Iron Mountain
Annual Report 2011

Plain-text annual report

2011 ANNUAL REPORT SECURITY. SERVICE. KNOWLEDGE. IRON MOUNTAIN AT-A-GLANCE AS OF 12/31/11 YEAR FOUNDED 1951 CORPORATE CLIENTS >155,000 EMPLOYEES >17,000 FACILITIES WORLDWIDE >975 FORTUNE 1000 RANK 643 MEMBER S&P 500 INDEX ABOUT THE COMPANY 2011 ANNUAL REPORT 1 Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company’s solutions enable customers to protect and better use their information — regardless of its format, location or lifecycle stage — so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world. — 2011 FINANCIAL RESULTS REVENUES in millions $3,015 ADJUSTED OIBDA1 in millions $935 FCF 1 in millions $458 OPERATING INCOME in millions ADJUSTED EPS1 diluted EPS FROM CONTINUING OPERATIONS diluted $571 $1.31 $1.26 1 Adjusted OIBDA, Adjusted EPS and Free Cash Flow (FCF) are non-GAAP measures. Please refer to p. 33 of the accompanying Annual Report on Form 10-K for additional information including the reconciliations of these non-GAAP measures to their nearest GAAP measure. Visit www.ironmountain.com for more information. 2 IRON MOUNTAIN A TRUSTED PARTNER Trusting an outsider with your organization’s information is no small decision. Outside of employees, little is as important to an organization as its information. It’s the insight behind a new service or new market. It’s the secret sauce and intellectual prop- erty that gave birth to your orga- nization. It’s your customer base. It’s your finances. In short, it’s the sum of your business. So there’s a lot on the line when choosing an information management company like Iron Mountain to keep it safe and keep it accessible. We understand the trust that’s been placed in us. That’s why it was so humbling to mark 60 years in business this year. No one in our industry has helped organizations to lower their storage costs and compliance risks for longer than we have. It’s an incredible affirmation of the relationship we have with our customers, and we don’t take it for granted for one minute. Our customers have hired us to do a job. They ask us to keep their information safe in the event they must restart their business following a disaster. They ask us to destroy their information when there’s no longer a legal or business requirement to keep it. And they ask us to digitize their documents and paper-heavy processes so they can find infor- mation more easily and run their businesses more efficiently. But they didn’t have to hire Iron Mountain for those jobs; there are others who do what we do. That’s why we must do it better. For us, that means offering unparalleled security, service and knowledge. WE PROTECT INFORMATION AS IF IT WERE OUR OWN. Our commitment to security permeates every facet of our business and is reflected in the investments we make in our people, processes and infrastruc- ture. We hire the best people and regularly train them on our core values, our code of ethics and our chain-of-custody processes. Our culture stresses security and serves to put employees in a position where they can succeed on behalf of our customers. No one makes the level of investments in security infra- structure that we do. Over the last decade, Iron Mountain has spent tens of millions of dollars adding advanced alarm systems to our trucks and upgrading acquired facilities to meet our company’s security standards. 2011 ANNUAL REPORT 3 SECURITY. SERVICE. KNOWLEDGE. THESE ARE THE COMMITMENTS WE MAKE TO OUR CUSTOMERS AT EVERY DELIVERY, ON EVERY CALL AND IN EVERY INTERACTION. WE ACT WITH URGENCY AND ACCURACY WHEN SERVING OUR CUSTOMERS. We believe serving customers starts with listening, and that meeting their needs depends on consistent results. We’ve built a global operation to ensure no one can deliver with the same combination of accuracy and urgency as Iron Mountain. Today that operation comprises a team of more than 17,000 employees, 3,700 vehicles and more than 975 facilities across 35 coun- tries. It also includes proprietary technology systems and chain- of-custody processes for invento- rying and moving data between us and our customers. The result is an organization that makes millions of transactions every day with repeatable accuracy. WE ADVISE OUR CUSTOMERS, DRAWING ON OUR 60-YEAR EXPERIENCE OF HELPING OTHERS LIKE THEM. Our customers rely on us for more than delivering a service; they also want our advice on how best to manage their infor- mation. Having helped orga- nizations of every size and in every industry for more than 60 years, we’re best positioned to offer our customers unique perspective for solving their current and future informa- tion management challenges. Information is both costly and complex. Even big, savvy orga- nizations have questions related to lowering their storage costs; complying with regulations; ensuring information is acces- sible for legal discovery; and protecting data from the risk of data breach, among other concerns. Our consultants have a deep understanding of legal requirements and industry best practices that they bring to bear in these discussions. Security. Service. Knowledge. These are the commitments we make to our customers at every delivery, on every call and in every interaction. It’s what we believe makes us stand apart and why we believe we’ve been fortunate to become the industry leader in information management services. Thank you to our customers; we will never stop serving you. 4 IRON MOUNTAIN FROM THE CEO through a successful acquisition strategy in which we invested your capital to expand our geographic footprint and to broaden our business lines into related storage and physical information services. We sustained strong revenue growth rates for 13 years following our initial public offering in 1996. Since 2007 we have been optimizing our operations, beginning in North America, to enhance Adjusted OIBDA margins and improve capital efficiency, all of this with the goal of generating the kinds of returns on capital that comes with market leadership. We expanded our international operations, building market leadership positions in more than 20 markets that provide a strong growth platform for our busi- ness. We had also expanded into technology services, creating a new digital business that provided online services that were directly analogous to our tradi- tional physical businesses. Upon my return, we promised our organization and you, our stockholders, that we would focus on three areas: returning to the fundamentals in our tradi- tional physical businesses, aligning stockholders and our organization around a new three-year plan to unlock value and improve ROIC, particularly in our international segment, and studying opportunities to enhance stockholder value through alternative financing, capital and tax strategies—including the evaluation of a potential conversion to a Real Estate Investment Trust (REIT). We have made significant progress in all three of these focus areas. First, to return our focus to the fundamentals we sold our Digital business unit in June 2011 for approxi- mately $390 million. We concluded that although it was a profitable business we could not foresee earning an acceptable return on capital in the future. We realigned our sales and marketing teams to focus on selling more of our traditional physical services. At the same time, we rejuvenated the organization around the mission to continue to build Iron Mountain for the long-term as a durable annuity storage and services business by optimizing our services and introducing new adjacent offerings. TO OUR STOCKHOLDERS C. RICHARD REESE Chairman and Chief Executive Officer Iron Mountain Incorporated 2011 was a year of significant change at Iron Mountain. Yet with this change, the strength of our organiza- tion and business model was evidenced by our strong financial performance. We delivered internal revenue growth in excess of the GDP growth rate1 of our markets, and strong Adjusted OIBDA margins and capital controls contributed to record free cash flows and increased Returns on Invested Capital (ROIC)2. In April of last year I was asked to return to the role as your CEO to accelerate a strategic transition. As a brief historical reminder, Iron Mountain was built into a market leading global services company principally 1 Represents weighted average GDP growth based on the countries in which we have operations. 2 ROIC is calculated as Net Operating Profit After Tax (NOPAT) plus depreciation and amortization less non-growth capital expenditures divided by average capital invested plus racking accumulated depreciation. 2011 ANNUAL REPORT 5 In our second focus area – unlocking value and enhancing returns – we implemented a three-year plan to improve total ROIC to 12% by driving strong growth and expanding Adjusted OIBDA margins by 700 basis points in our International Business segment while sustaining the high returns in our North American business segment. In 2011 our ROIC increased 70 basis points to 11.4%. Our international Adjusted OIBDA margins expanded by 220 basis points on 7% constant currency revenue growth, yielding an ROIC of 8% in that segment, up from 5% in 2010. We completed a total portfolio review of our international business units, which resulted in plans to divest businesses that were not likely to achieve market leadership and appropriate returns. We sold our New Zealand business in October 2011 and in February 2012 announced our intent to sell our Italian business. We also identified six other business units where we developed individualized strategies to improve returns to attractive levels within three years. The international team is on track with these plans and we expect to achieve our target of 700 basis points of Adjusted OIBDA margin improvement by the end of 2013 while sustaining strong growth in these markets. In addition to these operational improvement strat- egies, we fulfilled our commitment to return $1.2 billion of capital to stockholders by May 2012 through a combination of an increased quarterly dividend and the repurchase of approximately 33 million shares of our common stock. Since implementing our program in 2010, we have repurchased more than 18% of our total shares outstanding. During the year, we increased our debt to return our leverage ratio to the 2011 WAS A YEAR OF SIGNIFICANT CHANGE AT IRON MOUNTAIN. YET WITH THIS CHANGE, THE STRENGTH OF OUR ORGANIZATION AND BUSINESS MODEL WAS EVIDENCED BY OUR STRONG FINANCIAL PERFORMANCE.— 6 IRON MOUNTAIN middle of our targeted range of 3x to 4x EBITDA3, up from an all-time low leverage ratio. Further, we announced our intent to return an additional $1.0 billion to stockholders through the end of 2013. Finally, we formed a Special Committee of the board of directors to examine ways to maximize value through alternative financing, capital and tax strat- egies—including the evaluation of a possible REIT conversion. The Special Committee is comprised of me as committee chair, and four independent directors, including two new directors who joined in June 2011, one of which has substantial REIT experience. We have been working this agenda aggressively and expect to meet our target deadline of no later than June 9, 2012 to announce the results of the committee work and the board’s conclusions in this area. As I think about our business and its future, I am optimistic. But the future is necessarily different from the past. Our customers continue to create information at a fast pace, but the manner in which they use it is changing. In the past, the informa- tion assets we stored were accessed by customers for two main reasons: to extract a fact or answer to a query or as original documentation or “proof.” Although the rapid growth of online information does impact how much information is maintained in physical form, the main impact is that customers are more likely to satisfy the first use case, extracting information, from an online system. However, storing information in its original format is still the primary and least expensive way to maintain documentation for the “proof” use case. We see this trend as our information storage assets are becoming less active and the service part of our revenue is growing much slower than storage, which grew at 4% in constant dollars last year. Although some worry that these secular trends in our core physical storage business will cause the business to decline, we believe that we can extend the duration and sustainability of this business for a very long time. We are implementing strate- gies to continue to expand our storage businesses 3 As defined in our credit agreement. 2011 ANNUAL REPORT 7 in our mature markets and to accelerate growth in emerging markets. In our more mature markets we will continue to invest in various storage- focused growth strategies including penetration of existing accounts, conversion of the still large, un-vended segments, and local tuck-in acquisi- tions of customers’ assembled storage assets while increasing facility utilization to sustain returns. In emerging markets that have strong storage growth dynamics, we have spent significant energy and capital establishing our footprint and plan to capi- talize on this position by investing to build market leadership and drive the returns that will come with leadership. This investment will be both in sales and marketing activities to capture the outsourcing trends in these markets and select acquisitions of competitors to solidify leadership. We are extending our services by continuing to build our secure shredding business and our docu- ment management solutions business. We are also employing a disciplined product management process to add new services adjacent to our traditional busi- nesses to capitalize on our core strengths of secure information logistics services and process knowledge for management of information in a cost effective and compliant manner. Our goal is to extend the duration and ensure the sustainability of our annuity revenue stream with steady growth rates in the low WE BELIEVE THAT WE CAN EXTEND THE DURATION AND SUSTAINABILITY OF THIS BUSINESS FOR A VERY LONG TIME BY IMPLEMENTING STRATEGIES TO CONTINUE TO EXPAND OUR STORAGE BUSINESSES IN OUR MATURE MARKETS AND TO ACCELERATE GROWTH IN EMERGING MARKETS. to middle single digit range. We have the capital and market opportunity necessary to execute this plan. We expect that we will continue to generate signifi- cant capital in excess of that needed to execute our plan. Therefore, we have a strong focus on capital allocation. We will invest in our business as described above so long as we can expect to generate after tax 8 IRON MOUNTAIN WE EXPECT THAT WE WILL CONTINUE TO GENERATE SIGNIFICANT CAPITAL IN EXCESS OF THAT NEEDED TO EXECUTE OUR PLAN. THEREFORE, WE HAVE A STRONG FOCUS ON CAPITAL ALLOCATION. WE WILL INVEST IN OUR BUSINESS SO LONG AS WE CAN EXPECT TO GENERATE AFTER TAX RETURNS IN EXCESS OF OUR COST OF CAPITAL, ADJUSTED FOR THE RELATED RISK. WE WILL RETURN EXCESS CAPITAL TO OUR STOCKHOLDERS.— 2011 ANNUAL REPORT 9 returns in excess of our cost of capital, adjusted for the related risk. We will return excess capital to our stockholders through a mix of quarterly dividends, share repurchases and/or special dividends. As we complete the work of the Special Committee of the board, we will communicate more detailed views on future capital allocation to you. We built Iron Mountain by being an aggressive but disciplined investor of capital. During the capital investment phase, we used prudent leverage to enhance returns on equity because of the predict- able nature of our revenue streams and cash flows. We will continue to manage our leverage in a prudent manner in our next phase and will maintain a balance of risk between our stockholders and debt holders. As I stated, I was asked to come back as your CEO to accomplish some specific goals. We are well along in meeting the commitments that we made. Our board of directors is actively engaged in succession plan- ning to identify the right candidate who understands the opportunities ahead of Iron Mountain and has the skills and enthusiasm to continue to create value for a long period of time. I thank you and the board for the honor of leading this organization and look forward to helping the next generation of leaders take the company to the next level. With all of the change that the company experi- enced this year, our strong strategic progress and financial performance is a testament to the quality and commitment of our Mountaineers. I appreciate every day their commitment and focus on success. Thank you. With continued pride and enthusiasm, C. Richard Reese Chairman & Chief Executive Officer OUR GOAL IS TO EXTEND THE DURATION AND ENSURE THE SUSTAINABILITY OF OUR ANNUITY REVENUE STREAM WITH STEADY GROWTH RATES IN THE LOW TO MIDDLE SINGLE DIGIT RANGE. WE HAVE THE CAPITAL AND MARKET OPPORTUNITY NECESSARY TO EXECUTE THIS PLAN. 10 IRON MOUNTAIN WHAT IS TAKING CARE? Taking CARE is a platform of global strategies and initiatives that expresses our commitment to live by our core values and put them into action every day and in everything we do – from the safeguards we take to protect our customers’ information, to the way we empower employees, serve our communities and protect the environment. By Taking CARE, we hope to be a supplier, employer and neighbor of choice. bility for protecting our customers’ information. We continually invest in new technology and develop new policies and procedures to be the strongest steward of informa- tion security and compliance. Our commitment to informa- tion responsibility goes beyond our internal operations and is at the core of our products and services. As a trusted partner to more than 94% of Fortune 1000 companies, Iron Mountain helps its customers keep confidential customer, employee and business data accessible and secure. INFORMATION RESPONSIBILITY Safeguarding sensitive information is a responsibility We believe that every individual – every company – has the right to information protection, security and privacy. Upholding this right is embedded in the culture of our business, and we ensure that every Iron Mountain employee understands their shared responsi- FULFILLING OUR CORPORATE RESPONSIBILITY2011 ANNUAL REPORT 11 We contribute to communities in two primary ways: through strategic partnerships aimed at creating access to information and preserving public treasures and through localized efforts that address community needs. ENVIRONMENTAL SUSTAINABILITY Building a sustainable business is a priority. We recognize the importance of environmental stewardship and continuously seek new ways that we, and our customers, can reduce our footprint and have a posi- tive impact on the environment. We are making investments to improve our own internal opera- tions. We also seek to help our customers make their organi- zations more sustainable by securing, managing, and disposing of their information in ways that are environmentally responsible. Iron Mountain is committed to investing in operational activities that minimize our impact on the environment, particularly as it relates to Iron Mountain’s consumption of energy and burning of fossil fuels. And as many of our customers explore ways to minimize their own impact, we are developing solutions and services to help them meet their goals. EMPLOYEE ADVOCACY We are committed to our employees. Mountaineers are deeply committed to the company’s mission, our customers, their communities and to each other. We value our employees above all and are creating a work- place where they can thrive. Each day, our employees serve as trusted guardians of a wide range of personal, private, and historic information. We are proud and humbled by their passionate dedication to our customers and to each other. They truly go above and beyond, and their commit- ment keeps our culture strong. At Iron Mountain, we work hard to make sure our workplace and our policies and practices support Mountaineers in their professional and personal lives. COMMUNITY ENGAGEMENT We support the many communities we call home. With more than 975 facilities around the world, there are many places we call home. We respond to urgent needs in our communities and work to better people’s lives by protecting and improving access to informa- tion and public treasures. Over the past 60 years, Iron Mountain has established a pres- ence in many small towns and large cities around the world. Today we employ over 17,000 people and have more than 975 facilities. We understand the integral role that businesses play in maintaining the health and vitality of the communi- ties they belong to and we look for ways to go beyond “busi- ness as usual” to make our neighborhoods better places. “ THE SAME DEDICATION AND PASSION WE HAVE FOR MEETING CUSTOMER DEMANDS IS WHAT COMPELS US TO BE RESPONSIVE TO COMMUNITY NEEDS, TO ADDRESS OUR ENVIRONMENTAL IMPACTS AND TO BUILD A GREAT WORKPLACE. THESE ARE CORE ELEMENTS OF OUR CORPORATE RESPONSIBILITY, EXPRESSED THROUGH OUR PLATFORM CALLED TAKING CARE – APTLY NAMED BECAUSE IT UNDERSCORES WHAT WE BELIEVE TO BE IMPORTANT AND THE RIGHT THING FOR OUR COMPANY TO DO.” — RICHARD REESE, CHAIRMAN & CEO 12 IRON MOUNTAIN FINANCIAL HIGHLIGHTS (Amounts in millions, except per share data) 20071 20081 20091 20101 2011 Gross Margin (ex Depreciation & Amortization) 52.8% 53.6% 56.7% 58.8% Storage Revenues Service Revenues Total Revenues Operating Income2 Adjusted OIBDA3 Adjusted OIBDA % EPS—Diluted2 Adjusted EPS—Diluted3 Capex4 (ex Real Estate) % Free Cash Flow3 $ 1,496 $ 1,534 $ 1,599 $ 1,683 $ 1,362 $ 1,204 $ 1,329 $ 1,241 $ 1,294 $ 2,567 $ 2,825 $ 2,774 $ 2,892 $ 461 $ 676 26.3% $ 0.84 $ 0.75 13.5% $ 492 $ 545 $ 548 $ 754 $ 823 $ 927 26.7% 29.6% 32.0% $ 0.47 $ 0.86 $ $ 1.13 1.01 $ 0.83 $ 1.28 10.4% 9.4% 7.9% $ 168 $ 197 $ 330 $ 370 $ 458 $ 1,332 $ 3,015 58.7% $ 571 $ 935 31.0% $ 1.26 $ 1.31 6.6% 1 Revenue and Adjusted OIBDA for the years ended December 31, 2007, 2008, 2009 and 2010 have been restated to reflect a reduction in revenues to correct billing errors made in connection with a government contract as more fully described in Notes 2.y. and 10.h. to Notes to Consolidated Financial Statements beginning on page 79 of the accompanying Annual Report on Form 10-K. 2 Included in operating income and EPS-Diluted for 2010 is an $86 million non-cash goodwill impairment charge related to our technology escrow services business, which we continue to own and operate and which was previously reflected in the former Worldwide Digital Business segment and is now reflected as a component of the North American Business segment. See footnote 2.g. on p. 83 of the accompanying Annual Report on Form 10-K for additional information. 3 Adjusted OIBDA, Adjusted EPS-Diluted and Free Cash Flow are non-GAAP measures. Please refer to p. 33 of the accompanying Annual Report on Form 10-K for additional information including the reconciliations of these non-GAAP measures to their nearest GAAP measure. 4 Based on incurred versus cash paid basis. REVENUES in millions ADJUSTED OIBDA in millions $1329 $1241 $1294 $1332 $1204 $1204 $1204 $1204 $676 $754 $823 $927 $935 $1362 $1496 $1534 $1599 $1683 07 08 09 10 11 07 08 09 10 11 Storage Revenues Service Revenues CASH FLOWS FROM OPERATING ACTIVITIES FROM CONTINUING OPERATIONS in millions CAPEX (EX REAL ESTATE) as a % of revenues $483 $514 $587 $603 $664 13.5% 10.4% 9.4% 7.9% 6.6% 07 08 09 10 11 07 08 09 10 11 2011 ANNUAL REPORT 13 2011 OPERATIONS REVIEW — Iron Mountain delivered strong financial performance in 2011. Our 23rd consecutive year of storage revenue growth provided the foundation for solid underlying profit performance, which, combined with continued capital efficiency improvement, was a key factor in driving record levels of Free Cash Flows1 (FCF). Our International Business segment performed particu- larly well with strong revenue growth, especially in our emerging markets, and significant Adjusted OIBDA margin expansion. We maintained our strong balance sheet and enhanced total stockholder returns by distributing $1.2 billion of excess capital to stock- holders during the year. 2011 KEY FINANCIAL HIGHLIGHTS Iron Mountain reported total revenues of $3.0 billion in 2011, an increase of 3% on a constant dollar basis over 2010. This increase was supported by strong, consistent storage revenue growth of 4% (constant dollar) which outpaced a lagging service growth rate of 1%. Storage revenue growth was comprised of 2% unit volume increases and pricing trends that were consistent with prior years. The service revenue 1 Before discretionary investments in acquisitions and real estate. IRM STOCK PERFORMANCE $150 $120 $90 $60 06 07 08 09 10 11 Iron Mountain S&P 500 Russell 1000 This graph compares the percentage change in the cumulative total return on our common stock to the cumulative total returns of the S&P 500 Index and the Russell 1000 Index for the period from December 31, 2006 through December 31, 2011. This comparison assumes an investment of $100 on December 31, 2006 and the reinvestment of any dividends. 3 7 $ 2 8 $ 1 9 $ 1 0 1 $ 0 2 1 $ 2 6 1 $ 4 3 2 $ 4 8 3 $ 7 0 5 $ 3 0 6 $ 3 9 6 $ 8 4 7 $ 3 5 8 $ 4 1 0 1 $ 2 5 1 1 $ 9 9 2 1 $ 0 7 4 1 $ 9 2 6 1 $ 8 6 6 1 $ 2 3 7 1 $ 14 IRON MOUNTAIN $1750 $1500 $1250 $1000 $750 $500 $250 $1683 $1599 $1534 $1496 $1362 $1217 $1182 $1043 $875 $760 $695 $603 $507 $35 $48 $73 $82 $91 $101 $162 $120 $384 $234 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 23 YEARS OF STORAGE REVENUE GROWTH Annual storage revenues (in millions) 2000 1500 1000 500 0 efficiency and solid operating performance were key drivers of the $458 million of FCF we generated in 2011. Our FCF also benefited from the timing of certain tax and capital expenditure payments as well as other temporary tax items. Driving strong returns on invested capital3 (ROIC) is a major tenet of how we manage our business and a key area of focus in our three-year strategic plan. In addition to the solid operating performance and improved capital efficiency described above, reducing the capital base by returning $1.2 billion of excess capital to stockholders was a key driver in increasing ROIC to 11.4% in 2011 from 10.7% in 2010. growth of 1% on a constant dollar basis was a mix of faster growing hybrid services and higher recycled paper prices which more than offset continued declines in handling and transportation revenues resulting from records becoming more archival in nature. Favorable foreign currency exchange rate changes added approximately one percentage point to our growth rates in 2011. Sustained Adjusted OIBDA margins in North America and significant margin expansion in our international business resulted in consolidated Adjusted OIBDA of $935 million for 2011, or 31.0% of revenues. International Adjusted OIBDA margins expanded 220 basis points as a result of strong revenue growth and optimization initiatives. Adjusted EPS for 2011 was $1.31 including $15 million, or $0.05 per share, of costs related to our proxy contest compared to $1.28 for 2010. Reported earnings were $1.26 per share in 2011. For the fifth consecutive year we improved our capital efficiency in 2011 as capital expenditures2 as a percent of consolidated revenues decreased 130 basis points to a record low of 6.6%. Improved capital 2 Based on incurred versus cash paid basis and excludes real estate. 3 ROIC is calculated as NOPAT plus depreciation and amortization less non-growth capital expenditures divided by average capital invested plus racking accumulated depreciation. 2000 1500 1000 500 0 2000 1500 1000 500 0 NORTH AMERICAN BUSINESS SEGMENT 2011 ANNUAL REPORT 15 OUR NORTH AMERICAN BUSINESS SEGMENT, which includes our operations in the U.S. and Canada, is our largest and most mature business, repre- senting 74% of our consolidated revenues. We have built leadership positions across our service lines. Our customer base is large and stable, has an annual termination rate of less than 3%, and includes more than 94% of the Fortune 1000. The North American busi- ness is a highly optimized busi- ness that generates significant FCF and strong ROIC. Our focus is to sustain the margins we have achieved in this business while continuing to grow revenues and improve capital efficiency. In 2011 the North American Business segment reported $2.2 billion of revenues, an increase of 1% over 2010 on a constant dollar basis. Consistent constant dollar storage revenue growth of 2% was a key driver of North America’s overall revenue performance and offset flat constant dollar service revenue growth. Storage growth was comprised of flat year-over- year records management volume growth and consistent pricing trends. Solid gains in hybrid services and benefits from higher recycled paper prices offset by decreased core service revenues due to lower service activity levels yielded flat service revenue growth (constant dollar). NORTH AMERICAN REVENUES in millions $232 $271 $277 $695 $687 $684 $1198 $1235 $1268 09 10 11 Complementary Service Core Service Core Storage THE NORTH AMERICAN BUSINESS IS A HIGHLY OPTIMIZED BUSINESS THAT GENERATES SIGNIFICANT FCF AND STRONG ROIC.— 16 IRON MOUNTAIN Adjusted OIBDA for the North American Business segment was $962 million, or 43.2% of segment revenues. Continued productivity improvements and overhead cost controls maintained margins in this segment while absorbing an incremental $20 million investment in sales and marketing to sustain the annuity, consistent with our three-year strategic plan. Capital expendi- tures4 were 4.8% for the North American Business segment in 2011, consistent with prior year levels. ROIC for the North American Business segment was 16% in 2011. NORTH AMERICAN ADJUSTED OIBDA NORTH AMERICAN CAPEX (EX RE) in millions percent of segment revenues $866 $970 $962 7.0% 4.6% 4.8% 09 10 11 09 10 11 4 See Footnote 2 on p. 14. INTERNATIONAL BUSINESS SEGMENT 2011 ANNUAL REPORT 17 THE INTERNATIONAL BUSINESS SEGMENT is an attractive growing business that represents a significant opportunity for us. It is comprised of operations in 33 countries in Europe, Latin America, Australia and Asia Pacific and represents 26% of our consolidated revenues. Our strategy is to capitalize on our prior investments that created a broad footprint to now invest in growth to achieve local market leadership and the demonstrated attractive returns that come from this leadership position. We expect to increase ROIC in this business by expanding and optimizing our mature markets and aggressively growing our emerging markets, which today account for nearly 30% of this segment’s revenues. International revenues grew 7% on a constant dollar basis to $786 million in 2011. Storage revenue growth of 9% on a constant dollar basis was driven primarily by growth in our emerging markets, a key driver of overall revenue performance in this segment. Adjusted OIBDA margins in the International Business segment expanded by 220 basis points to 20.9% in 2011, driven primarily by realized benefits from our optimi- zation initiatives in the U.K. This improvement keeps us on track towards achieving our commit- ment to expand international margins by 700 basis points by the end of 2013. Capital expendi- tures5 decreased as a percent of revenues from 12.4% in 2010 to 9.5% in 2011. This improvement, combined with strong revenue growth and benefits from our optimization initiatives, drove an increase in ROIC in our interna- tional business from 5% in 2010 to 8% in 2011. We completed an extensive port- folio review of our international markets in 2011. We identified eight markets, representing approximately 25% of total segment revenues, that were not generating acceptable returns. As a result of that analysis, we made the decision to divest our New Zealand and Italian operations. The New Zealand transaction was completed in October 2011, and the Italian sale is in process. We have developed aggres- sive improvement plans for the remaining six markets, which we expect will result in those busi- nesses generating strong returns by 2013. INTERNATIONAL REVENUES in millions $86 $285 $75 $260 $64 $250 $336 $364 $415 INTERNATIONAL ADJUSTED OIBDA in millions INTERNATIONAL CAPEX (EX RE) percent of segment revenues $164 12.3% 12.4% $120 $131 9.5% 09 10 11 09 10 11 09 10 11 Complementary Service Core Service Core Storage 5 See Footnote 2 on p. 14. 18 IRON MOUNTAIN THE INTERNATIONAL BUSINESS SEGMENT IS AN ATTRACTIVE GROWING BUSINESS THAT REPRESENTS A SIGNIFICANT OPPORTUNITY FOR US. OUR STRATEGY IS TO CAPITALIZE ON OUR PRIOR INVESTMENTS TO NOW INVEST IN GROWTH TO ACHIEVE LOCAL MARKET LEADERSHIP AND THE DEMONSTRATED ATTRACTIVE RETURNS THAT COME FROM THIS LEADERSHIP POSITION.— IRON MOUNTAIN’S GLOBAL FOOTPRINT Delivering services via an unmatched global footprint comprised of operations in 35 countries on five continents. MAINTAINING A STRONG BALANCE SHEET 2011 ANNUAL REPORT 19 OUR BALANCE SHEET REMAINS STRONG, and our debt portfolio remains long and fixed. At December 31, 2011, we had over $0.8 billion of liquidity and our consolidated leverage ratio of net debt to EBITDA was 3.4x, near the midpoint of our target 3x to 4x leverage range. In September 2011 we issued $400 million of our 7-3/4% senior subordinated notes due in 2019. We will continue to use prudent levels of debt in our business to enhance returns on equity. The business model we have built generates a signifi- cant amount of cash, beyond what we can reinvest in the business at acceptable returns. We are committed to returning that excess capital to stockholders. Our stockholder payout program consists of a quarterly dividend, which we expect to grow over time, and our share repurchase program. In June 2011, our board of directors increased our quarterly dividend to $0.25 per share, a 33% increase over the quarterly dividend previously paid. In 2011, we repurchased 32 million shares of our common stock for approximately $1.0 billion. Since we initiated our share repurchase plan in March 2010, we have repurchased 38 million shares representing more than 18% of the total shares outstanding. A key element of our three-year stra- tegic plan is the commitment to return $2.2 billion to stockholders by the end of 2013 including $1.2 billion by May 2012. The first phase of those commit- ments was completed with our most recent dividend payment in April 2012. 20 IRON MOUNTAIN 2012 FINANCIAL OUTLOOK6 LOOKING AHEAD TO 2012, we are planning for consistent revenue growth trends and profit perfor- mance, excluding impacts from lower recycled paper prices. Supported by consistent storage internal growth of approximately 3%, we are expecting underlying internal growth to be between 1% and 3%, consistent with 2011 internal growth of 2%. Continued resizing of our North American core service business as a result of lower activity of information assets will likely constrain core service revenue growth and partially offset the strong storage revenue performance. Adjusted OIBDA margin expansion in our International Business segment and sustained levels in North America support our outlook for constant currency Adjusted OIBDA growth of between 1% and 5% excluding the impacts of lower recycled paper prices. Lower recycled paper prices are expected to reduce our revenue and Adjusted OIBDA growth rates by approximately 2% and 5%, respectively. FCF genera- tion is expected to be strong driven by continued capital efficiency improvements although higher interest and tax payments and the impact of high year-end capital accruals will constrain reported FCF in 2012 and bring it more in line with historical performance versus our record performance in 2011. 6 Based on our guidance issued on February 23, 2012. UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549 FORM 10-K (Mark One) (cid:1) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the Fiscal Year Ended December 31, 2011 or (cid:2) TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 1-13045 IRON MOUNTAIN INCORPORATED (Exact name of Registrant as Specified in Its Charter) Delaware (State or other jurisdiction of incorporation) 745 Atlantic Avenue, Boston, Massachusetts (Address of principal executive offices) 23-2588479 (I.R.S. Employer Identification No.) 02111 (Zip Code) 617-535-4766 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Name of Exchange on Which Registered Common Stock, $.01 par value per share New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes (cid:1) No (cid:2) Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes (cid:2) No (cid:1) Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes (cid:1) No (cid:2) Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes (cid:1) No (cid:2) Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K (cid:1) Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a small reporting company. See the definitions of ‘‘large accelerated filer,’’ ‘‘accelerated filer’’ and ‘‘smaller reporting company’’ in Rule 12b-2 of the Exchange Act. (Check one): Large accelerated filer (cid:1) Non-accelerated filer (cid:2) (Do not check if a smaller reporting company) Accelerated filer (cid:2) Smaller reporting company (cid:2) Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes (cid:2) No (cid:1) As of June 30, 2011, the aggregate market value of the Common Stock of the registrant held by non-affiliates of the registrant was $6,038,510,230.13 based on the closing price on the New York Stock Exchange on such date. Number of shares of the registrant’s Common Stock at February 10, 2012: 171,087,289 IRON MOUNTAIN INCORPORATED 2011 FORM 10-K ANNUAL REPORT Table of Contents PART I Item 1. Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1A. Risk Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 1B. Unresolved Staff Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 2. Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 3. Legal Proceedings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 4. Mine Safety Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART II Item 5. Market For Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 6. Selected Financial Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 7A. Quantitative and Qualitative Disclosures About Market Risk . . . . . . . . . . . . . . . . . . Item 8. Financial Statements and Supplementary Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9A. Controls and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 9B. Other Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PART III Item 10. Directors, Executive Officers and Corporate Governance . . . . . . . . . . . . . . . . . . . . . Item 11. Executive Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Item 13. Certain Relationships and Related Transactions, and Director Independence . . . . . . . Item 14. Principal Accountant Fees and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 1 15 22 22 22 23 24 26 29 65 67 67 67 71 72 72 72 72 72 Item 15. Exhibits and Financial Statement Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 PART IV i References in this Annual Report on Form 10-K to ‘‘the Company,’’ ‘‘Iron Mountain,’’ ‘‘we,’’ ‘‘us’’ or ‘‘our’’ include Iron Mountain Incorporated and its consolidated subsidiaries, unless the context indicates otherwise. DOCUMENTS INCORPORATED BY REFERENCE Certain information required in Items 10, 11, 12, 13 and 14 of Part III of this Annual Report on Form 10-K is incorporated by reference from our definitive Proxy Statement for our 2012 Annual Meeting of Stockholders (our ‘‘Proxy Statement’’) to be filed with the Securities and Exchange Commission within 120 days after the close of the fiscal year ended December 31, 2011. CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS We have made statements in this Annual Report on Form 10-K that constitute ‘‘forward-looking statements’’ as that term is defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. These forward-looking statements concern our operations, economic performance, financial condition, goals, beliefs, future growth strategies, investment objectives, plans and current expectations, such as our (1) expected increase in our Adjusted OIBDA margins in our International Business segment, (2) commitment to stockholder payouts and dividend payments, (3) expected target leverage ratio, and (4) expected divestiture of the Italian Business. The forward- looking statements are subject to various known and unknown risks, uncertainties and other factors. When we use words such as ‘‘believes,’’ ‘‘expects,’’ ‘‘anticipates,’’ ‘‘estimates’’ or similar expressions, we are making forward-looking statements. Although we believe that our forward-looking statements are based on reasonable assumptions, our expected results may not be achieved, and actual results may differ materially from our expectations. Important factors that could cause actual results to differ from expectations include, among others: (cid:127) the cost to comply with current and future laws, regulations and customer demands relating to privacy issues; (cid:127) the impact of litigation or disputes that may arise in connection with incidents in which we fail to protect our customers’ information; (cid:127) changes in the price for our services relative to the cost of providing such services; (cid:127) changes in customer preferences and demand for our services; (cid:127) the adoption of alternative technologies and shifts by our customers to storage of data through non-paper based technologies; (cid:127) the cost or potential liabilities associated with real estate necessary for our business; (cid:127) the performance of business partners upon whom we depend for technical assistance or management expertise outside the U.S.; (cid:127) changes in the political and economic environments in the countries in which our international subsidiaries operate; (cid:127) the failure to consummate a successful sale of the Italian Business; (cid:127) claims that our technology violates the intellectual property rights of a third party; (cid:127) the impact of legal restrictions or limitations under stock repurchase plans on price, volume or timing of stock repurchases; (cid:127) the impact of alternative, more attractive investments on dividends or stock repurchases; ii (cid:127) our ability or inability to complete acquisitions on satisfactory terms and to integrate acquired companies efficiently; and (cid:127) other trends in competitive or economic conditions affecting our financial condition or results of operations not presently contemplated. Other risks may adversely impact us, as described more fully under ‘‘Item 1A. Risk Factors.’’ You should not rely upon forward-looking statements except as statements of our present intentions and of our present expectations, which may or may not occur. You should read these cautionary statements as being applicable to all forward-looking statements wherever they appear. Except as required by law, we undertake no obligation to release publicly the result of any revision to these forward-looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. Readers are also urged to carefully review and consider the various disclosures we have made in this document, as well as our other periodic reports filed with the Securities and Exchange Commission (the ‘‘Commission’’ or ‘‘SEC’’). iii Item 1. Business. A. Development of Business. PART I We provide information management services that help organizations around the world lower the costs, risks and inefficiencies of managing their physical and digital data. Our solutions enable customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. We offer comprehensive records management services, data protection & recovery services and information destruction services, along with the expertise and experience to address complex information management challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in an underground facility near Hudson, New York in 1951, Iron Mountain Incorporated, a Delaware corporation, is a trusted partner to more than 155,000 clients throughout North America, Europe, Latin America and Asia Pacific. We have a diversified customer base comprised of commercial, legal, banking, healthcare, accounting, insurance, entertainment and government organizations, including more than 94% of the Fortune 1000. As of December 31, 2011, we provided services in more than 35 countries on five continents, employed over 17,000 people and operated more than 975 facilities. Now in our 61st year, we have experienced tremendous growth, particularly since successfully completing the initial public offering of our common stock in February 1996. We have grown from a business with limited product offerings and annual revenues of $104.0 million in 1995 into a global enterprise providing a broad range of information management services to customers in markets around the world with total revenues of more than $3.0 billion for the year ended December 31, 2011. On January 5, 2009, we were added to the S&P 500 Index and as of December 31, 2011 we were number 643 on the Fortune 1000. Our success since becoming a public company in 1996 has been driven in large part by our execution of a consistent long-term growth plan to build market leadership by extending our strategic position through service line and global expansion. This growth plan has been sequenced into three phases. The first phase involved establishing leadership and broad market access in our core businesses, records management and data protection & recovery, primarily through acquisitions. In the second phase, we invested in building a successful selling organization to access new customers, converting previously unvended demand. While different parts of our business are in different stages of evolution along our three-phase strategy, as an enterprise, we have transitioned to the third phase of our growth plan, which we call the capitalization phase. In this phase, which we expect to continue for many years, we seek to expand our relationships with our customers to continue solving their increasingly complex information management problems. Growing our customer relationships well means expanding our service offerings on a global basis while maximizing our solid core businesses. In doing this, we continue to build what we believe to be a very durable business through disciplined execution. Consistent with this model, we have transitioned from a growth strategy driven primarily by acquisitions of information management services companies to a growth strategy driven primarily by internal growth. In 2001, internal revenue growth exceeded growth through acquisitions for the first time since we began the first phase of our growth plan in 1996. This has been the case in each year since 2001, with the exception of 2004. In the absence of significant acquisition spending, we expect to achieve a majority of our revenue growth internally in 2012 and beyond. We expect to achieve our long-term growth goals by offering our customers integrated services that address their increasingly complex information management needs regardless of the format, location or lifecycle stage of their information. By offering integrated services, we aim to help our customers reduce the costs, risks and complexities associated with managing their data while increasing their compliance with various laws, regulations, company policies and industry best practices. Consistent with 1 our overall strategy, we are focused on improving our internal revenue growth trajectory in the near-term primarily through a set of specific initiatives. These initiatives are based on a targeted approach to improving our sales effectiveness through increased focus on our core businesses, customer segmentation and enhanced marketing programs. By successfully executing on these initiatives, we expect to increase revenues from our existing customers by selling them new services and by gaining new customers that do not currently outsource some or all of their information management service needs or who outsource their information management needs to other vendors. We are also targeting higher growth in certain international businesses as we expand our platform for selling core services and new services in higher growth markets. Finally, we are continuing to expand our services portfolio in the hybrid records market, which includes both physical and digital records, to capture what we see as larger, faster growing opportunities. At this stage in our evolution we are also focused on driving increased profitability and cash flow through a disciplined management approach and a focus on optimizing our business operations. Comprised of productivity initiatives, pricing program improvements and cost controls, our optimization strategy has produced significant and visible results. Between 2007 and 2011, we have compounded annual growth rates of 8% for adjusted operating income before depreciation, amortization, intangible impairments and (gain) loss on disposal/write-down of property, plant and equipment, net (‘‘Adjusted OIBDA’’), 15% for Adjusted Earnings per Share and 28% for Free Cash Flows before Acquisitions and Discretionary Investments (‘‘FCF’’). During that same period, we reduced our capital expenditures (excluding real estate) as a percent of revenues from 13.5% in 2007 to 6.6% in 2011. These gains were driven primarily by the optimization of our North American Business segment as we increased Adjusted OIBDA margins in that segment by more than 700 basis points. Our focus is on sustaining the high margin, high profitability levels of the North American Business segment while optimizing our International Business segment using the same strategies. We expect to increase our Adjusted OIBDA margins in the International Business segment by approximately 700 basis points between 2010 and the end of 2013. For more detailed definitions and reconciliations of Adjusted OIBDA, Adjusted Earnings per Share from Continuing Operations and FCF and a discussion of why we believe these measures provide relevant and useful information to our current and potential investors, see ‘‘Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations— Non-GAAP Measures.’’ We are committed to delivering stockholder value. To that end, and supported by our increased profitability and strong cash flows, we initiated a stockholder payout program in February 2010 consisting of a share repurchase authorization of up to $150.0 million and a dividend policy under which we have paid and in the future intend to pay cash dividends on our common stock. Our first ever quarterly cash dividend, declared in March 2010, was $0.0625 per share. Since initiating our stockholder payout program in February 2010, our board of directors has approved increases in the amount authorized under our share repurchase program of up to an additional $1.05 billion, bringing the total authorization to $1.2 billion. As of December 31, 2011, we have purchased 36.6 million shares of our common stock for $1.1 billion under this program. We have also increased our quarterly dividend on two occasions, most recently to $0.25 per share in June 2011, which represents a 300% increase over the quarterly amount declared in March 2010. In April 2011, we announced a three-year strategic plan to increase stockholder value. The key components of our plan are: (i) sustaining a leadership position in our North American Business segment; (ii) driving substantial improvements in our International Business segment; and (iii) committing to significant stockholder payouts of $2.2 billion through 2013, with $1.2 billion being paid out through May 2012. As of December 31, 2011, we had returned $1.1 billion to stockholders against our commitment of returning $1.2 billion through May 2012, including $0.1 billion in dividends and $1.0 billion in share repurchases. As part of our strategic plan, in June 2011, we completed the sale of our online backup and recovery, digital archiving and eDiscovery solutions businesses (the ‘‘Digital Business’’) for approximately $395.4 million in cash. Additionally, in connection with our strategic 2 portfolio review of certain international operations, we sold our New Zealand operations in October 2011 for approximately $10.0 million in cash and, in December 2011, we committed to a plan to sell our records management business in Italy (the ‘‘Italian Business’’). B. Description of Business. Overview Our information management services can be broadly divided into three major service categories: records management services, data protection & recovery services, and information destruction services. Media formats can be broadly divided into physical and electronic records. We define physical records to include paper documents, as well as all other non-electronic media such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints. Electronic records include e-mail and various forms of magnetic media such as computer tapes, hard drives and optical disks. Our records management services include: records management program development and implementation based on best practices to help customers comply with specific regulatory requirements, implementation of policy-based programs that feature secure, cost-effective storage for all major media, including paper (which is the dominant form of records storage), flexible retrieval access and retention management. Included within records management services are our hybrid services. These services help organizations gain better access to, and ultimately control over, their paper records by digitizing, indexing and hosting them in online archives to provide complete information lifecycle solutions. Within the records management services category, we have developed specialized services for vital records and regulated industries such as healthcare, energy, government and financial services. Our data protection & recovery services include disaster preparedness, planning, support and secure, off-site vaulting of data backup media for fast and efficient data recovery in the event of a disaster, human error or virus. Our technology-based data protection & recovery services include online backup and recovery solutions for desktop and laptop computers and remote servers. Since our sale of the Digital Business, we continue to offer these technology-based services primarily through partnerships. Additionally, we serve as a trusted, neutral third party and offer technology escrow services to protect and manage source code and other proprietary information. Our information destruction services are comprised almost exclusively of secure shredding services. Secure shredding services complete the lifecycle of a record and involve the shredding of sensitive documents in a way that ensures privacy and a secure chain of custody for the records. These services typically include either the scheduled pick-up of loose office records, which customers accumulate in specially designed secure containers we provide, or the shredding of documents stored in records facilities upon the expiration of their scheduled retention periods. Physical Records Physical records may be broadly divided into two categories: active and inactive. Active records relate to ongoing and recently completed activities or contain information that is frequently referenced. Active records are usually stored and managed on-site by their owners to ensure ready availability. Inactive physical records are the principal focus of the information management services industry and consist of those records that are not needed for immediate access but which must be retained for legal, regulatory and compliance reasons or for occasional reference in support of ongoing business operations. A large and growing specialty subset of the physical records market is medical records. These are active and semi-active records that are often stored off-site with, and serviced by, an information management services vendor. Special regulatory requirements often apply to medical records. In addition to our core records management services, we provide consulting, facilities management, fulfillment and other outsourcing services. 3 Electronic Records Electronic records management focuses on the storage of, and related services for, computer media that is either a backup copy of recently processed data or archival in nature. We believe the issues encountered by customers trying to manage their electronic records are similar to the ones they face in their physical records management programs and consist primarily of: (1) storage capacity and the preservation of data; (2) access to and control over the data in a secure environment; and (3) the need to retain electronic records due to regulatory requirements or for litigation support. Customer needs for data backup and recovery and archiving are distinctively different. Backup data exists because of the need of many businesses to maintain backup copies of their data in order to be able to recover the data in the event of a system failure, casualty loss or other disaster. It is customary (and a best practice) for data processing groups to rotate backup tapes to off-site locations on a regular basis and to require multiple copies of such information at multiple sites. In addition to the physical rotation and storage of backup data that we provide, we offer online backup services through partnerships as an alternative way for businesses to store and access data. Online backup is a Web-based service that automatically backs up computer data from servers or directly from desktop and laptop computers over the Internet and stores it in secure data centers. Growth of Market We believe that the volume of stored physical and electronic records will continue to increase on a global basis for a number of reasons, including: (1) regulatory requirements; (2) concerns over possible future litigation and the resulting increases in volume and holding periods of records; (3) the continued proliferation of data processing technologies such as personal computers and networks; (4) inexpensive document producing technologies such as desktop publishing software and desktop printing; (5) the high cost of reviewing records and deciding whether to retain or destroy them; (6) the failure of many entities to adopt or follow policies on records destruction; and (7) the need to keep backup copies of certain records in off-site locations for business continuity purposes in the event of disaster. We believe that the creation of paper-based information will be sustained, not in spite of, but because of, ‘‘paperless’’ technologies such as e-mail and the Internet. These technologies have prompted the creation of hard copies of such electronic information and have also led to increased demand for electronic records services, such as the storage and off-site rotation of backup copies of magnetic media. In addition, we believe that the proliferation of digital information technologies and distributed data networks has created a growing need for efficient, cost-effective, high quality technology solutions for electronic data protection and the management of electronic documents. Acquisitions in a Highly Fragmented Industry The physical information management services industry has long been and remains a highly fragmented industry with thousands of competitors in North America and around the world. Between 1995 and 2004 there was significant acquisition activity in the industry driven primarily by us and certain of our larger competitors. Acquisitions were a fast and efficient way to achieve scale, expand geographically and broaden service offerings. We believe that since the 1990s there has been ongoing acquisition activity in the physical information management services industry, both in North America and internationally, because of the opportunities for larger information management services providers to achieve economies of scale and meet customer demands for more sophisticated, technology-based solutions. We believe that this trend is also due to, and may continue as a result of, the preference of certain large organizations to contract with one physical information management services vendor in multiple cities and countries for its physical information management service needs. Larger national or multinational information management service companies are better able to satisfy the demands of larger multi-city or multi- national customers than single city competitors. 4 Attractive acquisitions, many of which are small, in North America and internationally continue to exist and we may from time to time acquire these businesses where we believe they present a good opportunity to create value for our stockholders. Characteristics of Our Business We generate our revenues by providing storage, core records management, data protection & recovery, information destruction, hybrid services and an expanding menu of complementary products and services to a large and diverse customer base. Providing outsourced information management services is the mainstay of our customer relationships and serves as the foundation for our revenue growth. Core services, which are a vital part of a comprehensive records management program, consist primarily of the handling and transportation of stored records and information. In our secure shredding operations, core services consist primarily of the scheduled collection and shredding of records and documents generated by business operations. Additionally, core services include certain hybrid services and recurring project revenues. As is the case with storage revenues, core service revenues are highly recurring in nature. In 2011, our storage and core service revenues represented approximately 88% of our total consolidated revenues. In addition to our core services, we offer a wide array of complementary products and services, including special project work, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). In addition, complementary services revenue includes recycled paper revenue. Complementary services address more specific needs and are designed to enhance our customers’ overall records management programs. These services complement our core services; however, they are more episodic and discretionary in nature. Revenue generated by all of our operating segments includes both core and complementary components. In general, our North American Business and our International Business segments offer the products and services discussed below, in their respective geographies. The amount of revenues derived from our North American Business and International Business segments and other relevant data, including financial information about geographic areas and product and service lines, for fiscal years 2009, 2010 and 2011 are set forth in Note 9 to Notes to Consolidated Financial Statements. Service Offerings Our information management services can be broadly divided into three major categories: records management services, data protection & recovery services and information destruction services. We offer both physical services and technology solutions in the records management and data protection & recovery categories. Currently, we only offer physical services in the information destruction services category. Records Management Services By far our largest category of services, records management services consists primarily of the archival storage of records for long periods of time according to applicable laws, regulations and industry best practices. Core to any records management program is the handling and transportation of stored records and the eventual destruction of those records upon the expiration of their scheduled retention periods. This is accomplished through our extensive service and courier operations. Other records management services include our hybrid services as well as Compliant Records Management and Consulting Services, Health Information Management Solutions, IM Entertainment Services, Energy Data Services, Discovery Services and other ancillary services. Hard copy business records are typically stored in cartons packed by the customer for long periods of time with limited activity. For some customers we store individual files on an open shelf basis and these files are typically more active. Storage charges are generally billed monthly on a per storage unit 5 basis, usually either per carton or per cubic foot of records, and include the provision of space, racking, computerized inventory and activity tracking and physical security. Service and courier operations are an integral part of our comprehensive records management program for all physical media and include adding records to storage, temporarily removing records from storage, refiling of removed records, permanently withdrawing records from storage and destroying records. Service charges are generally assessed for each activity on a per unit basis. Courier operations consist primarily of the pick-up and delivery of records upon customer request. Charges for courier services are based on urgency of delivery, volume and location and are billed monthly. As of December 31, 2011, we were utilizing a fleet of approximately 3,700 owned or leased vehicles. The growth rate of mission-critical digital information is accelerating, driven in part by the use of the Internet as a distribution and transaction medium. The rising cost and increasing importance of digital information management, coupled with the increasing availability of telecommunications bandwidth at lower costs, may create meaningful opportunities for us to provide solutions to our customers with respect to their digital records management challenges. We continue to cultivate marketing and technology partnerships to support this anticipated growth. The focus of our hybrid business is to develop, implement and support comprehensive information management solutions for the complete lifecycle of our customers’ information. We seek to develop solutions that solve our customers’ document management challenges by integrating the management of physical records, document conversion and digital storage. Our hybrid services complement our core service offerings, leveraging our global footprint and our existing customer relationships. We differentiate our offerings from our competitors by providing solutions that integrate and extend our existing portfolio of products and services. The trend towards increased usage of Electronic Document Management (‘‘EDM’’) systems represents another opportunity for us to manage active records. Our hybrid services provide the bridge between customers’ physical documents and their new EDM solutions. We offer records management services that have been tailored for specific industries, such as health care, or to address the needs of customers with more specific requirements based on the critical nature of their records. Healthcare information services principally include the handling, storage, filing, processing and retrieval of medical records used by hospitals, private practitioners and other medical institutions. Medical records tend to be more active in nature and are typically stored on specialized open shelving systems that provide easier access to individual files. Healthcare information services also include recurring project work and ancillary services. Recurring project work involves the on-site removal of aged patient files and related computerized file indexing. Ancillary healthcare information services include release of information (medical record copying and delivery), temporary staffing, contract coding, facilities management and imaging. Vital records contain critical or irreplaceable data such as master audio and video recordings, film and other highly proprietary information, such as energy data. Vital records may require special facilities or services, either because of the data they contain or the media on which they are recorded. Our charges for providing enhanced security and special climate-controlled environments for vital records are higher than for typical storage services. We provide the same ancillary services for vital records as we provide for our other storage operations. We offer a variety of additional services which customers may request or contract for on an individual basis. These services include conducting records inventories, packing records into cartons or other containers, and creating computerized indices of files and individual documents. We also provide services for the management of active records programs. We can provide these services, which generally include document and file processing and storage, both off-site at our own facilities and by supplying our own personnel to perform management functions on-site at the customer’s premises. We also sell a full line of specially designed corrugated cardboard storage cartons. 6 Other complementary lines of business that we operate include fulfillment services and professional consulting services. Fulfillment services are performed by our wholly owned subsidiary, Iron Mountain Fulfillment Services, Inc. (‘‘IMFS’’). IMFS stores marketing literature and other materials for its customers and delivers this material to sales offices, trade shows and prospective customers’ locations based on current and prospective customer requests. In addition, IMFS assembles custom marketing packages and orders and manages and provides detailed reporting on customer marketing literature inventories. A growing element of the content we manage and fulfill is stored digitally and printed on demand by IMFS. Digital print allows marketing materials such as brochures, direct mail, flyers, pamphlets and newsletters to be personalized to the recipient with variable messages, graphics and content. We provide professional consulting services to customers, enabling them to develop and implement comprehensive records and information management programs. Our consulting business draws on our experience in information management services to analyze the practices of companies and assist them in creating more effective programs of records and information management. Our consultants work with these customers to develop policies and schedules for document retention and destruction. We divested ourselves of our domain name management product line in 2010 and our Digital Business, including our former wholly owned subsidiaries, Mimosa Systems, Inc. and Stratify, Inc., and New Zealand operations in 2011. Also, we committed to selling our Italian Business in December 2011. Consistent with our treatment of acquisitions, we eliminated all revenues associated with these businesses, which have all been reflected as discontinued operations for financial reporting purposes, from the calculation of our internal growth rates for 2009, 2010 and 2011. Data Protection & Recovery Services Our data protection & recovery services are designed to comply with applicable laws and regulations and to satisfy industry best practices with regard to the off-site vaulting of data for disaster recovery and business continuity purposes. We provide data protection & recovery services for both physical and electronic records. We also offer technology escrow services in this category. Physical data protection & recovery services consist of the storage and rotation of backup computer media as part of corporate disaster recovery and business continuity plans. Computer tapes, cartridges and disk packs are transported off-site by our courier operations on a scheduled basis to secure, climate-controlled facilities, where they are available to customers 24 hours a day, 365 days a year, to facilitate data recovery in the event of a disaster. Frequently, backup tapes are rotated from our facilities back to our customers’ data centers. We also manage tape library relocations and support disaster recovery testing and execution. Online backup is a Web-based service that automatically backs up computer data from servers or directly from desktop or laptop computers over the Internet and stores it in secure data centers. Since our sale of the Digital Business, we continue to offer this service pursuant to a reseller agreement with Autonomy Corporation plc, a corporation formed under the laws of England and Wales (‘‘Autonomy’’). Through our technology escrow services business, we act as a trusted, neutral, third party, safeguarding valuable technology assets—such as software source code, object code and data—in secure, access-protected escrow accounts. Acting in this intermediary role, we help document and maintain intellectual property integrity. The result is increased control and leverage for all parties, enabling them to protect themselves, while maintaining competitive advantage. Information Destruction Services Our information destruction services consist primarily of physical secure shredding operations. Secure shredding is a natural extension of our hard copy records management services, completing the lifecycle of a record, and involves the shredding of sensitive documents for customers that, in many cases, also use our services for management of archival records. These services typically include the 7 scheduled pick-up of loose office records which customers accumulate in specially designed secure containers we provide. Complementary to our shredding operations is the sale of the resultant waste paper to third-party recyclers. Through a combination of plant-based shredding operations and mobile shredding units comprised of custom built trucks, we are able to offer secure shredding services to our customers throughout the U.S., Canada, the United Kingdom, Australia and Latin America. Financial Characteristics of Our Business Our financial model is based on the recurring nature of our various revenue streams. The historical predictability of our revenues and the resulting Adjusted OIBDA allow us to operate with a high degree of financial leverage. Our business has the following financial characteristics: (cid:127) Recurring Revenues. We derive a majority of our consolidated revenues from fixed periodic, usually monthly, fees charged to customers based on the volume of records stored. Once a customer places physical records in storage with us and until those records are destroyed or permanently removed (for which we typically receive a service fee), we receive recurring payments for storage fees without incurring additional labor or marketing expenses or significant capital costs. Similarly, contracts for the storage of electronic backup media involve primarily fixed monthly payments. Our annual revenues from these fixed periodic storage fees have grown for 23 consecutive years. For each of the three years 2009 through 2011, storage revenues, which are stable and recurring, have accounted for over 55% or more of our total consolidated revenues. This stable and growing storage revenue base also provides the foundation for increases in service revenues and Adjusted OIBDA. (cid:127) Historically Non-Cyclical Storage Business. Historically, we have not experienced significant reductions in our storage business as a result of economic downturns although, during recent economic slowdowns, the rate at which some customers added new cartons to their inventory was below historical levels. We believe that companies that have outsourced records management services are less likely during economic downturns to incur the move-out costs and other expenses associated with accelerating destruction of their records, switching vendors or moving their records management services programs in-house. However, during the current economic downturn, which is more severe and has lasted longer than other recent downturns, destruction rates have increased as some customers have been more willing to incur additional short-term service costs in exchange for lower storage costs in the long-term. In addition, we have experienced longer sales cycles and lower incoming volumes from existing customers, due in large part we believe to high unemployment rates and generally lower levels of business activity. Combined, these impacts have resulted in lower net volume growth rates. The net effect of these factors has been the continued growth of our storage revenue base, albeit at a lower rate. For each of the three years 2009 through 2011, total net volume storage growth has been approximately 2% on a global basis. (cid:127) Inherent Growth from Existing Physical Records Customers. Our physical records customers have, on average, sent us additional cartons at a faster rate than stored cartons have been destroyed or permanently removed. However, during the current economic downturn, the combination of lower incoming volumes from existing customers, due in large part we believe to high unemployment rates and generally lower business activity, and increased destruction rates, as described above, has resulted in net volume growth from existing customers being negative at times in certain markets. We expect that after the economy has improved, our growth from existing customers will improve although we cannot give any assurance as to how much, if any, improvement we will realize. We believe the continued growth of our physical records storage revenues is the result of a number of factors, including: (1) the trend toward increased records retention; (2) customer satisfaction with our services; (3) the costs and inconvenience of moving storage operations in-house or to another provider of information management services; and 8 (4) our positive pricing actions; however, in the current economic downturn, elevated destruction and withdrawal rates have resulted in lower net volume growth in recent quarters. (cid:127) Diversified and Stable Customer Base. As of December 31, 2011, we had over 155,000 clients in a variety of industries. We currently provide services to commercial, legal, banking, healthcare, accounting, insurance, entertainment and government organizations, including more than 94% of the Fortune 1000. No customer accounted for as much as 2% of our consolidated revenues in any of the years ended December 31, 2009, 2010 and 2011. For each of the three years 2009 through 2011, the average volume reduction due to customers terminating their relationship with us was less than 3%. (cid:127) Capital Expenditures Related Primarily to Business Line Growth and Ongoing Operations. Our business requires significant capital expenditures to support our expected revenue growth and ongoing operations as well as new products and services and increased profitability. As the nature of our business has evolved over time, so has the nature of our capital expenditures. Every year we expend capital to support a number of different objectives. The majority of our capital goes to support business line growth and our ongoing operations. We also expend capital to support the development and improvement of products and services and projects designed to increase our profitability. These expenditures are generally smaller and more discretionary in nature. Below are descriptions of the major types of capital expenditures we are likely to make in a given year: (cid:127) Capital to support business line growth—these expenditures are primarily related to capacity expansion such as investments in new building outfitting, carton storage systems, tape storage systems and containers, shredding plants and bins and technology service storage and processing capacity. (cid:127) Capital to support ongoing business operations—these expenditures are primarily related to major repairs and/or the replacement of assets, such as facilities, warehouse equipment and computers, previously referred to as maintenance capital expenditures. This category also includes operational support initiatives such as sales and marketing and information technology projects to support infrastructure requirements. (cid:127) Capital for new product development—these expenditures are directly related to the development of new products or services in support of our integrated value proposition. (cid:127) Capital for product improvement—these expenditures are primarily related to product and service enhancements that support our leadership position in the various markets in which we operate. Spending in this area includes items such as increased feature functionality, security upgrades or system enhancements. (cid:127) Capital to support operational efficiencies—these expenditures are primarily related to driving increased profitability through cost savings and operating efficiencies and include items such as facility consolidations and systems to support operating process improvements. (cid:127) Capital to acquire/construct real estate—these expenditures are directly related to the acquisition of real estate, either through the purchase of a new facility or the exercise of a purchase option in an existing lease, or the construction of a new facility. 9 Following is a table presenting our capital expenditures for 2009, 2010 and 2011 organized by the nature of the spending as described above: Nature of Capital Spend (dollars in millions) Year Ended December 31, 2009(1)(2) 2010(1)(2) 2011(1)(2) Business Line Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Business Operations(3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operational Efficiencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total Capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $156 56 12 28 9 36 $297 $116 65 10 31 8 14 $244 $ 81 84 2 14 18 20 $218 We believe that capital expenditures incurred as a percent of revenues is a meaningful metric for investors as it indicates the efficiency with which we are investing in the growth and operational efficiency of our business. For the years 2009 through 2011, our total capital expenditures incurred as a percent of revenues were approximately 11%, 8% and 7%, respectively. The decrease in capital expenditures as percent of revenues since 2009 is due primarily to our disciplined approach to capital management, a shift toward less capital intense service revenues and moderating growth rates in our physical storage business. Following is a table presenting our capital expenditures as a percent of total revenues for 2009, 2010 and 2011 organized by the nature of the spending as described above: Nature of Capital Spend Year Ended December 31, 2009(1)(2) 2010(1)(2) 2011(1)(2) Business Line Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Business Operations(3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operational Efficiencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.6% 2.0% 0.4% 1.0% 0.3% 1.3% Total Capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10.7% 4.0% 2.2% 0.3% 1.1% 0.3% 0.5% 8.4% 2.7% 2.8% 0.1% 0.5% 0.6% 0.7% 7.2% (1) Represents accrued capital expenditures and may differ from amounts presented on the cash basis in the Consolidated Statement of Cash Flows. (2) Columns may not foot due to rounding. (3) Capital expended in support of ongoing business operations includes amounts previously referred to as maintenance capital expenditures. This category also includes capital expended on operational support initiatives such as sales and marketing and information technology projects to support infrastructure requirements. Growth Strategy We offer our customers an integrated value proposition by providing them with comprehensive records management services, data protection & recovery services and information destruction services, along with the expertise and experience to address complex information management challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. We expect to maintain a leadership position in the information management services industry around the world by enabling customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. 10 In the U.S. and Canada, we seek to be one of the largest information management services providers in each of our markets. Internationally, our objectives are to continue to capitalize on our expertise in the information management services industry and to make additional acquisitions and investments in selected international markets. Our near-term growth objectives are comprised of a set of specific initiatives including: (1) increasing our focus on our core businesses with a targeted, low risk approach to improving our sales effectiveness and thereby increasing revenues with our existing customers by selling them new services and gaining net new customers; (2) higher growth in our international businesses as we expand our platform for selling core services and new services in higher growth markets; and (3) continuing to expand our services portfolio in the hybrid market to capture those larger, faster growing opportunities. Although the focus will be on growing our business organically, targeted acquisitions will continue to play a role in our overall growth strategy. Introduction of New Products and Services We continue to expand our portfolio of products and services. Adding new products and services allows us to further penetrate our existing customer accounts and attract new customers in previously untapped markets. Growth from Existing Customers Our existing customers’ storage of physical records contributes to the growth of storage and storage-related services revenues because, on average, our existing customers generate additional cartons at a faster rate than old cartons are destroyed or permanently removed. However, during the current economic downturn, the combination of lower incoming volumes from existing customers, due in large part we believe to high unemployment rates and generally lower business activity, and increased destruction rates, as described above, has resulted in net volume growth from existing customers being negative at times in certain markets. We expect that after the economy has improved, our growth from existing customers will improve although we cannot give any assurance as to how much, if any, improvement we will realize. In order to maximize growth opportunities from existing customers, we seek to maintain high levels of customer retention by providing premium customer service through our local account management staff. Our sales coverage model is designed to identify and capitalize on incremental revenue opportunities by allocating our sales resources based on a sophisticated segmentation of our customer base and selling additional records management, data protection & recovery and information destruction services in new and existing markets within our existing customer relationships. We also seek to leverage existing business relationships with our customers by selling complementary services and products such as special project work, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). Addition of New Customers Our sales forces are dedicated to three primary objectives: (1) establishing new customer account relationships; (2) generating additional revenue from existing customers in new and existing markets; and (3) expanding new and existing customer relationships by effectively selling a wide array of complementary services and products. In order to accomplish these objectives, our sales forces draw on our U.S. and international marketing organizations and senior management. Growth through Acquisitions The goal of our current acquisition program is to supplement internal growth by continuing to expand our presence in targeted international markets, continuing to make fold-in acquisitions in North America and expanding our new service capabilities and industry-specific services. We have a successful record of acquiring and integrating information management services companies. 11 Acquisitions in the North American Business Segment Although we substantially completed our geographic expansion in North America in 2003, we have since acquired and we continue to seek to acquire information management services businesses in the U.S. and Canada. Given the relatively smaller size of the acquisition targets in our core physical businesses in North America and our increased revenue base, future acquisitions are expected to be less significant to our overall North American Business segment revenue growth than in the past. Acquisitions in the International Business Segment We substantially completed our geographic expansion in Europe and Latin America by 2003 and entered the Asia Pacific market in 2005. We expect to continue to make acquisitions and investments in information management services businesses in targeted markets outside North America. We have acquired and invested in, and seek to acquire and invest in, information management services companies in certain countries, and, more specifically, certain markets within such countries, where we believe there is potential for significant growth. Future acquisitions and investments will focus primarily on expanding priority markets in Continental Europe, Latin America and Asia, with continued leverage of our successful joint venture model. The experience, depth and strength of local management are particularly important in our international expansion and acquisition strategy. Since beginning our international expansion program in January 1999, we have, directly and through joint ventures, expanded our operations into more than 35 countries in Europe, Latin America and Asia Pacific. These transactions have taken, and may continue to take, the form of acquisitions of an entire business or controlling or minority investments with a long-term goal of full ownership. We believe our joint venture strategy, rather than an outright acquisition, may, in certain markets, better position us to expand the existing business. The local partners benefit from our expertise in the information management services industry, our multinational customer relationships, our access to capital and our technology, and we benefit from our local partners’ knowledge of the market, relationships with local customers and their presence in the community. In addition to the criteria we use to evaluate North American acquisition candidates, when looking at an international investment or acquisition, we also evaluate the presence in the potential market of our existing customers as well as the risks uniquely associated with an international investment, including those risks described below. Our long-term goal is to acquire full ownership of each business in which we made a joint venture investment. Since 2008, we acquired the remaining minority equity ownership in our Greek (2010), Chinese (2010), Hong Kong (2010) and Singapore (2010) operations. In 2010, to better align our operations with our long-term international growth objectives, we sold our ownership stakes in Indonesia and Sri Lanka. We now own more than 97% of our international operations, measured as a percentage of consolidated revenues. In connection with the strategic review of certain of our international businesses, we sold our New Zealand operations in October 2011. Additionally, in December 2011, we committed to a plan to sell our Italian Business. Our international investments are subject to risks and uncertainties relating to the indigenous political, social, regulatory, tax and economic structures of other countries, as well as fluctuations in currency valuation, exchange controls, expropriation and governmental policies limiting returns to foreign investors. The amount of our revenues derived from international operations and other relevant financial data for fiscal years 2009, 2010 and 2011 are set forth in Note 9 to Notes to Consolidated Financial Statements. For the years ended December 31, 2009, 2010 and 2011, we derived approximately 31%, 32% and 34%, respectively, of our total revenues from outside of the U.S. As of December 31, 2009, 2010 and 2011, we had long-lived assets of approximately 34%, 36% and 36%, respectively, outside of the U.S. 12 Competition We are the global leader in the physical information management services industry with operations in more than 35 countries. We compete with our current and potential customers’ internal information management services capabilities. We can provide no assurance that these organizations will begin or continue to use an outside company such as Iron Mountain for their future information management services. We also compete with numerous information management services providers in all geographic areas where we operate. The physical information management services industry is highly competitive and includes thousands of competitors in North America and around the world. We believe that the majority of physical information management services companies serve a single city and are either owner-operated or ancillary to another business, such as a moving and storage company. We believe that competition for customers is based on price, reputation for reliability, quality of service and scope and scale of technology and that we generally compete effectively in each of these areas. Alternative Technologies We derive most of our revenues from the storage of paper documents and storage-related services. This storage requires significant physical space. Alternative storage technologies exist, many of which require significantly less space than paper documents. These technologies include computer media, microform, CD-ROM and optical disk. To date, none of these technologies has replaced paper documents as the principal means for storing information. However, we can provide no assurance that our customers will continue to store most of their records as paper documents. We continue to provide additional services such as online backup, primarily through partnerships, designed to address our customers’ need for efficient, cost-effective, high quality solutions for electronic records and information management. Employees As of December 31, 2011, we employed over 8,800 employees in the U.S. and over 8,200 employees outside of the U.S. At December 31, 2011, an aggregate of 469 employees were represented by unions in California, Georgia and three provinces in Canada. All non-union employees are generally eligible to participate in our benefit programs, which include medical, dental, life, short and long-term disability, retirement/401(k) and accidental death and dismemberment plans. Unionized employees receive these types of benefits through their unions. In addition to base compensation and other usual benefits, all full-time employees participate in some form of incentive-based compensation program that provides payments based on revenues, profits, collections or attainment of specified objectives for the unit in which they work. Management believes that we have good relationships with our employees and unions. All union employees are currently under renewed labor agreements or operating under an extension agreement. Insurance For strategic risk transfer purposes, we maintain a comprehensive insurance program with insurers that we believe to be reputable and that have adequate capitalization in amounts that we believe to be appropriate. Property insurance is purchased on a comprehensive basis, including flood and earthquake (including excess coverage), subject to certain policy conditions, sublimits and deductibles. Property is insured based upon the replacement cost of real and personal property, including leasehold improvements, business income loss and extra expense. Other types of insurance that we carry, which are also subject to certain policy conditions, sublimits and deductibles, include: medical, workers’ compensation, general liability, umbrella, automobile, professional, warehouse legal liability and directors’ and officers’ liability policies. In 2002, we established a wholly owned Vermont domiciled 13 captive insurance company as a subsidiary through which we retain and reinsure a portion of our property loss exposure. Our customer contracts usually contain provisions limiting our liability with respect to loss or destruction of, or damage to, records stored with us. Our liability under these contracts is often limited to a nominal fixed amount per item or unit of storage, such as per cubic foot. We cannot assure you that where we have limitation of liability provisions that they will be enforceable in all instances or would otherwise protect us from liability. Also, some of our contracts with large volume accounts and some of the contracts assumed in our acquisitions contain no such limits or contain higher limits. In addition to provisions limiting our liability, our standard storage and service contracts include a schedule setting forth the majority of the customer-specific terms, including storage and service pricing and service delivery terms. Our customers may dispute the interpretation of various provisions in their contracts. While we have had relatively few disputes with our customers with regard to the terms of their customer contracts, and most disputes to date have not been material, we can give you no assurance that we will not have material disputes in the future. Environmental Matters Some of our current and formerly owned or leased properties were previously used by entities other than us for industrial or other purposes that involved the use, storage, generation and/or disposal of hazardous substances and wastes, including petroleum products. In some instances these properties included the operation of underground storage tanks or the presence of asbestos-containing materials. Although we have from time to time conducted limited environmental investigations and remedial activities at some of our former and current facilities, we have not undertaken an in-depth environmental review of all of our properties. We therefore may be liable for environmental costs and may be unable to sell, rent, mortgage or use contaminated real estate owned or leased by us. Under various federal, state and local environmental laws, we may be liable for environmental compliance and remediation costs to address contamination, if any, located at owned and leased properties as well as damages arising from such contamination, whether or not we know of, or were responsible for, the contamination, or the contamination occurred while we owned or leased the property. Environmental conditions for which we might be liable may also exist at properties that we may acquire in the future. In addition, future regulatory action and environmental laws may impose costs for environmental compliance that do not exist today. We transfer a portion of our risk of financial loss due to currently undetected environmental matters by purchasing an environmental impairment liability insurance policy, which covers all owned and leased locations. Coverage is provided for both liability and remediation costs. Internet Website Our Internet address is www.ironmountain.com. Under the ‘‘For Investors’’ section on our Internet website, we make available through a hyperlink to a third party website, free of charge, our Annual Report on Form 10-K, our Quarterly Reports on Form 10-Q, our Current Reports on Form 8-K and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934 (the ‘‘Exchange Act’’) as soon as reasonably practicable after such forms are filed with or furnished to the SEC. We are not including the information contained on or available through our website as a part of, or incorporating such information by reference into, this Annual Report on Form 10-K. Copies of our corporate governance guidelines, code of ethics and the charters of our audit, compensation, and nominating and governance committees are available on the ‘‘For Investors’’ section of our website, www.ironmountain.com, under the heading ‘‘Corporate Governance.’’ 14 Item 1A. Risk Factors. Our businesses face many risks. If any of the events or circumstances described in the following risks actually occur, our businesses, financial condition or results of operations could suffer, and the trading price of our debt or equity securities could decline. Our investors and prospective investors should consider the following risks and the information contained under the heading ‘‘Cautionary Note Regarding Forward-Looking Statements’’ before deciding to invest in our securities. Operational Risks Governmental and customer focus on data security could increase our costs of operations. We may not be able to fully offset these costs through increases in our rates. In addition, incidents in which we fail to protect our customers’ information against security breaches could result in monetary damages against us and could otherwise damage our reputation, harm our businesses and adversely impact our results of operations. In reaction to publicized incidents in which electronically stored information has been lost, illegally accessed or stolen, almost all states have adopted breach of data security statutes or regulations that require notification to consumers if the security of their personal information, such as social security numbers, is breached. In addition, certain federal laws and regulations affecting financial institutions, health care providers and plans and others impose requirements regarding the privacy and security of information maintained by those institutions as well as notification to persons whose personal information is accessed by an unauthorized third party. Some of these laws and regulations provide for civil fines in certain circumstances. One state has adopted regulations requiring every company that maintains or stores personal information to adopt a comprehensive written information security program. In some instances European data protection authorities have issued large fines as a result of data security breaches. Continued governmental focus on data security may lead to additional legislative action. For example, the U.S. Congress is considering legislation that would expand the federal data breach notification requirement beyond the financial and medical fields. In addition, the European Commission has proposed a new regulation and directive that will, if adopted, supersede Directive 95/46/EC, which has governed the processing of personal data since 1995. It is anticipated that the new proposal will significantly alter the security and privacy obligations of entities, such as Iron Mountain, that process data of citizens of members of the European Union. The continued emphasis on information security may lead customers to request that we take additional measures to enhance security and assume higher liability under our contracts. We have experienced incidents in which customers’ backup tapes or other records have been lost, and we have been informed by customers that some of the incidents involved the loss of personal information, resulting in monetary damages which we have paid. As a result of legislative initiatives and client demands, we may have to modify our operations with the goal of further improving data security. Any such modifications may result in increased expenses and operating complexity, and we may be unable to increase the rates we charge for our services sufficiently to offset any increased expenses. In addition to increases in the costs of operations or potential liability that may result from a heightened focus on data security, our reputation may be damaged by any compromise of security, accidental loss or theft of customer data in our possession. We believe that establishing and maintaining a good reputation is critical to attracting and retaining customers. If our reputation is damaged, we may become less competitive, which could negatively impact our businesses, financial condition or results of operations. 15 Our customers may shift from paper storage to alternative technologies that require less physical space. We derive most of our revenues from the storage of paper documents and storage related services. This storage requires significant physical space, which we provide through our owned and leased facilities. Alternative storage technologies exist, many of which require significantly less space than paper documents. These technologies include computer media, microform, CD-ROM and optical disk. U.S. federal government initiatives have resulted in many health care providers adopting programs to evolve to greater use of electronic medical records. In addition, as alternative technologies are adopted, storage related services may decline as the physical records we store become less active and more archived. We can provide no assurance that our customers will continue to store most of their records in paper documents format. The adoption of alternative technologies may also result in decreased demand for services related to the paper documents we store. A significant shift by our customers to storage of data through non-paper based technologies, whether now existing or developed in the future, could adversely affect our businesses. Our customer contracts may not always limit our liability and may sometimes contain terms that could lead to disputes in interpretation. Our customer contracts usually contain provisions limiting our liability with respect to loss or destruction of, or damage to, records or information stored with us. Our liability under physical storage contracts is often limited to a nominal fixed amount per item or unit of storage, such as per cubic foot. Our liability under our hybrid services and other service contracts is often limited to a percentage of annual revenue under the contract. We cannot assure you that where we have limitation of liability provisions they will be enforceable in all instances or, if enforceable, that they would otherwise protect us from liability. In addition to provisions limiting our liability, our standard storage and service contracts include a schedule setting forth the majority of the customer-specific terms, including storage and service pricing and service delivery terms. Our customers may dispute the interpretation of various provisions in their contracts. While we have had relatively few disputes with our customers with regard to the terms of their customer contracts, and most disputes to date have not been material, we can give you no assurance that we will not have material disputes in the future. We face competition for customers. We compete, in some of our business lines, with our current and potential customers’ internal information management services capabilities. These organizations may not begin or continue to use a third party, such as Iron Mountain, for their future information management services needs. We also compete with multiple information management services providers in all geographic areas where we operate; our current or potential customers may choose to use those competitors instead of us. Our customers may be constrained in their ability to pay for services or require fewer services. Continued economic weakness in the markets where we operate may cause some customers to postpone projects for which they would otherwise retain our services and may, in some instances, cause customers to reduce or forgo our services. Many of our largest customers are financial institutions that have been particularly affected by the economic downturn; their condition may lead them to reduce their use of our services. In addition, customers may increasingly seek protection under bankruptcy laws, potentially affecting not only future business but also our ability to collect accounts receivable. 16 Failure to comply with certain regulatory and contractual requirements under our U.S. Government General Services Administration Multiple Award Schedule contracts could adversely affect our revenues, operating results and financial position. Selling our services to the U.S. Government subjects us to certain regulatory and contractual requirements. Failure to comply with these requirements could subject us to investigations, price reductions, up to treble damages, and civil penalties. Noncompliance with certain regulatory and contractual requirements could also result in us being suspended or barred from future U.S. Government contracting. Any of these outcomes could have a material adverse effect on our revenues, operating results and financial position. We may be subject to certain costs and potential liabilities associated with the real estate required for our business. Because our business is heavily dependent on real estate, we face special risks attributable to the real estate we own or lease. Such risks include: (cid:127) variable occupancy costs and difficulty locating suitable sites due to fluctuations in real estate markets; (cid:127) uninsured losses or damage to our storage facilities due to an inability to obtain full coverage on a cost-effective basis for some casualties, such as earthquakes, or any coverage for certain losses, such as losses from riots or terrorist activities; (cid:127) inability to use our real estate holdings effectively and costs associated with vacating or consolidating facilities if the demand for physical storage were to diminish because our customers choose other storage technologies; and (cid:127) liability under environmental laws for the costs of investigation and cleanup of contaminated real estate owned or leased by us, whether or not (i) we know of, or were responsible for, the contamination, or (ii) the contamination occurred while we owned or leased the property. Some of our current and formerly owned or leased properties were previously used by entities other than us for industrial or other purposes that involved the use, storage, generation and/or disposal of hazardous substances and wastes, including petroleum products. In some instances this prior use involved the operation of underground storage tanks or the presence of asbestos-containing materials. Although we have from time to time conducted limited environmental investigations and remedial activities at some of our former and current facilities, we have not undertaken an in-depth environmental review of all of our properties. We therefore may be potentially liable for environmental costs like those discussed above and may be unable to sell, rent, mortgage or use contaminated real estate owned or leased by us. Environmental conditions for which we might be liable may also exist at properties that we may acquire in the future. In addition, future regulatory action and environmental laws may impose costs for environmental compliance that do not exist today. International operations may pose unique risks. As of December 31, 2011, we provided services in more than 35 countries outside the U.S. As part of our growth strategy, we expect to continue to acquire or invest in information management services businesses in select foreign markets. International operations are subject to numerous risks, including: (cid:127) the impact of foreign government regulations and U.S. regulations that apply to us wherever we operate; (cid:127) the volatility of certain foreign economies in which we operate; (cid:127) political uncertainties; 17 (cid:127) unforeseen liabilities, particularly within acquired businesses; (cid:127) the risk that the business partners upon whom we depend for technical assistance or management and acquisition expertise outside of the U.S. will not perform as expected; (cid:127) differences in business practices; and (cid:127) foreign currency fluctuations. In particular, our net income can be significantly affected by fluctuations in currencies associated with certain intercompany balances of our foreign subsidiaries owed to us and between our foreign subsidiaries. We may be subject to claims that our technology violates the intellectual property rights of a third party. Third parties may have legal rights (including ownership of patents, trade secrets, trademarks and copyrights) to ideas, materials, processes, names or original works that are the same or similar to those we use. Third parties may bring claims, or threaten to bring claims, against us that allege that their intellectual property rights are being infringed or violated by our use of intellectual property. Litigation or threatened litigation could be costly and distract our senior management from operating our business. Further, if we cannot establish our right or obtain the right to use the intellectual property on reasonable terms, we may be required to develop alternative intellectual property at our expense to mitigate potential harm. Changing fire and safety standards may result in significant expense in certain jurisdictions. As of December 31, 2011, we operated 932 records management and off-site data protection facilities worldwide, including 615 in the United States alone. Many of these facilities were built and outfitted by third parties and added to Iron Mountain’s real estate portfolio as part of acquisitions. Some of these facilities contain fire suppression and safety features that are different from our current specifications and current standards for new facilities, although we believe all of our facilities were constructed in compliance with laws and regulations in effect at the time of their construction or outfitting. Where we believe the fire suppression and safety features of a facility require improvement, we will develop and implement a plan to remediate the issue. In some instances local authorities having jurisdiction may take the position that our fire suppression and safety features in a particular facility are insufficient and require additional measures which may involve considerable expense to Iron Mountain. If additional fire safety and suppression measures were required at a large number of our facilities, this could negatively impact our business, financial condition or results of operations. Fluctuations in commodity prices may affect our operating revenues and results of operations. Our operating revenues and results of operations are impacted by significant changes in commodity prices. Our secure shredding operations generate revenue from the sale of shredded paper to recyclers. We generate additional revenue when the price of diesel fuel rises above certain predetermined rates through a customer surcharge. As a result, significant declines in paper and diesel fuel prices may negatively impact our revenues and results of operations while increases in other commodity prices, including steel, may negatively impact our results of operations. Unexpected events could disrupt our operations and adversely affect our results of operations. Unexpected events, including fires or explosions at our facilities, natural disasters such as hurricanes and earthquakes, war or terrorist activities, unplanned power outages, supply disruptions and failure of equipment or systems, could adversely affect our results of operations. These events could result in customer service disruption, physical damages to one or more key operating facilities, the 18 temporary closure of one or more key operating facilities or the temporary disruption of information systems. Attacks on our internal information technology systems could damage our reputation, harm our businesses and adversely impact our results of operations. Our reputation for providing secure information storage to customers is critical to the success of our business. We have previously faced attempts by hackers and similar unauthorized users to gain access to our information technology systems and expect to continue to face such attempts. Although we seek to prevent, detect and investigate these security incidents and have taken steps to prevent such security breaches, there can be no assurance that attacks by unauthorized users will not be attempted in the future or that our security measures will be effective. A successful breach of the security of our information technology systems could lead to theft or misuse of our customers’ proprietary or confidential information and result in third party claims against us and reputational harm. If our reputation is damaged, we may become less competitive, which could negatively impact our businesses, financial condition or results of operations. Risks Relating to our Strategic Review No guaranty that any of the alternative financing, capital, and tax strategies being evaluated, including a potential conversion to a REIT, will be implemented or will be successful if implemented. In April 2011 we entered into a settlement agreement with Elliott Associates, L.P. and Elliott International, L.P. in which we agreed to form a special committee of our board of directors to, among other things, evaluate ways to maximize stockholder value through alternative financing, capital, and tax strategies (the ‘‘Strategic Review’’), including evaluating a potential conversion to a real estate investment trust (a ‘‘REIT’’). The Strategic Review has required, and may continue to require, the expenditure of significant time and resources by us. The Strategic Review process is complex and may divert management’s time and attention. We may not pursue any of the alternative strategies being evaluated, including a potential conversion to a REIT, and we can provide no assurances that any strategy we pursue will be successfully implemented or achieve the intended benefits. Finally, stockholder litigation that may arise in connection with the Strategic Review may result in significant costs for defense or liability. These consequences, alone or in combination, may have a material adverse effect on our business, financial condition or results of operations. Risks Relating to Our Common Stock No Guaranty of Dividend Payments or Stock Repurchases. Our board of directors approved a share repurchase program and adopted a dividend policy under which we intend to pay quarterly cash dividends on our common stock. In addition, on April 19, 2011, we announced our intention to make stockholder payouts of approximately $2.2 billion through 2013, with approximately $1.2 billion of capital returned to stockholders by May 2012 through a combination of share repurchases, ongoing quarterly dividends and potential one-time dividends. Although we are committed to returning capital to stockholders and returned $1.15 billion between April 19, 2011 and February 10, 2012, any determinations by us to repurchase our common stock or pay cash dividends on our common stock in the future, as well as the form and mix of such stockholder payouts, will be based primarily upon our financial condition, results of operations, business requirements and strategy, the price of our common stock (in the case of the repurchase program) and our board of directors’ continuing determination that the repurchase program and the declaration of dividends under the dividend policy are in the best interests of our stockholders and are in compliance with all laws and agreements applicable to the repurchase and dividend programs. The terms of our credit agreement 19 and our indentures contain provisions permitting the payment of cash dividends and stock repurchases subject to certain limitations. Risks Relating to Our Indebtedness Our substantial indebtedness could adversely affect our financial health and prevent us from fulfilling our obligations under our various debt instruments. We have a significant amount of indebtedness. The following table shows important credit statistics as of December 31, 2011 (dollars in millions): Total long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Debt to equity ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,353.6 $1,254.3 2.67X Our substantial indebtedness could have important consequences to you. Our indebtedness may increase as we continue to borrow under existing and future credit arrangements in order to finance future acquisitions and for general corporate purposes, which would increase the associated risks. These risks include: (cid:127) inability to satisfy our obligations with respect to our various debt instruments; (cid:127) inability to adjust to adverse economic conditions; (cid:127) inability to fund future working capital, capital expenditures, acquisitions and other general corporate requirements, including possible required repurchases of our various indebtedness, the payment of quarterly dividends or the repurchase of shares of our common stock; (cid:127) limits on our flexibility in planning for, or reacting to, changes in our business and the information management services industry; (cid:127) limits on future borrowings under our existing or future credit arrangements, which could affect our ability to pay our indebtedness or to fund our other liquidity needs; (cid:127) inability to generate sufficient funds to cover required interest payments; and (cid:127) restrictions on our ability to refinance our indebtedness on commercially reasonable terms. Restrictive loan covenants may limit our ability to pursue our growth strategy. Our credit facility and our indentures contain covenants restricting or limiting our ability to, among other things: (cid:127) incur additional indebtedness; (cid:127) pay dividends or make other restricted payments; (cid:127) make asset dispositions; (cid:127) create or permit liens; and (cid:127) make capital expenditures and other investments. These restrictions may adversely affect our ability to pursue our acquisition and other growth strategies. 20 We may not have the ability to raise the funds necessary to finance the repurchase of outstanding senior subordinated indebtedness upon a change of control event as required by our indentures. Upon the occurrence of a change of control, we will be required to offer to repurchase all outstanding senior subordinated indebtedness. However, it is possible that we will not have sufficient funds at the time of the change of control to make the required repurchase of the notes or that restrictions in our revolving credit facility will not allow such repurchases. In addition, certain important corporate events, such as leveraged recapitalizations that would increase the level of our indebtedness, would not constitute a ‘‘change of control’’ under our indentures. Since Iron Mountain is a holding company, our ability to make payments on our various debt obligations depends in part on the operations of our subsidiaries. Iron Mountain is a holding company, and substantially all of our assets consist of the stock of our subsidiaries and substantially all of our operations are conducted by our direct and indirect wholly owned subsidiaries. As a result, our ability to make payments on our various debt obligations will be dependent upon the receipt of sufficient funds from our subsidiaries. However, our various debt obligations are guaranteed, on a joint and several and full and unconditional basis, by most, but not all, of our direct and indirect wholly owned U.S. subsidiaries. Acquisition and Expansion Risks Failure to manage our growth may impact operating results. If we succeed in expanding our existing businesses, or in moving into new areas of business, that expansion may place increased demands on our management, operating systems, internal controls and financial and physical resources. If not managed effectively, these increased demands may adversely affect the services we provide to existing customers. In addition, our personnel, systems, procedures and controls may be inadequate to support future operations. Consequently, in order to manage growth effectively, we may be required to increase expenditures to increase our physical resources, expand, train and manage our employee base, improve management, financial and information systems and controls, or make other capital expenditures. Our results of operations and financial condition could be harmed if we encounter difficulties in effectively managing the budgeting, forecasting and other process control issues presented by future growth. Failure to successfully integrate acquired operations could negatively impact our future results of operations. The success of any acquisition depends in part on our ability to integrate the acquired company. The process of integrating acquired businesses may involve unforeseen difficulties and may require a disproportionate amount of our management’s attention and our financial and other resources. We can give no assurance that we will ultimately be able to effectively integrate and manage the operations of any acquired business. The failure to successfully integrate the cultures, operating systems, procedures and information technologies of an acquired business could have a material adverse effect on our results of operations. We may be unable to continue our international expansion. Our growth strategy involves expanding operations in international markets, and we expect to continue this expansion. Europe, Latin America and Australia have been our primary areas of focus for international expansion, and we have expanded into the Asia Pacific region to a lesser extent. We have entered into joint ventures and have acquired all or a majority of the equity in information management services businesses operating in these areas and may acquire other information management services businesses in the future. 21 This growth strategy involves risks. We may be unable to pursue this strategy in the future at the desired pace or at all. For example, we may be unable to: (cid:127) identify suitable companies to acquire or invest in; (cid:127) complete acquisitions on satisfactory terms; (cid:127) successfully expand our infrastructure and sales force to support growth; (cid:127) incur additional debt necessary to acquire suitable companies if we are unable to pay the purchase price out of working capital, common stock or other equity securities; or (cid:127) enter into successful business arrangements for technical assistance or management expertise outside of the U.S. We also compete with other information management services providers for companies to acquire. Some of our competitors may possess substantial financial and other resources. If any such competitor were to devote additional resources to pursue such acquisition candidates or focus its strategy on our international markets, the purchase price for potential acquisitions or investments could rise, competition in international markets could increase and our results of operations could be adversely affected. Item 1B. Unresolved Staff Comments. None. Item 2. Properties. As of December 31, 2011, we conducted operations through 746 leased facilities and 236 facilities that we own. Our facilities are divided among our reportable segments as follows: North American Business (643), International Business (338), and Corporate (1). These facilities contain a total of 63.7 million square feet of space. Facility rent expense was $216.1 million and $219.4 million for the years ended December 31, 2010 and 2011, respectively. The leased facilities typically have initial lease terms of five to ten years with one or more five-year options to extend. In addition, some of the leases contain either a purchase option or a right of first refusal upon the sale of the property. Our facilities are located throughout North America, Europe, Latin America and Asia Pacific, with the largest number of facilities in California, Florida, New York, New Jersey, Texas, Canada and the United Kingdom. We believe that the space available in our facilities is adequate to meet our current needs, although future growth may require that we acquire additional real property either by leasing or purchasing. See Note 10 to Notes to Consolidated Financial Statements for information regarding our minimum annual lease commitments. Item 3. Legal Proceedings. In August 2010, we were named as a defendant in a patent infringement suit filed in the U.S. District Court for the Eastern District of Texas by Oasis Research, LLC. The plaintiff alleges that the technology found in our Connected and LiveVault products infringed certain U.S. patents owned by the plaintiff and seeks an unspecified amount of damages. A final pre-trial conference has been scheduled for October 12, 2012. We expect the court to establish a trial date during the pre-trial conference. As part of the sale of our Digital Business discussed at Note 14 to Notes to Consolidated Financial Statements, our Connected and LiveVault products were sold to Autonomy and Autonomy has assumed this obligation and the defense of this litigation and has agreed to indemnify us against any losses. In July 2006, we experienced a significant fire in a leased records and information management facility in London, England, that resulted in the complete destruction of the facility and its contents. 22 The London Fire Brigade (‘‘LFB’’) issued a report in which it concluded that the fire resulted either from human agency, i.e., arson, or an unidentified ignition device or source, and its report to the Home Office concluded that the fire resulted from a deliberate act. The LFB also concluded that the installed sprinkler system failed to control the fire because the primary electric fire pump was disabled prior to the fire and the standby diesel fire pump was disabled in the early stages of the fire by third-party contractors. We have received notices of claims from customers or their subrogated insurance carriers under various theories of liability arising out of lost data and/or records as a result of the fire. Certain of those claims have resulted in litigation in courts in the United Kingdom. We deny any liability in respect of the London fire, and we have referred these claims to our excess warehouse legal liability insurer, which has been defending them to date under a reservation of rights. Certain of the claims have been settled for nominal amounts, typically one to two British pounds sterling per carton, as specified in the contracts, which amounts have been or will be reimbursed to us from our primary property insurer. We believe we carry adequate property and liability insurance related to this incident. General In addition to the matters discussed above, we are involved in litigation from time to time in the ordinary course of business. A portion of the defense and/or settlement costs associated with such litigation is covered by various commercial liability insurance policies purchased by us and, in limited cases, indemnification from third parties. In the opinion of management, other than discussed above, no material legal proceedings are pending to which we, or any of our properties, are subject. Item 4. Mine Safety Disclosures. None. 23 PART II Item 5. Market For Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities. Our common stock is traded on the New York Stock Exchange (the ‘‘NYSE’’) under the symbol ‘‘IRM.’’ The following table sets forth the high and low sale prices on the NYSE, for the years 2010 and 2011: 2010 First Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Second Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Third Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fourth Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 First Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Second Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Third Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fourth Quarter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sale Prices High Low $27.76 28.49 25.81 25.42 $31.53 35.50 35.79 33.70 $21.32 22.44 20.09 19.93 $24.28 31.18 27.68 28.34 The closing price of our common stock on the NYSE on February 10, 2012 was $30.47. As of February 10, 2012, there were 539 holders of record of our common stock. We believe that there are more than 50,500 beneficial owners of our common stock. In February 2010, our board of directors adopted a dividend policy under which we intend to pay quarterly cash dividends on our common stock. Declaration and payment of future quarterly dividends is at the discretion of our board of directors. In 2010 and 2011, our board of directors declared the following dividends: Declaration Date Dividend Per Share Record Date Total Amount (in thousands) March 25, 2010 . . . . . . . . . . . . . . . June 4, 2010 . . . . . . . . . . . . . . . . . . September 15, 2010 . . . . . . . . . . . . December 10, 2010 . . . . . . . . . . . . . March 11, 2011 . . . . . . . . . . . . . . . June 10, 2011 . . . . . . . . . . . . . . . . . September 8, 2011 . . . . . . . . . . . . . December 1, 2011 . . . . . . . . . . . . . $0.0625 March 25, 2010 0.0625 June 25, 2010 September 28, 2010 0.0625 0.1875 December 27, 2010 March 25, 2011 0.1875 0.2500 June 24, 2011 September 23, 2011 0.2500 0.2500 December 23, 2011 $12,720 12,641 12,532 37,514 37,601 50,694 46,877 43,180 Payment Date April 15, 2010 July 15, 2010 October 15, 2010 January 14, 2011 April 15, 2011 July 15, 2011 October 14, 2011 January 13, 2012 Our board of directors has authorized up to $1.2 billion in repurchases of our common stock. As of February 10, 2012, we have repurchased approximately $1.1 billion of our common stock under such authorization. Any determinations by us to repurchase our common stock or pay cash dividends on our common stock in the future will be based primarily upon our financial condition, results of operations, business requirements, the price of our common stock (in the case of the repurchase program) and our board of directors’ continuing determination that the repurchase program and the declaration of dividends under the dividend policy are in the best interests of our stockholders and are in compliance with all laws and agreements applicable to the repurchase and dividend programs. The terms of our credit agreement and our indentures contain provisions permitting the payment of cash dividends and stock repurchases subject to certain limitations. 24 Unregistered Sales of Equity Securities and Use of Proceeds There were no sales of unregistered securities for the three months ended December 31, 2011. The following table sets forth our common stock repurchased for the three months ended December 31, 2011: Issuer Purchases of Equity Securities Period(1) October 1, 2011–October 31, 2011 . . . November 1, 2011–November 30, 2011 December 1, 2011–December 31, 2011 Total Number of Shares Purchased(2) 3,650,195 6,078,525 4,923,158 Total . . . . . . . . . . . . . . . . . . . . . . . . 14,651,878 Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs(3) 3,650,195 6,078,525 4,923,158 14,651,878 Average Price Paid per Share $30.70 $29.68 $29.89 $30.00 Maximum Number (or Approximate Dollar Value) of Shares that May Yet Be Purchased Under the Plans or Programs(4) (In Thousands) $428,226 $247,845 $100,701 (1) Information is based on trade dates of repurchase transactions. (2) Consists of shares of our common stock, par value $.01 per share. All repurchases were made pursuant to an announced plan. All repurchases were made in open market transactions under the terms of a Rule 10b5-1 plan adopted by us. (3) In February 2010, our board of directors approved a share repurchase program authorizing up to $150.0 million in repurchases of our common stock, and in October 2010, our board of directors authorized up to an additional $200.0 million of such purchases. In May 2011, our board of directors authorized up to an additional $850.0 million of such purchases, for a total authorization of $1.2 billion. Our board of directors did not specify an expiration date for this program. (4) Dollar amounts represented reflect $1.2 billion total authorization minus the total aggregate amount purchased in such month and all prior months during which the repurchase program was in effect and exclude commissions paid in connection therewith. 25 Item 6. Selected Financial Data. The following selected consolidated statements of operations, balance sheet and other data have been derived from our audited consolidated financial statements (see footnote (1) below). The selected consolidated financial and operating information set forth below, giving effect to stock splits, should be read in conjunction with ‘‘Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations’’ and our Consolidated Financial Statements and the Notes thereto included elsewhere in this filing. Year Ended December 31, 2007(1) 2008(1) 2009(1) 2010(1)(2) 2011 (in thousands, except per share data) Consolidated Statements of Operations Data: Revenues: Storage . . . . . . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . . $1,362,161 1,204,367 $1,496,194 1,329,240 $1,533,792 1,240,592 $1,598,718 1,293,631 $1,682,990 1,331,713 Total Revenues . . . . . . . . . . . . . . 2,566,528 2,825,434 2,774,384 2,892,349 3,014,703 Operating Expenses: Cost of sales (excluding depreciation and amortization) . . . . . . . . . . . . Selling, general and administrative . . Depreciation and amortization . . . . Intangible Impairments(3) . . . . . . . . (Gain) Loss on disposal/write-down of property, plant and equipment, net . . . . . . . . . . . . . . . . . . . . . . . 1,212,516 677,847 220,217 — 1,311,891 759,264 254,497 — 1,201,871 749,934 277,186 — 1,192,862 772,811 304,205 85,909 1,245,200 834,591 319,499 46,500 (5,463) 7,522 168 (10,987) (2,286) Total Operating Expenses . . . . . . Operating Income . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest Expense, Net Other Expense (Income), Net . . . . . . . 2,105,117 461,411 214,147 4,103 2,333,174 492,260 219,989 31,505 2,229,159 545,225 212,545 (12,599) 2,344,800 547,549 204,559 8,768 2,443,504 571,199 205,256 13,043 Income from Continuing Operations Before Provision for Income Taxes . . . . . . . . . . . . . Provision for Income Taxes . . . . . . . . . Income from Continuing Operations . . Loss from Discontinued Operations, 243,161 72,617 170,544 240,766 146,122 94,644 345,279 113,762 231,517 334,222 167,483 166,739 352,900 106,488 246,412 Net of Tax . . . . . . . . . . . . . . . . . . . (17,858) (14,889) (12,138) (219,417) (47,439) Gain on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . — — — — Net Income (Loss) . . . . . . . . . . . . . . . 152,686 79,755 219,379 (52,678) 200,619 399,592 Less: Net Income (Loss) Attributable to Noncontrolling Interests . . . . . . . . . . . . . . . . . Net Income (Loss) Attributable to 920 (94) 1,429 4,908 4,054 Iron Mountain Incorporated . . . . . . $ 151,766 $ 79,849 $ 217,950 $ (57,586) $ 395,538 (footnotes follow) 26 Earnings (Losses) per Share—Basic: Income from Continuing Operations . . Total Loss (Income) from Discontinued Operations . . . . . . . . Net Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . Earnings (Losses) per Share—Diluted: Income from Continuing Operations . . Total Loss (Income) from Discontinued Operations . . . . . . . . Net Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . Weighted Average Common Shares $ $ $ $ $ $ Year Ended December 31, 2007(1) 2008(1) 2009(1) 2010(1)(2) 2011 (in thousands, except per share data) 0.85 $ 0.47 $ 1.14 $ 0.83 $ 1.27 (0.09) $ (0.07) $ (0.06) $ (1.09) $ 0.79 0.76 0.84 $ $ 0.40 0.47 $ $ 1.07 1.13 $ $ (0.29) $ 2.03 0.83 $ 1.26 (0.09) $ (0.07) $ (0.06) $ (1.09) $ 0.78 0.75 $ 0.39 $ 1.07 $ (0.29) $ 2.02 Outstanding—Basic . . . . . . . . . . . . 199,938 201,279 202,812 201,991 194,777 Weighted Average Common Shares Outstanding—Diluted . . . . . . . . . . . 202,062 203,290 204,271 201,991 195,938 Dividends Declared per Common Share(4) . . . . . . . . . . . . . . . . . . . . $ — $ — $ — $ 0.3750 $ 0.9375 (footnotes follow) Year Ended December 31, 2007(1) 2008(1) 2009(1) 2010(1)(2) 2011 (In thousands) Other Data: Adjusted OIBDA(5) . . . . . . . . . . . . . . . . . . . . Adjusted OIBDA Margin(5) . . . . . . . . . . . . . . Ratio of Earnings to Fixed Charges . . . . . . . . . $676,165 $754,279 $822,579 $926,676 $934,912 26.3% 1.8x 26.7% 1.8x 29.6% 2.2x 32.0% 2.2x 31.0% 2.2x Consolidated Balance Sheet Data: Cash and Cash Equivalents . . . . . . . . Total Assets . . . . . . . . . . . . . . . . . . . . Total Long-Term Debt (including Current Portion of Long-Term Debt) Total Equity(1) . . . . . . . . . . . . . . . . . (footnotes follow) 2007 2008 2009 2010(2) 2011 As of December 31, (in thousands) $ 125,607 6,308,949 $ 278,370 6,359,291 $ 446,656 6,851,157 $ 258,693 6,416,393 $ 179,845 6,041,258 3,263,998 1,815,173 3,240,450 1,814,769 3,248,649 2,150,760 3,008,207 1,952,865 3,353,588 1,254,256 27 Reconciliation of Adjusted OIBDA to Operating Income and Net Income (Loss): Adjusted OIBDA(5) . . . . . . . . . . . . . . . . . . . Less: Depreciation and Amortization . . . . . . . Intangible Impairments(3) . . . . . . . . . . . . . (Gain) Loss on Disposal/Write-down of Year Ended December 31, 2007(1) 2008(1) 2009(1) 2010(1)(2) 2011 $676,165 220,217 — $754,279 254,497 — (in thousands) $822,579 277,186 — $926,676 304,205 85,909 $ 934,912 319,499 46,500 Property, Plant and Equipment, Net . . . . (5,463) 7,522 168 (10,987) (2,286) Operating Income . . . . . . . . . . . . . . . . . . . . . Less: Interest Expense, Net . . . . . . . . . . . . . . . . . . . . . . . . Other Expense (Income), Net Provision for Income Taxes . . . . . . . . . . . . . Loss from Discontinued Operations, Net of Tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gain on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . . . . . . . . . . . . . . Net Income (Loss) Attributable to Noncontrolling Interests . . . . . . . . . . . . . Net Income (Loss) Attributable to Iron 461,411 214,147 4,103 72,617 492,260 219,989 31,505 146,122 545,225 212,545 (12,599) 113,762 547,549 204,559 8,768 167,483 571,199 205,256 13,043 106,488 17,858 14,889 12,138 219,417 47,439 — 920 — — — (200,619) (94) 1,429 4,908 4,054 Mountain Incorporated . . . . . . . . . . . . . . . $151,766 $ 79,849 $217,950 $ (57,586) $ 395,538 (footnotes follow) (1) Revenue and Adjusted OIBDA for the years ended December 31, 2007, 2008, 2009 and 2010 have been restated to reflect a reduction in revenues of $2,183, $3,597, $4,813 and $6,023, respectively, to correct billing errors made in connection with a government contract as more fully described in Notes 2.y. and 10.h. to Notes to Consolidated Financial Statements. The impact to income from continuing operations and net income is a reduction of $1,328, $2,188, $2,927 and $3,686, respectively, for the after tax impact of the revenue errors for the years ended December 31, 2007, 2008, 2009 and 2010, respectively. (2) Prior to January 1, 2010, the financial position and results of operations of the operating subsidiaries of Iron Mountain Europe (Group) Limited (collectively referred to as ‘‘IME’’), our European business, were consolidated based on IME’s fiscal year ended October 31. Effective January 1, 2010, we changed the fiscal year-end (and the reporting period for consolidation purposes) of IME to coincide with Iron Mountain Incorporated’s fiscal year-end of December 31. We believe that the change in accounting principle related to the elimination of the two-month reporting lag for IME is preferable because it will result in more contemporaneous reporting of events and results related to IME. In accordance with applicable accounting literature, a change in subsidiary year-end is treated as a change in accounting principle and requires retrospective application. The impact of the change was not material to the results of operations for the previously reported annual and interim periods after January 1, 2007, and, thus, those results have not been revised. There is, however, a charge of $4.7 million recorded to other (income) expense, net in the year ended December 31, 2010 to recognize the immaterial difference arising from the change. There were no significant infrequent or unusual items in the IME two-month period ended December 31, 2008 and 2009. (3) For the year ended December 31, 2010, we recorded a non-cash goodwill impairment charge of $85,909 related to our technology escrow services business, which we continue to own and operate 28 and which was previously reflected in the former worldwide digital business segment and is now reflected as a component of the North American Business segment. For the year ended December 31, 2010, we recorded a $197,876 non-cash goodwill impairment charge related to our former worldwide digital business that is included in loss from discontinued operations, net of tax. For the year ended December 31, 2011, we recorded a non-cash goodwill impairment charge of $46,500 in our Western Europe reporting unit, which is a component of the International Business segment. See Note 2.g. to Notes to Consolidated Financial Statements. (4) In February 2010, our board of directors adopted a dividend policy under which we began paying quarterly dividends on our common stock. See ‘‘Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities.’’ (5) Adjusted OIBDA is defined as operating income before depreciation, amortization, intangible impairments and (gain) loss on disposal/write-down of property, plant and equipment, net. Adjusted OIBDA Margin is calculated by dividing Adjusted OIBDA by total revenues. For a more detailed definition and reconciliation of Adjusted OIBDA and a discussion of why we believe these measures provide relevant and useful information to our current and potential investors, see ‘‘Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations—Non-GAAP Measures.’’ Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations. The following discussion should be read in conjunction with ‘‘Item 6. Selected Financial Data’’ and the Consolidated Financial Statements and Notes thereto and the other financial and operating information included elsewhere in this filing. This discussion contains ‘‘forward-looking statements’’ as that term is defined in the Private Securities Litigation Reform Act of 1995 and in other federal securities laws. See ‘‘Cautionary Note Regarding Forward-Looking Statements’’ on page ii of this filing and ‘‘Item 1A. Risk Factors’’ beginning on page 15 of this filing. Overview In August 2010, we divested the domain name management product line (the ‘‘Domain Name Product Line’’) of our digital business. On June 2, 2011, we completed the sale (the ‘‘Digital Sale’’) of our online backup and recovery, digital archiving and eDiscovery solutions businesses (the ‘‘Digital Business’’) to Autonomy, pursuant to a purchase and sale agreement dated as of May 15, 2011 among Iron Mountain Incorporated (‘‘IMI’’), certain subsidiaries of IMI and Autonomy (the ‘‘Digital Sale Agreement’’). In the Digital Sale, Autonomy purchased (i) the shares of certain of IMI’s subsidiaries through which IMI conducted the Digital Business and (ii) certain assets of IMI and its subsidiaries relating to our Digital Business. The financial position, operating results and cash flows of the Domain Name Product Line and the Digital Business, for all periods presented in this Annual Report on Form 10-K, including the gains on the sales, have been reported as discontinued operations for financial reporting purposes. IMI retained its technology escrow services business which had previously been reported in the former worldwide digital business segment along with the Digital Business and the Domain Name Product Line. The technology escrow services business is now reported in the North American Business segment. Additionally, on October 3, 2011, we sold our records management business in New Zealand (the ‘‘New Zealand Business’’). The financial position, operating results and cash flows of the New Zealand Business, including the gain on the sale, for all periods presented, have been reported as discontinued operations for financial reporting purposes. Also, in December 2011, we committed to a plan to sell the Italian Business. The financial position, operating results and cash flows of the Italian Business, for all periods presented, have been reported as discontinued operations for financial reporting purposes. See Note 14 to Notes to Consolidated Financial Statements. 29 Consolidated statements of operations amounts for 2009 and 2010 were restated in connection with the government contract billing error more fully discussed in Notes 2.y. and 10.h. to Notes to Consolidated Financial Statements. As a result, 2009 and 2010 consolidated statements of operations amounts related to: (a) storage, (b) service, (c) total revenues, (d) operating income, (e) income from continuing operations before provision for income taxes, (f) provision for income taxes, (g) income from continuing operations, (h) net income (loss) and (g) net income (loss) attributable to Iron Mountain Incorporated have been changed throughout management’s discussion and analysis to conform to the restated figures. Our revenues consist of storage revenues as well as service revenues. Storage revenues, which are considered a key performance indicator for the information management services industry, consist primarily of recurring periodic charges related to the storage of materials or data (generally on a per unit basis) that are typically retained by customers for many years and have accounted for over 55% of total consolidated revenues in each of the last three years. Our annual revenues from these fixed periodic storage fees have grown for 23 consecutive years. Service revenues are comprised of charges for related core service activities and a wide array of complementary products and services. Included in core service revenues are: (1) the handling of records, including the addition of new records, temporary removal of records from storage, refiling of removed records and the destruction of records; (2) courier operations, consisting primarily of the pickup and delivery of records upon customer request; (3) secure shredding of sensitive documents; and (4) other recurring services, including hybrid services and recurring project revenues. Our complementary services revenues include special project work, customer termination and permanent withdrawal fees, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). A by-product of our secure shredding and destruction services is the sale of recycled paper (included in complementary services revenues), the price of which can fluctuate from period to period, adding to the volatility and reducing the predictability of that revenue stream. Our consolidated revenues are also subject to variations caused by the net effect of foreign currency translation on revenue derived from outside the U.S. For the years ended December 31, 2009, 2010 and 2011, we derived approximately 31%, 32% and 34%, respectively, of our total revenues from outside the U.S. We recognize revenue when the following criteria are met: persuasive evidence of an arrangement exists, services have been rendered, the sales price is fixed or determinable and collectability of the resulting receivable is reasonably assured. Storage and service revenues are recognized in the month the respective storage or service is provided, and customers are generally billed on a monthly basis on contractually agreed-upon terms. Amounts related to future storage or prepaid service contracts for customers where storage fees or services are billed in advance are accounted for as deferred revenue and recognized ratably over the applicable storage or service period or when the service is performed. Revenue from the sales of products, which is included as a component of service revenues, is recognized when products are shipped to the customer and title has passed to the customer. Revenues from the sales of products have historically not been significant. Cost of sales (excluding depreciation and amortization) consists primarily of wages and benefits for field personnel, facility occupancy costs (including rent and utilities), transportation expenses (including vehicle leases and fuel), other product cost of sales and other equipment costs and supplies. Of these, wages and benefits and facility occupancy costs are the most significant. Trends in total wages and benefits in dollars and as a percentage of total consolidated revenue are influenced by changes in headcount and compensation levels, achievement of incentive compensation targets, workforce productivity and variability in costs associated with medical insurance and workers compensation. Trends in facility occupancy costs are impacted by the total number of facilities we occupy, the mix of properties we own versus properties we occupy under operating leases, fluctuations in per square foot occupancy costs, and the levels of utilization of these properties. 30 The expansion of our European and secure shredding businesses has impacted the major cost of sales components. Our European operations are more labor intensive than our North American businesses and, therefore, add incremental labor costs at a higher percentage of segment revenue than our North American business. Our secure shredding operations incur lower facility costs and higher transportation costs as a percentage of revenues compared to our core physical businesses. Selling, general and administrative expenses consist primarily of wages and benefits for management, administrative, information technology, sales, account management and marketing personnel, as well as expenses related to communications and data processing, travel, professional fees, bad debts, training, office equipment and supplies. Trends in total wage and benefit dollars as a percentage of total consolidated revenue are influenced by changes in headcount and compensation levels, achievement of incentive compensation targets, workforce productivity and variability in costs associated with medical insurance. The overhead structure of our expanding European and Asian operations, as compared to our North American operations, is more labor intensive and has not achieved the same level of overhead leverage, which may result in an increase in selling, general and administrative expenses, as a percentage of consolidated revenue, as our European and Asian operations become a more meaningful percentage of our consolidated results. Our depreciation and amortization charges result primarily from the capital-intensive nature of our business. The principal components of depreciation relate to storage systems, which include racking, building and leasehold improvements, computer systems hardware and software, and buildings. Amortization relates primarily to customer relationship acquisition costs and is impacted by the nature and timing of acquisitions. In September 2011, as a result of certain changes we made in the manner in which our European operations are managed, we reorganized our reporting structure and reassigned goodwill among the revised reporting units. As a result of the management and reporting changes, we concluded that we have three reporting units for our European operations: (1) the United Kingdom, Ireland and Norway (‘‘UKI’’); (2) Belgium, France, Germany, Luxembourg, Netherlands and Spain (‘‘Western Europe’’); and (3) the remaining countries in Europe (‘‘Central Europe’’). Due to these changes, we will perform all future goodwill impairment analysis on the new reporting unit basis. As a result of the restructuring of our reporting units, we concluded that we had an interim triggering event, and, therefore, we performed an interim goodwill impairment test for UKI, Western Europe and Central Europe in the third quarter of 2011 as of August 31, 2011. As required by accounting principles generally accepted in the United States of America (‘‘GAAP’’), prior to our goodwill impairment analysis, we performed an impairment assessment on the long-lived assets within our UKI, Western Europe and Central Europe reporting units and noted no impairment, except for the Italian Business, which was included in our Western Europe reporting unit, and which is now included in discontinued operations. See Note 14 to Notes to Consolidated Financial Statements. Based on our analyses, we concluded that the goodwill of our UKI and Central Europe reporting units was not impaired. Our UKI and Central Europe reporting units had fair values that exceed their carrying values by 15.1% and 4.9%, respectively, as of August 31, 2011. Central Europe is still in the investment stage, and, accordingly, its fair value does not exceed its carrying value by a significant margin at this point in time. A deterioration of the UKI or Central Europe businesses or their failure to achieve the forecasted results could lead to impairments in future periods. Our Western Europe reporting unit’s fair value was less than its carrying value, and, as a result, we recorded a goodwill impairment charge of $46.5 million included as a component of intangible impairments from continuing operations in our consolidated statements of operations for the year ended December 31, 2011. A tax benefit of approximately $5.4 million was recorded associated with the Western Europe goodwill impairment charge for the year ended December 31, 2011 and is included in the provision from income taxes from continuing operations. During the quarter ended September 30, 2010, prior to our annual goodwill impairment review, we concluded that events occurred and circumstances changed in our former worldwide digital business 31 reporting unit that required us to conduct an impairment review. The primary factors contributing to our conclusion that we had a triggering event and a requirement to reassess our former worldwide digital business reporting unit goodwill for impairment included: (1) a reduction in forecasted revenue and operating results due to continued pressure on key parts of the business as a result of the weak economy; (2) reduced revenue and profit outlook for our eDiscovery service due to smaller average matter size and lower pricing; (3) a decision to discontinue certain software development projects; and (4) the sale of the Domain Name Product Line. As a result of the review, we recorded a provisional goodwill impairment charge associated with our former worldwide digital business reporting unit in the amount of $255.0 million during the quarter ended September 30, 2010. We finalized the estimate in the fourth quarter of 2010, and we recorded an additional impairment of $28.8 million, for a total goodwill impairment charge of $283.8 million. Based on a relative fair value basis, we allocated $85.9 million of this charge to the retained technology escrow services business which continues to be included in our continuing results of operations. Our technology escrow services business had previously been reported in the former worldwide digital business segment along with the Digital Business and the Domain Name Product Line. The technology escrow services business is now reported in the North American Business segment. Our consolidated revenues and expenses are subject to variations caused by the net effect of foreign currency translation on revenues and expenses incurred by our entities outside the U.S. In 2009, we saw decreases in both revenues and expenses as a result of the weakening of the British pound sterling, the Canadian dollar and the Euro against the U.S. dollar, based on an analysis of weighted average exchange rates for the comparable periods. In 2010, we saw increases in both revenues and expenses as a result of the strengthening of the British pound sterling and the Canadian dollar, slightly offset by a weakening of the Euro, against the U.S. dollar, based on an analysis of weighted average exchange rates for the comparable periods. In 2011, we saw increases in both revenues and expenses as a result of the strengthening of the British pound sterling, Canadian dollar and Euro, against the U.S. dollar, based on an analysis of weighted average exchange rates for the comparable periods. It is difficult to predict how much foreign currency exchange rates will fluctuate in the future and how those fluctuations will impact our consolidated statement of operations. Due to the expansion of our international operations, these fluctuations have become material on individual balances. However, because both the revenues and expenses are denominated in the local currency of the country in which they are derived or incurred, the impact of currency fluctuations on our operating income and operating margin is partially mitigated. In order to provide a framework for assessing how our underlying businesses performed excluding the effect of foreign currency fluctuations, we compare the percentage change in the results from one period to another period in this report using constant currency disclosure. The constant currency growth rates are calculated by translating the 2009 results at the 2010 average exchange rates and the 2010 results at the 2011 average exchange rates. Prior to January 1, 2010, the financial position and results of operations of the operating subsidiaries of IME, our European business, were consolidated based on IME’s fiscal year ended October 31. Effective January 1, 2010, we changed the fiscal year-end (and the reporting period for consolidation purposes) of IME to coincide with IMI’s fiscal year-end of December 31. We believe that the change in accounting principle related to the elimination of the two-month reporting lag for IME is preferable because it results in more contemporaneous reporting of events and results related to IME. In accordance with applicable accounting literature, a change in a subsidiary’s year-end is treated as a change in accounting principle and requires retrospective application. The impact of the change was not material to the results of operations for the previously reported annual and interim periods prior to January 1, 2010, and, thus, those results have not been revised. There is, however, a charge of $4.7 million recorded to other (income) expense, net in the year ended December 31, 2010 to recognize the immaterial differences arising from the change. 32 The following table is a comparison of underlying average exchange rates of the foreign currencies that had the most significant impact on our U.S. dollar-reported revenues and expenses: British pound sterling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canadian dollar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Euro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1.546 $0.971 $1.328 $1.604 $1.012 $1.392 3.8% 4.2% 4.8% Average Exchange Rates for the Year Ended December 31, 2010 2011 Percentage Strengthening/ (Weakening) of Foreign Currency Average Exchange Rates for the Year Ended December 31, 2009(1) 2010 Percentage Strengthening/ (Weakening) of Foreign Currency British pound sterling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canadian dollar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Euro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1.544 $0.880 $1.366 $1.546 $0.971 $1.328 0.1% 10.3% (2.8)% (1) Corresponding to the appropriate periods based on the operating subsidiaries of IME’s fiscal year ended October 31. Non-GAAP Measures Adjusted Operating Income Before Depreciation, Amortization and Intangible Impairments (‘‘Adjusted OIBDA’’) Adjusted OIBDA is defined as operating income before depreciation, amortization, intangible impairments and (gain) loss on disposal/write-down of property, plant and equipment, net. Adjusted OIBDA Margin is calculated by dividing Adjusted OIBDA by total revenues. We use multiples of current or projected Adjusted OIBDA in conjunction with our discounted cash flow models to determine our overall enterprise valuation and to evaluate acquisition targets. We believe Adjusted OIBDA and Adjusted OIBDA Margin provide current and potential investors with relevant and useful information regarding our ability to generate cash flow to support business investment. These measures are an integral part of the internal reporting system we use to assess and evaluate the operating performance of our business. Adjusted OIBDA does not include certain items that we believe are not indicative of our core operating results, specifically: (1) (gain) and loss on disposal/write-down of property, plant and equipment, net; (2) intangible impairments; (3) other expense (income), net; (4) cumulative effect of change in accounting principle; (5) income (loss) from discontinued operations; (6) gain (loss) on sale of discontinued operations; and (7) net income (loss) attributable to noncontrolling interests. Adjusted OIBDA also does not include interest expense, net and the provision (benefit) for income taxes. These expenses are associated with our capitalization and tax structures, which we do not consider when evaluating the operating profitability of our core operations. Finally, Adjusted OIBDA does not include depreciation and amortization expenses in order to eliminate the impact of capital investments, which we evaluate by comparing capital expenditures to incremental revenue generated and as a percentage of total revenues. Adjusted OIBDA and Adjusted OIBDA Margin should be considered in addition to, but not as a substitute for, other measures of financial performance reported in accordance with GAAP, such as operating or net income (loss) or cash flows from operating activities from continuing operations (as determined in accordance with GAAP). 33 Reconciliation of Adjusted OIBDA to Operating Income; Income from Continuing Operations and Net Income (Loss) (in thousands): Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . Less: Depreciation and Amortization . . . . . Intangible Impairments . . . . . . . . . . . . . . . Loss (Gain) on Disposal/Write-Down of Year Ended December 31, 2007 2008 2009 2010 2011 $676,165 220,217 — $754,279 254,497 — $822,579 277,186 — $ 926,676 304,205 85,909 $934,912 319,499 46,500 Property, Plant and Equipment, Net . . . (5,463) 7,522 168 (10,987) (2,286) Operating Income . . . . . . . . . . . . . . . . . . . Less: Interest Expense, Net . . . . . . . . . . . . Other (Income) Expense, Net . . . . . . . . . Provision for Income Taxes . . . . . . . . . . . Income from Continuing Operations . . . . Total (Loss) Income from Discontinued 461,411 214,147 4,103 72,617 170,544 492,260 219,989 31,505 146,122 545,225 212,545 (12,599) 113,762 547,549 204,559 8,768 167,483 571,199 205,256 13,043 106,488 94,644 231,517 166,739 246,412 Operations, Net of Tax . . . . . . . . . . . . (17,858) (14,889) (12,138) (219,417) 153,180 Net Income Attributable to Noncontrolling Interests . . . . . . . . . . . 920 (94) 1,429 4,908 4,054 Net Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . $151,766 $ 79,849 $217,950 $ (57,586) $395,538 Free Cash Flows before Acquisitions and Discretionary Investments (‘‘FCF’’) FCF is defined as Cash Flows from Operating Activities—Continuing Operations less capital expenditures (excluding real estate), net of proceeds from the sales of property and equipment and other, net, and additions to customer relationship and acquisition costs. Our management uses this measure when evaluating the operating performance of our consolidated business. We believe this measure provides relevant and useful information to our current and potential investors. FCF is a useful measure in determining our ability to generate excess cash that may be used for reinvestment in the business, discretionary deployment in investments such as real estate or acquisition opportunities, returning of capital to our stockholders and voluntary prepayments of indebtedness. 34 Reconciliation of FCF to Cash Flows from Operating Activities—Continuing Operations (in thousands): Free Cash Flows before Acquisitions and Discretionary Investments . . . . . . . . . . . Add: Capital Expenditures (excluding real estate), net(1) Additions to Customer Relationship . . . . . . . . . . . . . . Year Ended December 31, 2007 2008 2009 2010 2011 $ 168,196 $ 196,522 $ 330,142 $ 370,128 $ 457,838 298,158 303,236 245,687 219,899 183,973 and Acquisitions Costs . . . . . . . . . . 16,384 14,141 10,741 13,202 21,703 Cash Flows From Operating Activities— Continuing Operations . . . . . . . . . . . . . $ 482,738 $ 513,899 $ 586,570 $ 603,229 $ 663,514 Cash Flows From Investing Activities— Continuing Operations . . . . . . . . . . . . . $(700,689) $(421,480) $(298,699) $(298,458) $(302,213) Cash Flows From Financing Activities— Continuing Operations . . . . . . . . . . . . . $ 461,570 $ 87,028 $(128,286) $(379,711) $(762,670) (1) The 2010 results included approximately $11,000 incurred by IME in November and December 2009 prior to the change in its fiscal year-end. Adjusted Earnings per Share from Continuing Operations (‘‘Adjusted EPS’’) Adjusted EPS from continuing operations is defined as reported earnings per share from continuing operations excluding: (a) (gain) loss on the disposal/write-down of property, plant and equipment, net; (b) intangible impairments; (c) other expense (income), net; and (d) the tax impact of reconciling items and discrete tax items. We do not believe these excluded items to be indicative of our ongoing operating results, and they are not considered when we are forecasting our future results. We believe Adjusted EPS from continuing operations is of value to investors when comparing our results from past, present and future periods. Reconciliation of Adjusted EPS—Fully Diluted from Continuing Operations to Reported EPS Fully Diluted from Continuing Operations: Year Ended December 31, 2007 2008 2009 2010 2011 Adjusted EPS—Fully Diluted from Continuing Operations . . $ 0.75 $0.86 $ 1.01 $ 1.28 $ 1.31 Less: (Gain) Loss on disposal/write-down of property, plant and equipment, net . . . . . . . . . . . . . . . . . . . . . . . Intangible Impairments . . . . . . . . . . . . . . . . . . . . . . . . . . Other Expense (Income), net . . . . . . . . . . . . . . . . . . . . Tax impact of reconciling items and discrete tax items . . (0.03) — 0.02 (0.08) 0.04 — 0.15 0.20 — (0.05) 0.43 — 0.04 (0.06) 0.03 (0.06) (0.01) 0.24 0.07 (0.25) Reported EPS—Fully Diluted from Continuing Operations . . $ 0.84 $0.47 $ 1.13 $ 0.83 $ 1.26 Critical Accounting Policies Our discussion and analysis of our financial condition and results of operations are based upon our consolidated financial statements, which have been prepared in accordance with GAAP. The preparation of these financial statements requires us to make estimates, judgments and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of 35 contingent assets and liabilities at the date of the financial statements and for the period then ended. On an ongoing basis, we evaluate the estimates used. We base our estimates on historical experience, actuarial estimates, current conditions and various other assumptions that we believe to be reasonable under the circumstances. These estimates form the basis for making judgments about the carrying values of assets and liabilities and are not readily apparent from other sources. Actual results may differ from these estimates. Our critical accounting policies include the following, which are listed in no particular order: Revenue Recognition Our revenues consist of storage revenues as well as service revenues and are reflected net of sales and value added taxes. Storage revenues, which are considered a key performance indicator for the information management services industry, consist primarily of recurring periodic charges related to the storage of materials or data (generally on a per unit basis). Service revenues are comprised of charges for related core service activities and a wide array of complementary products and services. Included in core service revenues are: (1) the handling of records, including the addition of new records, temporary removal of records from storage, refilling of removed records and the destruction of records; (2) courier operations, consisting primarily of the pickup and delivery of records upon customer request; (3) secure shredding of sensitive documents; and (4) other recurring services, including hybrid services and recurring project revenues. Our complementary services revenues include special project work, customer termination and permanent withdrawal fees, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). A by-product of our secure shredding and destruction services is the sale of recycled paper (included in complementary services revenues), the price of which can fluctuate from period to period, adding to the volatility and reducing the predictability of that revenue stream. We recognize revenue when the following criteria are met: persuasive evidence of an arrangement exists, services have been rendered, the sales price is fixed or determinable and collectability of the resulting receivable is reasonably assured. Storage and service revenues are recognized in the month the respective storage or service is provided, and customers are generally billed on a monthly basis on contractually agreed-upon terms. Amounts related to future storage or prepaid service contracts for customers where storage fees or services are billed in advance are accounted for as deferred revenue and recognized ratably over the applicable storage or service period or when the service is performed. Revenue from the sales of products, which is included as a component of service revenues, is recognized when products are shipped to the customer and title has passed to the customer. Revenues from the sales of products have historically not been significant. Accounting for Acquisitions Part of our growth strategy has included the acquisition of numerous businesses. The purchase price of each acquisition has been determined after due diligence of the acquired business, market research, strategic planning and the forecasting of expected future results and synergies. Estimated future results and expected synergies are subject to revisions as we integrate each acquisition and attempt to leverage resources. Each acquisition has been accounted for using the acquisition method of accounting as defined under the applicable accounting standards at the date of each acquisition. Accounting for these acquisitions has resulted in the capitalization of the cost in excess of fair value of the net assets acquired in each of these acquisitions as goodwill. We estimated the fair values of the assets acquired in each acquisition as of the date of acquisition and these estimates are subject to adjustment based on the final assessments of the fair value of property, plant and equipment, intangible assets, operating leases and deferred income taxes. We complete these assessments within one year of the date of acquisition. See Note 6 to Notes to Consolidated Financial Statements. 36 Allowance for Doubtful Accounts and Credit Memos We maintain an allowance for doubtful accounts and credit memos for estimated losses resulting from the potential inability of our customers to make required payments and potential disputes regarding billing and service issues. When calculating the allowance, we consider our past loss experience, current and prior trends in our aged receivables and credit memo activity, current economic conditions and specific circumstances of individual receivable balances. If the financial condition of our customers were to significantly change, resulting in a significant improvement or impairment of their ability to make payments, an adjustment of the allowance may be required. We consider accounts receivable to be delinquent after such time as reasonable means of collection have been exhausted. We charge-off uncollectible balances as circumstances warrant, generally no later than one year past due. As of December 31, 2010 and 2011, our allowance for doubtful accounts and credit memos balance totaled $20.7 million and $23.3 million, respectively. Impairment of Tangible and Intangible Assets Assets subject to amortization: We review long-lived assets and all amortizable intangible assets for impairment whenever events or changes in circumstances indicate the carrying amount of such assets may not be recoverable. Recoverability of these assets is determined by comparing the forecasted undiscounted net cash flows of the operation to which the assets relate to their carrying amount. The operations are generally distinguished by the business segment and geographic region in which they operate. If the operation is determined to be unable to recover the carrying amount of its assets, then intangible assets are written down first, followed by the other long-lived assets of the operation, to fair value. Fair value is determined based on discounted cash flows or appraised values, depending upon the nature of the assets. Goodwill—Assets not subject to amortization: Goodwill and intangible assets with indefinite lives are not amortized but are reviewed annually for impairment, or more frequently if impairment indicators arise. We have selected October 1 as our annual goodwill impairment review date. We performed our annual goodwill impairment review as of October 1, 2009, 2010 and 2011 and noted no impairment of goodwill. However, as a result of interim triggering events as discussed below, we recorded provisional goodwill impairment charges in each of the third quarters of 2010 and 2011 in conjunction with the Digital Sale and associated with our European operations, respectively. These provisional goodwill impairment charges were finalized in the fourth quarters of the 2010 and 2011 fiscal years, respectively. As of December 31, 2011, no factors were identified that would alter our October 1, 2011 goodwill assessment. In making this assessment, we relied on a number of factors including operating results, business plans, anticipated future cash flows, transactions and market place data. There are inherent uncertainties related to these factors and our judgment in applying them to the analysis of goodwill impairment. When changes occur in the composition of one or more reporting units, the goodwill is reassigned to the reporting units affected based on their relative fair values. During the quarter ended September 30, 2010, prior to our annual goodwill impairment review, we concluded that events occurred and circumstances changed in our former worldwide digital business reporting unit that required us to conduct an impairment review. The primary factors contributing to our conclusion that we had a triggering event and a requirement to reassess our former worldwide digital business reporting unit goodwill for impairment included: (1) a reduction in forecasted revenue and operating results due to continued pressure on key parts of the business as a result of the weak economy; (2) reduced revenue and profit outlook for our eDiscovery service due to smaller average matter size and lower pricing; (3) a decision to discontinue certain software development projects; and (4) the sale of the Domain Name Product Line. As a result of the review, we recorded a provisional goodwill impairment charge associated with our former worldwide digital business reporting unit in the amount of $255.0 million during the quarter ended September 30, 2010. We finalized the estimate in the fourth quarter of 2010, and we recorded an additional impairment of $28.8 million, for a total 37 goodwill impairment charge of $283.8 million. For the year ended December 31, 2010, based on a relative fair value basis, we allocated $85.9 million of this charge to the retained technology escrow services business which continues to be included in our continuing results of operations. The technology escrow services business had previously been reported in the former worldwide digital business segment along with the Digital Business and the Domain Name Product Line and is now reported in the North American Business segment. In September 2011, as a result of certain changes we made in the manner in which our European operations are managed, we reorganized our reporting structure and reassigned goodwill among the revised reporting units. Previously, we tested goodwill impairment at the European level on a combined basis. As a result of the management and reporting changes, we concluded that we have three reporting units for our European operations: (1) UKI; (2) Western Europe; and (3) Central Europe. Due to these changes, we will perform all future goodwill impairment analyses on the new reporting unit basis. As a result of the restructuring of our reporting units, we concluded that we had an interim triggering event, and, therefore, we performed an interim goodwill impairment test for UKI, Western Europe and Central Europe in the third quarter of 2011 as of August 31, 2011. As required by GAAP, prior to our goodwill impairment analysis, we performed an impairment assessment on the long-lived assets within our UKI, Western Europe and Central Europe reporting units and noted no impairment, except for the Italian Business, which was included in our Western Europe reporting unit, and which is now included in discontinued operations as discussed at Note 14 to Notes to Consolidated Financial Statements. Based on our analyses, we concluded that the goodwill of our UKI and Central Europe reporting units was not impaired. Our UKI and Central Europe reporting units had fair values that exceed their carrying values by 15.1% and 4.9%, respectively, as of August 31, 2011. Central Europe is still in the investment stage, and, accordingly, its fair value does not exceed its carrying value by a significant margin at this point in time. A deterioration of the UKI or Central Europe businesses or their failure to achieve the forecasted results could lead to impairments in future periods. Our Western Europe reporting unit’s fair value was less than its carrying value, and, as a result, we recorded a goodwill impairment charge of $46.5 million included as a component of intangible impairments from continuing operations in our consolidated statements of operations for the year ended December 31, 2011. A tax benefit of approximately $5.4 million was recorded associated with the Western Europe goodwill impairment charge for the year ended December 31, 2011 and is included in the provision for income taxes from continuing operations. Our reporting units at which level we performed our goodwill impairment analysis as of October 1, 2010 were as follows: North America; Europe; Latin America; Australia; Joint Ventures (which includes India, the various joint ventures in Southeast Asia and Russia (referred to as ‘‘Joint Ventures’’)); and Business Process Management (‘‘BPM’’). Given their similar economic characteristics, products, customers and processes, (1) the United Kingdom, Ireland and Norway and (2) the countries of Continental Europe (excluding Joint Ventures), each a reporting unit, have been aggregated as Europe and tested as one for goodwill impairment. As of December 31, 2010, the carrying value of goodwill, net amounted to $1,750.4 million, $438.3 million, $29.8 million and $61.0 million for North America, Europe, Latin America and Australia, respectively. Our Joint Ventures and BPM reporting units had no goodwill as of December 31, 2010. Our reporting units at which level we performed our goodwill impairment analysis as of October 1, 2011 were as follows: North America; UKI; Western Europe; Central Europe; Latin America; Australia; and Joint Ventures. As of December 31, 2011, the carrying value of goodwill, net amounted to $1,748.9 million, $306.2 million, $46.4 million, $63.8 million, $27.3 million, and $61.7 million for North America, UKI, Western Europe, Central Europe, Latin America and Australia, respectively. Our Joint Ventures reporting unit has no goodwill as of December 31, 2011. Our North America, Latin America and Australia reporting units had estimated fair values as of October 1, 2011 that exceeded their carrying value by greater than 40%. 38 Reporting unit valuations have been calculated using an income approach based on the present value of future cash flows of each reporting unit or a combined approach based on the present value of future cash flows and market and transaction multiples of revenues and earnings. The income approach incorporates many assumptions including future growth rates, discount factors, expected capital expenditures and income tax cash flows. Changes in economic and operating conditions impacting these assumptions could result in goodwill impairments in future periods. In conjunction with our annual goodwill impairment reviews, we reconcile the sum of the valuations of all of our reporting units to our market capitalization as of such dates. Accounting for Internal Use Software We develop various software applications for internal use. Computer software costs associated with internal use software are expensed as incurred until certain capitalization criteria are met. Payroll and related costs for employees who are directly associated with, and who devote time to, the development of internal use computer software projects (to the extent time is spent directly on the project) are capitalized and depreciated over the estimated useful life of the software. Capitalization begins when the design stage of the application has been completed and it is probable that the application will be completed and used to perform the function intended. Depreciation begins when the software is placed in service. Computer software costs that are capitalized are periodically evaluated for impairment. It may be necessary for us to write-off amounts associated with the development of internal use software if the project cannot be completed as intended. We may be required to write-off unamortized costs or shorten the estimated useful life if an internal use software program is replaced with an alternative tool prior to the end of the software’s estimated useful life. Capitalized labor net of accumulated depreciation was $33.7 million as of both December 31, 2011 and December 31, 2010. See Note 2.f. to Notes to Consolidated Financial Statements. During the years ended December 31, 2009 and 2011, we wrote-off $0.6 million (primarily in Corporate) and $3.5 million (approximately $3.1 million associated with our International Business segment and approximately $0.4 million associated with our North American Business segment), respectively, of previously deferred software costs associated with internal use software development projects that were discontinued after implementation, which resulted in a loss on disposal/write-down of property, plant and equipment, net in each of these years. Income Taxes We recorded a valuation allowance, amounting to $72.2 million as of December 31, 2011, to reduce our deferred tax assets, primarily associated with certain state and foreign net operating loss carryforwards and foreign tax credit carryforwards, to the amount that is more likely than not to be realized. We have federal net operating loss carryforwards which begin to expire in 2020 through 2025 of $28.2 million ($9.9 million, tax effected) at December 31, 2011 to reduce future federal taxable income. We have an asset for state net operating losses of $7.9 million (net of federal tax benefit), which begins to expire in 2012 through 2025, subject to a valuation allowance of approximately 99%. We have assets for foreign net operating losses of $40.3 million, with various expiration dates, subject to a valuation allowance of approximately 69%. We also have foreign tax credits of $56.6 million, which begin to expire in 2014 through 2019, subject to a valuation allowance of approximately 65%. U.S. legislative changes in 2010 reduced the expected utilization of foreign tax credits which resulted in the requirement for a valuation allowance. If actual results differ unfavorably from certain of our estimates used, we may not be able to realize all or part of our net deferred income tax assets and foreign tax credit carryforwards, and additional valuation allowances may be required. Although we believe our estimates are reasonable, no assurance can be given that our estimates reflected in the tax provisions and accruals will equal our actual results. These differences could have a material impact on our income tax provision and operating results in the period in which such determination is made. 39 The evaluation of an uncertain tax position is a two-step process. The first step is a recognition process whereby the company determines whether it is more likely than not that a tax position will be sustained upon examination, including resolution of any related appeals or litigation processes, based on the technical merits of the position. The second step is a measurement process whereby a tax position that meets the more likely than not recognition threshold is calculated to determine the amount of benefit to recognize in the financial statements. The tax position is measured at the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement. We are subject to examination by various tax authorities in jurisdictions in which we have significant business operations. We regularly assess the likelihood of additional assessments by tax authorities and provide for these matters as appropriate. As of December 31, 2010 and 2011, we had approximately $59.9 million and $31.4 million, respectively, of reserves related to uncertain tax positions. The reversal of these reserves will be recorded as a reduction of our income tax provision if sustained. Although we believe our tax estimates are appropriate, the final determination of tax audits and any related litigation could result in favorable or unfavorable changes in our estimates. We have elected to recognize interest and penalties associated with uncertain tax positions as a component of the provision (benefit) for income taxes. We recorded $4.7 million, $(1.6) million and $(8.5) million for gross interest and penalties for the years ended December 31, 2009, 2010 and 2011, respectively. We had $11.6 million and $2.8 million accrued for the payment of interest and penalties as of December 31, 2010 and 2011, respectively. We have not provided deferred taxes on book basis differences related to certain foreign subsidiaries because such basis differences are not expected to reverse in the foreseeable future and we intend to reinvest indefinitely outside the U.S. These basis differences arose primarily through the undistributed book earnings of our foreign subsidiaries. The basis differences could be reversed through a sale of the subsidiaries, the receipt of dividends from subsidiaries and certain other events or actions on our part, each of which would result in an increase in our provision for income taxes. It is not practicable to calculate the amount of such basis differences. Stock-Based Compensation We record stock-based compensation expense, utilizing the straight-line method, for the cost of stock options, restricted stock, restricted stock units, performance units and shares of stock issued under the employee stock purchase plan. Stock-based compensation expense for the years ended December 31, 2009, 2010 and 2011 was $18.7 million, including $3.5 million in discontinued operations, ($14.7 million after tax or $0.07 per basic and diluted share), $20.4 million, including $3.1 million in discontinued operations, ($15.7 million after tax or $0.08 per basic and diluted share) and $17.5 million, including $0.3 million in discontinued operations, ($8.8 million after tax or $0.05 per basic and diluted share), respectively. The fair values of option grants are estimated on the date of grant using the Black-Scholes option pricing model. Expected volatility and the expected term are the input factors to that model which require the most significant management judgment. Expected volatility is calculated utilizing daily historical volatility over a period that equates to the expected life of the option. The expected life (estimated period of time outstanding) of the stock options granted is estimated using the historical exercise behavior of employees. Self-Insured Liabilities We are self-insured up to certain limits for costs associated with workers’ compensation claims, vehicle accidents, property and general business liabilities, and benefits paid under employee healthcare 40 and short-term disability programs. At December 31, 2010 and 2011, there were approximately $43.9 million and $39.4 million, respectively, of self-insurance accruals reflected in our consolidated balance sheets. The measurement of these costs requires the consideration of historical cost experience and judgments about the present and expected levels of cost per claim. We account for these costs primarily through actuarial methods, which develop estimates of the undiscounted liability for claims incurred, including those claims incurred but not reported. These methods provide estimates of future ultimate claim costs based on claims incurred as of the balance sheet date. We believe the use of actuarial methods to account for these liabilities provides a consistent and effective way to measure these highly judgmental accruals. However, the use of any estimation technique in this area is inherently sensitive given the magnitude of claims involved and the length of time until the ultimate cost is known. We believe our recorded obligations for these expenses are appropriate. Nevertheless, changes in healthcare costs, severity, and other factors can materially affect the estimates for these liabilities. Recent Accounting Pronouncements In September 2011, the Financial Accounting Standards Board issued Accounting Standards Update (‘‘ASU’’) No. 2011-08, Intangibles—Goodwill and Other (Topic 350): Testing Goodwill for Impairment. ASU 2011-08 allows but does not require entities to first assess qualitatively whether it is necessary to perform the two-step goodwill impairment test. If an entity believes, as a result of its qualitative assessment, that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, the quantitative two-step impairment test is required; otherwise, no further testing is required. ASU 2011-08 is effective for annual and interim goodwill impairment tests performed for fiscal years beginning after December 15, 2011, with early adoption permitted. The adoption of this ASU 2011-08 will not have a material impact on our consolidated financial position, results of operations or cash flows. Results of Operations Comparison of Year Ended December 31, 2011 to Year Ended December 31, 2010 and Comparison of Year Ended December 31, 2010 to Year Ended December 31, 2009 (in thousands): Year Ended December 31, 2010 2011 Dollar Change Percentage Change Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating Expenses(1)(2) . . . . . . . . . . . . . . . . . . . . . . $2,892,349 2,344,800 $3,014,703 2,443,504 $122,354 98,704 Operating Income . . . . . . . . . . . . . . . . . . . . . . . . . Other Expenses, Net . . . . . . . . . . . . . . . . . . . . . . . . . Income from Continuing Operations(1)(2) . . . . . . . . . Loss from Discontinued Operations(1)(2) . . . . . . . . . . Gain on Sale of Discontinued Operations . . . . . . . . . . Net (Loss) Income . . . . . . . . . . . . . . . . . . . . . . . . . Net Income Attributable to Noncontrolling Interests . . Net (Loss) Income Attributable to Iron Mountain 547,549 380,810 166,739 (219,417) — (52,678) 4,908 571,199 324,787 246,412 (47,439) 200,619 399,592 4,054 23,650 (56,023) 79,673 171,978 200,619 452,270 (854) 4.2% 4.2% 4.3% (14.7)% 47.8% 78.4% 100.0% 858.6% 17.4% Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (57,586) $ 395,538 $453,124 786.9% Adjusted OIBDA(3) . . . . . . . . . . . . . . . . . . . . . . . . . $ 926,676 $ 934,912 $ 8,236 0.9% Adjusted OIBDA Margin(3) . . . . . . . . . . . . . . . . . . . . 32.0% 31.0% 41 Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating Expenses(1) . . . . . . . . . . . . . . . . . . . . . . . $2,774,384 2,229,159 $2,892,349 2,344,800 $ 117,965 115,641 Operating Income . . . . . . . . . . . . . . . . . . . . . . . . . Other Expenses, Net . . . . . . . . . . . . . . . . . . . . . . . . . Income from Continuing Operations(1) . . . . . . . . . . . Loss from Discontinued Operations(1) . . . . . . . . . . . Net Income (Loss) . . . . . . . . . . . . . . . . . . . . . . . . Net Income Attributable to Noncontrolling Interests . Net Income (Loss) Attributable to Iron Mountain 545,225 313,708 231,517 (12,138) 219,379 1,429 Year Ended December 31, 2009 2010 Dollar Change Percentage Change 4.3% 5.2% 0.4% 21.4% 547,549 380,810 2,324 67,102 166,739 (219,417) (64,778) (207,279) (28.0)% (1,707.7)% (52,678) 4,908 (272,057) 3,479 (124.0)% (243.5)% Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 217,950 $ (57,586) $(275,536) (126.4)% Adjusted OIBDA(3) . . . . . . . . . . . . . . . . . . . . . . . . . $ 822,579 $ 926,676 $ 104,097 12.7% Adjusted OIBDA Margin(3) . . . . . . . . . . . . . . . . . . . 29.6% 32.0% (1) A $283.8 million non-cash goodwill impairment charge related to our former worldwide digital business reporting unit in the year ended December 31, 2010 was recorded. We allocated $85.9 million of the charge to our retained technology escrow services business, included in our continuing results of operations (included in operating expenses in 2010). We allocated the remaining $197.9 million to the Digital Business (included in loss from discontinued operations in 2010). See Notes 2.g. and 14 to Notes to Consolidated Financial Statements. (2) A $49.0 million non-cash goodwill impairment charge related to our Western Europe reporting unit in the year ended December 31, 2011 was recorded. $46.5 million of the charge is included in our continuing results of operations (included in operating expenses in 2011). $2.5 million of the charge was allocated to the Italian Business and is included in loss from discontinued operations in 2011. See Notes 2.g. and 14 to Notes to Consolidated Financial Statements. (3) See ‘‘Non-GAAP Measures—Adjusted Operating Income Before Depreciation, Amortization and Intangible Impairments, or ‘Adjusted OIBDA’’’ for the definition, reconciliation and a discussion of why we believe these measures provide relevant and useful information to our current and potential investors. REVENUE Year Ended December 31, 2010 2011 Dollar Change Actual Constant Internal Currency(1) Growth(2) Percentage Change Storage . . . . . . . . . . . . . . . . . . . . Core Service . . . . . . . . . . . . . . . . . $1,598,718 947,737 $1,682,990 968,424 $ 84,272 20,687 Total Core Revenue . . . . . . . . . . Complementary Services . . . . . . . . 2,546,455 345,894 2,651,414 363,289 104,959 17,395 Total Revenue . . . . . . . . . . . . . . $2,892,349 $3,014,703 $122,354 5.3% 2.2% 4.1% 5.0% 4.2% 3.9% 0.3% 2.6% 3.5% 2.7% 3.1% (0.8)% 1.6% 3.7% 1.9% 42 Year Ended December 31, 2009 2010 Dollar Change Actual Constant Internal Currency(1) Growth(2) Percentage Change Storage . . . . . . . . . . . . . . . . . . . . Core Service . . . . . . . . . . . . . . . . . $1,533,792 944,676 $1,598,718 947,737 $ 64,926 3,061 4.2% 3.2% 0.3% (0.7)% Total Core Revenue . . . . . . . . . . Complementary Services . . . . . . . . 2,478,468 295,916 2,546,455 345,894 67,987 49,978 2.7% 1.7% 16.9% 13.0% Total Revenue . . . . . . . . . . . . . . $2,774,384 $2,892,349 $117,965 4.3% 2.9% 3.1% (0.9)% 1.6% 15.6% 3.1% (1) Constant currency growth rates are calculated by translating the 2010 results at the 2011 average exchange rates and the 2009 results at the 2010 average exchange rates. (2) Our internal revenue growth rate represents the weighted average year-over-year growth rate of our revenues after removing the effects of acquisitions, divestitures and foreign currency exchange rate fluctuations. We calculate internal revenue growth in local currency for our international operations. Our consolidated storage revenues increased $84.3 million, or 5.3%, to $1,683.0 million for the year ended December 31, 2011 and $64.9 million, or 4.2%, to $1,598.7 million for the year ended December 31, 2010, in comparison to the years ended December 31, 2010 and 2009, respectively. The growth rate for the year ended December 31, 2011 is comprised of internal revenue growth of 3.1%. Foreign currency exchange rate fluctuations added approximately 1.4% to our storage revenue growth rate for the year ended December 31, 2011. Net acquisitions/divestitures contributed 0.8% of the increase in reported storage revenues in 2011. Our consolidated storage revenue growth in 2011 was driven by continued solid storage growth in the International Business segment and consistent volume and price increases in our North American Business segment. The growth rate for the year ended December 31, 2010 as compared to 2009 is comprised of internal revenue growth of 3.1%. Foreign currency exchange rate fluctuations added 1.1% to our storage revenue growth rate for the year ended December 31, 2010. Our consolidated storage revenue growth was moderated in 2010 by economic factors, resulting in reduced average net pricing gains in North America due to the low inflationary environment, episodic destructions in the physical data protection business and lower new sales and higher destruction rates in our North American Business segment, which were offset by new sales in international markets. 43 Consolidated service revenues, consisting of core service and complementary services, increased $38.1 million, or 2.9%, to $1,331.7 million for the year ended December 31, 2011 from $1,293.6 million for the year ended December 31, 2010. Service revenue internal growth was 0.4% driven by complementary service revenue internal growth of 3.7% in 2011, partially offset by negative core service revenue internal growth of 0.8% in 2011. Complementary service revenues increased in 2011 compared to 2010 primarily due to $25.8 million of additional revenue generated from the sale of recycled paper due, in part, to increases in paper prices. Paper prices, however, declined significantly during the fourth quarter of 2011 and into 2012. Should paper prices remain at their current levels throughout 2012, we would expect revenues from the sale of recycled paper to be lower in 2012 than in 2011. Core service revenue internal growth in the year ended December 31, 2011 continued to be constrained by current economic trends and pressures on activity-based service revenues related to the handling and transportation of items in storage. These decreases were partially offset by strong hybrid revenue growth and higher fuel surcharges. Foreign currency exchange rate fluctuations increased reported service revenues by 1.7% in 2011 over the same period in 2010. Net acquisitions/divestitures contributed 0.8% of the increase in reported service revenues in 2011 compared to the same period in 2010. Consolidated service revenues, consisting of core service and complementary services, increased $53.0 million, or 4.3%, to $1,293.6 million for the year ended December 31, 2010 from $1,240.6 million for the year ended December 31, 2009. Service revenue internal growth was 3.0% as complementary service revenue internal growth of 15.6% in 2010 was offset by negative core service revenue internal growth of 0.9% in 2010. Complementary service revenues increased in 2010 primarily due to $36.8 million more revenue resulting from higher recycled paper pricing and gains in hybrid service revenues in the year ended December 31, 2010 compared to 2009. Core service revenue internal growth in the year ended December 31, 2010 was constrained by economic trends and pressures on activity- based service revenues related to the handling and transportation of items in storage. Favorable foreign currency exchange rate fluctuations for the year ended December 31, 2010 compared to the same period in 2009 increased reported service revenues 1.3%. For the reasons stated above, our consolidated revenues increased $122.4 million, or 4.2%, to $3,014.7 million for the year ended December 31, 2011 from $2,892.3 million for the year ended December 31, 2010. During the years ended December 31, 2011, 2010 and 2009, we recorded reductions to reported revenues of $6.0 million, $6.0 million and $4.8 million, respectively, related to a billing error involving a government contract. See Note 2.y. to Notes to Consolidated Financial Statements. We calculate internal revenue growth in local currency for our international operations. Internal revenue growth was 1.9% for 2011. For the year ended December 31, 2011, foreign currency exchange rate fluctuations increased our consolidated revenues by 1.5% primarily due to the strengthening of the British pound sterling, Canadian dollar and Euro against the U.S. dollar, based on an analysis of weighted average rates for the comparable periods. Net acquisitions/divestitures contributed 0.8% of the increase in total reported revenues in 2011 over the same period in 2010. Our consolidated revenues increased $118.0 million, or 4.3%, to $2,892.3 million for the year ended December 31, 2010 from $2,774.4 million for the year ended December 31, 2009. Internal revenue growth was 3.1% for 2010. For the year ended December 31, 2010, foreign currency exchange rate fluctuations increased our reported revenues by 1.2% primarily due to the strengthening of the British pound sterling and the Canadian dollar against the U.S. dollar, offset by the weakening of the Euro against the U.S. dollar, based on an analysis of weighted average rates for the comparable periods. 44 Internal Growth—Eight-Quarter Trend 2010 2011 First Fourth Quarter Quarter Quarter Quarter Quarter Quarter Quarter Quarter Second Second Fourth Third Third First Storage Revenue . . . . . . . . . . Service Revenue . . . . . . . . . . . Total Revenue . . . . . . . . . . . . 4.3% 3.7% 2.3% 2.3% 3.3% 4.5% 2.4% 3.9% 1.1% (0.1)% 1.2% 1.8% (1.4)% 1.2% 4.4% 3.1% 3.0% 1.8% 1.6% 2.1% 2.6% 3.0% 2.8% 3.3% We expect our consolidated internal revenue growth for 2012 to be approximately (1)% to 2%. During the past eight quarters our storage revenue internal growth rate has ranged between 2.3% and 4.3%. Our storage revenue growth rate moderated in late 2009 and into 2010 due to the economic downturn, which resulted in reduced average net pricing gains in North America due to the low inflationary environment, episodic destructions in the physical data protection business and lower new sales and higher destruction rates in our North American Business segment. These impacts were offset by new sales in international markets. Our storage growth rate in 2011 was driven by continued solid storage growth in the International Business segment and sustained growth in our North American Business segment. The internal revenue growth rate for service revenue is inherently more volatile than the storage revenue internal growth rate due to the more discretionary nature of certain complementary services we offer, such as large special projects, and the volatility of prices for recycled paper. These revenues, which are often event driven and impacted to a greater extent by economic downturns as customers defer or cancel the purchase of certain services as a way to reduce their short-term costs, may be difficult to replicate in future periods. As a commodity, recycled paper prices are subject to the volatility of that market. The revenue internal growth rate for service revenues reflects the following: (1) pressures on activity-based service revenues related to the handling and transportation of items in storage and secure shredding; (2) the expected softness in our complementary service revenues, such as project revenues and fulfillment services; and (3) improvement in commodity prices for recycled paper during the first half of fiscal year 2011 and higher fuel surcharges. OPERATING EXPENSES Cost of Sales Consolidated cost of sales (excluding depreciation and amortization) is comprised of the following expenses (in thousands): Year Ended December 31, 2010 2011 Dollar Change Constant Actual Currency Percentage Change % of Consolidated Revenues 2010 2011 Percentage Change (Favorable)/ Unfavorable Labor . . . . . . . . . . . . . . . . $ 580,920 $ 595,207 $14,287 16,679 Facilities . . . . . . . . . . . . . . Transportation . . . . . . . . . . 17,599 Product Cost of Sales and 405,341 107,406 422,020 125,005 2.5% 0.7% 20.1% 19.7% (0.4)% 4.1% 2.4% 14.0% 14.0% 0.0% 16.4% 14.4% 3.7% 4.1% 0.4% Other . . . . . . . . . . . . . . 99,195 102,968 3,773 3.8% 1.7% 3.4% 3.4% 0.0% $1,192,862 $1,245,200 $52,338 4.4% 2.6% 41.2% 41.3% 0.1% 45 Year Ended December 31, 2009 2010 Dollar Change Constant Actual Currency Percentage Change % of Consolidated Revenues 2009 2010 Percentage Change (Favorable)/ Unfavorable Labor . . . . . . . . . . . . . . . . $ 588,383 $ 580,920 $(7,463) 990 Facilities . . . . . . . . . . . . . . Transportation . . . . . . . . . . (2,417) Product Cost of Sales and 405,341 107,406 404,351 109,823 (1.3)% (2.3)% 21.2% 20.1% (1.1)% 0.2% 14.6% 14.0% (0.6)% (2.2)% (2.8)% 4.0% 3.7% (0.3)% Other . . . . . . . . . . . . . . 99,314 99,195 (119) (0.1)% (3.6)% 3.6% 3.4% (0.2)% $1,201,871 $1,192,862 $(9,009) (0.7)% (1.9)% 43.3% 41.2% (2.1)% Labor Labor expense decreased to 19.7% of consolidated revenues for the year ended December 31, 2011 compared to 20.1% for the year ended December 31, 2010. For the year ended December 31, 2011, labor expense was unfavorably impacted by 1.8 percentage points due to currency rate changes. Excluding (1) the effect of currency rate fluctuations and (2) the impact associated with labor cost accruals related to the Brazilian litigation, in which a charge of $7.4 million was recorded in 2010 and a benefit of $3.5 million was recorded in 2011, labor expense increased by 2.6% in 2011 over 2010 primarily due to increased incentive compensation of $8.0 million as well as increased health insurance expenses of $5.0 million. Labor expense decreased to 20.1% of consolidated revenues for the year ended December 31, 2010 compared to 21.2% for the year ended December 31, 2009. For the year ended December 31, 2010 as compared to the year ended December 31, 2009, labor expense was unfavorably impacted by 1.0 percentage points due to currency rate changes. Excluding the effect of currency rate fluctuations, labor expense decreased by 2.3% in 2010 primarily due to productivity gains in our North American Business segment, lower core service levels and lower incentive compensation expense of $12.3 million in the year ended December 31, 2010. Facilities Facilities costs were flat at 14.0% of consolidated revenues for the years ended December 31, 2011 and December 31, 2010. Facilities costs were unfavorably impacted by 1.7 percentage points due to currency rate changes during the year ended December 31, 2011. The largest component of our facilities cost is rent expense, which, on a reported dollar basis, decreased to 12.5% of consolidated storage revenues for the year ended December 31, 2011 compared to 13.0% in the same period in 2010. Other facilities costs increased by approximately $10.1 million, in constant currency terms, for the year ended December 31, 2011 compared to the year ended December 31, 2010, primarily due to increased building maintenance costs of $6.9 million and increased insurance costs of $5.4 million. Facilities costs decreased to 14.0% of consolidated revenues for the year ended December 31, 2010 compared to 14.6% for the year ended December 31, 2009. Facilities costs were unfavorably impacted by 0.7 percentage points due to currency rate changes during the year ended December 31, 2010. The largest component of our facilities cost is rent expense, which decreased on a reported dollar basis to 13.0% of consolidated storage revenues in the year ended December 31, 2010 compared to 13.4% in the same period in 2009. Other facilities costs decreased by approximately $2.0 million, in constant currency terms, for the year ended December 31, 2010 compared to the year ended December 31, 2009 primarily due to decreased building maintenance charges of $2.2 million. 46 Transportation Transportation expenses were unfavorably impacted by 2.0 percentage points due to currency rate changes during the year ended December 31, 2011. Transportation expenses increased by $15.7 million in constant currency terms during the year ended December 31, 2011 compared to the same period in 2010. The increase in transportation costs was primarily a result of increased third party transportation costs of $7.1 million, increased fuel costs of $6.3 million and increased vehicle repair, rental and insurance costs of $2.0 million. Transportation expenses were unfavorably impacted by 0.6 percentage points due to currency rate changes during the year ended December 31, 2010. Transportation expenses decreased by $3.1 million in constant currency terms during the year ended December 31, 2010 compared to the same period in 2009. A decrease of $3.3 million in vehicle lease expense for the year ended December 31, 2010 compared to 2009 was due to the capitalization of leased vehicles upon renewal. The lease cost did not change, but the categorization of charges did, resulting in the cost now being allocated to depreciation and interest. Product Cost of Sales and Other Product cost of sales and other, which includes cartons, media and other service, storage and supply costs, is highly correlated to complementary revenue streams. These costs were unfavorably impacted by 2.1 percentage points of currency rate changes during the year ended December 31, 2011. For 2011, product cost of sales and other increased by $3.8 million as compared to 2010 on an actual basis. Product cost of sales and other was unfavorably impacted by 3.5 percentage points of currency rate changes during the year ended December 31, 2010. For 2010, these costs decreased by $0.1 million as compared to 2009 on an actual basis. Selling, General and Administrative Expenses Selling, general and administrative expenses are comprised of the following expenses (in thousands): Year Ended December 31, 2010 2011 Percentage Change Dollar Change Constant Actual Currency % of Consolidated Revenues 2010 2011 Percentage Change (Favorable)/ Unfavorable General and Administrative . . $446,175 $470,430 $24,255 Sales, Marketing & Account 5.4% 3.9% 15.4% 15.6% 0.2% Management . . . . . . . . . . . Information Technology . . . . . Bad Debt Expense . . . . . . . . . 214,977 99,858 11,801 244,645 110,010 9,506 7.4% 8.1% 0.7% 13.8% 29,668 10,152 10.2% 8.7% 3.5% 3.6% 0.1% (2,295) (19.4)% (20.8)% 0.4% 0.3% (0.1)% $772,811 $834,591 $61,780 8.0% 6.4% 26.7% 27.7% 1.0% 47 Year Ended December 31, 2009 2010 Percentage Change Dollar Change Constant Actual Currency % of Consolidated Revenues 2009 2010 Percentage Change (Favorable)/ Unfavorable General and Administrative . . $433,654 $446,175 $12,521 Sales, Marketing & Account 2.9% 2.1% 15.6% 15.4% (0.2)% Management . . . . . . . . . . . Information Technology . . . . . Bad Debt Expense . . . . . . . . . 208,127 99,159 8,994 214,977 99,858 11,801 6,850 699 2,807 3.3% 7.5% 7.4% (0.1)% 0.7% 1.0% 3.6% 3.5% (0.1)% 31.2% 15.1% 0.3% 0.4% 0.1% $749,934 $772,811 $22,877 3.1% 2.0% 27.0% 26.7% (0.3)% General and Administrative General and administrative expenses increased to 15.6% of consolidated revenues in the year ended December 31, 2011 compared to 15.4% in the year ended December 31, 2010. General and administrative expenses were unfavorably impacted by 1.5 percentage points due to currency rate changes during the year ended December 31, 2011. In constant currency terms, general and administrative expenses increased by $17.8 million in the year ended December 31, 2011 compared to the same period in 2010. The increase was primarily attributable to $15.0 million of advisory fees and other costs in the first and second quarter of 2011 associated with our 2011 proxy contest and a $16.1 million increase in incentive compensation, partially offset by a reduction of $16.2 million in other professional fees within North America related to productivity investments incurred in 2010 and which did not repeat in 2011. General and administrative expenses decreased to 15.4% of consolidated revenues in the year ended December 31, 2010 compared to 15.6% in the year ended December 31, 2009. General and administrative expenses were unfavorably impacted by 0.8 percentage points due to currency rate changes during the year ended December 31, 2010. In constant currency terms, general and administrative expenses increased by $9.4 million in the year ended December 31, 2010 as compared to the same period in 2009. The increase was primarily attributable to increased compensation expense of $8.8 million. The increased compensation during the year ended December 31, 2010 is primarily a result of merit increases, increased medical and other benefits, as well as increased headcount primarily related to our continued investment in our hybrid records management services of $19.6 million, all of which were partially offset by a reduction in incentive compensation of $10.9 million. Sales, Marketing & Account Management Sales, marketing and account management expenses were unfavorably impacted by 1.8 percentage points due to currency rate changes during the year ended December 31, 2011. In constant currency terms, the increase of $26.3 million in the year ended December 31, 2011 is primarily related to increased sales and marketing expenses, primarily related to a planned incremental investment of $20.0 million within North America to sustain the revenue annuity, primarily resulting in increased compensation of $23.9 million, due to increased sales commissions, payroll tax expenses and incentive compensation. Sales, marketing and account management expenses were unfavorably impacted by 1.5 percentage points due to currency rate changes during the year ended December 31, 2010. In constant currency terms, the increase of $5.2 million in the year ended December 31, 2010 is primarily related to $2.9 million of increased marketing costs and $1.5 million of increased professional fees. 48 Information Technology Information technology expenses were unfavorably impacted by 1.5 percentage points due to currency rate changes during the year ended December 31, 2011. In constant currency terms, information technology expenses increased $8.8 million during the year ended December 31, 2011 compared to the same period in 2010 due primarily to an increase in incentive compensation and related payroll taxes of $6.1 million and health insurance and other benefit costs of $2.9 million. Information technology expenses were favorably impacted by 0.3 percentage point due to currency rate changes during the year ended December 31, 2010. In constant currency terms, information technology expenses increased $0.5 million during the year ended December 31, 2010, primarily a result of increased overhead expenses of $5.4 million, partially offset by decreased compensation of $5.3 million, which offset was driven by lower incentive compensation. Bad Debt Expense Consolidated bad debt expense for the year ended December 31, 2011 decreased $2.3 million to $9.5 million (0.3% of consolidated revenues) from $11.8 million (0.4% of consolidated revenues) for the year ended December 31, 2010. We maintain an allowance for doubtful accounts that is calculated based on our past loss experience, current and prior trends in our aged receivables, current economic conditions, and specific circumstances of individual receivable balances. We continue to monitor our customers’ payment activity and make adjustments based on their financial condition and in light of historical and expected trends. Consolidated bad debt expense for the year ended December 31, 2010 increased $2.8 million to $11.8 million (0.4% of consolidated revenues) from $9.0 million (0.3% of consolidated revenues) for the year ended December 31, 2009. Depreciation, Amortization, and (Gain) Loss on Disposal/Write-down of Property, Plant and Equipment, Net Depreciation expense increased $11.9 million and $25.7 million for the year ended December 31, 2011 and 2010, respectively, compared to the year ended December 31, 2010 and 2009, primarily due to additional depreciation expense related to capital expenditures and acquisitions, including storage systems, which include racking, building and leasehold improvements, computer systems, hardware and software, and buildings primarily in our International Business segment. Amortization expense increased $3.4 million for the year ended December 31, 2011, compared to the year ended December 31, 2010, primarily due to an increase of customer relationship intangible assets acquired related to the Poland acquisition. Amortization expense increased $1.3 million for the year ended December 31, 2010, compared to the year ended December 31, 2009, primarily due to the increased amortization of intangible assets, such as customer relationship intangible assets acquired through business combinations. Consolidated gain on disposal/write-down of property, plant and equipment, net of $2.3 million for the year ended December 31, 2011 consisted primarily of (a) a gain of approximately $3.2 million related to the disposition of a facility in Canada and (b) a gain of approximately $3.0 million on the retirement of leased vehicles accounted for as capital lease assets in North America, offset by (c) a loss associated with discontinued use of certain third-party software licenses of approximately $3.5 million (approximately $3.1 million associated with our International Business segment and approximately $0.4 million associated with our North American Business segment). Consolidated gain on disposal/ write-down of property, plant and equipment, net of $11.0 million for the year ended December 31, 2010 consisted primarily of a gain of approximately $10.2 million as a result of the settlement with our insurers in connection with a portion of the property component of our claim related to the Chilean 49 earthquake in the third and fourth quarter of 2010, gains of approximately $3.2 million in North America primarily related to the disposition of certain owned equipment and a gain on disposal of a building in our International Business segment of approximately $1.3 million in the United Kingdom, offset by approximately $1.0 million of asset write-downs associated with our Latin American operations and approximately $2.6 million of impairment losses primarily related to certain owned facilities in North America. Consolidated loss on disposal/write-down of property, plant and equipment, net of $0.2 million for the year ended December 31, 2009, consisted primarily of a gain on disposal of a building in our International Business segment of approximately $1.9 million in France, offset by losses on the write-down of certain facilities of approximately $1.0 million in our North American Business segment, $0.7 million in our International Business segment and $0.3 million in Corporate (associated with discontinued products after implementation). Intangible Impairments During the quarter ended September 30, 2010, prior to our annual goodwill impairment review, we concluded that events occurred and circumstances changed in our former worldwide digital business reporting unit that required us to conduct an impairment review. The primary factors contributing to our conclusion that we had a triggering event and a requirement to reassess our former worldwide digital business reporting unit goodwill for impairment included: (1) a reduction in forecasted revenue and operating results due to continued pressure on key parts of the business as a result of the weak economy; (2) reduced revenue and profit outlook for our eDiscovery service due to smaller average matter size and lower pricing; (3) a decision to discontinue certain software development projects; and (4) the sale of the Domain Name Product Line. As a result of the review, we recorded a provisional goodwill impairment charge associated with our former worldwide digital business reporting unit in the amount of $255.0 million during the quarter ended September 30, 2010. We finalized the estimate in the fourth quarter of 2010, and we recorded an additional impairment of $28.8 million, for a total goodwill impairment charge of $283.8 million. Based on a relative fair value basis, we allocated $85.9 million of this charge to the retained technology escrow services business, which continues to be included in our continuing results of operations. We retained our technology escrow services business, which had previously been reported in the former worldwide digital business segment along with the Digital Business and the Domain Name Product Line. The technology escrow services business is now reported in the North American Business segment. In September 2011, as a result of certain changes we made in the manner in which our European operations are managed, we reorganized our reporting structure and reassigned goodwill among the revised reporting units. As a result of the management and reporting changes, we concluded that we have three reporting units for our European operations: (1) UKI; (2) Western Europe; and (3) Central Europe. Due to these changes, we will perform all future goodwill impairment analysis on the new reporting unit basis. As a result of the restructuring of our reporting units, we concluded that we had an interim triggering event, and, therefore, we performed an interim goodwill impairment test for UKI, Western Europe and Central Europe in the third quarter of 2011 as of August 31, 2011. As required by GAAP, prior to our goodwill impairment analysis, we performed an impairment assessment on the long-lived assets within our UKI, Western Europe and Central Europe reporting units and noted no impairment, except for the Italian Business, which was included in our Western Europe reporting unit, and which is now included in discontinued operations below. Based on our analyses, we concluded that the goodwill of our UKI and Central Europe reporting units was not impaired. Our Western Europe reporting unit’s fair value was less than its carrying value, and, as a result, we recorded a goodwill impairment charge of $46.5 million included as a component of intangible impairments from continuing operations in our consolidated statements of operations for the year ended December 31, 2011. 50 OPERATING INCOME and ADJUSTED OIBDA As a result of the foregoing factors, consolidated operating income increased $23.7 million, or 4.3%, to $571.2 million (18.9% of consolidated revenues) for the year ended December 31, 2011 from $547.5 million (18.9% of consolidated revenues) for the year ended December 31, 2010. As a result of the foregoing factors, consolidated Adjusted OIBDA increased $8.2 million, or 0.9%, to $934.9 million (31.0% of consolidated revenues) for the year ended December 31, 2011 from $926.7 million (32.0% of consolidated revenues) for the year ended December 31, 2010. As a result of the foregoing factors, consolidated operating income increased $2.3 million, or 0.4%, to $547.5 million (18.9% of consolidated revenues) for the year ended December 31, 2010 from $545.2 million (19.7% of consolidated revenues) for the year ended December 31, 2009. As a result of the foregoing factors, consolidated Adjusted OIBDA increased $104.1 million, or 12.7%, to $926.7 million (32.0% of consolidated revenues) for the year ended December 31, 2010 from $822.6 million (29.6% of consolidated revenues) for the year ended December 31, 2009. OTHER EXPENSES, NET Interest Expense, Net Consolidated interest expense, net increased $0.7 million to $205.3 million (6.8% of consolidated revenues) for the year ended December 31, 2011 from $204.6 million (7.1% of consolidated revenues) for the year ended December 31, 2010 primarily due to the issuance of $400.0 million in aggregate principal of our 73⁄4% Senior Subordinated Notes due 2019 (the ‘‘73⁄4% Notes due 2019’’) in September 2011, which was partially offset by the early retirement of $431.3 million of our 73⁄4% Senior Subordinated Notes due 2015 (the ‘‘73⁄4% Notes due 2015’’) during late 2010 and early 2011. We expect that our interest expense will increase in fiscal year 2012 compared to 2011 as a result of the issuance of our 73⁄4% Notes due 2019 as part of a planned increase in leverage to the midpoint of our 3x–4x target leverage ratio range. Our weighted average interest rate was 6.9% at both December 31, 2011 and December 31, 2010 and 7.0% at December 31, 2009. Consolidated interest expense, net decreased $8.0 million to $204.6 million (7.1% of consolidated revenues) for the year ended December 31, 2010 from $212.5 million (7.7% of consolidated revenues) for the year ended December 31, 2009 primarily due to a reduction in year-over-year short-term borrowings on our revolving credit facility, as well as a reduction in our outstanding borrowings due to the early retirement of $200.0 million of our 73⁄4% Notes due 2015 during 2010. Other (Income) Expense, Net (in thousands) Foreign currency transaction losses (gains), net . . . . . . . . . . . . . . . . . . . . Debt extinguishment expense, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5,664 1,792 1,312 $17,352 993 (5,302) $11,688 (799) (6,614) $8,768 $13,043 $ 4,275 Year Ended December 31, 2010 2011 Dollar Change 51 Foreign currency transaction (gains) losses, net . . . . . . . . . . . . . . . . . . . . Debt extinguishment expense, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(12,845) $5,664 1,792 1,312 3,031 (2,785) Year Ended December 31, 2009 2010 Dollar Change $18,509 (1,239) 4,097 $(12,599) $8,768 $21,367 Net foreign currency transaction losses of $17.4 million, based on period-end exchange rates, were recorded in the year ended December 31, 2011. Losses were primarily a result of British pound sterling denominated debt and forward foreign currency swap contracts and changes in the exchange rate of the Euro, Russian Ruble and certain Latin American currencies against the U.S. dollar compared to December 31, 2010, as these currencies relate to our intercompany balances with and between our European and Latin American subsidiaries. Partially offsetting these losses were gains which resulted primarily from our Euro denominated bonds issued by IMI as well as changes in the exchange rate of the British pound sterling against the U.S. dollar compared to December 31, 2010, as these currencies relate to our intercompany balances with and between our United Kingdom subsidiaries. Net foreign currency transaction losses of $5.7 million, based on period-end exchange rates, were recorded in the year ended December 31, 2010. Losses resulted primarily from changes in the exchange rate of the British pounds sterling, the Euro and the Russian Ruble, offset by the Brazilian Real, against the U.S. dollar compared to December 31, 2009, as these currencies relate to our intercompany balances with and between our European and Latin American subsidiaries, and gains associated with our British pound sterling forward contracts, British pound sterling denominated debt and Euro denominated debt issued by IMI. Net foreign currency transaction gains of $12.9 million, based on period-end exchange rates, were recorded in the year ended December 31, 2009. Gains resulted primarily from changes in the exchange rate of the British pounds sterling, Euro, Brazilian Real and Chilean Peso against the U.S. dollar compared to December 31, 2008, as these currencies relate to our intercompany balances with and between our European and Latin American subsidiaries, offset by losses as a result of British pounds sterling and Euro denominated debt and forward foreign currency swap contracts held by our U.S. parent company. During the year ended December 31, 2011 we recorded a gain of approximately $0.9 million in the first quarter of 2011 related to the early extinguishment of $231.3 million of our 73⁄4% Notes due 2015 that were redeemed. This gain consists of original issue premiums, net of deferred financing costs related to our 73⁄4% Notes due 2015 that were redeemed. Additionally, we recorded a charge of $1.8 million in the second quarter of 2011 related to the early retirement of our previous revolving credit and term loan facilities, representing a write-off of deferred financing costs. During the year ended December 31, 2010, we redeemed $200.0 million of the $431.3 million aggregate principal amount outstanding of our 73⁄4% Notes due 2015 at a redemption price of $1,012.92 for each one thousand dollars of principal amount of the notes redeemed, plus accrued and unpaid interest. We recorded a charge to other expense (income), net of $1.8 million in the third quarter of 2010 related to the early extinguishment of our 73⁄4% Notes due 2015 that were redeemed. This charge consists of the call premium and deferred financing costs, net of original issue premiums related to our 73⁄4% Notes due 2015 that were redeemed. During the year ended December 31, 2009, we redeemed our 85⁄8% Senior Subordinated Notes due 2013 and wrote-off $3.0 million in associated deferred financing costs. Other, net for the year ended December 31, 2011 was a gain of $5.3 million, which primarily consists of a $5.9 million gain associated with the fair valuing of the 20% equity interest that we previously held in our Polish joint venture in connection with our acquisition of the remaining 80% 52 interest in January 2011. Other, net in the year ended December 31, 2010 was a $1.3 million loss. Included in the loss for the year ended December 31, 2010 was $4.7 million of losses related to the impact of the change in IME’s fiscal year-end. Since its inception, IME had operated with an October 31 fiscal year-end. IME’s financial results had historically been consolidated with IMI’s results with a two month lag. In order to better align our European processes with the enterprise, effective January 1, 2010, the IME fiscal year-end was changed to December 31 to match the Company’s fiscal year-end. The $4.7 million charge represents the net impact of this change for the two years ended December 31, 2009. Partially offsetting this loss was $1.2 million of gains related to certain trading marketable securities held in a trust for the benefit of employees included in a deferred compensation plan we sponsor. Other, net in the year ended December 31, 2009 primarily consisted of $1.7 million of gains related to certain trading marketable securities held in a trust for the benefit of employees included in a deferred compensation plan we sponsor, in addition to $0.6 million of business interruption proceeds for an owned storage facility in France, which was taken by eminent domain in the first quarter of 2009. Provision for Income Taxes Our effective tax rates for the years ended December 31, 2009, 2010 and 2011 were 32.9%, 50.1% and 30.2%, respectively. The primary reconciling items between the federal statutory rate of 35% and our overall effective tax rate for the year ended December 31, 2011 was the recognition of certain previously unrecognized tax benefits related to tax positions of prior years, expirations of statute of limitation periods and settlements with tax authorities in various jurisdictions and differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates. This benefit was partially offset by state income taxes (net of federal benefit). Additionally, to a lesser extent, a goodwill impairment charge included in income from continuing operations as a component of intangible impairments in our consolidated statements of operations, of which a majority was non-deductible for tax purposes, is a reconciling item that impacts our effective tax rate. The primary reconciling item between the federal statutory rate of 35% and our overall effective tax rate for the year ended December 31, 2010 is a goodwill impairment charge included in income from continuing operations as a component of intangible impairments in our consolidated statements of operations, of which a majority was non-deductible for tax purposes. The negative impact of U.S. legislative changes reducing the expected utilization of foreign tax credits was offset by the recognition of certain previously unrecognized tax benefits due to expirations of statute of limitation periods and settlements with tax authorities in various jurisdictions. Additionally, to a lesser extent, state income taxes (net of federal benefit) and differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates, are also reconciling items and impact our effective tax rate. In 2009, we had significant unrealized foreign exchange gains and losses on intercompany loans and on debt and derivative instruments in different jurisdictions with different tax rates. For 2009, foreign currency gains were recorded in lower tax jurisdictions associated with the marking-to-market of intercompany loan positions while foreign currency losses were recorded in higher tax jurisdictions associated with the marking-to-market of debt and derivative instruments, which reduced the effective tax rate for the year ended December 31, 2009. Our effective tax rate is subject to variability in the future due to, among other items: (1) changes in the mix of income from foreign jurisdictions; (2) tax law changes; (3) volatility in foreign exchange gains and (losses); (4) the timing of the establishment and reversal of tax reserves; and (5) our ability to utilize foreign tax credits that we generate. We are subject to income taxes in the U.S. and numerous foreign jurisdictions. We are subject to examination by various tax authorities in jurisdictions in which we have significant business operations. We regularly assess the likelihood of additional assessments by tax authorities and provide for these matters as appropriate. Although we believe our tax estimates are 53 appropriate, the final determination of tax audits and any related litigation could result in changes in our estimates. Discrete items are recorded in the period they occur. INCOME FROM CONTINUING OPERATIONS As a result of the foregoing factors, consolidated income from continuing operations for the year ended December 31, 2011 increased $79.7 million, or 47.8%, to $246.4 million (8.2% of consolidated revenues) from income from continuing operations of $166.7 million (5.8% of consolidated revenues) for the year ended December 31, 2010. The increase in income from continuing operations is primarily due to the year-over-year decrease of our provision for income taxes as described above and the goodwill impairment charge recorded in fiscal year 2010 associated with our technology escrow services business, which was previously a component of our former worldwide digital business segment, partially offset by the goodwill impairment charge recorded in fiscal year 2011 associated with our Western Europe reporting unit, as well as, the impact of foreign currency exchange rate fluctuations and the year-over-year change in the (gain) loss on disposal/write-down of property, plant and equipment, net. As a result of the foregoing factors, consolidated income from continuing operations for the year ended December 31, 2010 decreased $64.8 million, or 28.0%, to $166.7 million (5.8% of consolidated revenues) from income from continuing operations of $231.5 million (8.3% of consolidated revenues) for the year ended December 31, 2009. The decrease in income from continuing operations is primarily due to the goodwill impairment charge associated with our technology escrow services business, which was previously a component of our former worldwide digital business segment, as well as, foreign currency exchange rate impacts and the impact of the change in IME’s fiscal year-end included in other (income) expense, net and the impact of our tax rate for 2010 and the resulting increase in the provision for income taxes described above. INCOME (LOSS) FROM DISCONTINUED OPERATIONS AND GAIN (LOSS) ON SALE OF DISCONTINUED OPERATIONS Loss from discontinued operations was $(12.1) million, $(219.4) million and $(47.4) million for the years ended December 31, 2009, 2010 and 2011, respectively. We recorded a goodwill impairment charge associated with our former worldwide digital business reporting unit in the amount of $197.9 million during the year ended December 31, 2010 net of the amount allocated to the retained technology escrow services business, based on a relative fair value basis, which continues to be included in our continuing results of operations as previously discussed above. During 2011, we recorded an impairment charge of $4.9 million to write-down the long-lived assets of the New Zealand Business to its estimated net realizable value which is included in loss from discontinued operations. Additionally, we recorded a tax benefit of $7.9 million during 2011 associated with the outside tax basis of the New Zealand Business, which is also reflected in income (loss) from discontinued operations. Additionally, in conjunction with the goodwill impairment analysis performed associated with our Western Europe reporting unit, we performed an impairment test on the long-lived assets of our Italian Business in the third quarter of 2011. The undiscounted cash flows from the Italian Business were lower than the carrying value of the long-lived assets associated with the operations of the Italian Business and resulted in the requirement to fair value the long-lived assets of this lower level component. As a result, we recorded write-offs of other intangible assets, primarily customer relationship values of $8.0 million, and certain write-downs to property, plant and equipment (primarily racking) long-lived assets in Italy of $6.6 million in the third quarter of 2011, which are included in loss from discontinued operations. We allocated $2.5 million of the Western Europe goodwill impairment charge to the Italian Business which is included in loss from discontinued operations for the year ended December 31, 2011. Pursuant to the Digital Sale Agreement, we received approximately $395.4 million in cash, consisting of the initial purchase price of $380.0 million and a preliminary working capital adjustment of approximately $15.4 million, which remains subject to a customary post-closing adjustment based on 54 the amount of working capital at closing. The purchase price for the Digital Sale will be increased on a dollar-for-dollar basis if the working capital balance at the time of closing exceeds the target amount of working capital as set forth in the Digital Sale Agreement and decreased on a dollar-for-dollar basis if such closing working capital balance is less than the target amount. We and Autonomy are in disagreement regarding the working capital adjustment in the Digital Sale Agreement. As a result, as contemplated by the Digital Sale Agreement, the matter is being referred to an independent third party accounting firm for determination of the appropriate adjustment amount. Transaction costs relating to the Digital Sale amounted to approximately $7.4 million. Additionally, $11.1 million of inducements are payable to Autonomy and have been netted against the proceeds in calculating the gain on the Digital Sale. Also, a tax provision of $45.1 million associated with the gain recorded on the Digital Sale was recorded for the year ended December 31, 2011. A gain on sale of discontinued operations in the amount of $243.9 million ($198.7 million, net of tax) was recorded during the year ended December 31, 2011, as a result of the Digital Sale. We completed the sale of the New Zealand Business on October 3, 2011 for a purchase price of approximately $10.0 million. We recorded a gain on the sale of discontinued operations associated with the New Zealand Business of approximately $1.9 million during the fourth quarter of 2011. A gain on sale of discontinued operations of approximately $6.9 million ($2.8 million, net of tax) was recorded during the year ended December 31, 2010 associated with the divestiture of the Domain Name Product Line. NONCONTROLLING INTERESTS For the year ended December 31, 2011, net income attributable to noncontrolling interests resulted in a decrease in net income attributable to Iron Mountain Incorporated of $4.1 million. For the year ended December 31, 2010, net income attributable to noncontrolling interests resulted in a decrease in net income attributable to Iron Mountain Incorporated of $4.9 million. For the year ended December 31, 2009, net income attributable to noncontrolling interests resulted in a reduction to net income attributable to Iron Mountain Incorporated of $1.4 million. These amounts represent our noncontrolling partners’ share of earnings/losses in our majority-owned international subsidiaries that are consolidated in our operating results. Segment Analysis (in thousands) As a result of the disposition of our Digital Business and New Zealand Business and our decision to sell the Italian Business as discussed in Note 14 to Notes to Consolidated Financial Statements, we changed our reportable segments. The most significant of these changes is that the reportable segment previously referred to as the worldwide digital business is no longer reported separately in our management reporting as the operations associated with the Domain Name Product Line and the Digital Business are reported as discontinued operations. Also, the technology escrow services business, which we continue to own and operate and was previously reported in the former worldwide digital business segment, is now reported in the North American Business segment. Additionally, the International Business segment no longer includes the New Zealand Business and the Italian Business as these operations are reported as discontinued operations. Our reportable operating segments are North American Business, International Business and Corporate. See Note 9 to Notes to Consolidated Financial Statements. Our North American Business segment offers information management services throughout the United States and Canada, including the storage of paper documents, as well as other media such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for corporate customers (‘‘Hard Copy’’); the storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (‘‘Data Protection’’); information destruction services (‘‘Destruction’’); the scanning, imaging and document 55 conversion services of active and inactive records (‘‘Hybrid Services’’); the storage, assembly, and detailed reporting of customer marketing literature and delivery to sales offices, trade shows and prospective customers’ sites based on current and prospective customer orders (‘‘Fulfillment’’), and technology escrow services that protect and manage source code. Our International Business segment offers information management services throughout Europe, Latin America and Asia Pacific, including Hard Copy, Data Protection, Destruction and Hybrid Services. Corporate consists of costs related to executive and staff functions, including finance, human resources and information technology, which benefit the enterprise as a whole. These costs are primarily related to the general management of these functions on a corporate level and the design and development of programs, policies and procedures that are then implemented in the individual segments, with each segment bearing its own cost of implementation. Corporate also includes stock-based employee compensation expense associated with all employee stock-based awards. North American Business Year Ended December 31, 2010 2011 Dollar Change Actual Constant Currency Internal Growth Percentage Change Segment Revenue . . . . . . . . . . . . . . . . . $2,193,464 $2,229,143 $35,679 1.6% 1.2% 1.1% Segment Adjusted OIBDA(1) . . . . . . . . $ 969,505 $ 961,973 $ (7,532) (0.8)% (1.2)% Segment Adjusted OIBDA(1) as a Percentage of Segment Revenue . . . 44.2% 43.2% Year Ended December 31, 2009 2010 Dollar Change Actual Constant Currency Internal Growth Percentage Change Segment Revenue . . . . . . . . . . . . . . . . $2,124,964 $2,193,464 $ 68,500 3.2% 2.3% 2.3% Segment Adjusted OIBDA(1) . . . . . . . $ 866,356 $ 969,505 $103,149 11.9% 11.0% Segment Adjusted OIBDA(1) as a Percentage of Segment Revenue . . . . 40.8% 44.2% (1) See Note 9 to Notes to the Consolidated Financial Statements for definition of Adjusted OIBDA and for the basis on which allocations are made and a reconciliation of Adjusted OIBDA to income (loss) from continuing operations before provision (benefit) for income taxes. During the year ended December 31, 2011, revenue in our North American Business segment increased 1.6% over the year ended December 31, 2010, primarily due to internal growth of 1.1%. Internal growth was due to storage internal growth of 2.2% related to increased new sales and lower volume outflows, partially offset by total service internal growth of negative 0.3%. Our core service revenues were constrained by lower service and activity levels partially offset by higher fuel surcharges, yielding negative internal growth of 1.4% for the year ended December 31, 2011, while our complementary service revenue yielded 2.5% internal growth as a result of higher pricing of recycled paper, as well as improved special project and product sales. Additionally, favorable foreign currency rate changes related to the Canadian dollar resulted in increased 2011 revenue, as measured in U.S. dollars, of 0.4% for the year ended December 31, 2011. Adjusted OIBDA as a percentage of segment revenue decreased for the year ended December 31, 2011 compared to the same period in 2010 due mainly to increases in sales and marketing expenses of $27.5 million, inclusive of a planned incremental investment of $20.0 million to sustain the revenue annuity, and higher incentive compensation accruals of $20.6 million, partially offset by a constant currency increase in revenue of 56 $26.0 million and a reduction of $16.2 million in professional fees related to productivity investments incurred in 2010 and which did not repeat in 2011. During the year ended December 31, 2010, revenue in our North American Business segment increased 3.2% over the year ended December 31, 2009, primarily due to internal growth of 2.3%. Total revenue internal growth was comprised of storage internal growth of 2.3% related to increased Hard Copy and Data Protection revenues and service internal growth of 2.4%. Economic factors led to a moderation in our storage growth rate as a result of reduced average net pricing gains due to the current low inflationary environment, episodic destructions in the data protection business and lower new sales and higher destruction rates in our physical business over the past year. Core service revenue growth was also constrained by economic trends and pressures on activity-based services revenues related to the handling and transportation of items in storage. Our core services business yielded negative internal growth of 2.2%, which was more than offset by complementary services revenues internal growth of 16.3%, due primarily to higher recycled paper prices and gains in hybrid service revenues. Additionally, favorable foreign currency rate changes related to Canada resulted in increased 2010 revenue, as measured in U.S. dollars, of 0.9%. Adjusted OIBDA as a percentage of segment revenue increased in 2010 due mainly to productivity gains and disciplined cost management, partially offset by a $5.5 million increase in general and administrative compensation and a $1.4 million increase in bad debt expense. International Business Year Ended December 31, 2010 2011 Percentage Change Dollar Change Actual Constant Currency Internal Growth Segment Revenue . . . . . . . . . . . . . . . . . . . $698,885 $785,560 $86,675 12.4% 7.2% 4.3% Segment Adjusted OIBDA(1) . . . . . . . . . . $130,969 $164,212 $33,243 25.4% 19.0% Segment Adjusted OIBDA(1) as a Percentage of Segment Revenue . . . . . . . 18.7% 20.9% Year Ended December 31, 2009 2010 Percentage Change Dollar Change Actual Constant Currency Internal Growth Segment Revenue . . . . . . . . . . . . . . . . . . . $649,420 $698,885 $49,465 7.6% 4.9% 5.3% Segment Adjusted OIBDA(1) . . . . . . . . . . $120,482 $130,969 $10,487 8.7% 3.0% Segment Adjusted OIBDA(1) as a Percentage of Segment Revenue . . . . . 18.6% 18.7% (1) See Note 9 to Notes to the Consolidated Financial Statements for definition of Adjusted OIBDA and for the basis on which allocations are made and a reconciliation of Adjusted OIBDA to income (loss) from continuing operations before provision (benefit) for income taxes. Revenue in our International Business segment increased 12.4% during the year ended December 31, 2011 over 2010 due to internal growth of 4.3% and foreign currency fluctuations in 2011, primarily in Europe, which resulted in increased 2011 revenue, as measured in U.S. dollars, of approximately 5.1% as compared to 2010. Total internal revenue growth for the segment for the year ended December 31, 2011 was supported by solid 6.2% storage internal growth and total service internal growth of 2.3%. Acquisitions contributed 3.0% of the increase in total reported international revenues in the year ended December 31, 2011, primarily due to our acquisitions in Poland in the first 57 quarter of 2011 and Greece in the second quarter of 2010. Adjusted OIBDA as a percentage of segment revenue increased in the year ended December 31, 2011 compared to the same period in 2010 primarily due to increased operating income from productivity gains, pricing actions and disciplined cost management, offset by $5.9 million of additional productivity investments. Revenue in our International Business segment increased 7.6% during the year ended December 31, 2010 over 2009 due to internal revenue growth of 5.3% supported by storage internal growth of 6.0% and core services internal growth of 2.4%. The impact of acquisitions increased reported revenue by 0.3% in 2010. Foreign currency fluctuations in 2010, primarily in Europe, resulted in increased 2010 revenue, as measured in U.S. dollars, of approximately 2.0% as compared to 2009. Adjusted OIBDA increased in 2010 by $10.5 million compared to the same period in 2009 due to increased operating income from productivity gains, pricing actions and disciplined cost management, partially offset by increased compensation expense of $9.5 million primarily related to investments in our hybrid records management services, as well as one-time cost accruals recorded in 2010 of approximately $7.4 million. Corporate Segment Adjusted OIBDA(1) Segment Adjusted OIBDA(1) as a Percentage of Consolidated Revenue . . . . Year Ended December 31, 2009 2010 2011 from 2009 to 2010 from 2010 from 2009 from 2010 to 2010 to 2011 to 2011 Dollar Change Percentage Change $(164,259) $(173,798) $(191,273) $(9,539) $(17,475) (5.8)% (10.1)% (5.9)% (6.0)% (6.3)% (1) See Note 9 to Notes to the Consolidated Financial Statements for definition of Adjusted OIBDA and for the basis on which allocations are made and a reconciliation of Adjusted OIBDA to income (loss) from continuing operations before provision (benefit) for income taxes. During the year ended December 31, 2011, expenses in the Corporate segment as a percentage of consolidated revenues increased 10.1% over 2010. This increase was primarily due to $15.0 million of advisory fees and other costs associated with our 2011 proxy contest. During the year ended December 31, 2010, expenses in the Corporate segment increased 5.8% over 2009. This increase was primarily driven by increased sales, marketing and account management expenses of $6.0 million, higher professional fees of $2.2 million related to productivity and cost saving initiatives, an insurance deductible of $2.8 million associated with earthquakes, increased stock-based compensation of $2.1 million and increased marketing expenses, partially offset by a reduction in incentive compensation. Liquidity and Capital Resources The following is a summary of our cash balances and cash flows (in thousands) as of and for the years ended December 31, Cash flows from operating activities—continuing operations . . . . . . Cash flows from investing activities—continuing operations . . . . . . Cash flows from financing activities—continuing operations . . . . . . Cash and cash equivalents at the end of year . . . . . . . . . . . . . . . . $ 586,570 (298,699) (128,286) 446,656 $ 603,229 (298,458) (379,711) 258,693 $ 663,514 (302,213) (762,670) 179,845 2009 2010 2011 58 Net cash provided by operating activities from continuing operations was $663.5 million for the year ended December 31, 2011 compared to $603.2 million for the year ended December 31, 2010. The 10.0% increase resulted primarily from an increase in net income, excluding non-cash charges of $31.3 million, a decrease in cash used for working capital of $23.9 million and a decrease in realized foreign exchange losses of $5.1 million over the same period last year. Uses of working capital are primarily related to lower taxes paid from continuing operations, excluding the $52.4 million of taxes paid as a result of the sale of our Digital Business which is classified in discontinued operations, lower amounts paid for cash interest and cash incentive compensation in fiscal year 2011 compared to fiscal year 2010, partially offset by a reduction in cash collections from customers associated with accounts receivable. We expect our cash flows provided by operating activities from continuing operations to decrease in fiscal year 2012 as a result of a reduction in Adjusted OIBDA related to lower recycled paper revenues, combined with higher interest costs and higher incentive compensation payouts compared to fiscal year 2011. Our business requires significant capital expenditures to support our expected revenue growth and ongoing operations as well as new products and services and increased profitability. These expenditures are included in the cash flows from investing activities from continuing operations. The nature of our capital expenditures has evolved over time along with the nature of our business. We make capital expenditures to support a number of different objectives. The majority of our capital goes to support business line growth and our ongoing operations, but we also expend capital to support the development and improvement of products and services and projects designed to increase our profitability. These expenditures are generally small and more discretionary in nature. Cash paid for our capital expenditures, cash paid for acquisitions (net of cash acquired) and additions to customer acquisition costs during the year ended December 31, 2011 amounted to $209.2 million, $75.2 million and $21.7 million, respectively. For the year ended December 31, 2011, capital expenditures, net, cash paid for acquisitions (net of cash acquired) and additions to customer acquisition costs were funded with cash flows provided by operating activities from continuing operations and cash equivalents on hand. Excluding potential future acquisitions, we expect our capital expenditures to be approximately $215.0 million in the year ending December 31, 2012. Included in our estimated capital expenditures for 2012 is approximately $25.0 million of real estate purchases. Net cash used in financing activities from continuing operations was $762.7 million for the year ended December 31, 2011. During 2011, we received (i) $394.0 million in proceeds from the issuance of our 73⁄4% Notes due 2019; (ii) net borrowings under our revolving credit and term loan facilities and other debt of $153.8 million; and (iii) $85.7 million of proceeds from the exercise of stock options and purchases under the employee stock purchase plan. We used the proceeds from these financing transactions and cash on hand: (i) for the early retirement of $231.3 million of our 73⁄4% Notes due 2015; (ii) to repurchase $985.0 million of our common stock; (iii) to pay dividends in the amount of $172.6 million on our common stock; and (iv) to fund debt financing costs of $9.0 million. Our board of directors has authorized up to $1.2 billion in repurchases of our common stock. All purchases are subject to stock price, market conditions, corporate and legal requirements and other factors. As of December 31, 2011, we had a remaining amount available for repurchase under our share repurchase program of $100.7 million, which represents approximately 2% in the aggregate of our outstanding common stock based on the closing price on such date. 59 The following table is a summary of our repurchase activity under all of our share repurchase programs during 2011: Authorizations remaining as of January 1, . . . . . . . . . . . . . . . . . . . . . . . . . Additional Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repurchases paid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repurchases unsettled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31,743,886 109,532 (In thousands) $ 238,532 850,000 (984,469) (3,362) Authorization remaining as of December 31, . . . . . . . . . . . . . . . . . . . . . . . $ 100,701(2) 2011 Shares Amount(1) (1) Amount excludes commissions paid associated with share repurchases. (2) Between January 1, 2012 and February 10, 2012, we repurchased an additional 1.1 million shares of our common stock for an aggregate purchase price of $34.7 million, reducing our remaining authorization to approximately $66.0 million. In February 2010, our board of directors adopted a dividend policy under which we have paid and in the future intend to pay quarterly cash dividends on our common stock. Declaration and payment of future quarterly dividends is at the discretion of our board of directors. In fiscal years 2010 and 2011, our board of directors declared the following dividends: Declaration Date Dividend Per Share Record Date March 25, 2010 . . . . . . . . . . . . . . . June 4, 2010 . . . . . . . . . . . . . . . . . . September 15, 2010 . . . . . . . . . . . . December 10, 2010 . . . . . . . . . . . . . March 11, 2011 . . . . . . . . . . . . . . . June 10, 2011 . . . . . . . . . . . . . . . . . September 8, 2011 . . . . . . . . . . . . . December 1, 2011 . . . . . . . . . . . . . March 25, 2010 $0.0625 June 25, 2010 0.0625 0.0625 September 28, 2010 0.1875 December 27, 2010 March 25, 2011 0.1875 0.2500 June 24, 2011 0.2500 September 23, 2011 0.2500 December 23, 2011 Total Amount (in thousands) $12,720 12,641 12,532 37,514 37,601 50,694 46,877 43,180 Payment Date April 15, 2010 July 15, 2010 October 15, 2010 January 14, 2011 April 15, 2011 July 15, 2011 October 14, 2011 January 13, 2012 We are committed to stockholder payouts through a combination of share buybacks, ongoing quarterly dividends and potential one-time dividends of approximately $2.2 billion through 2013, with approximately $1.2 billion of capital returned to stockholders by May 2012. Through February 10, 2012, we have returned approximately $1.15 billion to stockholders against these commitments. We expect to fund future payouts with cash flows from operations and borrowings under existing and potentially additional debt instruments. With regard to our levels of indebtedness, we plan to operate around the mid-point of our target leverage ratio range of 3x—4x EBITDA (as defined in our revolving credit facility). Financial instruments that potentially subject us to market risk consist principally of cash and cash equivalents (including money market funds and time deposits), restricted cash (primarily U.S. Treasuries) and accounts receivable. The only significant concentrations of liquid investments as of December 31, 2011 relate to cash and cash equivalents and restricted cash held on deposit with five global banks and one ‘‘Triple A’’ rated money market fund which we consider to be large, highly-rated investment-grade institutions. As per our risk management investment policy, we limit exposure to concentration of credit risk by limiting the amount invested in any one mutual fund or financial institution to a maximum of $50.0 million. As of December 31, 2011, our cash and cash equivalents and 60 restricted cash balance was $215.0 million, including a money market fund and time deposits amounting to $181.8 million. A substantial portion of the money market fund is invested in U.S. Treasuries. We are highly leveraged and expect to continue to be highly leveraged for the foreseeable future. Our consolidated debt as of December 31, 2011 was comprised of the following (in thousands): New Revolving Credit Facility(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New Term Loan Facility(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71⁄4% GBP Senior Subordinated Notes due 2014 (the ‘‘71⁄4% Notes’’)(2) . . . . . . . . . . . . . . 65⁄8% Senior Subordinated Notes due 2016 (the ‘‘65⁄8% Notes’’)(2) . . . . . . . . . . . . . . . . . . 71⁄2% CAD Senior Subordinated Notes due 2017 (the ‘‘Subsidiary Notes’’)(3) . . . . . . . . . . 83⁄4% Senior Subordinated Notes due 2018 (the ‘‘83⁄4% Notes’’)(2) . . . . . . . . . . . . . . . . . . 8% Senior Subordinated Notes due 2018 (the ‘‘8% Notes’’)(2) . . . . . . . . . . . . . . . . . . . . . 63⁄4% Euro Senior Subordinated Notes due 2018 (the ‘‘63⁄4% Notes’’)(2) . . . . . . . . . . . . . . 73⁄4% Senior Subordinated Notes due 2019 (the ‘‘73⁄4% Notes due 2019’’)(2) . . . . . . . . . . . 8% Senior Subordinated Notes due 2020 (the ‘‘8% Notes due 2020’’)(2) . . . . . . . . . . . . . . 83⁄8% Senior Subordinated Notes due 2021 (the ‘‘83⁄8% Notes’’)(2) . . . . . . . . . . . . . . . . . . Real Estate Mortgages, Capital Leases and Other (4) . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 96,000 487,500 233,115 318,025 171,273 200,000 49,806 328,750 400,000 300,000 548,346 220,773 Total Long-term Debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less Current Portion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,353,588 (73,320) Long-term Debt, Net of Current Portion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,280,268 (1) The capital stock or other equity interests of most of our U.S. subsidiaries, and up to 66% of the capital stock or other equity interests of our first-tier foreign subsidiaries, are pledged to secure these debt instruments, together with all intercompany obligations of foreign subsidiaries owed to us or to one of our U.S. subsidiary guarantors. (2) Collectively, the ‘‘Parent Notes’’. IMI is the direct obligor on the Parent Notes, which are fully and unconditionally guaranteed, on a senior subordinated basis, by substantially all of its direct and indirect wholly owned U.S. subsidiaries (the ‘‘Guarantors’’). These guarantees are joint and several obligations of the Guarantors. Iron Mountain Canada Corporation (‘‘Canada Company’’) and the remainder of our subsidiaries do not guarantee the Parent Notes. (3) Canada Company is the direct obligor on the Subsidiary Notes, which are fully and unconditionally guaranteed, on a senior subordinated basis, by IMI and the Guarantors. These guarantees are joint and several obligations of IMI and the Guarantors. (4) Includes (a) real estate mortgages of $5.2 million, (b) capital lease obligations of $207.3 million, and (c) other various notes and other obligations, which were assumed by us as a result of certain acquisitions, of $8.2 million. On June 27, 2011, we entered into a new credit agreement to replace the IMI revolving credit facility and the IMI term loan facility, each entered into on April 16, 2007. The new credit agreement consists of (i) revolving credit facilities under which we can borrow, subject to certain limitations as defined in the new credit agreement, up to an aggregate amount of $725.0 million (including Canadian dollars, British pounds sterling and Euros, among other currencies) (the ‘‘New Revolving Credit Facility’’) and (ii) a $500.0 million term loan facility (the ‘‘New Term Loan Facility,’’ and collectively with the New Revolving Credit Facility, the ‘‘New Credit Agreement’’). We have the right to increase the aggregate amount available to be borrowed under the New Credit Agreement up to a maximum of $1.8 billion. The New Revolving Credit Facility is supported by a group of 19 banks. IMI, Iron Mountain Information Management, Inc. (‘‘IMIM’’), Canada Company, IME, Iron Mountain Australia Pty Ltd., Iron Mountain Switzerland Gmbh and any other subsidiary of IMIM designated by IMIM 61 (the ‘‘Other Subsidiaries’’) may, with the consent of the administrative agent, as defined in the New Credit Agreement, borrow under certain of the following tranches of the New Revolving Credit Facility: (a) tranche one in the amount of $400.0 million is available to IMI and IMIM in U.S. dollars, British pounds sterling and Euros, (b) tranche two in the amount of $150.0 million is available to IMI or IMIM in either U.S. dollars or Canadian dollars and available to Canada Company in Canadian dollars and (c) tranche three in the amount of $175.0 million is available to IMI or IMIM and the Other Subsidiaries in U.S. dollars, Canadian dollars, British pounds sterling, Euros and Australian dollars, among others. The New Revolving Credit Facility terminates on June 27, 2016, at which point all revolving credit loans under such facility become due. With respect to the New Term Loan Facility, loan payments are required through maturity on June 27, 2016 in equal quarterly installments of the aggregate annual amounts based upon the following percentage of the original principal amount in the table below (except that each of the first three quarterly installments in the fifth year shall be 10% of the original principal amount and the final quarterly installment in the fifth year shall be 35% of the original principal): Year Ended Percentage June 30, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 27, 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5% 5% 10% 15% 65% The New Term Loan Facility may be prepaid without penalty or premium, in whole or in part, at any time. IMI and IMIM guarantee the obligations of each of the subsidiary borrowers. The capital stock or other equity interests of most of the U.S. subsidiaries, and up to 66% of the capital stock or other equity interests of our first-tier foreign subsidiaries, are pledged to secure the New Credit Agreement, together with all intercompany obligations of foreign subsidiaries owed to us or to one of our U.S. subsidiary guarantors. The interest rate on borrowings under the New Credit Agreement varies depending on our choice of interest rate and currency options, plus an applicable margin, which varies based on certain financial ratios. Additionally, the New Credit Agreement requires the payment of a commitment fee on the unused portion of the revolving credit facility, which fee ranges from between 0.3% to 0.5% based on certain financial ratios, as well as fees associated with any outstanding letters of credit. Proceeds from the New Credit Agreement are for general corporate purposes and were used to repay the previous revolving credit and term loan facilities. We recorded a charge of $1.8 million to other expense (income), net in the second quarter of 2011 related to the early retirement of the previous revolving credit and term loan facilities, representing a write-off of deferred financings costs. As of December 31, 2011, we had $96.0 million of outstanding borrowings under the New Revolving Credit Facility, all of which was denominated in U.S. dollars; we also had various outstanding letters of credit totaling $5.8 million. The remaining availability on December 31, 2011, based on IMI’s leverage ratio, which is calculated based on the last 12 months’ earnings before interest, taxes, depreciation and amortization (‘‘EBITDA’’), and other adjustments as defined in the New Credit Agreement and current external debt, under the New Revolving Credit Facility was $623.2 million. The interest rate in effect under the New Revolving Credit Facility and New Term Loan Facility was 4.0% and 2.3%, respectively, as of December 31, 2011. The New Credit Agreement, our indentures and other agreements governing our indebtedness contain certain restrictive financial and operating covenants, including covenants that restrict our ability to complete acquisitions, pay cash dividends, incur indebtedness, make investments, sell assets and take certain other corporate actions. The covenants do not contain a rating trigger. Therefore, a change in our debt rating would not trigger a default under the New Credit Agreement, our indentures or other agreements governing our indebtedness. The New Credit Agreement, as well as our indentures, use EBITDA-based calculations as primary measures of financial performance, including leverage and fixed 62 charge coverage ratios. IMI’s revolving credit and term leverage ratio was 2.9 and 3.4 as of December 31, 2010 and 2011, respectively, compared to a maximum allowable ratio of 5.5. Similarly, our bond leverage ratio, per the indentures, was 3.4 and 3.9 as of December 31, 2010 and 2011, respectively, compared to a maximum allowable ratio of 6.5. IMI’s revolving credit and term loan fixed charge coverage ratio was 1.5 as of December 31, 2011, compared to a minimum allowable ratio of 1.2. Noncompliance with these leverage and fixed charge coverage ratios would have a material adverse effect on our financial condition and liquidity. Our ability to pay interest on or to refinance our indebtedness depends on our future performance, working capital levels and capital structure, which are subject to general economic, financial, competitive, legislative, regulatory and other factors which may be beyond our control. There can be no assurance that we will generate sufficient cash flow from our operations or that future financings will be available on acceptable terms or in amounts sufficient to enable us to service or refinance our indebtedness or to make necessary capital expenditures. In January 2011, we redeemed the remaining $231.3 million aggregate principal amount outstanding of our 73⁄4% Notes due 2015 at a redemption price of one thousand dollars for each one thousand dollars of principal amount of notes redeemed, plus accrued and unpaid interest. We recorded a gain to other expense (income), net of approximately $0.9 million in the first quarter of 2011 related to the early extinguishment of our 73⁄4% Notes due 2015 that were redeemed. This gain consists of original issue premiums, net of deferred financing costs related to our 73⁄4% Notes due 2015 that were redeemed. On June 2, 2011, we completed the sale of the Digital Business to Autonomy. Pursuant to the Digital Sale Agreement, we received approximately $395.4 million in cash, consisting of the initial purchase price of $380.0 million and a preliminary working capital adjustment of approximately $15.4 million, which remains subject to a customary post-closing adjustment based on the amount of working capital at closing. The purchase price for the Digital Sale will be increased on a dollar-for-dollar basis if the working capital balance at the time of closing exceeds the target amount of working capital as set forth in the Digital Sale Agreement and decreased on a dollar-for-dollar basis if such closing working capital balance is less than the target amount. We and Autonomy are in disagreement regarding the working capital adjustment in the Digital Sale Agreement. As a result, as contemplated by the Digital Sale Agreement, the matter is being referred to an independent third party accounting firm for determination of the appropriate adjustment. Transaction costs related to the Digital Sale amounted to approximately $7.4 million. Additionally, $11.1 million of inducements are payable to Autonomy and have been netted against the proceeds in calculating the gain on the Digital Sale. We used the net proceeds received from the Digital Sale to pay down amounts outstanding under our revolving credit facility and used $52.4 million of the net proceeds to fund cash taxes due as a result of the Digital Sale. In September 2011, we completed an underwritten public offering of $400.0 million in aggregate principal amount of our 73⁄4% Notes due 2019, which were issued at 100% of par. Our net proceeds of $394.0 million after paying the underwriters’ discounts and commissions, were used for general corporate purposes, including funding a portion of the stockholder payout commitments we have made. 63 Contractual Obligations The following table summarizes our contractual obligations as of December 31, 2011 and the anticipated effect of these obligations on our liquidity in future years (in thousands): Capital Lease Obligations . . . . . . . . . . . Long-Term Debt Obligations (excluding Capital Lease Obligations) . . . . . . . . Interest Payments(1) . . . . . . . . . . . . . . . Operating Lease Obligations(2)(3) . . . . Purchase and Asset Retirement Payments Due by Period Total Less than 1 Year 1–3 Years 3–5 Years More than 5 Years $ 207,300 $ 41,028 $ 64,029 $ 26,578 $ 75,665 3,151,895 1,547,822 2,698,542 32,292 223,402 217,634 336,343 428,151 403,095 779,770 369,409 365,486 2,003,490 526,860 1,712,327 Obligations(4) . . . . . . . . . . . . . . . . . . 68,580 36,352 20,346 1,325 10,557 Total(3)(5) . . . . . . . . . . . . . . . . . . . . . . $7,674,139 $550,708 $1,251,964 $1,542,568 $4,328,899 (1) Amounts include variable rate interest payments, which are calculated utilizing the applicable interest rates as of December 31, 2011; see Note 4 to Notes to Consolidated Financial Statements. Amounts also include interest on capital leases. (2) Amounts are offset by sublease income of $10.6 million in total (including $2.3 million, $3.6 million, $2.8 million and $1.9 million, in less than 1 year, 1–3 years, 3–5 years and more than 5 years, respectively). (3) Includes aggregate amounts related to our Italian Business of $2.6 million, $3.7 million, $3.5 million, $8.2 million ($18.0 million in total) in less than 1 year, 1–3 years, 3–5 years and more than 5 years, respectively. (4) In connection with some of our acquisitions, we have potential earn-out obligations that may be payable in the event businesses we acquired meet certain financial objectives. These payments are based on the future results of these operations, and our estimate of the maximum contingent earn-out payments we may be required to make under all such agreements as of December 31, 2011 is approximately $4.5 million. (5) The table above excludes $31.4 million in uncertain tax positions as we are unable to make reasonably reliable estimates of the period of cash settlement, if any, with the respective taxing authorities. We expect to meet our cash flow requirements for the next twelve months from cash generated from operations, existing cash, cash equivalents, borrowings under the New Credit Agreement and other financings, which may include secured credit facilities, securitizations and mortgage or capital lease financings. We expect to meet our long-term cash flow requirements using the same means described above, as well as the potential issuance of debt or equity securities as we deem appropriate. Off-Balance Sheet Arrangements We have no off-balance sheet arrangements as defined in Regulation S-K Item 303(a)(4)(ii). Net Operating Losses and Foreign Tax Credit Carryforwards We have federal net operating loss carryforwards which begin to expire in 2020 through 2025 of $28.2 million ($9.9 million, tax effected) at December 31, 2011 to reduce future federal taxable income. We have an asset for state net operating losses of $7.9 million (net of federal tax benefit), which begins 64 to expire in 2012 through 2025, subject to a valuation allowance of approximately 99%. We have assets for foreign net operating losses of $40.3 million, with various expiration dates, subject to a valuation allowance of approximately 69%. We also have foreign tax credits of $56.6 million, which begin to expire in 2014 through 2019, subject to a valuation allowance of approximately 65%. U.S. legislative changes in 2010 reduced the expected utilization of foreign tax credits which resulted in the requirement for a valuation allowance. Inflation Certain of our expenses, such as wages and benefits, insurance, occupancy costs and equipment repair and replacement, are subject to normal inflationary pressures. Although to date we have been able to offset inflationary cost increases through increased operating efficiencies and the negotiation of favorable long-term real estate leases, we can give no assurance that we will be able to offset any future inflationary cost increases through similar efficiencies, leases or increased storage or service charges. Item 7A. Quantitative and Qualitative Disclosures About Market Risk. Market Risk Financial instruments that potentially subject us to market risk consist principally of cash and cash equivalents (including money market funds and time deposits), restricted cash (primarily U.S. Treasuries) and accounts receivable. The only significant concentrations of liquid investments as of December 31, 2011 relate to cash and cash equivalents and restricted cash held on deposit with five global banks and one ‘‘Triple A’’ rated money market fund which we consider to be large, highly-rated investment-grade institutions. As per our risk management investment policy, we limit exposure to concentration of credit risk by limiting the amount invested in any one mutual fund or financial institution to a maximum of $50.0 million. As of December 31, 2011, our cash and cash equivalents and restricted cash balance was $215.0 million, including a money market fund and time deposits amounting to $181.8 million. A substantial portion of the money market fund is invested in U.S. Treasuries. Interest Rate Risk Given the recurring nature of our revenues and the long-term nature of our asset base, we have the ability and the preference to use long-term, fixed interest rate debt to finance our business, thereby helping to preserve our long-term returns on invested capital. We target approximately 75% of our debt portfolio to be fixed with respect to interest rates. Occasionally, we will use interest rate swaps as a tool to maintain our targeted level of fixed rate debt. See Notes 3 and 4 to Notes to Consolidated Financial Statements. As of December 31, 2011, we had $586.7 million of variable rate debt outstanding with a weighted average variable interest rate of approximately 2.6%, and $2,766.9 million of fixed rate debt outstanding. As of December 31, 2011, approximately 82.5% of our total debt outstanding was fixed. If the weighted average variable interest rate on our variable rate debt had increased by 1%, our net income for the year ended December 31, 2011 would have been reduced by approximately $3.4 million. See Note 4 to Notes to Consolidated Financial Statements for a discussion of our long-term indebtedness, including the fair values of such indebtedness as of December 31, 2011. Currency Risk Our investments in IME, Canada Company, Iron Mountain Mexico, SA de RL de CV, Iron Mountain South America, Ltd., Iron Mountain Australia Pty Ltd. and our other international investments may be subject to risks and uncertainties related to fluctuations in currency valuation. Our reporting currency is the U.S. dollar. However, our international revenues and expenses are generated in the currencies of the countries in which we operate, primarily the Euro, Canadian dollar 65 and British pound sterling. Declines in the value of the local currencies in which we are paid relative to the U.S. dollar will cause revenues in U.S. dollar terms to decrease and dollar-denominated liabilities to increase in local currency. The impact of currency fluctuations on our earnings is mitigated significantly by the fact that most operating and other expenses are also incurred and paid in the local currency. We also have several intercompany obligations between our foreign subsidiaries and IMI and our U.S.-based subsidiaries. In addition, Iron Mountain Switzerland GmbH, our foreign subsidiaries and IME also have intercompany obligations between them. These intercompany obligations are primarily denominated in the local currency of the foreign subsidiary. We have adopted and implemented a number of strategies to mitigate the risks associated with fluctuations in currency valuations. One strategy is to finance certain of our international subsidiaries with debt that is denominated in local currencies, thereby providing a natural hedge. In determining the amount of any such financing, we take into account local tax strategies, among other factors. Another strategy we utilize is for IMI or IMIM to borrow in foreign currencies to hedge our intercompany financing activities. In addition, on occasion, we enter into currency swaps to temporarily or permanently hedge an overseas investment, such as a major acquisition, to lock in certain transaction economics. We have implemented these strategies for our foreign investments in the United Kingdom, Continental Europe and Canada. Specifically, through our 150.0 million British pounds sterling denominated 71⁄4% Senior Subordinated Notes due 2014 and our 255.0 million 63⁄4% Euro Senior Subordinated Notes due 2018, we effectively hedge most of our outstanding intercompany loans denominated in British pounds sterling and Euros. Canada Company has financed its capital needs through direct borrowings in Canadian dollars under the Credit Agreement and its 175.0 million CAD denominated 71⁄2% Senior Subordinated Notes due 2017. This creates a tax efficient natural currency hedge. In the third quarter of 2007, we designated a portion of our 63⁄4% Euro Senior Subordinated Notes due 2018 issued by IMI as a hedge of net investment of certain of our Euro denominated subsidiaries. As a result, we recorded $8.6 million ($5.4 million, net of tax) of foreign exchange gains related to the ‘‘marking-to-market’’ of such debt to currency translation adjustments which is a component of accumulated other comprehensive items, net included in equity for the year ended December 31, 2011. As of December 31, 2011, net gains of $13.4 million are recorded in accumulated other comprehensive items, net associated with this net investment hedge. We have also entered into a number of separate forward contracts to hedge our exposures to British pounds sterling and Australian dollars. As of December 31, 2011, we had an outstanding forward contract to purchase $195.6 million U.S. dollars and sell 125.0 million British pounds sterling to hedge our intercompany exposures with IME. As of December 31, 2011, we had an outstanding forward contract to purchase $75.1 million U.S. dollars and sell 73.0 million Australian dollars to hedge our intercompany exposures with our Australian subsidiary. At the maturity of the forward contracts, we may enter into new forward contracts to hedge movements in the underlying currencies. At the time of settlement, we either pay or receive the net settlement amount from the forward contract and recognize this amount in other expense (income), net in the accompanying statement of operations as a realized foreign exchange gain or loss. We have not designated these forward contracts as hedges. At the end of each month, we mark the outstanding forward contracts to market and record an unrealized foreign exchange gain or loss for the mark-to-market valuation. During the year ended December 31, 2011, there was $1.1 million in net cash disbursements included in cash from operating activities from continuing operations related to settlements associated with these foreign currency forward contracts. We recorded net gains in connection with these forward contracts of $1.2 million (including an unrealized foreign exchange gain of $2.0 million related to certain British pound sterling forward contracts and an unrealized foreign exchange gain of $0.8 million related to the Australian dollar forward contract offset by an unrealized foreign exchange loss of $0.4 million related to a British pound sterling forward contract) in other expense (income), net in the accompanying statement of 66 operations as of December 31, 2011, respectively. As of December 31, 2011, except as noted above, our currency exposures to intercompany balances are not hedged. The impact of devaluation or depreciating currency on an entity depends on the residual effect on the local economy and the ability of an entity to raise prices and/or reduce expenses. Due to our constantly changing currency exposure and the potential substantial volatility of currency exchange rates, we cannot predict the effect of exchange fluctuations on our business. The effect of a change in foreign exchange rates on our net investment in foreign subsidiaries is reflected in the ‘‘Accumulated Other Comprehensive Items, net’’ component of equity. A 10% depreciation in year-end 2011 functional currencies, relative to the U.S. dollar, would result in a reduction in our equity of approximately $79.8 million. Item 8. Financial Statements and Supplementary Data. The information required by this item is included in Item 15(a) of this Annual Report on Form 10-K. Item 9. Changes in and Disagreements With Accountants on Accounting and Financial Disclosure. None. Item 9A. Controls and Procedures. Disclosure Controls and Procedures The term ‘‘disclosure controls and procedures’’ is defined in Rules 13a-15(e) and 15d-15(e) of the Exchange Act. These rules refer to the controls and other procedures of a company that are designed to ensure that information is recorded, processed, summarized and communicated to management, including its principal executive and principal financial officers, as appropriate to allow timely decisions regarding what is required to be disclosed by a company in the reports that it files under the Exchange Act. As of December 31, 2011 (the ‘‘Evaluation Date’’), we carried out an evaluation, under the supervision and with the participation of our management, including our chief executive officer and chief financial officer, of the effectiveness of our disclosure controls and procedures. Based upon that evaluation, our chief executive officer and chief financial officer concluded that, as of the Evaluation Date, our disclosure controls and procedures were not effective due to a material weakness in our internal control over identification and monitoring of price reduction clauses in certain U.S. government customer contracts as described below. Management’s Report on Internal Control over Financial Reporting Our management is responsible for establishing and maintaining adequate internal control over financial reporting, as such term is defined in Rules 13a-15(f) and 15d-15(f) of the Exchange Act. Due to their inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Projections of any evaluation of effectiveness to future periods are subject to the risks that controls may become inadequate because of changes in conditions or that the degree of compliance with policies or procedures may deteriorate. Under the supervision and with the participation of our management, including our chief executive officer and chief financial officer, we conducted an evaluation of the effectiveness of our internal control over financial reporting based on the framework in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. Based on this evaluation, our management concluded that our internal control over financial reporting was not effective as of December 31, 2011 because of the material weakness described below. A material weakness is a deficiency, or combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of our annual or interim consolidated financial statements will not be prevented or 67 detected on a timely basis. In our assessment of the effectiveness of internal control over financial reporting at December 31, 2011, we identified the following material weakness: We did not maintain adequate and effective internal control in the area of identifying and monitoring price reduction clauses in certain U.S. government customer contracts. In 2011, we discovered, in conjunction with a government contract renewal, as more fully discussed in Note 10.h. to Notes to Consolidated Financial Statements, that we did not have a control in place to appropriately identify and monitor price reduction clauses of certain U.S. government customer contracts. The material weakness contributed to management’s conclusion that an immaterial restatement of our consolidated financial statements was appropriate, as more fully discussed in Note 2.y. to Notes to Consolidated Financial Statements. Total revenue under U.S. government contracts for the year ended December 31, 2011 was less than $75 million. Remediation of Material Weakness in Internal Control over Financial Reporting To address the material weakness in our internal control over financial reporting described above, we performed additional analyses and other post-closing procedures designed to provide reasonable assurance that our consolidated financial statements were prepared in accordance with GAAP. As a result of these procedures, we believe that the consolidated financial statements included in this Annual Report on Form 10-K as of and for the year ended December 31, 2011 fairly present, in all material respects, our financial condition, results of operations and cash flow for the periods presented, in conformity with GAAP. We will continue to take appropriate and reasonable steps to make necessary improvements to our internal control over financial reporting including: (cid:127) Hiring a government contract compliance specialist. (cid:127) Developing and implementing a process to appropriately identify government contracts with price reduction clauses. (cid:127) Developing and implementing procedures to track and monitor benchmark pricing and calculating any related price reductions under these contracts. We have begun our remediation efforts and we expect these efforts, which include design, implementation and testing, to continue throughout fiscal year 2012. We believe that the remediation measures described above will strengthen our internal control over financial reporting and remediate the material weakness we have identified. We are committed to continuing to improve our internal control processes and will continue to diligently review our financial controls and procedures. The effectiveness of our internal control over financial reporting has been audited by Deloitte & Touche LLP, an independent registered public accounting firm, as stated in their report which is included in this Annual Report on Form 10-K. 68 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Board of Directors and Stockholders of Iron Mountain Incorporated We have audited the internal control over financial reporting of Iron Mountain Incorporated and subsidiaries (the ‘‘Company’’) as of December 31, 2011, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on that risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion. A company’s internal control over financial reporting is a process designed by, or under the supervision of, the company’s principal executive and principal financial officers, or persons performing similar functions, and effected by the company’s board of directors, management, and other personnel to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements. Because of the inherent limitations of internal control over financial reporting, including the possibility of collusion or improper management override of controls, material misstatements due to error or fraud may not be prevented or detected on a timely basis. Also, projections of any evaluation of the effectiveness of the internal control over financial reporting to future periods are subject to the risk that the controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate. A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting, such that there is a reasonable possibility that a material misstatement of a company’s annual or interim financial statements will not be prevented or detected on a timely basis. The following material weakness has been identified and included in management’s assessment: the Company did not maintain adequate and effective internal control in the area of identifying and monitoring price reduction clauses in certain U.S. government customer contracts. This material weakness was considered in determining the nature, timing, and extent of audit tests applied in our audit of the Company’s consolidated financial statements as of and for the year ended December 31, 2011 and this report does not affect our report on such financial statements. 69 In our opinion, because of the effect of the material weakness identified above on the achievement of the objectives of the control criteria, the Company has not maintained effective internal control over financial reporting as of December 31, 2011, based on the criteria established in Internal Control— Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated financial statements as of and for the year ended December 31, 2011 of the Company and our report dated February 28, 2012 expressed an unqualified opinion on those financial statements. /s/ DELOITTE & TOUCHE LLP Boston, Massachusetts February 28, 2012 70 Changes in Internal Control over Financial Reporting There have been no changes in our internal control over financial reporting during the quarter ended December 31, 2011 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Item 9B. Other Information. None. 71 PART III Item 10. Directors, Executive Officers and Corporate Governance. The information required by Item 10 is incorporated by reference to our Proxy Statement. Item 11. Executive Compensation. The information required by Item 11 is incorporated by reference to our Proxy Statement. Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters. The information required by Item 12 is incorporated by reference to our Proxy Statement. Item 13. Certain Relationships and Related Transactions, and Director Independence. The information required by Item 13 is incorporated by reference to our Proxy Statement. Item 14. Principal Accountant Fees and Services. The information required by Item 14 is incorporated by reference to our Proxy Statement. Item 15. Exhibits and Financial Statement Schedules. PART IV (a) Financial Statements and Financial Statement Schedules filed as part of this report: A. Iron Mountain Incorporated Report of Independent Registered Public Accounting Firm . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Balance Sheets, December 31, 2010 and 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Statements of Operations, Years Ended December 31, 2009, 2010 and 2011 . . . . . . Consolidated Statements of Comprehensive Income (Loss), Years Ended December 31, 2009, 2010 and 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consolidated Statements of Equity, Years Ended December 31, 2009, 2010 and 2011 . . . . . . . . . Consolidated Statements of Cash Flows, Years Ended December 31, 2009, 2010 and 2011 . . . . . . Notes to Consolidated Financial Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 73 74 75 76 77 78 79 (b) Exhibits filed as part of this report: As listed in the Exhibit Index following the signature page hereof. 72 REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM To the Board of Directors and Stockholders of Iron Mountain Incorporated We have audited the accompanying consolidated balance sheets of Iron Mountain Incorporated and subsidiaries (the ‘‘Company’’) as of December 31, 2011 and 2010, and the related consolidated statements of operations, comprehensive income (loss), equity and cash flows for each of the three years in the period ended December 31, 2011. These financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of Iron Mountain Incorporated and subsidiaries as of December 31, 2011 and 2010, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2011, in conformity with accounting principles generally accepted in the United States of America. We have also audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the Company’s internal control over financial reporting as of December 31, 2011, based on the criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission and our report dated February 28, 2012 expressed an adverse opinion on the Company’s internal control over financial reporting because of a material weakness. /s/ DELOITTE & TOUCHE LLP Boston, Massachusetts February 28, 2012 73 IRON MOUNTAIN INCORPORATED CONSOLIDATED BALANCE SHEETS (In thousands, except share and per share data) ASSETS Current Assets: Cash and cash equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restricted cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts receivable (less allowances of $20,747 and $23,277 as of December 31, 2010 and 2011, respectively) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . December 31, 2010 2011 $ 258,693 35,105 $ 179,845 35,110 524,326 44,225 136,905 213,208 543,467 43,235 105,537 7,256 914,450 Total Current Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,212,462 Property, Plant and Equipment: Property, plant and equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less—Accumulated depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4,161,410 (1,693,166) 4,232,594 (1,825,511) Property, Plant and Equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,468,244 2,407,083 Other Assets, net: Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer relationships and acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred financing costs Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total Other Assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,279,561 379,808 29,146 27,686 19,486 2,735,687 2,254,268 410,149 35,798 19,510 — 2,719,725 Total Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 6,416,393 $ 6,041,258 LIABILITIES AND EQUITY Current Liabilities: Current portion of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ Total Current Liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Long-term Debt, net of current portion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Long-term Liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred Rent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Commitments and Contingencies (see Note 10) Equity: Iron Mountain Incorporated Stockholders’ Equity: Preferred stock (par value $0.01; authorized 10,000,000 shares; none issued and 96,081 143,765 382,670 190,713 61,474 874,703 2,912,126 86,605 95,860 492,464 1,770 $ 73,320 156,381 418,831 197,181 3,317 849,030 3,280,268 53,169 97,177 507,358 — outstanding) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . — — Common stock (par value $0.01; authorized 400,000,000 shares; issued and outstanding 200,064,066 shares and 172,140,966 shares as of December 31, 2010 and 2011, respectively) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional paid-in capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Retained earnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated other comprehensive items, net . . . . . . . . . . . . . . . . . . . . . . . . . . Total Iron Mountain Incorporated Stockholders’ Equity . . . . . . . . . . . . . . . . . Noncontrolling Interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,001 1,228,655 685,310 29,482 1,945,448 7,417 1,721 343,603 902,567 (2,203) 1,245,688 8,568 Total Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,952,865 1,254,256 Total Liabilities and Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 6,416,393 $ 6,041,258 The accompanying notes are an integral part of these consolidated financial statements. 74 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF OPERATIONS (In thousands, except per share data) Year Ended December 31, 2009 2010 2011 Revenues: Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,533,792 1,240,592 $1,598,718 1,293,631 $1,682,990 1,331,713 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,774,384 2,892,349 3,014,703 Operating Expenses: Cost of sales (excluding depreciation and amortization) . . . . . Selling, general and administrative . . . . . . . . . . . . . . . . . . . . . Depreciation and amortization . . . . . . . . . . . . . . . . . . . . . . . Intangible Impairments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss (Gain) on disposal/write-down of property, plant and equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Total Operating Expenses . . . . . . . . . . . . . . . . . . . . . . . . . Operating Income (Loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interest Expense, Net (includes Interest Income of $2,563, $1,785 and $2,313 in 2009, 2010 and 2011, respectively) . . . . . Other (Income) Expense, Net . . . . . . . . . . . . . . . . . . . . . . . . . . Income (Loss) from Continuing Operations Before Provision (Benefit) for Income Taxes . . . . . . . . . . Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . . . . . . . Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . Income (Loss) from Discontinued Operations, Net of Tax . . . . . Gain (Loss) on Sale of Discontinued Operations, Net of Tax . . . Net Income (Loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less: Net Income (Loss) Attributable to Noncontrolling 1,201,871 749,934 277,186 — 1,192,862 772,811 304,205 85,909 1,245,200 834,591 319,499 46,500 168 (10,987) (2,286) 2,229,159 545,225 2,344,800 547,549 2,443,504 571,199 212,545 (12,599) 204,559 8,768 205,256 13,043 345,279 113,762 231,517 (12,138) — 219,379 334,222 167,483 166,739 (219,417) — 352,900 106,488 246,412 (47,439) 200,619 (52,678) 399,592 Interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,429 4,908 4,054 Net Income (Loss) Attributable to Iron Mountain Incorporated . $ 217,950 $ (57,586) $ 395,538 Earnings (Losses) per Share—Basic: Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . Total Income (Loss) from Discontinued Operations . . . . . . . . . . Net Income (Loss) Attributable to Iron Mountain Incorporated . Earnings (Losses) per Share—Diluted: Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . Total Income (Loss) from Discontinued Operations . . . . . . . . . . Net Income (Loss) Attributable to Iron Mountain Incorporated . $ $ $ $ $ $ 1.14 $ 0.83 $ (0.06) $ (1.09) $ 1.07 1.13 $ $ (0.29) $ 0.83 $ (0.06) $ (1.09) $ 1.07 $ (0.29) $ 1.27 0.79 2.03 1.26 0.78 2.02 Weighted Average Common Shares Outstanding—Basic . . . . . . . Weighted Average Common Shares Outstanding—Diluted . . . . . 202,812 204,271 201,991 201,991 194,777 195,938 Dividends Declared per Common Share . . . . . . . . . . . . . . . . . . $ — $ 0.3750 $ 0.9375 The accompanying notes are an integral part of these consolidated financial statements. 75 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (In thousands) Net Income (Loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Comprehensive Income (Loss): Foreign Currency Translation Adjustments . . . . . . . . . . . . . . . . . . . Total Other Comprehensive Income (Loss) . . . . . . . . . . . . . . . . . . . . Year Ended December 31, 2009 2010 2011 $219,379 $(52,678) $399,592 69,455 69,455 2,288 2,288 (32,616) (32,616) Comprehensive Income (Loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288,834 (50,390) 366,976 Comprehensive Income (Loss) Attributable to Noncontrolling Interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,008 5,375 3,123 Comprehensive Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $286,826 $(55,765) $363,853 The accompanying notes are an integral part of these consolidated financial statements. 76 IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF EQUITY (In thousands, except share data) Iron Mountain Incorporated Stockholders’ Equity Total Comprehensive Income (Loss) Common Stock Voting Shares Amounts Additional Paid-in Capital Accumulated Other Retained Comprehensive Noncontrolling Earnings Items, Net Interests $ — 201,931,332 $2,019 $1,250,064 $ 600,353 $(41,215) $ 3,548 — 1,615,425 69,455 219,379 $288,834 — — — — — 16 — — — — — 48,593 — — — — — 217,950 68,876 — — — — — — — — — — 2,150,760 $ — 203,546,757 2,035 1,298,657 818,303 27,661 Balance, December 31, 2008 . . . . . . . . . $1,814,769 Issuance of shares under employee stock purchase plan and option plans and stock-based compensation, including tax benefit of $5,532 . . . . . . . . . . . . . . 48,609 Comprehensive Income (Loss): . . . . . Currency translation adjustment Net income (loss) . . . . . . . . . . . . . . 69,455 219,379 Comprehensive Income (Loss) . . . . . . . Noncontrolling interests equity contributions . . . . . . . . . . . . . . . . . . . . . . Noncontrolling interests dividends 578 (2,030) Balance, December 31, 2009 . . . . . . . . . Issuance of shares under employee stock purchase plan and option plans and stock-based compensation, including tax benefit of $2,252 . . . . . . . . . . . . . . Stock options issued in connection with acquisition . . . . . . . . . . . . . . . . . . Stock repurchases . . . . . . . . . . . . . . . Parent cash dividends declared . . . . . . . Comprehensive Income (Loss): . . . . . Currency translation adjustment Net income (loss) . . . . . . . . . . . . . . 2,288 (52,678) Comprehensive Income (Loss) . . . . . . . 2,288 (52,678) $ (50,390) Noncontrolling interests dividends . . . . . (2,062) — — — — 39,530 1,997 (111,563) (75,407) — — — — 1,281,332 — (4,764,023) — 13 — (47) — — — — — 39,517 — 1,997 (111,516) — — — (75,407) — — — (57,586) — — — — — — — — 1,821 — — — Balance, December 31, 2010 . . . . . . . . . Issuance of shares under employee stock purchase plan and option plans and stock-based compensation, including tax benefit of $919 . . . . . . . . . . . . . . . Stock repurchases . . . . . . . . . . . . . . . Parent cash dividends declared . . . . . . . Comprehensive Income (Loss): 1,952,865 $ — 200,064,066 2,001 1,228,655 685,310 29,482 102,986 (988,318) (178,281) — — — 3,930,318 (31,853,418) — 39 (319) — 102,947 (987,999) — — — (178,281) — — — Currency translation adjustment . . . . . Net income (loss) . . . . . . . . . . . . . . (32,616) 399,592 Comprehensive Income (Loss) . . . . . . . (32,616) 399,592 $366,976 Noncontrolling interests equity contributions . . . . . . . . . . . . . . . . . . . . . . Noncontrolling interests dividends 215 (2,187) — — — — — — — — — — — — — 395,538 (31,685) — — — — — — — — — — Balance, December 31, 2011 . . . . . . . . . $1,254,256 172,140,966 $1,721 $ 343,603 $ 902,567 $ (2,203) $ 8,568 The accompanying notes are an integral part of these consolidated financial statements. 77 — 579 1,429 — 578 (2,030) 4,104 — — — — 467 4,908 — (2,062) 7,417 — — — (931) 4,054 — 215 (2,187) IRON MOUNTAIN INCORPORATED CONSOLIDATED STATEMENTS OF CASH FLOWS (In thousands) Year Ended December 31, 2009 2010 2011 Cash Flows from Operating Activities: Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss (Income) from discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Gain) Loss on sale of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 219,379 12,138 — $ (52,678) 219,417 — $ 399,592 47,439 (200,619) Adjustments to reconcile net income (loss) to cash flows from operating activities: Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization (includes deferred financing costs and bond discount of $5,117, $5,357 and $6,318 in 2009, 2010 and 2011, respectively) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intangible impairments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stock-based compensation expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Provision for deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss (Gain) on early extinguishment of debt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loss (Gain) on disposal/write-down of property, plant and equipment, net . . . . . . . . . . . . . . . Foreign currency transactions and other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changes in Assets and Liabilities (exclusive of acquisitions): Accounts receivable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other current assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses, deferred revenue and other current liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets and long-term liabilities Cash Flows from Operating Activities—Continuing Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Operating Activities—Discontinued Operations Cash Flows from Operating Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities: Capital expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash paid for acquisitions, net of cash acquired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Investment in restricted cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additions to customer relationship and acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . . Investment in joint ventures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from sales of property and equipment and other, net . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities—Continuing Operations . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities—Discontinued Operations . . . . . . . . . . . . . . . . . . . . . 253,061 278,760 290,638 29,242 — 15,210 30,335 3,031 168 (12,690) (14,897) (22,052) 10,180 45,200 18,265 586,570 30,341 616,911 (287,917) (1,518) — (10,741) (3,114) 4,591 (298,699) (25,367) 30,802 85,909 17,274 37,666 1,792 (10,987) 18,043 11,793 (8,811) (547) (38,072) 12,868 603,229 21,911 625,140 (258,849) (13,841) (35,102) (13,202) — 22,536 (298,458) (134,212) 35,179 46,500 17,250 3,389 993 (2,286) 24,298 (20,799) 5,299 7,069 15,629 (6,057) 663,514 (48,076) 615,438 (209,155) (75,246) (5) (21,703) (335) 4,231 (302,213) 380,721 Cash Flows from Investing Activities Cash Flows from Financing Activities: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (324,066) (432,670) 78,508 Repayment of revolving credit and term loan facilities and other debt . . . . . . . . . . . . . . . . . . Proceeds from revolving credit and term loan facilities and other debt . . . . . . . . . . . . . . . . . Early retirement of senior subordinated notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net proceeds from sales of senior subordinated notes . . . . . . . . . . . . . . . . . . . . . . . . . . . Debt financing (repayment to) and equity contribution from (distribution to) noncontrolling interests, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Stock repurchases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parent cash dividends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Proceeds from exercise of stock options and employee stock purchase plan . . . . . . . . . . . . . . Excess tax benefits from stock-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Payment of debt financing costs Cash Flows from Financing Activities—Continuing Operations . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Financing Activities—Discontinued Operations . . . . . . . . . . . . . . . . . . . . . Cash Flows from Financing Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Effect of Exchange Rates on Cash and Cash Equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . Increase (Decrease) in Cash and Cash Equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash and Cash Equivalents, Beginning of Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (283,318) 33,944 (447,874) 539,688 1,064 — — 24,233 5,532 (1,555) (128,286) (1,406) (129,692) 5,133 168,286 278,370 (101,884) 53,567 (202,584) — 169 (111,563) (37,893) 18,225 2,252 — (379,711) (1,523) (381,234) 801 (187,963) 446,656 Cash and Cash Equivalents, End of Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 446,656 $ 258,693 Supplemental Information: Cash Paid for Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 216,673 $ 226,463 Cash Paid for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 87,062 $ 139,072 Non-Cash Investing and Financing Activities: Capital Leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 72,120 $ 30,367 Accrued Capital Expenditures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 53,701 $ 41,222 (2,017,174) 2,170,979 (231,255) 394,000 698 (984,953) (172,616) 85,742 919 (9,010) (762,670) (1,138) (763,808) (8,986) (78,848) 258,693 179,845 203,035 147,998 30,090 43,696 43,180 $ $ $ $ $ $ Dividends Payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unsettled Purchases of Parent Common Stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ $ — $ 37,514 — $ — $ 3,364 The accompanying notes are an integral part of these consolidated financial statements. 78 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, 2011 (In thousands, except share and per share data) 1. Nature of Business The accompanying financial statements represent the consolidated accounts of Iron Mountain Incorporated, a Delaware corporation (‘‘IMI’’), and its subsidiaries. We are a global full-service provider of information management and related services for all media in various locations throughout North America, Europe, Latin America and Asia Pacific. We have a diversified customer base comprised of commercial, legal, banking, health care, accounting, insurance, entertainment and government organizations. In August 2010, IMI divested the domain name management product line of our digital business (the ‘‘Domain Name Product Line’’). On June 2, 2011, IMI completed the sale (the ‘‘Digital Sale’’) of our online backup and recovery, digital archiving and eDiscovery solutions businesses of our digital business (the ‘‘Digital Business’’) to Autonomy Corporation plc, a corporation formed under the laws of England and Wales (‘‘Autonomy’’), pursuant to a purchase and sale agreement dated as of May 15, 2011 among IMI, certain subsidiaries of IMI and Autonomy (the ‘‘Digital Sale Agreement’’). The financial position, operating results and cash flows of the Domain Name Product Line and the Digital Business, for all periods presented, including the gains on the sales, have been reported as discontinued operations for financial reporting purposes. Additionally, on October 3, 2011, we sold our records management business in New Zealand (the ‘‘New Zealand Business’’), and in December 2011, we committed to a plan to sell our records management business in Italy (the ‘‘Italian Business’’). The financial position, operating results and cash flows of the New Zealand and Italian Businesses, including the gain on the sale of the New Zealand Business, for all periods presented, have been reported as discontinued operations for financial reporting purposes. See Note 14 for a further discussion of these events. 2. Summary of Significant Accounting Policies a. Principles of Consolidation and Change in Accounting Principle The accompanying financial statements reflect our financial position, results of operations and cash flows on a consolidated basis. Prior to January 1, 2010, the financial position and results of operations of the operating subsidiaries of Iron Mountain Europe (Group) Limited (collectively referred to as ‘‘IME’’), our European business, were consolidated based on IME’s fiscal year ended October 31. Effective January 1, 2010, we changed the fiscal year-end (and the reporting period for consolidation purposes) of IME to coincide with IMI’s fiscal year-end of December 31. We believe that the change in accounting principle related to the elimination of the two-month reporting lag for IME is preferable because it results in more contemporaneous reporting of events and results related to IME. In accordance with applicable accounting literature, a change in subsidiary year-end is treated as a change in accounting principle and requires retrospective application. The impact of the change was not material to the results of operations for the previously reported annual and interim periods prior to January 1, 2010, and, thus, those results have not been revised. There is, however, a charge of $4,711 recorded to other expense (income), net in the year ended December 31, 2010 to recognize the immaterial difference arising from the change. Had the annual financial statements been revised, operating income (loss), income (loss) from continuing operations before provision (benefit) for income taxes and net income (loss) attributable to Iron Mountain Incorporated in calendar 2009 would have been increased by $3,714, $7,041 and $4,957, respectively. In addition, revenue, operating income (loss), 79 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) income (loss) from continuing operations before provision (benefit) for income taxes and net income (loss) attributable to Iron Mountain Incorporated for the year ended December 31, 2010 would not have changed materially had we not eliminated the two-month reporting lag. There were no significant, infrequent or unusual items in the IME two-month period ended December 31, 2009. All intercompany account balances have been eliminated. b. Use of Estimates The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America (‘‘GAAP’’) requires us to make estimates, judgments and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses, and related disclosure of contingent assets and liabilities at the date of the financial statements and for the period then ended. On an ongoing basis, we evaluate the estimates used. We base our estimates on historical experience, actuarial estimates, current conditions and various other assumptions that we believe to be reasonable under the circumstances. These estimates form the basis for making judgments about the carrying values of assets and liabilities and are not readily apparent from other sources. Actual results may differ from these estimates. c. Cash, Cash Equivalents and Restricted Cash Cash and cash equivalents include cash on hand and cash invested in short-term securities, which have remaining maturities at the date of purchase of less than 90 days. Cash and cash equivalents are carried at cost, which approximates fair value. We have restricted cash associated with a collateral trust agreement with our insurance carrier that was entered into in 2010 related to our worker’s compensation self-insurance program. The restricted cash subject to this agreement was $35,105 and $35,110 as of December 31, 2010 and 2011, respectively, and is included in current assets on our consolidated balance sheets. Restricted cash consists primarily of U.S. Treasuries. d. Foreign Currency Local currencies are considered the functional currencies for our operations outside the U.S., with the exception of certain foreign holding companies and our financing center in Switzerland, whose functional currencies are the U.S. dollar. In those instances where the local currency is the functional currency, assets and liabilities are translated at period-end exchange rates, and revenues and expenses are translated at average exchange rates for the applicable period. Resulting translation adjustments are reflected in the accumulated other comprehensive items, net component of Iron Mountain Incorporated Stockholders’ Equity and Noncontrolling Interests. The gain or loss on foreign currency transactions, calculated as the difference between the historical exchange rate and the exchange rate at the applicable measurement date, including those related to (a) our 71⁄4% GBP Senior Subordinated Notes due 2014, (b) our 63⁄4% Euro Senior Subordinated Notes due 2018, (c) the borrowings in certain foreign currencies under our revolving credit agreement, and (d) certain foreign currency denominated intercompany obligations of our foreign subsidiaries to us and between our foreign subsidiaries, which are not considered permanently invested, are included in other expense (income), net, on our consolidated statements of operations. The total gain or loss on foreign currency transactions amounted 80 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) to a net gain of $12,845, a net loss of $5,664 and a net loss of $17,352 for the years ended December 31, 2009, 2010 and 2011, respectively. e. Derivative Instruments and Hedging Activities Every derivative instrument is required to be recorded in the balance sheet as either an asset or a liability measured at its fair value. Periodically, we acquire derivative instruments that are intended to hedge either cash flows or values which are subject to foreign exchange or other market price risk and not for trading purposes. We have formally documented our hedging relationships, including identification of the hedging instruments and the hedged items, as well as our risk management objectives and strategies for undertaking each hedge transaction. Given the recurring nature of our revenues and the long-term nature of our asset base, we have the ability and the preference to use long-term, fixed interest rate debt to finance our business, thereby preserving our long-term returns on invested capital. We target approximately 75% of our debt portfolio to be fixed with respect to interest rates. Occasionally, we may use interest rate swaps as a tool to maintain our targeted level of fixed rate debt. In addition, we may use borrowings in foreign currencies, either obtained in the U.S. or by our foreign subsidiaries, to hedge foreign currency risk associated with our international investments. Sometimes we enter into currency swaps to temporarily hedge an overseas investment, such as a major acquisition, while we arrange permanent financing or to hedge our exposure due to foreign currency exchange movements related to our intercompany accounts with and between our foreign subsidiaries. As of December 31, 2010 and 2011, none of our derivative instruments contained credit-risk related contingent features. f. Property, Plant and Equipment Property, plant and equipment are stated at cost and depreciated using the straight-line method with the following useful lives: Building and building improvements . . . . . . . . . . . . . . . . . . . . . . . Leasehold improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Racking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warehouse equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Furniture and fixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer hardware and software . . . . . . . . . . . . . . . . . . . . . . . . . 5 to 40 years 10 years or the life of the lease, whichever is shorter 2 to 20 years 3 to 10 years 2 to 10 years 2 to 10 years 3 to 5 years 81 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Property, plant and equipment (including capital leases in the respective category), at cost, consist of the following: December 31, 2010 2011 Land . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Buildings and building improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leasehold improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Racking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warehouse equipment/vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Furniture and fixtures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Computer hardware and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Construction in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 170,576 1,064,478 469,324 1,368,218 362,663 76,971 548,453 100,727 $ 172,454 1,109,176 474,965 1,420,180 355,951 79,193 527,585 93,090 $4,161,410 $4,232,594 Minor maintenance costs are expensed as incurred. Major improvements which extend the life, increase the capacity or improve the safety or the efficiency of property owned are capitalized. Major improvements to leased buildings are capitalized as leasehold improvements and depreciated. We develop various software applications for internal use. Computer software costs associated with internal use software are expensed as incurred until certain capitalization criteria are met. Payroll and related costs for employees who are directly associated with, and who devote time to, the development of internal use computer software projects (to the extent time is spent directly on the project) are capitalized and depreciated over the estimated useful life of the software. Capitalization begins when the design stage of the application has been completed and it is probable that the application will be completed and used to perform the function intended. Depreciation begins when the software is placed in service. Computer software costs that are capitalized are periodically evaluated for impairment. During the years ended December 31, 2009 and 2011, we wrote-off $600 (primarily in Corporate) and $3,500 (approximately $3,050 associated with our International Business segment and approximately $450 associated with our North American Business segment), respectively, of previously deferred software costs associated with internal use software development projects that were discontinued after implementation, which resulted in a loss on disposal/write-down of property, plant and equipment, net in the accompanying consolidated statement of operations. Entities are required to record the fair value of a liability for an asset retirement obligation in the period in which it is incurred. Asset retirement obligations represent the costs to replace or remove tangible long-lived assets required by law, regulatory rule or contractual agreement. When the liability is initially recorded, the entity capitalizes the cost by increasing the carrying amount of the related long-lived asset, which is then depreciated over the useful life of the related asset. The liability is increased over time through income such that the liability will equate to the future cost to retire the long-lived asset at the expected retirement date. Upon settlement of the liability, an entity either settles the obligation for its recorded amount or realizes a gain or loss upon settlement. Our obligations are primarily the result of requirements under our facility lease agreements which generally have ‘‘return to 82 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) original condition’’ clauses which would require us to remove or restore items such as shred pits, vaults, demising walls and office build-outs, among others. The significant assumptions used in estimating our aggregate asset retirement obligation are the timing of removals, the probability of a requirement to perform, estimated cost and associated expected inflation rates that are consistent with historical rates and credit-adjusted risk-free rates that approximate our incremental borrowing rate. A reconciliation of liabilities for asset retirement obligations (included in other long-term liabilities) is as follows: December 31, 2010 2011 Asset Retirement Obligations, beginning of the year . . . . . . . . . . . . . . . . . . . . . . . Liabilities Incurred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Liabilities Settled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accretion Expense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change in Probability Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign Currency Exchange Movement $10,734 531 (70) 1,254 (2,745) (239) $ 9,465 300 (774) 1,327 (176) (26) Asset Retirement Obligations, end of the year . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 9,465 $10,116 g. Goodwill and Other Intangible Assets Goodwill and intangible assets with indefinite lives are not amortized but are reviewed annually for impairment or more frequently if impairment indicators arise. Other than goodwill, we currently have no intangible assets that have indefinite lives and which are not amortized. Separable intangible assets that are not deemed to have indefinite lives are amortized over their useful lives. We periodically assess whether events or circumstances warrant a change in the life over which our intangible assets are amortized. We have selected October 1 as our annual goodwill impairment review date. We performed our annual goodwill impairment review as of October 1, 2009, 2010 and 2011 and noted no impairment of goodwill. However, as a result of interim triggering events as discussed below, we recorded provisional goodwill impairment charges in each of the third quarters of 2010 and 2011 in conjunction with the Digital Sale and associated with our Western European operations, respectively. These provisional goodwill impairment charges were finalized in the fourth quarters of the 2010 and 2011 fiscal years, respectively. As of December 31, 2011, no factors were identified that would alter our October 1, 2011 goodwill assessment. In making this assessment, we relied on a number of factors including operating results, business plans, anticipated future cash flows, transactions and marketplace data. There are inherent uncertainties related to these factors and our judgment in applying them to the analysis of goodwill impairment. When changes occur in the composition of one or more reporting units, the goodwill is reassigned to the reporting units affected based on their relative fair values. As discussed at Note 14, we recorded a goodwill impairment charge in 2010 associated with our former worldwide digital business reporting unit. For the year ended December 31, 2010, we allocated $85,909 of this charge to the technology escrow services business based on a relative fair value basis. 83 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) This charge continues to be included in our continuing results of operations as a component of intangible impairments in our consolidated statements of operations as we retained this business following the Digital Sale. Our technology escrow services business had previously been reported in the former worldwide digital business segment and is now reported in the North American Business segment. In September 2011, as a result of certain changes we made in the manner in which our European operations are managed, we reorganized our reporting structure and reassigned goodwill among the revised reporting units. Previously, we tested goodwill impairment at the European level on a combined basis. As a result of the management and reporting changes, we concluded that we have three reporting units for our European operations: (1) the United Kingdom, Ireland and Norway (‘‘UKI’’); (2) Belgium, France, Germany, Luxembourg, Netherlands and Spain (‘‘Western Europe’’); and (3) the remaining countries in Europe (‘‘Central Europe’’). Due to these changes, we will perform all future goodwill impairment analysis on the new reporting unit basis. As a result of the restructuring of our reporting units, we concluded that we had an interim triggering event, and, therefore, we performed an interim goodwill impairment test for UKI, Western Europe and Central Europe in the third quarter of 2011 as of August 31, 2011. As required by GAAP, prior to our goodwill impairment analysis, we performed an impairment assessment on the long-lived assets within our UKI, Western Europe and Central Europe reporting units and noted no impairment, except for the Italian Business, which was included in our Western Europe reporting unit, and which is now included in discontinued operations as discussed in Note 14. Based on our analyses, we concluded that the goodwill of our UKI and Central Europe reporting units was not impaired. Our UKI and Central Europe reporting units had fair values that exceed their carrying values by 15.1% and 4.9%, respectively, as of August 31, 2011. Central Europe is still in the investment stage and accordingly its fair value does not exceed its carrying value by a significant margin at this point in time. A deterioration of the UKI or Central Europe businesses or their failure to achieve the forecasted results could lead to impairments in future periods. Our Western Europe reporting unit’s fair value was less than its carrying value, and, as a result, we recorded a goodwill impairment charge of $46,500 included as a component of intangible impairments from continuing operations in our consolidated statements of operations for the year ended December 31, 2011. A tax benefit of approximately $5,449 was recorded associated with the Western Europe goodwill impairment charge for the year ended December 31, 2011 and is included in the provision (benefit) for income taxes from continuing operations in the accompanying consolidated statement of operations. See Note 14 for the portion of the charge allocated to the Italian Business based on a relative fair value basis. Our reporting units at which level we performed our goodwill impairment analysis as of October 1, 2010 were as follows: North America; Europe; Latin America; Australia; Joint Ventures (which includes India, the various joint ventures in Southeast Asia and Russia (referred to as ‘‘Joint Ventures’’)); and Business Process Management (‘‘BPM’’). Given their similar economic characteristics, products, customers and processes, (1) the United Kingdom, Ireland and Norway and (2) the countries of Continental Europe (excluding Joint Ventures), each a reporting unit, have been aggregated as Europe and tested as one for goodwill impairment. As of December 31, 2010, the carrying value of goodwill, net amounted to $1,750,420, $438,344, $29,787 and $61,010 for North America, Europe, Latin America and Australia, respectively. Our Joint Ventures and BPM reporting units had no goodwill as of 84 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) December 31, 2010. Our reporting units at which level we performed our goodwill impairment analysis as of October 1, 2011 were as follows: North America; UKI; Western Europe; Central Europe; Latin America; Australia; and Joint Ventures. As of December 31, 2011, the carrying value of goodwill, net amounted to $1,748,879, $306,150, $46,439, $63,781, $27,322, and $61,697 for North America, UKI, Western Europe, Central Europe, Latin America and Australia, respectively. Our Joint Ventures reporting unit has no goodwill as of December 31, 2011. Our North America, Latin America and Australia reporting units had estimated fair values as of October 1, 2011 that exceeded their carrying values by greater than 40%. Reporting unit valuations have been calculated using an income approach based on the present value of future cash flows of each reporting unit or a combined approach based on the present value of future cash flows and market and transaction multiples of revenues and earnings. The income approach incorporates many assumptions including future growth rates, discount factors, expected capital expenditures and income tax cash flows. Changes in economic and operating conditions impacting these assumptions could result in goodwill impairments in future periods. In conjunction with our annual goodwill impairment reviews, we reconcile the sum of the valuations of all of our reporting units to our market capitalization as of such dates. 85 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) The changes in the carrying value of goodwill attributable to each reportable operating segment for the years ended December 31, 2010 and 2011 is as follows: Gross Balance as of December 31, 2009 . . . . . . . . . . . . . . . . . . Non-deductible goodwill acquired during the year . . . . . . . . . . . Adjustments to purchase reserves . . . . . . . . . . . . . . . . . . . . . . . Fair value and other adjustments(1) . . . . . . . . . . . . . . . . . . . . . Currency effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross Balance as of December 31, 2010 . . . . . . . . . . . . . . . . . . Deductible goodwill acquired during the year . . . . . . . . . . . . . . Non-deductible goodwill acquired during the year . . . . . . . . . . . Fair value and other adjustments(2) . . . . . . . . . . . . . . . . . . . . . Currency effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . North American Business International Physical Business $1,996,959 1,700 (401) 2,553 11,238 2,012,049 1,398 — 2,161 (5,367) $565,717 4,030 — 164 (27,532) 542,379 — 35,207 (865) (12,677) Total Consolidated $2,562,676 5,730 (401) 2,717 (16,294) 2,554,428 1,398 35,207 1,296 (18,044) Gross Balance as of December 31, 2011 . . . . . . . . . . . . . . . . . . $2,010,241 $564,044 $2,574,285 Accumulated Amortization Balance as of December 31, 2009 . . Goodwill impairment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 175,158 85,909 562 $ 14,199 — (961) $ 189,357 85,909 (399) Accumulated Amortization Balance as of December 31, 2010 . . Goodwill impairment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Currency effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261,629 — (267) 13,238 46,500 (1,083) 274,867 46,500 (1,350) Accumulated Amortization Balance as of December 31, 2011 . . $ 261,362 $ 58,655 $ 320,017 Net Balance as of December 31, 2009 . . . . . . . . . . . . . . . . . . . $1,821,801 $551,518 $2,373,319 Net Balance as of December 31, 2010 . . . . . . . . . . . . . . . . . . . $1,750,420 $529,141 $2,279,561 Net Balance as of December 31, 2011 . . . . . . . . . . . . . . . . . . . $1,748,879 $505,389 $2,254,268 Accumulated Goodwill Impairment Balance as of December 31, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accumulated Goodwill Impairment Balance as of December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ $ 85,909 $ — $ 85,909 85,909 $ 46,500 $ 132,409 (1) Fair value and other adjustments primarily include $(711) of adjustments to property, plant and equipment, net, customer relationships and deferred income taxes, as well as $1,428 of cash paid related to prior year’s acquisitions and $2,000 of contingent earn-out obligations accrued and unpaid as of December 31, 2010 related to a 2007 acquisition. (2) Fair value and other adjustments primarily include $(835) of adjustments to property, plant and equipment, net, customer relationships and deferred income taxes, as well as $131 of cash paid related to prior year’s acquisitions and $2,000 of contingent earn-out obligations accrued and unpaid as of December 31, 2011 related to a 2007 acquisition. 86 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) h. Long-Lived Assets We review long-lived assets and all amortizable intangible assets for impairment whenever events or changes in circumstances indicate the carrying amount of such assets may not be recoverable. Recoverability of these assets is determined by comparing the forecasted undiscounted net cash flows of the operation to which the assets relate to their carrying amount. The operations are generally distinguished by the business segment and geographic region in which they operate. If the operation is determined to be unable to recover the carrying amount of its assets, then intangible assets are written down first, followed by the other long-lived assets of the operation, to fair value. Fair value is determined based on discounted cash flows or appraised values, depending upon the nature of the assets. Consolidated loss on disposal/write-down of property, plant and equipment, net of $168 in the year ended December 31, 2009 consisted primarily of a gain on disposal of a building in our International Business segment of approximately $1,900 in France, offset by losses on the write-down of certain facilities of approximately $1,000 in our North American Business segment, $700 in our International Business segment and $300 in Corporate (associated with discontinued products after implementation). Consolidated gain on disposal/write-down of property, plant and equipment, net of $10,987 in the year ended December 31, 2010 consisted primarily of a gain of approximately $10,200 as a result of the settlement with our insurers in connection with a portion of the property component of our claim related to the Chilean earthquake in the third and fourth quarter of 2010, gains of approximately $3,200 in North America primarily related to the disposition of certain owned equipment and a gain on disposal of a building in our International Business segment of approximately $1,300 in the United Kingdom, offset by approximately $1,000 of asset write-downs associated with our Latin American operations and approximately $2,600 of impairment losses primarily related to certain owned facilities in North America. Consolidated gain on disposal/write-down of property, plant and equipment, net of $2,286 in the year ended December 31, 2011 consisted primarily of a gain of approximately $3,200 related to the disposition of a facility in Canada and a gain of approximately $3,000 on the retirement of leased vehicles accounted for as capital lease assets associated with our North American Business segment, offset by a loss associated with discontinued use of certain third-party software licenses of approximately $3,500 (approximately $3,050 associated with our International Business segment and approximately $450 associated with our North American Business segment). i. Customer Relationships and Acquisition Costs and Other Intangible Assets Costs related to the acquisition of large volume accounts are capitalized. Initial costs incurred to transport the boxes to one of our facilities, which includes labor and transportation charges, are amortized over periods ranging from one to 30 years (weighted average of 25 years at December 31, 2011), and are included in depreciation and amortization in the accompanying consolidated statements of operations. Payments to a customer’s current records management vendor or direct payments to a customer are amortized over periods ranging from one to 10 years (weighted average of four years at December 31, 2011) to the storage and service revenue line items in the accompanying consolidated statements of operations. If the customer terminates its relationship with us, the unamortized cost is charged to expense or revenue. However, in the event of such termination, we generally collect, and record as income, permanent removal fees that generally equal or exceed the amount of the 87 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) unamortized costs. Customer relationship intangible assets acquired through business combinations, which represents the majority of the balance, are amortized over periods ranging from 10 to 30 years (weighted average of 19 years at December 31, 2011). Amounts allocated in purchase accounting to customer relationship intangible assets are calculated based upon estimates of their fair value utilizing an income approach based on the present value of future cash flows. Other intangible assets, including noncompetition agreements, acquired core technology and trademarks, are capitalized and amortized over periods ranging from two to 10 years (weighted average of seven years at December 31, 2011). The gross carrying amount and accumulated amortization are as follows: Gross Carrying Amount December 31, 2010 2011 Customer relationship and acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other intangible assets (included in other assets, net) . . . . . . . . . . . . . . . . . . . . $533,223 7,014 $593,901 6,761 Accumulated Amortization Customer relationship and acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other intangible assets (included in other assets, net) . . . . . . . . . . . . . . . . . . . . $153,415 4,348 $183,752 4,899 The amortization expense for the years ended December 31, 2009, 2010 and 2011 are as follows: Year Ended December 31, 2009 2010 2011 Customer relationship and acquisition costs: Amortization expense included in depreciation and amortization . . . . . Amortization expense charged to revenues . . . . . . . . . . . . . . . . . . . . . $23,104 8,096 $24,435 9,710 $27,900 10,100 Other intangible assets: Amortization expense included in depreciation and amortization . . . . . 1,021 1,010 961 Estimated amortization expense for existing intangible assets (excluding deferred financing costs, which are amortized through interest expense, of $5,969, $5,969, $5,512, $5,322 and $3,978 for 2012, 2013, 2014, 2015 and 2016, respectively) for the next five succeeding fiscal years is as follows: Estimated Amortization Included in Depreciation and Amortization Charged to Revenues 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $30,505 29,618 29,077 28,758 28,461 $6,279 4,149 2,601 1,187 440 88 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) j. Deferred Financing Costs Deferred financing costs are amortized over the life of the related debt using the effective interest rate method. If debt is retired early, the related unamortized deferred financing costs are written off in the period the debt is retired to other expense (income), net. As of December 31, 2010 and 2011, gross carrying amount of deferred financing costs was $50,242 and $54,826, respectively, and accumulated amortization of those costs was $21,096 and $19,028, respectively, and was recorded in other assets, net in the accompanying consolidated balance sheet. k. Accrued Expenses Accrued expenses (with items greater than 5% of total current liabilities shown separately) consist of the following: December 31, 2010 2011 Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Payroll and vacation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Incentive compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Self-insured liabilities (Note 10.b.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 59,774 76,979 26,285 43,901 29,484 146,247 $ 59,268 75,384 62,550 39,358 4,957 177,314 $382,670 $418,831 l. Revenues Our revenues consist of storage revenues as well as service revenues and are reflected net of sales and value added taxes. Storage revenues, which are considered a key performance indicator for the information management services industry, consist primarily of recurring periodic charges related to the storage of materials or data (generally on a per unit basis). Service revenues are comprised of charges for related core service activities and a wide array of complementary products and services. Included in core service revenues are: (1) the handling of records, including the addition of new records, temporary removal of records from storage, refiling of removed records and the destruction of records; (2) courier operations, consisting primarily of the pickup and delivery of records upon customer request; (3) secure shredding of sensitive documents; and (4) other recurring services, including hybrid services and recurring project revenues. Our complementary services revenues include special project work, customer termination and permanent withdrawal fees, data restoration projects, fulfillment services, consulting services, technology services and product sales (including specially designed storage containers and related supplies). Our secure shredding revenues include the sale of recycled paper (included in complementary services revenues), the price of which can fluctuate from period to period, adding to the volatility and reducing the predictability of that revenue stream. We recognize revenue when the following criteria are met: persuasive evidence of an arrangement exists, services have been rendered, the sales price is fixed or determinable and collectability of the resulting receivable is reasonably assured. Storage and service revenues are recognized in the month 89 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) the respective storage or service is provided, and customers are generally billed on a monthly basis on contractually agreed-upon terms. Amounts related to future storage or prepaid service contracts for customers where storage fees or services are billed in advance are accounted for as deferred revenue and recognized ratably over the applicable storage or service period or when the service is performed. Revenue from the sales of products, which is included as a component of service revenues, is recognized when products are shipped to the customer and title has passed to the customer. Revenues from the sales of products have historically not been significant. m. Rent Normalization We have entered into various leases for buildings that expire over various terms. Certain leases have fixed escalation clauses (excluding those tied to the consumer price index or other inflation-based indices) or other features (including return to original condition, primarily in the United Kingdom) which require normalization of the rental expense over the life of the lease resulting in deferred rent being reflected in the accompanying consolidated balance sheets. In addition, we have assumed various above and below market leases in connection with certain of our acquisitions. The difference between the present value of these lease obligations and the market rate at the date of the acquisition was recorded as a deferred rent liability or other long-term asset and is being amortized over the remaining lives of the respective leases. n. Stock-Based Compensation We record stock-based compensation expense, utilizing the straight-line method, for the cost of stock options, restricted stock, restricted stock units, performance units and shares of stock issued under the employee stock purchase plan (together, ‘‘Employee Stock-Based Awards’’). Stock-based compensation expense for Employee Stock-Based Awards included in the accompanying consolidated statements of operations for the years ended December 31, 2009, 2010 and 2011 was $18,703, including $3,493 in discontinued operations, ($14,716 after tax or $0.07 per basic and diluted share), $20,378, including $3,104 in discontinued operations, ($15,672 after tax or $0.08 per basic and diluted share) and $17,510, including $260 in discontinued operations, ($8,834 after tax or $0.05 per basic and diluted share), respectively. Stock-based compensation expense for Employee Stock-Based Awards included in the accompanying consolidated statements of operations related to continuing operations is as follows: Year Ended December 31, 2009 2010 2011 Cost of sales (excluding depreciation and amortization) . . . . . . . . . . . . . Selling, general and administrative expenses . . . . . . . . . . . . . . . . . . . . . . $ 248 14,962 $ 730 16,544 $ 914 16,336 Total stock-based compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $15,210 $17,274 $17,250 The benefits associated with the tax deductions in excess of recognized compensation cost are required to be reported as a financing cash flow. This requirement reduces reported operating cash flows and increases reported financing cash flows. As a result, net financing cash flows from continuing 90 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) operations included $5,532, $2,252 and $919 for the years ended December 31, 2009, 2010 and 2011, respectively, from the benefits of tax deductions in excess of recognized compensation cost. The tax benefit of any resulting excess tax deduction increases the Additional Paid-in Capital (‘‘APIC’’) pool. Any resulting tax deficiency is deducted from the APIC pool. Stock Options Under our various stock option plans, options were granted with exercise prices equal to the market price of the stock on the date of grant. The majority of our options become exercisable ratably over a period of five years and generally have a contractual life of ten years, unless the holder’s employment is sooner terminated. Certain of the options we issue become exercisable ratably over a period of ten years and have a contractual life of 12 years, unless the holder’s employment is sooner terminated. As of December 31, 2011, ten-year vesting options represented 7.3% of total outstanding options. Beginning in 2011, certain of the options we issue become exercisable ratably over a period of three years and have a contractual life of ten years, unless the holder’s employment is sooner terminated. As of December 31, 2011, three-year vesting options represented 11.0% of total outstanding options. Our non-employee directors are considered employees for purposes of our stock option plans and stock option reporting. Options granted to our non-employee directors generally become exercisable after one year. In December 2008, we amended each of the Iron Mountain Incorporated 2002 Stock Incentive Plan, the Iron Mountain Incorporated 1997 Stock Option Plan, the LiveVault Corporation 2001 Stock Incentive Plan and the Stratify, Inc. 1999 Stock Plan (each a ‘‘Plan’’ and, collectively, the ‘‘Plans’’) to provide that any unvested options and other awards granted under each respective Plan shall vest immediately should an employee be terminated by the Company, or terminate his or her own employment for good reason (as defined in each Plan), in connection with a vesting change in control (as defined in each Plan). The Mimosa Systems, Inc. 2009 Equity Incentive Plan and the Mimosa Systems, Inc. 2003 Stock Plan were similarly amended in June 2010. A total of 37,536,442 shares of common stock have been reserved for grants of options and other rights under our various stock incentive plans. The number of shares available for grant at December 31, 2011 was 7,112,835. The weighted average fair value of options granted in 2009, 2010 and 2011 was $9.72, $7.71 and $7.42 per share, respectively. These values were estimated on the date of grant using the Black-Scholes option pricing model. The following table summarizes the weighted average assumptions used for grants in the year ended December 31: Weighted Average Assumptions 2009 2010 2011 Expected volatility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Risk-free interest rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expected dividend yield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expected life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32.1% 2.64% None 6.4 Years 32.8% 2.48% 1.2% 6.4 Years 33.4% 2.40% 3% 6.3 Years 91 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Expected volatility is calculated utilizing daily historical volatility over a period that equates to the expected life of the option. The risk-free interest rate was based on the U.S. Treasury interest rates whose term is consistent with the expected life of the stock options. Beginning in the first quarter of 2010, expected dividend yield was considered in the option pricing model as a result of our new dividend program. The expected life (estimated period of time outstanding) of the stock options granted is estimated using the historical exercise behavior of employees. A summary of option activity for the year ended December 31, 2011 is as follows: Outstanding at December 31, 2010 . . . . . . . . . . . . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exercised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Expired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weighted Average Remaining Contractual Term Aggregate Intrinsic Value Weighted Average Exercise Price $24.30 28.60 21.78 25.90 27.72 Options 12,140,560 1,077,648 (3,753,905) (2,226,605) (119,240) Outstanding at December 31, 2011 . . . . . . . . . . . . . . . . . 7,118,458 $25.73 Options exercisable at December 31, 2011 . . . . . . . . . . . . 3,749,481 $25.19 Options expected to vest . . . . . . . . . . . . . . . . . . . . . . . . 3,103,537 $26.36 6.72 5.66 7.91 $38,002 $22,446 $14,245 The following table provides the aggregate intrinsic value of stock options exercised for the years ended December 31, 2009, 2010 and 2011: Year Ended December 31, 2009 2010 2011 Aggregate intrinsic value of stock options exercised . . . . . . . . . . . . . . . . $18,929 $12,063 $37,901 Restricted Stock and Restricted Stock Units Under our various stock option plans, we may also issue grants of restricted stock or restricted stock units (‘‘RSUs’’). Our restricted stock and RSUs generally have a three to five year vesting period. The fair value of restricted stock and RSUs is the excess of the market price of our common stock at the date of grant over the purchase price (which is typically zero). 92 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) A summary of restricted stock and RSUs activity for the year ended December 31, 2011 is as follows: Non-vested at December 31, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restricted Stock and RSUs 168,221 609,743 (39,844) (127,169) Non-vested at December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610,951 Weighted- Average Grant-Date Fair Value $22.53 29.77 23.69 26.53 $28.85 The total fair value of restricted stock vested for the years ended December 31, 2009, 2010 and 2011 was $0, $13 and $13, respectively. No RSUs vested during 2009 and 2010. The total fair value of RSUs vested for the year ended December 31, 2011 was $931. Performance Units Under our various stock option plans, we may also issue grants of performance units (‘‘PUs’’). The number of PUs earned will be determined based on our performance against predefined targets, which for 2011 were calendar year revenue growth and return on invested capital (‘‘ROIC’’). The range of payout is zero to 150% of the number of granted PUs. The number of PUs earned will be determined based on actual performance at the end of the one-year performance period, and the award will be settled in shares of our common stock, subject to cliff vesting, three years from the date of the original PU grant. Additionally, employees who are employed through the one-year anniversary of the date of grant and who reach both 55 years of age and 10 years of qualifying service (the ‘‘retirement criteria’’) shall immediately and completely vest in any PUs earned based on the actual achievement against the predefined targets as discussed above. As a result, PUs will be expensed over the shorter of (a) achievement of the retirement criteria, which such achievement may occur as early as one year after the date of grant, or (b) a maximum of three years. In 2011, we issued 154,239 PUs. During the one-year performance period, we will forecast the likelihood of achieving the annual revenue growth and ROIC predefined targets in order to calculate the expected PUs to be earned. We will record a compensation charge based on either the forecasted PUs to be earned (during the one-year performance period) or the actual PUs earned (at the one-year anniversary date) over the vesting period for each individual grant as described above. The performance unit liability is remeasured at each fiscal quarter-end during the vesting period using the estimated percentage of units earned multiplied by the closing market price of our common stock on the current period-end date and is pro-rated based on the amount of time passed in the vesting period. As of December 31, 2011, we expected 99.6% achievement of the predefined revenue and ROIC targets associated with the grants made in 2011 and the closing market price of our common stock was $30.80. 93 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) A summary of PU activity for the year ended December 31, 2011 is as follows: Non-vested at December 31, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Granted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forfeited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PUs — 154,239 — (41,490) Non-vested at December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112,749 Employee Stock Purchase Plan We offer an employee stock purchase plan (the ‘‘ESPP’’) in which participation is available to substantially all U.S. and Canadian employees who meet certain service eligibility requirements. The ESPP provides a way for our eligible employees to become stockholders on favorable terms. The ESPP provides for the purchase of our common stock by eligible employees through successive offering periods. We generally have two six-month offering periods per year, the first of which begins June 1 and ends November 30 and the second of which begins December 1 and ends May 31. During each offering period, participating employees accumulate after-tax payroll contributions, up to a maximum of 15% of their compensation, to pay the exercise price of their options. Participating employees may withdraw from an offering period before the purchase date and obtain a refund of the amounts withheld as payroll deductions. At the end of the offering period, outstanding options are exercised, and each employee’s accumulated contributions are used to purchase our common stock. The price for shares purchased under the ESPP is 95% of the fair market price at the end of the offering period, without a look-back feature. As a result, we do not recognize compensation cost for the ESPP shares purchased. The ESPP was amended and approved by our stockholders on May 26, 2005 and the number of shares available for purchase under the ESPP was increased to 3,487,500. For the years ended December 31, 2009, 2010 and 2011, there were 258,680 shares, 257,381 shares and 154,559 shares, respectively, purchased under the ESPP. The number of shares available for purchase under the ESPP at December 31, 2011 was 399,761. As of December 31, 2011, unrecognized compensation cost related to the unvested portion of our Employee Stock-Based Awards was $40,454 and is expected to be recognized over a weighted-average period of 2.9 years. We generally issue shares for the exercises of stock options, restricted stock, RSUs, PUs and shares under our ESPP from unissued reserved shares. o. Income Taxes Accounting for income taxes requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of temporary differences between the tax and financial reporting basis of assets and liabilities and for loss and credit carryforwards. Valuation allowances are provided when recovery of deferred tax assets is not considered more likely than not. We have elected to recognize 94 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) interest and penalties associated with uncertain tax positions as a component of the provision for income taxes in the accompanying consolidated statements of operations. p. Income (Loss) Per Share—Basic and Diluted Basic income (loss) per common share is calculated by dividing income (loss) by the weighted average number of common shares outstanding. The calculation of diluted income (loss) per share is consistent with that of basic income (loss) per share but gives effect to all potential common shares (that is, securities such as options, warrants or convertible securities) that were outstanding during the period, unless the effect is antidilutive. The following table presents the calculation of basic and diluted income (loss) per share: Income (Loss) from continuing operations . . . . . . . . . . . Total income (loss) from discontinued operations (see Note 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income (loss) attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weighted-average shares—basic . . . . . . . . . . . . . . . . . . . Effect of dilutive potential stock options . . . . . . . . . . . . . Effect of dilutive potential restricted stock, RSUs and Year Ended December 31, 2009 2010 2011 231,517 $ 166,739 $ 246,412 (12,138) $ (219,417) $ 153,180 217,950 $ (57,586) $ 395,538 $ $ $ 202,812,000 1,458,777 201,991,000 — 194,777,000 1,060,477 PUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 — 100,136 Weighted-average shares—diluted . . . . . . . . . . . . . . . . . . 204,270,818 201,991,000 195,937,613 Earnings (Losses) per share—basic: Income (Loss) from continuing operations . . . . . . . . . . . Total income (loss) from discontinued operations (see Note 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income (loss) attributable to Iron Mountain Incorporated—basic . . . . . . . . . . . . . . . . . . . . . . . . . . Earnings (Losses) per share—diluted: Income (Loss) from continuing operations . . . . . . . . . . . Total income (loss) from discontinued operations (see Note 14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net income (loss) attributable to Iron Mountain Incorporated—diluted . . . . . . . . . . . . . . . . . . . . . . . . . Antidilutive stock options, RSUs and PUs, excluded from the calculation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ $ $ $ $ $ 1.14 $ 0.83 $ 1.27 (0.06) $ (1.09) $ 0.79 1.07 1.13 $ $ (0.29) $ 2.03 0.83 $ 1.26 (0.06) $ (1.09) $ 0.78 1.07 $ (0.29) $ 2.02 8,085,784 9,305,328 3,973,760 95 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) q. New Accounting Pronouncements In September 2011, the Financial Accounting Standards Board issued Accounting Standards Update (‘‘ASU’’) No. 2011-08, Intangibles—Goodwill and Other (Topic 350): Testing Goodwill for Impairment. ASU 2011-08 allows but does not require entities to first assess qualitatively whether it is necessary to perform the two-step goodwill impairment test. If an entity believes, as a result of its qualitative assessment, that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, the quantitative two-step impairment test is required; otherwise, no further testing is required. ASU 2011-08 is effective for annual and interim goodwill impairment tests performed for fiscal years beginning after December 15, 2011, with early adoption permitted. The adoption of this ASU 2011-08 will not have a material impact on our consolidated financial position, results of operations or cash flows. r. Allowance for Doubtful Accounts and Credit Memo Reserves We maintain an allowance for doubtful accounts and credit memos for estimated losses resulting from the potential inability of our customers to make required payments and potential disputes regarding billing and service issues. When calculating the allowance, we consider our past loss experience, current and prior trends in our aged receivables and credit memo activity, current economic conditions and specific circumstances of individual receivable balances. If the financial condition of our customers were to significantly change, resulting in a significant improvement or impairment of their ability to make payments, an adjustment of the allowance may be required. We consider accounts receivable to be delinquent after such time as reasonable means of collection have been exhausted. We charge-off uncollectible balances as circumstances warrant, generally, no later than one year past due. Rollforward of allowance for doubtful accounts and credit memo reserves is as follows: Year Ended December 31, Balance at Beginning of the Year Credit Memos Charged to Revenue Allowance for Bad Debts Charged to Expense Other(1) Deductions(2) 2009 . . . . . . . . . . . . . . . . . 2010 . . . . . . . . . . . . . . . . . 2011 . . . . . . . . . . . . . . . . . $16,412 19,595 20,747 $39,018 42,204 39,343 $ 8,994 11,801 9,506 $1,006 (481) (205) $(45,835) (52,372) (46,114) Balance at End of the Year $19,595 20,747 23,277 (1) Primarily consists of recoveries of previously written-off accounts receivable, allowances of businesses acquired and the impact associated with currency translation adjustments. (2) Primarily consists of the write-off of accounts receivable. s. Concentrations of Credit Risk Financial instruments that potentially subject us to market risk consist principally of cash and cash equivalents (including money market funds and time deposits), restricted cash (primarily U.S. Treasuries) and accounts receivable. The only significant concentrations of liquid investments as of December 31, 2011 relate to cash and cash equivalents and restricted cash held on deposit with five global banks and one ‘‘Triple A’’ rated money market fund which we consider to be large, highly-rated investment-grade institutions. As per our risk management investment policy, we limit exposure to 96 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) concentration of credit risk by limiting the amount invested in any one mutual fund or financial institution to a maximum of $50,000. As of December 31, 2011, our cash and cash equivalent and restricted cash balance was $214,955, including a money market fund and time deposits amounting to $181,823. A substantial portion of the money market fund is invested in U.S. Treasuries. t. Fair Value Measurements Entities are permitted under GAAP to elect to measure many financial instruments and certain other items at either fair value or cost. We did not elect the fair value measurement option for any of our financial assets or liabilities. Our financial assets or liabilities are measured using inputs from the three levels of the fair value hierarchy. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level input that is significant to the fair value measurement. The three levels of the fair value hierarchy are as follows: Level 1—Inputs are unadjusted quoted prices in active markets for identical assets or liabilities that we have the ability to access at the measurement date. Level 2—Inputs include quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar assets or liabilities in markets that are not active, inputs other than quoted prices that are observable for the asset or liability (i.e., interest rates, yield curves, etc.), and inputs that are derived principally from or corroborated by observable market data by correlation or other means (market corroborated inputs). Level 3—Unobservable inputs that reflect our assumptions about the assumptions that market participants would use in pricing the asset or liability. The following tables provide the assets and liabilities carried at fair value measured on a recurring basis as of December 31, 2010 and 2011, respectively: Description Fair Value Measurements at December 31, 2010 Using Total Carrying Quoted prices Value at December 31, 2010 in active markets (Level 1) Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) Money Market Funds(1) . . . . . . . . . . . . . . . . Time Deposits(1) . . . . . . . . . . . . . . . . . . . . . Trading Securities . . . . . . . . . . . . . . . . . . . . . Derivative Assets(3) . . . . . . . . . . . . . . . . . . . Derivative Liabilities(3) . . . . . . . . . . . . . . . . . $107,129 134,022 9,215 2,500 2,440 $ — — 8,527(2) — — $107,129 134,022 688(1) 2,500 2,440 $— — — — — 97 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) Description Fair Value Measurements at December 31, 2011 Using Total Carrying Quoted prices Value at December 31, 2011 in active markets (Level 1) Significant other observable inputs (Level 2) Significant unobservable inputs (Level 3) Money Market Funds(1) . . . . . . . . . . . . . . . . Time Deposits(1) . . . . . . . . . . . . . . . . . . . . . Trading Securities . . . . . . . . . . . . . . . . . . . . . Derivative Assets(3) . . . . . . . . . . . . . . . . . . . Derivative Liabilities(3) . . . . . . . . . . . . . . . . . $ 35,110 146,713 9,124 2,803 435 $ — — 8,497(2) — — $ 35,110 146,713 627(1) 2,803 435 $— — — — — (1) Money market funds and time deposits (including certain trading securities) are measured based on quoted prices for similar assets and/or subsequent transactions. (2) Securities are measured at fair value using quoted market prices. (3) Our derivative assets and liabilities primarily relate to short-term (six months or less) foreign currency contracts that we have entered into to hedge our intercompany exposures denominated in British pounds sterling and Australian dollars. We calculate the fair value of such forward contracts by adjusting the spot rate utilized at the balance sheet date for translation purposes by an estimate of the forward points observed in active markets. Disclosures are required in the financial statements for items measured at fair value on a non-recurring basis. We did not have any material items that are measured at fair value on a non-recurring basis for the years ended December 31, 2010 and 2011, except goodwill calculated based on Level 3 inputs, as more fully disclosed at Note 2.g. u. Available-for-sale and Trading Securities We have one trust that holds marketable securities. Marketable securities are classified as available-for-sale or trading. As of December 31, 2010 and 2011, the fair value of the money market and mutual funds included in this trust amounted to $9,215 and $9,124, respectively, and were included in prepaid expenses and other in the accompanying consolidated balance sheets. We classified these marketable securities included in the trust as trading, and included in other expense (income), net in the accompanying consolidated statement of operations realized and unrealized net gains of $1,745, $1,221 and net losses of $321 for the years ended December 31, 2009, 2010 and 2011, respectively. v. Investments As of December 31, 2011, we have investments in joint ventures, including noncontrolling interests, in Iron Mountain A/S of 20% (Denmark), in Iron Mountain Arsivleme Hizmetleri A.S. of 40% (Turkey), in Sispace AG of 15% (Switzerland) and in Kelman Technologies Inc. of 25% (U.S. and Canada). These investments are accounted for using the equity method because we exercise significant influence over these entities and their operations. As of December 31, 2010 and 2011, the carrying value related to our equity investments was $9,663 and $3,499, respectively, included in other assets in the accompanying consolidated balance sheets. 98 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) w. Accumulated Other Comprehensive Items, Net Accumulated other comprehensive items, net consists of foreign currency translation adjustments as of December, 31, 2010 and 2011. x. Other Expense (Income), Net Other expense (income), net consists of the following: Year Ended December 31, 2009 2010 2011 Foreign currency transaction (gains) losses, net . . . . . . . . . . . . . . . . . . . . Debt extinguishment expense, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(12,845) $5,664 1,792 1,312 3,031 (2,785) $17,352 993 (5,302) $(12,599) $8,768 $13,043 y. Immaterial Restatement Subsequent to the issuance of the Company’s 2010 financial statements, the Company’s management identified a government contract billing error more fully discussed at Note 10.h., which resulted in an overstatement of prior years reported revenue by an amount currently estimated to be approximately $17,000 in the aggregate. While no prior period financial statement was materially misstated, we have determined that the cumulative impact of recording this adjustment would have significantly distorted our results for the year ended December 31, 2011. As a result, we have restated beginning retained earnings as of December 31, 2008 for the cumulative impact of activity prior to December 31, 2008 in the amount of $3,784. Additionally, we have restated our 2009 and 2010 consolidated statements of operations and consolidated statements of equity and our 2010 consolidated balance sheet to reflect the impact in those particular years. There was no change to the following lines of the 2009 and 2010 consolidated statements of cash flows: (1) cash flows from operating activities, (2) cash flows from investing activities and (3) cash flows from financing activities. 99 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 2. Summary of Significant Accounting Policies (Continued) The following table sets forth the effect of the immaterial restatement to certain line items of our consolidated statements of operations for the years ended December 31, 2009 and 2010: Year Ended December 31, 2009 2010 Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(2,327) $(2,955) (3,068) (2,486) Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(4,813) $(6,023) Operating Income (Loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(4,813) $(6,023) Income (Loss) from Continuing Operations before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(4,813) $(6,023) Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(1,886) $(2,337) Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(2,927) $(3,686) Net Income (Loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(2,927) $(3,686) Net Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . . . $(2,927) $(3,686) Earnings (Losses) per Share—Basic: Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (0.01) $ (0.02) Net Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . $ (0.01) $ (0.02) Earnings (Losses) per Share—Diluted: Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (0.01) $ (0.02) Net Income (Loss) Attributable to Iron Mountain Incorporated . . . . . . . . . . . . . $ (0.01) $ (0.02) The following table sets forth the effect of the immaterial restatement to certain line items of our consolidated balance sheet as of December 31, 2010: Prepaid Expenses and Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 6,660 Total Current Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 6,660 Total Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 6,660 Deferred Revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 17,057 Total Current Liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 17,057 Retained Earnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(10,397) Total Iron Mountain Incorporated Stockholders’ Equity . . . . . . . . . . . . . . $(10,397) Total Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(10,397) Total Liabilities and Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 6,660 100 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 3. Derivative Instruments and Hedging Activities We have entered into a number of separate forward contracts to hedge our exposures in British pounds sterling and Australian dollars. As of December 31, 2011, we had an outstanding forward contract to purchase $195,610 U.S. dollars and sell 125,000 British pounds sterling to hedge our intercompany exposures with IME. In the fourth quarter of 2010, we entered into a forward contract to hedge our exposures in Australian dollars. As of December 31, 2011, we had an outstanding forward contract to purchase $75,065 U.S. dollars and sell 73,000 Australian dollars to hedge our intercompany exposures with our Australian subsidiary. At the maturity of the forward contracts, we may enter into new forward contracts to hedge movements in the underlying currencies. At the time of settlement, we either pay or receive the net settlement amount from the forward contract and recognize this amount in other (income) expense, net in the accompanying statement of operations as a realized foreign exchange gain or loss. At the end of each month, we mark the outstanding forward contracts to market and record an unrealized foreign exchange gain or loss for the mark-to-market valuation. We have not designated these forward contracts as hedges. During the years ended December 31, 2009, 2010 and 2011, there was $2,392 in net cash disbursements, $2,030 in net cash receipts and $1,092 in net cash disbursements, respectively, included in cash from operating activities from continuing operations related to settlements associated with these foreign currency forward contracts. The following table provides the fair value of our derivative instruments as of December 31, 2010 and 2011 and their gains and losses for the years ended December 31, 2009, 2010 and 2011: Derivatives Not Designated as Hedging Instruments Asset Derivatives December 31, 2010 2011 Balance Sheet Location Fair Value Balance Sheet Location Foreign exchange contracts . . . . . . . . . . . Current assets $ 2,500 Current assets Total . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2,500 Fair Value $2,803 $2,803 Derivatives Not Designated as Hedging Instruments Liability Derivatives December 31, 2010 2011 Balance Sheet Location Fair Value Balance Sheet Location Fair Value Foreign exchange contracts . . . . . . . . . . . . . Current liabilities $ 2,440 Current liabilities $ 435 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2,440 $ 435 Derivatives Not Designated as Hedging Instruments Location of (Gain) Loss Recognized in Income on Derivative Amount of (Gain) Loss Recognized in Income on Derivatives December 31, 2009 2010 2011 Foreign exchange contracts . . . . . . . . . . . . . . . . Other expense (income), net $11,952 $2,025 $(1,209) Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $11,952 $2,025 $(1,209) 101 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 3. Derivative Instruments and Hedging Activities (Continued) We have designated a portion of our 63⁄4% Euro Senior Subordinated Notes due 2018 issued by IMI (the ‘‘63⁄4% Notes’’) as a hedge of net investment of certain of our Euro denominated subsidiaries. For the years ended December 31, 2009, 2010 and 2011, we designated on average 95,500, 74,750 and 86,750 Euros, respectively, of the 63⁄4% Notes as a hedge of net investment of certain of our Euro denominated subsidiaries. As a result, we recorded foreign exchange gains of $1,863 ($989, net of tax) related to the change in fair value of such debt due to currency translation adjustments which is a component of accumulated other comprehensive items, net included in stockholders’ equity for the year ended December 31, 2009. We recorded foreign exchange gains of $7,392 ($4,620, net of tax) related to the change in fair value of such debt due to currency translation adjustments which is a component of accumulated other comprehensive items, net included in stockholders’ equity for the year ended December 31, 2010. We recorded foreign exchange gains of $8,634 ($5,411, net of tax) related to the change in fair value of such debt due to currency translation adjustments which is a component of accumulated other comprehensive items, net included in stockholders’ equity for the year ended December 31, 2011. As of December 31, 2011, net gains of $13,390 are recorded in accumulated other comprehensive items, net associated with this net investment hedge. 102 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 4. Debt Long-term debt consists of the following: IMI Revolving Credit Facility(1) . . . . . . . . . . . . . . . . IMI Term Loan Facility(1) . . . . . . . . . . . . . . . . . . . . New Revolving Credit Facility(1) . . . . . . . . . . . . . . . . New Term Loan Facility(1) . . . . . . . . . . . . . . . . . . . . 71⁄4% GBP Senior Subordinated Notes due 2014 December 31, 2010 December 31, 2011 Carrying Amount Fair Value Carrying Amount Fair Value $ — $ — $ 396,200 — — 396,200 — — — $ — 96,000 487,500 — — 96,000 487,500 (the ‘‘71⁄4% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . 232,530 234,855 233,115 233,115 73⁄4% Senior Subordinated Notes due 2015 (the ‘‘73⁄4% Notes due 2015’’)(2)(3) . . . . . . . . . . . . 233,234 231,683 — — 65⁄8% Senior Subordinated Notes due 2016 (the ‘‘65⁄8% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . 317,529 321,592 318,025 320,400 71⁄2% CAD Senior Subordinated Notes due 2017 (the ‘‘Subsidiary Notes’’)(2)(4) . . . . . . . . . . . . . . . . 175,306 182,099 171,273 174,698 83⁄4% Senior Subordinated Notes due 2018 (the ‘‘83⁄4% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . 200,000 209,625 200,000 209,000 8% Senior Subordinated Notes due 2018 (the ‘‘8% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . . . 49,777 53,756 49,806 47,607 63⁄4% Euro Senior Subordinated Notes due 2018 (the ‘‘63⁄4% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . 338,129 337,631 328,750 312,352 73⁄4% Senior Subordinated Notes due 2019 (the ‘‘73⁄4% Notes due 2019’’)(2)(3) . . . . . . . . . . . . — — 400,000 422,750 8% Senior Subordinated Notes due 2020 (the ‘‘8% Notes due 2020’’)(2)(3) . . . . . . . . . . . . . . 300,000 316,313 300,000 313,313 83⁄8% Senior Subordinated Notes due 2021 (the ‘‘83⁄8% Notes’’)(2)(3) . . . . . . . . . . . . . . . . . . . Real Estate Mortgages, Capital Leases and Other(5) . 548,174 217,328 589,188 217,328 548,346 220,773 586,438 220,773 Total Long-term Debt . . . . . . . . . . . . . . . . . . . . . . . . Less Current Portion . . . . . . . . . . . . . . . . . . . . . . . . 3,008,207 (96,081)(6) Long-term Debt, Net of Current Portion . . . . . . . . . . $ 2,912,126 3,353,588 (73,320) $3,280,268 (1) The capital stock or other equity interests of most of our U.S. subsidiaries, and up to 66% of the capital stock or other equity interests of our first-tier foreign subsidiaries, are pledged to secure these debt instruments, together with all intercompany obligations of foreign subsidiaries owed to us or to one of our U.S. subsidiary guarantors. The fair value of this long-term debt approximates the carrying value (as borrowings under these debt instruments are based on current variable market interest rates as of December 31, 2010 and 2011, respectively). 103 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 4. Debt (Continued) (2) The fair values of these debt instruments are based on quoted market prices for these notes on December 31, 2010 and 2011, respectively. (3) Collectively, the ‘‘Parent Notes’’. IMI is the direct obligor on the Parent Notes, which are fully and unconditionally guaranteed, on a senior subordinated basis, by substantially all of its direct and indirect wholly owned U.S. subsidiaries (the ‘‘Guarantors’’). These guarantees are joint and several obligations of the Guarantors. Iron Mountain Canada Corporation (‘‘Canada Company’’) and the remainder of our subsidiaries do not guarantee the Parent Notes. (4) Canada Company is the direct obligor on the Subsidiary Notes, which are fully and unconditionally guaranteed, on a senior subordinated basis, by IMI and the Guarantors. These guarantees are joint and several obligations of IMI and the Guarantors. (5) Includes (a) real estate mortgages of $7,492 and $5,232 as of December 31, 2010 and 2011, respectively, which bear interest at rates ranging from 2.0% to 5.5% and are payable in various installments through 2021, (b) capital lease obligations of $200,996 and $207,300 as of December 31, 2010 and 2011, respectively, which bear a weighted average interest rate of 5.8% as of December 31, 2011 and (c) other various notes and other obligations, which were assumed by us as a result of certain acquisitions, of $8,840 and $8,241 as of December 31, 2010 and 2011, respectively, and bear a weighted average interest rate of 8.7% as of December 31, 2011. We believe the fair value of this debt approximates its carrying value. (6) Includes $51,694 associated with the 73⁄4% Notes which we fully redeemed in January 2011. This amount represents the portion of the redemption funded with cash on-hand. The remaining funds were drawn under the revolving credit facility. a. Revolving Credit Facility and Term Loans On June 27, 2011, we entered into a new credit agreement to replace the IMI revolving credit facility and the IMI term loan facility, each entered into on April 16, 2007. The new credit agreement consists of (i) revolving credit facilities under which we can borrow, subject to certain limitations as defined in the new credit agreement, up to an aggregate amount of $725,000 (including Canadian dollars, British pounds sterling and Euros, among other currencies) (the ‘‘New Revolving Credit Facility’’) and (ii) a $500,000 term loan facility (the ‘‘New Term Loan Facility,’’ and collectively with the New Revolving Credit Facility, the ‘‘New Credit Agreement’’). We have the right to increase the aggregate amount available to be borrowed under the New Credit Agreement up to a maximum of $1,800,000. The New Revolving Credit Facility is supported by a group of 19 banks. IMI, Iron Mountain Information Management, Inc. (‘‘IMIM’’), Canada Company, IME, Iron Mountain Australia Pty Ltd., Iron Mountain Switzerland Gmbh and any other subsidiary of IMIM designated by IMIM (the ‘‘Other Subsidiaries’’) may, with the consent of the administrative agent, as defined in the New Credit Agreement, borrow under certain of the following tranches of the New Revolving Credit Facility: (a) tranche one in the amount of $400,000 is available to IMI and IMIM in U.S. dollars, British pounds sterling and Euros, (b) tranche two in the amount of $150,000 is available to IMI or IMIM in either U.S. dollars or Canadian dollars and available to Canada Company in Canadian dollars and (c) tranche three in the amount of $175,000 is available to IMI or IMIM and the Other Subsidiaries in U.S. dollars, Canadian dollars, British pounds sterling, Euros and Australian dollars, among others. The New 104 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 4. Debt (Continued) Revolving Credit Facility terminates on June 27, 2016, at which point all revolving credit loans under such facility become due. With respect to the New Term Loan Facility, loan payments are required through maturity on June 27, 2016 in equal quarterly installments of the aggregate annual amounts based upon the following percentage of the original principal amount in the table below (except that each of the first three quarterly installments in the fifth year shall be 10% of the original principal amount and the final quarterly installment in the fifth year shall be 35% of the original principal): Year Ending June 30, 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 30, 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 27, 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Percentage 5% 5% 10% 15% 65% The New Term Loan Facility may be prepaid without penalty or premium, in whole or in part, at any time. IMI and IMIM guarantee the obligations of each of the subsidiary borrowers. The capital stock or other equity interests of most of the U.S. subsidiaries, and up to 66% of the capital stock or other equity interests of our first-tier foreign subsidiaries, are pledged to secure the New Credit Agreement, together with all intercompany obligations of foreign subsidiaries owed to us or to one of our U.S. subsidiary guarantors. The interest rate on borrowings under the New Credit Agreement varies depending on our choice of interest rate and currency options, plus an applicable margin, which varies based on certain financial ratios. Additionally, the New Credit Agreement requires the payment of a commitment fee on the unused portion of the revolving credit facility, which fee ranges from between 0.3% to 0.5% based on certain financial ratios, as well as fees associated with any outstanding letters of credit. Proceeds from the New Credit Agreement are for general corporate purposes and were used to repay the previous revolving credit and term loan facilities. We recorded a charge of $1,843 to other expense (income), net in the second quarter of 2011 related to the early retirement of the previous revolving credit and term loan facilities, representing a write-off of deferred financings costs. As of December 31, 2011, we had $96,000 of outstanding borrowings under the New Revolving Credit Facility, all of which was denominated in U.S. dollars; we also had various outstanding letters of credit totaling $5,833. The remaining availability on December 31, 2011, based on IMI’s leverage ratio, which is calculated based on the last 12 months’ earnings before interest, taxes, depreciation and amortization (‘‘EBITDA’’), and other adjustments as defined in the New Credit Agreement and current external debt, under the New Revolving Credit Facility was $623,167. The interest rate in effect under the New Revolving Credit Facility and New Term Loan Facility was 4.0% and 2.3%, respectively, as of December 31, 2011. For the years ended December 31, 2009, 2010 and 2011, we recorded commitment fees of $1,953, $2,348 and $2,038, respectively, based on the unused balances under our revolving credit facilities. The New Credit Agreement, our indentures and other agreements governing our indebtedness contain certain restrictive financial and operating covenants, including covenants that restrict our ability to complete acquisitions, pay cash dividends, incur indebtedness, make investments, sell assets and take certain other corporate actions. The covenants do not contain a rating trigger. Therefore, a change in our debt rating would not trigger a default under the New Credit Agreement, our indentures or other 105 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 4. Debt (Continued) agreements governing our indebtedness. The New Credit Agreement, as well as our indentures, use EBITDA-based calculations as primary measures of financial performance, including leverage and fixed charge coverage ratios. IMI’s revolving credit and term leverage ratio was 2.9 and 3.4 as of December 31, 2010 and 2011, respectively, compared to a maximum allowable ratio of 5.5. Similarly, our bond leverage ratio, per the indentures, was 3.4 and 3.9 as of December 31, 2010 and 2011, respectively, compared to a maximum allowable ratio of 6.5. IMI’s revolving credit and term loan fixed charge coverage ratio was 1.5 as of December 31, 2011, compared to a minimum allowable ratio of 1.2. Noncompliance with these leverage and fixed charge coverage ratios would have a material adverse effect on our financial condition and liquidity. In the fourth quarter of 2007, we designated as Excluded Restricted Subsidiaries (as defined in the indentures), certain of our subsidiaries that own our assets and conduct our operations in the United Kingdom. As a result of such designation, these subsidiaries are now subject to substantially all of the covenants of the indentures, except that they are not required to provide a guarantee, and the EBITDA and debt of these subsidiaries is included for purposes of calculating the leverage ratio. b. Notes Issued under Indentures As of December 31, 2011, we had nine series of senior subordinated notes issued under various indentures, eight are direct obligations of the parent company, IMI; one (the Subsidiary Notes) is a direct obligation of Canada Company; and all are subordinated to debt outstanding under the Credit Agreement: (cid:127) 150,000 British pounds sterling principal amount of notes maturing on April 15, 2014 and bearing interest at a rate of 71⁄4% per annum, payable semi-annually in arrears on April 15 and October 15; (cid:127) $320,000 principal amount of notes maturing on January 1, 2016 and bearing interest at a rate of 65⁄8% per annum, payable semi-annually in arrears on January 1 and July 1; (cid:127) 175,000 CAD principal amount of notes maturing on March 15, 2017 and bearing interest at a rate of 71⁄2% per annum, payable semi-annually in arrears on March 15 and September 15 (the ‘‘Subsidiary Notes’’); (cid:127) $200,000 principal amount of notes maturing on July 15, 2018 and bearing interest at a rate of 83⁄4% per annum, payable semi-annually in arrears on January 15 and July 15; (cid:127) $50,000 principal amount of notes maturing on October 15, 2018 and bearing interest at a rate of 8% per annum, payable semi-annually in arrears on April 15 and October 15; (cid:127) 255,000 Euro principal amount of notes maturing on October 15, 2018 and bearing interest at a rate of 63⁄4% per annum, payable semi-annually in arrears on April 15 and October 15; (cid:127) $400,000 principal amount of notes maturing on October 1, 2019 and bearing interest at a rate of 73⁄4% per annum, payable semi-annually in arrears on April 1 and October 1; (cid:127) $300,000 principal amount of notes maturing on June 15, 2020 and bearing interest at a rate of 8% per annum, payable semi-annually in arrears on June 15 and December 15; and 106 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 4. Debt (Continued) (cid:127) $550,000 principal amount of notes maturing on August 15, 2021 and bearing interest at a rate of 83⁄8% per annum, payable semi-annually in arrears on February 15 and August 15. The Parent Notes and the Subsidiary Notes are fully and unconditionally guaranteed, on a senior subordinated basis, by substantially all of our direct and indirect wholly owned U.S. subsidiaries (the ‘‘Guarantors’’). These guarantees are joint and several obligations of the Guarantors. The remainder of our subsidiaries do not guarantee the senior subordinated notes. Additionally, IMI guarantees the Subsidiary Notes. Canada Company does not guarantee the Parent Notes. In September 2011, we completed an underwritten public offering of $400,000 in aggregate principal amount of our 73⁄4% Senior Subordinated Notes due 2019, which were issued at 100% of par. Our net proceeds of $394,000 after paying the underwriters’ discounts and commissions, were used for general corporate purposes, including funding a portion of the stockholder payout commitments we have made. We recorded a charge to other expense (income), net of $3,031 in the third quarter of 2009 related to the early extinguishment of our 85⁄8% Senior Subordinated Notes due 2013 (the ‘‘85⁄8% Notes’’), which consists of deferred financing costs and original issue premiums and discounts related to the 85⁄8% Notes. In September 2010, we redeemed $200,000 of the $431,255 aggregate principal amount outstanding of our 73⁄4% Notes due 2015 at a redemption price of $1,012.92 for each one thousand dollars of principal amount of notes redeemed, plus accrued and unpaid interest. We recorded a charge to other expense (income), net of $1,792 in the third quarter of 2010 related to the early extinguishment of our 73⁄4% Notes due 2015 that were redeemed. This charge consists of the call premium and deferred financing costs, net of original issue premiums related to our 73⁄4% Notes due 2015 that were redeemed. In January 2011, we redeemed the remaining $231,255 aggregate principal amount outstanding of our 73⁄4% Notes due 2015 at a redemption price of one thousand dollars for each one thousand dollars of principal amount of notes redeemed, plus accrued and unpaid interest. We recorded a gain to other expense (income), net of $850 in the first quarter of 2011 related to the early extinguishment of our 73⁄4% Notes due 2015 that were redeemed. This gain consists of original issue premiums, net of deferred financing costs related to our 73⁄4% Notes due 2015 that were redeemed. Each of the indentures for the notes provides that we may redeem the outstanding notes, in whole or in part, upon satisfaction of certain terms and conditions. In any redemption, we are also required to pay all accrued but unpaid interest on the outstanding notes. The following table presents the various redemption dates and prices of the senior subordinated notes. The redemption dates reflect the date at or after which the notes may be redeemed at our 107 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 4. Debt (Continued) option at a premium redemption price. After these dates, the notes may be redeemed at 100% of face value: Redemption Date 71⁄4% Notes April 15, 65⁄8% Notes July 1, 71⁄2% Notes March 15, 83⁄4% Notes 8% Notes 63⁄4% Notes 73⁄4% Notes 8% Notes 83⁄8% Notes July 15, October 15, October 15, October 1, June 15, August 15, 2011 . . . . . . . 2012 . . . . . . . 2013 . . . . . . . 2014 . . . . . . . 2015 . . . . . . . 2016 . . . . . . . 2017 . . . . . . . 2018 . . . . . . . — 101.208% 100.000% 104.375% 104.000% 103.375% 100.000% 100.000% 103.750% 102.917% 102.667% 102.250% 100.000% 100.000% 102.500% 101.458% 101.333% 101.125% 100.000% 100.000% 101.250% 100.000% 100.000% 100.000% — — — 104.000% — 102.667% 104.188% 100.000% 100.000% 100.000% 100.000% 100.000% 103.875% 101.333% 102.792% 100.000% 100.000% 100.000% 100.000% 100.000% 101.938% 100.000% 101.396% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% — — — — — — — — — — — — Prior to June 15, 2013, the 8% Notes due 2020 are redeemable at our option, in whole or in part, at a specified make-whole price. Prior to August 15, 2014, the 83⁄8% Notes are redeemable at our option, in whole or in part, at a specified make-whole price. Prior to October 1, 2015, the 73⁄4% Notes due 2019 are redeemable at our option, in whole or in part, at a specified make-whole price. Each of the indentures for the notes provides that we must repurchase, at the option of the holders, the notes at 101% of their principal amount, plus accrued and unpaid interest, upon the occurrence of a ‘‘Change of Control,’’ which is defined in each respective indenture. Except for required repurchases upon the occurrence of a Change of Control or in the event of certain asset sales, each as described in the respective indenture, we are not required to make sinking fund or redemption payments with respect to any of the notes. Our indentures and other agreements governing our indebtedness contain certain restrictive financial and operating covenants including covenants that restrict our ability to complete acquisitions, pay cash dividends, incur indebtedness, make investments, sell assets and take certain other corporate actions. The covenants do not contain a rating trigger. Therefore, a change in our debt rating would not trigger a default under our indentures or other agreements governing our indebtedness. 108 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 4. Debt (Continued) Maturities of long-term debt are as follows: Year 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thereafter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net Premiums (Discounts) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Amount $ 73,320 79,195 321,177 154,030 652,318 2,079,155 3,359,195 (5,607) Total Long-term Debt (including current portion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,353,588 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors The following data summarizes the consolidating results of IMI on the equity method of accounting as of December 31, 2010 and 2011 and for the years ended December 31, 2009, 2010 and 2011. The Parent Notes and the Subsidiary Notes are guaranteed by the subsidiaries referred to below as the ‘‘Guarantors.’’ These subsidiaries are wholly owned by the Parent. The guarantees are full and unconditional, as well as joint and several. Additionally, IMI guarantees the Subsidiary Notes, which were issued by Canada Company. Canada Company does not guarantee the Parent Notes. The other subsidiaries that do not guarantee the Parent Notes or the Subsidiary Notes are referred to below as the ‘‘Non-Guarantors.’’ 109 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Parent Guarantors December 31, 2010 Canada Company Non- Guarantors Eliminations Consolidated Assets Current Assets: Cash and Cash Equivalents . . . . . . . Restricted Cash . . . . . . . . . . . . . . Accounts Receivable . . . . . . . . . . . Intercompany Receivable . . . . . . . . Assets of Discontinued Operations . . . . . . . . . . . . Other Current Assets Total Current Assets . . . . . . . . . . Property, Plant and Equipment, Net . . . Other Assets, Net: Long-term Notes Receivable from Affiliates and Intercompany Receivable . . . . . . . . . . . . . . . . Investment in Subsidiaries . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Assets of Discontinued Operations . . $ 13,909 35,105 — 1,344,802 — 2,601 1,396,417 — $ 121,584 — 327,842 — 184,790 128,341 762,557 1,522,073 1,381,546 1,853,560 — 27,304 — 1,000 1,599,133 1,525,960 236,497 — Total Other Assets, Net . . . . . . . . 3,262,410 3,362,590 $ 37,652 — 41,562 9,281 — 10,878 99,373 208,020 — — 203,345 13,601 — 216,946 $ 85,548 — 154,922 — 28,418 39,310 308,198 738,151 $ — — — (1,354,083) — — (1,354,083) — $ 258,693 35,105 524,326 — 213,208 181,130 1,212,462 2,468,244 — — 550,256 159,352 19,486 729,094 (1,382,546) (3,452,693) — (114) — — — 2,279,561 436,640 19,486 (4,835,353) 2,735,687 Total Assets . . . . . . . . . . . . . . . $4,658,827 $5,647,220 $524,339 $1,775,443 $(6,189,436) $6,416,393 Liabilities and Equity Intercompany Payable . . . . . . . . . . . . Current Portion of Long-term Debt . . . Total Other Current Liabilities . . . . . . Liabilities of Discontinued Operations . Long-term Debt, Net of Current $ — $1,325,593 24,393 405,299 53,374 56,407 92,339 — $ — 2,606 42,614 — $ 28,490 12,675 176,896 8,100 $(1,354,083) — — — $ — 96,081 717,148 61,474 Portion . . . . . . . . . . . . . . . . . . . . 2,559,780 67,504 191,010 Long-term Notes Payable to Affiliates and Intercompany Payable . . . . . . . Other Long-term Liabilities . . . . . . . . Liabilities of Discontinued Operations . Commitments and Contingencies (See Note 10) Total Iron Mountain Incorporated 1,000 3,853 — 1,381,546 551,961 — — 27,585 — 93,832 — 91,644 1,770 — 2,912,126 (1,382,546) (114) — — 674,929 1,770 Stockholders’ Equity . . . . . . . . . . Noncontrolling Interests . . . . . . . . . 1,945,448 — 1,837,550 — Total Equity . . . . . . . . . . . . . . . 1,945,448 1,837,550 260,524 — 260,524 1,354,619 7,417 1,362,036 (3,452,693) — 1,945,448 7,417 (3,452,693) 1,952,865 Total Liabilities and Equity . . . . . $4,658,827 $5,647,220 $524,339 $1,775,443 $(6,189,436) $6,416,393 110 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Parent Guarantors December 31, 2011 Canada Company Guarantors Non- Eliminations Consolidated Assets Current Assets: Cash and Cash Equivalents . . . . . . . Restricted Cash . . . . . . . . . . . . . . . Accounts Receivable . . . . . . . . . . . . Intercompany Receivable . . . . . . . . . Assets of Discontinued Operations . . . Other Current Assets . . . . . . . . . . . Total Current Assets . . . . . . . . . . Property, Plant and Equipment, Net . . . Other Assets, Net: Long-term Notes Receivable from Affiliates and Intercompany Receivable . . . . . . . . . . . . . . . . Investment in Subsidiaries . . . . . . . . Goodwill . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . $ 3,428 35,110 — 905,451 — 2,016 946,005 1,490 $ 10,750 — 334,658 — — 103,899 449,307 1,480,785 928,182 1,828,712 — 27,226 1,000 1,563,690 1,529,359 240,557 Total Other Assets, Net . . . . . . . . 2,784,120 3,334,606 $ 68,907 — 40,115 4,639 — 3,323 116,984 200,755 2,961 — 196,989 9,804 209,754 $ 96,760 — 168,694 — 7,256 40,538 313,248 724,053 $ — — — (910,090) — (1,004) (911,094) — $ 179,845 35,110 543,467 — 7,256 148,772 914,450 2,407,083 15,010 — 527,920 187,870 730,800 (947,153) (3,392,402) — — — 2,254,268 465,457 (4,339,555) 2,719,725 Total Assets . . . . . . . . . . . . . . . . $3,731,615 $5,264,698 $527,493 $1,768,101 $(5,250,649) $6,041,258 Liabilities and Equity Intercompany Payable . . . . . . . . . . . . Current Portion of Long-term Debt . . . Total Other Current Liabilities . . . . . . . Liabilities of Discontinued Operations . . Long-term Debt, Net of Current Portion Long-term Notes Payable to Affiliates and Intercompany Payable . . . . . . . . Other Long-term Liabilities . . . . . . . . . Commitments and Contingencies (See Note 10) Total Iron Mountain Incorporated $ — $ 856,808 46,967 658 453,648 100,921 — — 630,118 2,378,040 1,000 5,308 946,153 528,897 $ — $ 2,658 31,407 — 185,953 — 31,418 53,282 23,037 187,421 3,317 86,157 — 92,081 $ (910,090) — (1,004) — — (947,153) $ — 73,320 772,393 3,317 3,280,268 — 657,704 Stockholders’ Equity . . . . . . . . . . Noncontrolling Interests . . . . . . . . . 1,245,688 — 1,802,107 — Total Equity . . . . . . . . . . . . . . . 1,245,688 1,802,107 276,057 — 276,057 1,314,238 8,568 1,322,806 (3,392,402) — 1,245,688 8,568 (3,392,402) 1,254,256 Total Liabilities and Equity . . . . . . $3,731,615 $5,264,698 $527,493 $1,768,101 $(5,250,649) $6,041,258 111 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Year Ended December 31, 2009 Parent Guarantors Canada Company Guarantors Non- Eliminations Consolidated Revenues: Storage . . . . . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . $ — $1,094,221 822,907 — $ 93,244 96,764 $ 346,327 320,921 $ Total Revenues . . . . . . . . . . . . . . — 1,917,128 190,008 667,248 Operating Expenses: and Amortization) Cost of Sales (Excluding Depreciation . . . . . . . . . . . Selling, General and Administrative . . Depreciation and Amortization . . . . . Loss (Gain) on Disposal/Write-down of Property, Plant and Equipment, Net . . . . . . . . . . . . . . . . . . . . . Total Operating Expenses . . . . . . . — 92 231 — 323 778,296 523,698 189,990 80,205 32,127 15,717 1,205 123 1,493,189 128,172 Operating (Loss) Income . . . . . . . . . . Interest Expense (Income), Net . . . . . . Other Expense (Income), Net . . . . . . . (323) 202,947 44,642 423,939 (41,320) (5,131) 61,836 42,066 (2) 343,370 194,017 71,248 (1,160) 607,475 59,773 8,852 (52,108) (Loss) Income from Continuing Operations Before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . . . . . . . Provision (Benefit) for Income Taxes . . . Equity in the (Earnings) Losses of (247,912) — 470,390 100,409 19,772 3,624 103,029 9,729 — — — — — — — — — — — — — $1,533,792 1,240,592 2,774,384 1,201,871 749,934 277,186 168 2,229,159 545,225 212,545 (12,599) 345,279 113,762 Subsidiaries, Net of Tax . . . . . . . . . . (465,862) (102,601) — — 568,463 — Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . . . 217,950 472,582 16,148 93,300 (568,463) 231,517 (Loss) Income from Discontinued Operations . . . . . . . . . . . . . . . . . . Net Income (Loss) . . . . . . . . . . . . . . Less: Net Income (Loss) Attributable to Noncontrolling Interests . . . . . . Net Income (Loss) Attributable to Iron — 217,950 (10,168) 462,414 — 16,148 (1,970) 91,330 — (568,463) (12,138) 219,379 — — — 1,429 — 1,429 Mountain Incorporated . . . . . . . . . . $ 217,950 $ 462,414 $ 16,148 $ 89,901 $ (568,463) $ 217,950 112 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Year Ended December 31, 2010 Parent Guarantors Canada Company Guarantors Non- Eliminations Consolidated Revenues: Storage . . . . . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . $ — $1,113,674 836,443 — $110,768 113,498 $ 374,276 343,690 $ Total Revenues . . . . . . . . . . . . . . — 1,950,117 224,266 717,966 Operating Expenses: and Amortization) Cost of Sales (Excluding Depreciation . . . . . . . . . . . Selling, General and Administrative . . Depreciation and Amortization . . . . . Intangible Impairments . . . . . . . . . . (Gain) Loss on Disposal/Write-down of Property, Plant and Equipment, Net . . . . . . . . . . . . . . . . . . . . . Total Operating Expenses . . . . . . . — 68 223 — — 291 746,479 516,664 201,534 84,611 86,352 36,587 18,818 — (1,039) 196 1,548,249 141,953 Operating (Loss) Income . . . . . . . . . . Interest Expense (Income), Net . . . . . . Other (Income) Expense, Net . . . . . . . (291) 194,689 (22,662) 401,868 (41,770) (1,882) 82,313 44,898 18 360,031 219,492 83,630 1,298 (10,144) 654,307 63,659 6,742 33,294 (Loss) Income from Continuing Operations Before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . Provision (Benefit) for Income Taxes . . . Equity in the (Earnings) Losses of (172,318) — 445,520 151,329 37,397 11,142 23,623 5,012 — — — — — — — — — — — — — — $1,598,718 1,293,631 2,892,349 1,192,862 772,811 304,205 85,909 (10,987) 2,344,800 547,549 204,559 8,768 334,222 167,483 Subsidiaries, Net of Tax . . . . . . . . . . (114,732) (34,014) — — 148,746 — (Loss) Income from Continuing Operations . . . . . . . . . . . . . . . . . . (57,586) 328,205 26,255 18,611 (148,746) 166,739 (Loss) Income from Discontinued Operations . . . . . . . . . . . . . . . . . . — (215,479) — (57,586) 112,726 26,255 (3,938) 14,673 — (148,746) (219,417) (52,678) — — — 4,908 — 4,908 Net (Loss) Income . . . . . . . . . . . . . . Less: Net Income (Loss) Attributable to Noncontrolling Interests . . . . . . Net (Loss) Income Attributable to Iron Mountain Incorporated . . . . . . . . . . $ (57,586) $ 112,726 $ 26,255 $ 9,765 $ (148,746) $ (57,586) 113 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Year Ended December 31, 2011 Parent Guarantors Canada Company Guarantors Non- Eliminations Consolidated Revenues: Storage . . . . . . . . . . . . . . . . . . . . Service . . . . . . . . . . . . . . . . . . . . $ — $1,132,743 833,652 — $120,476 115,973 $ 429,771 382,088 $ Total Revenues . . . . . . . . . . . . . . — 1,966,395 236,449 811,859 Operating Expenses: and Amortization) Cost of Sales (Excluding Depreciation . . . . . . . . . . . Selling, General and Administrative . . Depreciation and Amortization . . . . . Intangible Impairments . . . . . . . . . . (Gain) Loss on Disposal/Write-down of Property, Plant and Equipment, Net . . . . . . . . . . . . . . . . . . . . . Total Operating Expenses . . . . . . . Operating (Loss) Income . . . . . . . . . . Interest Expense (Income), Net . . . . . . Other (Income) Expense, Net . . . . . . . (Loss) Income from Continuing Operations Before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . Provision (Benefit) for Income Taxes . . . Equity in the (Earnings) Losses of 2,000 (1,885) 457 — — 572 (572) 173,738 (3,944) 760,300 548,848 192,551 — 91,249 38,965 18,685 — 391,651 248,663 107,806 46,500 (1,120) (420) (746) 1,500,579 148,479 793,874 465,816 (24,055) 7,561 87,970 44,559 315 17,985 11,014 9,111 (170,366) — 482,310 86,139 43,096 20,681 (2,140) (332) — — — — — — — — — — — — — — $1,682,990 1,331,713 3,014,703 1,245,200 834,591 319,499 46,500 (2,286) 2,443,504 571,199 205,256 13,043 352,900 106,488 Subsidiaries, Net of Tax . . . . . . . . . . (565,904) 23,069 — — 542,835 — Income (Loss) from Continuing Operations . . . . . . . . . . . . . . . . . . 395,538 373,102 22,415 (1,808) (542,835) 246,412 (Loss) Income from Discontinued Operations . . . . . . . . . . . . . . . . . . Gain (Loss) on Sale of Discontinued Operations . . . . . . . . . . . . . . . . . . Net (Loss) Income . . . . . . . . . . . . . . Less: Net Income (Loss) Attributable to Noncontrolling Interests . . . . . . Net (Loss) Income Attributable to Iron — — 395,538 (17,350) 198,735 554,487 — — (30,089) 1,884 — — 22,415 (30,013) (542,835) (47,439) 200,619 399,592 — — — 4,054 — 4,054 Mountain Incorporated . . . . . . . . . . $ 395,538 $ 554,487 $ 22,415 $ (34,067) $ (542,835) $ 395,538 114 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) . . . . . . Cash Flows from Operating Activities: Cash Flows from Operating Activities- . Cash Flows from Operating Activities- . Discontinued Operations Continuing Operations . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Operating Activities Cash Flows from Investing Activities: . acquired . Capital expenditures . . Cash paid for acquisitions, net of cash . . . . . . . Intercompany loans to subsidiaries . . . . Investment in subsidiaries . Additions to customer relationship and . . . . Investments in joint ventures . . Proceeds from sales of property and . equipment and other, net . acquisition costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities- . Continuing Operations . . Cash Flows from Investing Activities- . Discontinued Operations . . . . . . . . . . Cash Flows from Investing Activities . Cash Flows from Financing Activities: . . . . . . . facilities and other debt . facilities and other debt . Repayment of revolving credit and term loan . Proceeds from revolving credit and term loan . Early retirement of senior subordinated notes Net proceeds from sale of senior . . Debt financing (repayment to) and equity subordinated notes . . . . . . . . . . . . . . . . . . . . . . . contribution from (distribution to) . . noncontrolling interests, net . . . Intercompany loans from parent Equity contribution from parent . . Proceeds from exercise of stock options and . employee stock purchase plan . . Excess tax benefits from stock-based . . . . Payment of debt financing costs compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . Continuing Operations Cash Flows from Financing Activities- . Cash Flows from Financing Activities- . Discontinued Operations . . . . . . . . . . . Cash Flows from Financing Activities . Effect of exchange rates on cash and cash . . equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Increase (Decrease) in cash and cash . . . . . Cash and cash equivalents, beginning of period . equivalents . . . . . . . . . . . . . . . Cash and cash equivalents, end of period . . . . $ Year Ended December 31, 2009 Parent Guarantors Canada Company Guarantors Non- Eliminations Consolidated $ (186,314) $ 602,593 $ 38,154 $ 132,137 $ — (186,314) 31,470 634,063 — 38,154 (1,129) 131,008 — (153,995) (22,042) (111,880) — 284,604 (164,256) (256) 17,807 (164,256) — — — (6,711) — 3,717 — — — (520) — 45 (1,262) — — (3,510) (3,114) 829 120,348 (303,694) (22,517) (118,937) — (20,261) — (5,106) 120,348 (323,955) (22,517) (124,043) (54,150) (18,438) (192,097) (18,633) — (447,874) 539,688 — — — — — — — — — — (283,974) 164,256 — 5,751 156,655 24,233 5,532 (1,463) — — — — — (37) 33,944 — — 1,064 (24,188) 7,601 — — (55) — — — — — (302,411) 328,512 — — — 26,101 — 26,101 — — — — — 302,411 (328,512) — — — $ 586,570 30,341 616,911 (287,917) (1,518) — — (10,741) (3,114) 4,591 (298,699) (25,367) (324,066) (283,318) 33,944 (447,874) 539,688 1,064 — — 24,233 5,532 (1,555) 65,966 (138,156) (29,728) (267) (26,101) (128,286) — — — 65,966 (138,156) (29,728) — 928 171,952 210,636 (13,163) 17,069 — — — — (1,406) (1,673) 4,205 9,497 50,665 $ 382,588 $ 3,906 $ 60,162 $ 115 — (26,101) — — — — (1,406) (129,692) 5,133 168,286 278,370 $ 446,656 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Cash Flows from Operating Activities: Continuing Operations Cash Flows from Operating Activities- . Cash Flows from Operating Activities- . Discontinued Operations . . . . . . . . . . . . . Cash Flows from Operating Activities . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities: . acquired . Capital expenditures . . Cash paid for acquisitions, net of cash . . . . . . . Intercompany loans to subsidiaries . . . . . Investment in subsidiaries . Investment in restricted cash . . . . Additions to customer relationship and . . Proceeds from sales of property and . equipment and other, net . acquisition costs . . . . . . . . . . . . . . . . . . . . . . Continuing Operations Cash Flows from Investing Activities- . Cash Flows from Investing Activities- . Discontinued Operations . . . . . . . . . . . Cash Flows from Investing Activities . Cash Flows from Financing Activities: facilities and other debt . Repayment of revolving credit and term loan . Proceeds from revolving credit and term loan . Early retirement of senior subordinated notes Debt financing (repayment to) and equity facilities and other debt . . . . . . . . . . . . . . . . . . . contribution from (distribution to) . . noncontrolling interests, net . . . Intercompany loans from parent . . Equity contribution from parent . . . Stock repurchases . Parent cash dividends . . . Proceeds from exercise of stock options and . employee stock purchase plan . . Excess tax benefits from stock-based . . compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Continuing Operations Cash Flows from Financing Activities- . Cash Flows from Financing Activities- . Discontinued Operations . . . . . . . . . . . Cash Flows from Financing Activities . Effect of exchange rates on cash and cash . . equivalents . . . . . . . . . . . . . . Increase (Decrease) in cash and cash . . . . . Cash and cash equivalents, beginning of period . equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Year Ended December 31, 2010 Parent Guarantors Canada Company Guarantors Non- Eliminations Consolidated $ (180,588) $ 578,159 $ 56,113 $ 149,545 $ — (180,588) 19,347 597,506 — 56,113 2,564 152,109 — (137,937) (16,593) (104,319) — 577,316 (10,258) (35,102) — — (1,970) 34,465 (35,124) — (9,332) 5,867 (3,705) — — — (594) 93 (8,166) — — — (3,276) 16,576 — — — — — (611,781) 45,382 — — — $ 603,229 21,911 625,140 (258,849) (13,841) — — (35,102) (13,202) 22,536 531,956 (144,031) (20,799) (99,185) (566,399) (298,458) (1,796) (129,972) — (6,036) 3,592 530,160 (274,003) (20,799) (105,221) (562,807) (4,100) (24,226) (2,504) (71,054) — (202,584) — — — (111,563) (37,893) 18,225 2,252 — — — (572,335) 10,258 — — — — — — — 122 — — — — — 53,567 — 169 (39,568) 35,124 — — — — — — — — 611,781 (45,382) — — — — (134,212) (432,670) (101,884) 53,567 (202,584) 169 — — (111,563) (37,893) 18,225 2,252 (335,663) (586,303) (2,382) (21,762) 566,399 (379,711) — 1,796 — 273 (335,663) (584,507) (2,382) (21,489) (3,592) 562,807 — — 814 (13) 13,909 — (261,004) 382,588 33,746 3,906 25,386 60,162 (1,523) (381,234) 801 (187,963) 446,656 $ 258,693 — — — — Cash and cash equivalents, end of period . . . . $ 13,909 $ 121,584 $ 37,652 $ 85,548 $ 116 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 5. Selected Consolidated Financial Statements of Parent, Guarantors, Canada Company and Non-Guarantors (Continued) Cash Flows from Operating Activities: Continuing Operations Cash Flows from Operating Activities- . Cash Flows from Operating Activities- . Discontinued Operations . . . . . . . . . . . . . Cash Flows from Operating Activities . . . . . . . . . . . . . . . . . . . . Cash Flows from Investing Activities: . acquired . Capital expenditures . . Cash paid for acquisitions, net of cash . . . . . . Intercompany loans to subsidiaries . . . . Investment in subsidiaries . . . . . . Investment in restricted cash . Additions to customer relationship and . . . . Investment in joint ventures . . Proceeds from sales of property and . equipment and other, net . acquisition costs . . . . . . . . . . . . . . . . . . . . . . Continuing Operations Cash Flows from Investing Activities- . Cash Flows from Investing Activities- . Discontinued Operations . . . . . . . . . . . Cash Flows from Investing Activities . Cash Flows from Financing Activities: . . . . . . facilities and other debt . facilities and other debt . Repayment of revolving credit and term loan . Proceeds from revolving credit and term loan . Early retirement of senior subordinated notes Net proceeds from sale of senior . . Debt financing (repayment to) and equity subordinated notes . . . . . . . . . . . . . . . . . . . . . . . . contribution from (distribution to) . . noncontrolling interests, net . . . Intercompany loans from parent . . Equity contribution from parent . . . . Stock repurchases Parent cash dividends . . . Proceeds from exercise of stock options and . employee stock purchase plan . . Excess tax benefits from stock-based . . . . Payment of debt financing costs compensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Continuing Operations Cash Flows from Financing Activities- . Cash Flows from Financing Activities- . Discontinued Operations . . . . . . . . . . . Cash Flows from Financing Activities . Effect of exchange rates on cash and cash . . equivalents . . . . . . . . . . . . . . Increase (Decrease) in cash and cash . . . . . Cash and cash equivalents, beginning of period . equivalents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Year Ended December 31, 2011 Parent Guarantors Canada Company Guarantors Non- Eliminations Consolidated $ (162,478) $ 698,033 $ 45,232 $ 82,727 $ — (162,478) (47,166) 650,867 — 45,232 (910) 81,817 — (114,768) (14,155) (80,232) — — — — — 1,469,788 (12,595) (5) — — — (5,378) (83,385) (12,595) — (15,700) — 363 (58) — — — (462) — 66 (69,810) — — — (5,541) (335) 3,802 — (1,386,403) 25,190 — — — — $ 663,514 (48,076) 615,438 (209,155) (75,246) — — (5) (21,703) (335) 4,231 1,457,188 (231,463) (14,609) (152,116) (1,361,213) (302,213) — 1,457,188 371,365 139,902 — 9,356 (14,609) (142,760) (1,361,213) (396,200) (1,458,628) (90,752) (71,594) — (231,255) 2,014,500 — 394,000 — — — — (984,953) (172,616) — (1,461,888) 12,595 — — 85,742 — 919 (828) — (8,182) (1,305,191) (901,603) — — (1,305,191) (901,603) 89,838 — — — 5,429 — — — — — — 4,515 — 4,515 — — (3,883) (10,481) 13,909 (110,834) 121,584 31,255 37,652 66,641 — — 698 70,056 12,595 — — — — — (1,138) 77,258 (5,103) 11,212 85,548 380,721 78,508 (2,017,174) 2,170,979 (231,255) 394,000 698 — — (984,953) (172,616) 85,742 919 (9,010) — — — — — 1,386,403 (25,190) — — — — — 78,396 1,361,213 (762,670) 1,361,213 — — — — (1,138) (763,808) (8,986) (78,848) 258,693 $ 179,845 Cash and cash equivalents, end of period . . . . $ 3,428 $ 10,750 $ 68,907 $ 96,760 $ 117 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 6. Acquisitions We account for acquisitions using the acquisition method of accounting, and, accordingly, the results of operations for each acquisition have been included in our consolidated results from their respective acquisition dates. Cash consideration for our various acquisitions was primarily provided through borrowings under our credit facilities and cash equivalents on-hand. We completed no acquisitions during 2009. Included in cash paid for acquisitions in the consolidated statement of cash flows for the year ended December 31, 2009 is contingent and other payments of $1,518 related to acquisitions made in prior years. The unaudited pro forma results of operations for the current and prior periods are not presented due to the insignificant impact of the 2010 and 2011 acquisitions on our consolidated results of operations. Noteworthy acquisitions are as follows: In May 2010 we acquired the remaining 87% interest of our joint venture in Greece (Safe doc S.A.) in a stock transaction for a cash purchase price of approximately $4,700, and we now control 100% of our Greek operations, which provide storage and records management services. The carrying value of the 13% interest that we had previously acquired and accounted for under the equity method of accounting amounted to approximately $416 and the fair value of such interest on the date of acquisition was approximately $473 and resulted in a gain being recorded on the date of the transaction to other (income) expense, net of approximately $57 during the second quarter of 2010. In January 2011, we acquired the remaining 80% interest of our joint venture in Poland (Iron Mountain Poland Holdings Limited) in a stock transaction for an estimated purchase price of approximately $80,000, including an initial cash purchase price of $35,000. As a result, we now own 100% of our Polish operations, which provide storage and records management services. The terms of the purchase and sale agreement also required a second payment based upon the audited financial results of the joint venture. This payment of $42,259 was based upon a formula defined in the purchase and sale agreement and was paid in the second quarter of 2011. Additionally, the purchase and sale agreement provides for an escrow hold back of $400 and the payment of up to a maximum of $2,500 of contingent consideration to be paid in July 2012 based upon the satisfaction of certain performance criteria. The carrying value of the 20% interest that we previously held and accounted for under the equity method of accounting amounted to approximately $5,774, and the fair value of such interest on the date of the acquisition of the additional 80% interest was approximately $11,694 and resulted in a gain being recorded to other (income) expense, net of approximately $5,920 in the year ended December 31, 2011. The fair value of our previously held equity interest was derived by reducing the total estimated consideration for the 80% equity interest purchased by 40%, which represents management’s estimate of the control premium paid, in order to derive the fair value of $11,694 for the 20% noncontrolling equity interest which we previously held. We determined that a 40% control premium was appropriate after considering the size and location of the business acquired, the potential future profits expected to be generated by the Polish entity and publicly available market data. One of the members of our board of directors and several of his family members hold an indirect equity interest in one of the stockholders that received proceeds in connection with this transaction. As a result of this equity interest, such board member, together with several of his family members, received approximately 24% of the purchase price that we paid in connection with this transaction and will receive the same percentage of any future contingent consideration. 118 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 6. Acquisitions (Continued) A summary of the cumulative consideration paid and the allocation of the purchase price of all of the acquisitions in each respective year is as follows: 2010 2011 $10,542(1) $ 80,439(1) Cash Paid (gross of cash acquired) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contingent Consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fair Value of Previously Held Equity Interest — 473 Total Consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11,015 Fair Value of Identifiable Assets Acquired: Cash, Accounts Receivable, Prepaid Expenses, Deferred Income Taxes and Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Property, Plant and Equipment(2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Relationship Assets(3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Liabilities Assumed(4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Noncontrolling Interests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1,615 2,711 5,189 — (3,840) (390) 2,900 11,694 95,033 7,918 6,002 59,100 653 (15,245) — Total Fair Value of Identifiable Net Assets Acquired . . . . . . . . . . . . . . . . . . . . 5,285 58,428 Recorded Goodwill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 5,730 $ 36,605 (1) Included in cash paid for acquisitions in the consolidated statements of cash flows for the years ended December 31, 2010 and 2011 are contingent and other payments of $3,428 and $132, respectively, related to acquisitions made in previous years. (2) Consists primarily of racking, leasehold improvements and computer hardware and software. (3) The weighted average lives of customer relationship assets associated with acquisitions in 2010 and 2011 was 10 years and 20 years, respectively. (4) Consists primarily of accounts payable, accrued expenses, notes payable, deferred revenue and deferred income taxes. In connection with our acquisition in India in May 2006, we entered into a stockholder agreement. The agreement contains a put provision that would allow the noncontrolling interest holder to sell the remaining 49.9% equity interest to us beginning on the third anniversary of this agreement for the greater of fair market value or approximately 84,835 Rupees (approximately $1,563). 119 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 7. Income Taxes The significant components of the deferred tax assets and deferred tax liabilities are presented below: Deferred Tax Assets: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued liabilities Deferred rent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Net operating loss carryforwards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign tax credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valuation Allowance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . December 31, 2010 2011 $ 42,360 23,253 52,099 60,841 (72,229) 47,779 $ 53,983 21,889 58,113 56,599 (72,239) 44,168 154,103 162,513 Deferred Tax Liabilities: Other assets, principally due to differences in amortization . . . . . . . . . . . . . Plant and equipment, principally due to differences in depreciation . . . . . . . (262,801) (339,541) (281,060) (345,576) Net deferred tax liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (448,239) $(464,123) (602,342) (626,636) The current and noncurrent deferred tax assets (liabilities) are presented below: December 31, 2010 2011 Deferred tax assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred tax liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 49,342 (5,117) $ 54,383 (11,148) Current deferred tax assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 44,225 $ 43,235 Deferred tax assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred tax liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 104,761 (597,225) $ 108,130 (615,488) Noncurrent deferred tax liabilities, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(492,464) $(507,358) We have federal net operating loss carryforwards which begin to expire in 2020 through 2025, of $28,183 ($9,864, tax effected) at December 31, 2011 to reduce future federal taxable income. We have an asset for state net operating losses of $7,915 (net of federal tax benefit), which begins to expire in 2012 through 2025, subject to a valuation allowance of approximately 99%. We have assets for foreign net operating losses of $40,334, with various expiration dates, subject to a valuation allowance of approximately 69%. We also have foreign tax credits of $56,599, which begin to expire in 2014 through 2019, subject to a valuation allowance of approximately 65%. U.S. legislative changes in 2010 reduced the expected utilization of foreign tax credits which resulted in the requirement for a valuation allowance. 120 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 7. Income Taxes (Continued) Rollforward of valuation allowance is as follows: Year Ended December 31, Balance at Beginning of the Year Charged (Credited) to Expense 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $36,392 33,926 72,229 $ 1,416 39,545 9,844 Other Additions Other Deductions $3,158 — — $(7,040) (1,242) (9,834) Balance at End of the Year $33,926 72,229 72,239 We receive a tax deduction upon the exercise of non-qualified stock options or upon the disqualifying disposition by employees of incentive stock options and certain shares acquired under our employee stock purchase plan for the difference between the exercise price and the market price of the underlying common stock on the date of exercise or disqualifying disposition. The tax benefit for non-qualified stock options is included in the consolidated financial statements in the period in which compensation expense is recorded. The tax benefit associated with compensation expense recorded in the consolidated financial statements related to incentive stock options is recorded in the period the disqualifying disposition occurs. All tax benefits for awards issued prior to January 1, 2003 and incremental tax benefits in excess of compensation expense recorded in the consolidated financial statements are credited directly to equity and amounted to $5,532, $2,252 and $919 for the years ended December 31, 2009, 2010 and 2011, respectively. We have not recorded deferred taxes on book over tax outside basis differences related to certain foreign subsidiaries because such basis differences are not expected to reverse in the foreseeable future and we intend to reinvest indefinitely outside the U.S. These basis differences arose primarily through the undistributed book earnings of our foreign subsidiaries. The basis differences could be reversed through a sale of the subsidiaries, the receipt of dividends from subsidiaries and certain other events or actions on our part, each of which would result in an increase in our provision for income taxes. It is not practicable to calculate the amount of such basis differences. The components of income (loss) from continuing operations before provision (benefit) for income taxes are: U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $224,599 22,060 98,620 $272,806 41,474 19,942 $313,530 48,327 (8,957) $345,279 $334,222 $352,900 Year Ended December 31, 2009 2010 2011 121 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 7. Income Taxes (Continued) The provision (benefit) for income taxes consists of the following components: Year Ended December 31, 2009 2010 2011 Federal—current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Federal—deferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . State—current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . State—deferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign—current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign—deferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 53,504 23,106 17,968 6,476 11,955 753 $ 76,992 41,825 32,475 (851) 20,350 (3,308) $ 47,523 25,708 23,828 (1,093) 31,748 (21,226) $113,762 $167,483 $106,488 A reconciliation of total income tax expense and the amount computed by applying the federal income tax rate of 35% to income from continuing operations before provision (benefit) for income taxes for the years ended December 31, 2009, 2010 and 2011, respectively, is as follows: Computed ‘‘expected’’ tax provision . . . . . . . . . . . . . . . . . . . . . . . . . Changes in income taxes resulting from: State taxes (net of federal tax benefit) . . . . . . . . . . . . . . . . . . . . . . Increase in valuation allowance (net operating losses) . . . . . . . . . . Increase (Decrease) in valuation allowance (foreign tax credits) . . . Impairment of goodwill and divestitures . . . . . . . . . . . . . . . . . . . . Reserve reversal and audit settlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Foreign tax rate differential United Kingdom thin cap, Subpart F income and foreign Year Ended December 31, 2009 2010 2011 $120,848 $116,978 $123,515 17,163 15,451 (2) 1,416 39,547 — — 29,772 — (41,753) (7,828) (25,442) 16,301 12,601 (2,757) 10,254 (32,989) (34,867) restructuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4,194 (2,705) 8,247 5,359 5,663 8,767 $113,762 $167,483 $106,488 Our effective tax rates for the years ended December 31, 2009, 2010 and 2011 were 32.9%, 50.1% and 30.2%, respectively. The primary reconciling items between the federal statutory rate of 35% and our overall effective tax rate for the year ended December 31, 2011 was the recognition of certain previously unrecognized tax benefits related to tax positions of prior years, expirations of statute of limitation periods and settlements with tax authorities in various jurisdictions and differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates. This benefit was partially offset by state income taxes (net of federal benefit). Additionally, to a lesser extent, a goodwill impairment charge included in income from continuing operations as a component of intangible impairments in our consolidated statements of operations, of which a majority was non-deductible for tax purposes, is a reconciling item that impacts our effective tax rate. The primary reconciling item between the federal statutory rate of 122 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 7. Income Taxes (Continued) 35% and our overall effective tax rate for the year ended December 31, 2010 is a goodwill impairment charge included in income from continuing operations as a component of intangible impairments in our consolidated statements of operations, of which a majority was non-deductible for tax purposes. The negative impact of U.S. legislative changes reducing the expected utilization of foreign tax credits was offset by the recognition of certain previously unrecognized tax benefits due to expirations of statute of limitation periods and settlements with tax authorities in various jurisdictions. Additionally, to a lesser extent, state income taxes (net of federal benefit) and differences in the rates of tax at which our foreign earnings are subject, including foreign exchange gains and losses in different jurisdictions with different tax rates, are also reconciling items and impact our effective tax rate. In 2009, we had significant unrealized foreign exchange gains and losses on intercompany loans and on debt and derivative instruments in different jurisdictions with different tax rates. For 2009, foreign currency gains were recorded in lower tax jurisdictions associated with the marking-to-market of intercompany loan positions while foreign currency losses were recorded in higher tax jurisdictions associated with the marking-to-market of debt and derivative instruments, which reduced the effective tax rate for the year ended December 31, 2009. The evaluation of an uncertain tax position is a two-step process. The first step is a recognition process whereby the company determines whether it is more likely than not that a tax position will be sustained upon examination, including resolution of any related appeals or litigation processes, based on the technical merits of the position. The second step is a measurement process whereby a tax position that meets the more likely than not recognition threshold is calculated to determine the amount of benefit to recognize in the financial statements. The tax position is measured at the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement. We have elected to recognize interest and penalties associated with uncertain tax positions as a component of the provision (benefit) for income taxes in the accompanying consolidated statements of operations. We recorded $4,749, $(1,607) and $(8,477) for gross interest and penalties for the years ended December 31, 2009, 2010 and 2011, respectively. We had $11,610 and $2,819 accrued for the payment of interest and penalties as of December 31, 2010 and 2011, respectively. A summary of tax years that remain subject to examination by major tax jurisdictions is as follows: Tax Year Tax Jurisdiction See Below . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United States 2006 to present 2010 to present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United Kingdom The normal statute of limitations for U.S. federal tax purposes is three years from the date the tax return is filed. However, due to our net operating loss position, the U.S. government has the right to audit the amount of the net operating loss up to three years after we utilize the loss on our federal income tax return. We utilized losses from years beginning in 1996, 1998 and 1999 in our federal income tax returns for our 2008, 2009, and 2010 tax years, respectively. The normal statute of 123 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 7. Income Taxes (Continued) limitations for state purposes is between three to five years. However, certain of our state statute of limitations remain open for periods longer than this when audits are in progress. We are subject to examination by various tax authorities in jurisdictions in which we have significant business operations. We regularly assess the likelihood of additional assessments by tax authorities and provide for these matters as appropriate. As of December 31, 2010 and 2011, we had $59,891 and $31,408, respectively, of reserves related to uncertain tax positions included in other long-term liabilities in the accompanying consolidated balance sheets. Although we believe our tax estimates are appropriate, the final determination of tax audits and any related litigation could result in favorable or unfavorable changes in our estimates. A reconciliation of unrecognized tax benefits is as follows: Gross tax contingencies—December 31, 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross additions based on tax positions related to the current year . . . . . . . . . . . . . . . . . . . . Gross additions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross reductions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lapses of statutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross tax contingencies—December 31, 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross additions based on tax positions related to the current year . . . . . . . . . . . . . . . . . . . . Gross additions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross reductions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lapses of statutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross tax contingencies—December 31, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross additions based on tax positions related to the current year . . . . . . . . . . . . . . . . . . . . Gross additions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gross reductions for tax positions of prior years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lapses of statutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 84,566 3,166 5,693 (720) (4,460) (90) $ 88,155 6,575 9,759 (3,349) (33,001) (8,248) $ 59,891 6,593 6,437 (30,316) (6,268) (4,929) Gross tax contingencies—December 31, 2011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 31,408 The reversal of these reserves of $31,408 ($23,514 net of federal tax benefit) as of December 31, 2011 will be recorded as a reduction of our income tax provision if sustained. We believe that it is reasonably possible that an amount up to approximately $10,688 of our unrecognized tax positions may be recognized by the end of 2012 as a result of a lapse of statute of limitations or upon closing and settling significant audits in various worldwide jurisdictions. 124 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 8. Quarterly Results of Operations (Unaudited) Quarter Ended March 31 June 30 Sept. 30 Dec. 31 2010 Total revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $718,996 $718,536 $ 725,649 $729,168 146,243 Operating income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105,686 157,278 57,930 Income (loss) from continuing operations . . . . . . . . . . . . . . . . 49,252 27,202 (24,674) Total income (loss) from discontinued operations . . . . . . . . . . (8,435) (178,930) (151,728) 40,817 Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33,256 (154,687) 32,040(1) Net income (loss) attributable to Iron Mountain Incorporated . 40,357 Earnings (losses) per Share-Basic Income (loss) per share from continuing operations . . . . . . . . . Total income (loss) per share from discontinued operations . . . Net income (loss) per share attributable to Iron Mountain 138,342 32,355 (7,378) 24,977 24,704 0.14 (0.89) 0.24 (0.04) 0.16 (0.04) 0.29 (0.12) Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.12 0.20 (0.77) 0.16 Earnings (losses) per Share-Diluted Income (loss) per share from continuing operations . . . . . . . . . Total income (loss) per share from discontinued operations . . . Net income (loss) per share attributable to Iron Mountain 0.16 (0.04) 0.24 (0.04) 0.14 (0.89) 0.29 (0.12) Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.12 0.20 (0.77) 0.16 2011 Total revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $746,009 $758,551 $ 768,306 $741,837 149,463 Operating income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47,382 Income (loss) from continuing operations . . . . . . . . . . . . . . . . (13,381) Total income (loss) from discontinued operations . . . . . . . . . . 34,001 Net income (loss) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32,056 Net income (loss) attributable to Iron Mountain Incorporated . Earnings (losses) per Share-Basic Income (loss) per share from continuing operations . . . . . . . . . Total income (loss) per share from discontinued operations . . . Net income (loss) per share attributable to Iron Mountain 148,937 137,600 81,176 67,460 (6,557) 185,587 253,047 74,619 252,684 73,460 135,199 50,394 (12,469) 37,925 37,338 0.26 (0.06) 0.41 (0.03) 0.26 (0.07) 0.33 0.92 Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.37 Earnings (losses) per Share-Diluted Income (loss) per share from continuing operations . . . . . . . . . Total income (loss) per share from discontinued operations . . . Net income (loss) per share attributable to Iron Mountain 0.40 (0.03) Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.37 1.25 0.33 0.91 1.24 0.19 0.18 0.26 (0.06) 0.26 (0.07) 0.19 0.18 (1) The change in net income (loss) attributable to Iron Mountain Incorporated in the fourth quarter of 2010 compared to the third quarter of 2010 is primarily related to the impact associated with the goodwill impairment charge of which $255,000 ($249,000, net of tax) was recorded in the third quarter of 2010 compared to $28,785 ($28,300, net of tax) recorded in the fourth quarter of 2010. See Note 14. Discrete tax benefits recorded in the third quarter compared to charges in the fourth quarter of 2010 related to unrealized foreign exchange gains and losses in different tax jurisdictions 125 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 8. Quarterly Results of Operations (Unaudited) (Continued) at different tax rates also contributed to the change. Additionally, to a lesser extent, reduced operating income primarily related to increased selling, general and administrative expenses offset by reduced interest expense related to the retirement of a portion of our 73⁄4% Notes due 2015 in the third quarter of 2010 also contributed to the change. 9. Segment Information As a result of the disposition of our Digital Business and New Zealand Business and our decision to sell the Italian Business as discussed in Note 14, we changed our reportable segments. The most significant of these changes is that the reportable segment previously referred to as the worldwide digital business is no longer reported separately in our management reporting as the operations associated with the Domain Name Product Line and the Digital Business are reported as discontinued operations. Also, the technology escrow services business, which we continue to own and operate and was previously reported in the former worldwide digital business segment, is now reported in the North American Business segment. Additionally, the International Business segment no longer includes the New Zealand Business and the Italian Business as these operations are reported as discontinued operations. Our operating segments and Corporate are as follows: (cid:127) North American Business—information management services throughout the United States and Canada, including the storage of paper documents, as well as other media such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for corporate customers (‘‘Hard Copy’’); the storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (‘‘Data Protection’’); information destruction services (‘‘Destruction’’); the scanning, imaging and document conversion services of active and inactive records (‘‘Hybrid Services’’); the storage, assembly, and detailed reporting of customer marketing literature and delivery to sales offices, trade shows and prospective customers’ sites based on current and prospective customer orders (‘‘Fulfillment’’) and technology escrow services that protect and manage source code. (cid:127) Europe—information management services throughout Europe, including Hard Copy, Data Protection, Destruction (in the United Kingdom and Ireland) and Hybrid Services. (cid:127) Latin America—information management services throughout Mexico, Brazil, Chile, Argentina and Peru, including Hard Copy, Data Protection, Destruction and Hybrid Services. (cid:127) Asia Pacific—information management services throughout Australia, including Hard Copy, Data Protection, Destruction and Hybrid Services; and in certain cities in India, Singapore, Hong Kong-SAR and China, including Hard Copy and Data Protection. (cid:127) Corporate—consists of costs related to executive and staff functions, including finance, human resources and information technology, which benefit the enterprise as a whole. These costs are primarily related to the general management of these functions on a corporate level and the 126 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 9. Segment Information (Continued) design and development of programs, policies and procedures that are then implemented in the individual segments, with each segment bearing its own cost of implementation. Corporate also includes stock-based employee compensation expense associated with all Employee Stock-Based Awards. The Latin America, Asia Pacific and Europe operating segments have been aggregated given their similar economic characteristics, products, customers and processes and reported as one reportable segment, ‘‘International Business.’’ 127 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 9. Segment Information (Continued) An analysis of our business segment information and reconciliation to the consolidated financial statements is as follows: 2009 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . Depreciation and Amortization . . . . . . . . . . . . . . . Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . . . . . Total Assets(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . Expenditures for Segment Assets . . . . . . . . . . . . . . Capital Expenditures . . . . . . . . . . . . . . . . . . . . . Cash Paid for Acquisitions, Net of Cash Acquired Additions to Customer Relationship and North American Business $2,124,964 174,096 162,400 11,696 866,356 4,695,013 160,784 153,273 256 International Business Corporate Total Consolidated $ 649,420 69,768 57,570 12,198 120,482 1,667,266 110,624 105,876 1,262 $ — $2,774,384 277,186 253,061 24,125 822,579 6,851,157 300,176 287,917 1,518 33,322 33,091 231 (164,259) 488,878 28,768 28,768 — Acquisition Costs . . . . . . . . . . . . . . . . . . . . . . 7,255 3,486 — 10,741 2010 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . Depreciation and Amortization . . . . . . . . . . . . . . . Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . . . . . Total Assets(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . Expenditures for Segment Assets . . . . . . . . . . . . . . Capital Expenditures . . . . . . . . . . . . . . . . . . . . . Cash Paid for Acquisitions, Net of Cash Acquired Additions to Customer Relationship and 2,193,464 185,483 172,713 12,770 969,505 4,370,465 135,825 120,162 5,675 698,885 81,932 69,480 12,452 130,969 1,641,251 115,496 104,116 8,166 — 2,892,349 304,205 278,760 25,445 926,676 6,416,393 285,892 258,849 13,841 36,790 36,567 223 (173,798) 404,677 34,571 34,571 — Acquisition Costs . . . . . . . . . . . . . . . . . . . . . . 9,988 3,214 — 13,202 2011 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . Depreciation and Amortization . . . . . . . . . . . . . . . Depreciation . . . . . . . . . . . . . . . . . . . . . . . . . . . Amortization . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . . . . . Total Assets(1) . . . . . . . . . . . . . . . . . . . . . . . . . . . Expenditures for Segment Assets . . . . . . . . . . . . . . Capital Expenditures . . . . . . . . . . . . . . . . . . . . . Cash Paid for Acquisitions, Net of Cash Acquired Additions to Customer Relationship and 2,229,143 180,763 168,549 12,214 961,973 4,194,850 139,079 117,338 5,436 785,560 104,815 88,432 16,383 164,212 1,646,701 152,064 76,856 69,810 — 3,014,703 319,499 290,638 28,861 934,912 6,041,258 306,104 209,155 75,246 33,921 33,657 264 (191,273) 199,707 14,961 14,961 — Acquisition Costs . . . . . . . . . . . . . . . . . . . . . . 16,305 5,398 — 21,703 (1) Excludes all intercompany receivables or payables and investment in subsidiary balances. 128 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 9. Segment Information (Continued) The accounting policies of the reportable segments are the same as those described in Note 2. Adjusted OIBDA for each segment is defined as operating income before depreciation, amortization, intangible impairments and (gain) loss on disposal/write-down of property, plant and equipment, net which are directly attributable to the segment. Internally, we use Adjusted OIBDA as the basis for evaluating the performance of, and allocating resources to, our operating segments. A reconciliation of Adjusted OIBDA to income from continuing operations before provision (benefit) for income taxes on a consolidated basis is as follows: Adjusted OIBDA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Less: Depreciation and Amortization . . . . . . . . . . . . . . . . . . . . . . Intangible Impairments (See Note 2.g. and Note 14) . . . . . . . . . . Loss (Gain) on Disposal/Write-down of Years Ended December 31, 2009 2010 2011 $822,579 277,186 — $926,676 304,205 85,909 $934,912 319,499 46,500 Property, Plant and Equipment, Net . . . . . . . . . . . . . . . . . . . . Interest Expense, Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other (Income) Expense, Net . . . . . . . . . . . . . . . . . . . . . . . . . . 168 212,545 (12,599) (10,987) 204,559 8,768 (2,286) 205,256 13,043 Income from Continuing Operations before Provision (Benefit) for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $345,279 $334,222 $352,900 Information as to our operations in different geographical areas is as follows: Years Ended December 31, 2009 2010 2011 Revenues: United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United Kingdom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1,925,424 292,685 196,246 360,029 $1,958,820 295,462 231,477 406,590 $1,984,805 307,905 244,337 477,656 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,774,384 $2,892,349 $3,014,703 Long-lived Assets: United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . United Kingdom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3,736,626 617,141 425,838 855,804 $3,341,241 552,309 448,485 861,896 $3,306,574 529,239 434,517 856,478 Total Long-lived Assets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $5,635,409 $5,203,931 $5,126,808 129 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 9. Segment Information (Continued) Information as to our revenues by product and service lines is as follows: Years Ended December 31, 2009 2010 2011 Revenues: Records Management(1)(2) . . . . . . . . . . . . . . . . . . . . . . . . . . . Data Protection & Recovery(1)(3) . . . . . . . . . . . . . . . . . . . . . . Information Destruction(1)(4) . . . . . . . . . . . . . . . . . . . . . . . . . $2,040,497 483,909 249,978 $2,081,492 531,580 279,277 $2,183,154 522,632 308,917 Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,774,384 $2,892,349 $3,014,703 (1) Each of the service offerings within our product and service lines has a component of revenue that is storage related and a component that is service revenues, except the Information Destruction service offering, which does not have a storage component. (2) Includes Business Records Management, Compliant Records Management and Consulting Services, Hybrid Services, Fulfillment Services, Health Information Management Solutions, Film and Sound Archives and Energy Data Services. (3) Includes Data Protection & Recovery Services and Technology Escrow Services. (4) Includes Secure Shredding and Compliant Information Destruction. 10. Commitments and Contingencies a. Leases Most of our leased facilities are leased under various operating leases that typically have initial lease terms of five to ten years. A majority of these leases have renewal options with one or more five year options to extend and may have fixed or Consumer Price Index escalation clauses. We also lease equipment under operating leases (primarily computers) which have an average lease life of three years. Vehicles and office equipment are also leased and have remaining lease lives ranging from one to seven years. Total rent expense (including common area maintenance charges) under all of our operating leases was $240,944, $238,480 and $242,954 for the years ended December 31, 2009, 2010 and 2011, respectively. Included in total rent expense was sublease income of $4,126, $2,721 and $2,974 for the years ended December 31, 2009, 2010 and 2011, respectively. Estimated minimum future lease payments (excluding common area maintenance charges) include payments for certain renewal periods at our option because failure to renew results in an economic 130 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) disincentive due to significant capital expenditure costs (e.g., racking), thereby making it reasonably assured that we will renew the lease. Such payments in effect at December 31, are as follows: 2012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2013 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thereafter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating Lease Payment(1) $ 219,951 209,417 197,258 187,507 180,753 1,714,261 Sublease Income $ 2,317 1,932 1,648 1,629 1,145 1,934 Capital Leases $ 51,490 48,787 31,837 22,655 17,450 138,661 Total minimum lease payments . . . . . . . . . . . . . . . . . . . . . . . . . . . $2,709,147 $10,605 310,880 Less amounts representing interest . . . . . . . . . . . . . . . . . . . . . . . Present value of capital lease obligations . . . . . . . . . . . . . . . . . . . (103,580) $ 207,300 (1) Includes $2,593, $1,975, $1,758, $1,752, $1,692 and $8,232 in 2012, 2013, 2014, 2015, 2016 and thereafter, respectively, related to our Italian Business (a total of $18,002). In addition, we have certain contractual obligations related to purchase commitments which require minimum payments of $31,852, $11,546, $8,800, $982, $343 and $232 in 2012, 2013, 2014, 2015, 2016 and thereafter, respectively. b. Self-Insured Liabilities We are self-insured up to certain limits for costs associated with workers’ compensation claims, vehicle accidents, property and general business liabilities, and benefits paid under employee healthcare and short-term disability programs. At December 31, 2010 and 2011 there were $43,901 and $39,358, respectively, of self-insurance accruals reflected in accrued expenses of our consolidated balance sheets. The measurement of these costs requires the consideration of historical cost experience and judgments about the present and expected levels of cost per claim. We account for these costs primarily through actuarial methods, which develop estimates of the undiscounted liability for claims incurred, including those claims incurred but not reported. These methods provide estimates of future ultimate claim costs based on claims incurred as of the balance sheet date. c. Litigation We are involved in litigation from time to time in the ordinary course of business. A portion of the defense and/or settlement costs associated with such litigation is covered by various commercial liability insurance policies purchased by us and, in limited cases, indemnification from third parties. Our policy is to establish reserves for loss contingencies when the losses are both probable and reasonably estimable. We record legal costs associated with loss contingencies as expenses in the period in which they are incurred. The matters described below represent our significant loss contingencies. We have evaluated each matter and, if both probable and estimable, accrued an amount that represents our 131 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) estimate of any probable loss associated with such matter. In addition, we have estimated a reasonably possible range for all loss contingencies including those described below. We believe it is reasonably possible that we could incur aggregate losses in addition to amounts currently accrued for all matters up to an additional $51,300 over the next several years. d. London Fire In July 2006, we experienced a significant fire in a leased records and information management facility in London, England, that resulted in the complete destruction of the facility and its contents. The London Fire Brigade (‘‘LFB’’) issued a report in which it concluded that the fire resulted either from human agency, i.e., arson, or an unidentified ignition device or source, and its report to the Home Office concluded that the fire resulted from a deliberate act. The LFB also concluded that the installed sprinkler system failed to control the fire because the primary electric fire pump was disabled prior to the fire and the standby diesel fire pump was disabled in the early stages of the fire by third-party contractors. We have received notices of claims from customers or their subrogated insurance carriers under various theories of liability arising out of lost data and/or records as a result of the fire. Certain of those claims have resulted in litigation in courts in the United Kingdom. We deny any liability in respect of the London fire, and we have referred these claims to our excess warehouse legal liability insurer, which has been defending them to date under a reservation of rights. Certain of the claims have been settled for nominal amounts, typically one to two British pounds sterling per carton, as specified in the contracts, which amounts have been or will be reimbursed to us from our primary property insurer. We believe we carry adequate property and liability insurance related to this incident. e. Chile Earthquake As a result of the February 27, 2010 earthquake in Chile, we experienced damage to certain of our 13 owned and leased records management facilities in that region. None of our facilities were destroyed by fire or significantly impacted by water damage. However, the structural integrity of five buildings was compromised, and some of the racking included in certain buildings was damaged or destroyed. Some customer materials were impacted by this event. Revenues from Chile represent less than 1% of our consolidated enterprise revenues. We believe we carry adequate property and liability insurance and do not expect that this event will have a material impact on our consolidated results of operations or financial condition. We received cumulative payments of $33,800 from our insurance carriers of which $27,000 was received in 2010 and $6,800 was received in 2011. Such amount represents final settlements of claims filed with our insurance carriers. Cash from our insurance settlements was used to fund capital expenditures and for general working capital needs. Our policy related to business interruption insurance recoveries is to record gains within other (income) expense, net in our consolidated statement of operations and proceeds received within cash flows from operating activities in our consolidated statement of cash flows. Such amounts are recorded in the period the cash is received. We recorded approximately $100 within other income (expense), net in our consolidated statement of operations associated with business interruption insurance recoveries in the year ended December 31, 2011. We have recorded gains on the disposal/write-down of property, plant and equipment, net in our statement of operations of approximately $10,200 for the year ended December 31, 2010. We have reflected approximately $14,800 of the cash proceeds received from our insurers in the year ended December 31, 2010 as proceeds from sales of property and equipment, net in our statement of cash 132 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) flows. Our policy with respect to involuntary conversion of property, plant and equipment is to record any gain or loss within (gain) loss on disposal/write-down of property, plant and equipment, net within operating income in our consolidated statement of operations and proceeds received within cash flows from investing activities within our consolidated statement of cash flows. Losses are recorded when incurred and gains are recorded in the period when the cash received exceeds the carrying value of the related property, plant and equipment. f. Brazilian Litigation In September 2010, Iron Mountain do Brasil Ltda., our Brazilian operating subsidiary (‘‘IMB’’), was sued in Curitiba, Brazil in the 11th Lower Labor Claim Court. The plaintiff in the six related lawsuits, Sindicato dos Trabalhadores em Empresas de Servi¸cos Cont´abeis, Assessoramento, Per´ıcias, Informa¸c˜oes, Pesquisas, e em Empresas Prestadoras de Servi¸cos do Estado do Paran´a (Union of Workers in Business Services Accounting, Advice, Expertise, Information, Research and Services Companies in the State of Parana), a labor union in Brazil, purported to represent 2,008 individuals who provided services for IMB. The complaint alleged that these individuals were incorrectly classified as non-employees by IMB and requested unspecified monetary damages, including attorneys’ fees, unpaid wages, unpaid benefits and certain penalties. In August 2011, the court approved a settlement between the parties pursuant to which we will pay $2 for each of 531 individuals, subject to each individual’s acceptance thereof. If all 531 individuals accept the settlement, it would result in payment by the Company of approximately $1,100. The claims of the remaining 1,477 individuals in the lawsuits not receiving proceeds in the settlement were dismissed by the court. g. Patent Infringement Lawsuit In August 2010, we were named as a defendant in a patent infringement suit filed in the U.S. District Court for the Eastern District of Texas by Oasis Research, LLC. The plaintiff alleges that the technology found in our Connected and LiveVault products infringed certain U.S. patents owned by the plaintiff and seeks an unspecified amount of damages. A final pre-trial conference has been scheduled for October 12, 2012. We expect the court to establish a trial date during the pre-trial conference. As part of the sale of our Digital Business discussed at Note 14, our Connected and LiveVault products were sold to Autonomy and Autonomy has assumed this obligation and the defense of this litigation and has agreed to indemnify us against any losses. h. Government Contract Billing Matter Since October, 2001, we have provided services to the U.S. Government under several General Services Administration (‘‘GSA’’) multiple award schedule contracts (the ‘‘Schedules’’). The earliest of the Schedules was renewed with certain modifications to its terms in October 2006. The Schedules contain a price reductions clause (‘‘Price Reductions Clause’’) that requires us to offer to reduce the prices billed to the Government under the Schedules to correspond to the prices billed to certain benchmark commercial customers. Over the five years and three months ended December 31, 2011 we billed approximately $42,000 under the Schedules. In 2011, we initiated an internal review covering the contract period commencing in October 2006 and we discovered potential non-compliance with the Price Reductions Clause. We voluntarily disclosed the potential non-compliance to the GSA and its Office of Inspector General (‘‘OIG’’) in June 2011. See Note 2.y. 133 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 10. Commitments and Contingencies (Continued) We continue to review this matter and will provide the GSA and OIG with information regarding our pricing practices and proposed pricing adjustment amount to be refunded. The GSA and OIG, however, may not agree with our determination of the refund amount and may request additional pricing adjustments, refunds, civil penalties, up to treble damages and/or interest related to our Schedules. i. State of Massachusetts Notices of Intention to Assess We are currently under audit by the state of Massachusetts for the 2004 through 2008 tax years. We have not received any final assessments to date. However, we have received notices of intention to assess for the 2004 to 2006 tax years in the amount of $7,867, including tax and penalties (but excluding interest). Currently this audit is on appeal with the Massachusetts Department of Revenue. The final outcome of this audit may result in an assessment of income tax, which is a component of the income tax provision, or an assessment of net worth tax, which is an operating charge. We intend to defend this matter vigorously. j. Italy Fire We experienced a fire at a facility we lease in Aprilla, Italy on November 4, 2011. All employees were evacuated safely and the cause of the fire is currently being investigated. The facility primarily stored archival and inactive business records for local area businesses. The leased facility, constructed in 2004, is one of approximately 1,000 facilities in our global portfolio and one of 10 facilities located in Italy. Despite quick response by local fire authorities, damage to the building was extensive and the building appears to be a total loss. We believe we carry adequate insurance and are in the process of assessing the impact of the fire but do not expect that this event will have a material impact to our consolidated financial condition, results of operations and cash flows. Our policy related to business interruption insurance recoveries is to record gains within other (income) expense, net in our consolidated statement of operations and proceeds received within cash flows from operating activities in our consolidated statement of cash flows. Such amounts are recorded in the period the cash is received. Our policy with respect to involuntary conversion of property, plant and equipment is to record any gain or loss within (gain) loss on disposal/write-down of property, plant and equipment, net within operating income in our consolidated statement of operations and proceeds received within cash flows from investing activities within our consolidated statement of cash flows. Losses are recorded when incurred and gains are recorded in the period when the cash received exceeds the carrying value of the related property, plant and equipment. 11. Related Party Transactions We lease space to an affiliated company, Schooner Capital LLC (‘‘Schooner’’), for its corporate headquarters located in Boston, Massachusetts. For the years ended December 31, 2009, 2010 and 2011, Schooner paid rent to us totaling $177, $198 and $188, respectively. One of the members of our board of directors and several of his family members hold an indirect equity interest in one of the stockholders that received proceeds in connection with the acquisition of our joint venture in Poland. As a result of this equity interest, such board member, together with several of his family members, 134 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 11. Related Party Transactions (Continued) received approximately 24% of the purchase price that we paid in connection with this transaction and will receive the same percentage of any future contingent consideration. See Note 6. 12. 401(k) Plans We have a defined contribution plan, which generally covers all non-union U.S. employees meeting certain service requirements. Eligible employees may elect to defer from 1% to 25% of compensation per pay period up to the amount allowed by the Internal Revenue Code. In addition, IME operates a defined contribution plan, which is similar to the U.S.’s 401(k) Plan. We make matching contributions based on the amount of an employee’s contribution in accordance with the plan documents. We have expensed $11,508, $14,282 and $18,133 for the years ended December 31, 2009, 2010 and 2011, respectively. 13. Stockholders’ Equity Matters Our board of directors has authorized up to $1,200,000 in repurchases of our common stock. All purchases are subject to stock price, market conditions, corporate and legal requirements and other factors. As of December 31, 2011, we had a remaining amount available for repurchase under our share repurchase program of $100,701, which represents approximately 2% in the aggregate of our outstanding common stock based on the closing stock price on such date. In February 2010, our board of directors adopted a dividend policy under which we intend to pay quarterly cash dividends on our common stock. Declaration and payment of future quarterly dividends is at the discretion of our board of directors. In 2010 and 2011, our board of directors declared the following dividends: Declaration Date Dividend Per Share Record Date Total Amount Payment Date March 25, 2010 . . . . . . . . . . . . . . . . . . . June 4, 2010 . . . . . . . . . . . . . . . . . . . . . September 15, 2010 . . . . . . . . . . . . . . . . December 10, 2010 . . . . . . . . . . . . . . . . March 11, 2011 . . . . . . . . . . . . . . . . . . . June 10, 2011 . . . . . . . . . . . . . . . . . . . . September 8, 2011 . . . . . . . . . . . . . . . . December 1, 2011 . . . . . . . . . . . . . . . . . March 25, 2010 $0.0625 June 25, 2010 0.0625 0.0625 September 28, 2010 0.1875 December 27, 2010 March 25, 2011 0.1875 June 24, 2011 0.2500 0.2500 September 23, 2011 0.2500 December 23, 2011 April 15, 2010 $12,720 12,641 July 15, 2010 12,532 October 15, 2010 January 14, 2011 37,514 April 15, 2011 37,601 50,694 July 15, 2011 46,877 October 14, 2011 January 13, 2012 43,180 On March 23, 2011, our board of directors declared a dividend of one preferred stock purchase right (‘‘Right’’) for each outstanding share of our common stock held by stockholders of record at the close of business on April 1, 2011. Each Right, once exercisable, entitles the registered holder to purchase one one-thousandth of a share of our preferred stock, designated as Series A Junior Participating Preferred Stock, par value $0.01 per share, at a price of $120.00 per one one-thousandth of a share, subject to certain adjustments. No shares of Series A Junior Participating Preferred Stock are outstanding as of December 31, 2011. The Rights will expire upon the close of business on the earliest to occur of: (i) March 22, 2013, (ii) the date on which the Rights are redeemed or exchanged 135 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 13. Stockholders’ Equity Matters (Continued) by us in accordance with the rights agreement governing the Rights and (iii) the date of our 2012 annual meeting of stockholders if requisite stockholder approval of the rights agreement is not obtained at such meeting. 14. Discontinued Operations Digital Operations In August 2010, we divested the Domain Name Product Line for approximately $11,400 in cash at closing which is included in cash flows from operating activities—discontinued operations. This represented the sale of assets (primarily customer contracts) of a product line. Total revenues of this product line for the year ended December 31, 2009 and the seven months ended July 31, 2010 were approximately $6,300 and $3,500, respectively. A gain in the amount of approximately $6,900 ($2,834, net of tax) was recorded during the quarter ended September 30, 2010 and is included in loss from discontinued operations, net of tax. During the quarter ended September 30, 2010, we concluded that events occurred and circumstances changed in our former worldwide digital business reporting unit that required us to conduct an impairment review. The primary factors contributing to our conclusion that we had a triggering event and a requirement to reassess our former worldwide digital business reporting unit goodwill for impairment included: (1) a reduction in forecasted revenue and operating results due to continued pressure on key parts of the business as a result of the weak economy; (2) reduced revenue and profit outlook for our eDiscovery service due to smaller average matter size and lower pricing; (3) a decision to discontinue certain software development projects; and (4) the sale of the Domain Name Product Line. As a result of the review, we recorded a provisional goodwill impairment charge associated with our former worldwide digital business reporting unit in the amount of $255,000 during the quarter ended September 30, 2010. We finalized the estimate in the fourth quarter of 2010, and we recorded an additional impairment of $28,785, for a total goodwill impairment charge of $283,785. For the year ended December 31, 2010, we allocated $85,909 of this charge to the retained technology escrow services business, based on a relative fair value basis, which charge continues to be included in our continuing results of operations as a component of intangible impairments in our consolidated statements of operations. As described in Note 9 to Notes to Consolidated Financial Statements, our technology escrow services business, which had been reported in our former worldwide digital business segment, is now reported as a component of our North American Business segment. In April 2011, we announced a comprehensive strategic plan, which included exploring strategic alternatives for our digital business, including a potential sale of the Digital Business. 136 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) On June 2, 2011, IMI completed the sale of the Digital Business to Autonomy, pursuant to the Digital Sale Agreement. In the Digital Sale, Autonomy purchased (i) the shares of certain of IMI’s subsidiaries through which IMI conducted the Digital Business and (ii) certain assets of IMI and its subsidiaries relating to our Digital Business. The Digital Sale qualified as discontinued operations because (a) the remaining direct gross cash inflows and outflows of the Digital Business by IMI post-close are not expected to be significant in relation to the direct gross cash inflows and outflows absent the Digital Sale and (b) there is no significant continuing involvement because IMI does not retain the ability to influence the operating and financial policies of the Digital Business. As a result, the financial position, operating results and cash flows of the Digital Business and the Domain Name Product Line, for all periods presented, including the gains on the sales, have been reported as discontinued operations for financial reporting purposes. Pursuant to the Digital Sale Agreement, IMI received approximately $395,400 in cash, consisting of the initial purchase price of $380,000 and a preliminary working capital adjustment of approximately $15,400, which remains subject to a customary post-closing adjustment based on the amount of working capital at closing. The purchase price for the Digital Sale will be increased on a dollar-for-dollar basis if the working capital balance at the time of closing exceeds the target amount of working capital as set forth in the Digital Sale Agreement and decreased on a dollar-for-dollar basis if such closing working capital balance is less than the target amount. We and Autonomy are in disagreement regarding the working capital adjustment in the Digital Sale Agreement. As a result, as contemplated by the Digital Sale Agreement, the matter is being referred to an independent third party accounting firm for determination of the appropriate adjustment amount. Transaction costs relating to the Digital Sale amounted to $7,387 ($774 of such costs were unpaid as of December 31, 2011). Additionally, $11,075 of inducements are payable to Autonomy and have been netted against the proceeds in calculating the gain on the Digital Sale ($6,000 of such amount was unpaid as of December 31, 2011). We used the net proceeds received from the Digital Sale to pay down amounts outstanding under our revolving credit facility. Also, a tax provision of $45,126 associated with the gain recorded on the Digital Sale was recorded for the year ended December 31, 2011. A gain on sale of discontinued operations in the amount of $243,861 ($198,735, net of tax) was recorded during the year ended December 31, 2011, as a result of the Digital Sale. Approximately $3,828 of cumulative translation adjustment associated with our Digital Business was reclassified from accumulated other comprehensive items, net and reduced the gain on the Digital Sale by the same amount. 137 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) The table below summarizes certain results of operations of the Digital Business and the Domain Name Product Line: Years Ended December 31, 2009 2010 2011(1) Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $201,651 $ 203,479 $ 79,199 Loss Before Benefit for Income Taxes of Discontinued Operations . . Benefit for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (14,959) $(235,161) $ (31,094) (13,744) (19,682) (4,791) Loss from Discontinued Operations, Net of Tax . . . . . . . . . . . . . . . . $ (10,168) $(215,479) $ (17,350) Gain on Sale of Discontinued Operations . . . . . . . . . . . . . . . . . . . . Provision for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gain on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . . $ $ — $ — — $ — $243,861 45,126 — — $198,735 Total (Loss) Income from Discontinued Operations and Sale, Net of Tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (10,168) $(215,479) $181,385 (1) Includes the Digital Business results of operations through June 2, 2011, the date the Digital Sale was consummated. There have been no allocations of corporate general and administrative expenses to discontinued operations. In accordance with our policy, we have allocated corporate interest associated with all debt that is not specifically allocated to a particular component based on the proportion of the assets of the Digital Business and the Domain Name Product Line to our total consolidated assets at the applicable weighted average interest rate associated with such debt for such reporting period. Interest allocated to the Digital Business and the Domain Name Product Line and included in loss from discontinued operations amounted to $13,041, $14,336 and $2,396 for the years ended December 31, 2009, 2010 and 2011, respectively. 138 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) The carrying amounts of the major classes of assets and liabilities of the Digital Business were as follows: December 31, 2010 June 2, 2011 Accounts receivable, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . Property, plant and equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . Goodwill, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 41,418 1,726 6,585 49,729 39,539 35,699 13,934 45,889 Non-current assets of discontinued operations . . . . . . . . . . . . . . . . . . 135,061 Assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . . . $184,790 Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-current liabilities of discontinued operations . . . . . . . . . . . . . . . . $ 15,848 8,879 27,638 52,365 1,009 — 1,009 $ 43,893 1,542 6,533 51,968 37,882 35,699 13,485 41,146 128,212 $180,180 $ 9,665 7,824 31,755 49,244 1,027 — 1,027 Liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . $ 53,374 $ 50,271 In connection with the Digital Sale, we entered into several other arrangements with Autonomy, including: (cid:127) A reseller agreement with Autonomy that allows us to sell certain products and services of the Digital Business now owned by Autonomy and certain other Autonomy products and services (the ‘‘Products and Services’’) over a three year period beginning June 2, 2011. The reseller agreement provides for the payments to Autonomy of: (i) $3,500, which was paid on the closing of the Digital Sale; and (ii) $6,000 on June 2, 2012. Such amounts represent prepayments of amounts payable to Autonomy related to qualifying sales of Products and Services to new customers of the Digital Business and are non-refundable to the extent we do not achieve the requisite level of qualifying sales of Products and Services during the term of the reseller agreement. (cid:127) A co-location agreement with Autonomy in which we will provide certain storage related services associated with certain data centers to Autonomy for a two year transitional period beginning June 2, 2011. Autonomy has the right to extend this period by two additional years upon six months notice prior to the end of the first two-year term. 139 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) (cid:127) A transitional services agreement to provide certain services, generally for a period no longer than six months, including general, administrative, finance, human resource and information technology services. (cid:127) The payment by us to Autonomy of approximately $3,075 as of the closing for the purchase of certain Products and Services for our internal use. The revenues and corresponding expenses associated with the above agreements are reflected in our continuing operating results. None of these services gives us the ability to influence the operating and financial policies of the Digital Business. We have concluded that the direct cash flows associated with these agreements are not significant because they are estimated to represent less than 5% of both direct cash inflows and outflows of the Digital Business for the one-year period subsequent to the Digital Sale, and, therefore, we have reported the Digital Business as discontinued operations in the accompanying consolidated financial statements for all periods presented. We will continue to assess the cash flows associated with these agreements and our conclusion that the Digital Business be reported as discontinued operations until the first anniversary of the Digital Sale. In February 2010, we acquired the stock of Mimosa Systems, Inc. (‘‘Mimosa’’), a provider of enterprise-class digital content archiving solutions, for approximately $112,000 in cash and approximately $2,000 in fair value of options issued. Mimosa was subsequently disposed of in the sale of our Digital Business in June 2011. The purchase price paid by IMI for the Mimosa acquisition is included in cash flows from investing activities-discontinued operations in our fiscal year 2010 statement of cash flows. New Zealand Business After further analysis subsequent to our April 2011 announcement of our comprehensive strategic plan, which includes reviewing select underperforming international markets, we committed in May 2011 to a plan to sell the New Zealand Business. During the second quarter of 2011, we recorded an impairment charge of $4,900 to write-down the long-lived assets of the New Zealand Business to its estimated net realizable value which is included in loss from discontinued operations. In the calculation of the carrying value of the New Zealand Business, we allocated the goodwill of our Australia/New Zealand reporting unit between Australia and New Zealand on a relative fair value basis. Additionally, we recorded a tax benefit of $7,883 during the year ended December 31, 2011 associated with the outside tax basis of the New Zealand Business, which is also reflected in loss from discontinued operations. No valuation allowance was provided against this benefit because such amount is recoverable against the capital gain associated with the Digital Sale. We completed the sale of the New Zealand Business on October 3, 2011 for a purchase price of approximately $10,000. We recorded a gain on the sale of discontinued operations associated with the New Zealand Business of $1,884 during the fourth quarter of 2011 which primarily represents cumulative translation adjustment associated with our New Zealand operations which was reclassified from accumulated other comprehensive items, net and increased the gain on the sale of New Zealand by that same amount. The New Zealand Business was previously included within the International Business segment. For all periods presented, the financial position, operating results and cash flows of the New Zealand Business, including the gain on the sale, have been reported as discontinued operations for financial reporting purposes. 140 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) The table below summarizes certain results of operations of the New Zealand Business: Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 7,279 $7,414 $ 6,489 Loss Before Benefit for Income Taxes of Discontinued Operations . . . . . . Benefit for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(1,451) $ (533) $(4,726) — (7,883) — (Loss) Income from Discontinued Operations, Net of Tax . . . . . . . . . . . . . $(1,451) $ (533) $ 3,157 Years Ended December 31, 2009 2010 2011(1) Gain on Sale of Discontinued Operations . . . . . . . . . . . . . . . . . . . . . . . . Provision for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ — $ — $ 1,884 — — — Gain on Sale of Discontinued Operations, Net of Tax . . . . . . . . . . . . . . . . $ — $ — $ 1,884 Total (Loss) Income from Discontinued Operations and Sale, Net of Tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $(1,451) $ (533) $ 5,041 (1) Includes the New Zealand Business results of operations through October 3, 2011, the date the sale of the New Zealand Business was consummated. The carrying amounts of the major classes of assets and liabilities of the New Zealand Business were as follows: December 31, 2010 October 3, 2011 Accounts receivable, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other $ 1,339 1,034 Current assets of discontinued operations . . . . . . . . . . . . . . . . . . . . Property, plant and equipment, net . . . . . . . . . . . . . . . . . . . . . . . . . . Goodwill, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets, net Non-current assets of discontinued operations . . . . . . . . . . . . . . . . Assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . . Current portion of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current liabilities of discontinued operations . . . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-current liabilities of discontinued operations . . . . . . . . . . . . . . 2,373 3,746 6,128 5,689 15,563 $17,936 $ 387 263 1,382 113 2,145 24 1,679 1,703 $ 1,146 897 2,043 3,632 1,136 5,452 10,220 $12,263 $ — 236 524 67 827 24 1,659 1,683 Liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . $ 3,848 $ 2,510 141 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) Italian Business After further analysis subsequent to our April 2011 announcement of our comprehensive strategic plan, which includes reviewing select underperforming international markets, we committed in December 2011 to a plan to sell the Italian Business. In the calculation of the carrying value of the Italian Business, we allocated the goodwill of our Western European reporting unit between the Italian Business and the remainder of this reporting unit on a relative fair value basis. Additionally, in conjunction with the goodwill impairment analysis performed associated with our Western Europe reporting unit, we performed an impairment test on the long-lived assets of our Italian Business in the third quarter of 2011. The undiscounted cash flows from the Italian Business were lower than the carrying value of the long-lived assets associated with the operations of the Italian Business and resulted in the requirement to fair value the long-lived assets of this lower level component. As a result, we recorded write-offs of other intangible assets, primarily customer relationship values of $8,000, and certain write-downs to property, plant and equipment (primarily racking) long-lived assets in Italy of $6,600 in the third quarter of 2011, which are included in loss from discontinued operations. We allocated $2,500 of the Western Europe goodwill impairment charge to the Italian Business which is also included in loss from discontinued operations for the year ended December 31, 2011. The Italian Business was previously included within the International Business segment. Beginning in the fourth quarter of 2011, the Italian Business has been classified as held for sale and, for all periods presented, the financial position, operating results and cash flows of the Italian Business have been reported as discontinued operations for financial reporting purposes. The table below summarizes certain results of operations of the Italian Business: Total Revenues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $25,468 $18,284 $ 15,353 Loss Before Benefit for Income Taxes of Discontinued Operations . . . . Benefit for Income Taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ (849) $ (3,756) $(35,350) (2,104) (351) (330) Loss from Discontinued Operations, Net of Tax . . . . . . . . . . . . . . . . . . $ (519) $ (3,405) $(33,246) Total Loss from Discontinued Operations, Net of Tax . . . . . . . . . . . . . . $ (519) $ (3,405) $(33,246) Years Ended December 31, 2009 2010 2011 142 IRON MOUNTAIN INCORPORATED NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (Continued) DECEMBER 31, 2011 (In thousands, except share and per share data) 14. Discontinued Operations (Continued) The carrying amounts of the major classes of assets and liabilities of the Italian Business were as follows: December 31, 2010 December 31, 2011 Accounts receivable, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Prepaid expenses and other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current assets of discontinued operations . . . . . . . . . . . . . . . . . . Property, plant and equipment, net . . . . . . . . . . . . . . . . . . . . . . . . Goodwill, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other assets, net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-current assets of discontinued operations . . . . . . . . . . . . . . . $ 8,744 1,738 10,482 7,583 2,576 9,327 19,486 Assets of discontinued operations . . . . . . . . . . . . . . . . . . . . . . . . $29,968 Current portion of long-term debt . . . . . . . . . . . . . . . . . . . . . . . . . Accounts payable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accrued expenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred revenue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Current liabilities of discontinued operations . . . . . . . . . . . . . . . . Other long-term liabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deferred income taxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-current liabilities of discontinued operations . . . . . . . . . . . . $ 522 1,324 2,386 20 4,252 339 1,431 1,770 Liabilities of discontinued operations . . . . . . . . . . . . . . . . . . . . . $ 6,022 $4,676 602 5,278 — — 1,978 1,978 $7,256 $ 118 563 2,552 41 3,274 43 — 43 $3,317 143 Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized. SIGNATURES IRON MOUNTAIN INCORPORATED By: /s/ BRIAN P. MCKEON Brian P. McKeon Executive Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) Dated: February 28, 2012 Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated. Name Title Date /s/ C. RICHARD REESE C. Richard Reese /s/ BRIAN P. MCKEON Brian P. McKeon /s/ TED R. ANTENUCCI Ted R. Antenucci /s/ CLARKE H. BAILEY Clarke H. Bailey /s/ KENT P. DAUTEN Kent P. Dauten /s/ PAUL F. DENINGER Paul F. Deninger /s/ PER-KRISTIAN HALVORSEN Per-Kristian Halvorsen /s/ MICHAEL LAMACH Michael Lamach Chairman of the Board of Directors and Chief Executive Officer February 28, 2012 February 28, 2012 February 28, 2012 February 28, 2012 February 28, 2012 February 28, 2012 February 28, 2012 February 28, 2012 Executive Vice President and Chief Financial Officer (Principal Financial and Accounting Officer) Director Director Director Director Director Director 144 Name Title Date /s/ ARTHUR D. LITTLE Arthur D. Little /s/ ALLAN Z. LOREN Allan Z. Loren /s/ VINCENT J. RYAN Vincent J. Ryan /s/ LAURIE A. TUCKER Laurie A. Tucker /s/ ALFRED J. VERRECCHIA Alfred J. Verrecchia Director Director Director Director Director February 28, 2012 February 28, 2012 February 28, 2012 February 28, 2012 February 28, 2012 145 INDEX TO EXHIBITS Certain exhibits indicated below are incorporated by reference to documents we have filed with the Commission. Each exhibit marked by a pound sign (#) is a management contract or compensatory plan. Exhibit 2.1 2.2 3.1 3.2 3.3 3.4 3.5 4.1 4.2 4.3 4.4 4.5 Item Agreement and Plan of Merger by and between Iron Mountain Incorporated, a Pennsylvania corporation, and the Company, dated as of May 27, 2005. (Incorporated by reference to the Company’s Current Report on Form 8-K dated May 27, 2005). Purchase and Sales Agreement, by and among Autonomy Corporation plc, Iron Mountain Incorporated and certain of its subsidiaries, dated as of May 15, 2011. (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 8, 2011). Amended and Restated Certificate of Incorporation of the Company, as amended. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2006). Amended and Restated Bylaws of the Company (as adopted on March 5, 2010). (Incorporated by reference to the Company’s Current Report on Form 8-K dated March 5, 2010). Declaration of Trust of IM Capital Trust I, dated as of December 10, 2001 among the Company, The Bank of New York, The Bank of New York (Delaware) and John P. Lawrence, as trustees. (Incorporated by reference to the Company’s Registration Statement No. 333-75068, filed with the Commission on December 13, 2001). Certificate of Trust of IM Capital Trust I. (Incorporated by reference to the Company’s Registration Statement No. 333-75068, filed with the Commission on December 13, 2001). Certificate of Designations for Iron Mountain Incorporated Series A Junior Participating Preferred Stock, dated as of March 24, 2011. (Incorporated by reference to the Company’s Current Report on Form 8-K dated March 24, 2011). Indenture for 71⁄4% Senior Subordinated Notes due 2014, dated as of January 22, 2004, by and among the Company, the Guarantors named therein and The Bank of New York, as trustee. (Incorporated by reference to the Company’s Current Report on Form 8-K dated July 11, 2006). Senior Subordinated Indenture, dated as of December 30, 2002, among the Company, the Guarantors named therein and The Bank of New York, as trustee. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2002). First Supplemental Indenture, dated as of December 30, 2002, among the Company, the Guarantors named therein and The Bank of New York, as trustee relating to the 73⁄4% Senior Subordinated Notes due 2015. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2002). Second Supplemental Indenture, dated as of June 20, 2003, among the Company, the Guarantors named therein and The Bank of New York, as trustee relating to the 65⁄8% Senior Subordinated Notes due 2016. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2003). Third Supplemental Indenture, dated as of July 17, 2006, by and among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee relating to the 83⁄4% Senior Subordinated Notes due 2018. (Incorporated by reference to the Company’s Current Report on Form 8-K dated July 20, 2006). 146 Exhibit 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 Item Fourth Supplemental Indenture, dated as of October 16, 2006, by and among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee relating to the 8% Senior Subordinated Notes due 2018 and the 63⁄4% Senior Subordinated Notes due 2018. (Incorporated by reference to the Company’s Current Report on Form 8-K dated October 17, 2006). Fifth Supplemental Indenture, dated as of January 19, 2007, by and among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee relating to the 63⁄4% Senior Subordinated Notes due 2018. (Incorporated by reference to the Company’s Current Report on Form 8-K dated January 24, 2007). Amendment No. 1 to Fifth Supplemental Indenture, dated as of February 23, 2007, by and among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2006). Sixth Supplemental Indenture, dated as of March 15, 2007, by and among Iron Mountain Nova Scotia Funding Company, the Company and the other guarantors named therein and The Bank of New York Trust Company, N.A., as trustee relating to the 71⁄2% Senior Subordinated Notes due 2017. (Incorporated by reference to the Company’s Current Report on Form 8-K dated March 23, 2007). Registration Rights Agreement, dated as of March 15, 2007, between Iron Mountain Nova Scotia Funding Company, the Company and the other guarantors named therein and the Initial Purchasers named therein. (Incorporated by reference to the Company’s Current Report on Form 8-K dated March 23, 2007). Seventh Supplemental Indenture, dated as of June 5, 2008, by and among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee relating to the 8% Senior Subordinated Notes due 2020. (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 11, 2008). Eighth Supplemental Indenture, dated as of August 10, 2009, by and among the Company, the Guarantors named therein and The Bank of New York Trust Company, N.A., as trustee relating to the 83⁄8% Senior Subordinated Notes due 2021. (Incorporated by reference to the Company’s Current Report on Form 8-K dated August 11, 2009). Form of Stock Certificate representing shares of Common Stock, $0.01 par value per share, of the Company. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2011). Rights Agreement, dated as of March 23, 2011, by and between Iron Mountain Incorporated and Mellon Investor Services LLC (which includes the form of Certificate of Designations of Series A Junior Participating Preferred Stock as Exhibit A to the Rights Agreement, the Summary of Rights to Purchase Series A Junior Participating Preferred Stock as Exhibit B to the Rights Agreement and the form of Right Certificate as Exhibit C to the Rights Agreement). (Incorporated by reference to the Company’s Current Report on Form 8-K dated March 24, 2011). Senior Subordinated Indenture for 73⁄4% Senior Subordinated Notes due 2019, dated as of September 23, 2011, among the Company, the Guarantors named therein and The Bank of New York Mellon Trust Company, N.A., as trustee. (Incorporated by reference to the Company’s Current Report on Form 8-K, dated September 29, 2011). 147 Exhibit 4.16 10.1 10.2 10.3 10.4 10.5 10.6 10.7 10.8 10.9 10.10 Item First Supplemental Indenture, dated as of September 23, 2011, among Iron Mountain Incorporated, the Guarantors named therein and The Bank of New York Mellon Trust Company, N.A., as trustee. (Incorporated by reference to the Company’s Current Report on Form 8-K, dated September 29, 2011). Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2007). First Amendment to the Iron Mountain Incorporated Executive Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2008). Iron Mountain Incorporated 1997 Stock Option Plan, as amended. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2000). Amendment to Iron Mountain Incorporated 1997 Stock Option Plan, as amended. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 10, 2008). Iron Mountain Incorporated 1995 Stock Incentive Plan, as amended. (#) (Incorporated by reference to Iron Mountain/DE’s Current Report on Form 8-K dated April 16, 1999). Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2002). Third Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to Appendix A of the Company’s Proxy Statement for the 2008 Annual Meeting of Stockholders filed April 21, 2008). Fourth Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 10, 2008). Fifth Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 4, 2010). Sixth Amendment to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2011). 10.11 Stratify, Inc. 1999 Stock Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2007). 10.12 Amendment to Stratify, Inc. 1999 Stock Plan. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 10, 2008). 10.13 10.14 10.15 Form of Iron Mountain Incorporated Amended and Restated Non-Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). Form of Iron Mountain Incorporated Incentive Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Non-Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). 148 Exhibit 10.16 10.17 10.18 10.19 10.20 10.21 10.22 10.23 10.24 10.25 Item Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Amended and Restated Iron Mountain Non-Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Incentive Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). Form of Iron Mountain Incorporated 1995 Stock Incentive Plan Non-Qualified Stock Option Agreement. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). Form of Iron Mountain Incorporated 1997 Stock Option Plan Stock Option Agreement (version 1). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). Form of Iron Mountain Incorporated 1997 Stock Option Plan Stock Option Agreement (version 2). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). Form of Iron Mountain Incorporated 2002 Stock Incentive Plan Stock Option Agreement (version 1). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). Form of Iron Mountain Incorporated 2002 Stock Incentive Plan Stock Option Agreement (version 2). (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2004). Iron Mountain Incorporated 2002 Stock Incentive Plan Stock Option Agreement, dated May 24, 2007, by and between Iron Mountain Incorporated and Brian P. McKeon. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2007). Form of Performance Unit Agreement pursuant to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2011). Form of Restricted Stock Unit Agreement pursuant to the Iron Mountain Incorporated 2002 Stock Incentive Plan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2011). 10.26 Change in Control Agreement, dated December 10, 2008, by and between the Company and Brian P. McKeon. (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 10, 2008). 10.27 Iron Mountain Incorporated 2003 Senior Executive Incentive Program. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated April 5, 2005). 10.28 Amendment to the Iron Mountain Incorporated 2003 Senior Executive Incentive Program. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 4, 2010). 10.29 Iron Mountain Incorporated 2006 Senior Executive Incentive Program. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 1, 2006). 10.30 Amendment to the Iron Mountain Incorporated 2006 Senior Executive Incentive Program. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated June 4, 2010). 149 Exhibit Item 10.31 Employment Agreement, dated as of August 11, 2008, by and between the Company and Robert Brennan. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated August 11, 2008). 10.32 Contract of Employment with Iron Mountain, between Iron Mountain Belgium NV and Marc Duale. (#) (Incorporated by reference to the Company’s Current Report on Form 8-K dated December 30, 2009). 10.33 Agreement on transfer of the employment contract between Iron Mountain Belgium NV and Marc Duale to Iron Mountain BPM International, dated December 31, 2010. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2010). 10.34 Restated Compensation Plan for Non-Employee Directors. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2011). 10.35 Iron Mountain Incorporated Director Deferred Compensation Plan. (#) (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2007). 10.36 Amended and Restated Registration Rights Agreement, dated as of June 12, 1997, by and among the Company and certain stockholders of the Company. (#) (Incorporated by reference to Iron Mountain/DE’s Quarterly Report on Form 10-Q for the quarter ended June 30, 1997). 10.37 Master Lease and Security Agreement, dated as of May 22, 2001, between Iron Mountain Statutory Trust—2001, as Lessor, and Iron Mountain Records Management, Inc., as Lessee. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2001). 10.38 Amendment No. 1 to Master Lease and Security Agreement, dated as of November 1, 2001 between Iron Mountain Statutory Trust—2001, as Lessor, and Iron Mountain Records Management, Inc., as Lessee. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2001). 10.39 Amendment to Master Lease and Security Agreement and Unconditional Guaranty, dated March 15, 2002, between Iron Mountain Statutory Trust—2001, Iron Mountain Information Management, Inc. and the Company. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2002). 10.40 Unconditional Guaranty, dated as of May 22, 2001, from the Company, as Guarantor, to Iron Mountain Statutory Trust—2001, as Lessor. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2001). 10.41 Subsidiary Guaranty, dated as of May 22, 2001, from certain subsidiaries of the Company as guarantors, for the benefit of Iron Mountain Statutory Trust—2001 and consented to by Bank of Nova Scotia. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2002). 10.42 Guaranty Letter, dated December 31, 2002, to Scotiabanc, Inc. from Iron Mountain Information Services, Inc., as Lessee and the Company as Guarantor. (Incorporated by reference to the Company’s Annual Report on Form 10-K for the year ended December 31, 2002). 10.43 Master Construction Agency Agreement, dated as of May 22, 2001, between Iron Mountain Statutory Trust—2001, as Lessor, and Iron Mountain Records Management, Inc., as Construction Agent. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2001). 150 Exhibit Item 10.44 Credit Agreement, dated as of June 27, 2011, among the Company, Iron Mountain Information Management, Inc., Iron Mountain Canada Corporation, Iron Mountain Switzerland GmbH, Iron Mountain Europe Limited, Iron Mountain Australia Pty Ltd., Iron Mountain Information Management (Luxembourg) S.C.S., Iron Mountain Luxembourg S.a r.l, the Lenders party thereto, RBS Citizens, N.A. and Bank of America, N.A., as Co-Syndication Agents, Barclays Bank PLC, HSBC Bank USA, N.A., Morgan Stanley Senior Funding, Inc. and the Bank of Nova Scotia, as Co-Documentation Agents, J.P. Morgan Securities LLC and RBS Citizens, N.A., as Lead Arrangers and Joint Bookrunners, JPMorgan Chase Bank, Toronto Branch, as Canadian Administrative Agent, and JPMorgan Chase Bank, N.A., as Agent for the Lenders. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2011). 10.45 Agreement of Resignation, Appointment and Acceptance, dated as of January 28, 2005, by and among the Company, The Bank of New York, as prior trustee, and The Bank of New York Trust Company, N.A., as successor trustee, relating to the Senior Subordinated Indenture for 73⁄4% Senior Subordinated Notes due 2015 and 65⁄8% Senior Subordinated Notes due 2016, dated as of December 30, 2002. (Incorporated by reference to the Company’s Current Report on Form 8-K dated July 11, 2006). 10.46 Agreement, by and among Iron Mountain Incorporated, Elliott Associates, L.P. and Elliott International, L.P., dated April 18, 2011. (Incorporated by reference to the Company’s Current Report on Form 8-K dated April 19, 2011). 10.47 12 18.1 21 23.1 31.1 31.2 32.1 32.2 101.1 Separation Agreement, dated April 20, 2011, by and between Iron Mountain Incorporated and Robert T. Brennan. (#) (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2011). Statement re: Computation of Ratios. (Filed herewith). Preferability letter from Deloitte & Touche LLP regarding a change in accounting principle dated May 10, 2010. (Incorporated by reference to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2010). Subsidiaries of the Company. (Filed herewith). Consent of Deloitte & Touche LLP (Iron Mountain Incorporated, Delaware). (Filed herewith). Rule 13a-14(a) Certification of Chief Executive Officer. (Filed herewith). Rule 13a-14(a) Certification of Chief Financial Officer. (Filed herewith). Section 1350 Certification of Chief Executive Officer. (Filed herewith). Section 1350 Certification of Chief Financial Officer. (Filed herewith). The following materials from Iron Mountain Incorporated’s Annual Report on Form 10-K for the year ended December 31, 2011 formatted in XBRL (eXtensible Business Reporting Language): (i) the Consolidated Balance Sheets, (ii) Consolidated Statements of Operations, (iii) Consolidated Statements of Equity, (iv) Consolidated Statements of Comprehensive Income (Loss), (v) Consolidated Statements of Cash Flows and (vi) Notes to Consolidated Financial Statements, tagged as blocks of text and in detail. (Furnished herewith). 151 CO RP O RATE DIREC TO RS AND O FFICERS (As of 3/31/12) DIRECTORS C. Richard Reese5 Chairman of the Board of Directors and Chief Executive Officer Iron Mountain Incorporated Boston, MA Ted R. Antenucci5 President and Chief Executive Officer Catellus Development Corporation Oakland, CA Clarke H. Bailey2, 6 Chief Executive Officer and Chairman of the Board of Directors EDCI Holdings, Inc. New York, NY Kent P. Dauten1, 2, 4 Managing Director Keystone Capital, Inc. Deerfield, IL Paul F. Deninger4, 5 Senior Managing Director Evercore Partners, Inc. Waltham, MA and San Francisco, CA Michael W. Lamach2 President, Chief Executive Officer and Chairman of the Board of Directors Ingersoll-Rand, plc Davidson, NC Arthur D. Little1, 3, 6 President and Director A & J Acquisition Company, Inc. Effingham, NH Allan Z. Loren5, 6 Retired Chairman and Chief Executive Officer Dun and Bradstreet New York, NY Vincent J. Ryan4 Chief Executive Officer and Chairman of the Board of Directors Schooner Capital Corporation Boston, MA Laurie A. Tucker 3, 6 Senior Vice President of Corporate Marketing FedEx Services, Inc. Memphis, TN Per-Kristian Halvorsen3 Senior Vice President and Chief Innovation Officer Intuit Inc. Mountain View, CA Alfred J. Verrecchia1,4, 5 Chairman of the Board of Directors Hasbro, Inc. Pawtucket, RI SENIOR OFFICERS C. Richard Reese Chairman of the Board and Chief Executive Officer Brian P. McKeon Executive Vice President and Chief Financial Officer Harold E. Ebbighausen President, Iron Mountain North America Marc A. Duale President, Iron Mountain International 1 Member of Audit Committee (Mr. Verrecchia is Chairman). 4 Member of the Strategic Planning and Capital Allocation Committee 2 Member of the Compensation Committee (Mr. Bailey is Chairman). 3 Member of the Nominating and Governance Committee (Mr. Little is Chairman). (Mr. Ryan is Chairman). 5 Member of the Strategic Review Special Committee (Mr. Reese is Chairman). 6 Member of the Chief Executive Officer Search Committee (Mr. Little is Chairman). CO RP O RATE INFO RMATIO N STOCKHOLDER INFORMATION Transfer Agent, Trustee and Registrar Computershare1 877/897-6892 201/680-6578 (outside the U.S.) 800/231-5469 (Hearing Impaired – TDD Phone) E-Mail: shrrelations@bnymellon.com Website: www.bnymellon.com/shareowner/equityaccess Address Shareholder Inquiries to: Iron Mountain Incorporated c/o Computershare 480 Washington Boulevard Jersey City, NJ 07310 Send Certificates for Transfer and Address Changes to: Iron Mountain Incorporated c/o Computershare P.O. Box 358015 Pittsburgh, PA 15252-8015 Corporate Headquarters Iron Mountain Incorporated 745 Atlantic Avenue Boston, MA 02111 800/935-6966 www.ironmountain.com Common Stock Data Traded: NYSE Symbol: IRM Beneficial Stockholders: more than 50,500 Investor Relations Stephen P. Golden Vice President, Investor Relations Iron Mountain Incorporated 745 Atlantic Avenue Boston, MA 02111 617/535-4766 www.ironmountain.com Annual Meeting Date Iron Mountain Incorporated will conduct its annual meeting of shareholders on Thursday, June 14, 2012, 9:00 A.M. at the offices of Sullivan & Worcester LLP, One Post Office Square, Boston, MA 02109 Independent Registered Public Accounting Firm Deloitte & Touche LLP 200 Berkeley Street Boston, MA 02116 Dividends In February 2010, our board of directors adopted a dividend policy under which we began paying quar- terly cash dividends on our common stock in the second quarter of 2010. We initially paid cash divi- dends at the quarterly rate of $0.0625 per share. In December 2010, our board of directors increased the quarterly dividend rate to $0.1875 per share. In June 2011, our board of directors further increased the quarterly dividend rate to $0.25 per share. In February 2010, our board of directors also approved a share repurchase program authorizing up to $150 million in repurchases of our common stock, and, in October 2010, our board of direc- tors authorized up to an additional $200 million of such repurchases, for a total of $350 million. In May 2011, our board of directors added $850 million to this authorization, for a total of $1.2 billion. Any determinations by us to repurchase our common stock or pay cash dividends on our common stock in the future, as well as the form and mix of any stockholder payouts, will be based primarily upon our financial condition, results of operations, busi- ness requirements and strategy, the price of our common stock in the case of the repurchase program and our board of directors’ continuing determina- tion that the repurchase program and the declara- tion of dividends under the dividend policy are in the best interests of our stockholders and are in compli- ance with all laws and agreements applicable to the repurchase and dividend programs. The terms of our credit agreement and our indentures contain provi- sions permitting the payment of cash dividends and stock repurchases, subject to certain limitations. 1 The Bank of New York Mellon’s Shareowners was acquired by Computershare on December 31, 2011. CAUTIONARY NOTE REGARDING FORWARD -LOOKING STATEMENTS We have made statements in this Annual Report that constitute “forward-looking statements” as that term is defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. These forward-looking statements concern our operations, economic performance, financial condition, goals, beliefs, future growth strategies, investment objectives, plans and current expectations, such as our (1) expected increase in our Adjusted OIBDA margins in our International Business segment, (2) commitment to stockholder payouts and dividend payments, (3) expected target leverage ratio, and (4) expected divestiture of the Italian Business. The forward-looking statements are subject to various known and unknown risks, uncertainties and other factors. When we use words such as “believes,” “expects,” “anticipates,” “estimates” or similar expressions, we are making forward-looking statements. Although we believe that our forward-looking statements are based on reasonable assumptions, our expected results may not be achieved, and actual results may differ materially from our expectations. Important factors that could cause actual results to differ from expectations include, among others: • the cost to comply with current and future laws, regulations and customer demands relating to privacy issues; • the impact of litigation or disputes that may arise in connection with incidents in which we fail to protect our customers’ information; • changes in the price for our services relative to the cost of providing such services; • changes in customer preferences and demand for our services; • the adoption of alternative technologies and shifts by our customers to storage of data through non-paper based technologies; • the cost or potential liabilities associated with real estate necessary for our business; • the performance of business partners upon whom we depend for technical assistance or management expertise outside the U.S.; • changes in the political and economic environments in the countries in which our international subsidiaries operate; • the failure to consummate a successful sale of the Italian Business; • claims that our technology violates the intellectual property rights of a third party; • the impact of legal restrictions or limitations under stock repurchase plans on price, volume or timing of stock repurchases; • the impact of alternative, more attractive investments on dividends or stock repurchases; • our ability or inability to complete acquisitions on satisfactory terms and to integrate acquired companies efficiently; and • other trends in competitive or economic conditions affecting our financial condition or results of operations not presently contemplated. Other risks may adversely impact us, as described more fully under “Item 1A. Risk Factors” included in the accompanying Annual Report on 10-K for the year ended December 31, 2011. You should not rely upon forward-looking statements except as statements of our present intentions and of our present expectations, which may or may not occur. You should read these cautionary statements as being applicable to all forward-looking statements wherever they appear. Except as required by law, we undertake no obligation to release publicly the result of any revision to these forward- looking statements that may be made to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. Readers are also urged to carefully review and consider the various disclosures we have made in this document, as well as our other periodic reports filed with the Securities and Exchange Commission (the “Commission” or “SEC”). The Company will furnish without charge to any stockholder, upon written or oral request, a copy of the Company’s Annual Report on Form 10-K, including the financial statements and other documents filed pursuant to Sections 13(a), 13(c), 14 or 15(d) of the Exchange Act. Requests for such documents should be addressed to the Secretary of Iron Mountain Incorporated, 745 Atlantic Avenue, Boston, Massachusetts 02111, telephone number (617) 535-4766, or corporatesecretary@ironmountain.com. BUSINESS OPERATIONS Asia Pacific Australia China Hong Kong-SAR India Singapore O PERATIO NAL LOCATIO NS (As of 12/31/11) Europe Austria Belgium Czech Republic Denmark England France Germany Greece Hungary Netherlands Northern Ireland Norway Poland Republic of Ireland Romania Russia Scotland Serbia Slovak Republic Spain Switzerland Turkey Ukraine Latin America Argentina Brazil Chile Mexico Peru North America Canada United States 1477-AR-12 

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