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Halfords Group

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FY2023 Annual Report · Halfords Group
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Halfords Group plc 
Annual Report and Accounts 
for the period ended 31 March 2023

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To Inspire 
and Support 
a Lifetime of 
motoring and 
cycling.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
Contents

Group Overview

Group Highlights
Our Year in Review
Our Purpose Framework
Our Culture
Group at a Glance
Our Business Today
Our Journey

Strategic Report

Chair’s Statement
Chief Executive Officer’s Statement
Our Marketplace
Our Business Model
Our Engagement with Stakeholders
Key Performance Indicators
Our Strategy
ESG Performance Overview
ESG Progress in FY23
Task Force on Climate-related  
Financial Disclosures (“TCFD”)
Chief Financial Officer’s Statement
Risk Management
Our Principal Risks and Uncertainties
Going Concern and Viability Statement

Our Governance

Governance at a glance
Board of Directors
– Executive Team
Directors’ Report
Corporate Governance Report
Nomination Committee Report
ESG Committee Report
Audit Committee Report
Remuneration Committee Report
–  Directors’ Remuneration Policy 
– Directors’ Remuneration Report
Directors’ Responsibilities

Financial Statements

Independent Auditor’s Report
Consolidated Income Statement
Consolidated Statement of 
Comprehensive Income
Consolidated Statement of  
Financial Position
Consolidated Statement of Changes  
in Shareholders’ Equity
Consolidated Statement of  
Cash Flows
Notes to Consolidated Statement  
of Cash Flows
Accounting Policies
Notes to the Financial Statements
Company Balance Sheet
Company Statement of Changes in 
Shareholders’ Equity
Accounting Policies
Notes to the Financial Statements

Shareholder Information

Five-year Record
Glossary of Alternative Performance 
Measures
Company Information

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Welcome to our 
2023 Annual Report

Halfords is the UK’s 
leading provider of 
motoring and cycling 
products and services. 

Halfords has a clear strategy 
that we are delivering... 

We have evolved into a consumer and B2B services focused business, with a greater 
emphasis on motoring, on a journey towards generating higher and more sustainable 
financial returns.

Our unique market position and data-driven approach means we can offer customers 
products and services for all their motoring and cycling needs under the Halfords 
brand. We have proven that our strategic direction is right and with our highly skilled 
colleagues and strong culture, we are well positioned to deliver for all our stakeholders.

Online Annual Report
Read our Annual Report online, including a link  
to the full Remuneration Policy: 
halfords.annualreport2023.com

Corporate Website 
Catch up with our latest news and learn more  
about Halfords on our corporate website: 
www.halfordscompany.com

Capital Markets Day 
See the latest investor presentation on our 
corporate website: 
www.halfordscompany.com

Our Integrated Report
This is our ninth integrated report and is designed to provide a concise overview 
of how we generate value for all stakeholders. By following an integrated reporting 
model, we aim to show how our competitive advantage is sustainable in the short, 
medium, and long term. Whilst this report focuses on value generation for our 
shareholders, it also demonstrates how we interact with all stakeholders.

The Group has two reportable segments, Retail and Car Servicing, which are the Group’s strategic business 
units. The strategic business units offer different products and services, and are managed separately because 
they require different operational, technological and marketing strategies. The operations of the Retail reporting 
segment comprise the retailing of automotive, leisure and cycling products and services through retail stores 
and online. The operations of the Car Servicing reporting segment comprise car servicing and repair performed 
from garages and vans. These are the definitions which are used within the financial parts of our Annual Report. 
Elsewhere, this segment is referred to as Autocentres.

Group 
Highlights
Financial

Revenue

Underlying profit 
before tax

Profit before tax 

Dividend per 
ordinary share 

Underlying basic 
earnings per share 

Basic earnings  
per share

+15.3%

-42.7%

-55.0%

+11.1%

-49.3%

-58.8%

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Strategic

Operational

Sustainability

•  Following the success of our ‘Fusion’ 
towns in Colchester and Halifax, this 
year we rolled out the most capital 
efficient parts of this programme to 
50 towns in our estate. In these towns 
we have upgraded the retail car park 
service provision. In addition, we have 
also empowered more of our colleagues 
with the tools to sell full solutions to our 
customers, every time.  

•  Since the launch of our Motoring Loyalty 
Club in March 2022, we have now signed 
up over 1.7 million members, significantly 
in excess of our initial target. This has 
driven new customers across the Group, 
as well as encouraging customers to 
cross shop across both our retail and 
garage businesses.

•  In April 2023, we held a Capital Markets 

Day for analysts and institutional 
investors. Here we outlined the Group’s 
plan to leverage the platform that 
has been built since 2018 and deliver 
improved revenue, profit and return on 
capital employed over the mid-term and 
mid-to-long term.   

•  In October 2022, we acquired Lodge 
Tyre, supporting our strategic aim of 
becoming a motoring services-focused 
business. The acquisition has resulted 
in Halfords becoming the UK’s largest 
commercial tyre service provider and 
has given our commercial fleet services 
business much greater nationwide 
coverage.  

•  Avayler, our unique industry leading 
proprietary software business, has 
continued to develop rapidly, establishing 
an external international client base. 
The growth of Avayler supports our 
strategy to grow our B2B offering, with 
the opportunity to deliver more resilient 
revenue at a high operating margin. 

•  Last year we invested in the Ecovadis 
platform to support the collection of 
accurate data from our suppliers. We 
have made significant progress this year 
in engaging with our top suppliers and 
capturing carbon data, a crucial first 
step on our journey to net zero. We have 
worked with suppliers and have managed 
to obtain primary carbon data for 79% 
of our spend with suppliers, giving us 
a much better insight into our Scope 3 
emissions.

•  The Bike Xchange programme, launched 

in late FY22, has seen customers 
trade-in over 11,000 bikes in exchange 
for Halfords vouchers. This scheme 
puts Halfords into the rapidly growing 
second-hand market for bicycles, 
promotes a circular economy and 
helps keep products in use for longer. 
The success of this scheme during the 
year has resulted in it being expanded 
to cover kids’ bikes. In addition, Bike 
Xchange has shown the value of second-
hand markets and this year we have 
also started selling refurbished E-bikes 
online, reducing the entry price point for 
customers to the E-bike market.

01

 halfords.annualreport2023.com 
Our Purpose 
Framework

The successful implementation of our strategy is critical to the delivery of the 
Group’s purpose and is underpinned by the values and behaviours that shape 
our culture and the way that we conduct our business.

Our 
Purpose
Inspire and Support 
a Lifetime of motoring 
and cycling

Our Vision
The super-specialist in motoring and 
cycling, trusted by the nation

Our Mission
Make motoring easier, safer and more enjoyable for everyone
Get people cycling, more frequently

Inspire

Inspire our customers 
with a differentiated and 
super-specialist offer.

Our Strategic Priorities

Support

Support our customers through  
an integrated, unique and more 
convenient services offer.

Lifetime

Enable a Lifetime of motoring  
and cycling.

  Read more on pages 42 - 43.                   

  Read more on pages 44 - 45.                    

  Read more on pages 46 - 47.

A team inspired and motivated to drive towards delivering our Goals, Mission, Vision and Purpose who live and breathe  
our brand values and represent the very best of what we offer as a business to our customers.

Our Culture

Our Values

one halfords  
family

wow our  
customers

be better  
every day

pride in  
expertise

02

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023GROUP OVERVIEWOur Culture

Ethical foundation enabling 
better decisions every day 
We are reliant on the culture of our business 
and the engagement of our colleagues 
to achieve our ambition. Last year, we 
introduced our new values relevant to our 
strategy across the Group. These new 
values are the fundamental beliefs that 
underpin everything we do and have been 
incorporated into Group training, review and 
reward mechanisms.

Living our Values
Following the introduction of the values, 
all colleagues across the Group attended 
leader-led workshops. These workshops 
were followed by the launch of a series of 
initiatives designed to both fully embed 
our values and to recognise and reward 
our values in action. A refreshed Group 
induction programme was launched in 
April 2022. This was designed to ensure 
all colleagues have a warm welcome to 
Halfords and can immediately see our 
values living and breathing in the culture 
across the business. 

All new colleagues are introduced to our 
values as part of their induction, we also 
now review annual performance against 
the values, and colleagues are assessed 
against the behaviours that underpin 
each value. We also have a recognition 
programme, which recognises our 
“Colleague of the Quarter”. We received 
nearly 700 nominations throughout the 
year, 46 colleagues were recognised as a 
“Colleague of the Quarter” and at the end 
of FY23, three colleagues were awarded 
“Colleague of the Year”. 

The importance of our people
Our colleagues are vital to our success 
and as such, we do everything we can 
to ensure their wellbeing – both physical 
and mental – remains healthy. Our “One 
Halfords Family” value is lived through all 
our colleagues and we all go the extra mile 
to help those around us. From financial 
help through our Wagestream app and 
’Here to Help’ fund to having over 100 
fully-trained Mental Health First aiders 
across the Group, we offer colleagues a 

variety of ways to access help, should they 
need it. We let colleagues have the option 
to feedback about how they feel through 
regular listening groups and anonymously 
through the annual engagement survey. We 
also remain committed to providing best-in-
class training to our colleagues to promote 
career progression. This includes field-
based training, such as electric servicing, 
all the way to online training courses via our 
intranet to upskill colleagues who wish to 
progress their career.

   Read more about how the Board 
monitors culture on pages 106 - 107. 

 halfords.annualreport2023.com
 halfords.annualreport2023.com

03
03

Group at 
a Glance
We are a market-leading business, with unique 
and differentiated products and services.

Our unique mix of stores, garages, mobile vans and home delivery 
means we can offer customers unparalleled convenience in the 
motoring and cycling markets.

We know that our customers want us to be there for them, when 
they need us. That means our stores and garages are open early 
and late, we offer a services proposition which is mobile and comes 
to them wherever they are and we offer convenient product delivery 

options to meet their needs. This year we have made strong progress 
in further enhancing the journey our commercial customers go on 
with us with an even more convenient proposition with more garages 
– giving commercial customers less distance to drive to drop their 
vehicles off – and significantly more mobile vans (both customer and 
commercial). This means that more customers than ever can access 
our services without disrupting their busy lifestyles.

Our Market-leading 
Proposition

Recognising that convenience is important to our customers, our combination of assets means customers can access our wide 
range of products and services in a way that suits their needs, be that in a store, garage, at home via a mobile van or online via our 
integrated web platform. Our B2B platform means business customers can also take advantage of our unique combination of assets.

B2B
Offering products and services, 
across both motoring and cycling, 
to businesses around the UK and 
ROI, including our market-leading 
Cycle2Work scheme.

Avayler
Avayler empowers Halfords 
service technicians to  
deliver an unrivalled 
experience. Our platform 
is so robust we have made 
it available to other service 
businesses.

Integrated Web 
Platform
Bringing together Halfords 
products and services under 
one website.

Click and Collect
Enabling customers to pick up 
products at their local store.

04

Stores
393 Halfords Retail and 2 
Performance Cycling stores 
offering a wide range of motoring 
and cycling products and on 
demand services.

Garages
643 garages offering MOT, 
service, maintenance and 
repair services.

Mobile Vans
264 mobile service vans, 
479 Commercial vans 
and 5 Cycling vans, 
bringing services direct to 
customers.

Customer Contact Centre
Offering expert advice, knowledge 
and help from a centralised, virtual 
location.

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023GROUP OVERVIEWOver 12,000 colleagues 
work in our shops, 
autocentres and 
mobile expert hubs,  
at over 1,750 fixed and 
mobile locations.

 halfords.annualreport2023.com

05

Our Business Today

We are a consumer and B2B services-focused business, with a greater emphasis 
on motoring, generating higher and more sustainable financial returns.

Group Overview
•  Our ambition is for our customers, both consumer and commercial, to access 

any service or product they need or want for their motoring and cycling 
journey from one provider, whenever they want it. 

•  Our strong heritage has meant we have a well-established product business 
and have focused in recent years on growing our services business to match.

•  Services businesses are inherently more resilient to external factors and now 
that nearly half of our revenue is service-related, Halfords is more capable 
than ever to thrive in a potentially uncertain economic climate. This also 
means our business has higher customer retention and a lower risk profile.

•  Alongside this resilience, the evolution into a services-focused business is 
putting us on a journey towards generating higher and more sustainable 
financial returns. 

2018 Revenue

2023 Revenue

 Retail 86%

 Retail 61%

 Autocentres 14%

 Autocentres 39%

Motoring

Lower working 
capital

Less FX 
exposure

Higher operating 
margins

Opportunity  
to enter adjacent 
markets

B2B

We’ve significantly 
grown revenue through 
B2B channels.

Highly predictable 
recurring revenue

High value 
relationships

2018

2023

  B2B Revenue: 10%

  B2B Revenue: 24% 

  B2C Revenue: 90%

  B2C Revenue: 76%

 Revenue 75%

•  Overview: The core of our business, 
offering customers services and 
solutions for their motoring journeys. 
Our ambition is to offer customers 
a “one-stop-shop” where they can 
access everything they need during the 
ownership of their vehicle.

Cycling

•  Overview: Market 
leaders with strong 
customer affiliation 
and heritage, 
highlighting our 
strong environmental 
focus by promoting 
low-carbon forms of 
transport.

 Revenue 25%

06

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023GROUP OVERVIEW 
Services

•  Overview: Giving Halfords a 

unique advantage over online rivals 
and helping us develop long-term 
relationships with our customers –  
our focus is helping to keep our 
customers (including commercial 
businesses) moving on their journeys.

•  Motoring: Highly needs-based, with 
a fragmented market – from MOTs 
and services to fitting a car bulb in a 
car park. 

•  Cycling: From puncture repairs on an 

E-scooter to bicycle service care plans, 
we help to increase the longevity of the 
products we sell.

Unique advantage 
over online rivals

Deeper long-term 
relationships with 
customers

Products

 Revenue 48%

 Revenue 52%

•  Overview: An integral part of our business 

and what many customers still know us for – 
we are the super-specialists in motoring and 
cycling, giving customers all the motoring and 
cycling products they want and need.

•  Motoring: Offering customers every product 

they might need for their vehicle from a bulb or 
wiper blade to a roof box or a tow bar.

•  Cycling: High-end performance bikes and 
accessories in Tredz and mainstream bikes 
and accessories in Halfords Retail where 
we own two of the biggest brands in the UK, 
Carrera and Apollo, appealing to all cyclists 
from kids and families to fitness enthusiasts.

More needs 
based, less
discretionary

Opportunity 
to consolidate 
fragmented market

Fleet Services

Trade 
Card

Bulk 
Purchases 
for Business

Avayler – Software as a Service

Gift 
Cards

Cycle 
2 Work

07

 halfords.annualreport2023.comOur Journey
Our Journey

Our Progress
•  Our 2018 strategy – to Inspire and Support a Lifetime of 

motoring and cycling – is still just as relevant today and remains 
our focus. We have invested consistently in this strategy and have 
built a platform which provides the opportunity for further growth. 

•  We are continuing to make strong progress in enhancing the 

journey our customers go on with us and have worked hard to 
offer an even greater level of convenience, something we know 
our customers highly value. This year, we continued our growth 
strategy adding Lodge Tyre Company (“Lodge Tyre”) to the One 
Halfords Family. This acquisition, in addition to the acquisitions 
over the last few years, means that we have more than doubled 

the number of centres our consumer and commercial customers 
can access the Halfords proposition from. We are now working 
hard to integrate these acquisitions into the Group. 

•  In addition to increasing the number of fixed locations, we have 
grown our fleet of mobile vans (both consumer and commercial) 
bringing our services to customers’ homes or places of work. 

•  Customers love what we’re doing and are responding well 

with Net Promoter Scores showing that we are exceeding their 
expectations.

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Mainstream 
cycling products

Performance 
cycling

Autocentres

Retail motoring 
services

Motoring 
products

B2B

ROIC
(As at 2019. Indicative only.)

We have doubled the number of service locations 

2018
796 service locations
30-minute drivetime

2023
1,786 service locations
Under 20-minute drivetime

Mobile Vans
748 vans

Retail 
Stores
476 stores

Mobile Vans
3 vans

Garages
317 garages

08

Retail cycling 
services

Retail 
Stores
395 stores

Garages
643 garages

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023GROUP OVERVIEW 
Our Expansive Revenue Model
Our transformation has delivered growth in our areas of strategic importance,  
creating a super-specialist services business with more resilient, recurring revenue streams.

Key

Product 
Revenue

Services 
Revenue

Recurring 
Revenue

 Any discretionary spend

£1.1bn

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Revenue basket 
FY18

£1.6bn

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Revenue basket 
Now

Revenue basket 
Future

Achieved consistent inorganic growth through well-positioned acquisitions:
We have a clear vision on how we believe our recent acquisitions will create value.

Grow scale
Increasing our scale is 
expected to create buying 
and cost synergies.

National coverage- 
reduced drive time
Creating more convenience 
through more locations 
is expected to increase 
our share.

Leverage core 
Autocentres
platform
Implementing our operating 
model and Avayler is 
expected to transform the 
performance of garage 
services.

Expand capabilities
Expanding our capabilities 
is expected to give us 
an improved offer and a 
bigger market to exploit 
our platform.

NOV 2019

DEC 2021

DEC 2021

MAR 2022

OCT 2022

60  Centres 
100 Vans

30   Centres 
190 Vans

4   Centres

239 Centres 
68  Vans
8  Warehouses

50  Centres 
248 Vans
1  Warehouse

09

 halfords.annualreport2023.com 
 
 
Our Attractive Investment Case Over
the Short, Mid and Long Term

The platform we have created and will leverage going forwards:

Since the introduction of our corporate strategy in 2018, we have 
worked hard to establish a business that can maintain the strong 
retail heritage Halfords has gained over the last 130 years, whilst 
developing a business which is relevant today and in the future. 
From creating a huge customer database to establishing a trusted 
B2B proposition, we’ve always been thinking about how best 
we can serve our customers in the short, mid and long term and 

how we can continue to attract customers into the One Halfords 
Family. Significant investment and strategic planning has meant we 
are now the largest motoring and cycling services business in the 
UK and has given us a strong platform on which to build, offering 
customers even greater convenience, a wider range of services and 
solutions and even entry into the Software as a Service market with 
global clients. 

Opportunities Over the Short/Mid Term

Market leading business 
with strong fundamentals
Well placed to capitalise on 
attractive markets rebounding 
from historic lows.

A trusted brand
A brand with good awareness, 
consideration, and significant 
heritage.

Data driving 
growth in revenue
With access to data from almost 
half of the UK’s ageing car parc and 
a growing Motoring Loyalty Club, 
data is driving growth in revenue.

  Read more on pages 12 - 13.

Well invested 
platform to leverage
The major investment has been 
made. Halfords is now the UK’s 
largest motoring and cycling 
services business. Significant 
digital and data 
capability.

Differentiated
operating model
Unique combination of stores, garages, 
vans and expert colleagues offering an 
unrivalled breadth of offer and channel 
mix/convenience.

  Read more on pages 6 - 7.

10

Resilient services
and commercial business
Resilient and recurring revenue 
streams from services and commercial 
propositions, driving higher, more 
sustainable operating margins.

  Read more on pages 14 - 15.

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023GROUP OVERVIEWRead about our 
Capital Markets Day at:

www.halfordscompany.com

Additional Opportunities Over the Mid/Long Term

The UK’s one-stop-shop for 
motoring ownership
Giving customers the ability to access 
all motoring products and services they 
need from one provider.

Avayler, a growing SaaS business
A growing Software as a Service business 
attracting compelling Revenue based multiples.

  Read more on pages 16 - 17.

The UK’s servicing
destination for electric 
transport

  Read more on page 50.

A unique local motoring  
and cycling offer

  Read more on pages 6 - 7.

11

 halfords.annualreport2023.comWe’ve built an omnichannel 
business that connects with 
customers over their lifetime...

Investment in our data capabilities means we know our customers better 
than ever and are more able to predict future customer needs.

Overview
Halfords has built a unique data platform 
which enables us to know more about our 
customers and their vehicles whilst also 
helping us to predict future customer needs.   

Across our channels, we capture a 
significant amount of data, which is 
collected through our investment in smart 
technology and our own “in-house” 
technology, Avayler. 

Knowing our customers better enables us 
to improve our customer proposition.

We have high ambitions for future growth

Driving lifetime value remains in focus for our business in the future. Our successful 
Motoring Loyalty Club is just one way that will support us to continue to achieve this.  

NOW

MID-TERM

1.7m

4 – 6m

Highly engaged members

Members

7.4%

Premium subscription

8 –10%

Premium subscription

Case Study

MOTORING CLUB

In its first year, Motoring club is delivering strong results.

Members new to  
Halfords Group

Members new to  
Garage Services

  Existing customers 73%

  Existing customers 20%

  New customers 27%

  New customers 80%

1.7m

7.4%

Cross shop

15%

Highly engaged members

Paid subscription mix

vs. c.4% non-members

+4pts

New

Record NPS scores

and younger customers

12

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023GROUP OVERVIEW...which is being enhanced via 
sophisticated data collection from 
our customers and their vehicles.

How we collect our data is diverse and unique.

35m 131m £317m

Vehicle Records  
Checked

Annual Web Visits

CRM Sales 
(vs. £60m in FY19,  
pre-CRM investment)

DATA COLLECTION

ANALYSING DATA

CUSTOMER OUTPUTS

Cross channel data collection 
from customers and vehicles:

Via our Single Customer view, 
CRM and Group Data Platform

•  In a garage

•  Online

•  On a van

•  In a car park

•  In store

Key activities:
•  Customer segmentation

•  Propensity modelling

•  Demand forecasting

•  Frequently bought  
together modelling

•  Personalised emails

•  Personalised web pages

•  Personalised social posts

Powering intelligence and personalisation 
across our customer touch points.

Resulting in new monetisation from 
leveraging our unique data platform.

MOT reminder 
email

Cycling product 
recommender

Halfords mobile 
expert email

ti o n   •

a

Partnerships

tform m o n etis

la
P
•
n
o

i

t
a

s

i

t

e

n

o

m

m

Platform m

on

etis

a

ti

o

n

•

P

l

a

t

f

o
r

m
m
o
n
e
tis

ation • Platfo

r

o

rm monetisation • Platf

Tyre web 
personalisation

Weather 
personalisation email

Supplier 
customer 
activation

Supplier 
insights and 
measurement

13

 halfords.annualreport2023.com 
 
 
 
 
 
We have established 
B2B partnerships... 

We’ve ensured our revenue is increasingly resilient through growing our 
presence in the more predictable and recurring B2B markets.

Overview
Our strategic ambition to evolve into a B2B-
focused business is paying off with recent 
acquisitions and a strong focus on growing 
our commercial services proposition 
significantly increasing the percentage of 
Group revenue coming from B2B channels.

This increased revenue is more resilient to 
external pressures and is helping to create 
the groundwork for stronger and more 
sustainable long-term financial returns for 
our business.

Key Highlights

+£266m

B2B Revenue Growth 
(FY18-FY23)

+27% 

B2B Revenue Compound Annual 
Growth Rate (FY18-FY23)

Avayler Software as a Service

Cycle 
2 Work

Gift 
Cards

Fleet Services

Trade 
Card

Bulk 
Purchases 
for Business

B2B

Group B2B Revenue

% of Group Revenue

£300m

£231m

24%

£384m

£118m

10%

FY18

FY19

FY20

FY21

FY22

FY23

14

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023GROUP OVERVIEW...that provide stability 
and growth opportunities...

Case Study

LODGE TYRE COMPANY 
(“LODGE TYRE”)

The acquisition in October 2022 
was perfectly aligned to our 
strategic growth areas.

Lodge Tyre is a highly respected 
business in the commercial tyre 
market, with over 90% of its revenue 
coming from B2B customers.

Employing over 400 highly skilled 
colleagues, it operates from 50 
garages and 248 mobile tyre fitting 
vans, providing on-demand and 
emergency coverage across the 
Midlands, East Anglia, North Wales 
and the North West. These locations 
are highly complementary of Halfords’ 
existing commercial tyre operations.

100%

Motoring

100%

Services

>90%

B2B

The combination of Lodge Tyre, Universal and McConechy’s has 
made us the UK’s largest commercial tyre service provider.

Our recent acquisitions help us deliver 
our objective of further evolving into a 
business more heavily weighted towards 
motoring services giving us more resilient 
revenue streams.

Halfords is already the UK’s market 
leading Motoring Service provider to 
consumers, and this latest acquisition 
of Lodge Tyre means Halfords will also 
be the UK’s largest commercial tyre 
service provider by revenue and national 
coverage.

•  Lodge Tyre has led to Halfords having 
a scaled UK coverage of commercial 
vehicle tyre and service market.

•  Adds 248 Commercial Vans, taking 

Halfords total to 479.

•  Adds 50 garages, taking Halfords 

total to 643.

•  Significant synergies through 

consolidated procurement, and the 
ability to win National contracts.

The current trading environment 
reinforces the rationale for building ever-
more resilient, needs-based revenue 
streams. The nature of the commercial 
tyre market means that it is non-
discretionary and therefore extremely 
well insulated against macroeconomic 
uncertainty.

15

 halfords.annualreport2023.com...and built systems and 
technologies that will propel 
us further forwards...

Avayler – Halfords’ proprietary SaaS business – offers customers a true 
omnichannel solution empowering Halfords value proposition.

Avayler offers Halfords’ proprietary software 
to streamline service delivery for companies 
that operate in multiple locations; software 
that we continue to use to significantly 
improve our own productivity.

Its value drivers for our business
•  Resilient, contracted B2B revenue.

•  Higher operating margin through 
leveraging existing investments.

•  Large market opportunity.

•  Strengthens relationships with strategic 

customers.

What it delivers for our customers

Deliver fully 
digital 
customer 
journey

Increase 
transparency 
and visibility 
across business

Streamline 
process related 
to service 
delivery

Increase 
service margin 
and offset 
ops costs

Be an 
industry leader 
with greater 
market share

Avayler’s unique selling points make the solution highly attractive 
to large automotive service businesses.

Omnichannel
The only solution on the market that 
manages and optimises automotive 
services at any location – mobile, 
garages, retail store and fleet locations.

Built by Operators
Avayler was built by a garage and 
automotive service business to directly 
solve their pain points.

Over 500,000 automotive repairers in EU, US and UK alone  
provide significant market opportunity for Avayler.

Further expansion opportunities in other automotive territories

United States

Total Automotive Repairs
278,532

United Kingdom

Total Automotive Repairs
33,335

Total

Total Automotive Repairs
>500,000

. . . and even more 
opportunity in 
mobile and Retail

16

Europe

Total Automotive Repairs
206,722

37,817 – France 
49,626 – Germany 
47,345 – Italy

22,123 – Poland 
9,629 – Portugal 
40,182 – Spain

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023GROUP OVERVIEW...and help drive utilisation 
across our business.

We are focused on local utilisation as a core driver of profit 
growth in both our acquired and existing garages.

Our aim is to drive utilisation in both acquired and existing garages, underpinning profitable  
market share and growth by growing our local demand and capacity to increase profit.

Converted 
demand

Amount of time
Spent on jobs completed 
in garages

+

Supply of 
labour

Technicians
Total hours available

Utilisation

=

Increasing utilisation
Drives revenue through 
same cost base increasing 
profit £’s and %

Our new localised model gives us a unique ability to execute  
capacity and demand growth at a local level.

Creating Local Demand
•  Local referrals from store to garage.

Creating Local Capacity
•  Local sharing of Group colleagues across stores, garages and vans.

•  Local dynamic price promotion.

•  Local targeted fleet client growth.

•  Predictable recurring Motoring Club customers.

•  Local forecasting of demand using data science enabling local 

matching to capacity.

•  Digitised consistent operational processes.

•  Live capacity and utilisation tracking.

17

 halfords.annualreport2023.comStrategic 
Report

Contents

Chair’s Statement
Chief Executive Officer’s Statement
Our Marketplace
Our Business Model
Our Engagement with Stakeholders
Key Performance Indicators
Our Strategy
ESG Performance Overview
ESG Progress in FY23
Task Force on Climate-related Financial 
Disclosures (“TCFD”)
Chief Financial Officer’s Statement

Risk Management
Our Principal Risks and Uncertainties
Going Concern and Viability Statement

20
22
26
30
32
36
40
48
50

62
68

74
76
82

Chair’s 
Statement

Keith 
Williams

“ The Group delivered 
another year of strong 
strategic progress, with a 
robust financial performance 
against a challenging 
economic and consumer 
backdrop. As highlighted 
at the April 2023 Capital 
Markets Day, we believe 
the platform is now in 
place to deliver increasing 
shareholder returns in  
the mid-term.”

Keith Williams
Chair

Profit Before Tax

£51.5m

Dividend Per Share (Full-Year)

10.00p

During FY23, we have seen record inflation, 
decade-high interest rates and historically 
low consumer confidence, a difficult 
period for any business to operate through 
with many reducing capital expenditure 
and investment. Despite the emerging 
economic environment, we have continued 
to strategically invest in areas that we 
believe will make a meaningful difference 
to business performance. As a result, we 
continued to integrate National Tyres, 
with our garage software Avayler rolling 
out across the estate, we have seen our 
Avayler Software as a Service platform 
launch in Europe through ATU, part of the 
Mobivia Group, the acquisition of Lodge 
Tyre complementing our existing commercial 
fleet service businesses of McConechy’s 
Tyres and Universal Tyres, and the launch 
of our Motoring Loyalty Club to over 1.7m 
members giving loyal customers access to 
the UK’s first dedicated Motoring Loyalty 
programme.  

It has therefore been a year of significant 
change and transformation, with total 
capital spend including the consideration 
for Lodge Tyre of £90m. Group revenues 
grew +16.3% year-on-year to £1.6bn, 
service-related sales reached 48% of 
revenues and are expected to exceed 50% 
on a proforma basis with Lodge Tyre, and 
Underlying Profit before Tax was £51.5m. 
Although this has declined year-on-year, 
it was broadly flat with FY20, despite two 
of our four markets being significantly 
suppressed as a result of the cost of living 
crisis that emerged in the post-COVID era. 

Looking ahead 
We take confidence from external forecasts 
that the market conditions that have 
persisted through FY23, and look likely 
to impact much of FY24, will eventually 
subside. What is also probable, is that only 
the strongest and most relevant businesses 
will survive these periods of economic 
turbulence and we have great confidence in 
our own plans, and ability to trade through 
this difficult period. This is why I look 
forward with great optimism that Halfords 
has the strength and relevance to thrive. 

As we set out in our Capital Markets Day in 
April 2023, we now have a more resilient, 
differentiated, customer and data-centric 
business, that is well positioned to deliver 
significant shareholder value over the 
mid-term driving improved return on capital 
employed. 

Colleagues 
Our colleagues have always been at 
the heart of our business and this has 
never been more apparent as the Group 
transitions to become a predominantly 
services business. It is their skill and 
passion that makes Halfords the first 
choice for the products and services we 
offer, keeping customers safe and moving 
on their journeys. The Group now employs 
over 12,000 colleagues across Retail 
stores, garages and our mobile fleet, and 
they are supported by dedicated central 
support teams, distribution centres and field 
colleagues; I would like to thank them all for 
their contribution in FY23. 

20

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTDividend 
Last year we paid a full year dividend of 
9.00p per share and communicated an 
intention for this dividend to be progressive 
as we looked forward. Having paid an 
interim dividend of 3.00p per share earlier 
in FY23, I am pleased that the Board is 
proposing increasing the final dividend to 
7.00p per share, payable in September 
2023. This means the FY23 full year 
dividend will be 10.00p per share, an 
increase of +11% on the prior year. The 
Board is increasing this dividend due to the 
continued strength of the Group’s balance 
sheet, its strong cash generation and the 
confidence in the mid-term plans laid out at 
the Capital Markets Day. 

Looking forward, we intend to target 
dividend cover in the range of 1.5x–2.5x of 
Underlying Profit after Tax.

Keith Williams
Chair

21 June 2023

 halfords.annualreport2023.com

21

Chief Executive 
Officer’s Statement

Graham 
Stapleton

“ As we laid out our plans 
for the year ahead in June 
last year, we stated the 
importance of maintaining 
our investment in key 
strategic initiatives despite 
the emerging economic and 
cost of living crisis. One 
year on, I am proud of the 
strategic progress we have 
made during FY23.” 

As we laid out our plans for the year ahead 
in June last year, we stated the importance 
of maintaining our investment in key 
strategic initiatives despite the emerging 
economic challenges and cost of living 
crisis.  One year on, I am proud of the 
strategic progress we have made during 
FY23. As detailed at our Capital Markets 
Day in April 2023, we have created a more 
resilient, differentiated, customer-focused 
and data-centric business – one which I 
believe will go on to deliver significantly 
higher shareholder returns over the mid-term 
as we leverage our unique platform.

Graham Stapleton
Chief Executive Officer

Total Group Revenue

£1,593.5m

Group Revenue from Services

£759.0m

22

Some of the key strategic highlights in 
the year included acquiring Lodge Tyre 
in October 2022, signing our third client 
onto our Avayler SaaS platform, the 
continued integration of National Tyres by 
implementing the same Avayler software 
across the estate, and the launch of 
our Motoring Loyalty Club to over 1.7m 
customers in its first year.

Alongside a very busy year of strategic 
change, we have seen the underlying 
strength of the Group demonstrated through 
a solid financial performance, which has 
been delivered against a backdrop of the 
most challenging operating conditions I have 
seen during my career in Retail. Total Group 
revenue reached £1.6bn, growing +39.5% 
vs FY20 (+15.3% vs FY22), with Service-
related sales accounting for almost half of 
the Group’s total revenue at 48%, and B2B 
revenue reaching 24%. 

Underlying profit before tax was £51.5m, 
down -£38.3m vs FY22 and -£5.4m vs. 
FY20, despite £95m of year-on-year cost 
and market headwinds, investment in 
price to support customers, and continued 
investment in our transformation. It is this 

operational and financial strength that has 
enabled investment for future growth, as well 
as allowing us to increase our FY23 dividend 
by +11% to 10p for the full year – evidence 
of the confidence we have in the plan.

Group Revenue
Group revenues of £1.6bn were underpinned 
by LFL performance of +13.4% vs FY20 and 
+2.4% vs FY22. This is a particularly strong 
result considering the uncertain environment 
businesses and consumers have faced, 
and it demonstrates the relevance 
and resilience of our offer. As we have 
highlighted throughout this year, two of our 
core markets (Consumer Tyres and Cycling) 
are facing a very significant downturn, and 
in our Capital Markets Day we noted that 
the Consumer Tyre market remains -14% 
below FY20 and the cycling market -24% 
below the same period. To deliver sales 
growth despite these headwinds clearly 
demonstrates the underlying strength of 
the business and our ability to grow market 
share. As we look forward, the recovery 
of these markets, coupled with continued 
market share growth, will see us improve 
performance further. 

Autocentres Revenue
Autocentres revenues continue to grow 
rapidly as we scale the business. Total 
revenues reached £614m growing +31.6% 
LFL vs FY20 and +15.4% vs FY22, and 
now representing 38% of Group revenues. 
Given the tyre market performance, this 
is a very strong result and is driven by our 
growing share within the tyre market which 
increased +0.4ppts year-on-year and the 
benefits of our Motoring Loyalty Club, which 
has introduced more new customers to our 
business. Indeed, the Motoring Club drove 
roughly a third of MOTs booked in the period.

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORT“ It has been more critical 
than ever that we have 
continued to support 
colleagues and customers 
during the cost of 
living crisis, improving 
efficiency across the 
Group, and identifying 
cost reductions where 
possible.”

Graham Stapleton
Chief Executive Officer

During the year we have also seen growth in 
our non-LFL business, with National Tyres 
present in H1 for the first time and the newly 
acquired Lodge Tyre from October 2022. 
Lodge Tyre, which is centred around B2B 
commercial fleet tyre services, has shown a 
very resilient trading performance – one of 
the key principles in our strategic decision 
to grow our B2B business. National Tyres 
revenues have inevitably been impacted by 
the consumer tyre market depression. The 
combination of lower-than-average miles 
driven vs pre-COVID and the subsequent 
cost of living crisis has temporarily extended 
the life of tyres and forced consumers to 
delay replacing until critical. Neither factor 
will be permanent, and as the market 
recovers we anticipate continued revenue 
growth across the Autocentres Group.

Retail Motoring
Retail Motoring has enjoyed a strong 
year, as markets normalised post-Covid, 
and the less discretionary nature of the 
product and service offering has been 
demonstrated. There have inevitably 
been some more discretionary markets 
within the offer (e.g. Technology) that have 
suffered as consumers look to lower their 
outgoings, but we have worked hard to 
grow market share across our entire offer. 
The overall result therefore masks what 

we consider a very strong performance in 
more needs-based products. We have also 
improved the value of our offer, as well as 
the overall customer proposition. During 
H2, we entered the £1bn wider car parts 
market, providing customers with access 
to thousands of car parts, with next day 
delivery to home or store. 

Retail Cycling
Whilst Cycling saw a fairly resilient 
performance during H1, the latter part 
of Q3 and Q4 saw a pronounced market 
deterioration due to the more discretionary 
nature of this category. Whilst we have 
grown our share of the market, it was 
not enough to offset the tough market 
conditions. As market leaders, Cycling 
continues to be an important part of the 
business, giving consumers a method 
of transport that is both environmentally 
friendly as well as beneficial for their fitness. 

Whilst the more mainstream cyclist has 
generally reduced their spending, our 
market leading Cycle2Work scheme has 
enjoyed success, growing +16.7% year-on-
year. We continue to develop our platform, 
making it easier for customers to gain 
access to exclusive and market leading 
own brand bikes through this government 
supported tax free cycling scheme.

CASE STUDY

MOTORING LOYALTY CLUB

Last year, we launched our brand-
new Motoring Loyalty Club, a loyalty 
scheme offering customers great 
benefits, such as free MOTs, free next 
day delivery and discounts across 
the Group, to help with their motoring 
journeys. 

The Motoring Club gives us an 
even better way to get to know our 
customers and communicate with 
them. We have built new technology 
to provide real-time, personalised 
expertise and rewards for members 
who access our services through any 
channel – whether a store, garage, 

van or online – and the response from 
our customers has been great. 

Since launch we have seen 1.7 million 
members sign up and have attracted 
new customers to the Group, 
particularly in our Garage Services 
business with 80% of our Motoring 
Loyalty Club members being new to 
this part of the business. 

The Motoring Loyalty Club has also 
driven an increase in cross-shop 
behaviours along with an increase in 
customer Net Promoter Score (“NPS”) 
(vs. non-members).   

23

 halfords.annualreport2023.comChief Executive 
Officer’s Statement

Strategic Progress 
Acquisition of Lodge Tyre
As noted at our interim results, Lodge Tyre 
was acquired shortly after the close of H1, 
in October 2022. Lodge is a commercial 
vehicle tyre and service specialist and 
complements our existing commercial fleet 
businesses of McConechy’s and Universal 
Tyres. It significantly expands our UK 
coverage and makes Halfords the UK’s 
commercial tyre services market leader. We 
now have a commercial fleet of 479 vans 
and 90 centres operating across the UK, 
allowing businesses to work with a single 
partner to support their fleets.

Lodge is perfectly aligned to our areas of 
strategic priority, operating wholly within 
the motoring services sector, and with over 
90% of its revenues in B2B markets. 

Whilst the integration of Lodge is not 
yet complete, it has joined the Group 
seamlessly and performed very well, with 
business performance in line with our 
business case expectations.

Avayler
Our Avayler platform is the software that 
underpins the Halfords motoring services 
operating model. At our Capital Markets 
Day in April, we detailed how this platform 
is central to the success of our business. 

The SaaS version of our Avayler platform 
is already helping three of the biggest 
automotive businesses, (American Tire 
Distributors and TireBuyer in the US, and 
Mobivia in Europe) provide a truly customer 
centric service offering whilst streamlining 
their operations, increasing efficiencies, and 
reducing costs.

Motoring Loyalty Club
The launch of our Motoring Loyalty Club in 
March 2022 was a significant milestone for 
the Group. In June 2022 we set our year 
one targets for the club, which we have 
comfortably exceeded. This is a clear sign of 
the relevance and potential of the club, even 
at this early stage. With over 1.7m members 
against a target of 500k to 1m, and over 
125k subscription members vs. a target of 
50-100k, customers are already enjoying the 
benefits of the club. Equally as important 
for Halfords, it brings a rich dataset to the 
Group which allows us to understand our 
customer’s needs better, and form more 
valuable lifetime customer relationships. 

The club also offers more tangible benefits 
to the Group. In a year of very high inflation 
and low consumer confidence, the club has 
enabled the acquisition of customers to our 
Autocentres business from within the Group, 
leveraging our multi-million Retail and Digital 
customer bases. This has allowed us to 
reduce our marketing acquisition costs in 
channels like radio, outdoor advertising, and 
Google. 

As a result of the club, roughly a third of 
Autocentres MOTs in FY23 were members 
of the club, with members cross-shopping 
more than 4x the rate of non-members. 
Most importantly however, is that NPS 
scores from members were +4 points higher 
than non-members.  

National Tyres
As noted above, National Tyres is most 
exposed to the current downturn in the 
consumer tyre market.  Despite this we 
have seen some excellent progress in 
the integration which, as the tyre market 
recovers, will ensure delivery of the 
acquisition business case. Synergies from 
the acquisition have delivered over £6.0m 
of profit in FY23, in line with the original 
business case.  

A key activity in the year has been the 
implementation of our Avayler software 
across the estate, centralising and 
coordinating our buying approach. This 
has been achieved by leveraging our single 
integrated Group website, which means 
National garage slots are now available to 
book via the Halfords Group website. This 
provides the National garages with a bigger 
market, growing demand, capacity and 
efficiency, and supported the growth of our 
service, maintenance and repair business.

Fusion
Our Fusion programme is the 
transformation of the Halfords customer 
experience within a town. During FY23 
our focus was to rollout the most capital 
efficient elements from the Halifax and 
Colchester trials.

As a result, we have upgraded the retail 
car park service provision in 50 towns 
alongside training nearly all our colleagues 
across Retail and managers in Autocentres 
in selling “solutions”, empowering more 
colleagues with the tools to sell the full 
solution to every customer, every time. 

Operating Review
FY23 proved to be another challenging 
operating environment. The Ukraine war 
acted as a catalyst to already increasing 
inflation, but our trading through H1 proved 
relatively resilient with the exception of the 
consumer tyre market which continued to 
suffer the after-effects of lower mileage 
driven post COVID-19 and the cost-of-
living crisis. H2 trading began with a similar 
tone, but it was the volatile political and 
economic environment in the Autumn that 
brought about a rapid change in trading 
patterns in more discretionary, and typically 
high-ticket, products.

As a business we continued through H2 
as we began in H1; a focus on cost and 
efficiency, delivering our most critical 
strategic investments, and trading with 
agility against difficult market conditions. 
Our cost and efficiency programme 
delivered over £20m of savings, beating 
the targets set out in June 2022. Highlights 
included lease negotiations in Retail, 
warehousing and distribution efficiencies, 
and negotiations of key freight contracts 
to ensure the Group rates were at or below 
spot rates. The Group also successfully 
hedged the US dollar and energy markets 
to deliver an average dollar exchange rate 
in cost of goods above $1.30 and mitigated 
the potential increase in energy rates 
in FY23.

This monumental effort was necessary 
to tackle the inflation in costs across the 
business. Although the cost of freight 
was successfully managed, it was still 
a significant headwind in FY23, as was 
inflation in cost of goods generally. Many of 
our international supply partners continued 
to operate below capacity and input prices 
remained significantly above pre-Covid 
levels. A 6.6% National Living Wage 
increase from April 2022 also drove inflation 
into labour costs, as did the significant 
skills shortage across the UK - particularly 
noticeable in Autocentre Technician 
markets.

We therefore consider the FY23 underlying 
profit before tax of £51.5m to be a solid 
result against such a difficult environment.

24

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTCapital Structure and Dividend 
We understand the importance of the 
ordinary dividend to many of our investors 
and we have proposed a FY23 final 
dividend of 7p per share (FY22 6p) to 
be paid on 15 September 2023 with the 
corresponding ex-dividend date of 10 
August 2023 and the record date of 11 
August 2023. This represents a full year 
dividend of 10p per share, an increase of 
+11% on FY22, in line with our aspirations 
to make the dividend progressive. 

At our Capital Markets Day in April 2023, we 
reconfirmed our capital allocation priorities, 
highlighting our dividend cover targets:

1. Maintaining a prudent balance sheet 

2. Investment for growth 

3. M&A, focused on Autocentres 

4. Dividend covered by 1.5x – 2.5x 

underlying profit after tax

5. Surplus cash returned to shareholders

During the year the Group extended its 
£180m debt facility until December 2025.

Average capital expenditure is expected to 
be in the range of £50-60m p.a. in the mid-
term, assuming no material acquisitions, 
which represents approximately 3% of 
revenues. We expect FY24 Capex to be at 
the lower end of this range. 

Graham Stapleton
Chief Executive Officer, Halfords Group plc 

21 June 2023

25

 halfords.annualreport2023.comOur 
Marketplace
Our Motoring and Cycling products segments remain core, but we have a 
greater market opportunity in growing our existing motoring services business. 

Market size, Share and Growth Dynamics

Retail Motoring

Cycling

Size

Volume Share

c.£4.0bn

c.42%

Growth 
projection:  
FLAT

Size

Volume Share

c.£1.2bn

c.37%

Growth 
projection:  
MODERATE

Consumer Tyres

Motoring Servicing

Size

Volume Share

c.£2.2bn

c.10%

Growth 
projection:  
MODERATE

Size

Volume Share

c.£9.0bn

c.4%

Growth 
projection:  
MODERATE

26

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTOur Key Macro Trends

 1. Cost of Living

Description

2. Transition to Electric

Description

•  The whole country has felt the pressure on their finances 

•  The UK is transitioning towards lower-carbon forms of 

over the course of the past year, with high levels of inflation, 
low wage growth, gas supply and demand issues, increasing 
interest rates and high fuel prices resulting in increasing cost of 
living for consumers. 

Impact

•  With household budgets increasingly squeezed, consumers 
have lower-than-normal disposable incomes to spend on 
discretionary products and services. 

Our Response

•  Our longer-term plan for the business is as relevant as ever 
– a transition away from the traditional retail model into a 
services-focused business resulting in recurring revenue 
streams that are non-discretionary by nature.

•  We have supported customers through price investment, 

consumer financing options, our Bike Xchange programme 
and our competitive pricing on fitted tyres.

•  We continue to monitor the wellbeing of our colleagues with 
financial help available to all via Wagestream and regular pay 
reviews are held throughout the year.

Link to Principal Risks

•  Colleague Engagement/Culture

•  Value Proposition

•  Brand Appeal and Market Share

transportation driven by the increasing pressures to stop using 
fossil fuels and growing awareness of our individual impacts 
on the planet.

•  As a result, all forms of electric mobility are becoming 

increasingly popular with many customers choosing to make 
the switch to electric vehicles (“EVs”), E-bikes or E-scooters.

Impact

•  Significant growth in customer queries relating to electric 

forms of transport.

•  Greater demand for servicing of EVs, E-bikes and E-scooters.

•  Second-hand markets for electric products.

Our Response

•  Colleague training is an essential part of our ESG strategy and 
now this is even more important as customers are increasingly 
seeking help from our expert colleagues, whether just asking 
for advice or they need help with their E-bike, E-scooter or EV. 
We have invested heavily in this training. 

•  We also continue to explore ways to enhance our electric 
propositions, e.g. electric services, and, this year, we even 
introduced selling refurbished E-bikes online, lowering the 
entry price point for customers into the E-bike market.

Link to Principal Risks

•  Climate Change and Electrification

•  Skills Shortage

 3. “Do It Yourself” to “Do It For Me”

4. Convenience

Description

Description

•  Increasing complexity of vehicles, e.g. technological 

advancements including EVs, and ‘Time Poor’ customers 
mean that many consumers do not have the time, desire or 
knowledge to carry out repairs and maintenance on their cars 
and bikes. Instead they are searching for convenient solutions 
rather than spending time on DIY solutions to their problems. 

•  Consumers’ lifestyles are getting busier, free time is becoming 
more valuable, and consumers expect retailers and service-
providers to fit around their routines with on-demand services 
and friction-free interactions as standard. 

•  Convenience to them is not just about speed but about making 

their lives easier, even if this comes at an increased price.

Impact

•  Over time, the shift from ”Do it Yourself” to “Do it For Me” 

(“DIFM”) is continuing with an expectation for DIY solutions to 
be very minimal over the medium-term.

Our Response

•  Focusing on growing the number of colleagues we have 
available for customers, particularly during busy periods.

•  Investing in colleague training and equipment to ensure we can 

maintain pace with customer demand.

•  Giving customers the ability to book times and locations for 

their service to be carried out in-store, in a garage or even on 
their driveway via our fleet of mobile vans.

Link to Principal Risks

•  Service Quality

•  Stakeholder Support and Confidence in Strategy

Impact

•  Customers want their product purchased or their problem fixed  

as quickly as possible, at a time and place that suits them.

•  Ensuring convenient and quick delivery options to suit all 
customers’ wants and needs is also essential for retailers.

Our Response

•  Over the last few years, we have more than doubled the 

number of service locations, reducing the drive time from 30 
minutes to 20 minutes. 

•  Our mobile van fleet has grown substantially over the past 
12 months giving customers an unprecedented level of 
convenience, bringing services to their driveway with same-
day service options in some instances. 

Link to Principal Risks

•  Service Quality

•  Sustainable Business Model

•  Stakeholder Support and Confidence in Strategy

•  Sustainable Business Model

27

 halfords.annualreport2023.comOur 
Marketplace

Our Market Drivers and Growth Opportunities
The markets we operate in are constantly evolving but there are strong growth opportunities in all areas. Despite a challenging few years, 
the outlook is encouraging and we are well placed to capitalise on this.

Motoring

Market Drivers
•  The ageing UK car parc means cars are requiring more visits to 

garages on an annual basis.

Market Opportunity
•  Provide customers with a ‘one-stop-shop’ in which they can 
access all products and services they need in one location.

•  Increasing number of customers wanting Do It For Me solutions.

•  No market-leader in a highly-fragmented marketplace.

•  Increase in demand for electric servicing and electric products 

•  Very few competitors outside of dealerships able to offer EV 

such as EV charging cables or home charging solutions.

servicing.

•  Mobile services are a growing market segment, particularly the 

tyre fitting industry. 

Cycling

Market Drivers
•  Government investment in cycling infrastructure is a key part of 
getting more people into cycling, particularly in urban locations 
where safety is a serious concern.

•  The Government subsidy of bikes through Cycle-to-Work 

schemes enable discounted purchasing of bikes through salary 
sacrifice, giving consumers cheaper ways to get into cycling.

•  The increase in ultra-low-emission zones in cities are meaning 

people want to avoid fees for driving their car in urban locations, 
opting for cycling as an alternative.

•  The cost of living crisis has meant that many people are 

searching for cheaper (and low-carbon) alternatives to the car or 
public transport for commuting.

Market Opportunity
•  E-mobility is rapidly growing in importance to customers and to 
the planet, offering a lower carbon mode of transport. Customer 
demand for E-bikes is continuing to grow with E-bikes now 
accounting for one in every five bikes sold. Sales of E-scooters 
remain strong showing continued demand for new innovative 
vehicles is at record levels and we expect both of these 
segments of the market to continue growing. 

•  The majority of customer journeys begin online and the selling of 
cycling equipment online continues to be a growing area in the 
market. However, the need to see a bike in a physical location, 
to get the correct size and fit, is still an essential part of the 
customer journey.

28

B2B

Our Response

Outlook

Market Opportunities

•  Look to provide customers with a “one-

•  The car parc is expected to continue 

•  Businesses are continually looking for 

stop-shop” offering, something we know 

ageing leading to more cars within the 

help with their company fleets and 

they want.

aftermarket segment and an expanding 

with the pressures of an increase in the 

•  Our Halfords Mobile Expert vans deliver 

market for motoring products.

elements of car fitting and servicing, 

•  The more-resilient motoring services 

such as battery replacement, tyres and 

market is expected to stay broadly 

diagnostic checks, direct to the customer 

flat as it has not seen a dip like other 

cost of living, they are looking for more 

affordable ways to keep their vehicles 

running for longer.

Our Response

at their home or workplace.

markets during the COVID-19 pandemic 

•  We pride ourselves on our B2B 

and cost of living crisis.

Our Response

Outlook

Market opportunities

•  Our strong heritage and over 130 years 

•  Despite demand dropping post-

•  Electric mobility is driving the market 

of experience selling bikes mean we are 

COVID-19 and the market feeling the 

with many businesses searching for 

a market-leader in cycling products and 

pressures of the cost of living crisis, we 

lower-carbon means of transport 

expect things to pick up in the short-

and accessories to help run their 

medium term as prices decrease and 

businesses, particularly in urban 

freight normalises driving recovery of 

locations, e.g. E-cargo bikes as a “last 

demand volumes.

services. 

•  Halfords Group boasts the biggest 

and most popular cycle brands in 

the UK – Carrera and Apollo. In total, 

approximately 80% of our bikes are own-

brand, covering both children and adults 

at a wide range of price points. 

•  Our stores are conveniently located, and 

our online platform provides support and 

information to help customers choose 

the products and services they want. 

Many customers take advantage of 

our Click & Collect offer, placing orders 

online via our website and picking up 

from a designated store at a time that is 

convenient to them.

proposition in this market. We have 

developed a strong Fleet business 

over a number of years and recent 

acquisitions mean we have an ever-

growing presence in the commercial 

tyre market.

B2B

mile” solution in ultra-low-emissions 

zones such as Central London.

Our response

•  We are the market leader in the UK’s 

Cycle-to-Work scheme, supporting 

sales and introducing new customers 

to our brand.

•  We also are proud to have working 

relationships with large brands across 

the UK such as Haven Holiday Parks 

and Deliveroo to which we supply 

cycling accessories.

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTMotoring

Market Drivers

•  The ageing UK car parc means cars are requiring more visits to 

•  Provide customers with a ‘one-stop-shop’ in which they can 

garages on an annual basis.

access all products and services they need in one location.

•  Increasing number of customers wanting Do It For Me solutions.

•  No market-leader in a highly-fragmented marketplace.

•  Increase in demand for electric servicing and electric products 

•  Very few competitors outside of dealerships able to offer EV 

such as EV charging cables or home charging solutions.

servicing.

Market Opportunity

•  Mobile services are a growing market segment, particularly the 

tyre fitting industry. 

Cycling

Market Drivers

Market Opportunity

•  Government investment in cycling infrastructure is a key part of 

•  E-mobility is rapidly growing in importance to customers and to 

getting more people into cycling, particularly in urban locations 

the planet, offering a lower carbon mode of transport. Customer 

where safety is a serious concern.

•  The Government subsidy of bikes through Cycle-to-Work 

schemes enable discounted purchasing of bikes through salary 

sacrifice, giving consumers cheaper ways to get into cycling.

•  The increase in ultra-low-emission zones in cities are meaning 

people want to avoid fees for driving their car in urban locations, 

opting for cycling as an alternative.

•  The cost of living crisis has meant that many people are 

searching for cheaper (and low-carbon) alternatives to the car or 

public transport for commuting.

demand for E-bikes is continuing to grow with E-bikes now 

accounting for one in every five bikes sold. Sales of E-scooters 

remain strong showing continued demand for new innovative 

vehicles is at record levels and we expect both of these 

segments of the market to continue growing. 

•  The majority of customer journeys begin online and the selling of 

cycling equipment online continues to be a growing area in the 

market. However, the need to see a bike in a physical location, 

to get the correct size and fit, is still an essential part of the 

customer journey.

Our Response
•  Look to provide customers with a “one-

Outlook
•  The car parc is expected to continue 

stop-shop” offering, something we know 
they want.

•  Our Halfords Mobile Expert vans deliver 
elements of car fitting and servicing, 
such as battery replacement, tyres and 
diagnostic checks, direct to the customer 
at their home or workplace.

ageing leading to more cars within the 
aftermarket segment and an expanding 
market for motoring products.

•  The more-resilient motoring services 
market is expected to stay broadly 
flat as it has not seen a dip like other 
markets during the COVID-19 pandemic 
and cost of living crisis.

Outlook
•  Despite demand dropping post-

COVID-19 and the market feeling the 
pressures of the cost of living crisis, we 
expect things to pick up in the short-
medium term as prices decrease and 
freight normalises driving recovery of 
demand volumes.

Our Response
•  Our strong heritage and over 130 years 
of experience selling bikes mean we are 
a market-leader in cycling products and 
services. 

•  Halfords Group boasts the biggest 
and most popular cycle brands in 
the UK – Carrera and Apollo. In total, 
approximately 80% of our bikes are own-
brand, covering both children and adults 
at a wide range of price points. 

•  Our stores are conveniently located, and 
our online platform provides support and 
information to help customers choose 
the products and services they want. 
Many customers take advantage of 
our Click & Collect offer, placing orders 
online via our website and picking up 
from a designated store at a time that is 
convenient to them.

B2B

Market Opportunities
•  Businesses are continually looking for 
help with their company fleets and 
with the pressures of an increase in the 
cost of living, they are looking for more 
affordable ways to keep their vehicles 
running for longer.

Our Response
•  We pride ourselves on our B2B 

proposition in this market. We have 
developed a strong Fleet business 
over a number of years and recent 
acquisitions mean we have an ever-
growing presence in the commercial 
tyre market.

B2B

Market opportunities
•  Electric mobility is driving the market 
with many businesses searching for 
lower-carbon means of transport 
and accessories to help run their 
businesses, particularly in urban 
locations, e.g. E-cargo bikes as a “last 
mile” solution in ultra-low-emissions 
zones such as Central London.

Our response
•  We are the market leader in the UK’s 
Cycle-to-Work scheme, supporting 
sales and introducing new customers 
to our brand.

•  We also are proud to have working 

relationships with large brands across 
the UK such as Haven Holiday Parks 
and Deliveroo to which we supply 
cycling accessories.

29

 halfords.annualreport2023.comOur  
Business Model

How We Create Value

Fulfilling our vision to be the super-specialists in motoring 
and cycling, trusted by the nation.

Our evolving Business Model
Recognising the market opportunities, 
we have transitioned away from being 
just a retail business. Our services, our 
colleagues, our infrastructure and our 
culture have all evolved in line with what our 
customers are demanding. Our business 
model has also changed to reflect this 
customer demand and this evolution 
has meant we are in a strong position to 
capitalise on the opportunities in front of us 
but without compromising the foundations 
of our core business.

Our Resources 
and Key Strengths
Colleagues
Training and accreditation, such as our 
3-Gears training programme in Retail or our 
electric/hybrid vehicle maintenance training 
in Autocentres, ensure that consistent 
product knowledge and services capability 
reaches our customers across all locations.

Partners
Halfords is proud to work with suppliers, 
distributors and other industry partners 
to drive our business forward, supporting 
the sale of our products and services and 
enabling us to work with communities 
across the UK.

Brand Strength
Halfords is the Nation’s trusted retailer 
for motorists and cyclists and a leading 
provider of motoring services. We have 
a range of exclusive and highly-regarded 
brands, including Apollo, Carrera and 
Boardman in Cycling, as well as our 
Halfords Advanced ranges in Motoring.

Our Infrastructure/Assets
Our physical estate of Retail stores, 
garages and Mobile Expert vans, combined 
with a best-in-class digital platform 
and an efficient distribution network, 
provide customers with a convenient 
omnichannel offer.

Financial Rigour
With a strong balance sheet and strong 
cash generation, we have continued to 
invest in appropriate systems, capabilities 
and people to help support and grow our 
business for the long term.

Our Sustainable Mindset
We have an established sustainability 
strategy with proven results, and have 
embedded this within all areas of the 
organisation, ensuring we are collectively 
focused on minimising the impact our 
operations have on the planet and people 
we work with.

   Read more on our strategy  
on pages 40 - 47.

What we do

Products
Products are at the core of our 
business and have been for over 130 
years, defining us as the UK’s leading 
provider of motoring and cycling 
products. Whether in one of our 
physical locations or online, customers 
are able to find parts or products they 
want for their motoring or cycling 
needs from E-bikes to socket sets, 
power washers to bicycle helmets. 
Our colleagues are true experts and 
can suggest suitable products for 
each customer situation.

Our Offering

Motoring 
Products

Mainstream 
Cycling 
Products

Performance  
Cycling 
Products

Services
Our services proposition complements 
our strong product business; helping 
to keep the UK moving whilst 
delivering unrivalled customer service. 
Operating from over 1,750 fixed and 
mobile locations, Halfords has the 
national scale to offer services for our 
customers’ cars or bicycles in a way 
and at a location which is convenient 
to them. Whether a customer wants 
their bike serviced, a new wiper blade 
fitted, a new set of tyres fitted or a full 
car service we are able to help them 
find the ideal solution to fit their busy 
lifestyle.

Our Offering

Retail 
Motoring 
Services

Retail 
Cycling 
Services

Autocentres/ 
Mobile 
Expert

30

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTHow We Do It Differently

The Value We Create

Market Positioning
Halfords’ unique position in the market 
makes us well-placed to provide customers 
with a “one-stop-shop” for their motoring 
needs, whereby they can access all the 
services and solutions they need in one 
place. The scaled, omnichannel platform we 
have created combined with our highly-
skilled colleagues means that there are high 
barriers to entry for any competitors wishing 
to offer customers a similar service.

Our Unique Offering
Through our integrated Group website and 
our wide range of physical assets with over 
1,750 service locations, we are able to offer 
customers a unique proposition. Our expert 
colleagues are always on hand to provide 
advice and knowledge for any motoring or 
cycling situation and this alone puts us at a 
significant advantage over our competition. 
Our mid-to-long term plan is to offer 
customers an even more holistic shopping 
experience, a “one-stop-shop”, where they 
can access any service or product they might 
need for their motoring or cycling journey. Our 
Avayler platform has led to Halfords entering 
the Software as a Service market and our 
bespoke software has meant that we are able 
to offer other businesses a completely unique 
opportunity to incorporate our in-house 
software into their own operations to greatly 
improve their own customers’ experiences 
and their productivity. 

Omnichannel Customer Proposition
Our customers can shop in-store or online, 
choose whether they want their products 
fitted at a store or on their driveway at a 
time of their choosing and access a whole 

suite of services, all without leaving the 
Halfords brand. Our new Fusion stores 
mean the physical environment is also 
linked, giving customers an even more 
seamless shopping experience. 

Data Capabilities
One of our main priority areas has been 
getting to know our customers better than 
ever before. This has meant creating an 
integrated and unique database where all 
of our systems can work together, building 
a digital picture of our customers today, 
but also predicting future customer needs. 
We have been using our growing data 
science and modelling capability to drive 
highly personalised, timely and helpful 
communications that both engage and 
support our customers, which, in turn, 
increases lifetime value for Halfords.

Varied Customer Base (B2B & B2C)
Traditional shopping is at the core of our 
business and we remain committed to our 
loyal customer base. In addition, however, 
our growing commercial business means 
that we are able to offer to businesses, 
what we offer to consumers; a convenient 
solution where they can have their fleet 
vehicles serviced, take advantage of our 
market-leading Cycle2Work scheme or 
simply access our B2B portal to purchase 
products for their employees. Our new 
Avayler platform has also enabled us to 
attract global customers as we license 
software developed in-house to businesses 
around the world, opening up a new and 
exciting opportunity for our business.

Customers
Access to a market-leading shopping 
experience, both online and in stores, 
helping meet all of their motoring and 
cycling needs in a way convenient to 
them, with access to technical and 
expert advice through our colleagues.

Colleagues
Developing, rewarding and retaining 
our colleagues so that they are 
engaged to drive our growth 
ambitions.

Investors
Generating returns for our 
shareholders through effective 
management of our financial 
resources.

Community
Building relationships with suppliers, 
customers and the communities 
around us.

   Read more in the Charity and 
Communities section on pages 
58 - 60.

Environmental
Ensuring the resources our business 
utilise have a positive impact on the 
environment, both today and in the 
future.

31

 halfords.annualreport2023.comOur Engagement 
with Stakeholders
Effective utilisation of our resources and relationships are an  
integral part of our plan to drive long-term sustainable growth. 
The views of all of our stakeholders are considered by the Board and Executive team on a regular basis.

Stakeholders that benefit 
from the value we create

Colleagues

Suppliers

Communities

Investors

Customers

Why It’s Important to Engage
Engaging with the communities is the right 
thing to do and ensures continued viability 
of the business in the long-term. We aim to 
contribute positively to the communities in 
which we operate. 

What Matters to Them?
•  Environmentally friendly practices.

•  Charitable giving.

How We Engage
•  Charity and community initiatives.

•  Media channels.

•  Recycling initiatives.

•  Net zero commitment.

Outcomes of Engagement
•  We continue to support Mind along with 
their sister charities SAMH (Scotland) 
and Inspire (Ireland) as our Group charity 
partner, highlighting the importance of 
mental wellbeing to our colleagues. 

•  Continued partnership with Drake Hall 
prison, where we run a cycle training 
academy for women prisoners. 

•  Raised awareness amongst female 

students at technical colleges in the UK 
by showcasing the diverse and engaging 
work that our female colleagues perform 
in their roles. 

Link to Our Risks
•  Stakeholder Support

•  Brand Appeal and Market Share 

Why It’s Important to Engage
Engaging with our supply chain effectively 
ensures the security of supply and speed 
to market. Our brand relies heavily on the 
high standards of our carefully selected 
suppliers in order for us to deliver     
market-leading products and services.

What Matters to Them?
•  A trusted distributor in the UK and ROI.

•  Fair payment terms and pricing. 

•  Responsible sourcing practices.

How We Engage
•  Far East trading office developing 
mutually beneficial relationships. 

•  Organising logistics, driving efficiencies 

and improving environmental 
management.

•  Supplier conferences.

Outcomes of Engagement
•  Relaxation of COVID-19 rules meant that 
our buying teams were able to travel to 
specific supplier sites in the Far East to 
work closer with our suppliers.

•  Meetings with our top strategic suppliers 
to understand their sustainability journey.

•  Increased narrative with top 100 

suppliers via the Ecovadis platform 
resulting in obtaining better data to 
support our ESG strategy, e.g. primary 
carbon data.

Link to Our Risks
•  Stakeholder Support 

•  Sustainable Business Model 

•  Critical physical infrastructure failure 
(including supply chain disruption) 

•  Climate Change and Electrification

Why It’s Important to Engage
Our colleagues are fundamental to the 
achievement of our customer experience 
ambitions and are the cornerstone of our 
services proposition.

What Matters to Them?
•  Support and development.

•  Career opportunities.

•  Fair remuneration.

•  An appropriate sustainability strategy.

How We Engage
•  Promotion of the Group values.

•  Listening: surveys and colleague groups.

•  “3-Gears” training programme.

•  “Aspire” store management development 

courses.

•  Recognition and reward.

Outcomes of Engagement
•  Conducted our annual Colleague 

Engagement Survey to ensure every 
colleague has the chance to have their 
voice heard.

•  Launched four Colleague Network 

Groups giving colleagues the chance to 
discuss diversity and inclusivity in the 
workplace.

•  We run weekly communications through 

team Huddles, a CEO blog and our 
intranet.

•  Colleague awards take place regularly 
with the ability for any colleague to be 
nominated for living the Halfords values 
and role modelling behaviours that 
positively impact colleagues and our 
customers.

Link to Our Risks
•  Stakeholder Support 

•  Regulatory and Compliance

•  Service Quality 

•  Colleague engagement/Culture

32

Why It’s Important to Engage

Why It’s Important to Engage

As a publicly listed company, we need to 

Understanding our customers’ needs and 

provide fair, balanced and understandable 

behaviours allows us to deliver relevant 

information to instil trust and confidence 

products and services, retain customers 

and allow informed investment decisions to 

and attract new ones. It also identifies 

be made. 

opportunities for business growth. 

What Matters to Them?

What Matters to Them?

•  Value creation opportunities and long-

•  A great product or service, for a fair price.

term sustainable growth.

•  Appropriate sustainability practices.

How We Engage

•  Annual Report.

•  RNS announcements. 

•  Annual General Meeting. 

•  Investor presentations.

•  Corporate website.

•  One-on-one meetings. 

•   Capital Markets Day.

Outcomes of Engagement

•  Full- and half-year results and strategy 

presentations to shareholders.

•  Regular meetings with brokers, analysts 

and shareholders throughout the year 

via the Chair, CEO, CFO and Investor 

Relations team. 

•  Corporate website kept up to date with 

annual refresh of all information and more 

regular minor amendments. 

•  Ensuring transparent reporting on ESG-

related performance. 

How We Engage

•  Satisfaction surveys. 

•  Rewards. 

•  Loyalty Programmes.

•  Commercial website. 

•  Social media engagement. 

Outcomes of Engagement

•  Regular communications through digital 

channels (e.g. email, social media) to talk 

to our customers. 

•  Regular customer “listening groups” 

allowing more detailed feedback. 

•  Net Promoter Score surveys daily in 

stores and garages giving quantifiable 

feedback. 

•  Commercial website updated every 

week, enhancing the customer journey, 

providing the latest information, advice 

and guidance from our expert colleagues. 

•  The Halfords Blog gives customers 

more in-depth reports on topics such as 

electric mobility, ways to save money, 

competitions and essential information 

•  Held a Capital Markets Day in April 2023.

for motorists and cyclists. 

Link to Our Risks

•  Stakeholder Support 

•  Brand Appeal and Market Share 

•  Sustainable Business Model

•  Regulatory and Compliance

Link to Our Risks

•  Stakeholder Support 

•  Value Proposition 

•  Brand Appeal and Market Share 

•  Service Quality

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTColleagues

Suppliers

Communities

Investors

Customers

Government

Stakeholders that 
influence what we do

Why It’s Important to Engage

Why It’s Important to Engage

Why It’s Important to Engage

Our colleagues are fundamental to the 

Engaging with our supply chain effectively 

Engaging with the communities is the right 

achievement of our customer experience 

ensures the security of supply and speed 

thing to do and ensures continued viability 

ambitions and are the cornerstone of our 

to market. Our brand relies heavily on the 

of the business in the long-term. We aim to 

services proposition.

high standards of our carefully selected 

contribute positively to the communities in 

suppliers in order for us to deliver     

which we operate. 

What Matters to Them?

•  Support and development.

•  Career opportunities.

•  Fair remuneration.

•  An appropriate sustainability strategy.

How We Engage

•  Promotion of the Group values.

•  Listening: surveys and colleague groups.

•  “3-Gears” training programme.

•  “Aspire” store management development 

courses.

•  Recognition and reward.

Outcomes of Engagement

•  Conducted our annual Colleague 

Engagement Survey to ensure every 

colleague has the chance to have their 

voice heard.

•  Launched four Colleague Network 

Groups giving colleagues the chance to 

discuss diversity and inclusivity in the 

workplace.

intranet.

•  Colleague awards take place regularly 

with the ability for any colleague to be 

nominated for living the Halfords values 

and role modelling behaviours that 

positively impact colleagues and our 

customers.

Link to Our Risks

•  Stakeholder Support 

•  Regulatory and Compliance

•  Service Quality 

•  Colleague engagement/Culture

market-leading products and services.

What Matters to Them?

•  A trusted distributor in the UK and ROI.

•  Fair payment terms and pricing. 

•  Responsible sourcing practices.

How We Engage

•  Far East trading office developing 

mutually beneficial relationships. 

•  Organising logistics, driving efficiencies 

and improving environmental 

management.

•  Supplier conferences.

Outcomes of Engagement

What Matters to Them?

•  Environmentally friendly practices.

•  Charitable giving.

How We Engage

•  Charity and community initiatives.

•  Media channels.

•  Recycling initiatives.

•  Net zero commitment.

Outcomes of Engagement

•  We continue to support Mind along with 

their sister charities SAMH (Scotland) 

and Inspire (Ireland) as our Group charity 

partner, highlighting the importance of 

•  Relaxation of COVID-19 rules meant that 

mental wellbeing to our colleagues. 

our buying teams were able to travel to 

specific supplier sites in the Far East to 

work closer with our suppliers.

•  Meetings with our top strategic suppliers 

to understand their sustainability journey.

•  Continued partnership with Drake Hall 

prison, where we run a cycle training 

academy for women prisoners. 

•  Raised awareness amongst female 

students at technical colleges in the UK 

•  Increased narrative with top 100 

by showcasing the diverse and engaging 

suppliers via the Ecovadis platform 

work that our female colleagues perform 

Link to Our Risks

•  Stakeholder Support

•  Brand Appeal and Market Share 

carbon data.

Link to Our Risks

•  Stakeholder Support 

•  Sustainable Business Model 

•  Critical physical infrastructure failure 

(including supply chain disruption) 

•  Climate Change and Electrification

•  We run weekly communications through 

team Huddles, a CEO blog and our 

resulting in obtaining better data to 

in their roles. 

support our ESG strategy, e.g. primary 

Why It’s Important to Engage
As a publicly listed company, we need to 
provide fair, balanced and understandable 
information to instil trust and confidence 
and allow informed investment decisions to 
be made. 

Why It’s Important to Engage
Understanding our customers’ needs and 
behaviours allows us to deliver relevant 
products and services, retain customers 
and attract new ones. It also identifies 
opportunities for business growth. 

Why It’s Important to Engage
Policies and regulatory changes may 
provide opportunities and pose risk to 
our operations. Working closely with the 
Government ensures that our products and 
services evolve appropriately. 

What Matters to Them?
•  Value creation opportunities and long-

What Matters to Them?
•  A great product or service, for a fair price.

Link to Our Risks
•  Regulatory and Compliance

term sustainable growth.

•  Appropriate sustainability practices.

How We Engage
•  Annual Report.

•  RNS announcements. 

•  Annual General Meeting. 

•  Investor presentations.

•  Corporate website.

•  One-on-one meetings. 

•   Capital Markets Day.

Outcomes of Engagement
•  Full- and half-year results and strategy 

presentations to shareholders.

•  Regular meetings with brokers, analysts 
and shareholders throughout the year 
via the Chair, CEO, CFO and Investor 
Relations team. 

•  Corporate website kept up to date with 

annual refresh of all information and more 
regular minor amendments. 

•  Ensuring transparent reporting on ESG-

related performance. 

•  Held a Capital Markets Day in April 2023.

Link to Our Risks
•  Stakeholder Support 

•  Brand Appeal and Market Share 

•  Sustainable Business Model

•  Regulatory and Compliance

How We Engage
•  Satisfaction surveys. 

•  Rewards. 

•  Loyalty Programmes.

•  Commercial website. 

•  Social media engagement. 

Outcomes of Engagement
•  Regular communications through digital 

channels (e.g. email, social media) to talk 
to our customers. 

•  Regular customer “listening groups” 
allowing more detailed feedback. 

•  Net Promoter Score surveys daily in 

stores and garages giving quantifiable 
feedback. 

•  Commercial website updated every 

week, enhancing the customer journey, 
providing the latest information, advice 
and guidance from our expert colleagues. 

•  The Halfords Blog gives customers 

more in-depth reports on topics such as 
electric mobility, ways to save money, 
competitions and essential information 
for motorists and cyclists. 

Link to Our Risks
•  Stakeholder Support 

•  Value Proposition 

•  Brand Appeal and Market Share 

•  Service Quality

Media

Why It’s Important to Engage
We need strong multi-channel exposure 
to connect with customers and our wider 
stakeholder audience. Engaging with the 
media ensures transparency and accuracy 
of information on the business. 

Link to Our Risks
•  Stakeholder Support 

•  Brand Appeal and Market Share 

•  Regulatory and Compliance

   Read more about how the  
Board considers stakeholders  
on pages 34 and 35.

33

 halfords.annualreport2023.comOur Engagement  
with Stakeholders Section 172(1) Statement
Engaging with stakeholders delivers better outcomes for  
our business, fundamental to our long-term success.

Our Approach
As referenced in the Corporate Governance 
Report on page 100, this section describes 
how the Directors consider the matters 
set out in Section 172(1)(a) to (f) of the 
Companies Act 2016 (the “Act”).

In July 2019, the UK Corporate Governance 
Code reinforced the importance of Section 
172 of the Act which requires the Directors 
to consider (amongst other matters) the 
interests of all stakeholders, including:

•  The likely consequences of decisions 

in the long term.

•  The interests of the Company’s 

workforce.

•  The need to foster relationships with 
suppliers, customers and others.

•  The impact of operations on the 

community.

•  The high standards of business conduct.

•  The need to act fairly between 
members of the Company.

Board Information
Keeping the Board Informed

•  Leadership and management receive training on Directors’ duties to 

ensure awareness of the Board’s responsibilities.

•  Board minutes include an explanation of Section 172 factors and relevant 

information relating to them.

•  Our Board continually engages with stakeholders.

  Read more on pages 94 and 100.

Strategic Considerations
s.172 and the Company’s Strategy

•  s.172 factors considered in the Board’s discussions on strategy.

•  Chair ensures decision making is sufficiently informed by Section 172 factors.

  Read more on pages 94 and 100.

Board Decision Making
Outcomes of Considering Section 172

•  Outcomes of decisions assessed and further engagement and dialogue.

•  Actions taken as a result of Board engagement.

•  Actions align with our culture.

34

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTAutomotive Sales 
Managers (“ASMs”)

Colleague  
Engagement

Future Automotive  
Skills Training (“FAST”)

FY23 saw the introduction of a 
new Group role launch across 50 
locations across the country. This was 
completed following the successful 
trial of the role within the Fusion towns 
of Colchester and Halifax.  

The role supports the ambition to 
continuously build our services and 
is designed to introduce our Retail 
customers to the services offered by 
our garages and mobile fitting vans.  

Section 172 Consideration
Colleagues
This is an exciting role for colleagues, 
who are given the opportunity to 
work both within the Retail store and 
their local garages, supporting our 
customers with the ability to book 
garage and mobile services from within 
the Retail store. With the significant 
volume of fits performed in stores, 
there is a huge opportunity to identify 
additional services which the customer 
may need, such as new tyres or an 
MOT/Service and secure the booking 
and deposit, giving the customer an 
improved and simpler journey for all 
their services needs.  

The role is also designed to drive our 
ambition to work more collaboratively, 
linked to our “One Halfords Team” 
value and brings together our 
colleagues within each of the towns, to 
ensure our customers get the very best 
level of service. 

Customers
In the last few months of FY23, our 
ASMs have introduced around 10,000 
Retail customers to our garages and 
mobile fitting service.

There are plans to deliver another 
50 locations in FY24, creating more 
opportunities for our colleagues, and 
opening up career pathways to enable 
them to develop and learn across all 
Group assets.

As part of our listening and engagement 
strategy, every year we invite all of our 
colleagues across the Halfords Group 
to complete a survey.  

It is challenging to recruit talent and, 
therefore, over the last 12 months, 
we have widened our approach to 
developing future skills in our garages.  

Section 172 Consideration
Colleagues
The survey gives our colleagues the 
opportunity to share how they are 
feeling about working at Halfords and 
gives us a measure of how engaged 
our colleagues are in all areas of the 
business.

The questions cover all aspects of 
life at Halfords including leadership, 
development, communication, benefits, 
collaboration, advocacy, wellbeing, and 
motivation. We also ask colleagues to tell 
us in their own words what would make 
Halfords a better place to work.

In the past few years, over 90% 
of colleagues have completed the 
survey enabling us to understand how 
colleagues are feeling and identify 
opportunities and focus areas for 
improvement across the Group. 
Managers are able to see the results 
and comments for their teams and take 
ownership for holding action planning 
sessions, locally, to address specific 
areas to improve engagement. Regular 
communication of action taken, and 
progress made is shared on our online 
communication platforms and in Teams 
huddle events hosted by our Senior 
Leadership Team.

Section 172 Consideration
Community
We have been working with two 
automotive charities, First Step Trust 
(“FST”) and more recently with the 
Palmer Foundation. Both charities 
specialise in supporting people through 
various personal difficulties, who 
may not have had the opportunity to 
gain employment. In June 2022, our 
relationship with FST benefited one of 
their learners who went on to become 
a full-time fitter at our Woolwich 
Autocentre. The Palmer Foundation, 
led by former Aston Martin CEO and 
Nissan COO, Dr Andy Palmer, aims to 
offer apprenticeships to young people 
from disadvantaged backgrounds, by 
working with employers to ensure they 
get the support they need throughout 
their career. 

In creating the FAST programme, 
we have brought these two charities 
together, along with London South 
East College group and the Institute 
of the Motor Industry, to provide a 
pathway to those who, ordinarily, 
would have been left out of worthwhile 
employment, and certainly with no 
hope of a meaningful career. Using 
cutting-edge learning platforms such 
as Virtual Reality, we are developing 
innovative new ways for people to 
engage in learning, who otherwise 
could not. The project aims to place 
between 10 and 20 young people in 
our Autocentres this year, with the aim 
of them becoming full-time Halfords 
colleagues. By developing this 
innovative way of recruiting new talent, 
we are creating opportunity for people 
from more diverse backgrounds, 
helping to develop more inclusive 
teams and ensuring that our garages 
represent the communities that 
they serve.

35

 halfords.annualreport2023.comKey Performance 
Indicators

Shareholder KPIs

Note: Our key comparator is FY22. FY20 has been restated on a 52-week basis for better comparability.

Underlying Profit Before Tax

Underlying Earnings Per Share

m
5
.
9
9
£

m
8
.
9
8
£

m
9
.
6
5
£

m
5
.
1
5
£

0
2
Y
F

1
2
Y
F

2
2
Y
F

3
2
Y
F

Definition
Profit before income tax and non-underlying 
items as shown in the Group Income Statement.

Commitment
The Board considers that this measurement 
of profitability provides stakeholders with 
information on trends and performance before 
the effect of non-underlying items.

p
7
.
1
p4
5
.
5
3

p
4
.
5
2

Definition
Profit after income tax and before non-
underlying items as shown in the Group 
Income Statement, divided by the number of 
shares in issue.

p
8
.
8
1

Commitment
EPS is a measure of our investment thesis and 
as such we aim to manage revenues, margins 
and invest in long-term growth.

0
2
Y
F

1
2
Y
F

2
2
Y
F

3
2
Y
F

FY23 Performance
FY23 underlying profit before tax was £51.5m, -£38.3m below FY22 
driven by significant inflationary headwinds and low consumer 
confidence. Whilst the Group has mitigated a large portion of 
the inflationary headwinds, the subdued markets, particularly for 
discretionary products resulted in the profit decline.

FY23 Performance
Underlying EPS of 18.8p was -47% below FY22 reflecting the lower 
year-on-year profit.

Link to Remuneration
Performance Share Plan

Link to Remuneration
Bonus

Underlying EBITDA

Dividend per Share

m
0
.
3
3
2
£

m
6
.
8
8
1
£

m
1
.
7
0
2
£

m
0
.
6
8
1
£

Definition
Underlying EBITDA adds back Depreciation and 
Amortisation to EBIT.

Commitment
The Board considers that these measurements 
of profitability are a viable alternative to 
underlying profit.

0
2
Y
F

1
2
Y
F

2
2
Y
F

3
2
Y
F

Definition
Cash returned to shareholders as a return on 
their investment in the Company.

Commitment  
At the April 2023 Capital Markets Day we 
declared an intention for the dividend going 
forward, covered by 1.5x to 2.5x Underlying 
Profit after Tax. Should surplus cash remain 
in the business that we feel we cannot deploy 
with good rates of return, we will return this to 
shareholders in the most appropriate way.

p
0
0
.
0
1

p
0
0
.
9

p
8
1
.
p6
0
0
5

.

0
2
Y
F

1
2
Y
F

2
2
Y
F

3
2
Y
F

FY23 Performance
EBITDA of £186.0m was -10.2% below FY22 having declined 
less than underlying PBT. This reflects the strong cash generation 
of the business and the relatively higher deprecation charge to 
underlying PBT.

FY23 Performance
In line with the Group’s previous intention for the dividend to be 
progressive, the final dividend for FY23 is proposed at 7p taking 
the full year to 10p, an +11% increase on FY22. This reflects the 
Board’s confidence in the business going forward.

36

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORT 
Shareholder KPIs

Free Cash Flow

Net Debt to Underlying EBITDA Ratio

Definition
Adjusted Operating Cash Flow less capital 
expenditure, net finance costs, taxation, 
exchange movement, arrangement fees on 
loans, and lease payments.

Commitment
Our medium-term target remains to achieve 
strong levels of Free Cash Flow each year, but 
we recognise that external factors may impact 
our ability to do so.

5
.
2

Definition
Represented by the ratio of Net Debt to 
Underlying EBITDA (including lease debt).

7
8
.
1

7
.
1

2
.
1

Commitment
We are expecting to operate within a range 
of 1.8x to 2.3x, with the latter allowing for 
appropriate M&A. This ratio helps to compare 
the financial result for the year to debt levels.

FY23 Performance
The Group generated Free Cash Flow of £3.1m for FY23 against an 
outflow of -£14.9m in FY22.

0
2
Y
F

1
2
Y
F

2
2
Y
F

3
2
Y
F

FY23 Performance
Net Debt including lease debt stayed broadly flat year on year, with 
the movement in short-term debt broadly offset by reduced lease 
debt. Leverage increased given the movement in EBITDA year 
on year.

m
2
.
3
3
1
£

m
6
.
1
5
£

)

m
9
.
4
1
£

(

m
1
.
3
£

0
2
Y
F

1
2
Y
F

2
2
Y
F

3
2
Y
F

Like-for-Like Sales

Glossary of Alternative Performance Measures

In the reporting of financial information, the Directors have adopted 
various Alternative Performance Measures (“APMs”), previously 
termed as “Non-GAAP measures”. APMs should be considered 
in addition to IFRS measurements, of which some are shown 
on page 215. The Directors believe that these APMs assist in 
providing useful information on the underlying performance of the 
Group, enhance the comparability of information between reporting 
periods, and are used internally by the Directors to measure the 
Group’s performance.

Definition
Group revenue from operations that have been trading as part 
of the Group for at least a year (but excluding prior year sales of 
stores and Autocentres closed during the year) at constant foreign 
exchange rates.

Commitment
Like-for-like sales is a widely used indicator of a retailer’s trading 
performance, and is a comparable measure of our year-on-year 
sales performance.

FY23 Like-for-Like Sales Movement (1-year and 3-year 
comparisons)

Halfords Group
Retail
Motoring
Cycling
Autocentres

FY23 Performance

FY20
13.4%
9.9%
14.5%
1.3%
31.6%

FY22
2.4%
-1.8%
4.0%
-10.9%
15.4%

Like-for-Like Sales were +13.4% vs. FY20 and +2.4% vs. FY22, 
a strong performance indicating the strength and relevance of the 
Groups offer, but also the growing brand awareness of the Service 
business.

37

 halfords.annualreport2023.comKey Performance 
Indicators

Operational KPIs

Service-related Group Sales Growth

Group Colleague Engagement

m
8
4
7
£

m
1
3
5
£

m
0
7
3
£

m
1
0
3
£

0
2
Y
F

1
2
Y
F

2
2
Y
F

3
2
Y
F

Definition
Service-related Group sales is the income 
derived from the fitting or repair services 
themselves along with the associated product 
sold within the same transaction.

Commitment
To grow service-related Group sales faster than 
total Group sales growth.

Definition
The proportion of Group colleagues who 
respond positively to the questions in the 
Colleague Engagement Survey.

Commitment
We aim to improve colleague engagement 
across the Group with specific focus on 
required areas identified by colleagues.

%
2
8

%
1
8

%
5
7

%
3
7

0
2
Y
F

1
2
Y
F

2
2
Y
F

3
2
Y
F

FY23 Performance
Service-related sales reached 48% of Group revenue, up from 
42% in FY22 aided by both LFL Services revenue growth and the 
acquisitions of National Tyres and Lodge Tyre. This reflects the 
Group’s strategy of becoming a services-focused business creating 
more sustainable financial returns.

FY23 Performance
This year’s survey, conducted in April 2023 had a response rate of 
90% and an engagement index score of 82%, a slight increase from 
the previous year despite the challenging year and the disruption 
caused by the cost of living crisis and the challenging conditions the 
Retail industry is facing.

Link to Remuneration
Bonus and Performance Share Plan

Link to Remuneration
Bonus

   ESG Performance Metrics can  
be found on page 61.

Customer Net Promoter Score (“NPS”)

Definition
Measure the changes in NPS of our Retail stores and Autocentres.

Retail
Autocentres

FY23
69.2
67.0

FY22
66.5
76.1

FY21
59.7
72.6

FY20
57.9
68.8

Commitment
We are committed to improving the score with our customers
across the Group.

FY23 Performance
Our Retail NPS has been strong this year with a third successive year 
of significant improvements driven by investments in store experiences 
through Project Fusion and our continued focus on training colleagues 
to better serve our customers. FY23 Autocentres NPS has dropped 
compared to FY22 due to integration of National Tyres and capacity 
challenges faced by our Autocentres business.

Link to Remuneration
Bonus

38

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORT halfords.annualreport2023.com

39

Our 
Strategy

“ Despite challenging economic 
conditions, I am proud of the significant 
progress we have made during FY23 
and am excited about FY24.”

Graham Stapleton
Chief Executive Officer

Inspire

We inspire our customers with a 
differentiated and super-specialist offer.

Objectives for FY23
•  Roll out capital-efficient Fusion investments across the 
estate including Parts Hubs, Fitting stations and Fusion 
selling practices and technology. 

•  Further our super-specialism by deepening our ranges 

within our core markets, such as on-demand tyre fittings 
as well as access to a broader range of car parts.

Progress Made
•  Rolled out capital-efficient Fusion investment across 

50 towns in our estate. 

•  Launched a new ‘digital first’ car parts proposition, 

providing our customers with access to over 100,000 
products.

•  Improved our digital platform, enabling customers to book 

same-day appointments. 

Outlook for FY24
•  Roll out capital-efficient Fusion investment to a further 

50 towns. 

•  Investment in value through targeted incentives for 

Halfords Motoring Club, up-weighted promotions and our 
price promise. 

•  Drive market share growth in tyres, with targeted plans 

across key segments and channels.

Related Principal Risks
•  Value Proposition 

•  Skills Shortage 

•  Brand Appeal and Market Share 

•  Climate Change and Electrification

40

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTSupport

Lifetime

Support our customers through an integrated, 
unique and more convenient services offer.

Enable a Lifetime of motoring  
and cycling.

Objectives for FY23
•  Integrate National Tyre to crystallise the next phase of 

Objectives for FY23
•  Focus on driving Motoring Loyalty Club memberships and 

performance synergies including re-branding sites, installing 
MOT equipment and implementing Avayler across the estate.

Vehicle Registration Number (“VRN”) data capture, targeting 
more than one million customers by the end of FY23.

•  Continue to make progress towards our medium-term target 
of 800+ garages, 300 Halfords Mobile Expert vans and 500 
Commercial vans.

•  Utilise our Group Data platform and Motoring Loyalty Club 

to engage with customers through the life of their car.

•  Target 10% Premium mix for the Motoring Loyalty Club to 

•  Accelerate investment in Avayler to drive further 

test subscription style memberships.

opportunities with third-party service providers, focusing on 
the Automotive industry.

Progress Made
•  We have continued to integrate National Tyre into our estate, 
and our synergy plan remains on track, though we have not 
yet re-branded sites.

•  We have progressed towards our mid-term channel targets, 
with the acquisition of Lodge Tyre adding 50 garages, 248 
mobile tyre fitting vans and a warehouse to our omni channel 
network. 

•  Our Avayler platform continues to grow, with expansion into 

Europe following the signing of a third international client ATU.

Outlook for FY24
•  Driving utilisation across our National Tyre garages, with 
more Service, Maintenance and Repair work completed 
in garages and MOT lanes installed, delivering synergy 
benefits. 

Progress Made
•  Signed up 1.7 million members to our Motoring Loyalty 

Club, significantly ahead of our target. 

•  Through the Motoring Loyalty Club, introduced new 

customers to our business, particularly in Garage Services. 

•  Driven an increase in cross-shop and the NPS score of our 
Motoring Loyalty Club customers (vs. non-members).   

Outlook for FY24
•  Continued focus on increasing memberships along with  

VRN capture.

•  Progressing opportunities to widen the services offered to 

our Motoring Loyalty Club customers.   

•  Seeking appropriate opportunities to start monetising our data. 

Related Principal Risks
•  Stakeholder Support

•  Service Quality

•  Ongoing integration of Lodge Tyre, focusing on the delivery 

•  Brand Appeal and Market Share

of our synergy business case. 

•  Continued pursuit of Avayler’s pipeline of enterprise targets, 

with focus remaining on the Automotive industry.  

Related Principal Risks

•  Service Quality

•  Skills Shortage

•  Brand Appeal and Market Share

•  Stakeholder Support

41

 halfords.annualreport2023.comOur 
Strategy

Inspire

Inspire our customers with a differentiated and super-specialist offer.

Objectives

Specialism
We will become a super-specialist by: 

•  Increasing our online ranges of motoring 

Customer Experience
We will improve our customer shopping 
journey online and in-store by: 

Link to our KPIs
•  Group Colleague Engagement

•  Like-for-Like Sales

and cycling products.

•  Continuing to optimise the Group’s web 

•  Customer Net Promoter Score

platform and the full omnichannel journey.

•  Focusing on personalisation by leveraging 
our Group-wide Single Customer View.

•  Improving the in-store experience 
by providing a more experiential, 
inspirational and service-led environment.

Link to our Risks
•  Value Proposition

•  Skills Shortage

•  Brand Appeal and Market Share

•  Climate Change and Electrification

•  Investing in training with even greater 

focus on specialism.

•  Reducing our non-core products.

Innovation
We will lead and differentiate our markets 
with customer-led innovation by: 

•  Utilising customer insight to develop 

products we know they want and need.

•  Working with suppliers to jointly create, 

and bring to market, innovative products 
which are exclusive to Halfords.

Progress Made

•  Rolled out the most capital-efficient 

•  We have launched a new “digital first” 

parts of Fusion to 50 towns in our estate, 
upgrading the Retail car park service 
provision and introducing a referral 
model. In addition, we have trained 95% 
of our Retail colleagues and c.96% of 
our Autocentres Garage Managers in 
Fusion selling practices. We have also 
improved the digital delivery of our 
services across 100 of our stores.  

car parts proposition. This provides our 
customers with access to over 100,000 
products with breadth of choice. The 
launch of our new car parts range is 
underpinned by our “Never Beaten 
on Price” promise and is delivered to 
our customers conveniently (either via 
free next working day home delivery or 
delivery into store). 

•  Improved our digital platform in tyres, 
with customers now able to book 
same-day appointments. We have 
also developed our tyre supply chain 
infrastructure and our key relationships 
with external logistics providers. 

Priorities For the Year Ahead
•  In FY24, we will continue to make 

capital-efficient Fusion investments 
across 50 towns in our estate, taking 
the total number of towns with Fusion 
investment to 100. 

•  Against the backdrop of the ongoing 
cost of living crisis we are investing 
more in value with targeted incentives 
for our Halfords Motoring Loyalty 
Club, upweighted promotions, and our 
Never Beaten on price promise for key 
products and services.  

•  Further development of our 

relationships with significant B2B tyre 
partners. In addition, we will focus 
on driving market share growth, with 
targeted plans across key segments 
and channels.

42

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTCase Study

PROJECT FUSION

Project Fusion is our name for an 
initiative we launched last year to 
completely transform and improve 
the customer experience. Fusion is 
the customer experience seamlessly, 
consistently and conveniently executed 
across all of our assets in a town, 
making it even easier for customers to 
shop across the Group. 

In our trial locations, we have invested 
in the in-store and in-garage experience, 
improved the layout and design of the 

stores and enhanced the ways in which 
our business operates in a town, such 
as fulfilling service jobs at the most cost-
effective location for us. 

During FY23, we have taken the most 
capital-efficient parts of our two trial 
fusion towns and rolled these out to 50 
stores across the country with another 
50 planned for FY24. 

Towns receiving Fusion 
investment in FY23

50

Towns receiving Fusion 
investment in FY24 (proposed)

50

 halfords.annualreport2023.com

43

Our 
Strategy

Support

Support our customers through an integrated,  
unique and more convenient services offer.

Objectives

Integrated
We will have a unified services identity 
across the Group through: 

•  One seamless website, combining 

Halfords Retail, Halfords Autocentres 
and Halfords Mobile Expert.

•  Easy referral from Retail WeCheck 
findings to Autocentres booking.

•  Integrating the Services booking 

experience to include nearest available 
location and timeslot.

Link to Our KPIs
•  Group Colleague Engagement

•  Like-for-Like Sales

•  Customer Net Promoter Score

Link to Our Risks
•  Service Quality

•  Skills Shortage

•  Brand Appeal and Market Share

•  Stakeholder Support

Unique
•  Offering customers access to our 

products and services via a unique 
combination of Retail stores, garages and 
mobile vans complemented by  
a strong online proposition.

Convenient
•  Combining our physical estate with  
a consistent mobile services offer  
and increased availability.

•  Full roll-out and expansion of Halfords 
Mobile Expert to give most of the UK 
population access to our mobile services.

•  Future roll-out of garages to reduce 
average drive time from 30 minutes  
to 20 minutes.

utilisation across National garages. 
Furthermore, there will be more 
Service, Maintenance and Repair work 
completed in garages and MOT lanes 
installed. Costs will remain a key focus, 
with major tenders being run. 

•  Continue to integrate Lodge Tyre, 

focusing on the delivery of our synergy 
business case. 

•  Ongoing pursuit of Avayler’s advanced 
pipeline of enterprise targets to enable 
further growth of the business, with 
a continued focus on the Automotive 
industry.  

Progress Made

•  Whilst the delay in the tyre market 

•  The acquisition of Lodge Tyre added 

recovery has impacted National’s FY23 
financial performance, we continue 
to make good progress integrating 
National into our estate and our synergy 
plan is on track. Our Group buying 
scale has now been leveraged, with 
an improvement in terms across key 
product lines. The core head office 
functions have been consolidated 
across the Group delivering cost 
savings. In addition, Avayler has now 
been embedded in every National 
garage across the estate. 

50 garages, 248 mobile tyre fitting vans 
and a warehouse to our omni channel 
network. Through the Lodge Tyre 
acquisition we are now the UK’s market 
leading nationwide commercial tyre 
service provider. The acquisition has 
also brought us closer to our medium-
term target of 800+ garages, 300 
Halfords Mobile Expert vans and 500 
Commercial vans. 

•  Continued investment and growth in 

Avayler. Expansion into Europe, following 
the signing of a third international client 
ATU, part of the Mobivia group. The 
Avayler technology is currently being 
rolled out in Germany to support ATU’s 
new mobile automotive service business. 

Priorities For The Year Ahead
•  In addition to our synergy programme, 

we will be focusing on further activity to 
enhance the underlying performance of 
National. Whilst market recovery is key, 
in the year ahead we will look to drive 

44

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTCase Study

GROWING OUR GROUP SERVICES THROUGH AVAYLER

on-site operations looking to provide 
mobile services. Avayler Hub provides 
a range of garage management options 
for businesses from a light touch 
garage management solution through 
to a fully featured end-to-end platform. 

Avayler’s performance to date and 
business plan give us confidence 
that the business is well positioned to 
support its clients, whilst also providing 
significant long-term value to Halfords. 

   Read more on pages 16 and 17.

In FY22, we entered the software 
market with the launch of Avayler, 
Halfords’ purpose-built technology 
platform. Avayler was built in house 
to address a number of automotive 
industry challenges, support our 
services strategy, and help Halfords 
deliver automotive services more 
efficiently and profitably.

Within Halfords, Avayler gives 
customers the ability to purchase 
automotive services online and it 
connects them to their service on 
the day, whilst at the same time 
automating service delivery for garage 
technicians and retail associates. 
The software streamlines operations 
end to end, replacing manual tasks 
such as part procurement with fully 
automated processes, whilst collecting 
valuable data to be leveraged through 
the business. The platform enables 
Automotive service delivery to a 
customer’s home, in garages and in our 
retail stores too.

Halfords now offers this technology 
externally to the Automotive market as 
an omni-channel product suite, built on 
a commercially ready, agile platform. 

Since its launch, Avayler has been on a 
trajectory of growth, which has led to a 
doubling of its colleagues in FY23. 

FY23 has also seen Avayler rolled-
out at both TirePros (the subsidiary 
of America Tire Distributors, an 
80,000 partner garage chain in the 
US) and ATU (part of Mobivia), a large 
international business with over 550 
garages, with Avayler now contracted 
to three clients across EMEA and the 
US. Avayler also has a strong pipeline 
of clients to pursue in the year ahead.  

Furthermore, during the year, Avayler 
has grown its product offering with the 
launch of two products: Avayler Mobile 
Pro and Avayler Hub. Avayler Mobile 
Pro enables mobile delivery end-to-end 
and also supports businesses with 

 halfords.annualreport2023.com

45

wOur 
Strategy

Lifetime

Enable a Lifetime of motoring and cycling.

Objectives

Loyalty and Retention
We will more actively drive customer loyalty 
and retention by: 

Customer First
We have started to drive meaningful action 
from our insight, which has been used to: 

•  Supercharging our CRM programme, 
providing compelling reasons for 
customers to return to our brand.

•  Building cross-Group loyalty programmes 
to optimise lifetime value and advocacy. 

•  Define future range decisions.

•  Change the labour operating model to 

better reflect customer needs.

•  Obtain a greater understanding of 

customer pain points and moments  
that matter.

•  Provide a Group-wide consumer 

financing offer.

Link to Our KPIs
•  Customer Net Promoter Score

Link to Our Risks
•  Stakeholder Support

•  Service Quality

•  Brand Appeal and Market Share

•  The Motoring Loyalty Club has also 
driven an increase in cross-shop 
behaviours along with an increase in 
NPS score (vs. non-members). 

Progress Made

•  Following the launch of our unique and 

market leading Motoring Loyalty Club at 
the end of FY22, we have now signed 
up 1.7 million members, with 7.4% 
signing up to the recurring revenue, 
subscription tier.   

•  Through the Motoring Loyalty Club, 
new customers have shopped with 
Halfords for the first time, particularly in 
our Garage Services business with 80% 
of our Motoring Loyalty Club members 
being new to this part of the business. 

Priorities For the Year Ahead 
•  In FY24, we will continue to focus on 
driving membership of our Motoring 
Loyalty Club along with Vehicle 
Registration Number capture.

•  We will be progressing opportunities to 
bring a wider range of services to our 
Motoring Loyalty Club customers, across 
more areas of their car ownership.

•  We will also focus on opportunities 

to start leveraging our customer and 
vehicle data in order to monetise this 
strategically with our supplier base. 

46

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTCase Study

GETTING TO KNOW OUR CUSTOMERS

Halfords has built a unique data 
platform. The platform enables us to 
know more about our customers and 
their vehicles whilst also helping us to 
predict future customer needs.   

From a vehicle perspective, we capture 
a significant amount of information 
about a car and its condition, with a 
Vehicle Registration Number being the 
critical data point to collect. 

Driving lifetime value remains in focus 
for our business in both the mid- and 
longer-term. Our successful Motoring 
Loyalty Club is just one way that will 
support us to continue to achieve this.  

Across our channels we capture 
a significant amount of data, which 
is collected through our investment 
in smart technology and our own 
“in-house” technology, Avayler. 

From a customer perspective, data 
collected can include shopping and 
service history and a customer’s 
browsing behaviours. This is then 
enriched with demographic attributes 
which enables us to segment our 
customer groups for targeting. 

The volume of the data we have 
collected has seen phenomenal growth 
over the last five years and we now 
have almost 15 million customers who 
have opted to receive communications 
from us. We have been using our 
growing data science and modelling 
capability to drive highly personalised, 
timely and helpful communications 
that both engage and support our 
customers, which, in turn, increases 
lifetime value for Halfords. 

Customers opting into 
communications

15m

Motoring Loyalty  
Club members

1.7m

 halfords.annualreport2023.com

47

ESG Performance  
Overview
Overview
We are pleased with the strong progress that we have made this year. As the regulatory landscape continues to evolve in response to 
climate change, supply chain transparency and corporate due diligence, we remain committed to evolving our approach and ensuring we 
have a sustainable business that delivers for all stakeholders.

 Electrification 

 Net Zero Commitment

 Diversity and Inclusion (“D&I”)

  Product, Packaging and  

Waste Management

Our Focus
•  Lead the market in Electric Servicing as the UK shifts  

Our Focus
•  Reduce our carbon emissions and make progress with our 

towards more sustainable mobility options, specifically electric 
vehicles (“EVs”), E-bikes and E-scooters.

•  Investing in education and community engagement programmes 
to help and support consumers to make climate-smart choices.

•  Providing industry-leading training to our colleagues to better 

support customers as they make the switch to electric.

•  Broadening our ranges of electric services and solutions, e.g. 

E-bikes/E-scooters, making the transition to electric travel easier.

•  Lobbying campaigns designed to accelerate the transition to 

electric vehicles.

Progress in FY23
•  Investment in equipment and colleague training to increase  

EV-ready centres.

•  New electric services added, e.g. E-scooter puncture repair.

•  E-bike refurbished bikes launched online; reducing entry point  

for E-bikes.

•  Continued lobbying of Government (e.g. E-scooter legislation, 

technicians into garages).

•  Investment in energy saving schemes; over 60% of the Group 

now using LED lighting.

Priorities for the next 12 months
•  Introducing EV servicing via Halfords Mobile Expert vans.

•  Increasing the number of EV-ready centres.

•  Increasing E-mobility sales as a percentage of total Group sales.

•  Expanding ranges of E-mobility products and services.

science-based targets (“SBTs”), as approved by the Science 
Based Targets Initiative (“SBTi”). These targets are aligned  
to the more ambitious 1.5ºC scenario set out in the Paris 
Agreement (2015).

•  Reduce absolute Scope 1 and Scope 2 GHG emissions 42% by 

2030 from a 2020 base year.

•  Increase annual sourcing of renewable electricity to 100% by 

2030 from 0% in 2020.

•  Reduce absolute Scope 3 GHG emissions from “Purchased 

Goods and Services”, “Capital Goods” and “Upstream 
Transportation and Distribution” 25% by 2030 from a 2020 
base year.

•  Our ultimate aim is to achieve Net Zero emissions across our 
value chain by 2050. We recognise we cannot do this alone, 
so will collaborate and partner with our suppliers, vendors and 
customers to work towards a Net Zero future.

Progress in FY23
•  Reduced our Scope 1 and 2 emissions by 27% from a FY20 

baseline.

•  Significant progress made with Ecovadis platform with 79% 
of spend now having carbon data attached, giving us a good 
baseline for Scope 3 data.

Responsible sourcing:

•  Sustainability scorecards for 78% of spend, giving us a way of 

ranking our suppliers and understanding where we need to focus 
our efforts.

•  Continue working with peers in the industry and the Government 
to increase the number of E-mobility technicians in the industry.

Priorities for the next 12 months
•  Detail Halfords Net Zero plan; headline information on how we 

Our Focus

Our Focus

•  Create an inclusive workplace in which all colleagues are able to 

•  To develop a packaging material strategy that improves 

be themselves at work, feel valued for their contribution and are 

environmental impact through increased recyclability, the use of 

supported to perform at their best.

responsibly certified card and a reduction in virgin plastic.

•  Provide equal opportunities for all colleagues.

•  Reduce packaging tax through plastic reduction.

•  Remove the gender/ethnic/diversity pay gap.

•  Continue to seek innovative ways to reduce, reuse and recycle 

•  Create accessible opportunities and training to improve female 

representation across our Group, particularly in our garages.

core waste streams.

Progress in FY23

Progress in FY23

•  Introduced wiper blade recycling into nearly 90% of our stores.

•  D&I masterclasses rolled out to Senior Leaders across the Group. 

•  Removed over 37% of virgin plastic in our own-brand packaging 

•  Colleague Network Groups meeting regularly to help raise 

since FY20 baseline.

concerns from each group up to Executive level as needed.

•  Over 11,000 bikes returned via our Bike Xchange programme, 

•  Developed three-year Group D&I strategy.

•  Good progress made in improving the diversity in our 

apprenticeship schemes – 9% are female, above the industry 

revamp.

extending the scheme now to cover kids bikes.

•  Recycled 1,000s of items of office furniture in Support Centre 

average of 7%.

Priorities for the next 12 months

•  Begin implementation of three-year Group D&I strategy including 

packaging.

Priorities for the next 12 months

•  Increase the amount of responsibly sourced own-label 

building awareness of this across the Group.

•  Further reduce virgin plastic use in our own-label packaging.

•  Roll-out D&I training modules for all colleagues in the Group.

•  Obtain component-level packaging data for own-label.

•  Continue to support the industry to understand how the 

•  Increase the number of products for which we offer recycling 

automotive sector can be more attractive for all individuals but 

solutions.

specifically those currently under-represented in the workforce.

•  Develop the means to trace all of our waste streams.

Related UN SDGs

Related UN SDGs

will transition to a lower carbon economy.

•  Continue to make progress against our science-based targets.

•  Continue to gather primary carbon data from our suppliers, 

focusing on our top 300 suppliers. 

•  Begin to incorporate captured primary data into existing calculations 

to develop a better understanding of our Scope 3 emissions.

Related UN SDGs

Related UN SDGs

48

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORT 
 
 
 
 
 
 
 
 
 Electrification 

 Net Zero Commitment

 Diversity and Inclusion (“D&I”)

  Product, Packaging and  
Waste Management

Our Focus

Our Focus

•  Lead the market in Electric Servicing as the UK shifts  

•  Reduce our carbon emissions and make progress with our 

towards more sustainable mobility options, specifically electric 

science-based targets (“SBTs”), as approved by the Science 

vehicles (“EVs”), E-bikes and E-scooters.

•  Investing in education and community engagement programmes 

to help and support consumers to make climate-smart choices.

Agreement (2015).

Based Targets Initiative (“SBTi”). These targets are aligned  

to the more ambitious 1.5ºC scenario set out in the Paris 

•  Providing industry-leading training to our colleagues to better 

support customers as they make the switch to electric.

2030 from a 2020 base year.

•  Reduce absolute Scope 1 and Scope 2 GHG emissions 42% by 

•  Broadening our ranges of electric services and solutions, e.g. 

E-bikes/E-scooters, making the transition to electric travel easier.

2030 from 0% in 2020.

•  Increase annual sourcing of renewable electricity to 100% by 

•  Lobbying campaigns designed to accelerate the transition to 

•  Reduce absolute Scope 3 GHG emissions from “Purchased 

Goods and Services”, “Capital Goods” and “Upstream 

Transportation and Distribution” 25% by 2030 from a 2020 

base year.

•  Our ultimate aim is to achieve Net Zero emissions across our 

value chain by 2050. We recognise we cannot do this alone, 

so will collaborate and partner with our suppliers, vendors and 

electric vehicles.

Progress in FY23

EV-ready centres.

for E-bikes.

technicians into garages).

now using LED lighting.

•  Investment in equipment and colleague training to increase  

•  New electric services added, e.g. E-scooter puncture repair.

•  E-bike refurbished bikes launched online; reducing entry point  

customers to work towards a Net Zero future.

Progress in FY23

baseline.

•  Continued lobbying of Government (e.g. E-scooter legislation, 

•  Reduced our Scope 1 and 2 emissions by 27% from a FY20 

•  Investment in energy saving schemes; over 60% of the Group 

•  Significant progress made with Ecovadis platform with 79% 

of spend now having carbon data attached, giving us a good 

baseline for Scope 3 data.

Priorities for the next 12 months

•  Introducing EV servicing via Halfords Mobile Expert vans.

Responsible sourcing:

•  Increasing the number of EV-ready centres.

•  Sustainability scorecards for 78% of spend, giving us a way of 

•  Increasing E-mobility sales as a percentage of total Group sales.

ranking our suppliers and understanding where we need to focus 

•  Expanding ranges of E-mobility products and services.

our efforts.

•  Continue working with peers in the industry and the Government 

Priorities for the next 12 months

to increase the number of E-mobility technicians in the industry.

•  Detail Halfords Net Zero plan; headline information on how we 

Related UN SDGs

will transition to a lower carbon economy.

•  Continue to make progress against our science-based targets.

•  Continue to gather primary carbon data from our suppliers, 

focusing on our top 300 suppliers. 

•  Begin to incorporate captured primary data into existing calculations 

to develop a better understanding of our Scope 3 emissions.

Related UN SDGs

Our Focus
•  Create an inclusive workplace in which all colleagues are able to 
be themselves at work, feel valued for their contribution and are 
supported to perform at their best.

Our Focus
•  To develop a packaging material strategy that improves 

environmental impact through increased recyclability, the use of 
responsibly certified card and a reduction in virgin plastic.

•  Provide equal opportunities for all colleagues.

•  Reduce packaging tax through plastic reduction.

•  Remove the gender/ethnic/diversity pay gap.

•  Continue to seek innovative ways to reduce, reuse and recycle 

•  Create accessible opportunities and training to improve female 
representation across our Group, particularly in our garages.

Progress in FY23
•  D&I masterclasses rolled out to Senior Leaders across the Group. 

•  Colleague Network Groups meeting regularly to help raise 
concerns from each group up to Executive level as needed.

•  Developed three-year Group D&I strategy.

•  Good progress made in improving the diversity in our 

apprenticeship schemes – 9% are female, above the industry 
average of 7%.

Priorities for the next 12 months
•  Begin implementation of three-year Group D&I strategy including 

core waste streams.

Progress in FY23
•  Introduced wiper blade recycling into nearly 90% of our stores.

•  Removed over 37% of virgin plastic in our own-brand packaging 

since FY20 baseline.

•  Over 11,000 bikes returned via our Bike Xchange programme, 

extending the scheme now to cover kids bikes.

•  Recycled 1,000s of items of office furniture in Support Centre 

revamp.

Priorities for the next 12 months
•  Increase the amount of responsibly sourced own-label 

packaging.

building awareness of this across the Group.

•  Further reduce virgin plastic use in our own-label packaging.

•  Roll-out D&I training modules for all colleagues in the Group.

•  Obtain component-level packaging data for own-label.

•  Continue to support the industry to understand how the 

•  Increase the number of products for which we offer recycling 

automotive sector can be more attractive for all individuals but 
specifically those currently under-represented in the workforce.

solutions.

•  Develop the means to trace all of our waste streams.

Related UN SDGs

Related UN SDGs

   To see our materiality assessment: 
https://www.halfordscompany.com/environment-
social-and-governance/our-approach/

49

 halfords.annualreport2023.com 
 
 
 
 
 
 
 
 
ESG Progress  
in FY23

 Electrification

Our Ambition
“ The leading name in electric services giving everybody the confidence  
to switch and continually enjoy the benefits of electric mobility.”

Overview
For Halfords, electrification means leading 
the way as the UK shifts towards electric 
modes of transport and supporting our 
customers as they make the switch. 
Halfords is uniquely positioned in the UK 
to offer electric services and solutions 
for both two and four-wheeled modes of 
transport and we are proud to support our 
customers with everything they need as 
the UK transitions towards lower carbon 
electric mobility.

Our ambition is to be the leading name 
in electric services, giving everybody the 
confidence to switch and continue to enjoy 
the benefits of electric mobility. We are  
in a privileged position to champion the 
needs of consumers and we intend to 
use our voice to develop the UK’s electric 
mobility industry.

Progress in FY23
We have been working hard this year 
to focus on what our customers want – 
improved convenience, a broader choice 
of products and services across a wider 
range of price points, making E-mobility 
accessible to all. We’ve also invested in 
our centres, such as installing diagnostic 
equipment to make them better prepared 
for electric vehicles (“EVs”), and increasing 
training for our colleagues in garages 
across the country, increasing the number 
of EV-trained colleagues by 7% vs. FY22.

We have continued to enhance E-bike 
and E-scooter ranges in our stores with 
new products giving customers a greater 
breadth of products to choose from. 
This year also saw us add to our electric 
services proposition in-store with the 
introduction of E-scooter puncture repair 
following feedback received from  
our customers. 

Following on from the success of our Bike 
Xchange and the sales of second-hand 
bikes, this year we introduced selling 
refurbished E-bikes on our website. So far 
this has proved popular with customers and 
is a great example of how we are helping 
our customers make the switch to lower-
carbon forms of transport, by reducing the 
entry price point to E-bikes.

We continued our work to help the country 
transition to electric, increasing our voice 
through thought leadership and campaigns 
such as #Plugtheskillsgap where we called 
on the industry to train EV technicians to 
meet the needs of EV servicing. Our CEO, 
Graham Stapleton, also attended meetings 
at Downing Street to raise awareness 
of the skills shortage that the industry is 
facing. We continue to monitor legislation 
and contribute to discussions about the 
legalisation of private E-scooter usage in 
public areas.

We have continued to make progress with 
our own transition to electric/hybrid in our 
company car fleet and, by the end of the 
year, we exceeded our target, resulting in 
over 60% of our Retail company car fleet 
being powered by alternative fuels.

Performance Highlights

EV-trained colleagues

+7%

vs. FY22

Retail company cars 
powered by alternative fuel

60%

50

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTCase Study

E-MOBILITY SERVICING

With the transition to more sustainable 
forms of transport continuing to 
accelerate over the coming years, 
and all forms of electric mobility 
increasing, we are growing our 
e-mobility offering with a focus 
on becoming the UK’s servicing 
destination for all electric cars, vans, 
bikes and scooters. 

We already have the diagnostic 
software and equipment for the 
majority of our consumer garages, 
and equipment required to service 
and repair E-bikes and E-scooters in 
our retail stores. 

Halfords has grown its automotive 
service offer by delivering electric 
vehicle qualifications to our 
colleagues through our Institute of 
Motor Industry approved Training 
Academies. 

Across both our stores and garages, 
we have 2,000 trained technicians for 
e-servicing, maintenance and repair. 

As the age of the UK’s ‘electric’ 
car parc increases and other forms 
of e-mobility grows, Halfords 
will continue to invest in both our 
infrastructure and colleagues enabling 
us to support our customers with their 
e-mobility journeys. 

 halfords.annualreport2023.com

51

ESG Progress  
in FY23

 Net Zero Commitment

Our Ambition
“ Achieve Net Zero value chain emissions by 2050 and interim  
reductions aligned to science-based principles.”

Overview
Addressing climate change through the 
reduction of greenhouse gas (“GHG”) 
emissions is now a key priority for most 
companies and Halfords is no exception. 
As one of the UK’s largest employers it is 
critically important that we make a strong 
commitment to tackle climate change and 
put this at the top of our ESG agenda.

Progress in FY23
•  Investment in LED lighting made 

throughout the year – 60% of the Group 
sites now use LED lighting. 

•  Last year, our carbon reduction targets 
were approved by the Science Based 
Target Initiative (“SBTi”), a global 
organisation which is the leading 
accreditation body for carbon reduction 
targets. These targets are:

•   Reduce absolute Scope 1 and Scope 

2 GHG emissions 42% by 2030 from a 
2020 base year.

•   Increase annual sourcing of renewable 
electricity to 100% by 2030 from 0% 
in 2020.

•   Reduce absolute Scope 3 GHG 

emissions from “Purchased Goods 
and Services”, “Capital Goods” 
and “Upstream Transportation and 
Distribution” 25% by 2030 from a 
2020 base year.

This year, we have continued to see 
progress in reducing our direct emissions 
via initiatives such as switching our stores 
and garages to LED lights and changing 
our fleet vehicles over to alternative fuels. 
These have helped contribute to reducing 
our Scope 1 and 2 emissions by 27% 
compared to our base year of 2020 (see 
more detail in the ESG Performance data 
section on page 61).

This year, however, we have been focusing 
on Scope 3 emissions and the challenges 
that the whole industry is facing on gaining 
accurate data. Recognising the importance 
of collaboration to deliver against our 
Scope 3 targets, last year we partnered 
with EcoVadis to support the collection of 
accurate carbon data. This year, we have 
made significant progress with the help of 
this platform in engaging with our suppliers 
and capturing data. 

Through engagement with our top 
suppliers, we have obtained primary 
carbon data (verifiable carbon emissions 
by amount, time and place) for 79% of our 
spend with suppliers. This is a first step to 
better understand our Scope 3 emissions 
and we recognise that there is a lot more 
to do in this space. Over the next year, we 
plan to build on the success we have seen 
engaging with suppliers and understand 
how we can help them with their own 
carbon management. We are also planning 
to build a better awareness of other areas 
of Scope 3 emissions in the business (see 
diagram below). 

Scope 3 Data
Our Scope 3 emissions categorisation is 
based primarily on estimates obtained 
through analysis of spend in each Scope 
3 category. The chart below shows 
the breakdown of Scope 3 categories, 
highlighting our material focus on 
“Purchased Goods and Services”,  
“Capital Goods” and “Upstream 
Transportation and Distribution”.

Scope 3 Emissions

 Purchased goods and services = 52% 

 Capital goods = 16%

 Upstream transport = 13%

 Employee commuting = 6% 

 Downstream commuting = 5%

 Other = 8%

52

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTCase Study

ENGAGING OUR SUPPLIERS

An essential part of our journey to 
net zero is about increasing our 
communication and engagement 
more generally with our global 
supply base. Working together is the 
best way to achieve the ambitious 
targets that were set out at the Paris 
Agreement in 2015.

Not only is supplier engagement 
essential for net zero but also as 
part of our Responsible Sourcing 
programme, ensuring we are 
monitoring, auditing and reviewing our 
suppliers, particularly those at higher 
risk, is of vital importance.

The partnership with EcoVadis 
has been an important part of this 
process, however we have also made 
good progress through our buying 
teams by building on their knowledge. 
We’ve worked hard to train and 
support our teams to feel confident 
and comfortable in conversation 
on ESG topics and these stronger 
relationships will help our whole ESG 
programme over time.

Performance Highlights

Scope 1 and 2 reduction

27%

vs. FY20 baseline

Supplier Primary Carbon 
Data captured

79%

of spend

60%

of Group with LED lights

53

 halfords.annualreport2023.comESG Progress  
in FY23

 Diversity and Inclusion

Our Ambition
“ Make Halfords a truly inclusive place to work and representative  
of the customers and communities we serve.”

“ We are committed to creating a diverse, 
equitable and inclusive workplace culture, 
with balanced representation at all levels. 
We will create an environment where 
everyone feels respected, supported, and 
empowered to build a sustainable, resilient, 
competitive cycling industry, unlocking 
more value for us all.”

We are also in the early stages of forming 
a partnership with “Code First Girls”, who 
are on a mission to transform the tech 
industry by providing the skills, space, 
and inspiration for women and non-binary 
individuals to thrive.

Gender Pay Gap
Achieving gender balance is really 
important to us and our values, and we are 
really pleased to have reduced the gender 
pay gap year on year and that our median 
pay gap of 5.03% is significantly below 
the national median of 15.4%. The mean 
gender pay gap is down to 0.07% from 
2.07% last year. 

Importantly, for our standard roles, we pay 
our hourly colleagues equally, regardless 
of gender and our reward and recognition 
policies are gender neutral. The majority of 
our colleagues are male within our store and 
Autocentre businesses, however we remain 
focused on improving the gender balance 
across the Group and increasing awareness 
of our career progression opportunities, 
both internally and externally. 

Overview
Halfords Group is committed to providing 
equal opportunities to colleagues and 
candidates. This applies to recruitment, 
training, career development and promotion, 
regardless of physical ability, gender, 
sexual orientation or gender reassignment, 
pregnancy and maternity, race, religious 
beliefs, age, nationality or ethnic origin.

We are proud to promote diversity in the 
motoring and cycling industries through 
engagement and representation on Diversity 
and Inclusivity (“D&I”) working groups within 
the Institute of the Motor Industry (“IMI”). 
We work hard to ensure every colleague 
feels they can be themselves at work and 
perform to their best. We recognise there is 
always more we can do, and we are excited 
to build on our foundations through ongoing 
engagement with colleagues.

Progress in FY23
This year, we have split our focus into two 
areas on D&I. Firstly, tackling the challenges 
of today by listening to our colleagues, 
building awareness and striving to keep 
improving D&I within the workplace. 
Secondly, we have been enhancing what D&I 
means to us at Halfords and ensuring our 
longer-term strategy remains relevant and 
effective in order to achieve our ambition.

An important aspect of this strategy is 
better understanding the challenges that 
we face and being honest and truthful with 
ourselves about where we can do better. 
Our focus remains on two areas: improving 
diversity across the Group; and building 
awareness amongst our colleagues of 
career progression opportunities, such as 
promoting female technicians in garages. 
The areas we are going to focus on are:

•  Increasing female representation across 
all levels within the Group, particularly 
in our Services businesses and our 
Leaders group.

•  Grow the percentage of colleagues and 
leaders within the Group from an ethnic 
minority, developing talent from within the 
Group where possible.

•  Develop an inclusive culture so all 
colleagues feel that they can be 
themselves at work and have equal 
opportunities and chances to succeed.

Following on from the success of D&I 
masterclasses run at the end of the 
previous financial year, we rolled these 
masterclasses out to the wider group of 
senior leaders across the company. The 
objectives were to bring together senior 
leaders to discuss D&I and give them the 
confidence to be proactive and make 
changes within their own teams. Ultimately, 
we want to build an awareness and 
understanding of D&I that is embedded 
throughout our business and support 
cultural change at all levels.

Last year, we launched a set of four 
Colleague Network Groups focusing on 
Women of Halfords, LGBTQIA+, Ability 
and Disability, and Race and Ethnicity. 
They are led by colleagues at all levels and 
receive suitable funding to grow awareness 
and build understanding for all colleagues 
across the Group. These groups have been 
meeting regularly and outputs and feedback 
from these groups has been feeding 
back into the central team to incorporate 
into the overarching D&I strategy as 
mentioned above.

We are a partner of the IMI D&I Taskforce 
and work with them to understand how the 
automotive sector can be more attractive 
to work in for all individuals, specifically 
focusing on those groups currently under-
represented in the workforce. Data from this 
taskforce indicates that, on average, just 7% 
of employees are female. This is something 
we are passionate about changing and 
have seen great progress within our own 
apprenticeship scheme this year, where 9% 
of apprentices are female. We are working 
hard to increase this further over the 
coming year.

This year, we have pledged to be a part 
of the Bicycle Associations project for 
Diversity in Cycling demonstrating our 
commitment to making Halfords a truly 
inclusive workplace:

54

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023

STRATEGIC REPORTDiversity and Inclusion Data

Gender

Ethnicity

 Male = 77% 

 Female = 17%

 Other = 1%

 Prefer not to say = 4% 

 White/Caucasian/White other = 83%

  Black/Black African/Black Caribbean/Black Other = 3%

  Asian or Asian British = 5%

  Middle Eastern = 0.4%

  Mixed or Multiple Ethnic Heritage = 2%

  Other = 1%

  Prefer not to say = 6%

Mean Gender Pay Gap

0.07%

Female employees in our 
Apprenticeship scheme 

9%

Case Study

EQUAL OPPORTUNITIES FOR ALL 

We have been working with two 
automotive charities, First Step Trust 
(“FST”) and more recently with the 
Palmer Foundation. Both charities 
specialise in supporting people that 
through various personal difficulties 
may not have had the opportunity 
to gain employment. In June 2022, 
our relationship with FST benefited 
one of their learners who became 
a full-time Fitter at our Woolwich 
Autocentre. The Palmer Foundation, 
led by former Aston Martin CEO and 
Nissan COO, Dr Andy Palmer, aims to 
offer apprenticeships to young people 
from disadvantaged backgrounds, by 
working with employers to ensure they 
get the support the need throughout 
their career. 

In creating the Future Automotive 
Skills Training (FAST) programme, 
we have brought these two charities 
together, along with London 

Southeast College group and the 
Institute of the Motor Industry, to 
provide a pathway to those who 
ordinarily, would have been left out 
of worthwhile employment, and 
certainly with no hope of a meaningful 
career. Using cutting edge learning 
platforms such as Virtual Reality, we 
are developing innovative new ways 
for people to engage in learning, 
who otherwise could not. The project 
aims to place between 10 and 20 
young people in our Autocentres this 
year, with the aim of them becoming 
full time Halfords colleagues. By 
developing this innovative way of 
recruiting new talent, we are creating 
opportunity for people from more 
diverse backgrounds, helping to 
develop more inclusive teams and 
ensuring that our garages represent 
the communities that they serve.  

 halfords.annualreport2023.com

55

ESG Progress  
in FY23

 Product, Packaging and Waste Management

Our Ambition
“ Minimise our environmental impact and increase our transparency whilst  
continuing to pursue sustainability opportunities within our product portfolio.”

In February 2022, we launched our new 
Bike Xchange scheme in over 95% of our 
stores. This provides a financial incentive 
for consumers to return their Halfords 
branded bike for up to £250. Our expert 
technicians will assess and grade bikes 
which either be repaired and resold, or 
donated to our charity partners who will 
repair and donate to African communities 
or repurpose the parts before sending 
anything unusable to a recycling company 
– nothing ends up in landfill through this 
process.

This improves longevity of the product in 
circulation, reducing waste, and social value 
via our charity partners ran by volunteers 
who will ship products to Africa – whereby 
the bikes are used as a transport device for 
local communities.

The scheme has been extremely popular 
with customers this year with a total of 
over 11,000 bikes coming into our stores. 
Of these, any which are not resold to 
customers are donated to our charity 
partners Re-Cycle, Krisevac and Adsum 
Foundation. During the year, 8,543 bikes 
were donated to these charities. 

The success of the scheme has meant that 
during the course of the year, we extended 
the scheme to also include kids’ bikes, 
incentivising parents to trade-in old bikes 
and helping them with vouchers for new 
bikes during the cost of living crisis.

Other highlights: 

•  Recycled 1,000s of items of office 

furniture in Support Centre revamp (using 
our charity partner TooGoodToWaste).

Product Safety
We make product and consumer safety 
a priority. We operate a new product 
development and assessment process 
that incorporates all applicable safety 
and legal standards, as well as our own 
additional quality standards. Despite this, 
there may on occasion be the need to carry 
out a safety recall on a product. Product 
safety recall communications are managed 
according to our Incident Management Plan 
and industry best practice. Product Safety 
Recall Notices are published in the Help 
and Advice section of our website: www.
halfords.com/help-and-advice/product-
information/product-support/product-
recalls/product-recalls.html.

Waste Management
Halfords takes its environmental 
responsibilities seriously and we aim to 
manage our operations in a way that is 
environmentally sustainable, economically 
feasible and socially responsible. We are 
committed to minimising the impact of 
waste on the environment by promoting 
and facilitating the waste hierarchy through 
prioritising reduce, reuse and recycle, and, 
where necessary, managing waste disposal 
in a responsible and compliant manner.

During FY23, our total waste tonnage grew 
slightly to c.43,000 tonnes mainly due to the 
time it has taken to integrate acquisitions 
and bring them onto the Group’s policies 
and procedures. Our updated waste 
portfolio is now 61% tyre-casings, 
automotive batteries (12%), cardboard 11% 
and general waste (5%).

Overview
Halfords has a rich heritage as a 
destination for cycling and motoring 
services, maintenance and repair. Through 
its full estate, Halfords is responsible for 
millions of repairs each year and therefore 
plays an important role in enhancing the 
longevity of products while promoting a 
circular economy. We will build on these 
strengths by offering this industry-leading 
service in the emerging electric mobility 
market, by reducing the impact of full-
product replacements. We will achieve this 
by upskilling our store colleagues in service 
and repairs – leading to a better customer 
experience with a reduced environmental 
impact.

Progress in FY23
Product and Packaging
Our strategy focuses on the principles 
of Reduce, Reuse, Recycle and we have 
seen great success in establishing a 
strong recycling economy. We encourage 
customers to bring in a range of products 
such as car batteries and waste electrical 
and electronic equipment (“WEEE”) and 
this year we’ve added wiper blade recycling 
into nearly 90% of our stores. We have 
also seen success with tyre recycling by 
improving our tyre waste processing in the 
waste hierarchy, reducing our recovery and 
increasing recycling rates.

Removing plastic from our supply chain is 
an important initiative for us. Since setting 
out our pledge to remove virgin plastic 
from our own-brand packaging, we’ve now 
removed over 37% of virgin plastic through 
initiatives such as lightweighting AdBlue 
containers, removing plastic wrap from 
bicycle inner tubes, introducing recycled 
content into key motoring liquid ranges (e.g. 
screenwash, battery top up water, engine 
oils) and converting our “Oddpack” range 
of 700 motoring products to 80% recycled 
material. 

56

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTDue Diligence
During the year, we continued our 
partnership with EcoVadis, strengthening 
our due diligence process. We work 
with EcoVadis to enable our responsible 
sourcing programme and monitor 
compliance with our Code. We require 
suppliers to complete self-assessments 
through the EcoVadis platform, which 
helps to assess a supplier’s performance 
in various areas, including: ethics; 
environmental management; labour 
practices; and human rights. 

The EcoVadis scorecard helps to inform 
our own due diligence process, highlighting 
good practice and where there may be 
greater need for auditing, remediation or 
corrective action. We apply a risk-based (or 
tiered) approach to assessing and auditing 
our suppliers. For Tier 1 suppliers, which 
are those operating in higher risk countries, 
we conduct in-depth audits, including in-
person factory visits, confirming compliance 
every two years as standard, and every 
year for bike suppliers. Tier 2 suppliers 
are generally own-brand manufacturers 
operating in low-risk countries. For these, 
we may accept an alternative audit report 
as a means of validating compliance, and 
we will accept a reduced frequency of audit. 
Tier 3 suppliers are proprietary branded 
goods for resale. Our standard terms 
include conditions to explicitly reference our 
Global Sourcing Code, which all suppliers 
must sign up to. 

In FY24, we will: 

•  Expand engagement to our top 300 
suppliers via the EcoVadis platform. 

•  Engage with suppliers to encourage 
even more to sign up to our Global 
Sourcing Code.

•  Monitor our risk management process for 

identifying supply chain risk.

Due to a reduction of general waste, an 
increase in Dry Mixed Recycling (“DMR”), 
and change in the supplier handling our tyre 
waste, we’ve seen our recycling rate drop 
from 63% to 56% YoY. This is due to the 
impact of the tyre volumes increasing and 
the UK infrastructure being linked to using 
tyres for energy recovery. We are, however, 
working with a major tyre processing 
business who has a leading role in the 
development of a pyrolysis solution – this 
should result in a significant increase in tyre 
recycling (and our overall recycling rates). 

During the year, we identified an incumbent 
supplier to a recently acquired business 
who engaged with some landfill which we 
have moved away from, and our automotive 
battery recycler who has a very small % of 
landfill. We are working with all suppliers 
to increase reporting accuracy on this and 
have set ourselves the goal to be 0% to 
landfill by FY25.

Waste Data

 Recycling rate: 56%

 Landfill rate: 0.5%

 Recovered (without energy) 10%

 Recovered (with energy) 34%

Responsible Sourcing
We are committed to maintaining high ethical 
standards within the supply chain. During the 
year, we revised our Global Sourcing Code 
(“Code”), which sets out the principles that 
are instrumental in enabling our commercial 
and responsible sourcing goals. 

Our Code also works to raise global 
supply chain standards and positively 
enhance the lives of the many people 
working in our global supply chain. Our 
Code supports our commitment to respect 
human rights and uphold international 
standards, including the United Nations 
(“UN”) Guiding Principles on Business and 
Human Rights and the Organisation for 
Economic Cooperation and Development 
(“OECD”) Guidelines for Multinational 

Enterprises. Our commitment to respect 
human rights is based on the International 
Bill of Human Rights consisting of the 
Universal Declaration of Human Rights, the 
International Covenant on Civil and Political 
Rights and the International Covenant on 
Economic, Social and Cultural Rights; and 
the International Labour Organization’s 
(“ILO”) Declaration on Fundamental 
Principles and Rights at Work. 

The Code details the minimum standards 
we expect our suppliers to adhere to and, 
in turn, ensure that their own business 
partners meet similar standards. Our 
Code covers expectations in the areas of 
environmental management, responsible 
sourcing of materials, safe working 
practices and human rights. 

We take all reasonable and practical steps, 
including factory and site inspections and 
independent audits, as required, to ensure 
the principles detailed in our Code are 
being met by our suppliers and, in turn, by 
their own business partners. We only trade 
with those who comply fully with our Code 
and in the event of any failure to do so, 
we reserve the right to end the business 
relationship and cancel outstanding orders. 
We recognise that in the event of non-
compliance, withdrawal of our business 
may cause severe hardship to those 
employed. Therefore, our preference is to 
work with our suppliers in partnership to 
achieve compliance and carefully review 
progress made before considering severing 
any relationship. We encourage a culture of 
‘speaking up’ and expect our suppliers and 
their workers to do so in confidence and 
without fear of retaliation.

The EcoVadis platform we use for engaging 
with our suppliers on carbon data also 
offers suppliers a series of questions to 
establish a sustainability scorecard, giving 
us the ability to understand how advanced 
each supplier is in areas such as carbon 
management, climate change risk and 
also labour issues such as modern slavery. 
Through engaging with our top suppliers, 
we have sustainability scorecards for 78% 
of spend giving us a way of ranking our 
suppliers and understanding where we 
need to focus our efforts.

57

 halfords.annualreport2023.comESG Progress  
in FY23

Our Colleagues
Colleague Engagement
Colleague engagement is vital to our 
success as a business. Each year, we 
conduct a colleague engagement survey, 
administered by a third party and providing 
actionable, anonymised reports at a team 
level. This year’s survey, conducted in April 
2023 had a response rate of 90% and an 
engagement index score of 82%, a slight 
increase from the previous year despite 
the challenging year and the disruption 
caused by the cost of living crisis and the 
challenging conditions the Retail industry 
is facing. In response to the survey results, 
every team produces an engagement plan 
for the year ahead, which rolls up into 
department and Group plans.

Training and Development
We remain committed to providing best-
in-class training to our colleagues. This 
includes field-based training, such as 
electric servicing, all the way to online 
training courses via our intranet to upskill 
colleagues who wish to progress their 
career. Some highlights from FY23 are:

•  687 nominations were received for 

‘Colleague of the Quarter’, part of the 
Values Recognition Scheme we launched 
last year alongside our new Halfords 
Group Values. Colleagues are invited to 
nominate their peers who they think live 
our values on a daily basis. Of these 46, 
Colleagues of the Quarter were awarded, 
culminating in 3 awards for Colleague of 
the Year.

•  7,000 colleagues have completed training 
courses across our Retail stores this year.

•  18 apprenticeships were completed – 
reduced numbers due to no intake in 
2020, however in FY23 we tripled our 
normal intake of apprentices to 100.

•  150 Colleagues completing their Hybrid 

Level 3 training.

•  Highlighting the importance of our 
Corporate Charity partners, 101 
colleagues qualified as Mental Health 
First Aiders.

•  Our Aspire programme – training and 

promoting colleagues – has seen great 
success with 63 colleagues advancing 
from “Colleague” to “Specialist”, and 95 
advancing from “Specialist” to “Deputy”.

•  376 colleagues from management 

positions across the Group attended 
a Solution Selling workshop and 646 
attended a Service Solutions workshop, 
both of these focused on being better 
prepared for engaging with customers 
to offer services and solutions to their 
problems.

Health and Safety
We are committed to delivering good 
health and safety (“H&S”) management 
and practices, recognising that our people 
are our most important asset. Our priority 
is to run Halfords with the protection of 
the health, safety and welfare of all people 
that are affected by our activities being 
at the forefront of all our decisions. Our 
commitment is to have a reputation for 
health and safety that exceeds expectations 
within our industry and amongst our peers. 

In order to live our philosophy of “each 
accountable, all responsible” everyone in 
Halfords has responsibility for ensuring 
the safety of colleagues, customers and 
others impacted by our business. Specific 
roles, responsibilities and reporting lines 
are made clear and detailed within our 
Health and Safety Policy. We have a formal 
Group Health and Safety Committee 
(“HSC”), which is a formal sub-committee 
of the Executive who are responsible 
for co-creating and agreeing policy, 
implementation framework and standards 
as well as monitoring performance, 
reviewing any remedial action and sharing 
good practice and lessons learned from 
across the Group. The Group HSC meets 
four times a year to look at a wide range 
of topics including building fabric, safety 
training and fleet services. The Group 
committee is supported by additional sub 
committees that cover operational areas of 
the business.

The Board also receives reports on safety 
facilitated by the Group Head of Health and 
Safety.

Clear standards and procedures continue to 
be developed based on risk assessments 
that are reviewed on an ongoing basis, 
detailing safe ways of working to manage 
health and safety across the business, 
working with primary authorities to obtain 
assured advice covering operational safety 
and fire safety to comply with all applicable 
regulations. 

58

We use this information to develop 
colleague-centric training providing the 
tools and knowledge to enable them to 
operate in a safe manner.

Regular health and safety audits are 
conducted by field teams to ensure our 
operations remain safe for both colleagues 
and customers, ensuring compliance so far 
as is practicable is aligned with both health 
and safety laws and our internal policies.

Charity and Communities
Halfords is proud to support charities 
and communities across the UK, through 
charitable donations, gifts in kind and time.

This year, we have worked hard in 
fundraising events such as sponsored 
cycles and bake sales and have made 
corporate donations totalling £25,000 to 
our corporate charity, Mind. Last year, we 
pledged three years of support to Mind 
along with their sister charities SAMH 
(Scotland) and Inspire (Northern Ireland) as 
our national charity partner. Mind, Inspire 
and SAMH are mental health charities, with 
local presence across the UK and Northern 
Ireland. They champion for mental health 
to ensure no one has to face a mental 
health problem alone. This aligns with our 
wellbeing and D&I programmes, allowing 
us to continue supporting the wellbeing 
of colleagues and broader communities 
across the country. 

In addition to our corporate charity 
partnership, we continue to work with 
other charities and communities that have 
a strong bond with Halfords. We have 
aligned our priority ESG focus areas with 
seven of the UN Sustainability Development 
Goals (“SDGs”) (see ESG Performance 
Overview); however, through our business 
activities and charitable donations, we are 
able to positively contribute to additional 
SDGs, recognising the importance of all 
17 SDGs.

Focus areas for FY24:
•  Continued support of our charity 

partners.

•  Support local charity initiatives.

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTCase Study

WELLBEING WEEK 

In October, we ran our annual 
‘Wellbeing Week’ to promote the 
importance of ensuring we continue 
to look after our own physical and 
mental wellbeing and the wellbeing of 
our customers and the communities 
in which we operate. During this week 
we ran activities such as free massage 
treatments and yoga sessions for 
our Support Centre colleagues and 
encouraged our store and centre 
colleagues to share their wellbeing 

videos and photos including nutritional 
dish of the day and top money 
saving tips. 

On 10 October, World Mental Health 
Day, we encouraged fundraising in all 
our stores to raise awareness of the 
important work our charity partners 
do to support mental health. During 
the week, we raised c.£6,000 as well 
as participating in the stock drive to 
donate over £2,000 worth of clothing to 
the Mind stores.

Case Study

RE-CYCLE/KRISEVAC/ADSUM FOUNDATION

•  We are proud to continue our work 
with our charity partners to help 
those in need in communities in 
Africa. 

•  Halfords has worked with the 

Re-Cycle charity since 2013 – an 
amazing charity which repurposes 
bikes by sending them to those in 
desperate need of basic transport in 
African countries, training mechanics 
in-country to recondition the bikes 
and ultimately giving the bike a 
second life. For the people in these 
communities, a reliable bike is 
essential for their livelihoods and it is 
extremely important to us that we can 
support them as much as we can. 

We encourage our customers to 
donate their old bikes at our stores, 
which are then transported to our 
central distribution centre before 
being shipped to the main Re-Cycle 
hub. When the bikes are received 
at Re-Cycle, they are assessed for 
quality and suitability to send to 
Africa. They are then sent to Re-
Cycle’s Africa Partners and “prepped” 

by an amazing team of volunteers, 
before being taken to communities 
in desperate need. Re-Cycle has 
a zero-waste policy and any parts 
or components that cannot be 
repurposed or reused are recycled. 
This is very much aligned with our 
own ambitions to reduce products 
and packaging ending up in landfill 
and is a great example of how a 
circular economy can help benefit the 
planet in various ways. Read more 
here: https://re-cycle.org/about-us/ 

•  Krisevac Project is achieving lasting, 

enterprising change in some of 
the most disadvantaged areas of 
Africa. They provide high-quality 
education, set up enterprises and 
support the most vulnerable. Our 
charity is underpinned by Catholic 
social teaching and we work with 
and through Catholic communities to 
benefit people of all faith and none. 
Part of this is the “Cycle of Good” 
project which employs 33 Malawian 
tailors full-time who earn a good 
wage and support their families 

without help of donations. The bikes 
and parts, such as waste inner tubes 
and other materials saved from 
landfill, are shipped in containers to 
Malawi where tailors carefully craft 
what was waste into useful and 
beautiful items. Read more here: 
https://www.cycleofgood.com/
our-story/ 

•  Last year, we partnered with the 
Adsum Foundation in Northern 
Ireland. They work with the goal of 
supporting people and communities 
in the developing world and investing 
in their futures and have recently 
focused primarily on Madagascar. 
The donations we make are able 
to provide communities with 
basic transport and a better way 
of life. Read more here: https://
adsumfoundation.org/about 

•  Across the last year, we have 

donated over 8,000 bikes to these 
charities and are proud to be partners 
with all of them.

59

 halfords.annualreport2023.comESG Progress  
in FY23

Case Study

Case Study

RIDE FOR FREEDOM

•  The hubs intend to enable 

survivors of modern slavery by 
providing them with a bike and 
bike accessories including helmets, 
locks and lights, alongside cycling 
proficiency and road awareness 
training through a national cycle 
training programme.

SDGs

We continued to support the 
Freewheel programme by Ride for 
Freedom with bike accessories. 
Ride for Freedom aim to harness 
the universal appeal of cycling to 
raise awareness, educate and forge 
partnerships to end modern slavery 
and provide remedy to survivors.

•  Freewheel is a remediation 
programme that empowers 
survivors of modern slavery – 
women, children and men – to 
cycle to support their physical 
and mental health and wellbeing, 
independence and mobility to aid 
their rehabilitation into society. 
The Barking and Dagenham hub, 
launched in March 2022, is the 
first of several hubs to be rolled 
out in cities and regions across the 
UK where the need and ongoing 
demand for the provision and 
service is identified.

HMP 
DRAKE HALL

•  The Halfords Academy at 

HMP Drake Hall was launched 
a number of years ago and 
is a scheme to which we 
remain fully committed to. 
It offers female inmates 
the opportunity to train as 
cycle mechanics and create 
the prospect of steady 
employment upon release.

•  The programme is tailored for 

each participant with an added 
focus on mechanics, customer 
services or retail. Since launch, 
over twenty graduates have 
joined the business in a variety 
of roles following their release. 
Fully supported by Halfords 
colleagues, participants are 
subject to the same high 
standards of training as all 
colleagues within the Group 
– the training programme 
is thorough, designed to 
challenge participants and 
raise aspirations.

•  The programme provides 

offenders with the 
opportunity to be trained 
and work on bikes that 
require reconditioning. The 
majority of the bikes are then 
donated to primary schools 
in disadvantaged areas to 
help children access cycling 
through the Halfords school 
bike donation scheme.

SDGs

60

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORT 
 
 
 
Performance Data 
Carbon Emissions and SECR 
report
Gas consumption (+acquisitions for 
rebaselining of FY20 emissions)

Unit 

tonnes 

FY20 
(baseline)
11,749 (+95)

FY22

FY23

Comments

9,312

8,880

FY23 Retail usage: 5,503
FY23 Autocentres usage: 3,377
Proportion of Group carbon emissions: 38%

Gas consumption

kWh

63,902,230

50,648,378 48,649,459 FY23 Retail usage: 30,146,737

Vehicles on Company business 
(+acquisitions for rebaselining of FY20 
emissions)

tonnes 

2,547 (+2,499) 3,469

6,315

Total Scope 1 (rebaselined FY20)

tonnes

16,890

12,781

14,233

Electricity consumption (+acquisitions 
for rebaselining of FY20 emissions)

tonnes 

13,473 (+1,436) 8,107

8,095

FY23 Autocentres usage: 18,502,722
Proportion of Group carbon emissions: 27%.
The rapid expansion of our fleet of mobile vans is pushing up the 
emissions for miles travelled despite over 60% of Retail company 
cars being switched to alternative fuel sources.
15% reduction in Scope 1 vs. FY20 baseline. Rapid expansion of 
mobile van fleet is offsetting reduction in gas consumption. 
FY23 Retail usage: 4,799
FY23 Autocentres usage: 3,295
Proportion of Group carbon emissions: 35%

Electricity consumption

kWh 

52,712,652

38,583,748 41,858,265 FY23 Retail usage: 24,817,130

Renewable energy (% of Group estate) % 

0

75

76

Total Scope 2 
Total Scope 1 and Scope 2
tCO2e per £1m Group revenue

tonnes
tonnes
tonnes

14,909
31,799
27.84

8,107
20,888
15.26

8,095
23,290
14.6

FY23 Autocentres usage: 17,041,136
76% of our estate is now powered by electricity from renewable 
sources.
46% reduction in Scope 2 vs. FY20 baseline. 
27% reduction in total carbon emissions vs. FY20 baseline.
Third successive year of reduction.

Note: Scope 2 emissions are calculated on a location-based approach. FY23 Scope 2 emissions calculated on a market-based approach are 3,478 tCO2e. Rebaselining calculations for 
Scope 1 and 2 was completed using intensity metrics in the absence of FY20 carbon emissions data for acquisitions.
Total Scope 3 (see page 52 for detailed breakdown).  

Unit 

FY22 FY23 Comments

Water
Water consumption 

Waste*
Total waste 

m3

153,461 249,130 Water usage is relatively low across the estate and continues to hold at steady 

levels per site. The significant increase vs. FY22 is due to inclusion of the new sites 
the Group acquired in the last 2 years (no acquisitions included in FY22 data).

tonnes 

39,138 43,542 Total waste has increased slightly vs. FY22 due to time taken to integrate 
acquisitions into the Group’s policies and procedures. 

Waste recycled 
tonnes 
Waste incinerated with energy recovery tonnes 
tonnes 
Waste incinerated without energy 
recovery 
Waste to landfill 

tonnes 

20,318 24,274 Cardboard and automotive batteries are key drivers within our recycled waste.
18,220 14,707 Better segregation of our national waste has led to reduction in general waste.
603

4,282

Tyre waste contributes to our waste incinerated without energy recovery, however 
we expect this to improve with technology advances in short-term.
The small increase is driven by acquisitions made during the year prior to 
integration into the Group’s policies and procedures.

0

239

Number 

2,078

11,047 FY22 data covers the period from the launch of the proposition in week 44 until the 

end of the financial year.

Product
Bikes returned through  
Bike Xchange 
Bikes donated to charity partners
Packaging
Reduction in consumer-facing virgin 
plastic (vs. FY20)
Occupational Health and Safety
Reporting of Injuries, Diseases and 
Dangerous Occurrences Regulations 
(“RIDDOR”) 

Number

No Data 8,543

%

17

37.5

Number

42

34

Ethics Training
All FCA training, including Conduct 
Rules, Treating Customers Fairly 
and Vulnerable Customers.                                                                                                    

% 
Completion 

80

Anti-bribery  

Competition Law 

Modern Slavery 

% 
Completion

73

% 
Completion
% 
Completion

66

35

76

70

64

88

We continue to make progress in reducing our virgin plastic use in consumer-facing 
packaging.

Data covers our Retail stores, Autocentres and warehouse operations but excludes 
recent acquisitions. We continue to review our health and safety management 
systems to ensure we remain effective in promoting a safe working environment for 
our colleagues.

Cultivating and maintaining strong responsible business practices is essential 
in driving responsible business. We have several training modules to support 
colleagues with awareness and understanding of moral and legal obligations. 
Colleagues across the Support Centre, Retail, Autocentre, Tredz, HGS, and 
McConechy’s are expected to compete mandatory learning. Turnover of colleagues 
means this percentage has decreased slightly vs. FY22. 
We have several training modules to support colleagues with awareness and 
understanding of legal obligations. Colleagues across Support Centre, Logistics, 
and HGS are required to complete this mandatory learning. Turnover of colleagues 
means data has decreased slightly vs. FY22. 

Towards the end of FY22, we launched a new mandatory modern slavery e-learning 
module. This is important in supporting colleagues with understanding the signs 
and feeling confident in raising potential issues.

*   Waste data includes our Retail Stores, Autocentres, Distribution Centres and Tredz business including National Tyres and Universal Tyres. FY22 data has been re-stated to include 
acquisitions. Newly acquired sites, such as Lodge Tyre, are currently excluded as we consolidate and validate data internally.

61

 halfords.annualreport2023.comTask Force on Climate-related 
Financial Disclosures (“TCFD”)

We recognise the importance of 
understanding and managing the climate-
related risks and opportunities to our 
business and supply chain. Over the past 
few years, we have evolved our approach 
to assessing these risks and opportunities 
to be consistent with the recommendations 
set out by the Taskforce on Climate Related 
Financial Disclosure (“TCFD”). Last year 
was our first time reporting against the 
TCFD framework and we recognise the 
importance of continuous improvement as 
we work hard to mitigate climate-related 
risk and activate the various opportunities 
available to us for accelerating transition 
to a lower carbon economy. Our report 
continues to be compliant with TCFD 
disclosures and UK listing rules.

We are mindful of the impact we have 
on natural resources and are continually 
searching for ways to minimise this. We 
have good heritage when it comes to repair 
due to the nature of the work we do in our 
garages. In addition, we have been working 
hard over the last few years to increase our 
recycling capabilities, this year introducing 
wiper blade recycling into nearly 90% of 
our stores. The Bike Xchange programme 
we introduced last year has been extremely 
successful enabling customers to trade-in 
bikes that would have ended up in landfill 
or gathering dust in a garage. Our expert 
technicians will assess, repair and refurbish 
all second-hand bikes so they are ready 
for a new owner. For some of these bikes, 
this means that they will be shared with 
charity partners who give them a second 
life, for example by donating to African 
communities. This whole process is focused 
on extending the lifetime of products we sell 
which are already in circulation.

1. Governance
The Board oversees our approach to 
climate change and its impact on strategic 
decisions and is committed to reducing the 
impact of climate change on our operations 
whilst monitoring the opportunities that 
it presents. The ESG Committee is a 
committee of the Board, which comprises 
of Non-Executive Directors, and offers 
advice and guidance to the business 
based on a wealth of experience. The 
Executive Team are ultimately responsible 
for the day-to-day management of the 
ESG programme. Last year, recognising 
the importance of ESG, we chose to form 
an ESG Board comprised of Executive 
members giving a dedicated monthly 
session to focus on the strategic progress 
of our ESG programme including the setting 
and monitoring of ESG targets to help 
maintain momentum with our longer-term 
ESG strategy. Members of the Executive 
Team regularly attend ESG Committee 
meetings and keep the Committee up to 
date on progress with the ESG programme. 
Climate-related risks are monitored for 
potential material impact through our 
normal risk management processes and 
the Audit Committee has overall control 
over the approach. Financial, Operational 
and Brand impact are all considered when 
prioritising risks and opportunities.

Training for ESG and climate change has 
been conducted throughout the year for 
both Executive and Non-Executive Directors, 
with structured training slots run by external 
experts being supplemented by ad-hoc 
training provided by Executive and Senior 
Management colleagues. We acknowledge 
that this is an ongoing process and will keep 
running these training sessions to ensure all 
business leaders have the best information 
on which to base decisions. 

Progress over the last 12 months
This year, we conducted Board training 
on climate change and the Board’s due 
diligence requirements, including specialist 
training for those directly responsible for 
climate-related issues. 

The Board has also contributed to 
discussions over necessary steps to 
mitigate risks identified through the 
scenario analysis and as such, helped 
inform part of the Capital Markets Day 
presentation where we announced our 
focus on e-mobility in the mid-long term, 
i.e. investing in equipment and training and 
growing our revenue from electric products 
and services. This forms an integral part 
of our 5-year financial modelling and, 
given the expected growth in the electric  
transportation market, will ensure the 
business has long-term sustainable growth. 
At this time, the Board do not believe other 
climate risks, such as extreme weather 
events, have a material impact on financial 
forecasts or is a key source of estimation 
uncertainty when compared to other risks 
the business faces.

In addition, during this financial year, 
Executive remuneration has been linked 
to our performance in the sales of Electric 
products and services and our progress 
with gathering accurate carbon data from 
our suppliers. 

Priorities For The Next 12 months:
•  Roll out climate change training modules 

to the wider business.

•  Continue to monitor the evolving 

landscape and upskill Senior Leaders as 
needed.

•  Identification of further opportunities 

around climate change and managing 
risks identified as a result of climate 
change.

Halfords Group plc Board of Directors

ESG Committee

Audit Committee

Remuneration Committee

ESG Board

62

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTArea

Timeframe

Risk/
Opportunity

Description

Transition

Political and 
Legal

Medium–Long

Risk

Market

Short–Medium Risk

Market

Short–Medium Opportunity

Product  
and Services

Short–Medium Opportunity

Physical

Acute and 
Chronic

Medium

Risk

UK Government’s ban of no 
new petrol/diesel vehicles by 
2030, meaning more servicing 
for EVs which are currently 
less time consuming (though 
we recognise this may 
change in the future). 

Miss the opportunity 
of becoming leaders in 
e-mobility. This can be either 
because of very high or very 
low uptake of E-mobility.

Be at the forefront of 
E-mobility products and 
service offerings, helping 
customers to make the 
transition to E-mobility 
and capture increased 
market share.

Introducing new products 
with smaller environmental 
footprints (e.g. low impact 
materials or recycled 
products).

Disruption of either 
supply chains, operations 
or customers due to 
infrastructure damage from 
extreme weather events.

We consider all climate-related risks and opportunities as part of our risk management 
process and, where material impacts are identified, put in place the necessary mitigations 
to offset the impact at the appropriate time, e.g. monitor the impact climate change and 
regulation has on the valuation and suitability of physical assets such as garage equipment 
or PPE and make changes to these assets at a time when this impact becomes material. 
No such material impacts have yet been identified. Climate-related opportunities continue 
to be monitored and our strategy is altered to take advantage of the opportunity where 
necessary, e.g. at our Capital Markets Day in April 2023 we announced the mid-long term 
strategic focus on electric transport in response, in part, to the risks above.

Timeframe

Short term: 5 years

Medium term: 10 years

Long term: 20+ years

2. Strategy
In response to climate change, the UK 
Government has set out a target of no 
new Internal Combustion Engine (“ICE”) 
vehicles being sold in the UK from 
2030 (https://www.gov.uk/government/
news/government-takes-historic-step-
towards-net-zero-with-end-of-sale-of-
new-petrol-and-diesel-cars-by-2030). 
Electric Vehicles (“EVs”) are therefore 
going to be crucial over the next decade 
as the country prepares for the shift away 
from conventional fuel sources. Both our 
Corporate and ESG strategies are closely 
focused on the growth of electric and we 
have set out our ambitions to help lead the 
market in Electric Servicing as the UK shifts 
towards more sustainable mobility options, 
specifically EVs, E-bikes and E-scooters. 
We have also committed to providing 
industry-leading training to our colleagues 
to better support customers as they make 
the switch to electric. 

The acceleration of our strategy – to evolve 
into a consumer and B2B services-focused 
business – also positions us well for any 
climate-related changes in the future with 
service-led markets being significantly more 
resilient than product-based ones, e.g. not 
reliant on complex supply chains. 

As we progress and better understand the 
impact of climate change on our business 
and demands of our key stakeholders, we 
commit, via our ESG Board, to regularly 
reviewing our strategy and ensuring that we 
evolve to do all that we can to mitigate the 
risks and explore the opportunities that we 
are presented with.

Risks and Opportunities
Last year, we engaged with PwC to perform 
an independent risk assessment, combining 
our strategy and future trends. The output 
is summarised below, showing the key risks 
and opportunities that we face. The Board 
deems these key risks and opportunities to 
remain the same for the current year. They 
are split into two areas:  

•  Transitional risks are those associated 
with policy, technology, and market 
changes due to the transition to a lower-
carbon economy.

•  Physical risks describe the physical 

impacts of climate change, which include 
event-driven impacts (acute) and longer-
term shifts in climate patterns (chronic).

63

 halfords.annualreport2023.comTask Force on Climate-related 
Financial Disclosures (“TCFD”)

Scenario Analysis
PwC also helped us to carry out detailed 
quantitative scenario analysis over four 
key climate-related risks and opportunities 
to explore the potential range of climate-
related outcomes and financial impact to 
the business. In alignment with the TCFD 
recommendations, 1.5°C, <2°C, 2–3°C 
and 4°C scenarios have been selected for 
timeframes 2030 and 2050. (Note: 1.5°C 
scenario was only for transition risk and 4°C 
scenario was only for physical risk.)

We selected the Future Energy Scenarios 
from the National Grid to model transition 
risks, and the IPCC SSP scenarios to 
model physical risks. We chose the Future 
Energy Scenarios as these are grounded 
in the current characteristics of the UK’s 
transportation system and take into account 
legislation on the ban of new petrol/diesel 
cars in the UK. Jupiter Intelligence data 
was used to model physical risks to chosen 
Halfords’ sites.

Note: For transition risk, scenario analysis 
was conducted to assess how climate 
change and the transition to a lower carbon 
economy could impact motoring and EV 
products and servicing at Halfords. This 
was only conducted on the Motoring 
element of Halfords’ business as this 
represents 75% of our revenue and hence 
has a more material impact to our business.

Potential Impact on Business

Halfords’ Response 

Mitigations/Reinforcements

Transition

Lower Product and 
Servicing Revenue

Note: Scenario analysis 
was prioritised on 
motoring products 
and services as it is 
recognised that the 
insights are important to 
guide Halfords’ strategic 
direction moving forward. 

•  Reductions in Motoring 

services revenues are driven 
by the assumed lower cost 
per serviced EV but are also 
influenced by a changing total 
vehicle stock.

•  Reductions in Motoring 

product revenues are driven 
by selling fewer maintenance-
related products for EVs 
compared with internal 
combustion engine (“ICE”) 
vehicles. 

Electric Vehicle 
Technical Skills

•  As the number of EVs 

increases, the number of 
EV technicians must also 
increase too.

•  In every scenario, all servicing 
will be 100% electric by 2050. 

64

Vehicle servicing currently 
represents a very small 
proportion of total Group sales 
(low single digit percentages). 
The assumed lower EV servicing 
costs do not account for the 
opportunity to increase the 
volume of serviced vehicles 
due to reduced turnaround 
time or the potential need to 
increase prices due to the 
specialist skillset required for EV 
servicing. Despite only making 
up a fraction of overall revenue, 
we feel we’re well positioned to 
manage this risk and associated 
opportunities. 

For a number of years, the 
Group’s strategy has been to 
mix increasingly into services, 
thereby becoming a more 
resilient, needs-based business. 
Alongside the potential to sell 
EV related products, we’re well 
positioned to manage this risk 
and realise this opportunity. 

•  Continue to grow share in 

areas of the market which are 
not impacted by fuel type. 

•  Ensure buying teams are kept 
up to date with latest product 
trends to mitigate products 
revenue loss from lower BEV 
product sales.

•  Monitor the regulatory 

environment for changes to 
policies around e.g. sale of 
ICE vehicles, tax breaks for 
E-mobility or infrastructure 
developments.

•  Monitor market for EVs both 
from a manufacturing side 
and consumer uptake side 
so Halfords can appropriately 
shift its business model 
to account for the rise of 
E-mobility, increasing volume 
to counter lower profitability 
per unit under current 
business models. 

We recognise the need to upskill 
EV servicing technicians and are 
already making good progress 
with our training programme. 
During the year, we increased the 
number of EV-trained colleagues 
by 10%. We also continued the 
#Plugtheskillsgap campaign, 
calling on the industry to train EV 
techs to meet the needs of EV 
servicing.

We believe we’re well positioned 
to manage this risk.  

•  Keep technicians up to date 

with the latest developments 
in EV servicing.

•  Continue supporting 

customer education on 
e-mobility to allow them 
to make more sustainable 
choices, whilst making 
the transition simple and 
convenient.

•  Partnerships to advance 
E-mobility and create new 
market opportunities. 

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTPotential Impact on Business

Halfords’ Response 

Mitigations/Reinforcements

•  Work with insurance 

providers to ensure our 
estate is covered with 
adequate weather-related 
cover and importantly any 
necessary structural amends 
are prioritised for sites at 
potential risk.

•  Work with suppliers to 

better understand climate risk 
management and resilience 
within key supply areas.

•  Assign accountability for 

assessing and managing risks.

•  Integrate physical risk 

assessment into core risk 
management processes.

•  Improve data collection 

to increase the accuracy of 
scenario analysis and expand 
scope of analysis.

•  Monitor the markets through 
regular strategic reviews to 
ensure buying teams are kept 
up to date with projection of 
impact on product sales.

•  Expand analysis for additional 

product areas.

•  Assess supply chain 
resilience against the 
projected demand increases 
and identify potential periods 
of supply chain stress.

Physical

Extreme Weather Events

Note: Analysis carried 
out on select Halfords 
UK and supplier sites 
only, i.e. sites with the 
most material impact on 
Halfords operations.

•  Significant and diverse risks 
to our physical sites due to 
extreme weather.

•  Increased flooding in the UK 
and increased heat in South 
East Asia, a key area within 
our supply chain, are most 
prominent risks.

•  All scenarios suggest an 

increased magnitude of floods 
with more damage to contents 
and inventory.

Whilst only a small number of 
our retail sites were deemed as 
being at high risk of flooding, 
we recognise the potential for 
supply disruption due to flooding 
and extreme weather. We are 
working with our suppliers to 
better understand their climate 
resilience and carbon reduction 
strategies (read more in the 
Responsible Sourcing section 
on page 57). This information 
and data collection will support 
further scenario analysis to gain 
a more complete picture of this 
risk. We consider ourselves well 
placed to manage this risk.

Increased  
Temperatures

•  Climate change will cause 

hotter, longer summers and 
milder winters resulting in 
risks and opportunities for 
our product and servicing 
categories which correlate to 
temperature.

•  All scenarios suggest relatively 
low impact to overall revenue 
due to the balance of positive 
and negative shifts.

We recognise the potential for 
peaks in demand for product 
ranges that are more receptive 
to warmer climates and the 
opportunity this presents. We are 
well positioned to realise these 
opportunities and will continue 
analysis for additional product 
ranges in this area. 

Next Steps
Conduct the next, more detailed phase of 
scenario analysis, using Halfords-specific 
data to build on the foundations laid out 
above. This will include consideration to 
the implications of climate change on our 
financial planning and capital allocation and 
on our business strategy.

Progress Over The Last 12 Months
With our scenario analysis completed in Q4 
FY22, we decided not to re-run this analysis 
over this financial year, choosing instead 
to focus on how we can make changes to 
the way we work in order to mitigate the 
risks the results showed. We have invested 
heavily in equipment and training for our 
colleagues to better prepare our business 
for electric servicing, with a focus on 
increasing the number of EV-ready garages. 
We recently held a Capital Markets Day, 
and stated our intention to focus on electric 
servicing as part of our core Group strategy 
and continue investing in electric services 
and equipment, in addition to our continued 
lobbying of the Government to address the 
skills shortages in this space.

65

 halfords.annualreport2023.comTask Force on Climate-related 
Financial Disclosures (“TCFD”)

3. Risk Management
The climate crisis is already having a 
profound effect through extreme weather 
events – floods, drought and raising sea 
levels – all of which have the ability to 
disrupt our supply chains and impact our 
ability to operate our business effectively. 

These risks have been assessed in detail 
and whilst flooding is likely to impact select 
Halfords stores and garages across the 
UK, our most material climate related risks 
and opportunities are in response to the 
evolving regulatory landscape; in particular, 
the ban on new internal combustion engine 
(“ICE”) vehicles being sold in the UK from 
2030 as part of the UK Government’s net 
zero ambitions. More sustainable mobility 
options, including Electric Vehicles, E-Bikes 
and E-Scooters are therefore going to 
be crucial over the next decade as the 
country prepares for the shift away from 
conventional fuel sources and transition to 
a lower carbon economy. This transition will 
impact our motoring and cycling business 
in the short, medium and long term.

We include climate change as a Principal 
Risk recognising the urgency of the 
climate crisis, the increasing demands 
from stakeholders and the forthcoming 
introduction of new regulatory obligations 

and reporting requirements. As such the 
risk management process for climate 
change is aligned with how we manage our 
other Principal Risks.

Our principal climate-related risks are:

•  Failure to respond adequately to the 

demand for sustainable mobility options 
through our products and servicing 
offers, leading to a loss in confidence, 
market position and revenue. 

•  Our service proposition does not match 
customer demand for electrification 
solutions in motoring and cycling, 
leading to profound disruption in our core 
markets.

•  Failure to deliver against our climate 

platform and now have scorecards for 78% 
of supplier spend (giving an overview of 
climate risk management amongst other 
areas) and primary carbon data for 79% of 
supplier spend giving us good baseline for 
our Scope 3 targets (see Scope 3 target in 
the Metrics and Targets section). Increased 
engagement and communication with our 
suppliers means we are in a better position 
to challenge those that are not maintaining 
pace with our ambitious climate change 
strategy. 

Next Steps
•  Continue to monitor climate-related risks 
and opportunities on a regular basis via 
usual risk management processes.

strategy and net zero targets, leading to a 
loss in confidence from our stakeholders 
and potential reputational damage.

•  Begin to initiate conversations with 

suppliers on improving their own climate 
risk management.

Read more in the Principal Risks and 
Uncertainties section on pages 74-81.

Progress Over The Last 12 Months
We recognise the need to engage with 
various stakeholder groups to manage 
these risks and have been working with 
suppliers on Scope 3 emissions reductions 
and the management of climate risk in the 
supply chain. During the year, we made 
significant progress with the Ecovadis 

4. Metrics and Targets
We recognise the value of regularly 
tracking progress and are committed to a 
transparent reporting process. Our targets 
are ambitious, though achievable, and will 
put our business in a better position to 
mitigate risks arising from climate change 
and take advantage of the opportunities we 
are presented with.

Target

Progress

Scopes 1 & 2 Carbon 
Emissions

Commit to a 1.5ºC-aligned science-based target across our own 
operations (Scopes 1 and 2) by 2030, reducing our emissions by 
at least 42% in this time period (vs. FY20 baseline). 

27% reduction vs. FY20 baseline.

   Read more on page 52.

Scope 3 Carbon 
Emissions

Engage with 67% of our suppliers (by emissions), with the 
objective of them having science-based targets of their own by the 
start of 2026. This target covers our Scope 3 emissions.

Primary carbon data captured for 
79% of supplier spend helping 
establish accurate baseline data.

Reduce absolute scope 3 emissions by 25% by 2030 from 
purchased goods and services, capital goods and upstream 
transportation (vs. FY20 baseline).

   Read more on page 52.

EV Resource and 
Capability

We plan to increase resource and capability in our stores and 
garages with 100% of our technicians trained to service EVs in the 
mid-long term.

7% increase vs. FY22

   Read more on page 50.

EV Service Locations

Grow the number of fixed and mobile Electric Mobility servicing 
locations.

No data available – first year of 
tracking.

66

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTProgress Over The Last 12 Months
This year, we realised the importance of 
having accurate data for setting sensible 
but ambitious targets. This was particularly 
important when considering our suppliers 
and their carbon emissions and how we 
help manage climate risk in our supply 
chain. We have made significant progress 
with the Ecovadis platform and now have 
primary carbon data for 79% of supplier 
spend, giving us good baseline for our 
Scope 3 targets. Without accurate baseline 
data, it is not yet possible to comment on 
reduction of our Scope 3 emissions targets.

Our Scope 1 and 2 science-based target 
was aligned with the more ambitious target 
set out in the Paris 2015 agreement; to 
limit global warming to 1.5ºC. We have 
continued to make good progress against 
this and have reduced our Scope 1 and 2 
emissions by 27% compared to our FY20 
baseline despite acquisitions and rapid 
growth of our mobile van fleet increasing 
our emissions in FY23.

We have invested heavily in equipment and 
training to make our Autocentres EV-ready. 
From a training point of view this has seen 
the number of colleagues EV-trained up by 
7% vs. FY22.

Next Steps
•  Work with the ESG Board and strategic 

and financial planning teams to enhance 
our climate-related targets to provide 
better short-term focus and better track 
progress made regarding climate-related 
risks and opportunities.

•  Focus on integrating captured Scope 
3 data from our suppliers into existing 
calculations to get a more accurate 
reading of total Scope 3 emissions.

•  Detail Halfords net zero plan; headline 

information on how we will transition to a 
lower carbon economy.

67

 halfords.annualreport2023.comChief Financial 
Officer’s Statement

Jo 
Hartley

The “FY23” accounting period represents 
trading for the 52 weeks to 31 March 2023 
(“the financial year”). To provide a better 
understanding of underlying performance, 
financial comparisons will also be made 
relative to FY20, that is, on a three-year 
basis. The disruption from COVID-19 to both 
FY21 and FY22 means that comparators 
against these years are more difficult to 
interpret. From FY24 we will revert to one-
year comparators. All numbers shown are 
on a post-IFRS 16 basis and before non-
underlying items, unless otherwise stated.

Reportable Segments 
Halfords Group operates through two 
reportable business segments: 

•  Retail, operating in both the UK and 

Republic of Ireland; and 

•  Autocentres, operating solely in the UK. 

All references to Retail represent the 
consolidation of the Halfords (“Halfords 
Retail”) and Performance Cycling Limited 
(together, “Tredz and Wheelies”) trading 
entities. All references to Autocentres 
represent the consolidation of the 
Halfords Autocentres, McConechy’s, The 
Universal Tyre Company (Deptford) Limited 
(“Universal”), Axle Group Holdings Ltd 
(“National Tyre”), Avayler Trading Limited 
and LTC Trading Holdings (“Lodge Tyre”) 
trading entities. All references to Group 
represent the consolidation of the Retail and 
Autocentres segments. 

Group Financial Results 

FY23
(52 weeks) 
£m

FY22 
(52 weeks) 
£m

FY20
(52 weeks)
£m

Group Revenue 
Group Gross Profit 
Underlying EBIT 
Underlying EBITDA 
Net Finance Costs 
Underlying Profit 
Before Tax 
Net Non-
Underlying Items 
Profit Before Tax 
Underlying Basic 
Earnings per Share 

1,593.5
785.3
63.6
186.0
(12.1)

51. 5

(8.0)
43.5 

1,382.4
721.7
101.1
207.1
(11.3)

89.8

6.8
96.6

18.8p

35.5p

25.4p 

FY23 vs 
FY22 
change

15.3%
8.8%
(37.1%)
(10.2%)
7.1%

FY23 vs 
FY20 
change

39.5%
34.5%
(9.8%)
(1.4%)
(11.0%)

1,142.4 
584.0 
70.5
188.6
(13.6) 

56.9

(42.7%)

(9.5%)

(34.2) 
22.7

(217.6%)
(55.0%)

(76.6%)
91.6%

“ In what has been a 
volatile macroeconomic 
environment we have 
delivered strong 
revenue growth, 
demonstrating the 
resilience of our 
strategically important 
Services and B2B 
business.”

Profit Before Tax

£51.5m

Dividend Per Share (Full-Year)

10.00p

68

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTFull year FY23 underlying profit before tax 
(“PBT”) was £51.5m, -£5.4m (-9.5%) vs. 
FY20, and -£38.3m (-42.6%) vs FY22. High 
levels of economic uncertainty and ongoing 
consumer financial worries weakened the 
UK economy throughout FY23. The Group 
has seen over an estimated £68m of year-
on-year inflation in FY23, and two of its 
core markets, Consumer Tyres and Cycling, 
have seen significant volume decline, of 
-14% and -24% respectively, vs. FY20. In 
the context of over £90m of headwinds, a 
PBT of -9.5% below FY20 demonstrates 
the underlying strength, cost discipline, 
and strategic progress the Group has made 
over the intervening years. We believe the 
strategic progress made in FY23 will deliver 
strong and growing returns in the mid-term.

In June 2022 we reiterated the importance 
of continuing to grow our Services-
revenues, albeit focused on a few, key 
strategic investments that would make a 
meaningful impact to the Group’s future 
performance. As a result, Lodge Tyre was 
acquired for total consideration of £37.5m 
in October 2022 (with £33.5m paid on 
completion after adjustments and £4.0m 
paid in FY25 subject to performance), the 
integration of National Tyres was advanced 
with Avayler implemented in all sites, and 
the SaaS version of the same Avayler 
software secured its 3rd client. Lastly, 
the launch of the UK’s first, dedicated 
Motoring Loyalty club in March 2022 has 
been successful, with customers engaging 
with the club ahead of our expectations. 
As we set out at our Capital Markets Day 
in April 2023, the platform we have created 
will enable us to grow group Revenues to 
£1.9bn and PBT to between £90m -£110m 
in the mid-term.

Group revenue of £1,593.5m in FY23 
reflected a like-for-like (“L4L”) increase of 
+2.4% from FY22 and +13.4% from FY20. 
Total revenue increased 15.3% from FY22 
and 39.5% from FY20. Total Revenue 
comprised Retail revenue of £979.6m and 
Autocentres revenue of £613.9m. Retail 
revenues grew +3.1% (+£29.0m) versus 
FY20, but declined -2.2% versus FY22, 
primarily due to a significantly softer than 
expected Cycling market. Autocentre 
revenue saw both strong LFL growth of 
31.6% vs FY20 and also benefited from 
acquisitions, with total revenue growth of 
+220.1% vs FY20 and +61.2% vs FY22. 

Group gross profit of £785.3m, +£63.6m 
vs FY22 (FY20: £584.0m) was 49.3% 
of Group revenue (FY22: 52.2%, FY20: 
51.1%), comprising of Retail gross margin 
of 48.6%, up +40bps from FY20, despite 
material increases in the cost of goods sold 
and freight costs, offset by a decrease in 
the Autocentres gross margin of -500bps 
to 50.4%. This reduction in Autocentres 
is driven by the dilutive effect of our 
acquisitions, which are principally focussed 
on the lower gross margin % tyres market. 
Throughout the year, investment was made 
across the Group to support customers 
through the cost-of-living crisis.

Total underlying costs increased to £721.7m 
(FY22: £620.6m, FY20: £513.5m), of 
which Retail comprised £417.4m (FY22: 
£420.9m, FY20: £395.6m), Autocentres 
£299.0m (FY22: £196.6m, FY20: £115.8m) 
and unallocated costs £5.3m (FY22: 
£3.1m, FY20: £2.1m). Unallocated costs 
represent amortisation charges in respect of 
intangible assets acquired through business 
combinations.

The overall cost increase of 40.5% 
(+£208.2m) vs FY20 has been slightly ahead 
of revenue growth over the same period of 
+39.5%. Almost two thirds of the overall 
Group operating cost increase has been 
driven by acquisitions, either annualising a 
part year in FY20 or having been acquired 
during the period. A further increase in 
operating costs has also resulted from LFL 
revenue growth in both Autocentres and 
Retail, significant cost inflation across the 
Group, and investment in areas of strategic 
importance such as our Motoring Loyalty 
Club, our Avayler platform, digital, and 
colleague training. 

When compared to FY22, operating costs 
have increased £101.1m (+16.3%), growing 
slightly ahead of revenue growth over the 
same period of +15.3% . Acquisitions 
have contributed approximately half of 
the cost increase, with National acquired 
in H2 FY22, and Lodge from H2 FY23. 
Additionally, the Group has been exposed 
to significant inflationary headwinds in both 
labour and general operating costs year 
on year, and has also seen Business Rates 
Relief fully normalised in FY23, with c.£11m 
of rates not levied in FY22. To mitigate 
these impacts we have continued with our 
focus on cost and efficiency, having saved 
approximately £20m of costs year-on-year, 
ahead of our initial target of £15m. These 
savings were delivered through initiatives 
including 26 store and garage closures in 
FY23 where more profitable trade transfer 
exists, lease renewals on 41 retail stores 
saving 21.7% on average, support centre 
headcount rationalisation and numerous 
other initiatives.

Group Underlying EBITDA decreased 10.2% 
vs FY22 and 1.4% vs FY20 to £186.0m, 
whilst net finance costs were £12.1m (FY22: 
£11.3m, FY20: £13.6m). Underlying Profit 
Before Tax for the year decreased 42.6% vs 
FY22 and 9.5% vs FY20 to £51.5m. 

Non-underlying items totalled a £8.0m debit 
in the year, relating to restructuring costs, 
acquisition costs and the costs associated 
with property closures. FY22 non underlying 
items were a credit, primarily reflecting 
the release of property provisions taken 
as a result of a retail portfolio review, with 
the charge in FY20 largely relating to that 
same review. After non-underlying items, 
Group Profit Before Tax was £43.5m, (FY22: 
£96.6m, FY20: £22.7m). 

Retail 

Revenue 
Gross Profit 
Gross Margin 
Operating Costs 
Underlying EBIT 
Non-underlying 
items 
EBIT 
Underlying 
EBITDA 

FY23 
(52 weeks) 
£m
979.6
476.0
48.6%
(417.4)
58. 6

FY22 
(52 weeks) 
£m
1,001.6
510.7
51.0%
(420.9)
89.8

FY20
(52 weeks) 
£m
950.6 
458.4 
48.2% 
(395.6) 
62.8 

FY23 vs 
FY22 
change 
(2.2%)
(6.8%)
(240bps)
(0.8%)
(34.7%)

FY23 vs 
FY20 
change
3.1%
3.8%
 40bps
5.5%
(6.7%)

(0.7)
57.9 

8.9
98.7

(30.7) 
32.1 

(108.0%)
(41.3%)

(97.7%)
80.4%

142.0

168.4

159.0

(15.7%)

(10.7%)

69

 halfords.annualreport2023.com 
Chief Financial 
Officer’s Statement

Revenue of £979.6m reflected a LFL sales increase of +9.9% vs FY20 and -1.8% vs FY22. 
Total revenue increased +3.1% vs FY20 after adjusting for the 53 stores that have closed, 
and declined -2.2% vs FY22. FY23 consumer confidence has been very volatile with the 
impacts of increasing interest rates, energy bills and general inflation severely impacting 
customers willingness to spend. This had a notable impact on more discretionary and higher-
ticket product sales at Halfords. Whilst cycling started FY23 with some degree of resilience, 
the latter part of Q3 onwards saw a marked deterioration in performance aligned to the 
increased economic uncertainty arising from the Autumn mini budget. The British Cycling 
Association estimates the cycling market closed FY23 with sales volumes 24% below pre-
COVID levels however significant market inflation partly offset the volume decline, resulting in 
a full year sales performance of -8.3% vs FY20 and -11.2% vs FY22 . Motoring fared better, 
with the needs-based categories performing strongly, more than offsetting discretionary, big-
ticket items such as technology and touring. Full year Motoring sales closed FY23 +10.3% 
above FY20 and +3.6% vs FY22 . The above factors have resulted in Motoring increasing its 
mix of the Retail business by +3.6ppts vs FY20. 

The Retail Operational Review in the Chief Executive’s Statement contains further 
commentary on the trading performance in the year. Like-for-like revenues and total sales 
revenue mix for the Retail business are split by category below: 

FY23
LFL 1yr
(%)
+4.0%
-10.9%
-1.8%

FY23
LFL 3yr
(%)
+14.5%
+1.3%
+9.9%

FY23 
Total sales 
mix 
(%)
62.0
38.0
100.0

FY22 
Total sales 
mix 
(%)
59.4
40.6
100.0 

FY20 
Total sales 
mix 
(%)
58.4
41.6
100.0 

Motoring 
Cycling 
Total 

Gross profit for the Retail business, at £476.0m, -£34.7m vs FY22 (FY20: £458.4m) 
represented 48.6% of sales, a decrease of -240bps on FY22 and an increase of +40bps on 
FY20 (FY20: 48.2%). Versus FY20, the increase in Motoring mix has contributed +0.6ppts 
of accretion with the remaining movement a result of rate movements withing Motoring and 
Cycling. Whilst Cycling has seen strong underlying profitability improvements since FY20, 
as noted in our previous updates, during FY23 it has faced very significant inflationary 
pressures from both cost of goods and freight.

Retail operating costs before non-underlying items were £417.4m, a decrease of 0.8% 
on FY22 and an increase of 5.5% on FY20 (FY22: £420.9m and FY20: £395.6m). The 
decrease against FY22 has been driven by benefits associated with our cost transformation 
programme as well as a reduction in bonus accruals that were made as a result of lower 
overall Group performance. The prior year benefitted from £7m of non-recurring Business 
Rates Relief.

Underlying EBIT was £58.6m, -34.7% vs FY22 and -6.7% vs FY20 with cost and efficiency 
savings helping to mitigate a tough trading environment, in particular, our discretionary 
category sales and significant inflationary headwinds.

FY23 
(52 weeks) 
£m
613.9
309.4
50.4%
(299.0)
10.4

FY22 
(52 weeks) 
£m
380.8
211.0
55.4%
(196.6)
14.4

FY20
(52 weeks) 
£m
191.8 
125.6 
65.5% 
(115.8) 
9.8 

FY23 vs 
FY22 
change 
61.2%
46.6%
(500bps )
52.1%
(27.8 %)

FY23 vs 
FY20 
change
220.1%
146.3%
(1510bps)
158.2%
6.1%

(7.3)
3.1

49.5

(2.1)
12.3

38.8

(3.5) 
6.3 

247.6%
(74.8%)

108.6%
(50.8%)

29.6 

27.6%

(67.2%)

Autocentres 

Revenue 
Gross Profit 
Gross Margin 
Operating Costs 
Underlying EBIT 
Non-underlying 
items 
EBIT 
Underlying 
EBITDA 

70

Autocentres generated total revenues of 
£613.9m, an increase of 220.1% on FY20 
(LFL increase of 31.6%) and 61.2% on FY22 
(LFL increase of 15.4%). Non-LFL revenues 
versus FY20 included either full or part year 
benefits from our six acquisitions: Tyres 
on the Drive and McConechy’s acquired in 
October and November FY20 respectively, 
Universal in March FY21, Iverson Tyres in 
November FY22, National Tyre in December 
FY22 and Lodge Tyre in October FY23. Our 
acquisitions added over £250m of revenue 
versus FY20 and c.£170m versus FY22. 

Gross profit of £309.4m (FY22: £211.0m, 
FY20: £125.6m) was 50.4% of sales; a 
decrease of 500bps on FY22 and 1510bps 
on FY20. The gross profit growth of 
nearly +150% was again a result of our 
acquisitions, with underlying profitability 
in our existing garages held despite an 
increase in more dilutive tyre sales. This 
has been a result of our Avayler operating 
system, that centralises buying and 
improves utilisation to deliver higher levels 
of sales for a given cost base.

The decrease in gross profit % as noted 
previously, has been as a result of our 
acquisitions, which are gross margin rate 
dilutive given their business model focus on 
tyres. Most notably, Universal, McConechy’s 
and now Lodge Tyre, operate within the 
commercial B2B sector and as such has 
a different operating model of lower gross 
margin but strong margin per worked hour, 
and more resilient revenues. National Tyre 
operates primarily within the B2C sector, 
more aligned to our core Autocentres 
business, but also with a heavy tyre mix and 
lower gross margins. As detailed at the time 
of acquisition and at our CMD in April 2023, 
we are confident that significant synergies 
will be delivered through a combination 
of greater scale and leveraging our digital 
operating model which will result in stronger 
operating margins across the enlarged 
Autocentres group looking forward.

Operating costs were £299.0m, +£183.2m 
(+158.2%) above FY20 and +£102.4m 
(+52.1%) above FY22. As noted above, 
almost two thirds of this increase has been 
a result of acquisitions vs FY20 and the 
remaining amount driven by investment 
to support strong LFL sales growth in the 
core business and inflationary pressures, 
particularly in wage costs. 

Autocentres underlying EBIT was £10.4m 
(FY22: £14.4m, FY20: £9.8m). FY22 
benefited from one off COVID related rates 
relief, and profit on the sale and leaseback 

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORT 
of certain Universal sites. In FY23 the 
performance of National Tyre (and to a 
lesser relative extent, the other Autocentres 
businesses) was adversely impacted by a 
weak tyre market, which has not recovered 
to pre-Covid levels as drivers continue 
to replace their tyres with less frequency 
and at lower price points, reflecting very 
low consumer confidence levels. This 
impact, together with the material cost 
inflation during the year, was partly offset 
by underlying trading performance and 
the synergy savings from acquisitions, 
which were in line with business case. 
Our intention had been to mitigate profit 
erosion driven by cost inflation through 
driving more higher margin servicing, 
maintenance and repair work, underpinned 
by growing capacity in our garages. As 
we communicated in our January trading 
update, recruiting skilled technicians 
during FY23 was more difficult that we’d 
anticipated and as a result we were unable 
to fully offset the cost inflation. Strong profit 
growth is anticipated in Autocentres in FY24 
as the tyre market begins to recover, we see 
the full year benefit of Lodge ownership, a 
second year of synergy savings following 
the National acquisition and drive better 
garage utilisation.

Portfolio Management 
In FY23 we continued to grow our Services 
business through the acquisition of 
Lodge Tyre.

The total number of fixed stores or garages 
within the Group stood at 1,036, with a 
further 269 vans across HME, National and 
Havebike and 479 Commercial vans as at 
31 March 2023. The portfolio comprised 
393 Halfords Retail stores (end of FY22: 
400) and 643 Autocentres garages (end of 
FY22: 611). 

The following table outlines the changes in 
the portfolio over the year: 

Relocations 
Leases 
renegotiated 
Refreshed 
Openings/
Acquisitions 
Closed 

Stores Garages  Vans 
– 

–

–

41
–

–
7

37
–

51
19

–
–

265
–

Costs in relation to the organisational 
restructuring activities are made up of: 
redundancy costs of £3.1m (PY: £0.3m), 
£1.6m (PY: £0.8m) for the replacement 
of the WMS system, £0.4m (PY: £nil) 
relating to our master data management 
system and £1.2m for the new system 
and financial dual running costs incurred 
in the integration of National Tyre. These 
costs are not part of recurring business 
and therefore, have been deemed non-
underlying expenses.

b. In the current and prior periods, costs 

were incurred in relation to the investments 
in National Tyre, Iverson, HaveBike, and 
Universal. 

•  £1.9m costs incurred in FY23 (PY: 

£2.5m) relating to professional fees in 
respect of acquisition of National Tyre 
and Lodge Tyre;

•  In FY22 £0.2m related to the 

acquisition of trade and assets of both 
Iverson and HaveBike;

•  In FY22 £0.1m related to the 
acquisition of Universal. 

c. During the prior period the HMRC audit into 
National Minimum Wage was concluded 
and fully settled and paid, this led to a final 
release of the provision of £2.2m.

d. In the current year, £3.6m of closure costs 
were recognised representing the costs 
associated with the closure of a number of 
garages across Autocentres after a review 
of the garage portfolio post-acquisition 
of National Tyre. In FY22 closure costs 
were recognised relating to the closure of 
a number of stores and garages following 
a strategic review of the profitability of 
the physical estate. The provision related 
to the impairment of right-of-use assets 
and tangible assets and property costs 
as well as ongoing onerous commitments 
under the lease agreements and other 
costs associated with the property exits. 
We continue to utilise the provision in the 
current year but have also had a release of 
£3.8m (PY: £8.5m) as a result of a £2.3m 
impairment reversal and a £1.5m change in 
lease terms.

In Retail, seven stores closed during the 
year, three of them in the final quarter. When 
analysing the anticipated sales transfer to 
other channels and neighbouring stores, 
it was considered more profitable to the 
Group to close these stores and reduce the 
overall cost base.

The number of lease expiries, or breaks 
under option, increases significantly within 
the next five years. Retail will see more 
than three quarters of stores experience 
optionality within five years, allowing for a 
high degree of flexibility within the estate. 
The average remaining lease length in Retail 
is 3.3 years. 

Within Autocentres, no garages were 
opened organically, but 51 garages and 265 
vans were acquired through the acquisition 
of Lodge Tyre in the year and 19 garages 
were closed, taking the total number of 
Autocentre garages to 643 as at 31 March 
2023 (end of FY22: 611).

With the exception of nine long-
leasehold and three freehold properties 
in Autocentres, the Group’s locations are 
occupied under short-term leases, the 
majority of which are on standard lease 
terms, typically with a five to 15-year term 
at inception and with an average lease 
length of under six years. 

Net Non-Underlying items
The following table outlines the components 
of the non-underlying items before tax 
recognised in the 52 weeks ended 31 
March 2023: 

Organisational 
restructure costs (a) 
Acquisition and 
investment-related 
fees (b) 
One-off claims (c) 
Closure costs (d) 
Net non-underlying 
items 

FY23 
£m

FY22 
£m

6.3

1.1

1.9
–
(0.2)

2.8
(2.2)
(8.5)

8.0

(6.8)

a. In the current and prior period, separate 

and unrelated organisational restructuring 
activities were undertaken. In FY22, a 
strategic redesign of the in-store operating 
model was undertaken to better meet our 
customers’ expectations and deliver a 
consistent shopping experience across 
our estate. In FY23, the group have 
undertaken a restructure of the support 
centre.

71

 halfords.annualreport2023.com 
Chief Financial 
Officer’s Statement

Finance Expense 
The net finance expense (before non-
underlying items) for the 52 weeks ended 
31 March 2023 was £12.1m (FY22: £11.3m) 
reflecting increase in bank interest due to 
being drawn down on the Revolving Credit 
Facility (RCF), partially offset by a decrease 
in lease liability interest due to the aging of 
the lease portfolio. 

Taxation 
The taxation charge on profit for the 52 
weeks ended 31 March 2023 was £9.5m 
(FY22: £18.9m), including a £1.1m credit 
(FY22: £1.7m charge) in respect of non-
underlying items. The effective tax rate of 
21.9% (FY22: 19.5%) differs from the UK 
corporation tax rate (19%) principally due 
to the impact of current and deferred tax on 
employee share options and non-deductible 
expenditure on business acquisitions.

Earnings Per Share (“EPS”) 
Underlying Basic EPS post IFRS 16 was 
18.8 pence and after non-underlying 
items 15.6 pence (FY22: 35.5 pence and 
37.9 pence after non-underlying items), 
a reduction of 47.0% or 58.8% after non 
underlying items, on the prior year. Basic 
weighted-average shares in issue during the 
year were 217.4m (FY22: 204.7m). 

Dividend (“DPS”) 
Following the payment of an interim 
dividend of 3.0p per share on 20 January 
2023, the Board are proposing a FY23 final 
dividend of 7.0p per share (FY22: 6.0p 
per share) which will absorb an estimated 
£15.3m (2022: £13m) of shareholders’ 
funds. It will be paid on 15 September to 
shareholders who are on the register of 
members on 11 August 2023. This results in 
a total of 10.0p per share for the year (FY22: 
9.0p per share). 

Capital Expenditure 
Capital investment, excluding right of use 
assets, in the 52 weeks ended 31 March 
2023 totalled £48.1m (FY22: £49.2m) 
comprising £26.6m in Retail and £21.5m 
in Autocentres. Within Retail, £3.6m (FY22: 
£11.4m) was invested in stores and £15.7m 
in technology systems, which included the 
continued development of the Group’s web 
platforms and further investment in our data 
capability.

The capital expenditure in Autocentres 
principally related to the replacement of 
garage equipment and further development 
of Avayler (PACE), our digital garage 
workflow system. 

Inventories 
Group inventory held as at the year-end was 
£256.2m (FY22: £222.1m). Retail inventory 
increased to £202.8m (FY22: £194.5m), 
driven by the impact of FX and freight on 
stock pricing. Retail stock volumes were 
lower year on year. 

Autocentres’ inventory was £53.4m (FY22: 
£27.6m). The increase in inventory primarily 
relates to the acquisition of Lodge Tyre, as 
well as increased focus on tyre sales and 
therefore stock holding.

Cashflow and Borrowings 
Operating Cash Flow was £169.8m (FY22: 
£131.8m), reflecting a working capital 
outflow of £ 12.9m, as Retail inventory and 
associated creditors normalised after Covid 
and we invested in Tyres stock to support 
a growing area. After acquisitions, taxation, 
capital expenditure and net finance costs, 
Free Cash Flow of £3.1m (FY22: -£14.9m) 
was generated in the year. Group Debt was 
£348.7m (FY22: £344.9m). 

Principal Risks and Uncertainties 
The Board considers the assessment of 
principal risks and the identification of 
mitigating actions and internal control to 
be fundamental to achieving Halfords’ 
strategic corporate objectives. In the Annual 
Report and Accounts, the Board sets 
out what it considers to be the principal 
commercial and financial risks to achieving 
the Group’s objectives. The main areas of 
potential risk and uncertainty in the balance 
of the financial year are described in the 
Strategic Report of the 2023 Annual Report 
and Accounts. These include: 

•  Business Strategy 

–  Capability and capacity to effect 

change 

–  Stakeholder support and confidence 

in strategy

–  Value proposition 

–  Brand appeal and market share

–  Climate Change & Electrification 

•  Financial

–  Sustainable business model

•  Compliance

–  Regulatory and compliance 

–  Service quality 

–  Cyber security

•  Operational

–  Colleague engagement/culture 

–  Skills shortage 

–  IT infrastructure failure 

–  Disruption to end-to-end supply chain

Specific risks associated with performance 
include the success, or otherwise of peak 
trading periods (e.g., Christmas) as well 
as weather-sensitive sales, particularly 
within the Car Maintenance and Cycling 
categories in the Retail business. 

Jo Hartley
Chief Financial Officer

21 June 2023

72

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORT halfords.annualreport2023.com

73

Risk  
Management

Risk Management Framework
The Board has overall responsibility for the 
management of risk and the identification 
of principal risks that may affect the 
Group’s strategic objectives. Specifically, 
the Board determines the nature and 
extent of risk exposure that the business 
is willing to take in pursuit of its strategy. 
The Audit Committee, on behalf of the 
Board, has responsibility for maintaining 
oversight of the Group’s framework for risk 
management. 

Our framework for risk management 
ensures a standardised approach from 
identification to the reporting of risks. 
Applying the Group’s appetite for risk 
ensures a consistent approach can be 
applied to threats and opportunities 
throughout all our operations.

Changes to the risk profile of the business, 
alongside significant and emerging risks, 
are escalated to the Audit Committee, 
which routinely receives deep-dive analysis 
and regulatory updates on key risks. Please 
see pages 122 - 127 for details of Audit 
Committee activities during the year.

Principal Risks
The Audit Committee reviews the 
effectiveness of the risk management 
processes and monitors the assessment 
of the Group’s principal risks, reflecting 
on external factors and their impact on 
strategic priorities. Each principal risk has 
an Executive owner and is included within 
a Corporate Risk Register, which is subject 
to a “top-down” review. Operational risk 
registers are maintained to provide greater 
granularity, a “bottom-up” perspective and 
a further means to identify emerging risks. 

Principal risk changes: There are thirteen 
principal risks, and these remain unchanged 
year on year.

As we look forward, the service quality risk 
is considered to be slightly elevated as a 
result of the rapid scaling of the Group, and 
enhanced training is being put in place. All 
other risks are considered to remain stable.

The broad macroeconomic and consumer 
environment remains challenging. The 
Group has identified and implemented a 
number of mitigating actions to manage the 
resultant risk, primarily through continuing 

to invest to support customers through a 
cost of living crisis, driving cost savings and 
efficiency savings, and through its evolution 
to become a consumer and B2B services 
focused business.

Emerging Risks
The evolution of risk is actively considered 
at Board level and across the senior 
management team. Emerging risk is seen 
as an undefined risk that may eventually 
develop to materially impact the business 
in the future. The Audit Committee receives 
presentations from contributors to the 
risk management process with insight 
on key risk themes such as economic, 
environmental, technological, societal,  
and geopolitical.

Risk Appetite
During the year the Board asked the 
Executive Team to refresh the risk appetite 
statements. The Executive Team reflected 
on the requirement for a more dynamic 
approach to determining risk appetite 
and defined a new framework. Refreshed 
appetite statements align the tolerances to 
the strategic aims of the business.

74

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTBoard and Audit Committee

Overall oversight of risk management and internal control framework:

•  Full annual review of effectiveness of risk management and internal control systems, corporate risk register, and risk appetite 

undertaken by Audit Committee with assessment delivered to Board for approval.

•  Update on changes to risk and internal control environment presented by Internal Audit to Audit Committee at each meeting.

Whistleblowing Process
Regular KPI Reporting

Regular Management Presentation to 
Board and Audit Committee

Internal Audit Reports
Corporate Risk Register

Shops, Garages,  
Distribution Centres and  
Customer-facing Businesses

Corporate Functions

Internal Audit

First Line Assurance
Operating within agreed policies and 
procedures, for example:

Second Line Assurance
•  Identify developments in risk and 

internal control environment.

•  Develop and implement strategy, 

policies, procedures and controls to 
manage risk.

Third Line Assurance
•  Independently review quality of key 
internal controls and management 
assessment of risk.

•  Challenge management to enhance 

control environment.

•  Delegated authorities  

(“How We Do Business”).

•  Quality standards.

•  Retail guidelines (“Retail Basics”).

•  Health and Safety policies.

•  Colleague handbooks.

•  Regular oversights.

•  Performance monitoring.

•  Regular management presentation 
to Board and Audit Committee.

•  Risk and internal control analysis.

•  Maintain Corporate Risk Register.

•  Corporate Risk Register.

Internal Audits
Risk and Internal Control Analysis

75

 halfords.annualreport2023.comOur Principal Risks  
and Uncertainties

1  Capability and Capacity to Effect Change 

Failure to build sufficient capacity and capability (in terms of our people, processes, and systems) to successfully implement the transformation required 
across the business, may result in the expected benefits of our strategy not being delivered, thereby risking the future sustainability of the business. 

Current Mitigation

Focus in 2024

•  Continue to align our change plan with the key objectives of the 

corporate strategy.

•  Further enhance tracking and monitoring of project progress and 

delivery through use of software.

•  Enhance change capability more broadly across the wider business.

•  A dedicated Transformation and Change team lead by the Group 
Strategy Director and supported by experienced Programme and 
Project Managers has supported the successful delivery of change 
projects.

•  The continued advancement of our change programme is managed 

through a Transformation Board, providing the necessary governance 
for delivery of the strategy. The Transformation Board ensures there 
is a robust approval process for each project, allocates resource and 
monitors progress. Programme and Project Managers are in place 
within the business to whom projects can be assigned and this has 
been supplemented by specialist resource to boost capability. In 
affecting change, Halfords is requiring all contributing colleagues to 
observe the principles of Responsible, Accountable, Consulted, and 
Informed (“RACI”).

2  Stakeholder Support and Confidence in Strategy 

Failure to secure and maintain our stakeholders’ (investors, suppliers, colleagues) support for our strategy, will mean they may lose confidence in the 
business and withdraw their resources.

Current Mitigation

Focus in 2024

•  Throughout the year we have sought to engage internal and external 
stakeholders to ensure their understanding of our performance and 
strategy.

•  The CMD in April 2023 provided further support and understanding 

of the long term prospects of the business.

•  Maintain progress on the delivery of our strategic objectives.

•  Continue to proactively engage with investors through scheduled 

events and transparent and regular communication, demonstrating 
progress against the targets laid out at our Capital Markets Day.

•  Enhance understanding of colleague engagement through more 
regular surveys throughout the year and continuing our regular 
listening groups.

3  Value Proposition 

If investment in our motoring product value proposition and group value perception is insufficient to retain existing customers and/or attract new ones, 
and/or we lose market share to online retailers and discounters, the impact could be a loss of sales volume. Pricing decisions will be important in the 
current environment. There is a risk that investing in price without a corresponding increase in volume leads to a diminution of financial returns and 
equally that increasing prices outside of market movements, could damage our value perception.

Current Mitigation

Focus in 2024

•  Our strategy emphasises the importance of creating value for 

•  Maintaining an agile trading plan, flexing promotions to respond to a 

customers by delivering advice and services alongside the sale of a 
product and during the year we rolled out solution selling across the 
business to ensure that we were meeting customers needs.  

•  We also invested to support customers in a cost of living crisis, 
reducing thousands of prices across our motoring category and 
launching our “Never Beaten On Price” campaign on a number of 
fitted product categories, including tyres. In addition, we continued 
to improve our financial services offering, cycle to work proposition 
and pre-loved bike offer, making our products accessible to more 
customers.

•  Our value proposition was further enhanced by the Motoring Loyalty 
Club, which grew to 1.7m members during the year. This provided 
members with access to a wide range of benefits and discounts.

changing customer landscape.

•  Enhancing our financial services proposition to offer more flexible 

payment options to customers.

•  Growing and enhancing the Motoring Loyalty Club to help even more 

customers enjoy savings and benefits.

•  Introducing dynamic pricing in garages to enable customers to make 

their own choices around price and convenience.

76

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTKey 

 Risk increasing 

 Risk decreasing 

 No risk movement 

N  New risk

4  Brand Appeal and Market share 

Investment in awareness of our brand and our services is insufficient to increase our brand relevance, in which case we will be unable to 
maintain and grow our customer base or improve our customer shopping frequency and spend and correspondingly build market share.

Current Mitigation

Focus in 2024

•  During the year we grew market share across our core categories of 

Motoring Product, Cycling and Tyres, supported by a strong customer 
proposition, investment in price, our Motoring for Less campaign, and 
a range of enhancements to our on line customer journey. 

•  Continuing to drive personalisation and relevance through effective 
use of data and CRM, as we begin to know more about customers 
vehicles than they do.

•  Enhancing the cycle to work platform to make the proposition 

•  The integration of National Tyres and the acquisition of Lodge Tyres 

accessible to more companies, particularly SMEs.

during the year gave customers access to even more touch points at 
which to enjoy our products and services.

•  The Motoring Loyalty Club bought hundreds of thousands of new 

customers to Halfords, increasing brand appeal through our free and 
premium propositions.

•  Extending ranges in categories such as car parts where market share 

is currently low.

•  Continuing to grow the Motoring Loyalty Club and starting work to 

develop a Cycling Loyalty Club.

5  Climate Change and Electrification 

The climate crisis is already having a profound effect through extreme weather events - floods, drought and raising sea levels -  all of which have 
the ability to disrupt our supply chains and impact our ability to operate our business effectively. These risks have been assessed in detail and 
whilst flooding is likely to impact select Halfords stores and garages across the UK, our most material climate related risks and opportunities 
are in response to the evolving regulatory landscape; in particular, the ban on new internal combustion engine (ICE) vehicles being sold in the 
UK from 2030 as part of the UK Government’s net zero ambitions. More sustainable mobility options, including Electric Vehicles, E-Bikes and 
E-Scooters are therefore going to be crucial over the next decade as the country prepares for the shift away from conventional fuel sources and 
transition to a lower carbon economy. This transition will impact our motoring and cycling business in the short, medium and long-term.

Failure to respond adequately to the demand for sustainable mobility options through our products and servicing offers could lead to a loss in 
confidence, market position and revenue. 

Our service proposition does not match customer demand for electrification solutions in motoring and cycling, leading to profound disruption in 
our core markets. 

Failure to deliver against our climate strategy and net zero targets, leading to a loss in confidence from our stakeholders and potential 
reputational damage.

Current Mitigation

Focus in 2024

•  Halfords has an ESG Committee that meets regularly to monitor 
legislative changes, climate related due diligence and reporting 
requirements as well as monitoring of the regulatory environment 
for changes to policies around e.g., sale of ICE vehicles, tax breaks 
for e-mobility or infrastructure developments. Reporting and risk 
management follow a roadmap to support the requirements of the 
Taskforce on Climate Related Financial Disclosure (TCFD).  Strong 
progress has been made and will continue in the collection of 
supply chain emissions, to measure, monitor and reduce our scope 
3 emissions - which make up a significant proportion of our overall 
carbon footprint. 

•  A Robust Electrification strategy is in place, challenges, performance 

and successes are analysed, and strategy regularly adjusted as 
appropriate. There is regular landscape monitoring for electric 
vehicles (EVs) both from a manufacturing side and consumer uptake 
side so that we can appropriately respond to the rise of e-mobility.

•  Our e mobility proposition continues to evolve to support sustainable 

choices, with new options like EV servicing on the drive through 
Halfords Mobile Experts.

•  Our investment in training and equipment continues to ensure we 

lead as the No. 1 choice for electric mobility. 

•  Our climate strategy is on track with over delivery of our ambitious 
scope 1 and 2 targets and excellent progress against scope 3, 
exceeding our data capture target in FY23. 

77

 halfords.annualreport2023.comOur Principal Risks  
and Uncertainties

6  Sustainable Business Model 

Alongside pre-existing changes in customer habits and expectations, the recent spike in UK supply chain and consumer inflation is creating challenging 
economic conditions. Unless we can mitigate the significant levels of cost inflation (through cost mitigation and savings, growth in new business areas, 
and increasing selling prices), we will be unable to maintain a sustainable business model.

Current Mitigation

Focus in 2024

•  Service related sales now account for 48% of the Group’s Revenue, 
resulting in more stable revenue streams and reduced exposure to 
discretionary expenditure.

•  Cost Transformation programme to focus on short, medium and 

long-term cost reduction opportunities. 

•  Externally supported better buying program in place, supporting 

•  Freight costs were well managed throughout the year to remain 

significant reduction in the cost of goods for resale.

below spot prices, through successful negotiation.

•  Fixed cost contracts entered into for inflationary cost  

•  During the year, our cost and efficiency program delivered over £20m 

categories – e.g. Freight and Utilities.

of savings, exceeding the FY23 target of £15m.

•  Detailed price/elasticity analysis helped to optimise consumer 

pricing decisions.

•  Rental costs reduced through property renegotiations;  

underperforming stores/garages closed at lease  
renewal. 

•  Longstanding supplier relationships were optimised to extract value 

•  Productivity analysis ongoing through digital  

from supplier contributions/support.

technology.

•  US Dollar hedging programme helped to mitigate significant 

•  Group Data Platform identifying sales, cost and  

weakening of sterling, resulting in no adverse cost headwinds from 
FX in FY23.

productivity opportunities.

•  FX hedging programme in place. 

•  Energy cost increases in FY23 were fully mitigated through buying 

ahead at October 2021 pricing.

•  Debt facilities extended.

7  Regulatory and Compliance 

A failure to adhere to our legal and/or regulatory obligations for some, or all, of the Group’s activities leads to an inability to meet our responsibilities to 
stakeholders and/or the imposition of financial penalties, placing a strain on the business.

Current Mitigation

Focus in 2024

•  There is continual monitoring of legal and regulatory developments 

•  Continued monitoring of legal and regulatory developments  

for all regions where the Group operates. A suite of policies sets out 
the Group’s commitment to conduct its business with honesty and 
integrity. The senior leadership team communicates tone from the 
top to provide guidance to colleagues on all policy commitments. 

for all regions where the Group operates.

•  Improved Policy and procedures.

•  Compliance Monitoring and Review.

•  Focussed development of the H&S culture through  
improved KPI reporting, Investigations and training.

•  Development of wellbeing standards.

•  Regular training and information provided through  

user-friendly channels.

•  Compliance training is provided to new colleagues as required with 

refresher courses thereafter. Regular horizon scanning is undertaken 
to capture new regulations and requirements. During the year, a 
Finance Risk Committee was established to focus on all aspects of 
financial risk and compliance.

•  We have a code of conduct with our suppliers whom we monitor 
for compliance across ethics: environmental management; labour 
practices; and human rights.

•  Health and safety, Data Protection and Financial Conduct Authority 

compliance are managed by experts reporting to dedicated 
committees with representatives across the business to assess our 
regulatory rigour. 

•  An established Whistleblowing process enables colleagues to report 

suspected or actual wrongdoing in confidence.

78

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTKey 

 Risk increasing 

 Risk decreasing 

 No risk movement 

N  New risk

8  Service Quality 

The services we provide fall below the quality standards to which we are committed, placing customers at risk of harm. 

Current Mitigation

Focus in 2024

•  All colleagues are provided with dedicated training and adhere to 

•  External Mystery Shop in place to monitor performance.

•  An enhanced complaints programme with root cause analysis and 

learnings by garage.

•  Additional training and support in place for National garages.

•  Target quality and training in underperforming garages.

established quality control and safety procedures, with compliance 
audits by management. We also have a dedicated compliance team 
monitoring our regulated activities.

•  In Autocentres our digital operating platform, PACE, enables 

increased workflow, productivity, and quality assurance.  PACE 
drives service quality by requiring quality controls to be completed 
on all workshop colleagues as determined by the Technician Quality 
Rating. All our Quality Controllers follow an approved training 
pathway and receive refresher training annually.

•  We have a Retail Contact Centre that provides a level of call answer 
rates that ensures we can provide a quality service to our customers 
whatever channel they choose.

9  Cyber Security 

If we fail to sufficiently prevent, detect, and respond to cyber incidents and attacks, they may result in disruption of service, compromise of sensitive 
data, financial penalties from regulatory authorities, financial loss, and reputational damage.

Current Mitigation

Focus in 2024

A programme of activities has matured our Governance, Risk and 
Compliance function and improved our visibility, alerting and reporting 
to provide a pro-active approach to cyber security.

•  Moving to a tactical and operational security model by transitioning 
to alignment with ISO27001 and away from the NIST Framework to 
ensure focus remains on the security fundamentals required. 

•  Identity & Access Management enhancement.

•  Incident Management and response simulation and training.

•  Further enhancing website security.

A fully functional Security Operations Centre operated by our third 
party provider, TCS, provides real time analysis of threats and a 
heavy focus on incident management has ensured detection and 
response times are reduced.

Our security partner, TCS, provides first line assurance security  
operations capabilities including vulnerability management, email  
filtering, and website security.

•  Within our Risk Management Framework our Information Security 

team provides the second line assurance role identifying and 
managing cyber-related risk, and developing and implementing our 
internal control framework.

•  Third line assurance is provided by Internal Audit.

•  A perpetual education and awareness campaign is provided to all  

colleagues. Regular briefings promote an understanding of the risks 
to our data and the benefits of good security practices. 

•  The Audit Committee is regularly briefed by senior Technology  

management on the business’ cyber security framework.

79

 halfords.annualreport2023.comOur Principal Risks  
and Uncertainties

10  Colleague Engagement/Culture 

Our employment model may not be sufficiently attractive to recruit and retain the talent that we need.  We do not maintain a sufficiently positive culture, 
failing to support a diverse and inclusive community. 

Current Mitigation

Focus in 2024

•  In FY23 we have launched our colleague strategy across the key 
stages of the colleague Lifecyle of ‘Find Me, Train Me, Grow Me, 
Keep Me’ with plans across each to drive attractiveness of our 
employee proposition. 

•  Launch of our Diversity and Inclusion strategy, which will broaden 

our attraction to external talent and support internal talent 
development.

•  Further developing our colleague engagement strategy to broaden 

•  We are maintaining our position as an above National Minimum 

our listening and better inform our actions.

Wage employer in our retail business and maintained a skills related 
pay progression for our skilled colleagues across the group to ensure 
market competitiveness. 

11  Skills Shortage 

We may be unable to recruit, retain and develop enough people to have the different mix of skills that we need at all levels across the business, in the 
near and longer term.

Current Mitigation

Focus in 2024

In FY23 we have started a review of our systems and processes to 
support recruitment and retention that has seen us reduce labour 
turn over by 7%, this has included: 

In FY24, our focus will be across the Employee Value Proposition 
to drive greater retention and attraction and colleague 
development:

•  Investment in pay for key roles in our garages - MOT Testers and 

•  Launching a technical career pathway through our Academy that 

Management.

•  Implementation of an enhanced referral scheme to our internal 

colleagues for referring external hires.

•  Attraction and development of 100 garages apprentices, up 

from 26 in FY22.

will set out the development journey for every technical colleague - 
demonstrating a career and reward journey.

•  Investing in a leadership development programme in our garage 

services business to develop our regional and centre managers to 
develop leadership capability.

•  Launching ‘The Academy’ our digital learning system to step change 

•  Development of 200 future retail managers through our Aspire 

our digital learning and development capability.

programme and delivery of leadership development for our retail 
area managers.

•  Reviewing our careers website to refresh our applicant journey and 

employee brand.

•  Evolving our recruitment operating model to a centralised 

support model that gives retail managers greater visibility and 
ownership of their recruitment at a local level.

•  Implementation of our Hybrid working approach for Support 
Centre colleagues to create a balance of remote and face to 
face working.

80

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTKey 

 Risk increasing 

 Risk decreasing 

 No risk movement 

N  New risk

12  IT Infrastructure Failure 

Failure in our IT system(s) may cause significant disruption to, or prevention of, normal business-as-usual activities.

Current Mitigation

Focus in 2024

•  Controls have been built out this year to maintain integrity of our 
infrastructure through a governance of vendors and technology.

•  All changes related to infrastructure are presented under change 
control with specific approval. Halfords monitoring capability has 
been enhanced.

•  A number of our critical applications have been migrated into 

cloud for enhanced availability. Halfords key trading systems not 
migrated to cloud are hosted securely within data centres operated 
by a specialist company. These systems are supported by disaster 
recovery arrangements, including comprehensive backup, patching 
and fall back strategies. We have modernised our portable computer 
service to Windows 11 with enhanced availability services and 
modern security tooling.

13  Disruption to End-to-end Supply Chain 

•  Modernisation of some of our older technologies inherited through 

acquisition.

•  Network Transformation to enhance resilience.

•  Replacement of Warehouse Management System.

•  Further roll out of PACE.

•  Enhancement of Service Assurance model to strengthen governance 

over our vendors.

The Halfords End to end (E2E) supply chain is an integration of the process from sourcing of products (including the raw material procurement and 
product design by our supply partners) through to scheduling and delivery of goods to our customers (through our DC network and via stores or direct 
to consumer). 

Disruption to the E2E process creates a major impact to customer fulfilment and/or customer facing price increases due to supply shortages, 
increased demand for raw materials impacting availability and input price,  production delays that lead to an extension in supply lead times, 
logistics delays in the form of shipping of goods, or the potential closure of one of our DC’s, all of which challenges our ability to meet sales and 
profit projections.

Current Mitigation

Focus in 2024

•  Our AEO accreditation review with HMRC is scheduled for Sept 23 

and the International Trade team will lead this review. 

•  We will maintain multiple, close and direct relationships with shipping 

lines.  

•  Our Warehouse Management System replacement is due to start 

going live through FY24 as well as our new Customs management 
system. 

•  Our sourcing capability and supplier relationships are delivered 
through dedicated UK, Asian and Near sourcing teams. These 
teams maintain both strategic and upstream supplier relationships, 
operate multiple sources, dual sourcing, product engineering and are 
engaged in the ESG agenda. 

•  Our in-house expertise delivers the high global trading standards 
from Authorised Economic Operator accreditation, Import/export 
expertise and dedicated security at each of our Distribution Centre 
(DC) sites. 

•  Our 3PL relationships give expertise and options. We contract with 

multiple shipping lines for flexibility and leverage, we have access to 
large organisational support from Yusen Logistics, Wincanton and 
Clipper logistics and PWC provide external trading and compliance 
expertise. 

•  Our Transformation plans reduce risk through scheduled work on 
the replacement of our Warehouse Management System, a UK 
distribution centre physical network review, the replacement of our 
forecasting and replenishment tools and our Customs and Duty 
platform.

81

 halfords.annualreport2023.comGoing Concern and 
Viability Statement

In determining the appropriate basis of 
preparation of the financial statements for 
the year ended 31 March 2023, the Directors 
are required to consider whether the Group 
can continue in operational existence for 
the foreseeable future. The Board has 
concluded that it is appropriate to adopt the 
Going Concern basis, having undertaken an 
assessment of the financial forecasts for the 
12 month period to 30 June 2024.

Management has updated the assessment 
of going concern, which included reviewing 
financial forecasts and projections to 30 
June 2024. Within these financial projections, 
management reviewed profit and net cash 
flow and tested financial covenants in the 
period. No issues were found.

The financial forecasts have been stress 
tested to determine the required sales decline 
versus the Going Concern scenario before 
the covenant conditions were breached. 

This assessment also included variable and 
other cost saving measures the Group would 
employ in this scenario and showed that sales 
would have to reduce by 22.3% annually 
before the first covenant condition is broken 
(interest payable to EBITDAR). The cost-of-
living crisis means that we are expecting 
some impact on consumer spending given 
the pressures on disposable incomes, 
especially in “non-needs” based spending 
areas, but do not believe that these external 
risks would cause a sales reduction of greater 
than 22.3% in the next 12 months. If sales 
were to reduce at this level, then further 
actions could be taken by management to 
prevent the breach. The key mitigating action 
would be to halt strategic investment in FY24.

Excluding acquisitions, the Group continues 
to be cash generative and has a revolving 
credit facility of £180m which expires on 
4 December 2025, and has no other debt 

facilities. The Board has a reasonable 
expectation that the Group and Company will 
be able to continue in operation and meet 
its liabilities as they fall due; retain sufficient 
available cash and not breach any covenants 
under any drawn facilities over the remaining 
term of the debt facility. They do not consider 
there to be a material uncertainty around the 
Group or Company’s ability to continue as a 
Going Concern.

Conclusion
Based on this review, management are 
satisfied that it is appropriate to adopt a going 
concern basis in preparing the FY23 year-end 
accounts.

82

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023STRATEGIC REPORTViability  
Statement

In accordance with the Corporate 
Governance Code, the Directors have 
assessed the viability of the Company 
over a three-year period to 3 April 2026. 
The Directors believe this period to be 
appropriate as the Company’s strategic 
planning encompasses this period, and 
because it is a reasonable period over 
which the impact of key risks can be 
considered within a fast-moving retail 
business. This period is consistent with the 
approach last year, and with many other 
retailers’ disclosures.

The Directors have assessed the prospects 
of the Group by reference to its current 
financial position, its recent and historical 
financial performance, its business model 
and strategy, and the principal risks and 
mitigating factors described on pages 72 
to 81. The Board regularly reviews financial 
headroom and cash flow projections to 
ensure that the business retains sufficient 
liquidity to meet its liabilities in full as 
they fall due. The Group is, as results 
demonstrate, financially strong, historically 
generating cash, (excluding the cash 
outflows associated with acquisitions of 
subsidiaries), and profit each year, which 
was true throughout the year ended 31 
March 2023 and is expected to continue.

In making this viability statement, the 
Directors have reviewed the overall 
resilience of the Group and have, 
specifically, considered:

a sustained reduction in sales of 22%, and 
still remain within existing facilities and 
covenants. The downside scenario makes 
an assumption on variable cost savings, 
assuming that costs equating to 15% of 
sales, or, on average, c£60m per annum, 
are removed. The downside scenario also 
incorporates a further, on average, c£80m of 
fixed costs which would be saved annually 
were this sales scenario to materialise, with 
savings across a number of business areas 
including performance related incentives, 
transformation programme investment 
and head office costs. Based on their 
assessment of the plan, the Directors believe 
a downside sales scenario of this magnitude 
and duration is unlikely to materialise. 
The Group’s revolving credit facility was 
extended in December 2023, the new facility 
expires on 4 December 2025. The Group 
plans to renegotiate a new agreement that 
will cover a period past March 2026, in the 
upcoming financial year.

Viability Statement
Based on this review, the Directors confirm 

that they have a reasonable expectation that 

the Group will continue to meet its liabilities 

as they fall due over the three-year period.

The Likelihood and Impact
of the Principal Risks
At a recent review by the Audit Committee, 
Directors agreed that the risk register 
identifies no matters that may jeopardise a 
reasonable expectation that the Company 
will be able to continue in operation and 
meet its liabilities as they fall due in the 
reasonably foreseeable future (i.e., three 
years). The Audit Committee’s review 
included a robust assessment of the impact, 
likelihood and management of principal 
risks facing the Group, including those risks 
that could threaten its business model, 
future performance, solvency, liquidity 
or day to day operations and existence. 
Mitigating actions that would serve to 
protect the sustainability of the business 
model include an ongoing shift to a services 
proposition, a continued focus on reducing 
underlying costs (e.g., rental costs through 
property renegotiations) and driving down 
cost of goods where possible through 
targeted efficiencies and scale benefits.

Financial Analysis and Forecasts
The Board recently reviewed the five 
year financial plan, including the current 
financial position and performance, 
cash flow projections, dividend strategy, 
funding requirements and funding 
facilities. Sensitivity and stress testing was 
subsequently applied to the financial plan 
to determine the extent to which sales 
and cash would need to deteriorate before 
breaching the financial covenants embedded 
within the Group’s bank facilities. The testing 
indicated that the business could experience 

83

 halfords.annualreport2023.comOur 
Governance

Contents

Governance at a glance
Board of Directors
– Executive Team
Directors’ Report
Corporate Governance Report
Nomination Committee Report
ESG Committee Report
Audit Committee Report
Remuneration Committee Report
–  Directors’ Remuneration 

Policy Report

– Directors’ Remuneration Report
Directors’ Responsibilities

86
90
92
94
100
118
120
122
128

133
143
153

Governance 
at a glance

Board Composition

Gender Splits

Gender

Educational Attainment

Board

Senior Management  
Team

Senior Management 
Team Direct Reports

 Female 50% 

  Level 7: Masters Degree 1

 Male 50%

  Level 6: Bachelors Degree 3

 Female 50% 

 Male 50%

 Female 29% 

 Male 71%

 Female 19% 

 Male 81%

  Level 5: Higher National Diploma 2

Meeting Attendance

Board member

Executive Directors

Board 
scheduled: 
10

Audit Committee 
scheduled: 
4

Remuneration Committee 
scheduled: 
6 

Nomination Committee 
scheduled: 
2

ESG Committee 
scheduled: 
2

Graham Stapleton

10 10

Jo Hartley 
(appointed  
16 June 2022)
Loraine 
Woodhouse 
(stepped down 
16 June 2022)

Non-Executive Directors

Keith Williams

Helen Jones

Jill Caseberry

Tom Singer

7

7

3

3

10 10

10 10

10 10

10 10

N/A

N/A

N/A

N/A

  4

  4

     4

     4

     4

     4

N/A

N/A

N/A

N/A

     6

     6

     6

     6

     6

     6

N/A

N/A

N/A

     2

     2

     2

     2

     2

     2

     2

     2

N/A

N/A

N/A

N/A

   2

     2

     2

     2

     2

     2

 Meetings attended 

 Possible meetings

Other members of the Executive Team and professional advisors attended Board meetings by invitation as appropriate throughout the year. 

At each Board meeting, the Chief Executive Officer delivers a high-level update on the business, and the Board considers specific reports, 
reviews business and financial performance, as well as key initiatives, risks and governance. In addition, throughout the year, the Executive 
Team and other colleagues delivered presentations to the Board on proposed initiatives and progress on projects.

86

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEPromoting Long-Term Sustainable Success of the Company

Addressing Opportunities and Risks to 
the Future Success of the Business
The Board’s primary role is to ensure 
the long-term success of the Group, by 
delivering sustainable value for all its 
stakeholders. The Board has responsibility 
for setting the Group’s strategy and 
monitoring its execution, for ensuring the 
implementation of a robust risk management 
framework and, for overseeing financial 
and operational performance. These 
responsibilities are supported by the Group’s 
culture and values, which are designed to 
drive the right behaviours and by a strong 
corporate governance framework.

The Sustainability of our  
Business Model
Our current strategy was launched in 
September 2018, built around our purpose 
to ‘Inspire and Support a Lifetime of 
motoring and cycling’. At our Capital 
Markets Day in April 2023, we reaffirmed 
that this strategy remains the right one, 
and painted a clear vision for the financial 
outcomes we expect it to drive in the mid 
term and mid-to-long term. Further details 
of our strategy and business model are 
provided on pages 30 to 31.

How the Board Contributes to the 
Delivery of Halfords’ Strategy
Through formal Board meetings and 
regular engagement with the Executive 
Team, the Board continues to oversee the 
implementation of the strategy to ensure it 
remains fit for purpose. The Board reviewed 
the contents of the Capital Markets Day 
in detail before its publication, providing 
the appropriate level of input, challenge, 
guidance and support.

 halfords.annualreport2023.com

87

Governance 
at a glance

Board Training Sessions

July 2022

September 2022

Diversity and Inclusion
Employee voice update

Diversity and Inclusion
Employee voice update

November 2022

December 2022

January 2023

March 2023

Governance
Remuneration update from Deloitte

ESG
ESG horizon scanning update from PwC and  
climate risk training

Cyber/IT
IT security update

Diversity and Inclusion
Employee voice update

Diversity and Inclusion
Employee voice update

Diversity and Inclusion
Gender Pay

Colleague Engagement 

88

Diversity and Inclusion
The Group recognises the importance 
of diversity and inclusion, including 
gender and ethnicity, at all levels of the 
organisation. The Group’s Diversity Policy 
(the “Policy”) is reviewed annually and 
sets out our commitment to eliminating 
unlawful discrimination and promoting 
equality of opportunity. The Policy is 
applied to the Group, including the Board, 
and it is considered that the background 
and experience brought to the Board by 
each individual Director exemplifies and 
personifies the Board’s commitment to  
its Policy.

The Nomination Committee keeps under 
review the composition and diversity of the 
Board and the capability and capacity to 
commit the necessary time to the role in 
its recommendations to the Board. Whilst 
the Group does not apply a fixed quota on 
diversity to decisions regarding recruitment, 
the Nomination Committee considers the 
Policy and ensures we have a sufficiently 
diverse Board in terms of age, gender, 
ethnicity and educational and professional 
background and that the Board members 
work together effectively to achieve its 
objectives. The intention is to ensure the 
appointment of the most suitably qualified 
candidate to complement the Board and 
to promote diversity. Those appointed are 
deemed to be the best able to help lead 
the Company in its long-term strategy. 
At Halfords, half of the Board is female, 
which exceeds the recommended target 
as published by the Hampton-Alexander 
Review (“Improving Gender Balance in 
FTSE Leadership”) in November 2017, 
and we are committed to improving ethnic 
diversity at Board and senior management 
level with a target of improving ethnicity 
on the Board by December 2023, more 
information can be found in the Nomination 
Committee Report on pages 118 to 119. 
The Board is well placed by the mixture 
of skills, experience and knowledge of its 
Directors, to act in the best interests of the 
Company and its shareholders. 

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEA Skilled and Experienced Board
The below graphic illustrates the number of Directors on the Board who have the relevant skills and experience  
alongside the years’ worth of experience combined.

Supply Chain: 4

Total years: 73

Leadership: 6

Strategy: 6

Governance: 6

Total years: 401

Retail: 6

Total 
years: 120

Corporate: 6

Total years: 91

Banking: 2

Finance: 4

Total years: 179

Marketing: 4

Cross-Functional: 6

M&A: 6

Total years: 74

retail

Total years: 115

Total years: 139

Customer Service: 5

Business Development/
Brand Building: 5

Digital: 4

Total years: 108

Total years: 124

Total years: 73

Board Training Sessions

2022
July  September  November  December

2023
January  March

   Read more on page 88.

 halfords.annualreport2023.com

89

Board of  
Directors

Keith Williams  N  
Chair

Graham Stapleton 

Chief Executive Officer

Jo Hartley

Chief Financial Officer

Helen Jones  A   E   N   R   EV

Jill Caseberry  A   N   R   E

Tom Singer  A   N   R   E

Senior Independent Director

Independent Non-Executive Director

Independent Non-Executive Director

Current role
Appointed Chair of the Company and of the 
Nomination Committee on 24 July 2018.

Current role
Graham was appointed Chief Executive 
Officer (“CEO”) on 15 January 2018.

Current role
Chief Financial Officer (“CFO”) since  
16 June 2022.

Additional roles held
Keith is the Non-Executive Chair of Royal 
Mail Group (previously interim Executive 
Chair). Keith is a qualified Chartered 
Accountant.

Past roles
Keith was formerly a Non-Executive 
Director and Deputy Chair of John Lewis, 
a Non-Executive Director of Aviva plc, and 
Chief Executive Officer and then Executive 
Chair of British Airways, having previously 
been at Boots, Reckitt and Colman, 
and Apple Computer Inc. Keith was the 
independent Chair of the government-
supported Rail Review.

Key strengths
Keith brings extensive leadership and plc 
board experience. He is a highly regarded 
business leader with a proven record in 
retail and deep experience in relevant areas 
such as customer service and digital.

Additional roles held
None

Additional roles held
None

Past roles
Prior to joining Halfords, Jo was the 
Group CFO for Virgin Active for over six 
years. Before that, Jo worked at Tesco 
plc in a number of finance roles in the UK 
and internationally, having qualified as a 
chartered accountant at Deloitte UK.

Key strengths
Jo has extensive experience across all 
finance functions gained within consumer 
facing businesses.

Past roles
Previously, Graham was Chief Executive 
Officer (“CEO”) of Dixons Carphone plc’s 
software business, Honeybee. Prior to 
that he was CEO of Dixons Carphone’s 
Connected World Services Division from 
2015 to 2017 and CEO of Carphone 
Warehouse UK & Ireland from 2013 to 
2015. Graham’s early career covered senior 
leadership roles in Kingfisher plc from 2001 
to 2005 and Marks and Spencer plc from 
1994 to 2001, prior to which Graham set up 
and ran his own business for several years. 
Graham was a Trustee of the Make-A-Wish 
charity. Graham was also previously a Non-
Executive Director of The Magic Bean Co. 
Limited and a Non-Executive Director of 
Loyalty Angels Limited (known as Bink)

Key strengths
Graham is an outstanding business leader 
and brings extensive skills and experience 
to the plc Board.

Committee Membership

A  Audit Committee  E  ESG Committee  EV  Employee Voice Director  N  Nomination Committee  R  Remuneration Committee

90

Current role

Current role

Current role

Non-Executive Director since 1 March 

Non-Executive Director and Remuneration 

Non-Executive Director since 16 September 

2014 and Senior Independent Director 

Committee Chair since 1 March 2019.

2020, and Chair of the Audit Committee 

from 15 September 2020; Chair of the 

Environmental, Social and Governance 

(“ESG”) Committee since 7 December 2015 

and Employee Voice Director since  

1 May 2019.

Additional roles held

since 1 January 2021.

Jill is currently a Non-Executive Director, 

Additional roles held

Remuneration Committee Chair and 

Tom is a Non-executive Director of Mukuru 

member of the Audit and Nomination 

and a Non-Executive Director and Audit 

Committees of Bellway plc; a Non-

Committee Chair of Vue International 

Additional roles held

Executive Director and member of the 

Group. 

Helen is a Non-Executive Director and 

Remuneration and ESG Committees of C&C 

Chair of the Remuneration Committee and 

Group plc; the Senior Independent Director, 

Past roles

a member of the Audit Committee of Fuller, 

Remuneration Committee Chair and a 

Smith & Turner plc and Virgin Wines UK 

member of the Nomination Committees of 

plc; a Non-Executive Director and Chair of 

Bakkavor Group plc; Jill is also a Senior 

the Remuneration Committee of Premier 

Independent Director, Remuneration 

Foods plc; and a Director of Hamsard 3145 

Committee Chair and member of the Audit 

Limited. Helen is a Board member of the 

and Nomination Committees of St Austell 

Toast Ale charity.

Past roles

Brewery.

Past roles

Tom was the Senior Independent Director 

and Chair of the Audit and Remuneration 

Committees at DP Eurasia NV, Chair of 

the Audit Committee at Liberty Living and 

a Non-Executive Director at Mediclinic 

International plc. Previously, he served as 

CFO of InterContinental Hotels Group plc, 

Group Finance Director of British United 

Provident Association (“BUPA”), CFO and 

Previously, Helen was a member of 

Previously, Jill was Non-Executive Director, 

Chief Operating Officer of William Hill plc 

the Supervisory Board and the Audit 

Remuneration Committee Chair and a 

and Finance Director of Moss Bros plc, 

Committee for Vapiano S.E. and a member 

member of the Audit and Nomination 

having started his career in professional 

of the Supervisory Board of Directors of 

Committees of Northgate plc. During her 

services and spending a total of 12 years at 

Ben & Jerry’s. Prior to that Helen was the 

Executive career Jill gained extensive 

Price Waterhouse and McKinsey. 

CEO of the Zizzi Restaurants group and 

sales, marketing and general management 

was also responsible for successfully 

experience across a number of blue chip 

launching the Ben & Jerry’s brand in the UK 

companies, including Mars, PepsiCo and 

and Europe. Helen previously held a senior 

Premier Foods. She also founded a soft 

Key strengths

Tom brings extensive experience of strategy 

development, corporate governance and 

numerous finance disciplines.

executive role at Caffé Nero.

Key strengths

Helen brings valuable and relevant 

operations, marketing and branding 

experience in consumer-focused 

businesses.

drink company and established a sales 

and marketing consultancy. She also 

was previously the Designated Workforce 

Engagement Non-Executive Director of 

Bakkavor Group plc.

Key strengths

Jill brings extensive leadership experience 

from senior sales and marketing roles in 

consumer goods businesses.

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEKeith Williams  N  

Chair

Graham Stapleton 

Chief Executive Officer

Jo Hartley

Chief Financial Officer

Helen Jones  A   E   N   R   EV
Senior Independent Director

Jill Caseberry  A   N   R   E
Independent Non-Executive Director

Tom Singer  A   N   R   E
Independent Non-Executive Director

Current role

Current role

Current role

Appointed Chair of the Company and of the 

Graham was appointed Chief Executive 

Chief Financial Officer (“CFO”) since  

Nomination Committee on 24 July 2018.

Officer (“CEO”) on 15 January 2018.

16 June 2022.

Additional roles held

Additional roles held

Additional roles held

Keith is the Non-Executive Chair of Royal 

None

Mail Group (previously interim Executive 

Chair). Keith is a qualified Chartered 

Past roles

None

Past roles

Accountant.

Past roles

Previously, Graham was Chief Executive 

Prior to joining Halfords, Jo was the 

Officer (“CEO”) of Dixons Carphone plc’s 

Group CFO for Virgin Active for over six 

software business, Honeybee. Prior to 

years. Before that, Jo worked at Tesco 

Keith was formerly a Non-Executive 

that he was CEO of Dixons Carphone’s 

plc in a number of finance roles in the UK 

Director and Deputy Chair of John Lewis, 

Connected World Services Division from 

and internationally, having qualified as a 

a Non-Executive Director of Aviva plc, and 

2015 to 2017 and CEO of Carphone 

chartered accountant at Deloitte UK.

Chief Executive Officer and then Executive 

Warehouse UK & Ireland from 2013 to 

Chair of British Airways, having previously 

2015. Graham’s early career covered senior 

been at Boots, Reckitt and Colman, 

leadership roles in Kingfisher plc from 2001 

and Apple Computer Inc. Keith was the 

to 2005 and Marks and Spencer plc from 

independent Chair of the government-

1994 to 2001, prior to which Graham set up 

Key strengths

Jo has extensive experience across all 

finance functions gained within consumer 

facing businesses.

supported Rail Review.

Key strengths

Keith brings extensive leadership and plc 

board experience. He is a highly regarded 

business leader with a proven record in 

retail and deep experience in relevant areas 

and ran his own business for several years. 

Graham was a Trustee of the Make-A-Wish 

charity. Graham was also previously a Non-

Executive Director of The Magic Bean Co. 

Limited and a Non-Executive Director of 

Loyalty Angels Limited (known as Bink)

such as customer service and digital.

Key strengths

Graham is an outstanding business leader 

and brings extensive skills and experience 

to the plc Board.

Current role
Non-Executive Director since 1 March 
2014 and Senior Independent Director 
from 15 September 2020; Chair of the 
Environmental, Social and Governance 
(“ESG”) Committee since 7 December 2015 
and Employee Voice Director since  
1 May 2019.

Additional roles held
Helen is a Non-Executive Director and 
Chair of the Remuneration Committee and 
a member of the Audit Committee of Fuller, 
Smith & Turner plc and Virgin Wines UK 
plc; a Non-Executive Director and Chair of 
the Remuneration Committee of Premier 
Foods plc; and a Director of Hamsard 3145 
Limited. Helen is a Board member of the 
Toast Ale charity.

Past roles
Previously, Helen was a member of 
the Supervisory Board and the Audit 
Committee for Vapiano S.E. and a member 
of the Supervisory Board of Directors of 
Ben & Jerry’s. Prior to that Helen was the 
CEO of the Zizzi Restaurants group and 
was also responsible for successfully 
launching the Ben & Jerry’s brand in the UK 
and Europe. Helen previously held a senior 
executive role at Caffé Nero.

Key strengths
Helen brings valuable and relevant 
operations, marketing and branding 
experience in consumer-focused 
businesses.

Current role
Non-Executive Director and Remuneration 
Committee Chair since 1 March 2019.

Additional roles held
Jill is currently a Non-Executive Director, 
Remuneration Committee Chair and 
member of the Audit and Nomination 
Committees of Bellway plc; a Non-
Executive Director and member of the 
Remuneration and ESG Committees of C&C 
Group plc; the Senior Independent Director, 
Remuneration Committee Chair and a 
member of the Nomination Committees of 
Bakkavor Group plc; Jill is also a Senior 
Independent Director, Remuneration 
Committee Chair and member of the Audit 
and Nomination Committees of St Austell 
Brewery.

Past roles
Previously, Jill was Non-Executive Director, 
Remuneration Committee Chair and a 
member of the Audit and Nomination 
Committees of Northgate plc. During her 
Executive career Jill gained extensive 
sales, marketing and general management 
experience across a number of blue chip 
companies, including Mars, PepsiCo and 
Premier Foods. She also founded a soft 
drink company and established a sales 
and marketing consultancy. She also 
was previously the Designated Workforce 
Engagement Non-Executive Director of 
Bakkavor Group plc.

Key strengths
Jill brings extensive leadership experience 
from senior sales and marketing roles in 
consumer goods businesses.

Current role
Non-Executive Director since 16 September 
2020, and Chair of the Audit Committee 
since 1 January 2021.

Additional roles held
Tom is a Non-executive Director of Mukuru 
and a Non-Executive Director and Audit 
Committee Chair of Vue International 
Group. 

Past roles
Tom was the Senior Independent Director 
and Chair of the Audit and Remuneration 
Committees at DP Eurasia NV, Chair of 
the Audit Committee at Liberty Living and 
a Non-Executive Director at Mediclinic 
International plc. Previously, he served as 
CFO of InterContinental Hotels Group plc, 
Group Finance Director of British United 
Provident Association (“BUPA”), CFO and 
Chief Operating Officer of William Hill plc 
and Finance Director of Moss Bros plc, 
having started his career in professional 
services and spending a total of 12 years at 
Price Waterhouse and McKinsey. 

Key strengths
Tom brings extensive experience of strategy 
development, corporate governance and 
numerous finance disciplines.

91

 halfords.annualreport2023.comExecutive Team

   See the Executive Teams biographies  
at www.halfordscompany.com/

Karen Bellairs

Paul O’Hara

Chief Customer and Commercial Officer

Chief People and Property Officer

Please see full biography on the corporate 
website: www.halfordscompany.com/
about-us/our-executive-team/

Please see full biography on the corporate 
website: www.halfordscompany.com/ 
about-us/our-executive-team/

Neil Holden

Rob Keates

Chief Information Officer

Chief Operating Officer

Please see full biography on the corporate 
website: www.halfordscompany.com/
about-us/our-executive-team/

Please see full biography on the corporate 
website: www.halfordscompany.com/ 
about-us/our-executive-team/

CASE STUDY

BOARD IN ACTION – HERE TO HELP FUND (“HHF”)

Our colleagues are our greatest asset, and 
a focus on their engagement and wellbeing 
is one of our key priorities. To ensure that 
we support our colleagues in times of 
financial hardship, we continue to offer 
our Here to Help hardship fund (“HHF”) 
that was set up in 2020. Colleagues from 
across the Group can make an application 
to the HHF for financial support. The 
maximum grant available for a single or 
multiple claims is £2,000.

The HHF Committee receives applications 
from eligible current and former colleagues 
of the Company. Applications are vetted 

for validity, following which the HHF 
makes a recommendation to the Trustee to 
either approve or reject, depending on set 
criteria. 

Examples of events qualifying for 
assistance:

•  death of a family member;

•  uninsured medical expenses caused by 

severe illness or accident;

•  uninsured expenses for the care of a 

family member;

•  loss of a family income – through death/

redundancy;

•  losses to primary residence (rental 
properties where the lessor is the 
applicant are excluded) caused by fire, 
crime, flood or other disasters; and

•  insupportable indebtedness occurring 
for reasons beyond the individual’s 
control.

To date, the HHF has supported 618 
colleagues.

92

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCE 
 halfords.annualreport2023.com

93

Directors’ Report

The Directors present their report and the audited financial statements of Halfords Group plc (the “Company”) together with its subsidiary 
undertakings (the “Group”) for the period ended 31 March 2023.

Halfords Group plc

Registered Number
Registered Office Address
Country of Incorporation
Type

04457314
Icknield Street Drive, Washford West, Redditch, Worcestershire, B98 0DE
England and Wales
Public Limited Company

Additional Disclosure
The Company, in accordance with Section 414C of the Companies Act 2006, has chosen to provide disclosures and information to the extent 
necessary to understand the Company’s development, performance and position and the impact of its activity, relating to, as a minimum: 
environmental matters, the Company’s employees, social matters, respect for human rights and anti-corruption and anti-bribery matters.
These matters and cross-references to the relevant sections of this Annual Report are shown in the table below:

Topic
Appointment and removal of Directors
Anti Bribery and Corruption 
Articles of Association
Auditor
Audit Committee Report
Authority to issue or purchase shares
Board of Directors
Board effectiveness and leadership: role and composition of the 
Board and Committees; meeting attendance; skills and experience; 
independence; diversity; induction and development; evaluation; 
Directors and their other interests; and Board Committees
Branches
Charitable donations
Colleague engagement

Location
Directors’ Report
Audit Committee Report
Directors’ Report
Directors’ Report
Audit Committee Report
Directors’ Report
Directors’ Report
Corporate Governance Report

Directors’ Report
Strategic Report: ESG Performance Overview
Corporate Governance Report
Strategic Report: ESG Performance Overview
Directors’ Report
Colleagues’ involvement; training, diversity and inclusion;  
Strategic Report: ESG Performance Overview
and disability
Strategic Report: ESG Performance Overview
Community
Directors’ Report
Compensation for loss of office
Directors’ Report
Creditor payment policy
Corporate Governance Report
Culture
Board of Directors
Directors’ biographies
Directors’ Report
Directors’ indemnities
Directors’ interests
Directors’ Remuneration Report
Directors’ Remuneration Report and Remuneration Policy Summary Directors’ Remuneration Report
Directors’ Responsibilities Statement
Diversity and Inclusion

Directors’ Responsibilities Statement
Directors’ Report, Corporate Governance Report and 
Nomination Committee Report 

Energy and Carbon Emissions
Financial instruments
Future developments of the business
Financial position of the Group, its cash flows, liquidity position  
and borrowing facilities
Gender
Going concern
Governance
Important events since year-end
Independent Auditor
Internal control and risk management
Modern Slavery Statement
Nomination Committee Report
Political donations

Strategic Report: ESG Performance Overview
Note 21 to the Group Financial Statements
Chief Executive Officer’s Statement
Chief Financial Officer’s Statement

Strategic Report: ESG Performance Overview
Principal Risks and Uncertainties
Corporate Governance Report
Directors’ Report
Independent Auditor’s Report
Corporate Governance Report
Directors’ Report
Nomination Committee Report
Directors’ Report

94

Page
96
127
98
99
122
98
90
112

99
58
106
54
97
54
54
98
99
104
90
97
148
128
153
54
112
119
61
197
22
68

54
82
100
99
156
117
98
118
98

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCETopic
Powers of the Directors
Principal activities
Re-election of Directors
Restrictions on transfer of securities
Section 172 statement

Share capital

Significant shareholders
Subsidiary and associated undertakings
Stakeholders
Statement of Corporate Governance
Strategic Report
Viability statement
Voting rights

Location
Directors’ Report
Directors’ Report
Directors’ Report
Directors’ Report
Strategic Report
Corporate Governance Report
Directors’ Report
Note 22 to the Group Financial Statements
Directors’ Report 
Note 4 to the Company Financial Statements
Corporate Governance Report
Corporate Governance Report
Strategic Report
Strategic Report
Directors’ Report

Page
96
96
96
97
34
107
97
203
97
210
32
100
20
83
97

Disclosures required under Listing Rule 9.8.4R
The Company, in accordance with Listing Rule 9.8.4C, has disclosed the information required to be included in the Annual Report under 
Listing Rule 9.8.4R. This information can be found on the following pages of the Annual Report:

Topic
Statement of the amount of interest capitalised
Long-term incentive schemes
Waiver of dividends 

Report
Note 15 to the Financial Statements
Directors’ Remuneration Report
Director’s Report

Page
193
128
96

No other disclosures under Listing Rule 9.8.4 are required.

Disclosures Required under Listing Rule 9.8.6
The Company, in accordance with Listing Rule 9.8.6, has included climate-related financial disclosures consistent with the Task Force on 
Climate-related Financial Disclosures (“TCFD”) recommendations and recommended disclosures. This information can be found on the 
following page of the Annual Report:

Topic
Risk Management: Task Force on Climate-related Financial 
Disclosures (“TCFD”)

No other disclosures under Listing Rule 9.8.6 are required.

Report
Strategic Report: Principle Risks and Uncertainties

Page
76

95

 halfords.annualreport2023.comDirectors’ Report

UK Corporate Governance Code
The Company has applied the principles 
of, and complied with, the provisions of the 
2018 UK Corporate Governance Code (the 
“Code”) throughout the year. It has been 
agreed that Helen Jones will stay in office 
until the end of the AGM on 6 September 
2023. The Board recognises that as it 
has assessed that Helen will no longer be 
regarded as independent for the purpose of 
the Code, because of her extended tenure, 
this has created a technical breach of the 
Code’s recommendation that the majority of 
the Board be independent Non-Executive 
Directors. However, the Board believes 
that this short-term situation is justified 
to ensure that the correct candidate is 
appointed to the Board in Helen’s place.

The Corporate Governance report as 
set out from page 100 forms part of the 
Directors Report.

Principal Activities
The principal activities of the Group are: 
the retailing and provision of motoring 
and cycling products and services; auto 
servicing, maintenance and repairs through 
garages and mobile vans; and the provision 
of software as a service. The principal 
activity of the Company is that of a holding 
company. The Company’s registrar is Link 
Group, 10th Floor, Central Square, 29 
Wellington Street, Leeds, LS1 4DL.

Profits and Dividends
The Group’s results for the year are set 
out in the Consolidated Income Statement 
on page 166. The profit before tax was 
£43.5m (2022: £96.6m) and the profit after 
tax amounted to £34.0m (2022: £77.7m). 
The Board proposed that a final dividend 
of 7.0 pence per ordinary share be paid on 
15 September 2023 to shareholders whose 
names are on the register of members at the 
close of business on 11 August 2023. An 
interim dividend payment of 3.0 pence per 
ordinary share was paid on 20 January 2023.

Computershare Trustees (Jersey) Limited, 
trustee of the Halfords Employees’ Share 
Trust, has waived its entitlement to dividends.

Performance Monitoring 
The delivery of the Group’s strategic 
objectives is monitored by the Board 
through Key Performance Indicators 
(“KPIs”) and periodic review of various 
aspects of the Group’s operations. The 
Group considers that the KPIs listed on 
pages 36 to 38 are appropriate measures to 
assess the delivery of the Group’s Strategy.

96

Directors
The following were Directors of the 
Company during the period ended 31 
March 2023 and at the date of this report:

•  Keith Williams 

•  Graham Stapleton

•  Jo Hartley (appointed 16 June 2022)

•  Helen Jones

•  Jill Caseberry

•  Tom Singer

•  Loraine Woodhouse 

 (resigned 16 June 2022)

On 20 June 2023, Tanvi Gokhale was 
appointed as a non-executive director.

In accordance with the Company’s Articles 
of Association and the UK Corporate 
Governance Code guidelines, all those 
persons holding office as a Director of 
the Company on 31 March 2023 will retire 
and offer themselves for re-election at the 
2023 Annual General Meeting (“AGM”), 
with the exception of Helen Jones. On 20 
June 2023, it was announced that Helen 
will retire from her position at the AGM on 
6 September 2023 and Tanvi Gokhale was 
appointed as a Non-Executive Director 
to join the Board, the Nomination, Audit, 
Remuneration and ESG Committees. Tanvi 
will stand for election for the first time at the 
AGM on 6 September 2023, if she is elected 
she will also succeed Helen as Chair of the 
ESG Committee and as the Employee Voice 
Director.

The Service Agreements of the Executive 
Directors and the Letters of Appointment of 
the Non-Executive Directors are available 
for inspection at the registered office of the 
Company. A summary of these documents 
is also included in the annual Directors’ 
Remuneration Report on pages 148 to 149.

Appointment and  
Removal of a Director
A Director may be appointed by an ordinary 
resolution of shareholders in a general 
meeting following a recommendation by 
the Nomination Committee in accordance 
with its Terms of Reference, as approved 
by the Board or by a member (or members) 
entitled to vote at such a meeting. 
Alternatively, a Director may be appointed 
following retirement by rotation if the 
Director chooses to seek re-election 
at a general meeting. In addition, the 
Directors may appoint a Director to fill a 
vacancy or act as an additional Director, 
provided that the individual retires at the 

next Annual General Meeting and, if they 
are to continue, they offer themselves for 
election. A Director may be removed by the 
Company in circumstances set out in the 
Company’s Articles of Association or by a 
special resolution of the Company.

Powers of the Directors
Subject to the Articles, the Companies Act 
and any directions given by the Company 
by special resolution and any relevant 
statutes and regulations, the business of 
the Company will be managed by the Board 
who may exercise all the powers of the 
Company. Specific powers relating to the 
allotment and issuance of ordinary shares, 
and the ability of the Company to purchase 
its own securities, are also included within 
the Articles, and such authorities are 
submitted for approval by the shareholders 
at the Annual General Meeting each year. 
The authorities conferred on the Directors at 
the 2022 Annual General Meeting (“AGM”), 
held on 7 September 2022, will expire on 
the date of the 2023 AGM.

Directors’ Interests
The Directors’ interests in, and options over, 
ordinary shares in the Company are shown 
in the Directors’ Remuneration Report on 
pages 148 and 149. 

Since the end of the financial year and 
the date of this report, there have been no 
changes to such interests.

In line with the requirements of the 
Companies Act, Directors have a statutory 
duty to avoid situations in which they have, 
or may have, interests that conflict with 
those of the Company unless that conflict is 
first authorised by the Board. 

The Company has procedures in place 
for managing conflicts of interest. The 
Company’s Articles of Association contain 
provisions to allow the Directors to 
authorise potential conflicts of interest, so 
that if approved, a Director will not be in 
breach of his or her duty under company 
law. In line with the requirements of the 
Companies Act 2006, each Director has 
notified the Company of any situation in 
which he or she has, or could have, a direct 
or indirect interest that conflicts, or possibly 
may conflict, with the interests of the 
Company (a situational conflict). Directors 
have a continuing duty to update any 
changes to their conflicts of interest and the 
register is updated accordingly.

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEDuring the year, the Whistleblowing 
Policy was reviewed and approved by 
the Audit Committee, and the Audit 
Committee receives regular summaries of 
whistleblowing contacts and resolutions. 

Share Capital and 
Shareholder Voting Rights
Details of the Company’s share capital and 
of the rights attached to the Company’s 
ordinary shares are set out in Note 22 on 
page 203. All ordinary shares, including 
those acquired through Company share 
schemes and plans, rank equally with no 
special rights. 

All members who hold ordinary shares are 
entitled to attend, vote and speak at the 
general meetings of the Company, appoint 
proxies, receive any dividends, exercise 
voting rights and transfer shares without 
restriction. On a show of hands at a general 
meeting every member present in person, 
and every duly appointed proxy, shall have 
one vote for every share held, and on a 
poll, every member present in person or by 
proxy shall have one vote for every ordinary 
share held. The Company is not aware of 
any arrangements that may restrict the 
transfer of shares or voting rights.

Significant Shareholders 
As at 31 March 2023, the Company had 
been notified under the Disclosure Guidance 
and Transparency Rules (DTR5) of the 
following notifiable interests representing 
3% or more of the Company’s issued share 
capital. The information provided below was 
correct at the date of notification. These 
holdings are likely to have changed since 
the Company was notified.

The Directors are also aware of their duties 
under Section 172 of the Companies Act 
2006 and so, in making their decisions, 
they consider the long-term impact 
on the business as well as taking into 
consideration the interests of stakeholders 
such as colleagues, suppliers, customers 
and the wider communities in which we 
operate. More information on this can be 
found on pages 34 to 35.

Directors’ Indemnities
Directors’ and Officers’ insurance has 
been established for all Directors and 
Officers to provide cover against their 
reasonable actions on behalf of the 
Company. The Directors of the Company 
and the Company’s subsidiaries also 
have the benefit of third-party indemnity 
provisions, as defined by Section 236 of 
the Companies Act 2006, pursuant to the 
Company’s Articles of Association.

Colleague Engagement
One of the Group’s key strengths is 
engaging colleagues in great training. 

Engagement with, and feedback from, our 
colleagues across the business is vital to 
the Group. The Group has an established 
framework of colleague communications 
providing regular information on business 
performance and other important and 
relevant matters. For more information see 
Our ESG Strategy on pages 48 to 63.

Employment Policies
The Group encourages diversity and 
inclusion and, as an equal opportunities 
employer, is committed to providing 
equal opportunities for all colleagues and 
applicants during recruitment and selection, 
training and career development and 
promotion.

This commitment to equality of opportunity 
applies regardless of anyone’s physical 
ability, sexual orientation or gender identity, 
pregnancy and maternity, race, religious 
beliefs, age, nationality or ethnic origin. This 
is underpinned by our Group’s policies, 
which ensure full and fair consideration to 
employment applications from people from 
diverse backgrounds, including those with 
disabilities wherever suitable opportunities 
exist, having regard to their particular 
aptitudes and abilities. Should a colleague 
become disabled, efforts are made to 
ensure their continued employment with 
the Group, with appropriate training as 
necessary. 

Further details of our Diversity Policy are 
included in the Nomination Committee 
Report on page 119.

The Group takes a zero-tolerance approach 
to matters of discrimination, harassment 
and bullying in all aspects of its business 
operations. Appropriate policies and 
procedures are in place for reporting and 
dealing with such matters.

Colleague Training  
and Development
The Group strives to meet its business 
objectives by motivating and encouraging 
all colleagues to be responsive to the needs 
of its customers and to, continually, improve 
operational performance. To achieve this, 
we deliver a range of blended training and 
development programmes, across the 
Group, in Retail, Autocentres (including 
National, McConechy’s, Lodge Tyre and 
Universal) and Performance Cycling 
businesses. We regard the training and 
development of our colleagues as being 
particularly important for our business 
and also for the communities in which we 
operate. 

For many years we held strong relationships 
with a number of apprenticeship partners 
that allow us to offer personal and 
professional growth. In addition, the Group 
runs targeted Leadership Development 
programmes and operational succession 
programmes to further build capability 
in skills identified to both ensure that 
colleagues are successful in their chosen 
roles, as well as to help colleagues identify 
and develop skills that will support them to 
be our future leaders. 

Whistleblowing
The Group’s Whistleblowing Policy and 
Procedure (the “Whistleblowing Policy”) 
enables colleagues to report concerns 
on matters affecting the Group or their 
employment, without fear of recrimination. 
As part of our commitment to ensuring a 
culture of honesty and integrity, in FY22, we 
partnered with SeeHearSpeakUp in order 
to launch externally operated reporting 
channels, including a new web-based 
channel. Posters publicising whistleblowing 
channels are distributed to all stores, 
Autocentres, Distribution Centres and the 
Support Centre.

97

 halfords.annualreport2023.comDirectors’ Report

Fund Manager
Fidelity International
BlackRock
Schroder Investment Management
Jupiter Asset Management
Janus Henderson Investors
Dimensional Fund Advisors
Columbia Threadneedle Investments
Vanguard Group
Lombard Odier Investment Managers
Gresham House Asset Management

% at 
28 March
2023
9.75
7.46
7.10
7.07
5.51
4.32
4.08
3.92
3.05
2.74

Shares 
21,342,904
15,961,591
15,542,037
15,487,711
12,055,855
9,460,862
8,945,784
8,572,370
7,005,003
6,000,042

Authority to Purchase Shares
At the 2022 Annual General Meeting, 
shareholders approved a special resolution 
authorising the Company to purchase 
a maximum of 21,892,874 shares, 
representing not greater than 10% of 
the Company’s issued share capital at 7 
July 2022, such authority expiring at the 
conclusion of the Annual General Meeting 
to be held in 2023 or, if earlier, on 30 
September 2023.

Transactions with  
Related Parties
During the period, the Company did not 
enter into any material transactions with any 
related parties.

Articles of Association
In accordance with the Companies Act 
2006, the Articles of Association may only 
be amended by a special resolution of 
the Company’s shareholders in a general 
meeting.

Political Donations
The Group made no political donations and 
incurred no political expenditure during the 
year (FY22: nil). It remains the Company’s 
policy not to make political donations or 
to incur political expenditure. However, 
we recognise that the application of the 
relevant provisions of the Companies Act 
2006 is potentially very broad in nature 
and, as last year, the Board is seeking 

98

shareholder authority to ensure that the 
Group does not inadvertently breach these 
provisions as a result of the breadth of its 
business activities. However, the Board 
has no intention of using this shareholder 
authority.

Credit Facilities, Change of 
Control and Share Schemes
The Company’s revolving credit facilities 
require the Company, in the event of a 
change of control, to notify the Facility 
Agent and, if required by the majority 
lenders, these facilities may be cancelled. 
The Company does not have agreements 
with any Director or colleague that would 
provide compensation for loss of office 
or employment resulting from a takeover, 
except that provisions of the Company’s 
share schemes and Deferred Bonus Plan 
may cause options and awards granted 
to Directors and colleagues under such 
schemes and plans to vest on a takeover.

Details of employee share plans are 
provided in Note 23 on pages 203 to 205.

Modern Slavery Statement
In order to support its estate of Retail 
stores, garages, mobile vans and online 
operations, the Group sources products 
from a large number of suppliers both within 
the UK and overseas. In particular, the 

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEImportant Events Since Year End
There have not been any important events 
since the year end.

Annual General Meeting (“AGM”)
The AGM will be held at the Halfords 
Group plc Support Centre, Icknield Street 
Drive, Washford West, Redditch B98 0DE 
on Wednesday 6 September 2023. The 
Notice of the AGM and explanatory notes 
regarding the ordinary and special business 
to be put to the meeting will be set out in a 
separate circular to shareholders.

By order of the Board

Tim O’Gorman
Group Company Secretary

21 June 2023

international suppliers – managed largely by 
the Halfords Global Sourcing (“HGS”) team 
based in Hong Kong, Taiwan and Shanghai 
– are bound contractually by the Group’s 
policies on modern slavery and human 
trafficking, as detailed within the Global 
Sourcing Code (the “Sourcing Code”). 

The Company is committed to ensuring due 
diligence processes remain robust, and, as 
such, during the year, the Global Sourcing 
Code was revised to further strengthen 
minimum expectations in relation to 
labour practices, including modern slavery 
and environmental management. The 
Sourcing Code supports the Company’s 
commitment to respect human rights and 
uphold international standards, including 
the United Nations (UN) Guiding Principles 
on Business and Human Rights and the 
Organisation for Economic Cooperation 
and Development (OECD) Guidelines for 
Multinational Enterprises. The Company 
has partnered with EcoVadis, a platform 
which rates the environmental, social and 
governance performance of suppliers. 
The output of this data will support due 
diligence process – and will assess good 
supplier performance as well as where 
corrective action, remediation or additional 
audits may be required.  

In line with the requirements of the Modern 
Slavery Act, all colleagues are trained 
on the issue of modern slavery. During 
the year, a new e-learning module was 
launched to support colleagues with their 
understanding and what they should do if 
they suspect modern slavery taking place. 

The Company is proud to have supported 
the Freewheel remediation programme with 
cycle accessories. The programme seeks to 
empower survivors of modern slavery and 
human trafficking to cycle to support their 
physical and mental health, independence, 
mobility, and their reintegration into society. 
There are hubs in the West Midlands and 
in Barking and Dagenham and at each 
site, the intention is to support recovery for 
up to 20–30 survivors per year by giving 
them a bike and accessories, including 
helmets, locks and lights, providing 
them with cycling proficiency and road 
awareness training. Further information on 
the Freewheel programme can be found on 
their website https://rideforfreedom.org.uk/
what-we-do/.

During the year, no concerns were raised 
regarding any of the Group’s suppliers. It 
is recognised that whilst no incidents were 
raised (through contractual mechanisms) 
this does not mean issues do not 
potentially exist. The Company, therefore, 
remains committed to further enhancing 
its approach and understanding and 
enhancing its due diligence process. 

The Group’s Board of Directors reviews 
its Modern Slavery Statement on an 
annual basis. It was last approved on 7 
September 2022. 

Creditor Payment Policy
The Group does not follow any formal Code 
of Practice on payment. Instead, it agrees 
terms and conditions for transactions when 
orders for goods or services are placed, 
and includes relevant terms in contracts, 
as appropriate. These arrangements are 
adhered to when making payments, subject 
to the terms and conditions being met by 
suppliers. The number of trade creditor 
days outstanding as at 31 March 2023 for 
the Group was 77 days  (2022: 70 days). 
The Company is a holding company and 
has no trade creditors. 

Branches
The Company and its subsidiaries, where 
relevant, have established overseas 
branches in the countries in which they 
operate.

Auditor
The Company’s current Auditor is BDO LLP. 
A resolution proposing the reappointment of 
BDO LLP will be set out in the Notice of the 
2023 Annual General Meeting and will be 
put to shareholders at the meeting.

Disclosure of Information  
to the Auditor
In accordance with Section 418(2) of the 
Companies Act 2006, each Director in office 
at the date and approval of the Directors’ 
Report confirms that: 

i.  so far as the Directors are aware, there is 
no relevant audit information of which the 
Company’s Auditor is unaware; and 

ii. the Directors have taken all reasonable 
steps to ascertain any relevant audit 
information and to ensure that the 
Company’s Auditor is aware of such 
information.

99

 halfords.annualreport2023.comCorporate Governance Report

“ We continued to embed our values  
through our Group induction programme  
and recognition scheme.”

Keith Williams
Chair

Strategy
Our Group strategy - “To Inspire and 
Support a Lifetime of motoring and 
cycling”, remains our focus. We have 
invested considerably in this strategy and 
have built a platform which provides the 
opportunity for further growth. This year, we 
continued our growth strategy, acquiring 
Lodge Tyre Company (“Lodge Tyre”) to the 
One Halfords family. More details of our 
strategy can be found on page 20 and on 
pages 40 to 47 in the Strategic Report.

Purpose, Culture and Engaging 
with the Workforce
During FY23, we continued to make strong 
progress on aligning the culture of our 
organisation with our business strategy. 
We know that we will only continue to be 
successful in wowing our customers if 
we engage the hearts and minds of our 
colleagues, and enable them to work 
together as One Halfords Family for the 
benefit of our customers. 

Achieving this will help us to, continuously, 
develop our expertise to meet the needs of 
our customers.

We continued to embed our values through 
our Group induction programme and 
recognition scheme. We  have created a 
one Halfords team approach, which aims 
to unite all parts of the business, including 
the acquisitions we make from time to time.

In FY23 we received over 680 nominations 
for our “Colleague of the Quarter 
programme, of which 46 were successful. 
Furthermore, we recognised three 
individuals as “Colleague of the Year”, one 
winner and two runners-up.

Annual General Meeting (“AGM”)
Once again, we look forward to being able 
to welcome shareholders to the AGM to be 
held at our Support Centre. Further details 
of the AGM arrangements can be found on 
pages 99 and 117 of this report.

Board changes
Finally, as announced on 20 June 2023, 
Helen Jones will be stepping down from 
the Board as a Non-Executive Director and 
Senior Independent Director at the AGM 
on Wednesday 6 September 2023. On 20 
June 2023, Tanvi Gokhale was appointed 
as a Non-Executive Director to join the 
Board, the Nomination, Audit, Remuneration 
and ESG Committees. Tanvi will stand for 
election for the first time at the AGM on 6 
September 2023, if she is elected she will 
also succeed Helen as Chair of the ESG 
Committee and as the Employee Voice 
Director. These arrangements will allow 
for an orderly handover period which we 
regard as being very beneficial. I would like 
to thank Helen for all her considerable work 
and support over the period.

Keith Williams
Chair

21 June 2023

Corporate Governance 
Statement
The Board confirms that, throughout the 
year ended 31 March 2023 and, as at 
the date of this report, the Company has 
applied the principles of, and complied 
with, the provisions of the 2018 UK 
Corporate Governance Code (“Code”). 
It has been agreed that Helen Jones will 
stay in office until the end of the AGM on 
6 September 2023. The Board recognises 
that, as it has assessed that Helen will no 
longer be regarded as independent for 
the purpose of the Code, because of her 
extended tenure, this created a technical 
breach of the Code’s recommendation that 
the majority of the Board be independent 
Non-Executive Directors. However, we 
believe that this short-term situation (which 
was resolved on 20 June 2023 when Tanvi 
Gokhale was appointed) was justified to 
ensure that the correct candidate could be 
appointed to the Board in Helen’s place and 
an orderly handover can be undertaken.

This report, together with the other statutory 
disclosures and reports from the Audit, 
Nomination and Remuneration Committees, 
provides details of how the Company has 
applied the principles of good governance 
as set out in the Code during the period 
under review. A copy of the Code is 
available on the Financial Reporting 
Council’s website at www.frc.org.uk.

The Company has complied with the 
relevant requirements under the Disclosure 
Guidance and Transparency Rules, the 
Listing Rules, the Directors’ Remuneration 
Reporting regulations and narrative 
reporting requirements.

100

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEPromoting Our Purpose, Culture and Long-Term Success
Board Leadership and Company Purpose
Description: The Company is led by an effective Board, which promotes the long-term success of the 
Company and engages with its shareholders and stakeholders. 

The Board has established the Company’s purpose, values and strategy and is satisfied that these and its 
culture are aligned. 

The Board has established an effective governance and risk framework.

The Board has ensured that the workforce is able to raise any matters of concern, and that all policies and 
practices are consistent with the Company’s values.

Read more:

   Read more on our Strategy 
on pages 40 to 47.

   Read more on our Culture 
on pages 104 to 107.

   Read more on Risk 
Management 
on pages 74 to 81.

Ensuring a Clear Division of Responsibilities
Division of Responsibilities
Description: The Chair leads the Board, which includes an appropriate combination of Executive Directors and 
Non-Executive Directors. 

Read more:

   Read more on Board 
Composition 
on pages 86 and 112.

The Non-Executive Directors provide constructive challenge, strategic guidance and advice and, have sufficient 
time to meet their Board responsibilities.

There is a clear division of responsibilities between the running of the Board and the running of the business, and 
the Board has identified certain “reserved matters” that only it can approve. Other matters, responsibilities and 
authorities have been delegated as appropriate, and there are relevant policies and processes in place for the 
Board to function effectively and efficiently.

   Read more on Division of 
Responsibilities on pages 112 
and 114 to 115.

   Read more on Risk 
Management approach 
on pages 74 to 81.

Delivering Effectiveness Through a Balanced Board
Composition, Succession and Evaluation
Description: A comprehensive and tailored induction programme is in place for new Directors joining the 
Board. The induction programme facilitates their understanding of the Group and the key drivers of the 

Group’s performance.

A rigorous, effective and transparent appointment process is in place, which, together with the effective 
succession plans, promotes diversity of gender, social and ethnic backgrounds, cognitive and personal 
strengths.

Read more:

   Read more on Board 
Appointments and induction  
on pages 119.

   Read more on Board Evaluation 
on pages 116 and 117.

Enabling Reporting Integrity and an Effective Controls Environment
Audit Risk and Internal Control
Description: The Board has established formal and transparent policies and procedures to ensure the 
independence and effectiveness of both internal and external audit functions. The Board satisfies itself on the 

integrity of financial and narrative statements.

The Board presents a fair, balanced and understandable assessment of the Group’s position and prospects.

The Board has established procedures to manage risk, oversee the internal control framework and determine 
the nature and extent of the principal risks of the Group.

Read more:

   Read more on the Audit 
Committee on pages 122 
to 127.

   Read more on Risk 
Management and Internal 
Control on pages 74 to 81.

Ensuring Alignment With the Successful Delivery of Our Long-Term Strategy
Remuneration
Description: The Company has designed the remuneration policies and practices to support strategy 
and promote long-term sustainable success. The Executive remuneration is aligned to the interests of our 

shareholders and to the Company’s purpose and values and is clearly linked to the successful delivery of our 

Read more:

   Read more on Director 
Remuneration on pages 130 
to 152.

long-term strategy.

There is a formal and transparent procedure for developing Executive remuneration policy and determining 
Director and senior management remuneration.

Directors are able to exercise independent judgement and discretion when authorising remuneration 
outcomes, taking into account Company and individual performance and wider circumstances.

101

 halfords.annualreport2023.comCorporate Governance Report

Board Leadership and Company Purpose

Board Priorities for FY23: Main Areas:

Strategy

Governance

Board Matters

•  Received updates on FY23 key strategic 

initiatives and operational highlights.

•  Discussed and reviewed updates on the 
acquisition strategy and M&A activities.

•  Discussed and approved the acquisition 

of Lodge Tyre Company.

•  Received an update on Group Strategy, 
the Capital Markets Day, the five-year 
plan and Budget.

Link to Stakeholder

Link to Strategy
1   2   3

•  Received regular updates from the 
Chairs of the Remuneration, Audit, 
Nomination and ESG Committees.

•  Reviewed and approved the FY22 

Annual Report.

•  Reviewed and approved the Directors’ 
Conflicts of Interests Register, Group 
policies, the Group Risk Register 
and the roles of the Chair, the 
Chief Executive Officer and Senior 
Independent Director.

•  Discussed and reviewed the Group’s 

ESG targets and disclosures.

•  Received regular corporate 

governance updates.

Link to Stakeholder

Link to Strategy
1   2   3

•  Reviewed the succession plans for the 
Board and the restructure of the senior 
management team, including the 
appointment of a new Non-Executive 
Director.

•  Reviewed the Board and Committees’ 
programme and forthcoming meeting 
schedule.

•  Received updates from the 

Nomination Committee on the 
progress of the search for a new Non-
Executive Director.

•  Discussed and agreed the scope of 
the internal FY23 Board evaluation.

Link to Stakeholder

Link to Strategy
1   2   3

Financial and Risk 
Management

•  Reviewed monthly business and 

trading performance.

•  Reviewed and approved the 

Commercial Matters

Shareholder and  
Stakeholder Relations

•  Received updates on the process for, 
and approval of, the annual renewal of 
the Group’s insurance policies.

•  Reviewed results of colleague 

engagement surveys and the launch 
of the new Company Values.

prelim, interim and trading update 
approaches and announcements.

•  Reviewed and approved a number of 

large commercial contracts and spend.

•  Discussed and approved colleague 
health and wellbeing programmes.

Link to Stakeholder

Link to Strategy
1   2   3

•  Reviewed and approved the interim 

dividend and recommended payment 
of the final dividend.

•  Reviewed updates on banking 

arrangements, liquidity, cash control, 
treasury matters and currency hedging.

•  Reviewed and approved the 

Group Going Concern and Viability 
Statement.

•  Reviewed and approved the five-year 
plan, the FY24 budget and forecast.

Link to Stakeholder

Link to Strategy
1   2   3

102

•  Reminded the Directors of their 

obligations under Section 172 of the 
Companies Act 2006.

•  Reviewed monthly investor relations 
reports and annual shareholder body 
reports.

•  Reviewed and approved the 2022 

Notice of the Annual General Meeting 
and the arrangements for the 2022 
Annual General Meeting.

•  Reviewed and approved the April 

2023 Capital Markets Day content and 
materials.

Link to Stakeholder

Link to Strategy
1   2   3

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCE 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Key to stakeholders:

 Colleagues  

 Investors  

 Communities  

 Media

Key to Strategy links:

 Customers  

 Suppliers  

 Environment  

 Government

1  Inspire 

2  Support 

3  Lifetime

Board Priorities for FY24: Main Areas:

Strategy

Governance

Board Matters

•  Review the annual strategy refresh and 
associated financial business plan.

•  Review any potential M&A opportunities.

•  Receive regular updates from the 

•  Review the nomination and 

Chairs of the Remuneration, Audit, 
Nomination and ESG committees.

appointment of a new Non-Executive 
Director.

Link to Stakeholder

Link to Strategy
1   2   3

•  Review and approve the FY23 

•  Review succession plans 

Annual Report.

•  Review and approve the Directors’ 

Conflicts of Interests Register, Group 
policies, the Group Risk Register and 
the roles of the Chair, the CEO and 
Senior Independent Director.

•  Continue the process to ensure that 
the composition of the Board is 
compliant with the Parker Review.

Link to Stakeholder

for the Board and the Senior 
Management Team.

•  Review the Board and Committees’ 

programme and forthcoming meeting 
schedule.

•  Discuss the outcome of the FY23 
external Board evaluation and 
agree the scope of the FY24 Board 
evaluation.

•  Review the Board programme of visits.

Link to Stakeholder

Link to Strategy
1   2   3

Link to Strategy
1   2   3

Financial and Risk 
Management

Commercial Matters

Shareholder and  
Stakeholder Relations

•  Review monthly business and trading 

•  Review commercial matters brought 

performance.

•  Review and approve trading update 

to the Board for attention and 
potential approval.

•  Review colleague engagement survey 
results and the progress on the health 
and wellbeing programme.

announcements.

•  Discuss and review deep dives on 

•  Focus on ESG agenda, particularly 

•  Review and approve the dividend 
policy and any dividend payments.

•  Review and approve the FY24 

updated forecast, the FY25 budget, 
banking arrangements, the financing 
arrangements and FX hedging strategy.

Link to Stakeholder

the supply chain, commercial margin 
and garage utilisation and profitability 
growth.

Link to Stakeholder

Link to Strategy
1   2   3

Link to Strategy
1   2   3

environmental issues.

•  Reminder to Directors of their 

obligations under Section 172 of the 
Companies Act 2006.

•  Review monthly investor relations 
reports and annual shareholder 
body reports.

•  Review and approve the 2023 Notice 

of the Annual General Meeting.

Link to Stakeholder

Link to Strategy
1   2   3

103

 halfords.annualreport2023.com 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Corporate Governance Report

Board Leadership and Company Purpose

Our Board has made progress against monitoring culture in the past year,  
with focus on supporting colleagues through the cost of living crisis.

Culture and Values

Create a “One Halfords” performance culture where colleagues enjoy working efficiently and 
effectively together using their skills and expertise to win the hearts and minds of our customers.

Values

Behaviours

Plan

Do

Act

Check

Work with colleagues across all 
areas of the business, to define the 
appropriate values and behaviours 
for our Group as a whole, that will 
underpin our forward strategy, 
build on the language of our 
purpose and create beliefs that are 
active and give all our colleagues 
clear direction.

Customers
•  Will have a joined-up experience 

wherever they shop across 
the Group.

Create a leader-led roll-out plan 
that will introduce all colleagues 
across the Group to the refreshed 
values that will shape our culture 
and offer all colleagues clarity and 
a sense of belonging as part of the 
One Halfords Family.

Integrate our newly defined  
values into the performance 
management framework and 
appropriate elements of the 
colleague lifecycle.

Colleagues
•  Engaged colleagues will work 
together and use their skills 
and expertise to deliver an 
excellent and efficient customer 
experience.

Shareholders
•  Will benefit from our financial 
commitments, through the 
generation of additional 
profitable sales and a reduction 
in costs.

l

s
a
o
G

s
t
n
e
m
e
v
e
h
c
A
y
e
K

i

s
e
m
o
c
t
u
O

Our Culture Journey 
The Board continues to recognise the 
importance of its role in ensuring the culture 
of the organisation is aligned to its business 
strategy and ambition to become a customer 
led, market-leading services business. During 
2021, a full cultural review was completed, 
which resulted in a refresh of our Halfords 
Group values, and several activities were 
undertaken to embed the values amongst 
colleagues. During FY23, we continued to 
embed our Halfords values and created 
the One Halfords team approach by uniting 
all parts of the business, including new 
acquisitions.

We know that we will only be successful in 
wowing our customers through engaging 
the hearts and minds of our colleagues, 
compelling them to work together, as One 
Halfords Family, to continuously develop 
and deliver expertise to meet the customers’ 
needs. The values and behaviour framework 
defines how we expect colleagues across 
the business to role model our values as they 
progress their careers with us – from joining 
as a colleague, to leading others, leading 
teams and, ultimately, leading the business. 

Well-established technical skills training 
complements this framework by providing the 
technical knowledge to support the delivery 
of our market-leading services. During FY23, 
we invested in training to upskill over 1,000 
managers in our garages and retail stores to 
effectively sell, teach and coach their teams 
and improve their selling skills.

We continued to embed our values through 
our Group induction programme and 
recognition scheme. In FY23, we continue to 
include values into our annual performance 
conversations, and colleagues are assessed 
against the behaviours that underpin each 
value. To further support embedding our 
values, we continued to run our recognition 
programme, which recognises our 
“Colleague of the Quarter”. We received 
over 680 nominations throughout the year 
from across the Halfords Group, over 46 
colleagues were recognised as a “Colleague 
of the Quarter” and, at the end of FY23, 
with two runners up and one overall winner 
of our prestigious “Colleague of the Year” 
award. Our winner was awarded £5,000, 
second place runner up £2,000 and third 
place runner up £1,000. All winners were 
also invited to a celebratory lunch with the 
Executive Team. 

104

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCE 
Through the cost-of-living crisis, we have 
focused on supporting colleagues with 
continuing investment in our Halfords 
“Here to Help” Fund, which was set up by 
the Halfords Group to provide grants to 
colleagues who suffer significant financial 
hardship or who find themselves at risk of 
significant financial hardship. Colleagues 
who are eligible can apply to the Halfords 
“Here to Help” fund for a grant to support 
them through their situation. We really 
care about the wellbeing of our colleagues 
and believe this intervention supports our 
wellbeing strategy. We have continued 
to offer Wagestream, which is a financial 
benefit app that gives our colleagues 
greater control over their pay and can help 
educate on better money management. 
The app gives colleagues visibility of earnt 
wages in real time and supports personal 
finance management; gives colleagues 
early access to earnt wages throughout the 

month; access to a trusted and impartial 
financial education hub, to help build money 
confidence; and encourages colleagues 
to build an emergency or rainy-day fund. 
Colleagues can choose to contribute a set 
amount each month, with no penalties for 
accessing or pausing contributions. 

We also offer great discounts and cashback 
at thousands of retailers, provided free 
MOTs to colleagues in the UK and in ROI & 
NI a £25/€20 Winter Essentials voucher and 
extended our friends and family discount 
scheme to run for three weeks in October. 

To help colleagues manage stress and 
support their mental wellbeing, we’ve 
continued to create awareness of all the 
benefits and resources available on the 
colleague intranet and through promotional 
material sent to all colleagues. We have 
continued to roll out our mental health 
awareness training to a further 100 

managers across the Group and increased 
the number of qualified mental health first 
aiders. Our three-year partnership with 
mental health charities Mind, SAMH and 
Inspire has provided access to free mental 
health information and resources. In October, 
we held our Wellbeing Week, which focused 
on all aspects of our wellbeing. 

In FY23, we started the design of our 
leadership capability programmes for all. 
These programmes are designed to ensure 
that all our managers and leaders are 
immersed immediately into an experience 
that clearly sets out “how to be a great 
Halfords manager and leader” and how we 
live and breathe our values and leadership 
behaviours through strong communication 
and team management. The programme is 
also intended to provide the opportunity to 
further practice and enhance these skills.

H1

•  Annual pay review for all hourly colleagues completed.

•  Celebrated Pride Month across the Halfords Group to 

•  Full annual colleague engagement survey conducted.

•  Engagement targets set for Board and Executive Team.

•  Three-year charity partnership launched with mental 
health charities Mind (England and Wales), SAMH 
(Scotland) and Inspire (ROI/NI).

raise awareness of LGBTQIA+ colleague network group 
and promote Diversity and Inclusion.

2
2
Y
F

H2

•  Supporting colleagues through cost of living crisis is 
positioned as one of our top three business priorities 
and discussed weekly in colleague huddles.

•  Mental Health First Aider training and mental health 

awareness sessions for managers.

•  All colleagues engaged in a Wellbeing Week across 

the Halfords Group to promote support and resources 
available to colleagues and charity fundraising in stores 
to support World Mental Health Day in October 2022.

•  Pay review for all MOT Testers in Halfords Autocentres.

•  D&I colleague network groups ran online broadcasts 
with speakers on topics such as black history month, 
menopause and disabilities to raise awareness and 
promote inclusivity at Halfords.

105

 halfords.annualreport2023.comCorporate Governance Report

Board Leadership and Company Purpose

Workforce Engagement
Halfords has a long-established practice 
of inviting feedback from colleagues across 
all areas of the business, including holding 
regular listening groups, appointing and 
meeting with local colleague engagement 
champions (“People Champions”), and 
conducting regular colleague surveys.

People Champions hold meetings to gauge 
how colleagues are feeling, which informs the 
programme of engagement and wellbeing 
activities. During the year, People Champions 
were invited to provide input into broader 
business initiatives, including ESG and 
reward practice, to gain an understanding 
of corporate governance and Executive 
remuneration.

To support colleague communications, 
our Group-wide intranet has a dedicated 
wellbeing hub with useful tools and links 
for colleagues to access. Colleagues also 
have access to mental health first aiders. 
We rolled out mental health training to 
managers to be better placed to support 
their colleagues. The intranet is a one stop 

shop for access to benefits and high street 
discounts, further supporting financial 
wellbeing. Over 3,500 colleagues are 
enrolled on the Wagestream app, allowing 
them to have early access to their earnings, 
to better control their finances and to tap 
into financial education information.

In addition to the above, the Group 
has long-established grievance and 
whistleblowing policies that facilitate 
colleagues’ ability to raise any matters 
of concern more formally, and in total 
confidence, should the need arise. 
The Board reviews reports relating to 
whistleblowing cases and the process is 
outlined in the Audit Committee Report 
on page 127. We know from the calls 
received and the data obtained that a 
large proportion of the whistleblowing calls 
received via the helpline are from store 
colleagues seeking clarification on HR or 
safety issues, this shows that the process 
works well as an adjunct to our normal HR 
processes and ensures we provide the best 
support we can to our colleagues.

Monitoring Culture
The Board monitors culture on an ongoing 
basis, both formally and informally, through 
the outputs of colleague engagement 
surveys, and through regular listening groups 
that are held across all areas of the business. 

Helen Jones, the Senior Independent Director, 
with accountability for representing the 
voice of our colleagues in Board meetings, 
personally attends many of the listening 
groups held, alongside other Board and 
Executive colleagues and regularly reports 
back to the Board on the issues raised.

Survey and listening group outputs and 
associated actions are regularly reviewed 
by the Board and are incorporated into 
Executive Directors’ and Executive 
Committee functional engagement plans.  
As in prior years, colleague engagement 
remains a bonusable objective for  
this population. 

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Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEOur more holistic review of the culture 
of the business told us that Halfords 
is a great, collaborative place to work, 
is engaging and is values led with 
knowledgeable friendly colleagues that go 
the extra mile to serve our customers. The 
survey conducted in April 2022 confirmed 
that this remains the case today with our 
colleague engagement index at 81%, which 
means our engagement index remains in 
the upper quartile when compared with 
other benchmarks.

Engagement with  
Our Stakeholders
We understand the importance of 
engagement with all our stakeholders. It is 
of significant value to our decision-making 
and planning processes and, ultimately, the 
long-term success of the business.

   Read more about How We Engage 
With Stakeholders on pages 32 
and 35.

Section 172(1) Statement
The Chair leads the Board, which is 
collectively responsible for the long-term 
success of the Company. The Chair’s role is 
to ensure that the Board contains the right 
balance of skills, diversity and experience, 
to set the strategy of the Company and 
oversee the successful execution of it by 
the business. 

A key element of business success is 
having good corporate governance. 
Halfords has effective frameworks and 
practices to ensure that high standards 
of governance, as well as good values 
and behaviours, are consistently applied 
throughout the Group. The Board considers 
these as being critical factors for the 
integrity of the business and in helping to 
maintain the trust of all stakeholders in 
Halfords.  

   Read our Section 172(1) Statement  
on pages 34 to 35.

Board Listening Approach

Non-Executive Director 
Employee Voice

What This Channel Brings

•  Provides a forum for colleagues to express their 

views, suggestions or concerns to ensure they are 
heard and acted upon where possible.

Virtual focus groups

•  Insights and feedback from colleagues employed  

Colleague engagement 
survey

Blogs and written 
communications

in different parts of the Group focused on a 
particular topic such as communication, wellbeing 
or engagement.

•  Measures how engaged colleagues are and how 

they feel about working at Halfords. The insights  
are used to identify priority areas and drive actions 
to improve these measures.

•  Connects colleagues across all areas of the Group 

with our Halfords’ strategy by sharing updates from 
senior leaders on the latest business performance, 
transformation activity, strategic commercial and 
customer experience initiatives as well as colleague 
engagement activity.

All Directors are aware of the need to 
consult with the Company Secretary should 
any possible situational conflict arise, so 
that prior consideration can be given by the 
Board as to whether or not such conflict will 
be approved.

Concerns
The Chair seeks to resolve any concerns 
raised by the Board, whether these arise in 
a Board meeting or in another forum. Where 
raised and unresolved in a Board meeting, 
the unresolved business can be recorded 
on behalf of a Director in the minutes of 
the relevant meeting. A resigning Non-
Executive Director would also be able to 
raise any concerns in a written letter to the 
Chair, who would bring such concerns to 
the attention of the Board. 

No such concerns have been raised 
throughout the period.

Stakeholder Management
The Board understands the importance of 
strong relationships with all stakeholders 
and strongly values their input into 
its decision-making and planning 
processes. The Board seeks to ensure 
that engagement with our stakeholders 
is effective, either by engaging directly 
or through oversight of the management 
team. This includes the monitoring of KPIs, 
such as Customer Net Promoter Score and 
Colleague Engagement Index. Furthermore, 
the Board ensured that stakeholder 
interests were carefully considered in the 
Company’s recent sustainability strategy 
review, playing a key role in determining our 
key focus areas for the years ahead.

Directors and their 
Other Interests
Details of the Directors’ service contracts, 
and emoluments, as well as the interests 
of the Directors and their immediate 
families in the share capital of the Company 
and options to subscribe for Company 
shares, are shown in the annual Directors’ 
Remuneration Report on pages 144 to 152.

In line with the requirement of the 
Companies Act 2006, each Director has 
notified the Company of any situation 
in which he or she has, or could have, a 
direct or indirect interest that conflicts, or 
possibly may conflict, with the interests of 
the Company (a situational conflict), and 
a register of these is maintained by the 
Company Secretary.

107

 halfords.annualreport2023.comCorporate Governance Report

Board Leadership and Company Purpose

Stakeholder Engagement

Key Themes Discussed with Shareholders in FY23

•  Progress on our strategy, “To Inspire and Support a Lifetime 
of motoring and cycling”, including our intention to accelerate 
investment in our Services and B2B businesses.

•  The dynamics of the motoring and cycling markets, including 
our growth opportunities, short and longer-term trends given 
the significant disruption of the last two years, and relative 
financial returns from each segment.

•  Risk and opportunities caused by macroeconomic trends 
or legislation such as Government spending on cycling 
infrastructure or the ban on combustion engines from 2030.

•  Capital allocation priorities, specifically the balance of 

maintaining a prudent balance sheet, maintaining the dividend 
and enabling investment for growth.

Investor Relations Programme

The Group has a comprehensive investor relations (“IR”) 
programme through which the Chief Executive Officer, Chief 
Financial Officer and Corporate Finance Director regularly 
engage with the Company’s largest shareholders on a one-to-
one basis, to discuss strategic issues and give presentations 
on the Group’s results. Further communication is achieved 
through the Annual Report and Accounts, corporate website and 
investor meetings as follows: 

•  Gross and operating margin performance.

•  The Chair is responsible for ensuring that appropriate 

channels of communication are established between Directors 
and shareholders and that Directors are aware of any issues 
or concerns that major shareholders may have. Regular 
engagement provides investors with an opportunity to discuss 
any areas of interest and raise concerns. The Group is eager 
to make sure that it understands shareholders’ views and that 
it is able to communicate its strategy in the most effective 
way. The Group engages through regular communications, the 
Annual General Meeting and other investor relations activities 
(such as the investor perception study).

•  Annual Report and Accounts – this is the most significant 
communication tool, ensuring that investors are kept fully 
informed regarding Group developments. Management 
continually strives to produce a clear and easily accessible 
Annual Report and Accounts, which provides a complete and 
transparent picture; 

•  The corporate website – provides investors with timely 

information on the Group’s performance as well as details of 
Environmental, Social and Governance activities; 

•  Management roadshows – allow key investors access 

to management. These are usually attended by the Chief 
Executive Officer, the Chief Financial Officer and the 
Corporate Finance Director following our trading and results 
updates, and our 2023 Capital Markets Day; and

•  Responding promptly – the Group is committed to 

responding to any investor-related queries within a short 
time frame.

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Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCE halfords.annualreport2023.com

109

Corporate Governance Report

Board Leadership and Company Purpose

“ We communicate on a regular basis through 
various channels. All key points captured 
through listening groups are shared in 
quarterly cascades across the business.”

Helen Jones
Senior Independent Director

Q&A 

with our Employee Voice Director, Helen Jones

Q

Have there been any changes to the 
employee feedback process this year?

We continue to hold regular listening 
sessions across the Group. These are 
chaired by a Divisional Director, supported 
by a member of our People team with up 
to ten colleagues in attendance. My role is 
to encourage openness and honesty and 
to listen. We devote an hour to discussion 
on what’s working well, what we should 
pay attention to and what we might learn 
from best practice in other businesses. 

We try to involve as many colleagues as 
possible in these sessions throughout the 
year. Having an opportunity to express 
opinions is important and, although 
there are always common themes, 
solutions to specific issues often come 
from colleagues as they are dealing with 
our customers every day. This year, we 
invited colleagues from our Continuous 
Improvement team to join the sessions. 
As a result, they’re able to capture new 
suggestions and update on initiatives that 
have already been introduced. 

Every year, we conduct a Colleague 
Engagement survey and, in 2023, we 
achieved an index score of 82%, a slight 
increase on 2022. The annual survey 
provided valuable insight as to colleague 
sentiment across the Group and what we 
need to focus on to help make Halfords a 
better place to work. Overall, our colleagues 
are very positive and committed to Halfords. 
They feel trusted to do their jobs, are treated 
with respect and there’s a great team spirit 
across both stores and garages. However, 
we were also told that we sometimes 
struggle to meet customer demand and this 
leads to increased workload, particularly for 
the most skilled and experienced colleagues. 
We’ve, subsequently, focussed on recruiting, 
inducting and training technicians across the 
Group to deliver the many services we offer. 

We’re also aware that increased workload 
can be very stressful, so we’ve continued 
to build awareness of all the resources 
available to colleagues to help support 
their wellbeing, as well as increasing 
the number of mental health first aiders. 
We’ve continued to offer great discounts 
and cashback at thousands of retailers, 
free access to Wagestream to support 
colleagues with flexible pay options, and 
our ‘Here to Help Fund’ provides for any 
colleague in a financial crisis, along with 
free MOTs and winter essentials vouchers.

Colleague of the Year winners 
announced

3

Number of  
nominations received

680

Number of colleagues 
recognised as Colleague  
of the Quarter

46

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Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEQ

Q

Q

For you, what were the key  
highlights in FY23?

How do you share outcomes  
with the wider employee base?

What areas does the Board  
want to focus on in future?

We introduced sessions this year to 
discuss the new Personal Development 
Review process. We need to ensure that 
all colleagues feel supported in advancing 
their careers with Halfords and that 
their aspirations to progress within the 
Group are known. Enabling colleagues 
to participate in this session, and how it 
might be adapted to best meet the needs 
of line managers and colleagues at all 
levels, was really helpful. Establishing 
a process, which helps colleagues 
understand how their particular role 
influences overall Group performance,  
is essential.

Another particular highlight for me, was 
a listening session in February with 
seven of our colleagues from our Retail 
stores. Their combined years of service 
to Halfords amounted to 130 years! A 
reminder of the tremendous loyalty shown 
by many colleagues across the Group and 
how we benefit both in expertise, but also 
culturally from this depth of experience.

We communicate on a regular basis 
through various channels. All key points 
captured through listening groups are 
shared in quarterly cascades across the 
business. Being heard is as important as 
listening so where we’re able to address 
concerns, we do, and for those where a 
solution may not be immediately available, 
we explain why.

Our colleagues represent the Halfords 
brand in every interaction across the 
Group. Ensuring we attract, retain and 
support all colleagues is always a priority. 
In the coming year, we will focus on the 
recruitment, induction and training for 
all specialist roles to ensure customer 
demand can be met and the best possible 
experience delivered every time. This 
applies not only to our long-serving 
colleagues, but also to those who have 
joined the Group through our acquisitions.

We’re also very aware of the pressure 
being felt as a result of the cost-of-living 
crisis. The Remuneration Committee 
and the entire Board are mindful of the 
need to consider all our colleagues 
working tirelessly across the Group, when 
determining Executive pay arrangements.

111

 halfords.annualreport2023.comCorporate Governance Report

Division of Responsibilities

Board Composition
At the date of this report, the Board of 
Directors comprised of six members, 
namely the Non-Executive Chair, three other 
Non-Executive Directors and two Executive 
Directors. The composition of the Board is 
set out on page 96, and the biographies of 
each Director, including any other business 
commitments, are available on pages 90 to 
92. The Board believes it has an appropriate 
balance of Executive and independent 
Non-Executive Directors, having regard to 
the size and nature of the business. The 
Board is responsible for the long-term 
success of the Company and is committed 
to ensuring that it provides leadership to the 
business as a whole, having regard to the 
interests and views of its shareholders and 
other stakeholders. It is also responsible 
for setting the Group’s strategy, values and 
standards. Details of the Group’s business 
model and strategy can be found on pages 
40 to 47.

Chair   1

Executive Directors  2

Non-Executive Directors  3

Board Changes
In April 2022 Jo Hartley joined the business 
and was appointed as Chief Financial 
Officer on 16 June 2022 to replace Loraine 
Woodhouse who stepped down from the 
Board on 16 June 2022 and retired from the 
business on 1 July 2022.

112

Details of the Group’s business model and 
strategy can be found on pages 40 to 47.

Division of Responsibilities
The roles of Chair and Chief Executive 
Officer are separate and clearly defined, 
with the division of responsibilities set out in 
writing and agreed by the Board. 

The Chair is responsible for effective 
leadership, operation and governance 
of the Board and its Committees. He 
ensures effective communication with 
shareholders, facilitates the contribution of 
the Non-Executive Directors and ensures 
constructive relations between Executive 
and Non-Executive Directors. 

The Chief Executive Officer is responsible 
for the management of the Group’s business 
and for implementing the Group’s strategy.

Together, the Directors act in the best 
interests of the Company via the Board and 
its Committees, devoting sufficient time 
and consideration as necessary to fulfil 
their duties. Each Director brings different 
skills, experience and knowledge to the 
Company, with the Non-Executive Directors 
additionally bringing independent thought 
and judgement. This combination seeks to 
ensure that no individual or group unduly 
restricts or controls decision making. 

A formal schedule of matters reserved 
for the Board is in place and is annually 
reviewed as referred to above. 

To discharge these responsibilities 
effectively, the Board has a system of 
delegated authorities, which enables 
the effective day-to-day operation of the 
business and ensures that significant 
matters are brought to the attention of 
management and the Board as appropriate. 
It is through this system that the Board is 
able to provide oversight and direction to 
the Executive Directors, the Executive Team 
and the wider business. 

Matters specifically reserved for the 
Board include: strategy and management; 
corporate structure and capital; investor 
relations; audit, financial reporting and 
controls; nominations to the Board; 
Executive remuneration; and certain 
material contracts.

Board Independence
The Non-Executive Directors bring wide 
and varied experience to the Board and 
its Committees. The Code recommends 
that at least half of the Board of Directors, 
excluding the Chair, should comprise Non-
Executive Directors, who are determined 
by the Board to be independent and are 
free from relationships or circumstances 
that may affect, or could appear to affect, 
the Non-Executive Director’s judgement. 
Following a review, the Board considers 
Jill Caseberry and Tom Singer to be 
independent in character and judgement. 
However, due to the length of Helen Jones’ 
tenure, the Board has assessed that Helen 
is no longer regarded, as independent 
for the purposes of the Code. Helen has 
agreed to stay on until the AGM on 6 
September 2023 to ensure continuity for the 
Board. Whilst this has created a technical 
breach of the Code’s recommendation that 
the majority of the Board be independent 
Non-Executive Directors, the Board 
believes that this short-term situation has 
been justified. As explained on page 96 
Tanvi Gokhale has now joined the Board 
and is independent on appointment. 

The Chair, Keith Williams was considered 
independent upon his appointment.

Re-election and Election
In compliance with the Code and the 
Company’s Articles of Association, as at 
20 June 2023, the following Directors will 
seek re-election at the 2023 Annual General 
Meeting (“AGM”) on 6 September 2023: 
Keith Williams, Jill Caseberry, Tom Singer, 
Graham Stapleton and Jo Hartley.

As has been announced, Helen Jones, will 
step down as a Non-Executive Director at 
the 2023 AGM and her replacement Tanvi 
Gokhale, who was appointed to the Board 
on 20 June 2023, will stand for election for 
the first time at the AGM.

Board Key Responsibilities
The Board is collectively responsible for 
the long-term success of the Company and 
is committed to ensuring that it provides 
leadership to the business as a whole, 
having regard to the interests and views of 
its shareholders and other stakeholders. It 
provides leadership and direction on the 
Company’s culture, values and purpose; 
sets the strategic direction; agrees the risk 
framework; and ensures these are managed 
effectively. The Board is accountable 
to shareholders for the financial and 
operational performance of the Group. 

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEDirector Tenure and Board Succession
Succession planning for the Board is monitored regularly and in particular is considered in 
detail during the annual evaluation of the Board performance as described on page 116. 
Details of the tenure for all Board members are as follows:

Matters which require Board approval 
between scheduled Board meetings can 
be approved by a Board Committee, which 
consists of a minimum of two Directors.  

Jo Hartley

Jill Caseberry

4 years, 3 months,14 days

0 years,11 months,14 days

Helen Jones

9 years, 3 months,14 days

Tom Singer

2 years, 8 months,14 days

Graham Stapleton

5 years, 5 months,14 days

Keith Williams

4 years,10 months,14 days

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Board Committees
The Board’s principal Committees are 
the Audit Committee, the Nomination 
Committee, the Remuneration Committee 
and the Environmental, Social and 
Governance (“ESG”) Committee. Each 
Committee has its own Terms of Reference, 
which are approved and regularly reviewed 
by the Board.

On the following pages, each Committee 
Chair reports how the Committee they chair 
discharged its responsibilities in FY23 and 
the material matters that were considered. 

Following a Committee meeting, the 
relevant Committee Chair provides a report 
to the Board. Whilst not entitled to attend, 
professional advisors and members of 
senior management attend when invited 
to do so, as do those Directors who are 
not formally a member of the relevant 
Committee. The external Auditor attends 
Audit Committee meetings by invitation. No 
person is present at Nomination Committee 
or Remuneration Committee meetings 
during discussions pertinent to them. The 
Company Secretary acts as the secretary to 
the principal Committees.

The final wording of market announcements 
is approved prior to release by a Disclosure 
Committee, which is made up of a minimum 
of two Directors. Six Disclosure Committee 
meetings were held during the period.

At Executive level, the day-to-day 
investment decisions of the Group are 
approved by an Investment Committee, 
chaired by the Chief Financial Officer. 
Similarly, the treasury needs of the Group 
are managed by the Treasury Committee, 
chaired by the Chief Financial Officer; 
the other members of these Executive 
committees are senior members of the 
Finance and Treasury teams.

The Board may establish other ad hoc 
committees of the Board to consider 
specific issues from time to time. During 
the year, the Finance Risk Committee was 
established, the purpose of which is to 
progress governance over areas of financial 
crime exposure concerning HMRC and 
FCA, as well as anti-fraud measures and 
existing policy areas such as Anti Money 
Laundering.

113

 halfords.annualreport2023.com 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Corporate Governance Report

Division of Responsibilities

Halfords Group plc Board of Directors

Nomination Committee

Key Objectives
To ensure that the Board has the balanced skills, knowledge and experience to be effective in discharging its 
responsibilities and to have oversight of all governance matters.

Main Responsibilities
Making appropriate recommendations to maintain the balance of skills and experience of the Board by:
•  considering the size, structure and composition of the Board;
•  considering Board and Executive Team succession plans with a commitment to improving gender and ethnic 

diversity; and

•  identifying and making recommendations to the Board on potential Board candidates.

Chair: 
Keith Williams

Members: 
Helen Jones
Jill Caseberry
Tom Singer

Audit Committee

Key Objectives
To provide effective governance over the Group’s financial reporting processes. This includes the internal audit 
function and external Auditor. The Committee maintains oversight of the Group’s systems of internal controls and risk 
management activities.

Main Responsibilities
•  Making recommendations to the Board on the appointment/removal of the external Auditor, and their terms of 

Chair: 
Tom Singer

Members: 
Helen Jones
Jill Caseberry

engagement and fees.

•  Reviewing and monitoring the integrity of the Company’s financial statements, including its annual and interim reports 
and preliminary results announcements and any other formal announcement relating to its financial performance, and 
recommending the same to the Board.

•  Assisting the Board in achieving its obligations under the Code in areas of risk management and internal control
•  Focusing on compliance with legal requirements, whistleblowing, accounting standards and the Listing Rules.

Remuneration Committee

Key Objectives
To ensure that a Board policy exists for the remuneration of the Chief Executive Officer, the Chair, Non-Executive Directors, 
other Executive Directors and members of the Executive Management.

Main Responsibilities
•  Recommending to the Board the total individual remuneration package of Executive Directors and members of the 

executive management. 

•  Approving senior executive remuneration and oversight of remuneration matters, generally.
•  Recommending the design of the Company’s share incentive plans to the Board, approving any awards to Executive Directors 

and other executive managers under those plans and defining any performance conditions attached to those awards.

•  Determining the Chair’s fee, following a proposal from the Chief Executive Officer.
•  Maintaining an active dialogue with institutional investors and shareholder representatives.

ESG Committee

Key Objectives
To ensure that the Company has an ESG strategy that is aligned with the Company’s strategy.

Main Responsibilities
•  Development of an ESG strategy including the setting of appropriate targets.
•  Monitoring progress against key targets and initiatives.

Chair: 
Jill Caseberry

Members: 
Helen Jones
Tom Singer

Chair: 
Helen Jones

Members: 
Jill Caseberry
Tom Singer

Chief Executive Officer

Executive Committee

Key Objectives
•  Responsible for the day-to-day management of the Company.
•  Develops the Group’s objectives and strategy for Board approval.
•  Creates and recommends to the Board an annual budget and 

financial plan.

•  Delivers the annual budget and plan and executes the agreed Group 

strategy and other objectives.

•  Identifies and executes new business opportunities and potential 

acquisitions or disposals.

•  Keeps the Chair informed on all important matters.
•  Manages the Group’s risks in line with the Board-approved risk profile.

Key Objectives
•  Monitors performance against the implementation of the 

commercial plan, and approves investment against strategy.

•  Acts as the senior steering group for the Transformation 

Programme, approving and monitoring significant programme 
spend and monitoring programme risk.

•  Oversees the Group’s risk management framework, providing 
assurance over risk mitigation and scanning the horizon for 
emerging risk.

•  Approves all Group financial investment.

114

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEHalfords Group plc Board of Directors

Nomination Committee

Key Objectives

To ensure that the Board has the balanced skills, knowledge and experience to be effective in discharging its 

responsibilities and to have oversight of all governance matters.

Making appropriate recommendations to maintain the balance of skills and experience of the Board by:

•  considering the size, structure and composition of the Board;

•  considering Board and Executive Team succession plans with a commitment to improving gender and ethnic 

•  identifying and making recommendations to the Board on potential Board candidates.

Main Responsibilities

diversity; and

Audit Committee

Key Objectives

management activities.

Main Responsibilities

engagement and fees.

To provide effective governance over the Group’s financial reporting processes. This includes the internal audit 

function and external Auditor. The Committee maintains oversight of the Group’s systems of internal controls and risk 

•  Making recommendations to the Board on the appointment/removal of the external Auditor, and their terms of 

•  Reviewing and monitoring the integrity of the Company’s financial statements, including its annual and interim reports 

and preliminary results announcements and any other formal announcement relating to its financial performance, and 

recommending the same to the Board.

•  Assisting the Board in achieving its obligations under the Code in areas of risk management and internal control

•  Focusing on compliance with legal requirements, whistleblowing, accounting standards and the Listing Rules.

Remuneration Committee

Key Objectives

Main Responsibilities

executive management. 

To ensure that a Board policy exists for the remuneration of the Chief Executive Officer, the Chair, Non-Executive Directors, 

other Executive Directors and members of the Executive Management.

•  Recommending to the Board the total individual remuneration package of Executive Directors and members of the 

•  Approving senior executive remuneration and oversight of remuneration matters, generally.

•  Recommending the design of the Company’s share incentive plans to the Board, approving any awards to Executive Directors 

and other executive managers under those plans and defining any performance conditions attached to those awards.

•  Determining the Chair’s fee, following a proposal from the Chief Executive Officer.

•  Maintaining an active dialogue with institutional investors and shareholder representatives.

ESG Committee

Key Objectives

Main Responsibilities

To ensure that the Company has an ESG strategy that is aligned with the Company’s strategy.

•  Development of an ESG strategy including the setting of appropriate targets.

•  Monitoring progress against key targets and initiatives.

Chair: 

Keith Williams

Members: 

Helen Jones

Jill Caseberry

Tom Singer

Chair: 

Tom Singer

Members: 

Helen Jones

Jill Caseberry

Chair: 

Jill Caseberry

Members: 

Helen Jones

Tom Singer

Chair: 

Helen Jones

Members: 

Jill Caseberry

Tom Singer

Chief Executive Officer

Key Objectives

Executive Committee

Key Objectives

•  Responsible for the day-to-day management of the Company.

•  Monitors performance against the implementation of the 

•  Develops the Group’s objectives and strategy for Board approval.

•  Creates and recommends to the Board an annual budget and 

•  Delivers the annual budget and plan and executes the agreed Group 

financial plan.

strategy and other objectives.

acquisitions or disposals.

•  Identifies and executes new business opportunities and potential 

•  Keeps the Chair informed on all important matters.

•  Manages the Group’s risks in line with the Board-approved risk profile.

commercial plan, and approves investment against strategy.

•  Acts as the senior steering group for the Transformation 

Programme, approving and monitoring significant programme 

spend and monitoring programme risk.

•  Oversees the Group’s risk management framework, providing 

assurance over risk mitigation and scanning the horizon for 

emerging risk.

•  Approves all Group financial investment.

•  Ensures that the performance of individuals and of the Board as a 
whole and of its Committees is evaluated at least once a year, and 
the results are acted upon.

•  Acts as an advisor to the Chief Executive Officer.
•  Meets with the Non-Executive Directors without Executive Directors 

being present.

•  Facilitates the effective contribution of Non-Executive Directors.
•  Ensures constructive relations between Executive Directors and Non-

Executive Directors.

•  Is available to other Directors and shareholders in order to address 

concerns that cannot be raised through the normal channels.

•  Periodically visit Group sites, stores and Distribution Centres.
•  Meet without the Executive Directors present.
•  Participate in a training programme, including store visits and 

updates from management.

•  Formulate Executive Director remuneration and succession planning.

Chair

Key Responsibilities
•  Manages and provides leadership to the Board.
•  Builds an effective and complementary Board of Directors.
•  Sets the agenda, style and tone of Board discussions.
•  Facilitates and encourages active engagement in meetings, 
promoting effective relationships and open communication.
•  Ensures effective communication with shareholders and other 

stakeholders.

Senior Independent Director

Key Responsibilities
•  Provides a sounding board for the Chair.
•  Holds meetings with the other Non-Executive Directors without 

the Chair at least once a year to appraise the Chair’s performance.

•  Acts as an intermediary for the other Directors.

Non-Executive Directors

Key Responsibilities
•  Evaluate and appraise the performance of Executive 

Directors and Senior Management against agreed targets.

•  Participate in the development of the Group’s strategy.
•  Monitor the financial information, risk management and 
controls processes of the Group to make sure that they 
are sufficiently robust.

•  Meet regularly with senior management.

Employee Voice Director

Key Responsibilities
•  Ensures colleague feedback is brought to the attention of the 
Board to help shape and influence some of the decisions that 
are taken.

Company Secretary

Key Responsibilities
•  Works closely with the Chair, Group Chief Executive Officer and 

Board Committee Chairs in setting the rolling calendar of agenda 
items for the meetings of the Board and its Committees.

•  Ensures accurate, timely and appropriate information flows within 
the Board, the Committees and between the Directors and Senior 
Management.

•  Provides advice on Board matters, legal and regulatory issues, 

corporate governance, Listing Rules compliance and best practice.

115

 halfords.annualreport2023.comCorporate Governance Report

Composition, Succession and Evaluation

Board Evaluation
A formal Board effectiveness review is conducted on an annual basis. This includes an assessment of the Board, its Committees and 
individual Directors.

FY22

Internal Evaluation

FY23

External Evaluation

FY24

Internal Evaluation

FY23 Evaluation Process

Step One

Step Two

Step Three

Step Four

Online surveys issues to 
the Board members.

Received and analysed the 
feedback with the Chair 
of the Board. The Chair 
produced a note of action 
points to be addressed, 
which was circulated to the 
Board members.

The Chair of each Board 
Committee received the 
evaluation report in relation 
to their Committee, and time 
was arranged to consider 
the findings and agree an 
action plan.

Implementation and 
monitoring of the 
action plans.

The findings identified by the FY22 internal review are as follows:

Topic

ESG

FY22 Outcomes

Progress Made in FY23

To develop an approach 
to ensure a sustainable 
business for stakeholders.

In FY23, we continued our virgin plastic reduction programme (started in 
FY22), and we have now reduced 37.5% of our virgin plastic, achieved 
through reduction of packaging weight, swapping to alternative materials, or 
using recycled content).

 Halfway through the year, we made a full switch over to Adblue pouches, a 
much lighter plastic type, saving 95 tonnes of plastic. This will prevent 175 
tonnes of plastic being used in FY24, representing over a 10% reduction of 
the plastic packaging we used in FY22 (1,600 tonnes).

We improved oil bottle packaging by using 35% recycled content, saving  
40 tonnes of virgin plastic.

We swapped the oddpack range (700 products) over to 80% recycled 
plastic, saving over 10 tonnes of virgin plastic.

With the appointment of Tanvi Gokhale, we consider this progresses our 
compliance with the Parker Review.

We significantly progressed our strategic transformation in FY23. As we 
outlined at our Capital Markets Day in April 2023, we have created an  
omni-channel network, which will act as a platform to allow future growth. 
We believe this truly differentiates us from our competitors.

Diversity within  
the Board

Transformation across  
the business

To maintain and improve 
diversity on the Board in 
line with the Parker Review.

To continue to support 
the transformation journey 
as we develop an omni-
channel business that is 
agile and able to respond 
fully to the ever-changing 
needs of our customers.

116

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEThe findings identified by the FY23 external review were as follows:

Topic

Strategy

FY23 Outcomes

•  To continue to focus on the delivery of the strategy creating value to shareholders. Continue the work on 

understanding Halfords’ customers.

Board and Composition

•  Successful recruitment of a new Non-Executive Director (“NED”) to replace Helen Jones, being mindful 

of the importance of diversity and Parker Review requirements. 

•  Review and develop the Board induction programme for the new NED.

•  Introduce a more formal training programme for Board members and to aide in the delivery of the Group 

strategy.

Company Culture

•  Focus on Company culture to understand how this can be developed further to ensure delivery of the 

strategy is fully supported. 

IR Calendar Dates

21 Jun 2023

FY23 Preliminary Results

6 Sept 2023

FY24 20-week Trading Update

6 Sept 2023

AGM

22 Nov 2023

FY24 Interim Results

18 Jan 2024

FY24 Q3 Trading Statement

Risk Management and  
Internal Control
The Board is responsible for the Group’s 
risk management processes and the 
system of internal control. The Audit 
Committee has a delegated responsibility 
to keep under review the effectiveness of 
the Group’s risk management and internal 
control framework. Throughout the year, 
the Committee maintained oversight to 
ensure a robust process is in place to 
monitor and evaluate the principal risks of 
the group. The Group’s principal risks and 
uncertainties, and mitigating actions, are 
detailed in the Strategic Report on pages 
76 to 81. 

The Audit Committee considers the 
principal and emerging risks of the business 
and reviews the mitigating controls with 
senior management. The Group Risk 
Committee reports on the development 
of the risk management framework and 
provides insight to the Audit Committee on 
regulatory and compliance risks.

Our process for identifying, evaluating and 
managing the significant risks faced by the 
Group, and assessing the effectiveness of 
related controls, routinely identifies areas for 
improvement. The Committee has neither 
identified nor been advised of any failings 
or weaknesses that it has determined to be 
material or significant. 

The AGM gives all shareholders the 
opportunity to communicate directly 
with the Board and their participation is 
welcomed. It is the Company’s practice 
to propose separate resolutions on each 
substantial issue at the AGM. The Chair will 
advise shareholders on the proxy voting 
details at the meeting.

We very much hope that we will, once 
again, be able to hold our 2023 AGM 
in person and look forward to seeing 
shareholders on 6 September 2023. 

Tim O’Gorman
Company Secretary

21 June 2023

The management of risk and review of the 
internal control environment is a continual 
process supported by all colleagues. The 
Committee supports the development of 
risk maturity and a strong control culture.

Annual General Meeting (“AGM”)
We aim to encourage our shareholders 
to receive communications by electronic 
means, helping to make the Company more 
environmentally friendly. The information 
available on the Company’s website 
includes current and historic copies of 
the Annual Report and Accounts, full and 
half-year financial statements, market 
announcements, corporate governance 
information, the Terms of Reference for the 
Audit, Nomination, Remuneration and ESG 
Committees and the Matters Reserved for 
the Board.

117

 halfords.annualreport2023.comNomination Committee Report

“ The Committee monitors and develops  
Board and Executive succession plans.”

Keith Williams
Chair of the Nomination Committee

Looking ahead, the key priorities for the 
Committee are:

•  Long-term succession planning at Board 

and Executive level;

•  Ensuring the successful induction of the 

new Non-Executive Director, and

•  Successful delivery of the actions arising 
from the external Board evaluation as 
referenced on page 117. 

By order of the Board

Keith Williams
Chair of the Nomination Committee

21 June 2023

Committee Composition
During the year, the  
Committee comprised:

Helen Jones

Jill Caseberry

Tom Singer

Nomination Committee 
meetings held:

2

Chair’s Letter
The Nomination Committee’s objective is to 
ensure that the Board comprises individuals 
with the necessary skills, knowledge, 
experience and diversity to ensure that 
the Board is effective in discharging its 
responsibilities. The Committee also 
ensures that the composition and structure 
of the Board and its Committees are kept 
under constant review and nominates 
candidates for appointment as Directors 
to the Board. The Committee monitors 
and develops Board and Executive 
succession plans.

During the year, the Committee successfully 
secured the appointment of Jo Hartley 
to succeed Loraine Woodhouse as Chief 
Financial Officer. Jo joined the business on 
19 April 2022 and was appointed as Chief 
Financial Officer on 16 June 2022 when 
Loraine retired from the role. The Committee 
also undertook a search for a new Non-
Executive Director to replace Helen Jones, 
who has reached her nine-year tenure and 
will, consequently, step down from the 
Board at the AGM on 6 September 2023. 
Following this search we have appointed 
Tanvi Gokhale (as announced on 20 June 
2023), which maintains our compliance with 
the Parker Review. Finally, the Committee 
undertook an annual Board evaluation, 
conducted by Anne Whalley Consulting 
Limited. The details of this external 
evaluation can be found on page 117 in the 
Corporate Governance Report.

118

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCE 
Main Responsibilities of  
the Committee
•  Review the size, structure and 

composition of the Board and its 
Committees.

•  Ensure plans are in place for orderly 
succession to the Board and senior 
management positions.

•  Lead the process for appointments by 

identifying and making recommendations 
on potential candidates to join the Board.

Activities During the Year
•  Commenced the search for a new Non-

Executive Director to replace Helen Jones.

•  Continued with the progression of the 

succession and talent development plan, 
taking into account the recommendations 
of the Parker Review.

•  Reviewed the internal FY22 Board 

evaluation action plan.

•  Engaged Anne Whalley Consulting 

Limited to undertake an external FY23 
Board evaluation. 

•  Reviewed the composition of the Board 

and its Committees.

•  Carried out an annual review of the 
Committee’s Terms of Reference.

•  Recommended the re-election of the 
Board at the Annual General Meeting.

FY23 Key Activities
•  Commencement of the search for a new 
Non-Executive Director from a more 
diverse background.

•  Progression of succession and talent 

development plans.

Areas of Focus in FY24
•  Progression of succession plans for the 
Board and senior management team.

•  Induction of the new Non-Executive 

Director.

Board Appointments
On 19 April 2022, Jo Hartley joined 
the business and, to ensure a smooth 
transition, Loraine Woodhouse remained 
with the business and in post as Chief 
Financial Officer until 16 June 2022, at 
which point Loraine stepped down from her 
role and passed her responsibilities to Jo.

Odgers was appointed as advisor to the 
Committee in the search for external 
candidates for this role and this process 
was led by Keith Williams as Chair, together 
with the Committee. Odgers does not have 
any other connection with the Company.

As announced on 20 June 2023 Tanvi 
Gokhale will join, with immediate effect, 
Halfords as the new Non-Executive 
Director to replace Helen Jones, who will 
step down from the Board at the AGM on 6 
September 2023.

less favourable treatment on the grounds 
of gender, race, ethnic origin, disability, 
age, nationality, national origin, sexual 
orientation, gender reassignment, marital 
or civil partnership status, pregnancy or 
maternity, religion, beliefs and social class. 

Board Induction Programme
Introductory meetings
•  Meetings held with members of the 

Senior Management Team and Executive 
Committee.

Site Visits
•  Retail store and Autocentre visits, 

including an introduction to Halfords 
Mobile Expert; and

•  Visit to Washford and Coventry 

distribution centres.

Deep Dive Sessions
•  In-depth teach-ins with functional experts 
across the business, including Strategy, 
ESG, Customer, Commercial and 
People Teams.

•  Introductory meeting with Corporate 

Broking teams and advisors.

•  Meetings with specialist financial 
stakeholders, including Auditors, 
consultants and lending banks.

Director Training
All Directors have the opportunity for 
ongoing development and support via:

•  a programme of visits to the Support 

Centre, Distribution Centres, stores and 
Autocentres;

•  reviews with the Chair to identify any 
training and development needs;

•  access to the Company Secretary for 
advice on governance, regulatory and 
legislative changes affecting the business 
or their duties as Directors; 

•  access to independent professional 

advice at the Company’s expense; and

•  membership of the Deloitte Academy, 
a training and guidance resource for 
Boards and Directors.

Diversity and Inclusion
The Group’s Diversity Policy (“Diversity 
Policy”) sets out Halfords’ commitment to 
eliminate discrimination and to encourage 
diversity and inclusion across the Board 
of Directors and amongst all colleagues. 
Halfords’ Diversity Policy applies to all 
activities, including its role as an employer 
and as a provider of services, ensuring 
that no colleague, potential colleague, 
customer, visitor or contractor will receive 

The Company does not currently publish 
specific diversity targets, but, in practice, it 
has created a more balanced and diverse 
Board and Senior Management Team. Half 
of the Board is comprised of women: 29% 
of the Senior Management Team is female 
and 19% of their direct reports are women. 
The Board is committed to improving 
diversity at Board and senior management 
level. In 2021, we announced in our annual 
report that we had a target of improving 
ethnic diversity on the Board by 2023. 

In this regard, during the year, the Board 
appointed the executive search consultancy 
Heidrick & Struggles to progress the 
appointment of a new Non-Executive 
Director to replace Helen Jones who 
will be retiring as a Director and Senior 
Independent Director at the AGM on 6 
September 2023. Following this search 
Tanvi Gokhale was appointed on 20 
June 2023.

Board Succession
The Halfords’ Board considers succession 
planning each year in respect of both 
Director roles and the Senior Management 
Team. Senior Executives have well-
developed skills and experience to fulfil 
their roles, and their skills are constantly 
updated as new challenges arise. A key 
factor in making better decisions is that the 
business has a diverse range of Directors, 
Executives and colleagues. Diversity and 
gender positions are monitored each year 
to ensure Halfords is able to identify any 
improvements and benefits and, as detailed 
above, we have an action plan to ensure 
compliance with the Parker review.

Looking Ahead
Looking ahead, long-term succession 
planning at Board and Executive level will 
remain a key priority of the Committee, 
together with creating a Board that has an 
appropriate level of gender diversity and 
ethnic diversity. 

Keith Williams
Chair of the Nomination Committee

21 June 2023

119

 halfords.annualreport2023.comESG Committee Report

“ Our ambition is to minimise our environmental 
impact and increase our transparency whilst 
continuing to pursue sustainability opportunities 
within our product portfolio.”

Helen Jones
Chair of the ESG Committee

Committee meetings held during the year 
and after each one, I reported to the Board 
on the key issues that we covered. I held 
informal discussions between Committee 
members and ESG business leaders 
regularly throughout the year, as well as 
attending listening groups with colleagues 
from across the business. 

Building on the strategy work that we 
undertook last year, we are pleased with 
the strong progress that we’ve made this 
year. As the regulatory landscape continues 
to evolve in response to climate change, 
supply chain transparency and corporate 
due diligence, we remain committed to 
evolving our approach and ensuring we 
have a sustainable business that delivers 
for all stakeholders. 

Main Responsibilities  
of the Committee

•  Oversight and continued development of 

our ESG strategy.

•  Setting KPIs and targets and monitoring 

progress.

•  Ensuring the Group continues to meet 

stakeholder expectations.

•  Maintaining the highest possible 

standards of ethical practices in our 
supply chain.

Chair’s Letter
During the year, the Committee’s focus 
has been to ensure the ongoing delivery 
against targets set for the four priority 
areas: electrification; net zero; diversity 
and inclusion; and product, packaging and 
waste management. We are particularly 
pleased with the progress made with 
our suppliers as part of the Net Zero 
workstream; engaging with top strategic 
suppliers and gathering data to better 
inform our Scope 3 carbon emissions. In 
our response to the CDP Climate Change 
questionnaire, we were awarded a B for 
our work engaging our suppliers, giving us 
external verification for the great work we 
are doing.

Recognising the need for continued training 
at a senior level, the November 2022 ESG 
Committee meeting was extended to all 
Board members to undergo training on 
Director’s Liability on Human Rights and 
Environmental Due Diligence, facilitated by 
an external agency. 

As a Committee, we also approved the 
revised Environmental Policy outlining 
Halfords’ commitment to reduce our 
impact on the environment through 
close monitoring of targets and effective 
governance. 

The Company’s Chair, Keith Williams, and 
Chief Executive Officer, Graham Stapleton, 
whilst not members of the Committee, 
attend the meetings upon the invitation 
of the Committee Chair. There were two 

Committee Composition
During the year, the  
Committee comprised:

Helen Jones

Jill Caseberry

Tom Singer

ESG Committee 
meetings held:

2

120

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEActivities Undertaken
During the year:

•  Monitored progress of the ESG strategy.

•  Challenged ESG performance throughout 

the year.

•  Signed off and acted on the findings 
and recommendations of the internal 
ESG audit.

•  Participated in Board-level training on 

Director’s Liability on Human Rights and 
Environmental Due Diligence.

•  Reviewed and agreed upon a set of ESG 
targets and KPIs which were taken to the 
Remuneration Committee for approval.

•  Approval of the Environmental Policy.

Further information on the Group’s 
approach to managing ESG, performance 
against the priority areas and performance 
data can be found on pages 48 to 61 of the 
Strategic Report.

Looking Ahead
In FY24, our focus will be on maintaining 
momentum and continuing to deliver 
positively towards our ESG targets. Our 
preparations to make the company ready 
for electric mobility continues to be of 
paramount importance as we look to the 
future. The transition to lower-carbon forms 
of transport is clearly an essential part of 
achieving ambitious Net Zero goals - both 
for Halfords but also the UK. Our new 
three-year D&I strategy is a step-change 
in how we think about the colleagues in 
our business but also the communities 
and industries we work in. Halfords is 
committed to becoming a truly inclusive 
place to work and to be representative of 
the customers and communities it serves. 

Finally, I would like to add that, as this is my 
last year as a Non-Executive Director for 
Halfords, I am extremely proud of the work 
that has been achieved by the business, 
creating a compelling ESG strategy and 
making significant progress in delivering it.  
I remain committed to the Halfords 

ESG plans and look forward to seeing the 
continued great work in the future.

Helen Jones
Chair of the ESG Committee

21 June 2023

FY23 Key Activities
•  Invested in equipment and colleague 
training to ensure we remain market 
leaders in EV servicing.

•  Excellent progress made with our 
science-based targets for carbon 
emissions, reducing Scope 1 and 2 by 
27% vs. FY20 baseline.

•  Rolled-out a third-party platform to 
support the collection of accurate 
Scope 3 carbon data.

•  75% of supplier spend attached, 
providing a reliable and verifiable 
baseline for Scope 3 emissions.

•  Significant progress made to reduce 

packaging. Since 2021, we’ve 
eliminated 38% of virgin plastic from 
own-label products.

•  Developed 3-year Group D&I strategy.

•  Following the success of our Bike 
Xchange programme (over 11,000 
bikes donated by customers) this 
was rolled out to include kids’ bikes 
to promote the longevity of these 
products and to reduce waste. A 
significant number were also donated 
to our charity partners, including 
Re-Cycle.

•  Continued support of our corporate 
charity, Mind, and other community-
based initiatives such as the HMP 
Drake Hall initiative - where we offer 
bike technician training to female 
detainees, enabling them to pursue 
employment on their release.

Areas of Focus in FY24:
•  Introduction of EV servicing into our 
mobile servicing proposition for both 
customer owned and commercial 
vehicles.

•  Increasing the number of EV-ready 

centres.

•  Continue to gather primary carbon 
data from our suppliers to better 
understand Scope 3 emissions.

•  Begin implementation of our 3-year 
D&I strategy, including building 
awareness across the Group.

•  Continue to support the industry 

to understand how the automotive 
sector can be more attractive for 
all individuals but specifically those 
currently under-represented in the 
workforce.

•  Further reduce virgin plastic use in our 

own-label packaging.

•  Actively pursue recycling solutions for 

all waste products.

121

 halfords.annualreport2023.comAudit Committee Report

“ The Committee has continued to play an important 
role in engaging with the management team to 
ensure the integrity of financial reporting, internal 
controls and risk management processes.”

Tom Singer
Chair of the Audit Committee

Chair’s Letter
I am pleased to present the report of the 
Audit Committee for the 52 weeks ended  
31 March 2023. 

This report describes how the Committee 
has carried out its responsibilities during 
the year. The Committee reviews financial 
reporting judgements and monitors risk  
and the effectiveness of the system of 
internal control through engagement with 
Executive management, internal audit and 
the external Auditor.

During the year, the Committee considered 
several key issues, most notably:

•  the impact of the cost-of-living crisis, 
and specifically whether the business 
remained a Going Concern;

•  the carrying value of investments, 
tangible and intangible assets;

•  the BEIS proposals for Audit and 
Corporate Governance reform, 
considering the impact on our reporting 
and control environment;

Areas of Focus
•  Continue to monitor the impact of 
macroeconomic issues upon the 
Group’s Viability Statement and 
Going Concern assessment.

•  Continue emphasis on the quality 
of financial reporting, including 
the application of accounting 
judgements.

•  Maintain focus on the adequacy 
of the control environment and 
further development of the risk 
management framework, focus on 
complying with the outcome of the 
BEIS recommendations on audit 
and governance.

•  Monitor FRC consultation and 

final standard on the Corporation 
Governance Code, to be 
published FY24.

•  Carry out a formal assessment of 
BDO’s performance in relation to 
the FY23 audit.

•  the relationship with a third party logistics 

•  Consider impact of new 

expectations in relation to 
consumer organisations (Customer 
Duty rules).

provider and the related accounting 
treatment;

•  the acceleration of our business and 
financial controls programme; and

•  the review of the accounting treatment in 
regards to the acquisition of Lodge Tyre.

Tom Singer
Chair of the Audit Committee

21 June 2023

Committee Composition
During the year, the  
Committee comprised:

Tom Singer: Chair

Helen Jones

Jill Caseberry

Audit Committee 
meetings held:

4

122

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEThe effects of the cost of living crisis 
have led to a challenging macroeconomic 
environment for UK consumer-facing 
businesses. This further underlines the 
importance of a robust risk management 
process and strong financial controls, key 
topics that have been high on the agenda 
for the Audit Committee in FY23.  

Halfords Group completed the acquisition 
of Lodge Tyre during the current financial 
year. The Audit Committee reviewed the 
accounting treatment of each transaction, 
ensuring that the judgements were 
appropriate. 

Finally, the Committee reviewed the 
company’s principal risks, ensuring that 
robust risk mitigation was in effect during 
the year and that emerging risks were 
identified and flagged appropriately. 

I would like to thank the members of the 
Committee, the management team and our 
external Auditor for the open discussions 
that take place at our meetings and their 
contribution and support during the year.

Member
Tom Singer
Helen Jones
Jill Caseberry

Role
Chair
Member
Member

Attendance
4/4
4/4
4/4

Four scheduled Committee meetings were 
held during the year and attended by all 
members. After each Committee meeting, 
the Audit Committee Chair reported to the 
Board on the key issues discussed. 

Although the Company Chair, CEO and 
CFO are not members of the Committee, 
they do attend meetings regularly and so 
contribute to the work of the Committee, 
assisting with the fulfilment of its oversight 
functions.

FY23 Key Activities
•  Reviewed and approved the 

Committee’s updated Terms of 
Reference.

•  Carried out our responsibilities as 
set out in the Terms of Reference, 
including reviewing the external 
reporting to ensure it is fair, balanced 
and understandable.

•  Reviewed the accounting treatment 

associated with the acquisitions made 
during the year.

•  Reviewed and challenged the Longer-
Term Viability Statement and Going 
Concern basis of preparation in 
advance of approval by the Board, 
including a review of the carrying 
value of goodwill. This assessment 
was inclusive of stress testing to 
ascertain the level of headroom in 
the plans against possible covenant 
breach.

•  Reviewed and challenged the external 

Auditor’s year-end and half-year 
reports.

•  Reviewed and challenged the 
effectiveness of the Group’s 
whistleblowing procedures and 
approved the Group Whistleblowing 
Policy.

•  Reviewed and approved the Anti-

Money Laundering Policy.

•  Reviewed and approved the Anti-
Bribery and Corruption Policy.

•  Received regular updates on the Gifts 

and Hospitality register.

•  Reviewed and approved the Group’s 

tax strategy and arrangements.

•  Reviewed plan for Halfords response 

to BEIS proposals.

•  Reviewed the Corporate offence of 
failure to prevent tax evasion policy.

•  Reviewed the approach to Halfords 
Identity access management project.

•  Reviewed and strengthened controls 
over accounting for SaaS related 
spend in accordance with IAS38, with 
a particular focus on Avayler.

•  Reviewed the statement of external 

•  Reviewed the policy and accounting 

Auditor’s independence.

•  Reviewed and approved the external 
Auditor’s audit strategy and fees.

•  Approved the non-audit fee policy.

•  Reviewed key and emerging risks 

and the effectiveness of the Group’s 
risk management framework and 
considered risk appetite.

•  Reviewed and challenged progress of 
the Internal Audit plan and received 
regular updates on internal control 
systems.

•  Reviewed and approved Information 

Security Management Policy.

•  Review Cyber risk and associated 

strategy.

•  Reviewed and approved the Internal 

Audit Charter.

•  Received an update on the Group’s 

GDPR compliance, and on health and 
safety matters.

for foreign exchange hedging 
transactions.

•  Requested internal Audit to advise on 
the formalisation of our approach to 
determining risk appetite.

•  Requested regular reports from 

management on our approach to 
managing cyber risks and access 
controls over information technology 
systems.

•  Carried out a formal assessment of 

BDO’s performance in relation to the 
FY22 audit.

•  Reviewed and ensured FCA 

compliance.

•  Checked to ensure we have adequate 
distribution reserves to legally pay 
dividends.

123

 halfords.annualreport2023.comAudit Committee Report

Membership and Remit of  
the Audit Committee
During the year, the members of the 
Audit Committee were considered to be 
independent Non-Executive Directors. The 
Board recognises that Helen Jones is no 
longer regarded as independent because of 
her extended tenure. Whilst we recognise 
that this has created a technical breach 
of the UK Corporate Governance Code, 
we believe that this short-term situation is 
justified to ensure that the correct candidate 
is appointed to the Board in Helen’s place. 
Please see page 96 for further information.

Tom Singer is a Non-Executive Director 
of Mukuru and a Non-Executive Director 
and Chair of the Audit Committee of Vue 
International Group and was, until recently, 
the Senior Independent Director and Chair 
of the Audit and Remuneration Committees 
at DP Eurasia NV and a Non-Executive 
Director of Mediclinic International 
PLC. Previously, Tom served as CFO of 
InterContinental Hotels Group plc and 
Group Finance Director of British United 
Provident Association (“BUPA”), and, as 
such, is considered by the Board to have 
recent and relevant financial experience 
to chair the Committee. Each of the other 
independent Non-Executive Directors has, 
through their other business activities, 
significant experience in financial matters. 
The Audit Committee is considered to have 
competence relevant to the sector in which 
the Company operates. The effectiveness 
of the Audit Committee is reviewed at least 
annually through discussions at the Board 
and Audit Committee and through a formal 
Board survey. 

The Company’s Chair, Executive Directors, 
senior managers and key advisors are 
invited to attend meetings, as appropriate, 
in order to ensure that the Committee 
maintains a current and well-informed view 
of events within the business and reinforce 
a strong risk management culture. The 
Audit Committee meets according to the 
requirements of the Company’s financial 

calendar. The meetings of the Audit 
Committee also provide the opportunity for 
the independent Non-Executive Directors 
to meet without the Executive Directors 
present and to raise any issues of concern 
with the internal audit team and external 
Auditor. There have been four such 
meetings in the period ended 31 March 
2023 and nothing of note was reported.

Principal Responsibilities 
Financial Reporting
•  Review the interim and final financial 
statements of the Group and assess 
whether appropriate suitable accounting 
policies have been adopted, and whether 
management has made appropriate 
estimates and judgements. Assess 
the appropriateness of disclosures in 
the Annual Report and Accounts and 
ensure that it is fair, balanced and 
understandable.

Risk and Control Environment
•  Assist the Board in achieving its 

obligations under the UK Corporate 
Governance Code in areas of risk 
management and internal control, 
focusing particularly on compliance with 
legal requirements, accounting standards 
and the Listing Rules.

•  Review the risk management framework 
and the principal risks and mitigation 
strategies, including the investigation of 
fraudulent activity.  

Internal Audit
•  Review reports from Internal Audit on 
developments in the internal control 
framework to ensure that an effective 
system of internal financial and non-
financial control is maintained on an 
ongoing basis.

External Audit
•  Make recommendations to the Board 
on the reappointment of the external 
Auditor, including on effectiveness, 
independence, non-audit work 
undertaken (against a formal policy) and 
remuneration.

Policies
•  Approve a formal Whistleblowing Policy 
whereby colleagues may, in confidence, 
disclose issues of concern about 
possible malpractice or wrongdoings by 
any of the Group’s businesses or any of 
its employees without fear of reprisal, 
including arrangements to investigate 
and respond to any issues raised.

•  Approve the Company’s systems and 

controls for the prevention of bribery and 
corruption, including the receipt of any 
reports on non-compliance. 

•  Approve the Group’s Tax Policy and 

published tax strategy.

•  Approve the Group’s Treasury Policy, 

including foreign currency and interest 
rate exposure.

The Audit Committee has reviewed its 
Terms of Reference and its composition 
during the year and believes that both 
remain appropriate.

Copies of the full Terms of Reference are 
available on the Company’s website or on 
request from the Company Secretary.

The Terms of Reference for the Committees 
are available at www.Halfordscompany.
com/environment-social-and-governance/
governance/committees-terms-of-
reference/.

Matters Considered in Relation 
to the Financial Statements
In order to discharge its responsibility 
to consider accounting integrity, the 
Committee carefully considers key 
judgements applied in the preparation 
of the consolidated financial statements, 
which are set out on pages 166 to 171. 

The Committee has considered the 
following key accounting judgements during 
the year:

124

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEImpairment of Goodwill Associated with 
the Group’s Retail and Car Servicing 
groups of Cash Generating Units (CGU):
•  Following several business combinations 
across Retail and Car Servicing CGUs, 
the Group holds significant goodwill. 
There are a number of factors that could 
impact on the future profitability of the 
business (e.g. loss of key customers, 
change in market behaviour) and, 
therefore, there is a risk that the business 
may not meet the growth projections 
necessary to support the carrying value 
of the CGUs (see Note 11 on page 187 to 
190 of the Financial Statements);

•  The Audit Committee has received 

detailed reports from Halfords’ finance 
team addressing this issue. The finance 
team has undertaken detailed work to 
consider the impairment of goodwill 
associated with the CGUs. Consideration 
has been given to ensuring that cash 
flow models, discount rates, sensitivity 
analysis and store and centre profitability 
are all reasonable. The goodwill of 
the Parent company has also been 
considered on the same basis. The 
Committee concluded that it is satisfied 
with the impairment assessment of 
goodwill.The Audit Committee have 
also reviewed the carrying value of the 
investments held by the Parent company, 
using the same cashflow projections as 
those used for Goodwill impairment. The 
Committee has similarly concluded that 
there should be no impairment of the 
carrying value of the investments.

Valuation of Inventory Within the  
Retail Division:
•  With the business holding a wide range of 
stock and changing consumer demands, 
some lines will not be sold or will be sold 
at below the carrying value. Provisions are 
made to reflect this. Given the inherent 
difficulties of forecasting market trends, 
there is a risk that inventory provisions 
made will be inappropriate or incomplete 
(see Note 15 on page 195 of the Financial 
Statements). Management has fully 
reviewed the inventory provision in the 
current year, and believes the level of 
provisioning is appropriate. Range reviews 
are regularly undertaken to ensure that all 
discontinued inventory is identified

•  The Audit Committee has received 

detailed reports from Halfords’ finance 
team addressing this issue. The finance 
team has undertaken detailed work 
around the valuation of inventory within 
the Retail division. After consideration 
of the accuracy of the provisioning 
model, the completeness and accuracy 
of range reviews, and the reflection of 
these reviews within the provisions, the 
Committee concluded that it is satisfied 
with the accounting treatment of the 
valuation of inventory.

Non-Underlying Items and Alternative 
Performance Measures
The Group recorded a net debit of £8.0m 
in Non-Underlying items in FY23, having 
recorded a larger credit in the previous 
year. This credit was driven by the release 
of a provision relating to an HMRC audit 
of National Minimum Wage practices, and 
the release of provisions relating to the 
closure of stores and garages in FY21. The 
debit in the current year was materially due 
to strategic redundancy costs due to the 

restructure of the support centre, acquisition 
costs in regards to Lodge Tyre, and closure 
costs of a number of garages due to the 
reorganisation of the business as a result 
of the acquisition of Axle Group. The Audit 
Committee has reviewed management’s 
assessment of Non-Underlying items and 
are satisfied that the correct accounting 
treatment has been applied.

Management has continued to use 
Alternative Performance Measures (“APM”) 
to provide the reader with a more insightful 
analysis of the Group’s performance. In 
particular, management has chosen to 
place greater emphasis on comparing 
FY23 performance to FY20, alongside the 
prior year FY22. This was considered to be 
appropriate given that FY22 and FY21 were 
significantly disrupted by COVID-19 and 
the Government’s response to it through, 
for example, providing business rates relief. 
The Audit Committee has reviewed the use 
of APM and are satisfied this strikes an 
appropriate balance for the benefit of the 
reader of the accounts.

Halfords’ preparedness for BEIS’ 
proposed reforms to audit and  
corporate governance
The proposed reforms are wide-ranging 
and, if introduced, are likely to impact 
Halfords in several material ways. The 
Committee continues to stay abreast of 
updates from the Government and reviews 
Halfords preparedness for the reforms 
at each meeting. The most significant 
piece of reform is the likely requirement 
for enhanced internal controls and the 
associated reporting of their effectiveness. 
The Group’s response to this is well 
underway, having invested in a team of 
controls specialists to put in place Risk and 
Controls matrices and testing programmes.  

125

 halfords.annualreport2023.comRole and Effectiveness  
of Internal Audit
Internal Audit follows an annual risk-
based programme of audits to review the 
effectiveness of the control environment. 
The Audit Committee reviews the annual 
audit programme for coverage and may 
revise it according to changing business 
circumstances or requirements. The Audit 
Committee ensures that there are sufficient 
resources to undertake the audit programme.

The Head of Internal Audit attends each 
Committee meeting, providing a summary 
of audit findings and an update on progress 
against the plan. The Committee also 
reviews the status of the implementation of 
audit recommendations ranked by age and 
level of risk to the business. All Internal Audit 
reports are shared upon completion with the 
external Auditor. Internal audits are financial 
and non-financial and, during the year, 
included Cyber Security, Data Governance, 
Supplier Management, Financial Controls 
and Health & Safety Framework.

The Head of Internal Audit reports to the 
Chief Financial Officer, but maintains direct 
and regular communication with the Audit 
Committee Chair outside of Committee 
meetings.

The Audit Committee is satisfied that 
the Internal Audit team has the quality, 
experience, and expertise appropriate for 
the business.

Alongside the Internal Audit programme, the 
team also continued to drive the Group’s 
risk management framework. 

Audit Committee Report

Diane Campbell was appointed as the Lead 
Audit Partner since the 2019/20 audit and 
is therefore now in her fourth annual audit 
cycle. Diane will serve a maximum term of 
five annual audit cycles.

Approach to Safeguarding Objectivity 
and Independence if Non-Audit Services 
are Provided
The Audit Committee has established a 
policy to ensure that any non-audit services 
delivered by the external Auditor will not 
jeopardise objectivity and independence. 
The policy is consistent with the Ethical 
Standards for Auditors.

The policy specifies:

“The external Auditor can be used to provide 
non-audit services subject to any non-audit 
engagement proposal provided by the 
external Auditor being formally approved 
by the Audit Committee before contractual 
arrangements are entered into, except 
for activities set out in a list of prohibited 
activities. Other than for these, for each 
separate service proposed to be provided 
by the external Auditor, the Group Chief 
Financial Officer will prepare a note either to 
be tabled and minuted at an Audit Committee 
meeting or to be circulated via email to the 
Audit Committee members and the Chief 
Executive Officer giving a description of the 
work to be undertaken, the reasons why the 
external Auditor is involved in the proposal 
and how objectivity and independence has, 
and is seen to be, safeguarded.

In addition, the fees for any proposal for 
non-audit services will not exceed 70% 
of the three-year average statutory audit 
fees when taken into consideration with 
total fees for non-audit services already 
committed in the financial year.

Consent is required from the Audit 
Committee Chair, on behalf of the Audit 
Committee, before the external Auditor can 
be engaged for non-audit services.”

In addition, the external Auditor follows 
its own ethical guidelines and continually 
reviews its audit team to ensure that its 
independence is not compromised.

An analysis of the fees earned by the 
external Auditor is disclosed in Note 3 to the 
Financial Statements on pages 184 to 185.

External Auditor
BDO UK LLP present their audit plan, risk 
assessment, and audit findings to the 
Committee, identifying their consideration 
of the key audit risks for the year, and the 
scope of their work. These reports are 
discussed throughout the audit cycle. 

Effectiveness of External Audit
The effectiveness of the external audit is 
considered throughout the year through, 
amongst other factors: assessment of the 
degree of the audit firm’s challenge of key 
estimates and judgements made by the 
business; feedback from any external or 
internal quality reviews on the audit; and 
the wider quality of communication with the 
Committee.

In addition, at its meeting in March 2023, 
the Committee reviewed the External 
Audit Planning document prepared by 
BDO. Following this, the Committee 
concluded that:

•  The overall audit approach, materiality, 

threshold, and areas of audit focus were 
appropriate to the business; and

•  The audit team possessed the necessary 

quality, expertise and experience 
to provide an independent and 
objective audit.

Approach to Appointment  
or Reappointment
Halfords confirms that it was in compliance 
with the provisions of The Statutory Audit 
Services for Large Companies Market 
Investigation (Mandatory Use of Competitive 
Tender Processes and Audit Committee 
Responsibilities) Order 2014 throughout the 
financial year ended 31 March 2023.

BDO UK LLP was appointed as external 
Auditor to the Group in 2019 following 
a formal tender process. The Audit 
Committee considers that the relationship 
with the Auditor is working well and is 
satisfied with its independence, objectivity 
and effectiveness and has not considered 
it necessary to require BDO UK LLP to re-
tender for external audit work this year. The 
Audit Committee has recommended to the 
Board, for approval by shareholders at the 
Annual General Meeting on 6 September 
2023, the reappointment of BDO UK LLP 
as external Auditor. The Audit Committee 
monitors, and will continue to comply with, 
best practice and external guidance in 
respect to the frequency of audit tenders. 

126

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEAt each meeting during the year, the 
Committee received a presentation on the 
Group’s control framework in preparation 
for changes to the UK’s governance and 
reporting.

Further details of the Group’s internal 
control and risk management framework  
are set out on pages 74 to 75.

Tom Singer
Chair of the Audit Committee

21 June 2023

Whistleblowing
A Whistleblowing Policy and procedure 
(the “Policy”) enables colleagues to 
report concerns on matters affecting 
the Group or their employment, without 
fear of recrimination. Posters publicising 
whistleblowing channels are distributed to 
all stores, Autocentres, Distribution Centres 
and the Support Centre.

The Policy was reviewed and approved by 
the Audit Committee and the Company 
Secretary provides the Audit Committee 
with a regular summary of whistleblowing 
contacts and resolutions.

Anti-Bribery and  
Corruption Policy
The Group’s Anti-Bribery and Corruption 
Policy statement reinforces that the 
Halfords Board is committed to conducting 
its business affairs in a way that ensures 
it does not engage in or facilitate any form 
of corruption. It is Halfords’ policy to 
prohibit all forms of corruption amongst its 
colleagues, suppliers and any associated 
parties acting on its behalf. The Group 
has a detailed Anti-Bribery and Corruption 
Policy and maintains a Gifts and Hospitality 

Register. Anti-bribery expectations are 
set out in standard purchasing terms and 
conditions. Face-to-face and online training 
has been provided to colleagues to raise 
awareness of anti-bribery and corruption 
legislation.

The Audit Committee has requested that 
anti-bribery and corruption safeguards are 
periodically reviewed by Internal Audit.

Internal Control and  
Risk Management
The Board is responsible for the Group’s 
risk management processes and the system 
of internal control. The Audit Committee 
contributes to this purpose by providing 
oversight and challenge to the Group’s risk 
management framework. A newly formed 
Executive Risk Committee reports to the 
Audit Committee on the risk management 
framework, providing insight on principal 
and emerging risks, risk appetite and 
ongoing updates on regulatory and 
compliance risk. 

 halfords.annualreport2023.com

127

Remuneration Committee Report

“ The key focus for the Committee this year has been 
reviewing the Directors’ Remuneration Report in advance 
of submitting a new Policy to shareholders at the AGM 
in September and considering how best to support our 
colleagues in the context of the cost of living challenges.”

Jill Caseberry 
Chair of the Remuneration Committee

Chair’s Letter
Dear shareholder
On behalf of the Remuneration Committee, 
I am pleased to present the Remuneration 
Report for the financial period ended  
31 March 2023.

The Report consists of four sections:

•  This Chair’s statement providing a 

summary of pay outcomes for FY23 and 
our approach for FY24;

•  Remuneration at a glance;

•  The 2023 Directors’ Remuneration 

Policy – in accordance with the Directors’ 
Remuneration Reporting Regulations, 
Halfords is bringing a revised Directors’ 
Remuneration Policy to the Annual 
General Meeting (“AGM”) in September 
2023 for shareholder approval; and

•  The annual Directors’ Remuneration 

Report – this summarises the 
remuneration outcomes for FY23 and 
explains how we intend to apply the 
Remuneration Policy in FY24. 

Supporting Colleagues Through 
the Cost of Living Crisis
To reflect the cost of living challenges faced 
by our colleagues and good performance in 
the year, we were pleased to be able to award 
average salary increases to our workforce 
higher than in previous years of 4%.

Our benefits package gives access to 
discounts on everyday essential spend 
such as supermarket shopping. Used well, 
the average colleague can save up to 1% 
of their annual salary. For colleagues who 
need short-term emergency support on 
unexpected spend such as home repairs, 
funeral costs and travel to work expenses, 

the Halfords Here to Help Fund (“HHF 
Fund”) can support with up to £2,000 of 
one-off funding, and throughout last year, 
the Fund distributed payments to 258 
colleagues in such cases. During FY24, 
we will continue to monitor the impact of 
rising inflation on our colleagues.

Performance in the Year
Our underlying profit before tax of £51.5m 
in FY23 was a resilient performance, given 
the macro-economic climate we operated 
in throughout the year. We estimate that we 
have experienced over £95m of headwinds 
in the year, driven by an unenviable 
combination of our core markets being 
depressed versus pre-COVID, coupled with 
some of the most extreme cost inflation our 
business has seen.

Our focus in the year was on impacting the 
things within our control, and as a result 
we delivered a very effective cost and 
efficiency programme which exceeded our 
targets. We also continued to strategically 
invest in the transformation programme 
that the business has been on since 2018, 
whilst also ensuring we support customers 
through the ongoing cost-of-living crisis.

As we look forward, FY24 will be another 
year where we face both cost and market 
pressures, but the strategic transformation 
in our business leaves us confident that 
Halfords still has a bright future ahead of it.

Remuneration Outcomes  
in Respect of the Year
The annual bonus for FY23 was based 80% 
on financial measures (Group profit before 
tax – 50%, Group revenue – 15%, Free 
Cash Flow – 15%) and 20% on strategic 
metrics (NPS, Employee Engagement, 

Committee Composition
During the year, the  
Committee comprised:

Jill Caseberry Chair

Helen Jones

Tom Singer

Remuneration 
Committee meetings 
held:

6

128

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEGroup Services-Related Sales and ESG 
(electrification, D&I and collection of Scope 
3 data), all equally weighted.

During the year, Group profit before 
tax was £51.5m, Group revenue was 
£1,591.6m and Free Cash Flow was £3.1m. 
Further detail on performance against 
strategic targets can be found on page 36. 
Performance against targets set resulted 
in an annual bonus outcome of 23.75% of 
maximum. 

However, the Committee considered the 
overall outcome in the context of wider 
business performance in the year and 
determined that downwards discretion should 
be applied and no bonus should be paid. In 
making this decision, the Committee took 
into account a number of factors including 
overall stakeholder experience and payouts 
for colleagues who received no bonus due to 
a PBT threshold being missed.  The annual 
bonus for FY23 will therefore be 0%.

The FY21 Performance Share Plan (“PSP”) 
was based on Underlying EPS (20% of the 
award), Group Services related sales (10% 
of award), Free Cash Flow (30% of award) 
and Relative TSR (40% of the award). Based 
on performance against the targets set the 
vesting outcome would have been 60.6%

The Committee is mindful of shareholder 
expectations that incentive outturns should 
be carefully considered to ensure that 
they reflect the underlying financial and 
non-financial performance of the Group, as 
well as the experience of our stakeholders 
and colleagues. Therefore, as is the case 
in prior years, the Committee evaluated 
performance in the round against a range of 
factors to assess whether the level of annual 
bonus and PSP pay-out was appropriate.

The Committee considered the outcome 
in the context of the shareholder and 
stakeholder experience. While the Committee 
considered that there has been strong 
progress over the three-year performance 
period, the Committee recognised the 
challenges in the most recent financial year 
and determined that it was appropriate to 
exercise downward discretion to reduce 
vesting to 50% of maximum. This was felt to 
be a better reflection of the overall experience 
for all stakeholders within the business.

The Committee was also aware of 
expectations around adjustments for 
windfall gains. However, as 2020 awards 
were made at a higher share price to those 
in 2019 (and the current share price is lower 
than for 2020 awards) it was determined 
that there was no windfall gain.

2022 PSP awards
PSP awards were granted in October 2022.  
The original intention was to grant an award 
of 200% of base salary to the CEO and 
an award of 150% of base salary to the 
CFO (a reduced award for the first year of 
her employment was agreed on joining).  
However, taking into account the share 
price prior to award and how this compared 
to the share price used to determine the 
2021 awards, the Committee determined 
that it was appropriate to reduce the CEO’s 
award to 175% of base salary to guard 
against windfall gains. The CFO’s award 
remained at 150% of salary given that she 
was new to the business and a reduced 
award was already proposed.   

Awards were based on Underlying EPS 
Growth (50%), Relative TSR (30%) and 
Group Services-Related Sales (20%). In 
light of the macroeconomic uncertainty 
around the time of award, the Committee 
was still reviewing the performance 
measures and targets for the 2022 PSP 
awards and these were not disclosed with 
the 2022 Remuneration Report. These 
targets were determined before award and 
are now set out on page 150.

Remuneration for FY24
The current Directors Remuneration Policy 
was last approved by shareholders in 
September 2020 and is, therefore, due for 
renewal at the 2023 AGM. As part of this 
process, the Remuneration Committee 
reviewed the current policy to assess 
whether it remained fit for purpose and 
continued to best support the business. 
It was decided that, given the high level of 
shareholder support received for the previous 
policy and the general view that the current 
structure remains appropriate to support 
the strategy, no major amendments would 
be made to the structure of pay, incentive 
opportunities or governance features. 

The maximum incentive opportunities will 
remain at 150% of base salary for the annual 
bonus and 200% of base salary for the PSP. 

For our new CFO, Jo Hartley, for the first 
year of appointment, her annual bonus 
and PSP awards were set at 125% and 
150% of base salary, respectively, with 
the intention that, for FY24 onwards, her 
maximum opportunity would increase to 
150% and 200% of base salary, subject 
to individual performance during the year. 
The Committee concluded that Jo has 
performed strongly since her appointment 
and that her incentive opportunities should 
be increased as planned.

After undertaking a thorough review of 
performance metrics in the year, the 
Committee determined that the majority of 
measures remained aligned to the ongoing 
focus and strategy of the business, minor 
changes have been made to the annual 
bonus measures and the PSP measures 
are unchanged (although the Committee is 
currently reviewing the relative weightings 
of the measures). The Annual Bonus for 
FY24 will continue to be based 80% on 
financial measures and 20% on strategic 
and ESG measures. Financial measures for 
the year will include underlying PBT, Group 
Revenue Growth, Free Cash Flow and 
Cost. Cost has been introduced for FY24 to 
reflect the importance of cost management 
over the next 12 months. Strategic and 
ESG measures will include customer NPS, 
market share, colleague engagement 
and colleague turnover.  These are also 
considered to be key strategic objectives 
for the forthcoming year.  The 2023 PSP will 
be based on relative TSR, EPS and Group 
services-related sales.

Salaries will be reviewed in the year with 
increases effective from 1 October 2023. 
The Committee’s intentions are that 
increases will not exceed those for the 
wider workforce. Pension contributions for 
both Directors have been aligned with the 
maximum employer pension contribution 
available to the majority of the workforce 
(currently c.3%).

Concluding Remarks
The Committee is committed to an open 
dialogue with shareholders and institutional 
investor bodies on remuneration matters 
and considered shareholder perspectives 
in developing the Policy. The Committee 
also considers voting on Annual General 
Meeting resolutions and is pleased with the 
high level of support received, historically, 
for its Annual Reports on Remuneration 
and for the three-yearly renewal of the 
Remuneration Policy. Additionally, the 
Committee has sought to promote a 
remuneration environment that strongly 
aligns the commercial direction of the 
Group with the interests of shareholders, 
and regularly keeps up to date with best 
practice developments and market trends.

I look forward to your support on both the 
2023 Directors’ Remuneration Policy and 
the FY23 Annual Directors’ Remuneration 
Report at the Annual General Meeting.

Jill Caseberry
Chair of the Remuneration Committee

21 June 2023

129

 halfords.annualreport2023.comRemuneration Committee Report

Remuneration at a Glance

At Halfords, the reward principles and framework is consistent across all 
colleague populations – although remuneration levels vary to reflect market 
salary and benefits benchmarks across all roles.

Colleagues

Managers

Senior Managers Executive Team

Salary

Pension

Paid holiday

Share plans

Bonus/incentives

Death in service

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

Car allowance

Job need

Market 
dependent

Private medical

✘

✘

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

Why is Reward Structured Differently at Senior Levels?
The UK Corporate Governance Code protects the interests of shareholders by ensuring that reward 
is structured in a way that ensures Executives make the right long-term decisions for the business to 
deliver sustainable long-term shareholder value in a way that is consistent with our culture and values. 
As a consequence, a high proportion of executive reward is directly linked to long-term performance, 
resulting in “variable pay”, which only pays out when the Company does well. The Executive Directors 
participate in two variable reward plans as follows (further details can be found on pages 144 to 146):

Reward at Halfords 
underpinned by our values

one halfords  
family

wow our  
customers

be better  
every day

pride in  
expertise

Annual Bonus

Targets are assessed over the financial year based on performance against financial and strategic measures 
(one-third of any payment is deferred into a Deferred Bonus Plan for three years after payment).

Performance Share 
Plan (“PSP”)

Targets are assessed over three financial years. Vested awards are subject to a two-year holding period.

130

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEExecutive Directors’ Remuneration

Single Total Figure of Remuneration for Executive Directors 
for the year ended 31 March 2023

Aligning Pay with Performance

Key Performance Indicator

Result

Fixed pay comprises base salary, benefits and pension. Variable pay 
comprises of the annual bonus and PSP award. Further information  
on the single figure of remuneration can be seen on page 144.  

1200

1000

800

600

400

200

0

£1,189k

£489k

£0k

£511k

£0k

£0k

£700k

£511k

CEO (Graham Stapleton)

CFO (Jo Hartley)

 Fixed pay 

 Annual bonus 

 PSP

2022/23 Annual Bonus
Underlying Group PBT

Group revenue

Free cash flow

Group NPS

£51.5m

£1,591.6m

£3.1m

64.8

Group services-related sales

£700.1m

Group Colleague Engagement 82%

ESG metric

Electric sales

Gender/Diversity

18.75%

6.5%

13.3%

Inclusivity engagement score 81%

Carbon emissions

78.7%

2020 PSP*
Relative TSR

Free cash flow

Underlying basic EPS

upper quartile

£118.5m

-9.8%/17.8p

Services related revenue

37.9%

* Despite the cash flow and some of the strategic targets being met, in 
light of the overall PBT performance the Committee determined that no 
annual bonus would be paid. The Committee also exercised discretion 
to reduce the vesting for the 2020 PSP award to 50% of maximum.

 Below threshold target

 Between threshold and stretch target

 At or above stretch target

Discretion applied to overall outcome, please see page 145  
for further detail

Annual Bonus and Long-Term Plan Incentives Outcomes 
The charts below show the results of the performance targets for the annual bonus and PSP.  
Further information about the annual bonus is shown on page 144 and about the PSP on page 145.

2022/23 Annual Bonus 

100

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0

100%

20%

15%

15%

50%

30
80

25

60

20

40

15

20
10

0
5

0

Maximum

0%

Actual
after discretion

2020 PSP

100%

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0

30%

10%

20%

0%

50%

10%

0%

40%

40%

Maximum

Actual
after discretion

 Non-financial measures

 Free cash flow

 Free cash flow

 Underlying EPS growth

 Revenue

 Profit before tax

 Service related sales

 TSR

Discretion applied to overall outcome, please see page 144 for detail

131

 halfords.annualreport2023.comRemuneration Committee Report

Remuneration at a Glance

Aligning Our Performance Measures to Our Strategy
Over the past few years, our strategy has remained unchanged with motoring and cycling products remaining at the core of our 
proposition. However, as we continue to evolve into a consumer and B2B services-focused business, we placed greater emphasis on 
motoring, generating higher and more sustainable financial returns.

As such, we have sought to ensure that the performance measures for our incentive awards reflect our strategic ambitions. The table 
below provides a summary of our alignment. 

Alignment to Strategy

Alignment to
Our Stakeholders’ Interests

Annual Bonus 

Underlying  
Group PBT

Group Revenue

Free  
Cash Flow

Cost

Group NPS

PBT is one of our main KPIs assessing the profitability of 
our business and provides stakeholders with information 
on trends and performance before the effect of non-
underlying items.

Financial, shareholder

This remains a key indicator of the overall performance of 
a retail business as well as the effectiveness of the ongoing 
strategy to increase predictable and recurring revenue.

Financial, shareholder

Strong cash flow enables investment in our plan and 
returns to shareholders whilst aligning with broader aims to 
maintain a strong balance sheet

Financial, shareholder

Cost management is a key focus for FY24, aligned with 
delivering our profit ambitions and shareholder value 
generation.

Financial, shareholder

As our business evolves to be more consumer and B2B 
services-focused, this measure focuses on our commitment 
to customer service both in Retail and Autocentres. 

Customers, shareholder

Market share

Growing our market share across categories is a key 
objective to delivery growth and generate returns for 
shareholders. 

Financial, shareholder

ESG and colleague 
engagement

We are committed to an ambitious ESG agenda and 
strategy. For FY24, measures within the annual bonus will 
focus on colleague engagement and colleague turnover. 
We believe these are key metrics to motivate the workforce, 
reduce cost and delivery shareholder value.

Performance Share Plan

ESG, financial, customers, shareholder

Relative TSR

EPS

Aligns management with the wider shareholder experience 
and reinforces our ongoing focus in shareholder value 
creation.

Financial, shareholder

EPS is a measure of our investment thesis and indicates 
whether we are achieving our aim to manage revenues, 
margins and invest in long-term growth.

Financial, shareholder

Group services-
related sales

An indicator of our progress towards the ambition to 
become a consumer and B2B Services-focused business 
with over half of our business in Services.

Financial, customer, shareholder

132

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCERemuneration Committee Report

Directors’ Remuneration Policy

Directors’ Remuneration Policy 
Pages 133 to 143 of this report sets out the Directors’ Remuneration Policy (the “Policy”) that the Company intends to apply, subject to 
shareholder approval, from the date of the AGM on 6 September 2023. It is intended that this Policy will apply until the 2026 AGM, unless 
the Company seeks shareholder approval for a revised Policy which comes into force before this date. This Policy applies equally to any 
individual who is required to be treated as a director under the applicable regulations.

The Directors Remuneration Report addresses provision 40 of the UK Corporate Governance Code, which states that when determining 
Executive Director remuneration policy and practices, the Remuneration Committee should address the following:

•  clarity – remuneration arrangements should be transparent and promote effective engagement with shareholders and the workforce;

•  simplicity – remuneration structures should avoid complexity and their rationale and operation should be easy to understand;

•  risk – remuneration arrangements should ensure reputational and other risks from excessive rewards, and behavioural risks that can 

arise from target-based incentive plans, are identified and mitigated;

•  predictability – the range of possible values of rewards to individual directors and any other limits or discretions should be identified and 

explained at the time of approving the policy;

•  proportionality – the link between individual awards, the delivery of strategy and the long-term performance of the company should be 

clear. Outcomes should not reward poor performance; and

•  alignment to culture – incentive schemes should drive behaviours consistent with company purpose, values and strategy.

Base salary

Purpose and link to Strategy

Maximum Opportunity 

While there is no maximum salary level, salary increases will 
generally be in line with or below increases awarded to other 
colleagues in the Group.

However, larger increases may be made at the discretion of the 
Committee to take into account circumstances such as:

•  changes in an individual’s role or responsibility;

•  to reflect an individual’s progression and increase in experience 

in the role; 

•  where a salary is significantly out of line with market practice;

•  a significant change in the size and/or scope of the 

business; or

•  any other exceptional circumstance.

Performance Measures

The payment of salary is not subject to performance conditions. 
However, when determining salary increases the performance of 
Executive Directors is taken into account.

Base salary is payable in cash. It is set at an appropriate level 
to attract and retain management of a high calibre with the 
necessary retail, customer-service, financial, digital and service-
industry skills and credentials required to deliver a sustainable 
business model and drive shareholder returns.

Operation

Base salaries are normally reviewed annually with increases 
effective from 1 October for Executive Directors but may 
be reviewed at other times if the Committee c onsiders this 
appropriate.

In determining base salary levels and any salary increase, 
consideration is usually given to:

•  the individual’s experience and the performance of the Group 

and the individual;

•  salary levels at other companies of a similar size and 

complexity and at other UK listed retailers; and

•  the pay levels and increases for other employees in the Group.

133

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Directors’ Remuneration Policy

Benefits

Purpose and link to Strategy

Maximum Opportunity 

To provide Executive Directors with market-competitive benefits 
consistent with the role.

•  The overall level of benefits will depend on the cost of 

providing individual items and the individual’s circumstances. 
Therefore, there is no maximum level of benefit.

•  The maximum participation levels for all-employee share plans 
is the same as any maximum applicable to other employees 
(and consistent with any relevant HMRC limits).

Operation

Performance Measures

The Committee’s Policy is to set benefits at an appropriate level, 
taking into account the individual’s circumstances and market 
practice.

None.

Executive Directors can currently receive a car plus fuel or a 
cash allowance, private health insurance and life assurance as 
standard benefits.

However, the Committee may determine that additional benefits 
may be provided based on individual circumstances when it is 
considered appropriate.

In the event that an Executive Director is required to relocate to 
perform their role then additional one-off or ongoing benefits may 
be provided such as relocation expenses, a housing allowance 
and education expenses.

The Company reimburses reasonable business expenses and 
may pay any tax incurred in relation to these.

Executive Directors are also eligible to participate in any all-
employee share plans operated by the Company on the same 
basis as other employees.

Pension

Purpose and link to Strategy

Maximum opportunity 

To enable the Company to offer market-competitive remuneration 
through the provision of additional retirement benefits.

Pension contributions/allowances for the Executive Directors in 
role are aligned with the maximum employer pension contribution 
available to the majority of the UK workforce (currently 3% of 
base salary). 

Operation

Performance Measures

Executive Directors are eligible for defined employer contribution 
funding to the Halfords Pension Plan, payments into a personal 
fund and/or a cash allowance in lieu of pension or a combination 
of the above.

None.

The Committee may determine that alternative arrangements 
should apply (including for new hires). When determining such 
arrangements, the Committee will consider cost and market 
practice (subject to the overall limit set out in the maximum 
column).

134

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEAnnual Bonus

Purpose and link to Strategy

Maximum Opportunity 

To incentivise Executive Directors to achieve annual financial 
targets and performance against key strategic objectives. 
Deferral of bonus under the Deferred Bonus Plan (“DBP”) further 
incentivises Executive Directors to manage risk and align their 
long-term interests with those of shareholders.

The maximum annual bonus opportunity is 150% of base salary.

Operation

Performance Measures

The annual bonus is normally based on performance over one 
financial year.

The Committee determines the extent to which targets have 
been met.

The Committee may, in its discretion, adjust annual bonus 
payments, if it considers that the outcome does not reflect 
the underlying financial or non-financial performance of the 
participant or the Group over the relevant period, or that such 
payout level is not appropriate in the context of circumstances 
that were unexpected or unforeseen when the targets were 
set. When making this judgement the Committee may take into 
account such factors as the Committee considers relevant.

Normally, up to two-thirds of the total bonus is paid in cash. 
The remaining one-third of the bonus is normally deferred 
as shares. In exceptional circumstances the Committee may 
determine that a different portion of the bonus will be paid in 
shares or that the bonus may be paid in cash.

Deferred awards normally vest three years from award (or after 
such other period as the Committee determines) and have no 
additional performance conditions.

Malus and clawback provisions apply, detailed on page 137. 
Bonuses are non-pensionable.

The annual bonus measures may be based on financial, strategic, 
operational or ESG measures. Measures are selected each year 
by the Committee to ensure continued focus on the Company’s 
Strategy. At least 50% of the bonus will be based on financial 
measures.

Performance measures are set annually to ensure they are 
appropriately stretching for the delivery of threshold, target and 
maximum performance.

No bonus will be paid for below threshold performance, typically 
around 50% of the bonus will be paid for achieving ‘target’ levels 
of performance and 100% of bonus will be paid for achieving a 
stretching performance target.

Performance targets are set by the Remuneration Committee with 
reference to prior year performance, the Group’s business plan as 
well as external expectations of performance.

Targets are considered to be commercially sensitive and will be 
disclosed retrospectively following completion of the relevant 
financial year.

135

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Directors’ Remuneration Policy

Performance Share Plan (“PSP”)

Purpose and link to Strategy

Maximum Opportunity 

To attract and retain Executive Directors of a high calibre. To align 
Executive Directors’ interests with those of our shareholders by 
incentivising them to deliver the Company Strategy and to create 
a sustainable business and maximise returns to shareholders.

Maximum award under the PSP is 200% of base salary.

Operation

Performance Measures

Annual awards of shares with vesting normally based on 
performance over a three-year period (or such other period as 
the Committee determines). The vesting of awards to Executive 
Directors is subject to the satisfaction of performance conditions.

PSP awards may be based on financial, operational/strategic, 
ESG or share price related performance measures.

Normally up to 25% of the award may vest for entry-level 
performance.

For future awards, the Committee may determine that different 
financial, operational/strategic or share price related performance 
measures may apply to awards or that a different weighting 
between performance measures may apply to ensure continued 
alignment with our evolving Strategy.

Targets for the measures will normally be set ahead of each 
annual grant by reference to the latest strategic plan, long-term 
financial goals and market expectations.

The Committee may, in its discretion, adjust PSP vesting 
outcomes, if it considers that the outcome does not reflect 
the underlying financial or non-financial performance of the 
participant or the Group over the relevant period, or that such 
payout level is not appropriate in the context of circumstances 
that were unexpected or unforeseen when the targets were 
set. When making this judgement the Committee may take into 
account such factors as the Committee considers relevant.

A post-vesting retention period will apply to awards granted 
under the PSP. Shares that vest will not normally be released 
to Executive Directors (and nil-cost options will not normally 
become exercisable) for a further two-year period (unless the 
Committee determines otherwise) from the point at which the 
Committee determined that the performance conditions have 
been met. Malus and clawback provisions apply, as detailed on 
page 137.

Share ownership guidelines 

Purpose and link to Strategy

Maximum opportunity 

Align the interests of Executive Directors and shareholders and 
encourage long-term shareholding and commitment to the 
Company both in and post-employment.

n/a

Operation

Performance Measures

Executive Directors are expected to build and retain a 
shareholding with a value equal to at least 200% of their annual 
base salary.

n/a

Executive Directors are normally expected to retain 75% of any 
post-tax shares that vest under any performance share incentive 
plans until this shareholding is reached.

Executive Directors will normally be expected to maintain a 
minimum shareholding of 200% of salary (or actual shareholding 
if lower) for two years following stepping down as an Executive 
Director. The Committee retains discretion to waive this 
guideline if it is not considered to be appropriate in the specific 
circumstance.

136

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEApproved Payments
The Committee reserves the right to 
make any remuneration payments and/ 
or payments for loss of office (including 
exercising any discretions available to 
it in connection with such payments), 
notwithstanding that they are not in line 
with the Policy set out above where the 
terms of the payment were agreed (i) 
before the Policy set out above came 
into effect, provided that the terms of 
the payment were consistent with any 
applicable shareholder- approved Directors’ 
Remuneration Policy in force at the time 
they were agreed or where otherwise 
approved by shareholders; or (ii) at a time 
when the relevant individual was not a 
Director of the Company (or other persons 
to whom the Policy set out above applies) 
and, in the opinion of the Committee, 
the payment was not in consideration 
for the individual becoming a Director of 
the Company or such other person. For 
these purposes “payments” includes the 
Committee satisfying awards of variable 
remuneration and, in relation to an award 
over shares, the terms of the payment are 
“agreed” no later than the time the award is 
granted. This Policy applies equally to any 
individual who is required to be treated as 
a director under the applicable regulations. 
This Policy will also inform the remuneration 
of colleagues below the executive level.

Information Supporting  
the Policy
Malus and Clawback
Malus and clawback provisions apply to 
the cash bonus payments and deferred 
share awards for a period of three years 
from award. Malus and clawback provisions 
apply to PSP awards for a period of two 
years following its vesting.

The circumstances in which malus and 
clawback provisions may apply include: a 
material misstatement of the Company’s 
results; or misconduct by the Executive 
Director; or where there is a material failure 
of risk management; or corporate failure; 
or serious reputational damage; or if the 
Committee considers there are other 
circumstances which mean that the malus 
and/or clawback provisions should apply.

Share Plan Operation
Awards under the Company’s DBP 
and PSP:

•  may be granted as conditional share 

awards or nil-cost options or in 
such other form that the Committee 
determines has the same economic 
effect;

•  may have any performance conditions 
applicable to them amended by the 
Committee if an event occurs which 
causes the Committee to consider that 
the existing performance condition 
should be amended to ensure that 
the objective criteria against which 
performance will be measured will be a 
fairer measure of such performance and 
that the amended performance condition 
will afford a more effective incentive to 
the Executive Director;

•  when assessing the level of vesting under 
the PSP, the Committee will consider the 
underlying financial performance of the 
Company and the value generated for 
shareholders and may adjust the level of 
vesting if it considers that the outcome 
based on the assessment of performance 
against targets does not reflect this;

•  may incorporate the right to receive 
additional shares to the value of 
dividends which would have been paid 
on the shares under an award that 
vests up to the time such shares are 
delivered. This amount may be calculated 
assuming that the dividends have been 
reinvested in the Company’s shares on a 
cumulative basis;

•  may in respect of the PSP, be settled 
in cash or with the grant of a vested 
option at the Committee’s discretion. 
For Executive Directors, this provision 
will only be used in exceptional 
circumstances such as where, for 
regulatory reasons, it is not possible to 
settle awards in shares; and

•  may be adjusted in the event of any 

alteration of the Company’s share capital 
by way of capitalisation or rights issue, 
sub-division, consolidation or reduction, 
the payment of a special dividend, a 
demerger or any other variation of the 
share capital of the Company.

Summary of Decision-Making  
Process and Changes to Policy 
The previous Policy is considered to be 
fit for purpose and therefore no material 
changes are proposed. In determining the 
new Remuneration Policy, the Committee 
followed a robust process which included 
discussions on the content of the Policy 
at Remuneration Committee meetings 
during the year. The Committee considered 
the input from management and our 
independent advisors, and as well as 
considering best practice and shareholder 
guidance from major shareholders. The 
main change for the 2023 Policy compared 
to the 2020 Policy is that pension 
contributions / allowances for all Executive 
Directors in role will now be aligned with the 
maximum employer pension contribution 
available to the majority of the workforce 
(currently 3% of base salary) following the 
reduction in the pension allowance for 
the CEO from 1 April 2023. Other minor 
changes have been made to the wording of 
the Policy to aid operation and to increase 
clarity or flexibility.

Selection of  
Performance Measures
Annual Bonus:
The bonus is subject to a mix of financial 
and strategic measures. These measures are 
selected each year to provide an appropriate 
balance between financial and strategic 
objectives and to incentivise individual 
Executive Directors to meet corporate 
targets and drive individual performance.

Performance Share Plan (“PSP”):
The performance measures for FY24 awards 
are (1) EPS growth; (2) Group Services-
Related Revenue; and (3) relative TSR.

EPS growth has been included to incentivise 
management to both grow revenue and 
manage cost in a balanced way. Group 
Services -Related Revenue has been 
included to reflect our strategic focus on 
increasing services-related revenue to 
generate a higher and more sustainable 
financial return for shareholders. Relative 
TSR is included to ensure vesting levels are 
aligned with relative returns to shareholders.

The Committee may determine that different 
performance measures will apply to future 
PSP awards.

137

 halfords.annualreport2023.comRemuneration Committee Report

Directors’ Remuneration Policy

Remuneration Arrangements 
elsewhere in the Group 
Whilst our Remuneration Policy follows 
the same principles across the Group, 
remuneration packages for colleagues 
reflect their different roles and experiences, 
and market practice for similar roles.

The remuneration policy for senior 
executives in the Group is similar to the 
Policy for Executive Directors as set out 
in this report – a substantial proportion of 
remuneration is performance-related in 
order to encourage and reward superior 
business performance and shareholder 
returns and remuneration is linked to both 
individual and Company performance.

Basic salary is targeted at normal 
commercial rates for comparable roles 
and is benchmarked on a regular basis. 
Bonuses can be earned on a similar basis 
as the Executive Directors (there are some 
variations to take account of the specific 
role performed by the relevant senior 
executive). Senior executives below Board 
level also benefit from participation in 
the PSP.

Increases to executive managers’ base 
salaries are considered at the same time 
as all other colleagues across the Group 
and increases are generally in line with all 
colleagues.

For the majority of our colleagues, overall, 
the Remuneration Policy for the Executive 
Directors is more heavily weighted towards 
variable pay. This ensures that there is 
a clear link between value created for 
shareholders and remuneration received 
by Executive Directors and it recognises 
that Executive Directors should have the 
greatest accountability and responsibility for 
increasing shareholder value.

All of the Group’s c.12,000 colleagues are 
eligible to join the Halfords Sharesave 
Plan (also known as “SAYE”) after they 
have served one complete month’s 
service. Where appropriate, some groups 
of colleagues are eligible for a quarterly or 
full-year bonus, although the type, limits 
and performance conditions vary according 
to job level. Senior managers and other key 
management individuals are invited to join 
the Restricted Share Plan.

All newly appointed colleagues and other 
existing colleagues who had experienced 
a ‘joining-trigger’ event were automatically 
enrolled into the Halfords Pension Plan 
2009. All eligible colleagues who have met 
the auto enrolment criteria have the option 
to choose to join the Pension Plan from 
their first day of employment. All members 
of the Pension Plan are required to make 
a minimum contribution of 5% and the 
Company also contributes a minimum of 

3%, dependent on length of service and 
seniority.

During the year, the Company has met 
its obligations under the pensions auto 
enrolment legislation, auto enrolling all other 
colleagues as appropriate. 

Remuneration Outcomes in 
Different Performance Scenarios
As outlined above, the Remuneration Policy 
is designed to ensure that a substantial 
proportion of the Executive Directors’ 
remuneration is variable and performance-
related.

By linking the remuneration of the individual 
Executive Director to the performance of 
the Company, the Committee seeks, as 
far as possible, to motivate that individual 
towards superior business performance 
and shareholder value creation, and to 
only pay rewards when these goals have 
been realised. Performance measures 
are aligned with strategic goals so that 
remuneration arrangements are transparent 
to Executive Directors, shareholders and 
other stakeholders.

The charts below illustrate remuneration 
arrangements in different performance 
scenarios. The assumptions for each 
scenario are outlined below:

Below threshold performance 

Mid-range performance

Maximum performance

Fixed remuneration

No annual bonus pay-out

No vesting under the PSP

Fixed remuneration

50% annual bonus pay-out

50% vesting under the PSP

Fixed remuneration

100% annual bonus pay-out

100% vesting under the PSP

Maximum performance plus 50% share price growth 

Fixed remuneration

100% annual bonus pay-out

100% vesting under the PSP + 50% share price growth

138

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEFour performance scenarios have been illustrated for each Executive Director: 

•  When determining any such “buy-out”, 

The charts have been prepared on the following basis:

•  Base salary – the base salary in place at 31 March 2023.

•  Benefits – based on the disclosed benefits value in the single figure for 2022/23.

•  Pensions – based on a contribution of 3% of salary.

•  Bonus – based on the maximum award of 150% of base salary.

•  PSP – based on the maximum award of 200% of base salary.

No payment of dividend equivalents has been assumed. Potential benefits under all-employee 
plans have not been included. No share price growth has been assumed other than where stated.

£3,500,000

£3,000,000

£2,500,000

£2,000,000

£1,500,000

£1,000,000

£500,000

£0

£3,335,842

£2,737,104

54%

£1,689,313

44%

35%

£641,521

27%

33%

27%

£2,195,952

£1,800,952

£1,109,702

44%

54%

36%

£418,452

27%

33%

27%

100%

38%

23%

19%

100%

38%

23%

19%

Minimum

On-target Maximum Maximum
with 50%
share price
increase

Minimum On-target Maximum Maximum
with 50%
share price
increase

Chief Executive Officer – Graham Stapleton

Chief Financial Officer – Jo Hartley

 Fixed pay 

 Annual bonus 

 PSP

Fixed pay has been calculated as follows:

CEO
CFO

Base salary
£598,738
£395,000

Benefits
£24,821
£11,602

Pension
£17,962
£11,850

Total Fixed Pay
£641,521
£418,452

Remuneration Policy for  
Newly Appointed Directors
When determining the remuneration 
package for a newly appointed Executive 
Director, the Committee would seek to 
apply the following principles:

•  The package should be market competitive 
to facilitate the recruitment of individuals 
of sufficient calibre to lead the business. 
At the same time, the Committee would 
intend to pay no more than it believes is 
necessary to secure the required talent.

•  New Executive Directors will normally 
receive a base salary, benefits and 
pension contributions in line with the 
Policy described on pages 133 to 143 
and would also be eligible to join the 
bonus and share incentive plans up to 
the limits set out in the Policy.

•  In addition, the Committee has discretion 

to include any other remuneration 
component or award which it feels 
is appropriate, taking into account 
the specific circumstances of the 
recruitment, subject to the limit on variable 
remuneration set out below. The key terms 
and rationale for any such component 
would be disclosed as appropriate in the 
Remuneration Report for the relevant year.

•  Where an individual forfeits outstanding 
variable pay opportunities or contractual 
rights at a previous employer as a result 
of appointment, the Committee may offer 
compensatory payments or awards, in 
such form as the Committee considers 
appropriate, taking into account all 
relevant factors, including the form of 
awards, expected value and vesting 
timeframe of forfeited opportunities.

the guiding principle would be that awards 
would generally be on a “like-for-like” basis 
unless this is considered by the Committee 
not to be practical or appropriate.

•  The maximum level of variable 

remuneration which may be awarded 
(excluding any “buy-out” awards referred 
to above) in respect of recruitment is 
350% of salary, which is in line with the 
current maximum limit under the annual 
bonus and PSP.

•  Where an Executive Director is required to 
relocate from their home location to take 
up their role, the Committee may provide 
assistance with relocation (either via one-
off or ongoing payments or benefits).

•  In the event that an internal candidate 

is promoted to the Board, legacy terms 
and conditions would normally be 
honoured, including any accrued pension 
entitlements and any outstanding 
incentive awards.

To facilitate any buy-out awards outlined 
above, in the event of recruitment, the 
Committee may grant awards to a new 
Executive Director relying on the exemption 
in the Listing Rules which allows for the 
grant of awards, to facilitate, in unusual 
circumstances, the recruitment of an 
Executive Director, without seeking prior 
shareholder approval or under any other 
appropriate Company incentive plan. 
The remuneration package for a newly 
appointed Non-Executive Director would 
normally be in line with the structure set 
out in the policy table for Non-Executive 
Directors on page 141.

Executive Directors’  
Service Agreements 
Term and Notice Periods
The Company’s policy in relation to 
contractual terms on termination, and 
any payments made, is that they should 
be fair to the individual, the Company 
and shareholders. Failure should not be 
rewarded and the departing Executive 
Director’s duty to mitigate any loss he or 
she suffers should be recognised. The 
notice period for the current Executive 
Directors is six months on either side. The 
Committee policy is that the notice period 
for new Executive Directors will be no 
more than 12 months. The Committee will 
continue to review this policy, to ensure that 
it remains in line with the Company’s overall 
Remuneration Policy.

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Directors’ Remuneration Policy

Graham Stapleton
Jo Hartley

Date of service agreement
8 September 2017
19 April 2022 

Notice period
6 months
6 months

Termination of Contract
No compensation would be payable if a 
service contract were to be terminated by 
notice from an Executive Director or for 
lawful termination by the Company (other 
than as set out below). The Company 
may terminate service agreements in 
accordance with the appropriate notice 
periods. In the event of termination for any 
reason (other than for a reason justifying 
summary termination in accordance with 
the terms of the service agreement) the 
Company may (but is not obliged to) pay 
to the Executive Director, in lieu of notice, a 
sum equal to the Executive Director’s then 
salary, benefits and pension contributions, 
which he or she would have received during 
the contractual notice period, the sum of 
which shall normally be payable in monthly 
instalments (but may be paid in a fixed 
amount at the discretion of the Committee).

Executive Directors who are considered 
to be good leavers may, if the Committee 
determines, receive a bonus for the financial 
year in which they leave employment. Such 

bonus will normally be calculated on a pro 
rata basis by reference to their period of 
service in the financial period in which their 
employment is terminated and performance 
against targets.

The Committee reserves the right to make 
any other payments in connection with a 
Director’s cessation of office or employment 
where the payments are made in good faith 
in discharge of an existing legal obligation 
(or by way of damages for breach of such 
an obligation) or by way of settlement 
of any claim arising in connection with 
the cessation of a Director’s office or 
employment. In addition, the Committee 
reserves the right, acting in good faith, to 
pay fees for outplacement assistance and/ 
or the Director’s legal and/or professional 
advice fees in connection with his or her 
cessation of office or employment.

Mitigation on Termination
Where a contract has been terminated 
early, and the Executive Director is 
engaged to provide services (under a 
service agreement, consultancy, or any 

other arrangement or understanding), with 
effect from the date upon which these 
services are provided each subsequent 
instalment of pay in lieu shall be reduced by 
an amount equal to any basic salary, fees, 
remuneration or other financial benefits 
received during the monthly interval prior to 
the payment of each instalment.

In good leaver circumstances, the Executive 
Director might be offered a lump sum 
termination payment paid at the time they 
cease employment.

Change of Control
The service agreements of Executive 
Directors do not provide for any enhanced 
payments in the event of a change of 
control of the Company.

Inspection of Contracts
The Executive Directors’ services contracts 
are available for inspection by shareholders 
at the Company’s registered office.

Share Plans – Leaver Treatment 
The treatment of outstanding share awards 
in the event that an Executive Director 
ceases to hold office or employment with 
the Group of the Company’s associated 
companies is governed by the relevant 
share plan rules.

The following table summarises leaver 
provisions under the executive share plans:

Leavers in other circumstances  
(other than gross misconduct)

Unvested awards lapse on leaving.

Awards for which the performance condition has been met at the 
time of leaving but which were subject to a retention period will 
continue to be released at the end of the retention period.

The Executive Director has 12 months from either leaving, 
or, if later, the end of the retention period to exercise vested 
but unexercised options (if applicable) unless the Committee 
determines otherwise.

‘Good leavers’ as determined by the Committee

Performance Share Plan (“PSP”)

Awards will normally vest at the end of the performance period 
and be released at the end of the retention period.

The Committee will determine the level of vesting, having due 
regard to the extent to which the performance conditions have 
been met and, unless the Committee determines otherwise, the 
proportion of the performance period that had elapsed at leaving.

The Executive Director has 12 months from the end of the 
retention period to exercise options if awards are structured as 
nil-cost options.

Alternatively, the Committee may determine that awards should 
vest and be released at the time of leaving on the basis set out 
above. In these circumstances the Executive Director has 12 
months from his or her date of leaving to exercise options if 
awards are structured as nil-cost options.

Deferred Bonus Plan (“DBP”)

Performance Measures

Outstanding awards vest on leaving.

Awards will lapse on leaving.

The Executive Director has six months from leaving to exercise 
options (12 months in the case of death).

140

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCE‘Good leavers’ include death, injury, ill-
health, disability, redundancy, retirement, 
sale of the individual’s employing business 
or company out of the Group or to a 
company which is not associated with the 
Company or in any other circumstances the 
Committee determines.

Change of Control
In the event of a change of control of the 
Company, PSP awards may vest and 
be released (pro-rated for time elapsed 

in the performance period unless the 
Committee determines otherwise) to the 
extent that the Committee determines the 
performance condition should be deemed 
satisfied having regarding to the Company’s 
progress towards that condition. The 
Committee may allow awards to vest on 
the same basis in the event of a voluntary 
winding up or reconstruction of the 
Company or a demerger except that in the 

event of a demerger the Committee may 
determine the extent to which awards shall 
be time pro-rated. 

DBP awards may vest on a change of 
control, reconstruction, winding up or 
demerger of the Company. 

Alternatively, awards may be rolled over into 
equivalent awards in a different company.

Remuneration Policy table for Non-Executive Directors 

Purpose  
and Link  
to Strategy

To attract and 
retain high-calibre 
individuals to serve 
as Non-Executive 
Directors.

Maximum value

Overall fees paid to 
Directors will remain 
within the limit stated in 
the Company’s Articles 
of Association, currently 
£600,000.

Non-Executive Directors 
and the Chair are not 
entitled to participate in 
any cash or share incentive 
schemes.

Operation

Fee levels are set to reflect the time, commitment and experience of the Chair 
of the Company and the Non-Executive Directors, taking into account fee levels 
at other companies of a similar size and complexity and at other UK listed 
retailers.

The fees of Non-Executive Directors shall be reviewed at appropriate intervals 
to ensure that they are in line with market conditions and any changes to fees 
will be approved by the Board as a whole following a recommendation from the 
Chief Executive Officer.

Fees for the Chair of the Company shall be reviewed at appropriate intervals to 
ensure that they are in line with market conditions and any changes to said fees 
will be approved by the Board as a whole.

The fees are normally paid in cash quarterly but may be paid in shares if this is 
considered appropriate.

The Company Chair is paid a single fee which includes the chairmanship of the 
Nomination Committee.

The Non-Executive Directors are paid a base fee plus additional fees for the 
chairing of a Board Committee. An additional fee is also paid to the Senior 
Independent Director.

Further additional fees may be paid to reflect additional time, commitments, or 
Committee or Board responsibilities if this is considered appropriate.

The Company reimburses reasonable business expenses and may settle any 
tax incurred in relation to these.

The Company Chair and Non-Executive Directors are not entitled to participate 
in any of the Group’s incentive plans or pension plans.

The Company Chair and Non-Executive Directors do not currently receive other 
benefits, but reasonable benefits may be provided in the future if appropriate.

141

 halfords.annualreport2023.com 
 
 
 
Remuneration Committee Report

Directors’ Remuneration Policy

Appointment
None of the Non-Executive Directors has an employment contract with the Company. However, each has entered into a letter of 
appointment with the Company confirming their appointment for a period of three years, unless terminated by either party giving the other 
not less than three months’ notice or by the Company on payment of fees in lieu of notice.

The remuneration package for a newly appointed Non-Executive Director would normally be in line with the structure set out in the policy 
table for Non-Executive Directors above.

The appointment period for each Non-Executive Director is set out below:

Director
Keith Williams
Helen Jones
Jill Caseberry
Tom Singer

Date of current appointment
24 July 2021
1 March 2023
1 March 2022
16 September 2020

Expiry date 
23 July 2024
6 September 2023
28 February 2025
15 September 2023

Unexpired term at the  
date of report
13 months 
3 months
20 months
3 months

Terms and Conditions for the Chair of the 
Company and Non-Executive Directors
The Company Chair and Non-Executive 
Directors serve the Company on the 
basis of renewable letters of appointment 
which can be terminated by written notice 
by either party. The Company Chair’s 
appointment is subject to three months’ 
notice and the other Non-Executive 
Directors are also subject to three months’ 
notice. No compensation is awarded on 
termination. Letters of appointment are 
available for inspection at the AGM and the 
Company’s registered office.

Termination of Non-Executive Directors’ 
Letters of Appointment 
No compensation would be payable to 
a Non-Executive Director if his or her 
engagement were terminated as a result of 
him or her retiring by rotation at an Annual 
General Meeting, not being elected or re- 
elected at an Annual General Meeting or 
otherwise ceasing to hold office under the 
provisions of the Articles of Association of 
the Company. There are no provisions for 
compensation being payable upon early 
termination of the appointment of a Non- 
Executive Director.

Their appointments are subject to the 
provisions of the Companies Act 1985 
and 2006 and the Company’s Articles of 
Association, and, in particular, the need for 
re-election. Continuation of an individual 
Non-Executive Director’s appointment is 
also contingent on that Non-Executive 
Director’s satisfactory performance, which 
is evaluated annually by the Company 
Chair. The Company Chair is evaluated by 
the Senior Independent Director.

Inspection of Contracts
The Non-Executive Directors’ letters of 
appointment are available for inspection by 
shareholders at the Company’s registered 
offices.

Dialogue with Shareholders 
The views of our shareholders are very 
important to the Committee and it is 
our policy to consult with our largest 
shareholders in advance of making 
any material changes to the executive 
remuneration arrangements.

The Remuneration Committee considered 
the guidelines issued by bodies 
representing institutional shareholders and 
feedback from shareholders on the Group’s 
remuneration policies and practices.

Details of votes cast for and against the 
resolution to approve the prior year’s 
remuneration report and any matters 
discussed with shareholders during the 
year are referred to in the Annual Report 
on Remuneration which can be viewed on 
page 143.

Dialogue with Colleagues
The Committee generally considers pay and 
employment conditions elsewhere in the 
Group when considering pay for Executive 
Directors and senior management. When 
considering base salary increases, the 
Committee reviews overall levels of base 
pay increases offered to other colleagues in 
the Group.

The Committee does not consult directly 
with colleagues regarding Executive 
Directors’ remuneration. However, at 
regular intervals, the Company conducts 
a survey of the views of colleagues in 
respect of their experience of working at 
Halfords, including their own reward. The 
Company also conducts regular listening 
groups across the Group; these are chaired 
by senior executives or Director-level 
colleagues and cover a wide range of 
subjects, including communication, pay, 
benefits and ESG issues.

The Committee is also mindful of any 
changes to the pay and benefit conditions 
for employees more generally when 
considering the policy for Directors’ pay. 
When determining incentive outcomes for 
Directors, including if discretion should be 
applied, the committee will also consider 
workforce pay and broader incentive 
outcomes.

142

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEStructure and Content of the 
Remuneration Report
This Remuneration Report has been prepared 
in accordance with the provisions of the 
Companies Act 2006 and Schedule 8 of the 
Large and Medium-sized Companies and 
Group (Accounts and Reports) (Amendment) 
Regulations 2013 (the “Regulations”). This 
report meets the requirements of the UK 
Listing Rules and the Disclosure Guidance 
and Transparency Rules. 

The information set out below represents 
auditable disclosures referred to in the 
Independent Auditor’s Report on pages 
156 to 165, as specified by the UK Listing 
Authority and the Regulations.

Committee Composition
During the year, the Committee 
consisted of:

Jill Caseberry (Chair)
Helen Jones
Tom Singer

Six scheduled Committee meetings were 
held during the year and were attended 
by all relevant members at the time of the 
meeting. 

After each Committee meeting, the 
Remuneration Committee Chair reported to 
the Board on the key issues that had been 
discussed. 

A number of informal discussions were 
also held with the Committee members 
throughout the year when the need arose.

Activities During the Year
During the year, the Policy operated as 
intended. The Committee undertook the 
following activities: 

•  Reviewed and approved the Directors’ 
Remuneration Report published in the 
FY22 Annual Report and Accounts.

•  Developed, discussed and reviewed the 
Remuneration Policy for shareholder 
approval at 2023 AGM.

•  Discussed and approved incentive 

outcomes for FY23.

•  Reviewed and approved the 

organisational design changes.

•  Approved grants under the Company’s 

share schemes.

•  Considered the approach to 

implementing remuneration policy for 
FY23, including setting Executive Director 
and Non-Executive Director salaries from  
1 October 2022. 

•  Reviewed considering and setting the 

approach to performance measures for 
the FY23 annual bonus and performance 
share plans.

•  Reviewed the mechanics and assets of 
the Employee Benefit Trust and hedging 
arrangements.

•  Discussed and approved remuneration 

arrangements for the Executive 
management team below the Board.

•  Reviewed the Committee’s Terms of 

Reference.

•  Reviewed and approved the Company’s 
share plan rules to ensure compliance 
with UK GDPR.

•  Reviewed remuneration arrangements for 
the wider workforce and took these into 
account when considering Executive pay.

•  Received a market update on the 

executive pay landscape. 

•  Reviewed and approved the appointment 

of remuneration advisors and set the 
appropriate fee.

Advisors and Other Attendees
During the year, the Committee has 
been supported by the Chief People 
Officer, the Head of Reward together with 
the Company Secretary (who acts as 
secretary to the Committee). The Chief 
Executive Officer and Chief Financial 
Officer also attend Committee meetings on 
occasion, at the request of the Committee; 
they are not present when their own 
remuneration is discussed. In carrying 
out its responsibilities, the Committee is 
authorised to obtain the advice of external 
independent remuneration consultants and 
is solely responsible for their appointment, 
retention and termination. During the year, 
the Committee has taken advice from 

Deloitte LLP (“Deloitte”), which advised 
on remuneration reporting, share option 
evaluations and other remuneration matters. 
Deloitte also provided unrelated advice 
on debt advisory work, tax services and 
legal support during the year. Total fees 
paid to Deloitte in respect of remuneration 
advice were £47,900 charged on a time and 
materials basis.

Deloitte is a founding member of the 
Remuneration Consultants Group and 
adheres to the Remuneration Consultants 
Group Code of Conduct when providing 
services. The Committee considers 
Deloitte’s advice independent and 
impartial, and is also satisfied that the 
Deloitte engagement team that advises 
the Remuneration Committee does not 
have connections with the Company 
or its Directors that might impair their 
independence. The Committee considered 
the potential for conflicts of interest 
and judged that there were appropriate 
safeguards against such conflicts.

WTW also provided the Committee with 
executive salary market data. WTW is also a 
signatory of the Remuneration Consultants 
Group Code of Conduct. Fees paid to WTW 
for this advice were £4,445 charged on a 
time and materials basis. WTW also provide 
insurance broking services and employee 
benefits services to the Group.

Shareholder Dialogue
The voting outcome from the 2022 AGM 
showed strong support for our FY22 
Directors’ Remuneration Report. The 
following table sets out the votes cast at the 
2022 AGM in respect of the FY22 Directors’ 
Remuneration Report.

FY22 Directors’ Remuneration Report*
FY20 Remuneration Policy** 

*  45,248 votes (0.03% of votes) were withheld in relation to this resolution
**  40,378 votes (0.03% of votes) were withheld in relation to this resolution

% of votes
For
90.75%
97.58%

% of votes
Against
9.25%
2.42%

We continue to be mindful of the views of our shareholders and other stakeholders and 
encourage discussion with shareholders on any issue related to executive remuneration.  

In the event of a substantial vote against a resolution in relation to Directors’ remuneration, 
we would seek to understand the reasons for any such vote to determine appropriate 
actions and detail any such actions in response to it in the Directors’ Remuneration Report. 

143

 halfords.annualreport2023.comRemuneration Committee Report

Annual Report on Remuneration

How the Remuneration Policy was Implemented in FY23 – Executive Directors
Single Remuneration Figure (Audited)

2022/23

Graham Stapleton
Jo Hartley4
Loraine Woodhouse5
2021/22
Graham Stapleton
Loraine Woodhouse

Base 
Salary 
(£)

587,224
376,190
93,778

570,619
365,985

Benefits
(£)

Pension
(£)

24,821
11,602
3,096

22,767
12,510

88,084
11,286
13,996

85,593
54,898

Other
(£)

–
112,017
–

Total 
Fixed
(£)

700,129
511,095
110,870

Bonus3
(£)

–
–
–

PSP
(£)

489,2551
–
222,9121

Total 
Variable
(£)

489,255
–
222,912

Total 
“Single 
Figure” 
(£)

1,189,384
511,095
333,782

–
–

678,979
433,393

679,352 1,394,1602
846,9382
435,723

2,073,513
1,282,661

2,752,491
1,716,054

1  For 2022/23, the 2020/21 PSP has been valued based on the average share price during the three-month period to 31 March 2023 of £1.97 and a vesting outcome of 50% as 

referenced on page 145. The share price used to determine the level of award was £2.425; therefore, no portion of the value disclosed is attributable to share price appreciation over 
the performance period. No discretion has been exercised in relation to share price changes.

2  For 2021/22, the 2019/20 PSP value had been restated to reflect the share price at the date of vesting of £2.20 compared to the average three month share price of £2.98 used in 

the FY22 Remuneration Report. The values disclosed in FY22 was £1,787,713 for Graham Stapleton and £1,146,601 for Loraine Woodhouse. No discretion was applied in relation to 
share price changes.

3  One-third of the annual bonus is deferred into shares for three years.
4  Jo Hartley recieved a payment of £112,017 upon joining to replace a cash bonus she was required to repay on cessation of employment from her previous employer.
5  Loraine Woodhouse has retired. The single figure sums relate to her work during the transitory period until June 2022.

Benefits
Benefits include payments made in relation to a car plus fuel or a cash allowance, private health insurance and life assurance. For Graham 
Stapleton, the car plus fuel allowance came to £22,026, for Jo Hartley £10,640 and Loraine Woodhouse £2,830.

Pension
Pension payments represent contributions made either to defined contribution pension schemes or as a cash allowance. Graham 
Stapleton received a contribution of 15% of base salary until 1 April 2023 when Graham’s contribution reduced to 3% of base salary to 
ensure alignment with the maximum employer pension contribution available to the majority of the workforce. As a new joiner during the 
year, Jo Hartley received a contribution of 3% of base salary in line with the majority of the workforce. 

FY23 Annual Bonus
The annual bonuses for FY23 for the Executive Directors were based as follows:

Underlying PBT (£m)
Group Revenue (£m)
Free Cash Flow (£m)1

Threshold

£60
£1,556.9
£(25.9)

Target

£70
£1,585
£(17.8)

Maximum

£90
£1,641.1
£(1.6)

FY23 
Achievement

FY23 Outturn 
before discretion

FY23 Outturn 
post discretion

£53
£1,591.6
£3.1

0%
0%
100%

0%
0%
0%

Target

Strategic 
Measures (50% 
of award)
Group Colleague 
Engagement
Group NPS 
(FY23 score)
Group Services 
Related Sales (£m) £697.9m
ESG2

80-82%

65.3

•  Increase 
electric 
sales as 
a % of 
total group 
sales – 
from 5.9% 
to 6.2%

FY23 Achievement

FY23 Outturn
before discretion

FY23 Outturn
post discretion

82%

64.8

£700.1m
Electric: 6.5%
Gender: 13.3%
D&I: 81%
Scope 3: 78.7%

50%

0%

0%

0%

0%
Total vesting: 0%

50%
Electric: 100%

Gender: 0%

D&I: 0%

Scope 3: 100%

Stretch 

83%

65.8

£716.7m
Diversity and Inclusion
•  Improve gender/diversity within our 
management positions in our retail 
stores and Autocentres from 13% 
to 15.8% 

•  Maintain the better than 

average engagement score on 
inclusivity – 84% 

•  Collect carbon emissions data from 
our supply base for 70% of our total 
group spend (scope 3)

1  Cash flow here is defined as EBITDA plus the movement in average working capital in FY23 compared to the prior year.
2  For the ESG KPI, the stretch element of the target will be split evenly between the scope 3 (50%) and D&I targets (25% for gender diversity and 25% for engagement).

Based on the performance of targets set, the aggregate outcome would have been 23.75%, however,  the Committee considered the 
overall outcome in the context of wider business performance in the year and determined that downwards discretion should be applied 
and no bonus should be paid. In making this decision, the committee took into account a number of factors including overall stakeholder 
experience and payouts for employees who received no bonus due to a PBT threshold being missed. The annual bonus outcome for FY23 
was therefore 0%.

144

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEPerformance Outcomes for 2020 PSP Awards

Metric
Group services-related sales (total of 
sales for FY21 to FY23)
Underlying EPS growth – CAGR
Free Cash Flow (aggregate FY21 
to FY23)
Relative TSR
Total

Threshold 
targets (25% 
vesting)

Maximum 
targets (100% 
vesting)

Weighting

Estimated % 
total award 
vesting
before discretion

Estimated % 
total award 
vesting
post discretion

Performance

10%
20%

30%
2.5%

35%
8%

37.9%
(-9.8%)

30%
£118.5m
40% Market median Upper quartile Above upper quartile

£117m

£128m

100%
0%

35.23%
100%
60.6%

50%

The Committee considered the outcome in the context of the shareholder and stakeholder experience. While the Committee considered 
that there has been strong progress over the three-year performance period, the Committee recognised the challenges in the most recent 
financial year and determined that it was appropriate to exercise downward discretion to reduce vesting to 50% of maximum. This was felt 
to be a better reflection of the overall experience for all stakeholders within the business.

Share Awards Granted During the Year (Audited) 
Performance Share Plan
During the period, the following awards were granted to the Executive Directors under the Performance Share Plan (“PSP”) as follows:

Graham Stapleton

Date 
of award
21 October 2022

Jo Hartley

21 October 2022

Type 
of award
Nil cost option
(0p exercise price)
Nil cost option
(0p exercise price)

Number 
of shares1
627,0451

Maximum face 
value of award3 
£1,047,792

Threshold vesting
 (% of award)
25%

354,5782

£592,500

25%

Performance 
period
2 April 2022 to 
28 March 2025
2 April 2022 to 
28 March 2025

1 

 The original intention was to grant an award of 200% of salary to the CEO and an award of 150% of base salary to the CFO (a reduced award for the first year of her employment 
was agreed on joining). However, taking into account the share price prior to award and how this compared to the share price used to determine the 2021 awards, the Committee 
determined that it was appropriate to reduce the CEO’s award to 175% of base salary to guard against windfall gains. The CFO’s award remained at 150% of salary given that she 
was new to the business and a reduced award was already proposed.

2  This award was based on 150% of salary as it was agreed that the CFO would receive a reduced award for the first year in role.

3  Based on the average mid-market price on three preceding days of the awards of £1.671 on 21 October 2022.

Performance Conditions
The performance conditions and targets for PSP awards granted during FY23 are as follows:

Award
(175% for the CEO and 150%  
of salary for the CFO)

100% vesting
Straight-line vesting

25% vesting
0% vesting

Underlying EPS 
growth – CAGR
(50% of the award)
34.5 pence or higher
Between 24.7 pence
 and 34.5 pence

Relative TSR
(30% of the award)
Upper quartile
Between market 
median and upper 
quartile
Market median
Below 24.7 pence Below market median

24.7 pence

Group services 
-related sales
(total of sales for 
FY23 to FY25)
(20% of the award)
Above £934.0m
Between £840.6m
 and £934.0m

£840.6m
Below £840.6m

The award shares that vest will become exercisable in 2025. The shares that vest will be subject to a two-year holding period. 

Deferred Bonus Plan
During the period, the following awards were granted to the Executive Directors under the Deferred Bonus Plan (“DBP”) as follows

Graham Stapleton
Loraine Woodhouse

Date of 
award
30 June 2022
30 June 20223

Number of 
shares1
158,467
101,638

Maximum 
face value of 
award2
£226,449
£145,241

Vesting 
30 June 2025–30 June 2026
30 June 2025–30 June 2026

1  One third of the FY22 bonus was deferred into shares for a period of three years. These awards are not subject to further performance conditions.
2  Based on the average mid-market price on the date of the award of £1.429 on 30 June 2022.
3  Loraine left the business on 1 July 2022 and, as a good leaver, she exercised her award on 11 August 2022.

145

 halfords.annualreport2023.comRemuneration Committee Report

Annual Report on Remuneration

Outstanding Share Awards (Audited)
Performance Share Plan (“PSP”)
The following summarises outstanding awards under the PSP:

Grant 
price8
(£)

Awards 
held 
2 April 
2022

Awarded 
during the 
period

Dividend 
reinvest-
ment9

Forfeited 
during 
the 
period

Lapsed 
during 
the 
period

Exercised 
during the 
period

Award date

Graham 
Stapleton

Jo Hartley1
Loraine 
Woodhouse2

5 Oct 20183

3.1970

331,575

20 Sept 20194

16 Oct 20205

7 Oct 20216

21 Oct 20227

21 Oct 20227

9 Nov 20182

20 Sept 20194

16 Oct 20205

7 Oct 20216

1.696

2.425

2.921

1.671

1.671

3.079

1.696

2.425

2.921

–

–

–

–

600,226

469,596

390,592

–

–

627,045

354,578

225,232

384,972

301,188

250,518

–

–

–

–

18,496

33,483

26,195

21,788

10,374

5,866

–

–

–

–

–

–

–

–

–

–

–

–

75,297

146,136

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

Awards 
held 
31 Mar 
2023

350,071

633,709

Perform-
ance period 
years to 

Holding 
period to

2 Apr 2021

2 Apr 2023

1 Apr 2022

1 Apr 2024

495,791

31 Mar 2023

31 Mar 2025

412,380

29 Mar 2024

3 Apr 2026

637,419

28 Mar 2025

28 Mar 2027

360,444

28 Mar 2025

28 Mar 2027

225,232

384,972

2 Apr 2021

2 Apr 2023

1 Apr 2022

1 Apr 2024

225,891

31 Mar 2023

31 Mar 2025

104,383

29 Mar 2024

3 Apr 2026

1  Jo Hartley was appointed CFO on 16 June 2022.

2  Loraine Woodhouse left the business due to retirement on 1 July 2022. The award granted on 9 November 2018 vested prior to Loraine’s departure, therefore Loraine was entitled to 
retain the entire award until vesting. The unvested awards granted on 16 October 2020 and 7 October 2021 have been pro-rated accordingly. Loraine did not receive a PSP award 
in 2022.

3  The FY19 award granted in 2018 vested at 84.9% in April 2021, a two-year deferral period is attached to the award. The deferral is applied as a gross holding retention period which 
means the award cannot be exercised until the second anniversary of vesting (April 2023). The award continues to attract dividend reinvestment shares during the deferral period.

4  The FY20 award granted on 20 September 2019 vested at 100% in April 2022, a two-year deferral period is attached to the award. The deferral is applied as a gross holding retention 

period which means the award cannot be exercised until the second anniversary of vesting (April 2024). The award continues to attract dividend reinvestment shares during the 
deferral period.

5  The FY21 award granted on 16 October 2020 is subject to 40% Relative TSR (25% vesting achieving below market median. 100% vesting achieving upper quartile), 30% to Free 
Cash Flow (25% vesting for £117m, 100% vesting for £128m), 20% to underlying EPS growth (25% vesting for 2.5% p.a. growth. 100% vesting for 8% p.a. growth), and 10% to 
Group Services Related Sales (25% vesting for 30% p.a. growth, 100% vesting for 35% p.a. growth). In addition, any vesting of the PSP will be subject to a net debt underpin.

6  The FY22 award granted on 7 October 2021 is subject to 50% underlying EPS growth (25% vesting at 5% CAGR. 100% vesting at 12% CAGR), 30% to Relative TSR (25% vesting 

achieving below market median. 100% vesting achieving upper quartile), and 20% to Group services related sales (25% vesting for £586.2m, 100% vesting for £617.0m). 

7  The FY23 award granted on 21 October 2022 is subject to 50% underlying EPS growth (25% vesting at 24.7p in FY25. 100% vesting at 34.5p in FY25), 30% to Relative TSR (25% 
vesting achieving below market median. 100% vesting achieving upper quartile), and 20% to Group services related sales (25% vesting for £840.6m, 100% vesting for £943.0m). 

8  The grant price is calculated by taking the mid-market average across the three preceding days prior to the grant date.

9  The interim and final dividends have been reinvested in shares at prices between £1.5544 and £1.813199.

Deferred Bonus Plan (“DPB”)

Grant 
price1
(£)

Awards 
held  
2 Apr 
2022

Awarded 
during 
the 
period

Dividend 
reinvest-
ment2

Forfeited 
during 
the 
period

Lapsed 
during 
the 
period

Exercised 
during 
the 
period

Awards 
held  
31 Mar 
2023

Graham 
Stapleton

Loraine 
Woodhouse4

Award 
date
31 May 
2018

30 June 
2021

30 June 
2022
30 June 
2021
30 June 
2022

3.3760

13,835

4.312

61,620

–

–

–

3,436

1.429

–

158,467

8,839

4.312

39,521

–

1.429

–

101,638

–

–

–

–

–

–

–

1  The grant price is calculated by using the mid-market quotation on the date of grant.

2  The interim and final dividends have been reinvested in shares at prices between £1.554 and £1.813199.  

3  Graham exercised the award on 13 April 2022.

4  Loraine left the business as a good leaver on 1 July 2022 and exercised her awards on 11 August 2022.

146

–

13,8353

–

Vesting 

N/A
30 June 
2024-
30 June
 2025
30 June 
2025-
30 June 
2026

–

65,056

–

167,306

39,521

101,638

–

–

N/A

N/A

–

–

–

–

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCECEO Pay Compared to Performance
The following graph shows the TSR performance of the Company since April 2013, against the FTSE All Share General Retailers Index 
(which was chosen because it represents a broad equity market index of which the Company is a constituent).

180

160

140

120

100

80

60

40

20

0

3
1
0
2

4
1
0
2

5
1
0
2

6
1
0
2

7
1
0
2

8
1
0
2

9
1
0
2

0
2
0
2

1
2
0
2

2
2
0
2

3
2
0
2

Halfords Group

FTSE All-Share General Retailers

Source: Thomson Reuters Datastream

The following table summarises the CEO single figure for the past ten years and outlines the proportion of annual bonus paid as a 
percentage of the maximum opportunity and the proportion of PSP awards vesting as a percentage of the maximum opportunity. The 
annual bonus is shown based on the year to which performance related and the PSP is shown for the last year of the performance period.

FY14

FY15

FY16

FY17

FY18

FY19

FY20

FY21

FY22

FY23

CEO Single Figure (£000)
Graham Stapleton1
Jonny Mason2
Jill McDonald3
Matt Davies4
Annual Bonus (% of maximum)
Graham Stapleton1
Jonny Mason2
Jill McDonald3
Matt Davies4
PSP Vesting (% of maximum)
Graham Stapleton1
Jonny Mason2
Jill McDonald3
Matt Davies4

–
–
–
1,372

–
–
–
97.5%

–
–
–
–

–
–
–
645

–
–
–
–

–
–
–
–

–
–
851
54

–
–
23.5%
–

–
–
–
–

–
–
741
–

–
–
–
–

–
–
–
–

1,818
236
295
–

70%
42.3%
–
–

–
–
–
–

670
–
–
–

678
–
–
–

2,699
–
–
–

2,752
–
–
–

–
–
–
–

–
–
–
–

–
–
–
–

–
–
–
–

92.5% 79.37%
–
–
–

–
–
–

84.9%
–
–
–

100%
–
–
–

1,189
–
–
–

0%
–
–
–

50%
–
–
–

1  Graham Stapleton was appointed in January 2018. An incorrect benefits figure was reported for FY19 in error; this was corrected and reflected in the total for FY19. The single figure 

for FY21 has been restated to reflect the share price of the PSP at the date of vesting on 9 June 2021 of £3.88.

2  Jonny Mason was appointed as interim Chief Executive Officer for the period from September 2017 to the date of Graham Stapleton joining in January 2018, and the figures represent 

pro-rated amounts of his bonus and overall remuneration for FY18.

3  Jill McDonald was appointed in May 2015 and resigned as CEO in September 2017.

4  Matt Davies was appointed in October 2012 and resigned as CEO in April 2015.

147

 halfords.annualreport2023.comRemuneration Committee Report

Annual Report on Remuneration

Shareholding Guidelines
The Committee believes that it is important that Executive Directors’ interests are aligned with those of the shareholders. Executive 
Directors are encouraged to acquire and retain shares with a value equal to 200% of their annual base salary. Executive Directors are 
expected to retain 75% of any post-tax shares that vest under any share incentive plans until this shareholding guideline is met. 

Shareholding guideline
Shareholding as at 31 March 2023
Current value (based on share price on 31 March 2023)
Current % of salary

1  Jo Hartley was appointed as CFO on 16 June 2022. 

Graham Stapleton
200%
683,9462
£1,195,538
199.68%

Jo Hartley1
200%
-
£-
-%

Loraine Woodhouse3
200%
412,2992
N/A
N/A

2  The shareholding figure include the vested shares from the 2018 and 2019 Performance Share Plan awards (on a net of tax basis) which are currently being held in a two-year deferral 

period in the EBT. The figure also includes the shares held in the EBT in relation to the Deferred Bonus Plan grants made in 2021 and 2022 (on a net of tax basis).

3  Loraine Woodhouse left the business due to retirement in 2022. The figures shown are as of 1 July 2022 being her date of departure.

These figures include those of their spouse or civil partner and infant children, or stepchildren, as required by Section 822 of the 
Companies Act 2006. There was no change in the beneficial interest of Graham Stapleton and Jo Hartley between 31 March 2023 and 20 
June 2023. 

In light of the Code and evolving market practice, in FY20, the Committee introduced a post-employment shareholding guideline to 
support the alignment of interests between Executive Directors and shareholders following an Executive’s departure from the Board. 
Under this guideline, Executive Directors are expected to retain their shareholding guideline (200% of salary) for a period of two years post 
stepping down as an Executive Director. This post-employment shareholding guideline applies to any performance incentive shares that 
vested from 1 April 2020.

Executive Directors’ Appointments
Director
Graham Stapleton
Jo Hartley

Date of Service Agreement
8 September 2017
1 October 2021

Notice Period
6 months
6 months

Outside Appointments
Halfords recognises that its Executive Directors may be invited to become Non-Executive Directors of other companies. Such Non-
Executive duties can broaden experience and knowledge, which can benefit Halfords. Subject to approval by the Board, Executive 
Directors are allowed to accept Non-Executive Director appointments and retain the fees received, provided that these appointments are 
not likely to lead to conflicts of interest. 

Appointment Terms for Jo Hartley
Jo Hartley joined Halfords on 19 April 2022 and assumed the role of Chief Financial Officer on 16 June 2022 upon Loraine Woodhouse’s 
departure. 

Jo was appointed on a base salary of £395,000 per annum. Her benefits package is in line with our Remuneration Policy, with a pension 
contribution of 3% of base salary in line with the wider workforce. The Committee recognised that Jo’s base salary is set at a level above 
the previous CFO’s salary but the Committee considers this appropriate, taking into account the level of Jo’s fixed pay in her previous role, 
which was at a similar level to that which she will receive at Halfords.

For the first year of appointment, her annual bonus and PSP awards were set at 125% and 150% of base salary, respectively. This is below 
the maximum opportunities under our Policy and below the incentive opportunities of her predecessor. As outlined in last years report, the 
intention was subject to satisfactory individual performance, to increase Jo’s annual bonus and PSP award opportunities in line with the 
incentive opportunities for the previous CFO.  The Committee is of the view that Jo has performed strongly during the year and therefore 
Jo’s annual bonus and PSP opportunity will be increased to 150% and 200% of base salary respectively. 

On joining, she received a gross payment of £112,000 to replace a cash bonus she was required to repay on cessation of employment 
from her previous employer. The value of this payment directly mirrored the amount repaid to the previous employer. The award was 
subject to malus and clawback provisions for a period of six months. 

Leaving Arrangements for Loraine Woodhouse (Audited)
As announced in October 2021, Loraine Woodhouse retired from the Board on 1 July 2022 following four years as Chief Financial Officer. 

In line with the Remuneration Policy, the Remuneration Committee approved good leaver status for Loraine in relation to her outstanding 
share awards. The awards were pro-rated for the portion of the performance period elapsed on departure and will vest on the ‘normal’ date 
subject to the assessment of performance conditions. In line with plan rules, the deferred bonus awards vested on cessation of employment. 

Loraine will be required to hold her actual shareholding for two years post-cessation. Shareholding during this period will be monitored by 
the Company, and shares may only be sold with the prior consent of the Chair or by compulsory purchase. 

148

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEThe Committee determined that Loraine was eligible to participate in the FY23 annual bonus on a pro-rated basis given that she was 
employed for part of the year. As noted above, there was no bonus payout in FY23. Loraine did not receive a PSP award in 2022. 

Her salary, benefits and pension were paid up until her departure date and there was no payment in lieu of notice.

Loss of Office Payments (Audited)
No loss of office payment was made to a Director during the year. 

Payments to Former Directors (Audited)
No payments were made to former Directors during the year.

How the Remuneration Policy was Implemented in FY23 – Non-Executive Directors
Non-Executive Director single figure comparison (Audited)

Senior 
Independent 
Director fee
(£)
–
10,000

Board fees 
(£)
199,787
53,999

Committee 
Chair/ 
Employee 
Voice 
Director fees 
(£)
–
10,000

Taxable 
benefits1
(£)
–
213

Total “Single 
Figure”2 
2023 
(£)
199,787
74,212

Total “Single 
Figure” 
2022 
(£)
194,135
72,563

53,999

53,999

–

–

10,000

10,000

438

346

64,437

62,600

64,345

62,470

Role

Director
Keith Williams3 Company Chair
Helen Jones

Senior Independent 
Director, ESG Committee 
Chair and Employee 
Voice Director
Jill Caseberry Remuneration 

Tom Singer

Committee Chair
Audit Committee Chair

1 

 Includes hotel and travel costs incurred when attending Halfords’ meetings and Board visits.

2  The Chair and Non-Executive Directors are not entitled to participate in any of the Group’s incentive plans or pension plans so all pay is fixed.

3 

 Keith Williams did not claim any taxable benefits during the year.

Non-Executive Director Shareholding
Director

Keith Williams
Helen Jones
Jill Caseberry
Tom Singer

2023

150,000
8,000
3,125
30,000

2022

150,000
8,000
3,125
30,000

These figures include those of their spouses, civil partners and infant children, or stepchildren, as required by Section 822 of the 
Companies Act 2006. There was no change in these beneficial interests between 31 March 2023 and 21 June 2023.

Non-Executive Directors do not have a shareholding guideline, but they are encouraged to buy shares in the Company.

Non-Executive Directors’ Appointments
None of the Non-Executive Directors have an employment contract with the Company. However, each had entered into a letter of 
appointment with the Company confirming their appointment for a period of three years, unless terminated by either party giving the other 
not less than three months’ notice or by the Company on payment of fees in lieu of notice.

Director

Jill Caseberry
Helen Jones1
Tom Singer
Keith Williams

Appointed

01-Mar-19
01-Mar-14
16-Sep-20
24-Jul-18

Date of current 
appointment

01-Mar-22
01-Mar-23
16-Sep-20
24-Jul-21

Expiry date

28-Feb-25
06-Sep-231
15-Sep-23
23-Jul-24

Unexpired term at the 
date of this report

20 months
3 months
3 months
13 months

1  Helen Jones has reached her nine-year tenure and will step down from the Board at the AGM on 6 September 2023.

149

 halfords.annualreport2023.comRemuneration Committee Report

Annual Report on Remuneration

Their appointments are subject to the provisions of the Companies Act 2006 and the Company’s Articles of Association, and, in particular, 
the need for re-election. Continuation of an individual Non-Executive Director’s appointment is also contingent on that Non-Executive 
Director’s satisfactory performance, which is evaluated annually. The Non-Executive Directors’ letters of appointment are available for 
inspection by shareholders at the Company’s registered office.

How the Remuneration Policy will be Implemented for FY24 – Executive Directors
Salary
The salary for the CEO, Graham Stapleton, was increased by 4% with effect from 1 October 2022 in line with the increase received across 
the wider workforce. As Jo Hartley had joined the business after 1 April 2022, she was not eligible for the pay review on 1 October 2022.

The salaries for the current Executive Directors are as follows:

CEO – Graham Stapleton
CFO  – Jo Hartley

Salaries will next be reviewed with effect from 1 October 2023.

£598,738
£395,000

Pension
In line with the Remuneration Policy, on 1 April 2023, Graham Stapleton’s pension allowance was reduced from 15% to 3% to be in line 
with the rate available for the wider workforce. Jo Hartley received a pension opportunity of 3% of salary upon appointment. 

Annual Bonus
The normal maximum annual bonus for Executive Directors is 150% of base salary with 2/3 paid in cash and 1/3 paid in Halfords’ shares 
deferred for three years. 

For the incoming CFO, it was agreed that her annual bonus opportunity would be 125% of base salary for the first year of her appointment. 
As previously disclosed it was intended that subject to satisfactory individual performance, from FY24 the bonus opportunity would to 
150% of base salary in line with the Remuneration Policy and the opportunity level of her predecessor. The Committee is of the view that 
Jo has performed strongly since her appointment and the bonus opportunity will, therefore, be 150% of salary.

For FY24, following a review of the performance measures, the Committee agreed the overall annual bonus measures work well and 
support the strategy and only minor changes are proposed. A cost measure will be introduced alongside the existing financial measures 
reflecting the importance of cost management over the next 12 months. The strategic and ESG measures for FY24 will be linked to 
colleague engagement, customer NPS, market share and colleague turnover.

Performance measures for FY24 annual bonus
Financial Measures
•  Underlying PBT (£m) - 50%

•  Group Revenue (£m) - 10%

•  Free Cash Flow (£m) - 10%

•  Cost (£m) - 10%
Strategic Measures
•  Engagement - 5%

•  NPS - 5%

•  Market Share - 5%

•  Colleague Turnover - 5%

80%

20%

Targets have not been disclosed at the current time as they are considered to be commercially sensitive. The Committee intends to 
disclose targets in next year’s Directors’ Remuneration Report.

Performance Share Plan (“PSP”)
The normal PSP award for Executive Directors is 200% of base salary. 

For Jo Hartley, it was agreed that her PSP opportunity would be 150% of base salary for the first year of her appointment. As with the 
annual bonus, it was agreed that for FY24 onwards her maximum opportunity would increase to 200% of base salary, subject to individual 
performance during the year. The Committee is of the view that Jo has performed strongly since her appointment and therefore her PSP 
opportunity will be increased to 200% of base salary for FY24.

The Committee is mindful of shareholder guidance that award levels should be adjusted where the share price has fallen significantly 
compared to prior years. Based on the current share price, which is higher than the price used to determine the 2022 awards, the committee 
is off the view that no adjustment is required; however, the Committee will take this into account when determining award levels in September.

Our normal practice is to grant awards in the autumn. 

150

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEFY24 PSP awards are due to be granted later in the year. These awards will continue to vest based on relative TSR vs. FTSE All-Share 
General Retailers Index, on EPS performance for FY26, and on Group Services Related Revenue for FY26. The Committee is currently 
reviewing the relative weighting of these measures. 25% of the TSR element will vest for median performance with 100% vesting for upper 
quartile TSR performance. Targets for the EPS and Group Services Related Revenue measures will be determined and disclosed by the 
Committee in due course.

How the Remuneration Policy will be Implemented for FY24 – Non-Executive Directors Fees
The fees of Non-Executive Directors are reviewed regularly. Any changes to these fees will be approved by the Board as a whole following 
a recommendation from the Chief Executive Officer and the Remuneration Committee. 

The fees of the Non-Executive Directors were reviewed in October 2022, where a 4% fee increase was applied to the Chair’s fee and 
the base Non-Executive Director fee; however, no increase was applied to the Committee Chair fees. The next fee review will be in 
October 2023.

Current fees for Non-Executive Directors are as follows:

Chair
Base fee
Additional fees
Senior Independent Director
Committee Chair (Audit and Remuneration)
Employee Voice Director
Committee Chair (ESG)

FY23
£203,705
£55,058

£10,000
£10,000
£5,000
£5,000

FY22
£198,870
£52,000

£10,000
£10,000
£5,000
£5,000

Change in Remuneration of Directors compared to Group Colleagues
The table below sets out the increase in total remuneration of the Director and that of all colleagues in FY23 compared with the prior year.

FY22 to FY23

FY21 to FY22

FY20 to FY21

Base 
salary/ 
fees % 
change

Annual 
bonus % 
change

Benefits 
% change

Base 
salary/ 
fees % 
change

Annual 
bonus % 
change

Benefits 
% change

Annual 
bonus % 
change

Benefits 
% change

Executive Directors
Graham Stapleton
Jo Hartley1
Loraine Woodhouse2
Non-Executive Directors
Keith Williams
Helen Jones
Jill Caseberry
Tom Singer
Average pay of all 
colleagues in the Group

4.00% -13.00%
N/A
-13.00%

N/A
N/A

4.00%
4.00%
4.00%
4.00%

–
–
–
–

5.91%

8.58%

1  Jo Hartley was appointed as Chief Financial Officer on 16 June 2022.

2  Loraine Woodhouse retired from the Board on 1 July 2022.

–

–

–
–
–
–

–

Base 
salary/ 
fees % 
change

1.80%
1.80%

0.00%
9.50%
0.00%
N/A

–
–

–
–
–
–

1.80% 100.00%

1.80% 100.00%

1.80%
1.80%
1.80%
1.80%

–

–

–
–
_
_

2.80% 76.30%

4.02% 45.42%

–
–

–
–
–
–

–

151

 halfords.annualreport2023.comRemuneration Committee Report

Annual Report on Remuneration

CEO Pay Ratio
Halfords being a UK-listed Company with more than 250 employees means that the Company is required to disclose annually the ratio of 
its CEO’s pay to the median, lower quartile and upper quartile pay of their UK employees. Details of this can be found in the table below.

Year
2022/23
2021/22
2020/21

Method
Option B
Option B
Option B

25th percentile  
pay ratio
61:1
167:1
143:1

Median  
pay ratio
56:1
147:1
126:1

75th percentile  
pay ratio
34:1
90:1
99:1

In addition to the ratio of the CEO’s pay to the 25th, median and 75th percentile of UK employees, companies are also required to disclose:

•  an explanation of the methodology used, including an explanation of the reason where any components of total remuneration have been 

omitted and a brief explanation of any assumptions used to determine full-time equivalent remuneration; 

•  the total remuneration and salary value (the £ value) for the 25th, median and 75th percentile employees used in the pay ratio calculation;

•  an explanation for changes to the ratio year on year (not applicable for first year disclosures); and

•  whether the Company considers the median pay ratio consistent with the Company’s wider policies on employee pay, reward and 

progression. Of the three options set out in the new legislation for calculating the CEO pay ratio, we have used Option B using Gender 
Pay Gap data. 

This option was chosen as it represents the most efficient method to determine the respective pay ratios. The colleagues at the three 
quartiles were identified and their respective single figure values calculated as of 5 April 2022. To ensure the identified colleagues 
were representative, the total remuneration for a group of individuals above and below the identified colleague at each quartile was 
also reviewed. The Board has confirmed that the ratio is consistent with the Company’s wider policies on employee pay, reward and 
progression. In order to determine the full-time equivalent salary component for the representative colleagues, the hourly rate was 
multiplied by full-time hours to calculate the full-time equivalent salary. No component of total remuneration was omitted. The base salary 
and total remuneration for each representative colleague are outlined below. There is a decrease in the CEO pay ratio in 2023 compared 
to 2022. As is appropriate, the remuneration arrangements for the Executive Directors are more closely linked to performance, and this is 
reflected in the year on year change.

Component
Base Salary
Total Remuneration

P25
£19,364.15
£19,405.70

P50
£20,533.50
£21,136.04

P75
£33,748.00
£35,245.55

Workforce Engagement in Remuneration
As referenced on pages 106 and 107, Halfords has long established practices of engaging with colleagues across all areas of the 
business, including holding regular listening groups, appointing and meeting with local colleague engagement People Champions, and 
conducting a colleague engagement survey.

Gender Pay Gap Report
Details of the Group’s Gender Pay Gap Report for 5 April 2022 are available at www.Halfordscompany.com/environmental-social-and-
governance/our-colleagues/gender-pay-gap/.

Relative Importance of Pay 
The Committee is also aware of shareholders’ views on remuneration and its relationship to other cash disbursements. The following table 
shows the relationship between the Company’s financial performance, payments made to shareholders, payments made to tax authorities 
and expenditure on payroll.

EBITDA (underlying)
PBT (underlying)
Payments to employees:
Wages and salaries
Executive Directors1
Dividend paid to shareholders and share buybacks

1  Based on the single figure calculation, not all of which is included within wages and salary costs.

2023
£186.0m
£51.5m

£321.0m
£2.0m
£19.5m

2022
£207.1m
£89.8m

£283.4m
£4.5m
£16.5m

152

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR GOVERNANCEDirectors’ Responsibilities

They are also responsible for safeguarding 
the assets of the company and hence 
for taking reasonable steps for the 
prevention and detection of fraud and other 
irregularities. The Directors are responsible 
for ensuring that the annual report and 
accounts, taken as a whole, are fair, 
balanced, and understandable and provides 
the information necessary for shareholders 
to assess the group’s performance, 
business model and strategy. 

Website Publication
The Directors are responsible for 
ensuring the Annual Report and the 
financial statements are made available 
on a website. Financial statements are 
published on the Company’s website in 
accordance with legislation in the United 
Kingdom governing the preparation and 
dissemination of financial statements, 
which may vary from legislation in other 
jurisdictions. The maintenance and 
integrity of the company’s website is 
the responsibility of the directors. The 
directors’ responsibility also extends to the 
ongoing integrity of the financial statements 
contained therein.

Directors’ Responsibilities 
Pursuant to DTR4
The directors confirm to the best of their 
knowledge:

•  The financial statements have been 
prepared in accordance with the 
applicable set of accounting standards,  
give a true and fair view of the assets, 
liabilities, financial position and profit and 
loss of the group.

•  The annual report includes a fair review 
of the development and performance of 
the business and the financial position 
of the group and company, together with 
a description of the principal risks and 
uncertainties that they face.

•  The Report and Financial statements, 
taken as a whole, is fair, balanced 
and understandable and provides the 
information necessary for Shareholders 
to assess the Group’s position and 
performance, business model and 
strategy.

Approved by order of the Board.

Keith Williams
Chair

21 June 2023

Directors’ Responsibilities
The directors are responsible for preparing 
the annual report and the financial 
statements in accordance with UK adopted 
international accounting standards and 
applicable law and regulations. 

Company law requires the directors to 
prepare financial statements for each financial 
year. Under that law the directors are required 
to prepare the group financial statements in 
accordance with UK adopted international 
accounting standards and have elected to 
prepare the company financial statements 
in accordance with United Kingdom 
Generally Accepted Accounting Practice 
(United Kingdom Accounting Standards 
and applicable laws). Under company law 
the directors must not approve the financial 
statements unless they are satisfied that they 
give a true and fair view of the state of affairs 
of the group and company and of the profit or 
loss for the group for that period. 

In preparing these financial statements, the 
directors are required to:

•  select suitable accounting policies and 

then apply them consistently;

•  make judgements and accounting 

estimates that are reasonable and prudent;

•  state whether they have been prepared in 
accordance with UK adopted international 
accounting standards, subject to any 
material departures disclosed and 
explained in the financial statements;

•  prepare the financial statements on 
the going concern basis unless it is 
inappropriate to presume that the group 
and the company will continue in business; 

•  prepare a directors’ report, a strategic 

report and directors’ remuneration report 
which comply with the requirements of 
the Companies Act 2006.

The directors are responsible for keeping 
adequate accounting records that 
are sufficient to show and explain the 
company’s transactions and disclose 
with reasonable accuracy at any time the 
financial position of the company and enable 
them to ensure that the financial statements 
comply with the Companies Act 2006.  

153

 halfords.annualreport2023.com3

Our 
Financials

Contents

Independent Auditor’s Report
Consolidated Income Statement
Consolidated Statement of 
Comprehensive Income
Consolidated Statement of  
Financial Position
Consolidated Statement of Changes in 
Shareholders’ Equity
Consolidated Statement of  
Cash Flows
Notes to Consolidated Statement  
of Cash Flows
Accounting Policies
Notes to the Financial Statements
Company Balance Sheet
Company Statement of Changes in 
Shareholders’ Equity
Accounting Policies
Notes to the Financial Statements

156
166

167

168

169

170

171
172
183
207

208
209
210

Independent Auditor’s Report to the 
Members of Halfords Group plc

Opinion on the financial 
statements
In our opinion:

•  the financial statements give a true and 
fair view of the state of the Group’s and 
of the Parent Company’s affairs as at 31 
March 2023 and of the Group’s profit for 
the 52 weeks then ended;

•  the Group financial statements have been 
properly prepared in accordance with 
UK adopted international accounting 
standards;

•  the Parent Company financial statements 

have been properly prepared in 
accordance with United Kingdom 
Generally Accepted Accounting 
Practice; and

•  the financial statements have been 
prepared in accordance with the 
requirements of the Companies Act 2006.

We have audited the financial statements of 
Halfords Group plc (the ‘Parent Company’) 
and its subsidiaries (the ‘Group’) for the 
52 weeks ended 31 March 2023 which 
comprise the Consolidated Income 
Statement, the Consolidated Statement of 
Comprehensive Income, the Consolidated 
Statement of Financial Position, the 
Consolidated Statement of Changes in 
Shareholders’ Equity, the Consolidated 
Statement of Cash Flows, the Company 
Balance Sheet, the Company Statement of 
Changes in Shareholders’ Equity and the 
notes to the financial statements, including 
a summary of significant accounting 
policies.

The financial reporting framework that 
has been applied in the preparation of the 
Group financial statements is applicable law 
and UK adopted international accounting 
standards. The financial reporting 
framework that has been applied in the 
preparation of the Parent Company financial 
statements is applicable law and United 
Kingdom Accounting Standards, including 
Financial Reporting Standard 101 Reduced 
Disclosure Framework (United Kingdom 
Generally Accepted Accounting Practice).

Basis for opinion
We conducted our audit in accordance 
with International Standards on Auditing 
(UK) (ISAs (UK)) and applicable law. Our 
responsibilities under those standards 
are further described in the Auditor’s 
responsibilities for the audit of the financial 
statements section of our report. We believe 
that the audit evidence we have obtained 

156

is sufficient and appropriate to provide a 
basis for our opinion. Our audit opinion is 
consistent with the additional report to the 
Audit Committee. 

Independence
Following the conclusion of a formal tender 
process led by the Audit Committee, the 
Board proposed appointment of BDO 
LLP as the Parent Company’s auditor 
for the financial year ended 3 April 2020 
and subsequent financial periods. The 
appointment was approved by the Parent 
Company’s shareholders at the Annual 
General Meeting on 31 July 2019. The period 
of total uninterrupted engagement including 
retenders and reappointments is four years, 
covering the years ended 3 April 2020 to 
31 March 2023. We remain independent 
of the Group and the Parent Company in 
accordance with the ethical requirements 
that are relevant to our audit of the financial 
statements in the UK, including the FRC’s 
Ethical Standard as applied to listed public 
interest entities, and we have fulfilled our 
other ethical responsibilities in accordance 
with these requirements. The non-audit 
services prohibited by that standard were 
not provided to the Group or the Parent 
Company.

Conclusions relating  
to going concern
In auditing the financial statements, we 
have concluded that the Directors’ use of 
the going concern basis of accounting in 
the preparation of the financial statements 
is appropriate. Our evaluation of the 
Directors’ assessment of the Group and 
the Parent Company’s ability to continue 
to adopt the going concern basis of 
accounting included:

•  Assessment of assumptions within 

the projected cash flows: we evaluated 
the reasonableness of the assumptions 
and future plans modelled within 
the Board approved going concern 
forecasts, covering the period to 30 June 
2024 including the impact of strategic 
initiatives as well as the ongoing and 
uncertain impact of current macro-
economic factors including consumer 
spending, rising energy prices and 
interest rates. This involved evaluation 
of the budgeted figures compared to 
FY23, consideration of inflationary 
impacts and other adjustments applied 
by the Directors reflecting pricing 
communications with certain suppliers 
and external data used to support 
assumptions.

•  Financing: confirmed the Group has 

financing facilities in place throughout 
the period of the going concern review 
as modelled in its forecasts. We also 
recomputed the calculations supporting 
covenant compliance and headroom 
throughout the going concern period with 
reference to the revolving credit facility 
agreement.

•  Sensitivity analysis: evaluation of 

sensitivities of the Group’s cash flow 
forecasts with reference to the headroom 
and financial covenants in place over 
the existing financing facilities. The 
analysis considered reasonably possible 
adverse effects that could arise as well 
as a stress test to consider the level of 
future revenue reduction the Group could 
support before breaching covenants. 
We recomputed the Directors prepared 
sensitivities applied to the forecasts and 
further considered these by applying 
additional sensitivity testing.

•  Post year end trading performance: 

comparison of the post year end trading 
results to the forecasts so as to evaluate 
the accuracy and achievability of the 
forecasts prepared.

•  Disclosures: evaluation of the 

adequacy of the disclosures in relation 
to the risks posed and scenarios the 
Directors have considered in performing 
their going concern assessment and 
the requirements of the accounting 
framework.

Based on the work we have performed, 
we have not identified any material 
uncertainties relating to events or conditions 
that, individually or collectively, may cast 
significant doubt on the Group and the 
Parent Company’s ability to continue as a 
going concern for a period of at least twelve 
months from when the financial statements 
are authorised for issue. 

In relation to the Parent Company’s 
reporting on how it has applied the UK 
Corporate Governance Code, we have 
nothing material to add or draw attention 
to in relation to the Directors’ statement in 
the financial statements about whether the 
Directors considered it appropriate to adopt 
the going concern basis of accounting.

Our responsibilities and the responsibilities 
of the Directors with respect to going 
concern are described in the relevant 
sections of this report.

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSFY23

FY22

P
P
P

P
P

P

P

P

Overview

Coverage

Key audit matters

89% (2022: 94%) of Group profit before tax and non-underlying items.

90% (2022: 86%) of Group revenue

92% (2022: 84%) of Group total assets

1.  Acquisition of LTC Trading Holdings Limited and subsidiaries  

(“Lodge Tyre”) (PY acquisition of Axle Group)

2.  Goodwill impairment testing for the Retail and Car Servicing Segments
3.  Third Party Logistics Arrangement
4.  Carrying value of the Parent Company’s Investment in subsidiaries and 

intercompany receivables1

5.  The consolidation of the Group results and financial position
6.  Accounting treatment of capitalised software costs2
1  This key audit matter has been expanded in the current year to include intercompany receivables due to a significant increase in this 

balance during the year. 

2  The accounting treatment of capitalised software costs was previously noted as a key audit matter owing to the first-year implementation 
of complex new accounting guidance on the capitalisation of software development costs. While this remains an audit risk area it is no 
longer considered a key audit matter. 

Materiality

Group financial statements as a whole

£3.3m (FY22: £4m) 5% of normalised profit before tax and non-underlying items  
(FY22: 5% of normalised before tax and non-underlying items).

An overview of the scope  
of our audit
Our Group audit was scoped by obtaining 
an understanding of the Group and its 
environment, including the Group’s system 
of internal control, and assessing the risks 
of material misstatement in the financial 
statements. We also addressed the risk of 
management override of internal controls, 
including assessing whether there was 
evidence of bias by the Directors that 
may have represented a risk of material 
misstatement.

A full scope audit was completed in 
respect of three significant components. 
The remaining components were 
assessed as non-significant and subject 
to specified audit and analytical review 
procedures. BDO LLP, through either the 
Group audit team or a component audit 
team completed the audits of the three 
significant components and specified audit 
and analytical review procedures for all 
non-significant components, apart from 
one. For one non-significant component 
the specified audit procedures were 
completed by a non-BDO member firm. All 
components are located in the UK.

Our involvement with  
component auditors
For the work performed by component 
auditors, the Group audit team determined 
the level of involvement needed in order 

to be able to conclude whether sufficient 
appropriate audit evidence has been 
obtained as a basis for our opinion on the 
Group financial statements as a whole. 
Our involvement with component auditors 
included the following:

•  Issuing Group reporting instructions, 
detailing the significant areas to be 
covered by their audit (including 
applicable key audit matters as detailed 
below), materiality levels, and matters 
relating to irregularities and fraud. The 
instructions also set out the information 
required to be reported to the Group 
audit team;

•  Regular communication with the 

component auditors throughout the 
planning, execution and completion 
phases of the audit;

•  Attending a number of component 

management meetings relating to the 
key audit matter (Third Party Logistics 
Arrangement) and ongoing dialogue with 
the component audit partner relating to 
this throughout the audit; and

•  Review of selected component audit 

working papers.

Climate change
Our work on the assessment of potential 
impacts on climate-related risks on the 
Group’s operations and financial statements 
included:

•  Enquiries and challenge of management 
to understand the actions they have 
taken to identify climate-related risks and 
their potential impacts on the financial 
statements and adequately disclose 
climate-related risks within the annual 
report;

•  Our own qualitative risk assessment 
taking into consideration the sector 
in which the Group operates and how 
climate change affects this particular 
sector; and

•  Review of the minutes of Board, Audit 
and ESG Committee meetings and 
other papers related to climate change 
and performed a risk assessment as to 
how the impact, if any, of the Group’s 
commitments as set out in the ESG 
Performance overview on page 48, 
may affect the financial statements and 
our audit.

We challenged the extent to which climate-
related considerations, including the 
expected cash flows from the initiatives 
and commitments, if applicable, have 
been reflected, where appropriate, in the 
Directors’ going concern assessment and 
viability assessment.

We also assessed the consistency of 
management’s disclosures included as 
Statutory Other Information on page 62 
with the financial statements and with our 
knowledge obtained from the audit. 

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Members of Halfords Group plc

Based on our risk assessment procedures, 
we did not identify there to be any 
Key Audit Matters materially impacted 
by climate-related risks and related 
commitments.

Key audit matters
Key audit matters are those matters that, in 
our professional judgement, were of most 
significance in our audit of the financial 
statements of the current period and 
include the most significant assessed risks 
of material misstatement (whether or not 
due to fraud) that we identified, including 
those which had the greatest effect on: 

the overall audit strategy, the allocation of 
resources in the audit, and directing the 
efforts of the engagement team. These 
matters were addressed in the context of 
our audit of the financial statements as a 
whole, and in forming our opinion thereon, 
and we do not provide a separate opinion 
on these matters.

Key audit matter

Acquisition of LTC 
Trading Holdings 
Limited and subsidiaries 
(“Lodge Tyre”)

(The accounting 
policies and critical 
judgements and 
estimates applied are 
disclosed within the 
Group’s accounting 
policies.

The acquisition 
balances are disclosed 
in Note 10) 

On 4 October 2022 the Group 
completed the acquisition of 100% of 
the share capital of Lodge Tyre for an 
initial cash consideration of £33.5m 
(excluding transaction costs).

The accounting for the acquisition 
balance sheet at 4 October 2022 
and the subsequent Purchase Price 
allocation (‘PPA’) assessment, involved 
the alignment of material accounting 
policies, the fair value of consideration, 
identification and valuation of intangible 
assets at acquisition date and the 
subsequent goodwill. Management 
engaged an external expert to 
undertake the PPA assessment.

This was a material, non routine 
transaction for the Group, the 
accounting considerations and 
disclosures are complex and include 
significant management estimates and 
judgements. We have therefore raised 
this as a key audit matter. 

How the scope of our audit addressed the key audit matter

Our audit procedures included:

•  Review of the Sale and Purchase Agreement to understand 

the structure of the transaction and to confirm the 
consideration paid

•  Engaging with our own internal valuation experts to review 

and challenge the PPA, including the identification of amounts 
related to customer relationships, and other intangibles.

•  Evaluating the capabilities, competence and objectivity of the 
external valuation experts engaged by management for the 
PPA assessment.

•  Evaluating and concluding on the appropriateness of the 

external valuation expert’s conclusions by comparing them to 
our knowledge of the industry.

•  Checking the cashflow forecasts including inputs and 

assumptions used to assess the fair value of the intangible 
assets acquired. We assessed the reasonableness of the 
underlying information used in the forecasts by comparing to 
actual and historical results. 

•  Assessing the suitability of the valuation methods applied 

against industry norms and considering the appropriateness 
of the discount rate used to determine the fair values with 
reference to relevant supporting information. 

•  Performing audit procedures, on a sample basis, to confirm 

the completeness, accuracy and carrying value of the 
amounts included on the acquisition balance sheet.

•  Checking the alignment to Group accounting policies with 

specific reference to IFRS 16 Leases.

•  Checking the calculation of the fair value of contingent 

consideration payable in March 2024 of £3.2m to the terms 
contained in the Sale and Purchase Agreement.

•  Confirming the acquisition accounting entries in the Group 
financial statements and reperforming the calculation of 
goodwill.

•  Reviewing the adequacy of the disclosure notes in the 

financial statements in relation to the acquisition to ensure 
it complied with the requirements of IFRS 3 Business 
Combinations. 

Key observations: 
Based on the procedures performed, we consider that the 
methodology and assumptions used in the accounting for the 
acquisition of Lodge Tyre and the related disclosures in the 
Group financial statements are appropriate. 

158

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSGoodwill impairment 
testing for the Retail and 
Car Servicing Segments

(The accounting 
policies and critical 
judgements and 
estimates applied are 
disclosed within the 
Group’s accounting 
policies.

The goodwill balances 
of £403m are included 
in Note 11)

The goodwill balances on the Group 
balance sheet for the Retail and Car 
Servicing segments are significant and 
subject to annual impairment testing.

In assessing the carrying value of 
goodwill the Group has to estimate 
the recoverable amount of its cash 
generating units in the Retail and Car 
Servicing segments which requires the 
forecasting and discounting of future 
cashflows for inclusion within a value in 
use model.

The value in use model includes a high 
degree of management judgement 
and estimation uncertainty, particularly 
owing to the impact of current macro-
economic trends and the impact that 
has on consumer demand. The goodwill 
impairment review has therefore been 
raised as a key audit matter.

Our audit procedures included:

•  Assessing the judgements and methodology applied by 

the Group in the goodwill impairment testing model against 
the relevant accounting standards and considering the 
requirements of IAS36 (Impairment) and IFRS8 (Operating 
Segments).

•  Challenging management’s assessment of cash generating 
units (CGUs) and the level at which goodwill was tested for 
impairment.

•  Assessing the reasonableness of the Group’s budgets and 
forecasts by considering the historical accuracy of previous 
forecasts.

•  Confirming that the cashflows modelled agreed to the Board 
approved budgets and cashflow forecasts used to support 
the Group’s going concern and viability assessment.

•  With the assistance of our internal valuation experts 

assessing the reasonableness of the Group’s discount 
rate applied, by corroborating the relevant inputs into the 
calculation to external sources. 

•  Challenging management to understand the most significant 
assumptions in the cashflow forecasts and corroborating 
these to source documentation and information available 
externally.

•  Considering the sensitivity analysis performed by the Group 

that included the assessment of reasonably possible adverse 
effects that could arise as a result of a decrease in revenue 
from weaker consumer demand as applied to the going 
concern considerations.

•  We also performed our own sensitivity analysis applying 
different scenarios targeted at discretionary spend, cost 
mitigation actions and inflation. 

•  Assessing whether the Group’s disclosures provide sufficient 
details on the key judgements within the impairment model 
and sources of estimation uncertainty, including sensitivity 
disclosures.

Key observations:
Based on the procedures performed, we found the judgements 
and estimates made in Group’s conclusion that there is no 
impairment of the goodwill in the Retail and Car Servicing 
segments to be appropriate.

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During the year, the Group entered 
into an arrangement with a third 
party to assist in the storage of tyres 
and distribution to its garages when 
required. The transactions are material 
and involve a number of balance 
sheet accounts across entities in the 
Group and determining the accounting 
considerations and disclosures is 
complex and includes management 
judgement and estimates. We therefore 
considered this together with the related 
disclosures to be a key audit matter.

Third Party Logistics 
Arrangement

(The accounting 
policies and critical 
judgements and 
estimates applied are 
disclosed within the 
Group’s accounting 
policies.

The Cashflows 
are classified as 
cashflows from 
financing activites 
on the face of the 
Cashflow statement. 
The supplier financing 
receivable is 
separately disclosed in 
Note 15. 

Carrying value of the 
parent Company’s 
investment in 
subsidiaries of £813.8m 
(FY22: £811.4m) 
and intercompany 
receivables of £127.2m.

(The accounting policy 
applied is disclosed 
within the parent 
Company and the 
Group accounting 
policies.

The investment 
and intercompany 
balances are disclosed 
in Notes 4 and 5 to 
the parent Company 
Financial statements)

The Parent Company’s investment in 
subsidiaries represents its investment in 
the underlying trading businesses of the 
Group. The intercompany receivables 
include amounts loaned to subsidiary 
undertakings. The recoverability of 
the investment and the intercompany 
receivables is dependent on the future 
cashflows of these subsidiaries. The 
directors have prepared a value in use 
assessment to support the carrying 
value and have determined that there 
is no impairment. Due to the materiality 
of the investment and the receivables 
balances in the context of the Parent 
Company financial statements this 
together with the related disclosures 
was raised as a key audit matter for our 
Parent Company audit.

Our audit procedures included:

•  Reviewing the underlying agreement and enquiry with the 

Group’s commercial, purchasing and finance representatives 
to understand the nature of the arrangement.

•  Obtaining a confirmation from the third party to support the 
value of the transactions during the year and the balances 
outstanding at the year-end date.

•  Assessing the appropriateness of the accounting for the 

transactions during the year against the accounting standards 
and agreeing a sample of transactions to supporting 
documentation.

•  Challenging management on the timing of the receipts and 
payments which resulted in a cash advantage to the Group 
and assessing the appropriateness of the conclusion that 
the cashflows in the arrangement were financing in nature 
and therefore the required disclosures are in line with the 
accounting standards.

•  Assessing the classification and disclosure of these 

transactions and the balances outstanding at the year-end 
date against the requirements of IAS 1 and considering the 
upcoming amendments to IAS 7 and IFRS 7.

Key observations:
Based on the procedures performed, the accounting for 
the transaction is materially correct and the disclosures are 
considered sufficient to enable the users to understand the 
nature of the arrangement and the impact on the Group’s cash 
flows. 

Our audit procedures included:

•  Comparing the carrying value of the investment to the market 
capitalisation of the Group as at the period end date and post 
period end.

•  Comparing the carrying value of the investment and the 
receivables to the net asset value of the subsidiaries.

•  Agreeing the terms of the intercompany loan balances to loan 

documents where appropriate. 

•  Obtaining the directors’ assessment of the carrying values 

and confirming whether this was in line with the value in use 
calculations performed for goodwill impairment testing for the 
Retail and Car Servicing CGUs.

•  Assessing the cashflow models prepared to support the value 
in use calculation by testing the appropriateness of key inputs 
into the calculations.

•  Performing sensitivity analysis on the key assumptions.

•  Reviewing the disclosure notes in the Group and Parent 

company financial statements to ensure that these covered 
any key estimates and judgements related to the carrying 
values as appropriate.

Key observations: 
Based on the procedures performed, we found managements 
conclusion that there is no impairment of investment in and 
amounts due from subsidiaries in the Parent Company to be 
appropriate.

160

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSThe consolidation of 
the Group results and 
financial position 

The Halfords Group structure has 
grown significantly in recent years 
through acquisitions, mainly in 
the Car Servicing segment, and 
organically through the development 
of new services and products across 
the Group. This has increased the 
complexity of the Group consolidation 
process and the audit effort that is 
required to complete our work.

The consolidation of the Group results 
and financial position has therefore 
been raised as a key audit matter.

Our audit procedures included:

•  Understanding the controls and processes that the Group 

had put in place over the compilation of the consolidation and 
challenging management to make amendments where we 
considered necessary. 

•  Testing intercompany eliminations to ensure that these 

were materially complete and accurate and in line with our 
understanding of the cross-company transactions within 
the Group.

•  Testing consolidation entries to ensure that they had been 
correctly reflected and were appropriate. This included 
reviewing historic consolidation entries to ensure that they 
were still required and that any changes were appropriate.

•  Testing the arithmetical accuracy of the consolidation, the 

inclusion of all group entities and agreeing balances back to 
the underlying trial balances. 

•  Testing the acquisition accounting entries in the consolidation 
for Lodge Tyre that was acquired during the year as set out in 
the key audit matter above. 

•  Agreeing the finalised consolidation of the Group’s results 
and financial information to the financial statements to 
ensure that these had been mapped to the correct financial 
statement lines.

•  Performing detailed analytical review procedures on the 

final Group numbers to identify any material mis-postings, 
mapping errors and other anomalies.

Key observations: 
Based on the procedures performed, we found the Group 
consolidation to be materially complete and accurately 
prepared. 

Our application of materiality
We apply the concept of materiality both in planning and performing our audit, and in evaluating the effect of misstatements. We consider 
materiality to be the magnitude by which misstatements, including omissions, could influence the economic decisions of reasonable users 
that are taken on the basis of the financial statements. 

In order to reduce to an appropriately low level the probability that any misstatements exceed materiality, we use a lower materiality level, 
performance materiality, to determine the extent of testing needed. Importantly, misstatements below these levels will not necessarily 
be evaluated as immaterial as we also take account of the nature of identified misstatements, and the particular circumstances of their 
occurrence, when evaluating their effect on the financial statements as a whole. 

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Members of Halfords Group plc

Based on our professional judgement, we determined materiality for the financial statements as a whole and performance materiality as 
follows:

Group financial statements

Parent company financial statements

2023

£3.3m

2022

£4m

2023

£1.8m

2022

£2m

5% of normalised (3 
year average) profit 
before tax and non-
underlying items.

5% of normalised (3 year 
average) profit before 
tax and non-underlying 
items. 

We consider profit before 
tax and non-underlying 
items to be the most 
appropriate benchmark 
as it provides a more 
stable measure year on 
year than Group profit 
before tax in a single 
year, due to the volatility 
caused by external 
factors over the past 
three years. 

We consider profit before 
tax and non-underlying 
items to be the most 
appropriate benchmark 
as it provides a more 
stable measure year on 
year than Group profit 
before tax in a single 
year, due to the volatility 
caused by external 
factors over the past 
three years.

Determined with 
reference to 1% of 
total assets (Capped 
at Group non-
significant components 
materiality to reduce 
aggregation risk).

Determined with 
reference to 1% of total 
assets (Capped at 50% 
of Group materiality to 
reduce aggregation risk).

We consider an asset 
based measure to best 
reflect the nature of 
the Parent Company 
which acts as a holding 
company for the Group’s 
investments in subsidiary 
undertakings.

We consider an asset 
based measure to best 
reflect the nature of 
the Parent Company 
which acts as a holding 
company for the Group’s 
investments in subsidiary 
undertakings.

Materiality has been 
capped at a percentage 
of Group materiality 
given the assessment 
of the components 
aggregation risk.

Materiality has been 
capped at a percentage 
of Group materiality 
given the assessment 
of the components 
aggregation risk.

£2.3m

£2.6m

£1.29m

£1.1m

Performance materiality was set at 70% of materiality. In setting the level of performance materiality we 
considered a number of factors including the expected total value of known and likely misstatements based on 
past experience.

Materiality

Basis for 
determining 
materiality

Rationale for the 
benchmark applied

Performance 
materiality

Basis for 
determining 
performance 
materiality and the 
rationale for the 
percentage applied. 

Component materiality
We set materiality for each significant 
component of the Group, based on a 
percentage of between 48% and 85% 
(FY22: 49% and 95%) of Group materiality 
dependent on the size and our assessment 
of the risk of material misstatement of 
that component. Component materiality 
ranged from £1.57m to £2.8m (FY22: 
£1.95m to £3.8m). In the audit of each 
component, we further applied performance 
materiality levels of 70% (FY22: 70%) of 
the component materiality to our testing 
to ensure that the risk of errors exceeding 
component materiality was appropriately 
mitigated.

Reporting threshold 
We agreed with the Audit Committee that 
we would report to them all individual audit 
differences in excess of £105K (FY22: 
£80K). We also agreed to report differences 
below this threshold that, in our view, 
warranted reporting on qualitative grounds.

Other information
The directors are responsible for the 
other information. The other information 
comprises the information included in 
the Annual Report and Accounts other 
than the financial statements and our 
auditor’s report thereon. Our opinion on 
the financial statements does not cover the 
other information and, except to the extent 
otherwise explicitly stated in our report, 
we do not express any form of assurance 

conclusion thereon. Our responsibility is 
to read the other information and, in doing 
so, consider whether the other information 
is materially inconsistent with the financial 
statements or our knowledge obtained 
in the course of the audit, or otherwise 
appears to be materially misstated. If we 
identify such material inconsistencies 
or apparent material misstatements, we 
are required to determine whether this 
gives rise to a material misstatement in 
the financial statements themselves. If, 
based on the work we have performed, 
we conclude that there is a material 
misstatement of this other information, we 
are required to report that fact.

We have nothing to report in this regard.

162

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSCorporate governance statement
The Listing Rules require us to review the Directors’ statement in relation to going concern, longer-term viability and that part of the 
Corporate Governance Statement relating to the Parent Company’s compliance with the provisions of the UK Corporate Governance Code 
specified for our review. 

Based on the work undertaken as part of our audit, we have concluded that each of the following elements of the Corporate Governance 
Statement is materially consistent with the financial statements or our knowledge obtained during the audit. 

Going concern and 
longer-term viability

•  The Directors’ statement with regards to the appropriateness of adopting the going concern basis of 

accounting and any material uncertainties identified set out on pages 82 - 83.

•  The Directors’ explanation as to their assessment of the Group’s prospects, the period this assessment covers 

and why the period is appropriate set out on page 83.

Other Code 
provisions 

•  Directors’ statement on fair, balanced and understandable set out on pages 94 - 99.

•  Board’s confirmation that it has carried out a robust assessment of the emerging and principal risks set out on 

pages 76 - 81.

•  The section of the annual report that describes the review of effectiveness of risk management and internal 

control systems set out on pages 74 - 75.

•  The section describing the work of the audit committee set out on pages 122 - 127. 

Other Companies Act 2006 reporting
Based on the responsibilities described below and our work performed during the course of the audit, we are required by the Companies 
Act 2006 and ISAs (UK) to report on certain opinions and matters as described below. 

Strategic report and 
Directors’ report 

In our opinion, based on the work undertaken in the course of the audit:

•  the information given in the Strategic report and the Directors’ report for the financial year for which the 

financial statements are prepared is consistent with the financial statements; and

•  the Strategic report and the Directors’ report have been prepared in accordance with applicable legal 

requirements.

In the light of the knowledge and understanding of the Group and Parent Company and its environment obtained 
in the course of the audit, we have not identified material misstatements in the Strategic report or the Directors’ 
report.

Directors’ 
remuneration

In our opinion, the part of the Directors’ remuneration report to be audited has been properly prepared in 
accordance with the Companies Act 2006.

Matters on which 
we are required to 
report by exception

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 
requires us to report to you if, in our opinion:

•  adequate accounting records have not been kept by the Parent Company, or returns adequate for our audit 

have not been received from branches not visited by us; or

•  the Parent Company financial statements and the part of the Directors’ remuneration report to be audited are 

not in agreement with the accounting records and returns; or

•  certain disclosures of Directors’ remuneration specified by law are not made; or

•  we have not received all the information and explanations we require for our audit.

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Members of Halfords Group plc

Responsibilities of Directors
As explained more fully in the Directors’ 
responsibilities, the Directors are 
responsible for the preparation of the 
financial statements and for being satisfied 
that they give a true and fair view, and 
for such internal control as the Directors 
determine is necessary to enable the 
preparation of financial statements that are 
free from material misstatement, whether 
due to fraud or error.

In preparing the financial statements, the 
Directors are responsible for assessing the 
Group’s and the Parent Company’s ability 
to continue as a going concern, disclosing, 
as applicable, matters related to going 
concern and using the going concern basis 
of accounting unless the Directors either 
intend to liquidate the Group or the Parent 
Company or to cease operations, or have 
no realistic alternative but to do so.

Auditor’s responsibilities for the 
audit of the financial statements
Our objectives are to obtain reasonable 
assurance about whether the financial 
statements as a whole are free from 
material misstatement, whether due to fraud 
or error, and to issue an auditor’s report 
that includes our opinion. Reasonable 
assurance is a high level of assurance, but 
is not a guarantee that an audit conducted 
in accordance with ISAs (UK) will always 
detect a material misstatement when it 
exists. Misstatements can arise from fraud 
or error and are considered material if, 
individually or in the aggregate, they could 
reasonably be expected to influence the 
economic decisions of users taken on the 
basis of these financial statements.

Extent to which the audit was capable of 
detecting irregularities, including fraud
Irregularities, including fraud, are instances 
of non-compliance with laws and 
regulations. We design procedures in line 
with our responsibilities, outlined above, to 
detect material misstatements in respect 
of irregularities, including fraud. The extent 
to which our procedures are capable of 
detecting irregularities, including fraud is 
detailed below:

Non-compliance with laws  
and regulations
We gained an understanding of the legal 
and regulatory framework applicable to the 
Group, its components and the industry in 
which it operates, and considered the risk 
of acts by the Group which were contrary to 
applicable laws and regulations, including 
fraud. These included but were not limited 
to compliance with Companies Act 2006, 
the Financial Conduct Authority regulations, 
including the UK Listing Rules, the 
principles of the UK Corporate Governance 
Code, UK adopted international accounting 
standards, UK GAAP for the parent 
company, and tax legislation covering 
corporation tax, employee taxes, VAT 
and duty.

In identifying and assessing risks of material 
misstatement in respect of irregularities, 
including fraud, we considered the 
following:

•  the nature of the industry, the Group’s 
control environment and business 
performance including the design of the 
Group’s remuneration policies;

•  the results of our enquiries of 

management, the Audit Committee, 
Internal audit and legal counsel about 
their own identification of the risk of 
irregularities;

•  any matters we identified having obtained 
and reviewed the Group’s documentation 
of their policies and procedures; and

•  the matters discussed among the 

engagement team regarding how and 
where fraud might occur in the financial 
statements and any potential indicators 
of fraud. We also discussed the potential 
for non-compliance with laws and 
regulations.

We focused on laws and regulations that 
could give rise to a material misstatement 
in the financial statements. We also 
considered the susceptibility of the Group 
and Parent company financial statements 
to material misstatement as a result of 
fraud, and considered that the areas in 
which fraud might occur were related to 
the existence and recoverability of supplier 
rebates, revenue recognition relating to the 
judgements and estimates involved in the 
timing of revenue recognition and possible 
overstatement of revenue and management 
override of controls.

Our procedures in response to the above 
included: 

•  review of financial statement 

disclosures and agreeing to supporting 
documentation;

•  identifying and testing journal entries 
through obtaining an understanding 
of the rationale of the journal and 
agreeing to supporting documentation, 
focusing on journal entries containing 
characteristics of audit interest, year-
end consolidation journals, journals 
processed by users with privileged IT 
access rights, journal entries posted to 
revenue, those with unusual account 
combinations and journals posted by 
unexpected users;

•  enquiries with management, the Audit 
Committee and enquiries of internal 
legal counsel to identify any known or 
suspected non-compliance with laws and 
regulations or fraud;

•  review of minutes of Board meetings 

throughout the year to identify any non-
compliance with laws and regulations, 
or fraud, not already disclosed by 
management;

•  review of tax compliance and involvement 

of our tax specialists in the audit;

•  with regards to the risk of fraud 

in existence and recoverability of 
supplier rebates, we have audited a 
sample of supplier rebates to 3rd party 
confirmations and we have challenged 
management on the recoverability of 
year end rebates through assessing post 
year end debit notes raised and/or cash 
receipts.

•  with regards to the risk of fraud in 

revenue recognition we have challenged 
the assumptions and judgements made 
by management in the measurement of 
gift card, warranty and returns provisions 
and the assumptions made in revenue 
recognition for new revenue streams 
and deferred revenue by agreeing 
assumptions to relevant supporting 
documentation.

164

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSUse of our report
This report is made solely to the Parent 
Company’s members, as a body, in 
accordance with Chapter 3 of Part 16 of 
the Companies Act 2006. Our audit work 
has been undertaken so that we might 
state to the Parent Company’s members 
those matters we are required to state to 
them in an auditor’s report and for no other 
purpose. To the fullest extent permitted 
by law, we do not accept or assume 
responsibility to anyone other than the 
Parent Company and the Parent Company’s 
members as a body, for our audit work, 
for this report, or for the opinions we have 
formed.

Diane Campbell 
(Senior Statutory Auditor)

For and on behalf of BDO LLP,  
Statutory Auditor 
London

21 June 2023

BDO LLP is a limited liability partnership 
registered in England and Wales (with 
registered number OC305127)

•  we have challenged significant 

accounting estimates and judgements 
made by management including:

–  the capitalisation policies for 

intangible software assets against 
the requirements of the applicable 
accounting standards;

–  estimates and judgements made 
by the Directors in their going 
concern assumption as set out in the 
Conclusions relating to going concern 
section of the report; and

–  estimates and judgements made in 

accounting for new third party logistics 
arrangements and acquisitions and in 
the assessment of goodwill impairment 
and carrying value of the Parent 
Company’s investment in subsidiaries 
and intercompany receivables as set 
out in the Key Audit Matters section of 
the report. 

We communicated relevant identified laws 
and regulations and potential fraud risks 
to all engagement team members and 
component team members who were all 
deemed to have appropriate competence 
and capabilities to remain alert to any 
indications of fraud or non-compliance 
with laws and regulations throughout the 
audit. We have also reviewed the relevant 
work performed by the component team 
members in this regard.

Our audit procedures were designed to 
respond to risks of material misstatement 
in the financial statements, recognising 
that the risk of not detecting a material 
misstatement due to fraud is higher than 
the risk of not detecting one resulting 
from error, as fraud may involve deliberate 
concealment by, for example, forgery, 
misrepresentations or through collusion. 
There are inherent limitations in the audit 
procedures performed and the further 
removed non-compliance with laws 
and regulations is from the events and 
transactions reflected in the financial 
statements, the less likely we are to 
become aware of it.

A further description of our responsibilities 
is available on the Financial Reporting 
Council’s website at: www.frc.org.uk/
auditorsresponsibilities. This description 
forms part of our auditor’s report.

165

 halfords.annualreport2023.comConsolidated  
Income Statement

For the period
Revenue
Cost of sales
Gross profit
Operating expenses
Results from operating activities
Finance costs
Net finance expense
Profit before income tax
Income tax expense
Profit for the financial period attributable  
to equity shareholders
Earnings per share
Basic
Diluted

Notes

2
3
6

7

9
9

Non-
underlying 
items
(Note 5)
£m

52 weeks to 31 March 2023
Before
Non-
underlying 
Items
£m
 1,593.5 
(808.2)
 785.3 
(721.7)
 63.6 
(12.1)
(12.1)
 51.5 
(10.6)

 –   
 –   
 –   
(8.0)
(8.0)
 –   
 –   
(8.0)
 1.1 

Total
£m
 1,593.5 
(808.2)
 785.3 
(729.7)
 55.6 
(12.1)
(12.1)
 43.5 
(9.5)

52 weeks to 1 April 2022

Before
Non-
underlying 
Items*
£m
 1,382.4 
(660.7)
 721.7 
(620.6)
 101.1 
(11.3)
(11.3)
 89.8 
(17.2)

Non-
underlying 
items
(Note 5)
£m

 –   
 –   
 –   
 6.8 
 6.8 
 –   
 –   
 6.8 
(1.7)

Total
£m
 1,382.4 
(660.7)
 721.7 
(613.8)
 107.9 
(11.3)
(11.3)
 96.6 
(18.9)

 40.9 

(6.9)

 34.0 

 72.6 

 5.1 

 77.7 

18.8p
18.0p

15.6p
15.0p

35.5p
34.0p

37.9p
36.4p

All results relate to continuing operations of the Group.

The notes on pages 172 to 206 are an integral part of these consolidated financial statements.

* Prior period restated – see Note 29 for further details.

166

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSConsolidated Statement of 
Comprehensive Income

Profit for the period
Other comprehensive income
Cash flow hedges:
  Fair value changes in the period
Income tax on other comprehensive income
Other comprehensive income for the period, net of income tax
Total comprehensive income for the period attributable to equity shareholders

Notes

7

52 weeks to
31 March
2023
£m
34.0 

52 weeks to
1 April
2022
£m
 77.7 

 2.7 
1.1
 3.8 
 37.8 

 6.5 
(1.3)
 5.2 
 82.9 

All items within the Other Comprehensive Income are classified as items that are, or may be, recycled to the income statement.

The notes on pages 172 to 206 are an integral part of these consolidated financial statements.

167

 halfords.annualreport2023.comConsolidated Statement  
of Financial Position

Assets
Non-current assets
Intangible assets
Property, plant and equipment
Right-of-use assets
Deferred tax asset
Total non-current assets
Current assets
Inventories
Trade and other receivables
Derivative financial instruments
Current tax assets
Cash and cash equivalents
Total current assets
Liabilities
Current liabilities
Borrowings
Lease liabilities
Derivative financial instruments
Trade and other payables
Current tax liabilities
Provisions 
Total current liabilities
Net current liabilities
Non-current liabilities
Borrowings
Lease liabilities
Derivative financial instruments
Trade and other payables
Provisions
Total non-current liabilities
Total liabilities
Net assets
Shareholders’ equity
Share capital
Share premium 
Investment in own shares
Other reserves
Retained earnings
Total equity attributable to equity holders of the Company

31 March
2023
£m

Notes

11
12
13
20

14
15
21

16

17
17
21
18

19

17
17
21
18
19

22
22
22
22

 482.0
97.8 
 312.6 
 10.9 
 903.3 

 256.2 
 144.6 
 1.1 
 –   
 41.9 
 443.8 

(9.7)
(77.6)
(3.7)
(355.0)
(5.0)
(11.2)
(462.2)
(18.4)

 (34.0)   
(269.3)
(0.5)
(3.5)
(14.8)
(322.1)
(784.3)
 562.8 

 2.2 
 212.4 
(12.7)
(1.1)
 362.0 
 562.8 

1 April
2022
£m

 442.4 
 101.7 
 350.2 
 14.7 
 909.0 

 222.1 
 92.6 
 4.2 
 3.9 
 46.3 
 369.1 

(0.2)
(74.5)
(0.5)
(299.6)
(4.0)
(20.5)
(399.3)
(30.2)

 –   
(316.5)
 –   
(4.9)
(6.4)
(327.8)
(727.1)
 551.0 

 2.2 
 212.4 
(11.6)
 2.0 
 346.0 
 551.0 

The notes on pages 172 to 206 are an integral part of these consolidated financial statements.

The financial statements on pages 166 to 206 were approved by the Board of Directors on 21 June 2023 and were signed on its behalf by: 

Jo Hartley
Chief Financial Officer

Company Number: 04457314

168

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSConsolidated Statement of  
Changes in Shareholders’ Equity

Attributable to the equity holders of the Company

Share
premium
account
£m
 151.0 

Investment
in own
shares 
£m
(10.0)

Share
capital
£m
 2.0 

Note

Other reserves
Capital
redemption
reserve
£m
 0.3 

Hedging
reserve
£m
(2.1)

Retained
earnings
£m
 276.6 

Total
equity
£m
 417.8 

–

–
–

 –   
 –   

 –   

 0.2 
–
–
–
–
–
 0.2 
 2.2 

–

–
–

 –   
 –   

 –   

–
 –
–
–
–
–
 –   
 2.2 

–

–
–

 –   
 –   

 –   

 61.4 
–
–
–
–
–
 61.4 
 212.4 

–

–
–

 –   
 –   

 –   

–
–
–
–
–
–
 –   
 212.4 

–

–
–

 –   
 –   

 –   

 –   
(3.0)
 1.4 
–
–
–
(1.6)
(11.6)

–

–
–

 –   
 –   

 –   

–
(1.5)
0.4
–
–
–
 (1.1)  
(12.7)

22
22

23

8

22
22

23

8

–

–
–

 –   
 –   

–

 77.7 

 77.7 

 6.4 
(1.3)

 5.1 
 5.1 

 –   
 –   

 6.4 
(1.3)

 –   
 77.7 

 5.1 
 82.8 

 –   

(1.3)

 –   

(1.3)

 –   
–
–
–
–
–
 –   
 0.3 

–

–
–

 –   
 –   

 –   
–
–
–
–
–
 –   
 1.7 

 –   
–
–
 7.8 
 0.4 
(16.5)
(8.3)
 346.0 

 61.6 
(3.0)
1.4
7.8
 0.4 
(16.5)
 51.7 
 551.0 

–

 34.0 

 34.0 

2.7
 1.1 

 3.8 
 3.8 

 –   
 –   

 2.7 
 1.1 

 –
 34.0 

 3.8 
 37.8 

 –   

(6.9)

 –   

 (6.9)   

–
–
–
–
–
–
 –   
 0.3 

–
–
–
 –   
–
–
 –   
(1.4)

–
–
–
2.4
(0.9)
(19.5)
 (18.0)  
 362.0 

 –   
 (1.5)   
 0.4  
 2.4  
(0.9)   
(19.5)   
 (19.1)  
 562.8 

Closing balance at 2 April 2021
Total comprehensive income for the period
Profit for the period
Other comprehensive income
Cash flow hedges:
Fair value changes in the period
Income tax on other comprehensive income
Total other comprehensive income for the 
period net of tax
Total comprehensive income for the period
Hedging gains and losses and costs of hedging 
transferred to the cost of inventory
Transactions with owners 
Shares issued
Acquisition of Treasury shares
Share options exercised
Share-based payment transactions
Income tax on share-based payment transactions
Dividends to equity holders
Total transactions with owners
Closing balance at 1 April 2022
Total comprehensive income for the period
Profit for the period
Other comprehensive income
Cash flow hedges:
Fair value changes in the period
Income tax on other comprehensive income
Total other comprehensive income for the 
period net of tax
Total comprehensive income for the period
Hedging gains and losses and costs of hedging 
transferred to the cost of inventory
Transactions with owners 
Shares issued
Acquisition of Treasury shares
Share options exercised
Share-based payment transactions
Income tax on share-based payment transactions
Dividends to equity holders
Total transactions with owners
Balance at 31 March 2023

The notes on pages 172 to 206 are an integral part of these consolidated financial statements.

169

 halfords.annualreport2023.comConsolidated Statement  
of Cash Flows

Cash flows from operating activities
Profit after tax for the period, before non-underlying items
Non-underlying items
Profit after tax for the period
Depreciation of property, plant and equipment
Impairment/(Reversal) of property, plant and equipment

Amortisation of right-of-use assets
Impairment of right-of-use assets
Amortisation of intangible assets
Finance costs payable
Loss on disposal of property, plant and equipment
Gain on sale and leaseback of assets held for sale
Gain on disposal of leases
Equity-settled share based payment transactions
Exchange movement
Income tax expense
(Increase) in inventories

(Increase)/Decrease in trade and other receivables
Increase/(Decrease) in trade and other payables
(Decrease) in provisions
Income tax paid 
Net cash from operating activities
Cash flows from investing activities
Acquisition of subsidiary, net of cash acquired
Proceeds from sale of assets held for sale
Purchase of intangible assets
Purchase of property, plant and equipment
Net cash used in investing activities
Cash flows from financing activities
Proceeds from issue of share capital
Repurchase of treasury shares
Proceeds from share options exercised
Finance costs paid
RCF transaction costs
RCF draw downs
RCF repayments
Repayment of loan
Interest paid on lease liabilities
Payment of capital element of leases
Payments relating to supplier financing
Receipts relating to supplier financing
Dividends paid 
Net cash used in financing activities
Net (decrease) in cash and bank overdrafts
Cash and cash equivalents at the beginning of the period
Cash and cash equivalents at the end of the period

The notes on pages 172 to 206 are an integral part of these consolidated financial statements.

170

52 weeks to
31 March
2023
£m

52 weeks to
1 April
2022
£m

Notes

12
12

13
13
11
6
3
13

10

 40.9 
(6.9)
 34.0 
 28.1 
 1.2 

 77.5 
 (2.3)
 17.9 
 12.1 
 1.7 
 –   
(0.4)
 2.4 
(8.0)
 9.5 
(12.7)

(32.2)
 32.0 
(1.3)
(4.7)
  154.8 

(32.6)
 –   
(25.4)
(29.0)
(87.0)

 –   
(1.5)
 0.4 
(2.5)
 (1.8) 

337.0
(302.0)
(1.7)
(8.8)
(80.5)
(23.5)
 22.7 
(19.5)
(81.7)
(13.9)
 46.1 
 32.2 

 72.6 
 5.1 
 77.7 
 20.6 
(0.3)

 69.9 
 – 
 15.8 
 11.3 
 1.8 
(0.4)
(6.6)
 7.8 
 0.9 
 18.9 
(66.7)

 1.3 
(4.6)
(14.7)
(12.2)
 120.5 

(58.5)
 7.5 
(22.0)
(25.3)
(98.3)

 61.6 
(3.0)
 1.4 
(1.6)
–
–
–
–
(9.0)
(76.0)
–
–
(16.5)
(43.1)
(20.9)
 67.0 
 46.1 

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSNotes to the Consolidated  
Statement of Cash Flows

I. Analysis of movements in the Group’s net debt in the period

Cash and cash equivalents at bank and in hand
Bank Overdrafts
Net Cash and cash equivalents at bank and in hand
Debt due in less than one year
Debt due after one year
Total net debt excluding lease liabilities
Current lease liabilities
Non-current lease liabilities
Total lease liabilities
Total net debt

Cash and cash equivalents at bank and in hand 
Bank Overdrafts
Net Cash and cash equivalents at bank and in hand
Debt due after one year
Total net debt excluding lease liabilities
Current lease liabilities
Non-current lease liabilities
Total lease liabilities
Total net debt

At 1 April
2022
£m
 46.3
 (0.2)
 46.1
–
 – 
 46.1 
(74.5)
(316.5)
(391.0)
(344.9)

At 2 April
2021
£m
 67.2 
 (0.2)
 67.0 
 –   
 67.0 
(63.4)
(280.9)
(344.3)
(277.3)

Cash flow
£m
(4.4)
(9.5)
(13.9)
–

 (34.0)  
(47.9)
 89.3 
 –   
 89.3 
 41.4 

Other non-
cash changes
£m

 –  
 –  
 –  
–
 –  
 – 
(92.4)
 47.2 
(45.2)
(45.2)

At 31 March
2023
£m
 41.9 
 (9.7) 
 32.2 
–
(34.0)   
(1.8)
(77.6)
(269.3)
(346.9)
(348.7)

Cash Flow
£m
(20.9)
–
(20.9)
–
(20.9)
 85.0 
 –   
 85.0 
 64.1 

Other non–
cash changes
£m
–
–
–
–
–
(96.1)
(35.6)
(131.7)
(131.7)

At 1 April
2022
£m
 46.3
 (0.2)
 46.1

 –   
 46.1 
(74.5)
(316.5)
(391.0)
(344.9)

Non-cash changes include additions of new leases, modifications to leases, foreign exchange movements, and changes in classifications 
between amounts due within and after one year.

Cash and cash equivalents at the period end consist of £41.9m (FY22: £46.3) of liquid assets offset by £9.7m (FY22: £0.2m) of bank 
overdrafts. Some of this cash is restricted due to the Halfords Here to Help Fund and the Employee Benefit Trust, see Note 16 for further 
information.

171

 halfords.annualreport2023.comAccounting  
Policies

General Information
Halfords Group plc is a company domiciled in the United Kingdom. The consolidated financial statements of the Company as at, and for, 
the period ended 31 March 2023, comprise the Company and its subsidiary undertakings. 

Statement of Compliance 
The consolidated financial statements have been prepared in accordance with international accounting standards in conformity with the 
requirements of the Companies Act 2006 and in accordance with UK-adopted international accounting standards.

Basis of Preparation
The consolidated financial statements of Halfords Group plc and its subsidiary undertakings (together the “Group”) are prepared on a 
going concern basis for the reasons set out below, and under the historical cost convention, except where adopted IFRSs require an 
alternative treatment. The principal variations relate to financial instruments (IFRS 9 “Financial instruments”), acquisition of business 
combinations (IFRS 3 “Business Combinations”), share-based payments (IFRS 2 “Share-based payment”) and leases (IFRS 16 “Leases”). 

The financial statements are presented in millions of UK pounds, rounded to the nearest £0.1m.

The accounts of the Group are prepared for the period up to the Friday closest to 31 March each year. Consequently, the financial 
statements for the current period cover the 52 weeks to 31 March 2023, whilst the comparative period covered the 52 weeks to  
1 April 2022.

Going Concern 
In determining the appropriate basis of preparation of the financial statements for the year ended 31 March 2023, the Directors are required 
to consider whether the Group and Company can continue in operational existence for the foreseeable future. The Board has concluded 
that it is appropriate to adopt the Going Concern basis, having undertaken a rigorous assessment of financial forecasts, which included 
consideration of the affects of the Ukrainian war and the current economic climate, and with specific consideration to the trading position 
of the Group. The financial forecasts have been stress tested and management believe the level at which sales would need to drop to 
trigger any concern with cash flow or banking covenants is highly unlikely to happen.

The Group has a revolving credit facility of £160.0m plus an overdraft of £20.0m at the date of approval of these financial statements, 
expiring on 4 December 2025. The Group has no other debt or facilities. Significant headroom exists on both financial covenants contained 
within the banking agreement. The Group’s financial covenants are calculated on a pre-IFRS 16 basis.

Covenant

Interest payable to EBITDAR>1.5
Net Borrowings to EBITDA<3.0

FY23

 2.2 
 0.1 

FY22

2.7
(0.3)

The Board has a reasonable expectation that the Group and the Company will be able to continue in operation and meet its liabilities as they 
fall due and will retain sufficient available cash and not breach any covenants under any drawn facilities over the remaining term of the current 
facilities. The Board does not consider there to be a material uncertainty around the Group’s or the Company’s ability to continue as a going 
concern.

Basis of Consolidation
Subsidiary Undertakings 
A subsidiary investment is an entity controlled by Halfords. Control is achieved when Halfords is exposed, or has rights to, variable 
returns from its involvement with the investee and can affect those returns through its power, directly or indirectly, over the investee.

Inter-company transactions, balances and unrealised gains on transactions between Group companies are eliminated on consolidation. 
Unrealised losses are also eliminated unless the transaction provides evidence of an impairment of the asset transferred, in which case an 
appropriate adjustment would be made. 

The financial statements of all subsidiary undertakings are prepared to the same reporting date as the Company. All subsidiary 
undertakings have been consolidated.

The subsidiary undertakings of the Company at 31 March 2023 are detailed in Note 4 to the Company balance sheet on page 210.

Business Combinations
The acquisition of subsidiaries is accounted for using the purchase method. The cost of the acquisition is measured at the aggregate of 
the fair values, at the date of exchange, of assets given, liabilities incurred or assumed, and equity instruments issued by the Group in 
exchange for control of the acquiree. Acquisition-related costs are recognised as expenses in the period in which the costs are incurred.

The identifiable assets, liabilities and contingent liabilities of the acquired entity that meet the conditions for recognition under IFRS 3 
“Business combinations” are recognised at their fair value at the acquisition date. 

Goodwill arising on acquisition is recognised as an asset and is, initially, measured at cost, being the excess of the cost of the business 
combination over the Group’s interest in the net fair value of the identifiable assets, liabilities and contingent liabilities recognised. If, after 
reassessment, the Group’s interest in the net fair value of these elements exceeds the cost of the business combination, the excess is 
recognised immediately in the income statement.

172

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSRevenue Recognition 
The Group recognises revenue when it has satisfied its performance obligations to external customers and the customer has obtained 
control of the goods or services being transferred. 

The revenue recognised is measured at the transaction price received and is recognised net of value added tax, discounts, and 
commission charged and received from third parties for providing credit to customers.

The Group operations comprise the retailing of automotive, leisure and cycling products, car servicing and repair operations and the 
provision of software as a service. The table below summarises the revenue recognition policies for different categories of products and 
services offered by the Group. 

For most revenue streams, there is a low level of judgement applied in determining the transaction price or the timing of transfer of control.

Products and services

Nature, timing and satisfaction of performance obligations and significant payment terms

Automotive, leisure and 
cycling products, car 
servicing and repair 
operations

Service and repair plans

Loyalty Scheme

Product warranties

Software-as-a-Service 
(SaaS)

The majority (both value and volume) of the Group’s sales are for standalone products and services made 
direct to customers at standard prices, either in store or online. In these cases, all performance obligations 
are satisfied, and revenue recognised, when the product or service is transferred to the customer.

In the case of Cycle to Work, a letter of collection (“LOC”) is issued when payment is received but the 
balance will be held on the Balance Sheet until the product or service has been transferred to the customer, 
at which point revenue is recognised. Deferred income of unredeemed vouchers is released based on 
historic redemption rates. An LOC can also be redeemed by customers through a network of independent 
bike dealers, who invoice the Group for the value of the LOC, at which point the revenue is recognised.

The Group offers various service and repair plans to customers. The Group recognises revenue on these 
on a straight-line basis over the period of the plan and any discounts at the point of sale. The performance 
obligation of the Group, being the level of service and repair offered with the plan, will be the period 
of the plan and, therefore, revenue should be recognised over this period. The product is paid for on 
commencement of the plan, and deferred income is held within trade and other payables.

The Group launched its Loyalty Scheme in March 2022, with revenue being recognised when the individual 
benefits associated to club membership are expected to be incurred. Any breakages are recognised at the 
end of the membership period.

Certain products, principally motoring and cycling, have a warranty period attached, which is built into the 
price of the product rather than being sold separately as an incremental purchase. The warranty element 
has been identified as a separate performance obligation to the sale of the product, and, given it is not sold 
separately, a transaction price has been allocated for the warranty element based on the expected cost 
approach. This element of revenue is recognised on a straight-line basis over the period of the plan. The 
performance obligation of the Group, being the rectification of faults on products sold, will be the period 
over which the customer can exercise their rights under the warranty and, therefore, revenue should be 
recognised over this period. The full price of the product is paid for on commencement of the warranty, and 
deferred income is held within trade and other payables.

The Group operates a Software-as-a-Service business, which provides customers with access to a 
bespoke version of our mobile scheduling and operations software. This is currently operating within 
North America. The model employed consists of an up front development fee, with ongoing licence fees 
depending on usage of the software by the customer, with minimum licence fee levels agreed over the term 
of the contract. The upfront development services cannot be unbundled from the ongoing hosting and 
service obligations under the contract and, therefore, the upfront development fee and minimum licence 
fee payable is recognised evenly over the life of the contract, with any licence fees receivable above the 
minimum level recognised in the period to which they relate.

Returns 
A provision for estimated returns is made based on the value of goods sold during the year, which are expected to be returned and 
refunded after the year end based on past experience.

The sales value of the expected returns is recognised within provisions, with the cost value of goods expected to be returned recognised 
as a current asset within inventories.

Gift Cards 
Deferred income in relation to gift card redemptions is estimated based on historical returns and redemption rates.

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Supplier Income 
As is common in the retail industry, the Group receives income from their suppliers based on specific agreements in place. These enable 
the Group to share the costs and benefits of promotional activity and volume growth, which are explained below. The supplier income 
received is recognised as a deduction from cost of sales based on the entitlement that has been earned up to the balance sheet date for 
each relevant supplier agreement. The Group receives other contributions that do not meet the definition of supplier income, including, but 
not limited to, marketing, advertising and promotion contributions that are offset against the costs included in administrative expenses to 
which they relate. 

Supplier income arrangements are often not co-terminus with the Group’s financial period end. Such income is only recognised when there 
is reasonable certainty that the conditions for recognition have been met by the Group and the income can be reliably measured based on 
the terms of the contract. The Group is sometimes required to estimate the amounts due from suppliers at year end. However, as most of 
the supplier income is confirmed before the year end, the level of estimation and judgement required is limited. 

Supplier income is recognised on an accrual basis, based on the entitlement that has been earned up to the balance sheet date for each 
relevant supplier contract. The accrued supplier income is included within trade and other receivables. 

Supplier income comprises: 

•  Rebates – typically these are based on the volume of purchases of goods for resale. These are earned based on purchase triggers over 

set periods of time. In some cases, rebates will also be received to support promotional pricing.

•  Fixed contributions – typically, these will be for cost-price discounts or for favourable positioning of products in store. 

Supplier income recognised is recorded against cost of sales and inventory, which is adjusted to reflect the lower purchase cost for the 
goods on which the income has been earned. Depending on the agreement with the supplier, supplier income is either received in cash 
from the supplier or netted off payments made to suppliers.

Accrued income relates to supplier income recognised on an accruals basis, based on the expected entitlement that has been earned up 
to the balance sheet date for each relevant supplier contract.

Finance Income
Finance income comprises interest income on funds invested. Income is recognised, as it accrues in profit or loss, using the effective 
interest rate method.

Non-underlying Items
Non-underlying items are those items that are unusual because of their size, nature (one-off, non-trading costs) or incidence, or relate to 
significant strategic projects. The Group’s management considers that these items should be separately identified within their relevant 
income statement category to enable a full understanding of the Group’s results.

Earnings Per Share
The Group presents basic and diluted earnings per share (EPS) data for its ordinary shares. Basic EPS is calculated by dividing the profit 
or loss attributable to ordinary shareholders of the Company by the weighted average number of ordinary shares outstanding during the 
period, adjusted for own shares held. Diluted EPS is determined by adjusting the profit or loss attributable to ordinary shareholders and 
the weighted average number of ordinary shares outstanding, adjusted for own shares held, for the effects of all dilutive potential ordinary 
shares, which comprise share options granted to employees.

Foreign Currency Translation
Functional and Presentation Currency
The consolidated financial statements are presented in pounds sterling, which is the Group’s presentation currency, and are rounded to the 
nearest hundred thousand. Items included in the financial statements of the Group’s entities are measured in pounds sterling, which is the 
currency of the primary economic environment in which the entity operates (the functional currency).

Transactions and Balances
Transactions in foreign currencies are recorded at the exchange rate prevailing on the date of the transaction. At each balance sheet date, 
monetary assets and liabilities denominated in foreign currencies are retranslated at the exchange rate prevailing at the balance sheet date. 
Translation differences on monetary items are taken to the income statement with the exception of differences on transactions that are 
subject to effective cash flow hedges, which are recognised in other comprehensive income.

Non-monetary assets and liabilities denominated in foreign currencies that are measured at fair value are retranslated at the exchange rate 
at the date that the fair value was determined. Foreign currency differences arising on retranslation are recognised in profit or loss, except 
for differences arising on qualifying cash flow hedges, which are recognised in other comprehensive income. 

The assets and liabilities of foreign operations are translated to sterling at the exchange rate at the reporting date. The income and 
expenses of foreign operations are translated to sterling at an average exchange rate. Foreign currency differences are recognised in other 
comprehensive income and a separate component of equity. When a foreign operation is disposed of, the relevant amount in equity is 
transferred to profit or loss.

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i) Pensions
The Halfords Pension Plan is a contract-based plan, where each member has their own individual pension policy, which they monitor 
independently. The Group pays fixed contributions and has no legal or constructive obligation to pay further amounts. The costs of 
contributions to the scheme are charged to the income statement in the period that they arise.

ii) Share-based Payment Transactions
The Group operates a number of equity-settled share-based compensation plans.

The fair value of the employee services received under such schemes is recognised as an expense in the income statement. Fair values 
are determined by use of an appropriate pricing model and incorporate an assessment of relevant market performance conditions.

The amount to be expensed over the vesting period is adjusted to reflect the number of awards for which the related service and non-
market vesting conditions are expected to be met, such that the amount ultimately recognised as an expense is based on the number of 
awards that meet the related service and non-market performance conditions at the vesting date.

At each balance sheet date, the Group revises its estimates of the number of share incentives that are expected to vest. The impact of the 
revision of original estimates, if any, is recognised in the income statement, with a corresponding adjustment to equity.

Taxation
Income tax expense comprises current and deferred tax. Current tax and deferred tax are recognised in profit or loss except to the extent 
that it relates to a business combination, or items recognised directly in equity or in other comprehensive income. 

Current tax is the expected tax payable or receivable on the taxable income or loss for the year, using tax rates enacted or substantively 
enacted, at the reporting date, and any adjustment to tax payable in respect of previous years.

The tax base of an asset is the amount that will be deductible for tax purposes against any taxable economic benefits that will flow to an 
entity when it recovers the carrying amount of the asset. If those economic benefits will not be taxable, the tax base of the asset is equal to 
its carrying amount.

The tax base of a liability is its carrying amount, less any amount that will be deductible for tax purposes in respect of that liability in future 
periods. In the case of revenue that is received in advance, the tax base of the resulting liability is its carrying amount, less any amount of 
the revenue that will not be taxable in future periods.

Deferred taxation is provided in full, using the liability method, on temporary differences arising between the tax bases of assets and 
liabilities and their carrying amounts in the consolidated financial statements. However, if the deferred taxation arises from initial 
recognition of an asset or liability in a transaction other than a business combination, which, at the time of the transaction, affects neither 
accounting nor taxable profit or loss, it is not accounted for. Deferred taxation is calculated using rates that are expected to apply when the 
related deferred asset is realised, or the deferred taxation liability is settled.

Deferred taxation assets are recognised to the extent that it is probable that future taxable profit will be available against which the 
temporary differences can be utilised.

Dividends
Final dividends are recognised in the Group’s financial statements in the period in which the dividends are approved by shareholders. 
Interim equity dividends are recognised in the period they are paid.

Intangible Assets
i) Goodwill 
Goodwill is initially recognised as an asset at cost and is reviewed for impairment at least annually. Goodwill is subsequently measured at 
cost less any accumulated impairment losses. An impairment charge is recognised in profit or loss for any amount by which the carrying 
value of goodwill exceeds its recoverable amount.

For the purposes of impairment testing, goodwill is allocated to each of the Group’s cash-generating units expected to benefit from the 
synergies of the combination. Cash-generating units to which goodwill has been allocated are tested for impairment annually, or more 
frequently when there is an indication that the unit may be impaired.

For acquisitions prior to 3 April 2010, costs directly attributable to business combinations formed part of the consideration payable when 
calculating goodwill. Adjustments to contingent consideration, and, therefore, the consideration payable and goodwill, are made at each 
reporting date until the consideration is finally determined.

Acquisitions after this date fall under the provisions of “Revised IFRS 3 Business Combinations (2008)”. For these acquisitions, transaction 
costs, other than share and debt issue costs, will be expensed as incurred and subsequent adjustments to the fair value of contingent 
consideration payable will be recognised in profit or loss.

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ii) Computer Software
Costs that are directly associated with identifiable and unique software products controlled by the Group, and that will generate economic 
benefits beyond one year, are recognised as intangible assets. These intangible assets are stated at cost less accumulated amortisation 
and impairment losses. Software is amortised over three-to-five years, depending on the estimated useful economic life. 

Where the Group controls software relating to Software as a Service (“SaaS”) arrangements, configuration and customisation costs are 
capitalised as part of bringing the identified intangible asset into use. Where the Group does not have control of the software costs, these 
are expensed over the SaaS contract term if the related configuration and customisation costs are not distinct from access to the software. 
In all other circumstances, configuration and customisation costs are recognised as an expense as incurred except in the limited instances 
where these costs result in a separately identifiable intangible asset. 

iii) Acquired Intangible Assets

Intangible assets that are acquired as a result of a business combination are recorded at fair value at the acquisition date, provided they 
are identifiable and capable of reliable measurement. 

Amortisation is recognised in profit or loss on a straight-line basis over the estimated useful lives of intangible assets, other than goodwill, 
from the date that they are available for use, since this most closely reflects the expected pattern of consumption of the future economic 
benefits embodied in the asset. The estimated useful lives for the current and comparative periods are as follows:

•  Brand names and trademarks – 10 years;

•  Supplier relationships – 5 to 15 years;

•  Customer relationships – 5 to 15 years.

Property, Plant and Equipment
Property, plant and equipment is held at cost less accumulated depreciation and any accumulated impairment losses.

Depreciation of property, plant and equipment is provided to write off the cost, less residual value, on a straight-line basis over their useful 
economic lives as follows:

•  Freehold properties are depreciated over 50 years;

•  Leasehold premises with lease terms of 50 years or less are depreciated over the remaining period of the lease;

•  Leasehold improvements are depreciated over the period of the lease to a maximum of 25 years;

•  Motor vehicles are depreciated over 3 years;

•  Fixtures, fittings and equipment are depreciated over 4 to 10 years according to the estimated life of the asset;

•  Computer equipment is depreciated over 3 years; and

•  Land is not depreciated. 

Depreciation is expensed to the income statement within operating expenses.

Residual values, remaining useful economic lives, and depreciation periods and methods are reviewed annually and adjusted if 
appropriate. 

Impairment of Assets
Tangible and intangible assets that are subject to amortisation and depreciation are reviewed for impairment whenever events or changes 
in circumstances indicate that the carrying amount may not be recoverable. An impairment loss is recognised for the amount by which 
the asset’s carrying amount exceeds its recoverable amount. The recoverable amount is the higher of an asset’s fair value less costs to 
sell and value in use. For the purposes of assessing impairment, assets are grouped at the lowest levels for which there are separately 
identifiable cash inflows (cash-generating units). Property, plant and equipment relating to Retail stores or for Car Servicing garages are 
grouped on an individual store or garage basis. 

Assets held for sale
Non-current assets, or disposal groups comprising assets and liabilities, are classified as held-for-sale if it is highly probable that they 
will be recovered, primarily, through sale rather than through continuing use. Such assets, or disposal groups, are generally measured at 
the lower of their carrying amount and fair value less costs to sell. Any impairment loss on a disposal group is allocated first to goodwill, 
and then to the remaining assets and liabilities on a pro rata basis, except that no loss is allocated to inventories, financial assets or 
deferred tax assets, which continue to be measured in accordance with the Group’s other accounting policies. Impairment losses on initial 
classification as held-for-sale or held-for distribution and subsequent gains and losses on remeasurement are recognised in profit or loss. 
Once classified as held-for-sale, intangible assets and property, plant and equipment are no longer amortised or depreciated. 

Leases
The Group initially applied IFRS 16 at 30 March 2019, using the modified retrospective approach. Under this approach, comparative 
information is not restated and the cumulative effect of applying IFRS 16 is recognised in Retained Earnings at the date of initial application.

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The Group leases various offices, warehouses, retail stores, car servicing garages, equipment and vehicles. Rental contracts are typically 
made for fixed periods between 3 months and 25 years, but may have break clauses or extension options. 

Contracts may contain both lease and non-lease components. The group allocates the consideration in the contract to the lease and 
non-lease components based on their relative stand-alone prices. However, for leases of real estate for which the Group is a lessee, it has 
elected not to separate lease and non-lease components and, instead, accounts for these as a single lease component.

At the commencement date of property leases, the Group determines the lease term to be the full term of the lease, assuming that any 
option to break or extend the lease is unlikely to be exercised. Leases are regularly reviewed on an individual basis and will be revalued if it 
becomes likely that a break clause or option to extend the lease is exercised. 

Assets and liabilities arising from a lease are initially measured on a present value basis. Lease liabilities include the net present value of 
the following lease payments: 

•  fixed payments (including in-substance fixed payments), less any lease incentives receivable; 

•  variable lease payments that are based on an index or a rate, initially measured using the index or rate as at the commencement date; 

•  amounts expected to be payable by the Group under residual value guarantees; 

•  the exercise price of a purchase option if the Group is reasonably certain to exercise that option; and 

•  payments of penalties for terminating the lease, if the lease term reflects the Group exercising that option. 

Lease payments to be made under reasonably certain extension options are also included in the measurement of the liability. The lease 
payments are discounted using the interest rate implicit in the lease. If that rate cannot be readily determined, which is generally the case 
for leases in the Group, the lessee’s incremental borrowing rate is used, being the rate that the individual lessee would have to pay to 
borrow the funds necessary to obtain an asset of similar value to the right-of-use asset in a similar economic environment with similar 
terms, security and conditions.

To determine the incremental borrowing rate, the Group: 

•  where possible, uses recent third-party financing received by the individual lessee as a starting point, adjusted to reflect changes in 

financing conditions since third party financing was received;

•  uses a build-up approach that starts with a risk-free interest rate adjusted for credit risk for leases held by the Group; and 

•  makes adjustments specific to the lease, for example location, type of property.

The Group is exposed to potential future increases in variable lease payments based on an index or rate, which are not included in 
the lease liability until they take effect. When adjustments to lease payments based on an index or rate take effect, the lease liability is 
reassessed and adjusted against the right-of-use asset. Lease payments are allocated between principal and finance cost. The finance 
cost is charged to profit or loss over the lease period to produce a constant periodic rate of interest on the remaining balance of the liability 
for each period.

Right-of-use assets are measured at cost comprising the following: 

•  the amount of the initial measurement of lease liability; 

•  any lease payments made at or before the commencement date less any lease incentives received; 

•  any initial direct costs; and 

•  restoration costs. 

For leases acquired as part of a business combination, the lease liability is measured at the present value of the remaining lease payments. 
The right-of-use asset is measured at the same amount as the lease liability adjusted to reflect favourable or unfavourable terms of the 
lease when compared to market terms.

Subsequent to initial measurement, lease liabilities increase as a result of interest charged at a constant rate on the balance outstanding 
and are reduced for lease payments made. Right-of-use assets are amortised on a straight-line basis over the remaining term of the lease, 
or over the remaining economic life of the asset if, rarely, this is judged to be shorter than the lease term. 

When the Group revises its estimate of the term of any lease (because, for example, it re-assesses the probability of a lessee extension or 
termination option being exercised), it adjusts the carrying amount of the lease liability to reflect the payments to make over the revised 
term, which are discounted at the same discount rate that applied on lease commencement. The carrying value of lease liabilities is, 
similarly, revised when the variable element of future lease payments dependent on a rate or index is revised. In both cases, an equivalent 
adjustment is made to the carrying value of the right-of-use asset, with the revised carrying amount being amortised over the remaining 
(revised) lease term. If the carrying value of the right-of-use asset is adjusted to zero, any further reduction is recognised in profit or loss.

The right-of-use assets are considered for impairment at each reporting date; see Note 13.

When the Group renegotiates the contractual terms of a lease with the lessor, the accounting depends on the nature of the modification:

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•  if the renegotiation results in one or more additional assets being leased for an amount commensurate with the standalone price for the 

additional rights-of-use obtained, the modification is accounted for as a separate lease in accordance with the above policy.

•  in all other cases where the renegotiated increases the scope of the lease (whether that is an extension to the lease term, or one or more 
additional assets being leased), the lease liability is remeasured using the discount rate applicable on the modification date, with the 
right-of-use asset being adjusted by the same amount. 

•  if the renegotiation results in a decrease in the scope of the lease, both the carrying amount of the lease liability and right-of-use asset 
are reduced by the same proportion to reflect the partial or full termination of the lease with any difference recognised in profit or loss. 
The lease liability is then further adjusted to ensure its carrying amount reflects the amount of the renegotiated payments over the 
renegotiated term, with the modified lease payments discounted at the rate applicable on the modification date. The right-of-use asset 
is adjusted by the same amount.

Payments associated with short-term leases of equipment and vehicles and all leases of low-value assets (<£5,000) are recognised on a 
straight-line basis as an expense in profit or loss. Short-term leases are leases with a lease term of 12 months or less. Low-value assets 
comprise warehousing, IT and telephone equipment.

As lessor
Leases in which the Group does not transfer substantially all the risks and rewards incidental to ownership of an asset are classified as 
operating leases. Rental income arising is accounted for on a straight-line basis over the lease terms and is included in revenue in the 
statement of profit or loss due to its operating nature. Initial direct costs incurred in negotiating and arranging an operating lease are added 
to the carrying amount of the leased asset and recognised over the lease term on the same basis as rental income. Contingent rents are 
recognised as revenue in the period in which they are earned.

When the Group is an intermediate lessor, it accounts for the head lease and the sublease as two separate contracts. The sublease is 
classified as a finance or operating lease by reference to the right-of-use asset arising from the head lease.

Inventories
Inventories are measured at the lower of cost and net realisable value. The cost of inventories is based on the weighted average cost 
principle and includes purchase costs, adjusted for rebates and other costs incurred in bringing them to their existing location. 

Where inventory is held by third parties but for which Halfords exercises control over the inventory, Halfords recognises the value of 
that inventory on its balance sheet. Control is determined by Halfords retaining the title to the inventory and restricting its use by the 
third party.

Supplier Financing
Where Halfords operates invoicing arrangements with third party suppliers, whereby the timing of receipts from a supplier creates a cash 
flow timing advantage at periods during the year for Halfords, such arrangements are considered akin to a supplier financing arrangement. 
The cash flows paid and received under the arrangement are separately disclosed as financing in the cash flow statement. The amount 
due to or from the supplier at the year-end date is shown in other creditors or other debtors as appropriate.

Provisions 
A provision is recognised if, as a result of a past event, the Group has a present legal or constructive obligation that can be estimated 
reliably, and it is probable that an outflow of economic benefits will be required to settle the obligation. Provisions are determined by 
discounting the expected future cash flows at a pre-tax rate that reflects current market assessments of the time value of money and the 
risks specific to the liability. The unwinding of the discount is recognised as a finance cost.

Details of the provisions recognised, and the estimates and judgements, can be seen in Note 19.

Where the Group expects a provision to be reimbursed, the reimbursement is recognised as a separate asset when the reimbursement is 
certain.

A dilapidation provision is recognised when there is future obligation relating to the maintenance of leasehold properties. The provision is 
based on management’s best estimate of the obligation which forms part of the Group’s unavoidable cost of meeting its obligations under 
the lease contracts. Key uncertainties are estimates of amounts due.

Provisions for employer and product liability claims are recognised when an incident occurs or when a claim made against the Group is 
received that could lead to there being an outflow of benefits from the Group. The provision is based on management’s best estimate of 
the settlement assisted by an external third party. The main uncertainty is the likelihood of success of the claimant and hence the pay-out; 
however, a provision is only recognised when there is considered to be reasonable grounds for the claim.

Cash and Cash Equivalents 
Cash and cash equivalents on the consolidated statement of financial position comprise cash at bank and in hand and short-term deposits 
with original maturities of less than 90 days, which are subject to an insignificant risk of changes in value. In the consolidated statement of 
cash flows, net cash and cash equivalents comprise cash and cash equivalents, as defined above, net of bank overdrafts.

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i) Recognition and Initial Measurement
Trade receivables are initially recognised when they are originated. All other financial assets and financial liabilities are initially recognised 
when the Group becomes a party to the contractual provisions of the instrument. 

On initial recognition, a financial asset is measured at: amortised cost; Fair Value through Other Comprehensive Income (FVOCI) – equity 
instrument; or Fair Value through Profit or Loss (FVTPL). A financial liability is measured at either amortised costs or FVTPL.

ii) Classification and Subsequent Measurement
Financial assets 
Financial assets are not reclassified subsequent to their initial recognition unless the Group changes its business model for managing 
financial assets, in which case all affected financial assets are reclassified on the first day of the first reporting period following the change 
in the business model. 

A financial asset is measured at amortised cost if it meets both of the following conditions and is not designated as at FVTPL:

•  It is held within a business model whose objective is to hold assets to collect contractual cash flows; and

•  Its contractual terms give rise on specified dates to cash flows that are solely payments of principal and interest on the principal amount 

outstanding.

On initial recognition of an equity instrument that is not held for trading, the Group may, irrevocably, elect to present subsequent changes 
in the investment’s fair value in OCI. This election is made on an investment-by-investment basis. 

All financial assets not measured at amortised cost or FVOCI, as described above, are measured at FVTPL. This includes all derivative 
financial assets (Note 21). On initial recognition, the Group may irrevocably designate a financial asset that otherwise meets the 
requirements to be measured at amortised cost or at FVOCI as at FVTPL if doing so eliminates, or significantly reduces, an accounting 
mismatch that would otherwise arise. 

Financial assets: Business model assessment
The Group assesses the objective of the business model in which financial assets are held at a CGU level, because this best reflects the 
way the business is managed and information is provided to management. The information considered includes:

•  The stated policies and objectives for the business unit and the operation of those policies in practice. This includes whether 

management’s strategy focuses on earning contractual interest income, maintaining a particular interest rate portfolio, matching the 
duration of the financial assets to the duration of any related liabilities or expected cash outflows or realising cash flows through the sale 
of the assets;

•  How the performance of the business unit is evaluated and reported to Group’s management;

•  The risks that affect the performance of the business model (and the financial assets held within that business unit) and how those risks 

are managed;

•  The frequency, volume and timing of sales of financial assets in prior periods, the reasons for such sales and expectations about future 

sales activity.

Financial assets that are held for trading or are managed, and whose performance is evaluated on a fair value basis, are measured at 
FVTPL. 

Financial assets: Assessment whether contractual cash flows are solely payments of principal and interest
For the purposes of this assessment, “principal” is defined as the fair value of the financial asset on initial recognition. ‘Interest’ is defined 
as consideration for the time value of money and for the credit risk associated with the principal amount outstanding during a particular 
period and for other basic lending risks and costs (e.g. liquidity risk and administrative costs), as well as profit margin. 

In assessing whether contractual cash flows are solely payments of principal and interest, the Group considers the contractual terms of 
the instrument. This includes assessing whether the financial asset contains a contractual term that could change the timing or amount of 
contractual cash flows such that it would not meet this condition. In making this assessment, the Group considers:

•  Contingent events that would change the amount or timing of cash flows;

•  Terms that may adjust the contractual coupon rate, including variable rate features;

•  Prepayment and extension features; and

•  Terms that limit the Group’s claim to cash flows from specified assets (e.g. non-recourse features).

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Financial assets: measurement and gains and losses 

Financial assets at FVTPL

These assets are, subsequently, measured at fair value. Net gains and losses, including any 
interest or dividend income, are recognised in profit and loss. However, see Note 21 for derivatives 
designated as hedging instruments.

Financial assets at amortised cost

These assets are, subsequently, measured at amortised cost using the effective interest method. The 
amortised cost is reduced by impairment losses. Interest income, foreign exchange gains and losses 
and impairment are recognised in profit or loss. Any gain or loss on derecognition is recognised in 
profit or loss.

Equity investments at FVOCI

These assets are, subsequently, measured at fair value. Dividends are recognised as income in profit 
or loss unless the dividend clearly represents a recovery of part of the cost of investment. Other net 
gains and losses are recognised in OCI and never reclassified to profit or loss.

Financial liabilities: Classification, subsequent measurement and gains and losses
Financial liabilities are classified as measured at amortised cost or FVTPL. A financial liability is classified as FVTPL if it is classified as held 
for trading, it is a derivative or it is designated as such on initial recognition. Financial liabilities at FVTPL are measured at fair value and net 
gains and losses, including any interest expense, are recognised in profit and loss. All other financial liabilities are recognised, initially, at 
their fair value and are, subsequently, measured at amortised cost using the effective interest method. 

iii) Derecognition
Financial assets
The Group derecognises a financial asset when the contractual rights to the cash flows from the financial asset expire, or it transfers the 
rights to receive the contractual cash flows in a transaction in which, substantially, all of the risks and rewards of ownership of the financial 
asset are transferred or in which the Group neither transfers nor retains, substantially, all of the risks and rewards of ownership and it does 
not retain control of the financial asset.

Financial liabilities
The Group derecognises a financial liability when its contractual obligations are discharged, cancelled or expired. The Group also 
derecognises a financial liability when its terms are modified and the cash flows of the modified liability are substantially different, in which 
case a new liability based on the modified terms is recognised at fair value. 

On derecognition of a financial liability, the difference between the carrying amount extinguished and the consideration paid (including any 
non-cash assets transferred or liabilities assumed) is recognised in profit or loss. 

iv) Offsetting
Financial assets and financial liabilities are offset and the net position presented in the statement of financial position when, and only when, 
the Group currently has a legally enforceable right to set off the amounts and it intends either to settle them on a net basis or to realise the 
asset and settle the liability simultaneously. 

v) Derivatives
Derivative financial instruments are used to manage risks arising from changes in foreign currency exchange rates relating to the purchase 
of overseas sourced products. The Group does not hold or issue derivative financial instruments for trading purposes. The Group uses the 
derivatives to hedge highly probable forecast transactions and, therefore, the instruments are largely designated as cash flow hedges. 

Derivatives are initially recognised at fair value on the date a contract is entered into and are subsequently remeasured at their fair value. 

At inception of designated hedging relationships, the Group documents the risk management objective and strategy for undertaking the 
hedge. The Group also documents the economic relationship between the hedged item and the hedging instrument, including whether the 
changes in the cash flows of the hedged item and hedging instrument are expected to offset each other. 

The effective element of any gain or loss from remeasuring the derivative instrument is recognised in OCI and accumulated in the hedging 
reserve. Any element of the remeasurement of the derivative instrument that does not meet the criteria for an effective hedge is recognised 
immediately in the Group Income Statement within finance income or cost of sales.

When the hedged forecast transaction subsequently results in the recognition of a non-financial item, such as inventory, the amount 
accumulated in the hedging reserve is included directly in the initial cost of the non-financial item when it is recognised. 

When a hedging instrument expires or is sold, or when a hedge no longer meets the criteria for hedge accounting, any cumulative gain 
or loss existing in other comprehensive income at that time remains in other comprehensive income and is recognised when the forecast 
transaction is ultimately recognised in the income statement. When a forecast transaction is no longer expected to occur, the cumulative 
gain or loss that was reported in other comprehensive income is recognised immediately in profit or loss.

The full fair value of a hedging derivative is classified as a non-current asset or liability if the remaining maturity of the hedged item is more 
than 12 months or, as a current asset or liability, if the remaining maturity of the hedged item is less than 12 months.

180

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSvi) Impairment
The Group recognises loss allowances for expected credit losses (“ECLs”) on trade receivables, contract assets and lease receivables 
measured at amortised cost. This includes the Parent Company receivables. These are always measured at an amount equal to lifetime 
ECL. The maximum period considered when estimating ECLs is the maximum contractual period over which the Group is exposed to 
credit risk. There is limited exposure to ECLs due to the business model.

When determining whether the credit risk of a financial asset has increased significantly since initial recognition, and when estimating ECL, 
the Group considers reasonable and supportable information that is relevant and available without undue cost or effort. This includes both 
qualitative and quantitative information and analysis, based on the Group’s historical experience and informed credit assessment and 
forward-looking information. 

The Group assumes that the credit risk on a financial asset has increased significantly if it is more than 30 days past due. The Group 
considers a financial asset to be in default when the financial asset is more than 90 days past due. 

Loss allowances for financial assets measured at amortised cost are deducted from the gross carrying amount of the assets. 

The gross carrying amount of a financial asset is written off (either partially or in full) to the extent that there is no realistic prospect of 
recovery. This is generally the case when the Group determines that the debtor does not have the assets or sources of income that could 
generate sufficient cash flows to repay the amounts subject to the write-off. However, financial assets that are written off could still be 
subject to enforcement activities in order to comply with the Group’s procedures for recovery of amounts due. 

Estimates and Judgements
The preparation of the consolidated financial statements requires management to make judgements, estimates and assumptions that 
affect the application of policies and reported amounts of assets and liabilities, income and expenses. The estimates and associated 
assumptions are based on historical experience and various other factors that are believed to be reasonable under the circumstances, the 
results of which form the basis of making judgements about the carrying value of assets and liabilities that are not readily apparent from 
other sources. Actual results may differ from the estimates.

Estimates are monetary amounts in the financial statement that are subject to measurement uncertainty and judgements are decisions 
taken by management on accounting measurements and recognition criteria.

The judgements and key sources of estimation uncertainty that have a significant effect on the amounts recognised in the financial 
statements are detailed below:

Impairment of Assets within Retail and Car Servicing
Goodwill and other assets are subject to impairment reviews based on whether current or future events and circumstances suggest that 
their recoverable value may be less than their carrying value. Recoverable amount is based on a calculation of expected future cash flows, 
which includes management assumptions and estimates of future performance. Details of the assumptions used in the impairment review 
of goodwill and other assets are explained in Note 11.

The carrying amount of these assets and liabilities can be seen in the notes to the financial statements on pages 191 to 192. Sensitivity 
analysis on the key assumption in the value-in-use calculations has been undertaken on the two groups of cash-generating units (Retail 
and Car Servicing) independently of one another, which found that there is a more than adequate amount of headroom before an 
impairment could be triggered. For further information see Note 11.

Halfords have also considered the carrying value of the intercompany balances in the Parent Company accounts. The same future cash 
flows that were used in the goodwill sensitivity modelling were used for this impairment assessment, no issues were found.

Allowances Against the Carrying Value of Inventories
The Group reviews the market value of and demand for its inventories on a periodic basis to ensure that recorded inventory is stated at 
the lower of cost and net realisable value. In assessing the ultimate realisation of inventories, the Group is required to make estimates 
regarding future demand and to compare these with the current or committed inventory levels. Assumptions have been made relating to 
the timing and success of product ranges, which would impact estimated demand and selling prices. 

A sensitivity analysis has been carried out on the carrying value of inventory. This showed a 10% change in provisions applied to clearance 
stock would impact the net realisable value of inventories by £0.3m. A 10% change in the current selling price of products would impact 
the net realisable value of inventories by £1.8m.

Hedging Stock Turn

The group uses average inventory days to identify the effective fair value gains and losses on foreign currency forwards designated in the 
cash flow hedge accounting relationship to be removed from the cash flow hedge reserve and recognised as an adjustment to the carrying 
amount of the inventory at each reporting date. The group calculates average inventory days based on the Groups’ foreign currency cost 
of sales and inventory balances at each reporting date.

181

 halfords.annualreport2023.comAccounting  
Policies

Acquisition of Lodge
On acquisition of Lodge, the Group have used judgement in assessing the fair value of assets and liabilities acquired as a business 
combination. The Group have also used judgement in identifying and assessing the fair value of intangibles held within the opening 
balance sheet.

On assessment, the below categories of intangible asset were identified:

•  Customer relationships with the B2B customers in contract with the business; and

•  The value of the brands acquired.

An adjustment to the deferred tax liability was made related to the total value of the intangible assets and fixed asset valuation changes.

In assessing the forecasted future cash flows, synergies which were expected to impact the acquired business have been included, where 
other market participants would also be in the position to benefit from these synergies. This forecast, when compared with the purchase 
consideration, generated a discount rate, which was, in turn, used to value the intangible assets recognised.

Lease Terms and Incremental Borrowing Rate 
Under IFRS 16, the Group recognises a right-of-use asset representing its right to use the underlying asset and a lease liability representing 
its obligation to make lease payments. The lease liability is initially measured at the present value of the remaining lease payments, 
discounted using the Group’s incremental borrowing rate, adjusted to take into account the risk associated with the length of the lease, 
which ranges between 1 and 25 years, and the location of the lease. The Group has, therefore, made a judgement to determine the 
incremental borrowing rate used. The weighted average incremental borrowing rate in FY23 was 2.23%. Halfords review the incremental 
borrowing rate against the property yields to ensure the rates move appropriately against the weighted average reference rate for UK 
properties and concluded the rates appear reasonable. 

In determining lease terms, management considers all facts and circumstances that create an economic incentive to exercise an extension 
option, or not exercise a termination option. Extension options (or periods after termination options) are only included in the lease term if 
the lease is reasonably certain to be extended (or not terminated).

For leases of warehouses, retail stores, autocentres and equipment, the following factors are normally the most relevant:

•  Review of profitability of each store and garage. 

•  If there are significant penalties to terminate (or not extend), the Group is, typically, reasonably certain to extend (or not terminate).

•  If any leasehold improvements are expected to have a significant remaining value, the Group is, typically, reasonably certain to extend 

(or not terminate) .

Otherwise, the Group considers other factors including historical lease durations and the costs and business disruption required to replace 
the leased asset. Most extension options in vehicle leases have not been included in the lease liability, because the Group could replace 
the assets without significant cost or business disruption.

Capitalisation of internal costs
Where a project is deemed to meet the requirements of IAS 38, the Group capitalises material internal costs using a blended rate on the 
basis of time recorded against projects. This is calculated using actual salaries of relevant colleagues during the current year.

Adoption of New and Revised Standards
The Group has applied the following interpretations and amendments for the first time in these financial statements:

•  Reference to Conceptual Framework – amendments to IFRS 3.

•  Property, Plant and Equipment – Proceeds before Intended Use – amendments to IAS 16.

•  Onerous Contracts – Cost of Fulfilling a Contract – amendments to IAS 37.

•  Annual Improvements to IFRS Standards 2018–2020.

The application of these new interpretations and amendments did not have a material impact on the financial statements.

New Standards and Interpretations Not Yet Adopted
Certain new accounting standards and interpretations have been published that are not yet effective and have not been adopted by 
the Group. These standards are not expected to have a material impact on the entity in the current or future reporting periods and on 
foreseeable future transactions.

182

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSNotes to the  
Financial Statements

1. Operating Segments
The Group has two reportable segments, Retail and Car Servicing, which are the Group’s strategic business units. Car Servicing became a 
reporting segment of the Group as a result of the acquisition of Nationwide Autocentres on 17 February 2010. The strategic business units 
offer different products and services, and are managed separately because they require different operational, technological and marketing 
strategies.

The operations of the Retail reporting segment comprise the retailing of automotive, leisure and cycling products and services through 
retail stores and online. The operations of the Car Servicing reporting segment comprise car servicing and repair performed from garages 
and vans.

The Chief Operating Decision Maker is the Executive Directors. Internal management reports for each of the segments are reviewed by 
the Executive Directors on a monthly basis. Key measures used to evaluate performance are Revenue and Operating Profit. Management 
believe that these measures are the most relevant in evaluating the performance of the segment and for making resource allocation 
decisions.

The following summary describes the operations in each of the Group’s reportable segments. Performance is measured based on segment 
operating profit, as included in the management reports that are reviewed by the Executive Directors. These internal reports are prepared 
in accordance with IFRS accounting policies, with IFRS 16 accounting entries applied at a Group level.

All material operations of the reportable segments are carried out in the UK and all material non-current assets are located in the UK. The 
Group’s revenue is driven by the consolidation of individual small value transactions and as a result Group revenue is not reliant on a major 
customer or Group of customers. All revenue is from external customers.

Income statement
Revenue
Segment result before non-underlying items
Non-underlying items
Segment result 
Unallocated expenses1
Operating profit
Finance costs
Profit before tax
Taxation

Profit for the year
Products and services transferred at a point in time
Products and services transferred over time
Revenue

52 weeks to 
31 March
2023
Total
£m
 1,593.5 
 69.0 
(8.0)
 61.0 
(5.4)
 55.6 
(12.1)
 43.5 
(9.5)

 34.0 
 1,495.1 
 98.4 
 1,593.5 

Retail 
£m
 979.6 
 58.6 
(0.7)
 57.9 

Car Servicing
£m
 613.9 
 10.4 
(7.3)
 3.1 

 915.7 
 63.9 
 979.6 

 579.4 
 34.5 
 613.9 

1  Unallocated expenses have been disclosed to reflect the format of the internal management reports reviewed by the Chief Operating Decision maker and include an amortisation 

charge of £5.4m in respect of assets acquired through business combinations (2022: £3.1m).

Income statement
Revenue
Segment result before non-underlying items
Non-underlying items
Segment result 
Unallocated expenses1
Operating profit
Finance costs
Profit before tax
Taxation
Profit for the year
Products and services transferred at a point in time
Products and services transferred over time
Revenue

*Restated, see Note 29 for further information.

Retail 
£m
 1,001.6 
 89.8 
 8.9 
 98.7 

Car Servicing
£m
 380.8 
 14.4 
(2.1)
 12.3 

 948.9 
 52.7 
 1,001.6 

 352.0 
 28.8 
 380.8 

52 weeks to 
1 April
2022*
Total
£m
 1,382.4
 104.2 
 6.8 
 111.0 
(3.1)
 107.9 
(11.3)
 96.6 
(18.9)
 77.7 
 1,300.9 
 81.5 
 1,382.4

183

 halfords.annualreport2023.comNotes to the  
Financial Statements

1. Operating Segments continued

Other segment items:
Capital expenditure
Depreciation and impairment expense
Impairment of right-of-use asset
Amortisation of right-of-use asset
Amortisation of intangible assets

Other segment items:
Capital expenditure
Depreciation and impairment expense
Impairment of right-of-use asset
Amortisation of right-of-use asset
Amortisation of intangible assets

52 weeks to 
31 March
2023
Total
£m
 48.1 
 29.3 
 (2.3)   
 77.5 
 17.9 

52 weeks to 
2 April
2022
Total
£m
 49.2 
 20.3 
 – 
 69.9 
 15.8 

Retail 
£m
 26.6 
 17.2 
 (2.3)  
 53.0 
 15.5 

Car Servicing
£m
 21.5 
 12.1 
 –   
 24.5 
 2.4 

Retail 
£m
 31.1 
 13.1 
 – 
 54.1 
 14.2 

Car Servicing
£m
 18.1 
 7.2 
 – 
 15.8 
 1.6 

There have been no significant transactions between segments in the 52 weeks ended 31 March 2023 (2022: £nil).

2. Operating Expenses

For the period
Selling and distribution costs
Administrative expenses, before non-underlying items
Non-underlying administrative expenses (See Note 5)
Administrative expenses
Operating expenses

3. Operating Profit

For the period
Operating profit is arrived at after charging/(crediting) the following expenses/(incomes) as 
categorised by nature:
Expenses relating to leases of low-value assets, excluding short-term lease of low-value assets
Expenses relating to short-term leases
Rentals receivable under operating leases
Landlord surrender premiums
Loss on disposal of property, plant and equipment, and intangibles
Amortisation of intangible assets
Amortisation of right-of-use assets
Depreciation of owned property, plant and equipment
Impairment of:
– owned property, plant and equipment
– right-of-use assets
Trade receivables impairment
Staff costs (see Note 4)
Cost of inventories consumed in cost of sales

184

52 weeks to
31 March
2023
£m
590.6
131.1
 8.0 
139.1
729.7

52 weeks to
1 April
2022
£m
 472.6 
148.0
(6.8)
141.2
613.8

52 weeks to
31 March
2023
£m

52 weeks to
1 April
2022
£m

 2.0 
 4.8 
(2.6)
(1.0)
 1.7
 17.9 
 77.5 
 28.1 

 1.2 
 (2.3) 
 (0.3) 
 359.1 
 792.5 

 1.6 
 8.8 
(2.6)
(0.8)
 1.8 
 15.8 
 69.6 
 20.6 

(0.3)
 – 
 0.1 
 319.5 
 655.0 

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS3. Operating Profit continued

The total fees payable by the Group to BDO LLP and their associates during the period was £1.7m (2022: £1m), in respect of the services 
detailed below:

For the period
Fees payable for the audit of the Company’s accounts
Fees payable to BDO LLP and their associates for other services:
The audit of the Company’s subsidiary undertakings, pursuant to legislation
Audit-related assurance services

4. Staff Costs

For the period
The aggregated remuneration of all employees including Directors comprised:
Wages and salaries
Redundancies included in non-underlying items
Social security costs
Equity settled share-based payment transactions (Note 23)
Contributions to defined contribution plans (Note 25)

Staff costs recognised within intangible asset additions in the period totalled £5.4m (2022: £6.6m).

Average number of persons employed by the Group, including Directors, during the period:
Stores/Autocentres
Central warehousing
Support Centre

Staff cost allocation changed during FY23 following a business reorganisation, such that more staff were 
allocated to the support centre than in previous years.

Key Management Compensation

For the period
Salaries and short-term benefits
Social security costs
Pensions
Share-based payment charge

52 weeks to
31 March
2023
£'000
65.0

52 weeks to
1 April
2022
£'000
 55.0 

 1,398.0
 235.0 
 1,698.0 

 849.0 
 115.0 
 1,019.0 

52 weeks to
31 March
2023
£m

52 weeks to
1 April
2022
£m

324.5
1.9
25.6
2.4
10.1
364.5

288.2
0.3
23.1
7.8
6.7
326.1

Number

Number

10,674
794
1,433
12,901

9,959
633
920
11,512

52 weeks to
31 March
2023
£m
3.2
0.6
0.2
 2.4 
6.4

52 weeks to
1 April
2022
£m
6.6
0.9
0.3
3.8
11.6

Key management compensation includes the emoluments of the Board of Directors and the emoluments of the Halfords Limited and 
Halfords Autocentres management boards. 

Full details of Directors’ remuneration and interests are set out in the audited tables in the Directors’ Remuneration Report on pages 128 to 
152, which form part of these financial statements.

185

 halfords.annualreport2023.comNotes to the  
Financial Statements

5. Non-underlying Items

For the period
Non-underlying operating expenses:
Organisational restructure costs (a)
Acquisition and investment-related fee (b)
Provision for expected settlement of an ongoing legal case (c)
Closure costs (d)
Non-underlying items before tax
Tax on non-underlying items (e) 
Non-underlying items after tax

52 weeks to
31 March
2023
£m

52 weeks to
1 April
2022
£m

 6.3 
 1.9 
 –   
(0.2)
 8.0 
(1.1)
 6.9 

 1.1 
 2.8 
(2.2)
(8.5)
(6.8)
 1.7 
(5.1)

a. In the current and prior period, separate and unrelated organisational restructuring activities were undertaken. In FY22, a strategic 

redesign of the in-store operating model was undertaken to better meet our customers’ expectations and deliver a consistent shopping 
experience across our estate. In FY23, the group have undertaken a restructure of the support centre.

Costs in relation to the organisational restructuring activities are made up of: redundancy costs of £3.1m (PY: £0.3m), £1.6m (PY: £0.8m) 
for the replacement of the WMS system, £0.4m (PY: £nil) relating to our master data management system and £1.2m for the new 
system and financial dual running costs inccurred in the integration of National Tyre. These costs are not part of recurring business and 
therefore, have been deemed non-underlying expenses.

b. In the current and prior periods, costs were incurred in relation to the investments in National Tyre, Iverson, HaveBike, and Universal.  

–  £1.9m costs incurred (PY: £2.5m) relating to professional fees in respect of acquisition of National Tyre and Lodge Tyre; 

–  In FY22 £0.2m related to the acquisition of trade and assets of both Iverson and HaveBike; 

–  In FY22 £0.1m related to the acquisition of Universal.  

c. During the prior period the HMRC audit into National Minimum Wage was concluded and fully settled and paid, this led to a final release 

of the provision of £2.2m.

d.  In the current year, £3.6m of closure costs were recognised representing the costs associated with the closure of a number of garages 

across Autocentres after a review of the garage portfolio post-acquisition of National Tyre. In FY22 closure costs were recognised relating 
to the closure of a number of stores and garages following a strategic review of the profitability of the physical estate. The provision related 
to the impairment of right-of-use assets and tangible assets and property costs as well as ongoing onerous commitments under the lease 
agreements and other costs associated with the property exits. We continue to utilise the provision in the current year but have also had a 
release of £3.8m (PY: £8.5m) as a result of a £2.3m impairment reversal and a £1.5m change in lease terms.

e. The tax charge of £1.1m represents a tax rate of 13.8% applied to non-underlying items. The prior period represents a tax credit at 

13.6% applied to non-underlying items.

6. Finance Income and Costs

Recognised in profit or loss for the period 
Finance costs:
Bank borrowings
Amortisation of issue costs on loans 
Commitment and guarantee fees
Interest payable on lease liabilities
Finance costs

186

52 weeks to
31 March
2023
£m

52 weeks to
1 April
2022
£m

(1.4)
(0.8)
(1.1)
(8.8)
(12.1)

(0.1)
(0.7)
(1.5)
(9.0)
(11.3)

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS7. Taxation 
Amounts recognised through the Income Statement

For the period
Current taxation
UK corporation tax charge for the period
Adjustment in respect of prior periods

Deferred taxation
Origination and reversal of temporary differences
Effect of changes in tax rates
Adjustment in respect of prior periods

Total tax charge for the period

Amounts recognised through Other Comprehensive Income

For the period
Deferred taxation
Origination and reversal of temporary differences
Adjustment in respect of prior periods
Total tax (credit)/charge to OCI for the period

Amounts recognised directly in Equity

For the period
Deferred taxation
Origination and reversal of temporary differences
Total tax recognised directly in Equity

Reconciliation of effective tax rate
The tax charge is reconciled with the standard rate of UK corporation tax as follows:

For the period
Profit before tax
UK corporation tax at standard rate of 19% (2022: 19%)
Factors affecting the charge for the period:
Depreciation on expenditure not eligible for tax relief
Impact of super deduction capital allowances uplift
Employee share options
Other disallowable expenses
Adjustment in respect of prior periods
Impact of overseas tax rates
Impact of change in tax rate on deferred tax balance
Total tax charge for the period

52 weeks to
31 March
2023
£m

52 weeks to
1 April
2022
£m

 8.3 
 1.0 
 9.3 

 1.2 
 0.3 
(1.3)
 0.2 
 9.5 

 15.9 
(0.4)
 15.5 

 3.4 
(1.7)
 1.7 
 3.4 
 18.9 

52 weeks to
31 March
2023
£m

52 weeks to
1 April
2022
£m

 (1.1) 
–
 (1.1)  

 1.2 
 0.1 
 1.3 

52 weeks to
31 March
2023
£m

52 weeks to
1 April
2022
£m

 0.9 
 0.9 

(0.4)
(0.4)

52 weeks to
31 March
2023
£m
 43.5 
 8.3 

52 weeks to
1 April
2022
£m
 96.6 
 18.4 

 0.6 
(0.7)
 0.8 
 0.8 
(0.3)
(0.3)
 0.3 
 9.5 

 0.3 
(1.3)
 1.5 
 0.8 
 1.3 
(0.3)
(1.8)
 18.9 

An increase to the main rate of corporation tax to 25% from 1 April 2023 was substantively enacted on 24 May 2021. This will increase the 
Company’s future current tax charge accordingly. The deferred tax asset at 31 March 2023 has been calculated based on the rate of 25% 
substantively enacted at the balance sheet date.

187

 halfords.annualreport2023.comNotes to the  
Financial Statements

7. Taxation continued
The effective tax rate of 21.9% (2022: 19.5%) is higher than the UK corporation tax rate principally due to the impact of current and 
deferred tax on employee share options and non-deductible expenditure on business acquisitions.

The tax charge for the period was £9.5m (2022: £18.9m), including a £1.1m credit (2022: £1.7m charge) in respect of tax on non-
recurring items.

The Group engages openly and proactively with tax authorities both in the UK, and internationally, where it trades and sources products, 
and is considered low risk by HM Revenue and Customs (“HMRC”). The Company is fully committed to complying with all of its tax 
payment and reporting obligations. 

In this period, the Group’s contribution to the UK Exchequer from both taxes paid and collected exceeded £261m (2022: £232m) with 
the main taxes including corporation tax £4.7m (2022: £12.3m), net VAT £114.8m (2022: £116.9m), employment taxes of £94.2m (2022: 
£69.5m) and business rates £39.2m (2022: £25.3m). 

At 31 March 2023, the Group has unused tax losses of £57.4m (2022: £62.6m) and fixed asset temporary differences of £36.7m (2022: 
£36.7m) available for offset against future profits. A deferred tax asset has been recognised in respect of £23.7m (2022: £28.9m) of the 
losses and £36.7m (2022: £36.7m) of the fixed asset temporary difference where management considers it probable there will be future 
taxable profits available for offset. The net impact of this recognition is a deferred tax asset of £5.9m in relation to losses and £9.2m in 
relation to fixed asset temporary differences.

No deferred tax asset has been recognised in respect of the remaining £35.3m (2022: £33.7m) which materially relates to tax losses as it 
is not considered probable that there will be future taxable profits available for offset. The net impact of this balance is an unrecognised 
deferred tax asset of £8.8m. These losses may be carried forward indefinitely.

8. Dividends

For the period
Equity – ordinary shares
Final for the 52 weeks to 1 April 2022 – paid 6.0p per share (52 weeks to 2 April 2021: 5.0p)
Interim for the 52 weeks to 31 March 2023 – paid 3.0p per share (52 weeks to 1 April 2022: 3.0p)

52 weeks to
31 March
2023
£m

52 weeks to
1 April
2022
£m

 13.0 
 6.5 
 19.5 

 9.9 
 6.6 
 16.5 

In addition, the Directors are proposing a final dividend in respect of the financial period ended 31 March 2023 of 7.0p per share (2022: 
6.0p per share), which will absorb an estimated £15.3m (2022: £13.0m) of shareholders’ funds. It will be paid on 15 September 2023 to 
shareholders who are on the register of members on 11 August 2023.

9. Earnings Per Share
Basic earnings per share are calculated by dividing the profit attributable to ordinary shareholders by the weighted average number of 
ordinary shares in issue during the period. The weighted average number of shares excludes shares held by an Employee Benefit Trust 
(see Note 22) and has been adjusted for the issue/purchase of shares during the period.

For diluted earnings per share, the weighted average number of ordinary shares in issue is adjusted to assume conversion of all dilutive 
potential ordinary shares. These represent share options granted to employees where the exercise price is less than the average market 
price of the Company’s ordinary shares during the 52 weeks to 31 March 2023.

The Group has also chosen to present an alternative earnings per share measure, with profit adjusted for non-underlying items because it 
better reflects the Group’s underlying performance.

For the period
Weighted average number of shares in issue
Less: shares held by the Employee Benefit Trust (weighted average)
Weighted average number of shares for calculating basic earnings per share
Weighted average number of dilutive shares 
Total number of shares for calculating diluted earnings Per Share

188

52 weeks to
31 March
2023
Number of 
shares
m
 218.9 
(1.5)
 217.4 
 10.0 
 227.4 

52 weeks to
1 April
2022
Number of 
shares
m
 205.7 
(1.0)
 204.7 
 9.0 
 213.7 

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS9. Earnings Per Share continued

For the period
Basic earnings attributable to equity shareholders 
Non-underlying items (see Note 5):
  Operating expenses
  Finance costs
  Tax on non-underlying items
Underlying earnings before non-underlying items

For the period
Basic earnings per ordinary share
Diluted earnings per ordinary share
Basic earnings per ordinary share before non-underlying items
Diluted earnings per ordinary share before non-underlying items

52 weeks to
31 March
2023
£m
 34.0 

52 weeks to
1 April
2022
£m
 77.7 

 8.0 
 –   
(1.1)
 40.9 

(6.8)
 – 
 1.7 
 72.6 

52 weeks to
31 March
2023
15.6p
15.0p
18.8p
18.0p

52 weeks to
1 April
2022
37.9p
36.4p
35.5p
34.0p

10. Acquisition of Subsidiaries
Lodge Tyre Acquisition
On 4 October 2022, the Group acquired 100% of the issued share capital of LTC Trading Holdings Limited (“Lodge Tyre”) and its subsidiary 
companies (see page 208) for a initial consideration of £33.5m (excluding transaction costs). Lodge Tyre comprises over 50 garages and a 
fleet of vans, which provide support for retail and B2B customers, with centres across central England. 

The principle reason for the acquisition was to build on the already successful Commercial Fleet Services business operated via our 
McConechy’s and Universal operations and significantly increase our coverage across Britain.

Details of the fair value of identifiable assets and liabilities acquired, purchase consideration and goodwill are as follows (fair value is used 
apart from leases, contingent liabilities and income taxes).

Book value
£m

Fair value 
adjustment
£m

IFRS 16 
adjustment
£m

Final fair 
value
£m 

The LTC Trading Holdings net assets at the acquisition date
Intangible assets 
Tangible assets
Right-of-use asset
Inventories
Trade and other receivables
Cash
Trade and other payables
Lease liability
Borrowings
Other taxation and social security
Current tax liabilities
Provisions
Deferred tax liability
Total

 – 
 3.8 
 –   
 9.0 
 19.0 
 0.3 
(20.1)
–
(1.7)
(1.0)
(0.3)
(0.5)
(0.3)
 8.2 

 13.9
 – 
 – 
 – 
 – 
 – 
 – 
 – 
 – 
 – 
 – 
 – 
(3.5)
 10.4 

 – 
 – 
 6.3 
 – 
 – 
 – 
 – 
 (6.3) 
 – 
 – 
 – 
 – 
 – 
 – 

 13.9 
 3.8 
 6.3 
 9.0 
 19.0 
 0.3 
(20.1)
(6.3)
(1.7)
(1.0)
(0.3)
(0.5)
(3.8)
 18.6 

189

 halfords.annualreport2023.comNotes to the  
Financial Statements

10. Acquisition of Subsidiaries continued
Goodwill
Goodwill was recognised as a result of the acquisition as follows:

Initial consideration (£33.5m net cash, £0.9m owing to sellers at year end)
FV of contingent consideration (payable March 2024)
Less fair value of identifiable (assets)/liabilities 
Goodwill 
Intangible assets:
Customer relationships
Brand names
Total

£m
 33.5 
 3.2 
(18.6)
 18.1 

 12.1 
 1.8 
 13.9 

None of the goodwill acquired is expected to be deductible for income tax purposes. The goodwill constitutes the acquisition of customer 
relationships.

The Lodge businesses contributed £44.0m revenue, £3.6m of EBITDA and £2.0m of underlying profit before tax, for the period between 
the date of acquisition and the balance sheet date.

If the acquisition of the Lodge business had been completed on the first day of the financial year, Group revenues for the period 
would have been £48m higher and Group EBITDA would have been £3.3m higher (before amortisation of intangible assets arising on 
consolidation).

Acquisition costs of £1.4m arose as a result of the transaction. These have been recognised as part of non-underlying costs in the 
consolidated income statement (see Note 5).

11. Intangible Assets

Cost
At 2 April 2021
Additions
Additions from acquisitions
Disposals
At 1 April 2022
Additions
Additions from acquisitions
Disposals
At 31 March 2023
Amortisation
At 2 April 2021
Charge for the period
Disposals
At 1 April 2022
Charge for the period
Disposals
At 31 March 2023
Net book value at 31 March 2023
Net book value at 1 April 2022

 Brand
names and
trademarks
£m

Customer 
relationships
£m

Supplier 
relationships
£m

Computer 
software
£m

Goodwill
£m

 11.5 
 – 
 0.8 
 – 
 12.3 
 – 
 1.8 
 – 
 14.1 

 5.1 
 0.8 
 – 
 5.9 
 1.0 

 6.9 
 7.2 
 6.4 

 16.9 
 – 
 6.2 
 – 
 23.1 
 – 
12.1 
 – 
 35.2 

 12.7 
 0.9 
 – 
 13.6 
 1.7 

 15.3 
 19.9 
 9.5 

 9.4 
 – 
 – 
 – 
 9.4 
 – 
 – 
 – 
 9.4 

 2.4 
 0.7 
 – 
 3.1 
 0.7 

 3.8 
 5.6 
 6.3 

 87.7 
 21.4 
 – 
(0.8)
 108.3 
 25.0 
 – 
(0.5)
 132.8 

 59.7 
 13.4 
(0.7)
 72.4 
 14.5 
(0.3)
 86.6 
 46.2 
 35.9 

 374.4 
 0.6 
 31.0 
 – 
 406.0 
-
 18.7
 – 
 424.7 

 21.7 
 – 
 – 
 21.7 
 – 
 – 
 21.7 
 403.0 
 384.3 

Total
£m

 499.9 
 22.0 
 38.0 
(0.8)
 559.1 
 25.0 
 32.6 
(0.5)
 616.2 

 101.6 
 15.8 
(0.7)
 116.7 
 17.9 
(0.3)
 134.3 
 481.9 
 442.4 

190

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS11. Intangible Assets continued
1) Retail
The table below shows the split of goodwill in the retail CGU:

Company Goodwill related to

Halfords Holdings Limited
Tredz Limited and Wheelies Direct Limited
Boardman Bikes Limited and Boardman International Limited
Total for Retail CGU

Amount

Acquired

253.1
9.5
10.7
273.3

31st August 2022
23rd May 2016
4th June 2014

2) Car Servicing
In FY23 an additional £0.3m of goodwill has been recognised for the Axle Group as the balances initially disclosed as part of the acquired 
net assets were reviewed under the terms of IFRS 3, Business Combinations. As part of this review, four areas were identified where 
assets and liabilities, provisionally, recognised should have been adjusted based on information gathered by management within the initial 
12-month period post acquisition. 

The table below shows the split of goodwill in the Car Servicing CGU, which relates to a portfolio of garages and fleet vans across the 
United Kingdom.

Company Goodwill related to
LTC Trading Holding
APT Tyre Distributors Limited
Axle Group
Iverson Tyres Limited
The Universal Tyre Company (Deptford) Limited
McConechy’s
Victor Holdings Limited (Tyres on the Drive)
Nationwide Autocentres
Total for Car Servicing CGU

Amount
18.1
0.3
31.3
0.6
2.1
6.9
0.7
69.7
129.7

Acquired
4th October 2022
11th May 2022
9th December 2021
1st December 2021
15th April 2021
5th November 2019
14th October 2019
17th February 2010

The Group is required to test, on an annual basis, whether goodwill has suffered any impairment. The recoverable amount of goodwill 
is determined based on “value-in-use” calculations for each of the two groups of CGUs, being Retail and Car Servicing. This is the 
lowest level within the Group to which the goodwill is monitored for internal management purposes, which is not higher than the Group’s 
operating segments as reported in Note 1. 

This requires estimation of the present value of future cash flows expected to arise from the continuing operation of the CGU. Cash flow 
projections are based on financial business plans prepared by management covering a five-year period, which are reviewed and approved 
by the Board. Plans are based on both past performance and expectations for future market development, linked to the strategy of the 
Group as set out in the Strategic Report section in these financial statements.

These estimates require assumptions over future sales performance, future costs, and long-term growth rates, as well as the application 
of an appropriate discount rate. Management have used the 5-year projections approved by the Board for the basis of the impairment 
reviews. This was based on small like-for-like growth within retail and car servicing of 2.4%, including the impact of acquisitions made in 
the current period. Cash outflows required to replace leased assets, which are essential to the ongoing operation of the CGU, were also 
considered and the estimates were informed by the Group’s recent lease negotiations. Management has considered other reasonably 
possible changes in key assumptions that would cause the carrying amounts of goodwill to exceed the value in use for the retail and car 
servicing groups of CGUs. 

The growth rates used to extrapolate cash flows beyond the plan period, as set out in the table below, do not exceed long-term industry 
averages and reflect the revenue growth and ongoing efficiency initiatives, and the relative maturity of the two groups of CGUs. The growth 
rates for both the retail and car servicing groups of CGUs have been reviewed and updated as required to reflect the current strategy. 

The discount rate is a pre-tax rate that reflects the current market assessment of the time value of money and the risks specific to the 
cash-generating units. The pre-tax discount rates used to calculate value in use are derived from the Group’s post-tax weighted average 
cost of capital, incorporating the impact of IFRS 16, and adjusted for the specific risks relating to each cash-generating unit. The discount 
rates used are shown below:

Discount rate
Growth rate

Notes:

1  Pre-tax discount rate applied to the cash flow projections.

2  Growth rate used to extrapolate cash flows beyond the five-year budget period.

Notes
1
2

2023
10.9%
1.0%

2022
10.1%
1.0%

191

 halfords.annualreport2023.comNotes to the  
Financial Statements

11. Intangible assets continued
Sensitivity analysis on the key assumptions in the value-in-use calculations has been undertaken, this found that there is a more than 
adequate amount of headroom before an impairment would be triggered. For Retail and Car Servicing, there is no reasonably possible 
change in key assumptions, including those relating to future sales performance and future costs, that would lead to an impairment. 
Modelling included looking at the effect of a 1% decrease in terminal growth rate and a 1% increase in discount rate. Both separately and 
combined, these showed adequate headroom and, due to the maturity of the business, it is not deemed reasonable that these would move 
further. Further stress testing also took place, which showed EBIT and, thus, sales would need to move by a significant percentage before 
an impairment would be triggered. Management did not believe this percentage movement was likely. Results of this sensitivity analysis 
are shown below:

Original headroom
Headroom using a discount rate increased by 1%
Headroom using a terminal growth rate decreased by 1%
Headroom using a combined 1% decrease in terminal growth rate and 1% increase in discount rate

Retail
2023
£m
225.3
138.6
105.3
47.7

Car Servicing
2023
£m
165.3
107.6
95.4
54.7

In addition to the sensitivity testing performed, management have performed a stress test, which shows EBIT year on year would need to 
decrease by 32.9% within Retail and 27.9% within Autocentres before an impairment issue would be triggered. This is considered unlikely.

Based on the analysis summarised above, the Directors were satisfied that no reasonably possible change in key assumptions would lead 
to an impairment; the Directors have concluded that the recoverable value of the Group’s CGUs exceeded their carrying amount.

12. Property, Plant and Equipment

Fixtures,
fittings
and
equipment
£m

Land and
buildings
£m

 72.6 
 5.8 
 5.8 
(0.5)
 83.7 
 6.7 
 0.4 
(2.8)
 88.0 

 51.8 
 4.0 
 – 
 – 
 55.8 
 5.4 
 0.4 
(2.3)
 59.3 
 28.7 
 27.9 

 271.6 
 21.4 
 9.5 
(3.8)
 298.7 
 16.4 
 3.4 
(8.1)
 310.4

 211.1 
 16.6 
(0.3)
(2.5)
 224.9 
 22.7 
 0.8 
(7.1)
 241.3 
 69.1
 73.8 

Total
£m

 344.2 
 27.2 
 15.3 
(4.3)
 382.4 
 23.1 
 3.8 
(10.9)
 398.4 

 262.9 
 20.6 
(0.3)
(2.5)
 280.7 
 28.1 
 1.2 
(9.4)
 300.6 
 97.8 
 101.7 

Cost 
At 2 April 2021
Additions
Additions from acquisitions
Disposals
At 1 April 2022
Additions
Additions from acquisitions
Disposals
At 31 March 2023
Depreciation
At 2 April 2021
Depreciation for the period
Impairment reversal
Disposals
At 1 April 2022
Depreciation for the period
Impairment charge
Disposals
At 31 March 2023
Net book value at 31 March 2023
Net book value at 1 April 2022

No fixed assets are held as security for external borrowings.

192

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS13. Leases
All leases where the Group is a lessee are accounted for by recognising a right-of-use asset and a lease liability except for:

•  Leases of low value assets; and 

•  Leases with a term of 12 months or less. 

i) Amounts recognised in Consolidated Statement of Financial Position
Right-of-Use Assets

At 2 April 2021
Additions on acquisition of subsidiary
Additions to right-of-use assets
Amortisation charge for the year
Effect of modification of lease
Derecognition of right-of-use assets
Impairment
At 1 April 2022
Additions on acquisition of subsidiary
Additions to right-of-use assets
Amortisation charge for the year
Effect of modification of lease
Derecognition of right-of-use assets
Impairment
At 31 March 2023

Land and 
buildings
£m
 279.9 
 82.0 
 44.6 
(66.4)
 6.8 
(1.3)
 –   

345.6
 5.8 
 23.6 
(72.8)
 1.0 
(0.7)
 2.3 
304.8

Equipment
£m
 2.9 
 –   
 5.0 
(3.5)
 0.4 
(0.2)
–
4.6
 0.5 
 7.4 
(4.7)
 –   
 –   
 –   

7.8

The impairment reversal of £2.3m relates to previously impaired properties which have now been sub-let and therefore a partial 

reinstatement to the ROU asset has been made. The total impairment charge is in non-underlying items.

Lease Liabilities

At 2 April 2021
Additions on acquisition of subsidiary
Additions to lease liabilities
Interest expense
Effect of modification to lease
Lease payments
Disposals to lease liabilities
Foreign exchange movements
At 1 April 2022
Additions on acquisition of subsidiary
Additions to lease liabilities
Interest expense
Effect of modification to lease
Lease payments
Disposals to lease liabilities
Foreign exchange movements
At 31 March 2023

Carrying value of lease liabilities included in the statement of financial position
Current liabilities
Non-current liabilities

Land and 
buildings
£m
 340.6 
 73.2 
 44.6 
 8.8 
 6.8 
(81.7)
(7.0)
(0.2)
 385.1 
 5.8 
 22.3 
 8.5 
 1.0 
(84.6)
(1.1)
 0.5 
337.5

Equipment
£m
 3.7 
 –   
 4.9 
 0.2 
 0.4 
(3.3)

 –   
 5.9 
 0.5 
 7.4 
 0.3 
 –   
(4.7)
 –   
 –   

9.4

31 March
2023
£m
 77.6 
 269.3 

Total
£m
 282.8 
 82.0 
 49.6 
(69.9)
 7.2 
(1.5)
 –   

350.2
 6.3 
 31.0 
(77.5)
 1.0 
(0.7)
 2.3 
312.6

Total
£m
 344.3 
 73.2 
 49.5 
 9.0 
 7.2 
(85.0)
(7.0)
(0.2)
 391.0 
 6.3 
 29.7 
 8.8 
 1.0 
(89.3)
(1.1)
 0.5 
346.9

1 April
2022
£m
 74.5
 316.5 

193

 halfords.annualreport2023.com 
Notes to the  
Financial Statements

13. Leases continued 

Lease Liabilities
Maturity analysis – contractual undiscounted cash flows
Less than one year
Between one and two years
Between two and three years
Between three and four years
Between four and five years 
Between five and six years
Between six and seven years
Between seven and eight years
Between eight and nine years
Between nine and ten years
After ten years
Total contractual cash flows

ii) Amounts recognised in Consolidated Income Statement

52 weeks ended 31 March 2023
Amortisation charge on right-of-use assets
Interest on lease liabilities
Expenses relating to short-term leases
Expenses relating to leases of low-value assets, excluding short-term leases of low-value 
assets
52 weeks ended 1 April 2022
Amortisation charge on right-of-use assets
Interest on lease liabilities
Expenses relating to short-term leases
Expenses relating to leases of low-value assets, excluding short-term leases of low-value 
assets

31 March
2023
£m

85.0
80.9
67.1
45.2
30.3
20.3
14.0
11.8
9.3
6.0
3.6
373.5

Land and 
buildings
£m

Equipment
£m

 72.8 
 8.5 
 4.8 

 –   

 66.4 
 8.8 
 6.8 

 –   

 4.7 
 0.3 
 –   

 2.0 

 3.5 
 0.2 
 –   

 1.6 

1 April
2022
£m

81.2
80.5
72.7
59.4
39.0
26.9
18.7
12.7
10.7
8.2
9.0
419.0

Total
£m

 77.5 
 8.8 
 4.8 

 2.0 

 69.9 
 9.0 
 6.8 

 1.6 

iii) Amounts recognised in Consolidated Statement of Cash Flows
The total cash outflow for leases in the period ended 31 March 2023 was £89.3m (2022: £85.0m).

14. Inventories

Finished goods for resale

2023
£m
256.2

2022
£m
222.1

Finished goods inventories include £13.4m (2022: £17.2m) of provisions to carry inventories at net realisable value where such value is 
lower than cost. During the period, £3.4m of inventory provisions were released (2022: £1.4m).

During the period, £4.7m was recognised as an expense in respect of the write down of inventories (2022: £7.5m) to net realisable value. 
No inventories are held as security for external borrowings.

Goods bought for resale recognised as a cost of sale amounted to £792.5m (2022: £655.0m).

Inventories at 31 March 2023 include a right to recover returned goods amounting to £1.9m (2022: £2.0m). These are measured by 
reference to the former carrying amount of the sold inventories.

194

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS15. Trade and Other Receivables

Falling due within one year:
Trade receivables
Less: provision for impairment of receivables

Trade receivables – net
Other receivables
Accrued income
Prepayments

*Prior period restated - See Note 29 for details.

2023
£m

 64.1 
(0.5)

 63.6 
 31.1 
33.2
 16.7 
 144.6 

2022*
£m

 35.4 
(0.8)

 34.6 
 18.4
27.9
 11.7 
 92.6 

Information about the Group’s exposure to credit and market risks and impairment losses for trade and other receivables is included in 
Note 21.

Accrued income at 31 March 2023 includes £29.7m (2022: 27.2m) relating to supplier income.

Included in Other receivables in FY23 is an amount of £0.8m relating to a supplier financing arrangement.

16. Cash and cash equivalents

Cash at bank and in hand

2023
£m
41.9

2022
£m
46.3

The Group’s banking arrangements are subject to a netting facility whereby credit balances may be offset against the indebtedness of 
certain other Group companies. £3.1m (31 March: £4.5m) of the Group’s cash and cash equivalents included in the balance sheet and the 
cash flow statement is held by the trustee of the Group’s employee benefit trust, in relation to the share scheme for employees (£2.4m) and 
‘Here to Help’ fund (£0.7m). Therefore, these funds are restricted and are not available to circulate within the Group on demand.

17. Borrowings

Current
Unsecured bank overdraft
Lease liabilities

Non-current
Drawdown on RCF
Lease liabilities

2023
£m

9.7
77.6
87.3

34.0
269.3
303.3

2022
£m

0.2
74.5
74.7

–
316.5
316.5

The Group’s borrowing facility is a three-year £160m revolving credit facility, with a £20.0m overdraft, which began on 4 December 2020, 
with two options to extend by a further year. During the period, this was extended with expiry date now 4 December 2025. The facility 
carries an interest rate of SONIA plus a margin, which is variable based on the gearing measures as set out in the facility covenant 
certificate and which is currently 200 basis points. Both utilisation and non-utilisation fees are also applicable, being charged when 
utilisation rises above a set percentage with non-utilisation based on a set percentage of the applicable margin. These charges are based 
on market rates as are the commitment fees.

Significant headroom exists on both financial covenants contained within the banking arrangement. The Group’s financial covenants are 
calculated on a pre-IFRS 16 basis.

Interest payable to EBITDAR >1.5
Net borrowings to EBITDA <3.0

2023
 2.2 
0.1

2022
 2.7 
(0.3)

195

 halfords.annualreport2023.comNotes to the  
Financial Statements

17. Borrowings continued
The Group had the following committed borrowing facilities available at each balance sheet date in respect of which all conditions 
precedent had been met:

Expiring within 1 year
Expiring between 1 and 2 years
Expiring between 2 and 5 years

2023
£m
 –
 – 
180.0
180.0

2022
£m
20.0
 – 
160.0
180.0

The facility of £180.0m (2022: £180.0m) relates to the Group’s revolving credit facility. £20.0m of this balance is the overdraft on the 
revolving credit facility . All these facilities incurred commitment fees at market rates.

18. Trade and other payables

Current liabilities
Trade payables
Other taxation and social security payable
Other payables
Accruals and other deferred income

Non-current liabilities
Accruals and other deferred income

*Prior period restated - See Note 29 for details.

2023
£m

 225.4 
 34.1 
 16.2 
 79.3 
 355.0 

 3.5 
 3.5 

2022*
£m

 177.6 
 33.3 
 16.8 
71.9 
 299.6 

 4.9 
 4.9 

Trade and other payables at 31 March 2023 includes £7.8m (2022: £7.2m) of deferred income in relation to product warranties, and service 
and repair plans, of which £4.3m (2022: £3.6m) is in current liabilities and £3.5m (2022: £3.6m) is in non-current liabilities. 

19. Provisions 

At 1 April 2022
Additions from acquisitions
Charged during the period
Utilised during the period 
Released during the period
At 31 March 2023
Analysed as:
Current liabilities
Non-current liabilities

Property 
related
£m
 20.5 
 0.5 
 4.3 
(4.4)
(0.5)
 20.4 

 6.3 
 14.1 

Other 
trading
£m
 6.4 
 –   
 0.6 
(0.9)
(0.4)
 5.7 

 4.9 
 0.8 

Non
trading
£m
 – 
 –   
 –   
 –   
 –   
 –   

 –   
 –   

Total
£m
 26.9 
 0.5 
 4.9 
(5.3)
(0.9)
 26.1 

 11.2 
14.9 

Property-related provisions consist of costs of associated wear and tear incurred on leasehold properties, other ongoing onerous 
commitments associated with property leases (excluding rent), and costs related to the exit of closed stores. Of the £4.3m charged to P&L 
in FY23, £2.9m is within non-underlying items. The property-related provisions will be utilised over the average remaining lease term of 
2.9 years.

Other trading provisions comprise a sales returns provision and an employer/product liability provision (of which £0.8m is expected to be 

realised in >12 months).

196

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS20. Deferred Tax

The following are the major deferred tax assets and liabilities recognised by the Group and movements thereon in the current and prior 
reporting periods.

At 2 April 2021
(Charge)/Credit to the income statement
Charge to other comprehensive income
Acquisition of subsidiary
Credit to Equity
At 1 April 2022
(Charge)/Credit to the income statement
Credit to other comprehensive income
Acquisition of subsidiary
Charge to Equity
At 31 March 2023

Property-
related items
£m
 11.2 
(3.6)
–
 1.8 
–
 9.4 
–
–
(0.3)
–
 9.1 

Short-term 
temporary 
differences 
£m
 1.7 
 0.5 
(1.3)
(0.4)
–
 0.5 
 0.4 
1.1
–
–
 2.0 

Share-based 
payments
£m
 3.2 
 0.5 
–
–
 0.4 
 4.1 
(0.7)
–
–
(0.9)
 2.5 

Intangible 
assets

£m Tax Losses
–
(3.8)
–
(0.8)
–
–
 6.9 
(1.6)
–
–
 6.9 
(6.2)
(1.0)
 1.1 
 – 
–
 –   
(3.5)
 –   
–
 5.9 
(8.6)

Total
£m
 12.3 
(3.4)
(1.3)
 6.7 
 0.4 
 14.7 
(0.2)
 1.1  
(3.8)
(0.9)
 10.9 

Deferred income tax assets and liabilities are offset when the group has a legally enforceable right to do so and when the deferred income 
taxes relate to the same fiscal authority. The offset amounts are as follows:

31 March
2023
£m
 23.0 
(12.1)
 10.9 

1 April
2022
£m
 26.8 
(12.1)
 14.7 

Deferred tax assets
Deferred tax liabilities

21. Financial Instruments and Related Disclosures

a) Treasury Policy
The Group’s treasury department’s main responsibilities are to:

•  Ensure adequate funding and liquidity for the Group;

•  Manage the interest risk of the Group’s debt;

•  Invest surplus cash;

•  Manage the clearing bank operations of the Group; and

•  Manage the foreign exchange risk on its non-sterling cash flows.

Treasury activities are delegated by the Board to the Chief Financial Officer (“CFO”). The CFO controls policy and performance through the 
line management structure to the Group Treasurer and by reference to the Treasury Committee. The Treasury Committee meets regularly to 
monitor the performance of the Treasury function.

Policies for managing financial risks are governed by Board-approved policies and procedures, which are reviewed on an annual basis. 

The Group’s debt management policy is to provide an appropriate level of funding to finance the Business Plan over the medium term at 
a competitive cost and ensure flexibility to meet the changing needs of the Group. Details of the Group’s current borrowing facilities are 
contained in Note 17.

197

 halfords.annualreport2023.comNotes to the  
Financial Statements

21. Financial Instruments and Related Disclosures continued

b. Accounting Classifications and Fair Value

31 March 2023
Financial assets measured at fair value
Forward exchange contracts used for hedging

Note

Financial assets not measured at fair value
Trade and other receivables*
Cash and cash equivalents

Financial liabilities measured at fair value
Forward exchange contracts used for hedging

Financial liabilities not measured at fair 
value
Borrowings
Lease liabilities
Trade and other payables**

15
16

17
17
18

Fair value 
– hedging 
instruments
£m

Mandatorily 
at FVTPL – 
others
£m

Carrying amount
FVOCI 
– equity 
instruments
£m

Amortised 
cost
£m

Other 
financial 
liabilities
£m

Total 
carrying 
amount
£m

 1.1 
 1.1

 – 
 – 
 – 

 4.1 
 4.1 

 – 
 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 
 – 

 – 
 – 

 94.7 
41.9 
 136.6 

 – 
 – 

 – 
 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 

 – 
 – 

(43.7)
(346.9)
(225.4)
(616.0)

 1.1
 1.1

 94.7 
 41.9 
 136.6 

 4.1 
 4.1 

(43.7)
(346.9)
(225.4)
(616.0)

*Prepayments of £21.2m and accrued income of £29.7m are not included as a financial asset.

**Other taxation and social security payables of £34.1m, deferred income and accruals of £79.3m and other payables of £16.2m are not included as a financial liability.

1 April 2022
Financial assets measured at fair value
Forward exchange contracts used for hedging

Note

Financial assets not measured at fair value
Trade and other receivables*
Cash and cash equivalents

Financial liabilities measured at fair value
Forward exchange contracts used for hedging

Financial liabilities not measured at fair value
Borrowings
Lease liabilities
Trade and other payables**

15
16

17
17
18

Fair value 
– hedging 
instruments
£m

Mandatorily 
at FVTPL – 
others
£m

Carrying amount
FVOCI 
– equity 
instruments
£m

Amortised 
cost
£m

Other 
financial 
liabilities
£m

Total 
carrying 
amount
£m

 4.2 
 4.2 

 – 
 – 
 – 

 0.5 
 0.5 

 – 
 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 
 – 

 – 
 – 

 67.5 
 46.3 
 113.8 

 – 
 – 

 (0.2)
 – 
 – 
 – 

 – 
 – 

 – 
 – 
 – 

 – 
 – 

–
(391.0)
(242.7)
(633.7)

 4.2 
 4.2 

 67.5 
 46.3 
 113.8 

 0.5 
 0.5 

(0.2)
(391.0)
(242.7)
(633.9)

*Prepayments and accrued income of £25.1m are not included as a financial asset.

**Other taxation and social security payables of £33.3m, deferred income of £7.2m and other payables of £16.8m are not included as a financial liability.

198

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS21. Financial Instruments and Related Disclosures continued
The fair values of each class of financial assets and liabilities is the carrying amount, based on the following assumptions:

Trade receivables, trade payables, short-term deposits 
and borrowings

Long-term borrowings

Forward currency contracts

The fair value approximates to the carrying amount, predominantly, because 
of the short maturity of these instruments.
The fair value of bank loans and other loans approximates to the carrying 
value reported in the balance sheet as the majority are floating rate where 
payments are reset to market rates at intervals of less than one year
The fair value is determined using the mark to market rates at the reporting 
date and the outright contract rate.

Fair Value Hierarchy
Financial instruments carried at fair value are required to be measured by reference to the following levels:

•  Level 1: quoted prices in active markets for identical assets or liabilities;

•  Level 2: inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly (i.e. as prices) 

or indirectly (i.e. derived from prices); and

•  Level 3: inputs for the asset or liability that are not based on observable market data (unobservable inputs).

All financial instruments carried at fair value have been measured by a Level 2 valuation method.

c. Financial Risk Management
The Group has exposure to the following risks arising from financial instruments: 

•  Credit risk;

•  Liquidity risk; and

•  Market risk.

i) Risk management framework 
The Company’s Board of Directors has overall responsibility for the establishment and oversight of the Group’s risk management 
framework. The Board of Directors is responsible for establishing the Group’s risk management policies.

The Group’s risk management policies are established to identify and analyse the risks faced by the Group, to set appropriate risk limits 
and controls and to monitor risks and adherence to limits. Risk management policies and systems are regularly reviewed to reflect changes 
in market conditions and the Group’s activities. The Group, through its training and management standards and procedures, aims to 
maintain a disciplined and constructive control environment in which all employees understand their roles and obligations. 

The Group Audit Committee oversees how management monitors compliance with the Group’s risk management framework in relation to 
the risks faced by the Group. The Group Audit Committee is assisted in its oversight role by internal audit. Internal audit undertakes both 
regular and ad hoc reviews of risk management controls and procedures, the results of which are reported to the Audit Committee. 

199

 halfords.annualreport2023.comNotes to the  
Financial Statements

21. Financial Instruments and Related Disclosures continued

ii) Credit risk
Credit risk is the risk of financial loss to the Group if a customer or counterparty to a financial instrument fails to meet its contractual 
obligations and arises, principally, from the Group’s receivables from customers.

The carrying amount of financial assets represents the maximum credit exposure. The maximum exposure to credit risk at the reporting 
date was £158.7m (2022: £118.0m). 

Impairment losses on financial assets recognised in profit or loss were as follows:

£m
Impairment loss on trade and other receivables
Impairment loss on cash and cash equivalents

52 weeks to
31 March
2023
(0.3)
 – 
 (0.3) 

52 weeks to
1 April
2022
0.1
 – 
 0.1 

Trade receivables
The Group does not have any individually significant customers and so no significant concentration of credit risk.

The majority of the Group’s sales are paid in cash at point of sale, which further limits the Group’s exposure. The Group’s exposure to 
credit risk is influenced mainly by the individual characteristics of each customer. The Board of Directors has established a credit policy 
under which each new customer is analysed individually for creditworthiness before the Group’s standard payment terms and conditions 
are offered. The Group limits its exposure to credit risk from trade receivables by establishing a maximum payment period of one month for 
customers. There are no material trade receivable balances with customers outside of the UK. 

The Group has taken into account the historic credit losses incurred on trade receivables and adjusted it for forward-looking estimates. 
The movement in the allowance for impairment in respect of trade receivables during the year was £0.3m decrease. 

Cash and cash equivalents
The Group held cash and cash equivalents of £41.9m at 31 March 2023 (2022: £46.3m). The cash and cash equivalents are held with bank 
and financial institution counterparties, which are designated “A-” by Standard & Poor and Fitch and A2 or better by Moody’s. The Group 
does not consider there to be any impairment loss in respect of these balances (2022: £nil).

Derivatives
The derivatives are entered into with bank and financial institutions counterparties which are designated at least BBB by Standard & Poor 
and Fitch and Baa3 by Moody’s.

iii) Market risk
The Group’s exposure to market risk, predominantly, relates to interest, currency and commodity risk. These are discussed further below. 
Commodity risk is due to the Group’s products being manufactured from metals and other raw materials, subject to price fluctuation. 
The Group mitigates this risk through negotiating fixed purchase costs or maintaining flexibility over the specification of finished products 
produced by its supply chain to meet fluctuations.

Foreign currency risk
The Group has a significant transaction exposure with increasing direct-sourced purchases from its suppliers in the Far East and Europe, 
with most of the trade being in US dollars. The Group’s policy is to manage the foreign exchange transaction exposures of the business to 
ensure the actual costs do not exceed the budget costs by more than 10% (excluding increases in the base cost of the product). 

The Group does not hedge either economic exposure or the translation exposure arising from the profits, assets and liabilities of non-
sterling businesses whilst they remain immaterial.

The Group determines the existence of an economic relationship between the hedging instrument and hedged item based on the currency, 
amount and timing of their respective cash flows. The Group assesses whether the derivative designated in each hedging relationship is 
expected to be, and has been, effective in offsetting changes in cash flows of the hedging item using the hypothetical derivative method. 

In these hedge relationships, the main sources of ineffectiveness are:

•  The effect of the counterparty and Group’s own credit risk on the fair value of the forward exchange contracts, which is not reflected in 

the change in the fair value of the hedged cash flows attributable to the change in exchange rates; and

•  Changes in the timing of the hedged item.

During the 52 weeks to 31 March 2023, the foreign exchange management policy was to hedge via forward contract purchase between 
75% and 100% of the material foreign exchange transaction exposures on a rolling 18-month basis. Hedging is performed through the use 
of foreign currency bank accounts and forward foreign exchange contracts. 

200

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS21. Financial Instruments and Related Disclosures continued 

At 31 March 2023, the Group held the following instruments to hedge exposures to changes in foreign currency:

Forward exchange contracts
Net exposure (in £m)
Average GBP:USD forward contract rate

1–6
months
40.0
1.2310

At 1 April 2022, the Group held the following instruments to hedge exposures to changes in foreign currency:

Forward exchange contracts
Net exposure (in £m)
Average GBP:USD forward contract rate

The amounts at the reporting date relating to items designated as hedged items were as follows:

1–6
 months
76.8
1.3578

Maturity

6–12
months
33.5
1.1962

Maturity

6–12
months
31.4
1.3423

More than 
one year
12.4
1.1932

More than 
one year
4.5
1.3389

Forward currency risk
At 31 March 2023
Inventory purchases
At 1 April 2022
Inventory purchases

Balances remaining in the 
cash flow hedge reserve 
from hedging relationships 
for which hedge accounting 
is no longer applied
£m

Cash flow hedge reserve
£m

(2.1)

2.2

 – 

 – 

The carrying amount of the Group’s foreign currency denominated monetary assets and monetary liabilities at the reporting date is as 
follows:

Cash and cash equivalents
Trade and other payables
Total

31 March 2023

USD
£m
 2.3 
(23.3)
(21.0)

Other
£m
 1.8 
(1.2)
 0.6 

1 April 2022
USD
£m
 1.1 
(24.3)
(23.2)

Other
£m
 5.2 
(0.7)
 4.5 

The table below shows the Group’s sensitivity to foreign exchange rates on its US dollar financial instruments, the major currency in which 
the Group’s derivatives are denominated.  

10% appreciation of Sterling against the US dollar
10% depreciation of Sterling against the US dollar

2023
Increase/
(decrease) in 
equity
£m
 13.0 
(10.7)

2022
Increase/
(decrease) in 
equity
£m
 12.9 
(10.6)

A strengthening/weakening of Sterling, as indicated, against the USD at 1 April 2023 would have (decreased)/increased equity and profit 
or loss by the amounts shown above. This analysis is based on foreign currency exchange rate variances that the Group considered to 
be reasonably possible at the end of the reporting period. The analysis assumes that all other variables, in particular interest rates, remain 
constant.

The movements in equity relate to the fair value movements on the Group’s forward contracts that are used to hedge future stock 
purchases. 

201

 halfords.annualreport2023.comNotes to the  
Financial Statements

21. Financial Instruments and Related Disclosures continued

Interest rate risk
The Group’s policy aims to manage the interest cost of the Group within the constraints of the Business Plan and its financial covenants. 
The Group’s borrowings are currently subject to floating rate interest rates and the Group will continue to monitor movements in the swap 
market. 

If interest rates on floating rate borrowings (i.e. cash and cash equivalents and bank borrowings which attract interest at floating rates) 
were to change by + or – 1%, the impact on the results in the Income Statement and equity would be a decrease/increase of £0.2m 
(2022: £nil).

Interest rate movements on deposits, obligations under finance leases, trade payables, trade receivables, and other financial instruments 
do not present a material exposure to the Group’s statement of financial position.

Capital risk management
The Group’s objectives when managing capital are to safeguard the Group’s ability to continue as a going concern in order to provide 
returns for shareholders and benefits for other stakeholders and to maintain an optimal capital structure to reduce the cost of capital.

In order to maintain or adjust the capital structure, the Group may adjust the amount of dividends paid to shareholders, return capital to 
shareholders, issue new shares or sell assets to reduce debt. 

The Group manages capital by operating within a debt ratio, which is calculated as the ratio of net debt to underlying EBITDA. The Group 
was in a net debt position as at 31 March 2023 (2022: net cash).

Pension liability risk
The Group has no association with any defined-benefit pension scheme and, therefore, carries no deferred, current or future liabilities in 
respect of such a scheme. The Group operates a number of Group Personal Pension Plans for colleagues.

Liquidity risk
The Group ensures that it has sufficient cash or loan facilities to meet all its commitments when they fall due by ensuring that there is 
sufficient cash or working capital facilities to meet the cash requirements of the Group for the current Business Plan. The minimum liquidity 
level is currently set at £30m, such that under Treasury Policy the maximum drawings would be £150m of the £180m available facility, to 
include the Overdraft Facility of £20m.

The process to manage the risk is to ensure there are contracts in place for key suppliers, detailing the payment terms, and for providers 
of debt, the Group ensured that such counterparties used for credit transactions held at least an investment grade credit rating at the time 
of the refinancing (December 2020). The Group may, subject to Board approval in any and every such incidence, allow a counterparty to 
have a credit rating of less than investment grade at the time of signing the facilities on the basis that the counterparty only has a junior 
role in the debt syndicate and has zero ancillary business until if/when its credit rating is designated A-. At the year end, the banks within 
the banking group maintained a credit rating of BBB-, or above, in line with Treasury policy. The counterparty credit risk is reviewed by the 
Chief Financial Officer regularly as part of the Treasury Committee process. In addition, the Head of Treasury reviews credit exposure on a 
daily basis.

The risk is measured through review of forecast liquidity each month by the Head of Treasury to determine whether there are sufficient 
credit facilities to meet forecast requirements, and through monitoring covenants on a regular basis to ensure there are no significant 
breaches, which would lead to an “Event of Default”. Calculations are submitted biannually to the Group banking agent. There have been 
no breaches of covenants during the reported periods.

The contractual maturities of lease liabilities are disclosed in Note 13. All trade and other payables are due within one year.

The following table provides an analysis of the anticipated contractual cash flows for the Group’s forward currency contracts. Cash flows 
receivable in foreign currencies are translated using spot rates as at 31 March 2023 (prior year: 1 April 2022).

Due less than one year
Due between 1 and 2 years
Contractual cash flows
Fair value of derivatives

2023
Receivables
£m
 29.0 
 –   
 29.0 
 1.1 

Payables
£m
 85.8 
 12.3 
 98.1 
(4.1)

2022
Receivables
£m
 130.6 
 12.2 
 142.8 
 4.2 

Payables
£m
 13.0 
 3.8 
 16.8 
(0.5)

It is not expected that the cash flows included in the maturity analysis could occur significantly earlier, or at significantly different amounts. 

202

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS22. Capital and Reserves

Ordinary shares of 1p each:
Allotted, called up and fully paid

2023
Number of
shares
 218,928,736 

2022
Number of
shares
 218,928,736 

2023
£'000
 2,189 

2022
£'000
 2,189 

The holders of ordinary shares are entitled to receive dividends as declared from time to time and are entitled to one vote per share at 
meetings of the Company. All shares rank equally with regard to the Company’s residual assets.

In the prior period, the parent company issued 19,812,104 new Ordinary Shares with a par value of 1p per share on 6 December 2021.

Proceeds from the share issue net of transaction costs totalling £nil were recognised within Share Premium in the current period (2022: 
£61.4m net of transaction costs of £1.8m), with total Share Premium at 31 March 2023 of £212.4m (2022: £212.4m).

In total, the Company received proceeds of £0.4m (2022: £1.4m) from the exercise of share options. During the year, the Company 
purchased £1.5m (2022: £3.0m) of its own shares.

Investment in Own Shares 
At 31 March 2023, the Company held in Trust 973,212 (2022: 1,460,702) of its own shares with a nominal value of £9,732 (2022: £14,607). 
The Trust has waived any entitlement to the receipt of dividends in respect of its holding of the Company’s ordinary shares. The market 
value of these shares at 31 March 2023 was £1.7m (2022: £3.8m). In the current period, 1,000,000 (2022: 1,036,147) were repurchased and 
transferred into the Trust, with 1,478,490 (2022: 1,208,087) reissued on exercise of share options.

Other Reserves
Capital Redemption Reserve
The capital redemption reserve has arisen following the purchase by the Company of its own shares and comprises the amount by which 
the distributable profits were reduced on these transactions in accordance with the Companies Act 2006.

Hedging Reserve
The hedging reserve comprises the effective portion of the cumulative net change in the fair value of cash flow hedging instruments related 
to hedged transactions that have not yet occurred.

23. Share-based Payments
The Group has five share award plans, all of which are equity-settled schemes. The Group Income Statement charge recognised in respect 
of share-based payments for the current period is £2.4m (2022: £7.8m).

1. Halfords Company Share Option Scheme
The CSOS was introduced in June 2004 and the Company has made annual grants up to, and including, 2016. Options were granted 
with a fixed exercise price equal to the market price of the shares under option at the date of grant. The contractual life of an option is 
ten years.

Options granted before August 2013 will become exercisable on the third anniversary of the date of grant, subject to the achievement of 
a three-year performance condition. For grants up to 150% of basic salary, the options can only be exercised if the increase in earnings 
per share (“EPS”) over the period is not less than the increase in the Retail Price Index (“RPI”) plus 3.5% per year. In the case of grants in 
excess of 150% of basic salary, the excess can only be exercised in full if the increase is not less than RPI plus 10% per year. Exercise of 
an option is subject to continued employment.

Changes to the performance criteria of the CSOS scheme, in relation to the awards granted from August 2013 onwards were made by 
the Remuneration Committee. These changes were made in order to create better alignment with Group’s three-year strategic priorities 
following the Moving Up A Gear programme. The awards are dependent on EBITDA performance and are only exercisable if EBITDA 
growth exceeds a compound annual growth rate of 2.5% over the three-year performance period, or a total growth rate of 8.4%. Exercise 
of an option is subject to continued employment.

The expected volatility is based on historical volatility of a peer group of companies since the IPO in June 2004. The expected life is the 
average expected period to exercise. The risk-free rate of return is the yield on zero-coupon UK government bonds.

Options were valued using the Black–Scholes option-pricing models. No performance conditions were included in the fair value calculations. 

2. Management Share Plan (“MSP”)
The CSOS has been replaced by the MSP. Nil cost options have been granted, which can be exercised on or after the third anniversary of 
the date on which they are granted. The option cannot be exercised later than ten years from the date on which it was granted. Exercise of 
an option is subject to continued employment.

The expected volatility is based on historical volatility of a peer group of companies. The expected life is the average expected period to 
exercise. The risk-free rate of return is the yield on zero-coupon UK government bonds.

Options were valued using the Black-Scholes option-pricing models. No performance conditions were included in the fair value calculations. 

203

 halfords.annualreport2023.comNotes to the  
Financial Statements

23. Share-based Payments continued
3. Halfords Sharesave Scheme
The SAYE is open to all employees with eligible employment service. Options may be exercised under the scheme if the option holder 
completes their saving contract for a period of three years and then not more than six months thereafter. Special provisions allow early 
exercise in the case of death, injury, disability, redundancy, retirement or because the company or business that employs the option holder 
is transferred out of the Group, or in the event of a change in control, reconstruction or winding up of the Company.

Options were valued using the Black–Scholes option-pricing models. 

4. Performance Share Plan
The introduction of a Performance Share Plan (“PSP”) was approved at the Annual General Meeting in August 2005 awarding the Executive 
Directors and certain senior management conditional rights to receive shares. Annual schemes have been approved for each year 
from 2005.

For 2009 awards onwards, the Committee has recommended the reinvestment of dividends earned on award shares, as such dividend 
shares are awarded in proportion to the vesting of the original award shares. The shares awarded under the Performance Share Plan 
(“PSP”) in 2016 and 2017 earned final dividends of 6.0p per share and were reinvested in shares at a cost of £1.55 per share. Shares 
awarded in 2016, 2017 and 2018 under the PSP-earned interim dividends of 3.0p per share and were reinvested in shares at a cost of 
£1.81 per share.

For the 2018 & 2019 schemes, the PSP performance criteria is weighted 50% towards Group EPS growth, 25% towards Group revenue 
growth and 25% towards Group Free Cash Flow. The 2020 PSP scheme performance criteria is weighted 20% towards Group EPS 
growth, 30% towards Group Free Cash Flow, 10% towards Group service-related sales and 40% towards total shareholder return. The 
awards will be underpinned by the Remuneration Committee determining whether, in its opinion, the extent to which the performance 
conditions have been satisfied is a genuine reflection of the Company’s underlying financial performance and has generated value for 
Company’s shareholders over the performance period, and by a net debt to EBITDA ratio no greater than 1.5 throughout the three-year 
performance period. The 2021 and 2022 scheme performance criteria are weighted 50% towards Group EPS growth, 20% towards Group 
services-related sales, and 30% towards total shareholder return.

For the 2018 & 2019 schemes, other senior participants’ conditions are based on the performance of the individual business units. The 
awards are weighted 37.5% towards Group EPS growth targets, 12.5% weighted towards Group revenue growth targets and 50% 
weighted toward EBIT of the individual business unit.

Options were valued using the Black–Scholes option-pricing models. For the 2020 scheme, onwards, options relating to the total 
shareholder return tranche were valued using the Monte Carlo option-pricing model.

5. Deferred Bonus Plan (“DBP”) 
Under the Deferred Bonus Plan (“DBP”), one-third of the Executives’ annual bonus is deferred as shares for three years.

The following tables reconcile the number of share options outstanding and the weighted average exercise price (WAEP) for all share 
award plans.

For the period ended 
31 March 2023
Outstanding at start of year
Granted
Shares representing dividends reinvested
Forfeited
Exercised
Lapsed
Outstanding at end of year
Exercisable at end of year
Exercise price range (£)
Weighted average remaining contractual life 
(years)

CSOS
Number 
(‘000)
 382 
–
–

(3)
(139)
 240 
–
–

MSP
Number 
(‘000)
 1,747 
 1,054 
–

(312)
(192)
 2,297 
–
–

WAEP 
(£)
 3.71 
–
–

 3.71 
 3.71 
 3.71 
–
3.71

SAYE
Number 
(‘000)
 6,479 
 3,515 
–

WAEP
(£)
 1.44 
 1.16 
–

 1.56 
(247)
 1.65 
(1,480)
 1.28 
 8,267 
–
–
– 1.16-1.79

PSP
Number 
(‘000)
 6,306 
 2,548 
 284 
(580)
(398)
–
 8,160 
–
–

WAEP 
(£)
 2.28 
 1.67 
–

 1.35 
 2.36 
 2.05 
–
–

WAEP 
(£)
–
–
–
–
–
–
–
–
–

–

0.3

–

8.4

–

1.7

–

7.9

204

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS  
23. Share based Payments continued

For the period ended 
1 April 2022
Outstanding at start of year
Granted
Shares representing dividends reinvested
Forfeited
Exercised
Lapsed
Outstanding at end of year
Exercisable at end of year

Exercise price range (£)
Weighted average remaining contractual life 
(years)

CSOS
Number 
(‘000)
 690 
–
–

(156)
(152)
 382 
–

–

–

WAEP 
(£)
 3.71 
–
–

 3.71 
 3.71 
 3.71 
–

3.71

1.3

MSP
Number 
(‘000)
 1,677 
 596 
–

(227)
(299)
 1,747 
–

–

–

WAEP 
(£)
 1.95 
 2.92 
–

 2.66 
 1.96 
 2.28 
–

 –

8.3

SAYE
Number 
(‘000)
 7,247 
 630 
–
(288)
(320)
(790)
 6,479 
–

WAEP 
(£)
 1.45 
 1.79 
–
 1.51 
 2.10 
 1.50 
 1.44 
–

PSP
Number 
(‘000)
 5,248 
 1,644 
 112 
(193)
(505)
–
 6,306 
–

1.77–2.78

–

1.8

–

–

WAEP 
(£)
 – 
–
–
–
–
–
–
–

–

8.2

The following table gives the assumptions applied to the options granted in the respective periods shown:

Grant date
Share price at grant date (£)
Exercise price (£)
Expected volatility
Option life (years)
Expected life (years)
Risk free rate
Expected dividend yield
Probability of forfeiture
Weighted average fair value of options granted

52 weeks to 31 March 2023
MSP
1.67
–
67.61%
10
2.75
–
0.00%
33%
 1.41 

SAYE
1.71
1.16
62.69%
3
3.5
0.20%
5.28%
44%
 0.73 

PSP
1.67
–
55.03%
3
3
–
5.65%
0%
 1.67 

52 weeks to 1 April 2022

MSP
2.92
–
61.84%
10
2.8
 – 
0.00%
33%
 2.92 

SAYE
2.99
2.99
61.19%
3
3
 0.20% 
0.00%
44%
 1.79 

PSP
2.92
–
65.12%
3
3
 – 
–
–
 1.72 

As the MSP and PSP awards have a nil exercise price, the risk-free rate of return does not have any effect on the estimated fair value and, 
therefore, is excluded from the above table.

24. Commitments

Capital expenditure: Contracted but not provided

2023
£m
0.3

2022
£m
0.5

25. Pensions
Employees are offered membership of the Halfords Pension, which is a contract-based plan, where each member has their own individual 
pension policy, which they monitor independently. The costs of contributions to the scheme are charged to the income statement in the 
period that they arise. The contributions to the scheme for the period amounted to £10.1m (2022: £6.7m).

In accordance with Government initiatives, Halfords operates an automatic enrolment process with regards to its pension arrangements. 
Employees who are aged between 22 and state pension age, earn more than £10,000 a year, and work in the UK, are automatically 
enrolled into the Group pension arrangement. Employees retain the right to withdraw from this pension arrangement; however, election of 
this choice must be made.

26. Contingent Liabilities 
The Group’s banking arrangements include the facility for the bank to provide a number of guarantees in respect of liabilities owed by the 
Group during the course of its trading. In the event of any amount being immediately payable under the guarantee, the bank has the right 
to recover the sum, in full, from the Group. The total amount of guarantees in place at 31 March 2023 amounted to £0.36m (2022: £1.5m).

The Group’s banking arrangements are subject to a netting facility, whereby credit balances may be offset against the indebtedness of 
other Group companies.

205

 halfords.annualreport2023.comNotes to the  
Financial Statements

27. Related Party Transactions
The Group’s ultimate parent company is Halfords Group plc. A listing of all related undertakings is shown within the financial statements of 
the Company on pages 207 to 213.

Transactions with Key Management Personnel
The key management personnel of the Group comprise the Executive and Non-Executive Directors and the Halfords Limited and Halfords 
Autocentres management boards. The details of the remuneration, long-term incentive plans, shareholdings and share option entitlements 
of individual Directors are included in the Directors’ Remuneration Report on pages 144 to 152. Key management compensation is 
disclosed in Note 4.

Directors of the Company control 0.40% of the ordinary shares of the Company. 

28. Off Balance Sheet Arrangements
The Group has no off balance sheet arrangements to disclose as required by S410A of the Companies Act 2006.

29. Prior Period Adjustment
Axle Group Intercompany Sales
During the preparation of the financial statements for the period ended 31 March 2023 a consolidation error was identified relating to 
Axle group intercompany transactions. In the previous year elimination of intercompany sales had taken place in both the Axle group and 
Halfords group consolidations. As a result £12.8m was incorrectly eliminated from Revenue and Cost of Sales within the Consolidated 
Income Statement for the 52 week period ended 1 April 2022.

To correct for this error in the Consolidated Income Statement, Revenue for the 52 week period ended 1 April 2022 has been increased 
by £12.8m with a corresponding adjustment to Cost of Sales. In correcting this error there has been no impact to overall Gross Profit or 
Profit for the Financial Period within the Consolidated Income Statement and there has been no impact on Net Assets or other headline 
accounts.

Mapping Error within Trade and Other Payables
During the preparation of the financial statements for the period ended 31 March 2023 a mapping error was identified relating to the 
elimination of intercompany amounts included within Trade and Other Payables, that had incorrectly been eliminated from Accruals 
& Deferred Income. A £4.5m decrease was therefore incorrectly included in Accruals & Deferred Income as at the prior year end of 1 
April 2022. 

To correct for this error in the notes to the Financial Statements Other Payables have been decreased by £4.5m with a corresponding 
increase to Accruals and Deferred Income. In correcting this error there is no impact on the Consolidated Income Statement, Consolidated 
Statement of Financial Position, or Consolidated Statement of Cashflows. 

Classification of Supplier income receivable
During the preparation of the financial statements for the period ended 31 March 2023 it was identified that Accrued income should have 
been disclosed separately within the notes to the Financial statements in the prior period as these amounts are different  in nature to other 
balances included within Trade and other receivables.

To correct for this error in the notes to the Financial Statements, Accrued income of £27.9m has been separately presented as a line item 
in the note, Other receivables have been decreased by £14.5m, and Prepayments have been decreased by £13.4m. In correcting this error 
there is no impact on the Consolidated Income Statement, Consolidated Statement of Financial Position, or Consolidated Statement of 
Cashflows.

206

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSCompany  
Balance Sheet

Fixed assets
Investments
Current assets
Debtors falling due after more than one year
Debtors falling due within one year
Cash and cash equivalents

Creditors: amounts falling due within one year
Net current liabilities
Creditors: amounts falling due after more than one year
Net assets
Capital and reserves
Called up share capital
Share premium account
Investment in own shares
Capital redemption reserve
Profit and loss account
Total shareholders' funds

31 March
2023
£m

1 April
2022
£m

Notes

4

5

7

7

9
9
9
9
9

 813.8 

 811.4 

 127.2 
 4.8 
 2.6 
 134.6 
(405.4)
(270.8)
 (33.8)   
 509.2 

 2.2 
 212.4 
(12.7)
 0.3 
 307.0 
 509.2 

 67.0
 1.5 
 3.6 
 72.1 
(354.9)
(282.8)
 –   
 528.6 

 2.2 
 212.4 
(11.6)
 0.3 
 325.3 
 528.6 

The notes on pages 209 to 213 are an integral part of the Company’s financial statements.

The Company has elected to prepare its financial statements under FRS 101 and the accounting policies are outlined on page 209.

The Company made a loss before dividends paid for the period of £1.2m (52 week period to 1 April 2022: £273.2m profit). The directors 
have taken advantage of the exemption available under section 408 of the Companies Act 2006 and have not presented a profit and loss 
account for the Company alone.

The financial statements on pages 207 to 213 were approved by the Board of Directors on 21 June 2023 and were signed on its behalf by:

Jo Hartley
Chief Financial Officer

Company Number: 04457314

207

 halfords.annualreport2023.comCompany Statement of Changes  
in Shareholders’ Equity

At 2 April 2021
Profit for the period
Issue of new shares
Acquisition of Treasury Shares
Share options exercised
Share-based payments
Dividends paid
At 1 April 2022
Loss for the period
Acquisition of Treasury Shares
Share options exercised
Share-based payments
Dividends paid
At 31 March 2023

Share Capital
£m
 2.0 
 –   
 0.2 
–
–
 –   
 –   
 2.2 
 –   
 –   
–
 –   
 –   
 2.2 

Share 
Premium
£m
 151.0 
 –   
 61.4 
–
–
 –   
 –   
 212.4 
 –   
 –   
–
 –   
 –   
 212.4 

Investment 
in own 
shares
£m
(10.0)
 –   
–
(3.0)
 1.4 
 –   
 –   
(11.6)
 –   
(1.5)
0.4

 –   
 –   
(12.7)

Capital 
redemption
£m
 0.3 
 –   
–
–
–
 –   
 –   
 0.3 
 –   
 –   
–
 –   
 –   
 0.3 

Retained 
Earnings
£m
 60.8 
 273.2 
–
–
–
 7.8 
(16.5)
 325.3 
(1.2)
 –   
–
 2.4
(19.5)
307.0 

Total
£m
 204.1 
 273.2 
61.6
(3.0)
1.4
 7.8 
(16.5)
 528.6 
(1.2)
(1.5)
 0.4 
 2.4 
(19.5)
 509.2 

208

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALSAccounting  
Policies

Accounting Convention
The accounts of the Company are prepared for the period up to the Friday closest to 31 March each year. Consequently, the financial 
statements for the current period cover the 52 weeks to 31 March 2023, whilst the comparative period covered the 52 weeks to 1 April 
2022. The accounts are prepared under the historical cost convention, except where Financial Reporting Standards require an alternative 
treatment in accordance with applicable UK accounting standards and, specifically, in accordance with the accounting policies set out 
below. The principal variation to the historical cost convention relates to share-based payments. 

Basis of Preparation
The Company financial statements of Halfords Group plc are prepared on a going concern basis for the reasons set out in the Directors’ 
Report on page 94, and under the historical cost convention.

The Company meets the definition of a qualifying entity under Financial Reporting Standard 100 (FRS 100). The Company financial 
statements have been prepared in accordance with FRS 101 “Reduced Disclosure Framework” and has ceased to apply all UK Accounting 
Standards issued prior to FRS 100. Therefore, the recognition and measurement requirements of the international accounting standards 
have been applied, with amendments, where necessary, in order to comply with Companies Act 2006. 

As permitted by FRS 101, the Company has taken advantage of the disclosure exemptions available under that standard in relation to 
share-based payments, financial instruments, standards not yet effective, impairment of assets and related party transactions. Where 
required, equivalent disclosures are given in the Group financial statements.

As permitted by Section 408 of the Companies Act 2006, no profit or loss account is presented for this company. Additionally, no cash flow 
statement is presented as permitted by FRS 101.8 (h). The profit for the year is disclosed in Note 1 to the financial statements.

Employee Benefit Trusts (“EBTs”) are consolidated on the basis that the parent has control, thus the assets and liabilities of the EBT are 
included on the Company balance sheet and shares held by the EBT in the Company are presented as a deduction from equity.

Share-based Payments
The Company operates a number of equity-settled, share-based compensation plans that are awarded to employees of the Company’s 
subsidiary undertakings.

In accordance with FRS 101 “Group and treasury share transactions”, the fair value of the employee services received under such 
schemes is recognised as an expense in the subsidiary undertaking’s financial statements, which benefit from the employee services. 
The Company has recognised the fair value of the share-based payments as an increase to equity with a corresponding adjustment to 
investments.

Fair values are determined using appropriate option pricing models. The total fair value recognised is adjusted to reflect the number 
of awards for which the related service and non-market vesting conditions are expected to be met, such that the amount, ultimately, 
recognised as an expense is based on the number of awards that do meet the related service and non-market performance conditions at 
the vesting date.

At each balance sheet date, the Company revises its estimates of the number of share incentives that are expected to vest. The impact of 
the revision of original estimates, if any, is recognised as an adjustment to equity, with a corresponding adjustment to investments over the 
remaining vesting period. 

Investments
Investments in subsidiary undertakings are stated at the original cost of the investments. Provision is made against cost where, in the 
opinion of the Directors, the value of the investments has been impaired.

The investments have been tested for impairment using the present value of the expected future cash flows and the carrying value of the 
investments, with no impairments required. 

Dividends
Final dividends are recognised in the Company’s financial statements in the period in which the dividends are approved by shareholders. 
Interim equity dividends are recognised in the period they are paid.

209

 halfords.annualreport2023.comNotes to the  
Financial Statements

1. Profit and Loss Account
The Company made a loss before dividends paid for the 52-week period to 31 March 2023 of £1.2m (52-week period to 1 April 2022: 
£273.2m profit). The Directors have taken advantage of the exemption available under section 408 of the Companies Act 2006 and not 
presented a profit and loss account for the Company alone.

2. Fees Payable to the Auditors
Fees payable by the Group to BDO LLP and their associates during the current and prior period are detailed in Note 3 to the Group 
financial statements.

3. Staff costs
The Company has no employees other than the Directors. Full details of the Directors remuneration and interests, including those details 
required by Schedule 5, are set out in the Remuneration Report on pages 144 to 152, which forms part of the audited information.

4. Investments

Shares in Group undertaking
Cost
As at 1 April 2022
Additions – share-based payments
At 31 March 2023

£m

 811.4 
 2.4 
 813.8 

The investments represent shares in the following subsidiary undertakings as at 31 March 2023 and the fair value of share-based 
compensation plans that are awarded to employees of the Company’s subsidiary undertakings.

Management have conducted an impairment review which has been undertaken on the Group’s Retail and Car servicing CGU groups and 
this has been used in the impairment test for the Company’s investments in these underlying businesses. Management have concluded 
that under IAS36, no impairment has been identified with regard to the Company’s investments in subsidiaries

In the opinion of the Directors the value of the investments in the subsidiary undertakings is not less than the amount shown above.

The related undertakings of the Company at 31 March 2023 are as follows:

Incorporated in

Ordinary shares 
percentage owned %

Halfords Group Holdings Limited

Great Britain*

100

* Registered in England and Wales. Registered office: Icknield St Dr, Washford Ln, Redditch B98 0DE

Principal activities
Intermediate
holding
company

% Ownership 
of ordinary 
Subsidiary undertaking
equity shares
Subsidiaries registered in England & Wales, with a registered address of: Icknield Street Drive, Redditch, Worcestershire B98 0DE

Principal activity

Halfords Limited*
Halfords Autocentres Limited*
NW Autocentres Limited*
Halfords Autocentres Developments Limited*
Stop N’ Steer Limited*
Halfords Vehicle Management Limited*
The Universal Tyre Company (Deptford) Limited*
G W Autoserve (Ipswich) Limited*
G W Commercial Tyres Limited*
Boardman Bikes Limited*
Boardman International Limited*
Halfords IP Management Limited*
Performance Cycling Holdings Limited*
Performance Cycling Limited*
Wheelies Direct Limited*
Tredz Limited*
Giant (Wales) Limited*
National Tyre and Autofit Limited*
Tyre and Autofit Limited*

210

Retailing of auto parts, accessories, cycles and 
cycle accessories
Car servicing
Dormant
Dormant
Dormant
Dormant
Car servicing
In Liquidation
In Liquidation
Non-trading
Non-trading
Dormant
Intermediate holding company
Retailing of cycles and cycle accessories
Dormant
Non-trading
Non-trading
Dormant
Dormant

100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS4. Investments continued

% Ownership 
of ordinary 
equity shares
100
100
100
100
100
100
100
100
100
100

Principal activity
Car servicing
Dormant
Dormant
Software as a Service Provider
Intermediate holding company
Car servicing
Intermediate holding company
Car servicing
Car servicing
Intermediate holding company

Subsidiary undertaking
National Tyre Service Limited*
The Marsham Tyre Company Limited*
W. Briggs & Co Limited*
Avayler Trading Limited*
LTC Trading Holdings Limited*
Lodge Tyre Company Limited*
Fit4Fleet Holdings Limited*
Fit4Fleet Limited*
APT Tyre Distributors Limited*
Axle Group Limited*
Subsidiary registered in Scotland, with a registered address of: The Ca’D’Oro, 45 Gordon Street, Glasgow, Scotland, G1 3PE
McConechy's Tyres Services Holdings Limited*
McConechy's Tyres Services Limited*
Strathclyde Tyre Services Limited*
Axle Group Holdings Limited*
Viking International Limited*
Step Grades Motor Accessories Limited*
Birkenshaw Tyre Company Limited*
Constant Price Monitor Limited*
Birkenshaw Distributors Limited*
Acorn (Paisley) Limited*
Subsidiary registered in the Republic of Ireland, with a registered address of: Unit 2, The Park Glenamuck Road, Carrickmines, Dublin 
18, Dublin, D18 KP73
Halfords (Ireland) Limited*
Subsidiary registered in Delaware USA, with a registered address of: c/o Corporation Service Company,  
251 Little Falls Drive, Wilmington, DE 19808
Avayler Trading Limited LLC
Subsidiary registered in England & Wales, with a registered address of: The Ca’D’Oro, 45 Gordon Street, Glasgow, Scotland G1 
3PE
ULM Services Limited*
Other equity investment, registered in Northern Ireland, with a registered address of: 22 Derryall Road, Portadown, Craigavon, 
Northern Ireland BT62 1PL
Hamilton Internet Services Limited*

Intermediate holding company
Car servicing
Dormant
Intermediate holding company
Dormant
Car servicing
Dormant
Car servicing
Car servicing
Dormant

100
100
100
100
100
100
100
100
100
100

Software as a Service Provider

E-Commerce

Car servicing

Dormant

0.06

100

100

100

*Shares held indirectly through subsidiary undertakings

The only subsidiaries to trade during the year were Halfords Limited, Halfords Autocentres Limited, Performance Cycling Limited, 
McConnechy’s Tyre Services Limited, The Universal Tyre Company (Deptford) Limited, National Tyre Service Limited, Stepgrade Motor 
Accessories Limited, Avayler Trading Limited, Avayler Trading Limited LLC, Constant Price Monitor Limited, Birkenshaw Distributors 
Limited, ULM Services Limited, Lodge Tyre Company Limited, Fit4Fleet Limited and APT Tyre Distributors Limited.

5. Debtors

Falling due within one year:
Other Debtors
Falling due after more than one year:
Amounts owed by Group undertakings

2023
£m

4.8

127.2
132.0

2022
£m

 1.5 

67.0
68.5

Amounts owed by Group undertakings are subject to interest. At 31 March 2023, the amounts bear interest at a rate of 2.48% (2022: 2.48%). 

Amounts owed by Group undertakings are repayable according to the terms of an intercompany loan agreement. The loans mature on 4 
December 2025 and bear interest at market rates based on SONIA plus a margin. Amounts owed by Group undertakings have been assessed 
in line with IFRS9 and as 31 March 2023 and 2 April 2022 the impact of expected credit losses on these balances was assessed to be 
immaterial and as such no provision has been made.

211

 halfords.annualreport2023.comNotes to the  
Financial Statements

6. Cash and Cash Equivalents

Falling due within one year:
Cash at bank and in hand

2023
£m

2.6
2.6

2022
£m

3.6
3.6

£2.4m (2021: £3.5m) of the Company’s cash and cash equivalents included in the balance sheet is held by the trustee of the Company’s 
employee benefit trust in relation to the share scheme for employees. Therefore, these funds are restricted and are not available to be 
circulated on demand.

7. Creditors

Falling due within one year:
Amounts owed to Group undertakings
Accruals and deferred income
Falling due after more than one year:
RCF Drawdown(Note 8)

2023
£m

405.3
0.1

33.8
439.2

2022
£m

354.9
–

–
354.9

Amounts owed to Group undertakings are repayable on demand and have, therefore, been classified as due within one year, although it is 
expected that not all of this amount will be repaid within 12 months of the balance sheet date.

8. Borrowings

Drawdown on RCF

The above borrowings are stated net of unamortised issue costs of £1.2m (FY22: £1.5).

Details of the Company’s borrowing facilities are in Note 17 of the Group’s financial statements.

2023
£m
33.8
33.8

2022
£m
–
–

212

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023OUR FINANCIALS9. Equity Share Capital

Ordinary shares of 1p each:
Allotted, called up and fully paid

2023
Number of 
shares
218,928,736

2022
Number of 
shares
218,928,736

2023
£000
2,189

2022
£000
2,189

The holders of ordinary shares are entitled to receive dividends as declared from time to time and are entitled to one vote per share at 
meetings of the Company. All shares rank equally with regard to the Company’s residual assets.

In the prior period, the Company issued 19,812,104 new Ordinary Shares with a par value of 1p per share on 6 December 2021.

Proceeds from the share issue net of transaction costs of £nil were recognised within Share Premium in the current period (2022 £61.4m 
net of transaction costs of £1.8m), with total Share Premium at 31 March 2023 of £212.4m (2022: £212.4m).

In total, the Company received proceeds of £0.4m (2022: £1.4m) from the exercise of share options. During the year, the Company 
purchased £1.5m (2022: £3.0m) of its own shares. 

Potential Issue of Ordinary Shares
The Company has a number of employee share option schemes. Further information regarding these schemes can be found in Note 23 of 
the Group’s financial statements.

Investment in Own Shares
At 31 March 2023, the Company held in Trust 973,212 (2022: 1,460,702) of its own shares with a nominal value of £9,732 (2022: £14,607). 
The Trust has waived any entitlement to the receipt of dividends in respect of its holding of the Company’s ordinary shares. The market 
value of these shares at 31 March 2023 was £1.7m (2022: £3.8m). In the current period, 1,000,000 (2022: 1,036,147) were repurchased and 
transferred into the Trust, with 1,478,490 (2022: 1,208,087) reissued on exercise of share options.

10. Share-based payments
Share-based payments during the period were £2.4m (2022: £7.8m) bringing the balance at 31 March 2023 to £38.9m (2022: £36.5m).

11. Profits available for distribution
Distributable reserves in the company balance sheet total £268.8m at 31 March 2023.

12. Reserves
The Company settled dividends of £19.5m (2022: £16.5m) in the period, as detailed in Note 8 to the Group’s financial statements.

13. Related Party Disclosures
Under FRS 101 “Related party disclosures”, the Company is exempt from disclosing related party transactions with entities which it 
wholly owns.

14. Contingent Liabilities 
The Group’s banking arrangements include the facility for the bank to provide a number of guarantees in respect of liabilities owed by the 
Group during the course of its trading. In the event of any amount being immediately payable under the guarantee, the bank has the right 
to recover the sum in full from the Group. The total amount of guarantees in place at 31 March 2023 amounted to £0.36m (2022: £1.5m).

The Company’s banking arrangements are subject to a netting facility whereby credit balances may be offset against the indebtedness of 
other Group companies.

15. Off Balance Sheet Arrangements
The Company has no off balance sheet arrangements to disclose as required by S410A of the Companies Act 2006.

213

 halfords.annualreport2023.com4

Shareholder 
Information

Contents

Five-Year Record
Glossary of Alternative  
Performance Measures
Company Information

216

217
218

Five-Year Record 

Revenue
Cost of sales
Gross profit
Operating expenses
Operating profit before non-underlying items 
Non-underlying operating expenses
Operating profit
Net finance costs
Underlying Profit Before Tax2
Non-recurring operating expenses
Profit before tax
Taxation
Taxation on non-underlying items
Profit attributable to equity shareholders
Basic earnings per share
Basic earnings per share before non-underlying items
Weighted average number of shares

1  FY19 financials are stated on a pre-IFRS-16 basis

52 weeks to
29 March
20191
(audited)
£m
 1,138.6 
(559.6)
 579.0 
(516.8)
 62.2 
(7.8)
 54.4 
(3.4)
 58.8 
(7.8)
 51.0 
(10.5)
 1.4 
 41.9 
21.2p
24.5p
197.1m

52 weeks to
27 March
20202
(unaudited)
£m
 1,142.4 
(558.4)
 584.0 
(513.5)
 70.5 
(34.2)
 36.3 
(13.6)
 56.9 
(34.2)
 22.7 
(6.9)
 5.0 
 20.8 
10.6p
25.4p
197.0m

52 weeks to
2 April
2021
(audited)
£m
 1,292.3 
(636.0)
 656.3 
(541.8)
 114.5 
(35.0)
 79.5 
(15.0)
 99.5 
(35.0)
 64.5 
(17.4)
 6.1 
 53.2 
27.1p
41.7p
197.1m

52 weeks to
1 April
2022
(audited)
£m
 1,382.4 
(660.7)
 721.7 
(620.6)
 101.1 
 6.8 
 107.9 
(11.3)
 89.8 
 6.8 
 96.6 
(17.2)
(1.7)
 77.7 
37.9p
35.5p
204.7m

52 weeks to
31 March
2023
(audited)
£m

 1,593.5  
(808.2)
 785.3 
(721.7)
63.6
 (8.0) 
55.6
(12.1)
51.5
(8.0)
43.5
(10.6)
1.1
34.0
15.6p
18.8p
217.4m

2  The statutory 53-week period to 3 April 2020 comprises results that are non-comparable to the 52 weeks periods reported in other years. To provide a more meaningful comparison, 

the above tables include the unaudited pro forma 52 weeks to 27 March 2020.

216

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023SHAREHOLDER INFORMATIONGlossary of Alternative 
Performance Measures

In the reporting of financial information, the Directors have adopted various Alternative Performance Measures (“APMs”), previously 
termed as ‘Non-GAAP measures’. APMs should be considered in addition to IFRS measurements, of which some are shown on page 168. 
The Directors believe that these APMs assist in providing useful information on the underlying performance of the Group, enhance the 
comparability of information between reporting periods, and are used internally by the Directors to measure the Group’s performance. 

The key APMs that the Group focuses on are as follows:   

1. Like-for-like (“LFL”) sales represent revenues from stores, centres and websites that have been trading for at least a year (but excluding 

prior year sales of stores and centres closed during the year) at constant foreign exchange rates. 

2. Underlying EBIT is results from operating activities before non-underlying items. Underlying EBITDA further removes Depreciation and 

Amortisation.  

3. Underlying Profit Before Tax is Profit before income tax and non-underlying items as shown in the Group Income Statement. 

4. Underlying Earnings Per Share is Profit after income tax before non-underlying items as shown in the Group Income Statement, divided 

by the number of shares in issue. 

5. Net Debt is current and non-current borrowings, including lease debt, less cash and cash equivalents, both in-hand and at bank, as 

shown in the Consolidated Statement of Financial Position. 

Cash & cash equivalents 
Borrowings – current 
Borrowings – non-current 
Net Cash/(Debt)* 

FY23
£m
32.2
(77.6)
(303.3)
(348.7)

FY22
£m
46.1
(74.5)
(316.5)
(344.9)

FY20
£m
115.5 
(83.4) 
(511.9) 
(479.8) 

* The statutory 53-week period to 3 April 2020 comprises reported results that are non-comparable to the 52-week period reported in the current and prior period.

6. Net Debt to Underlying EBITDA ratio is represented by the ratio of Net Debt to Underlying EBITDA (both of which are defined above).   

7. Adjusted Operating Cash Flow is defined as EBITDA plus share-based payment transactions and loss on disposal of property, plant and 

equipment, less working capital movements and movement in provisions; as reconciled below. 

Underlying EBIT 
Depreciation, amortisation & impairment
Underlying EBITDA  
Non-underlying operating expenses 
EBITDA 
Share-based payment transactions 
Loss on disposal of property, plant & equipment 
Working capital movements 
Provisions movement and other 
Adjusted Operating Cash Flow* 

FY23
£m
63.6
124.7
188.3
(8.0)
180.3
2.4
1.3
(12.9)
(1.3)
169.8

FY22
£m
101.1
106.0
207.1
6.8
213.9
7.8
(5.2)
(70.0)
(14.7)
131.8

FY20 
(53 weeks)
£m
67.2
118.7 
185.9 
(34.2) 
151.7 
1.0 
2.8 
52.0 
(3.1) 
204.4 

* The statutory 53-week period to 3 April 2020 comprises reported results that are non-comparable to the 52-week period reported in the current and prior period.

8. Free Cash Flow is defined as Adjusted Operating Cash Flow (as defined above) less capital expenditure, net finance costs, taxation, 

exchange movement, lease payments, and arrangement fees on loans; as reconciled below. 

Adjusted Operating Cash Flow 
Capital expenditure 
Net finance costs 
Taxation 
Supplier financing
Sales and Leaseback 
Exchange movements 
Lease payments
Free Cash Flow* 

FY23
£m
169.8
(54.4)
(11.1)
(4.7)
0.8
–
(8.0)
(89.3)
3.1

FY22
£m
131.8
(47.3)
(10.6)
(12.2)
–
7.5
0.9
(85.0)
(14.9)

*The statutory 53-week period to 3 April 2020 comprises reported results that are non-comparable to the 52-week period reported in the current and prior period.

FY20 
£m
204.4
(33.6) 
(13.2) 
(16.3) 

–
–
(2.0) 
(87.7)
51.6

217

 halfords.annualreport2023.comCompany  
information

Financial Calendar

Friday 11 August 2023 
Wednesday 6 September 2023 
Wednesday 6 September 2023 
Friday 15 September 2023 
Wednesday 22 November 2023 
Thursday 18 January 2024 

Final Dividend Record Date
20 Week Trading Update
Annual General Meeting
Final Dividend Payment Date
Interim Results
Q3 Trading Statement

Registered Office

Registrars

Halfords Group plc
Icknield Street Drive
Redditch
Worcestershire
B98 0DE

Link Group
10th Floor
Central Square
29 Wellington Street
Leeds
LS1 4DL

Auditor

BDO LLP
55 Baker Street
London 

W1U 7EU

Joint Brokers

Investec plc
30 Gresham Street
London
EC2V 7QP

Peel Hunt LLP
100 Liverpool Street
London
EC2M 2AT

Solicitors

Clifford Chance LLP
10 Upper Bank Street
London
E14 5JJ

218

Halfords Group plc Annual Report and Accounts for the period ended 31 March 2023SHAREHOLDER INFORMATION 
 
 
 
CBP013018

The paper is Carbon Balanced with World Land Trust, an international conservation charity, who offset carbon 
emissions through the purchase and preservation of high conservation value land.

Through protecting standing forests, under threat of clearance, carbon is locked in that would otherwise be 
released. These protected forests are then able to continue absorbing carbon from the atmosphere,referred 
to as REDD (Reduced Emissions from Deforestation and forest Degradation). This is now recognised as one 
of the most cost-effective and swiftest ways to arrest the rise in atmospheric CO2 and global warming effects. 
Additional to the carbon benefits is the flora and fauna this land preserves, including a number of species 
identified at risk of extinction on the IUCN Red List of Threatened Species.

This document is printed on Revive Silk 100 which is an FSC® 
Recycled paper, made from post-consumer waste paper.  
This reduces waste sent to landfill, greenhouse gas emissions, 
as well as the amount of water and energy consumed.

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Corporate and IR Website 
www.halfordscompany.com

Online Annual Report 2023 
halfords.annualreport2023.com

Commercial Website 
www.halfords.com