Heartland Financial USA
Annual Report 2019

Plain-text annual report

TOGETHER, WE ARE HEARTLAND. 20 19 ANNUAL REPORT 03435 C + 8 cmyk CORPORATE PROFILE Founded in 1981, Heartland Financial USA, Inc. is a multibank holding company with assets of over $13 billion offering uniquely different banking solutions for business and personal clients. Heartland’s independent community banks are in Arizona, California, Colorado, Illinois, Iowa, Kansas, Minnesota, Missouri, Montana, New Mexico, Texas and Wisconsin, with 115 banking locations serving 84 communities, as of December 31, 2019. Heartland remains committed to its core commercial business, which is supported by a strong retail operation. Spread across a geographically diverse footprint, we have the robust capabilities of the big banks, and our unique operating model of 11 bank brands supports our mission of enriching lives, one customer, employee and community at a time. Heartland’s common stock is traded through the NASDAQ Global Select Market System under the symbol “HTLF.” Complete information about Heartland Financial USA, Inc. is available at HTLF.com. Forbes ranked Heartland 40th among a nationwide group of 100 leading banking organizations with assets ranging from $9 billion to over $2 trillion. 1 | Together, we are Heartland T E X A S (cid:31)(cid:30)(cid:29)(cid:28)(cid:27)(cid:28)(cid:26)(cid:28)(cid:25)(cid:24)(cid:30)(cid:25)(cid:23)(cid:30)(cid:22)(cid:28)(cid:21)(cid:26)(cid:20)(cid:19)(cid:18)(cid:24)(cid:17)(cid:30)(cid:16)(cid:30)(cid:15)(cid:21)(cid:14)(cid:26)(cid:20) MINNESOTA B A N K & T R U S T VISION STATEMENT – We will be a top-performing and admired banking organization. – We will actively contribute to the vitality of the communities where we live and work. – We will deliver financial expertise and excellent experiences. FINANCIAL HIGHLIGHTS For the years ended December 31, 2019, 2018 and 2017. (Dollars in thousands, except per share data) FOR THE YEAR Net income Net income, exclusive of tax charge Net income available to common stockholders Cash dividends, common PER SHARE DATA Earnings per common share – diluted Earnings per common share – diluted, exclusive of tax charge Cash dividends, common Book value at December 31 AT YEAR END 2019 $149,129 149,129 149,129 24,607 $4.14 4.14 0.68 43.00 % INCREASE/ (DECREASE) FROM 2018 TO 2019 27.46% 27.46 27.51 27.38 17.61% 17.61 15.25 11.86 2018 2017 $116,998 116,998 116,959 19,318 $75,272 85,668 75,226 14,499 $3.52 3.52 0.59 38.44 $2.65 3.01 0.51 33.07 Total assets Total loans receivable Total deposits Total common stockholders' equity $13,209,597 8,367,917 11,044,331 1,578,137 15.79% $11,408,006 7,407,697 12.96 9,396,429 17.54 1,325,175 19.09 $9,810,739 6,391,464 8,146,909 990,519 FINANCIAL RATIOS Return on average total assets Return on average stockholders' equity Return on average tangible common equity (non-GAAP) 1 Net interest margin (GAAP) Net interest margin, fully tax-equivalent (non-GAAP) 2 Average common stockholders' equity to average total assets Total capital to risk-adjusted assets Tier 1 capital ratio Common equity Tier 1 ratio Tier 1 leverage ratio 1.24% 10.12 15.73 4.00 4.04 13.76% 1.91 0.06 (6.10) (6.48) 1.09% 9.93 15.72 4.26 4.32 12.26 12.17 10.93 13.75 12.31 10.88 10.10 0.22 1.23 2.06 3.80 13.72 12.16 10.66 9.73 0.83% 8.63 12.05 4.04 4.22 9.68 13.45 11.70 10.07 9.20 1 Refer to the "Reconciliation of Return on Average Tangible Common Equity (non-GAAP)" table on page 37 of the annual report on Form 10-K. 2 Refer to the "Reconciliation of Annualized Net Interest Margin, Fully Tax-Equivalent (non-GAAP)" table on page 38 of the annual report on Form 10-K. It is an honor to write to you after my first full year as President and CEO of Heartland Financial USA, Inc. I am grateful for the confidence our Board of Directors has shown in my leadership. I am humbled by the courage, dedication and hard work demonstrated by the people of Heartland. It is remarkable how much we have accomplished, not only in terms of financial performance, but in our unwavering dedication to our customers, each other and the communities we serve. Bruce K. Lee tours Hennig, Inc., a longtime customer of Illinois Bank & Trust, in Rockford, IL. They are a well-established manufacturer whose products protect valuable machines and the people who operate them. 2 | Together, we are Heartland TO MY FELLOW SHAREHOLDERS As we head into 2020, Heartland is a stronger franchise, and better positioned for growth. I will share highlights of our strong 2019 financial performance, advancement of our strategic priorities and plans to deliver growth and shareholder value. HEARTLAND IS A GROWTH COMPANY Ì We increased total assets 15.8% to $13.2 billion. Ì We grew net income 27% to $149 million. Ì We grew earnings per share 18% to $ 4.14. Ì We increased dividends paid over 15% to $ .68. Ì In 2019, we propelled from #66 to #40 on the Forbes Best Bank list, our best ranking ever. FORTIFYING OUR FOUNDATION In 2019, we executed our strategic initiatives with laser focus. We streamlined our company, added capacity and built a foundation for future growth. We renewed focus on our core commercial and retail business through the profitable sales of our non- core consumer finance and mortgage servicing businesses. In response to the increased adoption of digital channels and to align our branch infrastructure with our growth markets we sold, consolidated or closed banking centers. We realized over $24 million of gains from streamlining activities and we have reinvested over half of those gains into an initiative called Operation Customer Compass. CREATING EXCEPTIONAL CUSTOMER EXPERIENCES Investing in Technology Ì We invested in a new commercial online banking platform that delivers more sophisticated capabilities and a more intuitive interface. Ì We invested in a world-class sales platform and loan origination system. Ì We automated processes to improve efficiency and reduce administrative activities. Investing in Our People Ì We invested over 38,000 hours training and developing our teams. Ì We advanced our comprehensive succession plan adding several strategic leaders. Ì We enhanced our benefits, allowing us to recruit and retain our workforce. Our employees are more empowered, engaged and enriched. In turn, we are delivering excellent banking experiences. HONORING THE PAST AND EMBRACING THE FUTURE During 2019, we reexamined our mission, vision and values to more deeply connect our company. We continue to honor the past and hold firm to our core values of integrity, accountability, excellence and community. We recognize the importance of the work we do every day that enriches the lives of our customers, each other and the communities that we call home. In 2019, our employees volunteered over 31,000 hours—a significant point of pride. Additionally, we contributed more than $2 million to support our local communities and continue to make investments in energy efficiency initiatives such as solar energy to preserve our planet. POSITIONED FOR GROWTH The combination of our strong balance sheet and our unique operating model of 11 bank brands across a geographically diverse footprint positions us to confidently navigate economic uncertainty. The dedicated and talented people of Heartland are poised to deliver growth in 2020 and beyond. Thank you for your investment and continued confidence in Heartland. Ì We launched call center technology that delivers robust security and convenient self-service options. Sincerely, Bruce K. Lee We made significant investments in technologies that enable us to exceed customer’s expectations and further our ability to deliver one-of-a-kind banking experiences. President and CEO In the heart of Dubuque, Iowa, Lynn B. Fuller proudly stands in the midst of where it all begin 85 years ago. Together, we continue our solid track record as a growth company, balancing profits and growth, doubling earnings, assets and EPS every five to seven years. LYNN B. FULLER Executive Operating Chairman Heartland Financial USA, Inc. 4 | Together, we are Heartland TO THE SHAREHOLDERS AND FRIENDS OF HEARTLAND FINANCIAL USA, INC. Simply put, 2019 was an outstanding year for Heartland Financial USA, Inc. For 85 years, our franchise has grown and prospered from our very humble beginnings to our impressive standing amongst the best 100 largest banks in the country. That kind of success only happens through leadership and clear strategic focus. Addressing our exceptional performance in 2019, I will reflect on two primary topics—our superior leadership and trends in the banking industry. As part of a thoughtfully crafted succession plan for our company, Bruce K. Lee became President and CEO in May 2018, when I assumed the role of Executive Operating Chairman. Completing his first full year as Heartland’s President and CEO, Bruce, along with his superior executive team, are skillfully executing a plan for growth and long-term success. Adding to our leadership depth, I want to welcome Barry Orr and Robert Engel, two strong executives from our growing western markets, to the Heartland Board of Directors. Next, I will share some observations across the financial services industry. The high cost of talent, technology and regulatory compliance is making scale and efficiency more important than ever. Heartland has distinguished itself as a skilled and experienced acquirer, and we have completed 27 acquisitions and formed five de novo banks since Heartland’s formation in 1981. We have focused our acquisition efforts on high growth markets and organic growth. Our history has been to double earnings, assets and earnings per share (EPS) every five to seven years. Our five year compound growth has delivered 17% annual asset growth, 29% annual net income growth and 14% annual earnings per share growth. We are proud to say we have delivered 39 years of level or increased dividends and we have never experienced an annual loss. combined charter that operates as Bank of Blue Valley, with $1.3 billion in assets, is well positioned in the high growth metro Kansas City market. In November, Illinois Bank & Trust acquired the assets of Rockford Bank and Trust Company and established Illinois Bank & Trust as a premier community bank with assets of $1.3 billion, earning the top deposit market share in Winnebago County. Along with our solid organic growth, our 2019 acquisitions pushed Heartland’s assets over $13 billion, and currently seven of our 11 member banks have surpassed Heartland’s goal with assets exceeding $1 billion. Looking into 2020, we continue to focus on in-market acquisitions and remain committed to achieving our goal of $1 billion or more in assets for each of our brands. We remain disciplined with respect to our financial performance metrics for M&A, our pipeline is extremely deep and we continue to be a highly respected and sought-after partner for community banks. I will conclude as I started—I am delighted with Heartland’s performance in 2019! Together we move into 2020 continuing our solid track record as a growth company, balancing profits and growth, doubling earnings, assets and EPS every five to seven years. Thank you to our corporate board and subsidiary bank boards for their continued support and guidance. Thank you to our leadership teams and professional staff throughout the organization for their hard work and dedication meeting and exceeding our customer’s expectations. And finally, thank you to our shareholders for the confidence you have placed in Heartland Financial USA, Inc. today and in the future. Sincerely, During 2019, we completed two acquisitions. In May, Bank of Blue Valley merged into our Kansas subsidiary, Morrill & Janes Bank and Trust. The Lynn B. Fuller Executive Operating Chairman TOGETHER, WE ARE HEARTLAND. 6 | Together, we are Heartland MISSION STATEMENT Enriching lives one customer, employee and community at a time. The impact of Operation Customer Compass will live on, and is now an integrated part of our Heartland culture. BRUCE K. LEE President and CEO Heartland Financial USA, Inc. We embarked on Operation Customer Compass, because we owed it to ourselves, our customers and our shareholders to be the best that we can be. LYNN H. "TUT" FULLER, MD. President and CEO Dubuque Bank and Trust 8 | Together, we are Heartland TOGETHER, WE’RE CREATING EXCEPTIONAL CUSTOMER EXPERIENCES. •C U •C U N N O O I I T T S TOM S TOM E E R R • • C C O O M M A A R R PASS PASSOPE OPE People. Process. Technology. We believe our customers deserve a one-of-a-kind, exceptional experience and that our employees should have minimal friction as they provide that service. Operation Customer Compass emerged out of our commitment to our customers. We started our journey by targeting opportunities centered around Our People. Our Process. Our Technology. Together, we energized and enriched the Heartland experience. OUR PEOPLE How do you take the finest talent in the Midwest and across the western United States and create the framework to make them even better? Our solution, guided by Operation Customer Compass, was to increase transparency and accountability in our work. This was done by installing continuous feedback loops, providing job aids, implementing daily management routines and refocusing priorities to strategic and value-added work, instead of repetitive and mundane tasks. These new tools and measures ensure we always stay focused on our goal of providing exceptional customer service. OUR PROCESS We needed to evolve our processes because customer behaviors have changed. Looking at our processes through the lens of the customer, we identified improvement opportunities, which would remove friction for our employees and provide quicker turnaround times for our customers. This was done by mapping every process in Heartland, getting feedback from both front office and back office employees and installing a robust error tracking program. This all resulted in faster turn around times and reduced errors between our departments and for our customers. OUR TECHNOLOGY Customers deserve and demand faster, better, smarter technology so they can bank when and where they want. Operation Customer Compass drove investment in cutting edge technologies like an industry-leading commercial loan origination system, a cloud based call center platform and a leading electronic signature application. We built responsive dashboards to track our performance and hold ourselves accountable. Robotics tools allowed us to automate high-volume, repetitive tasks so our employees could focus on value-added activities. All of these investments were essential to enhance our processes, enrich the lives of our employees and most importantly, improve the customer experience. Every segment of the organization was impacted, and “Compass” became a new part of our vernacular. The goals were aggressive and the stakes were high. It was only through our dedicated strategy, our focused commitment and our outstanding team that such an undertaking could be successful—and it was. Together, we made it happen. TOGETHER, WE ARE DELIVERING. KIM CARROLL CEO Heart to Heart International BRIAN GEARY Commercial Banker, SVP Bank of Blue Valley Making an impact when it is needed most. Heart to Heart International doesn’t wait for the wind to blow or a disaster to strike—they are prepared—always. When the siren sounds or a crisis unfolds, Heart to Heart International is ready. In times of disasters, Heart to Heart International and Bank of Blue Valley partner in serving and strengthening communities. Heart to Heart International provides humanitarian service in more than 130 countries, shipping over $2 billion in aid and logging 1.1 million volunteer hours. They have worked alongside many people, from local community members to foreign government officials to humanitarian Mother Theresa. “Our relationship with Bank of Blue Valley goes beyond banking. They are a true partner. Our 150,000-square foot facility housing our expansive medical supply warehouse and mobile first response units would not have been a reality without a Commercial Real Estate Loan through Bank of Blue Valley. We have a robust banking relationship including a revolving line of credit and international wire services— both essential in time of natural disasters and crisis relief. More profoundly, administering to worldwide crises requires a willingness to understand and respond with immediacy, and Bank of Blue Valley does that and more. Bank of Blue Valley acts as a trusted partner—both financially and philanthropically—as we prepare for what lies ahead,” stated Kim Carroll, CEO. 10 | Together, we are Heartland From floods, tornadoes, hurricanes, earthquakes, typhoons and humanitarian crises, Heart to Heart International team members are often the first people on the ground with medical teams, medical supplies, equipment and hygiene health products. Bank of Blue Valley goes beyond banking, they are a true partner in our ability to live our mission. —KIM CARROLL Heart to Heart International Proudly served by Their partnership was a game-changer for us, allowing us to move forward with our strategic plan. —GERMAN REYES Chicanos Por La Causa Proudly served by 12 | Together, we are Heartland Chicanos Por La Causa offers comprehensive, bilingual and bicultural services in Health & Human Services, Housing, Education and Economic Development. TOGETHER, WE ARE EMPOWERING. DAVID ADAME President and CEO Chicanos Por La Causa ALICIA NUNEZ CFO, EVP Chicanos Por La Causa GERMAN REYES Real Estate Operations, EVP Chicanos Por La Causa Bill Callahan President and CEO Arizona Bank & Trust Focused on the CAUSE for an underserved population. Chicanos Por La Causa enriches the lives of the communities they serve. As one of the largest community development corporations in Arizona, Chicanos Por La Causa (CPLC) focuses on individuals and families with low to moderate income levels. CPLC serves more than 378,000 individuals annually and is one of the largest Hispanic nonprofits in the country. The opportunity to promote positive change and offer self- sufficiency for their clientele is enhanced by a partnership with Arizona Bank & Trust. “We are not your typical nonprofit, owning and managing a wide range of for-profit businesses, including many real estate opportunities, which in turn sustains our charitable initiatives. Arizona Bank & Trust earned our respect by gaining an in-depth knowledge about our organization, they invested their time when no one else would,” said Alicia Nunez, CFO, EVP. “Arizona Bank & Trust worked with us, pitched a unique financing solution that aligned with our sizable needs. They embrace the cause in so many ways— by serving on our boards, understanding our cash cycles, digging into our acquisition initiatives and understanding our nonprofit intricacies. They are the catalyst to growing our business—helping us build our financial foundation so that we can be the foundation for our community,” commented David Adame, President and CEO, Chicanos Por La Causa. TOGETHER, WE ARE CARING. Providing the best experience when it matters most. Medical Associates Clinic has been providing superior health care since 1924. Medical Associates, headquartered in Dubuque, Iowa, is the tri-state area’s leading health care provider, serving as Iowa’s oldest multispecialty group practice. In 1982, Medical Associates developed the tri-state's first health maintenance organization, Medical Associates Health Plans. They are the only physician group owned plan in Iowa and the highest rated. Since 1997, Medical Associates Health Plans has maintained accreditation by the National Committee for Quality Assurance. Medical Associates believes that patients deserve affordable, coordinated, high-quality care and services that are easy to find and simple to use. Dubuque Bank and Trust (DB&T) and Medical Associates, are two legacy Dubuque companies working to provide the best experience for patients and providers. “Our business is complex. After more than 40 years, we decided to bring our business to DB&T, which was no small decision, but a new and exciting one. The consultative DB&T team collaborated with us to offer sophisticated financial solutions that were innovative and creative. They listened to us and provided a customized financing solution and strategic debt structure to help us solve a challenge we’ve been working on for more than five years. We also took advantage of a more robust and holistic Treasury Management solution creating efficiencies and matching our growing needs. We believe in delivering excellence and working with trusted partners, we will not work with people we do not trust and we completely trust the entire team at DB&T." expressed Jeff Gonner, CFO, Medical Associates. 14 | Together, we are Heartland JOHN TALLENT CEO Medical Associates JEFF GONNER CFO Medical Associates TYSON LEYENDECKER Market President, EVP Dubuque Bank and Trust Medical Associates is a well- established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. DB&T took the time to understand our business and provided true tangible value that is unmatched in our market. —JOHN TALLENT Medical Associates Proudly served by ROBERT REGNIER Chairman and CEO Bank of Blue Valley WENDY REYNOLDS President Bank of Blue Valley JEFFREY HULTMAN CEO Illinois Bank & Trust THOMAS BUDD President Illinois Bank & Trust Bloch Memorial Fountain and Washington Square Park, Kansas City, Missouri. Jefferson Street Bridge, Rockford, Illinois. 16 | Together, we are Heartland TOGETHER, WE ARE GROWING. Our 2019 acquisitions pushed Heartland's assets over $13 billion. Our merger and acquisition strategy focuses on expanding our footprint in areas where we already have a presence. In 2019, Heartland strengthened its presence in Kansas and Illinois, helping both brands propel beyond $1 billion in assets. In May of 2019, Heartland enhanced its presence in Kansas City with the acquisition of Blue Valley Ban Corp. and its wholly owned subsidiary, Bank of Blue Valley. We merged Bank of Blue Valley into our existing bank, Morrill & Janes Bank and Trust, retaining the Bank of Blue Valley name and growing assets in that market to $1.3 billion. “The acquisition of Bank of Blue Valley, a premier Kansas City community bank, provided great opportunity to broaden Heartland’s footprint in Johnson County and the greater Kansas City metropolitan area,” says Lynn B. Fuller, Executive Operating Chairman of Heartland. “An economically strong and vibrant region, Bank of Blue Valley complements our existing Kansas franchise, and the synergies resulting from our combined organizations will deliver broader client services, enhance Heartland shareholder value and position us well for additional growth in the Kansas City market.” The purchase of Rockford Bank & Trust assets was an excellent fit for our community banking business model in our expanding Illinois market, creating critical mass with approximately $1.3 billion in assets. “Their two office locations were a natural fit with our geographic footprint and the culture of our existing bank, Illinois Bank & Trust," said Bruce K. Lee, President and CEO of Heartland. “We were very fortunate to integrate two talented teams of local banking professionals and staff with excellent knowledge of the Rockford community and the clients they serve.” BANK OF BLUE VALLEY “Joining with Heartland was an exceptional opportunity to further leverage our growth. We look forward to expanding our lending capacity and enhancing our technology with a focus on treasury management and wealth advisory services,” Robert Regnier, Chairman and CEO, Bank of Blue Valley. ILLINOIS BANK & TRUST “We are excited to partner with Rockford Bank & Trust. We have great respect for Tom Budd, the management team and the company they have built. Combining these two high-performing teams allows us to build an even stronger company together, creating the largest, locally-headquartered community bank in the Rockford market,” Jeffrey Hultman, CEO, Illinois Bank & Trust. 31,000 Employee volunteer hours Minnesota Bank & Trust collaborates with WomenVenture for $500,000 in support of microlending to entrepreneurs TOGETHER, WE ARE MAKING A DIFFERENCE. Committed to our communities and planet. The strength of our mission runs strong across our footprint and beyond—each of our employees is committed to enriching the lives of our customers and community. $857.4M In new community development loans 275+ Community boards served Bank of Blue Valley commits $100,000 to Kansas City Women’s Business Center in support of their microlending program FirstBank & Trust commits $500,000 to Texas Tech University’s Jerry S. Rawls College of Business supporting the college’s new Excellence in Banking Program 18 | Together, we are Heartland Illinois Bank & Trust led a group of local banks to raise $4M to support small business and neighborhoods Dubuque Bank and Trust offsets 16 TONS of carbon through solar initiatives— equivalent to 400 trees Illinois Bank & Trust led a group of local banks to raise $4M to support small business and neighborhoods 31,000 Employee volunteer hours Citywide Banks supports mental health wellness in Colorado with $180,000 in nonprofit contributions Arizona Bank & Trust offsets 62 TONS of carbon through solar initiatives— equivalent to 1,026 trees Minnesota Bank & Trust collaborates with WomenVenture for $500,000 in support of microlending to entrepreneurs $21.7M In new community investments $2.3M In contributions and sponsorships to local organizations Heartland purchases LEED Platinum certified Roshek building TOGETHER, WE ARE BUILDING THE FOUNDATION. Heartland added several key leaders as part of a thoughtful and comprehensive succession plan. We are strategic in workforce investment to attract and retain talent to drive success. EXECUTIVE MANAGEMENT Back row from left to right: R. Greg Leyendecker, Brian J. Fox, Dennis J. Mochal, Andrew E. Townsend, Lynn H. "Tut" Fuller, M.D., Bruce K. Lee, Kevin G. Quinn, Laura J. Hughes, Michael J. Coyle, Bryan R. McKeag, Lynn B. Fuller, Jay L. Kim Front row from left to right: Deborah K. Deters, David A. Prince, Tamina L. O'Neill, Kevin K. Karrels, J. Daniel Patten, Daniel C. Stevens, Steven E. Ward, Janet M. Quick 20 | Together, we are Heartland NEW HEARTLAND LEADERSHIP (Pictured in the photo on the left.) KEVIN KARRELS Head of Consumer Banking, EVP Heartland Financial USA, Inc. Kevin has spent his career transforming the consumer landscape with convenient technology, including mobile and online banking solutions with First Tennessee Bank. He is responsible for managing all facets of Heartland's consumer banking needs, ensuring exceptional customer satisfaction both in-branch and online. JAY KIM General Counsel, EVP Heartland Financial USA, Inc. Jay spent his career as general counsel, and in senior management roles and as an attorney in private practice. As a partner with Dorsey & Whitney, Jay focused on advising banks, trust companies, wealth management firms, commercial and residential mortgage brokers and retirement plan administrators on mergers and acquisitions and regulatory and operational matters. DENNIS MOCHAL Chief Information Officer, EVP Heartland Financial USA, Inc. Dennis is responsible for managing all facets of Heartland's information technology needs, heading up the security of essential information. Dennis has spent his career directing technological initiatives and creating protective information solutions at UMB Bank, J.P. Morgan Retirement Plan Service and Wells Fargo Asset Management. TAMINA O’NEILL Chief Risk Officer, EVP Heartland Financial USA, Inc. Tamina’s financial services and compliance career started over 25 years ago in a leadership development program at LaSalle Bank. Over the course of her career, she has been involved with and/or led teams in government lending, commercial banking compliance, corporate compliance and operational and enterprise risk. DANIEL STEVENS Operations, EVP Heartland Financial USA, Inc. Dan joined Heartland from Rabobank, NA, Roseville, CA, where he served as Chief Operating Officer. Prior to that role, he was the Chief Financial Officer for Rabobank, Bank of Hawaii Corporation and UMB Financial Corporation. Dan has 35 years of experience in operations, treasury, risk management and SEC related matters. NEW BANK LEADERSHIP LO NESTMAN President & CEO Premier Valley Bank Lo brings nearly two decades of banking leadership experience to the executive team. Prior to joining Heartland, Lo served as Region President for Wasatch Bank, a division of Zion’s First National Bank in Utah. TOD PETERSEN President and CEO Rocky Mountain Bank Tod has an impressive career of banking, including experience in commercial lending, branch operations and consumer banking. His strategic leadership provides thoughtful solutions and guidance that helps clients achieve their financial goals. ROBERT REGNIER Executive Chairman and CEO Bank of Blue Valley Bob has served as the director, the President and the CEO of Bank of Blue Valley during his tenure. He has over 45 years of experience in a number of banking areas, including lending, investments, personnel, administration, trust, operations, new business development and mergers. OUR DIRECTORS Back row from left to right: John K. Schmidt, Kurt M. Saylor, Duane E. White, Bruce K. Lee, Thomas L. Flynn, Robert B. Engel, Barry H. Orr, R. Michael McCoy Front row from left to right: Susan G. Murphy, Mark C. Falb, Martin J. Schmitz, Jennifer K. Hopkins, Lynn B. Fuller NEW BOARD MEMBERS ROBERT B. ENGEL Managing Director, CEO BLT Advisory Services, LLC Bob has over 30 years of experience in the financial services industry, including 17 years at CoBank ACB, Denver CO, where he ultimately served as President and Chief Executive Officer. BARRY H. ORR Director and CEO FirstBank & Trust Barry has over 40 years of banking experience, including organizing and founding FirstBank Lubbock Bancshares holding company in 1993. He has successfully completed 14 mergers or acquisitions during his tenure as Chairman and CEO of FirstBank Lubbock Bancshares. 22 | Together, we are Heartland SUBSIDIARY DIRECTORS AND PRESIDENTS ARIZONA BANK & TRUST John D. Benton Board Chair William H. Callahan President & CEO — Lynn B. Fuller R. Greg Leyendecker Paul F. Muscenti Christian Roe Jerry L. Schwallier R. Randy Stolworthy Dr. Philip To Frank E. Walter BANK OF BLUE VALLEY Kurt M. Saylor Chairman Robert D. Regnier Executive Chairman & CEO Wendy Reynolds President — Lynn B. Fuller Bruce K. Lee Thomas A. McDonnell Rhonda S. McHenry Kent P. Saylor Anne D. St. Peter Robert D. Taylor Leland M. Walker Ryan Wilkerson Steven D. Wilkinson CITYWIDE BANKS Martin J. Schmitz Board Chair Joanne C. Sherwood President and CEO — Robert B. Engel Lynn B. Fuller Jennifer K. Hopkins Bruce K. Lee Susan G. Murphy Kevin G. Quinn W. Scott Reichenberg Mike Zoellner DUBUQUE BANK AND TRUST COMPANY Thomas L. Flynn Board Chair Lynn H. “Tut” Fuller, MD. President and CEO — Chad M. Chandlee Richard C. Cody David C. Davis James R. Etheredge Donnelle M. Fuerste Lynn B. Fuller James P. Gantz Charles D. Glab Timothy W. Hodge Douglas J. Horstmann R. Michael McCoy James C. Mulgrew John B. (J.B.) Priest John K. Schmidt John Tallent FIRSTBANK & TRUST Barry H. Orr Chairman and CEO Greg Garland President — Barry Brown Bill deTournillon Lynn B. Fuller Ricky Green Bruce K. Lee R. Bruce Orr Gary Rothwell ILLINOIS BANK & TRUST Frank E. Walter Board Chair Jeffrey S. Hultman CEO Thomas D. Budd President — Charles E. Box Michael K. Broski Todd B. Colin John W. Cox, Jr. Craig A. Erdmier Monica B. Glenny Damon C. Heim Martin H. Johnson Dana S. Kiley, Jr. Pamela R. Maher Thomas R. Nelson Michael J. Rogers Steven E. Ward Laurel S. Wurster MINNESOTA BANK & TRUST Steven M. Thul Board Chair Stephen G. Bishop President and CEO — Timothy S. Clark Lynn B. Fuller Randy Morgan Steven E. Ward NEW MEXICO BANK & TRUST Nadyne L. Bicknell Board Chair R. Greg Leyendecker President and CEO — Robert W. Eaton Lynn B. Fuller Sherman McCorkle Michael Mechenbier Ben F. Spencer Randy Ware PREMIER VALLEY BANK Thomas G. Richards Board Chair Lo B. Nestman President and CEO — Linda F. East Lynn B. Fuller Richard H. Lehman J. Mike McGowan ROCKY MOUNTAIN BANK Wallace E. Anderson Board Chair Tod M. Petersen President and CEO — Catherine Bergman Lynn B. Fuller Michael Johns Pamela K. Mower Gerald Pearsall Kevin G. Quinn WISCONSIN BANK & TRUST J. Cory Recknor Board Chair Curtis Chrystal President and CEO — John K. Faust Lynn B. Fuller Erik A. Huschitt Ramesh C. Kapur Jack R. Liebl Stephan J. Nickels Steven F. Streff Paul W. Sweeney Steven E. Ward Thomas J. Wilkinson PROFILE MAILING ADDRESS Heartland Financial USA, Inc. 1398 Central Avenue P.O. Box 778 Dubuque, Iowa 52004-0778 Telephone: 563.589.2100 INDEPENDENT AUDITORS KPMG LLP Des Moines, Iowa CORPORATE COUNSEL Dorsey & Whitney LLP Minneapolis, Minnesota STOCK LISTING Heartland’s common stock is traded on the NASDAQ Global Select Market System under the symbol “HTLF.” CORPORATE AND INVESTOR INFORMATION ANNUAL MEETING In accordance with local, state and national pandemic guidance and with the safety and health of Heartland Financial USA, Inc. shareholders, employees and the broader community as top priority, the company will hold a “virtual” Annual Meeting. We invite you to electronically attend the annual meeting which will be held on Wednesday, May 20, 2020 at 1:00 p.m. Central Daylight Time. You will be able to attend the Annual Meeting, vote and submit your questions during the meeting by visiting http://virtualshareholdermeeting.com/HTLF2020. Prior to the meeting, you will be able to vote at www.proxyvote.com. TRANSFER AGENT/STOCKHOLDER SERVICES Inquiries related to stockholder records, stock transfers, changes of ownership, changes of address and dividend payments should be sent to Heartland’s transfer agent at the following address: Broadridge Corporate Issuer Solutions, P.O. Box 1342, Brentwood, NY 11717. They may also be contacted by phone at 1.866.741.7520. FORM 10-K AND OTHER INFORMATION The company submits an annual report to the Securities and Exchange Commission on Form 10-K. Stockholders may obtain copies of our Form 10-K without charge by writing to Michael J. Coyle, EVP, Senior General Counsel and Corporate Secretary, Heartland Financial USA, Inc., 1398 Central Avenue, P.O. Box 778, Dubuque, Iowa 52004-0778. The Form 10-K is also available on the Heartland website under the heading Investor Relations. Securities analysts and other investors seeking additional information about Heartland should contact Bryan R. McKeag, Chief Financial Officer, EVP, at the above address or call him at 563.589.1994. Additional information is also available at Heartland’s website: HTLF.com. DIVIDEND REINVESTMENT AND STOCK PURCHASE PLAN Heartland Financial USA, Inc. offers stockholders of record a simple and convenient method of increasing holdings in our company by participating in Heartland’s Dividend Reinvestment and Stock Purchase Plan. Participants can directly reinvest dividends and make optional cash purchases to acquire additional shares. They may elect to reinvest dividends on either all or a portion of the shares they hold. Participants may also elect to purchase shares of common stock by making optional cash payments. For additional information regarding the Plan, or to request a copy of the Plan’s prospectus, please call Heartland’s transfer agent, Broadridge Corporate Issuer Solutions, toll free at 1.866.741.7520. UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-K ☑ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2019 ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ___________ to ___________ Commission File Number: 001-15393 HEARTLAND FINANCIAL USA, INC. (Exact name of Registrant as specified in its charter) Delaware (State or other jurisdiction of incorporation or organization) 42-1405748 (I.R.S. Employer identification number) 1398 Central Avenue, Dubuque, Iowa 52001 (Address of principal executive offices) (Zip Code) (563) 589-2100 (Registrant's telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of Class Common Stock $1.00 par value Trading Symbol(s) HTLF Name of Each Exchange on Which Registered The Nasdaq Global Select Market Indicate by check mark if the Registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☑ No ☐ Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange Act. Securities registered pursuant to Section 12(g) of the Act: None Yes ☐ No ☑ Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☑ No ☐ Indicate by check mark whether the Registrant has submitted electronically, every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☑ No ☐ Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act. Large accelerated filer ☑ Accelerated filer ☐ Non-accelerated filer ☐ Smaller reporting company ☐ Emerging growth company ☐ If an emerging growth company, indicate by check mark if the Registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. Indicate by check mark whether the Registrant is a shell company (as defined in Exchange Act Rule 12b-2). Yes ☐ No ☑ The aggregate market value of the voting and non-voting common equity held by non-affiliates of the Registrant (assuming, for purposes of this calculation only, that the Registrant's directors, executive officers and greater than 10% shareholders are affiliates of the Registrant), based on the last sales price quoted on the Nasdaq Global Select Market on June 30, 2019, the last business day of the registrant's most recently completed second fiscal quarter, was approximately $1,548,354,472. As of February 25, 2020, the Registrant had issued and outstanding 36,766,531 shares of common stock, $1.00 par value per share. Portions of the Proxy Statement for the 2020 Annual Meeting of Stockholders are incorporated by reference into Part III. DOCUMENTS INCORPORATED BY REFERENCE HEARTLAND FINANCIAL USA, INC. Form 10-K Annual Report Table of Contents Part I Item 1. A. B. C. D. E. Business General Description Market Areas Competition Employees Supervision and Regulation Item 1A. Risk Factors Item 1B. Unresolved Staff Comments Item 2. Item 3. Item 4. Part II Item 5. Item 6. Item 7. Properties Legal Proceedings Mine Safety Disclosures Information About Our Executive Officers Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities Selected Financial Data Management’s Discussion and Analysis of Financial Condition and Results of Operations Item 7A. Quantitative and Qualitative Disclosures About Market Risk Item 8. Item 9. Financial Statements and Supplementary Data Changes in and Disagreements with Accountants on Accounting and Financial Disclosure Item 9A. Controls and Procedures Item 9B. Other Information Part III Item 10. Directors, Executive Officers and Corporate Governance Item 11. Executive Compensation Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters Item 13. Certain Relationships and Related Transactions, and Director Independence Item 14. Part IV Principal Accountant Fees and Services Item 15. Exhibits and Financial Statement Schedules Item 16. 10-K Summary Index of Exhibits PART I SAFE HARBOR STATEMENT This Annual Report on Form 10-K (including information incorporated by reference) contains, and future oral and written statements of Heartland Financial USA, Inc. and its management may contain, forward-looking statements, within the meaning of such term in the Private Securities Litigation Reform Act of 1995, with respect to the financial condition, results of operations, plans, objectives, future performance and business of Heartland. Forward-looking statements, which may be based upon beliefs, expectations and assumptions of Heartland's management and on information currently available to management, are generally identifiable by the use of words such as "believe", "expect", "anticipate", "plan", "intend", "estimate", "may", "will", "would", "could", "should" or other similar expressions. Additionally, all statements in this Annual Report on Form 10- K, including forward-looking statements, speak only as of the date they are made, and Heartland undertakes no obligation to update any statement in light of new information or future events. Heartland's ability to predict results or the actual effect of future plans or strategies is inherently uncertain. The factors which could have a material adverse effect on the operations and future prospects of Heartland are detailed in the "Risk Factors" section included under Item 1A. of Part I of this Annual Report on Form 10-K. These risks and uncertainties should be considered in evaluating forward-looking statements and undue reliance should not be placed on such statements. ITEM 1. BUSINESS A. GENERAL DESCRIPTION Heartland Financial USA, Inc. (individually referred to herein as "Parent Company" and collectively with all of its subsidiaries and affiliates referred to herein as "Heartland," "we," "us," or "our") is a multi-bank holding company registered under the Bank Holding Company Act of 1956, as amended (the "BHCA"), that was originally formed in the state of Iowa in 1981 and reincorporated in the State of Delaware in 1993. Heartland's headquarters are located at 1398 Central Avenue, Dubuque, Iowa. Our website address is www.htlf.com. You can access, free of charge, our filings with the Securities and Exchange Commission (the "SEC"), including our Annual Report on Form 10-K, our quarterly reports on Form 10-Q, current reports on Form 8-K and any other amendments to those reports, at our website under the Investor Relations tab, or at the SEC website at www.sec.gov. Proxy materials for our upcoming 2020 Annual Shareholders Meeting to be held on May 20, 2020, will be available electronically via a link on our website at www.htlf.com. At December 31, 2019, Heartland had total assets of $13.21 billion, total loans held to maturity of $8.37 billion and total deposits of $11.04 billion. Heartland’s total stockholders' equity as of December 31, 2019, was $1.58 billion. Net income available to common stockholders for 2019 was $149.1 million. Heartland conducts a community banking business through 11 independently branded and chartered community banks (collectively, the "Banks") operating in the states of Iowa, Illinois, Wisconsin, New Mexico, Arizona, Montana, Colorado, Minnesota, Kansas, Missouri, Texas and California. All Banks are members of the Federal Deposit Insurance Corporation (the "FDIC"). Listed below are the Banks, which, as of the date of this Annual Report on Form 10-K, operate a total of 115 banking locations: • • Dubuque Bank and Trust Company, Dubuque, Iowa, is chartered under the laws of the state of Iowa. Illinois Bank & Trust, Rockford, Illinois, is chartered under the laws of the state of Illinois. • Wisconsin Bank & Trust, Madison, Wisconsin, is chartered under the laws of the state of Wisconsin. • • • • New Mexico Bank & Trust, Albuquerque, New Mexico, is chartered under the laws of the state of New Mexico. Rocky Mountain Bank, Billings, Montana, is chartered under the laws of the state of Montana. Arizona Bank & Trust, Phoenix, Arizona, is chartered under the laws of the state of Arizona. Citywide Banks, Denver, Colorado, is chartered under the laws of the state of Colorado. • Minnesota Bank & Trust, Edina, Minnesota, is chartered under the laws of the state of Minnesota. • • • Bank of Blue Valley, Merriam, Kansas, is chartered under the laws of the state of Kansas. Premier Valley Bank, Fresno, California, is chartered under the laws of the state of California. First Bank & Trust, Lubbock, Texas, is chartered under the laws of the state of Texas. 1Dubuque Bank and Trust Company also has two wholly-owned non-bank subsidiaries: • • DB&T Insurance, Inc., a multi-line insurance agency, with one wholly-owned subsidiary: ◦ Heartland Financial USA, Inc. Insurance Services, a multi-line insurance agency with the primary purpose of providing online insurance products to consumers and small business clients in Bank markets. DB&T Community Development Corp., a community development company with the primary purpose of partnering in low-income housing and historic rehabilitation projects. First Bank & Trust has one wholly-owned mortgage company: • PrimeWest Mortgage Corporation, a mortgage company with the primary purpose of originating, selling and servicing residential mortgage loans. The loans are primarily sold into the secondary market with mortgage servicing rights retained. Heartland has two non-bank subsidiaries as listed below: • • Heartland Community Development Inc., a property management company with the primary purpose of holding and managing certain nonperforming assets acquired from the Banks. Citizens Finance Parent Co., a consumer finance company with two wholly-owned companies: Citizens Finance Co., a consumer finance company with offices in Iowa and Wisconsin. ◦ Citizens Finance of Illinois Co., a consumer finance company with offices in Illinois. ◦ Prior to December 31, 2018, Heartland decided to exit the consumer finance business and entered into an agreement to sell the loan portfolios of Citizens Finance Co. and Citizens Finance of Illinois Co. The transaction closed on January 11, 2019. The offices in Iowa and Wisconsin closed on February 1, 2019, and the offices in Illinois closed on February 11, 2019. In addition, as of December 31, 2019, Heartland had trust preferred securities issued through special purpose trust subsidiaries formed for the purpose of offering cumulative capital securities including Heartland Financial Statutory Trust IV, Heartland Financial Statutory Trust V, Heartland Financial Statutory Trust VI, Heartland Financial Statutory Trust VII, Morrill Statutory Trust I, Morrill Statutory Trust II, Sheboygan Statutory Trust I, CBNM Capital Trust I, Citywide Capital Trust III, Citywide Capital Trust IV, Citywide Capital Trust V, OCGI Statutory Trust III, OCGI Capital Trust IV, BVBC Capital Trust II and BVBC Capital Trust III. All of Heartland’s subsidiaries were wholly owned as of December 31, 2019. The principal business of our Banks consists of making loans to and accepting deposits from businesses and individuals. Our Banks provide full service commercial and retail banking in their communities. Both our loans and our deposits are generated primarily through strong banking and community relationships, and through management that is actively involved in the community. Our lending and investment activities are funded primarily by core deposits. This stable source of funding is achieved by developing strong banking relationships with customers through value-added product offerings, competitive market pricing, convenience and high-touch personal service. Deposit products, which are insured by the FDIC to the full extent permitted by law, include checking and other demand deposit accounts, NOW accounts, savings accounts, money market accounts, certificates of deposit, individual retirement accounts, health savings accounts and other time deposits. Loan products include commercial and industrial, commercial real estate, small business, agricultural, real estate mortgage, consumer, and credit cards for commercial, business and personal use. We enhance the customer-centric local services of our Banks with a full complement of value-added services, including wealth management, investment and insurance services. We provide contemporary technology solutions that provide our customers convenient electronic banking services and client access to account information through business and personal online banking, mobile banking, bill payment, remote deposit capture, treasury management services, credit and debit cards and automated teller machines. 2Business Model and Operating Philosophy Heartland’s operating philosophy is to maximize the benefits of a community banking model by: 1. Creating strong community ties through customer-centric local bank delivery of products and services. • • • • • • Deeply rooted local leadership and boards Local community knowledge and relationships Local decision-making Independent charters Locally recognized brands Commitment to an exceptional customer experience 2. Providing extensive banking services to increase revenue. • • • • • Full range of commercial products, including government guaranteed lending and treasury management services Private client services, including investment management, trust, retirement plans and brokerage and investment services Convenient and competitive retail products and services Residential mortgage origination Providing added client value through consultative relationship building 3. Centralizing back-office operations for efficiency. • • • • • • Leverage expertise across all Banks Contemporary technology for account processing and delivery systems Efficient back-office support for loan processing and deposit operations Centralized loan underwriting and collections Centralized loss management and risk analysis Centralized support for other professional services, including human resources, marketing, legal, compliance, finance, administration, internal audit, investment management, customer support and facilities We believe the personal and professional service we offer to our customers provides an appealing alternative to the service provided by the "megabanks." While we are committed to a community banking philosophy, we believe our size, combined with our robust suite of financial products and services, allows us to effectively compete in our respective market areas. To remain price competitive, we also believe that we must manage expenses and gain economies of scale by centralizing back office support functions. Although each of our Banks operates under the direction of its own board of directors, we have standard operating policies regarding asset/liability management, liquidity management, investment management, and lending and deposit structure management. Another component of our operating strategy is to encourage all directors, officers and employees to maintain a strong ownership interest in Heartland. We have established ownership guidelines for our directors and executive management and have an employee stock purchase plan available to employees. We maintain a strong community commitment by encouraging the active participation of our employees, officers and board members in local charitable, civic, school, religious and community development activities. Acquisition and Branch Optimization Strategy Our primary objectives are to increase profitability and diversify our market area and asset base by expanding through acquisitions and to grow organically by increasing our customer base in the markets we serve. In the current environment, we are continuing to seek opportunities for growth through acquisitions. Although we are focused on opportunities in our existing and adjacent markets, we would consider acquisitions in new growth markets if they fit our business model, support our customer-centric culture, provide a sufficient return on investment and would be accretive to earnings within the first year of combined operations. We typically consider acquisitions of established financial institutions, primarily commercial banks or thrifts. In recent years, we have focused on markets with growth potential in the Midwestern and Western regions of the United States. Our strategy is to balance the growth in our Western markets with the stability of our Midwestern markets. 3The following table provides information about the implementation of Heartland's expansion strategy: Name Farley State Bank First National Bank of Clovis Year 1988 Citizens Finance Co.(1) 1989 Key City Bank 1991 1992 Galena State Bank & Trust Co. First Community Bank(2) 1994 1995 Riverside Community Bank(3) 1997 Cottage Grove State Bank(4) 1998 New Mexico Bank & Trust 1999 Bank One Monroe (branch) 2000 2003 Arizona Bank & Trust 2004 Rocky Mountain Bank Summit Bank & Trust(5) 2006 2006 Bank of the Southwest 2008 Minnesota Bank & Trust 2009 Elizabeth State Bank 2012 Liberty Bank, FSB (three branches) 2012 2012 Heritage Bank, N.A. 2013 Morrill & Janes Bank and Trust Company 2013 2015 Community Bank & Trust (Sheboygan) 2015 Community Bank (Santa Fe) 2015 2015 2016 Centennial Bank(5) 2017 2017 Citywide Banks Signature Bank 2018 First Bank & Trust 2018 First Scottsdale Bank, N.A. Premier Valley Bank First National Bank Platteville Founders Community Bank Freedom Bank(7) 2019 Bank of Blue Valley 2019 Rockford Bank and Trust Company De Novo Acquisition X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Merged Into or Assets Purchased By N/A Dubuque Bank and Trust Company Dubuque Bank and Trust Company Illinois Bank & Trust (2015) Dubuque Bank and Trust Company (2011) N/A N/A N/A Wisconsin Bank & Trust New Mexico Bank & Trust N/A N/A N/A Arizona Bank & Trust N/A Galena State Bank & Trust Co.(6) Dubuque Bank and Trust Company Wisconsin Bank & Trust Arizona Bank & Trust N/A Illinois Bank & Trust (2014) Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust N/A Summit Bank & Trust(5) Premier Valley Bank Centennial Bank and Trust(8) Minnesota Bank & Trust N/A Morrill & Janes Bank and Trust Company(9) Illinois Bank & Trust (1) The loans of Citizens Finance Co. were sold in the first quarter of 2019. (2) First Community Bank branches were sold in the second quarter of 2019. (3) Riverside Community Bank changed its name to Illinois Bank & Trust in 2014. (4) Cottage Grove State Bank was renamed Wisconsin Community Bank upon acquisition and subsequently changed its name to Wisconsin Bank & Trust. (5) Summit Bank & Trust changed its name to Centennial Bank and Trust upon the acquisition of Centennial Bank. (6) Galena State Bank & Trust Co. was merged into Illinois Bank & Trust in 2015. (7) Two Freedom Bank branches were sold in the second quarter of 2019. (8) Centennial Bank and Trust changed its name to Citywide Banks upon the acquisition of Citywide Banks. (9) Morrill & Janes Bank and Trust Company changed its name to Bank of Blue Valley upon the acquisition of Bank of Blue Valley. Through acquisition and organic growth, our goal is to reach at least $1 billion in assets in each state where Heartland operates. As of December 31, 2019, Dubuque Bank and Trust Company, Illinois Bank & Trust, Wisconsin Bank & Trust, New Mexico Bank & Trust, Citywide Banks, Bank of Blue Valley and First Bank & Trust each have assets over $1 billion. Due to changes in the competitive landscape and our customers' banking behaviors, we selectively sold, consolidated and closed branches in 2019 and 2018. We also sold the loans of our consumer finance company. These sales, consolidations, and closures resulted in the reduction of twelve bank branches and fourteen consumer finance offices across our footprint. We 4anticipate these strategic activities will provide the resources to support our investments in areas that improve our customer experiences and fuel our organic growth. As a result of our ongoing branch optimization, we may complete additional, selective reductions in our branch network in the future. Primary Business Lines General We are engaged in the business of community banking, and operate as a single business segment. Previously, we had operated as two business segments: community banking and retail mortgage banking services. We decided to fully outsource our legacy residential real estate lending business beginning in the fourth quarter of 2018, as more fully described in the section entitled "Residential Real Estate Mortgage Lending," and as a result, the retail mortgage banking services segment was eliminated. Our Banks provide a wide range of commercial, small business and consumer banking services to businesses, including public sector and non-profit entities, and to individuals. We have a broad customer base and are not dependent upon a single or a few customers. We provide a contemporary menu of traditional and non-traditional service channels including online banking, mobile banking and telephone banking. Our Banks provide a comprehensive suite of banking services comprised of competitively priced deposit and innovative credit offerings, along with treasury management and private client services. Our bankers actively solicit the business of new companies entering their market areas as well as established companies in their respective business communities. We believe that the Banks are successful in attracting new customers in their markets through professional service, a suite of comprehensive banking products, competitive pricing, innovative credit facilities, convenient locations and proactive communications. Our primary lines of business are described below. Commercial Banking Our Banks have a strong commercial loan base generated primarily through business networks and personal relationships in the communities they serve. The current portfolios of the Banks reflect the businesses in those communities and include a wide range of business loans, including lines of credit for working capital and operational purposes and term loans for the acquisition of equipment and real estate. Although most loans are made on a secured basis, loans may be made on an unsecured basis where warranted by the overall financial condition of the borrower. Generally, terms of commercial business loans range from one to five years. Commercial bankers at the Banks provide a consultative customer-centric approach utilizing the comprehensive suite of banking products and services to deliver tailored solutions to the client in an organized and efficient manner both for the client and the bank. Bankers are trained and experienced in providing consultative solutions to clients to assist them in accomplishing their business strategies and objectives. The suite of banking services used to accompany this approach are developed to be at the highest level in the industry and can be customized to fit the objectives of the client. Closely integrated with our loan programs is a significant emphasis on treasury management services that enhance our business clients' ability to monitor, accumulate and disburse funds efficiently. Our treasury management has five basic functions: • • collection; disbursement; • management of cash; • • information reporting; and fraud detection and prevention. Our treasury management services suite includes online banking and bill payment, automated clearing house ("ACH") services, wire transfer, zero balance accounts, transaction reporting, lock box services, remote deposit capture, accounts receivable solutions, commercial purchasing cards, merchant credit card services, investment sweep accounts, reconciliation services, foreign exchange and several fraud prevention services, including check and electronic positive pay, and virus/malware protection service. 5Many of the businesses in the communities we serve are small to mid-sized businesses, and commercial lending to small businesses has been, and continues to be, an emphasis for the Banks. The table below shows the certifications granted to the Banks from the United States Small Business Administration ("SBA") and United States Department of Agriculture (the "USDA") Rural Development Business and Industry loan program. Dubuque Bank and Trust Company Bank Illinois Bank & Trust Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust Rocky Mountain Bank Citywide Banks Minnesota Bank & Trust Bank of Blue Valley Premier Valley Bank First Bank & Trust SBA Express Lender X SBA Preferred Lender SBA Export Express USDA Certified Lender X X X X X X X X X X X X X X X X X X X X Our commercial loans are primarily made based on the identified cash flow of the borrower and secondarily on the underlying collateral provided by the borrower. We value the collateral for most of these loans based upon its estimated fair market value and require personal guarantees in most instances. The primary repayment risks of commercial loans are that the cash flow of the borrowers may be unpredictable, and the collateral securing these loans may fluctuate in value. In order to limit underwriting risk, we are committed to ensuring that all loan personnel are well trained. We use a third-party assessment to assess the credit skills and training needs for our loan personnel, and we have developed specific individualized training. All new lending personnel are expected to complete a similar diagnostic training program. Centralized staff in the credit administration department assists all of the commercial and agricultural lending officers of the Banks in the analysis and underwriting of credit. In addition to the lending personnel of the Banks reporting to their respective board of directors, we use an internal loan review function to analyze credits of the Banks and provide periodic reports to their boards of directors. To reduce the risk of loss, we have processes to help identify problem loans early, and we aggressively seek resolution of credit problems. Heartland has a Special Assets group which focuses on resolving problem assets. Commercial or agricultural loans in a default or workout status are assigned to the Special Assets group. Special Assets personnel are also responsible for marketing repossessed properties and meet with representatives from each Bank on a quarterly basis. Small Business Banking Heartland's Small Business Lending Center is dedicated to serving the credit needs of small businesses with annual sales generally under $5 million. The Small Business Lending Center is designed to provide quick turnaround on small business customer credit requests on a wide variety of credit products. We believe that small businesses are an underserved market segment and see additional opportunity in serving this market with competitively priced deposit offerings and convenient electronic banking services, as well as wealth management, retirement plan services and brokerage services. The Banks have designated business bankers and banking center managers that serve the distinct banking needs of this customer segment. Agricultural Loans Agricultural loans are emphasized by those Banks with operations in and around rural areas, including Dubuque Bank and Trust Company, Rocky Mountain Bank, Wisconsin Bank & Trust's Monroe and Platteville banking centers, New Mexico Bank & Trust’s Clovis banking offices, Bank of Blue Valley's northeast Kansas banking offices, and First Bank & Trust. Agricultural loans constituted approximately 6% of our total loan portfolio at December 31, 2019. Dubuque Bank and Trust Company, Wisconsin Bank & Trust and Bank of Blue Valley are designated as Preferred Lenders by the USDA Farm Service Agency (the "FSA"). In making agricultural loans, we have policies designating a primary lending area for each Bank, in which a majority of its agricultural operating and real estate loans are made. Under this policy, loans in a secondary market area must be secured by real estate. 6Agricultural loans, many of which are secured by crops, machinery and real estate, are provided to finance capital improvements and farm operations as well as acquisitions of livestock and machinery. Agricultural loans present unique credit risks relating to adverse weather conditions, loss of livestock due to disease or other factors, declines in market prices for agricultural products and the impact of government regulations. The ultimate repayment of agricultural loans is dependent upon the profitable operation or management of the agricultural entity. In underwriting agricultural loans, the lending officers of the Banks work closely with their customers to review budgets and cash flow projections for the ensuing crop year. These budgets and cash flow projections are monitored closely during the year and reviewed with the customers at least annually. The Banks also work closely with governmental agencies, including the FSA, to help agricultural customers obtain credit enhancement products such as loan guarantees, interest assistance and crop insurance. Residential Real Estate Mortgage Lending Heartland’s residential real estate mortgage lending business experienced low and declining profitability over the past several years, and competitive changes have evolved in the residential real estate lending market, which would have required In response, significant investments in technology and process changes for Heartland to remain competitive in this space. Heartland decided to fully outsource its legacy residential real estate mortgage lending business, which was completed during the fourth quarter of 2018, by entering into arrangements with third parties to offer residential mortgage loans to customers in many of our markets. Additionally, in the second quarter of 2019, Heartland's Dubuque Bank and Trust Company subsidiary sold substantially all of its mortgage servicing rights portfolio. Residential mortgage loans originated after the transition through third parties are not being serviced by us. With our acquisition in 2018 of First Bank & Trust in Lubbock, Texas, we acquired its wholly owned mortgage subsidiary, PrimeWest Mortgage Corporation. PrimeWest Mortgage Corporation was not included in the outsourcing changes and continues to provide mortgage loans to customers in Texas and has expanded to also serve the mortgage needs of our customers in several of our southwestern markets. PrimeWest Mortgage Corporation continues to service the loans it sells into the secondary market. At December 31, 2019, residential real estate mortgage loans serviced by PrimeWest Mortgage Corporation, primarily for government sponsored entities ("GSE"), totaled $616.7 million. Retail Banking A wide variety of retail banking services are delivered through our 115 banking centers. Services include checking, savings, money market accounts, certificates of deposit, individual retirement accounts ("IRAs"), health savings accounts ("HSAs") and consumer credit cards. Brokerage services, including fixed rate annuity products are also provided in many locations. Consumer lending services of the Banks include a broad array of consumer loans, including motor vehicle, home improvement, home equity lines of credit ("HELOC"), fixed rate home equity and personal lines of credit. Our Banks continue to enhance our retail customers' banking experience through the addition of secure electronic banking options including on-line account opening and mobile banking. Our retail customers receive high-touch service in our banking center locations and further enjoy the convenience of on-line bill pay, mobile deposit, and 24-hour access to account detail. As technology advances, we are committed to offering our customers the convenience of online and mobile delivery channels with the security they expect. Private Client Services In most markets where the Banks operate, trust and investment services are offered to customers in the community. In the Heartland markets that do not yet warrant a full trust department, the sales and administration of trust and investment services is performed by Dubuque Bank and Trust Company personnel. As of December 31, 2019, total trust assets under management were $3.03 billion. Collectively, the Banks provide a full complement of trust, investment and financial planning services for individuals and corporations. Heartland also specializes in Retirement Plan Services, offering business clients customized 401(k), 403(b) and Profit Sharing plans. Heartland has contracted with LPL Financial Institution Services, a division of LPL Financial, to operate independent securities brokerage offices at the majority of the Banks. Through LPL Financial, Heartland offers a full array of investment services including mutual funds, annuities, retirement products, education savings products, brokerage services, employer sponsored plans and insurance products. A complete line of vehicle, property and casualty, life and disability insurance is also offered by Heartland through DB&T Insurance, Inc. and Heartland Financial USA, Inc. Insurance Services. 7B. MARKET AREAS Heartland is a geographically diversified company with a Midwestern and Western franchise, which balances the risk of regional economic fluctuations. In general, we view our Midwest markets as stable with slower growth prospects and the West as offering greater opportunities for growth accompanied by the potential of wider economic swings. We strive to balance the growth in our Western markets with the stability of our Midwestern markets. The following table sets forth certain information about the offices and total deposits of each of the Banks as of December 31, 2019, (dollars in thousands): Charter State IA IL Bank Name Dubuque Bank and Trust Company Illinois Bank & Trust WI Wisconsin Bank & Trust NM New Mexico Bank & Trust AZ MT Arizona Bank & Trust Rocky Mountain Bank Total Bank Deposits $ 1,290,756 $ 1,167,905 $ 941,109 $ 1,565,070 $ $ 693,975 468,314 Banking Locations 6 2 2 6 3 1 5 2 2 1 9 2 3 2 1 6 2 2 1 1 1 1 1 Market Areas Served Dubuque MSA Galena Jo Daviess County Rockford MSA Madison MSA Green Bay MSA Sheboygan MSA Milwaukee County Grant County Green County Albuquerque MSA Santa Fe MSA Clovis MSA Rio Arriba County Los Alamos County Phoenix MSA Billings MSA Flathead County Gallatin County Ravalli County Jefferson County Sanders County Sheridan County 8Charter State CO Citywide Banks Bank Name MN KS Minnesota Bank & Trust Bank of Blue Valley CA Premier Valley Bank TX First Bank & Trust Banking Locations 11 4 2 2 1 1 1 1 2 8 1 2 1 1 1 1 4 1 4 2 1 1 Market Areas Served Denver MSA Jefferson County Arapahoe County Boulder County Eagle County Grand County Clear Creek County Summit County Minneapolis/St. Paul MSA Kansas City MSA Nemaha County Brown County Atchison County Fresno MSA Madera County Mariposa County San Luis Obispo County Tuolumne County Lubbock, TX MSA Lynn County Mitchell County Scurry County Total Bank Deposits $ 1,829,217 $ 574,369 $ 1,016,743 $ 707,814 $ 893,419 C. COMPETITION We face direct competition for deposits, loans and other financial related services. To compete effectively, develop our market share, maintain flexibility and keep pace with changing consumer preferences, business and economic conditions, we continuously refine and develop our banking products and services. We have found the principal methods of competing in the financial services industry are through personal service, product selection, convenience and technology. The market areas of the Banks are highly competitive, and our competitors are comprised of other commercial banks, credit unions, thrifts, stock brokers, mutual fund companies, mortgage companies and loan production offices, insurance companies and on-line providers and other non-bank financial service companies. Some of these competitors are local, while others are regional, national or global. Under the Gramm-Leach-Bliley Act, effective in 2000, securities firms and insurance companies that elect to become financial holding companies may acquire banks and other financial institutions. As a result of the enactment of the Wall Street Reform and Consumer Protection Act (the "Dodd-Frank Act") in 2010, substantial changes to the regulation of bank holding companies and their subsidiaries have occurred, significantly changing the regulatory environment in which we operate. The Dodd-Frank Act originally mandated certain enhanced prudential standards for bank holding companies with greater than $50 billion in total consolidated assets as well as company-run stress tests for firms with greater than $10 billion in assets. On May 24, 2018, the Economic Growth, Regulatory Relief and Consumer Protection Act (the "Economic Growth Act") was signed into law. The Economic Growth Act exempted bank holding companies under $100 billion in assets from these requirements immediately upon enactment. This change shifts the increased costs of these requirements to bank holding companies with assets of $100 billion or more, removing a deterrent to merger and acquisition activity by institutions that were approaching $50 billion in assets. The financial services industry is also likely to face heightened competition as technological advances enable more companies to provide financial services. These technological advances may diminish the importance of depository institutions and other financial intermediaries in the transfer of funds between parties. 9We believe we are positioned to compete for loans effectively through the array and quality of the credit services we provide, and the high-touch, customer-centric way in which we provide them. We invest in building long-lasting customer relationships, and our strategy is to serve our customers above and beyond their expectations through excellence in customer service and providing banking solutions that are tailored to our customers’ needs. We believe that our long-standing presence and commitment to the communities we serve and the personal service we emphasize enhance our ability to compete favorably in attracting and retaining consumer and business customers. We continue to attract deposit-oriented customers by offering personal attention, combined with contemporary electronic banking convenience, professional service and competitive interest rates. The breadth of our product suite, coupled with our superior customer service, allows us to compete favorably with our larger competitors. D. EMPLOYEES At December 31, 2019, Heartland employed 1,908 full-time equivalent employees, none of whom are covered by a collective bargaining agreement. E. SUPERVISION AND REGULATION General Financial institutions, their holding companies, and their affiliates are extensively regulated under federal and state law. As a result, the growth and earnings performance of Heartland may be affected not only by management decisions and general economic conditions, but also by the requirements of federal and state statutes and by the regulations and policies of various bank regulatory authorities. Both the scope of the laws and regulations and the intensity of the supervision to which Heartland is subject have increased in recent years because of the increase in Heartland's asset size and the industry response to the financial crisis, as well as other factors such as technological and market changes. Regulatory enforcement and fines have also increased across the banking and financial services sector. Many of these changes have occurred as a result of the Dodd-Frank Act and its implementing regulations. While the regulatory environment has entered a period of rebalancing of the post financial crisis framework, notably with the passage of the Economic Growth Act, Heartland expects that its business will remain subject to extensive regulation and supervision. As a bank holding company with subsidiary banks chartered under the laws of eleven different states, Heartland is regulated by the Board of Governors of the Federal Reserve System (the "Federal Reserve"). Each of the Banks is regulated by the FDIC as its principal federal regulator and one of the following as its state regulator: the Arizona State Banking Department (the "Arizona Department"); the California Department of Business Oversight, Division of Financial Institutions (the "California Division"); the Colorado Department of Regulatory Agencies, Division of Banking (the "Colorado Division"); the Illinois Department of Financial and Professional Regulation (the "Illinois DFPR"); the Iowa Superintendent of Banking (the "Iowa Superintendent"); the State Bank Commissioner of Kansas Division of Banking (the "Kansas Division"); the Minnesota Department of Commerce: Division of Financial Institutions (the "Minnesota Division"); the Montana Division of Banking and Financial Institutions (the "Montana Division"); the New Mexico Financial Institutions Division (the "New Mexico FID"); the Texas Department of Banking (the "Texas Division"); and the Division of Banking of the Wisconsin Department of Financial Institutions (the "Wisconsin DFI"). Federal and state laws and regulations generally applicable to financial institutions regulate, among other things, the scope of business, the kinds and amounts of investments, reserve requirements, capital levels, the establishment of branches, mergers and consolidations and the payment of dividends. This system of supervision and regulation establishes a comprehensive framework for the respective operations of Heartland and its subsidiaries and is intended primarily for the protection of the FDIC-insured deposits and depositors, consumers, the stability of the financial system in the United States, and the health of the national economy, rather than stockholders. Federal and state banking regulators regularly examine Heartland and its subsidiaries to evaluate their financial condition and monitor their compliance with laws and regulatory policies. Following those exams, Heartland and the Banks are assigned supervisory ratings. These ratings are considered confidential supervisory information and disclosure to third parties is not allowed without permission of the issuing regulator. Violations of laws and regulations or deemed deficiencies in risk management practices may be incorporated into these supervisory ratings. A downgrade in these ratings could limit Heartland’s ability to pursue acquisitions or conduct other expansionary activities for a period of time, require new or additional regulatory approvals before engaging in certain other business activities or investments, affect a subsidiary bank’s deposit insurance assessment rate, and impose additional recordkeeping and corporate governance requirements, as well as generally increase regulatory scrutiny of Heartland. 10Banking and other financial services statutes, regulations and policies are continually under review by Congress, state legislatures and federal and state regulatory agencies. In addition to laws and regulations, state and federal bank regulatory agencies may issue policy statements, interpretive letters and similar written guidance applicable to Heartland and its subsidiaries. Any change in the statutes, regulations or regulatory policies including changes in their interpretation or implementation, may have a material effect on the business of Heartland and its subsidiaries. This section summarizes material elements of the regulatory framework that applies to Heartland and its subsidiaries. It does not describe all of the applicable statutes, regulations and regulatory policies that apply, nor does it disclose all of the requirements of the statutes, regulations and regulatory policies requirements that are described. Economic Growth, Regulatory Relief and Consumer Protection Act On May 24, 2018, the Economic Growth Act was signed into law, easing various regulatory requirements and reducing the cost of complying with the original Dodd-Frank Act. • • • • • Among other regulatory changes, the Economic Growth Act amends various sections of the Dodd-Frank Act, providing relief from Dodd-Frank’s enhanced prudential standards and regulatory and company-run stress tests. The Dodd-Frank Act originally mandated certain enhanced prudential standards for bank holding companies with greater than $50 billion in total consolidated assets as well as company-run stress tests for firms with greater than $10 billion in assets. As a result of the Economic Growth Act, bank holding companies with less than $100 billion in assets are no longer required to comply with Dodd-Frank requirements related to resolution planning, liquidity risk management, internal liquidity stress testing, the liquidity coverage ratio, debt-to-equity limits, and capital planning. In addition, the Economic Growth Act increased the threshold for requiring a dedicated board risk committee from $10 billion in total consolidated assets (established under the Dodd-Frank Act) to $50 billion in total consolidated assets. The Economic Growth Act amends the Volcker Rule by narrowing the definition of "banking entity" and revising the statutory provisions related to the naming of covered funds. The Economic Growth Act provides that a depository institution must only assign a heightened risk weight to High Volatility Commercial Real Estate exposures as defined in the Economic Growth Act. The Economic Growth Act also provides an exemption to the appraisal requirements for certain transactions with values of less than $400,000 involving real property or an interest in real property that is located in a rural area, as defined in the Economic Growth Act. Most of the changes required by the Economic Growth Act applicable to bank holding companies with less than $100 billion in assets were effective upon adoption or have been effectively implemented by interim rules and regulatory policy statements. Furthermore, as required by the Economic Growth Act, in November 2019, the Federal Reserve and FDIC adopted rules further tailoring their supervision and regulation of large bank holding companies with more than $100 billion in assets. The federal banking agencies indicated through interagency guidance that the capital planning and risk management practices of institutions with total assets less than $100 billion would continue to be reviewed through the regular supervisory process, which may offset the impact of the relief from stress testing and risk management requirements provided by the Economic Growth Act. Regulation of Heartland General Heartland, as the sole shareholder of Dubuque Bank and Trust Company, New Mexico Bank & Trust, Rocky Mountain Bank, Wisconsin Bank & Trust, Illinois Bank & Trust, Arizona Bank & Trust, Citywide Banks, Minnesota Bank & Trust, Bank of Blue Valley, Premier Valley Bank and First Bank & Trust, is a bank holding company. As a bank holding company, Heartland is registered with, and is subject to regulation, supervision and examination by, the Federal Reserve under the BHCA. In accordance with Federal Reserve policy, Heartland is expected to act as a source of financial and managerial strength to the Banks and to commit resources to support the Banks in circumstances where Heartland might not otherwise do so. In addition, under the Dodd-Frank Act, the FDIC has backup enforcement authority over a depository institution holding company, such as Heartland, if the conduct or threatened conduct of the holding company poses a risk to the Deposit Insurance Fund, although such authority may not be used if the holding company is in sound condition and does not pose a foreseeable and material risk to the insurance fund. 11Under the BHCA, Heartland is subject to examination by the Federal Reserve. Supervision and examinations are confidential, and the outcomes of these actions will not be made public. Heartland is also required to file with the Federal Reserve periodic reports of Heartland's operations and such additional information regarding Heartland and its subsidiaries as the Federal Reserve may require. Acquisitions, Activities and Change in Control The primary purpose of a bank holding company is to control and manage banks. The BHCA generally requires the prior approval of the Federal Reserve for any merger involving a bank holding company or any acquisition by a bank holding company. Subject to certain conditions (including certain deposit concentration limits established by the BHCA), the Federal Reserve may allow a bank holding company to acquire banks located in any state of the United States. In approving interstate acquisitions, the Federal Reserve is required to give effect to applicable state law limitations on the aggregate amount of deposits that may be held by the acquiring bank holding company and its insured depository institution affiliates in the state in which the target bank is located (provided that those limits do not discriminate against out-of-state depository institutions or their holding companies). The BHCA generally prohibits Heartland from acquiring direct or indirect ownership or control of more than 5% of the voting shares of any company that is not a bank and from engaging in any business other than that of banking, managing and controlling banks, or furnishing services to banks and their subsidiaries. This general prohibition is subject to a number of exceptions. The principal exception allows bank holding companies to engage in, and to own shares of companies engaged in, certain businesses found by the Federal Reserve to be "so closely related to banking ... as to be a proper incident thereto." This authority permits bank holding companies, such as Heartland, to engage in a variety of banking-related businesses, including consumer finance, equipment leasing, mortgage banking, brokerage and the operation of a computer service bureau (which may engage in software development). Under the Dodd-Frank Act, however, any non-bank subsidiary would be subject to regulation no less stringent than the regulation applicable to the lead bank of the bank holding company. The BHCA generally does not place territorial restrictions on the domestic activities of non-bank subsidiaries of bank holding companies. Additionally, bank holding companies that meet certain eligibility requirements prescribed by the BHCA may elect to operate as financial holding companies which may engage in, or own shares in companies engaged in, a wider range of nonbanking activities. As of the date of this Annual Report on Form 10-K, Heartland has not applied for approval to operate as a financial holding company. Federal law also prohibits any person or persons acting in concert from acquiring "control" of an FDIC-insured institution or its holding company without prior notice to the appropriate federal bank regulator or any other company from acquiring "control" without Federal Reserve approval to become a bank holding company. "Control" is conclusively presumed to exist upon the acquisition of 25% or more of the outstanding voting securities of a bank or bank holding company, but may exist at 10% ownership levels for public companies, such as Heartland, and under certain other circumstances. Each of the Banks is generally subject to similar restrictions on changes in control under the law of the state granting its charter. Capital Requirements Bank holding companies and their subsidiary financial institutions are required to maintain minimum levels of capital in accordance with Federal Reserve and FDIC regulations. These requirements include quantitative measures that assign risk weightings to assets and off-balance sheet items and define and set minimum regulatory capital ratios. Failure to meet minimum capital requirements can initiate certain mandatory, and possible additional discretionary, actions by the federal banking regulators that, if undertaken, could have a material adverse effect on the financial condition and results of operations of a bank holding company and its subsidiaries. Federal banking regulators are required by law to take prompt action when institutions are viewed as engaging in unsafe or unsound practices or do not meet certain minimum capital requirements. In addition to other potential actions, failure to meet regulatory capital requirements would result in limitations on capital distributions as well as executive bonuses. The Federal Reserve, FDIC and applicable state banking regulators may determine that a banking organization, based on its size, complexity or risk profile, must maintain a higher level of capital in order to operate in a safe and sound manner. In addition, if a bank holding company is not well-capitalized, it will have difficulty engaging in acquisition transactions. The regulations of the Federal Reserve and the FDIC as the primary regulator of state banks, separate capital into three components, Common Equity Tier 1 capital, Tier 1 or "Core" capital and Tier 2 or "Supplementary" capital, and test these capital components based on their ratio to assets and to "risk weighted assets." Common Equity Tier 1 capital consists of common stockholders' equity. Tier 1 capital generally consists of (a) common stockholders' equity, qualifying noncumulative preferred stock, and to the extent they do not exceed 25% of total Tier 1 capital, qualifying cumulative perpetual preferred stock and, for some institutions, trust preferred securities, and (b) among other things, goodwill and specified intangible assets, credit enhancing strips and investments in unconsolidated subsidiaries. Tier 2 capital includes, to the extent not in excess of Tier 1 12capital, the allowance for loan losses, other qualifying perpetual preferred stock, certain hybrid capital instruments, qualifying term subordinated debt and certain trust preferred securities not otherwise included in Tier 1 capital. Risk weighted assets include the sum of specific assets of an institution multiplied by risk weightings for each asset class. Under Basel III, the Federal Reserve's capital guidelines applicable to bank holding companies, like the regulations applicable to subsidiary banks, require holding companies to comply with a leverage requirement consisting of a minimum ratio of Tier 1 capital to total assets (the "Leverage Ratio") of 4.0%. The Basel III capital standard also requires a capital conservation buffer designed to absorb losses during periods of economic stress and composed entirely of common equity Tier 1 capital. Basel III requires a capital conservation buffer of 2.5% on top of the minimum risk-weighted asset ratios, resulting in three minimum risk-based capital ratios: (i) a Common Equity Tier 1 capital to risk-weighted assets ratio ("Common Equity Tier 1 Capital Ratio") of 7.0%; (ii) a Tier 1 capital to total risk-weighted assets ratio (the "Tier1 Capital Ratio") of 8.5% and (iii) a total capital to total risk-weighted assets ratio (the "Total Capital Ratio") of 10.5%. The Basel III Rules generally require that Common Equity Tier 1 capital include the effects of other comprehensive income adjustments, such as gains and losses on securities held to maturity, but allow institutions, such as Heartland, to make a one-time election not to include those effects. Heartland and its Banks elected not to include the effects of other comprehensive income in Common Equity Tier 1 capital. If an institution grows beyond $15 billion in assets as a result of mergers or acquisitions, it loses its ability to include trust preferred securities in Tier 1 capital. Previously issued trust preferred securities are excluded from Tier 1 capital but remain included in Tier 2 capital. Heartland had $13.21 billion of assets as of December 31, 2019, and classified $145.2 million of trust preferred securities as Tier 1 capital. On February 11, 2020, Heartland announced the planned acquisition of AIM Bancshares, Inc., which had $1.78 billion in assets as of December 31, 2019. With the completion of this pending acquisition, Heartland is expected to exceed $15.0 billion in assets, and Heartland will no longer be able to include its trust preferred securities as Tier 1 capital. However, Heartland expects to remain well-capitalized under all regulatory capital ratio requirements after its assets exceed $15.0 billion. Further, federal law and regulations provide various incentives for financial institutions to maintain regulatory capital at levels in excess of minimum regulatory requirements. For example, a financial institution generally must be "well-capitalized" to engage in acquisitions, and well-capitalized institutions may qualify for exemptions from prior notice or application requirements otherwise applicable to certain types of activities and may qualify for expedited processing of other required notices or applications. Additionally, one of the criteria that determines a bank holding company's eligibility to operate as a financial holding company is a requirement that both the holding company and all of its financial institution subsidiaries be "well-capitalized." In order to be "well-capitalized" a financial institution must maintain a Leverage Ratio of 5.0% or greater, a Common Equity Tier 1 Capital Ratio of 6.5% or greater, a Tier 1 Capital Ratio of 8.0% or greater, and a Total Capital Ratio of 10.0% or greater. As of December 31, 2019, Heartland had regulatory capital in excess of the Federal Reserve requirements for well-capitalized bank holding companies In December 2018, the United States federal banking agencies finalized standards that permit bank holding companies and banks to phase-in, for regulatory capital purposes, the day-one impact as of January 1, 2020, of the new current expected credit loss accounting standard on retained earnings over a period of three years. For further discussion of the new current expected credit loss accounting standard, see Note 1 of the consolidated financial statements. Stress Testing The Dodd-Frank Act requires certain institutions to conduct an annual "stress test" of capital and consolidated earnings and losses under a base case and two severely adverse stress scenarios. The Economic Growth Act raised the asset threshold for stress testing from $10 billion in average total consolidated assets to $100 billion for bank holding companies. As a result Heartland, as well as its Banks, are no longer subject to stress test regulations or any requirement to publish the results of stress testing. Despite elimination of this requirement, Heartland plans to continue to perform certain stress tests internally and incorporate the economic models and information developed through its stress testing program into its risk management and business planning activities. Dividend Payments Heartland's ability to pay dividends to its stockholders may be affected by both general corporate law consideration, minimum regulatory capital requirements and policies of the Federal Reserve applicable to bank holding companies. As a Delaware corporation, Heartland is subject to the limitations of the Delaware General Corporation Law (the "DGCL"), which allows Heartland to pay dividends only out of its surplus (as defined and computed in accordance with the provisions of the DGCL) or, if Heartland has no such surplus, out of its net profits for the fiscal year in which the dividend is declared and/or the preceding fiscal year. In addition, policies of the Federal Reserve suggest that a bank holding company should not pay cash dividends unless its net income available to common stockholders over the past year has been sufficient to fully fund the dividends and 13the prospective rate of earnings retention appears consistent with its capital needs, asset quality, and overall financial condition. The Federal Reserve also possesses enforcement powers over bank holding companies and their non-bank subsidiaries to prevent or remedy actions that represent unsafe or unsound practices or violations of applicable statutes and regulations. Among these powers is the ability to proscribe the payment of dividends by banks and bank holding companies. Regulation of the Banks General All of the Banks are state chartered, non-member banks, which means that they are all formed under state law and are not members of the Federal Reserve System. As a result, each Bank is subject to direct regulation by the banking authorities in the state in which it was chartered, as well as by the FDIC as its primary federal regulator. Dubuque Bank and Trust Company is an Iowa-chartered bank. As an Iowa-chartered bank, Dubuque Bank and Trust Company is subject to the examination, supervision, reporting and enforcement requirements of the Iowa Superintendent, the chartering authority for Iowa banks. Illinois Bank & Trust is an Illinois-chartered bank. As an Illinois-chartered bank, Illinois Bank & Trust is subject to the examination, supervision, reporting and enforcement requirements of the Illinois DFPR, the chartering authority for Illinois banks. Wisconsin Bank & Trust is a Wisconsin-chartered bank. As a Wisconsin-chartered bank, Wisconsin Bank & Trust is subject to the examination, supervision, reporting and enforcement requirements of the Wisconsin DFI, the chartering authority for Wisconsin banks. New Mexico Bank & Trust is a New Mexico-chartered bank. As a New Mexico-chartered bank, New Mexico Bank & Trust is subject to the examination, supervision, reporting and enforcement requirements of the New Mexico FID, the chartering authority for New Mexico banks. Arizona Bank & Trust is an Arizona-chartered bank. As an Arizona-chartered bank, Arizona Bank & Trust is subject to the examination, supervision, reporting and enforcement requirements of the Arizona Department, the chartering authority for Arizona banks. Rocky Mountain Bank is a Montana-chartered bank. As a Montana-chartered bank, Rocky Mountain Bank is subject to the examination, supervision, reporting and enforcement requirements of the Montana Division, the chartering authority for Montana banks. Citywide Banks is a Colorado-chartered bank. As a Colorado-chartered bank, Citywide Banks is subject to the examination, supervision, reporting and enforcement requirements of the Colorado Division, the chartering authority for Colorado banks. Minnesota Bank & Trust is a Minnesota-chartered bank. As a Minnesota-chartered bank, Minnesota Bank & Trust is subject to the examination, supervision, reporting and enforcement requirements of the Minnesota Division, the chartering authority for Minnesota banks. Bank of Blue Valley is a Kansas-chartered bank. As a Kansas-chartered bank, Bank of Blue Valley is subject to the examination, supervision, reporting and enforcement requirements of the Kansas Division, the chartering authority for Kansas banks. Premier Valley Bank is a California-chartered bank. As a California-chartered bank, Premier Valley Bank is subject to the examination, supervision, reporting and enforcement requirements of the California Division, the chartering authority for California banks. First Bank & Trust is a Texas-chartered bank. As a Texas-chartered bank, First Bank & Trust is subject to the examination, supervision, reporting and enforcement requirements of the Texas Division, the chartering authority for Texas banks. Deposit Insurance The FDIC is an independent federal agency that insures the deposits, up to $250,000 per depositor, of federally insured banks and savings institutions and safeguards the safety and soundness of the commercial banking and thrift industries. 14As FDIC-insured institutions, the Banks are required to pay deposit insurance premium assessments to the FDIC using a risk- based assessment system based upon average total consolidated assets minus tangible equity of the insured bank. The Dodd-Frank Act directed that the minimum deposit insurance fund reserve ratio would increase from 1.15% to 1.35% by September 30, 2020, and that the cost of the increase be borne by depository institutions with assets of $10 billion or more. This requirement was met effective September 30, 2018, at which time the FDIC's reserve ratio exceeded 1.35%. The Dodd-Frank Act also provides the FDIC with discretion to determine whether to pay rebates to insured depository institutions when its deposit insurance reserves exceed certain thresholds. Previously, the FDIC was required to give rebates to depository institutions equal to the excess once the reserve ratio exceeded 1.50%, and was required to rebate 50% of the excess over 1.35% but not more than 1.50% of insured deposits. In July 2016, the FDIC implemented rules for the reserve ratio requirements of the Dodd-Frank Act. Under the rules, banks with assets of less than $10 billion will receive assessment credits for the portion of their assessments that contribute to the increase in the reserve ratio from 1.15% to 1.35%. The FDIC will apply the credits each quarter that the bank's reserve ratio is at or above 1.38% to offset the regular deposit insurance assessments. The Banks had credits applied to their FDIC insurance assessments starting in the second half of 2019, and at December 31, 2019, the Banks had $1.2 million of credits remaining that will be applied to their FDIC insurance assessments in future periods. In addition, all institutions with deposits insured by the FDIC were required to pay assessments to fund interest payments on bonds issued by the Financing Corporation ("FICO"), an agency of the federal government established to recapitalize the predecessor to the Savings Association Insurance Fund. The assessment rate for the first quarter of 2019 was 0.0140% of total assets. The assessment rate for the second quarter of 2019 was 0.0120% of total assets and was the final assessment payable as all outstanding FICO bonds were then retired. Supervisory Assessments Each of the Banks is required to pay supervisory assessments to its respective state banking regulator to fund the operations of that agency. In general, the amount of the assessment is calculated on the basis of each institution's total assets. During 2019, the Banks paid supervisory assessments totaling $1.2 million. Capital Requirements Like Heartland, under current federal regulations, each Bank is required to maintain the minimum Leverage Ratio, Common Equity Tier 1 Capital Ratio, Tier 1 Capital Ratio and Total Capital Ratio described under the caption "Heartland-Capital Requirements" above. The capital requirements described above are minimum requirements and higher capital levels may be required if warranted by the particular circumstances or risk profiles of individual institutions. For example, federal regulators may require additional capital to take adequate account of, among other things, interest rate risk or the risks posed by concentrations of credit, nontraditional activities or securities trading activities. Federal law also provides the federal banking regulators with broad power to take prompt corrective action to resolve the problems of undercapitalized institutions. The extent of the regulators' powers depends on whether the institution in question is "adequately capitalized," "undercapitalized," "significantly undercapitalized" or "critically undercapitalized," in each case as defined by regulation. Depending upon the capital category to which an institution is assigned, the regulators' corrective powers include: (i) requiring the institution to submit a capital restoration plan; (ii) limiting the institution's asset growth and restricting its activities; (iii) requiring the institution to issue additional capital stock (including additional voting stock) or to be acquired; (iv) restricting transactions between the institution and its affiliates; (v) restricting the interest rate the institution may pay on deposits; (vi) ordering a new election of directors of the institution; (vii) requiring that senior executive officers or directors be dismissed; (viii) prohibiting the institution from accepting deposits from correspondent banks; (ix) requiring the institution to divest certain subsidiaries; (x) prohibiting the payment of principal or interest on subordinated debt; and (xi) ultimately, appointing a receiver for the institution. As of December 31, 2019: (i) none of the Banks was subject to a directive from its primary federal regulator to increase its capital; (ii) each of the Banks exceeded its minimum regulatory capital requirements under applicable capital adequacy guidelines; (iii) each of the Banks was "well-capitalized," as defined by applicable regulations; and (iv) none of the Banks were subject to a directive to maintain capital higher than the regulatory capital requirements, as discussed below under the caption "Safety and Soundness Standards." Liability of Commonly Controlled Institutions Under federal law, institutions insured by the FDIC may be liable for any loss incurred by, or reasonably expected to be incurred by, the FDIC in connection with the default of commonly controlled FDIC-insured depository institutions or any 15assistance provided by the FDIC to commonly controlled FDIC-insured depository institutions in danger of default. Because Heartland controls each of the Banks, the Banks are commonly controlled for purposes of these provisions of federal law. including the Banks, Anti-Money Laundering The Bank Secrecy Act, the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001 (the "PATRIOT Act") and other related federal laws and regulations require financial institutions, to implement policies and procedures relating to anti-money laundering, customer identification and due diligence requirements and the reporting of certain types of transactions and suspicious activity. In May 2016, the Financial Crimes Enforcement Network published a final rule that requires financial institutions to develop policies, procedures and practices to prevent and deter money laundering. The program must be a written board-approved program that is reasonably designed to identify and verify the identities of beneficial owners of legal entity customers at the time a new account is opened. The program must, at a minimum (1) provide for a system of internal controls to assure ongoing compliance; (2) designate a compliance officer; (3) establish an ongoing employee training program; and (4) implement an independent audit function to test programs. Financial institutions were required to comply with the new rule beginning May 11, 2018. This rule has increased compliance costs for the Banks. Dividend Payments The primary source of funds for Heartland is dividends from the Banks. In general, the Banks may only pay dividends either out of their historical net income after any required transfers to surplus or reserves have been made or out of their retained earnings. The payment of dividends by any financial institution is affected by the requirement to maintain adequate capital pursuant to applicable capital adequacy guidelines and regulations, and a financial institution generally is prohibited from paying any dividends if, following payment thereof, the institution would be undercapitalized. As described above, each of the Banks exceeded its minimum capital requirements under applicable guidelines as of December 31, 2019. As of December 31, 2019, approximately $331.5 million was available in retained earnings at the Banks for payment of dividends to Heartland under the regulatory capital requirements to remain well-capitalized. Notwithstanding the availability of funds for dividends, however, the FDIC and state regulators may reduce or prohibit the payment of dividends by the Banks. Transactions with Affiliates The Federal Reserve regulates transactions among Heartland and its subsidiaries. Generally, the Federal Reserve Act and Regulation W, as amended by the Dodd-Frank Act, limit lending and certain other "covered transactions" as well as other transactions between the Banks and their affiliates, including Heartland and its subsidiaries and for the primary purpose of protecting the interests of the Banks. The aggregate amount of "covered transactions" a Bank may enter into with an affiliate may not exceed 10% of the capital stock and surplus of the Bank. The aggregate amount of "covered transactions" with all affiliates may not exceed 20% of the capital stock and surplus of the Bank. "Covered transactions" between each Bank and its affiliates are also subject to collateralization requirements and must be conducted on arm’s length terms. "Covered transactions" include (a) a loan or extension of credit by a Bank, including derivative contracts, (b) a purchase of securities issued to a Bank, (c) a purchase of assets by a Bank unless otherwise exempted by the Federal Reserve, (d) acceptance of securities issued by an affiliate to the Bank as collateral for a loan, and (e) the issuance of a guarantee, acceptance or letter of credit by a Bank on behalf of an affiliate. While the quantitative limits and collateral requirement described above are generally not applicable to transactions between Banks, all affiliate transactions, including those between Banks, are subject to safety and soundness requirements, prohibitions on the purchase of low-quality assets, and certain other requirements and most affiliate transactions are required to be on market terms and conditions at least as favorable to the Bank as comparable transactions with non-affiliates. Insider Transactions The Banks are subject to certain restrictions imposed by federal law on extensions of credit to Heartland and its subsidiaries, on investments in the stock or other securities of Heartland and its subsidiaries and the acceptance of the stock or other securities of Heartland or its subsidiaries as collateral for loans made by the Banks. Certain limitations and reporting requirements are also placed on extensions of credit by each of the Banks to its directors and officers, to directors and officers of Heartland and its subsidiaries, to principal stockholders of Heartland and to "related interests" of such directors, officers and principal stockholders. In addition, federal law and regulations may affect the terms upon which any person who is a director or officer of Heartland or any of its subsidiaries or a principal stockholder of Heartland may obtain credit from banks with which the Banks maintain correspondent relationships. 16Safety and Soundness Standards The federal banking agencies have adopted guidelines that establish operational and managerial standards to promote the safety and soundness of federally insured depository institutions. The guidelines set forth standards for internal controls, information systems, internal audit systems, loan documentation, credit underwriting, interest rate exposure, asset growth, compensation, fees and benefits, vendor and model risk management, asset quality and earnings. In general, the safety and soundness guidelines prescribe the goals to be achieved in each area, and each institution is responsible for establishing its own procedures to achieve those goals. If an institution fails to comply with any of the standards set forth in the guidelines, the institution's primary federal regulator may require the institution to submit a plan for achieving and maintaining compliance. If an institution fails to submit an acceptable compliance plan, or fails in any material respect to implement a compliance plan that has been accepted by its primary federal regulator, the regulator is required to issue an order directing the institution to cure the deficiency. Until the deficiency cited in the regulator's order is cured, the regulator may restrict the institution's rate of growth, require the institution to increase its capital, restrict the rates the institution pays on deposits or require the institution to take any action the regulator deems appropriate under the circumstances. Noncompliance with the standards established by the safety and soundness guidelines may also constitute grounds for other enforcement action by the federal banking regulators, including cease and desist orders and civil money penalty assessments. In June 2016, the Federal Reserve Board issued supervisory guidance for assessing risk management for supervised institutions with total consolidated assets of less than $50 billion ("SR 16-11"). This guidance provides four key areas to evaluate in assessing a risk management system: board and senior management oversight of risk management; policies, procedures and limits; risk monitoring and management information systems and internal controls. In August 2017, the Federal Reserve Board issued proposed guidance addressing supervisory expectations of boards of directors that includes a proposal to further revise and align the supervisory expectations of boards of directors in areas beyond risk management with the board expectations set forth in SR 16-11. Branching Authority Each of the Banks has the authority, pursuant to the laws under which it is chartered, to establish branches anywhere in the state in which its main office is located, subject to the receipt of all required regulatory approvals. Federal law permits state and national banks to merge with banks in other states subject to: (i) regulatory approval; (ii) federal and state deposit concentration limits; and (iii) state law limitations requiring the merging bank to have been in existence for a minimum period of time (not to exceed five years) prior to the merger. State Bank Investments and Activities Each of the Banks generally is permitted to make investments and engage in activities directly or through subsidiaries as authorized by the laws of the state under which it is chartered. However, under federal law and FDIC regulations, FDIC-insured state banks are prohibited, subject to certain exceptions, from making or retaining equity investments of a type, or in an amount, that are not permissible for a national bank. Federal law and FDIC regulations also prohibit FDIC-insured state banks and their subsidiaries, subject to certain exceptions, from engaging as principal in any activity that is not permitted for a national bank, unless the bank meets, and continues to meet, its minimum regulatory capital requirements and the FDIC determines the activity would not pose a significant risk to the deposit insurance fund of which the bank is a member. Incentive Compensation Policies and Restrictions In July 2010, the federal banking agencies issued guidance that applies to all banking organizations supervised by the agencies. Pursuant to be consistent with safety and soundness principles, Heartland's incentive compensation arrangements should: (1) appropriately balance risk and financial reward; (2) be compatible with effective controls and risk management; and (3) be supported by strong corporate governance, including active and effective oversight by Heartland's board of directors. to the guidance, In addition, in March 2011, the federal banking agencies, along with the Federal Housing Finance Agency, and the Securities and Exchange Commission, released a proposed rule intended to ensure that regulated financial institutions design their incentive compensation arrangements to account for risk. In May 2016, financial regulators proposed a rule replacing the 2011 proposed rule. While the proposed 2011 proposed rule was principles-based, the new proposed rule is prescriptive in nature and is intended to prohibit incentive-based compensation arrangements that could encourage inappropriate risk taking by providing excessive compensation or could lead to material financial loss. The new proposed rule would require financial institutions to consider compensation arrangements for "senior executive officers" and "significant risk takers" against several factors, and would require that such arrangements contain both financial and non-financial measures of performance. Until a final rule is issued, it is not clear whether and how this rule will ultimately impact the Banks. 17The Volcker Rule and Proprietary Trading In December 2013, federal banking regulators jointly issued a final rule to implement Section 13 of the BHCA (adopted as part 619 of the Dodd-Frank Act), which prohibits banking entities (including Heartland and the Banks) from engaging in proprietary trading of securities, derivatives and certain other financial instruments for the entity's own account; prohibits certain interests in, or relationships with, a hedge fund or private equity fund; and requires the implementation of related compliance programs, commonly referred to as the "Volcker Rule." On January 1, 2020, a revised rule was adopted that will be effective January 1, 2021, subject to voluntary compliance prior to that time. Under this revised rule, banks that do not have significant trading activities will have simplified and streamlined compliance requirements, while banks with significant trading activity will have more stringent compliance requirements. The revised rule continues to prohibit proprietary trading, while providing greater clarity and certainty for activities allowed under the law. Heartland did not engage in any significant amount of proprietary trading, as defined in the Volcker Rule, and the impact of the Volcker Rule on Heartland's business activities and investment portfolio was minimal. Heartland has reviewed its investment portfolio to determine if any investments meet the Volcker Rule's definition of covered funds. Based on the review, Heartland determined that the impact related to investments considered to be covered funds did not have a significant effect on its financial condition or results of operations. Community Reinvestment Act Requirements The Community Reinvestment Act ("CRA") imposes a continuing and affirmative obligation on each of the Banks to help meet the credit needs of their respective communities, including low- and moderate-income neighborhoods, in a safe and sound manner. The FDIC and the respective state regulators regularly assess the record of each Bank in meeting the credit needs of its community. Applications for additional acquisitions are subject to evaluation of the effectiveness of the Banks' in meeting their CRA requirements. In December of 2019, the FDIC issued a proposal to significantly amend existing CRA regulations, with the goal of making the regulatory framework more objective, transparent, consistent, and easy to understand. To accomplish these goals, this proposed rule would strengthen the CRA regulations by clarifying which activities qualify for CRA credit, updating where activities count for CRA credit, creating a more transparent and objective method for measuring CRA performance, and providing for more transparent, consistent, and timely CRA-related data collection, recordkeeping, and reporting. While the adoption and implementation of this proposed rule is uncertain, if adopted it is not anticipated that the rule would become effective before 2022. Consumer Protection The Consumer Finance Protection Bureau ("CFPB") has undertaken numerous rule-making and other initiatives, including issuing informal guidance and taking enforcement actions against certain financial institutions. The CFPB’s rulemaking, examination and enforcement authority has affected and will continue to significantly affect financial institutions involved in the provision of consumer financial products and services. The CFPB has also been publishing complaints submitted by consumers regarding consumer financial products and services in a publicly-accessible online portal. The CFPB also publishes complaint narratives from consumers that opted to have their narratives made public. The publication of complaint narratives could affect the Banks in the following ways: (i) complaint data might be used by the CFPB to make decisions regarding regulatory, enforcement or examination issues; and (ii) the publication of such narratives may have a negative effect on the reputation of those institutions that are the subject of complaints. Mortgage Lending Mortgage loans held at each of the Banks, which were made prior to the outsourcing of Heartland’s legacy mortgage lending business, and mortgage loans originated by PrimeWest Mortgage Corporation are subject to a number of laws and rules affecting residential mortgages, including the Home Mortgage Disclosure Act ("HMDA") and Regulation C and the Real Estate Settlement Procedures Act ("RESPA") and Regulation X. In recent years, the CFPB and other federal agencies have proposed and finalized a number of rules affecting residential mortgages. These rules implement the Dodd-Frank Act amendments to the Equal Credit Opportunity Act, Truth in Lending Act ("TILA") and RESPA. The rules, among other things, impose requirements regarding procedures to ensure compliance with "ability to repay" requirements, policies and procedures for servicing mortgages, and additional rules and restrictions regarding mortgage loan originator compensation and qualification and registration requirements for individual loan originator employees. These rules also impose new or revised disclosure requirements, including a new integrated mortgage origination disclosure that combines disclosures currently required under TILA and RESPA. The HMDA and Regulation C require lenders to report certain information regarding home loans and includes tests for determining what financial institutions and credit transactions are covered under HMDA and reporting requirements for new data points identified in the Dodd-Frank Act or identified by the CPFB as necessary to carry out the purposes of HMDA. Regulation C requires detailed information from lenders and the reporting on mortgage loan underwriting and pricing. 18Federal law also requires financial institutions to impose a mandatory purchase requirement for flood insurance for loans secured by certain real property located in areas with special flood hazards. In February 2019, federal regulators issued a final rule implementing the Biggert-Waters Flood Insurance Reform Act. The final rule, which became effective July 1, 2019, includes rules for identifying when private flood insurance policies must be accepted and criteria to apply in determining whether certain types of coverage qualify as "flood insurance" for federal flood insurance law purposes. Ability-to-Repay and Qualified Mortgage Rule Under Federal Reserve Board Regulation Z, mortgage lenders, such as PrimeWest Mortgage Corporation, are required to make a reasonable and good faith determination based on verified and documented information that a consumer applying for a mortgage loan has a reasonable ability to repay the loan according to its terms. Mortgage lenders are required to determine consumers’ ability to repay in one of two ways. The first alternative requires the mortgage lender to consider the following eight underwriting factors when making the credit decision: (1) current or reasonably expected income or assets; (2) current employment status; (3) the monthly payment on the covered transaction; (4) the monthly payment on any simultaneous loan; (5) the monthly payment for mortgage-related obligations; (6) current debt obligations, alimony and child support; (7) the monthly debt-to-income ratio or residual income; and (8) credit history. Alternatively, the mortgage lender can originate "qualified mortgages," which are entitled to a presumption that the creditor making the loan satisfied the ability-to-repay requirements. In general, a "qualified mortgage" is a mortgage loan without negative amortization, interest-only payments, balloon payments or terms exceeding 30 years. In addition, to be a qualified mortgage, the points and fees paid by a consumer cannot exceed 3% of the total loan amount. Qualified mortgages that are "higher-priced" (e.g., subprime loans) have a rebuttable presumption of compliance with the ability-to-repay rules, while qualified mortgages that are not "higher-priced" (e.g., prime loans) are given a safe harbor of compliance. The Banks and PrimeWest Mortgage Corporation primarily originate compliant qualified mortgages. Data Privacy and Cybersecurity Federal and state law contains extensive consumer privacy protection provisions. The Gramm-Leach-Bliley Act ("GLBA") requires financial institutions to periodically disclose their privacy policies and practices relating to sharing such information and, in some cases, enables retail customers to opt out of the sharing of certain information with unaffiliated third parties. Other federal and state laws and regulations impact Heartland’s ability to share certain information with affiliates and non-affiliates. The GLBA also requires financial institutions to implement an information security program that includes administrative, technical and physical safeguards to ensure the security and confidentiality of customer records and information. In January 2015, new legislative proposals and administration efforts regarding privacy and cybersecurity were announced which, among other things, propose a national data breach notification standard. Legislation regarding data security with respect to security breach notifications and sharing cybersecurity threat information has also been proposed. In 2015, the Federal Financial Institutions Examination Council ("FFIEC") developed the Cybersecurity Assessment Tool to help institutions identify their risks and determine their preparedness for cybersecurity threats. In September 2016, the FFIEC issued a revised Information Security booklet. The revised booklet includes updated guidelines for evaluating the adequacy of information security programs (including effective threat identification, assessment and monitoring, and incident identification assessment and response), assurance reports and testing of information security programs. Data privacy and data protection are areas of increasing state legislative focus. For example, the California Consumer Protection Act of 2018 (the "CCPA"), which became effective on January 1, 2020, applies to for-profit businesses that conduct business in California and meet certain revenue or data collection thresholds. The CCPA will give consumers the right to request disclosure of information collected about them, and whether that information has been sold or shared with others, the right to request deletion of personal information (subject to certain exceptions), the right to opt out of the sale of the consumer’s personal information, and the right not to be discriminated against for exercising these rights. The CCPA contains several exemptions, including an exemption applicable to information that is collected, processed, sold or disclosed pursuant to the GLBA. In addition, similar laws may be adopted by other states where Heartland does business. Like other lenders, the Banks use credit bureau data in their underwriting activities. Use of such data is regulated under the Fair Credit Reporting Act ("FCRA"), and the FCRA also regulates reporting information to credit bureaus, prescreening individuals for credit offers, sharing of information between affiliates, and using affiliate data for marketing purposes. Similar state laws may impose additional requirements on Heartland and its subsidiaries. The federal banking regulators, as well as the SEC and related self-regulatory organizations, regularly issue guidance regarding cybersecurity that is intended to enhance cyber risk management among financial institutions. A financial institution is expected 19to establish a framework of internal control, first, second and third lines of defense, and risk management policies, procedures and processes that are designed to address the risks that it faces in its business operations. A financial institution’s management is expected to maintain sufficient business continuity planning processes to ensure the rapid recovery, resumption and maintenance of the institution’s operations after a cyber-attack. A financial institution is also expected to develop appropriate processes to enable recovery of data and business operations if the institution or its critical service providers fall victim to a cyber-attack. Durbin Amendment The Dodd-Frank Act included provisions (known as the "Durbin Amendment"), which restrict interchange fees to those which are "reasonable and proportionate" for certain debit card issuers and limits the ability of networks and issuers to restrict debit card transaction routing. The Federal Reserve issued final rules implementing the Durbin Amendment on June 29, 2011. In the final rules, interchange fees for debit card transactions were capped at $0.21 plus five basis points to be eligible for a safe harbor such that the fee is conclusively determined to be reasonable and proportionate. The interchange fee restrictions contained in the Durbin Amendment, and the rules promulgated thereunder, only apply to debit card issuers with $10 billion or more in total consolidated assets at year-end. Because Heartland's assets exceeded $10 billion at December 31, 2018, it was required to comply with the Durbin Amendment effective July 1, 2019. ITEM 1A. RISK FACTORS An investment in our securities is subject to risks inherent in our business. The material risks and uncertainties that management believes affect us are described below. Additional risks and uncertainties that management is not aware of or that management currently deems immaterial may also impair our business operations. If any of the events described in the risk factors should actually occur, our financial condition and results of operations could be materially and adversely affected. If this were to happen, the value of our securities could decline significantly, and you could lose all or part of your investment. Economic and Market Conditions Risk Our business and financial results are significantly affected by general business and economic conditions. Our business activities and earnings are affected by general business conditions in the United States and particularly in the states in which our Banks operate. Factors such as the volatility of interest rates, home prices and real estate values, unemployment, credit defaults, increased bankruptcies, decreased consumer spending and household income, volatility in the securities markets, and the cost and availability of capital have negatively impacted our business in the past and may adversely impact us in the future. Economic deterioration that affects household and/or corporate incomes could result in renewed credit deterioration and reduced demand for credit or fee-based products and services, negatively impacting our performance. In addition, changes in securities market conditions and monetary fluctuations could adversely affect the availability and terms of funding necessary to meet our liquidity needs. Our business is concentrated in and dependent upon the continued growth and welfare of the various markets that we serve. We operate in markets in Iowa, Illinois, Wisconsin, Arizona, New Mexico, Montana, Colorado, Minnesota, Kansas, Missouri, Texas and California, and our financial condition, results of operations and cash flows are subject to changes in the economic conditions in those markets. Our success depends upon the economic vitality, business activity, population, income levels, deposits and real estate activity in those areas. Although our customers' business and financial interests may extend well beyond our market areas, adverse economic conditions that affect our specific market area could reduce our growth rate, affect the ability of our customers to repay their loans to us and impact the stability of our deposit funding sources. Consequently, declines in economic conditions in those markets could generally affect our financial condition and results of operations. Our business and performance is vulnerable to the impact of volatility in debt and equity markets. As most of our assets and liabilities are financial in nature, our performance is sensitive to the performance of the financial markets. Turmoil and volatility in the financial markets can be a major contributory factor to overall weak economic conditions, including the impaired ability of borrowers and other counterparties to meet obligations to us. Financial market volatility may: • • • • Affect the value or liquidity of our on-balance sheet and off-balance sheet financial instruments. Affect the value of capitalized servicing assets. Affect our ability to access capital markets to raise funds. Inability to access capital markets if needed, at cost effective rates, could adversely affect our liquidity and results of operations. Affect the value of the assets that we manage or otherwise administer or service for others. Although we are not directly impacted by changes in the value of such assets, decreases in the value of those assets would affect related fee income and could result in decreased demand for our services. 20Changes in interest rates and other conditions could negatively impact our results of operations. As a result of the high percentage of our assets and liabilities that are interest-bearing, changes in interest rates, in the shape of the yield curve or in spreads between different market interest rates, can have a material effect on our financial performance. Our profitability is in part a function of the spread between the interest rates earned on investments and loans and the interest rates paid on deposits and other interest-bearing liabilities. Like most banking institutions, our net interest spread and margin will be affected by general economic conditions and other factors, including fiscal and monetary policies of the Federal Reserve that influence market interest rates, and our ability to respond to changes in such rates. The Board of Governors of the Federal Reserve System regulates the supply of money and credit in the United States, and it influences interest rates by changing the discount rate at which it lends money to banks and by adjusting the target for the federal funds rate at which banks borrow from other banks. Its fiscal and monetary policies determine, in a large part, our cost of funds for lending and investing and the return that can be earned on those loans and investments, both of which affect our net interest margin. Federal Reserve Board policies can also materially affect the value of financial instruments that we hold, such as debt securities and mortgage servicing rights. At any given time, our assets and liabilities may be affected differently by a given change in interest rates. Asset values, especially commercial real estate collateral, securities or other fixed rate earning assets, can decline significantly with relatively minor changes in interest rates. As a result, an increase or decrease in rates, the length of loan terms or the mix of adjustable and fixed rate loans in our portfolio could have a positive or negative effect on our net income, capital and liquidity. We measure interest rate risk under various rate scenarios using specific criteria and assumptions. A summary of this process, along with the results of our net interest income simulations, is presented under the caption "Quantitative and Qualitative Disclosures About Market Risk" included under Item 7A of Part II of this Annual Report on Form 10-K. Although we believe our current level of interest rate sensitivity is reasonable and effectively managed, significant fluctuations in interest rates may have an adverse effect on our business, financial condition and results of operations, and specifically, our net interest income. Also, our interest rate risk modeling techniques and assumptions may not fully predict or capture the impact of actual interest rate changes on our financial condition and results of operations. We may be adversely impacted by the planned phasing out of the London Interbank Offered Rate ("LIBOR") as a reference rate. We have derivative contracts, borrowings and other financial instruments with attributes that are either directly or indirectly dependent on the LIBOR. In 2017, the United Kingdom Financial Conduct Authority indicated in an announcement that the continuation of LIBOR on the current basis cannot and will not be guaranteed after 2021. United States regulatory authorities have voiced similar support for phasing out LIBOR. The impact of alternatives to LIBOR on the valuations, pricing and operation of our financial instruments is not yet known. In April 2018, the Federal Reserve Bank of New York commenced publication of three reference rates based on overnight U.S. Treasury repurchase agreement transactions, including the Secured Overnight Financing Rate ("SOFR"), which has been recommended as an alternative to U.S. dollar LIBOR by the Alternative Reference Rates Committee. At this time, we cannot predict whether SOFR will become an accepted alternative to LIBOR. The uncertainty surrounding potential reforms, including the use of alternative reference rates and changes to the methods and processes used to calculate rates, may have an adverse effect on the trading market for LIBOR-based securities, loan yield and the amounts received and paid on derivative instruments and our ability to manage and hedge exposures to fluctuations in interest rates using derivative instruments. In addition, the implementation of LIBOR reform proposals may result in increased compliance and operational costs. In preparation for the potential phaseout of LIBOR, we may need to renegotiate our financial instruments that utilize LIBOR. We are evaluating SOFR and the steps necessary to effect a transition to SOFR for existing and future loans and other products and services that may be impacted by a phase out of LIBOR. However, these efforts may not be successful in mitigating the legal and financial risk from changing the reference rate in our legacy arrangements. Changes in the federal, state or local tax laws may negatively impact our financial performance. We are subject to changes in tax law that could increase our effective tax rates. The enactment of such legislation including provisions impacting tax rates, apportionment, consolidation or combination, income, expenses, credits and exemptions may have a material impact on our business, financial conditions and results of operations. These tax law changes may also be retroactive to previous periods and could negatively affect our current and future financial performance. For example, while the Tax Cuts and Jobs Act signed into law in December 2017 reduced our federal corporate tax rate from 35% in 2017 to 21%, there is no assurance that presently anticipated benefits will be realized in future years’ financial performance. We will continue to monitor the evolving impact of the Tax Cuts and Jobs Act. Credit Risks If we do not properly manage our credit risk, we could suffer material credit losses. There are substantial risks inherent in making any loan, including, but not limited to: 21• • • • risks resulting from changes in economic and industry conditions; risks inherent in dealing with individual borrowers; uncertainties as to the future value of collateral; and the risk of non-payment of loans. to minimize our credit risk through prudent loan underwriting procedures and by monitoring Although we attempt concentrations of our loans, there can be no assurance that these underwriting and monitoring procedures will effectively reduce these risks. Moreover, as we continue to expand into new markets, credit administration and loan underwriting policies and procedures may need to be adapted to local conditions. The inability to properly manage our credit risk or appropriately adapt our credit administration and loan underwriting policies and procedures to local market conditions or to changing economic circumstances could have an adverse impact on our allowance and provision for loan losses and our financial condition, results of operations and liquidity. We are subject to lending concentration risks. Heartland's commercial loans were $6.79 billion (including $4.37 billion of commercial real estate loans), or approximately 81%, of our total loan portfolio as of December 31, 2019. Our commercial loans, which tend to be larger and more complex credits than loans to individuals, are primarily approved based on the identified cash flow of the borrower and secondarily on the underlying collateral provided by the borrower. If the economy weakens or if the industry in which the borrower operates weakens, our borrowers may experience depressed or sudden decreases in revenues that could hinder their cash flow and ability to repay their loans. Consequently, declines in the economy could have a material adverse impact on our earnings. Most often, the underlying collateral consists of accounts receivable, inventory, machinery or real estate. In the case of loans secured by accounts receivable, the availability of funds for the repayment of these loans may be substantially dependent on the ability of the borrower to collect amounts due from its customers. The other types of collateral securing these loans may depreciate over time, may be difficult to appraise and may fluctuate in value based on the success of the customer's business and market conditions. We depend on the accuracy and completeness of information about our customers and counterparties. In deciding whether to extend credit or enter into other transactions, we may rely on information furnished by or on behalf of customers and counterparties, including financial statements, credit reports and other financial information. We may also rely on representations of those customers, counterparties or other third parties, such as independent auditors, regarding the accuracy and completeness of that information. Reliance on inaccurate or misleading financial statements, credit reports or other financial information could cause us to make uncollectible loans or enter into other unfavorable transactions, which could have a material adverse effect on our financial condition and results of operations. Our loan portfolio has a large concentration of commercial real estate loans, a segment that can be subject to volatile cash flows and collateral values. Commercial real estate lending, which is comprised of owner-occupied, non-owner occupied, and lot and land development loans, represents a large portion of our commercial loan portfolio. These loans were $4.37 billion, or approximately 52%, of our total commercial loan portfolio as of December 31, 2019. The market value of real estate can fluctuate significantly in a short period of time as a result of market conditions in any of our geographic markets in which the real estate is located. Adverse developments in nationwide or regional market conditions affecting real estate values could negatively impact of our commercial real estate loans, and other developments could increase the credit risk associated with our loan portfolio. Non- owner occupied commercial real estate loans typically are dependent, in large part, on sufficient income from the properties securing the loans to cover operating expenses and debt service. Lot and land development loans involve additional risks because funds are advanced based upon estimates of costs and the estimated value of the completed project and also have a greater risk of default in a weaker economy because the source of repayment is reliant on the successful and timely sale of lots or land held for resale. These loans present project completion risks, as well as the risks applicable to other commercial real estate loans. Economic events or governmental regulations outside of the control of Heartland or the borrower could negatively impact the future cash flow and market values of the affected properties. We may encounter issues with environmental law compliance if we take possession, through foreclosure or otherwise, of the real property that secures a commercial real estate loan. A significant portion of our loan portfolio is secured by real property. During the ordinary course of business, we may foreclose on and take title to properties securing certain loans. In doing so, there is a risk that hazardous or toxic substances could be found on these properties. If previously unknown or undisclosed hazardous or toxic substances are discovered, we may be liable 22for remediation costs, as well as for personal injury and property damage. Environmental laws may require us to incur substantial expenses which may materially reduce the affected property's value or limit our ability to use or sell the affected property. In addition, future laws or more stringent interpretations or enforcement policies with respect to existing laws may increase our exposure to environmental liability. Although we have policies and procedures to perform an environmental review at the time of underwriting a loan secured by real property and also before initiating any foreclosure action on real property, these reviews may not be sufficient to detect all potential environmental hazards. The remediation costs and any other financial liabilities associated with an environmental hazard could have a material adverse effect on our financial condition and results of operations. Our agricultural loans are often dependent upon the health of the agricultural industry in the location of the borrower, and the ability of the borrower to repay may be affected by many factors outside of the borrower’s control. At December 31, 2019, agricultural and agricultural real estate loans totaled $533.1 million, or approximately 6%, of our total loan portfolio. Payments on agricultural and agricultural real estate loans are dependent on the profitable operation or management of the farm property securing the loan. If the cash flow from a farming operation is diminished, the borrower's ability to repay the loan may be impaired. Loans that are unsecured or secured by rapidly depreciating assets such as farm equipment or assets such as livestock or crops may not provide an adequate source of repayment of the outstanding loan balance as a result of the greater likelihood of damage to or depreciation in the value of livestock. The success of a farm may be affected by many factors outside the control of the borrower, including adverse weather conditions that prevent the planting of a crop or limit crop yields (such as hail, drought and floods), loss of livestock due to disease or other factors, declines in market prices for agricultural products (both domestically and internationally) and the impact of government regulations (including changes to global trade agreements, price supports, subsidies and environmental regulations). In addition, many farms are dependent on a limited number of key individuals whose injury or death may significantly affect the successful operation of the farm. We hold one- to four-family first-lien residential mortgage loans in our loan portfolio, and the ability of the borrower to repay may be difficult to estimate. The residential mortgage loans that we hold in our loan portfolio, which totaled $597.7 million, or approximately 7% of our total loan portfolio as of December 31, 2019, are primarily to borrowers we believe to be credit worthy based on internal standards and guidelines. Repayment is dependent upon the borrower's ability to repay the loan and the underlying value of the collateral. If we have overestimated or improperly calculated the abilities of the borrowers to repay those loans, default rates could be high, and we could face more legal process and costs to enforce collection of the loan obligations. If the value of the collateral is incorrect, we could face higher losses on the loans. Our allowance for loan losses may prove to be insufficient to absorb losses in our loan portfolio. We establish our allowance for loan losses in consultation with management of the Banks and maintain it at a level considered appropriate by management to absorb probable loan losses and risks inherent in the portfolio. While the level of allowance for loan losses reflects management's continuing evaluation of quantitative and qualitative factors including industry concentrations, loan portfolio quality and economic conditions, the amount of future loan losses is susceptible to changes in economic, operating and other conditions, including changes in interest rates, which may be beyond our control, and such losses may exceed current estimates. Despite the current stable economic and market conditions, there remains a risk of continued asset and economic deterioration. At December 31, 2019, our allowance for loan losses as a percentage of total loans was 0.84% and as a percentage of total nonperforming loans was approximately 87%. Although we believe that the allowance for loan losses is appropriate to absorb probable losses on any existing loans that may become uncollectible, we cannot predict loan losses with certainty, and we cannot provide assurance that our allowance for loan losses will prove sufficient to cover actual loan losses in the future. Further significant provisions, or charge-offs against our allowance that result in provisions, could have a significant negative impact on our profitability. Loan losses in excess of our reserves may adversely affect our business, financial condition and results of operations. the Financial Accounting Standards Board ("FASB") issued an accounting standard update, "Financial In June 2016, Instruments-Credit Losses (Topic 326), Measurement of Credit Losses on Financial Instruments," which replaces the current "incurred loss" model for recognizing credit losses with an "expected loss" model referred to as the Current Expected Credit Loss ("CECL") model. The new CECL standard became effective for us for fiscal years beginning after December 15, 2019 and for interim periods within those fiscal years. Under the CECL model, we are required to present certain financial assets carried at amortized cost, such as loans held for investment and held-to-maturity debt securities, at the net amount expected to be collected. The measurement of expected credit losses is based on information about past events, including historical experience, current conditions, and reasonable and supportable forecasts that affect the collectability of the reported amount. This measurement takes place at the time the financial asset is first added to the balance sheet and periodically thereafter. This differs significantly from the incurred loss model previously required under GAAP, which delays recognition until it is probable a loss 23has been incurred. Accordingly, we expect that the adoption of the CECL model will materially affect how we determine our allowance for loan losses and could require us to significantly increase our allowance in future periods. Moreover, the CECL model may create more volatility in the level of our allowance for loan losses. If we are required to materially increase our level of allowance for loan losses for any reason, such increase could adversely affect our business, financial condition and results of operations. See Note 1, "Basis of Presentation," of the notes to the consolidated financial statements for additional information on the impact of the adoption of this standard. Liquidity and Interest Rate Risks Liquidity is essential to our business, and our performance could be adversely affected by constraints in or increased costs for funding. We require liquidity to fund our deposit and debt obligations as they come due. A number of factors beyond our control could have a detrimental impact on the availability or costs of that funding. These include market disruptions, changes in our credit ratings or the sentiment of investors, the state of the regulatory environment and monetary and fiscal policies, declines in the value of our investment securities, loss of substantial deposits or customer relationships, financial or systemic shocks, significant counterparty failures or reputational damage. Our ability to meet current financial obligations is a function of our balance sheet structure, ability to liquidate assets and access to alternative sources of funds. Our access to deposits can be impacted by the liquidity needs of our customers as a substantial portion of our deposit liabilities are on demand, while a significant portion of our assets are loans that cannot be sold in the same timeframe or are securities that may not be readily saleable if there is disruption in capital markets. If we become unable to obtain funds when needed, it could have a material adverse effect on our business, financial condition and results of operations. including purchase credit The required accounting treatment of loans we acquire through acquisitions, including purchase credit impaired loans, could result in higher net interest margins and interest income in current periods and lower net interest margins and interest income in future periods. Under United States generally accepted accounting principles ("GAAP"), we are required to record loans acquired through acquisitions, impaired loans, at fair value. Estimating the fair value of such loans requires management to make estimates based on available information and facts and circumstances on the acquisition date. Any discount, which is the excess of the amount of reasonably estimable and probable discounted future cash collections over the purchase price, is accreted into interest income over the weighted average remaining contractual life of the loans. Therefore, our net interest margins may initially increase due to the discount accretion. We expect the yields on the total loan portfolio will decline as our acquired loan portfolios pay down or mature and the corresponding accretion of the discount decreases. We expect downward pressure on our interest income to the extent that the runoff of our acquired loan portfolios is not replaced with comparable high-yielding loans. This could result in higher net interest margins and interest income in current periods and lower net interest margins and interest income in future periods. Our liability portfolio, including deposits, may subject us to liquidity risk and pricing risk from concentrations. We strive to maintain a diverse liability portfolio, and we manage deposit portfolio diversification through our asset/liability committee process. However, even with our efforts to maintain diversification, we occasionally accept larger deposit customers, and our typical deposit customers might occasionally carry larger balances. Unanticipated, significant changes in these large balances could affect our liquidity risk and pricing risk, particularly within the deposit portfolio of a single Bank, where the effects of the concentration would be greater than for Heartland as a whole. Our inability to manage deposit concentration risk could have a material adverse effect on our business, financial condition and results of operations. Our growth may create the need to raise additional capital in the future, but that capital may not be available when it is needed. We are required by federal and state regulatory authorities to maintain adequate levels of capital to support our operations. We anticipate that our existing capital resources will satisfy our capital requirements for the foreseeable future. However, from time to time, we raise additional capital to support continued growth, both internally and through acquisitions. Our ability to raise additional capital, if needed, will depend on conditions in the capital markets at that time, which are outside of our control, and on our financial performance. Accordingly, we cannot assure you that we will be able to raise additional capital if needed on terms acceptable to us. If we cannot raise additional capital when needed, our ability to further expand our operations through internal growth and acquisitions could be materially impaired. We rely on dividends from our subsidiaries for most of our revenue and are subject to restrictions on payment of dividends. The primary source of funds for Heartland is dividends from the Banks. In general, the Banks may only pay dividends either out of their historical net income after any required transfers to surplus or reserves have been made or out of their retained earnings. The payment of dividends by any financial institution is affected by the requirement to maintain adequate capital pursuant to applicable capital adequacy guidelines and regulations, and a financial institution generally is prohibited from 24paying any dividends if, following payment thereof, the institution would be undercapitalized. These dividends are the principal source of funds to pay dividends on Heartland's common stock and to pay interest and principal on our debt. Reduction in the value, or impairment of our investment securities, can impact our earnings and common stockholders' equity. We maintained a balance of $3.44 billion, or 26% of our assets, in investment securities at December 31, 2019. Changes in market interest rates can affect the value of these investment securities, with increasing interest rates generally resulting in a reduction of value. Although the reduction in value from temporary increases in market rates does not affect our income until the security is sold, it does result in an unrealized loss recorded in other comprehensive income that can reduce our common stockholders’ equity. Further, we must periodically test our investment securities for other-than-temporary impairment in value. In assessing whether the impairment of investment securities is other-than-temporary, we consider the length of time and extent to which the fair value has been less than cost, the financial condition and near-term prospects of the issuer, and the intent and ability to retain our investment in the security for a period of time sufficient to allow for any anticipated recovery in fair value in the near term. Operational Risks We have a continuing need for technological change and we may not have the resources to effectively implement new technology. The financial services industry is undergoing rapid technological changes with frequent introductions of new technology-driven products and services. In addition to being able to better serve customers, the effective use of technology increases efficiency and enables financial institutions to reduce costs. Our future success will depend, in part, upon our ability to address the needs of our customers by using technology to provide products and services that will satisfy customer demands for convenience, as well as to create additional efficiencies in our operations as we continue to grow and expand our market areas. Many of our larger competitors have substantially greater resources to invest in technological improvements. As a result, they may be able to offer additional or superior products to those that we will be able to offer, which would put us at a competitive disadvantage. Our operations are affected by risks associated with our use of vendors and other third-party service providers. We rely on vendor and third-party relationships for a variety of products and services necessary to maintain our day-to-day activities, particularly in the areas of correspondent relationships, operations, treasury management, information technology and security. This reliance exposes us to risks of those third parties failing to perform financially or failing to perform contractually or to our expectations. These risks could include material adverse impacts on our business, such as credit loss or fraud loss, disruption or interruption of business activities, cyber-attacks and information security breaches, poor performance of services affecting our customer relationships and/or reputation, and possibilities that we could be responsible to our customers for legal or regulatory violations committed by those third parties while performing services on our behalf. While we have implemented an active program of oversight to address this risk, there can be no assurance that our vendor and third-party relationships will not have a material adverse impact on our business. Interruption in or breaches of our network security and the resulting theft or compromise of business and customer information could adversely affect our business or reputation, and create significant legal, regulatory or financial exposure. We rely heavily on communications and information systems to conduct our business, and as part of our business, we maintain significant amounts of data about our customers and the products they use. Our operations are dependent upon our ability to protect our computer equipment against damage from physical theft, fire, power loss, telecommunications failure or a similar catastrophic event, as well as from security breaches, denial of service attacks, viruses, worms and other disruptive problems caused by hackers and fraudsters. Our business relies on the secure processing, transmission, storage and retrieval of confidential, personal, proprietary and other information in our computer and data management systems and networks, and in the computer and data management systems and networks of third parties. We, our customers, regulators and other third parties, including other financial service institutions and companies engaging in data processing, have been subject to, and are likely to continue to be the target of cyber-attacks. These cyber-attacks include computer viruses, malicious or destructive code, phishing attacks, denial of service information, ransomware, improper access by employees or vendors, attacks on personal emails of employees, or breaches of third party vendors that could result in the unauthorized release, gathering and monitoring, misuse, loss or destruction of confidential, proprietary and any other information of ours, our employees, our customers, or of third parties, and damage to our systems or other material disruptions. As cyber threats continue to evolve, we may be required to expend significant additional resources to continue to modify or enhance our protective measures or to investigate or remediate any information security vulnerabilities or incidents. Despite efforts to protect our systems and implement controls, processes, policies, and other measures, we may not be able to anticipate all security breaches, nor may we be able to implement guaranteed preventive measures against such security breaches. Cybersecurity risks for banking organizations have significantly increased in recent years in part because of the proliferation of 25and rapid evolution of new technologies, the use of the internet and telecommunication technologies to conduct financial transactions. For example, cybersecurity risks may increase in the future as we continue to increase our mobile-payment and other internet-based products offerings and increase our internal usage of web-based products and applications. Given the continued and rapid evolution of cyber threats, we may not be able to anticipate or prevent all such attacks and could be held liable for any security breach or loss. The occurrence of any failure, interruption, or security breach of our information systems could result in violations of privacy and other laws, damage our reputation, result in a loss of customer business, subject us to additional regulatory scrutiny or expose us to civil litigation, any of which could have a material adverse effect on our financial condition and results of operations We also face indirect technology, cybersecurity and operational risks relating to the customers, clients and other third parties with whom we do business or upon whom we rely to facilitate or enable our business activities, including for example financial counterparties, regulators, and provides of critical infrastructure such as internet access or electrical power. Due to the increasing consolidation, interdependence, and complexity of financial entities and technology systems, a technology failure, cyber-attack or other information or security breach that significantly degrades, deletes or comprises the systems or data of one or more financial entities could have a material impact on counterparties or other market participants, including us. This consolidation, interconnectivity and complexity may increase the risk of operational failure on both an individual and industry- wide basis. We could face significant legal and reputational harm if we fail to safeguard personal information Heartland is subject to complex and evolving laws and regulations governing the privacy and protection of personal information of individuals. The protected individuals can include our customers, our employees, and the employees of our suppliers, counterparties and other third parties. Ensuring that our collection, use, transfer and storage of personal information comply with applicable laws and regulations in relevant jurisdictions can increase operating costs, impact the development of new products or services, and reduce operational efficiency. Any mishandling or misuse of the personal information of customers, employees or others by Heartland or a third party affiliated with Heartland could expose us to litigation or regulatory fines, penalties or other sanctions. Additional risks could arise if Heartland or third parties do not provide adequate disclosure or transparency to our customers about the personal information collected from them and its use; any failure to receive, document, and honor the privacy preferences expressed by our customers; any failure to protect personal information from unauthorized disclosure; or any failure to maintain proper training on privacy practices for all employees or third parties who have access to personal data. Concerns regarding the effectiveness of our measures to safeguard personal information and abide by privacy preferences, or even the perception that those measures are inadequate, could cause us to lose existing or potential customers and thereby reduce our revenues. In addition, any failure or perceived failure by Heartland to comply with applicable privacy or data protection laws and regulations could result in requirements to modify or cease certain operations or practices, significant liabilities or regulatory fines, penalties, or other sanctions. Any of these outcomes could damage our reputation and otherwise adversely affect our business. The potential for business interruption exists throughout our organization. Integral to our performance is the continued efficacy of our technical systems, operational infrastructure, relationships with third parties and the ability of our employees to perform their jobs day-to-day to support our on-going operations. Failure by any or all of these resources subjects us to risks that may vary in size, scale and scope. These risks include, but are not limited to, operational or technical failures, ineffectiveness or exposure due to interruption in third party support, as well as the loss of key individuals, including those with specialized skills, or in general, the failure of key individuals to perform properly. These risks are heightened during necessary data system changes or conversions and system integrations of newly acquired entities. Although management has established policies and procedures to address such failures, the occurrence of any such event could have a material adverse effect on our business, which, in turn, could have a material adverse effect on our financial condition and results of operations. We are subject to risks from employee errors, customer or employee fraud and data processing system failures and errors. Employee errors and employee or customer misconduct could subject us to financial losses or regulatory sanctions and seriously harm our reputation. Misconduct by our employees could include hiding unauthorized activities from us, improper or unauthorized activities on behalf of our customers or improper use of confidential information. It is not always possible to prevent employee errors and misconduct, and the precautions we take to prevent and detect this activity may not be effective in all cases. Employee errors could also subject us to financial claims for negligence. We maintain a system of internal controls and insurance coverage to mitigate against operational risks, including data processing system failures and errors and customer or employee fraud. Should our internal controls fail to prevent or detect an occurrence, or if any resulting loss is not insured or 26exceeds applicable insurance limits, it could have a material adverse effect on our business, financial condition and results of operations. Our markets and growth strategy relies heavily on our management team, and the unexpected loss of key managers may adversely affect our operations. Much of our success to date has been influenced strongly by our ability to attract and to retain senior management experienced in banking and financial services and familiar with the communities in our different market areas. Because our service areas are spread over such a wide geographical area, our management headquartered in Dubuque, Iowa, is dependent on the effective leadership and capabilities of the management in our local markets for the continued success of Heartland. Our ability to retain executive officers, the current management teams and loan officers of our operating subsidiaries will continue to be important to the successful implementation of our strategy and could be difficult during times of low unemployment. It is also critical, as we grow, to be able to attract and retain qualified additional management and loan officers with the appropriate level of experience and knowledge about our market area to implement our community-based operating strategy. The unexpected loss of services of any key management personnel, or the inability to recruit and retain qualified personnel in the future, could have an adverse effect on our business, financial condition and results of operations. New lines of business, products and services are essential to our ability to compete but may subject us to additional risks. We continually implement new lines of business and offer new products and services within existing lines of business to offer our customers a competitive array of products and services. There can be substantial risks and uncertainties associated with these efforts, particularly in instances where the markets for such products and services are still developing. In developing and marketing new lines of business and/or new products or services, we may invest significant time and resources. Initial timetables for the introduction and development of new lines of business and/or new products or services may not be achieved, and price and profitability targets may not prove feasible. External factors, such as compliance with regulations, competitive alternatives, and shifting market preferences, may also impact the successful implementation of a new line of business or a new product or service. Furthermore, any new line of business and/or new product or service could have a significant impact on the effectiveness of our system of internal controls. Failure to successfully manage these risks in the development and implementation of new lines of business or new products or services could have a material adverse effect on our business, financial condition and results of operations. Our models may be improper or ineffective. The processes we use to estimate our inherent loan losses and to measure the fair value of financial instruments, as well as the processes used to estimate the effects of changing interest rates and other market measures on our financial condition and results of operations, depends upon the use of analytical and forecasting models. These models could reflect assumptions that may not be accurate, particularly in times of market stress or other unforeseen circumstances. Even if these assumptions are adequate, the models may prove to be inadequate or inaccurate because of other flaws and limitations in their design or their implementation. If the models we use to guide management's decisions and oversight relating to interest rate risk and asset- liability management are inadequate, we may incur increased or unexpected losses upon changes in market interest rates or other market measures. If the models we use for determining our probable loan losses are inadequate, the allowance for loan losses may not be appropriate to support future charge-offs. If the models we use to measure the fair value of financial instruments are inadequate, the fair value of such financial instruments may fluctuate unexpectedly or may not accurately reflect what we could realize upon sale or settlement of such financial instruments. Any such failure in our analytical or forecasting models could have a material adverse effect on our business, financial condition and results of operations. Our internal controls may be ineffective. Management regularly reviews and updates our internal controls, disclosure controls and procedures and corporate governance policies and procedures. Any system of controls, however well designed and operated, is based in part on certain assumptions and can provide only reasonable, not absolute, assurances that the objectives of the controls are met. Any failure or circumvention of our controls and procedures or failure to comply with regulations related to controls and procedures could have a material adverse effect on our business, financial condition and results of operation. We have recorded goodwill as a result of acquisitions, and if it becomes impaired, our earnings could be significantly impacted. Under current accounting standards, goodwill is not amortized but, instead, is subject to impairment tests on at least an annual basis or more frequently if an event occurs or circumstances change that reduce the fair value of a reporting unit below its carrying amount. Although we do not anticipate impairment charges, if we conclude that some portion of our goodwill may be impaired, a non-cash charge for the amount of such impairment would be recorded against earnings. A goodwill impairment charge could be caused by a decline in our stock price or occurrence of a triggering event that compounds the negative results in an unfavorable quarter. At December 31, 2019, we had goodwill of $446.3 million, representing approximately 28% of stockholders’ equity. 27We have substantial deferred tax assets that could require a valuation allowance and a charge against earnings if we conclude that the tax benefits represented by the assets are unlikely to be realized. Our consolidated balance sheet reflected approximately $41.4 million of deferred tax assets at December 31, 2019, that represents differences in the timing of the benefit of deductions, credits and other items for accounting purposes and the benefit for tax purposes. To the extent we conclude that the value of this asset is not more likely than not to be realized, we would be obligated to record a valuation allowance against the asset, impacting our earnings during the period in which the valuation allowance is recorded. Assessing the need for, or the sufficiency of, a valuation allowance requires management to evaluate all available evidence, both negative and positive. Positive evidence necessary to overcome the negative evidence includes whether future taxable income in sufficient amounts and character within the carryback and carryforward periods is available under the tax law. When negative evidence (e.g., cumulative losses in recent years, history of operating losses or tax credit carryforwards expiring unused) exists, more positive evidence than negative evidence will be necessary. If the positive evidence is not sufficient to exceed the negative evidence, a valuation allowance for deferred tax assets is established. The creation of a substantial valuation allowance could have a significant negative impact on our reported results in the period in which it is recorded. The impact of the impairment of Heartland's deferred tax assets could have a material adverse effect on our business, results of operations and financial condition. Strategic and External Risks The soundness of other financial institutions could adversely affect our liquidity and operations. Our ability to engage in routine funding transactions could be adversely affected by the actions and commercial soundness of other financial institutions. Financial services institutions are interrelated as a result of trading, clearing, counterparty or other relationships. We have exposure to many different counterparties, and we routinely execute transactions with counterparties in the financial industry, including brokers and dealers, commercial banks, investment banks, and other institutional clients. As a result, defaults by, or even rumors or questions about, one or more financial services institutions, or the financial services industry generally, have led to market-wide liquidity problems and could lead to losses or defaults by Heartland or the Banks or by other institutions. Many of these transactions expose us to credit risk in the event of default of our counterparty or client. In addition, our credit risk may be exacerbated when the collateral held by us cannot be realized upon or is liquidated at prices not sufficient to recover the full amount of the financial instrument exposure due us. There is no assurance that any such losses would not materially and adversely affect our results of operations. We may experience difficulties in managing our growth and our growth strategy involves risks that may negatively impact our net income. As part of our general growth strategy, we have acquired, and may acquire, additional banks that we believe provide a strategic and geographic fit with our business. We cannot predict the number, size or timing of acquisitions. To the extent that we grow through acquisitions, we cannot assure you that we will be able to adequately and profitably manage this growth. Acquiring other banks and businesses will involve risks commonly associated with acquisitions, including: • • • • • • • • potential exposure to unknown or contingent liabilities of the banks and businesses we acquire; exposure to potential asset quality issues of the acquired bank or related business; difficulty and expense of integrating the operations and personnel of banks and businesses we acquire; potential disruption to our business; potential restrictions on our business resulting from the regulatory approval process; inability to realize the expected revenue increases, costs savings, market presence and/or other anticipated benefits; potential diversion of our management's time and attention; and the possible loss of key employees and customers of the banks and businesses we acquire. In addition to acquisitions, we may expand into additional communities or attempt to strengthen our position in our current markets by undertaking additional de novo bank formations or branch openings. Based on our experience, we believe that it generally takes three years or more for new banking facilities to first achieve operational profitability, due to the impact of organization and overhead expenses and the start-up phase of generating loans and deposits. To the extent that we undertake additional branching and de novo bank and business formations, we are likely to continue to experience the effects of higher operating expenses relative to operating income from the new operations, which may have an adverse effect on our levels of reported net income, return on average equity and return on average assets. 28We face intense competition in all phases of our business and competitive factors could adversely affect our business. The banking and financial services business in our markets is highly competitive and is currently undergoing significant change. Our competitors include large regional banks, local community banks, online banks, thrifts, securities and brokerage companies, mortgage companies, insurance companies, finance companies, money market mutual funds, credit unions and other non-bank financial service providers, and increasingly these competitors provide integrated financial services over a broad geographic area. Some of our competitors may also have access to governmental programs that impact their position in the marketplace favorably. Increased competition in our markets may result in changes in our business model, sales of certain assets or business units, decreases in the amounts of our loans and deposits, reduced spreads between loan rates and deposit rates or loan terms that are more favorable to the borrower. Any of these results could have a material adverse effect on our ability to grow and remain profitable. Legal, Compliance and Reputational Risks Government regulation can result in limitations on our growth strategy. We operate in a highly regulated environment and are subject to supervision and regulation by a number of governmental regulatory agencies, including the Federal Reserve, the FDIC, the CFPB, Housing and Urban Development ("HUD") and the various state agencies where we have a bank presence. Regulations adopted by these agencies, which are generally intended to provide protection for depositors and customers rather than for the benefit of stockholders, govern a comprehensive range of matters relating to ownership and control of our shares, our acquisition of other companies and businesses, our ability to offer new products, our ability to obtain financing and other aspects of our strategy. We are subject to extensive and evolving government regulation and supervision, which can increase the cost of doing business and lead to enforcement actions. Federal and state banking laws impose a comprehensive system of supervision, regulation and enforcement on the operations of FDIC-insured institutions, their holding companies and affiliates that is intended primarily for the protection of the FDIC- insured deposits and depositors of banks, rather than shareholders. These laws, and the regulations of the bank regulatory agencies issued under them, affect, among other things, the scope of our business, the kinds and amounts of investments that we and the Banks may make, reserve requirements, required capital levels relative to assets, the nature and amount of collateral for loans, the establishment of branches, our ability to merge, consolidate and acquire, dealings with our and the Banks' insiders and affiliates and our payment of dividends. While it is anticipated that the current administration will not increase the regulatory burden on community banks and may further reduce some of the burdens associated with implementation of the Dodd-Frank Act beyond those enacted in the Economic Growth Act, the ongoing impact of the administration is impossible to predict with any certainty, and changes in existing regulations and their enforcement may require modification to Heartland's existing regulatory compliance and risk management infrastructure. We have experienced heightened regulatory requirements and scrutiny following the global financial crisis and as a result of the Dodd-Frank Act. Although the reforms primarily targeted systemically important financial service providers, their influence filtered down in varying degrees to community banks over time and the reforms have caused our compliance and risk management processes, and the costs thereof, to increase. The Dodd-Frank Act established the CFPB with broad authority to administer and enforce a new federal regulatory framework of consumer financial regulation, changing the base for deposit insurance assessments, introducing regulatory rate-setting for interchange fees charged to merchants for debit card transactions, enhancing the regulation of consumer mortgage banking, changing the methods and standards for resolution of troubled institutions, and changing the Tier 1 regulatory capital ratio calculations for bank holding companies. In the routine course of regulatory oversight, proposals to change the laws and regulations governing the operations of banks and other financial institutions are frequently raised in the U.S. Congress, state legislatures and before bank regulatory authorities. Similarly, proposals to change the accounting and financial reporting requirements applicable to banks and other depository financial institutions are frequently raised by the SEC, the federal banking agencies and other authorities. The likelihood of significant changes in laws and regulations in the future and the effect such changes might have on our operations are impossible to determine. Recent changes in the laws and regulations that apply to us have been significant. Moreover, dramatic changes in statutes, regulations or policies could affect us in substantial and unpredictable ways, including limiting the types of financial services and products that we offer and/or increasing the ability of non-banks to offer competing financial services and products. 29More stringent requirements related to capital and liquidity may limit our ability to return earnings to stockholders or operate or invest in our business. The Federal Reserve has adopted capital adequacy guidelines that are used to assess the adequacy of capital in supervising a bank holding company. The final Basel III rules and changes required by the Dodd-Frank Act substantially amended the regulatory risk-based capital rules applicable to Heartland. Under Basel III, the fully-phased in capital conservation buffer is 2.50% above the minimum capital requirement. Additional requirements may be imposed in the future. The Basel Committee continues to examine ways to strengthen the regulation, supervision and practices of banks and has produced, and continues to produce a number of consultation and discussion papers which point to a significant revision of the Basel Framework, including improvements to the calculation of risk-weighted assets and the comparability of capital ratios. The ultimate impact on our capital and liquidity will depend on the implementation of further changes in the United States. to additional regulatory requirements as our total assets increase, and these additional We are becoming subject requirements could have an adverse effect on our financial condition or results of operations. Various federal banking laws and regulations impose heightened requirements on larger banks and bank holding companies. These heightened requirements have added, and will continue to add, restrictions and complexity to our business operations, as we expand. For example, we were required to comply with the Durbin Amendment effective July 1, 2019, which imposes interchange fee restrictions to debit card issuers. The Economic Growth Act exempted bank holding companies under $100 billion in assets from certain Dodd-Frank Act requirements that were otherwise applicable to bank holding companies with greater than $10 billion and $50 billion in total consolidated assets. As required by the Economic Growth Act, the federal banking agencies adopted rules further tailoring their supervision and regulation of large bank holding companies with more than $100 billion in assets. However, federal banking agencies have also indicated through interagency guidance that the capital planning and risk management practices of institutions with total assets less than $100 billion would continue to be reviewed through the regular supervisory process, which may offset the impact of the relief from stress testing and risk management requirements provided by the Economic Growth Act. Litigation and enforcement actions could result in negative publicity and could adversely impact our business and financial results. We face significant legal and regulatory risks in our business, and the volume of claims and amount of damages and penalties claimed in litigation and governmental proceedings against financial institutions have increased in recent years. Reputation risk, or the risk to our earnings and capital from the resulting negative publicity, is inherent to our business. Current public uneasiness with the United States banking system heightens this risk, as banking customers often transfer news regarding consumer fraud, financial difficulties or even failure of some institutions, to fear of fraud, financial difficulty or failure of even the most secure institutions. In this climate, any negative news may become cause for curtailment of business relationships, withdrawal of funds or other actions that can have a compounding effect, and could adversely affect our operations. Substantial legal liability or significant governmental action against us could materially impact our business and financial results. Also, the resolution of a litigation or regulatory matter could result in additional accruals or exceed established accruals for a particular period, which could materially impact our results from operations for that period. Risks of Owning Stock in Heartland Our stock price can be volatile. Our stock price can fluctuate widely in response to a variety of factors, including: actual or anticipated variations in our quarterly operating results; recommendations by securities analysts; acquisitions or business combinations; capital commitments by or involving Heartland or our Banks; operating and stock price performance of other companies that investors deem comparable to us; new technology used or services offered by our competitors; new reports relating to trends, concerns and other issues in the financial services industry; and changes in government regulations. General market fluctuations, industry factors and general economic and political conditions and events have caused a decline in our stock price in the past, and these factors, as well as, interest rate changes, continued unfavorable credit loss trends, or unforeseen events such as terrorist attacks could cause our stock price to be volatile regardless of our operating results. 30Stockholders may experience dilution as a result of future equity offerings and acquisitions. In order to raise capital for future acquisitions or for general corporate purposes, we may offer additional shares of our common stock or other securities convertible into or exchangeable for our common stock at a price per share that may be lower than the current price. In addition, investors purchasing shares or other securities in the future could have rights superior to existing stockholders. The price per share at which we sell additional shares of our common stock, or securities convertible or exchangeable into common stock, may be higher or lower than the price paid by existing stockholders. Certain banking laws and the Heartland Stockholder Rights Plan may have an anti-takeover effect. Certain federal banking laws, including regulatory approval requirements, could make it more difficult for a third party to acquire Heartland, even if doing so would be perceived to be beneficial to Heartland’s stockholders. In addition, Heartland's Amended and Restated Rights Agreement (the "Rights Plan") causes it to be difficult for any person to acquire 15% or more of the permission of our board of directors. The Heartland's outstanding stock (with certain limited exceptions) without combination of these provisions may inhibit a non-negotiated merger or other business combination, which, in turn, could adversely affect the market price of Heartland's common stock. ITEM 1B. UNRESOLVED STAFF COMMENTS As of December 31, 2019, Heartland had no unresolved staff comments. 31ITEM 2. PROPERTIES The following table is a listing of Heartland’s principal operating facilities and the home offices of each of the Banks as of December 31, 2019: Name and Main Facility Address Heartland Financial USA, Inc. 1398 Central Avenue Dubuque, IA 52001 Dubuque Bank and Trust Company 1398 Central Avenue Dubuque, IA 52001 Illinois Bank & Trust 6855 E. Riverside Blvd. Rockford, IL 60114 Wisconsin Bank & Trust 119 Junction Road Madison, WI 53719 New Mexico Bank & Trust 320 Gold NW Albuquerque, NM 87102 Arizona Bank & Trust 2036 E. Camelback Road Phoenix, AZ 85016 Rocky Mountain Bank 2615 King Avenue West Billings, MT 59102 Citywide Banks 1800 Larimer Street Suite 100 Denver, CO 80202 Minnesota Bank & Trust 7701 France Avenue South, Suite 110 Edina, MN 55435 Bank of Blue Valley 11935 Riley Street Overland Park, KS 66213 Premier Valley Bank 255 East River Park Circle, Suite 180 Fresno, CA 93720 First Bank & Trust(1) 9816 Slide Road Lubbock, TX 79424 Main Facility Square Footage 65,000 Main Facility Owned or Leased Owned Number of Locations 3 65,500 Owned 8,000 Owned 19,000 Owned 11,400 Lease term through 2026 14,000 Owned 16,600 Owned 8,700 6,100 Lease term through 2030 Lease term through 2023 38,000 Owned 17,600 Lease term through 2023 64,500 Owned 6 10 14 17 6 9 23 2 12 8 15 (1) Includes PrimeWest Mortgage Corporation loan production offices. The corporate office of Heartland is located in Dubuque Bank and Trust Company's main office. A majority of the support functions provided to the Banks by Heartland are performed in two leased facilities: one located at 1301 Central Avenue in Dubuque, Iowa, which is leased from Dubuque Bank and Trust Company, and the other located at 700 Locust Street, Suites 300 and 400 in Dubuque, Iowa. In December 2019, Heartland formed a limited liability corporation with an unrelated third party to purchase the location on Locust Street, and Heartland has a lease with the limited liability corporation. For information on obligations related to our leased facilities, see Note 23, "Leases," to the consolidated financial statements. 32ITEM 3. LEGAL PROCEEDINGS There are no material pending legal proceedings to which Heartland or its subsidiaries are a party at December 31, 2019, other legal than ordinary routine litigation incidental proceedings cannot be predicted with certainty, it is the opinion of management that the resolution of these legal actions should not have a material effect on Heartland's consolidated financial position or results of operations. to their respective businesses. While the ultimate outcome of current ITEM 4. MINE SAFETY DISCLOSURES Not applicable INFORMATION ABOUT OUR EXECUTIVE OFFICERS The names and ages of the executive officers of Heartland, the position held by these officers with Heartland, and the positions held with Heartland subsidiaries, are set forth below: Name Lynn B. Fuller Age Position with Heartland and Subsidiaries and Principal Occupation 70 Executive Operating Chairman and Director of Heartland; Vice Chairman of Dubuque Bank and Trust Company, Wisconsin Bank & Trust, New Mexico Bank & Trust, Arizona Bank & Trust, Rocky Mountain Bank, Citywide Banks, Minnesota Bank & Trust, Bank of Blue Valley, Premier Valley Bank and First Bank & Trust; Director of Heartland Financial USA, Inc. Insurance Services Bruce K. Lee 59 Chief Executive Officer, President and Director of Heartland; Director of Citywide Banks, Bryan R. McKeag Brian J. Fox David A. Prince Janet M. Quick Michael J. Coyle Deborah K. Deters Lynn H. Fuller Tamina L. O'Neill Andrew E. Townsend 59 71 50 54 74 55 36 50 53 Bank of Blue Valley and First Bank & Trust; President of Heartland Financial USA, Inc. Insurance Services Executive Vice President, Chief Financial Officer of Heartland; Treasurer of Citizens Finance Parent Co.; Director of Heartland Financial USA, Inc. Insurance Services Executive Vice President, Operations, of Heartland Executive Vice President, Commercial Banking, of Heartland Executive Vice President, Deputy Chief Financial Officer, Principal Accounting Officer of Heartland Executive Vice President, Corporate Secretary, Senior General Counsel, of Heartland; Secretary of Heartland Financial USA, Inc. Insurance Services Executive Vice President, Chief Human Resources Officer, of Heartland President and Chief Executive Officer of Dubuque Bank and Trust Company Executive Vice President, Chief Risk Officer of Heartland Executive Vice President, Chief Credit Officer of Heartland Lynn B. Fuller was named Executive Operating Chairman of Heartland in 2018. Mr. Fuller has been a Director of Heartland since 1987 and of Dubuque Bank and Trust Company since 1984 and was the Chief Executive Officer of Heartland from 1999 to 2018. He was President of Heartland from 1990 to 2015. Mr. Fuller has been a Director of Wisconsin Bank & Trust since 1997, New Mexico Bank & Trust since 1998, Arizona Bank & Trust since 2003, Rocky Mountain Bank since 2004, Citywide Banks since 2006, Minnesota Bank & Trust since 2008, Heritage Bank, N.A. from 2012 until its merger with Arizona Bank & Trust in 2013, Bank of Blue Valley since 2013. In 2015, he was named Director of Heartland Financial USA, Inc. Insurance Services and Premier Valley Bank. In 2018, Mr. Fuller was named a Director of First Bank & Trust. He was a Director of Galena State Bank & Trust Co. from 1992 to 2004 and of Illinois Bank & Trust from 1995 until 2004. Mr. Fuller joined Dubuque Bank and Trust Company in 1971 as a consumer loan officer and was named Dubuque Bank and Trust Company's Executive Vice President and Chief Executive Officer in 1987. Mr. Fuller was President of Dubuque Bank and Trust Company from 1987 until 1999 at which time he was named Chief Executive Officer of Heartland. Mr. Fuller is the father of Lynn H. Fuller, President and Chief Executive Officer of Dubuque Bank and Trust Company. Bruce K. Lee was named Chief Executive Officer of Heartland in 2018. Mr. Lee joined Heartland in 2015 as President and was elected a Director of Heartland in 2017. Mr. Lee was a Director of Rocky Mountain Bank from 2015 to 2018. Mr. Lee has been a Director of Heartland Financial USA, Inc. Insurance Services since 2015. In 2017, Mr. Lee was named a Director of Citywide Banks, in 2018, he was named a Director of First Bank & Trust, and in 2019, he was named a Director of Bank of Blue Valley. Prior to joining Heartland, Mr. Lee held various leadership positions at Fifth Third Bancorp from 2001 to 2013, serving most recently as Executive Vice President, Chief Credit Officer from 2011 to 2013. Mr. Lee previously served as President and CEO of a Fifth Third affiliate bank in Ohio where he managed sales and service functions for retail, commercial, residential 33mortgage, and investments as well as finance, human resources, and marketing. Prior to Fifth Third, Mr. Lee served as an Executive Vice President and board member for Capital Bank, a community bank located in Sylvania, Ohio. Bryan R. McKeag joined Heartland in 2013 as Executive Vice President, Chief Financial Officer. Mr. McKeag was named Director of Heartland Financial USA, Inc. Insurance Services in 2015. Prior to joining Heartland, Mr. McKeag served as Executive Vice President, Corporate Controller and Principal Accounting Officer with Associated Banc-Corp in Green Bay, Wisconsin. Prior to Associated Banc-Corp, Mr. McKeag spent 9 years in various finance positions at JP Morgan and 9 years in public accounting at KPMG in Minneapolis. He is an inactive holder of the certified public accountant certification. Brian J. Fox joined Heartland in 2010 as Executive Vice President, Operations. From 2008 until joining Heartland, Mr. Fox served as Chief Information Officer of First Olathe Bancshares in Overland Park, Kansas. For the eight years prior to joining First Olathe Bancshares, Mr. Fox drew on his 30 years of experience at various banking organizations to provide consulting services to over 100 community banks as Senior Consultant at Vitex, Inc. His areas of responsibility have included strategic planning, credit administration, loan workouts, information technology, project management, mortgage banking, deposit operations and loan operations. David A. Prince joined Heartland in 2018 as Executive Vice President, Commercial Banking. Prior to joining Heartland, Mr. Prince was the Commercial Banking Group Executive Vice President at Associated Banc-Corp., headquartered in Green Bay, Wisconsin from 2010 until joining Heartland. Mr. Prince has served in leadership roles at GE Capital Commercial Finance and National City Bank and has extensive commercial lending experience. Janet M. Quick was named Executive Vice President, Deputy Chief Financial Officer and Principal Accounting Officer in January 2016. Ms. Quick had served as Senior Vice President, Deputy Chief Financial Officer since July 2013. Ms. Quick has been with Heartland since 1994, serving in various audit, finance and accounting positions. Prior to joining Heartland, Ms. Quick was with Hawkeye Bancorporation in the corporate finance area. She is an active holder of the certified public accountant certification. Michael J. Coyle joined Heartland in 2009 as Executive Vice President, Senior General Counsel. He serves as Corporate Secretary, which is a role he previously held from 2013 to 2018. In 2015, Mr. Coyle was named Secretary of Heartland Financial USA, Inc. Insurance Services. Prior to joining Heartland, Mr. Coyle was an attorney with the Dubuque, Iowa based law firm of Fuerste, Carew, Coyle, Juergens & Sudmeier, P.C. for 38 years, including 35 years as a senior partner. He has extensive experience in corporate and contract law. Deborah K. Deters joined Heartland in 2017 as Executive Vice President, Chief Human Resource Officer. Ms. Deters most recently served as the Senior Vice President and Chief Human Resources Officer at HUB International, LTD., based in Chicago, Illinois from 2009 until joining Heartland. While at HUB she was named the organization's first Chief Human Resources Officer and transformed its Human Resources function while supporting the company’s growth from 4,000 to over 10,000 employees. Prior to HUB International, LTD., Ms. Deters held several positions over 17 years with Bally Entertainment, finishing as Senior Vice President, Chief Human Resource Officer of Bally Total Fitness. Lynn H. Fuller was named President and Chief Executive Officer of Dubuque Bank and Trust Company in 2017. Mr. Fuller joined Heartland in 2013 as Executive Vice President, Corporate Director of Retail. In 2016, Mr. Fuller assumed the position of Market President of Dubuque Bank and Trust Company, and in 2017, Mr. Fuller was named President and Chief Executive Officer of Dubuque Bank and Trust Company. He serves on the board of Dubuque Bank and Trust Company. Prior to joining Heartland, from 2010 to 2013, Mr. Fuller was a Case Team Leader at Bain & Company in Chicago, Illinois. He led his team in providing expert advice on client issues and industry topics and recommended solutions. Tamina L. O'Neill joined Heartland in 2019 as Executive Vice President, Chief Risk Officer. Ms. O’Neill was most recently the Director of Enterprise Risk Management at MB Financial Bank, a Chicago based mid-size institution from 2013 until joining Heartland. Ms. O’Neill’s experience spans small, mid-size and larger global financial institutions as her financial services and risk management career started approximately 30 years ago with LaSalle Bank/ABN AMRO, a multi-national global financial institution. Over the course of her career, she has built programs and led teams in government lending, commercial banking compliance, corporate compliance, operational risk and enterprise risk management. Andrew E. Townsend was named Executive Vice President, Chief Credit Officer, of Heartland in 2016. Mr. Townsend joined Dubuque Bank and Trust Company in 1993 as a Loan Review Officer and was selected to join Galena State Bank as Executive Vice President, Head of Lending in 1996. In 2003, Mr. Townsend assumed the position of President and CEO of Galena State Bank and joined the bank's board of directors. He was named Deputy Chief Credit Officer of Heartland in 2013. Prior to joining Heartland, he worked at Bank One in the loan review area and had also been an examiner for the Iowa Division of Banking. 34PART II ITEM 5. MARKET FOR REGISTRANT'S COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES Heartland's common stock was held by approximately 2,900 stockholders of record as of February 14, 2020, and approximately 19,500 additional stockholders held shares in street name. The common stock of Heartland has been quoted on the Nasdaq Stock Market since May 2003 under the symbol "HTLF" and is a Nasdaq Global Select Market security. Effective January 24, 2008, Heartland's board of directors authorized management to acquire and hold up to 500,000 shares of common stock as treasury shares at any one time. Heartland and its affiliated purchasers made no purchases of its common stock during the year ended December 31, 2019. The following table and graph show a five-year comparison of cumulative total returns for Heartland, the Nasdaq Composite Index, the SNL U.S. Bank Nasdaq Index and the SNL Bank and Thrift Index, in each case assuming investment of $100 on December 31, 2014, and reinvestment of dividends. The table and graph were prepared at our request by S&P Global Market Intelligence. Heartland Financial USA, Inc. Nasdaq Composite Index SNL U.S. Bank NASDAQ Index SNL Bank and Thrift Index $ Cumulative Total Return Performance 12/31/2016 12/31/2015 181.93 117.25 116.45 106.96 149.68 107.95 128.80 102.02 12/31/2014 100.00 100.00 100.00 100.00 $ $ $ 12/31/2017 205.52 150.96 157.58 151.45 $ 12/31/2018 170.20 146.67 132.82 125.81 $ 12/31/2019 195.50 200.49 166.75 170.04 COMPARISON OF FIVE YEAR CUMULATIVE TOTAL RETURN* ASSUMES $100 INVESTED ON DECEMBER 31, 2014 * Total return assumes reinvestment of dividends Index ValueTotal Return PerformanceHeartland Financial USA, Inc.Nasdaq Composite IndexSNL U.S. Bank Nasdaq IndexSNL Bank and Thrift Index12/31/1412/31/1512/31/1612/31/1712/31/1812/31/195010015020025035 ITEM 6. SELECTED FINANCIAL DATA The following tables contain selected historical financial data for Heartland for the years ended December 31, 2019, 2018, 2017, 2016 and 2015. The selected historical consolidated financial information set forth below is qualified in its entirety by reference to, and should be read in conjunction with, Heartland’s consolidated financial statements and notes thereto, included elsewhere in this Annual Report on Form 10-K, and Item 7. "Management’s Discussion and Analysis of Financial Condition and Results of Operations." SELECTED FINANCIAL DATA (Dollars in thousands, except per share data) STATEMENT OF INCOME DATA Interest income Interest expense Net interest income Provision for loan losses Net interest income after provision for loan losses Noninterest income Noninterest expenses Income taxes Net income Preferred dividends and discount Interest expense on convertible preferred debt Net income available to common stockholders PER COMMON SHARE DATA Net income – diluted Cash dividends Dividend payout ratio Book value per common share (GAAP) Tangible book value per common share (non-GAAP)(1) Weighted average shares outstanding-diluted Tangible common equity ratio (non-GAAP)(1) Reconciliation of Tangible Book Value Per Common Share (non-GAAP)(1) Common stockholders' equity (GAAP) Less goodwill Less core deposit intangibles and customer relationship intangibles, net 2019 514,329 80,600 433,729 16,657 417,072 116,208 349,161 34,990 149,129 — — 149,129 $ $ For the Years Ended December 31, 2016 2017 2018 $ $ 465,820 51,866 413,954 24,013 389,941 109,160 353,888 28,215 116,998 (39) — 116,959 $ $ 363,658 33,350 330,308 15,563 314,745 102,022 297,675 43,820 75,272 (58) 12 75,226 $ $ 326,479 31,813 294,666 11,694 282,972 113,601 279,668 36,556 80,349 (292) 51 80,108 2015 265,968 31,970 233,998 12,697 221,301 110,685 251,046 20,898 60,042 (817) — 59,225 $ $ $ $ 4.14 0.68 16.43 % 43.00 $ 29.51 $ 36,061,908 $ $ $ $ 3.52 0.59 16.76 % 38.44 25.70 33,213,148 $ $ $ $ 2.65 0.51 19.25 % 33.07 23.99 28,425,652 $ $ $ $ 3.22 0.50 15.53 % 28.31 22.55 24,873,430 $ $ $ $ 2.83 0.45 15.90 % 25.92 20.57 20,929,385 8.52 % 8.08 % 7.53 % 7.28 % 6.09 % $ 1,578,137 446,345 $ 1,325,175 391,668 $ 990,519 236,615 $ 739,559 127,699 $ 581,475 97,852 48,688 47,479 35,203 22,775 22,020 Tangible common stockholders' equity (non-GAAP) $ 1,083,104 $ 886,028 $ 718,701 $ 589,085 $ 461,603 Common shares outstanding, net of treasury stock Common stockholders' equity (book value) per share (GAAP) $ 36,704,278 43.00 Tangible book value per common share (non-GAAP) $ 29.51 34,477,499 38.44 25.70 $ $ 29,953,356 33.07 23.99 $ $ 26,119,929 28.31 22.55 $ $ 22,435,693 25.92 20.57 $ $ Reconciliation of Tangible Common Equity Ratio (non- GAAP)(1) Total assets (GAAP) Less goodwill Less core deposit intangibles and customer relationship intangibles, net Total tangible assets (non-GAAP) Tangible common equity ratio (non-GAAP) $13,209,597 446,345 $11,408,006 391,668 $ 9,810,739 236,615 $ 8,247,079 127,699 $ 7,694,754 97,852 48,688 47,479 35,203 22,775 22,020 $12,714,564 $10,968,859 $ 9,538,921 $ 8,096,605 $ 7,574,882 8.52 % 8.08 % 7.53 % 7.28 % 6.09 % (1) Refer to the "Non-GAAP Financial Measures section after these financial tables for additional information on the usage and presentation of these non-GAAP measures, and refer to these tables for reconciliations to the most directly comparable 36 SELECTED FINANCIAL DATA (Continued) (Dollars in thousands, except per share data) BALANCE SHEET DATA Investments Loans held for sale Total net loans receivable held to maturity Allowance for loan losses Total assets Total deposits(1) Long-term obligations Preferred equity Common stockholders’ equity EARNINGS PERFORMANCE DATA Return on average total assets Return on average common equity (GAAP) Return on average tangible common equity (non-GAAP)(2) Net interest margin (GAAP) Net interest margin, fully tax-equivalent (non-GAAP)(2) Efficiency ratio, fully tax-equivalent (non-GAAP)(2) Earnings to fixed charges: Excluding interest on deposits Including interest on deposits ASSET QUALITY RATIOS Nonperforming assets to total assets Nonperforming loans to total loans Net loan charge-offs to average loans Allowance for loan losses to total loans Allowance for loan losses to nonperforming loans CONSOLIDATED CAPITAL RATIOS Average equity to average assets Average common equity to average assets Total capital to risk-adjusted assets Tier 1 capital Common Equity Tier 1 Tier 1 leverage As of and For the Years Ended December 31, 2019 2018 2017 2016 2015 $ 3,435,441 26,748 8,367,917 70,395 13,209,597 11,044,331 275,773 — 1,578,137 $ 2,715,388 119,801 7,407,697 61,963 11,408,006 9,396,429 274,905 — 1,325,175 $ 2,492,866 44,560 6,391,464 55,686 9,810,739 8,146,909 285,011 938 990,519 $ 2,131,086 61,261 5,351,719 54,324 8,247,079 6,847,411 288,534 1,357 739,559 $ 1,878,994 74,783 5,001,486 48,685 7,694,754 6,405,823 263,214 81,698 581,475 1.24 % 10.12 15.73 4.00 4.04 63.11 9.84x 2.85 0.66 % 0.96 0.11 0.84 87.28 12.26 % 12.26 13.75 12.31 10.88 10.10 1.09 % 9.93 15.72 4.26 4.32 63.54 8.59x 3.65 0.69 % 0.98 0.25 0.84 85.27 10.94 % 10.93 13.72 12.16 10.66 9.73 0.83 % 8.63 12.05 4.04 4.22 65.41 7.69x 4.30 0.76 % 0.99 0.24 0.87 87.82 9.69 % 9.68 13.45 11.70 10.07 9.20 0.98 % 11.80 15.84 3.95 4.13 66.24 7.27x 4.38 0.91 % 1.20 0.11 1.02 84.37 8.53 % 8.31 14.01 11.93 10.09 9.28 0.88 % 11.92 14.36 3.80 3.97 69.16 5.20x 3.33 0.67 % 0.79 0.12 0.97 122.77 8.55 % 7.35 13.74 11.56 8.23 9.58 Reconciliation of Return on Average Tangible Common Equity (non-GAAP)(2) Net income available to common stockholders (GAAP) Plus core deposit and customer intangibles amortization, net of tax(3) $ 149,129 $ 116,959 $ 75,226 $ 80,108 $ 59,225 9,458 7,391 3,950 3,660 1,936 Adjusted net income available to common stockholders (non- GAAP) $ 158,587 $ 124,350 Average common stockholders' equity (GAAP) Less average goodwill Less average other intangibles, net Average tangible common equity (non-GAAP) Annualized return on average common equity (GAAP) Annualized return on average tangible common equity (non- GAAP) $ 1,473,396 415,841 49,377 $ 1,008,178 $ 1,177,346 340,352 46,206 790,788 $ $ $ $ 79,176 871,683 184,554 30,109 657,020 $ $ $ 83,768 $ 61,161 678,989 125,724 24,553 528,712 $ 496,877 56,781 14,153 $ 425,943 10.12 % 9.93 % 8.63 % 11.80 % 11.92 % 15.73 % 15.72 % 12.05 % 15.84 % 14.36 % 37 SELECTED FINANCIAL DATA (Continued) (Dollars in thousands, except per share data) Reconciliation of Annualized Net Interest Margin, Fully Tax-Equivalent (non-GAAP)(2) Net Interest Income (GAAP) Plus tax-equivalent adjustment(3) Net interest income - tax-equivalent (non-GAAP) As of and For the Years Ended December 31, 2019 2018 2017 2016 2015 $ $ 433,729 4,929 438,658 $ $ 413,954 6,228 420,182 $ $ 330,308 15,139 345,447 $ $ 294,666 12,919 307,585 $ 233,998 10,216 $ 244,214 Average earning assets Net interest margin (GAAP) Net interest margin, fully tax-equivalent (non-GAAP) $10,845,940 $ 9,718,106 $ 8,181,914 $ 7,455,217 $ 6,152,090 4.00 % 4.04 % 4.26 % 4.32 % 4.04 % 4.22 % 3.95 % 4.13 % 3.80 % 3.97 % Reconciliation of Non-GAAP Measure-Efficiency Ratio(2) Net Interest Income (GAAP) Plus tax-equivalent adjustment(3) Net interest income - tax-equivalent (non-GAAP) Noninterest income Securities gains, net Unrealized gain on equity securities, net Impairment loss on securities Gain on extinguishment of debt Valuation adjustment on servicing rights Adjusted income (non-GAAP) Total noninterest expenses (GAAP) Less: Core deposit intangibles and customer relationship intangibles amortization Partnership investment in tax credit projects (Gain)/loss on sales/valuations of assets, net Restructuring expenses Adjusted noninterest expenses (non-GAAP) $ $ $ $ 433,729 4,929 438,658 116,208 (7,659) (525) — (375) 911 547,218 349,161 11,972 8,030 (19,422) 3,227 345,354 $ $ $ $ 413,954 6,228 420,182 109,160 (1,085) (212) — — 46 528,091 353,888 9,355 4,233 2,208 2,564 335,528 $ $ $ $ 330,308 15,139 345,447 102,022 (6,973) — — (1,280) (21) 439,195 297,675 6,077 1,860 2,475 — 287,263 $ $ $ $ 294,666 12,919 307,585 113,601 (11,340) — — — 33 409,879 $ 233,998 10,216 244,214 110,685 (13,143) — 769 — — $ 342,525 279,668 $ 251,046 5,630 1,051 1,478 — 271,509 2,978 4,357 6,821 — $ 236,890 Efficiency ratio, fully tax-equivalent (non-GAAP) 63.11 % 63.54 % 65.41 % 66.24 % 69.16 % (1) Excludes deposits held for sale. (2) Refer to the "Non-GAAP Financial Measures" section after these financial tables for additional information on the usage and presentation of these non-GAAP measures, and refer to these financial tables for the reconciliations to the most directly comparable GAAP measures. (3) Computed on a tax-equivalent basis using an effective tax rate of 21% for periods after January 1, 2018, and a 35% effective tax rate for periods prior to January 1, 2018. Non-GAAP Financial Measures This Annual Report on Form 10-K contains references to financial measures which are not defined by generally accepted accounting principles ("GAAP"). Management believes the non-GAAP measures are helpful for investors to analyze and evaluate Heartland's financial condition and operating results. However, these non-GAAP measures have inherent limitations and should not be considered a substitute for operating results determined in accordance with GAAP. Additionally, because non-GAAP measures are not standardized, it may not be possible to compare the non-GAAP measures presented in this section with other companies' non-GAAP measures. Reconciliations of each non-GAAP measure to the most directly comparable GAAP measure may be found in the financial tables above. The non-GAAP measures presented in this Annual Report on Form 10-K, management's reason for including each measure and the method of calculating each measure are presented below: • Annualized return on average tangible common equity is net income available to common stockholders plus core deposit and customer relationship intangibles amortization, net of tax, divided by average common stockholders' 38 • • • • • • equity less goodwill and core deposit and customer relationship intangibles, net. This measure is included as it is considered to be a critical metric to analyze and evaluate financial condition and capital strength. Annualized net interest margin, fully tax-equivalent, adjusts net interest income for the tax-favored status of certain loans and securities. Management believes this measure enhances the comparability of net interest income arising from taxable and tax-exempt sources. Efficiency ratio, fully tax equivalent, expresses noninterest expenses as a percentage of fully tax-equivalent net interest income and noninterest income. This efficiency ratio is presented on a tax-equivalent basis which adjusts net interest income and noninterest expenses for the tax favored status of certain loans, securities, and tax credit projects. Management believes the presentation of this non-GAAP measure provides supplemental useful information for proper understanding of the financial results as it enhances the comparability of income and expenses arising from taxable and nontaxable sources and excludes specific items as noted in reconciliation contained in this Annual Report on Form 10-K. Tangible book value per common share is total common stockholders' equity less goodwill and core deposit and customer relationship intangibles, net, divided by common shares outstanding, net of treasury. This measure is included as it is considered to be a critical metric to analyze and evaluate use of equity, financial condition and capital strength. Tangible common equity ratio is total common stockholders' equity less goodwill and core deposit and customer relationship intangibles, net, divided by total assets less goodwill and core deposit and customer relationship intangibles, net. This measure is included as it is considered to be a critical metric to analyze and evaluate use of equity, financial condition and capital strength. Organic deposit growth is exclusive of deposits obtained through acquisitions and the reclassification of deposits that are held for sale. Management believes that this measure provides a more complete understanding of underlying trends in deposit growth notwithstanding dispositions and acquisitions. Organic loan growth is exclusive of loans obtained through acquisitions and the reclassification of loans that are held for sale. Management believes that this measure provides a more complete understanding of underlying trends in loan growth notwithstanding dispositions and acquisitions. 39ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS Management’s discussion and analysis of the consolidated financial condition and results of operations of Heartland as of the dates and for the periods indicated is presented below. This discussion should be read in conjunction with the Selected Financial Data, the consolidated financial statements and the notes thereto and other financial data appearing elsewhere in this Annual Report on Form 10-K. The consolidated financial statements include the accounts of Heartland and its subsidiaries, all of which are wholly-owned. For a discussion of 2017 results of operations, including a discussion of the financial results for the fiscal year ended December 31, 2018, compared to the fiscal year ended December 31, 2017, refer to Part I, Item 7 of our Annual Report on Form 10-K, which was filed with the SEC on February 27, 2019. CRITICAL ACCOUNTING POLICIES The preparation of financial statements requires management to make estimates and judgments that affect the reported amounts of assets, liabilities, income and expenses. These estimates are based upon historical experience and on various other assumptions that management believes are reasonable under the circumstances. Among other things, the estimates form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions. Refer to Note 1, "Summary of Significant Accounting Policies," for further discussion on Heartland's critical accounting policies. The estimates and judgments that management believes have the most effect on Heartland’s reported financial position and results of operations are as follows: Allowance For Loan Losses The process utilized by Heartland to estimate the allowance for loan losses is considered a critical accounting policy for Heartland. The allowance for loan losses represents management’s estimate of identified and unidentified probable losses in the existing loan portfolio. Therefore, the accuracy of this estimate could have a material impact on Heartland’s earnings. Our allowance for loan losses methodology includes the establishment of a dual risk rating system, which allows the utilization of a probability of default and loss given default for certain commercial and agricultural loans in the calculation of the allowance for loan losses. The probability of default and loss given default methodology have been developed using Heartland’s default and loss experience over historical observation periods. Heartland's allowance for loan losses methodology also utilizes loss emergence periods, which represents the average amount of time from the point that a loss is incurred to the point at which the loss is confirmed. The loss rates used in the allowance calculation are periodically re-evaluated and adjusted to reflect changes in historical loss levels or other risks. In addition to past loss experience, management also utilizes certain qualitative factors in our allowance for loan losses methodology including the overall composition of the loan portfolio, general In economic conditions, types of loans, loan collateral values, and trends in loan delinquencies and non-performing assets. addition to the allowance methodology, our software also has the ability to perform stress testing and migration analysis on various portfolio segments. For loans individually evaluated and determined to be impaired, the allowance is allocated on a loan-by-loan basis as deemed necessary. These estimates reflect consideration of one of the following impairment measurement methods as of the evaluation date: • • the present value of expected future cash flows discounted at the loan's effective interest rate; or the fair value of the collateral if the loan is collateral dependent. All other loans, including individually evaluated loans determined not to be impaired, are segmented into groups of loans with similar risk characteristics for evaluation and analysis. Loss rates for various collateral types of commercial and agricultural loans are based upon the realizable value historically received on the various types of collateral. For smaller commercial and agricultural loans, residential real estate loans and consumer loans, a historical loss rate is established for each group of loans based upon an average loss rate calculated using a historical observation period of twelve quarters. The appropriateness of the allowance for loan losses is monitored on an ongoing basis by the loan review staff, senior management and the boards of directors of each Bank. 40There can be no assurances that the allowance for loan losses will be adequate to cover all probable loan losses, but management believes that the allowance for loan losses was appropriate at December 31, 2019. While management uses available information to provide for loan losses, the ultimate collectability of a substantial portion of the loan portfolio and the need for future additions to the allowance will be based on changes in economic conditions. Should the economic climate deteriorate, borrowers may experience difficulty, and the level of nonperforming loans, charge-offs, and delinquencies could rise and require further increases in the provision for loan losses. In addition, various regulatory agencies, as an integral part of their examination process, periodically review the allowance for loan losses carried by the Banks. Such agencies may require us to make additional provisions to the allowance based upon their judgment about information available to them at the time of their examinations. Business Combinations, Goodwill and Core Deposit Intangibles We record all assets and liabilities purchased in an acquisition, including intangibles, at fair value. Determining the fair value of assets and liabilities acquired often involves estimates based on third-party valuations, such as appraisals, or internal valuations based on discounted cash flow analyses or other valuation techniques that may include the use of estimates. Goodwill and indefinite-lived assets are not amortized but are subject, at a minimum, to annual tests for impairment. In certain situations, interim impairment tests may be required if events occur or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying amount. Core deposit intangibles assets are amortized over their estimated useful lives using straight-line and accelerated methods and are subject to impairment if events or circumstances indicate a possible inability to realize the carrying amount. The initial fair value measurement of loans and core deposit intangibles require us to make subjective judgments concerning estimates of how the acquired assets will perform in the future using valuation methods. The fair value of acquired loans is based on a discounted cash flow methodology that projects principal and interest payments using key assumptions related to the discount rate and loss rates. The fair value of core deposit intangibles is based on the cost savings approach under a discounted cash flow methodology, whereby projected net cash flow benefits are derived from estimating costs to carry deposits compared to alternative funding costs, and includes key assumptions related to the discount rate, deposit attrition rates and net costs, including discounted cash flow analyses. Events and factors that may significantly affect the estimates include, among others, competitive forces, customer behaviors, changes in revenue growth trends, cost structures, technology, changes in discount rates and market conditions. In determining the reasonableness of cash flow estimates, Heartland reviews historical performance of the underlying assets or similar assets in an effort to assess and validate assumptions utilized in its estimates. OVERVIEW Heartland is a multi-bank holding company providing banking, mortgage, wealth management, investments and insurance services to individuals and businesses. As of the date of this Annual Report on Form 10-K, Heartland has eleven banking subsidiaries with 115 locations in Iowa, Illinois, Wisconsin, New Mexico, Arizona, Montana, Colorado, Minnesota, Kansas, Missouri, Texas and California. Our primary objectives are to increase profitability and diversify our market area and asset base by expanding through acquisitions and to grow organically by increasing our customer base in the markets we serve. Our results of operations depend primarily on net interest income, which is the difference between interest income from interest earning assets and interest expense on interest bearing liabilities. Noninterest income, which includes service charges and fees, loan servicing income, trust income, brokerage and insurance commissions, securities gains and gains on sale of loans held for sale and income on bank owned life insurance also affects our results of operations. Our principal operating expenses, aside from interest expense, consist of the provision for loan losses, salaries and employee benefits, occupancy and equipment costs, professional fees, advertising, core deposit intangibles and customer relationship intangibles amortization and other real estate and loan collection expenses. 2019 Overview Net income available to common stockholders was $149.1 million, or $4.14 per diluted common share, for the year ended December 31, 2019, compared to $117.0 million, or $3.52 per diluted common share, earned during the prior year. Return on average common equity was 10.12% and return on average assets was 1.24% for 2019, compared to 9.93% and 1.09%, respectively, for 2018. In keeping with its focus on core businesses and execution of strategic priorities, which included select divestitures and optimization of branch locations, Heartland completed the following transactions since January 1, 2019: 41Blue Valley Ban Corp. Acquisition On May 10, 2019, Heartland completed the acquisition of Blue Valley Ban Corp. and its wholly-owned subsidiary, Bank of Blue Valley, headquartered in Overland Park, Kansas. Based on Heartland's closing common stock price of $44.78 per share on May 10, 2019, the aggregate consideration paid to Blue Valley Ban Corp. common shareholders was $92.3 million, which was paid by delivery of 2,060,258 shares of Heartland common stock. On the closing date, in addition to this merger consideration, Heartland provided Blue Valley Ban Corp. the funds necessary to repay outstanding debt of $6.9 million, and Heartland assumed $16.1 million of trust preferred securities at fair value. Immediately following the closing of the transaction, Bank of Blue Valley was merged with and into Heartland's wholly-owned Kansas subsidiary, Morrill & Janes Bank and Trust Company, and the combined entity operates under the Bank of Blue Valley brand. As of the closing date, Blue Valley Ban Corp. had, at fair value, total assets of $766.2 million, total loans held to maturity of $542.0 million, and total deposits of $617.1 million. The transaction was a tax-free reorganization with respect to the stock consideration received by the stockholders of Blue Valley Ban Corp. Rockford Bank and Trust Company Asset Purchase and Assumption On November 30, 2019, Heartland's Illinois Bank & Trust subsidiary completed its acquisition of substantially all of the assets and substantially all of the deposits and certain other liabilities of Rockford Bank and Trust Company, headquartered in Rockford, Illinois. The all-cash payment was approximately $46.6 million. Rockford Bank and Trust Company was a wholly- owned subsidiary of Moline, Illinois-based QCR Holdings, Inc. As of the closing date, Rockford Bank and Trust Company had, at fair value, total assets of $495.7 million, which included $354.0 million of gross loans held to maturity, and $430.3 million of deposits. The financial impact of the Blue Valley Ban Corp. and Rockford Bank and Trust Company acquisitions are included in the results of operations for the year ended December 31, 2019, but not in the results of operations for the period ended December 31, 2018. Branch Sales and Other Divestitures • • • • • • On January 11, 2019, Heartland exited the consumer finance business and entered into an agreement to sell the loan portfolios of its consumer finance subsidiaries, Citizens Finance Co. and Citizens Finance of Illinois Co. (collectively, "Citizens"). The loan portfolios had a fair value of $67.2 million and were classified as held for sale as of December 31, 2018. All of the Citizens locations closed in February 2019. On February 22, 2019, Heartland completed the sale of two branch locations of Wisconsin Bank & Trust. The sale included loans of $11.7 million and deposits of $48.6 million. Heartland recorded a net gain of $3.2 million in the first quarter of 2019, which consisted of a gain of $3.5 million and write-off of $329,000 of core deposit intangibles. On April 30, 2019, Dubuque Bank and Trust Company closed on the sale of substantially all its mortgage servicing rights portfolio, which contained loans with an unpaid principal balance of approximately $3.31 billion to PNC Bank, N.A. The transaction qualified as a sale, and $20.6 million of mortgage servicing rights were de-recognized on the consolidated balance sheet as of June 30, 2019. Cash of $36.6 million was received during 2019, and Heartland recorded a gain on the sale of this portfolio of $14.5 million. In the agreement, which includes customary terms and conditions, Dubuque Bank and Trust Company provided interim servicing of the loans until the transfer date, which was August 1, 2019. On May 3, 2019, Heartland completed the sale of two branches of Illinois Bank & Trust. The sale included loans of $1.2 million and deposits of $11.4 million. Heartland recorded a net gain of $340,000 in the second quarter of 2019, which consisted of a gain of $519,000 and write-off of $179,000 of core deposit intangibles. On May 17, 2019, Heartland completed the sale of one branch of Citywide Banks. The sale included loans of $8.4 million and deposits of $24.4 million. Heartland recorded a net gain of $1.6 million in the second quarter of 2019, which consisted of a gain of $1.8 million and write-off of $174,000 of core deposit intangibles. On May 31, 2019, Heartland completed the sale of two branch locations of Dubuque Bank and Trust Company, which operated as First Community Bank, in Keokuk, Iowa. The sale included loans of $17.5 million and deposits of $72.0 million. Heartland recorded a gain of $4.2 million in the second quarter of 2019. Through the end of 2019, approximately $14 million of the net gains from the divestitures were invested in talent, process improvement, and technology upgrades that management believes are necessary to support future organic and acquired growth, improve efficiency and ultimately provide a superior customer experience and enhance profitability. Three of the most significant investments in technology and process improvement are: 42• • • a project called Operation Customer Compass, which is focused gaining efficiencies through streamlined and automated processes. an upgrade to the existing customer relationship management system to the Salesforce Platform, which is an industry leader for relationship management, and, the implementation of nCino, a premier commercial loan origination system. Operation Customer Compass is intended to create back-office capacity for growth and enhance the customer experience through streamlining processes and creating efficiencies. During 2019, full-time equivalent employees were reduced to 1,908 at year-end compared to 2,045 at year-end 2018 while assets grew $1.80 billion. Expense reductions of over $10 million annually are expected to be realized once the project is completed, and management expects the efficiency ratio to move below 60% in 2020. The upgrade to Salesforce and the implementation of nCino is expected to significantly improve the sales management process and improve the efficiency of the commercial sales teams. The integration between nCino and Salesforce is expected to improve back office functions and shorten the sales cycle. These two projects have launched at two of the Banks and are expected to be rolled out to the remaining banks by mid-2020. Total assets of Heartland were $13.21 billion at December 31, 2019, an increase of $1.80 billion or 16% from $11.41 billion at year-end 2018. Included in this increase, at fair value, were $766.2 million of assets acquired in the Blue Valley Ban Corp. transaction and $495.7 million of assets acquired in the Rockford Bank and Trust transaction. Exclusive of these transactions, total assets increased $539.7 million or 5% since December 31, 2018. Securities represented 26% of Heartland's total assets at December 31, 2019, compared to 24% at year-end 2018. Total loans held to maturity were $8.37 billion at December 31, 2019, compared to $7.41 billion at year-end 2018, an increase of $960.2 million or 13%. This change includes $896.0 million of total loans held to maturity acquired at fair value in the Blue Valley Ban Corp. and Rockford Bank and Trust transactions. During the first quarter of 2019, Heartland classified $32.1 million of loans as held for sale in conjunction with the branch sales. Excluding the reclassification of loans to held for sale and the Blue Valley Ban Corp. and Rockford Bank and Trust transactions, total loans held to maturity organically grew $96.3 million or 1% since December 31, 2018. Total deposits were $11.04 billion as of December 31, 2019, compared to $9.40 billion at year-end 2018, an increase of $1.65 billion or 18%. This increase includes $1.05 billion of deposits acquired at fair value in the Blue Valley Ban Corp. and Rockford Bank and Trust transactions. During the first quarter of 2019, Heartland classified $77.0 million of deposits as held for sale in conjunction with the branch sales. Exclusive of the reclassification of deposits to held for sale and the deposits acquired at fair value in the Blue Valley Ban Corp. and Rockford Bank and Trust transactions, total deposits organically grew $677.5 million or 7% since December 31, 2018. Common stockholders' equity was $1.58 billion at December 31, 2019, compared to $1.33 billion at year-end 2018. Book value per common share was $43.00 at December 31, 2019, compared to $38.44 at year-end 2018. Heartland's unrealized gains and losses on securities available for sale, net of applicable taxes, reflected an unrealized gain of $969,000 at December 31, 2019, compared to an unrealized loss of $32.5 million at December 31, 2018. 2018 Overview Net income recorded for 2018 was $117.0 million compared to $75.3 million recorded in 2017, an increase of $41.7 million or 55%. Net income available to common stockholders was $117.0 million, or $3.52 per diluted common share, for the year ended December 31, 2018, compared to $75.2 million, or $2.65 per diluted common share, earned during 2017. Return on average common equity was 9.93% and return on average assets was 1.09% for 2018, compared to 8.63% and 0.83%, respectively, for 2017. 2018 Transactions • On February 23, 2018, Heartland completed the acquisition of Signature Bancshares, Inc., parent company of Signature Bank, headquartered in Minnetonka, Minnesota. Under the terms of the definitive merger agreement, Heartland acquired Signature Bancshares, Inc. in a transaction valued at approximately $61.4 million, of which $7.8 million was cash, and the remainder was settled by delivery of 1,000,843 shares of Heartland common stock. Simultaneous with the close, Signature Bank merged into Heartland's wholly-owned Minnesota Bank & Trust 43• • subsidiary, and the combined entity operates under the Minnesota Bank & Trust brand name. The transaction included, at fair value, total assets of $427.1 million, including $324.5 million of gross loans held to maturity, and deposits of $357.3 million. On the closing date, Heartland provided Signature Bancshares, Inc. the funds necessary to repay outstanding subordinated debt of $5.9 million. On May 18, 2018, Heartland completed the acquisition of Lubbock, Texas based First Bank Lubbock Bancshares, Inc., parent company of First Bank & Trust, and PrimeWest Mortgage Corporation, which is a wholly-owned subsidiary of First Bank & Trust. Under the terms of the definitive merger agreement, Heartland acquired First Bank Lubbock Bancshares, Inc. in a transaction valued at approximately $189.9 million, of which $5.5 million was cash, and the remainder was settled by delivery of 3,350,664 shares of Heartland common stock. On the closing date, in addition to this merger consideration, Heartland provided First Bank Lubbock Bancshares, Inc. the funds necessary to repay outstanding debt of $3.9 million, and Heartland assumed $8.2 million of trust preferred securities at fair value. Immediately after the close of the transaction, Heartland paid $13.3 million to the holders of First Bank Lubbock Bancshares, Inc.'s stock appreciation rights. The transaction included, at fair value, total assets of $1.12 billion, including $681.1 million of gross loans held to maturity, and deposits of $893.8 million. Upon closing of the transaction, First Bank & Trust became a wholly-owned subsidiary of Heartland and continues to operate under its current name and management team as Heartland's eleventh state-chartered bank. In 2018, Heartland recorded $2.6 million of restructuring expenses related to its legacy retail mortgage lending operation. The restructuring projects were primarily related to fully outsourcing all aspects of its legacy mortgage lending business and included a workforce reduction of approximately 100 employees and the discontinuation of several information systems. Because of the significant reduction in infrastructure and employees, retail mortgage lending is no longer considered a separate business segment as of January 1, 2018. Heartland has partnered with third- party providers to offer residential mortgage loans to customers in many of its markets. PrimeWest Mortgage Corporation continues to serve customers in Texas and has expanded to serve customers in Heartland's Southwestern markets. Total assets were $11.41 billion at December 31, 2018, an increase of $1.60 billion or 16% since year-end 2017. Included in this increase, at fair value, were $427.1 million of assets acquired in the Signature Bancshares, Inc. transaction, and $1.12 billion of assets acquired in the First Bank Lubbock Bancshares, Inc. transaction. Exclusive of these transactions, total assets increased $52.8 million or 1%. Securities represented 24% of total assets at December 31, 2018, compared to 25% at year-end 2017. Total loans held to maturity were $7.41 billion at December 31, 2018, compared to $6.39 billion at year-end 2017, an increase of $1.02 billion or 16%. Excluding $96.0 million of loans that were classified as held for sale in conjunction with the pending branch sales and the Citizens transaction and $1.01 billion of loans acquired in 2018, total loans held to maturity increased $106.7 million or 2% since year-end 2017. Total deposits were $9.40 billion as of December 31, 2018, compared to $8.15 billion at year-end 2017, an increase of $1.25 billion or 15%. This increase included $1.25 billion of deposits, at fair value, acquired in the Signature Bancshares, Inc. and First Bank Lubbock Bancshares, Inc. transactions. As of December 31, 2018, Heartland had $106.4 million of deposits classified as held for sale in conjunction with the pending branch sales. Exclusive of these transactions, total deposits increased $104.8 million or 1% since year-end 2017. Common stockholders' equity was $1.33 billion at December 31, 2018, compared to $990.5 million at year-end 2017. Book value per common share was $38.44 at December 31, 2018, compared to $33.07 at year-end 2017. Heartland's unrealized gains and losses on securities available for sale, net of applicable taxes, reflected an unrealized loss of $32.5 million at December 31, 2018, compared to an unrealized loss of $24.3 million at December 31, 2017. 44RECENT DEVELOPMENTS Pending Acquisition-AIM Bancshares, Inc. On February 11, 2020, Heartland entered into a definitive merger agreement to acquire AIM Bancshares, Inc., and its wholly- owned subsidiary, AimBank, headquartered in Levelland, Texas. As of the announcement date, the shares of Heartland common stock to be issued in the transaction along with cash to be paid to holders of AIM Bancshares, Inc. common stock and the cash to be paid to holders of in-the-money options to purchase AIM Bancshares, Inc. common stock, had an aggregate value of approximately $280.4 million. Simultaneous with the closing of the transaction, AimBank will merge into Heartland's Texas- based subsidiary, First Bank & Trust, and the combined entity will operate as First Bank & Trust. The amount of the merger consideration is subject to fluctuations in the price of Heartland common stock and certain potential adjustments, and the transaction is subject to customary closing conditions. As of December 31, 2019, AimBank had total assets of $1.78 billion, $1.16 billion of net loans outstanding, and $1.54 billion of deposits. The transaction is expected to close in the third quarter of 2020 with a systems conversion planned for the fourth quarter of 2020. Accounting Pronouncement Adoption-ASU 2016-13 In June 2016, the FASB issued ASU 2016-13, "Financial Instruments - Credit Losses (Topic 326)," commonly referred to as "CECL." Heartland adopted the accounting standard on January 1, 2020, as required. Management currently expects the adoption of ASU 2016-13 will result in an increase of $17.6 million to $28.2 million in the allowance for loan losses and the reserve for unfunded commitments and a reduction of the tangible common equity ratio of approximately 8 to 14 basis points. Because management is finalizing and refining its controls and processes, the ultimate impact of the adoption of ASU 2016-13 as of January 1, 2020, could differ from management's current expectation. Refer to Note 1, "Basis of Presentation," to the consolidated financial statements for further information on ASU 2016-13. Under CECL, on the date of acquisition, acquired loans are divided into two categories: purchased-credit deteriorated ("PCD") loans and all other loans. The allowance for PCD loans is established through purchase accounting, and the allowance for all other loans is established through provision expense. Based on AimBank's loan portfolio as of October 31, 2019, an allowance of approximately $19.1 million established through purchase accounting would be required on the PCD loans, and an allowance of approximately $9.0 million established through provision expense would be required on all other loans when the transaction closes in the third quarter of 2020. This estimate could vary based upon changes in loan balances outstanding and credit quality. Any future acquisitions will negatively impact Heartland's earnings in the period of acquisition by the provision expense recorded on non-PCD loans. RESULTS OF OPERATIONS Net Interest Income and Net Interest Margin Heartland's management monitors and manages net interest income and net interest margin and shares the results with investors because they are indicators of Heartland's profitability and growth of earning assets. Net interest income is the difference between interest income earned on earning assets and interest expense paid on interest bearing liabilities. As such, net interest income is affected by changes in the volume and yields on earning assets and the volume and rates paid on interest bearing liabilities. Net interest margin is the ratio of net interest income to average earning assets. Net interest margin, expressed as a percentage of average earning assets, was 4.00% (4.04% on a fully tax-equivalent basis) during 2019, compared to 4.26% (4.32% on a fully tax-equivalent basis) during 2018 and 4.04% (4.22% on a fully tax- equivalent basis) during 2017. The sale of the Citizens' loan portfolios occurred in the first quarter of 2019, and these loan portfolios accounted for approximately 12 basis points and 17 basis points of margin, respectively, in 2018 and 2017. The Tax Cuts and Jobs Act that passed on December 22, 2017, reduced the corporate federal tax rate from a graduated maximum 35% to a flat 21%. With the new 21% corporate federal tax rate, which was effective January 1, 2018, the conversion factor to a fully tax-equivalent basis has decreased. The decline had no impact on net interest income but caused net interest margin on a fully tax-equivalent basis to decrease. Our success in maintaining competitive net interest margin has been the result of an increase in average earning assets and a favorable deposit mix. Also contributing to our ability to maintain net interest margin has been the amortization of purchase accounting discounts associated with acquisitions completed since 2015. For the years ended December 31, 2019, 2018 and 2017, our net interest margin included 18 basis points, 22 basis points and 18 basis points, respectively, of purchase accounting discount amortization. 45See "Analysis of Average Balances, Tax-Equivalent Yields and Rates" for a description of our use of net interest income and net interest margin on a fully tax-equivalent basis, which is not defined by GAAP, and a reconciliation of annualized net interest margin on a fully tax-equivalent basis to GAAP. Interest income increased $48.5 million or 10% to $514.3 million in 2019 and increased $102.2 million or 28% to $465.8 million in 2018 from $363.7 million in 2017. The tax-equivalent adjustments for income taxes saved on the interest earned on nontaxable securities and loans were $4.9 million in 2019 and $6.2 million in 2018. With these adjustments, interest income on a tax-equivalent basis was $519.3 million during 2019, an increase of $47.2 million or 10%, and $472.0 million during 2018, an increase of $93.3 million or 25% from $378.8 million in 2017. The average interest rate earned on total average earning assets was 4.79% during 2019 compared to 4.86% during 2018 and 4.63% during 2017. The overall tax-equivalent yield earned on the securities portfolio was 3.02% in 2019 compared to 2.95% in 2018 and 3.06% in 2017, an increase of 7 basis points in 2019 and a decrease of 11 basis points in 2018. The overall tax- equivalent yield earned on the loan portfolio was 5.55% in 2019 compared to 5.60% in 2018 and 5.33% in 2017, a decrease of 5 basis points in 2019 and an increase of 27 basis points in 2018. The percentage of average loans, which are typically the highest yielding asset, to total average earning assets was 71% during 2019 compared to 73% during 2018 and 71% during 2017. The increases in interest income during both 2019 and 2018 were primarily due to growth in average earning assets, which totaled $10.85 billion during 2019 compared to $9.72 billion during 2018 and $8.18 billion during 2017. The increase in average earning assets was $1.13 billion or 12% for 2019 and $1.54 billion or 19% for 2018. A majority of the growth in average earning assets during both years was attributable to the acquisitions completed during 2019 and 2018. Interest expense increased $28.7 million or 55% during 2019 to $80.6 million compared to $51.9 million during 2018 and increased $18.5 million or 56% during 2018 from $33.4 million during 2017. The average interest rate paid on Heartland's interest bearing deposits and borrowings was 1.14% in 2019 compared to 0.83% in 2018 and 0.61% in 2017. Average savings balances, as a percentage of total average interest bearing deposits, was 83% during 2019 compared to 82% in 2018 and 2017. The average interest rate paid on savings deposits was 0.85% during 2019 compared to 0.53% during 2018 and 0.27% during 2017. The increases in 2019 and 2018 in the average rate paid on interest bearing deposits were primarily attributable to the full year impact of the 2018 Federal Funds rate increases partially offset by the impact of the three Federal Funds rate cuts in the second half of 2019. Net interest income totaled $433.7 million during 2019, an increase of $19.8 million or 5% from the $414.0 million recorded during 2018. Net interest income increased $83.6 million or 25% during 2018 from the $330.3 million recorded during 2017. After the tax-equivalent adjustment discussed above, net interest income on a fully tax-equivalent basis increased $18.5 million or 4% during 2019 and $74.7 million or 22% during 2018. Management believes net interest margin in dollars will continue to increase as the amount of earning assets grows, however net interest margin as a percentage of average earning assets may decrease because of interest rate changes. The Federal Reserve has indicated it will closely assess economic data and be patient before moving ahead with any additional changes to the Federal Funds rate; therefore, the timing and magnitude of any such changes are uncertain and will depend on domestic and global economic conditions. We attempt to manage our balance sheet to minimize the effect that a change in interest rates has on our net interest margin. We plan to continue to work toward improving both our earning assets and funding mix through targeted organic growth strategies, which we believe will result in additional net interest income. We believe our net interest income simulations reflect a well- balanced and manageable interest rate posture. Item 7A of this Annual Report on Form 10-K contains additional information about the results of our most recent net interest income simulations. Note 12, "Derivative Financial Instruments" to the consolidated financial statements contains a detailed discussion of the derivative instruments we have utilized to manage interest rate risk. The following table provides certain information relating to our average consolidated balance sheets and reflects the yield on average earning assets and the cost of average interest bearing liabilities for the years indicated, in thousands. Dividing income or expense by the average balance of assets or liabilities derives such yields and costs. Average balances are derived from daily balances, and nonaccrual loans and loans held for sale are included in each respective loan category. Assets with tax favorable treatment are evaluated on a tax-equivalent basis assuming a federal income tax rate of 21% beginning January 1, 2018, and 35% for all prior periods. Tax favorable assets generally have lower contractual pre-tax yields than fully taxable assets. A tax- equivalent yield is calculated by adding the tax savings to the interest earned on tax favorable assets and dividing by the average balance of the tax favorable assets. Deposits held for sale are included in each respective deposit category. 46ANALYSIS OF AVERAGE BALANCES, TAX EQUIVALENT YIELDS AND RATES(1) For the Year Ended December 31, 2019 2018 2017 Average Balance Interest Rate Average Balance Interest Rate Average Balance Interest Rate Earning Assets Securities: Taxable Nontaxable(1) Total securities Interest bearing deposits with other banks and other short-term investments Federal funds sold Loans:(2) Commercial and commercial real estate(1) Residential mortgage Agricultural and agricultural real estate(1) Consumer Fees on loans Less: allowance for loan losses Net loans Total earning assets Nonearning Assets Total Assets Interest Bearing Liabilities(3) Savings Time deposits Short-term borrowings Other borrowings Total interest bearing liabilities Noninterest Bearing Liabilities(3) Noninterest bearing deposits Accrued interest and other liabilities Total noninterest bearing liabilities Stockholders' Equity Total Liabilities and Stockholders' Equity Net interest income, fully tax- equivalent (non-GAAP)(1) Net interest spread(1) Net interest income, fully tax- equivalent (non-GAAP) to total earning assets 6,105,889 656,741 550,231 448,230 (64,224) 7,696,867 10,845,940 1,175,977 $12,021,917 $ 5,530,503 1,115,785 126,337 275,982 7,048,607 3,384,341 115,573 3,499,914 1,473,396 $ 2,522,365 313,197 2,835,562 $ 73,147 12,491 85,638 2.90 % $1,999,321 439,894 3.99 2,439,215 3.02 $ 54,131 17,873 72,004 2.71 % $1,629,936 617,267 4.06 2,247,203 2.95 $ 38,365 30,305 68,670 2.35 % 4.91 3.06 313,373 138 6,695 4 2.14 2.90 197,562 430 3,698 1.87 — — 136,555 5,932 1,547 42 1.13 0.71 332,866 30,552 5.45 4.65 5,401,683 692,310 289,379 32,047 5.36 4.63 4,256,158 655,515 211,316 30,242 4.96 4.61 29,438 5.35 549,346 28,331 5.16 498,032 23,651 4.75 25,802 496,900 5.76 8,263 — (59,340) — — 5.55 7,080,899 4.79 % 9,718,106 1,054,191 $10,772,297 426,921 519,258 37,250 437,356 7.50 9,339 — (54,837) — — 5.60 5,792,224 4.86 % 8,181,914 827,711 $9,009,625 396,346 472,048 35,194 8.05 8,135 — — — 5.33 4.63 % 308,538 378,797 $ 47,069 16,665 1,748 15,118 80,600 0.85 % $4,779,977 1,058,769 1.49 142,295 1.38 272,545 5.48 1.14 % 6,253,586 $ 25,123 10,544 1,696 14,503 51,866 0.53 % $4,044,032 902,255 1.00 190,040 1.19 290,398 5.32 0.83 % 5,426,725 $ 11,107 7,172 678 14,393 33,350 0.27 % 0.79 0.36 4.96 0.61 % 3,265,532 75,224 3,340,756 1,177,955 2,643,945 66,248 2,710,193 872,707 $9,009,625 $12,021,917 $10,772,297 $ 438,658 $ 420,182 $ 345,447 3.65 % 4.04 % 4.03 % 4.32 % 4.02 % 4.22 % (1) Computed on a tax-equivalent basis using an effective tax rate of 21% beginning January 1, 2018, and 35% for all prior periods. (2) Nonaccrual loans and loans held for sale are included in the average loans outstanding. (3) Includes deposits held for sale. The following table presents the dollar amount of changes in interest income and interest expense for the major components of interest earning assets and interest bearing liabilities, in thousands. It quantifies the changes in interest income and interest expense related to changes in the average outstanding balances (volume) and those changes caused by fluctuating interest rates. For each category of interest earning assets and interest bearing liabilities, information is provided on changes attributable to (i) changes in volume, calculated by multiplying the difference between the average balance for the current period and the average balance for the prior period by the rate for the prior period, and (ii) changes in rate, calculated by multiplying the difference between the rate for the current period and the rate for the prior period by the average balance for the prior period. The unallocated change has been allocated pro rata to volume and rate variances. 47 ANALYSIS OF CHANGES IN NET INTEREST INCOME(1) EARNING ASSETS / INTEREST INCOME Investment securities: Taxable Nontaxable(1) Interest bearing deposits Federal funds sold Loans(1)(2) TOTAL EARNING ASSETS LIABILITIES / INTEREST EXPENSE Interest bearing deposits(3): Savings Time deposits Short-term borrowings Other borrowings For the Years Ended December 31, 2019 Compared to 2018 Change Due to 2018 Compared to 2017 Change Due to Volume Rate Net Volume Rate Net $ 14,953 $ 4,063 $ 19,016 $ 9,480 $ 6,286 $ 15,766 (5,059) 2,415 — 34,195 46,504 4,439 595 (203) 185 (323) 582 4 (3,620) 706 17,507 5,526 255 430 (5,382) 2,997 4 30,575 47,210 21,946 6,121 52 615 (7,770) (4,662) (12,432) 874 (20) 71,484 74,048 2,328 1,384 (209) (914) 2,589 1,277 (22) 16,324 19,203 2,151 (42) 87,808 93,251 11,688 14,016 1,988 1,227 1,024 3,372 1,018 110 15,927 18,516 TOTAL INTEREST BEARING LIABILITIES 5,016 23,718 28,734 NET INTEREST INCOME $ 41,488 $ (23,012) $ 18,476 $ 71,459 $ 3,276 $ 74,735 (1) Computed on a tax-equivalent basis using an effective tax rate of 21% beginning January 1, 2018, and 35% for all prior periods. (2) Nonaccrual loans and loans held for sale are included in average loans outstanding. (3) Includes deposits held for sale. Provision For Loan Losses A provision for loan losses is charged to expense to provide, in Heartland management’s opinion, an appropriate allowance for loan losses. In determining that the allowance for loan losses is appropriate, management uses factors that include the overall composition of the loan portfolio, general economic conditions, types of loans, loan collateral values, past loss experience, loan delinquencies, substandard credits and doubtful credits. Given the size of Heartland's loan portfolio, the level of organic loan growth, acquired loans that move out of the purchase accounting pool, changes in credit quality and the variability that can occur in the factors considered when determining the appropriateness of the allowance for loan losses, Heartland's provision for loan losses will vary from year to year. For additional details on the specific factors considered, refer to the discussion under the captions "Critical Accounting Policies" and "Allowance For Loan Losses" in this Annual Report on Form 10-K. Heartland believes the allowance for loan losses as of December 31, 2019, was at a level commensurate with the overall risk exposure of the loan portfolio. However, if economic conditions should become more unfavorable, certain borrowers may experience difficulty and the level of nonperforming loans, charge-offs and delinquencies could rise and require further increases in the provision for loan losses. The provision for loan losses was $16.7 million during 2019 compared to $24.0 million during 2018 and $15.6 million during 2017. Loans covered by the allowance totaled $6.57 billion as of December 31, 2019, compared to $5.73 billion as of December 31, 2018, and $4.89 billion as of December 31, 2017. Provision expense decreased $7.4 million or 31% during 2019 primarily due to the reduction of net charge offs. Net charge-offs totaled $8.2 million in 2019 compared to $17.7 million in 2018, which was a reduction of $9.5 million or 54%. In 2018, two impaired commercial loans from acquired portfolios totaling $5.8 million required provision expense of $4.0 million. Additionally, provision expense was positively impacted by the sale of the Citizens' Finance loan portfolios in 2019. In 2019, a provision benefit of $631,000 was recorded at Citizens Finance Parent Co. compared to provision expense of $2.2 million in 2018, and $4.8 million in 2017. 48The allowance for loan losses at December 31, 2019, was 0.84% of loans and 87.28% of nonperforming loans compared to 0.84% of loans and 85.27% of nonperforming loans at December 31, 2018, and 0.87% of loans and 87.82% of nonperforming loans at December 31, 2017. Noninterest Income The table below summarizes Heartland's noninterest income for the years indicated, in thousands: NONINTEREST INCOME Service charges and fees Loan servicing income Trust fees Brokerage and insurance commissions Securities gains, net Unrealized gain on equity securities, net Net gains on sale of loans held for sale Valuation allowance on servicing rights Income on bank owned life insurance Other noninterest income Total Noninterest Income For the Years Ended December 31, % Change 2019 $ 52,157 4,843 19,399 3,786 7,659 525 15,555 (911) 3,785 9,410 $ 116,208 $ 2018 48,706 7,292 18,393 4,513 1,085 212 21,450 (46) 2,793 4,762 $ 109,160 $ 2017 39,183 5,636 15,818 4,033 6,973 — 22,251 21 2,772 5,335 $ 102,022 2019/2018 7 % (34) 5 (16) 606 148 (27) (1,880) 36 98 6 % 2018/2017 24 % 29 16 12 (84) 100 (4) (319) 1 (11) 7 % Noninterest income was $116.2 million in 2019 compared to $109.2 million in 2018, an increase of $7.0 million or 6%. This increase is the result of higher service charges and fees, securities gains, net and other noninterest income, the effect of which was partially offset by reduced loan servicing income and net gains on sale of loans held for sale. During 2018, noninterest income was $109.2 million compared to $102.0 million in 2017, an increase of $7.1 million or 7%. This increase reflected higher service charges and fees and trust fees, the effect of which was partially offset by lower net gains on sale of loans held for sale and lower net securities gains. Service Charges and Fees The following table summarizes the changes in service charges and fees for the years ended indicated, in thousands: For the Years Ended December 31, % Change 2019 2018 2017 2019/2018 2018/2017 Service charges and fees on deposit accounts $ 12,790 $ 11,291 $ Overdraft fees Customer service fees Credit card fee income Debit card income 11,543 331 15,594 11,899 10,796 330 11,893 14,396 Total service charges and fees $ 52,157 $ 48,706 $ 9,570 9,365 296 7,968 11,984 39,183 13 % 18 % 7 — 31 (17) 7 % 15 11 49 20 24 % Total service charges and fees of $52.2 million in 2019 increased $3.5 million or 7% from $48.7 million in 2018 and $9.5 million or 24% from $39.2 million in 2017. Service charges on checking and savings accounts totaled $12.8 million during 2019 compared to $11.3 million during 2018 and $9.6 million during 2017. Overdraft fees totaled $11.5 million during 2019, $10.8 million during 2018 and $9.4 million during 2017. The increases in service charges and fees on deposit accounts and overdraft fees are primarily attributable to a larger customer base. Credit card fee income totaled $15.6 million during 2019 compared to $11.9 million during 2018 and $8.0 million in 2017. These increases resulted primarily from efforts to increase the level of commercial credit card services provided at the Banks, including recently acquired Banks. Heartland has focused on expanding its card payment solution for businesses. As an example, Heartland introduced an expense management service that provides business customers the ability to more efficiently manage their card-based spending. 49 Interchange revenue from activity on bank debit cards, along with surcharges on ATM activity, resulted in debit card income of $11.9 million during 2019, $14.4 million during 2018 and $12.0 million during 2017. The decrease of $2.5 million or 17% during 2019 was primarily attributable to the impact of the Durbin amendment, which restricts interchange fees to those which are "reasonable and proportionate" for certain debit card issuers and limits the ability of networks and issuers to restrict debit card transaction routing. The Durbin Amendment was effective for Heartland on July 1, 2019. Loan Servicing Income The following tables show the changes in loan servicing income for the years indicated, in thousands: For the Years Ended December 31, 2018 2019 2017 % Change 2019/2018 2018/2017 Commercial and agricultural loan servicing fees(1) Residential mortgage servicing fees(2) Mortgage servicing rights amortization $ 3,110 $ 3,229 $ 3,118 (4)% 4 % 4,901 (3,168) 9,931 (5,868) 11,567 (9,049) (51) (46) (14) (35) Total loan servicing income $ 4,843 $ 7,292 $ 5,636 (34)% 29 % (1) Includes servicing fees for commercial, commercial real estate, agricultural and agricultural real estate loans and amortization of capitalized commercial servicing rights. (2) Heartland's mortgage servicing portfolio totaled $616.7 million, $4.10 billion and $3.56 billion as of December 31, 2019, 2018 and 2017, respectively. On April 30, 2019, Heartland's Dubuque Bank and Trust Company subsidiary sold substantially all of its mortgage servicing rights portfolio. This transaction did not impact the residential mortgage servicing portfolio of Heartland's PrimeWest Mortgage Corporation subsidiary. Loan servicing income includes the fees collected for the servicing of commercial, agricultural, and mortgage loans, which are dependent upon the aggregate outstanding balance of these loans, rather than quarterly production and sale of these loans. Loan servicing income totaled $4.8 million for 2019 compared to $7.3 million for 2018 and $5.6 million for 2017. Loan servicing income related to the servicing of commercial and agricultural loans totaled $3.1 million during 2019 compared to $3.2 million during 2018 and $3.1 million during 2017. Fees collected for the servicing of mortgage loans, primarily for GSEs, were $4.9 million during 2019 compared to $9.9 million during 2018 and $11.6 million during 2017. Included in and offsetting loan servicing income is the amortization of capitalized servicing rights, which was $3.2 million during 2019 compared to $5.9 million during 2018 and $9.0 million during 2017. The decrease in amortization of servicing rights in 2019 was primarily due to the sale of Dubuque Bank and Trust Company's mortgage servicing portfolio, and the decrease in 2018 compared to 2017 was primarily due to decreased prepayment speeds of mortgage loans. The portfolio of mortgage loans serviced by Heartland, primarily for GSEs, totaled $616.7 million at December 31, 2019, compared to $4.10 billion at December 31, 2018, and $3.56 billion at December 31, 2017. The increase in the mortgage servicing portfolio in 2018 was primarily attributable to the PrimeWest servicing portfolio that was acquired during the year, which totaled $648.9 million at December 31, 2018. The decrease in the mortgage servicing portfolio in 2019 was primarily attributable to the sale of the mortgage servicing portfolio of Dubuque Bank and Trust Company previously discussed. Note 8, "Goodwill, Core Deposit Intangibles and Other Intangible Assets," to the consolidated financial statements contains a discussion of our servicing rights. Net Gains on Sale of Loans Held for Sale Net gains on sale of loans held for sale totaled $15.6 million during 2019 compared to $21.5 million during 2018 and $22.3 million during 2017. These gains result primarily from the gain or loss on sales of mortgage loans into the secondary market, related fees and fair value marks on the associated derivatives. Due to changes in Heartland's legacy mortgage lending business, net gains on sales of residential mortgage loans only reflected PrimeWest Mortgage Corporation mortgage production in 2019. Securities Gains, Net Securities gains totaled $7.7 million during 2019 compared to $1.1 million during 2018 and $7.0 million during 2017. Heartland's securities portfolio was in a net unrealized gain position of $1.4 million at the end of 2019 compared to a net 50unrealized loss position of $41.9 million at the end of 2018. During 2017, three private label Z tranche securities with a book value of $57,000 were sold for a gain of $2.8 million. Other Noninterest Income Other noninterest income was $9.4 million during 2019 compared to $4.8 million during 2018 and $5.3 million during 2017, an increase of $4.6 million or 98% during 2019 and a decrease of $573,000 or 11% during 2018. Commercial swap fee income increased $1.4 million or 142% to $2.4 million for 2019 compared to $1.0 million for 2018. The increase in 2019 included $768,000 of swap fee income related to one large commercial loan at Dubuque Bank and Trust Company. Also included in other noninterest income for 2019 was $1.3 million of death benefits on bank owned life insurance and a $266,000 recovery on an acquired loan that was charged off prior to acquisition. Heartland also recorded $375,000 of other noninterest income for the gain on extinguishment of debt. There were no similar items recorded in 2018. Noninterest Expenses The following table summarizes Heartland's noninterest expenses for the years indicated, in thousands: NONINTEREST EXPENSES For the Years Ended December 31, % Change 2019 2018 2017 2019/2018 2018/2017 Salaries and employee benefits $ 200,541 $ 196,118 $ 171,407 2 % 14 % Occupancy Furniture and equipment Professional fees Advertising Core deposit intangibles and customer relationship intangibles amortization Other real estate and loan collection expenses (Gain)/loss on sales/valuations of assets, net Restructuring expenses Other noninterest expenses Total Noninterest Expenses 25,450 12,100 50,022 10,028 11,972 1,035 (19,422) 3,227 54,208 25,328 12,529 43,510 9,565 9,355 3,038 2,208 2,564 22,244 11,061 36,474 7,229 6,077 2,461 2,475 — 49,673 38,247 — (3) 15 5 28 (66) (980) 26 9 14 13 19 32 54 23 (11) 100 30 $ 349,161 $ 353,888 $ 297,675 (1)% 19 % Noninterest expenses totaled $349.2 million in 2019 compared to $353.9 million in 2018, a $4.7 million or 1% decrease, with the most significant increases in professional fees, core deposit intangibles and customer relationship intangibles amortization and other noninterest expenses, which were partially offset by net gains on sales/valuations of assets. Noninterest expenses totaled $353.9 million in 2018 compared to $297.7 million in 2017, an $56.2 million or 19% increase, with the most significant increases in salaries and employee benefits, professional fees, advertising, restructuring expenses and other noninterest expenses. Salaries and Employee Benefits The largest component of noninterest expense, salaries and employee benefits, increased $4.4 million or 2% to $200.5 million in 2019 and $24.7 million or 14% to $196.1 million in 2018. In 2019, the increase in salaries and benefits was primarily attributable to increased incentive compensation costs. The increases in 2018 and 2017 were primarily attributable to the additional salaries and employee benefits for employees of the acquired entities. Full-time equivalent employees totaled 1,908 on December 31, 2019, compared to 2,045 on December 31, 2018, and 2,008 on December 31, 2017. The reduction in full-time equivalent employees in 2019 was primarily attributable to the closure of Heartland's legacy mortgage operations, the sale of the Citizen's Finance loan portfolios and the efficiency opportunities realized from Operation Customer Compass. Professional Fees Professional fees increased $6.5 million or 15% to $50.0 million during 2019 and $7.0 million or 19% to $43.5 million during 2018. Professional fees recorded in 2019 related to Heartland's strategic initiatives totaled $4.7 million. The remainder of the increases for 2019 and 2018 were primarily attributable to the services provided to Heartland by third-party advisors, including services performed related to mergers and acquisitions, model validation expenses and advisory services associated with the increased level of regulation resulting from Heartland having assets over $10 billion. 51 Core Deposit Intangibles and Customer Relationship Intangibles Amortization Core deposit intangibles and customer relationship intangibles amortization totaled $12.0 million during 2019 and $9.4 million in 2018, which was an increase of $2.6 million or 28%. Core deposit intangibles and customer relationship intangibles amortization increased $3.3 million or 54% during 2018 from $6.1 million in 2017. Included in core deposit intangibles and customer relationship intangibles amortization in 2019 were write-offs totaling $682,000 related to the branch sales at Illinois Bank & Trust, Citywide Banks and Wisconsin Bank & Trust. The remainder of the increases for the years ended December 31, 2019 and 2018 were attributable to recent acquisitions. Net Gains/Losses on Sales/Valuations of Assets Net gains on sales/valuations of assets totaled $19.4 million during 2019 compared to losses of $2.2 million during 2018 and losses of $2.5 million during 2017. Heartland recorded $24.5 million of gains associated with the branch sales and sale of the mortgage servicing rights portfolio previously discussed. Excluding these sales, net losses of $5.1 million were recorded in 2019, of which $4.6 million related to write-downs and disposals of fixed assets of closed branch locations. Write-downs and losses of $1.3 million related to three other real estate properties were recorded in 2018. Restructuring Expenses Restructuring expenses totaled $3.2 million and $2.6 million in 2019 and 2018, respectively. In 2019, the restructuring expenses consisted of severance and retention payments for legacy mortgage and Citizens' Finance Co. employees, software discontinuation fees and expected lease buyouts. In 2018, the restructuring expenses were primarily related to outsourcing the residential mortgage loan application processing, underwriting and loan closing functions. The restructuring expenses consisted of severance and retention costs related to the workforce reduction and contract buyouts associated with the discontinued use of several systems. Other Noninterest Expenses Other noninterest expenses were $54.2 million during 2019, $49.7 million during 2018 and $38.2 million during 2017. Included in other noninterest expenses were write-downs on partnership investments which qualified for tax credits totaling $8.0 million in 2019, $4.2 million in 2018 and $1.9 million in 2017. Excluding the items noted above, increases in all other noninterest expense categories for the years ended December 31, 2019, and 2018, were primarily attributable to recent acquisitions. Efficiency Ratio One of Heartland's top priorities has been to improve its efficiency ratio, on a fully tax-equivalent basis, with the goal of reducing it to below 60%. The efficiency ratio, fully tax-equivalent, improved during 2019 to 63.11% compared to 63.54% for 2018 and 65.41% for 2017. The process improvement and automation opportunities realized from Operation Customer Compass are expected to reduce the efficiency ratio. Management continues to review branch locations for optimization. Additionally, systems conversions of newly acquired entities are completed as soon as possible after the closing of the transaction to optimize cost savings. Management expects the efficiency ratio will show variability from year to year as a result of acquisition activities. See "Selected Financial Data" in Item 6 of this Annual Report on Form 10-K for a description of the calculation of the efficiency ratio on a fully tax-equivalent basis, which is a non-GAAP financial measure. 52Income Taxes Heartland's effective tax rate was 19.0% for 2019 compared to 19.4% for 2018 and 36.8% for 2017. The lower effective tax rate for 2019 and 2018 when compared to 2017 was primarily the result of the reduced corporate federal tax rate. The Tax Cuts and Jobs Act, which among other provisions, reduced the federal corporate tax rate to 21% from the maximum rate of 35% effective January 1, 2018. In response to the Tax Cuts and Jobs Act, Heartland recorded a $10.4 million non-cash charge to income tax expense in 2017 to adjust the value of its deferred tax assets and liabilities. The following items impacted Heartland's 2019, 2018 and 2017 tax calculations: • • • • • Solar energy tax credits of $4.0 million, $2.9 million and $449,000 during 2019, 2018 and 2017 respectively. Federal low-income housing tax credits of $1.1 million for the year ended December 31, 2019, compared to $1.2 million for the years ended December 31, 2018, and December 31, 2017. Historic rehabilitation tax credits of $1.8 million for 2019 compared to $0 for 2018 and $713,000 for 2017. Tax-exempt interest income as a percentage of pre-tax income of 10.1% during 2019 compared to 16.1% for 2018 and 23.6% for 2017. The tax-equivalent adjustment for this tax-exempt interest income was $4.9 million during 2019, $6.2 million during 2018 and $15.1 million during 2017. Included in 2019's tax calculation were $1.9 million of tax benefits related to the release of valuation allowances on deferred tax assets. FINANCIAL CONDITION Heartland's total assets were $13.21 billion at December 31, 2019, an increase of $1.80 billion or 16% since December 31, 2018. Included in this increase, at fair value, were $766.2 million of assets acquired in the Blue Valley Ban Corp. transaction and $495.7 million of assets acquired in the Rockford Bank and Trust Company transaction. Heartland's total assets were $11.41 billion at December 31, 2018, an increase of $1.60 billion or 16% compared to $9.81 billion at December 31, 2017. Included in this increase, at fair value, were $427.1 million of assets acquired in the Signature Bancshares, Inc. transaction and $1.12 billion of assets acquired in the First Bank Lubbock Bancshares, Inc. transaction. Lending Activities Heartland has certain lending policies and procedures in place that are designed to provide for an acceptable level of credit risk. The board of directors reviews and approves these policies and procedures on a regular basis. A reporting system supplements the review process by providing management and the board with frequent reports related to loan production, loan quality, concentrations of credit, loan delinquencies and nonperforming loans and potential problem loans. The commercial and commercial real estate loan portfolio includes a wide range of business loans, including lines of credit for working capital and operational purposes and term loans for the acquisition of equipment and real estate. Although most loans are made on a secured basis, loans may be made on an unsecured basis where warranted by the overall financial condition of the borrower. Terms of commercial business loans generally range from one to five years. Commercial loans are primarily made based on the identified cash flow of the borrower and secondarily on the underlying collateral provided by the borrower. The collateral for most of these loans is based upon a discount from its market value. The primary repayment risks of commercial loans are that the cash flow of the borrowers may be unpredictable, and the collateral securing these loans may fluctuate in value. Heartland seeks to minimize these risks in a variety of ways. The underwriting analysis includes credit verification, analysis of global cash flows, appraisals and a review of the financial condition of the borrower. Personal guarantees are frequently required as a tertiary form of repayment. In addition, when underwriting loans for commercial real estate, careful consideration is given to the property's operating history, future operating projections, current and projected occupancy, location and physical condition. Heartland also utilizes government guaranteed lending through the U.S. Small Business Administration and the USDA Rural Development Business and Industry Program to assist customers with longer-term funding and to reduce risk. loans, many of which are secured by crops, machinery and real estate, are provided to finance capital Agricultural improvements and farm operations as well as acquisitions of livestock and machinery. Agricultural loans present unique credit risks relating to adverse weather conditions, loss of livestock due to disease or other factors, declines in market prices for agricultural products and the impact of government regulations and trade policies. The ultimate repayment of agricultural loans is dependent upon the profitable operation or management of the agricultural entity. In underwriting agricultural loans, lending 53personnel work closely with their customers to review budgets and cash flow projections for the ensuing crop year. These budgets and cash flow projections are monitored closely during the year and reviewed with the customers at least annually. Lending personnel also work closely with governmental agencies, including the Farm Service Agency, to help agricultural customers obtain credit enhancement products such as loan guarantees or interest assistance. Heartland has not been active in the origination of first-lien, one-to-four family residential mortgages since the end of 2018. During the fourth quarter of 2018, Heartland entered into arrangements with third parties to offer residential mortgage loans to customers in many of its markets. In addition, the acquisition in 2018 of First Bank & Trust in Lubbock, Texas, included its wholly owned mortgage subsidiary, PrimeWest Mortgage Corporation. PrimeWest Mortgage Corporation provides mortgage loans to customers in Texas and has expanded to also serve the mortgage needs of customers in several of Heartland's southwestern markets. PrimeWest Mortgage Corporation services the loans it sells into the secondary market. Consumer lending includes motor vehicle, home improvement, home equity and small personal credit lines. Consumer loans typically have shorter terms, lower balances, higher yields and higher risks of default than one- to four-family first-lien residential mortgage loans. Consumer loan collections are dependent on the borrower's continuing financial stability, and are therefore more likely to be affected by adverse personal circumstances. Risk is reduced through underwriting criteria, which include credit verification, appraisals, a review of the borrower's financial condition and personal cash flows. A security interest, with title insurance when necessary, is taken in the underlying real estate. Heartland’s major source of income is interest on loans. The table below presents the composition of Heartland’s loan portfolio at the end of the years indicated, in thousands: LOAN PORTFOLIO Loans receivable held to maturity: 2019 2018 2017 2016 2015 Amount % Amount % Amount % Amount % Amount % As of December 31, Commercial $2,419,909 28.90 % $2,020,231 27.26 % $1,646,606 25.76 % $1,287,265 24.04 % $1,279,214 25.56 % Commercial real estate 4,370,549 52.19 3,711,481 50.08 3,163,269 49.48 2,538,582 47.42 2,326,360 46.50 Agricultural and agricultural real estate Residential mortgage Consumer Gross loans receivable held to maturity Unearned discount Deferred loan fees (680) (4,900) Total net loans receivable held to maturity 8,367,917 Allowance for loan losses (70,395) Loans receivable, net $8,297,522 533,064 597,742 452,233 6.37 7.14 5.40 565,408 673,603 440,158 7.63 9.09 5.94 511,588 624,279 447,484 8.00 9.76 7.00 489,318 9.14 471,870 9.43 617,924 11.54 539,555 10.78 420,613 7.86 386,867 7.73 8,373,497 100.00 % 7,410,881 100.00 % 6,393,226 100.00 % 5,353,702 100.00 % 5,003,866 100.00 % (1,624) (1,560) 7,407,697 (61,963) $7,345,734 (556) (1,206) 6,391,464 (55,686) $6,335,778 (699) (1,284) 5,351,719 (54,324) $5,297,395 (488) (1,892) 5,001,486 (48,685) $4,952,801 Loans held for sale totaled $26.7 million, which was primarily residential mortgage loans, at December 31, 2019, $119.8 million at December 31, 2018, which included $96.0 million of loans to be sold in conjunction with the pending branch sales and Citizens' loan portfolios, and $23.8 million of primarily residential mortgage loans, and $44.6 million at December 31, 2017, which was a result of mortgage loan origination activity. 54 The table below sets forth the remaining maturities of loans by category, including loans held for sale and excluding unearned discount and deferred loan fees, as of December 31, 2019, in thousands: MATURITY AND RATE SENSITIVITY OF LOANS(1) Commercial Commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total One Year or Less $ 1,025,085 886,282 261,842 100,912 70,362 $ 2,344,483 (1) Maturities based upon contractual dates. Over 5 Years $ Over 1 Year Through 5 Years Fixed Rate 488,544 1,235,433 186,739 41,440 65,079 $ 2,017,235 Floating Rate $ 399,111 716,262 21,924 57,625 60,802 Fixed Rate $ 309,824 345,299 33,846 111,959 28,104 $1,255,724 $ 829,032 $ Floating Rate 197,345 1,187,273 28,713 312,554 227,886 $ 1,953,771 Total $ 2,419,909 4,370,549 533,064 624,490 452,233 $ 8,400,245 Total loans held to maturity were $8.37 billion at December 31, 2019, compared to $7.41 billion at year-end 2018, an increase of $960.2 million or 13%. Excluding $32.1 million of loans that were reclassified as held for sale in conjunction with the branch sales and the Citizens transaction and $896.0 million of loans acquired from Blue Valley Ban Corp. and Rockford Bank and Trust Company in 2019, total loans held to maturity organically increased $96.3 million or 1% since year-end 2018. Total loans held to maturity were $7.41 billion at December 31, 2018, compared to $6.39 billion at year-end 2017, an increase of $1.02 billion or 16%. Excluding $96.0 million of loans that were classified as held for sale in conjunction with the pending branch sales and the Citizens transaction and $1.01 billion of loans acquired from Signature Bancshares, Inc. and First Bank Lubbock Bancshares, Inc., in 2018, total loans held to maturity organically increased $106.7 million or 2% since year-end 2017. The commercial and commercial real estate loan category continues to be the primary focus for all of the Banks. These loans comprised 81% of the loan portfolio at December 31, 2019 compared to 77% at year-end 2018. Commercial and commercial real estate loans, which totaled $6.79 billion at December 31, 2019, increased $1.06 billion or 18% from $5.73 billion at year- end 2018. Excluding $14.9 million of commercial and commercial real estate loans classified as held for sale during the first quarter of 2019 and $780.3 million of loans acquired in the Blue Valley Ban Corp. and Rockford Bank and Trust Company transactions, commercial and commercial real estate loans organically increased $293.4 million or 5% since December 31, 2018. Commercial and commercial real estate loans increased $921.8 million or 19% to $5.73 billion at December 31, 2018 from $4.81 billion at year-end 2017. Exclusive of $830.0 million of commercial and commercial real estate loans acquired from Signature Bancshares, Inc. and First Bank Lubbock Bancshares, Inc. in 2018, commercial and commercial real estate loans organically increased $91.8 million or 2% since year-end 2017. Residential mortgage loans, which totaled $597.7 million at December 31, 2019, decreased $75.9 million or 11% from $673.6 million at year-end 2018 Excluding $2.0 million of residential mortgage loans classified as held for sale during the first quarter of 2019 and $59.3 million of loans acquired in the Blue Valley Ban Corp. and Rockford Bank and Trust Company transactions, residential mortgage loans organically decreased $133.2 million or 20% since December 31, 2018. The decrease was primarily as a result of customers refinancing loans due to recent decreases in mortgage interest rates. Residential mortgage loans, which totaled $673.6 million at December 31, 2018, increased $49.3 million or 8% since year-end 2017. Exclusive of $81.6 million of residential mortgage loans acquired from Signature Bancshares, Inc. and First Bank Lubbock Bancshares, Inc. in 2018, residential mortgage loans organically decreased $32.3 million or 5% from year-end 2017. Agricultural and agricultural real estate loans, which totaled $533.1 million at December 31, 2019, decreased $32.3 million or 6% in 2019 from $565.4 million at December 31, 2018, and increased $53.8 million or 11% in 2018 from $511.6 million at December 31, 2017. Excluding $6.6 million of agricultural and agricultural real estate loans classified as held for sale during the first quarter of 2019 and $1.8 million of loans acquired in the Blue Valley Ban Corp. transaction, agricultural and agricultural real estate loans organically decreased $27.5 million or 5% since December 31, 2018. Excluding $28.6 million of agricultural and agricultural loans acquired in the First Bank Lubbock Bancshares, Inc. transaction in 2018, agricultural and agricultural real estate loans organically increased $25.2 million or 5% since year-end 2017. Approximately 77% of Heartland's agricultural loans at year-end 2019 were to borrowers located in the Midwest. The agricultural loan portfolio is well diversified among loans relating to grain crops, dairy cows, hogs and cattle. Consumer loans, which totaled $452.2 million at December 31, 2019, increased $12.1 million or 3% in 2019 from $440.2 million at December 31, 2018, and decreased $7.3 million or 2% in 2018 from $447.5 million at December 31, 2017. Excluding 55$8.6 million of loans classified as held for sale during the first quarter of 2019 and $54.7 million of loans acquired in the Blue Valley Ban Corp. and Rockford Bank and Trust Company transactions, consumer loans organically decreased $33.9 million or 8% since December 31, 2018. Exclusive of $65.3 million of consumer loans acquired from Signature Bancshares, Inc. and First Bank Lubbock Bancshares, Inc. and $73.4 million of loans transferred to held for sale, consumer loans organically increased $800,000 or less than 1% since December 31, 2017. Excluding loans acquired in the fourth quarter of 2019, loans secured by real estate, either fully or partially, totaled $5.20 billion or 62% of gross loans at December 31, 2019 and $4.80 billion or 65% of total loans at December 31, 2018. Approximately 50% of the non-farm, nonresidential loans are owner occupied. The largest categories within our real estate secured loans are listed below, in thousands: LOANS SECURED BY REAL ESTATE As of December 31, 2018 2019 Residential real estate, excluding residential construction and residential lot loans $ 1,076,032 $ 1,119,942 Industrial, manufacturing, business and commercial Agriculture Retail Office Land development and lots Hotel, resort and hospitality Multi-family Food and beverage Warehousing Health services Residential construction All other Total loans secured by real estate 663,859 291,067 515,547 591,061 238,706 361,781 335,969 145,533 220,558 289,079 164,959 309,256 805,265 270,023 435,680 485,262 216,665 233,735 311,319 130,981 186,436 182,882 171,116 255,145 $ 5,203,407 $ 4,804,451 Although repayment risk exists on all loans, different factors influence repayment risk for each type of loan. The primary risks associated with commercial and agricultural loans are the quality of the borrower’s management and the health of national and regional economies. Additionally, repayment of commercial and agricultural real estate loans may be influenced by fluctuating property values and concentrations of loans in a specific type of real estate. Repayment on loans to individuals, including those secured by residential real estate, are dependent on the borrower’s continuing financial stability as well as the value of the collateral underlying these credits, and thus are more likely to be affected by adverse personal circumstances and deteriorating economic conditions. These risks are described in more detail in Item 1A. "Risk Factors" of this Annual Report on Form 10-K. We monitor loan concentrations and do not believe we have excessive concentrations in any specific industry. Our strategy with respect to the management of these types of risks, whether loan demand is weak or strong, is to encourage the Banks to follow tested and prudent loan policies and underwriting practices, which include: (i) making loans on a sound and collectible basis; (ii) verifying that primary and secondary sources of repayment are adequate in relation to the amount of the loan; (iii) administering loan policies through a board of directors; (iv) developing and maintaining adequate diversification of the loan portfolio as a whole and of the loans within each loan category; and (v) appropriately documenting each loan and augmenting government guaranteed lending programs and adequate insurance. We regularly monitor and continue to develop systems to oversee the quality of our loan portfolio. Under our internal loan review program, loan review officers are responsible for reviewing existing loans, testing loan ratings assigned by loan officers, identifying potential problem loans and monitoring the adequacy of the allowance for loan losses at the Banks. An integral part of our loan review program is a loan rating system, under which a rating is assigned to each loan within the portfolio based on the borrower’s financial position, repayment ability, collateral position and repayment history. 56The table below presents the amounts of nonperforming loans and other nonperforming assets on the dates indicated, in thousands: NONPERFORMING ASSETS Nonaccrual loans Loans contractually past due 90 days or more Total nonperforming loans Other real estate Other repossessed assets Total nonperforming assets Restructured loans(1) Nonperforming loans to total loans receivable Nonperforming assets to total loans receivable plus repossessed property Nonperforming assets to total assets As of December 31, 2019 2018 2017 2016 2015 $76,548 $71,943 $62,581 $64,299 $39,655 4,105 80,653 6,914 11 $87,578 $ 3,794 726 72,669 6,153 459 $79,281 $ 4,026 830 63,411 10,777 411 $74,599 $ 6,617 86 64,385 9,744 663 $74,792 $10,380 — 39,655 11,524 485 $51,664 $11,075 0.96 % 0.98 % 0.99 % 1.20 % 0.79 % 1.05 % 0.66 % 1.07 % 0.69 % 1.17 % 0.76 % 1.39 % 0.91 % 1.03 % 0.67 % (1) Represents accruing restructured loans performing according to their restructured terms. The tables below summarize the changes in Heartland's nonperforming assets, including other real estate owned ("OREO") during 2019 and 2018, in thousands: December 31, 2018 Loan foreclosures Net loan charge offs New nonperforming loans Acquired nonperforming assets Reduction of nonperforming loans(1) OREO/Repossessed sales proceeds OREO/Repossessed assets write-downs, net Net activity at Citizens Finance Parent Co. Nonperforming Loans $ 72,669 $ (8,287) (8,225) 49,571 2,130 (27,205) — — — Other Real Estate Owned Other Repossessed Assets Total Nonperforming Assets 6,153 $ 8,066 $ 459 221 — — 1,362 — (7,660) (1,007) — — — — — (184) (39) (446) 79,281 — (8,225) 49,571 3,492 (27,205) (7,844) (1,046) (446) 87,578 December 31, 2019 $ 80,653 $ 6,914 $ 11 $ (1) Includes principal reductions and transfers to performing status. 57Nonperforming Loans Other Real Estate Owned Other Repossessed Assets Total Nonperforming Assets December 31, 2017 Loan foreclosures Net loan charge offs New nonperforming loans Acquired nonperforming assets Reduction of nonperforming loans(1) OREO/Repossessed sales proceeds OREO/Repossessed assets write-downs, net Net activity at Citizens Finance Parent Co. $ 63,411 $ 10,777 $ 411 $ (7,954) (17,736) 59,097 9,246 (33,395) — — — 7,866 — — 1,186 — (11,578) (2,098) — 88 — — — — (74) (27) 61 December 31, 2018 $ 72,669 $ 6,153 $ 459 $ (1) Includes principal reductions and transfers to performing status. 74,599 — (17,736) 59,097 10,432 (33,395) (11,652) (2,125) 61 79,281 Nonperforming loans were $80.7 million or 0.96% of total loans at December 31, 2019, compared to $72.7 million or 0.98% of total loans at December 31, 2018. Excluding $2.1 million of acquired nonperforming loans, nonperforming loans increased $5.9 million or 8% from year-end 2018. Included in the increase at year-end 2019 was one $2.7 million commercial relationship that was paid off in early 2020. Approximately 52%, or $41.9 million, of Heartland's nonperforming loans at December 31, 2019, had individual loan balances exceeding $1.0 million, the largest of which was $7.5 million. At December 31, 2018, approximately 50%, or $36.2 million, of Heartland's nonperforming loans had individual loan balances exceeding $1.0 million, the largest of which was $7.2 million. The portion of Heartland's nonresidential real estate nonperforming loans covered by government guarantees was $18.1 million at December 31, 2019, compared to $7.7 million at December 31, 2018. Delinquencies in each of the loan portfolios continue to be well-managed. Loans delinquent 30 to 89 days as a percent of total loans were 0.33% at December 31, 2019, compared to 0.21% at December 31, 2018, and 0.27% at December 31, 2017. Other real estate owned was $6.9 million at December 31, 2019, compared to $6.2 million at December 31, 2018, and $10.8 million at December 31, 2017. Liquidation strategies have been identified for all the assets held in other real estate owned. Management continues to market these properties through a systematic liquidation process instead of an immediate liquidation process in order to avoid discounts greater than the projected carrying costs. Proceeds from the sale of other real estate owned totaled $7.7 million in 2019 compared to $11.6 million in 2018 and $10.4 million in 2017. In certain circumstances, we may modify the terms of a loan to maximize the collection of amounts due. In most cases, the modification is either a reduction in interest rate, conversion to interest only payments, extension of the maturity date or a reduction in the principal balance. Generally, the borrower is experiencing financial difficulties or is expected to experience difficulties in the near-term, so a concessionary modification is granted to the borrower that would otherwise not be considered. Restructured loans accrue interest as long as the borrower complies with the revised terms and conditions and has demonstrated repayment performance at a level commensurate with the modified terms over several payment cycles. Although many of our loan restructurings occur on a case-by-case basis in connection with ongoing loan collection processes, we have also participated in certain restructuring programs for residential real estate borrowers. In general, certain residential real estate borrowers facing an interest rate reset that are current in their repayment status are allowed to retain the lower of their existing interest rate or the market interest rate as of their interest reset date. We had an aggregate balance of $7.6 million in restructured loans at December 31, 2019, of which $3.8 million were classified as nonaccrual and $3.8 million were accruing according to the restructured terms. At December 31, 2018, we had an aggregate balance of $8.1 million in restructured loans, of which $4.1 million were classified as nonaccrual and $4.0 million were accruing according to the restructured terms. At December 31, 2019, $247.1 million or 55% of the consumer loan portfolio were in home equity lines of credit ("HELOCs") compared to $240.6 million or 55% at December 31, 2018. Under our policy guidelines for the underwriting of these lines of credit, the customer may generally receive advances of up to 80% of the value of the property. 58The Banks have not been active in the origination of subprime loans. Consistent with our community banking model, which includes meeting the legitimate credit needs within the communities served, the Banks may make loans to borrowers possessing subprime characteristics if there are mitigating factors present that reduce the potential default risk of the loan. Allowance For Loan Losses The process we use to determine the appropriateness of the allowance for loan losses is considered a critical accounting practice for Heartland and has remained consistent over the past several years. The allowance for loan losses represents management’s estimate of identified and unidentified probable losses in the existing loan portfolio. For additional details on the specific factors considered, refer to the critical accounting policies section of this report. The allowance for loan losses at December 31, 2019, was 0.84% of loans and 87.28% of nonperforming loans compared to 0.84% of loans and 85.27% of nonperforming loans at December 31, 2018, and 0.87% of loans and 87.82% of nonperforming loans at December 31, 2017. Exclusive of acquired loans, for which a valuation reserve is recorded, the allowance for loan losses at December 31, 2019, was 1.06% of loans in comparison with 1.03% of loans at December 31, 2018, and 1.13% of loans at December 31, 2017. The provision for loan losses was $16.7 million during 2019 compared to $24.0 million during 2018 and $15.6 million during 2017. The allowance for loan losses on impaired loans represented $8.2 million at December 31, 2019, in comparison with $7.6 million at December 31, 2018, and $4.8 million at December 31, 2017. The allowance on non- impaired loans was $62.2 million at December 31, 2019, in comparison with $54.4 million at December 31, 2018, and $50.9 million at December 31, 2017. The allowance on non-impaired loans is 0.75% at December 31, 2019 compared to 0.74% of non-impaired loans at December 31, 2018 and 0.81% at December 31, 2017. Heartland had $1.80 billion of acquired loans, which had $46.9 million of remaining valuation reserves that were not subject to the allowance at December 31, 2019. At December 31, 2018, Heartland had $1.63 billion of acquired loans, which had $40.9 million of remaining valuation reserves that were not subject to the allowance. The amount of net charge-offs was $8.2 million during 2019 compared to $17.7 million during 2018 and $14.2 million during 2017. As a percentage of average loans, net charge-offs were 0.11% during 2019 compared to 0.25% during 2018 and 0.24% during 2017. Citizens Finance Parent Co., our consumer finance subsidiary, experienced net charge-offs of $6.4 million during 2018 and $4.7 million during 2017. The Citizens' loan portfolios were recorded at fair value at year-end 2018 due to the held for sale classification, which resulted in a charge-off of $3.1 million in the fourth quarter of 2018. Historically, the Citizens' loan portfolios have accounted for approximately 6 to 8 basis points of net charge-offs. 59The table below summarizes activity in the allowance for loan losses for the years indicated, including amounts of loans charged off, amounts of recoveries, additions to the allowance charged to income, additions related to acquisitions and the ratio of net charge-offs to average loans outstanding, in thousands: ANALYSIS OF ALLOWANCE FOR LOAN LOSSES Allowance at beginning of year $ 61,963 $ 55,686 $ 54,324 $ 48,685 $ 41,449 As of December 31, 2019 2018 2017 2016 2015 Charge-offs: Commercial Commercial real estate Residential real estate Agricultural and agricultural real estate Consumer Total charge-offs Recoveries: Commercial Commercial real estate Residential real estate Agricultural and agricultural real estate Consumer Total recoveries Net charge-offs(1) Provision for loan losses Allowance at end of year 7,294 272 407 2,656 2,961 13,590 1,743 1,391 73 536 1,622 5,365 8,225 16,657 7,916 1,977 372 1,437 9,583 4,640 2,712 800 2,916 6,803 21,285 17,871 978 1,047 96 13 1,415 3,549 17,736 24,013 811 1,192 358 18 1,291 3,670 14,201 15,563 1,348 2,868 346 214 6,618 11,394 930 3,327 29 10 1,043 5,339 6,055 11,694 1,887 1,368 241 551 4,967 9,014 1,167 1,200 183 32 971 3,553 5,461 12,697 $ 70,395 $ 61,963 $ 55,686 $ 54,324 $ 48,685 Net charge-offs to average loans 0.11 % 0.25 % 0.24 % 0.11 % 0.12 % (1) Includes net charge-offs (recoveries) at Citizens Finance Parent Co. of $(631) for 2019, $6,397 for 2018, $4,673 for 2017, $4,280 for 2016, and $2,902 for 2015. The table below shows our allocation of the allowance for loan losses by types of loans, in thousands: ALLOCATION OF ALLOWANCE FOR LOAN LOSSES As of December 31, 2019 2018 2017 2016 2015 Loan Category to Gross Loans Loan Category to Gross Loans Loan Category to Gross Loans Loan Category to Gross Loans Amount Receivable Amount Receivable Amount Receivable Amount Receivable Amount Loan Category to Gross Loans Receivable Commercial $ 27,744 28.90 % $ 24,505 27.26 % $ 18,098 25.76 % $ 14,765 24.04 % $ 16,095 25.56 % Commercial real estate Residential real estate Agricultural and agricultural real estate Consumer 30,743 1,438 5,617 4,853 Total allowance for loan losses $ 70,395 52.19 7.14 6.37 5.40 25,538 1,785 4,953 5,182 50.08 9.09 7.63 5.94 21,950 2,224 4,258 9,156 49.48 9.76 8.00 7.00 24,319 2,263 4,210 8,767 47.42 11.54 9.14 7.86 19,532 1,934 3,887 7,237 46.50 10.78 9.43 7.73 $ 61,963 $ 55,686 $ 54,324 $ 48,685 Management allocates the allowance for loan losses by pools of risk within each loan portfolio. The allocation of the allowance for loan losses by loan portfolio is made for analytical purposes and is not necessarily indicative of the trend of future loan losses in any particular category. The total allowance for loan losses is available to absorb losses from any segment of the loan portfolio. 60Securities The composition of Heartland's securities portfolio is managed to maximize the return on the portfolio while considering the impact it has on Heartland's asset/liability position and liquidity needs. Securities represented 26% of Heartland's total assets at December 31, 2019, compared to 24% at December 31, 2018, and 25% at December 31, 2017. Whenever possible, management intends to use a portion of the proceeds from maturities, paydowns and sales of securities to fund loan growth and paydown wholesale borrowings. Total securities carried at fair value as of December 31, 2019, were $3.31 billion, an increase of $862.1 million or 35% since December 31, 2018. The increase includes $127.5 million of securities acquired in 2019. Total securities carried at fair value as of December 31, 2018, were $2.45 billion, an increase of $234.0 million or 11% since December 31, 2017. The increase includes $35.2 million of securities acquired in 2018. The table below presents the composition of the securities portfolio, including carried at fair value, held to maturity and other, by major category, in thousands: SECURITIES PORTFOLIO COMPOSITION 2019 As of December 31, 2018 2017 Amount % of Portfolio Amount % of Portfolio Amount U.S. government corporations and agencies $ 9,893 0.29 % $ 31,951 1.18 % $ 5,328 % of Portfolio 0.21 % Mortgage and asset-backed securities 2,577,278 Obligation of states and political subdivisions 798,514 75.02 23.24 0.54 0.91 2,026,698 611,257 17,086 28,396 74.64 22.51 0.63 1.05 1,753,736 694,565 16,674 22,563 70.35 27.86 0.67 0.91 18,435 31,321 $ 3,435,441 100.00 % $ 2,715,388 100.00 % $ 2,492,866 100.00 % Equity securities Other securities Total securities The percentage of Heartland's securities portfolio comprised of U.S. government corporations and agencies was less than 1% at December 31, 2019, compared to 1% at December 31, 2018, and less than 1% at December 31, 2017. Mortgage and asset- backed securities comprised 75% of Heartland's securities portfolio at December 31, 2019, compared to 75% at December 31, 2018, and 70% at December 31, 2017. Heartland's securities portfolio had an expected modified duration of 6.17 years as of December 31, 2019, compared to 4.01 years as of December 31, 2018, and 4.71 years as of December 31, 2017. At December 31, 2019, we had $31.3 million of other securities, including capital stock in the various Federal Home Loan Banks ("FHLB") of which the Banks are members. All securities classified as other are held at cost. 61 The tables below present the contractual maturities for the debt securities in the securities portfolio at December 31, 2019, by major category and classification as available for sale or held to maturity, in thousands. Expected maturities will differ from contractual maturities, as borrowers may have the right to call or prepay obligations with or without call or prepayment penalties. SECURITIES AVAILABLE FOR SALE PORTFOLIO MATURITIES Within One Year After One But Within Five Years After Five But Within Ten Years After Ten Years Mortgage and asset- backed and equity securities Total Amount Yield Amount Yield Amount Yield Amount Yield Amount Yield Amount Yield U.S. government corporations and agencies Obligations of states and political subdivisions Mortgage and asset-backed securities Equity securities $ 6,499 2.42 % $ 2,004 2.07 % $ 1,390 2.08 % $ — — % $ — — % $ 9,893 2.30 % 5,672 2.86 26,430 2.99 76,552 3.38 598,536 2.99 — — 707,190 3.03 — — — — — — — — — — — — — — — — 2,577,278 3.05 2,577,278 3.05 18,435 — 18,435 — Total $ 12,171 2.62 % $ 28,434 2.93 % $ 77,942 3.36 % $ 598,536 2.99 % $ 2,595,713 3.05 % $3,312,796 3.04 % SECURITIES HELD TO MATURITY PORTFOLIO MATURITIES Within One Year After One But Within Five Years After Five But Within Ten Years After Ten Years Total Amount Yield Amount Yield Amount Yield Amount Yield Amount Yield Obligations of states and political subdivisions $ 2,443 3.64 % $ 17,604 4.95 % $ 59,708 5.02 % $ 11,569 4.75 % $ 91,324 4.94 % Total $ 2,443 3.64 % $ 17,604 4.95 % $ 59,708 5.02 % $ 11,569 4.75 % $ 91,324 4.94 % The unrealized losses on Heartland's debt securities are the result of changes in market interest rates or widening of market spreads subsequent to the initial purchase of the securities and not related to concerns regarding the underlying credit of the issuers or the underlying collateral. For this reason and because we have the ability and intent to hold those investments until a recovery of fair value, which may be maturity, we did not consider those investments to be other-than-temporarily impaired at December 31, 2019. See Note 4, "Securities" of the consolidated financial statements for further discussion regarding unrealized losses on our securities portfolio. Deposits The table below sets forth the distribution of our average deposit account balances and the average interest rates paid on each category of deposits for the years indicated, in thousands: AVERAGE DEPOSITS 2019 Percent of Deposits Average Deposits Demand deposits $ 3,384,341 33.74 % Savings Time deposits Total deposits 5,530,503 1,115,785 55.14 11.12 For the Years Ended December 31, Average Interest Rate Average Deposits — % $ 3,265,532 4,779,977 0.85 1.49 1,058,769 2018 2017 Percent of Deposits Average Interest Rate Average Deposits Percent of Deposits Average Interest Rate 35.87 % — % $ 2,643,945 34.83 % — % 52.50 11.63 0.53 1.00 4,044,032 53.28 902,255 $ 7,590,232 11.89 100.00 % 0.27 0.79 $10,030,629 100.00 % $ 9,104,278 100.00 % Total average deposits increased $926.4 million or 10% during 2019 to $10.03 billion, which includes approximately $432.7 million of deposits acquired in 2019. Total average deposits increased $1.51 billion or 20% to $9.10 billion during 2018, which includes approximately $856.7 million of deposits acquired in 2018. Excluding acquired deposits, total average deposits 62increased $493.7 million or 5% during 2019 and $657.3 million or 9% during 2018. The percentage of our total average deposit balances attributable to branch banking offices in our Midwestern markets was 42% during 2019, 41% during 2018 and 46% during 2017. Average demand deposits increased $118.8 million or 4% to $3.38 billion during 2019 and $621.6 million or 24% to $3.27 billion during 2018. Exclusive of approximately $112.0 million of demand deposits acquired in 2019, average demand deposits increased $6.8 million or less than 1%. Exclusive of approximately $213.7 million of demand deposits acquired in 2018, average demand deposits increased $407.9 million or 15%. The mix of total deposits remains favorable, with demand deposits representing 32% at December 31, 2019, and 35% at December 31, 2018. Average savings deposit balances increased by $750.5 million or 16% to $5.53 billion during 2019 and $735.9 million or 18% to $4.78 billion during 2018. Excluding approximately $240.0 million of average savings deposits acquired in 2019, average savings deposits increased $510.9 million or 11%. Excluding approximately $428.7 million of average savings deposits acquired in 2018, average savings deposits increased $307.3 million or 8%. At year-end 2019, saving deposits represented 57% of total deposits compared to 54% at year-end 2018. Average time deposits increased $57.0 million or 5% to $1.12 billion during 2019, and exclusive of approximately $81.1 million of time deposits acquired in 2019, average time deposits decreased $24.1 million or 2%. Average time deposits increased $156.5 million or 17% to $1.06 billion during 2018, and exclusive of approximately $214.4 million of time deposits acquired in 2018, average time deposits decreased $57.9 million or 6%. Excluding acquisitions, the decrease in time deposits during both years was attributable to a continued emphasis on growing our customer base in non-maturity deposit products instead of higher-cost certificates of deposit. The Banks priced time deposit products competitively to retain existing relationship-based deposit customers, but not to retain certificate of deposit only customers or to attract new customers with only certificate of deposit accounts. Additionally, due to the low interest rates, many certificate of deposit customers have continued to elect to place their maturing balances in checking or savings accounts. Average brokered time deposits as a percentage of total average deposits were less than 1% during 2019 and 2018, and 1% during 2017. The following table sets forth the amount and maturities of time deposits of $100,000 or more at December 31, 2019, in thousands: TIME DEPOSITS $100,000 AND OVER 3 months or less Over 3 months through 6 months Over 6 months through 12 months Over 12 months Short-Term Borrowings December 31, 2019 $ $ 155,295 120,354 196,762 223,430 695,841 Short-term borrowings, which Heartland defines as borrowings with an original maturity of one year or less, were as follows as of December 31, 2019, and 2018, in thousands: Retail repurchase agreements Federal funds purchased Advances from the FHLB Other short-term borrowings Total December 31, 2019 December 31, 2018 $ $ 84,486 $ 2,450 81,198 14,492 182,626 $ 80,124 35,400 100,838 10,648 227,010 Short-term borrowings generally include federal funds purchased, securities sold under agreements to repurchase, short-term FHLB advances and discount window borrowings from the Federal Reserve Bank. These funding alternatives are utilized in varying degrees depending on their pricing and availability. All of the Banks own FHLB stock in one of the Chicago, Dallas, Des Moines, San Francisco or Topeka FHLBs, enabling them to borrow funds from their respective FHLB for short- or long- term purposes under a variety of programs. As of December 31, 2019, the amount of short-term borrowings was $182.6 million compared to $227.0 million at year-end 2018, a decrease of $44.4 million or 20%. 63All of the Banks provide retail repurchase agreements to their customers as a cash management tool, which sweep excess funds from demand deposit accounts into these agreements. This source of funding does not increase the bank's reserve requirements. Although the aggregate balance of these retail repurchase agreements is subject to variation, the account relationships represented by these balances are principally local. The balances of retail repurchase agreements were $84.5 million at December 31, 2019, compared to $80.1 million at December 31, 2018, an increase of $4.4 million or 5%. Federal funds purchased totaled $2.5 million at December 31, 2019, and $35.4 million at December 31, 2018, which was a decrease of $33.0 million or 93%. Short-term FHLB advances totaled $81.2 million at December 31, 2019, compared to $100.8 million at December 31, 2018, a decrease of $19.6 million or 19%. Also included in short-term borrowings is a $30.0 million revolving credit line Heartland has with an unaffiliated bank, primarily to provide liquidity to Heartland. No balance was outstanding on this line at December 31, 2019, and December 31, 2018. The following table reflects average amounts outstanding and weighted average interest rates for our short-term borrowings as of December 31, 2019, 2018, and 2017, in thousands: SHORT-TERM BORROWINGS Balance at end of period Maximum month-end amount outstanding Average month-end amount outstanding Weighted average interest rate at year-end Weighted average interest rate for the year Other Borrowings $ As of and For the Years Ended December 31, 2018 227,010 229,890 152,391 2017 324,691 324,691 182,846 2019 182,626 226,096 128,098 $ $ 1.21 % 1.38 % 1.96 % 1.19 % 1.11 % 0.36 % The outstanding balances of other borrowings, which Heartland defines as borrowings with an original maturity date of more than one year, are shown in the table below, net of discount and issuance costs amortization, in thousands, as of December 31, 2019, and 2018: Advances from the FHLB Trust preferred securities Senior notes Note payable to unaffiliated bank Contracts payable for purchase of real estate and other assets Subordinated notes Other borrowings Total December 31, 2019 December 31, 2018 $ $ 2,835 $ 145,343 — 51,417 1,892 74,286 — 275,773 $ 3,399 130,913 5,000 58,417 1,953 74,143 1,080 274,905 Other borrowings include all debt arrangements Heartland and its subsidiaries have entered into with original maturities that extend beyond one year, including long-term FHLB borrowings, borrowings under term notes, subordinated notes and senior notes, convertible debt and obligations under trust preferred capital securities. As of December 31, 2019, the amount of other borrowings was $275.8 million, an increase of $868,000 or less than 1% from $274.9 million as of year-end 2018. Heartland acquired $6.9 million of subordinated debt in the Blue Valley Ban Corp. transaction that was simultaneously paid off with the closing of the transaction. Long-term FHLB borrowings with an original term beyond one year totaled $2.8 million at December 31, 2019, compared to $3.4 million at December 31, 2018, a decrease of $564,000 or 17%. Total long-term FHLB borrowings at December 31, 2019, had an average interest rate of 4.08% and an average remaining maturity of 3.8 years. 64Heartland had $145.3 million of trust preferred securities net of deferred issuance costs outstanding at December 31, 2019, compared to $130.9 million net of deferred issuance costs at December 31, 2018, which was an increase of $14.4 million or 11%. This increase includes $16.1 million of trust preferred securities acquired at fair value in the Blue Valley Ban Corp. transaction. A schedule of Heartland's trust preferred offerings outstanding as of December 31, 2019, is as follows, in thousands: TRUST PREFERRED OFFERINGS Amount Issued Issuance Date Interest Rate Heartland Financial Statutory Trust IV $ 10,310 03/17/2004 2.75% over LIBOR Heartland Financial Statutory Trust V 20,619 01/27/2006 1.33% over LIBOR Heartland Financial Statutory Trust VI 20,619 06/21/2007 1.48% over LIBOR Heartland Financial Statutory Trust VII 18,042 06/26/2007 1.48% over LIBOR Morrill Statutory Trust I Morrill Statutory Trust II 9,088 12/19/2002 3.25% over LIBOR 8,754 12/17/2003 2.85% over LIBOR Sheboygan Statutory Trust I 6,528 09/17/2003 2.95% over LIBOR CBNM Capital Trust I Citywide Capital Trust III Citywide Capital Trust IV Citywide Capital Trust V OCGI Statutory Trust III OCGI Capital Trust IV BVBC Capital Trust II BVBC Capital Trust III Total trust preferred offerings Less: deferred issuance costs 4,409 09/10/2004 3.25% over LIBOR 6,438 12/19/2003 2.80% over LIBOR 4,296 09/30/2004 2.20% over LIBOR 11,748 05/31/2006 1.54% over LIBOR 2,996 06/27/2002 3.65% over LIBOR 5,342 09/23/2004 2.50% over LIBOR 7,197 04/10/2003 3.25% over LIBOR 9,047 07/29/2005 1.60% over LIBOR 145,433 (90) $ 145,343 Interest Rate as of 12/31/19(1) 4.65 % (2) (3) 3.32 (4) (5) (6) (7) 3.37 3.39 5.20 4.75 4.85 5.14 4.74 4.11 3.43 5.48 4.39 5.16 3.54 Maturity Date Callable Date 03/17/2034 03/17/2020 04/07/2036 04/07/2020 09/15/2037 03/15/2020 09/01/2037 03/01/2020 12/26/2032 03/26/2020 12/17/2033 03/17/2020 09/17/2033 03/17/2020 12/15/2034 03/15/2020 12/19/2033 04/23/2020 09/30/2034 05/23/2020 07/25/2036 03/15/2020 09/30/2032 03/30/2020 12/15/2034 03/15/2020 04/24/2033 04/24/2020 09/30/2035 03/30/2020 (1) Effective weighted average interest rate as of December 31, 2019, was 4.80% due to interest rate swap transactions as discussed in Note 12 to Heartland's consolidated financial statements. (2) Effective interest rate as of December 31, 2019, was 5.01% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (3) Effective interest rate as of December 31, 2019, was 4.69% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (4) Effective interest rate as of December 31, 2019, was 3.87% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (5) Effective interest rate as of December 31, 2019, was 3.83% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (6) Effective interest rate as of December 31, 2019, was 5.53% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (7) Effective interest rate as of December 31, 2019, was 4.37% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. Heartland has a non-revolving credit facility with an unaffiliated bank to provide borrowing capacity not to exceed $70.0 million. At December 31, 2019, $51.4 million was outstanding on the note payable with an unaffiliated bank compared to $58.4 million at December 31, 2018. This non-revolving credit facility is being amortized over five years, and the balance is due in April 2021. At December 31, 2019, Heartland had $14.8 million of available borrowing capacity, of which no balance was outstanding. At December 31, 2018 Heartland had $5.0 million of senior notes outstanding, all of which matured in 2019. There are no balances outstanding on any senior notes at December 31, 2019. 65 In 2014, Heartland issued $75.0 million of subordinated notes with a maturity date of December 30, 2024. The notes were issued at par with an underwriting discount of $1.1 million. The interest rate on the notes is fixed at 5.75% per annum payable semi-annually. The notes were sold to qualified institutional buyers, and the proceeds were used for general corporate purposes. For regulatory purposes, $74.3 million of the subordinated notes qualified as Tier 2 capital as of December 31, 2019. CAPITAL RESOURCES The Federal Reserve has adopted capital adequacy guidelines that are used to assess the adequacy of capital in supervising a bank holding company. Under Basel III, Heartland must hold a conservation buffer above the adequately capitalized risk-based capital ratios; however the transition provision related to the conservation buffer have been extended indefinitely. The most recent notification from the FDIC categorized Heartland and each of its banks as well capitalized under the regulatory framework for prompt corrective action. There are no conditions or events since that notification that management believes have changed the categorization of any of these entities. Heartland's capital ratios are calculated in accordance with Federal Reserve Board instructions and are required regulatory financial measures. The following table illustrates Heartland's capital ratios and the Federal Reserve's current capital adequacy guidelines for the dates indicated, in thousands: December 31, 2019 Minimum capital requirement Well capitalized requirement Minimum capital requirement, including fully-phased in capital conservation buffer Risk-weighted assets Average assets December 31, 2018 Minimum capital requirement Well capitalized requirement Minimum capital requirement, including fully-phased in capital conservation buffer (2019) Risk-weighted assets Average assets December 31, 2017 Minimum capital requirement Well capitalized requirement Minimum capital requirement, including fully-phased in capital conservation buffer (2019) Risk-weighted assets Average assets Total Capital (to Risk- Weighted Assets) Tier 1 Capital (to Risk- Weighted Assets) Common Equity Tier 1 (to Risk- Weighted Assets) 13.75 % 8.00 % 10.00 % 12.31 % 6.00 % 8.00 % 10.88 % 4.50 % 6.50 % 10.50 % 8.50 % 7.00 % $ 10,098,515 $ 10,098,515 $ 10,098,515 Tier 1 Capital (to Average Assets) 10.10 % 4.00 % 5.00 % N/A N/A N/A N/A N/A $ 12,318,135 13.72 % 8.00 % 10.00 % 12.16 % 6.00 % 8.00 % 10.66 % 4.50 % 6.50 % 10.50 % 8.50 % 7.00 % $ 8,756,130 $ 8,756,130 $ 8,756,130 9.73 % 4.00 % 5.00 % N/A N/A N/A N/A N/A $ 10,946,440 13.45 % 8.00 % 10.00 % 11.70 % 6.00 % 8.00 % 10.07 % 4.50 % 6.50 % 10.50 % 8.50 % 7.00 % $ 7,511,544 $ 7,511,544 $ 7,511,544 9.20 % 4.00 % 5.00 % N/A N/A N/A N/A N/A $ 9,552,227 On May 10, 2019, Heartland completed the acquisition of Blue Valley Ban Corp. and its wholly-owned subsidiary, Bank of Blue Valley, headquartered in Overland Park, Kansas. Under the terms of the definitive merger agreement, Heartland acquired Blue Valley Ban Corp. in a transaction valued at approximately $92.3 million, which was paid by delivery of 2,060,258 shares of Heartland common stock. 66On November 30, 2019, Heartland's Illinois Bank & Trust subsidiary acquired substantially all of the assets and assumed substantially all of the deposits and other certain liabilities of Rockford Bank and Trust Company in an all-cash transaction valued at approximately $46.6 million. On February 23, 2018, Heartland completed the acquisition of Signature Bancshares, Inc., parent company of Signature Bank, headquartered in Minnetonka, Minnesota. Under the terms of the definitive merger agreement, Heartland acquired Signature Bancshares, Inc. in a transaction valued at approximately $61.4 million, of which $7.8 million was cash, and the remainder was settled by delivery of 1,000,843 shares of Heartland common stock. On May 18, 2018, Heartland completed the acquisition of Lubbock, Texas based First Bank Lubbock Bancshares, Inc., parent company of First Bank & Trust, and PrimeWest Mortgage Corporation, which is a wholly-owned subsidiary of First Bank & Trust. Under the terms of the definitive merger agreement, Heartland acquired First Bank Lubbock Bancshares, Inc. in a transaction valued at approximately $189.9 million, of which $5.5 million was cash, and the remainder was settled by delivery of 3,350,664 shares of Heartland common stock. On February 11, 2020, Heartland announced the planned acquisition of AIM Bancshares, Inc., which had $1.78 billion in assets as of December 31, 2019. With the completion of this pending acquisition, Heartland is expected to exceed $15.0 billion in assets, and Heartland will no longer be able to include its trust preferred securities as Tier 1 Capital. However, Heartland expects to remain well-capitalized under all regulatory capital ratio requirements after its assets exceed $15.0 billion. On August 8, 2019, Heartland filed a universal shelf registration statement with the SEC to register debt or equity securities. This shelf registration statement, which was effective immediately, provided Heartland with the ability to raise capital, subject to market conditions and SEC rules and limitations, if Heartland's board of directors decided to do so. This registration statement permitted Heartland, from time to time, in one or more public offerings, to offer debt securities, subordinated notes, common stock, preferred stock, rights or any combination of these securities. The amount of securities that may have been offered was not specified in the registration statement, and the terms of any future offerings were to be established at the time of the offering. Common stockholders' equity was $1.58 billion at December 31, 2019, compared to $1.33 billion at year-end 2018. Book value per common share was $43.00 at December 31, 2019, compared to $38.44 at year-end 2018. Changes in common stockholders' equity and book value per common share are the result of earnings, dividends paid, stock transactions and mark-to-market adjustments for unrealized gains and losses on securities available for sale. Heartland's unrealized gains and losses on securities available for sale, net of applicable taxes, reflected an unrealized gain of $969,000 at December 31, 2019, compared to an unrealized loss of $32.5 million at December 31, 2018. COMMITMENTS, CONTRACTUAL OBLIGATIONS AND OFF-BALANCE SHEET ARRANGMENTS Commitments and Contractual Obligations Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. Since many of the commitments are expected to expire without being drawn upon, the total commitment amounts do not necessarily represent future cash requirements. The Banks evaluate the creditworthiness of customers to which they extend a credit commitment on a case-by-case basis and may require collateral to secure any credit extended. The amount of collateral obtained is based upon management's credit evaluation of the counterparty. Collateral held varies but may include accounts receivable, inventory, property, plant and equipment and income-producing commercial properties. Standby letters of credit and financial guarantees written are conditional commitments issued by the Banks to guarantee the performance of a customer to a third party. Those guarantees are primarily issued to support public and private borrowing arrangements. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to customers. At December 31, 2019, and December 31, 2018, commitments to extend credit aggregated $2.97 billion and $2.47 billion, and standby letters of credit aggregated $79.5 million and $71.9 million, respectively. 67The following table summarizes our significant contractual obligations and other commitments as of December 31, 2019, in thousands: CONTRACTUAL OBLIGATIONS AND OTHER COMMITMENTS Contractual obligations: Time certificates of deposit Long-term debt obligations Operating lease obligations Purchase obligations Other long-term liabilities Total contractual obligations Other commitments: Lines of credit Standby letters of credit Total other commitments Total Less than One Year Payments Due By Period Three to Five Years One to Three Years More than Five Years $ 1,193,043 $ 802,410 $ 332,599 $ 45,718 $ 12,316 275,773 24,617 22,332 3,580 8,705 5,002 5,461 451 29,339 80,474 157,255 8,599 9,147 393 4,221 7,724 93 6,795 — 2,643 $ 1,519,345 $ 822,029 $ 380,077 $ 138,230 $ 179,009 $ 2,973,736 $ 2,099,029 79,534 75,383 $ 3,053,270 $ 2,174,412 $ $ 389,147 2,686 391,833 $ $ 145,550 771 146,321 $ $ 340,010 694 340,704 On a consolidated basis, Heartland maintains a large balance of short-term securities that, when combined with cash from operations, Heartland believes are adequate to meet its funding obligations. At the parent company level, routine funding requirements consist primarily of dividends paid to stockholders, debt service on revolving credit arrangements and trust preferred securities issuances, repayment requirements under other debt obligations and payments for acquisitions. The parent company obtains the funding to meet these obligations from dividends collected from its subsidiaries and the issuance of debt securities. At December 31, 2019, Heartland’s revolving credit agreement with an unaffiliated bank provided a maximum borrowing capacity of $30.0 million, of which no balance was outstanding. Heartland also has a non-revolving credit line with the same unaffiliated bank. At December 31, 2019, $14.8 million was available on this non-revolving credit line. These credit agreements contain specific financial covenants, all of which Heartland was in compliance with as of December 31, 2019. The ability of Heartland to pay dividends to its stockholders is dependent upon dividends paid by its subsidiaries. The Banks are subject to statutory and regulatory restrictions on the amount they may pay in dividends. To maintain acceptable capital ratios in the Heartland banks, certain portions of their retained earnings are not available for the payment of dividends. Retained earnings that could be available for the payment of dividends to Heartland under the regulatory capital requirements to remain well-capitalized totaled approximately $331.5 million as of December 31, 2019. We continue to explore opportunities to expand our footprint of independent community banks, and these acquisitions may be financed from dividends collected from our subsidiaries, the issuance of equity or debt securities, drawing on our existing lines of credit or other sources of funding. Future expenditures relating to expansion efforts, in addition to those identified above, cannot be estimated at this time. 68Off-Balance Sheet Arrangements Through PrimeWest Mortgage Corporation, we enter into mortgage banking derivatives, which are classified as free standing derivatives. These derivatives include interest rate lock commitments provided to customers to fund certain mortgage loans to be sold into the secondary market and forward commitments for the future delivery of such loans. We enter into forward commitments for the future delivery of residential mortgage loans when interest rate lock commitments are entered into in order to economically hedge the effect of future interest rate changes on the commitments to fund the loans as well as on the residential mortgage loans available for sale. See Note 12, "Derivative Financial Instruments," to the consolidated financial statements for additional information on our derivative financial instruments. We also enter into financial instruments with off-balance sheet risk in the normal course of business to meet the financing needs of our customers. These financial instruments include commitments to extend credit and standby letters of credit, and are information on these described in Note 15, "Commitments," to the consolidated financial statements for additional commitments. LIQUIDITY Liquidity refers to our ability to maintain a cash flow that is adequate to meet maturing obligations and existing commitments, to withstand fluctuations in deposit levels, to fund operations and to provide for customers’ credit needs. The liquidity of Heartland principally depends on cash flows from operating activities, investment in and maturity of assets, changes in balances of deposits and borrowings and its ability to borrow funds in the money or capital markets. Management of investing and financing activities, and market conditions, determine the level and the stability of net interest cash flows. Management attempts to mitigate the impact of changes in market interest rates to the extent possible, so that balance sheet growth is the principal determinant of growth in net interest cash flows. Our short-term borrowing balances are dependent on commercial cash management and smaller correspondent bank relationships and, as a result, will normally fluctuate. We believe these balances, on average, to be stable sources of funds; however, we intend to rely primarily on deposit growth and additional FHLB borrowings as needed in the future. In the event of short-term liquidity needs, the Banks may purchase federal funds from each other or from correspondent banks and may also borrow from the Federal Reserve Bank. Additionally, the Banks' FHLB memberships give them the ability to borrow funds for short- and long-term purposes under a variety of programs, and at December 31, 2019, Heartland had $1.56 billion of borrowing capacity under these programs. At December 31, 2019, Heartland’s revolving credit agreement with an unaffiliated bank provided a maximum borrowing capacity of $30.0 million, of which no balance was outstanding. Heartland also has a non-revolving credit facility with the same unaffiliated bank. At December 31, 2019, $14.8 million was available on this non-revolving credit facility, of which no balance was outstanding. Heartland has filed a universal shelf registration statement with the SEC that provides Heartland the ability to raise both debt and capital, subject to SEC rules and limitations, if Heartland's board of directors decides to do so. This registration statement expires in August 2022. EFFECTS OF INFLATION Consolidated financial data included in this report has been prepared in accordance with U.S. GAAP. Presently, these principles require reporting of financial position and operating results in terms of historical dollars, except for available for sale securities, trading securities, derivative instruments, certain impaired loans and other real estate which require reporting at fair value. Changes in the relative value of money due to inflation or recession are generally not considered. In management’s opinion, changes in interest rates affect the financial condition of a financial institution to a far greater degree than changes in the inflation rate. While interest rates are greatly influenced by changes in the inflation rate, they do not change at the same rate or in the same magnitude as the inflation rate. Rather, interest rate volatility is based on changes in the expected rate of inflation, as well as on changes in monetary and fiscal policies. A financial institution’s ability to be relatively unaffected by changes in interest rates is a good indicator of its capability to perform in today’s volatile economic environment. Heartland seeks to insulate itself from interest rate volatility by ensuring that rate-sensitive assets and rate-sensitive liabilities respond to changes in interest rates in a similar time frame and to a similar degree. See Item 7A of this Annual Report on Form 10-K for a discussion on the process Heartland utilizes to mitigate market risk. 69ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK Market risk is the risk of loss arising from adverse changes in market prices and rates. Heartland's market risk is comprised primarily of interest rate risk resulting from its core banking activities of lending and deposit gathering. Interest rate risk measures the impact on earnings from changes in interest rates and the effect on current fair market values of Heartland's assets, liabilities and off-balance sheet contracts. The objective is to measure this risk and manage the balance sheet to avoid unacceptable potential for economic loss. Management continually develops and applies strategies to mitigate market risk. Exposure to market risk is reviewed on a regular basis by the asset/liability committees of Heartland's bank subsidiaries and, on a consolidated basis, by Heartland's executive management and board of directors. At least quarterly, a detailed review of the balance sheet risk profile is performed for Heartland and each of its bank subsidiaries. Included in these reviews are interest rate sensitivity analyses, which simulate changes in net interest income in response to various interest rate scenarios. These analyses consider current portfolio rates, existing maturities, repricing opportunities and market interest rates, in addition to prepayments and growth under different interest rate assumptions. Selected strategies are modeled prior to implementation to determine their effect on Heartland's interest rate risk profile and net interest income. Heartland believes its primary market risk exposures did not change significantly in 2019 when compared to 2018. The core interest rate risk analysis utilized by Heartland examines the balance sheet under increasing and decreasing interest rate scenarios that are neither too modest nor too extreme. All rate changes are ramped over a 12-month horizon based upon a parallel shift in the yield curve and then maintained at those levels over the remainder of the simulation horizon. Using this approach, management is able to see the effect that both a gradual change of rates (year 1) and a rate shock (year 2 and beyond) could have on Heartland's net interest income. Starting balances in the model reflect actual balances on the "as of" date, adjusted for material and significant transactions. Pro-forma balances remain static. This methodology enables interest rate risk embedded within the existing balance sheet structure to be isolated from the interest rate risk often caused by growth in assets and liabilities. Due to the low interest rate environment, the simulations under a decreasing interest rate scenario were prepared using a 100 basis point shift in rates. The most recent reviews at December 31, 2019, and 2018, provided the results below, in thousands. Year 1 Down 100 Basis Points Base Up 200 Basis Points Year 2 Down 100 Basis Points Base Up 200 Basis Points 2019 2018 Net Interest Margin % Change From Base Net Interest Margin % Change From Base $ $ $ $ $ $ 420,402 433,232 458,911 400,891 431,503 483,419 (2.96)% $ $ 5.93 % $ (7.47)% $ (0.40)% $ 11.58 % $ 440,218 452,284 471,792 426,429 459,871 502,386 (2.67)% 4.31 % (5.72)% 1.68 % 11.08 % We use derivative financial instruments to manage the impact of changes in interest rates on our future interest income or interest expense. We are exposed to credit-related losses in the event of nonperformance by the counterparties to these derivative instruments, but believe we have minimized the risk of these losses by entering into the contracts with large, stable financial institutions. The estimated fair market values of these derivative instruments are presented in Note 12 to the consolidated financial statements. We enter into financial instruments with off balance sheet risk in the normal course of business to meet the financing needs of our customers. These financial instruments include commitments to extend credit and standby letters of credit. These instruments involve, to varying degrees, elements of credit and interest rate risk in excess of the amount recognized in the consolidated balance sheets. Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract relating to the commitment. Commitments generally have fixed expiration dates and may require collateral from the borrower. Standby letters of credit are conditional commitments issued by Heartland to guarantee the performance of a customer to a third party up to a stated amount and with specified terms and conditions. These commitments to extend credit and standby letters of credit are not recorded on the balance sheet until the loan is made or the letter of credit is issued. Heartland periodically holds a securities trading portfolio that would also be subject to elements of market risk. These securities are carried on the balance sheet at fair value. At both December 31, 2019, and December 31, 2018, Heartland held no securities in its securities trading portfolio. 70 ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA HEARTLAND FINANCIAL USA, INC. CONSOLIDATED BALANCE SHEETS (Dollars in thousands, except per share data) ASSETS Cash and due from banks Interest bearing deposits with other banks and other short-term investments Cash and cash equivalents Time deposits in other financial institutions Securities: Carried at fair value (cost of $3,311,433 at December 31, 2019, and cost of $2,492,620 at December 31, 2018) Held to maturity, at cost (fair value of $100,484 at December 31, 2019, and $245,341 at December 31, 2018) Other investments, at cost Loans held for sale Loans receivable: Held to maturity Allowance for loan losses Loans receivable, net Premises, furniture and equipment, net Premises, furniture and equipment held for sale Other real estate, net Goodwill Core deposit intangibles and customer relationship intangibles, net Servicing rights, net Cash surrender value on life insurance Other assets TOTAL ASSETS LIABILITIES AND EQUITY LIABILITIES: Deposits: Demand Savings Time Total deposits Deposits held for sale Short-term borrowings Other borrowings Accrued expenses and other liabilities TOTAL LIABILITIES STOCKHOLDERS' EQUITY: Preferred stock (par value $1 per share; authorized 17,604 shares; none issued or outstanding at both December 31, 2019, and December 31, 2018) Series A Junior Participating preferred stock (par value $1 per share; authorized 16,000 shares; none issued or outstanding at both December 31, 2019, and December 31, 2018) Series C Senior Non-Cumulative Perpetual Preferred Stock (par value $1 per share; 81,698 shares authorized at both December 31, 2019, and December 31, 2018, none issued or outstanding at both December 31, 2019, and December 31, 2018) Series D Senior Non-Cumulative Perpetual Convertible Preferred Stock (par value $1 per share; 3,000 shares authorized at both December 31, 2019, and December 31, 2018; no shares issued or outstanding at December 31, 2019, and December 31, 2018) Common stock (par value $1 per share; 60,000,000 shares authorized at December 31, 2019 and 40,000,000 at December 31, 2018; issued 36,704,278 shares at December 31, 2019, and 34,477,499 shares at December 31, 2018) Capital surplus Retained earnings Accumulated other comprehensive loss TOTAL STOCKHOLDERS' EQUITY TOTAL LIABILITIES AND EQUITY See accompanying notes to consolidated financial statements. Notes As of December 31, 2018 2019 3 $ 4 4 4 5 5, 6 7 2 2, 8 8 8 9 10 11 16, 17, 18 $ 206,607 172,127 378,734 3,564 223,135 50,495 273,630 4,672 3,312,796 2,450,709 91,324 31,321 26,748 236,283 28,396 119,801 8,367,917 (70,395) 8,297,522 197,558 2,967 6,914 446,345 48,688 6,736 171,625 186,755 $ 13,209,597 7,407,697 (61,963) 7,345,734 187,418 7,258 6,153 391,668 47,479 31,072 162,892 114,841 $ 11,408,006 $ 3,543,863 6,307,425 1,193,043 11,044,331 — 182,626 275,773 128,730 11,631,460 $ 3,264,737 5,107,962 1,023,730 9,396,429 106,409 227,010 274,905 78,078 10,082,831 — — — — — — — — 36,704 34,477 839,857 702,502 (926) 1,578,137 $ 13,209,597 743,095 579,252 (31,649) 1,325,175 $ 11,408,006 71 HEARTLAND FINANCIAL USA, INC. CONSOLIDATED STATEMENTS OF INCOME (Dollars in thousands, except per share data) INTEREST INCOME: Interest and fees on loans Interest on securities: Taxable Nontaxable Interest on federal funds sold Interest on interest bearing deposits in other financial institutions TOTAL INTEREST INCOME INTEREST EXPENSE: Interest on deposits Interest on short-term borrowings Interest on other borrowings (includes $170, $179, and $1,290 of interest expense related to derivatives reclassified from accumulated other comprehensive income (loss) for the years ended December 31, 2019, 2018, and 2017, respectively) TOTAL INTEREST EXPENSE NET INTEREST INCOME Provision for loan losses NET INTEREST INCOME AFTER PROVISION FOR LOAN LOSSES NONINTEREST INCOME: Service charges and fees Loan servicing income Trust fees Brokerage and insurance commissions Securities gains, net (includes $7,659, $1,085, and $6,764 of net security gains reclassified from accumulated other comprehensive income (loss) for the years ended December 31, 2019, 2018, and 2017, respectively) Unrealized gain on equity securities, net Net gains on sale of loans held for sale Valuation allowance on servicing rights Income on bank owned life insurance Other noninterest income TOTAL NONINTEREST INCOME NONINTEREST EXPENSES: Salaries and employee benefits Occupancy Furniture and equipment Professional fees Advertising Core deposit intangibles and customer relationship intangibles amortization Other real estate and loan collection expenses (Gain) loss on sales/valuations of assets, net Restructuring expenses Other noninterest expenses TOTAL NONINTEREST EXPENSES INCOME BEFORE INCOME TAXES Income taxes (includes $1,890, $165, and $2,042 of income tax expense reclassified from accumulated other comprehensive income (loss) for the years ended December 31, 2019, 2018, and 2017, respectively) NET INCOME Preferred dividends Interest expense on convertible preferred debt NET INCOME AVAILABLE TO COMMON STOCKHOLDERS EARNINGS PER COMMON SHARE - BASIC EARNINGS PER COMMON SHARE - DILUTED CASH DIVIDENDS DECLARED PER COMMON SHARE See accompanying notes to consolidated financial statements. For the Years Ended December 31, 2018 2019 2017 Notes 5 $ 424,615 $ 393,871 $ 304,006 73,147 9,868 4 6,695 514,329 54,131 14,120 — 3,698 465,820 38,365 19,698 42 1,547 363,658 9 63,734 1,748 35,667 1,696 18,279 678 11, 12 5, 6 21 8 21 21 4 4 8 14, 16 15, 23 7 8 15,118 80,600 433,729 16,657 417,072 52,157 4,843 19,399 3,786 7,659 525 15,555 (911) 3,785 9,410 116,208 200,541 25,450 12,100 50,022 10,028 11,972 1,035 (19,422) 3,227 54,208 349,161 184,119 14,503 51,866 413,954 24,013 389,941 48,706 7,292 18,393 4,513 1,085 212 21,450 (46) 2,793 4,762 109,160 196,118 25,328 12,529 43,510 9,565 9,355 3,038 2,208 2,564 49,673 353,888 145,213 14,393 33,350 330,308 15,563 314,745 39,183 5,636 15,818 4,033 6,973 — 22,251 21 2,772 5,335 102,022 171,407 22,244 11,061 36,474 7,229 6,077 2,461 2,475 — 38,247 297,675 119,092 13 34,990 28,215 149,129 — — $ 149,129 4.14 $ 4.14 $ 0.68 $ 116,998 (39) — $ 116,959 3.54 $ 3.52 $ 0.59 $ $ $ $ $ 1 1 43,820 75,272 (58) 12 75,226 2.67 2.65 0.51 72 HEARTLAND FINANCIAL USA, INC. CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (Dollars in thousands) NET INCOME OTHER COMPREHENSIVE INCOME (LOSS) Securities: Net change in unrealized gain (loss) on securities Reclassification adjustment for net gains realized in net income Income taxes Other comprehensive income (loss) on securities Derivatives used in cash flow hedging relationships: Net change in unrealized gain (loss) on derivatives Reclassification adjustment for net losses on derivatives realized in net income Income taxes Other comprehensive income (loss) on cash flow hedges Other comprehensive income (loss) TOTAL COMPREHENSIVE INCOME See accompanying notes to consolidated financial statements. For the Years Ended December 31, 2019 2018 2017 $ 149,129 $ 116,998 $ 75,272 52,557 (7,659) (11,429) 33,469 (3,639) 170 723 (2,746) 30,723 (9,568) (1,085) 2,731 (7,922) 816 431 (220) 1,027 (6,895) $ 179,852 $ 110,103 $ 23,778 (6,764) (6,670) 10,344 210 1,290 (765) 735 11,079 86,351 73HEARTLAND FINANCIAL USA, INC. CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY (Dollars in thousands, except per share data) Heartland Financial USA, Inc. Stockholders' Equity Preferred Stock Common Stock Capital Surplus Retained Earnings Accumulated Other Comprehensive Income (Loss) Treasury Stock Total Equity $ 1,357 $ 26,120 $ 328,376 $ 416,109 $ (31,046) $ — $ 740,916 Balance at January 1, 2017 Comprehensive income (loss) Reclassification of certain income tax effects from accumulated other comprehensive income (loss) Cash dividends declared: Series D Preferred,$70.00 per share Common, $0.51 per share 11,079 (4,507) 75,272 4,507 (58) (14,499) Redemption of Series D preferred stock (419) Purchase of 13,066 shares of treasury stock Issuance of 3,846,493 shares of common stock 3,833 171,265 Stock based compensation Balance at December 31, 2017 Balance at January 1, 2018 Comprehensive income (loss) 4,068 $ $ 938 938 $ $ 29,953 $ 503,709 $ 481,331 29,953 $ 503,709 $ 481,331 Reclassification of unrealized net gain on equity securities Series D Preferred, $52.50 per share Common, $0.59 per share Conversion of Series D preferred stock (938) Purchase of 1,761 shares of treasury stock Issuance of 4,525,904 shares of common stock 116,998 280 (39) (19,318) 4,524 234,881 4,505 Stock based compensation Balance at December 31, 2018 Balance at January 1, 2019 Comprehensive income (loss) Retained earnings adjustment for adoption of leasing standard Cash dividends declared: Common, $0.68 per share $ $ — $ 34,477 $ 743,095 $ 579,252 — $ 34,477 $ 743,095 $ 579,252 149,129 (1,272) (24,607) Issuance of 2,226,779 shares of common stock 2,227 Stock based compensation 90,692 6,070 $ $ $ $ (24,474) $ (24,474) $ (6,895) (280) (31,649) $ (31,649) $ 30,723 86,351 — (58) (14,499) (419) (625) 175,723 4,068 (625) 625 — $ 991,457 — $ 991,457 110,103 — (39) (19,318) (938) (97) 239,502 4,505 (97) 97 — $1,325,175 — $1,325,175 179,852 (1,272) (24,607) 92,919 6,070 Balance at December 31, 2019 $ — $ 36,704 $ 839,857 $ 702,502 $ (926) $ — $1,578,137 See accompanying notes to consolidated financial statements. 74 HEARTLAND FINANCIAL USA, INC. CONSOLIDATED STATEMENTS OF CASH FLOWS (Dollars in thousands) For the Years Ended December 31, 2018 2017 2019 CASH FLOWS FROM OPERATING ACTIVITIES: Net income Adjustments to reconcile net income to net cash provided by operating activities: $ 149,129 $ 116,998 $ 75,272 Depreciation and amortization Provision for loan losses Net amortization of premium on securities Provision for deferred taxes Securities gains, net Unrealized gain on equity securities, net Stock based compensation (Gain) loss on sales/valuations of assets, net Loans originated for sale Proceeds on sales of loans held for sale Net gains on sales of loans held for sale (Increase) decrease in accrued interest receivable (Increase) decrease in prepaid expenses Increase (decrease) in accrued interest payable Gain on extinguishment of debt Capitalization of servicing rights Valuation adjustment on servicing rights Net excess tax benefit from stock based compensation Other, net NET CASH PROVIDED BY OPERATING ACTIVITIES CASH FLOWS FROM INVESTING ACTIVITIES: Purchase of time deposits in other financial institutions Proceeds from the sale of securities available for sale Proceeds from the sale, maturity of and principal paydowns on other investments Proceeds from the redemption of time deposits in other financial institutions Proceeds from the maturity of and principal paydowns on securities available for sale Proceeds from the maturity of and principal paydowns on securities held to maturity Proceeds from the maturity of and principal paydowns on time deposits in other financial institutions Purchase of securities available for sale Purchase of other investments Net (increase) decrease in loans Purchase of bank owned life insurance policies Proceeds from bank owned life insurance policies Proceeds from sale of mortgage servicing rights Capital expenditures and investments Net cash and cash equivalents received in acquisitions Net cash expended in divestitures Proceeds from sale of equipment Proceeds on sale of OREO and other repossessed assets NET CASH PROVIDED (USED) BY INVESTING ACTIVITIES 30,797 16,657 20,326 (414) (7,659) (525) 6,070 (8,394) (384,603) 396,290 (14,661) 1,301 (8,566) 421 (375) (1,011) 911 266 (34,786) 161,174 (258) 1,628,467 10,325 — 402,946 3,158 1,216 (2,577,106) (6,446) (90,749) (28) 1,402 35,017 (17,928) 76,071 (49,264) 903 8,304 (573,970) 30,791 24,013 25,142 2,760 (1,085) (212) 4,505 2,208 (646,019) 714,259 (16,404) (3,368) 2,364 (2) — (5,160) 46 674 (8,760) 242,750 (1,000) 727,895 1,618 8,767 237,747 15,953 6,993 (1,197,822) (3,731) (132,401) (2,228) — — (12,742) 212,197 — 2,972 11,562 (124,220) 30,144 15,563 26,961 13,263 (6,973) — 4,068 2,475 (728,681) 760,484 (15,102) (593) 576 34 (1,280) (7,358) (21) 1,246 (14,148) 155,930 — 1,456,750 2,790 12,171 222,656 10,621 34,904 (1,816,564) (1,116) 22,109 (2,000) — 6,290 (8,113) 71,089 — 4,867 10,844 27,298 75 HEARTLAND FINANCIAL USA, INC. CONSOLIDATED STATEMENTS OF CASH FLOWS, CONTINUED (Dollars in thousands) CASH FLOWS FROM FINANCING ACTIVITIES: Net increase in demand deposits Net increase (decrease) in savings accounts Net decrease in time deposit accounts Proceeds on short-term revolving credit line Repayments on short-term revolving credit line Net decrease in short-term borrowings Proceeds from short term FHLB advances Repayments of short term FHLB advances Proceeds from other borrowings Repayments of other borrowings Payment for the redemption of debt Purchase of treasury stock Proceeds from issuance of common stock Dividends paid NET CASH PROVIDED (USED) BY FINANCING ACTIVITIES Net increase in cash and cash equivalents Cash and cash equivalents at beginning of year CASH AND CASH EQUIVALENTS AT END OF PERIOD Supplemental disclosures: Cash paid for income/franchise taxes Cash paid for interest Loans transferred to OREO Transfer of premises from premises, furniture and equipment held for sale to premises, furniture and equipment, net Purchases of securities available for sale, accrued, not paid Transfer of premises from premises, furniture and equipment, net to premises, furniture and equipment held for sale Securities transferred from held to maturity to available for sale Conversion of convertible debt to common stock Conversion/redemption of Series D preferred stock to common stock Loans transferred to held for sale Deposits transferred to held for sale Stock consideration granted for acquisitions See accompanying notes to consolidated financial statements. For the Years Ended December 31, 2018 2017 2019 51,178 680,641 (81,251) — — (51,314) 512,085 (546,725) 50 (20,693) (2,125) — 661 (24,607) 517,900 105,104 273,630 378,734 37,609 80,238 8,066 4,306 11,106 $ $ $ $ $ $ 4,655 148,030 $ $ — $ — $ 32,111 76,968 92,258 $ $ $ 8,052 318,697 (221,980) 25,000 (25,000) (158,519) 462,940 (402,102) 30,131 (59,157) — (97) 489 (19,357) (40,903) 77,627 196,003 273,630 17,085 51,868 7,866 $ $ $ $ 81 $ — $ 7,660 $ — $ — $ 938 96,027 106,409 238,075 $ $ $ $ 154,394 (166,733) (79,733) 20,000 (20,000) (25,847) 251,139 (241,505) — (9,645) (13,800) (625) 963 (14,557) (145,949) 37,279 158,724 196,003 15,817 33,316 5,293 2,372 1,017 3,442 — 558 419 — — 175,196 $ $ $ $ $ $ $ $ $ $ $ $ $ 76 HEARTLAND FINANCIAL USA, INC. NOTES TO CONSOLIDATED FINANCIAL STATEMENTS ONE SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Nature of Operations - Heartland Financial USA, Inc. ("Heartland") is a multi-bank holding company with locations in Iowa, Illinois, Wisconsin, New Mexico, Arizona, Colorado, Montana, Minnesota, Kansas, Missouri, Texas and California. The principal services of Heartland, which are provided through its subsidiaries, are FDIC-insured deposit accounts and related services, and loans to businesses and individuals. The loans consist primarily of commercial and commercial real estate, agricultural and agricultural real estate, residential real estate and consumer loans. Principles of Presentation - The consolidated financial statements include the accounts of Heartland and its subsidiaries: Dubuque Bank and Trust Company; Illinois Bank & Trust; Wisconsin Bank & Trust; New Mexico Bank & Trust; Arizona Bank & Trust; Rocky Mountain Bank; Citywide Banks; Minnesota Bank & Trust; Bank of Blue Valley; Premier Valley Bank; First Bank & Trust; Citizens Finance Parent Co.; PrimeWest Mortgage Corporation; DB&T Insurance, Inc.; DB&T Community Development Corp.; Heartland Community Development, Inc.; Heartland Financial USA, Inc. Insurance Services; Citizens Finance Co.; Citizens Finance of Illinois Co.; Heartland Financial Statutory Trust IV; Heartland Financial Statutory Trust V; Heartland Financial Statutory Trust VI; Heartland Financial Statutory Trust VII; Morrill Statutory Trust I; Morrill Statutory Trust II; Sheboygan Statutory Trust I, CBNM Capital Trust I, Citywide Capital Trust III, Citywide Capital Trust IV, Citywide Capital Trust V, OCGI Statutory Trust III, OCGI Capital Trust IV, BVBC Capital Trust II, and BVBC Capital Trust III. All of Heartland’s subsidiaries are wholly-owned as of December 31, 2019. The consolidated financial statements have been prepared in accordance with U.S. generally accepted accounting principles ("GAAP") and prevailing practices within the banking industry. In preparing such financial statements, management is required to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities as of the date of the balance sheets and revenues and expenses for the years then ended. Actual results could differ significantly from those estimates. A material estimate that is particularly susceptible to significant change relates to the determination of the allowance for loan losses. Business Combinations - Heartland applies the acquisition method of accounting in accordance with the Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC") Topic 805, Business Combinations. Under the acquisition method, Heartland recognizes assets acquired, including identified intangible assets, and the liabilities assumed in acquisitions at fair value as of the acquisition date, with the acquisition-related transaction costs expensed in the period incurred. Determining the fair value of assets acquired and liabilities assumed often involves estimates based on third-party valuations, such as appraisals, or internal valuations based on discounted cash flow analyses or other valuation techniques that may include estimates of attrition, inflation, asset growth rates, discount rates, multiples of earnings or other relevant factors. In addition, the determination of the useful lives over which an intangible asset will be amortized is subjective. Cash and Cash Equivalents - For purposes of reporting cash flows, cash and cash equivalents include cash on hand, amounts due from banks, interest bearing deposits held at the Federal Reserve Bank, federal funds sold to other banks and other short- term investments. Generally, federal funds are purchased and sold for one-day periods. Trading Securities - Trading securities represent those securities Heartland intends to actively trade and are stated at fair value with changes in fair value reflected in noninterest income. Heartland had no trading securities at both December 31, 2019 and 2018. Debt Securities Available for Sale and Equity Securities - Available for sale securities consist of those securities not classified as held to maturity or trading, which management intends to hold for indefinite periods of time or that may be sold in response to changes in interest rates, prepayments or other similar factors. Available for sale securities are stated at fair value with any unrealized gain or loss, net of applicable income tax, reported as a separate component of stockholders’ equity. Security premiums and discounts are amortized/accreted using the interest method over the period from the purchase date to the expected maturity or call date of the related security. Declines in the fair value of investment securities available for sale (with certain exceptions for debt securities noted below) that are deemed to be other-than-temporary are charged to earnings as a realized loss, and a new cost basis for the securities is established. In evaluating whether impairment is other-than-temporary, Heartland considers the length of time and extent to which the fair value has been less than cost, the financial condition and near-term prospects of the issuer, and the intent and ability of Heartland to retain its investment in the issuer for a period of time sufficient to allow for any anticipated recovery in fair value in the near term. Declines in the fair value of debt securities below amortized cost are deemed to be other-than-temporary in circumstances where: (1) Heartland has the intent to sell a security; 77(2) it is more likely than not that Heartland will be required to sell the security before recovery of its amortized cost basis; or (3) Heartland does not expect to recover the entire amortized cost basis of the security. If Heartland intends to sell a security or if it is more likely than not that Heartland will be required to sell the security before recovery, an other-than-temporary impairment write-down is recognized in earnings equal to the difference between the security’s amortized cost basis and its fair value. If Heartland does not intend to sell the security and it is not more likely than not that it will be required to sell the security before recovery, the other-than-temporary impairment write-down is separated into an amount representing credit loss, which is recognized in noninterest income, and an amount related to all other factors, which is recognized in other comprehensive income. Realized securities gains or losses on securities sales (using specific identification method) and declines in value judged to be other-than-temporary are included in impairment loss on securities in the consolidated statements of income. Equity securities include Community Reinvestment Act mutual funds with readily determinable fair values and are carried at fair value. Certain equity securities do not have readily determinable fair values, such as Federal Reserve Bank stock and Federal Home Loan Bank stock, which are held for debt and regulatory purposes and are carried at cost minus impairment, if any, plus or minus changes resulting from observable price changes for the identical or similar investment of the same issuer. Heartland has not recorded any impairment or other adjustments to the carrying amount of these investments during 2019. Securities Held to Maturity - Securities which Heartland has the ability and positive intent to hold to maturity are classified as held to maturity. Such securities are stated at amortized cost, adjusted for premiums and discounts that are amortized/accreted using the interest method over the period from the purchase date to the expected maturity or call date of the related security. Unrealized losses determined to be other-than-temporary are charged to noninterest income. Loans - Interest on loans is accrued and credited to income based primarily on the principal balance outstanding. Loans are considered past due if the required principal and interest payments have not been received as of the date such payments were due. Heartland’s policy is to discontinue the accrual of interest income on any loan when, in the opinion of management, there is a reasonable doubt as to the timely collection of the interest and principal, normally when a loan is 90 days past due. When interest accruals are deemed uncollectible, interest credited to income in the current year is reversed and interest accrued in prior years is charged to the allowance for loan losses. A loan can be restored to accrual status if the borrower has resumed paying the full amount of the scheduled contractual interest and principal payments on the loan, and (1) all principal and interest amounts contractually due (including arrearages) are reasonably assured of repayment within a reasonable period of time, and (2) that there is a sustained period of repayment performance (generally a minimum of six months) by the borrower in accordance with the scheduled contractual terms. Under Heartland’s credit policies, a loan is impaired when, based on current information and events, it is probable that Heartland will be unable to collect all amounts due according to the contractual terms of the agreement. Loan impairment is measured based on the present value of expected future cash flows discounted at the loan’s effective interest rate, except where more practical, at the observable market price of the loan or the fair value of the collateral if the loan is collateral dependent. Net nonrefundable loan origination fees and certain direct costs associated with the lending process are deferred and recognized as a yield adjustment over the life of the related loan. Acquired Loans - The FASB ASC Topic 310-30 establishes accounting standards for acquired loans with deteriorated credit quality. Heartland reviews acquired loans for differences between contractual cash flows and cash flows expected to be collected from initial investment in the acquired loans to determine if those differences are attributable, at least in part, to credit quality. If those differences are attributable to credit quality, the contractually required payments received in excess of the amount of its cash flows expected at acquisition, or nonaccretable discount, is not accreted into income. FASB ASC 310-30 requires that the excess of all cash flows expected at acquisition over the initial investment in the loan be recognized as interest income using the interest method over the term of the loan. This excess is referred to as accretable discount and is recorded as a reduction of the loan balance. When a loan is paid off, the excess of any cash received over the net investment is recorded as interest income. In addition to the amount of purchase discount that is recognized at that time, income may include interest owed by the borrower prior to the acquisition of the loan, interest collected if on nonperforming status, prepayment fees and other loan fees. At acquisition, for purchased loans not subject to ASC 310-30, the purpose of the loan (e.g., business, agricultural or personal), the type of borrower (e.g., business or individual) and the type of collateral for the loan (e.g., commercial real estate, residential real estate, general business assets or unsecured) of each loan are considered in order to assign purchased loans into one of the following five loan pools: commercial, commercial real estate, agricultural and agricultural real estate, residential real estate 78and consumer. These five pools are separately maintained and tracked for each acquisition, and they are consistent with the five loan categories presented in Note 5, "Loans." For purchased loans not subject to ASC 310-30, the discount, if any, representing the excess of the amount of reasonably estimable and probable discounted future cash collections over the purchase price, is accreted into interest income using the interest method over the weighted average remaining contractual life of the loan pool. Because Heartland uses the pool method as described above, no adjustment is made to the discount of an individual loan on the specific date of a credit event with respect to such loan. Additionally, the discount is not accreted on nonperforming loans. Loans not subject to ASC 310-30 migrate from the purchased loan pools to the regular loan portfolio when the borrower requests to refinance the loan prior to maturity or renews the loan at maturity, and, in either event, signs a new loan agreement. In conjunction with the refinancing or renewal process, the new loan is evaluated in accordance with Heartland’s underwriting standards, and a credit decision is made with respect to whether the new loan should be extended. Troubled Debt Restructured Loans - Loans are considered troubled debt restructured loans ("TDR") if concessions have been granted to borrowers that are experiencing financial difficulty. The concessions granted generally involve the modification of terms of the loan, such as changes in payment schedule or interest rate, which generally would not otherwise be considered. TDRs can involve loans remaining on nonaccrual, moving to nonaccrual, or continuing on accrual status, depending on the individual facts and circumstances of the borrower. Nonaccrual TDRs are included and treated consistently with all other nonaccrual loans. In addition, all accruing TDRs are reported and accounted for as impaired loans. Generally, TDRs remain on nonaccrual until the customer has attained a sustained period of repayment performance under the modified loan terms (generally a minimum of six months). However, performance prior to the restructuring, or significant events that coincide with the restructuring, are considered in assessing whether the borrower can meet the new terms and whether the loan should be returned to or maintained on accrual status. If the borrower’s ability to meet the revised payment schedule is not reasonably assured, the loan remains on nonaccrual status. A loan that is a TDR that has an interest rate consistent with market rates at the time of restructuring and is in compliance with its modified terms in the calendar year after the year in which the restructuring took place is no longer considered a TDR but remains an impaired loan. To be considered in compliance with its modified terms, a loan that is a TDR must be in accrual status and must be current or less than 30 days past due under the modified repayment terms; however, the loan will continue to be considered impaired. A loan that has been modified at a below market rate will remain classified as a TDR and an impaired loan. If the borrower’s financial conditions improve to the extent that the borrower qualifies for a new loan with market terms, the new loan will not be considered a TDR or impaired if Heartland's credit analysis shows the borrower's ability to perform under scheduled terms. Loans Held for Sale - Loans held for sale are stated at the lower of cost or fair value on an aggregate basis. Gains or losses on sales are recorded in noninterest income. Direct loan origination costs and fees are deferred at origination of the loan. These deferred costs and fees are recognized in noninterest income as part of the gain or loss on sales of loans upon sale of the loan. At December 31, 2019, loans held for sale primarily consisted of 1-4 family residential mortgages. At December 31, 2018, loans held for sale consisted of 1-4 family residential mortgages, loans held for sale in conjunction with pending branch sales, and the loan portfolios of Heartland's consumer finance subsidiaries. Deposits Held for Sale - Deposits held for sale are stated at the lower of cost or fair value on an aggregate basis. Mortgage Servicing and Transfers of Financial Assets - Heartland regularly sells residential mortgage loans to others, primarily government sponsored entities, on a non-recourse basis. Sold loans are not included in the accompanying consolidated balance sheets. Heartland generally retains the right to service the sold loans for a fee. During 2019, the mortgage servicing rights of Dubuque Bank and Trust Company were sold. PrimeWest Mortgage Corporation, a wholly-owned subsidiary of Heartland's First Bank and Trust subsidiary, serviced mortgage loans primarily for government sponsored entities with aggregate unpaid principal balance of $616.7 million and $648.9 million, at December 31, 2019 and 2018, respectively. Allowance for Loan Losses - The allowance for loan losses is maintained at a level estimated by management to provide for known and inherent risks in the loan portfolios. The allowance is based upon a continuing review of past loan loss experience, current economic conditions, volume growth, the underlying collateral value of the loans and other relevant factors. Loans which are deemed uncollectible are charged off and deducted from the allowance. Provisions for loan losses and recoveries on previously charged-off loans are added to the allowance. 79Reserve for Unfunded Commitments - This reserve is maintained at a level that, in the opinion of management, is appropriate to absorb probable losses associated with Heartland’s commitment to lend funds under existing agreements such as letters or lines of credit. Management determines the appropriateness of the reserve for unfunded commitments based upon reviews of delinquencies, current economic conditions, the risk characteristics of the various categories of commitments and other relevant factors. The reserve is based on estimates, and ultimate losses may vary from the current estimates. These estimates are evaluated on a regular basis and, as adjustments become necessary, they are reported in earnings in the periods in which they become known. Provisions for unfunded commitment losses are added to the reserve for unfunded commitments, which is included in the Accrued Expenses and Other Liabilities section of the consolidated balance sheets. Premises, Furniture and Equipment, net - Premises, furniture and equipment are stated at cost less accumulated depreciation. The provision for depreciation of premises, furniture and equipment is determined by straight-line and accelerated methods over the estimated useful lives of 18 to 39 years for buildings, 15 years for land improvements and 3 to 7 years for furniture and equipment. Premises, Furniture and Equipment Held for Sale - Premises, furniture and equipment are stated at the estimated fair value less disposal costs. Subsequent write-downs and gains or losses on the sales are recorded to loss on sales/valuation of assets, net. Other Real Estate - Other real estate represents property acquired through foreclosures and settlements of loans. Property acquired is recorded at the estimated fair value of the property less disposal costs. The excess of carrying value over fair value less disposal costs is charged against the allowance for loan losses. Subsequent write downs estimated on the basis of later valuations and gains or losses on sales are charged to loss on sales/valuation of assets, net. Expenses incurred in maintaining such properties are charged to other real estate and loan collection expenses. Goodwill - Goodwill represents the excess of the purchase price of acquired subsidiaries’ net assets over their fair value at the purchase date. Heartland assesses goodwill for impairment annually, and more frequently if events occur which may indicate possible impairment, and assesses goodwill at the reporting unit level, also giving consideration to overall enterprise value as part of that assessment. In evaluating goodwill for impairment, Heartland first assesses qualitative factors to determine whether it is more likely than not (that is, a likelihood of more than 50%) that the fair value of a reporting unit is less than its carrying amount. If Heartland concludes that it is more likely than not that the fair value of a reporting unit is more than its carrying value, then no further testing of goodwill assigned to the reporting unit is required. However, if Heartland concludes that it is more likely than not that the fair value of a reporting unit is less than its carrying value, then Heartland performs a two-step goodwill impairment test to identify potential goodwill impairment and measure the amount of goodwill impairment to recognize, if any. In the first step, the fair value of a reporting unit is compared to its carrying amount, including goodwill. If the fair value of the reporting unit exceeds its carrying amount, goodwill is not considered impaired and it is not necessary to continue to step two of the impairment process. If the fair value of the reporting unit is less than the carrying amount, step two is performed. In step two, the implied fair value of goodwill is compared to the carrying value of the reporting unit's goodwill. The implied fair value of goodwill is computed as a residual value after allocating the fair value of the reporting unit to its assets and liabilities. Heartland estimates the fair value of its reporting units using market multiples of comparable entities, including recent transactions, or a combination of market multiples and discounted cash flow methodology. These methods incorporate assumptions specific to the entity, such as the use of financial forecasts. Core Deposit Intangibles and Customer Relationship Intangibles, Net - Core deposit intangibles are amortized over 8 to 18 years on an accelerated basis. Customer relationship intangibles are amortized over 22 years on an accelerated basis. Annually, Heartland reviews these intangible assets for events or circumstances that may indicate a change in the recoverability of the underlying basis. Servicing Rights, Net - Mortgage and commercial servicing rights associated with loans originated and sold, where servicing is retained, are initially capitalized at fair value and recorded on the consolidated statements of income as a component of gains on sale of loans held for sale. The values of these capitalized servicing rights are amortized as an offset to the loan servicing income earned in relation to the servicing revenue expected to be earned. The carrying values of these rights are reviewed quarterly for impairment based on the calculation of their fair value as performed by an outside third party. For purposes of measuring impairment, the rights are stratified into certain risk characteristics including loan type and loan term. As of December 31, 2019, a valuation allowance of $114,000 was required on Heartland's mortgage servicing rights with an original term of 15 years, and a valuation allowance of $797,000 was required on Heartland's mortgage servicing rights with an original term of 30 years. At December 31, 2018, a valuation allowance of 80$20,000 was required on Heartland's mortgage servicing rights with an original term of 15 years, and a valuation allowance of $38,000 was required on Heartland's mortgage servicing rights with an original term of 30 years. Cash Surrender Value on Life Insurance - Heartland and its subsidiaries have purchased life insurance policies on the lives of certain officers. The one-time premiums paid for the policies, which coincide with the initial cash surrender value, are recorded as an asset. Increases or decreases in the cash surrender value, other than proceeds from death benefits, are recorded as noninterest income in income on bank owned life insurance. Proceeds from death benefits first reduce the cash surrender value attributable to the individual policy and then any additional proceeds are recorded in other noninterest income. Income Taxes - Heartland and its subsidiaries file a consolidated federal income tax return and separate or combined income or franchise tax returns as required by the various states. Heartland recognizes certain income and expenses in different time periods for financial reporting and income tax purposes. The provision for deferred income taxes is based on an asset and liability approach and represents the change in deferred income tax accounts during the year, including the effect of enacted tax rate changes. A valuation allowance is provided to reduce deferred tax assets if their expected realization is deemed not to be more likely than not. A tax position is recognized as a benefit only if it is "more likely than not" that the tax position would be sustained in a tax examination. The amount recognized is the largest amount of tax benefit that is greater than 50% likely of being realized on examination. Heartland recognizes interest and penalties related to income tax matters in income tax expense. Derivative Financial Instruments - Heartland uses derivative financial instruments as part of its interest rate risk management, which includes interest rate swaps, certain interest rate lock commitments and forward sales of securities related to mortgage banking activities. FASB ASC Topic 815 establishes accounting and reporting standards for derivative instruments, including certain derivative instruments embedded in other contracts, and for hedging activities. As required by ASC 815, Heartland records all derivatives on the consolidated balance sheets at fair value. The accounting for changes in the fair value of derivatives depends on the intended use of the derivative and the resulting designation. Derivatives used to hedge the exposure to variability in expected future cash flows, or other types of forecasted transactions, are considered cash flow hedges. To qualify for hedge accounting, Heartland must comply with the detailed rules and documentation requirements at the inception of the hedge, and hedge effectiveness is assessed at inception and periodically throughout the life of each hedging relationship. Hedge ineffectiveness, if any, is measured periodically throughout the life of the hedging relationship. For derivatives designated as cash flow hedges, the effective portion of changes in the fair value of the derivative is initially reported in other comprehensive income (loss) and subsequently reclassified to interest income or expense when the hedged transaction affects earnings, while the ineffective portion of changes in the fair value of the derivative, if any, is recognized immediately in other noninterest income. Heartland assesses the effectiveness of each hedging relationship by comparing the cumulative changes in cash flows of the derivative hedging instrument with the cumulative changes in cash flows of the designated hedged item or transaction. No component of the change in the fair value of the hedging instrument is excluded from the assessment of hedge effectiveness. Heartland has fair value hedging relationships at December 31, 2019. Heartland uses hedge accounting in accordance with ASC 815, with the unrealized gains and losses, representing the change in fair value of the derivative and the change in fair value of the risk being hedged on the related loan, being recorded in the consolidated statements of income. The ineffective portions of the unrealized gains or losses, if any, are recorded in interest income and interest expense in the consolidated statements of income. Heartland uses statistical regression to assess hedge effectiveness, both at the inception of the hedge as well as on a continual basis. The regression analysis involves regressing the periodic change in fair value of the hedging instrument against the periodic changes in the fair value of the asset being hedged due to changes in the hedge risk. Heartland does not use derivatives for trading or speculative purposes. Derivatives not designated as hedges are not speculative and are used to manage Heartland’s exposure to interest rate movements and other identified risks, but do not meet the strict hedge accounting requirements of ASC 815. Mortgage Derivatives - Heartland uses interest rate lock commitments to originate residential mortgage loans held for sale and forward commitments to sell residential mortgage loans and mortgage backed securities. These commitments are considered derivative instruments. The fair value of these commitments is recorded on the consolidated balance sheets with the changes in fair value recorded in the consolidated statements of income as a component of gains on sale of loans held for sale. These derivative contracts are designated as free standing derivative contracts and are not designated against specific assets and liabilities on the consolidated balance sheets or forecasted transactions and therefore do not qualify for hedge accounting treatment. 81Fair Value Measurements - Fair value represents the estimated price at which an orderly transaction to sell an asset or transfer a liability would take place between market participants at the measurement date under current market conditions (i.e. an exit price concept). Fair value measurement is based upon quoted prices, if available. If quoted prices are not available, fair values are measured using discounted cash flow or other valuation techniques. Inputs into the valuation methods are subjective in nature, involve uncertainties, and require significant judgment and therefore cannot be determined with precision. Accordingly, the derived fair value estimates presented herein are not necessarily indicative of the amounts Heartland could realize in a current market exchange. Assets and liabilities are categorized into three levels based on the markets in which the assets and liabilities are traded and the reliability of the assumptions used to determine the fair value. In instances where the determination of the fair value measurement is based on inputs from different levels of the fair value hierarchy, the level in the fair value hierarchy in which the entire fair value measurement falls is based on the lowest level input that is significant to the fair value measurement in its entirety. Heartland's assessment of the significance of a particular input to the fair value measurement in its entirety requires judgment and considers factors specific to the asset or liability. Below is a brief description of each fair value level: Level 1 — Valuation is based upon quoted prices for identical instruments in active markets. Level 2 — Valuation is based upon quoted prices for similar instruments in active markets, or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market. Level 3 — Valuation is generated from model-based techniques that use at least one significant assumption not observable in the market. These unobservable assumptions reflect estimates of assumptions that market participants would use in pricing the asset or liability. Valuation techniques include use of option pricing models, discounted cash flow models and similar techniques. Treasury Stock - Treasury stock is accounted for by the cost method, whereby shares of common stock reacquired are recorded at their purchase price. When treasury stock is reissued, any difference between the sales proceeds, or fair value when issued for business combinations, and the cost is recognized as a charge or credit to capital surplus. Trust Department Assets - Property held for customers in fiduciary or agency capacities is not included in the accompanying consolidated balance sheets because such items are not assets of the Heartland banks. Earnings Per Share - Basic earnings per share is determined using net income available to common stockholders and weighted average common shares outstanding. Diluted earnings per share is computed by dividing net income available to common stockholders by the weighted average common shares and assumed incremental common shares issued. Amounts used in the determination of basic and diluted earnings per share for the years ended December 31, 2019, 2018 and 2017, are shown in the table below: (Dollars and number of shares in thousands, except per share data) 2019 2018 2017 Net income attributable to Heartland Preferred dividends Interest expense on convertible preferred debt Net income available to common stockholders $ 149,129 $ 116,998 $ 75,272 — — (39) — $ 149,129 $ 116,959 $ Weighted average common shares outstanding for basic earnings per share Assumed incremental common shares issued upon vesting of restricted stock units Weighted average common shares for diluted earnings per share 35,991 71 36,062 33,012 201 33,213 Earnings per common share — basic Earnings per common share — diluted $ $ 4.14 4.14 $ $ 3.54 3.52 $ $ (58) 12 75,226 28,168 258 28,426 2.67 2.65 82Subsequent Events - Heartland has evaluated subsequent events that may require recognition or disclosure through the filing date of this Annual Report on Form 10-K with the SEC. On February 11, 2020, Heartland entered into a definitive merger agreement to acquire AIM Bancshares, Inc., and its wholly- owned subsidiary, AimBank, headquartered in Levelland, Texas. See Note 2, "Acquisitions," for further details regarding this acquisition. Effect of New Financial Accounting Standards - In February 2016, the FASB issued ASU 2016-02, "Leases (Topic 842)." Topic 842 requires a lessee to recognize leases on-balance sheet and disclose key information about leasing arrangements. The new standard established a right-of-use model (ROU) that requires a lessee to recognize a ROU asset and lease liability on the balance sheet for all leases with a term longer than 12 months. Leases are classified as financing or operating, with classification affecting the pattern and classification of expense recognition in the income statement. The amendment was effective for fiscal years beginning after December 15, 2018, including interim periods within those fiscal years, and was to be applied on a modified retrospective basis. Heartland leases certain properties and equipment under operating leases that resulted in recognition of lease assets and lease liabilities on the consolidated balance sheets under the ASU; however the majority of Heartland's properties and equipment are owned, not leased. The modified retrospective approach included a number of optional practical expedients that entities may elect to apply. These practical expedients related to the identification and classification of leases that commenced before the effective date, initial direct costs for leases that commenced before the effective date, and the ability to use hindsight in evaluating lessee options to extend or terminate a lease or to purchase the underlying asset. Early adoption was permitted. In January 2018, the FASB issued an amendment to provide entities with the optional practical expedient to not evaluate existing or expired land easements that were previously not accounted for as leases under Topic 840. In July 2018, the FASB issued ASU 2018-11, "Leases - Targeted Improvements" to provide entities with relief from the costs of implementing certain aspects of the new leasing standard. Specifically, under the amendments in ASU 2018-11, entities could have elected not to recast the comparative periods presented when transitioning to the new leasing standard, and lessors could have elected not to separate lease and non-lease components when certain conditions are met. The amendments had the same effective date as ASU 2016-02. Heartland adopted the accounting standard on January 1, 2019, on a modified retrospective basis, as required, and has not restated comparative periods. Heartland adopted the practical expedients, which allow for existing leases to be accounted for under previous guidance with the exception of balance sheet recognition for lessees. The adoption of the new standard resulted in the recording of ROU assets and lease liabilities of approximately $25.9 million and $27.6 million, respectively, and a net deferred tax asset of $440,000 on January 1, 2019. The difference between the lease assets, lease liabilities and net deferred tax assets, which was $1.3 million, was recorded as an adjustment to retained earnings. The adoption of the standard did not impact Heartland's results of operations or liquidity. See Note 23, "Leases", for more information on Heartland's leases. In June 2016, the FASB issued ASU 2016-13, "Financial Instruments - Credit Losses (Topic 326)." The amendments in this ASU require a financial asset (or a group of financial assets) measured at amortized cost basis to be presented at the net amount expected to be collected. The allowance for credit losses is a valuation account that is deducted from the amortized cost basis of the financial asset(s) to present the net carrying value at the amount expected to be collected on the financial asset. The amendments in this ASU indicate that an entity should not use the length of time a security has been in an unrealized loss position to avoid recording a credit loss. In addition, in determining whether a credit loss exists, the amendments in this ASU also remove the requirements to consider the historical and implied volatility of the fair value of a security and recoveries or declines in fair value after the balance sheet date. The amendment is effective for fiscal years beginning after December 15, 2019, including interim periods within those fiscal years. An entity may adopt the amendments earlier as of the fiscal years beginning after December 15, 2018, including interim periods within those fiscal years. Heartland adopted the accounting standard on January 1, 2020, as required. In April 2019, the FASB also issued ASU 2019-04, "Codification Improvements to Topic 326, Financial Instruments - Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments." As it relates to current expected credit losses, this guidance amends certain provisions contained in ASU 2016-13, particularly with regards to the inclusion of accrued interest in the definition of amortized cost, as well as clarifying the extension and renewal options that are not unconditionally cancelable by the entity that are included in the original or modified contract should be considered in the entity's determination of expected credit losses. Upon adoption of ASU 2016-13, a cumulative- effect adjustment to retained earnings will be recorded as of the beginning of the first reporting period in which the guidance is effective. Heartland's preparation for the adoption of this standard included: • • Entering into an agreement with a third party vendor for consulting services and a technology solution. Implementing a technology solution and producing quarterly parallel runs in 2019. 83• Entering into an agreement with a third party to validate the new expected loss rate model, completing the first phase of this validation including implementing recommended changes, and starting the second phase of model validation, which includes methodology documentation review and internal controls testing. Management currently expects the adoption of ASU 2016-13 will result in an increase of $17.6 million to $28.2 million in the allowance for loan losses and the reserve for unfunded commitments. Because management is finalizing and refining its controls and processes, the ultimate impact of the adoption of ASU 2016-13 as of January 1, 2020, could differ from the current expectation. The expected increase is a result of changing from an "incurred loss" model, which encompasses an allowance for current known and inherent losses within the portfolio to an "expected loss" model, which encompasses allowances for losses expected to be incurred over the life of the portfolio including unused loan commitments, as well as establishing an allowance for $1.80 billion of gross loans covered under purchase accounting valuations at December 31, 2019. Furthermore, ASU 2016-13 requires that an allowance for expected credit losses for certain debt securities and other financial assets is established; however management does not expect these allowances to be significant. The adoption of ASU 2016-13 is not expected to have a significant impact on Heartland's regulatory capital ratios. In January 2017, the FASB issued ASU 2017-04, "Intangibles - Goodwill and Other (Topic 350)." This amendment is to simplify the subsequent measurement of goodwill by eliminating step two from the goodwill impairment test. Instead, an entity will perform only step one of its quantitative goodwill impairment test by comparing the fair value of a reporting unit with its carrying amount, and then recognizing the impairment charge for the amount by which the carrying amount exceeds the reporting unit's fair value; however, the loss recognized cannot exceed the total amount of goodwill allocated to that reporting unit. An entity will still have the option to perform a qualitative assessment for a reporting unit to determine if the quantitative step one impairment test is necessary. This amendment is effective for annual or interim goodwill impairment tests in fiscal years beginning after December 15, 2019, and should be applied prospectively. Early adoption is permitted, including in an interim period for impairment tests performed after January 1, 2017. Heartland intends to adopt this ASU in the third quarter of 2020, consistent with the annual impairment test as of September 30, 2020, and is currently evaluating the potential impact of this guidance on its results of operations, financial position and liquidity. In March 2017, the FASB issued ASU 2017-08, "Receivables - Nonrefundable Fee and Other Costs (Subtopic 310-20)." These amendments shorten the amortization period for certain callable debt securities held at a premium. Specifically, the amendments require the premium to be amortized to the earliest call date. The amendments do not require an accounting change for securities held at a discount. Discounts continue to be amortized to maturity. These amendments are effective for public business entities for fiscal years and interim periods within those fiscal years, beginning after December 15, 2018. Early adoption was permitted, including adoption in an interim period. If any entity early adopts the amendments in an interim period, any adjustments must be reflected as of the beginning of the fiscal year that includes the interim period. The amendments must be applied and Heartland applied these amendments on a modified retrospective basis, with a cumulative-effect adjustment directly to retained earnings as of the beginning of the period of adoption. Heartland adopted this ASU on January 1, 2019, as required, and determined these amendments did not have a material impact on its results of operations, financial position and liquidity. In August 2017, the FASB issued ASU 2017-12, "Derivatives and Hedging: Targeted Improvements to Accounting for Hedging Activities." The purpose of this updated guidance is to better align a company’s financial reporting for hedging activities with the economic objectives of those activities. ASU 2017-12 is effective for public business entities for fiscal years beginning after December 15, 2018, with early adoption, including adoption in an interim period, permitted. For a closed portfolio of prepayable financial assets or one or more beneficial interests secured by a portfolio of prepayable financial instruments, this ASU permits an entity to designate an amount that is not expected to be affected by prepayments, defaults, and other events affecting the timing and amount of cash flows (the "last-of-layer" method). Under this designation, prepayment risk is not incorporated into the measurement of the hedged item. ASU 2017-12 requires a modified retrospective transition method in which Heartland will recognize the cumulative effect of the change on the opening balance of each affected component of equity on the balance sheet as of the date of adoption. Heartland adopted this ASU on January 1, 2019, as required, and as a result of the adoption, $148.0 million of held to maturity securities were reclassified to available for sale debt securities carried at fair value. There was no impact to Heartland's results of operations, or liquidity as a result of the adoption of this amendment. In August 2018, the FASB issued ASU 2018-13, "Disclosure Framework - Changes to the Disclosure Requirements for Fair Value Measurement." This ASU eliminates, adds and modifies certain disclosure requirements for fair value measurements. Among the changes, entities will no longer be required to disclose the amount of and reasons for transfers between Level 1 and Level 2 of the fair value hierarchy but will be required to disclose the range and weighted average used to develop significant unobservable inputs for Level 3 fair value measurements. ASU 2018-13 is effective for interim and annual reporting periods beginning after December 15, 2019, and early adoption is permitted. Entities are also allowed to elect early adoption for the 84eliminated or modified disclosure requirements and delay adoption of the new disclosure requirements until their effective date. Heartland intends to adopt this ASU in 2020, as required, and because the ASU only revises disclosure requirements, the adoption of this ASU will not have a material impact on Heartland's results of operations, financial position and liquidity. In August 2018, the FASB issued ASU 2018-15, "Intangible-Goodwill and Other-Internal Use Software (Subtopic 350-40): Customer's Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement that is a Service Contract." The amendment aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software. The amendments in this update require an entity in a hosting arrangement that is a service contract to follow the guidance in Subtopic 350-40 to determine which implementation costs to capitalize as an asset related to the service contract and which costs to expense. The amendments also require the entity to expense the capitalized implementation costs of a hosting arrangement that is a service contract over the term of the hosting arrangement. The amendment is effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years, and the amendment can be applied either retrospectively or prospectively to all implementation costs incurred after the date of adoption. Early adoption was permitted. Heartland early adopted this ASU using the prospective approach in the second quarter of 2019, and the adoption did not have a material impact on its results of operations, financial position and liquidity. In October 2018, the FASB issued ASU 2018-16, "Derivatives and Hedging (Topic 815): Inclusion of the Secured Overnight Financing Rate (SOFR) Overnight Index Swap (OIS) Rate as a Benchmark Interest Rate for Hedge Accounting." In the United States, eligible benchmark interest rates under Topic 815 are interest rates on direct Treasury obligations of the U.S. government ("UST"), the London Interbank Offered Rate ("LIBOR") swap rate, and the Overnight Index Swap ("OIS") Rate based on the Fed Funds Effective Rate. When the FASB issued ASU 2017-12, Derivatives and Hedging (Topic 815): Targeted Improvements to Accounting for Hedging Activities, in August 2017, it introduced the Securities Industry and Financial Markets Association ("SIFMA") Municipal Swap Rate as the fourth permissible U.S. benchmark rate. The new ASU adds the OIS rate based on the Secured Overnight Financing Rate ("SOFR") as a U.S. benchmark interest rate to facilitate the LIBOR to SOFR transition and provide sufficient lead time for entities to prepare for changes to interest rate risk hedging strategies for both risk management and hedge accounting purposes. The amendments in this update became effective for fiscal years beginning after December 15, 2018, and interim periods within those fiscal years and the financial statement impact immediately upon adoption was immaterial. The future financial statement impact will depend on any new contracts entered into using new benchmark rates, as well as any existing contracts that get migrated from LIBOR to new benchmark interest rates. Heartland is currently evaluating the impact of the transition from LIBOR as an interest rate benchmark to other potential alternative reference rates, including but not limited to the SOFR. Currently, Heartland has adjustable rate loans, several debt obligations and derivative instruments in place that reference LIBOR-based rates. The transition from LIBOR is estimated to take place at the end of 2021, and management will continue to actively assess the related opportunities and risks involved in this transition. In December 2019, the FASB issued ASU 2019-12, "Income Taxes (Topic 740) - Simplifying the Accounting for Income Taxes." The guidance issued in this update simplifies the accounting for income taxes by eliminating certain exceptions to the guidance in ASC 740 related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period and the recognition for deferred tax liabilities for outside basis differences. ASU 2019-12 also simplifies aspects of the accounting for franchise taxes and enacted changes in tax laws or rates and clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill. Heartland intends to adopt this ASU on January 1, 2021, as required, and the adoption is not expected to have a material impact on its results of operations, financial position and liquidity. 85TWO ACQUISITIONS Pending Acquisition AIM Bancshares, Inc. On February 11, 2020, Heartland entered into a definitive merger agreement to acquire AIM Bancshares, Inc., and its wholly- owned subsidiary, AimBank, headquartered in Levelland, Texas. As of the announcement date, the shares of Heartland common stock to be issued in the transaction along with cash to be paid to holders of AIM Bancshares, Inc. common stock and the cash to be paid to holders of in-the-money options to purchase AIM Bancshares, Inc. common stock, had an aggregate value of approximately $280.4 million. Simultaneous with the closing of the transaction, AimBank will merge into Heartland's Texas- based subsidiary, First Bank & Trust, and the combined entity will operate as First Bank & Trust. The amount of the merger consideration is subject to fluctuations in the price of Heartland common stock and certain potential adjustments, and the transaction is subject to customary closing conditions. As of December 31, 2019, AimBank had total assets of $1.78 billion, $1.16 billion of net loans outstanding, and $1.54 billion of deposits. Because the merger agreement was signed on February 11, 2020, and the transaction is expected to close in the third quarter of 2020, the transaction has no impact on Heartland's 2019 consolidated financial statements. Rockford Bank and Trust Company On November 30, 2019, Heartland's Illinois Bank & Trust subsidiary completed its acquisition of substantially all of the assets and substantially all of the deposits and certain other liabilities of Rockford Bank and Trust Company, headquartered in Rockford, Illinois. Rockford Bank and Trust Company was a wholly-owned subsidiary of Moline, Illinois-based QCR Holdings, Inc. As of the closing date, Rockford Bank and Trust Company had, at fair value, total assets of $495.7 million, which included $354.0 million of gross loans held to maturity, and $430.3 million of deposits. The all-cash payment was approximately $46.6 million. Blue Valley Ban Corp. On May 10, 2019, Heartland completed the acquisition of Blue Valley Ban Corp. and its wholly-owned subsidiary, Bank of Blue Valley, headquartered in Overland Park, Kansas. Based on Heartland's closing common stock price of $44.78 per share on May 10, 2019, the aggregate consideration paid to Blue Valley Ban Corp. common shareholders was $92.3 million, which was paid by delivery of 2,060,258 shares of Heartland common stock. On the closing date, in addition to this merger consideration, Heartland provided Blue Valley Ban Corp. the funds necessary to repay outstanding debt of $6.9 million, and Heartland assumed $16.1 million of trust preferred securities at fair value. Immediately following the closing of the transaction, Bank of Blue Valley was merged with and into Heartland's wholly-owned Kansas subsidiary, Morrill & Janes Bank and Trust Company, and the combined entity operates under the Bank of Blue Valley brand. As of the closing date, Blue Valley Ban Corp. had, at fair value, total assets of $766.2 million, total loans held to maturity of $542.0 million, and total deposits of $617.1 million. The transaction was a tax-free reorganization with respect to the stock consideration received by the stockholders of Blue Valley Ban Corp. Signature Bancshares, Inc. On February 23, 2018, Heartland completed the acquisition of Signature Bancshares, Inc., parent company of Signature Bank, headquartered in Minnetonka, Minnesota. Under the terms of the definitive merger agreement, Heartland acquired Signature Bancshares, Inc. in a transaction valued at approximately $61.4 million, of which $7.8 million was cash, and the remainder was settled by delivery of 1,000,843 shares of Heartland common stock. Simultaneous with the close, Signature Bank merged into Heartland's wholly-owned Minnesota Bank & Trust subsidiary, and the combined entity operates under the Minnesota Bank & Trust brand name. The transaction included, at fair value, total assets of $427.1 million, including $324.5 million of gross loans held to maturity, and deposits of $357.3 million. On the closing date, Heartland provided Signature Bancshares, Inc. the funds necessary to repay outstanding subordinated debt of $5.9 million. The transaction was a tax-free reorganization with respect to the stock consideration received by the stockholders of Signature Bancshares, Inc. First Bank Lubbock Bancshares, Inc. On May 18, 2018, Heartland completed the acquisition of Lubbock, Texas based First Bank Lubbock Bancshares, Inc., parent company of First Bank & Trust, and PrimeWest Mortgage Corporation, which is a wholly-owned subsidiary of First Bank & Trust. Under the terms of the definitive merger agreement, Heartland acquired FBLB in a transaction valued at approximately $189.9 million, of which $5.5 million was cash, and the remainder was settled by delivery of 3,350,664 shares of Heartland common stock. On the closing date, in addition to this merger consideration, Heartland provided First Bank Lubbock Bancshares, Inc. the funds necessary to repay outstanding debt of $3.9 million, and Heartland assumed $8.2 million of trust preferred securities at fair value. Immediately after the close of the transaction, Heartland paid $13.3 million to the holders of First Bank Lubbock Bancshares Inc.'s stock appreciation rights. The transaction included, at fair value, total assets of $1.12 billion, including $681.1 million of gross loans held to maturity, and deposits of $893.8 million. Upon closing of the 86 transaction, First Bank & Trust became a wholly-owned subsidiary of Heartland and continues to operate under its current name and management team as Heartland's eleventh state-chartered bank. The transaction was a tax-free reorganization with respect to the stock consideration received by the stockholders of First Bank Lubbock Bancshares, Inc. The assets and liabilities of First Bank Lubbock Bancshares, Inc. were recorded on the consolidated balance sheet at the estimated fair value on the acquisition date. The following table represents, in thousands, the amounts recorded on the consolidated balance sheet as of May 18, 2018: As of May 18, 2018 Fair value of consideration paid: Common stock (3,350,664 shares) Cash Total consideration paid Fair value of assets acquired Cash and cash equivalents Securities: Carried at fair value Other securities Loans held for sale Loans held to maturity Premises, furniture and equipment, net Other real estate, net Mortgage servicing rights Core deposit intangibles and customer relationships, net Cash surrender value on life insurance Other assets Total assets Fair value of liabilities assumed Deposits Other borrowings Other liabilities Total liabilities assumed Fair value of net assets acquired Goodwill resulting from acquisition $ $ 184,454 5,451 189,905 212,105 1,788 3,268 31,050 681,080 23,271 379 6,995 13,908 14,997 7,185 996,026 893,827 12,077 21,580 927,484 68,542 121,363 Heartland recognized $121.4 million of goodwill in conjunction with the acquisition of First Bank Lubbock Bancshares, Inc., which is calculated as the excess of both the consideration exchanged and the liabilities assumed as compared to the fair value of identifiable assets acquired. Goodwill resulted from the expected operational synergies, enhanced market area, cross-selling opportunities and expanded business lines. See Note 6 for further information on goodwill. Heartland incurred $1.1 million of pre-tax merger related expenses in the year ended December 31, 2018, associated with the First Bank Lubbock Bancshares, Inc. acquisition. The merger expenses are reflected on the consolidated statements of income for the applicable period and are reported primarily in the categories of professional fees and other noninterest expenses. Acquired loans were preliminarily recorded at fair value based on a discounted cash flow valuation methodology that considers, among other things, projected default rates, loss given defaults and recovery rates. No allowance for credit losses was carried over from the acquisition. The balance of nonaccrual loans on the acquisition date was $7.6 million. 87THREE CASH AND DUE FROM BANKS The Heartland banks are required to maintain certain average cash reserve balances as a non-member bank of the Federal Reserve System. The reserve balance requirements at December 31, 2019 and 2018, were $46.8 million and $15.2 million, respectively. FOUR SECURITIES The amortized cost, gross unrealized gains and losses and estimated fair values of debt securities available for sale and equity securities with a readily determinable fair value as of December 31, 2019, and December 31, 2018, are summarized in the table below, in thousands: Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Estimated Fair Value December 31, 2019 U.S. government corporations and agencies $ 9,844 $ 49 $ — $ 9,893 Mortgage and asset-backed securities Obligations of states and political subdivisions Total debt securities Equity securities with a readily determinable fair value Total December 31, 2018 U.S. government corporations and agencies Mortgage and asset-backed securities Obligations of states and political subdivisions Total debt securities Equity securities Total 2,579,081 704,073 3,292,998 18,435 $ 3,311,433 $ 32,075 2,061,358 382,101 2,475,534 17,086 $ $ 17,200 12,516 29,765 — 29,765 3 3,740 919 4,662 — $ $ (19,003) 2,577,278 (9,399) 707,190 (28,402) 3,294,361 — 18,435 (28,402) $ 3,312,796 (127) $ 31,951 (38,400) 2,026,698 (8,046) 374,974 (46,573) 2,433,623 — 17,086 $ 2,492,620 $ 4,662 $ (46,573) $ 2,450,709 On January 1, 2019, Heartland adopted ASU 2017-12, and as a result of the adoption, $148.0 million of held to maturity debt securities were transferred to debt securities available for sale. The securities were transferred at book value on the date of the transfer. Equity securities include money market accounts that totaled $18.4 million at carrying value and $18.4 million at fair value at December 31, 2019. The portion of unrealized net gains on equity securities recognized in current earnings during 2019, which related to securities still held at December 31, 2019, totaled $525,000. The amortized cost, gross unrealized gains and losses and estimated fair values of held to maturity securities as of December 31, 2019, and December 31, 2018, are summarized in the table below, in thousands: December 31, 2019 Obligations of states and political subdivisions Total December 31, 2018 Obligations of states and political subdivisions Total Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Estimated Fair Value $ $ 91,324 91,324 $ 236,283 $ 236,283 $ $ $ $ 9,160 9,160 9,554 9,554 $ $ $ $ — $ 100,484 — $ 100,484 (496) $ 245,341 (496) $ 245,341 No transfers from available for sale to held to maturity were made in 2019 or 2018. 88 The amortized cost and estimated fair value of investment securities carried at fair value at December 31, 2019, by contractual maturity are as follows, in thousands. Expected maturities will differ from contractual maturities because issuers may have the right to call or prepay obligations with or without penalties. Due in 1 year or less Due in 1 to 5 years Due in 5 to 10 years Due after 10 years Total debt securities Mortgage and asset-backed securities Equity securities with a readily determinable fair value Total investment securities December 31, 2019 Amortized Cost Estimated Fair Value 12,121 $ 28,111 76,299 597,386 713,917 2,579,081 18,435 3,311,433 $ 12,171 28,434 77,942 598,536 717,083 2,577,278 18,435 3,312,796 $ $ The amortized cost and estimated fair value of debt securities held to maturity at December 31, 2019, by contractual maturity are as follows, in thousands. Expected maturities will differ from contractual maturities because issuers may have the right to call or prepay obligations with or without penalties. Due in 1 year or less Due in 1 to 5 years Due in 5 to 10 years Due after 10 years Total investment securities December 31, 2019 Amortized Cost Estimated Fair Value $ $ 2,443 $ 17,604 59,708 11,569 91,324 $ 2,472 18,153 64,775 15,084 100,484 As of December 31, 2019, securities with a carrying value of $509.6 million were pledged to secure public and trust deposits, short-term borrowings and for other purposes as required and permitted by law. Gross gains and losses realized related to sales of securities carried at fair value for the years ended December 31, 2019, 2018 and 2017 are summarized as follows, in thousands: Available for Sale Securities sold: Proceeds from sales Gross security gains Gross security losses 2019 2018 2017 $ $ 1,628,467 11,774 4,115 727,895 3,661 2,576 $ 1,456,750 10,585 3,812 89 The following tables summarize, in thousands, the amount of unrealized losses, defined as the amount by which cost or amortized cost exceeds fair value, and the related fair value of investments with unrealized losses in Heartland's securities portfolio as of December 31, 2019, and December 31, 2018. The investments were segregated into two categories: those that have been in a continuous unrealized loss position for less than 12 months and those that have been in a continuous unrealized loss position for 12 or more months. The reference point for determining how long an investment was in an unrealized loss position was December 31, 2019, and December 31, 2018, respectively. Securities for which Heartland has taken credit-related other-than-temporary impairment ("OTTI") write-downs are categorized as being "less than 12 months" or "12 months or longer" in a continuous loss position based on the point in time that the fair value declined to below the cost basis and not the period of time since the credit-related OTTI write-down. Debt securities available for sale Less than 12 months 12 months or longer Total Fair Value Unrealized Losses Fair Value Unrealized Losses Fair Value Unrealized Losses December 31, 2019 U.S. government corporations and agencies $ — $ — $ — $ — $ — $ — Mortgage and asset-backed securities Obligations of states and political subdivisions Total temporarily impaired securities December 31, 2018 1,231,732 (14,189) 241,232 (4,814) 1,472,964 (19,003) 387,534 (9,399) — — 387,534 (9,399) $1,619,266 $ (23,588) $ 241,232 $ (4,814) $1,860,498 $ (28,402) U.S. government corporations and agencies $ 24,902 $ (83) $ 4,577 $ (44) $ 29,479 $ (127) Mortgage and asset-backed securities Obligations of states and political subdivisions 733,826 (9,060) 805,089 (29,340) 1,538,915 (38,400) 34,990 (390) 258,143 (7,656) 293,133 (8,046) Total temporarily impaired securities $ 793,718 $ (9,533) $1,067,809 $ (37,040) $1,861,527 $ (46,573) Securities held to maturity Less than 12 months 12 months or longer Total Fair Value Unrealized Losses Fair Value Unrealized Losses Fair Value Unrealized Losses December 31, 2019 Obligations of states and political subdivisions Total temporarily impaired securities December 31, 2018 Obligations of states and political subdivisions Total temporarily impaired securities $ $ $ $ — $ — $ — $ — $ — $ — $ — $ — $ — $ — $ — — 10,802 10,802 $ $ (17) $ 19,508 (17) $ 19,508 $ $ (479) $ 30,310 (479) $ 30,310 $ $ (496) (496) Heartland reviews the investment securities portfolio on a quarterly basis to monitor its exposure to OTTI. A determination as to whether a security's decline in fair value is other-than-temporary takes into consideration numerous factors and the relative significance of any single factor can vary by security. Some factors Heartland may consider in the OTTI analysis include the length of time the security has been in an unrealized loss position, changes in security ratings, financial condition of the issuer, as well as security and industry specific economic conditions. In addition, with regard to debt securities, Heartland may also evaluate payment structure, whether there are defaulted payments or expected defaults, prepayment speeds and the value of any underlying collateral. For certain debt securities in unrealized loss positions, Heartland prepares cash flow analyses to compare the present value of cash flows expected to be collected from the security with the amortized cost basis of the security. There were no gross realized gains or losses on the sale of securities carried at fair value or held to maturity securities with OTTI write-downs for the periods ended December 31, 2019, 2018, and 2017. Included in other securities were shares of stock in each Federal Home Loan Bank (the "FHLB") of Des Moines, Chicago, Dallas, San Francisco and Topeka at an amortized cost of $16.8 million at December 31, 2019 and $16.6 million at December 31, 2018. 90 The Heartland banks are required to maintain FHLB stock as members of the various FHLBs as required by these institutions. These equity securities are "restricted" in that they can only be sold back to the respective institutions or another member institution at par. Therefore, they are less liquid than other marketable equity securities and their fair value approximates amortized cost. Heartland considers its FHLB stock as a long-term investment that provides access to competitive products and liquidity. Heartland evaluates impairment in these investments based on the ultimate recoverability of the par value and at December 31, 2019, did not consider the investments to be other than temporarily impaired. FIVE LOANS Loans as of December 31, 2019, and December 31, 2018, were as follows, in thousands: Loans receivable held to maturity: Commercial Commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Gross loans receivable held to maturity Unearned discount Deferred loan fees Total net loans receivable held to maturity Allowance for loan losses Loans receivable, net December 31, 2019 December 31, 2018 $ $ 2,419,909 4,370,549 533,064 597,742 452,233 8,373,497 (680) (4,900) 8,367,917 (70,395) 8,297,522 $ $ 2,020,231 3,711,481 565,408 673,603 440,158 7,410,881 (1,624) (1,560) 7,407,697 (61,963) 7,345,734 Heartland has certain lending policies and procedures in place that are designed to provide for an acceptable level of credit risk. The board of directors reviews and approves these policies and procedures on a regular basis. A reporting system supplements the review process by providing management and the board with frequent reports related to loan production, loan quality, concentrations of credit, loan delinquencies and nonperforming loans and potential problem loans. See Note 1 for Heartland's accounting policy for loans. Heartland originates commercial and commercial real estate loans for a wide variety of business purposes, including lines of credit for capital and operating purposes and term loans for real estate and equipment purchases. Agricultural loans provide financing for capital improvements and farm operations, as well as livestock and machinery purchases. Residential mortgage loans are originated for the construction, purchase or refinancing of single family residential properties. Consumer loans include loans for motor vehicles, home improvement, home equity and personal lines of credit. Under Heartland’s credit practices, a loan is impaired when, based on current information and events, it is probable that Heartland will be unable to collect all amounts due according to the contractual terms of the loan agreement. Loan impairment is measured based on the present value of expected future cash flows discounted at the loan’s effective interest rate, except where more practical, at the observable market price of the loan or the fair value of the collateral if the loan is collateral dependent. The following table shows the balance in the allowance for loan losses at December 31, 2019, and December 31, 2018, and the related loan balances, disaggregated on the basis of impairment methodology, in thousands. Loans evaluated under ASC 310-10-35 include loans on nonaccrual status and troubled debt restructurings, which are individually evaluated for impairment, and other impaired loans deemed to have similar risk characteristics. All other loans are collectively evaluated for impairment under ASC 450-20. Heartland has made no changes to the accounting for the allowance for loan losses policy during 2019 or 2018. 91 Allowance For Loan Losses Ending Balance Under ASC 310-10-35 Ending Balance Under ASC 450-20 Total Gross Loans Receivable Held to Maturity Ending Balance Evaluated for Impairment Under ASC 450-20 Ending Balance Evaluated for Impairment Under ASC 310-10-35 Total December 31, 2019 Commercial Commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total December 31, 2018 Commercial Commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total $ $ $ $ $ 6,245 451 $ 21,499 30,292 $ 27,744 30,743 24,438 18,652 $ 2,395,471 4,351,897 $ 2,419,909 4,370,549 916 110 450 8,172 5,733 218 686 168 749 7,554 $ $ $ 4,701 1,328 4,403 62,223 18,772 25,320 4,267 1,617 4,433 54,409 $ $ $ 5,617 1,438 4,853 70,395 24,505 25,538 4,953 1,785 5,182 61,963 $ $ $ 22,686 16,740 4,536 87,052 510,378 581,002 447,697 $ 8,286,445 533,064 597,742 452,233 $ 8,373,497 24,202 14,388 $ 1,996,029 3,697,093 $ 2,020,231 3,711,481 15,951 20,251 7,004 81,796 549,457 653,352 433,154 $ 7,329,085 565,408 673,603 440,158 $ 7,410,881 The following table presents nonaccrual loans, accruing loans past due 90 days or more and troubled debt restructured loans at December 31, 2019, and December 31, 2018, in thousands: Nonaccrual loans Nonaccrual troubled debt restructured loans Total nonaccrual loans Accruing loans past due 90 days or more Performing troubled debt restructured loans December 31, 2019 December 31, 2018 $ $ $ $ 72,754 3,794 76,548 4,105 3,794 $ $ $ $ 67,833 4,110 71,943 726 4,026 Heartland had $7.6 million of troubled debt restructured loans at December 31, 2019, of which $3.8 million were classified as nonaccrual and $3.8 million were accruing according to the restructured terms. Heartland had $8.1 million of troubled debt restructured loans at December 31, 2018, of which $4.1 million were classified as nonaccrual and $4.0 million were accruing according to the restructured terms. 92The following table provides information on troubled debt restructured loans that were modified during the years ended December 31, 2019, and December 31, 2018, in thousands: For the Years Ended December 31, 2019 December 31, 2018 Pre- Modification Recorded Investment Post- Modification Recorded Investment Number of Loans Number of Loans Pre- Modification Recorded Investment Post- Modification Recorded Investment 1 — 1 — 6 — 7 $ $ 40 — 40 — 623 — $ 663 $ 40 — 40 — 649 — 689 — — — — 16 — 16 $ — $ — — — 2,843 — $ 2,843 $ — — — — 2,559 — 2,559 Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total The pre-modification and post-modification recorded investment represents amounts as of the date of loan modification. The difference between the pre-modification investment and post-modification investment amounts on Heartland’s residential real estate troubled debt restructured loans is due to principal deferment collected from government guarantees and capitalized interest and escrow. At December 31, 2019, there were no commitments to extend credit to any of the borrowers with an existing TDR. The following table provides information on troubled debt restructured loans for which there was a payment default during the years ended December 31, 2019, and December 31, 2018, in thousands, that had been modified during the 12-month period prior to the default: Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total With Payment Defaults During the Following Periods For the Years Ended December 31, 2019 December 31, 2018 Number of Loans — — — — 2 — 2 $ $ Recorded Investment — — — — 210 — 210 Number of Loans — — — — 7 — 7 Recorded Investment — — — — 1,036 — 1,036 $ $ Heartland's internal rating system is a series of grades reflecting management's risk assessment, based on its analysis of the borrower's financial condition. The "pass" category consists of all loans that are not in the "nonpass" category, categorized into a range of loan grades that reflect increasing, though still acceptable, risk. Movement of risk through the various grade levels in the pass category is monitored for early identification of credit deterioration. The "nonpass" category consists of special mention, substandard, doubtful and loss loans. The "special mention" rating is attached to loans where the borrower exhibits negative financial trends due to borrower specific or systemic conditions that, if left uncorrected, threaten its capacity to meet its debt obligations. The borrower is believed to have sufficient financial flexibility to react to and resolve its negative financial situation. These credits are closely monitored for improvement or deterioration. The "substandard" rating is assigned to loans that are inadequately protected by the current sound net worth and paying capacity of the borrower and may be further at risk due to deterioration in the value of collateral pledged. Well-defined weaknesses jeopardize liquidation of the debt. These loans are still considered collectible, however, a distinct possibility exists that Heartland will sustain some loss if deficiencies are not corrected. Substandard loans may exhibit some or all of the following weaknesses: deteriorating trends, lack of earnings, inadequate debt service capacity, excessive debt and/or lack of liquidity. The "doubtful" rating is assigned to loans where identified weaknesses make collection or liquidation in full, on the basis of existing facts, conditions and values, highly questionable and improbable. These borrowers are usually in default, lack liquidity and capital, as well as resources necessary to remain an operating entity. Specific pending events, such as capital injections, liquidations or perfection of liens on 93 additional collateral, may strengthen the credit, thus deferring classification of the loan as loss until exact status can be determined. The "loss" rating is assigned to loans considered uncollectible. As of December 31, 2019, Heartland had no loans classified as doubtful and no loans classified as loss. Loans are placed on "nonaccrual" when management does not expect to collect payments of principal and interest in full or when principal or interest has been in default for a period of 90 days or more, unless the loan is both well secured and in the process of collection. The following table presents loans by credit quality indicator at December 31, 2019, and December 31, 2018, in thousands: Pass Nonpass Total December 31, 2019 Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total gross loans receivable held to maturity December 31, 2018 Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer $ 2,251,115 $ 168,794 $ $ $ 4,141,436 6,392,551 415,455 569,401 439,321 7,816,728 1,880,579 3,524,344 5,404,923 471,642 645,478 425,451 $ $ 229,113 397,907 117,609 28,341 12,912 556,769 139,652 187,137 326,789 93,766 28,125 14,707 $ $ 2,419,909 4,370,549 6,790,458 533,064 597,742 452,233 8,373,497 2,020,231 3,711,481 5,731,712 565,408 673,603 440,158 Total gross loans receivable held to maturity $ 6,947,494 $ 463,387 $ 7,410,881 The nonpass category in the table above is comprised of approximately 60% special mention and 40% substandard as of December 31, 2019. The percentage of nonpass loans on nonaccrual status as of December 31, 2019, was 14%. As of December 31, 2018, the nonpass category in the table above was comprised of approximately 52% special mention and 48% substandard. The percentage of nonpass loans on nonaccrual status as of December 31, 2018, was 16%. Loans delinquent 30-89 days as a percentage of total loans were 0.33% at December 31, 2019, and 0.21% at December 31, 2018. Changes in credit risk are monitored on a continuous basis and changes in risk ratings are made when identified. All impaired loans are reviewed at least annually. As of December 31, 2019, Heartland had $2.7 million of loans secured by residential real estate property that were in the process of foreclosure. Loans are considered past due if the required principal and interest payments have not been received as of the date such payments were due. Heartland’s policy is to discontinue the accrual of interest income on any loan when, in the opinion of management, there is a reasonable doubt as to the timely collection of the interest and principal, normally when a loan is 90 days past due. When interest accruals are deemed uncollectible, interest credited to income in the current year is reversed and interest accrued in prior years is charged to the allowance for loan losses. A loan can be restored to accrual status if the borrower has resumed paying the full amount of the scheduled contractual interest and principal payments on the loan, and (1) all principal and interest amounts contractually due (including arrearages) are reasonably assured of repayment within a reasonable period of time, and (2) that there is a sustained period of repayment performance (generally a minimum of six months) by the borrower in accordance with the scheduled contractual terms. 94The following table sets forth information regarding Heartland's accruing and nonaccrual loans at December 31, 2019, and December 31, 2018, in thousands: December 31, 2019 Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Accruing Loans 30-59 Days Past Due 60-89 Days Past Due 90 Days or More Past Due Total Past Due Current Nonaccrual Total Loans $ 5,075 $ 726 $ 3,899 $ 9,700 $ 2,384,637 $ 25,572 $ 2,419,909 9,457 1,012 84 10,553 4,348,672 11,324 4,370,549 14,532 1,738 3,983 20,253 6,733,309 3,734 4,382 2,674 209 72 482 26 96 — 3,969 4,550 3,156 504,419 582,257 445,036 36,896 24,676 10,935 4,041 6,790,458 533,064 597,742 452,233 Total gross loans receivable held to maturity $ 25,322 $ 2,501 $ 4,105 $ 31,928 $ 8,265,021 $ 76,548 $ 8,373,497 December 31, 2018 Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total gross loans receivable held to maturity $ 15,363 $ $ 2,574 $ 205 $ — $ 2,779 $ 1,991,525 $ 25,927 $ 2,020,231 4,819 7,393 99 5,147 2,724 — 205 — 49 307 561 726 726 — — — 5,545 3,694,259 11,677 3,711,481 8,324 5,685,784 99 5,196 3,031 549,376 655,329 431,799 37,604 15,933 13,078 5,328 5,731,712 565,408 673,603 440,158 $ 726 $ 16,650 $ 7,322,288 $ 71,943 $ 7,410,881 95The majority of Heartland's impaired loans are those that are nonaccrual, are past due 90 days or more and still accruing or have had their terms restructured in a troubled debt restructuring. The following tables present the unpaid principal balance that was contractually due at December 31, 2019, and December 31, 2018, the outstanding loan balance recorded on the consolidated balance sheets at December 31, 2019, and December 31, 2018, any related allowance recorded for those loans as of December 31, 2019, and December 31, 2018, the average outstanding loan balance recorded on the consolidated balance sheets during the years ended December 31, 2019, and December 31, 2018, and the interest income recognized on the impaired loans during the year ended December 31, 2019, and year ended December 31, 2018, in thousands: Unpaid Principal Balance Loan Balance Related Allowance Recorded Year-to-Date Avg. Loan Balance Year-to-Date Interest Income Recognized December 31, 2019 Impaired loans with a related allowance: Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total loans held to maturity Impaired loans without a related allowance: Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total loans held to maturity Total impaired loans held to maturity: Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer $ 11,696 $ 11,679 $ 6,245 $ 11,757 $ $ $ $ $ 1,319 1,319 13,015 2,750 927 1,029 12,998 2,237 927 1,027 451 6,696 916 110 450 1,435 13,192 2,739 1,116 1,170 17,721 $ 17,189 $ 8,172 $ 18,217 $ 15,180 $ 12,759 $ — $ 12,831 $ 17,413 17,333 $ $ 32,593 23,245 15,824 3,509 75,171 26,876 18,732 45,608 25,995 16,751 4,538 30,092 20,449 15,813 3,509 69,863 24,438 18,652 43,090 22,686 16,740 4,536 — — — — — $ $ — $ 6,245 $ 451 6,696 916 110 450 16,798 29,629 16,837 17,073 4,182 67,721 24,588 18,233 42,821 19,576 18,189 5,352 $ $ 6 22 28 — — 11 39 740 471 1,211 60 280 45 1,596 746 493 1,239 60 280 56 Total impaired loans held to maturity $ 92,892 $ 87,052 $ 8,172 $ 85,938 $ 1,635 96December 31, 2018 Impaired loans with a related allowance: Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total loans held to maturity Impaired loans without a related allowance: Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total loans held to maturity Total impaired loans held to maturity: Commercial Commercial real estate Total commercial and commercial real estate Agricultural and agricultural real estate Residential real estate Consumer $ $ $ $ $ Total impaired loans held to maturity $ Unpaid Principal Balance Loan Balance Related Allowance Recorded Year-to-Date Avg. Loan Balance Year-to-Date Interest Income Recognized $ 12,376 891 $ 12,366 891 13,267 1,718 647 1,373 17,005 13,616 13,578 27,194 16,836 19,604 5,631 69,265 25,992 14,469 40,461 18,554 20,251 7,004 86,270 $ $ $ $ $ 13,257 1,718 647 1,373 16,995 11,836 13,497 25,333 14,233 19,604 5,631 64,801 24,202 14,388 38,590 15,951 20,251 7,004 81,796 $ $ $ $ $ 5,733 218 5,951 686 168 749 7,554 $ $ — $ — — — — — — $ 5,733 218 5,951 686 168 749 7,554 $ $ $ 4,741 4,421 9,162 2,165 1,138 2,934 15,399 10,052 13,000 23,052 14,781 23,950 5,117 66,900 14,793 17,421 32,214 16,946 25,088 8,051 82,299 $ $ $ $ $ 33 25 58 2 12 29 101 299 249 548 5 308 97 958 332 274 606 7 320 126 1,059 On November 30, 2019, Heartland completed the acquisition of substantially all of the assets and substantially all of the deposits and certain other liabilities of Rockford Bank and Trust Company, headquartered in Rockford, Illinois. As of November 30, 2019, Rockford Bank and Trust Company had gross loans of $366.6 million, and the estimated fair value of the loans acquired was $354.0 million. On May 10, 2019, Heartland completed the acquisition of Blue Valley Ban Corp., parent company of Bank of Blue Valley, headquartered in Overland Park, Kansas. As of May 10, 2019, Blue Valley Ban Corp. had gross loans of $558.2 million, and the estimated fair value of the loans acquired was $542.0 million. On May 18, 2018, Heartland completed the acquisition of First Bank Lubbock Bancshares, Inc., parent company of First Bank & Trust, headquartered in Lubbock, Texas. As of May 18, 2018, First Bank Lubbock Bancshares, Inc. had gross loans of $696.9 million, and the estimated fair value of the loans acquired was $681.1 million. On February 23, 2018, Heartland acquired Signature Bancshares, Inc., parent company of Signature Bank, based in Minnetonka, Minnesota. As of February 23, 2018, Signature Bancshares, Inc. had gross loans of $335.1 million and the estimated fair value of the loans acquired was $324.5 million. Included in loans acquired from Signature Bancshares, Inc. was a lease portfolio with a fair value of $16.0 million on the acquisition date. The lease portfolio is included with the commercial loan category for disclosure purposes. 97Heartland uses the acquisition method of accounting for purchased loans in accordance with ASC 805, "Business Combinations." Purchased loans acquired in a business combination are recorded at estimated fair value on their purchase date, but the purchaser cannot carry over the related allowance for loan losses. Purchased loans are accounted for under ASC 310-30, "Loans and Debt Securities with Deteriorated Credit Quality," when the loans have evidence of credit deterioration since origination, and when at the date of the acquisition, it is probable that Heartland will not collect all contractually required principal and interest payments. Evidence of credit quality deterioration at the purchase date includes statistics such as past due and nonaccrual status. Generally, acquired loans that meet Heartland’s definition for nonaccrual status fall within the scope of ASC 310-30. The difference between contractually required payments at acquisition and the cash flows expected to be collected at acquisition is referred to as the nonaccretable difference, which is included in the carrying value of the loans. Subsequent decreases to the expected cash flows of the loan will generally result in a provision for loan losses. Subsequent increases in cash flows result in a reversal of the provision for loan losses to the extent of prior charges, or a reclassification of the difference from nonaccretable to accretable with a positive impact on future interest income. Further, any excess of cash flows expected at acquisition over the estimated fair value is referred to as the accretable yield and is recognized into interest income over the remaining life of the loan when there is a reasonable expectation about the amount and timing of such cash flows. The carrying amount of the acquired loans at December 31, 2019, and December 31, 2018, consisted of purchased impaired and nonimpaired purchased loans as summarized in the following table, in thousands: December 31, 2019 Non Impaired Purchased Loans Impaired Purchased Loans Total Purchased Loans Impaired Purchased Loans December 31, 2018 Non Impaired Purchased Loans Total Purchased Loans Commercial Commercial real estate Agricultural and agricultural real estate Residential real estate Consumer loans Total Covered Loans $ 7,181 $ 317,689 $ 324,870 $ 3,801 $ 243,693 $ 247,494 4,581 1,145,027 1,149,608 — — 569 9,434 181,453 82,700 9,434 181,453 83,269 158 — 231 — 1,098,171 1,098,329 27,115 184,389 75,773 27,115 184,620 75,773 $ 12,331 $1,736,303 $1,748,634 $ 4,190 $1,629,141 $ 1,633,331 Changes in accretable yield on acquired loans with evidence of credit deterioration at the date of acquisition for the years ended December 31, 2019, and December 31, 2018, are presented in the table below, in thousands: Balance at beginning of year Original yield discount, net, at date of acquisitions Accretion Reclassification from nonaccretable difference(1) Balance at end of year For the Years Ended December 31, 2019 December 31, 2018 $ $ 227 $ 64 (2,479) 2,581 393 $ 57 508 (1,743) 1,405 227 (1) Represents increases in estimated cash flows expected to be received, primarily due to lower estimated credit losses. For loans acquired since January 2015, on the acquisition dates the preliminary estimate of the contractually required payments receivable for all loans with evidence of credit deterioration since origination was $50.0 million and the estimated fair value of the loans was $31.6 million. At December 31, 2019, a majority of these loans were valued based upon the liquidation value of the underlying collateral, because the expected cash flows are primarily based on the liquidation of underlying collateral and the timing and amount of the cash flows could not be reasonably estimated. There was an allowance for loan losses of $86,000 and $57,000, at December 31, 2019, and December 31, 2018, respectively, related to these ASC 310-30 loans. Provision expense of $29,000 and $719,000 was recorded for the years ended December 31, 2019, and 2018, respectively, related to these ASC 310-30 loans. For loans acquired since January 2015, the preliminary estimate on the acquisition dates of the contractually required payments receivable for all nonimpaired loans acquired was $4.59 billion and the estimated fair value of the loans was $4.47 billion. 98 Loans are made in the normal course of business to directors, officers and principal holders of equity securities of Heartland. The terms of these loans, including interest rates and collateral, are similar to those prevailing for comparable transactions and do not involve more than a normal risk of collectability. Changes in such loans during the years ended December 31, 2019 and 2018, were as follows, in thousands: Balance at beginning of year Advances Repayments Balance at end of year SIX ALLOWANCE FOR LOAN LOSSES 2019 124,983 91,287 (31,702) 184,568 $ $ 2018 115,673 44,771 (35,461) 124,983 $ $ Changes in the allowance for loan losses for the years ended December 31, 2019, 2018 and 2017 were as follows, in thousands: Balance at beginning of year Provision for loan losses Recoveries on loans previously charged-off Loans charged-off Balance at end of year 2019 2018 2017 $ 61,963 $ 55,686 $ 16,657 5,365 24,013 3,549 54,324 15,563 3,670 (13,590) (21,285) (17,871) $ 70,395 $ 61,963 $ 55,686 Changes in the allowance for loan losses by loan category for the years ended December 31, 2019, and December 31, 2018, were as follows, in thousands: Balance at December 31, 2018 $ 24,505 $ 25,538 $ 4,953 $ 1,785 $ 5,182 $ 61,963 Commercial Commercial Real Estate Agricultural Residential Real Estate Consumer Total Charge-offs Recoveries Provision (7,294) 1,743 8,790 (272) 1,391 4,086 (2,656) 536 2,784 (407) 73 (13) Balance at December 31, 2019 $ 27,744 $ 30,743 $ 5,617 $ 1,438 $ 4,853 $ (2,961) (13,590) 1,622 1,010 5,365 16,657 70,395 Balance at December 31, 2017 $ 18,098 $ 21,950 $ 4,258 $ 2,224 $ 9,156 $ 55,686 Commercial Commercial Real Estate Agricultural Residential Real Estate Consumer Total Charge-offs Recoveries Provision (7,916) 978 13,345 (1,977) 1,047 4,518 (1,437) 13 2,119 (372) 96 (163) Balance at December 31, 2018 $ 24,505 $ 25,538 $ 4,953 $ 1,785 $ 5,182 $ (9,583) (21,285) 1,415 4,194 3,549 24,013 61,963 Management allocates the allowance for loan losses by pools of risk within each loan portfolio. The allocation of the allowance for loan losses by loan portfolio is made for analytical purposes and is not necessarily indicative of the trend of future loan losses in any particular category. The total allowance for loan losses is available to absorb losses from any segment of the loan portfolio. 99 SEVEN PREMISES, FURNITURE AND EQUIPMENT Premises, furniture and equipment, excluding those held for sale, as of December 31, 2019, and December 31, 2018, were as follows, in thousands: Land and land improvements Buildings and building improvements Furniture and equipment Total Less accumulated depreciation Premises, furniture and equipment, net 2019 $ 60,444 176,838 65,617 302,899 (105,341) $ 197,558 $ 2018 52,442 170,160 66,941 289,543 (102,125) $ 187,418 Depreciation expense on premises, furniture and equipment was $12.0 million, $11.7 million and $11.1 million for 2019, 2018 and 2017, respectively. Depreciation expense on buildings and building improvements of $6.2 million, $5.8 million and $5.2 million for the years ended December 31, 2019, 2018, and 2017, respectively, is recorded in occupancy expense on the consolidated statements of income. Depreciation expense on furniture and equipment of $5.8 million, $6.0 million and $6.0 million for the years ended December 31, 2019, 2018, and 2017, respectively, is recorded in furniture and equipment expense on the consolidated statements of income. EIGHT GOODWILL, CORE DEPOSIT INTANGIBLES AND OTHER INTANGIBLE ASSETS Heartland had goodwill of $446.3 million at December 31, 2019, and $391.7 million at December 31, 2018. Heartland conducts its annual internal assessment of the goodwill both collectively and at its subsidiaries as of September 30. There was no goodwill impairment as of the most recent assessment. Heartland recorded $19.2 million of goodwill and $1.8 million of core deposit intangibles in connection with the acquisition of substantially all of the assets and substantially all of the deposits and certain other liabilities of Rockford Bank and Trust Company, headquartered in Rockford, Illinois on November 30, 2019. Heartland recorded $35.4 million of goodwill and $11.4 million of core deposit intangibles in connection with the acquisition of Blue Valley Ban Corp., parent company of Bank of Blue Valley, headquartered in Overland Park, Kansas on May 10, 2019. Heartland recorded $121.4 million of goodwill and $13.9 million of core deposit intangibles in connection with the acquisition of First Bank Lubbock Bancshares, Inc., parent company of First Bank & Trust Company, headquartered in Lubbock, Texas on May 18, 2018. Heartland recorded $33.7 million of goodwill and $7.7 million of core deposit intangibles in connection with the acquisition of Signature Bancshares, Inc., parent company of Signature Bank, headquartered in Minnetonka, Minnesota on February 23, 2018. The core deposit intangibles recorded with the Blue Valley Ban Corp., First Bank Lubbock Bancshares, Inc., and Signature Bancshares, Inc. acquisitions are not deductible for tax purposes and are expected to be amortized over a period of 10 years on an accelerated basis. Goodwill related to the Blue Valley Ban Corp., First Bank Lubbock Bancshares, Inc., and Signature Bancshares, Inc. acquisitions resulted from expected operational synergies, increased market presence, cross-selling opportunities, and expanded business lines and is not deductible for tax purposes. The core deposit intangibles and goodwill recorded with the Rockford Bank and Trust Company acquisition of substantially all of the assets and substantially all of the deposits and certain other liabilities, is deductible for tax purposes and the core deposit intangibles are expected to be amortized over a period of 10 years on an accelerated basis. 100 Other intangible assets consist of core deposit intangibles, mortgage servicing rights, customer relationship intangible and commercial servicing rights. The gross carrying amount of other intangible assets and the associated accumulated amortization at December 31, 2019, and December 31, 2018, are presented in the table below, in thousands: Amortizing intangible assets: Core deposit intangibles Customer relationship intangible Mortgage servicing rights Commercial servicing rights Total December 31, 2019 December 31, 2018 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount $ 96,821 1,177 7,886 6,952 $ 112,836 $ $ 48,338 972 2,265 5,837 57,412 $ 48,483 205 5,621 1,115 $ 55,424 $ 83,640 1,177 42,228 6,834 $ 133,879 $ $ 36,403 935 12,865 5,125 55,328 $ 47,237 242 29,363 1,709 $ 78,551 On April 30, 2019, Dubuque Bank and Trust Company closed on the sale of substantially all of its servicing rights portfolio, which contained loans with an unpaid principal balance of $3.31 billion to PNC Bank, N.A. The transaction qualified as a sale, and $20.6 million of mortgage servicing rights were de-recognized on the consolidated balance sheet as of June 30, 2019. Cash of approximately $36.6 million was received during 2019, and Heartland recorded a gain on the sale of this portfolio of approximately $14.5 million. In the agreement, which included customary terms and conditions, Dubuque Bank and Trust Company provided interim servicing of the loans until the transfer date, which was August 1, 2019. The following table shows the estimated future amortization expense for amortizable intangible assets, in thousands: Year ending December 31, 2020 2021 2022 2023 2024 Thereafter Total Core Deposit Intangibles Customer Relationship Intangible Mortgage Servicing Rights Commercial Servicing Rights Total $ $ 10,577 8,691 7,102 6,201 5,108 10,804 48,483 $ $ 37 35 34 34 33 32 205 $ $ 1,405 1,205 1,004 803 602 602 5,621 $ $ 301 267 235 155 86 71 1,115 $ $ 12,320 10,198 8,375 7,193 5,829 11,509 55,424 Projections of amortization expense for mortgage servicing rights are based on existing asset balances and the existing interest rate environment as of December 31, 2019. Heartland's actual experience may be significantly different depending upon changes in mortgage interest rates and market conditions. Mortgage loans serviced for others at First Bank & Trust were $616.7 million and $648.9 million as of December 31, 2019, and December 31, 2018, respectively. Custodial escrow balances maintained in connection with the mortgage loan servicing portfolio at First Bank & Trust were approximately $5.0 million and $5.9 million as of December 31, 2019, and December 31, 2018, respectively. The fair value of Heartland's mortgage servicing rights at First Bank & Trust was estimated at $5.6 million and $7.0 million at December 31, 2019, and December 31, 2018, respectively, and is comprised of loans serviced for the Federal National Mortgage Association ("FNMA") and the Federal Home Loan Mortgage Corporation ("FHLMC"). Heartland transferred custodial escrow balances totaling $22.9 million to PNC Bank, N.A. in conjunction with the transfer of the mortgage servicing rights portfolio on August 1, 2019. Custodial escrow balances maintained in connection with the mortgage loan servicing portfolio at Dubuque Bank and Trust Company totaled $17.7 million at December 31, 2018. The fair value of mortgage servicing rights is calculated based upon a discounted cash flow analysis. Cash flow assumptions, including prepayment speeds, servicing costs and escrow earnings of First Bank & Trust's mortgage servicing rights are considered in the calculation. The average constant prepayment rate was 14.20% as of December 31, 2019 compared to 10.30% for the December 31, 2018 valuation. The discount rate was 9.03% for both the December 31, 2019 and December 31, 2018 valuations. The average capitalization rate for 2019 ranged from 80 to 103 basis points compared to a range of 93 to 117 basis 101 points for 2018 since acquisition on May 18, 2018. Fees collected for the servicing of mortgage loans for others were $4.9 million, $9.9 million and $11.6 million for the years ended December 31, 2019, 2018 and 2017, respectively. The following table summarizes, in thousands, the changes in capitalized mortgage servicing rights for the twelve months ended December 31, 2019, and December 31, 2018: Balance at January 1 Originations Amortization Sale of mortgage servicing rights Acquired mortgage servicing rights Valuation allowance on servicing rights Balance at December 31 Fair value of mortgage servicing rights Mortgage servicing rights, net to servicing portfolio $ $ $ 2019 29,363 893 (3,168) (20,556) — (911) 5,621 5,621 0.91 % $ $ $ 2018 23,248 5,045 (5,867) — 6,995 (58) 29,363 48,680 0.72 % Heartland's commercial servicing portfolio is comprised of loans guaranteed by the Small Business Administration and United States Department of Agriculture that have been sold with servicing retained by Heartland, which totaled $82.1 million at December 31, 2019, and $107.4 million at December 31, 2018. The commercial servicing rights portfolio is separated into two tranches at the respective Heartland subsidiary, loans with a term of less than 20 years and loans with a term of more than 20 years. Fees collected for the servicing of commercial loans for others were $1.0 million and $1.6 million for the years ended December 31, 2019 and 2018, respectively. The fair value of each commercial servicing rights portfolio is calculated based upon a discounted cash flow analysis. Cash flow assumptions, including prepayment speeds and servicing costs, are considered in the calculation. The range of average constant prepayment rates for the portfolio valuations was 14.25% and 18.08% as of December 31, 2019, compared to 11.01% and 13.50% as of December 31, 2018. The discount rate range was 10.65% and 13.94% for the December 31, 2019, valuations compared to 13.44% and 16.96% for the December 31, 2018 valuations. The capitalization rate ranged from 310 to 445 basis points at both December 31, 2019 and 2018. The total fair value of Heartland's commercial servicing rights portfolios was estimated at $1.6 million as of December 31, 2019, and $2.1 million as of December 31, 2018. The following table summarizes, in thousands, the changes in capitalized commercial servicing rights for the twelve months ended December 31, 2019, and December 31, 2018: Balance at January 1, Originations Amortization Purchased commercial servicing rights Valuation allowance on servicing rights Balance at December 31, Fair value of commercial servicing rights Commercial servicing rights, net to servicing portfolio $ $ $ 2019 2018 $ $ $ 1,709 118 (712) — — 1,115 1,594 1.36 % 2,609 115 (1,027) — 12 1,709 2,134 1.59 % Mortgage and commercial servicing rights are initially recorded at fair value in net gains on sale of loans held for sale when they are acquired through loan sales. Fair value is based on market prices for comparable servicing contracts, when available, or based on a valuation model that calculates the present value of estimated future net servicing income. Mortgage and commercial servicing rights are subsequently measured using the amortization method, which requires the asset to be amortized into noninterest income in proportion to, and over the period of, the estimated future net servicing income of the underlying loans. Servicing rights are evaluated for impairment at each Heartland subsidiary based upon the fair value of the assets as compared to the carrying amount. Impairment is recognized through a valuation allowance for specific tranches to the extent that fair value is less than carrying amount at each Heartland subsidiary. At December 31, 2019, a valuation allowance of $114,000 was required on the mortgage servicing rights 15-year tranche and a $797,000 valuation allowance was required on the mortgage servicing rights 30-year tranche. At December 31, 2018, a $20,000 valuation allowance was required on the 15- 102 year tranche and a $38,000 valuation was required on the 30-year tranche for mortgage servicing rights. At both December 31, 2019 and December 31, 2018, no valuation allowance was required on commercial servicing rights with an original term of less than 20 years and no valuation allowance was required on commercial servicing rights with an original term of greater than 20 years. The following table summarizes, in thousands, the book value, the fair value of each tranche of the mortgage servicing rights and any recorded valuation allowance at each respective subsidiary at December 31, 2019, and December 31, 2018: December 31, 2019 Dubuque Bank and Trust Company First Bank & Trust Total December 31, 2018 Dubuque Bank and Trust Company First Bank & Trust Total Book Value 15-Year Tranche Fair Value 15-Year Tranche Impairment 15-Year Tranche Book Value 30-Year Tranche Fair Value 30-Year Tranche Impairment 30-Year Tranche $ $ $ $ — $ — $ — $ — $ — $ 1,482 1,368 1,482 $ 1,368 $ 114 114 5,050 4,253 $ 5,050 $ 4,253 $ 2,195 1,685 3,880 $ $ 4,636 1,665 6,301 $ $ — $ 20 20 $ 20,025 5,516 25,541 $ $ 36,901 5,478 42,379 $ $ — 797 797 — 38 38 The following table summarizes, in thousands, the book value, the fair value of each tranche of the commercial servicing rights and any recorded valuation allowance at each respective subsidiary at December 31, 2019, and December 31, 2018: Book Value- Less than 20 Years Fair Value- Less than 20 Years Impairment- Less than 20 Years Book Value- More than 20 Years Fair Value- More than 20 Years Impairment- More than 20 Years December 31, 2019 Citywide Banks Premier Valley Bank Wisconsin Bank & Trust Total December 31, 2018 Citywide Banks Premier Valley Bank Wisconsin Bank & Trust Total NINE DEPOSITS $ $ $ $ — $ — $ — $ — $ — $ 1 128 129 1 45 249 295 $ $ $ 13 272 285 6 74 411 491 $ $ $ — — — $ — $ — — 135 851 986 18 178 1,218 $ $ 161 1,148 1,309 20 184 1,439 $ $ — $ 1,414 $ 1,643 $ — — — — — — — — At December 31, 2019, the scheduled maturities of time certificates of deposit were as follows, in thousands: 2020 2021 2022 2023 2024 Thereafter $ 802,410 268,777 63,822 24,963 20,755 12,316 $ 1,193,043 The aggregate amount of time certificates of deposit in denominations of $100,000 or more as of December 31, 2019, and December 31, 2018, were $695.8 million and $585.7 million, respectively. The aggregate amount of time certificates of deposit in denominations of $250,000 or more as of December 31, 2019, and December 31, 2018 were $329.1 million and $307.1 million, respectively. 103 Interest expense on deposits for the years ended December 31, 2019, 2018, and 2017, was as follows, in thousands: Savings and money market accounts Time certificates of deposit in denominations of $100,000 or more Other time deposits Interest expense on deposits 2019 2018 2017 $ $ 47,069 9,344 7,321 63,734 $ $ 25,123 4,789 5,755 35,667 $ $ 11,107 3,016 4,156 18,279 TEN SHORT-TERM BORROWINGS Short-term borrowings, which Heartland defines as borrowings with an original maturity of one year or less, as of December 31, 2019, and 2018, were as follows, in thousands: Retail repurchase agreements Federal funds purchased Advances from the FHLB Other short-term borrowings Total 2019 2018 84,486 2,450 81,198 14,492 182,626 $ $ 80,124 35,400 100,838 10,648 227,010 $ $ At December 31, 2019, Heartland had one non-revolving credit facility with an unaffiliated bank, which provided a borrowing capacity not to exceed $70.0 million when combined with the outstanding balance on the amortizing term loan discussed in Note 11. The credit facility is non-revolving at a rate of 2.75% over LIBOR, and any outstanding balance is due on June 14, 2020. Heartland renewed its $30.0 million revolving credit line agreement with the same unaffiliated bank on June 14, 2019. This revolving credit line agreement is included in short-term borrowings, and the primary purpose of this credit line agreement is to provide liquidity to Heartland. Heartland had no advances on this line during 2019, and the outstanding balance was $0 at both December 31, 2019, and December 31, 2018. The agreement with the unaffiliated bank for the credit facility contains specific financial covenants, all of which Heartland was in compliance with at December 31, 2019, and December 31, 2018. All retail repurchase agreements as of December 31, 2019, and 2018, were due within twelve months. Average and maximum balances and rates on aggregate short-term borrowings outstanding during the years ended December 31, 2019, December 31, 2018 and December 31, 2017, were as follows, in thousands: Maximum month-end balance Average month-end balance Weighted average interest rate for the year Weighted average interest rate at year-end 2019 $ 226,096 128,098 2018 $ 229,890 152,391 2017 $ 324,691 182,846 1.38 % 1.21 % 1.19 % 1.96 % 0.36 % 1.11 % Dubuque Bank and Trust Company and Bank of Blue Valley are participants in the Borrower-In-Custody of Collateral Program at the Federal Reserve Bank of Chicago and the Federal Reserve Bank of Kansas City, respectively, which provides the capability to borrow short-term funds under the Discount Window Program. Advances under this program are collateralized by a portion of the commercial loan portfolio of Dubuque Bank and Trust Company in the amount of $85.9 million at December 31, 2019, and $96.2 million at December 31, 2018. Advances collateralized by a portion of Bank of Blue Valley's commercial loan portfolio were $19.7 million at December 31, 2019, and $16.2 million at December 31, 2018. There were no borrowings under the Discount Window Program outstanding at year-end 2019 and 2018. 104 ELEVEN OTHER BORROWINGS Other borrowings, which Heartland defines as borrowings with an original maturity date of more than one year, outstanding at December 31, 2019 and 2018, are shown in the table below, net of discount and issuance costs amortization, in thousands: Advances from the FHLB; weighted average interest rates were 4.08% and 4.03% at December 31, 2019 and 2018, respectively $ Trust preferred securities Senior notes Note payable to unaffiliated bank Contracts payable for purchase of real estate and other assets Subordinated notes Other borrowings Total 2019 2018 2,835 $ 3,399 145,343 130,913 — 51,417 1,892 74,286 — 5,000 58,417 1,953 74,143 1,080 $ 275,773 $ 274,905 The Heartland banks are members of the FHLB of Des Moines, Chicago, Dallas, San Francisco and Topeka. At December 31, 2019, none of Heartland's FHLB advances had call features. The advances from the FHLB are collateralized by a portion of the Heartland banks' investments in FHLB stock of $11.3 million and $13.3 million at December 31, 2019 and 2018, respectively. In addition, the FHLB advances are collateralized with pledges of one- to four-family residential mortgages, commercial and agricultural mortgages and securities totaling $4.11 billion at December 31, 2019, and $3.71 billion at December 31, 2018. At December 31, 2019, Heartland had $1.56 billion of remaining FHLB borrowing capacity. At December 31, 2019, Heartland had fifteen wholly-owned trust subsidiaries that were formed to issue trust preferred securities, which includes trust subsidiaries acquired in acquisitions since 2013. The proceeds from the offerings were used to purchase junior subordinated debentures from Heartland and were in turn used by Heartland for general corporate purposes. Heartland has the option to shorten the maturity date to a date not earlier than the callable date. Heartland may not shorten the maturity date without prior approval of the Board of Governors of the Federal Reserve System, if required. Early redemption is permitted under certain circumstances, such as changes in tax or regulatory capital rules. Heartland repurchased and retired $2.6 million of Heartland Statutory Trust VII in 2019. In connection with these offerings of trust preferred securities, the balance of deferred issuance costs included in other borrowings was $90,000 as of December 31, 2019. These deferred costs are amortized on a straight-line basis over the life of the debentures. The majority of the interest payments are due quarterly. A schedule of Heartland’s trust preferred offerings outstanding, as of December 31, 2019, were as follows, in thousands: 105 Amount Issued Interest Rate Interest Rate as of 12/31/19(1) Maturity Date Callable Date Heartland Financial Statutory Trust IV $ 10,310 2.75% over LIBOR 4.65% Heartland Financial Statutory Trust V 20,619 1.33% over LIBOR Heartland Financial Statutory Trust VI 20,619 1.48% over LIBOR Heartland Financial Statutory Trust VII Morrill Statutory Trust I Morrill Statutory Trust II Sheboygan Statutory Trust I CBNM Capital Trust I Citywide Capital Trust III Citywide Capital Trust IV Citywide Capital Trust V OCGI Statutory Trust III OCGI Capital Trust IV BVBC Capital Trust II BVBC Capital Trust III Total trust preferred offerings Less: deferred issuance costs 18,042 9,088 1.48% over LIBOR 3.25% over LIBOR 8,754 6,528 4,409 6,438 4,296 2.85% over LIBOR 2.95% over LIBOR 3.25% over LIBOR 2.80% over LIBOR 2.20% over LIBOR 11,748 1.54% over LIBOR 2,996 5,342 7,197 9,047 3.65% over LIBOR 2.50% over LIBOR 3.25% over LIBOR 1.60% over LIBOR 145,433 (90) $ 145,343 3.32 3.37 3.39 5.20 4.75 4.85 5.14 4.74 4.11 3.43 5.48 4.39 5.16 3.54 (2) (3) (4) (5) 03/17/2034 03/17/2020 04/07/2036 04/07/2020 09/15/2037 03/15/2020 09/01/2037 12/26/2032 03/01/2020 03/26/2020 12/17/2033 03/17/2020 09/17/2033 03/17/2020 12/15/2034 03/15/2020 12/19/2033 04/23/2020 09/30/2034 05/23/2020 07/25/2036 03/15/2020 (6) (7) 09/30/2032 03/30/2020 12/15/2034 03/15/2020 04/24/2033 04/24/2020 09/30/2035 03/30/2020 (1) Effective weighted average interest rate as of December 31, 2019, was 4.80% due to interest rate swap transactions as discussed in Note 12 to Heartland's consolidated financial statements. (2) Effective interest rate as of December 31, 2019, was 5.01% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (3) Effective interest rate as of December 31, 2019, was 4.69% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (4) Effective interest rate as of December 31, 2019, was 3.87% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (5) Effective interest rate as of December 31, 2019, was 3.83% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (6) Effective interest rate as of December 31, 2019, was 5.53% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. (7) Effective interest rate as of December 31, 2019, was 4.37% due to an interest rate swap transaction as discussed in Note 12 to Heartland's consolidated financial statements. For regulatory purposes, $145.2 million and $130.9 million of the trust preferred securities qualified as Tier 1 capital as of December 31, 2019 and 2018, respectively. All of the remaining senior notes matured in 2019. Total senior notes outstanding were $0 at December 31, 2019, and $5.0 million on December 31, 2018. In addition to the credit line described in Note 10, "Short-Term Borrowings," Heartland entered into another non-revolving credit facility with the same unaffiliated bank, which provided a borrowing capacity not to exceed $70.0 million when combined with the outstanding balance on its then existing amortizing term loan with the same unaffiliated bank. The borrowing capacity was reduced to $70.0 million from $75.0 million on June 14, 2018. On May 10, 2016, $40.0 million of this variable rate non-revolving credit facility was swapped to a fixed rate of 2.50% over LIBOR with an amortizing term of five years, which is due in April 2021, and was reclassified as long-term debt. At December 31, 2019, a balance of $51.4 million was outstanding on this term debt compared to $58.4 million at December 31, 2018. At December 31, 2019, $14.8 million was available on the non-revolving credit facility, of which no balance was outstanding. On December 17, 2014, Heartland issued $75.0 million of subordinated notes with a maturity date of December 30, 2024. The notes were issued at par with an underwriting discount of $1.1 million. The interest rate on the notes is fixed at 5.75% per 106 annum, payable semi-annually. The notes were sold to qualified institutional buyers, and the proceeds are being used for general corporate purposes. For regulatory purposes, $74.3 million of the subordinated notes qualified as Tier 2 capital as of December 31, 2019. In connection with the sale of the notes, the balance of deferred issuance costs included in other borrowings was $189,000 at December 31, 2019, and $227,000 at December 31, 2018. These deferred costs are amortized on a straight-line basis over the life of the notes. Future payments at December 31, 2019, for other borrowings follow in the table below, in thousands. FHLB advances, wholesale repurchase agreements, convertible debt and subordinated debt are included in the table at their call date. 2020 2021 2022 2023 2024 Thereafter Total $ $ 8,705 24,682 4,657 3,037 77,437 157,255 275,773 TWELVE DERIVATIVE FINANCIAL INSTRUMENTS Heartland uses derivative financial instruments as part of its interest rate risk management strategy. As part of the strategy, Heartland considers the use of interest rate swaps, caps, floors and collars and certain interest rate lock commitments and forward sales of securities related to mortgage banking activities. Heartland's current strategy includes the use of interest rate swaps, interest rate lock commitments and forward sales of mortgage securities. In addition, Heartland is facilitating back-to- back loan swaps to assist customers in managing interest rate risk. Heartland's objectives are to add stability to its net interest margin and to manage its exposure to movement in interest rates. The contract or notional amount of a derivative is used to determine, along with the other terms of the derivative, the amounts to be exchanged between the counterparties. Heartland is exposed to credit risk in the event of nonperformance by counterparties to financial instruments. Heartland minimizes this risk by entering into derivative contracts with large, stable financial institutions. Heartland has not experienced any losses from nonperformance by these counterparties. Heartland monitors counterparty risk in accordance with the provisions of ASC 815. In addition, interest rate-related derivative instruments generally contain language outlining collateral pledging requirements for each counterparty. Collateral must be posted when the market value exceeds certain threshold limits which are determined by credit ratings of each counterparty. Heartland was required to pledge $1.9 million of cash as collateral at December 31, 2019, and no cash at December 31, 2018. At December 31, 2019, no collateral was required to be pledged by Heartland's counterparties compared to $770,000 collateral at December 31, 2018. Heartland's derivative and hedging instruments are recorded at fair value on the consolidated balance sheets. See Note 20, "Fair Value," for additional fair value information and disclosures. Cash Flow Hedges Heartland has variable rate funding which creates exposure to variability in interest payments due to changes in interest rates. To manage the interest rate risk related to the variability of interest payments, Heartland has entered into various interest rate swap agreements. Amounts reported in accumulated other comprehensive income related to derivatives will be reclassified to interest expense as interest payments are received or made on Heartland's variable-rate liabilities. For the twelve months ended December 31, 2019, the change in net unrealized losses on cash flow hedges reflects changes in the fair value of the swaps and reclassification from accumulated other comprehensive income to interest expense totaling $197,000. For the next twelve months, Heartland estimates that cash payments and reclassification from accumulated other comprehensive income to interest expense will total $406,000. Heartland entered into six forward-starting interest rate swap transactions to effectively convert Heartland Financial Statutory Trust IV, V, VI, and VII, which total $85.0 million, as well as Morrill Statutory Trust I and II, which total $20.0 million, from variable rate subordinated debentures to fixed rate debt. For accounting purposes, these six swap transactions are designated as cash flow hedges of the changes in LIBOR, the benchmark interest rate being hedged, associated with the interest payments made on $105.0 million of Heartland's subordinated debentures that reset quarterly on a specified reset date. At inception, Heartland asserted that the underlying principal balance would remain outstanding throughout the hedge transaction making it probable that sufficient LIBOR-based interest payments would exist through the maturity date of the swaps. During the first 107quarter of 2019, the interest rate swap transactions associated with Morrill Statutory Trust I and II, totaling $20.0 million, matured and the fixed rate debt has been converted to variable rate subordinated debentures. Heartland entered into an interest rate swap transaction on May 10, 2016, to effectively convert $40.0 million of amortizing term debt from variable rate debt to fixed rate debt. For accounting purposes, this swap is designated as a cash flow hedge of the changes in LIBOR, the benchmark interest rate being hedged, associated with the interest payments on the amortizing term debt that resets monthly on a specified reset date. The swap expires on May 10, 2021. On May 18, 2018, in connection with the acquisition of First Bank Lubbock Bancshares, Inc., Heartland acquired cash flow hedges related to OCGI Statutory Trust III and OCGI Capital Trust IV with notional amounts of $3.0 million and $6.0 million, respectively. The cash flow hedges effectively convert OCGI Statutory Trust III and OGCI Capital Trust IV from variable rate subordinated debentures to fixed rate debt. These swaps are designated as cash flow hedges of the changes in LIBOR, the benchmark interest rate being hedged, associated with the interest payments made on $9.0 million of Heartland's subordinated debentures that reset quarterly on a specified reset date. The table below identifies the balance sheet category and fair values of Heartland's derivative instruments designated as cash flow hedges at December 31, 2019, and December 31, 2018, in thousands: December 31, 2019 Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap December 31, 2018 Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap Interest rate swap Notional Amount Fair Value Balance Sheet Category Receive Rate Weighted Average Pay Rate Maturity $ 25,000 $ (167) Other Liabilities 1.900 % 2.255 % 03/17/2021 20,000 25,667 25,750 20,000 20,000 6,000 3,000 (67) Other Liabilities 135 Other Assets (1,384) Other Liabilities (614) Other Liabilities (561) Other Liabilities (15) Other Liabilities (9) Other Liabilities 2.043 4.215 4.280 1.894 1.907 1.894 1.831 3.355 3.674 5.425 2.390 2.352 1.866 1.878 01/07/2020 05/10/2021 07/24/2028 06/15/2024 03/01/2024 06/15/2021 06/30/2021 $ 25,000 $ 191 Other Assets 2.788 % 2.255 % 03/17/2021 20,000 10,000 10,000 29,667 28,750 20,000 20,000 6,000 3,000 (177) Other Liabilities 29 28 763 Other Assets Other Assets Other Assets (572) Other Liabilities 157 185 105 51 Other Assets Other Assets Other Assets Other Assets 2.408 2.822 2.788 4.887 5.004 2.788 2.738 2.788 2.787 3.355 1.674 1.658 3.674 5.425 2.390 2.352 1.866 1.878 01/07/2020 03/26/2019 03/18/2019 05/10/2021 07/24/2028 06/15/2024 03/01/2024 06/15/2021 06/30/2021 108 The table below identifies the gains and losses recognized on Heartland's derivative instruments designated as cash flow hedges for the years ended December 31, 2019, and December 31, 2018, in thousands: Recognized in OCI Amount of Gain (Loss) Effective Portion Reclassified from AOCI into Income Ineffective Portion Recognized in Income on Derivatives Category Amount of Gain (Loss) Category Amount of Gain (Loss) $ $ (3,442) Interest expense 995 Interest Expense $ $ (197) Other income (179) Other Income $ $ — — December 31, 2019 Interest rate swap December 31, 2018 Interest rate swap Fair Value Hedges Heartland uses interest rate swaps to convert certain long term fixed rate loans to floating rates to hedge interest rate risk exposure. Heartland uses hedge accounting in accordance with ASC 815, with the unrealized gains and losses, representing the change in fair value of the derivative and the change in fair value of the risk being hedged on the related loan, being recorded in the consolidated statements of income. The ineffective portions of the unrealized gains or losses, if any, are recorded in interest income and interest expense in the consolidated statements of income. Heartland uses statistical regression to assess hedge effectiveness, both at the inception of the hedge as well as on a continual basis. The regression analysis involves regressing the periodic change in the fair value of the hedging instrument against the periodic changes in the fair value of the asset being hedged due to changes in the hedge risk. Heartland was required to pledge $3.4 million and $2.5 million of cash as collateral for these fair value hedges at December 31, 2019, and December 31, 2018, respectively. The table below identifies the notional amount, fair value and balance sheet category of Heartland's fair value hedges at December 31, 2019, and December 31, 2018, in thousands: Notional Amount Fair Value Balance Sheet Category December 31, 2019 Fair value hedges Fair value hedges December 31, 2018 Fair value hedges Fair value hedges $ $ $ — $ $ $ 21,250 19,820 15,064 — Other assets (1,253) Other liabilities 74 (339) Other assets Other liabilities The table below identifies the gains and losses recognized on Heartland's fair value hedges for the years ended December 31, 2019, and December 31, 2018, in thousands: Amount of Gain (Loss) Income Statement Category December 31, 2019 Fair value hedges December 31, 2018 Fair value hedges $ $ (988) Interest income 734 Interest income Embedded Derivatives Heartland has fixed rate loans with embedded derivatives. The loans contain terms that affect the cash flows or value of the loan similar to a derivative instrument, and therefore are considered to contain an embedded derivative. The embedded derivatives are bifurcated from the loans because the terms of the derivative instrument are not clearly and closely related to the loans. The embedded derivatives are recorded at fair value on the consolidated balance sheets as a part of other assets, and changes in the fair value are a component of noninterest income. The table below identifies the notional amount, fair value and balance sheet category of Heartland's embedded derivatives as of December 31, 2019, and December 31, 2018, in thousands: 109 December 31, 2019 Embedded derivatives Embedded derivatives December 31, 2018 Embedded derivatives Embedded derivatives Notional Amount Fair Value Balance Sheet Category $ $ $ 9,627 $ — $ 11,266 $ 2,231 465 — 453 (54) Other assets Other liabilities Other assets Other liabilities The table below identifies the gains and losses recognized on Heartland's embedded derivatives for the years ended December 31, 2019 and December 31, 2018, in thousands: Amount of Gain (Loss) Income Statement Category December 31, 2019 Embedded derivatives December 31, 2018 Embedded derivatives $ $ 66 Other noninterest income 339 Other noninterest income Back-to-Back Loan Swaps Heartland has interest rate swap loan relationships with customers to meet their financing needs. Upon entering into these loan swaps, Heartland enters into offsetting positions with counterparties in order to minimize interest rate risk. These back-to-back loan swaps qualify as free standing financial derivatives with the fair values reported in other assets and other liabilities on the consolidated balance sheets. Heartland was required to post $20.2 million and $2.0 million as of December 31, 2019, and December 31, 2018, respectively, as collateral related to these back-to-back swaps. Heartland's counterparties were required to pledge $0 and $680,000 as of December 31, 2019 and December 31, 2018, respectively, related to these back-to-back swaps. Any gains and losses on these back-to-back swaps are recorded in noninterest income on the consolidated statements of income, and for the years ended December 31, 2019, and December 31, 2018, no gains or losses were recognized. The table below identifies the balance sheet category and fair values of Heartland's derivative instruments designated as loan swaps at December 31, 2019 and 2018, in thousands: December 31, 2019 Customer interest rate swaps Customer interest rate swaps December 31, 2018 Customer interest rate swaps Customer interest rate swaps Notional Amount Fair Value Balance Sheet Category $ 374,191 $ 16,927 Other Assets 374,191 (16,927) Other Liabilities $ 211,246 $ 4,449 Other Assets 211,246 (4,449) Other Liabilities Weighted Average Receive Rate Weighted Average Pay Rate 4.68 % 4.05 % 5.10 % 4.96 % 4.05 % 4.68 % 4.96 % 5.10 % Other Free Standing Derivatives Heartland has entered into interest rate lock commitments to originate residential mortgage loans held for sale and forward commitments to sell residential mortgage loans and mortgage backed securities that are considered derivative instruments. Heartland enters into forward commitments for the future delivery of residential mortgage loans when interest rate lock commitments are entered into in order to economically hedge the effect of future changes in interest rates on the commitments to fund the loans as well as on residential mortgage loans available for sale. The fair value of these commitments is recorded on the consolidated balance sheets with the changes in fair value recorded in the consolidated statements of income as a component of gains on sale of loans held for sale. These derivative contracts are designated as free standing derivative contracts and are not designated against specific assets and liabilities on the consolidated balance sheets or forecasted transactions and therefore do not qualify for hedge accounting treatment. Heartland was required to pledge $0 and $35,000 at December 31, 2019, and December 31, 2018, respectively, as collateral for these forward commitments. Heartland's counterparties were required to pledge no cash as collateral at both December 31, 2019, and December 31, 2018, as collateral for these forward commitments. 110Heartland acquired undesignated interest rate swaps in 2015. These swaps were entered into primarily for the benefit of customers seeking to manage their interest rate risk and are not designated against specific assets or liabilities on the consolidated balance sheet or forecasted transactions and therefore do not qualify for hedge accounting in accordance with ASC 815. These swaps are carried at fair value on the consolidated balance sheets as a component of other liabilities, with changes in the fair value recorded as a component of other noninterest income. The table below identifies the balance sheet category and fair values of Heartland's other free standing derivative instruments not designated as hedging instruments at December 31, 2019, and December 31, 2018, in thousands: Notional Amount Fair Value Balance Sheet Category December 31, 2019 Interest rate lock commitments (mortgage) $ 20,356 $ Forward commitments Forward commitments Undesignated interest rate swaps Undesignated interest rate swaps December 31, 2018 16,000 36,500 9,627 — Interest rate lock commitments (mortgage) $ 22,451 $ Forward commitments Forward commitments Undesignated interest rate swaps Undesignated interest rate swaps — 51,500 11,266 2,231 681 15 Other Assets Other Assets (113) Other Liabilities (465) Other Liabilities — Other Assets 725 — Other Assets Other Assets (399) Other Liabilities (453) Other Liabilities 54 Other Assets The table below identifies the income statement category of the gains and losses recognized in income on Heartland's other free standing derivative instruments not designated as hedging instruments for the years ended December 31, 2019, and December 31, 2018, in thousands: Income Statement Category Year-to-Date Gain (Loss) Recognized December 31, 2019 Interest rate lock commitments (mortgage) Net gains on sale of loans held for sale $ Forward commitments Forward commitments Undesignated interest rate swaps December 31, 2018 Net gains on sale of loans held for sale Net gains on sale of loans held for sale Other noninterest income 18 15 287 (66) Interest rate lock commitments (mortgage) Net gains on sale of loans held for sale $ (3,269) Forward commitments Forward commitments Undesignated interest rate swaps Net gains on sale of loans held for sale Net gains on sale of loans held for sale Other noninterest income (170) (161) 339 111 THIRTEEN INCOME TAXES The current income tax provision reflects the tax consequences of revenue and expenses currently taxable or deductible on various income tax returns for the year reported. The deferred income tax provision generally reflects the net change in deferred income tax assets and liabilities during the year, excluding any deferred income tax assets and liabilities of acquired businesses. The components of the provision for income taxes for the years ended December 31, 2019, 2018, and 2017 were as follows, in thousands: Current: Federal State Total current expense Deferred: Federal State Total deferred expense (benefit) Total income tax expense 2019 2018 2017 $ $ $ $ $ $ $ $ 24,106 11,298 35,404 760 (1,174) (414) $ $ 34,990 16,769 8,686 25,455 2,615 145 2,760 28,215 $ $ $ $ $ 25,532 5,025 30,557 12,370 893 13,263 43,820 In response to the enactment of the Tax Cuts and Jobs Act on December 22, 2017, which reduced the corporate federal tax rate from a graduated maximum 35% to a flat 21%, Heartland recorded $10.4 million of income tax expense in 2017 to adjust the value of its deferred tax assets and liabilities. Temporary differences between the amounts reported in the financial statements and the tax basis of assets and liabilities result in deferred taxes. Deferred tax assets and liabilities at December 31, 2019 and 2018, were as follows, in thousands: 2019 2018 Deferred tax assets: Tax effect of net unrealized loss on securities carried at fair value reflected in stockholders’ equity $ — $ Tax effect of net unrealized loss on derivatives reflected in stockholders’ equity Allowance for loan losses Deferred compensation Organization and acquisitions costs Net operating loss carryforwards Non-accrual loan interest OREO write-downs Tax credit projects Other Gross deferred tax assets Valuation allowance Gross deferred tax assets 563 17,686 8,071 337 18,459 853 921 4,252 2,643 53,785 (12,379) $ 41,406 $ 11,148 — 16,682 7,042 319 14,495 863 1,469 5,254 1,961 59,233 (12,125) 47,108 112 Deferred tax liabilities: Tax effect of net unrealized gain on securities carried at fair value reflected in stockholders’ equity Tax effect of net unrealized gain on derivatives reflected in stockholders’ equity Securities Premises, furniture and equipment Tax bad debt reserves Purchase accounting Prepaid expenses Servicing rights Deferred loan fees Other Gross deferred tax liabilities Net deferred tax asset $ (279) $ — — (4,240) (6,232) (422) (7,824) (2,176) (1,421) (3,342) (160) (2,332) (6,514) (427) (6,339) (203) (7,933) (3,321) (1,870) (27,806) $ $ 13,600 (380) (27,609) 19,499 $ $ The deferred tax assets (liabilities) related to net unrealized gains (losses) on securities available for sale and on derivatives had no effect on income tax expense as these gains and losses, net of taxes, were recorded in other comprehensive income (loss), other than for the effect of the federal tax rate. In 2017, the effect of the enacted change in the federal corporate tax rate resulted in tax expense totaling $4.5 million to adjust the deferred tax assets (liabilities) related to net unrealized gains (losses) on securities available for sale and on derivatives. As a result of acquisitions, Heartland had net operating loss carryforwards for federal income tax purposes of approximately $31.9 million at December 31, 2019, and $24.4 million at December 31, 2018. The associated deferred tax asset was $6.7 million at December 31, 2019, and $5.1 million at December 31, 2018. These net carryforwards expire during the period from December 31, 2026, through December 31, 2039, and are subject to an annual limitation of approximately $6.8 million. Net operating loss carryforwards for state income tax purposes were approximately $163.7 million at December 31, 2019, and $121.1 million at December 31, 2018. The associated deferred tax asset, net of federal tax, was $11.8 million at December 31, 2019, and $9.4 million at December 31, 2018. These carryforwards have begun to expire and will continue to do so until December 31, 2039. A valuation allowance against the deferred tax asset due to the uncertainty surrounding the utilization of these state net operating loss carryforwards was $10.1 million at December 31, 2019, and $8.1 million at December 31, 2018. During both 2019 and 2018, Heartland had book write-downs on investments that, for tax purposes, would generate capital losses upon disposal. Due to the uncertainty of Heartland's ability to utilize the potential capital losses, a valuation allowance for these potential losses totaled $2.3 million at December 31, 2019, and $4.0 million at December 31, 2018. In 2019, Heartland released valuation allowances of $1.9 million on deferred tax assets for capital losses it expects to realize on the disposal of partnership investments. Heartland generated capital gains from its 2019 strategic developments, which included various branch sales not conducted in the ordinary course of its business strategy. As a result of its net capital gains, Heartland was able to realize the benefit of its capital losses. Realization of the deferred tax asset over time is dependent upon the existence of taxable income in carryback periods or the ability to generate sufficient taxable income in future periods. In determining that realization of the deferred tax asset was more likely than not, Heartland gave consideration to a number of factors, including its taxable income during carryback periods, its recent earnings history, its expectations for earnings in the future and, where applicable, the expiration dates associated with its tax carryforwards. 113The actual income tax expense from continuing operations differs from the expected amounts for the years ended December 31, 2019, 2018, and 2017, (computed by applying the U.S. federal corporate tax rate of 21% for 2019 and 2018 income before income taxes and 35% for 2017 income before income taxes) are as follows, in thousands: Computed "expected" tax on net income Increase (decrease) resulting from: Nontaxable interest income State income taxes, net of federal tax benefit Tax credits Valuation allowance Excess tax benefit on stock compensation Deferred tax adjustment due to Tax Cuts and Jobs Act enactment Other Income taxes Effective tax rates 2019 2018 2017 $ 38,665 $ 30,495 $ 41,682 (3,281) 8,509 (6,860) (1,648) (229) — (166) (4,423) 6,976 (4,085) 23 (657) — (114) (9,282) 3,846 (2,390) 405 (1,130) 10,396 293 $ 34,990 $ 28,215 $ 43,820 19.0 % 19.4 % 36.8 % Heartland's income taxes included solar energy credits totaling $4.0 million, $2.9 million, and $449,000 during 2019, 2018 and 2017, respectively. Federal historic rehabilitation tax credits included in Heartland's income taxes totaled $1.8 million during 2019, $0, and $713,000 in 2019, 2018, and 2017, respectively. Additionally, investments in certain low-income housing partnerships totaled $6.1 million at December 31, 2019, $6.9 million at December 31, 2018, and $7.8 million at December 31, 2017. These investments generated federal low-income housing tax credits of $1.1 million during 2019 and $1.2 million for the years ended December 31, 2018 and 2017. These investments are expected to generate federal low-income housing tax credits of approximately $779,000 for 2020, $538,000 for 2021 through 2023, $322,000 for 2024, $86,000 for 2025 and $34,000 for 2026. On December 31, 2019, the amount of unrecognized tax benefits was $657,000, including $69,000 of accrued interest and penalties. On December 31, 2018, the amount of unrecognized tax benefits was $611,000, including $66,000 of accrued interest and penalties. If recognized, the entire amount of the unrecognized tax benefits would affect the effective tax rate. The tax years ended December 31, 2016, and later remain subject to examination by the Internal Revenue Service. For state purposes, the tax years ended December 31, 2014, and later remain open for examination. Heartland does not anticipate any significant increase or decrease in unrecognized tax benefits during the next twelve months. FOURTEEN EMPLOYEE BENEFIT PLANS Heartland sponsors a defined contribution retirement plan covering substantially all employees. The plan includes matching contributions and non-elective contributions. Matching contributions and non-elective contributions are limited to a maximum amount of the participant's wages as defined by federal law. Heartland's subsidiaries made matching contributions of up to 3% of participants' wages in 2019, 2018, and 2017. Costs charged to operating expenses with respect to the matching contributions were $3.9 million, $3.5 million, and $3.3 million for 2019, 2018 and 2017, respectively. Non-elective contributions to this plan are subject to approval by the Heartland Board of Directors. The Heartland subsidiaries fund and record as an expense all approved contributions. Costs of these contributions, charged to operating expenses, were $4.8 million, $4.0 million, and $4.1 million for 2019, 2018 and 2017, respectively. FIFTEEN COMMITMENTS AND CONTINGENT LIABILITIES Heartland utilizes a variety of financial instruments in the normal course of business to meet the financial needs of customers and to manage its exposure to fluctuations in interest rates. These financial instruments include lending related and other commitments as indicated below as well as derivative instruments shown in Note 12, "Derivative Financial Instruments." The Heartland banks make various commitments and incur certain contingent liabilities that are not presented in the accompanying 114 consolidated financial statements. The commitments and contingent liabilities include various guarantees, commitments to extend credit and standby letters of credit. Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. Since many of the commitments are expected to expire without being drawn upon, the total commitment amounts do not necessarily represent future cash requirements. The Heartland banks evaluate each customer’s creditworthiness on a case-by- case basis. The amount of collateral obtained, if deemed necessary by the Heartland banks upon extension of credit, is based upon management’s credit evaluation of the counterparty. Collateral held varies but may include accounts receivable, inventory, property, plant and equipment and income-producing commercial properties. Standby letters of credit and financial guarantees written are conditional commitments issued by the Heartland banks to guarantee the performance of a customer to a third party. Those guarantees are primarily issued to support public and private borrowing arrangements. The credit risk involved in issuing letters of credit is essentially the same as that involved in extending loan facilities to customers. At December 31, 2019, and at December 31, 2018, commitments to extend credit aggregated $2.97 billion and $2.47 billion, respectively, and standby letters of credit aggregated $79.5 million and $71.9 million, respectively. Heartland enters into commitments to sell mortgage loans to reduce interest rate risk on certain mortgage loans held for sale and loan commitments, which were recorded in the consolidated balance sheets at their fair values. Heartland does not anticipate any material loss as a result of the commitments and contingent liabilities. Residential mortgage loans sold to others are predominantly conventional residential first lien mortgages originated under Heartland's usual underwriting procedures, and are most often sold on a nonrecourse basis. Heartland's agreements to sell residential mortgage loans in the normal course of business, primarily to GSE's, which usually require certain representations and warranties on the underlying loans sold, related to credit information, loan documentation, collateral, and insurability, which if subsequently are untrue or breached, could require Heartland to repurchase certain loans affected. Heartland had a recorded repurchase obligation of $313,000 at both December 31, 2019, and December 31, 2018, respectively, which is included in other liabilities on the consolidated balance sheets. Heartland had no new requests for repurchases during 2019 and 2018. Heartland has a loss reserve for unfunded commitments, including loan commitments and letters of credit. At December 31, 2019, and December 31, 2018, the reserve for unfunded commitments, which is included in other liabilities on the consolidated balance sheets, was approximately $248,000 and $172,000, respectively. The appropriateness of the reserve for unfunded commitments is reviewed on a quarterly basis, based upon changes in the amounts of commitments, delinquencies and economic conditions. There are certain legal proceedings pending against Heartland and its subsidiaries at December 31, 2019, that are ordinary routine litigation incidental to business. While the ultimate outcome of current legal proceedings cannot be predicted with certainty, it is the opinion of management that the resolution of these legal actions should not have a material effect on Heartland's consolidated financial position or results of operations. SIXTEEN STOCK-BASED COMPENSATION Heartland may grant, through its Nominating and Compensation Committee (the "Compensation Committee") non-qualified and incentive stock options, stock appreciation rights, stock awards, restricted stock, restricted stock units and other equity- based incentive awards, under its 2012 Long-Term Incentive Plan (the "Plan"). The Plan was originally approved by stockholders in May 2012 and was amended and restated effective March 8, 2016, to increase the number of shares of common stock authorized for issuance and make certain other changes to the Plan. At December 31, 2019, 348,140 shares of common stock were reserved for future issuance under awards that may be granted under the Plan to employees and directors of, and service providers to, Heartland or its subsidiaries. FASB ASC Topic 718, "Compensation-Stock Compensation" requires the measurement of the cost of employee services received in exchange for an award of equity instruments based upon the fair value of the award on the grant date. The cost of the award is based upon its fair value estimated on the date of grant and recognized in the consolidated statements of income over the vesting period of the award. The fair market value of restricted stock and restricted stock units is based on the fair value of the underlying shares of common stock on the date of grant. The fair value of stock options is estimated on the date of grant using the Black-Scholes model. Forfeitures are accounted for as they occur. The amount of tax benefit related to the exercise, vesting, and forfeiture of equity-based awards reflected as a tax benefit in Heartland's income tax expense was $266,000 and $674,000 for the years ended December 31, 2019, and 2018, respectively. 115Options Although the Plan provides authority to the Compensation Committee to grant stock options, no options were granted during the years ended December 31, 2019, 2018 and 2017. Prior to 2009, options were typically granted annually with an expiration date 10 years after the date of grant. Vesting was generally over a five-year service period with portions of a grant becoming exercisable at three years, four years and five years after the date of grant. The exercise price of stock options granted is established by the Compensation Committee, but the exercise price for the stock options may not be less than the fair market value of the shares on the date that the options are granted or, if greater, the par value of a share of common stock. A summary of the status of Heartland's common stock options as of December 31, 2019, 2018 and 2017, and changes during the years ended December 31, 2019, 2018 and 2017, follows: Outstanding at January 1 Granted Exercised Forfeited Outstanding at December 31 Options exercisable at December 31 2019 2018 2017 Weighted- Average Exercise Price Shares Weighted- Average Exercise Price Shares Weighted- Average Exercise Price Shares — $ — — — — $ — $ — — — — — — $ 6,500 — (6,500) — — $ — $ 18.60 — 18.60 — — — 26,400 — (19,400) (500) 6,500 6,500 $ $ $ 18.60 — 18.60 18.60 18.60 18.60 No shares under stock options vested during the year ended December 31, 2019. There were no compensation costs recorded for stock options for the years ended December 31, 2019, 2018 and 2017. There are no unrecorded compensation costs related to options at December 31, 2019. Cash received from options exercised for the year ended December 31, 2019, was $0. Cash received from options exercised for the year ended December 31, 2018, was $121,000. Restricted Stock Units The Plan permits the Compensation Committee to grant restricted stock units ("RSUs"). In the first quarter of 2019, the Compensation Committee granted time-based RSUs with respect to 90,073 shares of common stock, and in the first quarter of 2018, the Compensation Committee granted time-based RSUs with respect to 52,153 shares of common stock to selected officers and employees. The time-based RSUs, which represent the right, without payment, to receive shares of Heartland common stock at a specified date in the future. The time-based RSUs granted in 2019 and 2018 vest over three years in equal installments on March 6 of each of the three years following the year of the grant. The time-based RSUs may also vest upon death or disability, upon a change in control or upon a "qualified retirement" (as defined in the RSU agreement). The retiree is required to sign a non-solicitation agreement as a condition to vesting. The Compensation Committee granted three-year performance-based RSUs with respect to 34,848 shares and 16,108 shares of common stock in the first quarter of 2019 and 2018, respectively. These performance-based RSUs will be earned based upon satisfaction of performance targets for the three-year performance period ended December 31, 2021, and December 31, 2020. These performance-based RSUs or a portion thereof may vest in 2022 and 2021, respectively, after measurement of performance in relation to the performance targets. In addition to the three-year performance-based RSUs referenced in the preceding paragraph, the Compensation Committee granted one-year performance-based RSUs with respect to 18,988 shares of common stock in the first quarter of 2018. These performance-based RSUs are earned based on satisfaction of performance targets for the fiscal year ended December 31, 2018, and then fully vest on a specified date in the third calendar year following the year of the initial grant. No one-year performance based RSUs were granted in 2019. The one-year and three-year performance-based RSUs vest to the extent that they are earned upon death or disability or upon a "qualified retirement." Upon a change in control, performance-based RSUs shall become vested at 100% of target if the RSU obligations are not assumed by the successor company. If the successor company does assume the RSU obligations, the 2019 and 2018 performance-based RSUs will vest at 100% of target upon a "Termination of Service" within the period beginning six months prior to a change in control and ending 24 months after a change in control. All of Heartland's RSUs will be settled in common stock upon vesting and are not entitled to dividends until vested. 116 The Compensation Committee may grant RSUs under the Plan to directors as part of their compensation, to new management level employees at the commencement of employment, and to other employees as incentives. During the years ended December 31, 2019, 2018, and 2017, 37,544, 36,462 and 17,106 RSUs, respectively, were granted to directors and new employees. A summary of the status of RSUs as of December 31, 2019, 2018 and 2017, and changes during the years ended December 31, 2019, 2018, and 2017, follows: Outstanding at January 1 Granted Vested Forfeited Outstanding at December 31 2019 2018 2017 Weighted- Average Grant Date Fair Value 43.89 $ 45.09 39.27 49.20 46.76 $ Shares 266,995 162,465 (148,158) (26,919) 254,383 Weighted- Average Grant Date Fair Value 34.74 $ 55.13 32.73 45.69 43.89 $ Weighted- Average Grant Date Fair Value 27.61 $ 47.22 26.66 34.02 34.74 $ Shares 346,817 109,373 (137,394) (17,218) 301,578 Shares 301,578 123,711 (127,744) (30,550) 266,995 Total compensation costs recorded for RSUs were $5.8 million, $4.4 million and $3.2 million, for 2019, 2018 and 2017, respectively. As of December 31, 2019, there were $4.9 million of total unrecognized compensation costs related to the Plan for RSUs which are expected to be recognized through 2022. Employee Stock Purchase Plan Heartland maintains an employee stock purchase plan (the "ESPP"), which was adopted in May 2016 and replaced the 2006 ESPP, that permits all eligible employees to purchase shares of Heartland common stock at a price of not less than 95% of the fair market value (as determined by the Compensation Committee) on the determination date. Under ASC Topic 718, compensation expense related to the ESPP of $222,000 was recorded in 2019, $91,000 was recorded in 2018, and $153,000 was recorded in 2017 because the price of the shares purchased was set at the beginning of the year for the purchases at the end of the year. A maximum of 500,000 shares is available for purchase under the ESPP, and as of December 31, 2019, 412,521 shares remain available for purchase. Beginning in 2017, Heartland began making ESPP purchases as soon as practicable after the last day of the plan year. On January 2, 2020, 32,179 shares were purchased under the ESPP for the employee deferrals made during the plan year ended December 31, 2019. On January 4, 2019, 32,331 shares were purchased under the ESPP for the employee deferrals made during the plan year ended December 31, 2018. On January 2, 2018, 22,903 shares were purchased under the ESPP for employee deferrals made during the plan year ended December 31, 2017. SEVENTEEN STOCKHOLDER RIGHTS PLAN Heartland adopted an Amended and Restated Rights Agreement (the "Extended Rights Plan"), dated as of January 17, 2012, which became effective upon approval by the stockholders on May 16, 2012. The primary purpose of the Extended Rights Plan was to extend the term of the Rights Agreement dated as of June 7, 2002, for an additional ten years and to expand the definition of beneficial owners to include certain forms of indirect ownership. Under the terms of the Extended Rights Plan, a preferred share purchase right (a "Right") is automatically issued with each outstanding share of Heartland common stock and, unless redeemed or unless there is a Distribution Date, as defined below, the Rights trade with the shares of common stock until expiration of the Plan on January 17, 2022. Each Right entitles the holder to purchase from Heartland one-thousandth of a share of Series A Junior Participating Preferred Stock, $1.00 value (the "Series A Preferred Stock"), at a price of $70.00 per one one- thousandth of a share of Preferred Stock, subject to adjustment (the "Purchase Price"). The Rights are not currently exercisable, and will not become exercisable until a Distribution Date. The Series A Preferred Stock has a preferential quarterly dividend rate equal to the greater of $1.00 per share or 1,000 times the dividend declared on one share of common stock, a preference over common stock in liquidation equal to the greater of $1,000 per share or 1,000 times the payment made on one share of common stock, 1,000 votes per share voting together with the common stock, customary anti-dilution provisions and other rights that approximate the rights of one share of common stock. The Rights separate from the common stock and become exercisable only on the tenth day (the "Distribution Date") following the earlier of (i) a public announcement that a person or group of affiliated or associated persons (subject to certain exclusions, 117 "Acquiring Persons") has commenced an offer to acquire "beneficial ownership" of 15% or more of Heartland's outstanding common stock, or (ii) actual acquisition of this level of beneficial ownership. If any person or group of affiliated or associated persons becomes an Acquiring Person, each holder of a Right, other than Rights that were or are beneficially owned by the Acquiring Person (which will thereafter be void), will have the right to receive upon exercise that number of shares of common stock having a market value of two times the Purchase Price. In 2002, when the Rights Plan was originally created, Heartland designated 16,000 shares, par value $1.00 per share, of Series A Preferred Stock. There are no shares of Series A Preferred issued and outstanding, and Heartland does not anticipate issuing any shares of such, except as may be required under the Extended Rights Plan. EIGHTEEN CAPITAL ISSUANCES Common Stock For a description of the issuance of shares of Heartland common stock in connection with acquisitions, see Note 2, "Acquisitions," of the consolidated financial statements. For a description of the issuance of shares of Heartland common stock in connection with the 2012 Long-Term Incentive Plan and the 2016 ESPP, see Note 16, "Stock-Based Compensation." Shelf Registration Heartland filed a universal shelf registration with the SEC to register debt or equity securities on August 8, 2019, that expires in August 2022. This registration statement, which was effective immediately, provides Heartland the ability to raise capital, subject to market conditions and SEC rules and limitations, if Heartland's board of directors decides to do so. This registration statement permits Heartland, from time to time, in one or more public offerings, to offer debt securities, subordinated notes, common stock, preferred stock, rights or any combination of these securities. The amount of securities that may have been offered was not specified in the registration statement, and the terms of any future offerings were to be established at the time of the offering. NINETEEN REGULATORY CAPITAL REQUIREMENTS AND RESTRICTIONS ON SUBSIDIARY DIVIDENDS The Heartland banks are subject to various regulatory capital requirements administered by the federal banking agencies. Failure to meet minimum capital requirements can initiate certain mandatory, and possibly additional discretionary, actions by regulators that, if undertaken, could have a direct material effect on the Heartland banks’ financial statements. The regulations prescribe specific capital adequacy guidelines that involve quantitative measures of a bank’s assets, liabilities and certain off balance sheet items as calculated under regulatory accounting practices. Capital classification is also subject to qualitative judgments by the regulators about components, risk weightings and other factors. Quantitative measures established by regulation to ensure capital adequacy require the Heartland banks to maintain minimum amounts and ratios (set forth in the table below) of total and Tier 1 capital (as defined in the regulations) to risk-weighted assets (as defined), and of Tier 1 capital (as defined) to average assets (as defined). The requirements to be categorized as well-capitalized under the Tier 1 leverage capital ratio is 4% for all banks. The minimum requirement to be well-capitalized for the Tier 1 risk-based capital ratio is 8%. The total risk-based capital ratio minimum requirement to be well-capitalized remained is 10%. Management believes, as of December 31, 2019 and 2018, that the Heartland banks met all capital adequacy requirements to which they were subject. As of December 31, 2019 and 2018, the FDIC categorized each of the Heartland banks as well capitalized under the regulatory framework for prompt corrective action. To be categorized as well capitalized, the Heartland banks must maintain minimum total risk-based, Tier 1 risk-based, Tier 1 common equity and Tier 1 leverage ratios as set forth in the following table. There are no conditions or events since December 31, 2019, that management believes have changed each institution’s category. 118 The Heartland banks’ actual capital amounts and ratios are also presented in the tables below, in thousands: As of December 31, 2019 Total Capital (to Risk-Weighted Assets) Consolidated Dubuque Bank and Trust Company Illinois Bank & Trust Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust Rocky Mountain Bank Citywide Banks Minnesota Bank & Trust Bank of Blue Valley Premier Valley Bank First Bank & Trust Actual Amount Ratio For Capital Adequacy Purposes Ratio Amount To Be Well Capitalized Under Prompt Corrective Action Provisions Amount Ratio $ 1,388,511 13.75 % $ 807,881 8.00 % N/A 168,959 107,678 117,355 157,555 75,498 53,266 240,735 76,400 145,256 91,257 109,545 14.55 10.54 14.13 12.33 11.19 13.80 13.88 13.50 14.50 13.21 14.11 92,872 81,731 66,431 102,193 53,982 30,868 138,704 45,260 80,153 55,273 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 62,128 — 8.00 $ 116,090 102,164 10.00 % 10.00 83,039 127,741 67,477 38,585 173,380 56,575 100,191 69,091 77,660 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 119 As of December 31, 2019 Tier 1 Capital (to Risk-Weighted Assets) Consolidated Dubuque Bank and Trust Company Illinois Bank & Trust Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust Rocky Mountain Bank Citywide Banks Minnesota Bank & Trust Bank of Blue Valley Premier Valley Bank First Bank & Trust Common Equity Tier 1 (to Risk-Weighted Assets) Consolidated Dubuque Bank and Trust Company Illinois Bank & Trust Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust Rocky Mountain Bank Citywide Banks Minnesota Bank & Trust Bank of Blue Valley Premier Valley Bank First Bank & Trust Tier 1 Capital (to Average Assets) Consolidated Dubuque Bank and Trust Company Illinois Bank & Trust Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust Rocky Mountain Bank Citywide Banks Minnesota Bank & Trust Bank of Blue Valley Premier Valley Bank First Bank & Trust Actual Amount Ratio For Capital Adequacy Purposes Ratio Amount To Be Well Capitalized Under Prompt Corrective Action Provisions Amount Ratio $ 1,243,582 12.31 % $ 605,911 6.00 % N/A 159,579 103,011 109,939 148,227 69,648 48,692 231,085 70,235 140,195 87,335 104,914 13.75 10.08 13.24 11.60 10.32 12.62 13.33 12.41 13.99 12.64 13.51 69,654 61,298 49,824 76,645 40,486 23,151 104,028 33,945 60,115 41,455 46,596 6.00 6.00 6.00 6.00 6.00 6.00 6.00 6.00 6.00 6.00 6.00 $ 92,872 8.00 % 81,731 66,431 102,193 53,982 30,868 138,704 45,260 80,153 55,273 62,128 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 $ 1,098,428 10.88 % $ 454,433 4.50 % N/A 159,579 103,011 109,939 148,227 69,648 48,692 231,085 70,235 140,195 87,335 104,914 13.75 10.08 13.24 11.60 10.32 12.62 13.33 12.41 13.99 12.64 13.51 52,241 45,974 37,368 57,484 30,365 17,363 78,021 25,459 45,086 31,091 4.50 4.50 4.50 4.50 4.50 4.50 4.50 4.50 4.50 4.50 34,947 — 4.50 $ 75,459 6.50 % 66,407 53,976 83,032 43,860 25,080 112,697 36,774 65,124 44,909 50,479 6.50 6.50 6.50 6.50 6.50 6.50 6.50 6.50 6.50 6.50 $ 1,243,582 10.10 % $ 492,725 4.00 % N/A 159,579 103,011 109,939 148,227 69,648 48,692 231,085 70,235 140,195 87,335 104,914 9.83 10.26 10.76 9.11 9.87 9.22 10.66 10.51 11.07 10.43 10.25 64,961 40,144 40,863 65,076 28,235 21,132 86,732 26,740 50,638 33,487 40,941 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 $ 81,202 5.00 % 50,180 51,078 81,345 35,293 26,415 108,416 33,426 63,297 41,859 51,177 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 120 Actual Amount Ratio For Capital Adequacy Purposes Ratio Amount To Be Well Capitalized Under Prompt Corrective Action Provisions Amount Ratio As of December 31, 2018 Total Capital (to Risk-Weighted Assets) Consolidated Dubuque Bank and Trust Company Illinois Bank & Trust Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust Rocky Mountain Bank Citywide Banks Minnesota Bank & Trust Bank of Blue Valley(1) Premier Valley Bank First Bank & Trust $ 1,200,947 165,687 13.72 % $ 14.10 700,490 93,975 74,657 115,318 150,261 63,606 51,982 235,691 69,002 72,520 85,710 102,795 13.02 13.90 12.92 11.90 14.26 13.46 12.99 16.14 13.71 13.48 45,884 66,351 93,063 42,766 29,160 140,117 42,493 35,937 50,017 61,004 Tier 1 Capital (to Risk-Weighted Assets) Consolidated Dubuque Bank and Trust Company $ 1,064,669 155,391 12.16 % $ 13.23 525,368 70,482 Illinois Bank & Trust Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust Rocky Mountain Bank Citywide Banks Minnesota Bank & Trust Bank of Blue Valley(1) Premier Valley Bank First Bank & Trust 70,470 108,193 141,161 59,993 48,428 226,645 63,633 67,975 82,321 100,884 12.29 13.04 12.13 11.22 13.29 12.94 11.98 15.13 13.17 13.23 34,413 49,763 69,797 32,075 21,870 105,088 31,870 26,953 37,513 45,753 8.00 % N/A 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 6.00 % 6.00 6.00 6.00 6.00 6.00 6.00 6.00 6.00 6.00 6.00 6.00 $ 117,469 10.00 % 57,355 82,939 116,328 53,458 36,449 175,146 53,117 44,922 62,521 76,255 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00 N/A 93,975 $ 8.00 % 45,884 66,351 93,063 42,766 29,160 140,117 42,493 35,937 50,017 61,004 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 8.00 Common Equity Tier 1 (to Risk Weighted Assets) Consolidated Dubuque Bank and Trust Company Illinois Bank & Trust Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust Rocky Mountain Bank Citywide Banks Minnesota Bank & Trust Bank of Blue Valley(1) Premier Valley Bank First Bank & Trust Tier 1 Capital (to Average Assets) Consolidated Dubuque Bank and Trust Company $ 933,755 10.66 % $ 394,026 4.50 % N/A 155,391 70,470 108,193 141,161 59,993 48,428 226,645 63,633 67,975 82,321 13.23 12.29 13.04 12.13 11.22 13.29 12.94 11.98 15.13 13.17 52,861 25,810 37,323 52,348 24,056 16,402 78,816 23,903 20,215 28,134 4.50 4.50 4.50 4.50 4.50 4.50 4.50 4.50 4.50 4.50 100,884 13.23 34,315 4.50 $ 76,355 6.50 % 37,281 53,910 75,613 34,748 23,692 113,845 34,526 29,199 40,639 49,566 6.50 6.50 6.50 6.50 6.50 6.50 6.50 6.50 6.50 6.5 $ 1,064,669 155,391 9.73 % $ 9.97 437,858 62,317 4.00 % 4.00 $ N/A 77,897 5.00 % 121 Illinois Bank & Trust Wisconsin Bank & Trust New Mexico Bank & Trust Arizona Bank & Trust Rocky Mountain Bank Citywide Banks Minnesota Bank & Trust Bank of Blue Valley(1) Premier Valley Bank First Bank & Trust Actual Amount 70,470 108,193 141,161 59,993 48,428 226,645 63,633 67,975 82,321 100,884 Ratio 8.56 10.47 9.58 9.20 9.82 10.53 10.00 11.31 10.53 10.13 For Capital Adequacy Purposes Ratio Amount 4.00 32,941 41,317 58,958 26,089 19,730 86,129 25,445 24,041 31,285 39,846 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 To Be Well Capitalized Under Prompt Corrective Action Provisions Amount 41,177 51,647 73,697 32,611 24,662 107,662 31,806 30,052 39,106 49,807 Ratio 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 (1) Morrill & Janes Bank and Trust Company changed its name to Bank of Blue Valley upon the acquisition of Blue Valley Ban Corp. on May 10, 2019. The ability of Heartland to pay dividends to its stockholders is dependent upon dividends paid by its subsidiaries. The Heartland banks are subject to certain statutory and regulatory restrictions on the amount they may pay in dividends. To maintain acceptable capital ratios for the Banks, certain portions of their retained earnings are not available for the payment of dividends. Retained earnings that could be available for the payment of dividends to Heartland totaled approximately $533.9 million as of December 31, 2019, under the most restrictive minimum capital requirements. Retained earnings that could be available for the payment of dividends to Heartland totaled approximately $331.5 million as of December 31, 2019, under the capital requirements to remain well capitalized. TWENTY FAIR VALUE Heartland utilizes fair value measurements to record fair value adjustments to certain assets and liabilities and to determine fair value disclosures. Securities carried at fair value, which include available for sale, trading securities and equity securities with a readily determinable fair value, and derivatives are recorded in the consolidated balance sheets at fair value on a recurring basis. Additionally, from time to time, Heartland may be required to record at fair value other assets on a nonrecurring basis such as loans held for sale, loans held to maturity and certain other assets including, but not limited to, mortgage servicing rights, commercial servicing rights and other real estate owned. These nonrecurring fair value adjustments typically involve application of lower of cost or fair value accounting or write-downs of individual assets. Fair Value Hierarchy Under ASC 820, assets and liabilities are grouped at fair value in three levels, based on the markets in which the assets and liabilities are traded and the reliability of the assumptions used to determine fair value. These levels are: Level 1 — Valuation is based upon quoted prices for identical instruments in active markets. Level 2 — Valuation is based upon quoted prices for similar instruments in active markets, or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market. Level 3 — Valuation is generated from model-based techniques that use at least one significant assumption not observable in the market. These unobservable assumptions reflect estimates of assumptions that market participants would use in pricing the asset or liability. Valuation techniques include use of option pricing models, discounted cash flow models and similar techniques. 122 The following is a description of valuation methodologies used for assets and liabilities recorded at fair value on a recurring or non-recurring basis. Assets Securities Available for Sale and Held to Maturity Securities available for sale are recorded at fair value on a recurring basis. Securities held to maturity are generally recorded at cost and are only recorded at fair value to the extent a decline in fair value is determined to be other-than-temporary. Fair value measurement is based upon quoted prices, if available. If quoted prices are not available, fair values are measured using independent pricing models or other model-based valuation techniques such as the present value of future cash flows, adjusted for the security's credit rating, prepayment assumptions and other factors such as credit loss assumptions. Level 1 securities include those traded on an active exchange, such as the New York Stock Exchange, as well as U.S. Treasury securities. Level 2 securities include U.S. government and agency securities, mortgage and asset-backed securities and private collateralized mortgage obligations, municipal bonds, equity securities and corporate debt securities. On a quarterly basis, a secondary independent pricing service is used for the securities portfolio to validate the pricing from Heartland's primary pricing service. Equity Securities with a Readily Determinable Fair Value Equity securities with a readily determinable fair value generally include Community Reinvestment Act mutual funds and are classified as Level 2 due to the infrequent trading of these securities. The fair value is based on the price per share. Loans Held for Sale Loans held for sale are carried at the lower of cost or fair value on an aggregate basis. The fair value of loans held for sale is based on what secondary markets are currently offering for portfolios with similar characteristics. As such, Heartland classifies loans held for sale subjected to nonrecurring fair value adjustments as Level 2. Prior to December 31, 2018, Heartland entered into an agreement with a third-party to sell the loan portfolios of its consumer finance subsidiaries. The loan portfolios were classified as held for sale and recorded at fair value at December 31, 2018. Heartland classified these loans as nonrecurring Level 3 in the fair value hierarchy because the negotiated sales price was unobservable. Loans Held to Maturity Heartland does not record loans held to maturity at fair value on a recurring basis. However, from time to time, a loan is considered impaired and an allowance for loan losses is established. Loans for which it is probable that payment of interest and principal will not be made in accordance with the contractual terms of the loan agreement are considered impaired. Once a loan is identified as individually impaired, management measures impairment in accordance with ASC 310. The fair value of impaired loans is measured using one of the following impairment methods: 1) the present value of expected future cash flows discounted at the loan's effective interest rate or 2) the observable market price of the loan or 3) the fair value of the collateral if the loan is collateral dependent. In accordance with ASC 820, impaired loans measured at fair value are classified as nonrecurring Level 3 in the fair value hierarchy. Premises, Furniture and Equipment Held for Sale Heartland values premises, furniture and equipment held for sale based on third-party appraisals less estimated disposal costs. Heartland considers third party appraisals, as well as independent fair value assessments from Realtors or persons involved in selling bank premises, furniture and equipment, in determining the fair value of particular properties. Accordingly, the valuation of premises, furniture and equipment held for sale is subject to significant external and internal judgment. Heartland periodically reviews premises, furniture and equipment held for sale to determine if the fair value of the property, less disposal costs, has declined below its recorded book value and records any adjustments accordingly. Premises, furniture and equipment held for sale are classified as nonrecurring Level 3 in the fair value hierarchy. 123Mortgage Servicing Rights Mortgage servicing rights assets represent the value associated with servicing residential real estate loans that have been sold to outside investors with servicing retained. The fair value for servicing assets is determined through discounted cash flow analysis and utilizes discount rates, prepayment speeds and delinquency rate assumptions as inputs. All of these assumptions require a significant degree of management estimation and judgment. Mortgage servicing rights are subject to impairment testing. The carrying values of these rights are reviewed quarterly for impairment based upon the calculation of fair value as performed by an outside third party. For purposes of measuring impairment, the rights are stratified into certain risk characteristics including note type and note term. If the valuation model reflects a value less than the carrying value, mortgage servicing rights are adjusted to fair value through a valuation allowance. Heartland classifies mortgage servicing rights as nonrecurring with Level 3 measurement inputs. Commercial Servicing Rights Commercial servicing rights assets represent the value associated with servicing commercial loans guaranteed by the Small Business Administration and United States Department of Agriculture that have been sold with servicing retained by Heartland. Heartland uses the amortization method (i.e., the lower of amortized cost or estimated fair value measured on a nonrecurring basis), not fair value measurement accounting, to determine the carrying value of its commercial servicing rights. The fair value for servicing assets is determined through market prices for comparable servicing contracts, when available, or through a valuation model that calculates the present value of estimated future net servicing income. Inputs utilized include discount rates, prepayment speeds and delinquency rate assumptions as inputs. All of these assumptions require a significant degree of management estimation and judgment. Commercial servicing rights are subject to impairment testing, and the carrying values of these rights are reviewed quarterly for impairment based upon the calculation of fair value as performed by an outside third party. If the valuation model reflects a fair value less than the carrying value, commercial servicing rights are adjusted to fair value through a valuation allowance. Heartland classifies commercial servicing rights as nonrecurring with Level 3 measurement inputs. Derivative Financial Instruments Heartland's current interest rate risk strategy includes interest rate swaps. The valuation of these instruments is determined using widely accepted valuation techniques including discounted cash flow analysis on the expected cash flows of each derivative. This analysis reflects the contractual terms of the derivatives, including the period to maturity, and uses observable market- based inputs, including interest rate curves and implied volatilities. To comply with the provisions of ASC 820, Heartland incorporates credit valuation adjustments to appropriately reflect both its own nonperformance risk and the respective counterparty's nonperformance risk in the fair value measurements. In adjusting the fair value of its derivative contracts for the effect of nonperformance risk, Heartland has considered the impact of netting any applicable credit enhancements, such as collateral postings, thresholds, mutual puts, and guarantees. Although Heartland has determined that the majority of the inputs used to value its derivatives fall within Level 2 of the fair value hierarchy, the credit valuation adjustments associated with its derivatives utilize Level 3 inputs, such as estimates of current credit spreads to evaluate the likelihood of default by itself and its counterparties. However, as of December 31, 2019, and December 31, 2018, Heartland has assessed the significance of the impact of the credit valuation adjustments on the overall valuation of its derivative positions and has determined that the credit valuation adjustments are not significant to the overall valuation of its derivatives. As a result, Heartland has determined that its derivative valuations in their entirety are classified in Level 2 of the fair value hierarchy. Interest Rate Lock Commitments Heartland uses an internal valuation model that relies on internally developed inputs to estimate the fair value of its interest rate lock commitments which is based on unobservable inputs that reflect management's assumptions and specific information about each borrower. Interest rate lock commitments are classified in Level 3 of the fair value hierarchy. Forward Commitments The fair value of forward commitments are estimated using an internal valuation model, which includes current trade pricing for similar financial instruments in active markets that Heartland has the ability to access and are classified in Level 2 of the fair value hierarchy. Other Real Estate Owned Other real estate owned ("OREO") represents property acquired through foreclosures and settlements of loans. Property acquired is carried at the fair value of the property at the time of acquisition (representing the property's cost basis), plus any acquisition costs, or the estimated fair value of the property, less disposal costs. Heartland considers third party appraisals, as well as independent fair value assessments from realtors or persons involved in selling OREO, in determining the fair value of particular properties. Accordingly, the valuation of OREO is subject to significant external and internal judgment. Heartland 124periodically reviews OREO to determine if the fair value of the property, less disposal costs, has declined below its recorded book value and records any adjustments accordingly. OREO is classified as nonrecurring Level 3 of the fair value hierarchy. The table below presents Heartland's assets and liabilities that are measured at fair value on a recurring basis as of December 31, 2019, and December 31, 2018, in thousands, aggregated by the level in the fair value hierarchy within which those measurements fall: Total Fair Value Level 1 Level 2 Level 3 December 31, 2019 Assets Securities available for sale U.S. government corporations and agencies Mortgage and asset-backed securities Obligations of states and political subdivisions Equity securities with a readily determinable fair value Derivative financial instruments(1) Interest rate lock commitments Forward commitments Total assets at fair value Liabilities Derivative financial instruments(2) Forward commitments Total liabilities at fair value December 31, 2018 Assets Securities available for sale U.S. government corporations and agencies Mortgage-backed securities Obligations of states and political subdivisions Equity securities Derivative financial instruments(1) Interest rate lock commitments Forward commitments Total assets at fair value Liabilities Derivative financial instruments(2) Forward commitments Total liabilities at fair value $ $ $ $ $ $ $ $ 9,893 2,577,278 707,190 18,435 17,527 681 15 3,331,019 21,462 113 21,575 31,951 2,026,698 374,974 17,086 6,539 725 — 2,457,973 6,044 399 6,443 $ $ $ $ $ $ $ $ 8,503 — — — — — — 8,503 $ $ 1,390 2,577,278 707,190 18,435 17,527 — 15 3,321,835 — $ — — $ 21,462 113 21,575 25,414 — — — — — — 25,414 $ $ 6,537 2,026,698 374,974 17,086 6,539 — — 2,431,834 — $ — — $ 6,044 399 6,443 $ $ $ $ $ $ $ $ — — — — — 681 — 681 — — — — — — — — 725 — 725 — — — (1) Includes embedded derivatives, back-to-back loan swaps, fair value hedges, free standing derivative instruments and cash flow hedges. (2) Includes cash flow hedges, fair value hedges, back-to-back loan swaps, embedded derivatives and free standing derivative instruments. 125The tables below present Heartland's assets that are measured at fair value on a nonrecurring basis, in thousands: Fair Value Measurements at December 31, 2019 Quoted Prices in Active Markets for Identical Assets (Level 1) Total Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) (Gains)/ Losses Collateral dependent impaired loans: Commercial Commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total collateral dependent impaired loans Loans held for sale Other real estate owned Premises, furniture and equipment held for sale Servicing rights $ 15,173 $ — $ — $ 15,173 $ 1,114 4,592 12,623 3,088 988 36,464 26,748 6,914 2,967 5,621 $ $ $ $ $ $ $ $ $ $ — — — — — $ — $ — $ — $ — $ — — — — 4,592 12,623 3,088 988 72 1,254 10 — — $ 36,464 $ 2,450 26,748 $ — $ (980) — $ — $ — $ 6,914 2,967 5,621 $ $ $ 947 735 911 Fair Value Measurements at December 31, 2018 Quoted Prices in Active Markets for Identical Assets (Level 1) Total Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) (Gains)/ Losses Collateral dependent impaired loans: Commercial Commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total collateral dependent impaired loans Loans held for sale Other real estate owned Premises, furniture and equipment held for sale Servicing rights $ 12,932 $ — $ — $ 12,932 $ 405 11,070 478 624 $ 25,509 $ 119,801 $ $ $ 6,153 7,258 7,143 $ $ $ $ $ — — — — — $ — $ — $ — $ — $ — — — — — $ 52,577 $ — $ — $ — $ 405 11,070 478 624 25,509 67,224 6,153 7,258 7,143 660 72 575 — — $ $ $ $ $ 1,307 (1,870) 2,647 59 58 Heartland entered into an agreement to sell the loan portfolios of its consumer finance subsidiaries during the fourth quarter of 2018, which were recorded at fair value at December 31, 2018. The fair value of the portfolios was $67.2 million, and Heartland recorded a benefit to provision for loan losses of $953,000 in 2018 associated with the transaction. 126The following tables present additional quantitative information about assets measured at fair value on a recurring and nonrecurring basis and for which Heartland has utilized Level 3 inputs to determine fair value, in thousands: Fair Value at 12/31/19 Valuation Technique Unobservable Input Range (Weighted Average) $ 681 Discounted cash flows Closing ratio 0 - 99% (90%)(1) Interest rate lock commitments Premises, furniture and equipment held for sale 2,967 Modified appraised value Third party appraisal Appraisal discount Other real estate owned 6,914 Modified appraised value Third party appraisal Appraisal discounts Servicing rights 5,621 Discounted cash flows Third party valuation Collateral dependent impaired loans: Commercial 15,173 Modified appraised value Third party appraisal Appraisal discount Commercial real estate 4,592 Modified appraised value Third party appraisal Agricultural and agricultural real estate 12,623 Modified appraised value Third party appraisal Appraisal discount Appraisal discount Residential real estate 3,088 Modified appraised value Third party appraisal Appraisal discount Consumer 988 Modified appraised value Third party valuation Valuation discount (2) 0-10%(3) (2) 0-10%(3) (4) (2) 0-25%(3) (2) 0-14%(3) (2) 0-15%(3) (2) 0-25%(3) (2) 0-10%(3) (1) The significant unobservable input used in the fair value measurement is the closing ratio, which represents the percentage of loans currently in a lock position which management estimates will ultimately close. The closing ratio calculation takes into consideration historical data and loan-level data. (2) Third party appraisals are obtained and updated at least annually to establish the value of the underlying asset, but the disclosure of the unobservable inputs used by the appraisers would not be meaningful because the range will vary widely from appraisal to appraisal. (3) Discounts applied to the appraised values primarily include estimated sales costs, but also consider the age of the appraisal, changes in local market conditions and changes in the current condition of the collateral. (4) The significant unobservable input used in the fair value measurement are the value indices, which are weighted-average spreads to LIBOR based on maturity groups. 127Loans available for sale Interest rate lock commitments Premises, furniture and equipment held for sale Other real estate owned Fair Value at 12/31/18 67,224 $ Valuation Technique Discounted cash flows Unobservable Input Range (Weighted Average) Sales contract (1) 725 Discounted cash flows Closing ratio 0 - 99% (91%)(2) 7,258 Modified appraised value Third party appraisal 6,153 Modified appraised value Third party appraisal Appraisal discount Appraisal discounts Servicing rights 7,143 Discounted cash flows Third party valuation Collateral dependent impaired loans: Commercial 12,932 Modified appraised value Third party appraisal Appraisal discount Commercial real estate 405 Modified appraised value Third party appraisal Agricultural and agricultural real estate Residential real estate Consumer Appraisal discount 11,070 Modified appraised value Third party appraisal Appraisal discount 478 Modified appraised value Third party appraisal Appraisal discount 624 Modified appraised value Third party valuation Valuation discount (3) 0-10%(5) (3) 0-10%(5) (4) (3) 0-8%(5) (3) 0-19%(5) (3) 0-24%(5) (3) 0-24%(5) (3) 0-14%(5) (1) The significant unobservable input related to the loans held for sale was the third party sales contract Heartland entered into prior to December 31, 2018. The sale of these consumer loans closed on January 11, 2019. (2) The significant unobservable input used in the fair value measurement is the closing ratio, which represents the percentage of loans currently in a lock position which management estimates will ultimately close. The closing ratio calculation takes into consideration historical data and loan-level data. (3) Third party appraisals are obtained and updated at least annually to establish the value of the underlying asset, but the disclosure of the unobservable inputs used by the appraisers would not be meaningful because the range will vary widely from appraisal to appraisal. (4) The significant unobservable input used in the fair value measurement are the value indices, which are weighted-average spreads to LIBOR based on maturity groups. (5) Discounts applied to the appraised values primarily include estimated sales costs, but also consider the age of the appraisal, changes in local market conditions and changes in the current condition of the collateral. The changes in fair value of the interest rate lock commitments, which are Level 3 financial instruments and are measured on a recurring basis, are summarized in the following table, in thousands: (1) Balance at January 1, Acquired interest rate lock commitments Total gains (losses), net, included in earnings Issuances Settlements Balance at period end, For the Years Ended December 31, 2019 December 31, 2018 $ $ 725 $ — 18 10,702 (10,764) 681 $ 1,738 1,383 (3,269) 2,962 (2,089) 725 Gains included in net gains on sale of loans held for sale attributable to interest rate lock commitments held at December 31, 2019, and December 31, 2018, were $681,000 and $725,000, respectively. The table below is a summary of the estimated fair value of Heartland's financial instruments (as defined by ASC 825) as of December 31, 2019, and December 31, 2018, in thousands. The carrying amounts in the following table are recorded in the consolidated balance sheets under the indicated captions. In accordance with ASC 825, the assets and liabilities that are not 128financial instruments are not included in the disclosure, including the value of the commercial and mortgage servicing rights, premises, furniture and equipment, premises, furniture and equipment held for sale, OREO, goodwill, other intangibles and other liabilities. Heartland does not believe that the estimated information presented below is representative of the earnings power or value of Heartland. The following analysis, which is inherently limited in depicting fair value, also does not consider any value associated with either existing customer relationships or the ability of Heartland to create value through loan origination, obtaining deposits or fee generating activities. Many of the estimates presented below are based upon the use of highly subjective information and assumptions and, accordingly, the results may not be precise. Management believes that fair value estimates may not be comparable between financial institutions due to the wide range of permitted valuation techniques and numerous estimates which must be made. Furthermore, because the disclosed fair value amounts were estimated as of the balance sheet date, the amounts actually realized or paid upon maturity or settlement of the various financial instruments could be significantly different. 129Fair Value Measurements at December 31, 2019 Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) Carrying Amount Estimated Fair Value Financial assets: Cash and cash equivalents $ 378,734 $ 378,734 $ 378,734 $ Time deposits in other financial institutions 3,564 3,564 Securities: Carried at fair value Held to maturity Other investments Loans held for sale Loans, net: Commercial Commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total Loans, net Cash surrender value on life insurance Derivative financial instruments(1) Interest rate lock commitments Forward commitments Financial liabilities: Deposits Demand deposits Savings deposits Time deposits Short term borrowings Other borrowings Derivative financial instruments(2) Forward commitments 3,312,796 3,312,796 91,324 31,321 26,748 100,484 31,321 26,748 2,390,254 2,343,079 4,336,355 4,333,012 528,195 595,331 447,387 528,657 588,182 450,413 8,297,522 8,243,343 171,625 17,527 171,625 17,527 681 — 681 15 3,543,863 3,543,863 6,307,425 6,307,425 1,193,043 1,193,043 182,626 275,773 21,462 113 182,626 278,169 21,462 113 3,564 8,503 — — — — — — — — — — — — — — — — — — — — — $ — 3,304,293 100,484 31,321 26,748 2,327,906 4,328,420 516,034 585,094 449,425 8,206,879 171,625 17,527 — 15 3,543,863 6,307,425 1,193,043 182,626 278,169 21,462 113 — — — — — — 15,173 4,592 12,623 3,088 988 36,464 — — 681 — — — — — — — — (1) Includes embedded derivatives, back-to-back loan swaps, fair value hedges, free standing derivative instruments and cash flow hedges. (2) Includes cash flow hedges, fair value hedges, back-to-back loan swaps, embedded derivatives and free standing derivative instruments. 130Fair Value Measurements at December 31, 2018 Quoted Prices in Active Markets for Identical Assets (Level 1) Significant Other Observable Inputs (Level 2) Significant Unobservable Inputs (Level 3) Carrying Amount Estimated Fair Value Financial assets: Cash and cash equivalents $ 273,630 $ 273,630 $ 273,630 $ Time deposits in other financial institutions 4,672 4,672 4,672 — $ — Securities: Carried at fair value Held to maturity Other investments Loans held for sale Loans, net: Commercial Commercial real estate Agricultural and agricultural real estate Residential real estate Consumer Total Loans, net Cash surrender value on life insurance Derivative financial instruments(1) Interest rate lock commitments Forward commitments Financial liabilities: Deposits Demand deposits Savings deposits Time deposits Deposits held for sale Short term borrowings Other borrowings Derivative financial instruments(2) Forward commitments 2,450,709 2,450,709 25,414 236,283 28,396 119,801 245,341 28,396 119,801 1,994,785 1,955,607 3,684,213 3,667,138 561,265 670,473 434,998 553,112 654,596 432,016 7,345,734 7,262,469 162,892 162,892 6,539 725 — 6,539 725 — 3,264,737 3,264,737 5,107,962 5,107,962 1,023,730 1,023,730 106,409 227,010 274,905 6,044 399 100,241 227,010 276,966 6,044 399 — — — — — — — — — — — — — — — — — — — — — 2,425,295 245,341 28,396 52,577 1,942,675 3,666,733 542,042 654,118 431,392 7,236,960 162,892 6,539 — — 3,264,737 5,107,962 1,023,730 — — — — — 67,224 12,932 405 11,070 478 624 25,509 — — 725 — — — — — 100,241 227,010 276,966 6,044 399 — — — — (1) Includes embedded derivatives, back-to-back loan swaps, fair value hedges, free standing derivative instruments and cash flow hedges. (2) Includes cash flow hedges, fair value hedges, back-to-back loan swaps, embedded derivatives and free standing derivative instruments. Cash and Cash Equivalents — The carrying amount is a reasonable estimate of fair value due to the short-term nature of these instruments. Time Deposits in Other Financial Institutions — The carrying amount is a reasonable estimate of the fair value due to the short- term nature of these instruments. Securities — For equity securities with a readily determinable fair value and debt securities either held to maturity, available for 131sale or trading, fair value equals quoted market price if available. If a quoted market price is not available, fair value is estimated using quoted market prices for similar securities. For Level 3 securities, Heartland utilizes independent pricing provided by third party vendors or brokers. Other Investments — Fair value measurement of other investments, which consists primarily of FHLB stock, are based on their redeemable value, which is at cost. The market for these securities is restricted to the issuer of the stock and subject to impairment evaluation. Loans — The fair value of loans were determined using an exit price methodology. The exit price estimation of fair value is based on the present value of the expected cash flows. The projected cash flows are based on the contractual terms of the loans, adjusted for prepayments and a discount rate based on the relative risk of the cash flows. Other considerations include the loan type, remaining life of the loan and credit risk. The fair value of impaired loans is measured using the fair value of the underlying collateral. The fair value of loans held for sale is estimated using quoted market prices or sales contracts. Cash surrender value on life insurance — Life insurance policies are held on certain officers. The carrying value of these policies approximates fair value as it is based on the cash surrender value adjusted for other charges or amounts due that are probable at settlement. As such, Heartland classifies the estimated fair value of the cash surrender value on life insurance as Level 2. Derivative Financial Instruments — The fair value of all derivatives is estimated based on the amount that Heartland would pay or would be paid to terminate the contract or agreement, using current rates, and when appropriate, the current creditworthiness of the counter-party. Interest Rate Lock Commitments — The fair value of interest rate lock commitments is estimated using an internal valuation model, which includes grouping the interest rate lock commitments by interest rate and terms, applying an estimated closing ratio based on historical experience, and then multiplying by quoted investor prices determined to be reasonably applicable to the loan commitment groups based on interest rate, terms, and rate lock expiration dates of the loan commitment group. Forward Commitments — The fair value of these instruments is estimated using an internal valuation model, which includes current trade pricing for similar financial instruments. Deposits — The fair value of demand deposits, savings accounts and certain money market deposits is the amount payable on demand at the reporting date. The fair value of fixed maturity certificates of deposit is estimated using the rates currently offered for deposits of similar remaining maturities. If the fair value of the fixed maturity certificates of deposit is calculated at less than the carrying amount, the carrying value of these deposits is reported as the fair value. Deposits Held for Sale — Prior to December 31, 2018, Heartland entered into agreements with third parties to sell the deposits of five branch locations, which totaled $106.4 million as of December 31, 2018. The estimated fair value in the table above was based on the carrying value of the deposits less the premium Heartland expected to receive in accordance with the sales contract when the transactions are expected to be completed in 2019. Short-term and Other Borrowings — Rates currently available to Heartland for debt with similar terms and remaining maturities are used to estimate fair value of existing debt. Commitments to Extend Credit, Unused Lines of Credit and Standby Letters of Credit — Based upon management's analysis of the off balance sheet financial instruments, there are no significant unrealized gains or losses associated with these financial instruments based upon review of the fees currently charged to enter into similar agreements, taking into account the remaining terms of the agreements and the present creditworthiness of the counterparties. TWENTY-ONE REVENUE On January 1, 2018, Heartland adopted ASU 2014-09, "Revenue from Contracts with Customers" (Topic 606), and all subsequent ASUs that modified Topic 606. The implementation of the standard did not have a material impact on the measurement or recognition of revenue; as such, a cumulative effect adjustment to opening retained earnings was not deemed 132necessary. Results for reporting periods beginning after January 1, 2018 are presented under Topic 606, while prior period amounts were not adjusted and continue to be reported in accordance with Topic 605. Topic 606 does not apply to revenue associated with financial instruments, including revenue from loans and securities. In addition, certain noninterest income streams such as fees associated with loan servicing income, bank owned life insurance, derivatives and certain credit card fees are also not in scope of the guidance. Topic 606 is applicable to noninterest revenue streams such as service charges and fees, trust fees, and brokerage and insurance commissions. However, the recognition of these revenue streams did not change significantly upon adoption of Topic 606. Substantially all of Heartland's revenue is generated from contracts with customers. Noninterest revenue streams in-scope of Topic 606 are discussed below. Service Charges and Fees Service charges and fees consist of revenue generated from deposit account related service charges and fees, overdraft fees, customer service fees, credit card fee income, debit card income and other service charges and fees. Service charges on deposit accounts consist of account analysis fees (i.e., net fees earned on analyzed business and public checking accounts), monthly service fees, check orders and other deposit account related fees. Heartland's performance obligation for account analysis fees and monthly service fees is generally satisfied, and the related revenue recognized, over the period in which the service is provided. Check orders and other deposit account related fees, including overdraft fees, are largely transactional based, and therefore, the performance obligation is satisfied, and related revenue recognized, at a point in time. Payment for service charges on deposit accounts is primarily received immediately or in the following month through a direct charge to customers’ accounts. Customer service fees and other service charges include revenue from processing wire transfers, bill pay service, cashier’s checks, and other services. Heartland's performance obligation for fees, exchange, and other service charges are largely satisfied, and related revenue recognized, when the services are rendered or upon completion. Payment is typically received immediately or in the following month. Credit card fee income and debit card income are comprised of interchange fees, ATM fees, and merchant services income. Credit card fee income and debit card income are earned whenever the banks' debit and credit cards are processed through card payment networks such as Visa. ATM fees are primarily generated when a bank cardholder uses an ATM that is not owned by one of Heartland's banks or a non-bank cardholder uses Heartland-owned ATM. Merchant services income mainly represents fees charged to merchants to process their debit and credit card transactions, in addition to account management fees. Trust Fees Trust fees are primarily comprised of fees earned from the management and administration of trusts and other customer assets. Heartland's performance obligation is generally satisfied over time and the resulting fees are recognized monthly, based upon the average daily market value or month-end market value of the assets under management and the applicable fee rate. Payment is generally received a few days before or after month end through a direct charge to customers’ accounts. Heartland does not earn performance-based incentives. Optional services such as real estate sales and tax return preparation services are also available to existing trust and asset management customers. Heartland's performance obligation for these transactional-based services is generally satisfied, and related revenue recognized, at a point in time (i.e., as incurred). Payment is received shortly after services are rendered. Brokerage and Insurance Commissions Brokerage commission primarily consist of commissions related to broker-dealer contracts. The contracts are between the customer and the broker-dealer, and Heartland satisfies its performance obligation and earns commission when the transactions are completed. The recognition of revenue is based on a defined fee schedule and does not require significant judgment. Payment is received shortly after services are rendered. Insurance commissions are related to commissions received directly from the insurance carrier. Heartland acts as an insurance agent between the customer and the insurance carrier. Heartland's performance obligations and associated fee and commission income are defined with each insurance product with the insurance company. When insurance payments are received from customers, a portion of the payment is recognized as commission revenue. 133The following presents noninterest income, segregated by revenue streams in-scope and out-of-scope of Topic 606, for the year ended December 31, 2019, 2018, and 2017, in thousands: For the Years Ended December 31, 2019 2018 2017 In-scope of Topic 606 Service charges and fees Service charges and fees on deposit accounts $ 12,790 $ 11,291 $ Overdraft fees Customer service fees Credit card fee income Debit card income Total service charges and fees Trust fees Brokerage and insurance commissions Total noninterest income in-scope of Topic 606 Out-of-scope of Topic 606 Loan servicing income Securities gains, net Unrealized gain on equity securities, net Net gains on sale of loans held for sale Valuation adjustment on servicing rights Income on bank owned life insurance Other noninterest income Total noninterest income out-of-scope of Topic 606 11,543 331 15,594 11,899 52,157 19,399 3,786 10,796 330 11,893 14,396 48,706 18,393 4,513 $ $ 75,342 $ 71,612 $ 4,843 $ 7,292 $ 7,659 525 15,555 (911) 3,785 9,410 40,866 1,085 212 21,450 (46) 2,793 4,762 37,548 Total noninterest income $ 116,208 $ 109,160 $ 9,570 9,365 296 7,968 11,984 39,183 15,818 4,033 59,034 5,636 6,973 — 22,251 21 2,772 5,335 42,988 102,022 Contract Balances A contract asset balance occurs when an entity performs a service for a customer before the customer pays consideration (resulting in a contract receivable) or before payment is due (resulting in a contract asset). A contract liability balance is an entity’s obligation to transfer a service to a customer for which the entity has already received payment (or payment is due) from the customer. Heartland's noninterest revenue streams are largely based on transactional activity, or standard month-end revenue accruals such as asset management fees based on month-end market values. Consideration is often received immediately or shortly after Heartland satisfies its performance obligation and revenue is recognized. Heartland does not typically enter into long-term revenue contracts with customers, and therefore, does not experience significant contract balances. As of December 31, 2019, 2018 and 2017, Heartland did not have any significant contract balances. Contract Acquisition Costs In connection with the adoption of Topic 606, an entity is required to capitalize, and subsequently amortize into expense, certain incremental costs of obtaining a contract with a customer if these costs are expected to be recovered. The incremental costs of obtaining a contract are those costs that an entity incurs to obtain a contract with a customer that it would not have incurred if the contract had not been obtained (for example, sales commission). Heartland utilizes the practical expedient which allows entities to immediately expense contract acquisition costs when the asset that would have resulted from capitalizing these costs would have been amortized in one year or less. Upon adoption of Topic 606, Heartland did not capitalize any contract acquisition costs. 134TWENTY-TWO PARENT COMPANY ONLY FINANCIAL INFORMATION Condensed financial information for Heartland Financial USA, Inc. is as follows: BALANCE SHEETS (Dollars in thousands) Assets: Cash and interest bearing deposits Investment in subsidiaries Other assets Due from subsidiaries Total assets Liabilities and stockholders’ equity: Other borrowings Accrued expenses and other liabilities Total liabilities Stockholders’ equity: Common stock Capital surplus Retained earnings Accumulated other comprehensive loss Total stockholders’ equity Total liabilities and stockholders’ equity INCOME STATEMENTS (Dollars in thousands) Operating revenues: Dividends from subsidiaries Securities gains, net Other Total operating revenues Operating expenses: Interest Salaries and employee benefits Professional fees Other operating expenses Total operating expenses Equity in undistributed earnings Income before income tax benefit Income tax benefit Net income Preferred dividends Interest expense on convertible preferred debt Net income available to common stockholders December 31, 2019 2018 $ 61,866 1,765,995 49,002 — $ 1,876,863 $ 39,666 1,538,766 30,321 6,000 $ 1,614,753 $ $ 271,046 27,680 298,726 269,553 20,025 289,578 36,704 839,857 702,502 (926) 1,578,137 $ 1,876,863 34,477 743,095 579,252 (31,649) 1,325,175 $ 1,614,753 For the Years Ended December 31, 2017 2018 2019 $ $ 137,000 — 893 137,893 15,044 4,072 3,029 15,559 37,704 34,307 134,496 14,633 149,129 — — 149,129 $ $ $ 85,000 — 493 85,493 14,371 3,639 2,841 12,510 33,361 52,570 104,702 12,296 116,998 (39) — 116,959 $ 70,850 3,021 2,292 76,163 13,269 3,146 2,379 7,889 26,683 16,212 65,692 9,580 75,272 (58) 12 75,226 135 STATEMENTS OF CASH FLOWS (Dollars in thousands) Cash flows from operating activities: Net income Adjustments to reconcile net income to net cash provided by operating activities: Undistributed earnings of subsidiaries Security gains, net Gain on extinguishment of debt Increase (decrease) in accrued expenses and other liabilities Increase in other assets Excess tax benefits from stock based compensation Other, net Net cash provided by operating activities Cash flows from investing activities: Capital contributions to subsidiaries Repayment of advances from subsidiaries Proceeds from sales of available for sale securities Proceeds from sale of other investments Net assets acquired Net cash used by investing activities Cash flows from financing activities: Proceeds on short-term revolving credit line Proceeds from borrowings Repayments on short-term revolving credit line Repayments of borrowings Payment for the redemption of debt Cash dividends paid Purchase of treasury stock Proceeds from issuance of common stock Net cash used by financing activities Net increase (decrease) in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year Supplemental disclosure: Conversion of convertible debt to common stock Conversion/redemption of Series D preferred stock to common stock Stock consideration granted for acquisitions TWENTY-THREE LEASES For the Years Ended December 31, 2017 2018 2019 $ 149,129 $ 116,998 $ 75,272 (34,307) — (375) 3,274 (12,248) 270 4,103 109,846 (46,583) 6,000 — — (594) (41,177) — — — (20,023) (2,500) (24,607) — 661 (46,469) 22,200 39,666 61,866 $ (52,570) — — 5,336 (1,559) 674 5,401 74,280 (30,696) — — — (13,504) (44,200) 25,000 30,000 (25,000) (25,759) — (19,357) (97) 489 (14,724) 15,356 24,310 39,666 $ (16,212) (3,021) (1,200) (4,160) (567) 1,246 4,714 56,072 — — 2,868 211 (62,813) (59,734) 20,000 — (20,000) (9,016) (13,800) (14,557) (625) 963 (37,035) (40,697) 65,007 24,310 — $ — $ $ 92,258 — $ $ 938 $ 238,075 558 419 175,196 $ $ $ $ A lease is defined as a contract, or part of a contract, that conveys the right to control the use of identified property, plant or equipment for a period of time in exchange for consideration. On January 1, 2019, Heartland adopted ASU 2016-02 "Leases" (Topic 842) and all subsequent ASUs that modified Topic 842. For Heartland, Topic 842 primarily affected the accounting treatment for operating lease agreements in which Heartland is the lessee. Lessee Accounting 136 Substantially all of the leases in which Heartland is the lessee are comprised of real estate property for branches, ATM locations, and office space with terms extending through 2031. All of Heartland's leases are classified as operating leases, and therefore, were previously not recognized on the consolidated balance sheets. With the adoption of Topic 842, operating lease agreements are required to be recognized on the consolidated balance sheets as a right-of-use ("ROU") asset and a corresponding lease liability. Heartland elected not to include short-term leases (i.e., leases with initial terms of twelve months or less), or equipment leases (deemed immaterial) on the consolidated balance sheets. The table below presents Heartland's ROU assets and lease liabilities as of December 31, 2019, in thousands: Operating lease right-of-use assets Operating lease liabilities Classification Other assets Accrued expenses and other liabilities December 31, 2019 $ $ 23,200 24,617 The calculated amount of the ROU assets and lease liabilities in the table above are impacted by the length of the lease term and the discount rate used to present value the minimum lease payments. Heartland’s lease agreements often include one or more options to renew at Heartland’s discretion. If at lease inception, Heartland considers the exercising of a renewal option to be reasonably certain, Heartland will include the extended term in the calculation of the ROU asset and lease liability. Regarding the discount rate, Topic 842 requires the use of the rate implicit in the lease whenever this rate is readily determinable. As this rate is rarely determinable, Heartland utilizes its incremental borrowing rate at lease inception, on a collateralized basis, over a similar term. For operating leases existing prior to January 1, 2019, the rate for the remaining lease term as of January 1, 2019, was used. The variable lease cost primarily represents variable payments such as common area maintenance and utilities. The table below presents the lease costs and supplemental information as of December 31, 2019, in thousands: Lease Cost Operating lease cost Variable lease cost Total lease cost Supplemental Information Noncash reduction of ROU assets arising from lease modifications Noncash reduction lease liabilities arising from lease modifications Income Statement Category Occupancy expense Occupancy expense Occupancy expense Occupancy expense $ $ $ $ For the Year Ended December 31, 2019 Supplemental balance sheet information As of December 31, 2019 Weighted-average remaining operating lease term (in years) 6,031 145 6,176 1,771 1,789 6.61 Weighted-average discount rate for operating leases A maturity analysis of operating lease liabilities and reconciliation of the undiscounted cash flows to the total of operating lease liabilities as of December 31, 2019 is as follows, in thousands: 3.00 % 137Year ending December 31, 2020 2021 2022 2023 2024 Thereafter Total lease payments Less interest Present value of lease liabilities $ $ $ 5,661 5,408 4,076 2,723 2,015 7,300 27,183 (2,566) 24,617 As defined by Topic 840, Heartland's minimum future rental commitments at December 31, 2018, for all non-cancelable leases were as follows, in thousands: 2019 2020 2021 2022 2023 Thereafter $ $ 5,776 5,493 5,102 3,241 2,297 12,419 34,328 TWENTY-FOUR SUMMARY OF QUARTERLY FINANCIAL INFORMATION (UNAUDITED) (Dollars in thousands, except per share data) As of and for the Quarter Ended 2019 Net interest income Provision for loan losses Net interest income after provision for loan losses Noninterest income Noninterest expense Income taxes Net income December 31 September 30 111,321 $ 5,201 106,120 112,745 4,903 107,842 $ 28,030 92,866 5,155 37,851 29,400 92,967 7,941 34,612 $ $ 106,708 4,918 101,790 32,061 75,098 13,584 45,169 June 30 March 31 102,955 1,635 101,320 26,717 88,230 8,310 31,497 31,497 37,851 $ 34,612 $ 45,169 $ Net income available to common stockholders Per share: Earnings per share-basic Earnings per share-diluted Cash dividends declared on common stock Book value per common share Weighted average common shares outstanding Weighted average diluted common shares outstanding $ $ $ 1.03 1.03 0.18 43.00 $ 0.94 0.94 0.18 42.62 $ 1.26 1.26 0.16 41.48 0.91 0.91 0.16 39.65 36,758,025 36,840,519 36,692,381 35,743,986 34,564,378 36,835,191 35,879,259 34,699,839 138(Dollars in thousands, except per share data) 2018 Net interest income Provision for loan losses Net interest income after provision for loan losses Noninterest income Noninterest expense Income taxes Net income Preferred dividends As of and for the Quarter Ended December 31 September 30 110,678 $ 5,238 105,440 110,283 9,681 100,602 $ 27,045 88,821 6,685 32,141 — 29,765 92,539 8,956 33,710 (13) June 30 March 31 $ $ 101,409 4,831 96,578 27,634 88,882 7,451 27,879 91,584 4,263 87,321 24,716 83,646 5,123 23,268 (13) (13) Net income available to common stockholders Per share: Earnings per share-basic Earnings per share-diluted Cash dividends declared on common stock Book value per common share Weighted average common shares outstanding Weighted average diluted common shares outstanding $ $ 32,141 $ 33,697 $ 27,866 $ 23,255 $ 0.93 0.93 0.19 38.44 $ 0.98 0.97 0.14 37.14 $ 0.85 0.85 0.13 36.44 0.76 0.76 0.13 33.81 34,474,336 34,670,180 34,452,377 32,620,775 30,441,776 34,644,187 32,830,751 30,645,212 139Report of Independent Registered Public Accounting Firm To the Stockholders and Board of Directors Heartland Financial USA, Inc.: Opinion on the Consolidated Financial Statements We have audited the accompanying consolidated balance sheets of Heartland Financial USA, Inc. and subsidiaries (the Company) as of December 31, 2019 and 2018, the related consolidated statements of income, comprehensive income, changes in equity, and cash flows for each of the years in the three- year period ended December 31, 2019, and the related notes (collectively, the consolidated financial statements). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2019 and 2018, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2019, in conformity with U.S. generally accepted accounting principles. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company’s internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission, and our report dated February 26, 2020 expressed an unqualified opinion on the effectiveness of the Company’s internal control over financial reporting. Basis for Opinion These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these consolidated financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion. Critical Audit Matters The critical audit matters communicated below are matters arising from the current period audit of the consolidated financial statements that were communicated or required to be communicated to the audit committee and that: (1) relate to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matters 140below, providing separate opinions on the critical audit matters or on the accounts or disclosures to which they relate. Assessment of the allowance for loan losses related to loans collectively evaluated for impairment As discussed in Notes 1, 5 and 6 to the consolidated financial statements, the Company’s allowance for loan losses related to loans collectively evaluated for impairment (ALLL) was $62.2 million of a total allowance for loan losses of $70.4 million as of December 31, 2019. The Company estimated the ALLL using (1) a historical loss methodology that estimates the probability of default (PD) and loss given default (LGD), which are applied based on a dual risk rating system, for certain commercial and agricultural loans, or (2) a historical loss rate methodology for all other commercial and agricultural loans, residential real estate loans and consumer loans based upon weighted average loss rates. Such amounts are adjusted for certain qualitative factors. We identified the assessment of the ALLL as a critical audit matter because it involved significant measurement uncertainty requiring complex auditor judgment, and knowledge and experience in the industry. In addition, auditor judgment was required to evaluate the sufficiency of audit evidence obtained. The assessment of the ALLL encompassed the evaluation of the ALLL methodology, including the methodologies used to estimate (1) the PD and LGD and their key factors and assumptions, including the dual risk ratings for certain commercial and agricultural loans, the historical observation period, the loss emergence period and how loans with similar risk characteristics are pooled, (2) the historical loss rates and their key factors and assumptions, including the pooling of loans with similar risk characteristics, historical observation period, and loss emergence periods and (3) the qualitative factors. The primary procedures we performed to address the critical audit matter included the following. We tested certain internal controls over the Company’s ALLL process, including controls related to the (1) development of the ALLL methodology, (2) determination of the key factors and assumptions used to estimate the PD and LGD and the historical loss rates, (3) development of the qualitative factors, and (4) analysis of the ALLL results, trends, and ratios. We evaluated the Company’s process to develop the ALLL estimate by testing certain sources of data, factors, and assumptions that the Company used, and considered the relevance and reliability of such data, factors and assumptions. In addition, we involved credit risk professionals with specialized industry knowledge and experience, who assisted in: – – – – – – evaluating the Company’s ALLL methodology for compliance with U.S. generally accepted accounting principles, testing the historical observation period assumptions used in the PD and LGD and historical loss rates methodologies, determining whether loans are pooled by similar risk characteristics, evaluating the methodology used to develop the resulting qualitative factors and the effect of those factors on the ALLL compared with relevant credit risk factors and consistency with credit trends, testing the dual risk ratings for a selection of loans in the current year by evaluating the financial performance of the borrower and the underlying collateral, and evaluating the methodology used to develop the loss emergence periods. We evaluated the collective results of the procedures performed to assess the sufficiency of the audit evidence obtained related to the Company’s ALLL. Initial measurement of the fair value of acquired loans and core deposit intangibles in business combinations As discussed in Notes 2 and 8 to the consolidated financial statements, on May 10, 2019, the Company completed the acquisition of Blue Valley Banc Corp. (BVBC) and its wholly owned subsidiary, Bank of Blue Valley. The Company records all assets and liabilities, including intangibles, purchased in business combinations at fair value. As of the closing date, the 141Company acquired, at fair value, total assets of BVBC of $766.2 million, total loans held to maturity of $542.0 million, and total deposits of $617.1 million. In addition, on November 30, 2019, the Company completed the acquisition of substantially all of the assets and substantially all of the deposits and certain other liabilities of Rockford Bank and Trust Company (RB&T). As of the closing date, the Company acquired, at fair value, total assets of RB&T of $495.7 million, total loans held to maturity of $354.0 million, and total deposits of $430.3 million. The fair value of acquired loans for both BVBC and RB&T was based on a discounted cash flow methodology that projected principal and interest payments using key assumptions related to the discount rate and loss rates. The fair value of core deposit intangibles for both BVBC and RB&T was based on the cost savings approach under a discounted cash flow methodology, whereby projected net cash flow benefits were derived from estimating costs to carry deposits compared to alternative funding costs, and included key assumptions related to the discount rate, deposit attrition rates and net costs. We identified the evaluation of the initial measurement of the fair value of acquired loans and core deposit intangibles in the above noted business combinations as a critical audit matter. These fair value measurements involved a high degree of measurement uncertainty and subjectivity, which required industry knowledge and experience to evaluate the measurement. Specifically, there was a high degree of subjectivity in applying and evaluating the fair value measurement methodologies, including the acquired loan valuation key assumptions and core deposit intangibles key assumptions. The fair value measurements of the acquired loans and core deposit intangibles also included an evaluation of the mathematical accuracy of certain calculations. The primary procedures we performed to address the critical audit matter included the following. We tested the Company’s internal controls over the (1) development of the overall fair value measurement methodologies, (2) determination of the key assumptions used in the acquired loan fair value and core deposit intangibles fair value estimates, and (3) calculation of the fair value measurements. We involved valuation professionals with specialized skills and knowledge, who assisted in evaluating: – – – the fair value measurement methodologies, including the key assumptions, for compliance with U.S. generally accepted accounting principles, the key assumptions used in the fair value measurements through (1) comparison to internal historical data and publicly available data and (2) review of the underlying support and methodologies for the development of the key assumptions, and the mathematical accuracy of certain calculations of the fair value measurements. We have served as the Company’s auditor since 1994. /s/ KPMG LLP Des Moines, Iowa February 26, 2020 142ITEM 9. CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE None. ITEM 9A. CONTROLS AND PROCEDURES Under the direction of our Chief Executive Officer and Chief Financial Officer, we have evaluated the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rule 13a-15(e) and 15d-15(e) promulgated under the Securities and Exchange Act of 1934, as amended) as of December 31, 2019. Based on that evaluation, our management, including the Chief Executive Officer and Chief Financial Officer, concluded that our disclosure controls and procedures were effective in ensuring that information required to be disclosed by us in the reports that we file or submit under the Securities Exchange Act of 1934, as amended, is recorded, processed, summarized and reported within the time periods specified in applicable rules and forms and that such information is accumulated and communicated to management, including our Chief Executive Officer and Chief Financial Officer, in a manner that allows timely decisions regarding required disclosure. MANAGEMENT’S ANNUAL REPORT ON INTERNAL CONTROL OVER FINANCIAL REPORTING Our management is responsible for establishing and maintaining effective internal control over financial reporting. Our internal control system was designed to provide reasonable assurance to our management, board of directors and stockholders regarding the reliability of financial reporting and the preparation and fair presentation of financial statements for external purposes in accordance with U.S. generally accepted accounting principles. All internal control systems, no matter how well designed, have inherent limitations. Therefore, even those systems determined to be effective can provide only reasonable assurance with respect to financial statement preparation and presentation. Our management, under the supervision and with the participation of our Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of our internal control over financial reporting based upon the framework set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control - Integrated Framework (2013). Based on our assessment, our internal control over financial reporting was effective as of December 31, 2019. Heartland's Illinois Bank & Trust subsidiary acquired substantially all of the assets and substantially all of deposits and certain other liabilities of Rockford Bank and Trust Company on November 30, 2019. Rockford Bank and Trust which had assets of $449.0 million as of December 31, 2019, and revenues of $1.0 million for the one-month period ended December 31, 2019, was excluded from the scope of this report as allowed by the Securities and Exchange Commission. Rockford Bank and Trust's assets comprised 3% of Heartland's assets at December 31, 2019, and Rockford Bank and Trust's 2019 revenues were less than 1% of Heartland's revenues for 2019. KPMG LLP, the independent registered public accounting firm that audited Heartland’s consolidated financial statements as of and for the year ended December 31, 2019, included herein, has issued a report on Heartland’s internal control over financial reporting. This report follows management’s report. CHANGES IN INTERNAL CONTROL OVER FINANCIAL REPORTING There were no significant changes to Heartland's disclosure controls or internal controls over financial reporting during the quarter ended December 31, 2019, that have materially affected or are reasonably likely to materially affect Heartland's internal control over financial reporting. 143Report of Independent Registered Public Accounting Firm To the Stockholders and Board of Directors Heartland Financial USA, Inc.: Opinion on Internal Control Over Financial Reporting We have audited Heartland Financial USA, Inc. and subsidiaries’ (the Company) internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. In our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2019, based on criteria established in Internal Control – Integrated Framework (2013) issued by the Committee of Sponsoring Organizations of the Treadway Commission. We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated balance sheets of the Company as of December 31, 2019 and 2018, and the related consolidated statements of income, comprehensive income, changes in equity, and cash flows for each of the years in the three-year period ended December 31, 2019, and related notes (collectively, the consolidated financial statements), and our report dated February 26, 2020 expressed an unqualified opinion on those consolidated financial statements. The Company’s Illinois Bank & Trust subsidiary acquired substantially all of the assets and assumed substantially all of the deposits and certain other liabilities of Rockford Bank and Trust Company on November 30, 2019. Management excluded from its assessment of the effectiveness of the Company’s internal control over financial reporting as of December 31, 2019, Rockford Bank and Trust Company’s internal control over financial reporting associated with total assets of $449.0 million as of December 31, 2019 and total revenues of $1.0 million for the one month period ended December 31, 2019. Our audit of internal control over financial reporting of the Company also excluded an evaluation of the internal control over financial reporting of Rockford Bank and Trust Company. Basis for Opinion The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Annual Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB. We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audit also included performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. 144Definition and Limitations of Internal Control Over Financial Reporting A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. /s/ KPMG LLP Des Moines, Iowa February 26, 2020 145ITEM 9B. OTHER INFORMATION None PART III ITEM 10. DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE The information in the Proxy Statement for Heartland’s 2020 Annual Meeting of Stockholders to be held on May 20, 2020, (the "2020 Proxy Statement") under the captions "Proposal 1-Election of Directors", "Security Ownership of Certain Beneficial Owners and Management", "Delinquent Section 16(a) Reports," "Corporate Governance and the Board of Directors - Stockholder Communications with the Board, Nomination and Proposal Procedures," "Corporate Governance and the Board of Directors - Committees of the Board," and "Corporate Governance and the Board of Directors - Code of Business Conduct and Ethics" is incorporated by reference. The information regarding executive officers is included in Part I of this report. ITEM 11. EXECUTIVE COMPENSATION The information in our 2020 Proxy Statement, under the captions "Corporate Governance and the Board of Directors - Director Compensation" and "Executive Officer Compensation" is incorporated by reference. ITEM 12. RELATED STOCKHOLDER MATTERS SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND The information in our 2020 Proxy Statement, under the caption "Security Ownership of Certain Beneficial Owners and Management" and "Equity Compensation Plan Information" is incorporated by reference. ITEM 13. CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE The information in the 2020 Proxy Statement under the captions "Related Person Transactions" and "Corporate Governance and the Board of Directors - Our Board of Directors - Director Independence" is incorporated by reference. ITEM 14. PRINCIPAL ACCOUNTANT FEES AND SERVICES The information in the 2020 Proxy Statement under the caption "Relationship with Independent Registered Public Accounting Firm" is incorporated by reference. PART IV ITEM 15. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES (a) The documents filed as a part of this Annual Report on Form 10-K are listed below: 1. Financial Statements The consolidated financial statements of Heartland Financial USA, Inc. are included in Item 8 of this Annual Report on Form 10-K. 2. Financial Statement Schedules None. 3. Exhibits The exhibits required by Item 601 of Regulation S-K are included along with this Annual Report on Form 10-K and are listed on the "Index of Exhibits" immediately following Item 16 below. ITEM 16. FORM 10-K SUMMARY None. 146INDEX OF EXHIBITS 2.1 2.2 2.3 2.4 (1) 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 Agreement and Plan of Merger between Heartland Financial USA, Inc. and First Bank Lubbock Bancshares, Inc. dated December 12, 2017 (incorporated by reference to Exhibit 10.41 to the Registrant's Annual Report on Form 10-K filed on February 28, 2018). Agreement and Plan of Merger between Heartland Financial USA, Inc. and Blue Valley Ban Corp., dated January 16, 2019 (incorporated by reference to Exhibit 10.27 to the Registrant's Annual Report on Form 10-K Filed on February 27, 2019). Purchase and Assumption Agreement between Illinois Bank & Trust, Rockford Bank and Trust Company and QCR Holdings, Inc. dated August 13, 2019 (incorporated by reference to Exhibit 2.1 to the Registrant's Quarterly Report on Form 10-Q filed on November 6, 2019). Agreement and Plan of Merger between Heartland Financial USA, Inc. and AIM Bancshares, Inc. dated February 11, 2020. Restated Certificate of Incorporation of Heartland Financial USA, Inc. and Certificate of Designation of Series A Junior Participating Preferred Stock as filed with the Delaware Secretary of State on June 10, 2002 (incorporated by reference to Exhibit 3.1 to the Registrant’s Quarterly Report on Form 10-Q filed on November 8, 2008). Bylaws of Heartland Financial USA, Inc. (incorporated by reference to Exhibit 3.2 to the Registrant’s Annual Report on Form 10-K filed on March 15, 2004). Amendment to Certificate of Incorporation of Heartland Financial USA, Inc. as filed with the Delaware Secretary of State on July 30, 2009 (incorporated by reference to Exhibit 3.1 to the Registrant’s Quarterly Report on Form 10-Q filed on August 10, 2009). Certificate of Designation of Senior Non-Cumulative Perpetual Preferred Stock, Series C, as filed with the Delaware Secretary of State on September 12, 2011 (incorporated by reference to Exhibit 3.1 to the Registrant’s Current Report on Form 8-K filed on September 15, 2011). Amendment to Certificate of Incorporation of Heartland Financial USA, Inc. filed with the Delaware Secretary of State on May 28, 2015 (incorporated by reference to Exhibit 3.1 to the Registrant’s Quarterly Report on Form 10- Q filed on August 6, 2015). Certificate of Designation of 7% Senior Non-Cumulative Perpetual Convertible Preferred Stock, Series D, as filed with the Delaware Secretary of State on February 5, 2016 (incorporated by reference to Exhibit 3.1 to the Registrant’s Current Report on Form 8-K filed on February 11, 2016). Amendment to Certificate of Incorporation of Heartland Financial USA, Inc. as filed with the Delaware Secretary of State on May 18, 2017 (incorporated by reference to Exhibit 3.4 to the Registrant's Amendment No. 2 to it Form S-4 Registration Statement filed on May 18, 2017). Amendment to Certificate of Incorporation of Heartland Financial USA, Inc. as filed with the Delaware Secretary of State on August 28, 2018 (incorporated by reference to Exhibit 3.1 to the Registrant's Quarterly Report on Form 10-Q filed on November 6, 2018). Amendment to Certificate of Incorporation of Heartland Financial USA, Inc. as filed with the Delaware Secretary of State on May 23, 2019 (incorporated by reference to Exhibit 3.1 to the Registrant’s Quarterly Report on Form 10-Q filed on August 7, 2019). Amendment to Certificate of Incorporation of Heartland Financial USA, Inc. as filed with the Delaware Secretary of State Amendment to Certificate of Incorporation of Heartland Financial USA, Inc. as filed with the Delaware Secretary of State on June 6, 2019 (incorporated by reference to Exhibit 3.2 to the Registrant’s Quarterly Report on Form 10-Q filed on August 7, 2019). 4.1 Form of Specimen Stock Certificate for Heartland Financial USA, Inc. common stock (incorporated by reference to Exhibit 4.1 to Registrant’s Registration Statement on Form S-4 (File No. 33-76228) filed on May 4, 1994). 147 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 (1) 10.1 (2) 10.2 (2) 10.3 (2) Indenture by and between Heartland Financial USA, Inc. and Wells Fargo Bank, National Association, dated as of January 31, 2006 (incorporated by reference to Exhibit 10.19 to the Registrant’s Annual Report on Form 10-K filed on March 10, 2006). Indenture by and between Heartland Financial USA, Inc. and U.S. Bank National Association dated as of March 17, 2004 (incorporated by reference to Exhibit 10.12 to the Registrant’s Annual Report on Form 10-K filed on March 16, 2007). Indenture between Heartland Financial USA, Inc. and Wilmington Trust Company dated as of June 21, 2007 (incorporated by reference to Exhibit 10.2 to the Registrant’s Quarterly Report on Form 10-Q filed on August 9, 2007). Indenture between Heartland Financial USA, Inc. and Wilmington Trust Company dated as of June 26, 2007 (incorporated by reference to Exhibit 10.3 to the Registrant’s Quarterly Report on Form 10-Q filed on August 9, 2007). Form of Senior Notes of Heartland Financial USA, Inc. (incorporated by reference to Exhibit 10.26 to the Registrant's Annual Report on Form 10-K filed on March 16, 2011). Rights Agreement, dated as of January 17, 2012, between Heartland Financial USA, Inc. and Dubuque Bank and Trust Company, as Rights Agent (incorporated by reference to Exhibit 4.1 to Registrant’s Form 8-A filed on May 17, 2012). Indenture by and between Morrill Bancshares, Inc. and State Street Bank and Trust Company of Connecticut, National Association dated as of December 19, 2002 (incorporated by reference to Exhibit 10.34 to the Registrant's Annual Report on Form 10-K filed on March 14, 2014). Indenture by and between Morrill Bancshares, Inc. and U.S. Bank National Association dated as of December 17, 2003 (incorporated by reference to Exhibit 10.35 to the Registrant's Annual Report on Form 10-K filed on March 14, 2014). Indenture between Heartland Financial USA, Inc. and U.S. Bank National Association dated as of December 17, 2014, as supplemented (including form of note) (incorporated by reference to Exhibit 4.1 and 4.2 to the Registrant's Current Report on Form 8-K filed on December 18, 2014). Form of Stock Certificate for 7% Senior Non-Cumulative Perpetual Convertible Preferred Stock, Series D (incorporated by reference to Exhibit 4.4 to the Registrant's Annual Report on Form 10-K filed on March 11, 2016). Description of Securities Form of Split-Dollar Life Insurance Plan effective November 13, 2001, between the subsidiaries of Heartland Financial USA, Inc. and their selected officers, including four subsequent amendments effective January 1, 2002, May 1, 2002, September 16, 2003 and December 31, 2007. These plans are in place at Dubuque Bank and Trust Company, Illinois Bank & Trust, Wisconsin Bank & Trust and New Mexico Bank & Trust (incorporated by reference to Exhibit 10.1 to the Registrant’s Quarterly Report on Form 10-Q filed on May 12, 2008). Form of Executive Supplemental Life Insurance Plan effective January 1, 2005, between the subsidiaries of Heartland Financial USA, Inc. and their selected officers, including a subsequent amendment effective December 31, 2007. These plans are in place at Dubuque Bank and Trust Company, Illinois Bank & Trust, Wisconsin Bank & Trust and New Mexico Bank & Trust (incorporated by reference to Exhibit 10.2 to the Registrant’s Quarterly Report on Form 10-Q filed on May 12, 2008). Form of Executive Life Insurance Bonus Plan effective December 31, 2007, between Heartland Financial USA, Inc. and selected officers of Heartland Financial USA, Inc. and its subsidiaries, including a subsequent amendment effective December 31, 2007 (incorporated by reference to Exhibit 10.8 to the Registrant’s Annual Report on Form 10-K filed on March 16, 2009). 148 10.4 (2) 10.5 10.6 10.7 (1) Form of Split-Dollar Agreement effective November 1, 2008, between the subsidiaries of Heartland Financial USA, Inc. and their selected officers. These plans are in place at Dubuque Bank and Trust Company, Illinois Bank & Trust, Wisconsin Bank & Trust, New Mexico Bank & Trust, Arizona Bank & Trust, Citywide Banks, Minnesota Bank & Trust and Citizens Finance Co. (incorporated by reference to Exhibit 10.9 to the Registrant’s Annual Report on Form 10-K filed on March 16, 2009). ISDA Confirmation Letter between Heartland Financial USA, Inc. and Bankers Trust Company dated April 5, 2011 (incorporated by reference to Exhibit 10.2 to the Registrant's Quarterly Report on Form 10-Q filed on May 10, 2011). Form of Time-Based Restricted Stock Unit Award Agreement for Heartland Financial USA, Inc. 2012 Long- Term Incentive Plan for time-based awards vesting in the third, fourth and fifth years following the original grant award (incorporated by reference to Exhibit 10.32 to the Registrant's Annual Report on Form 10-K filed on March 14, 2014). Form of Change In Control Agreements between Heartland Financial USA, Inc. and Lynn B. Fuller and Bruce K. Lee and Bryan R. McKeag (as amended, compensation multiple of 3 and health benefits term of 18 months); Michael J. Coyle, Brian J. Fox and Andrew E. Townsend (compensation multiple of 2 and health benefits term of 12 months) (incorporated by reference to Exhibit 10.38 to the Registrant's Annual Report on Form 10-K filed on March 13, 2015). 10.8 (1)(2) Form of Amendment to Change in Control Agreements. 10.9 Form of 6.5% subordinated Notes Due 2019, of CIC Bancshares, Inc. and Form of Amendment to, and Assumption of Obligations under 6.5% Subordinated Notes Due 2019, of CIC Bancshares, Inc. (incorporated by reference to Exhibit 10.39 to the Registrant's Annual Report on Form 10-K filed on March 11, 2016). 10.10 (2) 10.11 (2) 10.12 10.13 10.14 (2) 10.15 (2) 10.16 (2) Heartland Financial USA, Inc. 2012 Long-Term Incentive Plan as Amended and Restated (incorporated by reference to Exhibit 10.1 to Registrant's Current Report on Form 8-K filed on May 20, 2016). Heartland Financial USA, Inc. 2016 Employee Stock Purchase Plan (incorporated by reference to Exhibit 10.2 to Registrant's Current Report on Form 8-K filed on May 20, 2016). Promissory Note and Third Amendment to Business Loan Agreement dated June 14, 2013, between Heartland Financial USA, Inc. and Bankers Trust Company dated May 10, 2016 (incorporated by reference to Exhibit 10.3 to the Registrant's Quarterly Report on Form 10-Q filed on August 5, 2016). Underwriting Agreement between Heartland Financial USA, Inc. and Raymond James & Associates, Inc. dated November 2, 2016 (incorporated by reference to Exhibit 1.1 to the Registrant's Form 8-K filed on November 8, 2016). Form of Time-Based Restricted Stock Unit Award Agreement under the Heartland Financial USA, Inc. 2012 Long-Term Incentive Plan for time-based awards vesting in the first, second and third years following the original grant award (incorporated by reference to Exhibit 10.2 to the Registrant's Quarterly Report on Form 10- Q filed on May 8, 2018). Form of Performance-Based Restricted Stock Unit Award Agreement Three-Year Performance Period under the Heartland Financial USA, Inc. 2012 Long-Term Incentive Plan (incorporated by reference to Exhibit 10.3 to the Registrant's Quarterly Report on Form 10-Q filed on May 8, 2018). Form of Director Restricted Stock Unit Award Agreement under the Heartland Financial USA, Inc. 2012 Long- Term Incentive Plan (incorporated by reference to Exhibit 10.1 to the Registrant's Quarterly Report on Form 10- Q filed on August 7, 2018). 10.17 Business Line Loan Agreement dated June 14, 2019, between Heartland Financial USA, Inc. and Bankers Trust Company (incorporated by reference to Exhibit 10.1 to the Registrant's Quarterly Report on Form 10-Q filed on August 7, 2019). 149 10.18 10.19 10.20 10.21 10.22 21.1 23.1 31.1 31.2 32.1 (2) (1) (1) (1) (1) (1) 32.2 (1) 101 (1) Promissory Note dated June 14, 2019 (issued under the non-revolving line of credit), and Change in Terms Agreement dated July 15, 2019 between Heartland Financial USA, Inc. and Bankers Trust Company (incorporated by reference to Exhibit 10.3 to the Registrant's Quarterly Report on Form 10-Q filed on August 7, 2019). Promissory Note dated June 14, 2019 (issued under the credit facility), and Change in Terms Agreement dated July 15, 2019 between Heartland Financial USA, Inc. and Bankers Trust Company (incorporated by reference to Exhibit 10.2 to the Registrant's Quarterly Report on Form 10-Q filed on August 7, 2019). Promissory Note dated May 10, 2016 (updated to be issued under the Business Line Loan Agreement related to the credit facility dated June 14, 2019), and Change in Terms Agreement dated June 14, 2019 between Heartland Financial USA, Inc. and Bankers Trust Company (incorporated by reference to Exhibit 10.4 to the Registrant's Quarterly Report on Form 10-Q filed on August 7, 2019 Promissory Note dated July 24, 2018 (updated to be issued under the Business Line Loan Agreement related to the credit facility dated June 14, 2019), and Change in Terms Agreement dated June 14, 2019 between Heartland Financial USA, Inc. and Bankers Trust Company (incorporated by reference to Exhibit 10.5 to the Registrant's Quarterly Report on Form 10-Q filed on August 7, 2019). Heartland Financial USA, Inc. Deferred Compensation Plan effective April 30, 2019 (incorporated by reference to Exhibit 10.1 to the Registrant's Current Report on Form 8-K filed on May 6, 2019 Subsidiaries of the Registrant. Consent of KPMG LLP. Certification of Chief Executive Officer pursuant to Rule 13a-14. Certification of Chief Financial Officer pursuant to Rule 13a-14. Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. Financial statement formatted in Inline Extensible Business Reporting Language: (i) the Consolidated Balance Sheets, (ii) the Consolidated Statements of Income, (iii) the Consolidated Statements of Cash Flows, (iv) the Consolidated Statements of Changes in Equity and Comprehensive Income, and (v) the Notes to Consolidated Financial Statements. 104 (1) Cover page formatted in Inline Extensible Business Reporting Language (1) Filed herewith. (2) Management contracts or compensatory plans or arrangements. Pursuant to Item 601(b)(4)(iii)(A) of Regulation S-K, copies of certain instruments defining the rights of holders of long-term debt are not filed. Heartland agrees to furnish copies of such instruments to the SEC upon request. 150 Pursuant to the requirements of Section 13 of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized on February 26, 2020. SIGNATURES Heartland Financial USA, Inc. By: /s/ Bruce K. Lee President and Chief Executive Officer Date: February 26, 2020 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the Registrant and in the capacities indicated on February 26, 2020. By: /s/ Bruce K. Lee Bruce K. Lee President and Chief Executive Officer (Principal Executive Officer and Duly Authorized Officer) /s/ Lynn B. Fuller Lynn B. Fuller Executive Operating Chairman and Director (Principal Executive Officer) /s/ Bryan R. McKeag Bryan R. McKeag Executive Vice President and Chief Financial Officer (Principal Financial Officer) /s/ Janet M. Quick Janet M. Quick Executive Vice President and Deputy Chief Financial Officer (Principal Accounting Officer) /s/ Robert B. Engel Robert B. Engel Director /s/ Thomas L. Flynn Thomas L. Flynn Director /s/ R. Mike McCoy R. Mike McCoy Director /s/ Barry H. Orr Barry H. Orr Director /s/ John K. Schmidt John K. Schmidt Director /s/ Duane E. White Duane E. White Director /s/ Mark C. Falb Mark C. Falb Director /s/ Jennifer K. Hopkins Jennifer K. Hopkins Director /s/ Susan G. Murphy Susan G. Murphy Director /s/ Kurt M. Saylor Kurt M. Saylor Director /s/ Martin J. Schmitz Martin J. Schmitz Director 151CORPORATE PROFILE Founded in 1981, Heartland Financial USA, Inc. is a multibank holding company with assets of over $13 billion offering uniquely different banking solutions for business and personal clients. Heartland’s independent community banks are in Arizona, California, Colorado, Illinois, Iowa, Kansas, Minnesota, Missouri, Montana, New Mexico, Texas and Wisconsin, with 115 banking locations serving 84 communities, as of December 31, 2019. Heartland remains committed to its core commercial business, which is supported by a strong retail operation. Spread across a geographically diverse footprint, we have the robust capabilities of the big banks, and our unique operating model of 11 bank brands supports our mission of enriching lives, one customer, employee and community at a time. Heartland’s common stock is traded through the NASDAQ Global Select Market System under the symbol “HTLF.” Complete information about Heartland Financial USA, Inc. is available at HTLF.com. Forbes ranked Heartland 40th among a nationwide group of 100 leading banking organizations with assets ranging from $9 billion to over $2 trillion. 1 | Together, we are Heartland T E X A S (cid:31)(cid:30)(cid:29)(cid:28)(cid:27)(cid:28)(cid:26)(cid:28)(cid:25)(cid:24)(cid:30)(cid:25)(cid:23)(cid:30)(cid:22)(cid:28)(cid:21)(cid:26)(cid:20)(cid:19)(cid:18)(cid:24)(cid:17)(cid:30)(cid:16)(cid:30)(cid:15)(cid:21)(cid:14)(cid:26)(cid:20) MINNESOTA B A N K & T R U S T VISION STATEMENT – We will be a top-performing and admired banking organization. – We will actively contribute to the vitality of the communities where we live and work. – We will deliver financial expertise and excellent experiences. 

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