial officer, corporate controller and other persons performing similar functions. We have posted a copy of our Code of Conduct on the “About Fiserv—Governance – Governance Documents” section of our website at www.fiserv.com. We intend to satisfy the disclosure requirements under Item 5.05 of Form 8-K regarding amendments to, or waivers from, the Code of Conduct by posting such information on the “About Fiserv—Investors—Corporate Governance” section of our website at www.fiserv.com. We are not including the information contained on our website as part of, or incorporating it by reference into, this report. Item 11. Executive Compensation The information required by Item 11 is incorporated by reference to the information set forth under the captions “Compensation Discussion and Analysis,” “Compensation Committee Interlocks and Insider Participation,” “Compensation Committee Report,” “Compensation of Executive Officers,” “Summary Compensation Table,” “Grants of Plan-Based Awards in 2012,” “Outstanding Equity Awards at December 31, 2012,” “Option Exercises and Stock Vested During 2012,” “Potential Payments Upon Termination or Change in Control,” and “Compensation of Directors” in our definitive proxy statement for our 2013 annual meeting of shareholders, which will be filed with the Securities and Exchange Commission no later than 120 days after the close of the fiscal year ended December 31, 2012. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters The information set forth under the caption “Security Ownership by Certain Beneficial Owners and Management” in our definitive proxy statement for our 2013 annual meeting of shareholders, which will be filed with the Securities and Exchange Commission no later than 120 days after the close of the fiscal year ended December 31, 2012, is incorporated by reference herein. 67 Equity Compensation Plan Information The table below sets forth information with respect to compensation plans under which equity securities are authorized for issuance as of December 31, 2012. (a) (b) (c) Number of shares to be issued upon exercise of outstanding options Weighted-average exercise price of outstanding options Number of shares remaining available for future issuance under equity compensation plans (excluding securities reflected in column (a)) Plan Category Equity compensation plans approved by our shareholders (1) 4,767,846 (2) $51.77 2,797,418 (3) Equity compensation plans not approved by our shareholders Total N/A 4,767,846 N/A $51.77 N/A 2,797,418 (1) Columns (a) and (c) of the table above do not include 1,059,768 unvested restricted stock units outstanding under the Fiserv, Inc. 2007 Omnibus Incentive Plan or 1,849,899 shares authorized for issuance under the Fiserv, Inc. Amended and Restated Employee Stock Purchase Plan. The number of shares remaining available for future issuance under the employee stock purchase plan is subject to an annual increase on the first day of each fiscal year equal to the lesser of (A) 1,000,000 shares, (B) 1% of the shares of our common stock outstanding on such date or (C) a lesser amount determined by our board of directors. (2) Consists of options outstanding under the Fiserv, Inc. 2007 Omnibus Incentive Plan and the Fiserv, Inc. Stock Option and Restricted Stock Plan. (3) Reflects the number of shares available for future issuance under the Fiserv, Inc. 2007 Omnibus Incentive Plan. No additional awards may be granted under the Fiserv, Inc. Stock Option and Restricted Stock Plan. Item 13. Certain Relationships and Related Transactions, and Director Independence The information required by Item 13 is incorporated by reference to the information set forth under the captions “Corporate Governance – Director Independence,” and “Corporate Governance – Review, Approval or Ratification of Transactions with Related Persons,” in our definitive proxy statement for our 2013 annual meeting of shareholders, which will be filed with the Securities and Exchange Commission no later than 120 days after the close of the fiscal year ended December 31, 2012. Item 14. Principal Accounting Fees and Services The information required by Item 14 is incorporated by reference to the information set forth under the caption “Audit Fees” in our definitive proxy statement for our 2013 annual meeting of shareholders, which will be filed with the Securities and Exchange Commission no later than 120 days after the close of the fiscal year ended December 31, 2012. 68 PART IV Item 15. Exhibits, Financial Statement Schedules Financial Statement Schedules Financial statement schedules have been omitted because they are not applicable or the required information is shown in the consolidated financial statements or accompanying notes. Exhibits The exhibits listed in the accompanying exhibit index are filed as part of this Annual Report on Form 10-K. 69 SIGNATURES Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized on February 22, 2013. FISERV, INC. By: /s/ Jeffery W. Yabuki Jeffery W. Yabuki President and Chief Executive Officer Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities indicated on February 22, 2013. Name /s/ Donald F. Dillon Donald F. Dillon /s/ Jeffery W. Yabuki Jeffery W. Yabuki /s/ Thomas J. Hirsch Thomas J. Hirsch /s/ Christopher M. Flink Christopher M. Flink /s/ Daniel P. Kearney Daniel P. Kearney /s/ Dennis F. Lynch Dennis F. Lynch /s/ Denis J. O’Leary Denis J. O’Leary /s/ Glenn M. Renwick Glenn M. Renwick /s/ Kim M. Robak Kim M. Robak /s/ Doyle R. Simons Doyle R. Simons /s/ Thomas C. Wertheimer Thomas C. Wertheimer Capacity Chairman of the Board Director, President and Chief Executive Officer (Principal Executive Officer) Executive Vice President, Chief Financial Officer, Treasurer and Assistant Secretary (Principal Financial and Accounting Officer) Director Director Director Director Director Director Director Director 70 Exhibit Number Exhibit Description EXHIBIT INDEX 2.1 3.1 3.2 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 10.1 10.2 10.3 10.4 10.5 10.6 10.7 Agreement and Plan of Merger, dated as of January 14, 2013, by and among Fiserv, Inc., Orlando Merger Sub, Inc., Harpoon Acquisition Corporation and Harpoon Holder Representative, LLC (1) Restated Articles of Incorporation (2) Amended and Restated By-laws (2) Amended and Restated Credit Agreement, dated as of August 1, 2012, among Fiserv, Inc. and the financial institutions parties thereto (3) Indenture, dated as of November 20, 2007, by and among Fiserv, Inc., the guarantors named therein and U.S. Bank National Association (4) Second Supplemental Indenture, dated as of November 20, 2007, among Fiserv, Inc., the guarantors named therein and U.S. Bank National Association (5) Fifth Supplemental Indenture, dated as of September 21, 2010, among Fiserv, Inc., the guarantors named therein and U.S. Bank National Association (6) Sixth Supplemental Indenture, dated as of September 21, 2010, among Fiserv, Inc., the guarantors named therein and U.S. Bank National Association (6) Seventh Supplemental Indenture, dated as of June 14, 2011, among Fiserv, Inc., the guarantors named therein and U.S. Bank National Association (7) Eighth Supplemental Indenture, dated as of June 14, 2011, among Fiserv, Inc., the guarantors named therein and U.S. Bank National Association (7) Tenth Supplemental Indenture, dated as of September 25, 2012, among Fiserv, Inc., the guarantors named therein and U.S. Bank National Association (8) Pursuant to Item 601(b)(4)(iii) of Regulation S-K, the Company agrees to furnish to the Securities and Exchange Commission, upon request, any instrument defining the rights of holders of long-term debt that is not filed as an exhibit to this Form 10-K. Fiserv, Inc. Stock Option and Restricted Stock Plan, as amended and restated (9)* Amendment to Fiserv, Inc. Stock Option and Restricted Stock Plan (10)* Fiserv, Inc. 2007 Omnibus Incentive Plan, as amended (11)* Fiserv, Inc. Stock Option and Restricted Stock Plan Forms of Award Agreements – Form of Amendment to Stock Option Agreement (10)* – Form of Director Restricted Stock Agreement (12)* – Form of Non-Qualified Stock Option Agreement for Outside Directors (12)* – Form of Employee Non-Qualified Stock Option Agreement for Employee Directors (12)* 10.8 – Form of Employee Non-Qualified Stock Option Agreement for Senior Management (13)* Fiserv, Inc. 2007 Omnibus Incentive Plan Forms of Award Agreements 10.9 – Form of Restricted Stock Agreement (Non-Employee Director) (14)* 10.10 – Form of Restricted Stock Agreement (Employee) (14)* Exhibit Number Exhibit Description 10.11 – Form of Restricted Stock Unit Agreement (Non-Employee Director) (15) * 10.12 – Form of Restricted Stock Unit Agreement (Employee) (15) * 10.13 – Form of Non-Qualified Stock Option Agreement (Non-Employee Director) (15)* 10.14 – Form of Stock Option Agreement (Employee) (15) * 10.15 – Form of Non-Qualified Stock Option Agreement (Special Equity Award 2008) (16)* 10.16 10.17 10.18 10.19 10.20 10.21 10.22 Amended and Restated Employment Agreement, dated December 22, 2008, between Fiserv, Inc. and Jeffery W. Yabuki (17)* Amendment No. 1 to Amended and Restated Employment Agreement, dated February 26, 2009, between Fiserv, Inc. and Jeffery W. Yabuki (18)* Amendment No. 2 to Amended and Restated Employment Agreement, dated December 30, 2009, between Fiserv, Inc. and Jeffery W. Yabuki (19)* Amended and Restated Key Executive Employment and Severance Agreement, dated December 22, 2008, between Fiserv, Inc. and Jeffery W. Yabuki (17)* Employee Non-Qualified Stock Option Agreement, dated December 1, 2005, between Fiserv, Inc. and Jeffery W. Yabuki (20)* Employee Non-Qualified Stock Option Agreement, dated December 1, 2005, between Fiserv, Inc. and Jeffery W. Yabuki (20)* Form of Amended and Restated Key Executive Employment and Severance Agreement, between Fiserv, Inc. and each of James Cox, Rahul Gupta, Mark Ernst, Thomas Hirsch, Charles Sprague and Steven Tait (17)* 10.23 Amended and Restated Employment Agreement, dated December 22, 2008, between Fiserv, Inc. and Thomas Warsop (17)* 10.24 Employment Agreement, dated January 3, 2011, between Fiserv, Inc. and Mark A. Ernst (21)* 10.25 Employment Agreement, dated December 22, 2008, between Fiserv, Inc. and Rahul Gupta (15)* 10.26 Employment Agreement, dated October 27, 2009, between Fiserv, Inc. and Steven Tait (22)* 10.27 10.28 10.29 10.30 Amendment No. 1 to Employment Agreement, dated December 11, 2009, between Fiserv, Inc. and Steven Tait (22)* Retention Agreement, dated July 27, 2007, between CheckFree Corporation and Michael P. Gianoni (22)* Amendment to Retention Agreement, dated August 2, 2007, between CheckFree Corporation and Michael P. Gianoni (22)* Second Amendment to Retention Agreement, dated December 22, 2008, between CheckFree Corporation and Michael P. Gianoni (22)* 10.31 Form of Non-Employee Director Indemnity Agreement (16) 10.32 Fiserv, Inc. Non-Employee Director Deferred Compensation Plan (16)* 10.33 Non-Employee Director Compensation Schedule (22)* 21.1 23.1 Subsidiaries of Fiserv, Inc. Consent of Independent Registered Public Accounting Firm Exhibit Number Exhibit Description 31.1 31.2 32.1 Certification of the Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification of the Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002 Certification of the Chief Executive Officer and the Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 101.INS** XBRL Instance Document 101.SCH** XBRL Taxonomy Extension Schema Document 101.CAL** XBRL Taxonomy Extension Calculation Linkbase Document 101.DEF** XBRL Taxonomy Extension Definition Linkbase Document 101.LAB** XBRL Taxonomy Extension Label Linkbase Document 101.PRE** XBRL Taxonomy Extension Presentation Linkbase Document * This exhibit is a management contract or compensatory plan or arrangement. ** Filed with this Annual Report on Form 10-K are the following documents formatted in XBRL (Extensible Business Reporting Language): (i) the Consolidated Statements of Income for the years ended December 31, 2012, 2011 and 2010, (ii) the Consolidated Statements of Comprehensive Income for the years ended December 31, 2012, 2011 and 2010, (iii) the Consolidated Balance Sheets at December 31, 2012 and 2011, (iv) the Consolidated Statements of Shareholders’ Equity for the years ended December 31, 2012, 2011 and 2010, (v) the Consolidated Statements of Cash Flows for the years ended December 31, 2012, 2011 and 2010, and (vi) Notes to Consolidated Financial Statements. (1) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on January 14, 2013, and incorporated herein by reference. (2) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on May 24, 2012, and incorporated herein by reference. (3) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on August 2, 2012, and incorporated herein by reference. (4) Previously filed as an exhibit to the Company’s Registration Statement on Form S-3 (File No. 333-147309) filed on November 13, 2007, and incorporated herein by reference. (5) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on November 20, 2007, and incorporated herein by reference. (6) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on September 21, 2010, and incorporated herein by reference. (7) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on June 14, 2011, and incorporated herein by reference. (8) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on September 25, 2012, and incorporated herein by reference. (9) Previously filed as an exhibit to the Company’s Proxy Statement on Schedule 14A filed on February 25, 2005, and incorporated herein by reference. (10) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on November 24, 2008, and incorporated herein by reference. (11) Previously filed as an exhibit to the Company’s Quarterly Report on Form 10-Q filed on July 31, 2012, and incorporated herein by reference. (12) Previously filed as an exhibit to the Company’s Quarterly Report on Form 10-Q filed on October 22, 2004, and incorporated herein by reference. (13) Previously filed as an exhibit to the Company’s Annual Report on Form 10-K filed on March 15, 2006, and incorporated herein by reference. (14) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on May 23, 2007, and incorporated herein by reference. (15) Previously filed as an exhibit to the Company’s Annual Report on Form 10-K filed on February 24, 2012, and incorporated herein by reference. (16) Previously filed as an exhibit to the Company’s Annual Report on Form 10-K filed on February 28, 2008, and incorporated herein by reference. (17) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on December 23, 2008, and incorporated herein by reference. (18) Previously filed as an exhibit to the Company’s Annual Report on Form 10-K filed on February 27, 2009, and incorporated herein by reference. (19) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on December 30, 2009, and incorporated herein by reference. (20) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on November 7, 2005, and incorporated herein by reference. (21) Previously filed as an exhibit to the Company’s Current Report on Form 8-K filed on May 27, 2011, and incorporated herein by reference. (22) Previously filed as an exhibit to the Company’s Annual Report on Form 10-K filed on February 26, 2010 and incorporated herein by reference. EXHIBIT 31.1 CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 I, Jeffery W. Yabuki, certify that: 1. I have reviewed this Annual Report on Form 10-K of Fiserv, Inc.; Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to 2. state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, 3. fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; 4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s fourth fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions): a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 22, 2013 By: /s/ Jeffery W. Yabuki Jeffery W. Yabuki President and Chief Executive Officer EXHIBIT 31.2 CERTIFICATION PURSUANT TO SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002 I, Thomas J. Hirsch, certify that: 1. I have reviewed this Annual Report on Form 10-K of Fiserv, Inc.; Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to 2. state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report; Based on my knowledge, the financial statements, and other financial information included in this report, 3. fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report; The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure 4. controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have: a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared; b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles; c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s fourth fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and 5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent functions): a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting. Date: February 22, 2013 By: /s/ Thomas J. Hirsch Thomas J. Hirsch Executive Vice President, Chief Financial Officer, Treasurer and Assistant Secretary CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350 AS ADOPTED PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002 EXHIBIT 32.1 In connection with the Annual Report on Form 10-K of Fiserv, Inc. (the “Company”) for the year ended December 31, 2012 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), Jeffery W. Yabuki, as President and Chief Executive Officer of the Company, and Thomas J. Hirsch, as Executive Vice President, Chief Financial Officer, Treasurer and Assistant Secretary of the Company, each hereby certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that to the best of his knowledge: (1) The Report fully complies with the requirements of Section 13(a) of the Securities Exchange Act of 1934; and (2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company. By: /s/ Jeffery W. Yabuki Jeffery W. Yabuki President and Chief Executive Officer February 22, 2013 By: /s/ Thomas J. Hirsch Thomas J. Hirsch Executive Vice President, Chief Financial Officer, Treasurer and Assistant Secretary February 22, 2013 Standing for something. A symbol, a logo, a financial statement. Fiserv, Inc. 255 Fiserv Drive Brookfield, WI 53045 800-425-FISV (3478) 262-879-5000 investor.relations@fiserv.com www.fiserv.com www.facebook.com/Fiserv www.twitter.com/Fiserv © 2013 Fiserv, Inc. or its affiliates. All rights reserved. Fiserv is a registered trademark of Fiserv, Inc. Other products referenced in this material may be trademarks or registered trademarks of their respective companies. 

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